We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We’re a team building AI for scientists, including agents that automate toil in everyday scientific work and models that help scientists design better molecules. Our goal is to democratize access to AI, putting it in the hands of every scientist. As an engineer on the team, you’ll build product experiences that drive adoption of AI across the hundreds of thousands of scientists who use Benchling today. You’ll blend strong technical skills and deep product intuition, working across our stack to optimize onboarding, create viral loops, and help scientists understand how to leverage AI in their daily workflows. It’s early days for scientific AI, both at Benchling and in the industry at large. We’ll rapidly iterate with customers and change directions quickly, figuring out new patterns for how we develop and go to market. We’ll win if we stay curious and obsess over our customers.
Build end-to-end product experiences that drive adoption of scientific AI, from onboarding flows to in-product discovery, education, and feedback loops.
Work directly with customers to understand use cases, gather feedback, and onboard scientific teams.
Experiment rapidly, designing and running A/B tests, instrumentation, and data analyses to identify the biggest levers for user activation and retention.
Continuously improve our growth platform, developing frameworks and tooling that make it easier to test, measure, and scale successful experiments.
Shape how we build AI at Benchling, evolving our engineering and product development practices to define what great AI adoption looks like in the scientific world.
5+ years of experience building delightful, consumer-grade products, ideally at a company where growth and experimentation were core to the strategy.
Full-stack engineering skills, with experience in modern frontend frameworks (React or equivalent) and backend languages (Python or similar).
Strong product and growth intuition, with the ability to iterate quickly and refine solutions based on user feedback and data.
Experience with instrumentation and analytics, including defining success metrics, implementing event tracking, and using data to drive decisions.
Desire to work in a fast-paced environment, forming hypotheses, testing ideas quickly, and scaling the ones that work.
Interest in learning about biotechnology and AI (no prior knowledge required, just a willingness to learn and adapt).
This is an in-person team in San Francisco built around collaborating in the office in a fast-paced environment. We’re in the office Monday through Friday.
#LI-JP1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We're looking to hire a Recruiting Coordinator to support our Recruiting team. You're a great fit for us if you are highly organized, detail-oriented, and comfortable adapting a schedule on short notice, with a customer-service mindset and a proactive approach to problem-solving. Working closely with Benchling's Recruiting team, you will ensure our candidates are well scheduled, well informed, and supported throughout their entire interview process.
Manage complex, high-volume scheduling for multiple recruiters and hiring teams, including phone, virtual, and onsite interviews.
Serve as a strategic partner to recruiters, anticipating scheduling needs, balancing competing priorities, and finding creative solutions when challenges arise.
Own the candidate experience, ensuring communication is timely, professional, and personalized throughout the entire process.
Help provide an exceptional candidate experience for candidates throughout the interview process
Serve as the primary point of contact for onsite candidates
Maintain and update job postings on our careers page, as well as on external job boards
Assist in managing candidate activity in Ashby
Special project support and other duties, as assigned
2-3 years of experience in recruiting coordination, with exposure to a high volume of requisitions
Highly organized and attentive to detail
Able to prioritize multiple assignments
Strong critical thinking skills, with the ability to adapt when plans change on short notice
Flexible and able to react quickly to last-minute changes
Excellent written, verbal, and interpersonal communication skills
Commitment to creating an exceptional candidate experience
Ability to interface well with candidates, cross-functionally across teams, and with stakeholders
Experience with Ashby, Envoy, and Workday is highly preferred
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Enterprise Lifecycle team is a newly formed engineering team dedicated to ensuring Benchling's largest customers—internationally recognizable names developing some of the world's most innovative treatments and cures—are successful in regulated environments. Our mission is to help them prove their products are safe for human consumption and navigate complex regulatory processes with confidence and efficiency.
As a Software Engineer on this team, you will be a technical leader responsible for designing and building the critical systems that enterprise customers depend on for regulatory submissions and audits. You will own horizontally impactful systems while directly enabling features that appear in FDA submissions and GxP-regulated workflows. This role sits at the intersection of platform and product work, requiring both deep technical expertise and strong product sense.
Our team values technical excellence, a deep understanding of user needs, and a commitment to building products that make complex scientific work easier and more efficient. If you're excited about solving challenging technical problems that have a meaningful impact on global health and innovation, we’d love to hear from you.
Drive the design and development of innovative products and systems that advance Benchling's product and business goals, serving as a technical expert within the team
Independently architect and implement solutions to complex, open-ended problems in areas such as comprehensive audit coverage, scalable export systems, document lifecycle management, and regulatory compliance workflows
Lead large, sophisticated initiatives spanning multiple quarters, breaking down ambiguous requirements into concrete technical plans and iterative delivery milestones
Design for scale and reliability with the future in mind, anticipating technical challenges across our growing enterprise customer base
Write exceptionally well-documented, well-tested code that follows company best practices and serves as an example for others
Provide technical leadership through code reviews, architectural guidance, and mentorship of engineers across experience levels
Partner closely with product management, design, and cross-functional stakeholders to translate customer needs into technical solutions
Explore and evaluate opportunities to leverage AI and LLMs to improve compliance workflows, audit reporting, and regulatory navigation for our customers
Establish and improve standards of code quality, style, and architecture at the team level
Own end-to-end delivery of critical features, from planning and development through deployment, maintenance, and monitoring
Collaborate with other teams to ensure our horizontal systems integrate seamlessly and enable product development across the organization
8+ years of experience as a software engineer, with demonstrated progression of increasing scope and impact
Experience as a technical lead on significant projects involving multiple engineers across multiple quarters
Strong experience building backend systems and APIs for cloud-based web applications
Solid understanding of frontend development and the ability to build full-stack solutions when needed
Proven ability to design scalable, robust software architectures that align with business requirements and long-term maintainability
Track record of independently scoping and driving initiative-level work with feature scope and impact across a whole product area or team
Excellent written and verbal communication skills, with the ability to produce clear technical designs and articulate complex technical concepts to diverse audiences
Demonstrated ability to mentor and develop other engineers, enabling them to be more productive and successful
Interest in learning about life sciences. Prior biotech knowledge not required, but enthusiasm to learn is essential
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-GP1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
As an SMB Account Executive, you'll be responsible for driving new business within your territory — engaging small biotech and life sciences companies at the speed their science demands. You'll own the full sales cycle, from identifying and prospecting new accounts to closing deals. This is an ideal role for an early-career seller who's hungry to develop their craft, build pipeline from the ground up, and grow into a world-class enterprise seller.
RESPONSIBILITIES
Pipeline Generation: Own your pipeline from day one. Proactively identify and engage new business opportunities across your territory, connecting with multiple personas — from bench scientists to business stakeholders — using outbound outreach, events, and creative prospecting strategies.
Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10% of goal), using data to inform your decision-making and drive consistent, predictable outcomes.
Solution Selling: Learn and apply Benchling's value framework to tailor presentations and proposals to each prospect's unique scientific and business needs.
Full-Cycle Selling: Run discovery, build a compelling business case, engage multiple stakeholders, navigate the buying process, and close new business agreements.
Account Management: Work across scientific, technical, and business personas within each account to align Benchling's solutions with their R&D goals.
Collaboration: Partner with Marketing, Product, and Customer Success to ensure a seamless prospect experience and drive long-term customer satisfaction.
Continuous Learning: Stay curious about industry trends, the competitive landscape, and the science our customers are doing. We'll invest in your development — you bring the drive.
Process Excellence: Apply structured sales methodology (MEDDICC, Command of the Message, 3 Why's, Champion Building) to manage your pipeline with rigor. Keep Salesforce accurate and up to date.
QUALIFICATIONS
You are drawn to our mission and you want to help Benchling win new business. You're coachable, competitive, and ready to build real sales skills in a market that matters. You take ownership, stay curious, and show up as a teammate.
1–3 years of experience as a Sales Development Representative, or 1–2 years of full-cycle sales experience — ideally in a SaaS or technology environment
Life science background required — either a bachelor's degree in a life science discipline (e.g., molecular biology, biotechnology, biomedical engineering, biochemistry) or direct experience selling into pharma, biotech, or life science organizations)
Experience running product demos is a plus
Demonstrated ability to prospect, build pipeline, and manage a sales cycle from open to close
Ability to build a business case and influence purchasing decisions across scientific and business personas
Strong communication, interpersonal, and organizational skills
Self-motivated with a competitive drive to meet and exceed targets
Comfortable working independently and as part of a collaborative team
Familiarity with MEDDICC or similar sales methodology is a plus
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site Monday, Tuesday, and Thursday.
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Customer Experience organization to drive the adoption of our platform across our rapidly growing customer base. The Technical Account Manager (TAM) plays a key role within the Optimization Services organization through directly supporting our customers as they leverage Benchling to transform how their research teams work together, post-go-live.
This role is based in Zurich and will serve as the primary TAM supporting Benchling’s EMEA customer base, with an emphasis on enterprise life science accounts. The successful candidate will bring existing Benchling product expertise and the ability to quickly take ownership of an established book of business, including accounts with complex, multi-workstream Success Packages.
The TAM works closely with Customer Success, Professional Services, and Support, in order to deliver a high quality, proactive Benchling experience for our customers. This role requires strong scientific acumen, project management skills, the ability to build trust with stakeholders ranging from bench scientists to heads of R&D and IT leadership.
You will collaborate closely with internal and external teams to influence best practices and direction of the customers’ post-go-live experience. You will be responsible for liaising with key customer stakeholders to optimize their Benchling experience and be the point person for escalation management. You will be responsible for delivering on the commitments of Optimization Services within the Benchling Success Packages and delivery of commitments will include maintaining the client relationship and Benchling instance via regularly scheduled meetings and check-ins. You will also be responsible for advising, proactively selecting, and executing on Optimization Services Accelerators, fixed scope, short-duration, “sprint-based” projects that enhance specific aspects of the customer Benchling tenant and configuration.
Develop and maintain deep relationships with our customers, including scientists, heads of research, IT managers, and other stakeholders.
Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight
Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling’s instance to ensure success, engagement, and influence expansion outcomes.
Proactively identify, communicate, and mitigate potential risks and issues that could impact customer success (budget, scope, product gaps, adoption)
Lead and execute projects and assignments as needed, including configuration and maintenance of customer Benchling tenant, dedicated follow up tasks, process documentation, new product area enablement, and delivery of project accelerators
Proactively maintain and grow product knowledge, services delivery knowledge, and offerings to best support our customers.
Develop and manage project plans for customer engagements, including defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators.
Active Benchling experience required – candidates must demonstrate hands-on familiarity with Benchling and the ability to independently lead customer-facing Benchling engagements.
BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field, required.
Experience in a lab or research setting; ability to empathize with scientists and can quickly understand complicated scientific concepts.
Skilled in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia, etc.
Strong written and verbal communication skills; you are an excellent presenter and can quickly connect with a range of industry stakeholders, including scientists, project leads, and executives leadership.
Autonomous and proactive; outstanding self-starter approach with the ability to be successful in a high-growth environment.
Curious, creative, and tenacious; you are an advocate for customers and roll up your sleeves to help get a problem solved or a customer on-boarded.
BONUS IF YOU HAVE
Technical experience with SQL, API integration, Python, etc.
Familiarity with GxP or validated environment requirements
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.
Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.
#LI-Hybrid
#BI-Hybrid
#LI-TD1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Model Hub team is building a computational platform that provides access to cutting-edge scientific AI models to help scientists design better drugs. Scientific models (e.g. AlphaFold or Boltz2) predict structures, predict scientific properties, and generate new drug designs, acting as a design partner and a major time saver to scientists who are creating life-saving therapeutics.
As a full-stack engineer on the team, you’ll focus on building the scalable platform, APIs, and user interfaces for these models. Projects you might work on include: adding new models as soon as they're published, improving model performance and scalability, and enabling scientists to automate their in-silico workflows by chaining models together into pipelines. It’s early days for scientific AI models, both at Benchling and in the industry at large. We’ll rapidly iterate with customers and change directions quickly, figuring out new patterns for how we develop and go to market. We’ll win if we stay curious and obsess over our customers.
Build and scale our scientific model platform by designing and implementing infrastructure for model inference that is fast, reliable, and cost-effective across a diverse set of scientific models.
Create intuitive and beautiful UI and API interfaces for our computational users to execute high-throughput runs and analyze their results.
Work directly with customers to ideate use cases, gather feedback, and onboard scientific teams.
Shape how we build AI at Benchling, driving experimentation, contributing to technical direction, and helping evolve our engineering and product development practices as the field matures.
3+ years of experience with full-stack development
Collaborative mindset, able to work closely with engineers, product managers, and scientists to bring new ideas to life.
Desire to work in a fast-paced environment, where priorities can shift and rapid experimentation is encouraged.
This is an in-person team in San Francisco built around collaborating in the office in a fast-paced environment. We’re in the office Monday through Friday.
#LI-KW1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Enterprise Lifecycle team is a newly formed engineering team dedicated to ensuring Benchling's largest customers—internationally recognizable names developing some of the world's most innovative treatments and cures—are successful in regulated environments. Our mission is to help them prove their products are safe for human consumption and navigate complex regulatory processes with confidence and efficiency.
The Enterprise Lifecycle team owns critical capabilities including auditing, document lifecycle management, exports, and backups. These are the foundational systems that ensure data integrity, compliance, and auditability across Benchling's platform. Our work directly enables Benchling's expansion into the enterprise market and supports customers navigating some of the most rigorous regulatory requirements in the world.
Looking forward, we are exploring how AI can transform the compliance experience for our customers. We envision intelligent systems that help QA teams and auditors navigate complex regulatory requirements, surface relevant information from vast datasets, and streamline compliance workflows. As a Software Engineer on this team, you'll have the opportunity to shape how AI is applied to these high-stakes, accuracy-critical domains.
The team currently consists of seven engineers working on systems that touch nearly every part of the product. You will collaborate extensively with other engineering teams across the organization, as these horizontal systems require deep integration and coordination. This is high-stakes, high-impact work where correctness and attention to detail matter enormously.
As a software engineer on this team, you'll ship products that help customers meet regulatory requirements while building platform capabilities that raise the bar for engineering across the company. You will own horizontally impactful systems while delivering features that appear in FDA submissions and GxP-regulated workflows. This role sits at the intersection of platform and product work, requiring both deep technical expertise and strong product sense.
Design, develop, and deliver features and systems that advance Benchling's product and business goals across areas such as audit coverage, export systems, document lifecycle management, and regulatory compliance workflows
Own end-to-end delivery of significant projects — from planning and development through deployment, maintenance, and monitoring — across multi-sprint, multi-person initiatives
Design technical solutions for open-ended problems, working independently on smaller projects and collaborating with senior engineers on larger efforts
Write well-documented, well-tested code that follows company best practices, and execute refactors that improve the codebase
Participate actively in code reviews, providing thoughtful and actionable feedback that raises the quality of team output
Partner with product management, design, and cross-functional stakeholders to translate customer needs into technical solutions, clarifying requirements and surfacing tradeoffs
Explore opportunities to leverage AI and LLMs to improve compliance workflows, audit reporting, and regulatory navigation for our customers
Contribute to team discussions and process improvements, and help resolve communication gaps within and across teams
Collaborate with other teams to ensure our horizontal platform systems integrate well and support product development across the organization
5+ years of experience as a software engineer, with demonstrated growth in scope and independence
Experience delivering multi-sprint projects end-to-end, including planning, task breakdown, and tracking
Strong experience building backend systems and APIs for cloud-based web applications
Familiarity with frontend development and willingness to build full-stack solutions when needed
Ability to design technical solutions that account for edge cases, performance, scalability, and maintainability
Comfort working in ambiguous problem spaces where methods and outcomes involve tradeoffs
Clear written and verbal communication skills, with the ability to synthesize project status and share it with stakeholders
A collaborative mindset — willingness to mentor junior engineers and help teammates be more productive
Interest in learning about life sciences. Prior biotech knowledge not required, but enthusiasm to learn is essential
Experience building software for highly regulated industries (pharmaceuticals, medical devices, aerospace, financial services)
Familiarity with compliance requirements such as FDA 21 CFR Part 11, GxP, or similar regulatory frameworks
Exposure to audit logging systems, audit trails, or regulatory reporting capabilities
Interest in AI/LLM applications, particularly in domains requiring high accuracy and reliability
Experience with document management systems, version control, or content lifecycle management
Familiarity with data export systems or large-scale data processing
Experience with Python and PostgreSQL
Experience with React or similar JavaScript-based frontend frameworks
Previous work in enterprise B2B SaaS
Education or work experience in life sciences, biotechnology, or pharmaceutical sectors
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-MD1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Customer Experience organization to drive the adoption of our solutions across our rapidly growing customer base. The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together.
To be successful in this role, you must have the ability to quickly develop a deep understanding of our products, our customers, their science, and their R&D processes. You will leverage this knowledge to deliver timely and quality help to our customers. Your primary responsibilities include being the first line contact for all inbound product questions and troubleshoot issues for our global customer base. You will help empower our customers by solving hundreds of interactions through our multi-channel platform (web form, chat or email), coordinating on customer requests with our internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services, and Sales), updating internal and external knowledge articles, provide occasional customer trainings/marketing events and by participating in and leading internal Support projects to elevate our customer’s experience.
If you are passionate about Life Sciences, looking for an opportunity to join a cutting edge software company who is enabling transformational changes in R&D processes, and willing to roll up your sleeves and do whatever it takes to make our customers and users successful, this is the role for you.
Be the first line contact to answer product questions and resolve issues for all our customers (Enterprise, Premier, Standard), while deeply understanding scientist pain points for our global customer base
Become a Benchling product expert. Leverage this knowledge to assist in users through troubleshooting customer support tickets and creating and updating internal/external knowledge articles.
Collaborate with our internal teams to coordinate on customer issues through resolution
Document continuously changing product knowledge in internal help articles
Occasionally deliver in person or virtual trainings for customers and for marketing events (Benchling Bootcamps, Benchtalk, etc)
Participate in and lead internal Support projects to continuously improve Support processes and elevate our customer’s Support experience
BS or M.Sc. in Biology, Molecular Biology, Biochemistry, Genetics, Bioengineering, Bioinformatics, or similar life science field, required. This role is a great fit for recent graduates.
Experience in a lab or research setting. You empathize with scientists and can quickly understand complicated scientific concepts.
Experience in a customer focused role (job or internship).
Strong communication skills. You are an excellent verbal and written communicator. You can quickly evaluate a customer’s question or concern, apply or source knowledge and provide an impactful solution or response.
Strong organization and time management skills. You have the skills to balance competing requests and can prioritize them effectively.
Empathy and Diplomacy. You always put customers first. You can empathize with our customers and provide solutions to elevate their experience. You can work through challenging client requests, set the correct expectations and provide appropriate corrective actions.
Autonomous and proactive. Outstanding self-starter approach with the ability to be successful in a rapidly changing environment.
We are hiring for multiple levels within our Product Support team. While this role primarily targets candidates ready to provide exceptional Level 1 support, we’re also considering applicants with deeper technical or industry expertise for a more senior role.
If you have experience in any of the following areas, please highlight it in your application:
Managing complex, multi-party issues involving customer IT and scientific teams
Communicating credibly about network, firewall, API and security topics
Navigating ambiguity, escalations, and long-running investigations with ownership and accountability
Troubleshooting across multiple layers — product, system, and technical infrastructure
Engaging confidently in customer-facing calls, including with Enterprise IT stakeholders
Bringing relevant industry or technical fluency in areas like Bioprocessing, Bioanalytics, regulated labs, or Antibody Engineering
We encourage you to apply even if you’re unsure where your experience fits — we’re excited to meet strong candidates at different levels.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid #BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are looking for a detail-oriented and analytically strong Financial Analyst to join our Strategic Finance team, reporting to the Strategic Finance Leader for the Field. This is a high-impact, execution-focused role at the core of how we support the Sales organization — you'll own the monthly and quarterly close process, budgeting and forecasting, sales performance analysis (including commission payout reconciliation), and expense management. The foundation of this role is rigorous FP&A work: getting the numbers right, surfacing the right insights, and building the operational infrastructure that lets the business run well.
Please note: This is an in-office/hybrid role requiring regular on-site presence in San Francisco; only candidates currently living in the area will be considered.
Build and maintain full year budgets and quarterly forecasts for various Field Organizations (Sales, Solution Consulting, Sales Operations & Enablement, and Customer Success)
Deliver monthly/quarterly analyses of financial results including BvA variances to plan, ensuring key issues, risks and business drivers are understood and proactively highlighted
Support commissions calculations and reporting, analytics and support annual comp plan design
Support the company-wide annual and long-range planning processes
Partner with Accounting on monthly close activities such as vendor trend reviews, closed-won opportunities, collections, and commissions payments
Develop and continually improve sales and customer metrics (revenue, ARR, ASP, seat penetration, quota attainment etc.)
Partner with business leaders to drive strategic initiatives influencing business decisions and by providing proactive recommendations, backed by strong business and financial analysis
Drive ad-hoc projects and analysis to support Benchling’s long-term growth
Bachelor’s degree in Business, Finance, Accounting, Economics or equivalent area.
2–5 years of FP&A or Strategic Finance experience, with at least 2 years supporting a Sales or GTM org at a SaaS company.
Strong understanding and substantial knowledge of complex financial modeling, GAAP accounting and FP&A best practices
Strong Communication Skills - ability to think logically, rationally, and strategically in order to distill and articulate complex data to drive business decisions. Experience presenting analyses to management and ability to lead and drive initiatives
Proficiency in Excel/Sheets and a planning tool (Adaptive, Anaplan, or equivalent) required. Salesforce and Certinia experience is a strong plus.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid #BI-Hybrid #LI-JF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We're looking for a product manager who thinks like a developer advocate and acts like a platform strategist. This role sits at the intersection of systems integration and developer experience and as AI transforms how scientists work, the stakes have never been higher. The world's most innovative life sciences teams are already building agentic R&D workflows on top of Benchling, and they need a platform that can keep up. Your job is to understand what they're building, identify the gaps before they become blockers, and make the case internally for what needs to get built next.
You'll own the developer platform roadmap, serve as the internal voice of the external developer, and ensure that customer and partner learnings shape priorities across the Build org. This is a role for someone who is always six months ahead, anticipating what cutting-edge life sciences teams will need to build next, and making sure Benchling is ready when they get there.
Own the end-to-end roadmap for Benchling's developer-facing products: REST APIs, MCPs, SDKs, API playground, code examples, and code recipes.
Our most sophisticated customers are building agentic R&D workflows on top of Benchling and need primitives that don't exist yet. You'll define what those primitives are, get them built, and make sure developers can actually use them.
Our partner ecosystem (Quilt, Calira, Code Ocean, Seqera, and others) needs extensibility that scales beyond one-off integrations. You'll work cross-functionally with Solutions Engineering, Partnerships, and Customer Success to build the platform foundation that makes this possible.
Developers who try to build on Benchling today hit walls fast — in our docs, our APIs, and our support. You'll own the developer experience end-to-end and close the gap between what developers expect and what we deliver.
We don't have a clear line of sight into how developers are actually using our platform. You'll establish the feedback loops through interviews, support signals, and usage data and make sure those learnings shape roadmap decisions across the Build org.
3-5 years of product management experience, with hands-on ownership of API, SDK, or developer platform products
Technical fluency: you can read code, review API specs, and have credible conversations with engineers. You don't need to ship production code, but you need to deeply understand the systems you're building
Developer empathy at your core: you obsess over the developer experience and are constantly thinking about how AI-era tooling (MCPs, LLM-friendly APIs, agentic workflows) can supercharge what developers can do with Benchling
Familiarity with the modern developer stack — APIs, SDKs, documentation, and developer onboarding; you understand the tradeoffs and know what good looks like
Strong communicator: you write crisp requirements and can present clearly to engineers, stakeholders, and customers alike
Nice to Have:
Familiarity with the life sciences or enterprise SaaS domain
Experience building developer communities, running beta programs, or managing developer relations programs
Prior experience at a company with a platform business model or marketplace
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#EN-1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are seeking a motivated and results-driven SMB Account Executive to join our team. In this role, you will be responsible for driving new business within the EMEA territory, focusing on building and maintaining strong relationships with key stakeholders across various personas within small and medium-sized accounts. You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation and accurate sales forecasting.
Pipeline Generation: Enthusiastically creating and driving your own pipeline by identifying new business opportunities and engaging multiple personas from scientists to C-suite. Utilize various strategies and tools to generate leads and move them through the sales cycle.
Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal), leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
Platform Demonstrations: Running Benchling platform demonstrations aligned to a clear customer problem statement and a Benchling proven solution to potential clients to help clients understand the value of Benchling to them specifically.
Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
Account Engagement: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.
Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDIC, Command of the Message, etc. Maintain account integrity and opportunity data within company systems; Salesforce
You are drawn to our mission and you want to help Benchling win new business. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in biotech faster.
Bachelor’s degree - life sciences major is required.
1-3 years of experience as an Account Executive, Field Application Scientist, Account Manager. Sales Development Background highly appreciated.
Demonstrable history of consistently achieving or exceeding ambitious sales targets.
Knowledge of the life sciences industry, including: R&D, and/or IT functions is required.
Curiosity, creativity, and persistence. You should be excited to collaborate with customers as a thought partner.
Dynamic communication skills and the versatility to connect effectively with a range of stakeholders, including scientists, team project leads and executives in industry.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.
Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.
#LI-Hybrid #BI-Hybrid #LI-KW1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is seeking an experienced customer-facing Global Program Manager (GPM) to oversee the post-sale experience for our largest Enterprise customers. The GPM will partner closely with the Enterprise Account Executive to ensure that customers achieve rapid time to value and see the value in expanding their relationship with Benchling as they transform and modernize their R&D IT. The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale.
The GPM must have deep experience in Life Sciences R&D processes and scientific concepts as well as operating in an enterprise SaaS environment and be adept at working with internal and external stakeholders at all levels.
Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more Enterprise customers
Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations
Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
Partner with the Enterprise AE to ensure seamless customer experience and grow the account
Support the development of customer experience sales proposals and other services proposals with account, and/or program subject matter expertise
Coordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy
Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
You will help shape the long-term strategy and vision for the Enterprise services business
You will inspire your cross-functional account team to accelerate our growth within the world’s largest biopharma companies by delivering exceptional customer experiences
You will be seen as a trusted advisor who has the customer’s best interests in mind, even when it means having a hard conversation
You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills
You will contribute meaningfully to running a profitable services business that doesn’t sacrifice quality or customer success in doing so
You will be a respected cross-functional partner to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling
Must haves:
Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies.
You are accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority.
At least 10+ years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space.
Proven ability to lead large cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills. This includes work across professional services, customer support, customer success, product, marketing, strategy, and sales.
Experienced in program and project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials.
Experience in services commercials including SOWs, budgeting, resourcing, and change orders.
Excellent interpersonal skills in verbal, written and presentation formats and experience presenting to the C-suite.
Ability to work at customer site, or in the Boston office based on customer and project needs.
BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology.
Nice to have:
GxP experience including software validation (CSV) at a life sciences or biotech company and/or vertical SaaS software company.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-SF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science.
Benchling is building Intelligence Engineering & Enablement, a small autonomous team within our Security & IT organization. We own three things: internal AI tooling, adoption, and AI-assisted workflows across the company; cross-functional and company-wide agentic AI applications that span departmental boundaries; and the source-of-truth datasets, pipelines, and analytics that all of the above depend on, in partnership with our Data, Analytics & Systems team. We span the bridge between departmental AI experimentation and enterprise-grade agentic systems in production — rapidly prototyping new solutions, and graduating proven prototypes into hardened, well-governed systems with full SDLC rigor. This is an AI systems engineering role — we want someone who builds reliable production systems around modern foundation models, not someone who trains models from scratch. Model research or ML engineering experience is welcome but not the bar.
We're built to be enablers. We set the patterns, standards, and shared infrastructure that let departmental teams and AI power users across the company build their own solutions, and we take on the agentic systems that no single team owns. It's early days for enterprise agentic AI at Benchling, and we'll be moving fast — iterating on prototypes, learning from internal customers, and changing direction as the field matures.
As the founding engineer for this team, you'll own the technical direction, architecture, and delivery of our agentic AI portfolio. You'll be a player-coach — hands-on most of the time, leading by doing — and partner closely with our AI Product Manager on prioritization and our Data, Analytics & Systems team peers on the data foundations that agentic systems depend on. This is a senior individual contributor role on a flat team: you'll lead the engineering team in ideation, planning, and delivery and you'll drive technical hiring, while people management responsibilities sit with the hiring manager.
Check out our engineering blog for examples of past work across Benchling.
Shape technical direction and architecture: Define the foundational architecture for enterprise agentic AI at Benchling — orchestration, agent frameworks, tool integrations (including MCP), memory and state management, evaluation, and observability. Make clear build vs. buy decisions across the stack with documented rationale.
Build and ship the early portfolio yourself: Write production code at least half your time, particularly during the team's first year. Stand up the CI/CD, testing, evaluation, and deployment infrastructure for agentic systems — leveraging existing patterns from Benchling's Build organization wherever possible. Graduate prototypes from the AI Product Manager's discovery cycles into hardened, production-grade systems and own production support under a \"you build it, you run it\" model.
Design for enterprise from day one: Build for multi-tenant isolation, secrets management, audit logging, payload encryption, role-based access controls, and human-in-the-loop controls calibrated to risk. Partner with Security Engineering on threat modeling for agentic architectures — prompt injection, tool misuse, data exfiltration vectors.
Enable builders across the company: Coach power users and departmental teams on production patterns, develop the criteria that decide which prototypes graduate into enterprise-grade systems, and build the internal-facing developer experience — templates, SDKs, sandboxes — that lets builders outside this team ship safely.
Partner across functions: Work closely with our Data, Analytics & Systems team peers on the source-of-truth datasets and pipelines that agentic systems depend on. Engage with department leaders on the workflows we're transforming, and with Benchling's platform and infrastructure teams to leverage existing capabilities rather than build parallel systems.
Elevate engineering standards: Set the bar for code quality, testing and evaluation, documentation, and on-call practices. Drive technical hiring through interview loop design, bar-raising in interviews, and representing the team to senior candidates. Mentor engineers on the team and other AI builders across the company.
7+ years of professional software engineering experience building production systems, with strong systems design fundamentals.
Hands-on experience building production systems that integrate with LLMs and/or agentic patterns: orchestration, tool use, memory and state management, evaluation, and observability.
Demonstrated understanding of how to optimize workloads across deterministic and non-deterministic capabilities, striking the right architectural balance for the needs of the specific solution being implemented.
Production experience with at least two of: Python, TypeScript/Node.js, Go; comfort with working across the stack.
Hands-on expertise with LLM APIs (OpenAI, Anthropic), agentic frameworks (LangChain, CrewAI), RAG over business content (Confluence, contracts, policies), vector databases (pgvector, Pinecone), workflow automation (n8n, Langflow), and LLM observability and evaluation tooling (LangSmith, Arize).
Track record of going from zero to one: a platform, function, or product area you built up from scratch and scaled.
Experience operating in regulated or security-sensitive environments. Solid grasp of enterprise security fundamentals — encryption, access controls, audit logging, secrets management.
Comfortable exercising technical leadership independent of positional authority. You set direction, raise the bar in design reviews, and grow other engineers through influence.
Build software with a product-first approach. You ship code quickly and care about the real-world impact of your work.
Enjoy ownership and building key pieces of platforms.
Strong communication skills with both technical and non-technical audiences. You can translate department workflows into engineering plans, and engineering tradeoffs into business language.
Interest in learning more about life science (prior knowledge is not required).
NICE TO HAVE
Background in enterprise SaaS, life sciences, or biotech.
Familiarity with LLM orchestration patterns and frameworks (LangGraph, MCP, agent SDKs from major model providers).
Experience with async orchestration (Temporal, Prefect, Airflow) applied to long-running or agentic workflows.
Familiarity with SOC 2, HIPAA, or GxP compliance as they apply to AI systems.
Experience building internal developer platforms or internal tools at scale.
Direct experience coaching or enabling non-engineers (analysts, ops staff, business power users) to build with AI tooling.
While this role is open to remote candidates, we have a strong preference for candidates based in or willing to relocate to San Francisco, CA. For candidates open to relocation, we offer relocation assistance.
#LI-Remote
#BI-Remote
#LI-CG1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science.
Benchling is building Intelligence Engineering & Enablement, a small autonomous team within our Security & IT organization. We own three things: internal AI tooling, adoption, and AI-assisted workflows across the company; cross-functional and company-wide agentic AI applications that span departmental boundaries; and the source-of-truth datasets, pipelines, and analytics that all of the above depend on, in partnership with our Data, Analytics & Systems team. We span the bridge between departmental AI experimentation and enterprise-grade agentic systems in production — rapidly prototyping new solutions, and graduating proven prototypes into hardened, well-governed systems with full SDLC rigor. This is an AI systems engineering role — we want someone who builds reliable production systems around modern foundation models, not someone who trains models from scratch. Model research or ML engineering experience is welcome but not the bar.
We're built to be enablers. We set the patterns, standards, and shared infrastructure that let departmental teams and AI power users across the company build their own solutions, and we take on the agentic systems that no single team owns. It's early days for enterprise agentic AI at Benchling, and we'll be moving fast — iterating on prototypes, learning from internal customers, and changing direction as the field matures.
As the founding engineer for this team, you'll own the technical direction, architecture, and delivery of our agentic AI portfolio. You'll be a player-coach — hands-on most of the time, leading by doing — and partner closely with our AI Product Manager on prioritization and our Data, Analytics & Systems team peers on the data foundations that agentic systems depend on. This is a senior individual contributor role on a flat team: you'll lead the engineering team in ideation, planning, and delivery and you'll drive technical hiring, while people management responsibilities sit with the hiring manager.
Check out our engineering blog for examples of past work across Benchling.
Shape technical direction and architecture: Define the foundational architecture for enterprise agentic AI at Benchling — orchestration, agent frameworks, tool integrations (including MCP), memory and state management, evaluation, and observability. Make clear build vs. buy decisions across the stack with documented rationale.
Build and ship the early portfolio yourself: Write production code at least half your time, particularly during the team's first year. Stand up the CI/CD, testing, evaluation, and deployment infrastructure for agentic systems — leveraging existing patterns from Benchling's Build organization wherever possible. Graduate prototypes from the AI Product Manager's discovery cycles into hardened, production-grade systems and own production support under a \"you build it, you run it\" model.
Design for enterprise from day one: Build for multi-tenant isolation, secrets management, audit logging, payload encryption, role-based access controls, and human-in-the-loop controls calibrated to risk. Partner with Security Engineering on threat modeling for agentic architectures — prompt injection, tool misuse, data exfiltration vectors.
Enable builders across the company: Coach power users and departmental teams on production patterns, develop the criteria that decide which prototypes graduate into enterprise-grade systems, and build the internal-facing developer experience — templates, SDKs, sandboxes — that lets builders outside this team ship safely.
Partner across functions: Work closely with our Data, Analytics & Systems team peers on the source-of-truth datasets and pipelines that agentic systems depend on. Engage with department leaders on the workflows we're transforming, and with Benchling's platform and infrastructure teams to leverage existing capabilities rather than build parallel systems.
Elevate engineering standards: Set the bar for code quality, testing and evaluation, documentation, and on-call practices. Drive technical hiring through interview loop design, bar-raising in interviews, and representing the team to senior candidates. Mentor engineers on the team and other AI builders across the company.
7+ years of professional software engineering experience building production systems, with strong systems design fundamentals.
Hands-on experience building production systems that integrate with LLMs and/or agentic patterns: orchestration, tool use, memory and state management, evaluation, and observability.
Demonstrated understanding of how to optimize workloads across deterministic and non-deterministic capabilities, striking the right architectural balance for the needs of the specific solution being implemented.
Production experience with at least two of: Python, TypeScript/Node.js, Go; comfort with working across the stack.
Hands-on expertise with LLM APIs (OpenAI, Anthropic), agentic frameworks (LangChain, CrewAI), RAG over business content (Confluence, contracts, policies), vector databases (pgvector, Pinecone), workflow automation (n8n, Langflow), and LLM observability and evaluation tooling (LangSmith, Arize).
Track record of going from zero to one: a platform, function, or product area you built up from scratch and scaled.
Experience operating in regulated or security-sensitive environments. Solid grasp of enterprise security fundamentals — encryption, access controls, audit logging, secrets management.
Comfortable exercising technical leadership independent of positional authority. You set direction, raise the bar in design reviews, and grow other engineers through influence.
Build software with a product-first approach. You ship code quickly and care about the real-world impact of your work.
Enjoy ownership and building key pieces of platforms.
Strong communication skills with both technical and non-technical audiences. You can translate department workflows into engineering plans, and engineering tradeoffs into business language.
Interest in learning more about life science (prior knowledge is not required).
NICE TO HAVE
Background in enterprise SaaS, life sciences, or biotech.
Familiarity with LLM orchestration patterns and frameworks (LangGraph, MCP, agent SDKs from major model providers).
Experience with async orchestration (Temporal, Prefect, Airflow) applied to long-running or agentic workflows.
Familiarity with SOC 2, HIPAA, or GxP compliance as they apply to AI systems.
Experience building internal developer platforms or internal tools at scale.
Direct experience coaching or enabling non-engineers (analysts, ops staff, business power users) to build with AI tooling.
While this role is open to remote candidates, we have a strong preference for candidates based in or willing to relocate to San Francisco, CA. For candidates open to relocation, we offer relocation assistance.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-CG1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.
Every day, scientists around the world use Benchling’s applications, platform, & analytics in their efforts to solve humanity’s most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world’s most renowned research institutes.
Benchling is looking for a Partner Enablement Program Manager to build and own the enablement programs that prepare our implementation partners to deliver Benchling in pharmaceutical and life science accounts. You will play a key role in defining what partner readiness looks like, designing, creating, and maintaining the curriculum and certification tracks that get partners there, and establishing the feedback loops that keep programs current and effective. You will work closely with others on the enablement team to support product release enablement, and ensure scalable enablement program management across partners and other key personas served by the Enablement team (internal, customers). You will collaborate with other Benchling teams across Customer Experience, Product, and Partners, and directly with partner organizations externally, to close capability gaps systematically and at scale.
Design and own a scalable partner enablement framework: onboarding curriculum, role-based learning tracks, product certification programs, delivery readiness assessments, etc.
Build tiered partner certification paths that align to Benchling's delivery standards
Serve as the primary enablement point of contact for Benchling's services partner enablement program
Facilitate partner enablement activities: live training sessions, onboarding cohorts, certification workshops, etc.
Define partner readiness criteria and work with PS leadership to gate partner-led delivery against demonstrated competency
Author and maintain a structured enablement content repository in collaboration with the rest of the Benchling Enablement team
Work cross-functionally across Benchling teams to develop scalable onboarding, new product release enablement (shared across internal and partner audiences), and continuous learning programs
Define and track partner enablement KPIs: certification attainment, time-to-readiness, delivery quality scores, and partner-sourced issue rates
BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
Life science background or experience enabling teams serving scientific industries
4+ years of experience in enablement, training, or program management with meaningful exposure to external audiences (partners, customers, or channel)
Demonstrated ability to design and build enablement programs from scratch, not just maintain existing ones
Experience working with SI, channel, or implementation partners in a SaaS context, strongly preferred
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
Comfortable facilitating live training for technical and semi-technical audiences
Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
Excellent cross-functional collaboration skills; experience influencing stakeholders you do not manage
KCS methodology familiarity or experience embedding knowledge practices into enablement workflows, a plus
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.
Every day, scientists around the world use Benchling’s applications, platform, & analytics in their efforts to solve humanity’s most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world’s most renowned research institutes.
Benchling is looking for a Field Enablement Manager, focused on enablement program and platform management, to own our Docebo LMS end-to-end and build the onboarding curriculum that enables our customer-facing teams to deliver at a high level. This role has hybrid responsibilities: part platform administrator, part learning program contributor. You will ensure the LMS is healthy, well-architected, and driving measurable outcomes, while also designing and maintaining content, learning paths, and certification programs across our internal and external consumers. This role is a key contributor to Benchling's broader knowledge infrastructure investments, including our AI knowledge management initiatives.
Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health, etc.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, certification tracks, course libraries, learner UX, etc.
Build and maintain dashboards and reporting to track completion rates, certification attainment, and program effectiveness
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support
Author courses, assessments, job aids, and certification programs
Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem
3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company
2+ years of hands-on LMS administration experience; Docebo strongly preferred
BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
Life science background or experience enabling teams serving scientific industries
Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
Demonstrated ability to design and build end-to-end curriculum, not just maintain content, including learning paths, assessments, and certifications
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
Strong project management skills; can own a program from scoping through launch and iteration
Experience building learning metrics and using data to improve program effectiveness
Familiarity with KCS methodology or knowledge management best practices, a plus
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
As an Enterprise Security Engineer at Benchling you’ll be joining a team responsible for building a best-in-class security program from the ground up. Our focus is on providing value to the organization by emphasizing real world security and embracing automation and AI. We’re looking for engineers who are excited to apply their expertise to our mission of securing some of society's most sensitive data.
Drive the organization's zero trust strategy end to end — treating identity, device health, network context, and application sensitivity as continuous inputs to access decisions rather than one-time gates
Design and maintain least-privilege access patterns, Just-in-Time (JIT) access, and Privileged Access Management (PAM) controls
Deploy, configure, and maintain MDM infrastructure for the macOS fleet, ensuring device compliance feeds directly into zero trust access policy decisions
Enforce SSO-required policies, review and restrict OAuth scopes, and audit third-party integration access
Build processes and tooling to detect shadow IT, unauthorized OAuth app grants, and SaaS tools that bypass identity controls
Evaluate and deploy AI-native security tooling where it demonstrably reduces analyst burden or closes coverage gaps faster than traditional approaches
Define and enforce security standards for AI agent and LLM service identities — including scoped API keys, short-lived credentials, and workload identity federation
Develop and enforce CIS/NIST-aligned configuration baselines
Meaningfully reduce manual toil through automation and, where applicable, AI-assisted tooling
5+ years in a security engineering or IAM-focused role
Deep, hands-on IdP expertise (preferably Okta) — SSO, SCIM, MFA, Lifecycle Management, and NHI management are all areas you can speak to with depth and demonstrate in practice
Demonstrated experience implementing zero trust architecture in practice — not just familiarity with the framework, but hands-on delivery of continuous verification, device trust integration, and least-privilege enforcement across an organization
Strong working knowledge of identity protocols: SAML, OIDC, OAuth 2.0, and SCIM
Proficiency managing macOS endpoints at scale using Fleet or an equivalent MDM platform
Foundational cloud IAM experience across at least one major provider (AWS, GCP, or Azure) — enough to audit, scope, and remediate identity issues
Demonstrated track record of building automation that eliminated recurring manual work
Scripting proficiency in in at least one language, preferably Python
Excellent communication skills, with the ability to engage effectively with both technical teams and non-technical stakeholders.
Strong understanding of operating systems fundamentals (MacOS/Linux/Windows)
Experience with ZTNA platforms (Cloudflare Access, Zscaler Private Access, Tailscale, or similar) and the operational patterns around replacing VPN with identity-aware access
Hands-on use of AI coding assistants (Copilot, Claude, Cursor, or similar) to increase velocity
Experience governing AI/ML service identities or securing LLM API integrations
Familiarity with PAM solutions such as HashiCorp Vault, AWS Secrets Manager, or Okta Privileged Access
Okta Certified Administrator, Okta Certified Consultant, or equivalent certification
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-CG1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Customer Experience organization to drive adoption of our solutions across our rapidly growing customer base. As a senior-level Product Support Analyst, you play a key role supporting our customers and internal teams as they use Benchling to transform their team's work together.
To succeed, you quickly develop a deep understanding of our products, our customers, their science, and their R&D processes. You use this knowledge to own and drive resolutions for our most complex issues, including those involving customer IT, security, and scientific teams, coordinating cross-functional stakeholders (Engineering, Product, Technical Account Managers, Customer Success, Professional Services, and Sales). You lead or co-lead enterprise escalations as they arise, establishing clear ownership, cadence, and communication to restore outcomes and customer confidence. If you are passionate about life sciences, eager to join a cutting-edge software company transforming R&D, and motivated to lead high-stakes escalations with clarity, credibility, and calm, this role offers the chance to make an outsized impact for our customers and products.
Serve as a senior point of contact for day‑to‑day product questions and complex issues across web, email, and chat. Bring empathy for scientists and strong product judgment to resolve cases efficiently while meeting high SLA/SLO and quality standards.
Operate with autonomy. Set decision cadence, make trade-off calls, and align internal and external stakeholders, including directors and executives, to move work forward.
Lead enterprise escalations, coordinating multi‑party investigations (Product/Engineering, Build, Security, CX, Sales) and customer IT teams. Own the room with calm, executive‑level communication; establish ownership; provide crisp updates; and drive issues to closure with documented decisions.
Apply deep product expertise, reproduce issues, analyze logs and API behavior, validate workarounds, and clearly articulate risk, impact, and next steps for customers and stakeholders.
Troubleshoot across layers—application, integrations, APIs, identity/SSO (SAML/OIDC), data flows, and customer network fundamentals (DNS, TLS, proxies, firewalls)—and pull in the right SMEs at the right time.
Document and share knowledge by updating external articles and internal runbooks, decision logs, and templates so learnings improve future response and prevention.
Drive durable outcomes through RCA/CAPA: collaborate on root cause analysis, propose corrective and preventive actions, track follow‑through, and close the loop with customers and teams.
Mentor and uplevel the team through case reviews, shadowing, and coaching on investigation structure and customer communications; support onboarding new PSAs and contribute enablement content that scales.
Continuously improve support by leading scoped projects that streamline triage, tooling, and playbooks and by partnering cross‑functionally to surface patterns, influence product priorities, and raise overall readiness.
Participate in on-call rotations as part of our global support model.
5+ years of experience in IT, support engineering, product support, or similar.
Experience supporting enterprise customers, ideally global pharma/biotech.
BS or M.Sc. in Biology, Molecular Biology, Biochemistry, Genetics, Bioengineering, Bioinformatics, or similar life science field, strongly preferred.
Empathy for scientists and familiarity with lab/R&D environments; able to map scientific workflows to product behavior and troubleshooting.
Proven ownership of enterprise escalations and complex, multi‑party issues (customer IT/security + scientific users), from triage through closure and prevention.
Executive‑caliber communication. Exceptional written and verbal skills; comfortable leading high-stakes calls, writing succinct leadership updates, and translating technical detail into business impact.
Strong prioritization and decision‑making under ambiguity; ability to establish clear roles, timelines, and communication cadence in fast‑changing situations
Stakeholder management and diplomacy. Aligns internal owners and external stakeholders, sets realistic expectations, and sustains trust through transparent updates
Proven ability to roll up your sleeves and independently investigate across application logs, APIs, SSO/SAML flows, and network fundamentals (DNS, proxies, firewalls) to drive investigations forward and guide clear next steps
Preferred: Experience working in regulated environments (e.g., GxP, 21 CFR Part 11, CSV) and producing RCAs/CAPAs that stand up to audit
Nice to have: Industry/technical fluency in Bioprocessing, Bioanalytics, regulated labs, healthcare, or Antibody Engineering; experience influencing prioritization with incident data
Nice to have: Multilingual skills are advantageous for supporting our diverse EMEA customer base
Candidates who bring strong escalation leadership and executive presence are encouraged to apply, even if not meeting every listed qualification. Please highlight experience in:
Managing complex, multi‑party issues.
Navigating ambiguity, escalations, and long‑running investigations with clear ownership and accountability.
Troubleshooting across multiple layers—application, integrations/APIs, data, identity/SSO, and network/infrastructure
Engaging confidently in customer‑facing calls, including with Enterprise IT and leadership.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are seeking a motivated and results-driven Enterprise Account Executive to join our Enterprise team. In this role, you will be responsible for driving new and/or renewal business into different lines of the business within your designated 1-3 of the Top 50 global pharmaceutical accounts. You will focus on building and maintaining strong relationships with key stakeholders across various personas within an account (IT, Science/R&D, Data Science). You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation, account management and accurate sales forecasting.
This is a remote position; however, candidates must currently reside in or near the city you are applying to.
Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base in partnership with your SDR. Utilize various strategies and tools to generate leads and move them through the sales cycle.
Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal),, leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
Collaboration: Partner with internal teams (marketing, product, customer success, etc) and external teams (GSIs, AWS, etc) to ensure a seamless experience for clients and drive long-term customer satisfaction.
Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market. You are a curious learner who is striving to elevate their craft to the next level.
Process: Drive the sales process through Pipeline Generation (PG), Leading Indicators to drive repeatable success, 3 Why’s/MEDDICC & ability to build champions across the user community, middle management & ‘C’ Suite. Maintain account integrity and opportunity data within company systems; Salesforce.
You are drawn to our mission and you want to help Benchling win new business across your respective accounts. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced startup/pre IPO environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in biotech faster.
Proven experience as a global enterprise/major accounts seller, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & various Line of business.
Demonstrated ability to drive pipeline generation and manage complex sales cycles of 7+ figure deals.
Strong sales forecasting skills with a track record of meeting or exceeding targets.
Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.
Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.
Dynamic communication, negotiation, and interpersonal skills.
Self-motivated, with a strong drive to achieve and exceed goals.
Ability to work independently as well as collaboratively in a team environment.
Ability to leverage the MEDDICC sales methodology is highly recommended
Knowledge of the life sciences industry, including: R&D, and/or IT functions is preferred but not required.
#LI-Remote #BI-Remote #LI-SF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is looking for a Sales Strategy & Operations lead to be the analytical and operational backbone of our AMER sales organization. Reporting to the Head of RevOps and partnering directly with sales leadership, you'll own the operating cadence that keeps the business running — from annual planning and capacity modeling to forecasting, pipeline health, and quarterly business reviews. You'll also shape how AI gets applied across the GTM org, identifying high-impact use cases and driving adoption. This is a highly cross-functional role: you'll work closely with Marketing, Strategic Finance, Sales Enablement, Deal Desk, and Business Intelligence to turn data into decisions. We're looking for someone who thrives on ambiguity, is comfortable owning a full operating rhythm end to end, and wants to have a direct hand in how Benchling scales its go-to-market motion.
Report directly to the Head of RevOps and partner closely with sales leadership on planning, prioritization, and execution
Lead Sales Operations for the AMER region, from owning annual planning to running the day-to-day operating cadence
Build sales capacity, coverage, and quota models that align hiring plans with revenue targets
Size and segment the addressable market to inform territory design, whitespace analysis, and account prioritization; design and maintain territory planning
Drive the sales forecasting methodology, delivering a defensible quarterly view and improving accuracy over time
Own weekly pipeline reviews, forecast calls, and quarterly business reviews using data-driven insights to flag risks early and drive proactive decisions
Help drive the analytical rhythm of the business by owning performance reporting and analyzing data to generate meaningful insights and recommendations
Proactively drive operational efficiency and team productivity by continuously improving processes, tools, and reporting
Shape the GTM AI roadmap, from defining high-impact use cases, building or buying the right solutions, and ensuring successful adoption of new capabilities
Partner with cross-functional teams, including Marketing, Strategic Finance, Sales Enablement, Deal Desk, Technology & Systems, Business Intelligence, etc.
Drive various high priority cross-functional initiatives from ideation and planning, through execution
8+ years in Sales Strategy & Operations, Revenue Operations, or related analytical/GTM roles,
A builder mentality, with a track record of repeatable and scalable systems and processes.
A self-starter who thrives in ambiguity and brings structured thinking to solve problems and drive results.
Advanced analytical skills with the judgment to turn data into a clear recommendation
Experience partnering cross-functionally with teams like Finance, Marketing, Enablement, and Product to drive shared initiatives
Excited by applying AI/automation to GTM workflows, with a bias toward pragmatic, high-impact use cases over novelty
Excellent written and verbal communicator who can flex between detailed analysis and executive-level narrative
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Schemas is the layer where our customers model their data. It’s a codeless configuration system powering all of Benchling's applications, representing a software abstraction around scientific data and processes. This system enables Benchling to ingest and store data at scale. You own the foundation that the rest of the product, and other Benchling teams, build on.
We’re looking for someone who owns the hard product calls and is the person customers, the field, and engineers come to for the answer, not someone who routes the question to engineering and waits for a reply. You’ll set the direction for the platform primitives, like computed fields, fieldsets, constraints, static properties, and data versioning, that speed up every team building on top of Schemas, and you’ll ship toward that direction incrementally while keeping the platform stable for the admins and developers who depend on it.
The integrated approach is what makes the Benchling platform different. Anything built in Schemas has to work for a wide range of customers and for the other teams building on it, so this role rewards a systems thinker who’s genuinely curious about the science and about how developers and admins actually use the product.
Lead product management for our Schemas team.
Engage with customers, internal teams, and Benchling fields teams to understand their problems-to-solve and use cases.
Set the vision for Schemas that will help accelerate development amongst internal development teams.
Empower scientists, admins, and computational teams that use Benchling to turn their data into an AI-ready structured data foundation for the entire R&D lifecycle.
Comfortable with rapid prototyping, incremental shipping to deliver value to users, while also knowing the need to deliver stable features to our admins and developers. You ensure we ship well-crafted products at a timely pace.
Collaborate very closely with Engineering and Design to develop new product capabilities.
Partner with Customer Experience, Marketing, and Sales.
Ability to think in systems. Understanding what a customer wants and how that might impact various aspects of our product is essential.
Demonstrated ability to have a long term vision and ship incrementally along the way.
6+ years of product management experience
Experience with providing technical solutions to internal developers and external customers.
Demonstrated ability to explain technical concepts to customers and executive leadership.
Experience in B2B SaaS or Developer Platform industries preferred
Demonstrated experience setting direction and influencing stakeholders
A strong curiosity around the science processes that power the R&D lifecycle.
Past experience working with data modeling or databases required.
Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site Monday, Tuesday, and Thursday.
#LI-EK1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are seeking a motivated and results-driven Strategic Account Executive to join our team. In this role, you will be responsible for driving new business within the Western territory, focusing on building and maintaining strong relationships with key stakeholders across various personas within an account. You will play a crucial role in expanding our chemistry customer base and ensuring successful sales outcomes through effective pipeline generation and accurate sales forecasting.
Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base. Utilize various strategies and tools to generate leads and move them through the sales cycle.
Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal), leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.
Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDICC, Command of the Message, etc. Maintain account integrity and opportunity data within company systems; Salesforce.
You are drawn to our mission and you want to help Benchling win new business. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in life sciences and chemistry R&D, faster.
Proven experience as an Account Executive, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & R&D.
Demonstrated ability to drive pipeline generation and manage complex sales cycles.
Strong sales forecasting skills with a track record of meeting or exceeding targets.
Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.
Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.
Dynamic communication, negotiation, and interpersonal skills.
Self-motivated, with a strong drive to achieve and exceed goals.
Ability to work independently as well as collaboratively in a team environment.
Familiarity with MEDDICC sales methodology is a plus but not required.
Knowledge of the life sciences industry, chemistry including: R&D, and/or IT functions is preferred.
Bachelor’s degree - life sciences or chemistry major is preferred.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid #BI-Hybrid #LI-KW1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are seeking a motivated and results-driven Strategic Account Executive to join our team. In this role, you will be responsible for driving new business within the Western territory, focusing on building and maintaining strong relationships with key stakeholders across various personas within an account. You will play a crucial role in expanding our chemistry customer base and ensuring successful sales outcomes through effective pipeline generation and accurate sales forecasting.
Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base. Utilize various strategies and tools to generate leads and move them through the sales cycle.
Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal), leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.
Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDICC, Command of the Message, etc. Maintain account integrity and opportunity data within company systems; Salesforce.
You are drawn to our mission and you want to help Benchling win new business. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in life sciences and chemistry R&D, faster.
Proven experience as an Account Executive, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & R&D.
Demonstrated ability to drive pipeline generation and manage complex sales cycles.
Strong sales forecasting skills with a track record of meeting or exceeding targets.
Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.
Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.
Dynamic communication, negotiation, and interpersonal skills.
Self-motivated, with a strong drive to achieve and exceed goals.
Ability to work independently as well as collaboratively in a team environment.
Familiarity with MEDDICC sales methodology is a plus but not required.
Knowledge of the life sciences industry, chemistry including: R&D, and/or IT functions is preferred.
Bachelor’s degree - life sciences or chemistry major is preferred.
#LI-Remote #BI-Remote #LI-KW1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is looking for a strategic leader comfortable with change and execution to lead our deal strategy and order management team as we scale. Sitting at the intersection of revenue growth, new products, financial control, and cross-functional partnership, you'll be a trusted commercial advisor to sales on deal strategy, help operationalize an updated pricing and packaging strategy, and drive operational improvement across the team.
As a hand-on leader who also manages a team, you'll stay close enough to the hardest deals while driving high impact change as the company grows through its next phase.
Enterprise deal strategy & structuring. Coach, partner and proactively advise enterprise account executives and sales leadership around the architecture and pricing of our largest and most complex agreements. With your deep experience in complex enterprise software deals (large, multi-year ramped deals, ELAs, etc), you will be a trusted thought partner with sales as they structure, price, and optimize customer agreements for long-term growth across multiple dimensions, and support high-value negotiations alongside sales leadership. Having built trusted relationships with stakeholders, you will help the team win today’s deal while protecting long-term objectives across the company portfolio. Leverage your experience with your order management team members to get scale across our whole book of business.
Lead our global deal desk team & connect our partners. Lead, develop, and scale a trusted global deal strategy and order management team, keeping the field unblocked and serving as the connective tissue between Sales, Finance, Product and Legal. You will help evolve and proactively deliver executive-grade reporting and insights to finance and field leadership on deal mix, discount and pricing trends, win/loss, cycle time, and other key metrics to drive better business outcomes. Sponsor and deploy automation and AI-assisted execution alongside coaching and development, so the function scales on leverage, not just headcount.
Transformation. Serve as a key leader in operationalizing our redesigned pricing and packaging, and driving continued enhancement of the CPQ system that deploys it. Help advise and support implementation of new sales motions to the field, and devise playbooks that lead to optimal business outcomes, while minimizing customer and sales friction. Serve as a key leader and sponsor of cross-functional quote-to-cash system initiatives, driving lower-touch deal pathways, leveraging scrappiness to make progress, and distilling — and helping the team distill — what actually matters from what doesn't, so we move the model forward.
Operational execution and excellence. Own how deal desk partners with the business, and moves deals from quote through to clean, booked revenue with laser focus on operational excellence: the right balance of speed and control, continuously minimizing touches and exceptions, and sponsoring a continuous improvement mindset. Own the approval framework, ensuring clear, enforceable definitions, and anticipating and resolving downstream risk through process rather than reactivity. Maintain controls that align with public-company readiness without unnecessary bureaucracy so we scale at pace, but with the right deal governance and business outcomes.
Requirements:
10+ years in Deal Desk, Revenue/Sales Operations, Commercial Strategy, and/or Finance, including experience leading and scaling a team, ideally in high-growth B2B enterprise SaaS or life-sciences software.
Track record advising on the structure and close of complex enterprise agreements, exercising judgment and enforcing commercial guardrails while keeping deals moving.
Fluency in SaaS bookings policy and revenue, subscription, and consumption/usage-based models.
Strong cross-functional partnership skills — communication, relationship building, and operational excellence across Sales, Finance, Product, and Legal.
Working knowledge of CPQ tools and process (Salesforce/Steelbrick or similar) — approval frameworks, quote configuration, and the realities of contract generation in a broader quote-to-cash stack (NetSuite, Gong, etc.).
Experience with process improvement and automating SaaS deal and order workflows to balance control and speed at scale.
Nice to have:
Experience owning or co-owning a CPQ implementation or major quote-to-cash systems initiative.
Experience structuring consumption/usage-based deals (commits, ramps, overages, true-ups) for recurring revenue.
Ownership of pricing governance — discount authority matrices, approval hierarchies, exception policy — across a global deal portfolio.
Experience operationalizing a pricing and packaging change across a live selling organization.
Familiarity with cloud marketplace (AWS/GCP/Azure) private offers, reseller and partner billing, and international/EMEA deal nuances.
Fluency in BI/SQL/spreadsheets to turn deal data into decisions.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.
To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.
Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
Understand and document customer pain points, advocate for them internally to influence product changes.
Develop and optimize enterprise training programs including written and video collateral.
Identify and work with sales on opportunities for account expansion post go-live.
Requirements
Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Self-starter with the ability to be successful in a startup environment.
Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
Ability to travel up to 25% based on customer and project needs.
Bonus if you have:
Experience using Benchling, especially if you’ve been a Benchling administrator.
Software Implementation experience, preferably with a SaaS software company.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are seeking an Enterprise Solutions Architect with deep expertise in life science R&D and enterprise software systems to partner with Benchling's customers in driving the biotech revolution forward.
The Enterprise Solutions Architect serves as a strategic advisor and technical leader for our enterprise customers, translating their IT strategy into tailored Benchling solutions. This role encompasses guiding organizations through digital transformation, leading technical implementation projects, overseeing solution architecture, and establishing best practices and data architecture standards to ensure long-term success.
Partner with biotechnology organizations at the forefront of innovation to assess their IT landscape, understand strategic objectives, and architect solutions that enable mission-critical outcomes
Lead end-to-end implementation projects from discovery through successful go-live and adoption
Provide ongoing strategic guidance, best practice education, and product engagement recommendations to maximize customer value realization
Collaborate with cross-functional business and technology stakeholders to gather requirements, identify opportunities, and translate business needs into technical solutions in partnership with internal engineering, product, and solutions architecture teams
Coordinate with Professional Services, Product, and Customer Success teams to orchestrate complex, global enterprise deployments
Support Sales and Marketing in technical deal strategy, and engage with Engineering, Product, and Solutions Architecture teams to resolve complex technical challenges
Contribute to the development and refinement of global enterprise processes, product capabilities, and best practice frameworks
5-10+ years of combined experience in biotechnology or pharmaceutical industry roles and scientific software implementation
Bachelor's or Master's degree in Life Sciences, Information Management, or related field (advanced degree preferred)
Proven track record leading global implementation teams in enterprise solution design and deployment (Benchling experience strongly preferred)
Demonstrated ability to empathize with scientists and rapidly comprehend complex scientific concepts and workflows
Exceptional communication skills across verbal, written, and presentation formats, coupled with strong organizational and project management capabilities
Self-directed, adaptable professional who thrives in dynamic, fast-paced environments
Comfortable operating across functions, organizational levels, and geographies with diverse stakeholder groups
Willingness to travel to customer sites up to 30% based on project requirements
5+ years of client-facing software implementation and/or consulting experience, with demonstrated success delivering enterprise-scale SaaS projects
Hands-on experience implementing scientific/informatics platforms such as LIMS, ELN, MES, LES, and analytical tools including JMP, Spotfire, or Tableau
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid #BI-Hybrid #LI-JF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Solution Consultant - Business Value (SCBV) ensures that Benchling’s top customers get a solution that meets their needs precisely and delivers value aligned to the customer's business priorities. Their primary focus will be to engage with customers and executives to help articulate the tangible, strategic, and financial impact that Benchling can deliver to their organizations. SCBV deliverables will ultimately drive the customer’s decision on whether or not Benchling is selected as their solution.
SCBVs will have a strong executive presence and must have prior successful executive interaction. They are particularly adept at combining an in-depth understanding of the scientific and technical challenges with a customer’s business needs to define a tailored solution and the specific benefits of adopting Benchling across the organization. Often the use cases will be new, variable, and complex, and will require creativity in developing new solutions, business cases, and ways of engaging.
SCBVs are also responsible for defining the value journey of our customers in partnership with cross functional stakeholders in sales, solutions consulting, professional services, and customer success. This encompasses both enabling teams on value frameworks as well as developing tools and reusable assets. In addition, SCBVs stay informed about industry trends, competitive landscape, and emerging technologies.
Drive growth in our enterprise and strategic customers by leading solution & value assessments during the sales process:
Coordinate cross functional teams (sales, solutions consulting, product, and professional services) to execute assessments with speed and quality.
Build a deep understanding of the customer’s business needs through meticulous discovery and creatively adapt assessment framework to meet customer’s decision process
Create and present executive-level deliverables that capture current state analysis and future state recommendations using leading practices and bridging customer challenges to Benchling capabilities and identified value
Maintain open, proactive communication and documentation of engagement progress, meetings, deliverables, stakeholders, and key decisions.
Develop methodologies to quantify strategic, operational, and financial metrics for customers and use these metrics to clearly demonstrate the measurable value Benchling delivers
Create reusable assets to drive the adoption of Benchling’s value framework in the end-to-end customer journey in partnership with cross functional stakeholders (solutions consulting, professional services, and customer success)
Provide thought leadership about industry trends, competitive landscape, and emerging technologies. Use this knowledge to effectively position Benchling and identify opportunities for differentiation.
Share insights and feedback from customer interactions to the product and marketing teams to help refine Benchling's offerings and messaging.
It is highly preferred that candidates have 4-7 years experience in a scientific domain - particularly biologics, industrial biotech, or early/late development.
Ideal candidates will have a Masters or PhD in a scientific field or work experience that gives them exposure to scientific fields.
Outstanding ability to convey value proposition and insights drawing from prior industry experience and in-depth knowledge of Benchling products and use cases
Experience creating written deliverables that assess current state, propose a future state solution, outline the value/case for change, and a roadmap to deliver on the case for change.
Effective at cross-functional leadership. Many subject matter experts contribute to assessments, roadmaps, architectures, and proposals and this person needs to provide leadership that sets everyone up for success.
Strong executive presence and the ability to quickly establish credibility and trust with senior business leaders as well as internal stakeholders
Dynamic, empathetic and flexible in communication and work styles depending on context and in multi-cultural teams and engagements
Willingness to travel to customer sites 25-30% of the time
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-KW1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Solution Consultant - Business Value (SCBV) ensures that Benchling’s top customers get a solution that meets their needs precisely and delivers value aligned to the customer's business priorities. Their primary focus will be to engage with customers and executives to help articulate the tangible, strategic, and financial impact that Benchling can deliver to their organizations. SCBV deliverables will ultimately drive the customer’s decision on whether or not Benchling is selected as their solution.
SCBVs will have a strong executive presence and must have prior successful executive interaction. They are particularly adept at combining an in-depth understanding of the scientific and technical challenges with a customer’s business needs to define a tailored solution and the specific benefits of adopting Benchling across the organization. Often the use cases will be new, variable, and complex, and will require creativity in developing new solutions, business cases, and ways of engaging.
SCBVs are also responsible for defining the value journey of our customers in partnership with cross functional stakeholders in sales, solutions consulting, professional services, and customer success. This encompasses both enabling teams on value frameworks as well as developing tools and reusable assets. In addition, SCBVs stay informed about industry trends, competitive landscape, and emerging technologies.
Drive growth in our enterprise and strategic customers by leading solution & value assessments during the sales process:
Coordinate cross functional teams (sales, solutions consulting, product, and professional services) to execute assessments with speed and quality.
Build a deep understanding of the customer’s business needs through meticulous discovery and creatively adapt assessment framework to meet customer’s decision process
Create and present executive-level deliverables that capture current state analysis and future state recommendations using leading practices and bridging customer challenges to Benchling capabilities and identified value
Maintain open, proactive communication and documentation of engagement progress, meetings, deliverables, stakeholders, and key decisions.
Develop methodologies to quantify strategic, operational, and financial metrics for customers and use these metrics to clearly demonstrate the measurable value Benchling delivers
Create reusable assets to drive the adoption of Benchling’s value framework in the end-to-end customer journey in partnership with cross functional stakeholders (solutions consulting, professional services, and customer success)
Provide thought leadership about industry trends, competitive landscape, and emerging technologies. Use this knowledge to effectively position Benchling and identify opportunities for differentiation.
Share insights and feedback from customer interactions to the product and marketing teams to help refine Benchling's offerings and messaging.
It is highly preferred that candidates have 4-7 years experience in a scientific domain - particularly biologics, industrial biotech, or early/late development.
Ideal candidates will have a Masters or PhD in a scientific field or work experience that gives them exposure to scientific fields.
Outstanding ability to convey value proposition and insights drawing from prior industry experience and in-depth knowledge of Benchling products and use cases
Experience creating written deliverables that assess current state, propose a future state solution, outline the value/case for change, and a roadmap to deliver on the case for change.
Effective at cross-functional leadership. Many subject matter experts contribute to assessments, roadmaps, architectures, and proposals and this person needs to provide leadership that sets everyone up for success.
Strong executive presence and the ability to quickly establish credibility and trust with senior business leaders as well as internal stakeholders
Dynamic, empathetic and flexible in communication and work styles depending on context and in multi-cultural teams and engagements
Willingness to travel to customer sites 25-30% of the time
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Remote
#BI-Remote
#LI-KW1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Model Hub team is building a computational platform that provides access to cutting-edge scientific AI models to help scientists design better drugs. Scientific models (e.g. AlphaFold or Boltz2) predict structures, predict scientific properties, and generate new drug designs, acting as a design partner and a major time saver to scientists who are creating life-saving therapeutics.
As the growth-focused product manager on the team, you'll own the product execution of our scientific AI models products and features, including Model Hub, and drive how customers adopt and grow their usage of these models. You'll split your time between talking with customers to understand their needs and gather feedback, and managing product definition and execution to bring the products they want to life. This is a highly cross-functional role: you'll partner closely with engineering, legal, strategy, and sales/GTM to get cutting-edge scientific AI into the hands of the scientists who need it.
It's early days for scientific AI models, both at Benchling and in the industry at large. We'll rapidly iterate with customers and change directions quickly, figuring out new patterns for how we develop and go to market. We'll win if we stay curious and obsess over our customers.
Own the product roadmap for our scientific model platform — defining and prioritizing the models, features, and capabilities that let scientists run inference fast, reliably, and cost-effectively across a diverse set of scientific models.
Define intuitive and beautiful product experiences across UI and API that let computational users execute high-throughput runs and analyze their results, translating customer needs into clear requirements for engineering.
Work directly with customers to ideate use cases, gather feedback, and grow adoption and usage of our scientific AI models across scientific teams.
Help shape how we build AI at Benchling — driving experimentation, contributing to product and technical direction, and helping evolve our product development and go-to-market practices as the field matures.
5+ years of product management experience building technical or platform products, ideally in scientific, ML/AI, or other data-intensive domains.
Technical fluency: you can read API specs, reason about system tradeoffs, and have credible conversations with engineers about how scientific models are built and served.
Strong analytical skills, comfortable using data to drive product decisions and to measure and grow adoption and usage.
Collaborative mindset, able to work closely with engineers, scientists, and partners across legal, strategy, and GTM to bring new ideas to life.
Desire to work in a fast-paced environment, where priorities can shift and rapid experimentation is encouraged.
This is an in-person team in San Francisco built around collaborating in the office in a fast-paced environment. We’re in the office Monday through Friday.
#EN-1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are seeking a motivated and results-driven Enterprise Account Executive to join our Enterprise team. In this role, you will be responsible for driving new and/or renewal business into different lines of the business within your designated 1-3 of the Top 50 global pharmaceutical accounts. You will focus on building and maintaining strong relationships with key stakeholders across various personas within an account (IT, Science/R&D, Data Science). You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation, account management and accurate sales forecasting.
This is a remote position; however, candidates must currently reside in or near the city you are applying to.
Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base in partnership with your SDR. Utilize various strategies and tools to generate leads and move them through the sales cycle.
Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal),, leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
Collaboration: Partner with internal teams (marketing, product, customer success, etc) and external teams (GSIs, AWS, etc) to ensure a seamless experience for clients and drive long-term customer satisfaction.
Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market. You are a curious learner who is striving to elevate their craft to the next level.
Process: Drive the sales process through Pipeline Generation (PG), Leading Indicators to drive repeatable success, 3 Why’s/MEDDICC & ability to build champions across the user community, middle management & ‘C’ Suite. Maintain account integrity and opportunity data within company systems; Salesforce.
You are drawn to our mission and you want to help Benchling win new business across your respective accounts. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced startup/pre IPO environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in biotech faster.
Proven experience as a global enterprise/major accounts seller, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & various Line of business.
Demonstrated ability to drive pipeline generation and manage complex sales cycles of 7+ figure deals.
Strong sales forecasting skills with a track record of meeting or exceeding targets.
Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.
Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.
Dynamic communication, negotiation, and interpersonal skills.
Self-motivated, with a strong drive to achieve and exceed goals.
Ability to work independently as well as collaboratively in a team environment.
Ability to leverage the MEDDICC sales methodology is highly recommended
Knowledge of the life sciences industry, including: R&D, and/or IT functions is preferred but not required.
#LI-Remote #BI-Remote #LI-SF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is the R&D Cloud for life sciences. Our platform powers scientific work at thousands of academic labs and biopharma companies, and we sit at the intersection of AI and biology as both accelerate. We are looking for an AI Partnerships Lead to own Benchling’s most important AI relationships and drive the commercial partnerships that define our role in the AI ecosystem.
This is a high-ownership, client-facing role. You will lead partnerships with model labs, scientific AI companies, and adjacent infrastructure partners; structure and close deals spanning data licensing, product integrations, and co-development arrangements; and build the playbook for how Benchling engages the AI ecosystem end-to-end. The role spans both directions of the data economy: helping partners access Benchling's scientific data at scale, and sourcing external data and models that power Benchling's own AI products. You will work closely with Product, Legal, Finance, and GTM internally, and represent Benchling to sophisticated external technical stakeholders.
Partner Ownership: Own the end-to-end relationship with Benchling's most important AI partners across frontier model labs, scientific model providers, and infrastructure partners
Data Licensing: Structure commercial arrangements across the data ecosystem in close partnership with Benchling's technical AI team, sourcing the external data and models they need and licensing Benchling's data and platform capabilities to external partners
Broader Deal Execution: Structure, negotiate, and close additional commercial deals across product integrations, co-marketing, and co-development. Work across Legal, Finance, Product, and GTM to turn partnership commitments into product and commercial reality
Playbook Design: Build a repeatable playbook for how Benchling engages the AI ecosystem: pipeline, pricing, deal structures, and success metrics
Ecosystem Sourcing: Source, diligence, and place clear bets on the next generation of AI/ML companies, from stealth-stage startups to public infrastructure players, and shape which ones become Benchling partners
Industry Presence: Represent Benchling at events, in the field, and in front of senior executives at every partner you own
4+ years combined experience across partnerships, business development, enterprise sales, corporate development, consulting, investment banking, venture capital, life sciences, tech, or startups
Bias for action and comfort with ambiguity; energized by building the playbook while running live deals
Track record of managing senior external relationships and engaging credibly at the executive level, including with CEOs, CFOs, and technical leadership
Strong knowledge of AI/ML and the ability to translate between research and commercial audiences; a technical background is not required, but you should be comfortable in substantive conversations with researchers, engineers, and product teams
Comfort operating across the full deal lifecycle: sourcing and qualification, discovery, negotiation, contracting alongside Legal, and post-signature delivery
Strong written communication, with the ability to translate complex and uncertain ideas into clear, concise, and decisive recommendations
Demonstrated engagement and relationships across the AI ecosystem is a plus
Deep curiosity about how AI is reshaping R&D; prior work experience in life sciences or a degree in a scientific discipline (biology, chemistry, bioengineering, or similar) is a plus
This is an in-person team in San Francisco built around collaborating in the office in a fast-paced environment. We’re in the office Monday through Friday.
#LI-GP1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.
To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.
Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers
Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
Understand and document customer pain points, advocate for them internally to influence product changes.
Identify and work with sales on opportunities for account expansion post go-live.
MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
Software Implementation experience, preferably with a SaaS software company.
Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Self-starter with the ability to be successful in a startup environment.
Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
Ability to travel up to 25% based on customer and project needs.
Experience using Benchling, especially if you’ve been a Benchling administrator, is preferred but not required.
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.
To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.
You are fluent or native proficiency in French and have experience working with French speaking customers.
Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers
Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
Understand and document customer pain points, advocate for them internally to influence product changes.
Identify and work with sales on opportunities for account expansion post go-live.
MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
Software Implementation experience, preferably with a SaaS software company.
Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Self-starter with the ability to be successful in a startup environment.
Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
Ability to travel up to 25% based on customer and project needs.
Experience using Benchling, especially if you’ve been a Benchling administrator, is preferred but not required.
Fluent or native proficiency in French
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Customer Experience organization to drive the adoption of our platform across our rapidly growing customer base. The Technical Account Manager (TAM) plays a key role within the Optimization Services organization through directly supporting our customers as they leverage Benchling to transform how their research teams work together, post-go-live.
This role is based in San Francisco and will serve as the primary TAM supporting Benchling’s customer base, with an emphasis on enterprise life science accounts. The successful candidate will bring existing Benchling product expertise and the ability to quickly take ownership of an established book of business, including accounts with complex, multi-workstream Success Packages.
The TAM works closely with Customer Success, Professional Services, and Support, in order to deliver a high quality, proactive Benchling experience for our customers. This role requires strong scientific acumen, project management skills, the ability to build trust with stakeholders ranging from bench scientists to heads of R&D and IT leadership.
You will collaborate closely with internal and external teams to influence best practices and direction of the customers’ post-go-live experience. You will be responsible for liaising with key customer stakeholders to optimize their Benchling experience and be the point person for escalation management. You will be responsible for delivering on the commitments of Optimization Services within the Benchling Success Packages and delivery of commitments will include maintaining the client relationship and Benchling instance via regularly scheduled meetings and check-ins. You will also be responsible for advising, proactively selecting, and executing on Optimization Services Accelerators, fixed scope, short-duration, “sprint-based” projects that enhance specific aspects of the customer Benchling tenant and configuration.
Develop and maintain deep relationships with our customers, including scientists, heads of research, IT managers, and other stakeholders.
Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight
Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling’s instance to ensure success, engagement, and influence expansion outcomes.
Proactively identify, communicate, and mitigate potential risks and issues that could impact customer success (budget, scope, product gaps, adoption)
Lead and execute projects and assignments as needed, including configuration and maintenance of customer Benchling tenant, dedicated follow up tasks, process documentation, new product area enablement, and delivery of project accelerators
Proactively maintain and grow product knowledge, services delivery knowledge, and offerings to best support our customers.
Develop and manage project plans for customer engagements, including defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators.
2+ Years active Benchling experience required – candidates must demonstrate hands-on familiarity with Benchling and the ability to independently lead customer-facing Benchling engagements.
BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field, required.
Experience in a lab or research setting; ability to empathize with scientists and can quickly understand complicated scientific concepts.
Skilled in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia, etc.
Strong written and verbal communication skills; you are an excellent presenter and can quickly connect with a range of industry stakeholders, including scientists, project leads, and executives leadership.
Autonomous and proactive; outstanding self-starter approach with the ability to be successful in a high-growth environment.
Curious, creative, and tenacious; you are an advocate for customers and roll up your sleeves to help get a problem solved or a customer on-boarded.
BONUS IF YOU HAVE
Technical experience with SQL, API integration, Python, etc.
Familiarity with GxP or validated environment requirements
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday)
#LI-Hybrid
#BI-Hybrid
#JF-1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.
To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.
Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers
Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
Understand and document customer pain points, advocate for them internally to influence product changes.
Identify and work with sales on opportunities for account expansion post go-live.
MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
Software Implementation experience, preferably with a SaaS software company.
Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Self-starter with the ability to be successful in a startup environment.
Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
Ability to travel up to 25% based on customer and project needs.
Experience using Benchling, especially if you’ve been a Benchling administrator, is preferred but not required
Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.
Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.
#LI-Remote #BI-Remote #LI-TD1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.
To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.
Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
Understand and document customer pain points, advocate for them internally to influence product changes.
Develop and optimize enterprise training programs including written and video collateral.
Identify and work with sales on opportunities for account expansion post go-live.
Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Self-starter with the ability to be successful in a startup environment.
Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
Ability to travel up to 25% based on customer and project needs.
Bonus if you have:
Experience using Benchling, especially if you’ve been a Benchling administrator.
Software Implementation experience, preferably with a SaaS software company.
Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week.
#LI-Hybrid
#BI-Hybrid
#TD-1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Scientific Development Solutions (SDS) group — comprised of our Study Lifecycle and Process Execution teams — builds the products biologists rely on to run complex lab operations at scale: developing, qualifying, and executing rigorous SOPs; capturing and analyzing complex time-series data; and orchestrating the biological and IT-driven workflows behind sample management, analytical chemistry, and bioprocess development. SDS owns Benchling's Studies, Workflows, and Procedures products — the core of our \"Benchling for Development\" solution — and our work is frequently sought out by the enterprise customers with the most demanding GLP/GMP regulatory needs. Successful deployments measurably accelerate how quickly our customers bring therapies to market.
As a Software Engineer at the High Seniority level, you will be the senior engineering authority partnering with the Study Lifecycle and Process Execution teams — the person who architects the hardest systems, sets the technical bar, and multiplies the output of every engineer around you. You'll design and build full-stack across studies, workflows, procedures, and bioprocess/bioanalytical use cases, translating ambiguous scientific and regulatory requirements into durable systems. You will also serve as an IC leader across the broader Applications division, helping set engineering direction that reaches well beyond any single team.
This role reports to the Head of Engineering for Applications and works day-to-day as the senior IC anchor for the Study Lifecycle and Process Execution teams.
Serve as the senior technical authority for the Study Lifecycle and Process Execution teams, driving the design and development of systems that advance Benchling's product and business goals across studies, workflows, procedures, and bioprocess/bioanalytical workflows.
Independently architect and implement solutions to complex, open-ended problems — from system architecture to backend models and APIs to rich frontend UI — for scientific workflows used in regulated (GLP/GMP) environments.
Lead large, multi-quarter initiatives: break down ambiguous scientific and regulatory requirements into concrete technical plans and iterative delivery milestones.
Use technical decision-making as a tool of engineering strategy — knowing when to leverage existing platform capabilities, when to take on technical debt deliberately, and when to preserve optionality for the long term.
Act as a force multiplier across the Applications division: help set engineering direction, raise standards for quality and architecture, and influence technical choices beyond your immediate teams.
Provide technical leadership through code review, architectural guidance, and mentorship of engineers across all experience levels.
Partner closely with product management, design, and cross-functional stakeholders to translate customer and scientific needs into technical solutions.
Explore and evaluate opportunities to leverage AI and LLMs to make lab operations, SOP execution, and time-series analysis faster and more reliable for scientists.
Own end-to-end delivery of critical features — from planning and development through deployment, maintenance, and monitoring.
Help build and scale the team by improving our tooling, engineering processes, interviewing, hiring, and onboarding.
8+ years of professional software engineering experience, with a demonstrated progression of increasing scope and impact.
Experience as a technical lead on significant projects involving multiple engineers across multiple quarters.
Strong experience building backend systems and APIs for cloud-based web applications, plus the ability to build full-stack when needed. Our stack is a comprehensive React frontend and a Python backend on a predominantly relational data model in Postgres; direct experience is appreciated but not required if you can pick it up quickly.
Proven ability to design scalable, robust architectures that align with business requirements and long-term maintainability.
Track record of independently scoping and driving initiative-level work whose impact spans multiple teams and shapes an entire product area or division.
Excellent written and verbal communication skills — able to produce clear technical designs and use influence rooted in technical expertise to align other engineers on an implementation strategy.
Demonstrated ability to mentor and develop other engineers, raising the team's bar in areas such as testing, performance, and maintainability.
Interest in learning about life sciences. Prior biotech knowledge is appreciated but not required; enthusiasm to learn is essential. (Experience with regulated, GLP/GMP, or laboratory/manufacturing software is a plus.)
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-GP1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The App Foundations group — comprised of our Lab Notebook and Enterprise Lifecycle teams — builds the surfaces and systems at the heart of the Benchling experience. On one side, that's how scientists capture their work every day — the Notebook and the structured data-input tables where experimental data becomes clean, structured, and analyzable. On the other, it's the enterprise lifecycle capabilities that make that data trustworthy at scale: audit trails, review and approval, exports, and backups. These are the features that show up in FDA submissions and GxP-regulated workflows, and they're what lets Benchling's largest customers — internationally recognizable names developing some of the world's most innovative treatments — operate with confidence in regulated environments.
As a Software Engineer at the High Seniority level, you will be the senior engineering authority for the Lab Notebook and Enterprise Lifecycle teams — owning horizontally impactful systems while directly enabling the product features enterprise customers depend on. This role sits squarely at the intersection of platform and product work, and demands both deep technical expertise and strong product sense. You will also serve as an IC leader across the broader Applications division, helping set engineering direction that reaches well beyond any single team.
This role reports to the Head of Engineering for Applications and works day-to-day as the senior IC anchor for the Lab Notebook and Enterprise Lifecycle teams.
Serve as the senior technical authority for the Lab Notebook and Enterprise Lifecycle teams, driving the design and development of the Notebook, structured data-input, and enterprise lifecycle systems that anchor the Benchling product.
Independently architect and implement solutions to complex, open-ended problems — from system architecture to backend models and APIs to rich frontend UI — in areas such as comprehensive audit coverage, review and approval flows, scalable export systems, backups, and document lifecycle management.
Lead large, multi-quarter initiatives: break down ambiguous requirements into concrete technical plans and iterative delivery milestones, designing for scale and reliability across a growing enterprise customer base.
Use technical decision-making as a tool of engineering strategy — knowing when to leverage existing platform capabilities, when to take on technical debt deliberately, and when to preserve optionality for the long term.
Act as a force multiplier across the Applications division: help set engineering direction, raise standards for quality and architecture, and influence technical choices beyond your immediate teams.
Provide technical leadership through code review, architectural guidance, and mentorship of engineers across all experience levels.
Partner closely with product management, design, and cross-functional stakeholders to translate customer needs — including regulatory and compliance needs — into technical solutions.
Explore and evaluate opportunities to leverage AI and LLMs to improve data capture, audit reporting, and compliance workflows for our customers.
Collaborate with other teams to ensure our horizontal systems integrate seamlessly and enable product development across the organization.
Own end-to-end delivery of critical features — from planning and development through deployment, maintenance, and monitoring — and help scale our tooling, engineering processes, interviewing, hiring, and onboarding.
8+ years of professional software engineering experience, with a demonstrated progression of increasing scope and impact.
Experience as a technical lead on significant projects involving multiple engineers across multiple quarters.
Strong experience building backend systems and APIs for cloud-based web applications, plus the ability to build full-stack when needed. Our stack is a comprehensive React frontend and a Python backend on a predominantly relational data model in Postgres; direct experience is appreciated but not required if you can pick it up quickly.
Proven ability to design scalable, robust architectures that align with business requirements and long-term maintainability, especially for horizontal systems that many teams build on.
Track record of independently scoping and driving initiative-level work whose impact spans multiple teams and shapes an entire product area or division.
Excellent written and verbal communication skills — able to produce clear technical designs and use influence rooted in technical expertise to align other engineers on an implementation strategy.
Demonstrated ability to mentor and develop other engineers, raising the team's bar in areas such as testing, performance, and maintainability.
Interest in learning about life sciences. Prior biotech knowledge is appreciated but not required; enthusiasm to learn is essential. (Experience with audit, compliance, or GxP-regulated software is a plus.)
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-GP1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Customer Experience organization to drive the adoption of our solutions across our rapidly growing customer base. The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together.
To be successful in this role, you must have the ability to quickly develop a deep understanding of our products, our customers, their science, and their R&D processes. You will leverage this knowledge to deliver timely and quality help to our customers. Your primary responsibilities include being the first line contact for all inbound product questions and troubleshoot issues for our global customer base. You will help empower our customers by solving hundreds of interactions through our multi-channel platform (web form, chat or email), coordinating on customer requests with our internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services, and Sales), updating internal and external knowledge articles, provide occasional customer trainings/marketing events and by participating in and leading internal Support projects to elevate our customer’s experience.
If you are passionate about Life Sciences, looking for an opportunity to join a cutting edge software company who is enabling transformational changes in R&D processes, and willing to roll up your sleeves and do whatever it takes to make our customers and users successful, this is the role for you.
Be the first line contact to answer product questions and resolve issues for all our customers (Enterprise, Premier, Standard), while deeply understanding scientist pain points for our global customer base
Become a Benchling product expert. Leverage this knowledge to assist in users through troubleshooting customer support tickets and creating and updating internal/external knowledge articles.
Collaborate with our internal teams to coordinate on customer issues through resolution
Document continuously changing product knowledge in internal help articles
Occasionally deliver in person or virtual trainings for customers and for marketing events (Benchling Bootcamps, Benchtalk, etc)
Participate in and lead internal Support projects to continuously improve Support processes and elevate our customer’s Support experience
BS or M.Sc. in Biology, Molecular Biology, Biochemistry, Genetics, Bioengineering, Bioinformatics, or similar life science field, required. This role is a great fit for recent graduates.
Experience in a lab or research setting. You empathize with scientists and can quickly understand complicated scientific concepts.
Experience in a customer focused role (job or internship).
Strong communication skills. You are an excellent verbal and written communicator. You can quickly evaluate a customer’s question or concern, apply or source knowledge and provide an impactful solution or response.
Strong organization and time management skills. You have the skills to balance competing requests and can prioritize them effectively.
Empathy and Diplomacy. You always put customers first. You can empathize with our customers and provide solutions to elevate their experience. You can work through challenging client requests, set the correct expectations and provide appropriate corrective actions.
Autonomous and proactive. Outstanding self-starter approach with the ability to be successful in a rapidly changing environment.
We are hiring for multiple levels within our Product Support team. While this role primarily targets candidates ready to provide exceptional Level 1 support, we’re also considering applicants with deeper technical or industry expertise for a more senior role. If you have experience in any of the following areas, please highlight it in your application:
Managing complex, multi-party issues involving customer IT and scientific teams
Communicating credibly about network, firewall, API and security topics
Navigating ambiguity, escalations, and long-running investigations with ownership and accountability
Troubleshooting across multiple layers — product, system, and technical infrastructure
Engaging confidently in customer-facing calls, including with Enterprise IT stakeholders
Bringing relevant industry or technical fluency in areas like Bioprocessing, Bioanalytics, regulated labs, or Antibody Engineering
We encourage you to apply even if you’re unsure where your experience fits — we’re excited to meet strong candidates at different levels.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#JF-1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling's platform helps the world's largest biotech and pharma companies develop therapies faster. As a Product Manager on the Scientific Development Solutions team, you'll work on products such as Recipes, Assays, and Workflows that scientists use to do their jobs. These products are fundamental to how scientific processes get configured, run, and tracked across different phases of a drug's development cycle.
We launched Bioprocess in 2024 to help process development teams design, execute, and analyze the experiments that turn a molecule into a manufacturable drug. In 2025, we announced a partnership with Merck (press release) to help their teams develop and test vaccines faster by bringing their analytical workflows onto a single platform.
Today, we're implementing the largest pharma companies in the world on Bioprocess, making the core product better every quarter, and expanding into Analytical Sciences and downstream QC. Our vision is to become the software that helps biopharmas bring therapies to patients twice as fast.
This is a systems design problem disguised as a life sciences product. You'll be working at the intersection of complex configuration, workflow orchestration, and behavior change. You'll figure out how to make powerful software feel intuitive to the scientists who depend on it every day.
You do not need a life sciences background. We're looking for a systems thinker with product taste who can walk into an unfamiliar domain, find the structural patterns, and be effective quickly. The best PMs we've seen for this kind of work have diverse backgrounds. They've built products across meaningfully different problem spaces and bring transferable instincts rather than a single industry playbook.
You are responsible for Recipes, Assays, and Workflows. That means you and your team decide what gets built, why, and in what order. You're accountable for the roadmap and the outcomes your roadmap produces.
To inform what you build, you will spend time with customers and GTM teams to understand how scientists actually work, and how to turn what they ask for into what they need. It's your responsibility to bring that context back to the team and turn it into product direction.
You'll work alongside design, engineering, GTM, and our customers to build and ship products. That means guiding product decisions with design and engineering, validating ideas early with customers, enabling customer experience teams on what you ship, and partnering with GTM to bring it to market.
Use tools at your disposal (SQL, AI, developer environment) to be more effective. That can mean pulling your own data to answer a question, building a prototype to clarify direction, or finding a way to find and summarize customer discovery notes. The point isn't the specific tool. It's the drive to find what you need and move fast rather than wait for someone else.
3-5+ years of product management or equivalent experience
A diverse career history. You've worked across 2-3+ meaningfully different domains or product types. This is the single strongest signal we're looking for. It tells us you're a systems thinker who adapts, not someone who relies on one playbook.
Product taste. You have a track record of building and improving products. You can translate a user requirement into a feature worth building, and you can look at any product and articulate what's broken and why. You understand that shipping software isn't just about delivering requirements. It's about getting a user to change their behavior, form a new habit, and make it stick.
Architectural fluency. You have experience guiding the architectural decisions of a product. You can reason about data models, state machines, or schema design. You don't write code, but you can spot when a technical decision will create a bad user experience, limit the extensibility of a product, or lead to something that's difficult to revert.
Technical tool competency. You're resourceful. You use tools to help yourself and your team get work done, whether that's writing SQL queries to make data-driven decisions, using design tools to create prototypes, or using something like Cursor to ship product improvements directly.
Clear communication. You can lead an engaging professional conversation and keep a room's attention. You know how to adapt your communication style based on your audience and can read and respond to the individuals in the conversation. As a PM, this matters almost more than anything else.
Track record of outcomes. You've stayed long enough at key roles to ship, learn, and speak to what worked and what didn't. We're looking for evidence of impact.
Intellectual range. You're genuinely curious, and that curiosity shows up in how you learn and think about problems. Product management is a means to an end. It's how you apply the learnings from the curiosity that has driven you. What you and your team decide to build is an inevitable conclusion of that curiosity.
BONUS
Experience in regulated or compliance-heavy industries (doesn't have to be life sciences)
Configuration-heavy, platform-style products
B2B SaaS in the growth/scaling stage
Prior life as an engineer, data scientist, or solutions consultant
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid #KW-1
#BI-Hybrid #KW-1
#LI-KW-1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling Solution Consultants (SC) are the primary solution leads with Benchling’s largest customers and prospects. Their solutions are deployed into complex enterprise IT environments, interfacing with other vendor solutions, lab instruments, and legacy applications. This is a highly visible role that partners with both external and internal teams to develop the optimal solutions that drive the most value for our customers. The SC is a pre-sales role, and as such works closely with Benchling sales leadership, account executives, professional services, and product leaders to ensure the best solutions are presented. SCs work with senior scientific and IT leaders from prospects and customers, to establish credibility and confidence from the first meeting, and to create solutions based on cutting-edge technologies.
The SC must be comfortable with Life Sciences R&D processes and scientific concepts, have experience with enterprise SaaS solutions, and be adept at working with internal and external leaders and stakeholders. You must work as a trusted adviser to translate customer objectives into detailed solutions and effectively communicate and demonstrate those solutions to prospects and customers.
Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions.
Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues.
Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape.
Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues. Manage customer questions and objections and resolve concerns. Ensure that the solution is presented competitively, with awareness of alternatives including build in house.
Engage with product management to provide insight into prospect and customer needs and industry trends. Influence the roadmap for market success. Ensure that the roadmap is clear to customers as required to influence buying decisions.
Provide leadership by creating reusable solutions, content, and trainings for key areas. Work with the extended team to ensure that they are successful and learn from your expertise. Mentor and partner with other SCs to build their success.
Master’s in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, Chemistry or similar Life Science field, with a minimum of 4 years of work experience, ideally customer facing.
Experience with scientific/informatics software such as LIMS, ELN, or others preferred. Familiarity with antibody engineering software is a plus.Experience in demonstrating scientific software in a pre-sales setting highly desired.
REQUIRED - Hands-on experience in antibody discovery and engineering, either as a bench scientist or in a technical role supporting biologics teams.
Demonstrated capacity to effectively model scientific data, and craft solutions, based on product knowledge and industry best practices. Prior experience in demonstrating and supporting research instruments, reagents or software desired.
Understand research technology generally adopted by biopharma companies.
Have an agile and adaptable mentality, and can quickly implement new customer engagement processes.
Ability to establish as a trusted advisor for scientists, and successfully pitch to scientific buyers.
Must be fluent in English. Fluency in German or French is a plus.
Willingness to travel to customer sites 25-30%.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week.
Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.
Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling Solution Consultants (SC) are the primary solution leads with Benchling’s largest customers and prospects. Their solutions are deployed into complex enterprise IT environments, interfacing with other vendor solutions, lab instruments, and legacy applications. This is a highly visible role that partners with both external and internal teams to develop the optimal solutions that drive the most value for our customers. The SC is a pre-sales role, and as such works closely with Benchling sales leadership, account executives, professional services, and product leaders to ensure the best solutions are presented. SCs work with senior scientific and IT leaders from prospects and customers, to establish credibility and confidence from the first meeting, and to create solutions based on cutting-edge technologies.
The SC must be comfortable with Life Sciences R&D processes and scientific concepts, have experience with enterprise SaaS solutions, and be adept at working with internal and external leaders and stakeholders. You must work as a trusted adviser to translate customer objectives into detailed solutions and effectively communicate and demonstrate those solutions to prospects and customers.
Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions.
Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues.
Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape.
Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues. Manage customer questions and objections and resolve concerns. Ensure that the solution is presented competitively, with awareness of alternatives including build in house.
Engage with product management to provide insight into prospect and customer needs and industry trends. Influence the roadmap for market success. Ensure that the roadmap is clear to customers as required to influence buying decisions.
Provide leadership by creating reusable solutions, content, and trainings for key areas. Work with the extended team to ensure that they are successful and learn from your expertise. Mentor and partner with other SCs to build their success.
Master’s in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, Chemistry or similar Life Science field, with a minimum of 4 years of work experience, ideally customer facing.
Experience with scientific/informatics software such as LIMS, ELN, or others preferred. Familiarity with antibody engineering software is a plus.Experience in demonstrating scientific software in a pre-sales setting highly desired.
REQUIRED - Hands-on experience in antibody discovery and engineering, either as a bench scientist or in a technical role supporting biologics teams.
Demonstrated capacity to effectively model scientific data, and craft solutions, based on product knowledge and industry best practices. Prior experience in demonstrating and supporting research instruments, reagents or software desired.
Understand research technology generally adopted by biopharma companies.
Have an agile and adaptable mentality, and can quickly implement new customer engagement processes.
Ability to establish as a trusted advisor for scientists, and successfully pitch to scientific buyers.
Must be fluent in English. Fluency in German or French is a plus.
Willingness to travel to customer sites 25-30%.
Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.
Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.
#LI-Remote
#BI-Remote
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
This is a 6 month contract in-office role with a required hybrid schedule — a minimum of three days per week (Monday, Tuesday, and Thursday) at our San Francisco HQ.
Our marketing data layer was built incrementally over several years, and it shows. The models, dashboards, and pipelines powering our funnel reporting, campaign attribution, and SDR workflows have accumulated patches and gaps that are increasingly holding us back particularly as we push into AI-driven marketing tooling that requires clean, well-documented data to work reliably.
We're looking for a mid-level marketing data analyst for a focused 6-month engagement embedded with the Marketing Operations team. You'll own the sprint to clean up the underlying data models, ship the core dashboards we've been scoping, integrate new data sources, and document everything well enough that the team and our AI tools can self-serve when the engagement ends.
Own the dbt + Sigma layer for the marketing funnel, from campaign member to MQL/MSL, meeting and opportunities. Resolve dependencies, filling model gaps, and documenting logic end-to-end.
Integrate new data sources into Snowflake: ad platform spend (Google, LinkedIn), GA4 traffic and conversion data, and Gong conversation and meeting object.
Build and update marketing dashboards: funnel stage conversion, pipeline generation (effort, health, velocity), SDR activity and MQL outcomes, and per-product ARR attribution. Integrating new data sources into them.
Build quality control and system health monitoring across the marketing stack: Marketo to SFDC sync health, lead routing coverage, data freshness, and email deliverability signals.
Partner with our internal data team and other GTM analysts to align on core GTM data models.
Produce a data dictionary: plain-language definitions of key marketing concepts and data model semantics written for both team and LLM consumption.
4+ years in marketing analytics or marketing operations at a B2B SaaS company.
Strong SQL skills and hands-on experience with dbt for data modeling and github for version control.
Experience with Snowflake and a modern BI tool. Sigma strongly preferred.
Working knowledge of Salesforce and Marketo data structures; you understand what an MQL is and how it moves between systems.
Familiarity with marketing attribution concepts: campaign member models, multi-touch attribution, and lead-to-opportunity conversion.
Experience building and documenting data models for non-technical consumers.
Self-directed and comfortable working as an embedded contractor on a defined-scope engagement.
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
As a member of our recruiting team, you’ll partner with engineering groups to attract and hire the top engineering talent. This position encompasses all stages of the hiring process – from partnering with business leaders on position strategy and candidate requirements, developing and executing on sourcing strategies to targeting and assessing top talent, and negotiating/closing offers.
This role is a 6 month contract role at Benchling in San Francisco, CA
Please note that we are a hybrid-office company, which means the expectation is that you would come into the SF office 4 days a week M-Th.
Manage full-cycle recruitment, including sourcing, interviewing, and closing candidates
Conduct thorough candidate screenings and effectively communicate recruiting process, company overview, and expectations
Partner with business leaders to develop target candidate profiles, sourcing strategies, and assessment plans
Monitor the effectiveness of recruiting efforts, ensuring a continuous flow of candidates through the pipeline
Partner with hiring managers to improve time to hire, candidate experience, and offer acceptance rate
Leverage data and metrics to validate recruiting success and identify opportunities for improvement
Develop and extend offer recommendations to candidates
Minimum of 3+ years of Technical Recruiting experience with a track record of recruiting and scaling high-performing Software Engineering and/or Product organizations
Demonstrate excellence and passion for each step of the recruiting process and candidate experience
Experience recruiting for specialist and generalist roles sourced through a variety of channels
Demonstrate excellent verbal and written communication skills
Strong time management, prioritization, and results-driven mentality
Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. You are expected to be on-site 4 days per week.
Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the hourly rate is $60 - $75. In office perks in include a wide variety of snacks and catered lunch.
#LI-DNP
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Biotechnology is entering a new era. AI can help scientists design better experiments, understand complex data, and move discoveries forward faster. But its impact depends on access to high-quality scientific context and deep integration into how R&D actually happens.
Benchling is building the AI powered system for biotech R&D. We bring together scientific data, AI agents and models, and connected workflows so scientists can move from questions to insights to experiments within one intelligent system.
We’re looking for a Product Marketing Manager to shape how Benchling’s product is understood, brought to market, and adopted. You’ll partner closely with Product, Sales, Customer Experience, and Marketing to define go-to-market strategy, positioning, marke launches, and translate sophisticated capabilities into clear customer value.
This is a role for an enterprise SaaS product marketer who likes to get under the hood. You should be excited by technical products across data, APIs, integrations, developer tools, workflows, and very importantly, AI.
You do not need a background in life sciences. You do need the deep curiosity to ask questions, seek answers, learn a complex and impactful domain, and help define how technology changes the way scientific work gets done.
We care more about the work you’ve led than your current title. We’re hiring at the Product Marketing Manager or Senior Product Marketing Manager level, with scope matched to your experience.
Develop the positioning, messaging, and go-to-market strategy for a major area of Benchling’s platform.
Lead product launches from early strategy through market introduction, field readiness, adoption, and measurement.
Own and contribute to pricing and packaging, including pricing analysis, deal assistance, discounting methodology, and pricing enablement for the field.
Partner closely with Product and Engineering to understand how the product works and bring customer, market, and commercial insight into product decisions.
Build a deep understanding of our customers, users, buyers, competitors, and the changing enterprise software and AI landscape.
Create product narratives, content, and enablement that help customer-facing teams communicate Benchling’s value with clarity and conviction.
Work across Sales, Customer Experience, and Marketing to identify opportunities to drive adoption, expansion, pipeline, and revenue.
6+ years of experience in product marketing or a related go-to-market role within B2B enterprise software.
Marketed complex or technical products, such as data platforms, APIs, SDKs, integrations, developer tools, workflows, or AI products.
Owned positioning, messaging, product launches, and sales enablement from strategy through execution.
Partner with technical product managers and engineers, ask productive questions, and translate what you learn without losing the important details.
Strong writer and storyteller who can make complicated ideas clear, specific, and compelling. You leverage AI, but do not use it to override human judgment and creativity.
You can understand customers and the nuanced enterprise buying dynamics to communicate value to users, technical stakeholders, business leaders, and executives.
You are comfortable creating structure in ambiguous environments and driving work forward across multiple teams.
You are deeply curious and motivated to learn unfamiliar technical and scientific domains.
Experience at a growth-stage or rapidly scaling enterprise software company.
Experience marketing a platform or products used by technical audiences.
Experience driving adoption or expansion within enterprise customers.
Experience bringing AI products or capabilities to market.
Familiarity with biotechnology, scientific software, or regulated industries.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
As the Customer Experience Communications Operations Manager at Benchling, you will own the communications backbone for our customer base. Benchling ships product updates every day on a continuous release model, and we operate in regulated, validated customer environments where clear and appropriately timed product messaging directly translates to compliance rigor and customer trust. This role makes sure that when something changes, breaks, or ships, there is a defined, well-run process that gets the right message to the right customers on time.
You will own three connected streams: incident communications, where you are accountable for the coverage, quality, and timeliness of what customers hear; change and release communications, where you own a single intake and a tiering system that sizes every change to the right message, audience, channel, and timing; and communications performance, where you own the operating model, dashboards, and retros that tell us whether the system is working and what to fix. You will report to the Leader of CX Operations.
Own the incident communications framework: the severity model, playbooks, approved templates, and structure that let any qualified team send accurate customer comms at any hour.
Hold accountability for coverage, quality, timeliness, and contractual notification windows across all external incident communications, and keep delivery auditable.
Run a single intake for all customer comms requests (betas, announcements, releases, breaking and disruptive changes) and own the tiering system that sizes each change to the right audience, channel mix, and timing.
Build and maintain the approved template library so CX teams can send consistent, on-brand messaging on demand without routing every request through Operations.
Administer and improve the tooling that customer comms run through, and partner with the teams that own our integrations and automation across our tooling stack
Own the dashboards and reporting that show what is in flight, how fast it went out, and how it landed, and present performance and trends to CX leadership.
Run comms-lens post-incident reviews and drive the systemic fixes they surface with Product, Engineering, and Support.
Own the RACI across CX, Product, and Marketing for each comms type
Requirements
8+ years in customer communications operations, incident or change management, or a comparable operations role in B2B SaaS, ideally at a continuous-release software company.
Track record of building tiered, repeatable processes, clear RACIs, and performance dashboards.
Experience getting results through other teams: you define the standard, enable the people who execute it, and hold the bar without absorbing the work yourself.
Editorial judgment strong enough to set the bar for others. You can read a draft about a dense technical change or an unfolding incident and tell whether it is clear, accurate, and appropriately scoped for a busy scientific audience.
Comfort operating against contractual notification obligations and in regulated or validated customer environments.
Hands-on experience across a modern customer stack, for example Salesforce, Zendesk, Gainsight, a status or incident tool, BI and reporting tools, and email or marketing automation.
You use AI tools in your daily work and actively look for ways to apply them to comms triage, drafting, audience targeting, and performance analysis.
Bonus if you have:
A background in the life sciences or hands-on experience with scientific R&D workflows, enough to tell a low-risk product change from one that meaningfully changes how a lab works.
Experience standing up or administering comms tooling such as lifecycle or email orchestration, in-app messaging, or status page platforms.
SQL or hands-on reporting skills for building comms and incident trend dashboards.
Prior experience in a customer-facing role (CSM, TAM, Support, Implementation) or familiarity with Benchling's product.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is seeking a Software Engineer to join our Document Canvas team, one of three teams that own Benchling’s widely-used Notebook product. At Benchling, we’re on a mission to accelerate the pace of life sciences research. To do that, we build a suite of tools that scientists use daily to solve humanity's most pressing problems. To achieve our mission, the Document Canvas team is focused on delivering a powerful, flexible, and user-friendly digital lab notebook that enables scientists to plan, document, and share their research seamlessly. As a member of this team, you'll play a key role in building intuitive interfaces, developing robust backend services, and ensuring our platform scales to meet the needs of scientists around the world. You'll collaborate closely with product managers, designers, and other engineers to deliver a product that improves scientific workflows and empower groundbreaking discoveries.
Our team values technical excellence, a deep understanding of user needs, and a commitment to building products that make complex scientific work easier and more efficient. If you're excited about solving challenging technical problems that have a meaningful impact on global health and innovation, we’d love to hear from you.
Own large-scale projects end-to-end, from ideation with cross-functional partners, through to rollout to end-users.
Engineer across our stack, from designing and implementing backend models & APIs to crafting rich frontend components and architecture.
Collaborate closely with product managers, designers, and other teams to build the best product possible for our users.
Create entirely net-new products, while also investing in taking existing products to feature completeness.
Be a core team member, mentoring engineers on the team, while also leading technical & architectural discussions among engineers inside & outside the team.
Dive into a mature codebase, help shape a north star vision for technical investments and build an incremental roadmap to drive towards it.
Help shape the way we work together, while also participating in technical & architectural discussions among engineers inside & outside the team.
You have 5+ years of experience in a fulltime software engineering role.
Build software with a product-first approach. You ship code quickly and care about the real world impact of your code.
Experience developing both user-facing & backend experiences in a web application.
Experience with React, or similar javascript-based frontend application frameworks
Experience leading large, sophisticated, long-term initiatives, while also breaking down this work into smaller, iterative projects.
Enjoy a high-degree of ownership in key areas of the software product you’re building
Are interested in learning more about life science (prior knowledge is not required; desire to learn is a must).
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-GP1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Solutions Delivery Manager is responsible for ensuring Benchling solution development, coverage, efficacy, quality, and enablement across the Customer Experience team. Operating at the intersection of our product suite and our customers, this dynamic role focuses on translating our product capabilities into effective solutions to match our customers' scientific use cases, and enabling the broader CX organization to operationalize around Benchling's best practices. Solutions Delivery Manager works cross-functionally with Benchling's build organization, as well as across the CX departments, to develop robust solutions that can deliver value to our customers, while improving internal knowledge and productivity.
Chemistry is one of Benchling's newest and most exciting product areas — unlocking an entirely new group of companies, scientists, and science to be done on Benchling. This role will help navigate a budding product area through to market adoption, partnering closely with internal product, enablement, and delivery teams, while working directly with customers to build trust and help shape our vision in this space.
Successful Solutions Delivery Managers will harness the knowledge and experience Benchling has gained across thousands of customer engagements, and leverage previous and learned experience to serve as an expert across scientific domains and modalities served by Benchling. They will develop, and continuously improve our solutions as both the science and Benchling product capabilities evolve. A successful candidate will be comfortable working across teams and systems, often with no existing guidance or playbook, to deliver impactful solutions and value aligned with our department and team goals.
Including, but not limited to:
Navigate a budding product area through to market adoption — partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space
Serve as a key advisor on customer accounts as an expert in the scientific and product space
Deliver services and oversee services engagements to ensure high quality solution and delivery
Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization
Build and maintain solution assets, such as best practices documents
Train and educate the broader CX organization through various means (e.g. create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements, etc.)
Collaborate across CX departments to reflect customer learnings into solution assets
Operationalize Benchling’s new product introduction motions to deliver new product insights
Work cross-functionally with Sales, Marketing, and Strategy teams to align on product value and customer messaging
Learn existing and new verticals that Benchling services
Scientific and Benchling Knowledge
Fluency in medicinal chemistry or PD chemistry, ideally both
Fluency in a chemistry-focused lab informatics tool
Knowledge of Benchling’s Platform and solutions, and technical proficiency with Benchling products is preferred
Customer Readiness
Experienced customer experience professional with a strong track record in overseeing the success of customer engagements
Superior customer service skills – the ability to be empathetic, accurate, resourceful, and conscientious with a sense of urgency
Problem Solving and Collaborative Success
Excellent oral and written communication skills to work effectively with others both inside and outside departmental boundaries, at remote locations and/or outside the company
Demonstrate ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information
Flexible and able to adjust on the fly to new demands; a high sense of urgency, tendency towards action, and comfortable working through ambiguity to independently make progress on individual and team goals
Experience and Educational Requirements
6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field
2+ years experience in customer service or customer-facing roles
Bachelor's degree in chemistry, or life sciences related field is required (biology, microbiology, genetics, biotechnology, neurology, etc.)
Ph.D. in chemistry is preferred
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Head of EMEA Enterprise Solution Consulting - R&D owns the technical, solution, and competitive strategy across Benchling's Enterprise Solution Consulting R&D (SC-RD) organization in EMEA. This role directly manages a team of Solution Consultants - R&D (Enterprise) as individual contributors. The role drives revenue by setting and enforcing engagement quality standards across all three segments — through alignment with customer needs, demonstrating value, and securing technical wins — while building the management bench beneath it.
The ideal candidate has experience as an individual contributor in presales, owning the technical sale, and possesses deep knowledge of R&D solutions in the biotech industry. They must demonstrate a proven track record of success selling to large global accounts and most recently have been in a leadership role.
Setting and Overseeing Engagement Quality Standards (org-wide, cross-segment):
Setting the technical sales process standard — pipeline generation (PG), 3 Why's development, champion building, MEDDICC, and Proof of Value planning and execution — and ensuring it is applied consistently across Strategic, SMB, and Enterprise engagements.
Ensuring high-quality SC engagements across Enterprise that meet customer needs, generate value, and secure the technical win — auditing quality directly for Enterprise ICs.
Applying deal strategy and close plan expertise to guide Proof of Value plans and solutioning — directly with Enterprise ICs
Monitoring key deal activity across the full org and reallocating resources to ensure successful customer engagements.
Directly managing Enterprise SC-RD individual contributors: developing sales acumen, presentation and demo effectiveness, product knowledge, and champion-building relationships.
Recruiting, Retention, and Org Design:
Recruiting and retaining a high-performance team
Running a rigorous hiring process, career discussions, individual development plans, and goal-setting for direct ICs.
Owning cultural engagement across the Enterprise SC-RD org
Enterprise Relationship Management:
Building champions in Enterprise accounts and maintaining relationships with Executive Buyers (EBs) and key stakeholders, particularly on the largest or most complex Enterprise deals.
A history of leading high velocity sales cycles with innovative scientific research and development models, large growth potential, and complex underlying needs.
2+ years of experience managing presales software (SaaS) solution consulting teams
Proven track record working with life science companies and comfort with biotech R&D processes and scientific concepts.
Ability to confidently interface and build trust with VP and C-Level scientific & research leaders in fast-growing Biotech organizations.
Deep knowledge of scientific software solutions and a strong understanding of its applications within a scientific environment.
Familiarity with MEDDIC sales methodology is a plus but not required.
Undergraduate degree and/or advanced degrees in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, or a similar life science field
Willingness to travel to customer sites 25-30%.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Head of EMEA Enterprise Solution Consulting - R&D owns the technical, solution, and competitive strategy across Benchling's Enterprise Solution Consulting R&D (SC-RD) organization in EMEA. This role directly manages a team of Solution Consultants - R&D (Enterprise) as individual contributors. The role drives revenue by setting and enforcing engagement quality standards across all three segments — through alignment with customer needs, demonstrating value, and securing technical wins — while building the management bench beneath it.
The ideal candidate has experience as an individual contributor in presales, owning the technical sale, and possesses deep knowledge of R&D solutions in the biotech industry. They must demonstrate a proven track record of success selling to large global accounts and most recently have been in a leadership role.
Setting and Overseeing Engagement Quality Standards (org-wide, cross-segment):
Setting the technical sales process standard — pipeline generation (PG), 3 Why's development, champion building, MEDDICC, and Proof of Value planning and execution — and ensuring it is applied consistently across Strategic, SMB, and Enterprise engagements.
Ensuring high-quality SC engagements across Enterprise that meet customer needs, generate value, and secure the technical win — auditing quality directly for Enterprise ICs.
Applying deal strategy and close plan expertise to guide Proof of Value plans and solutioning — directly with Enterprise ICs
Monitoring key deal activity across the full org and reallocating resources to ensure successful customer engagements.
Directly managing Enterprise SC-RD individual contributors: developing sales acumen, presentation and demo effectiveness, product knowledge, and champion-building relationships.
Recruiting, Retention, and Org Design:
Recruiting and retaining a high-performance team
Running a rigorous hiring process, career discussions, individual development plans, and goal-setting for direct ICs.
Owning cultural engagement across the Enterprise SC-RD org
Enterprise Relationship Management:
Building champions in Enterprise accounts and maintaining relationships with Executive Buyers (EBs) and key stakeholders, particularly on the largest or most complex Enterprise deals.
A history of leading high velocity sales cycles with innovative scientific research and development models, large growth potential, and complex underlying needs.
2+ years of experience managing presales software (SaaS) solution consulting teams
Proven track record working with life science companies and comfort with biotech R&D processes and scientific concepts.
Ability to confidently interface and build trust with VP and C-Level scientific & research leaders in fast-growing Biotech organizations.
Deep knowledge of scientific software solutions and a strong understanding of its applications within a scientific environment.
Familiarity with MEDDIC sales methodology is a plus but not required.
Undergraduate degree and/or advanced degrees in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, or a similar life science field
Willingness to travel to customer sites 25-30%.
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Portfolio Leader of Commercial Professional Services (EMEA) owns the commercial performance of Benchling's services portfolio across EMEA, with a focus on the Strategic and SMB segments. This role spans bespoke strategic implementations, standardized and packaged services, and the Implementation Partner ecosystem.
This is a senior individual contributor role. The role does not manage the implementation teams directly. It owns the commercial motion, the delivery frameworks, the partner program, and the capacity model that make EMEA commercial services run.
The role is accountable for EMEA services bookings, for the delivery health of engagements regardless of who staffs them, and for the frameworks that keep bespoke, packaged, and partner delivery working together.
Commercial Services Performance
Commercial ownership: Own EMEA services bookings across bespoke, packaged, and partner-delivered work. Forecast accurately and manage to target.
Strategic delivery: Drive delivery quality on custom-scoped EMEA implementations for Strategic and SMB accounts, ensuring engagements land on time, on budget, and against committed customer outcomes.
Customer outcomes: Drive time-to-value and adoption on delivered engagements, measured by customer results.
Commercial Motion, Scoping, and Services Attach
Scoping-to-delivery pipeline: Own the EMEA motion that moves an opportunity from qualification through scoping, SOW, and handoff to delivery. Keep it repeatable and low-friction.
SOW and pricing governance: Set the standards for scoping quality, pricing, and margin. Review and approve custom SOWs against commercial and delivery-risk thresholds.
Services attach: Partner with EMEA Sales to maximize the rate at which software deals attach the right services, scoped correctly the first time.
Delivery model selection: Decide the optimal mix of bespoke, packaged, internal, and partner delivery for each engagement to balance margin, speed, and quality.
Packaged and Scaled Services Program
Program ownership: Own the EMEA packaged and standardized services portfolio (small projects, maintenance, advisory, and add-ons) end to end.
Packaged delivery oversight: Provide oversight for packaged-service customers, keeping projects within timelines and managing support issues proactively.
Repeatability: Keep offerings standardized, profitable, and relevant to the EMEA market from SMB through Strategic accounts.
Partner Governance and Capacity Expansion
Partner lifecycle: Own the governance, oversight, and operational relationship with EMEA implementation partners.
Enablement and certification: Define and run onboarding and certification for Partner Implementation Managers, using packaged and scaled work as the initial training ground for the Benchling Implementation Methodology.
Joint delivery model: Define and champion the ways of working between internal and partner consultants.
Capacity strategy: Deploy certified partner resources alongside Benchling consultants to scale capacity without sacrificing quality.
Process, Methodology, and Accountability
Methodology stewardship: Ensure adherence to the Benchling Implementation Methodology across bespoke delivery, the packaged services program, and all certified partners in EMEA.
Framework: Build the frameworks, playbooks, and governance that scale quality and consistency.
Metrics and reporting: Establish and monitor KPIs for utilization, realization, margin, partner performance, enablement efficacy, and project velocity, and report on them to EMEA CX leadership.
Experience: 7+ years in Professional Services, Consulting, or Delivery, with deep expertise owning complex commercial engagements end to end. Experience owning a services portfolio, program, or commercial outcome as a senior individual contributor or player-coach.
Commercial fluency: Proven ownership of bookings, revenue, and margin outcomes, including scoping, pricing, forecasting, and estimate-at-completion discipline.
Influence and persuasion: Track record of driving results and enforcing standards across teams the role does not manage.
Scale focus: Experience with high-volume standardized services (packaged services, advisory, or smaller project delivery) alongside custom enterprise engagements.
Partner management: Demonstrable experience enabling and governing third-party consulting or system integration partners on technical implementations.
EMEA context: Experience delivering across EMEA markets, time zones, and languages. Multilingual capability is a plus.
Technical acumen: Familiarity with the software development lifecycle, implementation methodologies (e.g., agile), and cloud/SaaS environments.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Portfolio Leader of Commercial Professional Services (EMEA) owns the commercial performance of Benchling's services portfolio across EMEA, with a focus on the Strategic and SMB segments. This role spans bespoke strategic implementations, standardized and packaged services, and the Implementation Partner ecosystem.
This is a senior individual contributor role. The role does not manage the implementation teams directly. It owns the commercial motion, the delivery frameworks, the partner program, and the capacity model that make EMEA commercial services run.
The role is accountable for EMEA services bookings, for the delivery health of engagements regardless of who staffs them, and for the frameworks that keep bespoke, packaged, and partner delivery working together.
Commercial Services Performance
Commercial ownership: Own EMEA services bookings across bespoke, packaged, and partner-delivered work. Forecast accurately and manage to target.
Strategic delivery: Drive delivery quality on custom-scoped EMEA implementations for Strategic and SMB accounts, ensuring engagements land on time, on budget, and against committed customer outcomes.
Customer outcomes: Drive time-to-value and adoption on delivered engagements, measured by customer results.
Commercial Motion, Scoping, and Services Attach
Scoping-to-delivery pipeline: Own the EMEA motion that moves an opportunity from qualification through scoping, SOW, and handoff to delivery. Keep it repeatable and low-friction.
SOW and pricing governance: Set the standards for scoping quality, pricing, and margin. Review and approve custom SOWs against commercial and delivery-risk thresholds.
Services attach: Partner with EMEA Sales to maximize the rate at which software deals attach the right services, scoped correctly the first time.
Delivery model selection: Decide the optimal mix of bespoke, packaged, internal, and partner delivery for each engagement to balance margin, speed, and quality.
Packaged and Scaled Services Program
Program ownership: Own the EMEA packaged and standardized services portfolio (small projects, maintenance, advisory, and add-ons) end to end.
Packaged delivery oversight: Provide oversight for packaged-service customers, keeping projects within timelines and managing support issues proactively.
Repeatability: Keep offerings standardized, profitable, and relevant to the EMEA market from SMB through Strategic accounts.
Partner Governance and Capacity Expansion
Partner lifecycle: Own the governance, oversight, and operational relationship with EMEA implementation partners.
Enablement and certification: Define and run onboarding and certification for Partner Implementation Managers, using packaged and scaled work as the initial training ground for the Benchling Implementation Methodology.
Joint delivery model: Define and champion the ways of working between internal and partner consultants.
Capacity strategy: Deploy certified partner resources alongside Benchling consultants to scale capacity without sacrificing quality.
Process, Methodology, and Accountability
Methodology stewardship: Ensure adherence to the Benchling Implementation Methodology across bespoke delivery, the packaged services program, and all certified partners in EMEA.
Framework: Build the frameworks, playbooks, and governance that scale quality and consistency.
Metrics and reporting: Establish and monitor KPIs for utilization, realization, margin, partner performance, enablement efficacy, and project velocity, and report on them to EMEA CX leadership.
Experience: 7+ years in Professional Services, Consulting, or Delivery, with deep expertise owning complex commercial engagements end to end. Experience owning a services portfolio, program, or commercial outcome as a senior individual contributor or player-coach.
Commercial fluency: Proven ownership of bookings, revenue, and margin outcomes, including scoping, pricing, forecasting, and estimate-at-completion discipline.
Influence and persuasion: Track record of driving results and enforcing standards across teams the role does not manage.
Scale focus: Experience with high-volume standardized services (packaged services, advisory, or smaller project delivery) alongside custom enterprise engagements.
Partner management: Demonstrable experience enabling and governing third-party consulting or system integration partners on technical implementations.
EMEA context: Experience delivering across EMEA markets, time zones, and languages. Multilingual capability is a plus.
Technical acumen: Familiarity with the software development lifecycle, implementation methodologies (e.g., agile), and cloud/SaaS environments.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.