At 8returns, we’re transforming one of the most frustrating, environmentally damaging, and costly aspects of e-commerce: returns.
Trusted by the fastest-growing DTC names like OACE, PEGADOR, GOT BAG, and now adopted by iconic brands such as Fielmann, Tommy Hilfiger, and Reebok, we’re inventing what’s next in post-purchase.
As a Backend Software Engineer at 8returns, you’ll own the systems that make our product fast, reliable, and scalable. From APIs to data models to integrations, you’ll build the foundation that turns returns chaos into margin protection. If you care about clean architecture, love shipping, and want real ownership, this is your role.
Ship new backend features with Rails and PostgreSQL
Design and maintain APIs that power our frontend and external integrations
Improve performance, reliability, and developer experience across the stack
Own core data models and workflows that merchants rely on daily
Debug and fix issues quickly, but always aim to build long-term solutions
Explore ways to integrate AI/automation to make systems smarter and faster
Work closely with founders and PM to prioritize what matters most
3+ years building production web apps with Rails
Strong database skills (PostgreSQL, schema design, query optimization)
Solid understanding of backend architecture and API design
You’re pragmatic — you solve problems, not just write code
Comfortable with ambiguity and tradeoffs; you keep moving
Autonomous. We give you problems, not solutions
You’ve worked in an early-stage SaaS startup or as a founder
You know your way around Heroku / AWS / infrastructure basics
You’ve dabbled in AI/LLMs (OpenAI, Claude, LangChain, etc.)
You can jump into React/TypeScript when needed
Direct impact on millions of users
Own what you build, no layers of approval
Low-meetings, high-ownership culture
Work directly with the founders
Berlin-based, flexible hybrid setup
Meaningful equity in a profitable, fast-growing company
We run lean, stay profitable, and care about solving real merchant problems.
Ready to build the backbone of the future of e-commerce? Let’s talk.
","descriptionPlain":"At 8returns, we’re transforming one of the most frustrating, environmentally damaging, and costly aspects of e-commerce: returns.\n\n\n\nTrusted by the fastest-growing DTC names like OACE, PEGADOR, GOT BAG, and now adopted by iconic brands such as Fielmann, Tommy Hilfiger, and Reebok, we’re inventing what’s next in post-purchase.\n\n\n\nAs a Backend Software Engineer at 8returns, you’ll own the systems that make our product fast, reliable, and scalable. From APIs to data models to integrations, you’ll build the foundation that turns returns chaos into margin protection. If you care about clean architecture, love shipping, and want real ownership, this is your role.\n\n\n\n\nTASKS\n\n - Ship new backend features with Rails and PostgreSQL\n\n - Design and maintain APIs that power our frontend and external integrations\n\n - Improve performance, reliability, and developer experience across the stack\n\n - Own core data models and workflows that merchants rely on daily\n\n - Debug and fix issues quickly, but always aim to build long-term solutions\n\n - Explore ways to integrate AI/automation to make systems smarter and faster\n\n - Work closely with founders and PM to prioritize what matters most\n \n\n\nREQUIREMENTS\n\n - 3+ years building production web apps with Rails\n\n - Strong database skills (PostgreSQL, schema design, query optimization)\n\n - Solid understanding of backend architecture and API design\n\n - You’re pragmatic — you solve problems, not just write code\n\n - Comfortable with ambiguity and tradeoffs; you keep moving\n\n - Autonomous. We give you problems, not solutions\n\n\n\n\nBONUS POINTS IF:\n\n - You’ve worked in an early-stage SaaS startup or as a founder\n\n - You know your way around Heroku / AWS / infrastructure basics\n\n - You’ve dabbled in AI/LLMs (OpenAI, Claude, LangChain, etc.)\n\n - You can jump into React/TypeScript when needed\n\n\n\n\nBENEFITS:\n\n - Direct impact on millions of users\n\n - Own what you build, no layers of approval\n\n - Low-meetings, high-ownership culture\n\n - Work directly with the founders\n\n - Berlin-based, flexible hybrid setup\n\n - Meaningful equity in a profitable, fast-growing company\n\n\n\nWe run lean, stay profitable, and care about solving real merchant problems.\n\n\n\nReady to build the backbone of the future of e-commerce? Let’s talk.\n\n"},{"id":"5337edce-8a03-4848-8d6d-12ed61b391c2","title":"Werkstudent Customer Support (m/w/d)","department":"Growth","team":"Growth","employmentType":"PartTime","location":"Berlin","secondaryLocations":[],"publishedAt":"2025-12-23T16:24:46.848+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Berlin","addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/8returns/5337edce-8a03-4848-8d6d-12ed61b391c2","applyUrl":"https://jobs.ashbyhq.com/8returns/5337edce-8a03-4848-8d6d-12ed61b391c2/application","descriptionHtml":"
8returns ist ein junges SaaS-Unternehmen, das Retouren im E-Commerce neu denkt. Wir helfen Onlinehändlern, Retourenprozesse einfacher, nachhaltiger und kundenfreundlicher zu gestalten. Als Werkstudierender im Bereich Customer Support spielst du eine entscheidende Rolle dabei, unsere Kunden erfolgreich zu machen und ihre Zufriedenheit langfristig zu sichern.
Unterstützung beim Onboarding und in der Betreuung unserer Kunden
erste Ansprechperson für Fragen rund um die Nutzung unserer Plattform
Mitarbeit beim Monitoring der Kundenzufriedenheit und bei Erfolgskontrollen
Unterstützung bei der Identifizierung von Upselling- und Cross-Selling-Potenzialen
Mitwirkung an Feedbackschleifen und enger Austausch mit unserem Produktteam
du befindest dich im Bachelor oder Master, z. B. in BWL, Wirtschaftsinformatik, Kommunikations- oder Medienwissenschaften
du hast Freude daran, Kunden zu unterstützen und Verantwortung zu übernehmen
du kommunizierst sicher in Deutsch und Englisch
erste praktische Erfahrungen, z. B. in Startups, im Produktmanagement, Customer Success oder Business Development, sind ein Plus
direkter Einfluss: deine Arbeit hat spürbaren Impact auf den Erfolg unserer Kunden
Lernkurve: enge Zusammenarbeit mit unserem Customer Success Manager, viel Raum für Eigeninitiative
Büro im Herzen Berlins, remote auch möglich
Kultur: wir schätzen Eigeninitiative, Teamgeist und die Bereitschaft, Neues auszuprobieren
Bewirb dich jetzt, wenn du Verantwortung übernehmen willst und Lust hast, die Zukunft des E-Commerce mitzugestalten.
","descriptionPlain":"ÜBER 8RETURNS\n\n\n8returns ist ein junges SaaS-Unternehmen, das Retouren im E-Commerce neu denkt. Wir helfen Onlinehändlern, Retourenprozesse einfacher, nachhaltiger und kundenfreundlicher zu gestalten. Als Werkstudierender im Bereich Customer Support spielst du eine entscheidende Rolle dabei, unsere Kunden erfolgreich zu machen und ihre Zufriedenheit langfristig zu sichern.\n\n\n\n\nDEINE AUFGABEN\n\n - Unterstützung beim Onboarding und in der Betreuung unserer Kunden\n\n - erste Ansprechperson für Fragen rund um die Nutzung unserer Plattform\n\n - Mitarbeit beim Monitoring der Kundenzufriedenheit und bei Erfolgskontrollen\n\n - Unterstützung bei der Identifizierung von Upselling- und Cross-Selling-Potenzialen\n\n - Mitwirkung an Feedbackschleifen und enger Austausch mit unserem Produktteam\n \n \n\n\nWAS DICH AUSMACHT\n\n - du befindest dich im Bachelor oder Master, z. B. in BWL, Wirtschaftsinformatik, Kommunikations- oder Medienwissenschaften\n\n - du hast Freude daran, Kunden zu unterstützen und Verantwortung zu übernehmen\n\n - du kommunizierst sicher in Deutsch und Englisch\n \n\n\nBONUS\n\n - erste praktische Erfahrungen, z. B. in Startups, im Produktmanagement, Customer Success oder Business Development, sind ein Plus\n \n\n\nWARUM DU DICH BEWERBEN SOLLTEST\n\n - direkter Einfluss: deine Arbeit hat spürbaren Impact auf den Erfolg unserer Kunden\n\n - Lernkurve: enge Zusammenarbeit mit unserem Customer Success Manager, viel Raum für Eigeninitiative\n\n - Büro im Herzen Berlins, remote auch möglich\n\n - Kultur: wir schätzen Eigeninitiative, Teamgeist und die Bereitschaft, Neues auszuprobieren\n \n\nBewirb dich jetzt, wenn du Verantwortung übernehmen willst und Lust hast, die Zukunft des E-Commerce mitzugestalten."},{"id":"46d862fb-5b74-4e33-b254-3824d5e40f1a","title":"Open Application","department":"Growth","team":"Growth","employmentType":"FullTime","location":"Berlin","secondaryLocations":[],"publishedAt":"2025-08-01T14:32:49.474+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Berlin","addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/8returns/46d862fb-5b74-4e33-b254-3824d5e40f1a","applyUrl":"https://jobs.ashbyhq.com/8returns/46d862fb-5b74-4e33-b254-3824d5e40f1a/application","descriptionHtml":"Are you a talented professional seeking your next career adventure? At 8returns, we appreciate proactive individuals who can bring a fresh perspective to our team.
While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.
How to apply
To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.
Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.
","descriptionPlain":"Are you a talented professional seeking your next career adventure? At 8returns, we appreciate proactive individuals who can bring a fresh perspective to our team.\n\nWhile we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.\n\n\n\nHow to apply\n\nTo submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.\n\nRest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations."},{"id":"d5615754-6350-4d70-b04f-79fc59ae086d","title":"Senior Frontend Engineer (TypeScript)","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Berlin","secondaryLocations":[],"publishedAt":"2025-09-22T18:17:27.409+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Berlin","addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/8returns/d5615754-6350-4d70-b04f-79fc59ae086d","applyUrl":"https://jobs.ashbyhq.com/8returns/d5615754-6350-4d70-b04f-79fc59ae086d/application","descriptionHtml":"At 8returns, we’re transforming one of the most frustrating, environmentally damaging, and costly aspects of e-commerce: returns.
Trusted by the fastest-growing DTC names like OACE, PEGADOR, GOT BAG, and now adopted by iconic brands such as Fielmann, Tommy Hilfiger, and Reebok, we’re inventing what’s next in post-purchase.
As a Frontend Engineer at 8returns, you’ll be at the core of how merchants and their customers experience our product. You’ll build fast, beautiful, and reliable interfaces that turn returns data into action. If you care about craft, love to ship, and want real ownership, this is your role.
Rapidly prototype and ship new features in Next.js / TypeScript
Build AI-powered interfaces that help merchants understand and reduce returns
Own the frontend experience end-to-end, from ideation to metrics
Talk to merchants, understand their pain, and translate it into great UX
Work closely with founders to shape product direction
2+ years building production apps in Next.js / TypeScript
Strong frontend fundamentals (performance, accessibility, design systems)
Experience integrating APIs and AI/LLMs into real products
Strong product sense and opinions on what makes great UX
You ship first, perfect later
Autonomous. We give you problems, not solutions
You’ve worked in an early-stage startup or as a founder
You can handle backend basics (Rails, PostgreSQL) when needed
You’ve built data-heavy interfaces that don’t suck
You understand the AI/ML landscape beyond just API calls
Direct impact on millions of users
Own what you build, no layers of approval
Low-meetings, high-ownership culture
Work directly with the founders
Berlin-based, flexible hybrid setup
Meaningful equity in a profitable, fast-growing company
We run lean, stay profitable, and care about solving real merchant problems.
Ready to build the future of e-commerce? Let’s talk.
","descriptionPlain":"At 8returns, we’re transforming one of the most frustrating, environmentally damaging, and costly aspects of e-commerce: returns.\n\n\n\nTrusted by the fastest-growing DTC names like OACE, PEGADOR, GOT BAG, and now adopted by iconic brands such as Fielmann, Tommy Hilfiger, and Reebok, we’re inventing what’s next in post-purchase.\n\n\n\nAs a Frontend Engineer at 8returns, you’ll be at the core of how merchants and their customers experience our product. You’ll build fast, beautiful, and reliable interfaces that turn returns data into action. If you care about craft, love to ship, and want real ownership, this is your role.\n\n\n\n\nTASKS\n\n - Rapidly prototype and ship new features in Next.js / TypeScript\n\n - Build AI-powered interfaces that help merchants understand and reduce returns\n\n - Own the frontend experience end-to-end, from ideation to metrics\n\n - Talk to merchants, understand their pain, and translate it into great UX\n\n - Work closely with founders to shape product direction\n\n\n\n\nREQUIREMENTS\n\n - 2+ years building production apps in Next.js / TypeScript\n\n - Strong frontend fundamentals (performance, accessibility, design systems)\n\n - Experience integrating APIs and AI/LLMs into real products\n\n - Strong product sense and opinions on what makes great UX\n\n - You ship first, perfect later\n\n - Autonomous. We give you problems, not solutions\n\n\n\n\nBONUS POINTS IF:\n\n - You’ve worked in an early-stage startup or as a founder\n\n - You can handle backend basics (Rails, PostgreSQL) when needed\n\n - You’ve built data-heavy interfaces that don’t suck\n\n - You understand the AI/ML landscape beyond just API calls\n\n\n\n\nBENEFITS\n\n - Direct impact on millions of users\n\n - Own what you build, no layers of approval\n\n - Low-meetings, high-ownership culture\n\n - Work directly with the founders\n\n - Berlin-based, flexible hybrid setup\n\n - Meaningful equity in a profitable, fast-growing company\n\n\n\nWe run lean, stay profitable, and care about solving real merchant problems.\n\n\n\nReady to build the future of e-commerce? Let’s talk."},{"id":"62a2d5d0-fce0-41e3-bcd8-2ce1628b83fc","title":"Customer Success Manager (m/w/d)","department":"Growth","team":"Growth","employmentType":"FullTime","location":"Berlin","secondaryLocations":[],"publishedAt":"2025-09-25T14:40:47.849+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Berlin","addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/8returns/62a2d5d0-fce0-41e3-bcd8-2ce1628b83fc","applyUrl":"https://jobs.ashbyhq.com/8returns/62a2d5d0-fce0-41e3-bcd8-2ce1628b83fc/application","descriptionHtml":"8returns ist ein etabliertes SaaS-Unternehmen aus Berlin, das Retouren im E-Commerce einfacher, automatisierter und kundenfreundlicher macht.
Wir lösen operative Probleme für schnell wachsende Brands wie 6PM, OACE und SNOCKS sowie etablierte Marken wie Fielmann, Reebok und FILA. Unsere Plattform hilft Onlinehändlern, Retouren effizienter zu steuern, Kundenerlebnisse zu verbessern und aus Retouren wertvolle Erkenntnisse zu gewinnen.
Wir arbeiten pragmatisch, nah am Kunden und mit viel Eigenverantwortung.
Über die Rolle
Als Customer Success Manager:in bist du eine wichtige Schnittstelle zwischen unseren Kunden, unserem Produkt und unserem Team. Du begleitest Kunden vom Onboarding bis zum Renewal, hilfst ihnen, 8returns erfolgreich einzusetzen, und sorgst dafür, dass aus der Zusammenarbeit messbarer Mehrwert entsteht.
Die Rolle ist ideal für jemanden, der Verantwortung übernehmen möchte, gerne mit Kunden arbeitet und Lust hat, Customer Success bei 8returns aktiv mitzugestalten. Du musst nicht alles schon einmal gemacht haben - wichtiger sind Struktur, Eigeninitiative, Lernbereitschaft und der Wille, wirklich etwas zu bewegen.
Deine Aufgaben
Onboarding & Enablement: Du begleitest neue Kunden bei der Implementierung und sorgst für einen erfolgreichen Start mit 8returns.
Adoption & Value Creation: Du baust starke Kundenbeziehungen auf und hilfst Kunden, kontinuierlich mehr Wert aus 8returns zu ziehen.
Customer Health & Churn Prevention: Du beobachtest Nutzungsdaten und KPIs, erkennst Risiken frühzeitig und entwickelst passende Maßnahmen.
Renewal & Expansion: Du bereitest Renewals vor und identifizierst sinnvolle Erweiterungspotenziale gemeinsam mit Sales.
Voice of the Customer: Du sammelst Kundenfeedback und arbeitest eng mit Product und Support zusammen, um unsere Plattform zu verbessern.
AI & Prozessverbesserung: Du bringst Ideen ein, wie wir AI und Automatisierung im Customer Success sinnvoll einsetzen können.
Das bringst du mit
erste relevante Erfahrung im Customer Success, Account Management, Consulting, Support oder in einer kundenorientierten Rolle
starke Kundenorientierung und die Fähigkeit, dich schnell in Geschäftsmodelle und operative Herausforderungen hineinzudenken
sehr gute Kommunikationsfähigkeiten auf Deutsch und Englisch
eine strukturierte, zuverlässige und eigenverantwortliche Arbeitsweise
den Willen, Verantwortung zu übernehmen und Dinge aktiv voranzubringen
Interesse an SaaS, E-Commerce, digitalen Produkten und operativen Prozessen
sicherer Umgang mit digitalen Tools; Erfahrung mit CRM-, Support- oder Customer-Success-Tools ist ein Plus
Bonuspunkte, wenn
du Erfahrung im E-Commerce-, Retail- oder Logistikumfeld hast
du bereits mit B2B-Kunden gearbeitet hast
du KPIs wie Net Revenue Retention, Churn Rate, Adoption oder Customer Health Scores kennst
du bereits mit AI-gestützten Tools gearbeitet hast
Was wir bieten
echte Verantwortung ab Tag 1 und die Freiheit, eigene Ideen umzusetzen
direkten Einfluss auf den Erfolg unserer Kunden und das Wachstum von 8returns
Zusammenarbeit mit starken E-Commerce-Brands und bekannten Marken
enge Zusammenarbeit mit Gründern, Sales, Product und Support
kurze Entscheidungswege, pragmatische Prozesse und wenig Politik
ein Büro im Herzen Berlins und flexible Remote-Arbeit
Wir suchen Menschen, die mitdenken, Verantwortung übernehmen und Lust haben, gemeinsam mit uns etwas aufzubauen.
Wenn du gerne nah am Kunden arbeitest, operative Probleme lösen willst und ein Umfeld suchst, in dem deine Ideen nicht in endlosen Abstimmungen verschwinden, freuen wir uns auf deine Bewerbung.
","descriptionPlain":"ÜBER 8RETURNS\n\n8returns ist ein etabliertes SaaS-Unternehmen aus Berlin, das Retouren im E-Commerce einfacher, automatisierter und kundenfreundlicher macht.\n\n \n\nWir lösen operative Probleme für schnell wachsende Brands wie 6PM, OACE und SNOCKS sowie etablierte Marken wie Fielmann, Reebok und FILA. Unsere Plattform hilft Onlinehändlern, Retouren effizienter zu steuern, Kundenerlebnisse zu verbessern und aus Retouren wertvolle Erkenntnisse zu gewinnen.\n\n \n\nWir arbeiten pragmatisch, nah am Kunden und mit viel Eigenverantwortung.\n\n \n\nÜber die Rolle\n\nAls Customer Success Manager:in bist du eine wichtige Schnittstelle zwischen unseren Kunden, unserem Produkt und unserem Team. Du begleitest Kunden vom Onboarding bis zum Renewal, hilfst ihnen, 8returns erfolgreich einzusetzen, und sorgst dafür, dass aus der Zusammenarbeit messbarer Mehrwert entsteht.\n\n \n\nDie Rolle ist ideal für jemanden, der Verantwortung übernehmen möchte, gerne mit Kunden arbeitet und Lust hat, Customer Success bei 8returns aktiv mitzugestalten. Du musst nicht alles schon einmal gemacht haben - wichtiger sind Struktur, Eigeninitiative, Lernbereitschaft und der Wille, wirklich etwas zu bewegen.\n\n \n\nDeine Aufgaben\n\n \n\n - Onboarding & Enablement: Du begleitest neue Kunden bei der Implementierung und sorgst für einen erfolgreichen Start mit 8returns.\n\n - Adoption & Value Creation: Du baust starke Kundenbeziehungen auf und hilfst Kunden, kontinuierlich mehr Wert aus 8returns zu ziehen.\n\n - Customer Health & Churn Prevention: Du beobachtest Nutzungsdaten und KPIs, erkennst Risiken frühzeitig und entwickelst passende Maßnahmen.\n\n - Renewal & Expansion: Du bereitest Renewals vor und identifizierst sinnvolle Erweiterungspotenziale gemeinsam mit Sales.\n\n - Voice of the Customer: Du sammelst Kundenfeedback und arbeitest eng mit Product und Support zusammen, um unsere Plattform zu verbessern.\n\n - AI & Prozessverbesserung: Du bringst Ideen ein, wie wir AI und Automatisierung im Customer Success sinnvoll einsetzen können.\n\n \n\nDas bringst du mit\n\n \n\n - erste relevante Erfahrung im Customer Success, Account Management, Consulting, Support oder in einer kundenorientierten Rolle\n\n - starke Kundenorientierung und die Fähigkeit, dich schnell in Geschäftsmodelle und operative Herausforderungen hineinzudenken\n\n - sehr gute Kommunikationsfähigkeiten auf Deutsch und Englisch\n\n - eine strukturierte, zuverlässige und eigenverantwortliche Arbeitsweise\n\n - den Willen, Verantwortung zu übernehmen und Dinge aktiv voranzubringen\n\n - Interesse an SaaS, E-Commerce, digitalen Produkten und operativen Prozessen\n\n - sicherer Umgang mit digitalen Tools; Erfahrung mit CRM-, Support- oder Customer-Success-Tools ist ein Plus\n\n \n\nBonuspunkte, wenn\n\n - du Erfahrung im E-Commerce-, Retail- oder Logistikumfeld hast\n\n - du bereits mit B2B-Kunden gearbeitet hast\n\n - du KPIs wie Net Revenue Retention, Churn Rate, Adoption oder Customer Health Scores kennst\n\n - du bereits mit AI-gestützten Tools gearbeitet hast\n\n \n\nWas wir bieten\n\n - echte Verantwortung ab Tag 1 und die Freiheit, eigene Ideen umzusetzen\n\n - direkten Einfluss auf den Erfolg unserer Kunden und das Wachstum von 8returns\n\n - Zusammenarbeit mit starken E-Commerce-Brands und bekannten Marken\n\n - enge Zusammenarbeit mit Gründern, Sales, Product und Support\n\n - kurze Entscheidungswege, pragmatische Prozesse und wenig Politik\n\n - ein Büro im Herzen Berlins und flexible Remote-Arbeit\n\n \n\nWir suchen Menschen, die mitdenken, Verantwortung übernehmen und Lust haben, gemeinsam mit uns etwas aufzubauen.\n\n \n\nWenn du gerne nah am Kunden arbeitest, operative Probleme lösen willst und ein Umfeld suchst, in dem deine Ideen nicht in endlosen Abstimmungen verschwinden, freuen wir uns auf deine Bewerbung."},{"id":"e74a89a6-a678-40aa-a38d-c30d71a2f1b0","title":"Account Executive (m/w/d)","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Berlin","secondaryLocations":[],"publishedAt":"2025-12-01T17:25:54.811+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Berlin","addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/8returns/e74a89a6-a678-40aa-a38d-c30d71a2f1b0","applyUrl":"https://jobs.ashbyhq.com/8returns/e74a89a6-a678-40aa-a38d-c30d71a2f1b0/application","descriptionHtml":"Returns aren't just inconvenient, they're quietly eroding the profitability and sustainability of retail brands. At 8returns, we turn the costly chaos of e-commerce returns into streamlined, data-driven profit.
We've been trusted by some of the fastest-growing European DTC brands like OACE, PEGADOR, and GOT BAG, and are now ready to scale our proven solution to larger retail brands—with iconic brands such as Fielmann, Tommy Hilfiger, and FILA already leveraging our platform. This is where you step in.
Your Role
You'll spearhead our growth into the upper mid-market and enterprise segments.
Drive new business: Build and own your sales pipeline, proactively sourcing leads through targeted outbound, strategic events, and leveraging your personal network.
End-to-end ownership: Run complex sales cycles from discovery and stakeholder alignment (Operations, Finance, IT, CX) through ROI demonstration, procurement processes, and successful deal closure.
Collaborate closely: Partner with internal teams to clearly communicate customer insights, ensuring our product continues to lead the market in returns management.
Forecast rigorously: Maintain clear, accurate, and predictable pipeline forecasting using our CRM (Hubspot).
Must-Have Experience
3+ years selling high-value SaaS solutions into retail or fashion companies, consistently exceeding quotas.
Demonstrated capability to self-source a significant portion of your sales pipeline.
Fluent communication in German and English (additional European languages beneficial).
Ability to comfortably discuss technical integrations (API, workflows) with senior stakeholders, including CTOs.
Strong familiarity with structured enterprise sales methodologies such as MEDDIC or BANT.
Entrepreneurial mindset: proactive, decisive, thrives in a fast-paced, high-autonomy startup environment.
Nice-to-Have Experience
Familiarity with logistics, e-commerce operations, or related post-purchase technologies.
Existing professional network among European retailers, logistics providers, or relevant e-commerce agencies.
What's in it for You
High-impact territory: Define and dominate the market for returns management in Europe.
Immediate leverage: Each deal you close will meaningfully influence company growth.
Product clarity: Represent a best-in-class returns solution that delivers clear, measurable ROI
Flexible working: Fully remote role with autonomy and trust.
Equity upside: Opportunity to own a meaningful stake in a high-growth, financially stable SaaS startup.
Clear career trajectory: Potential to grow into leadership roles as the business expands.
Ready to drive meaningful change in the European retail landscape?
","descriptionPlain":"Returns aren't just inconvenient, they're quietly eroding the profitability and sustainability of retail brands. At 8returns, we turn the costly chaos of e-commerce returns into streamlined, data-driven profit.\n\nWe've been trusted by some of the fastest-growing European DTC brands like OACE, PEGADOR, and GOT BAG, and are now ready to scale our proven solution to larger retail brands—with iconic brands such as Fielmann, Tommy Hilfiger, and FILA already leveraging our platform. This is where you step in.\n\n\n\nYour Role\n\nYou'll spearhead our growth into the upper mid-market and enterprise segments.\n\n - Drive new business: Build and own your sales pipeline, proactively sourcing leads through targeted outbound, strategic events, and leveraging your personal network.\n\n - End-to-end ownership: Run complex sales cycles from discovery and stakeholder alignment (Operations, Finance, IT, CX) through ROI demonstration, procurement processes, and successful deal closure.\n\n - Collaborate closely: Partner with internal teams to clearly communicate customer insights, ensuring our product continues to lead the market in returns management.\n\n - Forecast rigorously: Maintain clear, accurate, and predictable pipeline forecasting using our CRM (Hubspot).\n\n\n\nMust-Have Experience\n\n - 3+ years selling high-value SaaS solutions into retail or fashion companies, consistently exceeding quotas.\n\n - Demonstrated capability to self-source a significant portion of your sales pipeline.\n\n - Fluent communication in German and English (additional European languages beneficial).\n\n - Ability to comfortably discuss technical integrations (API, workflows) with senior stakeholders, including CTOs.\n\n - Strong familiarity with structured enterprise sales methodologies such as MEDDIC or BANT.\n\n - Entrepreneurial mindset: proactive, decisive, thrives in a fast-paced, high-autonomy startup environment.\n\n\n\nNice-to-Have Experience\n\n - Familiarity with logistics, e-commerce operations, or related post-purchase technologies.\n\n - Existing professional network among European retailers, logistics providers, or relevant e-commerce agencies.\n\n\n\nWhat's in it for You\n\n - High-impact territory: Define and dominate the market for returns management in Europe.\n\n - Immediate leverage: Each deal you close will meaningfully influence company growth.\n\n - Product clarity: Represent a best-in-class returns solution that delivers clear, measurable ROI\n\n - Flexible working: Fully remote role with autonomy and trust.\n\n - Equity upside: Opportunity to own a meaningful stake in a high-growth, financially stable SaaS startup.\n\n - Clear career trajectory: Potential to grow into leadership roles as the business expands.\n\n\n\nReady to drive meaningful change in the European retail landscape?"},{"id":"4043da58-e632-42d7-b543-fc4acb576adb","title":"Marketing Working Student (German-speaking)","department":"Growth","team":"Growth","employmentType":"FullTime","location":"Berlin","secondaryLocations":[],"publishedAt":"2025-12-09T11:13:03.227+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Berlin","addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/8returns/4043da58-e632-42d7-b543-fc4acb576adb","applyUrl":"https://jobs.ashbyhq.com/8returns/4043da58-e632-42d7-b543-fc4acb576adb/application","descriptionHtml":"At 8returns, we’re building the infrastructure for intelligent returns: turning a cost center into a profit and retention channel. Our B2B SaaS platform helps modern e-commerce brands make returns smarter, more sustainable, and more customer-friendly.
We’re based in Berlin, growing fast, and backed by experienced industry investors. Now, we’re building our marketing engine from the ground up - and we’re looking for a bold, creative working student to help us make it happen.
This isn’t a role where you watch from the sidelines. As our Marketing Working Student, you’ll work directly with our Marketing Lead, the first marketing hire at 8returns, and get hands-on experience across the entire go-to-market (GTM) journey. You’ll learn by doing, own real projects, and help us shape our brand from day one.
Write and publish sharp, engaging content in German and English across all our marketing channels
Translate and adapt customer stories and case studies
Collaborate with freelance designers to generate evergreen and seasonal marketing assets
Assist in drafting messaging for campaigns, sales decks, event promos, and internal comms
Help keep our content calendar up-to-date and spot new opportunities based on trends
Conduct light research to support content planning: from competitor analysis to topic ideation
CRO: Optimize web pages for conversion, build workflows, and implement technical SEO fixes with support from our team
Create and test email automations for marketing and sales: from research, writing copy, personalization to setting up flows and reporting
Assist in managing and updating website content (e.g., blog uploads, image swaps, copy tweaks)
Monitor basic website and campaign performance in tools like HubSpot and Google Analytics
Help troubleshoot small bugs, broken links, or formatting issues that impact the digital experience
Support the setup of dark landing pages for paid and emails to improve engagement and conversion
Finalize swag, manage vendor communication, logistics & activations for our biggest events
Pull data from our CRM and help us make sense of it for use in budgeting, forecasting, customer and sales enablement
Spot issues, solve problems, and suggest improvements to our marketing and sales ops setup - we love proactive thinkers
Support internal reporting by helping track GTM KPIs, building slides for team meetings, or updating dashboards
Help onboard freelancers by coordinating access, templates, and documentation
We care more about attitude and ambition than a stacked resume. You’ll thrive here if you:
Are a native German speaker and fluent in English
Are currently enrolled in a university in Germany and available at least ~20h/week
Love to learn, experiment, and figure things out
Have a knack for trying out and making a modern tech stack work
Have strong attention to detail, a feel for design and an understanding of numbers
Are happy to come to our Berlin office 1–2 days/week when needed
Bonus points if you’ve played with content, web tools, email platforms, or design - even just for fun.
Real responsibility and ownership
Close mentorship from an experienced marketing leader
Exposure to content, brand, ops, and growth - the full GTM toolbox
A front-row seat in a fast-growing SaaS startup
Flexibility, autonomy, and a culture that rewards bold ideas
Truly bring your real self to work
We’re not looking for someone who’s done it all - we’re looking for someone who wants to learn it all. If that’s you, hit apply and let’s build something amazing together.
","descriptionPlain":"MARKETING WORKING STUDENT (GERMAN-SPEAKING)\n\n\n\n\nABOUT 8RETURNS\n\nAt 8returns, we’re building the infrastructure for intelligent returns: turning a cost center into a profit and retention channel. Our B2B SaaS platform helps modern e-commerce brands make returns smarter, more sustainable, and more customer-friendly.\n\nWe’re based in Berlin, growing fast, and backed by experienced industry investors. Now, we’re building our marketing engine from the ground up - and we’re looking for a bold, creative working student to help us make it happen.\n\n\n\n\nTHE ROLE\n\nThis isn’t a role where you watch from the sidelines. As our Marketing Working Student, you’ll work directly with our Marketing Lead, the first marketing hire at 8returns, and get hands-on experience across the entire go-to-market (GTM) journey. You’ll learn by doing, own real projects, and help us shape our brand from day one.\n\n\n\n\nWHAT YOU'LL BE WORKING ON\n\n\nCONTENT & COMMUNICATION\n\n - Write and publish sharp, engaging content in German and English across all our marketing channels\n\n - Translate and adapt customer stories and case studies\n\n - Collaborate with freelance designers to generate evergreen and seasonal marketing assets\n\n - Assist in drafting messaging for campaigns, sales decks, event promos, and internal comms\n\n - Help keep our content calendar up-to-date and spot new opportunities based on trends\n\n - Conduct light research to support content planning: from competitor analysis to topic ideation\n\n\nDIGITAL EXECUTION\n\n - CRO: Optimize web pages for conversion, build workflows, and implement technical SEO fixes with support from our team\n\n - Create and test email automations for marketing and sales: from research, writing copy, personalization to setting up flows and reporting\n\n - Assist in managing and updating website content (e.g., blog uploads, image swaps, copy tweaks)\n\n - Monitor basic website and campaign performance in tools like HubSpot and Google Analytics\n\n - Help troubleshoot small bugs, broken links, or formatting issues that impact the digital experience\n\n - Support the setup of dark landing pages for paid and emails to improve engagement and conversion\n\n\nOPERATIONAL ENABLEMENT\n\n - Finalize swag, manage vendor communication, logistics & activations for our biggest events \n\n - Pull data from our CRM and help us make sense of it for use in budgeting, forecasting, customer and sales enablement\n\n - Spot issues, solve problems, and suggest improvements to our marketing and sales ops setup - we love proactive thinkers\n\n - Support internal reporting by helping track GTM KPIs, building slides for team meetings, or updating dashboards\n\n - Help onboard freelancers by coordinating access, templates, and documentation\n \n \n\n\nWHAT WE’RE LOOKING FOR\n\nWe care more about attitude and ambition than a stacked resume. You’ll thrive here if you:\n\n - Are a native German speaker and fluent in English\n\n - Are currently enrolled in a university in Germany and available at least ~20h/week\n\n - Love to learn, experiment, and figure things out\n\n - Have a knack for trying out and making a modern tech stack work \n\n - Have strong attention to detail, a feel for design and an understanding of numbers\n\n - Are happy to come to our Berlin office 1–2 days/week when needed\n\nBonus points if you’ve played with content, web tools, email platforms, or design - even just for fun.\n\n\n\n\nWHAT YOU'LL GET\n\n - Real responsibility and ownership\n\n - Close mentorship from an experienced marketing leader \n\n - Exposure to content, brand, ops, and growth - the full GTM toolbox\n\n - A front-row seat in a fast-growing SaaS startup\n\n - Flexibility, autonomy, and a culture that rewards bold ideas\n\n - Truly bring your real self to work \n\nWe’re not looking for someone who’s done it all - we’re looking for someone who wants to learn it all. If that’s you, hit apply and let’s build something amazing together."},{"id":"85fba8bb-f8d7-42fb-86d9-2e36d95c1ff4","title":"Forward Deployed Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Berlin","secondaryLocations":[],"publishedAt":"2026-06-24T20:39:34.517+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Berlin","addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/8returns/85fba8bb-f8d7-42fb-86d9-2e36d95c1ff4","applyUrl":"https://jobs.ashbyhq.com/8returns/85fba8bb-f8d7-42fb-86d9-2e36d95c1ff4/application","descriptionHtml":"8returns ist ein etabliertes SaaS-Unternehmen aus Berlin, das einen der komplexesten Bereiche im E-Commerce neu denkt: Retouren.
Unsere Plattform hilft Onlinehändlern, Retouren einfacher zu steuern, Prozesse zu automatisieren und aus Retourendaten bessere operative Entscheidungen abzuleiten. Wir arbeiten mit schnell wachsenden DTC-Brands wie 6PM, OACE und SNOCKS sowie etablierten Marken wie Tommy Hilfiger und Reebok.
Du verstehst, strukturierst und bewertest technische Anforderungen unserer Kunden.
Du konzipierst und baust Integrationen zwischen 8returns und externen Systemen wie Shops, ERP-Systemen, 3PLs und Warehouse-Tools.
Du analysierst APIs, Webhooks und technische Dokumentationen, um Datenflüsse sauber umzusetzen.
Du begleitest Kundenanforderungen von der ersten technischen Einschätzung bis zur produktiven Lösung.
Du schätzt Machbarkeit, Aufwand und technische Risiken für Sales und Customer Success ein.
Du setzt kleinere Produktanpassungen, Automatisierungen und kundenspezifische Erweiterungen eigenständig um.
Du debugst Integrationsprobleme und entwickelst robuste Lösungen daraus.
Du erkennst wiederkehrende Integrationsmuster und übersetzt sie in wiederverwendbare Bausteine.
Technischer Background in Software Engineering, Solutions Engineering, Implementation Engineering oder vergleichbarer praktischer Erfahrung
Sehr gutes Verständnis von APIs, Datenmodellen, Webhooks, Authentifizierung, Logs und technischen Dokumentationen
Starke Builder-Mentalität: Du kannst offene technische Probleme strukturieren und eigenständig zu einer funktionierenden Lösung bringen
AI-native Arbeitsweise mit Tools wie Claude Code, Cursor, Agents oder ähnlichen Workflows
Deutsch auf muttersprachlichem oder vergleichbarem Niveau
Fähigkeit, mit Kunden klar und ruhig über technische Themen zu sprechen
Pragmatismus: Du willst Probleme lösen, nicht weiterleiten
Erfahrung mit Shopify oder E-Commerce
Erfahrung mit ERP-, Warehouse-, 3PL- oder Order-Management-Systemen
Du arbeitest direkt mit den Gründern, bekommst viel Autonomie und hast direkten Einfluss auf Kundenprojekte und Lösungen für bekannte E-Commerce-Brands.
","descriptionPlain":"ÜBER 8RETURNS\n\n8returns ist ein etabliertes SaaS-Unternehmen aus Berlin, das einen der komplexesten Bereiche im E-Commerce neu denkt: Retouren.\n\nUnsere Plattform hilft Onlinehändlern, Retouren einfacher zu steuern, Prozesse zu automatisieren und aus Retourendaten bessere operative Entscheidungen abzuleiten. Wir arbeiten mit schnell wachsenden DTC-Brands wie 6PM, OACE und SNOCKS sowie etablierten Marken wie Tommy Hilfiger und Reebok.\n\n\n\nDEINE AUFGABEN\n\n - Du verstehst, strukturierst und bewertest technische Anforderungen unserer Kunden.\n\n - Du konzipierst und baust Integrationen zwischen 8returns und externen Systemen wie Shops, ERP-Systemen, 3PLs und Warehouse-Tools.\n\n - Du analysierst APIs, Webhooks und technische Dokumentationen, um Datenflüsse sauber umzusetzen.\n\n - Du begleitest Kundenanforderungen von der ersten technischen Einschätzung bis zur produktiven Lösung.\n\n - Du schätzt Machbarkeit, Aufwand und technische Risiken für Sales und Customer Success ein.\n\n - Du setzt kleinere Produktanpassungen, Automatisierungen und kundenspezifische Erweiterungen eigenständig um.\n\n - Du debugst Integrationsprobleme und entwickelst robuste Lösungen daraus.\n\n - Du erkennst wiederkehrende Integrationsmuster und übersetzt sie in wiederverwendbare Bausteine.\n\n\n\n\nWAS WIR SUCHEN\n\n - Technischer Background in Software Engineering, Solutions Engineering, Implementation Engineering oder vergleichbarer praktischer Erfahrung\n\n - Sehr gutes Verständnis von APIs, Datenmodellen, Webhooks, Authentifizierung, Logs und technischen Dokumentationen\n\n - Starke Builder-Mentalität: Du kannst offene technische Probleme strukturieren und eigenständig zu einer funktionierenden Lösung bringen\n\n - AI-native Arbeitsweise mit Tools wie Claude Code, Cursor, Agents oder ähnlichen Workflows\n\n - Deutsch auf muttersprachlichem oder vergleichbarem Niveau\n\n - Fähigkeit, mit Kunden klar und ruhig über technische Themen zu sprechen\n\n - Pragmatismus: Du willst Probleme lösen, nicht weiterleiten\n\n\n\n\nNICE TO HAVE\n\n - Erfahrung mit Shopify oder E-Commerce\n\n - Erfahrung mit ERP-, Warehouse-, 3PL- oder Order-Management-Systemen\n\n\n\n\nWARUM DIESE ROLLE SPANNEND IST\n\nDu arbeitest direkt mit den Gründern, bekommst viel Autonomie und hast direkten Einfluss auf Kundenprojekte und Lösungen für bekannte E-Commerce-Brands."}],"apiVersion":"1"}