At Coco, we’re dedicated to perfecting the last-mile delivery experience through robotics. We believe the delivery service industry in its current state is massively under-serving merchants, and we are committed to creating a sustainable, reliable, and frictionless delivery experience for merchants and their customers.
Coco is a venture-backed, Series A stage startup that operates hundreds of sidewalk robots, delivering to thousands of customers every week across Los Angeles. The environment here is high-energy, collaborative, and exciting. Our HQ is located in Venice, CA.
About the Role
As a Staff Software Engineer, you will be responsible for owning and driving products from design to development to testing to production. You will work closely with product managers to understand the needs of users (merchants, consumers, and internal stakeholders), propose technical solutions, structure and manage projects for junior engineers, and report on impact.
Note: This is an in-office role. Coco is an office-first, highly collaborative and cross-functional company. We are looking for someone who is excited about the energy, collaboration, and culture-building opportunities of an in-office work environment.
About the Team
As an engineer on the Delivery Platform team, you’ll build software products that power our delivery operations. This is a diverse team of engineers that owns every part of the stack. Our responsibilities include:
Consumer and Merchant Products: We build products to create a frictionless, efficient, and delightful end-to-end delivery experience for our users - merchants and their customers. We design each robot interaction - loading the robot, tracking the delivery, unlocking the robot, etc. around user pain points and moments of delight.
Order Ingestion: We build and manage the software partnerships that allow Coco to receive orders from all major ordering platforms including DoorDash, UberEats, and GrubHub and custom systems. Work on a variety of integrations and enjoy test orders from some of your favorite restaurants!
Delivery Management: We build backend services that make automated decisions based on user behaviors, supply/demand, government regulations, sidewalk conditions, and more.
Logistics: Delivery is an expensive problem. We partner with other Coco teams (e.g., Merchant Operations, Consumer Experience, Field Operations, TeleOperations, and Autonomy), acting as a thought partner to tackle some of Coco’s most pressing efficiency and profitability initiatives.
Internal Tools: Our software enables human operators to manage a fleet of delivery robots. We maintain a mobile native app for our Field Operations team and a web app for our remote Pilots to manage assigned deliveries.
Device Infrastructure: To operate as efficiently and reliably as possible, the above systems all need access to low latency, accurate robot telemetry. We architect and build backend services that communicate with devices and track information such as health, battery status and location.
Our Stack
Golang, Typescript, Postgres, RabbitMQ, Kafka, AWS, Kubernetes, Helm, Terraform, Datadog
Basic Qualifications
BS in Computer Science or equivalent technical experience
7+ years of professional software development experience
Experience designing and leading the implementation of new platform features and services, including their deployment in AWS
Experience supporting business-critical services in production (3+ yr)
Experience developing backend services in Go (preferred) or strong fluency in a comparable ecosystem like Python, Java, Rust, or C++, with a willingness to work primarily in Go
Strong SQL database fundamentals (3+ yr)
Experience with message queue & pub/sub frameworks such as Kafka or RabbitMQ (2+ yr)
Preferred Qualifications
Experience with Kubernetes resources & Helm charts
Experience with Terraform
Experience with Typescript
Experience working in a startup environment
Coco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation
As a Robot Delivery Specialist, you’ll be on the front lines of Coco’s 24/7 operation—helping prepare, deploy, retrieve, and maintain our delivery robots. Whether you're supporting the early morning rush, an evening handoff, or a late-night recovery, your role is critical to ensuring every robot and delivery runs smoothly.
You’ll transport robots to merchant partners, perform basic maintenance, and even complete in-person deliveries when necessary. Your ability to move fast, solve problems, and follow clear procedures will keep the operation running at full speed.
Prepare and transport robots to partner hubs for operational shifts
Respond to robot retrieval calls and ensure quick turnaround of out-of-service units
Charge, clean, and perform visual and basic functional checks on all robots
Complete hand deliveries to customers when robots can’t finish a route
Follow structured SOPs using the Field Ops App to track work and report issues
Communicate regularly with the central ops and hardware teams
Maintain professionalism and deliver high-quality service to customers and merchant partners
Support daily robot launch and takedown across shifts
Ensure robots are charged, clean, and cosmetically sound
Perform basic mechanical/electrical checks or troubleshooting
Provide last-mile support through direct delivery, when needed
Participate in setup and expansion of robot hubs
Execute daily tasks assigned via the Field Operations App
Follow proper protocols, ensure documentation, and escalate issues appropriately
Full-Time: 5+ shifts per week, rotating weekends
Part-Time: 2–4 shifts per week, flexible hours based on availability
Shift Coverage needs:
Mid Shift: 11:00 AM – 7:30 PM
PM Shift: 6:00 PM – 2:30 AM
Overnight Shift: 12:30 AM – 9:00 AM
Valid driver’s license
Comfortable driving pickup trucks or large vans
Ability to lift 60+ lbs regularly
Prior work experience in a hands-on, operational, or logistics role
Proficient with smartphone apps and mobile communication tools
Flexible availability for a variety of shifts (including holidays/weekends)
Mechanically inclined (robot/electrical/equipment familiarity a plus but not required)
We’re a close-knit, high-energy team driven by collaboration and a shared mission. Whether you’re working in the field, supporting the backend, or managing a fleet launch, you’ll be surrounded by people who take pride in pushing technology forward and delivering excellent service. At Coco, we move fast, work smart, and have fun doing it.
Job Type: Part-time & Full-time
Pay: $21.00 - $23.00 per hour
","descriptionPlain":"As a Robot Delivery Specialist, you’ll be on the front lines of Coco’s 24/7 operation—helping prepare, deploy, retrieve, and maintain our delivery robots. Whether you're supporting the early morning rush, an evening handoff, or a late-night recovery, your role is critical to ensuring every robot and delivery runs smoothly.\n\nYou’ll transport robots to merchant partners, perform basic maintenance, and even complete in-person deliveries when necessary. Your ability to move fast, solve problems, and follow clear procedures will keep the operation running at full speed.\n\n\n\n\nA DAY IN THE LIFE\n\n - Prepare and transport robots to partner hubs for operational shifts\n\n - Respond to robot retrieval calls and ensure quick turnaround of out-of-service units\n\n - Charge, clean, and perform visual and basic functional checks on all robots\n\n - Complete hand deliveries to customers when robots can’t finish a route\n\n - Follow structured SOPs using the Field Ops App to track work and report issues\n\n - Communicate regularly with the central ops and hardware teams\n\n - Maintain professionalism and deliver high-quality service to customers and merchant partners\n\n\nKEY RESPONSIBILITIES\n\n - Support daily robot launch and takedown across shifts\n\n - Ensure robots are charged, clean, and cosmetically sound\n\n - Perform basic mechanical/electrical checks or troubleshooting\n\n - Provide last-mile support through direct delivery, when needed\n\n - Participate in setup and expansion of robot hubs\n\n - Execute daily tasks assigned via the Field Operations App\n\n - Follow proper protocols, ensure documentation, and escalate issues appropriately\n\n\nSCHEDULE OPTIONS\n\n - Full-Time: 5+ shifts per week, rotating weekends\n\n - Part-Time: 2–4 shifts per week, flexible hours based on availability\n\n - Shift Coverage needs:\n \n - Mid Shift: 11:00 AM – 7:30 PM\n \n - PM Shift: 6:00 PM – 2:30 AM\n \n - Overnight Shift: 12:30 AM – 9:00 AM\n\n\nBASIC QUALIFICATIONS\n\n - Valid driver’s license\n\n - Comfortable driving pickup trucks or large vans\n\n - Ability to lift 60+ lbs regularly\n\n - Prior work experience in a hands-on, operational, or logistics role\n\n - Proficient with smartphone apps and mobile communication tools\n\n - Flexible availability for a variety of shifts (including holidays/weekends)\n\n - Mechanically inclined (robot/electrical/equipment familiarity a plus but not required)\n\n\nABOUT THE TEAM\n\nWe’re a close-knit, high-energy team driven by collaboration and a shared mission. Whether you’re working in the field, supporting the backend, or managing a fleet launch, you’ll be surrounded by people who take pride in pushing technology forward and delivering excellent service. At Coco, we move fast, work smart, and have fun doing it.\n\nJob Type: Part-time & Full-time\n\nPay: $21.00 - $23.00 per hour"},{"id":"af56d6ad-f4ef-42ae-ba4e-f2908505286a","title":"Robot Delivery Technician ","department":"Operations","team":"Operations","employmentType":"FullTime","location":"Miami","secondaryLocations":[],"publishedAt":"2026-02-23T23:42:26.754+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Florida","addressCountry":"United States","addressLocality":"Miami"}},"jobUrl":"https://jobs.ashbyhq.com/cocodelivery/af56d6ad-f4ef-42ae-ba4e-f2908505286a","applyUrl":"https://jobs.ashbyhq.com/cocodelivery/af56d6ad-f4ef-42ae-ba4e-f2908505286a/application","descriptionHtml":"As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.
This position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.
Prepare and inspect robots for each shift
Diagnose, troubleshoot, and repair mechanical and electrical issues
Collaborate with engineers to test new functionalities
Deploy and support robot fleets across active markets
Conduct routine inspections and log performance data
Assemble, maintain, and repair robot hardware
Diagnose mechanical, electrical, and software issues
Track recurring issues and contribute to hardware improvements
Ensure robots meet safety and operational standards before deployment
Collaborate with cross-functional teams to optimize performance
Hands-on experience in robotics, electronics, bike shops, or similar environments
2+ years of technical experience in diagnostics, repair, or maintenance
Familiarity with mechanical and electrical systems
Ability to read and interpret schematics and technical documentation
Ability to lift 40 lbs
Associate degree or equivalent technical experience in robotics or engineering
Experience with semi-autonomous robotic systems
Skilled in diagnostic tools and performance tracking
Comfortable using Excel/Google Sheets for reporting
Strong communication and problem-solving skills
You’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.
Job Type: Part-time & Full-time
Pay: $21.00 - $23.00 per hour
","descriptionPlain":"As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.\n\nThis position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.\n\n\n\n\nA DAY IN THE LIFE\n\n - Prepare and inspect robots for each shift\n\n - Diagnose, troubleshoot, and repair mechanical and electrical issues\n\n - Collaborate with engineers to test new functionalities\n\n - Deploy and support robot fleets across active markets\n\n - Conduct routine inspections and log performance data\n\n\nKEY RESPONSIBILITIES\n\n - Assemble, maintain, and repair robot hardware\n\n - Diagnose mechanical, electrical, and software issues\n\n - Track recurring issues and contribute to hardware improvements\n\n - Ensure robots meet safety and operational standards before deployment\n\n - Collaborate with cross-functional teams to optimize performance\n\n\nBASIC QUALIFICATIONS\n\n - Hands-on experience in robotics, electronics, bike shops, or similar environments\n\n - 2+ years of technical experience in diagnostics, repair, or maintenance\n\n - Familiarity with mechanical and electrical systems\n\n - Ability to read and interpret schematics and technical documentation\n\n - Ability to lift 40 lbs\n\n\nPREFERRED QUALIFICATIONS\n\n - Associate degree or equivalent technical experience in robotics or engineering\n\n - Experience with semi-autonomous robotic systems\n\n - Skilled in diagnostic tools and performance tracking\n\n - Comfortable using Excel/Google Sheets for reporting\n\n - Strong communication and problem-solving skills\n\n\nABOUT THE TEAM\n\nYou’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.\n\nJob Type: Part-time & Full-time\n\nPay: $21.00 - $23.00 per hour"},{"id":"27a151fe-392e-42df-8d91-e16b60df39fc","title":"Robot Delivery Technician ","department":"Operations","team":"Operations","employmentType":"FullTime","location":"LA","secondaryLocations":[],"publishedAt":"2026-10-26T17:16:49.655+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"los angeles"}},"jobUrl":"https://jobs.ashbyhq.com/cocodelivery/27a151fe-392e-42df-8d91-e16b60df39fc","applyUrl":"https://jobs.ashbyhq.com/cocodelivery/27a151fe-392e-42df-8d91-e16b60df39fc/application","descriptionHtml":"As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.
This position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.
Prepare and inspect robots for each shift
Diagnose, troubleshoot, and repair mechanical and electrical issues
Collaborate with engineers to test new functionalities
Deploy and support robot fleets across active markets
Conduct routine inspections and log performance data
Assemble, maintain, and repair robot hardware
Diagnose mechanical, electrical, and software issues
Track recurring issues and contribute to hardware improvements
Ensure robots meet safety and operational standards before deployment
Collaborate with cross-functional teams to optimize performance
Hands-on experience in robotics, electronics, bike shops, or similar environments
2+ years of technical experience in diagnostics, repair, or maintenance
Familiarity with mechanical and electrical systems
Ability to read and interpret schematics and technical documentation
Ability to lift 40 lbs
Associate degree or equivalent technical experience in robotics or engineering
Experience with semi-autonomous robotic systems
Skilled in diagnostic tools and performance tracking
Comfortable using Excel/Google Sheets for reporting
Strong communication and problem-solving skills
You’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.
Job Type: Part-time & Full-time
Pay: $21.00 - $23.00 per hour
","descriptionPlain":"As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.\n\nThis position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.\n\n\n\nA DAY IN THE LIFE\n\n - Prepare and inspect robots for each shift\n\n - Diagnose, troubleshoot, and repair mechanical and electrical issues\n\n - Collaborate with engineers to test new functionalities\n\n - Deploy and support robot fleets across active markets\n\n - Conduct routine inspections and log performance data\n\n\nKEY RESPONSIBILITIES\n\n - Assemble, maintain, and repair robot hardware\n\n - Diagnose mechanical, electrical, and software issues\n\n - Track recurring issues and contribute to hardware improvements\n\n - Ensure robots meet safety and operational standards before deployment\n\n - Collaborate with cross-functional teams to optimize performance\n\n\nBASIC QUALIFICATIONS\n\n - Hands-on experience in robotics, electronics, bike shops, or similar environments\n\n - 2+ years of technical experience in diagnostics, repair, or maintenance\n\n - Familiarity with mechanical and electrical systems\n\n - Ability to read and interpret schematics and technical documentation\n\n - Ability to lift 40 lbs\n\n\nPREFERRED QUALIFICATIONS\n\n - Associate degree or equivalent technical experience in robotics or engineering\n\n - Experience with semi-autonomous robotic systems\n\n - Skilled in diagnostic tools and performance tracking\n\n - Comfortable using Excel/Google Sheets for reporting\n\n - Strong communication and problem-solving skills\n\n\nABOUT THE TEAM\n\nYou’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.\n\nJob Type: Part-time & Full-time\n\nPay: $21.00 - $23.00 per hour"},{"id":"860d3f7f-c1fb-4e67-a208-3afe25326ddb","title":"Robot Delivery Technician ","department":"Operations","team":"Operations","employmentType":"FullTime","location":"Jersey City","secondaryLocations":[{"location":"Hoboken","address":{"postalAddress":{"addressRegion":"New Jersey ","addressCountry":"USA","addressLocality":"Hoboken"}}}],"publishedAt":"2026-05-06T20:13:00.427+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"New Jersey","addressCountry":"USA","addressLocality":"Jersey City"}},"jobUrl":"https://jobs.ashbyhq.com/cocodelivery/860d3f7f-c1fb-4e67-a208-3afe25326ddb","applyUrl":"https://jobs.ashbyhq.com/cocodelivery/860d3f7f-c1fb-4e67-a208-3afe25326ddb/application","descriptionHtml":"As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.
This position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.
Prepare and inspect robots for each shift
Diagnose, troubleshoot, and repair mechanical and electrical issues
Collaborate with engineers to test new functionalities
Deploy and support robot fleets across active markets
Conduct routine inspections and log performance data
Assemble, maintain, and repair robot hardware
Diagnose mechanical, electrical, and software issues
Track recurring issues and contribute to hardware improvements
Ensure robots meet safety and operational standards before deployment
Collaborate with cross-functional teams to optimize performance
Hands-on experience in robotics, electronics, bike shops, or similar environments
2+ years of technical experience in diagnostics, repair, or maintenance
Familiarity with mechanical and electrical systems
Ability to read and interpret schematics and technical documentation
Ability to lift 40 lbs
Associate degree or equivalent technical experience in robotics or engineering
Experience with semi-autonomous robotic systems
Skilled in diagnostic tools and performance tracking
Comfortable using Excel/Google Sheets for reporting
Strong communication and problem-solving skills
You’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.
Job Type: Part-time & Full-time
Pay: $21.00 - $23.00 per hour
","descriptionPlain":"As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.\n\nThis position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.\n\n\n\nA DAY IN THE LIFE\n\n - Prepare and inspect robots for each shift\n\n - Diagnose, troubleshoot, and repair mechanical and electrical issues\n\n - Collaborate with engineers to test new functionalities\n\n - Deploy and support robot fleets across active markets\n\n - Conduct routine inspections and log performance data\n\n\nKEY RESPONSIBILITIES\n\n - Assemble, maintain, and repair robot hardware\n\n - Diagnose mechanical, electrical, and software issues\n\n - Track recurring issues and contribute to hardware improvements\n\n - Ensure robots meet safety and operational standards before deployment\n\n - Collaborate with cross-functional teams to optimize performance\n\n\nBASIC QUALIFICATIONS\n\n - Hands-on experience in robotics, electronics, bike shops, or similar environments\n\n - 2+ years of technical experience in diagnostics, repair, or maintenance\n\n - Familiarity with mechanical and electrical systems\n\n - Ability to read and interpret schematics and technical documentation\n\n - Ability to lift 40 lbs\n\n\nPREFERRED QUALIFICATIONS\n\n - Associate degree or equivalent technical experience in robotics or engineering\n\n - Experience with semi-autonomous robotic systems\n\n - Skilled in diagnostic tools and performance tracking\n\n - Comfortable using Excel/Google Sheets for reporting\n\n - Strong communication and problem-solving skills\n\n\nABOUT THE TEAM\n\nYou’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.\n\nJob Type: Part-time & Full-time\n\nPay: $21.00 - $23.00 per hour"},{"id":"6f701c03-581a-4796-b78e-dd62700d03d0","title":"Head of Service Operations","department":"Operations","team":"Central Operations","employmentType":"FullTime","location":"LA","secondaryLocations":[],"publishedAt":"2026-09-04T19:01:15.413+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"los angeles"}},"jobUrl":"https://jobs.ashbyhq.com/cocodelivery/6f701c03-581a-4796-b78e-dd62700d03d0","applyUrl":"https://jobs.ashbyhq.com/cocodelivery/6f701c03-581a-4796-b78e-dd62700d03d0/application","descriptionHtml":"At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world. Our mission is to make delivery more accessible, reliable, and sustainable—one city at a time. We're already operating in Los Angeles, Chicago, Miami, Jersey City, San Jose and Helsinki, and we've completed hundreds of thousands of orders for thousands of merchants. But we're just getting started.
As Head of Service Operations, you will own two of the operations functions most central to Coco's day-to-day: Customer Support and Pilot Operations. Together, these teams are the human layer behind every Coco delivery—the agent who picks up when an eater calls in, the support rep who jumps in when a merchant needs help mid-shift, and the teleoperators who watch over every drive from pickup to dropoff. Both functions run 24/7/365 at global scale, and both have an outsized impact on how Coco shows up in the world. Support is the public face of Coco; Pilots are the backbone of safe robot operation. Neither has any room for off days.
This role is built for an operator who has scaled multi-site contact centers and operations centers through BPO partners, who knows how to set standards and hold vendors to them, and who can move fluidly between resource planning at the executive level and the details of a single escalated call or street-crossing decision. If you thrive on running 24/7 operations at scale, you sweat the details of training, QA, and standard operating procedures, and you know how to make outsourced teams feel like your own, you'll fit right in.
Own Support Operations: Lead Coco's 24/7/365 customer support function across eaters, merchants, and the general public. You set the bar for what great support looks like at Coco—responsive, professional, compassionate, reliable—and you instrument it relentlessly. When something goes wrong publicly, you are the person who makes sure it gets handled with speed and care.
Own Pilot Operations: Lead Coco's global teleoperator workforce, scaling to hundreds of pilots across multiple sites worldwide. You are accountable for pilot safety, productivity, and consistency—from candidate evaluation through onboarding, training, certification, ongoing performance management, and the SOPs that govern safety-critical behaviors.
Manage the BPO partnerships: Both functions are delivered through outsourced partners. Build and maintain those relationships at the executive level, negotiate SOWs and SLAs that align partner incentives with Coco's quality bar, and run the governance cadence (QBRs, scorecards, escalation paths) that keeps everyone honest.
Build the operating system: Author the SOPs, training curricula, QA programs, and audit mechanisms that make quality repeatable across thousands of interactions and millions of robot-miles. The standards you set today are the standards Coco operates by at 10x the scale.
Run on metrics: Define and track the KPIs that matter—CSAT, first-response time, escalation rate, pilot productivity, cost per contact. Make the dashboards. Report up. Act on what they say.
Lead incident response: When a public-facing escalation, or SLA breach happens, you're the one driving the response—triaging in real time, coordinating with Engineering and City Ops, and owning the post-mortem that keeps it from happening again.
5+ years of experience leading customer support, contact center, or operations center functions at scale—at least some of which has been delivered through BPO or outsourced partners. You've run something that operated 24/7 across multiple sites.
Proven track record managing BPO relationships: writing the SOWs, setting the SLAs, running the QBRs, and holding partners accountable to performance and quality standards. You know what good vendor management looks like, and you know how to course-correct when it isn't there.
Hands-on experience building the operating system of a service organization—training programs, QA frameworks, SOPs, quality scorecards—not just inheriting them. You've taken a function from \"it works because we hustle\" to \"it works because the system works.\"
Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them.
Extreme attention to detail: you notice when standards are slipping, you build processes to prevent recurrence, and you create a culture where quality is taken seriously by people who don't work for you directly.
Strong cross-functional leadership: comfortable working with Engineering on tooling and incidents, with City Ops on local execution, and with platform partners like Uber, DoorDash, Wolt, and Deliveroo on shared service standards.
Willingness to be on call when the operation requires it; robot delivery doesn't stop at 5 PM, and neither do the people who keep it running.
Experience in autonomous vehicles, robotics, micro-mobility, food delivery, rideshare, or adjacent industries where service operations are safety-critical and public-facing.
Background scaling a function from a few dozen agents to several hundred across multiple geographies.
Experience managing operations in multiple languages and time zones, including offshore and nearshore delivery centers.
Direct experience with teleoperations, command centers, dispatch, or other live-monitoring operations.
Comfort with operational tooling (CRM, Looker/Tableau/Sigma, Notion, Slack).
Coco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation
","descriptionPlain":"At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world. Our mission is to make delivery more accessible, reliable, and sustainable—one city at a time. We're already operating in Los Angeles, Chicago, Miami, Jersey City, San Jose and Helsinki, and we've completed hundreds of thousands of orders for thousands of merchants. But we're just getting started.\n\nAs Head of Service Operations, you will own two of the operations functions most central to Coco's day-to-day: Customer Support and Pilot Operations. Together, these teams are the human layer behind every Coco delivery—the agent who picks up when an eater calls in, the support rep who jumps in when a merchant needs help mid-shift, and the teleoperators who watch over every drive from pickup to dropoff. Both functions run 24/7/365 at global scale, and both have an outsized impact on how Coco shows up in the world. Support is the public face of Coco; Pilots are the backbone of safe robot operation. Neither has any room for off days.\n\nThis role is built for an operator who has scaled multi-site contact centers and operations centers through BPO partners, who knows how to set standards and hold vendors to them, and who can move fluidly between resource planning at the executive level and the details of a single escalated call or street-crossing decision. If you thrive on running 24/7 operations at scale, you sweat the details of training, QA, and standard operating procedures, and you know how to make outsourced teams feel like your own, you'll fit right in.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own Support Operations: Lead Coco's 24/7/365 customer support function across eaters, merchants, and the general public. You set the bar for what great support looks like at Coco—responsive, professional, compassionate, reliable—and you instrument it relentlessly. When something goes wrong publicly, you are the person who makes sure it gets handled with speed and care.\n\n - Own Pilot Operations: Lead Coco's global teleoperator workforce, scaling to hundreds of pilots across multiple sites worldwide. You are accountable for pilot safety, productivity, and consistency—from candidate evaluation through onboarding, training, certification, ongoing performance management, and the SOPs that govern safety-critical behaviors.\n\n - Manage the BPO partnerships: Both functions are delivered through outsourced partners. Build and maintain those relationships at the executive level, negotiate SOWs and SLAs that align partner incentives with Coco's quality bar, and run the governance cadence (QBRs, scorecards, escalation paths) that keeps everyone honest.\n\n - Build the operating system: Author the SOPs, training curricula, QA programs, and audit mechanisms that make quality repeatable across thousands of interactions and millions of robot-miles. The standards you set today are the standards Coco operates by at 10x the scale.\n\n - Run on metrics: Define and track the KPIs that matter—CSAT, first-response time, escalation rate, pilot productivity, cost per contact. Make the dashboards. Report up. Act on what they say.\n\n - Lead incident response: When a public-facing escalation, or SLA breach happens, you're the one driving the response—triaging in real time, coordinating with Engineering and City Ops, and owning the post-mortem that keeps it from happening again.\n\n\nBASIC QUALIFICATIONS\n\n - 5+ years of experience leading customer support, contact center, or operations center functions at scale—at least some of which has been delivered through BPO or outsourced partners. You've run something that operated 24/7 across multiple sites.\n\n - Proven track record managing BPO relationships: writing the SOWs, setting the SLAs, running the QBRs, and holding partners accountable to performance and quality standards. You know what good vendor management looks like, and you know how to course-correct when it isn't there.\n\n - Hands-on experience building the operating system of a service organization—training programs, QA frameworks, SOPs, quality scorecards—not just inheriting them. You've taken a function from \"it works because we hustle\" to \"it works because the system works.\"\n\n - Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them.\n\n - Extreme attention to detail: you notice when standards are slipping, you build processes to prevent recurrence, and you create a culture where quality is taken seriously by people who don't work for you directly.\n\n - Strong cross-functional leadership: comfortable working with Engineering on tooling and incidents, with City Ops on local execution, and with platform partners like Uber, DoorDash, Wolt, and Deliveroo on shared service standards.\n\n - Willingness to be on call when the operation requires it; robot delivery doesn't stop at 5 PM, and neither do the people who keep it running.\n\n\nPREFERRED QUALIFICATIONS\n\n - Experience in autonomous vehicles, robotics, micro-mobility, food delivery, rideshare, or adjacent industries where service operations are safety-critical and public-facing.\n\n - Background scaling a function from a few dozen agents to several hundred across multiple geographies.\n\n - Experience managing operations in multiple languages and time zones, including offshore and nearshore delivery centers.\n\n - Direct experience with teleoperations, command centers, dispatch, or other live-monitoring operations.\n\n - Comfort with operational tooling (CRM, Looker/Tableau/Sigma, Notion, Slack).\n\nCoco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation"},{"id":"fe478a18-6a9c-49a8-9c77-967a75da4aa2","title":"Software Engineer","department":"Engineering","team":"Delivery Platform","employmentType":"FullTime","location":"Palo Alto","secondaryLocations":[{"location":"San Francisco","address":{"postalAddress":{"addressCountry":"US"}}},{"location":"LA","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"los angeles"}}}],"publishedAt":"2026-09-23T08:12:06.767+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"Palo Also"}},"jobUrl":"https://jobs.ashbyhq.com/cocodelivery/fe478a18-6a9c-49a8-9c77-967a75da4aa2","applyUrl":"https://jobs.ashbyhq.com/cocodelivery/fe478a18-6a9c-49a8-9c77-967a75da4aa2/application","descriptionHtml":"At Coco, we’re dedicated to perfecting the last-mile delivery experience through robotics. We believe the delivery service industry in its current state is massively under-serving merchants, and we are committed to creating a sustainable, reliable, and frictionless delivery experience for merchants and their customers.
Coco is a venture-backed, Series A stage startup that operates hundreds of sidewalk robots, delivering to thousands of customers every week across Los Angeles. The environment here is high-energy, collaborative, and exciting. Our HQ is located in Venice, CA.
About the Role
As a Software Engineer, you will be responsible for owning and driving products from design to development to testing to production. You will work closely with product managers to understand the needs of users (merchants, consumers, and internal stakeholders), propose technical solutions, structure and manage projects for junior engineers, and report on impact.
Note: This is an in-office role. Coco is an office-first, highly collaborative and cross-functional company. We are looking for someone who is excited about the energy, collaboration, and culture-building opportunities of an in-office work environment.
About the Team
As an engineer on the Delivery Platform team, you’ll build software products that power our delivery operations. This is a diverse team of engineers that owns every part of the stack. Our responsibilities include:
Consumer and Merchant Products: We build products to create a frictionless, efficient, and delightful end-to-end delivery experience for our users - merchants and their customers. We design each robot interaction - loading the robot, tracking the delivery, unlocking the robot, etc. around user pain points and moments of delight.
Order Ingestion: We build and manage the software partnerships that allow Coco to receive orders from all major ordering platforms including DoorDash, UberEats, and GrubHub and custom systems. Work on a variety of integrations and enjoy test orders from some of your favorite restaurants!
Delivery Management: We build backend services that make automated decisions based on user behaviors, supply/demand, government regulations, sidewalk conditions, and more.
Logistics: Delivery is an expensive problem. We partner with other Coco teams (e.g., Merchant Operations, Consumer Experience, Field Operations, TeleOperations, and Autonomy), acting as a thought partner to tackle some of Coco’s most pressing efficiency and profitability initiatives.
Internal Tools: Our software enables human operators to manage a fleet of delivery robots. We maintain a mobile native app for our Field Operations team and a web app for our remote Pilots to manage assigned deliveries.
Device Infrastructure: To operate as efficiently and reliably as possible, the above systems all need access to low latency, accurate robot telemetry. We architect and build backend services that communicate with devices and track information such as health, battery status and location.
Our Stack
Golang, Typescript, Postgres, RabbitMQ, Kafka, AWS, Kubernetes, Helm, Terraform, Datadog
Basic Qualifications
BS in Computer Science or equivalent technical experience
2+ years of professional software development experience
Experience designing and leading the implementation of new platform features and services, including their deployment in AWS
Experience supporting business-critical services in production (1+ yr)
Experience developing backend services in Go (preferred) or strong fluency in a comparable ecosystem like Python, Java, Rust, or C++, with a willingness to work primarily in Go
SQL database fundamentals (1+ yr)
Preferred Qualifications
Experience with at-least one message queue or pub/sub framework such as Kafka or RabbitMQ
Experience with Kubernetes
Experience working in a startup environment
Coco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation
","descriptionPlain":"At Coco, we’re dedicated to perfecting the last-mile delivery experience through robotics. We believe the delivery service industry in its current state is massively under-serving merchants, and we are committed to creating a sustainable, reliable, and frictionless delivery experience for merchants and their customers.\n\nCoco is a venture-backed, Series A stage startup that operates hundreds of sidewalk robots, delivering to thousands of customers every week across Los Angeles. The environment here is high-energy, collaborative, and exciting. Our HQ is located in Venice, CA.\n\nAbout the Role\n\nAs a Software Engineer, you will be responsible for owning and driving products from design to development to testing to production. You will work closely with product managers to understand the needs of users (merchants, consumers, and internal stakeholders), propose technical solutions, structure and manage projects for junior engineers, and report on impact.\n\nNote: This is an in-office role. Coco is an office-first, highly collaborative and cross-functional company. We are looking for someone who is excited about the energy, collaboration, and culture-building opportunities of an in-office work environment.\n\nAbout the Team\n\nAs an engineer on the Delivery Platform team, you’ll build software products that power our delivery operations. This is a diverse team of engineers that owns every part of the stack. Our responsibilities include:\n\n - Consumer and Merchant Products: We build products to create a frictionless, efficient, and delightful end-to-end delivery experience for our users - merchants and their customers. We design each robot interaction - loading the robot, tracking the delivery, unlocking the robot, etc. around user pain points and moments of delight.\n\n - Order Ingestion: We build and manage the software partnerships that allow Coco to receive orders from all major ordering platforms including DoorDash, UberEats, and GrubHub and custom systems. Work on a variety of integrations and enjoy test orders from some of your favorite restaurants!\n\n - Delivery Management: We build backend services that make automated decisions based on user behaviors, supply/demand, government regulations, sidewalk conditions, and more.\n\n - Logistics: Delivery is an expensive problem. We partner with other Coco teams (e.g., Merchant Operations, Consumer Experience, Field Operations, TeleOperations, and Autonomy), acting as a thought partner to tackle some of Coco’s most pressing efficiency and profitability initiatives.\n\n - Internal Tools: Our software enables human operators to manage a fleet of delivery robots. We maintain a mobile native app for our Field Operations team and a web app for our remote Pilots to manage assigned deliveries.\n\n - Device Infrastructure: To operate as efficiently and reliably as possible, the above systems all need access to low latency, accurate robot telemetry. We architect and build backend services that communicate with devices and track information such as health, battery status and location.\n\nOur Stack\n\nGolang, Typescript, Postgres, RabbitMQ, Kafka, AWS, Kubernetes, Helm, Terraform, Datadog\n\nBasic Qualifications\n\n - BS in Computer Science or equivalent technical experience\n\n - 2+ years of professional software development experience\n\n - Experience designing and leading the implementation of new platform features and services, including their deployment in AWS\n\n - Experience supporting business-critical services in production (1+ yr)\n\n - Experience developing backend services in Go (preferred) or strong fluency in a comparable ecosystem like Python, Java, Rust, or C++, with a willingness to work primarily in Go\n\n - SQL database fundamentals (1+ yr)\n\nPreferred Qualifications\n\n - Experience with at-least one message queue or pub/sub framework such as Kafka or RabbitMQ \n\n - Experience with Kubernetes\n\n - Experience working in a startup environment\n\nCoco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation"}],"apiVersion":"1"}