{"jobs":[{"id":"54128c4d-2a97-42de-8828-71ae8d190fa8","title":"Licensed Loan Officer, NEO Home Loans - Utah","department":"NEO Home Loans","team":"US NEO Home Loans, Distributed Retail","employmentType":"FullTime","location":"Salt Lake City, Utah","secondaryLocations":[],"publishedAt":"2026-03-10T05:03:01.260+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"Utah","addressCountry":"United States","addressLocality":"Salt Lake City"}},"jobUrl":"https://jobs.ashbyhq.com/better-mortgage/54128c4d-2a97-42de-8828-71ae8d190fa8","applyUrl":"https://jobs.ashbyhq.com/better-mortgage/54128c4d-2a97-42de-8828-71ae8d190fa8/application","descriptionHtml":"

Why Better. Why Now.

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

 

Why Better. Why Now.

 

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

 

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up. We’re applying technology and automation across the mortgage lifecycle to make it faster, cheaper, and more transparent.

 

The category hasn’t caught up yet. That’s the opportunity.

 

The Opportunity

 

At NEO Home Loans, powered by Better, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.

How You'll Make an Impact

What You'll Bring

By the numbers:

We've funded over $110 billion in loans (more than any other fintech in the US!)

Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

Better's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender:

We're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

","descriptionPlain":"WHY BETTER. WHY NOW. \n\nBetter is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.\n\n\n\nWith over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.\n\n\n\nThe category hasn’t caught up yet. That’s the opportunity.\n\n \n\n\nWHY BETTER. WHY NOW.\n\n \n\nBetter is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.\n\n \n\nWith over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up. We’re applying technology and automation across the mortgage lifecycle to make it faster, cheaper, and more transparent.\n\n \n\nThe category hasn’t caught up yet. That’s the opportunity.\n\n \n\n\nTHE OPPORTUNITY\n\n \n\nAt NEO Home Loans, powered by Better, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.\n\n\n\n\nHOW YOU'LL MAKE AN IMPACT\n\n\n\n - Acting as a mortgage originator (Loan Officer) for your own pipeline of loans\n\n - Maximizing lock and fund conversions for leads provided to you\n\n - Guiding pre-approved borrowers through their home buying process or helping customers save money or leverage home equity to consolidate.\n\n - Building relationships with your buyer’s realtors and keeping them informed throughout the transaction\n\n - Providing an exceptional experience for borrowers and realtors\n\n - Meeting and, ideally, beating set sales targets each month\n\n - We don’t have a monopoly on great ideas and welcome yours. We encourage you to collaborate with our OPS, IT, Product and Marketing teams to make our process and customer experience Better\n \n \n\n\nWHAT YOU'LL BRING\n\n\n\n - Active NMLS License\n\n - At least 2 years of experience in mortgage lending\n\n - Hungry mentality and desire to work in a competitive sales environment with our dynamic lead engine. Our mortgage originators on average receive double the customer opportunities.\n\n - High degree of integrity and work ethic\n\n - Ability to think critically and problem solve complex scenarios\n\n - Excellent communication and interpersonal skills.\n\n - Detail-oriented with a focus on accuracy\n \n \n\nBy the numbers:\n\n\n\nWe've funded over $110 billion in loans (more than any other fintech in the US!)\n\nRaised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry\n\nBetter's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender:\n\n - Banking Tech Award USA (2026): Best LendTech Solution\n\n - Fintech Breakthrough Award (2026): Digital Mortgage Company of the Year\n\n - NerdWallet Best of Award (2026): Best for Home Equity Loans\n\n - Fintech Breakthrough Award 2025: Best Lending Innovation\n\n - Yahoo! Finance (2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval\n\n - Yahoo! Finance (2025): Best Online Mortgage Lender\n\n - Money Magazine (2025): Best for fast closing\n\n - Forbes (2023): Best Online Mortgage Lender\n\n\n\nWe're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.\n\n\n\nDisclaimer\n\nBetter Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.\n\n\n\nWe are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.\n\n\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\n\n"},{"id":"99595d3f-5243-449a-a87c-522fa88d8bde","title":"Senior IAM Engineer","department":"IT & Security","team":"Security Engineering","employmentType":"FullTime","location":"Gurugram, Haryana","secondaryLocations":[],"publishedAt":"2026-10-06T13:09:23.005+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"India"}},"jobUrl":"https://jobs.ashbyhq.com/better-mortgage/99595d3f-5243-449a-a87c-522fa88d8bde","applyUrl":"https://jobs.ashbyhq.com/better-mortgage/99595d3f-5243-449a-a87c-522fa88d8bde/application","descriptionHtml":"

Why Better. Why Now.

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

Role Summary

We are looking for a Senior IAM Engineer to own and advance our identity and access management program. You will be the subject matter expert for Okta and the broader IAM ecosystem at Better — administering the platform end to end, integrating it with the systems our teams rely on every day, and partnering closely with Security to ensure our access controls are strong, scalable, and easy to use. You will lead lifecycle automation, harden application integrations, and serve as the senior escalation point for complex identity issues. This is a hands-on, high-impact role for someone who enjoys solving complex identity problems and continuously improving the experience for the business.

Key Responsibilities

• Administer Okta end to end, including users, groups, applications, authentication policies, sign-on rules, network zones, and Okta Workflows across the full product suite.

• Configure and support Okta authentication and access standards, including OAuth/OIDC, SAML, SCIM, Okta FastPass, Device Trust, device-bound SSO, and Device Access.

• Integrate and manage third-party SaaS applications in Okta, including SSO setup, SCIM-based provisioning and de-provisioning, group push, and role mapping.

• Own Okta's integrations with core enterprise systems, including Microsoft (Entra ID / Active Directory) and Workday as the HR system of record driving joiner, mover, and leaver events.

• Design and operate the joiner/mover/leaver lifecycle, ensuring timely, accurate, and auditable provisioning and de-provisioning across all in-scope applications.

• Ensure application integrations meet security best practices, including least-privilege access, MFA enforcement, strong authentication policies, and well-structured group and role design.

• Partner with the Security team to design and implement Okta and application-level security controls, policies, and risk-based / adaptive access rules.

• Support audit, compliance, and access certification activities (e.g., SOX, SOC 2) with reporting, evidence collection, and periodic access reviews.

• Build and maintain Okta Workflows and other automations to streamline identity processes such as onboarding, offboarding, group membership, and access reviews.

• Provide tier 2 and tier 3 support for IAM-related issues, including triage, root-cause analysis, and remediation, and serve as the escalation point for the helpdesk.

• Document configurations, runbooks, and processes to support team continuity, onboarding, and audit readiness.

Qualifications

• 5+ years of experience in an Identity and Access Management, IT security, or systems engineering role.

• Hands-on experience administering Okta in production across the full product suite, including users, groups, applications, authentication policies, and Okta Workflows.

• Deep working knowledge of identity standards and Okta features, including OAuth/OIDC, SAML, SCIM, Okta FastPass, Device Trust, device-bound SSO, and Device Access.

• Proven experience integrating third-party SaaS applications with Okta, including SSO and SCIM provisioning.

• Experience integrating Okta with Microsoft (Entra ID / Active Directory).

• Experience integrating Okta with Workday as the HR system of record driving lifecycle events.

• Experience designing and operating joiner/mover/leaver lifecycle processes at scale.

• Experience partnering with Security teams to implement IAM controls, policies, and best practices for application integrations and access design.

• Experience providing tier 2 and tier 3 end-user support for identity-related issues.

• Strong problem-solving and troubleshooting skills, with a structured, root-cause-driven approach.

• Strong written and verbal communication skills, with the ability to work directly with business, IT, and security stakeholders.

Nice to Have

• Okta Certified Administrator, Okta Certified Consultant, or Okta Certified Master.

• Experience building AI agents to assist with Okta and IAM management — for example, automating joiner/mover/leaver tasks, triaging access requests, running access reviews, surfacing anomalous sign-in or policy events, and providing self-service support through Slack or other channels.

• Experience scripting and integrating with REST APIs (e.g., Python, JavaScript) to extend Okta and IAM workflows.

• Experience with privileged access management (PAM) tools (e.g., CyberArk, BeyondTrust, Delinea, Keeper).

• Experience supporting IAM in regulated environments (e.g., SOX, SOC 2, HIPAA, PCI).

• Familiarity with Zero Trust principles and conditional/adaptive access design.

By the numbers:

We've funded over $110 billion in loans (more than any other fintech in the US!)

Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

Better's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender:

We're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

","descriptionPlain":"WHY BETTER. WHY NOW. \n\nBetter is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.\n\n\n\nWith over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.\n\n\n\nThe category hasn’t caught up yet. That’s the opportunity.\n\nRole Summary\n\nWe are looking for a Senior IAM Engineer to own and advance our identity and access management program. You will be the subject matter expert for Okta and the broader IAM ecosystem at Better — administering the platform end to end, integrating it with the systems our teams rely on every day, and partnering closely with Security to ensure our access controls are strong, scalable, and easy to use. You will lead lifecycle automation, harden application integrations, and serve as the senior escalation point for complex identity issues. This is a hands-on, high-impact role for someone who enjoys solving complex identity problems and continuously improving the experience for the business.\n\nKey Responsibilities\n\n• Administer Okta end to end, including users, groups, applications, authentication policies, sign-on rules, network zones, and Okta Workflows across the full product suite.\n\n• Configure and support Okta authentication and access standards, including OAuth/OIDC, SAML, SCIM, Okta FastPass, Device Trust, device-bound SSO, and Device Access.\n\n• Integrate and manage third-party SaaS applications in Okta, including SSO setup, SCIM-based provisioning and de-provisioning, group push, and role mapping.\n\n• Own Okta's integrations with core enterprise systems, including Microsoft (Entra ID / Active Directory) and Workday as the HR system of record driving joiner, mover, and leaver events.\n\n• Design and operate the joiner/mover/leaver lifecycle, ensuring timely, accurate, and auditable provisioning and de-provisioning across all in-scope applications.\n\n• Ensure application integrations meet security best practices, including least-privilege access, MFA enforcement, strong authentication policies, and well-structured group and role design.\n\n• Partner with the Security team to design and implement Okta and application-level security controls, policies, and risk-based / adaptive access rules.\n\n• Support audit, compliance, and access certification activities (e.g., SOX, SOC 2) with reporting, evidence collection, and periodic access reviews.\n\n• Build and maintain Okta Workflows and other automations to streamline identity processes such as onboarding, offboarding, group membership, and access reviews.\n\n• Provide tier 2 and tier 3 support for IAM-related issues, including triage, root-cause analysis, and remediation, and serve as the escalation point for the helpdesk.\n\n• Document configurations, runbooks, and processes to support team continuity, onboarding, and audit readiness.\n\nQualifications\n\n• 5+ years of experience in an Identity and Access Management, IT security, or systems engineering role.\n\n• Hands-on experience administering Okta in production across the full product suite, including users, groups, applications, authentication policies, and Okta Workflows.\n\n• Deep working knowledge of identity standards and Okta features, including OAuth/OIDC, SAML, SCIM, Okta FastPass, Device Trust, device-bound SSO, and Device Access.\n\n• Proven experience integrating third-party SaaS applications with Okta, including SSO and SCIM provisioning.\n\n• Experience integrating Okta with Microsoft (Entra ID / Active Directory).\n\n• Experience integrating Okta with Workday as the HR system of record driving lifecycle events.\n\n• Experience designing and operating joiner/mover/leaver lifecycle processes at scale.\n\n• Experience partnering with Security teams to implement IAM controls, policies, and best practices for application integrations and access design.\n\n• Experience providing tier 2 and tier 3 end-user support for identity-related issues.\n\n• Strong problem-solving and troubleshooting skills, with a structured, root-cause-driven approach.\n\n• Strong written and verbal communication skills, with the ability to work directly with business, IT, and security stakeholders.\n\nNice to Have\n\n• Okta Certified Administrator, Okta Certified Consultant, or Okta Certified Master.\n\n• Experience building AI agents to assist with Okta and IAM management — for example, automating joiner/mover/leaver tasks, triaging access requests, running access reviews, surfacing anomalous sign-in or policy events, and providing self-service support through Slack or other channels.\n\n• Experience scripting and integrating with REST APIs (e.g., Python, JavaScript) to extend Okta and IAM workflows.\n\n• Experience with privileged access management (PAM) tools (e.g., CyberArk, BeyondTrust, Delinea, Keeper).\n\n• Experience supporting IAM in regulated environments (e.g., SOX, SOC 2, HIPAA, PCI).\n\n• Familiarity with Zero Trust principles and conditional/adaptive access design.\n\nBy the numbers:\n\n\n\nWe've funded over $110 billion in loans (more than any other fintech in the US!)\n\nRaised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry\n\nBetter's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender:\n\n - Banking Tech Award USA (2026): Best LendTech Solution\n\n - Fintech Breakthrough Award (2026): Digital Mortgage Company of the Year\n\n - NerdWallet Best of Award (2026): Best for Home Equity Loans\n\n - Fintech Breakthrough Award 2025: Best Lending Innovation\n\n - Yahoo! Finance (2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval\n\n - Yahoo! Finance (2025): Best Online Mortgage Lender\n\n - Money Magazine (2025): Best for fast closing\n\n - Forbes (2023): Best Online Mortgage Lender\n\n\n\nWe're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.\n\n\n\nDisclaimer\n\nBetter Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.\n\n\n\nWe are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.\n\n\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\n\n"},{"id":"8b7bdc9a-e05d-4783-8d9f-1f5d3c26b4e3","title":"Marketing Operations & AI Automation Coordinator","department":"NEO Home Loans","team":"NEO Home Loans India","employmentType":"FullTime","location":"Gurugram, Haryana","secondaryLocations":[],"publishedAt":"2026-08-27T08:05:47.765+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"India"}},"jobUrl":"https://jobs.ashbyhq.com/better-mortgage/8b7bdc9a-e05d-4783-8d9f-1f5d3c26b4e3","applyUrl":"https://jobs.ashbyhq.com/better-mortgage/8b7bdc9a-e05d-4783-8d9f-1f5d3c26b4e3/application","descriptionHtml":"

Why Better. Why Now.

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

Position Overview

We are seeking a Marketing Operations & AI Automation Coordinator to provide production, operational, and automation support for the Marketing team. This role goes beyond executing from approved templates: the ideal candidate can design, build, and maintain automated workflows across our marketing tech stack, reducing manual work, scaling content production, and improving reporting accuracy. This person will work closely with the Director of Marketing to identify where AI and automation tools can replace repetitive manual processes, while still executing day-to-day campaign production, asset management, reporting, and quality assurance.

Primary Responsibilities

• Design and maintain automated workflows across our tech stack, for example, Airtable-driven blog automation that publishes customized advisor content to our Duda website platform.

• Build and manage automations in Zapier or n8n to connect marketing tools and reduce manual handoffs.

• Set up and manage automated design production in Canva (templated, at-scale asset generation).

• Support project and workflow tracking in Smartsheet.

• Use GitHub, Claude Cowork, Supabase, and Vercel to support and maintain internal marketing tools and dashboards.

• Apply ChatGPT, Codex, and other AI tools responsibly to streamline content production, QA, and reporting, without wasting tokens or creating unnecessary accounts/tool sprawl.

• Monitor and report on campaign and website performance using Google Analytics.

• Support campaign production by formatting social graphics, email campaigns, presentations, flyers, advisor launch materials, recruiting one-pagers, newsletters, and partner marketing materials using approved templates.

• Prepare approved content for social media scheduling platforms, including uploading posts, formatting captions, organizing campaigns, verifying links, and tracking scheduled assets.

• Prepare weekly advisor and division email campaigns by updating advisor merge fields, organizing campaign versions, verifying links, tracking usage, and exporting reports.

• Maintain the company's marketing asset library through standardized file naming, folder organization, version control, asset archiving, and approval tracking.

• Prepare marketing adoption reports, campaign usage trackers, dashboards, milestone reports, and divisional activity summaries.

• Support Mortgage Advisor onboarding by preparing launch announcements, advisor bios, onboarding materials, headshot folders, and content calendars.

• Maintain recruiting assets, proof libraries, case studies, recruiting packets, and advisor growth materials.

• Organize advisor wins, testimonials, and recognition submissions into reusable marketing templates and proof libraries.

• Perform detailed quality assurance reviews including spelling, formatting, hyperlinks, branding, disclaimers, dates, names, NMLS fields, and template accuracy.

Qualifications

• 2+ years of experience in marketing operations, technology, or a related field, with demonstrated hands-on automation/AI skills.

• Hands-on experience building and running automations, ideally with Airtable, Zapier or n8n, and Canva automation, not just using these tools manually.

• Comfort working across GitHub, Supabase, Vercel, and AI coding/assistant tools (Claude Cowork, ChatGPT, Codex) to build or maintain lightweight internal tools and dashboards.

• Experience with Smartsheet and Google Analytics.

• Strong English reading and writing comprehension.

• Exceptional attention to detail and organizational skills.

• Experience with Canva, PowerPoint, Google Drive, or SharePoint.

• Solid understanding of workflow automation, SEO/AEO/GEO concepts, and marketing operations.

• Ability to follow SOPs, manage repetitive work accurately, and communicate clearly.

• Comfortable collaborating with U.S.-based teams.

Preferred Qualifications

• Experience supporting a marketing team, ideally in a scaling or fast-changing environment.

• Experience with social media scheduling platforms and email marketing tools.

• Experience using CRM platforms and reporting dashboards, including webinar or event workflow tools.

• Experience in mortgage, financial services, real estate, or another regulated industry.

• Basic video editing or subtitle formatting experience.

By the numbers:

We've funded over $110 billion in loans (more than any other fintech in the US!)

Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

Better's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender:

We're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

","descriptionPlain":"WHY BETTER. WHY NOW. \n\nBetter is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.\n\n\n\nWith over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.\n\n\n\nThe category hasn’t caught up yet. That’s the opportunity.\n\n\nPOSITION OVERVIEW\n\nWe are seeking a Marketing Operations & AI Automation Coordinator to provide production, operational, and automation support for the Marketing team. This role goes beyond executing from approved templates: the ideal candidate can design, build, and maintain automated workflows across our marketing tech stack, reducing manual work, scaling content production, and improving reporting accuracy. This person will work closely with the Director of Marketing to identify where AI and automation tools can replace repetitive manual processes, while still executing day-to-day campaign production, asset management, reporting, and quality assurance.\n\n\n\n\nPRIMARY RESPONSIBILITIES\n\n• Design and maintain automated workflows across our tech stack, for example, Airtable-driven blog automation that publishes customized advisor content to our Duda website platform.\n\n• Build and manage automations in Zapier or n8n to connect marketing tools and reduce manual handoffs.\n\n• Set up and manage automated design production in Canva (templated, at-scale asset generation).\n\n• Support project and workflow tracking in Smartsheet.\n\n• Use GitHub, Claude Cowork, Supabase, and Vercel to support and maintain internal marketing tools and dashboards.\n\n• Apply ChatGPT, Codex, and other AI tools responsibly to streamline content production, QA, and reporting, without wasting tokens or creating unnecessary accounts/tool sprawl.\n\n• Monitor and report on campaign and website performance using Google Analytics.\n\n• Support campaign production by formatting social graphics, email campaigns, presentations, flyers, advisor launch materials, recruiting one-pagers, newsletters, and partner marketing materials using approved templates.\n\n• Prepare approved content for social media scheduling platforms, including uploading posts, formatting captions, organizing campaigns, verifying links, and tracking scheduled assets.\n\n• Prepare weekly advisor and division email campaigns by updating advisor merge fields, organizing campaign versions, verifying links, tracking usage, and exporting reports.\n\n• Maintain the company's marketing asset library through standardized file naming, folder organization, version control, asset archiving, and approval tracking.\n\n• Prepare marketing adoption reports, campaign usage trackers, dashboards, milestone reports, and divisional activity summaries.\n\n• Support Mortgage Advisor onboarding by preparing launch announcements, advisor bios, onboarding materials, headshot folders, and content calendars.\n\n• Maintain recruiting assets, proof libraries, case studies, recruiting packets, and advisor growth materials.\n\n• Organize advisor wins, testimonials, and recognition submissions into reusable marketing templates and proof libraries.\n\n• Perform detailed quality assurance reviews including spelling, formatting, hyperlinks, branding, disclaimers, dates, names, NMLS fields, and template accuracy.\n\n\n\n\nQUALIFICATIONS\n\n• 2+ years of experience in marketing operations, technology, or a related field, with demonstrated hands-on automation/AI skills.\n\n• Hands-on experience building and running automations, ideally with Airtable, Zapier or n8n, and Canva automation, not just using these tools manually.\n\n• Comfort working across GitHub, Supabase, Vercel, and AI coding/assistant tools (Claude Cowork, ChatGPT, Codex) to build or maintain lightweight internal tools and dashboards.\n\n• Experience with Smartsheet and Google Analytics.\n\n• Strong English reading and writing comprehension.\n\n• Exceptional attention to detail and organizational skills.\n\n• Experience with Canva, PowerPoint, Google Drive, or SharePoint.\n\n• Solid understanding of workflow automation, SEO/AEO/GEO concepts, and marketing operations.\n\n• Ability to follow SOPs, manage repetitive work accurately, and communicate clearly.\n\n• Comfortable collaborating with U.S.-based teams.\n\n\n\n\nPREFERRED QUALIFICATIONS\n\n• Experience supporting a marketing team, ideally in a scaling or fast-changing environment.\n\n• Experience with social media scheduling platforms and email marketing tools.\n\n• Experience using CRM platforms and reporting dashboards, including webinar or event workflow tools.\n\n• Experience in mortgage, financial services, real estate, or another regulated industry.\n\n• Basic video editing or subtitle formatting experience.\n\nBy the numbers:\n\n\n\nWe've funded over $110 billion in loans (more than any other fintech in the US!)\n\nRaised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry\n\nBetter's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender:\n\n - Banking Tech Award USA (2026): Best LendTech Solution\n\n - Fintech Breakthrough Award (2026): Digital Mortgage Company of the Year\n\n - NerdWallet Best of Award (2026): Best for Home Equity Loans\n\n - Fintech Breakthrough Award 2025: Best Lending Innovation\n\n - Yahoo! Finance (2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval\n\n - Yahoo! Finance (2025): Best Online Mortgage Lender\n\n - Money Magazine (2025): Best for fast closing\n\n - Forbes (2023): Best Online Mortgage Lender\n\n\n\nWe're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.\n\n\n\nDisclaimer\n\nBetter Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.\n\n\n\nWe are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.\n\n\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\n\n"},{"id":"ad8b2aa6-579a-4dd5-b832-0fe72b252b74","title":"Senior Broker Loan Processor","department":"NEO Home Loans","team":"NEO Home Loans","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-27T20:16:27.789+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/better-mortgage/ad8b2aa6-579a-4dd5-b832-0fe72b252b74","applyUrl":"https://jobs.ashbyhq.com/better-mortgage/ad8b2aa6-579a-4dd5-b832-0fe72b252b74/application","descriptionHtml":"

Why Better. Why Now.

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

About Us

At NEO Home Loans, powered by Better, we help people navigate the home financing process with clarity and care. Our team values collaboration, ownership, and thoughtful service. We are building a strong broker processing team and are looking for an experienced processor who wants to bring deep wholesale lending knowledge into a corporate environment.

Role Overview

The Senior Broker Loan Processor owns an active pipeline of broker loans and keeps each file moving from submission through closing. This role is designed for a seasoned mortgage broker processor who is ready to bring their experience to a corporate team with employee benefits, paid time off, and the opportunity to help grow the department. The right person is organized, responsive, comfortable moving at a fast pace, and takes personal ownership of follow-up and deadlines.

Essential Responsibilities and Duties

• Own and monitor an active broker-loan pipeline, keeping milestones, deadlines, and next steps visible and on track.

• Review files for completeness and potential issues, then prepare and submit loans through multiple wholesale lender websites and portals.

• Use pricing tools, product matrices, and lender program knowledge to support loan officer decisions about available options and lender fit.

• Track underwriting decisions and conditions, appraisal and title progress, disclosures, rate-lock timelines, closing requirements, and funding.

• Coordinate timely document collection and condition resolution with borrowers, loan officers, wholesale lenders, and internal partners.

• Provide consistent, clear status updates and follow up persistently on outstanding items; raise risks early with a proposed next step.

• Maintain accurate loan records and organize documentation in the company’s systems in accordance with lender and company requirements.

• Apply working knowledge of agency and government requirements to identify guideline questions and route them to the appropriate decision-maker.

• Share ideas, experience, and process improvements as the broker processing department grows; there may be opportunity to take on leadership responsibilities over time.

Qualifications and Skills

• Typically, 10+ years of mortgage loan processing experience, with a strong preference for a mortgage broker background. Candidates with fewer than 10 years may also be considered if their most recent five years have been dedicated exclusively to broker loan processing.

• Hands-on familiarity with several wholesale lender websites, portals, submission processes, and condition workflows.

• Working knowledge of underwriting guidelines and loan requirements for DSCR, bank statement, and Non-QM programs.

• Experience with mortgage pricing and a strong understanding of lender programs and product options.

• Demonstrated ability to organize, track, and manage a fast-paced pipeline with multiple deadlines.

• Excellent follow-up, communication, judgment, and attention to detail; takes initiative and ownership through resolution.

• Comfortable working independently while collaborating with loan officers, lenders, and internal teams.

• Interest in contributing to a growing department and potentially developing into a leadership role.

Benefits

• Competitive compensation based on experience and qualifications.

• Healthcare, retirement, and voluntary benefits, including medical, dental, vision, health savings accounts, and 401(k).

• Flexible paid time off and wellness resources.

• Additional benefit perks and discounts.

How to Apply

Please submit your resume through the NEO Home Loans careers page.

NEO Home Loans is an equal opportunity employer. We are committed to a workplace free from discrimination and to fair consideration of applicants in accordance with applicable law.

By the numbers:

We've funded over $110 billion in loans (more than any other fintech in the US!)

Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

Better's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender:

We're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

","descriptionPlain":"WHY BETTER. WHY NOW. \n\nBetter is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.\n\n\n\nWith over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.\n\n\n\nThe category hasn’t caught up yet. That’s the opportunity.\n\n\n\nAbout Us\n\nAt NEO Home Loans, powered by Better, we help people navigate the home financing process with clarity and care. Our team values collaboration, ownership, and thoughtful service. We are building a strong broker processing team and are looking for an experienced processor who wants to bring deep wholesale lending knowledge into a corporate environment.\n\n\n\nRole Overview\n\nThe Senior Broker Loan Processor owns an active pipeline of broker loans and keeps each file moving from submission through closing. This role is designed for a seasoned mortgage broker processor who is ready to bring their experience to a corporate team with employee benefits, paid time off, and the opportunity to help grow the department. The right person is organized, responsive, comfortable moving at a fast pace, and takes personal ownership of follow-up and deadlines.\n\n\n\nEssential Responsibilities and Duties\n\n• Own and monitor an active broker-loan pipeline, keeping milestones, deadlines, and next steps visible and on track.\n\n• Review files for completeness and potential issues, then prepare and submit loans through multiple wholesale lender websites and portals.\n\n• Use pricing tools, product matrices, and lender program knowledge to support loan officer decisions about available options and lender fit.\n\n• Track underwriting decisions and conditions, appraisal and title progress, disclosures, rate-lock timelines, closing requirements, and funding.\n\n• Coordinate timely document collection and condition resolution with borrowers, loan officers, wholesale lenders, and internal partners.\n\n• Provide consistent, clear status updates and follow up persistently on outstanding items; raise risks early with a proposed next step.\n\n• Maintain accurate loan records and organize documentation in the company’s systems in accordance with lender and company requirements.\n\n• Apply working knowledge of agency and government requirements to identify guideline questions and route them to the appropriate decision-maker.\n\n• Share ideas, experience, and process improvements as the broker processing department grows; there may be opportunity to take on leadership responsibilities over time.\n\n\n\nQualifications and Skills\n\n• Typically, 10+ years of mortgage loan processing experience, with a strong preference for a mortgage broker background. Candidates with fewer than 10 years may also be considered if their most recent five years have been dedicated exclusively to broker loan processing.\n\n• Hands-on familiarity with several wholesale lender websites, portals, submission processes, and condition workflows.\n\n• Working knowledge of underwriting guidelines and loan requirements for DSCR, bank statement, and Non-QM programs.\n\n• Experience with mortgage pricing and a strong understanding of lender programs and product options.\n\n• Demonstrated ability to organize, track, and manage a fast-paced pipeline with multiple deadlines.\n\n• Excellent follow-up, communication, judgment, and attention to detail; takes initiative and ownership through resolution.\n\n• Comfortable working independently while collaborating with loan officers, lenders, and internal teams.\n\n• Interest in contributing to a growing department and potentially developing into a leadership role.\n\n\n\nBenefits\n\n• Competitive compensation based on experience and qualifications.\n\n• Healthcare, retirement, and voluntary benefits, including medical, dental, vision, health savings accounts, and 401(k).\n\n• Flexible paid time off and wellness resources.\n\n• Additional benefit perks and discounts.\n\n\n\nHow to Apply\n\nPlease submit your resume through the NEO Home Loans careers page.\n\nNEO Home Loans is an equal opportunity employer. We are committed to a workplace free from discrimination and to fair consideration of applicants in accordance with applicable law.\n\n\n\nBy the numbers:\n\n\n\nWe've funded over $110 billion in loans (more than any other fintech in the US!)\n\nRaised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry\n\nBetter's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender:\n\n - Banking Tech Award USA (2026): Best LendTech Solution\n\n - Fintech Breakthrough Award (2026): Digital Mortgage Company of the Year\n\n - NerdWallet Best of Award (2026): Best for Home Equity Loans\n\n - Fintech Breakthrough Award 2025: Best Lending Innovation\n\n - Yahoo! Finance (2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval\n\n - Yahoo! Finance (2025): Best Online Mortgage Lender\n\n - Money Magazine (2025): Best for fast closing\n\n - Forbes (2023): Best Online Mortgage Lender\n\n\n\nWe're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.\n\n\n\nDisclaimer\n\nBetter Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.\n\n\n\nWe are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.\n\n\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\n\n"}],"apiVersion":"1"}