Insurance is one of the largest industries in the world, and it still runs on manual work nobody wants to do. Claims is the clearest case: high-volume, repetitive workflows handled over the phone, by email, and across 200-page PDFs, most of it sitting in systems built in the early 2000s. Software has circled this problem for decades without touching the core of it, because nothing could make the calls or read the documents. AI finally can. Avallon builds agents that run the full claims lifecycle, from intake to settlement, so teams can move faster, eliminate busywork, and get more right.
Out of YC we went from zero to seven figures of ARR in twelve months, and are now growing 3X quarter over quarter while working with some of the largest carriers in the world. Avallon is backed by top investors, and our founding team includes builders from MIT, Harvard, and Cornell. We aim to become the automation layer for the entire insurance industry, and we intend to get there with a talent-dense team where everyone is enabled to do the best work of their careers.
We are about 18 people today and plan to more than double in the next 6 months. Every one of those hires will shape what Avallon becomes, and we want someone fully dedicated to getting them right.
Recruiting has been one of our strengths from day one, and the team we have built is the proof. Now engineering, product, and go-to-market roles are opening at once, and we want a dedicated owner to carry that bar forward: someone who can run searches themselves, keep our agency partners pointed at the right roles, and build the process that keeps every hire as strong as the last.
We are hiring our first recruiter to own that. You will run searches end to end, decide what we hire in-house versus through agencies, and build the pipeline, process, and candidate experience for everyone who joins after you. You will report to our Chief of Staff and work closely with the founders and every hiring manager.
Own hiring end to end. Engineering, product, go-to-market, and operations. You run intake with the hiring manager, source and screen candidates, manage the loop, and close offers. You are accountable for whether we hire the right people on time.
Run our agency partners. Set search priorities, coordinate day to day, and hold agencies accountable to quality and speed. You decide which searches we run ourselves and which go to agencies, based on cost, urgency, and how hard the role is to fill.
Build the pipeline before we need it. Outbound sourcing, referrals, and networks, so the next opening starts with candidates already warm instead of a blank page.
Design a process that scales. Scorecards, structured interviews, and hiring manager training, so every loop is consistent and every decision is grounded in evidence.
Measure it. Own our ATS and recruiting data. Report on pipeline health, agency performance, and time to hire, and use it to fix what is slowing us down.
Set the bar. Shape how Avallon shows up to candidates, from job descriptions to the final call, and partner with leadership on headcount planning and compensation benchmarking. As recruiting grows here, you are the natural person to lead it.
5+ years of recruiting, with meaningful time at a startup or high-growth company
A track record hiring technical talent: engineers, ML, and product
Hands-on experience managing external recruiting agencies day to day
You can sell an early-stage company honestly, and you know when a candidate is not the right fit
High agency. Nobody hands you a playbook and there is no recruiting team to hide inside
Based in NYC and excited to work in person
Experience recruiting for go-to-market roles
Exposure to insurtech, fintech, or AI companies
Early-stage startup experience, especially as the first hire in a function
Eating well: We provide lunch and dinner every workday from local restaurants.
Health & Wellness: Your health is on us. We cover 100% of medical, dental, and vision premiums, offer up to $17,000 toward fertility and family-forming through Carrot, and give you a monthly gym stipend to stay active.
Getting out of the office together to recharge: quarterly offsites somewhere you actually want to go.
Insurance is one of the largest industries in the world, and it still runs on manual work nobody wants to do. Claims is the clearest case: high-volume, repetitive workflows handled over the phone, by email, and across 200-page PDFs, most of it sitting in systems built in the early 2000s. Software has circled this problem for decades without touching the core of it, because nothing could make the calls or read the documents. AI finally can. Avallon builds agents that run the full claims lifecycle, from intake to settlement, so teams can move faster, eliminate busywork, and get more right.
Out of YC we went from zero to seven figures of ARR in twelve months, and are now growing 3X quarter over quarter while working with some of the largest carriers in the world. Avallon is backed by top investors, and our founding team includes builders from MIT, Harvard, and Cornell. We aim to become the automation layer for the entire insurance industry, and we intend to get there with a talent-dense team where everyone is enabled to do best work of their careers.
We're looking for Forward Deployed Engineers who combine technical depth with customer obsession. You'll work directly with customers to implement our AI agents, building custom solutions and ensuring our customers extract maximum value from our platform.
This role sits at the intersection of engineering and customer success. You'll write code, design integrations, and tune AI systems, all while maintaining direct relationships with the people using what you build. Expect to spend 30-50% of your time on hands-on technical work, with the remainder on customer communication, project management, and implementation strategy
Customer implementation: Own the technical relationship from first demo to production deployment. Understand each customer's workflows and configure our AI agents to fit their operational needs.
Solution engineering: Build custom integrations, APIs, and workflows that connect our voice AI and document agents to customer systems (claims management platforms, CRMs).
AI tuning and optimization: Prompt engineering, voice customization, and agent behavior refinement based on real customer usage patterns and feedback.
Discovery and Product feedback: You'll see what works and what doesn't firsthand. Channel that insight back to our product and engineering teams to shape our roadmap.
Technical consulting: Guide customers through complex decisions about AI agent design, workflow automation, and system integration.
Customer focus with technical backbone: You can hold a technical conversation with a CTO and explain AI capabilities to a claims manager. You care deeply about customer outcomes, not just technical elegance.
Builder mentality: 2-5 years building or implementing technical solutions. You have foundational coding skills in Python or TypeScript—enough to build integrations, debug issues, and understand system architecture.
Communication skills: You can explain complex technical concepts clearly to non-technical stakeholders. You write well, present confidently, and know when to simplify and when to get technical.
Extreme agency: You thrive in ambiguity. When blockers appear, you find solutions. You don't wait for perfect requirements—you gather context, make intelligent decisions, and move fast.
API and integration fluency: Experience working with REST APIs, webhooks, and third-party integrations. You've connected systems together and understand data flow across platforms.
Project management: You can manage multiple customer implementations simultaneously, prioritize ruthlessly, and deliver under tight deadlines without sacrificing quality.
AI/ML/ Data Science experience: Hands-on work with LLMs, prompt engineering, RAG systems, or agent frameworks. You understand what AI can and cannot do reliably.
Top consulting background with technical undergraduate degree
Full-stack capabilities: Comfortable working across the stack—React, Node.js, PostgreSQL, cloud infrastructure.
Low Code Experience with tools (Zapier, Make , Retool)
Voice AI systems: Knowledge of telephony platforms (Twilio, Vapi, LiveKit) and real-time communication systems.
Domain expertise: Background in insurance, claims operations, or other complex operational workflows in traditional industries.
Avallon is backed by YC and other top venture capital firms, enabling us to hire the best and compensate accordingly.
Impact: Engineer fully autonomous agents that process millions of claims.
Excellence: We build small, talent-dense teams and compensate them well to do their best work with us and win.
Learning & Growth: Work at the cutting edge of AI technology. Solve complex problems others haven't tackled yet. Stay current with the latest in voice AI, LLMs, and agent systems while building production systems that push the boundaries of what's possible.
Culture: No-nonsense, in-person collaboration in NYC. Working closely with the founders, fast decisions, and the energy of building something transformative.
Benefits:
Health & Wellness: Your health is on us. We cover 100% of medical, dental, and vision premiums, offer up to $17,000 toward fertility and family-forming through Carrot, and give you a monthly gym stipend to stay active.
Office: We highly value in-person and have a gorgeous office in NYC.
Meals: We provide lunch and dinner every workday from local restaurants.
Retreats: We do quarterly off-sites to help our teams recharge and refocus.
If this excites you, we'd love to hear from you.
","descriptionPlain":"ABOUT US\n\nInsurance is one of the largest industries in the world, and it still runs on manual work nobody wants to do. Claims is the clearest case: high-volume, repetitive workflows handled over the phone, by email, and across 200-page PDFs, most of it sitting in systems built in the early 2000s. Software has circled this problem for decades without touching the core of it, because nothing could make the calls or read the documents. AI finally can. Avallon builds agents that run the full claims lifecycle, from intake to settlement, so teams can move faster, eliminate busywork, and get more right.\n\nOut of YC we went from zero to seven figures of ARR in twelve months, and are now growing 3X quarter over quarter while working with some of the largest carriers in the world. Avallon is backed by top investors, and our founding team includes builders from MIT, Harvard, and Cornell. We aim to become the automation layer for the entire insurance industry, and we intend to get there with a talent-dense team where everyone is enabled to do best work of their careers.\n\n\n\n\nABOUT THE ROLE\n\nWe're looking for Forward Deployed Engineers who combine technical depth with customer obsession. You'll work directly with customers to implement our AI agents, building custom solutions and ensuring our customers extract maximum value from our platform.\n\nThis role sits at the intersection of engineering and customer success. You'll write code, design integrations, and tune AI systems, all while maintaining direct relationships with the people using what you build. Expect to spend 30-50% of your time on hands-on technical work, with the remainder on customer communication, project management, and implementation strategy\n\n\n\n\nWHAT YOU'LL WORK ON\n\n - Customer implementation: Own the technical relationship from first demo to production deployment. Understand each customer's workflows and configure our AI agents to fit their operational needs.\n\n - Solution engineering: Build custom integrations, APIs, and workflows that connect our voice AI and document agents to customer systems (claims management platforms, CRMs).\n\n - AI tuning and optimization: Prompt engineering, voice customization, and agent behavior refinement based on real customer usage patterns and feedback.\n\n - Discovery and Product feedback: You'll see what works and what doesn't firsthand. Channel that insight back to our product and engineering teams to shape our roadmap.\n\n - Technical consulting: Guide customers through complex decisions about AI agent design, workflow automation, and system integration.\n\n\n\n\nWHAT YOU'LL NEED TO BRING\n\n - Customer focus with technical backbone: You can hold a technical conversation with a CTO and explain AI capabilities to a claims manager. You care deeply about customer outcomes, not just technical elegance.\n\n - Builder mentality: 2-5 years building or implementing technical solutions. You have foundational coding skills in Python or TypeScript—enough to build integrations, debug issues, and understand system architecture.\n\n - Communication skills: You can explain complex technical concepts clearly to non-technical stakeholders. You write well, present confidently, and know when to simplify and when to get technical.\n\n - Extreme agency: You thrive in ambiguity. When blockers appear, you find solutions. You don't wait for perfect requirements—you gather context, make intelligent decisions, and move fast.\n\n - API and integration fluency: Experience working with REST APIs, webhooks, and third-party integrations. You've connected systems together and understand data flow across platforms.\n\n - Project management: You can manage multiple customer implementations simultaneously, prioritize ruthlessly, and deliver under tight deadlines without sacrificing quality.\n\n\nBONUS POINTS\n\n - AI/ML/ Data Science experience: Hands-on work with LLMs, prompt engineering, RAG systems, or agent frameworks. You understand what AI can and cannot do reliably.\n\n - Top consulting background with technical undergraduate degree\n\n - Full-stack capabilities: Comfortable working across the stack—React, Node.js, PostgreSQL, cloud infrastructure.\n\n - Low Code Experience with tools (Zapier, Make , Retool)\n\n - Voice AI systems: Knowledge of telephony platforms (Twilio, Vapi, LiveKit) and real-time communication systems.\n\n - Domain expertise: Background in insurance, claims operations, or other complex operational workflows in traditional industries.\n\n\n\n\nWE OFFER\n\nAvallon is backed by YC and other top venture capital firms, enabling us to hire the best and compensate accordingly.\n\n - Impact: Engineer fully autonomous agents that process millions of claims.\n\n - Excellence: We build small, talent-dense teams and compensate them well to do their best work with us and win.\n\n - Learning & Growth: Work at the cutting edge of AI technology. Solve complex problems others haven't tackled yet. Stay current with the latest in voice AI, LLMs, and agent systems while building production systems that push the boundaries of what's possible.\n\n - Culture: No-nonsense, in-person collaboration in NYC. Working closely with the founders, fast decisions, and the energy of building something transformative.\n\n - Benefits:\n \n - Health & Wellness: Your health is on us. We cover 100% of medical, dental, and vision premiums, offer up to $17,000 toward fertility and family-forming through Carrot, and give you a monthly gym stipend to stay active.\n \n - Office: We highly value in-person and have a gorgeous office in NYC.\n \n - Meals: We provide lunch and dinner every workday from local restaurants.\n \n - Retreats: We do quarterly off-sites to help our teams recharge and refocus.\n\nIf this excites you, we'd love to hear from you.","compensation":{"compensationTierSummary":"$150K – $240K • Offers Equity","scrapeableCompensationSalarySummary":"$150K - $240K","compensationTiers":[{"id":"24b4555c-52aa-47fd-9285-54222994d56c","tierSummary":"$150K – $240K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"de841f11-cffe-42cf-be98-23d6749067a3","summary":"$150K – $240K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":240000},{"id":"a2532b15-7347-46ca-bd0c-b3c46bb84c4a","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":240000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"eea47ac2-c603-46e5-a530-9c812d27d578","title":"Founding Product Designer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"New York","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-02T01:22:55.495+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"United States","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/avallon/eea47ac2-c603-46e5-a530-9c812d27d578","applyUrl":"https://jobs.ashbyhq.com/avallon/eea47ac2-c603-46e5-a530-9c812d27d578/application","descriptionHtml":"Insurance is one of the largest industries in the world, and it still runs on manual work nobody wants to do. Claims is the clearest case: high-volume, repetitive workflows handled over the phone, by email, and across 200-page PDFs, most of it sitting in systems built in the early 2000s. Software has circled this problem for decades without touching the core of it, because nothing could make the calls or read the documents. AI finally can. Avallon builds agents that run the full claims lifecycle, from intake to settlement, so teams can move faster, eliminate busywork, and get more right.
Out of YC we went from zero to seven figures of ARR in twelve months, and are now growing 3X quarter over quarter while working with some of the largest carriers in the world. Avallon is backed by top investors, and our founding team includes builders from MIT, Harvard, and Cornell. We aim to become the automation layer for the entire insurance industry, and we intend to get there with a talent-dense team where everyone is enabled to do best work of their careers.
Our agents already do the work. They make the calls, read the records, and close the file. What we have not built yet is the thing our customers sit in all day while that happens.
Right now that surface is an interface an engineer put together so the agents had somewhere to report. It works. It was never designed. In the next few months the largest insurance companies in the country start running real claims operations through it, and it has to hold up as the system their users live in.
We are hiring our first designer to own that. Every surface a customer touches, from the screen an examiner opens at 8am to the report an executive reads on Friday. You will build the design language, the research practice, and the bar for everyone who joins after you.
Own every surface a customer touches. The claims workspace, the review and exception flows, how an agent shows its work and its sources, the reporting an executive sponsor reads. You decide what good looks like, and you are accountable for whether it ships that way.
Turn an agent platform into a system people work in. Our customers are replacing software they have used for twenty years. That means density, explicit state, and interfaces that make frequent tasks faster.
Design the interaction model for agents doing real work. A user has to see what the agent did, why, what it read, and where it was unsure, then agree or intervene. You’ll shape that experience with users and engineers.
Ship it. You turn customer problems surfaced by FDEs or customers into clear workflows and drive them with engineering from discovery through delivery, owning usability and measuring whether the solution works for users.
Find and measure friction. Own UX instrumentation and analysis, combine behavioral data with user research, and test whether changes help users complete their work with less effort.
Set the bar. Build the design system and the principles behind it. As design grows here, you are the natural person to lead it.
5+ years designing software, with end-to-end ownership
Portfolio depth in dense, technical software. Something an operator uses for six hours a day
You sit with the person doing the job, watch what confuses them, and change the design instead of defending it
High agency. Nobody assigns you work and there is no design team to hide inside
Based in NYC and excited to work in person
Exposure to insurance, claims, healthcare, or another compliance-heavy operational domain
You have designed for AI products and have opinions about citations, confidence, and human-in-the-loop flows
Brand and visual identity work
Early-stage startup experience, especially as the first hire in a function
Eating well: We provide lunch and dinner every workday from local restaurants.
Health & Wellness: Your health is on us. We cover 100% of medical, dental, and vision premiums, offer up to $17,000 toward fertility and family-forming through Carrot, and give you a monthly gym stipend to stay active.
Getting out of the office together to recharge: quarterly offsites somewhere you actually want to go.
Insurance is one of the largest industries in the world, and it still runs on manual work nobody wants to do. Claims is the clearest case: high-volume, repetitive workflows handled over the phone, by email, and across 200-page PDFs, most of it sitting in systems built in the early 2000s. Software has circled this problem for decades without touching the core of it, because nothing could make the calls or read the documents. AI finally can. Avallon builds agents that run the full claims lifecycle, from intake to settlement, so teams can move faster, eliminate busywork, and get more right.
Out of YC we went from zero to seven figures of ARR in twelve months, and are now growing 3X quarter over quarter while working with some of the largest carriers in the world. Avallon is backed by top investors, and our founding team includes builders from MIT, Harvard, and Cornell. We aim to become the automation layer for the entire insurance industry, and we intend to get there with a talent-dense team where everyone is enabled to do the best work of their careers. No one can predict the future of insurance, so we're building it.
We're looking for an exceptional Product Engineer. You'll build the platform that lets insurance teams put AI to work on real operations, and trust it when it matters. Your job is to find what the platform needs next and build it.
Our forward-deployed engineers run customer deployments on top of the platform. You build the platform itself. Working closely with them, design, and customers, you'll spot the hard problems that keep coming up and turn them into product: the smallest version that creates value now and extends cleanly later.
Shape the product from the start. You come in early, working with customers, design, and product strategy to decide what gets built and why, not picking up tickets after the decisions are made.
Build the rails insurance will run on. From public chat interfaces where claimants report and follow their claims, to branded portals our largest carrier customers host on Avallon, you build the surfaces the industry will soon run on.
Help teams confidently automate more. Build clear, auditable claim context and the experiences that let people review and approve agent work, giving teams control where it matters and letting them expand automation with confidence.
Own it end to end, in production. Build the whole flow yourself, from data model to backend to interface, then own how it performs: instrument it, watch how real users move through it in Datadog RUM, and keep pushing it as more teams rely on it.
The work is broad, and your impact will grow wherever the platform needs you most. You will take on a meaningful challenge, ship it quickly, watch what changes in production, and go again.
You have 3+ years building and owning meaningful software in production. You can point to a difficult challenge you solved or a system you built that changed what was possible, explain the judgment behind it, and answer for the outcome once it was live.
You are a full-stack product engineer who builds whole flows yourself. TypeScript and SQL are your working tools; you design the data model and backend as readily as the interface on top of it. You work closely with design and product strategy, have opinions about what to build, and can explain them clearly. This is not a frontend-only role.
You have built and operated LLM- or agent-powered products in production, and understand the challenges of making them reliable at scale.
You want to be in the room. This role is in person in New York.
You know insurance, claims, or another regulated operational domain where reliability and traceability matter.
You have worked as a product manager, or owned product decisions and roadmap in a similar role.
You have worked at an early-stage company.
You have been a founder or founding engineer.
Eating well: We provide lunch and dinner every workday from local restaurants.
Health & Wellness: Your health is on us. We cover 100% of medical, dental, and vision premiums, offer up to $17,000 toward fertility and family-forming through Carrot, and give you a monthly gym stipend to stay active.
Getting out of the office together to recharge: quarterly offsites somewhere you actually want to go.
And our favorite: unlimited token budget. No caps, no rationing. Build with whatever makes you fastest.