This role is on-site in San Francisco in the Dogpatch neighborhood.
Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
Engineering-first AI companies don't get attention by accident. They get it because someone is highly online, posting deliberately, day after day. We're hiring a Social Content Manager to own X and LinkedIn end-to-end: the posts, the POV, and the measurement of what resonates. The judgment lives with you — this is not a brand-voice-by-committee role.
Daily content output across X and LinkedIn (50%): Original posts, threads, replies, comment-baiting on adjacent accounts, and derivative drops from flagship engineering posts on a weekly cadence. Stack: native tooling + AI-assisted drafting. Quality control: every post tied to a hypothesis (why this hook, this audience, this hour) and tracked against it.
Editorial POV & voice ownership (30%): What Giga does post, what we explicitly don't, how we sound. A short list of content we don't ship and the specific, technical, slightly contrarian stance that separates us from generic AI thought leadership.
Performance learning & iteration (20%): Weekly readout on what worked and what didn't, fed back into the editorial calendar. Measured on engagement quality (saves, replies from target accounts, profile visits from named companies) over vanity volume.
You are highly online — you can name three accounts that posted something interesting this week and explain why. You've built a social presence (your own or a brand's) that earned attention without buying it. You ship at high cadence and have opinions on what makes B2B SaaS social bad. You can find the post hidden inside a customer email, a sales call transcript, or a Slack thread. You move fast with AI tools but the judgment is yours.
In-house social leads at engineering-first companies (Vercel, Linear, Anthropic, Notion). Indie creators or writers with a tech audience. Founders or early operators who built a personal brand worth following. Earlier-career candidates who are exceptionally sharp, fast, and digitally fluent.
Catered lunch daily + dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
Medical, dental, and vision coverage
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Send links to three things you've published online that you're proud of. One sentence on why each.
","descriptionPlain":"This role is on-site in San Francisco in the Dogpatch neighborhood.\n\n\n\n\nABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.\n\nIndustry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.\n\nWhile we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.\n\nIf being part of that resonates with you, we'd love to hear from you!\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\n\n\n\nABOUT THE ROLE\n\nEngineering-first AI companies don't get attention by accident. They get it because someone is highly online, posting deliberately, day after day. We're hiring a Social Content Manager to own X and LinkedIn end-to-end: the posts, the POV, and the measurement of what resonates. The judgment lives with you — this is not a brand-voice-by-committee role.\n\n\n\n\nWHAT YOU'LL OWN\n\n - Daily content output across X and LinkedIn (50%): Original posts, threads, replies, comment-baiting on adjacent accounts, and derivative drops from flagship engineering posts on a weekly cadence. Stack: native tooling + AI-assisted drafting. Quality control: every post tied to a hypothesis (why this hook, this audience, this hour) and tracked against it.\n\n - Editorial POV & voice ownership (30%): What Giga does post, what we explicitly don't, how we sound. A short list of content we don't ship and the specific, technical, slightly contrarian stance that separates us from generic AI thought leadership.\n\n - Performance learning & iteration (20%): Weekly readout on what worked and what didn't, fed back into the editorial calendar. Measured on engagement quality (saves, replies from target accounts, profile visits from named companies) over vanity volume.\n\n\n\n\nWHO YOU ARE\n\nYou are highly online — you can name three accounts that posted something interesting this week and explain why. You've built a social presence (your own or a brand's) that earned attention without buying it. You ship at high cadence and have opinions on what makes B2B SaaS social bad. You can find the post hidden inside a customer email, a sales call transcript, or a Slack thread. You move fast with AI tools but the judgment is yours.\n\n\n\n\nWHERE YOU MIGHT COME FROM\n\nIn-house social leads at engineering-first companies (Vercel, Linear, Anthropic, Notion). Indie creators or writers with a tech audience. Founders or early operators who built a personal brand worth following. Earlier-career candidates who are exceptionally sharp, fast, and digitally fluent.\n\n\n\n\nPERKS & BENEFITS\n\n - Catered lunch daily + dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - Medical, dental, and vision coverage\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.\n\n\n\n\nHOW TO APPLY\n\nSend links to three things you've published online that you're proud of. One sentence on why each."},{"id":"96f0c2f8-3d97-4763-ab46-b6af6ad8b2e7","title":"Software Engineer I / II","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-05-14T12:09:37.787+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/96f0c2f8-3d97-4763-ab46-b6af6ad8b2e7","applyUrl":"https://jobs.ashbyhq.com/GigaML/96f0c2f8-3d97-4763-ab46-b6af6ad8b2e7/application","descriptionHtml":"Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We're looking for software engineers to help build the systems that power our AI agents. You'll work across the backend, from data pipelines and integrations to agent infrastructure, shipping features alongside experienced engineers who will help you grow.
This is a role where you'll contribute to real problems from day one. We expect you to ramp up quickly, take ownership of your work, and operate with increasing independence as you learn the codebase.
You'll contribute to projects across our stack. Some examples:
Atlas: Building features for our AI assistant: charts and alerts in Slack, natural language queries, and expanding Atlas to manage platform resources
Activity Stream: Log visualization with filters, timestamps, and frequency charts to give visibility into agent behavior
Dynamic knowledge: Adding time-based knowledge (like ongoing incidents) that auto-updates from sources like status pages
Agent memory: Conversation awareness and recent interaction lookups so agents remember context across sessions
As an early-career engineer, you'll be paired with senior engineers on larger initiatives while also owning smaller projects end-to-end as you ramp up.
Have 1-3 years of professional software engineering experience
Are curious and ask good questions—you want to understand why things work, not just how
Can take feedback well and iterate quickly
Prefer shipping over perfection but still care about quality
Want to grow at a startup where you'll have real responsibility early
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nTHE ROLE\n\nWe're looking for software engineers to help build the systems that power our AI agents. You'll work across the backend, from data pipelines and integrations to agent infrastructure, shipping features alongside experienced engineers who will help you grow.\n\nThis is a role where you'll contribute to real problems from day one. We expect you to ramp up quickly, take ownership of your work, and operate with increasing independence as you learn the codebase.\n\n\n\n\nWHAT YOU'LL WORK ON\n\nYou'll contribute to projects across our stack. Some examples:\n\n - Atlas: Building features for our AI assistant: charts and alerts in Slack, natural language queries, and expanding Atlas to manage platform resources\n\n - Activity Stream: Log visualization with filters, timestamps, and frequency charts to give visibility into agent behavior\n\n - Dynamic knowledge: Adding time-based knowledge (like ongoing incidents) that auto-updates from sources like status pages\n\n - Agent memory: Conversation awareness and recent interaction lookups so agents remember context across sessions\n\nAs an early-career engineer, you'll be paired with senior engineers on larger initiatives while also owning smaller projects end-to-end as you ramp up.\n\n\n\n\nYOU MIGHT BE A FIT IF YOU\n\n - Have 1-3 years of professional software engineering experience\n\n - Are curious and ask good questions—you want to understand why things work, not just how\n\n - Can take feedback well and iterate quickly\n\n - Prefer shipping over perfection but still care about quality\n\n - Want to grow at a startup where you'll have real responsibility early\n\n\n\n\nPERKS & BENEFITS\n\n - Competitive base + bonus + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Medical, dental, and vision coverage\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"0bd3cb15-811f-4a6b-ac12-781f24735a86","title":"Senior / Staff Forward Deployed Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[{"location":"New York","address":{"postalAddress":{}}}],"publishedAt":"2025-07-03T06:26:29.052+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/0bd3cb15-811f-4a6b-ac12-781f24735a86","applyUrl":"https://jobs.ashbyhq.com/GigaML/0bd3cb15-811f-4a6b-ac12-781f24735a86/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
We're seeking a Forward Deployed Engineer to join our San Francisco team. You'll serve as the technical interface and project leader between Giga and our customers, building and deploying sophisticated AI-driven solutions at scale.
Lead customer engagements from start to end: run discovery calls & demos, align business/technical stakeholders on milestones, oversee the deployment/maintenance of world class agents, and serve as the primary PoC who drives meetings and removes blockers.
Design & ship production-ready AI agents: work with large-scale data, write backend code, build integrations, and deploy to cloud infrastructure.
Own the full agent development life cycle: prototype quickly, set up CI/CD, monitor live usage, iterate to targets, and document best practices to speed up future projects.
Mentorship: Manage and mentor agent engineers to grow into project leaders, while maintaining an exceedingly high bar for excellence. Debug live issues in real-time, unlock business opportunities, and help win, retain, and grow customers.
Close the feedback loop with product & platform: capture unmet needs, prototype new features, and collaborate with core teams to strengthen the platform for all customers.
Know the Stack: Understanding of React, Python, tool calls, APIs, etc.
Interpersonally Acumen: Able to solve problems in a people-centric manner, communicate effectively, and operate with a low ego. Must have experience in customer-facing roles.
Strong Background: Computer science degree or industry-equivalent experience and customer facing experience (e.g. consulting); 4+ years of total managerial experience.
Entrepreneurial: Preference for candidates with experience at successful startups - former founders are especially valued; ability to context switch constantly and rapidly; high bar for quality work.
Gritty: Capable of working long productive hours; very high attention to detail; can own a project end-to-end with limited or no guidance.
Experienced: 4+ years customer facing experience; 4+ years of hands-on engineering experience.
Intro call with Sr/Staff FDE (20 mins)
Analytical & Behavioral Interview (1hr 45 mins)
In-office Interview (full day)
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.\n\nIndustry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.\n\nWhile we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.\n\nIf being part of that resonates with you, we'd love to hear from you!\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\n\n\n\nABOUT THE ROLE\n\nWe're seeking a Forward Deployed Engineer to join our San Francisco team. You'll serve as the technical interface and project leader between Giga and our customers, building and deploying sophisticated AI-driven solutions at scale.\n\n\n\n\nWHAT YOU’LL DO\n\n - Lead customer engagements from start to end: run discovery calls & demos, align business/technical stakeholders on milestones, oversee the deployment/maintenance of world class agents, and serve as the primary PoC who drives meetings and removes blockers.\n\n - Design & ship production-ready AI agents: work with large-scale data, write backend code, build integrations, and deploy to cloud infrastructure.\n\n - Own the full agent development life cycle: prototype quickly, set up CI/CD, monitor live usage, iterate to targets, and document best practices to speed up future projects.\n\n - Mentorship: Manage and mentor agent engineers to grow into project leaders, while maintaining an exceedingly high bar for excellence. Debug live issues in real-time, unlock business opportunities, and help win, retain, and grow customers.\n\n - Close the feedback loop with product & platform: capture unmet needs, prototype new features, and collaborate with core teams to strengthen the platform for all customers.\n \n \n\n\nWHO YOU ARE / MUST-HAVES\n\n - Know the Stack: Understanding of React, Python, tool calls, APIs, etc.\n\n - Interpersonally Acumen: Able to solve problems in a people-centric manner, communicate effectively, and operate with a low ego. Must have experience in customer-facing roles.\n\n - Strong Background: Computer science degree or industry-equivalent experience and customer facing experience (e.g. consulting); 4+ years of total managerial experience.\n\n - Entrepreneurial: Preference for candidates with experience at successful startups - former founders are especially valued; ability to context switch constantly and rapidly; high bar for quality work.\n\n - Gritty: Capable of working long productive hours; very high attention to detail; can own a project end-to-end with limited or no guidance.\n\n - Experienced: 4+ years customer facing experience; 4+ years of hands-on engineering experience.\n\n\n\nINTERVIEW PROCESS\n\n - Intro call with Sr/Staff FDE (20 mins)\n\n - Analytical & Behavioral Interview (1hr 45 mins)\n\n - In-office Interview (full day)\n\n\n\n\nPERKS & BENEFITS\n\n - Competitive base + bonus + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Medical, dental, and vision coverage\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"0877d6bc-af0a-4fe4-8289-db2bd75c195d","title":"Senior Frontend Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-10-17T05:37:58.017+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/0877d6bc-af0a-4fe4-8289-db2bd75c195d","applyUrl":"https://jobs.ashbyhq.com/GigaML/0877d6bc-af0a-4fe4-8289-db2bd75c195d/application","descriptionHtml":"Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
If being a part of this resonates with you, please apply!
Momentum: Be a part of a team that has seen validation from both customers and investors alike
Ownership: Be a key contributor to cutting-edge projects transforming industries and influence the company’s technical & product direction
Growth: Develop yourself alongside top-tier engineers and founders
We’re seeking a seasoned Senior Frontend Engineer with deep prior experience with building functional & visually appealing user experiences and features. You’ll lead the design & development of our frontend applications that customers interact with daily — working closely with product, design, and backend engineers.
Own the Frontend: Rapidly contribute to our products & lead development of design systems.
Craft Seamless UX: Build responsive, accessible, and high-performance interfaces for enterprise users.
Translate Vision into Launches: Partner with founders and cross-functional teams to turn big ideas into clear plans, drive sprints, and land high-impact releases.
Technical Leadership: Drive technical decisions and architecture design, shaping the foundation of our solutions.
Exceptional Frontend Engineer: 5-7 years of experience with Javascript/TypeScript, React, and Next.js
UI/Design System Skills: Comfortable implementing design systems & working closely with designers.
Entrepreneurial: Preference for candidates with experience at successful startups — former founders are especially valued
Strong Background: Degree from a top-tier engineering program
Ownership: You thrive in high-autonomy environments and take pride in shipping production-grade work.
Committed: Willing to be present in-office for all work days. No remote.
Interview Process
Screening call w/ Recruiting Lead (20 min)
Intro call w/ Founding Engineer (15 min)
Live coding round w/ Founding Engineer (1 hr)
In-office interview (full day)
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nIf being a part of this resonates with you, please apply!\n\n\n\n\nWHY JOIN US IN THIS ROLE?\n\n - Momentum: Be a part of a team that has seen validation from both customers and investors alike\n\n - Ownership: Be a key contributor to cutting-edge projects transforming industries and influence the company’s technical & product direction\n\n - Growth: Develop yourself alongside top-tier engineers and founders\n\n\n\n\nMORE ABOUT THE ROLE\n\nWe’re seeking a seasoned Senior Frontend Engineer with deep prior experience with building functional & visually appealing user experiences and features. You’ll lead the design & development of our frontend applications that customers interact with daily — working closely with product, design, and backend engineers.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own the Frontend: Rapidly contribute to our products & lead development of design systems.\n\n - Craft Seamless UX: Build responsive, accessible, and high-performance interfaces for enterprise users.\n\n - Translate Vision into Launches: Partner with founders and cross-functional teams to turn big ideas into clear plans, drive sprints, and land high-impact releases.\n\n - Technical Leadership: Drive technical decisions and architecture design, shaping the foundation of our solutions.\n \n \n\n\nWHO YOU ARE / MUST-HAVES\n\n - Exceptional Frontend Engineer: 5-7 years of experience with Javascript/TypeScript, React, and Next.js\n\n - UI/Design System Skills: Comfortable implementing design systems & working closely with designers.\n\n - Entrepreneurial: Preference for candidates with experience at successful startups — former founders are especially valued\n\n - Strong Background: Degree from a top-tier engineering program\n\n - Ownership: You thrive in high-autonomy environments and take pride in shipping production-grade work.\n\n - Committed: Willing to be present in-office for all work days. No remote.\n\nInterview Process\n\n - Screening call w/ Recruiting Lead (20 min)\n\n - Intro call w/ Founding Engineer (15 min)\n\n - Live coding round w/ Founding Engineer (1 hr)\n\n - In-office interview (full day)\n\n\n\n\nPERKS & BENEFITS\n\n - Competitive base + bonus + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Medical, dental, and vision coverage\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.\n\n"},{"id":"0356bbca-0bc4-4463-8ca6-ea2db04c0d83","title":"Senior Backend Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-10-14T19:37:24.654+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/0356bbca-0bc4-4463-8ca6-ea2db04c0d83","applyUrl":"https://jobs.ashbyhq.com/GigaML/0356bbca-0bc4-4463-8ca6-ea2db04c0d83/application","descriptionHtml":"This role is on-site in San Francisco in the Dogpatch neighborhood.
Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
We're looking for backend engineers to build the infrastructure and systems that power our AI agents. You'll work across the stack, from data pipelines and analytics to real-time agent systems, shipping features that directly impact how our customers operate.
This isn't a role where you'll be handed a spec and asked to execute. You'll own problems end-to-end: figuring out the right approach, building it, and iterating based on what you learn.
A few examples from our current roadmap:
Analytics rewrite: Migrating our analytics service to ClickHouse and rebuilding it to scale through our next 10x of growth
Hallucination detection: Improving our detection systems with the goal of driving hallucination rates toward zero
Browser use agent: Scaling, stabilizing, and adding features and accuracy to our browser use agent in lieu of formal customer APIs
As a senior engineer, you'll be expected to make sound technical decisions, ship reliably, and help set the bar for code quality and system design. You'll have significant autonomy and influence over what gets built and how.
Backend: Python (Django/FastAPI), TypeScript (Node.js)
Infrastructure: AWS, Modal, Kubernetes, Postgres
Frontend: TypeScript, Next.js (you'll interact with this, but it's not the focus)
Have 4+ years building backend systems, ideally at companies where reliability and scale mattered
Are comfortable with ambiguity: you can take a loosely-defined problem and figure out what to build
You'll jump into unfamiliar parts of the codebase when that's what the problem requires
Write clean code and care about getting the details right, but also know when to ship
Want to work on hard problems with a small team where your work has obvious impact
Are excited about AI agents and the infrastructure challenges that come with running them in production
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"This role is on-site in San Francisco in the Dogpatch neighborhood.\n\n\n\n\nABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.\n\nIndustry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.\n\nWhile we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.\n\nIf being part of that resonates with you, we'd love to hear from you!\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\n\n\n\nTHE ROLE\n\nWe're looking for backend engineers to build the infrastructure and systems that power our AI agents. You'll work across the stack, from data pipelines and analytics to real-time agent systems, shipping features that directly impact how our customers operate.\n\nThis isn't a role where you'll be handed a spec and asked to execute. You'll own problems end-to-end: figuring out the right approach, building it, and iterating based on what you learn.\n\n\n\n\nWHAT YOU'LL WORK ON\n\nA few examples from our current roadmap:\n\n - Analytics rewrite: Migrating our analytics service to ClickHouse and rebuilding it to scale through our next 10x of growth\n\n - Hallucination detection: Improving our detection systems with the goal of driving hallucination rates toward zero\n\n - Browser use agent: Scaling, stabilizing, and adding features and accuracy to our browser use agent in lieu of formal customer APIs\n\nAs a senior engineer, you'll be expected to make sound technical decisions, ship reliably, and help set the bar for code quality and system design. You'll have significant autonomy and influence over what gets built and how.\n\n\n\n\nTECH STACK\n\n - Backend: Python (Django/FastAPI), TypeScript (Node.js)\n\n - Infrastructure: AWS, Modal, Kubernetes, Postgres\n\n - Frontend: TypeScript, Next.js (you'll interact with this, but it's not the focus)\n\n\n\n\nYOU MIGHT BE A FIT IF YOU\n\n - Have 4+ years building backend systems, ideally at companies where reliability and scale mattered\n\n - Are comfortable with ambiguity: you can take a loosely-defined problem and figure out what to build\n\n - You'll jump into unfamiliar parts of the codebase when that's what the problem requires\n\n - Write clean code and care about getting the details right, but also know when to ship\n\n - Want to work on hard problems with a small team where your work has obvious impact\n\n - Are excited about AI agents and the infrastructure challenges that come with running them in production\n\n\n\n\nPERKS & BENEFITS\n\n - Competitive base + bonus + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Medical, dental, and vision coverage\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.\n\n"},{"id":"16876587-6ea6-4312-bf38-f62de6941626","title":"Staff Backend Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-10-11T18:23:21.354+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/16876587-6ea6-4312-bf38-f62de6941626","applyUrl":"https://jobs.ashbyhq.com/GigaML/16876587-6ea6-4312-bf38-f62de6941626/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
We're looking for a staff engineer to help shape the technical direction of our backend systems. You'll lead complex projects, make architectural decisions that affect the whole platform, and raise the bar for engineering quality across the team.
This is a role for someone who wants to build, not just advise. You'll write code, own systems, and ship, but you'll also be expected to think beyond your immediate work to identify what the team should be building next and how we should build it.
You'll drive technical initiatives across the company. Some examples:
System architecture: Designing how our agent infrastructure should evolve as we scale, making tradeoffs between speed, reliability, and complexity
Hard technical problems: Owning the most ambiguous, highest-stakes projects where getting it wrong would hurt the business
Technical strategy: Identifying gaps in our systems before they become problems and building the case for addressing them
Engineering quality: Setting standards for code review, system design, and operational excellence through your own work
At the staff level, you'll work across team boundaries and be responsible for outcomes beyond your individual output. You'll mentor other engineers and help them grow, but through collaboration on real work rather than formal management.
Backend: Python (Django/FastAPI), TypeScript (Node.js)
Infrastructure: AWS, Modal, Kubernetes, Postgres
Frontend: TypeScript, Next.js (you'll interact with this when needed)
Have 7+ years of backend engineering experience, with a track record of leading complex projects
Have opinions about how systems should be built, and can articulate the tradeoffs behind those opinions
Can take a vague problem and turn it into a clear technical approach without much guidance
Write excellent code and hold others to a high standard without being a bottleneck
Are energized by hard problems and comfortable with uncertainty
Want to be hands-on at a company where staff engineers ship code, not just review it
Have built systems that scaled and understand what breaks at each order of magnitude
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.\n\nIndustry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.\n\nWhile we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.\n\nIf being part of that resonates with you, we'd love to hear from you!\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\n\n\n\nTHE ROLE\n\nWe're looking for a staff engineer to help shape the technical direction of our backend systems. You'll lead complex projects, make architectural decisions that affect the whole platform, and raise the bar for engineering quality across the team.\n\nThis is a role for someone who wants to build, not just advise. You'll write code, own systems, and ship, but you'll also be expected to think beyond your immediate work to identify what the team should be building next and how we should build it.\n\n\n\n\nWHAT YOU'LL WORK ON\n\nYou'll drive technical initiatives across the company. Some examples:\n\n - System architecture: Designing how our agent infrastructure should evolve as we scale, making tradeoffs between speed, reliability, and complexity\n\n - Hard technical problems: Owning the most ambiguous, highest-stakes projects where getting it wrong would hurt the business\n\n - Technical strategy: Identifying gaps in our systems before they become problems and building the case for addressing them\n\n - Engineering quality: Setting standards for code review, system design, and operational excellence through your own work\n\nAt the staff level, you'll work across team boundaries and be responsible for outcomes beyond your individual output. You'll mentor other engineers and help them grow, but through collaboration on real work rather than formal management.\n\n\n\n\nTECH STACK\n\n - Backend: Python (Django/FastAPI), TypeScript (Node.js)\n\n - Infrastructure: AWS, Modal, Kubernetes, Postgres\n\n - Frontend: TypeScript, Next.js (you'll interact with this when needed)\n\n\n\n\nYOU MIGHT BE A FIT IF YOU\n\n - Have 7+ years of backend engineering experience, with a track record of leading complex projects\n\n - Have opinions about how systems should be built, and can articulate the tradeoffs behind those opinions\n\n - Can take a vague problem and turn it into a clear technical approach without much guidance\n\n - Write excellent code and hold others to a high standard without being a bottleneck\n\n - Are energized by hard problems and comfortable with uncertainty\n\n - Want to be hands-on at a company where staff engineers ship code, not just review it\n\n - Have built systems that scaled and understand what breaks at each order of magnitude\n \n \n\n\nPERKS & BENEFITS\n\n - Competitive base + bonus + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Medical, dental, and vision coverage\n \n \n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"6fcc4288-f57a-4c95-ba15-ea3903e78033","title":"Chief of Staff (Office of the CEO)","department":"Strategy & Operations","team":"Strategy & Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-09-05T04:10:24.334+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/6fcc4288-f57a-4c95-ba15-ea3903e78033","applyUrl":"https://jobs.ashbyhq.com/GigaML/6fcc4288-f57a-4c95-ba15-ea3903e78033/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
The Chief of Staff is the CEO’s most trusted operator and thought partner. You help absorb the strategic and operational weight that currently sits on one person: board prep, fundraising, planning rhythms, cross-functional execution, and the high-stakes projects that determine whether the next 12 months go fast or slow. You’re also the organizational connective tissue - the information funnel, filter, and facilitator between the CEO and every internal and external stakeholder that matters.
You’re not a coordinator. You’re a force multiplier. You make the CEO’s time worth 3x, give the leadership team clarity and accountability, and keep the company’s long-term vision from getting eaten by short-term noise.
This is a high-intensity seat. We move fast, give direct feedback without ego, and value those who can take ownership over outcomes. If you want a title, this is the wrong place. If you want to be in the room where the company gets built, keep reading.
Executive Office & CEO Leverage
Build and lead the daily operations of the executive office — the processes, rhythms, and infrastructure that let the CEO operate with the highest leverage
Act as an extension of the CEO with internal and external stakeholders: assess all incoming inquiries, determine priority and proper course of action, and route or handle accordingly
Serve as the primary point of contact for the CEO’s direct reports; work in close partnership with the EA to ensure the CEO’s calendar is tightly aligned with company priorities
Stand in for the CEO in selected meetings, challenge ideas, offer perspective, and drive follow-through on action items
Manage the CEO’s external brand and reputation, including how they show up with investors, customers, and the broader ecosystem
Operating Rhythm & Planning
Build and run the cadence for leadership meetings, board meetings, and leadership offsites - including structuring and helping deliver company-wide communications
Drive quarterly planning cycles, OKRs, leadership reviews, and major business updates
Own the company operating dashboard: define the metrics, instrument them, track them weekly, and flag what’s slipping before anyone has to ask. Nobody should know the state of the business better than you
Design meetings so they’re decisive, not just informative - sharper agendas, cleaner decisions, ruthless follow-through
Cross-Functional Execution
Lead strategic initiatives end-to-end that span Eng, GTM, and Ops - especially work that doesn’t neatly fit within the org chart or falls between departments. From “here’s a messy problem” to “it’s done, here’s the result”
Proactively track high-priority initiatives, surface blockers and dependencies early, and follow up with owners when goals aren’t being met - with actionable recommendations, not just status updates
Promote team integration, cross-functional communication, and collaboration across the organization
Board, Investors & Stakeholder Management
Own board cadence: deck production, narrative, data room, and all prep that makes every board interaction count
Support fundraising - modeling, materials, diligence coordination
Build and maintain a process to track and nurture key relationships across investors, customers, and strategic partners
Synthesize business performance, risks, and open decisions into crisp communications for external audiences
Strategic Advisory
Serve as a genuine thought partner to the CEO: challenge assumptions, offer a different perspective, and help think through high-impact decisions with analysis, options, and clear recommendations
Live in the future - maintain focus on long-term planning and strategic priorities even as the day-to-day demands attention
3–7 years of demonstrated slope in BizOps, strategy, or operator roles at high-velocity companies - frontier AI labs, top-tier startups, or the consulting/banking-to-operator path. We index on what you owned and the delta you created, not your résumé
AI-native. You’ve shipped or operated close to LLM products and understand eval and inference economics well enough to be dangerous. You don’t need it explained to you
Exceptional writer and thinker. Muddy writing is muddy thinking - we’ll test for it
Superb judgment with confidential information, competing priorities, and executive-level relationships - internally and externally
Proven track record leading complex, multi-stakeholder initiatives from ambiguous start to clean finish
High floor under pressure. You hold the line when things are on fire
Low ego, high ownership - you don’t need credit, you need things to get done
Day 30: You’ve absorbed the operating cadence, mapped where the gaps are across every function, taken at least two recurring time-sinks off the CEO’s plate, and established yourself as the go-to for CEO office matters
Day 60: The company dashboard is live and you’re running the weekly metrics review. Board prep and at least one cross-functional initiative are yours end-to-end. People come to you, not the CEO, for status
Day 90: Planning cycles are tighter. Leadership meetings are more decisive. Strategic initiatives stay moving across team boundaries. The CEO has visibly more leverage - measurably more time on product, customers, and recruiting
A short, intense process - founder screen, a deep-dive case study using a real giga.ai problem, reference calls, and a paid trial day on-site. We won’t ask about your salary history. We will ask what you expect to earn and what you want to build.
Catered lunch daily + dinner stipend
$500/month commuter + wellness benefit (gym, fitness classes, mental health)
Medical, dental, and vision coverage
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
Our Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.
Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings
Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle
Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations
Inspire a culture of teamwork, leading with value and achieving desired customers outcomes
Develop trust-based relationships with customers and partners to ensure Giga’s long-term success
Encourage learning and ongoing understanding of technical product details and our future product roadmap
Shape the direction of the GTM strategy and execution for your region
Establish a revenue growth and investment plan in the first 90 days
Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business
Report on revenue forecast and strategic GTM initiatives
Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry
History of exceeding sales quotas in similar high-growth technology companies
Ability to engage with, recruit and hire sales talent in the market
Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality
Experience of value-based sales with both the business and IT stakeholders including C-suite
Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales
Knowledge of the partner ecosystem to help grow Enterprise strategic territories
Success implementing strategies for consumption and commitment-based sales revenue models
Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nOur Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.\n\n\n\n\nWHAT YOU’LL DO\n\n - Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings\n\n - Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle\n\n - Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations\n\n - Inspire a culture of teamwork, leading with value and achieving desired customers outcomes\n\n - Develop trust-based relationships with customers and partners to ensure Giga’s long-term success\n\n - Encourage learning and ongoing understanding of technical product details and our future product roadmap\n\n - Shape the direction of the GTM strategy and execution for your region\n\n - Establish a revenue growth and investment plan in the first 90 days\n\n - Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business\n\n - Report on revenue forecast and strategic GTM initiatives\n\n\n\n\nWHO YOU ARE\n\n - Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry\n\n - History of exceeding sales quotas in similar high-growth technology companies\n\n - Ability to engage with, recruit and hire sales talent in the market\n\n - Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality\n\n - Experience of value-based sales with both the business and IT stakeholders including C-suite\n\n - Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales\n\n - Knowledge of the partner ecosystem to help grow Enterprise strategic territories\n\n - Success implementing strategies for consumption and commitment-based sales revenue models\n\n - Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team\n\n\n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.\n\n\n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"6718ea87-8c8f-474c-bbfb-462de9ae8aec","title":"Regional Vice President of Sales","department":"Sales","team":"Sales","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-01-15T19:06:57.124+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/6718ea87-8c8f-474c-bbfb-462de9ae8aec","applyUrl":"https://jobs.ashbyhq.com/GigaML/6718ea87-8c8f-474c-bbfb-462de9ae8aec/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
Our Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.
Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings
Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle
Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations
Inspire a culture of teamwork, leading with value and achieving desired customers outcomes
Develop trust-based relationships with customers and partners to ensure Giga’s long-term success
Encourage learning and ongoing understanding of technical product details and our future product roadmap
Shape the direction of the GTM strategy and execution for your region
Establish a revenue growth and investment plan in the first 90 days
Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business
Report on revenue forecast and strategic GTM initiatives
Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry
History of exceeding sales quotas in similar high-growth technology companies
Ability to engage with, recruit and hire sales talent in the market
Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality
Experience of value-based sales with both the business and IT stakeholders including C-suite
Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales
Knowledge of the partner ecosystem to help grow Enterprise strategic territories
Success implementing strategies for consumption and commitment-based sales revenue models
Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nOur Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.\n\n\n\n\nWHAT YOU’LL DO\n\n - Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings\n\n - Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle\n\n - Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations\n\n - Inspire a culture of teamwork, leading with value and achieving desired customers outcomes\n\n - Develop trust-based relationships with customers and partners to ensure Giga’s long-term success\n\n - Encourage learning and ongoing understanding of technical product details and our future product roadmap\n\n - Shape the direction of the GTM strategy and execution for your region\n\n - Establish a revenue growth and investment plan in the first 90 days\n\n - Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business\n\n - Report on revenue forecast and strategic GTM initiatives\n\n\n\n\nWHO YOU ARE\n\n - Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry\n\n - History of exceeding sales quotas in similar high-growth technology companies\n\n - Ability to engage with, recruit and hire sales talent in the market\n\n - Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality\n\n - Experience of value-based sales with both the business and IT stakeholders including C-suite\n\n - Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales\n\n - Knowledge of the partner ecosystem to help grow Enterprise strategic territories\n\n - Success implementing strategies for consumption and commitment-based sales revenue models\n\n - Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team\n\n\n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.\n\n\n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"842447b9-5607-4372-aa98-15962191421b","title":"Regional Vice President of Sales","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Chicago","secondaryLocations":[],"publishedAt":"2026-01-15T19:06:54.754+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Illinois","addressCountry":"United States","addressLocality":"Chicago"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/842447b9-5607-4372-aa98-15962191421b","applyUrl":"https://jobs.ashbyhq.com/GigaML/842447b9-5607-4372-aa98-15962191421b/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
Our Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.
Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings
Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle
Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations
Inspire a culture of teamwork, leading with value and achieving desired customers outcomes
Develop trust-based relationships with customers and partners to ensure Giga’s long-term success
Encourage learning and ongoing understanding of technical product details and our future product roadmap
Shape the direction of the GTM strategy and execution for your region
Establish a revenue growth and investment plan in the first 90 days
Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business
Report on revenue forecast and strategic GTM initiatives
Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry
History of exceeding sales quotas in similar high-growth technology companies
Ability to engage with, recruit and hire sales talent in the market
Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality
Experience of value-based sales with both the business and IT stakeholders including C-suite
Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales
Knowledge of the partner ecosystem to help grow Enterprise strategic territories
Success implementing strategies for consumption and commitment-based sales revenue models
Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nOur Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.\n\n\n\n\nWHAT YOU’LL DO\n\n - Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings\n\n - Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle\n\n - Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations\n\n - Inspire a culture of teamwork, leading with value and achieving desired customers outcomes\n\n - Develop trust-based relationships with customers and partners to ensure Giga’s long-term success\n\n - Encourage learning and ongoing understanding of technical product details and our future product roadmap\n\n - Shape the direction of the GTM strategy and execution for your region\n\n - Establish a revenue growth and investment plan in the first 90 days\n\n - Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business\n\n - Report on revenue forecast and strategic GTM initiatives\n\n\n\n\nWHO YOU ARE\n\n - Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry\n\n - History of exceeding sales quotas in similar high-growth technology companies\n\n - Ability to engage with, recruit and hire sales talent in the market\n\n - Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality\n\n - Experience of value-based sales with both the business and IT stakeholders including C-suite\n\n - Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales\n\n - Knowledge of the partner ecosystem to help grow Enterprise strategic territories\n\n - Success implementing strategies for consumption and commitment-based sales revenue models\n\n - Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team\n\n\n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.\n\n\n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"c5780770-b6de-4c72-ab4c-b25c2cf8c499","title":"Regional Vice President of Sales","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Seattle","secondaryLocations":[],"publishedAt":"2026-01-15T19:06:44.547+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Washington","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/c5780770-b6de-4c72-ab4c-b25c2cf8c499","applyUrl":"https://jobs.ashbyhq.com/GigaML/c5780770-b6de-4c72-ab4c-b25c2cf8c499/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
Our Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.
Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings
Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle
Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations
Inspire a culture of teamwork, leading with value and achieving desired customers outcomes
Develop trust-based relationships with customers and partners to ensure Giga’s long-term success
Encourage learning and ongoing understanding of technical product details and our future product roadmap
Shape the direction of the GTM strategy and execution for your region
Establish a revenue growth and investment plan in the first 90 days
Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business
Report on revenue forecast and strategic GTM initiatives
Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry
History of exceeding sales quotas in similar high-growth technology companies
Ability to engage with, recruit and hire sales talent in the market
Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality
Experience of value-based sales with both the business and IT stakeholders including C-suite
Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales
Knowledge of the partner ecosystem to help grow Enterprise strategic territories
Success implementing strategies for consumption and commitment-based sales revenue models
Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nOur Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.\n\n\n\n\nWHAT YOU’LL DO\n\n - Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings\n\n - Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle\n\n - Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations\n\n - Inspire a culture of teamwork, leading with value and achieving desired customers outcomes\n\n - Develop trust-based relationships with customers and partners to ensure Giga’s long-term success\n\n - Encourage learning and ongoing understanding of technical product details and our future product roadmap\n\n - Shape the direction of the GTM strategy and execution for your region\n\n - Establish a revenue growth and investment plan in the first 90 days\n\n - Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business\n\n - Report on revenue forecast and strategic GTM initiatives\n\n\n\n\nWHO YOU ARE\n\n - Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry\n\n - History of exceeding sales quotas in similar high-growth technology companies\n\n - Ability to engage with, recruit and hire sales talent in the market\n\n - Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality\n\n - Experience of value-based sales with both the business and IT stakeholders including C-suite\n\n - Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales\n\n - Knowledge of the partner ecosystem to help grow Enterprise strategic territories\n\n - Success implementing strategies for consumption and commitment-based sales revenue models\n\n - Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team\n\n\n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.\n\n\n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"bb83a273-86d6-44d3-8285-262b8d2df5e0","title":"Regional Vice President of Sales","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Atlanta","secondaryLocations":[],"publishedAt":"2026-01-15T19:06:46.654+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Georgia","addressCountry":"United States","addressLocality":"Atlanta"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/bb83a273-86d6-44d3-8285-262b8d2df5e0","applyUrl":"https://jobs.ashbyhq.com/GigaML/bb83a273-86d6-44d3-8285-262b8d2df5e0/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
Our Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.
Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings
Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle
Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations
Inspire a culture of teamwork, leading with value and achieving desired customers outcomes
Develop trust-based relationships with customers and partners to ensure Giga’s long-term success
Encourage learning and ongoing understanding of technical product details and our future product roadmap
Shape the direction of the GTM strategy and execution for your region
Establish a revenue growth and investment plan in the first 90 days
Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business
Report on revenue forecast and strategic GTM initiatives
Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry
History of exceeding sales quotas in similar high-growth technology companies
Ability to engage with, recruit and hire sales talent in the market
Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality
Experience of value-based sales with both the business and IT stakeholders including C-suite
Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales
Knowledge of the partner ecosystem to help grow Enterprise strategic territories
Success implementing strategies for consumption and commitment-based sales revenue models
Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nOur Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.\n\n\n\n\nWHAT YOU’LL DO\n\n - Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings\n\n - Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle\n\n - Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations\n\n - Inspire a culture of teamwork, leading with value and achieving desired customers outcomes\n\n - Develop trust-based relationships with customers and partners to ensure Giga’s long-term success\n\n - Encourage learning and ongoing understanding of technical product details and our future product roadmap\n\n - Shape the direction of the GTM strategy and execution for your region\n\n - Establish a revenue growth and investment plan in the first 90 days\n\n - Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business\n\n - Report on revenue forecast and strategic GTM initiatives\n\n\n\n\nWHO YOU ARE\n\n - Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry\n\n - History of exceeding sales quotas in similar high-growth technology companies\n\n - Ability to engage with, recruit and hire sales talent in the market\n\n - Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality\n\n - Experience of value-based sales with both the business and IT stakeholders including C-suite\n\n - Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales\n\n - Knowledge of the partner ecosystem to help grow Enterprise strategic territories\n\n - Success implementing strategies for consumption and commitment-based sales revenue models\n\n - Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team\n\n\n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.\n\n\n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"779c96cc-b7d6-40e6-a21c-1ca55231c0a1","title":"Regional Vice President of Sales","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Boston","secondaryLocations":[],"publishedAt":"2026-01-15T19:06:49.232+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Massachusetts","addressCountry":"United States","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/779c96cc-b7d6-40e6-a21c-1ca55231c0a1","applyUrl":"https://jobs.ashbyhq.com/GigaML/779c96cc-b7d6-40e6-a21c-1ca55231c0a1/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
Our Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.
Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings
Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle
Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations
Inspire a culture of teamwork, leading with value and achieving desired customers outcomes
Develop trust-based relationships with customers and partners to ensure Giga’s long-term success
Encourage learning and ongoing understanding of technical product details and our future product roadmap
Shape the direction of the GTM strategy and execution for your region
Establish a revenue growth and investment plan in the first 90 days
Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business
Report on revenue forecast and strategic GTM initiatives
Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry
History of exceeding sales quotas in similar high-growth technology companies
Ability to engage with, recruit and hire sales talent in the market
Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality
Experience of value-based sales with both the business and IT stakeholders including C-suite
Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales
Knowledge of the partner ecosystem to help grow Enterprise strategic territories
Success implementing strategies for consumption and commitment-based sales revenue models
Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nOur Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.\n\n\n\n\nWHAT YOU’LL DO\n\n - Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings\n\n - Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle\n\n - Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations\n\n - Inspire a culture of teamwork, leading with value and achieving desired customers outcomes\n\n - Develop trust-based relationships with customers and partners to ensure Giga’s long-term success\n\n - Encourage learning and ongoing understanding of technical product details and our future product roadmap\n\n - Shape the direction of the GTM strategy and execution for your region\n\n - Establish a revenue growth and investment plan in the first 90 days\n\n - Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business\n\n - Report on revenue forecast and strategic GTM initiatives\n\n\n\n\nWHO YOU ARE\n\n - Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry\n\n - History of exceeding sales quotas in similar high-growth technology companies\n\n - Ability to engage with, recruit and hire sales talent in the market\n\n - Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality\n\n - Experience of value-based sales with both the business and IT stakeholders including C-suite\n\n - Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales\n\n - Knowledge of the partner ecosystem to help grow Enterprise strategic territories\n\n - Success implementing strategies for consumption and commitment-based sales revenue models\n\n - Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team\n\n\n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.\n\n\n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"37f7fa3b-aab1-4420-bb54-2d9b5d02f5e6","title":"Regional Vice President of Sales","department":"Sales","team":"Sales","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-01-15T19:06:42.395+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/37f7fa3b-aab1-4420-bb54-2d9b5d02f5e6","applyUrl":"https://jobs.ashbyhq.com/GigaML/37f7fa3b-aab1-4420-bb54-2d9b5d02f5e6/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
Our Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.
Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings
Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle
Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations
Inspire a culture of teamwork, leading with value and achieving desired customers outcomes
Develop trust-based relationships with customers and partners to ensure Giga’s long-term success
Encourage learning and ongoing understanding of technical product details and our future product roadmap
Shape the direction of the GTM strategy and execution for your region
Establish a revenue growth and investment plan in the first 90 days
Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business
Report on revenue forecast and strategic GTM initiatives
Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry
History of exceeding sales quotas in similar high-growth technology companies
Ability to engage with, recruit and hire sales talent in the market
Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality
Experience of value-based sales with both the business and IT stakeholders including C-suite
Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales
Knowledge of the partner ecosystem to help grow Enterprise strategic territories
Success implementing strategies for consumption and commitment-based sales revenue models
Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nOur Regional Vice President of Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Directors who are responsible for driving new business through the full sales cycle.\n\n\n\n\nWHAT YOU’LL DO\n\n - Manage, hire, train and ramp a team of Enterprise Sales Directors responsible for new and expansion bookings\n\n - Develop and manage Enterprise Sales Directors on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle\n\n - Coach Enterprise Sales Directors through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations\n\n - Inspire a culture of teamwork, leading with value and achieving desired customers outcomes\n\n - Develop trust-based relationships with customers and partners to ensure Giga’s long-term success\n\n - Encourage learning and ongoing understanding of technical product details and our future product roadmap\n\n - Shape the direction of the GTM strategy and execution for your region\n\n - Establish a revenue growth and investment plan in the first 90 days\n\n - Deliver our strategic growth plans, in collaboration with the other function leaders, ensure forecast accuracy and a predictable, high-growth business\n\n - Report on revenue forecast and strategic GTM initiatives\n\n\n\n\nWHO YOU ARE\n\n - Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the CX, AI, Cloud, or SaaS Sales Industry\n\n - History of exceeding sales quotas in similar high-growth technology companies\n\n - Ability to engage with, recruit and hire sales talent in the market\n\n - Focus and emphasis on methodology-based sales coaching, MEDDPICC and a Challenger mentality\n\n - Experience of value-based sales with both the business and IT stakeholders including C-suite\n\n - Experience in leadership roles focused on managing sales organizations to influence, develop, and achieve objectives within CX, AI, Cloud, or SaaS sales\n\n - Knowledge of the partner ecosystem to help grow Enterprise strategic territories\n\n - Success implementing strategies for consumption and commitment-based sales revenue models\n\n - Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team\n\n\n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in financial services, telecom, travel, hospitality, logistics, or retail sectors.\n\n\n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"ea4abfde-77d8-4a80-878b-c5132163c7f0","title":"Forward Deployed Engineer I/II","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-06-12T18:26:52.564+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/ea4abfde-77d8-4a80-878b-c5132163c7f0","applyUrl":"https://jobs.ashbyhq.com/GigaML/ea4abfde-77d8-4a80-878b-c5132163c7f0/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
We're seeking an Agent Engineer to join our San Francisco team. You'll serve as a technical interface between Giga and our customers, building and deploying sophisticated solutions.
Assisting customer engagements from start to end: run discovery calls & demos, build/maintain world class agents, participate in customer calls, and serve as the primary PoC in a fast-paced environment.
Own the full agent development life cycle: build and prototype quickly, set up CI/CD, monitor live usage, iterate to targets, debug live issues, communicate with customers, and document best practices to speed up future projects.
Close the feedback loop with product & platform: capture unmet needs, prototype new features, contribute directly to the codebase, and collaborate with core teams to strengthen the platform for all customers.
Know the basics: Understanding of React, Python, tool calls, APIs, etc.
Interpersonal Acumen: Able to solve problems in a people-centric manner and communicate effectively, with experience/interest in customer-facing roles.
Entrepreneurial: Preference for candidates with aspirations who want to be founders or leaders; ability to context switch constantly and rapidly; high bar for quality work.
Gritty: Capable of working long productive hours, customer focused, very high attention to detail, and obsession to deliver high-quality work.
Coachable: Be able to take in feedback and adapt at a quick pace.
Experience: 1+ years of experience; computer science, analytics, or consultant background strongly preferred.
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.\n\nIndustry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.\n\nWhile we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.\n\nIf being part of that resonates with you, we'd love to hear from you!\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\n\nMORE ABOUT THE ROLE\n\nWe're seeking an Agent Engineer to join our San Francisco team. You'll serve as a technical interface between Giga and our customers, building and deploying sophisticated solutions.\n\n\n\nWHAT YOU’LL DO:\n\n - Assisting customer engagements from start to end: run discovery calls & demos, build/maintain world class agents, participate in customer calls, and serve as the primary PoC in a fast-paced environment.\n\n - Own the full agent development life cycle: build and prototype quickly, set up CI/CD, monitor live usage, iterate to targets, debug live issues, communicate with customers, and document best practices to speed up future projects.\n\n - Close the feedback loop with product & platform: capture unmet needs, prototype new features, contribute directly to the codebase, and collaborate with core teams to strengthen the platform for all customers.\n\n\n\nWHO YOU ARE / MUST-HAVES:\n\n - Know the basics: Understanding of React, Python, tool calls, APIs, etc.\n\n - Interpersonal Acumen: Able to solve problems in a people-centric manner and communicate effectively, with experience/interest in customer-facing roles.\n\n - Entrepreneurial: Preference for candidates with aspirations who want to be founders or leaders; ability to context switch constantly and rapidly; high bar for quality work.\n\n - Gritty: Capable of working long productive hours, customer focused, very high attention to detail, and obsession to deliver high-quality work.\n\n - Coachable: Be able to take in feedback and adapt at a quick pace.\n\n - Experience: 1+ years of experience; computer science, analytics, or consultant background strongly preferred.\n\n \n\n\nPERKS & BENEFITS\n\n - Competitive base + bonus + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Medical, dental, and vision coverage\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"8adaaa03-6e33-4906-8ca3-6227abbee8bd","title":"Staff Backend Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-02-14T05:13:52.091+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/8adaaa03-6e33-4906-8ca3-6227abbee8bd","applyUrl":"https://jobs.ashbyhq.com/GigaML/8adaaa03-6e33-4906-8ca3-6227abbee8bd/application","descriptionHtml":"Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We're looking for a staff engineer to help shape the technical direction of our backend systems. You'll lead complex projects, make architectural decisions that affect the whole platform, and raise the bar for engineering quality across the team.
This is a role for someone who wants to build, not just advise. You'll write code, own systems, and ship, but you'll also be expected to think beyond your immediate work to identify what the team should be building next and how we should build it.
You'll drive technical initiatives across the company. Some examples:
System architecture: Designing how our agent infrastructure should evolve as we scale, making tradeoffs between speed, reliability, and complexity
Hard technical problems: Owning the most ambiguous, highest-stakes projects where getting it wrong would hurt the business
Technical strategy: Identifying gaps in our systems before they become problems and building the case for addressing them
Engineering quality: Setting standards for code review, system design, and operational excellence through your own work
At the staff level, you'll work across team boundaries and be responsible for outcomes beyond your individual output. You'll mentor other engineers and help them grow, but through collaboration on real work rather than formal management.
Backend: Python (Django/FastAPI), TypeScript (Node.js)
Infrastructure: AWS, Modal, Kubernetes, Postgres
Frontend: TypeScript, Next.js (you'll interact with this when needed)
Have 7+ years of backend engineering experience, with a track record of leading complex projects
Have opinions about how systems should be built, and can articulate the tradeoffs behind those opinions
Can take a vague problem and turn it into a clear technical approach without much guidance
Write excellent code and hold others to a high standard without being a bottleneck
Are energized by hard problems and comfortable with uncertainty
Want to be hands-on at a company where staff engineers ship code, not just review it
Have built systems that scaled and understand what breaks at each order of magnitude
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nTHE ROLE\n\nWe're looking for a staff engineer to help shape the technical direction of our backend systems. You'll lead complex projects, make architectural decisions that affect the whole platform, and raise the bar for engineering quality across the team.\n\nThis is a role for someone who wants to build, not just advise. You'll write code, own systems, and ship, but you'll also be expected to think beyond your immediate work to identify what the team should be building next and how we should build it.\n\n\n\n\nWHAT YOU'LL WORK ON\n\nYou'll drive technical initiatives across the company. Some examples:\n\n - System architecture: Designing how our agent infrastructure should evolve as we scale, making tradeoffs between speed, reliability, and complexity\n\n - Hard technical problems: Owning the most ambiguous, highest-stakes projects where getting it wrong would hurt the business\n\n - Technical strategy: Identifying gaps in our systems before they become problems and building the case for addressing them\n\n - Engineering quality: Setting standards for code review, system design, and operational excellence through your own work\n\nAt the staff level, you'll work across team boundaries and be responsible for outcomes beyond your individual output. You'll mentor other engineers and help them grow, but through collaboration on real work rather than formal management.\n\n\n\n\nTECH STACK\n\n - Backend: Python (Django/FastAPI), TypeScript (Node.js)\n\n - Infrastructure: AWS, Modal, Kubernetes, Postgres\n\n - Frontend: TypeScript, Next.js (you'll interact with this when needed)\n\n\n\n\nYOU MIGHT BE A FIT IF YOU\n\n - Have 7+ years of backend engineering experience, with a track record of leading complex projects\n\n - Have opinions about how systems should be built, and can articulate the tradeoffs behind those opinions\n\n - Can take a vague problem and turn it into a clear technical approach without much guidance\n\n - Write excellent code and hold others to a high standard without being a bottleneck\n\n - Are energized by hard problems and comfortable with uncertainty\n\n - Want to be hands-on at a company where staff engineers ship code, not just review it\n\n - Have built systems that scaled and understand what breaks at each order of magnitude\n \n \n\n\nPERKS & BENEFITS\n\n - Competitive base + bonus + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Medical, dental, and vision coverage\n \n \n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"3a51d733-f7cb-41b8-a4df-12593b4875c7","title":"Enterprise Sales Director ","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-02-03T21:07:32.067+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/3a51d733-f7cb-41b8-a4df-12593b4875c7","applyUrl":"https://jobs.ashbyhq.com/GigaML/3a51d733-f7cb-41b8-a4df-12593b4875c7/application","descriptionHtml":"This role is on-site in San Francisco in the Dogpatch neighborhood.
Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business.
You’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands.
Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams.
Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.
Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close.
Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business.
Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions.
Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities.
Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals.
Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships.
Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written.
Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes.
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors.
Early GTM or founding sales experience at a fast-growing startup.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"This role is on-site in San Francisco in the Dogpatch neighborhood.\n\nGiga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nWe’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business.\n\nYou’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams.\n\n - Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.\n\n - Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close.\n\n - Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business.\n\n - Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions.\n\n - Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities.\n \n \n\n\nWHO YOU ARE\n\n - Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals.\n\n - Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships.\n\n - Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written.\n\n - Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes.\n \n \n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors.\n\n - Early GTM or founding sales experience at a fast-growing startup.\n \n \n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"b54acc2a-9b5c-46ab-ac43-141f216950b6","title":"Enterprise Sales Director","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Dallas","secondaryLocations":[],"publishedAt":"2026-02-05T17:13:40.171+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"United States","addressLocality":"Dallas"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/b54acc2a-9b5c-46ab-ac43-141f216950b6","applyUrl":"https://jobs.ashbyhq.com/GigaML/b54acc2a-9b5c-46ab-ac43-141f216950b6/application","descriptionHtml":"Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business.
You’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands.
Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams.
Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.
Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close.
Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business.
Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions.
Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities.
Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals.
Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships.
Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written.
Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes.
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors.
Early GTM or founding sales experience at a fast-growing startup.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nWe’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business.\n\nYou’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams.\n\n - Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.\n\n - Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close.\n\n - Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business.\n\n - Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions.\n\n - Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities.\n \n \n\n\nWHO YOU ARE\n\n - Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals.\n\n - Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships.\n\n - Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written.\n\n - Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes.\n \n \n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors.\n\n - Early GTM or founding sales experience at a fast-growing startup.\n \n \n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"57794a51-5d19-44b7-8035-f049cb500e82","title":"Enterprise Sales Director ","department":"Sales","team":"Sales","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-02-03T21:07:46.131+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/57794a51-5d19-44b7-8035-f049cb500e82","applyUrl":"https://jobs.ashbyhq.com/GigaML/57794a51-5d19-44b7-8035-f049cb500e82/application","descriptionHtml":"Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business.
You’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands.
Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams.
Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.
Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close.
Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business.
Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions.
Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities.
Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals.
Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships.
Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written.
Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes.
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors.
Early GTM or founding sales experience at a fast-growing startup.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nWe’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business.\n\nYou’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams.\n\n - Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.\n\n - Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close.\n\n - Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business.\n\n - Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions.\n\n - Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities.\n \n \n\n\nWHO YOU ARE\n\n - Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals.\n\n - Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships.\n\n - Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written.\n\n - Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes.\n \n \n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors.\n\n - Early GTM or founding sales experience at a fast-growing startup.\n \n \n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"51e4ddff-e191-4103-b10b-f427b5e17149","title":"Enterprise Sales Director","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Chicago","secondaryLocations":[],"publishedAt":"2026-02-03T21:07:48.561+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Illinois","addressCountry":"United States","addressLocality":"Chicago"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/51e4ddff-e191-4103-b10b-f427b5e17149","applyUrl":"https://jobs.ashbyhq.com/GigaML/51e4ddff-e191-4103-b10b-f427b5e17149/application","descriptionHtml":"Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business.
You’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands.
Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams.
Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.
Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close.
Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business.
Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions.
Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities.
Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals.
Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships.
Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written.
Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes.
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors.
Early GTM or founding sales experience at a fast-growing startup.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nWe’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business.\n\nYou’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams.\n\n - Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.\n\n - Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close.\n\n - Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business.\n\n - Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions.\n\n - Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities.\n \n \n\n\nWHO YOU ARE\n\n - Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals.\n\n - Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships.\n\n - Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written.\n\n - Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes.\n \n \n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors.\n\n - Early GTM or founding sales experience at a fast-growing startup.\n \n \n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"cd4b9f9f-2110-439a-8cd4-07b58229702b","title":"Enterprise Sales Director","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Atlanta","secondaryLocations":[],"publishedAt":"2026-02-03T21:07:50.773+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Georgia","addressCountry":"United States","addressLocality":"Atlanta"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/cd4b9f9f-2110-439a-8cd4-07b58229702b","applyUrl":"https://jobs.ashbyhq.com/GigaML/cd4b9f9f-2110-439a-8cd4-07b58229702b/application","descriptionHtml":"Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business.
You’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands.
Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams.
Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.
Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close.
Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business.
Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions.
Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities.
Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals.
Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships.
Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written.
Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes.
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors.
Early GTM or founding sales experience at a fast-growing startup.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nWe’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business.\n\nYou’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams.\n\n - Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.\n\n - Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close.\n\n - Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business.\n\n - Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions.\n\n - Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities.\n \n \n\n\nWHO YOU ARE\n\n - Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals.\n\n - Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships.\n\n - Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written.\n\n - Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes.\n \n \n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors.\n\n - Early GTM or founding sales experience at a fast-growing startup.\n \n \n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"22b98514-cb06-4088-9553-9c9039434b9c","title":"Enterprise Sales Director","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Seattle","secondaryLocations":[],"publishedAt":"2026-02-03T21:07:38.743+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Washington","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/22b98514-cb06-4088-9553-9c9039434b9c","applyUrl":"https://jobs.ashbyhq.com/GigaML/22b98514-cb06-4088-9553-9c9039434b9c/application","descriptionHtml":"Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business.
You’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands.
Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams.
Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.
Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close.
Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business.
Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions.
Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities.
Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals.
Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships.
Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written.
Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes.
Experience selling AI, automation, or CX transformation solutions.
Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors.
Early GTM or founding sales experience at a fast-growing startup.
Competitive base + commission + equity
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
At Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.
If you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nABOUT THE ROLE\n\nWe’re looking for a Sales Director to own and expand relationships with Giga’s largest and most important enterprise accounts. You’ll drive complex, multi-stakeholder sales cycles across Fortune 1000 organizations — leading with insight, partnership, and a deep understanding of the customer’s business.\n\nYou’ll collaborate directly with Giga’s leadership, product, and engineering teams to shape custom solutions and unlock expansion opportunities within existing accounts and large-scale pilots. This is a foundational, high-impact role for someone eager to drive transformational change inside the world’s biggest brands.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own strategic relationships: Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams.\n\n - Drive growth across key logos: Lead expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.\n\n - Lead complex deal cycles: Manage enterprise negotiations, coordinate technical validation, and align stakeholders from first meeting through close.\n\n - Develop account strategy: Build and execute tailored account plans to deepen engagement and expand into new lines of business.\n\n - Collaborate cross-functionally: Partner with founders, engineering, and deployment teams to deliver customized, high-value solutions.\n\n - Influence Giga’s roadmap: Bring customer insights directly into our product and strategy discussions to shape future capabilities.\n \n \n\n\nWHO YOU ARE\n\n - Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals.\n\n - Trusted partner: Skilled at navigating large, complex organizations and building executive-level relationships.\n\n - Builder mindset: Thrives in early-stage, fast-paced environments where process and playbooks are still being written.\n\n - Collaborative communicator: Clear, thoughtful, and able to align internal and external teams around shared outcomes.\n \n \n\n\nNICE TO HAVE\n\n - Experience selling AI, automation, or CX transformation solutions.\n\n - Familiarity with large-scale deployments in telecom, logistics, or e-commerce sectors.\n\n - Early GTM or founding sales experience at a fast-growing startup.\n \n \n\n\nCOMPENSATION & BENEFITS\n\n - Competitive base + commission + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\n\nWHY GIGA\n\nAt Giga, you’ll sell one of the most advanced enterprise AI platforms on the market — to the world’s most recognized consumer brands. You’ll be joining a team that moves fast, builds fearlessly, and values people who take ownership and drive impact.\n\nIf you’re motivated by closing transformative deals and partnering with global enterprises to redefine how they serve their customers, this is your opportunity to make it happen.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"824ffdd6-91d4-4377-a29a-d3e320c7b054","title":"Senior Backend Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-02-20T17:00:28.666+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/824ffdd6-91d4-4377-a29a-d3e320c7b054","applyUrl":"https://jobs.ashbyhq.com/GigaML/824ffdd6-91d4-4377-a29a-d3e320c7b054/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
We're looking for backend engineers to build the infrastructure and systems that power our AI agents. You'll work across the stack, from data pipelines and analytics to real-time agent systems, shipping features that directly impact how our customers operate.
This isn't a role where you'll be handed a spec and asked to execute. You'll own problems end-to-end: figuring out the right approach, building it, and iterating based on what you learn.
A few examples from our current roadmap:
Analytics rewrite: Migrating our analytics service to ClickHouse and rebuilding it to scale through our next 10x of growth
Hallucination detection: Improving our detection systems with the goal of driving hallucination rates toward zero
Browser use agent: Scaling, stabilizing, and adding features and accuracy to our browser use agent in lieu of formal customer APIs
As a senior engineer, you'll be expected to make sound technical decisions, ship reliably, and help set the bar for code quality and system design. You'll have significant autonomy and influence over what gets built and how.
Backend: Python (Django/FastAPI), TypeScript (Node.js)
Infrastructure: AWS, Modal, Kubernetes, Postgres
Frontend: TypeScript, Next.js (you'll interact with this, but it's not the focus)
Have 4+ years building backend systems, ideally at companies where reliability and scale mattered
Are comfortable with ambiguity: you can take a loosely-defined problem and figure out what to build
You'll jump into unfamiliar parts of the codebase when that's what the problem requires
Write clean code and care about getting the details right, but also know when to ship
Want to work on hard problems with a small team where your work has obvious impact
Are excited about AI agents and the infrastructure challenges that come with running them in production
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.\n\nIndustry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.\n\nWhile we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.\n\nIf being part of that resonates with you, we'd love to hear from you!\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\n\n\n\nTHE ROLE\n\nWe're looking for backend engineers to build the infrastructure and systems that power our AI agents. You'll work across the stack, from data pipelines and analytics to real-time agent systems, shipping features that directly impact how our customers operate.\n\nThis isn't a role where you'll be handed a spec and asked to execute. You'll own problems end-to-end: figuring out the right approach, building it, and iterating based on what you learn.\n\n\n\n\nWHAT YOU'LL WORK ON\n\nA few examples from our current roadmap:\n\n - Analytics rewrite: Migrating our analytics service to ClickHouse and rebuilding it to scale through our next 10x of growth\n\n - Hallucination detection: Improving our detection systems with the goal of driving hallucination rates toward zero\n\n - Browser use agent: Scaling, stabilizing, and adding features and accuracy to our browser use agent in lieu of formal customer APIs\n\nAs a senior engineer, you'll be expected to make sound technical decisions, ship reliably, and help set the bar for code quality and system design. You'll have significant autonomy and influence over what gets built and how.\n\n\n\n\nTECH STACK\n\n - Backend: Python (Django/FastAPI), TypeScript (Node.js)\n\n - Infrastructure: AWS, Modal, Kubernetes, Postgres\n\n - Frontend: TypeScript, Next.js (you'll interact with this, but it's not the focus)\n\n\n\n\nYOU MIGHT BE A FIT IF YOU\n\n - Have 4+ years building backend systems, ideally at companies where reliability and scale mattered\n\n - Are comfortable with ambiguity: you can take a loosely-defined problem and figure out what to build\n\n - You'll jump into unfamiliar parts of the codebase when that's what the problem requires\n\n - Write clean code and care about getting the details right, but also know when to ship\n\n - Want to work on hard problems with a small team where your work has obvious impact\n\n - Are excited about AI agents and the infrastructure challenges that come with running them in production\n\n\n\n\nPERKS & BENEFITS\n\n - Competitive base + bonus + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Medical, dental, and vision coverage\n\n\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.\n\n"},{"id":"ba9b543d-e85c-4bd1-978b-f838d7a4062f","title":"Software Engineer I / II","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-02-20T21:17:07.397+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/ba9b543d-e85c-4bd1-978b-f838d7a4062f","applyUrl":"https://jobs.ashbyhq.com/GigaML/ba9b543d-e85c-4bd1-978b-f838d7a4062f/application","descriptionHtml":"Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We're looking for software engineers to help build the systems that power our AI agents. You'll work across the backend, from data pipelines and integrations to agent infrastructure, shipping features alongside experienced engineers who will help you grow.
This is a role where you'll contribute to real problems from day one. We expect you to ramp up quickly, take ownership of your work, and operate with increasing independence as you learn the codebase.
You'll contribute to projects across our stack. Some examples:
Atlas: Building features for our AI assistant: charts and alerts in Slack, natural language queries, and expanding Atlas to manage platform resources
Activity Stream: Log visualization with filters, timestamps, and frequency charts to give visibility into agent behavior
Dynamic knowledge: Adding time-based knowledge (like ongoing incidents) that auto-updates from sources like status pages
Agent memory: Conversation awareness and recent interaction lookups so agents remember context across sessions
As an early-career engineer, you'll be paired with senior engineers on larger initiatives while also owning smaller projects end-to-end as you ramp up.
Have 1-3 years of professional software engineering experience
Are curious and ask good questions—you want to understand why things work, not just how
Can take feedback well and iterate quickly
Prefer shipping over perfection but still care about quality
Want to grow at a startup where you'll have real responsibility early
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nTHE ROLE\n\nWe're looking for software engineers to help build the systems that power our AI agents. You'll work across the backend, from data pipelines and integrations to agent infrastructure, shipping features alongside experienced engineers who will help you grow.\n\nThis is a role where you'll contribute to real problems from day one. We expect you to ramp up quickly, take ownership of your work, and operate with increasing independence as you learn the codebase.\n\n\n\n\nWHAT YOU'LL WORK ON\n\nYou'll contribute to projects across our stack. Some examples:\n\n - Atlas: Building features for our AI assistant: charts and alerts in Slack, natural language queries, and expanding Atlas to manage platform resources\n\n - Activity Stream: Log visualization with filters, timestamps, and frequency charts to give visibility into agent behavior\n\n - Dynamic knowledge: Adding time-based knowledge (like ongoing incidents) that auto-updates from sources like status pages\n\n - Agent memory: Conversation awareness and recent interaction lookups so agents remember context across sessions\n\nAs an early-career engineer, you'll be paired with senior engineers on larger initiatives while also owning smaller projects end-to-end as you ramp up.\n\n\n\n\nYOU MIGHT BE A FIT IF YOU\n\n - Have 1-3 years of professional software engineering experience\n\n - Are curious and ask good questions—you want to understand why things work, not just how\n\n - Can take feedback well and iterate quickly\n\n - Prefer shipping over perfection but still care about quality\n\n - Want to grow at a startup where you'll have real responsibility early\n\n\n\n\nPERKS & BENEFITS\n\n - Competitive base + bonus + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Medical, dental, and vision coverage\n\n\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"b5a48fee-24dd-4123-a216-da63a196e6e1","title":"Security Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-02-20T22:20:53.262+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/b5a48fee-24dd-4123-a216-da63a196e6e1","applyUrl":"https://jobs.ashbyhq.com/GigaML/b5a48fee-24dd-4123-a216-da63a196e6e1/application","descriptionHtml":"Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We're looking for a security engineer to build the systems and practices that keep our platform and our customers' data safe. Our AI agents handle sensitive customer interactions at scale, which means security isn't a side concern here. It's core to the product.
This is a hands-on engineering role, not a compliance-checklist role. You'll write code, build tooling, and design systems while also shaping how the rest of the team thinks about security. You'll be the person who makes it easy to build things securely, not the person who slows everyone down.
A few examples from our current priorities:
Application security: Securing the platform end-to-end, from the APIs our customers use to configure agents to the systems that handle real-time conversations and customer data
Access controls and authorization: Building role-based access controls, permissions models, and audit logging so our enterprise customers can manage their teams with confidence
Security tooling and automation: Building the infrastructure for vulnerability scanning, dependency auditing, secrets management, and automated detection so security scales with the team
As a senior security engineer, you'll own security across the stack and have significant influence over how we architect systems. You'll work closely with backend and infrastructure engineers to make sure security is baked into our platform from the start.
Backend: Python (Django/FastAPI), TypeScript (Node.js)
Infrastructure: AWS, Modal, Kubernetes, Postgres
Tooling: Terraform, Docker, CI/CD pipelines
Have 4+ years of experience in security engineering, with a strong software engineering foundation
Have secured production systems handling sensitive data and understand the difference between theoretical risks and real ones
Can write production-quality code, not just review it: you'll build security tooling and features, not just file tickets
Think about security as an enabler, not a blocker: you make it easy for other engineers to do the right thing
Are comfortable across application security, infrastructure security, and cloud security
Are excited about the unique security challenges of AI agents: prompt injection, data leakage, and problems that don't have established playbooks yet
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Commuter benefits
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nTHE ROLE\n\nWe're looking for a security engineer to build the systems and practices that keep our platform and our customers' data safe. Our AI agents handle sensitive customer interactions at scale, which means security isn't a side concern here. It's core to the product.\n\nThis is a hands-on engineering role, not a compliance-checklist role. You'll write code, build tooling, and design systems while also shaping how the rest of the team thinks about security. You'll be the person who makes it easy to build things securely, not the person who slows everyone down.\n\n\n\n\nWHAT YOU'LL WORK ON\n\nA few examples from our current priorities:\n\n - Application security: Securing the platform end-to-end, from the APIs our customers use to configure agents to the systems that handle real-time conversations and customer data\n\n - Access controls and authorization: Building role-based access controls, permissions models, and audit logging so our enterprise customers can manage their teams with confidence\n\n - Security tooling and automation: Building the infrastructure for vulnerability scanning, dependency auditing, secrets management, and automated detection so security scales with the team\n\nAs a senior security engineer, you'll own security across the stack and have significant influence over how we architect systems. You'll work closely with backend and infrastructure engineers to make sure security is baked into our platform from the start.\n\n\n\n\nTECH STACK\n\n - Backend: Python (Django/FastAPI), TypeScript (Node.js)\n\n - Infrastructure: AWS, Modal, Kubernetes, Postgres\n\n - Tooling: Terraform, Docker, CI/CD pipelines\n\n\n\n\nYOU MIGHT BE A FIT IF YOU\n\n - Have 4+ years of experience in security engineering, with a strong software engineering foundation\n\n - Have secured production systems handling sensitive data and understand the difference between theoretical risks and real ones\n\n - Can write production-quality code, not just review it: you'll build security tooling and features, not just file tickets\n\n - Think about security as an enabler, not a blocker: you make it easy for other engineers to do the right thing\n\n - Are comfortable across application security, infrastructure security, and cloud security\n\n - Are excited about the unique security challenges of AI agents: prompt injection, data leakage, and problems that don't have established playbooks yet\n\n\n\nPERKS & BENEFITS\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"834fc9bf-fd1f-43f5-9bbe-1e1404d8b0e8","title":"QA Lead","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-02-20T22:23:18.597+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/834fc9bf-fd1f-43f5-9bbe-1e1404d8b0e8","applyUrl":"https://jobs.ashbyhq.com/GigaML/834fc9bf-fd1f-43f5-9bbe-1e1404d8b0e8/application","descriptionHtml":"Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We're looking for a QA lead to own quality across our AI agent platform and run a distributed testing team. You'll define what \"ready to ship\" looks like, build the test strategies and processes from the ground up, and be the person in SF who keeps quality on track as the team scales.
This is a hands-on QA role. You'll write test plans, execute testing, and manage a team of offshore QA testers. You'll work closely with engineering and product to understand what's being built, identify where things can break, and make sure nothing ships until it's been thoroughly validated. If you've run QA for a fast-moving product team and know how to keep quality high without slowing everything down, this is your role.
A few examples of what this role looks like day-to-day:
Test strategy and planning: Defining test plans, acceptance criteria, and coverage matrices for new features across our voice, chat, and email AI agents
AI agent validation: Testing agent conversations for accuracy, tone, hallucinations, and edge cases — figuring out how to systematically QA outputs that are different every time
Release management: Owning the QA gate for releases, coordinating test cycles, managing regression suites, and signing off on production readiness
Team management: Running a distributed QA team across SF and offshore locations — assigning work, reviewing results, setting standards, and keeping the team aligned across time zones
Bug triage and reporting: Classifying, prioritizing, and clearly documenting defects so engineering can reproduce and fix issues efficiently
Process design: Building the QA processes, workflows, and documentation that let us scale testing as the product and team grow
As a senior QA lead, you'll be the core owner of ensuring quality releases in the company. You'll have real influence over release cadence, quality standards, and how QA fits into the development lifecycle.
Have 7+ years of experience in QA or quality assurance, with a track record of leading test efforts for complex products
Have managed or led distributed QA teams, ideally across time zones, and know how to keep offshore testers productive, motivated, and aligned with the SF engineering team
Are excellent at test planning — you can look at a feature, think through the edge cases, and build a test strategy that catches the things engineers miss
Have experience testing conversational AI, voice systems, chatbots, or other non-deterministic products where \"correct\" isn't always a single answer
Are a clear, organized communicator — your bug reports are detailed, your test plans are thorough, and your status updates give leadership confidence
Can push back on engineering when something isn't ready to ship, but also know when good enough is good enough for the stage the company is at
Are comfortable being the person who builds the QA function from scratch — defining the processes, picking the tools, and setting the bar for quality
Are excited about AI and want to figure out what quality assurance looks like for products that didn't exist five years ago
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Commuter benefits
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nTHE ROLE\n\nWe're looking for a QA lead to own quality across our AI agent platform and run a distributed testing team. You'll define what \"ready to ship\" looks like, build the test strategies and processes from the ground up, and be the person in SF who keeps quality on track as the team scales.\n\nThis is a hands-on QA role. You'll write test plans, execute testing, and manage a team of offshore QA testers. You'll work closely with engineering and product to understand what's being built, identify where things can break, and make sure nothing ships until it's been thoroughly validated. If you've run QA for a fast-moving product team and know how to keep quality high without slowing everything down, this is your role.\n\n\n\n\nWHAT YOU'LL WORK ON\n\nA few examples of what this role looks like day-to-day:\n\n - Test strategy and planning: Defining test plans, acceptance criteria, and coverage matrices for new features across our voice, chat, and email AI agents\n\n - AI agent validation: Testing agent conversations for accuracy, tone, hallucinations, and edge cases — figuring out how to systematically QA outputs that are different every time\n\n - Release management: Owning the QA gate for releases, coordinating test cycles, managing regression suites, and signing off on production readiness\n\n - Team management: Running a distributed QA team across SF and offshore locations — assigning work, reviewing results, setting standards, and keeping the team aligned across time zones\n\n - Bug triage and reporting: Classifying, prioritizing, and clearly documenting defects so engineering can reproduce and fix issues efficiently\n\n - Process design: Building the QA processes, workflows, and documentation that let us scale testing as the product and team grow\n\nAs a senior QA lead, you'll be the core owner of ensuring quality releases in the company. You'll have real influence over release cadence, quality standards, and how QA fits into the development lifecycle.\n\n\n\n\nYOU MIGHT BE A FIT IF YOU\n\n - Have 7+ years of experience in QA or quality assurance, with a track record of leading test efforts for complex products\n\n - Have managed or led distributed QA teams, ideally across time zones, and know how to keep offshore testers productive, motivated, and aligned with the SF engineering team\n\n - Are excellent at test planning — you can look at a feature, think through the edge cases, and build a test strategy that catches the things engineers miss\n\n - Have experience testing conversational AI, voice systems, chatbots, or other non-deterministic products where \"correct\" isn't always a single answer\n\n - Are a clear, organized communicator — your bug reports are detailed, your test plans are thorough, and your status updates give leadership confidence\n\n - Can push back on engineering when something isn't ready to ship, but also know when good enough is good enough for the stage the company is at\n\n - Are comfortable being the person who builds the QA function from scratch — defining the processes, picking the tools, and setting the bar for quality\n\n - Are excited about AI and want to figure out what quality assurance looks like for products that didn't exist five years ago\n\n\n\nPERKS & BENEFITS\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"79f05a1a-7cde-4eb5-8e3f-ed9ebae077e0","title":"Founding Engineering Manager","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-02-20T22:30:50.330+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/79f05a1a-7cde-4eb5-8e3f-ed9ebae077e0","applyUrl":"https://jobs.ashbyhq.com/GigaML/79f05a1a-7cde-4eb5-8e3f-ed9ebae077e0/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises. We are an AI Native, Enterprise grade platform.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We're looking for an Engineering Leader to help shape the technical direction of our AI native, enterprise grade products. You'll lead complex projects, make architectural decisions that affect the whole platform, and raise the bar for engineering quality across the team.
This is a role for someone who wants to build, not just advise. You'll write code, own systems, and ship, but you'll also be expected to think beyond your immediate work to identify what the team should be building next and how we should build it.
You'll hire an elite team and lead the Toronto site! You will drive technical initiatives across the company. Some examples:
System architecture: Designing how our agent infrastructure should evolve as we scale, making tradeoffs between speed, reliability, and complexity
Hard technical problems: Owning the most ambiguous, highest-stakes projects where getting it wrong would hurt the business
Technical strategy: Identifying gaps in our systems before they become problems and building the case for addressing them
Engineering quality: Setting standards for code review, system design, and operational excellence through your own work
At the engineering leader level, you'll work across team boundaries and be responsible for outcomes beyond your individual output. You'll mentor other engineers and help them grow, through collaboration on real work and formal management.
Backend: Python (Django/FastAPI), TypeScript (Node.js)
Infrastructure: AWS, Modal, Kubernetes, Postgres
Frontend: TypeScript, Next.js (you'll interact with this when needed)
Have 8+ years of engineering experience, with a track record of leading complex projects
Have hired teams from scratch before
Have opinions about how systems should be built, and can articulate the tradeoffs behind those opinions
Can take a vague problem and turn it into a clear technical approach without much guidance
Write excellent code and hold others to a high standard without being a bottleneck
Are energized by hard problems and comfortable with uncertainty
Want to be hands-on at a company where leaders ship code, not just review it
Have built systems that scaled and understand what breaks at each order of magnitude
Generous salary and equity
Commuter and meal benefits
Country Specific Medical, Dental, and Vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises. We are an AI Native, Enterprise grade platform.\n\nIt’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.\n\nThe work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!\n\n\n\n\nTHE ROLE\n\nWe're looking for an Engineering Leader to help shape the technical direction of our AI native, enterprise grade products. You'll lead complex projects, make architectural decisions that affect the whole platform, and raise the bar for engineering quality across the team.\n\nThis is a role for someone who wants to build, not just advise. You'll write code, own systems, and ship, but you'll also be expected to think beyond your immediate work to identify what the team should be building next and how we should build it.\n\n\n\n\nWHAT YOU'LL WORK ON\n\nYou'll hire an elite team and lead the Toronto site! You will drive technical initiatives across the company. Some examples:\n\n - System architecture: Designing how our agent infrastructure should evolve as we scale, making tradeoffs between speed, reliability, and complexity\n\n - Hard technical problems: Owning the most ambiguous, highest-stakes projects where getting it wrong would hurt the business\n\n - Technical strategy: Identifying gaps in our systems before they become problems and building the case for addressing them\n\n - Engineering quality: Setting standards for code review, system design, and operational excellence through your own work\n\nAt the engineering leader level, you'll work across team boundaries and be responsible for outcomes beyond your individual output. You'll mentor other engineers and help them grow, through collaboration on real work and formal management.\n\n\n\n\nTECH STACK\n\n - Backend: Python (Django/FastAPI), TypeScript (Node.js)\n\n - Infrastructure: AWS, Modal, Kubernetes, Postgres\n\n - Frontend: TypeScript, Next.js (you'll interact with this when needed)\n\n\n\n\nYOU MIGHT BE A FIT IF YOU\n\n - Have 8+ years of engineering experience, with a track record of leading complex projects\n\n - Have hired teams from scratch before\n\n - Have opinions about how systems should be built, and can articulate the tradeoffs behind those opinions\n\n - Can take a vague problem and turn it into a clear technical approach without much guidance\n\n - Write excellent code and hold others to a high standard without being a bottleneck\n\n - Are energized by hard problems and comfortable with uncertainty\n\n - Want to be hands-on at a company where leaders ship code, not just review it\n\n - Have built systems that scaled and understand what breaks at each order of magnitude\n \n \n\n\nPERKS & BENEFITS\n\n - Generous salary and equity\n\n - Commuter and meal benefits\n\n - Country Specific Medical, Dental, and Vision coverage\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"fb38661d-66a8-4614-b4aa-835bfb33cf8f","title":"Enterprise Sales Development Representative","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-02-23T19:25:15.085+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/fb38661d-66a8-4614-b4aa-835bfb33cf8f","applyUrl":"https://jobs.ashbyhq.com/GigaML/fb38661d-66a8-4614-b4aa-835bfb33cf8f/application","descriptionHtml":"Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash rely on Giga to automate complex support and operations workflows across voice, chat, and email.
Our mission is to help enterprises deliver faster, smarter, and more human customer experiences at scale, powered by AI that actually works in production.
We’re an in-person team based in San Francisco, operating with speed, precision, and a deep sense of ownership. Backed by top-tier investors and operators, Giga is scaling quickly across some of the most recognizable consumer brands in the world.
We’re looking for a high-performing Sales Development Representative (SDR) who’s ready to accelerate their career in enterprise sales. If you thrive in fast-paced environments, love turning conversations into opportunities, and enjoy being part of a team that scales with purpose, this is your stage.
You’ll partner closely with elite Account Executives and leadership who are deeply invested in your success, helping you sharpen your craft, master your process, and prepare for your next step into a closing role. Every conversation you start will directly influence how the world’s biggest consumer brands deliver AI-powered customer experiences.
This is an in-person role at our San Francisco HQ designed for driven sales talent eager to learn, win, and grow quickly.
Own outbound prospecting: Drive quality conversations with enterprise prospects through calls, email, and social.
Prioritize the phone: You bring energy and confidence to every conversation - connecting with decision-makers daily.
Personalize intelligently: Research key accounts, understand their priorities, and tailor outreach to resonate with executive stakeholders. Be prepared and relevant.
Qualify with precision: Identify pain points, assess value alignment, and set high-quality meetings with AEs.
Partner to win: Collaborate closely with AEs to refine strategy, messaging, and account targeting.
Perform above the bar: Meet and exceed goals for qualified pipeline and meetings consistently.
1+ years of SDR or BDR experience in B2B tech or SaaS
Proven record of success prospecting into enterprise accounts ($100K+ deals)
Excellent communicator — confident on the phone and skilled at getting replies from VP- and C-level leaders
Process-driven and coachable, but entrepreneurial enough to build your own motion
Competitive and team-oriented ideally with a background in sports, teaching, finance or other performance-driven environments
Relentlessly curious, growth‑minded, and serious about advancing your sales career
$80K–$120K OTE + commission
Catered lunch daily
Dinner stipend
$150/month wellness benefit
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
Work directly with experienced GTM leaders in enterprise AI
At Giga, you’ll learn from top sales operators, sell a world‑class AI product, and collaborate with some of the biggest brands on the planet. If you’re competitive, coachable, and eager to grow fast, this is the environment built for you. A place where effort translates into impact and advancement.
---
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash rely on Giga to automate complex support and operations workflows across voice, chat, and email.\n\nOur mission is to help enterprises deliver faster, smarter, and more human customer experiences at scale, powered by AI that actually works in production.\n\nWe’re an in-person team based in San Francisco, operating with speed, precision, and a deep sense of ownership. Backed by top-tier investors and operators, Giga is scaling quickly across some of the most recognizable consumer brands in the world.\n\n\n\n\nABOUT THE ROLE\n\nWe’re looking for a high-performing Sales Development Representative (SDR) who’s ready to accelerate their career in enterprise sales. If you thrive in fast-paced environments, love turning conversations into opportunities, and enjoy being part of a team that scales with purpose, this is your stage.\n\nYou’ll partner closely with elite Account Executives and leadership who are deeply invested in your success, helping you sharpen your craft, master your process, and prepare for your next step into a closing role. Every conversation you start will directly influence how the world’s biggest consumer brands deliver AI-powered customer experiences.\n\nThis is an in-person role at our San Francisco HQ designed for driven sales talent eager to learn, win, and grow quickly.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own outbound prospecting: Drive quality conversations with enterprise prospects through calls, email, and social.\n\n - Prioritize the phone: You bring energy and confidence to every conversation - connecting with decision-makers daily.\n\n - Personalize intelligently: Research key accounts, understand their priorities, and tailor outreach to resonate with executive stakeholders. Be prepared and relevant.\n\n - Qualify with precision: Identify pain points, assess value alignment, and set high-quality meetings with AEs.\n\n - Partner to win: Collaborate closely with AEs to refine strategy, messaging, and account targeting.\n\n - Perform above the bar: Meet and exceed goals for qualified pipeline and meetings consistently.\n\n\nWHO YOU ARE\n\n - 1+ years of SDR or BDR experience in B2B tech or SaaS\n\n - Proven record of success prospecting into enterprise accounts ($100K+ deals)\n\n - Excellent communicator — confident on the phone and skilled at getting replies from VP- and C-level leaders\n\n - Process-driven and coachable, but entrepreneurial enough to build your own motion\n\n - Competitive and team-oriented ideally with a background in sports, teaching, finance or other performance-driven environments\n\n - Relentlessly curious, growth‑minded, and serious about advancing your sales career\n\n\nCOMPENSATION & BENEFITS\n\n - $80K–$120K OTE + commission\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $150/month wellness benefit\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Commuter benefits\n\n - Medical, dental, and vision coverage\n\n - Work directly with experienced GTM leaders in enterprise AI\n\n\nWHY GIGA\n\nAt Giga, you’ll learn from top sales operators, sell a world‑class AI product, and collaborate with some of the biggest brands on the planet. If you’re competitive, coachable, and eager to grow fast, this is the environment built for you. A place where effort translates into impact and advancement.\n\n---\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"adb98b23-36f9-4078-9a7b-454752a30360","title":"Mobile Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-05-18T17:46:31.401+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/adb98b23-36f9-4078-9a7b-454752a30360","applyUrl":"https://jobs.ashbyhq.com/GigaML/adb98b23-36f9-4078-9a7b-454752a30360/application","descriptionHtml":"This role is on-site in San Francisco in the Dogpatch neighborhood.
Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
We're looking for a Staff Software Engineer to own our iOS and Android SDKs what our customers use to embed Giga's chat and voice agents into their mobile apps. You'll lead the technical direction for how our agents show up on mobile, making architectural decisions around UI surfaces, animations, voice interactions, and performance that raise the bar for engineering quality across the team.
This is a role for someone who wants to build, not just advise. You'll write code, own the iOS and/or Android mobile infrastructure, and ship, but you'll also be expected to think beyond your immediate work. Working closely with design and our web frontend team, you'll identify what mobile experiences we should be building next and ensure our native integrations feel as considered and cohesive as our core product.
You'll drive the technical direction for how Giga agents live on mobile devices. Some examples of what you'll own:
Mobile SDK architecture: Leading the design, implementation, and evolution of our native iOS and Android SDKs. You'll make the core architectural tradeoffs required to embed our voice and chat agents seamlessly into customer apps.
Deep OS integrations: Pushing the boundaries of what native mobile can do. You will own how our agents interact with iOS / Android capabilities like voice routing, background execution, notifications, and app extensions so the agent feels truly \"at home\" on the device.
UI & performance excellence: Sweating the details on motion, gesture handling, and accessibility. You'll set the bar for mobile quality, ensuring our interfaces boast smooth animations, zero latency, and resilient offline behavior.
Mobile: Swift (iOS), Kotlin (Android)
Backend: Python (Django/FastAPI), TypeScript (Node.js)
Frontend: TypeScript, Next.js (you'll interact with this when needed)
Infrastructure: AWS, Modal, Kubernetes, Postgres
Have 8+ years of native iOS (Swift) engineering experience, with a track record of shipping complex apps or SDKs at scale
Have strong opinions on clean SDK and API design, and deeply empathize with the external developers who will integrate your work
Can take a vague product requirement and turn it into a fluid, responsive mobile experience without much guidance
Possess deep UX sensitivity—you sweat the details on motion, gesture ergonomics, and accessibility to make interfaces feel \"just right\"
Understand the depths of iOS and can push platform-native capabilities (like voice routing, background execution, and app extensions) to their limits
Want to be hands-on at a company where senior engineers ship code, not just review it
Are comfortable occasionally crossing the stack (e.g., GraphQL, Go) to unblock yourself and fine-tune end-to-end flows
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"This role is on-site in San Francisco in the Dogpatch neighborhood.\n\n\n\n\nABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.\n\nIndustry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.\n\nWhile we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.\n\nIf being part of that resonates with you, we'd love to hear from you!\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\n\n\n\nTHE ROLE\n\nWe're looking for a Staff Software Engineer to own our iOS and Android SDKs what our customers use to embed Giga's chat and voice agents into their mobile apps. You'll lead the technical direction for how our agents show up on mobile, making architectural decisions around UI surfaces, animations, voice interactions, and performance that raise the bar for engineering quality across the team.\n\nThis is a role for someone who wants to build, not just advise. You'll write code, own the iOS and/or Android mobile infrastructure, and ship, but you'll also be expected to think beyond your immediate work. Working closely with design and our web frontend team, you'll identify what mobile experiences we should be building next and ensure our native integrations feel as considered and cohesive as our core product.\n\n\n\n\nWHAT YOU'LL WORK ON\n\nYou'll drive the technical direction for how Giga agents live on mobile devices. Some examples of what you'll own:\n\n - Mobile SDK architecture: Leading the design, implementation, and evolution of our native iOS and Android SDKs. You'll make the core architectural tradeoffs required to embed our voice and chat agents seamlessly into customer apps.\n\n - Deep OS integrations: Pushing the boundaries of what native mobile can do. You will own how our agents interact with iOS / Android capabilities like voice routing, background execution, notifications, and app extensions so the agent feels truly \"at home\" on the device.\n\n - UI & performance excellence: Sweating the details on motion, gesture handling, and accessibility. You'll set the bar for mobile quality, ensuring our interfaces boast smooth animations, zero latency, and resilient offline behavior.\n\n\n\n\nTECH STACK\n\n - Mobile: Swift (iOS), Kotlin (Android)\n\n - Backend: Python (Django/FastAPI), TypeScript (Node.js http://node.js)\n\n - Frontend: TypeScript, Next.js (you'll interact with this when needed)\n\n - Infrastructure: AWS, Modal, Kubernetes, Postgres\n\n\n\n\nYOU MIGHT BE A FIT IF YOU\n\n - Have 8+ years of native iOS (Swift) engineering experience, with a track record of shipping complex apps or SDKs at scale\n\n - Have strong opinions on clean SDK and API design, and deeply empathize with the external developers who will integrate your work\n\n - Can take a vague product requirement and turn it into a fluid, responsive mobile experience without much guidance\n\n - Possess deep UX sensitivity—you sweat the details on motion, gesture ergonomics, and accessibility to make interfaces feel \"just right\"\n\n - Understand the depths of iOS and can push platform-native capabilities (like voice routing, background execution, and app extensions) to their limits\n\n - Want to be hands-on at a company where senior engineers ship code, not just review it\n\n - Are comfortable occasionally crossing the stack (e.g., GraphQL, Go) to unblock yourself and fine-tune end-to-end flows\n\n\n\n\nPERKS & BENEFITS\n\n - Competitive base + bonus + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Medical, dental, and vision coverage\n\n\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.\n\n"},{"id":"20f81a70-4d8f-4dac-9dd5-4519c517de6c","title":"Staff Product Designer","department":"Design","team":"Design","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-07-15T18:51:20.151+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/20f81a70-4d8f-4dac-9dd5-4519c517de6c","applyUrl":"https://jobs.ashbyhq.com/GigaML/20f81a70-4d8f-4dac-9dd5-4519c517de6c/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
We're hiring a Staff Product Designer to own experiences across significant surface areas at Giga. You’ll drive strategy-level design decisions in partnership with the design organization, technical team members, and our customers. You have a track record of zero-to-one work with an eye on one-to-one-million, and craft that others hold up as the bar.
Translate highly complex enterprise needs into experiences that evolve naturally as the product matures — including conversational and agentic interfaces that have no established playbook
Serve as the directly responsible designer for experiences across a large product surface area
Lead research with enterprise customers and use insights to drive product strategy
Be an author to help evolve the design system
Set and uphold quality standards collaboratively with design and engineering leaders
Mentor designers (up to ~20% of your time), participate in hiring, and help leadership kick off large, novel initiatives
Influence prioritization and present evidence for design decisions
You have roughly 8+ years of product design experience, including demonstrated success on zero-to-one products across multiple industries
In each organization you join, you raise the quality bar of the product experience while meeting business metrics and goals
You have a track record of designing novel interaction experiences that scale across use cases, personas, and customer lifecycles
You have strong skills across the product design spectrum: from leveraging user research and quantitative product insights, to designing complex UX systems, and driving differentiation through visual design, delight, and magic moments
You’ve mentored other teammates and junior designers in craft, strategy, and execution
You lean on your collaboration and communication skills to build cross functional relationship across peer departments including GTM, engineering, and within customers
You capture attention and garner trust from teammates up to leadership levels
You show up with a “yes, and” attitude — under pressure your default is optimism and positivity
Bonus points:
Experience designing AI-native products — you've shipped experiences where models, agents, or generative UX are the product, and you understand designing for non-deterministic systems
Fluency with AI tooling in your own workflow — prompt-driven design, AI-assisted prototyping and research synthesis — and judgment about when to use it
A technical lean: design engineering, high-fidelity prototyping in code, or front-end experience (React or similar) — you can build what you design, or get close
Ability to speak with technical stakeholders in their own language
Audacious goal: We're building toward 98% automation of enterprise operations—support is just the beginning
Self-improving systems: Our agents get better with every interaction, automatically expanding what they can handle
Production scale: Already handling millions of calls monthly for Fortune 100 companies with 90%+ resolution
Technical differentiation: Sub-500ms multi-party orchestration and emotional intelligence that competitors can't match
Massive market: Customer support automation growing from $3B to $47B by 2034, and we're expanding into healthcare, finance, and beyond
World-class team: Founded by Forbes 30 Under 30, backed by Redpoint and YC, growing fast
High impact: Every feature you ship directly moves us toward a world where enterprises operate with near-complete automation
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT THE ROLE\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.\n\nIndustry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.\n\nWhile we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.\nIf being part of that resonates with you, we'd love to hear from you!\n\n\n\n\nROLE OVERVIEW\n\nWe're hiring a Staff Product Designer to own experiences across significant surface areas at Giga. You’ll drive strategy-level design decisions in partnership with the design organization, technical team members, and our customers. You have a track record of zero-to-one work with an eye on one-to-one-million, and craft that others hold up as the bar.\n\n\n\n\nWHAT YOU'LL DO\n\n - Translate highly complex enterprise needs into experiences that evolve naturally as the product matures — including conversational and agentic interfaces that have no established playbook\n\n - Serve as the directly responsible designer for experiences across a large product surface area\n\n - Lead research with enterprise customers and use insights to drive product strategy\n\n - Be an author to help evolve the design system\n\n - Set and uphold quality standards collaboratively with design and engineering leaders\n\n - Mentor designers (up to ~20% of your time), participate in hiring, and help leadership kick off large, novel initiatives\n\n - Influence prioritization and present evidence for design decisions\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - You have roughly 8+ years of product design experience, including demonstrated success on zero-to-one products across multiple industries\n\n - In each organization you join, you raise the quality bar of the product experience while meeting business metrics and goals\n\n - You have a track record of designing novel interaction experiences that scale across use cases, personas, and customer lifecycles\n\n - You have strong skills across the product design spectrum: from leveraging user research and quantitative product insights, to designing complex UX systems, and driving differentiation through visual design, delight, and magic moments\n\n - You’ve mentored other teammates and junior designers in craft, strategy, and execution\n\n - You lean on your collaboration and communication skills to build cross functional relationship across peer departments including GTM, engineering, and within customers\n\n - You capture attention and garner trust from teammates up to leadership levels\n\n - You show up with a “yes, and” attitude — under pressure your default is optimism and positivity\n\nBonus points:\n\n - Experience designing AI-native products — you've shipped experiences where models, agents, or generative UX are the product, and you understand designing for non-deterministic systems\n\n - Fluency with AI tooling in your own workflow — prompt-driven design, AI-assisted prototyping and research synthesis — and judgment about when to use it\n\n - A technical lean: design engineering, high-fidelity prototyping in code, or front-end experience (React or similar) — you can build what you design, or get close\n\n - Ability to speak with technical stakeholders in their own language\n\n\n\n\nWHY GIGA\n\n - Audacious goal: We're building toward 98% automation of enterprise operations—support is just the beginning\n\n - Self-improving systems: Our agents get better with every interaction, automatically expanding what they can handle\n\n - Production scale: Already handling millions of calls monthly for Fortune 100 companies with 90%+ resolution\n\n - Technical differentiation: Sub-500ms multi-party orchestration and emotional intelligence that competitors can't match\n\n - Massive market: Customer support automation growing from $3B to $47B by 2034, and we're expanding into healthcare, finance, and beyond\n\n - World-class team: Founded by Forbes 30 Under 30, backed by Redpoint and YC, growing fast\n\n - High impact: Every feature you ship directly moves us toward a world where enterprises operate with near-complete automation\n\n\n\n\nPERKS & BENEFITS\n\n - Competitive base + bonus + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Medical, dental, and vision coverage\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"d9a89446-1f1a-49c1-8df4-ae67aafe39bb","title":"Senior Forward Deployed Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-07-28T19:13:14.985+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/d9a89446-1f1a-49c1-8df4-ae67aafe39bb","applyUrl":"https://jobs.ashbyhq.com/GigaML/d9a89446-1f1a-49c1-8df4-ae67aafe39bb/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
We're hiring Senior Forward Deployed Engineers as we scale our FDE organization. This is a senior individual contributor role — for engineers who want to stay engineers: you'll be the technical anchor of a pod of FDEs, own our most complex enterprise deployments, and build the tooling and practices that make every deployment after yours faster. Your impact spans the org — the systems, patterns, and standards you build become how every pod operates.
You'll operate with real autonomy — architecture decisions, live production debugging, direct engagement with customer engineering leadership. No direct reports: your leadership shows up in code, design reviews, the engineers you level up, and an FDE org that gets epsilon better every day because you're in it.
Own the hardest deployments end-to-end. Architect agent systems for Fortune 500 environments, build enterprise integrations, and make the scope/speed/quality trade-off calls that ship production agents on aggressive timelines.
Be the technical anchor of your pod. Set the engineering bar through design and code reviews, mentor FDE I/II engineers, and serve as the escalation point for the hardest live issues — real-time voice latency, telephony edge cases, integration failures, agent quality regressions.
Build leverage, not just deployments. Create the eval harnesses, deployment tooling, debugging infrastructure, and reusable patterns that compound across every pod.
Drive the product feedback loop. Turn deployment learnings into prototypes and concrete asks, and work directly with core engineering to land platform improvements.
Face the customer as a technical peer. Run architecture discussions with customer engineering leaders and be the person they trust when production breaks.
Strong engineering foundation. 5+ years of production software engineering, ideally at companies known for high engineering bars. You've shipped and operated real systems at scale.
Deep on the stack. Expert in Python, APIs, cloud infrastructure, CI/CD. You debug distributed systems under pressure and learn new integration surfaces quickly.
AI-native. Hands-on with LLM agent systems — orchestration, tool calling, evals, context engineering — and the latency budgets real-time voice demands (or the chops to ramp fast).
Customer-tolerant. You can sit across from enterprise stakeholders, translate ambiguity into a plan, and stay calm when production is on fire in front of them.
High agency. You find the highest-leverage problem and go, with limited or no guidance.
Prior forward deployed / solutions engineering at an AI or enterprise software company
Real-time voice or conversational AI experience
Early-stage startup experience
Competitive base + bonus + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (gym, fitness classes, mental health)
401(k) plan
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.\n\nIndustry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.\n\nWhile we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.\n\nIf being part of that resonates with you, we'd love to hear from you!\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\n\n\n\nTHE ROLE\n\nWe're hiring Senior Forward Deployed Engineers as we scale our FDE organization. This is a senior individual contributor role — for engineers who want to stay engineers: you'll be the technical anchor of a pod of FDEs, own our most complex enterprise deployments, and build the tooling and practices that make every deployment after yours faster. Your impact spans the org — the systems, patterns, and standards you build become how every pod operates.\n\nYou'll operate with real autonomy — architecture decisions, live production debugging, direct engagement with customer engineering leadership. No direct reports: your leadership shows up in code, design reviews, the engineers you level up, and an FDE org that gets epsilon better every day because you're in it.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own the hardest deployments end-to-end. Architect agent systems for Fortune 500 environments, build enterprise integrations, and make the scope/speed/quality trade-off calls that ship production agents on aggressive timelines.\n\n - Be the technical anchor of your pod. Set the engineering bar through design and code reviews, mentor FDE I/II engineers, and serve as the escalation point for the hardest live issues — real-time voice latency, telephony edge cases, integration failures, agent quality regressions.\n\n - Build leverage, not just deployments. Create the eval harnesses, deployment tooling, debugging infrastructure, and reusable patterns that compound across every pod.\n\n - Drive the product feedback loop. Turn deployment learnings into prototypes and concrete asks, and work directly with core engineering to land platform improvements.\n\n - Face the customer as a technical peer. Run architecture discussions with customer engineering leaders and be the person they trust when production breaks.\n\n\n\n\nWHO YOU ARE\n\n - Strong engineering foundation. 5+ years of production software engineering, ideally at companies known for high engineering bars. You've shipped and operated real systems at scale.\n\n - Deep on the stack. Expert in Python, APIs, cloud infrastructure, CI/CD. You debug distributed systems under pressure and learn new integration surfaces quickly.\n\n - AI-native. Hands-on with LLM agent systems — orchestration, tool calling, evals, context engineering — and the latency budgets real-time voice demands (or the chops to ramp fast).\n\n - Customer-tolerant. You can sit across from enterprise stakeholders, translate ambiguity into a plan, and stay calm when production is on fire in front of them.\n\n - High agency. You find the highest-leverage problem and go, with limited or no guidance.\n\n\n\n\nNICE TO HAVE\n\n - Prior forward deployed / solutions engineering at an AI or enterprise software company\n\n - Real-time voice or conversational AI experience\n\n - Early-stage startup experience\n\n\n\n\nPERKS & BENEFITS\n\n - Competitive base + bonus + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Medical, dental, and vision coverage\n \n \n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."},{"id":"802e3642-78b0-4efd-aca6-4ea5975837d0","title":"Customer Success Lead (San Francisco)","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-09-12T03:23:03.465+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"San Francisco","addressCountry":"United States","addressLocality":"California"}},"jobUrl":"https://jobs.ashbyhq.com/GigaML/802e3642-78b0-4efd-aca6-4ea5975837d0","applyUrl":"https://jobs.ashbyhq.com/GigaML/802e3642-78b0-4efd-aca6-4ea5975837d0/application","descriptionHtml":"Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
We're looking for a Customer Success Lead to own consumption across a book of Giga's enterprise production customers. Every enterprise contract we sign carries a minimum usage commitment. Your job is to get each customer to that commitment and past it: more conversations on the agent, more intents live, more channels and business units on Giga. You carry a number for it. You'll own each customer's timeline for getting there, and you'll push on it from both sides: externally, when the customer's team is slow to expand scope or route volume, and internally, when a product bug or a missing capability is what's holding them back. You sit between our Forward Deployed Engineers, who build and tune the agents, and our Enterprise Sales Representatives, who close the deals. You're the quarterback in the middle.
This is the first hire in a function we intend to build. You report to the CEO, you'll work directly with the founders and the revenue leadership team, and you'll define how customer success works at Giga before anyone else joins it.
This is not an FDE role and it's not a renewals desk. You won't be digging through tickets to find the root cause; the FDEs do that. You will know that something needs fixing, what it's costing the customer, and when it has to be done, and you'll drive it there. You'll also be the one telling customers what we're shipping and where the next use case is. When that turns into a real deal, the Enterprise Sales Representative comes back in to run it with you. You own usage and the timeline, they own paper.
A few examples from our current roadmap:
Consumption plans for every account in the book: Build the per-account plan from go-live to the annual minimum and beyond: which intents and channels go live in which month, what volume each one carries, and what has to be true on the customer's side and ours for each date to hold. Track it weekly and act when a week goes flat.
Quarterbacking the timeline, both directions: Externally, keep the customer's team moving on scope expansion, volume routing, and the approvals that slow them down. Internally, when a product bug or a missing capability is blocking a customer's next step, get it prioritized with FDEs and Product, hold the date, and tell the customer the truth about it. You don't investigate the ticket. You make sure it gets fixed on time.
Escalations at the right altitude: When something breaks in production, you're the customer's single point of contact. You know what's broken and what it's costing them, you pull in the right FDE, you own the communication up to the customer's executive, and you stay on it until volume is back.
Evangelizing what's next: Pitch customers on what we're shipping and where the next use case is in their operation. Mine conversation data, Agent KPIs, and their queue metrics to find it, quantify the savings, and get their operating leader interested. When it turns into a real opportunity, bring the Enterprise Sales Representative back in and run it together.
Executive cadence: Run monthly value reviews and quarterly business reviews with the customer's VP or SVP of Customer Care, Operations, or CX, with our CEO and founders in the room when it matters. The output is a bigger volume plan with dates on it, not a satisfaction score.
Making consumption visible: Work with RevOps to get usage against commit, and the blockers behind it, in front of the whole revenue org in Salesforce every week.
As the first Customer Success hire at Giga, you'll be expected to build the playbook, not inherit one, and to show the CEO what the function should look like at 30 customers.
You own a defined book of production customers and you're paid on two things: every customer in it reaching full value on their commitment, and the book growing past it.
Gross revenue retention. Every customer in your book consumes their full contracted commitment and renews at or above it. This is the floor, and it's most of the variable.
Net revenue retention. Usage above commit, new intents, new channels, new lines of business. You find it, quantify it with the customer, and hand a qualified opportunity to the Enterprise Sales Representative to close. They carry the quota credit, you get NRR credit when it lands.
Leading indicators we watch with you: time from production go-live to run-rate consumption, weekly usage against the ramp plan, and executive engagement on each account.
Compensation is $200,000 to $250,000 on-target earnings depending on experience, split 75% base and 25% variable, plus equity. Variable is paid quarterly, weighted 70% gross revenue retention and 30% net revenue retention across your book, with accelerators above target.
Here's how the number works. Every account in your book has an annual minimum commitment. We divide it into quarterly expected usage, adjusted for the ramp we agreed with the customer at signing, and those quarterly numbers add up to your book target. The GRR component pays on actual usage against that target and on renewals at or above commit. The NRR component pays on usage above commit and on expansion closed in your book, whether or not you sourced it. The Enterprise Sales Representative carries the quota credit on expansion; you earn the NRR credit when it lands.
Have 5+ years in customer success, technical account management, or account management at a company priced on usage or consumption (API platform, CCaaS, cloud data, AI platform), and have personally carried a consumption, NRR, or utilization number.
Have taken a customer from go-live to full value on a commit, and past it, and can walk us through it: the number, where it stalled, what you did, what it ended at.
Read usage data yourself. You build the burn-down, you spot the flat week, and you know why before anyone asks. SQL or serious spreadsheet fluency.
Speak contact center. Containment, resolution rate, CSAT, AHT, transfer rate, QA scoring. You understand how a VP of Customer Care decides to route more volume to an AI agent, and what makes them stop.
Can run an executive relationship at a Fortune 1000 (VP or SVP of CX, Operations, or a COO) and a working relationship with their ops and IT teams in the same week.
Have quarterbacked a cross-functional timeline before: a customer expansion, a migration, a launch, where half the blockers were on your side of the house. You pushed engineers and product on dates without doing their jobs, and you told the customer the truth when a date moved.
Are comfortable in the seam between engineers and sellers. You've run production escalations with an unhappy customer on one side and an engineer on the other, and kept both. You know the difference between knowing what needs fixing and fixing it, and you stay on your side of that line.
Would rather ship a ramp plan this week than perfect a QBR deck. High tolerance for ambiguity, low need for process handed to you.
Use AI tools every day and have worked hands-on with AI agents (voice or chat) in production. You can read a conversation log and tell the FDE what the customer is experiencing, even if you don't know why yet.
Nice to Have
Came from a company that pays customer success on consumption (Snowflake, Databricks, Twilio, Deepgram, ElevenLabs, Anthropic, OpenAI, or similar).
Have sold or expanded conversational AI, CCaaS, or contact center automation into insurance, financial services, airlines, retail, or restaurants.
Have run value reviews that quantified savings and turned directly into a larger commitment.
Perks & Benefits
$200K to $250K OTE (75% base / 25% variable) + equity
Catered lunch daily
Dinner stipend
$500/month wellness & commuter benefit (commute, gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Medical, dental, and vision coverage
Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
","descriptionPlain":"ABOUT GIGA\n\nGiga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.\n\nIndustry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.\n\nWhile we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.\n\nIf being part of that resonates with you, we'd love to hear from you!\n\n - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/\n\n - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/\n\n\n\n\nTHE ROLE\n\nWe're looking for a Customer Success Lead to own consumption across a book of Giga's enterprise production customers. Every enterprise contract we sign carries a minimum usage commitment. Your job is to get each customer to that commitment and past it: more conversations on the agent, more intents live, more channels and business units on Giga. You carry a number for it. You'll own each customer's timeline for getting there, and you'll push on it from both sides: externally, when the customer's team is slow to expand scope or route volume, and internally, when a product bug or a missing capability is what's holding them back. You sit between our Forward Deployed Engineers, who build and tune the agents, and our Enterprise Sales Representatives, who close the deals. You're the quarterback in the middle.\n\nThis is the first hire in a function we intend to build. You report to the CEO, you'll work directly with the founders and the revenue leadership team, and you'll define how customer success works at Giga before anyone else joins it.\n\nThis is not an FDE role and it's not a renewals desk. You won't be digging through tickets to find the root cause; the FDEs do that. You will know that something needs fixing, what it's costing the customer, and when it has to be done, and you'll drive it there. You'll also be the one telling customers what we're shipping and where the next use case is. When that turns into a real deal, the Enterprise Sales Representative comes back in to run it with you. You own usage and the timeline, they own paper.\n\n\n\n\nWHAT YOU'LL WORK ON\n\nA few examples from our current roadmap:\n\n - Consumption plans for every account in the book: Build the per-account plan from go-live to the annual minimum and beyond: which intents and channels go live in which month, what volume each one carries, and what has to be true on the customer's side and ours for each date to hold. Track it weekly and act when a week goes flat.\n\n - Quarterbacking the timeline, both directions: Externally, keep the customer's team moving on scope expansion, volume routing, and the approvals that slow them down. Internally, when a product bug or a missing capability is blocking a customer's next step, get it prioritized with FDEs and Product, hold the date, and tell the customer the truth about it. You don't investigate the ticket. You make sure it gets fixed on time.\n\n - Escalations at the right altitude: When something breaks in production, you're the customer's single point of contact. You know what's broken and what it's costing them, you pull in the right FDE, you own the communication up to the customer's executive, and you stay on it until volume is back.\n\n - Evangelizing what's next: Pitch customers on what we're shipping and where the next use case is in their operation. Mine conversation data, Agent KPIs, and their queue metrics to find it, quantify the savings, and get their operating leader interested. When it turns into a real opportunity, bring the Enterprise Sales Representative back in and run it together.\n\n - Executive cadence: Run monthly value reviews and quarterly business reviews with the customer's VP or SVP of Customer Care, Operations, or CX, with our CEO and founders in the room when it matters. The output is a bigger volume plan with dates on it, not a satisfaction score.\n\n - Making consumption visible: Work with RevOps to get usage against commit, and the blockers behind it, in front of the whole revenue org in Salesforce every week.\n\nAs the first Customer Success hire at Giga, you'll be expected to build the playbook, not inherit one, and to show the CEO what the function should look like at 30 customers.\n\n\n\n\nHOW YOU'LL BE MEASURED\n\nYou own a defined book of production customers and you're paid on two things: every customer in it reaching full value on their commitment, and the book growing past it.\n\n - Gross revenue retention. Every customer in your book consumes their full contracted commitment and renews at or above it. This is the floor, and it's most of the variable.\n\n - Net revenue retention. Usage above commit, new intents, new channels, new lines of business. You find it, quantify it with the customer, and hand a qualified opportunity to the Enterprise Sales Representative to close. They carry the quota credit, you get NRR credit when it lands.\n\n - Leading indicators we watch with you: time from production go-live to run-rate consumption, weekly usage against the ramp plan, and executive engagement on each account.\n\nCompensation is $200,000 to $250,000 on-target earnings depending on experience, split 75% base and 25% variable, plus equity. Variable is paid quarterly, weighted 70% gross revenue retention and 30% net revenue retention across your book, with accelerators above target.\n\nHere's how the number works. Every account in your book has an annual minimum commitment. We divide it into quarterly expected usage, adjusted for the ramp we agreed with the customer at signing, and those quarterly numbers add up to your book target. The GRR component pays on actual usage against that target and on renewals at or above commit. The NRR component pays on usage above commit and on expansion closed in your book, whether or not you sourced it. The Enterprise Sales Representative carries the quota credit on expansion; you earn the NRR credit when it lands.\n\n\n\n\nYOU MIGHT BE A FIT IF YOU\n\n - Have 5+ years in customer success, technical account management, or account management at a company priced on usage or consumption (API platform, CCaaS, cloud data, AI platform), and have personally carried a consumption, NRR, or utilization number.\n\n - Have taken a customer from go-live to full value on a commit, and past it, and can walk us through it: the number, where it stalled, what you did, what it ended at.\n\n - Read usage data yourself. You build the burn-down, you spot the flat week, and you know why before anyone asks. SQL or serious spreadsheet fluency.\n\n - Speak contact center. Containment, resolution rate, CSAT, AHT, transfer rate, QA scoring. You understand how a VP of Customer Care decides to route more volume to an AI agent, and what makes them stop.\n\n - Can run an executive relationship at a Fortune 1000 (VP or SVP of CX, Operations, or a COO) and a working relationship with their ops and IT teams in the same week.\n\n - Have quarterbacked a cross-functional timeline before: a customer expansion, a migration, a launch, where half the blockers were on your side of the house. You pushed engineers and product on dates without doing their jobs, and you told the customer the truth when a date moved.\n\n - Are comfortable in the seam between engineers and sellers. You've run production escalations with an unhappy customer on one side and an engineer on the other, and kept both. You know the difference between knowing what needs fixing and fixing it, and you stay on your side of that line.\n\n - Would rather ship a ramp plan this week than perfect a QBR deck. High tolerance for ambiguity, low need for process handed to you.\n\n - Use AI tools every day and have worked hands-on with AI agents (voice or chat) in production. You can read a conversation log and tell the FDE what the customer is experiencing, even if you don't know why yet.\n\nNice to Have\n\n - Came from a company that pays customer success on consumption (Snowflake, Databricks, Twilio, Deepgram, ElevenLabs, Anthropic, OpenAI, or similar).\n\n - Have sold or expanded conversational AI, CCaaS, or contact center automation into insurance, financial services, airlines, retail, or restaurants.\n\n - Have run value reviews that quantified savings and turned directly into a larger commitment.\n\nPerks & Benefits\n\n - $200K to $250K OTE (75% base / 25% variable) + equity\n\n - Catered lunch daily\n\n - Dinner stipend\n\n - $500/month wellness & commuter benefit (commute, gym, fitness classes, mental health)\n\n - 401(k) plan\n\n - Paid parental leave (12 weeks maternal, 6 weeks paternal)\n\n - Medical, dental, and vision coverage\n\n\n\nGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law."}],"apiVersion":"1"}