You'll be our eleventh engineering hire. You'll have full ownership over major features, play a huge role in creating the culture of our engineering team, and will work closely with the founders.
You will develop high performance real-time code, deploy to large scale infrastructure, and process massive volumes of data. To give you a sense of the problem space you’ll be working in:
We process over 5TB per second of raw video at peak load
We launched 100 million+ EC2 instances in the last month
Build the core product, from APIs, to real-time video processing pipelines. Be independent and own major features through development and deployment.
Operate, scale and extend our extensive video processing infrastructure. You'll be responsible for running your code in production.
Work directly with customers to solve their problems. All team members participate in customer support in order to drive empathy for our users and help us build better products.
4+ years of systems software development experience
Deep customer empathy, including the desire to speak with customers and make product decisions
Strong ability to learn new technologies and be productive in unfamiliar domains
Bonus points: Previously founded a startup. Extra bonus for a dev-tools startup.
You love writing code, but you love having impact more: We’re a team of engineers at heart, but our #1 goal is building the best possible product. That means making pragmatic choices and looking for 80/20 solutions.
You’re great at “figuring it out”: Recall.ai is a low-structure, high-trust environment. There’s minimal process, and we’re growing so fast that circumstances are constantly changing. If you can take a high level goal and independently figure out how to achieve it, you’ll fit in great.
You don’t give up: The most impactful problems we’ve solved initially seemed impossible. We work in a uniquely hard problem domain, and every important problem needs heaps of persistence.
You want to be a founder: Joining early at a fast-growing, high-talent-density startup is the best thing you can do if you want to be a founder. Anything you want to learn about startups or the business, we’ll teach you.
You’re looking for a chill gig: Startups are very hard, especially if they’re growing fast. You’ll have a ton of responsibility, and there’s always an enormous amount of stuff to do. Raw hours actually make a big difference in the impact we can make right now.
You want to ship perfect code: Velocity is a startup’s only advantage. We don’t have the luxury to wait for perfection, and we’re always looking for ways to get more done with less. We release as soon as we can, and get customer feedback immediately.
Recall.ai is growing extremely fast.
In 2023 we grew revenue over 12x and raised our Series A
In 2024 we grew revenue over 3x and crossed 1000 companies building on the API
In 2025 we power top companies like Calendly, Instacart, and more, and on track to grow revenue more than 3x again.
Hypergrowth of the business means massive growth opportunities for everyone on the team. And not just on the technical side — anything you want to learn about the business we’ll teach you.
","descriptionPlain":"BUILD FOUNDATIONAL INFRASTRUCTURE FOR THE WORLD’S LARGEST DATASET\n\nYou'll be our eleventh engineering hire. You'll have full ownership over major features, play a huge role in creating the culture of our engineering team, and will work closely with the founders.\n\nYou will develop high performance real-time code, deploy to large scale infrastructure, and process massive volumes of data. To give you a sense of the problem space you’ll be working in:\n\n - We process over 5TB per second of raw video at peak load\n\n - We launched 100 million+ EC2 instances in the last month\n\n\nRESPONSIBILITIES\n\n - Build the core product, from APIs, to real-time video processing pipelines. Be independent and own major features through development and deployment.\n\n - Operate, scale and extend our extensive video processing infrastructure. You'll be responsible for running your code in production.\n\n - Work directly with customers to solve their problems. All team members participate in customer support in order to drive empathy for our users and help us build better products.\n\n\nYOUR QUALIFICATIONS\n\n - 4+ years of systems software development experience\n\n - Deep customer empathy, including the desire to speak with customers and make product decisions\n\n - Strong ability to learn new technologies and be productive in unfamiliar domains\n\n - Bonus points: Previously founded a startup. Extra bonus for a dev-tools startup.\n\n\nYOU MIGHT BE THE RIGHT FIT IF…\n\n - You love writing code, but you love having impact more: We’re a team of engineers at heart, but our #1 goal is building the best possible product. That means making pragmatic choices and looking for 80/20 solutions.\n\n - You’re great at “figuring it out”: Recall.ai http://Recall.ai is a low-structure, high-trust environment. There’s minimal process, and we’re growing so fast that circumstances are constantly changing. If you can take a high level goal and independently figure out how to achieve it, you’ll fit in great.\n\n - You don’t give up: The most impactful problems we’ve solved initially seemed impossible. We work in a uniquely hard problem domain, and every important problem needs heaps of persistence.\n\n - You want to be a founder: Joining early at a fast-growing, high-talent-density startup is the best thing you can do if you want to be a founder. Anything you want to learn about startups or the business, we’ll teach you.\n\n\nYOU MIGHT BE THE WRONG FIT IF…\n\n - You’re looking for a chill gig: Startups are very hard, especially if they’re growing fast. You’ll have a ton of responsibility, and there’s always an enormous amount of stuff to do. Raw hours actually make a big difference in the impact we can make right now.\n\n - You want to ship perfect code: Velocity is a startup’s only advantage. We don’t have the luxury to wait for perfection, and we’re always looking for ways to get more done with less. We release as soon as we can, and get customer feedback immediately.\n\n\nJOIN US! \n\nRecall.ai http://Recall.ai is growing extremely fast.\n\n - In 2023 we grew revenue over 12x and raised our Series A\n\n - In 2024 we grew revenue over 3x and crossed 1000 companies building on the API\n\n - In 2025 we power top companies like Calendly, Instacart, and more, and on track to grow revenue more than 3x again.\n\nHypergrowth of the business means massive growth opportunities for everyone on the team. And not just on the technical side — anything you want to learn about the business we’ll teach you.","compensation":{"compensationTierSummary":"$265K • 0.12%","scrapeableCompensationSalarySummary":"$265K","compensationTiers":[{"id":"2ba84072-48ad-41bb-bc77-7e0eb85804fe","tierSummary":"$265K • 0.12%","title":null,"additionalInformation":null,"components":[{"id":"22020497-3f37-411d-9b33-bcb8970848e6","summary":"$265K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":265000,"maxValue":265000},{"id":"8ab4ce83-3ef4-4d1b-812b-1e66d36e3161","summary":"0.12%","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":0.12,"maxValue":0.12}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":265000,"maxValue":265000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":0.12,"maxValue":0.12}]}},{"id":"bdfacd5b-a285-48bb-9501-b0ef0cc63dd0","title":"Velocity Account Executive","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-18T20:19:57.752+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"USA","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/Recall/bdfacd5b-a285-48bb-9501-b0ef0cc63dd0","applyUrl":"https://jobs.ashbyhq.com/Recall/bdfacd5b-a285-48bb-9501-b0ef0cc63dd0/application","descriptionHtml":"As a Velocity Account Executive at Recall, you’ll close net-new business from an inbound funnel of early-stage startups. You will also work to generate outbound opportunities through targeted outreach, competitive campaigns, etc. We're in a space where we have very little competition and have the privilege of defining a new category. Our customers build groundbreaking AI products on the bleeding edge of technology using Recall.
If you're excited about leading the way in tech, creating something new, and being on the ground floor of something big, you’re in the right place.
You want to own and shape our sales motion.
You love building from the ground up and having ownership.
You are looking for a massive growth opportunities. And not just on the sales side. Anything you want to learn about the business we’ll teach you.
You are excited about selling in a huge, greenfield market.
You are not ready for the occasional 60 hour work week right now.
You are not comfortable working without clear structure.
You are not ready for a risky career opportunity. Even with our growth, we are still an early-stage startup. If you need something more predictable, this is not the right fit.
You’re not excited about working with engineers. You won’t be able to succeed in this role unless you love our customers and want to truly help them in whatever way possible.
Manage a primarily inbound funnel
Run the full sales process: Disco -> Demo -> 2 week trial -> Close
Run technical demos
Convert qualified prospects into customers
Manage a 14-day pilot program
Advise technical buyers on best practices
Based in San Francisco.
3+ years of closing experience in SMB or Mid Market SaaS.
Has previous experience selling to technical buyers (Developers, Head of Eng, Head of Product, CTO).
Previous startup experience. Ideally, at a Seed, Series A, or Series B startup.
Proven track record of meeting or exceeding sales targets.
Excellent verbal and written communication skills.
Self-directed and proactive.
Coachable and willing to learn.
100% covered, top-of-the-line health insurance, dental, and vision.
Computer and workspace enhancements.
Unlimited PTO.
Free breakfast, lunch, dinner, and snacks.
Onsite gym
Opportunity to play a critical role in building the foundations of the company and sales culture.
The expected salary range for this position is $200K OTE.
Base and commission split 50/50.
--------------------------------------
Recall.ai is the API to get transcripts, recordings, and metadata from meetings. We offer a unified API to capture data from meeting platforms like Zoom, Microsoft Teams, and Google Meet. Over 2000 companies rely on our API today to process millions of hours of meeting data. We provide rock solid infrastructure that typically takes over a year for a team to build in-house, and we help our customers get up and running in days.
Founded in 2022, Recall is well funded and growing extremely fast. We grew 3x last year to $XXM ARR as a team of less than 30. We serve category leaders such as Calendly, Apollo.io, Hubspot, Grain, and more.
We’re at an inflection point in our growth. In a market where everyone is mining for gold, we’re selling shovels. This is a unique opportunity to work directly with the founders and be a part of building a small, intense team that loves to work hard and play hard.
","descriptionPlain":"ABOUT THE ROLE\n\nAs a Velocity Account Executive at Recall, you’ll close net-new business from an inbound funnel of early-stage startups. You will also work to generate outbound opportunities through targeted outreach, competitive campaigns, etc. We're in a space where we have very little competition and have the privilege of defining a new category. Our customers build groundbreaking AI products on the bleeding edge of technology using Recall.\n\n\n\nIf you're excited about leading the way in tech, creating something new, and being on the ground floor of something big, you’re in the right place.\n\n\n\n\nWHY YOU SHOULD JOIN\n\n - You want to own and shape our sales motion.\n\n - You love building from the ground up and having ownership.\n\n - You are looking for a massive growth opportunities. And not just on the sales side. Anything you want to learn about the business we’ll teach you.\n\n - You are excited about selling in a huge, greenfield market.\n \n\n\nWHY YOU SHOULDN'T JOIN\n\n - You are not ready for the occasional 60 hour work week right now.\n\n - You are not comfortable working without clear structure.\n\n - You are not ready for a risky career opportunity. Even with our growth, we are still an early-stage startup. If you need something more predictable, this is not the right fit.\n\n - You’re not excited about working with engineers. You won’t be able to succeed in this role unless you love our customers and want to truly help them in whatever way possible.\n \n\n\nRESPONSIBILITIES\n\n - Manage a primarily inbound funnel\n\n - Run the full sales process: Disco -> Demo -> 2 week trial -> Close\n\n - Run technical demos\n\n - Convert qualified prospects into customers\n\n - Manage a 14-day pilot program\n\n - Advise technical buyers on best practices\n \n\n\nQUALIFICATIONS\n\n - Based in San Francisco.\n\n - 3+ years of closing experience in SMB or Mid Market SaaS.\n\n - Has previous experience selling to technical buyers (Developers, Head of Eng, Head of Product, CTO).\n\n - Previous startup experience. Ideally, at a Seed, Series A, or Series B startup.\n\n - Proven track record of meeting or exceeding sales targets.\n\n - Excellent verbal and written communication skills.\n\n - Self-directed and proactive.\n\n - Coachable and willing to learn.\n \n\n\nOTHER BENEFITS\n\n - 100% covered, top-of-the-line health insurance, dental, and vision.\n\n - Computer and workspace enhancements.\n\n - Unlimited PTO.\n\n - Free breakfast, lunch, dinner, and snacks.\n\n - Onsite gym\n\n - Opportunity to play a critical role in building the foundations of the company and sales culture.\n \n\n\nANNUAL SALARY\n\n - The expected salary range for this position is $200K OTE.\n\n - Base and commission split 50/50.\n\n--------------------------------------\n\n\nABOUT RECALL.AI https://recall.ai\n\nRecall.ai is the API to get transcripts, recordings, and metadata from meetings. We offer a unified API to capture data from meeting platforms like Zoom, Microsoft Teams, and Google Meet. Over 2000 companies rely on our API today to process millions of hours of meeting data. We provide rock solid infrastructure that typically takes over a year for a team to build in-house, and we help our customers get up and running in days.\n\nFounded in 2022, Recall is well funded and growing extremely fast. We grew 3x last year to $XXM ARR as a team of less than 30. We serve category leaders such as Calendly, Apollo.io, Hubspot, Grain, and more.\n\nWe’re at an inflection point in our growth. In a market where everyone is mining for gold, we’re selling shovels. This is a unique opportunity to work directly with the founders and be a part of building a small, intense team that loves to work hard and play hard.","compensation":{"compensationTierSummary":"$200K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$200K","compensationTiers":[{"id":"294e5374-7f4b-45b7-99d2-d62ee407c649","tierSummary":"On Target Earnings $200K • Offers Equity • Offers Commission","title":"OTE","additionalInformation":null,"components":[{"id":"8ea50256-6598-4a29-bc74-3bce55f1d5c4","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"e2c9932b-0f87-419f-a3fc-53b0c53c27eb","summary":"On Target Earnings $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":200000},{"id":"3a54e9d0-ab37-41ad-830d-136263015630","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":200000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"c5d82d60-2f2a-4e7e-8d93-7e2329e39e9e","title":"Strategic Customer Success Manager (Founding)","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-09T22:44:50.330+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/Recall/c5d82d60-2f2a-4e7e-8d93-7e2329e39e9e","applyUrl":"https://jobs.ashbyhq.com/Recall/c5d82d60-2f2a-4e7e-8d93-7e2329e39e9e/application","descriptionHtml":"We’re looking for a Founding Customer Success Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated post sales professional at Recall.ai, responsible for making sure our biggest customers deploy, expand, and stay.
This role is about retention and growth, not admin. You’ll own a portfolio of 10–15 high-ACV accounts. Companies like Salesforce, HubSpot, ClickUp, and Fireflies, and your job is to make sure they go from signed to fully deployed, and from deployed to expanded.
You’ll build the CS function from the ground up: the account tiers, the health signals, the churn playbook. None of it exists yet.
Location
Recall.ai is an in-office sales culture. You’ll work from our beautiful office at 475 Brannan Street, San Francisco.
What you’ll do
Report to the VP of Sales; own a portfolio of 10–15 strategic accounts (high ACV, underdeployed, or competitively exposed)
Get Salesforce, HubSpot, and Fireflies to full deployment. Navigate internal politics, unblock engineering teams, make the integration ship.
Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
Stay close enough to accounts to catch competitive threats before they become decisions
Turn top account usage patterns into a replicable playbook for other strategic accounts
Cross-sell new features and products as a natural extension of the relationship, not a separate motion
Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
Identify patterns across accounts and feed them back into messaging, product, and sales strategy
What we’re looking for
4–7 years in a technical, customer-facing role or equivalent at a dev-tools or API company
Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal
Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
A specific story about an account you saved before it flagged at-risk
Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
Experience working at a startup with fewer than 50 people
At least 2+ years of tenure at one company, not a series of short stints
Strong judgment and adaptability; comfortable building without a playbook
Why you should join
You want to be the first CSM and own the entire motion. No inherited playbook, no inherited accounts list.
You love building from scratch and having real ownership over outcomes.
You’re energized by being in the room, whiteboards, quick huddles, and all.
You’re looking for a massive growth opportunity in a greenfield market.
You’re genuinely curious about how engineering teams build, and you want to help them succeed.
Why you shouldn’t join
You need a defined playbook to operate. None exists here yet.
You’re not ready for the occasional 60-hour week when a strategic account needs you.
You need something predictable. We’re growing fast, but we’re still early-stage.
You’re not excited about working with engineers. Our buyers are technical and you won’t earn their trust without genuine curiosity.
Benefits
100% covered, top-of-the-line health insurance, dental, and vision.
Breakfast, lunch, and dinner covered.
Ubers/Waymos to and from office covered.
Gas costs covered if you commute and live 10mi+ from the office.
Unlimited PTO.
If not in SF, we cover relocation costs and provide assistance.
Computer and workspace stipend.
Do the best work of your life and be part of a group of people who deeply care about their work.
RecallAI is a venture-backed, high-growth software company built on a usage-based (consumption) revenue model — customers are billed based on metered product usage rather than flat subscription fees. Our finance organization plays a critical role in translating that usage into accurate, defensible revenue, giving the business real-time visibility into growth as it scales.
We're looking for a hands-on Controller to own the accounting close, financial reporting, and revenue recognition for our usage-based business. This role is uniquely suited to someone who is energized by the complexity of consumption-based pricing — metering, usage credits, overages, true-ups, minimum commitments, and variable consideration under ASC 606 — and who wants to build the accounting infrastructure and controls that will scale with the company. You'll partner closely with the CFO, Revenue Operations Team, Sales, and Product/Engineering to ensure usage data flows cleanly into billing, revenue, and the financial statements.
Own the end-to-end monthly, quarterly, and annual close process, delivering accurate financials on a tight timeline.
Lead revenue recognition for usage-based and hybrid (subscription + consumption) contracts in accordance with ASC 606, including variable consideration, minimum commitments, overages, and true-ups.
Partner with Engineering and Data teams to validate that metered usage data reconciles accurately to billing systems and to revenue recognized in the general ledger.
Manage relationships and integrations with billing/metering platforms (specifically Stripe Billing, Metronome) and the ERP/GL system.
Maintain deferred revenue, unbilled receivables, contract assets and liabilities, and related revenue schedules and reconciliations.
Oversee accounts receivable, accounts payable, payroll, and general ledger operations, including collections on usage-based invoices.
Design, implement, and continuously improve internal controls and accounting policies as the company.
Manage the annual financial statement audit, acting as the primary point of contact for external auditors The company will have their first audit with a Big 4.
Some FP&A work on revenue forecasting and usage trend analysis, given the inherent variability of consumption-based revenue. Experience using Snowflake is important
Ensure compliance with multi-state and multi-country sales tax/VAT obligations tied to usage-based billing.
Help Prepare board- and investor-ready financial reporting packages.
Manage the accounting team as the organization grows.
Evaluate, implement, and optimize finance systems (ERP, billing/metering, expense, and payroll platforms) to support scale.
8+ years of progressive accounting experience, including 3+ years in a Controller or accounting leadership role.
Direct experience with usage-based, consumption, or hybrid subscription/usage revenue models — you understand the nuances of ASC 606 variable consideration, not just flat-fee SaaS recognition.
Hands-on experience with modern billing/metering platforms (Stripe Billing, Metronome,) and ERP systems (NetSuite, QuickBooks Online, or similar).
Track record owning fast, accurate month-end close in a high-growth environment.
Experience building and documenting internal controls, ideally with exposure to SOX or audit-readiness initiatives.
Strong GAAP technical accounting skills and comfort operating with ambiguity as processes are built from scratch.
Excellent communication skills — able to explain usage-based revenue mechanics clearly to non-finance stakeholders, executives, and the board.
A builder's mindset: comfortable rolling up your sleeves on day-to-day accounting while also designing scalable processes and systems.
Passed a clean audit with a Big 4
Prior experience at an early- or growth-stage venture-backed startup.
CPA certification
Experience with multi-entity and/or international accounting and consolidations.
Experience integrating product/usage telemetry pipelines with billing and revenue systems.
Ownership over a critical, high-visibility function at a fast-growing company.
Direct partnership with the CFO and executive team on strategic financial decisions.
Competitive salary, equity, and benefits package.
You'll own the entire developer experience function. This means doing absolutely everything to do with developer experience, including:
Developer Success: You'll be in all customer Slack channels as the frontline to help answer their questions and solve their problems. You'll give them advice on best practices for integrating with our API, and provide thoughtful support when they get stuck or need advice.
Technical Writing: You'll develop high-quality sample code, documentation, and technical demos to improve the developer experience.
Product: You'll chat with our customers to deeply understand what they need. You'll advocate for them by communicating their feedback to the rest of the team. You'll be the person we lean on when we build out self-serve developer flows, and optimize our products and developer resources for agents.
Internal Tools and Workflows: You’ll build tools to make our debugging processes more efficient and triaging less time consuming. You’ll have full agency to add new tools and processes as needed to help our customers to be more successful, faster.
And Other Things: Rarely, you may need to join sales calls as a technical resource, contribute to a technical marketing blog post, etc.
Most of the developer experience work will be post-sales. This means that at the moment, this role doesn't involve speaking at tech conferences or writing a ton of marketing content.
Huge impact. You'll have a major role in building a culture centered around customer empathy. You get to build the foundations of the company and developer experience.
No bureaucracy. You’ll own and drive every initiative you work on from start to finish. We fully trust you.
Massive growth opportunities. And not just on the technical/customer-facing side. Anything you want to learn about the business we’ll teach you.
Deep customer empathy, including the desire to help people and solve their problems
Strong ability to communicate complex technical topics in a simple and understandable way
2-3 years of software development experience
You want to work hard. As a founding member of the team, there is a lot of work that needs to be done.
Self-starter who finds excitement in building a function from scratch
Passionate about being a founding startup member
Feels fulfillment in helping others
Not afraid to do things that have never been done before
Enjoys speaking with customers
You can’t work hard right now. Being one of the first developer experience engineers at a startup is going to be a lot of work. The entire company is less than 30 people, and this will likely the hardest job you've ever had.
You need a stability. As a fast growing startup with 1000+ customers and 10+ years of runway, we're in a pretty good spot. However, startups are inherently risky. If stability is important to you, this founding role may not be the right fit.
You’re not excited about helping developers. You won’t be able to succeed at this role unless you love our customers and want to truly help them in whatever way possible.
(Why you may or may not be excited about joining us)
Raw hours make a difference
Working too many hours doesn't guarantee success, but working too few leads to failure. We expect everyone to put in their best effort every day, but we generally don't expect you to work late evenings or on weekends. We are careful to avoid burnout, but we also don't want to sugarcoat the fact that raw hours can make a huge difference in a startup.
Customer obsession
We would be nothing without our customers, and we believe being obsessed about our customers is a competitive advantage. Every single member of the team at Recall responds to customers, helps them debug issues, and deeply understands our customer's goals, even outside of Recall. The easiest way to obsess over our customers is to genuinely care about as humans, which naturally turns into the desire to want to help them.
Competitive equity
Computer and workspace enhancements
Unlimited vacation
Quarterly company off-sites with the team and explore exciting destinations around the world
Opportunity to take on significant responsibility and ownership in building out Recall
We’re looking for a Founding Customer Success Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated post-sales professional at Recall.ai, responsible for making sure our biggest customers deploy, expand, and stay. Our ICP is founders, product teams, and engineering teams.
Own a portfolio of 10–15 strategic accounts such as Salesforce, Hubspot, etc. Navigate internal politics, unblock engineering teams, make sure they go from signed -> fully deployed -> expanded
Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
Turn top account usage patterns into a replicable playbook for other strategic accounts
Cross-sell new features and products as a natural extension of the relationship, not a separate motion
Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
Identify patterns across accounts and feed them back into messaging, product, and sales strategy
4–7 years in a technical, customer-facing role or equivalent at a dev-tools or API company
Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal
Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
Experience working at a Seed, Series A, or Series B company
At least 2+ years of tenure at one company, not a series of short stints
You want to be the first CSM and own the entire motion. No inherited playbook, no inherited accounts list.
We treat everybody like an owner of the company: Watch through our library of recorded fundraising calls from our Seed, Series A and Series B raises. See every board deck, investor update, and more. Get a front row seat to how we close $1M+ deals with companies like Salesforce, while being a 30 person company.
No bureaucracy. You’ll own and drive every initiative you work on from start to finish. We fully trust you.
In-person in SF, 5 days a week.
You are not ready for the occasional 60 hour work week right now.
You are not ready to work 5 days a week, in SF.
You are not comfortable working without clear structure.
You are not ready for a risky career opportunity. Even with our growth, we are still an early-stage startup. If you need something more predictable, this is not the right fit.
100% covered, top-of-the-line health insurance, dental, and vision.
Breakfast, lunch, and dinner covered.
Ubers/Waymos to and from office covered.
Gas costs covered if you commute and live 10mi+ from the office.
Unlimited PTO.
If not in SF, we cover relocation costs and provide assistance.
Computer and workspace stipend.
Do the best work of your life and be part of a group of people who deeply care about their work.
Recall.ai is building a new hyperscaler for the world's largest dataset: conversation data. Our mission is to get all the conversation data in the world into a form that's accessible and understandable by AI.
Companies like Salesforce, HubSpot, Datadog, Rippling, Deel, Monday.com, Calendly, Asana, and Workday already work with us. Every software company of note is either already powering their AI features through Recall, or in a deal cycle with us.
They choose us because this problem is genuinely important and hard to solve.
Here's why our mission is important: 50-70% of an office worker's day is uncreative toil that AI can alleviate (e.g. sending emails, scheduling, drafting contracts, etc.). But AI is bottlenecked by context, not intelligence. Just like how humans get most context from conversations, we’re giving AI the eyes and ears to access the same conversation data set.
This is a brutal infrastructure problem because conversations happen all at once. At 9am Pacific, millions of people across North America click \"start meeting\" within 60 seconds of each other, every single hour. Our load graph spikes vertically at the top of every hour. Our weekly peak load is 4,000% higher than our weekly minimum. When Amazon built AWS, they built it to handle Black Friday, one day a year where millions of people hit their systems at once. We deal with the equivalent of roughly 240 Black Fridays a week.
We run nearly 100,000 computers in our cluster, processing the equivalent of 3,000 full length movies of raw video per second at peak load, and we're just getting started. All the words ever written in human history are still less than 20% of one year of US office conversations.
What makes this exciting is how early we are. We captured 0.02% of office conversations last year, just in the US. If in 5 years, 20% of tech forward companies want conversation context inside their AI tools, that's a thousand times more data than we process today.
","descriptionPlain":"We’re looking for a Founding Customer Success Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated post-sales professional at Recall.ai http://Recall.ai, responsible for making sure our biggest customers deploy, expand, and stay. Our ICP is founders, product teams, and engineering teams.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own a portfolio of 10–15 strategic accounts such as Salesforce, Hubspot, etc. Navigate internal politics, unblock engineering teams, make sure they go from signed -> fully deployed -> expanded\n\n - Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process\n\n - Turn top account usage patterns into a replicable playbook for other strategic accounts\n\n - Cross-sell new features and products as a natural extension of the relationship, not a separate motion\n\n - Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work\n\n - Identify patterns across accounts and feed them back into messaging, product, and sales strategy\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - 4–7 years in a technical, customer-facing role or equivalent at a dev-tools or API company\n\n - Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal\n\n - Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out\n\n - Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys\n\n - Experience working at a Seed, Series A, or Series B company\n\n - At least 2+ years of tenure at one company, not a series of short stints\n\n\n\n\nWHY YOU SHOULD JOIN\n\n - You want to be the first CSM and own the entire motion. No inherited playbook, no inherited accounts list.\n\n - We treat everybody like an owner of the company: Watch through our library of recorded fundraising calls from our Seed, Series A and Series B raises. See every board deck, investor update, and more. Get a front row seat to how we close $1M+ deals with companies like Salesforce, while being a 30 person company.\n\n - No bureaucracy. You’ll own and drive every initiative you work on from start to finish. We fully trust you.\n\n - In-person in SF, 5 days a week.\n\n\n\n\nWHY YOU SHOULDN’T JOIN\n\n - You are not ready for the occasional 60 hour work week right now.\n\n - You are not ready to work 5 days a week, in SF.\n\n - You are not comfortable working without clear structure.\n\n - You are not ready for a risky career opportunity. Even with our growth, we are still an early-stage startup. If you need something more predictable, this is not the right fit.\n\n\n\n\nOTHER BENEFITS\n\n - 100% covered, top-of-the-line health insurance, dental, and vision.\n\n - Breakfast, lunch, and dinner covered.\n\n - Ubers/Waymos to and from office covered.\n\n - Gas costs covered if you commute and live 10mi+ from the office.\n\n - Unlimited PTO.\n\n - If not in SF, we cover relocation costs and provide assistance.\n\n - Computer and workspace stipend.\n\n - Do the best work of your life and be part of a group of people who deeply care about their work.\n\n\n\n\nOUR MISSION\n\nRecall.ai https://www.recall.ai is building a new hyperscaler for the world's largest dataset: conversation data. Our mission is to get all the conversation data in the world into a form that's accessible and understandable by AI.\n\nCompanies like Salesforce, HubSpot, Datadog, Rippling, Deel, Monday.com, Calendly, Asana, and Workday already work with us. Every software company of note is either already powering their AI features through Recall, or in a deal cycle with us.\n\nThey choose us because this problem is genuinely important and hard to solve.\n\nHere's why our mission is important: 50-70% of an office worker's day is uncreative toil that AI can alleviate (e.g. sending emails, scheduling, drafting contracts, etc.). But AI is bottlenecked by context, not intelligence. Just like how humans get most context from conversations, we’re giving AI the eyes and ears to access the same conversation data set.\n\nThis is a brutal infrastructure problem because conversations happen all at once. At 9am Pacific, millions of people across North America click \"start meeting\" within 60 seconds of each other, every single hour. Our load graph spikes vertically at the top of every hour. Our weekly peak load is 4,000% higher than our weekly minimum. When Amazon built AWS, they built it to handle Black Friday, one day a year where millions of people hit their systems at once. We deal with the equivalent of roughly 240 Black Fridays a week.\n\nWe run nearly 100,000 computers in our cluster, processing the equivalent of 3,000 full length movies of raw video per second at peak load, and we're just getting started. All the words ever written in human history are still less than 20% of one year of US office conversations.\n\nWhat makes this exciting is how early we are. We captured 0.02% of office conversations last year, just in the US. If in 5 years, 20% of tech forward companies want conversation context inside their AI tools, that's a thousand times more data than we process today.","compensation":{"compensationTierSummary":"$220K – $235K • Offers Equity • Offers Bonus","scrapeableCompensationSalarySummary":"$220K - $235K","compensationTiers":[{"id":"1775a0b6-45f3-4ba1-b2a9-bd2ac970c861","tierSummary":"On Target Earnings $220K – $235K • Offers Equity • Offers Bonus","title":null,"additionalInformation":null,"components":[{"id":"d6c87d7e-a2ed-4e9b-b25d-8d731755dbfb","summary":"On Target Earnings $220K – $235K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":220000,"maxValue":235000},{"id":"bae4abd8-24ca-4cfe-bfb4-b84af8780e64","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"7641665b-af55-4e1e-be06-2fe73a6bf079","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":220000,"maxValue":235000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}}],"apiVersion":"1"}