About Bolna
Bolna is Voice AI infrastructure built for India. We help businesses deploy intelligent voice agents that can call, converse, and convert in any language, at scale. From collections to customer support to sales, our agents handle millions of conversations so humans don't have to.
We're a YC F25 company, backed by General Catalyst, with 1,050+ paying customers and growing fast. Our team of ~25 is based in Bengaluru.
The Role
You're the person who makes our voice agents actually sound good and actually work for real customers. As an AI Solutions Engineer, you'll sit at the intersection of our product and our customers. Your primary job is to design, write, and iterate on the prompts and tools that power Bolna's voice agents, making them smarter, more natural, and more effective for each use case.
You'll work closely with customers to understand their goals, build agent flows, test conversations, and fix what breaks. No heavy coding required-if you can vibe-code a basic script or write a solid system prompt, you're qualified.
What You'll Do
Write, test, and iterate on system prompts for voice agents across industries like D2C, fintech, healthcare, and logistics
Listen to real call recordings, identify where agents fail, and fix them
Build conversation flows and call pathways for new customer deployments
Help onboard new customers-understand their use case, set up their agent, and get it live
Maintain a growing library of prompts, templates, and best practices across Bolna's verticals
Red-team agents-try to break them, find edge cases, and make them bulletproof
Work with vernacular inputs: test agents in Hindi, Hinglish, and regional languages
Feed insights back to product and engineering-you'll see what customers need before anyone else does
What We're Looking For
Must-have:
You've spent serious time prompting ChatGPT, Claude, or similar LLMs-not just casually, but to actually build or solve something
You're obsessive about language-you notice when a sentence sounds off, robotic, or unclear
You can think from the customer's perspective and the end-user's perspective at the same time
You're comfortable with ambiguity and can make decisions without a full playbook
Strong written and verbal communication in English. Hindi or any other Indian language is a big plus
Good to have:
You've tinkered with voice AI tools-Bolna, Vapi, ElevenLabs, or similar
You've vibe-coded something: a small automation, a chatbot, a no-code workflow-anything
Experience in a customer-facing role, even informally (sales, support, intern, freelance)
Familiarity with how LLMs work under the hood-context windows, temperature, hallucination, etc.
Why Bolna
The hottest team in the hottest market in India right now
Freshers who joined 3 months back are single-handedly working with CXOs and Senior PMs of massive enterprises
Direct access to founders and product-your work will visibily ship
You'll develop a rare, high-value skill set at the intersection of AI, product, and customer success
Competitive compensation for early-career profiles
Bengaluru office, in-person team collaboration
Bolna is Voice AI infrastructure built for India - and now for the world. We help businesses deploy intelligent voice agents that can call, converse, and convert in any language, at scale. From collections to customer support to sales, our agents handle millions of conversations so humans don’t have to.
We’re a YC F25 company, backed by General Catalyst, with 1,050+ paying customers and growing fast. Our team of ~25 is based in Bengaluru.
Every voice AI agent Bolna deploys makes real-time judgment calls - when to speak, when to go silent, when a customer is done talking, when to hand off. We’re building automated systems to grade these calls at scale, using LLMs as judges of call quality. But before you trust a model’s judgment, you verify it against a human’s.
That’s this role. You’ll listen to real calls, annotate what actually happened, and check whether our automated systems - LLM-as-judge evals and quantitative signal detection - got it right. It’s precise, high-attention work, and it sits right at the center of how we know our voice agents are actually working.
This is an internship role for someone early in their career who wants hands-on exposure to how a voice AI company builds trust in its own AI.
Annotation
Listen to and annotate real customer calls - transcription review, issue tagging, labeling - using tools like Label Studio
Follow (and help sharpen) annotation guidelines for a multilingual environment (Hindi, English, Hinglish, )
Verifying LLM-as-Judge Evaluations
For calls flagged by our automated eval pipeline, verify whether the model’s call was actually correct - for example, confirming whether a detected barge-in (agent/customer talking over each other) genuinely happened by listening to the audio
Mark agreements and disagreements clearly, with reasoning, so we can measure and improve model accuracy over time
All tools needed for this will be provided
Verifying Quantitative Measures
Check system-flagged quantitative signals against the actual call - e.g., confirming whether an “agent interruption” the system detected really occurred at that timestamp
Flag false positives/negatives so we can tighten detection logic
Help identify edge cases that current rubrics or detection logic don’t handle well
Inspecting Calls & Surfacing New Issues
Regularly inspect calls beyond flagged ones to spot new or emerging issues our rubrics and detection systems don't yet cover
Bring these patterns back to the team so rubrics, prompts, and detection logic keep improving
Must-have
Strong attention to detail and the patience to do focused, high-precision work across many calls
Multilingual comfort preferred - Telugu, Tamil, Kannada, Marathi, Gujarati, or Bengali, in addition to English/Hindi
Comfortable learning new tools quickly - Label Studio, dashboards, internal QA apps
Genuine curiosity about AI and voice AI - you want to understand why a call was flagged, not just complete a checklist
Good to have
Any prior exposure to data annotation, labeling, or QA work
Familiarity with spreadsheets/basic SQL or comfort reading dashboards (e.g., Metabase)
Background in linguistics, call center operations, or content moderation
This is designed as an entry point, not an endpoint. Based on where you show strength, we’ll shape what comes next:
Strong rigor and consistency in annotation → QA Lead / Annotation Lead
Curiosity about agent logic and how voice AI actually works → Forward Deployed Engineer track
Strong pattern recognition and rubric thinking → Data/Eval Engineer, Voice AI Analyst
We’ve seen people join in QA and grow into much broader voice AI builder roles - this is meant to be a real foot in the door, not a dead-end task.
Direct exposure to how a fast-growing AI infra company builds trust in its own models
Real ownership over a function (call quality) that directly affects what customers see
Fastest way to learn the guts of voice AI - ASR, agent logic, eval pipelines - from the ground up
Bengaluru office, in-person team collaboration
Bolna is Voice AI infrastructure built for India - and now for the world. We help businesses deploy intelligent voice agents that can call, converse, and convert in any language, at scale. From collections to customer support to sales, our agents handle millions of conversations so humans don’t have to.
We’re a YC F25 company, backed by General Catalyst, with 1,050+ paying customers and growing fast.
As an Enterprise Lead, you will own the success of Bolna’s largest and most strategic enterprise deployments.
You will lead a team of Forward Deployed Engineers (FDEs), ensuring enterprise customers move from business problem → deployment → measurable outcomes. You’ll work closely with CXOs and senior stakeholders on the customer side while partnering with Bolna’s Product, Engineering, and Business teams internally.
This is a high-ownership role. You will be expected to bring structure to complex enterprise problems, drive execution through your team, and ensure that deployments are not just launched - but successful.
You’ll operate at the intersection of enterprise delivery, customer success, technology, and business.
Lead and manage a team of FDEs, setting clear priorities, driving execution, and maintaining a high bar for customer delivery.
Own the end-to-end success of strategic enterprise deployments - from scoping and solution design to launch, adoption, and expansion.
Work directly with enterprise stakeholders and CXOs to understand business objectives, define success metrics, and communicate progress.
Translate complex business requirements into clear execution plans across FDE, Product, and Engineering teams.
Review deployment strategies, solution architecture, agent performance, and customer outcomes to ensure quality and scalability.
Identify risks and bottlenecks early and drive cross-functional teams toward resolution.
Build repeatable enterprise deployment playbooks, processes, and best practices.
Analyze customer and deployment data to identify patterns, improve outcomes, and make informed decisions.
Present deployment plans, business cases, performance reviews, and recommendations to senior stakeholders.
Partner with Sales and Business teams on enterprise opportunities, solutioning, pilots, and expansion conversations.
Act as the senior escalation point for critical enterprise accounts.
Develop the FDE team through regular feedback, coaching, and high-quality problem-solving standards.
Bring customer insights back to Product and Engineering to influence product priorities and platform improvements.
5+ years of experience in management consulting, B2B enterprise deployments, enterprise SaaS, or a fast-growing startup.
Strong preference for candidates with prior corporate/enterprise experience and exposure to complex stakeholder environments.
Experience leading teams and driving execution through others.
Strong ability to structure ambiguous problems and turn them into clear, executable plans.
Excellent communication and presentation skills - comfortable presenting to CXOs and senior enterprise stakeholders.
Strong analytical and problem-solving ability; you can work with data to understand what is happening and why.
Strong project and stakeholder management skills.
Ability to operate across business, technology, and customer-facing teams without needing a predefined playbook.
High ownership and bias towards execution - you take responsibility for outcomes, not just tasks.
Comfortable working in a fast-paced environment where priorities can change quickly.
Experience in B2B SaaS, AI, Voice AI, Conversational AI, or technology deployments.
Experience managing or mentoring FDEs, consultants, solution engineers, implementation teams, or customer success teams.
Experience working with large enterprise customers and complex deployment environments.
Exposure to enterprise sales, solution consulting, or pre-sales.
Experience building processes or playbooks from scratch.
Consulting experience from a top-tier consulting firm is a plus.
In this role, success means:
Enterprise deployments launch on time and with high quality.
Customers achieve measurable business outcomes from their Bolna deployments.
FDEs operate with increasing ownership, speed, and technical/business depth.
Enterprise escalations are resolved quickly and systematically.
Deployment processes become increasingly repeatable and scalable.
Customer insights translate into meaningful improvements across Product and Engineering.
Strategic enterprise accounts expand because of the outcomes delivered.
Work directly with some of India’s largest enterprises and solve high-impact business problems.
Lead a team operating at the intersection of AI, technology, and enterprise business.
High ownership and visibility - your work directly impacts customer outcomes and company growth.
Work closely with founders and senior leadership on strategic enterprise initiatives.
Build the playbook for deploying Voice AI at enterprise scale.
Competitive compensation + meaningful ESOPs.
Delhi office with a highly collaborative, in-person working environment.
Bolna is a Voice AI orchestration platform powering 33M+ calls every month for enterprises across BFSI, e-commerce, logistics, and more.
We build intelligent voice agents that businesses can deploy at scale. The challenge? We build great products, but too few people outside our existing customers know about them. We’re hiring a Product Marketing Manager to change that.
You’ll own Product GTM end-to-end - from positioning and messaging to launches, product education, and adoption.
You’ll work closely with founders, Product, Engineering, and Sales to turn complex technical capabilities into stories, demos, and content that customers understand and care about.
You’ll also own the journey from first touch to product activation, identifying drop-offs and driving initiatives to improve adoption.
This is a hands-on role for someone who enjoys going deep into a technical product and can use and demo the product themselves.
Own GTM for product launches and major feature releases.
Develop positioning, messaging, launch narratives, and product stories.
Create launch assets - demos, product pages, documentation, comparison pages, presentations, and content.
Own product activation and adoption; identify funnel gaps and work with Product/Growth to improve them.
Run webinars, demos, and product education initiatives.
Build competitive intelligence, sales enablement, and battlecards.
Partner with Sales to understand customer objections and translate them into better GTM.
Work with founders, Product, Engineering, and Growth to shape how Bolna goes to market.
4–7 years of Product Marketing experience, ideally in B2B SaaS, AI, developer tools, or technical products.
Strong experience in product launches, positioning, messaging, and GTM.
Excellent written, verbal, and presentation skills.
Strong analytical and problem-solving skills.
Comfortable working in a 0→1, fast-moving startup environment.
Technical curiosity and ability to understand and demo complex products.
Strong ownership and attention to detail.
Good to have: Experience with AI/Voice AI, developer-facing products, APIs, product-led growth, or enterprise SaaS.
Work directly with founders and senior leadership.
Build the Product Marketing function from the ground up.
Work on a technical product with real enterprise scale.
High ownership across Product, Sales, Growth, and Engineering.
Competitive compensation + meaningful ESOPs.
Bolna is building the voice infrastructure for India, powering millions of AI-powered conversations for businesses across BFSI, e-commerce, logistics, and more.
We’re launching Symphony, India’s first large-scale Voice AI conference, in Bengaluru this November - and this is just the beginning. We’re looking for a Marketing Manager to help build how Bolna shows up in the market.
You’ll own Bolna’s day-to-day marketing across content, creative, social, campaigns, and analytics.
This is a hands-on role. You’ll write posts, create graphics, edit videos, ship campaigns, support events, track performance, and use data to decide what we should do next.
You’ll work closely with founders and teams across the company to turn ideas, product launches, events, and stories into content that gets attention and drives engagement.
Own Bolna’s social presence across LinkedIn, X, and emerging channels.
Write, create, and publish high-quality content across formats.
Design graphics, social creatives, presentations, and campaign assets using tools like Figma and Canva.
Edit short-form videos, product clips, event content, and other visual assets.
Plan and execute marketing campaigns around product launches, events, announcements, and company milestones.
Own creative and marketing execution for Symphony and future events.
Maintain a consistent and distinctive Bolna brand voice across channels.
Track content and campaign performance and turn insights into actionable recommendations.
Build dashboards and reports to understand what is working, what isn't, and why.
Experiment with new content formats, channels, and distribution strategies.
Work with internal teams and external partners to deliver high-quality marketing output.
3-6 years of experience in marketing, content, brand, social, or growth roles.
Excellent writing and communication skills.
Strong visual sense and ability to create polished creatives independently.
Hands-on experience with tools such as Figma, Canva, CapCut, or similar.
Strong understanding of social platforms and content formats.
Comfortable working with marketing analytics and performance data.
Fast-moving, highly organised, and execution-oriented.
Strong ownership - you don't wait for a brief to start creating.
Comfortable operating in a fast-paced startup environment.
Curious about AI, technology, and new ways of creating and distributing content.
Bolna has a stronger and more recognisable presence across social channels.
Content is shipped consistently and improves in quality over time.
Marketing campaigns and events generate measurable awareness and engagement.
You can clearly explain what worked, what didn't, and what we should do next.
Bolna's creative output is distinctive, consistent, and high quality.
You become the person who can take an idea from concept → creative → launch → analytics → iteration.
Work directly with founders and senior leadership.
Build the Product Marketing function from the ground up.
Work on a technical product with real enterprise scale.
High ownership across Product, Sales, Growth, and Engineering.
Competitive compensation + meaningful ESOPs.
At Bolna, we’re building tools that change how businesses leverage voice AI.
We’re looking for a Product Growth Lead who will work closely with both our Marketing and Product teams to help more users get value from Bolna.
You’ll own lifecycle campaigns and email marketing, build and monitor user funnels, and study how different cohorts adopt the platform. When you find a drop-off, you’ll help address it -whether that means a better email journey, clearer product education, or an experiment with the product managers.
This is a hands-on, high-ownership role. You’ll work across user data, lifecycle campaigns, email, and product experiments: finding where different users get stuck, building ways to help them move forward, and measuring what changes.
Our team includes IIT alumni with experience at Bain, Atlassian, Uber, Zomato, and LinkedIn, and is backed by leading investors.
Own the user lifecycle: Build and improve journeys across signup, activation, repeat usage, paid conversion, retention, and reactivation.
Find opportunities in the funnels: Track how users progress through Bolna and identify drop-offs by lifecycle stage, use case, cohort, and product capability.
Drive product adoption: Help users discover and use the features relevant to them, whether they’re building their first agent or expanding an existing deployment.
Run email and lifecycle campaigns: Own audience selection, copy, setup, testing, launch, and measurement for onboarding, product education, feature adoption, and reactivation campaigns.
Turn insights into experiments: Work with engineering, and customer-facing teams to test changes to messaging, onboarding, and the product experience.
Measure what works: Define clear success metrics for each initiative. Look beyond opens and clicks to understand whether users took the next step and continued getting value from Bolna.
Hands-on growth experience: 3+ years of experience building and running growth or lifecycle programs, with examples of work you personally executed and measured.
Funnel and cohort analysis: Ability to use product data to spot drop-offs, segment users meaningfully, and decide where to focus.
Email marketing: Experience writing, building, testing, and improving automated journeys and targeted campaigns.
Experimentation: Experience forming a hypothesis, launching an experiment, measuring its impact, and iterating based on the results.
Clear writing: Ability to explain a product capability in a way that helps a user understand why and how to use it.
Relevant background: Experience with self-serve SaaS, developer products, product-led growth, or tools like SQL and product analytics is a plus.
Bias toward execution: You’re comfortable getting into the data, writing the email, setting up the campaign, checking the results, and fixing what isn’t working.
Ownership in ambiguity: You can make progress when the problem, audience, or measurement approach hasn’t been fully defined for you.
Backed to build big: Bolna is backed by Y Combinator and leading investors, and we are on a mission to build a generational voice AI company from India.
Rocketship trajectory: We are profitable, growing rapidly, and handling more than 4 million minutes of real conversations every week. You’ll work on growth problems at meaningful scale.
Room to build: You’ll help shape how we understand our users and how we help them succeed, rather than inherit a fixed campaign calendar.
Real ownership: You’ll take ideas from an insight in the data through execution and measurement, with the freedom to improve what you build.
Strong customer feedback loop: You’ll see how developers and businesses use Bolna and turn those insights into better journeys across the product.
Work across the company: You’ll work closely with product, engineering, and customer-facing teams to improve the user experience.
Competitive compensation, meaningful ESOP ownership, health insurance.
","descriptionPlain":"At Bolna, we’re building tools that change how businesses leverage voice AI.\n\nWe’re looking for a Product Growth Lead who will work closely with both our Marketing and Product teams to help more users get value from Bolna.\n\nYou’ll own lifecycle campaigns and email marketing, build and monitor user funnels, and study how different cohorts adopt the platform. When you find a drop-off, you’ll help address it -whether that means a better email journey, clearer product education, or an experiment with the product managers.\n\nThis is a hands-on, high-ownership role. You’ll work across user data, lifecycle campaigns, email, and product experiments: finding where different users get stuck, building ways to help them move forward, and measuring what changes.\n\nOur team includes IIT alumni with experience at Bain, Atlassian, Uber, Zomato, and LinkedIn, and is backed by leading investors.\n\n\n\n\nRESPONSIBILITIES\n\n 1. Own the user lifecycle: Build and improve journeys across signup, activation, repeat usage, paid conversion, retention, and reactivation.\n\n 2. Find opportunities in the funnels: Track how users progress through Bolna and identify drop-offs by lifecycle stage, use case, cohort, and product capability.\n\n 3. Drive product adoption: Help users discover and use the features relevant to them, whether they’re building their first agent or expanding an existing deployment.\n\n 4. Run email and lifecycle campaigns: Own audience selection, copy, setup, testing, launch, and measurement for onboarding, product education, feature adoption, and reactivation campaigns.\n\n 5. Turn insights into experiments: Work with engineering, and customer-facing teams to test changes to messaging, onboarding, and the product experience.\n\n 6. Measure what works: Define clear success metrics for each initiative. Look beyond opens and clicks to understand whether users took the next step and continued getting value from Bolna.\n \n \n\n\nREQUIRED SKILLS\n\n 1. Hands-on growth experience: 3+ years of experience building and running growth or lifecycle programs, with examples of work you personally executed and measured.\n\n 2. Funnel and cohort analysis: Ability to use product data to spot drop-offs, segment users meaningfully, and decide where to focus.\n\n 3. Email marketing: Experience writing, building, testing, and improving automated journeys and targeted campaigns.\n\n 4. Experimentation: Experience forming a hypothesis, launching an experiment, measuring its impact, and iterating based on the results.\n\n 5. Clear writing: Ability to explain a product capability in a way that helps a user understand why and how to use it.\n\n 6. Relevant background: Experience with self-serve SaaS, developer products, product-led growth, or tools like SQL and product analytics is a plus.\n\n 7. Bias toward execution: You’re comfortable getting into the data, writing the email, setting up the campaign, checking the results, and fixing what isn’t working.\n\n 8. Ownership in ambiguity: You can make progress when the problem, audience, or measurement approach hasn’t been fully defined for you.\n \n \n\n\nWHY JOIN\n\nBacked to build big: Bolna is backed by Y Combinator and leading investors, and we are on a mission to build a generational voice AI company from India.\n\nRocketship trajectory: We are profitable, growing rapidly, and handling more than 4 million minutes of real conversations every week. You’ll work on growth problems at meaningful scale.\n\nRoom to build: You’ll help shape how we understand our users and how we help them succeed, rather than inherit a fixed campaign calendar.\n\nReal ownership: You’ll take ideas from an insight in the data through execution and measurement, with the freedom to improve what you build.\n\nStrong customer feedback loop: You’ll see how developers and businesses use Bolna and turn those insights into better journeys across the product.\n\nWork across the company: You’ll work closely with product, engineering, and customer-facing teams to improve the user experience.\n\n\n\n\nBENEFITS\n\nCompetitive compensation, meaningful ESOP ownership, health insurance."},{"id":"386b48dd-4e7f-4c01-a0cc-ce6da16ca63b","title":"Enterprise Sales (BFSI)","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Bengaluru","secondaryLocations":[],"publishedAt":"2026-10-15T09:20:50.236+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Karnataka","addressCountry":"India","addressLocality":"Bengaluru"}},"jobUrl":"https://jobs.ashbyhq.com/bolna/386b48dd-4e7f-4c01-a0cc-ce6da16ca63b","applyUrl":"https://jobs.ashbyhq.com/bolna/386b48dd-4e7f-4c01-a0cc-ce6da16ca63b/application","descriptionHtml":"Bolna is building the voice infrastructure for India, powering millions of AI-powered conversations for businesses across BFSI, e-commerce, logistics, and more.
About the role
You will own new-logo sales into Banks, NBFCs, Insurers and Fintechs for Bolna's Voice AI products: voice agents, workflows and analytics.
This is a hunter role. You will find the accounts, build the relationships, create the pipeline and see deals through a long BFSI sales cycle, working directly with the Lead, GTM & Sales. It suits someone who has sold software to BFSI buyers, enjoys early-stage ambiguity and wants high ownership.
Key responsibilities :
The core of the role is finding new BFSI accounts and turning them into a steady, qualified pipeline.
Account scouting: identify and prioritise new BFSI accounts (banks, NBFCs, insurers, fintechs) and map the right decision-makers
Pipeline creation: build a lead pipeline from scratch through networking, cold outreach, referrals and industry events
Relationship building: develop and nurture client relationships through consistent engagement, meetings and follow-ups across a long sales cycle
Lead follow-up: qualify inbound and outbound leads and follow up persistently so no
opportunity goes cold
Full-cycle selling: understand client requirements in depth, run product demos of Bolna's voice agents, workflows and analytics, negotiate pricing and close deals
Internal collaboration: work with Business, Product and Marketing teams to understand the product deeply, pass client feedback and requirements back, and plan events that showcase Bolna's solutions
Market research: track BFSI trends, new categories and product gaps, and monitor competitors' solutions, strategy and pricing
Requirements :
Candidates must have 2–3 years of B2B sales experience in SaaS or Voice AI, with BFSI clients as their core market.
2–3 years of experience selling B2B SaaS or Voice AI products to BFSI clients (banks, NBFCs, insurance, fintech)
Proven track record of sourcing new accounts and building pipeline, not only managing existing ones
Hands-on experience across the sales cycle: prospecting, discovery, demos, pricing negotiation and closure
Ability to understand client requirements and deliver clear, credible product demos
Strong written and verbal communication
Skill at building and sustaining relationships through a long, multi-stakeholder BFSI sales cycle
Demonstrated high ownership in previous roles
Comfort working in a fast-paced environment
Good to have
Prior startup experience
Existing network among BFSI decision-makers (CXOs, heads of operations, collections, customer experience, digital or contact centre)
Why Bolna
The hottest team in the hottest market in India right now
Working with CXOs and Senior PMs of massive enterprises
Direct access to founders and product-your work to sell
You'll develop a rare, high-value skill set at the intersection of AI, product, and customer success
Competitive compensation for early-career profiles
Bengaluru office, in-person team collaboration