About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better if you have
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office.\n\n\n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n \n \n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n \n \n\nEven better if you have\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$230K – $320K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$230K - $320K","compensationTiers":[{"id":"0ee5bef1-24aa-43e4-ad72-c9b3c44e1653","tierSummary":"On-Target Earnings $230K – $320K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"1d7354c6-bc97-467b-a64f-8127d95c630c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"011366a3-ab80-475b-b168-873a428a2317","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"6d5428c0-1903-410d-989a-fe4d9ce87467","summary":"On-Target Earnings $230K – $320K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":230000,"maxValue":320000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":230000,"maxValue":320000}]}},{"id":"ca69cd40-646d-44a8-a052-6f40294b123b","title":"Director of Sales, Enterprise","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-04-29T23:10:28.593+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ca69cd40-646d-44a8-a052-6f40294b123b","applyUrl":"https://jobs.ashbyhq.com/decagon/ca69cd40-646d-44a8-a052-6f40294b123b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our San Francisco office.
The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.
Your background looks something like this
Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.
Trained in MEDDPICC sales methodology or similar value selling framework.
Hire, train, and develop top enterprise AEs while fostering a high-performance culture.
Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.
Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.
Even better if you have
Have experience in territory planning and developing effective sales playbooks.
Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.
Proven ability to drive the sales process from plan to close on large deals.
Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.
Compensation
OTE $336,000 - $420,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our San Francisco office.\n\nThe enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.\n\n\n\nYour background looks something like this\n\n - Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.\n\n - Trained in MEDDPICC sales methodology or similar value selling framework.\n\n - Hire, train, and develop top enterprise AEs while fostering a high-performance culture.\n\n - Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.\n\n - Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.\n \n \n\nEven better if you have\n\n - Have experience in territory planning and developing effective sales playbooks.\n\n - Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.\n\n - Proven ability to drive the sales process from plan to close on large deals.\n\n - Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.\n\n\n\nCompensation\n\nOTE $336,000 - $420,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$336K – $420K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$336K - $420K","compensationTiers":[{"id":"91dfc8af-dca9-47b2-bf31-d09f5581636d","tierSummary":"On-Target Earnings $336K – $420K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"8c3e0bcb-191f-4cfe-a0dd-6ad1c30f0c0d","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"dd7e1005-b408-4d68-b73e-ff91fc9d245d","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"efa326e2-28e7-4475-85de-f387de65fdec","summary":"On-Target Earnings $336K – $420K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":336000,"maxValue":420000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":336000,"maxValue":420000}]}},{"id":"c1ac7d78-028b-451e-a10a-48c3c11308ea","title":"Senior Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-08-22T16:44:59.640+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c1ac7d78-028b-451e-a10a-48c3c11308ea","applyUrl":"https://jobs.ashbyhq.com/decagon/c1ac7d78-028b-451e-a10a-48c3c11308ea/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Your background looks something like this
5+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n\n\nYour background looks something like this\n\n - 5+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"42fd06a4-f1e3-4ad8-995b-9af96153dcf5","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"adba1c9b-c95a-4790-8ebe-7d7d17aa76a3","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"85b0bcdb-1c9d-4f00-a3f8-a08b0725c422","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"dcf9b561-f2fb-422b-88a9-33ce76e96608","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-26T00:47:45.021+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/dcf9b561-f2fb-422b-88a9-33ce76e96608","applyUrl":"https://jobs.ashbyhq.com/decagon/dcf9b561-f2fb-422b-88a9-33ce76e96608/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
$200K – $285K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n\n\n\nCompensation\n\n$200K – $285K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $285K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$200K - $285K","compensationTiers":[{"id":"29759207-d954-4f35-ae42-560875a939aa","tierSummary":"$200K – $285K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"2dc0e5cb-3dbe-4248-bac5-35ce3227a51e","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"ff467b03-d8e7-43b2-b301-8b9cd87b3129","summary":"$200K – $285K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":285000},{"id":"74c80418-8579-4970-bf63-2e98c0547972","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":285000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"b295b323-3d01-4126-94c1-9fc7489ebdf0","title":"Engineering Manager, Agent Orchestration","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-10T23:26:26.338+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/b295b323-3d01-4126-94c1-9fc7489ebdf0","applyUrl":"https://jobs.ashbyhq.com/decagon/b295b323-3d01-4126-94c1-9fc7489ebdf0/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
We’re looking for an Engineering Manager to lead the Agent Orchestration team. This is a highly technical, player/coach leadership role at the core of Decagon’s product. You’ll lead the team responsible for the runtime and control plane that powers every agent interaction—coordinating model reasoning, tool use, and evaluation in production—and own the technical strategy and delivery for the orchestration engine behind every customer conversation.
You’ll hire and develop a high-performing team while staying close to architecture, debugging, and reliability. You’ll partner closely with Research, Infrastructure, Product Engineering, and Agent SWE to translate frontier model improvements into predictable, safe, and scalable agent behavior in real customer environments. Success requires strong people leadership, clear execution in ambiguous problem spaces, and the technical depth to drive correctness and operational excellence.
In this role, you will
Build, lead, and develop a high performing team of engineers, including hiring, coaching, and performance management.
Own the technical strategy and roadmap for Decagon’s orchestration engine, balancing speed of iteration with correctness and safety.
Drive architecture for systems that coordinate complex reasoning and action flows at scale.
Set reliability, testing, and observability standards across the orchestration stack, and build an operating cadence that prevents repeated incidents.
Create frameworks and guardrails that enable fast, safe iteration on agent behavior, evaluation, and rollout.
Partner with Product, Research, and Infrastructure teams to define requirements, navigate tradeoffs, and ship multi-quarter initiatives that move core company metrics.
Your background will look something like this
Have 2+ years of engineering management experience leading high performing teams in fast-moving environments.
Have strong technical depth and an IC foundation that enables you to guide architecture, debug complex failures, and make sound trade-offs.
Have experience building distributed systems, execution engines, real-time platforms, or other high scale systems where correctness and reliability matter.
Have a track record of delivering multi-quarter projects through ambiguity, creating clarity for your team and stakeholders.
Care deeply about engineering craft and operational excellence, including testing strategy, observability, and incident learning.
Communicate clearly and collaborate well across Product, Research, and Infrastructure teams.
Even better if you have
Experience with agent frameworks, runtimes, orchestration logic, or tool use systems.
Experience with evaluation, experimentation, or model quality measurement systems.
Experience building guardrails for safety-critical or highly reliable systems.
Compensation
$280,000 - $430,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n\n\nAbout the Role\n\nWe’re looking for an Engineering Manager to lead the Agent Orchestration team. This is a highly technical, player/coach leadership role at the core of Decagon’s product. You’ll lead the team responsible for the runtime and control plane that powers every agent interaction—coordinating model reasoning, tool use, and evaluation in production—and own the technical strategy and delivery for the orchestration engine behind every customer conversation.\n\nYou’ll hire and develop a high-performing team while staying close to architecture, debugging, and reliability. You’ll partner closely with Research, Infrastructure, Product Engineering, and Agent SWE to translate frontier model improvements into predictable, safe, and scalable agent behavior in real customer environments. Success requires strong people leadership, clear execution in ambiguous problem spaces, and the technical depth to drive correctness and operational excellence.\n\n\n\nIn this role, you will\n\n - Build, lead, and develop a high performing team of engineers, including hiring, coaching, and performance management.\n\n - Own the technical strategy and roadmap for Decagon’s orchestration engine, balancing speed of iteration with correctness and safety.\n\n - Drive architecture for systems that coordinate complex reasoning and action flows at scale.\n\n - Set reliability, testing, and observability standards across the orchestration stack, and build an operating cadence that prevents repeated incidents.\n\n - Create frameworks and guardrails that enable fast, safe iteration on agent behavior, evaluation, and rollout.\n\n - Partner with Product, Research, and Infrastructure teams to define requirements, navigate tradeoffs, and ship multi-quarter initiatives that move core company metrics.\n\n\n\nYour background will look something like this\n\n - Have 2+ years of engineering management experience leading high performing teams in fast-moving environments.\n\n - Have strong technical depth and an IC foundation that enables you to guide architecture, debug complex failures, and make sound trade-offs.\n\n - Have experience building distributed systems, execution engines, real-time platforms, or other high scale systems where correctness and reliability matter.\n\n - Have a track record of delivering multi-quarter projects through ambiguity, creating clarity for your team and stakeholders.\n\n - Care deeply about engineering craft and operational excellence, including testing strategy, observability, and incident learning.\n\n - Communicate clearly and collaborate well across Product, Research, and Infrastructure teams.\n\n\n\nEven better if you have\n\n - Experience with agent frameworks, runtimes, orchestration logic, or tool use systems.\n\n - Experience with evaluation, experimentation, or model quality measurement systems.\n\n - Experience building guardrails for safety-critical or highly reliable systems.\n\n\n\nCompensation\n\n$280,000 - $430,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$280K – $430K • Offers Equity","scrapeableCompensationSalarySummary":"$280K - $430K","compensationTiers":[{"id":"60475288-734f-49db-a940-7c1076d2cb6b","tierSummary":"$280K – $430K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"dee9440d-1b73-497b-b96a-c9c4d9e67604","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"e778a519-a429-43cf-b0ad-825314befc9d","summary":"$280K – $430K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":280000,"maxValue":430000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":280000,"maxValue":430000}]}},{"id":"f42e38fc-aa61-44c2-8e04-3e6d0ae5a7a3","title":"Strategic Account Director - West","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Remote","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"Seattle","address":{"postalAddress":{"addressRegion":"Washington","addressCountry":"USA","addressLocality":"Seattle"}}},{"location":"Texas","address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"USA","addressLocality":"Dallas"}}}],"publishedAt":"2024-11-12T04:20:48.743+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f42e38fc-aa61-44c2-8e04-3e6d0ae5a7a3","applyUrl":"https://jobs.ashbyhq.com/decagon/f42e38fc-aa61-44c2-8e04-3e6d0ae5a7a3/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel.
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Previous experience selling AI or customer support/experience software
Compensation
OTE $320,000 - $360,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. \n\n\n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon \n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) \n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion \n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue \n\n - Develop and execute account plans to execute strategic deals \n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel.\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n\n\nEven better if you have\n\n - Previous experience selling AI or customer support/experience software\n\n\n\nCompensation\n\nOTE $320,000 - $360,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$330K – $380K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$330K - $380K","compensationTiers":[{"id":"002b6be8-4cc7-4f13-9430-8386f10047c8","tierSummary":"On-Target Earnings $330K – $380K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"2913fee5-fd67-4007-9f3f-99b907e54abe","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"28ca479a-8af5-4c60-bac3-4f61bbf2ea76","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"5a77d249-802d-4c21-b311-1606fd24feb2","summary":"On-Target Earnings $330K – $380K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":330000,"maxValue":380000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":330000,"maxValue":380000}]}},{"id":"63dd8fb8-8c5b-44e4-8371-5ad453b56eb8","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-05-05T03:58:51.378+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/63dd8fb8-8c5b-44e4-8371-5ad453b56eb8","applyUrl":"https://jobs.ashbyhq.com/decagon/63dd8fb8-8c5b-44e4-8371-5ad453b56eb8/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $280K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$200K - $280K","compensationTiers":[{"id":"805d45df-fdea-47e6-bcbb-2ef06fda38c6","tierSummary":"On Target Earnings $200K – $280K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"759769ec-f71a-4107-93c2-56198b85637d","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"0a9d2bbb-d999-42f9-bf0c-4544324d5b3c","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"9c678d99-b597-496b-b665-c68a83f14d66","summary":"On Target Earnings $200K – $280K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":280000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":280000}]}},{"id":"1117aac8-58b5-4b24-bc82-849317a52719","title":"Product Designer","department":"Product","team":"Product Design","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-06T16:44:33.314+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/1117aac8-58b5-4b24-bc82-849317a52719","applyUrl":"https://jobs.ashbyhq.com/decagon/1117aac8-58b5-4b24-bc82-849317a52719/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the team
Join a fast-moving, high-impact design team shaping the future of AI-first products.
We’re building not just a platform, but interaction patterns for AI agents—how they’re designed, controlled, and experienced across chat, voice, and beyond. This is an opportunity to define what great agent UX looks like, and you’ll work closely with product engineers and PMs in a highly collaborative environment, with direct access to:
Real users (both internal agent builders and external customers)
Live feedback loops that influence what we ship
A leadership team deeply invested in design
This is a high-visibility, high-ownership team where your work will directly shape the product, the company, and emerging industry patterns. We’re ambitious, fast-paced, and genuinely enjoy building together.
In this role, you will
Design end-to-end experiences for building, managing, and improving AI agents
Translate complex systems into intuitive interfaces across chat, voice, and UI surfaces
Collaborate deeply with engineers and PMs to ship quickly and iterate often
Work directly with users to understand real workflows and pain points
Define and evolve design systems that support AI-native interactions
Use Figma and AI tools (e.g., Cursor, Claude) to prototype, explore, and even ship parts of the product
Your background looks something like this
4+ years designing and shipping production products
Strong ownership mindset—you drive projects from concept to launch
Comfortable working in fast-moving, ambiguous environments
Deep care for craft, usability, and visual polish
Proficient in Figma (or similar) with a strong portfolio
Comfort using modern AI tools (e.g., Cursor, Claude) as part of your workflow
Even better
Have experience designing AI products or tools
Familiarity with agent-based systems, LLMs, or automation workflows
Experience working closely with engineers or contributing to implementation
Compensation
$212K – $265K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the team\n\nJoin a fast-moving, high-impact design team shaping the future of AI-first products.\n\nWe’re building not just a platform, but interaction patterns for AI agents—how they’re designed, controlled, and experienced across chat, voice, and beyond. This is an opportunity to define what great agent UX looks like, and you’ll work closely with product engineers and PMs in a highly collaborative environment, with direct access to:\n\n - Real users (both internal agent builders and external customers)\n\n - Live feedback loops that influence what we ship\n\n - A leadership team deeply invested in design\n \n\nThis is a high-visibility, high-ownership team where your work will directly shape the product, the company, and emerging industry patterns. We’re ambitious, fast-paced, and genuinely enjoy building together.\n\n\n\nIn this role, you will\n\n - Design end-to-end experiences for building, managing, and improving AI agents\n\n - Translate complex systems into intuitive interfaces across chat, voice, and UI surfaces\n\n - Collaborate deeply with engineers and PMs to ship quickly and iterate often\n\n - Work directly with users to understand real workflows and pain points\n\n - Define and evolve design systems that support AI-native interactions\n\n - Use Figma and AI tools (e.g., Cursor, Claude) to prototype, explore, and even ship parts of the product\n\n\n\nYour background looks something like this\n\n - 4+ years designing and shipping production products\n\n - Strong ownership mindset—you drive projects from concept to launch\n\n - Comfortable working in fast-moving, ambiguous environments\n\n - Deep care for craft, usability, and visual polish\n\n - Proficient in Figma (or similar) with a strong portfolio\n\n - Comfort using modern AI tools (e.g., Cursor, Claude) as part of your workflow\n\n\n\nEven better\n\n - Have experience designing AI products or tools\n\n - Familiarity with agent-based systems, LLMs, or automation workflows\n\n - Experience working closely with engineers or contributing to implementation\n\n\n\nCompensation\n\n - $212K – $265K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$212K – $265K • Offers Equity","scrapeableCompensationSalarySummary":"$212K - $265K","compensationTiers":[{"id":"47be3fe9-24d5-4f31-aceb-93ded1dbc7d9","tierSummary":"Base Salary $212K – $265K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"2cd140ce-c339-4a68-b7f4-474ce4a7845a","summary":"Base Salary $212K – $265K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":212000,"maxValue":265000},{"id":"c833b133-3fb4-4db7-9399-e0fd299aab36","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":212000,"maxValue":265000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"d790a2a2-958d-4f49-96ed-adbd68d2e6ce","title":"Product Manager","department":"Product","team":"Product Manager","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-24T00:06:02.143+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d790a2a2-958d-4f49-96ed-adbd68d2e6ce","applyUrl":"https://jobs.ashbyhq.com/decagon/d790a2a2-958d-4f49-96ed-adbd68d2e6ce/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. Building truly successful AI products isn’t just about model quality — it’s about the infrastructure, tooling, and workflows that allow customers to configure, monitor, and improve their agents at scale.
The Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.
About the Role
On the Product team, you’ll own the roadmap for a major product area and partner with customers and internal teams to deliver features that make Decagon’s platform powerful, flexible, and enterprise-ready. Your work might include:
Designing AI-powered features that turn raw conversation data into instant, actionable insights for customers.
Building intelligent systems that give enterprises precise control over how their agents learn, adapt, and deploy in production.
Creating self-serve configuration experiences that feel effortless — powered by real-time AI guidance and automation.
Expanding the platform’s reach by connecting AI agents to live data streams, tools, and APIs that unlock new use cases.
You’ll partner closely with engineering, design, sales, agent product managers and our leadership team to ensure the core platform meets the needs of both our largest enterprises and fastest-growing startups.
In this role, you will
Shape the roadmap for core capabilities that power the next generation of AI agents from first concept to launch.
Work closely with customers to uncover new ways AI can transform their workflows, unlock automation, and elevate customer experience.
Translate breakthrough ideas into clear product specs, then partner with engineering and design to bring them to life.
Your background looks something like this
Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
Strong technical acumen — comfortable discussing APIs, data models, and architecture with engineers.
Strong communication and relationship-building skills.
Proven track record of shipping impactful features in fast-paced environments.
Even better if you have
A Computer Science, Engineering, or Math degree or equivalent technical experience.
Previous startup or high-growth company experience.
Compensation
$232K – $290K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. Building truly successful AI products isn’t just about model quality — it’s about the infrastructure, tooling, and workflows that allow customers to configure, monitor, and improve their agents at scale.\n\nThe Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.\n\nAs one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.\n\n\n\nAbout the Role\n\nOn the Product team, you’ll own the roadmap for a major product area and partner with customers and internal teams to deliver features that make Decagon’s platform powerful, flexible, and enterprise-ready. Your work might include:\n\n - Designing AI-powered features that turn raw conversation data into instant, actionable insights for customers.\n\n - Building intelligent systems that give enterprises precise control over how their agents learn, adapt, and deploy in production.\n\n - Creating self-serve configuration experiences that feel effortless — powered by real-time AI guidance and automation.\n\n - Expanding the platform’s reach by connecting AI agents to live data streams, tools, and APIs that unlock new use cases.\n\nYou’ll partner closely with engineering, design, sales, agent product managers and our leadership team to ensure the core platform meets the needs of both our largest enterprises and fastest-growing startups.\n\n\n\nIn this role, you will\n\n - Shape the roadmap for core capabilities that power the next generation of AI agents from first concept to launch.\n\n - Work closely with customers to uncover new ways AI can transform their workflows, unlock automation, and elevate customer experience.\n\n - Translate breakthrough ideas into clear product specs, then partner with engineering and design to bring them to life.\n \n \n\nYour background looks something like this\n\n - Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)\n\n - Strong technical acumen — comfortable discussing APIs, data models, and architecture with engineers.\n\n - Strong communication and relationship-building skills.\n\n - Proven track record of shipping impactful features in fast-paced environments.\n \n \n\nEven better if you have\n\n - A Computer Science, Engineering, or Math degree or equivalent technical experience.\n\n - Previous startup or high-growth company experience.\n\n\n\nCompensation\n\n$232K – $290K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$232K – $290K • Offers Equity","scrapeableCompensationSalarySummary":"$232K - $290K","compensationTiers":[{"id":"d130fea0-871a-4708-8924-4d8c62e38028","tierSummary":"Base Salary $232K – $290K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"1b6507b5-0e1f-4cc6-999b-1287cb5c9e0c","summary":"Base Salary $232K – $290K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":232000,"maxValue":290000},{"id":"4bafa098-01fe-498b-b3f7-b2c7bb8f85fb","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":232000,"maxValue":290000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"90c40e13-345e-4855-944e-c8f6b462a78e","title":"Senior Software Engineer, Agents","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-01T02:34:48.118+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/90c40e13-345e-4855-944e-c8f6b462a78e","applyUrl":"https://jobs.ashbyhq.com/decagon/90c40e13-345e-4855-944e-c8f6b462a78e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nOn the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nEngineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts\n\n - Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers\n\n\n\nYour background looks something like this\n\n - Have 5+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n\n\nEven better\n\n - Prior experience working with multi-modal models\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"5a36d29a-c896-430f-bb79-00417600d2a4","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"556da5f8-37dd-4f36-abe2-3902ff963761","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"83c62e51-c15d-48af-b446-8388cea727d6","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"e31c0645-7325-43b9-9d58-0acc40904240","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-08-26T16:28:37.878+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e31c0645-7325-43b9-9d58-0acc40904240","applyUrl":"https://jobs.ashbyhq.com/decagon/e31c0645-7325-43b9-9d58-0acc40904240/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
$200K – $285K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n\n\nAbout the Role\n\nThis is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n\n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n\n\n\nCompensation\n\n$200K – $285K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $285K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$200K - $285K","compensationTiers":[{"id":"2ed3c328-c035-4a6e-8572-4c0fce85077c","tierSummary":"$200K – $285K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"b74657fb-4248-4ad9-94dd-d676095ebc83","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"96767f59-6241-4bb2-8e9c-46d9666671b9","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"8aa77298-0005-4d3d-8341-8cd7deb74c3b","summary":"$200K – $285K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":285000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":285000}]}},{"id":"ee6c3e3f-b6ce-4945-a367-172d2b62ccf8","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-02T19:52:11.611+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ee6c3e3f-b6ce-4945-a367-172d2b62ccf8","applyUrl":"https://jobs.ashbyhq.com/decagon/ee6c3e3f-b6ce-4945-a367-172d2b62ccf8/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
£145k – £180K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n \n \n\nCompensation\n\n£145k – £180K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£145K – £180K • Offers Equity","scrapeableCompensationSalarySummary":"£145K - £180K","compensationTiers":[{"id":"1f09d88a-01be-4734-a1dc-b3c741e13f54","tierSummary":"£145K – £180K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"269b1b3f-5a26-4914-86c4-048c9f850418","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"1240a120-41fc-4a8f-bdee-cd17bf749335","summary":"£145K – £180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":145000,"maxValue":180000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":145000,"maxValue":180000}]}},{"id":"c309c767-3553-42e1-81ec-73cc3b88c2ce","title":"Founder's Office, Founder Associate","department":"Founders Office","team":"Founders Office","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-26T19:15:32.627+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c309c767-3553-42e1-81ec-73cc3b88c2ce","applyUrl":"https://jobs.ashbyhq.com/decagon/c309c767-3553-42e1-81ec-73cc3b88c2ce/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Calling all founders and future founders - Decagon is building out the Founder's Office.
This is a high leverage, high motor, and high impact team of Founder Associates that works directly with our Founders and Execs to scale the business and shape the foundation of a world-class AI company. You will have a front-row seat and a very direct role in tackling our highest-priority strategic and operational challenges as we continue to grow. You will drive strategic initiatives across the company, identify key areas for improvement, build processes, and ultimately get things done.
Your background looks something like this
Are a past founder, or have ambitions of becoming one in the future
Are a killer operator who thrives in fast-paced environments, has extremely high ownership, and enjoys wearing multiple hats to take on new and ambiguous challenges
Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions
Believe in first-principles thinking: you’re extremely good at analyzing problems and using data to inform decisions, optimize processes, and track performance
Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization
Are passionate about building from the ground up, with a strong bias toward action and intensity
Compensation
$170k - $250k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nCalling all founders and future founders - Decagon is building out the Founder's Office.\n\nThis is a high leverage, high motor, and high impact team of Founder Associates that works directly with our Founders and Execs to scale the business and shape the foundation of a world-class AI company. You will have a front-row seat and a very direct role in tackling our highest-priority strategic and operational challenges as we continue to grow. You will drive strategic initiatives across the company, identify key areas for improvement, build processes, and ultimately get things done.\n\n\n\nYour background looks something like this\n\n - Are a past founder, or have ambitions of becoming one in the future\n\n - Are a killer operator who thrives in fast-paced environments, has extremely high ownership, and enjoys wearing multiple hats to take on new and ambiguous challenges\n\n - Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions\n\n - Believe in first-principles thinking: you’re extremely good at analyzing problems and using data to inform decisions, optimize processes, and track performance\n\n - Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization\n\n - Are passionate about building from the ground up, with a strong bias toward action and intensity\n\n\n\nCompensation\n\n$170k - $250k + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$170K – $250K • Offers Equity","scrapeableCompensationSalarySummary":"$170K - $250K","compensationTiers":[{"id":"8cc312e7-7766-471f-888d-ac8744472134","tierSummary":"$170K – $250K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"5f5e1840-6b5e-467f-aef4-682818c69e84","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"86db6ce0-848b-485f-b0ea-0ef31155a6eb","summary":"$170K – $250K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":170000,"maxValue":250000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":170000,"maxValue":250000}]}},{"id":"9efceeb7-9c23-481d-84c2-7c7fa1f59ef9","title":"Senior Technical Recruiter, Engineering","department":"People","team":"Recruiting","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-02-03T03:35:09.300+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9efceeb7-9c23-481d-84c2-7c7fa1f59ef9","applyUrl":"https://jobs.ashbyhq.com/decagon/9efceeb7-9c23-481d-84c2-7c7fa1f59ef9/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.
About the Role
Decagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Technical Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.
In this role, you will
Partner with company leaders and Co-Founders to build our Engineering teams
Think outside of the box to engage with and close top talent
Build and optimize interview processes for speed and efficiency
Operate with a one team mindset in meeting bold team wide hiring goals
Your background looks something like this
Have 8+ years of experience in a full-cycle recruiting role
You’ve built and scaled top talent teams in competitive markets
An effective communicator and adept at building strong partnerships with stakeholders and candidates alike
You’re comfortable navigating ambiguity and a fast paced environment
Even better if you have
Bring deep knowledge of the AI talent landscape and a network of top-tier candidates
Use data proactively to unblock hiring challenges and inform decision-making
Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great
Compensation
$180k - $240k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.\n\n\n\nAbout the Role\n\nDecagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Technical Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.\n\n\n\nIn this role, you will\n\n - Partner with company leaders and Co-Founders to build our Engineering teams\n\n - Think outside of the box to engage with and close top talent\n\n - Build and optimize interview processes for speed and efficiency\n\n - Operate with a one team mindset in meeting bold team wide hiring goals\n \n \n\nYour background looks something like this\n\n - Have 8+ years of experience in a full-cycle recruiting role\n\n - You’ve built and scaled top talent teams in competitive markets\n\n - An effective communicator and adept at building strong partnerships with stakeholders and candidates alike\n\n - You’re comfortable navigating ambiguity and a fast paced environment\n \n \n\nEven better if you have\n\n - Bring deep knowledge of the AI talent landscape and a network of top-tier candidates\n\n - Use data proactively to unblock hiring challenges and inform decision-making\n\n - Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great\n\n\n\nCompensation\n\n$180k - $240k + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$180K – $240K • Offers Equity","scrapeableCompensationSalarySummary":"$180K - $240K","compensationTiers":[{"id":"18e15a6c-acc8-425d-93dc-17034aaaa23d","tierSummary":"$180K – $240K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"d261bb78-77bc-4ae6-b7c8-525511ef106f","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"32fa46f8-2925-475e-9134-300b2c4c678e","summary":"$180K – $240K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":240000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":240000}]}},{"id":"198235e4-6729-452e-a248-7a4b8897f6b2","title":"Talent Associate","department":"People","team":"Recruiting","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-11-19T16:59:18.266+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/198235e4-6729-452e-a248-7a4b8897f6b2","applyUrl":"https://jobs.ashbyhq.com/decagon/198235e4-6729-452e-a248-7a4b8897f6b2/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.
About the Role
Decagon is building a world-class team and we’re looking for a Talent Associate to help us scale. In this role, you’ll be a key partner in helping the Talent team meet ambitious hiring goals by delivering exceptional candidate experiences and supporting high-impact recruiting operations.
This is a great opportunity for early-career recruiting professionals or individuals looking to pivot into a career in recruiting. You’ll gain hands-on experience across the full recruiting lifecycle and work alongside a fast-moving, high-caliber team.
In this role, you will
Coordinate interviews and manage onsite logistics with precision and care
Champion a white-glove candidate experience from first touch to close
Take ownership of talent-related projects and process improvements
Drive operational excellence and streamline recruiting workflows
Contribute to top-of-funnel efforts through sourcing, application review, and outreach
Your background looks something like this
Bachelor’s degree required (any field)
2+ years of experience in recruiting or another fast-paced, people-focused role
Experience working on competitive or high-performing teams
Comfortable navigating ambiguity and energized by building from scratch
Even better if you have
You’re hardworking, driven, and eager to grow your career in a Talent function
You have a sharp eye for talent and an instinct for what “exceptional” looks like
Compensation
$100k - $130k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.\n\n\n\nAbout the Role\n\nDecagon is building a world-class team and we’re looking for a Talent Associate to help us scale. In this role, you’ll be a key partner in helping the Talent team meet ambitious hiring goals by delivering exceptional candidate experiences and supporting high-impact recruiting operations.\n\nThis is a great opportunity for early-career recruiting professionals or individuals looking to pivot into a career in recruiting. You’ll gain hands-on experience across the full recruiting lifecycle and work alongside a fast-moving, high-caliber team.\n\n\n\nIn this role, you will\n\n - Coordinate interviews and manage onsite logistics with precision and care\n\n - Champion a white-glove candidate experience from first touch to close\n\n - Take ownership of talent-related projects and process improvements\n\n - Drive operational excellence and streamline recruiting workflows\n\n - Contribute to top-of-funnel efforts through sourcing, application review, and outreach\n \n \n\nYour background looks something like this\n\n - Bachelor’s degree required (any field)\n\n - 2+ years of experience in recruiting or another fast-paced, people-focused role\n\n - Experience working on competitive or high-performing teams\n\n - Comfortable navigating ambiguity and energized by building from scratch\n \n \n\nEven better if you have\n\n - You’re hardworking, driven, and eager to grow your career in a Talent function\n\n - You have a sharp eye for talent and an instinct for what “exceptional” looks like\n \n \n\nCompensation\n\n$100k - $130k + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$100K – $130K • Offers Equity","scrapeableCompensationSalarySummary":"$100K - $130K","compensationTiers":[{"id":"a6d7f0c1-cc34-48bb-82e9-5777bcb8104f","tierSummary":"$100K – $130K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"1ba59eb2-8eb5-4870-93e1-c51cd96a1007","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"7e085349-8033-4f63-9a61-e049ddbdab7b","summary":"$100K – $130K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":100000,"maxValue":130000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":100000,"maxValue":130000}]}},{"id":"9ffd6359-d0ff-4ab6-b210-0fb05d2c459c","title":"Field Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"San Francisco","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-01-21T20:45:31.831+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9ffd6359-d0ff-4ab6-b210-0fb05d2c459c","applyUrl":"https://jobs.ashbyhq.com/decagon/9ffd6359-d0ff-4ab6-b210-0fb05d2c459c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are seeking a systems-minded engineer to design, prototype, and build the internal tooling, data infrastructure, and automated workflows that ensure User Operations remains seamlessly aligned with Product and Engineering, even as our product surface rapidly expands. This is a technical IC role focused on designing and shipping robust, scalable software—not managing projects or creating slide decks.
You'll create systems that power feedback loops, automate workflows, connect APIs, and deliver actionable insights, enabling our teams to move at the same pace as our innovative product organization.
In this role, you will
Coordinate product launches across internal User Operations teams and external partners to guarantee seamless execution and support readiness.
Architect launch‑readiness systems that streamline formerly manual processes, replacing ad‑hoc docs and meetings with automated workflows, dashboards, and alerting to build for scale.
Develop and implement scalable feedback loops between support, product, and engineering so customer insights are continuously integrated into product strategy.
Prototype quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering.
Collaborate cross‑functionally with Product, Engineering, Marketing, Legal, and Operations to align on launch goals, timelines, and readiness metrics.
Identify risks and challenges during rollouts, proposing solutions that safeguard customer experience and service levels.
Continuously automate, replacing every repetitive touchpoint with scripts, agents, or LLM‑powered flows.
Your background looks something like this
Have 4+ years experience in project launch coordination, especially within a customer support environment (internal and/or external).
Write production-grade code in Python, SQL, or similar languages.
Enjoy developing internal tools, workflow engines, and lightweight platforms.
Understand and operationalize GTM workflows through thoughtful systems design.
Are comfortable navigating ambiguity and collaborating cross-functionally.
Prioritize exceptional user experiences for internal systems just as highly as customer-facing products.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are seeking a systems-minded engineer to design, prototype, and build the internal tooling, data infrastructure, and automated workflows that ensure User Operations remains seamlessly aligned with Product and Engineering, even as our product surface rapidly expands. This is a technical IC role focused on designing and shipping robust, scalable software—not managing projects or creating slide decks.\nYou'll create systems that power feedback loops, automate workflows, connect APIs, and deliver actionable insights, enabling our teams to move at the same pace as our innovative product organization.\n\n\n\nIn this role, you will\n\n - Coordinate product launches across internal User Operations teams and external partners to guarantee seamless execution and support readiness.\n\n - Architect launch‑readiness systems that streamline formerly manual processes, replacing ad‑hoc docs and meetings with automated workflows, dashboards, and alerting to build for scale.\n\n - Develop and implement scalable feedback loops between support, product, and engineering so customer insights are continuously integrated into product strategy.\n\n - Prototype quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering.\n\n - Collaborate cross‑functionally with Product, Engineering, Marketing, Legal, and Operations to align on launch goals, timelines, and readiness metrics.\n\n - Identify risks and challenges during rollouts, proposing solutions that safeguard customer experience and service levels.\n\n - Continuously automate, replacing every repetitive touchpoint with scripts, agents, or LLM‑powered flows.\n\n\n\nYour background looks something like this\n\n - Have 4+ years experience in project launch coordination, especially within a customer support environment (internal and/or external).\n\n - Write production-grade code in Python, SQL, or similar languages.\n\n - Enjoy developing internal tools, workflow engines, and lightweight platforms.\n\n - Understand and operationalize GTM workflows through thoughtful systems design.\n\n - Are comfortable navigating ambiguity and collaborating cross-functionally.\n\n - Prioritize exceptional user experiences for internal systems just as highly as customer-facing products.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$240K – $280K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$240K - $280K","compensationTiers":[{"id":"b5a8e1f5-f159-4dd4-b1aa-2dbdcdb9a629","tierSummary":"On-Target Earnings $240K – $280K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"127d0299-9339-43de-8587-a362aef61da6","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"36f8a52c-6155-4e95-b6dc-142db074b527","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"035e8831-0b1b-4d47-9002-3e49c523ee4b","summary":"On-Target Earnings $240K – $280K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":280000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":280000}]}},{"id":"7a22482c-e2d4-45b6-b364-89b63189a4ae","title":"Senior Software Engineer, Core Infrastructure","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-28T00:35:18.869+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7a22482c-e2d4-45b6-b364-89b63189a4ae","applyUrl":"https://jobs.ashbyhq.com/decagon/7a22482c-e2d4-45b6-b364-89b63189a4ae/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We organize around four focus areas:
Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.
Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.
ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.
Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.
Our mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.
We’re hiring a Senior Infrastructure Engineer to design, build, and operate production infrastructure for high‑scale, low‑latency systems. You’ll own critical services end‑to‑end, improve reliability and performance, and create paved‑paths that let every Decagon engineer ship confidently.
In this role, you will
Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry.
Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features.
Tune service latencies: optimize networking paths, apply smart caching/queuing, and tune CPU/memory/I/O for tight p95/p99s.
Evolve CI/CD, golden paths, and self‑service tooling to improve developer velocity and safety.
Support various deployment architectures for customers with robust observability and upgrade paths.
Lead infrastructure‑as‑code (Terraform) and GitOps practices; reduce drift with reusable modules and policy‑as‑code.
Participate in on‑call and drive down toil through automation and elimination of recurring issues.
Your background looks something like this
5+ years building and operating production infrastructure at scale.
Depth in at least one area across Core/Data/AI‑ML/Platform/Voice, with curiosity to learn the rest.
Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing).
Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets).
Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs.
Experience being an early backend/platform/infrastructure engineer at another company
Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure)
Experience with customer‑managed deployments
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\nWe organize around four focus areas:\n\n - Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.\n\n - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.\n\n - ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.\n\n - Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.\n\nOur mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.\n\n\n\n\nABOUT THE ROLE\n\nWe’re hiring a Senior Infrastructure Engineer to design, build, and operate production infrastructure for high‑scale, low‑latency systems. You’ll own critical services end‑to‑end, improve reliability and performance, and create paved‑paths that let every Decagon engineer ship confidently.\n\n\n\nIn this role, you will\n\n - Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry.\n\n - Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features.\n\n - Tune service latencies: optimize networking paths, apply smart caching/queuing, and tune CPU/memory/I/O for tight p95/p99s.\n\n - Evolve CI/CD, golden paths, and self‑service tooling to improve developer velocity and safety.\n\n - Support various deployment architectures for customers with robust observability and upgrade paths.\n\n - Lead infrastructure‑as‑code (Terraform) and GitOps practices; reduce drift with reusable modules and policy‑as‑code.\n\n - Participate in on‑call and drive down toil through automation and elimination of recurring issues.\n\n\n\nYour background looks something like this\n\n - 5+ years building and operating production infrastructure at scale.\n\n - Depth in at least one area across Core/Data/AI‑ML/Platform/Voice, with curiosity to learn the rest.\n\n - Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing).\n\n - Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets).\n\n - Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs.\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - Experience being an early backend/platform/infrastructure engineer at another company\n\n - Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure)\n\n - Experience with customer‑managed deployments\n\n\n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"7232b6fe-19d6-4c5c-b93f-63ea1e85c1a6","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"7b5089d3-2f8c-4a77-b75d-4bb6e2a70c03","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"af13ce51-8983-4006-9b02-c81457300d86","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"db2926db-4f62-49fc-bbcd-29825ada8d8c","title":"Enterprise Account Executive ","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-20T16:37:19.905+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/db2926db-4f62-49fc-bbcd-29825ada8d8c","applyUrl":"https://jobs.ashbyhq.com/decagon/db2926db-4f62-49fc-bbcd-29825ada8d8c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better if you have
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office.\n\n\n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n\n\n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n \n \n\nEven better if you have\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$230K – $320K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$230K - $320K","compensationTiers":[{"id":"931955aa-71ff-4826-a1da-bb61f364740d","tierSummary":"On-Target Earnings $230K – $320K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"1a7f04bc-c19e-429f-992f-f0e80143e974","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"21d7ca4b-f098-4fe9-86be-48c97a8d4f75","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"f6c0b76f-387c-48a0-b279-d89d903d14f2","summary":"On-Target Earnings $230K – $320K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":230000,"maxValue":320000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":230000,"maxValue":320000}]}},{"id":"476e3152-3f9a-48ea-89bd-30516bccead7","title":"Agent Development Manager","department":"Deployment Strategists","team":"Implementations","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-22T00:17:42.744+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/476e3152-3f9a-48ea-89bd-30516bccead7","applyUrl":"https://jobs.ashbyhq.com/decagon/476e3152-3f9a-48ea-89bd-30516bccead7/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$150K – $220K • Offers Equity","scrapeableCompensationSalarySummary":"$150K - $220K","compensationTiers":[{"id":"c61aa5e9-a222-4688-a5c0-e8e8f14f20b9","tierSummary":"$150K – $220K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"3b9f284f-b170-4df3-b8e4-b5d6780cf77c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"4b17e386-eb79-47ef-a36c-38a99f59f428","summary":"$150K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":220000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":220000}]}},{"id":"a81a1a50-d497-4dff-8105-c7a890310396","title":"Solutions Architect - Infrastructure ","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-09-24T16:16:35.500+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a81a1a50-d497-4dff-8105-c7a890310396","applyUrl":"https://jobs.ashbyhq.com/decagon/a81a1a50-d497-4dff-8105-c7a890310396/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a Founding Solutions Architect - Infrastructure, a foundational technical hire who will shape the future of how enterprises deploy and scale our AI-powered platform. This role sits at the intersection of pre-sales engineering, deployment architecture, and enterprise infrastructure strategy. You will act as a trusted advisor to enterprise prospects and customers, guiding them through complex, ambiguous deployment conversations—from containerization strategies to multi-cloud architectures—ensuring Decagon integrates seamlessly into their existing infrastructure while meeting security, compliance, and scalability requirements.
As a founding hire in this function, you will define best practices for deployment solutioning, partner cross-functionally with Sales, Product, and Engineering, and set the standard for how Decagon engages with enterprises navigating sophisticated infrastructure requirements. You will establish technical credibility with stakeholders across the C-suite, security teams, platform engineering, and DevOps organizations.
In this role, you will
Partner with Account Executives to discover, qualify, and design deployment solutions that address customer infrastructure constraints and deliver measurable ROI.
Navigate ambiguous conversations with customers about their infrastructure landscape, translating diverse environments (GCP, AWS, hybrid, on-prem) into clear integration and deployment strategies for Decagon's platform.
Design containerization approaches, cloud function implementations, and infrastructure architectures tailored to each customer's unique requirements and security posture.
Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures to support growth.
Your background looks something like this
8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Solutions Engineer, or Technical Account Manager with a focus on infrastructure and deployment.
Deep fluency in containerization (Docker, Kubernetes), GCP Cloud Functions/Cloud Run, and AWS architecture patterns—with the ability to adapt recommendations to customer constraints.
Demonstrated success navigating ambiguous technical conversations with enterprise customers, asking the right discovery questions, and collaborating through uncertainty.
Strong ability to engage with diverse stakeholders—from platform engineers to CISOs to business leaders—and translate infrastructure requirements into actionable deployment strategies.
Even Better If You Have
2+ years of experience selling or architecting AI/ML infrastructure solutions in enterprise environments.
Experience working in a high-growth startup environment where you've built pre-sales infrastructure practices from the ground up.
Hands-on experience with infrastructure-as-code (Terraform, Pulumi), service mesh technologies, or multi-cloud deployment patterns.
An engineering background (DevOps, Platform Engineering, SRE, or software engineering) that enables you to dive deep into technical architecture and troubleshooting conversations.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a Founding Solutions Architect - Infrastructure, a foundational technical hire who will shape the future of how enterprises deploy and scale our AI-powered platform. This role sits at the intersection of pre-sales engineering, deployment architecture, and enterprise infrastructure strategy. You will act as a trusted advisor to enterprise prospects and customers, guiding them through complex, ambiguous deployment conversations—from containerization strategies to multi-cloud architectures—ensuring Decagon integrates seamlessly into their existing infrastructure while meeting security, compliance, and scalability requirements.\n\nAs a founding hire in this function, you will define best practices for deployment solutioning, partner cross-functionally with Sales, Product, and Engineering, and set the standard for how Decagon engages with enterprises navigating sophisticated infrastructure requirements. You will establish technical credibility with stakeholders across the C-suite, security teams, platform engineering, and DevOps organizations.\n\n\n\nIn this role, you will\n\n - Partner with Account Executives to discover, qualify, and design deployment solutions that address customer infrastructure constraints and deliver measurable ROI.\n\n - Navigate ambiguous conversations with customers about their infrastructure landscape, translating diverse environments (GCP, AWS, hybrid, on-prem) into clear integration and deployment strategies for Decagon's platform.\n\n - Design containerization approaches, cloud function implementations, and infrastructure architectures tailored to each customer's unique requirements and security posture.\n\n - Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures to support growth.\n\n\n\nYour background looks something like this\n\n - 8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Solutions Engineer, or Technical Account Manager with a focus on infrastructure and deployment.\n\n - Deep fluency in containerization (Docker, Kubernetes), GCP Cloud Functions/Cloud Run, and AWS architecture patterns—with the ability to adapt recommendations to customer constraints.\n\n - Demonstrated success navigating ambiguous technical conversations with enterprise customers, asking the right discovery questions, and collaborating through uncertainty.\n\n - Strong ability to engage with diverse stakeholders—from platform engineers to CISOs to business leaders—and translate infrastructure requirements into actionable deployment strategies.\n\n\n\nEven Better If You Have\n\n - 2+ years of experience selling or architecting AI/ML infrastructure solutions in enterprise environments.\n\n - Experience working in a high-growth startup environment where you've built pre-sales infrastructure practices from the ground up.\n\n - Hands-on experience with infrastructure-as-code (Terraform, Pulumi), service mesh technologies, or multi-cloud deployment patterns.\n\n - An engineering background (DevOps, Platform Engineering, SRE, or software engineering) that enables you to dive deep into technical architecture and troubleshooting conversations.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$220K – $350K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$220K - $350K","compensationTiers":[{"id":"96f05062-310b-4a46-9c34-f15a47406503","tierSummary":"On-Target Earnings $220K – $350K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"55d000bb-65e8-4169-97ac-8580fde608fa","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"e90bcd80-b0f5-4d58-b107-e9683bfdb77e","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"7537b37c-567f-4821-a14b-f0da4c3f6daa","summary":"On-Target Earnings $220K – $350K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":220000,"maxValue":350000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":220000,"maxValue":350000}]}},{"id":"28366d07-ae89-428c-8593-1840591bfc18","title":"Software Engineer, Agents","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-06T10:41:32.045+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/28366d07-ae89-428c-8593-1840591bfc18","applyUrl":"https://jobs.ashbyhq.com/decagon/28366d07-ae89-428c-8593-1840591bfc18/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 3+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Benefits
Medical, dental, and vision benefits
Generous time off, including 25 days annual leave, 8 UK public holidays, and a company-wide holiday break
Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
£125,000 – £180,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nOn the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nEngineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts\n\n - Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers\n\n\n\nYour background looks something like this\n\n - Have 3+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n\n\nEven better\n\n - Prior experience working with multi-modal models\n\n\n\nBenefits\n\n - Medical, dental, and vision benefits\n\n - Generous time off, including 25 days annual leave, 8 UK public holidays, and a company-wide holiday break\n\n - Daily lunches, dinners and snacks in the office to keep you at your best\n \n \n\nCompensation\n\n£125,000 – £180,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£125K – £180K • Offers Equity","scrapeableCompensationSalarySummary":"£125K - £180K","compensationTiers":[{"id":"60d45004-572d-4ccc-bf3e-c763a9e55b1f","tierSummary":"Base Salary £125K – £180K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"dd6e97b2-336d-47c7-aec1-13f65f2566d4","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"64969bfc-a2e0-43e8-addf-e67dfa5098fd","summary":"Base Salary £125K – £180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":125000,"maxValue":180000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":125000,"maxValue":180000}]}},{"id":"12d4dcc2-0a5a-48ef-9c47-cc45eb9bc0dd","title":"Strategic Account Director","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-10-29T01:20:53.568+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/12d4dcc2-0a5a-48ef-9c47-cc45eb9bc0dd","applyUrl":"https://jobs.ashbyhq.com/decagon/12d4dcc2-0a5a-48ef-9c47-cc45eb9bc0dd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.\n\n\n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon\n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)\n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion\n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue\n\n - Develop and execute account plans to execute strategic deals\n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n\n\nEven better if you have\n\n - Bonus points if you have previous experience selling AI or customer support/experience software\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£235K – £255K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"£235K - £255K","compensationTiers":[{"id":"9adc94ea-936e-4788-ada7-00596848c1f9","tierSummary":"On-Target Earnings £235K – £255K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"84671a5c-f08e-4b76-8df2-561d05acaa7e","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"7ba1df9f-e3e8-4ee2-8fc4-3341dfdef859","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"f7d695f6-e0d3-4df0-bab9-2c9dc3385ba9","summary":"On-Target Earnings £235K – £255K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":235000,"maxValue":255000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":235000,"maxValue":255000}]}},{"id":"5bf50bc3-f676-4edc-90d2-bc8154d7ee84","title":"Sales Development Representative (SDR)","department":"Sales","team":"Sales Development","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-10-28T16:26:34.420+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/5bf50bc3-f676-4edc-90d2-bc8154d7ee84","applyUrl":"https://jobs.ashbyhq.com/decagon/5bf50bc3-f676-4edc-90d2-bc8154d7ee84/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution.
This role is perfect for someone looking to kick-start or advance a career in sales and who thrives on building relationships with potential clients.
In this role, you will
Source new sales opportunities through inbound qualification and outbound outreach
Reach out to potential customers through various channels including cold calling, email, and social media
Grow top of sales funnel through warm and cold outbound campaigns
Research companies, identify key players, and work with Account Executives on pipeline generation strategies
Collaborate with the marketing team to align on campaigns and messaging
Stay up-to-date with product offerings and industry trends
Learn critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more
You may be a good fit if you
Have a high level of interest in growing your career in a customer-facing role
Have strong communication skills, both verbal and written
Are genuinely curious about understanding customers’ business challenges
Are dedicated to tracking and improving performance and efficiency on a daily basis
Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes
Are self-motivated with a drive to succeed and knack for building relationships
Even better if you have
Have 1-2 years of experience in a customer-facing or quota-carrying role
Have prior CRM experience (preferably Salesforce)
Find ways to stay up on the latest trends in AI
Have experience with tech
Compensation
OTE $88k - $110k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution.\n\nThis role is perfect for someone looking to kick-start or advance a career in sales and who thrives on building relationships with potential clients.\n\n\n\nIn this role, you will\n\n - Source new sales opportunities through inbound qualification and outbound outreach\n\n - Reach out to potential customers through various channels including cold calling, email, and social media\n\n - Grow top of sales funnel through warm and cold outbound campaigns\n\n - Research companies, identify key players, and work with Account Executives on pipeline generation strategies\n\n - Collaborate with the marketing team to align on campaigns and messaging\n\n - Stay up-to-date with product offerings and industry trends\n\n - Learn critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more\n\n\n\nYou may be a good fit if you\n\n - Have a high level of interest in growing your career in a customer-facing role\n\n - Have strong communication skills, both verbal and written\n\n - Are genuinely curious about understanding customers’ business challenges\n\n - Are dedicated to tracking and improving performance and efficiency on a daily basis\n\n - Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes\n\n - Are self-motivated with a drive to succeed and knack for building relationships\n\n\n\nEven better if you have\n\n - Have 1-2 years of experience in a customer-facing or quota-carrying role\n\n - Have prior CRM experience (preferably Salesforce)\n\n - Find ways to stay up on the latest trends in AI\n\n - Have experience with tech\n \n \n\nCompensation\n\nOTE $88k - $110k + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$88K – $110K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$88K - $110K","compensationTiers":[{"id":"9fe199de-830c-4b22-8810-136adb717c2f","tierSummary":"On-Target Earnings $88K – $110K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"32c60173-ac6a-4140-bf05-91db05d231ac","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"4fe42907-aab1-4a2e-9765-2a0620869446","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"ce4dc8c3-0be9-4120-87fc-5fdfd040995d","summary":"On-Target Earnings $88K – $110K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":88000,"maxValue":110000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":88000,"maxValue":110000}]}},{"id":"7df0a996-5a9f-496f-9f8b-c302983765b2","title":"Staff Software Engineer, Agent Orchestration","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-12-01T18:08:25.931+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7df0a996-5a9f-496f-9f8b-c302983765b2","applyUrl":"https://jobs.ashbyhq.com/decagon/7df0a996-5a9f-496f-9f8b-c302983765b2/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
As a Staff Software Engineer on the Agent Orchestration team, you will design and build the systems that govern how Decagon agents operate in real-world environments.
You will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.
This role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.
In this role, you will
Design and evolve agent harnesses that power different product experiences
Build core runtime systems, including AOP execution and multi-model orchestration
Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees
Optimize agent systems for latency, reliability, and production correctness
Analyze real-world failures and use data to drive iterative improvements
Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks
Improve observability, testing, and simulation systems to ensure safe, measurable progress
Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)
Continuously adapt orchestration systems as model capabilities evolve
Your background looks something like this
Strong experience building distributed systems or backend platforms in production environments
Comfort working in ambiguous, fast-moving environments with rapid iteration cycles
Experience owning systems end-to-end, from design through production and iteration
Familiarity with experimentation, evaluation, or data-driven product improvement loops
A track record of improving system reliability, performance, and observability
Ability to debug complex systems and identify root causes of failures
Even better
You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks
You think in terms of control planes, feedback loops, and system-level optimization, not just features
You’re excited about diagnosing failure modes and iterating toward measurable improvements
You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable
You’re motivated by pushing the frontier of how intelligent systems behave in the real world
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n \n\nAbout the Role\n\nAs a Staff Software Engineer on the Agent Orchestration team, you will design and build the systems that govern how Decagon agents operate in real-world environments.\n\nYou will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.\n\nThis role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.\n\n \n\nIn this role, you will\n\n - Design and evolve agent harnesses that power different product experiences\n\n - Build core runtime systems, including AOP execution and multi-model orchestration\n\n - Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees\n\n - Optimize agent systems for latency, reliability, and production correctness\n\n - Analyze real-world failures and use data to drive iterative improvements\n\n - Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks\n\n - Improve observability, testing, and simulation systems to ensure safe, measurable progress\n\n - Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)\n\n - Continuously adapt orchestration systems as model capabilities evolve\n\n \n\nYour background looks something like this\n\n - Strong experience building distributed systems or backend platforms in production environments\n\n - Comfort working in ambiguous, fast-moving environments with rapid iteration cycles\n\n - Experience owning systems end-to-end, from design through production and iteration\n\n - Familiarity with experimentation, evaluation, or data-driven product improvement loops\n\n - A track record of improving system reliability, performance, and observability\n\n - Ability to debug complex systems and identify root causes of failures\n\n \n\nEven better\n\n - You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks\n\n - You think in terms of control planes, feedback loops, and system-level optimization, not just features\n\n - You’re excited about diagnosing failure modes and iterating toward measurable improvements\n\n - You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable\n\n - You’re motivated by pushing the frontier of how intelligent systems behave in the real world\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n \n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"b65c87c5-297b-47ac-9376-88ce71f0e873","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"6ff6eafa-1646-4b8e-9a7b-5bdb16a87b17","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"943dd412-e2fd-454f-989c-d344cff69eac","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"7c7c3e1d-53c6-445e-89fe-44b94135d6b6","title":"Total Rewards Lead","department":"People","team":"People","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-03T17:24:07.329+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7c7c3e1d-53c6-445e-89fe-44b94135d6b6","applyUrl":"https://jobs.ashbyhq.com/decagon/7c7c3e1d-53c6-445e-89fe-44b94135d6b6/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking to hire our first Total Rewards leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us.
You May Be a Good Fit If You:
Have 8+ years of experience in compensation, benefits, or total rewards at a high-growth tech or SaaS company - leadership experience is a plus
Have built or significantly rebuilt compensation structures, job architecture, and leveling frameworks — ideally in a fast-moving, pre-IPO environment
Have deep expertise in equity compensation (option plans, RSUs, refresh cycles) and experience supporting equity education and communications for employees
Understand how to design and administer competitive benefits programs, including medical, dental, vision, 401(k), and ancillary programs, while managing vendor relationships and renewals
Are data-driven — you use market data (Pave, Levels.fyi, etc.) to anchor decisions and can build clean, defensible comp models
Have experience partnering with Finance on headcount planning, comp accruals, and total compensation cost modeling
Are a strong communicator who can distill complex comp concepts for employees, managers, and executives alike
Thrive in ambiguity and can move quickly without sacrificing rigor
Even Better If You:
Have worked at a company that scaled from ~100 to 500+ employees and navigated the total rewards complexity that comes with that growth
Have experience with executive compensation and board-level reporting
Have supported international expansion and understand how to structure compensation across multiple geographies
Are familiar with HR tech and compensation tooling (Carta, Pave, Radford, Workday, Rippling, etc.)
What You'll Own:
Design and own Decagon's total compensation philosophy, including salary bands, equity guidelines, bonus structures, and benefits programs
Build and maintain a job architecture and leveling framework that creates consistency and clarity across the company
Lead annual and mid-year compensation review cycles, partnering closely with Finance and People Business Partners
Own all equity program administration — from grant processes and refresh cycles to employee education and vesting communications
Manage our benefits programs end-to-end, including open enrollment, broker relationships, and ongoing plan design
Serve as the internal expert on comp and benefits compliance (FLSA, ACA, state-level requirements, etc.)
Partner with Recruiting to build compelling, competitive offers and ensure we're winning top talent at every level
Develop clear communications that help employees understand and value their total compensation package
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking to hire our first Total Rewards leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us.\n\nYou May Be a Good Fit If You:\n\n - Have 8+ years of experience in compensation, benefits, or total rewards at a high-growth tech or SaaS company - leadership experience is a plus\n\n - Have built or significantly rebuilt compensation structures, job architecture, and leveling frameworks — ideally in a fast-moving, pre-IPO environment\n\n - Have deep expertise in equity compensation (option plans, RSUs, refresh cycles) and experience supporting equity education and communications for employees\n\n - Understand how to design and administer competitive benefits programs, including medical, dental, vision, 401(k), and ancillary programs, while managing vendor relationships and renewals\n\n - Are data-driven — you use market data (Pave, Levels.fyi http://Levels.fyi, etc.) to anchor decisions and can build clean, defensible comp models\n\n - Have experience partnering with Finance on headcount planning, comp accruals, and total compensation cost modeling\n\n - Are a strong communicator who can distill complex comp concepts for employees, managers, and executives alike\n\n - Thrive in ambiguity and can move quickly without sacrificing rigor\n\nEven Better If You:\n\n - Have worked at a company that scaled from ~100 to 500+ employees and navigated the total rewards complexity that comes with that growth\n\n - Have experience with executive compensation and board-level reporting\n\n - Have supported international expansion and understand how to structure compensation across multiple geographies\n\n - Are familiar with HR tech and compensation tooling (Carta, Pave, Radford, Workday, Rippling, etc.)\n\nWhat You'll Own:\n\n - Design and own Decagon's total compensation philosophy, including salary bands, equity guidelines, bonus structures, and benefits programs\n\n - Build and maintain a job architecture and leveling framework that creates consistency and clarity across the company\n\n - Lead annual and mid-year compensation review cycles, partnering closely with Finance and People Business Partners\n\n - Own all equity program administration — from grant processes and refresh cycles to employee education and vesting communications\n\n - Manage our benefits programs end-to-end, including open enrollment, broker relationships, and ongoing plan design\n\n - Serve as the internal expert on comp and benefits compliance (FLSA, ACA, state-level requirements, etc.)\n\n - Partner with Recruiting to build compelling, competitive offers and ensure we're winning top talent at every level\n\n - Develop clear communications that help employees understand and value their total compensation package\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$195K – $240K • Offers Equity","scrapeableCompensationSalarySummary":"$195K - $240K","compensationTiers":[{"id":"cf81ec3e-47d6-48ce-aaa1-6f0e2f33be74","tierSummary":"$195K – $240K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"dd71911e-20db-4def-a2f8-61cfdc6b0a17","summary":"$195K – $240K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":195000,"maxValue":240000},{"id":"1a33fe69-cfb8-4f35-950f-11f7aab06659","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":195000,"maxValue":240000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"2351ca53-b7fd-4835-b967-4ae2b976b5b4","title":"Staff Software Engineer, Voice Agent","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-12-01T18:08:22.749+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/2351ca53-b7fd-4835-b967-4ae2b976b5b4","applyUrl":"https://jobs.ashbyhq.com/decagon/2351ca53-b7fd-4835-b967-4ae2b976b5b4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Voice Agent team builds the real-time systems that allow Decagon agents to carry natural conversations across our omnichannels (phone, web, mobile, etc). We work across speech understanding, audio streaming, synthesis quality, and the voice specific execution logic that enables timing, pacing, and responsive dialogue.
Our systems must remain accurate, responsive, and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI, and our small team owns this entire capability end-to-end.
About the Role
As a Staff Software Engineer focused on Voice Agent, you will lead the architecture and evolution of Decagon’s voice platform. You will drive multi-quarter projects that improve timing, responsiveness, audio quality, and reliability across millions of interactions.
You will collaborate with Research to integrate the next generation of speech models, with Infra to push the boundaries of latency and performance, and with Product to bring new voice capabilities to customers. You will help set engineering standards for voice, mentor senior engineers, and raise the technical bar for one of Decagon’s most important surfaces.
In this role, you will
Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap
Lead initiatives that improve speech understanding, synthesis quality, and conversational timing
Define reliability, testing, and observability standards for live voice interactions
Build frameworks that make voice systems easy to debug, measure, and iterate on
Mentor senior engineers and help expand the technical culture of the Voice group
Your background looks something like this
8+ years of engineering experience with significant technical leadership
Expertise in real-time systems, streaming pipelines, or audio-based applications
Ability to define architectural direction and lead cross-functional projects
Strong debugging skills across audio, networking, and model-driven systems
Experience mentoring engineers and influencing engineering standards
Even better if you have
Experience with speech recognition or synthesis systems
Experience with VAD, streaming protocols, or other real-time audio systems
Experience designing or maintaining LLM-driven applications
Experience optimizing performance for low-latency use cases
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Voice Agent team builds the real-time systems that allow Decagon agents to carry natural conversations across our omnichannels (phone, web, mobile, etc). We work across speech understanding, audio streaming, synthesis quality, and the voice specific execution logic that enables timing, pacing, and responsive dialogue.\n\nOur systems must remain accurate, responsive, and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI, and our small team owns this entire capability end-to-end.\n\n\n\nAbout the Role\n\nAs a Staff Software Engineer focused on Voice Agent, you will lead the architecture and evolution of Decagon’s voice platform. You will drive multi-quarter projects that improve timing, responsiveness, audio quality, and reliability across millions of interactions.\n\nYou will collaborate with Research to integrate the next generation of speech models, with Infra to push the boundaries of latency and performance, and with Product to bring new voice capabilities to customers. You will help set engineering standards for voice, mentor senior engineers, and raise the technical bar for one of Decagon’s most important surfaces.\n\n\n\nIn this role, you will\n\n - Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap\n\n - Lead initiatives that improve speech understanding, synthesis quality, and conversational timing\n\n - Define reliability, testing, and observability standards for live voice interactions\n\n - Build frameworks that make voice systems easy to debug, measure, and iterate on\n\n - Mentor senior engineers and help expand the technical culture of the Voice group\n\n\n\nYour background looks something like this\n\n - 8+ years of engineering experience with significant technical leadership\n\n - Expertise in real-time systems, streaming pipelines, or audio-based applications\n\n - Ability to define architectural direction and lead cross-functional projects\n\n - Strong debugging skills across audio, networking, and model-driven systems\n\n - Experience mentoring engineers and influencing engineering standards\n \n \n\nEven better if you have\n\n - Experience with speech recognition or synthesis systems\n\n - Experience with VAD, streaming protocols, or other real-time audio systems\n\n - Experience designing or maintaining LLM-driven applications\n\n - Experience optimizing performance for low-latency use cases\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"b65c87c5-297b-47ac-9376-88ce71f0e873","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"6ff6eafa-1646-4b8e-9a7b-5bdb16a87b17","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"943dd412-e2fd-454f-989c-d344cff69eac","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"1a7adb8e-f652-4556-9540-651f5299a0cd","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-11-10T20:58:20.069+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/1a7adb8e-f652-4556-9540-651f5299a0cd","applyUrl":"https://jobs.ashbyhq.com/decagon/1a7adb8e-f652-4556-9540-651f5299a0cd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£144.3K – £216.4K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"£144.3K - £216.4K","compensationTiers":[{"id":"07426a1b-4566-4014-bf42-710183aa979b","tierSummary":"On Target Earnings £144.3K – £216.4K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"fbb019c2-183e-4ba7-ab25-74ae34e0beab","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"66a6555f-ef79-4696-bbc1-8a112490ec17","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"f5ff62b8-a0f6-4718-8099-d10b2f940133","summary":"On Target Earnings £144.3K – £216.4K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":144300,"maxValue":216400}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":144300,"maxValue":216400}]}},{"id":"a60722ec-7a38-4d1b-a603-568f1cec92c4","title":"Enterprise Account Executive","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-11-13T02:08:06.189+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a60722ec-7a38-4d1b-a603-568f1cec92c4","applyUrl":"https://jobs.ashbyhq.com/decagon/a60722ec-7a38-4d1b-a603-568f1cec92c4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our London office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our London office.\n\n\n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n\n\n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n\n\n\nEven better\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£210K – £230K • Offers Commission","scrapeableCompensationSalarySummary":"£210K - £230K","compensationTiers":[{"id":"8aa6aaf1-fc20-43d7-98ea-2ce2faa88144","tierSummary":"On-Target Earnings £210K – £230K • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"a66aafda-63d8-4014-a9f1-cba42bddb7d6","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"705418bb-ada3-4544-8c67-abe92997db56","summary":"On-Target Earnings £210K – £230K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":210000,"maxValue":230000}]}],"summaryComponents":[{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":210000,"maxValue":230000}]}},{"id":"75f544ae-7838-4ffa-9e6b-33d7e2b6ea2b","title":"Senior Software Engineer, Agent Orchestration","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-11-19T21:05:36.044+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/75f544ae-7838-4ffa-9e6b-33d7e2b6ea2b","applyUrl":"https://jobs.ashbyhq.com/decagon/75f544ae-7838-4ffa-9e6b-33d7e2b6ea2b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
As a Senior Software Engineer on the Agent Orchestration team, you will design and build the systems that govern how Decagon agents operate in real-world environments.
You will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.
This role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.
In this role, you will
Design and evolve agent harnesses that power different product experiences
Build core runtime systems, including AOP execution and multi-model orchestration
Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees
Optimize agent systems for latency, reliability, and production correctness
Analyze real-world failures and use data to drive iterative improvements
Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks
Improve observability, testing, and simulation systems to ensure safe, measurable progress
Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)
Continuously adapt orchestration systems as model capabilities evolve
Your background looks something like this
Strong experience building distributed systems or backend platforms in production environments
Comfort working in ambiguous, fast-moving environments with rapid iteration cycles
Experience owning systems end-to-end, from design through production and iteration
Familiarity with experimentation, evaluation, or data-driven product improvement loops
A track record of improving system reliability, performance, and observability
Ability to debug complex systems and identify root causes of failures
Even better
You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks
You think in terms of control planes, feedback loops, and system-level optimization, not just features
You’re excited about diagnosing failure modes and iterating toward measurable improvements
You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable
You’re motivated by pushing the frontier of how intelligent systems behave in the real world
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n \n\nAbout the Role\n\nAs a Senior Software Engineer on the Agent Orchestration team, you will design and build the systems that govern how Decagon agents operate in real-world environments.\n\nYou will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.\n\nThis role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.\n\n \n\nIn this role, you will\n\n - Design and evolve agent harnesses that power different product experiences\n\n - Build core runtime systems, including AOP execution and multi-model orchestration\n\n - Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees\n\n - Optimize agent systems for latency, reliability, and production correctness\n\n - Analyze real-world failures and use data to drive iterative improvements\n\n - Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks\n\n - Improve observability, testing, and simulation systems to ensure safe, measurable progress\n\n - Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)\n\n - Continuously adapt orchestration systems as model capabilities evolve\n\n \n\nYour background looks something like this\n\n - Strong experience building distributed systems or backend platforms in production environments\n\n - Comfort working in ambiguous, fast-moving environments with rapid iteration cycles\n\n - Experience owning systems end-to-end, from design through production and iteration\n\n - Familiarity with experimentation, evaluation, or data-driven product improvement loops\n\n - A track record of improving system reliability, performance, and observability\n\n - Ability to debug complex systems and identify root causes of failures\n\n \n\nEven better\n\n - You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks\n\n - You think in terms of control planes, feedback loops, and system-level optimization, not just features\n\n - You’re excited about diagnosing failure modes and iterating toward measurable improvements\n\n - You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable\n\n - You’re motivated by pushing the frontier of how intelligent systems behave in the real world\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n \n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"a5507876-1964-458d-843e-cf2aae10f58b","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"80730abc-1e77-4730-9c98-51eb1bd18690","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"5e62e955-8c2e-49a2-8464-8b1066eddd27","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"7ae498c6-750d-43ab-8ad2-ab05b75684eb","title":"Agent Strategy Manager","department":"Deployment Strategists","team":"Agent Strategy","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-08T16:49:11.870+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7ae498c6-750d-43ab-8ad2-ab05b75684eb","applyUrl":"https://jobs.ashbyhq.com/decagon/7ae498c6-750d-43ab-8ad2-ab05b75684eb/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Familiarity with Agentic AI tool deployments in large organizations
Working knowledge of Customer Support processes, systems, and best practices
Experience in a high-growth startup environment
Bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$220K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Familiarity with Agentic AI tool deployments in large organizations\n\n - Working knowledge of Customer Support processes, systems, and best practices\n\n - Experience in a high-growth startup environment\n\n - Bachelor's degree in Science, Technology, Engineering, Math or similar fields\n\n\n\nCompensation\n\n$160K-$220K OTE + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $220K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$160K - $220K","compensationTiers":[{"id":"066d3d57-d0d4-48f1-a4f5-0617862d1c48","tierSummary":"On Target Earnings $160K – $220K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"0077c07d-c19a-47fb-ac58-84a60e2476f5","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"bc042a29-108b-4c6a-a6e4-ad8d4ceea58f","summary":"On Target Earnings $160K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":220000},{"id":"65362bc1-3679-45ff-9903-2bb1cfe8705d","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":220000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"7d842205-3324-4dc0-b682-0b29dd0ca8dc","title":"Agent Strategy Manager ","department":"Deployment Strategists","team":"Agent Strategy","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-08T16:49:02.438+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7d842205-3324-4dc0-b682-0b29dd0ca8dc","applyUrl":"https://jobs.ashbyhq.com/decagon/7d842205-3324-4dc0-b682-0b29dd0ca8dc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$220K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n \n \n\nCompensation\n\n$160K-$220K OTE + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $220K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$160K - $220K","compensationTiers":[{"id":"82928cd1-0005-4185-8b24-5e4e8c320962","tierSummary":"On-Target Earnings $160K – $220K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"30c447ab-8119-4d4c-b7f3-630662be2315","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"5f2717ba-a21b-44e1-85ce-34014159f952","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"14348643-3ac3-4d46-9adc-810430f7ed34","summary":"On-Target Earnings $160K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":220000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":220000}]}},{"id":"3014316c-545f-43ea-a7f5-7dd909bc34ff","title":"Staff Software Engineer, Infrastructure","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-12-08T21:35:37.230+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3014316c-545f-43ea-a7f5-7dd909bc34ff","applyUrl":"https://jobs.ashbyhq.com/decagon/3014316c-545f-43ea-a7f5-7dd909bc34ff/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We organize around five focus areas:
Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.
Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.
ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.
Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.
Our mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.
About the Role
We’re hiring a Senior Infrastructure Engineer to design, build, and operate production infrastructure for high‑scale, low‑latency systems. You’ll own critical services end‑to‑end, improve reliability and performance, and create paved‑paths that let every Decagon engineer ship confidently.
In this role, you will
Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry.
Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features.
Tune service latencies: optimize networking paths, apply smart caching/queuing, and tune CPU/memory/I/O for tight p95/p99s.
Evolve CI/CD, golden paths, and self‑service tooling to improve developer velocity and safety.
Support various deployment architectures for customers with robust observability and upgrade paths.
Lead infrastructure‑as‑code (Terraform) and GitOps practices; reduce drift with reusable modules and policy‑as‑code.
Participate in on‑call and drive down toil through automation and elimination of recurring issues.
Your background looks something like this
8+ years building and operating production infrastructure at scale.
Depth in at least one area across Core/Data/AI‑ML/Platform/Voice, with curiosity to learn the rest.
Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing).
Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets).
Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs.
Even better if you have
Experience being an early backend/platform/infrastructure engineer at another company
Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure)
Experience with customer‑managed deployments
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\nWe organize around five focus areas:\n\n - Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.\n\n - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.\n\n - ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.\n\n - Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.\n\nOur mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.\n\n\n\nAbout the Role\n\nWe’re hiring a Senior Infrastructure Engineer to design, build, and operate production infrastructure for high‑scale, low‑latency systems. You’ll own critical services end‑to‑end, improve reliability and performance, and create paved‑paths that let every Decagon engineer ship confidently.\n\n\n\nIn this role, you will\n\n - Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry.\n\n - Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features.\n\n - Tune service latencies: optimize networking paths, apply smart caching/queuing, and tune CPU/memory/I/O for tight p95/p99s.\n\n - Evolve CI/CD, golden paths, and self‑service tooling to improve developer velocity and safety.\n\n - Support various deployment architectures for customers with robust observability and upgrade paths.\n\n - Lead infrastructure‑as‑code (Terraform) and GitOps practices; reduce drift with reusable modules and policy‑as‑code.\n\n - Participate in on‑call and drive down toil through automation and elimination of recurring issues.\n\n\n\nYour background looks something like this\n\n - 8+ years building and operating production infrastructure at scale.\n\n - Depth in at least one area across Core/Data/AI‑ML/Platform/Voice, with curiosity to learn the rest.\n\n - Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing).\n\n - Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets).\n\n - Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs.\n\n\n\nEven better if you have\n\n - Experience being an early backend/platform/infrastructure engineer at another company\n\n - Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure)\n\n - Experience with customer‑managed deployments\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"26705b5a-444a-4913-9e63-9efbc063322d","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"555dee70-f2ab-49cb-8ce0-bee0aff953f6","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"5d887ccf-87ca-4661-bc2c-88d763f66704","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"83267854-2ea8-4322-8ba3-88c2dcb086a5","title":"Solutions Architect - Salesforce ","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-12T17:32:51.450+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/83267854-2ea8-4322-8ba3-88c2dcb086a5","applyUrl":"https://jobs.ashbyhq.com/decagon/83267854-2ea8-4322-8ba3-88c2dcb086a5/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a Founding Salesforce Architect, a strategic and highly technical leader who will define how enterprises design, extend, and integrate Salesforce solutions—particularly focused on Service Cloud and core ticketing workflows. This role sits at the intersection of enterprise architecture, complex system integration, and customer support technology strategy. You will act as a trusted advisor to prospects and customers, helping them architect scalable Salesforce solutions that support sophisticated service operations, internal support models, and integrations with external systems.
As a foundational hire, you will define best practices for Salesforce architecture, partner closely with Sales, Product, and Engineering, and establish technical standards that ensure Decagon’s offerings integrate seamlessly into Salesforce ecosystems. You will establish credibility with stakeholders across business and technical organizations, including customer support leadership, CRM platform teams, and integration engineering groups.
In this role, you will
Partner with Account Executives and Customer Success to discover, qualify, and design Salesforce-based solutions that address complex service and support use cases.
Lead technical conversations with prospects and customers about Salesforce capabilities, translating business requirements into robust Service Cloud architecture and integration designs.
Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation, routing, knowledge models, and agent workflows.
Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event-driven patterns.
Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers for support and service delivery scenarios.
Provide hands-on configuration, development, and troubleshooting in Salesforce when needed—serving as the SME for complex customizations and deployment practices
Your background looks something like this
8–12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations.
Deep expertise with Salesforce Service Cloud, including case management, console configurations, omni-channel routing, and automation capabilities.
Proven track record integrating Salesforce with external systems (ERP, ticketing, identity, data platforms) via REST/SOAP APIs, middleware, or custom connectors.
Experience designing and implementing scalable data models, sharing/security models, and automation (Flows, Apex, asynchronous patterns) in Salesforce.
Strong ability to engage with diverse stakeholders—from business leaders to technical delivery teams—and translate complex requirements into actionable architecture and implementation plans.
Demonstrated success leading technical pre-sales design engagements and driving architectural consensus in ambiguous enterprise environments.
Even better if you have
Experience building best-in-class service and support platforms using Salesforce Service Cloud, including integrated ticketing and support analytics.
Hands-on experience with MuleSoft or equivalent integration platforms connecting Salesforce to mission-critical systems.
Salesforce Architect (CTA), Application Architect, or System Architect certifications.
Background in customer support systems (e.g., Zendesk, Jira Service Management) and migrating or integrating service workflows into Salesforce.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a Founding Salesforce Architect, a strategic and highly technical leader who will define how enterprises design, extend, and integrate Salesforce solutions—particularly focused on Service Cloud and core ticketing workflows. This role sits at the intersection of enterprise architecture, complex system integration, and customer support technology strategy. You will act as a trusted advisor to prospects and customers, helping them architect scalable Salesforce solutions that support sophisticated service operations, internal support models, and integrations with external systems.\n\nAs a foundational hire, you will define best practices for Salesforce architecture, partner closely with Sales, Product, and Engineering, and establish technical standards that ensure Decagon’s offerings integrate seamlessly into Salesforce ecosystems. You will establish credibility with stakeholders across business and technical organizations, including customer support leadership, CRM platform teams, and integration engineering groups.\n\n\n\nIn this role, you will\n\n - Partner with Account Executives and Customer Success to discover, qualify, and design Salesforce-based solutions that address complex service and support use cases.\n\n - Lead technical conversations with prospects and customers about Salesforce capabilities, translating business requirements into robust Service Cloud architecture and integration designs.\n\n - Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation, routing, knowledge models, and agent workflows.\n\n - Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event-driven patterns.\n\n - Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers for support and service delivery scenarios.\n\n - Provide hands-on configuration, development, and troubleshooting in Salesforce when needed—serving as the SME for complex customizations and deployment practices\n\n\n\nYour background looks something like this\n\n - 8–12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations.\n\n - Deep expertise with Salesforce Service Cloud, including case management, console configurations, omni-channel routing, and automation capabilities.\n\n - Proven track record integrating Salesforce with external systems (ERP, ticketing, identity, data platforms) via REST/SOAP APIs, middleware, or custom connectors.\n\n - Experience designing and implementing scalable data models, sharing/security models, and automation (Flows, Apex, asynchronous patterns) in Salesforce.\n\n - Strong ability to engage with diverse stakeholders—from business leaders to technical delivery teams—and translate complex requirements into actionable architecture and implementation plans.\n\n - Demonstrated success leading technical pre-sales design engagements and driving architectural consensus in ambiguous enterprise environments.\n\n\n\nEven better if you have\n\n - Experience building best-in-class service and support platforms using Salesforce Service Cloud, including integrated ticketing and support analytics.\n\n - Hands-on experience with MuleSoft or equivalent integration platforms connecting Salesforce to mission-critical systems.\n\n - Salesforce Architect (CTA), Application Architect, or System Architect certifications.\n\n - Background in customer support systems (e.g., Zendesk, Jira Service Management) and migrating or integrating service workflows into Salesforce.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$220K – $350K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$220K - $350K","compensationTiers":[{"id":"106c0776-3d22-4216-949f-c69155e26291","tierSummary":"On-Target Earnings $220K – $350K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"cf2972c1-eb06-439b-9409-7960954f2439","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c064c914-f1a2-42c2-bc21-b8dc118cb5be","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"af33d61a-42d3-443a-b766-41fb7fe4b31c","summary":"On-Target Earnings $220K – $350K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":220000,"maxValue":350000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":220000,"maxValue":350000}]}},{"id":"4ec841cc-786c-459d-bf83-31b0071a85cc","title":"Senior Research Engineer, Voice + Speech","department":"Engineering","team":"Research","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-18T17:16:48.759+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4ec841cc-786c-459d-bf83-31b0071a85cc","applyUrl":"https://jobs.ashbyhq.com/decagon/4ec841cc-786c-459d-bf83-31b0071a85cc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Your background looks something like this
5+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n - Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering\n\n\n\nYour background looks something like this\n\n - 5+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n - Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"afe90872-8543-405d-b08b-e18be6722113","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"b7241f90-894f-4d11-a652-9691ddd51018","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c6d3cf07-0938-43ce-b030-b7bf0d99a41f","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"73ef8e9d-a6b3-4817-ab02-893c4ac72bad","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-16T01:16:47.285+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/73ef8e9d-a6b3-4817-ab02-893c4ac72bad","applyUrl":"https://jobs.ashbyhq.com/decagon/73ef8e9d-a6b3-4817-ab02-893c4ac72bad/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $280K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$200K - $280K","compensationTiers":[{"id":"a65c676a-a4bd-45a8-89b8-d7758395f619","tierSummary":"On Target Earnings $200K – $280K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"c9df9dc7-7314-4a54-a93d-66b88058a23a","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"5315e985-d937-4db5-b670-8491be796da6","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"0a8113af-bc04-474d-b38e-11409003faae","summary":"On Target Earnings $200K – $280K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":280000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":280000}]}},{"id":"3aa855e4-164b-4246-aaa0-b602339bfe06","title":"Director of Customer Engineering, Agent Builder","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-07T07:20:42.762+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3aa855e4-164b-4246-aaa0-b602339bfe06","applyUrl":"https://jobs.ashbyhq.com/decagon/3aa855e4-164b-4246-aaa0-b602339bfe06/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Builder Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer-facing: interfacing with senior technical stakeholders while going deep on agent configuration and build execution.
About the Role
As Director of Field Engineering, you will lead Decagon’s technical delivery for strategic enterprise customers—owning outcomes across multiple deployments and building the team, playbooks, and operating system required to scale. This is a senior, customer-facing leadership role where you’ll partner with customer executives and technical leaders to define success, translate requirements into delivery plans, and drive launches that measurably impact customer outcomes.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM leadership to create tight feedback loops: driving delivery, surfacing product gaps, and influencing the evolution of Decagon’s agent-building platform based on real enterprise needs. This role is ideal for a leader who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on problem solving with structured execution at scale.
In this role, you will
Lead and scale a high-performing delivery org
Own end-to-end execution of AI agent deployments for enterprise customers across a portfolio, from scoping through launch and iteration.
Build, lead, and develop a team of Agent Builders; hire, coach, and set a high bar for quality, velocity, and customer outcomes.
Establish delivery operating rhythms (planning, reviews, retros), capacity planning, and forecasting to ensure predictable execution.
Drive executive-level customer engagements
Interface with senior technical stakeholders and executives to define success criteria, align on constraints (security/compliance), and drive delivery against timelines.
Lead complex escalations and unblock cross-functional teams when quality, timelines, or customer outcomes are at risk.
Translate customer needs into crisp internal documentation and execution plans across Product/Engineering/GTM.
Create repeatable playbooks and scale mechanisms
Define and standardize delivery methodologies and artifacts (e.g., AOP quality bar, launch readiness checklists, iteration loops).
Establish best practices for evaluation and guardrails to ensure safe, compliant, and predictable agent performance in real-world scenarios.
Improve tooling and processes to reduce time-to-launch and increase reliability across deployments.
Influence the platform roadmap through deployment insights
Identify recurring product/platform gaps and drive prioritization with Engineering and Product leadership.
Partner with internal teams to turn real customer needs into platform improvements that compound across deployments.
Your background looks something like this
10+ years of relevant experience in technical, customer-facing roles (e.g., forward-deployed engineering, solutions engineering, technical consulting, implementation engineering, technical product/PM, or similar).
5+ years of people management experience, including hiring, coaching, performance management, and building high-performing teams; ideally experience leading senior ICs and/or managers.
Strong technical foundation—comfortable working with APIs, integrations, and complex systems; able to go deep to diagnose issues and guide solution architecture.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into execution plans, and drive delivery.
Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.
Even better if you have
Experience deploying LLM-based products or AI agents in production (prompting, evaluation, guardrails, tooling, workflow design).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and security/compliance considerations.
Strong product instincts—ability to define success metrics, write crisp requirements, and contribute customer insight back into product roadmap.
Experience scaling a delivery function from high-touch execution to repeatable playbooks and durable operating cadence.
Compensation
$250K – $320K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Builder Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer-facing: interfacing with senior technical stakeholders while going deep on agent configuration and build execution.\n\n\n\nAbout the Role\n\nAs Director of Field Engineering, you will lead Decagon’s technical delivery for strategic enterprise customers—owning outcomes across multiple deployments and building the team, playbooks, and operating system required to scale. This is a senior, customer-facing leadership role where you’ll partner with customer executives and technical leaders to define success, translate requirements into delivery plans, and drive launches that measurably impact customer outcomes.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM leadership to create tight feedback loops: driving delivery, surfacing product gaps, and influencing the evolution of Decagon’s agent-building platform based on real enterprise needs. This role is ideal for a leader who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on problem solving with structured execution at scale.\n\n\n\nIn this role, you will\n\n - Lead and scale a high-performing delivery org\n \n - Own end-to-end execution of AI agent deployments for enterprise customers across a portfolio, from scoping through launch and iteration.\n \n - Build, lead, and develop a team of Agent Builders; hire, coach, and set a high bar for quality, velocity, and customer outcomes.\n \n - Establish delivery operating rhythms (planning, reviews, retros), capacity planning, and forecasting to ensure predictable execution.\n\n - Drive executive-level customer engagements\n \n - Interface with senior technical stakeholders and executives to define success criteria, align on constraints (security/compliance), and drive delivery against timelines.\n \n - Lead complex escalations and unblock cross-functional teams when quality, timelines, or customer outcomes are at risk.\n \n - Translate customer needs into crisp internal documentation and execution plans across Product/Engineering/GTM.\n\n - Create repeatable playbooks and scale mechanisms\n \n - Define and standardize delivery methodologies and artifacts (e.g., AOP quality bar, launch readiness checklists, iteration loops).\n \n - Establish best practices for evaluation and guardrails to ensure safe, compliant, and predictable agent performance in real-world scenarios.\n \n - Improve tooling and processes to reduce time-to-launch and increase reliability across deployments.\n\n - Influence the platform roadmap through deployment insights\n \n - Identify recurring product/platform gaps and drive prioritization with Engineering and Product leadership.\n \n - Partner with internal teams to turn real customer needs into platform improvements that compound across deployments.\n\n\n\nYour background looks something like this\n\n - 10+ years of relevant experience in technical, customer-facing roles (e.g., forward-deployed engineering, solutions engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - 5+ years of people management experience, including hiring, coaching, performance management, and building high-performing teams; ideally experience leading senior ICs and/or managers.\n\n - Strong technical foundation—comfortable working with APIs, integrations, and complex systems; able to go deep to diagnose issues and guide solution architecture.\n\n - Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into execution plans, and drive delivery.\n\n - Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.\n\n\n\nEven better if you have\n\n - Experience deploying LLM-based products or AI agents in production (prompting, evaluation, guardrails, tooling, workflow design).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and security/compliance considerations.\n\n - Strong product instincts—ability to define success metrics, write crisp requirements, and contribute customer insight back into product roadmap.\n\n - Experience scaling a delivery function from high-touch execution to repeatable playbooks and durable operating cadence.\n\n\n\nCompensation\n\n$250K – $320K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$250K – $320K • Offers Equity","scrapeableCompensationSalarySummary":"$250K - $320K","compensationTiers":[{"id":"e47be96e-106c-4b51-9e66-7ec6fbd965d1","tierSummary":"Base Salary $250K – $320K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"00746f56-3a13-4f01-b36d-4bad77639fb8","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"ebfc547b-6a6b-4af8-bd4b-63ac119e92ec","summary":"Base Salary $250K – $320K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":320000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":320000}]}},{"id":"03f56b39-866b-41b7-a805-9cf2e16373b9","title":"Senior Software Engineer, Enterprise Product","department":"Engineering","team":"Enterprise Product","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-25T19:41:22.531+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/03f56b39-866b-41b7-a805-9cf2e16373b9","applyUrl":"https://jobs.ashbyhq.com/decagon/03f56b39-866b-41b7-a805-9cf2e16373b9/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
About the Role
As a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.
In this role, you will
Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment
Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams
Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
Own features end-to-end, from technical architecture through deployment and iteration
Your background looks something like this
4+ years building full-stack software products with strong product thinking
Proficient in Python and/or TypeScript, comfortable working across the entire stack
Experience translating complex technical capabilities into simple, usable interfaces
Track record of balancing technical excellence with pragmatic shipping
Even better
Experience building security-sensitive product systems, such as authentication and data access controls.
Experience building developer tools, APIs, platforms, or internal tools that became customer-facing
Background with LLMs, prompt engineering, or AI agent systems
Familiarity with asynchronous programming and building scalable systems
Experience with observability, data visualization, or analytics products
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.\n\n\n\nAbout the Role\n\nAs a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.\n\n\n\nIn this role, you will\n\n - Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment\n\n - Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code\n\n - Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams\n\n - Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve\n\n - Own features end-to-end, from technical architecture through deployment and iteration\n\n\n\nYour background looks something like this\n\n - 4+ years building full-stack software products with strong product thinking\n\n - Proficient in Python and/or TypeScript, comfortable working across the entire stack\n\n - Experience translating complex technical capabilities into simple, usable interfaces\n\n - Track record of balancing technical excellence with pragmatic shipping\n\n\n\nEven better\n\n - Experience building security-sensitive product systems, such as authentication and data access controls.\n\n - Experience building developer tools, APIs, platforms, or internal tools that became customer-facing\n\n - Background with LLMs, prompt engineering, or AI agent systems\n\n - Familiarity with asynchronous programming and building scalable systems\n\n - Experience with observability, data visualization, or analytics products\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"7506816b-f3ba-4424-ab6d-c1cc81d3dec4","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"0c828118-0dca-42be-9447-5b595b126ec6","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"e88f5a3e-7c0a-4690-8264-aca6bada5ece","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"8c40fb7a-5f25-4112-a1df-f1c22b81042c","title":"Customer Engineer, Agent Builder","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-20T19:48:38.989+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/8c40fb7a-5f25-4112-a1df-f1c22b81042c","applyUrl":"https://jobs.ashbyhq.com/decagon/8c40fb7a-5f25-4112-a1df-f1c22b81042c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Builder Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As a Customer Engineer, Agent Builder, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration.
Write and maintain key agent-building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes.
Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments.
Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Compensation
$175K – $230K • Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Builder Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n\n\nAbout the Role\n\nAs a Customer Engineer, Agent Builder, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n\n\nIn this role, you will\n\n - Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration.\n\n - Write and maintain key agent-building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes.\n\n - Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments.\n\n - Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n\n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n\n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nCompensation\n\n$175K – $230K • Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$175K – $230K • Offers Equity","scrapeableCompensationSalarySummary":"$175K - $230K","compensationTiers":[{"id":"921ba65e-6a09-41c9-b90e-e06722c9847e","tierSummary":"$175K – $230K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"b0594f3d-1a3f-4d8b-a269-481993123f9f","summary":"$175K – $230K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":175000,"maxValue":230000},{"id":"58bf7f0f-15ca-4740-9a7f-0e31b266164f","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":175000,"maxValue":230000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"f83f5c1d-a4d7-4c63-beb5-611c97a9e11d","title":"Staff Software Engineer, Enterprise Product","department":"Engineering","team":"Enterprise Product","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-22T15:18:28.674+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f83f5c1d-a4d7-4c63-beb5-611c97a9e11d","applyUrl":"https://jobs.ashbyhq.com/decagon/f83f5c1d-a4d7-4c63-beb5-611c97a9e11d/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
About the Role
You'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then defining technical strategy and establishing patterns that scale those capabilities across our customer base. You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch. Beyond building features, you'll mentor engineers as the team grows, supervising projects and providing technical direction for their work.
In this role, you will
Drive technical direction for the team, to build enterprise ready platform that scale with our customer base and features, by applying the right architectural principles and design patterns.
Lead complex initiatives from ambiguous requirements to shipped products
Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
Partner directly with customers and cross-functional teams to identify opportunities and validate product direction
Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing
Your background looks something like this
6+ years building full-stack software products, with demonstrated impact on technical direction and strong product thinking
Deep expertise in TypeScript and/orPython, with strong architecture and system design skills
Proven ability to design abstractions and platforms that serve diverse use cases elegantly
Track record of leading technical initiatives and driving consensus across teams
Experience balancing technical excellence with rapid iteration and customer needs
Strong product intuition and history of translating user feedback into technical solutions
History of mentoring engineers and establishing technical standards
Even better
Experience building security-sensitive product systems, such as authentication and data access controls.
Experience building and scaling developer tools, APIs, platforms, or infrastructure products
Familiarity with LLMs, AI agent systems, prompt engineering, or building products on top of AI capabilities
Familiarity with asynchronous programming and building scalable systems
Experience with observability, data visualization, or analytics products
History of establishing technical standards, design patterns, or architectural principles adopted across teams
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.\n\n\n\nAbout the Role\n\nYou'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then defining technical strategy and establishing patterns that scale those capabilities across our customer base. You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch. Beyond building features, you'll mentor engineers as the team grows, supervising projects and providing technical direction for their work.\n\n\n\nIn this role, you will\n\n - Drive technical direction for the team, to build enterprise ready platform that scale with our customer base and features, by applying the right architectural principles and design patterns.\n\n - Lead complex initiatives from ambiguous requirements to shipped products\n\n - Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code\n\n - Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve\n\n - Partner directly with customers and cross-functional teams to identify opportunities and validate product direction\n\n - Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing\n\n\n\nYour background looks something like this\n\n - 6+ years building full-stack software products, with demonstrated impact on technical direction and strong product thinking\n\n - Deep expertise in TypeScript and/orPython, with strong architecture and system design skills\n\n - Proven ability to design abstractions and platforms that serve diverse use cases elegantly\n\n - Track record of leading technical initiatives and driving consensus across teams\n\n - Experience balancing technical excellence with rapid iteration and customer needs\n\n - Strong product intuition and history of translating user feedback into technical solutions\n\n - History of mentoring engineers and establishing technical standards\n\n\n\nEven better\n\n - Experience building security-sensitive product systems, such as authentication and data access controls.\n\n - Experience building and scaling developer tools, APIs, platforms, or infrastructure products\n\n - Familiarity with LLMs, AI agent systems, prompt engineering, or building products on top of AI capabilities\n\n - Familiarity with asynchronous programming and building scalable systems\n\n - Experience with observability, data visualization, or analytics products\n\n - History of establishing technical standards, design patterns, or architectural principles adopted across teams\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"dbe352b9-57a1-48d8-8d02-e1de3d03d670","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"1ceed56d-89bd-43d0-b925-a699d582a024","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"d27c9cf7-841f-41ad-925f-cb5a0b56b29e","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"dc7c3b51-5be0-4890-a481-5bb200df48eb","title":"Senior Software Engineer, Enterprise Product","department":"Engineering","team":"Enterprise Product","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-22T15:11:59.927+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/dc7c3b51-5be0-4890-a481-5bb200df48eb","applyUrl":"https://jobs.ashbyhq.com/decagon/dc7c3b51-5be0-4890-a481-5bb200df48eb/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
About the Role
As a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.
In this role, you will
Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment
Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams
Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
Own features end-to-end, from technical architecture through deployment and iteration
Your background looks something like this
4+ years building full-stack software products with strong product thinking
Proficient in Python and/or TypeScript, comfortable working across the entire stack
Experience translating complex technical capabilities into simple, usable interfaces
Track record of balancing technical excellence with pragmatic shipping
Even better
Experience building security-sensitive product systems, such as authentication and data access controls.
Experience building developer tools, APIs, platforms, or internal tools that became customer-facing
Background with LLMs, prompt engineering, or AI agent systems
Familiarity with asynchronous programming and building scalable systems
Experience with observability, data visualization, or analytics products
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.\n\n\n\nAbout the Role\n\nAs a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.\n\n\n\nIn this role, you will\n\n - Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment\n\n - Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code\n\n - Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams\n\n - Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve\n\n - Own features end-to-end, from technical architecture through deployment and iteration\n\n\n\nYour background looks something like this\n\n - 4+ years building full-stack software products with strong product thinking\n\n - Proficient in Python and/or TypeScript, comfortable working across the entire stack\n\n - Experience translating complex technical capabilities into simple, usable interfaces\n\n - Track record of balancing technical excellence with pragmatic shipping\n\n\n\nEven better\n\n - Experience building security-sensitive product systems, such as authentication and data access controls.\n\n - Experience building developer tools, APIs, platforms, or internal tools that became customer-facing\n\n - Background with LLMs, prompt engineering, or AI agent systems\n\n - Familiarity with asynchronous programming and building scalable systems\n\n - Experience with observability, data visualization, or analytics products\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"4bcfdb15-6864-434f-8b4c-e9a8d57fc3f9","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"64694fdd-bb2f-4219-ba66-80f1e6bc72c6","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"37a541e7-14ac-44a7-842b-2be0b772c898","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"bb53080a-2945-4d39-9ef3-ef9a6fce6219","title":"Staff Software Engineer, Agent Orchestration","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-25T18:39:07.973+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/bb53080a-2945-4d39-9ef3-ef9a6fce6219","applyUrl":"https://jobs.ashbyhq.com/decagon/bb53080a-2945-4d39-9ef3-ef9a6fce6219/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
As a Staff Software Engineer on the Agent Orchestration team, you will design and build the systems that govern how Decagon agents operate in real-world environments.
You will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.
This role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.
In this role, you will
Design and evolve agent harnesses that power different product experiences
Build core runtime systems, including AOP execution and multi-model orchestration
Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees
Optimize agent systems for latency, reliability, and production correctness
Analyze real-world failures and use data to drive iterative improvements
Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks
Improve observability, testing, and simulation systems to ensure safe, measurable progress
Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)
Continuously adapt orchestration systems as model capabilities evolve
Your background looks something like this
Strong experience building distributed systems or backend platforms in production environments
Comfort working in ambiguous, fast-moving environments with rapid iteration cycles
Experience owning systems end-to-end, from design through production and iteration
Familiarity with experimentation, evaluation, or data-driven product improvement loops
A track record of improving system reliability, performance, and observability
Ability to debug complex systems and identify root causes of failures
Even better
You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks
You think in terms of control planes, feedback loops, and system-level optimization, not just features
You’re excited about diagnosing failure modes and iterating toward measurable improvements
You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable
You’re motivated by pushing the frontier of how intelligent systems behave in the real world
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n \n\nAbout the Role\n\nAs a Staff Software Engineer on the Agent Orchestration team, you will design and build the systems that govern how Decagon agents operate in real-world environments.\n\nYou will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.\n\nThis role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.\n\n \n\nIn this role, you will\n\n - Design and evolve agent harnesses that power different product experiences\n\n - Build core runtime systems, including AOP execution and multi-model orchestration\n\n - Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees\n\n - Optimize agent systems for latency, reliability, and production correctness\n\n - Analyze real-world failures and use data to drive iterative improvements\n\n - Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks\n\n - Improve observability, testing, and simulation systems to ensure safe, measurable progress\n\n - Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)\n\n - Continuously adapt orchestration systems as model capabilities evolve\n\n \n\nYour background looks something like this\n\n - Strong experience building distributed systems or backend platforms in production environments\n\n - Comfort working in ambiguous, fast-moving environments with rapid iteration cycles\n\n - Experience owning systems end-to-end, from design through production and iteration\n\n - Familiarity with experimentation, evaluation, or data-driven product improvement loops\n\n - A track record of improving system reliability, performance, and observability\n\n - Ability to debug complex systems and identify root causes of failures\n\n \n\nEven better\n\n - You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks\n\n - You think in terms of control planes, feedback loops, and system-level optimization, not just features\n\n - You’re excited about diagnosing failure modes and iterating toward measurable improvements\n\n - You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable\n\n - You’re motivated by pushing the frontier of how intelligent systems behave in the real world\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n \n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"89c81a03-fdc3-4cec-b9ef-deb70bf9c258","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"432e5038-94e4-45d0-801b-70cffe88c224","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"58688ba3-21e6-47f5-aba1-950f1752a67f","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"762ee436-6acc-4700-9927-0e73d6dc4123","title":"Senior Software Engineer, Agent Orchestration","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-25T18:38:58.492+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/762ee436-6acc-4700-9927-0e73d6dc4123","applyUrl":"https://jobs.ashbyhq.com/decagon/762ee436-6acc-4700-9927-0e73d6dc4123/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
As a Senior Software Engineer on the Agent Orchestration team, you will design and build the systems that govern how Decagon agents operate in real-world environments.
You will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.
This role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.
In this role, you will
Design and evolve agent harnesses that power different product experiences
Build core runtime systems, including AOP execution and multi-model orchestration
Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees
Optimize agent systems for latency, reliability, and production correctness
Analyze real-world failures and use data to drive iterative improvements
Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks
Improve observability, testing, and simulation systems to ensure safe, measurable progress
Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)
Continuously adapt orchestration systems as model capabilities evolve
Your background looks something like this
Strong experience building distributed systems or backend platforms in production environments
Comfort working in ambiguous, fast-moving environments with rapid iteration cycles
Experience owning systems end-to-end, from design through production and iteration
Familiarity with experimentation, evaluation, or data-driven product improvement loops
A track record of improving system reliability, performance, and observability
Ability to debug complex systems and identify root causes of failures
Even better
You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks
You think in terms of control planes, feedback loops, and system-level optimization, not just features
You’re excited about diagnosing failure modes and iterating toward measurable improvements
You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable
You’re motivated by pushing the frontier of how intelligent systems behave in the real world
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n\n\nAbout the Role\n\nAs a Senior Software Engineer on the Agent Orchestration team, you will design and build the systems that govern how Decagon agents operate in real-world environments.\n\nYou will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.\n\nThis role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.\n\n\n\nIn this role, you will\n\n - Design and evolve agent harnesses that power different product experiences\n\n - Build core runtime systems, including AOP execution and multi-model orchestration\n\n - Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees\n\n - Optimize agent systems for latency, reliability, and production correctness\n\n - Analyze real-world failures and use data to drive iterative improvements\n\n - Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks\n\n - Improve observability, testing, and simulation systems to ensure safe, measurable progress\n\n - Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)\n\n - Continuously adapt orchestration systems as model capabilities evolve\n\n\n\nYour background looks something like this\n\n - Strong experience building distributed systems or backend platforms in production environments\n\n - Comfort working in ambiguous, fast-moving environments with rapid iteration cycles\n\n - Experience owning systems end-to-end, from design through production and iteration\n\n - Familiarity with experimentation, evaluation, or data-driven product improvement loops\n\n - A track record of improving system reliability, performance, and observability\n\n - Ability to debug complex systems and identify root causes of failures\n\n\n\nEven better\n\n - You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks\n\n - You think in terms of control planes, feedback loops, and system-level optimization, not just features\n\n - You’re excited about diagnosing failure modes and iterating toward measurable improvements\n\n - You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable\n\n - You’re motivated by pushing the frontier of how intelligent systems behave in the real world\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"0f3e15f9-3905-4d5c-939c-778c9cc12f5d","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"941db4ce-1d41-415a-a621-776e6a9fc5ee","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"b0f48ef0-82bf-434b-a73f-84f9a4d01e1c","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"50051fa8-a07b-4678-ad74-7b2610fcb840","title":"Staff Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-27T17:58:25.752+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/50051fa8-a07b-4678-ad74-7b2610fcb840","applyUrl":"https://jobs.ashbyhq.com/decagon/50051fa8-a07b-4678-ad74-7b2610fcb840/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Staff Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Your background looks something like this
8+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Staff Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n - Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering\n\n\n\nYour background looks something like this\n\n - 8+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n - Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"85dd7184-d916-4c5c-ba4e-a2f0b9b88401","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"d6ba8b13-b5bd-4acd-966c-2dfd728aa6bf","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"bea58486-85c2-4c67-88c5-217ea4d8a0d1","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"7e727fb5-cc08-4728-97ca-2730e965ce41","title":"Staff Research Engineer, Voice + Speech","department":"Engineering","team":"Research","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-27T18:09:43.299+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7e727fb5-cc08-4728-97ca-2730e965ce41","applyUrl":"https://jobs.ashbyhq.com/decagon/7e727fb5-cc08-4728-97ca-2730e965ce41/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Your background looks something like this
8+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n - Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering\n\n\n\nYour background looks something like this\n\n - 8+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n - Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"afe90872-8543-405d-b08b-e18be6722113","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"b7241f90-894f-4d11-a652-9691ddd51018","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c6d3cf07-0938-43ce-b030-b7bf0d99a41f","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"b7f9e1bd-94a0-4c78-a712-d3712bff3df1","title":"Partnerships, System Integrators Lead","department":"Founders Office","team":"Partnerships","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-04-03T17:45:38.955+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/b7f9e1bd-94a0-4c78-a712-d3712bff3df1","applyUrl":"https://jobs.ashbyhq.com/decagon/b7f9e1bd-94a0-4c78-a712-d3712bff3df1/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Partnerships team is a new team at Decagon that will focus on driving product, revenue, and ecosystem growth through technology, solutions, channel, cloud, and AI partnerships. As one of our first team members, you’ll be responsible for setting strategy, building programs and process, and driving execution to accelerate customer outcomes.
About the Role
Decagon is looking for a Partnerships, System Integrators Lead, a founding member of our Partnerships team who will help design, build, and scale our revenue focused partnership programs, especially our partner program for implementation and delivery partners. In this role, you will blend go-to-market strategy, program design, and partner enablement and work closely with customers, partners, and internal teams to drive customer and commercial outcomes. The ideal candidate brings experience building strong channel partnerships in a fast-paced, high-growth environment. You will work with the Director of Partnerships to:
Design and implement commercial deal structures and programs to grow the delivery ecosystem
Develop and launch partner enablement initiatives, including training paths, solution guides, joint marketing assets, and certification to create repeatable success
Drive G/SI partnership conversations, shaping joint value propositions, co-delivery models, and routes to market
Grow SI-sourced SQLs, pipeline, and closed won and delivered revenue across the ecosystem
Collaborate cross-functionally with Legal, Sales, Solutions Engineering, Implementations (Post Sales), Engineering, and Marketing to ensure partner performance and alignment with Decagon’s revenue strategy
Your background looks something like this
7+ years of experience in partnerships, business development, or channel partnerships at high-growth SaaS or AI companies, with a specific focus on system integrator partners
Experience working across channel partnership types (e.g., SI, VAR, BPO, TSDs) and have existing relationships and top G/SI companies (e.g., leadership, alliance managers, industry and delivery sellers)
Know how to build partner programs from the ground up (i.e., partner workflow/technology and program design)
Strong executive presence and demonstrated ability to influence senior stakeholders
Excellent organizational, communication, and relationship management skills and can represent Decagon in the ecosystem
Even better if you have
Have spent time both at a professional services firm and building out the services partner program inside a technology company
Comfort building partnership programs and motions 0 → 1
Are an out-of-the-box thinker and bring an entrepreneurial spirit to your partnerships work
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Partnerships team is a new team at Decagon that will focus on driving product, revenue, and ecosystem growth through technology, solutions, channel, cloud, and AI partnerships. As one of our first team members, you’ll be responsible for setting strategy, building programs and process, and driving execution to accelerate customer outcomes.\n\n\n\nAbout the Role\n\nDecagon is looking for a Partnerships, System Integrators Lead, a founding member of our Partnerships team who will help design, build, and scale our revenue focused partnership programs, especially our partner program for implementation and delivery partners. In this role, you will blend go-to-market strategy, program design, and partner enablement and work closely with customers, partners, and internal teams to drive customer and commercial outcomes. The ideal candidate brings experience building strong channel partnerships in a fast-paced, high-growth environment. You will work with the Director of Partnerships to:\n\n - Design and implement commercial deal structures and programs to grow the delivery ecosystem\n\n - Develop and launch partner enablement initiatives, including training paths, solution guides, joint marketing assets, and certification to create repeatable success\n\n - Drive G/SI partnership conversations, shaping joint value propositions, co-delivery models, and routes to market\n\n - Grow SI-sourced SQLs, pipeline, and closed won and delivered revenue across the ecosystem\n\n - Collaborate cross-functionally with Legal, Sales, Solutions Engineering, Implementations (Post Sales), Engineering, and Marketing to ensure partner performance and alignment with Decagon’s revenue strategy\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in partnerships, business development, or channel partnerships at high-growth SaaS or AI companies, with a specific focus on system integrator partners\n\n - Experience working across channel partnership types (e.g., SI, VAR, BPO, TSDs) and have existing relationships and top G/SI companies (e.g., leadership, alliance managers, industry and delivery sellers)\n\n - Know how to build partner programs from the ground up (i.e., partner workflow/technology and program design)\n\n - Strong executive presence and demonstrated ability to influence senior stakeholders\n\n - Excellent organizational, communication, and relationship management skills and can represent Decagon in the ecosystem\n\n\n\nEven better if you have\n\n - Have spent time both at a professional services firm and building out the services partner program inside a technology company\n\n - Comfort building partnership programs and motions 0 → 1\n\n - Are an out-of-the-box thinker and bring an entrepreneurial spirit to your partnerships work\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$240K – $300K • Offers Equity","scrapeableCompensationSalarySummary":"$240K - $300K","compensationTiers":[{"id":"9f79b867-b74c-46c3-8351-87bdce0b0818","tierSummary":"On Target Earnings $240K – $300K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"64bf8f0b-4d25-49fe-807e-91744b6f67e8","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c8be57b8-ac97-42ae-94c7-e2d792d47118","summary":"On Target Earnings $240K – $300K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":300000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":300000}]}},{"id":"a4796fbc-b45c-4e1b-b1d2-1a17c0b4fa7a","title":"Senior Software Engineer, Core Infrastructure","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-29T19:43:23.841+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a4796fbc-b45c-4e1b-b1d2-1a17c0b4fa7a","applyUrl":"https://jobs.ashbyhq.com/decagon/a4796fbc-b45c-4e1b-b1d2-1a17c0b4fa7a/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We organize around four focus areas:
Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.
Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.
ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.
Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.
Our mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.
About the Role
We’re hiring a Senior Infrastructure Engineer to design, build, and operate production infrastructure for high‑scale, low‑latency systems. You’ll own critical services end‑to‑end, improve reliability and performance, and create paved‑paths that let every Decagon engineer ship confidently.
In this role, you will
Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry.
Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features.
Tune service latencies: optimize networking paths, apply smart caching/queuing, and tune CPU/memory/I/O for tight p95/p99s.
Evolve CI/CD, golden paths, and self‑service tooling to improve developer velocity and safety.
Support various deployment architectures for customers with robust observability and upgrade paths.
Lead infrastructure‑as‑code (Terraform) and GitOps practices; reduce drift with reusable modules and policy‑as‑code.
Participate in on‑call and drive down toil through automation and elimination of recurring issues.
Your background looks something like this
5+ years building and operating production infrastructure at scale.
Depth in at least one area across Core/Data/AI‑ML/Platform/Voice, with curiosity to learn the rest.
Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing).
Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets).
Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs.
Even better if you have
Experience being an early backend/platform/infrastructure engineer at another company
Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure)
Experience with customer‑managed deployments
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\nWe organize around four focus areas:\n\n - Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.\n\n - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.\n\n - ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.\n\n - Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.\n\nOur mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.\n\n\n\nAbout the Role\n\nWe’re hiring a Senior Infrastructure Engineer to design, build, and operate production infrastructure for high‑scale, low‑latency systems. You’ll own critical services end‑to‑end, improve reliability and performance, and create paved‑paths that let every Decagon engineer ship confidently.\n\n\n\nIn this role, you will\n\n - Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry.\n\n - Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features.\n\n - Tune service latencies: optimize networking paths, apply smart caching/queuing, and tune CPU/memory/I/O for tight p95/p99s.\n\n - Evolve CI/CD, golden paths, and self‑service tooling to improve developer velocity and safety.\n\n - Support various deployment architectures for customers with robust observability and upgrade paths.\n\n - Lead infrastructure‑as‑code (Terraform) and GitOps practices; reduce drift with reusable modules and policy‑as‑code.\n\n - Participate in on‑call and drive down toil through automation and elimination of recurring issues.\n\n\n\nYour background looks something like this\n\n - 5+ years building and operating production infrastructure at scale.\n\n - Depth in at least one area across Core/Data/AI‑ML/Platform/Voice, with curiosity to learn the rest.\n\n - Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing).\n\n - Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets).\n\n - Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs.\n\n\nEven better if you have\n\n - Experience being an early backend/platform/infrastructure engineer at another company\n\n - Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure)\n\n - Experience with customer‑managed deployments\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"bacf3038-a8cb-4a33-895d-80e02bbfaa3e","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"aa603d64-835b-45cd-a9bd-f0a9458b712d","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"26ef7881-b026-4979-9e7c-ac98adc53dfe","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"37d06ec4-153c-4486-b371-815cd90be94f","title":"Product Operations Manager","department":"Product","team":"Product Manager","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-28T04:44:37.794+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/37d06ec4-153c-4486-b371-815cd90be94f","applyUrl":"https://jobs.ashbyhq.com/decagon/37d06ec4-153c-4486-b371-815cd90be94f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Product team owns Decagon’s platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
About the Role
As the founding Product Operations Manager at Decagon, your mission will be to drive strategic clarity, pace of execution, and operational excellence within the Product and Design organization. You’ll stand up the function 0→1 to optimize how we build product, including running x-org processes, driving customer- and data-driven decision-making, and owning team enablement.
In this role, you will
Build key processes and operating rhythms, including voice of the customer and roadmapping
Bring high-quality, actionable insights from customers and data into our product development process
Drive team enablement, including training, development, and tooling
Your background looks something like this
Have 6+ years of relevant experience (e.g., Product Operations, TPM, Product Manager)
Experience building and operating effective x-org processes and rhythms
Experience managing and influencing cross-functional leaders and stakeholders
Experience working closely with PMs, Designers, Engineers, and GTM partners
Strong analytical acumen, including using quantitative and qualitative data to inform decision-making
Strong communication and relationship-building skills
Demonstrated ability to be a strategic thought partner, proactively identifying and driving new opportunities
Even better if you have
A Computer Science, Engineering, or Math degree or equivalent technical experience
Experience working at a startup or high-growth company
Experience working on a generative AI product
Compensation
$185,000 - $232,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Product team owns Decagon’s platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.\n\n\n\nAbout the Role\n\nAs the founding Product Operations Manager at Decagon, your mission will be to drive strategic clarity, pace of execution, and operational excellence within the Product and Design organization. You’ll stand up the function 0→1 to optimize how we build product, including running x-org processes, driving customer- and data-driven decision-making, and owning team enablement.\n\n\n\nIn this role, you will\n\n - Build key processes and operating rhythms, including voice of the customer and roadmapping\n\n - Bring high-quality, actionable insights from customers and data into our product development process\n\n - Drive team enablement, including training, development, and tooling\n\n\n\nYour background looks something like this\n\n - Have 6+ years of relevant experience (e.g., Product Operations, TPM, Product Manager)\n\n - Experience building and operating effective x-org processes and rhythms\n\n - Experience managing and influencing cross-functional leaders and stakeholders\n\n - Experience working closely with PMs, Designers, Engineers, and GTM partners\n\n - Strong analytical acumen, including using quantitative and qualitative data to inform decision-making\n\n - Strong communication and relationship-building skills\n\n - Demonstrated ability to be a strategic thought partner, proactively identifying and driving new opportunities\n\n\n\nEven better if you have\n\n - A Computer Science, Engineering, or Math degree or equivalent technical experience\n\n - Experience working at a startup or high-growth company\n\n - Experience working on a generative AI product\n\n\n\nCompensation\n\n$185,000 - $232,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$185K – $232K • Offers Equity","scrapeableCompensationSalarySummary":"$185K - $232K","compensationTiers":[{"id":"4e448fba-0ea2-4568-bcbc-2da3e706b1f7","tierSummary":"$185K – $232K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"4514a304-f5c7-4fc0-b36e-e18dc5112ae4","summary":"$185K – $232K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":185000,"maxValue":232000},{"id":"53a6e9a9-6a7e-4ae8-a7de-7cc5c66805f3","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":185000,"maxValue":232000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"66ccfab5-bf06-4419-ba7c-3154371404b5","title":"Senior Technical Sourcer, Engineering","department":"People","team":"Recruiting","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-02-03T03:34:40.653+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/66ccfab5-bf06-4419-ba7c-3154371404b5","applyUrl":"https://jobs.ashbyhq.com/decagon/66ccfab5-bf06-4419-ba7c-3154371404b5/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.
About the Role
Decagon is rapidly scaling and looking for highly capable Technical Sourcers to fuel this growth. As a Technical Sourcer, you’ll own the top of funnel for our most critical engineering hires and work closely with company leaders to identify, engage, and attract world-class technical talent.
This is a high-impact, high-autonomy role for someone who loves finding exceptional engineers, building long-term talent pipelines, and influencing hiring outcomes.
In this role, you will
Partner closely with Recruiters and Engineering leaders to build our Engineering teams
Own and scale top-of-funnel sourcing for highly technical roles across the company
Develop creative, non-traditional sourcing strategies to engage hard-to-reach talent
Build and nurture long-term relationships with top technical candidates
Continuously experiment with new tools, channels, and approaches to improve sourcing effectiveness
Operate with a “one team” mindset to help the Talent team meet bold, company-wide hiring goals
Your background looks something like this
6+ years of experience in technical sourcing or recruiting, with deep exposure to engineering roles
Proven track record sourcing and engaging top technical talent in highly competitive markets
Strong technical curiosity and ability to understand complex engineering profiles
Clear, thoughtful communicator who builds trust with candidates and internal partners
Comfortable navigating ambiguity and operating in a fast-paced, high-growth environment
Even better
Bring deep knowledge of the AI / ML / systems engineering talent landscape
Have a strong network of senior engineers and technical leaders
Use data to diagnose funnel gaps and proactively unblock hiring challenges
Have a sharp eye for technical talent and a clear point of view on what differentiates exceptional engineers
Compensation
$140k - $200k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.\n\n\n\nAbout the Role\n\nDecagon is rapidly scaling and looking for highly capable Technical Sourcers to fuel this growth. As a Technical Sourcer, you’ll own the top of funnel for our most critical engineering hires and work closely with company leaders to identify, engage, and attract world-class technical talent.\n\nThis is a high-impact, high-autonomy role for someone who loves finding exceptional engineers, building long-term talent pipelines, and influencing hiring outcomes.\n\n\n\nIn this role, you will\n\n - Partner closely with Recruiters and Engineering leaders to build our Engineering teams\n\n - Own and scale top-of-funnel sourcing for highly technical roles across the company\n\n - Develop creative, non-traditional sourcing strategies to engage hard-to-reach talent\n\n - Build and nurture long-term relationships with top technical candidates\n\n - Continuously experiment with new tools, channels, and approaches to improve sourcing effectiveness\n\n - Operate with a “one team” mindset to help the Talent team meet bold, company-wide hiring goals\n\n\n\nYour background looks something like this\n\n - 6+ years of experience in technical sourcing or recruiting, with deep exposure to engineering roles\n\n - Proven track record sourcing and engaging top technical talent in highly competitive markets\n\n - Strong technical curiosity and ability to understand complex engineering profiles\n\n - Clear, thoughtful communicator who builds trust with candidates and internal partners\n\n - Comfortable navigating ambiguity and operating in a fast-paced, high-growth environment\n\n\n\nEven better\n\n - Bring deep knowledge of the AI / ML / systems engineering talent landscape\n\n - Have a strong network of senior engineers and technical leaders\n\n - Use data to diagnose funnel gaps and proactively unblock hiring challenges\n\n - Have a sharp eye for technical talent and a clear point of view on what differentiates exceptional engineers\n\n\n\nCompensation\n\n$140k - $200k + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$140K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$140K - $200K","compensationTiers":[{"id":"927fc4ac-7ffd-4e8d-a132-2aee9daf4b12","tierSummary":"$140K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"c9720289-1aaf-4af1-93c3-ff0c73dbde06","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"5eaee378-fbad-4c8f-a455-5a78e8cf37e2","summary":"$140K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":140000,"maxValue":200000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":140000,"maxValue":200000}]}},{"id":"49742dbb-55ae-4552-b19c-9fa97f2c1533","title":"Senior Director, Strategy and Operations","department":"Deployment Strategists","team":"Deployment Strategists","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-18T05:59:20.500+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/49742dbb-55ae-4552-b19c-9fa97f2c1533","applyUrl":"https://jobs.ashbyhq.com/decagon/49742dbb-55ae-4552-b19c-9fa97f2c1533/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon’s Customer org turns enterprise commitments into durable customer outcomes. We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.
The Strategy and Operations team is responsible for the efficiency and operationalization of our Customer org. They partner closely with GTM, Product, and Engineering to bring operating rigor to how Decagon delivers.
As Senior Director, Customer Strategy & Operations, you will own the strategy, cadence, and operational infrastructure that powers Decagon’s post-sales execution at scale. You’ll act as the operational backbone for deployment and steady-state delivery—standardizing how we launch complex enterprise customers, improving visibility and forecasting across teams, and partnering with Sales/GTM to ensure deals are scoped for success before they close.
This is a senior, in-office leadership role with broad cross-functional influence. You’ll lead and grow a high-impact internal team, drive company-critical initiatives spanning Product, Engineering, Sales, and Customer Success, and build repeatable systems that increase launch predictability, reduce downstream risk, and improve customer outcomes as Decagon scales rapidly.
Build and scale customer operations
Develop and maintain repeatable processes that improve deployment consistency and ongoing customer operations.
Establish operating rhythms and reporting that create visibility into delivery health, risks, and key bottlenecks.
Drive planning and resourcing practices that support predictable execution as the business scales.
Strengthen cross-functional execution
Partner with GTM to improve upfront alignment on customer goals, scope, and readiness.
Lead cross-functional initiatives with Product and Engineering to unblock execution and improve outcomes.
Own issue management and escalation handling to keep delivery and customer results on track.
Lead and grow a high-performing team
Manage and develop a Strategy & Operations team focused on operational excellence and scalability.
Hire and coach for high ownership and strong execution, emphasizing durable systems over one-off fixes.
10+ years of experience with director-level scope in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions.
Demonstrated ability to diagnose ambiguous problems, drive structured workstreams, and influence senior stakeholders.
Experience scaling a post-sales, CX, or delivery organization during hypergrowth—building playbooks, operating cadences, and resourcing/capacity planning systems.
Strong executive communication and trust-building skills; ability to align cross-functional leaders and drive decisions with clarity and rigor.
Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.
Direct experience partnering with Sales/GTM on deal scoping, success readiness, and pre-close operational rigor.
Background in B2B SaaS, enterprise software, or AI-adjacent companies.
Prior experience building an operations function from scratch or leading it through early scale.
$270K – $350K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nDecagon’s Customer org turns enterprise commitments into durable customer outcomes. We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.\n\nThe Strategy and Operations team is responsible for the efficiency and operationalization of our Customer org. They partner closely with GTM, Product, and Engineering to bring operating rigor to how Decagon delivers.\n\n\n\n\nABOUT THE ROLE\n\nAs Senior Director, Customer Strategy & Operations, you will own the strategy, cadence, and operational infrastructure that powers Decagon’s post-sales execution at scale. You’ll act as the operational backbone for deployment and steady-state delivery—standardizing how we launch complex enterprise customers, improving visibility and forecasting across teams, and partnering with Sales/GTM to ensure deals are scoped for success before they close.\n\nThis is a senior, in-office leadership role with broad cross-functional influence. You’ll lead and grow a high-impact internal team, drive company-critical initiatives spanning Product, Engineering, Sales, and Customer Success, and build repeatable systems that increase launch predictability, reduce downstream risk, and improve customer outcomes as Decagon scales rapidly.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Build and scale customer operations\n \n - Develop and maintain repeatable processes that improve deployment consistency and ongoing customer operations.\n \n - Establish operating rhythms and reporting that create visibility into delivery health, risks, and key bottlenecks.\n \n - Drive planning and resourcing practices that support predictable execution as the business scales.\n\n - Strengthen cross-functional execution\n \n - Partner with GTM to improve upfront alignment on customer goals, scope, and readiness.\n \n - Lead cross-functional initiatives with Product and Engineering to unblock execution and improve outcomes.\n \n - Own issue management and escalation handling to keep delivery and customer results on track.\n\n - Lead and grow a high-performing team\n \n - Manage and develop a Strategy & Operations team focused on operational excellence and scalability.\n \n - Hire and coach for high ownership and strong execution, emphasizing durable systems over one-off fixes.\n\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 10+ years of experience with director-level scope in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions.\n\n - Demonstrated ability to diagnose ambiguous problems, drive structured workstreams, and influence senior stakeholders.\n\n - Experience scaling a post-sales, CX, or delivery organization during hypergrowth—building playbooks, operating cadences, and resourcing/capacity planning systems.\n\n - Strong executive communication and trust-building skills; ability to align cross-functional leaders and drive decisions with clarity and rigor.\n\n - Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - Direct experience partnering with Sales/GTM on deal scoping, success readiness, and pre-close operational rigor.\n\n - Background in B2B SaaS, enterprise software, or AI-adjacent companies.\n\n - Prior experience building an operations function from scratch or leading it through early scale.\n\n\n\n\nCOMPENSATION\n\n$270K – $350K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$270K – $350K • Offers Equity","scrapeableCompensationSalarySummary":"$270K - $350K","compensationTiers":[{"id":"48a60383-3415-4e5c-bb81-720ea7e20bd3","tierSummary":"Base Salary $270K – $350K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"a77c7b7f-f8b0-4fa2-adf6-31ea9ea6f869","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"f133bea5-f231-407d-91ec-70a14bb89188","summary":"Base Salary $270K – $350K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":270000,"maxValue":350000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":270000,"maxValue":350000}]}},{"id":"52943ef2-e3ed-44d8-ab3f-17dd28d0376d","title":"Staff Software Engineer, Enterprise Product","department":"Engineering","team":"Enterprise Product","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-25T19:44:14.624+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/52943ef2-e3ed-44d8-ab3f-17dd28d0376d","applyUrl":"https://jobs.ashbyhq.com/decagon/52943ef2-e3ed-44d8-ab3f-17dd28d0376d/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
About the Role
You'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then defining technical strategy and establishing patterns that scale those capabilities across our customer base. You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch. Beyond building features, you'll mentor engineers as the team grows, supervising projects and providing technical direction for their work.
In this role, you will
Drive technical direction for the team, to build enterprise ready platform that scale with our customer base and features, by applying the right architectural principles and design patterns.
Lead complex initiatives from ambiguous requirements to shipped products
Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
Partner directly with customers and cross-functional teams to identify opportunities and validate product direction
Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing
Your background looks something like this
6+ years building full-stack software products, with demonstrated impact on technical direction and strong product thinking
Deep expertise in TypeScript and/orPython, with strong architecture and system design skills
Proven ability to design abstractions and platforms that serve diverse use cases elegantly
Track record of leading technical initiatives and driving consensus across teams
Experience balancing technical excellence with rapid iteration and customer needs
Strong product intuition and history of translating user feedback into technical solutions
History of mentoring engineers and establishing technical standards
Even better
Experience building security-sensitive product systems, such as authentication and data access controls.
Experience building and scaling developer tools, APIs, platforms, or infrastructure products
Familiarity with LLMs, AI agent systems, prompt engineering, or building products on top of AI capabilities
Familiarity with asynchronous programming and building scalable systems
Experience with observability, data visualization, or analytics products
History of establishing technical standards, design patterns, or architectural principles adopted across teams
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.\n\n\n\nAbout the Role\n\nYou'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then defining technical strategy and establishing patterns that scale those capabilities across our customer base. You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch. Beyond building features, you'll mentor engineers as the team grows, supervising projects and providing technical direction for their work.\n\n\n\nIn this role, you will\n\n - Drive technical direction for the team, to build enterprise ready platform that scale with our customer base and features, by applying the right architectural principles and design patterns.\n\n - Lead complex initiatives from ambiguous requirements to shipped products\n\n - Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code\n\n - Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve\n\n - Partner directly with customers and cross-functional teams to identify opportunities and validate product direction\n\n - Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing\n\n\n\nYour background looks something like this\n\n - 6+ years building full-stack software products, with demonstrated impact on technical direction and strong product thinking\n\n - Deep expertise in TypeScript and/orPython, with strong architecture and system design skills\n\n - Proven ability to design abstractions and platforms that serve diverse use cases elegantly\n\n - Track record of leading technical initiatives and driving consensus across teams\n\n - Experience balancing technical excellence with rapid iteration and customer needs\n\n - Strong product intuition and history of translating user feedback into technical solutions\n\n - History of mentoring engineers and establishing technical standards\n\n\n\nEven better\n\n - Experience building security-sensitive product systems, such as authentication and data access controls.\n\n - Experience building and scaling developer tools, APIs, platforms, or infrastructure products\n\n - Familiarity with LLMs, AI agent systems, prompt engineering, or building products on top of AI capabilities\n\n - Familiarity with asynchronous programming and building scalable systems\n\n - Experience with observability, data visualization, or analytics products\n\n - History of establishing technical standards, design patterns, or architectural principles adopted across teams\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"56b52851-efe8-47c3-ad79-fe730d248850","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"6477b76e-1da5-4a85-a6fa-23e968bba4c7","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"566dd9c6-6229-4d95-846b-d6b466f303e1","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"df98cb0e-3ab1-47aa-9e39-522b968d37f3","title":"Senior Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-10T19:13:59.001+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/df98cb0e-3ab1-47aa-9e39-522b968d37f3","applyUrl":"https://jobs.ashbyhq.com/decagon/df98cb0e-3ab1-47aa-9e39-522b968d37f3/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Your background looks something like this
5+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Compensation
£200K – £300K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n\n\nYour background looks something like this\n\n - 5+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n\n\nCompensation\n\n£200K – £300K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£200K – £300K • Offers Equity","scrapeableCompensationSalarySummary":"£200K - £300K","compensationTiers":[{"id":"4ca7ab77-8265-424e-8f5f-e4a3519807ca","tierSummary":"Base Salary £200K – £300K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"7b2b0c3f-52b2-492b-a924-2015c1f85f02","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"980da625-a190-41dc-adc2-892b4ce633fd","summary":"Base Salary £200K – £300K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":200000,"maxValue":300000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":200000,"maxValue":300000}]}},{"id":"491d67c4-b877-4ddc-895a-496eed6777ed","title":"Senior Software Engineer, Developer Platform","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-11T00:25:08.866+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/491d67c4-b877-4ddc-895a-496eed6777ed","applyUrl":"https://jobs.ashbyhq.com/decagon/491d67c4-b877-4ddc-895a-496eed6777ed/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We’re looking for a Senior Software Engineer to help build and evolve our internal developer platform—everything from CI/CD and release automation to observability standards, platform tooling, and developer workflows that remove friction.
This role is for someone who loves making other engineers faster: reducing build times, eliminating flaky tests, creating paved roads for service creation/deployment, and raising the bar on operability by default. Roles like this often combine “builder” energy with strong empathy for how engineers actually work.
Developer productivity & platform tooling
Identify workflow bottlenecks (build/test/release/local dev) and build tools that measurably reduce toil.
Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.
CI/CD & release engineering
Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams.
Improve reliability of builds and tests (flake reduction, hermeticity, caching) and drive down cycle time.
Support progressive delivery patterns (canary / blue-green) and safe rollback mechanisms.
Observability & operational excellence
Establish shared observability primitives (metrics/logs/traces), standards, and libraries so services are production-ready by default.
Partner with product engineers to improve operability: SLOs, alerting hygiene, dashboards, incident learnings.
Infrastructure foundations
Build and improve core platform capabilities that make it easy to run and scale services.
Ownership & reliability
Own the systems you build end-to-end and help keep them healthy in production, improving reliability over time.
4+ years building production software, with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).
Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation).
Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services.
Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).
Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).
A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents).
Strong cross-team collaboration and communication—especially writing clear docs and driving adoption.
Experience with monorepos and build systems and/or large-scale CI performance work.
Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals.
Infrastructure-as-code experience (e.g., Terraform) and a security-minded approach to supply chain (provenance, secrets, least privilege).
Experience applying AI-assisted tooling to make engineers dramatically more effective.
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\n\n\n\nABOUT THE ROLE\n\nWe’re looking for a Senior Software Engineer to help build and evolve our internal developer platform—everything from CI/CD and release automation to observability standards, platform tooling, and developer workflows that remove friction.\n\nThis role is for someone who loves making other engineers faster: reducing build times, eliminating flaky tests, creating paved roads for service creation/deployment, and raising the bar on operability by default. Roles like this often combine “builder” energy with strong empathy for how engineers actually work.\n\n\n\n\nWHAT YOU'LL DO\n\n - Developer productivity & platform tooling\n \n - Identify workflow bottlenecks (build/test/release/local dev) and build tools that measurably reduce toil.\n \n - Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.\n\n - CI/CD & release engineering\n \n - Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams.\n \n - Improve reliability of builds and tests (flake reduction, hermeticity, caching) and drive down cycle time.\n \n - Support progressive delivery patterns (canary / blue-green) and safe rollback mechanisms.\n\n - Observability & operational excellence\n \n - Establish shared observability primitives (metrics/logs/traces), standards, and libraries so services are production-ready by default.\n \n - Partner with product engineers to improve operability: SLOs, alerting hygiene, dashboards, incident learnings.\n\n - Infrastructure foundations\n \n - Build and improve core platform capabilities that make it easy to run and scale services.\n\n - Ownership & reliability\n \n - Own the systems you build end-to-end and help keep them healthy in production, improving reliability over time.\n\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 4+ years building production software, with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).\n\n - Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation).\n\n - Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services.\n\n - Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).\n\n - Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).\n\n - A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents).\n\n - Strong cross-team collaboration and communication—especially writing clear docs and driving adoption.\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - Experience with monorepos and build systems and/or large-scale CI performance work.\n\n - Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals.\n\n - Infrastructure-as-code experience (e.g., Terraform) and a security-minded approach to supply chain (provenance, secrets, least privilege).\n\n - Experience applying AI-assisted tooling to make engineers dramatically more effective.\n\n\n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"34e5de2a-9a09-4b8d-bf8c-d1be84f6dc8c","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"8805aea4-66c7-4133-a798-f6cc59f31ced","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"fc199e1b-775a-4f9c-8c91-4dbb1ceec852","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"037ea083-e556-4ce7-aca0-ec88f63772fc","title":"Manager, Sales Development","department":"Sales","team":"Sales Development","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-06T23:52:47.658+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/037ea083-e556-4ce7-aca0-ec88f63772fc","applyUrl":"https://jobs.ashbyhq.com/decagon/037ea083-e556-4ce7-aca0-ec88f63772fc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
As a Manager, Sales Development at Decagon, you’ll be responsible for hiring, training, and scaling a high-performing team of SDRs to drive top-of-funnel pipeline and fuel our sales growth. You will build and manage a team of 6-10 SDRs who specialize in account-based prospecting, multi-threaded outreach, and sophisticated qualification of enterprise opportunities. You’ll collaborate closely with GTM leadership to refine outreach strategies, optimize processes, and develop the next generation of sales talent.
This role is perfect for someone passionate about building and defining the sales development motion at a high-growth startup.
Lead and scale a team of 6-10 BDRs focused on Enterprise and Strategic segments
Hire and train new SDRs on Decagon’s product, buyer personas, competition, and tools
Set and maintain a high-performing culture by overseeing daily activities and managing quota performance of individual SDRs
Develop and execute career development plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on time management, objection handling, prospecting tactics, and active listening skills
Strategize with cross-functional leaders and partners including Sales, RevOps, and Marketing on pipeline and prospecting initiatives to exceed company goals
Report on team performance and forecast to senior leadership
Think creatively about improving team output and efficiency over time by optimizing systems and processes
Create comprehensive enablement programs to continuously improve SDRs’ prospecting skills and accelerate development into world class sellers
Have 2+ years of experience leading a sales development team at a SaaS company
Have 1-3+ years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record exceeding goals
Have prior demonstrated success in fast-paced, results-oriented GTM environments
Know how to motivate and coach SDRs to exceed performance metrics and develop into future sellers
Have experience collaborating cross-functionally with Marketing, Sales, and RevOps to optimize lead flow and conversion rates
Are passionate and excited about hiring, with a thoughtful approach to team planning and development
Are proficient in Salesforce and familiar with email and call automation platforms
Are able to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
Have strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills
Have 1-3+ years of personal closing experience in a full cycle sales role in SaaS
Have experience managing teams prospecting to Fortune 500 or Global 2000 accounts
Have a history of building at a high-growth startup
Are passionate about fostering a positive, high-energy team culture while driving consistent results
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE ROLE\n\nAs a Manager, Sales Development at Decagon, you’ll be responsible for hiring, training, and scaling a high-performing team of SDRs to drive top-of-funnel pipeline and fuel our sales growth. You will build and manage a team of 6-10 SDRs who specialize in account-based prospecting, multi-threaded outreach, and sophisticated qualification of enterprise opportunities. You’ll collaborate closely with GTM leadership to refine outreach strategies, optimize processes, and develop the next generation of sales talent.\n\nThis role is perfect for someone passionate about building and defining the sales development motion at a high-growth startup.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Lead and scale a team of 6-10 BDRs focused on Enterprise and Strategic segments\n\n - Hire and train new SDRs on Decagon’s product, buyer personas, competition, and tools\n\n - Set and maintain a high-performing culture by overseeing daily activities and managing quota performance of individual SDRs\n\n - Develop and execute career development plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on time management, objection handling, prospecting tactics, and active listening skills\n\n - Strategize with cross-functional leaders and partners including Sales, RevOps, and Marketing on pipeline and prospecting initiatives to exceed company goals\n\n - Report on team performance and forecast to senior leadership\n\n - Think creatively about improving team output and efficiency over time by optimizing systems and processes\n\n - Create comprehensive enablement programs to continuously improve SDRs’ prospecting skills and accelerate development into world class sellers\n\n\n\n\nYOU MAY BE A GOOD FIT IF YOU\n\n - Have 2+ years of experience leading a sales development team at a SaaS company\n\n - Have 1-3+ years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record exceeding goals\n\n - Have prior demonstrated success in fast-paced, results-oriented GTM environments\n\n - Know how to motivate and coach SDRs to exceed performance metrics and develop into future sellers\n\n - Have experience collaborating cross-functionally with Marketing, Sales, and RevOps to optimize lead flow and conversion rates\n\n - Are passionate and excited about hiring, with a thoughtful approach to team planning and development\n\n - Are proficient in Salesforce and familiar with email and call automation platforms\n\n - Are able to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency\n\n - Have strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills\n\n\n\n\nEVEN BETTER IF YOU\n\n - Have 1-3+ years of personal closing experience in a full cycle sales role in SaaS\n\n - Have experience managing teams prospecting to Fortune 500 or Global 2000 accounts\n\n - Have a history of building at a high-growth startup\n\n - Are passionate about fostering a positive, high-energy team culture while driving consistent results\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$220K – $260K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$220K - $260K","compensationTiers":[{"id":"357bd892-699a-4add-ac4a-500055c80a75","tierSummary":"On-Target Earnings $220K – $260K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"5fa34fde-de5e-4f94-b9c5-654852ab6857","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"a2ecd1c3-3bd3-4b5d-bf75-22a55868a80d","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"db868814-d44e-401b-a130-dba4971b9e8d","summary":"On-Target Earnings $220K – $260K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":220000,"maxValue":260000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":220000,"maxValue":260000}]}},{"id":"ac14f2e8-950e-4668-a6ff-41f80181f006","title":"Agent Strategy Manager ","department":"Deployment Strategists","team":"Agent Strategy","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-24T21:14:48.122+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ac14f2e8-950e-4668-a6ff-41f80181f006","applyUrl":"https://jobs.ashbyhq.com/decagon/ac14f2e8-950e-4668-a6ff-41f80181f006/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£105K – £140K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"£105K - £140K","compensationTiers":[{"id":"805527c2-a7f9-455d-b413-7e457934f8cc","tierSummary":"On-Target Earnings £105K – £140K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"eb58c4d7-7ef1-4258-8e60-54c91e42e392","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"56ce5e0d-5c7a-423e-a1d3-bbc718a4148a","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"120690dd-d515-44de-92c1-3f60c40de99e","summary":"On-Target Earnings £105K – £140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":105000,"maxValue":140000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":105000,"maxValue":140000}]}},{"id":"ee0c62b4-8e2a-4f0e-9bf4-9ff139374250","title":"Agent Development Manager","department":"Deployment Strategists","team":"Implementations","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-17T22:24:12.967+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ee0c62b4-8e2a-4f0e-9bf4-9ff139374250","applyUrl":"https://jobs.ashbyhq.com/decagon/ee0c62b4-8e2a-4f0e-9bf4-9ff139374250/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£105K – £140K • Offers Equity","scrapeableCompensationSalarySummary":"£105K - £140K","compensationTiers":[{"id":"197b5b3c-488d-4f14-842b-a699f941c7fa","tierSummary":"£105K – £140K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"55ea5730-7b2b-4fad-b075-23909b27c352","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"a3472244-f873-42d4-8dc6-52bfda08d141","summary":"£105K – £140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":105000,"maxValue":140000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":105000,"maxValue":140000}]}},{"id":"80e62efe-c1e1-4f00-a9cb-2a75d8cbb577","title":"BizOps & Strategy, Pricing","department":"Founders Office","team":"Business Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-20T18:28:08.836+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/80e62efe-c1e1-4f00-a9cb-2a75d8cbb577","applyUrl":"https://jobs.ashbyhq.com/decagon/80e62efe-c1e1-4f00-a9cb-2a75d8cbb577/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for someone to join the Business Operations & Strategy team to lead commercial and pricing strategy. The Business Operations & Strategy team sits within the Founder’s Office, a team of high-agency generalists and ex-founders with extremely high leverage and own things like partnerships, business development, pricing strategy, AI transformation, data/analytics, growth, etc.
Your primary goal will be to accelerate and streamline our enterprise go-to-market motion - working closely with our GTM team to close deals. Initiatives will range from developing pricing & packaging strategy, to building internal deal and pricing processes, to proposal creation and negotiation across our enterprise customer base.
This is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solvers who combine analytical rigor with world-class relationship building skills.
In this role, you will
Own end-to-end deal structuring for enterprise opportunities, partnering directly with account executives and sales leaders to build proposals and drive deals to close
Work to develop and refine Decagon's pricing and packaging strategy
Build and scale internal commercial processes as the company expands
Collect and analyze pricing and deal data to shape high level company strategy
Be a thought leader in how to price agentic AI solutions
Your background looks something like this
3+ years of experience in consulting / investment banking / investing / high-velocity startups
Deep curiosity and desire to solve hard problems
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
Strong cross-functional collaborator - you've worked regularly with finance and legal teams
Strong communicator - both verbal and written
Even better if you have
Experience building or scaling a deal desk function at a high-growth or early-stage company
Previously led implementation of a CPQ platform
Familiarity with consumption-based or usage-based pricing models in addition to traditional SaaS subscription structures
SQL or other data analytics experience
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for someone to join the Business Operations & Strategy team to lead commercial and pricing strategy. The Business Operations & Strategy team sits within the Founder’s Office, a team of high-agency generalists and ex-founders with extremely high leverage and own things like partnerships, business development, pricing strategy, AI transformation, data/analytics, growth, etc.\n\nYour primary goal will be to accelerate and streamline our enterprise go-to-market motion - working closely with our GTM team to close deals. Initiatives will range from developing pricing & packaging strategy, to building internal deal and pricing processes, to proposal creation and negotiation across our enterprise customer base.\n\nThis is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solvers who combine analytical rigor with world-class relationship building skills.\n\n\n\nIn this role, you will\n\n - Own end-to-end deal structuring for enterprise opportunities, partnering directly with account executives and sales leaders to build proposals and drive deals to close\n\n - Work to develop and refine Decagon's pricing and packaging strategy\n\n - Build and scale internal commercial processes as the company expands\n\n - Collect and analyze pricing and deal data to shape high level company strategy\n\n - Be a thought leader in how to price agentic AI solutions\n\nYour background looks something like this\n\n - 3+ years of experience in consulting / investment banking / investing / high-velocity startups\n\n - Deep curiosity and desire to solve hard problems\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them\n\n - Strong cross-functional collaborator - you've worked regularly with finance and legal teams\n\n - Strong communicator - both verbal and written\n\n\n\nEven better if you have\n\n - Experience building or scaling a deal desk function at a high-growth or early-stage company\n\n - Previously led implementation of a CPQ platform\n\n - Familiarity with consumption-based or usage-based pricing models in addition to traditional SaaS subscription structures\n\n - SQL or other data analytics experience\n \n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"74b5fc51-27bc-4ae8-85d1-9631651193f2","tierSummary":"$160K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"36d94b24-8059-4ef9-8b56-004f30cb5a9e","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"97b073e1-7b80-4a94-87aa-925adaa866de","summary":"$160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000}]}},{"id":"6321ea2f-4e21-4c18-8859-b4ef5489b6fe","title":"Product Manager, Research","department":"Product","team":"Product Manager","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-25T22:09:52.101+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/6321ea2f-4e21-4c18-8859-b4ef5489b6fe","applyUrl":"https://jobs.ashbyhq.com/decagon/6321ea2f-4e21-4c18-8859-b4ef5489b6fe/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Product Management team owns Decagon’s platform and foundational features, including agent building, eval, analytics, integrations, enterprise controls, and research. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.
About the Role
Decagon’s Research team is at the frontier of AI agent development, pushing the boundaries of what’s possible with model training, agent architecture, and evaluation systems. We enable best-in-class conversational experience for our customers at enterprise scale, across a wide range of channels, languages, and use cases.
As the Research PM, you’ll drive the research roadmap, marrying cutting-edge technology with key customer problems. You’ll build systems and processes to let the team move fast while maintaining high operational rigor. You’ll work across internal and external partners to ensure Decagon’s AI capabilities continue to lead the market.
In this role, you will
Define the strategy and roadmap for Decagon’s Research team. This includes model training, evaluation, experimentation, and more
Work closely with customers to deeply understand their problems and requirements
Translate these into clear model requirements, then partner with engineering to bring them to life
Interface tightly with Engineering, Infrastructure, Agent PM, and GTM teams
Manage relationships with key external partners
Your background looks something like this
Have 5+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
Experience developing AI/ML models, particularly in a research environment
Strong technical acumen — comfortable discussing model architecture, training data, and eval pipelines
Strong communication and relationship-building skills
Proven track record of shipping impactful features in fast-paced environments
Even better
A Computer Science, Engineering, or Math degree or equivalent technical experience
Experience working at a startup or high-growth company
Experience working on an enterprise B2B product
Compensation
$232K – $290K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Product Management team owns Decagon’s platform and foundational features, including agent building, eval, analytics, integrations, enterprise controls, and research. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.\n\nAs one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.\n\n\n\nAbout the Role\n\nDecagon’s Research team is at the frontier of AI agent development, pushing the boundaries of what’s possible with model training, agent architecture, and evaluation systems. We enable best-in-class conversational experience for our customers at enterprise scale, across a wide range of channels, languages, and use cases.\n\nAs the Research PM, you’ll drive the research roadmap, marrying cutting-edge technology with key customer problems. You’ll build systems and processes to let the team move fast while maintaining high operational rigor. You’ll work across internal and external partners to ensure Decagon’s AI capabilities continue to lead the market.\n\n\n\nIn this role, you will\n\n - Define the strategy and roadmap for Decagon’s Research team. This includes model training, evaluation, experimentation, and more\n\n - Work closely with customers to deeply understand their problems and requirements\n\n - Translate these into clear model requirements, then partner with engineering to bring them to life\n\n - Interface tightly with Engineering, Infrastructure, Agent PM, and GTM teams\n\n - Manage relationships with key external partners\n\n\n\nYour background looks something like this\n\n - Have 5+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)\n\n - Experience developing AI/ML models, particularly in a research environment\n\n - Strong technical acumen — comfortable discussing model architecture, training data, and eval pipelines\n\n - Strong communication and relationship-building skills\n\n - Proven track record of shipping impactful features in fast-paced environments\n\n\n\nEven better\n\n - A Computer Science, Engineering, or Math degree or equivalent technical experience\n\n - Experience working at a startup or high-growth company\n\n - Experience working on an enterprise B2B product\n\n\n\nCompensation\n\n$232K – $290K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$232K – $290K • Offers Equity","scrapeableCompensationSalarySummary":"$232K - $290K","compensationTiers":[{"id":"be8851d2-4386-4f94-bd5c-3861d72124bb","tierSummary":"Base Salary $232K – $290K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"1936f6ec-f9c5-4201-ac88-3653badbd986","summary":"Base Salary $232K – $290K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":232000,"maxValue":290000},{"id":"865f2850-f5c3-4def-8685-282d77eb5f8b","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":232000,"maxValue":290000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"f595ce93-d7d9-420d-b645-78d117b22146","title":"Senior Manager, IT","department":"Engineering","team":"IT","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-25T23:22:48.080+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f595ce93-d7d9-420d-b645-78d117b22146","applyUrl":"https://jobs.ashbyhq.com/decagon/f595ce93-d7d9-420d-b645-78d117b22146/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The IT and Operations team at Decagon enables our rapidly scaling organization to move fast while maintaining security, compliance, and seamless employee experiences. We build the technology infrastructure and operational workflows that empower our team to focus on building category-defining AI products.
Working closely with Security Engineering and Internal Tools teams, we ensure Decagon's IT environment supports both startup velocity and enterprise standards.
This is an in-office role based in our San Francisco HQ.
About the Role
Lead and evolve Decagon's IT operations as we scale from 250 staff to 500+, building intelligent, automated systems that support a global workforce across San Francisco, New York, London, and Sydney.
This role owns company-wide IT strategy and execution. You will define and execute a multi-year IT roadmap aligned with Decagon’s growth trajectory, ensuring our infrastructure, systems, and workflows scale ahead of company needs.
You’ll transform our IT function from tactical support to strategic enablement by leveraging AI-powered workflows, automation-first design, and modern ITSM practices. This role sits at the intersection of IT operations, security, internal tooling, and automation, with engineering support available for tooling investments and custom integrations.
This is an opportunity to architect and scale a global IT organization at a fast-growing AI company.
In this role, you will
Lead and mentor a team of IT professionals across multiple time zones, fostering a culture of ownership and continuous improvement in a hybrid/async environment
Scale the IT team globally, hiring and developing talent across regions to support Decagon’s expanding international footprint
Develop and manage the annual IT budget, proactively forecasting infrastructure, SaaS, and headcount needs in alignment with company growth
Design and implement automated SaaS provisioning and deprovisioning workflows that scale with rapid headcount growth
Build operational workflows derived from company IT policies, translating security and compliance requirements such as SOC 2 and ISO 27001 into streamlined, automated processes
Replace manual IT processes with automated, self-service systems using APIs, scripting, or workflow automation tools
Collaborate with Internal Tools Engineering to build custom integrations that reduce ticket volume and improve time-to-resolution
Drive the evaluation, adoption, and implementation of AI-powered IT Service Management platforms to modernize support delivery
Collaborate with finance and security on vendor management and SaaS procurement, optimizing costs and consolidating tools while ensuring security review and compliance
Establish IT governance frameworks and decision-making processes that scale globally while maintaining security, compliance, and operational consistency
Lead the creation and formalization of AI tools and workflow builders that enable employee productivity and self-service capabilities, in collaboration with internal tooling teams
Partner closely with Security Engineering in a shared responsibility model for device management, access control, zero-trust architecture, and security monitoring
Coordinate and oversee conference room, WiFi, and Zoom room buildouts across a growing global office portfolio
Establish metrics and reporting frameworks to measure IT performance, onboarding SLAs, system uptime, ticket resolution times, and employee satisfaction
Scale IT operations to support global expansion while maintaining a consistent employee experience and strong security posture
Your background looks something like this
5–8 years of progressive IT leadership experience in high-growth SaaS or technology companies, including 3+ years managing distributed IT teams
Proven track record scaling IT operations through rapid growth phases (e.g., 200 → 500+ employees)
Experience building and leading global IT teams across multiple regions and time zones
Strong technical foundation with deep hands-on experience in SaaS administration, MDM platforms (Rippling, Jamf, Intune), and Google Workspace
Experience designing and implementing automated IT workflows using APIs, scripting (Python, JavaScript, or similar), or tools like Zapier, Workato, or custom integrations
Demonstrated experience replacing manual IT processes with scalable, automation-first systems
Hands-on experience implementing or maturing Zero Trust architecture and modern endpoint security strategies
Experience designing and managing full device lifecycle programs (procurement, deployment, refresh, recovery, offboarding) at scale
Working knowledge of SOC 2, ISO 27001, and their operational impact in partnership with Security and GRC teams
Experience managing global vendors and supporting international office expansions
Excellent project management skills with ability to balance strategic initiatives and day-to-day operational demands
Strong stakeholder management and communication skills, with ability to translate technical concepts for non-technical audiences
Bias toward building scalable systems rather than reactive support processes
Even better if you have
Experience at AI/ML companies or fast-moving startups that scaled to 300+ employees
Background implementing AI-powered ITSM platforms or building AI-driven workflow automation
Track record leveraging AI coding tools (Cursor, Claude, GitHub Copilot) for automation and productivity improvements
Familiarity with modern security tooling such as SentinelOne, CrowdStrike, or similar EDR platforms, as well as SIEM tooling and DLP.
Knowledge of identity and access management systems (Okta, Google Workspace)
Prior experience managing IT operations in regulated industries (healthcare, financial services)
Compensation: $168,000-$210,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe IT and Operations team at Decagon enables our rapidly scaling organization to move fast while maintaining security, compliance, and seamless employee experiences. We build the technology infrastructure and operational workflows that empower our team to focus on building category-defining AI products.\n\n\nWorking closely with Security Engineering and Internal Tools teams, we ensure Decagon's IT environment supports both startup velocity and enterprise standards.\n\nThis is an in-office role based in our San Francisco HQ.\n\n\nAbout the Role\n\nLead and evolve Decagon's IT operations as we scale from 250 staff to 500+, building intelligent, automated systems that support a global workforce across San Francisco, New York, London, and Sydney.\n\nThis role owns company-wide IT strategy and execution. You will define and execute a multi-year IT roadmap aligned with Decagon’s growth trajectory, ensuring our infrastructure, systems, and workflows scale ahead of company needs.\n\nYou’ll transform our IT function from tactical support to strategic enablement by leveraging AI-powered workflows, automation-first design, and modern ITSM practices. This role sits at the intersection of IT operations, security, internal tooling, and automation, with engineering support available for tooling investments and custom integrations.\n\nThis is an opportunity to architect and scale a global IT organization at a fast-growing AI company.\n\n\n\nIn this role, you will\n\n - Lead and mentor a team of IT professionals across multiple time zones, fostering a culture of ownership and continuous improvement in a hybrid/async environment\n\n - Scale the IT team globally, hiring and developing talent across regions to support Decagon’s expanding international footprint\n\n - Develop and manage the annual IT budget, proactively forecasting infrastructure, SaaS, and headcount needs in alignment with company growth\n\n - Design and implement automated SaaS provisioning and deprovisioning workflows that scale with rapid headcount growth\n\n - Build operational workflows derived from company IT policies, translating security and compliance requirements such as SOC 2 and ISO 27001 into streamlined, automated processes\n\n - Replace manual IT processes with automated, self-service systems using APIs, scripting, or workflow automation tools\n\n - Collaborate with Internal Tools Engineering to build custom integrations that reduce ticket volume and improve time-to-resolution\n\n - Drive the evaluation, adoption, and implementation of AI-powered IT Service Management platforms to modernize support delivery\n\n - Collaborate with finance and security on vendor management and SaaS procurement, optimizing costs and consolidating tools while ensuring security review and compliance\n\n - Establish IT governance frameworks and decision-making processes that scale globally while maintaining security, compliance, and operational consistency\n\n - Lead the creation and formalization of AI tools and workflow builders that enable employee productivity and self-service capabilities, in collaboration with internal tooling teams\n\n - Partner closely with Security Engineering in a shared responsibility model for device management, access control, zero-trust architecture, and security monitoring\n\n - Coordinate and oversee conference room, WiFi, and Zoom room buildouts across a growing global office portfolio\n\n - Establish metrics and reporting frameworks to measure IT performance, onboarding SLAs, system uptime, ticket resolution times, and employee satisfaction\n\n - Scale IT operations to support global expansion while maintaining a consistent employee experience and strong security posture\n\n\n\nYour background looks something like this\n\n - 5–8 years of progressive IT leadership experience in high-growth SaaS or technology companies, including 3+ years managing distributed IT teams\n\n - Proven track record scaling IT operations through rapid growth phases (e.g., 200 → 500+ employees)\n\n - Experience building and leading global IT teams across multiple regions and time zones\n\n - Strong technical foundation with deep hands-on experience in SaaS administration, MDM platforms (Rippling, Jamf, Intune), and Google Workspace\n\n - Experience designing and implementing automated IT workflows using APIs, scripting (Python, JavaScript, or similar), or tools like Zapier, Workato, or custom integrations\n\n - Demonstrated experience replacing manual IT processes with scalable, automation-first systems\n\n - Hands-on experience implementing or maturing Zero Trust architecture and modern endpoint security strategies\n\n - Experience designing and managing full device lifecycle programs (procurement, deployment, refresh, recovery, offboarding) at scale\n\n - Working knowledge of SOC 2, ISO 27001, and their operational impact in partnership with Security and GRC teams\n\n - Experience managing global vendors and supporting international office expansions\n\n - Excellent project management skills with ability to balance strategic initiatives and day-to-day operational demands\n\n - Strong stakeholder management and communication skills, with ability to translate technical concepts for non-technical audiences\n\n - Bias toward building scalable systems rather than reactive support processes\n\n\n\nEven better if you have\n\n - Experience at AI/ML companies or fast-moving startups that scaled to 300+ employees\n\n - Background implementing AI-powered ITSM platforms or building AI-driven workflow automation\n\n - Track record leveraging AI coding tools (Cursor, Claude, GitHub Copilot) for automation and productivity improvements\n\n - Familiarity with modern security tooling such as SentinelOne, CrowdStrike, or similar EDR platforms, as well as SIEM tooling and DLP.\n\n - Knowledge of identity and access management systems (Okta, Google Workspace)\n\n - Prior experience managing IT operations in regulated industries (healthcare, financial services)\n \n\nCompensation: $168,000-$210,000 + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$168K – $210K • Offers Equity","scrapeableCompensationSalarySummary":"$168K - $210K","compensationTiers":[{"id":"770bb209-367f-470d-94b8-cc6c161aa07d","tierSummary":"$168K – $210K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"5bd48f10-39f7-4228-a8b7-e996b8bd6568","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"2481a7c8-342c-4f7e-b775-68c5b46fe060","summary":"$168K – $210K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":168000,"maxValue":210000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":168000,"maxValue":210000}]}},{"id":"772ed573-277d-4df2-bc2d-7b330f0bd1cd","title":"Strategic Finance Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-02T16:37:51.421+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/772ed573-277d-4df2-bc2d-7b330f0bd1cd","applyUrl":"https://jobs.ashbyhq.com/decagon/772ed573-277d-4df2-bc2d-7b330f0bd1cd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the role
Decagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll shape how we think, not just track how we did.
This is an in office role in our SF Headquarters.
In this role, you will
Own our quarterly and annual planning cycle end-to-end, guiding overall company strategy, resource allocation, and decision-making
Build and own our financial model and unit economics framework
Partner cross-functionally with executives across key functions to ideate, support, and drive strategic initiatives
Drive accountability across the business by defining financial and operational KPIs, building dashboards, and identifying the right levers to accelerate growth and efficiency
Monitor key performance indicators, financial metrics, and cash flow; deliver timely reporting packages and insights on key business trends
Build and maintain complex financial models for long-range planning, unit economics, business cases, and investment evaluation
Own materials for our Board meetings and serve as a key partner on future fundraising processes
Develop and build a scalable finance function that can support Decagon’s hyper-growth
Your background looks something like this
3-5 years of experience in Strategic Finance, Corporate Finance, or a closely related role at a high-growth technology company
1–2 years of investment banking at a top-tier firm
Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives
Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations
Excellent communication skills; comfortable presenting to leadership
Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you
High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar
Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly
Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus
Even better
Experience working in B2B SaaS with familiarity with ARR-based business metrics
Familiarity with Accounting ERPs and financial planning tools
Bachelor’s degree in Finance, Accounting, Economics or related business field
Compensation $180,000 - $235,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the role\n\nDecagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll shape how we think, not just track how we did.\n\nThis is an in office role in our SF Headquarters.\n\nIn this role, you will\n\n - Own our quarterly and annual planning cycle end-to-end, guiding overall company strategy, resource allocation, and decision-making\n\n - Build and own our financial model and unit economics framework\n\n - Partner cross-functionally with executives across key functions to ideate, support, and drive strategic initiatives\n\n - Drive accountability across the business by defining financial and operational KPIs, building dashboards, and identifying the right levers to accelerate growth and efficiency\n\n - Monitor key performance indicators, financial metrics, and cash flow; deliver timely reporting packages and insights on key business trends\n\n - Build and maintain complex financial models for long-range planning, unit economics, business cases, and investment evaluation\n\n - Own materials for our Board meetings and serve as a key partner on future fundraising processes\n\n - Develop and build a scalable finance function that can support Decagon’s hyper-growth\n\n\n\nYour background looks something like this\n\n - 3-5 years of experience in Strategic Finance, Corporate Finance, or a closely related role at a high-growth technology company\n\n - 1–2 years of investment banking at a top-tier firm\n\n - Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives\n\n - Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations\n\n - Excellent communication skills; comfortable presenting to leadership\n\n - Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you\n\n - High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar\n\n - Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly\n\n - Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus\n\n\n\nEven better\n\n - Experience working in B2B SaaS with familiarity with ARR-based business metrics\n\n - Familiarity with Accounting ERPs and financial planning tools\n\n - Bachelor’s degree in Finance, Accounting, Economics or related business field\n\n\n\nCompensation $180,000 - $235,000 + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$188K – $235K • Offers Equity","scrapeableCompensationSalarySummary":"$188K - $235K","compensationTiers":[{"id":"02325059-a1ec-47ab-a4fc-d33794ffb8e9","tierSummary":"$188K – $235K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"5f39b156-0ff4-42f3-abab-4e1ee88f8a83","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"ab48c915-d45e-4980-a9d4-edc92b884691","summary":"$188K – $235K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":188000,"maxValue":235000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":188000,"maxValue":235000}]}},{"id":"78745829-74ee-41cb-836c-480ca7bf9edc","title":"Strategic Solutions Engineer, West","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-13T19:50:17.171+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/78745829-74ee-41cb-836c-480ca7bf9edc","applyUrl":"https://jobs.ashbyhq.com/decagon/78745829-74ee-41cb-836c-480ca7bf9edc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Strategic Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\nDecagon is looking for a Strategic Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$240K – $280K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$240K - $280K","compensationTiers":[{"id":"308d9e44-af08-45e5-aa64-9d22b44eec6d","tierSummary":"On-Target Earnings $240K – $280K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"afc4e9c6-ab44-40e5-9747-4510088ed784","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"bf7ffd7d-526a-4672-8c24-9c8d6a4531e9","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"e0b32cea-dd8c-4e24-88f2-dae3ef0f2259","summary":"On-Target Earnings $240K – $280K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":280000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":280000}]}},{"id":"502dbac0-66f2-4196-9dd7-c10bb4752b71","title":"Business Development, Private Equity Lead","department":"Founders Office","team":"Business Development","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-04-28T23:44:31.366+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/502dbac0-66f2-4196-9dd7-c10bb4752b71","applyUrl":"https://jobs.ashbyhq.com/decagon/502dbac0-66f2-4196-9dd7-c10bb4752b71/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Role
Decagon is scaling rapidly, and we’re looking to bring on a Business Development, Private Equity Lead to join the Founder’s Office and help drive expansion. This role is responsible for cultivating and deepening Decagon’s executive relationships across large enterprises, private equity firms, strategic partners, and the broader technology and investment ecosystem.
This is a highly strategic, relationship-driven role designed to accelerate Decagon’s growth in the U.S. by establishing trusted executive relationships and converting them into high-impact commercial and partnership outcomes.
In this role, you will work closely with Decagon’s founders, executive team, and go-to-market leaders to prospect, cultivate, and secure meaningful relationships with senior decision-makers across Fortune 500 companies, high-growth technology firms, and PE- and VC-backed portfolios. You will often serve as a first point of contact for executives engaging with Decagon and are expected to deliver clear value in every interaction.
This is not a traditional sales role. Success depends on judgment, executive presence, and the ability to operate effectively in ambiguous, founder-led situations.
We’d love to hear from you if you are energized by working with senior executives, thrive in fast-moving and unstructured environments, are comfortable engaging both in-person and through modern GTM tools, and bring deep respect for operators and entrepreneurs building complex businesses.
What You’ll Do
Build and expand Decagon’s executive network across the U.S., including enterprise customers, private equity firms, strategic partners, and investors
Partner directly with Decagon’s founders on high-stakes, complex enterprise opportunities
Cultivate relationships with C-level and VP-level executives in customer experience, operations, technology, and digital transformation
Develop and manage strategic partnerships, including private equity firms, systems integrators, ecosystem partners, and PE-backed platforms
Work with PE firms to drive Decagon adoption across portfolio companies
Leverage executive relationships to accelerate enterprise evaluations, influence build vs. buy decisions, and drive urgency
Represent Decagon at executive briefings, private dinners, industry events, and partner meetings across the U.S.
Apply strong commercial judgment to prioritize the highest-impact opportunities across regions and verticals
Help shape Decagon’s U.S. market expansion strategy through direct market feedback
What We’re Looking For
8+ years of experience in strategic growth, partnerships, enterprise GTM, or founder-adjacent roles
Demonstrated ability to build trust and credibility with senior executives, VC/PE investors, and operators, and close complex, relationship-driven opportunities
Strong executive presence and communication skills
Proven judgment in prioritizing deals, partners, and markets
Comfort operating in ambiguous, fast-changing environments without heavy process
Willingness to travel as needed
Location & Travel
This is an in-person role based in San Francisco or New York, with regular travel for executive meetings, customer engagements, and events. Close collaboration with the founder and executive team is expected.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nThe Role\n\nDecagon is scaling rapidly, and we’re looking to bring on a Business Development, Private Equity Lead to join the Founder’s Office and help drive expansion. This role is responsible for cultivating and deepening Decagon’s executive relationships across large enterprises, private equity firms, strategic partners, and the broader technology and investment ecosystem.\n\nThis is a highly strategic, relationship-driven role designed to accelerate Decagon’s growth in the U.S. by establishing trusted executive relationships and converting them into high-impact commercial and partnership outcomes.\n\nIn this role, you will work closely with Decagon’s founders, executive team, and go-to-market leaders to prospect, cultivate, and secure meaningful relationships with senior decision-makers across Fortune 500 companies, high-growth technology firms, and PE- and VC-backed portfolios. You will often serve as a first point of contact for executives engaging with Decagon and are expected to deliver clear value in every interaction.\n\nThis is not a traditional sales role. Success depends on judgment, executive presence, and the ability to operate effectively in ambiguous, founder-led situations.\n\nWe’d love to hear from you if you are energized by working with senior executives, thrive in fast-moving and unstructured environments, are comfortable engaging both in-person and through modern GTM tools, and bring deep respect for operators and entrepreneurs building complex businesses.\n\n\n\nWhat You’ll Do\n\n - Build and expand Decagon’s executive network across the U.S., including enterprise customers, private equity firms, strategic partners, and investors\n\n - Partner directly with Decagon’s founders on high-stakes, complex enterprise opportunities\n\n - Cultivate relationships with C-level and VP-level executives in customer experience, operations, technology, and digital transformation\n\n - Develop and manage strategic partnerships, including private equity firms, systems integrators, ecosystem partners, and PE-backed platforms\n\n - Work with PE firms to drive Decagon adoption across portfolio companies\n\n - Leverage executive relationships to accelerate enterprise evaluations, influence build vs. buy decisions, and drive urgency\n\n - Represent Decagon at executive briefings, private dinners, industry events, and partner meetings across the U.S.\n\n - Apply strong commercial judgment to prioritize the highest-impact opportunities across regions and verticals\n\n - Help shape Decagon’s U.S. market expansion strategy through direct market feedback\n\n\n\nWhat We’re Looking For\n\n - 8+ years of experience in strategic growth, partnerships, enterprise GTM, or founder-adjacent roles\n\n - Demonstrated ability to build trust and credibility with senior executives, VC/PE investors, and operators, and close complex, relationship-driven opportunities\n\n - Strong executive presence and communication skills\n\n - Proven judgment in prioritizing deals, partners, and markets\n\n - Comfort operating in ambiguous, fast-changing environments without heavy process\n\n - Willingness to travel as needed\n\n\n\nLocation & Travel\n\nThis is an in-person role based in San Francisco or New York, with regular travel for executive meetings, customer engagements, and events. Close collaboration with the founder and executive team is expected.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$192K – $240K • Offers Equity","scrapeableCompensationSalarySummary":"$192K - $240K","compensationTiers":[{"id":"899da410-d5a5-4c73-a404-9b85ce2cc1fc","tierSummary":"On Target Earnings $192K – $240K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"ab48d1a4-b079-415c-a855-7159a7778499","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"12141edb-e6ee-494f-9bd2-bb301b61cb2d","summary":"On Target Earnings $192K – $240K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":192000,"maxValue":240000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":192000,"maxValue":240000}]}},{"id":"cd95c25c-fdb7-4816-8a31-6d75e86adbe0","title":"Senior Software Engineer, Agents","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-01T22:09:18.359+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/cd95c25c-fdb7-4816-8a31-6d75e86adbe0","applyUrl":"https://jobs.ashbyhq.com/decagon/cd95c25c-fdb7-4816-8a31-6d75e86adbe0/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nOn the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nEngineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts\n\n - Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers\n\n\n\nYour background looks something like this\n\n - Have 5+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n\n\nEven better\n\n - Prior experience working with multi-modal models\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"3694470f-cb03-4dbb-b074-fdc72804764e","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"0ae09de0-fa65-43cc-920b-4fab09ba3951","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"314d7530-60c7-451f-8807-b2678c901e77","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"95dadea4-8bd2-421a-bf3f-51c04e102ee2","title":"Enterprise Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Australia","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-24T18:11:35.946+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/95dadea4-8bd2-421a-bf3f-51c04e102ee2","applyUrl":"https://jobs.ashbyhq.com/decagon/95dadea4-8bd2-421a-bf3f-51c04e102ee2/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"A$220K – A$290K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"A$220K - A$290K","compensationTiers":[{"id":"584608bb-2213-45cd-be62-9c4d6702c351","tierSummary":"A$220K – A$290K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"2beaf9d8-9b9a-4802-b0aa-1b79e60a7e1f","summary":"A$220K – A$290K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"AUD","minValue":220000,"maxValue":290000},{"id":"83911e66-e0b3-42ce-8034-abf4c3ad581f","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"cb2815c7-b937-4f9a-9ca9-5b542ffca809","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"AUD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"AUD","minValue":220000,"maxValue":290000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"AUD","minValue":null,"maxValue":null}]}},{"id":"9875ed62-9d62-4485-8d47-fc897d43493b","title":"Strategic Account Director - East","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Atlanta","address":{"postalAddress":{"addressRegion":"Georgia","addressCountry":"USA","addressLocality":"Atlanta"}}},{"location":"Boston","address":{"postalAddress":{"addressRegion":"Massachusetts","addressCountry":"USA","addressLocality":"Boston"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Toronto","addressCountry":"Canada"}}},{"location":"Washington D.C.","address":{"postalAddress":{"addressRegion":"Washington D.C.","addressCountry":"USA","addressLocality":""}}}],"publishedAt":"2026-03-25T19:59:06.443+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9875ed62-9d62-4485-8d47-fc897d43493b","applyUrl":"https://jobs.ashbyhq.com/decagon/9875ed62-9d62-4485-8d47-fc897d43493b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel.
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Previous experience selling AI or customer support/experience software
Compensation
OTE $325,000 - $360,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. \n\n\n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon \n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) \n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion \n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue \n\n - Develop and execute account plans to execute strategic deals \n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel.\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n\n\nEven better if you have\n\n - Previous experience selling AI or customer support/experience software\n\n\n\nCompensation\n\nOTE $325,000 - $360,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$340K – $380K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$340K - $380K","compensationTiers":[{"id":"b7b5612a-4e2c-45d1-a0e2-d76acf5eacf5","tierSummary":"On-Target Earnings $340K – $380K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"424b9607-839f-48e0-81c8-a4d5553996fc","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"97817349-a706-4678-98aa-f475d8223bd3","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"da328e11-64f4-42b1-a890-d5c872483438","summary":"On-Target Earnings $340K – $380K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":380000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":380000}]}},{"id":"3f81fb0a-82c4-4e3b-9ea3-d5ebcbb28ca6","title":"Partnerships, Agent Delivery Lead","department":"Founders Office","team":"Partnerships","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-04-03T17:46:18.049+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3f81fb0a-82c4-4e3b-9ea3-d5ebcbb28ca6","applyUrl":"https://jobs.ashbyhq.com/decagon/3f81fb0a-82c4-4e3b-9ea3-d5ebcbb28ca6/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Partnerships team is a new team at Decagon that will focus on driving product, revenue, and ecosystem growth through technology, solutions, channel, cloud, and AI partnerships. As one of our first team members, you’ll be responsible for setting strategy, building programs and process, and driving execution to accelerate customer outcomes.
About the Role
Decagon is looking for a Partnerships, Agent Delivery Lead, a founding member of our Partnerships team who will help design, build, and scale our revenue focused partnership programs, especially our partner program for implementation and delivery partners. In this role, you will blend go-to-market strategy, program design, and partner enablement and work closely with customers, partners, and internal teams to drive customer and commercial outcomes. The ideal candidate brings experience building strong channel partnerships in a fast-paced, high-growth environment. You will work with the Director of Partnerships to:
Design and implement commercial deal structures and programs to grow the delivery ecosystem
Develop and launch partner enablement initiatives, including training paths, solution guides, joint marketing assets, and certification to create repeatable success
Drive G/SI partnership conversations, shaping joint value propositions, co-delivery models, and routes to market
Grow SI-sourced SQLs, pipeline, and closed won and delivered revenue across the ecosystem
Collaborate cross-functionally with Legal, Sales, Solutions Engineering, Implementations (Post Sales), Engineering, and Marketing to ensure partner performance and alignment with Decagon’s revenue strategy
Your background looks something like this
7+ years of experience in partnerships, business development, or channel partnerships at high-growth SaaS or AI companies, with a specific focus on system integrator partners
Experience working across channel partnership types (e.g., SI, VAR, BPO, TSDs) and have existing relationships and top G/SI companies (e.g., leadership, alliance managers, industry and delivery sellers)
Know how to build partner programs from the ground up (i.e., partner workflow/technology and program design)
Strong executive presence and demonstrated ability to influence senior stakeholders
Excellent organizational, communication, and relationship management skills and can represent Decagon in the ecosystem
Even better if you have
Have spent time both at a professional services firm and building out the services partner program inside a technology company
Comfort building partnership programs and motions 0 → 1
Are an out-of-the-box thinker and bring an entrepreneurial spirit to your partnerships work
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Partnerships team is a new team at Decagon that will focus on driving product, revenue, and ecosystem growth through technology, solutions, channel, cloud, and AI partnerships. As one of our first team members, you’ll be responsible for setting strategy, building programs and process, and driving execution to accelerate customer outcomes.\n\n\n\nAbout the Role\n\nDecagon is looking for a Partnerships, Agent Delivery Lead, a founding member of our Partnerships team who will help design, build, and scale our revenue focused partnership programs, especially our partner program for implementation and delivery partners. In this role, you will blend go-to-market strategy, program design, and partner enablement and work closely with customers, partners, and internal teams to drive customer and commercial outcomes. The ideal candidate brings experience building strong channel partnerships in a fast-paced, high-growth environment. You will work with the Director of Partnerships to:\n\n - Design and implement commercial deal structures and programs to grow the delivery ecosystem\n\n - Develop and launch partner enablement initiatives, including training paths, solution guides, joint marketing assets, and certification to create repeatable success\n\n - Drive G/SI partnership conversations, shaping joint value propositions, co-delivery models, and routes to market\n\n - Grow SI-sourced SQLs, pipeline, and closed won and delivered revenue across the ecosystem\n\n - Collaborate cross-functionally with Legal, Sales, Solutions Engineering, Implementations (Post Sales), Engineering, and Marketing to ensure partner performance and alignment with Decagon’s revenue strategy\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in partnerships, business development, or channel partnerships at high-growth SaaS or AI companies, with a specific focus on system integrator partners\n\n - Experience working across channel partnership types (e.g., SI, VAR, BPO, TSDs) and have existing relationships and top G/SI companies (e.g., leadership, alliance managers, industry and delivery sellers)\n\n - Know how to build partner programs from the ground up (i.e., partner workflow/technology and program design)\n\n - Strong executive presence and demonstrated ability to influence senior stakeholders\n\n - Excellent organizational, communication, and relationship management skills and can represent Decagon in the ecosystem\n\n\n\nEven better if you have\n\n - Have spent time both at a professional services firm and building out the services partner program inside a technology company\n\n - Comfort building partnership programs and motions 0 → 1\n\n - Are an out-of-the-box thinker and bring an entrepreneurial spirit to your partnerships work\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$240K – $300K • Offers Equity","scrapeableCompensationSalarySummary":"$240K - $300K","compensationTiers":[{"id":"1aa6fb8e-6674-4eee-95a6-561a3475864b","tierSummary":"On Target Earnings $240K – $300K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"e21da774-49d5-434d-bf2e-5278c4a0b116","summary":"On Target Earnings $240K – $300K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":300000},{"id":"ffed4d33-d72a-4a14-9f2a-bd940ce23618","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":300000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"8cdee5f4-bdde-4c4a-ae16-6acf45d82c83","title":"Sales Development Representative (SDR)","department":"Sales","team":"Sales Development","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-27T14:59:24.766+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/8cdee5f4-bdde-4c4a-ae16-6acf45d82c83","applyUrl":"https://jobs.ashbyhq.com/decagon/8cdee5f4-bdde-4c4a-ae16-6acf45d82c83/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team in EMEA. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our industry-leading AI platform.
This isn’t high-volume, transactional prospecting. Our SDRs operate in complex, multi-threaded Enterprise and Strategic sales cycles, engaging multiple stakeholders across technical teams, operators, and executive leadership. You’ll learn how to navigate sophisticated buying groups, run thoughtful account-based outreach, and translate AI-driven capabilities into clear business outcomes.
This role is ideal for someone looking to accelerate a career in sales, build deep prospecting fundamentals, and develop into a world-class seller in a fast-moving GenAI company.
In this role, you will
Source new sales opportunities through a combination of inbound qualification and strategic outbound prospecting
Execute thoughtful, multi-threaded outreach across phone, email, and social channels
Grow the top of the sales funnel through targeted account-based campaigns
Research companies, map buying committees, and identify both hands-on-keyboard practitioners and executive stakeholders
Partner closely with Account Executives to develop account strategies and generate high-quality Enterprise pipeline
Collaborate with Marketing to align messaging and campaign strategy
Stay up-to-date on product capabilities, competitive positioning, and GenAI market trends
Develop critical sales skills including discovery, cold calling, objection handling, articulating business value, stakeholder mapping, prioritization, and time management
Your background looks something like this
Have a high level of interest in growing your career in a customer-facing role
Have strong communication skills, both verbal and written
Are genuinely curious about understanding customers’ business challenges
Are dedicated to tracking and improving performance and efficiency on a daily basis
Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes
Even better if you
Have 1-2 years of experience in a customer-facing or quota-carrying role
Have prior CRM experience (preferably Salesforce)
Find ways to stay up on the latest trends in AI
Have experience with tech
Are fluent in French, German, or Spanish (in addition to English)
Location & working model
This role is based in our King’s Cross, London office. Decagon is an in-office company, and this position is designed for SDRs who value being closely embedded with their team, learning through real-time coaching, and collaborating in person as we build and scale together.
Compensation
OTE £52k - £66k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team in EMEA. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our industry-leading AI platform.\n\nThis isn’t high-volume, transactional prospecting. Our SDRs operate in complex, multi-threaded Enterprise and Strategic sales cycles, engaging multiple stakeholders across technical teams, operators, and executive leadership. You’ll learn how to navigate sophisticated buying groups, run thoughtful account-based outreach, and translate AI-driven capabilities into clear business outcomes.\n\nThis role is ideal for someone looking to accelerate a career in sales, build deep prospecting fundamentals, and develop into a world-class seller in a fast-moving GenAI company.\n\n\n\nIn this role, you will\n\n - Source new sales opportunities through a combination of inbound qualification and strategic outbound prospecting\n\n - Execute thoughtful, multi-threaded outreach across phone, email, and social channels\n\n - Grow the top of the sales funnel through targeted account-based campaigns\n\n - Research companies, map buying committees, and identify both hands-on-keyboard practitioners and executive stakeholders\n\n - Partner closely with Account Executives to develop account strategies and generate high-quality Enterprise pipeline\n\n - Collaborate with Marketing to align messaging and campaign strategy\n\n - Stay up-to-date on product capabilities, competitive positioning, and GenAI market trends\n\n - Develop critical sales skills including discovery, cold calling, objection handling, articulating business value, stakeholder mapping, prioritization, and time management\n\n\n\nYour background looks something like this\n\n - Have a high level of interest in growing your career in a customer-facing role\n\n - Have strong communication skills, both verbal and written\n\n - Are genuinely curious about understanding customers’ business challenges\n\n - Are dedicated to tracking and improving performance and efficiency on a daily basis\n\n - Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes\n\n\n\nEven better if you\n\n - Have 1-2 years of experience in a customer-facing or quota-carrying role\n\n - Have prior CRM experience (preferably Salesforce)\n\n - Find ways to stay up on the latest trends in AI\n\n - Have experience with tech\n\n - Are fluent in French, German, or Spanish (in addition to English)\n\n\n\nLocation & working model\n\nThis role is based in our King’s Cross, London office. Decagon is an in-office company, and this position is designed for SDRs who value being closely embedded with their team, learning through real-time coaching, and collaborating in person as we build and scale together.\n\n\n\nCompensation\n\nOTE £52k - £66k + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£52.9K – £66.1K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"£52.9K - £66.1K","compensationTiers":[{"id":"86c20726-896f-4268-b799-15bfb5382223","tierSummary":"On-Target Earnings £52.9K – £66.1K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"af110042-29b1-4fe4-b550-4f99b13508f3","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"162a5ff8-01a4-4c0d-bf41-8476bbcce08b","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"c7efb513-86b2-4feb-b41b-db265701d89a","summary":"On-Target Earnings £52.9K – £66.1K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":52900,"maxValue":66100}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":52900,"maxValue":66100}]}},{"id":"73aca25c-a457-46fd-b4c4-9f76f356586c","title":"Staff Research Engineer, Voice + Speech","department":"Engineering","team":"Research","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-18T17:36:18.400+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/73aca25c-a457-46fd-b4c4-9f76f356586c","applyUrl":"https://jobs.ashbyhq.com/decagon/73aca25c-a457-46fd-b4c4-9f76f356586c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Your background looks something like this
8+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n - Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering\n\n\n\nYour background looks something like this\n\n - 8+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n - Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"afe90872-8543-405d-b08b-e18be6722113","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"b7241f90-894f-4d11-a652-9691ddd51018","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c6d3cf07-0938-43ce-b030-b7bf0d99a41f","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"0e8a35cd-be75-436e-8407-f4e8dd2d2c59","title":"GTM Enablement Manager ","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-01T19:57:38.345+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/0e8a35cd-be75-436e-8407-f4e8dd2d2c59","applyUrl":"https://jobs.ashbyhq.com/decagon/0e8a35cd-be75-436e-8407-f4e8dd2d2c59/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About The Team
Decagon’s GTM Productivity team is laser-focused on building a truly elite, world-class revenue engine as a core differentiator for the business. At the individual level, we believe in unlocking the full potential of every seller and field team member — enabling them to do their best work and win at the highest level. At the organizational level, success means turning strategy into consistent, repeatable execution — driving faster ramp, higher productivity per rep, and exceeding global revenue targets with greater efficiency.
About The Role
Decagon is looking for a GTM Enablement Manager — a founding member of our GTM Productivity team — to help build and scale the programs that power our revenue engine. You’ll operate at the center of how we ramp talent, drive field productivity, and scale GTM execution — designing and operationalizing high-impact programs in close partnership with stakeholders across the business. This is a highly visible, high-ownership role with direct impact on how Decagon grows.
In this role, you will
Build and scale core enablement programs — including onboarding, ongoing development, and role-specific training across the GTM organization
Drive field performance and readiness — developing content, training, and certification frameworks that improve how teams sell and execute
Partner cross-functionally across the business — working with Marketing, Product, Engineering, and other teams to ensure alignment and impact
Operate a consistent enablement cadence — leading and facilitating high-impact sessions in partnership with GTM leaders and top performers
Own enablement infrastructure and insights — standing up and optimizing tooling (content, learning, conversational AI systems) and using data to continuously improve ramp, productivity, and attainment
Lead high-impact GTM moments — including Sales Kickoff and other events that align and energize the field
Adapt and extend programs as we scale — building new initiatives and leveraging AI to increase the reach and effectiveness of enablement
Your background looks something like this
5+ years of experience in GTM enablement, training, or revenue-focused roles, with a strong understanding of enablement best practices and modern SaaS sales motions
Proven ability to build and operate in fast-moving, ambiguous environments, with a high degree of ownership and accountability
Strong program and project management skills, with a scrappy, execution-oriented mindset and ability to deliver high-quality work
Strong cross-functional collaboration skills and learning agility across product, technology, and sales
Even better if you have
Experience applying or navigating AI in GTM, sales, or enablement contexts
Background building or scaling world-class training programs
Experience in a high-growth SaaS or startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout The Team\n\nDecagon’s GTM Productivity team is laser-focused on building a truly elite, world-class revenue engine as a core differentiator for the business. At the individual level, we believe in unlocking the full potential of every seller and field team member — enabling them to do their best work and win at the highest level. At the organizational level, success means turning strategy into consistent, repeatable execution — driving faster ramp, higher productivity per rep, and exceeding global revenue targets with greater efficiency.\n\n\n\nAbout The Role\n\nDecagon is looking for a GTM Enablement Manager — a founding member of our GTM Productivity team — to help build and scale the programs that power our revenue engine. You’ll operate at the center of how we ramp talent, drive field productivity, and scale GTM execution — designing and operationalizing high-impact programs in close partnership with stakeholders across the business. This is a highly visible, high-ownership role with direct impact on how Decagon grows.\n\n\nIn this role, you will\n\n - Build and scale core enablement programs — including onboarding, ongoing development, and role-specific training across the GTM organization\n\n - Drive field performance and readiness — developing content, training, and certification frameworks that improve how teams sell and execute\n\n - Partner cross-functionally across the business — working with Marketing, Product, Engineering, and other teams to ensure alignment and impact\n\n - Operate a consistent enablement cadence — leading and facilitating high-impact sessions in partnership with GTM leaders and top performers\n\n - Own enablement infrastructure and insights — standing up and optimizing tooling (content, learning, conversational AI systems) and using data to continuously improve ramp, productivity, and attainment\n\n - Lead high-impact GTM moments — including Sales Kickoff and other events that align and energize the field\n\n - Adapt and extend programs as we scale — building new initiatives and leveraging AI to increase the reach and effectiveness of enablement\n\n\n\nYour background looks something like this\n\n - 5+ years of experience in GTM enablement, training, or revenue-focused roles, with a strong understanding of enablement best practices and modern SaaS sales motions\n\n - Proven ability to build and operate in fast-moving, ambiguous environments, with a high degree of ownership and accountability\n\n - Strong program and project management skills, with a scrappy, execution-oriented mindset and ability to deliver high-quality work\n\n - Strong cross-functional collaboration skills and learning agility across product, technology, and sales\n \n \n\nEven better if you have\n\n - Experience applying or navigating AI in GTM, sales, or enablement contexts\n\n - Background building or scaling world-class training programs\n\n - Experience in a high-growth SaaS or startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$190K – $235K • Offers Equity","scrapeableCompensationSalarySummary":"$190K - $235K","compensationTiers":[{"id":"298dfaec-6cea-42d2-be95-4231a27739f6","tierSummary":"$190K – $235K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"aa4fc48f-96de-4f7c-acc3-bdfefa032f7a","summary":"$190K – $235K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":235000},{"id":"a0cc78d0-da0d-44ae-96b3-8a9f84b6b7cb","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":235000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"0cb2493a-038a-4a96-8a20-d11bf1b1b1a4","title":"Commercial Counsel","department":"Legal","team":"Legal","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-08T15:13:41.632+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/0cb2493a-038a-4a96-8a20-d11bf1b1b1a4","applyUrl":"https://jobs.ashbyhq.com/decagon/0cb2493a-038a-4a96-8a20-d11bf1b1b1a4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for an experienced Commercial Counsel to join Decagon and help shape the legal foundation of our fast-growing AI company. As a key early hire in this role, you will join a team of legal professionals working as trusted partners to teams across Sales, Security, Product, and Leadership. From negotiating complex enterprise SaaS agreements to streamlining contract operations, you’ll play a pivotal role in accelerating revenue, protecting the business, and building scalable legal infrastructure from the ground up.
In this role, you will
Be a part of a team reviewing and negotiating our commercial agreements, working cross functionally to balance legal risk with business outcomes, tailoring your guidance based on context and deal stage.
Build relationships throughout our company, and serve a solutions oriented partner to provide guidance to sales teams based on our technology, market norms, and your experience.
Define what excellent looks like on a legal team in a hypergrowth startup - establish working norms and process to provide top-tier service.
Work to design, update, and enforce policies and controls over Decagon’s contracting process.
Grow with the team as Decagon scales, and be open to taking on new challenges outside of Commercial legal as appropriate.
Your background looks something like this
Are a qualified attorney in your jurisdiction with 4 - 7+ years of legal experience, including time at a top-tier law firm and/or a relevant in-house role.
Have deep experience drafting, negotiating, and closing on a high volume of commercial agreements, including SaaS, MSAs, SOWs, NDAs, DPAs, and partner/reseller deals.
Are fluent in legal frameworks (like GDPR, CCPA, HIPAA), security concepts, AI governance, and intellectual property concerns that arise in SaaS transactions.
Understand how to balance legal risk with business outcomes, and can tailor guidance based on context and deal stage.
Thrive in cross-functional environments and are comfortable being the go-to legal resource for Sales, Finance, Product, and RevOps as we build out a global contracting process.
Can leave your ego at the door and communicate clearly and effectively, translating legal complexity and abstract risk into actionable guidance for internal non-legal stakeholders - and do the same with counterparties who may not be at the same level of sophistication.
Are flexible, eager to learn and grow, and are energized by fast growth, ambiguity, and the opportunity to build scalable legal systems that drive velocity.
Even better if you have
Have in-house legal experience at a high-growth SaaS or technology company.
Have a process-building mindset, and have worked closely with RevOps or LegalOps on CLM tools and Salesforce integrations.
Are experienced leading customer-facing contract negotiations directly with enterprise clients, and especially highly-regulated customers (financial services, healthcare, SLED & FED).
Have negotiated AI terms with counterparties - and can articulate common issues with brevity.
Have built and maintained legal playbooks, fallback clause libraries, and approval workflows.
Have trained commercial teams on contract review, negotiation strategy, or compliance topics, and are eager to mentor junior colleagues.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for an experienced Commercial Counsel to join Decagon and help shape the legal foundation of our fast-growing AI company. As a key early hire in this role, you will join a team of legal professionals working as trusted partners to teams across Sales, Security, Product, and Leadership. From negotiating complex enterprise SaaS agreements to streamlining contract operations, you’ll play a pivotal role in accelerating revenue, protecting the business, and building scalable legal infrastructure from the ground up.\n\n\n\nIn this role, you will\n\n - Be a part of a team reviewing and negotiating our commercial agreements, working cross functionally to balance legal risk with business outcomes, tailoring your guidance based on context and deal stage.\n\n - Build relationships throughout our company, and serve a solutions oriented partner to provide guidance to sales teams based on our technology, market norms, and your experience.\n\n - Define what excellent looks like on a legal team in a hypergrowth startup - establish working norms and process to provide top-tier service.\n\n - Work to design, update, and enforce policies and controls over Decagon’s contracting process.\n\n - Grow with the team as Decagon scales, and be open to taking on new challenges outside of Commercial legal as appropriate.\n\n\n\nYour background looks something like this\n\n - Are a qualified attorney in your jurisdiction with 4 - 7+ years of legal experience, including time at a top-tier law firm and/or a relevant in-house role.\n\n - Have deep experience drafting, negotiating, and closing on a high volume of commercial agreements, including SaaS, MSAs, SOWs, NDAs, DPAs, and partner/reseller deals.\n\n - Are fluent in legal frameworks (like GDPR, CCPA, HIPAA), security concepts, AI governance, and intellectual property concerns that arise in SaaS transactions.\n\n - Understand how to balance legal risk with business outcomes, and can tailor guidance based on context and deal stage.\n\n - Thrive in cross-functional environments and are comfortable being the go-to legal resource for Sales, Finance, Product, and RevOps as we build out a global contracting process.\n\n - Can leave your ego at the door and communicate clearly and effectively, translating legal complexity and abstract risk into actionable guidance for internal non-legal stakeholders - and do the same with counterparties who may not be at the same level of sophistication.\n\n - Are flexible, eager to learn and grow, and are energized by fast growth, ambiguity, and the opportunity to build scalable legal systems that drive velocity.\n\n\n\nEven better if you have\n\n - Have in-house legal experience at a high-growth SaaS or technology company.\n\n - Have a process-building mindset, and have worked closely with RevOps or LegalOps on CLM tools and Salesforce integrations.\n\n - Are experienced leading customer-facing contract negotiations directly with enterprise clients, and especially highly-regulated customers (financial services, healthcare, SLED & FED).\n\n - Have negotiated AI terms with counterparties - and can articulate common issues with brevity.\n\n - Have built and maintained legal playbooks, fallback clause libraries, and approval workflows.\n\n - Have trained commercial teams on contract review, negotiation strategy, or compliance topics, and are eager to mentor junior colleagues.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$180K – $235K • Offers Equity","scrapeableCompensationSalarySummary":"$180K - $235K","compensationTiers":[{"id":"90dbea7d-39cb-4df4-b2c5-97cf50652b6c","tierSummary":"$180K – $235K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"bc624311-4f7f-4afb-ad43-0f6b56d63638","summary":"$180K – $235K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":235000},{"id":"df9bbe00-fa43-4331-8b7a-6000aabf1680","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":235000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"4ac15d8e-8c15-4411-89d4-f5215a6720b1","title":"Revenue Strategy & Operations Manager","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"San Francisco","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-04-08T19:15:46.133+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4ac15d8e-8c15-4411-89d4-f5215a6720b1","applyUrl":"https://jobs.ashbyhq.com/decagon/4ac15d8e-8c15-4411-89d4-f5215a6720b1/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.
This is a dynamic, wide-ranging role to join our team shaping Decagon’s go-to-market strategy and driving execution. Owning a broad platform, you will lead strategic, GTM-wide initiatives and be a trusted day-to-day partner to senior business leaders. You will manage GTM forecasts & KPIs, optimize business performance & efficiency, stand up new processes and execute high-leverage operations with field teams. This is a high-impact, high-agency position to shape the trajectory of a category-defining AI company.
Play a leading role in the design and execution of GTM objectives & strategies, including capacity planning, international expansion, sales segmentation and post-sale frameworks
Define and implement KPIs across business segments, delivering predictive insights and recommendations that move the needle
Design & lead new revenue growth programs on topics such as pipeline generation, territory management, incentive & compensation structures and internal operational processes
Deliver key business reporting for GTM leadership, executive management and Board of Directors
Work cross-functionally across GTM to ensure alignment on top priorities and drive internal process transformations
4+ years of relevant experience in GTM/revenue operations and/or investment banking, management consulting or a related field. Experience in a high-growth SaaS company is highly desirable, but not required
Advanced analytical capability: strong Excel & modeling proficiency is a must; experience with Salesforce or GTM/BI tools is desirable
“Get it done” posture: desire to be in a fast-paced environment with constant change
Ownership mindset: end-to-end ownership of deliverables & willing to get deep into the weeds
Critical thinking and problem-solving skills: comfortable with ambiguous topics without a defined process or “right” answer
Communication & presentation skills: ability to distill complex data into a clear narrative for executive audiences
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nDecagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.\n\n\n\n\nABOUT THE ROLE\n\nThis is a dynamic, wide-ranging role to join our team shaping Decagon’s go-to-market strategy and driving execution. Owning a broad platform, you will lead strategic, GTM-wide initiatives and be a trusted day-to-day partner to senior business leaders. You will manage GTM forecasts & KPIs, optimize business performance & efficiency, stand up new processes and execute high-leverage operations with field teams. This is a high-impact, high-agency position to shape the trajectory of a category-defining AI company.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Play a leading role in the design and execution of GTM objectives & strategies, including capacity planning, international expansion, sales segmentation and post-sale frameworks\n\n - Define and implement KPIs across business segments, delivering predictive insights and recommendations that move the needle\n\n - Design & lead new revenue growth programs on topics such as pipeline generation, territory management, incentive & compensation structures and internal operational processes\n\n - Deliver key business reporting for GTM leadership, executive management and Board of Directors\n\n - Work cross-functionally across GTM to ensure alignment on top priorities and drive internal process transformations\n\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 4+ years of relevant experience in GTM/revenue operations and/or investment banking, management consulting or a related field. Experience in a high-growth SaaS company is highly desirable, but not required\n\n - Advanced analytical capability: strong Excel & modeling proficiency is a must; experience with Salesforce or GTM/BI tools is desirable\n\n - “Get it done” posture: desire to be in a fast-paced environment with constant change\n\n - Ownership mindset: end-to-end ownership of deliverables & willing to get deep into the weeds\n\n - Critical thinking and problem-solving skills: comfortable with ambiguous topics without a defined process or “right” answer\n\n - Communication & presentation skills: ability to distill complex data into a clear narrative for executive audiences\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$165K – $205K • Offers Equity","scrapeableCompensationSalarySummary":"$165K - $205K","compensationTiers":[{"id":"a04d94ef-b6ef-4d38-9966-4e76a37fd733","tierSummary":"On-Target Earnings $165K – $205K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"a488dbfc-cf12-450e-ae09-3cf9ac637ca3","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"9261d4a7-e3ca-46ab-8dfe-b7892751a61f","summary":"On-Target Earnings $165K – $205K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":165000,"maxValue":205000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":165000,"maxValue":205000}]}},{"id":"a365149d-2cad-4dbb-974e-d3556b550259","title":"Senior Security Engineer","department":"Engineering","team":"Security","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-10T01:00:43.739+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a365149d-2cad-4dbb-974e-d3556b550259","applyUrl":"https://jobs.ashbyhq.com/decagon/a365149d-2cad-4dbb-974e-d3556b550259/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role
Lead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.
In this role, you will
Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.
Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment
Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications
Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling
Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity
Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements
Your background looks something like this
Have 5+ years of hands-on application security engineering experience
Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment
Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications
Experience implementing application security testing tools and integrating security into CI/CD pipelines
Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks
Proven track record working with engineering teams to remediate security findings while balancing security and business requirements
Even better
Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections
Background with large-scale, multi-tenant SaaS applications handling sensitive customer data
Familiarity with Google Cloud application security services and container security best practices
Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective
Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar
Compensation
$200K – $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nOur mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n\n\nAbout the Role\n\nLead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.\n\n\n\nIn this role, you will\n\n - Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.\n\n - Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment\n\n - Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications\n\n - Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling\n\n - Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity\n\n - Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements\n \n \n\nYour background looks something like this\n\n - Have 5+ years of hands-on application security engineering experience\n\n - Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment\n\n - Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications\n\n - Experience implementing application security testing tools and integrating security into CI/CD pipelines\n\n - Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks\n\n - Proven track record working with engineering teams to remediate security findings while balancing security and business requirements\n \n \n\nEven better\n\n - Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections\n\n - Background with large-scale, multi-tenant SaaS applications handling sensitive customer data\n\n - Familiarity with Google Cloud application security services and container security best practices\n\n - Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective\n\n - Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar\n\n\n\nCompensation\n\n$200K – $330K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $330K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $330K","compensationTiers":[{"id":"19dd5d71-ca4d-4517-aa62-c109ec8937c5","tierSummary":"Base Salary $200K – $330K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f8e77e88-2e6e-4ea7-86fc-8ad04a16d973","summary":"Base Salary $200K – $330K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"id":"1b76e061-c873-43a0-a11d-b51e4e0471e5","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"f349c30b-7e7c-437a-911d-71055d53ca52","title":"Governance, Risk, and Compliance Manager","department":"Engineering","team":"GRC","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-10T01:05:39.489+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f349c30b-7e7c-437a-911d-71055d53ca52","applyUrl":"https://jobs.ashbyhq.com/decagon/f349c30b-7e7c-437a-911d-71055d53ca52/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
Join Decagon as a Compliance Manager and play a critical role in securing customer trust as we scale to serve Fortune 500 and international enterprises. Working closely with the head of security and compliance, you'll be responsible for the day-to-day execution of our compliance program and customer security engagements. This is a high-impact role where you'll directly contribute to closing enterprise deals by efficiently managing security communications with customers, supporting compliance audits, and improving our security documentation. Perfect for someone who thrives in a high impact organization with attention to detail, excellent writing skills, and who wants to build expertise in enterprise AI compliance.
Drive compliance certifications including SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, and CCPA
Automate or execute compliance evidence collection, ensuring all controls are properly documented and audit-ready
Maintain and improve security documentation including policies, procedures, and customer-facing security collateral
Support customer security assessments by preparing materials for security reviews and helping address technical inquiries from Fortune 500 security teams
Manage security and compliance topics in RFPs end-to-end, coordinating responses across engineering, product, and legal teams to deliver accurate, timely responses to enterprise customers.
Coordinate with contractors and vendors to maintain response quality and meet timelines during peak sales periods
Build and optimize repeatable processes to scale our GRC operations to hundreds of enterprise customers
Partner with sales engineering to understand customer security requirements and proactively prepare responses for common concerns
Partner with Sales and Customer Success to accelerate deal velocity by proactively addressing customer security concerns with published content
Collaborate with Security, Engineering, and Product teams to translate compliance requirements into actionable technical controls and ensure new features meet regulatory standards
Establish vendor risk management programs to assess and monitor third-party security risks across our supply chain
3-5 years of GRC experience in high-growth SaaS or technology companies, with direct responsibility for compliance programs
Proven track record successfully contributing to SOC 2, ISO 27001, or similar enterprise compliance certifications
Experience in data privacy regulations including CCPA, GDPR, and emerging AI governance frameworks
Strong project management skills with ability to coordinate cross-functional teams under tight deadlines
Excellent written and verbal communication skills to translate complex security concepts for diverse audiences
Working knowledge of technical security controls and ability to collaborate effectively with engineering teams
Experience with AI/ML compliance frameworks and understanding of unique risks in conversational AI systems
Background in healthcare or financial services with knowledge of HIPAA or PCI requirements
Track record of building GRC programs at companies scaling from startup to enterprise
Experience with GRC platforms like Vanta, Drata, or SecureFrame to automate compliance workflows
Understanding of cloud security particularly Google Cloud Platform compliance and security features
$190K – $275K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nOur mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n\n\n\nABOUT THE ROLE\n\nJoin Decagon as a Compliance Manager and play a critical role in securing customer trust as we scale to serve Fortune 500 and international enterprises. Working closely with the head of security and compliance, you'll be responsible for the day-to-day execution of our compliance program and customer security engagements. This is a high-impact role where you'll directly contribute to closing enterprise deals by efficiently managing security communications with customers, supporting compliance audits, and improving our security documentation. Perfect for someone who thrives in a high impact organization with attention to detail, excellent writing skills, and who wants to build expertise in enterprise AI compliance.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Drive compliance certifications including SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, and CCPA\n\n - Automate or execute compliance evidence collection, ensuring all controls are properly documented and audit-ready\n\n - Maintain and improve security documentation including policies, procedures, and customer-facing security collateral\n\n - Support customer security assessments by preparing materials for security reviews and helping address technical inquiries from Fortune 500 security teams\n\n - Manage security and compliance topics in RFPs end-to-end, coordinating responses across engineering, product, and legal teams to deliver accurate, timely responses to enterprise customers.\n\n - Coordinate with contractors and vendors to maintain response quality and meet timelines during peak sales periods\n\n - Build and optimize repeatable processes to scale our GRC operations to hundreds of enterprise customers\n\n - Partner with sales engineering to understand customer security requirements and proactively prepare responses for common concerns\n\n - Partner with Sales and Customer Success to accelerate deal velocity by proactively addressing customer security concerns with published content\n\n - Collaborate with Security, Engineering, and Product teams to translate compliance requirements into actionable technical controls and ensure new features meet regulatory standards\n\n - Establish vendor risk management programs to assess and monitor third-party security risks across our supply chain\n \n \n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 3-5 years of GRC experience in high-growth SaaS or technology companies, with direct responsibility for compliance programs\n\n - Proven track record successfully contributing to SOC 2, ISO 27001, or similar enterprise compliance certifications\n\n - Experience in data privacy regulations including CCPA, GDPR, and emerging AI governance frameworks\n\n - Strong project management skills with ability to coordinate cross-functional teams under tight deadlines\n\n - Excellent written and verbal communication skills to translate complex security concepts for diverse audiences\n\n - Working knowledge of technical security controls and ability to collaborate effectively with engineering teams\n \n \n\n\nEVEN BETTER IF YOU HAVE\n\n - Experience with AI/ML compliance frameworks and understanding of unique risks in conversational AI systems\n\n - Background in healthcare or financial services with knowledge of HIPAA or PCI requirements\n\n - Track record of building GRC programs at companies scaling from startup to enterprise\n\n - Experience with GRC platforms like Vanta, Drata, or SecureFrame to automate compliance workflows\n\n - Understanding of cloud security particularly Google Cloud Platform compliance and security features\n \n \n\n\nCOMPENSATION\n\n$190K – $275K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$190K – $275K • Offers Equity","scrapeableCompensationSalarySummary":"$190K - $275K","compensationTiers":[{"id":"f1dc941f-b62e-4a16-95b0-1271b318026a","tierSummary":"Base Salary $190K – $275K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"8d6f6e0f-d792-4942-823b-cb6677cf4fd9","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"7210cbab-968d-4405-81b9-b5b337d49013","summary":"Base Salary $190K – $275K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":275000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":275000}]}},{"id":"3998068a-4ce9-4a70-b9c0-7e89ef531331","title":"Security Engineer","department":"Engineering","team":"Security","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-10T01:35:06.692+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3998068a-4ce9-4a70-b9c0-7e89ef531331","applyUrl":"https://jobs.ashbyhq.com/decagon/3998068a-4ce9-4a70-b9c0-7e89ef531331/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to secure our growing platform, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role
Help build and scale the security foundations of Decagon AI's customer experience platform that powers AI agents for enterprise customers. You'll work with the head of Security to implement security controls, build security tooling, and strengthen our defenses against modern, AI-enabled threats while maintaining an enterprise-ready security and compliance posture. This role combines hands-on security engineering with software development. You'll build automated remediation tools, work on detection pipelines, and partner with engineering teams to improve security across our platform. Decagon's team is some of the best in the industry, so you'll work alongside a skilled and enthusiastic team.
In this role, you will
Implement security controls across our agent platform, covering application security, infrastructure security
Build security tooling and automation, including automated remediation pipelines, detection systems, and testing frameworks integrated into CI/CD workflows
Partner with engineering teams to design and review authentication systems, secrets management, and access controls
Create detection pipelines that scale with millions of daily AI agent interactions
Contribute to security incidents affecting operations, supporting rapid resolution while maintaining service availability
Your background looks something like this
Have 3+ years of experience in security engineering, with strong software engineering fundamentals
Familiarity with application security concepts including authentication, authorization, vulnerability assessment, and secure development practices
Ability to write production-quality code; you can build the tools and automation the team needs, not just identify problems
Experience with cloud security fundamentals, ideally Google Cloud
Exposure to enterprise security requirements such as SOC 2, ISO 27001, or GDPR
Natural curiosity about new technologies and approaches to security problems
Excited to work with bright colleagues out of our downtown San Francisco office
Even better
Experience building developer tools, security automation, or remediation pipelines
Background with static analysis tools (Semgrep, CodeQL) or vulnerability management platforms
Familiarity with securing AI/ML applications, including awareness of risks like prompt injection and adversarial inputs
Experience with infrastructure as code (Terraform) and modern cloud development practices
Comfortable working across the entire stack to solve problems
Compensation
$200K – $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nOur mission is to secure our growing platform, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n\n\nAbout the Role\n\nHelp build and scale the security foundations of Decagon AI's customer experience platform that powers AI agents for enterprise customers. You'll work with the head of Security to implement security controls, build security tooling, and strengthen our defenses against modern, AI-enabled threats while maintaining an enterprise-ready security and compliance posture. This role combines hands-on security engineering with software development. You'll build automated remediation tools, work on detection pipelines, and partner with engineering teams to improve security across our platform. Decagon's team is some of the best in the industry, so you'll work alongside a skilled and enthusiastic team.\n\n\n\nIn this role, you will\n\n - Implement security controls across our agent platform, covering application security, infrastructure security\n\n - Build security tooling and automation, including automated remediation pipelines, detection systems, and testing frameworks integrated into CI/CD workflows\n\n - Partner with engineering teams to design and review authentication systems, secrets management, and access controls\n\n - Create detection pipelines that scale with millions of daily AI agent interactions\n\n - Contribute to security incidents affecting operations, supporting rapid resolution while maintaining service availability\n\n\n\nYour background looks something like this\n\n - Have 3+ years of experience in security engineering, with strong software engineering fundamentals\n\n - Familiarity with application security concepts including authentication, authorization, vulnerability assessment, and secure development practices\n\n - Ability to write production-quality code; you can build the tools and automation the team needs, not just identify problems\n\n - Experience with cloud security fundamentals, ideally Google Cloud\n\n - Exposure to enterprise security requirements such as SOC 2, ISO 27001, or GDPR\n\n - Natural curiosity about new technologies and approaches to security problems\n\n - Excited to work with bright colleagues out of our downtown San Francisco office\n\n\n\nEven better\n\n - Experience building developer tools, security automation, or remediation pipelines\n\n - Background with static analysis tools (Semgrep, CodeQL) or vulnerability management platforms\n\n - Familiarity with securing AI/ML applications, including awareness of risks like prompt injection and adversarial inputs\n\n - Experience with infrastructure as code (Terraform) and modern cloud development practices\n\n - Comfortable working across the entire stack to solve problems\n \n \n\nCompensation\n\n$200K – $330K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $330K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $330K","compensationTiers":[{"id":"e9280c8a-4e82-4cfe-a04f-4b95335abaec","tierSummary":"Base Salary $200K – $330K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"719e3c71-fd49-4f91-8558-5db3c2c87e6f","summary":"Base Salary $200K – $330K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"id":"535e58b8-0c26-4fd7-931c-37fda10a81de","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"41f9ff8f-2d69-455f-ba6c-ac304cfec0e6","title":"Senior Customer Marketing Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-10T22:14:40.672+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/41f9ff8f-2d69-455f-ba6c-ac304cfec0e6","applyUrl":"https://jobs.ashbyhq.com/decagon/41f9ff8f-2d69-455f-ba6c-ac304cfec0e6/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About The Role
Decagon is looking for a strategic and creative Customer Marketing Manager to build and scale programs that deepen customer engagement, celebrate customer success, and turn our users into passionate advocates. In this role, you’ll own customer storytelling - from case studies to milestone highlights - and design programs that strengthen retention, expansion, and community-building.
In this role, you will
Customer programs: Develop and manage customer advocacy and engagement programs, including reference networks, lifecycle touchpoints, and customer marketing initiatives.
Customer content creation: Alongside PMM, produce high-quality customer stories, case studies, testimonials, win-wires, and milestone announcements that highlight Decagon’s impact.
Collaborate cross-functionally: with APM, CS, Sales, Product Marketing, and Leadership to identify strong customer stories and expand our library of assets.
Success milestones: Track and celebrate key customer achievements -product adoption milestones, results, renewals, expansions - and turn them into compelling narratives.
Advocacy & references: Build and maintain a roster of customer champions who can support reference calls, speak at events/webinars, provide quotes, and participate in co-marketing.
Campaign support: Support upsell, cross-sell, and retention campaigns by creating audience-targeted messaging and customer-facing content.
Insights & reporting: Track engagement and measure the impact of customer marketing initiatives on retention, advocacy, and pipeline influence.
Your background looks something like this
5-7 years experience in customer marketing, product marketing, or customer success.
Exceptional storytelling, interviewing, and content development skills.
Strong relationship builder with the ability to work closely with customers and internal stakeholders.
Highly organized and able to manage multiple projects simultaneously.
Passionate about amplifying customer impact and building programs from the ground up.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout The Role\n\nDecagon is looking for a strategic and creative Customer Marketing Manager to build and scale programs that deepen customer engagement, celebrate customer success, and turn our users into passionate advocates. In this role, you’ll own customer storytelling - from case studies to milestone highlights - and design programs that strengthen retention, expansion, and community-building.\n\n\n\nIn this role, you will\n\n - Customer programs: Develop and manage customer advocacy and engagement programs, including reference networks, lifecycle touchpoints, and customer marketing initiatives.\n\n - Customer content creation: Alongside PMM, produce high-quality customer stories, case studies, testimonials, win-wires, and milestone announcements that highlight Decagon’s impact.\n\n - Collaborate cross-functionally: with APM, CS, Sales, Product Marketing, and Leadership to identify strong customer stories and expand our library of assets.\n\n - Success milestones: Track and celebrate key customer achievements -product adoption milestones, results, renewals, expansions - and turn them into compelling narratives.\n\n - Advocacy & references: Build and maintain a roster of customer champions who can support reference calls, speak at events/webinars, provide quotes, and participate in co-marketing.\n\n - Campaign support: Support upsell, cross-sell, and retention campaigns by creating audience-targeted messaging and customer-facing content.\n\n - Insights & reporting: Track engagement and measure the impact of customer marketing initiatives on retention, advocacy, and pipeline influence.\n\n\n\nYour background looks something like this\n\n - 5-7 years experience in customer marketing, product marketing, or customer success.\n\n - Exceptional storytelling, interviewing, and content development skills.\n\n - Strong relationship builder with the ability to work closely with customers and internal stakeholders.\n\n - Highly organized and able to manage multiple projects simultaneously.\n\n - Passionate about amplifying customer impact and building programs from the ground up.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $190K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $190K","compensationTiers":[{"id":"939dd1c6-1f43-418c-b19f-a2eaa5aa9bba","tierSummary":"$160K – $190K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"95060917-b739-48b2-89ca-8885f8266cf8","summary":"$160K – $190K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":190000},{"id":"b78717d2-8841-40d9-945f-82efa437857d","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":190000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"4b9b6980-26dc-42b3-9c13-936777539c48","title":"Business Value Consultant","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-04-10T22:21:49.467+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4b9b6980-26dc-42b3-9c13-936777539c48","applyUrl":"https://jobs.ashbyhq.com/decagon/4b9b6980-26dc-42b3-9c13-936777539c48/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Business Value Consultant to build and scale our value engineering function, partnering closely with Sales on our most strategic enterprise opportunities.
This role sits at the center of GTM - bridging product, sales, and finance - and is responsible for translating Decagon’s platform into clear, quantified business impact. You will work directly with executive stakeholders (CFO, COO, CX leaders) to develop compelling, data-driven business cases that accelerate deal cycles, increase win rates, and drive larger, more strategic investments.
Beyond individual deals, you will help define and operationalize Decagon’s value-based selling motion - building repeatable frameworks, tools, and narratives that scale across the field.
In this role, you will:
Drive Strategic Deals
Partner with Account Executives on high-priority enterprise opportunities to uncover customer pain points, quantify impact, and shape deal strategy. Build ROI models, business cases, and value hypotheses tied to customer-specific metrics (cost reduction, revenue lift, efficiency gains, CSAT improvement). Lead executive-level value conversations with CFOs, COOs, and senior business stakeholders. Support negotiation and procurement processes with defensible financial justification
Build & Scale Value Frameworks
Develop industry- and persona-specific value frameworks aligned to Decagon’s core use case. Standardize ROI models, benchmarks, and value drivers across segments (enterprise, mid-market, verticals). Create reusable assets (value calculators, business case templates, benchmarking data) to enable broader GTM teams. Partner with Marketing and Product to refine value messaging and positioning
Operationalize Value-Based Selling
Embed value engineering into the sales process from early discovery through close. Train and enable AEs, SEs, and post-sales teams on value-based selling methodologies. Establish best practices for linking product capabilities to measurable business outcomes. Ensure consistency and rigor in how Decagon positions and proves value in-market
Cross-Functional Partnership
Collaborate with Product and Agent Success to capture realized customer value and feed it back into future deals. Partner with Finance to align on value assumptions, pricing strategy, and deal economics. Work with RevOps to track impact on pipeline, win rates, deal size, and sales cycle
Your background looks something like this
6+ years in value engineering, management consulting, sales engineering, strategic finance, or similar roles
Proven experience partnering with Sales on complex enterprise deals and influencing outcomes
Strong financial modeling skills (Excel / Google Sheets) with the ability to build clear, defensible ROI models
Ability to translate technical capabilities into business outcomes that resonate with executive stakeholders
Executive presence - comfortable leading conversations with CFOs, COOs, and senior decision-makers
Familiarity with enterprise buying cycles and value-based selling methodologies
Even better if you have
Experience in SaaS, AI/ML, customer operations, or contact center ecosystems
Background in consulting (e.g., strategy, operations, or digital transformation) or investment/strategic finance
Experience building or scaling a value engineering function in a high-growth company
Familiarity with GTM systems (Salesforce, Gong, etc.) and data-driven sales processes
Experience in regulated industries (financial services, healthcare, etc.)
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Business Value Consultant to build and scale our value engineering function, partnering closely with Sales on our most strategic enterprise opportunities.\n\nThis role sits at the center of GTM - bridging product, sales, and finance - and is responsible for translating Decagon’s platform into clear, quantified business impact. You will work directly with executive stakeholders (CFO, COO, CX leaders) to develop compelling, data-driven business cases that accelerate deal cycles, increase win rates, and drive larger, more strategic investments.\n\nBeyond individual deals, you will help define and operationalize Decagon’s value-based selling motion - building repeatable frameworks, tools, and narratives that scale across the field.\n\n\n\nIn this role, you will:\n\n - Drive Strategic Deals\n \n - Partner with Account Executives on high-priority enterprise opportunities to uncover customer pain points, quantify impact, and shape deal strategy. Build ROI models, business cases, and value hypotheses tied to customer-specific metrics (cost reduction, revenue lift, efficiency gains, CSAT improvement). Lead executive-level value conversations with CFOs, COOs, and senior business stakeholders. Support negotiation and procurement processes with defensible financial justification\n\n - Build & Scale Value Frameworks\n \n - Develop industry- and persona-specific value frameworks aligned to Decagon’s core use case. Standardize ROI models, benchmarks, and value drivers across segments (enterprise, mid-market, verticals). Create reusable assets (value calculators, business case templates, benchmarking data) to enable broader GTM teams. Partner with Marketing and Product to refine value messaging and positioning\n\n - Operationalize Value-Based Selling\n \n - Embed value engineering into the sales process from early discovery through close. Train and enable AEs, SEs, and post-sales teams on value-based selling methodologies. Establish best practices for linking product capabilities to measurable business outcomes. Ensure consistency and rigor in how Decagon positions and proves value in-market\n\n - Cross-Functional Partnership\n \n - Collaborate with Product and Agent Success to capture realized customer value and feed it back into future deals. Partner with Finance to align on value assumptions, pricing strategy, and deal economics. Work with RevOps to track impact on pipeline, win rates, deal size, and sales cycle\n\n\n\nYour background looks something like this\n\n - 6+ years in value engineering, management consulting, sales engineering, strategic finance, or similar roles\n\n - Proven experience partnering with Sales on complex enterprise deals and influencing outcomes\n\n - Strong financial modeling skills (Excel / Google Sheets) with the ability to build clear, defensible ROI models\n\n - Ability to translate technical capabilities into business outcomes that resonate with executive stakeholders\n\n - Executive presence - comfortable leading conversations with CFOs, COOs, and senior decision-makers\n\n - Familiarity with enterprise buying cycles and value-based selling methodologies\n\n\n\nEven better if you have\n\n - Experience in SaaS, AI/ML, customer operations, or contact center ecosystems\n\n - Background in consulting (e.g., strategy, operations, or digital transformation) or investment/strategic finance\n\n - Experience building or scaling a value engineering function in a high-growth company\n\n - Familiarity with GTM systems (Salesforce, Gong, etc.) and data-driven sales processes\n\n - Experience in regulated industries (financial services, healthcare, etc.)\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$265K – $330K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$265K - $330K","compensationTiers":[{"id":"19e97b11-d2c7-424d-8cf6-b31323553217","tierSummary":"On-Target Earnings $265K – $330K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"fc506afc-9027-4e95-8ef3-8d9fd50c4a03","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"7bbd281a-66d8-45dd-bfe3-d2fbeb743f67","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"64d1955b-46e7-4df6-b234-38cb8bc1d45c","summary":"On-Target Earnings $265K – $330K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":265000,"maxValue":330000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":265000,"maxValue":330000}]}},{"id":"c6e70f60-9ed5-416a-8b37-bff69de9db93","title":"Marketing Operations Associate","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-13T18:46:29.304+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c6e70f60-9ed5-416a-8b37-bff69de9db93","applyUrl":"https://jobs.ashbyhq.com/decagon/c6e70f60-9ed5-416a-8b37-bff69de9db93/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the team
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.
In this role, you will
Oversee the management and evolution of our marketing tech stack (Hubspot, Default, ZoomInfo, LinkedIn Sales Navigator, etc.) and ensure systems are effectively integrated and utilized to support GTM
Manage and optimize HubSpot to identify, score, track, and attribute leads. Ensure accurate data capture and reporting across campaigns
Analyze success of marketing channels and campaigns to determine Marketing ROI and inform future resource allocation decisions
Own marketing performance reporting, building a clear and reliable view of funnel performance and pipeline
Define and uphold data governance, segmentation, and database health across marketing systems
Work closely with GTM teams to streamline lead handoff processes and support sales teams with actionable insights and reports
Your background looks something like this
4+years in Marketing Operations or RevOps, supporting B2B sales-led company
Hands-on experience administering Hubspot, Salesforce, Clay, and Default
Deep expertise with lead routing, lead-to-account matching, and data orchestration workflows using workflow automation tools.
Proven ability to design automated workflows, operational processes, and scalable cross-system integrations.
Experience using AI-driven tools or agentic workflows to automate GTM tasks and enrich firmographic and demographic data
Strong analytical, system design, and documentation skills; able to translate business needs into scalable technical workflows.
Direct communicator with the operational discipline to document what you build and bring others along on changes
Comfortable with ambiguity in a high-growth environment; you scope the problem, then move
Even better if you have
Experience supporting multi-segment GTM motions (SMB + Enterprise, or PLG + Sales-led)
Exposure to partner ecosystem tooling
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the team\n\nDecagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.\n\n\n\nIn this role, you will\n\n - Oversee the management and evolution of our marketing tech stack (Hubspot, Default, ZoomInfo, LinkedIn Sales Navigator, etc.) and ensure systems are effectively integrated and utilized to support GTM\n\n - Manage and optimize HubSpot to identify, score, track, and attribute leads. Ensure accurate data capture and reporting across campaigns\n\n - Analyze success of marketing channels and campaigns to determine Marketing ROI and inform future resource allocation decisions\n\n - Own marketing performance reporting, building a clear and reliable view of funnel performance and pipeline\n\n - Define and uphold data governance, segmentation, and database health across marketing systems\n\n - Work closely with GTM teams to streamline lead handoff processes and support sales teams with actionable insights and reports\n\n \n\nYour background looks something like this\n\n - 4+years in Marketing Operations or RevOps, supporting B2B sales-led company\n\n - Hands-on experience administering Hubspot, Salesforce, Clay, and Default\n\n - Deep expertise with lead routing, lead-to-account matching, and data orchestration workflows using workflow automation tools.\n\n - Proven ability to design automated workflows, operational processes, and scalable cross-system integrations.\n\n - Experience using AI-driven tools or agentic workflows to automate GTM tasks and enrich firmographic and demographic data\n\n - Strong analytical, system design, and documentation skills; able to translate business needs into scalable technical workflows.\n\n - Direct communicator with the operational discipline to document what you build and bring others along on changes\n\n - Comfortable with ambiguity in a high-growth environment; you scope the problem, then move\n\n \n\nEven better if you have\n\n - Experience supporting multi-segment GTM motions (SMB + Enterprise, or PLG + Sales-led)\n\n - Exposure to partner ecosystem tooling\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$155K – $185K • Offers Equity","scrapeableCompensationSalarySummary":"$155K - $185K","compensationTiers":[{"id":"79f30b00-c1df-44f8-a154-b40acdbcb3a7","tierSummary":"$155K – $185K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"004d6500-53d7-4258-a8a4-873e55752e57","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"9b758c76-04f0-441e-a464-bd9a226b2166","summary":"$155K – $185K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":155000,"maxValue":185000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":155000,"maxValue":185000}]}},{"id":"d32da775-c5ea-420d-a07e-13412044c27b","title":"Technical Program Manager","department":"Deployment Strategists","team":"Strategy & Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-04-24T19:31:36.058+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d32da775-c5ea-420d-a07e-13412044c27b","applyUrl":"https://jobs.ashbyhq.com/decagon/d32da775-c5ea-420d-a07e-13412044c27b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s APM team turns enterprise commitments into durable customer outcomes. We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.
Within the APM team, the Technical Program Manager (TPM) function helps drive end-to-end delivery of Decagon's most complex customer implementations — design partnerships, strategic deals, and enterprise go-lives — alongside the internal cross-functional programs that underpin enterprise readiness. We work across the company to ensure every deployment ships on time and at high quality. Most importantly, the TPM function builds the operational strategy and foundation that scales as Decagon grows.
This is a fully in-office role based in our San Francisco or New York office.
About the Role
As a Technical Program Manager at Decagon, you will own delivery of our most complex customer deployments and drive the internal cross-functional programs that enable enterprise readiness. You will work across APM, Engineering, Product, Research, Security, Legal, and Go-to-Market to translate requirements into executable programs, manage dependencies across parallel workstreams, and surface issues before they become blockers. As Decagon grows, you will be responsible for continuously improving our operational and internal functional excellence so we can scale seamlessly.
In this role, you will:
Partner with a forward-deployed working team to drive operational excellence and program management for complex customer implementations end-to-end — aligning on scope, sequencing dependencies, managing risk, and ensuring no one is caught off-guard at handoffs or milestones; this includes design partnerships and strategic accounts where requirements are still taking shape
Translate customer requirements and feedback into structured program plans — working with GTM and Product to prioritize the highest-impact asks, map them to delivery roadmaps, and track execution against committed timelines
Drive internal cross-functional programs — model lifecycle management, security and compliance buildouts, external certifications — from kickoff through completion, aligning stakeholders and holding workstreams accountable without direct authority over executing teams
Your background looks something like this
4-6+ years of experience as a technical program manager or in product/engineering operations, with direct ownership of either complex enterprise deployments or large-scale internal cross-functional initiatives
Track record running high-stakes customer implementations or feature builds at the design-partner or strategic-deal tier, where scope is ambiguous, requirements evolve mid-build, and the customer's success is tied directly to yours
Demonstrated ability to drive programs without authority — an outcome-oriented but collaborative approach that unites teams around shared milestones and holds the work accountable end-to-end with influence
Structured, rigorous approach to ambiguity — able to define program scope, sequence dependencies, surface blockers early, and keep multiple concurrent workstreams moving without losing resolution
Enough technical fluency to engage credibly with engineering teams — able to ask the right questions, pressure-test tradeoffs, and translate between technical and business contexts without going deep on implementation
Exceptional written and verbal communicator — able to calibrate depth, format, and framing for customers, engineering leads, executive sponsors, and external partners alike
Even better if you have
Hands-on experience with LLMs or conversational AI — you've shipped something with these systems, whether in a professional or personal context
A track record of moving programs through legal, security, engineering, and customer approval gates — able to anticipate friction points and keep timelines intact
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s APM team turns enterprise commitments into durable customer outcomes. We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.\n\nWithin the APM team, the Technical Program Manager (TPM) function helps drive end-to-end delivery of Decagon's most complex customer implementations — design partnerships, strategic deals, and enterprise go-lives — alongside the internal cross-functional programs that underpin enterprise readiness. We work across the company to ensure every deployment ships on time and at high quality. Most importantly, the TPM function builds the operational strategy and foundation that scales as Decagon grows.\n\nThis is a fully in-office role based in our San Francisco or New York office.\n\n\nAbout the Role\n\nAs a Technical Program Manager at Decagon, you will own delivery of our most complex customer deployments and drive the internal cross-functional programs that enable enterprise readiness. You will work across APM, Engineering, Product, Research, Security, Legal, and Go-to-Market to translate requirements into executable programs, manage dependencies across parallel workstreams, and surface issues before they become blockers. As Decagon grows, you will be responsible for continuously improving our operational and internal functional excellence so we can scale seamlessly.\n\n\n\nIn this role, you will:\n\n - Partner with a forward-deployed working team to drive operational excellence and program management for complex customer implementations end-to-end — aligning on scope, sequencing dependencies, managing risk, and ensuring no one is caught off-guard at handoffs or milestones; this includes design partnerships and strategic accounts where requirements are still taking shape\n\n - Translate customer requirements and feedback into structured program plans — working with GTM and Product to prioritize the highest-impact asks, map them to delivery roadmaps, and track execution against committed timelines\n\n - Drive internal cross-functional programs — model lifecycle management, security and compliance buildouts, external certifications — from kickoff through completion, aligning stakeholders and holding workstreams accountable without direct authority over executing teams\n\n\n\nYour background looks something like this\n\n - 4-6+ years of experience as a technical program manager or in product/engineering operations, with direct ownership of either complex enterprise deployments or large-scale internal cross-functional initiatives\n\n - Track record running high-stakes customer implementations or feature builds at the design-partner or strategic-deal tier, where scope is ambiguous, requirements evolve mid-build, and the customer's success is tied directly to yours\n\n - Demonstrated ability to drive programs without authority — an outcome-oriented but collaborative approach that unites teams around shared milestones and holds the work accountable end-to-end with influence\n\n - Structured, rigorous approach to ambiguity — able to define program scope, sequence dependencies, surface blockers early, and keep multiple concurrent workstreams moving without losing resolution\n\n - Enough technical fluency to engage credibly with engineering teams — able to ask the right questions, pressure-test tradeoffs, and translate between technical and business contexts without going deep on implementation\n\n - Exceptional written and verbal communicator — able to calibrate depth, format, and framing for customers, engineering leads, executive sponsors, and external partners alike\n\n\n\nEven better if you have\n\n - Hands-on experience with LLMs or conversational AI — you've shipped something with these systems, whether in a professional or personal context\n\n - A track record of moving programs through legal, security, engineering, and customer approval gates — able to anticipate friction points and keep timelines intact\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"404d66f0-bb33-4de6-a829-30afe2ceab46","tierSummary":"Base Salary $160K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"c8154658-f725-4fc5-9a97-fe1ab659351c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"3a32130c-c934-4b4e-abc0-14ee1407df63","summary":"Base Salary $160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000}]}},{"id":"0ba100ae-3fa3-4b00-a8fc-d0f854fecf3e","title":"Office Manager, Workplace Services ","department":"People","team":"Workplace","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-05-06T21:59:59.584+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/0ba100ae-3fa3-4b00-a8fc-d0f854fecf3e","applyUrl":"https://jobs.ashbyhq.com/decagon/0ba100ae-3fa3-4b00-a8fc-d0f854fecf3e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As an Office Manager on our Workplace Services team, you will be the backbone of our office operations, ensuring that everything runs smoothly and efficiently. You'll create a welcoming and organized environment, supporting both employees and visitors while handling a variety of administrative and operational tasks. Your role will be integral in maintaining a positive workplace culture and keeping our office space optimized for productivity.
In this role, you will own
Office Operations
Provide a warm and professional welcome to guests, ensuring they have a great experience
Keep conference rooms well-maintained, manage meeting schedules, and ensure all necessary equipment is ready to use
Oversee office, kitchen, and shared workspace upkeep, ensuring supplies are stocked and areas remain organized
Manage meal deliveries, including coordinating lunch and dinner orders, as well as setup and cleanup
Support internal events and special occasions, handling logistics to ensure smooth execution
Coordinate office maintenance, repairs, and serve as the main contact for building management
Monitor and maintain office supply levels to ensure the team has everything they need
Assist with onboarding by preparing workstations, welcoming new hires, and ensuring their workspace is ready from day one
Take ownership of special projects as assigned to improve office operations and efficiency
Executive & Administrative Support
Provide light calendar support for senior leaders, helping coordinate meetings, manage scheduling conflicts, and book rooms
Assist with travel bookings and itinerary preparation on an ad hoc basis
Handle occasional administrative tasks such as preparing meeting materials, managing correspondence, or supporting team logistics
IT Support
Serve as the first point of contact for basic office tech issues — printers, AV equipment, and video call setups
Liaise with IT vendors to coordinate repairs and escalate issues as needed
Your background looks something like this
1–3 years of experience in an office management, administrative, or operational support role
Strong written and verbal communication skills, with the ability to interact professionally across all levels of the organization
Experience managing multiple priorities in a fast-paced environment while maintaining attention to detail
A strong customer service approach and mentality
A knack for spotting inefficiencies and taking initiative to improve processes
A track record of being the go-to person who keeps things running behind the scenes
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs an Office Manager on our Workplace Services team, you will be the backbone of our office operations, ensuring that everything runs smoothly and efficiently. You'll create a welcoming and organized environment, supporting both employees and visitors while handling a variety of administrative and operational tasks. Your role will be integral in maintaining a positive workplace culture and keeping our office space optimized for productivity.\n\n\n\nIn this role, you will own\n\nOffice Operations\n\n - Provide a warm and professional welcome to guests, ensuring they have a great experience\n\n - Keep conference rooms well-maintained, manage meeting schedules, and ensure all necessary equipment is ready to use\n\n - Oversee office, kitchen, and shared workspace upkeep, ensuring supplies are stocked and areas remain organized\n\n - Manage meal deliveries, including coordinating lunch and dinner orders, as well as setup and cleanup\n\n - Support internal events and special occasions, handling logistics to ensure smooth execution\n\n - Coordinate office maintenance, repairs, and serve as the main contact for building management\n\n - Monitor and maintain office supply levels to ensure the team has everything they need\n\n - Assist with onboarding by preparing workstations, welcoming new hires, and ensuring their workspace is ready from day one\n\n - Take ownership of special projects as assigned to improve office operations and efficiency\n\nExecutive & Administrative Support\n\n - Provide light calendar support for senior leaders, helping coordinate meetings, manage scheduling conflicts, and book rooms\n\n - Assist with travel bookings and itinerary preparation on an ad hoc basis\n\n - Handle occasional administrative tasks such as preparing meeting materials, managing correspondence, or supporting team logistics\n\nIT Support\n\n - Serve as the first point of contact for basic office tech issues — printers, AV equipment, and video call setups\n\n - Liaise with IT vendors to coordinate repairs and escalate issues as needed\n\n\n\nYour background looks something like this\n\n - 1–3 years of experience in an office management, administrative, or operational support role\n\n - Strong written and verbal communication skills, with the ability to interact professionally across all levels of the organization\n\n - Experience managing multiple priorities in a fast-paced environment while maintaining attention to detail\n\n - A strong customer service approach and mentality\n\n - A knack for spotting inefficiencies and taking initiative to improve processes\n\n - A track record of being the go-to person who keeps things running behind the scenes\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"7a98cc79-2503-43c3-a732-0f66b6d06e21","title":"Senior Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-23T17:28:05.941+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7a98cc79-2503-43c3-a732-0f66b6d06e21","applyUrl":"https://jobs.ashbyhq.com/decagon/7a98cc79-2503-43c3-a732-0f66b6d06e21/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Your background looks something like this
5+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n\n\nYour background looks something like this\n\n - 5+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"42fd06a4-f1e3-4ad8-995b-9af96153dcf5","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"adba1c9b-c95a-4790-8ebe-7d7d17aa76a3","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"85b0bcdb-1c9d-4f00-a3f8-a08b0725c422","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"9c60e60f-9438-48c7-85af-76b8ffed9f6f","title":"Staff Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-23T17:38:28.063+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9c60e60f-9438-48c7-85af-76b8ffed9f6f","applyUrl":"https://jobs.ashbyhq.com/decagon/9c60e60f-9438-48c7-85af-76b8ffed9f6f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Staff Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Your background looks something like this
8+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Staff Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n - Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering\n\n\n\nYour background looks something like this\n\n - 8+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n - Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"85dd7184-d916-4c5c-ba4e-a2f0b9b88401","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"d6ba8b13-b5bd-4acd-966c-2dfd728aa6bf","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"bea58486-85c2-4c67-88c5-217ea4d8a0d1","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"dd51a67a-ff50-4125-bdb2-367290a9f9aa","title":"Senior Product & Design Sourcer","department":"People","team":"Recruiting","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-28T16:59:42.199+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/dd51a67a-ff50-4125-bdb2-367290a9f9aa","applyUrl":"https://jobs.ashbyhq.com/decagon/dd51a67a-ff50-4125-bdb2-367290a9f9aa/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon's Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We're Gen AI-native and constantly pushing the boundaries of how Talent teams operate — moving fast, solving hard problems, and playing a critical role in building a world-class organization.
About the Role
Decagon is rapidly scaling and looking for a highly capable Senior Product & Design Sourcer to fuel this growth. In this role, you'll own top-of-funnel sourcing for our most critical Product and Design hires — partnering closely with Recruiters, Product leaders, and Design leaders to identify, engage, and attract exceptional talent across Product Management and Product Design.
This is a high-impact, high-autonomy role for someone with a genuine eye for product and design craft, deep knowledge of this talent landscape, and a track record of building pipelines that convert.
In this role, you will
Partner closely with Recruiters, Product Management leaders, and Product Design leaders to build world-class product and design teams
Own and scale top-of-funnel sourcing for PM and Product Design roles across the company
Develop creative, non-traditional sourcing strategies to engage hard-to-reach product and design talent
Build and nurture long-term relationships with senior PMs, product leaders, and designers
Continuously experiment with new tools, channels, and approaches to improve sourcing effectiveness
Operate with a \"one team\" mindset to help the Talent team meet bold, company-wide hiring goals
Your background looks something like this
6+ years of experience in sourcing or recruiting, with deep focus on Product Management and/or Product Design roles
Proven track record engaging top PM and design talent in highly competitive markets
Strong product and design intuition — you can evaluate a portfolio, assess a PM's scope, and quickly understand what \"great\" looks like in these disciplines
Clear, thoughtful communicator who builds trust with candidates and internal stakeholders
Comfortable navigating ambiguity and operating in a fast-paced, high-growth environment
Even better
Bring deep knowledge of the AI-native product and design talent landscape
Have a strong network of senior PMs, product leaders, and product designers
Use data to diagnose funnel gaps and proactively unblock hiring challenges
Have a sharp point of view on what separates exceptional product managers and designers from the rest
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon's Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We're Gen AI-native and constantly pushing the boundaries of how Talent teams operate — moving fast, solving hard problems, and playing a critical role in building a world-class organization.\n\n\n\nAbout the Role\n\nDecagon is rapidly scaling and looking for a highly capable Senior Product & Design Sourcer to fuel this growth. In this role, you'll own top-of-funnel sourcing for our most critical Product and Design hires — partnering closely with Recruiters, Product leaders, and Design leaders to identify, engage, and attract exceptional talent across Product Management and Product Design.\n\nThis is a high-impact, high-autonomy role for someone with a genuine eye for product and design craft, deep knowledge of this talent landscape, and a track record of building pipelines that convert.\n\n\n\nIn this role, you will\n\n - Partner closely with Recruiters, Product Management leaders, and Product Design leaders to build world-class product and design teams\n\n - Own and scale top-of-funnel sourcing for PM and Product Design roles across the company\n\n - Develop creative, non-traditional sourcing strategies to engage hard-to-reach product and design talent\n\n - Build and nurture long-term relationships with senior PMs, product leaders, and designers\n\n - Continuously experiment with new tools, channels, and approaches to improve sourcing effectiveness\n\n - Operate with a \"one team\" mindset to help the Talent team meet bold, company-wide hiring goals\n\n\n\nYour background looks something like this\n\n - 6+ years of experience in sourcing or recruiting, with deep focus on Product Management and/or Product Design roles\n\n - Proven track record engaging top PM and design talent in highly competitive markets\n\n - Strong product and design intuition — you can evaluate a portfolio, assess a PM's scope, and quickly understand what \"great\" looks like in these disciplines\n\n - Clear, thoughtful communicator who builds trust with candidates and internal stakeholders\n\n - Comfortable navigating ambiguity and operating in a fast-paced, high-growth environment\n\n\n\nEven better\n\n - Bring deep knowledge of the AI-native product and design talent landscape\n\n - Have a strong network of senior PMs, product leaders, and product designers\n\n - Use data to diagnose funnel gaps and proactively unblock hiring challenges\n\n - Have a sharp point of view on what separates exceptional product managers and designers from the rest\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$140K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$140K - $200K","compensationTiers":[{"id":"fc3269ef-f94f-4716-8ec2-ae2ced634678","tierSummary":"$140K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"669b5762-ffbe-4d22-8f5a-529809a75075","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"9bc65ec5-230a-44fe-87b0-73cadf84198f","summary":"$140K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":140000,"maxValue":200000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":140000,"maxValue":200000}]}},{"id":"0902f176-33a3-4233-be8a-1e22d1e8d23d","title":"Engineering Manager, Agents","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-27T18:38:19.970+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/0902f176-33a3-4233-be8a-1e22d1e8d23d","applyUrl":"https://jobs.ashbyhq.com/decagon/0902f176-33a3-4233-be8a-1e22d1e8d23d/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
As an Engineering Manager on the Agent Engineering team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Managers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users.
In this role, you will
Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
Help define the technical strategy and roadmap for the future of AI-powered customer support
Support and mentor engineers through technical guidance, feedback and career development
Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession
Your background looks something like this
Have 1+ years of engineering management experience
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
Experience leading teams building complex distributed systems or customer-facing products
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Strong communication skills and ability to work directly with enterprise customers
Even better
Prior experience working with multi-modal models
Experience leading teams working on AI systems, LLM applications or agentic workflows
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\nAbout the Role\n\nAs an Engineering Manager on the Agent Engineering team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nManagers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users.\n\n\nIn this role, you will\n\n - Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions\n\n - Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization\n\n - Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts\n\n - Help define the technical strategy and roadmap for the future of AI-powered customer support\n\n - Support and mentor engineers through technical guidance, feedback and career development\n\n - Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession\n \n\nYour background looks something like this\n\n - Have 1+ years of engineering management experience\n\n - Have 5+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - Experience leading teams building complex distributed systems or customer-facing products\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n - Strong communication skills and ability to work directly with enterprise customers\n \n\nEven better\n\n - Prior experience working with multi-modal models\n\n - Experience leading teams working on AI systems, LLM applications or agentic workflows\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"249cbd21-c4a9-4376-bf7d-93bbd925264a","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"5423ab35-cb16-48b5-8a6c-89024862e202","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000},{"id":"0f450b97-cebb-4abf-b55f-efb799332051","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"1b082f84-4731-40b1-bcc3-dc3081652c0f","title":"Field Marketing Manager ","department":"Marketing","team":"Field Marketing","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-08T17:28:47.242+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/1b082f84-4731-40b1-bcc3-dc3081652c0f","applyUrl":"https://jobs.ashbyhq.com/decagon/1b082f84-4731-40b1-bcc3-dc3081652c0f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We're looking for our first field marketing manager in EMEA. This person will own end-to-end event management across trade shows, field events, executive dinners, and community activations
In this role, you will
Build and own the EMEA events calendar, from strategy through execution to post-event follow-up
Partner closely with the EMEA sales team to ensure targeting of the right accounts and presence at the right events
Plan and execute a range of event formats including trade shows, executive dinners, hosted events, and community activations
Develop and manage the post-event follow-up motion to ensure leads are captured and actioned
Track and report on pipeline, ROI, and lead conversion metrics
Use event performance data to inform investment decisions and continuously improve the events program
Your background looks something like this
5–7 years of field or event marketing experience at a B2B company
Experience owning events in EMEA, you understand how markets differ across the region and can adapt
Strong commercial instincts, comfortable being held to a pipeline number
The ability to run multiple programs at once without dropping the ball
Experience turning one-off events into repeatable programs
Comfort working in a fast-moving environment where things aren't always figured out yet
Willingness to travel up to 40% across EMEA and occasionally to the US
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe're looking for our first field marketing manager in EMEA. This person will own end-to-end event management across trade shows, field events, executive dinners, and community activations\n\n\n\nIn this role, you will\n\n - Build and own the EMEA events calendar, from strategy through execution to post-event follow-up\n\n - Partner closely with the EMEA sales team to ensure targeting of the right accounts and presence at the right events\n\n - Plan and execute a range of event formats including trade shows, executive dinners, hosted events, and community activations\n\n - Develop and manage the post-event follow-up motion to ensure leads are captured and actioned\n\n - Track and report on pipeline, ROI, and lead conversion metrics\n\n - Use event performance data to inform investment decisions and continuously improve the events program\n\n\n\nYour background looks something like this\n\n - 5–7 years of field or event marketing experience at a B2B company\n\n - Experience owning events in EMEA, you understand how markets differ across the region and can adapt\n\n - Strong commercial instincts, comfortable being held to a pipeline number\n\n - The ability to run multiple programs at once without dropping the ball\n\n - Experience turning one-off events into repeatable programs\n\n - Comfort working in a fast-moving environment where things aren't always figured out yet\n\n - Willingness to travel up to 40% across EMEA and occasionally to the US\n\n\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£110K – £135K • Offers Equity","scrapeableCompensationSalarySummary":"£110K - £135K","compensationTiers":[{"id":"91a3ae87-cd28-475c-a3e7-3f141ab20014","tierSummary":"Base Salary £110K – £135K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"bac10dbc-ac7a-4dd6-9b28-cb8edeb2a485","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"4b434bec-3d2d-45b9-9838-6b892e01f3bf","summary":"Base Salary £110K – £135K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":110000,"maxValue":135000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":110000,"maxValue":135000}]}},{"id":"d53738b5-ca10-4283-be5a-3937aa9e7c59","title":"Senior Agent Product Manager - German Speaking","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-11T09:34:57.867+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d53738b5-ca10-4283-be5a-3937aa9e7c59","applyUrl":"https://jobs.ashbyhq.com/decagon/d53738b5-ca10-4283-be5a-3937aa9e7c59/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
£145k – £180K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n \n \n\nCompensation\n\n£145k – £180K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£145K – £180K • Offers Equity","scrapeableCompensationSalarySummary":"£145K - £180K","compensationTiers":[{"id":"b0ca4672-76a6-414d-ab84-4e8468728044","tierSummary":"£145K – £180K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"d9a42a96-596f-4d9c-a398-d76759005f2d","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"af253db8-ffce-46ab-994d-d8169899a257","summary":"£145K – £180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":145000,"maxValue":180000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":145000,"maxValue":180000}]}},{"id":"834d9a8b-4f7f-416a-9953-05d93c326a5f","title":"Staff Software Engineer, Agents","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-18T17:19:14.003+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/834d9a8b-4f7f-416a-9953-05d93c326a5f","applyUrl":"https://jobs.ashbyhq.com/decagon/834d9a8b-4f7f-416a-9953-05d93c326a5f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 8+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nOn the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nEngineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts\n\n - Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers\n\n\n\nYour background looks something like this\n\n - Have 8+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n\n\nEven better\n\n - Prior experience working with multi-modal models\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"ca56d6c2-acf1-4dfe-a997-2b8769404857","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f20557b1-4708-469a-9d01-ae147f8eb080","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"a406ad39-2902-42b5-a1b1-faaf70270db6","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"9e825fb8-33b6-483d-b114-3cf70ec90df6","title":"Growth Marketing Manager","department":"Marketing","team":"Growth Marketing","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-11T20:27:39.256+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9e825fb8-33b6-483d-b114-3cf70ec90df6","applyUrl":"https://jobs.ashbyhq.com/decagon/9e825fb8-33b6-483d-b114-3cf70ec90df6/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a hands-on growth marketer to own revenue lifecycle programs that create and accelerate pipeline. You'll work closely with Growth and Sales to design and run programs that move target accounts from early-stage opportunities to closed-won, using email and lifecycle journeys, paid social, ABM, AI workflows, and field marketing support. Your job is to turn existing demand and pipeline into revenue.
In this role, you will
Pipeline acceleration: Build and run programs that drive early-stage conversion, staying close to active deals and partnering with AEs and SDRs to identify gaps, surface next-best actions, and unblock progress.
Lifecycle & nurture: Design and own post-research/discovery follow-up flows and stage-specific nurture sequences tailored by persona and vertical, including build, QA, launch, and optimization across our tools (Clay, Unify, marketing automation, outbound platforms).
Stalled & dark pipeline re-engagement: Monitor stalled and dark opportunities, propose the best next step (multi-threading, content, re-framing value, or a clean DQ), and partner with sales and the pipeline council to turn action items into concrete campaigns.
Target account & field marketing support: Help prioritize which early-stage deals and accounts get field marketing attention, and run pre- and post-event programs (invites, reminders, post-event nurtures) that convert engaged leads into opportunities.
Delight moments & gifting: Coordinate fun, on-brand swag and gifts at key milestones (POC start, key meetings) to keep momentum, and operationalize with sales when and how gifting is triggered and measured.
AI-powered execution: Use AI tools (Clay, Unify, Claude / Claude Code, Perplexity) to research accounts, enrich contacts, generate and personalize outreach, and continuously experiment with workflows that let you run more targeted plays, faster.
Website & funnel conversion: Partner with the broader team on refining the key pages, forms, and flows that support opportunity creation and acceleration.
Your background looks something like this
4-7 years of experience in growth, lifecycle, demand, or revenue marketing, ideally at a B2B SaaS company.
You've built and owned lifecycle, nurture, and ABM programs that move opportunities through stages, not just top-of-funnel lead gen.
You love being close to deals and partnering with sales, not running campaigns at a distance.
You're hands-on in the tools, building sequences, pulling lists, segmenting accounts, QA'ing sends, and iterating quickly.
You've used AI tools in your day-to-day for research, enrichment, content, and prioritization, and enjoy turning them into repeatable playbooks.
Even better if you have
Experience with our stack: Clay, Unify, Salesforce, HubSpot, and modern outbound/sequencing platforms.
A track record running pre- and post-event field marketing programs that produced measurable pipeline.
Comfort with SQL, AI tooling, or self-serve BI to pull your own data and report on program impact.
Experience designing gifting and \"delight\" programs tied to deal-stage triggers.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a hands-on growth marketer to own revenue lifecycle programs that create and accelerate pipeline. You'll work closely with Growth and Sales to design and run programs that move target accounts from early-stage opportunities to closed-won, using email and lifecycle journeys, paid social, ABM, AI workflows, and field marketing support. Your job is to turn existing demand and pipeline into revenue.\n\n \n\nIn this role, you will\n\n - Pipeline acceleration: Build and run programs that drive early-stage conversion, staying close to active deals and partnering with AEs and SDRs to identify gaps, surface next-best actions, and unblock progress.\n\n - Lifecycle & nurture: Design and own post-research/discovery follow-up flows and stage-specific nurture sequences tailored by persona and vertical, including build, QA, launch, and optimization across our tools (Clay, Unify, marketing automation, outbound platforms).\n\n - Stalled & dark pipeline re-engagement: Monitor stalled and dark opportunities, propose the best next step (multi-threading, content, re-framing value, or a clean DQ), and partner with sales and the pipeline council to turn action items into concrete campaigns.\n\n - Target account & field marketing support: Help prioritize which early-stage deals and accounts get field marketing attention, and run pre- and post-event programs (invites, reminders, post-event nurtures) that convert engaged leads into opportunities.\n\n - Delight moments & gifting: Coordinate fun, on-brand swag and gifts at key milestones (POC start, key meetings) to keep momentum, and operationalize with sales when and how gifting is triggered and measured.\n\n - AI-powered execution: Use AI tools (Clay, Unify, Claude / Claude Code, Perplexity) to research accounts, enrich contacts, generate and personalize outreach, and continuously experiment with workflows that let you run more targeted plays, faster.\n\n - Website & funnel conversion: Partner with the broader team on refining the key pages, forms, and flows that support opportunity creation and acceleration.\n\n \n\nYour background looks something like this\n\n - 4-7 years of experience in growth, lifecycle, demand, or revenue marketing, ideally at a B2B SaaS company.\n\n - You've built and owned lifecycle, nurture, and ABM programs that move opportunities through stages, not just top-of-funnel lead gen.\n\n - You love being close to deals and partnering with sales, not running campaigns at a distance.\n\n - You're hands-on in the tools, building sequences, pulling lists, segmenting accounts, QA'ing sends, and iterating quickly.\n\n - You've used AI tools in your day-to-day for research, enrichment, content, and prioritization, and enjoy turning them into repeatable playbooks.\n\n \n\nEven better if you have\n\n - Experience with our stack: Clay, Unify, Salesforce, HubSpot, and modern outbound/sequencing platforms.\n\n - A track record running pre- and post-event field marketing programs that produced measurable pipeline.\n\n - Comfort with SQL, AI tooling, or self-serve BI to pull your own data and report on program impact.\n\n - Experience designing gifting and \"delight\" programs tied to deal-stage triggers.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"d4a03193-0aea-4047-a848-378090c20c3f","tierSummary":"$160K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f7f38619-6b5c-4afb-b31d-fd813c6ef1c9","summary":"$160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"id":"4994068e-70f9-4023-8fb6-76768a435ebc","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"e0f5118b-9af7-4d37-87a8-c79c8163116a","title":"Agent Development Manager","department":"Deployment Strategists","team":"Implementations","employmentType":"FullTime","location":"Toronto","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-11T23:49:34.508+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e0f5118b-9af7-4d37-87a8-c79c8163116a","applyUrl":"https://jobs.ashbyhq.com/decagon/e0f5118b-9af7-4d37-87a8-c79c8163116a/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"CA$130K – CA$180K • Offers Equity","scrapeableCompensationSalarySummary":"CA$130K - CA$180K","compensationTiers":[{"id":"9d71396a-d52c-49f6-a617-a5681fdf41ae","tierSummary":"Base Salary CA$130K – CA$180K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"6c515bc5-5f43-489f-b880-985154dc4723","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"58bcdf09-8f41-46a2-b88d-3e11594db479","summary":"Base Salary CA$130K – CA$180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":130000,"maxValue":180000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":130000,"maxValue":180000}]}},{"id":"123e4aae-9550-4e69-be08-6789e09db07e","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"Toronto","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-12T00:05:21.638+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Toronto","addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/123e4aae-9550-4e69-be08-6789e09db07e","applyUrl":"https://jobs.ashbyhq.com/decagon/123e4aae-9550-4e69-be08-6789e09db07e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
CAD $170K – $220K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n\n\n\nCompensation\n\nCAD $170K – $220K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"CA$170K – CA$220K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"CA$170K - CA$220K","compensationTiers":[{"id":"f26a8135-884c-46f9-9a21-7c616f19e90b","tierSummary":"CA$170K – CA$220K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"9f42b009-7dff-47a1-82f7-1c27d6a583ba","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"b59dd3eb-af9a-4473-9432-fc30408b9fd8","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"CAD","minValue":null,"maxValue":null},{"id":"58422c6d-64a7-46ad-8ec7-25e7d6684b0f","summary":"CA$170K – CA$220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":170000,"maxValue":220000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"CAD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":170000,"maxValue":220000}]}},{"id":"270e066f-b327-4774-9085-744f4aabde0c","title":"Customer Engineer, Agent Builder","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"Toronto","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-12T00:18:40.777+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/270e066f-b327-4774-9085-744f4aabde0c","applyUrl":"https://jobs.ashbyhq.com/decagon/270e066f-b327-4774-9085-744f4aabde0c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Builder Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As a Customer Engineer, Agent Builder, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration.
Write and maintain key agent-building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes.
Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments.
Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Builder Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs a Customer Engineer, Agent Builder, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n \n\nIn this role, you will\n\n - Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration.\n\n - Write and maintain key agent-building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes.\n\n - Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments.\n\n - Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n \n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n \n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"CA$150K – CA$200K • Offers Equity","scrapeableCompensationSalarySummary":"CA$150K - CA$200K","compensationTiers":[{"id":"2b2f6c49-bf19-4dd8-872e-469963b0bc7e","tierSummary":"CA$150K – CA$200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f4fe9762-9c61-4ec4-a61b-46240387de39","summary":"CA$150K – CA$200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":150000,"maxValue":200000},{"id":"d8bd791b-a8df-42fa-8b55-0a5d2306059a","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":150000,"maxValue":200000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"f45c6d16-7a06-4a3f-ade7-c915698aba75","title":"Agent Strategy Manager ","department":"Deployment Strategists","team":"Agent Strategy","employmentType":"FullTime","location":"Toronto","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-12T00:09:26.364+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f45c6d16-7a06-4a3f-ade7-c915698aba75","applyUrl":"https://jobs.ashbyhq.com/decagon/f45c6d16-7a06-4a3f-ade7-c915698aba75/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"CA$135K – CA$185K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"CA$135K - CA$185K","compensationTiers":[{"id":"eab6759f-83ba-4f91-9a47-c71088456e02","tierSummary":"On-Target Earnings CA$135K – CA$185K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"f405a250-0023-473f-a8dc-4fe50e9e620b","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"da68693f-d499-4979-a289-42a2def80e30","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"CAD","minValue":null,"maxValue":null},{"id":"f6184f94-e4cd-405d-a2e6-d997b3ddaa21","summary":"On-Target Earnings CA$135K – CA$185K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":135000,"maxValue":185000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"CAD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":135000,"maxValue":185000}]}},{"id":"230ad153-85be-4f7b-a368-5bad59e513e2","title":"Customer Engineer, Agent Builder","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-13T00:37:37.013+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/230ad153-85be-4f7b-a368-5bad59e513e2","applyUrl":"https://jobs.ashbyhq.com/decagon/230ad153-85be-4f7b-a368-5bad59e513e2/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Builder Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As a Customer Engineer, Agent Builder, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration.
Write and maintain key agent-building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes.
Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments.
Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Compensation
$175K – $230K • Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Builder Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n\n\nAbout the Role\n\nAs a Customer Engineer, Agent Builder, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n\n\nIn this role, you will\n\n - Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration.\n\n - Write and maintain key agent-building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes.\n\n - Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments.\n\n - Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n\n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n\n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nCompensation\n\n$175K – $230K • Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$175K – $230K • Offers Equity","scrapeableCompensationSalarySummary":"$175K - $230K","compensationTiers":[{"id":"2427b75e-3bb6-454a-a667-46be207d3a03","tierSummary":"$175K – $230K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"211dd021-8b8b-46cd-99b3-d3f57144f222","summary":"$175K – $230K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":175000,"maxValue":230000},{"id":"a92d873f-07ec-47ce-88dc-6e27a386b936","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":175000,"maxValue":230000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"b0ef58e4-c1aa-49f2-a803-a1c8d92fe0fc","title":"Customer Engineer, Agent Builder","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-13T00:49:59.339+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/b0ef58e4-c1aa-49f2-a803-a1c8d92fe0fc","applyUrl":"https://jobs.ashbyhq.com/decagon/b0ef58e4-c1aa-49f2-a803-a1c8d92fe0fc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Builder Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As a Customer Engineer, Agent Builder, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration.
Write and maintain key agent-building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes.
Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments.
Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Builder Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs a Customer Engineer, Agent Builder, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n \n\nIn this role, you will\n\n - Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration.\n\n - Write and maintain key agent-building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes.\n\n - Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments.\n\n - Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n \n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n \n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£140K – £184K • Offers Equity","scrapeableCompensationSalarySummary":"£140K - £184K","compensationTiers":[{"id":"f5411c16-b5f3-4b49-9f8a-54aac9726a99","tierSummary":"£140K – £184K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"441b6d79-14a8-4983-9a0d-25fdbf44d3ac","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"0fd8b66d-81b4-4ae6-a497-188b3a1a8275","summary":"£140K – £184K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":140000,"maxValue":184000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":140000,"maxValue":184000}]}},{"id":"4a69b01d-6388-462a-8336-7cb288a87a0e","title":"Senior Research Engineer, Voice + Speech","department":"Engineering","team":"Research","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-18T17:36:47.593+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4a69b01d-6388-462a-8336-7cb288a87a0e","applyUrl":"https://jobs.ashbyhq.com/decagon/4a69b01d-6388-462a-8336-7cb288a87a0e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Your background looks something like this
5+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n - Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering\n\n\n\nYour background looks something like this\n\n - 5+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n - Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"afe90872-8543-405d-b08b-e18be6722113","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"b7241f90-894f-4d11-a652-9691ddd51018","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c6d3cf07-0938-43ce-b030-b7bf0d99a41f","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"41bdd62f-0da7-4887-8251-62061bce54df","title":"Strategic Account Director, Healthcare","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-15T16:36:27.766+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/41bdd62f-0da7-4887-8251-62061bce54df","applyUrl":"https://jobs.ashbyhq.com/decagon/41bdd62f-0da7-4887-8251-62061bce54df/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.
This is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.
You will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.
Decagon is a fully in-person company based in our San Francisco office.
Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.
Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.
Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.
Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.
Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.
Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.
Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.
Expect moderate travel.
8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.
A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.
Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.
Comfort owning C-suite relationships across long cycles
A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.
Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.
Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.
Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.
An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.
Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.
Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.
Direct experience navigating highly regulated buyers
A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.
Bachelor's degree or equivalent work experience.
Compensation
OTE $340,000 – $380,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE ROLE\n\nDecagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.\n\n \n\nThis is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.\n\n \n\nYou will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.\n\n \n\nDecagon is a fully in-person company based in our San Francisco office.\n\n \n\n\nIN THIS ROLE, YOU WILL\n\n - Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.\n\n - Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.\n\n - Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.\n\n - Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.\n\n - Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.\n\n - Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.\n\n - Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.\n\n - Expect moderate travel.\n \n \n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.\n\n - A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.\n\n - Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.\n\n - Comfort owning C-suite relationships across long cycles\n\n - A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.\n\n - Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.\n\n - Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.\n\n \n\n\nEVEN BETTER IF YOU HAVE\n\n - Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.\n\n - An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.\n\n - Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.\n\n - Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.\n\n - Direct experience navigating highly regulated buyers\n\n - A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.\n\n - Bachelor's degree or equivalent work experience.\n\n\n\nCompensation\n\nOTE $340,000 – $380,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$340K – $380K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$340K - $380K","compensationTiers":[{"id":"706c26cf-05a2-494d-944a-bc6248632513","tierSummary":"On-Target Earnings $340K – $380K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"d1a1456b-4dea-4922-92f9-7c2c08b06ca0","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"ab0377ae-2def-447b-8934-d558b41e7ac1","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"a29ee93b-4428-436a-83ca-24ed023b76f7","summary":"On-Target Earnings $340K – $380K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":380000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":380000}]}},{"id":"bb36397e-2383-45b2-9e55-e5459a525429","title":"Strategic Account Director, Healthcare","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-15T16:39:33.460+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/bb36397e-2383-45b2-9e55-e5459a525429","applyUrl":"https://jobs.ashbyhq.com/decagon/bb36397e-2383-45b2-9e55-e5459a525429/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.
This is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.
You will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.
Decagon is a fully in-person company based in our San Francisco office.
Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.
Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.
Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.
Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.
Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.
Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.
Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.
Expect moderate travel.
8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.
A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.
Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.
Comfort owning C-suite relationships across long cycles
A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.
Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.
Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.
Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.
An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.
Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.
Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.
Direct experience navigating highly regulated buyers
A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.
Bachelor's degree or equivalent work experience.
Compensation
OTE $340,000 – $380,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE ROLE\n\nDecagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.\n\n \n\nThis is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.\n\n \n\nYou will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.\n\n \n\nDecagon is a fully in-person company based in our San Francisco office.\n\n \n\n\nIN THIS ROLE, YOU WILL\n\n - Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.\n\n - Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.\n\n - Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.\n\n - Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.\n\n - Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.\n\n - Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.\n\n - Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.\n\n - Expect moderate travel.\n \n \n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.\n\n - A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.\n\n - Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.\n\n - Comfort owning C-suite relationships across long cycles\n\n - A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.\n\n - Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.\n\n - Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.\n\n \n\n\nEVEN BETTER IF YOU HAVE\n\n - Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.\n\n - An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.\n\n - Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.\n\n - Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.\n\n - Direct experience navigating highly regulated buyers\n\n - A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.\n\n - Bachelor's degree or equivalent work experience.\n\n\n\nCompensation\n\nOTE $340,000 – $380,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$340K – $380K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$340K - $380K","compensationTiers":[{"id":"4df46281-bc31-445c-9c9d-93c14dae6b8b","tierSummary":"On-Target Earnings $340K – $380K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"9298d235-1402-433a-b412-09ebed82b56a","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c7c2c7ea-4d7b-409d-9348-7ba8e601ec20","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"f8e79c66-ec2d-4edb-abc8-c2022646d5af","summary":"On-Target Earnings $340K – $380K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":380000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":380000}]}},{"id":"4ef4e97e-43b3-420f-be6f-1d0aab181149","title":"Senior Agent Product Manager - Germany","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-22T09:56:37.469+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4ef4e97e-43b3-420f-be6f-1d0aab181149","applyUrl":"https://jobs.ashbyhq.com/decagon/4ef4e97e-43b3-420f-be6f-1d0aab181149/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
€145k – 180K OTE + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n \n \n\nCompensation\n\n€145k – 180K OTE + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£145K – £200K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"£145K - £200K","compensationTiers":[{"id":"84304b58-77fc-456c-a62c-2a9490c79ab1","tierSummary":"£145K – £200K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"cb49e291-813c-43a6-96d7-37b3cd507a45","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"acd06b73-9c0e-4f9e-82bb-cbc4adb02e7b","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"b2a0ec22-cd09-4734-9118-f9712c79434a","summary":"£145K – £200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":145000,"maxValue":200000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":145000,"maxValue":200000}]}},{"id":"6bae522b-4932-43ce-8ad6-cd66b9e51216","title":"Director of Sales, Enterprise","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-06-03T17:07:36.045+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/6bae522b-4932-43ce-8ad6-cd66b9e51216","applyUrl":"https://jobs.ashbyhq.com/decagon/6bae522b-4932-43ce-8ad6-cd66b9e51216/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of EMEA Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our London office.
The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.
Your background looks something like this
Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.
Trained in MEDDPICC sales methodology or similar value selling framework.
Hire, train, and develop top enterprise AEs while fostering a high-performance culture.
Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.
Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.
Even better if you have
Have experience in territory planning and developing effective sales playbooks.
Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.
Proven ability to drive the sales process from plan to close on large deals.
Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of EMEA Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our London office.\n\nThe enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.\n\n \n\nYour background looks something like this\n\n - Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.\n\n - Trained in MEDDPICC sales methodology or similar value selling framework.\n\n - Hire, train, and develop top enterprise AEs while fostering a high-performance culture.\n\n - Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.\n\n - Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.\n \n \n\nEven better if you have\n\n - Have experience in territory planning and developing effective sales playbooks.\n\n - Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.\n\n - Proven ability to drive the sales process from plan to close on large deals.\n\n - Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.\n\n \n \n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"0d0beb6b-61a2-40e3-9955-adcff9cbc92e","title":"Senior Software Engineer, Data Infrastructure","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-29T23:17:54.192+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/0d0beb6b-61a2-40e3-9955-adcff9cbc92e","applyUrl":"https://jobs.ashbyhq.com/decagon/0d0beb6b-61a2-40e3-9955-adcff9cbc92e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We organize around four focus areas:
Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.
Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.
ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.
Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.
Our mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.
About the Role
We're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.
In this role, you will
Design and implement high‑throughput data pipelines and streaming systems with strong SLOs, clear runbooks, and actionable telemetry.
Build and operate real‑time and batch ingestion infrastructure using tools like Kafka, Flink, and Airflow.
Own our analytical data layer — schema design, query performance, and cost optimization across ClickHouse, BigQuery, or similar.
Partner with research and product teams to architect data solutions, evaluate performance, and scale new features.
Tune pipeline and query latencies: optimize data paths, apply smart caching/partitioning, and hit tight p95/p99 targets.
Lead infrastructure‑as‑code (Terraform) and GitOps practices for data systems; reduce drift with reusable modules and policy‑as‑code.
Participate in on‑call and drive down toil through automation and elimination of recurring data issues.
Your background looks something like this
5+ years building and operating production data infrastructure at scale.
Hands-on experience with Tier 1 data technologies: ClickHouse, Kafka (or MSK/Pub‑Sub/RabbitMQ), and Flink or dbt.
Proven track record meeting high availability and low latency targets across streaming and batch workloads.
Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and strong incident response discipline.
Clear written communication and the ability to turn ambiguous data requirements into simple, reliable designs.
Even better if you have
Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)
Familiarity with Spark or Dask for large‑scale data processing
Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)
Experience being an early data/platform/infrastructure engineer at another company
Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)
Experience with customer‑managed deployments
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\nWe organize around four focus areas:\n\n - Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.\n\n - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.\n\n - ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.\n\n - Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.\n\nOur mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.\n\n \n\nAbout the Role\nWe're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.\n\nIn this role, you will\n\n - Design and implement high‑throughput data pipelines and streaming systems with strong SLOs, clear runbooks, and actionable telemetry.\n\n - Build and operate real‑time and batch ingestion infrastructure using tools like Kafka, Flink, and Airflow.\n\n - Own our analytical data layer — schema design, query performance, and cost optimization across ClickHouse, BigQuery, or similar.\n\n - Partner with research and product teams to architect data solutions, evaluate performance, and scale new features.\n\n - Tune pipeline and query latencies: optimize data paths, apply smart caching/partitioning, and hit tight p95/p99 targets.\n\n - Lead infrastructure‑as‑code (Terraform) and GitOps practices for data systems; reduce drift with reusable modules and policy‑as‑code.\n\n - Participate in on‑call and drive down toil through automation and elimination of recurring data issues.\n\nYour background looks something like this\n\n - 5+ years building and operating production data infrastructure at scale.\n\n - Hands-on experience with Tier 1 data technologies: ClickHouse, Kafka (or MSK/Pub‑Sub/RabbitMQ), and Flink or dbt.\n\n - Proven track record meeting high availability and low latency targets across streaming and batch workloads.\n\n - Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and strong incident response discipline.\n\n - Clear written communication and the ability to turn ambiguous data requirements into simple, reliable designs.\n\nEven better if you have\n\n - Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)\n\n - Familiarity with Spark or Dask for large‑scale data processing\n\n - Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)\n\n - Experience being an early data/platform/infrastructure engineer at another company\n\n - Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)\n\n - Experience with customer‑managed deployments\n\n \n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"bacf3038-a8cb-4a33-895d-80e02bbfaa3e","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"aa603d64-835b-45cd-a9bd-f0a9458b712d","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"26ef7881-b026-4979-9e7c-ac98adc53dfe","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"c15c3dc8-6df7-43ca-aeeb-dc2beed2668e","title":"Senior Software Engineer, Developer Platform","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-29T23:19:24.295+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c15c3dc8-6df7-43ca-aeeb-dc2beed2668e","applyUrl":"https://jobs.ashbyhq.com/decagon/c15c3dc8-6df7-43ca-aeeb-dc2beed2668e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We’re looking for a Senior Software Engineer to help build and evolve our internal developer platform—everything from CI/CD and release automation to observability standards, platform tooling, and developer workflows that remove friction.
This role is for someone who loves making other engineers faster: reducing build times, eliminating flaky tests, creating paved roads for service creation/deployment, and raising the bar on operability by default. Roles like this often combine “builder” energy with strong empathy for how engineers actually work.
Developer productivity & platform tooling
Identify workflow bottlenecks (build/test/release/local dev) and build tools that measurably reduce toil.
Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.
CI/CD & release engineering
Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams.
Improve reliability of builds and tests (flake reduction, hermeticity, caching) and drive down cycle time.
Support progressive delivery patterns (canary / blue-green) and safe rollback mechanisms.
Observability & operational excellence
Establish shared observability primitives (metrics/logs/traces), standards, and libraries so services are production-ready by default.
Partner with product engineers to improve operability: SLOs, alerting hygiene, dashboards, incident learnings.
Infrastructure foundations
Build and improve core platform capabilities that make it easy to run and scale services.
Ownership & reliability
Own the systems you build end-to-end and help keep them healthy in production, improving reliability over time.
4+ years building production software, with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).
Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation).
Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services.
Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).
Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).
A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents).
Strong cross-team collaboration and communication—especially writing clear docs and driving adoption.
Experience with monorepos and build systems and/or large-scale CI performance work.
Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals.
Infrastructure-as-code experience (e.g., Terraform) and a security-minded approach to supply chain (provenance, secrets, least privilege).
Experience applying AI-assisted tooling to make engineers dramatically more effective.
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\n\n\n\nABOUT THE ROLE\n\nWe’re looking for a Senior Software Engineer to help build and evolve our internal developer platform—everything from CI/CD and release automation to observability standards, platform tooling, and developer workflows that remove friction.\n\nThis role is for someone who loves making other engineers faster: reducing build times, eliminating flaky tests, creating paved roads for service creation/deployment, and raising the bar on operability by default. Roles like this often combine “builder” energy with strong empathy for how engineers actually work.\n\n\n\n\nWHAT YOU'LL DO\n\n - Developer productivity & platform tooling\n \n - Identify workflow bottlenecks (build/test/release/local dev) and build tools that measurably reduce toil.\n \n - Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.\n\n - CI/CD & release engineering\n \n - Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams.\n \n - Improve reliability of builds and tests (flake reduction, hermeticity, caching) and drive down cycle time.\n \n - Support progressive delivery patterns (canary / blue-green) and safe rollback mechanisms.\n\n - Observability & operational excellence\n \n - Establish shared observability primitives (metrics/logs/traces), standards, and libraries so services are production-ready by default.\n \n - Partner with product engineers to improve operability: SLOs, alerting hygiene, dashboards, incident learnings.\n\n - Infrastructure foundations\n \n - Build and improve core platform capabilities that make it easy to run and scale services.\n\n - Ownership & reliability\n \n - Own the systems you build end-to-end and help keep them healthy in production, improving reliability over time.\n\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 4+ years building production software, with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).\n\n - Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation).\n\n - Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services.\n\n - Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).\n\n - Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).\n\n - A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents).\n\n - Strong cross-team collaboration and communication—especially writing clear docs and driving adoption.\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - Experience with monorepos and build systems and/or large-scale CI performance work.\n\n - Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals.\n\n - Infrastructure-as-code experience (e.g., Terraform) and a security-minded approach to supply chain (provenance, secrets, least privilege).\n\n - Experience applying AI-assisted tooling to make engineers dramatically more effective.\n\n\n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"34e5de2a-9a09-4b8d-bf8c-d1be84f6dc8c","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"8805aea4-66c7-4133-a798-f6cc59f31ced","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"fc199e1b-775a-4f9c-8c91-4dbb1ceec852","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"e973eabb-2544-4323-ba60-e443dae140e5","title":"Agent Development Manager","department":"Deployment Strategists","team":"Implementations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-28T16:24:50.052+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e973eabb-2544-4323-ba60-e443dae140e5","applyUrl":"https://jobs.ashbyhq.com/decagon/e973eabb-2544-4323-ba60-e443dae140e5/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$150K – $220K • Offers Equity","scrapeableCompensationSalarySummary":"$150K - $220K","compensationTiers":[{"id":"2b91c48a-0249-4647-8de0-95d188930b37","tierSummary":"$150K – $220K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"72ba7fdd-c0fd-44bc-8d02-12bd76126001","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"ab9c6fc6-021e-48fd-bbb5-0ea91be9adca","summary":"$150K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":220000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":220000}]}},{"id":"ebeb6781-5357-4f70-a24b-0293a659bfac","title":"Agent Strategy Manager ","department":"Deployment Strategists","team":"Agent Strategy","employmentType":"FullTime","location":"Atlanta","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-28T16:39:51.794+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Georgia","addressCountry":"USA","addressLocality":"Atlanta"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ebeb6781-5357-4f70-a24b-0293a659bfac","applyUrl":"https://jobs.ashbyhq.com/decagon/ebeb6781-5357-4f70-a24b-0293a659bfac/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
This role will be based out of Atlanta.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$200K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\nThis role will be based out of Atlanta.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n \n \n\nCompensation\n\n$160K-$200K OTE + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"69955940-7235-4633-919c-0382af23d282","tierSummary":"On-Target Earnings $160K – $200K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"87a89904-6a4f-400f-9d7d-0dc85aa6d3f4","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c476a78a-029d-4154-b0fa-9b1fd631ca87","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"fe1757ba-2017-4eac-b82d-4fc795bac8d9","summary":"On-Target Earnings $160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000}]}},{"id":"e3c895d1-c215-4524-8b38-cad7209291ec","title":"Agent Strategy Manager - German Speaking","department":"Deployment Strategists","team":"Agent Strategy","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-28T16:50:03.338+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e3c895d1-c215-4524-8b38-cad7209291ec","applyUrl":"https://jobs.ashbyhq.com/decagon/e3c895d1-c215-4524-8b38-cad7209291ec/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
This is a fully in-office role based in our London office. Candidates must possess full professional proficiency in written and spoken English and German.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Native or business-level fluency in both written and spoken English and German is required.
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\nThis is a fully in-office role based in our London office. Candidates must possess full professional proficiency in written and spoken English and German.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n \n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n \n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS\n\n - Native or business-level fluency in both written and spoken English and German is required.\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£105K – £140K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"£105K - £140K","compensationTiers":[{"id":"2082f7a3-baed-4225-86d1-7da0f0203161","tierSummary":"On-Target Earnings £105K – £140K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"0b54555d-79a8-4cc4-9e4b-6a6c704742d2","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"b3f3ba4f-e83b-43b9-b446-43ae5747ee91","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"af075334-805b-4da1-8719-044f4a070851","summary":"On-Target Earnings £105K – £140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":105000,"maxValue":140000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":105000,"maxValue":140000}]}},{"id":"76b7427f-4d3a-491a-8096-745303f46a31","title":"Deal Desk Operations & Strategy Lead","department":"Founders Office","team":"Founders Office","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-29T22:15:48.685+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/76b7427f-4d3a-491a-8096-745303f46a31","applyUrl":"https://jobs.ashbyhq.com/decagon/76b7427f-4d3a-491a-8096-745303f46a31/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Deal Lead to sit at the intersection of Sales, Finance, and Strategy. You'll be the first dedicated pricing hire and will work closely with the Business Operations team to shape the function from the ground up.
On our Pricing team, your primary goal will be to accelerate and scale our enterprise go-to-market motion - working closely with our account executives to structure and propose deals. Initiatives will include building internal deal processes, proposal structuring, commercial negotiations with customers, and sales enablement.
This is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solve
In this role, you will
Own deal structuring for enterprise opportunities, partnering directly with account executives to build proposals and drive deals to close
Work to develop and refine Decagon's pricing and packaging strategy
Build and scale internal deal desk processes as the company expands
Collect and analyze pricing and deal data to shape company strategy
Partner cross-functionally with Finance and Legal to align on deal economics and contract terms
Your background looks something like this
6-10+ years of experience in pricing / deal desk / monetization functions at high-growth companies
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
Strong cross-functional collaborator - you've worked regularly with finance, sales and legal teams
Strong communicator - both verbal and written
Even better if you have
Experience building or scaling a deal desk or pricing function at a high-growth or early-stage company
Previously led implementation of a CPQ platform
Familiarity with consumption-based or usage-based pricing models in addition to traditional SaaS subscription structures
SQL or other data analytics experience
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Deal Lead to sit at the intersection of Sales, Finance, and Strategy. You'll be the first dedicated pricing hire and will work closely with the Business Operations team to shape the function from the ground up.\n\nOn our Pricing team, your primary goal will be to accelerate and scale our enterprise go-to-market motion - working closely with our account executives to structure and propose deals. Initiatives will include building internal deal processes, proposal structuring, commercial negotiations with customers, and sales enablement.\n\nThis is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solve\n\n\n\nIn this role, you will\n\n - Own deal structuring for enterprise opportunities, partnering directly with account executives to build proposals and drive deals to close\n\n - Work to develop and refine Decagon's pricing and packaging strategy\n\n - Build and scale internal deal desk processes as the company expands\n\n - Collect and analyze pricing and deal data to shape company strategy\n\n - Partner cross-functionally with Finance and Legal to align on deal economics and contract terms\n\n\n\nYour background looks something like this\n\n - 6-10+ years of experience in pricing / deal desk / monetization functions at high-growth companies\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them\n\n - Strong cross-functional collaborator - you've worked regularly with finance, sales and legal teams\n\n - Strong communicator - both verbal and written\n\n\n\nEven better if you have\n\n - Experience building or scaling a deal desk or pricing function at a high-growth or early-stage company\n\n - Previously led implementation of a CPQ platform\n\n - Familiarity with consumption-based or usage-based pricing models in addition to traditional SaaS subscription structures\n\n - SQL or other data analytics experience\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"9b3adf91-6a8d-4dd7-9e49-e72261bc3edb","tierSummary":"On-Target Earnings $160K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"ddae0030-dfb8-4745-9e1d-bb54dd7b1805","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"284119cc-95e3-4376-ad84-1f00d1cff65c","summary":"On-Target Earnings $160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000}]}},{"id":"d400020b-2f97-4316-a8c2-9dc70f254cdd","title":"Senior Software Engineer, Data Infrastructure","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-29T23:14:29.883+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d400020b-2f97-4316-a8c2-9dc70f254cdd","applyUrl":"https://jobs.ashbyhq.com/decagon/d400020b-2f97-4316-a8c2-9dc70f254cdd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We organize around four focus areas:
Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.
Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.
ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.
Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.
Our mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.
About the Role
We're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.
In this role, you will
Design and implement high‑throughput data pipelines and streaming systems with strong SLOs, clear runbooks, and actionable telemetry.
Build and operate real‑time and batch ingestion infrastructure using tools like Kafka, Flink, and Airflow.
Own our analytical data layer — schema design, query performance, and cost optimization across ClickHouse, BigQuery, or similar.
Partner with research and product teams to architect data solutions, evaluate performance, and scale new features.
Tune pipeline and query latencies: optimize data paths, apply smart caching/partitioning, and hit tight p95/p99 targets.
Lead infrastructure‑as‑code (Terraform) and GitOps practices for data systems; reduce drift with reusable modules and policy‑as‑code.
Participate in on‑call and drive down toil through automation and elimination of recurring data issues.
Your background looks something like this
5+ years building and operating production data infrastructure at scale.
Hands-on experience with Tier 1 data technologies: ClickHouse, Kafka (or MSK/Pub‑Sub/RabbitMQ), and Flink or dbt.
Proven track record meeting high availability and low latency targets across streaming and batch workloads.
Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and strong incident response discipline.
Clear written communication and the ability to turn ambiguous data requirements into simple, reliable designs.
Even better if you have
Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)
Familiarity with Spark or Dask for large‑scale data processing
Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)
Experience being an early data/platform/infrastructure engineer at another company
Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)
Experience with customer‑managed deployments
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\nWe organize around four focus areas:\n\n - Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.\n\n - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.\n\n - ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.\n\n - Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.\n\nOur mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.\n\n\n\nAbout the Role\nWe're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.\n\nIn this role, you will\n\n - Design and implement high‑throughput data pipelines and streaming systems with strong SLOs, clear runbooks, and actionable telemetry.\n\n - Build and operate real‑time and batch ingestion infrastructure using tools like Kafka, Flink, and Airflow.\n\n - Own our analytical data layer — schema design, query performance, and cost optimization across ClickHouse, BigQuery, or similar.\n\n - Partner with research and product teams to architect data solutions, evaluate performance, and scale new features.\n\n - Tune pipeline and query latencies: optimize data paths, apply smart caching/partitioning, and hit tight p95/p99 targets.\n\n - Lead infrastructure‑as‑code (Terraform) and GitOps practices for data systems; reduce drift with reusable modules and policy‑as‑code.\n\n - Participate in on‑call and drive down toil through automation and elimination of recurring data issues.\n\nYour background looks something like this\n\n - 5+ years building and operating production data infrastructure at scale.\n\n - Hands-on experience with Tier 1 data technologies: ClickHouse, Kafka (or MSK/Pub‑Sub/RabbitMQ), and Flink or dbt.\n\n - Proven track record meeting high availability and low latency targets across streaming and batch workloads.\n\n - Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and strong incident response discipline.\n\n - Clear written communication and the ability to turn ambiguous data requirements into simple, reliable designs.\n\nEven better if you have\n\n - Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)\n\n - Familiarity with Spark or Dask for large‑scale data processing\n\n - Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)\n\n - Experience being an early data/platform/infrastructure engineer at another company\n\n - Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)\n\n - Experience with customer‑managed deployments\n\n\n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"7232b6fe-19d6-4c5c-b93f-63ea1e85c1a6","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"7b5089d3-2f8c-4a77-b75d-4bb6e2a70c03","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"af13ce51-8983-4006-9b02-c81457300d86","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"59330f7d-3489-40c1-bff1-60e95d56b112","title":"Senior Platform Engineer, Security","department":"Engineering","team":"Security","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-05T16:22:44.706+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/59330f7d-3489-40c1-bff1-60e95d56b112","applyUrl":"https://jobs.ashbyhq.com/decagon/59330f7d-3489-40c1-bff1-60e95d56b112/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email, and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
This role sits at the intersection of Security and Infrastructure. Like the rest of our Infrastructure org, we believe the best security comes from paved paths, strong SLAs, and high-quality systems that other engineers can rely on by default. Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
We're hiring our founding Platform Engineer, Security to design, build, and operate the security infrastructure that powers Decagon's AI platform. This is a builder's role: you'll spend your time creating durable, well-engineered systems including paved paths for secure service creation, security tooling that automatically applies secure configurations, and infrastructure-as-code that makes it easy for every engineer at Decagon to do the right thing.
As the first dedicated engineer at this intersection, you'll have outsized impact on how security infrastructure is built here, and you'll shape the technical direction of the infrastructure security program. You'll also help us invest in automation, observability, and self-service so the team operates with confidence.
The work is close to the business. Decagon serves some of the world's most security-conscious enterprises, including major financial-services institutions, and the security platform you build directly unlocks these high-value deals. This role offers a clear runway to grow your impact across security, infrastructure, and platform engineering.
Design and implement secure, multi-tenant infrastructure that isolates customer data while enabling efficient AI model serving across our platform
Build \"golden paths\" for security including service templates, libraries, terraform policies, and automation, so new services are secure and production-ready by default
Own infrastructure-as-code (Terraform) and GitOps best practices, including reusable modules and policy-as-code
Expand and help operate the platforms behind alerting detection, secrets management, IAM, and automated remediation, integrating them cleanly into CI/CD and developer workflows
Partner with Security, Infrastructure, and product engineering teams to translate enterprise and compliance requirements (SOC 2, ISO 27001, GDPR) into reliable, automated technical controls
Participate in security on-call and continuously raise the bar on operability, runbooks, and incident learnings
5+ years building and operating production infrastructure, with meaningful exposure to security or a strong interest in moving deeper into security problems
Deep knowledge of Google Cloud Platform and/or AWS, including compute, networking, IAM, and security services
Proficiency with infrastructure-as-code (Terraform, Ansible, or similar) and a track record of building developer-facing tooling and automation
Strong coding ability in at least one systems language (eg. Python, Go, TypeScript) and comfort building paved-path tooling teams actually adopt
Experience applying AI-assisted tooling (Cursor, Claude Code, and similar) to make engineers dramatically more effective
Experience with secure container deployment, service mesh, and Kubernetes security best practices
Observability and incident-response tooling experience (instrumentation, alerting, dashboards), with a bias toward eliminating toil
Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs
A track record of being an early or founding platform/infrastructure/security engineer at another company
Experience building internal platforms: service templates, paved-road deployment, self-serve environments, or developer portals
A security-minded approach to the software supply chain (provenance, secrets, least privilege) and familiarity with static analysis tooling (Semgrep, CodeQL)
Experience with detection and response data pipelines (Kafka/Pulsar, Splunk/Panther/RunReveal, or similar)
Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an infrastructure and platform perspective
Compensation
$200K – $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email, and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nThis role sits at the intersection of Security and Infrastructure. Like the rest of our Infrastructure org, we believe the best security comes from paved paths, strong SLAs, and high-quality systems that other engineers can rely on by default. Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n\n\n\nABOUT THE ROLE\n\nWe're hiring our founding Platform Engineer, Security to design, build, and operate the security infrastructure that powers Decagon's AI platform. This is a builder's role: you'll spend your time creating durable, well-engineered systems including paved paths for secure service creation, security tooling that automatically applies secure configurations, and infrastructure-as-code that makes it easy for every engineer at Decagon to do the right thing.\n\nAs the first dedicated engineer at this intersection, you'll have outsized impact on how security infrastructure is built here, and you'll shape the technical direction of the infrastructure security program. You'll also help us invest in automation, observability, and self-service so the team operates with confidence.\n\nThe work is close to the business. Decagon serves some of the world's most security-conscious enterprises, including major financial-services institutions, and the security platform you build directly unlocks these high-value deals. This role offers a clear runway to grow your impact across security, infrastructure, and platform engineering.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Design and implement secure, multi-tenant infrastructure that isolates customer data while enabling efficient AI model serving across our platform\n\n - Build \"golden paths\" for security including service templates, libraries, terraform policies, and automation, so new services are secure and production-ready by default\n\n - Own infrastructure-as-code (Terraform) and GitOps best practices, including reusable modules and policy-as-code\n\n - Expand and help operate the platforms behind alerting detection, secrets management, IAM, and automated remediation, integrating them cleanly into CI/CD and developer workflows\n\n - Partner with Security, Infrastructure, and product engineering teams to translate enterprise and compliance requirements (SOC 2, ISO 27001, GDPR) into reliable, automated technical controls\n\n - Participate in security on-call and continuously raise the bar on operability, runbooks, and incident learnings\n\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 5+ years building and operating production infrastructure, with meaningful exposure to security or a strong interest in moving deeper into security problems\n\n - Deep knowledge of Google Cloud Platform and/or AWS, including compute, networking, IAM, and security services\n\n - Proficiency with infrastructure-as-code (Terraform, Ansible, or similar) and a track record of building developer-facing tooling and automation\n\n - Strong coding ability in at least one systems language (eg. Python, Go, TypeScript) and comfort building paved-path tooling teams actually adopt\n\n - Experience applying AI-assisted tooling (Cursor, Claude Code, and similar) to make engineers dramatically more effective\n\n - Experience with secure container deployment, service mesh, and Kubernetes security best practices\n\n - Observability and incident-response tooling experience (instrumentation, alerting, dashboards), with a bias toward eliminating toil\n\n - Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - A track record of being an early or founding platform/infrastructure/security engineer at another company\n\n - Experience building internal platforms: service templates, paved-road deployment, self-serve environments, or developer portals\n\n - A security-minded approach to the software supply chain (provenance, secrets, least privilege) and familiarity with static analysis tooling (Semgrep, CodeQL)\n\n - Experience with detection and response data pipelines (Kafka/Pulsar, Splunk/Panther/RunReveal, or similar)\n\n - Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an infrastructure and platform perspective\n\n\n\nCompensation\n\n$200K – $330K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $330K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $330K","compensationTiers":[{"id":"19dd5d71-ca4d-4517-aa62-c109ec8937c5","tierSummary":"Base Salary $200K – $330K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f8e77e88-2e6e-4ea7-86fc-8ad04a16d973","summary":"Base Salary $200K – $330K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"id":"1b76e061-c873-43a0-a11d-b51e4e0471e5","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"3a68de82-c874-4cd2-b639-17948748e212","title":"Platform Engineer, Security","department":"Engineering","team":"Security","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-05T16:25:00.957+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3a68de82-c874-4cd2-b639-17948748e212","applyUrl":"https://jobs.ashbyhq.com/decagon/3a68de82-c874-4cd2-b639-17948748e212/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role
Lead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.
In this role, you will
Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.
Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment
Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications
Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling
Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity
Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements
Your background looks something like this
Have 3-5 years of hands-on application security engineering experience
Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment
Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications
Experience implementing application security testing tools and integrating security into CI/CD pipelines
Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks
Proven track record working with engineering teams to remediate security findings while balancing security and business requirements
Even better
Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections
Background with large-scale, multi-tenant SaaS applications handling sensitive customer data
Familiarity with Google Cloud application security services and container security best practices
Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective
Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar
Compensation
$200K – $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nOur mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n \n\nAbout the Role\n\nLead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.\n\n \n\nIn this role, you will\n\n - Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.\n\n - Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment\n\n - Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications\n\n - Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling\n\n - Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity\n\n - Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements\n \n \n\nYour background looks something like this\n\n - Have 3-5 years of hands-on application security engineering experience\n\n - Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment\n\n - Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications\n\n - Experience implementing application security testing tools and integrating security into CI/CD pipelines\n\n - Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks\n\n - Proven track record working with engineering teams to remediate security findings while balancing security and business requirements\n \n \n\nEven better\n\n - Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections\n\n - Background with large-scale, multi-tenant SaaS applications handling sensitive customer data\n\n - Familiarity with Google Cloud application security services and container security best practices\n\n - Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective\n\n - Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar\n\n \n\nCompensation\n\n$200K – $330K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $330K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $330K","compensationTiers":[{"id":"e9280c8a-4e82-4cfe-a04f-4b95335abaec","tierSummary":"Base Salary $200K – $330K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"719e3c71-fd49-4f91-8558-5db3c2c87e6f","summary":"Base Salary $200K – $330K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"id":"535e58b8-0c26-4fd7-931c-37fda10a81de","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"f830c1c7-1b69-4b52-acd5-b28e03f65a68","title":"Head of Industry Marketing","department":"Marketing","team":"Content Marketing","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-15T23:20:47.574+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f830c1c7-1b69-4b52-acd5-b28e03f65a68","applyUrl":"https://jobs.ashbyhq.com/decagon/f830c1c7-1b69-4b52-acd5-b28e03f65a68/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Head of Industry Marketing to own our go-to-market strategy across our core verticals. You'll define how Decagon is positioned, messaged, and sold into each industry, and partner closely with Sales, Product, Agent Product, and Growth to turn that strategy into pipeline and revenue.
In this role, you will
Customer and market intelligence: Stay close to customers, prospects, analysts, and the competitive landscape in each vertical. Surface insights that sharpen positioning and inform product direction.
Vertical GTM strategy: Define and own the go-to-market strategy for Decagon's priority industries. Develop ICP definitions, buyer personas, key use cases, and competitive positioning for each vertical.
Messaging and positioning: Craft the core narrative for how Decagon wins in each industry. Develop differentiated value propositions grounded in real buyer pain, vertical-specific proof points, and Decagon's technical moat. Own the messaging hierarchy from category level down to persona level.
Sales enablement: Build the assets and plays that help the sales teams win: battlecards, industry primers, objection handling, discovery question frameworks, and deal-stage content. Measure what actually gets used and improves conversion.
Launch and campaign strategy: Partner with Growth to plan how vertical programs come to market, from ABM campaigns and field events to customer stories and analyst moments.
Cross-functional alignment: Serve as the connective tissue between Product and Sales for your industries. Ensure that new product capabilities get translated into vertical-specific value quickly, and that field feedback loops back into roadmap and messaging.
Your background looks something like this
10+ years of experience in product marketing or industry/solutions marketing, ideally at a B2B SaaS company.
You've owned a vertical or segment GTM strategy, not just executed campaigns within someone else's framework.
You're a strong messaging strategist who knows how to develop a point of view, translate it into crisp narratives, and pressure-test it with buyers and sellers.
You've worked closely with enterprise sales teams and understand what it takes to influence a complex, multi-stakeholder deal.
You think in positioning before you think in deliverables. You ask \"why does this matter to the buyer?\" before \"what should this say?\"
You're comfortable with ambiguity and can define the structure others will execute against.
Even better if you have
Experience marketing to complex, regulated industries.
A track record launching new vertical motions from scratch, not just inheriting a playbook.
Familiarity with the AI or CX technology landscape and the ability to credibly engage with technical and non-technical stakeholders alike.
Experience building analyst and press relationships within a specific industry.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Head of Industry Marketing to own our go-to-market strategy across our core verticals. You'll define how Decagon is positioned, messaged, and sold into each industry, and partner closely with Sales, Product, Agent Product, and Growth to turn that strategy into pipeline and revenue.\n\n \n\nIn this role, you will\n\n - Customer and market intelligence: Stay close to customers, prospects, analysts, and the competitive landscape in each vertical. Surface insights that sharpen positioning and inform product direction.\n\n - Vertical GTM strategy: Define and own the go-to-market strategy for Decagon's priority industries. Develop ICP definitions, buyer personas, key use cases, and competitive positioning for each vertical.\n\n - Messaging and positioning: Craft the core narrative for how Decagon wins in each industry. Develop differentiated value propositions grounded in real buyer pain, vertical-specific proof points, and Decagon's technical moat. Own the messaging hierarchy from category level down to persona level.\n\n - Sales enablement: Build the assets and plays that help the sales teams win: battlecards, industry primers, objection handling, discovery question frameworks, and deal-stage content. Measure what actually gets used and improves conversion.\n\n - Launch and campaign strategy: Partner with Growth to plan how vertical programs come to market, from ABM campaigns and field events to customer stories and analyst moments.\n\n - Cross-functional alignment: Serve as the connective tissue between Product and Sales for your industries. Ensure that new product capabilities get translated into vertical-specific value quickly, and that field feedback loops back into roadmap and messaging.\n\n \n\nYour background looks something like this\n\n - 10+ years of experience in product marketing or industry/solutions marketing, ideally at a B2B SaaS company.\n\n - You've owned a vertical or segment GTM strategy, not just executed campaigns within someone else's framework.\n\n - You're a strong messaging strategist who knows how to develop a point of view, translate it into crisp narratives, and pressure-test it with buyers and sellers.\n\n - You've worked closely with enterprise sales teams and understand what it takes to influence a complex, multi-stakeholder deal.\n\n - You think in positioning before you think in deliverables. You ask \"why does this matter to the buyer?\" before \"what should this say?\"\n\n - You're comfortable with ambiguity and can define the structure others will execute against.\n\n \n\nEven better if you have\n\n - Experience marketing to complex, regulated industries.\n\n - A track record launching new vertical motions from scratch, not just inheriting a playbook.\n\n - Familiarity with the AI or CX technology landscape and the ability to credibly engage with technical and non-technical stakeholders alike.\n\n - Experience building analyst and press relationships within a specific industry.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$195K – $235K • Offers Equity","scrapeableCompensationSalarySummary":"$195K - $235K","compensationTiers":[{"id":"e695783d-d627-426b-90fa-05fbcfdb1085","tierSummary":"$195K – $235K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f069f998-e87b-4614-a742-8ea5b47b9609","summary":"$195K – $235K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":195000,"maxValue":235000},{"id":"a554c404-df13-4690-b3f5-a23290d52040","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":195000,"maxValue":235000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"684d4583-6f49-4fa5-bace-5a4a0ef86ca5","title":"Accounting Operations and Payroll Manager","department":"Finance","team":"Accounting","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-09T02:09:37.512+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/684d4583-6f49-4fa5-bace-5a4a0ef86ca5","applyUrl":"https://jobs.ashbyhq.com/decagon/684d4583-6f49-4fa5-bace-5a4a0ef86ca5/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and payroll excellence—balancing precision with agility in a fast-moving environment where our work directly enables the company’s next stage of growth.
About the Role
We’re looking for a high-impact Finance Operations & Payroll Manager to build the finance engine that keeps our company scaling. You’ll own payroll, expenses, AP, and AR, transforming these core operations into smooth, scalable systems that support a fast-moving, high-growth team. This is a high-impact individual contributor role responsible for ensuring accurate, compliant, and timely payroll while helping build the processes and controls needed to support a rapidly scaling organization.
In this role, you will
Own end-to-end global payroll processing for accuracy and compliance, including management of new hires, terminations, bonuses, and other variable compensation
Perform payroll reconciliations, reporting, and audit support while maintaining strong process documentation and internal controls
Administer end-to-end business travel and expense operations including corporate card management, expense report review, policy enforcement, and travel vendor relationships ensuring compliance, accurate GL coding, timely reimbursement, and monthly T&E reporting and variance analysis
Oversee accounts payable and accounts receivable, ensuring timely processing, accurate coding, and proper approvals while proactively managing vendor payments, cash application, and aging reports
Lead month-end close activities across payroll, AP, and AR, including accruals and reconciliations
Partner cross-functionally with People and Finance to support headcount growth and identify opportunities to improve automation and system efficiency across all owned functions
Your background looks something like this
6-8 years of progressive payroll experience, with full ownership of U.S. payroll
Strong experience managing multi-state U.S. payroll in a high-growth or dynamic environment
Deep knowledge of payroll compliance, tax regulations, and reporting requirements.
Experience working closely with HR / People and Finance teams
Strong attention to detail and the ability to independently reconcile and resolve discrepancies
A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment
Even better if you have
Have worked in a hyper growth company
Some exposure to or familiarity with accounts payable, accounts receivable, and/or business travel and expense operations
Compensation
$160,000 - $200,000 + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\nThe Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and payroll excellence—balancing precision with agility in a fast-moving environment where our work directly enables the company’s next stage of growth.\n\n \n \n\nAbout the Role\nWe’re looking for a high-impact Finance Operations & Payroll Manager to build the finance engine that keeps our company scaling. You’ll own payroll, expenses, AP, and AR, transforming these core operations into smooth, scalable systems that support a fast-moving, high-growth team. This is a high-impact individual contributor role responsible for ensuring accurate, compliant, and timely payroll while helping build the processes and controls needed to support a rapidly scaling organization.\n\n \n \n\nIn this role, you will\n\n - Own end-to-end global payroll processing for accuracy and compliance, including management of new hires, terminations, bonuses, and other variable compensation\n\n - Perform payroll reconciliations, reporting, and audit support while maintaining strong process documentation and internal controls\n\n - Administer end-to-end business travel and expense operations including corporate card management, expense report review, policy enforcement, and travel vendor relationships ensuring compliance, accurate GL coding, timely reimbursement, and monthly T&E reporting and variance analysis\n\n - Oversee accounts payable and accounts receivable, ensuring timely processing, accurate coding, and proper approvals while proactively managing vendor payments, cash application, and aging reports\n\n - Lead month-end close activities across payroll, AP, and AR, including accruals and reconciliations\n\n - Partner cross-functionally with People and Finance to support headcount growth and identify opportunities to improve automation and system efficiency across all owned functions\n\nYour background looks something like this\n\n - 6-8 years of progressive payroll experience, with full ownership of U.S. payroll\n\n - Strong experience managing multi-state U.S. payroll in a high-growth or dynamic environment\n\n - Deep knowledge of payroll compliance, tax regulations, and reporting requirements.\n\n - Experience working closely with HR / People and Finance teams\n\n - Strong attention to detail and the ability to independently reconcile and resolve discrepancies\n\n - A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment\n\nEven better if you have\n\n - Have worked in a hyper growth company\n\n - Some exposure to or familiarity with accounts payable, accounts receivable, and/or business travel and expense operations\n\nCompensation\n\n$160,000 - $200,000 + equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"63ec1a43-734d-4c34-8bf8-02d62cc97609","tierSummary":"$160K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"543ec4cd-49ec-4bf0-b373-cc1fc7b412dd","summary":"$160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"id":"a35bc8bb-db2e-4662-8640-609f3d36fe07","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"60613af4-9061-426a-b4d6-720a4399be37","title":"Brand Designer","department":"Marketing","team":"Brand Design","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-15T23:37:22.339+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/60613af4-9061-426a-b4d6-720a4399be37","applyUrl":"https://jobs.ashbyhq.com/decagon/60613af4-9061-426a-b4d6-720a4399be37/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Brand Design at Decagon shapes the visual identity of our company and helps define how we’re perceived by customers, partners, and the broader AI community. Our work turns sophisticated technology into clear, confident, and differentiated brand storytelling—across campaigns, content, web, and moments that shape perception.
We believe strong brands are built through taste, consistency, and conviction. We care deeply about craft, narrative, cohesion, and expanding the brand into new, exciting territories while building its core. Designers here grow by shipping work fast, operating with urgency, developing a strong point of view, and raising the bar together.
About the Role
This role sits at the heart of Decagon’s brand expression. As a Brand Designer, you’ll help shape how Decagon shows up in the world—how we tell our story, how we stand apart, and how our brand evolves as the company scales.
You’ll work on marketing-led brand initiatives that influence perception and drive growth, contributing to both foundational brand work and high-visibility moments. This role is ideal for a designer who is excited by storytelling, energized by momentum, and motivated by building a brand thoughtfully, not just executing individual assets.
You won’t be handed a perfectly defined box. Instead, you’ll help define the edges—learning where to push, where to refine, and how to maintain coherence as the brand expands.
In this role, you will
Design and art direct high-quality brand assets across campaigns, web, sales materials, video, events, social, and internal storytelling.
Help evolve and expand Decagon’s brand design system—bringing consistency while pushing into new, differentiated expressions.
Contribute to brand strategy and messaging, and translate that thinking into clear and compelling visuals.
Bring systems thinking and attention to detail to developing layouts, concepts, and executions.
Iterate quickly based on feedback, often across multiple workstreams, balancing speed with polish.
Bring references, inspiration, and creative ideas that help Decagon stand out.
Maintain consistency and quality across all brand touchpoints.
Your background looks something like this
4-6 years of experience in brand design, art direction, and marketing-focused creative roles.
A portfolio that demonstrates strong visual taste, storytelling, and brand thinking.
Proficient in Figma and Adobe Creative Suite, with a strong interest and curiosity in dabbling in AI design models and tools.
Experience designing for marketing surfaces (web, campaigns, decks, events, content).
Strong fundamentals in typography, layout, color, and hierarchy.
Ability to interpret a brief and execute thoughtful, on-brand creative.
Comfort working in high-velocity environments with evolving priorities.
Even better if you have
Interest in technology and AI-driven companies (prior AI experience not required).
Some experience with filming and editing social content is a great-to-have.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nBrand Design at Decagon shapes the visual identity of our company and helps define how we’re perceived by customers, partners, and the broader AI community. Our work turns sophisticated technology into clear, confident, and differentiated brand storytelling—across campaigns, content, web, and moments that shape perception.\n\nWe believe strong brands are built through taste, consistency, and conviction. We care deeply about craft, narrative, cohesion, and expanding the brand into new, exciting territories while building its core. Designers here grow by shipping work fast, operating with urgency, developing a strong point of view, and raising the bar together.\n\n \n\nAbout the Role\n\nThis role sits at the heart of Decagon’s brand expression. As a Brand Designer, you’ll help shape how Decagon shows up in the world—how we tell our story, how we stand apart, and how our brand evolves as the company scales.\n\nYou’ll work on marketing-led brand initiatives that influence perception and drive growth, contributing to both foundational brand work and high-visibility moments. This role is ideal for a designer who is excited by storytelling, energized by momentum, and motivated by building a brand thoughtfully, not just executing individual assets.\n\nYou won’t be handed a perfectly defined box. Instead, you’ll help define the edges—learning where to push, where to refine, and how to maintain coherence as the brand expands.\n\n \n\nIn this role, you will\n\n - Design and art direct high-quality brand assets across campaigns, web, sales materials, video, events, social, and internal storytelling.\n\n - Help evolve and expand Decagon’s brand design system—bringing consistency while pushing into new, differentiated expressions.\n\n - Contribute to brand strategy and messaging, and translate that thinking into clear and compelling visuals.\n\n - Bring systems thinking and attention to detail to developing layouts, concepts, and executions.\n\n - Iterate quickly based on feedback, often across multiple workstreams, balancing speed with polish.\n\n - Bring references, inspiration, and creative ideas that help Decagon stand out.\n\n - Maintain consistency and quality across all brand touchpoints.\n\n \n\nYour background looks something like this\n\n - 4-6 years of experience in brand design, art direction, and marketing-focused creative roles.\n\n - A portfolio that demonstrates strong visual taste, storytelling, and brand thinking.\n\n - Proficient in Figma and Adobe Creative Suite, with a strong interest and curiosity in dabbling in AI design models and tools.\n\n - Experience designing for marketing surfaces (web, campaigns, decks, events, content).\n\n - Strong fundamentals in typography, layout, color, and hierarchy.\n\n - Ability to interpret a brief and execute thoughtful, on-brand creative.\n\n - Comfort working in high-velocity environments with evolving priorities.\n\n \n\nEven better if you have\n\n - Interest in technology and AI-driven companies (prior AI experience not required).\n\n - Some experience with filming and editing social content is a great-to-have.\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"abec3106-e0ff-4204-9019-f98a445eaab3","tierSummary":"$160K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"470950de-6335-46b8-8941-8fff82da4110","summary":"$160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"id":"f9ec452e-da88-43bf-a711-15f287e44862","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"a3c63e40-5e2b-432b-ab23-44bef924634d","title":"Enterprise Account Executive","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"Australia","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-06-18T15:33:15.555+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a3c63e40-5e2b-432b-ab23-44bef924634d","applyUrl":"https://jobs.ashbyhq.com/decagon/a3c63e40-5e2b-432b-ab23-44bef924634d/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our Sydney office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our Sydney office.\n\n \n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n\n \n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n\n \n\nEven better\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"7d9e30a4-249b-4032-930c-4bd7bc8addb1","title":"Senior Agent Product Manager - Sydney","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"Australia","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-06-19T11:44:26.648+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7d9e30a4-249b-4032-930c-4bd7bc8addb1","applyUrl":"https://jobs.ashbyhq.com/decagon/7d9e30a4-249b-4032-930c-4bd7bc8addb1/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis is the most strategic customer-facing role at Decagon. You are the technical owner who drives the delivery that wins the deal and the executive partner who creates the long-term AI roadmap vision. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n \n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Daily lunches and snacks in the office to keep you at your best\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}}],"apiVersion":"1"}