Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Strategy & Ops Senior Associate role is an experienced generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities.
You’re likely someone who’s interested in and capable of solving different problem types – you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough.
Your first “tour of duty” will be on the Billing team (see more below). The specific projects you take on will depend on your strengths and what we learn during the recruiting process and your first days at Clipboard; that being said, here is a list of example initiatives to give you an idea:
Build an internal predictive analytics model and corresponding underwriting process to catch bad payers early with high accuracy to inform our contracting decisions and risk mitigation tactics
Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing collections efforts
Redesign our process for converting workplaces to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process
Manage a team of Billing Account Managers
Our most immediate need right now is on the Billing team. The TLDR is that we want to maximize our profitability by collecting money as fast as possible and minimizing losses, while preserving the customer experience, all in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.
Although Clipboard provides a service where workplaces can find qualified professionals to fill shifts, we are in many ways a lending company at our core since we pay professionals immediately after they work a shift. For illustrative purposes: a nurse works a shift → we pay the nurse $100 immediately with our cash → the workplace pays us $120 a month later. We extend debt to workplaces using cash we borrow, with interest, from an Asset-Backed Line (ABL) of credit – workplaces use that debt to pay their staffing costs, and we expect to be paid back by the workplaces at a later date based on agreed-upon net terms.
Billing is doing the critical work of converting our revenue into cash that we put in the bank. Otherwise, money we cannot collect is money we’ve already burned. With thousands of customers operating in different regulatory environments, under different conditions, with nuanced capital structures and corporate setups, and using varied complicated processes…this can be hard to do at scale. We consistently fight a multi-faceted battle: a battle wherein we must maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other.
Optimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business, and you will help us do that.
We find those who are most successful in this type of role:
Are insatiably curious and notice non-obvious clues and patterns: Curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way.
Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth.
Bring a tenacity and persistence to problem-solving: You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.
Bounce back from failure quickly: You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return.
While performance on your case and interviews during the hiring process is the most important aspect of your candidacy, your years of relevant working experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation.
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers.
Application
Case Study 1
Interview 1
Case Study 2 [OPTIONAL]
Interview 2 [OPTIONAL]
Interview with Head of Operations
Interview with Head of People
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity
*After submitting your application, please check your spam folder periodically over the next few days for updates.
#LI-DNI
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THIS ROLE\n\nThe Strategy & Ops Senior Associate role is an experienced generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities.\n\nYou’re likely someone who’s interested in and capable of solving different problem types – you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough.\n\nYour first “tour of duty” will be on the Billing team (see more below). The specific projects you take on will depend on your strengths and what we learn during the recruiting process and your first days at Clipboard; that being said, here is a list of example initiatives to give you an idea:\n\n - Build an internal predictive analytics model and corresponding underwriting process to catch bad payers early with high accuracy to inform our contracting decisions and risk mitigation tactics\n\n - Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing collections efforts\n\n - Redesign our process for converting workplaces to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process\n\n - Manage a team of Billing Account Managers\n\n \n\n\nFIRST TOUR OF DUTY – QUICK BACKGROUND ON BILLING\n\nOur most immediate need right now is on the Billing team. The TLDR is that we want to maximize our profitability by collecting money as fast as possible and minimizing losses, while preserving the customer experience, all in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.\n\nAlthough Clipboard provides a service where workplaces can find qualified professionals to fill shifts, we are in many ways a lending company at our core since we pay professionals immediately after they work a shift. For illustrative purposes: a nurse works a shift → we pay the nurse $100 immediately with our cash → the workplace pays us $120 a month later. We extend debt to workplaces using cash we borrow, with interest, from an Asset-Backed Line (ABL) of credit – workplaces use that debt to pay their staffing costs, and we expect to be paid back by the workplaces at a later date based on agreed-upon net terms.\n\nBilling is doing the critical work of converting our revenue into cash that we put in the bank. Otherwise, money we cannot collect is money we’ve already burned. With thousands of customers operating in different regulatory environments, under different conditions, with nuanced capital structures and corporate setups, and using varied complicated processes…this can be hard to do at scale. We consistently fight a multi-faceted battle: a battle wherein we must maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other.\n\nOptimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business, and you will help us do that.\n\n \n\n\nWHO WE’RE LOOKING FOR\n\nWe find those who are most successful in this type of role:\n\n - Are insatiably curious and notice non-obvious clues and patterns: Curiosity https://creatingvalue.substack.com/i/46535664/noticing-and-curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way.\n\n - Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth.\n\n - Bring a tenacity and persistence to problem-solving: You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.\n\n - Bounce back from failure quickly: You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return.\n\nWhile performance on your case and interviews during the hiring process is the most important aspect of your candidacy, your years of relevant working experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation.\n\n \n\n\nWHY JOIN CLIPBOARD?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers.\n\n \n\n\nHIRING PROCESS\n\n 1. Application\n\n 2. Case Study 1\n\n 3. Interview 1\n\n 4. Case Study 2 [OPTIONAL]\n\n 5. Interview 2 [OPTIONAL]\n\n 6. Interview with Head of Operations\n\n 7. Interview with Head of People\n\n \n\n\nSYSTEM REQUIREMENTS\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity\n\n \n\n*After submitting your application, please check your spam folder periodically over the next few days for updates.\n\n#LI-DNI\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$90K – $130K","scrapeableCompensationSalarySummary":"$90K - $130K","compensationTiers":[{"id":"7f91bdb2-a1f6-46d8-9b11-37a9fd96e550","tierSummary":"$90K – $130K","title":null,"additionalInformation":null,"components":[{"id":"c303af89-a09c-471b-8093-70fc4338850c","summary":"$90K – $130K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":130000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":130000}]}},{"id":"1bde9c0f-0ca8-4cd6-9f88-49b3384861b1","title":"S&O Senior Associate","department":"Customer Operations","team":"Billing","employmentType":"FullTime","location":"Remote (Global)","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-27T18:22:55.595+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/1bde9c0f-0ca8-4cd6-9f88-49b3384861b1","applyUrl":"https://jobs.ashbyhq.com/clipboard/1bde9c0f-0ca8-4cd6-9f88-49b3384861b1/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Strategy & Ops Senior Associate role is an experienced generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities.
You’re likely someone who’s interested in and capable of solving different problem types – you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough.
Your first “tour of duty” will be on the Billing team (see more below). The specific projects you take on will depend on your strengths and what we learn during the recruiting process and your first days at Clipboard; that being said, here is a list of example initiatives to give you an idea:
Build an internal predictive analytics model and corresponding underwriting process to catch bad payers early with high accuracy to inform our contracting decisions and risk mitigation tactics
Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing collections efforts
Redesign our process for converting workplaces to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process
Manage a team of Billing Account Managers
Our most immediate need right now is on the Billing team. The TLDR is that we want to maximize our profitability by collecting money as fast as possible and minimizing losses, while preserving the customer experience, all in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.
Although Clipboard provides a service where workplaces can find qualified professionals to fill shifts, we are in many ways a lending company at our core since we pay professionals immediately after they work a shift. For illustrative purposes: a nurse works a shift → we pay the nurse $100 immediately with our cash → the workplace pays us $120 a month later. We extend debt to workplaces using cash we borrow, with interest, from an Asset-Backed Line (ABL) of credit – workplaces use that debt to pay their staffing costs, and we expect to be paid back by the workplaces at a later date based on agreed-upon net terms.
Billing is doing the critical work of converting our revenue into cash that we put in the bank. Otherwise, money we cannot collect is money we’ve already burned. With thousands of customers operating in different regulatory environments, under different conditions, with nuanced capital structures and corporate setups, and using varied complicated processes…this can be hard to do at scale. We consistently fight a multi-faceted battle: a battle wherein we must maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other.
Optimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business, and you will help us do that.
We find those who are most successful in this type of role:
Are insatiably curious and notice non-obvious clues and patterns: Curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way.
Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth.
Bring a tenacity and persistence to problem-solving: You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.
Bounce back from failure quickly: You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return.
While performance on your case and interviews during the hiring process is the most important aspect of your candidacy, your years of relevant working experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation.
Please note: We are currently accepting applications only from candidates based in North America, South America or Europe. This role requires an overlap of at least 5 hours with the PST (UTC-8) time zone.
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers.
Application
Case Study 1
Interview 1
Case Study 2 [OPTIONAL]
Interview 2 [OPTIONAL]
Interview with Head of Operations
Interview with Head of People
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity
*After submitting your application, please check your spam folder periodically over the next few days for updates.
#LI-DNI
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THIS ROLE\n\nThe Strategy & Ops Senior Associate role is an experienced generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities.\n\nYou’re likely someone who’s interested in and capable of solving different problem types – you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough.\n\nYour first “tour of duty” will be on the Billing team (see more below). The specific projects you take on will depend on your strengths and what we learn during the recruiting process and your first days at Clipboard; that being said, here is a list of example initiatives to give you an idea:\n\n - Build an internal predictive analytics model and corresponding underwriting process to catch bad payers early with high accuracy to inform our contracting decisions and risk mitigation tactics\n\n - Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing collections efforts\n\n - Redesign our process for converting workplaces to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process\n\n - Manage a team of Billing Account Managers\n\n \n\n\nFIRST TOUR OF DUTY – QUICK BACKGROUND ON BILLING\n\nOur most immediate need right now is on the Billing team. The TLDR is that we want to maximize our profitability by collecting money as fast as possible and minimizing losses, while preserving the customer experience, all in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.\n\nAlthough Clipboard provides a service where workplaces can find qualified professionals to fill shifts, we are in many ways a lending company at our core since we pay professionals immediately after they work a shift. For illustrative purposes: a nurse works a shift → we pay the nurse $100 immediately with our cash → the workplace pays us $120 a month later. We extend debt to workplaces using cash we borrow, with interest, from an Asset-Backed Line (ABL) of credit – workplaces use that debt to pay their staffing costs, and we expect to be paid back by the workplaces at a later date based on agreed-upon net terms.\n\nBilling is doing the critical work of converting our revenue into cash that we put in the bank. Otherwise, money we cannot collect is money we’ve already burned. With thousands of customers operating in different regulatory environments, under different conditions, with nuanced capital structures and corporate setups, and using varied complicated processes…this can be hard to do at scale. We consistently fight a multi-faceted battle: a battle wherein we must maximize the speed at which we recognize revenue, maximize the margin associated with each shift, and maximize the customer experience, all without letting one unduly impact the other.\n\nOptimizing collections is critical to make sure Clipboard is generating sustainable, high-quality growth and turning top-line revenue into cash that we use to service or grow other parts of the business, and you will help us do that.\n\n \n\n\nWHO WE’RE LOOKING FOR\n\nWe find those who are most successful in this type of role:\n\n - Are insatiably curious and notice non-obvious clues and patterns: Curiosity https://creatingvalue.substack.com/i/46535664/noticing-and-curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way.\n\n - Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth.\n\n - Bring a tenacity and persistence to problem-solving: You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.\n\n - Bounce back from failure quickly: You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return.\n\nWhile performance on your case and interviews during the hiring process is the most important aspect of your candidacy, your years of relevant working experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation.\n\n \n\nPlease note: We are currently accepting applications only from candidates based in North America, South America or Europe. This role requires an overlap of at least 5 hours with the PST (UTC-8) time zone.\n\n \n\n\nWHY JOIN CLIPBOARD?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers.\n\n \n\n\nHIRING PROCESS\n\n 1. Application\n\n 2. Case Study 1\n\n 3. Interview 1\n\n 4. Case Study 2 [OPTIONAL]\n\n 5. Interview 2 [OPTIONAL]\n\n 6. Interview with Head of Operations\n\n 7. Interview with Head of People\n\n \n\n\nSYSTEM REQUIREMENTS\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity\n\n \n\n*After submitting your application, please check your spam folder periodically over the next few days for updates.\n\n#LI-DNI\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"d77b2224-307f-48b1-a0ea-ab67153993c0","title":"Technical Support Engineer","department":"Customer Operations","team":"Customer Operations","employmentType":"FullTime","location":"Remote (Non-U.S.)","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-18T01:27:10.118+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Mexico City","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/d77b2224-307f-48b1-a0ea-ab67153993c0","applyUrl":"https://jobs.ashbyhq.com/clipboard/d77b2224-307f-48b1-a0ea-ab67153993c0/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
📍 Remote Global - Non U.S.
Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where applicable- agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review.
This is a hands-on, high-ownership role for people who love digging into hard problems with real diagnostic tools, who care about getting to the root cause rather than just clearing a queue, and who want their investigations to directly protect platform reliability for hundreds of thousands of healthcare workers and the facilities that depend on them.
Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers
Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering.
Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication
Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off
Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring
Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention
Capture investigative learnings in clear troubleshooting guides and documentation, and submit structured proposals that turn recurring patterns into actionable improvements
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Technical Fluency - You're comfortable investigating issues with observability tools (e.g., Datadog), writing SQL to interrogate data, and reasoning about APIs, backend configurations, and feature toggles. You can tell the difference between a UI, data, and code-level problem.
Diagnostic Rigor - Every investigation you produce is thorough, evidence-based, and reproducible. You rule out config and data causes before escalating, and your write-ups are clear enough for another engineer to pick up without rework.
End-to-End Ownership - You own problems from first report to confirmed resolution, including stakeholder updates and follow-through, with no gaps between hand-offs.
Composure Under Pressure - You stay structured and calm during live incidents, balancing speed with accuracy and communicating clearly when stakes are high.
Adaptability & Prioritization - You juggle structured work (incidents, bugs, workflows) with unplanned high-priority requests without letting SLAs slip.
Systems & Prevention Thinking - You treat every issue as a chance to learn, identifying gaps in monitoring, tooling, or process and proposing fixes that prevent recurrence.
Fluent, professional-level English communication, both written and verbal.
Experience with observability and analytics tooling (Datadog, Sentry, Snowflake, or similar)
Familiarity with SQL and reading application logs
Background in technical support, SRE, incident response, or a related engineering-adjacent function
Exposure to AI-assisted coding/agent tooling
Experience in Ops, Support, or CX environments at scale
Application Review
Skills Assessment via Case Study
Case Interview with Tech Support Team Lead
Interview with Head of Worker Experience
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including weekend availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW\n\n\n\n📍 Remote Global - Non U.S. \n\n\n\nWant to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where applicable- agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review.\n\n\n\nThis is a hands-on, high-ownership role for people who love digging into hard problems with real diagnostic tools, who care about getting to the root cause rather than just clearing a queue, and who want their investigations to directly protect platform reliability for hundreds of thousands of healthcare workers and the facilities that depend on them.\n\n\n\n\nWHAT YOU'LL DO\n\n - Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers\n\n - Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering.\n\n - Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication\n\n - Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off\n\n - Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring\n\n - Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention\n\n - Capture investigative learnings in clear troubleshooting guides and documentation, and submit structured proposals that turn recurring patterns into actionable improvements\n\n - Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\n\n\n\nWHO WE'RE LOOKING FOR\n\n - Technical Fluency - You're comfortable investigating issues with observability tools (e.g., Datadog), writing SQL to interrogate data, and reasoning about APIs, backend configurations, and feature toggles. You can tell the difference between a UI, data, and code-level problem.\n\n - Diagnostic Rigor - Every investigation you produce is thorough, evidence-based, and reproducible. You rule out config and data causes before escalating, and your write-ups are clear enough for another engineer to pick up without rework.\n\n - End-to-End Ownership - You own problems from first report to confirmed resolution, including stakeholder updates and follow-through, with no gaps between hand-offs.\n\n - Composure Under Pressure - You stay structured and calm during live incidents, balancing speed with accuracy and communicating clearly when stakes are high.\n\n - Adaptability & Prioritization - You juggle structured work (incidents, bugs, workflows) with unplanned high-priority requests without letting SLAs slip.\n\n - Systems & Prevention Thinking - You treat every issue as a chance to learn, identifying gaps in monitoring, tooling, or process and proposing fixes that prevent recurrence.\n\n - Fluent, professional-level English communication, both written and verbal.\n\n\n\n\nNICE TO HAVE\n\n - Experience with observability and analytics tooling (Datadog, Sentry, Snowflake, or similar)\n\n - Familiarity with SQL and reading application logs\n\n - Background in technical support, SRE, incident response, or a related engineering-adjacent function\n\n - Exposure to AI-assisted coding/agent tooling\n\n - Experience in Ops, Support, or CX environments at scale\n\n\n\n\nHIRING PROCESS\n\n - Application Review\n\n - Skills Assessment via Case Study\n\n - Case Interview with Tech Support Team Lead\n\n - Interview with Head of Worker Experience\n\n\n\nImportant Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including weekend availability. Shifts are assigned based on business needs.\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"8f01008d-a05a-4fcc-873d-83175e2c70ba","title":"Customer Experience Specialist","department":"Customer Operations","team":"Worker Ops","employmentType":"FullTime","location":"Remote (Africa, Central & South America, the Caribbean)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-19T15:17:50.341+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Nigeria","addressLocality":"Lagos"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/8f01008d-a05a-4fcc-873d-83175e2c70ba","applyUrl":"https://jobs.ashbyhq.com/clipboard/8f01008d-a05a-4fcc-873d-83175e2c70ba/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
📍 Remote - Africa | South America | The Caribbean
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.
Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding, and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently, applying sound judgment before escalating
Personalize communication while maintaining a confident, professional, and helpful tone
Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Fluent, professional-level English communication skills, both written and verbal
Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
Comfortable learning new tools, systems, and workflows quickly
Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Proactive problem-solver who takes initiative without waiting for direction
Strong attention to detail and ability to stay composed under pressure
Collaborative teammate who communicates clearly and contributes positively to team performance
Comfortable working across chat, voice, and email channels
Application Review + Skills Assessment
Case Study
Hiring Manager Interview (Role Play)
Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW \n\n\n\n📍 Remote - Africa | South America | The Caribbean\n\n\n\nReady to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.\n\nWe’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.\n\n \n\n\nWHAT YOU’LL DO\n\n - Deliver fast, accurate, and empathetic support across chat, voice, and email\n\n - Resolve shift, payment, onboarding, and platform-related issues in real time\n\n - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation\n\n - Troubleshoot issues independently, applying sound judgment before escalating\n\n - Personalize communication while maintaining a confident, professional, and helpful tone\n\n - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience\n\n - Guide new professionals through onboarding and help them quickly build confidence using the platform\n\n - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\n \n\n\nWHO WE’RE LOOKING FOR\n\n - Fluent, professional-level English communication skills, both written and verbal\n\n - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally\n\n - Comfortable learning new tools, systems, and workflows quickly\n\n - Thrives in fast-paced, high-ownership environments where priorities can shift quickly\n\n - Proactive problem-solver who takes initiative without waiting for direction\n\n - Strong attention to detail and ability to stay composed under pressure\n\n - Collaborative teammate who communicates clearly and contributes positively to team performance\n\n - Comfortable working across chat, voice, and email channels\n\n \n\n\nHIRING PROCESS\n\n - Application Review + Skills Assessment\n\n - Case Study\n\n - Hiring Manager Interview (Role Play)\n\n - Interview with Head of Worker Support\n\n \n\nImportant Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$11.4K – $20.4K • Multiple Ranges","scrapeableCompensationSalarySummary":"$11.4K - $20.4K","compensationTiers":[{"id":"7fd7bd48-b6fc-4f42-89a0-4d7ba9eaeee1","tierSummary":"$11.4K – $16.8K","title":"Chat","additionalInformation":null,"components":[{"id":"a96a55ec-924d-46a6-9294-a84e914170bf","summary":"$11.4K – $16.8K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":11400,"maxValue":16800}]},{"id":"281d7ecc-88ef-4159-9bfe-82936a0ca9c7","tierSummary":"$13.2K – $20.4K","title":"Voice","additionalInformation":null,"components":[{"id":"3eb05855-95e2-4fcf-a5a9-c0709c98ef3d","summary":"$13.2K – $20.4K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":13200,"maxValue":20400}]}],"summaryComponents":[{"minValue":11400,"maxValue":20400,"currencyCode":"USD","interval":"1 YEAR","compensationType":"Salary"}]}},{"id":"6d7d384b-2b99-44f5-be2a-cc693c629d9e","title":"Customer Experience Specialist ","department":"Customer Operations","team":"Worker Ops","employmentType":"FullTime","location":"Remote (Philippines)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-19T15:42:27.750+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/6d7d384b-2b99-44f5-be2a-cc693c629d9e","applyUrl":"https://jobs.ashbyhq.com/clipboard/6d7d384b-2b99-44f5-be2a-cc693c629d9e/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
📍 Fully Remote - Philippines & Other APAC Regions
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.
Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding, and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently, applying sound judgment before escalating
Personalize communication while maintaining a confident, professional, and helpful tone
Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Fluent, professional-level English communication skills, both written and verbal
Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
Comfortable learning new tools, systems, and workflows quickly
Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Proactive problem-solver who takes initiative without waiting for direction
Strong attention to detail and ability to stay composed under pressure
Collaborative teammate who communicates clearly and contributes positively to team performance
Comfortable working across chat, voice, and email channels
Application Review + Skills Assessment
Case Study
Hiring Manager Interview (Role Play)
Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW \n\n\n\n📍 Fully Remote - Philippines & Other APAC Regions\n\n\n\nReady to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.\n\nWe’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.\n\n \n\n\nWHAT YOU’LL DO\n\n - Deliver fast, accurate, and empathetic support across chat, voice, and email\n\n - Resolve shift, payment, onboarding, and platform-related issues in real time\n\n - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation\n\n - Troubleshoot issues independently, applying sound judgment before escalating\n\n - Personalize communication while maintaining a confident, professional, and helpful tone\n\n - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience\n\n - Guide new professionals through onboarding and help them quickly build confidence using the platform\n\n - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\n \n\n\nWHO WE’RE LOOKING FOR\n\n - Fluent, professional-level English communication skills, both written and verbal\n\n - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally\n\n - Comfortable learning new tools, systems, and workflows quickly\n\n - Thrives in fast-paced, high-ownership environments where priorities can shift quickly\n\n - Proactive problem-solver who takes initiative without waiting for direction\n\n - Strong attention to detail and ability to stay composed under pressure\n\n - Collaborative teammate who communicates clearly and contributes positively to team performance\n\n - Comfortable working across chat, voice, and email channels\n\n \n\n\nHIRING PROCESS\n\n - Application Review + Skills Assessment\n\n - Case Study\n\n - Hiring Manager Interview (Role Play)\n\n - Interview with Head of Worker Support\n\n\n\nImportant Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$10.8K – $13.8K • Multiple Ranges","scrapeableCompensationSalarySummary":"$10.8K - $13.8K","compensationTiers":[{"id":"b5ce75f1-089d-4b2c-9f5a-83f02b814765","tierSummary":"$10.8K","title":"Chat","additionalInformation":null,"components":[{"id":"7c5a4b0c-3d91-47e0-bf20-9a2d2de18491","summary":"$10.8K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":10800,"maxValue":10800}]},{"id":"2b10bcd1-2a3d-4a17-8e42-0ea12bd434c5","tierSummary":"$13.8K","title":"Voice","additionalInformation":null,"components":[{"id":"20c81d19-2a17-4685-9870-c3036b5ac003","summary":"$13.8K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":13800,"maxValue":13800}]}],"summaryComponents":[{"minValue":10800,"maxValue":13800,"currencyCode":"USD","interval":"1 YEAR","compensationType":"Salary"}]}},{"id":"2ddc9bb3-0531-4fbe-a514-d77ed408cfd0","title":"Billing Representative","department":"Customer Operations","team":"Billing","employmentType":"FullTime","location":"Remote (Philippines)","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Remote (APAC)","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manila"}}},{"location":"Remote (Romania)","address":{"postalAddress":{"addressCountry":"Romania"}}},{"location":"Remote (Central & South America)","address":{"postalAddress":{"addressCountry":"Argentina","addressLocality":"Buenos Aires"}}}],"publishedAt":"2026-08-21T13:45:49.977+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/2ddc9bb3-0531-4fbe-a514-d77ed408cfd0","applyUrl":"https://jobs.ashbyhq.com/clipboard/2ddc9bb3-0531-4fbe-a514-d77ed408cfd0/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Collections team under Billing is responsible for collecting payments from workplaces (e.g., healthcare facilities). The Billing Representative (BR) is responsible for ensuring that the assigned workplaces pay their invoices quickly and on time. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The BR will reach out to the workplaces through phone and email to follow up on payments, get a commitment of payment (\"promise to pay\"), and ensure that the workplaces honor these commitments. The BR will work with the workplaces and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role will require cross-functional collaboration with Billing Disputes, Sales, Customer Support, and other teams to achieve the desired goals.
Monitor accounts to identify outstanding debts.
Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues.
Build relationships with workplaces (e.g., properly set expectations about our billing policy, explain NET & Dispute Terms, etc.).
Identify the root cause of non-payment and resolve billing concerns.
Report on collections updates and accounts receivable status.
Identify critical accounts and devise SMART action plans to address issues.
General
Professional and clear communication (verbal and written).
High attention to detail.
Receptive to feedback (highly coachable).
Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect.
Technical
Comfortable with math and data (e.g., calculating payment plan instalments).
Ability to build relationships with customers.
Strong judgment in customer-facing decisions and live interactions.
Negotiating skills.
Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
No specific degree required—we care about what you can do, not just what’s on your résumé.
100% Remote. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers.
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.
Application form: This includes basic billing rep skill-based questions. Some questions result in automatic rejection, so please approach these with diligence as they assess your ability to handle real problems and client situations.
Case Study: Collections scenarios (identifying at-risk accounts, action plans, email writing)
Interview 1: Collections simulation
Interview 2: Collections simulation
Offer
You will receive an email with the next steps in the process within 2 days of your application. Please check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nThe Collections team under Billing is responsible for collecting payments from workplaces (e.g., healthcare facilities). The Billing Representative (BR) is responsible for ensuring that the assigned workplaces pay their invoices quickly and on time. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The BR will reach out to the workplaces through phone and email to follow up on payments, get a commitment of payment (\"promise to pay\"), and ensure that the workplaces honor these commitments. The BR will work with the workplaces and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role will require cross-functional collaboration with Billing Disputes, Sales, Customer Support, and other teams to achieve the desired goals.\n\n\n\nRESPONSIBILITIES\n\n - Monitor accounts to identify outstanding debts.\n\n - Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues.\n\n - Build relationships with workplaces (e.g., properly set expectations about our billing policy, explain NET & Dispute Terms, etc.).\n\n - Identify the root cause of non-payment and resolve billing concerns.\n\n - Report on collections updates and accounts receivable status.\n\n - Identify critical accounts and devise SMART action plans to address issues.\n\n\nREQUIREMENTS AND SKILLS\n\nGeneral\n\n - Professional and clear communication (verbal and written).\n\n - High attention to detail.\n\n - Receptive to feedback (highly coachable).\n\n - Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect.\n\nTechnical\n\n - Comfortable with math and data (e.g., calculating payment plan instalments).\n\n - Ability to build relationships with customers.\n\n - Strong judgment in customer-facing decisions and live interactions.\n\n - Negotiating skills.\n\n\nQUALIFICATIONS\n\n - Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.\n\n - No specific degree required—we care about what you can do, not just what’s on your résumé.\n\n\nWHY JOIN CLIPBOARD?\n\n - 100% Remote. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers.\n\n\nSYSTEM REQUIREMENTS\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity.\n\n\nHIRING PROCESS\n\n 1. Application form: This includes basic billing rep skill-based questions. Some questions result in automatic rejection, so please approach these with diligence as they assess your ability to handle real problems and client situations.\n\n 2. Case Study: Collections scenarios (identifying at-risk accounts, action plans, email writing)\n\n 3. Interview 1: Collections simulation\n\n 4. Interview 2: Collections simulation\n\n 5. Offer\n\nYou will receive an email with the next steps in the process within 2 days of your application. Please check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"d43bf22d-8219-4265-b061-87aab63d13e9","title":"Customer Experience Specialist","department":"Customer Operations","team":"Worker Ops","employmentType":"FullTime","location":"Remote (Canada, UK, EU)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-19T15:01:16.894+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/d43bf22d-8219-4265-b061-87aab63d13e9","applyUrl":"https://jobs.ashbyhq.com/clipboard/d43bf22d-8219-4265-b061-87aab63d13e9/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
📍 Remote - Europe and Canada
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.
Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding, and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently, applying sound judgment before escalating
Personalize communication while maintaining a confident, professional, and helpful tone
Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Fluent, professional-level English communication skills, both written and verbal
Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
Comfortable learning new tools, systems, and workflows quickly
Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Proactive problem-solver who takes initiative without waiting for direction
Strong attention to detail and ability to stay composed under pressure
Collaborative teammate who communicates clearly and contributes positively to team performance
Comfortable working across chat, voice, and email channels
Application Review + Skills Assessment
Case Study
Hiring Manager Interview (Role Play)
Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW\n\n\n\n📍 Remote - Europe and Canada \n\n\n\nReady to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.\n\nWe’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.\n\n\n\n\nWHAT YOU’LL DO\n\n - Deliver fast, accurate, and empathetic support across chat, voice, and email\n\n - Resolve shift, payment, onboarding, and platform-related issues in real time\n\n - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation\n\n - Troubleshoot issues independently, applying sound judgment before escalating\n\n - Personalize communication while maintaining a confident, professional, and helpful tone\n\n - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience\n\n - Guide new professionals through onboarding and help them quickly build confidence using the platform\n\n - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\n\n\n\nWHO WE’RE LOOKING FOR\n\n - Fluent, professional-level English communication skills, both written and verbal\n\n - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally\n\n - Comfortable learning new tools, systems, and workflows quickly\n\n - Thrives in fast-paced, high-ownership environments where priorities can shift quickly\n\n - Proactive problem-solver who takes initiative without waiting for direction\n\n - Strong attention to detail and ability to stay composed under pressure\n\n - Collaborative teammate who communicates clearly and contributes positively to team performance\n\n - Comfortable working across chat, voice, and email channels\n\n \n\n\nHIRING PROCESS\n\n - Application Review + Skills Assessment\n\n - Case Study\n\n - Hiring Manager Interview (Role Play)\n\n - Interview with Head of Worker Support\n\n\n\nImportant Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$24K – $40K • Multiple Ranges","scrapeableCompensationSalarySummary":"$24K - $40K","compensationTiers":[{"id":"93690630-2b4e-4a7a-a193-a3465d75887a","tierSummary":"$24K – $36K","title":"Europe","additionalInformation":null,"components":[{"id":"14e3dce5-569b-4c6c-a6a7-649ce3cda32b","summary":"$24K – $36K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":24000,"maxValue":36000}]},{"id":"3bd4bb79-da27-419b-8c92-db5fcf05d093","tierSummary":"$35K – $40K","title":"Canada & United Kingdom (Voice)","additionalInformation":null,"components":[{"id":"0b804104-9a3f-4f95-be35-27fe3a8970dd","summary":"$35K – $40K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":35000,"maxValue":40000}]}],"summaryComponents":[{"minValue":24000,"maxValue":40000,"currencyCode":"USD","interval":"1 YEAR","compensationType":"Salary"}]}},{"id":"82df7116-0720-4434-a330-ca7e0389dc60","title":"Onboarding Documents Associate","department":"Customer Operations","team":"Documents","employmentType":"FullTime","location":"Remote (APAC)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Remote (Philippines)","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}}}],"publishedAt":"2026-05-05T00:16:27.950+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manila"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/82df7116-0720-4434-a330-ca7e0389dc60","applyUrl":"https://jobs.ashbyhq.com/clipboard/82df7116-0720-4434-a330-ca7e0389dc60/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Our Operations team is hiring an Onboarding Documents Associate to support and maintain the quality of our onboarding processes for healthcare professionals joining our platform. This is a detail-oriented individual contributor role focused on reviewing and validating onboarding documentation. You’ll play a key role in ensuring professionals can get to work quickly while meeting compliance standards across facilities and regulatory requirements.
You’ll work closely with cross-functional teams to execute against defined workflows, manage document queues, and improve internal processes, ensuring our onboarding systems remain accurate, efficient, and scalable.
Review and validate onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines
Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts, acting on real-time prioritization
Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and supporting special projects
Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency
Collaborate with cross-functional teams to resolve document-related inquiries and improve internal workflows
Communicate clearly via Slack and other internal tools to ensure alignment and resolution of issues
Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making
Meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals
Detail Orientation – You have a sharp eye for detail and can identify inconsistencies or missing information quickly and accurately.
Decision Making – You’re confident making timely decisions, even in ambiguous situations, while maintaining high standards for accuracy and compliance.
Organization & Execution – You manage multiple tasks and queues effectively, maintaining consistency and reliability in a fast-paced environment.
Communication – You communicate clearly and concisely, especially when explaining decisions or collaborating across teams.
Ownership Mindset – You take responsibility for your work, follow through on tasks, and contribute to improving processes over time.
Prior experience in document verification, credentialing, compliance operations, administrative support, or customer service
Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records)
Experience with QA or quality-focused roles
Familiarity with tools like Slack, Zendesk, Google Sheets, and task management platforms
Application
Assessment (sent via email within 1–2 days; please check your spam folder)
Interview with a member of our recruiting team
Final interviews and offer
Candidates are expected to have:
Residence within the Asia-Pacific (APAC) region.
A wired internet connection with a minimum download speed of 15 Mbps.
A computer meeting the following minimum specifications:
Intel Core i5 (8th Generation or newer)
AMD Ryzen 5 (2000 Series or newer)
Apple M1 or newer
Minimum 12 GB RAM (16 GB recommended)
A quiet and professional home workspace.
A noise-canceling headset.
Reliable internet connectivity and backup power or internet whenever possible.
This role requires the completion of an assessment built from synthetic (not real-world) data. Please check your inbox and spam folder regularly: you will get the email within 1–2 days after applying.
Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Each candidate's compensation offer will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.
Do not take interviews via a mobile phone.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW \n\nOur Operations team is hiring an Onboarding Documents Associate to support and maintain the quality of our onboarding processes for healthcare professionals joining our platform. This is a detail-oriented individual contributor role focused on reviewing and validating onboarding documentation. You’ll play a key role in ensuring professionals can get to work quickly while meeting compliance standards across facilities and regulatory requirements.\n\nYou’ll work closely with cross-functional teams to execute against defined workflows, manage document queues, and improve internal processes, ensuring our onboarding systems remain accurate, efficient, and scalable.\n\n\n\n\nWHAT YOU’LL DO\n\n - Review and validate onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines\n\n - Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts, acting on real-time prioritization\n\n - Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and supporting special projects\n\n - Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency\n\n - Collaborate with cross-functional teams to resolve document-related inquiries and improve internal workflows\n\n - Communicate clearly via Slack and other internal tools to ensure alignment and resolution of issues\n\n - Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making\n\n - Meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\nDetail Orientation – You have a sharp eye for detail and can identify inconsistencies or missing information quickly and accurately.\n\nDecision Making – You’re confident making timely decisions, even in ambiguous situations, while maintaining high standards for accuracy and compliance.\n\nOrganization & Execution – You manage multiple tasks and queues effectively, maintaining consistency and reliability in a fast-paced environment.\n\nCommunication – You communicate clearly and concisely, especially when explaining decisions or collaborating across teams.\n\nOwnership Mindset – You take responsibility for your work, follow through on tasks, and contribute to improving processes over time.\n\n\n\n\nNICE TO HAVE\n\n - Prior experience in document verification, credentialing, compliance operations, administrative support, or customer service\n\n - Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records)\n\n - Experience with QA or quality-focused roles\n\n - Familiarity with tools like Slack, Zendesk, Google Sheets, and task management platforms\n\n\n\n\n\nHIRING PROCESS\n\n - Application\n\n - Assessment (sent via email within 1–2 days; please check your spam folder)\n\n - Interview with a member of our recruiting team \n\n - Final interviews and offer\n \n \n\n\nTECHNICAL & WORKSPACE REQUIREMENTS\n\nCandidates are expected to have:\n\n - Residence within the Asia-Pacific (APAC) region.\n\n - A wired internet connection with a minimum download speed of 15 Mbps.\n\n - A computer meeting the following minimum specifications:\n \n - Intel Core i5 (8th Generation or newer)\n \n - AMD Ryzen 5 (2000 Series or newer)\n \n - Apple M1 or newer\n \n - Minimum 12 GB RAM (16 GB recommended)\n\n - A quiet and professional home workspace.\n\n - A noise-canceling headset.\n\n - Reliable internet connectivity and backup power or internet whenever possible.\n\n\nIMPORTANT\n\n - This role requires the completion of an assessment built from synthetic (not real-world) data. Please check your inbox and spam folder regularly: you will get the email within 1–2 days after applying.\n\n - Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.\n\n - Each candidate's compensation offer will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.\n\n - Do not take interviews via a mobile phone.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$7.5K – $9K","scrapeableCompensationSalarySummary":"$7.5K - $9K","compensationTiers":[{"id":"6831d193-daa4-471a-814d-2721adc494e1","tierSummary":"Base Compensation $7.5K – $9K","title":"Philippines, India, Pakistan,Nepal, Sri Lanka, South East Asia","additionalInformation":null,"components":[{"id":"b71b07d9-69d4-4746-a759-55f4324eba46","summary":"Base Compensation $7.5K – $9K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":7500,"maxValue":9000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":7500,"maxValue":9000}]}},{"id":"5981222f-7c67-410f-a898-f9eb525c2cc3","title":"Sales Operations Analyst ","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Remote (North America)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-20T14:28:54.942+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"North America","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/5981222f-7c67-410f-a898-f9eb525c2cc3","applyUrl":"https://jobs.ashbyhq.com/clipboard/5981222f-7c67-410f-a898-f9eb525c2cc3/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Clipboard is looking for a Sales Operations Analyst to help build and run the systems behind our sales organization.
You'll work across Salesforce, data, automation, and internal tools to help our sales team operate more effectively. That might mean building an automation that eliminates a recurring workflow, investigating a messy data problem, redesigning part of our Salesforce setup, or building a new system from the ground up.
We are a small team with an unusual operating model. Much of our execution runs through AI agents that we direct and quality-check, allowing each analyst to operate with the leverage of a much larger team.
This is equal parts builder and operator. You'll own systems end to end, work through ambiguous requests from reps and leadership, and be accountable for making sure the things you build actually work.
Own live systems. Take ownership of production systems such as account distribution, deal intelligence, competitor tracking, and data sync pipelines. You'll be accountable for their accuracy and reliability.
Solve ambiguous problems. Work through requests from sales reps, managers, and leadership, figure out what is actually needed, and execute quickly.
Direct AI agents. Write specs and prompts, supervise AI agents, and rigorously QA their output before it touches production data.
Build automations and tools. Create scripts, scheduled jobs, Slack bots, and lightweight web apps that turn recurring manual work into scalable systems.
Analyze and report. Use SQL and other tools to answer important revenue questions and build reporting the organization can trust.
Guard data quality. Handle merges, deduplication, account mapping, enrichment, and other work required to keep our systems accurate at scale.
Evidence of building. You've built scripts, automations, tools, systems, or other solutions to real problems.
AI-native working style. You already use AI to multiply your output and understand where it can fail and how to verify its work.
High judgment under ambiguity. You can take a loosely defined problem, figure out what matters, and know when to act versus when to ask.
Strong attention to detail. You're comfortable being the last line of defense before changes affect production systems and large datasets.
Bias to ownership. When something you own breaks, you don't just fix the immediate issue. You look for the underlying problem and improve the system.
SQL and Python experience are strong pluses, but we're more interested in your curiosity, judgment, and ability to ship than checking every technical box.
Salesforce administration or development experience, including flows, SOQL, or data model design.
Experience in Sales Operations, Revenue Operations, Business Operations, analytics, or a similar environment.
Experience building automations with tools, scripts, APIs, or AI agents.
Application Review – We'll review your experience and evidence of things you've built, automated, or owned.
Take-Home Assessment – A practical, ~2-hour assessment using a fictional company, mock website, and CRM. You'll have 48 hours to complete it, and AI tools are encouraged.
Technical Walkthrough – A 45-minute session where you'll demo what you built, explain your decisions, and make a small live change to your system.
Manager Interview – A 30-minute conversation focused on communication, ownership, judgment, and how you operate under ambiguity.
Final Steps / Offer! – Some candidates may have an executive conversation, followed by references and an offer.
Competitive base salary
Insurance benefits + 401k options
Unlimited PTO and flexible holidays
Remote-first working environment
To get a better understanding of the general type of people we want to hire, you can check out our blog here.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nClipboard is looking for a Sales Operations Analyst to help build and run the systems behind our sales organization.\n\nYou'll work across Salesforce, data, automation, and internal tools to help our sales team operate more effectively. That might mean building an automation that eliminates a recurring workflow, investigating a messy data problem, redesigning part of our Salesforce setup, or building a new system from the ground up.\n\nWe are a small team with an unusual operating model. Much of our execution runs through AI agents that we direct and quality-check, allowing each analyst to operate with the leverage of a much larger team.\n\nThis is equal parts builder and operator. You'll own systems end to end, work through ambiguous requests from reps and leadership, and be accountable for making sure the things you build actually work.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own live systems. Take ownership of production systems such as account distribution, deal intelligence, competitor tracking, and data sync pipelines. You'll be accountable for their accuracy and reliability.\n\n - Solve ambiguous problems. Work through requests from sales reps, managers, and leadership, figure out what is actually needed, and execute quickly.\n\n - Direct AI agents. Write specs and prompts, supervise AI agents, and rigorously QA their output before it touches production data.\n\n - Build automations and tools. Create scripts, scheduled jobs, Slack bots, and lightweight web apps that turn recurring manual work into scalable systems.\n\n - Analyze and report. Use SQL and other tools to answer important revenue questions and build reporting the organization can trust.\n\n - Guard data quality. Handle merges, deduplication, account mapping, enrichment, and other work required to keep our systems accurate at scale.\n\n\nWHAT WE'RE LOOKING FOR\n\n - Evidence of building. You've built scripts, automations, tools, systems, or other solutions to real problems.\n\n - AI-native working style. You already use AI to multiply your output and understand where it can fail and how to verify its work.\n\n - High judgment under ambiguity. You can take a loosely defined problem, figure out what matters, and know when to act versus when to ask.\n\n - Strong attention to detail. You're comfortable being the last line of defense before changes affect production systems and large datasets.\n\n - Bias to ownership. When something you own breaks, you don't just fix the immediate issue. You look for the underlying problem and improve the system.\n\nSQL and Python experience are strong pluses, but we're more interested in your curiosity, judgment, and ability to ship than checking every technical box.\n\n\n\n\nNICE TO HAVE\n\n - Salesforce administration or development experience, including flows, SOQL, or data model design.\n\n - Experience in Sales Operations, Revenue Operations, Business Operations, analytics, or a similar environment.\n\n - Experience building automations with tools, scripts, APIs, or AI agents.\n\n\nINTERVIEW PROCESS\n\n 1. Application Review – We'll review your experience and evidence of things you've built, automated, or owned.\n\n 2. Take-Home Assessment – A practical, ~2-hour assessment using a fictional company, mock website, and CRM. You'll have 48 hours to complete it, and AI tools are encouraged.\n\n 3. Technical Walkthrough – A 45-minute session where you'll demo what you built, explain your decisions, and make a small live change to your system.\n\n 4. Manager Interview – A 30-minute conversation focused on communication, ownership, judgment, and how you operate under ambiguity.\n\n 5. Final Steps / Offer! – Some candidates may have an executive conversation, followed by references and an offer.\n\n\n\n\nWHAT WE OFFER\n\n - Competitive base salary\n\n - Insurance benefits + 401k options\n\n - Unlimited PTO and flexible holidays\n\n - Remote-first working environment\n\nTo get a better understanding of the general type of people we want to hire, you can check out our blog here. https://creatingvalue.substack.com/\n\n \n \n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$75K – $110K","scrapeableCompensationSalarySummary":"$75K - $110K","compensationTiers":[{"id":"5b0168ef-344d-47dc-b65a-d618d25a5106","tierSummary":"$75K – $110K","title":null,"additionalInformation":null,"components":[{"id":"0c544cc4-3791-47e6-85eb-5967a80eaf9e","summary":"$75K – $110K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":75000,"maxValue":110000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":75000,"maxValue":110000}]}},{"id":"8fd5e127-8f57-4330-ab7c-84c5e539929d","title":"Knowledge Operations Specialist (SOPs & Consultations)","department":"Customer Operations","team":"Documents","employmentType":"FullTime","location":"Remote (Global)","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Remote (Africa, Central & South America, the Caribbean)","address":{"postalAddress":{"addressCountry":"Nigeria","addressLocality":"Lagos"}}},{"location":"Remote (APAC)","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manila"}}},{"location":"Remote (South Africa)","address":{"postalAddress":{"addressCountry":"South Africa","addressLocality":"Johannesburg"}}},{"location":"Remote (Canada)","address":{"postalAddress":{"addressCountry":"Canada","addressLocality":""}}},{"location":"Remote (Philippines)","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}}}],"publishedAt":"2026-08-19T15:15:44.671+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/8fd5e127-8f57-4330-ab7c-84c5e539929d","applyUrl":"https://jobs.ashbyhq.com/clipboard/8fd5e127-8f57-4330-ab7c-84c5e539929d/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
About the Role
We’re looking for a Knowledge Management Specialist to design, maintain, and continuously improve the frameworks that power our internal healthcare operations. You’ll own the accuracy, structure, and usability of our internal knowledge ecosystem — ensuring that every process, workflow, and SOP helps teams make faster, better-informed decisions.
This role sits at the intersection of operations, documentation, and systems design. You’ll dive deep into how things work, identify where clarity breaks down, and turn complex workflows into precise, usable knowledge. It’s a highly visible individual contributor role with significant operational impact — not a managerial position, but one where your work influences how entire teams function.
Analyze and structure complex healthcare workflows into accurate, easy-to-follow SOPs and internal documentation.
Audit and refine our knowledge base to eliminate redundancies, close content gaps, and improve accessibility.
Act as the internal knowledge point of contact, identifying recurring questions or knowledge gaps and proactively resolving them through documentation updates or process improvements.
Partner with operations and compliance teams to ensure documentation accuracy and alignment with real-world processes.
Continuously improve how our teams access and use internal knowledge, proposing structural or systemic enhancements.
3+ years of experience in knowledge management, process documentation, or operational enablement — ideally in healthcare, tech, or other regulated industries.
Proven ability to turn complex, technical processes into clear, actionable documentation.
Strong systems-thinking mindset and an analytical approach to process design.
Hands-on experience with tools like Confluence, Notion, Zendesk, and Google Workspace.
Detail-oriented and self-driven, with the ability to manage multiple documentation and improvement projects simultaneously.
System Requirements
Stable wired internet connection (15+ Mbps)
Modern computer meeting or exceeding: i5 8th Gen or Ryzen 5 2000 series, 12GB RAM minimum (16GB preferred)
Noise-canceling headset, quiet workspace, and power backup
Your work ensures that every operational decision across the organization rests on a solid foundation of accurate, accessible knowledge. As one of the first hires dedicated purely to knowledge systems and process clarity, you’ll play a key role in shaping how our teams learn, execute, and scale.
Teams can find precise, up-to-date information with minimal friction.
SOPs are clear, consistent, and aligned with real-world execution.
You become the go-to person for clarity and structure in operational documentation.
You’ll complete a short practical exercise designed to assess how you structure and communicate complex information clearly and logically.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\nAbout the Role\nWe’re looking for a Knowledge Management Specialist to design, maintain, and continuously improve the frameworks that power our internal healthcare operations. You’ll own the accuracy, structure, and usability of our internal knowledge ecosystem — ensuring that every process, workflow, and SOP helps teams make faster, better-informed decisions.\n\nThis role sits at the intersection of operations, documentation, and systems design. You’ll dive deep into how things work, identify where clarity breaks down, and turn complex workflows into precise, usable knowledge. It’s a highly visible individual contributor role with significant operational impact — not a managerial position, but one where your work influences how entire teams function.\n\n\n\n\nWHAT YOU’LL DO\n\n - Analyze and structure complex healthcare workflows into accurate, easy-to-follow SOPs and internal documentation.\n\n - Audit and refine our knowledge base to eliminate redundancies, close content gaps, and improve accessibility.\n\n - Act as the internal knowledge point of contact, identifying recurring questions or knowledge gaps and proactively resolving them through documentation updates or process improvements.\n\n - Partner with operations and compliance teams to ensure documentation accuracy and alignment with real-world processes.\n\n - Continuously improve how our teams access and use internal knowledge, proposing structural or systemic enhancements.\n\n\n\n\nWHAT YOU’LL BRING\n\n - 3+ years of experience in knowledge management, process documentation, or operational enablement — ideally in healthcare, tech, or other regulated industries.\n\n - Proven ability to turn complex, technical processes into clear, actionable documentation.\n\n - Strong systems-thinking mindset and an analytical approach to process design.\n\n - Hands-on experience with tools like Confluence, Notion, Zendesk, and Google Workspace.\n\n - Detail-oriented and self-driven, with the ability to manage multiple documentation and improvement projects simultaneously.\n\n\n\nSystem Requirements\n\n - Stable wired internet connection (15+ Mbps)\n\n - Modern computer meeting or exceeding: i5 8th Gen or Ryzen 5 2000 series, 12GB RAM minimum (16GB preferred)\n\n - Noise-canceling headset, quiet workspace, and power backup\n\n\n\n\nWHY THIS ROLE MATTERS\n\nYour work ensures that every operational decision across the organization rests on a solid foundation of accurate, accessible knowledge. As one of the first hires dedicated purely to knowledge systems and process clarity, you’ll play a key role in shaping how our teams learn, execute, and scale.\n\n\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - Teams can find precise, up-to-date information with minimal friction.\n\n - SOPs are clear, consistent, and aligned with real-world execution.\n\n - You become the go-to person for clarity and structure in operational documentation.\n\n\n\n\nHIRING PROCESS\n\nYou’ll complete a short practical exercise designed to assess how you structure and communicate complex information clearly and logically.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"f6081a39-cbcd-4040-8be6-e8d5979f22e6","title":"Onboarding Expert","department":"Customer Operations","team":"Documents","employmentType":"FullTime","location":"Remote (Canada, UK, EU)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-07T14:47:37.860+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/f6081a39-cbcd-4040-8be6-e8d5979f22e6","applyUrl":"https://jobs.ashbyhq.com/clipboard/f6081a39-cbcd-4040-8be6-e8d5979f22e6/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
As an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.
Make ~60 targeted outbound calls per day to Clipboard app users.
Host ~5 pre-booked 15-minute onboarding consultations daily.
Send follow-up emails and texts to answer questions and support worker onboarding.
Respond to inbound messages and support tickets.
Keep clear documentation of all interactions.
Identify pain points and opportunities for improvement in the worker experience.
Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.
You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.
You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.
You speak and write English clearly and professionally.
You’re organized, follow through on tasks, and don’t let things slip.
You’re curious, resourceful, and always looking for the root cause of a problem.
You’re quick with tools and not afraid to learn new systems.
You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.
Able to work weekdays in US Eastern Time.
Experience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.
Not cold calling - you’ll only speak with professionals who have accounts on the app.
Not technical support - you’ll guide workers but escalate deeper tech issues.
Not repetitive - every conversation is unique, and you’ll need to think on your feet.
100% Remote
Mission-driven work that improves lives
Supportive, collaborative international team
Career growth in a fast-moving tech company
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.
Start your journey with Clipboard - fill out the form below, and let’s make an impact together.
Want to know more? Please feel free to check out our Remote Work Guidelines.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE:\n\nAs an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.\n\n\n\n\nWHAT YOU’LL BE DOING\n\n - Make ~60 targeted outbound calls per day to Clipboard app users.\n\n - Host ~5 pre-booked 15-minute onboarding consultations daily.\n\n - Send follow-up emails and texts to answer questions and support worker onboarding.\n\n - Respond to inbound messages and support tickets.\n\n - Keep clear documentation of all interactions.\n\n - Identify pain points and opportunities for improvement in the worker experience.\n\n - Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.\n\n\nWHAT MAKES YOU A GREAT FIT\n\n - You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.\n\n - You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.\n\n - You speak and write English clearly and professionally.\n\n - You’re organized, follow through on tasks, and don’t let things slip.\n\n - You’re curious, resourceful, and always looking for the root cause of a problem.\n\n - You’re quick with tools and not afraid to learn new systems.\n\n - You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.\n\n - Able to work weekdays in US Eastern Time.\n \n \n\nExperience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.\n\n\n\n\nWHAT THIS ROLE IS NOT\n\n - Not cold calling - you’ll only speak with professionals who have accounts on the app.\n\n - Not technical support - you’ll guide workers but escalate deeper tech issues.\n\n - Not repetitive - every conversation is unique, and you’ll need to think on your feet.\n\n\n\n\nWHY JOIN CLIPBOARD\n\n - 100% Remote\n\n - Mission-driven work that improves lives\n\n - Supportive, collaborative international team\n\n - Career growth in a fast-moving tech company\n \n \n\n\nSYSTEM REQUIREMENTS\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity.\n \n \n\n\nREADY TO EMPOWER HEALTHCARE PROFESSIONALS FROM DAY ONE?\n\nStart your journey with Clipboard - fill out the form below, and let’s make an impact together.\n\n\n\nWant to know more? Please feel free to check out our Remote Work Guidelines https://docs.google.com/document/d/1pXZ4uonkoH5__h1I3s25HJWaGFI-15yszP-i4I75bUM/edit?usp=sharing.\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$30K – $35K","scrapeableCompensationSalarySummary":"$30K - $35K","compensationTiers":[{"id":"4b9c4b6d-2ce2-4a76-8429-f7729621792f","tierSummary":"Annual Compensation $30K – $35K","title":null,"additionalInformation":null,"components":[{"id":"9846faef-0b49-45e5-be37-fca50db6edb8","summary":"Annual Compensation $30K – $35K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":30000,"maxValue":35000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":30000,"maxValue":35000}]}},{"id":"26f63db2-b223-47e5-86ef-14563144a4c2","title":"Client Support Specialist (Workplaces - B2B)","department":"Customer Operations","team":"Workplace Ops","employmentType":"FullTime","location":"Remote (Non-U.S.)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-04T23:25:35.348+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Mexico City","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/26f63db2-b223-47e5-86ef-14563144a4c2","applyUrl":"https://jobs.ashbyhq.com/clipboard/26f63db2-b223-47e5-86ef-14563144a4c2/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
You will engage with our Workplace customers over both voice and email correspondence.
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nWorking with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.\n\nClipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).\n\nThis role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.\n\n\n\n\nSUCCESS FACTORS\n\n - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.\n\n - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.\n\n - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.\n\n - High Accountability – We value people who hold themselves to high standards and consistently deliver results.\n\nResponsibilities\n\n - You will engage with our Workplace customers over both voice and email correspondence.\n\n - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time\n\n - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation\n\n - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary\n\n - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.\n\n - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively\n\n - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\nWhy Join Clipboard?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers\n\nHiring Process\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview with Hiring Manager\n\n 4. Executive Interview\n\n 5. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$12K – $35K","scrapeableCompensationSalarySummary":"$12K - $35K","compensationTiers":[{"id":"4002da29-9ce7-4ccb-aee3-f61d1b42ff9b","tierSummary":"Annual Compensation $12K – $35K","title":"General","additionalInformation":null,"components":[{"id":"9604225b-97ba-424a-b24b-8851bc8ded47","summary":"Annual Compensation $12K – $35K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":35000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":35000}]}},{"id":"2ca7fa94-6b57-4358-9105-857b911c15f7","title":"Revenue Strategy & Growth Associate","department":"Sales","team":"Sales","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-13T22:22:22.358+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/2ca7fa94-6b57-4358-9105-857b911c15f7","applyUrl":"https://jobs.ashbyhq.com/clipboard/2ca7fa94-6b57-4358-9105-857b911c15f7/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Revenue Strategy & Growth Associate role is a generalist position at Clipboard, suited to an “all-around athlete” who can do it all and wants exposure to a range of problems and opportunities.
You’re likely someone with an analytical mind who’s interested in and capable of solving different problem types. You’re a critical thinker, resourceful, adaptable and confident that you can figure it out if you can sink your teeth in deep enough. These are the ingredients for a problem solver who is eager to flex into multiple types of projects and responsibilities, depending on what’s needed and most impactful.
You will:
Own a project from framing through delivery, owning the analysis, recommendation, the rollout, and the outputs.
Build systems and automations that improve how a workstream runs.
Partner with cross functional teams to implement changes.
Track and publicly report on the results of your work.
What you bring:
Solid analytical and modeling skills
Project ownership. You can scope, sequence, and deliver without close oversight.
Translate analysis into a recommendation. You don’t just stop at the chart.
Strong, reliable communication.
Experience
0-2 years in S&O, analytics, consulting, or a comparable analytical role.
What We Offer
Competitive base salary
Insurance benefits and 401k options
Unlimited PTO and flexible holidays
Remote-first flexibility
You can also get a sense of what it's like to work in the team by checking out this profile of Ryan.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\nThe Revenue Strategy & Growth Associate role is a generalist position at Clipboard, suited to an “all-around athlete” who can do it all and wants exposure to a range of problems and opportunities. \n\n\n\nYou’re likely someone with an analytical mind who’s interested in and capable of solving different problem types. You’re a critical thinker, resourceful, adaptable and confident that you can figure it out if you can sink your teeth in deep enough. These are the ingredients for a problem solver who is eager to flex into multiple types of projects and responsibilities, depending on what’s needed and most impactful.\n\n\n\nYou will:\n\n - Own a project from framing through delivery, owning the analysis, recommendation, the rollout, and the outputs.\n\n - Build systems and automations that improve how a workstream runs.\n\n - Partner with cross functional teams to implement changes.\n\n - Track and publicly report on the results of your work.\n\n\n\nWhat you bring:\n\n - Solid analytical and modeling skills\n\n - Project ownership. You can scope, sequence, and deliver without close oversight.\n\n - Translate analysis into a recommendation. You don’t just stop at the chart.\n\n - Strong, reliable communication.\n\n\n\nExperience\n\n - 0-2 years in S&O, analytics, consulting, or a comparable analytical role.\n \n \n\nWhat We Offer\n\n - Competitive base salary\n\n - Insurance benefits and 401k options\n\n - Unlimited PTO and flexible holidays\n\n - Remote-first flexibility\n\n\n\nYou can also get a sense of what it's like to work in the team by checking out this profile of Ryan https://creatingvalue.substack.com/p/profile-ryan-reynolds-and-owning.\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$80K – $120K","scrapeableCompensationSalarySummary":"$80K - $120K","compensationTiers":[{"id":"57d1b36b-558d-48dc-a211-29fad40f092c","tierSummary":"Total Compensation Base + Bonus $80K – $120K","title":null,"additionalInformation":null,"components":[{"id":"48f0d3bb-efa7-44bf-98a0-bb7c57a8f32e","summary":"Total Compensation Base + Bonus $80K – $120K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":80000,"maxValue":120000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":80000,"maxValue":120000}]}},{"id":"f9ec8cfe-9eb2-4b10-9942-a36c2fe0cc20","title":"Strategy & Ops Associate, Applied AI","department":"Customer Operations","team":"Customer Operations","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-11T19:18:52.485+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/f9ec8cfe-9eb2-4b10-9942-a36c2fe0cc20","applyUrl":"https://jobs.ashbyhq.com/clipboard/f9ec8cfe-9eb2-4b10-9942-a36c2fe0cc20/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
We are hiring an Applied AI Strategy & Ops Associate to support and evolve our internal tooling ecosystem across Ops.
This is a hands-on individual contributor role focused on strengthening the foundation of our operational stack. You’ll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function.
You’ll partner closely with team leadership to execute against defined priorities, refine existing systems, and introduce new tooling where needed ensuring our stack continues to scale effectively with the business.
Execute against high-priority tooling and automation initiatives across the operational stack
Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency
Support and improve systems across multiple tools, including support platforms and AI-driven solutions
Translate defined problems into practical, well-scoped technical solutions
Identify gaps or inefficiencies in current tooling and proactively address them
Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production
Contribute to ongoing improvements in how our systems connect and operate together
Technical Fluency - You’re comfortable working with APIs, integrations, and automation tooling. You can build, debug, and adapt across different systems without relying on heavy oversight.
Execution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability.
Systems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components.
Problem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions.
Ownership Mindset - You take responsibility for delivering high-quality work and improving the team’s day-to-day operations through better tooling and processes.
Experience working with support platforms such as Zendesk
Familiarity with AI-driven tools and automation workflows
Background in Ops, Support, or CX environments
Experience working with evolving or fragmented tooling stacks
Application
Case Study
Case Interview with a team member
Interview with Head of Core Services
Interview with Head of Operations
Final Culture Interview with Executive Leadership
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n \n\n\nROLE OVERVIEW\n\nWe are hiring an Applied AI Strategy & Ops Associate to support and evolve our internal tooling ecosystem across Ops. \n\nThis is a hands-on individual contributor role focused on strengthening the foundation of our operational stack. You’ll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function.\n\nYou’ll partner closely with team leadership to execute against defined priorities, refine existing systems, and introduce new tooling where needed ensuring our stack continues to scale effectively with the business.\n\n \n\n\nWHAT YOU’LL DO\n\n - Execute against high-priority tooling and automation initiatives across the operational stack\n\n - Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency\n\n - Support and improve systems across multiple tools, including support platforms and AI-driven solutions\n\n - Translate defined problems into practical, well-scoped technical solutions\n\n - Identify gaps or inefficiencies in current tooling and proactively address them\n\n - Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production\n\n - Contribute to ongoing improvements in how our systems connect and operate together\n\n \n\n\nWHAT WE’RE LOOKING FOR\n\nTechnical Fluency - You’re comfortable working with APIs, integrations, and automation tooling. You can build, debug, and adapt across different systems without relying on heavy oversight.\n\nExecution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability.\n\nSystems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components.\n\nProblem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions.\n\nOwnership Mindset - You take responsibility for delivering high-quality work and improving the team’s day-to-day operations through better tooling and processes.\n\n \n\n\nNICE TO HAVE\n\n - Experience working with support platforms such as Zendesk\n\n - Familiarity with AI-driven tools and automation workflows\n\n - Background in Ops, Support, or CX environments\n\n - Experience working with evolving or fragmented tooling stacks\n\n \n\n\nHIRING PROCESS\n\n - Application\n\n - Case Study\n\n - Case Interview with a team member\n\n - Interview with Head of Core Services\n\n - Interview with Head of Operations\n\n - Final Culture Interview with Executive Leadership\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$100K – $140K","scrapeableCompensationSalarySummary":"$100K - $140K","compensationTiers":[{"id":"d3b5537b-1abf-4910-adb7-13d8fc45a35d","tierSummary":"$100K – $140K","title":null,"additionalInformation":null,"components":[{"id":"726ad4a9-391d-4c3a-9e04-547d5bca25ac","summary":"$100K – $140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":100000,"maxValue":140000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":100000,"maxValue":140000}]}},{"id":"735edf77-6e08-4896-b7c4-046a1c099385","title":"Client Support Specialist (Workplaces - B2B)","department":"Customer Operations","team":"Workplace Ops","employmentType":"FullTime","location":"Remote (South Africa)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-05T03:55:31.730+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"South Africa","addressLocality":"Johannesburg"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/735edf77-6e08-4896-b7c4-046a1c099385","applyUrl":"https://jobs.ashbyhq.com/clipboard/735edf77-6e08-4896-b7c4-046a1c099385/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
You will engage with our Workplace customers over both voice and email correspondence.
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nWorking with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.\n\nClipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).\n\nThis role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.\n\n\n\n\nSUCCESS FACTORS\n\n - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.\n\n - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.\n\n - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.\n\n - High Accountability – We value people who hold themselves to high standards and consistently deliver results.\n\nResponsibilities\n\n - You will engage with our Workplace customers over both voice and email correspondence.\n\n - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time\n\n - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation\n\n - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary\n\n - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.\n\n - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively\n\n - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\nWhy Join Clipboard?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers\n\nHiring Process\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview with Hiring Manager\n\n 4. Executive Interview\n\n 5. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$12K – $20K","scrapeableCompensationSalarySummary":"$12K - $20K","compensationTiers":[{"id":"096d2518-a915-44f8-88d6-d9a223373013","tierSummary":"Annual Compensation $12K – $20K","title":"South Africa","additionalInformation":null,"components":[{"id":"dd9c8c60-2d32-45d8-a706-5b9ef31dfe40","summary":"Annual Compensation $12K – $20K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":20000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":20000}]}},{"id":"8ddd86d1-04e3-4ec1-8e8a-adf614119e43","title":"Client Support Specialist (Workplaces - B2B)","department":"Customer Operations","team":"Workplace Ops","employmentType":"FullTime","location":"Remote (Philippines)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-04T23:32:51.139+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/8ddd86d1-04e3-4ec1-8e8a-adf614119e43","applyUrl":"https://jobs.ashbyhq.com/clipboard/8ddd86d1-04e3-4ec1-8e8a-adf614119e43/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
You will engage with our Workplace customers over both voice and email correspondence.
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nWorking with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.\n\nClipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).\n\nThis role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.\n\n\n\n\nSUCCESS FACTORS\n\n - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.\n\n - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.\n\n - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.\n\n - High Accountability – We value people who hold themselves to high standards and consistently deliver results.\n\nResponsibilities\n\n - You will engage with our Workplace customers over both voice and email correspondence.\n\n - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time\n\n - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation\n\n - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary\n\n - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.\n\n - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively\n\n - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\nWhy Join Clipboard?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers\n\nHiring Process\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview with Hiring Manager\n\n 4. Executive Interview\n\n 5. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$12K – $18K","scrapeableCompensationSalarySummary":"$12K - $18K","compensationTiers":[{"id":"e2c4ff87-5cbf-4c7b-a381-8831c187a506","tierSummary":"Annual Compensation $12K – $18K","title":"Philippines","additionalInformation":null,"components":[{"id":"6bec4881-c0b9-46d4-bbbe-8eadfe03f1f8","summary":"Annual Compensation $12K – $18K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":18000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":18000}]}},{"id":"8de450a8-54e4-4523-837f-438a97e57ca6","title":"Client Support Specialist (Workplaces - B2B)","department":"Customer Operations","team":"Workplace Ops","employmentType":"FullTime","location":"Remote (Jamaica)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-04T23:32:55.479+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Jamaica","addressLocality":"Kingston"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/8de450a8-54e4-4523-837f-438a97e57ca6","applyUrl":"https://jobs.ashbyhq.com/clipboard/8de450a8-54e4-4523-837f-438a97e57ca6/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
You will engage with our Workplace customers over both voice and email correspondence.
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nWorking with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.\n\nClipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).\n\nThis role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.\n\n\n\n\nSUCCESS FACTORS\n\n - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.\n\n - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.\n\n - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.\n\n - High Accountability – We value people who hold themselves to high standards and consistently deliver results.\n\nResponsibilities\n\n - You will engage with our Workplace customers over both voice and email correspondence.\n\n - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time\n\n - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation\n\n - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary\n\n - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.\n\n - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively\n\n - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\nWhy Join Clipboard?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers\n\nHiring Process\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview with Hiring Manager\n\n 4. Executive Interview\n\n 5. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$12K – $18K","scrapeableCompensationSalarySummary":"$12K - $18K","compensationTiers":[{"id":"6b84a4dc-38ae-463f-923c-7c06ca142b61","tierSummary":"Annual Compensation $12K – $18K","title":"Jamaica","additionalInformation":null,"components":[{"id":"306d15b4-a91e-480c-b106-86449eb142ef","summary":"Annual Compensation $12K – $18K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":18000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":12000,"maxValue":18000}]}},{"id":"48b39937-d8fa-467b-beb0-4fdebfe7bd9f","title":"Strategy & Ops Associate, Applied AI","department":"Customer Operations","team":"Customer Operations","employmentType":"FullTime","location":"Remote (Non-U.S.)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-11T19:24:55.223+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Mexico City","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/48b39937-d8fa-467b-beb0-4fdebfe7bd9f","applyUrl":"https://jobs.ashbyhq.com/clipboard/48b39937-d8fa-467b-beb0-4fdebfe7bd9f/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
We are hiring an Applied AI Strategy & Ops Associate to support and evolve our internal tooling ecosystem across Ops.
This is a hands-on individual contributor role focused on strengthening the foundation of our operational stack. You’ll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function.
You’ll partner closely with team leadership to execute against defined priorities, refine existing systems, and introduce new tooling where needed ensuring our stack continues to scale effectively with the business.
Execute against high-priority tooling and automation initiatives across the operational stack
Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency
Support and improve systems across multiple tools, including support platforms and AI-driven solutions
Translate defined problems into practical, well-scoped technical solutions
Identify gaps or inefficiencies in current tooling and proactively address them
Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production
Contribute to ongoing improvements in how our systems connect and operate together
Technical Fluency - You’re comfortable working with APIs, integrations, and automation tooling. You can build, debug, and adapt across different systems without relying on heavy oversight.
Execution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability.
Systems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components.
Problem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions.
Ownership Mindset - You take responsibility for delivering high-quality work and improving the team’s day-to-day operations through better tooling and processes.
Experience working with support platforms such as Zendesk
Familiarity with AI-driven tools and automation workflows
Background in Ops, Support, or CX environments
Experience working with evolving or fragmented tooling stacks
Application
Case Study
Case Interview with a team member
Interview with Head of Core Services
Interview with Head of Operations
Final Culture Interview with Executive Leadership
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n \n\n\nROLE OVERVIEW\n\nWe are hiring an Applied AI Strategy & Ops Associate to support and evolve our internal tooling ecosystem across Ops. \n\nThis is a hands-on individual contributor role focused on strengthening the foundation of our operational stack. You’ll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function.\n\nYou’ll partner closely with team leadership to execute against defined priorities, refine existing systems, and introduce new tooling where needed ensuring our stack continues to scale effectively with the business.\n\n \n\n\nWHAT YOU’LL DO\n\n - Execute against high-priority tooling and automation initiatives across the operational stack\n\n - Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency\n\n - Support and improve systems across multiple tools, including support platforms and AI-driven solutions\n\n - Translate defined problems into practical, well-scoped technical solutions\n\n - Identify gaps or inefficiencies in current tooling and proactively address them\n\n - Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production\n\n - Contribute to ongoing improvements in how our systems connect and operate together\n\n \n\n\nWHAT WE’RE LOOKING FOR\n\nTechnical Fluency - You’re comfortable working with APIs, integrations, and automation tooling. You can build, debug, and adapt across different systems without relying on heavy oversight.\n\nExecution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability.\n\nSystems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components.\n\nProblem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions.\n\nOwnership Mindset - You take responsibility for delivering high-quality work and improving the team’s day-to-day operations through better tooling and processes.\n\n \n\n\nNICE TO HAVE\n\n - Experience working with support platforms such as Zendesk\n\n - Familiarity with AI-driven tools and automation workflows\n\n - Background in Ops, Support, or CX environments\n\n - Experience working with evolving or fragmented tooling stacks\n\n \n\n\nHIRING PROCESS\n\n - Application\n\n - Case Study\n\n - Case Interview with a team member\n\n - Interview with Head of Core Services\n\n - Interview with Head of Operations\n\n - Final Culture Interview with Executive Leadership\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$100K – $140K","scrapeableCompensationSalarySummary":"$100K - $140K","compensationTiers":[{"id":"6cedd117-f389-411a-bfc4-2bb7a130bc60","tierSummary":"$100K – $140K","title":null,"additionalInformation":null,"components":[{"id":"5ca42c3b-e3b8-4cda-9d8d-fadd173a29cb","summary":"$100K – $140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":100000,"maxValue":140000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":100000,"maxValue":140000}]}},{"id":"a0f00278-2c03-4545-bee4-096f570de387","title":"Counsel, Legislation and Government Relations","department":"Legal and Risk","team":"Legal and Risk","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-03T16:32:31.452+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/a0f00278-2c03-4545-bee4-096f570de387","applyUrl":"https://jobs.ashbyhq.com/clipboard/a0f00278-2c03-4545-bee4-096f570de387/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
You have a deep knowledge of state and federal legislative processes. You have experience working with legislators and executive agencies in order to advance new policy ideas and to help shape regulatory decisions. You understand the mechanics and motivations that trigger executive agency enforcement actions, and you feel comfortable advising a diverse, fast-moving business on how to address policy and legal questions. You are able to effectively work with a variety of different stakeholders to advance policy initiatives and to resolve legal questions. You are eager to bring your government relations and legal experience to an in-house role on a small and supportive team that affords opportunity for professional growth. You look forward to channeling your skills as a negotiator, advocate, and strategist into supporting and advocating for a mission-driven and groundbreaking business. You embrace and are not deterred by ambiguity and are eager to support a rapidly growing business in a fast-paced startup environment. You are willing to quickly dive in on new and “unfamiliar” legal issues. While you are passionate about government relations, you are also eager to take on more traditional legal work, in whatever area the team and the business need support. You are excited to support the company through both government relations outreach and legal advising.
Identify specific legislative and regulatory goals in various states.
Engage with state and federal lobbyists to draft proposed legislation and regulations.
Create coalitions with other stakeholders who share our vision for legislative and regulatory change.
Monitor relevant state and federal legislation and regulatory changes.
Work with business teams, including the Product and Sales to implement any required legislative and regulatory changes after conducting a risk analysis of compliance, including the dollars in risk for noncompliance.
Provide legal advice to business teams across a range of issues and topics.
Prepare responses to regulator inquiries.
Manage contracts with outside counsel to ensure deliverables are on time, within budget, and responsive to the business’ needs.
Lead external relations campaigns to engage stakeholders on advocacy issues that affect the business.
Work cross-functionally to identify, investigate, and manage risks across the business.
Analyze and provide guidance to the company on evolving rules, regulations, compliance requirements, and trends impacting the tech and healthcare industries.
Manage a range of legal matters, including but not limited to human resources, independent contractor classification, and state registration requirement work streams.
You have developed and implemented a plan to address a company priority through government relations in at least two new states or two new outreach strategies.
You have developed and implemented a plan to work with a specific group of stakeholders to promote the company’s interests.
You have taken ownership over and fine tuned the company’s legislative and regulatory monitoring system and shared insights and trends that are digestible by both the legal team and internal business partners.
You have contributed to drafting and updating at least one company policy and improving at least one substantial cross-functional process.
You have integrated yourself and are supported the business on at least one workstream that is outside of “traditional” government relations work.
JD, with admission to a state bar.
At least 5 years of relevant legal experience and/or government relations experience (at a well-respected lobbying firm, law firm, as an in-house attorney, or in a high-level government role including legislative outreach).
At least 2 years of experience working in state or federal government.
Experience engaging legislators and government regulators.
Bias toward action and solving (not just spotting) problems.
Ability to take ownership of your work and manage projects independently.
Excellent communication and writing abilities.
Ability to work under pressure and autonomously and meet tight deadlines.
Agility and flexibility to take on new tasks and responsibilities when necessary to support the business and legal team’s needs in a fast-moving, rapidly scaling, and dynamic tech company.
Ability to engage with and interpret government data from databases and other sources.
Experience working cross-culturally and with diverse, global teams.
Ability to travel throughout the United States.
Experience with labor and employment law that will assist you in serving as a regular advisor to the company’s Human Resources team.
Track record of drafting legislation, regulations, and amendments that have been adopted into law.
Resume Review
Case Study
Case Interview with a member of our Legal team
Hiring Manager interview with our Head of Legal
Executive Interview with our Co-CEO
The base salary range for this position is $190,000 - $220,000. This role will also be eligible for discretionary annual bonus (paid on a quarterly basis) and/or equity compensation.
The range provided is Clipboard's reasonable estimate of the salary for this role. The actual amount may differ based on factors such as experience, knowledge, skills, abilities, and location.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nABOUT THE ROLE AND IDEAL CANDIDATE:\n\nYou have a deep knowledge of state and federal legislative processes. You have experience working with legislators and executive agencies in order to advance new policy ideas and to help shape regulatory decisions. You understand the mechanics and motivations that trigger executive agency enforcement actions, and you feel comfortable advising a diverse, fast-moving business on how to address policy and legal questions. You are able to effectively work with a variety of different stakeholders to advance policy initiatives and to resolve legal questions. You are eager to bring your government relations and legal experience to an in-house role on a small and supportive team that affords opportunity for professional growth. You look forward to channeling your skills as a negotiator, advocate, and strategist into supporting and advocating for a mission-driven and groundbreaking business. You embrace and are not deterred by ambiguity and are eager to support a rapidly growing business in a fast-paced startup environment. You are willing to quickly dive in on new and “unfamiliar” legal issues. While you are passionate about government relations, you are also eager to take on more traditional legal work, in whatever area the team and the business need support. You are excited to support the company through both government relations outreach and legal advising.\n\n\n\n\nRESPONSIBILITIES:\n\n - Identify specific legislative and regulatory goals in various states.\n\n - Engage with state and federal lobbyists to draft proposed legislation and regulations.\n\n - Create coalitions with other stakeholders who share our vision for legislative and regulatory change.\n\n - Monitor relevant state and federal legislation and regulatory changes.\n\n - Work with business teams, including the Product and Sales to implement any required legislative and regulatory changes after conducting a risk analysis of compliance, including the dollars in risk for noncompliance.\n\n - Provide legal advice to business teams across a range of issues and topics.\n\n - Prepare responses to regulator inquiries.\n\n - Manage contracts with outside counsel to ensure deliverables are on time, within budget, and responsive to the business’ needs.\n\n - Lead external relations campaigns to engage stakeholders on advocacy issues that affect the business.\n\n - Work cross-functionally to identify, investigate, and manage risks across the business.\n\n - Analyze and provide guidance to the company on evolving rules, regulations, compliance requirements, and trends impacting the tech and healthcare industries.\n\n - Manage a range of legal matters, including but not limited to human resources, independent contractor classification, and state registration requirement work streams.\n\n\nWHAT SUCCESS LOOKS LIKE 90 DAYS IN:\n\n - You have developed and implemented a plan to address a company priority through government relations in at least two new states or two new outreach strategies.\n\n - You have developed and implemented a plan to work with a specific group of stakeholders to promote the company’s interests.\n\n - You have taken ownership over and fine tuned the company’s legislative and regulatory monitoring system and shared insights and trends that are digestible by both the legal team and internal business partners.\n\n - You have contributed to drafting and updating at least one company policy and improving at least one substantial cross-functional process.\n\n - You have integrated yourself and are supported the business on at least one workstream that is outside of “traditional” government relations work.\n\n\nNEED TO HAVE:\n\n - JD, with admission to a state bar.\n\n - At least 5 years of relevant legal experience and/or government relations experience (at a well-respected lobbying firm, law firm, as an in-house attorney, or in a high-level government role including legislative outreach).\n\n - At least 2 years of experience working in state or federal government.\n\n - Experience engaging legislators and government regulators.\n\n - Bias toward action and solving (not just spotting) problems.\n\n - Ability to take ownership of your work and manage projects independently.\n\n - Excellent communication and writing abilities.\n\n - Ability to work under pressure and autonomously and meet tight deadlines.\n\n - Agility and flexibility to take on new tasks and responsibilities when necessary to support the business and legal team’s needs in a fast-moving, rapidly scaling, and dynamic tech company.\n\n - Ability to engage with and interpret government data from databases and other sources.\n\n - Experience working cross-culturally and with diverse, global teams.\n\n - Ability to travel throughout the United States.\n\n\nNICE TO HAVE:\n\n - Experience with labor and employment law that will assist you in serving as a regular advisor to the company’s Human Resources team.\n\n - Track record of drafting legislation, regulations, and amendments that have been adopted into law.\n\n\nINTERVIEW PROCESS: \n\n - Resume Review\n\n - Case Study\n\n - Case Interview with a member of our Legal team \n\n - Hiring Manager interview with our Head of Legal\n\n - Executive Interview with our Co-CEO \n\n\nSALARY:\n\nThe base salary range for this position is $190,000 - $220,000. This role will also be eligible for discretionary annual bonus (paid on a quarterly basis) and/or equity compensation.\n\n\n\nThe range provided is Clipboard's reasonable estimate of the salary for this role. The actual amount may differ based on factors such as experience, knowledge, skills, abilities, and location.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$190K – $220K","scrapeableCompensationSalarySummary":"$190K - $220K","compensationTiers":[{"id":"f0f05ccf-c05c-403f-88c4-bb19a0d8c031","tierSummary":"$190K – $220K","title":null,"additionalInformation":null,"components":[{"id":"bf266eee-89b0-4865-aae1-c272577a3ef6","summary":"$190K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":220000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":220000}]}},{"id":"76a2e3cc-4426-4492-890d-370f1bf8bc69","title":"Client Support Specialist (Workplaces - B2B)","department":"Customer Operations","team":"Workplace Ops","employmentType":"FullTime","location":"Remote (Canada, UK, EU)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-13T16:25:20.978+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/76a2e3cc-4426-4492-890d-370f1bf8bc69","applyUrl":"https://jobs.ashbyhq.com/clipboard/76a2e3cc-4426-4492-890d-370f1bf8bc69/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
You will engage with our Workplace customers over both voice and email correspondence.
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nWorking with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.\n\nClipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).\n\nThis role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.\n\n\n\n\nSUCCESS FACTORS\n\n - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.\n\n - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.\n\n - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.\n\n - High Accountability – We value people who hold themselves to high standards and consistently deliver results.\n\nResponsibilities\n\n - You will engage with our Workplace customers over both voice and email correspondence.\n\n - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time\n\n - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation\n\n - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary\n\n - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.\n\n - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively\n\n - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\nWhy Join Clipboard?\n\n - 100% Remote – Always. Work from anywhere in the world.\n\n - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.\n\n - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our workplace customers\n\nHiring Process\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview with Hiring Manager\n\n 4. Executive Interview\n\n 5. Offer\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$30K – $45K","scrapeableCompensationSalarySummary":"$30K - $45K","compensationTiers":[{"id":"8c7c351b-d472-421e-8331-958c1d8c2142","tierSummary":"Annual Compensation $30K – $45K","title":"General","additionalInformation":null,"components":[{"id":"a263dc52-0667-4699-88a6-9fe522387e62","summary":"Annual Compensation $30K – $45K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":30000,"maxValue":45000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":30000,"maxValue":45000}]}},{"id":"8e59b9ee-5e85-49f8-9750-1c9c1e9bb52a","title":"Applied Scientist","department":"Product","team":"Applied Science","employmentType":"FullTime","location":"Hybrid (San Francisco, CA)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-07T14:35:15.996+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/8e59b9ee-5e85-49f8-9750-1c9c1e9bb52a","applyUrl":"https://jobs.ashbyhq.com/clipboard/8e59b9ee-5e85-49f8-9750-1c9c1e9bb52a/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
We're building a new team, Applied Science, and we're looking for our first outside hire.
Clipboard is a Sequoia-backed marketplace connecting nurses and healthcare professionals with long-term care facilities, with over $800M in annual transactions. You'd be joining a three-person quantitative pod with a dedicated engineering rotation that has spent the last year shipping auction systems in a live, two-sided market. We're now formalizing that work into a dedicated Applied Science function. The team owns the quantitative infrastructure underneath the marketplace: pricing algorithms, auction mechanisms, causal models, metric definitions, and experiment frameworks. Some of that work ships as product; some becomes the analytical substrate every team in the company depends on.
You'll be designing systems where the analytical choices are the product decisions. Concretely, you’ll be building pricing algorithms, designing auction mechanisms that shape how supply and demand interact, developing attendance and reliability models that determine worker↔workplace relationships, and constructing the experiment frameworks the rest of the org runs its ideas through. When a key metric moves and the cause isn't obvious, you'll run the investigation.
Methods in play include causal identification (diff-in-diff, IV, regression discontinuity), cluster-randomized trial design, discrete-time hazard modeling, mechanism design, and anomaly detection on marketplace time series. You'll work directly with engineers to take models from prototype to production, and write clearly enough to make your reasoning legible to PMs and leadership.
Bachelor’s degree in quantitative field: economics, statistics, engineering, mathematics, etc or commensurate practical experience.
Experience building and deploying quantitative models (in applied or research settings)
Comfort querying data directly (SQL or equivalent)
Experience designing and analyzing controlled experiments
PhD in economics, econometrics, operations research, statistics, engineering, or a closely related field. Equivalent depth from a quant research or trading environment.
Track record of building applied models, not just publishing them; you've taken something from whiteboard to production.
Sharp experimental intuition: you know the difference between a valid identification strategy and a plausible-sounding one, and you've defended that distinction in front of a skeptical audience.
Background in quant finance, economic consulting, or marketplace work is a strong signal. We want people comfortable collaborating with competing ideas in high-stakes data environments.
$160K-$225K base + $50K-$150K equity. Range reflects experience; we'll be direct about where you'd land.
This will be a hybrid role, with the expectation of working at least three days per week out of our office in San Francisco.
If this challenge seems exciting, apply!
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nWe're building a new team, Applied Science, and we're looking for our first outside hire.\n\nClipboard https://www.clipboardhealth.com/ is a Sequoia-backed marketplace connecting nurses and healthcare professionals with long-term care facilities, with over $800M in annual transactions. You'd be joining a three-person quantitative pod with a dedicated engineering rotation that has spent the last year shipping auction systems in a live, two-sided market. We're now formalizing that work into a dedicated Applied Science function. The team owns the quantitative infrastructure underneath the marketplace: pricing algorithms, auction mechanisms, causal models, metric definitions, and experiment frameworks. Some of that work ships as product; some becomes the analytical substrate every team in the company depends on.\n\n\n\n\nABOUT THE WORK\n\nYou'll be designing systems where the analytical choices are the product decisions. Concretely, you’ll be building pricing algorithms, designing auction mechanisms that shape how supply and demand interact, developing attendance and reliability models that determine worker↔workplace relationships, and constructing the experiment frameworks the rest of the org runs its ideas through. When a key metric moves and the cause isn't obvious, you'll run the investigation.\n\nMethods in play include causal identification (diff-in-diff, IV, regression discontinuity), cluster-randomized trial design, discrete-time hazard modeling, mechanism design, and anomaly detection on marketplace time series. You'll work directly with engineers to take models from prototype to production, and write clearly enough to make your reasoning legible to PMs and leadership.\n\n\n\n\nMINIMUM REQUIREMENTS\n\n - Bachelor’s degree in quantitative field: economics, statistics, engineering, mathematics, etc or commensurate practical experience.\n\n - Experience building and deploying quantitative models (in applied or research settings)\n\n - Comfort querying data directly (SQL or equivalent)\n\n - Experience designing and analyzing controlled experiments\n \n \n\n\nWHO THRIVES HERE\n\n - PhD in economics, econometrics, operations research, statistics, engineering, or a closely related field. Equivalent depth from a quant research or trading environment.\n\n - Track record of building applied models, not just publishing them; you've taken something from whiteboard to production.\n\n - Sharp experimental intuition: you know the difference between a valid identification strategy and a plausible-sounding one, and you've defended that distinction in front of a skeptical audience.\n\n - Background in quant finance, economic consulting, or marketplace work is a strong signal. We want people comfortable collaborating with competing ideas in high-stakes data environments.\n \n \n\n\nCOMPENSATION\n\n$160K-$225K base + $50K-$150K equity. Range reflects experience; we'll be direct about where you'd land. \n\n\n\n\nWORK LOCATION\n\nThis will be a hybrid role, with the expectation of working at least three days per week out of our office in San Francisco. \n\n\n\nIf this challenge seems exciting, apply!\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$160K – $225K • $50K – $150K Equity","scrapeableCompensationSalarySummary":"$160K - $225K","compensationTiers":[{"id":"1982d062-c064-40a3-a8a0-eea3f23c69cd","tierSummary":"Base Salary $160K – $225K • $50K – $150K Equity","title":null,"additionalInformation":null,"components":[{"id":"1b9db268-3ff3-42c8-9393-2427888ba92f","summary":"$50K – $150K Equity","compensationType":"EquityCashValue","interval":"1 YEAR","currencyCode":"USD","minValue":50000,"maxValue":150000},{"id":"c18b463a-8144-4180-8801-8ddca25a9fcb","summary":"Base Salary $160K – $225K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":225000}]}],"summaryComponents":[{"compensationType":"EquityCashValue","interval":"1 YEAR","currencyCode":"USD","minValue":50000,"maxValue":150000},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":225000}]}},{"id":"48cd8693-92b0-4d11-9eaf-10402426fe3e","title":"Customer Experience Specialist","department":"Customer Operations","team":"Worker Ops","employmentType":"FullTime","location":"Remote (Non-U.S.)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-03T05:39:10.167+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Mexico City","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/48cd8693-92b0-4d11-9eaf-10402426fe3e","applyUrl":"https://jobs.ashbyhq.com/clipboard/48cd8693-92b0-4d11-9eaf-10402426fe3e/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
📍 Remote Global - Non U.S.
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.
Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding, and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently, applying sound judgment before escalating
Personalize communication while maintaining a confident, professional, and helpful tone
Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Fluent, professional-level English communication skills, both written and verbal
Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally
Comfortable learning new tools, systems, and workflows quickly
Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Proactive problem-solver who takes initiative without waiting for direction
Strong attention to detail and ability to stay composed under pressure
Collaborative teammate who communicates clearly and contributes positively to team performance
Comfortable working across chat, voice, and email channels
Application Review + Skills Assessment
Case Study
Hiring Manager Interview (Role Play)
Interview with Head of Worker Support
Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW \n\n\n\n📍 Remote Global - Non U.S. \n\n\nReady to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.\n\nWe’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.\n\n \n\n\nWHAT YOU’LL DO\n\n - Deliver fast, accurate, and empathetic support across chat, voice, and email\n\n - Resolve shift, payment, onboarding, and platform-related issues in real time\n\n - Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation\n\n - Troubleshoot issues independently, applying sound judgment before escalating\n\n - Personalize communication while maintaining a confident, professional, and helpful tone\n\n - Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience\n\n - Guide new professionals through onboarding and help them quickly build confidence using the platform\n\n - Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\n \n\n\nWHO WE’RE LOOKING FOR\n\n - Fluent, professional-level English communication skills, both written and verbal\n\n - Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally\n\n - Comfortable learning new tools, systems, and workflows quickly\n\n - Thrives in fast-paced, high-ownership environments where priorities can shift quickly\n\n - Proactive problem-solver who takes initiative without waiting for direction\n\n - Strong attention to detail and ability to stay composed under pressure\n\n - Collaborative teammate who communicates clearly and contributes positively to team performance\n\n - Comfortable working across chat, voice, and email channels\n\n \n\n\nHIRING PROCESS\n\n - Application Review + Skills Assessment\n\n - Case Study\n\n - Hiring Manager Interview (Role Play)\n\n - Interview with Head of Worker Support\n\n\n\nImportant Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$10.8K – $40K","scrapeableCompensationSalarySummary":"$10.8K - $40K","compensationTiers":[{"id":"26b37e0c-ecfd-46b0-86db-b97d3595958c","tierSummary":"$10.8K – $40K","title":null,"additionalInformation":null,"components":[{"id":"62d52db0-d386-44e8-b8dc-bf23cbcae07d","summary":"$10.8K – $40K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":10800,"maxValue":40000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":10800,"maxValue":40000}]}},{"id":"69c93703-ab00-47ca-b8f4-a32c96e74925","title":"Operations Strategy Associate","department":"Customer Operations","team":"Customer Operations","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-18T02:37:43.359+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/69c93703-ab00-47ca-b8f4-a32c96e74925","applyUrl":"https://jobs.ashbyhq.com/clipboard/69c93703-ab00-47ca-b8f4-a32c96e74925/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Operations Strategy Associate role is a generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities.
You’re likely someone who’s interested in and capable of solving different problem types, you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough. These are the ingredients for a problem-solver who is eager to flex into multiple different types of roles and responsibilities depending on what’s needed and most impactful.
While we know that you'll likely start working within one of our Operations teams, we don’t know exactly what work or projects you’ll drive out of the gate, so you’ll notice the work we’re advertising isn’t entirely specific. Some candidates may begin in more execution-focused roles within Operations, depending on their strengths, while others may take on project or team leadership earlier on.
But we’ll make a few promises about the role: it will be high-impact, fast-paced work that directly affects our customers, product, and business.
Because you'll be joining the business where your strengths and our highest priorities intersect, no two Associates have exactly the same experience. Here are a few examples of the types of work you may own:
Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process.
Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts.
Build an internal predictive analytics model to catch bad payers earlier with high accuracy.
Spearhead a quality task force that ensures top quality for our biggest customers.
Manage a team of agents within one of our Operations teams.
Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes.
We find those who are most successful in this type of role:
Are insatiably curious and notice non-obvious clues and patterns: Curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way.
Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth.
Bring a tenacity and persistence to problem-solving: You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.
Bounce back from failure quickly: You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return.
We are hiring multiple people and will continue hiring indefinitely for this role. We won’t close the funnel prematurely based on other candidates, but may periodically pause applications due to volume. We will hire everyone who meets our threshold of excellence and hope you meet our criteria.
We do not require any experience for this role. Experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation. In addition to experience, these two items are determined by performance during the interview process.
We are remote-first, giving you the flexibility to work with us from many places.
Fast-Paced startup environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our customers on both sides of the marketplace.
Application
Case Study
Case Interview with one of our Operations Leaders
Interview with our Head of Operations
Interview with one of our Co-CEOs
*After submitting your application, please check your spam folder periodically over the next few days for updates.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW\n\nThe Operations Strategy Associate role is a generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities.\n\nYou’re likely someone who’s interested in and capable of solving different problem types, you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough. These are the ingredients for a problem-solver who is eager to flex into multiple different types of roles and responsibilities depending on what’s needed and most impactful. \n\nWhile we know that you'll likely start working within one of our Operations teams, we don’t know exactly what work or projects you’ll drive out of the gate, so you’ll notice the work we’re advertising isn’t entirely specific. Some candidates may begin in more execution-focused roles within Operations, depending on their strengths, while others may take on project or team leadership earlier on.\n\nBut we’ll make a few promises about the role: it will be high-impact, fast-paced work that directly affects our customers, product, and business.\n\n\n\n\nWHAT YOU MAY DO\n\nBecause you'll be joining the business where your strengths and our highest priorities intersect, no two Associates have exactly the same experience. Here are a few examples of the types of work you may own:\n\n - Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process.\n\n - Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts.\n\n - Build an internal predictive analytics model to catch bad payers earlier with high accuracy.\n\n - Spearhead a quality task force that ensures top quality for our biggest customers.\n\n - Manage a team of agents within one of our Operations teams. \n\n - Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes.\n\n \n\n\nWHO WE'RE LOOKING FOR\n\nWe find those who are most successful in this type of role:\n\n - Are insatiably curious and notice non-obvious clues and patterns: Curiosity https://creatingvalue.substack.com/i/46535664/noticing-and-curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way.\n\n - Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth.\n\n - Bring a tenacity and persistence to problem-solving: You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.\n\n - Bounce back from failure quickly: You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return. \n \n \n\nWe are hiring multiple people and will continue hiring indefinitely for this role. We won’t close the funnel prematurely based on other candidates, but may periodically pause applications due to volume. We will hire everyone who meets our threshold of excellence and hope you meet our criteria.\n\n\n\nWe do not require any experience for this role. Experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation. In addition to experience, these two items are determined by performance during the interview process.\n\n \n\n\nWHY JOIN CLIPBOARD?\n\n - We are remote-first, giving you the flexibility to work with us from many places.\n\n - Fast-Paced startup environment. Join a company that values curiosity, independence, and growth. \n\n - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our customers on both sides of the marketplace.\n\n\n\n\nHIRING PROCESS\n\n 1. Application\n\n 2. Case Study\n\n 3. Case Interview with one of our Operations Leaders\n\n 4. Interview with our Head of Operations\n\n 5. Interview with one of our Co-CEOs\n\n \n\n*After submitting your application, please check your spam folder periodically over the next few days for updates.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$60K – $90K","scrapeableCompensationSalarySummary":"$60K - $90K","compensationTiers":[{"id":"6079cefc-96ec-4d74-87cf-96fe5ab83b5a","tierSummary":"$60K – $90K","title":null,"additionalInformation":null,"components":[{"id":"a0bbc00e-ce15-403a-88cd-9f246804d7cd","summary":"$60K – $90K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":60000,"maxValue":90000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":60000,"maxValue":90000}]}},{"id":"8dda6bc0-378d-449a-a15a-490b891b03b2","title":"Manager, Strategic Partnerships","department":"Sales","team":"Sales","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-09T13:01:13.748+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/8dda6bc0-378d-449a-a15a-490b891b03b2","applyUrl":"https://jobs.ashbyhq.com/clipboard/8dda6bc0-378d-449a-a15a-490b891b03b2/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
We’re looking for a Manager, Strategic Partnerships to help grow our healthcare staffing marketplace through high-impact relationships with companies and organizations that already serve our customers.
This person will identify, build, and manage partnerships with groups such as healthcare REITs, law firms, technology companies, consultants, associations, and other organizations with deep relationships across the healthcare ecosystem.
The goal is to create mutually beneficial partnerships that help us reach more healthcare facilities, strengthen our market position, and deliver more value to both sides of the marketplace.
Identify, develop, and manage strategic partnerships with organizations that have strong relationships across the healthcare operator ecosystem, including healthcare REITs, healthcare-focused law firms, technology vendors, consultants, advisory firms, and industry associations.
Own the partnership lifecycle end to end: sourcing and prioritizing potential partners, building the business case, leading outreach and discovery, negotiating partnership structures, coordinating internal stakeholders, launching partnerships, and tracking performance over time.
Create partnership models that generate mutual value, including referrals, co-marketing, strategic introductions, integrations, channel partnerships, and other creative commercial arrangements.
Attend conferences, trade shows, and other industry events where strategic partner relationships can be developed.
Work closely with Sales, Account Management, Marketing, Operations, Legal, Product, and Leadership to ensure partnerships are commercially valuable, operationally realistic, and aligned with company priorities.
Bring market feedback back into the business to help shape our strategy, positioning, product opportunities, and customer acquisition efforts.
4+ years of experience in strategic partnerships, business development, sales, growth, healthcare, healthcare technology, healthcare services, staffing, real estate, consulting, or a related field
Existing relationships in healthcare services, real estate, technology, or related adjacent industries
Experience sourcing, structuring, and managing commercial relationships
Comfort operating in ambiguity and building a function, playbook, or channel from the ground up
Excellent written and verbal communication skills
Strong business judgment and ability to identify mutually beneficial opportunities
Proven ability to build trust with senior external stakeholders and balance relationship-building with measurable commercial outcomes
Excitement to be a part of building out a system that serves as the playbook for potential future hires in this space
Insurance benefits and 401k options
Unlimited PTO and flexible holidays
Remote flexibility
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE\n\nWe’re looking for a Manager, Strategic Partnerships to help grow our healthcare staffing marketplace through high-impact relationships with companies and organizations that already serve our customers.\n\nThis person will identify, build, and manage partnerships with groups such as healthcare REITs, law firms, technology companies, consultants, associations, and other organizations with deep relationships across the healthcare ecosystem.\n\nThe goal is to create mutually beneficial partnerships that help us reach more healthcare facilities, strengthen our market position, and deliver more value to both sides of the marketplace.\n\n\n\n\nWHAT YOU’LL DO\n\n - Identify, develop, and manage strategic partnerships with organizations that have strong relationships across the healthcare operator ecosystem, including healthcare REITs, healthcare-focused law firms, technology vendors, consultants, advisory firms, and industry associations.\n\n - Own the partnership lifecycle end to end: sourcing and prioritizing potential partners, building the business case, leading outreach and discovery, negotiating partnership structures, coordinating internal stakeholders, launching partnerships, and tracking performance over time.\n\n - Create partnership models that generate mutual value, including referrals, co-marketing, strategic introductions, integrations, channel partnerships, and other creative commercial arrangements.\n\n - Attend conferences, trade shows, and other industry events where strategic partner relationships can be developed.\n\n - Work closely with Sales, Account Management, Marketing, Operations, Legal, Product, and Leadership to ensure partnerships are commercially valuable, operationally realistic, and aligned with company priorities.\n\n - Bring market feedback back into the business to help shape our strategy, positioning, product opportunities, and customer acquisition efforts.\n\n\nWHAT WE’RE LOOKING FOR\n\n - 4+ years of experience in strategic partnerships, business development, sales, growth, healthcare, healthcare technology, healthcare services, staffing, real estate, consulting, or a related field\n\n - Existing relationships in healthcare services, real estate, technology, or related adjacent industries\n\n - Experience sourcing, structuring, and managing commercial relationships\n\n - Comfort operating in ambiguity and building a function, playbook, or channel from the ground up\n\n - Excellent written and verbal communication skills\n\n - Strong business judgment and ability to identify mutually beneficial opportunities\n\n - Proven ability to build trust with senior external stakeholders and balance relationship-building with measurable commercial outcomes\n\n - Excitement to be a part of building out a system that serves as the playbook for potential future hires in this space\n\n\nWHAT WE OFFER\n\n - Insurance benefits and 401k options\n\n - Unlimited PTO and flexible holidays\n\n - Remote flexibility\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$155K – $215K • Base Salary Range $115,000 - $145,000","scrapeableCompensationSalarySummary":"$155K - $215K","compensationTiers":[{"id":"acc2cee7-c8d8-43b8-ac43-fb4641dcc10e","tierSummary":"OTE $155K – $215K • Base Salary Range $115,000 - $145,000","title":null,"additionalInformation":"Base Salary Range $115,000 - $145,000","components":[{"id":"a1b0ae61-3e91-4e27-9f26-87a5539abda4","summary":"OTE $155K – $215K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":155000,"maxValue":215000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":155000,"maxValue":215000}]}},{"id":"11673cb5-ab23-467a-95f5-085c3af98411","title":"In-House Content Creator","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-04T16:19:48.380+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/11673cb5-ab23-467a-95f5-085c3af98411","applyUrl":"https://jobs.ashbyhq.com/clipboard/11673cb5-ab23-467a-95f5-085c3af98411/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
We're building Million Dollar Nurse, a new YouTube channel for nurses and caretakers across America looking to advance their careers. Nurses are one of the largest and hardest-working groups in the country, but they have few resources available to them to help them outside of the classroom.
We’re changing that, becoming the place nurses go to learn and progress. The first step to realizing this vision is a YouTube channel similar to CeraVe’s Daily Derm. From there, we'll build out a newsletter, an engaged community, and eventually a hub of free resources, similar to what The White Coat Investor is for doctors.
You'll be the person who makes that happen, both behind the scenes and on camera.
You will run a lean production that creates 7 short-form videos and 1 long-form video every week. To start, you’ll have an editor and thumbnail designer reporting to you, but as the channel scales, so will your team and resources.
What that means in practice:
You're on camera 3-4 hours per week. You host both the daily shorts and the weekly long-form videos.
You set the content strategy. What topics we cover, what angles we take, what we skip. You're the one who knows “17 Habits of Rich Nurses” is going to crush and that “Nursing Career Tips” isn't worth anyone's time.
You manage the production. From concept to delivery, you keep the production moving, delivering great work while sticking to deadlines.
You watch what's working. Alongside our Head of Social, you analyze our numbers bi-weekly to determine what’s working, what’s not, and how we tweak production to boost performance.
Who We're Looking For
This role doesn't fit one obvious resume. This role could click for someone from content, journalism, ops, finance, healthcare, or some mix of all of them. We care more about who you are than what you did last.
Notably:
You’re magnetic on camera. Think CatGPT or Emily McDonald. You come across as a confident, genuine mentor that our audience deeply trusts.
You're curious and you learn fast. This job touches finance, content, YouTube growth, team management, and an audience you likely don’t know well yet. That should excite you, not concern you.
You’re a great writer. You are able to research and distill “boring” topics into engaging scripts that nurses are excited to watch.
You care about the audience. Nurses deserve better than what's out there and the idea of helping people better their lives should excite you.
You've produced video content before
You've grown a YouTube channel
You've worked in financial services, media, or healthcare
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nTHE OPPORTUNITY\n\nWe're building Million Dollar Nurse https://www.youtube.com/@MillionDollarNurse, a new YouTube channel for nurses and caretakers across America looking to advance their careers. Nurses are one of the largest and hardest-working groups in the country, but they have few resources available to them to help them outside of the classroom.\n\n\n\nWe’re changing that, becoming the place nurses go to learn and progress. The first step to realizing this vision is a YouTube channel similar to CeraVe’s Daily Derm http://youtube.com/channel/UC1gRb7v3ZmLy_GqtG7VLavg?themeRefresh=1. From there, we'll build out a newsletter, an engaged community, and eventually a hub of free resources, similar to what The White Coat Investor https://www.whitecoatinvestor.com/personal-finance-for-doctors/ is for doctors.\n\n\n\nYou'll be the person who makes that happen, both behind the scenes and on camera.\n\n\nWHAT YOU'LL OWN\n\nYou will run a lean production that creates 7 short-form videos and 1 long-form video every week. To start, you’ll have an editor and thumbnail designer reporting to you, but as the channel scales, so will your team and resources.\n\n\n\nWhat that means in practice:\n\n - You're on camera 3-4 hours per week. You host both the daily shorts and the weekly long-form videos.\n\n - You set the content strategy. What topics we cover, what angles we take, what we skip. You're the one who knows “17 Habits of Rich Nurses” is going to crush and that “Nursing Career Tips” isn't worth anyone's time.\n\n - You manage the production. From concept to delivery, you keep the production moving, delivering great work while sticking to deadlines.\n\n - You watch what's working. Alongside our Head of Social, you analyze our numbers bi-weekly to determine what’s working, what’s not, and how we tweak production to boost performance.\n\n\n\nWho We're Looking For\n\nThis role doesn't fit one obvious resume. This role could click for someone from content, journalism, ops, finance, healthcare, or some mix of all of them. We care more about who you are than what you did last.\n\n\n\nNotably:\n\n - You’re magnetic on camera. Think CatGPT https://www.instagram.com/reel/DZLwZ3cCVyh/?hl=en or Emily McDonald https://www.instagram.com/reel/DbQ4tlBxVG6/?hl=en. You come across as a confident, genuine mentor that our audience deeply trusts.\n\n - You're curious and you learn fast. This job touches finance, content, YouTube growth, team management, and an audience you likely don’t know well yet. That should excite you, not concern you.\n\n - You’re a great writer. You are able to research and distill “boring” topics into engaging scripts that nurses are excited to watch.\n\n - You care about the audience. Nurses deserve better than what's out there and the idea of helping people better their lives should excite you.\n\n\nBONUS, NOT REQUIRED:\n\n - You've produced video content before\n\n - You've grown a YouTube channel\n\n - You've worked in financial services, media, or healthcare\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$85K – $110K • Offers Equity","scrapeableCompensationSalarySummary":"$85K - $110K","compensationTiers":[{"id":"804052e4-512d-4a87-a091-151ea37e142c","tierSummary":"$85K – $110K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"cecde5e8-7c6e-4dfd-9d5c-dcf4d8525c9d","summary":"$85K – $110K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":85000,"maxValue":110000},{"id":"d35eab92-ecac-465f-b369-633eb5624d52","summary":"Offers Equity","compensationType":"EquityCashValue","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":85000,"maxValue":110000},{"compensationType":"EquityCashValue","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"e460c498-cd2f-43bd-9930-954367036d90","title":"Operations Strategy Associate","department":"Customer Operations","team":"Customer Operations","employmentType":"FullTime","location":"Remote (Canada, UK, EU)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-18T02:37:58.051+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/e460c498-cd2f-43bd-9930-954367036d90","applyUrl":"https://jobs.ashbyhq.com/clipboard/e460c498-cd2f-43bd-9930-954367036d90/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Operations Strategy Associate role is a generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities.
You’re likely someone who’s interested in and capable of solving different problem types, you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough. These are the ingredients for a problem-solver who is eager to flex into multiple different types of roles and responsibilities depending on what’s needed and most impactful.
While we know that you'll likely start working within one of our Operations teams, we don’t know exactly what work or projects you’ll drive out of the gate, so you’ll notice the work we’re advertising isn’t entirely specific. Some candidates may begin in more execution-focused roles within Operations, depending on their strengths, while others may take on project or team leadership earlier on.
But we’ll make a few promises about the role: it will be high-impact, fast-paced work that directly affects our customers, product, and business.
Because you'll be joining the business where your strengths and our highest priorities intersect, no two Associates have exactly the same experience. Here are a few examples of the types of work you may own:
Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process.
Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts.
Build an internal predictive analytics model to catch bad payers earlier with high accuracy.
Spearhead a quality task force that ensures top quality for our biggest customers.
Manage a team of agents within one of our Operations teams.
Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes.
We find those who are most successful in this type of role:
Are insatiably curious and notice non-obvious clues and patterns: Curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way.
Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth.
Bring a tenacity and persistence to problem-solving: You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.
Bounce back from failure quickly: You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return.
We are hiring multiple people and will continue hiring indefinitely for this role. We won’t close the funnel prematurely based on other candidates, but may periodically pause applications due to volume. We will hire everyone who meets our threshold of excellence and hope you meet our criteria.
We do not require any experience for this role. Experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation. In addition to experience, these two items are determined by performance during the interview process.
We are remote-first, giving you the flexibility to work with us from many places.
Fast-Paced startup environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our customers on both sides of the marketplace.
Application
Case Study
Case Interview with one of our Operations Leaders
Interview with our Head of Operations
Interview with one of our Co-CEOs
*After submitting your application, please check your spam folder periodically over the next few days for updates.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nOVERVIEW\n\nThe Operations Strategy Associate role is a generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities.\n\nYou’re likely someone who’s interested in and capable of solving different problem types, you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough. These are the ingredients for a problem-solver who is eager to flex into multiple different types of roles and responsibilities depending on what’s needed and most impactful. \n\nWhile we know that you'll likely start working within one of our Operations teams, we don’t know exactly what work or projects you’ll drive out of the gate, so you’ll notice the work we’re advertising isn’t entirely specific. Some candidates may begin in more execution-focused roles within Operations, depending on their strengths, while others may take on project or team leadership earlier on.\n\nBut we’ll make a few promises about the role: it will be high-impact, fast-paced work that directly affects our customers, product, and business.\n\n \n\n\nWHAT YOU MAY DO\n\nBecause you'll be joining the business where your strengths and our highest priorities intersect, no two Associates have exactly the same experience. Here are a few examples of the types of work you may own:\n\n - Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process.\n\n - Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts.\n\n - Build an internal predictive analytics model to catch bad payers earlier with high accuracy.\n\n - Spearhead a quality task force that ensures top quality for our biggest customers.\n\n - Manage a team of agents within one of our Operations teams. \n\n - Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes.\n\n \n\n\nWHO WE'RE LOOKING FOR\n\nWe find those who are most successful in this type of role:\n\n - Are insatiably curious and notice non-obvious clues and patterns: Curiosity https://creatingvalue.substack.com/i/46535664/noticing-and-curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way.\n\n - Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth.\n\n - Bring a tenacity and persistence to problem-solving: You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.\n\n - Bounce back from failure quickly: You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return. \n \n \n\nWe are hiring multiple people and will continue hiring indefinitely for this role. We won’t close the funnel prematurely based on other candidates, but may periodically pause applications due to volume. We will hire everyone who meets our threshold of excellence and hope you meet our criteria.\n\n \n\nWe do not require any experience for this role. Experience will be taken into consideration for both (a) the work you’re placed into once hired and (b) compensation. In addition to experience, these two items are determined by performance during the interview process.\n\n \n\n\nWHY JOIN CLIPBOARD?\n\n - We are remote-first, giving you the flexibility to work with us from many places.\n\n - Fast-Paced startup environment. Join a company that values curiosity, independence, and growth. \n\n - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.\n\n - Opportunity to make a significant impact with our customers on both sides of the marketplace.\n\n \n\n\nHIRING PROCESS\n\n 1. Application\n\n 2. Case Study\n\n 3. Case Interview with one of our Operations Leaders\n\n 4. Interview with our Head of Operations\n\n 5. Interview with one of our Co-CEOs\n\n \n\n*After submitting your application, please check your spam folder periodically over the next few days for updates.\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$50K – $80K","scrapeableCompensationSalarySummary":"$50K - $80K","compensationTiers":[{"id":"35052979-fc9d-4579-8446-cbea1712aa07","tierSummary":"$50K – $80K","title":null,"additionalInformation":null,"components":[{"id":"c10146fb-fb5f-4f5d-acb9-ab5f6a67a5d1","summary":"$50K – $80K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":50000,"maxValue":80000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":50000,"maxValue":80000}]}},{"id":"383cc244-7fc9-4b74-9a97-3793ea53f65a","title":"Product Strategy & Operations","department":"Product","team":"Product","employmentType":"FullTime","location":"Hybrid (San Francisco, CA)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-10T03:39:06.382+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/383cc244-7fc9-4b74-9a97-3793ea53f65a","applyUrl":"https://jobs.ashbyhq.com/clipboard/383cc244-7fc9-4b74-9a97-3793ea53f65a/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Clipboard Health is a marketplace that connects healthcare facilities with professionals looking for shifts.
Our largest customers run complex operations, and when something isn't working, the problem often sits across multiple teams, systems, and stakeholders. A customer may be implementing a new product, dealing with a complex integration, or facing an operational issue with no obvious owner or solution.
That's where you come in.
As a Product Strategy & Operations team member, you'll work directly with some of our most important enterprise customers while partnering closely with Product, Engineering, and Operations. You'll take ambiguous problems, figure out what's actually happening, and drive the work required to solve them.
This isn't a role where you hand over a recommendation and move on. You'll own critical initiatives from understanding the problem through implementation and resolution.
Own complex customer and product problems from diagnosis through resolution
Work directly with enterprise customers to understand their challenges, manage expectations, and build strong relationships with stakeholders ranging from operators to VP and Director-level leaders
Lead complex implementations, particularly involving areas such as time clock compliance, payroll, and integrations with systems like ADP and UKG
Break ambiguous problems into clear workstreams, priorities, owners, and timelines
Dig into data and customer feedback to identify root causes and separate symptoms from the underlying problem
Partner closely with Product and Engineering to investigate issues, define solutions, and improve the product based on what you're seeing with customers
Coordinate across Product, Engineering, Operations, and other internal teams to unblock work and keep critical initiatives moving
Communicate clearly and directly with customers and internal stakeholders, especially when priorities shift or things aren't going according to plan
Identify recurring customer problems and patterns, and use those insights to help improve our product and how we operate
Travel to customer sites occasionally when being there in person will help move an important problem or implementation forward
2–6 years of experience in consulting, strategy and operations, implementation, customer strategy, or another role where you've managed complex problems and demanding stakeholders
Experience working directly with clients or customers, ideally in situations where you were responsible for managing relationships and navigating difficult conversations
Comfortable operating in ambiguity. You can walk into a situation with incomplete information, ask the right questions, and create a clear plan
Strong analytical and problem-solving skills. You know how to dig beneath the topline and get to the root cause of an issue
Excellent verbal and written communication skills. We'd feel confident putting you in front of senior customer stakeholders
Strong stakeholder management skills and the ability to drive work across teams without direct authority
Highly organized and able to manage multiple workstreams, priorities, and stakeholders at once
A strong sense of ownership. You'd rather be responsible for the outcome than simply complete your piece of the work
Curious, resourceful, and persistent when the answer isn't obvious
Consulting backgrounds are often a strong fit, particularly for candidates who have experience solving ambiguous problems, working directly with clients, and driving complex projects across multiple stakeholders. However, we're open to candidates from other backgrounds with the same core skill set.
This is an onsite role based in our San Francisco office for ~2 days per week. We're also open to candidates who are willing to relocate to the Bay Area.
At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job.
Our process is designed around that:
Preliminary Screen
Case Study
Case Study Interview
Hiring Manager Interview
Culture Interview
Reference Check
Offer!
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nPRODUCT STRATEGY & OPERATIONS\n\nClipboard Health is a marketplace that connects healthcare facilities with professionals looking for shifts.\n\nOur largest customers run complex operations, and when something isn't working, the problem often sits across multiple teams, systems, and stakeholders. A customer may be implementing a new product, dealing with a complex integration, or facing an operational issue with no obvious owner or solution.\n\nThat's where you come in.\n\nAs a Product Strategy & Operations team member, you'll work directly with some of our most important enterprise customers while partnering closely with Product, Engineering, and Operations. You'll take ambiguous problems, figure out what's actually happening, and drive the work required to solve them.\n\nThis isn't a role where you hand over a recommendation and move on. You'll own critical initiatives from understanding the problem through implementation and resolution.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own complex customer and product problems from diagnosis through resolution\n\n - Work directly with enterprise customers to understand their challenges, manage expectations, and build strong relationships with stakeholders ranging from operators to VP and Director-level leaders\n\n - Lead complex implementations, particularly involving areas such as time clock compliance, payroll, and integrations with systems like ADP and UKG\n\n - Break ambiguous problems into clear workstreams, priorities, owners, and timelines\n\n - Dig into data and customer feedback to identify root causes and separate symptoms from the underlying problem\n\n - Partner closely with Product and Engineering to investigate issues, define solutions, and improve the product based on what you're seeing with customers\n\n - Coordinate across Product, Engineering, Operations, and other internal teams to unblock work and keep critical initiatives moving\n\n - Communicate clearly and directly with customers and internal stakeholders, especially when priorities shift or things aren't going according to plan\n\n - Identify recurring customer problems and patterns, and use those insights to help improve our product and how we operate\n\n - Travel to customer sites occasionally when being there in person will help move an important problem or implementation forward\n\n\nWHAT WE'RE LOOKING FOR\n\n - 2–6 years of experience in consulting, strategy and operations, implementation, customer strategy, or another role where you've managed complex problems and demanding stakeholders\n\n - Experience working directly with clients or customers, ideally in situations where you were responsible for managing relationships and navigating difficult conversations\n\n - Comfortable operating in ambiguity. You can walk into a situation with incomplete information, ask the right questions, and create a clear plan\n\n - Strong analytical and problem-solving skills. You know how to dig beneath the topline and get to the root cause of an issue\n\n - Excellent verbal and written communication skills. We'd feel confident putting you in front of senior customer stakeholders\n\n - Strong stakeholder management skills and the ability to drive work across teams without direct authority\n\n - Highly organized and able to manage multiple workstreams, priorities, and stakeholders at once\n\n - A strong sense of ownership. You'd rather be responsible for the outcome than simply complete your piece of the work\n\n - Curious, resourceful, and persistent when the answer isn't obvious\n\nConsulting backgrounds are often a strong fit, particularly for candidates who have experience solving ambiguous problems, working directly with clients, and driving complex projects across multiple stakeholders. However, we're open to candidates from other backgrounds with the same core skill set.\n\n\n\n\nLOCATION\n\nThis is an onsite role based in our San Francisco office for ~2 days per week. We're also open to candidates who are willing to relocate to the Bay Area.\n\n\n\n\nTHE INTERVIEW PROCESS\n\nAt Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job.\n\nOur process is designed around that:\n\n 1. Preliminary Screen\n\n 2. Case Study\n\n 3. Case Study Interview\n\n 4. Hiring Manager Interview\n\n 5. Culture Interview\n\n 6. Reference Check\n\n 7. Offer!\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$120K – $160K","scrapeableCompensationSalarySummary":"$120K - $160K","compensationTiers":[{"id":"825322dc-f4c4-4662-be47-9796aa12e481","tierSummary":"$120K – $160K","title":null,"additionalInformation":null,"components":[{"id":"77d5edad-23d1-46d6-bed5-9beff962748c","summary":"$120K – $160K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":160000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":160000}]}},{"id":"3140ff24-cfdc-4f22-a81f-ccac98ef9120","title":"AI Tooling Program Manager","department":"Customer Operations","team":"Customer Operations","employmentType":"FullTime","location":"Remote (Non-U.S.)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-14T13:43:34.612+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Mexico City","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/3140ff24-cfdc-4f22-a81f-ccac98ef9120","applyUrl":"https://jobs.ashbyhq.com/clipboard/3140ff24-cfdc-4f22-a81f-ccac98ef9120/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Our team is hiring an AI Tooling Program Manager to own and scale our internal automation and AI tooling portfolio. This is a senior individual contributor role with program-level ownership; you'll define the roadmap, drive delivery across multiple concurrent initiatives, and partner directly with Operations leadership to hit agent efficiency targets.
This is not a traditional program manager role. Success comes from breaking down ambiguous operational problems, identifying root causes, making high-quality decisions with imperfect information, and delivering measurable business outcomes.
This role offers a path toward people management within 6–12 months, based on performance. Progression along this path will be driven by demonstrating strong delivery velocity, taking end-to-end ownership of the roadmap, and showing the ability to develop and hold junior team members accountable.
Define and own the quarterly roadmap for AI and automation tooling, anchored to clear efficiency outcomes.
Translate ambiguous operational problems into scalable, systems-level solutions
Drive end-to-end delivery across discovery, scoping, build, and launch keeping multiple complex initiatives on track
Set and uphold a high execution bar by diving into the details, identifying issues early, and driving continuous improvement
Navigate cross-functional dynamics across Ops, Engineering, and Product, proactively identifying friction and resolving it directly
Technical Portfolio Thinking - You break down complex business problems and design systems-level solutions from first principles. You think in workflows, dependencies, and tradeoffs not just features.
Execution Discipline - You have a clear model for excellent project execution from discovery through delivery. You know when to stay high-level and when to go deep, and you catch issues before they become blockers.
Stakeholder Influence - You communicate directly and effectively across functions. You identify misalignment early and resolve cross-functional challenges without unnecessary escalation.
Leadership Trajectory - You’re motivated to grow into a people management role. You’ve mentored or supported others and care about raising the bar for the team, not just delivering your own work.
Experience building or scaling internal tooling in high-growth environments
Familiarity with AI-driven automation and its practical application to operational workflows
Background in Ops, Support, or CX, with a deep understanding of user needs and pain points
Application
Case Study
Interview with our Head of Core Services
Interview with our Head of Operations
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nABOUT THE ROLE\n\nOur team is hiring an AI Tooling Program Manager to own and scale our internal automation and AI tooling portfolio. This is a senior individual contributor role with program-level ownership; you'll define the roadmap, drive delivery across multiple concurrent initiatives, and partner directly with Operations leadership to hit agent efficiency targets.\n\nThis is not a traditional program manager role. Success comes from breaking down ambiguous operational problems, identifying root causes, making high-quality decisions with imperfect information, and delivering measurable business outcomes.\n\nThis role offers a path toward people management within 6–12 months, based on performance. Progression along this path will be driven by demonstrating strong delivery velocity, taking end-to-end ownership of the roadmap, and showing the ability to develop and hold junior team members accountable.\n\n\n\n\nWHAT YOU’LL DO\n\n - Define and own the quarterly roadmap for AI and automation tooling, anchored to clear efficiency outcomes.\n\n - Translate ambiguous operational problems into scalable, systems-level solutions\n\n - Drive end-to-end delivery across discovery, scoping, build, and launch keeping multiple complex initiatives on track\n\n - Set and uphold a high execution bar by diving into the details, identifying issues early, and driving continuous improvement\n\n - Navigate cross-functional dynamics across Ops, Engineering, and Product, proactively identifying friction and resolving it directly\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - Technical Portfolio Thinking - You break down complex business problems and design systems-level solutions from first principles. You think in workflows, dependencies, and tradeoffs not just features.\n\n - Execution Discipline - You have a clear model for excellent project execution from discovery through delivery. You know when to stay high-level and when to go deep, and you catch issues before they become blockers.\n\n - Stakeholder Influence - You communicate directly and effectively across functions. You identify misalignment early and resolve cross-functional challenges without unnecessary escalation.\n\n - Leadership Trajectory - You’re motivated to grow into a people management role. You’ve mentored or supported others and care about raising the bar for the team, not just delivering your own work.\n\n\n\n\nNICE TO HAVE\n\n - Experience building or scaling internal tooling in high-growth environments\n\n - Familiarity with AI-driven automation and its practical application to operational workflows\n\n - Background in Ops, Support, or CX, with a deep understanding of user needs and pain points\n\n\n\n\nHIRING PROCESS\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview with our Head of Core Services\n\n 4. Interview with our Head of Operations\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$120K – $160K","scrapeableCompensationSalarySummary":"$120K - $160K","compensationTiers":[{"id":"397f8666-e419-4ecb-980d-fdc6925c017e","tierSummary":"$120K – $160K","title":null,"additionalInformation":null,"components":[{"id":"72984f2c-5e34-4eea-b14f-901bb6f29ea6","summary":"$120K – $160K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":160000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":160000}]}},{"id":"7f481ae8-22b8-4adf-8f02-b65a802b58d3","title":"Customer Support Team Lead","department":"Customer Operations","team":"Worker Ops","employmentType":"FullTime","location":"Remote (Canada, UK, EU)","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-28T10:18:01.999+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/7f481ae8-22b8-4adf-8f02-b65a802b58d3","applyUrl":"https://jobs.ashbyhq.com/clipboard/7f481ae8-22b8-4adf-8f02-b65a802b58d3/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
About the Role:
Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 200 team members who serve the 400,000+ (and growing) active professionals on our marketplace. As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team.
Your responsibility is to provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. You maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” You ensure that the customer experience remains the focal point of every discussion, set SMART goals for performance improvement, and deliver feedback that aligns with our standards. You’re also hands-on, willing to dive into customer issues directly, and you become a product expert so that you can coach your agents effectively.
Day-to-Day Responsibilities:
Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 9%
Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
Occasionally handling angry customer escalations
Ensure schedule adherence by agents and desired productivity levels
Maintaining coaching logs and providing regular written feedback to agents
Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect
Listen to team members’ feedback and resolve any challenges or conflicts
Initiate consequence management steps in the case of low-performing team members
Delegate tasks to high potential team members to build a culture of learning and development in the team
Suggest and lead team building activities for team motivation
2+ years of coaching experience – Demonstrated success coaching individuals through structured feedback, development planning, and performance improvement.
2+ years of people management experience – Experience leading customer support teams, driving performance, engagement, and accountability.
2+ years of customer support experience – Strong foundation in delivering exceptional customer service and resolving complex customer issues.
Customer obsessed – Puts workers at the centre of every decision and consistently delivers a world-class experience.
Data-driven problem solver – Uses data, trends, and root cause analysis to identify issues and deliver sustainable improvements.
Thrives in ambiguity – Adapts quickly to changing priorities, products, and processes while maintaining high performance.
Communicates with clarity – Shares information proactively, aligns stakeholders, and provides clear, actionable feedback.
Bias for action – Takes ownership, moves with urgency, and focuses on delivering outcomes over perfection.
Continuously learns – Quickly develops expertise in new tools, products, and processes, applying that knowledge to improve both personal and team performance.
Raises the talent bar – Invests in coaching, challenges others to improve, and builds a culture of accountability and excellence.
Resilient under pressure – Maintains sound judgement and consistent execution during periods of high volume, incidents, and operational change.
System Requirements
Minimum 15Mbps wired internet connection
Minimum i5 processor or equivalent
Minimum 12GB Ram
Quiet working environment
Steady power and internet connection
This is a fully remote position. Team members are expected to maintain overlapping working hours with both EST and PST time zones and must be available for weekend shifts as needed.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\nAbout the Role:\n\nWorker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 200 team members who serve the 400,000+ (and growing) active professionals on our marketplace. As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team.\n\n\n\nYour responsibility is to provide agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. You maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” You ensure that the customer experience remains the focal point of every discussion, set SMART goals for performance improvement, and deliver feedback that aligns with our standards. You’re also hands-on, willing to dive into customer issues directly, and you become a product expert so that you can coach your agents effectively.\n\n\n\nDay-to-Day Responsibilities:\n\n - Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 9%\n\n - Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations\n\n - Occasionally handling angry customer escalations\n\n - Ensure schedule adherence by agents and desired productivity levels\n\n - Maintaining coaching logs and providing regular written feedback to agents\n\n - Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect\n\n - Listen to team members’ feedback and resolve any challenges or conflicts\n\n - Initiate consequence management steps in the case of low-performing team members\n\n - Delegate tasks to high potential team members to build a culture of learning and development in the team\n\n - Suggest and lead team building activities for team motivation\n\n\n\n\nEXPERIENCE\n\n - 2+ years of coaching experience – Demonstrated success coaching individuals through structured feedback, development planning, and performance improvement.\n\n - 2+ years of people management experience – Experience leading customer support teams, driving performance, engagement, and accountability.\n\n - 2+ years of customer support experience – Strong foundation in delivering exceptional customer service and resolving complex customer issues.\n\n\n\n\nWHAT SUCCESS LOOKS LIKE IN WORKER OPERATIONS\n\n - Customer obsessed – Puts workers at the centre of every decision and consistently delivers a world-class experience.\n\n - Data-driven problem solver – Uses data, trends, and root cause analysis to identify issues and deliver sustainable improvements.\n\n - Thrives in ambiguity – Adapts quickly to changing priorities, products, and processes while maintaining high performance.\n\n - Communicates with clarity – Shares information proactively, aligns stakeholders, and provides clear, actionable feedback.\n\n - Bias for action – Takes ownership, moves with urgency, and focuses on delivering outcomes over perfection.\n\n - Continuously learns – Quickly develops expertise in new tools, products, and processes, applying that knowledge to improve both personal and team performance.\n\n - Raises the talent bar – Invests in coaching, challenges others to improve, and builds a culture of accountability and excellence.\n\n - Resilient under pressure – Maintains sound judgement and consistent execution during periods of high volume, incidents, and operational change.\n\n\n\nSystem Requirements\n\n - Minimum 15Mbps wired internet connection\n\n - Minimum i5 processor or equivalent\n\n - Minimum 12GB Ram\n\n - Quiet working environment\n\n - Steady power and internet connection\n\n\n\nThis is a fully remote position. Team members are expected to maintain overlapping working hours with both EST and PST time zones and must be available for weekend shifts as needed.\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"875a2615-be51-4347-b16a-82869173d548","title":"Onboarding Expert","department":"Customer Operations","team":"Documents","employmentType":"FullTime","location":"Remote (Central & South America)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-07T14:47:40.087+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Argentina","addressLocality":"Buenos Aires"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/875a2615-be51-4347-b16a-82869173d548","applyUrl":"https://jobs.ashbyhq.com/clipboard/875a2615-be51-4347-b16a-82869173d548/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
As an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.
Make ~60 targeted outbound calls per day to Clipboard app users.
Host ~5 pre-booked 15-minute onboarding consultations daily.
Send follow-up emails and texts to answer questions and support worker onboarding.
Respond to inbound messages and support tickets.
Keep clear documentation of all interactions.
Identify pain points and opportunities for improvement in the worker experience.
Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.
You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.
You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.
You speak and write English clearly and professionally.
You’re organized, follow through on tasks, and don’t let things slip.
You’re curious, resourceful, and always looking for the root cause of a problem.
You’re quick with tools and not afraid to learn new systems.
You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.
Able to work weekdays in US Eastern Time.
Experience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.
Not cold calling - you’ll only speak with professionals who have accounts on the app.
Not technical support - you’ll guide workers but escalate deeper tech issues.
Not repetitive - every conversation is unique, and you’ll need to think on your feet.
100% Remote
Mission-driven work that improves lives
Supportive, collaborative international team
Career growth in a fast-moving tech company
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.
Start your journey with Clipboard - fill out the form below, and let’s make an impact together.
Want to know more? Please feel free to check out our Remote Work Guidelines.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\nABOUT THE ROLE:\n\nAs an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.\n\n\n\n\nWHAT YOU’LL BE DOING\n\n - Make ~60 targeted outbound calls per day to Clipboard app users.\n\n - Host ~5 pre-booked 15-minute onboarding consultations daily.\n\n - Send follow-up emails and texts to answer questions and support worker onboarding.\n\n - Respond to inbound messages and support tickets.\n\n - Keep clear documentation of all interactions.\n\n - Identify pain points and opportunities for improvement in the worker experience.\n\n - Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.\n\n\nWHAT MAKES YOU A GREAT FIT\n\n - You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.\n\n - You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.\n\n - You speak and write English clearly and professionally.\n\n - You’re organized, follow through on tasks, and don’t let things slip.\n\n - You’re curious, resourceful, and always looking for the root cause of a problem.\n\n - You’re quick with tools and not afraid to learn new systems.\n\n - You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.\n\n - Able to work weekdays in US Eastern Time.\n \n \n\nExperience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required. If you’re a quick learner with great communication skills, we want to hear from you.\n\n\n\n\nWHAT THIS ROLE IS NOT\n\n - Not cold calling - you’ll only speak with professionals who have accounts on the app.\n\n - Not technical support - you’ll guide workers but escalate deeper tech issues.\n\n - Not repetitive - every conversation is unique, and you’ll need to think on your feet.\n\n\n\n\nWHY JOIN CLIPBOARD\n\n - 100% Remote\n\n - Mission-driven work that improves lives\n\n - Supportive, collaborative international team\n\n - Career growth in a fast-moving tech company\n \n \n\n\nSYSTEM REQUIREMENTS\n\nTo succeed in this role, you must have:\n\n - A reliable laptop/desktop (no Chromebooks or Linux OS).\n\n - Minimum 20 Mbps wired internet connection.\n\n - Wired headset for clear communication.\n\n - A quiet, distraction-free workspace.\n\n - Stable power and internet connectivity.\n \n \n\n\nREADY TO EMPOWER HEALTHCARE PROFESSIONALS FROM DAY ONE?\n\nStart your journey with Clipboard - fill out the form below, and let’s make an impact together.\n\n\n\nWant to know more? Please feel free to check out our Remote Work Guidelines https://docs.google.com/document/d/1pXZ4uonkoH5__h1I3s25HJWaGFI-15yszP-i4I75bUM/edit?usp=sharing.\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$20K – $25K","scrapeableCompensationSalarySummary":"$20K - $25K","compensationTiers":[{"id":"7c83b3c5-08c1-404b-97cc-87a3d365a43c","tierSummary":"Annual Compensation $20K – $25K","title":null,"additionalInformation":null,"components":[{"id":"1cdc3394-a4a6-4e29-8f9a-08d820a9a241","summary":"Annual Compensation $20K – $25K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":20000,"maxValue":25000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":20000,"maxValue":25000}]}},{"id":"cba99195-dea0-49ee-85f9-296098f86acd","title":" Senior Associate, Revenue Strategy & Growth ","department":"Sales","team":"Sales","employmentType":"FullTime","location":"U.S. (Remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-13T22:15:33.940+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/cba99195-dea0-49ee-85f9-296098f86acd","applyUrl":"https://jobs.ashbyhq.com/clipboard/cba99195-dea0-49ee-85f9-296098f86acd/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
The Revenue Strategy & Growth Senior Associate is an operator position at Clipboard, suited to an “all-around athlete” who can do it all and wants to own a revenue stream.
You’re someone who has an analytical mind and is both deeply competitive and entrepreneurial. Unlike traditional S&O or consulting roles, you are responsible for both the inputs and the outputs of your work. You will take on an area of the business and push it to the local maximum. You must be comfortable owning an outcome.
You will:
Take a vague or open ended problem and structure it into a plan
Own a recurring workstream or initiative end to end, including its metrics and outcomes
Build durable systems and automation that create leverage beyond their time (i.e. you can “fire yourself” from them because the systems work without you needing to be directly involved)
Drive cross functional execution and hold partners accountable to commitments
Validate that the work converts to intended business outcomes before scaling it
What you bring:
Strong analytical and system building skills. You can design as well as analyze
Comfort with ambiguity. You can frame problems with limited direction
Influence without authority across functions
Outcome orientation. Create impact and close loops rather than just measure activity
What We Offer:
Competitive base salary
Insurance benefits and 401k options
Unlimited PTO and flexible holidays
Remote-first flexibility
The salary range listed reflects total compensation (base + variable) for this role. Final offer will vary based on geographic location
You can also get a sense of what it's like to work in the team by checking out this profile of Ryan.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\nThe Revenue Strategy & Growth Senior Associate is an operator position at Clipboard, suited to an “all-around athlete” who can do it all and wants to own a revenue stream.\n\n\n\nYou’re someone who has an analytical mind and is both deeply competitive and entrepreneurial. Unlike traditional S&O or consulting roles, you are responsible for both the inputs and the outputs of your work. You will take on an area of the business and push it to the local maximum. You must be comfortable owning an outcome.\n\n\n\nYou will:\n\n - Take a vague or open ended problem and structure it into a plan\n\n - Own a recurring workstream or initiative end to end, including its metrics and outcomes\n\n - Build durable systems and automation that create leverage beyond their time (i.e. you can “fire yourself” from them because the systems work without you needing to be directly involved)\n\n - Drive cross functional execution and hold partners accountable to commitments\n\n - Validate that the work converts to intended business outcomes before scaling it\n\n\n\nWhat you bring:\n\n - Strong analytical and system building skills. You can design as well as analyze\n\n - Comfort with ambiguity. You can frame problems with limited direction\n\n - Influence without authority across functions\n\n - Outcome orientation. Create impact and close loops rather than just measure activity\n \n \n\nWhat We Offer:\n\n - Competitive base salary\n\n - Insurance benefits and 401k options\n\n - Unlimited PTO and flexible holidays\n\n - Remote-first flexibility\n\n\n\n\n\nThe salary range listed reflects total compensation (base + variable) for this role. Final offer will vary based on geographic location\n\n\n\nYou can also get a sense of what it's like to work in the team by checking out this profile of Ryan https://creatingvalue.substack.com/p/profile-ryan-reynolds-and-owning.\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$120K – $160K","scrapeableCompensationSalarySummary":"$120K - $160K","compensationTiers":[{"id":"c51ebd38-9eb5-4c66-bf7f-f3e865131c45","tierSummary":"Total Compensation Base + Bonus $120K – $160K","title":null,"additionalInformation":null,"components":[{"id":"074e94dd-01c8-488d-863e-71df4eb20e65","summary":"Total Compensation Base + Bonus $120K – $160K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":160000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":160000}]}},{"id":"80f1fd1c-7b09-4d6e-9a0b-e234fc9672b8","title":"AI Tooling Program Manager","department":"Customer Operations","team":"Customer Operations","employmentType":"FullTime","location":"Remote (United States)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-13T03:46:27.870+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/80f1fd1c-7b09-4d6e-9a0b-e234fc9672b8","applyUrl":"https://jobs.ashbyhq.com/clipboard/80f1fd1c-7b09-4d6e-9a0b-e234fc9672b8/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Our team is hiring an AI Tooling Program Manager to own and scale our internal automation and AI tooling portfolio. This is a senior individual contributor role with program-level ownership; you'll define the roadmap, drive delivery across multiple concurrent initiatives, and partner directly with Operations leadership to hit agent efficiency targets.
This role offers a path toward people management within 6–12 months, based on performance. Progression along this path will be driven by demonstrating strong delivery velocity, taking end-to-end ownership of the roadmap, and showing the ability to develop and hold junior team members accountable.
Define and own the quarterly roadmap for AI and automation tooling, anchored to clear efficiency outcomes.
Translate ambiguous operational problems into scalable, systems-level solutions
Drive end-to-end delivery across discovery, scoping, build, and launch keeping multiple complex initiatives on track
Set and uphold a high execution bar by diving into the details, identifying issues early, and driving continuous improvement
Navigate cross-functional dynamics across Ops, Engineering, and Product, proactively identifying friction and resolving it directly
Technical Portfolio Thinking - You break down complex business problems and design systems-level solutions from first principles. You think in workflows, dependencies, and tradeoffs not just features.
Execution Discipline - You have a clear model for excellent project execution from discovery through delivery. You know when to stay high-level and when to go deep, and you catch issues before they become blockers.
Stakeholder Influence - You communicate directly and effectively across functions. You identify misalignment early and resolve cross-functional challenges without unnecessary escalation.
Leadership Trajectory - You’re motivated to grow into a people management role. You’ve mentored or supported others and care about raising the bar for the team, not just delivering your own work.
Experience building or scaling internal tooling in high-growth environments
Familiarity with AI-driven automation and its practical application to operational workflows
Background in Ops, Support, or CX, with a deep understanding of user needs and pain points
Application
Case Study
Interview with our Head of Core Services
Interview with our Head of Operations
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\n\n\n\nABOUT THE ROLE\n\nOur team is hiring an AI Tooling Program Manager to own and scale our internal automation and AI tooling portfolio. This is a senior individual contributor role with program-level ownership; you'll define the roadmap, drive delivery across multiple concurrent initiatives, and partner directly with Operations leadership to hit agent efficiency targets.\n\n\n\nThis role offers a path toward people management within 6–12 months, based on performance. Progression along this path will be driven by demonstrating strong delivery velocity, taking end-to-end ownership of the roadmap, and showing the ability to develop and hold junior team members accountable.\n\n\n\n\nWHAT YOU’LL DO\n\n - Define and own the quarterly roadmap for AI and automation tooling, anchored to clear efficiency outcomes.\n\n - Translate ambiguous operational problems into scalable, systems-level solutions\n\n - Drive end-to-end delivery across discovery, scoping, build, and launch keeping multiple complex initiatives on track\n\n - Set and uphold a high execution bar by diving into the details, identifying issues early, and driving continuous improvement\n\n - Navigate cross-functional dynamics across Ops, Engineering, and Product, proactively identifying friction and resolving it directly\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - Technical Portfolio Thinking - You break down complex business problems and design systems-level solutions from first principles. You think in workflows, dependencies, and tradeoffs not just features.\n\n - Execution Discipline - You have a clear model for excellent project execution from discovery through delivery. You know when to stay high-level and when to go deep, and you catch issues before they become blockers.\n\n - Stakeholder Influence - You communicate directly and effectively across functions. You identify misalignment early and resolve cross-functional challenges without unnecessary escalation.\n\n - Leadership Trajectory - You’re motivated to grow into a people management role. You’ve mentored or supported others and care about raising the bar for the team, not just delivering your own work.\n\n\n\n\nNICE TO HAVE\n\n - Experience building or scaling internal tooling in high-growth environments\n\n - Familiarity with AI-driven automation and its practical application to operational workflows\n\n - Background in Ops, Support, or CX, with a deep understanding of user needs and pain points\n\n\n\n\nHIRING PROCESS\n\n 1. Application\n\n 2. Case Study\n\n 3. Interview with our Head of Core Services\n\n 4. Interview with our Head of Operations\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$120K – $160K","scrapeableCompensationSalarySummary":"$120K - $160K","compensationTiers":[{"id":"c38afc3f-4d03-497f-b71d-a4537bce4cca","tierSummary":"$120K – $160K","title":null,"additionalInformation":null,"components":[{"id":"883d681b-4426-4ed7-9e9f-a7b56d0b3333","summary":"$120K – $160K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":160000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":160000}]}},{"id":"aa269dc2-c718-4316-928f-390599546708","title":"Sales Commission Analyst","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Remote (Canada)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"U.S. (Remote)","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-08-21T00:57:02.600+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/clipboard/aa269dc2-c718-4316-928f-390599546708","applyUrl":"https://jobs.ashbyhq.com/clipboard/aa269dc2-c718-4316-928f-390599546708/application","descriptionHtml":"Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
About the Role
The Sales Commission Analyst role sits at the intersection of finance, sales operations, and analytics. Owning the accuracy, integrity, and clarity of how Clipboard pays its revenue-generating teams.
You're likely someone with sharp spreadsheet instincts and a low tolerance for unexplained numbers. You're comfortable enough in SQL to pull your own data, fluent in comp plan mechanics, and just as capable of explaining a payout discrepancy in plain English to a rep as you are tracing the formula that caused it. You take ownership of the details because you know one uninvestigated row error erodes trust in the whole system.
You will:
Calculate and process commission payouts accurately and on time each pay cycle, catching and resolving discrepancies before they land in a paycheck.
Own the mechanics of our commission plans, the calculations, tiers, and accelerators. Keeping the spreadsheets and systems that run them aligned to plan documentation.
Query and reconcile data across systems to validate commissionable revenue and investigate payout questions.
Partner with Sales, Finance, and RevOps to roll out new or updated comp plans, translating plan changes into working, auditable calculations.
Field and resolve rep-facing commission questions with clear, reliable written communication.
Build and maintain tools and dashboards that make commission tracking transparent and self-service for reps and managers.
What you bring:
Spreadsheet mastery. You build and audit complex, multi-tab models without breaking them.
Working SQL skills, comfortable pulling and reconciling data across sources.
Comp plan literacy. You can read a plan document and translate it into an accurate calculation.
Sharp attention to detail; you catch the error before it becomes a payout problem.
Strong, reliable written communication for explaining numbers to non-analysts.
Project ownership. You can take a commission cycle or plan rollout from start to finish with minimal oversight.
Experience
0-2 years in FP&A, sales operations, commissions/compensation, analytics, or a comparable analytical role.
What We Offer
Competitive base salary
Insurance benefits and 401k options
Unlimited PTO and flexible holidays
Remote-first flexibility
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
","descriptionPlain":"ABOUT CLIPBOARD\n\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\n\n\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\n\nAbout the Role\n\nThe Sales Commission Analyst role sits at the intersection of finance, sales operations, and analytics. Owning the accuracy, integrity, and clarity of how Clipboard pays its revenue-generating teams.\n\nYou're likely someone with sharp spreadsheet instincts and a low tolerance for unexplained numbers. You're comfortable enough in SQL to pull your own data, fluent in comp plan mechanics, and just as capable of explaining a payout discrepancy in plain English to a rep as you are tracing the formula that caused it. You take ownership of the details because you know one uninvestigated row error erodes trust in the whole system.\n\nYou will:\n\n - Calculate and process commission payouts accurately and on time each pay cycle, catching and resolving discrepancies before they land in a paycheck.\n\n - Own the mechanics of our commission plans, the calculations, tiers, and accelerators. Keeping the spreadsheets and systems that run them aligned to plan documentation.\n\n - Query and reconcile data across systems to validate commissionable revenue and investigate payout questions.\n\n - Partner with Sales, Finance, and RevOps to roll out new or updated comp plans, translating plan changes into working, auditable calculations.\n\n - Field and resolve rep-facing commission questions with clear, reliable written communication.\n\n - Build and maintain tools and dashboards that make commission tracking transparent and self-service for reps and managers.\n\nWhat you bring:\n\n - Spreadsheet mastery. You build and audit complex, multi-tab models without breaking them.\n\n - Working SQL skills, comfortable pulling and reconciling data across sources.\n\n - Comp plan literacy. You can read a plan document and translate it into an accurate calculation.\n\n - Sharp attention to detail; you catch the error before it becomes a payout problem.\n\n - Strong, reliable written communication for explaining numbers to non-analysts.\n\n - Project ownership. You can take a commission cycle or plan rollout from start to finish with minimal oversight.\n\nExperience\n\n - 0-2 years in FP&A, sales operations, commissions/compensation, analytics, or a comparable analytical role.\n\nWhat We Offer\n\n - Competitive base salary\n\n - Insurance benefits and 401k options\n\n - Unlimited PTO and flexible holidays\n\n - Remote-first flexibility\n\n\n\nQuick Note on Scammers: \n\nClipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.","compensation":{"compensationTierSummary":"$90K – $120K","scrapeableCompensationSalarySummary":"$90K - $120K","compensationTiers":[{"id":"acc8f669-7e0f-4d50-8f87-4e0d7f634f54","tierSummary":"$90K – $120K","title":null,"additionalInformation":null,"components":[{"id":"dfbcc722-03bd-4fd2-906e-6173ed2e8c1e","summary":"$90K – $120K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":120000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":120000}]}}],"apiVersion":"1"}