At Coco, we’re dedicated to perfecting the last-mile delivery experience through robotics. We believe the delivery service industry in its current state is massively under-serving merchants, and we are committed to creating a sustainable, reliable, and frictionless delivery experience for merchants and their customers.
Coco is a venture-backed, Series A stage startup that operates hundreds of sidewalk robots, delivering to thousands of customers every week across Los Angeles. The environment here is high-energy, collaborative, and exciting. Our HQ is located in Venice, CA.
About the Role
As a Staff Software Engineer, you will be responsible for owning and driving products from design to development to testing to production. You will work closely with product managers to understand the needs of users (merchants, consumers, and internal stakeholders), propose technical solutions, structure and manage projects for junior engineers, and report on impact.
Note: This is an in-office role. Coco is an office-first, highly collaborative and cross-functional company. We are looking for someone who is excited about the energy, collaboration, and culture-building opportunities of an in-office work environment.
About the Team
As an engineer on the Delivery Platform team, you’ll build software products that power our delivery operations. This is a diverse team of engineers that owns every part of the stack. Our responsibilities include:
Consumer and Merchant Products: We build products to create a frictionless, efficient, and delightful end-to-end delivery experience for our users - merchants and their customers. We design each robot interaction - loading the robot, tracking the delivery, unlocking the robot, etc. around user pain points and moments of delight.
Order Ingestion: We build and manage the software partnerships that allow Coco to receive orders from all major ordering platforms including DoorDash, UberEats, and GrubHub and custom systems. Work on a variety of integrations and enjoy test orders from some of your favorite restaurants!
Delivery Management: We build backend services that make automated decisions based on user behaviors, supply/demand, government regulations, sidewalk conditions, and more.
Logistics: Delivery is an expensive problem. We partner with other Coco teams (e.g., Merchant Operations, Consumer Experience, Field Operations, TeleOperations, and Autonomy), acting as a thought partner to tackle some of Coco’s most pressing efficiency and profitability initiatives.
Internal Tools: Our software enables human operators to manage a fleet of delivery robots. We maintain a mobile native app for our Field Operations team and a web app for our remote Pilots to manage assigned deliveries.
Device Infrastructure: To operate as efficiently and reliably as possible, the above systems all need access to low latency, accurate robot telemetry. We architect and build backend services that communicate with devices and track information such as health, battery status and location.
Our Stack
Golang, Typescript, Postgres, RabbitMQ, Kafka, AWS, Kubernetes, Helm, Terraform, Datadog
Basic Qualifications
BS in Computer Science or equivalent technical experience
7+ years of professional software development experience
Experience designing and leading the implementation of new platform features and services, including their deployment in AWS
Experience supporting business-critical services in production (3+ yr)
Experience developing backend services in Go (preferred) or strong fluency in a comparable ecosystem like Python, Java, Rust, or C++, with a willingness to work primarily in Go
Strong SQL database fundamentals (3+ yr)
Experience with message queue & pub/sub frameworks such as Kafka or RabbitMQ (2+ yr)
Preferred Qualifications
Experience with Kubernetes resources & Helm charts
Experience with Terraform
Experience with Typescript
Experience working in a startup environment
Coco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation
Job Title: Senior HR Generalist
Location: Venice, California
Coco is a fast-growing robotics company transforming last-mile delivery. We’re seeking a Senior HR Generalist to join our team in Venice, CA. This is a fully on-site role for a hands-on HR professional who thrives in fast-paced environments, excels at multitasking, and is eager to help build and scale the HR function from the ground up.
This role is ideal for someone who brings both startup adaptability and corporate discipline, and who is comfortable owning HR execution while creating the policies, processes, and infrastructure needed to support a growing organization.
This role is on-site in our Venice office.
Responsibilities
HR Operations & Employee Lifecycle
Own the employee lifecycle end-to-end, including onboarding, offboarding, employee records, and HR administration
Serve as a day-to-day HR partner for employees and managers, providing guidance on policies, benefits, and people practices
Maintain accurate employee data and workflows in Rippling HRIS, ensuring data integrity and compliance
Support payroll, benefits administration, leaves of absence, and employee changes in coordination with internal and external partners
Policy, Process & Foundation Building
Build, document, and implement HR policies, procedures, and playbooks that scale with the business
Establish consistent, compliant HR processes while balancing flexibility needed in a startup environment
Help create structure around performance management, employee documentation, and internal HR workflows
Continuously evaluate and improve HR processes to support growth and operational efficiency
Employee Relations & Compliance
Act as a trusted first point of contact for employee relations matters, handling issues with sound judgment, discretion, and empathy
Support performance feedback, corrective actions, and documentation as needed
Ensure compliance with federal, state, and local employment laws across a multi-state workforce
Assist with audits, investigations, and internal reviews as required
Recruiting & Onboarding Support
Support recruiting operations using Ashby, including job postings, interview coordination, and candidate communications
Partner with hiring managers to ensure a smooth, efficient, and positive candidate experience
Own and continuously improve the new-hire onboarding experience
5–8+ years of progressive HR experience, including time in both startup and corporate environments
Strong HR generalist background with hands-on experience across operations, employee relations, and compliance
Proven ability to build HR foundations, including policies, procedures, and scalable processes
Experience with Rippling HRIS (strongly preferred)
Experience using Ashby or a comparable ATS
Ability to manage multiple priorities in a fast-moving, on-site environment
Strong knowledge of multi-state employment laws and HR best practices
Highly organized, detail-oriented, and comfortable operating with a high degree of autonomy
Professional, approachable, and confident communicator with excellent judgment
As a Robot Delivery Specialist, you’ll be on the front lines of Coco’s 24/7 operation—helping prepare, deploy, retrieve, and maintain our delivery robots. Whether you're supporting the early morning rush, an evening handoff, or a late-night recovery, your role is critical to ensuring every robot and delivery runs smoothly.
You’ll transport robots to merchant partners, perform basic maintenance, and even complete in-person deliveries when necessary. Your ability to move fast, solve problems, and follow clear procedures will keep the operation running at full speed.
Prepare and transport robots to partner hubs for operational shifts
Respond to robot retrieval calls and ensure quick turnaround of out-of-service units
Charge, clean, and perform visual and basic functional checks on all robots
Complete hand deliveries to customers when robots can’t finish a route
Follow structured SOPs using the Field Ops App to track work and report issues
Communicate regularly with the central ops and hardware teams
Maintain professionalism and deliver high-quality service to customers and merchant partners
Support daily robot launch and takedown across shifts
Ensure robots are charged, clean, and cosmetically sound
Perform basic mechanical/electrical checks or troubleshooting
Provide last-mile support through direct delivery, when needed
Participate in setup and expansion of robot hubs
Execute daily tasks assigned via the Field Operations App
Follow proper protocols, ensure documentation, and escalate issues appropriately
Full-Time: 5+ shifts per week, rotating weekends
Part-Time: 2–4 shifts per week, flexible hours based on availability
Shift Coverage needs:
Mid Shift: 11:00 AM – 7:30 PM
PM Shift: 6:00 PM – 2:30 AM
Overnight Shift: 12:30 AM – 9:00 AM
Valid driver’s license
Comfortable driving pickup trucks or large vans
Ability to lift 60+ lbs regularly
Prior work experience in a hands-on, operational, or logistics role
Proficient with smartphone apps and mobile communication tools
Flexible availability for a variety of shifts (including holidays/weekends)
Mechanically inclined (robot/electrical/equipment familiarity a plus but not required)
We’re a close-knit, high-energy team driven by collaboration and a shared mission. Whether you’re working in the field, supporting the backend, or managing a fleet launch, you’ll be surrounded by people who take pride in pushing technology forward and delivering excellent service. At Coco, we move fast, work smart, and have fun doing it.
Job Type: Part-time & Full-time
Pay: $21.00 - $23.00 per hour
","descriptionPlain":"As a Robot Delivery Specialist, you’ll be on the front lines of Coco’s 24/7 operation—helping prepare, deploy, retrieve, and maintain our delivery robots. Whether you're supporting the early morning rush, an evening handoff, or a late-night recovery, your role is critical to ensuring every robot and delivery runs smoothly.\n\nYou’ll transport robots to merchant partners, perform basic maintenance, and even complete in-person deliveries when necessary. Your ability to move fast, solve problems, and follow clear procedures will keep the operation running at full speed.\n\n\n\n\nA DAY IN THE LIFE\n\n - Prepare and transport robots to partner hubs for operational shifts\n\n - Respond to robot retrieval calls and ensure quick turnaround of out-of-service units\n\n - Charge, clean, and perform visual and basic functional checks on all robots\n\n - Complete hand deliveries to customers when robots can’t finish a route\n\n - Follow structured SOPs using the Field Ops App to track work and report issues\n\n - Communicate regularly with the central ops and hardware teams\n\n - Maintain professionalism and deliver high-quality service to customers and merchant partners\n\n\nKEY RESPONSIBILITIES\n\n - Support daily robot launch and takedown across shifts\n\n - Ensure robots are charged, clean, and cosmetically sound\n\n - Perform basic mechanical/electrical checks or troubleshooting\n\n - Provide last-mile support through direct delivery, when needed\n\n - Participate in setup and expansion of robot hubs\n\n - Execute daily tasks assigned via the Field Operations App\n\n - Follow proper protocols, ensure documentation, and escalate issues appropriately\n\n\nSCHEDULE OPTIONS\n\n - Full-Time: 5+ shifts per week, rotating weekends\n\n - Part-Time: 2–4 shifts per week, flexible hours based on availability\n\n - Shift Coverage needs:\n \n - Mid Shift: 11:00 AM – 7:30 PM\n \n - PM Shift: 6:00 PM – 2:30 AM\n \n - Overnight Shift: 12:30 AM – 9:00 AM\n\n\nBASIC QUALIFICATIONS\n\n - Valid driver’s license\n\n - Comfortable driving pickup trucks or large vans\n\n - Ability to lift 60+ lbs regularly\n\n - Prior work experience in a hands-on, operational, or logistics role\n\n - Proficient with smartphone apps and mobile communication tools\n\n - Flexible availability for a variety of shifts (including holidays/weekends)\n\n - Mechanically inclined (robot/electrical/equipment familiarity a plus but not required)\n\n\nABOUT THE TEAM\n\nWe’re a close-knit, high-energy team driven by collaboration and a shared mission. Whether you’re working in the field, supporting the backend, or managing a fleet launch, you’ll be surrounded by people who take pride in pushing technology forward and delivering excellent service. At Coco, we move fast, work smart, and have fun doing it.\n\nJob Type: Part-time & Full-time\n\nPay: $21.00 - $23.00 per hour","compensation":{"compensationTierSummary":"$21 – $23 per hour","scrapeableCompensationSalarySummary":null,"compensationTiers":[{"id":"ac1b1c08-5cff-4609-ae63-43c7e94d0974","tierSummary":"$21 – $23 per hour","title":null,"additionalInformation":null,"components":[{"id":"9f1850bc-f9e7-4dd5-938d-ae76abfd74f7","summary":"$21 – $23 per hour","compensationType":"Salary","interval":"1 HOUR","currencyCode":"USD","minValue":21,"maxValue":23}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 HOUR","currencyCode":"USD","minValue":21,"maxValue":23}]}},{"id":"af56d6ad-f4ef-42ae-ba4e-f2908505286a","title":"Robot Delivery Technician ","department":"Operations","team":"Operations","employmentType":"FullTime","location":"Miami","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-23T23:42:26.754+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Florida","addressCountry":"United States","addressLocality":"Miami"}},"jobUrl":"https://jobs.ashbyhq.com/cocodelivery/af56d6ad-f4ef-42ae-ba4e-f2908505286a","applyUrl":"https://jobs.ashbyhq.com/cocodelivery/af56d6ad-f4ef-42ae-ba4e-f2908505286a/application","descriptionHtml":"As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.
This position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.
Prepare and inspect robots for each shift
Diagnose, troubleshoot, and repair mechanical and electrical issues
Collaborate with engineers to test new functionalities
Deploy and support robot fleets across active markets
Conduct routine inspections and log performance data
Assemble, maintain, and repair robot hardware
Diagnose mechanical, electrical, and software issues
Track recurring issues and contribute to hardware improvements
Ensure robots meet safety and operational standards before deployment
Collaborate with cross-functional teams to optimize performance
Hands-on experience in robotics, electronics, bike shops, or similar environments
2+ years of technical experience in diagnostics, repair, or maintenance
Familiarity with mechanical and electrical systems
Ability to read and interpret schematics and technical documentation
Ability to lift 40 lbs
Associate degree or equivalent technical experience in robotics or engineering
Experience with semi-autonomous robotic systems
Skilled in diagnostic tools and performance tracking
Comfortable using Excel/Google Sheets for reporting
Strong communication and problem-solving skills
You’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.
Job Type: Part-time & Full-time
Pay: $21.00 - $23.00 per hour
","descriptionPlain":"As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.\n\nThis position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.\n\n\n\n\nA DAY IN THE LIFE\n\n - Prepare and inspect robots for each shift\n\n - Diagnose, troubleshoot, and repair mechanical and electrical issues\n\n - Collaborate with engineers to test new functionalities\n\n - Deploy and support robot fleets across active markets\n\n - Conduct routine inspections and log performance data\n\n\nKEY RESPONSIBILITIES\n\n - Assemble, maintain, and repair robot hardware\n\n - Diagnose mechanical, electrical, and software issues\n\n - Track recurring issues and contribute to hardware improvements\n\n - Ensure robots meet safety and operational standards before deployment\n\n - Collaborate with cross-functional teams to optimize performance\n\n\nBASIC QUALIFICATIONS\n\n - Hands-on experience in robotics, electronics, bike shops, or similar environments\n\n - 2+ years of technical experience in diagnostics, repair, or maintenance\n\n - Familiarity with mechanical and electrical systems\n\n - Ability to read and interpret schematics and technical documentation\n\n - Ability to lift 40 lbs\n\n\nPREFERRED QUALIFICATIONS\n\n - Associate degree or equivalent technical experience in robotics or engineering\n\n - Experience with semi-autonomous robotic systems\n\n - Skilled in diagnostic tools and performance tracking\n\n - Comfortable using Excel/Google Sheets for reporting\n\n - Strong communication and problem-solving skills\n\n\nABOUT THE TEAM\n\nYou’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.\n\nJob Type: Part-time & Full-time\n\nPay: $21.00 - $23.00 per hour","compensation":{"compensationTierSummary":"$21 – $23 per hour","scrapeableCompensationSalarySummary":null,"compensationTiers":[{"id":"22276249-39e6-4f25-8557-8892f5b9ef11","tierSummary":"$21 – $23 per hour","title":null,"additionalInformation":null,"components":[{"id":"b66264b1-da86-42d7-8090-9032eea1fb5b","summary":"$21 – $23 per hour","compensationType":"Salary","interval":"1 HOUR","currencyCode":"USD","minValue":21,"maxValue":23}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 HOUR","currencyCode":"USD","minValue":21,"maxValue":23}]}},{"id":"27a151fe-392e-42df-8d91-e16b60df39fc","title":"Robot Delivery Technician ","department":"Operations","team":"Operations","employmentType":"FullTime","location":"LA","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-31T18:32:08.834+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"los angeles"}},"jobUrl":"https://jobs.ashbyhq.com/cocodelivery/27a151fe-392e-42df-8d91-e16b60df39fc","applyUrl":"https://jobs.ashbyhq.com/cocodelivery/27a151fe-392e-42df-8d91-e16b60df39fc/application","descriptionHtml":"As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.
This position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.
Prepare and inspect robots for each shift
Diagnose, troubleshoot, and repair mechanical and electrical issues
Collaborate with engineers to test new functionalities
Deploy and support robot fleets across active markets
Conduct routine inspections and log performance data
Assemble, maintain, and repair robot hardware
Diagnose mechanical, electrical, and software issues
Track recurring issues and contribute to hardware improvements
Ensure robots meet safety and operational standards before deployment
Collaborate with cross-functional teams to optimize performance
Hands-on experience in robotics, electronics, bike shops, or similar environments
2+ years of technical experience in diagnostics, repair, or maintenance
Familiarity with mechanical and electrical systems
Ability to read and interpret schematics and technical documentation
Ability to lift 40 lbs
Associate degree or equivalent technical experience in robotics or engineering
Experience with semi-autonomous robotic systems
Skilled in diagnostic tools and performance tracking
Comfortable using Excel/Google Sheets for reporting
Strong communication and problem-solving skills
You’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.
Job Type: Part-time & Full-time
Pay: $21.00 - $23.00 per hour
","descriptionPlain":"As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.\n\nThis position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.\n\n\n\nA DAY IN THE LIFE\n\n - Prepare and inspect robots for each shift\n\n - Diagnose, troubleshoot, and repair mechanical and electrical issues\n\n - Collaborate with engineers to test new functionalities\n\n - Deploy and support robot fleets across active markets\n\n - Conduct routine inspections and log performance data\n\n\nKEY RESPONSIBILITIES\n\n - Assemble, maintain, and repair robot hardware\n\n - Diagnose mechanical, electrical, and software issues\n\n - Track recurring issues and contribute to hardware improvements\n\n - Ensure robots meet safety and operational standards before deployment\n\n - Collaborate with cross-functional teams to optimize performance\n\n\nBASIC QUALIFICATIONS\n\n - Hands-on experience in robotics, electronics, bike shops, or similar environments\n\n - 2+ years of technical experience in diagnostics, repair, or maintenance\n\n - Familiarity with mechanical and electrical systems\n\n - Ability to read and interpret schematics and technical documentation\n\n - Ability to lift 40 lbs\n\n\nPREFERRED QUALIFICATIONS\n\n - Associate degree or equivalent technical experience in robotics or engineering\n\n - Experience with semi-autonomous robotic systems\n\n - Skilled in diagnostic tools and performance tracking\n\n - Comfortable using Excel/Google Sheets for reporting\n\n - Strong communication and problem-solving skills\n\n\nABOUT THE TEAM\n\nYou’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.\n\nJob Type: Part-time & Full-time\n\nPay: $21.00 - $23.00 per hour","compensation":{"compensationTierSummary":"$21 – $23 per hour","scrapeableCompensationSalarySummary":null,"compensationTiers":[{"id":"d6cb4bee-d67e-47d7-b2d4-770541d87527","tierSummary":"$21 – $23 per hour","title":null,"additionalInformation":null,"components":[{"id":"bf066c0a-ac04-4ed4-bd30-b22d194b2b72","summary":"$21 – $23 per hour","compensationType":"Salary","interval":"1 HOUR","currencyCode":"USD","minValue":21,"maxValue":23}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 HOUR","currencyCode":"USD","minValue":21,"maxValue":23}]}},{"id":"69137d52-94f8-4bb6-a3e3-3991194e4db1","title":"Controller","department":"Finance","team":"Finance","employmentType":"FullTime","location":"LA","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-03T03:31:42.128+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"los angeles"}},"jobUrl":"https://jobs.ashbyhq.com/cocodelivery/69137d52-94f8-4bb6-a3e3-3991194e4db1","applyUrl":"https://jobs.ashbyhq.com/cocodelivery/69137d52-94f8-4bb6-a3e3-3991194e4db1/application","descriptionHtml":"Job Title: Controller
Location: Venice, CA
Coco is a fast-growing robotics company transforming last-mile delivery. The Controller will handle high-level accounting, managerial accounting, and oversee the financial activities of the company. As head of the accounting department, the controller will manage and supervise all aspects of accounting from payroll to tax compliance. This role will report to the Chief Financial Officer and will assist with the development of internal control policies, procedures, and financial planning as needed.
This role is on-site in our Venice office.
Manage all aspects of accounting to include billing, financial statements, general ledger, cost accounting, payroll, accounts payable, accounts receivable, budgeting, tax compliance, inventory accounting, cost accounting, revenue recognition, and various special analyses
Maintain documented system of accounting policies and operations
Oversee payments of all accounts; ensuring all accounts are paid on time
Process accounts and collecting payments
Oversee all payments made for debts, bank loans, and other large quantities of money
Prepare and organize financial statements for record and review
Prepare monthly/quarterly/annual financial reports
Advise on financial analyses and decision-making regarding capital investments, pricing, contract negotiations, significant costs, benchmarks, and other matters with management and chief financial officer
Define, benchmark and implement operational best practices
Complying with all local, state, and federal laws regarding finances, tax filings, and reporting
Ensuring company complies with all additional legal and regulatory requirements
Manage, guide and train if necessary all accounting staff across all entities
Additional controller duties as needed
Bachelor’s degree in accounting, finance, business administration with an emphasis in Accounting, or a related field
At least 5 years of relevant experience in industry
Certified Public Accountant (CPA) license strongly preferred
Previous experience as a controller / assistant controller
Excellent computer skills; including GSuite and Microsoft Office Suite
Proficiency with accounting software (preferably Netsuite) and experience with a software system implementation
Exceptional knowledge of finance, accounting, budgeting, cost accounting and cost control principles, and Generally Accepted Accounting Principles (GAAP)
Advanced knowledge of bookkeeping and accounting best practices, laws, standards, and state and national regulations
Analytical ability to develop and implement improvements or recommendations
Able to work well with senior executives and team, as well as mentor/lead more junior team members
Excellent written and verbal communication skills
As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.
This position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.
Prepare and inspect robots for each shift
Diagnose, troubleshoot, and repair mechanical and electrical issues
Collaborate with engineers to test new functionalities
Deploy and support robot fleets across active markets
Conduct routine inspections and log performance data
Assemble, maintain, and repair robot hardware
Diagnose mechanical, electrical, and software issues
Track recurring issues and contribute to hardware improvements
Ensure robots meet safety and operational standards before deployment
Collaborate with cross-functional teams to optimize performance
Hands-on experience in robotics, electronics, bike shops, or similar environments
2+ years of technical experience in diagnostics, repair, or maintenance
Familiarity with mechanical and electrical systems
Ability to read and interpret schematics and technical documentation
Ability to lift 40 lbs
Associate degree or equivalent technical experience in robotics or engineering
Experience with semi-autonomous robotic systems
Skilled in diagnostic tools and performance tracking
Comfortable using Excel/Google Sheets for reporting
Strong communication and problem-solving skills
You’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.
Job Type: Part-time & Full-time
Pay: $21.00 - $23.00 per hour
","descriptionPlain":"As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.\n\nThis position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.\n\n\n\nA DAY IN THE LIFE\n\n - Prepare and inspect robots for each shift\n\n - Diagnose, troubleshoot, and repair mechanical and electrical issues\n\n - Collaborate with engineers to test new functionalities\n\n - Deploy and support robot fleets across active markets\n\n - Conduct routine inspections and log performance data\n\n\nKEY RESPONSIBILITIES\n\n - Assemble, maintain, and repair robot hardware\n\n - Diagnose mechanical, electrical, and software issues\n\n - Track recurring issues and contribute to hardware improvements\n\n - Ensure robots meet safety and operational standards before deployment\n\n - Collaborate with cross-functional teams to optimize performance\n\n\nBASIC QUALIFICATIONS\n\n - Hands-on experience in robotics, electronics, bike shops, or similar environments\n\n - 2+ years of technical experience in diagnostics, repair, or maintenance\n\n - Familiarity with mechanical and electrical systems\n\n - Ability to read and interpret schematics and technical documentation\n\n - Ability to lift 40 lbs\n\n\nPREFERRED QUALIFICATIONS\n\n - Associate degree or equivalent technical experience in robotics or engineering\n\n - Experience with semi-autonomous robotic systems\n\n - Skilled in diagnostic tools and performance tracking\n\n - Comfortable using Excel/Google Sheets for reporting\n\n - Strong communication and problem-solving skills\n\n\nABOUT THE TEAM\n\nYou’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.\n\nJob Type: Part-time & Full-time\n\nPay: $21.00 - $23.00 per hour","compensation":{"compensationTierSummary":"$21 – $23 per hour","scrapeableCompensationSalarySummary":null,"compensationTiers":[{"id":"37c3bace-3343-4736-9c29-f159e4cb50ac","tierSummary":"$21 – $23 per hour","title":null,"additionalInformation":null,"components":[{"id":"56198326-43df-4951-9334-c32624edbd10","summary":"$21 – $23 per hour","compensationType":"Salary","interval":"1 HOUR","currencyCode":"USD","minValue":21,"maxValue":23}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 HOUR","currencyCode":"USD","minValue":21,"maxValue":23}]}},{"id":"50c0e4f2-f0f3-4027-9122-d35d6f41cfc8","title":"City Manager, New Jersey","department":"Operations","team":"City Operations","employmentType":"FullTime","location":"Jersey City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-02T20:21:26.606+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"New Jersey","addressCountry":"USA","addressLocality":"Jersey City"}},"jobUrl":"https://jobs.ashbyhq.com/cocodelivery/50c0e4f2-f0f3-4027-9122-d35d6f41cfc8","applyUrl":"https://jobs.ashbyhq.com/cocodelivery/50c0e4f2-f0f3-4027-9122-d35d6f41cfc8/application","descriptionHtml":"At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world. Our mission is to make delivery more accessible, reliable, and sustainable—one city at a time. We're already operating in Los Angeles, Chicago, Miami, Jersey City, and Helsinki, and we’ve completed hundreds of thousands of orders for thousands of merchants. But we're just getting started.
As a City Manager, you will own New Jersey's Coco operation end-to-end. You'll be the face of Coco in the market—the person merchants call when something goes wrong, the person who keeps the fleet healthy and the numbers green, the person who grows our footprint block by block. This is a hands-on, physical-world operations role: you'll be out on the streets, in restaurants, and alongside your team as much as you're behind a desk. If you thrive on accountability, love managing to metrics, and know how to get the best out of a frontline workforce, you'll fit right in.
Own city-level operations: Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in New Jersey. You are accountable for hitting the numbers—delivery completion rate, uptime, cost per delivery—and you'll know at any given moment exactly where you stand.
Drive merchant success: Serve as the primary point of contact for Coco's merchant partners—onboarding new restaurants, resolving incidents, and proactively improving the delivery experience. Details matter: every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own.
Manage the team: Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor). Set clear expectations, hold people to them, and build a team that executes with consistency and pride.
Report and improve: Track city KPIs obsessively. Surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation.
Represent Coco locally: Be a visible and trusted presence in the community—at neighborhood meetings, with local press, and with city officials.
3+ years of experience managing a hands-on, physical-world operation—think restaurant general manager, fulfillment center manager, field operations manager, or similar. You've run something where stuff actually happens in the real world, not just on a screen.
Proven track record managing a direct labor workforce—whether in-house or contract—including hiring, scheduling, performance management, and holding people accountable to standards.
Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them.
Extreme attention to detail: you notice when things aren't being done right, you build processes to prevent recurrence, and you create a culture where standards are taken seriously.
Strong relationship management skills—comfortable working with restaurant operators, platform partners, and city officials alike.
Highly organized with the ability to juggle multiple competing priorities without things falling through the cracks.
Willingness to work non-standard hours when the operation requires it; robot delivery doesn't stop at 5 PM.
Experience in restaurants, food delivery, autonomous vehicles, micro-mobility, logistics, or adjacent industries.
Experience scaling a market from early-stage to mature operations.
Background in account management or B2B sales, particularly with restaurant or retail partners.
Comfort with operational tooling (Excel/Google Sheets, Notion, Slack, data dashboards).
As a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.
This position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.
Prepare and inspect robots for each shift
Diagnose, troubleshoot, and repair mechanical and electrical issues
Collaborate with engineers to test new functionalities
Deploy and support robot fleets across active markets
Conduct routine inspections and log performance data
Assemble, maintain, and repair robot hardware
Diagnose mechanical, electrical, and software issues
Track recurring issues and contribute to hardware improvements
Ensure robots meet safety and operational standards before deployment
Collaborate with cross-functional teams to optimize performance
Hands-on experience in robotics, electronics, bike shops, or similar environments
2+ years of technical experience in diagnostics, repair, or maintenance
Familiarity with mechanical and electrical systems
Ability to read and interpret schematics and technical documentation
Ability to lift 20kgs
Relevant technical qualification, apprenticeship, HNC/HND, or equivalent experience
Experience with semi-autonomous robotic systems
Skilled in diagnostic tools and performance tracking
Comfortable using Excel/Google Sheets for reporting
Strong communication and problem-solving skills
You’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. You’ll be joining Coco at a pivotal moment as we launch our robot delivery service in London and the UK. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.
","descriptionPlain":"ABOUT THE ROLE\n\nAs a Robot Delivery Technician, you’ll be at the heart of Coco’s mission, ensuring our delivery robots are assembled, maintained, and deployed with precision. From hands-on repairs to diagnostic testing, this role is both technical and dynamic. You'll work closely with the engineering and operations teams to maintain peak robot performance while also providing critical feedback that helps shape future hardware improvements.\n\nThis position is perfect for someone who thrives in fast-paced environments, loves solving problems, and takes pride in getting things right the first time.\n\n\nA DAY IN THE LIFE\n\n - Prepare and inspect robots for each shift\n\n - Diagnose, troubleshoot, and repair mechanical and electrical issues\n\n - Collaborate with engineers to test new functionalities\n\n - Deploy and support robot fleets across active markets\n\n - Conduct routine inspections and log performance data\n\n\nKEY RESPONSIBILITIES\n\n - Assemble, maintain, and repair robot hardware\n\n - Diagnose mechanical, electrical, and software issues\n\n - Track recurring issues and contribute to hardware improvements\n\n - Ensure robots meet safety and operational standards before deployment\n\n - Collaborate with cross-functional teams to optimize performance\n\n\nBASIC QUALIFICATIONS\n\n - Hands-on experience in robotics, electronics, bike shops, or similar environments\n\n - 2+ years of technical experience in diagnostics, repair, or maintenance\n\n - Familiarity with mechanical and electrical systems\n\n - Ability to read and interpret schematics and technical documentation\n\n - Ability to lift 20kgs\n\n\nPREFERRED QUALIFICATIONS\n\n - Relevant technical qualification, apprenticeship, HNC/HND, or equivalent experience\n\n - Experience with semi-autonomous robotic systems\n\n - Skilled in diagnostic tools and performance tracking\n\n - Comfortable using Excel/Google Sheets for reporting\n\n - Strong communication and problem-solving skills\n \n\n\nABOUT THE TEAM\n\nYou’ll be part of a passionate, collaborative group that values innovation, hustle, and teamwork. Our Operations team is the backbone of Coco’s success—responsible for keeping our fleet moving and our mission on track. You’ll be joining Coco at a pivotal moment as we launch our robot delivery service in London and the UK. If you’re energetic, detail-oriented, and excited to help build the future of delivery, you’ll thrive here.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"6f701c03-581a-4796-b78e-dd62700d03d0","title":"Head of Service Operations","department":"Operations","team":"Central Operations","employmentType":"FullTime","location":"LA","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-04T19:01:15.413+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"los angeles"}},"jobUrl":"https://jobs.ashbyhq.com/cocodelivery/6f701c03-581a-4796-b78e-dd62700d03d0","applyUrl":"https://jobs.ashbyhq.com/cocodelivery/6f701c03-581a-4796-b78e-dd62700d03d0/application","descriptionHtml":"At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world. Our mission is to make delivery more accessible, reliable, and sustainable—one city at a time. We're already operating in Los Angeles, Chicago, Miami, Jersey City, San Jose and Helsinki, and we've completed hundreds of thousands of orders for thousands of merchants. But we're just getting started.
As Head of Service Operations, you will own two of the operations functions most central to Coco's day-to-day: Customer Support and Pilot Operations. Together, these teams are the human layer behind every Coco delivery—the agent who picks up when an eater calls in, the support rep who jumps in when a merchant needs help mid-shift, and the teleoperators who watch over every drive from pickup to dropoff. Both functions run 24/7/365 at global scale, and both have an outsized impact on how Coco shows up in the world. Support is the public face of Coco; Pilots are the backbone of safe robot operation. Neither has any room for off days.
This role is built for an operator who has scaled multi-site contact centers and operations centers through BPO partners, who knows how to set standards and hold vendors to them, and who can move fluidly between resource planning at the executive level and the details of a single escalated call or street-crossing decision. If you thrive on running 24/7 operations at scale, you sweat the details of training, QA, and standard operating procedures, and you know how to make outsourced teams feel like your own, you'll fit right in.
Own Support Operations: Lead Coco's 24/7/365 customer support function across eaters, merchants, and the general public. You set the bar for what great support looks like at Coco—responsive, professional, compassionate, reliable—and you instrument it relentlessly. When something goes wrong publicly, you are the person who makes sure it gets handled with speed and care.
Own Pilot Operations: Lead Coco's global teleoperator workforce, scaling to hundreds of pilots across multiple sites worldwide. You are accountable for pilot safety, productivity, and consistency—from candidate evaluation through onboarding, training, certification, ongoing performance management, and the SOPs that govern safety-critical behaviors.
Manage the BPO partnerships: Both functions are delivered through outsourced partners. Build and maintain those relationships at the executive level, negotiate SOWs and SLAs that align partner incentives with Coco's quality bar, and run the governance cadence (QBRs, scorecards, escalation paths) that keeps everyone honest.
Build the operating system: Author the SOPs, training curricula, QA programs, and audit mechanisms that make quality repeatable across thousands of interactions and millions of robot-miles. The standards you set today are the standards Coco operates by at 10x the scale.
Run on metrics: Define and track the KPIs that matter—CSAT, first-response time, escalation rate, pilot productivity, cost per contact. Make the dashboards. Report up. Act on what they say.
Lead incident response: When a public-facing escalation, or SLA breach happens, you're the one driving the response—triaging in real time, coordinating with Engineering and City Ops, and owning the post-mortem that keeps it from happening again.
5+ years of experience leading customer support, contact center, or operations center functions at scale—at least some of which has been delivered through BPO or outsourced partners. You've run something that operated 24/7 across multiple sites.
Proven track record managing BPO relationships: writing the SOWs, setting the SLAs, running the QBRs, and holding partners accountable to performance and quality standards. You know what good vendor management looks like, and you know how to course-correct when it isn't there.
Hands-on experience building the operating system of a service organization—training programs, QA frameworks, SOPs, quality scorecards—not just inheriting them. You've taken a function from \"it works because we hustle\" to \"it works because the system works.\"
Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them.
Extreme attention to detail: you notice when standards are slipping, you build processes to prevent recurrence, and you create a culture where quality is taken seriously by people who don't work for you directly.
Strong cross-functional leadership: comfortable working with Engineering on tooling and incidents, with City Ops on local execution, and with platform partners like Uber, DoorDash, Wolt, and Deliveroo on shared service standards.
Willingness to be on call when the operation requires it; robot delivery doesn't stop at 5 PM, and neither do the people who keep it running.
Experience in autonomous vehicles, robotics, micro-mobility, food delivery, rideshare, or adjacent industries where service operations are safety-critical and public-facing.
Background scaling a function from a few dozen agents to several hundred across multiple geographies.
Experience managing operations in multiple languages and time zones, including offshore and nearshore delivery centers.
Direct experience with teleoperations, command centers, dispatch, or other live-monitoring operations.
Comfort with operational tooling (CRM, Looker/Tableau/Sigma, Notion, Slack).
Coco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation
","descriptionPlain":"At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world. Our mission is to make delivery more accessible, reliable, and sustainable—one city at a time. We're already operating in Los Angeles, Chicago, Miami, Jersey City, San Jose and Helsinki, and we've completed hundreds of thousands of orders for thousands of merchants. But we're just getting started.\n\nAs Head of Service Operations, you will own two of the operations functions most central to Coco's day-to-day: Customer Support and Pilot Operations. Together, these teams are the human layer behind every Coco delivery—the agent who picks up when an eater calls in, the support rep who jumps in when a merchant needs help mid-shift, and the teleoperators who watch over every drive from pickup to dropoff. Both functions run 24/7/365 at global scale, and both have an outsized impact on how Coco shows up in the world. Support is the public face of Coco; Pilots are the backbone of safe robot operation. Neither has any room for off days.\n\nThis role is built for an operator who has scaled multi-site contact centers and operations centers through BPO partners, who knows how to set standards and hold vendors to them, and who can move fluidly between resource planning at the executive level and the details of a single escalated call or street-crossing decision. If you thrive on running 24/7 operations at scale, you sweat the details of training, QA, and standard operating procedures, and you know how to make outsourced teams feel like your own, you'll fit right in.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own Support Operations: Lead Coco's 24/7/365 customer support function across eaters, merchants, and the general public. You set the bar for what great support looks like at Coco—responsive, professional, compassionate, reliable—and you instrument it relentlessly. When something goes wrong publicly, you are the person who makes sure it gets handled with speed and care.\n\n - Own Pilot Operations: Lead Coco's global teleoperator workforce, scaling to hundreds of pilots across multiple sites worldwide. You are accountable for pilot safety, productivity, and consistency—from candidate evaluation through onboarding, training, certification, ongoing performance management, and the SOPs that govern safety-critical behaviors.\n\n - Manage the BPO partnerships: Both functions are delivered through outsourced partners. Build and maintain those relationships at the executive level, negotiate SOWs and SLAs that align partner incentives with Coco's quality bar, and run the governance cadence (QBRs, scorecards, escalation paths) that keeps everyone honest.\n\n - Build the operating system: Author the SOPs, training curricula, QA programs, and audit mechanisms that make quality repeatable across thousands of interactions and millions of robot-miles. The standards you set today are the standards Coco operates by at 10x the scale.\n\n - Run on metrics: Define and track the KPIs that matter—CSAT, first-response time, escalation rate, pilot productivity, cost per contact. Make the dashboards. Report up. Act on what they say.\n\n - Lead incident response: When a public-facing escalation, or SLA breach happens, you're the one driving the response—triaging in real time, coordinating with Engineering and City Ops, and owning the post-mortem that keeps it from happening again.\n\n\nBASIC QUALIFICATIONS\n\n - 5+ years of experience leading customer support, contact center, or operations center functions at scale—at least some of which has been delivered through BPO or outsourced partners. You've run something that operated 24/7 across multiple sites.\n\n - Proven track record managing BPO relationships: writing the SOWs, setting the SLAs, running the QBRs, and holding partners accountable to performance and quality standards. You know what good vendor management looks like, and you know how to course-correct when it isn't there.\n\n - Hands-on experience building the operating system of a service organization—training programs, QA frameworks, SOPs, quality scorecards—not just inheriting them. You've taken a function from \"it works because we hustle\" to \"it works because the system works.\"\n\n - Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them.\n\n - Extreme attention to detail: you notice when standards are slipping, you build processes to prevent recurrence, and you create a culture where quality is taken seriously by people who don't work for you directly.\n\n - Strong cross-functional leadership: comfortable working with Engineering on tooling and incidents, with City Ops on local execution, and with platform partners like Uber, DoorDash, Wolt, and Deliveroo on shared service standards.\n\n - Willingness to be on call when the operation requires it; robot delivery doesn't stop at 5 PM, and neither do the people who keep it running.\n\n\nPREFERRED QUALIFICATIONS\n\n - Experience in autonomous vehicles, robotics, micro-mobility, food delivery, rideshare, or adjacent industries where service operations are safety-critical and public-facing.\n\n - Background scaling a function from a few dozen agents to several hundred across multiple geographies.\n\n - Experience managing operations in multiple languages and time zones, including offshore and nearshore delivery centers.\n\n - Direct experience with teleoperations, command centers, dispatch, or other live-monitoring operations.\n\n - Comfort with operational tooling (CRM, Looker/Tableau/Sigma, Notion, Slack).\n\nCoco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation","compensation":{"compensationTierSummary":"$180K – $220K • Offers Equity","scrapeableCompensationSalarySummary":"$180K - $220K","compensationTiers":[{"id":"c5b599fe-be34-4afd-bba0-6d7d68ba48e8","tierSummary":"$180K – $220K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"38d1be8e-8922-4245-ac8f-13dfa9bcb631","summary":"$180K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":220000},{"id":"a35a5f8b-343c-491b-ace3-597ff3ea3a9c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":220000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"59313a4c-33f5-40cf-8302-a2f1ad8bbc13","title":"Supply Chain Manager","department":"Operations","team":"Operations","employmentType":"FullTime","location":"LA","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-15T19:18:14.431+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"los angeles"}},"jobUrl":"https://jobs.ashbyhq.com/cocodelivery/59313a4c-33f5-40cf-8302-a2f1ad8bbc13","applyUrl":"https://jobs.ashbyhq.com/cocodelivery/59313a4c-33f5-40cf-8302-a2f1ad8bbc13/application","descriptionHtml":"At Coco, we’re dedicated to revolutionizing the last-mile delivery experience. We believe that the delivery service industry, as it stands, is under-serving merchants, and we are committed to creating a frictionless, reliable, consistent, and sustainable delivery experience for merchants and their customers in cities everywhere.
About the Role:
As the Supply Chain Manager at Coco, you will oversee our supply chain operations to ensure efficient, sustainable, and cost-effective processes. In this role, you will manage the end-to-end supply chain, including procurement, logistics, inventory management, and vendor relationships, all while aligning with Coco’s mission of perfecting last-mile delivery. You’ll be responsible for optimizing our supply chain systems, ensuring product availability, creating and keeping an MRP system up to date, making sure all parts & assemblies have part numbers in Arena, working with foreign vendors to ship and receive all parts and identifying opportunities for process improvements. Additionally, you’ll work closely with internal teams to align supply chain strategy with Coco’s broader operational and strategic goals.
About the Operations Team:
The Operations team at Coco plays a crucial role in delivering exceptional experiences to our merchants and their customers. This team is responsible for maintaining a robust, efficient, and resilient supply chain that supports Coco’s operational demands. Working closely with vendors, logistics partners, and internal stakeholders, the Operations team ensures that Coco’s robotic delivery solutions are equipped and ready to perform at the highest standard, from sourcing and logistics through to deployment.
Day in the Life:
As the Supply Chain Manager, you’ll be at the center of Coco’s supply chain operations. Your day will involve collaborating with suppliers to secure timely deliveries, monitoring inventory levels to prevent shortages, and working with internal teams to forecast demand. You’ll also spend time making sure all inventory is accounted for and in our system as well as analyzing data to identify bottlenecks and implementing strategies to optimize the supply chain process. By ensuring seamless coordination with vendors, logistics partners, and internal teams, you’ll play a pivotal role in supporting Coco’s mission of providing reliable and efficient last-mile delivery solutions.
Basic Qualifications:
Bachelor’s degree or equivalent professional experience in supply chain management, logistics, business, or a related field
3+ years of experience in supply chain management, logistics, or a related field
Proven expertise in data analysis with proficiency in business intelligence tools (e.g., Sigma, Quicksight, PowerBI, Tableau, or similar)
Preferred Qualifications:
Experience using Arena
Experience with MRP systems & MRP maintenance
Demonstrated experience in managing omni-channel supply chain operations
Skilled in automation and optimization of logistics and supply chain processes using AI-driven tools
Experience working with Business Process Outsourcing (BPO) partners to enhance supply chain operations
Advanced data analysis skills, with a strong command of SQL
Proficient in Excel/Google Sheets with deep knowledge of supply chain modeling
Excellent communication and vendor management skills
Coco is an Equal Opportunity Employer
We are committed to fostering an inclusive workplace and encourage applications from all qualified individuals, including minorities, women, individuals with disabilities, veterans, and those of diverse gender identities and sexual orientations.
At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world. Our mission is to make delivery more accessible, reliable, and sustainable—one city at a time. We're already operating in Los Angeles, Chicago, Miami, Jersey City, and Helsinki, and we’ve completed hundreds of thousands of orders for thousands of merchants. But we're just getting started.
As a City Manager, you will own Los Angeles' Coco operation end-to-end. You'll be the face of Coco in the market—the person merchants call when something goes wrong, the person who keeps the fleet healthy and the numbers green, the person who grows our footprint block by block. This is a hands-on, physical-world operations role: you'll be out on the streets, in restaurants, and alongside your team as much as you're behind a desk. If you thrive on accountability, love managing to metrics, and know how to get the best out of a frontline workforce, you'll fit right in.
Own city-level operations: Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in Lost Angeles. You are accountable for hitting the numbers—delivery completion rate, uptime, cost per delivery—and you'll know at any given moment exactly where you stand.
Drive merchant success: Serve as the primary point of contact for Coco's merchant partners—onboarding new restaurants, resolving incidents, and proactively improving the delivery experience. Details matter: every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own.
Manage the team: Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor). Set clear expectations, hold people to them, and build a team that executes with consistency and pride.
Report and improve: Track city KPIs obsessively. Surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation.
Represent Coco locally: Be a visible and trusted presence in the community—at neighborhood meetings, with local press, and with city officials.
3+ years of experience managing a hands-on, physical-world operation—think restaurant general manager, fulfillment center manager, field operations manager, or similar. You've run something where stuff actually happens in the real world, not just on a screen.
Proven track record managing a direct labor workforce—whether in-house or contract—including hiring, scheduling, performance management, and holding people accountable to standards.
Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them.
Extreme attention to detail: you notice when things aren't being done right, you build processes to prevent recurrence, and you create a culture where standards are taken seriously.
Strong relationship management skills—comfortable working with restaurant operators, platform partners, and city officials alike.
Highly organized with the ability to juggle multiple competing priorities without things falling through the cracks.
Willingness to work non-standard hours when the operation requires it; robot delivery doesn't stop at 5 PM.
Experience in restaurants, food delivery, autonomous vehicles, micro-mobility, logistics, or adjacent industries.
Experience scaling a market from early-stage to mature operations.
Background in account management or B2B sales, particularly with restaurant or retail partners.
Comfort with operational tooling (Excel/Google Sheets, Notion, Slack, data dashboards).
Spanish fluency a plus
Coco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation
","descriptionPlain":"At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world. Our mission is to make delivery more accessible, reliable, and sustainable—one city at a time. We're already operating in Los Angeles, Chicago, Miami, Jersey City, and Helsinki, and we’ve completed hundreds of thousands of orders for thousands of merchants. But we're just getting started.\n\nAs a City Manager, you will own Los Angeles' Coco operation end-to-end. You'll be the face of Coco in the market—the person merchants call when something goes wrong, the person who keeps the fleet healthy and the numbers green, the person who grows our footprint block by block. This is a hands-on, physical-world operations role: you'll be out on the streets, in restaurants, and alongside your team as much as you're behind a desk. If you thrive on accountability, love managing to metrics, and know how to get the best out of a frontline workforce, you'll fit right in.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own city-level operations: Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in Lost Angeles. You are accountable for hitting the numbers—delivery completion rate, uptime, cost per delivery—and you'll know at any given moment exactly where you stand.\n\n - Drive merchant success: Serve as the primary point of contact for Coco's merchant partners—onboarding new restaurants, resolving incidents, and proactively improving the delivery experience. Details matter: every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own.\n\n - Manage the team: Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor). Set clear expectations, hold people to them, and build a team that executes with consistency and pride.\n\n - Report and improve: Track city KPIs obsessively. Surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation.\n\n - Represent Coco locally: Be a visible and trusted presence in the community—at neighborhood meetings, with local press, and with city officials.\n\n\nBASIC QUALIFICATIONS\n\n - 3+ years of experience managing a hands-on, physical-world operation—think restaurant general manager, fulfillment center manager, field operations manager, or similar. You've run something where stuff actually happens in the real world, not just on a screen.\n\n - Proven track record managing a direct labor workforce—whether in-house or contract—including hiring, scheduling, performance management, and holding people accountable to standards.\n\n - Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them.\n\n - Extreme attention to detail: you notice when things aren't being done right, you build processes to prevent recurrence, and you create a culture where standards are taken seriously.\n\n - Strong relationship management skills—comfortable working with restaurant operators, platform partners, and city officials alike.\n\n - Highly organized with the ability to juggle multiple competing priorities without things falling through the cracks.\n\n - Willingness to work non-standard hours when the operation requires it; robot delivery doesn't stop at 5 PM.\n\n\nPREFERRED QUALIFICATIONS\n\n - Experience in restaurants, food delivery, autonomous vehicles, micro-mobility, logistics, or adjacent industries.\n\n - Experience scaling a market from early-stage to mature operations.\n\n - Background in account management or B2B sales, particularly with restaurant or retail partners.\n\n - Comfort with operational tooling (Excel/Google Sheets, Notion, Slack, data dashboards).\n\n - Spanish fluency a plus\n\n\n\nCoco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation","compensation":{"compensationTierSummary":"$140K – $160K • Offers Equity","scrapeableCompensationSalarySummary":"$140K - $160K","compensationTiers":[{"id":"39f97aec-1896-471d-91b4-5884b73582c8","tierSummary":"$140K – $160K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"28d14877-d3ab-4581-8353-181161f643f9","summary":"$140K – $160K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":140000,"maxValue":160000},{"id":"8dbb4921-438a-4a02-b981-c78298d97313","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":140000,"maxValue":160000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}}],"apiVersion":"1"}