We're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.
Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive, both at work and beyond.
As our talent acquisition partner, you will help build Ben as it scales, hiring bar-raising talent across the business. You'll partner with hiring managers from first-line managers to the C-suite, getting under the skin of what each team needs to grow, and you will equally contribute towards building a best-in-class hiring process.
We're heavily invested in agentic tooling and already run agents and workflows built with Claude, Ashby and other platforms. You'll work with our Strategic Talent Business Partner to keep building and iterating on them, and we want you to think boldly about what an agentic talent function can do.
Hire bar-raising talent across the business: you’ll hire for a range of roles, from implementation, support and technical account management to commercial and engineering, bringing in the people who’ll take Ben forward as we scale.
Be a true partner to hiring managers: work with hiring managers to agree what we need, when we need it and why, using data to guide those decisions.
Bring our employer brand to life: help elevate how Ben shows up, from events to the careers page, so candidates get a real sense of what it’s like to work here.
Build AI into how we hire: trial and build agents and workflows that give hiring teams better tools and free up time for the work that matters.
Make our hiring process best in class: gather quantitative and qualitative feedback from candidates and hiring managers, spot what’s slowing us down, test changes and keep what works.
Startup recruiting experience: you've spent at least a year recruiting at a startup, ideally in-house, and owned roles from intake to offer.
Hired for roles like ours: you've hired for customer roles such as implementation, support or technical account management, for engineering roles such as full-stack or product engineers, or both. You can explain how you judged a candidate's technical work. A bonus if you have it.
A sourcing track record: you find and engage passive candidates. Bring a hard search you cracked and walk us through how you did it.
Stakeholder backbone: you've managed demanding hiring managers, prioritised competing requests and pushed back when a brief or a process wasn't working. You can point to a time you changed a hiring plan because of what the business needed, and you keep several roles moving at once.
Hands-on experience with AI in recruiting (nice to have): you've used sourcing agents and tools like Claude or Cursor, and perhaps built skills or workflows of your own, with the judgement to know when the output is good enough to use. A strong bonus if you have it.
Ben already helps hundreds of thousands of people across 30+ countries get benefits that actually work for them (pensions, insurance, allowances, payroll), at companies like Mondelez, Zalando, Octopus Energy, BA and more. We're now scaling further into the large enterprise space, and this next stage is the most exciting one yet.
You’d be the second person in the talent team, working on finding the bar-raising talent who will take us to the next level, with real influence over how Ben hires as we scale, and the room to grow your role and remit as we do.
We’re all in on building a truly AI native talent function, so you’ll be given the time to learn, experiment and help build the agents and tooling that change how we find and hire great people. If you want to help shape that, we’d love to hear from you.
It's important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here.
💰 Competitive base salary + equity, so you own what you build
💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 2 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones
🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
❤️ Comprehensive Private Medical Insurance
💌 Funded Life Assurance cover with the option to voluntarily increase, which also includes an annual health check
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.
","descriptionPlain":"OUR MISSION\n\nWe're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.\n\nOur mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive, both at work and beyond.\n\n\n\n\nYOUR MISSION\n\nAs our talent acquisition partner, you will help build Ben as it scales, hiring bar-raising talent across the business. You'll partner with hiring managers from first-line managers to the C-suite, getting under the skin of what each team needs to grow, and you will equally contribute towards building a best-in-class hiring process. \n\nWe're heavily invested in agentic tooling and already run agents and workflows built with Claude, Ashby and other platforms. You'll work with our Strategic Talent Business Partner to keep building and iterating on them, and we want you to think boldly about what an agentic talent function can do.\n\n\n\n\nTHINGS YOU WILL BE WORKING ON…\n\n - Hire bar-raising talent across the business: you’ll hire for a range of roles, from implementation, support and technical account management to commercial and engineering, bringing in the people who’ll take Ben forward as we scale.\n\n - Be a true partner to hiring managers: work with hiring managers to agree what we need, when we need it and why, using data to guide those decisions.\n\n - Bring our employer brand to life: help elevate how Ben shows up, from events to the careers page, so candidates get a real sense of what it’s like to work here.\n\n - Build AI into how we hire: trial and build agents and workflows that give hiring teams better tools and free up time for the work that matters.\n\n - Make our hiring process best in class: gather quantitative and qualitative feedback from candidates and hiring managers, spot what’s slowing us down, test changes and keep what works.\n\n\n\n\nYOU WILL LOVE THIS ROLE IF YOU HAVE…\n\n - Startup recruiting experience: you've spent at least a year recruiting at a startup, ideally in-house, and owned roles from intake to offer.\n\n - Hired for roles like ours: you've hired for customer roles such as implementation, support or technical account management, for engineering roles such as full-stack or product engineers, or both. You can explain how you judged a candidate's technical work. A bonus if you have it.\n\n - A sourcing track record: you find and engage passive candidates. Bring a hard search you cracked and walk us through how you did it.\n\n - Stakeholder backbone: you've managed demanding hiring managers, prioritised competing requests and pushed back when a brief or a process wasn't working. You can point to a time you changed a hiring plan because of what the business needed, and you keep several roles moving at once.\n\n - Hands-on experience with AI in recruiting (nice to have): you've used sourcing agents and tools like Claude or Cursor, and perhaps built skills or workflows of your own, with the judgement to know when the output is good enough to use. A strong bonus if you have it.\n\n\n\n\nWHY JOIN US?\n\nBen already helps hundreds of thousands of people across 30+ countries get benefits that actually work for them (pensions, insurance, allowances, payroll), at companies like Mondelez, Zalando, Octopus Energy, BA and more. We're now scaling further into the large enterprise space, and this next stage is the most exciting one yet. \n\nYou’d be the second person in the talent team, working on finding the bar-raising talent who will take us to the next level, with real influence over how Ben hires as we scale, and the room to grow your role and remit as we do. \n\nWe’re all in on building a truly AI native talent function, so you’ll be given the time to learn, experiment and help build the agents and tooling that change how we find and hire great people. If you want to help shape that, we’d love to hear from you.\n\n \n\n\nOUR COMPENSATION & BENEFITS\n\nIt's important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here https://www.thanksben.com/benefits-at-ben.\n\n💰 Competitive base salary + equity, so you own what you build\n\n💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250\n\n🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!\n\n🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 2 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!\n\n🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones\n\n🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting\n\n❤️ Comprehensive Private Medical Insurance\n\n💌 Funded Life Assurance cover with the option to voluntarily increase, which also includes an annual health check\n\n\n\n\nDIVERSITY AND CULTURE AT BEN\n\nWe are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"77a0e08a-1061-4b70-aff3-b67f4ebe3c99","title":"Software Engineer (Data)","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-01T14:19:56.081+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Greater London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/Ben/77a0e08a-1061-4b70-aff3-b67f4ebe3c99","applyUrl":"https://jobs.ashbyhq.com/Ben/77a0e08a-1061-4b70-aff3-b67f4ebe3c99/application","descriptionHtml":"We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.
Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.
As our Software Engineer (Data), you’ll build and run the pipelines, orchestration, and infrastructure that move data across Ben: in from our product and the tools we use, in from our customers, and back out to them again. It’s the plumbing the whole company and our customers depend on, and it has to stay reliable. We serve global enterprise customers with strict security and reliability requirements.
You’ll own real work from day one. You’ll have a strong team of cross functional engineers alongside you, room to grow into harder problems, and the freedom to do the job your way.
Own everything that flows into Ben: build and maintain the ingestion pipelines that bring data into our warehouse, with Fivetran for managed sources and custom pipelines where we need them.
Keep everything running on time: own the orchestration that keeps data moving on schedule and recovers cleanly when something breaks.
Scale and manage our data infrastructure: build and manage our data infrastructure as code with Terraform, using mainly AWS services.
Connect Ben to every system our customers run: build enterprise-grade pipelines and connectors for our customers, bringing their data in, for example from HR and payroll systems, and getting accurate data back out to them, reliably and securely, even at the volumes large customers bring.
Build the data layer our agents act on: help connect our data to the AI agents and services we're building, including through MCP connectors, so they get the right context at the right time.
Shape what we build: work with product and other stakeholders to scope problems and agree on simple but scalable solutions.
Build it to enterprise standard: build to current security practice, for example the OWASP Top 10 and the AWS Well-Architected Framework.
Ben runs on Python 3, Django, PostgreSQL, and React, on AWS.
Our data platform today is built around Fivetran, AWS DMS or custom pipelines for ingestion, dbt for transformation, PostgreSQL on AWS RDS as the warehouse, and n8n or AWS Lambda for automation between systems. We manage our infrastructure as code with Terraform and use different AWS services depending on requirements.
We have adopted frontier level agentic development practices and continue to push the envelope of what’s possible with current technologies.
Strong experience with Python and SQL.
A few years building and running production data pipelines that other people relied on.
Comfortable with infrastructure as code, ideally Terraform, and hands-on with AWS, for example Lambda, ECS, Glue, S3, RDS.
A good grasp of ETL/ELT and orchestration.
Experience building or running data integrations and connectors, especially ones that other companies or customers depend on, is a real plus.
Solid software engineering fundamentals: clean code, sensible design, and tests you can rely on.
You keep security in mind when you build applications and configure infrastructure, and you know what enterprise customers expect of their data.
Experience working on customer-facing data integrations such as HRIS or payroll feeds via SFTP and in EDI format
Experience with MCP server development, or different ways of preparing data for AI agents such as ontology modelling, context, knowledge graphs, and semantic layers.
We don't expect all of it. We do expect curiosity about it.
Ben's customers are large enterprise employers, and the hundreds of thousands of people who work for them rely on us to get their benefits right, every time. That depends on data moving accurately between their systems and ours, every cycle. You get to work on the data infrastructure that makes this run like clockwork.
At the same time, Ben is an AI-native organisation. Agents are already doing a lot of impactful work here, and they can only do it on data they can trust. That raises questions a dashboard never had to answer. How fresh does this need to be for an agent to act on it? How do you match the same entity across tools? How do you control what an agent is allowed to see? Very few engineers have answered those in production. You'd be one of them.
You'll take ownership of large, complex problem spaces, help design how they scale, and build an agentic layer few engineers have built anywhere yet, and you'll see the impact of it: Ben supports hundreds of thousands of people across 30+ countries.
It's important to us to practise what we preach when it comes to benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. You'll have a choice over the things that are most important to you. You can see a selection below, with the full offering here.
💰 Competitive base salary + equity, so you own what you build
⭐ Bonus scheme designed to reward and recognise high performance
💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 2 days per year. Your holiday entitlement increases to 30 days at your 3rd year of service!
🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
❤️ Comprehensive Private Medical Insurance
💌 Funded Life Assurance cover with the option to voluntarily increase. This also includes an annual health check
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying, but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.
","descriptionPlain":"OUR MISSION\n\nWe’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.\n\nOur mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.\n\n\n\n\nYOUR MISSION\n\nAs our Software Engineer (Data), you’ll build and run the pipelines, orchestration, and infrastructure that move data across Ben: in from our product and the tools we use, in from our customers, and back out to them again. It’s the plumbing the whole company and our customers depend on, and it has to stay reliable. We serve global enterprise customers with strict security and reliability requirements.\n\nYou’ll own real work from day one. You’ll have a strong team of cross functional engineers alongside you, room to grow into harder problems, and the freedom to do the job your way.\n\n\n\n\nWHAT YOU’LL BE WORKING ON\n\n - Own everything that flows into Ben: build and maintain the ingestion pipelines that bring data into our warehouse, with Fivetran for managed sources and custom pipelines where we need them.\n\n - Keep everything running on time: own the orchestration that keeps data moving on schedule and recovers cleanly when something breaks.\n\n - Scale and manage our data infrastructure: build and manage our data infrastructure as code with Terraform, using mainly AWS services.\n\n - Connect Ben to every system our customers run: build enterprise-grade pipelines and connectors for our customers, bringing their data in, for example from HR and payroll systems, and getting accurate data back out to them, reliably and securely, even at the volumes large customers bring.\n\n - Build the data layer our agents act on: help connect our data to the AI agents and services we're building, including through MCP connectors, so they get the right context at the right time.\n\n - Shape what we build: work with product and other stakeholders to scope problems and agree on simple but scalable solutions.\n\n - Build it to enterprise standard: build to current security practice, for example the OWASP Top 10 and the AWS Well-Architected Framework.\n\n\n\n\nBEHIND THE SCENES\n\nBen runs on Python 3, Django, PostgreSQL, and React, on AWS.\n\nOur data platform today is built around Fivetran, AWS DMS or custom pipelines for ingestion, dbt for transformation, PostgreSQL on AWS RDS as the warehouse, and n8n or AWS Lambda for automation between systems. We manage our infrastructure as code with Terraform and use different AWS services depending on requirements.\n\nWe have adopted frontier level agentic development practices and continue to push the envelope of what’s possible with current technologies.\n\n\n\n\nYOUR SKILLS AND EXPERIENCE\n\n - Strong experience with Python and SQL.\n\n - A few years building and running production data pipelines that other people relied on.\n\n - Comfortable with infrastructure as code, ideally Terraform, and hands-on with AWS, for example Lambda, ECS, Glue, S3, RDS.\n\n - A good grasp of ETL/ELT and orchestration.\n\n - Experience building or running data integrations and connectors, especially ones that other companies or customers depend on, is a real plus.\n\n - Solid software engineering fundamentals: clean code, sensible design, and tests you can rely on.\n\n - You keep security in mind when you build applications and configure infrastructure, and you know what enterprise customers expect of their data.\n\n\n\n\nNICE TO HAVE, NOT ESSENTIAL: \n\n - Experience working on customer-facing data integrations such as HRIS or payroll feeds via SFTP and in EDI format\n\n - Experience with MCP server development, or different ways of preparing data for AI agents such as ontology modelling, context, knowledge graphs, and semantic layers.\n\nWe don't expect all of it. We do expect curiosity about it.\n\n\n\n\n\nWHY JOIN US?\n\nBen's customers are large enterprise employers, and the hundreds of thousands of people who work for them rely on us to get their benefits right, every time. That depends on data moving accurately between their systems and ours, every cycle. You get to work on the data infrastructure that makes this run like clockwork. \n\nAt the same time, Ben is an AI-native organisation. Agents are already doing a lot of impactful work here, and they can only do it on data they can trust. That raises questions a dashboard never had to answer. How fresh does this need to be for an agent to act on it? How do you match the same entity across tools? How do you control what an agent is allowed to see? Very few engineers have answered those in production. You'd be one of them.\n\nYou'll take ownership of large, complex problem spaces, help design how they scale, and build an agentic layer few engineers have built anywhere yet, and you'll see the impact of it: Ben supports hundreds of thousands of people across 30+ countries.\n\n\n\n\nOUR COMPENSATION & BENEFITS\n\nIt's important to us to practise what we preach when it comes to benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. You'll have a choice over the things that are most important to you. You can see a selection below, with the full offering here https://www.thanksben.com/benefits-at-ben.\n\n💰 Competitive base salary + equity, so you own what you build\n\n⭐ Bonus scheme designed to reward and recognise high performance\n\n💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250\n\n🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!\n\n🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 2 days per year. Your holiday entitlement increases to 30 days at your 3rd year of service!\n\n🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.\n\n🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting\n\n❤️ Comprehensive Private Medical Insurance\n\n💌 Funded Life Assurance cover with the option to voluntarily increase. This also includes an annual health check\n\n \n\n\nDIVERSITY AND CULTURE AT BEN\n\nWe are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying, but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"d8114c98-5e97-436d-b388-f9fab2cd65c7","title":"Head of AI Operations","department":"Founders Office","team":"Founders Office","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-14T13:06:44.538+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Greater London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/Ben/d8114c98-5e97-436d-b388-f9fab2cd65c7","applyUrl":"https://jobs.ashbyhq.com/Ben/d8114c98-5e97-436d-b388-f9fab2cd65c7/application","descriptionHtml":"We're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.
Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.
As our Head of AI Operations, you own Ben's internal applied AI transformation: reinventing how the whole company works, function by function, so the business runs on a new operating system. You'll work directly with the founders, with the backing, budget and authority to make it a reality.
It's a once-in-a-lifetime role. Where most people get one team and a backlog, you get the whole company as your canvas, from customer operations to commercial, finance and people. You find the work that's slow, manual and held together with duct tape, and you rebuild it so it runs itself. Piece by piece, that becomes the way Ben operates.
There's no better place to do it. Ben's whole mission is to make things work at their best, and we already do that in benefits for thousands of companies. Now we're doing it to ourselves, and you're the one who leads it.
Rebuild the company operating system: partner with customer operations, finance, people and commercial to find what's slow, manual and held together with duct tape, and redesign it so it runs seamlessly.
Reinvent how work happens: get hands-on with each function to design and stand up the systems that take on whole workflows end to end, then drive them across the company. A new customer going from signed contract to fully live in days, work that eats weeks today. The customer team looking after twice the number of accounts without anything slipping. The kind of leverage that changes what a company our size can do.
Own the Applied AI strategy: work with the founders to shape where Ben goes next on applied AI, what we change, in what order, and how we know it's working. Engineering owns how AI goes into the product. You own how AI transforms the way we run internally.
Drive adoption and bring people with you: help every function become genuinely AI-native. Raise the bar for how teams work day to day, so the change sticks and the systems actually get used.
Set the standard and prove it works: own the standards, guardrails and quality bar for how Ben adopts AI, and put real evals in place so we know a system works before we trust it with live work, and that it keeps working. Keep us on the right side of compliance as agents start touching customer, people and finance data. This is how what ships gets trusted and used, instead of half-finished pilots piling up.
High-growth B2B SaaS experience, and evidence you've driven this kind of change: you've operated at pace in a high growth, scaling SaaS business, and you can show how you've shifted the way teams actually work, with the outcomes to back it up.
A strong systems thinker: you think about the bigger picture, and have owned complex problems that cut across different parts of a business.
Deep, practical AI fluency: you use tools like Claude, Claude Code and other AI tooling every day. You've got strong, well-formed views on where they create real value and where they don't, and you can turn that into adoption that sticks across a business.
Exec-level influence in a scaling company: you can carry a room from ICs to the C-suite, challenge leaders well, and turn ambiguity into aligned action.
A bias for getting your hands dirty: you don't lead change from a distance. You get inside how a function really works, redesign it, and work with teams proactively to drive change. You've built things people assumed needed a whole team, and you can show us what and the why.
A force multiplier: You create repeatable systems, lift and develop the people around you, and know when to coach, co-build, push or escalate.
Prompt and context engineering: you have a structured approach to getting the best out of models, and have experience teaching others to do the same.
Have built the guardrails: you've set the bar for what an internal AI system is trusted to do, and put real evals behind it, so you know it works before it goes near live data.
This is one of the most important hires we'll make at Ben, and one of the rare roles where a single person can change how an entire company works.
A canvas most people never get: your remit is the whole company, starting with our biggest and most complex operation, how we deliver for customers.
A real mandate: you work directly with the founders, with the budget, the tools and the backing to take work off entire teams and change how Ben runs.
You'll be at the frontier: the market hasn't even settled on a name for this role yet. Do it well and you write the playbook everyone else copies in a couple of years.
The most impactful work of your career: Ben helps hundreds of thousands of people across 30+ countries get the benefits and support they need. Make our functions work better and that reaches every one of them.
It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here.
💰 Competitive base salary + equity, so you own what you build
💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 2 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
❤️ Comprehensive Private Medical Insurance
💌 Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.
","descriptionPlain":"OUR MISSION\n\nWe're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.\n\nOur mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.\n\n\n\n\nYOUR MISSION\n\nAs our Head of AI Operations, you own Ben's internal applied AI transformation: reinventing how the whole company works, function by function, so the business runs on a new operating system. You'll work directly with the founders, with the backing, budget and authority to make it a reality.\n\nIt's a once-in-a-lifetime role. Where most people get one team and a backlog, you get the whole company as your canvas, from customer operations to commercial, finance and people. You find the work that's slow, manual and held together with duct tape, and you rebuild it so it runs itself. Piece by piece, that becomes the way Ben operates.\n\nThere's no better place to do it. Ben's whole mission is to make things work at their best, and we already do that in benefits for thousands of companies. Now we're doing it to ourselves, and you're the one who leads it.\n\n\n\nTHINGS YOU'LL BE WORKING ON\n\n - Rebuild the company operating system: partner with customer operations, finance, people and commercial to find what's slow, manual and held together with duct tape, and redesign it so it runs seamlessly. \n\n - Reinvent how work happens: get hands-on with each function to design and stand up the systems that take on whole workflows end to end, then drive them across the company. A new customer going from signed contract to fully live in days, work that eats weeks today. The customer team looking after twice the number of accounts without anything slipping. The kind of leverage that changes what a company our size can do.\n\n - Own the Applied AI strategy: work with the founders to shape where Ben goes next on applied AI, what we change, in what order, and how we know it's working. Engineering owns how AI goes into the product. You own how AI transforms the way we run internally.\n\n - Drive adoption and bring people with you: help every function become genuinely AI-native. Raise the bar for how teams work day to day, so the change sticks and the systems actually get used.\n\n - Set the standard and prove it works: own the standards, guardrails and quality bar for how Ben adopts AI, and put real evals in place so we know a system works before we trust it with live work, and that it keeps working. Keep us on the right side of compliance as agents start touching customer, people and finance data. This is how what ships gets trusted and used, instead of half-finished pilots piling up.\n\n\n\nYOU'LL LOVE THIS ROLE IF YOU HAVE/ARE...\n\n - High-growth B2B SaaS experience, and evidence you've driven this kind of change: you've operated at pace in a high growth, scaling SaaS business, and you can show how you've shifted the way teams actually work, with the outcomes to back it up.\n\n - A strong systems thinker: you think about the bigger picture, and have owned complex problems that cut across different parts of a business.\n\n - Deep, practical AI fluency: you use tools like Claude, Claude Code and other AI tooling every day. You've got strong, well-formed views on where they create real value and where they don't, and you can turn that into adoption that sticks across a business.\n\n - Exec-level influence in a scaling company: you can carry a room from ICs to the C-suite, challenge leaders well, and turn ambiguity into aligned action.\n\n - A bias for getting your hands dirty: you don't lead change from a distance. You get inside how a function really works, redesign it, and work with teams proactively to drive change. You've built things people assumed needed a whole team, and you can show us what and the why.\n\n - A force multiplier: You create repeatable systems, lift and develop the people around you, and know when to coach, co-build, push or escalate.\n\n\n\nNICE TO HAVE(S)\n\n - Prompt and context engineering: you have a structured approach to getting the best out of models, and have experience teaching others to do the same.\n\n - Have built the guardrails: you've set the bar for what an internal AI system is trusted to do, and put real evals behind it, so you know it works before it goes near live data. \n\n\n\nWHY JOIN US?\n\nThis is one of the most important hires we'll make at Ben, and one of the rare roles where a single person can change how an entire company works.\n\n - A canvas most people never get: your remit is the whole company, starting with our biggest and most complex operation, how we deliver for customers.\n\n - A real mandate: you work directly with the founders, with the budget, the tools and the backing to take work off entire teams and change how Ben runs.\n\n - You'll be at the frontier: the market hasn't even settled on a name for this role yet. Do it well and you write the playbook everyone else copies in a couple of years.\n\n - The most impactful work of your career: Ben helps hundreds of thousands of people across 30+ countries get the benefits and support they need. Make our functions work better and that reaches every one of them.\n\n\n\nOUR COMPENSATION & BENEFITS\n\nIt’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here https://www.thanksben.com/benefits-at-ben.\n\n💰 Competitive base salary + equity, so you own what you build\n\n💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250\n\n🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!\n\n🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 2 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!\n\n🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.\n\n🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting\n\n❤️ Comprehensive Private Medical Insurance\n\n💌 Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check\n\n \n\n\nDIVERSITY AND CULTURE AT BEN\n\nWe are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"6060e549-6c3d-46ee-9d85-770d65f78cf1","title":"Revenue Operations Associate","department":"Commercial","team":"Commercial","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-05T08:25:35.138+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Greater London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/Ben/6060e549-6c3d-46ee-9d85-770d65f78cf1","applyUrl":"https://jobs.ashbyhq.com/Ben/6060e549-6c3d-46ee-9d85-770d65f78cf1/application","descriptionHtml":"We're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.
Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive, both at work and beyond.
As our RevOps Associate, you will own the tooling and the data that let Ben scale in enterprise, and help build an intelligent go-to-market motion on top of them. That motion holds up as we grow when HubSpot is our source of truth: clean data, working workflows, dashboards people trust, and a handoff from marketing to sales that works.
You will work closely with sales, marketing and customer success. Our sales leaders will rely on you for the numbers they make decisions on, and you'll have the freedom to design the tooling yourself.
Make HubSpot the source of truth: Run regular data hygiene: dedupe records, fix broken properties, enrich missing fields and catch problems before they hit a report. Manage user access and permissions.
Get every lead to the right seller: Build and maintain the workflows, lead scoring and routing that move a lead from marketing to sales, and make sure nothing slips through the cracks.
Give sales leaders numbers they can forecast on: Create and update HubSpot reports and dashboards for pipeline, win rates and deal stage progression. Pull the weekly numbers and flag anything that looks off. Pitch in on forecasting, territory planning and lead-to-revenue improvements alongside senior team members.
Own our tooling: Be the first port of call for our tooling (Hubspot, Apollo, Airspeed and Nooks), set up users, troubleshoot sync issues and check the team uses the tools properly.
Write the playbook our GTM hires learn from: Keep our sales process and HubSpot documentation up to date. Help onboard new GTM hires on our tools and pipeline process.
Build an intelligent go-to-market motion: Use AI to cut manual admin, speed up enrichment and make reporting faster. Then go further: test where AI can make our routing and lead scoring smarter, and ship the experiments that prove themselves.
1–2 years hands-on in a CRM like HubSpot or Salesforce: In RevOps, sales ops, marketing ops, or a marketing or commercial role, where you built workflows, cleaned up records and made reports.
Confident in Excel or Google Sheets: You use pivot tables, lookups and clean formulas.
Built and experimented with AI: You've built with AI to automate parts of your own work, you check what it gives you before it goes anywhere, and you can show us what you built.
Worked closely with sales on their data: You've traced a number that looked off back to its cause, and explained a data problem to a salesperson so they acted on it.
Nice to have: A commercial background in a B2B team, HubSpot certifications, experience with sales tools like Apollo, Gong, Cognism or Clay, and basic SQL or a BI tool like Looker or Tableau.
Own the tooling and the data: Take the lead on HubSpot and the sales stack at a scale-up backed by leading investors, as we grow in enterprise.
A wide remit to build and shape: Design the workflows, lead scoring, routing and reporting yourself, and shape how our go-to-market motion runs.
Mentorship from GTM leaders: Learn from the leaders across sales, marketing and customer success you'll work with every day.
It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here.
💰 Competitive base salary + equity, so you own what you build
💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 2 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
❤️ Comprehensive Private Medical Insurance
💌 Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.
","descriptionPlain":"OUR MISSION\n\nWe're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.\n\nOur mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive, both at work and beyond.\n\n\n\n\nYOUR MISSION\n\nAs our RevOps Associate, you will own the tooling and the data that let Ben scale in enterprise, and help build an intelligent go-to-market motion on top of them. That motion holds up as we grow when HubSpot is our source of truth: clean data, working workflows, dashboards people trust, and a handoff from marketing to sales that works.\n\nYou will work closely with sales, marketing and customer success. Our sales leaders will rely on you for the numbers they make decisions on, and you'll have the freedom to design the tooling yourself.\n\n\n\n\nTHINGS YOU WILL BE WORKING ON…\n\n - Make HubSpot the source of truth: Run regular data hygiene: dedupe records, fix broken properties, enrich missing fields and catch problems before they hit a report. Manage user access and permissions.\n\n - Get every lead to the right seller: Build and maintain the workflows, lead scoring and routing that move a lead from marketing to sales, and make sure nothing slips through the cracks.\n\n - Give sales leaders numbers they can forecast on: Create and update HubSpot reports and dashboards for pipeline, win rates and deal stage progression. Pull the weekly numbers and flag anything that looks off. Pitch in on forecasting, territory planning and lead-to-revenue improvements alongside senior team members.\n\n - Own our tooling: Be the first port of call for our tooling (Hubspot, Apollo, Airspeed and Nooks), set up users, troubleshoot sync issues and check the team uses the tools properly.\n\n - Write the playbook our GTM hires learn from: Keep our sales process and HubSpot documentation up to date. Help onboard new GTM hires on our tools and pipeline process.\n\n - Build an intelligent go-to-market motion: Use AI to cut manual admin, speed up enrichment and make reporting faster. Then go further: test where AI can make our routing and lead scoring smarter, and ship the experiments that prove themselves.\n\n\n\n\nYOU WILL LOVE THIS ROLE IF YOU HAVE…\n\n - 1–2 years hands-on in a CRM like HubSpot or Salesforce: In RevOps, sales ops, marketing ops, or a marketing or commercial role, where you built workflows, cleaned up records and made reports.\n\n - Confident in Excel or Google Sheets: You use pivot tables, lookups and clean formulas.\n\n - Built and experimented with AI: You've built with AI to automate parts of your own work, you check what it gives you before it goes anywhere, and you can show us what you built.\n\n - Worked closely with sales on their data: You've traced a number that looked off back to its cause, and explained a data problem to a salesperson so they acted on it.\n\n - Nice to have: A commercial background in a B2B team, HubSpot certifications, experience with sales tools like Apollo, Gong, Cognism or Clay, and basic SQL or a BI tool like Looker or Tableau.\n\n\n\nWHY JOIN US?\n\n - Own the tooling and the data: Take the lead on HubSpot and the sales stack at a scale-up backed by leading investors, as we grow in enterprise.\n\n - A wide remit to build and shape: Design the workflows, lead scoring, routing and reporting yourself, and shape how our go-to-market motion runs.\n\n - Mentorship from GTM leaders: Learn from the leaders across sales, marketing and customer success you'll work with every day.\n\n\n\n\nOUR COMPENSATION & BENEFITS\n\nIt’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here https://www.thanksben.com/benefits-at-ben.\n\n💰 Competitive base salary + equity, so you own what you build\n\n💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250\n\n🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!\n\n🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 2 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!\n\n🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.\n\n🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting\n\n❤️ Comprehensive Private Medical Insurance\n\n💌 Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check\n\n \n\n\nDIVERSITY AND CULTURE AT BEN\n\nWe are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"c880f95c-97d6-4e2e-993e-2d4119bdf5cc","title":"Head of Implementation","department":"Customer","team":"Customer","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-06T11:45:09.104+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Greater London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/Ben/c880f95c-97d6-4e2e-993e-2d4119bdf5cc","applyUrl":"https://jobs.ashbyhq.com/Ben/c880f95c-97d6-4e2e-993e-2d4119bdf5cc/application","descriptionHtml":"We're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.
Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.
As our Head of Implementation, you will build the foundations that let implementation scale: the operating model, the process and the standards we need to grow well beyond where we are today. Enterprise implementation is slow and manual almost everywhere, so you will rebuild ours around agents, which almost no delivery leader gets the chance to do on live enterprise builds. Through all of it, you own how our largest customers experience Ben, from the enterprise sales conversation through to a confident go-live.
Transform how we implement enterprise customers: today we deliver well on the strength of the people doing it, and that ceiling is now the thing holding us back. Rebuild the operating model, the standards and the reusable components so we can take on far more without adding a person for every customer, and collapse the time it takes a customer to reach value.
Make implementation AI-native: our builds are technically complex (integrations, eligibility logic, huge volumes of data). Decide what agents can genuinely own, where humans stay in the loop, then rebuild delivery around that. We expect a function where your team's time goes on judgement and relationships while the repeatable work runs itself.
Own the ARR we launch: every pound of new revenue goes live through your team. Builds land on the date we promised, at a standard the customer never has to think about, from the first enterprise conversation through to go-live.
Open up partner-led delivery: as our partner operation grows, partners will implement alongside us. Set the standards, the enablement and the oversight that make a partner-led build hold the same bar as one of ours.
Be the person customers trust when it matters: when a build gets difficult, you are in the room. Hold the relationship with the executive sponsor, make the tough decisions, and see it through.
Lead the team through the change: you will lead 8 to 10 Implementation Managers through a transformation of how they work. Bring them with you, develop the people already leading within the team, and build the bench that lets this function keep growing.
Make the wider business faster because of you: partner with commercial, customer and product leaders so the journey joins up before, during and after a build, and so what your team learns changes what we sell and what we build.
Built an implementation function: you have scaled a delivery, implementation or professional services function in a scaling B2B SaaS company, including the operating model, the standards and the process. You can show what changed because of it: time to go-live, delivery quality, how many customers a team could carry.
Led enterprise delivery: multi-country or multi-entity programmes with deep integration and data work, long timelines and stakeholder groups that reach the C-suite. You know how large organisations behave, where their delays come from, and how to hold a date when their side slips.
Built and led teams: you have hired, developed and retained delivery people, including people who lead others. You can name individuals who are measurably better for having worked with you, and you have handled the harder conversations as well as the good ones.
Technical credibility: you hold your own on integrations, APIs, data mapping and configuration logic on a technical product. You can tell when a technical answer does not add up, and you know which calls are yours to make and which belong with your team.
Taken a team through an AI shift: you have changed how a delivery organisation works using AI, decided what machines own and what people own, and carried the team and your customers through that change. You have a view on what implementation looks like when agents handle the repeatable work, and the conviction to argue for it and resource it.
Carried a commercial number: revenue going live, delivery margin, retention in the accounts you launched. You are at home in enterprise sales conversations, setting scope and timelines in front of a customer that you are then held to.
Nice-to-haves
Benefits, HR or payroll: or another domain where the data volumes and the compliance rules both bite, and a mistake shows up in someone's pay.
A technical background: solutions engineering, pre-sales or technical support alongside implementation.
Partner or channel delivery: you have set up professional services or delivery partners to implement on your behalf, and held them to your own quality bar.
The remit is genuinely yours: implementation at Ben has a strong foundation and no fixed ceiling. You get to decide what this function becomes.
The work is properly complex: global enterprise customers, real integration and data depth, and benefits logic that changes by country. Every build asks something new of the team.
An AI-native function, built for real: we're an AI-native company, so a plan to rebuild delivery around agents gets resourced here. Very few delivery leaders get to run that experiment on live enterprise customers.
Implementation has a seat at the table: what your team learns shapes the product roadmap, and you'll have the access to make that happen.
The outcome is visible: our customers include large enterprise brands like BA, EY, Mondelez and Octopus Energy. The quality of your team's work is felt by hundreds of thousands of people every day.
It's important to us to practise what we preach when it comes to benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. You'll have a choice over the things that are most important to you. You can see a selection below, with the full offering here.
💰 Competitive base salary + equity, so you own what you build
⭐ Bonus scheme designed to reward and recognise high performance
💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 2 days per year. Your holiday entitlement increases to 30 days at your 3rd year of service!
🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
❤️ Comprehensive Private Medical Insurance
💌 Funded Life Assurance cover with the option to voluntarily increase. This also includes an annual health check
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying, but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.
","descriptionPlain":"OUR MISSION\n\nWe're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.\n\nOur mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.\n\n\n\n\nYOUR MISSION\n\nAs our Head of Implementation, you will build the foundations that let implementation scale: the operating model, the process and the standards we need to grow well beyond where we are today. Enterprise implementation is slow and manual almost everywhere, so you will rebuild ours around agents, which almost no delivery leader gets the chance to do on live enterprise builds. Through all of it, you own how our largest customers experience Ben, from the enterprise sales conversation through to a confident go-live.\n\n\n\n\nTHINGS YOU WILL BE WORKING ON\n\n - Transform how we implement enterprise customers: today we deliver well on the strength of the people doing it, and that ceiling is now the thing holding us back. Rebuild the operating model, the standards and the reusable components so we can take on far more without adding a person for every customer, and collapse the time it takes a customer to reach value.\n\n - Make implementation AI-native: our builds are technically complex (integrations, eligibility logic, huge volumes of data). Decide what agents can genuinely own, where humans stay in the loop, then rebuild delivery around that. We expect a function where your team's time goes on judgement and relationships while the repeatable work runs itself.\n\n - Own the ARR we launch: every pound of new revenue goes live through your team. Builds land on the date we promised, at a standard the customer never has to think about, from the first enterprise conversation through to go-live.\n\n - Open up partner-led delivery: as our partner operation grows, partners will implement alongside us. Set the standards, the enablement and the oversight that make a partner-led build hold the same bar as one of ours.\n\n - Be the person customers trust when it matters: when a build gets difficult, you are in the room. Hold the relationship with the executive sponsor, make the tough decisions, and see it through.\n\n - Lead the team through the change: you will lead 8 to 10 Implementation Managers through a transformation of how they work. Bring them with you, develop the people already leading within the team, and build the bench that lets this function keep growing.\n\n - Make the wider business faster because of you: partner with commercial, customer and product leaders so the journey joins up before, during and after a build, and so what your team learns changes what we sell and what we build.\n\n\n\nYOU WILL LOVE THIS ROLE IF YOU HAVE...\n\n - Built an implementation function: you have scaled a delivery, implementation or professional services function in a scaling B2B SaaS company, including the operating model, the standards and the process. You can show what changed because of it: time to go-live, delivery quality, how many customers a team could carry.\n\n - Led enterprise delivery: multi-country or multi-entity programmes with deep integration and data work, long timelines and stakeholder groups that reach the C-suite. You know how large organisations behave, where their delays come from, and how to hold a date when their side slips.\n\n - Built and led teams: you have hired, developed and retained delivery people, including people who lead others. You can name individuals who are measurably better for having worked with you, and you have handled the harder conversations as well as the good ones.\n\n - Technical credibility: you hold your own on integrations, APIs, data mapping and configuration logic on a technical product. You can tell when a technical answer does not add up, and you know which calls are yours to make and which belong with your team.\n\n - Taken a team through an AI shift: you have changed how a delivery organisation works using AI, decided what machines own and what people own, and carried the team and your customers through that change. You have a view on what implementation looks like when agents handle the repeatable work, and the conviction to argue for it and resource it.\n\n - Carried a commercial number: revenue going live, delivery margin, retention in the accounts you launched. You are at home in enterprise sales conversations, setting scope and timelines in front of a customer that you are then held to.\n\nNice-to-haves\n\n - Benefits, HR or payroll: or another domain where the data volumes and the compliance rules both bite, and a mistake shows up in someone's pay.\n\n - A technical background: solutions engineering, pre-sales or technical support alongside implementation.\n\n - Partner or channel delivery: you have set up professional services or delivery partners to implement on your behalf, and held them to your own quality bar.\n\n\n\n\nWHY JOIN US?\n\n - The remit is genuinely yours: implementation at Ben has a strong foundation and no fixed ceiling. You get to decide what this function becomes.\n\n - The work is properly complex: global enterprise customers, real integration and data depth, and benefits logic that changes by country. Every build asks something new of the team.\n\n - An AI-native function, built for real: we're an AI-native company, so a plan to rebuild delivery around agents gets resourced here. Very few delivery leaders get to run that experiment on live enterprise customers.\n\n - Implementation has a seat at the table: what your team learns shapes the product roadmap, and you'll have the access to make that happen.\n\n - The outcome is visible: our customers include large enterprise brands like BA, EY, Mondelez and Octopus Energy. The quality of your team's work is felt by hundreds of thousands of people every day.\n\n\n\nOUR COMPENSATION & BENEFITS\n\nIt's important to us to practise what we preach when it comes to benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. You'll have a choice over the things that are most important to you. You can see a selection below, with the full offering here https://www.thanksben.com/benefits-at-ben.\n\n💰 Competitive base salary + equity, so you own what you build\n\n⭐ Bonus scheme designed to reward and recognise high performance\n\n💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250\n\n🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!\n\n🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 2 days per year. Your holiday entitlement increases to 30 days at your 3rd year of service!\n\n🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.\n\n🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting\n\n❤️ Comprehensive Private Medical Insurance\n\n💌 Funded Life Assurance cover with the option to voluntarily increase. This also includes an annual health check\n\n \n\n\nDIVERSITY AND CULTURE AT BEN\n\nWe are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying, but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}}],"apiVersion":"1"}