Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
💼 The Role
We are looking for a Quality Assurance Tester to drive world class quality in the software platform that makes a one of a kind experience for our customers. The successful candidate will be obsessed with quality improvement and automating tests for regression and new features.
In this role, you will:
Develop, execute and maintain test cases in assigned functional areas.
Identify and report bugs with accurate and detailed descriptions
Communicate test results and status to stakeholders.
Perform end-to-end solution & quarterly regression testing within technical capabilities.
Work directly with the development team to ensure quick resolution and meet project timeline.
Work independently and as part of a larger cross-functional QA team to ensure quality is maintained throughout all stages of the software development lifecycle
Adhere to quality standards and following best practices.
Participate in team agile practices such as attending stand-ups, backlog refinement, sprint planning, and team retrospectives.
🎯 What you bring:
4+ year of experience working as a Quality Assurance Tester
5+ years of industry experience in software development or test
Experience in manual testing in SaaS environment with both web and mobile apps
Experience using automation testing tools and frameworks such as Cypress and Appium
Knowledge of SQA methodology and tools
Collaboration skills to work with product owners, tech leads and engineers.
Strong knowledge of software testing methodologies, tools, and processes, such as Jira, Azure DevOps, DataDog, Sql Database, Postman, LambdaTest, Jira Zephyr.
Excellent written and verbal communication skills, with a track record of working effectively with development engineering and other functions
Strong analytical skills, including ability to identify and solve ambiguous problems, and ability to analyze impacts of enhancement on existing function.
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
As a Senior Software Engineer within our Digital Banking platform, you will be instrumental in the development and maintenance of robust, secure, and scalable software solutions to power our digital banking platform. You will collaborate closely with cross-functional teams to deliver high-quality software that enhances the online banking experience for our customers while ensuring compliance with regulatory standards.
Lead the implementation of new features and enhancements on existing products, demonstrating ownership and expertise.
Design, develop, and maintain front-end applications using modern frameworks (e.g., Angular, React) and best practices.
Architect and build scalable, secure APIs to support new features and products.
Proactively identify and address technical challenges, refactor code to reduce technical debt, and promote best practices across the team.
Collaborate with cross-functional teams and third-party vendors to deliver projects on schedule and with high quality.
Drive test-driven development and implement robust testing strategies across the technology stack.
Provide technical guidance and mentorship to junior and mid-level engineers.
Actively participate in Agile ceremonies and contribute to continuous process improvements.
6+ years of professional experience in enterprise-level software development with C# and .NET Core, delivering scalable and secure products.
4+ years of experience in front-end development with Angular or React, TypeScript, HTML, and CSS.
4+ years of SQL experience, including query optimization, index management, and performance tuning.
Proven experience in designing scalable APIs and integrating third-party SDKs or platforms.
Strong knowledge of cloud hosting platforms (e.g., AWS, Azure, GCP) and cloud-native practices.
A track record of working in high-growth or startup environments, demonstrating adaptability and ownership.
Exceptional problem-solving skills, communication, and a collaborative mindset.
Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience.
Candidates MUST be located in Canada to be considered for this opportunity
Preferred Skills
Experience with transaction processing systems in FinTech domain
Experience with user access and permission management
Familiar with banking domain and operations
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
Role Description
We're looking for a talented Senior iOS Engineer for our mobile team to join Bankjoy! You will be responsible for developing native iOS code solutions to build digital banking products and features with best UI and UX practices.
In this role, you will:
Partner cross-functionally with product, design, and engineering to deliver high-quality, user-centric iOS experiences
Design, develop, and maintain iOS applications using Swift with a strong focus on performance, scalability, and usability
Architect and implement robust, maintainable solutions aligned with best practices and long-term product goals
Participate in feature planning, technical design, and effort estimation
Identify, troubleshoot, and resolve complex product and performance issues
Maintain and improve code quality through testing, code reviews, and continuous refactoring
Write and maintain unit tests to ensure reliability and stability
Keep the codebase current with evolving iOS platforms, frameworks, and industry standards
Maintain and enhance CI/CD pipelines and development workflows
Document code, systems, and processes to support team knowledge sharing
Mentor junior engineers and contribute to a strong engineering culture
Stay current with emerging iOS technologies, tools, and trends
What you bring:
7+ years of professional software development experience, including 5+ years focused on iOS development
Strong proficiency in Swift and modern iOS frameworks (UIKit, SwiftUI, Combine, etc.)
Proven experience designing, building, and shipping high-quality, scalable iOS applications
Strong understanding of software architecture patterns (MVVM, MVC, VIPER, etc.) and best practices
Solid experience integrating RESTful APIs, backend services, and third-party libraries
Strong understanding of UI/UX principles and building intuitive user experiences
Demonstrated ability to lead technical initiatives and deliver projects end-to-end
Experience mentoring engineers, conducting code reviews, and improving team code quality
Strong cross-functional collaboration skills with product, design, and backend teams
Ability to make sound technical decisions and balance trade-offs in fast-paced environments
Solid experience with testing practices (unit testing, UI testing, TDD) and maintaining high code quality standards
Proficiency with Git and modern development workflows
Track record of success in high-growth or startup environments, demonstrating ownership and adaptability
Exceptional problem-solving skills, strong communication, and a collaborative mindset
Experience with modern AI tools
Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
Role Description
We're looking for a talented Sr. Android Engineer for our mobile team to join Bankjoy! You will be responsible for developing native Android code solutions to build digital banking products and features with best UI and UX practices.
In this role, you will:
Partner cross-functionally with product, design, and engineering to deliver high-quality, user-centric Android experiences
Design, develop, and maintain Android applications using Kotlin with a strong focus on performance, scalability, and usability
Architect and implement robust, maintainable solutions aligned with best practices and long-term product goals
Participate in feature planning, technical design, and effort estimation
Identify, troubleshoot, and resolve complex product and performance issues
Maintain and improve code quality through testing, code reviews, and continuous refactoring
Write and maintain unit tests to ensure reliability and stability
Keep the codebase current with evolving Android platforms, frameworks, and industry standards
Maintain and enhance CI/CD pipelines and development workflows
Document code, systems, and processes to support team knowledge sharing
Mentor junior engineers and contribute to a strong engineering culture
Stay current with emerging Android technologies, tools, and trends
What you bring:
7+ years of professional software development experience, including 5+ years focused on Android development
Strong proficiency in Kotlin and modern Android development, with experience building scalable UI, state management, and app architecture.
Proven experience designing, building, and shipping high-quality, scalable Android applications
Strong understanding of software architecture patterns (MVVM, MVC, etc.) and best practices
Solid experience integrating RESTful APIs, backend services, and third-party libraries
Strong understanding of UI/UX principles and building intuitive user experiences
Demonstrated ability to lead technical initiatives and deliver projects end-to-end
Experience mentoring engineers, conducting code reviews, and improving team code quality
Strong cross-functional collaboration skills with product, design, and backend teams
Ability to make sound technical decisions and balance trade-offs in fast-paced environments
Solid experience with testing practices (unit testing, UI testing, TDD) and maintaining high code quality standards
Proficiency with Git and modern development workflows
Track record of success in high-growth or startup environments, demonstrating ownership and adaptability
Exceptional problem-solving skills, strong communication, and a collaborative mindset
Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
💼 The Role
We are looking for a Director of Partnerships to build and grow Bankjoy's channel partnership ecosystem, driving revenue through relationships with core banking partners, resellers, and referral networks that connect us with credit unions and community banks nationwide.
This role is primarily a pipeline generation role. Your success is measured by the volume and quality of leads you bring in through channel partners and the revenue those leads produce. You will work closely with Sales and Marketing to ensure every lead is handed off effectively and every partner relationship is nurtured for long-term productivity.
The ideal candidate is a relationship-driven, commercially minded partnerships professional with deep roots in the fintech or banking technology ecosystem. You know how to identify the right partners, build trust with their teams, structure mutually beneficial arrangements, and keep those relationships active and productive over time.
🧠 What You'll Do
Channel Partnership Development
Identify, recruit, and onboard new channel partners, including core banking system providers, resellers, referral networks, and fintech ecosystem players, that can generate qualified leads for Bankjoy
Build and maintain a robust pipeline of inbound leads sourced through channel partnerships, with a focus on credit unions and community banks
Structure partnership agreements that create clear, measurable incentives for partners to actively refer and resell Bankjoy's platform
Develop a deep understanding of each partner's business, client base, and goals so you can position Bankjoy as a natural fit within their ecosystem
Partner Relationship Management
Serve as the primary relationship owner for Bankjoy's channel partners, maintaining regular touchpoints, tracking engagement levels, and keeping partners informed on Bankjoy's product roadmap and wins
Proactively nurture partner relationships to ensure they remain active and productive over time, not just at signing.
Represent Bankjoy at industry conferences, partner events, and credit union forums to strengthen existing relationships and develop new ones
Manage a small number of resell/referral partnerships where Bankjoy refers clients to complementary vendors, ensuring those relationships are maintained appropriately
Sales & Marketing Collaboration
Work closely with the Sales team to ensure channel-sourced leads are handed off cleanly, followed up on promptly, and tracked through to close
Partner with Marketing to develop co-marketing materials, webinars, joint campaigns, and partner-facing content that generates awareness and drives referrals
Provide Sales with context on each partner and lead to improve conversion rates and shorten sales cycles
Maintain accurate pipeline reporting across all channel sources so leadership has clear visibility into partnership-driven revenue contribution
Strategic Contribution
Build and own Bankjoy's channel partnership strategy, identifying which partner categories represent the highest ROI and prioritizing accordingly
Track partnership performance metrics and continuously optimize the partner mix based on lead volume, lead quality, and revenue outcomes
Contribute to Bankjoy's broader go-to-market strategy by surfacing market intelligence and partner insights that inform product and sales priorities
🎯 What You Bring
5+ years of channel partnerships, business development, or strategic alliances experience, specifically within fintech, banking technology, or financial services.
Established relationships within the credit union or community banking ecosystem. Familiarity with core banking providers (Corelation, Jack Henry, Fiserv, CU*Answers, or similar) is a strong advantage
Proven track record of building and growing channel partnerships that generate measurable revenue. You can point to specific partners you recruited and the pipeline they produced
Strong commercial instincts: you understand how to structure partnerships that create genuine mutual value and keep partners motivated to refer
Excellent relationship management skills. You are proactive, responsive, and known for keeping partnerships warm and productive over the long term
Experience working closely with Sales teams to ensure seamless lead handoff and follow-through
Comfortable operating in a high-growth, resource-constrained environment where you're expected to build the playbook, not just run it
Strong communicator, able to represent Bankjoy credibly with partner executives and at industry events
🌟 Nice to Have
Existing relationships with CU*Answers, Fiserv Portico, Corelation, or Jack Henry Symitar partner networks
Experience structuring and managing reseller or white-label partnership agreements
Familiarity with digital banking platforms and the competitive landscape for credit unions and community banks
Experience using CRM tools (Salesforce or similar) to manage partner pipeline and track revenue attribution
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
We are looking for a VP of Systems Engineering to own three of Bankjoy's most critical engineering functions: Release Management, Quality Engineering, and DevOps, and to build the quality engineering framework that raises the bar across the entire engineering organization.
This is a hands-on leadership role at a critical inflection point in Bankjoy's growth. You will directly lead Release Management, a QA organization including a QA Lead and automation engineers, and a DevOps team responsible for platform delivery and reliability. You will also maintain a dotted-line relationship with manual QA engineers embedded across engineering value streams, setting quality standards and ensuring consistent practices while those engineers report directly to their respective technical leads.
Bankjoy is a Microsoft .NET development organization operating a cloud-native Azure platform, primarily hosted on Azure Kubernetes Service (AKS), deployed through Helm, and delivered through Azure DevOps CI/CD pipelines using Agile development practices.
The ideal candidate has deep roots in quality engineering, has personally built or rebuilt automation programs in complex, multi-platform environments, and has the technical breadth to lead Release Management, DevOps, and platform reliability alongside QA. You have the organizational credibility to drive a cultural shift from manual-heavy testing toward automation-first quality practices and shared engineering ownership of quality.
You know what it takes to deliver reliable, compliant software to regulated financial institutions, and you build systems that make quality and release readiness visible, measurable, and repeatable rather than judgment-based.
Lead Release Management, Quality Engineering, and DevOps, owning delivery quality, release discipline, and platform reliability across Bankjoy.
Maintain a dotted-line relationship with QA engineers embedded across product engineering value streams, establishing organization-wide quality standards while coordinating execution with technical leads.
Provide hands-on technical leadership, engaging directly in architecture decisions, delivery practices, production incidents, root-cause analysis, and complex troubleshooting.
Partner closely with the VP of Engineering on cross-cutting initiatives including engineering standards, architectural direction, AI-assisted development, and release coordination.
Participate in senior leadership alongside the COO, VP of Engineering, and product leadership.
Design and implement Bankjoy's engineering quality framework across all value streams, establishing standards for unit, integration, API, automated regression, and end-to-end testing.
Own a modern multi-platform automation strategy covering Angular web applications, .NET APIs and services, Swift iOS applications, and Kotlin Android applications.
Define and enforce quality gates and release readiness criteria, including automated testing, defect standards, regression completion, and QE sign-off.
Develop and coach the QA organization, elevating the team from manual-heavy testing toward an automation-first quality engineering model.
Establish test data management, environment standards, and CI/CD quality integration across engineering.
Embed quality throughout Agile development by ensuring QA and automation are considered during planning, refinement, development, and delivery rather than only at sprint end.
Build quality dashboards that provide engineering and leadership visibility into automation coverage, defect trends, test reliability, escaped defects, and release readiness.
Partner with Release Management to implement a structured release gate process, including readiness reviews and formal go/no-go decisions with explicit engineering, QA, and product accountability.
Improve release consistency and repeatability through automation and disciplined Azure DevOps CI/CD practices.
Work closely with Technical Support to connect production issues with engineering priorities and ensure client-impacting defects drive systemic improvements, not just individual fixes.
Own post-release retrospectives for significant client-impacting releases, identifying systemic causes and driving corrective actions.
Partner with product and engineering leadership to reinforce scope discipline, Agile planning, clear acceptance criteria, and early quality involvement.
Establish measurable release performance using indicators such as deployment frequency, change failure rate, escaped defects, and recovery time.
Lead DevOps strategy and practices for Bankjoy's Microsoft .NET and Azure cloud-native platform.
Provide technical leadership across Azure, AKS, Kubernetes, Helm, Azure DevOps CI/CD, infrastructure automation, observability, and production reliability.
Drive repeatable and automated build, test, deployment, environment promotion, and rollback practices.
Ensure platform engineering supports scalability, resiliency, observability, security, and operational reliability.
Advance Site Reliability Engineering practices, including service health measurement, incident management, operational readiness, and continuous reliability improvement.
Ensure infrastructure and deployment practices meet the security, compliance, and uptime expectations of regulated financial institutions.
Champion AI-assisted coding and testing adoption across your teams in partnership with the VP of Engineering.
Apply AI to quality engineering through test generation, automation maintenance, defect analysis, troubleshooting, and regression coverage.
Drive measurable improvements in engineering productivity and quality while maintaining appropriate review, security, and quality controls.
10+ years of engineering experience with at least 4 years in engineering leadership managing QA, DevOps, platform engineering, release engineering, SRE, or related functions.
Deep quality engineering background; you have personally built, rebuilt, or significantly modernized automation frameworks, not simply overseen them.
Demonstrated success driving a transition from manual-heavy QA to automation-first quality engineering.
Proven experience building quality automation across web, APIs/services, and native mobile applications.
Experience implementing release gates and go/no-go processes, including making difficult release decisions under schedule pressure.
Hands-on experience with modern automation technologies such as Playwright, Cypress, Appium, Maestro, or comparable tooling.
Strong technical background in Microsoft .NET and Azure-based software environments.
Experience operating cloud-native applications using Kubernetes, preferably Azure Kubernetes Service (AKS).
Working knowledge of Helm, containerized application delivery, cloud infrastructure, monitoring, observability, and infrastructure automation.
Strong experience with CI/CD and release automation, preferably Azure DevOps pipelines.
Strong understanding of Agile software development practices and how development, QA, DevOps, and release management operate together throughout the delivery lifecycle.
Strong background in platform reliability, production incident response, and root-cause analysis.
Sufficient technical depth to engage directly in solution design, architecture discussions, delivery systems, production troubleshooting, and engineering trade-offs.
Experience driving AI-assisted coding or testing adoption beyond individual usage and into engineering team practices.
Strong cross-functional credibility, with experience partnering with engineering, product, technical support, release management, security, and other senior stakeholders.
Excellent communication and organizational influence; able to establish and uphold quality standards without relying solely on hierarchy.
Experience in fintech, core banking, or digital banking platforms.
Familiarity with credit union or community bank client environments.
Familiarity with Angular, Swift, and Kotlin development environments.
Experience with Infrastructure as Code, such as Terraform or comparable technologies.
Experience with broader Azure services supporting modern SaaS platforms.
Experience with SOC 2 Type II, PCI DSS, or similar regulatory compliance contexts.
Experience managing QA teams through a transition from manual QA to quality engineering roles.
Experience building or scaling an SRE or Platform Engineering function.
Experience establishing DORA metrics, quality scorecards, or engineering reliability dashboards.
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
We are looking for a VP of Systems Engineering to own three of Bankjoy's most critical engineering functions: Release Management, Quality Engineering, and DevOps, and to build the quality engineering framework that raises the bar across the entire engineering organization.
This is a hands-on leadership role at a critical inflection point in Bankjoy's growth. You will directly lead Release Management, a QA organization including a QA Lead and automation engineers, and a DevOps team responsible for platform delivery and reliability. You will also maintain a dotted-line relationship with manual QA engineers embedded across engineering value streams, setting quality standards and ensuring consistent practices while those engineers report directly to their respective technical leads.
Bankjoy is a Microsoft .NET development organization operating a cloud-native Azure platform, primarily hosted on Azure Kubernetes Service (AKS), deployed through Helm, and delivered through Azure DevOps CI/CD pipelines using Agile development practices.
The ideal candidate has deep roots in quality engineering, has personally built or rebuilt automation programs in complex, multi-platform environments, and has the technical breadth to lead Release Management, DevOps, and platform reliability alongside QA. You have the organizational credibility to drive a cultural shift from manual-heavy testing toward automation-first quality practices and shared engineering ownership of quality.
Lead Release Management, Quality Engineering, and DevOps, owning delivery quality, release discipline, and platform reliability across Bankjoy.
Maintain a dotted-line relationship with QA engineers embedded across product engineering value streams, establishing organization-wide quality standards while coordinating execution with technical leads.
Provide hands-on technical leadership, engaging directly in architecture decisions, delivery practices, production incidents, root-cause analysis, and complex troubleshooting.
Partner closely with the VP of Engineering on cross-cutting initiatives including engineering standards, architectural direction, AI-assisted development, and release coordination.
Participate in senior leadership alongside the COO, VP of Engineering, and product leadership.
Design and implement Bankjoy's engineering quality framework across all value streams, establishing standards for unit, integration, API, automated regression, and end-to-end testing.
Own a modern multi-platform automation strategy covering Angular web applications, .NET APIs and services, Swift iOS applications, and Kotlin Android applications.
Define and enforce quality gates and release readiness criteria, including automated testing, defect standards, regression completion, and QE sign-off.
Develop and coach the QA organization, elevating the team from manual-heavy testing toward an automation-first quality engineering model.
Establish test data management, environment standards, and CI/CD quality integration across engineering.
Embed quality throughout Agile development by ensuring QA and automation are considered during planning, refinement, development, and delivery rather than only at sprint end.
Build quality dashboards that provide engineering and leadership visibility into automation coverage, defect trends, test reliability, escaped defects, and release readiness.
Partner with Release Management to implement a structured release gate process, including readiness reviews and formal go/no-go decisions with explicit engineering, QA, and product accountability.
Improve release consistency and repeatability through automation and disciplined Azure DevOps CI/CD practices.
Work closely with Technical Support to connect production issues with engineering priorities and ensure client-impacting defects drive systemic improvements, not just individual fixes.
Own post-release retrospectives for significant client-impacting releases, identifying systemic causes and driving corrective actions.
Partner with product and engineering leadership to reinforce scope discipline, Agile planning, clear acceptance criteria, and early quality involvement.
Establish measurable release performance using indicators such as deployment frequency, change failure rate, escaped defects, and recovery time.
Lead DevOps strategy and practices for Bankjoy's Microsoft .NET and Azure cloud-native platform.
Provide technical leadership across Azure, AKS, Kubernetes, Helm, Azure DevOps CI/CD, infrastructure automation, observability, and production reliability.
Drive repeatable and automated build, test, deployment, environment promotion, and rollback practices.
Ensure platform engineering supports scalability, resiliency, observability, security, and operational reliability.
Advance Site Reliability Engineering practices, including service health measurement, incident management, operational readiness, and continuous reliability improvement.
Ensure infrastructure and deployment practices meet the security, compliance, and uptime expectations of regulated financial institutions.
Champion AI-assisted coding and testing adoption across your teams in partnership with the VP of Engineering.
Apply AI to quality engineering through test generation, automation maintenance, defect analysis, troubleshooting, and regression coverage.
Drive measurable improvements in engineering productivity and quality while maintaining appropriate review, security, and quality controls.
10+ years of engineering experience with at least 4 years in engineering leadership managing QA, DevOps, platform engineering, release engineering, SRE, or related functions.
Deep quality engineering background; you have personally built, rebuilt, or significantly modernized automation frameworks, not simply overseen them.
Demonstrated success driving a transition from manual-heavy QA to automation-first quality engineering.
Proven experience building quality automation across web, APIs/services, and native mobile applications.
Experience implementing release gates and go/no-go processes, including making difficult release decisions under schedule pressure.
Hands-on experience with modern automation technologies such as Playwright, Cypress, Appium, Maestro, or comparable tooling.
Strong technical background in Microsoft .NET and Azure-based software environments.
Experience operating cloud-native applications using Kubernetes, preferably Azure Kubernetes Service (AKS).
Working knowledge of Helm, containerized application delivery, cloud infrastructure, monitoring, observability, and infrastructure automation.
Strong experience with CI/CD and release automation, preferably Azure DevOps pipelines.
Strong understanding of Agile software development practices and how development, QA, DevOps, and release management operate together throughout the delivery lifecycle.
Strong background in platform reliability, production incident response, and root-cause analysis.
Sufficient technical depth to engage directly in solution design, architecture discussions, delivery systems, production troubleshooting, and engineering trade-offs.
Experience driving AI-assisted coding or testing adoption beyond individual usage and into engineering team practices.
Strong cross-functional credibility, with experience partnering with engineering, product, technical support, release management, security, and other senior stakeholders.
Excellent communication and organizational influence; able to establish and uphold quality standards without relying solely on hierarchy.
Experience in fintech, core banking, or digital banking platforms.
Familiarity with credit union or community bank client environments.
Familiarity with Angular, Swift, and Kotlin development environments.
Experience with Infrastructure as Code, such as Terraform or comparable technologies.
Experience with broader Azure services supporting modern SaaS platforms.
Experience with SOC 2 Type II, PCI DSS, or similar regulatory compliance contexts.
Experience managing QA teams through a transition from manual QA to quality engineering roles.
Experience building or scaling an SRE or Platform Engineering function.
Experience establishing DORA metrics, quality scorecards, or engineering reliability dashboards.
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
💼 The Role
The Vendor Integration team owns every fintech connection in our product suite. That includes payment and card vendors, identity and fraud vendors, data aggregators, and the SSO that brings third-party products seamlessly into our apps.
The team is small and generalist by design: five engineers and one QA working across the entire vendor surface. As the team's only PM, you own every PRD, every vendor decision, and every roadmap call in this space. If you want real ownership and a direct line from your decisions to production, this is the role.
Take vendors from first call to production. You'll dig into vendor API packages (Swagger specs, Postman collections, SSO and iFrame guides, certification checklists) before kickoff and find what the docs imply but don't say. You'll run the open-question list with each vendor, hold the line on scope and schedule, and own the pilot client relationship through UAT and go-live.
Write specs engineers love to build from. You'll write clear, readable PRDs and a companion context doc covering vendor requirements, gaps, tech debt, decisions, and open questions. You'll run a readiness check before engineering starts and break epics into small, testable stories that QA can accept with confidence.
Do your own technical diligence. You'll read our .NET backend and Angular frontend to understand how existing integrations work before anything is sized. You'll spot the surprises early, decide what can be reused, and occasionally ship a small change yourself on a branch when that's faster than writing a ticket.
Coordinate across teams. You'll partner with the authentication team on shared SSO code, with the banking core team on the data your vendors depend on, and with core product teams (account opening, lending, PFM) who rely on the vendors you manage.
Document what ships. You'll write product feature specs, vendor implementation guides, and client test guides so our Implementation team can roll out features without you. You'll also draft quarterly release notes for our clients and retire outdated documentation deliberately.
Design without waiting. You'll create first-draft screens in Figma using our design system and hand them to design for review. When a flow needs to be clicked to be understood, you'll build an HTML prototype.
Build your own tooling. We treat repeated PM work as a target for automation. You'll build and maintain AI agent skills that other PMs can use, keep a structured team knowledge base, and choose the simplest tool that gets the job done.
Lead the squad. You'll set priorities with the Tech Lead, sequence the roadmap against client contracts and vendor certification timelines, run sprint planning and backlog grooming, and own the Jira board. When someone asks \"is this a bug or a setting?\", you'll know the answer quickly.
Payments. Consumer and business bill pay, account-to-account transfers, and peer-to-peer payments, including the user-facing flows, the vendor SSO behind them, and the configuration that enables them for each client.
Cards. Card management and card SSO across the processors and card programs our clients use.
Data and identity. External account linking and aggregation, identity verification, credit score, and payroll and subscription connectivity.
Documents and imaging. eStatement SSO and check-image retrieval across multiple providers.
What comes next. New client contracts bring new vendors every quarter. You'll shape how each one joins the platform.
Product management
4+ years as a product manager on a B2B platform, with at least 2 years in integrations, payments, or fintech infrastructure.
You've shipped at least one third-party integration end to end: vendor evaluation, requirements, certification, pilot, and production.
You write clearly and concisely. Short sentences, active voice, no filler. (We'll ask for a writing sample.)
You've managed a vendor relationship where the vendor's process set the schedule.
Technical
You can read C# and TypeScript well enough to trace a code path, spot a missing piece, and estimate a change.
You're comfortable with git (branches, rebases, diffs, cherry-picks) and can open a PR.
You understand SSO and API auth patterns in practice: OAuth client credentials, token exchange (RFC 8693), SAML, JWKS, signed URLs, and iframe postMessage.
You can derive requirements from an OpenAPI spec or Postman collection.
You know what puts a flow in PCI scope and what doesn't.
Domain
You understand how fintech products plug into a bank: which data comes from the core, which the vendor holds, and where the two disagree. Direct core experience is a plus but not required.
You understand the credit union and community bank buyer. The institution is the client, the account holder is the user, and both need to be happy.
Ways of working
You record decisions as they happen, with the reasons behind them.
You ship first drafts fast and iterate in the open.
You use AI tools daily and can show us a workflow you built, not just a prompt you typed.
Salary Range
$135,000 – $145,000 CAD
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
💼 The Role
We are seeking a hands-on Senior Accountant to own day-to-day accounting operations for a US-headquartered fintech with a Canadian entity. Reporting directly to the COO, this role owns accounts receivable and accounts payable, the monthly close across multiple entities, the US multi-state sales tax function, and the annual financial statement audit.
This is a sole-contributor role with full functional ownership. You will be the only accountant in the business, working directly with the COO, and partnering with Sales and Client Success to get billing right at the source. You will have the autonomy to run the function your way and the responsibility to document how it runs.
The ideal candidate is resourceful and self-directed: someone who pulls the numbers they need from Salesforce and signed contracts, goes directly to the person who closed the deal, and brings the COO decisions rather than questions.
Revenue, Billing & Accounts Receivable
Own the monthly billing cycle end to end: recurring SaaS subscriptions, implementation fees, expansion and upsell items, and third-party passthroughs.
Interpret signed client contracts to determine correct billing, including minimums, tiered unit pricing, annual escalators, passthrough treatment, and go-live timing.
Source billing inputs independently from Salesforce, contract files, and the Sales or Client Success owner who closed the deal.
Reconcile third-party vendor invoices against amounts rebilled to clients, and investigate variances before they reach the client.
Own AR collections: aging review, client follow-up, and timely escalation of at-risk balances.
Prepare invoices for COO review and release.
Accounts Payable
Own AP intake, vendor coding, and entry; maintain written vendor-to-GL coding standards.
Prepare payment runs for COO approval and manage vendor relationships, statements, and billing disputes.
Keep AP current so that no vendor relationship is disrupted by a missed or late payment.
US Sales Tax & Compliance
Own the US multi-state sales tax function: nexus monitoring, registrations, and monthly and quarterly filings.
Administer Avalara, including the billing system integration, and reconcile taxable sales to filed returns each period as a standing control.
Collect and maintain exemption certificates for tax-exempt credit union clients.
Manage voluntary disclosure agreements, state notices, and state tax audits.
Support Canadian corporate tax filings and US federal and state returns with external advisors.
Month-End Close & Reporting
Own the full close cycle across the US parent, its Canadian entity, and its subsidiary.
Maintain recurring schedules: deferred revenue and implementation fee amortization, prepaid expenses, referral fee accruals, and sales commission amortization.
Allocate payroll and benefits by department across US and Canadian payroll, including CAD translation and RRSP remittance reconciliation.
Investigate and explain month-over-month variance by department without being asked, distinguishing real movement from timing artifacts.
Produce the monthly KPI package for the board.
External Audit
Serve as primary point of contact for the annual financial statement audit.
Prepare PBC schedules and workpapers, respond to auditor requests, and post audit adjustments.
Maintain rollforward schedules that tie to the general ledger year over year.
Treat audited financial statements as controlled documents and route all external distribution through the COO.
Process & Documentation
Build and maintain written documentation for every recurring process, including the month-end close checklist, vendor coding rules, departmental mapping, and billing logic.
Identify recurring error sources and fix them at the root rather than correcting them each month.
Recommend and implement improvements to systems and workflows as the business scales.
5+ years of progressive accounting experience, including full ownership of a month-end close (must have).
Hands-on US multi-state sales tax experience: nexus determination, state registrations, filings, exemption certificate management, and voluntary disclosure agreements (must have).
Working knowledge of Avalara or a comparable sales tax engine, including its integration with a billing system (must have).
US GAAP revenue recognition under ASC 606 applied to multi-element SaaS contracts, specifically implementation fee deferral and principal-versus-agent analysis for passthrough revenue (must have).
Experience in a multi-entity environment with cross-border operations and foreign currency translation.
Experience owning or substantially supporting an external financial statement audit.
Proficiency with QuickBooks Online, Bill.com, and a billing platform; Zoho and Salesforce a plus.
Demonstrated ability to work without supervision: comfortable pulling data from a CRM, reading a signed contract, and going directly to the deal owner for an answer.
Evidence of process documentation you wrote and maintained. Candidates should be prepared to share a work sample, such as a close checklist or procedure you authored.
CPA (Canada or US) or equivalent practical experience.
SaaS or fintech experience strongly preferred; experience serving credit unions or community banks is a plus.
Salary Range
$115,000 – $135,000 CAD
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
💼 The Role
We're looking for an experienced, highly organized Event and Marketing Manager to own Bankjoy's event program and help keep a busy marketing calendar running smoothly. You'll lead the strategy, planning, and execution of our annual client conference, Elevate, along with regional networking events, trade shows, industry conferences, league events, and executive dinners. You'll also be a hands-on partner across webinars, social media, and content.
This role is ideal for someone with a strong background in corporate event planning, vendor management, budgeting, and stakeholder collaboration, who thrives on details, takes ownership from start to finish, and knows how to tie every event back to business results. If you know the credit union or fintech world, even better.
Event strategy and execution
Develop event strategies aligned with business goals to maximize brand impact, client engagement, and pipeline
Lead the planning and execution of Elevate, our annual client conference, alongside the Head of Marketing and our event consultant: venue and hotel contracts, vendors, AV, agenda logistics, attendee communications, sponsors, and on-site management
Plan, organize, and execute regional networking events, trade shows, and our calendar of 15 to 20 industry events a year, including core user conferences, state credit union league conventions, and national industry shows
Plan small executive dinners and client gatherings in priority markets
Manage event timelines across multiple events at once
Work with sales to set meeting goals, book meetings, and follow up with leads after every event
Logistics and vendor management
Secure venues, catering, audiovisual, and other event-related services
Negotiate and manage vendor contracts, and oversee vendor performance to ensure high-quality execution
Coordinate booths, sponsorships, shipping, swag, travel, and staffing for each event
Budget and ROI tracking
Develop and manage event budgets, track expenditures, and optimize cost efficiency
Measure results for every event, including leads, meetings, pipeline created, and attendee satisfaction
Analyze post-event feedback and ROI metrics, and recommend improvements for future events
On-site event management
Ensure smooth event execution, including logistics, troubleshooting, and coordinating on-site staff
Serve as the primary point of contact for internal teams, vendors, and attendees
Marketing and attendee engagement
Work closely with the marketing team to promote events through email, social media, and other channels
Develop creative strategies to increase attendee engagement and event participation
Coordinate prospect and client webinars, including those co-hosted with core and league partners, and manage speakers, run-of-show, registration pages, promotion, and follow-up sequences
Social media and content
Create and schedule posts for Bankjoy's LinkedIn and other channels, especially around events
Help executives and staff share event and thought leadership content from their personal accounts
Support blog posts, event recaps, case studies, and email campaigns
Track and report on social engagement and event results
Marketing operations
Keep the marketing calendar, project timelines, and budgets organized and up to date
Manage event and campaign lists, invitations in HubSpot
Coordinate with designers, agencies, and vendors to keep projects on schedule
Bachelor's degree in Event Management, Hospitality, Marketing, or a related field
5 years of experience in corporate event planning, conference management, or event marketing, ideally in B2B
A track record of leading events from strategy through execution, including large multi-day conferences
Strong vendor negotiation and contract management skills
Experience developing and managing event budgets and reporting on ROI
The ability to manage multiple events at once with exceptional attention to detail and follow-through
Experience with event management and marketing software, such as Cvent, Eventbrite, HubSpot, Asana, or Trello, plus webinar platforms
Excellent written and verbal communication, problem-solving, and organizational skills
A positive, roll-up-your-sleeves attitude and the ability to work independently
Flexibility to travel and manage evening and weekend events as needed
Salary Range
$85,000 to $100,000 CAD
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
Position Overview
We are looking for a Client Success Manager to join our growing CSM team as we scale our client base across credit unions and community banks nationwide.
You will own a portfolio of clients end-to-end — driving product adoption, leading executive business reviews, managing renewals, identifying upsell opportunities, and serving as the primary relationship owner for your accounts. You'll work closely with our Director of Client Success, Implementation, Tech Support, and Product teams to ensure every client gets maximum value from Bankjoy's platform.
The ideal candidate is proactive, relationship-driven, and commercially minded — someone who genuinely cares about client outcomes, knows how to navigate complex organizations, is comfortable engaging executive stakeholders, and can balance a high volume of accounts while taking a strategic approach to long-term client success.
Key Responsibilities
Client Relationship Management
Own a portfolio of credit union and community bank clients, serving as their primary point of contact at Bankjoy
Build and maintain strong, trusted relationships with client stakeholders, from day-to-day administrators to executive sponsors
Become a trusted advisor to executive stakeholders by providing strategic recommendations that align Bankjoy solutions with each client's business objectives
Conduct regular business reviews and executive meetings to review platform performance, discuss future goals and priorities, identify opportunities for additional value, and align on long-term success
Lead onsite client engagements, including preparing executive presentations, facilitating strategic discussions, documenting action items, and ensuring follow-through
Serve as the voice of the client internally — ensuring client needs and feedback are surfaced to Product, Engineering, and leadership
Product Adoption & Client Growth
Drive product adoption across your portfolio by proactively educating clients on features, best practices, and new releases
Develop and execute strategic success plans aligned with each client's business objectives, helping them maximize the value of their Bankjoy investment
Identify and lead expansion opportunities within your portfolio by aligning Bankjoy solutions to client business goals and strategic initiatives
Track and report on adoption metrics, engagement scores, and account health across your book of business
Renewals & Retention
Lead the renewal process for your portfolio, including managing timelines, preparing renewal proposals, presenting pricing recommendations, and negotiating agreements in partnership with the Director of Client Success
Proactively identify at-risk accounts and develop mitigation plans before issues escalate
Maintain a high client retention rate by ensuring clients consistently see value in Bankjoy's platform
Develop and execute account strategies that strengthen executive relationships, improve product adoption, and identify opportunities for long-term growth
Escalation & Issue Resolution
Serve as the first line of response for client escalations within your portfolio, triaging issues, coordinating with Tech Support, Product, and Engineering, and providing proactive communication to clients throughout resolution
Escalate to the Director of Client Success when situations require senior involvement, providing a clear summary of the issue, actions taken, and recommended next steps
Follow up after resolution to ensure client satisfaction, identify opportunities to improve the client experience, and document learnings for future prevention
Cross-Functional Collaboration
Partner with Implementation throughout the onboarding process by participating in kickoff meetings and key project milestones to ensure a smooth transition into Customer Success
Work closely with Tech Support to ensure timely resolution of client issues and proactive communication during outages or incidents
Collaborate with Product to surface recurring client feedback, enhancement requests, and product opportunities that help influence the roadmap
Support Marketing with client case studies, testimonials, and advocacy opportunities
What You Bring
5+ years of Client Success, Account Management, or Customer Experience in B2B fintech, banking technology, or enterprise SaaS. Experience supporting financial institutions is strongly preferred.
Experience managing a portfolio of 20–30+ accounts simultaneously with a high standard of responsiveness and follow-through
Excellent presentation and communication skills with experience leading executive business reviews, onsite meetings, and strategic planning discussions with senior stakeholders
Demonstrated track record of driving product adoption, renewals, and expansion opportunities within an assigned book of business
Strong relationship management skills with the ability to build trust and credibility across both operational and executive stakeholders
Ability to navigate complex client organizations and build relationships across multiple stakeholder levels
Comfortable with escalations — you stay calm under pressure, communicate clearly, and drive resolution with urgency
Strong organizational skills — you can manage multiple priorities and client needs simultaneously without losing attention to detail
Experience working with credit unions, community banks, or digital banking platforms is a strong plus
Nice to Have
Familiarity with core banking systems (Corelation, Jack Henry Symitar, Fiserv Portico, CU Answers, or similar)
Experience with digital banking platforms or financial technology products
Experience using CRM and CS tools (Salesforce, Gainsight, ChurnZero, or similar)
Experience supporting clients through platform migrations or major product launches
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
We're hiring a Senior Implementation Manager to join our Implementation team, reporting to the Director of Implementation. You'll lead complex digital banking implementations, core migrations, and product expansions from discovery through go-live and stabilization. You'll own the delivery plan, align client and vendor responsibilities, resolve blockers, and keep stakeholders informed when scope, timing, or readiness changes.
This is a hands-on senior individual contributor role with no direct reports. You'll configure and validate client environments, lead testing and launch preparation, and mentor Implementation Managers and Specialists.
🧠 What You’ll Do
Own complex client implementations from sales handoff and discovery through configuration, testing, launch, stabilization, and transition to Support and Client Success.
Translate contracted scope into requirements, gap analysis, milestones, dependencies, owners, and acceptance criteria. Resolve gaps early and manage changes to scope and delivery commitments.
Lead kickoff meetings, working sessions, and client status calls. Explain product limitations and core-specific requirements clearly, including to nontechnical client teams.
Coordinate core providers, third-party vendors, Product, Engineering, QA, Operations, and implementation colleagues. Maintain accountability for each dependency and decision.
Configure and validate environments through Bankjoy's admin tools. Document client settings, integration prerequisites, data requirements, and known limitations.
Maintain Smartsheet plans and the Implementation Status sheet with current dates, owners, risks, decisions, and a written weekly status update. Escalate blockers with a proposed recovery plan.
Lead user acceptance testing (UAT), client training, and defect triage. Reproduce issues, distinguish configuration or data problems from defects, and give technical owners actionable evidence.
Coordinate cutover plans, readiness reviews, go/no-go recommendations, and rollback planning with technical owners. Confirm client sign-off and required approvals before launch.
Handle senior client escalations with clear facts, realistic options, and agreed next steps. Manage concurrent priorities while protecting delivery quality and client trust.
Lead post-launch stabilization and handoff, including configuration records, open issues, owners, and support expectations. Improve core-specific guides and templates, and mentor colleagues through complex delivery work.
🎯 What You Bring
Banking or fintech experience is required. You understand accounts, transfers, limits, digital banking workflows, and the operating needs of credit unions or banks.
5+ years in software implementation, client onboarding, or technical project management, with demonstrated ownership of complex financial institution projects from planning through launch.
Experience with a core banking system or digital banking platform, including hands-on configuration, integration dependencies, and technical troubleshooting.
A record of managing concurrent client projects, external vendors, scope changes, and delivery risks with clear ownership and current project records.
Practical experience with UAT, defect investigation, cutover planning, launch-readiness decisions, and post-launch stabilization.
Clear written and verbal communication, including difficult client conversations, executive updates, and explaining technical constraints without making unsupported commitments.
Experience mentoring colleagues and improving implementation processes. Comfort working in a lean team and doing configuration, documentation, and follow-up yourself.
Experience with Smartsheet, Jira, and Confluence or equivalents. Comfortable using company-approved AI tools for documentation and analysis while verifying outputs and following data-handling requirements.
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.
💼 The Role
Account Acquisition is one of Bankjoy's key growth products, and this role sits at the center of it. Your top priority will be launching Business OAO while driving adoption and measurable ROI for our existing Consumer OAO and In-Branch OAO products, and bringing Youth Account Opening to market. You will work closely with engineering, implementation, and our credit union and bank clients to turn account opening into a reliable engine for deposit growth. You will also guide clients in filling the top of the funnel and shape product strategies that raise conversion rates across every OAO channel.
Own the launch of Business OAO, from requirements and client pilots through go-live and early adoption.
Drive adoption and ROI for Consumer OAO and In-Branch OAO by working with clients on funnel performance, conversion rates, and deposit growth, and by turning those insights into product improvements.
Lead the product strategy and roadmap for Youth Account Opening, including the compliance and user experience considerations specific to minors.
Guide clients on filling the top of the funnel for account acquisition, and use client and funnel data to prioritize enhancements.
Collaborate with engineering to prioritize roadmap work while balancing maintenance and enhancement requests across OAO and OLA.
Partner with the implementation team to support client onboarding, launches, and product training.
Manage integrations with core systems, identity verification and decisioning providers, and loan origination systems (LOS) as they affect account opening and loan application flows.
Mentor and coach the product owner to ensure effective documentation, agile ceremonies, and Jira task management.
7+ years of experience in product management, preferably in fintech, banking, or digital onboarding.
Experience taking a new product from concept to launch, with a track record of driving adoption and measurable business results afterward.
Strong understanding of account opening and onboarding flows, conversion funnel optimization, and the metrics that matter (completion rate, funding rate, time to open, deposit growth).
Familiarity with business account opening (KYB, beneficial ownership) or youth and minor account requirements is a plus.
Strong client-facing and stakeholder management skills, with the ability to work cross-functionally across teams.
Deep understanding of agile methodologies, with experience balancing competing priorities across teams.
Familiarity with core banking integrations, loan origination systems, and decisioning engines is a plus.
Excellent leadership, communication, and mentoring skills.
Salary Range
$135,000 – $145,000 CAD
A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture
⚖️ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
🤖 Use of AI In Hiring
We use AI-assisted tools in Ashby to help review applications. A member of our team reviews every application and makes all hiring decisions.
🤝Accessibility and Accommodations
Bankjoy is committed to an accessible recruitment process. Accommodations are available on request at every stage. Email bankjoyhr@bankjoy.com to let us know what you need.