Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Strategy & Ops Senior Associate role is an experienced generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities.
You’re likely someone who’s interested in and capable of solving different problem types – you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough.
Your first “tour of duty” will be on the Billing team (see more below). The specific projects you take on will depend on your strengths and what we learn during the recruiting process and your first days at Clipboard; that being said, here is a list of example initiatives to give you an idea:
Build an internal predictive analytics model and corresponding underwriting process to catch bad payers early with high accuracy to inform our contracting decisions and risk mitigation tactics
Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing collections efforts
Redesign our process for converting workplaces to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process
Manage a team of Billing Account Managers
Our most immediate need right now is on the Billing team. The TLDR is that we want to maximize our profitability by collecting money as fast as possible and minimizing losses, while preserving the customer experience, all in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.
Although Clipboard provides a service where workplaces can find qualified professionals to fill shifts, we are in many ways a lending company at our core since we pay professionals immediately after they work a shift. For illustrative purposes: a nurse works a shift → we pay the nurse $100 immediately with our cash → the workplace pays us $120 a month later. We extend debt to workplaces using cash we borrow, with interest, from an Asset-Backed Line (ABL) of credit – workplaces use that debt to pay their staffing costs, and we expect to be paid back by the workplaces at a later date based on agreed-upon net terms.
Billing is doing the critical work of converting our revenue into cash that we put in the bank. Otherwise, money we cannot collect is money we’ve already burned. With thousands of customers operating in different regulatory environments, under different conditions, with nuanced capital structures and corporate setups, and using varied complicated processes…this can be hard to do at scale. We consistently fight a multi-faceted battle: a battle wherein we must maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other.
Optimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business, and you will help us do that.
We find those who are most successful in this type of role:
Are insatiably curious and notice non-obvious clues and patterns: Curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way.
Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth.
Bring a tenacity and persistence to problem-solving: You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.
Bounce back from failure quickly: You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return.
While performance on your case and interviews during the hiring process is the most important aspect of your candidacy, your years of relevant working experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation.
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers.
Application
Case Study 1
Interview 1
Case Study 2 [OPTIONAL]
Interview 2 [OPTIONAL]
Interview with Head of Operations
Interview with Head of People
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity
*After submitting your application, please check your spam folder periodically over the next few days for updates.
#LI-DNI
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nABOUT THIS ROLE\n\nThe Strategy & Ops Senior Associate role is an experienced generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities.\n\nYou’re likely someone who’s interested in and capable of solving different problem types – you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough.\n\nYour first “tour of duty” will be on the Billing team (see more below). The specific projects you take on will depend on your strengths and what we learn during the recruiting process and your first days at Clipboard; that being said, here is a list of example initiatives to give you an idea:\n\n - Build an internal predictive analytics model and corresponding underwriting process to catch bad payers early with high accuracy to inform our contracting decisions and risk mitigation tactics\n\n - Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing collections efforts\n\n - Redesign our process for converting workplaces to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process\n\n - Manage a team of Billing Account Managers\n\n \n\n\nFIRST TOUR OF DUTY – QUICK BACKGROUND ON BILLING\n\nOur most immediate need right now is on the Billing team. The TLDR is that we want to maximize our profitability by collecting money as fast as possible and minimizing losses, while preserving the customer experience, all in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.\n\nAlthough Clipboard provides a service where workplaces can find qualified professionals to fill shifts, we are in many ways a lending company at our core since we pay professionals immediately after they work a shift. For illustrative purposes: a nurse works a shift → we pay the nurse $100 immediately with our cash → the workplace pays us $120 a month later. We extend debt to workplaces using cash we borrow, with interest, from an Asset-Backed Line (ABL) of credit – workplaces use that debt to pay their staffing costs, and we expect to be paid back by the workplaces at a later date based on agreed-upon net terms.\n\nBilling is doing the critical work of converting our revenue into cash that we put in the bank. Otherwise, money we cannot collect is money we’ve already burned. With thousands of customers operating in different regulatory environments, under different conditions, with nuanced capital structures and corporate setups, and using varied complicated processes…this can be hard to do at scale. We consistently fight a multi-faceted battle: a battle wherein we must maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other.\n\nOptimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business, and you will help us do that.\n\n \n\n\nWHO WE’RE LOOKING FOR\n\nWe find those who are most successful in this type of role:\n\n - Are insatiably curious and notice non-obvious clues and patterns: Curiosity https://creatingvalue.substack.com/i/46535664/noticing-and-curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way.\n\n - Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth.\n\n - Bring a tenacity and persistence to problem-solving: You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.\n\n - Bounce back from failure quickly: You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return.\n\nWhile performance on your case and interviews during the hiring process is the most important aspect of your candidacy, your years of relevant working experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation.\n\n \n\n\nWHY JOIN CLIPBOARD?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers.\n\n \n\n\nHIRING PROCESS\n\n 1. Application\n\n 2. Case Study 1\n\n 3. Interview 1\n\n 4. Case Study 2 [OPTIONAL]\n\n 5. Interview 2 [OPTIONAL]\n\n 6. Interview with Head of Operations\n\n 7. Interview with Head of People\n\n \n\n\nSYSTEM REQUIREMENTS\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity\n\n \n\n*After submitting your application, please check your spam folder periodically over the next few days for updates.\n\n#LI-DNI\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$90K – $130K","scrapeableCompensationSalarySummary":"$90K - $130K","compensationTiers":[{"id":"7f91bdb2-a1f6-46d8-9b11-37a9fd96e550","tierSummary":"$90K – $130K","title":null,"additionalInformation":null,"components":[{"id":"c303af89-a09c-471b-8093-70fc4338850c","summary":"$90K – $130K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":130000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":130000}]}},{"id":"1bde9c0f-0ca8-4cd6-9f88-49b3384861b1","title":"S&O Senior Associate","department":"Operations","team":"Billing","employmentType":"FullTime","location":"Remote (Global)","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-27T18:22:55.595+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/1bde9c0f-0ca8-4cd6-9f88-49b3384861b1","applyUrl":"https://jobs.ashbyhq.com/clipboard/1bde9c0f-0ca8-4cd6-9f88-49b3384861b1/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Strategy & Ops Senior Associate role is an experienced generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities.
You’re likely someone who’s interested in and capable of solving different problem types – you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough.
Your first “tour of duty” will be on the Billing team (see more below). The specific projects you take on will depend on your strengths and what we learn during the recruiting process and your first days at Clipboard; that being said, here is a list of example initiatives to give you an idea:
Build an internal predictive analytics model and corresponding underwriting process to catch bad payers early with high accuracy to inform our contracting decisions and risk mitigation tactics
Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing collections efforts
Redesign our process for converting workplaces to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process
Manage a team of Billing Account Managers
Our most immediate need right now is on the Billing team. The TLDR is that we want to maximize our profitability by collecting money as fast as possible and minimizing losses, while preserving the customer experience, all in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.
Although Clipboard provides a service where workplaces can find qualified professionals to fill shifts, we are in many ways a lending company at our core since we pay professionals immediately after they work a shift. For illustrative purposes: a nurse works a shift → we pay the nurse $100 immediately with our cash → the workplace pays us $120 a month later. We extend debt to workplaces using cash we borrow, with interest, from an Asset-Backed Line (ABL) of credit – workplaces use that debt to pay their staffing costs, and we expect to be paid back by the workplaces at a later date based on agreed-upon net terms.
Billing is doing the critical work of converting our revenue into cash that we put in the bank. Otherwise, money we cannot collect is money we’ve already burned. With thousands of customers operating in different regulatory environments, under different conditions, with nuanced capital structures and corporate setups, and using varied complicated processes…this can be hard to do at scale. We consistently fight a multi-faceted battle: a battle wherein we must maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other.
Optimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business, and you will help us do that.
We find those who are most successful in this type of role:
Are insatiably curious and notice non-obvious clues and patterns: Curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way.
Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth.
Bring a tenacity and persistence to problem-solving: You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.
Bounce back from failure quickly: You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return.
While performance on your case and interviews during the hiring process is the most important aspect of your candidacy, your years of relevant working experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation.
Please note: We are currently accepting applications only from candidates based in North America, South America or Europe. This role requires an overlap of at least 5 hours with the PST (UTC-8) time zone.
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers.
Application
Case Study 1
Interview 1
Case Study 2 [OPTIONAL]
Interview 2 [OPTIONAL]
Interview with Head of Operations
Interview with Head of People
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity
*After submitting your application, please check your spam folder periodically over the next few days for updates.
#LI-DNI
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THIS ROLE\n\nThe Strategy & Ops Senior Associate role is an experienced generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities.\n\nYou’re likely someone who’s interested in and capable of solving different problem types – you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough.\n\nYour first “tour of duty” will be on the Billing team (see more below). The specific projects you take on will depend on your strengths and what we learn during the recruiting process and your first days at Clipboard; that being said, here is a list of example initiatives to give you an idea:\n\n - Build an internal predictive analytics model and corresponding underwriting process to catch bad payers early with high accuracy to inform our contracting decisions and risk mitigation tactics\n\n - Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing collections efforts\n\n - Redesign our process for converting workplaces to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process\n\n - Manage a team of Billing Account Managers\n\n \n\n\nFIRST TOUR OF DUTY – QUICK BACKGROUND ON BILLING\n\nOur most immediate need right now is on the Billing team. The TLDR is that we want to maximize our profitability by collecting money as fast as possible and minimizing losses, while preserving the customer experience, all in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.\n\nAlthough Clipboard provides a service where workplaces can find qualified professionals to fill shifts, we are in many ways a lending company at our core since we pay professionals immediately after they work a shift. For illustrative purposes: a nurse works a shift → we pay the nurse $100 immediately with our cash → the workplace pays us $120 a month later. We extend debt to workplaces using cash we borrow, with interest, from an Asset-Backed Line (ABL) of credit – workplaces use that debt to pay their staffing costs, and we expect to be paid back by the workplaces at a later date based on agreed-upon net terms.\n\nBilling is doing the critical work of converting our revenue into cash that we put in the bank. Otherwise, money we cannot collect is money we’ve already burned. With thousands of customers operating in different regulatory environments, under different conditions, with nuanced capital structures and corporate setups, and using varied complicated processes…this can be hard to do at scale. We consistently fight a multi-faceted battle: a battle wherein we must maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other.\n\nOptimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business, and you will help us do that.\n\n \n\n\nWHO WE’RE LOOKING FOR\n\nWe find those who are most successful in this type of role:\n\n - Are insatiably curious and notice non-obvious clues and patterns: Curiosity https://creatingvalue.substack.com/i/46535664/noticing-and-curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way.\n\n - Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth.\n\n - Bring a tenacity and persistence to problem-solving: You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.\n\n - Bounce back from failure quickly: You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return.\n\nWhile performance on your case and interviews during the hiring process is the most important aspect of your candidacy, your years of relevant working experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation.\n\n \n\nPlease note: We are currently accepting applications only from candidates based in North America, South America or Europe. This role requires an overlap of at least 5 hours with the PST (UTC-8) time zone.\n\n \n\n\nWHY JOIN CLIPBOARD?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers.\n\n \n\n\nHIRING PROCESS\n\n 1. Application\n\n 2. Case Study 1\n\n 3. Interview 1\n\n 4. Case Study 2 [OPTIONAL]\n\n 5. Interview 2 [OPTIONAL]\n\n 6. Interview with Head of Operations\n\n 7. Interview with Head of People\n\n \n\n\nSYSTEM REQUIREMENTS\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity\n\n \n\n*After submitting your application, please check your spam folder periodically over the next few days for updates.\n\n#LI-DNI\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"8f01008d-a05a-4fcc-873d-83175e2c70ba","title":"Customer Experience Specialist","department":"Operations","team":"Worker Ops","employmentType":"FullTime","location":"Remote (Africa, Central & South America, the Caribbean)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-19T15:17:50.341+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Nigeria","addressLocality":"Lagos"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/8f01008d-a05a-4fcc-873d-83175e2c70ba","applyUrl":"https://jobs.ashbyhq.com/clipboard/8f01008d-a05a-4fcc-873d-83175e2c70ba/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
📍 Remote - Africa | South America | The Caribbean
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.
Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding, and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently, applying sound judgment before escalating
Personalize communication while maintaining a confident, professional, and helpful tone
Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Fluent, professional-level English communication skills, both written and verbal
Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
Comfortable learning new tools, systems, and workflows quickly
Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Proactive problem-solver who takes initiative without waiting for direction
Strong attention to detail and ability to stay composed under pressure
Collaborative teammate who communicates clearly and contributes positively to team performance
Comfortable working across chat, voice, and email channels
Application Review + Skills Assessment
Case Study
First Round Interview (Role Play and Case Discussion)
Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW \n\n\n\n📍 Remote - Africa | South America | The Caribbean\n\n\n\nReady to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.\n\nWe’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.\n\n \n\n\nWHAT YOU’LL DO\n\n - Deliver fast, accurate, and empathetic support across chat, voice, and email\n\n - Resolve shift, payment, onboarding, and platform-related issues in real time\n\n - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation\n\n - Troubleshoot issues independently, applying sound judgment before escalating\n\n - Personalize communication while maintaining a confident, professional, and helpful tone\n\n - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience\n\n - Guide new professionals through onboarding and help them quickly build confidence using the platform\n\n - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\n \n\n\nWHO WE’RE LOOKING FOR\n\n - Fluent, professional-level English communication skills, both written and verbal\n\n - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally\n\n - Comfortable learning new tools, systems, and workflows quickly\n\n - Thrives in fast-paced, high-ownership environments where priorities can shift quickly\n\n - Proactive problem-solver who takes initiative without waiting for direction\n\n - Strong attention to detail and ability to stay composed under pressure\n\n - Collaborative teammate who communicates clearly and contributes positively to team performance\n\n - Comfortable working across chat, voice, and email channels\n\n \n\n\nHIRING PROCESS\n\n - Application Review + Skills Assessment\n\n - Case Study\n\n - First Round Interview (Role Play and Case Discussion)\n\n - Interview with Head of Worker Support\n\n \n\nImportant Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$11.4K – $20.4K • Multiple Ranges","scrapeableCompensationSalarySummary":"$11.4K - $20.4K","compensationTiers":[{"id":"7fd7bd48-b6fc-4f42-89a0-4d7ba9eaeee1","tierSummary":"$11.4K – $16.8K","title":"Chat","additionalInformation":null,"components":[{"id":"a96a55ec-924d-46a6-9294-a84e914170bf","summary":"$11.4K – $16.8K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":11400,"maxValue":16800}]},{"id":"281d7ecc-88ef-4159-9bfe-82936a0ca9c7","tierSummary":"$13.2K – $20.4K","title":"Voice","additionalInformation":null,"components":[{"id":"3eb05855-95e2-4fcf-a5a9-c0709c98ef3d","summary":"$13.2K – $20.4K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":13200,"maxValue":20400}]}],"summaryComponents":[{"minValue":11400,"maxValue":20400,"currencyCode":"USD","interval":"1 YEAR","compensationType":"Salary"}]}},{"id":"6d7d384b-2b99-44f5-be2a-cc693c629d9e","title":"Customer Experience Specialist ","department":"Operations","team":"Worker Ops","employmentType":"FullTime","location":"Remote (Philippines)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-19T15:42:27.750+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/6d7d384b-2b99-44f5-be2a-cc693c629d9e","applyUrl":"https://jobs.ashbyhq.com/clipboard/6d7d384b-2b99-44f5-be2a-cc693c629d9e/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
📍 Fully Remote - Philippines & Other APAC Regions
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.
Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding, and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently, applying sound judgment before escalating
Personalize communication while maintaining a confident, professional, and helpful tone
Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Fluent, professional-level English communication skills, both written and verbal
Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
Comfortable learning new tools, systems, and workflows quickly
Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Proactive problem-solver who takes initiative without waiting for direction
Strong attention to detail and ability to stay composed under pressure
Collaborative teammate who communicates clearly and contributes positively to team performance
Comfortable working across chat, voice, and email channels
Application Review + Skills Assessment
Case Study
First Round Interview (Role Play and Case Discussion)
Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW \n\n\n\n📍 Fully Remote - Philippines & Other APAC Regions\n\n\n\nReady to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.\n\nWe’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.\n\n \n\n\nWHAT YOU’LL DO\n\n - Deliver fast, accurate, and empathetic support across chat, voice, and email\n\n - Resolve shift, payment, onboarding, and platform-related issues in real time\n\n - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation\n\n - Troubleshoot issues independently, applying sound judgment before escalating\n\n - Personalize communication while maintaining a confident, professional, and helpful tone\n\n - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience\n\n - Guide new professionals through onboarding and help them quickly build confidence using the platform\n\n - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\n \n\n\nWHO WE’RE LOOKING FOR\n\n - Fluent, professional-level English communication skills, both written and verbal\n\n - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally\n\n - Comfortable learning new tools, systems, and workflows quickly\n\n - Thrives in fast-paced, high-ownership environments where priorities can shift quickly\n\n - Proactive problem-solver who takes initiative without waiting for direction\n\n - Strong attention to detail and ability to stay composed under pressure\n\n - Collaborative teammate who communicates clearly and contributes positively to team performance\n\n - Comfortable working across chat, voice, and email channels\n\n \n\n\nHIRING PROCESS\n\n - Application Review + Skills Assessment\n\n - Case Study\n\n - First Round Interview (Role Play and Case Discussion)\n\n - Interview with Head of Worker Support\n\n\n\nImportant Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$10.8K – $13.8K • Multiple Ranges","scrapeableCompensationSalarySummary":"$10.8K - $13.8K","compensationTiers":[{"id":"b5ce75f1-089d-4b2c-9f5a-83f02b814765","tierSummary":"$10.8K","title":"Chat","additionalInformation":null,"components":[{"id":"7c5a4b0c-3d91-47e0-bf20-9a2d2de18491","summary":"$10.8K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":10800,"maxValue":10800}]},{"id":"2b10bcd1-2a3d-4a17-8e42-0ea12bd434c5","tierSummary":"$13.8K","title":"Voice","additionalInformation":null,"components":[{"id":"20c81d19-2a17-4685-9870-c3036b5ac003","summary":"$13.8K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":13800,"maxValue":13800}]}],"summaryComponents":[{"minValue":10800,"maxValue":13800,"currencyCode":"USD","interval":"1 YEAR","compensationType":"Salary"}]}},{"id":"2ddc9bb3-0531-4fbe-a514-d77ed408cfd0","title":"Billing Representative","department":"Operations","team":"Billing","employmentType":"FullTime","location":"Remote (Philippines)","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Remote (APAC)","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manila"}}},{"location":"Remote (Romania)","address":{"postalAddress":{"addressCountry":"Romania"}}},{"location":"Remote (Central & South America)","address":{"postalAddress":{"addressCountry":"Argentina","addressLocality":"Buenos Aires"}}}],"publishedAt":"2026-08-21T13:45:49.977+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/2ddc9bb3-0531-4fbe-a514-d77ed408cfd0","applyUrl":"https://jobs.ashbyhq.com/clipboard/2ddc9bb3-0531-4fbe-a514-d77ed408cfd0/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Collections team under Billing is responsible for collecting payments from workplaces (e.g., healthcare facilities). The Billing Representative (BR) is responsible for ensuring that the assigned workplaces pay their invoices quickly and on time. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The BR will reach out to the workplaces through phone and email to follow up on payments, get a commitment of payment (\"promise to pay\"), and ensure that the workplaces honor these commitments. The BR will work with the workplaces and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role will require cross-functional collaboration with Billing Disputes, Sales, Customer Support, and other teams to achieve the desired goals.
Monitor accounts to identify outstanding debts.
Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues.
Build relationships with workplaces (e.g., properly set expectations about our billing policy, explain NET & Dispute Terms, etc.).
Identify the root cause of non-payment and resolve billing concerns.
Report on collections updates and accounts receivable status.
Identify critical accounts and devise SMART action plans to address issues.
General
Professional and clear communication (verbal and written).
High attention to detail.
Receptive to feedback (highly coachable).
Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect.
Technical
Comfortable with math and data (e.g., calculating payment plan instalments).
Ability to build relationships with customers.
Strong judgment in customer-facing decisions and live interactions.
Negotiating skills.
Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
No specific degree required—we care about what you can do, not just what’s on your résumé.
100% Remote. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers.
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.
Application form: This includes basic billing rep skill-based questions. Some questions result in automatic rejection, so please approach these with diligence as they assess your ability to handle real problems and client situations.
Case Study: Collections scenarios (identifying at-risk accounts, action plans, email writing)
Interview 1: Collections simulation
Interview 2: Collections simulation
Offer
You will receive an email with the next steps in the process within 2 days of your application. Please check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nThe Collections team under Billing is responsible for collecting payments from workplaces (e.g., healthcare facilities). The Billing Representative (BR) is responsible for ensuring that the assigned workplaces pay their invoices quickly and on time. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The BR will reach out to the workplaces through phone and email to follow up on payments, get a commitment of payment (\"promise to pay\"), and ensure that the workplaces honor these commitments. The BR will work with the workplaces and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role will require cross-functional collaboration with Billing Disputes, Sales, Customer Support, and other teams to achieve the desired goals.\n\n\n\nRESPONSIBILITIES\n\n - Monitor accounts to identify outstanding debts.\n\n - Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues.\n\n - Build relationships with workplaces (e.g., properly set expectations about our billing policy, explain NET & Dispute Terms, etc.).\n\n - Identify the root cause of non-payment and resolve billing concerns.\n\n - Report on collections updates and accounts receivable status.\n\n - Identify critical accounts and devise SMART action plans to address issues.\n\n\n\n\nREQUIREMENTS AND SKILLS\n\nGeneral\n\n - Professional and clear communication (verbal and written).\n\n - High attention to detail.\n\n - Receptive to feedback (highly coachable).\n\n - Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect.\n\nTechnical\n\n - Comfortable with math and data (e.g., calculating payment plan instalments).\n\n - Ability to build relationships with customers.\n\n - Strong judgment in customer-facing decisions and live interactions.\n\n - Negotiating skills.\n\n\n\n\nQUALIFICATIONS\n\n - Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.\n\n - No specific degree required—we care about what you can do, not just what’s on your résumé.\n\n\n\n\nWHY JOIN CLIPBOARD?\n\n - 100% Remote. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers.\n\n\n\n\nSYSTEM REQUIREMENTS\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity.\n\n\n\n\nHIRING PROCESS\n\n 1. Application form: This includes basic billing rep skill-based questions. Some questions result in automatic rejection, so please approach these with diligence as they assess your ability to handle real problems and client situations.\n\n 2. Case Study: Collections scenarios (identifying at-risk accounts, action plans, email writing)\n\n 3. Interview 1: Collections simulation\n\n 4. Interview 2: Collections simulation\n\n 5. Offer\n\n\n\nYou will receive an email with the next steps in the process within 2 days of your application. Please check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"d43bf22d-8219-4265-b061-87aab63d13e9","title":"Customer Experience Specialist","department":"Operations","team":"Worker Ops","employmentType":"FullTime","location":"Remote (Canada, UK, EU)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-19T15:01:16.894+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/d43bf22d-8219-4265-b061-87aab63d13e9","applyUrl":"https://jobs.ashbyhq.com/clipboard/d43bf22d-8219-4265-b061-87aab63d13e9/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
📍 Remote - Europe and Canada
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.
Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding, and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently, applying sound judgment before escalating
Personalize communication while maintaining a confident, professional, and helpful tone
Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Fluent, professional-level English communication skills, both written and verbal
Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
Comfortable learning new tools, systems, and workflows quickly
Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Proactive problem-solver who takes initiative without waiting for direction
Strong attention to detail and ability to stay composed under pressure
Collaborative teammate who communicates clearly and contributes positively to team performance
Comfortable working across chat, voice, and email channels
Application Review + Skills Assessment
Case Study
First Round Interview (Role Play and Case Discussion)
Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW\n\n\n\n📍 Remote - Europe and Canada \n\n\n\nReady to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.\n\nWe’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.\n\n\n\n\nWHAT YOU’LL DO\n\n - Deliver fast, accurate, and empathetic support across chat, voice, and email\n\n - Resolve shift, payment, onboarding, and platform-related issues in real time\n\n - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation\n\n - Troubleshoot issues independently, applying sound judgment before escalating\n\n - Personalize communication while maintaining a confident, professional, and helpful tone\n\n - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience\n\n - Guide new professionals through onboarding and help them quickly build confidence using the platform\n\n - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\n\n\n\nWHO WE’RE LOOKING FOR\n\n - Fluent, professional-level English communication skills, both written and verbal\n\n - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally\n\n - Comfortable learning new tools, systems, and workflows quickly\n\n - Thrives in fast-paced, high-ownership environments where priorities can shift quickly\n\n - Proactive problem-solver who takes initiative without waiting for direction\n\n - Strong attention to detail and ability to stay composed under pressure\n\n - Collaborative teammate who communicates clearly and contributes positively to team performance\n\n - Comfortable working across chat, voice, and email channels\n\n \n\n\nHIRING PROCESS\n\n - Application Review + Skills Assessment\n\n - Case Study\n\n - First Round Interview (Role Play and Case Discussion)\n\n - Interview with Head of Worker Support\n\n\n\nImportant Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$24K – $40K • Multiple Ranges","scrapeableCompensationSalarySummary":"$24K - $40K","compensationTiers":[{"id":"93690630-2b4e-4a7a-a193-a3465d75887a","tierSummary":"$24K – $36K","title":"Europe","additionalInformation":null,"components":[{"id":"14e3dce5-569b-4c6c-a6a7-649ce3cda32b","summary":"$24K – $36K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":24000,"maxValue":36000}]},{"id":"3bd4bb79-da27-419b-8c92-db5fcf05d093","tierSummary":"$35K – $40K","title":"Canada & United Kingdom (Voice)","additionalInformation":null,"components":[{"id":"0b804104-9a3f-4f95-be35-27fe3a8970dd","summary":"$35K – $40K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":35000,"maxValue":40000}]}],"summaryComponents":[{"minValue":24000,"maxValue":40000,"currencyCode":"USD","interval":"1 YEAR","compensationType":"Salary"}]}},{"id":"82df7116-0720-4434-a330-ca7e0389dc60","title":"Onboarding Documents Associate","department":"Operations","team":"Documents","employmentType":"FullTime","location":"Remote (APAC)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Remote (Philippines)","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}}}],"publishedAt":"2026-05-05T00:16:27.950+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manila"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/82df7116-0720-4434-a330-ca7e0389dc60","applyUrl":"https://jobs.ashbyhq.com/clipboard/82df7116-0720-4434-a330-ca7e0389dc60/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Our Operations team is hiring an Onboarding Documents Associate to support and maintain the quality of our onboarding processes for healthcare professionals joining our platform. This is a detail-oriented individual contributor role focused on reviewing and validating onboarding documentation. You’ll play a key role in ensuring professionals can get to work quickly while meeting compliance standards across facilities and regulatory requirements.
You’ll work closely with cross-functional teams to execute against defined workflows, manage document queues, and improve internal processes, ensuring our onboarding systems remain accurate, efficient, and scalable.
Review and validate onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines
Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts, acting on real-time prioritization
Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and supporting special projects
Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency
Collaborate with cross-functional teams to resolve document-related inquiries and improve internal workflows
Communicate clearly via Slack and other internal tools to ensure alignment and resolution of issues
Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making
Meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals
Detail Orientation – You have a sharp eye for detail and can identify inconsistencies or missing information quickly and accurately.
Decision Making – You’re confident making timely decisions, even in ambiguous situations, while maintaining high standards for accuracy and compliance.
Organization & Execution – You manage multiple tasks and queues effectively, maintaining consistency and reliability in a fast-paced environment.
Communication – You communicate clearly and concisely, especially when explaining decisions or collaborating across teams.
Ownership Mindset – You take responsibility for your work, follow through on tasks, and contribute to improving processes over time.
Prior experience in document verification, credentialing, compliance operations, administrative support, or customer service
Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records)
Experience with QA or quality-focused roles
Familiarity with tools like Slack, Zendesk, Google Sheets, and task management platforms
Application
Assessment (sent via email within 1–2 days; please check your spam folder)
Interview with a member of our recruiting team
Final interviews and offer
Candidates are expected to have:
Residence within the Asia-Pacific (APAC) region.
A wired internet connection with a minimum download speed of 15 Mbps.
A computer meeting the following minimum specifications:
Intel Core i5 (8th Generation or newer)
AMD Ryzen 5 (2000 Series or newer)
Apple M1 or newer
Minimum 12 GB RAM (16 GB recommended)
A quiet and professional home workspace.
A noise-canceling headset.
Reliable internet connectivity and backup power or internet whenever possible.
This role requires the completion of an assessment built from synthetic (not real-world) data. Please check your inbox and spam folder regularly: you will get the email within 1–2 days after applying.
Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Each candidate's compensation offer will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.
Do not take interviews via a mobile phone.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW \n\nOur Operations team is hiring an Onboarding Documents Associate to support and maintain the quality of our onboarding processes for healthcare professionals joining our platform. This is a detail-oriented individual contributor role focused on reviewing and validating onboarding documentation. You’ll play a key role in ensuring professionals can get to work quickly while meeting compliance standards across facilities and regulatory requirements.\n\nYou’ll work closely with cross-functional teams to execute against defined workflows, manage document queues, and improve internal processes, ensuring our onboarding systems remain accurate, efficient, and scalable.\n\n\n\n\nWHAT YOU’LL DO\n\n - Review and validate onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines\n\n - Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts, acting on real-time prioritization\n\n - Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and supporting special projects\n\n - Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency\n\n - Collaborate with cross-functional teams to resolve document-related inquiries and improve internal workflows\n\n - Communicate clearly via Slack and other internal tools to ensure alignment and resolution of issues\n\n - Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making\n\n - Meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\nDetail Orientation – You have a sharp eye for detail and can identify inconsistencies or missing information quickly and accurately.\n\nDecision Making – You’re confident making timely decisions, even in ambiguous situations, while maintaining high standards for accuracy and compliance.\n\nOrganization & Execution – You manage multiple tasks and queues effectively, maintaining consistency and reliability in a fast-paced environment.\n\nCommunication – You communicate clearly and concisely, especially when explaining decisions or collaborating across teams.\n\nOwnership Mindset – You take responsibility for your work, follow through on tasks, and contribute to improving processes over time.\n\n\n\n\nNICE TO HAVE\n\n - Prior experience in document verification, credentialing, compliance operations, administrative support, or customer service\n\n - Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records)\n\n - Experience with QA or quality-focused roles\n\n - Familiarity with tools like Slack, Zendesk, Google Sheets, and task management platforms\n\n\n\n\n\nHIRING PROCESS\n\n - Application\n\n - Assessment (sent via email within 1–2 days; please check your spam folder)\n\n - Interview with a member of our recruiting team \n\n - Final interviews and offer\n \n \n\n\nTECHNICAL & WORKSPACE REQUIREMENTS\n\nCandidates are expected to have:\n\n - Residence within the Asia-Pacific (APAC) region.\n\n - A wired internet connection with a minimum download speed of 15 Mbps.\n\n - A computer meeting the following minimum specifications:\n \n - Intel Core i5 (8th Generation or newer)\n \n - AMD Ryzen 5 (2000 Series or newer)\n \n - Apple M1 or newer\n \n - Minimum 12 GB RAM (16 GB recommended)\n\n - A quiet and professional home workspace.\n\n - A noise-canceling headset.\n\n - Reliable internet connectivity and backup power or internet whenever possible.\n\n\nIMPORTANT\n\n - This role requires the completion of an assessment built from synthetic (not real-world) data. Please check your inbox and spam folder regularly: you will get the email within 1–2 days after applying.\n\n - Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.\n\n - Each candidate's compensation offer will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.\n\n - Do not take interviews via a mobile phone.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$7.5K – $9K","scrapeableCompensationSalarySummary":"$7.5K - $9K","compensationTiers":[{"id":"6831d193-daa4-471a-814d-2721adc494e1","tierSummary":"Base Compensation $7.5K – $9K","title":"Philippines, India, Pakistan,Nepal, Sri Lanka, South East Asia","additionalInformation":null,"components":[{"id":"b71b07d9-69d4-4746-a759-55f4324eba46","summary":"Base Compensation $7.5K – $9K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":7500,"maxValue":9000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":7500,"maxValue":9000}]}},{"id":"5981222f-7c67-410f-a898-f9eb525c2cc3","title":"Sales Operations Analyst ","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Remote (North America)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-20T14:28:54.942+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"North America","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/5981222f-7c67-410f-a898-f9eb525c2cc3","applyUrl":"https://jobs.ashbyhq.com/clipboard/5981222f-7c67-410f-a898-f9eb525c2cc3/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Clipboard is looking for a Sales Operations Analyst to help build and run the systems behind our sales organization.
You'll work across Salesforce, data, automation, and internal tools to help our sales team operate more effectively. That might mean building an automation that eliminates a recurring workflow, investigating a messy data problem, redesigning part of our Salesforce setup, or building a new system from the ground up.
We are a small team with an unusual operating model. Much of our execution runs through AI agents that we direct and quality-check, allowing each analyst to operate with the leverage of a much larger team.
This is equal parts builder and operator. You'll own systems end to end, work through ambiguous requests from reps and leadership, and be accountable for making sure the things you build actually work.
Own live systems. Take ownership of production systems such as account distribution, deal intelligence, competitor tracking, and data sync pipelines. You'll be accountable for their accuracy and reliability.
Solve ambiguous problems. Work through requests from sales reps, managers, and leadership, figure out what is actually needed, and execute quickly.
Direct AI agents. Write specs and prompts, supervise AI agents, and rigorously QA their output before it touches production data.
Build automations and tools. Create scripts, scheduled jobs, Slack bots, and lightweight web apps that turn recurring manual work into scalable systems.
Analyze and report. Use SQL and other tools to answer important revenue questions and build reporting the organization can trust.
Guard data quality. Handle merges, deduplication, account mapping, enrichment, and other work required to keep our systems accurate at scale.
Evidence of building. You've built scripts, automations, tools, systems, or other solutions to real problems.
AI-native working style. You already use AI to multiply your output and understand where it can fail and how to verify its work.
High judgment under ambiguity. You can take a loosely defined problem, figure out what matters, and know when to act versus when to ask.
Strong attention to detail. You're comfortable being the last line of defense before changes affect production systems and large datasets.
Bias to ownership. When something you own breaks, you don't just fix the immediate issue. You look for the underlying problem and improve the system.
SQL and Python experience are strong pluses, but we're more interested in your curiosity, judgment, and ability to ship than checking every technical box.
Salesforce administration or development experience, including flows, SOQL, or data model design.
Experience in Sales Operations, Revenue Operations, Business Operations, analytics, or a similar environment.
Experience building automations with tools, scripts, APIs, or AI agents.
Application Review – We'll review your experience and evidence of things you've built, automated, or owned.
Take-Home Assessment – A practical, ~2-hour assessment using a fictional company, mock website, and CRM. You'll have 48 hours to complete it, and AI tools are encouraged.
Technical Walkthrough – A 30-minute session where you'll demo what you built, explain your decisions, and make a small live change to your system.
Manager Interview – A 30-minute conversation focused on communication, ownership, judgment, and how you operate under ambiguity.
Final Steps / Offer! – Some candidates may have an executive conversation, followed by references and an offer.
Competitive base salary
Insurance benefits + 401k options
Unlimited PTO and flexible holidays
Remote-first working environment
To get a better understanding of the general type of people we want to hire, you can check out our blog here.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nClipboard is looking for a Sales Operations Analyst to help build and run the systems behind our sales organization.\n\nYou'll work across Salesforce, data, automation, and internal tools to help our sales team operate more effectively. That might mean building an automation that eliminates a recurring workflow, investigating a messy data problem, redesigning part of our Salesforce setup, or building a new system from the ground up.\n\nWe are a small team with an unusual operating model. Much of our execution runs through AI agents that we direct and quality-check, allowing each analyst to operate with the leverage of a much larger team.\n\nThis is equal parts builder and operator. You'll own systems end to end, work through ambiguous requests from reps and leadership, and be accountable for making sure the things you build actually work.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own live systems. Take ownership of production systems such as account distribution, deal intelligence, competitor tracking, and data sync pipelines. You'll be accountable for their accuracy and reliability.\n\n - Solve ambiguous problems. Work through requests from sales reps, managers, and leadership, figure out what is actually needed, and execute quickly.\n\n - Direct AI agents. Write specs and prompts, supervise AI agents, and rigorously QA their output before it touches production data.\n\n - Build automations and tools. Create scripts, scheduled jobs, Slack bots, and lightweight web apps that turn recurring manual work into scalable systems.\n\n - Analyze and report. Use SQL and other tools to answer important revenue questions and build reporting the organization can trust.\n\n - Guard data quality. Handle merges, deduplication, account mapping, enrichment, and other work required to keep our systems accurate at scale.\n\n\nWHAT WE'RE LOOKING FOR\n\n - Evidence of building. You've built scripts, automations, tools, systems, or other solutions to real problems.\n\n - AI-native working style. You already use AI to multiply your output and understand where it can fail and how to verify its work.\n\n - High judgment under ambiguity. You can take a loosely defined problem, figure out what matters, and know when to act versus when to ask.\n\n - Strong attention to detail. You're comfortable being the last line of defense before changes affect production systems and large datasets.\n\n - Bias to ownership. When something you own breaks, you don't just fix the immediate issue. You look for the underlying problem and improve the system.\n\nSQL and Python experience are strong pluses, but we're more interested in your curiosity, judgment, and ability to ship than checking every technical box.\n\n\n\n\nNICE TO HAVE\n\n - Salesforce administration or development experience, including flows, SOQL, or data model design.\n\n - Experience in Sales Operations, Revenue Operations, Business Operations, analytics, or a similar environment.\n\n - Experience building automations with tools, scripts, APIs, or AI agents.\n\n\nINTERVIEW PROCESS\n\n 1. Application Review – We'll review your experience and evidence of things you've built, automated, or owned.\n\n 2. Take-Home Assessment – A practical, ~2-hour assessment using a fictional company, mock website, and CRM. You'll have 48 hours to complete it, and AI tools are encouraged.\n\n 3. Technical Walkthrough – A 30-minute session where you'll demo what you built, explain your decisions, and make a small live change to your system.\n\n 4. Manager Interview – A 30-minute conversation focused on communication, ownership, judgment, and how you operate under ambiguity.\n\n 5. Final Steps / Offer! – Some candidates may have an executive conversation, followed by references and an offer.\n\n\n\n\nWHAT WE OFFER\n\n - Competitive base salary\n\n - Insurance benefits + 401k options\n\n - Unlimited PTO and flexible holidays\n\n - Remote-first working environment\n\nTo get a better understanding of the general type of people we want to hire, you can check out our blog here. https://creatingvalue.substack.com/\n\n \n \n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$75K – $110K","scrapeableCompensationSalarySummary":"$75K - $110K","compensationTiers":[{"id":"5b0168ef-344d-47dc-b65a-d618d25a5106","tierSummary":"$75K – $110K","title":null,"additionalInformation":null,"components":[{"id":"0c544cc4-3791-47e6-85eb-5967a80eaf9e","summary":"$75K – $110K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":75000,"maxValue":110000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":75000,"maxValue":110000}]}},{"id":"f6081a39-cbcd-4040-8be6-e8d5979f22e6","title":"Onboarding Expert","department":"Operations","team":"Documents","employmentType":"FullTime","location":"Remote (Canada, UK, EU)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-07T14:47:37.860+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/f6081a39-cbcd-4040-8be6-e8d5979f22e6","applyUrl":"https://jobs.ashbyhq.com/clipboard/f6081a39-cbcd-4040-8be6-e8d5979f22e6/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
As an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.
Make ~60 targeted outbound calls per day to Clipboard app users.
Host ~5 pre-booked 15-minute onboarding consultations daily.
Send follow-up emails and texts to answer questions and support worker onboarding.
Respond to inbound messages and support tickets.
Keep clear documentation of all interactions.
Identify pain points and opportunities for improvement in the worker experience.
Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.
You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.
You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.
You speak and write English clearly and professionally.
You’re organized, follow through on tasks, and don’t let things slip.
You’re curious, resourceful, and always looking for the root cause of a problem.
You’re quick with tools and not afraid to learn new systems.
You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.
Able to work weekdays in US Eastern Time.
Experience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.
Not cold calling - you’ll only speak with professionals who have accounts on the app.
Not technical support - you’ll guide workers but escalate deeper tech issues.
Not repetitive - every conversation is unique, and you’ll need to think on your feet.
100% Remote
Mission-driven work that improves lives
Supportive, collaborative international team
Career growth in a fast-moving tech company
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.
Start your journey with Clipboard - fill out the form below, and let’s make an impact together.
Want to know more? Please feel free to check out our Remote Work Guidelines.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE:\n\nAs an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.\n\n\n\n\nWHAT YOU’LL BE DOING\n\n - Make ~60 targeted outbound calls per day to Clipboard app users.\n\n - Host ~5 pre-booked 15-minute onboarding consultations daily.\n\n - Send follow-up emails and texts to answer questions and support worker onboarding.\n\n - Respond to inbound messages and support tickets.\n\n - Keep clear documentation of all interactions.\n\n - Identify pain points and opportunities for improvement in the worker experience.\n\n - Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.\n\n\nWHAT MAKES YOU A GREAT FIT\n\n - You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.\n\n - You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.\n\n - You speak and write English clearly and professionally.\n\n - You’re organized, follow through on tasks, and don’t let things slip.\n\n - You’re curious, resourceful, and always looking for the root cause of a problem.\n\n - You’re quick with tools and not afraid to learn new systems.\n\n - You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.\n\n - Able to work weekdays in US Eastern Time.\n \n \n\nExperience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.\n\n\n\n\nWHAT THIS ROLE IS NOT\n\n - Not cold calling - you’ll only speak with professionals who have accounts on the app.\n\n - Not technical support - you’ll guide workers but escalate deeper tech issues.\n\n - Not repetitive - every conversation is unique, and you’ll need to think on your feet.\n\n\n\n\nWHY JOIN CLIPBOARD\n\n - 100% Remote\n\n - Mission-driven work that improves lives\n\n - Supportive, collaborative international team\n\n - Career growth in a fast-moving tech company\n \n \n\n\nSYSTEM REQUIREMENTS\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity.\n \n \n\n\nREADY TO EMPOWER HEALTHCARE PROFESSIONALS FROM DAY ONE?\n\nStart your journey with Clipboard - fill out the form below, and let’s make an impact together.\n\n\n\nWant to know more? Please feel free to check out our Remote Work Guidelines https://docs.google.com/document/d/1pXZ4uonkoH5__h1I3s25HJWaGFI-15yszP-i4I75bUM/edit?usp=sharing.\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$30K – $35K","scrapeableCompensationSalarySummary":"$30K - $35K","compensationTiers":[{"id":"4b9c4b6d-2ce2-4a76-8429-f7729621792f","tierSummary":"Annual Compensation $30K – $35K","title":null,"additionalInformation":null,"components":[{"id":"9846faef-0b49-45e5-be37-fca50db6edb8","summary":"Annual Compensation $30K – $35K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":30000,"maxValue":35000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":30000,"maxValue":35000}]}},{"id":"26f63db2-b223-47e5-86ef-14563144a4c2","title":"Client Support Specialist (Workplaces - B2B)","department":"Operations","team":"Workplace Ops","employmentType":"FullTime","location":"Remote (Non-U.S.)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-04T23:25:35.348+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Mexico City","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/26f63db2-b223-47e5-86ef-14563144a4c2","applyUrl":"https://jobs.ashbyhq.com/clipboard/26f63db2-b223-47e5-86ef-14563144a4c2/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
You will engage with our Workplace customers over both voice and email correspondence.
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nWorking with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.\n\nClipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).\n\nThis role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.\n\n\n\n\nSUCCESS FACTORS\n\n - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.\n\n - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.\n\n - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.\n\n - High Accountability – We value people who hold themselves to high standards and consistently deliver results.\n\nResponsibilities\n\n - You will engage with our Workplace customers over both voice and email correspondence.\n\n - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time\n\n - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation\n\n - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary\n\n - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.\n\n - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively\n\n - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\nWhy Join Clipboard?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers\n\nHiring Process\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview with Hiring Manager\n\n 4. Executive Interview\n\n 5. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$12K – $35K","scrapeableCompensationSalarySummary":"$12K - $35K","compensationTiers":[{"id":"4002da29-9ce7-4ccb-aee3-f61d1b42ff9b","tierSummary":"Annual Compensation $12K – $35K","title":"General","additionalInformation":null,"components":[{"id":"9604225b-97ba-424a-b24b-8851bc8ded47","summary":"Annual Compensation $12K – $35K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":35000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":35000}]}},{"id":"2ca7fa94-6b57-4358-9105-857b911c15f7","title":"Revenue Strategy & Growth Associate","department":"Sales","team":"Sales","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-13T22:22:22.358+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/2ca7fa94-6b57-4358-9105-857b911c15f7","applyUrl":"https://jobs.ashbyhq.com/clipboard/2ca7fa94-6b57-4358-9105-857b911c15f7/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Revenue Strategy & Growth Associate role is a generalist position at Clipboard, suited to an “all-around athlete” who can do it all and wants exposure to a range of problems and opportunities.
You’re likely someone with an analytical mind who’s interested in and capable of solving different problem types. You’re a critical thinker, resourceful, adaptable and confident that you can figure it out if you can sink your teeth in deep enough. These are the ingredients for a problem solver who is eager to flex into multiple types of projects and responsibilities, depending on what’s needed and most impactful.
You will:
Own a project from framing through delivery, owning the analysis, recommendation, the rollout, and the outputs.
Build systems and automations that improve how a workstream runs.
Partner with cross functional teams to implement changes.
Track and publicly report on the results of your work.
What you bring:
Solid analytical and modeling skills
Project ownership. You can scope, sequence, and deliver without close oversight.
Translate analysis into a recommendation. You don’t just stop at the chart.
Strong, reliable communication.
Experience
0-2 years in S&O, analytics, consulting, or a comparable analytical role.
What We Offer
Competitive base salary
Insurance benefits and 401k options
Unlimited PTO and flexible holidays
Remote-first flexibility
You can also get a sense of what it's like to work in the team by checking out this profile of Ryan.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\nThe Revenue Strategy & Growth Associate role is a generalist position at Clipboard, suited to an “all-around athlete” who can do it all and wants exposure to a range of problems and opportunities. \n\n\n\nYou’re likely someone with an analytical mind who’s interested in and capable of solving different problem types. You’re a critical thinker, resourceful, adaptable and confident that you can figure it out if you can sink your teeth in deep enough. These are the ingredients for a problem solver who is eager to flex into multiple types of projects and responsibilities, depending on what’s needed and most impactful.\n\n\n\nYou will:\n\n - Own a project from framing through delivery, owning the analysis, recommendation, the rollout, and the outputs.\n\n - Build systems and automations that improve how a workstream runs.\n\n - Partner with cross functional teams to implement changes.\n\n - Track and publicly report on the results of your work.\n\n\n\nWhat you bring:\n\n - Solid analytical and modeling skills\n\n - Project ownership. You can scope, sequence, and deliver without close oversight.\n\n - Translate analysis into a recommendation. You don’t just stop at the chart.\n\n - Strong, reliable communication.\n\n\n\nExperience\n\n - 0-2 years in S&O, analytics, consulting, or a comparable analytical role.\n \n \n\nWhat We Offer\n\n - Competitive base salary\n\n - Insurance benefits and 401k options\n\n - Unlimited PTO and flexible holidays\n\n - Remote-first flexibility\n\n\n\nYou can also get a sense of what it's like to work in the team by checking out this profile of Ryan https://creatingvalue.substack.com/p/profile-ryan-reynolds-and-owning.\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$80K – $120K","scrapeableCompensationSalarySummary":"$80K - $120K","compensationTiers":[{"id":"57d1b36b-558d-48dc-a211-29fad40f092c","tierSummary":"Total Compensation Base + Bonus $80K – $120K","title":null,"additionalInformation":null,"components":[{"id":"48f0d3bb-efa7-44bf-98a0-bb7c57a8f32e","summary":"Total Compensation Base + Bonus $80K – $120K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":80000,"maxValue":120000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":80000,"maxValue":120000}]}},{"id":"735edf77-6e08-4896-b7c4-046a1c099385","title":"Client Support Specialist (Workplaces - B2B)","department":"Operations","team":"Workplace Ops","employmentType":"FullTime","location":"Remote (South Africa)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-05T03:55:31.730+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"South Africa","addressLocality":"Johannesburg"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/735edf77-6e08-4896-b7c4-046a1c099385","applyUrl":"https://jobs.ashbyhq.com/clipboard/735edf77-6e08-4896-b7c4-046a1c099385/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
You will engage with our Workplace customers over both voice and email correspondence.
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nWorking with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.\n\nClipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).\n\nThis role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.\n\n\n\n\nSUCCESS FACTORS\n\n - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.\n\n - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.\n\n - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.\n\n - High Accountability – We value people who hold themselves to high standards and consistently deliver results.\n\nResponsibilities\n\n - You will engage with our Workplace customers over both voice and email correspondence.\n\n - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time\n\n - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation\n\n - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary\n\n - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.\n\n - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively\n\n - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\nWhy Join Clipboard?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers\n\nHiring Process\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview with Hiring Manager\n\n 4. Executive Interview\n\n 5. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$12K – $20K","scrapeableCompensationSalarySummary":"$12K - $20K","compensationTiers":[{"id":"096d2518-a915-44f8-88d6-d9a223373013","tierSummary":"Annual Compensation $12K – $20K","title":"South Africa","additionalInformation":null,"components":[{"id":"dd9c8c60-2d32-45d8-a706-5b9ef31dfe40","summary":"Annual Compensation $12K – $20K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":20000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":20000}]}},{"id":"8ddd86d1-04e3-4ec1-8e8a-adf614119e43","title":"Client Support Specialist (Workplaces - B2B)","department":"Operations","team":"Workplace Ops","employmentType":"FullTime","location":"Remote (Philippines)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-04T23:32:51.139+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/8ddd86d1-04e3-4ec1-8e8a-adf614119e43","applyUrl":"https://jobs.ashbyhq.com/clipboard/8ddd86d1-04e3-4ec1-8e8a-adf614119e43/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
You will engage with our Workplace customers over both voice and email correspondence.
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nWorking with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.\n\nClipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).\n\nThis role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.\n\n\n\n\nSUCCESS FACTORS\n\n - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.\n\n - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.\n\n - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.\n\n - High Accountability – We value people who hold themselves to high standards and consistently deliver results.\n\nResponsibilities\n\n - You will engage with our Workplace customers over both voice and email correspondence.\n\n - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time\n\n - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation\n\n - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary\n\n - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.\n\n - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively\n\n - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\nWhy Join Clipboard?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers\n\nHiring Process\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview with Hiring Manager\n\n 4. Executive Interview\n\n 5. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$12K – $18K","scrapeableCompensationSalarySummary":"$12K - $18K","compensationTiers":[{"id":"e2c4ff87-5cbf-4c7b-a381-8831c187a506","tierSummary":"Annual Compensation $12K – $18K","title":"Philippines","additionalInformation":null,"components":[{"id":"6bec4881-c0b9-46d4-bbbe-8eadfe03f1f8","summary":"Annual Compensation $12K – $18K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":18000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":18000}]}},{"id":"8de450a8-54e4-4523-837f-438a97e57ca6","title":"Client Support Specialist (Workplaces - B2B)","department":"Operations","team":"Workplace Ops","employmentType":"FullTime","location":"Remote (Jamaica)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-04T23:32:55.479+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Jamaica","addressLocality":"Kingston"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/8de450a8-54e4-4523-837f-438a97e57ca6","applyUrl":"https://jobs.ashbyhq.com/clipboard/8de450a8-54e4-4523-837f-438a97e57ca6/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
You will engage with our Workplace customers over both voice and email correspondence.
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nWorking with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.\n\nClipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).\n\nThis role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.\n\n\n\n\nSUCCESS FACTORS\n\n - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.\n\n - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.\n\n - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.\n\n - High Accountability – We value people who hold themselves to high standards and consistently deliver results.\n\nResponsibilities\n\n - You will engage with our Workplace customers over both voice and email correspondence.\n\n - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time\n\n - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation\n\n - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary\n\n - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.\n\n - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively\n\n - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\nWhy Join Clipboard?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers\n\nHiring Process\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview with Hiring Manager\n\n 4. Executive Interview\n\n 5. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$12K – $18K","scrapeableCompensationSalarySummary":"$12K - $18K","compensationTiers":[{"id":"6b84a4dc-38ae-463f-923c-7c06ca142b61","tierSummary":"Annual Compensation $12K – $18K","title":"Jamaica","additionalInformation":null,"components":[{"id":"306d15b4-a91e-480c-b106-86449eb142ef","summary":"Annual Compensation $12K – $18K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":18000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":18000}]}},{"id":"7ace7dca-7509-4b78-9c9f-4705f792c01a","title":"Account Manager - Dental - International","department":"Product","team":"Strategy & Operations","employmentType":"FullTime","location":"Remote (Global)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-15T18:36:51.141+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/7ace7dca-7509-4b78-9c9f-4705f792c01a","applyUrl":"https://jobs.ashbyhq.com/clipboard/7ace7dca-7509-4b78-9c9f-4705f792c01a/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
About the Role
The Account Manager will be instrumental in helping grow and retain Clipboard's existing markets. Healthcare providers are core to the Clipboard marketplace — the Account Manager is in charge of nurturing and expanding relationships with current users, going deep with those users to understand their needs, and ensuring they're consistently successful on the platform. There's no ceiling to what you can achieve in this role — if you're highly motivated to go above and beyond, a diligent executor, and a strong written/verbal communicator, Clipboard is the place for you to excel.
Responsibilities
Managing and growing relationships with an existing portfolio of healthcare providers and dental offices
Clearly articulating the value proposition of the app to current users to drive continued engagement and expansion
Going deep with healthcare providers and dental offices to uncover their evolving needs, understand their challenges, and find ways to genuinely help them succeed on the platform
Establishing credibility and rapport with providers, which includes demonstrating a strong understanding of the app
Being the go-to point of contact for users that need help navigating the app, resolving issues, and getting the most out of the platform
Helping fill new and urgent shifts in your assigned markets
Qualifications
Willingness to hustle / lack of fear
Experience texting, emailing, and talking with English-speaking clients and prospects
Requirements
Stable high-speed internet connection
A computer workstation (laptop or desktop)
Internationally located (not in US, CA, UK, NZ, or AU)
Availability to work US working hours
Fluency in English speaking and writing
Beyond the Basics — What Will Make You Successful
Noticing & Curiosity — You pick up on things others miss and ask \"why\" more than once because the first answer is rarely the whole story. You dig to understand the root of a problem or situation rather than accepting things at face value, and you're constantly updating your understanding of the customers you serve.
Initiative & Persistence — You have a bias for action. You know that our customers are dealing with real problems today, and you don't wait for perfect information before making a move. You're scrappy and self-reliant, you find ways through obstacles rather than around them, and you bring solutions instead of asking \"what should I do?\"
Ownership — The buck stops with you, no matter what anyone else did or did not do. You take full responsibility for your results, fix problems when you see them — even outside your immediate area — and put processes in place to make sure those problems don't happen again.
Customer-Centric — You feel your customers' situations genuinely and care about improving their lives, not just hitting a number. Talking to customers and solving their problems isn't a task on your list — it's the job.
Humble — You're low ego and care about getting to the best outcome, not about being right. You readily admit when you don't know something, you actively seek out feedback, and you're always looking to become a better version of yourself.
Benefits
Do great work that matters for customers who could really use your help
Competitive pay
Unlimited PTO
Fully Remote
Estimated annual compensation: $12,000–$15,600 USD. Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\nAbout the Role\n\nThe Account Manager will be instrumental in helping grow and retain Clipboard's existing markets. Healthcare providers are core to the Clipboard marketplace — the Account Manager is in charge of nurturing and expanding relationships with current users, going deep with those users to understand their needs, and ensuring they're consistently successful on the platform. There's no ceiling to what you can achieve in this role — if you're highly motivated to go above and beyond, a diligent executor, and a strong written/verbal communicator, Clipboard is the place for you to excel.\n\nResponsibilities\n\n - Managing and growing relationships with an existing portfolio of healthcare providers and dental offices\n\n - Clearly articulating the value proposition of the app to current users to drive continued engagement and expansion\n\n - Going deep with healthcare providers and dental offices to uncover their evolving needs, understand their challenges, and find ways to genuinely help them succeed on the platform\n\n - Establishing credibility and rapport with providers, which includes demonstrating a strong understanding of the app\n\n - Being the go-to point of contact for users that need help navigating the app, resolving issues, and getting the most out of the platform\n\n - Helping fill new and urgent shifts in your assigned markets\n\nQualifications\n\n - Willingness to hustle / lack of fear\n\n - Experience texting, emailing, and talking with English-speaking clients and prospects\n\nRequirements\n\n - Stable high-speed internet connection\n\n - A computer workstation (laptop or desktop)\n\n - Internationally located (not in US, CA, UK, NZ, or AU)\n\n - Availability to work US working hours\n\n - Fluency in English speaking and writing\n\nBeyond the Basics — What Will Make You Successful\n\n - Noticing & Curiosity — You pick up on things others miss and ask \"why\" more than once because the first answer is rarely the whole story. You dig to understand the root of a problem or situation rather than accepting things at face value, and you're constantly updating your understanding of the customers you serve.\n\n - Initiative & Persistence — You have a bias for action. You know that our customers are dealing with real problems today, and you don't wait for perfect information before making a move. You're scrappy and self-reliant, you find ways through obstacles rather than around them, and you bring solutions instead of asking \"what should I do?\"\n\n - Ownership — The buck stops with you, no matter what anyone else did or did not do. You take full responsibility for your results, fix problems when you see them — even outside your immediate area — and put processes in place to make sure those problems don't happen again.\n\n - Customer-Centric — You feel your customers' situations genuinely and care about improving their lives, not just hitting a number. Talking to customers and solving their problems isn't a task on your list — it's the job.\n\n - Humble — You're low ego and care about getting to the best outcome, not about being right. You readily admit when you don't know something, you actively seek out feedback, and you're always looking to become a better version of yourself.\n\nBenefits\n\n - Do great work that matters for customers who could really use your help\n\n - Competitive pay\n\n - Unlimited PTO\n\n - Fully Remote\n\nEstimated annual compensation: $12,000–$15,600 USD. Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$12K – $15.6K • Offers Commission","scrapeableCompensationSalarySummary":"$12K - $15.6K","compensationTiers":[{"id":"81faa702-8f72-4c5a-abba-7b1f46182f40","tierSummary":"On Target Earnings $12K – $15.6K • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"2d643806-f1d7-4c93-9318-195afef59d2c","summary":"On Target Earnings $12K – $15.6K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":15600},{"id":"93ea5255-2ad5-4862-8d83-86fbf9e16ff2","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":15600},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"86679ead-020d-4a8c-a205-d8300a64188e","title":"Onboarding Expert","department":"Operations","team":"Documents","employmentType":"FullTime","location":"Remote (Philippines)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Remote (APAC)","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manila"}}}],"publishedAt":"2026-09-21T18:04:54.763+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/86679ead-020d-4a8c-a205-d8300a64188e","applyUrl":"https://jobs.ashbyhq.com/clipboard/86679ead-020d-4a8c-a205-d8300a64188e/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
As an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.
Make ~60 targeted outbound calls per day to Clipboard app users.
Host ~5 pre-booked 15-minute onboarding consultations daily.
Send follow-up emails and texts to answer questions and support worker onboarding.
Respond to inbound messages and support tickets.
Keep clear documentation of all interactions.
Identify pain points and opportunities for improvement in the worker experience.
Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.
You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.
You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.
You speak and write English clearly and professionally.
You’re organized, follow through on tasks, and don’t let things slip.
You’re curious, resourceful, and always looking for the root cause of a problem.
You’re quick with tools and not afraid to learn new systems.
You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.
Able to work weekdays in US Eastern Time.
Experience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.
Not cold calling - you’ll only speak with professionals who have accounts on the app.
Not technical support - you’ll guide workers but escalate deeper tech issues.
Not repetitive - every conversation is unique, and you’ll need to think on your feet.
100% Remote
Mission-driven work that improves lives
Supportive, collaborative international team
Career growth in a fast-moving tech company
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.
Start your journey with Clipboard - fill out the form below, and let’s make an impact together.
Want to know more? Please feel free to check out our Remote Work Guidelines.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE:\n\nAs an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.\n\n\n\n\nWHAT YOU’LL BE DOING\n\n - Make ~60 targeted outbound calls per day to Clipboard app users.\n\n - Host ~5 pre-booked 15-minute onboarding consultations daily.\n\n - Send follow-up emails and texts to answer questions and support worker onboarding.\n\n - Respond to inbound messages and support tickets.\n\n - Keep clear documentation of all interactions.\n\n - Identify pain points and opportunities for improvement in the worker experience.\n\n - Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.\n\n\nWHAT MAKES YOU A GREAT FIT\n\n - You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.\n\n - You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.\n\n - You speak and write English clearly and professionally.\n\n - You’re organized, follow through on tasks, and don’t let things slip.\n\n - You’re curious, resourceful, and always looking for the root cause of a problem.\n\n - You’re quick with tools and not afraid to learn new systems.\n\n - You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.\n\n - Able to work weekdays in US Eastern Time.\n \n \n\nExperience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.\n\n\n\n\nWHAT THIS ROLE IS NOT\n\n - Not cold calling - you’ll only speak with professionals who have accounts on the app.\n\n - Not technical support - you’ll guide workers but escalate deeper tech issues.\n\n - Not repetitive - every conversation is unique, and you’ll need to think on your feet.\n\n\n\n\nWHY JOIN CLIPBOARD\n\n - 100% Remote\n\n - Mission-driven work that improves lives\n\n - Supportive, collaborative international team\n\n - Career growth in a fast-moving tech company\n \n \n\n\nSYSTEM REQUIREMENTS\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity.\n \n \n\n\nREADY TO EMPOWER HEALTHCARE PROFESSIONALS FROM DAY ONE?\n\nStart your journey with Clipboard - fill out the form below, and let’s make an impact together.\n\n\n\nWant to know more? Please feel free to check out our Remote Work Guidelines https://docs.google.com/document/d/1pXZ4uonkoH5__h1I3s25HJWaGFI-15yszP-i4I75bUM/edit?usp=sharing.\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$14K – $16K","scrapeableCompensationSalarySummary":"$14K - $16K","compensationTiers":[{"id":"f9ee90e4-1202-48a4-b778-dd4c17b3b610","tierSummary":"Annual Compensation $14K – $16K","title":null,"additionalInformation":null,"components":[{"id":"a1df74a5-9c43-4a82-add1-7e5dbf05243b","summary":"Annual Compensation $14K – $16K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":14000,"maxValue":16000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":14000,"maxValue":16000}]}},{"id":"76a2e3cc-4426-4492-890d-370f1bf8bc69","title":"Client Support Specialist (Workplaces - B2B)","department":"Operations","team":"Workplace Ops","employmentType":"FullTime","location":"Remote (Canada, UK, EU)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-13T16:25:20.978+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/76a2e3cc-4426-4492-890d-370f1bf8bc69","applyUrl":"https://jobs.ashbyhq.com/clipboard/76a2e3cc-4426-4492-890d-370f1bf8bc69/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
You will engage with our Workplace customers over both voice and email correspondence.
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nWorking with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.\n\nClipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).\n\nThis role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.\n\n\n\n\nSUCCESS FACTORS\n\n - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.\n\n - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.\n\n - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.\n\n - High Accountability – We value people who hold themselves to high standards and consistently deliver results.\n\nResponsibilities\n\n - You will engage with our Workplace customers over both voice and email correspondence.\n\n - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time\n\n - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation\n\n - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary\n\n - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.\n\n - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively\n\n - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\nWhy Join Clipboard?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers\n\nHiring Process\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview with Hiring Manager\n\n 4. Executive Interview\n\n 5. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$30K – $45K","scrapeableCompensationSalarySummary":"$30K - $45K","compensationTiers":[{"id":"8c7c351b-d472-421e-8331-958c1d8c2142","tierSummary":"Annual Compensation $30K – $45K","title":"General","additionalInformation":null,"components":[{"id":"a263dc52-0667-4699-88a6-9fe522387e62","summary":"Annual Compensation $30K – $45K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":30000,"maxValue":45000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":30000,"maxValue":45000}]}},{"id":"c38407db-8cf5-4698-9ba4-68bedf01d684","title":"Account Executive ","department":"Sales","team":"Sales","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Remote (Portland, OR)","address":{"postalAddress":{"addressRegion":"Oregon","addressCountry":"United States","addressLocality":"Portland"}}},{"location":"Remote (Seattle, WA)","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"Remote (Denver, CO)","address":{"postalAddress":{"addressRegion":"Colorado","addressCountry":"United States","addressLocality":"Denver"}}}],"publishedAt":"2026-10-06T20:44:25.233+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/c38407db-8cf5-4698-9ba4-68bedf01d684","applyUrl":"https://jobs.ashbyhq.com/clipboard/c38407db-8cf5-4698-9ba4-68bedf01d684/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
About the Role
As an Account Executive, you’ll be responsible for expanding Clipboard’s presence across rural communities throughout the United States. You’ll identify new opportunities, build relationships with Long-Term Care facility leaders, sign new facility partners, and help them successfully adopt our platform.
Most of your prospecting and relationship-building will happen remotely through phone, email, and video. However, success in this role also requires getting into the field. You should expect to travel approximately one week per month to rural communities for in-person facility visits, customer meetings, and local market development. Travel will often involve multiple facility visits across a region and may require overnight stays.
Your success will be measured primarily by the revenue generated from new customers, along with your ability to build a strong and sustainable pipeline in the markets you own.
Prospect, pitch, and close new Long-Term Care facility partners through a combination of inside sales and in-person relationship building
Travel approximately one week per month to rural communities for facility visits, customer meetings, and market development
Build relationships with facility administrators, clinical leaders, operators, and other key decision-makers
Create new demand in markets where Clipboard may have limited brand awareness or an early-stage presence
Develop thoughtful travel plans that maximize the number and quality of facility visits within each region
Attend relevant conferences, Clipboard-hosted events, and other industry functions
Develop a deep understanding of the Long-Term Care landscape, our customers’ operational challenges, and the competitive environment
Partner with internal teams to ensure new customers receive an excellent experience and successfully adopt the platform
Maintain accurate pipeline, activity, and opportunity data in our CRM
Own your territory and consistently deliver against new-business revenue goals
We’re building a team with a range of experience levels. You may already be an accomplished field seller, or you may be earlier in your career and ready for a role with significant autonomy, travel, and growth potential.
You bring:
Strong communication and relationship-building skills across both clinical and business audiences
Comfort initiating conversations, walking into facilities, and building relationships in person
A willingness to travel approximately one week per month, including overnight trips to rural communities
Curiosity, persistence, resourcefulness, and a bias for action
The ability to create opportunities rather than relying solely on inbound interest or an established pipeline
Strong organization and autonomy in managing your schedule, territory, travel, and sales pipeline
Comfort working remotely while remaining highly accountable for your results
Experience in B2B sales, business development, healthcare, staffing, hospitality, or another relationship-driven environment
A valid driver’s license and the ability to meet the transportation requirements associated with regional facility visits
Experience selling into Long-Term Care or another healthcare setting is helpful, but it is not required. More important is your ability to learn the industry, earn trust, and consistently generate new business.
Competitive base salary and uncapped commission
Insurance benefits and 401(k) options
Unlimited PTO and flexible holidays
Reimbursement for approved mileage and business travel expenses
Remote flexibility when you are not traveling
Meaningful ownership over your markets and customer relationships
A clear growth path into senior individual contributor or management roles
Please note: We are currently accepting applications only from candidates based in PST/MST. This role requires you to be located in PST (UTC-8) time zone.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nACCOUNT EXECUTIVE, RURAL MARKETS\n\nAbout the Role \n\nAs an Account Executive, you’ll be responsible for expanding Clipboard’s presence across rural communities throughout the United States. You’ll identify new opportunities, build relationships with Long-Term Care facility leaders, sign new facility partners, and help them successfully adopt our platform.\n\nMost of your prospecting and relationship-building will happen remotely through phone, email, and video. However, success in this role also requires getting into the field. You should expect to travel approximately one week per month to rural communities for in-person facility visits, customer meetings, and local market development. Travel will often involve multiple facility visits across a region and may require overnight stays.\n\nYour success will be measured primarily by the revenue generated from new customers, along with your ability to build a strong and sustainable pipeline in the markets you own.\n\n\n\n\nWHAT YOU’LL DO\n\n - Prospect, pitch, and close new Long-Term Care facility partners through a combination of inside sales and in-person relationship building\n\n - Travel approximately one week per month to rural communities for facility visits, customer meetings, and market development\n\n - Build relationships with facility administrators, clinical leaders, operators, and other key decision-makers\n\n - Create new demand in markets where Clipboard may have limited brand awareness or an early-stage presence\n\n - Develop thoughtful travel plans that maximize the number and quality of facility visits within each region\n\n - Attend relevant conferences, Clipboard-hosted events, and other industry functions\n\n - Develop a deep understanding of the Long-Term Care landscape, our customers’ operational challenges, and the competitive environment\n\n - Partner with internal teams to ensure new customers receive an excellent experience and successfully adopt the platform\n\n - Maintain accurate pipeline, activity, and opportunity data in our CRM\n\n - Own your territory and consistently deliver against new-business revenue goals\n\n\nWHO YOU ARE AND WHAT YOU BRING\n\nWe’re building a team with a range of experience levels. You may already be an accomplished field seller, or you may be earlier in your career and ready for a role with significant autonomy, travel, and growth potential.\n\nYou bring:\n\n - Strong communication and relationship-building skills across both clinical and business audiences\n\n - Comfort initiating conversations, walking into facilities, and building relationships in person\n\n - A willingness to travel approximately one week per month, including overnight trips to rural communities\n\n - Curiosity, persistence, resourcefulness, and a bias for action\n\n - The ability to create opportunities rather than relying solely on inbound interest or an established pipeline\n\n - Strong organization and autonomy in managing your schedule, territory, travel, and sales pipeline\n\n - Comfort working remotely while remaining highly accountable for your results\n\n - Experience in B2B sales, business development, healthcare, staffing, hospitality, or another relationship-driven environment\n\n - A valid driver’s license and the ability to meet the transportation requirements associated with regional facility visits\n\nExperience selling into Long-Term Care or another healthcare setting is helpful, but it is not required. More important is your ability to learn the industry, earn trust, and consistently generate new business.\n\n\n\n\nWHAT WE OFFER\n\n - Competitive base salary and uncapped commission\n\n - Insurance benefits and 401(k) options\n\n - Unlimited PTO and flexible holidays\n\n - Reimbursement for approved mileage and business travel expenses\n\n - Remote flexibility when you are not traveling\n\n - Meaningful ownership over your markets and customer relationships\n\n - A clear growth path into senior individual contributor or management roles\n\n\n\nPlease note: We are currently accepting applications only from candidates based in PST/MST. This role requires you to be located in PST (UTC-8) time zone.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$150K – $170K • Uncapped commissions. Base salary range is $90,000-$110,000.","scrapeableCompensationSalarySummary":"$150K - $170K","compensationTiers":[{"id":"224daedb-ee21-4e1a-a069-fdc30ddf72ec","tierSummary":"OTE $150K – $170K • Uncapped commissions. Base salary range is $90,000-$110,000.","title":null,"additionalInformation":"Uncapped commissions. Base salary range is $90,000-$110,000.","components":[{"id":"a3d42f07-69b3-4634-a350-b5918c6b583c","summary":"OTE $150K – $170K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":170000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":170000}]}},{"id":"879da742-8599-4520-9fc6-1eccac1dd7a3","title":"Customer Support Team Lead","department":"Operations","team":"Worker Ops","employmentType":"FullTime","location":"Remote (Non-U.S.)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-25T04:04:04.808+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Mexico City","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/879da742-8599-4520-9fc6-1eccac1dd7a3","applyUrl":"https://jobs.ashbyhq.com/clipboard/879da742-8599-4520-9fc6-1eccac1dd7a3/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
About the Role:
Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 200 team members who serve the 400,000+ (and growing) active professionals on our marketplace. As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team.
Your responsibility is to provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. You maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” You ensure that the customer experience remains the focal point of every discussion, set SMART goals for performance improvement, and deliver feedback that aligns with our standards. You’re also hands-on, willing to dive into customer issues directly, and you become a product expert so that you can coach your agents effectively.
This is a fully remote position. Team members are expected to maintain working hours that overlap with Pacific Time (PT) and be available to work weekend shifts as needed.
Day-to-Day Responsibilities:
Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%
Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
Occasionally handling angry customer escalations
Ensure schedule adherence by agents and desired productivity levels
Maintaining coaching logs and providing regular written feedback to agents
Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect
Listen to team members’ feedback and resolve any challenges or conflicts
Initiate consequence management steps in the case of low-performing team members
Delegate tasks to high potential team members to build a culture of learning and development in the team
Suggest and lead team building activities for team motivation
2+ years of coaching experience – Demonstrated success coaching individuals through structured feedback, development planning, and performance improvement.
2+ years of people management experience – Experience leading customer support teams, driving performance, engagement, and accountability.
2+ years of customer support experience – Strong foundation in delivering exceptional customer service and resolving complex customer issues.
Customer obsessed – Puts workers at the centre of every decision and consistently delivers a world-class experience.
Data-driven problem solver – Uses data, trends, and root cause analysis to identify issues and deliver sustainable improvements.
Thrives in ambiguity – Adapts quickly to changing priorities, products, and processes while maintaining high performance.
Communicates with clarity – Shares information proactively, aligns stakeholders, and provides clear, actionable feedback.
Bias for action – Takes ownership, moves with urgency, and focuses on delivering outcomes over perfection.
Continuously learns – Quickly develops expertise in new tools, products, and processes, applying that knowledge to improve both personal and team performance.
Raises the talent bar – Invests in coaching, challenges others to improve, and builds a culture of accountability and excellence.
Resilient under pressure – Maintains sound judgement and consistent execution during periods of high volume, incidents, and operational change.
System Requirements
Minimum 15Mbps wired internet connection
Minimum i5 processor or equivalent
Minimum 12GB Ram
Quiet working environment
Steady power and internet connection
Application Review
Case Study
First Round Interview/Case Discussion
Interview with Head of Worker Support
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\nAbout the Role:\n\nWorker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 200 team members who serve the 400,000+ (and growing) active professionals on our marketplace. As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team.\n\n\n\nYour responsibility is to provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. You maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” You ensure that the customer experience remains the focal point of every discussion, set SMART goals for performance improvement, and deliver feedback that aligns with our standards. You’re also hands-on, willing to dive into customer issues directly, and you become a product expert so that you can coach your agents effectively.\n\n\n\nThis is a fully remote position. Team members are expected to maintain working hours that overlap with Pacific Time (PT) and be available to work weekend shifts as needed.\n\n\n\nDay-to-Day Responsibilities:\n\n - Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%\n\n - Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations\n\n - Occasionally handling angry customer escalations\n\n - Ensure schedule adherence by agents and desired productivity levels\n\n - Maintaining coaching logs and providing regular written feedback to agents\n\n - Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect\n\n - Listen to team members’ feedback and resolve any challenges or conflicts\n\n - Initiate consequence management steps in the case of low-performing team members\n\n - Delegate tasks to high potential team members to build a culture of learning and development in the team\n\n - Suggest and lead team building activities for team motivation\n\n\n\n\nEXPERIENCE\n\n - 2+ years of coaching experience – Demonstrated success coaching individuals through structured feedback, development planning, and performance improvement.\n\n - 2+ years of people management experience – Experience leading customer support teams, driving performance, engagement, and accountability.\n\n - 2+ years of customer support experience – Strong foundation in delivering exceptional customer service and resolving complex customer issues.\n\n\n\n\nWHAT SUCCESS LOOKS LIKE IN WORKER OPERATIONS\n\n - Customer obsessed – Puts workers at the centre of every decision and consistently delivers a world-class experience.\n\n - Data-driven problem solver – Uses data, trends, and root cause analysis to identify issues and deliver sustainable improvements.\n\n - Thrives in ambiguity – Adapts quickly to changing priorities, products, and processes while maintaining high performance.\n\n - Communicates with clarity – Shares information proactively, aligns stakeholders, and provides clear, actionable feedback.\n\n - Bias for action – Takes ownership, moves with urgency, and focuses on delivering outcomes over perfection.\n\n - Continuously learns – Quickly develops expertise in new tools, products, and processes, applying that knowledge to improve both personal and team performance.\n\n - Raises the talent bar – Invests in coaching, challenges others to improve, and builds a culture of accountability and excellence.\n\n - Resilient under pressure – Maintains sound judgement and consistent execution during periods of high volume, incidents, and operational change.\n\n\n\nSystem Requirements\n\n - Minimum 15Mbps wired internet connection\n\n - Minimum i5 processor or equivalent\n\n - Minimum 12GB Ram\n\n - Quiet working environment\n\n - Steady power and internet connection\n\n\n\n\nHIRING PROCESS\n\n - Application Review\n\n - Case Study\n\n - First Round Interview/Case Discussion\n\n - Interview with Head of Worker Support\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$30K – $70K","scrapeableCompensationSalarySummary":"$30K - $70K","compensationTiers":[{"id":"f1c7ecc7-a006-4579-88d1-ace2de769233","tierSummary":"$30K – $70K","title":null,"additionalInformation":null,"components":[{"id":"0d99ee1a-d940-44a9-8de8-11670ebb7e2d","summary":"$30K – $70K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":30000,"maxValue":70000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":30000,"maxValue":70000}]}},{"id":"95b7dffa-c179-47a2-9ebf-ae9b4c8f32c1","title":"Account Executive - Dental - International ","department":"Product","team":"Strategy & Operations","employmentType":"FullTime","location":"Remote (Global)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-15T18:36:38.500+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/95b7dffa-c179-47a2-9ebf-ae9b4c8f32c1","applyUrl":"https://jobs.ashbyhq.com/clipboard/95b7dffa-c179-47a2-9ebf-ae9b4c8f32c1/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
About the Role
The Account Executive will be instrumental in growing Clipboard's footprint by bringing new dental offices onto the platform. Dental offices are core to the Clipboard Dental marketplace — the Account Executive is responsible for identifying prospective dental offices, initiating contact, and guiding them through the full sales cycle from cold outreach to activation. This is a full-cycle sales role where you own your pipeline end-to-end: prospecting, pitching, handling objections, negotiating, and closing. There's no ceiling to what you can achieve in this role — if you're highly motivated, fearless on the phone, and a strong communicator, Clipboard is the place for you to excel.
Responsibilities
Cold calling dental offices that have not yet posted shifts to introduce them to Clipboard's staffing services
Clearly articulating the value proposition of the platform and overcoming objections to drive new office activations
Managing the full sales cycle — from initial outreach through onboarding — ensuring a smooth transition for new offices onto the platform
Leading price negotiation conversations with dental office decision-makers
Building and managing your own pipeline, consistently following up with leads and maintaining organized records of outreach activity
Persisting through longer sales cycles and re-engaging offices over time to convert them into active customers
Qualifications
Willingness to hustle / lack of fear
Fluency in English speaking and writing with experience communicating with English-speaking clients
Proven experience in a sales role where you were responsible for generating your own leads
Demonstrated experience managing your own pipeline and following through on a full sales cycle
Requirements
Stable high-speed internet connection
A computer workstation (laptop or desktop)
Internationally located (not in US, CA, UK, NZ, or AU)
Availability to work US Pacific Time working hours (9:00 AM – 6:00 PM PT)
Beyond the Basics — What Will Make You Successful
Noticing & Curiosity — You pick up on things others miss and ask \"why\" more than once because the first answer is rarely the whole story. You dig to understand the root of a problem or situation rather than accepting things at face value, and you're constantly updating your understanding of the customers you serve.
Initiative & Persistence — You have a bias for action. You know that our customers are dealing with real problems today, and you don't wait for perfect information before making a move. You're scrappy and self-reliant, you find ways through obstacles rather than around them, and you bring solutions instead of asking \"what should I do?\"
Ownership — The buck stops with you, no matter what anyone else did or did not do. You take full responsibility for your results, fix problems when you see them — even outside your immediate area — and put processes in place to make sure those problems don't happen again.
Customer-Centric — You feel your customers' situations genuinely and care about improving their lives, not just hitting a number. Talking to customers and solving their problems isn't a task on your list — it's the job.
Humble — You're low ego and care about getting to the best outcome, not about being right. You readily admit when you don't know something, you actively seek out feedback, and you're always looking to become a better version of yourself.
Benefits
Do great work that matters for customers who could really use your help
Competitive pay
Unlimited PTO
Fully Remote
Estimated annual compensation: $12,000–$15,600 USD. Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\nAbout the Role\n\nThe Account Executive will be instrumental in growing Clipboard's footprint by bringing new dental offices onto the platform. Dental offices are core to the Clipboard Dental marketplace — the Account Executive is responsible for identifying prospective dental offices, initiating contact, and guiding them through the full sales cycle from cold outreach to activation. This is a full-cycle sales role where you own your pipeline end-to-end: prospecting, pitching, handling objections, negotiating, and closing. There's no ceiling to what you can achieve in this role — if you're highly motivated, fearless on the phone, and a strong communicator, Clipboard is the place for you to excel.\n\nResponsibilities\n\n - Cold calling dental offices that have not yet posted shifts to introduce them to Clipboard's staffing services\n\n - Clearly articulating the value proposition of the platform and overcoming objections to drive new office activations\n\n - Managing the full sales cycle — from initial outreach through onboarding — ensuring a smooth transition for new offices onto the platform\n\n - Leading price negotiation conversations with dental office decision-makers\n\n - Building and managing your own pipeline, consistently following up with leads and maintaining organized records of outreach activity\n\n - Persisting through longer sales cycles and re-engaging offices over time to convert them into active customers\n\nQualifications\n\n - Willingness to hustle / lack of fear\n\n - Fluency in English speaking and writing with experience communicating with English-speaking clients\n\n - Proven experience in a sales role where you were responsible for generating your own leads\n\n - Demonstrated experience managing your own pipeline and following through on a full sales cycle\n\nRequirements\n\n - Stable high-speed internet connection\n\n - A computer workstation (laptop or desktop)\n\n - Internationally located (not in US, CA, UK, NZ, or AU)\n\n - Availability to work US Pacific Time working hours (9:00 AM – 6:00 PM PT)\n\nBeyond the Basics — What Will Make You Successful\n\n - Noticing & Curiosity — You pick up on things others miss and ask \"why\" more than once because the first answer is rarely the whole story. You dig to understand the root of a problem or situation rather than accepting things at face value, and you're constantly updating your understanding of the customers you serve.\n\n - Initiative & Persistence — You have a bias for action. You know that our customers are dealing with real problems today, and you don't wait for perfect information before making a move. You're scrappy and self-reliant, you find ways through obstacles rather than around them, and you bring solutions instead of asking \"what should I do?\"\n\n - Ownership — The buck stops with you, no matter what anyone else did or did not do. You take full responsibility for your results, fix problems when you see them — even outside your immediate area — and put processes in place to make sure those problems don't happen again.\n\n - Customer-Centric — You feel your customers' situations genuinely and care about improving their lives, not just hitting a number. Talking to customers and solving their problems isn't a task on your list — it's the job.\n\n - Humble — You're low ego and care about getting to the best outcome, not about being right. You readily admit when you don't know something, you actively seek out feedback, and you're always looking to become a better version of yourself.\n\nBenefits\n\n - Do great work that matters for customers who could really use your help\n\n - Competitive pay\n\n - Unlimited PTO\n\n - Fully Remote\n\nEstimated annual compensation: $12,000–$15,600 USD. Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$12K – $15.6K • Offers Commission","scrapeableCompensationSalarySummary":"$12K - $15.6K","compensationTiers":[{"id":"c104cf5d-3975-4115-9b41-584c6be938fb","tierSummary":"On Target Earnings $12K – $15.6K • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"9f3eeb30-6749-40b2-90dc-e33d05362e68","summary":"On Target Earnings $12K – $15.6K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":15600},{"id":"be13e820-492c-4dc2-8132-484bfd860e91","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":15600},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"48cd8693-92b0-4d11-9eaf-10402426fe3e","title":"Customer Experience Specialist","department":"Operations","team":"Worker Ops","employmentType":"FullTime","location":"Remote (Non-U.S.)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-03T05:39:10.167+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Mexico City","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/48cd8693-92b0-4d11-9eaf-10402426fe3e","applyUrl":"https://jobs.ashbyhq.com/clipboard/48cd8693-92b0-4d11-9eaf-10402426fe3e/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
📍 Remote Global - Non U.S.
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.
Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding, and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently, applying sound judgment before escalating
Personalize communication while maintaining a confident, professional, and helpful tone
Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Fluent, professional-level English communication skills, both written and verbal
Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
Comfortable learning new tools, systems, and workflows quickly
Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Proactive problem-solver who takes initiative without waiting for direction
Strong attention to detail and ability to stay composed under pressure
Collaborative teammate who communicates clearly and contributes positively to team performance
Comfortable working across chat, voice, and email channels
Application Review + Skills Assessment
Case Study
First Round Interview (Role Play and Case Discussion)
Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW \n\n\n\n📍 Remote Global - Non U.S. \n\n\nReady to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.\n\nWe’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.\n\n \n\n\nWHAT YOU’LL DO\n\n - Deliver fast, accurate, and empathetic support across chat, voice, and email\n\n - Resolve shift, payment, onboarding, and platform-related issues in real time\n\n - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation\n\n - Troubleshoot issues independently, applying sound judgment before escalating\n\n - Personalize communication while maintaining a confident, professional, and helpful tone\n\n - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience\n\n - Guide new professionals through onboarding and help them quickly build confidence using the platform\n\n - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\n \n\n\nWHO WE’RE LOOKING FOR\n\n - Fluent, professional-level English communication skills, both written and verbal\n\n - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally\n\n - Comfortable learning new tools, systems, and workflows quickly\n\n - Thrives in fast-paced, high-ownership environments where priorities can shift quickly\n\n - Proactive problem-solver who takes initiative without waiting for direction\n\n - Strong attention to detail and ability to stay composed under pressure\n\n - Collaborative teammate who communicates clearly and contributes positively to team performance\n\n - Comfortable working across chat, voice, and email channels\n\n \n\n\nHIRING PROCESS\n\n - Application Review + Skills Assessment\n\n - Case Study\n\n - First Round Interview (Role Play and Case Discussion)\n\n - Interview with Head of Worker Support\n\n\n\nImportant Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$10.8K – $40K","scrapeableCompensationSalarySummary":"$10.8K - $40K","compensationTiers":[{"id":"26b37e0c-ecfd-46b0-86db-b97d3595958c","tierSummary":"$10.8K – $40K","title":null,"additionalInformation":null,"components":[{"id":"62d52db0-d386-44e8-b8dc-bf23cbcae07d","summary":"$10.8K – $40K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":10800,"maxValue":40000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":10800,"maxValue":40000}]}},{"id":"425e7074-2a46-4e16-abab-d873ac58bc0c","title":"Strategy & Ops Lead, Applied AI","department":"Operations","team":"Operations","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-29T15:05:09.390+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/425e7074-2a46-4e16-abab-d873ac58bc0c","applyUrl":"https://jobs.ashbyhq.com/clipboard/425e7074-2a46-4e16-abab-d873ac58bc0c/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
We are hiring an Applied AI Strategy & Ops Lead to own and evolve our internal tooling ecosystem across Ops. This is a hands-on individual contributor role with real ownership. You’ll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function.
You'll act like a product manager, sitting at the intersection of Operations, Engineering, and our frontline teams. You’ll partner closely with Ops leadership to set priorities, then turn them into results: refining the systems we already have, introducing new tools where they’re needed, and making sure our stack scales with the business.
This is not a AI/MI engineer or developer role. You won’t be writing production code. If your background is primarily software development, this role probably isn’t the right fit.
Own the roadmap for Ops tooling: gather needs from Ops leadership and frontline teams, prioritize based on impact, and make clear trade-offs.
Design and improve workflows and automations across our support platform, AI tools, and internal systems, configuring them yourself where it makes sense.
Partner with engineers and developers to scope requirements, write technical specs, and prioritize tooling work that matters most to Ops.
Execute against high-priority tooling and automation initiatives across the operational stack.
Translate defined problems into practical, well-scoped technical solutions
Identify gaps or inefficiencies in current tooling and proactively address them
Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production
Contribute to ongoing improvements in how our systems connect and operate together
Product thinking: You’ve owned a tool, process, or internal product end to end, from defining the problem to measuring the result.
Technical Fluency - You’re comfortable working with APIs, integrations, and automation tooling. You can build and debug independently and hold your own in technical conversations with engineers.
Execution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability.
Systems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components.
Problem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions.
Ownership Mindset - You take responsibility for delivering high-quality work and improving the team’s day-to-day operations through better tooling and processes.
Experience working with support platforms such as Zendesk
Familiarity with AI-driven tools and automation workflows
Background in Ops, Support, or CX environments
Experience working with evolving or fragmented tooling stacks
Application
Case Study
Case Interview with a team member
Interview with Head of Core Services
Interview with Head of Operations
Final Culture Interview with Executive Leadership
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n \n\n\nOVERVIEW\n\nWe are hiring an Applied AI Strategy & Ops Lead to own and evolve our internal tooling ecosystem across Ops. This is a hands-on individual contributor role with real ownership. You’ll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function.\n\nYou'll act like a product manager, sitting at the intersection of Operations, Engineering, and our frontline teams. You’ll partner closely with Ops leadership to set priorities, then turn them into results: refining the systems we already have, introducing new tools where they’re needed, and making sure our stack scales with the business.\n\nThis is not a AI/MI engineer or developer role. You won’t be writing production code. If your background is primarily software development, this role probably isn’t the right fit.\n\n \n\n\nWHAT YOU’LL DO\n\n - Own the roadmap for Ops tooling: gather needs from Ops leadership and frontline teams, prioritize based on impact, and make clear trade-offs.\n\n - Design and improve workflows and automations across our support platform, AI tools, and internal systems, configuring them yourself where it makes sense.\n\n - Partner with engineers and developers to scope requirements, write technical specs, and prioritize tooling work that matters most to Ops.\n\n - Execute against high-priority tooling and automation initiatives across the operational stack.\n\n - Translate defined problems into practical, well-scoped technical solutions\n\n - Identify gaps or inefficiencies in current tooling and proactively address them\n\n - Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production\n\n - Contribute to ongoing improvements in how our systems connect and operate together\n\n \n\n\nWHAT WE’RE LOOKING FOR\n\n - Product thinking: You’ve owned a tool, process, or internal product end to end, from defining the problem to measuring the result.\n\n - Technical Fluency - You’re comfortable working with APIs, integrations, and automation tooling. You can build and debug independently and hold your own in technical conversations with engineers.\n\n - Execution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability.\n\n - Systems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components.\n\n - Problem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions.\n\n - Ownership Mindset - You take responsibility for delivering high-quality work and improving the team’s day-to-day operations through better tooling and processes.\n\n \n\n\nNICE TO HAVE\n\n - Experience working with support platforms such as Zendesk\n\n - Familiarity with AI-driven tools and automation workflows\n\n - Background in Ops, Support, or CX environments\n\n - Experience working with evolving or fragmented tooling stacks\n\n \n\n\nHIRING PROCESS\n\n - Application\n\n - Case Study\n\n - Case Interview with a team member\n\n - Interview with Head of Core Services\n\n - Interview with Head of Operations\n\n - Final Culture Interview with Executive Leadership\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$130K – $160K","scrapeableCompensationSalarySummary":"$130K - $160K","compensationTiers":[{"id":"c54f2dfc-5ead-485b-8285-9577312620fa","tierSummary":"$130K – $160K","title":null,"additionalInformation":null,"components":[{"id":"7c52d580-f3ed-4547-b739-a06229078860","summary":"$130K – $160K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":130000,"maxValue":160000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":130000,"maxValue":160000}]}},{"id":"383cc244-7fc9-4b74-9a97-3793ea53f65a","title":"Strategic Fixer","department":"Product","team":"Product","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-10T03:39:06.382+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/383cc244-7fc9-4b74-9a97-3793ea53f65a","applyUrl":"https://jobs.ashbyhq.com/clipboard/383cc244-7fc9-4b74-9a97-3793ea53f65a/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Clipboard Health is a marketplace that connects healthcare facilities with professionals looking for shifts.
Our largest customers run complex operations, and when something isn't working, the problem rarely sits neatly within one team. A customer may be implementing a new product, dealing with a complicated integration, or facing an operational issue with no obvious owner or solution.
That's where you come in.
We're looking for a Strategic Fixer who can walk into ambiguous, high-stakes problems, quickly figure out what's actually happening, and drive the work required to fix them.
This role is particularly well suited to someone coming from a top-tier consulting environment who is ready to move from advising clients to owning outcomes. You should be comfortable taking an ambiguous problem, structuring it, getting into the details, aligning senior stakeholders, and driving execution across teams that don't report to you.
This isn't a role where you make a recommendation and hand it off. You own the problem until it's solved.
You might spend one week diagnosing why a customer's payroll integration is failing, the next coordinating an engineering fix, and the next working directly with a customer's VP of Operations to get a complex implementation back on track.
The problems will vary. Your job is the same: figure it out, get the right people moving, and make the fix happen.
Own complex customer and product problems from diagnosis through resolution
Work directly with enterprise customers and senior stakeholders, including VP and Director-level leaders
Structure ambiguous problems into clear hypotheses, workstreams, priorities, owners, and timelines
Analyze data, customer feedback, and operational details to identify root causes and separate symptoms from the underlying problem
Lead complex implementations, particularly involving time clock compliance, payroll, and integrations with systems like ADP and UKG
Partner closely with Product and Engineering to investigate issues, define solutions, and drive execution
Coordinate across Product, Engineering, Operations, and other teams to unblock work and keep critical initiatives moving
Influence teams and stakeholders without direct authority
Communicate clearly and directly when priorities shift, assumptions change, or things aren't going according to plan
Identify recurring customer problems and patterns, and turn those insights into improvements to our product and operations
Travel to customer sites occasionally when being there in person will help move an important problem or implementation forward
2–6 years of experience at a top-tier strategy or management consulting firm such as McKinsey, BCG, Bain, Deloitte, Strategy&, EY-Parthenon, Oliver Wyman, LEK, Kearney, or a comparable firm
Demonstrated experience solving ambiguous, complex problems for clients and senior stakeholders
Strong structured problem-solving skills. You can take a messy situation, develop a hypothesis, determine what information matters, and quickly get to the root cause
Exceptional analytical skills and comfort working with data to make decisions
Strong executive presence and communication skills. You can confidently work with stakeholders ranging from frontline operators to VP and C-level leaders
Strong stakeholder management skills and the ability to drive outcomes across teams without direct authority
A high level of ownership. You don't stop at the recommendation; you stay close to the problem until the desired outcome is achieved
Highly organized and able to manage multiple workstreams, priorities, and stakeholders simultaneously
Curious, resourceful, and persistent. You are comfortable getting into the weeds when that's what it takes to solve the problem
Willingness to challenge assumptions, ask uncomfortable questions, and push a problem forward when there isn't an obvious path
The ideal candidate has spent the early part of their career learning how to solve hard problems in a demanding consulting environment and now wants to apply those skills with real ownership.
We're especially interested in people who are excited to make the transition from advisor to operator: someone who can bring the rigor of consulting but is equally comfortable rolling up their sleeves and making the solution happen.
At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job.
Our process is designed around that:
Preliminary Screen
Case Study
Case Study Interview
Hiring Manager Interview
Culture Interview
Reference Check
Offer!
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nTHE ROLE\n\nClipboard Health is a marketplace that connects healthcare facilities with professionals looking for shifts.\n\nOur largest customers run complex operations, and when something isn't working, the problem rarely sits neatly within one team. A customer may be implementing a new product, dealing with a complicated integration, or facing an operational issue with no obvious owner or solution.\n\n\n\nThat's where you come in.\n\nWe're looking for a Strategic Fixer who can walk into ambiguous, high-stakes problems, quickly figure out what's actually happening, and drive the work required to fix them.\n\nThis role is particularly well suited to someone coming from a top-tier consulting environment who is ready to move from advising clients to owning outcomes. You should be comfortable taking an ambiguous problem, structuring it, getting into the details, aligning senior stakeholders, and driving execution across teams that don't report to you.\n\nThis isn't a role where you make a recommendation and hand it off. You own the problem until it's solved.\n\nYou might spend one week diagnosing why a customer's payroll integration is failing, the next coordinating an engineering fix, and the next working directly with a customer's VP of Operations to get a complex implementation back on track.\n\nThe problems will vary. Your job is the same: figure it out, get the right people moving, and make the fix happen.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own complex customer and product problems from diagnosis through resolution\n\n - Work directly with enterprise customers and senior stakeholders, including VP and Director-level leaders\n\n - Structure ambiguous problems into clear hypotheses, workstreams, priorities, owners, and timelines\n\n - Analyze data, customer feedback, and operational details to identify root causes and separate symptoms from the underlying problem\n\n - Lead complex implementations, particularly involving time clock compliance, payroll, and integrations with systems like ADP and UKG\n\n - Partner closely with Product and Engineering to investigate issues, define solutions, and drive execution\n\n - Coordinate across Product, Engineering, Operations, and other teams to unblock work and keep critical initiatives moving\n\n - Influence teams and stakeholders without direct authority\n\n - Communicate clearly and directly when priorities shift, assumptions change, or things aren't going according to plan\n\n - Identify recurring customer problems and patterns, and turn those insights into improvements to our product and operations\n\n - Travel to customer sites occasionally when being there in person will help move an important problem or implementation forward\n\n\nWHAT WE'RE LOOKING FOR\n\n - 2–6 years of experience at a top-tier strategy or management consulting firm such as McKinsey, BCG, Bain, Deloitte, Strategy&, EY-Parthenon, Oliver Wyman, LEK, Kearney, or a comparable firm\n\n - Demonstrated experience solving ambiguous, complex problems for clients and senior stakeholders\n\n - Strong structured problem-solving skills. You can take a messy situation, develop a hypothesis, determine what information matters, and quickly get to the root cause\n\n - Exceptional analytical skills and comfort working with data to make decisions\n\n - Strong executive presence and communication skills. You can confidently work with stakeholders ranging from frontline operators to VP and C-level leaders\n\n - Strong stakeholder management skills and the ability to drive outcomes across teams without direct authority\n\n - A high level of ownership. You don't stop at the recommendation; you stay close to the problem until the desired outcome is achieved\n\n - Highly organized and able to manage multiple workstreams, priorities, and stakeholders simultaneously\n\n - Curious, resourceful, and persistent. You are comfortable getting into the weeds when that's what it takes to solve the problem\n\n - Willingness to challenge assumptions, ask uncomfortable questions, and push a problem forward when there isn't an obvious path\n\nThe ideal candidate has spent the early part of their career learning how to solve hard problems in a demanding consulting environment and now wants to apply those skills with real ownership.\n\nWe're especially interested in people who are excited to make the transition from advisor to operator: someone who can bring the rigor of consulting but is equally comfortable rolling up their sleeves and making the solution happen.\n\n\n\n\n\n\n\nTHE INTERVIEW PROCESS\n\nAt Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job.\n\nOur process is designed around that:\n\n 1. Preliminary Screen\n\n 2. Case Study\n\n 3. Case Study Interview\n\n 4. Hiring Manager Interview\n\n 5. Culture Interview\n\n 6. Reference Check\n\n 7. Offer!\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$78K – $160K","scrapeableCompensationSalarySummary":"$78K - $160K","compensationTiers":[{"id":"825322dc-f4c4-4662-be47-9796aa12e481","tierSummary":"$78K – $160K","title":null,"additionalInformation":null,"components":[{"id":"77d5edad-23d1-46d6-bed5-9beff962748c","summary":"$78K – $160K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":78000,"maxValue":160000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":78000,"maxValue":160000}]}},{"id":"7f481ae8-22b8-4adf-8f02-b65a802b58d3","title":"Customer Support Team Lead","department":"Operations","team":"Worker Ops","employmentType":"FullTime","location":"Remote (Canada)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-28T10:18:01.999+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/7f481ae8-22b8-4adf-8f02-b65a802b58d3","applyUrl":"https://jobs.ashbyhq.com/clipboard/7f481ae8-22b8-4adf-8f02-b65a802b58d3/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
About the Role:
Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 200 team members who serve the 400,000+ (and growing) active professionals on our marketplace. As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team.
Your responsibility is to provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. You maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” You ensure that the customer experience remains the focal point of every discussion, set SMART goals for performance improvement, and deliver feedback that aligns with our standards. You’re also hands-on, willing to dive into customer issues directly, and you become a product expert so that you can coach your agents effectively.
This is a fully remote position. Team members are expected to maintain working hours that overlap with Pacific Time (PT) and be available to work weekend shifts as needed.
Day-to-Day Responsibilities:
Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%
Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
Occasionally handling angry customer escalations
Ensure schedule adherence by agents and desired productivity levels
Maintaining coaching logs and providing regular written feedback to agents
Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect
Listen to team members’ feedback and resolve any challenges or conflicts
Initiate consequence management steps in the case of low-performing team members
Delegate tasks to high potential team members to build a culture of learning and development in the team
Suggest and lead team building activities for team motivation
2+ years of coaching experience – Demonstrated success coaching individuals through structured feedback, development planning, and performance improvement.
2+ years of people management experience – Experience leading customer support teams, driving performance, engagement, and accountability.
2+ years of customer support experience – Strong foundation in delivering exceptional customer service and resolving complex customer issues.
Customer obsessed – Puts workers at the centre of every decision and consistently delivers a world-class experience.
Data-driven problem solver – Uses data, trends, and root cause analysis to identify issues and deliver sustainable improvements.
Thrives in ambiguity – Adapts quickly to changing priorities, products, and processes while maintaining high performance.
Communicates with clarity – Shares information proactively, aligns stakeholders, and provides clear, actionable feedback.
Bias for action – Takes ownership, moves with urgency, and focuses on delivering outcomes over perfection.
Continuously learns – Quickly develops expertise in new tools, products, and processes, applying that knowledge to improve both personal and team performance.
Raises the talent bar – Invests in coaching, challenges others to improve, and builds a culture of accountability and excellence.
Resilient under pressure – Maintains sound judgement and consistent execution during periods of high volume, incidents, and operational change.
System Requirements
Minimum 15Mbps wired internet connection
Minimum i5 processor or equivalent
Minimum 12GB Ram
Quiet working environment
Steady power and internet connection
Application Review
Case Study
First Round Interview/Case Discussion
Interview with Head of Worker Support
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\nAbout the Role:\n\nWorker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 200 team members who serve the 400,000+ (and growing) active professionals on our marketplace. As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team.\n\n\n\nYour responsibility is to provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. You maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” You ensure that the customer experience remains the focal point of every discussion, set SMART goals for performance improvement, and deliver feedback that aligns with our standards. You’re also hands-on, willing to dive into customer issues directly, and you become a product expert so that you can coach your agents effectively.\n\n\n\nThis is a fully remote position. Team members are expected to maintain working hours that overlap with Pacific Time (PT) and be available to work weekend shifts as needed.\n\n\n\nDay-to-Day Responsibilities:\n\n - Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%\n\n - Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations\n\n - Occasionally handling angry customer escalations\n\n - Ensure schedule adherence by agents and desired productivity levels\n\n - Maintaining coaching logs and providing regular written feedback to agents\n\n - Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect\n\n - Listen to team members’ feedback and resolve any challenges or conflicts\n\n - Initiate consequence management steps in the case of low-performing team members\n\n - Delegate tasks to high potential team members to build a culture of learning and development in the team\n\n - Suggest and lead team building activities for team motivation\n\n\n\n\nEXPERIENCE\n\n - 2+ years of coaching experience – Demonstrated success coaching individuals through structured feedback, development planning, and performance improvement.\n\n - 2+ years of people management experience – Experience leading customer support teams, driving performance, engagement, and accountability.\n\n - 2+ years of customer support experience – Strong foundation in delivering exceptional customer service and resolving complex customer issues.\n\n\n\n\nWHAT SUCCESS LOOKS LIKE IN WORKER OPERATIONS\n\n - Customer obsessed – Puts workers at the centre of every decision and consistently delivers a world-class experience.\n\n - Data-driven problem solver – Uses data, trends, and root cause analysis to identify issues and deliver sustainable improvements.\n\n - Thrives in ambiguity – Adapts quickly to changing priorities, products, and processes while maintaining high performance.\n\n - Communicates with clarity – Shares information proactively, aligns stakeholders, and provides clear, actionable feedback.\n\n - Bias for action – Takes ownership, moves with urgency, and focuses on delivering outcomes over perfection.\n\n - Continuously learns – Quickly develops expertise in new tools, products, and processes, applying that knowledge to improve both personal and team performance.\n\n - Raises the talent bar – Invests in coaching, challenges others to improve, and builds a culture of accountability and excellence.\n\n - Resilient under pressure – Maintains sound judgement and consistent execution during periods of high volume, incidents, and operational change.\n\n\n\nSystem Requirements\n\n - Minimum 15Mbps wired internet connection\n\n - Minimum i5 processor or equivalent\n\n - Minimum 12GB Ram\n\n - Quiet working environment\n\n - Steady power and internet connection\n\n\n\n\nHIRING PROCESS\n\n - Application Review\n\n - Case Study\n\n - First Round Interview/Case Discussion\n\n - Interview with Head of Worker Support\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$47K – $70K","scrapeableCompensationSalarySummary":"$47K - $70K","compensationTiers":[{"id":"07b91879-5d64-47d6-9f6c-1cfb7f9f9c0c","tierSummary":"$47K – $70K","title":null,"additionalInformation":null,"components":[{"id":"57759a33-d3f3-4a17-aa9c-2e617b88ceee","summary":"$47K – $70K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":47000,"maxValue":70000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":47000,"maxValue":70000}]}},{"id":"875a2615-be51-4347-b16a-82869173d548","title":"Onboarding Expert","department":"Operations","team":"Documents","employmentType":"FullTime","location":"Remote (Central & South America)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-07T14:47:40.087+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Argentina","addressLocality":"Buenos Aires"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/875a2615-be51-4347-b16a-82869173d548","applyUrl":"https://jobs.ashbyhq.com/clipboard/875a2615-be51-4347-b16a-82869173d548/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
As an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.
Make ~60 targeted outbound calls per day to Clipboard app users.
Host ~5 pre-booked 15-minute onboarding consultations daily.
Send follow-up emails and texts to answer questions and support worker onboarding.
Respond to inbound messages and support tickets.
Keep clear documentation of all interactions.
Identify pain points and opportunities for improvement in the worker experience.
Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.
You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.
You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.
You speak and write English clearly and professionally.
You’re organized, follow through on tasks, and don’t let things slip.
You’re curious, resourceful, and always looking for the root cause of a problem.
You’re quick with tools and not afraid to learn new systems.
You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.
Able to work weekdays in US Eastern Time.
Experience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.
Not cold calling - you’ll only speak with professionals who have accounts on the app.
Not technical support - you’ll guide workers but escalate deeper tech issues.
Not repetitive - every conversation is unique, and you’ll need to think on your feet.
100% Remote
Mission-driven work that improves lives
Supportive, collaborative international team
Career growth in a fast-moving tech company
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.
Start your journey with Clipboard - fill out the form below, and let’s make an impact together.
Want to know more? Please feel free to check out our Remote Work Guidelines.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE:\n\nAs an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.\n\n\n\n\nWHAT YOU’LL BE DOING\n\n - Make ~60 targeted outbound calls per day to Clipboard app users.\n\n - Host ~5 pre-booked 15-minute onboarding consultations daily.\n\n - Send follow-up emails and texts to answer questions and support worker onboarding.\n\n - Respond to inbound messages and support tickets.\n\n - Keep clear documentation of all interactions.\n\n - Identify pain points and opportunities for improvement in the worker experience.\n\n - Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.\n\n\nWHAT MAKES YOU A GREAT FIT\n\n - You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.\n\n - You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.\n\n - You speak and write English clearly and professionally.\n\n - You’re organized, follow through on tasks, and don’t let things slip.\n\n - You’re curious, resourceful, and always looking for the root cause of a problem.\n\n - You’re quick with tools and not afraid to learn new systems.\n\n - You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.\n\n - Able to work weekdays in US Eastern Time.\n \n \n\nExperience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.\n\n\n\n\nWHAT THIS ROLE IS NOT\n\n - Not cold calling - you’ll only speak with professionals who have accounts on the app.\n\n - Not technical support - you’ll guide workers but escalate deeper tech issues.\n\n - Not repetitive - every conversation is unique, and you’ll need to think on your feet.\n\n\n\n\nWHY JOIN CLIPBOARD\n\n - 100% Remote\n\n - Mission-driven work that improves lives\n\n - Supportive, collaborative international team\n\n - Career growth in a fast-moving tech company\n \n \n\n\nSYSTEM REQUIREMENTS\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity.\n \n \n\n\nREADY TO EMPOWER HEALTHCARE PROFESSIONALS FROM DAY ONE?\n\nStart your journey with Clipboard - fill out the form below, and let’s make an impact together.\n\n\n\nWant to know more? Please feel free to check out our Remote Work Guidelines https://docs.google.com/document/d/1pXZ4uonkoH5__h1I3s25HJWaGFI-15yszP-i4I75bUM/edit?usp=sharing.\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$20K – $25K","scrapeableCompensationSalarySummary":"$20K - $25K","compensationTiers":[{"id":"7c83b3c5-08c1-404b-97cc-87a3d365a43c","tierSummary":"Annual Compensation $20K – $25K","title":null,"additionalInformation":null,"components":[{"id":"1cdc3394-a4a6-4e29-8f9a-08d820a9a241","summary":"Annual Compensation $20K – $25K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":20000,"maxValue":25000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":20000,"maxValue":25000}]}},{"id":"cba99195-dea0-49ee-85f9-296098f86acd","title":" Senior Associate, Revenue Strategy & Growth ","department":"Sales","team":"Sales","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-13T22:15:33.940+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/cba99195-dea0-49ee-85f9-296098f86acd","applyUrl":"https://jobs.ashbyhq.com/clipboard/cba99195-dea0-49ee-85f9-296098f86acd/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Revenue Strategy & Growth Senior Associate is an operator position at Clipboard, suited to an “all-around athlete” who can do it all and wants to own a revenue stream.
You’re someone who has an analytical mind and is both deeply competitive and entrepreneurial. Unlike traditional S&O or consulting roles, you are responsible for both the inputs and the outputs of your work. You will take on an area of the business and push it to the local maximum. You must be comfortable owning an outcome.
You will:
Take a vague or open ended problem and structure it into a plan
Own a recurring workstream or initiative end to end, including its metrics and outcomes
Build durable systems and automation that create leverage beyond their time (i.e. you can “fire yourself” from them because the systems work without you needing to be directly involved)
Drive cross functional execution and hold partners accountable to commitments
Validate that the work converts to intended business outcomes before scaling it
What you bring:
Strong analytical and system building skills. You can design as well as analyze
Comfort with ambiguity. You can frame problems with limited direction
Influence without authority across functions
Outcome orientation. Create impact and close loops rather than just measure activity
What We Offer:
Competitive base salary
Insurance benefits and 401k options
Unlimited PTO and flexible holidays
Remote-first flexibility
The salary range listed reflects total compensation (base + variable) for this role. Final offer will vary based on geographic location
You can also get a sense of what it's like to work in the team by checking out this profile of Ryan.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\nThe Revenue Strategy & Growth Senior Associate is an operator position at Clipboard, suited to an “all-around athlete” who can do it all and wants to own a revenue stream.\n\n\n\nYou’re someone who has an analytical mind and is both deeply competitive and entrepreneurial. Unlike traditional S&O or consulting roles, you are responsible for both the inputs and the outputs of your work. You will take on an area of the business and push it to the local maximum. You must be comfortable owning an outcome.\n\n\n\nYou will:\n\n - Take a vague or open ended problem and structure it into a plan\n\n - Own a recurring workstream or initiative end to end, including its metrics and outcomes\n\n - Build durable systems and automation that create leverage beyond their time (i.e. you can “fire yourself” from them because the systems work without you needing to be directly involved)\n\n - Drive cross functional execution and hold partners accountable to commitments\n\n - Validate that the work converts to intended business outcomes before scaling it\n\n\n\nWhat you bring:\n\n - Strong analytical and system building skills. You can design as well as analyze\n\n - Comfort with ambiguity. You can frame problems with limited direction\n\n - Influence without authority across functions\n\n - Outcome orientation. Create impact and close loops rather than just measure activity\n \n \n\nWhat We Offer:\n\n - Competitive base salary\n\n - Insurance benefits and 401k options\n\n - Unlimited PTO and flexible holidays\n\n - Remote-first flexibility\n\n\n\n\n\nThe salary range listed reflects total compensation (base + variable) for this role. Final offer will vary based on geographic location\n\n\n\nYou can also get a sense of what it's like to work in the team by checking out this profile of Ryan https://creatingvalue.substack.com/p/profile-ryan-reynolds-and-owning.\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$120K – $160K","scrapeableCompensationSalarySummary":"$120K - $160K","compensationTiers":[{"id":"c51ebd38-9eb5-4c66-bf7f-f3e865131c45","tierSummary":"Total Compensation Base + Bonus $120K – $160K","title":null,"additionalInformation":null,"components":[{"id":"074e94dd-01c8-488d-863e-71df4eb20e65","summary":"Total Compensation Base + Bonus $120K – $160K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":160000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":160000}]}},{"id":"aa269dc2-c718-4316-928f-390599546708","title":"Sales Commission Analyst","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Remote (Canada)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"U.S. (Remote)","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-08-21T00:57:02.600+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/aa269dc2-c718-4316-928f-390599546708","applyUrl":"https://jobs.ashbyhq.com/clipboard/aa269dc2-c718-4316-928f-390599546708/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
About the Role
The Sales Commission Analyst role sits at the intersection of finance, sales operations, and analytics. Owning the accuracy, integrity, and clarity of how Clipboard pays its revenue-generating teams.
You're likely someone with sharp spreadsheet instincts and a low tolerance for unexplained numbers. You're comfortable enough in SQL to pull your own data, fluent in comp plan mechanics, and just as capable of explaining a payout discrepancy in plain English to a rep as you are tracing the formula that caused it. You take ownership of the details because you know one uninvestigated row error erodes trust in the whole system.
You will:
Calculate and process commission payouts accurately and on time each pay cycle, catching and resolving discrepancies before they land in a paycheck.
Own the mechanics of our commission plans, the calculations, tiers, and accelerators. Keeping the spreadsheets and systems that run them aligned to plan documentation.
Query and reconcile data across systems to validate commissionable revenue and investigate payout questions.
Partner with Sales, Finance, and RevOps to roll out new or updated comp plans, translating plan changes into working, auditable calculations.
Field and resolve rep-facing commission questions with clear, reliable written communication.
Build and maintain tools and dashboards that make commission tracking transparent and self-service for reps and managers.
What you bring:
Spreadsheet mastery. You build and audit complex, multi-tab models without breaking them.
Working SQL skills, comfortable pulling and reconciling data across sources.
Comp plan literacy. You can read a plan document and translate it into an accurate calculation.
Sharp attention to detail; you catch the error before it becomes a payout problem.
Strong, reliable written communication for explaining numbers to non-analysts.
Project ownership. You can take a commission cycle or plan rollout from start to finish with minimal oversight.
Experience
0-2 years in FP&A, sales operations, commissions/compensation, analytics, or a comparable analytical role.
What We Offer
Competitive base salary
Insurance benefits and 401k options
Unlimited PTO and flexible holidays
Remote-first flexibility
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\nAbout the Role\n\nThe Sales Commission Analyst role sits at the intersection of finance, sales operations, and analytics. Owning the accuracy, integrity, and clarity of how Clipboard pays its revenue-generating teams.\n\nYou're likely someone with sharp spreadsheet instincts and a low tolerance for unexplained numbers. You're comfortable enough in SQL to pull your own data, fluent in comp plan mechanics, and just as capable of explaining a payout discrepancy in plain English to a rep as you are tracing the formula that caused it. You take ownership of the details because you know one uninvestigated row error erodes trust in the whole system.\n\nYou will:\n\n - Calculate and process commission payouts accurately and on time each pay cycle, catching and resolving discrepancies before they land in a paycheck.\n\n - Own the mechanics of our commission plans, the calculations, tiers, and accelerators. Keeping the spreadsheets and systems that run them aligned to plan documentation.\n\n - Query and reconcile data across systems to validate commissionable revenue and investigate payout questions.\n\n - Partner with Sales, Finance, and RevOps to roll out new or updated comp plans, translating plan changes into working, auditable calculations.\n\n - Field and resolve rep-facing commission questions with clear, reliable written communication.\n\n - Build and maintain tools and dashboards that make commission tracking transparent and self-service for reps and managers.\n\nWhat you bring:\n\n - Spreadsheet mastery. You build and audit complex, multi-tab models without breaking them.\n\n - Working SQL skills, comfortable pulling and reconciling data across sources.\n\n - Comp plan literacy. You can read a plan document and translate it into an accurate calculation.\n\n - Sharp attention to detail; you catch the error before it becomes a payout problem.\n\n - Strong, reliable written communication for explaining numbers to non-analysts.\n\n - Project ownership. You can take a commission cycle or plan rollout from start to finish with minimal oversight.\n\nExperience\n\n - 0-2 years in FP&A, sales operations, commissions/compensation, analytics, or a comparable analytical role.\n\nWhat We Offer\n\n - Competitive base salary\n\n - Insurance benefits and 401k options\n\n - Unlimited PTO and flexible holidays\n\n - Remote-first flexibility\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$90K – $120K","scrapeableCompensationSalarySummary":"$90K - $120K","compensationTiers":[{"id":"acc8f669-7e0f-4d50-8f87-4e0d7f634f54","tierSummary":"$90K – $120K","title":null,"additionalInformation":null,"components":[{"id":"dfbcc722-03bd-4fd2-906e-6173ed2e8c1e","summary":"$90K – $120K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":120000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":120000}]}},{"id":"05fa099b-3a5e-4e3b-b1b5-7ba23b0db7a4","title":"Litigation Counsel","department":"Legal and Risk","team":"Legal and Risk","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-31T18:45:26.862+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/05fa099b-3a5e-4e3b-b1b5-7ba23b0db7a4","applyUrl":"https://jobs.ashbyhq.com/clipboard/05fa099b-3a5e-4e3b-b1b5-7ba23b0db7a4/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
This isn’t the type of in-house counsel position where you will be siloed into a few narrow workstreams or deal with the same issue day after day. At Clipboard, you’ll be tasked with tackling novel legal challenges, flexing different muscles across various areas of law, and making high-impact decisions in a fast-moving environment. You’ll be tasked with building internal processes and systems, not simply managing a docket of individual cases.
You have both the sharp instincts of a high-stakes litigator and an entrepreneurial spirit. You crave a creative and collaborative—rather than purely adversarial—experience in the law. You are a skilled and concise writer and communicator, and excel at and enjoy detail-oriented tasks, fact-finding, and investigative work. You have a strong degree of curiosity and are particularly adept at identifying subtle clues which may be indicative of a much wider and important universe of issues you need to dive into. You can navigate fairly esoteric internal databases to collect and digest complex sets of data. You are eager to bring your experience with litigation and investigations to an in-house role on a small and supportive team that affords opportunity for professional growth. You look forward to channeling your skills as a litigator into supporting and advocating for a mission-driven and groundbreaking business. You embrace and are not daunted by ambiguity or a challenge, have a perennially positive attitude, and are eager to help build a legal department and support the business in a fast-paced environment. You enjoy taking the lead on projects, and naturally take the initiative to solve problems and improve and streamline systems and processes.
Manage various litigation workstreams relating to independent contractor classification, including but not limited to matters relating to unemployment insurance claims and disputes with users of the Clipboard marketplace.
Manage other litigation workstreams, including but not limited to professional negligence and data privacy matters.
Partner with both internal and outside counsel on managing high-stakes litigation matters, including by drafting responsive pleadings, briefs, and other important documents.
Work closely with outside counsel on developing and participating in the company’s eDiscovery strategy, including custodial document collection, review, and production.
Manage the company’s third-party subpoena response strategy.
Provide legal guidance to a wide range of cross function teams, including the Company’s product and operations teams.
Support other legal workstreams depending on the needs of the team and company.
You are deeply familiar with all pending litigation and investigation matters and have taken over leadership of at least one high-stakes matter, including communicating and coordinating with outside counsel and internal stakeholders.
You have a deep understanding of the company’s internal databases and can quickly collect and analyze complex sets of data, both for the purposes of developing proactive risk mitigation strategies and responding to high-stakes litigation document requests.
You fully own the unemployment response workstream, third-party subpoena response process, and a docket of other litigation matters, including a subset of the company’s medical malpractice matters, and can operate completely independently on these fronts with minimal supervision.
In at least one litigation matter, you worked with outside counsel to develop an eDiscovery plan that minimizes the costs related to custodial document collection and review while still meeting our discovery obligations.
You proactively and quickly jump in to respond to requests for legal guidance from other business functions, and provide high quality legal advice that incorporates the risk tolerance of the business.
You are contributing to legal strategy decisions made by the Head of Legal.
JD with at least 5 years of experience
Bias toward action and solving (not just spotting) problems
Ability to take ownership of your work and manage projects independently
Excellent communication and writing abilities
Comfort and skill in navigating complexity and ambiguity, and working on a leanly staffed team
Willingness to quickly dive into new and “unfamiliar” legal issues
Ability to work under pressure and autonomously, and meet tight deadlines
Agility and flexibility to take on new tasks and responsibilities when necessary to support the business and legal team’s needs in a fast-moving, rapidly scaling, and dynamic tech company
Willingness and ability to engage with and interpret data, especially from unfamiliar sources
Experience handling arbitrations and class actions
Experience with eDiscovery issues, including large-scale custodial data collection, review, and production
Clerkship experience
Government experience
Experience working cross-culturally and with diverse, global teams
Application Review
Case Study
Case Interview with a member of our Legal team
Hiring Manager interview with our Head of Legal
Executive Interview with our Co-CEO
The base salary range for this position is $190,000 - $220,000. This role will also be eligible for discretionary annual bonus (paid on a quarterly basis) and/or equity compensation.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE:\n\nThis isn’t the type of in-house counsel position where you will be siloed into a few narrow workstreams or deal with the same issue day after day. At Clipboard, you’ll be tasked with tackling novel legal challenges, flexing different muscles across various areas of law, and making high-impact decisions in a fast-moving environment. You’ll be tasked with building internal processes and systems, not simply managing a docket of individual cases.\n\nYou have both the sharp instincts of a high-stakes litigator and an entrepreneurial spirit. You crave a creative and collaborative—rather than purely adversarial—experience in the law. You are a skilled and concise writer and communicator, and excel at and enjoy detail-oriented tasks, fact-finding, and investigative work. You have a strong degree of curiosity and are particularly adept at identifying subtle clues which may be indicative of a much wider and important universe of issues you need to dive into. You can navigate fairly esoteric internal databases to collect and digest complex sets of data. You are eager to bring your experience with litigation and investigations to an in-house role on a small and supportive team that affords opportunity for professional growth. You look forward to channeling your skills as a litigator into supporting and advocating for a mission-driven and groundbreaking business. You embrace and are not daunted by ambiguity or a challenge, have a perennially positive attitude, and are eager to help build a legal department and support the business in a fast-paced environment. You enjoy taking the lead on projects, and naturally take the initiative to solve problems and improve and streamline systems and processes.\n\n\n\n\nRESPONSIBILITIES:\n\n - Manage various litigation workstreams relating to independent contractor classification, including but not limited to matters relating to unemployment insurance claims and disputes with users of the Clipboard marketplace.\n\n - Manage other litigation workstreams, including but not limited to professional negligence and data privacy matters.\n\n - Partner with both internal and outside counsel on managing high-stakes litigation matters, including by drafting responsive pleadings, briefs, and other important documents.\n\n - Work closely with outside counsel on developing and participating in the company’s eDiscovery strategy, including custodial document collection, review, and production.\n\n - Manage the company’s third-party subpoena response strategy.\n\n - Provide legal guidance to a wide range of cross function teams, including the Company’s product and operations teams.\n\n - Support other legal workstreams depending on the needs of the team and company.\n\n\n\nWHAT SUCCESS LOOKS LIKE 90 DAYS IN:\n\n - You are deeply familiar with all pending litigation and investigation matters and have taken over leadership of at least one high-stakes matter, including communicating and coordinating with outside counsel and internal stakeholders.\n\n - You have a deep understanding of the company’s internal databases and can quickly collect and analyze complex sets of data, both for the purposes of developing proactive risk mitigation strategies and responding to high-stakes litigation document requests.\n\n - You fully own the unemployment response workstream, third-party subpoena response process, and a docket of other litigation matters, including a subset of the company’s medical malpractice matters, and can operate completely independently on these fronts with minimal supervision.\n\n - In at least one litigation matter, you worked with outside counsel to develop an eDiscovery plan that minimizes the costs related to custodial document collection and review while still meeting our discovery obligations.\n\n - You proactively and quickly jump in to respond to requests for legal guidance from other business functions, and provide high quality legal advice that incorporates the risk tolerance of the business.\n\n - You are contributing to legal strategy decisions made by the Head of Legal.\n\n\n\nNEED TO HAVE:\n\n - JD with at least 5 years of experience\n\n - Bias toward action and solving (not just spotting) problems\n\n - Ability to take ownership of your work and manage projects independently\n\n - Excellent communication and writing abilities\n\n - Comfort and skill in navigating complexity and ambiguity, and working on a leanly staffed team\n\n - Willingness to quickly dive into new and “unfamiliar” legal issues\n\n - Ability to work under pressure and autonomously, and meet tight deadlines\n\n - Agility and flexibility to take on new tasks and responsibilities when necessary to support the business and legal team’s needs in a fast-moving, rapidly scaling, and dynamic tech company\n\n - Willingness and ability to engage with and interpret data, especially from unfamiliar sources\n\n\n\nNICE TO HAVE:\n\n - Experience handling arbitrations and class actions\n\n - Experience with eDiscovery issues, including large-scale custodial data collection, review, and production\n\n - Clerkship experience\n\n - Government experience\n\n - Experience working cross-culturally and with diverse, global teams\n\n\n\n\nINTERVIEW PROCESS: \n\n - Application Review \n\n - Case Study\n\n - Case Interview with a member of our Legal team \n\n - Hiring Manager interview with our Head of Legal\n\n - Executive Interview with our Co-CEO \n\n\nSALARY:\n\nThe base salary range for this position is $190,000 - $220,000. This role will also be eligible for discretionary annual bonus (paid on a quarterly basis) and/or equity compensation.\n\n \n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$190K – $220K","scrapeableCompensationSalarySummary":"$190K - $220K","compensationTiers":[{"id":"344b3356-1185-4b41-9337-233567072553","tierSummary":"Estimated annual compensation: $190K – $220K","title":null,"additionalInformation":null,"components":[{"id":"46b10d97-e2f6-4aca-840e-832c8e760b2a","summary":"Estimated annual compensation: $190K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":220000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":220000}]}},{"id":"0198b63c-1d88-4763-950a-ded21ad00727","title":"Collections Account Manager","department":"Operations","team":"Billing","employmentType":"FullTime","location":"Remote (Non-U.S.)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-25T19:03:53.192+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Mexico City","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/0198b63c-1d88-4763-950a-ded21ad00727","applyUrl":"https://jobs.ashbyhq.com/clipboard/0198b63c-1d88-4763-950a-ded21ad00727/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
NOTE: This is an active job posting for non-US candidates and requires an overlap of at least 5 hours with the PST (UTC-8) time zone. There is a separate posting for US candidates on the Clipboard Careers page.
Role overview:
The Collections Account Manager (CAM) role is a critical role on the Billing team here at Clipboard, and this team ensures the successful management of billing processes for our biggest and most valuable workplace customers, who tend to also be more complex and risky. You will be a vital resource for workplaces, resolving billing issues, maintaining accurate invoicing, and managing financial relationships. Your responsibilities include:
Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them.
Navigating negotiations and evaluate tradeoffs between risk mitigation and growth potential when making decisions.
Resolving customer invoice disputes and other billing-related issues.
Managing customer payments and remittances.
Building trust with providers and healthcare executives through strong financial acumen.
Clearly articulating the billing processes and educate stakeholders on invoicing procedures.
Gathering and relaying feedback to improve billing systems and processes.
Collaborating with internal teams to execute billing-related initiatives and trials.
Quick background on Billing:
There’s much to explain to paint the full picture of the Billing machine, but ultimately the core goal is to optimize the speed with which our customers pay us while maintaining their overall experience with us as a vendor. We want to collect money as fast as possible and minimize losses, while preserving the customer experience, in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.
Although Clipboard provides a service where workplaces can find qualified professionals to fill shifts, we are in many ways a lending company at our core since we pay professionals immediately after they work a shift. For illustrative purposes: a nurse works a shift → we pay the nurse $100 immediately with our cash → the workplace pays us $120 a month later. We extend debt to workplaces using cash we borrow, with interest, from an Asset-Backed Line (ABL) of credit – workplaces use that debt to pay their staffing costs, and we expect to be paid back by the workplaces at a later date based on agreed-upon net terms.
The point is: Billing is doing the critical work of actually converting our revenue into cash that we put in the bank. Otherwise, money we cannot collect is money we’ve burned. We consistently fight a multi-faceted battle: a battle wherein we must maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other. Optimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business.
Though the CAM role lives in the realm of finance and numbers, you don’t need to be skilled in finance or accounting – while it’d be a plus, we expect you to learn the basics along the way.
Success factors for this role:
Extreme ownership: Take full responsibility for managing billing issues and solutions.
Curiosity: Investigate and understand the root cause of billing problems so that you can identify the best solution.
Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.
Adaptability: Thrive in a fast-paced, evolving market.
Benefits:
Competitive pay
Unlimited PTO
Fully remote
Opportunity to make a significant impact with healthcare customers
Hiring plan:
Application
Case Study
Interview 1
Interview 2
Offer!
System requirements:
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\nNOTE: This is an active job posting for non-US candidates and requires an overlap of at least 5 hours with the PST (UTC-8) time zone. There is a separate posting for US candidates on the Clipboard Careers page. \n\n\n\nRole overview:\n\nThe Collections Account Manager (CAM) role is a critical role on the Billing team here at Clipboard, and this team ensures the successful management of billing processes for our biggest and most valuable workplace customers, who tend to also be more complex and risky. You will be a vital resource for workplaces, resolving billing issues, maintaining accurate invoicing, and managing financial relationships. Your responsibilities include:\n\n - Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.\n\n - Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them.\n\n - Navigating negotiations and evaluate tradeoffs between risk mitigation and growth potential when making decisions. \n\n - Resolving customer invoice disputes and other billing-related issues.\n\n - Managing customer payments and remittances.\n\n - Building trust with providers and healthcare executives through strong financial acumen.\n\n - Clearly articulating the billing processes and educate stakeholders on invoicing procedures.\n\n - Gathering and relaying feedback to improve billing systems and processes.\n\n - Collaborating with internal teams to execute billing-related initiatives and trials.\n \n \n\nQuick background on Billing:\n\nThere’s much to explain to paint the full picture of the Billing machine, but ultimately the core goal is to optimize the speed with which our customers pay us while maintaining their overall experience with us as a vendor. We want to collect money as fast as possible and minimize losses, while preserving the customer experience, in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.\n\nAlthough Clipboard provides a service where workplaces can find qualified professionals to fill shifts, we are in many ways a lending company at our core since we pay professionals immediately after they work a shift. For illustrative purposes: a nurse works a shift → we pay the nurse $100 immediately with our cash → the workplace pays us $120 a month later. We extend debt to workplaces using cash we borrow, with interest, from an Asset-Backed Line (ABL) of credit – workplaces use that debt to pay their staffing costs, and we expect to be paid back by the workplaces at a later date based on agreed-upon net terms.\n\nThe point is: Billing is doing the critical work of actually converting our revenue into cash that we put in the bank. Otherwise, money we cannot collect is money we’ve burned. We consistently fight a multi-faceted battle: a battle wherein we must maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other. Optimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business.\n\nThough the CAM role lives in the realm of finance and numbers, you don’t need to be skilled in finance or accounting – while it’d be a plus, we expect you to learn the basics along the way.\n\n\n\nSuccess factors for this role:\n\n - Extreme ownership: Take full responsibility for managing billing issues and solutions.\n\n - Curiosity: Investigate and understand the root cause of billing problems so that you can identify the best solution.\n\n - Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.\n\n - Adaptability: Thrive in a fast-paced, evolving market.\n \n \n\nBenefits:\n\n - Competitive pay\n\n - Unlimited PTO\n\n - Fully remote\n\n - Opportunity to make a significant impact with healthcare customers\n \n \n\nHiring plan:\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview 1\n\n 4. Interview 2\n\n 5. Offer!\n\n\n\nSystem requirements:\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$30K – $50K","scrapeableCompensationSalarySummary":"$30K - $50K","compensationTiers":[{"id":"555a80d1-4d12-4c23-ab5c-ad33b6240348","tierSummary":"Estimated base salary (paid in USD): $30K – $50K","title":null,"additionalInformation":null,"components":[{"id":"8fd9e0a3-a82f-4ae6-baa9-2be403e1b734","summary":"Estimated base salary (paid in USD): $30K – $50K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":30000,"maxValue":50000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":30000,"maxValue":50000}]}},{"id":"860d0f13-2d27-44ed-a555-4e31e175da80","title":"Forward Deployed Analyst","department":"Product","team":"Product","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-23T16:50:13.698+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/860d0f13-2d27-44ed-a555-4e31e175da80","applyUrl":"https://jobs.ashbyhq.com/clipboard/860d0f13-2d27-44ed-a555-4e31e175da80/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Clipboard Health is a marketplace that connects healthcare facilities with professionals looking for shifts.
Our largest customers operate at significant scale, and their problems don't always fit neatly into a single team or function. A product implementation might stall because of an operational workflow. A payroll issue might involve the customer, our Operations team, Product, and Engineering. An integration might technically work but fail to work for the people actually using it.
We need someone who can step into those situations and figure them out.
As a Forward Deployed Analyst, you'll work directly with some of our most important enterprise customers to solve complex operational and product problems. You'll get close to the customer, understand how their business actually works, diagnose what's going wrong, and coordinate the people needed to fix it.
You won't necessarily have direct authority over the teams doing the work. Instead, you'll create clarity, build alignment, and keep things moving.
Your job is to take a messy problem and turn it into a solved problem.
Some days that might mean analyzing data to understand why a customer's staffing workflow isn't working. Other days might involve coordinating a complex implementation across Product, Engineering, and Operations, troubleshooting a payroll or time clock issue, or working with a customer's leadership team to get a stalled initiative back on track.
The problems will change. The expectation won't: you own the outcome.
Own complex customer and operational problems from diagnosis through resolution
Work directly with enterprise customers to understand their workflows, challenges, and goals
Build relationships with customer stakeholders ranging from frontline operators to VP and Director-level leaders
Diagnose problems by combining customer conversations, operational context, data, and system behavior
Break ambiguous problems into clear workstreams, priorities, owners, and timelines
Lead complex customer implementations, particularly involving time clock compliance, payroll, and integrations with systems like ADP and UKG
Partner closely with Product and Engineering to investigate issues, define solutions, and drive execution
Coordinate across Product, Engineering, Operations, and customer teams to remove blockers and keep critical initiatives moving
Manage expectations and communicate clearly when timelines, priorities, or solutions change
Identify recurring operational and customer problems and turn those insights into improvements to our product and processes
Build new processes or approaches when existing ones aren't sufficient to solve the problem
Travel to customer sites occasionally when being there in person will help move an important problem or implementation forward
2–6 years of experience in consulting, operations, strategy and operations, implementation, customer strategy, program management, or a similar problem-solving role
Experience working directly with customers or clients, particularly in complex or high-stakes situations
Strong structured problem-solving skills. You can take an ambiguous problem, figure out what matters, and create a path forward
Strong analytical skills and comfort using data to investigate problems and make decisions
Excellent communication skills and the ability to work effectively with both senior executives and frontline operators
Strong stakeholder management skills and the ability to influence teams without direct authority
Highly organized and comfortable managing multiple workstreams, priorities, and stakeholders simultaneously
A strong sense of ownership. You care about the ultimate outcome, not just completing your assigned tasks
Curious and resourceful. You're comfortable learning new systems, processes, and industries quickly
Persistent when things get messy. You don't give up when the first solution doesn't work
Comfortable getting into the weeds. You'll need to understand operational details, systems, data, and processes to solve many of the problems you'll encounter
Consulting backgrounds are a particularly strong fit, especially candidates who have experience working with complex clients, structuring ambiguous problems, and driving cross-functional projects. We're also open to candidates from operations, implementation, product, program management, and other backgrounds with the same core skill set.
We're looking for people who are ready to move beyond simply identifying problems or making recommendations. You want to be the person responsible for making the solution work.
At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job.
Our process is designed around that:
Preliminary Screen
Case Study
Case Study Interview
Hiring Manager Interview
Culture Interview
Reference Check
Offer!
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nTHE ROLE\n\nClipboard Health is a marketplace that connects healthcare facilities with professionals looking for shifts.\n\nOur largest customers operate at significant scale, and their problems don't always fit neatly into a single team or function. A product implementation might stall because of an operational workflow. A payroll issue might involve the customer, our Operations team, Product, and Engineering. An integration might technically work but fail to work for the people actually using it.\n\nWe need someone who can step into those situations and figure them out.\n\n\n\nAs a Forward Deployed Analyst, you'll work directly with some of our most important enterprise customers to solve complex operational and product problems. You'll get close to the customer, understand how their business actually works, diagnose what's going wrong, and coordinate the people needed to fix it.\n\nYou won't necessarily have direct authority over the teams doing the work. Instead, you'll create clarity, build alignment, and keep things moving.\n\n\n\nYour job is to take a messy problem and turn it into a solved problem.\n\nSome days that might mean analyzing data to understand why a customer's staffing workflow isn't working. Other days might involve coordinating a complex implementation across Product, Engineering, and Operations, troubleshooting a payroll or time clock issue, or working with a customer's leadership team to get a stalled initiative back on track.\n\nThe problems will change. The expectation won't: you own the outcome.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own complex customer and operational problems from diagnosis through resolution\n\n - Work directly with enterprise customers to understand their workflows, challenges, and goals\n\n - Build relationships with customer stakeholders ranging from frontline operators to VP and Director-level leaders\n\n - Diagnose problems by combining customer conversations, operational context, data, and system behavior\n\n - Break ambiguous problems into clear workstreams, priorities, owners, and timelines\n\n - Lead complex customer implementations, particularly involving time clock compliance, payroll, and integrations with systems like ADP and UKG\n\n - Partner closely with Product and Engineering to investigate issues, define solutions, and drive execution\n\n - Coordinate across Product, Engineering, Operations, and customer teams to remove blockers and keep critical initiatives moving\n\n - Manage expectations and communicate clearly when timelines, priorities, or solutions change\n\n - Identify recurring operational and customer problems and turn those insights into improvements to our product and processes\n\n - Build new processes or approaches when existing ones aren't sufficient to solve the problem\n\n - Travel to customer sites occasionally when being there in person will help move an important problem or implementation forward\n\n\nWHAT WE'RE LOOKING FOR\n\n - 2–6 years of experience in consulting, operations, strategy and operations, implementation, customer strategy, program management, or a similar problem-solving role\n\n - Experience working directly with customers or clients, particularly in complex or high-stakes situations\n\n - Strong structured problem-solving skills. You can take an ambiguous problem, figure out what matters, and create a path forward\n\n - Strong analytical skills and comfort using data to investigate problems and make decisions\n\n - Excellent communication skills and the ability to work effectively with both senior executives and frontline operators\n\n - Strong stakeholder management skills and the ability to influence teams without direct authority\n\n - Highly organized and comfortable managing multiple workstreams, priorities, and stakeholders simultaneously\n\n - A strong sense of ownership. You care about the ultimate outcome, not just completing your assigned tasks\n\n - Curious and resourceful. You're comfortable learning new systems, processes, and industries quickly\n\n - Persistent when things get messy. You don't give up when the first solution doesn't work\n\n - Comfortable getting into the weeds. You'll need to understand operational details, systems, data, and processes to solve many of the problems you'll encounter\n\nConsulting backgrounds are a particularly strong fit, especially candidates who have experience working with complex clients, structuring ambiguous problems, and driving cross-functional projects. We're also open to candidates from operations, implementation, product, program management, and other backgrounds with the same core skill set.\n\nWe're looking for people who are ready to move beyond simply identifying problems or making recommendations. You want to be the person responsible for making the solution work.\n\n\n\n\nTHE INTERVIEW PROCESS\n\nAt Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job.\n\nOur process is designed around that:\n\n 1. Preliminary Screen\n\n 2. Case Study\n\n 3. Case Study Interview\n\n 4. Hiring Manager Interview\n\n 5. Culture Interview\n\n 6. Reference Check\n\n 7. Offer!\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$78K – $160K","scrapeableCompensationSalarySummary":"$78K - $160K","compensationTiers":[{"id":"9aeb38c3-74f3-4c48-a81a-6a4bad3728e6","tierSummary":"$78K – $160K","title":null,"additionalInformation":null,"components":[{"id":"66171985-494d-4fa9-ba3f-9ec232719a26","summary":"$78K – $160K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":78000,"maxValue":160000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":78000,"maxValue":160000}]}},{"id":"63c3e730-a0bf-4bf4-8a87-ac9e87003bfe","title":"Collections Account Manager","department":"Operations","team":"Billing","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-25T19:03:56.040+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/63c3e730-a0bf-4bf4-8a87-ac9e87003bfe","applyUrl":"https://jobs.ashbyhq.com/clipboard/63c3e730-a0bf-4bf4-8a87-ac9e87003bfe/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
NOTE: This is an active job posting for US candidates. There is a separate posting for non-US candidates on the Clipboard Careers page.
Role overview:
The Collections Account Manager (CAM) role is a critical role on the Billing team here at Clipboard, and this team ensures the successful management of billing processes for our biggest and most valuable workplace customers, who tend to also be more complex and risky. You will be a vital resource for workplaces, resolving billing issues, maintaining accurate invoicing, and managing financial relationships. Your responsibilities include:
Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them.
Navigating negotiations and evaluate tradeoffs between risk mitigation and growth potential when making decisions.
Resolving customer invoice disputes and other billing-related issues.
Managing customer payments and remittances.
Building trust with providers and healthcare executives through strong financial acumen.
Clearly articulating the billing processes and educate stakeholders on invoicing procedures.
Gathering and relaying feedback to improve billing systems and processes.
Collaborating with internal teams to execute billing-related initiatives and trials.
Quick background on Billing:
There’s much to explain to paint the full picture of the Billing machine, but ultimately the core goal is to optimize the speed with which our customers pay us while maintaining their overall experience with us as a vendor. We want to collect money as fast as possible and minimize losses, while preserving the customer experience, in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.
Although Clipboard provides a service where workplaces can find qualified professionals to fill shifts, we are in many ways a lending company at our core since we pay professionals immediately after they work a shift. For illustrative purposes: a nurse works a shift → we pay the nurse $100 immediately with our cash → the workplace pays us $120 a month later. We extend debt to workplaces using cash we borrow, with interest, from an Asset-Backed Line (ABL) of credit – workplaces use that debt to pay their staffing costs, and we expect to be paid back by the workplaces at a later date based on agreed-upon net terms.
The point is: Billing is doing the critical work of actually converting our revenue into cash that we put in the bank. Otherwise, money we cannot collect is money we’ve burned. We consistently fight a multi-faceted battle: a battle wherein we must maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other. Optimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business.
Though the CAM role lives in the realm of finance and numbers, you don’t need to be skilled in finance or accounting – while it’d be a plus, we expect you to learn the basics along the way.
Success factors for this role:
Extreme ownership: Take full responsibility for managing billing issues and solutions.
Curiosity: Investigate and understand the root cause of billing problems so that you can identify the best solution.
Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.
Adaptability: Thrive in a fast-paced, evolving market.
Benefits:
Competitive pay
Unlimited PTO
Fully remote
Opportunity to make a significant impact with healthcare customers
Hiring plan:
Application
Case Study
Interview 1
Interview 2
Offer!
System requirements:
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\nNOTE: This is an active job posting for US candidates. There is a separate posting for non-US candidates on the Clipboard Careers page. \n\n\n\nRole overview:\n\nThe Collections Account Manager (CAM) role is a critical role on the Billing team here at Clipboard, and this team ensures the successful management of billing processes for our biggest and most valuable workplace customers, who tend to also be more complex and risky. You will be a vital resource for workplaces, resolving billing issues, maintaining accurate invoicing, and managing financial relationships. Your responsibilities include:\n\n - Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.\n\n - Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them.\n\n - Navigating negotiations and evaluate tradeoffs between risk mitigation and growth potential when making decisions. \n\n - Resolving customer invoice disputes and other billing-related issues.\n\n - Managing customer payments and remittances.\n\n - Building trust with providers and healthcare executives through strong financial acumen.\n\n - Clearly articulating the billing processes and educate stakeholders on invoicing procedures.\n\n - Gathering and relaying feedback to improve billing systems and processes.\n\n - Collaborating with internal teams to execute billing-related initiatives and trials.\n \n \n\nQuick background on Billing:\n\nThere’s much to explain to paint the full picture of the Billing machine, but ultimately the core goal is to optimize the speed with which our customers pay us while maintaining their overall experience with us as a vendor. We want to collect money as fast as possible and minimize losses, while preserving the customer experience, in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.\n\nAlthough Clipboard provides a service where workplaces can find qualified professionals to fill shifts, we are in many ways a lending company at our core since we pay professionals immediately after they work a shift. For illustrative purposes: a nurse works a shift → we pay the nurse $100 immediately with our cash → the workplace pays us $120 a month later. We extend debt to workplaces using cash we borrow, with interest, from an Asset-Backed Line (ABL) of credit – workplaces use that debt to pay their staffing costs, and we expect to be paid back by the workplaces at a later date based on agreed-upon net terms.\n\nThe point is: Billing is doing the critical work of actually converting our revenue into cash that we put in the bank. Otherwise, money we cannot collect is money we’ve burned. We consistently fight a multi-faceted battle: a battle wherein we must maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other. Optimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business.\n\nThough the CAM role lives in the realm of finance and numbers, you don’t need to be skilled in finance or accounting – while it’d be a plus, we expect you to learn the basics along the way.\n\n\n\nSuccess factors for this role:\n\n - Extreme ownership: Take full responsibility for managing billing issues and solutions.\n\n - Curiosity: Investigate and understand the root cause of billing problems so that you can identify the best solution.\n\n - Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.\n\n - Adaptability: Thrive in a fast-paced, evolving market.\n \n \n\nBenefits:\n\n - Competitive pay\n\n - Unlimited PTO\n\n - Fully remote\n\n - Opportunity to make a significant impact with healthcare customers\n \n \n\nHiring plan:\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview 1\n\n 4. Interview 2\n\n 5. Offer!\n\n\n\nSystem requirements:\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$50K – $70K","scrapeableCompensationSalarySummary":"$50K - $70K","compensationTiers":[{"id":"dcae3ebf-5856-4061-9d24-96f3e3da7953","tierSummary":"Estimated base salary: $50K – $70K","title":null,"additionalInformation":null,"components":[{"id":"2e2e7213-4082-419c-b086-b8ee5fdbd94e","summary":"Estimated base salary: $50K – $70K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":50000,"maxValue":70000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":50000,"maxValue":70000}]}},{"id":"a321f456-4d07-4311-a6f0-9faef9a945fc","title":"Senior Product Designer","department":"Product","team":"Product Design","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-29T04:16:30.289+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/a321f456-4d07-4311-a6f0-9faef9a945fc","applyUrl":"https://jobs.ashbyhq.com/clipboard/a321f456-4d07-4311-a6f0-9faef9a945fc/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
We're looking for a Senior Product Designer to own up leveling the design of our core experiences across our worker and workplace apps.
You'll partner closely with product and engineering to define vision, build roadmaps, and solve real problems for our customers. You'll talk to customers regularly and use what you learn to form a clear point of view on how to build solutions for their needs. You'll explore multiple directions, design user flows, visuals, and interactions, build detailed prototypes to test them with customers, and iterate until what ships is polished, intuitive, and impactful.
This is an opportunity to build products in an industry that delivers real impact for our workers and workplaces and, enables better care outcomes for their patients. Beyond the features you own, you'll be working with other designers to dramatically raise the craft of everything we build. Sharper visual design, tighter interactions, more consistency across surfaces, and more care in the details throughout the experiences our customers use every day.
Own design for core features end to end across the worker and facility apps, from research and problem definition through specs and launch.
Serve as the primary experience voice for your team, framing ambiguous problems clearly enough that partners can see the vision and build from it.
Partner with PMs on planning and prioritization, using user needs and business context to decide what gets built and when.
Set a high bar for craft and push visual and interaction quality across everything you design in our products.
Build detailed, high-fidelity prototypes that show how an experience looks, moves, and feels.
Design within our design system and contribute back to it, working with other designers and engineers to get new components and patterns built into the codebase.
Talk to customers regularly to understand their problems, and use research and data to shape the experiences that solve them.
Integrate AI throughout your process, from synthesizing research and analyzing competitors to generating concepts, writing copy, and building working prototypes.
Take accountability for quality at every stage of a project, and above all for what ships.
5+ years of product design experience and a portfolio of shipped work that shows strong visual and interaction craft and clear end-to-end thinking.
Experience owning a product area with little oversight, taking ambiguous problems from definition through launch and iteration.
Deep attention to typography, layout, hierarchy, color, spacing, motion, and interaction detail.
Fluency in Figma and AI-powered prototyping tools, with experience designing for iOS, Android, and web.
Experience working within and contributing to a design system, including partnering with other designers and engineers to get changes built in code.
Strong systems thinking, with the ability to design for interconnected flows and complex existing systems.
Experience talking directly to customers, and using research and product data to inform design decisions.
Credibility with engineering and product partners, built on clear communication and the ability to explain design rationale and influence direction.
Clear, proactive written and verbal communication, with the ability to present work confidently and explain design rationale.
Fluency with AI tools and a track record of using them to speed up your design work.
Openness to feedback, with the ability to take critique, adjust, and keep work moving.
Experience with two-sided marketplaces, or products where both sides of a transaction depend on each other.
Experience designing for healthcare, operations-heavy, or other high-stakes real-world domains.
Preferred: San Francisco CA/Bay area
Open to: US remote
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nABOUT THE ROLE\n\nWe're looking for a Senior Product Designer to own up leveling the design of our core experiences across our worker and workplace apps.\n\nYou'll partner closely with product and engineering to define vision, build roadmaps, and solve real problems for our customers. You'll talk to customers regularly and use what you learn to form a clear point of view on how to build solutions for their needs. You'll explore multiple directions, design user flows, visuals, and interactions, build detailed prototypes to test them with customers, and iterate until what ships is polished, intuitive, and impactful.\n\nThis is an opportunity to build products in an industry that delivers real impact for our workers and workplaces and, enables better care outcomes for their patients. Beyond the features you own, you'll be working with other designers to dramatically raise the craft of everything we build. Sharper visual design, tighter interactions, more consistency across surfaces, and more care in the details throughout the experiences our customers use every day.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own design for core features end to end across the worker and facility apps, from research and problem definition through specs and launch.\n\n - Serve as the primary experience voice for your team, framing ambiguous problems clearly enough that partners can see the vision and build from it.\n\n - Partner with PMs on planning and prioritization, using user needs and business context to decide what gets built and when.\n\n - Set a high bar for craft and push visual and interaction quality across everything you design in our products.\n\n - Build detailed, high-fidelity prototypes that show how an experience looks, moves, and feels.\n\n - Design within our design system and contribute back to it, working with other designers and engineers to get new components and patterns built into the codebase.\n\n - Talk to customers regularly to understand their problems, and use research and data to shape the experiences that solve them.\n\n - Integrate AI throughout your process, from synthesizing research and analyzing competitors to generating concepts, writing copy, and building working prototypes.\n\n - Take accountability for quality at every stage of a project, and above all for what ships.\n\n\n\n\nSKILLS YOU’LL NEED\n\n - 5+ years of product design experience and a portfolio of shipped work that shows strong visual and interaction craft and clear end-to-end thinking.\n\n - Experience owning a product area with little oversight, taking ambiguous problems from definition through launch and iteration.\n\n - Deep attention to typography, layout, hierarchy, color, spacing, motion, and interaction detail.\n\n - Fluency in Figma and AI-powered prototyping tools, with experience designing for iOS, Android, and web.\n\n - Experience working within and contributing to a design system, including partnering with other designers and engineers to get changes built in code.\n\n - Strong systems thinking, with the ability to design for interconnected flows and complex existing systems.\n\n - Experience talking directly to customers, and using research and product data to inform design decisions.\n\n - Credibility with engineering and product partners, built on clear communication and the ability to explain design rationale and influence direction.\n\n - Clear, proactive written and verbal communication, with the ability to present work confidently and explain design rationale.\n\n - Fluency with AI tools and a track record of using them to speed up your design work.\n\n - Openness to feedback, with the ability to take critique, adjust, and keep work moving.\n\n\n\n\nNICE TO HAVE\n\n - Experience with two-sided marketplaces, or products where both sides of a transaction depend on each other.\n\n - Experience designing for healthcare, operations-heavy, or other high-stakes real-world domains.\n \n \n \n\n\nLOCATION\n\n - Preferred: San Francisco CA/Bay area\n\n - Open to: US remote\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$135K – $200K","scrapeableCompensationSalarySummary":"$135K - $200K","compensationTiers":[{"id":"1a095735-6b3c-406f-b4af-c469fb5f8100","tierSummary":"Estimated base salary $135K – $200K","title":null,"additionalInformation":null,"components":[{"id":"bf12a749-336c-43c7-bc16-0302a3e08a9b","summary":"Estimated base salary $135K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":135000,"maxValue":200000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":135000,"maxValue":200000}]}},{"id":"d37670c6-55e1-4633-87a4-2ef60302bd8d","title":"Strategy & Ops Lead, Applied AI","department":"Operations","team":"Operations","employmentType":"FullTime","location":"Remote (Canada)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Remote (UK)","address":{"postalAddress":{"addressRegion":"United Kingdom","addressCountry":"United Kingdom"}}},{"location":"Remote (EU)","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}}},{"location":"Remote (Ireland)","address":{"postalAddress":{"addressCountry":"Ireland"}}}],"publishedAt":"2026-09-29T15:01:16.117+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/d37670c6-55e1-4633-87a4-2ef60302bd8d","applyUrl":"https://jobs.ashbyhq.com/clipboard/d37670c6-55e1-4633-87a4-2ef60302bd8d/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
We are hiring an Applied AI Strategy & Ops Lead to own and evolve our internal tooling ecosystem across Ops. This is a hands-on individual contributor role with real ownership. You’ll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function.
You'll sit at the intersection of Operations and Engineering, acting as the technical voice of Ops and partner closely with team leadership to execute against defined priorities, refine existing systems, and introduce new tooling where needed ensuring our stack continues to scale effectively with the business.
Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency
Execute against high-priority tooling and automation initiatives across the operational stack.
Partner with engineers and developers to scope requirements, write technical specs, and prioritize tooling work that matters most to Ops.
Improve systems across multiple tools, including support platforms and AI-driven solutions
Translate defined problems into practical, well-scoped technical solutions
Identify gaps or inefficiencies in current tooling and proactively address them
Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production
Contribute to ongoing improvements in how our systems connect and operate together
Technical Fluency - You’re comfortable working with APIs, integrations, and automation tooling. You can build and debug independently and hold your own in technical conversations with engineers.
Execution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability.
Systems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components.
Problem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions.
Ownership Mindset - You take responsibility for delivering high-quality work and improving the team’s day-to-day operations through better tooling and processes.
Experience working with support platforms such as Zendesk
Familiarity with AI-driven tools and automation workflows
Background in Ops, Support, or CX environments
Experience working with evolving or fragmented tooling stacks
Application
Case Study
Case Interview with a team member
Interview with Head of Core Services
Interview with Head of Operations
Final Culture Interview with Executive Leadership
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n \n\n\nOVERVIEW\n\nWe are hiring an Applied AI Strategy & Ops Lead to own and evolve our internal tooling ecosystem across Ops. This is a hands-on individual contributor role with real ownership. You’ll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function.\n\nYou'll sit at the intersection of Operations and Engineering, acting as the technical voice of Ops and partner closely with team leadership to execute against defined priorities, refine existing systems, and introduce new tooling where needed ensuring our stack continues to scale effectively with the business.\n\n \n\n\nWHAT YOU’LL DO\n\n - Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency\n\n - Execute against high-priority tooling and automation initiatives across the operational stack.\n\n - Partner with engineers and developers to scope requirements, write technical specs, and prioritize tooling work that matters most to Ops.\n\n - Improve systems across multiple tools, including support platforms and AI-driven solutions\n\n - Translate defined problems into practical, well-scoped technical solutions\n\n - Identify gaps or inefficiencies in current tooling and proactively address them\n\n - Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production\n\n - Contribute to ongoing improvements in how our systems connect and operate together\n\n \n\n\nWHAT WE’RE LOOKING FOR\n\n - Technical Fluency - You’re comfortable working with APIs, integrations, and automation tooling. You can build and debug independently and hold your own in technical conversations with engineers.\n\n - Execution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability.\n\n - Systems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components.\n\n - Problem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions.\n\n - Ownership Mindset - You take responsibility for delivering high-quality work and improving the team’s day-to-day operations through better tooling and processes.\n\n \n\n\nNICE TO HAVE\n\n - Experience working with support platforms such as Zendesk\n\n - Familiarity with AI-driven tools and automation workflows\n\n - Background in Ops, Support, or CX environments\n\n - Experience working with evolving or fragmented tooling stacks\n\n \n\n\nHIRING PROCESS\n\n - Application\n\n - Case Study\n\n - Case Interview with a team member\n\n - Interview with Head of Core Services\n\n - Interview with Head of Operations\n\n - Final Culture Interview with Executive Leadership\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$120K – $140K","scrapeableCompensationSalarySummary":"$120K - $140K","compensationTiers":[{"id":"86c81345-bba2-4244-9a26-2f9b2a42c551","tierSummary":"$120K – $140K","title":null,"additionalInformation":null,"components":[{"id":"59188702-e08d-444d-80b9-d018c9bd79fe","summary":"$120K – $140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":140000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":140000}]}},{"id":"cb3aeae0-b16a-4cc3-9e6c-d206df7261dc","title":"Documents Voice and Chat Specialist","department":"Operations","team":"Documents","employmentType":"FullTime","location":"Remote (APAC)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-02T19:37:24.690+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manila"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/cb3aeae0-b16a-4cc3-9e6c-d206df7261dc","applyUrl":"https://jobs.ashbyhq.com/clipboard/cb3aeae0-b16a-4cc3-9e6c-d206df7261dc/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
As a Documents Voice and Chat Specialist, you will deliver frontline support across phone, chat, and email, reviewing, validating, and processing sensitive documents submitted by workers. Your responsibilities will be critical to ensuring compliance, safety, and the overall quality of our marketplace.
If you excel at navigating complex workflows and take pride in upholding quality and compliance standards at scale while driving customer experience, this role is for you!
Customer Communication: Engage with customers/workers via email/chat/phone to resolve discrepancies, verify missing information, and guide them through the document submission process, maintaining professional and empathetic interactions.
Document Validation & Compliance: Review documents for completeness, accuracy, integrity, expiration, and compliance with internal SOPs and regulatory standards.
Issue Resolution & Escalation: Flag unclear or inauthentic documents, escalate per defined procedures, and document resolution steps with clarity.
SOP & Process Adherence: Follow step-by-step validation checklists, tag documents correctly, and log outcomes in internal systems.
Data Integrity & Reporting: Maintain accurate internal notes, update tickets, and highlight trends or recurring issues to management.
Cross‑Functional Collaboration: Work with Training, Quality Assurance, and SMEs to refine workflows and help address systemic issues.
Experience in trust & safety, document verification, compliance operations, credentialing, or customer support—particularly in a fast-paced or highly regulated environment.
Sharp attention to detail and strong analytical skills—you catch what others overlook and think critically in real time.
Confidence in making fast, sound decisions, even when information is incomplete or ambiguous.
Excellent written and verbal communication skills with the ability to simplify complex or sensitive topics for customers.
Highly organized, dependable, and action-oriented—you follow through and take ownership of outcomes.
Demonstrated success working independently in remote setups while staying closely aligned with team goals and priorities.
Comfortable navigating tools like Slack, Google Sheets, and ticketing/task management systems.
Collaborative mindset with a willingness to give and receive feedback to continuously improve processes and outcomes.
Application
Assessment (sent via email; please check your spam folder)
Interview with a member of our recruiting team
Final interviews and offer
Wired internet connection with minimum 15Mbps download speed.
Minimum system requirements:
Intel Core i5 (8th Generation or newer)
AMD Ryzen 5 (2000 Series or newer)
Apple M1 or newer
Minimum 12 GB RAM (16 GB recommended)
Quiet and professional working environment.
A noise-canceling headset.
Reliable internet connectivity and backup power or internet whenever possible.
This role requires the completion of an assessment built from synthetic (not real-world) data. Please check your inbox and spam folder regularly: you will get the email within 1–2 days after applying.
Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. We're currently looking to fill our Mon-Fri 6am-3pm PT shifts but that schedule could change in the future.
Each candidate's compensation offer will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.
Do not take interviews via a mobile phone.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE:\n\nAs a Documents Voice and Chat Specialist, you will deliver frontline support across phone, chat, and email, reviewing, validating, and processing sensitive documents submitted by workers. Your responsibilities will be critical to ensuring compliance, safety, and the overall quality of our marketplace.\n\nIf you excel at navigating complex workflows and take pride in upholding quality and compliance standards at scale while driving customer experience, this role is for you!\n\n\n\n\n\nWHAT YOU’LL DO\n\n - Customer Communication: Engage with customers/workers via email/chat/phone to resolve discrepancies, verify missing information, and guide them through the document submission process, maintaining professional and empathetic interactions.\n\n - Document Validation & Compliance: Review documents for completeness, accuracy, integrity, expiration, and compliance with internal SOPs and regulatory standards.\n\n - Issue Resolution & Escalation: Flag unclear or inauthentic documents, escalate per defined procedures, and document resolution steps with clarity.\n\n - SOP & Process Adherence: Follow step-by-step validation checklists, tag documents correctly, and log outcomes in internal systems.\n\n - Data Integrity & Reporting: Maintain accurate internal notes, update tickets, and highlight trends or recurring issues to management.\n\n - Cross‑Functional Collaboration: Work with Training, Quality Assurance, and SMEs to refine workflows and help address systemic issues.\n \n\n\nWHAT WE'RE LOOKING FOR\n\n - Experience in trust & safety, document verification, compliance operations, credentialing, or customer support—particularly in a fast-paced or highly regulated environment.\n\n - Sharp attention to detail and strong analytical skills—you catch what others overlook and think critically in real time.\n\n - Confidence in making fast, sound decisions, even when information is incomplete or ambiguous.\n\n - Excellent written and verbal communication skills with the ability to simplify complex or sensitive topics for customers.\n\n - Highly organized, dependable, and action-oriented—you follow through and take ownership of outcomes.\n\n - Demonstrated success working independently in remote setups while staying closely aligned with team goals and priorities.\n\n - Comfortable navigating tools like Slack, Google Sheets, and ticketing/task management systems.\n\n - Collaborative mindset with a willingness to give and receive feedback to continuously improve processes and outcomes.\n\n\nHIRING PROCESS\n\n - Application\n\n - Assessment (sent via email; please check your spam folder)\n\n - Interview with a member of our recruiting team\n\n - Final interviews and offer\n\n\nTECHNICAL & WORKSPACE REQUIREMENTS\n\n - Wired internet connection with minimum 15Mbps download speed.\n\n - Minimum system requirements:\n \n - Intel Core i5 (8th Generation or newer)\n \n - AMD Ryzen 5 (2000 Series or newer)\n \n - Apple M1 or newer\n\n - Minimum 12 GB RAM (16 GB recommended)\n\n - Quiet and professional working environment.\n\n - A noise-canceling headset.\n\n - Reliable internet connectivity and backup power or internet whenever possible.\n\n\n\n\nIMPORTANT\n\n - This role requires the completion of an assessment built from synthetic (not real-world) data. Please check your inbox and spam folder regularly: you will get the email within 1–2 days after applying.\n\n - Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. We're currently looking to fill our Mon-Fri 6am-3pm PT shifts but that schedule could change in the future.\n\n - Each candidate's compensation offer will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.\n\n - Do not take interviews via a mobile phone.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$12.6K – $13.8K","scrapeableCompensationSalarySummary":"$12.6K - $13.8K","compensationTiers":[{"id":"dd95db7b-7944-4049-b9a4-5de705acd2ce","tierSummary":"$12.6K – $13.8K","title":null,"additionalInformation":null,"components":[{"id":"c7c64880-c0f9-4b01-89f9-cd1ece151b6a","summary":"$12.6K – $13.8K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12600,"maxValue":13800}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12600,"maxValue":13800}]}},{"id":"71d0ebe6-6b1d-4f56-bdbd-6482e91286fa","title":"Strategic WFM Analyst","department":"Operations","team":"Operations","employmentType":"FullTime","location":"Remote (Canada, UK, EU)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Remote (North America)","address":{"postalAddress":{"addressRegion":"California","addressCountry":"North America","addressLocality":"San Francisco"}}},{"location":"Remote (EU)","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}}},{"location":"Remote (Central & South America)","address":{"postalAddress":{"addressCountry":"Argentina","addressLocality":"Buenos Aires"}}},{"location":"Remote (Non-U.S.)","address":{"postalAddress":{"addressRegion":"Mexico City","addressCountry":"Mexico","addressLocality":"Mexico City"}}}],"publishedAt":"2026-10-07T09:25:51.341+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/71d0ebe6-6b1d-4f56-bdbd-6482e91286fa","applyUrl":"https://jobs.ashbyhq.com/clipboard/71d0ebe6-6b1d-4f56-bdbd-6482e91286fa/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Strategic WFM Analyst lives in the Core Workforce Management (WFM) Planning & Operations Strategy team and is responsible for owning centralized forecast, capacity planning, workforce cost optimization, and strategic headcount trade-offs across all lines of business (LOBs). Moving beyond traditional scheduling and intraday monitoring, this role acts as a high-judgment governance function, translating complex demand forecasts into defensible FTE, BPO, and overtime spend strategies, modelling capacity risks, and aligning executive stakeholders across Finance, Product, and Operations. You are exceptionally strong in WFM maths and financial analytics, exhibit deep strategic curiosity, navigate messy raw data effortlessly, and communicate recommendations with executive-level clarity.
Translating multi-LOB demand forecasts into monthly and quarterly capacity, headcount, and budget requirements.
Modelling workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, bonus hours, productivity shifts, and shrinkage.
Analyzing demand-funnel changes (e.g., product feature roll outs, AI bot deflection shifts) and quantifying their exact capacity and dollar blast radius.
Partnering directly with Finance, Product, and Operations to validate baseline assumptions, enforce input SLAs, and align on staffing commitments.
Drafting concise, decision-ready executive memos and Weekly Business Reviews (WBRs) for Directors and leadership.
Conducting deep-dive root-cause analyses whenever operational actuals deviate from capacity plans and establishing corrective action paths.
Standardizing capacity planning frameworks, modeling templates, and operating standards across LOBs.
Maintaining deep forecasting competency to audit models, challenge underlying assumptions, and provide seamless coverage across the broader central WFM engine.
Strategic WFM Maths: Exceptionally strong quantitative background with deep expertise in WFM fundamentals (capacity modelling, Erlang, shrinkage, AHT, SLA/ASA trade-offs) and advanced proficiency in Google Sheets, SQL, or Python.
Business & Financial Judgement: Demonstrated ability to connect operational queue dynamics directly to dollar exposure, hiring velocity, BPO costs, and SLA risk.
Executive Communication: Superior strategic writing skills with a natural instinct to distil complex, multi-variable workforce analytics into scannable, 1-2 page decision memos.
Cross-Functional Influence: Proven ability to establish governance frameworks, challenge bad assumptions with back tested data, and align Finance, Product, and Operations leadership without formal authority.
Blank-Page Ownership: High comfort operating in ambiguous environments with incomplete data, verifiably isolating what materially matters without requiring step-by-step direction.
WFM Analyst Profile: Strong core WFM domain expertise with a strategic/Ops spike, not a generalist and not a passive traditional scheduler.
Application
Diagnostic Case Study
Case Study Interview - Technical & Capacity Interview
Executive Judgement & Strategic Interview
Culture Interview (People Ops)
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n \n\n\nROLE OVERVIEW\n\nThe Strategic WFM Analyst lives in the Core Workforce Management (WFM) Planning & Operations Strategy team and is responsible for owning centralized forecast, capacity planning, workforce cost optimization, and strategic headcount trade-offs across all lines of business (LOBs). Moving beyond traditional scheduling and intraday monitoring, this role acts as a high-judgment governance function, translating complex demand forecasts into defensible FTE, BPO, and overtime spend strategies, modelling capacity risks, and aligning executive stakeholders across Finance, Product, and Operations. You are exceptionally strong in WFM maths and financial analytics, exhibit deep strategic curiosity, navigate messy raw data effortlessly, and communicate recommendations with executive-level clarity.\n\n \n\n\nWHAT YOU’LL DO\n\n - Translating multi-LOB demand forecasts into monthly and quarterly capacity, headcount, and budget requirements.\n\n - Modelling workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, bonus hours, productivity shifts, and shrinkage.\n\n - Analyzing demand-funnel changes (e.g., product feature roll outs, AI bot deflection shifts) and quantifying their exact capacity and dollar blast radius.\n\n - Partnering directly with Finance, Product, and Operations to validate baseline assumptions, enforce input SLAs, and align on staffing commitments.\n\n - Drafting concise, decision-ready executive memos and Weekly Business Reviews (WBRs) for Directors and leadership.\n\n - Conducting deep-dive root-cause analyses whenever operational actuals deviate from capacity plans and establishing corrective action paths.\n\n - Standardizing capacity planning frameworks, modeling templates, and operating standards across LOBs.\n\n - Maintaining deep forecasting competency to audit models, challenge underlying assumptions, and provide seamless coverage across the broader central WFM engine.\n\n \n\n\nWHAT WE’RE LOOKING FOR\n\n - Strategic WFM Maths: Exceptionally strong quantitative background with deep expertise in WFM fundamentals (capacity modelling, Erlang, shrinkage, AHT, SLA/ASA trade-offs) and advanced proficiency in Google Sheets, SQL, or Python.\n\n - Business & Financial Judgement: Demonstrated ability to connect operational queue dynamics directly to dollar exposure, hiring velocity, BPO costs, and SLA risk.\n\n - Executive Communication: Superior strategic writing skills with a natural instinct to distil complex, multi-variable workforce analytics into scannable, 1-2 page decision memos.\n\n - Cross-Functional Influence: Proven ability to establish governance frameworks, challenge bad assumptions with back tested data, and align Finance, Product, and Operations leadership without formal authority.\n\n - Blank-Page Ownership: High comfort operating in ambiguous environments with incomplete data, verifiably isolating what materially matters without requiring step-by-step direction.\n\n - WFM Analyst Profile: Strong core WFM domain expertise with a strategic/Ops spike, not a generalist and not a passive traditional scheduler.\n\n \n \n\n\nHIRING PROCESS\n\n 1. Application\n\n 2. Diagnostic Case Study \n\n 3. Case Study Interview - Technical & Capacity Interview\n\n 4. Executive Judgement & Strategic Interview\n\n 5. Culture Interview (People Ops)\n\n 6. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$50K – $110K","scrapeableCompensationSalarySummary":"$50K - $110K","compensationTiers":[{"id":"64cb2f24-0cb2-4524-835b-7a52728f42e7","tierSummary":"$50K – $110K","title":null,"additionalInformation":null,"components":[{"id":"ed365a5b-3944-4e77-9e21-7e2c08fd0fc0","summary":"$50K – $110K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":50000,"maxValue":110000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":50000,"maxValue":110000}]}},{"id":"6249bf93-6b5f-4614-9617-8d00bb916fbe","title":"Applied Science Manager","department":"Product","team":"Applied Science","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-30T23:40:39.155+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/6249bf93-6b5f-4614-9617-8d00bb916fbe","applyUrl":"https://jobs.ashbyhq.com/clipboard/6249bf93-6b5f-4614-9617-8d00bb916fbe/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
We're looking for an Applied Science Manager to build and lead Clipboard's Applied Science function, owning the roadmap and vision for science across the marketplace.
You'd be leading a small team of Applied Scientists and growing the function. The team owns the quantitative infrastructure underneath the marketplace: pricing algorithms, auction mechanisms, causal models, metric definitions, and experiment frameworks. Some of that work ships as product; some becomes the analytical substrate every team in the company depends on.
You'll set the bar for the function: defining our key metrics, how we measure them, and how we report on marketplace performance. Teams across product and engineering will build on the models, experiments, and insights your team produces.
This role sits at the intersection of engineering, product, finance, and operations. There will always be more valuable problems than the team can take on, so you'll decide what we work on, in what order, and what success looks like. That means balancing production work with analysis other teams depend on, knowing when a question requires careful causal identification versus a quick directional answer, and pushing back when the expected value isn't there. Priorities will shift, and you'll keep the team focused on the highest-impact work.
You'll also hire and develop the Applied Science team. This is a player-coach role: you'll mentor Applied Scientists across levels while staying close enough to the work to take on important IC problems yourself.
Our toolkit includes causal inference, machine learning, randomized experiments, discrete-time hazard models, auction/mechanism design, and time series analysis. You'll work directly with engineers to take models from prototype to production and communicate your reasoning clearly to PMs, operators, and leadership.
Bachelor’s degree in economics, statistics, engineering, mathematics, or another quantitative field, or equivalent practical experience.
Experience building and deploying quantitative models in applied or research settings.
Fluency querying data directly with SQL or an equivalent tool.
Experience designing and analyzing controlled experiments.
1-3 years of experience managing or leading a team.
PhD/Masters in economics, operations research, statistics, engineering, or a related field, or equivalent quantitative depth from research or trading.
Track record of taking prediction models from idea to production.
Strong grounding in experimental design and causal inference.
Experience in quantitative finance, economic consulting, marketplaces, or another data-intensive environment where decisions have real business consequences.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nTHE ROLE\n\nWe're looking for an Applied Science Manager to build and lead Clipboard's Applied Science function, owning the roadmap and vision for science across the marketplace.\n\n\n\nYou'd be leading a small team of Applied Scientists and growing the function. The team owns the quantitative infrastructure underneath the marketplace: pricing algorithms, auction mechanisms, causal models, metric definitions, and experiment frameworks. Some of that work ships as product; some becomes the analytical substrate every team in the company depends on.\n\n\n\nYou'll set the bar for the function: defining our key metrics, how we measure them, and how we report on marketplace performance. Teams across product and engineering will build on the models, experiments, and insights your team produces.\n\n\n\nThis role sits at the intersection of engineering, product, finance, and operations. There will always be more valuable problems than the team can take on, so you'll decide what we work on, in what order, and what success looks like. That means balancing production work with analysis other teams depend on, knowing when a question requires careful causal identification versus a quick directional answer, and pushing back when the expected value isn't there. Priorities will shift, and you'll keep the team focused on the highest-impact work.\n\n\n\nYou'll also hire and develop the Applied Science team. This is a player-coach role: you'll mentor Applied Scientists across levels while staying close enough to the work to take on important IC problems yourself.\n\n\n\nOur toolkit includes causal inference, machine learning, randomized experiments, discrete-time hazard models, auction/mechanism design, and time series analysis. You'll work directly with engineers to take models from prototype to production and communicate your reasoning clearly to PMs, operators, and leadership.\n\n\nMINIMUM REQUIREMENTS\n\n - Bachelor’s degree in economics, statistics, engineering, mathematics, or another quantitative field, or equivalent practical experience.\n\n - Experience building and deploying quantitative models in applied or research settings.\n\n - Fluency querying data directly with SQL or an equivalent tool.\n\n - Experience designing and analyzing controlled experiments.\n\n - 1-3 years of experience managing or leading a team.\n\n\nWHO THRIVES HERE\n\n - PhD/Masters in economics, operations research, statistics, engineering, or a related field, or equivalent quantitative depth from research or trading.\n\n - Track record of taking prediction models from idea to production.\n\n - Strong grounding in experimental design and causal inference.\n\n - Experience in quantitative finance, economic consulting, marketplaces, or another data-intensive environment where decisions have real business consequences.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$180K – $300K • $120 – $250 Equity","scrapeableCompensationSalarySummary":"$180K - $300K","compensationTiers":[{"id":"1a2df593-1d86-4386-83f8-65ecd9fc02bc","tierSummary":"Base Salary $180K – $300K • $120 – $250 Equity","title":"180-300k base / 300 - 550 tc","additionalInformation":null,"components":[{"id":"5be9095c-a859-4cf7-8ffa-6549298c39c7","summary":"Base Salary $180K – $300K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":300000},{"id":"1347eb72-72c4-4164-bee0-13413951904f","summary":"$120 – $250 Equity","compensationType":"EquityCashValue","interval":"1 YEAR","currencyCode":"USD","minValue":120,"maxValue":250}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":300000},{"compensationType":"EquityCashValue","interval":"1 YEAR","currencyCode":"USD","minValue":120,"maxValue":250}]}},{"id":"95a04b21-a19c-43b9-8487-9fff96b73a1e","title":"T&S Investigator","department":"Operations","team":"Trust and Safety","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-13T10:17:51.440+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/95a04b21-a19c-43b9-8487-9fff96b73a1e","applyUrl":"https://jobs.ashbyhq.com/clipboard/95a04b21-a19c-43b9-8487-9fff96b73a1e/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.
Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.
Shape and uphold marketplace safety norms through clear policy development/reccomendations.
Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.
Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.
Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.
Continuously improve the incident reporting and investigation workflow.
Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.
Stay current on product updates to ensure accuracy and consistency across safety operations.
Ability to resolve customer incidents with empathy and action
Impeccable judgement and ability to make tough decisions
Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience
Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations
Ability to identify potential risks and effectively diffuse situations
Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission
Self-motivated, able to work independently and stay organized
Detail-oriented
Ethical and unbiased integrity and decision-making abilities
Preferred:
3+ years in a customer-facing role.
3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.
LVN or RN is a big plus
Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.
We are remote-first, giving you the flexibility to work with us from many places.
Fast-paced startup environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our customers on both sides of the marketplace.
Application
Case Study
Case Study Interview with Head of Trust and Safety
Interview with our Head of Operations
Culture Interview (People Ops)
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n \n\n\nROLE OVERVIEW\n\nThe Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.\n\n \n\n\nWHAT YOU’LL DO\n\n - Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.\n\n - Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.\n\n - Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.\n\n - Shape and uphold marketplace safety norms through clear policy development/reccomendations.\n\n - Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.\n\n - Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.\n\n - Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.\n\n - Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.\n\n - Continuously improve the incident reporting and investigation workflow.\n\n - Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.\n\n - Stay current on product updates to ensure accuracy and consistency across safety operations.\n\n \n\n\nWHAT WE’RE LOOKING FOR\n\n - Ability to resolve customer incidents with empathy and action\n\n - Impeccable judgement and ability to make tough decisions\n\n - Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience\n\n - Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations\n\n - Ability to identify potential risks and effectively diffuse situations\n\n - Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission\n\n - Self-motivated, able to work independently and stay organized\n\n - Detail-oriented\n\n - Ethical and unbiased integrity and decision-making abilities\n\n - Preferred:\n \n - 3+ years in a customer-facing role.\n \n - 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.\n \n - LVN or RN is a big plus\n \n - Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.\n\n \n\n\nWHY JOIN CLIPBOARD?\n\n - We are remote-first, giving you the flexibility to work with us from many places.\n\n - Fast-paced startup environment. Join a company that values curiosity, independence, and growth.\n\n - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our customers on both sides of the marketplace.\n \n \n\n\nHIRING PROCESS\n\n 1. Application\n\n 2. Case Study \n\n 3. Case Study Interview with Head of Trust and Safety\n\n 4. Interview with our Head of Operations\n\n 5. Culture Interview (People Ops)\n\n 6. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$75K – $90K","scrapeableCompensationSalarySummary":"$75K - $90K","compensationTiers":[{"id":"db8cc213-aad8-4222-b114-abe2f936ffe7","tierSummary":"$75K – $90K","title":null,"additionalInformation":null,"components":[{"id":"e9b7649b-1914-4f83-a6a8-a0ee9785349a","summary":"$75K – $90K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":75000,"maxValue":90000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":75000,"maxValue":90000}]}},{"id":"cf5ebe1f-acc7-430d-b635-68c185bb543d","title":"T&S Investigator","department":"Operations","team":"Trust and Safety","employmentType":"FullTime","location":"Remote (Canada)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-13T10:18:01.284+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/cf5ebe1f-acc7-430d-b635-68c185bb543d","applyUrl":"https://jobs.ashbyhq.com/clipboard/cf5ebe1f-acc7-430d-b635-68c185bb543d/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.
Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.
Shape and uphold marketplace safety norms through clear policy development/reccomendations.
Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.
Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.
Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.
Continuously improve the incident reporting and investigation workflow.
Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.
Stay current on product updates to ensure accuracy and consistency across safety operations.
Ability to resolve customer incidents with empathy and action
Impeccable judgement and ability to make tough decisions
Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience
Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations
Ability to identify potential risks and effectively diffuse situations
Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission
Self-motivated, able to work independently and stay organized
Detail-oriented
Ethical and unbiased integrity and decision-making abilities
Preferred:
3+ years in a customer-facing role.
3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.
LVN or RN is a big plus
Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.
We are remote-first, giving you the flexibility to work with us from many places.
Fast-paced startup environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our customers on both sides of the marketplace.
Application
Case Study
Case Study Interview with Head of Trust and Safety
Interview with our Head of Operations
Culture Interview (People Ops)
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n \n\n\nROLE OVERVIEW\n\nThe Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.\n\n \n\n\nWHAT YOU’LL DO\n\n - Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.\n\n - Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.\n\n - Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.\n\n - Shape and uphold marketplace safety norms through clear policy development/reccomendations.\n\n - Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.\n\n - Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.\n\n - Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.\n\n - Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.\n\n - Continuously improve the incident reporting and investigation workflow.\n\n - Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.\n\n - Stay current on product updates to ensure accuracy and consistency across safety operations.\n\n \n\n\nWHAT WE’RE LOOKING FOR\n\n - Ability to resolve customer incidents with empathy and action\n\n - Impeccable judgement and ability to make tough decisions\n\n - Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience\n\n - Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations\n\n - Ability to identify potential risks and effectively diffuse situations\n\n - Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission\n\n - Self-motivated, able to work independently and stay organized\n\n - Detail-oriented\n\n - Ethical and unbiased integrity and decision-making abilities\n\n - Preferred:\n \n - 3+ years in a customer-facing role.\n \n - 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.\n \n - LVN or RN is a big plus\n \n - Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.\n\n \n\n\nWHY JOIN CLIPBOARD?\n\n - We are remote-first, giving you the flexibility to work with us from many places.\n\n - Fast-paced startup environment. Join a company that values curiosity, independence, and growth.\n\n - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our customers on both sides of the marketplace.\n \n \n\n\nHIRING PROCESS\n\n 1. Application\n\n 2. Case Study \n\n 3. Case Study Interview with Head of Trust and Safety\n\n 4. Interview with our Head of Operations\n\n 5. Culture Interview (People Ops)\n\n 6. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$75K – $90K","scrapeableCompensationSalarySummary":"$75K - $90K","compensationTiers":[{"id":"80462efc-69b3-45a9-a606-8c04f8cb788b","tierSummary":"$75K – $90K","title":null,"additionalInformation":null,"components":[{"id":"94c29469-eeb0-462c-b330-ee9a69034c69","summary":"$75K – $90K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":75000,"maxValue":90000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":75000,"maxValue":90000}]}},{"id":"b2dd9381-765e-4633-bd64-087551a7bfea","title":"Senior Product Manager","department":"Product","team":"Product","employmentType":"FullTime","location":"Hybrid (San Francisco, CA)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Hybrid (New York, NY)","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York City"}}}],"publishedAt":"2026-06-02T15:01:12.164+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/b2dd9381-765e-4633-bd64-087551a7bfea","applyUrl":"https://jobs.ashbyhq.com/clipboard/b2dd9381-765e-4633-bd64-087551a7bfea/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Clipboard is a Sequoia-backed marketplace connecting nurses and healthcare professionals with long-term care facilities, with over $800M in annual transactions. We're hiring Senior Product Managers to own core domains of the marketplace. Think pricing, matching, reliability, facility onboarding; all the systems the business runs on!
You'll be running a domain where the right answer changes as the marketplace changes, and where your mental model and prioritization are the single most valuable artifact your team has. You will:
Build the mental model. Grounded in customer conversations, support tickets, Salesforce, and our own data.
Pick the metrics. The ones that tell you and the org whether you're serving that customer well. When the right metric doesn't exist, you say so and propose the best proxy, limitations stated.
Steward the improvements. Research, experiments, core flow changes, technical investments. An excellent PM here doesn’t just move metrics, they make prioritization calls that compound.
All of this gets written down and shared constantly. A one-page mental model your team can reference without you in the room. A monthly check-in. Enough visibility that engineers make autonomous decisions and leadership can push back at \"is this the right bet\" rather than \"what's the bet.\" You'll work alongside an Applied Science team that owns the quantitative infrastructure your domain depends on: pricing algorithms, causal models, experiment frameworks.
6+ years of product management, with experience in marketplaces preferred
You can query data yourself (SQL or equivalent)
You've shipped meaningful features on a small, fast-moving team
You write clearly and often
Ability to work 2-3 days per week out of either our NYC or San Francisco office
Extreme ownership: the buck stops with you regardless of what anyone else did or didn't do.
Extreme curiosity: you ask \"why\" five times on the same problem before you're satisfied.
You hold a clear point of view and update it visibly when the data disagrees.
Background in marketplace product, ops research, or operating roles at fast-scaling startups is a strong signal.
Our values live here. If this sounds like a team you want to be on, apply!
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nTHE ROLE\n\nClipboard https://www.clipboardworks.com/ is a Sequoia-backed marketplace connecting nurses and healthcare professionals with long-term care facilities, with over $800M in annual transactions. We're hiring Senior Product Managers to own core domains of the marketplace. Think pricing, matching, reliability, facility onboarding; all the systems the business runs on!\n\n\n\n\nTHE WORK\n\nYou'll be running a domain where the right answer changes as the marketplace changes, and where your mental model and prioritization are the single most valuable artifact your team has. You will:\n\n - Build the mental model. Grounded in customer conversations, support tickets, Salesforce, and our own data.\n\n - Pick the metrics. The ones that tell you and the org whether you're serving that customer well. When the right metric doesn't exist, you say so and propose the best proxy, limitations stated.\n\n - Steward the improvements. Research, experiments, core flow changes, technical investments. An excellent PM here doesn’t just move metrics, they make prioritization calls that compound.\n\nAll of this gets written down and shared constantly. A one-page mental model your team can reference without you in the room. A monthly check-in. Enough visibility that engineers make autonomous decisions and leadership can push back at \"is this the right bet\" rather than \"what's the bet.\" You'll work alongside an Applied Science https://jobs.ashbyhq.com/clipboard?departmentId=b0a8f86a-7e03-4cd1-a204-deafbabf7893 team that owns the quantitative infrastructure your domain depends on: pricing algorithms, causal models, experiment frameworks.\n\n\n\n\nMINIMUM REQUIREMENTS\n\n - 6+ years of product management, with experience in marketplaces preferred\n\n - You can query data yourself (SQL or equivalent)\n\n - You've shipped meaningful features on a small, fast-moving team\n\n - You write clearly and often\n\n - Ability to work 2-3 days per week out of either our NYC or San Francisco office\n \n \n\n\nWHO THRIVES HERE\n\n - Extreme ownership: the buck stops with you regardless of what anyone else did or didn't do.\n\n - Extreme curiosity: you ask \"why\" five times on the same problem before you're satisfied.\n\n - You hold a clear point of view and update it visibly when the data disagrees.\n\n - Background in marketplace product, ops research, or operating roles at fast-scaling startups is a strong signal.\n \n\nOur values live here https://www.clipboardworks.com/resources/blog/clipboard-healths-company-values. If this sounds like a team you want to be on, apply!\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$160K – $225K • $50K – $150K Equity","scrapeableCompensationSalarySummary":"$160K - $225K","compensationTiers":[{"id":"aff1f34d-2a59-4e85-a069-fa2ec1ffa40b","tierSummary":"$160K – $225K • $50K – $150K Equity","title":null,"additionalInformation":null,"components":[{"id":"30569856-a1da-400e-a29e-4ab4a46f0d32","summary":"$50K – $150K Equity","compensationType":"EquityCashValue","interval":"1 YEAR","currencyCode":"USD","minValue":50000,"maxValue":150000},{"id":"67131447-bbc4-41b8-b53a-cd0f9ce2f75b","summary":"$160K – $225K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":225000}]}],"summaryComponents":[{"compensationType":"EquityCashValue","interval":"1 YEAR","currencyCode":"USD","minValue":50000,"maxValue":150000},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":225000}]}}],"apiVersion":"1"}