At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started..
As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.
This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.
Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
Have 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.
Are a strong communicator who can make AI and technical concepts simple for non-technical users.
Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started..\n\n\n\n\nABOUT THE ROLE\n\nAs an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.\n\nThis is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.\n\n\n\n\nYOUR CORE RESPONSIBILITIES\n\n - Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.\n\n - Customize prompt flows and voice logic to match each business’s tone, processes, and goals.\n\n - Train owners and office managers on best practices, troubleshooting, and ongoing optimization.\n\n - Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.\n\n - Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.\n \n \n\n\nYOU MIGHT BE A FIT IF YOU\n\n - Have 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.\n\n - Are a strong communicator who can make AI and technical concepts simple for non-technical users.\n\n - Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.\n\n - Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"f7d90a19-587a-476c-9c08-9e11f13207a0","title":"Account Executive, Mid-Market","department":"Sales","team":"Sales","employmentType":"FullTime","location":"United States","secondaryLocations":[],"publishedAt":"2026-07-27T21:46:20.203+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/f7d90a19-587a-476c-9c08-9e11f13207a0","applyUrl":"https://jobs.ashbyhq.com/broccoli/f7d90a19-587a-476c-9c08-9e11f13207a0/application","descriptionHtml":"We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:
Hundreds of contractors use Broccoli to run their front office
We’ve grown from $0 → millions in ARR in under a year
We’re trusted by both single-location operators and the largest PE-backed roll-ups
Raised $25M+ from Khosla Ventures and YC
Broccoli is building the AI intelligence layer that runs front-office operations for home service businesses — turning calls into scheduled appointments and real revenue. We’re looking for an Account Executive for Mid-Market to own a high-velocity sales motion with strong inbound demand — and the autonomy to create pipeline when needed. This role is about speed, judgment, and execution. If you like momentum, tight feedback loops, and seeing your work turn into revenue quickly, this role is for you.
This is a high-volume sales role focused on independent operators and growing multi-location businesses. Typical deal sizes are $20K - 40K ACV, with short sales cycles and clear ROI.
Inbound will drive the majority of pipeline — but the best reps here don’t wait. You’ll prospect strategically when it makes sense to hit your number and grow accounts faster.
Own the full Mid-Market sales cycle — from first conversation to close.
Run high-quality, fast demos that clearly connect Broccoli to customer outcomes.
Close a high volume of deals with short, efficient sales cycles.
Prospect when needed — outbound to high-intent accounts, expansions, and lookalike customers.
Understand customer workflows quickly and tailor the pitch without over-customizing.
Partner closely with onboarding and customer success to ensure smooth handoffs.
Maintain a tight pipeline and consistently hit quota.
Share feedback from the field to improve messaging, pricing, and product.
2–5+ years of experience in a high-velocity B2B SaaS sales role.
Proven success closing $20K–$40K ACV deals.
Comfort balancing inbound volume with thoughtful outbound.
Strong discovery, demo, and closing skills.
Bias toward action and ownership.
Clear, confident communication with operators and business owners.
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI\n\nWe work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.\n\nOur AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.\n\nWe started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:\n\n - Hundreds of contractors use Broccoli to run their front office\n\n - We’ve grown from $0 → millions in ARR in under a year\n\n - We’re trusted by both single-location operators and the largest PE-backed roll-ups\n\n - Raised $25M+ from Khosla Ventures and YC\n \n \n\n\nACCOUNT EXECUTIVE, MID-MARKET @ BROCCOLI\n\nBroccoli is building the AI intelligence layer that runs front-office operations for home service businesses — turning calls into scheduled appointments and real revenue. We’re looking for an Account Executive for Mid-Market to own a high-velocity sales motion with strong inbound demand — and the autonomy to create pipeline when needed. This role is about speed, judgment, and execution. If you like momentum, tight feedback loops, and seeing your work turn into revenue quickly, this role is for you.\n\n\n\n\nABOUT THE ROLE\n\nThis is a high-volume sales role focused on independent operators and growing multi-location businesses. Typical deal sizes are $20K - 40K ACV, with short sales cycles and clear ROI.\n\nInbound will drive the majority of pipeline — but the best reps here don’t wait. You’ll prospect strategically when it makes sense to hit your number and grow accounts faster.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own the full Mid-Market sales cycle — from first conversation to close.\n\n - Run high-quality, fast demos that clearly connect Broccoli to customer outcomes.\n\n - Close a high volume of deals with short, efficient sales cycles.\n\n - Prospect when needed — outbound to high-intent accounts, expansions, and lookalike customers.\n\n - Understand customer workflows quickly and tailor the pitch without over-customizing.\n\n - Partner closely with onboarding and customer success to ensure smooth handoffs.\n\n - Maintain a tight pipeline and consistently hit quota.\n\n - Share feedback from the field to improve messaging, pricing, and product.\n \n \n\n\nWHAT YOU’LL BRING\n\n - 2–5+ years of experience in a high-velocity B2B SaaS sales role.\n\n - Proven success closing $20K–$40K ACV deals.\n\n - Comfort balancing inbound volume with thoughtful outbound.\n\n - Strong discovery, demo, and closing skills.\n\n - Bias toward action and ownership.\n\n - Clear, confident communication with operators and business owners.\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"3e59cf67-61dd-4210-b5dc-c7338fa91eba","title":"Software Engineer ","department":"Engineering","team":"Software Engineering ","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-12-18T20:19:11.534+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/3e59cf67-61dd-4210-b5dc-c7338fa91eba","applyUrl":"https://jobs.ashbyhq.com/broccoli/3e59cf67-61dd-4210-b5dc-c7338fa91eba/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We’re looking for a Software Engineer to help build the AI intelligence layer that runs front-office operations for home service businesses. You’ll work on systems that don’t just generate responses—but take real actions like booking jobs, dispatching technicians, and driving revenue.
This is a product engineering role. You won’t just write code—you’ll shape how the product works in the real world, talking to customers, understanding edge cases, and shipping quickly.
Build end-to-end features across backend and frontend that directly impact customer revenue
Work closely with design, product, and GTM to ship features from idea to production
Translate real-world workflows (calls, scheduling, dispatch) into scalable systems
Improve system reliability, performance, and developer velocity as we scale
Learn fast by working directly with customers and iterating based on real usage
1–5 years of experience building and shipping products
Strong fundamentals across backend and frontend systems
High ownership—you don’t wait for specs, you figure things out
Curiosity for how real businesses operate, not just how software works
Ability to move fast without breaking things that matter
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We’re looking for a Senior Software Engineer to own critical parts of the product and drive execution across complex systems. You’ll be responsible for turning ambiguous problems into shipped features that work reliably in high-stakes, real-world environments.
This is a high-ownership role where you’ll operate like a mini founder—balancing speed, quality, and real customer outcomes.
Own major product areas end-to-end—from problem definition to production
Design and build scalable systems across backend, frontend, and integrations (e.g., ServiceTitan)
Work directly with customers to understand workflows and translate them into product decisions
Drive technical decisions that improve reliability, scalability, and speed of execution
Mentor engineers and raise the bar for engineering quality and product thinking
5–8+ years of experience building and scaling production systems
Proven ability to ship complex features with high ownership
Strong product instincts—you know what matters and what doesn’t
Ability to operate in ambiguity and move from 0 → 1 → scale
Clear communication and ability to align teams around decisions
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\nSENIOR SOFTWARE ENGINEER @ BROCCOLI\n\nWe’re looking for a Senior Software Engineer to own critical parts of the product and drive execution across complex systems. You’ll be responsible for turning ambiguous problems into shipped features that work reliably in high-stakes, real-world environments.\n\nThis is a high-ownership role where you’ll operate like a mini founder—balancing speed, quality, and real customer outcomes.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own major product areas end-to-end—from problem definition to production\n\n - Design and build scalable systems across backend, frontend, and integrations (e.g., ServiceTitan)\n\n - Work directly with customers to understand workflows and translate them into product decisions\n\n - Drive technical decisions that improve reliability, scalability, and speed of execution\n\n - Mentor engineers and raise the bar for engineering quality and product thinking\n\n\n\n\nWHAT YOU’LL BRING\n\n - 5–8+ years of experience building and scaling production systems\n\n - Proven ability to ship complex features with high ownership\n\n - Strong product instincts—you know what matters and what doesn’t\n\n - Ability to operate in ambiguity and move from 0 → 1 → scale\n\n - Clear communication and ability to align teams around decisions\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.\n\n"},{"id":"800985cc-f621-4765-a23f-408b9833efda","title":"Staff Software Engineer","department":"Engineering","team":"Software Engineering ","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2025-12-18T21:12:19.930+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/800985cc-f621-4765-a23f-408b9833efda","applyUrl":"https://jobs.ashbyhq.com/broccoli/800985cc-f621-4765-a23f-408b9833efda/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We’re looking for a Staff Engineer to define and build the technical foundation of Broccoli’s AI operating system. You’ll work on the hardest problems—system architecture, reliability at scale, and translating messy real-world operations into deterministic, high-performing systems.
This is not a pure IC coding role or a pure architect role—it’s both. You’ll lead by building, not by delegating.
Own architecture across critical systems (AI agents, real-time voice, integrations, workflows)
Define technical strategy that enables speed today and scale tomorrow
Solve high-leverage problems across the stack—performance, reliability, correctness
Partner closely with product and leadership to shape long-term direction
Uplevel the entire engineering team through design reviews, mentorship, and standards
8+ years of experience building and scaling complex systems
Strong track record of solving ambiguous, high-impact technical problems
Deep understanding of system design, tradeoffs, and scalability
Ability to balance long-term architecture with short-term execution
High standards for quality, but pragmatic about speed
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\n\n\nSTAFF SOFTWARE ENGINEER @ BROCCOLI\n\nWe’re looking for a Staff Engineer to define and build the technical foundation of Broccoli’s AI operating system. You’ll work on the hardest problems—system architecture, reliability at scale, and translating messy real-world operations into deterministic, high-performing systems.\n\nThis is not a pure IC coding role or a pure architect role—it’s both. You’ll lead by building, not by delegating.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own architecture across critical systems (AI agents, real-time voice, integrations, workflows)\n\n - Define technical strategy that enables speed today and scale tomorrow\n\n - Solve high-leverage problems across the stack—performance, reliability, correctness\n\n - Partner closely with product and leadership to shape long-term direction\n\n - Uplevel the entire engineering team through design reviews, mentorship, and standards\n\n\n\n\nWHAT YOU’LL BRING\n\n - 8+ years of experience building and scaling complex systems\n\n - Strong track record of solving ambiguous, high-impact technical problems\n\n - Deep understanding of system design, tradeoffs, and scalability\n\n - Ability to balance long-term architecture with short-term execution\n\n - High standards for quality, but pragmatic about speed\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"e0726069-627d-486e-8459-4aba6221e490","title":"Customer Success Manager","department":"Customer Success","team":"Customer Success","employmentType":"FullTime","location":"Lehi, Utah","secondaryLocations":[],"publishedAt":"2026-08-31T16:59:01.112+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Utah","addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/e0726069-627d-486e-8459-4aba6221e490","applyUrl":"https://jobs.ashbyhq.com/broccoli/e0726069-627d-486e-8459-4aba6221e490/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
AI Success Manager — Broccoli AI
This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR.
Own a portfolio of customers (SMB → enterprise)
Drive adoption and usage of Broccoli’s AI agents
Identify and execute expansion opportunities:
More call volume
More products (inbound, outbound, QA, etc.)
More locations
Monitor account health using data (usage, bookings)
Run onboarding and ensure fast time-to-value
Work closely with product + engineering to improve outcomes
Analytical
You’re comfortable with data and metrics
You can quickly understand what’s working vs not
Operator mindset
You don’t wait for instructions — you figure things out
You think in workflows and outcomes, not tasks
AI-native
You use tools like Claude to move faster and automate work
You look for leverage in everything you do
Revenue-oriented
You understand your job is to grow accounts, not just support them
You’re comfortable identifying and pushing upsells
Customer-focused (but not soft)
You care about customer outcomes — revenue, bookings, efficiency
You’re willing to push customers to change how they operate
Your accounts expand consistently
High product adoption and usage across customers
Low churn, high NDR
Customers see clear ROI from Broccoli
You manage more accounts over time without losing quality (through systems + AI)
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI AI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\nAI Success Manager — Broccoli AI\n\nThis is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own a portfolio of customers (SMB → enterprise)\n\n - Drive adoption and usage of Broccoli’s AI agents\n\n - Identify and execute expansion opportunities:\n \n - More call volume\n \n - More products (inbound, outbound, QA, etc.)\n \n - More locations\n\n - Monitor account health using data (usage, bookings)\n\n - Run onboarding and ensure fast time-to-value\n\n - Work closely with product + engineering to improve outcomes\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\nAnalytical\n\n - You’re comfortable with data and metrics\n\n - You can quickly understand what’s working vs not\n\nOperator mindset\n\n - You don’t wait for instructions — you figure things out\n\n - You think in workflows and outcomes, not tasks\n\nAI-native\n\n - You use tools like Claude to move faster and automate work\n\n - You look for leverage in everything you do\n\nRevenue-oriented\n\n - You understand your job is to grow accounts, not just support them\n\n - You’re comfortable identifying and pushing upsells\n\nCustomer-focused (but not soft)\n\n - You care about customer outcomes — revenue, bookings, efficiency\n\n - You’re willing to push customers to change how they operate\n\n\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - Your accounts expand consistently\n\n - High product adoption and usage across customers\n\n - Low churn, high NDR\n\n - Customers see clear ROI from Broccoli\n\n - You manage more accounts over time without losing quality (through systems + AI)\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.\n\n\n"},{"id":"5e5e76cf-1cf5-4b9f-85f8-89e92d499324","title":"AI Customer Strategy Lead","department":"Strategy and Operations","team":"Strategy and Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-07-30T22:42:17.468+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/5e5e76cf-1cf5-4b9f-85f8-89e92d499324","applyUrl":"https://jobs.ashbyhq.com/broccoli/5e5e76cf-1cf5-4b9f-85f8-89e92d499324/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We’re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.
This is the work that turns a signed contract into a customer who runs their front office on our platform. You’ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer’s own numbers. You won’t do it alone — you’ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You’ll do this across a portfolio of customers at once, and you’ll help shape the playbook and delivery model that let us do it well at scale.
The best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product. This is hands-on transformation work — you own the rollout and the outcome, not a set of recommendations. You understand SMB operators, you’re comfortable in the data, and you measure yourself by whether the customer is genuinely better off. It’s an early, high-ownership role with real room to grow as we scale.
Own the rollout. Take customers from signed to fully live on the platform — scoping, configuration, launch, and adoption across the front office, technicians, and locations.
Learn the business first. Understand how each customer actually operates, then set up the platform to fit the way they work.
Drive adoption and value. Make sure customers are using the platform deeply and getting real results — and quantify it in hard numbers (ROI, revenue, conversion, labor savings).
Manage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.
Be the customer’s trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.
Partner with engineering. Work hand in hand with our forward-deployed engineers — they handle the deep technical build, you own the customer, the configuration, and the outcome.
Influence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.
Feed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.
4–8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).
Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you’ve turned toward customers and business outcomes.
A track record of getting customers live and adopting — ideally across a portfolio, and ideally with SMB or multi-location operators.
Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.
Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes.
Comfort in the data yourself — you can pull the numbers, show the impact, and tell the story.
Strong presence with both senior leaders and frontline operators; you can earn a shop owner’s trust as easily as an executive’s.
An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.
Excited to work in person 5 days a week in San Francisco with the team.
You’ve owned a platform migration or major product rollout across many customers or locations.
Experience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.
Startup experience.
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI AI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\n\nTHE ROLE\n\nWe’re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.\n\nThis is the work that turns a signed contract into a customer who runs their front office on our platform. You’ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer’s own numbers. You won’t do it alone — you’ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You’ll do this across a portfolio of customers at once, and you’ll help shape the playbook and delivery model that let us do it well at scale.\n\nThe best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product. This is hands-on transformation work — you own the rollout and the outcome, not a set of recommendations. You understand SMB operators, you’re comfortable in the data, and you measure yourself by whether the customer is genuinely better off. It’s an early, high-ownership role with real room to grow as we scale.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own the rollout. Take customers from signed to fully live on the platform — scoping, configuration, launch, and adoption across the front office, technicians, and locations.\n\n - Learn the business first. Understand how each customer actually operates, then set up the platform to fit the way they work.\n\n - Drive adoption and value. Make sure customers are using the platform deeply and getting real results — and quantify it in hard numbers (ROI, revenue, conversion, labor savings).\n\n - Manage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.\n\n - Be the customer’s trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.\n\n - Partner with engineering. Work hand in hand with our forward-deployed engineers — they handle the deep technical build, you own the customer, the configuration, and the outcome.\n\n - Influence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.\n\n - Feed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - 4–8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).\n\n - Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you’ve turned toward customers and business outcomes.\n\n - A track record of getting customers live and adopting — ideally across a portfolio, and ideally with SMB or multi-location operators.\n\n - Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.\n\n - Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes.\n\n - Comfort in the data yourself — you can pull the numbers, show the impact, and tell the story.\n\n - Strong presence with both senior leaders and frontline operators; you can earn a shop owner’s trust as easily as an executive’s.\n\n - An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.\n\n - Excited to work in person 5 days a week in San Francisco with the team.\n\n\n\n\nBONUS POINTS\n\n - You’ve owned a platform migration or major product rollout across many customers or locations.\n\n - Experience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.\n\n - Startup experience.\n\n \n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"52cc8f79-e972-4776-896b-ead4dd602523","title":"AI Transformation Lead","department":"Strategy and Operations","team":"Strategy and Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-09-14T21:33:04.164+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/52cc8f79-e972-4776-896b-ead4dd602523","applyUrl":"https://jobs.ashbyhq.com/broccoli/52cc8f79-e972-4776-896b-ead4dd602523/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We’re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.
This is the work that turns a signed contract into a customer who runs their front office on our platform. You’ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer’s own numbers. You won’t do it alone — you’ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You’ll do this across a portfolio of customers at once, and you’ll help shape the playbook and delivery model that let us do it well at scale.
The best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product. This is hands-on transformation work — you own the rollout and the outcome, not a set of recommendations. You understand SMB operators, you’re comfortable in the data, and you measure yourself by whether the customer is genuinely better off. It’s an early, high-ownership role with real room to grow as we scale.
Own the rollout. Take customers from signed to fully live on the platform — scoping, configuration, launch, and adoption across the front office, technicians, and locations.
Learn the business first. Understand how each customer actually operates, then set up the platform to fit the way they work.
Drive adoption and value. Make sure customers are using the platform deeply and getting real results — and quantify it in hard numbers (ROI, revenue, conversion, labor savings).
Manage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.
Be the customer’s trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.
Partner with engineering. Work hand in hand with our forward-deployed engineers — they handle the deep technical build, you own the customer, the configuration, and the outcome.
Influence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.
Feed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.
4–8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).
Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you’ve turned toward customers and business outcomes.
A track record of getting customers live and adopting — ideally across a portfolio, and ideally with SMB or multi-location operators.
Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.
Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes.
Comfort in the data yourself — you can pull the numbers, show the impact, and tell the story.
Strong presence with both senior leaders and frontline operators; you can earn a shop owner’s trust as easily as an executive’s.
An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.
Excited to work in person 5 days a week in San Francisco with the team.
You’ve owned a platform migration or major product rollout across many customers or locations.
Experience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.
Startup experience.
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI AI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n \n\n\nTHE ROLE\n\nWe’re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.\n\nThis is the work that turns a signed contract into a customer who runs their front office on our platform. You’ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer’s own numbers. You won’t do it alone — you’ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You’ll do this across a portfolio of customers at once, and you’ll help shape the playbook and delivery model that let us do it well at scale.\n\nThe best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product. This is hands-on transformation work — you own the rollout and the outcome, not a set of recommendations. You understand SMB operators, you’re comfortable in the data, and you measure yourself by whether the customer is genuinely better off. It’s an early, high-ownership role with real room to grow as we scale.\n\n \n\n\nWHAT YOU’LL DO\n\n - Own the rollout. Take customers from signed to fully live on the platform — scoping, configuration, launch, and adoption across the front office, technicians, and locations.\n\n - Learn the business first. Understand how each customer actually operates, then set up the platform to fit the way they work.\n\n - Drive adoption and value. Make sure customers are using the platform deeply and getting real results — and quantify it in hard numbers (ROI, revenue, conversion, labor savings).\n\n - Manage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.\n\n - Be the customer’s trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.\n\n - Partner with engineering. Work hand in hand with our forward-deployed engineers — they handle the deep technical build, you own the customer, the configuration, and the outcome.\n\n - Influence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.\n\n - Feed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.\n\n \n\n\nWHAT WE’RE LOOKING FOR\n\n - 4–8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).\n\n - Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you’ve turned toward customers and business outcomes.\n\n - A track record of getting customers live and adopting — ideally across a portfolio, and ideally with SMB or multi-location operators.\n\n - Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.\n\n - Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes.\n\n - Comfort in the data yourself — you can pull the numbers, show the impact, and tell the story.\n\n - Strong presence with both senior leaders and frontline operators; you can earn a shop owner’s trust as easily as an executive’s.\n\n - An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.\n\n - Excited to work in person 5 days a week in San Francisco with the team.\n\n \n\n\nBONUS POINTS\n\n - You’ve owned a platform migration or major product rollout across many customers or locations.\n\n - Experience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.\n\n - Startup experience.\n\n \n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"c11599b9-56c3-4dc6-95f8-c263b7d4e55a","title":"Head of AI Success","department":"Customer Success","team":"Customer Success","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-04-23T19:36:18.127+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/c11599b9-56c3-4dc6-95f8-c263b7d4e55a","applyUrl":"https://jobs.ashbyhq.com/broccoli/c11599b9-56c3-4dc6-95f8-c263b7d4e55a/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
This is not a traditional Head of Customer Success role (and previous experience leading customer success is a plus, but not required).
We’re not hiring someone to just manage relationships or coach people. We’re hiring someone deeply analytical, systems-driven, and AI-native — someone who can design and build a machine that drives retention and expansion at scale, not manage it manually.
Everything post-sale. Your goals are to maximize customer happiness, product usage, and NDR. You'll own:
Retention + Expansion
Customer outcomes (bookings, revenue, efficiency)
Deployment speed (time-to-value in days, not weeks)
Support (AI-first, proactive, scalable)
Build the AI-powered success engine that scales from 500 → 5,000+ customers
Create systems for:
Account segmentation + ownership
Health scoring
Expansion and upsell playbooks
Turn customer data into revenue opportunities
Redesign onboarding to be fast, repeatable, and low-touch
Automate support and success workflows using AI
Hire and lead teams across Success, Deployment, and Support
Best-in-class NDR (expansion becomes predictable)
Faster deployments, lower support load
Clear, repeatable expansion engine
A lean, high-leverage team powered by AI
Systems thinker
You design scalable systems, not manual processes
You’ve built (or can build) health scoring, segmentation, and playbooks
Analytical
You live in metrics: NDR, churn, expansion, usage
You turn messy data into clear actions
AI-native
You instinctively automate workflows using tools like Claude
You think leverage first, headcount last
Revenue-driven
You see CS as a revenue function, not support
You’re comfortable owning expansion and NDR
Builder
You want to create the playbook, not inherit one
You’ve scaled or want to scale messy systems into machines
8+ years of strategy, product, or operations experience (e.g., product manager, engagement manager, consultant, founder, etc.)
Strong interpersonal and relationship-building skills
Experience developing new AI solutions in fast-moving, ambiguous environments
Bonus:
Knowledge of Customer Success processes, systems, and best practices
Experience at a high-growth startup environment
Background in computer science or AI product management
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI AI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\n\nHEAD OF AI SUCCESS @ BROCCOLI\n\nThis is not a traditional Head of Customer Success role (and previous experience leading customer success is a plus, but not required). \n\nWe’re not hiring someone to just manage relationships or coach people. We’re hiring someone deeply analytical, systems-driven, and AI-native — someone who can design and build a machine that drives retention and expansion at scale, not manage it manually.\n\n\n\n\nWHAT YOU’LL OWN\n\nEverything post-sale. Your goals are to maximize customer happiness, product usage, and NDR. You'll own:\n\n - Retention + Expansion \n\n - Customer outcomes (bookings, revenue, efficiency)\n\n - Deployment speed (time-to-value in days, not weeks)\n\n - Support (AI-first, proactive, scalable)\n \n \n\n\nWHAT YOU’LL DO\n\n - Build the AI-powered success engine that scales from 500 → 5,000+ customers\n\n - Create systems for:\n \n - Account segmentation + ownership\n \n - Health scoring\n \n - Expansion and upsell playbooks\n\n - Turn customer data into revenue opportunities\n\n - Redesign onboarding to be fast, repeatable, and low-touch\n\n - Automate support and success workflows using AI\n\n - Hire and lead teams across Success, Deployment, and Support\n\n\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - Best-in-class NDR (expansion becomes predictable)\n\n - Faster deployments, lower support load\n\n - Clear, repeatable expansion engine\n\n - A lean, high-leverage team powered by AI\n\n\n\n\nHOW YOU OPERATE\n\nSystems thinker\n\n - You design scalable systems, not manual processes\n\n - You’ve built (or can build) health scoring, segmentation, and playbooks\n\nAnalytical\n\n - You live in metrics: NDR, churn, expansion, usage\n\n - You turn messy data into clear actions\n\nAI-native\n\n - You instinctively automate workflows using tools like Claude\n\n - You think leverage first, headcount last\n\nRevenue-driven\n\n - You see CS as a revenue function, not support\n\n - You’re comfortable owning expansion and NDR\n\nBuilder\n\n - You want to create the playbook, not inherit one\n\n - You’ve scaled or want to scale messy systems into machines\n\n\n\n\nYOUR BACKGROUND\n\n - 8+ years of strategy, product, or operations experience (e.g., product manager, engagement manager, consultant, founder, etc.)\n\n - Strong interpersonal and relationship-building skills\n\n - Experience developing new AI solutions in fast-moving, ambiguous environments\n\n - Bonus:\n \n - Knowledge of Customer Success processes, systems, and best practices\n \n - Experience at a high-growth startup environment\n \n - Background in computer science or AI product management\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"bb94a523-68f4-4f0f-b0dd-15c683bec9ea","title":"AI Strategy Lead","department":"Strategy and Operations","team":"Strategy and Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-05-11T20:21:43.025+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/bb94a523-68f4-4f0f-b0dd-15c683bec9ea","applyUrl":"https://jobs.ashbyhq.com/broccoli/bb94a523-68f4-4f0f-b0dd-15c683bec9ea/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
If you've been on the value creation side of private equity, you know the job: find the operational levers, pull them across the portfolio, and turn them into EBITDA. AI is the largest lever to come along in a generation, and Broccoli is how the trades pull it.
We're hiring AI Strategy Lead to drive AI value creation across several of our strategic PE-backed growth accounts. You'll help our CEO communicate the value creation thesis for these accounts, own the outcome of delivering against it, and shape where each customer takes AI next.
You won't do it alone. Each account comes with a dedicated team of implementation, customer success, and forward-deployed engineers driving deployments and adoption on the ground. You lead those teams and own the outcome: ensuring every account gets the most from what it has today and has a clear path to realizing additional value over time across products and locations.
Expect travel to customers as needed to build relationships and drive outcomes.
Own the outcome on each account: make sure every location is getting the highest value from the AI products it runs today, quantify it in hard numbers (ROI, EBITDA impact, revenue, conversion, labor savings), and turn frontline results into reporting for customer leadership.
Diagnose why some locations outperform and others lag, then close the gap across technology, people, and process.
Drive expansion into more AI products and more locations, growing each account toward our expanding platform.
Support our CEO on the executive relationship, owning the prep, the value story, and the day-to-day with customer leadership.
Direct the on-account team that owns execution (implementation, customer success, forward-deployed engineers) while you stay accountable for the outcome.
Feed learnings from the field back to Product, Engineering, and Operations to shape both the roadmap and our operating model.
5-8+ years across PE value creation or operating roles, strategy consulting (MBB), tech consulting (Deloitte, Accenture) or strategy & operations in trades, industrials, or field services. Significant plus for experience with tech transformations
A track record of measurable impact: EBITDA, margin, revenue, or operational improvement you drove through execution, not just recommended.
Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes to make sure they are.
Strong executive presence. You hold your own with operators and senior leaders.
Comfortable in the data yourself. You can pull the numbers and build the model.
You build polished, executive-ready slides that make complex work easy to follow.
Deep operational knowledge of how roll-up businesses run, and where the leverage hides.
An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes how organizations operate.
Excited to work in-person 5 days a week in San Francisco with the team
Experience at PE portco specifically in home services (e.g., HVAC, roofing, garage, pest control, etc.)
Startup experience
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI AI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\n\nTHE ROLE\n\nIf you've been on the value creation side of private equity, you know the job: find the operational levers, pull them across the portfolio, and turn them into EBITDA. AI is the largest lever to come along in a generation, and Broccoli is how the trades pull it.\n\n\n\nWe're hiring AI Strategy Lead to drive AI value creation across several of our strategic PE-backed growth accounts. You'll help our CEO communicate the value creation thesis for these accounts, own the outcome of delivering against it, and shape where each customer takes AI next.\n\n\n\nYou won't do it alone. Each account comes with a dedicated team of implementation, customer success, and forward-deployed engineers driving deployments and adoption on the ground. You lead those teams and own the outcome: ensuring every account gets the most from what it has today and has a clear path to realizing additional value over time across products and locations.\n\n\n\nExpect travel to customers as needed to build relationships and drive outcomes.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own the outcome on each account: make sure every location is getting the highest value from the AI products it runs today, quantify it in hard numbers (ROI, EBITDA impact, revenue, conversion, labor savings), and turn frontline results into reporting for customer leadership.\n\n - Diagnose why some locations outperform and others lag, then close the gap across technology, people, and process.\n\n - Drive expansion into more AI products and more locations, growing each account toward our expanding platform.\n\n - Support our CEO on the executive relationship, owning the prep, the value story, and the day-to-day with customer leadership.\n\n - Direct the on-account team that owns execution (implementation, customer success, forward-deployed engineers) while you stay accountable for the outcome.\n\n - Feed learnings from the field back to Product, Engineering, and Operations to shape both the roadmap and our operating model.\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - 5-8+ years across PE value creation or operating roles, strategy consulting (MBB), tech consulting (Deloitte, Accenture) or strategy & operations in trades, industrials, or field services. Significant plus for experience with tech transformations\n\n - A track record of measurable impact: EBITDA, margin, revenue, or operational improvement you drove through execution, not just recommended.\n\n - Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes to make sure they are.\n\n - Strong executive presence. You hold your own with operators and senior leaders.\n\n - Comfortable in the data yourself. You can pull the numbers and build the model.\n\n - You build polished, executive-ready slides that make complex work easy to follow.\n\n - Deep operational knowledge of how roll-up businesses run, and where the leverage hides.\n\n - An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes how organizations operate.\n\n - Excited to work in-person 5 days a week in San Francisco with the team\n\n\n\n\nBONUS POINTS\n\n - Experience at PE portco specifically in home services (e.g., HVAC, roofing, garage, pest control, etc.)\n\n - Startup experience\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"5725cc57-a860-40db-b095-d3f0ad2276a1","title":"Senior Product Manager","department":"Engineering","team":"Product","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-05-11T23:33:38.377+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/5725cc57-a860-40db-b095-d3f0ad2276a1","applyUrl":"https://jobs.ashbyhq.com/broccoli/5725cc57-a860-40db-b095-d3f0ad2276a1/application","descriptionHtml":"We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:
Hundreds of contractors use Broccoli to run their front office
We’ve grown from $0 → millions in ARR in under a year
We’re trusted by both single-location operators and the largest PE-backed roll-ups
Raised $25M+ from Khosla Ventures and YC
This is one of the highest-impact roles at Broccoli. In this role, you'll shape what we build, in what order, and how successful the rollouts are.
Broccoli is at an exciting growth stage with constant product tradeoffs. New products to build. A steady stream of feature requests from existing customers. Two different customer profiles: enterprise operators and independent SMBs. Plus rapid expansion into new verticals within home services. Every week involves hard calls about what gets built and what doesn't. You'll own those calls day-to-day and help the founders make the bigger strategic ones. When something ships, you own the rollout to customers, the CS team, and the sales team, plus the metrics and the honest answer to whether it actually worked.
We are especially looking for someone who can do two things well. First: get deep into our customers' businesses. We build with design partners, embedding with their teams and truly understanding their businesses. We prioritize based on which AI agents will have the biggest P&L impact for them. Second: know what's possible with AI. Customers ask for what they've seen SaaS products do. You should be building toward what AI makes possible, which is almost always something far better than what anyone thought to request.
Prioritization manage tradeoffs across new products, feature requests, enterprise vs. SMB needs, and expanding verticals; give the team a clear, defensible view of what's most important and why
Founder leverage bring enough structure and insight to strategic conversations that the founders can make faster, better decisions on the hard calls
Specs and mockups write specs built around the \"why\" and produce basic mockups that give engineering enough to move fast
Launch and go-to-market coordinate with customer success, sales, and marketing when features ship; ensuring the right enablement, release notes, and customer comms are in place
Metrics define what success looks like for every feature, ensure the right things get tracked, and review outcomes after every launch
AI PM agent build and leverage an agent that ingests tickets, call transcripts, Linear, and product metrics and surfaces what matters most, so your time goes to synthesis and judgment, not information gathering
Must-haves
High-agency: you bring structure to ambiguity, move without being told, and own outcomes end to end
Strong business judgment: you get to the real need underneath a customer request and prioritize based on P&L impact, not loudest voice
AI-first: you default to asking what's now possible, not what's been done before, and you've built agents or AI-powered workflows yourself
Excited to work in-office five days a week to collaborate closely with the founders and the team
Strong plus
Former founder, or a PM who has operated like one: you've made calls with incomplete information, owned outcomes, and stayed close to customers throughout
Experience at a high-growth B2B startup (Series A to C)
Home services or field service management experience
Not a fit
PM experience primarily in process management, stakeholder alignment, or sprint facilitation
Never owned a product outcome end to end
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI AI\n\nWe work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.\n\nWe started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:\n\n - Hundreds of contractors use Broccoli to run their front office\n\n - We’ve grown from $0 → millions in ARR in under a year\n\n - We’re trusted by both single-location operators and the largest PE-backed roll-ups\n\n - Raised $25M+ from Khosla Ventures and YC\n\n \n\n\nTHE ROLE\n\nThis is one of the highest-impact roles at Broccoli. In this role, you'll shape what we build, in what order, and how successful the rollouts are.\n\nBroccoli is at an exciting growth stage with constant product tradeoffs. New products to build. A steady stream of feature requests from existing customers. Two different customer profiles: enterprise operators and independent SMBs. Plus rapid expansion into new verticals within home services. Every week involves hard calls about what gets built and what doesn't. You'll own those calls day-to-day and help the founders make the bigger strategic ones. When something ships, you own the rollout to customers, the CS team, and the sales team, plus the metrics and the honest answer to whether it actually worked.\n\nWe are especially looking for someone who can do two things well. First: get deep into our customers' businesses. We build with design partners, embedding with their teams and truly understanding their businesses. We prioritize based on which AI agents will have the biggest P&L impact for them. Second: know what's possible with AI. Customers ask for what they've seen SaaS products do. You should be building toward what AI makes possible, which is almost always something far better than what anyone thought to request.\n\n \n\n\nWHAT YOU'LL OWN\n\n - Prioritization manage tradeoffs across new products, feature requests, enterprise vs. SMB needs, and expanding verticals; give the team a clear, defensible view of what's most important and why\n\n - Founder leverage bring enough structure and insight to strategic conversations that the founders can make faster, better decisions on the hard calls\n\n - Specs and mockups write specs built around the \"why\" and produce basic mockups that give engineering enough to move fast\n\n - Launch and go-to-market coordinate with customer success, sales, and marketing when features ship; ensuring the right enablement, release notes, and customer comms are in place\n\n - Metrics define what success looks like for every feature, ensure the right things get tracked, and review outcomes after every launch\n\n - AI PM agent build and leverage an agent that ingests tickets, call transcripts, Linear, and product metrics and surfaces what matters most, so your time goes to synthesis and judgment, not information gathering\n\n \n\n\nWHO WE'RE LOOKING FOR\n\nMust-haves\n\n - High-agency: you bring structure to ambiguity, move without being told, and own outcomes end to end\n\n - Strong business judgment: you get to the real need underneath a customer request and prioritize based on P&L impact, not loudest voice\n\n - AI-first: you default to asking what's now possible, not what's been done before, and you've built agents or AI-powered workflows yourself\n\n - Excited to work in-office five days a week to collaborate closely with the founders and the team\n\nStrong plus\n\n - Former founder, or a PM who has operated like one: you've made calls with incomplete information, owned outcomes, and stayed close to customers throughout\n\n - Experience at a high-growth B2B startup (Series A to C)\n\n - Home services or field service management experience\n\nNot a fit\n\n - PM experience primarily in process management, stakeholder alignment, or sprint facilitation\n\n - Never owned a product outcome end to end\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"f66497c1-e5d4-416f-9934-16886d9ea54f","title":"Strategy & Operations Lead","department":"Strategy and Operations","team":"Strategy and Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-05-12T02:46:03.764+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/f66497c1-e5d4-416f-9934-16886d9ea54f","applyUrl":"https://jobs.ashbyhq.com/broccoli/f66497c1-e5d4-416f-9934-16886d9ea54f/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
As a Strategy & Operations Lead, you'll work across one or more of our core Strategy & Operations pillars, depending on your experience and the company's priorities. This role is designed for high-agency operators who thrive in fast-paced environments and want to work on the most important problems facing the business: from company strategy and operational excellence to customer transformation and enterprise growth.
Business Operations
Objective: Build the operating system that helps Broccoli scale efficiently.
Responsibilities:
Own business performance management, KPIs, reporting, and operational reviews.
Build and manage key enablement tools such as QBRs, health scorecards, and product adoption dashboards.
Drive business enablement initiatives that improve customer and revenue outcomes.
Lead cross-functional operational improvements across go-to-market, customer success, and growth.
Founder's Office
Objective: Drive company strategy, planning, and executive initiatives.
Responsibilities:
Support strategic planning, board materials, and executive decision-making.
Lead high-priority company initiatives and special projects.
Drive alignment and execution against key company priorities.
AI Transformation
Objective: Help customers adopt AI and transform how their organizations operate.
Responsibilities:
Advise customers on AI adoption, workflow redesign, and organizational change.
Develop best practices and transformation frameworks.
Support customers in realizing measurable value from AI.
Intelligence Platform
Objective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.
Responsibilities:
Deliver insights, benchmarks, and reporting that help customers improve performance.
Measure AI adoption, business outcomes, and value creation.
Help shape customer-facing analytics and intelligence capabilities.
Value Creation
Objective: Quantify, communicate, and maximize the business value of AI transformation.
Responsibilities:
Build ROI models, business cases, and value creation frameworks.
Support enterprise sales and strategic customer conversations.
Partner with private equity firms and portfolio companies on AI transformation opportunities.
What We're Looking For
5+ years in strategy consulting (McKinsey, Bain, or BCG), tech consulting (Deloitte, Accenture) or comparable experience; significant plus for experience with tech transformations
Strong analytical skills and a structured approach to problem solving
High-ownership mindset with a bias toward action and execution
Exceptional customer communication skills
Excited to work in-person five days per week with the team in San Francisco.
Bonus
1–2+ years of experience at a high-growth startup.
Experience working in home services or B2B SaaS.
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI AI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\n\nTHE ROLE\n\nAs a Strategy & Operations Lead, you'll work across one or more of our core Strategy & Operations pillars, depending on your experience and the company's priorities. This role is designed for high-agency operators who thrive in fast-paced environments and want to work on the most important problems facing the business: from company strategy and operational excellence to customer transformation and enterprise growth.\n\n\n\n\nRUNNING BROCCOLI\n\nBusiness Operations\n\nObjective: Build the operating system that helps Broccoli scale efficiently.\n\nResponsibilities:\n\n - Own business performance management, KPIs, reporting, and operational reviews.\n\n - Build and manage key enablement tools such as QBRs, health scorecards, and product adoption dashboards.\n\n - Drive business enablement initiatives that improve customer and revenue outcomes.\n\n - Lead cross-functional operational improvements across go-to-market, customer success, and growth.\n\n\n\nFounder's Office\n\nObjective: Drive company strategy, planning, and executive initiatives.\n\nResponsibilities:\n\n - Support strategic planning, board materials, and executive decision-making.\n\n - Lead high-priority company initiatives and special projects.\n\n - Drive alignment and execution against key company priorities.\n\n\n\n\nHELPING CUSTOMERS SUCCEED\n\nAI Transformation\n\nObjective: Help customers adopt AI and transform how their organizations operate.\n\nResponsibilities:\n\n - Advise customers on AI adoption, workflow redesign, and organizational change.\n\n - Develop best practices and transformation frameworks.\n\n - Support customers in realizing measurable value from AI.\n \n \n\nIntelligence Platform\n\nObjective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.\n\nResponsibilities:\n\n - Deliver insights, benchmarks, and reporting that help customers improve performance.\n\n - Measure AI adoption, business outcomes, and value creation.\n\n - Help shape customer-facing analytics and intelligence capabilities.\n\n\n\n\nWINNING & EXPANDING STRATEGIC ACCOUNTS\n\nValue Creation\n\nObjective: Quantify, communicate, and maximize the business value of AI transformation.\n\nResponsibilities:\n\n - Build ROI models, business cases, and value creation frameworks.\n\n - Support enterprise sales and strategic customer conversations.\n\n - Partner with private equity firms and portfolio companies on AI transformation opportunities.\n\n\n\nWhat We're Looking For\n\n - 5+ years in strategy consulting (McKinsey, Bain, or BCG), tech consulting (Deloitte, Accenture) or comparable experience; significant plus for experience with tech transformations\n\n - Strong analytical skills and a structured approach to problem solving\n\n - High-ownership mindset with a bias toward action and execution\n\n - Exceptional customer communication skills\n\n - Excited to work in-person five days per week with the team in San Francisco.\n\nBonus\n\n - 1–2+ years of experience at a high-growth startup.\n\n - Experience working in home services or B2B SaaS.\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"3362356c-6c70-4a77-b29f-1d8f67bd42ff","title":"Head of Growth","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-05-20T18:00:10.088+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/3362356c-6c70-4a77-b29f-1d8f67bd42ff","applyUrl":"https://jobs.ashbyhq.com/broccoli/3362356c-6c70-4a77-b29f-1d8f67bd42ff/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We’re hiring a Head of Growth to own pipeline creation at Broccoli.
Your job is to build and scale the systems that generate high-quality pipeline for the sales team.
We want someone highly analytical, deeply experiments-driven, and obsessed with figuring out what actually drives revenue. This is not a traditional “manage agencies and report on MQLs” marketing role.
You should constantly be testing:
Channels
Messaging
Funnel conversion
Outbound motions
Paid campaigns
Events and partnerships
AI-powered automations and workflows
You’ll work closely with the founders, sales team, and RevOps to build the growth engine behind Broccoli’s next stage.
Pipeline generation across SMB, mid-market, and enterprise
Demand gen strategy and execution across inbound + outbound
Funnel optimization and conversion improvement
Experimentation across channels, messaging, and GTM motions
Attribution, CAC, pipeline reporting, and performance metrics
AI-driven growth systems and automations
Hiring and scaling the demand gen function over time
Strong analytical and growth mindset
8+ yrs of proven track record driving B2B pipeline
Highly experiments-driven
AI-native and excited about using AI to scale execution
High-agency and fast-moving
Comfortable operating strategically and hands-on
Excited to work in-office five days a week
Experience at a high-growth Series B/C startup
Vertical SaaS or SMB software experience
Experience building both inbound and outbound pipeline systems
Founder/operator mentality
Brand marketers without pipeline ownership
People optimized around MQLs over revenue
Managers who mainly coordinate agencies instead of executing
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\n\nTHE ROLE\n\nWe’re hiring a Head of Growth to own pipeline creation at Broccoli.\n\nYour job is to build and scale the systems that generate high-quality pipeline for the sales team.\n\nWe want someone highly analytical, deeply experiments-driven, and obsessed with figuring out what actually drives revenue. This is not a traditional “manage agencies and report on MQLs” marketing role.\n\nYou should constantly be testing:\n\n - Channels\n\n - Messaging\n\n - Funnel conversion\n\n - Outbound motions\n\n - Paid campaigns\n\n - Events and partnerships\n\n - AI-powered automations and workflows\n\nYou’ll work closely with the founders, sales team, and RevOps to build the growth engine behind Broccoli’s next stage.\n\n\n\n\nWHAT YOU’LL OWN\n\n - Pipeline generation across SMB, mid-market, and enterprise\n\n - Demand gen strategy and execution across inbound + outbound\n\n - Funnel optimization and conversion improvement\n\n - Experimentation across channels, messaging, and GTM motions\n\n - Attribution, CAC, pipeline reporting, and performance metrics\n\n - AI-driven growth systems and automations\n\n - Hiring and scaling the demand gen function over time\n \n \n\n\nWHO WE’RE LOOKING FOR\n\n\nMUST-HAVES\n\n - Strong analytical and growth mindset\n\n - 8+ yrs of proven track record driving B2B pipeline\n\n - Highly experiments-driven\n\n - AI-native and excited about using AI to scale execution\n\n - High-agency and fast-moving\n\n - Comfortable operating strategically and hands-on\n\n - Excited to work in-office five days a week\n\n\nSTRONG PLUS\n\n - Experience at a high-growth Series B/C startup\n\n - Vertical SaaS or SMB software experience\n\n - Experience building both inbound and outbound pipeline systems\n\n - Founder/operator mentality\n\n\nNOT A FIT\n\n - Brand marketers without pipeline ownership\n\n - People optimized around MQLs over revenue\n\n - Managers who mainly coordinate agencies instead of executing\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"13a9ba11-027c-4003-8330-8726da21b714","title":"Head of Engineering","department":"Engineering","team":"Software Engineering ","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-05-29T00:38:49.528+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/13a9ba11-027c-4003-8330-8726da21b714","applyUrl":"https://jobs.ashbyhq.com/broccoli/13a9ba11-027c-4003-8330-8726da21b714/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
Head of Engineering @ Broccoli
We’re looking for a Head of Engineering to build and lead a high-performing engineering org that can ship ambitious product outcomes with speed, quality, and accountability as we scale.
You’ll own the health, output, and growth of the engineering team — making sure the right people are in the right roles, the management layer is strong, and recruiting, culture, and execution all reinforce each other.
This is not a “headcount first” role: you should be obsessed with motivating and getting maximum leverage out of the current team and be willing to make hard calls when needed.
You will also set the pace by example — willing to dive into the work, do what it takes during critical moments, and hold the bar high for yourself and the team.
Build and lead a high-performing engineering organization that can ship ambitious product and infra work with speed, quality, and accountability
Partner closely with the CTO on technical strategy, architecture, and roadmap prioritization
Partner closely with the CEO & CTO to communicate company vision and strategy
Own engineering execution and deadlines
Build a culture where high performers are energized — people feel real ownership, are recognized and rewarded for impact, and are motivated to do the best work of their careers here
AI-first: You’re bullish on AI and always looking for ways to push velocity through AI-assisted workflows
Own engineering recruiting end-to-end with the CTO and People team
Work \"in the trenches\" with the team: we're in the office 5 days a week
8+ years of engineering experience
3+ years of leadership experience with 15-40 member engineering teams
Experience building and scaling an engineering org
Strong people leadership skills: you’ve hired, leveled, developed, and retained high-performing engineers and managers
Clear and concise communication; you create alignment, set context, motivate teams, and make decisions in the face of ambiguity
Bonus: Head of engineering experience at Series A - Series C startup
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\nHead of Engineering @ Broccoli\n\nWe’re looking for a Head of Engineering to build and lead a high-performing engineering org that can ship ambitious product outcomes with speed, quality, and accountability as we scale.\n\nYou’ll own the health, output, and growth of the engineering team — making sure the right people are in the right roles, the management layer is strong, and recruiting, culture, and execution all reinforce each other.\n\nThis is not a “headcount first” role: you should be obsessed with motivating and getting maximum leverage out of the current team and be willing to make hard calls when needed.\n\nYou will also set the pace by example — willing to dive into the work, do what it takes during critical moments, and hold the bar high for yourself and the team.\n\n\n\n\nWHAT YOU’LL DO\n\n - Build and lead a high-performing engineering organization that can ship ambitious product and infra work with speed, quality, and accountability\n\n - Partner closely with the CTO on technical strategy, architecture, and roadmap prioritization\n\n - Partner closely with the CEO & CTO to communicate company vision and strategy\n\n - Own engineering execution and deadlines\n\n - Build a culture where high performers are energized — people feel real ownership, are recognized and rewarded for impact, and are motivated to do the best work of their careers here\n\n - AI-first: You’re bullish on AI and always looking for ways to push velocity through AI-assisted workflows\n\n - Own engineering recruiting end-to-end with the CTO and People team\n\n - Work \"in the trenches\" with the team: we're in the office 5 days a week\n\n\n\n\nWHAT YOU’LL BRING\n\n - 8+ years of engineering experience\n\n - 3+ years of leadership experience with 15-40 member engineering teams\n\n - Experience building and scaling an engineering org\n\n - Strong people leadership skills: you’ve hired, leveled, developed, and retained high-performing engineers and managers\n\n - Clear and concise communication; you create alignment, set context, motivate teams, and make decisions in the face of ambiguity\n\n - Bonus: Head of engineering experience at Series A - Series C startup\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"4c28026c-fd41-489e-85bf-462459eb8d6b","title":"Sales Development Representative (SDR)","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Lehi, Utah","secondaryLocations":[],"publishedAt":"2026-07-24T18:05:44.731+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Utah","addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/4c28026c-fd41-489e-85bf-462459eb8d6b","applyUrl":"https://jobs.ashbyhq.com/broccoli/4c28026c-fd41-489e-85bf-462459eb8d6b/application","descriptionHtml":"Lehi, Utah | Full-Time | Start Date: ASAP
We work with HVAC, plumbing, electrical, roofing, and other home service companies to help them capture more revenue using AI-powered voice and customer communication tools. Our AI assistants answer calls, book jobs, follow up with leads, and help contractors never miss another opportunity.
We’re backed by top investors including YC and Khosla Ventures, growing rapidly, and helping hundreds of contractors modernize their front office operations.
We’re hiring a Sales Development Representative (SDR) to help drive pipeline growth and connect home service businesses with the future of AI-powered customer communication.
This is a high-impact role for someone who is hungry, coachable, competitive, and excited to grow in tech sales. You’ll work closely with Account Executives and leadership to identify opportunities, generate meetings, and build relationships with contractors and operators across the home services industry.
If you enjoy fast-paced startup environments, learning quickly, and having a direct impact on company growth, we want to hear from you.
Prospect and generate new business opportunities through outbound calls, email, text, and LinkedIn outreach
Qualify inbound and outbound leads to identify strong fit opportunities
Book demos and meetings for Account Executives
Research accounts and personalize outreach messaging
Maintain accurate activity and pipeline tracking in CRM
Collaborate with sales and marketing teams to improve messaging and conversion rates
Learn the home services industry and become an expert on Broccoli’s AI platform
0–3 years of experience in sales, customer-facing roles, or business development
Strong communication skills — especially over the phone
Highly motivated, competitive, and self-driven
Comfortable with cold outreach and high activity levels
Organized and detail-oriented
Coachable with a willingness to learn quickly
Experience in SaaS, startups, or home services is a plus but not required
$80,000 - $90,000 OTE (base salary + commission)
Accelerated career growth opportunities
Work directly with experienced startup and GTM leaders
Fast-growing AI company with strong market momentum
Flexible remote work environment
Health, dental, and vision benefits
PTO and company holidays
Home services is one of the largest and least modernized industries in America — and AI is transforming how these businesses operate.
At Broccoli, you’ll join a team building products that solve real operational problems and directly impact revenue for contractors across the country. You’ll have the opportunity to help shape our go-to-market motion while building foundational sales skills in one of the fastest-growing AI categories.
If you’re looking for a chance to break into tech sales or level up your SDR career at a high-growth AI startup, apply now.
","descriptionPlain":"SALES DEVELOPMENT REPRESENTATIVE (SDR)\n\n\n\n\nLehi, Utah | Full-Time | Start Date: ASAP\n\n\n\n\nABOUT BROCCOLI\n\nWe work with HVAC, plumbing, electrical, roofing, and other home service companies to help them capture more revenue using AI-powered voice and customer communication tools. Our AI assistants answer calls, book jobs, follow up with leads, and help contractors never miss another opportunity.\n\nWe’re backed by top investors including YC and Khosla Ventures, growing rapidly, and helping hundreds of contractors modernize their front office operations.\n\n\n\n\nABOUT THE ROLE\n\nWe’re hiring a Sales Development Representative (SDR) to help drive pipeline growth and connect home service businesses with the future of AI-powered customer communication.\n\nThis is a high-impact role for someone who is hungry, coachable, competitive, and excited to grow in tech sales. You’ll work closely with Account Executives and leadership to identify opportunities, generate meetings, and build relationships with contractors and operators across the home services industry.\n\nIf you enjoy fast-paced startup environments, learning quickly, and having a direct impact on company growth, we want to hear from you.\n\n\n\n\nWHAT YOU’LL DO\n\n - Prospect and generate new business opportunities through outbound calls, email, text, and LinkedIn outreach\n\n - Qualify inbound and outbound leads to identify strong fit opportunities\n\n - Book demos and meetings for Account Executives\n\n - Research accounts and personalize outreach messaging\n\n - Maintain accurate activity and pipeline tracking in CRM\n\n - Collaborate with sales and marketing teams to improve messaging and conversion rates\n\n - Learn the home services industry and become an expert on Broccoli’s AI platform\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - 0–3 years of experience in sales, customer-facing roles, or business development\n\n - Strong communication skills — especially over the phone\n\n - Highly motivated, competitive, and self-driven\n\n - Comfortable with cold outreach and high activity levels\n\n - Organized and detail-oriented\n\n - Coachable with a willingness to learn quickly\n\n - Experience in SaaS, startups, or home services is a plus but not required\n\n\n\n\nCOMPENSATION & BENEFITS\n\n - $80,000 - $90,000 OTE (base salary + commission)\n\n - Accelerated career growth opportunities\n\n - Work directly with experienced startup and GTM leaders\n\n - Fast-growing AI company with strong market momentum\n\n - Flexible remote work environment\n\n - Health, dental, and vision benefits\n\n - PTO and company holidays\n\n\n\n\nWHY JOIN BROCCOLI?\n\nHome services is one of the largest and least modernized industries in America — and AI is transforming how these businesses operate.\n\nAt Broccoli, you’ll join a team building products that solve real operational problems and directly impact revenue for contractors across the country. You’ll have the opportunity to help shape our go-to-market motion while building foundational sales skills in one of the fastest-growing AI categories.\n\nIf you’re looking for a chance to break into tech sales or level up your SDR career at a high-growth AI startup, apply now."},{"id":"0011139a-034f-40b5-9bd9-486302c31459","title":"AI Strategy Senior Director","department":"Strategy and Operations","team":"Strategy and Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-06-18T05:48:21.373+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/0011139a-034f-40b5-9bd9-486302c31459","applyUrl":"https://jobs.ashbyhq.com/broccoli/0011139a-034f-40b5-9bd9-486302c31459/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
If you've been on the value creation side of private equity, you know the job: find the operational levers, pull them across the portfolio, and turn them into EBITDA. AI is the largest lever to come along in a generation. Broccoli is how the trades pull it.
We're hiring a Senior Director of AI Strategy to lead AI value creation across our most strategic customers, which include PE-backed roll-ups and franchise groups with $1B+ revenue. You'll own the value creation thesis for these accounts and sit across the table from CEOs, CFOs, and PE partners as the person who makes the numbers move.
You'll have a team behind you. Every strategic customer has dedicated implementation, customer success, and forward-deployed engineers driving deployments and adoption on the ground. You oversee that team and own the outcome: ensuring every account gets the most from what it has today and has a clear path to realizing additional value over time across products and locations.
Expect travel to customers as needed to build executive relationships and ensure results.
Own the outcome on each account: make sure every location is getting the highest value from the AI products it runs today, quantify it in hard numbers (ROI, EBITDA impact, revenue, conversion, labor savings), and turn frontline results into board-level reporting.
Diagnose why some locations outperform and others lag, then close the gap across technology, people, and process.
Drive expansion into more AI products and more locations, growing each account toward our expanding platform.
Direct the on-account team that owns execution (implementation, customer success, forward-deployed engineers) while you stay accountable for the outcome.
Be the proactive partner to CEOs, CFOs, and PE partners, carrying the value story to the top.
Feed learnings from the field back to Product, Engineering, and Operations to shape both the roadmap and our operating model.
10+ years across PE value creation or operating-partner roles, top-tier consulting (MBB), or senior operating roles in trades, industrials, or field services.
A track record of measurable impact: EBITDA, margin, revenue, or operational improvement you drove through execution, not just recommended.
Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes to make sure they are.
Credibility operating at the top, advising sponsors, boards, CEOs, and CFOs as a trusted partner.
Comfortable in the data yourself. You can pull the numbers and build the model.
You build polished, executive-ready slides that make complex work easy to follow.
Deep operational knowledge of how roll-up businesses run, and where the leverage hides.
An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes how organizations operate.
Excited to work in-person 5 days a week in San Francisco with the team
Experience at PE portco specifically in home services (e.g., HVAC, roofing, garage, pest control, etc.)
Startup experience
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We’re looking for a Software Engineer to help build the AI intelligence layer that runs front-office operations for home service businesses. You’ll work on systems that don’t just generate responses—but take real actions like booking jobs, dispatching technicians, and driving revenue.
This is a product engineering role. You won’t just write code—you’ll shape how the product works in the real world, talking to customers, understanding edge cases, and shipping quickly.
Build end-to-end features across backend and frontend that directly impact customer revenue
Work closely with design, product, and GTM to ship features from idea to production
Translate real-world workflows (calls, scheduling, dispatch) into scalable systems
Improve system reliability, performance, and developer velocity as we scale
Learn fast by working directly with customers and iterating based on real usage
2-4 years of experience building and shipping products
Strong fundamentals across backend and frontend systems
High ownership—you don’t wait for specs, you figure things out
Curiosity for how real businesses operate, not just how software works
Ability to move fast without breaking things that matter
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n \n\n\nSOFTWARE ENGINEER @ BROCCOLI\n\nWe’re looking for a Software Engineer to help build the AI intelligence layer that runs front-office operations for home service businesses. You’ll work on systems that don’t just generate responses—but take real actions like booking jobs, dispatching technicians, and driving revenue.\n\nThis is a product engineering role. You won’t just write code—you’ll shape how the product works in the real world, talking to customers, understanding edge cases, and shipping quickly.\n\n \n\n\nWHAT YOU’LL DO\n\n - Build end-to-end features across backend and frontend that directly impact customer revenue\n\n - Work closely with design, product, and GTM to ship features from idea to production\n\n - Translate real-world workflows (calls, scheduling, dispatch) into scalable systems\n\n - Improve system reliability, performance, and developer velocity as we scale\n\n - Learn fast by working directly with customers and iterating based on real usage\n\n \n\n\nWHAT YOU’LL BRING\n\n - 2-4 years of experience building and shipping products\n\n - Strong fundamentals across backend and frontend systems\n\n - High ownership—you don’t wait for specs, you figure things out\n\n - Curiosity for how real businesses operate, not just how software works\n\n - Ability to move fast without breaking things that matter\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"e717ceb3-66b1-4db4-8820-6bd2de595ed4","title":"Software Development Engineer III, Bangalore","department":"Engineering","team":"Software Engineering ","employmentType":"FullTime","location":"Bangalore, India","secondaryLocations":[],"publishedAt":"2026-07-06T23:06:01.667+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"India","addressLocality":"Bangalore"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/e717ceb3-66b1-4db4-8820-6bd2de595ed4","applyUrl":"https://jobs.ashbyhq.com/broccoli/e717ceb3-66b1-4db4-8820-6bd2de595ed4/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We’re looking for a Software Engineer to help build the AI intelligence layer that runs front-office operations for home service businesses. You’ll work on systems that don’t just generate responses—but take real actions like booking jobs, dispatching technicians, and driving revenue.
This is a product engineering role. You won’t just write code—you’ll shape how the product works in the real world, talking to customers, understanding edge cases, and shipping quickly.
Build end-to-end features across backend and frontend that directly impact customer revenue
Work closely with design, product, and GTM to ship features from idea to production
Translate real-world workflows (calls, scheduling, dispatch) into scalable systems
Improve system reliability, performance, and developer velocity as we scale
Learn fast by working directly with customers and iterating based on real usage
4-8 years of experience building & shipping products
Strong fundamentals across backend and frontend systems
High ownership—you don’t wait for specs, you figure things out
Curiosity for how real businesses operate, not just how software works
Ability to move fast without breaking things that matter
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\n\n \n\n\nSENIOR SOFTWARE ENGINEER @ BROCCOLI\n\nWe’re looking for a Software Engineer to help build the AI intelligence layer that runs front-office operations for home service businesses. You’ll work on systems that don’t just generate responses—but take real actions like booking jobs, dispatching technicians, and driving revenue.\n\nThis is a product engineering role. You won’t just write code—you’ll shape how the product works in the real world, talking to customers, understanding edge cases, and shipping quickly.\n\n \n\n\nWHAT YOU’LL DO\n\n - Build end-to-end features across backend and frontend that directly impact customer revenue\n\n - Work closely with design, product, and GTM to ship features from idea to production\n\n - Translate real-world workflows (calls, scheduling, dispatch) into scalable systems\n\n - Improve system reliability, performance, and developer velocity as we scale\n\n - Learn fast by working directly with customers and iterating based on real usage\n\n \n\n\nWHAT YOU’LL BRING\n\n - 4-8 years of experience building & shipping products\n\n - Strong fundamentals across backend and frontend systems\n\n - High ownership—you don’t wait for specs, you figure things out\n\n - Curiosity for how real businesses operate, not just how software works\n\n - Ability to move fast without breaking things that matter\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"00084514-36ec-4b30-a9d5-97ba23d0c1df","title":"Staff Software Development Engineer, Bangalore","department":"Engineering","team":"Software Engineering ","employmentType":"FullTime","location":"Bangalore, India","secondaryLocations":[],"publishedAt":"2026-08-02T14:40:42.093+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"India","addressLocality":"Bangalore"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/00084514-36ec-4b30-a9d5-97ba23d0c1df","applyUrl":"https://jobs.ashbyhq.com/broccoli/00084514-36ec-4b30-a9d5-97ba23d0c1df/application","descriptionHtml":"We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into CRM systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:
Hundreds of contractors use Broccoli to run their front office
We’ve grown from $0 → $ XX millions in ARR in 2 years
We’re trusted by both single-location operators and the largest PE-backed roll-ups
Raised $25M+ from Khosla Ventures and YC
We’re looking for a Staff Software Engineer to help build the AI intelligence layer that runs front-office operations for home service businesses. You’ll work on systems that don’t just generate responses—but take real actions like booking jobs, dispatching technicians, and driving revenue.
This is a product engineering role. You won’t just write code—you’ll shape how the product works in the real world, talking to customers, understanding edge cases, and shipping quickly.
Build end-to-end features across backend and frontend that directly impact customer revenue
Work closely with design, product, and GTM to ship features from idea to production
Translate real-world workflows (calls, scheduling, dispatch) into scalable systems
Improve system reliability, performance, and developer velocity as we scale
Learn fast by working directly with customers and iterating based on real usage
8+ years of experience building and shipping products
Strong fundamentals across backend and frontend systems
High ownership—you don’t wait for specs, you figure things out
Curiosity for how real businesses operate, not just how software works
Ability to move fast without breaking things that matter
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI\n\nWe work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.\n\nOur AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into CRM systems like ServiceTitan.\n\nWe started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:\n\n - Hundreds of contractors use Broccoli to run their front office\n\n - We’ve grown from $0 → $ XX millions in ARR in 2 years\n\n - We’re trusted by both single-location operators and the largest PE-backed roll-ups\n\n - Raised $25M+ from Khosla Ventures and YC\n\n \n\n\nSTAFF SOFTWARE ENGINEER @ BROCCOLI\n\nWe’re looking for a Staff Software Engineer to help build the AI intelligence layer that runs front-office operations for home service businesses. You’ll work on systems that don’t just generate responses—but take real actions like booking jobs, dispatching technicians, and driving revenue.\n\nThis is a product engineering role. You won’t just write code—you’ll shape how the product works in the real world, talking to customers, understanding edge cases, and shipping quickly.\n\n \n\n\nWHAT YOU’LL DO\n\n - Build end-to-end features across backend and frontend that directly impact customer revenue\n\n - Work closely with design, product, and GTM to ship features from idea to production\n\n - Translate real-world workflows (calls, scheduling, dispatch) into scalable systems\n\n - Improve system reliability, performance, and developer velocity as we scale\n\n - Learn fast by working directly with customers and iterating based on real usage\n\n \n\n\nWHAT YOU’LL BRING\n\n - 8+ years of experience building and shipping products\n\n - Strong fundamentals across backend and frontend systems\n\n - High ownership—you don’t wait for specs, you figure things out\n\n - Curiosity for how real businesses operate, not just how software works\n\n - Ability to move fast without breaking things that matter\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"cfb507dd-8fd5-4a3b-9334-337699df1ba2","title":"Product Marketing Lead","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-07-09T04:13:55.292+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/cfb507dd-8fd5-4a3b-9334-337699df1ba2","applyUrl":"https://jobs.ashbyhq.com/broccoli/cfb507dd-8fd5-4a3b-9334-337699df1ba2/application","descriptionHtml":"We work with plumbing, HVAC, and electrical contractors, the people who keep homes running, and replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we've built. Today:
Hundreds of contractors use Broccoli to run their front office
We've grown from $0 to millions in ARR in under a year
We're trusted by both single-location operators and the largest PE-backed roll-ups
We've raised $25M+ from Khosla Ventures and Y Combinator
We're seeking an experienced Product Marketer to own the foundational product messaging and positioning that drives Broccoli's product innovations and launch strategy.
Reporting into the CEO, this is a foundational, high-ownership role. You'll be the second PMM at Broccoli, which means you're not stepping into a pre-built playbook, you're writing it. You'll work directly with Product, Sales, Customer Success, and other GTM teams to shape how the market understands Broccoli, build the materials that help our team win deals, and launch new features in a way that creates real market impact.
If you thrive in ambiguity, love learning how things work, and can translate complexity into clarity, this is your role.
Create clear product messaging - help everyone at Broccoli talk about our products in the same way and make complex features easy to understand for different audiences
Help shape what we build - work with product to decide which features matter most and figure out how to position them in the market
Launch products that get noticed
Develop buyer insights
Enable sales teams - create training programs, sales assets, and enablement materials that help reps have better conversations and close more deals
Drive customer expansion - help existing customers grow their usage and increase their investment in Broccoli
Build customer advocacy
Build systems that work as we grow - simple, repeatable processes for launches and releases that won't break as the team gets bigger
Keep teams aligned - ensure Product, Marketing, Sales, and Customer Success are all on the same page about what we're launching and why
4-8 years of product marketing experience at high-growth B2B SaaS companies
Success leading cross-functional teams across Marketing, Product, and GTM
Building and scaling processes in a dynamic startup environment
Deep experience partnering with Product teams on messaging, positioning, and bringing products to market alongside Marketing and Sales teams
Revenue-focused mindset: Strong understanding of customer buying processes, sales processes, revenue expansion, and the ability to diagnose and optimize a revenue funnel
Proven track record as a trusted partner to GTM leaders in building revenue foundations and driving growth initiatives
Exceptional communication skills and the ability to translate complex concepts into simple frameworks and ideas through written and visual presentations
Creative problem solving to drive business outcomes through first principles thinking and creative solutions
Thrives in ambiguous environments and excellence navigating fast-moving, early-stage environments
Experimentation mindset to utilize AI tools to optimize and scale Product Marketing workflows
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
The role
We're hiring a Product Manager to take full ownership of one of Broccoli's core product lines, guiding it from early discovery all the way through deployment.
This isn't a generalist role. You'll go deep on a specific product area, working hands-on with engineering and design, and directly with customers, to figure out what needs to be built, why it matters, and how to ship it in a way that scales. You'll be the link between customer reality and engineering execution, taking in feedback from CSMs, TAMs, and customers and turning it into clear, actionable requirements the team can build against.
The right person for this role is deeply invested in the long-term health of the product, not just keeping any one customer happy in the moment. You build quickly, think in systems, and know how to turn ambiguity into a clear direction forward.
What you'll own
Full ownership of a product area, from initial concept through launch, including the roadmap for the foundational capabilities that fuel our next generation of AI agents.
Partner directly with customers to identify new opportunities for AI to reshape their workflows, enable automation, and improve their overall experience.
Build tools that give contractors real control over how their AI agents handle calls, bookings, and follow-ups, tailored to their specific trade, service area, and way of doing business.
Turn promising ideas into well-defined product specs, then collaborate with engineering and design to bring them to life, from launch through iteration.
Who we're looking for
Must-haves
High-agency: you bring structure to ambiguity, move without being told, and own outcomes end to end
Strong business judgment: you get to the real need underneath a customer request and prioritize based on P&L impact, not loudest voice
AI-first: you default to asking what's now possible, not what's been done before, and you've built agents or AI-powered workflows yourself
Excited to work in-office five days a week to collaborate closely with the founders and the team
Strong plus
Former founder, or a PM who has operated like one: you've made calls with incomplete information, owned outcomes, and stayed close to customers throughout
Experience at a high-growth B2B startup (Series A to C)
Home services or field service management experience
Not a fit
PM experience primarily in process management, stakeholder alignment, or sprint facilitation
Never owned a product outcome end to end
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI AI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\nThe role\n\nWe're hiring a Product Manager to take full ownership of one of Broccoli's core product lines, guiding it from early discovery all the way through deployment.\n\nThis isn't a generalist role. You'll go deep on a specific product area, working hands-on with engineering and design, and directly with customers, to figure out what needs to be built, why it matters, and how to ship it in a way that scales. You'll be the link between customer reality and engineering execution, taking in feedback from CSMs, TAMs, and customers and turning it into clear, actionable requirements the team can build against.\n\nThe right person for this role is deeply invested in the long-term health of the product, not just keeping any one customer happy in the moment. You build quickly, think in systems, and know how to turn ambiguity into a clear direction forward.\n\n\nWhat you'll own\n\n - Full ownership of a product area, from initial concept through launch, including the roadmap for the foundational capabilities that fuel our next generation of AI agents.\n\n - Partner directly with customers to identify new opportunities for AI to reshape their workflows, enable automation, and improve their overall experience.\n\n - Build tools that give contractors real control over how their AI agents handle calls, bookings, and follow-ups, tailored to their specific trade, service area, and way of doing business.\n\n - Turn promising ideas into well-defined product specs, then collaborate with engineering and design to bring them to life, from launch through iteration.\n\n\nWho we're looking for\n\nMust-haves\n\n - High-agency: you bring structure to ambiguity, move without being told, and own outcomes end to end\n\n - Strong business judgment: you get to the real need underneath a customer request and prioritize based on P&L impact, not loudest voice\n\n - AI-first: you default to asking what's now possible, not what's been done before, and you've built agents or AI-powered workflows yourself\n\n - Excited to work in-office five days a week to collaborate closely with the founders and the team\n\nStrong plus\n\n - Former founder, or a PM who has operated like one: you've made calls with incomplete information, owned outcomes, and stayed close to customers throughout\n\n - Experience at a high-growth B2B startup (Series A to C)\n\n - Home services or field service management experience\n\nNot a fit\n\n - PM experience primarily in process management, stakeholder alignment, or sprint facilitation\n\n - Never owned a product outcome end to end\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"7413b3d7-0d37-44e8-915d-3f752dd97f84","title":"AI Tech Support","department":"Customer Support","team":"Customer Support","employmentType":"FullTime","location":"Lehi, Utah","secondaryLocations":[],"publishedAt":"2026-07-29T21:55:07.935+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Utah","addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/7413b3d7-0d37-44e8-915d-3f752dd97f84","applyUrl":"https://jobs.ashbyhq.com/broccoli/7413b3d7-0d37-44e8-915d-3f752dd97f84/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We’re hiring an AI Tech Support to help our customers successfully adopt and operate Broccoli in their day-to-day business.
This is a highly technical, customer-facing role for someone who enjoys troubleshooting complex issues, working directly with users, and partnering cross-functionally to improve product quality and customer outcomes. You’ll be on the front lines helping contractors and internal teams resolve issues, surface patterns, and make our AI systems more reliable over time.
You’ll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale.
Resolve customer issues across product, workflow, and technical support queues
Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows
Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations
Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops
Communicate clearly with customers and internal teams about issues, expectations, and resolutions
Help define and improve support processes, documentation, and quality standards as the team grows
Support a wide range of customers, from SMB operators to larger enterprise accounts
Contribute to a strong customer experience while balancing speed, quality, and technical rigor
3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role
Strong troubleshooting instincts and the ability to work through ambiguous technical issues
Experience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar
Comfort working directly with customers and managing communication throughout issue resolution
Interest in AI products and enthusiasm for working in a fast-moving environment where AI is central to the product and day-to-day work
Strong judgment, ownership, and willingness to learn quickly
Education is not a major factor; we care more about relevant experience and capability
Experience supporting SaaS products in a ticket-based environment
Experience with SQL, JavaScript, APIs, or light scripting
Experience in AI, communications, VoIP, or workflow automation products
Experience supporting mid-market or enterprise customers
Experience working closely with Product and Engineering on escalations and bug reporting
Location: Lehi, Utah
In-office: Hybrid
Team fit: We’re looking for someone excited about AI, comfortable in a startup environment, and eager to help build the future of support at Broccoli
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $20M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We're looking for our first Head of Marketing to build a world class marketing organization.
This is not a role where you'll inherit a mature marketing machine.
It's an opportunity to build one.
You'll take an already talented team and unite them behind one vision, one strategy, and one standard of excellence. You'll shape how Broccoli is positioned in the market, how customers experience our brand, how products launch, how demand is generated, and ultimately how marketing drives the company's growth.
You'll be the senior marketing leader responsible for defining the strategy, setting the direction, and building the team that brings it to life.
If you're energized by building from the ground up, creating clarity from ambiguity, and helping shape the future of an industry, we'd love to meet you.
We expect this role to grow into our Chief Marketing Officer as Broccoli continues to scale.
Define and evolve Broccoli's brand as we scale.
Own positioning, messaging, and competitive differentiation.
Ensure every customer touchpoint reflects a consistent and compelling brand.
Lead go to market strategy for new products and features.
Develop positioning, messaging, launch plans, and sales enablement materials.
Partner closely with Product to ensure customer insights shape our roadmap.
Own pipeline generation across digital marketing, partnerships, events, lifecycle marketing, and paid acquisition.
Build scalable growth strategies tied directly to revenue.
Continuously optimize the customer journey and conversion funnel.
Shape Broccoli's voice across every channel.
Elevate founder content, customer stories, product education, and thought leadership.
Build content contractors genuinely value, not marketing for marketing's sake.
Lead, mentor, and develop an established marketing team.
Create clear operating rhythms, accountability, and high performance standards.
Recruit exceptional talent as the organization grows.
Build the systems, processes, and playbooks that allow marketing to scale.
Partner closely with Sales, Product, Customer Success, Operations, and Leadership.
Ensure marketing priorities align with company objectives.
Use data and customer feedback to continually improve results.
You have:
10+ years of progressive marketing experience, including leadership responsibility.
Experience building or significantly scaling a marketing organization.
Deep expertise in product marketing, positioning, and go to market strategy.
Strong experience across demand generation, digital marketing, and content strategy.
Exceptional storytelling and communication skills.
A builder's mindset and a genuine passion for creating systems rather than inheriting them.
A track record of ownership, long term impact, and delivering measurable business results.
A bias toward action, curiosity, and continuous improvement.
More importantly, you care about outcomes.
You measure success by customer growth, adoption, revenue, and market leadership, not simply impressions and clicks.
Experience marketing SaaS or AI products.
Experience serving the home services industry.
Experience marketing to both SMB and enterprise customers.
Startup or high growth company experience.
Marketing is not a support function at Broccoli.
It is a growth engine.
You'll have the opportunity to shape how an entire industry understands AI while helping contractors solve real problems every day.
You'll join a company with proven product market fit, exceptional momentum, and an executive team that believes marketing belongs at the center of the business.
If you're looking for a role where your ideas shape the company as much as the campaigns, we'd love to meet you.
Broccoli is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. We celebrate diverse perspectives and believe great teams are built by people with different backgrounds, experiences, and ideas.
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We're hiring a Technical Success Director to lead and scale Broccoli's Technical Success function.
Technical Success sits at the intersection of our customers, our product, and our Engineering team. As the leader of this function, you'll make sure complex customer problems don't get lost between teams. You'll build a team that can deeply understand technical issues, represent the customer's needs to Engineering, and translate technical solutions back into clear outcomes for the customer.
You'll serve as the bridge between customers and Engineering, bringing customer context, business impact, and technical detail together to ensure we're solving the right problems and solving them well.
At the same time, you'll build the people, processes, and systems that allow Technical Success to scale alongside Broccoli. You'll lead a highly technical team, establish how we handle support escalations, define SLAs and ticket flows, develop strong partnerships with Engineering and Product, and continuously turn what we learn from customers into better products and better experiences.
This is a hands-on leadership role for someone who enjoys solving complex problems, developing people, building systems, and operating at the intersection of customer experience and technology.
Lead, coach, and develop the AI Tech Support team, creating a culture of ownership, technical excellence, and customer obsession
Set clear expectations, goals, and performance standards for the team
Hire and scale the team as Broccoli's customer base and technical needs grow
Develop technical expertise across the team through coaching, training, documentation, and hands-on problem solving
Create an environment where team members are empowered to investigate problems, make decisions, and own issues through resolution
Maintain a strong partnership between Technical Success and Customer Success
Maintain a high bar for both technical quality and customer experience
Serve as the primary bridge between customer-facing teams and Engineering for complex technical issues
Ensure customer problems are deeply understood, accurately diagnosed, and translated into clear, actionable solutions
Bring the customer's business context, impact, urgency, and desired outcome to Engineering, not just the symptoms of a technical issue
Partner with Engineering to triage, investigate, prioritize, and resolve customer-impacting issues
Establish clear escalation standards so Engineering receives high-quality, actionable issues rather than incomplete or ambiguous escalations
Represent the customer's perspective in technical discussions while translating technical complexity back into clear answers for customers and Customer Success
Own the communication loop throughout an escalation, ensuring customers and internal teams always understand what is happening, what is known, and what comes next
Identify patterns across customer issues and partner with Engineering and Product to address root causes rather than repeatedly solving the same problem
Build trust between Technical Success and Engineering so both teams see each other as partners in solving customer problems
Define and execute the strategy, priorities, and operating model for Technical Success
Establish scalable processes for technical support, troubleshooting, escalation, incident management, and issue resolution
Develop and monitor key metrics around response times, resolution times, quality, customer impact, escalations, and team performance
Build the documentation, troubleshooting guides, playbooks, and internal resources needed to scale technical expertise
Identify opportunities to automate, simplify, or eliminate repetitive technical work
Establish processes that turn customer issues and technical learnings into improvements across Product, Engineering, and Customer Success
Continuously evaluate how Technical Success should evolve as Broccoli's product, technology, and customer base grow
8-12+ years of experience in technical support, technical account management, solutions engineering, implementation, customer success, or a similar customer-facing technical role
4+ years leading and developing technical teams, including experience building or materially redesigning a support or technical-success operating model
Experience supporting a mission-critical, integration-heavy SaaS product where customer issues may require rapid coordination across Support, Engineering, and Product
Demonstrated experience establishing escalation frameworks, SLAs, ticket routing, quality programs, incident processes, and durable Engineering and Product feedback loops
Experience partnering with Engineering and Product to investigate customer-impacting issues, translate technical complexity clearly, and drive resolution.
Strong ability to translate between technical and non-technical audiences and communicate complex problems clearly
Experience partnering closely with Engineering or Product to investigate and resolve customer-impacting issues
Excellent judgment and ownership when navigating ambiguous, high-impact, or time-sensitive problems
A track record of building or improving processes, systems, and teams in a fast-moving environment
A customer-first mindset with the ability to balance speed, quality, and technical rigor
Comfortable operating at both the strategic and tactical level—you can build the strategy while still jumping into a difficult escalation when needed
Experience leading Technical Success, Technical Support, Support Engineering, Technical Account Management, or a similar function in a startup environment
Experience with AI, conversational AI, voice, communications, or workflow automation products
Experience supporting integrations with platforms such as ServiceTitan, CRMs, ticketing systems, or other business-critical software
Experience supporting mid-market or enterprise customers
Experience working in a high-growth startup environment
Experience influencing Product and Engineering roadmaps through customer feedback and technical insights
Location: Lehi, Utah
In-office: Hybrid
Team fit: We're looking for a technical leader who is excited about AI, cares deeply about customers and their teams, thrives in a fast-moving startup environment, and wants to build a Technical Success function that can grow with Broccoli.
At Broccoli, we’re building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we’ve built.
Today:
Hundreds of contractors rely on Broccoli every day.
We’ve grown to $15M+ ARR in under two years.
We’re trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We’re backed by Khosla Ventures and Y Combinator.
We’re still just getting started.
We’re hiring an AI Tech Support to help our customers successfully adopt and operate Broccoli in their day-to-day business.
This is a highly technical, customer-facing role for someone who enjoys troubleshooting complex issues, working directly with users, and partnering cross-functionally to improve product quality and customer outcomes. You’ll be on the front lines helping contractors and internal teams resolve issues, surface patterns, and make our AI systems more reliable over time.
You’ll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale.
This opening covers our early shift, running 5:00 AM – 2:00 PM MT, to extend support coverage earlier in the day.
Resolve customer issues across product, workflow, and technical support queues
Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows
Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations
Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops
Communicate clearly with customers and internal teams about issues, expectations, and resolutions
Help define and improve support processes, documentation, and quality standards as the team grows
Support a wide range of customers, from SMB operators to larger enterprise accounts
Contribute to a strong customer experience while balancing speed, quality, and technical rigor
3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role
Strong troubleshooting instincts and the ability to work through ambiguous technical issues
Experience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar
Comfort working directly with customers and managing communication throughout issue resolution
Interest in AI products and enthusiasm for working in a fast-moving environment where AI is central to the product and day-to-day work
Strong judgment, ownership, and willingness to learn quickly
Education is not a major factor; we care more about relevant experience and capability
Experience supporting SaaS products in a ticket-based environment
Experience with SQL, JavaScript, APIs, or light scripting
Experience in AI, communications, VoIP, or workflow automation products
Experience supporting mid-market or enterprise customers
Experience working closely with Product and Engineering on escalations and bug reporting
Location: Lehi, Utah
In-office: Hybrid, Tuesdays in office; relocation not offered
Schedule: 5:00 AM – 2:00 PM MT
Team fit: We’re looking for people who are excited about AI, thrive in a fast-moving startup environment, and want to help build the future of support at Broccoli
Lehi, Utah | Full-Time | In-Office
Start Date: ASAP
OTE: $130,000–$170,000
Broccoli is building the AI operating system for home service businesses.
We help HVAC, plumbing, electrical, roofing, and other home service companies grow revenue and improve operations through AI-powered voice, booking, and customer communication solutions. Our platform helps contractors answer more calls, book more jobs, and operate more efficiently using AI.
Backed by top investors including YC and Khosla Ventures, Broccoli AI is scaling rapidly and becoming one of the leading AI platforms in the home services industry.
The SDR Manager will lead and scale Broccoli AI's outbound engine, reporting directly to the Head of Sales Development. You will own a team of 8 to 10 SDRs and be accountable for the pipeline they generate: meetings booked, meetings held, and opportunities that convert into real revenue.
This is a hands-on, in-the-trenches leadership role. You'll be on the floor coaching live calls, running roleplays, rewriting sequences that aren't converting, and holding the team to a high activity and quality bar every single day. You'll find a strong foundation already in place — a tiered comp plan with defined quotas and accelerators, a modern tech stack, and an active recruiting pipeline. Your job is to run it, sharpen it, and scale it.
This is a full-time, in-office position based in Lehi, Utah, five days per week. Outbound teams are built in person, and this role is at the center of that.
Lead, coach, and develop a team of 8 to 10 SDRs, owning their day-to-day performance, career development, and quota attainment
Own the outbound pipeline number, forecasting meetings and opportunities weekly and reporting results to sales leadership
Hold the team to clear activity and quality standards across dials, emails, and social touches, and address gaps quickly and directly
Run daily call blocks, live coaching, and weekly 1:1s focused on measurable skill development, not status updates
Build and continuously refine outbound sequences, talk tracks, and objection handling for the home services market
Own SDR onboarding and ramp, getting new hires to full productivity inside a defined ramp window
Recruit, interview, and hire SDRs as the team scales, and build a bench of talent for internal promotion into AE roles
Own the SDR-to-AE handoff, including meeting qualification criteria, opportunity hygiene, and pipeline quality feedback loops
Use Nooks, HubSpot, and AI roleplay tooling to surface patterns in what's working, coach against real call data, and drive improvement in connect, meeting-held, and opportunity conversion rates
Administer and refine the SDR comp plan, and make the case for changes when the data says something isn't working
Establish and track the KPIs that define outbound success
1-2+ years of experience managing an SDR or BDR team, with a track record of hitting team pipeline targets
SaaS experience required; experience selling into home services, trades, or SMB/mid-market a strong plus
Prior success as an SDR or AE yourself, with the ability to get on the phone and show the team how it's done
Proficiency with HubSpot and modern outbound tooling (Nooks experience a plus), including using call data to coach
Demonstrated experience building or refining outbound sequences, cold call talk tracks, and objection handling frameworks
Experience hiring, onboarding, and ramping SDRs, including managing performance issues directly and fairly
Analytical mindset with comfort living in pipeline and activity data, and the ability to translate it into coaching decisions
High accountability and a willingness to set a hard standard and hold the line on it
Ability to operate autonomously in a fast-moving startup environment without constant direction
Based in Utah with the ability to work from our Lehi office five days per week
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
As a Strategy & Operations Manager, you'll work directly on the most important analytical problems facing the business. Broccoli is growing fast, and the number of questions that matter is growing faster: which customers are healthiest and why, where we're leaving revenue on the table, what's actually driving performance across hundreds of contractors.
This is the role for a consultant who always ended up owning the model, the analysis, and the data work on every engagement. You'll take ambiguous, high-priority questions, structure them, get into the data yourself, and drive them to an answer someone acts on.
You'll work across two of our core Strategy & Operations pillars:
Business Operations
Objective: Build the operating system that helps Broccoli scale efficiently.
Own strategic deep dives end to end — frame the question, build the analysis, deliver a clear recommendation to leadership.
Support business performance management: KPIs, reporting, and operational reviews.
Drive cross-functional projects with sales, customer success, and product — from sizing opportunities to changing how we operate based on what the data says.
Intelligence Platform
Objective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.
Build the analyses behind QBRs and executive reviews for our largest customers, turning Broccoli and ServiceTitan data into narratives that change how they run their businesses.
Deliver insights and benchmarks that help customers improve performance.
Turn one-off analyses into repeatable tools — working with our analytics and engineering teams so the best insights become dashboards, templates, and product.
3–6 years of experience at a top consulting firm (e.g., McKinsey, Bain, BCG, Deloitte, Accenture, or comparable) with hands-on experience working with data.
Passion for exploring and applying the latest AI tools and technologies to solve real business problems.
High-ownership mindset with a bias toward action and execution.
Strong analytical skills and a structured approach to problem solving.
Excellent written and verbal communication skills.
Excited to work in-person five days per week with the team in San Francisco.
Experience at a high-growth startup.
Experience working in home services or B2B SaaS.
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI AI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\n\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\n\nTHE ROLE\n\nAs a Strategy & Operations Manager, you'll work directly on the most important analytical problems facing the business. Broccoli is growing fast, and the number of questions that matter is growing faster: which customers are healthiest and why, where we're leaving revenue on the table, what's actually driving performance across hundreds of contractors.\n\n\n\nThis is the role for a consultant who always ended up owning the model, the analysis, and the data work on every engagement. You'll take ambiguous, high-priority questions, structure them, get into the data yourself, and drive them to an answer someone acts on.\n\nYou'll work across two of our core Strategy & Operations pillars:\n\n\nBusiness Operations\n\nObjective: Build the operating system that helps Broccoli scale efficiently.\n\n - Own strategic deep dives end to end — frame the question, build the analysis, deliver a clear recommendation to leadership.\n\n - Support business performance management: KPIs, reporting, and operational reviews.\n\n - Drive cross-functional projects with sales, customer success, and product — from sizing opportunities to changing how we operate based on what the data says.\n\n\n\nIntelligence Platform\n\nObjective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.\n\n - Build the analyses behind QBRs and executive reviews for our largest customers, turning Broccoli and ServiceTitan data into narratives that change how they run their businesses.\n\n - Deliver insights and benchmarks that help customers improve performance.\n\n - Turn one-off analyses into repeatable tools — working with our analytics and engineering teams so the best insights become dashboards, templates, and product.\n\n\nWHAT WE'RE LOOKING FOR\n\n - 3–6 years of experience at a top consulting firm (e.g., McKinsey, Bain, BCG, Deloitte, Accenture, or comparable) with hands-on experience working with data.\n\n - Passion for exploring and applying the latest AI tools and technologies to solve real business problems.\n\n - High-ownership mindset with a bias toward action and execution.\n\n - Strong analytical skills and a structured approach to problem solving.\n\n - Excellent written and verbal communication skills.\n\n - Excited to work in-person five days per week with the team in San Francisco.\n\n\nBONUS\n\n - Experience at a high-growth startup.\n\n - Experience working in home services or B2B SaaS.\n\n\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"ca021f13-dc83-47a6-9ed4-74cec775d384","title":"Founding Data Engineer","department":"Engineering","team":"Software Engineering ","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-18T01:06:27.167+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/ca021f13-dc83-47a6-9ed4-74cec775d384","applyUrl":"https://jobs.ashbyhq.com/broccoli/ca021f13-dc83-47a6-9ed4-74cec775d384/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
Our data is rich and comes from many sources. Every customer dashboard, every business review, every metric the company runs on draws from it — and we haven't yet built the unified data layer that makes all of that fast, consistent, and ready to scale.
You'll build that layer and own it. You'll model our data into clean, documented tables and build the source-of-truth library and own the data definitions the whole team runs on. You'll work hand in hand with the Strategy & Ops team — and essentially every tool we build, especially the external-facing dashboards and analytics our customers see, will be built on your work.
You're the team's first dedicated data hire: you own the architecture, the tooling choices, and the trust in every number. What you build powers customer-facing dashboards, cross-customer benchmarks, and eventually the business intelligence we ship inside the product.
Build and run the pipelines. Reliable ingestion from all our sources into ClickHouse — you choose the tooling and own the flow.
Model the data. Turn raw feeds into clean, documented tables — including entity resolution, so a customer is the same customer across billing, support, and call data.
Build the source-of-truth library. Canonical views and metric definitions that every dashboard and analysis reads from.
Make the data Human & AI-ready. Structure our models, definitions, and documentation so both people and AI agents can query them and get the right answer — then build the internal tools that let anyone at Broccoli ask a data question and trust the response.
Keep it trustworthy. Freshness checks, quality tests, and alerts — we find out a pipeline broke before a customer does.
Run deep dives when the team needs them. Ad-hoc analyses, segment investigations, partner questions.
Work closely with engineering. Understand how our systems store and produce data, including schemas, events, and architecture, and give input early on changes so the data that lands in the warehouse is usable, stable, and easy to model.
4–8+ years in data or analytics engineering — you've built and operated production pipelines end to end, and been the one paged when they broke.
Strong SQL and solid Python; hands-on with ETL tooling (Airbyte, Fivetran, Dagster, dbt, or hand-rolled) and orchestration.
Real experience with a columnar/OLAP warehouse — ClickHouse ideally; BigQuery, Snowflake, or Redshift transfer fine.
Data modeling as a craft: you've designed the tables other people query, and you care what the numbers mean, not just that the pipes run.
Self-directed: you've been the first or only data person somewhere, or built a data platform from scratch
ClickHouse specifically — materialized views, performance tuning on event-scale data.
Multi-source identity / entity resolution experience.
Exposure to customer-facing or multi-tenant analytics (strict customer-level data isolation).
B2B SaaS operational data — calls, bookings, jobs, billing — or CRM/field-service data like ServiceTitan.
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We are looking for a hands-on, detail-oriented People Operations Associate/Executive to own the day-to-day operational backbone of our People function. This role blends operational execution (payroll coordination, travel, onboarding, office logistics) with process ownership (compliance, data integrity, vendor management) and forward-looking process improvement (AI-enabled automation and workflow design). You'll be the go-to person ensuring employees have a smooth, well-supported experience, from their first day to their last, while helping us build smarter, more scalable People systems.
What You’ll Do
Payroll & Compliance Coordination
Act as the internal point of contact for our third-party payroll provider, ensuring accurate and timely payroll processing each cycle
Guide the team on timely payroll and Full & Final (F&F) settlement processes, including disbursements and vendor compliance requirements
Manage exit processing, final settlements, and statutory closures (PF, gratuity, tax, and other compliance filings as applicable)
Review and evaluate the performance of the third-party payroll vendor against process and compliance benchmarks
Employee Travel & Mobility
Own end-to-end travel coordination for employees, with strong working knowledge of US visa processes (given frequent engineer travel to the USA)
Coordinate travel logistics for developers/engineers for onboarding, client visits, and business trips
Coordinate interview travel logistics for candidates, ensuring a smooth and professional candidate experience
Onboarding & Employee Lifecycle
Manage onboarding of new hires — system access, documentation, and orientation into company processes
Maintain accurate employee data across HRMS, payroll, and compliance systems, ensuring consistency and integrity at every touchpoint
Maintain operational documentation and process consistency across all People-related systems and platforms
Office & Employee Experience
Manage day-to-day office operations (lunch ordering, pantry stocking, and other workplace essentials)
Plan and execute employee engagement activities that build culture and morale
Serve as a point of contact for employee queries related to People operations
Process Governance & Cross-Functional Coordination
Oversee process alignment, adherence, and exception management in coordination with Business HR, Finance, and Compliance teams
Identify and flag process gaps, escalating and resolving exceptions in a timely manner
AI-Enabled Process Improvement (Strategic Focus Area)
Identify opportunities to reimagine existing People Operations processes through an AI-first lens — reducing manual work, friction, and turnaround time
Evaluate, pilot, and operationalize emerging AI tools, agents, and automation platforms with measurable operational impact
Build and maintain scalable workflows/automations across payroll coordination, onboarding, travel, and data management
Drive systems integration initiatives to reduce handoffs and improve process continuity across HRMS, payroll, and compliance tools
Stay current with advancements in AI and automation, translating relevant innovations into practical, adoptable solutions for the People function
2–5 years of experience in HR/People Operations, HR Shared Services, or a similar generalist operations role
Working knowledge of payroll cycles, statutory compliance (PF, ESI, gratuity, taxation basics), and F&F settlement processes
Prior experience handling international travel coordination, especially US visa processes (B1/B2, H1B familiarity is a plus)
Comfortable managing vendor relationships and holding third parties accountable to SLAs
Strong organisational skills with the ability to juggle operational tasks (office logistics) alongside strategic process work
Proficiency with HRMS platforms, spreadsheets, and general comfort with digital tools
Genuine curiosity about AI tools and automation platforms (e.g., Zapier/Make, AI agents, workflow builders) and how they apply to HR operations — prior hands-on experimentation is a strong plus
Excellent communication skills and a service-oriented mindset toward employees and candidates
High attention to detail, especially around data integrity and documents
Experience working directly with a third-party payroll vendor in a coordination/oversight capacity
Exposure to HR tech stack integrations (HRMS, payroll, compliance tools)
Prior experience building or contributing to process automation within an HR/Ops function
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
Home services is one of the most PE-consolidated industries in the country. Hundreds of HVAC, plumbing, roofing, and garage rollups are backed by firms actively hunting for the operational levers that move EBITDA. AI is the largest lever to come along in a generation, and Broccoli is how those businesses pull it.
We are growing fast. We already work with the largest PE groups in home services and have built deep expertise in AI value creation. Now we are scaling rapidly, and this role is at the center of that growth. You will take those insights and that reputation across the broader ecosystem, establishing Broccoli as the first name every PE partner and portfolio CEO reaches for when AI comes up for home services.
You will work directly with Broccoli's CEO and leadership team, building from the ground up the relationships that will shape how the entire PE ecosystem thinks about AI in the trades. If you have built credibility in demanding environments and know how to create access, earn trust, and turn new connections into lasting relationships, this role was made for you.
Own the PE relationship engine: Identify and build relationships from the ground up with the GPs, operating partners, and value creation teams that matter most in home services, cultivating and deepening them so Broccoli is the first call when AI comes up
Turn relationships into momentum: Understand each firm’s priorities, connect them to where Broccoli can create real value across the portfolio, and turn promising conversations into the right meetings and qualified opportunities.
Work directly with our CEO: Partner on the highest-stakes PE relationships, owning the prep, the narrative, and the follow-through on every conversation that matters
Own the value creation narrative: Tailor Broccoli’s story to what each firm cares about, translating on-the-ground impact into the EBITDA, ROI, and transformation stories sponsors need to champion Broccoli internally.
Own our events strategy: Decide which conferences and summits Broccoli attends and which ones we host, and partner with our team to execute the dinners and gatherings that put the right people in the room
5–7 years in consulting, investment banking, or private equity; you have the analytical rigor, commercial judgment, and executive credibility to earn the trust of GPs, operating partners, and portfolio leaders
An outgoing, relationship-oriented style and genuine energy for meeting new people; you know how to build a network in new ecosystems through alumni and professional circles, events, introductions, and thoughtful outreach
An exceptional academic and professional track record across rigorous, high-performing environments
The ability to turn operational data into a compelling EBITDA story and put it in front of a CFO or PE partner with confidence
Strong executive presence; you hold your own at the top of the house and know how to make a room trust you quickly
Judgment about which firms, relationships, and markets to prioritize; you don't chase everything, and you know the difference between a relationship worth building and one that will never convert
Comfort operating without heavy process in a fast-moving, founder-led environment where you will be expected to create structure, not follow it
Willingness to travel as needed
Startup or early-stage company experience where you built something from scratch
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\n\n\n\n\nTHE ROLE\n\nHome services is one of the most PE-consolidated industries in the country. Hundreds of HVAC, plumbing, roofing, and garage rollups are backed by firms actively hunting for the operational levers that move EBITDA. AI is the largest lever to come along in a generation, and Broccoli is how those businesses pull it.\n\nWe are growing fast. We already work with the largest PE groups in home services and have built deep expertise in AI value creation. Now we are scaling rapidly, and this role is at the center of that growth. You will take those insights and that reputation across the broader ecosystem, establishing Broccoli as the first name every PE partner and portfolio CEO reaches for when AI comes up for home services.\n\nYou will work directly with Broccoli's CEO and leadership team, building from the ground up the relationships that will shape how the entire PE ecosystem thinks about AI in the trades. If you have built credibility in demanding environments and know how to create access, earn trust, and turn new connections into lasting relationships, this role was made for you.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own the PE relationship engine: Identify and build relationships from the ground up with the GPs, operating partners, and value creation teams that matter most in home services, cultivating and deepening them so Broccoli is the first call when AI comes up\n\n - Turn relationships into momentum: Understand each firm’s priorities, connect them to where Broccoli can create real value across the portfolio, and turn promising conversations into the right meetings and qualified opportunities.\n\n - Work directly with our CEO: Partner on the highest-stakes PE relationships, owning the prep, the narrative, and the follow-through on every conversation that matters\n\n - Own the value creation narrative: Tailor Broccoli’s story to what each firm cares about, translating on-the-ground impact into the EBITDA, ROI, and transformation stories sponsors need to champion Broccoli internally.\n\n - Own our events strategy: Decide which conferences and summits Broccoli attends and which ones we host, and partner with our team to execute the dinners and gatherings that put the right people in the room\n\n\n \n\n\nWHAT WE'RE LOOKING FOR\n\n - 5–7 years in consulting, investment banking, or private equity; you have the analytical rigor, commercial judgment, and executive credibility to earn the trust of GPs, operating partners, and portfolio leaders\n\n - An outgoing, relationship-oriented style and genuine energy for meeting new people; you know how to build a network in new ecosystems through alumni and professional circles, events, introductions, and thoughtful outreach\n\n - An exceptional academic and professional track record across rigorous, high-performing environments\n\n - The ability to turn operational data into a compelling EBITDA story and put it in front of a CFO or PE partner with confidence\n\n - Strong executive presence; you hold your own at the top of the house and know how to make a room trust you quickly\n\n - Judgment about which firms, relationships, and markets to prioritize; you don't chase everything, and you know the difference between a relationship worth building and one that will never convert\n\n - Comfort operating without heavy process in a fast-moving, founder-led environment where you will be expected to create structure, not follow it\n\n - Willingness to travel as needed\n\n\n\n\nBONUS\n\n - Startup or early-stage company experience where you built something from scratch\n\n\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.\n\n"},{"id":"6f33cbd5-3dc9-42a0-a568-04e8d84aec2f","title":"Chief of Staff","department":"Strategy and Operations","team":"Strategy and Operations","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-31T20:02:37.265+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/6f33cbd5-3dc9-42a0-a568-04e8d84aec2f","applyUrl":"https://jobs.ashbyhq.com/broccoli/6f33cbd5-3dc9-42a0-a568-04e8d84aec2f/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
The Role
We are hiring our first Chief of Staff to operate out of the founder's office, working directly with our CEO and partnering closely across the exec team. This is a broad mandate: part strategic thought partner, part cross-functional operator, part connective tissue for a fast-moving leadership team.
What You'll Own
Strategy and Special Projects
Drive strategic special projects end to end, from framing the problem to seeing execution through.
Bring structure to ambiguous, undefined problems that don't yet have an obvious owner.
Act as a thought partner to the CEO on prioritization, weighing trade-offs and pressure-testing plans before they go company-wide.
Cross-Functional Execution
Lead cross-functional initiatives that require coordinating across engineering, GTM, finance, and people.
Partner with the broader exec team (CTO, COO) on initiatives that span the founder's office.
Track ownership and follow-through across teams so priorities don't stall between functions.
Operating Cadence
Own the rhythm of how leadership operates, including planning sessions, leadership meetings, all-hands prep, and priority tracking.
Build and improve internal operating systems and processes as the company scales past its early-stage.
Board and Executive Support
Prepare board and investor materials, including decks, memos, and synthesizing input from across the company into something the CEO can walk into a room with.
Act as a force multiplier for the CEO's time, judgment, and follow-through across a wide range of priorities.
Nice to Have
Prior experience in a founder's office or chief-of-staff-adjacent role at a high-growth startup.
Strategy consulting experience before moving into an operating role.
Past founder experience.
Comfort picking up new internal tools quickly (we run on Ashby, Slack, and Google Workspace).
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI 🥦\n\n \n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $15M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\nThe Role\n\nWe are hiring our first Chief of Staff to operate out of the founder's office, working directly with our CEO and partnering closely across the exec team. This is a broad mandate: part strategic thought partner, part cross-functional operator, part connective tissue for a fast-moving leadership team.\n\n\n\nWhat You'll Own\n\nStrategy and Special Projects\n\n - Drive strategic special projects end to end, from framing the problem to seeing execution through.\n\n - Bring structure to ambiguous, undefined problems that don't yet have an obvious owner.\n\n - Act as a thought partner to the CEO on prioritization, weighing trade-offs and pressure-testing plans before they go company-wide.\n\n\n\nCross-Functional Execution\n\n - Lead cross-functional initiatives that require coordinating across engineering, GTM, finance, and people.\n\n - Partner with the broader exec team (CTO, COO) on initiatives that span the founder's office.\n\n - Track ownership and follow-through across teams so priorities don't stall between functions.\n\n\n\nOperating Cadence\n\n - Own the rhythm of how leadership operates, including planning sessions, leadership meetings, all-hands prep, and priority tracking.\n\n - Build and improve internal operating systems and processes as the company scales past its early-stage.\n\n\n\nBoard and Executive Support\n\n - Prepare board and investor materials, including decks, memos, and synthesizing input from across the company into something the CEO can walk into a room with.\n\n - Act as a force multiplier for the CEO's time, judgment, and follow-through across a wide range of priorities.\n\n\n\nNice to Have \n\n - Prior experience in a founder's office or chief-of-staff-adjacent role at a high-growth startup.\n\n - Strategy consulting experience before moving into an operating role.\n\n - Past founder experience.\n\n - Comfort picking up new internal tools quickly (we run on Ashby, Slack, and Google Workspace).\n\n\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws."},{"id":"093f957d-2621-47ee-ab2a-db864deed5f5","title":"GTM Recruiter","department":"Talent","team":"Talent","employmentType":"FullTime","location":"Lehi, Utah","secondaryLocations":[],"publishedAt":"2026-09-16T23:10:26.209+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Utah","addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/093f957d-2621-47ee-ab2a-db864deed5f5","applyUrl":"https://jobs.ashbyhq.com/broccoli/093f957d-2621-47ee-ab2a-db864deed5f5/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $20M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
The Role
We’re looking for a GTM Recruiter to help build the team behind Broccoli’s scaling phase of growth. You’ll own full-cycle recruiting for GTM, Sales, Customer Success, and other Utah based roles. You will be working closely with the existing talent team, leadership, and the founders on impactful hires needed for Broccoli.
Recruiting is critical to Broccoli’s growth. We’re building AI systems that operate in the real world, and scaling that vision starts with building an exceptional team.
What You’ll Do
Lead full-cycle recruiting for Utah roles across departments: from GTM, Sales, Customer Success, etc.
Work with leadership and founders to ensure we are on target for high priority and impactful hires.
Sourcing - lots of it! Broccoli has a strong pitch when it comes to revenue and growth, but we’re still in the early stages of getting the word out. And you’ll experiment with new sourcing strategies, referrals, outbound, and creative approaches to reach great candidates.
Collaborate with founders on the strategic side of recruiting: quality of hire, bar-raising, and building teams that scale.
Act as a thought partner with the talent team and to leadership, and bring market trends and data on hiring decisions.
Lead hiring initiatives with various departments and own the process end to end.
What You’ll Bring
3 - 6 years of recruiting experience, with a strong track record of great hires.
Strong preference for experience with sourcing GTM talent at early-stage or fast-growing startups, or at an agency with long-term stakeholder partnerships.
You’re excited about working in Lehi, Utah and being embedded with the team.
You’re a strong communicator, interviewer, and closer.
You have great instincts for spotting builders who thrive in ambiguity, ownership, and fast execution.
A generalist who understands talent and can flex into high priority business searches.
Understands market trends and how to translate them into data hiring managers and leadership can act on.
Nice to have
Have used Ashby, Linkedin Recruiter, Juicebox, and other recruiting tools
Comfort with AI/agentic tools in recruiting workflow
Business sourcing background
Familiarity with equity/comp benchmarking tools
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
","descriptionPlain":"ABOUT BROCCOLI 🥦\n\nAt Broccoli, we're building AI teammates for the people who build and maintain our world.\n\nWe partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.\n\nOur AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.\n\nBefore we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.\n\nToday:\n\n - Hundreds of contractors rely on Broccoli every day.\n\n - We've grown to $20M+ ARR in under two years.\n\n - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.\n\n - We're backed by Khosla Ventures and Y Combinator.\n\nWe're still just getting started.\n\n\n\nThe Role\n\nWe’re looking for a GTM Recruiter to help build the team behind Broccoli’s scaling phase of growth. You’ll own full-cycle recruiting for GTM, Sales, Customer Success, and other Utah based roles. You will be working closely with the existing talent team, leadership, and the founders on impactful hires needed for Broccoli.\n\nRecruiting is critical to Broccoli’s growth. We’re building AI systems that operate in the real world, and scaling that vision starts with building an exceptional team.\n\n\n\nWhat You’ll Do\n\n - Lead full-cycle recruiting for Utah roles across departments: from GTM, Sales, Customer Success, etc.\n\n - Work with leadership and founders to ensure we are on target for high priority and impactful hires.\n\n - Sourcing - lots of it! Broccoli has a strong pitch when it comes to revenue and growth, but we’re still in the early stages of getting the word out. And you’ll experiment with new sourcing strategies, referrals, outbound, and creative approaches to reach great candidates.\n\n - Collaborate with founders on the strategic side of recruiting: quality of hire, bar-raising, and building teams that scale.\n\n - Act as a thought partner with the talent team and to leadership, and bring market trends and data on hiring decisions.\n\n - Lead hiring initiatives with various departments and own the process end to end.\n\n\n\nWhat You’ll Bring\n\n - 3 - 6 years of recruiting experience, with a strong track record of great hires.\n\n - Strong preference for experience with sourcing GTM talent at early-stage or fast-growing startups, or at an agency with long-term stakeholder partnerships.\n\n - You’re excited about working in Lehi, Utah and being embedded with the team.\n\n - You’re a strong communicator, interviewer, and closer.\n\n - You have great instincts for spotting builders who thrive in ambiguity, ownership, and fast execution.\n\n - A generalist who understands talent and can flex into high priority business searches.\n\n - Understands market trends and how to translate them into data hiring managers and leadership can act on.\n\n\n\nNice to have\n\n - Have used Ashby, Linkedin Recruiter, Juicebox, and other recruiting tools\n\n - Comfort with AI/agentic tools in recruiting workflow\n\n - Business sourcing background\n\n - Familiarity with equity/comp benchmarking tools\n\n\n\nBroccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.\n\n"},{"id":"db4687bd-1d4d-4651-819e-b81be01acfc9","title":"Recruiting Coordinator/Sourcer","department":"Talent","team":"Talent","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-10-03T00:26:43.517+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/broccoli/db4687bd-1d4d-4651-819e-b81be01acfc9","applyUrl":"https://jobs.ashbyhq.com/broccoli/db4687bd-1d4d-4651-819e-b81be01acfc9/application","descriptionHtml":"At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $20M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We're hiring a Recruiting Coordinator/Sourcer to help Broccoli scale. As we grow, you'll support recruiting across a range of roles and teams, from high-volume hiring to specialized and leadership-level searches.
You'll own the coordination and operational backbone of our recruiting process, keeping interviews moving, candidates informed, and our hiring systems organized as we grow. You'll also help build the workflows, templates, and systems that make recruiting faster and more consistent across the company.
This is an opportunity to take real ownership at an early-stage startup, work closely with recruiters and leadership, and help shape how we hire. As the team grows, there will be opportunities to get involved in other areas of recruiting, such as sourcing, candidate screening, and recruiting operations, depending on your interests and the needs of the business.
Coordinate phone screens, interviews, onsites, and final rounds across multiple departments, juggling competing priorities and last-minute changes.
Help build and improve our recruiting processes, including interview templates, email templates, scorecards, and workflows in Ashby.
Keep Ashby up to date with accurate candidate records, interview stages, and feedback so we have a clear picture of our hiring pipeline.
Follow up with interviewers on feedback, flag bottlenecks, and proactively resolve issues to keep candidates moving through the process.
Coordinate onsites from start to finish, including agendas, work samples, interview panels, interviewer prep, and the candidate experience.
Keep candidates informed throughout the process with timely communication, clear next steps, and a positive experience.
Help coordinate offers, reference checks, and handoffs to our HR team for onboarding.
As you get comfortable in the role, you'll have opportunities to take on additional recruiting responsibilities, such as phone screens, sourcing, and other areas of the recruiting process.
Background in recruiting coordination, recruiting operations, or a similar fast-paced role involving high-volume scheduling and stakeholder management. At least one year of interview coordination experience in-house or at an agency.
Ability to manage competing priorities in a fast-moving environment without letting details slip.
A track record of improving a process, building a workflow, or creating a system that made a team more effective.
A proactive approach to work, with the ability to anticipate what needs to happen next without waiting for direction.
Strong attention to detail and a sense of ownership over accurate systems and data.
Clear, warm communication skills and the ability to work effectively with candidates, hiring managers, and executives.
An interest in building a career in recruiting and developing new skills beyond coordination over time.
Experience supporting hiring across multiple departments, such as sales, engineering, customer success, and operations, including high-volume roles.
Previously worked at a high-growth startup, recruiting agency, or staffing firm.
Familiarity with an ATS like Ashby, particularly building workflows, managing interview processes, or maintaining recruiting reports within an ATS.
Exposure to sourcing or phone screening candidates.
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
Hundreds of contractors rely on Broccoli every day.
We've grown to $20M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.
We're still just getting started.
We're hiring a Business Recruiter to own non-technical hiring across Broccoli, with a focus on Strategy & Operations and Marketing. You'll be a true thought partner to the leaders you support, helping shape how their teams grow rather than just filling reqs.
This is a full-cycle, high-ownership role based in our San Francisco office. Many of these functions are early, so you'll often be defining the first version of the role, the interview loop, and the bar.
Own full-cycle recruiting for non-technical roles across the company, with a focus on Strategy & Operations and Marketing
Act as a thought partner to hiring leaders, bringing perspective and a point of view to every search
Design and run interview loops that actually assess the work
Proactively source and engage top talent, including people who aren't actively looking
Run a high-touch candidate experience from first outreach through offer and close
Juggle multiple hiring managers and priorities, and keep everyone aligned on timelines and pipeline health
Bring market and talent insights to hiring conversations, and use data to keep searches moving
Set and maintain recruiting best practices, and help build out our processes, tools, and employer brand
3 to 6 years of full-cycle recruiting experience, ideally in-house at a high-growth startup
Proven track record of non-technical hiring, ideally including Strategy & Ops and Marketing roles
Comfort recruiting across a wide range of functions and levels
Skilled sourcer, comfortable building pipeline from scratch
Business partner mindset and genuine curiosity about how teams work
Ability to build trust with senior leaders and push back when it matters
Strong organization and composure while running reqs for several hiring managers at once
Clear, direct communication with candidates and hiring teams alike
Background at an AI or vertical SaaS company
Experience building interview loops or hiring processes from the ground up
Prior success hiring senior or leadership roles in Marketing or Operations
Familiarity with Ashby or a similar ATS