![](\"https://app.ashbyhq.com/api/images/user-content/dcfed319-aba4-46d7-8ead-154e0711efad/340e46af-2da0-4e98-b1dd-e2d7a55000b5/Fireplace%20picture.png\")
I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy.
Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result.
We're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people.
Multiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them.
We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in.
If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives.
- Shun
Do you want to build a product that will save lives?
Long before the \"vertical AI\" craze, we were obsessed with active reinforcement learning—a niche field in 2021 that the world, pre-ChatGPT, largely ignored.
Our trajectory has been unwavering since our YC application: achieving the \"holy grail\" of personalized medicine and deep phenotyping. This is powered by our proprietary active learning architecture - a system we codified in a 2021 patent that anticipated the Sparse Mixture of Experts (MoE) and active learning loops now foundational to modern LLMs.
While others are just arriving at the party, we’ve spent years executing a plan to build what is now one of the world’s largest, highest-quality labeled datasets. As a Clinical Engineer, you'll use your medical training to solve novel technical problems that will save lives.
We’re looking for someone who
Has a medical degree and can code.
Competent in TS and JS, with a track record of learning new languages.
Has experience with frameworks/libraries like Angular, Node and React.
Has experience with AWS (e.g. APIG, SQS, DynamoDB, Lambda, Cognito, Amplify, CloudFormation) and/or hungry to learn.
Is obsessive about UX and optimises for this over arbitrary technical goals.
Is driven, impatient to grow and wants their shot to change the world.
What to expect in the role
You’ll work with an incredibly smart team. Like Michael who built a working CPU from logic dates at age 16 and co-founded YC-backed Embark Trucks, the first self-driving vehicle on Canadian roads. Or Souradip, who built an acoustic fall detector using on-device deep learning; he’s also an MB/PhD from Cambridge who’s published in top medical journals.
You’ll own your projects end to end and ship fast. Like Alex who built ‘Slack for medical teams’ supporting 1000s of channels per organisation and a real time single source of truth for patient data in 4 weeks. Or Dennis who built and shipped a lightning fast cloud document library for clinics in a few days with <100ms traversals through preloading.
You’ll work on a well-established stack that’s already highly scalable, cost effective, secure and performant with minimal to zero ops.
You’ll learn new technologies; whatever is needed to solve the problem. We are tech agonistic, and collectively choose the best tools for the job. We’re constantly looking to maximise our productivity and minimise what we call “discounted dev time cost” for shipping features.
Our current stack
We have 2 separate fully functional web apps in prod: one for clinical users and one for patients. Angular, React and Electron, Mixpanel/Posthog for analytics, a fully serverless backend in AWS (Cognito, Appsync GraphQL, Lambda, DynamoDB). We have good functional & unit test coverage and CI/CD.
","descriptionPlain":"I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy.\n\nOur mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result.\n\nWe're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people.\n\nMultiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them.\n\nWe have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in.\n\nIf you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives.\n\n- Shun\n\n\n\nDo you want to build a product that will save lives?\n\nLong before the \"vertical AI\" craze, we were obsessed with active reinforcement learning—a niche field in 2021 that the world, pre-ChatGPT, largely ignored.\n\nOur trajectory has been unwavering since our YC application: achieving the \"holy grail\" of personalized medicine and deep phenotyping. This is powered by our proprietary active learning architecture - a system we codified in a 2021 patent that anticipated the Sparse Mixture of Experts (MoE) and active learning loops now foundational to modern LLMs.\n\nWhile others are just arriving at the party, we’ve spent years executing a plan to build what is now one of the world’s largest, highest-quality labeled datasets. As a Clinical Engineer, you'll use your medical training to solve novel technical problems that will save lives.\n\n\n\nWe’re looking for someone who\n\n - Has a medical degree and can code.\n\n - Competent in TS and JS, with a track record of learning new languages.\n\n - Has experience with frameworks/libraries like Angular, Node and React.\n\n - Has experience with AWS (e.g. APIG, SQS, DynamoDB, Lambda, Cognito, Amplify, CloudFormation) and/or hungry to learn.\n\n - Is obsessive about UX and optimises for this over arbitrary technical goals.\n\n - Is driven, impatient to grow and wants their shot to change the world.\n\n\n\nWhat to expect in the role\n\n - You’ll work with an incredibly smart team. Like Michael who built a working CPU from logic dates at age 16 and co-founded YC-backed Embark Trucks, the first self-driving vehicle on Canadian roads. Or Souradip, who built an acoustic fall detector using on-device deep learning; he’s also an MB/PhD from Cambridge who’s published in top medical journals.\n\n - You’ll own your projects end to end and ship fast. Like Alex who built ‘Slack for medical teams’ supporting 1000s of channels per organisation and a real time single source of truth for patient data in 4 weeks. Or Dennis who built and shipped a lightning fast cloud document library for clinics in a few days with <100ms traversals through preloading.\n\n - You’ll work on a well-established stack that’s already highly scalable, cost effective, secure and performant with minimal to zero ops.\n\n - You’ll learn new technologies; whatever is needed to solve the problem. We are tech agonistic, and collectively choose the best tools for the job. We’re constantly looking to maximise our productivity and minimise what we call “discounted dev time cost” for shipping features.\n\n\n\nOur current stack\n\nWe have 2 separate fully functional web apps in prod: one for clinical users and one for patients. Angular, React and Electron, Mixpanel/Posthog for analytics, a fully serverless backend in AWS (Cognito, Appsync GraphQL, Lambda, DynamoDB). We have good functional & unit test coverage and CI/CD."},{"id":"23d396d1-f731-49ee-bb40-6a6d06f69ed0","title":"Mid-Market Account Executive","department":"Revenue","team":"Sales","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2025-03-27T19:15:22.326+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/anima/23d396d1-f731-49ee-bb40-6a6d06f69ed0","applyUrl":"https://jobs.ashbyhq.com/anima/23d396d1-f731-49ee-bb40-6a6d06f69ed0/application","descriptionHtml":"I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy.
Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result.
We're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people.
Multiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them.
We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in.
If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives.
- Shun
Please note that as this role may involve site work and on-site support for our users, we can only consider your application if you are based in the UK. You will not be able to complete our screening task if you are not based in the UK, so please bear this in mind when submitting your application. We hope to welcome you to the team soon!
Join Anima, and you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe.
Since launching in the UK, we're now used in by GP practices, primary care networks and federations across the country who collectively provide care for over 2 million patients.
Our current distribution team have said that one of the biggest perks of working at Anima is seeing the delight and disbelief on people’s faces when we show them our demo, something that is truly a 10x generational leap. Here’s what some of our users have been saying:
*“I sent a plan to the patient and it’s incredible, within a few minutes they’re coming back to me saying that they can make the appointment!”
\"I would call that next generation, I think you have that badge\"
”Sometimes you need to stop driving a Fiesta and buy a Mercedes\"*
Lots of us went into medicine because we wanted to maximise our positive impact. At Anima, we understand that distribution is the other half of a legendary product. Here are incredible things we’ve built as a result of our fullstack sales team:
A Clinical Director at one of our practices wanted to streamline multiple access channels and make access equitable and fair. After some great discovery and deep listening, the AM together with the customer suggested we build something called ‘proxy requests’, which would allow the reception team at a clinic to complete Anima requests on behalf of a patient who was on a landline call - this made it possible to give someone with no internet or mobile phone the same access to care. This is now one of our most popular features that has led to viral referrals and fanatical users.
One of our fullstack account manager, realised that adding a configurable feature that allows patients to self-book appointments directly into the electronic health record calendar would be critical to closing large enterprise accounts. By deeply understanding the pain points and anxieties underlying the feature, Anima built the feature in 9 days, to the great excitement of users at demo calls and $1m+ ACV meetings.
Off the back of fanatical referrals from our existing users, the team was invited to present to NHS England at national and regional level, and we’ve been helping to shape the future of the primary care market through an upcoming $1bn+ procurement framework.
Hungry and wants their shot to change the world - a force of nature when empowered with the tools, resources and development to do it.
Exceptional communicator, able to distill complex information into clear and concise bullets without jargon. An excellent conduit between users and the rest of the company.
Able to execute a high sigma discovery process and in combination with incisive people intuition, elucidate deep pain points and opportunities to excite within minutes of the first call.
Has incredibly high standards for themselves and an unshakeable growth mindset: able to challenge themselves and those around them to push to do things better.
Exceptionally organised: able to build & maintain multiple relationships across a diverse range of organisations, and consistently execute on plans to onboard and retain users. Reliably follows up on 100% of qualified leads at optimal intervals.
A gifted relationship builder, able to quickly build rapport and emotional anchors with almost anyone and any persona.
Pragmatic rather than dogmatic in decision making: able to weigh real world data appropriately, changing course when necessary towards optimal outcomes for patients and clinicians.
Keen to understand the big picture & entire context of the company and vertical; impatient to grow towards a senior executive role.
Seeks to maximise combined team productivity, communicating the right things at the right time through the right channels.
Intellectually curious and loves learning - able to tackle entirely novel challenges that lack prior precedent through first principles thinking, creatively using the right pragmatic approach, with an understanding of alternatives and trade offs.
It's helpful to have B2B/SaaS experience, generating leads of $10k+ ACV, but not mandatory - we will make exceptions if you’re a high performing BDR. You need to have demonstrated a high growth mindset and potential for rapid skill development through past projects. For this role, you will need to be based in the UK.
We're live with GP teams across the country, being used by teams across the NHS. Over the rest of 2024, we're continuing to onboard teams that want to build the future of healthcare, and will be working with the NHS to deploy Anima at regional & national level. We’ll also be identifying international partners to power Anima’s next stage of growth.
We’re looking to add talented account executives who understand the urgency and importance of what we’re doing for society and are hungry to make impact.
Our VP Sales has a 90%+ e2e close rate, and the distro org averages about 80%. Our CAC payback, gross margin, retention are all world class and you'll be joining an exceptional team with top metrics for SaaS, despite being in a traditionally slower vertical.
First month - some examples of what to expect:
Participate in user discovery & demo calls to develop a deep understanding of their fundamental motivations and needs/pain points, translating these insights into optimal feature roadmaps.
Source leads and execute campaigns. Get as much exposure as possible to developing the full lifecycle of an opportunity from lead through to closure.
Join the team at events & conferences, speaking to potential users, conducting demos and converting leads.
Next 6 months - some examples of what to expect:
Build domain expertise to scale our prospecting, identifying the teams in the most pain who are likely to become fanatical users of Anima.
Become the central point of contact for assigned GP practices and PCNs. Your job is to maximise discounted fanaticism, doing whatever is necessary to help practices start - and continue - using Anima.
Work with customer success colleagues to maximise virality and fanaticism across your accounts, doing whatever is needed to ensure every account leads to the maximum number of fanatical referrals.
6+ months - some examples of what to expect:
Potential to transition into a Strategic Enterprise AE, with managerial responsibility for junior AEs joining the team.
Take on account management responsibility for larger accounts e.g. GP federations and ICSs (covering 1m+ patients).
Work with the team to scale our sales & marketing, including working with NHS leaders to identify and secure regional & national-level procurement opportunities, including those beyond primary care.
I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy.
Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result.
We're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people.
Multiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them.
We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in.
If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives.
- Shun
Long before the \"vertical AI\" craze, we were obsessed with active reinforcement learning—a niche field in 2021 that the world, pre-ChatGPT, largely ignored.
Our trajectory has been unwavering since our YC application: achieving the \"holy grail\" of personalized medicine and deep phenotyping. This is powered by our proprietary active learning architecture - a system we codified in a 2021 patent that anticipated the Sparse Mixture of Experts (MoE) and active learning loops now foundational to modern LLMs.
While others are just arriving at the party, we’ve spent years executing a plan to build what is now one of the world’s largest, highest-quality labeled datasets.
We’re looking for someone who
Has a track record of relentless shipping.
Has proven ability to navigate ambiguity and tackle novel technical challenges from conception to production.
Has strong CS Fundamentals. A deep understanding of data structures, algorithms (e.g., breadth-first search), and first-principles thinking to solve complex product problems.
Is expert-level in TypeScript (TS). Proficiency in building type-safe, scalable applications. You are a full-stack expert in the JavaScript/Node.js ecosystem with a pragmatic approach to tech debt and tool selection.
Has hands-on expertise with React, Angular, or Node.js, with the ability to move between frontend and backend as needed.
Has experience architecting on AWS (specifically Lambda, DynamoDB, SQS, and CloudFormation) or a proven \"hungry to learn\" mindset regarding serverless infrastructure.
Is disciplined towards best practice version control, CI/CD and code extensibility. Values interface safety through dimensionality reduction at interfaces.
Is obsessive about UX and optimises for this over arbitrary technical goals.
Is driven, impatient to grow and wants their shot to change the world.
We hire at all levels: our team has new grads and product leaders with 20 years experience.
What to expect in the role
You’ll work with an incredibly smart team. Like Michael who built a working CPU from logic dates at age 16 and co-founded YC-backed Embark Trucks, the first self-driving vehicle on Canadian roads. Or Souradip, who built an acoustic fall detector using on-device deep learning; he’s also an MB/PhD from Cambridge who’s published in top medical journals.
You’ll own your projects end to end and ship fast. Like Alex who built ‘Slack for medical teams’ supporting 1000s of channels per organisation and a real time single source of truth for patient data in 4 weeks. Or Dennis who built and shipped a lightning fast cloud document library for clinics in a few days with <100ms traversals through preloading.
You’ll work on a well-established stack that’s already highly scalable, cost effective, secure and performant with minimal to zero ops.
You’ll learn new technologies; whatever is needed to solve the problem. We are tech agonistic, and collectively choose the best tools for the job. We’re constantly looking to maximise our productivity and minimise what we call “discounted dev time cost” for shipping features.
Our current stack
We have 2 separate fully functional web apps in prod: one for clinical users and one for patients. Angular, React and Electron, Mixpanel/Posthog for analytics, a fully serverless backend in AWS (Cognito, Appsync GraphQL, Lambda, DynamoDB). We have good functional & unit test coverage and CI/CD.
","descriptionPlain":"I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy.\n\nOur mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result.\n\nWe're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people.\n\nMultiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them.\n\nWe have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in.\n\nIf you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives.\n\n- Shun\n\nLong before the \"vertical AI\" craze, we were obsessed with active reinforcement learning—a niche field in 2021 that the world, pre-ChatGPT, largely ignored.\n\nOur trajectory has been unwavering since our YC application: achieving the \"holy grail\" of personalized medicine and deep phenotyping. This is powered by our proprietary active learning architecture - a system we codified in a 2021 patent that anticipated the Sparse Mixture of Experts (MoE) and active learning loops now foundational to modern LLMs.\n\nWhile others are just arriving at the party, we’ve spent years executing a plan to build what is now one of the world’s largest, highest-quality labeled datasets.\n\nWe’re looking for someone who\n\n - Has a track record of relentless shipping.\n\n - Has proven ability to navigate ambiguity and tackle novel technical challenges from conception to production.\n\n - Has strong CS Fundamentals. A deep understanding of data structures, algorithms (e.g., breadth-first search), and first-principles thinking to solve complex product problems.\n\n - Is expert-level in TypeScript (TS). Proficiency in building type-safe, scalable applications. You are a full-stack expert in the JavaScript/Node.js ecosystem with a pragmatic approach to tech debt and tool selection.\n\n - Has hands-on expertise with React, Angular, or Node.js, with the ability to move between frontend and backend as needed.\n\n - Has experience architecting on AWS (specifically Lambda, DynamoDB, SQS, and CloudFormation) or a proven \"hungry to learn\" mindset regarding serverless infrastructure.\n\n - Is disciplined towards best practice version control, CI/CD and code extensibility. Values interface safety through dimensionality reduction at interfaces.\n\n - Is obsessive about UX and optimises for this over arbitrary technical goals.\n\n - Is driven, impatient to grow and wants their shot to change the world.\n\n\nWe hire at all levels: our team has new grads and product leaders with 20 years experience.\n\n\n\nWhat to expect in the role\n\n - You’ll work with an incredibly smart team. Like Michael who built a working CPU from logic dates at age 16 and co-founded YC-backed Embark Trucks, the first self-driving vehicle on Canadian roads. Or Souradip, who built an acoustic fall detector using on-device deep learning; he’s also an MB/PhD from Cambridge who’s published in top medical journals.\n\n - You’ll own your projects end to end and ship fast. Like Alex who built ‘Slack for medical teams’ supporting 1000s of channels per organisation and a real time single source of truth for patient data in 4 weeks. Or Dennis who built and shipped a lightning fast cloud document library for clinics in a few days with <100ms traversals through preloading.\n\n - You’ll work on a well-established stack that’s already highly scalable, cost effective, secure and performant with minimal to zero ops.\n\n - You’ll learn new technologies; whatever is needed to solve the problem. We are tech agonistic, and collectively choose the best tools for the job. We’re constantly looking to maximise our productivity and minimise what we call “discounted dev time cost” for shipping features.\n\n\n\nOur current stack\n\nWe have 2 separate fully functional web apps in prod: one for clinical users and one for patients. Angular, React and Electron, Mixpanel/Posthog for analytics, a fully serverless backend in AWS (Cognito, Appsync GraphQL, Lambda, DynamoDB). We have good functional & unit test coverage and CI/CD."},{"id":"b1540d1b-0517-46c1-abcc-690205e2b760","title":"Technical Support Lead","department":"Revenue","team":"Customer Success","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-03-31T12:07:05.204+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/anima/b1540d1b-0517-46c1-abcc-690205e2b760","applyUrl":"https://jobs.ashbyhq.com/anima/b1540d1b-0517-46c1-abcc-690205e2b760/application","descriptionHtml":"I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy.
Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result.
We're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people.
Multiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them.
We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in.
If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives.
- Shun
Anima is hiring another Technical Support Lead to ensure every user interaction is fast, empathetic, and effective. We’re looking for a technical IC who takes genuine pride in building and delivering world-class support that drives customer satisfaction, retention, and growth.
As the second dedicated hire in this function, you’ll own and define how world-class support operates at Anima, setting the blueprint for our long-term success.
You’ll be a true player-coach: co-leading Anima’s support desk, resolving customer issues via chat, email, and video calls, while also designing automations and workflows, creating the documentation and SOPs, and building the playbooks that will help us scale a high-performing support organization.
Handle inbound support conversations via Intercom, from simple questions to complex troubleshooting.
Host short virtual calls with customers to resolve issues quickly.
Create high-quality Linear tickets with full reproduction steps, logs, and customer impact details.
Build and maintain an internal support knowledge base for faster issue resolution.
Contribute to and improve our Help Centre with clear, helpful articles.
Record short Loom videos to walk customers through solutions or product features.
Identify recurring customer pain points and work with product to address them.
Track and report key support metrics such as first response time, CSAT, and resolution time.
Regularly assess where support time is spent and propose automation opportunities with the growth team.
Implement automations to speed up ticket routing, triage, and follow-up.
Customer-First Mindset
You love speaking with customers and solving their problems quickly, clearly, and empathetically.
You see every conversation as a chance to build trust and deepen relationships.
You adapt your tone and style to fit the customer’s needs and background.
Relentless Problem Solver
You enjoy diving deep into issues and finding solutions, even when they are messy or ambiguous.
You are comfortable working in Intercom for hours, chasing down answers, and following threads until they are resolved.
You proactively escalate product bugs or usability issues with clear, actionable context for engineering.
Product Expertise & Cross-Functional Working
You become a true product matter expert across all Anima product lines.
You create high-quality Linear tickets that contain all relevant details for the product team to reproduce and fix issues.
You work closely with product managers and engineers to ensure bugs and customer concerns are understood and prioritised.
You work closely with the revenue team to identify the best cross-selling/up-selling opportunities
Operational Precision and Strategic Thinking
You keep support processes organised, documented, and efficient.
You regularly assess which activities take the most time and identify opportunities for automation, working with the growth team to implement solutions.
You take pride in ensuring no ticket or customer query is ever left unresolved.
Clear, Concise Communication
Exceptional written communication skills that make complex topics simple and professional.
Comfortable switching between detailed internal notes for engineers and friendly, approachable messaging for customers.
Calm Under Pressure
You can manage multiple conversations and priorities without dropping the ball.
You stay composed and constructive, even when customers are frustrated or urgent issues arise.
Experience with Intercom or similar support platforms.
Experience supporting a complex product with a wide variety of stakeholders across different levels of technical competency.
Familiarity with healthcare, SaaS, or other complex Operating System (OS) style platforms.
Interest in process automation tools such as Zapier, Notion, or Retool.
Prior experience in Implementation or Teaching.
Prior experience in a startup or fast-moving environment.
2+ years of professional experience in customer support, operations, or a similar role. This role is open to candidates of all experience levels, with potential to grow into leadership responsibilities such as leading a team and shaping technical direction.
Demonstrated success supporting a complex product for diverse stakeholders.
Track record of reliability and ownership.
Mission-aligned and passionate about improving healthcare and creating real-world impact.
People looking for a temporary role before moving to another function.
Those who dislike repetitive problem-solving or spending extended time in support tools.
Anyone who avoids direct customer interaction.
People who need a perfectly predictable day-to-day workload.
This role is remote, with a preference for candidates based in the UK timezone.
","descriptionPlain":"I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy.\n\nOur mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result.\n\nWe're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people.\n\nMultiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them.\n\nWe have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in.\n\nIf you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives.\n\n- Shun\n\n\n\n\nROLE OVERVIEW\n\nAnima is hiring another Technical Support Lead to ensure every user interaction is fast, empathetic, and effective. We’re looking for a technical IC who takes genuine pride in building and delivering world-class support that drives customer satisfaction, retention, and growth.\n\nAs the second dedicated hire in this function, you’ll own and define how world-class support operates at Anima, setting the blueprint for our long-term success.\n\nYou’ll be a true player-coach: co-leading Anima’s support desk, resolving customer issues via chat, email, and video calls, while also designing automations and workflows, creating the documentation and SOPs, and building the playbooks that will help us scale a high-performing support organization.\n\n\n\n\nEXAMPLE TASKS YOU MAY OWN\n\n - Handle inbound support conversations via Intercom, from simple questions to complex troubleshooting.\n\n - Host short virtual calls with customers to resolve issues quickly.\n\n - Create high-quality Linear tickets with full reproduction steps, logs, and customer impact details.\n\n - Build and maintain an internal support knowledge base for faster issue resolution.\n\n - Contribute to and improve our Help Centre with clear, helpful articles.\n\n - Record short Loom videos to walk customers through solutions or product features.\n\n - Identify recurring customer pain points and work with product to address them.\n\n - Track and report key support metrics such as first response time, CSAT, and resolution time.\n\n - Regularly assess where support time is spent and propose automation opportunities with the growth team.\n\n - Implement automations to speed up ticket routing, triage, and follow-up.\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - Customer-First Mindset\n \n - You love speaking with customers and solving their problems quickly, clearly, and empathetically.\n \n - You see every conversation as a chance to build trust and deepen relationships.\n \n - You adapt your tone and style to fit the customer’s needs and background.\n\n - Relentless Problem Solver\n \n - You enjoy diving deep into issues and finding solutions, even when they are messy or ambiguous.\n \n - You are comfortable working in Intercom for hours, chasing down answers, and following threads until they are resolved.\n \n - You proactively escalate product bugs or usability issues with clear, actionable context for engineering.\n\n - Product Expertise & Cross-Functional Working\n \n - You become a true product matter expert across all Anima product lines.\n \n - You create high-quality Linear tickets that contain all relevant details for the product team to reproduce and fix issues.\n \n - You work closely with product managers and engineers to ensure bugs and customer concerns are understood and prioritised.\n \n - You work closely with the revenue team to identify the best cross-selling/up-selling opportunities\n\n - Operational Precision and Strategic Thinking\n \n - You keep support processes organised, documented, and efficient.\n \n - You regularly assess which activities take the most time and identify opportunities for automation, working with the growth team to implement solutions.\n \n - You take pride in ensuring no ticket or customer query is ever left unresolved.\n\n - Clear, Concise Communication\n \n - Exceptional written communication skills that make complex topics simple and professional.\n \n - Comfortable switching between detailed internal notes for engineers and friendly, approachable messaging for customers.\n\n - Calm Under Pressure\n \n - You can manage multiple conversations and priorities without dropping the ball.\n \n - You stay composed and constructive, even when customers are frustrated or urgent issues arise.\n \n \n\n\nBONUS POINTS\n\n - Experience with Intercom or similar support platforms.\n\n - Experience supporting a complex product with a wide variety of stakeholders across different levels of technical competency.\n\n - Familiarity with healthcare, SaaS, or other complex Operating System (OS) style platforms.\n\n - Interest in process automation tools such as Zapier, Notion, or Retool.\n\n - Prior experience in Implementation or Teaching.\n\n - Prior experience in a startup or fast-moving environment.\n\n\n\n\nEXPERIENCE & ATTRIBUTES\n\n - 2+ years of professional experience in customer support, operations, or a similar role. This role is open to candidates of all experience levels, with potential to grow into leadership responsibilities such as leading a team and shaping technical direction.\n\n - Demonstrated success supporting a complex product for diverse stakeholders.\n\n - Track record of reliability and ownership.\n\n - Mission-aligned and passionate about improving healthcare and creating real-world impact.\n\n\n\n\nTHIS ROLE IS NOT FOR\n\n - People looking for a temporary role before moving to another function.\n\n - Those who dislike repetitive problem-solving or spending extended time in support tools.\n\n - Anyone who avoids direct customer interaction.\n\n - People who need a perfectly predictable day-to-day workload.\n\n\n\nThis role is remote, with a preference for candidates based in the UK timezone."},{"id":"25876a34-b29f-4e72-96f8-047bb7684636","title":"Customer Success Manager","department":"Revenue","team":"Customer Success","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-03-10T17:56:38.308+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/anima/25876a34-b29f-4e72-96f8-047bb7684636","applyUrl":"https://jobs.ashbyhq.com/anima/25876a34-b29f-4e72-96f8-047bb7684636/application","descriptionHtml":"I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy.
Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result.
We're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people.
Multiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them.
We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in.
If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives.
- Shun
Please note this role is only open to those based in the UK. Applicants from Europe will be considered if they are able to travel to the UK regularly for customer visits.
We’re looking for someone who:
Has 3+ years in B2B SaaS Customer Success at a high-growth startup. You understand what it takes to onboard, retain and grow complex accounts in a fast-paced environment.
Has a track record of driving retention and surfacing expansion opportunities. You’ve protected revenue, reduced churn, and built the playbooks to make it repeatable.
Is a gifted relationship builder who reads people fast, earns trust quickly, and can coach clinicians and practice managers toward real behaviour change.
Is obsessed with customer experience. You go to extreme lengths to deliver an exceptional customer experience.
Is self-starting and organised. You are intrinsically motivated and are always on top of everything you need to do.
Is in the UK / European timezone and can do site visits to UK customers.
What to expect in the role:
You’ll work in one of the most important parts of the business with a mission-driven team. We’re a tight knit unit working relentlessly to drive unprecedented growth and retention for the company.
You’ll own a portfolio of Anima customers end to end. That means onboarding new clinics, driving adoption, fanaticism and best-in-class customer retention.
You’ll protect and grow the existing revenue base by building deep relationships, spotting churn risks early and driving expansion conversations.
You’ll be a powerful conduit between users and our product teams, translating clinical and administrative pain points into actionable insights that shape future iterations of Anima.
You’ll build and iterate on CS playbooks, processes and data-driven frameworks that make user fanaticism repeatable and scalable as we grow from hundreds of practices to thousands.
I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy.
Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result.
We're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people.
Multiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them.
We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in.
If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives.
- Shun
Please note this role is only open to those based in the UK.
We’re looking for someone who:
Has 4+ years experience doing 0-1 design work at a high-growth startup. Maybe you were the founding product designer or part of a small team that made a tangible impact.
Is obsessed with design and truly loves the craft. You’ve cultivated a meticulous eye for aesthetics and care deeply about every detail.
Has experience in frontend development. That may be working with Cursor or Claude Code to ship contributions to production.
Is both intellectually rigorous and highly empathic. You’re often able to intuit a user’s situation, motivation, and desired outcome, even with minimal research, and translate these into optimal interactions and interfaces.
Is a self-starter who values ownership. You’re comfortable prioritising and working iteratively; guided by user feedback, data, and company goals, without hand-holding.
Is a competent product manager and isn’t afraid of code. Maybe you came to design from product management or engineering.
Is a clear and compelling communicator. When sharing work with your team or customers, you make an impact and inspire others to listen; even when there’s pushback.
Is a team-player who thrives when working with others.
Is driven and wants to play their part in redesigning healthcare.
What to expect in the role:
A design-first culture
High autonomy and ownership. You’ll lead the design for multiple new opportunities, end-to-end.
Intellectually challenging projects that will save lives. For example, how might we make it faster for our clinical users to send appointment invites to patients? This path can be traversed by clinical users hundreds of times a day, ensuring people like you and me get the care they need.
Close connection with our customers. You’ll work closely with the Anima Champions community; our most fanatical and vocal customers. You’ll join customer calls and visit GP practices to develop a deep understanding of their problems, wants, and needs.
The chance to work with exceptional product builders who deeply respect design. Like Skupie, who put the first self-driving semis on Canadian roads. Or Souradip, a doctor with a PhD who’s won awards for his technical achievements. Both are lead engineers at Anima.
Influence over our strategy. You’ll shape our roadmap and ensure that we prioritise and build products that lead to the highest total network value deltas. We don’t have Product Managers (and we may never), so both thinking and execution will be required.
A chance to build the design machine for the future. You’ll help formalise our design standards and scale our design tools so we keep shipping features that result in a high retention delta.
I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy.
Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalised medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result.
We're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people.
Multiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them.
We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in.
If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives.
- Shun
Please note this role is only open to those based in the UK. Applicants from Europe will be considered if they are able to travel to the UK regularly for customer visits.
We’re looking for someone who:
Has 3+ years revenue closing experience in B2B SaaS, with a track record of consistently hitting quota.
Has experience running a full sales cycle within an existing customer base, from discovery and commercial framing through negotiation to close. You have strong commercial acumen and can build compelling business cases that tie product value to practice-level outcomes.
Is a hunter who thrives on revenue targets, is disciplined in pipeline management, and relentless in pursuing expansion across a large book of accounts.
Is in the UK / European timezone and can do site visits to UK customers.
What to expect in the role:
You’ll work in one of the most important parts of the business with a mission-driven team. We’re a tight knit unit working relentlessly to drive growth.
You’ll deliver real, tangible value that grows Anima’s impact. Your north star metric is expansion ARR closed. Everything you do ladders up to growing revenue from the existing customer base.
You’ll own expansion revenue across a defined book of GP practices — identifying, qualifying and closing upsell and cross-sell across all Anima product lines.
You'll run the full sales cycle within your accounts, from identifying pain points and building champion relationships through to commercial framing, negotiation and close.
You’ll learn at an exponential rate. You’ll manage complex deal cycles involving multiple stakeholders and competitive displacement of incumbents.