We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Developer Experience is a crucial function that empowers our engineers to excel in their craft. As a technical leader in the Platform pillar, you’ll work closely with the Developer Productivity and Release Engineering teams to create tools and frameworks that enhance developer experience, with a focus on the Path to Production. Your success will enable our engineering teams to efficiently deliver high quality products. By understanding the unique challenges developers face and crafting solutions to streamline their workflows, you'll play a key role in driving innovation and fulfilling Benchling’s mission.
Build and implement tooling for efficient, frictionless development, testing, and packaging for production release.
Lead the design and development of release tooling that enables code changes to reach production within 10 minutes.
Iterate on developer experience improvements using qualitative and quantitative feedback.
Implement feedback loops that integrate quality into software development workflows.
Champion effective engineering and operational patterns across the Engineering org.
Collaborate with cross-functional teams to address challenges in engineering workflows that impact developer happiness and productivity.
Work closely with product managers, designers, and peers in engineering to make Benchling a delightful place to develop software.
Help rapidly scale our product and team. As a member of the engineering team, you'll be an integral part of how we mature our tooling, best practices, engineering processes, and hiring.
You have 4+ years of experience in software engineering.
Build tools and software with a product-first approach. You ship code quickly and care about the real world impact of your code.
Expertise with at least one web framework, preferably node or python.
Have strong abilities in problem solving and iterating on feedback.
Enjoy ownership and building key pieces of product.
Have empathy for your customers and curiosity about their challenges.
Are interested in learning more about life science (prior knowledge is not required; desire to learn is a must).
Clear and effective communicator, especially in cross-functional settings
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-CG1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We’re looking for a Technical Solutions Architect with expertise across life sciences R&D and complex software systems, working as the key technical partner to both customer and internal engineering teams to design and deliver impactful solutions that drive scientific progress.
In this role, you will work with customer developers and IT leaders, using your extensive knowledge of Benchling, modern SaaS technologies, and complex scientific processes to ensure successful integration of Benchling within complex IT ecosystems. You will be responsible for scoping end user requirements, designing solutions, and ensuring the successful delivery of custom automation and integration solutions for Benchling users.
Lead technical consulting engagements with IT professionals at the cutting edge of biotechnology to understand their IT landscape (e.g., scientific/informatics software and instruments) and recommend how best Benchling can enable their informatics vision.
Design, prototype, and oversee the delivery of cloud-based integrations and automations on top of Benchling’s developer platform.
Engage cross-functionally with product and engineering to communicate customer feedback, and align proposed solutions with Benchling roadmap and feature availability.
Collaborate with project and implementation managers to enable complex rollouts at large enterprise customers, proactively identifying technical risks and product gaps and designing solutions around them.
Build and deliver convincing demos or POCs during initial stages of implementation projects to ensure stakeholder alignment, on proposed solutions.
Leverage industry and project experience to contribute to Benchling’s technical documentation, and developer platform product roadmap.
B.S in a life sciences discipline or engineering/computer science
5+ years of client-facing software implementation and/or consulting experience, with demonstrated success managing enterprise-scale SaaS projects.
Comfortable using REST APIs and Python to design and build integration demos, and write and share example code with customer Developers.
Demonstrated success in technical leadership and conceptual modeling to turn complex and abstract concepts into technical assets.
Familiar with modern cloud software development processes, tools, and architectures.
Excellent communication and collaboration skills, with the ability to present complex technical solutions clearly to diverse audiences and work effectively across internal teams.
Ability to travel to customer sites up to 10-20% based on customer and project needs.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Developer Experience is a crucial function that empowers our engineers to excel in their craft. As a technical leader in the Platform pillar, you’ll work closely with the Developer Productivity and Release Engineering teams to create tools and frameworks that enhance developer experience, with a focus on the Path to Production. Your success will enable our engineering teams to efficiently deliver high quality products. By understanding the unique challenges developers face and crafting solutions to streamline their workflows, you'll play a key role in driving innovation and fulfilling Benchling’s mission.
Build and implement tooling for efficient, frictionless development, testing, and packaging for production release.
Lead the design and development of release tooling that enables code changes to reach production within 10 minutes.
Iterate on developer experience improvements using qualitative and quantitative feedback.
Implement feedback loops that integrate quality into software development workflows.
Champion effective engineering and operational patterns across the Engineering org.
Collaborate with cross-functional teams to address challenges in engineering workflows that impact developer happiness and productivity.
Work closely with product managers, designers, and peers in engineering to make Benchling a delightful place to develop software.
Help rapidly scale our product and team. As a member of the engineering team, you'll be an integral part of how we mature our tooling, best practices, engineering processes, and hiring.
You have 4+ years of experience in software engineering.
Build tools and software with a product-first approach. You ship code quickly and care about the real world impact of your code.
Expertise with at least one web framework, preferably node or python.
Have strong abilities in problem solving and iterating on feedback.
Enjoy ownership and building key pieces of product.
Have empathy for your customers and curiosity about their challenges.
Are interested in learning more about life science (prior knowledge is not required; desire to learn is a must).
Clear and effective communicator, especially in cross-functional settings
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-CG1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Enterprise Lifecycle team is a newly formed engineering team dedicated to ensuring Benchling's largest customers—internationally recognizable names developing some of the world's most innovative treatments and cures—are successful in regulated environments. Our mission is to help them prove their products are safe for human consumption and navigate complex regulatory processes with confidence and efficiency.
As a Software Engineer on this team, you will be a technical leader responsible for designing and building the critical systems that enterprise customers depend on for regulatory submissions and audits. You will own horizontally impactful systems while directly enabling features that appear in FDA submissions and GxP-regulated workflows. This role sits at the intersection of platform and product work, requiring both deep technical expertise and strong product sense.
Our team values technical excellence, a deep understanding of user needs, and a commitment to building products that make complex scientific work easier and more efficient. If you're excited about solving challenging technical problems that have a meaningful impact on global health and innovation, we’d love to hear from you.
Drive the design and development of innovative products and systems that advance Benchling's product and business goals, serving as a technical expert within the team
Independently architect and implement solutions to complex, open-ended problems in areas such as comprehensive audit coverage, scalable export systems, document lifecycle management, and regulatory compliance workflows
Lead large, sophisticated initiatives spanning multiple quarters, breaking down ambiguous requirements into concrete technical plans and iterative delivery milestones
Design for scale and reliability with the future in mind, anticipating technical challenges across our growing enterprise customer base
Write exceptionally well-documented, well-tested code that follows company best practices and serves as an example for others
Provide technical leadership through code reviews, architectural guidance, and mentorship of engineers across experience levels
Partner closely with product management, design, and cross-functional stakeholders to translate customer needs into technical solutions
Explore and evaluate opportunities to leverage AI and LLMs to improve compliance workflows, audit reporting, and regulatory navigation for our customers
Establish and improve standards of code quality, style, and architecture at the team level
Own end-to-end delivery of critical features, from planning and development through deployment, maintenance, and monitoring
Collaborate with other teams to ensure our horizontal systems integrate seamlessly and enable product development across the organization
8+ years of experience as a software engineer, with demonstrated progression of increasing scope and impact
Experience as a technical lead on significant projects involving multiple engineers across multiple quarters
Strong experience building backend systems and APIs for cloud-based web applications
Solid understanding of frontend development and the ability to build full-stack solutions when needed
Proven ability to design scalable, robust software architectures that align with business requirements and long-term maintainability
Track record of independently scoping and driving initiative-level work with feature scope and impact across a whole product area or team
Excellent written and verbal communication skills, with the ability to produce clear technical designs and articulate complex technical concepts to diverse audiences
Demonstrated ability to mentor and develop other engineers, enabling them to be more productive and successful
Interest in learning about life sciences. Prior biotech knowledge not required, but enthusiasm to learn is essential
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-GP1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Global Partner Lead (GPL) owns the global strategy and success of a named portfolio of Global Systems Integrator (GSI) partnerships. This is a strategic and hands-on role for a partnerships leader who can set direction at the executive level while staying close enough to the day-to-day relationship to drive real pipeline and revenue outcomes.
Each GPL is assigned a set of named GSI partners and is fully responsible and accountable for establishing, onboarding, and scaling those partnerships against goals set in collaboration with the Head of GTM Partnerships. GPLs also work closely with their Regional Partner Lead (RPL) counterparts to ensure the global strategy translates into effective regional execution.
Named GSI Partner Ownership (~80% of time)
Serve as the global executive owner for a named portfolio of GSI partners — fully responsible and accountable for establishing, onboarding, and ensuring the success of each partnership
Set global partner-level strategy, joint business plans, goals, and expectations for each named partner, and track progress against those goals on a regular cadence
Segment and prioritize named partners within the portfolio, establishing an investment framework that reflects each partner's stage, strategic value, and growth potential
Allocate GTM, technical, and executive resources across the named partner portfolio based on where they will have the highest impact
Build and maintain executive-level relationships with partner-side leadership across sales, delivery, and alliances functions, engaging customer-side executives as needed
Adjust strategy and plans as needed based on partner performance and market feedback
Partner with Regional Partner Lead(s) to translate global strategy into regional plans, ensuring alignment and consistent execution across regions
Drive co-selling, joint go-to-market, enablement, and pipeline-generation programs with named partners
Establish a strong operating cadence with named partners — business reviews, governance models, pipeline tracking, executive updates, and escalation management
Enable partner organizations through training, readiness programs, certifications, and solution alignment to build and strengthen the company's practice within each named GSI
Support development of repeatable joint solution offerings, implementation motions, and industry-specific use cases with partner delivery teams
Represent the company in executive and customer-facing engagements alongside partner stakeholders, including partner briefings, QBRs, joint customer pursuits, and relevant industry events
Ecosystem Expansion (~20% of time)
Assess and – where appropriate and as directed by the Head of GTM Partnerships – establish new partnerships with other strategic GTM partner types (e.g., hyperscalers, data/lake platforms, foundation model/AI labs, lab instrument providers)
Feed market and competitive intelligence back into overall partner strategy
Cross-Functional Leadership
Partner closely with internal teams — including Sales, Professional Services, Customer Success, Legal, Finance, Product, Engineering, and Marketing, and more as needed — to ensure partner strategy supports company-wide GTM goals
Build repeatable frameworks, playbooks, and enablement materials that regional teams can leverage
10+ years of experience in partnerships, alliances, channel, or business development, including meaningful experience managing large, complex GSIs or similarly matrixed global partners
Experience in life sciences, biotech, or pharma required
Demonstrated ability to build and execute partner strategy at a global/enterprise scale
Track record of driving measurable partner-sourced or partner-influenced pipeline and revenue
Experience structuring and negotiating partnership agreements (e.g., joint business plans, MSAs)
Executive presence, with the ability to build trust and influence senior stakeholders — including CEOs, CIOs, CTOs, CSOs, Managing Partners, and other senior business leaders — internally, at partner organizations, and with customers as needed
Track record of influencing cross-functional and partner-side stakeholders without direct authority
Strong understanding of how large consulting and transformation organizations operate globally — practice structures, incentive models, and delivery organizations
Technical and product fluency, with the ability to engage credibly with technical, delivery, and architecture stakeholders without needing to be hands-on technical
Strong program-management and cross-functional collaboration skills
Comfort operating in ambiguity and building process where none exists yet
Bachelor's degree or equivalent experience; MBA a plus
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Senior Accountant will play a key part in our day-to-day accounting operations, month-end close process, and share in leading towards continuous improvement across our Accounting team. We are looking for an individual with an accounting background, good understanding of GAAP and general ledger structure, and a passion to learn. We expect this individual to focus on certain processes mainly related to personnel costs (e.g., commission & bonus, employee benefits, stock based compensation ) but have flexibility to work across various areas of Accounting.
Financial Close and Reporting Processes
Prepare and post job-specific journal entries, taking responsibility for underlying calculations and support of varying complexity
Prepare GL Account and Financial Statement flux analyses, understanding and communicating activity and drivers for areas such as commission & bonus, stockbased compensation, & employee benefits
Prepare rollforward and reconciliation schedules for balance sheet and expense accounts, such as payroll liability, accrued & prepaid bonus, 401K liability, common stock
Assist in the preparation of financial statements, including footnote disclosures, for areas of involvement
Participate in the design, execution and continuous improvement of the overall closing task list, close calendar and team’s close performance
Systems, Policies and Processes
Assist in the development and maintenance of policies and procedures for Close and Technical Accounting areas of involvement
Collaborate on new and changing needs, questions and challenges in our systems and processes as they come up, conducting information-gathering, idea generation and solution implementation
Participate in the development of best practices, policies, and internal controls that optimize team performance and enable compliance with Sarbanes-Oxley.
Other Accounting Team Responsibilities
Participate in and contribute to financial audits, including preparation of various audit schedules, collation of documents, responding to inquiries and meeting with auditors
Lead or assist with other special Finance/Accounting ad hoc projects, as needed
Collaborate cross-functionally with various teams throughout the organization including Strategic Finance, Payroll, Accounting, HR, Legal and external auditors
Ensure that all activities related to this job position are accomplished in an ethical, prudent and secure manner
BS/BA in Accounting or equivalent with a solid understanding of GAAP.
Minimum 3+ years of experience in public accounting and/or working directly in an accounting role
Experience with SaaS is strongly preferred.
Proficiency in NetSuite is strongly preferred.
Proficiency in MS Office Suite with intermediate skills in Excel including VLOOKUP, if functions, pivot tables, etc. desired
Detail-oriented with excellent time management, prioritization, and organizational skills
Excellent verbal and written communication skills. Able to explain accounting topics in an understandable and logical manner
Team player, able to prioritize needs of others and of the team in front of their own
AI fluency preferred — comfort using AI tools (e.g., Gemini, Claude) to improve productivity, draft communications, analyze data, and streamline accounting workflows
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Project manage execution of the P&P rollout: track workstreams across IT/Systems, Sales Enablement, Deal Desk, CX, Finance and Legal, and flag risks before they slip.
Build and maintain internal-facing pricing artifacts: enablement decks, FAQ docs, rollout timelines, and training materials for Sales and CS.
Manage the build process for external-facing pricing collateral (pricing pages, one-pagers, sales guides)
Partner with Deal Desk and Systems on CPQ configuration, SKU bundling, and contract updates: translate pricing decisions into implementation requirements.
Conduct competitive pricing and packaging research: monitor competitor moves, pull public pricing data, and synthesize findings into clear comparisons, not raw notes.
Support pricing analysis: pull and organize data for ASP, win rate, and deal size questions, and flag patterns worth a closer look.
Manage the pilot testing process: recruit pilot accounts, track feedback, synthesize results into a go/no-go recommendation.
What success looks like:
Rollout stays on schedule. Slip risks are anticipated and escalated early with alternatives identified; stakeholders feel heard, managed and know what they own and are accountable for; verbal and written communication is clear and unambiguous.
Competitive intel is current and gets used, not filed away. You know where you stand before a pricing decision, not after.
Sales needs are anticipated, and enablement materials ship on time so they can be used without follow-up questions.
5+ years in pricing, sales/GTM operations, or strategy consulting, with direct exposure to SaaS pricing and packaging.
Can run a competitive pricing scan or a basic ASP analysis independently and know what's worth flagging.
Experience at a pricing consulting firm, or hands-on experience leading a pricing or packaging redesign at a platform or data products company.
Strong project manager skills: direct, succinct communicator; can anticipate what is missing from plans; recommend prioritization and tradeoffs; drives stakeholder ownership, accountability and task closure; .
Comfortable working across Product, Sales, Finance, IT and Legal without a formal reporting line into any of them and with .
Clear written communicator. Can turn a messy set of inputs into a clean status update or decision doc.
Bias for action. Default is to move things forward, not wait for perfect information.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are looking for a detail-oriented and analytically strong Financial Analyst to join our Strategic Finance team, reporting to the Strategic Finance Leader for the Field. This is a high-impact, execution-focused role at the core of how we support the Sales organization — you'll own the monthly and quarterly close process, budgeting and forecasting, sales performance analysis (including commission payout reconciliation), and expense management. The foundation of this role is rigorous FP&A work: getting the numbers right, surfacing the right insights, and building the operational infrastructure that lets the business run well.
Please note: This is an in-office/hybrid role requiring regular on-site presence in San Francisco; only candidates currently living in the area will be considered.
Build and maintain full year budgets and quarterly forecasts for various Field Organizations (Sales, Solution Consulting, Sales Operations & Enablement, and Marketing)
Deliver monthly/quarterly analyses of financial results including BvA variances to plan, ensuring key issues, risks and business drivers are understood and proactively highlighted
Support commissions calculations and reporting, analytics and support annual comp plan design
Support the company-wide annual and long-range planning processes
Partner with Accounting on monthly close activities such as vendor trend reviews, closed-won opportunities, collections, and commissions payments
Develop and continually improve sales and customer metrics (revenue, ARR, ASP, seat penetration, quota attainment etc.)
Partner with business leaders to drive strategic initiatives influencing business decisions and by providing proactive recommendations, backed by strong business and financial analysis
Drive ad-hoc projects and analysis to support Benchling’s long-term growth
Bachelor’s degree in Business, Finance, Accounting, Economics or equivalent area.
2–5 years of FP&A or Strategic Finance experience, with at least 2 years supporting a Sales, Marketing or GTM org at a SaaS company.
Strong understanding and substantial knowledge of complex financial modeling, GAAP accounting and FP&A best practices
Strong Communication Skills - ability to think logically, rationally, and strategically in order to distill and articulate complex data to drive business decisions. Experience presenting analyses to management and ability to lead and drive initiatives
Proficiency in Excel/Sheets and a planning tool (Adaptive, Anaplan, or equivalent) required. Salesforce and Certinia experience is a strong plus.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid #BI-Hybrid #LI-JF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We're looking for a product manager who thinks like a developer advocate and acts like a platform strategist. This role sits at the intersection of systems integration and developer experience and as AI transforms how scientists work, the stakes have never been higher. The world's most innovative life sciences teams are already building agentic R&D workflows on top of Benchling, and they need a platform that can keep up. Your job is to understand what they're building, identify the gaps before they become blockers, and make the case internally for what needs to get built next.
You'll own the developer platform roadmap, serve as the internal voice of the external developer, and ensure that customer and partner learnings shape priorities across the Build org. This is a role for someone who is always six months ahead, anticipating what cutting-edge life sciences teams will need to build next, and making sure Benchling is ready when they get there.
Own the end-to-end roadmap for Benchling's developer-facing products: REST APIs, MCPs, SDKs, API playground, code examples, and code recipes.
Our most sophisticated customers are building agentic R&D workflows on top of Benchling and need primitives that don't exist yet. You'll define what those primitives are, get them built, and make sure developers can actually use them.
Our partner ecosystem (Quilt, Calira, Code Ocean, Seqera, and others) needs extensibility that scales beyond one-off integrations. You'll work cross-functionally with Solutions Engineering, Partnerships, and Customer Success to build the platform foundation that makes this possible.
Developers who try to build on Benchling today hit walls fast — in our docs, our APIs, and our support. You'll own the developer experience end-to-end and close the gap between what developers expect and what we deliver.
We don't have a clear line of sight into how developers are actually using our platform. You'll establish the feedback loops through interviews, support signals, and usage data and make sure those learnings shape roadmap decisions across the Build org.
3-5 years of product management experience, with hands-on ownership of API, SDK, or developer platform products
Technical fluency: you can read code, review API specs, and have credible conversations with engineers. You don't need to ship production code, but you need to deeply understand the systems you're building
Developer empathy at your core: you obsess over the developer experience and are constantly thinking about how AI-era tooling (MCPs, LLM-friendly APIs, agentic workflows) can supercharge what developers can do with Benchling
Familiarity with the modern developer stack — APIs, SDKs, documentation, and developer onboarding; you understand the tradeoffs and know what good looks like
Strong communicator: you write crisp requirements and can present clearly to engineers, stakeholders, and customers alike
Nice to Have:
Familiarity with the life sciences or enterprise SaaS domain
Experience building developer communities, running beta programs, or managing developer relations programs
Prior experience at a company with a platform business model or marketplace
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#EN-1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are seeking a motivated and results-driven SMB Account Executive to join our team. In this role, you will be responsible for driving new business within the EMEA territory, focusing on building and maintaining strong relationships with key stakeholders across various personas within small and medium-sized accounts. You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation and accurate sales forecasting.
Pipeline Generation: Enthusiastically creating and driving your own pipeline by identifying new business opportunities and engaging multiple personas from scientists to C-suite. Utilize various strategies and tools to generate leads and move them through the sales cycle.
Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal), leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
Platform Demonstrations: Running Benchling platform demonstrations aligned to a clear customer problem statement and a Benchling proven solution to potential clients to help clients understand the value of Benchling to them specifically.
Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
Account Engagement: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.
Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDIC, Command of the Message, etc. Maintain account integrity and opportunity data within company systems; Salesforce
You are drawn to our mission and you want to help Benchling win new business. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in biotech faster.
Bachelor’s degree - life sciences major is required.
1-3 years of experience as an Account Executive, Field Application Scientist, Account Manager. Sales Development Background highly appreciated.
Demonstrable history of consistently achieving or exceeding ambitious sales targets.
Knowledge of the life sciences industry, including: R&D, and/or IT functions is required.
Curiosity, creativity, and persistence. You should be excited to collaborate with customers as a thought partner.
Dynamic communication skills and the versatility to connect effectively with a range of stakeholders, including scientists, team project leads and executives in industry.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.
Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.
#LI-Hybrid #BI-Hybrid #LI-KW1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is seeking an experienced customer-facing Global Program Manager (GPM) to oversee the post-sale experience for our largest Enterprise customers. The GPM will partner closely with the Enterprise Account Executive to ensure that customers achieve rapid time to value and see the value in expanding their relationship with Benchling as they transform and modernize their R&D IT. The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale.
The GPM must have deep experience in Life Sciences R&D processes and scientific concepts as well as operating in an enterprise SaaS environment and be adept at working with internal and external stakeholders at all levels.
Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more Enterprise customers
Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations
Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
Partner with the Enterprise AE to ensure seamless customer experience and grow the account
Support the development of customer experience sales proposals and other services proposals with account, and/or program subject matter expertise
Coordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy
Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
You will help shape the long-term strategy and vision for the Enterprise services business
You will inspire your cross-functional account team to accelerate our growth within the world’s largest biopharma companies by delivering exceptional customer experiences
You will be seen as a trusted advisor who has the customer’s best interests in mind, even when it means having a hard conversation
You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills
You will contribute meaningfully to running a profitable services business that doesn’t sacrifice quality or customer success in doing so
You will be a respected cross-functional partner to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling
Must haves:
Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies.
You are accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority.
At least 10+ years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space.
Proven ability to lead large cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills. This includes work across professional services, customer support, customer success, product, marketing, strategy, and sales.
Experienced in program and project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials.
Experience in services commercials including SOWs, budgeting, resourcing, and change orders.
Excellent interpersonal skills in verbal, written and presentation formats and experience presenting to the C-suite.
Ability to work at customer site, or in the Boston office based on customer and project needs.
BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology.
Nice to have:
GxP experience including software validation (CSV) at a life sciences or biotech company and/or vertical SaaS software company.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-SF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
This is a 6 month contract in-office role with a required hybrid schedule — a minimum of three days per week (Monday, Tuesday, and Thursday) at our San Francisco HQ.
The Benchling Executive Admins are strategic partners who deliver best-in-class support to our executives and their functions. We are a team built on trust, transparency, and mutual accountability — challenging and supporting each other to continually raise the bar. We are inclusive and welcoming with everyone at Benchling, which shows up in our processes, events, and everyday work. We set the tone for the company culture, making ourselves and our executives accessible and approachable to all. At our core, we are hardworking, collaborative individuals who create a safe environment to share ideas, have a voice, make mistakes, and learn from our collective experiences.
Benchling is looking for a highly experienced, energetic, and self-motivated Executive Assistant to provide strategic and operational support to senior sales leaders. You'll support Benchling's Head of Go-to-Market and partner closely with our VPs of Sales AMER and EMEA, working across a fast-paced, metrics-driven revenue organization where deals move quickly and schedules change constantly. In this role, you'll handle a wide range of complex and highly confidential responsibilities that go far beyond traditional admin work — operating as a key partner in driving leadership efficiency, clarity, and focus. You'll be the point of delegation for high-priority tasks, from managing executive time to crafting sensitive communications, preparing presentations, compiling reports, and ensuring seamless execution of critical initiatives.
Perform extensive calendar management and prioritization across multiple time zones for senior executives.
Prepare domestic and international travel arrangements, itineraries, and timely expense filings.
Manage all forms of daily correspondence, ensuring timely, professional, and accurate responses with a high degree of confidentiality.
Collaborate on and manage key projects and priorities across multiple functions.
Lead planning and coordination for presentations, meetings, and dissemination of strategic information.
Plan and execute high-profile events, off-sites, and special functions with precision and creativity.
Lead full-cycle planning and own end-to-end logistics for Sales events including venue contracting, travel, budget, and workback planning. Events include Quarterly Business Reviews (“QBRs”) across AMER & EMEA, CKO/SKO, H2KO, and other ad-hoc offsites.
Manage the executive customer-meeting program during Benchling's annual customer conference, coordinating private meeting rooms, scheduling, and onsite flow between Sales/CX teams and customers.
Administer the recognition program (High5s) for the Sales organization — nominations, approvals, budget tracking.
Support weekly pipeline/forecast call logistics and follow-ups for regional sales standups.
Coordinate interview scheduling for Sales hiring across multiple time zones (AMER/EMEA).
Manage cross-region calendar coordination between AMER (Pacific & East Coasts) and EMEA (UK-time) sales leadership.
Attend key meetings, help develop and communicate agendas, take notes, and track action items through to completion.
Partner closely with Workplace, Events, and IT teams to provide on-the-ground logistics support.
Build strong relationships across the organization, establishing yourself as a trusted, proactive connector.
Serve as a senior member of the EA team, providing strategic thought partnership and mentorship to peers.
Support ad-hoc projects and initiatives as needed.
7+ years of experience supporting VP or C-level leaders, ideally in enterprise SaaS sales or tech organizations.
Proven success managing multiple executives with competing, high-stakes priorities.
Experience managing multi-day, 50–100+ person corporate events (kickoffs, regional offsites) including budget ownership and vendor/contract coordination.
Comfort supporting a fast-moving, metrics-driven sales organization with frequent last-minute schedule changes.
Exceptional organizational skills and a proactive, solutions-oriented mindset.
Polished communicator with high emotional intelligence and impeccable discretion.
Adept with productivity and collaboration tools including Google Workspace, Slack, Zoom, and Navan. Familiarity with Salesforce (viewer-level), procurement/expense tools (ZIP or equivalent), and event/travel logistics platforms is a plus.
Thrives in a fast-paced, evolving environment while maintaining a calm, steady presence.
Passionate about biotech, innovation, and working with purpose-driven teams.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.
Every day, scientists around the world use Benchling’s applications, platform, & analytics in their efforts to solve humanity’s most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world’s most renowned research institutes.
Benchling is looking for a Partner Enablement Program Manager to build and own the enablement programs that prepare our implementation partners to deliver Benchling in pharmaceutical and life science accounts. You will play a key role in defining what partner readiness looks like, designing, creating, and maintaining the curriculum and certification tracks that get partners there, and establishing the feedback loops that keep programs current and effective. You will work closely with others on the enablement team to support product release enablement, and ensure scalable enablement program management across partners and other key personas served by the Enablement team (internal, customers). You will collaborate with other Benchling teams across Customer Experience, Product, and Partners, and directly with partner organizations externally, to close capability gaps systematically and at scale.
Design and own a scalable partner enablement framework: onboarding curriculum, role-based learning tracks, product certification programs, delivery readiness assessments, etc.
Build tiered partner certification paths that align to Benchling's delivery standards
Serve as the primary enablement point of contact for Benchling's services partner enablement program
Facilitate partner enablement activities: live training sessions, onboarding cohorts, certification workshops, etc.
Define partner readiness criteria and work with PS leadership to gate partner-led delivery against demonstrated competency
Author and maintain a structured enablement content repository in collaboration with the rest of the Benchling Enablement team
Work cross-functionally across Benchling teams to develop scalable onboarding, new product release enablement (shared across internal and partner audiences), and continuous learning programs
Define and track partner enablement KPIs: certification attainment, time-to-readiness, delivery quality scores, and partner-sourced issue rates
BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
Life science background or experience enabling teams serving scientific industries
4+ years of experience in enablement, training, or program management with meaningful exposure to external audiences (partners, customers, or channel)
Demonstrated ability to design and build enablement programs from scratch, not just maintain existing ones
Experience working with SI, channel, or implementation partners in a SaaS context, strongly preferred
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
Comfortable facilitating live training for technical and semi-technical audiences
Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
Excellent cross-functional collaboration skills; experience influencing stakeholders you do not manage
KCS methodology familiarity or experience embedding knowledge practices into enablement workflows, a plus
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.
Every day, scientists around the world use Benchling’s applications, platform, & analytics in their efforts to solve humanity’s most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world’s most renowned research institutes.
Benchling is looking for a Field Enablement Manager, focused on enablement program and platform management, to own our Docebo LMS end-to-end and build the onboarding curriculum that enables our customer-facing teams to deliver at a high level. This role has hybrid responsibilities: part platform administrator, part learning program contributor. You will ensure the LMS is healthy, well-architected, and driving measurable outcomes, while also designing and maintaining content, learning paths, and certification programs across our internal and external consumers. This role is a key contributor to Benchling's broader knowledge infrastructure investments, including our AI knowledge management initiatives.
Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health, etc.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, certification tracks, course libraries, learner UX, etc.
Build and maintain dashboards and reporting to track completion rates, certification attainment, and program effectiveness
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support
Author courses, assessments, job aids, and certification programs
Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem
3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company
2+ years of hands-on LMS administration experience; Docebo strongly preferred
BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
Life science background or experience enabling teams serving scientific industries
Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
Demonstrated ability to design and build end-to-end curriculum, not just maintain content, including learning paths, assessments, and certifications
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
Strong project management skills; can own a program from scoping through launch and iteration
Experience building learning metrics and using data to improve program effectiveness
Familiarity with KCS methodology or knowledge management best practices, a plus
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are seeking a motivated and results-driven Enterprise Account Executive to join our Enterprise team. In this role, you will be responsible for driving new and/or renewal business into different lines of the business within your designated 1-3 of the Top 50 global pharmaceutical accounts. You will focus on building and maintaining strong relationships with key stakeholders across various personas within an account (IT, Science/R&D, Data Science). You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation, account management and accurate sales forecasting.
This is a remote position; however, candidates must currently reside in or near the city you are applying to.
Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base in partnership with your SDR. Utilize various strategies and tools to generate leads and move them through the sales cycle.
Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal),, leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
Collaboration: Partner with internal teams (marketing, product, customer success, etc) and external teams (GSIs, AWS, etc) to ensure a seamless experience for clients and drive long-term customer satisfaction.
Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market. You are a curious learner who is striving to elevate their craft to the next level.
Process: Drive the sales process through Pipeline Generation (PG), Leading Indicators to drive repeatable success, 3 Why’s/MEDDICC & ability to build champions across the user community, middle management & ‘C’ Suite. Maintain account integrity and opportunity data within company systems; Salesforce.
You are drawn to our mission and you want to help Benchling win new business across your respective accounts. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced startup/pre IPO environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in biotech faster.
Proven experience as a global enterprise/major accounts seller, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & various Line of business.
Demonstrated ability to drive pipeline generation and manage complex sales cycles of 7+ figure deals.
Strong sales forecasting skills with a track record of meeting or exceeding targets.
Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.
Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.
Dynamic communication, negotiation, and interpersonal skills.
Self-motivated, with a strong drive to achieve and exceed goals.
Ability to work independently as well as collaboratively in a team environment.
Ability to leverage the MEDDICC sales methodology is highly recommended
Knowledge of the life sciences industry, including: R&D, and/or IT functions is preferred but not required.
#LI-Remote #BI-Remote #LI-SF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is looking for a Sales Strategy & Operations lead to be the analytical and operational backbone of our AMER sales organization. Reporting to the Head of RevOps and partnering directly with sales leadership, you'll own the operating cadence that keeps the business running — from annual planning and capacity modeling to forecasting, pipeline health, and quarterly business reviews. You'll also shape how AI gets applied across the GTM org, identifying high-impact use cases and driving adoption. This is a highly cross-functional role: you'll work closely with Marketing, Strategic Finance, Sales Enablement, Deal Desk, and Business Intelligence to turn data into decisions. We're looking for someone who thrives on ambiguity, is comfortable owning a full operating rhythm end to end, and wants to have a direct hand in how Benchling scales its go-to-market motion.
Report directly to the Head of RevOps and partner closely with sales leadership on planning, prioritization, and execution
Lead Sales Operations for the AMER region, from owning annual planning to running the day-to-day operating cadence
Build sales capacity, coverage, and quota models that align hiring plans with revenue targets
Size and segment the addressable market to inform territory design, whitespace analysis, and account prioritization; design and maintain territory planning
Drive the sales forecasting methodology, delivering a defensible quarterly view and improving accuracy over time
Own weekly pipeline reviews, forecast calls, and quarterly business reviews using data-driven insights to flag risks early and drive proactive decisions
Help drive the analytical rhythm of the business by owning performance reporting and analyzing data to generate meaningful insights and recommendations
Proactively drive operational efficiency and team productivity by continuously improving processes, tools, and reporting
Shape the GTM AI roadmap, from defining high-impact use cases, building or buying the right solutions, and ensuring successful adoption of new capabilities
Partner with cross-functional teams, including Marketing, Strategic Finance, Sales Enablement, Deal Desk, Technology & Systems, Business Intelligence, etc.
Drive various high priority cross-functional initiatives from ideation and planning, through execution
8+ years in Sales Strategy & Operations, Revenue Operations, or related analytical/GTM roles,
A builder mentality, with a track record of repeatable and scalable systems and processes.
A self-starter who thrives in ambiguity and brings structured thinking to solve problems and drive results.
Advanced analytical skills with the judgment to turn data into a clear recommendation
Experience partnering cross-functionally with teams like Finance, Marketing, Enablement, and Product to drive shared initiatives
Excited by applying AI/automation to GTM workflows, with a bias toward pragmatic, high-impact use cases over novelty
Excellent written and verbal communicator who can flex between detailed analysis and executive-level narrative
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Schemas is the layer where our customers model their data. It’s a codeless configuration system powering all of Benchling's applications, representing a software abstraction around scientific data and processes. This system enables Benchling to ingest and store data at scale. You own the foundation that the rest of the product, and other Benchling teams, build on.
We’re looking for someone who owns the hard product calls and is the person customers, the field, and engineers come to for the answer, not someone who routes the question to engineering and waits for a reply. You’ll set the direction for the platform primitives, like computed fields, fieldsets, constraints, static properties, and data versioning, that speed up every team building on top of Schemas, and you’ll ship toward that direction incrementally while keeping the platform stable for the admins and developers who depend on it.
The integrated approach is what makes the Benchling platform different. Anything built in Schemas has to work for a wide range of customers and for the other teams building on it, so this role rewards a systems thinker who’s genuinely curious about the science and about how developers and admins actually use the product.
Lead product management for our Schemas team.
Engage with customers, internal teams, and Benchling fields teams to understand their problems-to-solve and use cases.
Set the vision for Schemas that will help accelerate development amongst internal development teams.
Empower scientists, admins, and computational teams that use Benchling to turn their data into an AI-ready structured data foundation for the entire R&D lifecycle.
Comfortable with rapid prototyping, incremental shipping to deliver value to users, while also knowing the need to deliver stable features to our admins and developers. You ensure we ship well-crafted products at a timely pace.
Collaborate very closely with Engineering and Design to develop new product capabilities.
Partner with Customer Experience, Marketing, and Sales.
Ability to think in systems. Understanding what a customer wants and how that might impact various aspects of our product is essential.
Demonstrated ability to have a long term vision and ship incrementally along the way.
6+ years of product management experience
Experience with providing technical solutions to internal developers and external customers.
Demonstrated ability to explain technical concepts to customers and executive leadership.
Experience in B2B SaaS or Developer Platform industries preferred
Demonstrated experience setting direction and influencing stakeholders
A strong curiosity around the science processes that power the R&D lifecycle.
Past experience working with data modeling or databases required.
Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site Monday, Tuesday, and Thursday.
#LI-EK1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is seeking an Account Management Leader with a background in Life Sciences and enterprise SaaS. This role is an exciting blend of team management and strategic leadership.
You're a hands-on leader who enjoys working closely with your team and with customers to drive world-class renewal rates and expansion outcomes. You must be able to think and act strategically as well as get into the details with our seasoned Account Managers with experience in Life Sciences, who can help grow the organization, develop our processes, and drive execution.
You will develop a deep understanding of Benchling's solutions and demonstrate your experience to guide our teams in building strategic renewal plans, proactively identifying and mitigating risk, and uncovering upsell and expansion opportunities across the portfolio.
To be successful in this role, you are comfortable with R&D processes and scientific concepts, and able to speak confidently and build relationships with Scientific, IT, and procurement leaders at leading Pharma and Biotech organizations. You have experience leading customer-facing, commercially-oriented teams in a high growth enterprise SaaS environment. And you are a proven leader who can drive a renewals business from hiring and staffing, to managing and mentoring your team, to leading through change.
Lead and Develop the AM Team
Manage, mentor, and grow a team of AMs, including hiring as needed.
Foster a collaborative, commercially-minded culture that drives measurable renewal and retention outcomes for the business.
Ensure the team is highly enabled on Benchling's renewal playbook and can execute consistently across the portfolio.
Coach AMs on building strategic renewal plans and delivering renewal-focused business reviews that reinforce value, address risk, and secure executive buy-in ahead of contract end dates.
Drive Key Metrics and Program Success
Lead the team in achieving renewal, retention, and net revenue retention targets through strategic guidance and operational excellence. Particular focus on identifying contraction and churn risk early, and on surfacing expansion and upsell opportunities within the existing book.
Use data to identify at-risk accounts, renewal timing, and expansion signals across the customer portfolio, and develop account-specific plans to address them alongside the sales organization.
Provide the business with a predictable renewal forecast backed by leading indicators, ensuring risk and expansion signals are surfaced early enough to inform accurate, defensible projections rather than late-stage surprises.
Collaborate with cross-functional teams (CS, Sales, finance, Legal, Deal Desk) to ensure alignment on renewal strategy, pricing, and deal structure.
Adapt and Optimize Processes
Implement best practices for tracking renewal pipeline, standardizing risk and mitigation processes, and ensuring consistent, proactive coverage across the book.
Partner with CX Operations to identify and eliminate sources of AM toil, leveraging AI tools, automation, and improved workflows so AMs can focus on high-value renewal and expansion conversations.
Customer Advocacy and Support
Serves as a senior point of contact for complex or high-stakes renewal negotiations, supporting AMs in navigating contraction requests, pricing pushback, and competitive threats.
Champions the voice of the customer within Benchling, providing feedback to internal teams to inform pricing, packaging, and product decisions that affect renewal outcomes.
Guides AMs in navigating complex customer organizations to build multi-threaded relationships, identify economic buyers, and drive consensus around renewal and expansion decisions.
Requirements:
Bachelor's degree in Life Sciences, Business, or a related field.
5+ years of experience in Account Management, Renewals, Sales, or a related commercial function within SaaS.
3+ years in a management role.
Strong understanding of Life Sciences R&D, process development, or related scientific domains.
Proven ability to lead and develop a high-performing commercial team.
Excellent negotiation and communication skills, able to build relationships across technical, commercial, and executive stakeholders.
Self-motivated, adaptable, and thrives in a fast-paced, dynamic environment.
Experience leveraging a modern CS/Sales tech stack, including CRM (e.g., Salesforce), customer success platforms (e.g., Gainsight), data/analytics tools (e.g., Mode, Sigma), and AI-assisted productivity tools (e.g., Claude).
Ability to travel up to 20% based on team and customer needs.
Experience working with or supporting the Benchling platform.
Demonstrated ability to lead teams through complex renewal negotiations, contraction mitigation, and expansion/upsell motions.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are seeking an Enterprise Solutions Architect with deep expertise in life science R&D and enterprise software systems to partner with Benchling's customers in driving the biotech revolution forward.
The Enterprise Solutions Architect serves as a strategic advisor and technical leader for our enterprise customers, translating their IT strategy into tailored Benchling solutions. This role encompasses guiding organizations through digital transformation, leading technical implementation projects, overseeing solution architecture, and establishing best practices and data architecture standards to ensure long-term success.
Partner with biotechnology organizations at the forefront of innovation to assess their IT landscape, understand strategic objectives, and architect solutions that enable mission-critical outcomes
Lead end-to-end implementation projects from discovery through successful go-live and adoption
Provide ongoing strategic guidance, best practice education, and product engagement recommendations to maximize customer value realization
Collaborate with cross-functional business and technology stakeholders to gather requirements, identify opportunities, and translate business needs into technical solutions in partnership with internal engineering, product, and solutions architecture teams
Coordinate with Professional Services, Product, and Customer Success teams to orchestrate complex, global enterprise deployments
Support Sales and Marketing in technical deal strategy, and engage with Engineering, Product, and Solutions Architecture teams to resolve complex technical challenges
Contribute to the development and refinement of global enterprise processes, product capabilities, and best practice frameworks
5-10+ years of combined experience in biotechnology or pharmaceutical industry roles and scientific software implementation
Bachelor's or Master's degree in Life Sciences, Information Management, or related field (advanced degree preferred)
Proven track record leading global implementation teams in enterprise solution design and deployment (Benchling experience strongly preferred)
Demonstrated ability to empathize with scientists and rapidly comprehend complex scientific concepts and workflows
Exceptional communication skills across verbal, written, and presentation formats, coupled with strong organizational and project management capabilities
Self-directed, adaptable professional who thrives in dynamic, fast-paced environments
Comfortable operating across functions, organizational levels, and geographies with diverse stakeholder groups
Willingness to travel to customer sites up to 30% based on project requirements
5+ years of client-facing software implementation and/or consulting experience, with demonstrated success delivering enterprise-scale SaaS projects
Hands-on experience implementing scientific/informatics platforms such as LIMS, ELN, MES, LES, and analytical tools including JMP, Spotfire, or Tableau
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid #BI-Hybrid #LI-JF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Solution Consultant - Business Value (SCBV) ensures that Benchling’s top customers get a solution that meets their needs precisely and delivers value aligned to the customer's business priorities. Their primary focus will be to engage with customers and executives to help articulate the tangible, strategic, and financial impact that Benchling can deliver to their organizations. SCBV deliverables will ultimately drive the customer’s decision on whether or not Benchling is selected as their solution.
SCBVs will have a strong executive presence and must have prior successful executive interaction. They are particularly adept at combining an in-depth understanding of the scientific and technical challenges with a customer’s business needs to define a tailored solution and the specific benefits of adopting Benchling across the organization. Often the use cases will be new, variable, and complex, and will require creativity in developing new solutions, business cases, and ways of engaging.
SCBVs are also responsible for defining the value journey of our customers in partnership with cross functional stakeholders in sales, solutions consulting, professional services, and customer success. This encompasses both enabling teams on value frameworks as well as developing tools and reusable assets. In addition, SCBVs stay informed about industry trends, competitive landscape, and emerging technologies.
Drive growth in our enterprise and strategic customers by leading solution & value assessments during the sales process:
Coordinate cross functional teams (sales, solutions consulting, product, and professional services) to execute assessments with speed and quality.
Build a deep understanding of the customer’s business needs through meticulous discovery and creatively adapt assessment framework to meet customer’s decision process
Create and present executive-level deliverables that capture current state analysis and future state recommendations using leading practices and bridging customer challenges to Benchling capabilities and identified value
Maintain open, proactive communication and documentation of engagement progress, meetings, deliverables, stakeholders, and key decisions.
Develop methodologies to quantify strategic, operational, and financial metrics for customers and use these metrics to clearly demonstrate the measurable value Benchling delivers
Create reusable assets to drive the adoption of Benchling’s value framework in the end-to-end customer journey in partnership with cross functional stakeholders (solutions consulting, professional services, and customer success)
Provide thought leadership about industry trends, competitive landscape, and emerging technologies. Use this knowledge to effectively position Benchling and identify opportunities for differentiation.
Share insights and feedback from customer interactions to the product and marketing teams to help refine Benchling's offerings and messaging.
It is highly preferred that candidates have 4-7 years experience in a scientific domain - particularly biologics, industrial biotech, or early/late development.
Ideal candidates will have a Masters or PhD in a scientific field or work experience that gives them exposure to scientific fields.
Outstanding ability to convey value proposition and insights drawing from prior industry experience and in-depth knowledge of Benchling products and use cases
Experience creating written deliverables that assess current state, propose a future state solution, outline the value/case for change, and a roadmap to deliver on the case for change.
Effective at cross-functional leadership. Many subject matter experts contribute to assessments, roadmaps, architectures, and proposals and this person needs to provide leadership that sets everyone up for success.
Strong executive presence and the ability to quickly establish credibility and trust with senior business leaders as well as internal stakeholders
Dynamic, empathetic and flexible in communication and work styles depending on context and in multi-cultural teams and engagements
Willingness to travel to customer sites 25-30% of the time
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-KW1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Solution Consultant - Business Value (SCBV) ensures that Benchling’s top customers get a solution that meets their needs precisely and delivers value aligned to the customer's business priorities. Their primary focus will be to engage with customers and executives to help articulate the tangible, strategic, and financial impact that Benchling can deliver to their organizations. SCBV deliverables will ultimately drive the customer’s decision on whether or not Benchling is selected as their solution.
SCBVs will have a strong executive presence and must have prior successful executive interaction. They are particularly adept at combining an in-depth understanding of the scientific and technical challenges with a customer’s business needs to define a tailored solution and the specific benefits of adopting Benchling across the organization. Often the use cases will be new, variable, and complex, and will require creativity in developing new solutions, business cases, and ways of engaging.
SCBVs are also responsible for defining the value journey of our customers in partnership with cross functional stakeholders in sales, solutions consulting, professional services, and customer success. This encompasses both enabling teams on value frameworks as well as developing tools and reusable assets. In addition, SCBVs stay informed about industry trends, competitive landscape, and emerging technologies.
Drive growth in our enterprise and strategic customers by leading solution & value assessments during the sales process:
Coordinate cross functional teams (sales, solutions consulting, product, and professional services) to execute assessments with speed and quality.
Build a deep understanding of the customer’s business needs through meticulous discovery and creatively adapt assessment framework to meet customer’s decision process
Create and present executive-level deliverables that capture current state analysis and future state recommendations using leading practices and bridging customer challenges to Benchling capabilities and identified value
Maintain open, proactive communication and documentation of engagement progress, meetings, deliverables, stakeholders, and key decisions.
Develop methodologies to quantify strategic, operational, and financial metrics for customers and use these metrics to clearly demonstrate the measurable value Benchling delivers
Create reusable assets to drive the adoption of Benchling’s value framework in the end-to-end customer journey in partnership with cross functional stakeholders (solutions consulting, professional services, and customer success)
Provide thought leadership about industry trends, competitive landscape, and emerging technologies. Use this knowledge to effectively position Benchling and identify opportunities for differentiation.
Share insights and feedback from customer interactions to the product and marketing teams to help refine Benchling's offerings and messaging.
It is highly preferred that candidates have 4-7 years experience in a scientific domain - particularly biologics, industrial biotech, or early/late development.
Ideal candidates will have a Masters or PhD in a scientific field or work experience that gives them exposure to scientific fields.
Outstanding ability to convey value proposition and insights drawing from prior industry experience and in-depth knowledge of Benchling products and use cases
Experience creating written deliverables that assess current state, propose a future state solution, outline the value/case for change, and a roadmap to deliver on the case for change.
Effective at cross-functional leadership. Many subject matter experts contribute to assessments, roadmaps, architectures, and proposals and this person needs to provide leadership that sets everyone up for success.
Strong executive presence and the ability to quickly establish credibility and trust with senior business leaders as well as internal stakeholders
Dynamic, empathetic and flexible in communication and work styles depending on context and in multi-cultural teams and engagements
Willingness to travel to customer sites 25-30% of the time
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Remote
#BI-Remote
#LI-KW1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Model Hub team is building a computational platform that provides access to cutting-edge scientific AI models to help scientists design better drugs. Scientific models (e.g. AlphaFold or Boltz2) predict structures, predict scientific properties, and generate new drug designs, acting as a design partner and a major time saver to scientists who are creating life-saving therapeutics.
As the growth-focused product manager on the team, you'll own the product execution of our scientific AI models products and features, including Model Hub, and drive how customers adopt and grow their usage of these models. You'll split your time between talking with customers to understand their needs and gather feedback, and managing product definition and execution to bring the products they want to life. This is a highly cross-functional role: you'll partner closely with engineering, legal, strategy, and sales/GTM to get cutting-edge scientific AI into the hands of the scientists who need it.
It's early days for scientific AI models, both at Benchling and in the industry at large. We'll rapidly iterate with customers and change directions quickly, figuring out new patterns for how we develop and go to market. We'll win if we stay curious and obsess over our customers.
Own the product roadmap for our scientific model platform — defining and prioritizing the models, features, and capabilities that let scientists run inference fast, reliably, and cost-effectively across a diverse set of scientific models.
Define intuitive and beautiful product experiences across UI and API that let computational users execute high-throughput runs and analyze their results, translating customer needs into clear requirements for engineering.
Work directly with customers to ideate use cases, gather feedback, and grow adoption and usage of our scientific AI models across scientific teams.
Help shape how we build AI at Benchling — driving experimentation, contributing to product and technical direction, and helping evolve our product development and go-to-market practices as the field matures.
5+ years of product management experience building technical or platform products, ideally in scientific, ML/AI, or other data-intensive domains.
Technical fluency: you can read API specs, reason about system tradeoffs, and have credible conversations with engineers about how scientific models are built and served.
Strong analytical skills, comfortable using data to drive product decisions and to measure and grow adoption and usage.
Collaborative mindset, able to work closely with engineers, scientists, and partners across legal, strategy, and GTM to bring new ideas to life.
Desire to work in a fast-paced environment, where priorities can shift and rapid experimentation is encouraged.
This is an in-person team in San Francisco built around collaborating in the office in a fast-paced environment. We’re in the office Monday through Friday.
#EN-1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are seeking a motivated and results-driven Enterprise Account Executive to join our Enterprise team. In this role, you will be responsible for driving new and/or renewal business into different lines of the business within your designated 1-3 of the Top 50 global pharmaceutical accounts. You will focus on building and maintaining strong relationships with key stakeholders across various personas within an account (IT, Science/R&D, Data Science). You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation, account management and accurate sales forecasting.
This is a remote position; however, candidates must currently reside in or near the city you are applying to.
Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base in partnership with your SDR. Utilize various strategies and tools to generate leads and move them through the sales cycle.
Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal),, leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
Collaboration: Partner with internal teams (marketing, product, customer success, etc) and external teams (GSIs, AWS, etc) to ensure a seamless experience for clients and drive long-term customer satisfaction.
Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market. You are a curious learner who is striving to elevate their craft to the next level.
Process: Drive the sales process through Pipeline Generation (PG), Leading Indicators to drive repeatable success, 3 Why’s/MEDDICC & ability to build champions across the user community, middle management & ‘C’ Suite. Maintain account integrity and opportunity data within company systems; Salesforce.
You are drawn to our mission and you want to help Benchling win new business across your respective accounts. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced startup/pre IPO environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in biotech faster.
Proven experience as a global enterprise/major accounts seller, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & various Line of business.
Demonstrated ability to drive pipeline generation and manage complex sales cycles of 7+ figure deals.
Strong sales forecasting skills with a track record of meeting or exceeding targets.
Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.
Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.
Dynamic communication, negotiation, and interpersonal skills.
Self-motivated, with a strong drive to achieve and exceed goals.
Ability to work independently as well as collaboratively in a team environment.
Ability to leverage the MEDDICC sales methodology is highly recommended
Knowledge of the life sciences industry, including: R&D, and/or IT functions is preferred but not required.
#LI-Remote #BI-Remote #LI-SF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.
To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.
Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
Understand and document customer pain points, advocate for them internally to influence product changes.
Develop and optimize enterprise training programs including written and video collateral.
Identify and work with sales on opportunities for account expansion post go-live.
Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Self-starter with the ability to be successful in a startup environment.
Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
Ability to travel up to 25% based on customer and project needs.
Bonus if you have:
Experience using Benchling, especially if you’ve been a Benchling administrator.
Software Implementation experience, preferably with a SaaS software company.
Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week.
#LI-Hybrid
#BI-Hybrid
#TD-1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Scientific Development Solutions (SDS) group — comprised of our Study Lifecycle and Process Execution teams — builds the products biologists rely on to run complex lab operations at scale: developing, qualifying, and executing rigorous SOPs; capturing and analyzing complex time-series data; and orchestrating the biological and IT-driven workflows behind sample management, analytical chemistry, and bioprocess development. SDS owns Benchling's Studies, Workflows, and Procedures products — the core of our \"Benchling for Development\" solution — and our work is frequently sought out by the enterprise customers with the most demanding GLP/GMP regulatory needs. Successful deployments measurably accelerate how quickly our customers bring therapies to market.
As a Software Engineer at the High Seniority level, you will be the senior engineering authority partnering with the Study Lifecycle and Process Execution teams — the person who architects the hardest systems, sets the technical bar, and multiplies the output of every engineer around you. You'll design and build full-stack across studies, workflows, procedures, and bioprocess/bioanalytical use cases, translating ambiguous scientific and regulatory requirements into durable systems. You will also serve as an IC leader across the broader Applications division, helping set engineering direction that reaches well beyond any single team.
This role reports to the Head of Engineering for Applications and works day-to-day as the senior IC anchor for the Study Lifecycle and Process Execution teams.
Serve as the senior technical authority for the Study Lifecycle and Process Execution teams, driving the design and development of systems that advance Benchling's product and business goals across studies, workflows, procedures, and bioprocess/bioanalytical workflows.
Independently architect and implement solutions to complex, open-ended problems — from system architecture to backend models and APIs to rich frontend UI — for scientific workflows used in regulated (GLP/GMP) environments.
Lead large, multi-quarter initiatives: break down ambiguous scientific and regulatory requirements into concrete technical plans and iterative delivery milestones.
Use technical decision-making as a tool of engineering strategy — knowing when to leverage existing platform capabilities, when to take on technical debt deliberately, and when to preserve optionality for the long term.
Act as a force multiplier across the Applications division: help set engineering direction, raise standards for quality and architecture, and influence technical choices beyond your immediate teams.
Provide technical leadership through code review, architectural guidance, and mentorship of engineers across all experience levels.
Partner closely with product management, design, and cross-functional stakeholders to translate customer and scientific needs into technical solutions.
Explore and evaluate opportunities to leverage AI and LLMs to make lab operations, SOP execution, and time-series analysis faster and more reliable for scientists.
Own end-to-end delivery of critical features — from planning and development through deployment, maintenance, and monitoring.
Help build and scale the team by improving our tooling, engineering processes, interviewing, hiring, and onboarding.
8+ years of professional software engineering experience, with a demonstrated progression of increasing scope and impact.
Experience as a technical lead on significant projects involving multiple engineers across multiple quarters.
Strong experience building backend systems and APIs for cloud-based web applications, plus the ability to build full-stack when needed. Our stack is a comprehensive React frontend and a Python backend on a predominantly relational data model in Postgres; direct experience is appreciated but not required if you can pick it up quickly.
Proven ability to design scalable, robust architectures that align with business requirements and long-term maintainability.
Track record of independently scoping and driving initiative-level work whose impact spans multiple teams and shapes an entire product area or division.
Excellent written and verbal communication skills — able to produce clear technical designs and use influence rooted in technical expertise to align other engineers on an implementation strategy.
Demonstrated ability to mentor and develop other engineers, raising the team's bar in areas such as testing, performance, and maintainability.
Interest in learning about life sciences. Prior biotech knowledge is appreciated but not required; enthusiasm to learn is essential. (Experience with regulated, GLP/GMP, or laboratory/manufacturing software is a plus.)
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-GP1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The App Foundations group — comprised of our Lab Notebook and Enterprise Lifecycle teams — builds the surfaces and systems at the heart of the Benchling experience. On one side, that's how scientists capture their work every day — the Notebook and the structured data-input tables where experimental data becomes clean, structured, and analyzable. On the other, it's the enterprise lifecycle capabilities that make that data trustworthy at scale: audit trails, review and approval, exports, and backups. These are the features that show up in FDA submissions and GxP-regulated workflows, and they're what lets Benchling's largest customers — internationally recognizable names developing some of the world's most innovative treatments — operate with confidence in regulated environments.
As a Software Engineer at the High Seniority level, you will be the senior engineering authority for the Lab Notebook and Enterprise Lifecycle teams — owning horizontally impactful systems while directly enabling the product features enterprise customers depend on. This role sits squarely at the intersection of platform and product work, and demands both deep technical expertise and strong product sense. You will also serve as an IC leader across the broader Applications division, helping set engineering direction that reaches well beyond any single team.
This role reports to the Head of Engineering for Applications and works day-to-day as the senior IC anchor for the Lab Notebook and Enterprise Lifecycle teams.
Serve as the senior technical authority for the Lab Notebook and Enterprise Lifecycle teams, driving the design and development of the Notebook, structured data-input, and enterprise lifecycle systems that anchor the Benchling product.
Independently architect and implement solutions to complex, open-ended problems — from system architecture to backend models and APIs to rich frontend UI — in areas such as comprehensive audit coverage, review and approval flows, scalable export systems, backups, and document lifecycle management.
Lead large, multi-quarter initiatives: break down ambiguous requirements into concrete technical plans and iterative delivery milestones, designing for scale and reliability across a growing enterprise customer base.
Use technical decision-making as a tool of engineering strategy — knowing when to leverage existing platform capabilities, when to take on technical debt deliberately, and when to preserve optionality for the long term.
Act as a force multiplier across the Applications division: help set engineering direction, raise standards for quality and architecture, and influence technical choices beyond your immediate teams.
Provide technical leadership through code review, architectural guidance, and mentorship of engineers across all experience levels.
Partner closely with product management, design, and cross-functional stakeholders to translate customer needs — including regulatory and compliance needs — into technical solutions.
Explore and evaluate opportunities to leverage AI and LLMs to improve data capture, audit reporting, and compliance workflows for our customers.
Collaborate with other teams to ensure our horizontal systems integrate seamlessly and enable product development across the organization.
Own end-to-end delivery of critical features — from planning and development through deployment, maintenance, and monitoring — and help scale our tooling, engineering processes, interviewing, hiring, and onboarding.
8+ years of professional software engineering experience, with a demonstrated progression of increasing scope and impact.
Experience as a technical lead on significant projects involving multiple engineers across multiple quarters.
Strong experience building backend systems and APIs for cloud-based web applications, plus the ability to build full-stack when needed. Our stack is a comprehensive React frontend and a Python backend on a predominantly relational data model in Postgres; direct experience is appreciated but not required if you can pick it up quickly.
Proven ability to design scalable, robust architectures that align with business requirements and long-term maintainability, especially for horizontal systems that many teams build on.
Track record of independently scoping and driving initiative-level work whose impact spans multiple teams and shapes an entire product area or division.
Excellent written and verbal communication skills — able to produce clear technical designs and use influence rooted in technical expertise to align other engineers on an implementation strategy.
Demonstrated ability to mentor and develop other engineers, raising the team's bar in areas such as testing, performance, and maintainability.
Interest in learning about life sciences. Prior biotech knowledge is appreciated but not required; enthusiasm to learn is essential. (Experience with audit, compliance, or GxP-regulated software is a plus.)
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-GP1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Customer Experience organization to drive the adoption of our solutions across our rapidly growing customer base. The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together.
To be successful in this role, you must have the ability to quickly develop a deep understanding of our products, our customers, their science, and their R&D processes. You will leverage this knowledge to deliver timely and quality help to our customers. Your primary responsibilities include being the first line contact for all inbound product questions and troubleshoot issues for our global customer base. You will help empower our customers by solving hundreds of interactions through our multi-channel platform (web form, chat or email), coordinating on customer requests with our internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services, and Sales), updating internal and external knowledge articles, provide occasional customer trainings/marketing events and by participating in and leading internal Support projects to elevate our customer’s experience.
If you are passionate about Life Sciences, looking for an opportunity to join a cutting edge software company who is enabling transformational changes in R&D processes, and willing to roll up your sleeves and do whatever it takes to make our customers and users successful, this is the role for you.
Be the first line contact to answer product questions and resolve issues for all our customers (Enterprise, Premier, Standard), while deeply understanding scientist pain points for our global customer base
Become a Benchling product expert. Leverage this knowledge to assist in users through troubleshooting customer support tickets and creating and updating internal/external knowledge articles.
Collaborate with our internal teams to coordinate on customer issues through resolution
Document continuously changing product knowledge in internal help articles
Occasionally deliver in person or virtual trainings for customers and for marketing events (Benchling Bootcamps, Benchtalk, etc)
Participate in and lead internal Support projects to continuously improve Support processes and elevate our customer’s Support experience
BS or M.Sc. in Biology, Molecular Biology, Biochemistry, Genetics, Bioengineering, Bioinformatics, or similar life science field, required. This role is a great fit for recent graduates.
Experience in a lab or research setting. You empathize with scientists and can quickly understand complicated scientific concepts.
Experience in a customer focused role (job or internship).
Strong communication skills. You are an excellent verbal and written communicator. You can quickly evaluate a customer’s question or concern, apply or source knowledge and provide an impactful solution or response.
Strong organization and time management skills. You have the skills to balance competing requests and can prioritize them effectively.
Empathy and Diplomacy. You always put customers first. You can empathize with our customers and provide solutions to elevate their experience. You can work through challenging client requests, set the correct expectations and provide appropriate corrective actions.
Autonomous and proactive. Outstanding self-starter approach with the ability to be successful in a rapidly changing environment.
We are hiring for multiple levels within our Product Support team. While this role primarily targets candidates ready to provide exceptional Level 1 support, we’re also considering applicants with deeper technical or industry expertise for a more senior role. If you have experience in any of the following areas, please highlight it in your application:
Managing complex, multi-party issues involving customer IT and scientific teams
Communicating credibly about network, firewall, API and security topics
Navigating ambiguity, escalations, and long-running investigations with ownership and accountability
Troubleshooting across multiple layers — product, system, and technical infrastructure
Engaging confidently in customer-facing calls, including with Enterprise IT stakeholders
Bringing relevant industry or technical fluency in areas like Bioprocessing, Bioanalytics, regulated labs, or Antibody Engineering
We encourage you to apply even if you’re unsure where your experience fits — we’re excited to meet strong candidates at different levels.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#JF-1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling's platform helps the world's largest biotech and pharma companies develop therapies faster. As a Product Manager on the Scientific Development Solutions team, you'll work on products such as Recipes, Assays, and Workflows that scientists use to do their jobs. These products are fundamental to how scientific processes get configured, run, and tracked across different phases of a drug's development cycle.
We launched Bioprocess in 2024 to help process development teams design, execute, and analyze the experiments that turn a molecule into a manufacturable drug. In 2025, we announced a partnership with Merck (press release) to help their teams develop and test vaccines faster by bringing their analytical workflows onto a single platform.
Today, we're implementing the largest pharma companies in the world on Bioprocess, making the core product better every quarter, and expanding into Analytical Sciences and downstream QC. Our vision is to become the software that helps biopharmas bring therapies to patients twice as fast.
This is a systems design problem disguised as a life sciences product. You'll be working at the intersection of complex configuration, workflow orchestration, and behavior change. You'll figure out how to make powerful software feel intuitive to the scientists who depend on it every day.
You do not need a life sciences background. We're looking for a systems thinker with product taste who can walk into an unfamiliar domain, find the structural patterns, and be effective quickly. The best PMs we've seen for this kind of work have diverse backgrounds. They've built products across meaningfully different problem spaces and bring transferable instincts rather than a single industry playbook.
You are responsible for Recipes, Assays, and Workflows. That means you and your team decide what gets built, why, and in what order. You're accountable for the roadmap and the outcomes your roadmap produces.
To inform what you build, you will spend time with customers and GTM teams to understand how scientists actually work, and how to turn what they ask for into what they need. It's your responsibility to bring that context back to the team and turn it into product direction.
You'll work alongside design, engineering, GTM, and our customers to build and ship products. That means guiding product decisions with design and engineering, validating ideas early with customers, enabling customer experience teams on what you ship, and partnering with GTM to bring it to market.
Use tools at your disposal (SQL, AI, developer environment) to be more effective. That can mean pulling your own data to answer a question, building a prototype to clarify direction, or finding a way to find and summarize customer discovery notes. The point isn't the specific tool. It's the drive to find what you need and move fast rather than wait for someone else.
3-5+ years of product management or equivalent experience
A diverse career history. You've worked across 2-3+ meaningfully different domains or product types. This is the single strongest signal we're looking for. It tells us you're a systems thinker who adapts, not someone who relies on one playbook.
Product taste. You have a track record of building and improving products. You can translate a user requirement into a feature worth building, and you can look at any product and articulate what's broken and why. You understand that shipping software isn't just about delivering requirements. It's about getting a user to change their behavior, form a new habit, and make it stick.
Architectural fluency. You have experience guiding the architectural decisions of a product. You can reason about data models, state machines, or schema design. You don't write code, but you can spot when a technical decision will create a bad user experience, limit the extensibility of a product, or lead to something that's difficult to revert.
Technical tool competency. You're resourceful. You use tools to help yourself and your team get work done, whether that's writing SQL queries to make data-driven decisions, using design tools to create prototypes, or using something like Cursor to ship product improvements directly.
Clear communication. You can lead an engaging professional conversation and keep a room's attention. You know how to adapt your communication style based on your audience and can read and respond to the individuals in the conversation. As a PM, this matters almost more than anything else.
Track record of outcomes. You've stayed long enough at key roles to ship, learn, and speak to what worked and what didn't. We're looking for evidence of impact.
Intellectual range. You're genuinely curious, and that curiosity shows up in how you learn and think about problems. Product management is a means to an end. It's how you apply the learnings from the curiosity that has driven you. What you and your team decide to build is an inevitable conclusion of that curiosity.
BONUS
Experience in regulated or compliance-heavy industries (doesn't have to be life sciences)
Configuration-heavy, platform-style products
B2B SaaS in the growth/scaling stage
Prior life as an engineer, data scientist, or solutions consultant
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid #KW-1
#BI-Hybrid #KW-1
#LI-KW-1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We’re a team focusing on shipping AI agents for scientists, helping them automate toil and accelerate breakthroughs. Our agents automate many parts of scientific work that take hours to weeks today: designing experiments, capturing data, analyzing data, and writing complex reports. As an engineer on the team, you’ll build these agents end-to-end, from designing the agent architecture to shipping intuitive interfaces for the agents within our scientific applications. It’s early days for AI agents, both at Benchling and in the industry at large. We’ll rapidly iterate with customers and change directions quickly, figuring out new patterns for how we develop and go to market. We’ll win if we stay curious and obsess over our customers.
Build end-to-end AI agents, prototyping and productionizing systems that automate scientific work, from experiment design to data analysis and reporting.
Work directly with customers to ideate use cases, gather feedback, build evaluations, and onboard scientific teams.
Engineer across the stack, from developing new LLM-powered primitives to shipping intuitive user interfaces inside Benchling’s applications.
Continuously improve our agent platform, contributing to frameworks, tooling, and infrastructure that accelerate future agent development.
Shape how we build AI at Benchling, driving experimentation, contributing to technical direction, and helping evolve our engineering and product development practices as the field matures.
3+ years of professional software engineering experience, building and maintaining production systems.
Experience across the stack, comfort working with backend systems (Python or similar languages) and modern frontend frameworks (React or equivalent).
Strong product sense, with the ability to iterate quickly and refine solutions based on user feedback and data.
Curiosity and excitement about LLMs and AI agents, and a desire to shape how they can transform scientific research.
Collaborative mindset, able to work closely with engineers, product managers, and scientists to bring new ideas to life.
Desire to work in a fast-paced environment, where priorities can shift and rapid experimentation is encouraged.
Interest in learning about biotechnology (no prior knowledge required, just a willingness to learn and adapt).
This is an in-person team in San Francisco built around collaborating in the office in a fast-paced environment. We’re in the office Monday through Friday.
#LI-KW1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
This is a 6 month contract in-office role with a required hybrid schedule — a minimum of three days per week (Monday, Tuesday, and Thursday) at our San Francisco HQ.
Our marketing data layer was built incrementally over several years, and it shows. The models, dashboards, and pipelines powering our funnel reporting, campaign attribution, and SDR workflows have accumulated patches and gaps that are increasingly holding us back particularly as we push into AI-driven marketing tooling that requires clean, well-documented data to work reliably.
We're looking for a mid-level marketing data analyst for a focused 6-month engagement embedded with the Marketing Operations team. You'll own the sprint to clean up the underlying data models, ship the core dashboards we've been scoping, integrate new data sources, and document everything well enough that the team and our AI tools can self-serve when the engagement ends.
Own the dbt + Sigma layer for the marketing funnel, from campaign member to MQL/MSL, meeting and opportunities. Resolve dependencies, filling model gaps, and documenting logic end-to-end.
Integrate new data sources into Snowflake: ad platform spend (Google, LinkedIn), GA4 traffic and conversion data, and Gong conversation and meeting object.
Build and update marketing dashboards: funnel stage conversion, pipeline generation (effort, health, velocity), SDR activity and MQL outcomes, and per-product ARR attribution. Integrating new data sources into them.
Build quality control and system health monitoring across the marketing stack: Marketo to SFDC sync health, lead routing coverage, data freshness, and email deliverability signals.
Partner with our internal data team and other GTM analysts to align on core GTM data models.
Produce a data dictionary: plain-language definitions of key marketing concepts and data model semantics written for both team and LLM consumption.
4+ years in marketing analytics or marketing operations at a B2B SaaS company.
Strong SQL skills and hands-on experience with dbt for data modeling and github for version control.
Experience with Snowflake and a modern BI tool. Sigma strongly preferred.
Working knowledge of Salesforce and Marketo data structures; you understand what an MQL is and how it moves between systems.
Familiarity with marketing attribution concepts: campaign member models, multi-touch attribution, and lead-to-opportunity conversion.
Experience building and documenting data models for non-technical consumers.
Self-directed and comfortable working as an embedded contractor on a defined-scope engagement.
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Biotechnology is entering a new era. AI can help scientists design better experiments, understand complex data, and move discoveries forward faster. But its impact depends on access to high-quality scientific context and deep integration into how R&D actually happens.
Benchling is building the AI powered system for biotech R&D. We bring together scientific data, AI agents and models, and connected workflows so scientists can move from questions to insights to experiments within one intelligent system.
We’re looking for a Product Marketing Manager to shape how Benchling’s product is understood, brought to market, and adopted. You’ll partner closely with Product, Sales, Customer Experience, and Marketing to define go-to-market strategy, positioning, marke launches, and translate sophisticated capabilities into clear customer value.
This is a role for an enterprise SaaS product marketer who likes to get under the hood. You should be excited by technical products across data, APIs, integrations, developer tools, workflows, and very importantly, AI.
You do not need a background in life sciences. You do need the deep curiosity to ask questions, seek answers, learn a complex and impactful domain, and help define how technology changes the way scientific work gets done.
We care more about the work you’ve led than your current title. We’re hiring at the Product Marketing Manager or Senior Product Marketing Manager level, with scope matched to your experience.
Develop the positioning, messaging, and go-to-market strategy for a major area of Benchling’s platform.
Lead product launches from early strategy through market introduction, field readiness, adoption, and measurement.
Own and contribute to pricing and packaging, including pricing analysis, deal assistance, discounting methodology, and pricing enablement for the field.
Partner closely with Product and Engineering to understand how the product works and bring customer, market, and commercial insight into product decisions.
Build a deep understanding of our customers, users, buyers, competitors, and the changing enterprise software and AI landscape.
Create product narratives, content, and enablement that help customer-facing teams communicate Benchling’s value with clarity and conviction.
Work across Sales, Customer Experience, and Marketing to identify opportunities to drive adoption, expansion, pipeline, and revenue.
6+ years of experience in product marketing or a related go-to-market role within B2B enterprise software.
Marketed complex or technical products, such as data platforms, APIs, SDKs, integrations, developer tools, workflows, or AI products.
Owned positioning, messaging, product launches, and sales enablement from strategy through execution.
Partner with technical product managers and engineers, ask productive questions, and translate what you learn without losing the important details.
Strong writer and storyteller who can make complicated ideas clear, specific, and compelling. You leverage AI, but do not use it to override human judgment and creativity.
You can understand customers and the nuanced enterprise buying dynamics to communicate value to users, technical stakeholders, business leaders, and executives.
You are comfortable creating structure in ambiguous environments and driving work forward across multiple teams.
You are deeply curious and motivated to learn unfamiliar technical and scientific domains.
Experience at a growth-stage or rapidly scaling enterprise software company.
Experience marketing a platform or products used by technical audiences.
Experience driving adoption or expansion within enterprise customers.
Experience bringing AI products or capabilities to market.
Familiarity with biotechnology, scientific software, or regulated industries.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
As the Customer Experience Communications Operations Manager at Benchling, you will own the communications backbone for our customer base. Benchling ships product updates every day on a continuous release model, and we operate in regulated, validated customer environments where clear and appropriately timed product messaging directly translates to compliance rigor and customer trust. This role makes sure that when something changes, breaks, or ships, there is a defined, well-run process that gets the right message to the right customers on time.
You will own three connected streams: incident communications, where you are accountable for the coverage, quality, and timeliness of what customers hear; change and release communications, where you own a single intake and a tiering system that sizes every change to the right message, audience, channel, and timing; and communications performance, where you own the operating model, dashboards, and retros that tell us whether the system is working and what to fix. You will report to the Leader of CX Operations.
Own the incident communications framework: the severity model, playbooks, approved templates, and structure that let any qualified team send accurate customer comms at any hour.
Hold accountability for coverage, quality, timeliness, and contractual notification windows across all external incident communications, and keep delivery auditable.
Run a single intake for all customer comms requests (betas, announcements, releases, breaking and disruptive changes) and own the tiering system that sizes each change to the right audience, channel mix, and timing.
Build and maintain the approved template library so CX teams can send consistent, on-brand messaging on demand without routing every request through Operations.
Administer and improve the tooling that customer comms run through, and partner with the teams that own our integrations and automation across our tooling stack
Own the dashboards and reporting that show what is in flight, how fast it went out, and how it landed, and present performance and trends to CX leadership.
Run comms-lens post-incident reviews and drive the systemic fixes they surface with Product, Engineering, and Support.
Own the RACI across CX, Product, and Marketing for each comms type
Requirements
8+ years in customer communications operations, incident or change management, or a comparable operations role in B2B SaaS, ideally at a continuous-release software company.
Track record of building tiered, repeatable processes, clear RACIs, and performance dashboards.
Experience getting results through other teams: you define the standard, enable the people who execute it, and hold the bar without absorbing the work yourself.
Editorial judgment strong enough to set the bar for others. You can read a draft about a dense technical change or an unfolding incident and tell whether it is clear, accurate, and appropriately scoped for a busy scientific audience.
Comfort operating against contractual notification obligations and in regulated or validated customer environments.
Hands-on experience across a modern customer stack, for example Salesforce, Zendesk, Gainsight, a status or incident tool, BI and reporting tools, and email or marketing automation.
You use AI tools in your daily work and actively look for ways to apply them to comms triage, drafting, audience targeting, and performance analysis.
Bonus if you have:
A background in the life sciences or hands-on experience with scientific R&D workflows, enough to tell a low-risk product change from one that meaningfully changes how a lab works.
Experience standing up or administering comms tooling such as lifecycle or email orchestration, in-app messaging, or status page platforms.
SQL or hands-on reporting skills for building comms and incident trend dashboards.
Prior experience in a customer-facing role (CSM, TAM, Support, Implementation) or familiarity with Benchling's product.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Solutions Delivery Manager is responsible for ensuring Benchling solution development, coverage, efficacy, quality, and enablement across the Customer Experience team. Operating at the intersection of our product suite and our customers, this dynamic role focuses on translating our product capabilities into effective solutions to match our customers' scientific use cases, and enabling the broader CX organization to operationalize around Benchling's best practices. Solutions Delivery Manager works cross-functionally with Benchling's build organization, as well as across the CX departments, to develop robust solutions that can deliver value to our customers, while improving internal knowledge and productivity.
Chemistry is one of Benchling's newest and most exciting product areas — unlocking an entirely new group of companies, scientists, and science to be done on Benchling. This role will help navigate a budding product area through to market adoption, partnering closely with internal product, enablement, and delivery teams, while working directly with customers to build trust and help shape our vision in this space.
Successful Solutions Delivery Managers will harness the knowledge and experience Benchling has gained across thousands of customer engagements, and leverage previous and learned experience to serve as an expert across scientific domains and modalities served by Benchling. They will develop, and continuously improve our solutions as both the science and Benchling product capabilities evolve. A successful candidate will be comfortable working across teams and systems, often with no existing guidance or playbook, to deliver impactful solutions and value aligned with our department and team goals.
Including, but not limited to:
Navigate a budding product area through to market adoption — partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space
Serve as a key advisor on customer accounts as an expert in the scientific and product space
Deliver services and oversee services engagements to ensure high quality solution and delivery
Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization
Build and maintain solution assets, such as best practices documents
Train and educate the broader CX organization through various means (e.g. create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements, etc.)
Collaborate across CX departments to reflect customer learnings into solution assets
Operationalize Benchling’s new product introduction motions to deliver new product insights
Work cross-functionally with Sales, Marketing, and Strategy teams to align on product value and customer messaging
Learn existing and new verticals that Benchling services
Experience and Educational Requirements
6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field
2+ years experience in customer service or customer-facing roles
Bachelor's degree in chemistry, or life sciences related field is required (biology, microbiology, genetics, biotechnology, neurology, etc.)
Ph.D. in chemistry is preferred
Scientific and Benchling Knowledge
Fluency in medicinal chemistry or PD chemistry, ideally both
Fluency in a chemistry-focused lab informatics tool
Knowledge of Benchling’s Platform and solutions, and technical proficiency with Benchling products is preferred
Customer Readiness
Experienced customer experience professional with a strong track record in overseeing the success of customer engagements
Superior customer service skills – the ability to be empathetic, accurate, resourceful, and conscientious with a sense of urgency
Problem Solving and Collaborative Success
Excellent oral and written communication skills to work effectively with others both inside and outside departmental boundaries, at remote locations and/or outside the company
Demonstrate ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information
Flexible and able to adjust on the fly to new demands; a high sense of urgency, tendency towards action, and comfortable working through ambiguity to independently make progress on individual and team goals
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We’re a team focused on making frontier AI models better at science. LLMs know an extraordinary amount of biology, but there’s still a large gap in reasoning for the real-world problems scientists face every day. We recently published some of our work here.
You’ll build the datasets, evaluations, and systems that help close that gap. You’ll work with scientists to turn complex scientific work into rigorous tasks that models can learn from and be evaluated against. You’ll partner with leading AI labs to understand where models fail and how to improve them.
This is an early and rapidly evolving area. You’ll work at the intersection of software engineering, biology, and frontier AI: finding tasks that are challenging for LLMs and valuable to scientists, designing evaluations that capture real scientific judgment, and building systems to create these tasks at scale.
Build datasets for evaluating and improving frontier models, turning complex scientific data into high-quality tasks and environments for LLMs.
Analyze model failure modes, running experiments across frontier models to understand where they struggle and identify opportunities for improvement.
Build scalable data infrastructure, creating pipelines that curate, transform, and validate large volumes of scientific data into tasks for model evaluation and improvement.
Collaborate with frontier AI labs, helping develop and evaluate new approaches for improving models on challenging scientific tasks.
Work closely with scientists, translating expert judgment into problems and evaluation criteria that can reliably distinguish strong model behavior.
2+ years at the intersection of biology and AI, with experience evaluating and improving scientific models or LLMs for biological applications.
Experience building with LLMs, with an intuition for where current models excel, where they struggle, and how to design systems around their capabilities.
Curiosity and excitement about frontier AI, with a desire to understand and push the capabilities of rapidly improving models.
Comfort working on ambiguous problems, where the playing field is rapidly shifting and the right technical approaches are still being discovered.
Collaborative mindset, able to work closely with engineers, scientists, and external research partners.
Desire to work in a fast-paced environment, where priorities can shift and rapid experimentation is encouraged.
This is an in-person team in San Francisco built around collaborating in the office in a fast-paced environment. We’re in the office Monday through Friday.
#LI-KW1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is rebuilding biotech for the AI era. Our platform brings together scientific data, workflows, and AI to help biotechnology companies move from research to breakthrough faster.
We’re looking for a Head of Strategic Finance to help shape Benchling’s next stage of growth. You will work closely with our CFO, executive team and leaders across the company to translate strategy into financial plans, guide our most important investment decisions, and create a clear view of business performance.
This role sits at the intersection of finance, strategy, and company execution. You will own our long-range financial model and planning processes, develop insight into the drivers of our enterprise SaaS business, and bring analytical rigor to decisions across growth, product investment, organizational capacity, and capital allocation.
We’re looking for a business-oriented finance leader who can move comfortably between the details and the bigger picture. You should be equally capable of building a rigorous model, challenging an assumption, presenting to the Board, and helping an executive determine what action to take.
Reports to CFO, leading Benchling’s annual planning, forecasting, and long-range financial planning processes.
Partner with the executive team to evaluate company priorities, investment choices, growth opportunities, and tradeoffs.
Build a clear understanding of the drivers of revenue, retention, gross margin, operating leverage, cash flow, and other key SaaS metrics.
Develop financial models and business cases for strategic initiatives, including new products, pricing, go-to-market investments, partnerships, and market expansion.
Create executive and Board reporting that turns financial and operating data into clear insights, risks, and recommended actions.
Establish performance frameworks and operating rhythms that connect company goals, financial plans, and business results.
Partner with Accounting and functional finance leaders to ensure forecasts and management reporting are accurate, consistent, and decision-useful.
Drive continuous process improvement across the team that ensures forecasts grow more and more accurate, reporting more timely and preparation more efficient as the team scales.
Lead and develop a high-performing strategic finance team that can scale with the company.
Significant experience in strategic finance, FP&A, or a related finance leadership role within enterprise software or another complex, high-growth business - experience at a growth-stage enterprise SaaS company is a plus
Deep fluency in SaaS business models and the metrics that drive durable growth, retention, and operating efficiency.
Experience supporting a company through significant scale, business-model evolution, or preparation for the public markets.
A tech-forward mindset that enthusiastically explores new tools and processes as means to improve business insight and team experience.
Led company-wide planning, forecasting, and long-range modeling in partnership with executives and functional leaders.
Track record of influencing major business decisions through clear analysis, strong judgment, and business acumen.
Moves from complex financial and operational data to a concise narrative and a clear recommendation.
Effective executive communicator who is comfortable presenting to senior leadership and Boards.
Builds strong relationships across functions and can challenge assumptions while maintaining trust.
Led and developed strong teams, raising the quality of both the work and the people around you.
Operate with high integrity, sound judgment, intellectual curiosity, and a strong sense of ownership.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science.
Benchling is building AI & Data Engineering (AIDE), a small, autonomous team within our Security & IT organization. AIDE owns three things: internal AI tooling, adoption, and AI-assisted workflows across the company; cross-functional and company-wide agentic AI applications that no single department owns; and the enterprise data engineering, analytics architecture, and source-of-truth datasets that everything above depends on. AIDE’s data and analytics functions grew out of our former Data, Analytics & Systems (DAS) team, and this role carries forward DAS's original charter: building and running the data pipelines, warehouse, and analytics infrastructure that the entire company relies on for trustworthy answers.
This is a data engineering role — we want someone who builds and operates reliable, production-grade data pipelines and warehouse infrastructure, not a data scientist focused on modeling or analysis.
This role exists because AIDE's data function supports the whole company — GTM, Customer Success, Product, Finance, and beyond — not just one team, and the team needs to grow to support these initiatives as we expand the team’s scope and portfolio. You'll own core pipelines end to end (ingestion, transformation, warehouse, and the BI/analytics layer on top), partner with the rest of the data team on the team's data architecture, and help build the trusted data foundation that AIDE's AI-adoption and agentic AI work increasingly depends on.
Check out our engineering blog for examples of past work across Benchling.
Own core data pipelines end to end: Build and operate the ELT pipeline that moves data from Benchling's product, Salesforce, and third-party systems into Snowflake, modeled with dbt, and built to production standards — testing, monitoring, schema versioning — that hold up as usage scales. This is infrastructure the rest of the company builds on, not a one-off project.
Build the data foundation for AIDE's AI initiatives: Partner with AIDE's AI engineering side to make governed, trustworthy data available for the agentic AI tooling and internal AI applications the team ships.
Own data governance and pipeline health: Maintain Snowflake access controls (RBAC), monitor data quality, uphold PII-handling and data-access policy, and manage warehouse cost and performance as usage grows.
Contribute to platform strategy: Weigh in on bigger structural decisions — warehouse architecture, semantic layer/metrics store design— alongside the rest of the data and AI engineering team.
3+ years of professional experience building and operating production data pipelines — ingestion, transformation, and modeling data into a cloud data warehouse.
Strong SQL and Python skills; hands on experience with data modeling methodologies and tools, preferable with dbt.
Experience applying software engineering practices to data systems — version control, code review, CI/CD, automated testing — and comfort working with cloud infrastructure (AWS or similar) supporting production pipelines.
Experience with Snowflake or a comparable modern cloud data warehouse in production.
Comfort with orchestration tooling (Airflow or similar) for scheduled data jobs.
Track record supporting many stakeholders across departments such as Sales, CS, Product, Finance, rather than a single internal customer.
Understanding of data privacy, governance, quality, and testing frameworks and best practices.
Strong communication skills; comfortable translating ambiguous requests from non-technical stakeholders into a scoped, buildable data solution.
Comfortable in a small, fast-moving, still-forming team — AIDE only stood up in its current form in mid-2026 and is actively defining its own processes.
Interest in learning more about life science (prior knowledge is not required).
NICE TO HAVE
Familiarity with product behavioral data and a modern BI tool (Sigma, Omni, Looker, Tableau) deployed in a self-service model.
Experience with product/usage analytics instrumentation and event-taxonomy governance.
Familiarity with GTM analytics tools such as Salesforce.
Exposure to AI-usage telemetry, LLM observability data, or supporting AI/ML tooling with curated data.
Background in enterprise SaaS, life sciences, or biotech.
Experience building or maintaining a metrics layer.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-CG1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is looking for a Revenue Accountant Manager to own key areas of our revenue accounting and Order to Cash functions in a high-growth SaaS environment. This is a hands-on individual contributor role built for someone who wants deep technical ownership: the deferred revenue process, the end-to-end allowance process, contract modification accounting, and the revenue implications of new AI-driven business models.
You will be a core contributor to the revenue close alongside the broader team, while carrying full ownership of your areas end to end. A significant part of this role is forward-looking: helping shape how Benchling recognizes revenue on consumption-based products and how we track and account for AI partnership economics as those models evolve.
If you are motivated by technical revenue accounting, cross-functional partnership, and building processes for products that do not have a settled playbook yet, we would love to meet you.
This role is based out of the San Francisco HQ and reports to the Head of Revenue Accounting. There are no direct reports, though you will help coach the revenue accounting team and review their work.
Own the deferred revenue process end to end - deferred revenue, contract asset, and unbilled receivables schedules, rollforwards, reconciliations, and supporting analytics.
Own the allowance for credit losses from methodology through audit deliverable, partnering with Collections and Sales on customer risk, and own supporting memo.
Perform technical analysis for contract modifications, under ASC 606, and lead SSP analyses and complex revenue arrangement memos.
Lead or assist in AI and usage-based product initiatives - establish revenue recognition positions for consumption-based arrangements and build the tracking/reporting process for AI partnership fees.
Own professional services revenue (fixed-fee, T&M) end to end, and drive process optimization across PS revenue with Services Operations.
Prepare materials and present financial results in quarterly close presentations.
Own revenue and deferred revenue flux analyses across all streams, and participate in the monthly/quarterly/annual close for your workstreams.
Lead or assist on special projects such as new product and pricing model launches, entity or geographic expansion.
Owner for designated audit areas during the annual audit - managing PBC deliverables, resolving auditor inquiries, and driving issues to closure.
BS/BA in Accounting, strong GAAP/GL/financial statement command. CPA strongly preferred.
7+ years progressive revenue accounting experience in a SaaS/software company, with deep hands-on ASC 606 expertise including complex, non-standard arrangements.
End-to-end ownership of an allowance for credit losses or similar reserve process, including audit support.
High-growth SaaS experience spanning subscription and professional services revenue; public accounting/public company experience strongly preferred, IPO or first-year SOX a plus.
Track record owning SOX-compliant processes and driving automation - you've replaced a manual process with a scalable one.
Proficiency with NetSuite Advanced Revenue Management; advanced Excel/data skills.Familiarity with Salesforce CPQ.
Strong communicator who can influence cross-functionally without formal authority, and self-directed under close deadlines.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.
To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.
Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
Understand and document customer pain points, advocate for them internally to influence product changes.
Develop and optimize enterprise training programs including written and video collateral.
Identify and work with sales on opportunities for account expansion post go-live.
Requirements
Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Self-starter with the ability to be successful in a startup environment.
Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
Ability to travel up to 25% based on customer and project needs.
Bonus if you have:
Experience using Benchling, especially if you’ve been a Benchling administrator.
Software Implementation experience, preferably with a SaaS software company.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science.
Benchling is building AI & Data Engineering, a small autonomous team within our Security & IT organization. AIDE owns two things: the internal AI capabilities and adoption so Benchlings can rapidly experiment and discover what works; and the source-of-truth data & analytics infrastructure the company depends on. We span the bridge between departmental AI experimentation and enterprise-grade agentic systems in production — rapidly prototyping new solutions, and graduating proven prototypes into hardened, well-governed systems with full SDLC rigor. This is an internal tools and automation role - think of it as an internal forward-deployed engineer. You will sit with the teams whose work you are automating, scope the problem with them directly, and ship the system that fixes it. AI is what we are supporting, but not directly what we build: we want someone who builds reliable internal systems and integrations, and who reaches for a model when a model is genuinely the right answer. Model research or ML engineering experience is neither required nor the bar.
We're built to be enablers. We set the patterns, standards, and shared infrastructure that let departmental teams and AI power users across the company build their own solutions, and we take on the agentic systems that no single team owns. It's early days for enterprise agentic AI at Benchling, and we'll be moving fast — iterating on prototypes, learning from internal customers, and changing direction as the field matures.
As the founding engineer for this team, you'll own the technical direction, architecture, and delivery of our internal tooling and automation portfolio. You'll be a player-coach — hands-on most of the time, leading by doing — and partner closely with our AI Product Manager on prioritization and our Data Analytics & Science team peers on the data foundations that agentic systems depend on. This is an individual contributor role on a flat team: you'll lead the engineering team in ideation, planning, and delivery and you'll drive technical hiring, while people management responsibilities sit with the hiring manager.
Check out our engineering blog for examples of past work across Benchling.
Shape technical direction and architecture: Define the foundational architecture for internal tooling and automation at Benchling - integration patterns across our SaaS estate, workflow orchestration, data access, service boundaries, and the observability that makes internal systems supportable. Where a workflow genuinely calls for an agent, own that architecture too: tool integration, state management, and evaluation. Make clear build vs. buy decisions across the stack with documented rationale.
Build and ship the early portfolio yourself: Write production code at least half your time, particularly during the team's first year. Stand up the CI/CD, testing, and deployment infrastructure the team runs on - leveraging existing patterns from Benchling's Build organization wherever possible. Graduate departmental prototypes into hardened, production-grade systems and own production support under a \"you build it, you run it\" model.
Design for enterprise from day one: Build for multi-tenant isolation, secrets management, audit logging, payload encryption, role-based access controls, and human-in-the-loop controls calibrated to risk. Partner with Security Engineering on threat modeling for the systems you build - including the agentic ones, where prompt injection, tool misuse, and data exfiltration are live concerns.
Enable builders across the company: Coach power users and departmental teams on production patterns, develop the criteria that decide which prototypes graduate into enterprise-grade systems, and build the internal-facing developer experience — templates, SDKs, sandboxes — that lets builders outside this team ship safely.
Partner across functions: Work closely with our data analytics peers on the source-of-truth datasets and pipelines that agentic systems depend on. Sit down with department leaders and non-technical stakeholders, turn a vague \"this process is painful\" into a scoped and prioritized engineering problem, and drive it to a shipped system - largely on your own judgment. Work with Benchling's platform and infrastructure teams to leverage existing capabilities rather than build parallel systems.
Elevate engineering standards: Set the bar for code quality, testing and evaluation, documentation, and on-call practices. Drive technical hiring through interview loop design, bar-raising in interviews, and representing the team to senior candidates. Mentor engineers on the team and other AI builders across the company.
7+ years of professional software engineering experience building production systems, with strong systems design and integration fundamentals.
A track record of building internal tools, automation, and systems integrations that colleagues depended on daily - not customer-facing product work alone. You have wired together APIs, SaaS platforms, and internal services, and you owned the result in production.
Demonstrated understanding of how to optimize workloads across deterministic and non-deterministic capabilities, striking the right architectural balance for the needs of the specific solution being implemented.
Production experience with at least two of: Python, TypeScript/Node.js, Go; comfort with working across the stack.
Practical experience applying LLMs where they earn their place in a workflow - and the judgment to recognize where they do not. We care that you shipped something that worked and that people kept using, not which framework you reached for.
Track record of going from zero to one: a platform, function, or product area you built up from scratch and scaled.
Experience operating in regulated or security-sensitive environments. Solid grasp of enterprise security fundamentals — encryption, access controls, audit logging, secrets management.
Comfortable exercising technical leadership independent of positional authority. You set direction, raise the bar in design reviews, and grow other engineers through influence.
Build software with a product-first approach. You ship code quickly and care about the real-world impact of your work.
Enjoy ownership and building key pieces of platforms.
Strong communication skills with non-technical audiences specifically. You can sit with a finance, legal, or sales ops team, understand their workflow well enough to challenge it, and come back with an engineering plan they recognize as their own problem - then explain the tradeoffs in their language.
Interest in learning more about life science (prior knowledge is not required).
NICE TO HAVE
Background in enterprise SaaS, life sciences, or biotech.
Familiarity with LLM orchestration and tool-integration patterns (MCP, agent SDKs from major model providers).
Experience with async orchestration (Temporal, Prefect, Airflow) applied to long-running or agentic workflows.
Familiarity with SOC 2, HIPAA, or GxP compliance as they apply to AI systems.
Experience building internal developer platforms or internal tools at scale.
Direct experience coaching or enabling non-engineers (analysts, ops staff, business power users) to build with AI tooling.
Model research or ML engineering.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-CG1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Head of Professional Services, EMEA is responsible for the growth and excellence of the professional services team in Europe. This individual will oversee an organization responsible for driving successful Benchling deployments, ensuring customer satisfaction, and maximizing the value clients derive from the company’s products. The role combines strategic leadership with hands-on execution to align services with business objectives and client needs.
This role is instrumental in partnering across the entire Customer Experience organization as well as the broader Sales teams to further Benchling’s growth. This role needs to draw on an innovative vision based on best-in-class enterprise software implementation practices, with a focus on results and high standards. This is a demanding yet rewarding role that will allow the right individual to make a significant impact within our growing company and in the life sciences industry.
Delivery Leadership
Own end-to-end delivery quality, timeline, and performance across EMEA Professional Services engagements
Partner globally to set and enforce delivery standards for complex, validated, and regulated environments
Serve as an escalation point for at-risk engagements, partnering with Customer Success and Support to resolve cross-functional customer issues
Team & Org Building
Lead, grow, and retain a distributed team across Europe, with a focus in Zurich and London/Cambridge
Ensure that the team structure and incentive models hit utilization targets but also long-term relationship investments
Build a strong bench through hiring, onboarding, and career pathing for implementation consultants and specialists
Lead and develop managers to excellence
Partner & Ecosystem Management
Manage relationships with systems integrator and delivery partners supporting EMEA capacity, including performance oversight and quality accountability
Determine where partner delivery capacity should be used vs. built in-house, and manage the transition points between the two
Commercial Ownership
Own SOW scoping, staffing forecasts, and financial performance for the EMEA PS book of business
Partner with Sales on deal structuring for new implementations, expansions, and renewals with a services component
Provide accurate capacity and revenue forecasting to leadership
Customer & Executive Engagement
Represent Professional Services in executive business reviews with enterprise pharma and biotech clients
Build trusted relationships with technical and scientific stakeholders at customer organizations
Champion the adoption of AI delivery practices within the PS team and with customers
8+ years in professional services, implementation, or delivery leadership roles within enterprise software; life sciences, pharma, biotech, or scientific software strongly preferred.
Ability to develop fluency with Biotech R&D processes and scientific concepts. Must be able to confidently interface and build trust with VP and C-Level Scientific & Research IT leaders in top Biotech and Pharma companies.
Background developing a team that has proven technical, business or scientific, and consulting skills for delivery success.
Proven experience leading distributed teams across multiple European countries, including navigating differing labor environments and travel/delivery cadences.
Experience leading and developing a strong set of managers that own delivery quality and execution, as a second line leader.
Direct experience managing delivery through third-party systems integrator partners, including holding partners accountable for quality.
Strong commercial acumen: comfort owning SOW economics, margin, and forecasting
Executive presence with technical and scientific buyers; ability to run high-stakes EBRs and escalations.
Fluency in English required; additional European languages (German, French) a strong plus given the DACH and French-speaking customer base.
Genuine enthusiasm for AI-enabled delivery models.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Head of Professional Services, EMEA is responsible for the growth and excellence of the professional services team in Europe. This individual will oversee an organization responsible for driving successful Benchling deployments, ensuring customer satisfaction, and maximizing the value clients derive from the company’s products. The role combines strategic leadership with hands-on execution to align services with business objectives and client needs.
This role is instrumental in partnering across the entire Customer Experience organization as well as the broader Sales teams to further Benchling’s growth. This role needs to draw on an innovative vision based on best-in-class enterprise software implementation practices, with a focus on results and high standards. This is a demanding yet rewarding role that will allow the right individual to make a significant impact within our growing company and in the life sciences industry.
Delivery Leadership
Own end-to-end delivery quality, timeline, and performance across EMEA Professional Services engagements
Partner globally to set and enforce delivery standards for complex, validated, and regulated environments
Serve as an escalation point for at-risk engagements, partnering with Customer Success and Support to resolve cross-functional customer issues
Team & Org Building
Lead, grow, and retain a distributed team across Europe, with a focus in Zurich and London/Cambridge
Ensure that the team structure and incentive models hit utilization targets but also long-term relationship investments
Build a strong bench through hiring, onboarding, and career pathing for implementation consultants and specialists
Lead and develop managers to excellence
Partner & Ecosystem Management
Manage relationships with systems integrator and delivery partners supporting EMEA capacity, including performance oversight and quality accountability
Determine where partner delivery capacity should be used vs. built in-house, and manage the transition points between the two
Commercial Ownership
Own SOW scoping, staffing forecasts, and financial performance for the EMEA PS book of business
Partner with Sales on deal structuring for new implementations, expansions, and renewals with a services component
Provide accurate capacity and revenue forecasting to leadership
Customer & Executive Engagement
Represent Professional Services in executive business reviews with enterprise pharma and biotech clients
Build trusted relationships with technical and scientific stakeholders at customer organizations
Champion the adoption of AI delivery practices within the PS team and with customers
8+ years in professional services, implementation, or delivery leadership roles within enterprise software; life sciences, pharma, biotech, or scientific software strongly preferred.
Ability to develop fluency with Biotech R&D processes and scientific concepts. Must be able to confidently interface and build trust with VP and C-Level Scientific & Research IT leaders in top Biotech and Pharma companies.
Background developing a team that has proven technical, business or scientific, and consulting skills for delivery success.
Proven experience leading distributed teams across multiple European countries, including navigating differing labor environments and travel/delivery cadences.
Experience leading and developing a strong set of managers that own delivery quality and execution, as a second line leader.
Direct experience managing delivery through third-party systems integrator partners, including holding partners accountable for quality.
Strong commercial acumen: comfort owning SOW economics, margin, and forecasting
Executive presence with technical and scientific buyers; ability to run high-stakes EBRs and escalations.
Fluency in English required; additional European languages (German, French) a strong plus given the DACH and French-speaking customer base.
Genuine enthusiasm for AI-enabled delivery models.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Customer Experience organization to drive the adoption of our solutions across our rapidly growing customer base. The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together.
To be successful in this role, you must have the ability to quickly develop a deep understanding of our products, our customers, their science, and their R&D processes. You will leverage this knowledge to deliver timely and quality help to our customers. Your primary responsibilities include being the first line contact for all inbound product questions and troubleshoot issues for our global customer base. You will help empower our customers by solving hundreds of interactions through our multi-channel platform (web form, chat or email), coordinating on customer requests with our internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services, and Sales), updating internal and external knowledge articles, provide occasional customer trainings/marketing events and by participating in and leading internal Support projects to elevate our customer’s experience.
If you are passionate about Life Sciences, looking for an opportunity to join a cutting edge software company who is enabling transformational changes in R&D processes, and willing to roll up your sleeves and do whatever it takes to make our customers and users successful, this is the role for you.
Be the first line contact to answer product questions and resolve issues for all our customers (Enterprise, Premier, Standard), while deeply understanding scientist pain points for our global customer base
Become a Benchling product expert. Leverage this knowledge to assist in users through troubleshooting customer support tickets and creating and updating internal/external knowledge articles.
Collaborate with our internal teams to coordinate on customer issues through resolution
Document continuously changing product knowledge in internal help articles
Occasionally deliver in person or virtual trainings for customers and for marketing events (Benchling Bootcamps, Benchtalk, etc)
Participate in and lead internal Support projects to continuously improve Support processes and elevate our customer’s Support experience
BS or M.Sc. in Biology, Molecular Biology, Biochemistry, Genetics, Bioengineering, Bioinformatics, or similar life science field, required. This role is a great fit for recent graduates.
Experience in a lab or research setting. You empathize with scientists and can quickly understand complicated scientific concepts.
Experience in a customer focused role (job or internship).
Strong communication skills. You are an excellent verbal and written communicator. You can quickly evaluate a customer’s question or concern, apply or source knowledge and provide an impactful solution or response.
Strong organization and time management skills. You have the skills to balance competing requests and can prioritize them effectively.
Empathy and Diplomacy. You always put customers first. You can empathize with our customers and provide solutions to elevate their experience. You can work through challenging client requests, set the correct expectations and provide appropriate corrective actions.
Autonomous and proactive. Outstanding self-starter approach with the ability to be successful in a rapidly changing environment.
We are hiring for multiple levels within our Product Support team. While this role primarily targets candidates ready to provide exceptional Level 1 support, we’re also considering applicants with deeper technical or industry expertise for a more senior role. If you have experience in any of the following areas, please highlight it in your application:
Managing complex, multi-party issues involving customer IT and scientific teams
Communicating credibly about network, firewall, API and security topics
Navigating ambiguity, escalations, and long-running investigations with ownership and accountability
Troubleshooting across multiple layers — product, system, and technical infrastructure
Engaging confidently in customer-facing calls, including with Enterprise IT stakeholders
Bringing relevant industry or technical fluency in areas like Bioprocessing, Bioanalytics, regulated labs, or Antibody Engineering
We encourage you to apply even if you’re unsure where your experience fits — we’re excited to meet strong candidates at different levels.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-JF
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We're looking for an HR Systems functional expert to join our People Operations team. In this role, you'll manage our People technology stack, find opportunities to refine and streamline our People processes, and own reporting for our HR data. You'll partner closely with HR Business Partners, Payroll/Finance, Business Systems Analysts (IT), Security, Recruiting, and leaders across departments to drive positive business outcomes and make our People processes more efficient.
This is a great role for someone who enjoys being the go-to expert on a core business system, likes solving process problems as much as configuring software, and wants visibility across HR, Finance, IT, and Recruiting.
HRIS / Workday Configuration Serve as the primary point of contact for Workday configuration, refining business processes to meet the needs of a growing organization. Partner with a Business Systems Analyst (IT) to identify opportunities and execute process improvements that drive efficiency.
Performance & Talent Management Partner with HR Business Partners and departmental leaders to refine performance management processes in Workday, including performance reviews, talent reviews, and succession planning.
Time & Absence Own Time and Absence business processes and configuration in Workday, partnering with Payroll/Finance to ensure processes are scalable, accurate, and compliant.
Reporting & Analytics Partner with HR Business Partners and departmental leaders to turn People data into insights that help them understand and address People challenges. Make configuration and process changes in Workday as needed to enable new types of reporting.
People Systems Ownership Act as a point of contact for our broader People technology stack, including tools like Culture Amp (surveys), Knoetic (people analytics), and Pave (compensation).
Compliance Work closely with Security and Compliance teams to produce materials or implement process changes required for audits, including SOC2, ISO, GxP, and SOX, as well as broader external and internal HR audit and compliance requests (e.g., EEO reporting, pay equity reviews, HR data requests from Legal or regulators).
Support Field tickets related to People systems, providing excellent customer service and timely resolution for internal and external stakeholders.
3+ years of experience using and configuring Workday, particularly HCM, Talent Optimization, and Time & Absence modules
Strong experience with reporting in Workday and other BI/analytics tools (Tableau, Looker, advanced spreadsheets)
Analytically minded, with a track record of solving problems and improving processes using available tools
Strong cross-functional communication skills — comfortable working with HR Business Partners, departmental leaders, Security, IT, Legal, Recruiting, and Payroll/Finance
Experience identifying project opportunities, designing solutions, and executing projects end-to-end
Preferred
Workday certifications in HCM, Talent Optimization, and/or Time & Absence
Experience with other People software such as Culture Amp, Pave, Knoetic, ADP, or Ashby
Experience supporting audits, particularly SOC2, ISO, GxP, and/or SOX
Interest in growing into broader HR Operations work over time
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science.
Enterprise Applications is one of five functions in Benchling's CIO and CISO group. You will own the business application portfolio and the integrations between every platform Benchling runs on: Salesforce (including CPQ/RevCloud), NetSuite, Workday, Certinia, Gainsight, Zendesk, Atlassian, Slack, Workato, and the rest of the SaaS estate. That includes ownership of the full lifecycle of those platforms, from architecture and selection through configuration, integration, vendor management, and process design. Enterprise Apps sets the target-state portfolio and the integration standards the rest of the company builds against.
We're hiring a leader to take that mandate and make it one of the strongest business technology functions in software.
The foundation is built. The integration practice is live and shipping. A recent identity re-architecture cut Salesforce access tickets by roughly 65% in three months. The business helps rank a prioritized roadmap, and that roadmap is full of work that moves revenue.
Three things are converging that make this the right moment to step in:
Benchling is scaling. You'll own a portfolio spanning Salesforce/CPQ, NetSuite, Workday, Certinia, Gainsight, Zendesk, Atlassian, Slack, Workato, and the rest of the SaaS estate that Benchling runs on.
The revenue and finance architecture is being rebuilt for the next stage of the company. Quote-to-cash, pricing and packaging, and consumption billing are all in motion, alongside the systems controls that public-company financial reporting requires. These are the programs that determine how fast Benchling can sell, bill, and close.
AI is redefining what a business systems team can be. Gartner projects that 40% of enterprise applications will include task-specific AI agents by the end of 2026, up from less than 5% a year earlier. Benchling is already applying AI, wall-to-wall, to repeatable operational work across the company. Enterprise Applications is where that shift should be most visible, both in the platforms we run, how the team runs itself, and how we work with internal stakeholders to re-envision historic processes as systems of work where AI increasingly takes the central role in operating more and more functions.
Most teams like this scale by adding people. This one won't. The opportunity here is to design a function whose output grows faster than its headcount, where automation and AI absorb the operational load, and where the business solves more of its own problems by design. That's a rare thing to build, and Benchling is committed to funding it.
Own the portfolio and the architecture. Set the target-state SaaS portfolio, the integration standards, and the data-flow patterns for the company. Govern platform selection, rationalization, and lifecycle decisions. Decide what we buy, build, consolidate, and retire, and back each call with cost and risk data.
Land the programs that move revenue. You'll take the reins on a set of high-visibility programs across quote-to-cash, pricing and packaging, and consumption billing. Assess them quickly, shape them to the outcome the business needs, and give clear, early guidance on what will land and when.
Multiply team output through automation. Take the delivery work this team does today, including configuration, change management, testing, release, access review, and ticket triage, and systematically remove the manual parts. Set targets, instrument the work, and report the results. Success is measured in throughput and quality per person.
Put AI to work where it earns its place. Build practical AI into how the team works and into the platforms we run, in partnership with our AI and Data Engineering (AIDE) team. Be clear-eyed about where a model genuinely helps and where it doesn't. We care more about what you shipped and what it saved than which tools you used.
Expand self-service across the company. Push requests upstream to the teams that own the process. Build the documentation, guardrails, request patterns, and in-product help that let Finance, GTM, People, Legal, and CX teams solve their own problems safely, then measure the deflection.
Build audit-ready systems ahead of the requirement. Design and operate IT general controls across the platforms that carry financial data, covering access provisioning and reviews, segregation of duties, change management, and evidence capture. Controls should be a byproduct of how the team already works, not an annual scramble. You'll partner with Finance, Internal Audit, and Trust and Compliance on control design and external audit readiness.
Grow the team and the bench. You'll inherit a strong core: a manager running the run-the-business function, an integration architect, Salesforce delivery capacity, and a flexible contractor bench. Get the full-time and contractor mix right, develop the people already here, and hire deliberately against capability gaps.
Partner across the company. Work directly with Finance, RevOps, Sales, CX, People, and Legal leaders on the roadmap and on the process changes behind each system change. Prioritize openly, and explain the reasoning when the answer is no.
This role reports to the CIO/CISO as part of the Engineering organization, and is a peer to the leaders of Technology Operations and Support, Security Engineering, Security Operations, and Trust and Compliance.
You've built and led business applications functions before, and you're looking for a bigger canvas. Specifically:
10+ years in enterprise or business applications.
5+ years leading teams in a fast-paced startup environment. You've managed managers and owned a budget.
You've owned a multi-platform SaaS portfolio at scale, spanning at least CRM, ERP, and HRIS, plus the integration layer between them.
Deep Salesforce experience, including quote-to-cash and CPQ/RevCloud in a company with real pricing and packaging complexity.
Hands-on familiarity with an integration platform such as Workato, MuleSoft, Boomi, or Tray, and a point of view on how to run an integration practice rather than a queue of one-off connections.
A track record of measurable automation outcomes. You can name the metric, the baseline, and where it stands now.
Practical experience applying AI to enterprise application work, with the judgment to tell a real value-add capability from a demo.
You've built internal self-service that reduced request volume, and you can explain how you got the business to adopt it.
You've scaled systems controls through a company's move to public-company financial reporting. That means designing and operating SOX IT general controls across core financial systems, running access reviews and change management to an auditable standard, automating evidence collection, and working directly with internal and external auditors.
You've taken over programs mid-flight and stabilized them, including telling a senior sponsor that a committed date needs to move.
Strong vendor management: contract negotiation, renewal strategy, and portfolio rationalization with documented savings.
Clear written communication with non-technical audiences. You can explain a systems tradeoff to a savvy CFO and a process tradeoff to a sales team in the same week.
Curiosity about life science. Prior industry knowledge isn't required.
NetSuite, Certinia, or Workday ownership.
Experience with Snowflake, Salesforce Data Cloud, or an analytics platform as part of the application data layer.
Experience managing a distributed contractor or partner bench alongside full-time staff.
Research consistently shows that strong candidates, especially from underrepresented groups, skip roles when they don't match every line. If most of this describes you, we'd like to hear from you.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-CG1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We're hiring a Product Manager to own prioritization and roadmap for Benchling’s core infrastructure teams. You'll turn engineering constraints, customer pain, and business priorities into a clear, defensible roadmap and you'll make the prioritization calls, with the support of the team, to stay focused on the highest-impact work. Success comes from helping the business understand infrastructure constraints and opportunities, and on the other side helping the infrastructure teams stay connected to business to better anticipate future needs and make strategic long-term investments.
You are not expected to be a systems architect or write technical designs but you're expected to understand infrastructure well enough that you can work with engineering to make crisp trade-off calls under incomplete information.
Own the infra direction. Convert recurring engineering pain, customer requests, and business priorities into a prioritized, outcome-focused roadmap and product direction with clear rationale for what's in and what's out.
Customer discovery. Find the latent infrastructure needs inside Benchling's engineering teams and talk to external customers about scale, performance, and technical direction.
Make and hold prioritization calls. When priorities conflict, you can explain the tradeoff to both engineering and executive stakeholders.
Build the business case. Translate infrastructure investment into terms the rest of the organization can act on.
Define requirements, not designs. Define the problems to solve and provide as much context as you can without dictating the technical solution so that engineering can build against it.
Coordinate across orgs. Represent infra priorities to dependent teams and represent dependent-team needs back into the infra roadmap. Program management is required and is a shared responsibility with your engineering manager counterpart.
Report on outcomes. Define the handful of metrics that matter for this area (reliability, cost, adoption, developer time saved, just to name a few) and hold the roadmap accountable to them.
Partner on cloud economics - Partner with Engineering, Finance, Security, and Procurement on cloud economics and strategic infrastructure investments, including spend forecasting, cost optimization, commitments, credits and incentive programs, vendor roadmaps, and evaluating new capabilities.
6+ years of product management experience, with direct exposure to infrastructure, platform, or developer-facing systems.
A track record of making real prioritization calls under pressure, not just facilitating consensus. You can describe a time you said no to a senior stakeholder.
Comfort translating technical constraints into business narrative, and business priorities into technical requirements, in both directions.
Strong communication skills.
Enough technical fluency to be credible in a room with engineers, without needing to be the most technical person.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-EN1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
AI is only as good as the data underneath it. Schemas is the configuration layer where customers model their scientific data and processes. It's the customer-defined data model that makes Benchling different from a point solution, and the contract every other system (internal apps, integrations, AI agents) relies on when reading or writing to Benchling. Get it right, and AI inherits a solid foundation; get it wrong, every layer above inherits the problem.
As Schemas PM, you own the primitives (schema types, computed fields, fieldsets, constraints, static properties, data versioning) that every other team at Benchling builds on top of. This is one of the highest-leverage, most technically interesting roles on the platform team, and one we're investing in now as AI features across Benchling increasingly depend on the quality of the underlying data model.
Set product direction for Schemas and ship toward it incrementally, balancing fast prototyping with the platform stability admins and developers depend on.
Relentlessly track how customers use Schemas — where it delights, where it fails — and build sharp personas and job-to-be-done context for each user type (admins, scientists, computational teams, internal and external developers).
Bring customer \"why,\" not just feature requests, back to Engineering and Design; partner with them closely to ship new capabilities.
Champion structured, well-modeled data as the foundation for AI value across Benchling, anticipating what schema consumers will need next.
Partner with Customer Experience, Field, Sales, and Marketing to get customer signal into the roadmap early.
Partner closely with other Platform and Apps PMs — schemas underpin nearly every other platform surface, so alignment on sequencing and shared abstractions matters as much as your own roadmap.
Energized by platform work and systems thinking; comfortable building the right abstraction ahead of need.
Has designed, owned, or significantly evolved a data-modeling, schema, or configuration system used by external developers or technical admins — not just consumed one as a feature.
Becomes the go-to person for customers, field, and engineers — not a router to engineering.
Deep, demonstrated discovery practice: has built personas and JTBD frameworks from scratch, not just used ones handed to them.
Track record balancing long-term vision with incremental shipping.
Strong communicator across technical and executive audiences; B2B SaaS or developer-platform background preferred.
Genuine curiosity about the science behind the data. You don't need a science background, but you should want one by the end of your first quarter here.
Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site Monday, Tuesday, and Thursday.
#LI-EK1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Support Team Leader will lead our customer support presence in close collaboration with our Global Support Leadership Team and our CX Leadership Team. This role combines growing a high-performing regional support team, owning incident management leadership, and helping scale a modern, efficient Support organization through Enterprise-grade practices and thoughtful AI adoption.
We’re looking for a leader who approaches Support from the lens of holistic customer lifecycle ownership and is excited to recruit, coach, and grow a team. The right person will be a steady, credible presence with customers and internal partners and will be someone who can help the team flourish, by building out their professional, product & technical skills, and working with key business partners to achieve company goals.
This leader will also be a key incident leader, comfortable stepping in as the owner during a live, customer-impacting incident, driving cross-functional coordination, and being accountable for the customer communications that follow. We need leaders who are excited by innovation, and who can help us build and scale our global support strategy; adopting AI across day-to-day workflows and designing processes that enhance the customer and team experience. We're looking for someone who sees people leadership, incident readiness, and operational efficiency as one connected job.
Manage the daily support operations, including strategic resourcing and staffing, and serve as a first-line contact for regional escalations, while deeply understanding scientist pain points.
Build team culture and identity: run regular team meetings, celebrate wins and milestones, invest in career growth conversations, and develop a team where people feel supported and excited to grow.
Partner with the Incident Center of Excellence (CoE) to mature the incident process (post-incident reviews, closing CoE action items, formalizing communication playbooks and severity-based response criteria), and help build and run a sustainable off-hours coverage model – recruiting, training, and personally rotating in as an escalation responder.
Analyze incident and support metrics (volume, severity trends, time-to-resolution, comms timeliness) to inform staffing and process decisions, and report trends to CX leadership.
Drive consistent, effective adoption of AI tools across support workflows, piloting opportunities to reduce ticket-handling time, surface account context automatically, and free up Product Support Analyst time for higher-value work.
Collaborate with Build, Product, Technical Account Managers, Customer Success, and Professional Services to coordinate on customer issues and incidents, and ensure the team keeps help content and product knowledge current.
Represent support at customer-facing events as needed (customer visits, bootcamps, Benchtalk, conferences).
Experienced leader with a track record of building and developing a team, with 2+ years management experience and 5+ years SaaS support or professional services – or demonstrated leadership, with experience assigning ticket work and managing queues and resources.
Working knowledge of support and incident tooling and industry best practices for world class customer service in technical support/services environment (e.g. Salesforce, Zendesk, JIRA, PagerDuty, or equivalent incident and support systems).
Coaches with empathy and exercises judgment prioritizing issues by urgency, severity, and customer health context.
Skilled in, or has strong aptitude for, customer-facing crisis communication:knowing what to say, when, and to whom during a live incident, and how to translate technical root cause into clear customer-facing narratives (RCAs/ISNs).
Experience with Enterprise-grade support: managing high-stakes accounts holistically, building trust with sophisticated customers, and thinking beyond individual ticket resolution.
Genuine enthusiasm for using AI in support, ideally with hands-on experience piloting or driving adoption.
Bachelor's degree in a life sciences related field is recommended (biology, microbiology, genetics, biotechnology, neurology, etc.) - direct research or lab experience is a big plus.
Strong communicator and customer advocate – empathetic, resourceful, and detail-oriented, with excellent written and verbal skills across departments, remote teams, and external stakeholders. Comfortable working independently, adapting quickly to new demands, and solving complex problems with a strong sense of urgency and bias toward action.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
This is a 5 month contract at 15-25 hours per week. Hybrid in-office role preferred at our San Francisco HQ.
We're looking for a content marketer for a focused 5-month engagement to produce technical, persona- and modality-specific content that fuels our demand generation programs. Sitting on the Content Marketing team but working hand-in-hand with Demand Gen, you'll create and refresh the assets that move pipeline: product briefs, case studies, white papers, gated best-practice guides, and product-focused blog posts. You'll partner with GTM stakeholders on customer stories, write select pieces from scratch, and use AI tooling (AirOps) to draft and refine at scale. This is a hands-on writing role for someone who can adapt tone and structure across formats, translate complex science for a technical audience, and juggle multiple concurrent projects as a true extension of the team
Create/Update Product Briefs, Case Studies, and White Papers to support Go-To-Market & Demand Generation Programs
Write persona- and modality-specific content across Development, Automation, In Vivo, PD, Biologics, and Chemistry product lines
Support customer story development in partnership with Sales/Field stakeholders
Write select pieces from scratch, particularly product-focused blog posts and articles
Work within AirOps to generate, edit, and refine AI-assisted drafts at scale
Write and edit gated best-practice guides for a technical audience
Refresh and update existing web content for SEO/AEO performance
4+ years in content marketing or writing role, ideally at a B2B SaaS company
Strong writing and editing skills; comfortable adapting tone and structure across formats (guides, blogs, recaps, campaign content)
Experience working with or willingness to learn AI content tools (AirOps or similar)
Familiarity with CMS Contentful, SEMrush, GA4, or other marketing/SEO metrics tools
Nice-to-have: AEO (answer engine optimization) exposure
Nice-to-have: life sciences or biotech background
Comfortable working as an embedded contractor, partnering closely with cross-functional stakeholders and managing multiple concurrent projects
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling believes in putting our customers at the center of everything we do. We strive to provide an exceptional experience for our customers and our users from the first touchpoint, through our implementations, and once they are live.
We take pride in how we support the industry and Customer Success is an essential part of this equation. To keep up with our rapidly expanding growth, we are building a team of Customer Success Managers with experience in Life Sciences, who can help advise customers, develop our processes, and drive execution.
Our Customer Success Management (CSM) team works alongside our Professional Services, Product, and Sales teams to help customers enhance the value of their Benchling investments. Customer Success Managers deeply understand the customer's science, business goals, and Benchling deployment. They ensure customers achieve maximum value by promoting best practices, maximizing adoption – including Benchling AI adoption - and aligning customer deployments with their strategic objectives.
Turn Data into Customer Wins
Dive deep into customer usage data to uncover patterns, opportunities, and risks.
Create and execute product telemetry programs that keep customers one step ahead, boosting adoption, value realization, and achieving business objectives.
Build Deep Expertise in Benchling & Science:
Become the go-to advisor on the Benchling platform — know its features, AI capabilities, value drivers, and best practices.
Get to know our customers’ science, industry trends, and big goals
Use this expertise to guide customers toward key outcomes and maximize their success.
Partner for Impact
Collaborate with Sales, Product, and Professional Services to craft winning customer strategies, tackle challenges, and champion customer success.
Drive projects like customer journey mapping and voice-of-customer feedback to make every interaction unforgettable.
Own and deliver Executive Business Reviews (EBRs) that showcase value realization, deployment health, customer maturity, and alignment to Benchling's product roadmap.
Create Engagement That Sticks
Design, test, and launch adoption campaigns that boost customer adoption, value, and retention.
Drive deployment health checks, adoption plans, exciting new feature campaigns, digital maturity programs, and more.
Own Your Expertise
Over time, carve out your niche in specific Benchling product modules, research verticals (e.g., biologics, process development, etc.), or industry areas.
Deliver insights that help customers achieve their biggest wins.
BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, OR 2+ years work experience with Life Sciences or Healthcare companies, ideally in a lab or research setting
4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders
Strong analytical skills with experience leveraging data insights to drive decision-making, diagnose customer deployment health, and develop targeted adoption strategies.
Strong project management skills and the ability to influence without authority, hands on implementation experience preferred.
Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences
Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
Ability to travel 20-30% based on customer needs
Nice to Have:
Experience working with or supporting the Benchling platform
Understanding of Life Sciences R&D, process development, or manufacturing processes, and scientific concepts.
Demonstrated ability to immediately interface and build trust with practitioners, as well as Director & VP-level Business and IT leaders, in Biotech and Pharma companies
Proficiency with CS tool stacks such as Gainsight, Salesforce, and analytics/BI tools (e.g., Sigma); comfort leveraging AI tools like Claude for productivity and customer insights.
GxP experience or familiarity with validation activities at a life sciences or biotech company and/or vertical SaaS software company
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is building a world-class Customer Experience organization to drive the adoption of our platform across our rapidly growing customer base. The Technical Account Manager (TAM) plays a key role within the Optimization Services organization through directly supporting our customers as they leverage Benchling to transform how their research teams work together, post-go-live.
This role is based in Boston and will serve as the primary TAM supporting Benchling’s customer base, with an emphasis on enterprise life science accounts. The successful candidate will bring existing Benchling product expertise and the ability to quickly take ownership of an established book of business, including accounts with complex, multi-workstream Success Packages.
The TAM works closely with Customer Success, Professional Services, and Support, in order to deliver a high quality, proactive Benchling experience for our customers. This role requires strong scientific acumen, project management skills, the ability to build trust with stakeholders ranging from bench scientists to heads of R&D and IT leadership.
You will collaborate closely with internal and external teams to influence best practices and direction of the customers’ post-go-live experience. You will be responsible for liaising with key customer stakeholders to optimize their Benchling experience and be the point person for escalation management. You will be responsible for delivering on the commitments of Optimization Services within the Benchling Success Packages and delivery of commitments will include maintaining the client relationship and Benchling instance via regularly scheduled meetings and check-ins. You will also be responsible for advising, proactively selecting, and executing on Optimization Services Accelerators, fixed scope, short-duration, “sprint-based” projects that enhance specific aspects of the customer Benchling tenant and configuration.
Develop and maintain deep relationships with our customers, including scientists, heads of research, IT managers, and other stakeholders.
Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight
Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling’s instance to ensure success, engagement, and influence expansion outcomes.
Proactively identify, communicate, and mitigate potential risks and issues that could impact customer success (budget, scope, product gaps, adoption)
Lead and execute projects and assignments as needed, including configuration and maintenance of customer Benchling tenant, dedicated follow up tasks, process documentation, new product area enablement, and delivery of project accelerators
Proactively maintain and grow product knowledge, services delivery knowledge, and offerings to best support our customers.
Develop and manage project plans for customer engagements, including defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators.
QUALIFICATIONS
2+ Years active Benchling experience required – candidates must demonstrate hands-on familiarity with Benchling and the ability to independently lead customer-facing Benchling engagements.
For internal candidates 1+ years at Benchling preferred with a minimum of 9 months of sustained client-facing services experience and proven ability to lead customer-facing or Professional Services workstreams with little to no assistance.
BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field, required.
Experience in a lab or research setting; ability to empathize with scientists and can quickly understand complicated scientific concepts.
Skilled in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia, etc.
Strong written and verbal communication skills; you are an excellent presenter and can quickly connect with a range of industry stakeholders, including scientists, project leads, and executives leadership.
Autonomous and proactive; outstanding self-starter approach with the ability to be successful in a high-growth environment.
Curious, creative, and tenacious; you are an advocate for customers and roll up your sleeves to help get a problem solved or a customer on-boarded.
BONUS IF YOU HAVE
Technical experience with SQL, API integration, Python, etc.
Familiarity with GxP or validated environment requirements
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We’re looking for a Technology Operations Engineer to join our Technology Operations team and serve as the primary resource for our Boston office. In this role, you’ll be the go-to problem solver for technology needs across the company; supporting everything from Helpdesk requests and device management to SaaS administration and onboarding; while owning the on-site experience and IT asset management for Boston.
You’ll work hands-on with modern cloud and collaboration platforms like Okta, Google Workspace, Jira, Slack, and Zoom, while also partnering with teams in Workplace, Security, and Engineering to improve how we deliver TechOps services. As the local escalation path for Boston, you’ll have real ownership over how technology shows up for employees in that office, and you’ll partner closely with teammates in San Francisco and Zurich to support a globally distributed workforce.
This is a great opportunity for someone who’s passionate about technology, loves helping others succeed, and wants to grow their career in a fast-paced, SaaS-driven environment. If you take pride in solving problems, improving systems, and finding ways to make work better for everyone - you’ll fit right in here.
Serve as the primary on-site technology resource and local escalation path for our Boston office, partnering with TechOps teammates in San Francisco and Zurich
Provide Tier 1 Helpdesk support including software, hardware, application access, AV, and networking in our Boston Office as well as our remote, SF, and Zurich offices
Own the ITAM function for the Boston office, including inventory, procurement, stock levels, asset lifecycle and refresh, and device retirement and disposal
Monitor and maintain our Helpdesk service level agreements (SLAs) including first response and full resolution
Administer a variety of SaaS applications including but not limited to Okta, Google Workspace, Slack, Jira, Zoom, Office365
Provide occasional coverage during EMEA business hours to support our Zurich office when local coverage is unavailable
Own the local onboarding experience for Boston, including preparing and deploying systems and leading new hire orientation
Assist with, and own, TechOps projects within TechOperations and Security Engineering including identity and access management, client platform, and AV
Work closely with Workplace, Information Security, and other cross-functional teams on relevant initiatives and daily operations
Develop and maintain Technology Operations documentation
3+ years experience troubleshooting hardware, software, and systems in a corporate environment supporting Mac OS and Windows
3+ years experience working in a heavily SaaS-based environment
Experience owning or meaningfully contributing to IT asset management, including inventory, procurement, and device lifecycle
Comfortable operating as the sole or primary on-site technology resource for a location, with the judgment to know when to escalate
Willingness to occasionally flex working hours to provide backup coverage for EMEA-based colleagues
Excellent communication skills and customer service attitude
Experience with IAM platforms, specifically Okta or similar
Experience with ITSM, specifically Jira Service Management or any Helpdesk ticketing system
Experience with endpoint management tools such as Jamf, Fleet, Intune, AWS Workspace, and WorkspaceONE
Experience with video conferencing and AV systems
Experience with network troubleshooting
You are motivated by helping others succeed. When things break - and they will - you are eager and able to help fix things. You like thinking of ways to improve efficiency or bring delight to the people you work with
You know that the internet is a scary place, understand security concepts, and can put them into action to protect us and our users
You are a technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better. Requirements can vary depending on leveling and scope
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
The Process Development team builds the platform that enables biotech and pharmaceutical companies to design, execute, and manage complex scientific manufacturing processes at scale. Our workflow engine is the foundational layer — a system that lets scientists and operators model their processes as structured workflows and then execute them reliably, whether one person is doing everything or an entire team is coordinating across steps.
As a Software Engineer on this team, you'll work full-stack across Workflows, Recipes, and Assays — the core products that Benchling customers depend on to run their operations. You'll build features that show up directly in how scientists manage manufacturing workflows, integrate our products with the wider Benchling ecosystem to help customers automate their work, and shape how AI tooling gets integrated into our products.
The Process Execution (PE) team builds where life sciences move from the physical lab into digital records. We own the workflow engine and multiple products built on top of it (Workflows, Recipes, Assays, Requests, and Worklists). Our goal is to empower biotechs (from startups to multi-nationals) to speedup development and manufacturing of life-saving treatments (the D in R&D). Our foundation is our orchestration platform that allows complex physical processes to be mapped to their digital twins. On top of the platform, the team builds opinionated products to help customers optimize their physical process execution. These are mission critical workflows that our customers (and their customers!) rely on every day, often in regulated manufacturing environments where correctness is non-negotiable.
Aligning with Benchling’s mission of creating the AI scientist, the PE team is pioneering how AI agents can be given tools and skills to optimize both how our customers execute their work and how they analyze and improve their procedures. As a member of the team you’ll have a front-row seat in pushing AI into the physical layers of life sciences development.
The team currently consists of six engineers working across multiple parts of the products with strong latitude to shape core decisions from UI design to UX flows to system architecture and implementation. The work is high-stakes and high-impact: the systems you build are used daily by scientists and operators running mission-critical scientific work, and correctness and attention to detail matter enormously.
Build and maintain core features across the workflow engine, recipes, and assays — full-stack across backend services and frontend product surfaces
Contribute to the data modeling that underpins workflow graph structures, task execution tracking, and work management
Build products on top of the workflow orchestration engine for industry standard processes
Collaborate cross-functionally with the AI Agents team to expose both the workflow engine and products built on top to enable AI-assisted scientific work
Write well-documented, well-tested code and participate actively in code review
Engage with on-call rotation (approximately 1.5 weeks per person per quarter) to support a customer-facing product used continuously by life science teams
Partner with product management and design to translate complex scientific workflow needs into intuitive, reliable software
Embrace AI-assisted development practices — this team expects engineers to work alongside and in parallel with agents as a core part of the development workflow
3+ years of professional software engineering experience building and maintaining production systems
Full-stack experience — comfort working across backend (Python or similar) and frontend (React or equivalent)
Strong product sense with the ability to iterate based on user feedback and evolving requirements
Collaborative mindset — able to work closely with engineers, PMs, and cross-functional partners across a complex codebase
Willingness to engage with AI-assisted development tools (Cloud agents, Cursor, Claude Code, or equivalent) as a primary mode of working
Interest in learning about life sciences — prior biotech knowledge not required, but genuine curiosity is.
Willing to work onsite in our San Francisco office three days a week (Monday, Tuesday, Thursday)
Experience with workflow engines, orchestration systems, or similar data-flow platforms
Familiarity with regulated software environments (GxP, FDA 21 CFR Part 11, or similar)
Background in React, Python and PostgreSQL
Experience working in enterprise B2B SaaS serving large, complex organizations
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is launching a new AI offering called “Decision Support”. You'll be the first hire dedicated to bringing it to market. You’ll have direct ownership of outbound sales pitch and demo,and will influence the GTM motion end to end. You’ll focus on decision support initially, and the role may expand into other AI GTM areas.
What success looks like in the first 6 months
Running outbound and demos independently.
A AI GTM playbook (workshop format, pilot structure, or similar) that's being run across many customers.
Run outbound to customer directors and VPs for new AI offerings.
Deliver initial product demos to prospects and lead workshops.
Iterate on messaging and build sales collateral (decks, one-pagers, talk tracks) as we learn what lands.
Act as the internal early adopter for new AI GTM motions, testing, refining, and rolling them out to the broader field team.
2+ years in a customer-facing role: sales, solutions consulting, or similar.
Comfort presenting to executives and running a room.
Bias toward action in ambiguity; this SKU and this role are both being built in real time.
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are seeking a motivated and results-driven Strategic Account Executive to join our team. In this role, you will be responsible for driving new business within your territory, focusing on building and maintaining strong relationships with key stakeholders across various personas within an account. You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation and accurate sales forecasting.
Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base. Utilize various strategies and tools to generate leads and move them through the sales cycle.
Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal),, leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.
Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDICC, Command of the Message, etc. Maintain account integrity and opportunity data within company systems; Salesforce.
You are drawn to our mission and you want to help Benchling win new business. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in biotech faster.
Proven experience as an Account Executive, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & Line of business.
Demonstrated ability to drive pipeline generation and manage complex sales cycles.
Strong sales forecasting skills with a track record of meeting or exceeding targets.
Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.
Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.
Dynamic communication, negotiation, and interpersonal skills.
Self-motivated, with a strong drive to achieve and exceed goals.
Ability to work independently as well as collaboratively in a team environment.
Familiarity with MEDDICC sales methodology is a plus but not required.
Knowledge of the life sciences industry, including: R&D, and/or IT functions is preferred but not required.
Bachelor’s degree - life sciences major is preferred but not required.
#LI-Remote
#BI-Remote
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
Benchling is looking for a GTM Strategy & Operations lead to drive high-impact global initiatives, while providing in-region operational and analytical leadership and support for EMEA. Reporting to the Head of RevOps and partnering directly with sales leadership, you'll own the operating cadence that keeps the business running — from annual planning and capacity modeling to forecasting, pipeline health, and quarterly business reviews. You'll also shape how AI gets applied across the GTM org, identifying high-impact use cases and driving adoption. This is a highly cross-functional role: you'll work closely with Marketing, Strategic Finance, Sales Enablement, Deal Desk, and Business Intelligence to turn data into decisions. We're looking for someone who thrives on ambiguity, is comfortable owning a full operating rhythm end to end, and wants to have a direct hand in how Benchling scales its go-to-market motion
Report directly to the Head of RevOps and partner closely with sales leadership on planning, prioritization, and execution
Lead Sales Operations for the EMEA region, from owning annual planning to running the day-to-day operating cadence
Build sales capacity, coverage, and quota models that align hiring plans with revenue targets
Size and segment the addressable market to inform territory design, whitespace analysis, and account prioritization; design and maintain territory planning
Drive the sales forecasting methodology, delivering a defensible quarterly view and improving accuracy over time
Own weekly pipeline reviews, forecast calls, and quarterly business reviews using data-driven insights to flag risks early and drive proactive decisions
Help drive the analytical rhythm of the business by owning performance reporting and analyzing data to generate meaningful insights and recommendations
Proactively drive operational efficiency and team productivity by continuously improving processes, tools, and reporting
Shape the GTM AI roadmap, from defining high-impact use cases, building or buying the right solutions, and ensuring successful adoption of new capabilities
Partner with cross-functional teams, including Marketing, Strategic Finance, Sales Enablement, Deal Desk, Technology & Systems, Business Intelligence, etc.
Drive various high priority cross-functional initiatives from ideation and planning, through execution
8+ years in Sales Strategy & Operations, Revenue Operations, or related analytical/GTM roles,
A builder mentality, with a track record of repeatable and scalable systems and processes.
A self-starter who thrives in ambiguity and brings structured thinking to solve problems and drive results.
Advanced analytical skills with the judgment to turn data into a clear recommendation
Experience partnering cross-functionally with teams like Finance, Marketing, Enablement, and Product to drive shared initiatives
Excited by applying AI/automation to GTM workflows, with a bias toward pragmatic, high-impact use cases over novelty
Excellent written and verbal communicator who can flex between detailed analysis and executive-level narrative
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
As an SMB Account Executive, you'll be responsible for driving new business within your territory — engaging small biotech and life sciences companies at the speed their science demands. You'll own the full sales cycle, from identifying and prospecting new accounts to closing deals. This is an ideal role for an early-career seller who's hungry to develop their craft, build pipeline from the ground up, and grow into a world-class enterprise seller.
Pipeline Generation: Own your pipeline from day one. Proactively identify and engage new business opportunities across your territory, connecting with multiple personas — from bench scientists to business stakeholders — using outbound outreach, events, and creative prospecting strategies.
Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10% of goal), using data to inform your decision-making and drive consistent, predictable outcomes.
Solution Selling: Learn and apply Benchling's value framework to tailor presentations and proposals to each prospect's unique scientific and business needs.
Full-Cycle Selling: Run discovery, build a compelling business case, engage multiple stakeholders, navigate the buying process, and close new business agreements.
Account Management: Work across scientific, technical, and business personas within each account to align Benchling's solutions with their R&D goals.
Collaboration: Partner with Marketing, Product, and Customer Success to ensure a seamless prospect experience and drive long-term customer satisfaction.
Continuous Learning: Stay curious about industry trends, the competitive landscape, and the science our customers are doing. We'll invest in your development — you bring the drive.
Process Excellence: Apply structured sales methodology (MEDDICC, Command of the Message, 3 Why's, Champion Building) to manage your pipeline with rigor. Keep Salesforce accurate and up to date.
You are drawn to our mission and you want to help Benchling win new business. You're coachable, competitive, and ready to build real sales skills in a market that matters. You take ownership, stay curious, and show up as a teammate.
1–3 years of experience as a Sales Development Representative, or 1–2 years of full-cycle sales experience — ideally in a SaaS or technology environment
Life science background required — either a bachelor's degree in a life science discipline (e.g., molecular biology, biotechnology, biomedical engineering, biochemistry) or direct experience selling into pharma, biotech, or life science organizations
Experience running product demos is a plus
Demonstrated ability to prospect, build pipeline, and manage a sales cycle from open to close
Ability to build a business case and influence purchasing decisions across scientific and business personas
Strong communication, interpersonal, and organizational skills
Self-motivated with a competitive drive to meet and exceed targets
Comfortable working independently and as part of a collaborative team
Familiarity with MEDDICC or similar sales methodology is a plus
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
We are seeking a motivated and results-driven Strategic Account Executive to join our team. In this role, you will be responsible for driving new business within your territory, focusing on building and maintaining strong relationships with key stakeholders across various personas within an account. You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation and accurate sales forecasting.
Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base. Utilize various strategies and tools to generate leads and move them through the sales cycle.
Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal),, leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.
Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDICC, Command of the Message, etc. Maintain account integrity and opportunity data within company systems; Salesforce.
You are drawn to our mission and you want to help Benchling win new business. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in biotech faster.
Proven experience as an Account Executive, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & Line of business.
Demonstrated ability to drive pipeline generation and manage complex sales cycles.
Strong sales forecasting skills with a track record of meeting or exceeding targets.
Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.
Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.
Dynamic communication, negotiation, and interpersonal skills.
Self-motivated, with a strong drive to achieve and exceed goals.
Ability to work independently as well as collaboratively in a team environment.
Familiarity with MEDDICC sales methodology is a plus but not required.
Knowledge of the life sciences industry, including: R&D, and/or IT functions is preferred but not required.
Bachelor’s degree - life sciences major is preferred but not required.
#LI-Remote
#BI-Remote
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.