About Convey
Convey builds AI teammates that run critical operations, whether it's ingesting orders, trafficking complex ad campaigns, or preparing customer reports. We believe a company's best people shouldn't be bottlenecked by manual execution. By delegating the daily grind to reliable digital teammates, operators are freed to focus on strategy, relationships, and the complex work that actually moves the business forward. We are building the era of the 100x operator.
Our team is small and fast-paced, which means every person here is load-bearing. If you want to fundamentally change how businesses operate, come join us.
About the role
Convey is hiring a Design Engineer to own problems from statement to outcome: defining, designing, building, testing, and shipping the experiences through which non-technical operators train, manage, and trust AI teammates. You will work across design and implementation, prototyping directly in code and iterating closely with engineering and customers.
Responsibilities
Own core agent interaction patterns: Design the primary in-app interface where operators train and manage their digital teammates.
Shape channel behavior: Agents do not just live in a web app. You will figure out how they interact, communicate, and escalate across the tools people already use, including Slack, email, and live video calls.
Influence the broader brand: Your design vision will extend beyond the core product to shape our marketing site and overall visual identity.
Understand the agent architecture: You will collaborate with engineering to reason about what tools the agent needs and how its technical constraints shape the user experience.
Prototype and iterate rapidly: You love hacking together concepts, building quick prototypes, and iterating closely with engineering.
Build and ship, not just design: Take core workflows from concept through production-quality implementation, partnering with engineering to iterate rapidly based on customer feedback.
Define teammate personalization: Explore how teammates can feel personal enough to build affinity while remaining professional enough for enterprise customers.
Turn customer proximity into product direction: Bring structure and strategic depth to Convey’s existing customer feedback loops across daily customer channels and hands-on product use.
Exceptional Candidates Have:
Deep design ownership: 2+ years of product design experience, with at least 2 years acting as the primary or sole designer on a complex product.
Agentic product experience: Prior experience designing for AI agents or conversational interfaces. You excel at distilling high complexity + capability into something incredibly simple for the user.
Technical fluency: You have a conceptual understanding of how LLMs, agent harnesses, and tool-calling work - enough to collaborate with engineers on system constraints and agent capabilities.
Zero-to-one systems thinking: You are comfortable creating entirely new interaction patterns from scratch rather than just maintaining/leveraging an existing UI component library.
Builder's mentality: You are comfortable using AI-native tooling (e.g., Claude Code, Cursor, Figma) to quickly put together and iterate on concepts.
Design-engineering range: You can move fluidly between product strategy, visual and interaction design, and front-end implementation.
Outcome ownership: You have taken ambiguous problems from an initial brief to a shipped customer outcome with minimal direction.
Enterprise AI judgment: You can balance clarity and delight with permissions, approval workflows, auditability, and other trust requirements.
Strong product instincts: You advocate for both user needs and business goals.
Additional Information
Culture is high-ownership, high-intensity, and customer-focused.
Remote employees travel to SF every 3 weeks for a few days (travel covered).
Convey is building digital teammates for the world's leading enterprises.
Today, most companies still rely on highly capable operators manually moving information between systems, managing workflows, and holding critical business processes together. While AI has dramatically increased leverage for engineers, operators have largely been left behind.
Convey changes that.
Our platform enables non-technical teams to build, deploy, and manage AI-powered digital teammates that can execute work autonomously across applications, systems, and workflows. These teammates learn by observing operators, execute work autonomously, and help organizations scale without adding headcount.
Since October, Convey teammates have completed over 1.2M hours of real work inside companies including NBCUniversal, Pinterest, Samsara, Univision, ChargePoint, and others. Backed by Khosla Ventures, Pear VC, and SV Angel, we're entering our next phase of growth and building the foundational GTM team that will define how Convey scales.
We're looking for a Founding GTM Account Executive to help build one of the defining AI companies of the next decade.
This is not a traditional AE role. You'll join a small, high-performing team at a moment when product-market fit has been established and demand is accelerating. You'll inherit qualified opportunities, work directly alongside leadership, and play a significant role in shaping how Convey scales from its earliest GTM motion into a world-class sales organization.
You'll be selling a category-defining product to senior executives tasked with driving operational transformation across their organizations. Success requires curiosity, creativity, executive presence, and the ability to help customers envision entirely new ways of working.
Own the full sales cycle from prospecting through close
Build and manage relationships with executive stakeholders including COOs, CROs, and operational leaders
Run highly consultative discovery processes focused on business transformation and operational efficiency
Develop new opportunities through outbound efforts, referrals, and strategic account engagement
Partner closely with founders, product, engineering, and customer success teams to shape customer outcomes
Create compelling demonstrations and business cases tailored to each customer's workflows and priorities
Identify and prioritize high-value use cases across multiple functions and departments
Help refine messaging, sales processes, and GTM strategy as we scale
Serve as a trusted advisor to customers navigating AI adoption and operational transformation
Consistent top performer with a track record of exceeding quota and winning new business
Experience selling complex software solutions into mid-market and enterprise customers
Executive presence and comfort engaging senior business leaders
Experience selling horizontal platforms, workflow automation, AI-native products, or operational transformation solutions
Ability to generate pipeline and create opportunities, not simply work inbound demand
Comfortable operating in fast-paced, ambiguous environments with evolving processes
Strong business acumen and consultative selling skills
Demonstrated curiosity around AI, automation, and emerging technologies
Experience scaling with a Series A, Series B, or early Series C company during a period of rapid growth
History of selling for challenger brands where success depended on product, execution, and creativity rather than company reputation
Experience navigating multi-stakeholder enterprise sales cycles
Background selling platforms that can be applied across multiple teams, functions, or use cases
Evidence of high agency, competitiveness, and a builder mentality both inside and outside of work
Join as one of the earliest GTM hires at a company defining a new category
Work directly alongside founders and leadership
Sell a product delivering measurable ROI and operational leverage
Meaningful ownership and influence over how the GTM organization is built
Opportunity to grow alongside a rapidly scaling business
Backed by world-class investors and already serving some of the world's most recognizable brands
If you're excited by category creation, operational transformation, and helping define the future of work, we'd love to meet you.
","descriptionPlain":"ABOUT CONVEY\n\nConvey is building digital teammates for the world's leading enterprises.\n\nToday, most companies still rely on highly capable operators manually moving information between systems, managing workflows, and holding critical business processes together. While AI has dramatically increased leverage for engineers, operators have largely been left behind.\n\nConvey changes that.\n\nOur platform enables non-technical teams to build, deploy, and manage AI-powered digital teammates that can execute work autonomously across applications, systems, and workflows. These teammates learn by observing operators, execute work autonomously, and help organizations scale without adding headcount.\n\nSince October, Convey teammates have completed over 1.2M hours of real work inside companies including NBCUniversal, Pinterest, Samsara, Univision, ChargePoint, and others. Backed by Khosla Ventures, Pear VC, and SV Angel, we're entering our next phase of growth and building the foundational GTM team that will define how Convey scales.\n\n\n\n\nTHE OPPORTUNITY\n\nWe're looking for a Founding GTM Account Executive to help build one of the defining AI companies of the next decade.\n\nThis is not a traditional AE role. You'll join a small, high-performing team at a moment when product-market fit has been established and demand is accelerating. You'll inherit qualified opportunities, work directly alongside leadership, and play a significant role in shaping how Convey scales from its earliest GTM motion into a world-class sales organization.\n\nYou'll be selling a category-defining product to senior executives tasked with driving operational transformation across their organizations. Success requires curiosity, creativity, executive presence, and the ability to help customers envision entirely new ways of working.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own the full sales cycle from prospecting through close\n\n - Build and manage relationships with executive stakeholders including COOs, CROs, and operational leaders\n\n - Run highly consultative discovery processes focused on business transformation and operational efficiency\n\n - Develop new opportunities through outbound efforts, referrals, and strategic account engagement\n\n - Partner closely with founders, product, engineering, and customer success teams to shape customer outcomes\n\n - Create compelling demonstrations and business cases tailored to each customer's workflows and priorities\n\n - Identify and prioritize high-value use cases across multiple functions and departments\n\n - Help refine messaging, sales processes, and GTM strategy as we scale\n\n - Serve as a trusted advisor to customers navigating AI adoption and operational transformation\n\n\nWHAT WE'RE LOOKING FOR\n\n - Consistent top performer with a track record of exceeding quota and winning new business\n\n - Experience selling complex software solutions into mid-market and enterprise customers\n\n - Executive presence and comfort engaging senior business leaders\n\n - Experience selling horizontal platforms, workflow automation, AI-native products, or operational transformation solutions\n\n - Ability to generate pipeline and create opportunities, not simply work inbound demand\n\n - Comfortable operating in fast-paced, ambiguous environments with evolving processes\n\n - Strong business acumen and consultative selling skills\n\n - Demonstrated curiosity around AI, automation, and emerging technologies\n\n\nIDEAL BACKGROUND\n\n - Experience scaling with a Series A, Series B, or early Series C company during a period of rapid growth\n\n - History of selling for challenger brands where success depended on product, execution, and creativity rather than company reputation\n\n - Experience navigating multi-stakeholder enterprise sales cycles\n\n - Background selling platforms that can be applied across multiple teams, functions, or use cases\n\n - Evidence of high agency, competitiveness, and a builder mentality both inside and outside of work\n\n\nWHY JOIN CONVEY\n\n - Join as one of the earliest GTM hires at a company defining a new category\n\n - Work directly alongside founders and leadership\n\n - Sell a product delivering measurable ROI and operational leverage\n\n - Meaningful ownership and influence over how the GTM organization is built\n\n - Opportunity to grow alongside a rapidly scaling business\n\n - Backed by world-class investors and already serving some of the world's most recognizable brands\n\nIf you're excited by category creation, operational transformation, and helping define the future of work, we'd love to meet you."},{"id":"bc67fd67-b2ff-4a52-867c-615fbbabba31","title":"Software Engineer","department":"Product","team":"Product","employmentType":"FullTime","location":"Convey","secondaryLocations":[],"publishedAt":"2026-09-07T22:34:42.921+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/conveydev/bc67fd67-b2ff-4a52-867c-615fbbabba31","applyUrl":"https://jobs.ashbyhq.com/conveydev/bc67fd67-b2ff-4a52-867c-615fbbabba31/application","descriptionHtml":"Convey is building digital teammates for the world's leading enterprises.
Today, most companies still rely on highly capable operators manually moving information between systems, managing workflows, and holding critical business processes together. While AI has dramatically increased leverage for engineers, operators have largely been left behind.
Convey changes that.
Our platform enables non-technical teams to build, deploy, and manage AI-powered digital teammates that can execute work autonomously across applications, systems, and workflows. These teammates learn by observing operators, execute work autonomously, and help organizations scale without adding headcount.
Since October, Convey teammates have completed over 1.2M hours of real work inside companies including NBCUniversal, Pinterest, Samsara, Univision, ChargePoint, and others. Backed by Khosla Ventures, Pear VC, and SV Angel, we're entering our next phase of growth and building the foundational GTM team that will define how Convey scales.
What you’ll do
Build and improve core AI product workflows, from harness engineering, to infrastructure, to frontend interaction patterns, and everything in between.
Collaborate directly with customers and the team to turn real learnings into scalable product features
Make thoughtful product and technical decisions in a fast-moving environment
Use modern AI tools to move quickly while maintaining a high quality bar
What we’re looking for
Strong generalist engineering skills
Excellent product taste and judgment
Comfortable with ambiguity, ownership, and broad problem-solving. The people who thrive are those who love to solve important problems end-to-end, not just execute predefined tasks.
Motivated by high-impact startup work rather than narrowly scoped implementation tasks
How we work
Primarily SF-based, with flexibility for remote employees
Remote teammates regularly spend time working together in SF
Every growing company runs on an invisible operating layer: recurring work that crosses a dozen systems and still needs a person to move it forward. Convey is a digital workforce platform. We take that work off the team and give it to digital teammates that the company's own operators train and manage. Each teammate owns a responsibility from the first request to the finished result.
Customers like TelevisaUnivision, Savoya, and Strategus use Convey for work that stands between the business and its revenue. Strategus cut integration launches from three to six months down to under one week.
You'll own marketing's contribution to pipeline. Working closely with sales, you'll create and speed up opportunities across our target accounts through account-based programs, events, paid media, and the website. You'll build the growth engine from the ground up.
You'll also build the team differently. Alongside the core job, you'll train and manage your own digital workforce on Convey. Those teammates will own the recurring operational work that usually takes over a growth team's week, so your time goes to strategy, creative, and relationships. You'll be customer zero for the product you're marketing.
Pipeline and sales partnership
Own marketing-sourced and marketing-influenced pipeline goals. Build the plan with sales leadership and report against it every week.
Run account-based programs against a tiered target account list, coordinating plays with account executives and sales development.
Own the handoff with sales: lead routing, follow-up expectations, and the plays that turn engagement into meetings.
Events and field marketing
Treat events as account-based plays, not just booths: executive dinners and breakfasts around key industry events, follow-on workshops, speaking slots, and events we host ourselves.
Turn attendance into meetings, and meetings into pipeline.
Paid media
Own paid strategy and budget across LinkedIn, search, retargeting, and other channels. Test quickly, set clear spend gates, and scale what works.
Website and conversion
Run the website as a conversion engine: landing pages, account-personalized experiences, conversion paths, and ongoing experiments.
Measurement and marketing operations
Own funnel reporting, attribution, and campaign tracking standards, plus CRM and marketing platform hygiene.
Give leadership a weekly view of pipeline and performance they trust.
Your digital workforce
Decide which recurring growth work to delegate. Examples include weekly performance and pipeline reporting, campaign tracking links, target account research and list building, event research and follow-up, outreach prep for personalized account pages, and campaign QA.
Train those teammates, review their work, and keep improving them as programs change.
Share what works so it shapes how Convey markets with Convey and how we tell the story to customers.
8+ years in B2B growth or demand generation, mostly in SaaS, supporting a sales-led motion with long cycles and buying committees.
Experience owning pipeline targets and budget. You can show the math behind what worked.
Account-based and event programs that produced meetings and pipeline, not just attendance.
Hands-on paid media experience, especially LinkedIn and search, and a disciplined approach to testing.
Strong analytical skills. You're fluent in CRM, marketing platforms, attribution, and web analytics, and you build your own reports.
The trust of sales leaders. You've been a true partner to a sales team, not a lead-handoff function.
Experience leading teams, agencies, and budgets. You set direction, and you're still hands-on.
Real fluency with AI, and the urge to hand off whole processes rather than just doing pieces of them faster.
Experience marketing AI or enterprise software platforms.
Build the growth engine for a new category from the ground up.
Use the product to build your team. You'll know the customer's experience better than anyone.
Help shape the marketing organization early.
Every growing company runs on an invisible operating layer: recurring work that crosses a dozen systems and still needs a person to move it forward. Convey is a digital workforce platform. We take that work off the team and give it to digital teammates that the company's own operators train and manage. Each teammate owns a responsibility from the first request to the finished result.
Customers like TelevisaUnivision, Savoya, and Strategus use Convey for work that stands between the business and its revenue. Strategus cut integration launches from three to six months down to under one week.
You'll shape how the market understands a new category, and you'll turn our customers into our strongest proof. You will own positioning, messaging, launches, sales enablement, and customer marketing for Convey.
You'll also build the team differently. Alongside the core job, you'll train and manage your own digital workforce on Convey. Those teammates will own the recurring work that usually keeps a product marketing team from growing past its headcount. You'll be customer zero for the product you're marketing.
Positioning and messaging
Own the category narrative and messaging framework, and keep every description of Convey consistent with it, from the website to the sales deck.
Translate the product into value for each buyer: the business leader who decides what to delegate, the operators who train teammates, and the IT and Security teams who govern them.
Build use-case and industry narratives for our priority markets.
Market and buyer insight
Run win/loss analysis, buyer research, and competitive intelligence across the full set of alternatives, from AI assistants and copilots to internal builds and outsourced teams.
Turn what you learn into sharper positioning, product feedback, and sales guidance.
Product launches
Own go-to-market for what we ship: launch tiering, plans, messaging, enablement, and measuring results.
Sales enablement
Own the core sales narrative: pitch, demo story, discovery guides, objection handling, and a value framework that shows impact on cost, speed to outcome, and revenue.
Equip sellers for enterprise deals with multiple stakeholders, including security review. Work directly with sales on strategic opportunities.
Customer marketing
Build and run the customer proof engine: case studies, video, webinars, quotes, and validated results.
Build a reference and advocacy program deep enough that sales never has to wait for a reference call.
Partner with customer success on adoption and expansion. Help champions make the case internally as Convey grows into new teams and functions.
Own customer communications, including release updates, newsletters, and customer events.
Your digital workforce
Decide which recurring product and customer marketing work to delegate.
Train those teammates, review their work, and keep improving them as the work changes.
Share what works so it shapes how Convey markets with Convey and how we tell the story to customers.
8+ years in B2B SaaS marketing, with deep product marketing experience and hands-on ownership of customer marketing or advocacy programs.
A track record of positioning a new or fast-moving category and selling to enterprise buying committees.
Exceptional writing. You can turn a technical product into a clear, credible value story and defend every word.
Credibility with sales. You've built enablement that sellers actually use, and you're at ease in front of customers and executives.
Experience leading teams or programs. You set direction, and you can also write the first draft yourself.
Comfort with ambiguity and building from scratch in an early-stage company.
Experience marketing AI or enterprise software platforms.
Define how the market understands a new category.
Use the product to build your team. You'll know the customer's experience better than anyone.
Help shape the marketing organization early.
About Us:
We're a small team on a mission to help non-technical teams reliably delegate their repetitive work to AI teammates. We already have dozens paying customers, including recognizable logos like Netflix, NBC Universal, Dow Jones, Fanatics, iHeartRadio, Pinterest, and LG, and are growing at an exciting clip. We're looking for a dynamic, customer-focused individual to join us. Convey raised a $38M Series A from Andreessen Horowitz, and is backed by top VCs like Khosla Ventures, PearVC, SVAngel, and more.
This role is perfect for someone with strong customer-facing experience who is eager to roll up their sleeves, take ownership, and grow into a key leader as we scale.
The Role
Our second dedicated CS hire. You'll own the post-sales relationship across 20+ enterprise accounts, drive expansion, and build the systems that scale our customer success function from the ground up.
What You'll Do
• Own customer relationships end-to-end — from onboarding through expansion
• Act as an embedded “AI consultant,” identifying new automation opportunities within accounts and collaborating closely with executive leadership at the customer to plan and operationalize tangible impact.
• Build repeatable onboarding and ongoing project management processes, success metrics, and QBR frameworks
• Partner with our solutions engineer on implementations and enterprise IT/compliance coordination, as well as our product team to close the loop on learnings and improve the product.
• Drive both top-down (executive ROI) and bottom-up (user adoption) success motions
• Quantify and communicate customer impact systematically across the portfolio
What We're Looking For
• Enterprise CS or account management experience with $100K+ ACV accounts
• Builder mentality — comfortable creating processes where none exist
• Technically curious, able to guide non-technical customers through complex implementations
• Consultative approach: you identify problems customers haven't articulated yet, and are opinionated enough to guide customers towards impact rather than just following their lead
• Willingness to do on-site workshops and enablement sessions when needed
Why Join
• Define the CS function from scratch with real ownership
• Customers seeing transformational results (Netflix: 473 hrs/week saved; ChargePoint: 20–40 FTE equivalent)
• Seed-funded by Khosla Ventures, recently raised a $38M Series A from Andreessen Horowitz with strong enterprise momentum
• Small, collaborative team that moves fast
Additional information
Culture is high-ownership, high-intensity, and customer-focused.
The position is in San Francisco, in-office by default 5 days a week (of course including flexibility if folks need to work from home now and then).
Location: San Francisco, CA (in-office)
About Convey
Convey builds AI teammates that run critical operations, whether it's ingesting orders, trafficking complex ad campaigns, or preparing customer reports. We believe a company's best people shouldn't be bottlenecked by manual execution. By delegating the daily grind to reliable digital teammates, operators are freed to focus on strategy, relationships, and the complex work that actually moves the business forward. We are building the era of the 100x operator.
We already have dozens paying customers, including recognizable logos like NBC Universal, TelevisaUnivision, and Dow Jones, and are growing at an exciting clip. We're looking for a dynamic, customer-focused individual to join us. Convey raised a $38M Series A from Andreessen Horowitz, and is backed by top VCs like Khosla Ventures, PearVC, SVAngel, and more.
About the role
Convey is hiring a Technical Account Manager to help customers successfully run their operations with AI teammates.
This is not a support role. You will absolutely help customers troubleshoot issues when they arise. But the core of the job is broader and more important than that: helping customers adopt Convey effectively, structure the right workflows, achieve their goals, and get increasing value from the product over time.
Our customers are typically non-technical operators and business leaders. Their questions are not just “what button do I click?” Often, the real question is: how should I approach this problem in the first place? How should this workflow be structured? What is the best way to use Convey to get to the desired outcome?
You will work directly with customers across onboarding, activation, troubleshooting, and ongoing enablement. Sometimes that means jumping on a live call to debug an issue. Sometimes it means helping a user think through how to build the right workflow. Sometimes it means noticing that someone has gone quiet, that adoption has stalled, or that a project is off track, and stepping in before it becomes a bigger problem.
This is an early-stage, high-ownership role. You will not just execute a playbook, you will help build it. We want someone who is excited to work closely with customers, partner deeply with product and engineering, and design better systems for how Convey supports customers at scale.
Responsibilities
Given a customer’s key goals and initiatives, guide the executive champion and customer working team to leverage Convey to achieve meaningful operational outcomes
Help non-technical users architect solutions appropriately and optimally
Troubleshoot issues across workflows, integrations, data, prompts, and AI behavior
Join calls ad hoc or regularly with customers to deep dive into issues and build trust
Respond to customer inbound questions, maintaining a tight SLA and a high bar for correctness and thoughtfulness
Coach customers so they can learn to resolve their own problems and enact the right best practices themselves wherever possible
Proactively monitor customer engagement and identify when users or projects may be off track
Reach out before issues escalate, and surface risks or blockers to both customer champions and internal teammates
Build strong customer relationships and deepen trust as a representative of the company
Improve how we follow up with customers, track open work, and create a more consistent enablement motion
Improve internal tooling and infrastructure to manage projects, track metrics, and scale the process using AI
Distill product insights, identify bugs, and partner with the product and engineering team to improve the core offering
Expand and improve our internal knowledge base
Exceptional Candidates Have:
A track record of technical or support engineering work with a real instinct for architecture, project management, and debugging
Experience working directly with customers and building deep relationships with them
The ability to reason about many moving parts at once: APIs, integrations, data, logs, automated workflows, as well as the overarching project and goal.
Experience building or improving operational processes, systems, or internal tooling, ideally using AI
Experience interfacing with internal product and engineering teams
Comfort operating in ambiguity and helping define a function at an early-stage company
Additional Information
Culture is high-ownership, high-intensity, and customer-focused.