Lev Haolam is an international, fast-growing mission-driven enterprise based in Israel, focused on the U.S. market and committed to supporting local family-owned businesses in Israel.
At Lev Haolam, we value ownership, collaboration, and continuous improvement. By joining us, you become part of a team committed to meaningful work and long-term growth, for our partners, our customers, and our people.
We are currently looking for an IT Support Specialist to join our international team of passionate professionals. This is an opportunity to contribute to a purpose-driven business while building scalable processes and making a real impact.
About the role:
We are looking for a hands-on IT Support Specialist to ensure the smooth operation of our IT infrastructure and provide day-to-day technical support to employees at our warehouse and other company sites.
In this role, you will be the first point of contact for IT-related issues, helping employees resolve technical problems and keeping workstations, printers, network equipment, and other IT assets running smoothly. You will also collaborate closely with our remote IT team, documenting incidents, escalating complex issues, and helping improve our internal IT processes.
This position is ideal for someone with practical troubleshooting skills, a proactive approach, and the ability to work independently in a hands-on operational environment.
What you will do:
Provide first-line IT support: Troubleshoot Windows PCs, user accounts and access, two-factor authentication (2FA), Wi-Fi, routers, and computer peripherals.
Support printing operations: Troubleshoot standard and label printers, resolve basic BarTender issues, and manage printing supplies. Escalate complex incidents to the remote IT team.
Maintain IT infrastructure: Manage network cabinets, cabling, equipment labeling, and Wi-Fi access points. Install cameras and other equipment according to approved instructions and safety procedures.
Manage IT equipment: Maintain accurate records of equipment, including serial numbers, locations, and assigned users. Prepare workstations for new employees and coordinate small IT purchases with the appropriate approval.
Document incidents and requests: Record all IT requests and independently identified issues in ClickUp in English, including the location, requester, business impact, photos where relevant, troubleshooting steps, time spent, and resolution status.
Collaborate with the remote IT team: Translate requests and technical information from Hebrew into English, provide clear incident reports, and escalate issues when necessary.
Improve IT processes: Create troubleshooting checklists, basic standard operating procedures (SOPs), and equipment location documentation.
Identify recurring issues: Share weekly summaries of common incidents and suggest practical improvements to prevent recurring problems.
What we’re looking for:
At least 1 year of hands-on IT support experience, with practical troubleshooting skills being more important than job title or formal seniority.
Working knowledge of Windows PCs, printers, and computer peripherals.
Basic networking knowledge, including TCP/IP, Wi-Fi, routers, and network cabling.
Working proficiency in Hebrew, both spoken and written.
Sufficient English proficiency to communicate with the remote IT team, manage tickets, and prepare technical documentation.
Strong organizational skills and a consistent approach to ticket documentation and time tracking.
Ability to work independently, prioritize issues based on their operational impact, and recognize when escalation is necessary.
Willingness to perform hands-on installation and maintenance tasks, including working at height when required and following appropriate safety procedures.
Availability to work on-site daily and travel between company sites when needed.
Nice to Have:
Experience with label printers and BarTender software.
Familiarity with Check Point network security equipment.
Experience providing IT support in a warehouse, production, or logistics environment.
Basic PowerShell knowledge.
Work Conditions:
Location: On-site, Neve Daniel, Israel.
Employment type: Full-time, with employment under an Israeli employment arrangement.
Working hours: Sunday-Thursday, 9:00 AM-5:00 PM Israel time, with 1-2 hours of flexibility.
Work environment: A hands-on operational role with regular interaction with warehouse employees and close collaboration with a remote IT team.
Why Join Us?
At Lev Haolam, your work has real meaning. Every day, you’ll contribute to something significant - helping mission-driven products reach customers around the world while being part of a team that values impact, ownership, and growth.
Lev Haolam is an international, fast-growing mission-driven enterprise based in Israel, focused on the U.S. market and committed to supporting local family-owned businesses in Israel.
At Lev Haolam, we value ownership, collaboration, and continuous improvement. By joining us, you become part of a team committed to meaningful work and long-term growth, for our partners, our customers, and our people.
We are currently looking for a Sales & Customer Engagement Specialist to join our international team of passionate professionals. This is an opportunity to contribute to a purpose-driven business while building scalable processes and making a real impact.
About the Role:
Lev Haolam is looking for a proactive and customer-oriented Sales & Customer Engagement Specialist to join our team and help more people discover Israel through our unique travel experiences.
In this role, you will be responsible for converting tour inquiries into bookings through personalized phone consultations, building relationships with potential travelers, and maintaining engagement through email communication and follow-ups.
You’ll be communicating primarily with customers in the United States, helping them explore our tours, understand the experiences we offer, and choose the option that best suits their interests.
This is a part-time, remote position requiring availability during US business hours.
What You’ll Do:
Contact potential customers who have submitted inquiries about our tours and guide them through the booking process.
Conduct personalized sales calls, understand customers’ interests and expectations, present relevant tour options, and convert inquiries into bookings.
Build trust and establish meaningful relationships with potential travelers through engaging and professional communication.
Manage follow-ups with prospects who are not ready to make a booking immediately, using appropriate sales techniques to maintain engagement and move opportunities forward.
Communicate with potential customers via email and other messaging channels, responding to questions and providing relevant information.
Maintain a consistent and professional customer experience throughout the sales journey.
What We’re Looking For:
At least 1 year of experience in sales or 2 years in customer support, or a customer-facing role, with previous sales experience strongly preferred.
Experience in phone-based sales and an understanding of the sales process, including handling objections, closing deals, and following up with potential customers.
Advanced English proficiency (C1 or higher), with the ability to communicate naturally, fluently, and confidently over the phone.
Strong written communication skills, particularly in customer-facing emails and messaging.
Ability to build rapport, establish trust, and turn customer interest into purchasing decisions through a consultative, customer-oriented approach.
Self-organized and proactive, with the ability to manage leads and follow-ups independently.
Nice to Have:
Experience selling premium, boutique, or high-value products and services.
Background in travel, tourism, hospitality, or personalized travel consulting.
Experience working with a US-based customer audience, particularly women aged 55+.
Working Conditions:
Location: Remote.
Employment type: Part-time, Service Agreement.
Working hours: Approximately 10-15 hours per week, with the possibility of increasing the workload up to 20 hours and more as business needs grow.
Schedule: Working hours aligned with US business hours.
Why Join Us?
At Lev Haolam, your work has real meaning. Every day, you’ll contribute to something significant - helping mission-driven products reach customers around the world while being part of a team that values impact, ownership, and growth.