About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better if you have
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office.\n\n\n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n \n \n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n \n \n\nEven better if you have\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$230K – $320K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$230K - $320K","compensationTiers":[{"id":"0ee5bef1-24aa-43e4-ad72-c9b3c44e1653","tierSummary":"On-Target Earnings $230K – $320K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"1d7354c6-bc97-467b-a64f-8127d95c630c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"011366a3-ab80-475b-b168-873a428a2317","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"6d5428c0-1903-410d-989a-fe4d9ce87467","summary":"On-Target Earnings $230K – $320K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":230000,"maxValue":320000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":230000,"maxValue":320000}]}},{"id":"ca69cd40-646d-44a8-a052-6f40294b123b","title":"Director of Sales, Enterprise","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-04-29T23:10:28.593+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ca69cd40-646d-44a8-a052-6f40294b123b","applyUrl":"https://jobs.ashbyhq.com/decagon/ca69cd40-646d-44a8-a052-6f40294b123b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our San Francisco office.
The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.
Your background looks something like this
Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.
Trained in MEDDPICC sales methodology or similar value selling framework.
Hire, train, and develop top enterprise AEs while fostering a high-performance culture.
Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.
Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.
Even better if you have
Have experience in territory planning and developing effective sales playbooks.
Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.
Proven ability to drive the sales process from plan to close on large deals.
Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.
Compensation
OTE $336,000 - $420,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our San Francisco office.\n\nThe enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.\n\n\n\nYour background looks something like this\n\n - Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.\n\n - Trained in MEDDPICC sales methodology or similar value selling framework.\n\n - Hire, train, and develop top enterprise AEs while fostering a high-performance culture.\n\n - Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.\n\n - Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.\n \n \n\nEven better if you have\n\n - Have experience in territory planning and developing effective sales playbooks.\n\n - Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.\n\n - Proven ability to drive the sales process from plan to close on large deals.\n\n - Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.\n\n\n\nCompensation\n\nOTE $336,000 - $420,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$336K – $420K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$336K - $420K","compensationTiers":[{"id":"91dfc8af-dca9-47b2-bf31-d09f5581636d","tierSummary":"On-Target Earnings $336K – $420K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"8c3e0bcb-191f-4cfe-a0dd-6ad1c30f0c0d","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"dd7e1005-b408-4d68-b73e-ff91fc9d245d","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"efa326e2-28e7-4475-85de-f387de65fdec","summary":"On-Target Earnings $336K – $420K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":336000,"maxValue":420000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":336000,"maxValue":420000}]}},{"id":"c1ac7d78-028b-451e-a10a-48c3c11308ea","title":"Senior Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2025-08-22T16:44:59.640+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c1ac7d78-028b-451e-a10a-48c3c11308ea","applyUrl":"https://jobs.ashbyhq.com/decagon/c1ac7d78-028b-451e-a10a-48c3c11308ea/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Your background looks something like this
6+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n\n\nYour background looks something like this\n\n - 6+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"42fd06a4-f1e3-4ad8-995b-9af96153dcf5","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"adba1c9b-c95a-4790-8ebe-7d7d17aa76a3","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"85b0bcdb-1c9d-4f00-a3f8-a08b0725c422","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"dcf9b561-f2fb-422b-88a9-33ce76e96608","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-26T00:47:45.021+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/dcf9b561-f2fb-422b-88a9-33ce76e96608","applyUrl":"https://jobs.ashbyhq.com/decagon/dcf9b561-f2fb-422b-88a9-33ce76e96608/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
$200K – $285K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n\n\n\nCompensation\n\n$200K – $285K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $285K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$200K - $285K","compensationTiers":[{"id":"29759207-d954-4f35-ae42-560875a939aa","tierSummary":"$200K – $285K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"74c80418-8579-4970-bf63-2e98c0547972","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"2dc0e5cb-3dbe-4248-bac5-35ce3227a51e","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"ff467b03-d8e7-43b2-b301-8b9cd87b3129","summary":"$200K – $285K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":285000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":285000}]}},{"id":"b295b323-3d01-4126-94c1-9fc7489ebdf0","title":"Engineering Manager, Agent Orchestration","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-10T23:26:26.338+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/b295b323-3d01-4126-94c1-9fc7489ebdf0","applyUrl":"https://jobs.ashbyhq.com/decagon/b295b323-3d01-4126-94c1-9fc7489ebdf0/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
We’re looking for an Engineering Manager to lead the Agent Orchestration team. This is a highly technical, player/coach leadership role at the core of Decagon’s product. You’ll lead the team responsible for the runtime and control plane that powers every agent interaction—coordinating model reasoning, tool use, and evaluation in production—and own the technical strategy and delivery for the orchestration engine behind every customer conversation.
You’ll hire and develop a high-performing team while staying close to architecture, debugging, and reliability. You’ll partner closely with Research, Infrastructure, Product Engineering, and Agent SWE to translate frontier model improvements into predictable, safe, and scalable agent behavior in real customer environments. Success requires strong people leadership, clear execution in ambiguous problem spaces, and the technical depth to drive correctness and operational excellence.
In this role, you will
Build, lead, and develop a high performing team of engineers, including hiring, coaching, and performance management.
Own the technical strategy and roadmap for Decagon’s orchestration engine, balancing speed of iteration with correctness and safety.
Drive architecture for systems that coordinate complex reasoning and action flows at scale.
Set reliability, testing, and observability standards across the orchestration stack, and build an operating cadence that prevents repeated incidents.
Create frameworks and guardrails that enable fast, safe iteration on agent behavior, evaluation, and rollout.
Partner with Product, Research, and Infrastructure teams to define requirements, navigate tradeoffs, and ship multi-quarter initiatives that move core company metrics.
Your background will look something like this
Have 2+ years of engineering management experience leading high performing teams in fast-moving environments.
Have strong technical depth and an IC foundation that enables you to guide architecture, debug complex failures, and make sound trade-offs.
Have experience building distributed systems, execution engines, real-time platforms, or other high scale systems where correctness and reliability matter.
Have a track record of delivering multi-quarter projects through ambiguity, creating clarity for your team and stakeholders.
Care deeply about engineering craft and operational excellence, including testing strategy, observability, and incident learning.
Communicate clearly and collaborate well across Product, Research, and Infrastructure teams.
Even better if you have
Experience with agent frameworks, runtimes, orchestration logic, or tool use systems.
Experience with evaluation, experimentation, or model quality measurement systems.
Experience building guardrails for safety-critical or highly reliable systems.
Compensation
$280,000 - $430,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n\n\nAbout the Role\n\nWe’re looking for an Engineering Manager to lead the Agent Orchestration team. This is a highly technical, player/coach leadership role at the core of Decagon’s product. You’ll lead the team responsible for the runtime and control plane that powers every agent interaction—coordinating model reasoning, tool use, and evaluation in production—and own the technical strategy and delivery for the orchestration engine behind every customer conversation.\n\nYou’ll hire and develop a high-performing team while staying close to architecture, debugging, and reliability. You’ll partner closely with Research, Infrastructure, Product Engineering, and Agent SWE to translate frontier model improvements into predictable, safe, and scalable agent behavior in real customer environments. Success requires strong people leadership, clear execution in ambiguous problem spaces, and the technical depth to drive correctness and operational excellence.\n\n\n\nIn this role, you will\n\n - Build, lead, and develop a high performing team of engineers, including hiring, coaching, and performance management.\n\n - Own the technical strategy and roadmap for Decagon’s orchestration engine, balancing speed of iteration with correctness and safety.\n\n - Drive architecture for systems that coordinate complex reasoning and action flows at scale.\n\n - Set reliability, testing, and observability standards across the orchestration stack, and build an operating cadence that prevents repeated incidents.\n\n - Create frameworks and guardrails that enable fast, safe iteration on agent behavior, evaluation, and rollout.\n\n - Partner with Product, Research, and Infrastructure teams to define requirements, navigate tradeoffs, and ship multi-quarter initiatives that move core company metrics.\n\n\n\nYour background will look something like this\n\n - Have 2+ years of engineering management experience leading high performing teams in fast-moving environments.\n\n - Have strong technical depth and an IC foundation that enables you to guide architecture, debug complex failures, and make sound trade-offs.\n\n - Have experience building distributed systems, execution engines, real-time platforms, or other high scale systems where correctness and reliability matter.\n\n - Have a track record of delivering multi-quarter projects through ambiguity, creating clarity for your team and stakeholders.\n\n - Care deeply about engineering craft and operational excellence, including testing strategy, observability, and incident learning.\n\n - Communicate clearly and collaborate well across Product, Research, and Infrastructure teams.\n\n\n\nEven better if you have\n\n - Experience with agent frameworks, runtimes, orchestration logic, or tool use systems.\n\n - Experience with evaluation, experimentation, or model quality measurement systems.\n\n - Experience building guardrails for safety-critical or highly reliable systems.\n\n\n\nCompensation\n\n$280,000 - $430,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$280K – $430K • Offers Equity","scrapeableCompensationSalarySummary":"$280K - $430K","compensationTiers":[{"id":"60475288-734f-49db-a940-7c1076d2cb6b","tierSummary":"$280K – $430K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"dee9440d-1b73-497b-b96a-c9c4d9e67604","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"e778a519-a429-43cf-b0ad-825314befc9d","summary":"$280K – $430K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":280000,"maxValue":430000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":280000,"maxValue":430000}]}},{"id":"f42e38fc-aa61-44c2-8e04-3e6d0ae5a7a3","title":"Strategic Account Director - West","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2024-11-12T04:20:48.743+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f42e38fc-aa61-44c2-8e04-3e6d0ae5a7a3","applyUrl":"https://jobs.ashbyhq.com/decagon/f42e38fc-aa61-44c2-8e04-3e6d0ae5a7a3/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel.
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Previous experience selling AI or customer support/experience software
Compensation
OTE $340,000 - $380,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. \n\n\n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon \n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) \n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion \n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue \n\n - Develop and execute account plans to execute strategic deals \n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel.\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n\n\nEven better if you have\n\n - Previous experience selling AI or customer support/experience software\n\n\n\nCompensation\n\nOTE $340,000 - $380,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$340K – $370K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$340K - $370K","compensationTiers":[{"id":"002b6be8-4cc7-4f13-9430-8386f10047c8","tierSummary":"On-Target Earnings $340K – $370K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"2913fee5-fd67-4007-9f3f-99b907e54abe","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"28ca479a-8af5-4c60-bac3-4f61bbf2ea76","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"5a77d249-802d-4c21-b311-1606fd24feb2","summary":"On-Target Earnings $340K – $370K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":370000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":370000}]}},{"id":"63dd8fb8-8c5b-44e4-8371-5ad453b56eb8","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-05-05T03:58:51.378+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/63dd8fb8-8c5b-44e4-8371-5ad453b56eb8","applyUrl":"https://jobs.ashbyhq.com/decagon/63dd8fb8-8c5b-44e4-8371-5ad453b56eb8/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $280K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$200K - $280K","compensationTiers":[{"id":"805d45df-fdea-47e6-bcbb-2ef06fda38c6","tierSummary":"On Target Earnings $200K – $280K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"759769ec-f71a-4107-93c2-56198b85637d","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"0a9d2bbb-d999-42f9-bf0c-4544324d5b3c","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"9c678d99-b597-496b-b665-c68a83f14d66","summary":"On Target Earnings $200K – $280K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":280000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":280000}]}},{"id":"d790a2a2-958d-4f49-96ed-adbd68d2e6ce","title":"Product Manager","department":"Product","team":"Product Manager","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-24T00:06:02.143+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d790a2a2-958d-4f49-96ed-adbd68d2e6ce","applyUrl":"https://jobs.ashbyhq.com/decagon/d790a2a2-958d-4f49-96ed-adbd68d2e6ce/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. Building truly successful AI products isn’t just about model quality — it’s about the infrastructure, tooling, and workflows that allow customers to configure, monitor, and improve their agents at scale.
The Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.
About the Role
On the Product team, you’ll own the roadmap for a major product area and partner with customers and internal teams to deliver features that make Decagon’s platform powerful, flexible, and enterprise-ready. Your work might include:
Designing AI-powered features that turn raw conversation data into instant, actionable insights for customers.
Building intelligent systems that give enterprises precise control over how their agents learn, adapt, and deploy in production.
Creating self-serve configuration experiences that feel effortless — powered by real-time AI guidance and automation.
Expanding the platform’s reach by connecting AI agents to live data streams, tools, and APIs that unlock new use cases.
You’ll partner closely with engineering, design, sales, agent product managers and our leadership team to ensure the core platform meets the needs of both our largest enterprises and fastest-growing startups.
In this role, you will
Shape the roadmap for core capabilities that power the next generation of AI agents from first concept to launch.
Work closely with customers to uncover new ways AI can transform their workflows, unlock automation, and elevate customer experience.
Translate breakthrough ideas into clear product specs, then partner with engineering and design to bring them to life.
Your background looks something like this
Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
Strong technical acumen — comfortable discussing APIs, data models, and architecture with engineers.
Strong communication and relationship-building skills.
Proven track record of shipping impactful features in fast-paced environments.
Even better if you have
A Computer Science, Engineering, or Math degree or equivalent technical experience.
Previous startup or high-growth company experience.
Compensation
$232K – $290K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. Building truly successful AI products isn’t just about model quality — it’s about the infrastructure, tooling, and workflows that allow customers to configure, monitor, and improve their agents at scale.\n\nThe Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.\n\nAs one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.\n\n\n\nAbout the Role\n\nOn the Product team, you’ll own the roadmap for a major product area and partner with customers and internal teams to deliver features that make Decagon’s platform powerful, flexible, and enterprise-ready. Your work might include:\n\n - Designing AI-powered features that turn raw conversation data into instant, actionable insights for customers.\n\n - Building intelligent systems that give enterprises precise control over how their agents learn, adapt, and deploy in production.\n\n - Creating self-serve configuration experiences that feel effortless — powered by real-time AI guidance and automation.\n\n - Expanding the platform’s reach by connecting AI agents to live data streams, tools, and APIs that unlock new use cases.\n\nYou’ll partner closely with engineering, design, sales, agent product managers and our leadership team to ensure the core platform meets the needs of both our largest enterprises and fastest-growing startups.\n\n\n\nIn this role, you will\n\n - Shape the roadmap for core capabilities that power the next generation of AI agents from first concept to launch.\n\n - Work closely with customers to uncover new ways AI can transform their workflows, unlock automation, and elevate customer experience.\n\n - Translate breakthrough ideas into clear product specs, then partner with engineering and design to bring them to life.\n \n \n\nYour background looks something like this\n\n - Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)\n\n - Strong technical acumen — comfortable discussing APIs, data models, and architecture with engineers.\n\n - Strong communication and relationship-building skills.\n\n - Proven track record of shipping impactful features in fast-paced environments.\n \n \n\nEven better if you have\n\n - A Computer Science, Engineering, or Math degree or equivalent technical experience.\n\n - Previous startup or high-growth company experience.\n\n\n\nCompensation\n\n$232K – $290K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$232K – $290K • Offers Equity","scrapeableCompensationSalarySummary":"$232K - $290K","compensationTiers":[{"id":"d130fea0-871a-4708-8924-4d8c62e38028","tierSummary":"Base Salary $232K – $290K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"1b6507b5-0e1f-4cc6-999b-1287cb5c9e0c","summary":"Base Salary $232K – $290K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":232000,"maxValue":290000},{"id":"4bafa098-01fe-498b-b3f7-b2c7bb8f85fb","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":232000,"maxValue":290000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"90c40e13-345e-4855-944e-c8f6b462a78e","title":"Senior Software Engineer, Agents","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-01T02:34:48.118+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/90c40e13-345e-4855-944e-c8f6b462a78e","applyUrl":"https://jobs.ashbyhq.com/decagon/90c40e13-345e-4855-944e-c8f6b462a78e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nOn the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nEngineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts\n\n - Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers\n\n\n\nYour background looks something like this\n\n - Have 5+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n\n\nEven better\n\n - Prior experience working with multi-modal models\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"5a36d29a-c896-430f-bb79-00417600d2a4","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"556da5f8-37dd-4f36-abe2-3902ff963761","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"83c62e51-c15d-48af-b446-8388cea727d6","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"e31c0645-7325-43b9-9d58-0acc40904240","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-08-26T16:28:37.878+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e31c0645-7325-43b9-9d58-0acc40904240","applyUrl":"https://jobs.ashbyhq.com/decagon/e31c0645-7325-43b9-9d58-0acc40904240/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
$200K – $285K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n\n\nAbout the Role\n\nThis role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n\n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n\n\n\nCompensation\n\n$200K – $285K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $285K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$200K - $285K","compensationTiers":[{"id":"2ed3c328-c035-4a6e-8572-4c0fce85077c","tierSummary":"$200K – $285K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"b74657fb-4248-4ad9-94dd-d676095ebc83","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"96767f59-6241-4bb2-8e9c-46d9666671b9","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"8aa77298-0005-4d3d-8341-8cd7deb74c3b","summary":"$200K – $285K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":285000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":285000}]}},{"id":"ee6c3e3f-b6ce-4945-a367-172d2b62ccf8","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-02T19:52:11.611+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ee6c3e3f-b6ce-4945-a367-172d2b62ccf8","applyUrl":"https://jobs.ashbyhq.com/decagon/ee6c3e3f-b6ce-4945-a367-172d2b62ccf8/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
£145k – £180K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n \n \n\nCompensation\n\n£145k – £180K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£145K – £180K • Offers Equity","scrapeableCompensationSalarySummary":"£145K - £180K","compensationTiers":[{"id":"1f09d88a-01be-4734-a1dc-b3c741e13f54","tierSummary":"£145K – £180K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"269b1b3f-5a26-4914-86c4-048c9f850418","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"1240a120-41fc-4a8f-bdee-cd17bf749335","summary":"£145K – £180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":145000,"maxValue":180000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":145000,"maxValue":180000}]}},{"id":"c309c767-3553-42e1-81ec-73cc3b88c2ce","title":"Founder's Office, Founder Associate","department":"Founders Office","team":"Founders Office","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-26T19:15:32.627+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c309c767-3553-42e1-81ec-73cc3b88c2ce","applyUrl":"https://jobs.ashbyhq.com/decagon/c309c767-3553-42e1-81ec-73cc3b88c2ce/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Calling all founders and future founders - Decagon is building out the Founder's Office.
This is a high leverage, high motor, and high impact team of Founder Associates that works directly with our Founders and Execs to scale the business and shape the foundation of a world-class AI company. You will have a front-row seat and a very direct role in tackling our highest-priority strategic and operational challenges as we continue to grow. You will drive strategic initiatives across the company, identify key areas for improvement, build processes, and ultimately get things done.
Your background looks something like this
Are a past founder, or have ambitions of becoming one in the future
Are a killer operator who thrives in fast-paced environments, has extremely high ownership, and enjoys wearing multiple hats to take on new and ambiguous challenges
Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions
Believe in first-principles thinking: you’re extremely good at analyzing problems and using data to inform decisions, optimize processes, and track performance
Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization
Are passionate about building from the ground up, with a strong bias toward action and intensity
Compensation
$170k - $250k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nCalling all founders and future founders - Decagon is building out the Founder's Office.\n\nThis is a high leverage, high motor, and high impact team of Founder Associates that works directly with our Founders and Execs to scale the business and shape the foundation of a world-class AI company. You will have a front-row seat and a very direct role in tackling our highest-priority strategic and operational challenges as we continue to grow. You will drive strategic initiatives across the company, identify key areas for improvement, build processes, and ultimately get things done.\n\n\n\nYour background looks something like this\n\n - Are a past founder, or have ambitions of becoming one in the future\n\n - Are a killer operator who thrives in fast-paced environments, has extremely high ownership, and enjoys wearing multiple hats to take on new and ambiguous challenges\n\n - Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions\n\n - Believe in first-principles thinking: you’re extremely good at analyzing problems and using data to inform decisions, optimize processes, and track performance\n\n - Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization\n\n - Are passionate about building from the ground up, with a strong bias toward action and intensity\n\n\n\nCompensation\n\n$170k - $250k + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$170K – $250K • Offers Equity","scrapeableCompensationSalarySummary":"$170K - $250K","compensationTiers":[{"id":"8cc312e7-7766-471f-888d-ac8744472134","tierSummary":"$170K – $250K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"5f5e1840-6b5e-467f-aef4-682818c69e84","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"86db6ce0-848b-485f-b0ea-0ef31155a6eb","summary":"$170K – $250K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":170000,"maxValue":250000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":170000,"maxValue":250000}]}},{"id":"9efceeb7-9c23-481d-84c2-7c7fa1f59ef9","title":"Senior Technical Recruiter","department":"People","team":"Recruiting","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-02-03T03:35:09.300+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9efceeb7-9c23-481d-84c2-7c7fa1f59ef9","applyUrl":"https://jobs.ashbyhq.com/decagon/9efceeb7-9c23-481d-84c2-7c7fa1f59ef9/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.
About the Role
Decagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Technical Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.
In this role, you will
Partner with company leaders and Co-Founders to build our Engineering teams
Think outside of the box to engage with and close top talent
Build and optimize interview processes for speed and efficiency
Operate with a one team mindset in meeting bold team wide hiring goals
Your background looks something like this
Have 8+ years of experience in a full-cycle recruiting role
You’ve built and scaled top talent teams in competitive markets
An effective communicator and adept at building strong partnerships with stakeholders and candidates alike
You’re comfortable navigating ambiguity and a fast paced environment
Even better if you have
Bring deep knowledge of the AI talent landscape and a network of top-tier candidates
Use data proactively to unblock hiring challenges and inform decision-making
Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great
Compensation
$180k - $240k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.\n\n\n\nAbout the Role\n\nDecagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Technical Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.\n\n\n\nIn this role, you will\n\n - Partner with company leaders and Co-Founders to build our Engineering teams\n\n - Think outside of the box to engage with and close top talent\n\n - Build and optimize interview processes for speed and efficiency\n\n - Operate with a one team mindset in meeting bold team wide hiring goals\n \n \n\nYour background looks something like this\n\n - Have 8+ years of experience in a full-cycle recruiting role\n\n - You’ve built and scaled top talent teams in competitive markets\n\n - An effective communicator and adept at building strong partnerships with stakeholders and candidates alike\n\n - You’re comfortable navigating ambiguity and a fast paced environment\n \n \n\nEven better if you have\n\n - Bring deep knowledge of the AI talent landscape and a network of top-tier candidates\n\n - Use data proactively to unblock hiring challenges and inform decision-making\n\n - Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great\n\n\n\nCompensation\n\n$180k - $240k + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$180K – $240K • Offers Equity","scrapeableCompensationSalarySummary":"$180K - $240K","compensationTiers":[{"id":"18e15a6c-acc8-425d-93dc-17034aaaa23d","tierSummary":"$180K – $240K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"d261bb78-77bc-4ae6-b7c8-525511ef106f","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"32fa46f8-2925-475e-9134-300b2c4c678e","summary":"$180K – $240K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":240000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":240000}]}},{"id":"9ffd6359-d0ff-4ab6-b210-0fb05d2c459c","title":"Field Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"San Francisco","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-01-21T20:45:31.831+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9ffd6359-d0ff-4ab6-b210-0fb05d2c459c","applyUrl":"https://jobs.ashbyhq.com/decagon/9ffd6359-d0ff-4ab6-b210-0fb05d2c459c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are seeking a systems-minded engineer to design, prototype, and build the internal tooling, data infrastructure, and automated workflows that ensure User Operations remains seamlessly aligned with Product and Engineering, even as our product surface rapidly expands. This is a technical IC role focused on designing and shipping robust, scalable software—not managing projects or creating slide decks.
You'll create systems that power feedback loops, automate workflows, connect APIs, and deliver actionable insights, enabling our teams to move at the same pace as our innovative product organization.
In this role, you will
Coordinate product launches across internal User Operations teams and external partners to guarantee seamless execution and support readiness.
Architect launch‑readiness systems that streamline formerly manual processes, replacing ad‑hoc docs and meetings with automated workflows, dashboards, and alerting to build for scale.
Develop and implement scalable feedback loops between support, product, and engineering so customer insights are continuously integrated into product strategy.
Prototype quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering.
Collaborate cross‑functionally with Product, Engineering, Marketing, Legal, and Operations to align on launch goals, timelines, and readiness metrics.
Identify risks and challenges during rollouts, proposing solutions that safeguard customer experience and service levels.
Continuously automate, replacing every repetitive touchpoint with scripts, agents, or LLM‑powered flows.
Your background looks something like this
Have 4+ years experience in project launch coordination, especially within a customer support environment (internal and/or external).
Write production-grade code in Python, SQL, or similar languages.
Enjoy developing internal tools, workflow engines, and lightweight platforms.
Understand and operationalize GTM workflows through thoughtful systems design.
Are comfortable navigating ambiguity and collaborating cross-functionally.
Prioritize exceptional user experiences for internal systems just as highly as customer-facing products.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are seeking a systems-minded engineer to design, prototype, and build the internal tooling, data infrastructure, and automated workflows that ensure User Operations remains seamlessly aligned with Product and Engineering, even as our product surface rapidly expands. This is a technical IC role focused on designing and shipping robust, scalable software—not managing projects or creating slide decks.\nYou'll create systems that power feedback loops, automate workflows, connect APIs, and deliver actionable insights, enabling our teams to move at the same pace as our innovative product organization.\n\n\n\nIn this role, you will\n\n - Coordinate product launches across internal User Operations teams and external partners to guarantee seamless execution and support readiness.\n\n - Architect launch‑readiness systems that streamline formerly manual processes, replacing ad‑hoc docs and meetings with automated workflows, dashboards, and alerting to build for scale.\n\n - Develop and implement scalable feedback loops between support, product, and engineering so customer insights are continuously integrated into product strategy.\n\n - Prototype quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering.\n\n - Collaborate cross‑functionally with Product, Engineering, Marketing, Legal, and Operations to align on launch goals, timelines, and readiness metrics.\n\n - Identify risks and challenges during rollouts, proposing solutions that safeguard customer experience and service levels.\n\n - Continuously automate, replacing every repetitive touchpoint with scripts, agents, or LLM‑powered flows.\n\n\n\nYour background looks something like this\n\n - Have 4+ years experience in project launch coordination, especially within a customer support environment (internal and/or external).\n\n - Write production-grade code in Python, SQL, or similar languages.\n\n - Enjoy developing internal tools, workflow engines, and lightweight platforms.\n\n - Understand and operationalize GTM workflows through thoughtful systems design.\n\n - Are comfortable navigating ambiguity and collaborating cross-functionally.\n\n - Prioritize exceptional user experiences for internal systems just as highly as customer-facing products.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$240K – $280K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$240K - $280K","compensationTiers":[{"id":"b5a8e1f5-f159-4dd4-b1aa-2dbdcdb9a629","tierSummary":"On-Target Earnings $240K – $280K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"127d0299-9339-43de-8587-a362aef61da6","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"36f8a52c-6155-4e95-b6dc-142db074b527","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"035e8831-0b1b-4d47-9002-3e49c523ee4b","summary":"On-Target Earnings $240K – $280K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":280000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":280000}]}},{"id":"e19bc04b-5f18-4047-b3cf-7cb47a610948","title":"Senior GTM Recruiter","department":"People","team":"Recruiting","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Austin","address":{"postalAddress":{"postalCode":"73301","addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}}},{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}},{"location":"London","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}}}],"publishedAt":"2026-06-24T19:17:10.150+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e19bc04b-5f18-4047-b3cf-7cb47a610948","applyUrl":"https://jobs.ashbyhq.com/decagon/e19bc04b-5f18-4047-b3cf-7cb47a610948/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.
About the Role
Decagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Senior GTM Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.
In this role, you will
Partner with company leaders and Co-Founders to help scale our GTM teams
Think outside of the box to engage with and close top talent
Build and optimize interview processes for speed and efficiency
Operate with a one team mindset in meeting bold team wide hiring goals
Your background looks something like this
Have 4+ years of experience in a full-cycle recruiting role
You’ve built and scaled top talent teams in competitive markets
An effective communicator and adept at building strong partnerships with stakeholders and candidates alike
You’re comfortable navigating ambiguity and a fast paced environment
Even better
Bring deep knowledge of the AI talent landscape and a network of top-tier candidates
Use data proactively to unblock hiring challenges and inform decision-making
Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great
Compensation
$180k - $240k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.\n\n\n\nAbout the Role\n\nDecagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Senior GTM Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.\n\n\n\nIn this role, you will\n\n - Partner with company leaders and Co-Founders to help scale our GTM teams\n\n - Think outside of the box to engage with and close top talent\n\n - Build and optimize interview processes for speed and efficiency\n\n - Operate with a one team mindset in meeting bold team wide hiring goals\n \n \n\nYour background looks something like this\n\n - Have 4+ years of experience in a full-cycle recruiting role\n\n - You’ve built and scaled top talent teams in competitive markets\n\n - An effective communicator and adept at building strong partnerships with stakeholders and candidates alike\n\n - You’re comfortable navigating ambiguity and a fast paced environment\n \n \n\nEven better\n\n - Bring deep knowledge of the AI talent landscape and a network of top-tier candidates\n\n - Use data proactively to unblock hiring challenges and inform decision-making\n\n - Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great\n\n\n\nCompensation\n\n$180k - $240k + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$180K – $240K • Offers Equity","scrapeableCompensationSalarySummary":"$180K - $240K","compensationTiers":[{"id":"ee063906-5c7d-489d-90ff-1cca71b94b84","tierSummary":"$180K – $240K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"0883e33a-00a7-4fb3-b736-a11dc4a87383","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"ec21e943-d375-49a7-9369-412a92151e17","summary":"$180K – $240K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":240000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":240000}]}},{"id":"db2926db-4f62-49fc-bbcd-29825ada8d8c","title":"Enterprise Account Executive ","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-20T16:37:19.905+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/db2926db-4f62-49fc-bbcd-29825ada8d8c","applyUrl":"https://jobs.ashbyhq.com/decagon/db2926db-4f62-49fc-bbcd-29825ada8d8c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better if you have
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office.\n\n\n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n\n\n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n \n \n\nEven better if you have\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$230K – $320K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$230K - $320K","compensationTiers":[{"id":"931955aa-71ff-4826-a1da-bb61f364740d","tierSummary":"On-Target Earnings $230K – $320K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"1a7f04bc-c19e-429f-992f-f0e80143e974","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"21d7ca4b-f098-4fe9-86be-48c97a8d4f75","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"f6c0b76f-387c-48a0-b279-d89d903d14f2","summary":"On-Target Earnings $230K – $320K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":230000,"maxValue":320000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":230000,"maxValue":320000}]}},{"id":"476e3152-3f9a-48ea-89bd-30516bccead7","title":"Agent Development Manager","department":"Deployment Strategists","team":"Implementations","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-22T00:17:42.744+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/476e3152-3f9a-48ea-89bd-30516bccead7","applyUrl":"https://jobs.ashbyhq.com/decagon/476e3152-3f9a-48ea-89bd-30516bccead7/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$150K – $220K • Offers Equity","scrapeableCompensationSalarySummary":"$150K - $220K","compensationTiers":[{"id":"c61aa5e9-a222-4688-a5c0-e8e8f14f20b9","tierSummary":"$150K – $220K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"3b9f284f-b170-4df3-b8e4-b5d6780cf77c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"4b17e386-eb79-47ef-a36c-38a99f59f428","summary":"$150K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":220000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":220000}]}},{"id":"8a05ee9e-d732-4306-a628-43b79c5e36d3","title":"Executive Assistant","department":"People","team":"Executive Assistant","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-22T21:52:13.277+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/8a05ee9e-d732-4306-a628-43b79c5e36d3","applyUrl":"https://jobs.ashbyhq.com/decagon/8a05ee9e-d732-4306-a628-43b79c5e36d3/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a proactive and highly organized Executive Assistant to support several leaders on the executive team. This is a fast-paced, high-impact role where you’ll manage complex calendars, coordinate travel, plan events, act as a liaison for internal teams, and provide personal assistance as needed.
We need a sharp, dependable partner who can anticipate needs, maintain alignment on what matters most, and ensure information flows seamlessly across the organization.
In this role, you will
Manage complex calendars, prioritize meetings across competing requests, and keep schedules running smoothly
Handle travel and event logistics end-to-end, including last-minute changes and plans
Act as a central point of contact, keeping communication moving and organized
Support preparation for meetings, take notes, and track follow-ups and action items
Support personal logistics and requests
Help support team culture through onboarding, events, and day-to-day coordination
Track and manage team budgets and financial reporting
Your background looks something like this
Have 2+ years of Executive Assistant experience supporting C-level leaders or founders (ideally in a fast paced start-up environment)
Excel at managing complex calendars, travel, and competing priorities with precision
Are proactive, resourceful, and solutions-oriented, always thinking two steps ahead
Communicate effectively, concise when needed, detailed when necessary
Thrive in a fast-moving, high-growth environment where flexibility is essential
Handle confidential information with discretion and professionalism
Anticipating needs before they arise
Has a “no job is too small” attitude and takes on challenges with enthusiasm
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a proactive and highly organized Executive Assistant to support several leaders on the executive team. This is a fast-paced, high-impact role where you’ll manage complex calendars, coordinate travel, plan events, act as a liaison for internal teams, and provide personal assistance as needed.\n\nWe need a sharp, dependable partner who can anticipate needs, maintain alignment on what matters most, and ensure information flows seamlessly across the organization.\n\n\n\nIn this role, you will\n\n - Manage complex calendars, prioritize meetings across competing requests, and keep schedules running smoothly\n\n - Handle travel and event logistics end-to-end, including last-minute changes and plans\n\n - Act as a central point of contact, keeping communication moving and organized\n\n - Support preparation for meetings, take notes, and track follow-ups and action items\n\n - Support personal logistics and requests\n\n - Help support team culture through onboarding, events, and day-to-day coordination\n\n - Track and manage team budgets and financial reporting\n\n \n\nYour background looks something like this\n\n - Have 2+ years of Executive Assistant experience supporting C-level leaders or founders (ideally in a fast paced start-up environment)\n\n - Excel at managing complex calendars, travel, and competing priorities with precision\n\n - Are proactive, resourceful, and solutions-oriented, always thinking two steps ahead\n\n - Communicate effectively, concise when needed, detailed when necessary\n\n - Thrive in a fast-moving, high-growth environment where flexibility is essential\n\n - Handle confidential information with discretion and professionalism\n\n - Anticipating needs before they arise\n\n - Has a “no job is too small” attitude and takes on challenges with enthusiasm\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$120K – $150K • Offers Equity","scrapeableCompensationSalarySummary":"$120K - $150K","compensationTiers":[{"id":"b486f635-b52d-489c-aeba-e7a80c8351cc","tierSummary":"$120K – $150K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"89253423-5f80-4e2b-9f68-ddb5e1760a8f","summary":"$120K – $150K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":150000},{"id":"d79dfffc-ce17-4f22-b3a7-6a9392d5c71b","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":150000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"a81a1a50-d497-4dff-8105-c7a890310396","title":"Solutions Architect - Infrastructure ","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-09-24T16:16:35.500+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a81a1a50-d497-4dff-8105-c7a890310396","applyUrl":"https://jobs.ashbyhq.com/decagon/a81a1a50-d497-4dff-8105-c7a890310396/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a Founding Solutions Architect - Infrastructure, a foundational technical hire who will shape the future of how enterprises deploy and scale our AI-powered platform. This role sits at the intersection of pre-sales engineering, deployment architecture, and enterprise infrastructure strategy. You will act as a trusted advisor to enterprise prospects and customers, guiding them through complex, ambiguous deployment conversations—from containerization strategies to multi-cloud architectures—ensuring Decagon integrates seamlessly into their existing infrastructure while meeting security, compliance, and scalability requirements.
As a founding hire in this function, you will define best practices for deployment solutioning, partner cross-functionally with Sales, Product, and Engineering, and set the standard for how Decagon engages with enterprises navigating sophisticated infrastructure requirements. You will establish technical credibility with stakeholders across the C-suite, security teams, platform engineering, and DevOps organizations.
In this role, you will
Partner with Account Executives to discover, qualify, and design deployment solutions that address customer infrastructure constraints and deliver measurable ROI.
Navigate ambiguous conversations with customers about their infrastructure landscape, translating diverse environments (GCP, AWS, hybrid, on-prem) into clear integration and deployment strategies for Decagon's platform.
Design containerization approaches, cloud function implementations, and infrastructure architectures tailored to each customer's unique requirements and security posture.
Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures to support growth.
Your background looks something like this
8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Solutions Engineer, or Technical Account Manager with a focus on infrastructure and deployment.
Deep fluency in containerization (Docker, Kubernetes), GCP Cloud Functions/Cloud Run, and AWS architecture patterns—with the ability to adapt recommendations to customer constraints.
Demonstrated success navigating ambiguous technical conversations with enterprise customers, asking the right discovery questions, and collaborating through uncertainty.
Strong ability to engage with diverse stakeholders—from platform engineers to CISOs to business leaders—and translate infrastructure requirements into actionable deployment strategies.
Even Better If You Have
2+ years of experience selling or architecting AI/ML infrastructure solutions in enterprise environments.
Experience working in a high-growth startup environment where you've built pre-sales infrastructure practices from the ground up.
Hands-on experience with infrastructure-as-code (Terraform, Pulumi), service mesh technologies, or multi-cloud deployment patterns.
An engineering background (DevOps, Platform Engineering, SRE, or software engineering) that enables you to dive deep into technical architecture and troubleshooting conversations.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a Founding Solutions Architect - Infrastructure, a foundational technical hire who will shape the future of how enterprises deploy and scale our AI-powered platform. This role sits at the intersection of pre-sales engineering, deployment architecture, and enterprise infrastructure strategy. You will act as a trusted advisor to enterprise prospects and customers, guiding them through complex, ambiguous deployment conversations—from containerization strategies to multi-cloud architectures—ensuring Decagon integrates seamlessly into their existing infrastructure while meeting security, compliance, and scalability requirements.\n\nAs a founding hire in this function, you will define best practices for deployment solutioning, partner cross-functionally with Sales, Product, and Engineering, and set the standard for how Decagon engages with enterprises navigating sophisticated infrastructure requirements. You will establish technical credibility with stakeholders across the C-suite, security teams, platform engineering, and DevOps organizations.\n\n\n\nIn this role, you will\n\n - Partner with Account Executives to discover, qualify, and design deployment solutions that address customer infrastructure constraints and deliver measurable ROI.\n\n - Navigate ambiguous conversations with customers about their infrastructure landscape, translating diverse environments (GCP, AWS, hybrid, on-prem) into clear integration and deployment strategies for Decagon's platform.\n\n - Design containerization approaches, cloud function implementations, and infrastructure architectures tailored to each customer's unique requirements and security posture.\n\n - Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures to support growth.\n\n\n\nYour background looks something like this\n\n - 8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Solutions Engineer, or Technical Account Manager with a focus on infrastructure and deployment.\n\n - Deep fluency in containerization (Docker, Kubernetes), GCP Cloud Functions/Cloud Run, and AWS architecture patterns—with the ability to adapt recommendations to customer constraints.\n\n - Demonstrated success navigating ambiguous technical conversations with enterprise customers, asking the right discovery questions, and collaborating through uncertainty.\n\n - Strong ability to engage with diverse stakeholders—from platform engineers to CISOs to business leaders—and translate infrastructure requirements into actionable deployment strategies.\n\n\n\nEven Better If You Have\n\n - 2+ years of experience selling or architecting AI/ML infrastructure solutions in enterprise environments.\n\n - Experience working in a high-growth startup environment where you've built pre-sales infrastructure practices from the ground up.\n\n - Hands-on experience with infrastructure-as-code (Terraform, Pulumi), service mesh technologies, or multi-cloud deployment patterns.\n\n - An engineering background (DevOps, Platform Engineering, SRE, or software engineering) that enables you to dive deep into technical architecture and troubleshooting conversations.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$220K – $350K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$220K - $350K","compensationTiers":[{"id":"96f05062-310b-4a46-9c34-f15a47406503","tierSummary":"On-Target Earnings $220K – $350K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"55d000bb-65e8-4169-97ac-8580fde608fa","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"e90bcd80-b0f5-4d58-b107-e9683bfdb77e","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"7537b37c-567f-4821-a14b-f0da4c3f6daa","summary":"On-Target Earnings $220K – $350K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":220000,"maxValue":350000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":220000,"maxValue":350000}]}},{"id":"28366d07-ae89-428c-8593-1840591bfc18","title":"Software Engineer, Agents","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-06T10:41:32.045+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/28366d07-ae89-428c-8593-1840591bfc18","applyUrl":"https://jobs.ashbyhq.com/decagon/28366d07-ae89-428c-8593-1840591bfc18/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 3+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Benefits
Medical, dental, and vision benefits
Generous time off, including 25 days annual leave, 8 UK public holidays, and a company-wide holiday break
Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
£125,000 – £180,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nOn the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nEngineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts\n\n - Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers\n\n\n\nYour background looks something like this\n\n - Have 3+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n\n\nEven better\n\n - Prior experience working with multi-modal models\n\n\n\nBenefits\n\n - Medical, dental, and vision benefits\n\n - Generous time off, including 25 days annual leave, 8 UK public holidays, and a company-wide holiday break\n\n - Daily lunches, dinners and snacks in the office to keep you at your best\n \n \n\nCompensation\n\n£125,000 – £180,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£125K – £180K • Offers Equity","scrapeableCompensationSalarySummary":"£125K - £180K","compensationTiers":[{"id":"60d45004-572d-4ccc-bf3e-c763a9e55b1f","tierSummary":"Base Salary £125K – £180K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"dd6e97b2-336d-47c7-aec1-13f65f2566d4","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"64969bfc-a2e0-43e8-addf-e67dfa5098fd","summary":"Base Salary £125K – £180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":125000,"maxValue":180000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":125000,"maxValue":180000}]}},{"id":"12d4dcc2-0a5a-48ef-9c47-cc45eb9bc0dd","title":"Strategic Account Director","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-10-29T01:20:53.568+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/12d4dcc2-0a5a-48ef-9c47-cc45eb9bc0dd","applyUrl":"https://jobs.ashbyhq.com/decagon/12d4dcc2-0a5a-48ef-9c47-cc45eb9bc0dd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. \n\n\n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon \n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) \n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion \n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue \n\n - Develop and execute account plans to execute strategic deals \n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n\n\nEven better if you have\n\n - Bonus points if you have previous experience selling AI or customer support/experience software\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£235K – £255K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"£235K - £255K","compensationTiers":[{"id":"9adc94ea-936e-4788-ada7-00596848c1f9","tierSummary":"On-Target Earnings £235K – £255K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"84671a5c-f08e-4b76-8df2-561d05acaa7e","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"7ba1df9f-e3e8-4ee2-8fc4-3341dfdef859","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"f7d695f6-e0d3-4df0-bab9-2c9dc3385ba9","summary":"On-Target Earnings £235K – £255K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":235000,"maxValue":255000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":235000,"maxValue":255000}]}},{"id":"5bf50bc3-f676-4edc-90d2-bc8154d7ee84","title":"Sales Development Representative (SDR)","department":"Sales","team":"Sales Development","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-10-28T16:26:34.420+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/5bf50bc3-f676-4edc-90d2-bc8154d7ee84","applyUrl":"https://jobs.ashbyhq.com/decagon/5bf50bc3-f676-4edc-90d2-bc8154d7ee84/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution.
This role is perfect for someone looking to kick-start or advance a career in sales and who thrives on building relationships with potential clients.
In this role, you will
Source new sales opportunities through inbound qualification and outbound outreach
Reach out to potential customers through various channels including cold calling, email, and social media
Grow top of sales funnel through warm and cold outbound campaigns
Research companies, identify key players, and work with Account Executives on pipeline generation strategies
Collaborate with the marketing team to align on campaigns and messaging
Stay up-to-date with product offerings and industry trends
Learn critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more
You may be a good fit if you
Have a high level of interest in growing your career in a customer-facing role
Have strong communication skills, both verbal and written
Are genuinely curious about understanding customers’ business challenges
Are dedicated to tracking and improving performance and efficiency on a daily basis
Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes
Are self-motivated with a drive to succeed and knack for building relationships
Even better if you have
Have 1-2 years of experience in a customer-facing or quota-carrying role
Have prior CRM experience (preferably Salesforce)
Find ways to stay up on the latest trends in AI
Have experience with tech
Compensation
OTE $88k - $110k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution.\n\nThis role is perfect for someone looking to kick-start or advance a career in sales and who thrives on building relationships with potential clients.\n\n\n\nIn this role, you will\n\n - Source new sales opportunities through inbound qualification and outbound outreach\n\n - Reach out to potential customers through various channels including cold calling, email, and social media\n\n - Grow top of sales funnel through warm and cold outbound campaigns\n\n - Research companies, identify key players, and work with Account Executives on pipeline generation strategies\n\n - Collaborate with the marketing team to align on campaigns and messaging\n\n - Stay up-to-date with product offerings and industry trends\n\n - Learn critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more\n\n\n\nYou may be a good fit if you\n\n - Have a high level of interest in growing your career in a customer-facing role\n\n - Have strong communication skills, both verbal and written\n\n - Are genuinely curious about understanding customers’ business challenges\n\n - Are dedicated to tracking and improving performance and efficiency on a daily basis\n\n - Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes\n\n - Are self-motivated with a drive to succeed and knack for building relationships\n\n\n\nEven better if you have\n\n - Have 1-2 years of experience in a customer-facing or quota-carrying role\n\n - Have prior CRM experience (preferably Salesforce)\n\n - Find ways to stay up on the latest trends in AI\n\n - Have experience with tech\n \n \n\nCompensation\n\nOTE $88k - $110k + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$88K – $110K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$88K - $110K","compensationTiers":[{"id":"9fe199de-830c-4b22-8810-136adb717c2f","tierSummary":"On-Target Earnings $88K – $110K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"32c60173-ac6a-4140-bf05-91db05d231ac","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"4fe42907-aab1-4a2e-9765-2a0620869446","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"ce4dc8c3-0be9-4120-87fc-5fdfd040995d","summary":"On-Target Earnings $88K – $110K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":88000,"maxValue":110000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":88000,"maxValue":110000}]}},{"id":"7df0a996-5a9f-496f-9f8b-c302983765b2","title":"Staff Software Engineer, Agent Platform","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-12-01T18:08:25.931+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7df0a996-5a9f-496f-9f8b-c302983765b2","applyUrl":"https://jobs.ashbyhq.com/decagon/7df0a996-5a9f-496f-9f8b-c302983765b2/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Platform team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
As a Staff Software Engineer on the Agent Platform team, you will design and build the systems that govern how Decagon agents operate in real-world environments.
You will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.
This role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.
In this role, you will
Design and evolve agent harnesses that power different product experiences
Build core runtime systems, including AOP execution and multi-model orchestration
Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees
Optimize agent systems for latency, reliability, and production correctness
Analyze real-world failures and use data to drive iterative improvements
Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks
Improve observability, testing, and simulation systems to ensure safe, measurable progress
Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)
Continuously adapt orchestration systems as model capabilities evolve
Your background looks something like this
Strong experience building distributed systems or backend platforms in production environments
Comfort working in ambiguous, fast-moving environments with rapid iteration cycles
Experience owning systems end-to-end, from design through production and iteration
Familiarity with experimentation, evaluation, or data-driven product improvement loops
A track record of improving system reliability, performance, and observability
Ability to debug complex systems and identify root causes of failures
Even better
You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks
You think in terms of control planes, feedback loops, and system-level optimization, not just features
You’re excited about diagnosing failure modes and iterating toward measurable improvements
You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable
You’re motivated by pushing the frontier of how intelligent systems behave in the real world
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Platform team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n \n\nAbout the Role\n\nAs a Staff Software Engineer on the Agent Platform team, you will design and build the systems that govern how Decagon agents operate in real-world environments.\n\nYou will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.\n\nThis role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.\n\n \n\nIn this role, you will\n\n - Design and evolve agent harnesses that power different product experiences\n\n - Build core runtime systems, including AOP execution and multi-model orchestration\n\n - Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees\n\n - Optimize agent systems for latency, reliability, and production correctness\n\n - Analyze real-world failures and use data to drive iterative improvements\n\n - Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks\n\n - Improve observability, testing, and simulation systems to ensure safe, measurable progress\n\n - Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)\n\n - Continuously adapt orchestration systems as model capabilities evolve\n\n \n\nYour background looks something like this\n\n - Strong experience building distributed systems or backend platforms in production environments\n\n - Comfort working in ambiguous, fast-moving environments with rapid iteration cycles\n\n - Experience owning systems end-to-end, from design through production and iteration\n\n - Familiarity with experimentation, evaluation, or data-driven product improvement loops\n\n - A track record of improving system reliability, performance, and observability\n\n - Ability to debug complex systems and identify root causes of failures\n\n \n\nEven better\n\n - You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks\n\n - You think in terms of control planes, feedback loops, and system-level optimization, not just features\n\n - You’re excited about diagnosing failure modes and iterating toward measurable improvements\n\n - You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable\n\n - You’re motivated by pushing the frontier of how intelligent systems behave in the real world\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n \n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"b65c87c5-297b-47ac-9376-88ce71f0e873","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"6ff6eafa-1646-4b8e-9a7b-5bdb16a87b17","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"943dd412-e2fd-454f-989c-d344cff69eac","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"7c7c3e1d-53c6-445e-89fe-44b94135d6b6","title":"Total Rewards Lead","department":"People","team":"People","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-03T17:24:07.329+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7c7c3e1d-53c6-445e-89fe-44b94135d6b6","applyUrl":"https://jobs.ashbyhq.com/decagon/7c7c3e1d-53c6-445e-89fe-44b94135d6b6/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking to hire our first Total Rewards leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us.
You May Be a Good Fit If You:
Have 6+ years of experience in compensation, benefits, or total rewards at a high-growth tech or SaaS company - leadership experience is a plus
Have built or significantly rebuilt compensation structures, job architecture, and leveling frameworks — ideally in a fast-moving, pre-IPO environment
Have deep expertise in equity compensation (option plans, RSUs, refresh cycles) and experience supporting equity education and communications for employees
Understand how to design and administer competitive benefits programs, including medical, dental, vision, 401(k), and ancillary programs, while managing vendor relationships and renewals
Are data-driven — you use market data (Pave, Levels.fyi, etc.) to anchor decisions and can build clean, defensible comp models
Have experience partnering with Finance on headcount planning, comp accruals, and total compensation cost modeling
Are a strong communicator who can distill complex comp concepts for employees, managers, and executives alike
Thrive in ambiguity and can move quickly without sacrificing rigor
Even Better If You:
Have worked at a company that scaled from ~100 to 500+ employees and navigated the total rewards complexity that comes with that growth
Have experience with executive compensation and board-level reporting
Have supported international expansion and understand how to structure compensation across multiple geographies
Are familiar with HR tech and compensation tooling (Carta, Pave, Radford, Workday, Rippling, etc.)
What You'll Own:
Design and own Decagon's total compensation philosophy, including salary bands, equity guidelines, bonus structures, and benefits programs
Build and maintain a job architecture and leveling framework that creates consistency and clarity across the company
Lead annual and mid-year compensation review cycles, partnering closely with Finance and People Business Partners
Own all equity program administration — from grant processes and refresh cycles to employee education and vesting communications
Manage our benefits programs end-to-end, including open enrollment, broker relationships, and ongoing plan design
Serve as the internal expert on comp and benefits compliance (FLSA, ACA, state-level requirements, etc.)
Partner with Recruiting to build compelling, competitive offers and ensure we're winning top talent at every level
Develop clear communications that help employees understand and value their total compensation package
Comp: $200,000 - $260,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking to hire our first Total Rewards leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us.\n\nYou May Be a Good Fit If You:\n\n - Have 6+ years of experience in compensation, benefits, or total rewards at a high-growth tech or SaaS company - leadership experience is a plus\n\n - Have built or significantly rebuilt compensation structures, job architecture, and leveling frameworks — ideally in a fast-moving, pre-IPO environment\n\n - Have deep expertise in equity compensation (option plans, RSUs, refresh cycles) and experience supporting equity education and communications for employees\n\n - Understand how to design and administer competitive benefits programs, including medical, dental, vision, 401(k), and ancillary programs, while managing vendor relationships and renewals\n\n - Are data-driven — you use market data (Pave, Levels.fyi http://Levels.fyi, etc.) to anchor decisions and can build clean, defensible comp models\n\n - Have experience partnering with Finance on headcount planning, comp accruals, and total compensation cost modeling\n\n - Are a strong communicator who can distill complex comp concepts for employees, managers, and executives alike\n\n - Thrive in ambiguity and can move quickly without sacrificing rigor\n\nEven Better If You:\n\n - Have worked at a company that scaled from ~100 to 500+ employees and navigated the total rewards complexity that comes with that growth\n\n - Have experience with executive compensation and board-level reporting\n\n - Have supported international expansion and understand how to structure compensation across multiple geographies\n\n - Are familiar with HR tech and compensation tooling (Carta, Pave, Radford, Workday, Rippling, etc.)\n\nWhat You'll Own:\n\n - Design and own Decagon's total compensation philosophy, including salary bands, equity guidelines, bonus structures, and benefits programs\n\n - Build and maintain a job architecture and leveling framework that creates consistency and clarity across the company\n\n - Lead annual and mid-year compensation review cycles, partnering closely with Finance and People Business Partners\n\n - Own all equity program administration — from grant processes and refresh cycles to employee education and vesting communications\n\n - Manage our benefits programs end-to-end, including open enrollment, broker relationships, and ongoing plan design\n\n - Serve as the internal expert on comp and benefits compliance (FLSA, ACA, state-level requirements, etc.)\n\n - Partner with Recruiting to build compelling, competitive offers and ensure we're winning top talent at every level\n\n - Develop clear communications that help employees understand and value their total compensation package\n\n\n\nComp: $200,000 - $260,000 + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $260K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $260K","compensationTiers":[{"id":"cf81ec3e-47d6-48ce-aaa1-6f0e2f33be74","tierSummary":"$200K – $260K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"1a33fe69-cfb8-4f35-950f-11f7aab06659","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"dd71911e-20db-4def-a2f8-61cfdc6b0a17","summary":"$200K – $260K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":260000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":260000}]}},{"id":"2351ca53-b7fd-4835-b967-4ae2b976b5b4","title":"Staff Software Engineer, Voice Agent","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-12-01T18:08:22.749+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/2351ca53-b7fd-4835-b967-4ae2b976b5b4","applyUrl":"https://jobs.ashbyhq.com/decagon/2351ca53-b7fd-4835-b967-4ae2b976b5b4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Voice Agent team builds the real-time systems that allow Decagon agents to carry natural conversations across our omnichannels (phone, web, mobile, etc). We work across speech understanding, audio streaming, synthesis quality, and the voice specific execution logic that enables timing, pacing, and responsive dialogue.
Our systems must remain accurate, responsive, and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI, and our small team owns this entire capability end-to-end.
About the Role
As a Staff Software Engineer focused on Voice Agent, you will lead the architecture and evolution of Decagon’s voice platform. You will drive multi-quarter projects that improve timing, responsiveness, audio quality, and reliability across millions of interactions.
You will collaborate with Research to integrate the next generation of speech models, with Infra to push the boundaries of latency and performance, and with Product to bring new voice capabilities to customers. You will help set engineering standards for voice, mentor senior engineers, and raise the technical bar for one of Decagon’s most important surfaces.
In this role, you will
Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap
Lead initiatives that improve speech understanding, synthesis quality, and conversational timing
Define reliability, testing, and observability standards for live voice interactions
Build frameworks that make voice systems easy to debug, measure, and iterate on
Mentor senior engineers and help expand the technical culture of the Voice group
Your background looks something like this
8+ years of engineering experience with significant technical leadership
Expertise in real-time systems, streaming pipelines, or audio-based applications
Ability to define architectural direction and lead cross-functional projects
Strong debugging skills across audio, networking, and model-driven systems
Experience mentoring engineers and influencing engineering standards
Even better if you have
Experience with speech recognition or synthesis systems
Experience with VAD, streaming protocols, or other real-time audio systems
Experience designing or maintaining LLM-driven applications
Experience optimizing performance for low-latency use cases
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Voice Agent team builds the real-time systems that allow Decagon agents to carry natural conversations across our omnichannels (phone, web, mobile, etc). We work across speech understanding, audio streaming, synthesis quality, and the voice specific execution logic that enables timing, pacing, and responsive dialogue.\n\nOur systems must remain accurate, responsive, and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI, and our small team owns this entire capability end-to-end.\n\n\n\nAbout the Role\n\nAs a Staff Software Engineer focused on Voice Agent, you will lead the architecture and evolution of Decagon’s voice platform. You will drive multi-quarter projects that improve timing, responsiveness, audio quality, and reliability across millions of interactions.\n\nYou will collaborate with Research to integrate the next generation of speech models, with Infra to push the boundaries of latency and performance, and with Product to bring new voice capabilities to customers. You will help set engineering standards for voice, mentor senior engineers, and raise the technical bar for one of Decagon’s most important surfaces.\n\n\n\nIn this role, you will\n\n - Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap\n\n - Lead initiatives that improve speech understanding, synthesis quality, and conversational timing\n\n - Define reliability, testing, and observability standards for live voice interactions\n\n - Build frameworks that make voice systems easy to debug, measure, and iterate on\n\n - Mentor senior engineers and help expand the technical culture of the Voice group\n\n\n\nYour background looks something like this\n\n - 8+ years of engineering experience with significant technical leadership\n\n - Expertise in real-time systems, streaming pipelines, or audio-based applications\n\n - Ability to define architectural direction and lead cross-functional projects\n\n - Strong debugging skills across audio, networking, and model-driven systems\n\n - Experience mentoring engineers and influencing engineering standards\n \n \n\nEven better if you have\n\n - Experience with speech recognition or synthesis systems\n\n - Experience with VAD, streaming protocols, or other real-time audio systems\n\n - Experience designing or maintaining LLM-driven applications\n\n - Experience optimizing performance for low-latency use cases\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"b65c87c5-297b-47ac-9376-88ce71f0e873","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"6ff6eafa-1646-4b8e-9a7b-5bdb16a87b17","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"943dd412-e2fd-454f-989c-d344cff69eac","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"1a7adb8e-f652-4556-9540-651f5299a0cd","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-11-10T20:58:20.069+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/1a7adb8e-f652-4556-9540-651f5299a0cd","applyUrl":"https://jobs.ashbyhq.com/decagon/1a7adb8e-f652-4556-9540-651f5299a0cd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£144.3K – £216.4K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"£144.3K - £216.4K","compensationTiers":[{"id":"07426a1b-4566-4014-bf42-710183aa979b","tierSummary":"On Target Earnings £144.3K – £216.4K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"fbb019c2-183e-4ba7-ab25-74ae34e0beab","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"66a6555f-ef79-4696-bbc1-8a112490ec17","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"f5ff62b8-a0f6-4718-8099-d10b2f940133","summary":"On Target Earnings £144.3K – £216.4K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":144300,"maxValue":216400}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":144300,"maxValue":216400}]}},{"id":"a60722ec-7a38-4d1b-a603-568f1cec92c4","title":"Enterprise Account Executive","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-11-13T02:08:06.189+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a60722ec-7a38-4d1b-a603-568f1cec92c4","applyUrl":"https://jobs.ashbyhq.com/decagon/a60722ec-7a38-4d1b-a603-568f1cec92c4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our London office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our London office.\n\n\n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n\n\n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n\n\n\nEven better\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£210K – £230K • Offers Commission","scrapeableCompensationSalarySummary":"£210K - £230K","compensationTiers":[{"id":"8aa6aaf1-fc20-43d7-98ea-2ce2faa88144","tierSummary":"On-Target Earnings £210K – £230K • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"a66aafda-63d8-4014-a9f1-cba42bddb7d6","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"705418bb-ada3-4544-8c67-abe92997db56","summary":"On-Target Earnings £210K – £230K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":210000,"maxValue":230000}]}],"summaryComponents":[{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":210000,"maxValue":230000}]}},{"id":"75f544ae-7838-4ffa-9e6b-33d7e2b6ea2b","title":"Senior Software Engineer, Agent Platform","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2025-11-19T21:05:36.044+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/75f544ae-7838-4ffa-9e6b-33d7e2b6ea2b","applyUrl":"https://jobs.ashbyhq.com/decagon/75f544ae-7838-4ffa-9e6b-33d7e2b6ea2b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Platform team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
As a Senior Software Engineer on the Agent Platform team, you will design and build the systems that govern how Decagon agents operate in real-world environments.
You will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.
This role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.
In this role, you will
Design and evolve agent harnesses that power different product experiences
Build core runtime systems, including AOP execution and multi-model orchestration
Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees
Optimize agent systems for latency, reliability, and production correctness
Analyze real-world failures and use data to drive iterative improvements
Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks
Improve observability, testing, and simulation systems to ensure safe, measurable progress
Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)
Continuously adapt orchestration systems as model capabilities evolve
Your background looks something like this
Strong experience building distributed systems or backend platforms in production environments
Comfort working in ambiguous, fast-moving environments with rapid iteration cycles
Experience owning systems end-to-end, from design through production and iteration
Familiarity with experimentation, evaluation, or data-driven product improvement loops
A track record of improving system reliability, performance, and observability
Ability to debug complex systems and identify root causes of failures
Even better
You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks
You think in terms of control planes, feedback loops, and system-level optimization, not just features
You’re excited about diagnosing failure modes and iterating toward measurable improvements
You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable
You’re motivated by pushing the frontier of how intelligent systems behave in the real world
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Platform team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n \n\nAbout the Role\n\nAs a Senior Software Engineer on the Agent Platform team, you will design and build the systems that govern how Decagon agents operate in real-world environments.\n\nYou will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.\n\nThis role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.\n\n \n\nIn this role, you will\n\n - Design and evolve agent harnesses that power different product experiences\n\n - Build core runtime systems, including AOP execution and multi-model orchestration\n\n - Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees\n\n - Optimize agent systems for latency, reliability, and production correctness\n\n - Analyze real-world failures and use data to drive iterative improvements\n\n - Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks\n\n - Improve observability, testing, and simulation systems to ensure safe, measurable progress\n\n - Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)\n\n - Continuously adapt orchestration systems as model capabilities evolve\n\n \n\nYour background looks something like this\n\n - Strong experience building distributed systems or backend platforms in production environments\n\n - Comfort working in ambiguous, fast-moving environments with rapid iteration cycles\n\n - Experience owning systems end-to-end, from design through production and iteration\n\n - Familiarity with experimentation, evaluation, or data-driven product improvement loops\n\n - A track record of improving system reliability, performance, and observability\n\n - Ability to debug complex systems and identify root causes of failures\n\n \n\nEven better\n\n - You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks\n\n - You think in terms of control planes, feedback loops, and system-level optimization, not just features\n\n - You’re excited about diagnosing failure modes and iterating toward measurable improvements\n\n - You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable\n\n - You’re motivated by pushing the frontier of how intelligent systems behave in the real world\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n \n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"a5507876-1964-458d-843e-cf2aae10f58b","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"80730abc-1e77-4730-9c98-51eb1bd18690","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"5e62e955-8c2e-49a2-8464-8b1066eddd27","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"7ae498c6-750d-43ab-8ad2-ab05b75684eb","title":"Agent Strategy Manager","department":"Deployment Strategists","team":"Agent Strategy","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-08T16:49:11.870+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7ae498c6-750d-43ab-8ad2-ab05b75684eb","applyUrl":"https://jobs.ashbyhq.com/decagon/7ae498c6-750d-43ab-8ad2-ab05b75684eb/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Familiarity with Agentic AI tool deployments in large organizations
Working knowledge of Customer Support processes, systems, and best practices
Experience in a high-growth startup environment
Bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$220K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS \n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Familiarity with Agentic AI tool deployments in large organizations\n\n - Working knowledge of Customer Support processes, systems, and best practices\n\n - Experience in a high-growth startup environment\n\n - Bachelor's degree in Science, Technology, Engineering, Math or similar fields\n\n\n\nCompensation\n\n$160K-$220K OTE + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $220K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$160K - $220K","compensationTiers":[{"id":"066d3d57-d0d4-48f1-a4f5-0617862d1c48","tierSummary":"On Target Earnings $160K – $220K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"0077c07d-c19a-47fb-ac58-84a60e2476f5","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"bc042a29-108b-4c6a-a6e4-ad8d4ceea58f","summary":"On Target Earnings $160K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":220000},{"id":"65362bc1-3679-45ff-9903-2bb1cfe8705d","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":220000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"1092b10a-f4d4-4150-b780-62b87f7661e1","title":"Sales Development Representative - London","department":"Sales","team":"Sales Development","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-31T12:47:20.888+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/1092b10a-f4d4-4150-b780-62b87f7661e1","applyUrl":"https://jobs.ashbyhq.com/decagon/1092b10a-f4d4-4150-b780-62b87f7661e1/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Hertz, Block’s Cash App and Square, Chime, ŌURA, and Notion to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team in EMEA. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our industry-leading AI platform.
This isn’t high-volume, transactional prospecting. Our SDRs operate in complex, multi-threaded Enterprise and Strategic sales cycles, engaging multiple stakeholders across technical teams, operators, and executive leadership. You’ll learn how to navigate sophisticated buying groups, run thoughtful account-based outreach, and translate AI-driven capabilities into clear business outcomes.
This role is ideal for someone looking to accelerate a career in sales, build deep prospecting fundamentals, and develop into a world-class seller in a fast-moving GenAI company.
In this role, you will
Source new sales opportunities through a combination of inbound qualification and strategic outbound prospecting
Execute thoughtful, multi-threaded outreach across phone, email, and social channels
Grow the top of the sales funnel through targeted account-based campaigns
Research companies, map buying committees, and identify both hands-on-keyboard practitioners and executive stakeholders
Partner closely with Account Executives to develop account strategies and generate high-quality Enterprise pipeline
Collaborate with Marketing to align messaging and campaign strategy
Stay up-to-date on product capabilities, competitive positioning, and GenAI market trends
Develop critical sales skills including discovery, cold calling, objection handling, articulating business value, stakeholder mapping, prioritization, and time management
You may be a good fit if you
Have a high level of interest in growing your career in a customer-facing role
Have strong communication skills, both verbal and written
Are genuinely curious about understanding customers’ business challenges
Are dedicated to tracking and improving performance and efficiency on a daily basis
Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes
Even better if you
Have 1-2 years of experience in a customer-facing or quota-carrying role
Have prior CRM experience (preferably Salesforce)
Find ways to stay up on the latest trends in AI
Have experience with tech
Are fluent in French, German, or Spanish (in addition to English)
Location & working model
This role is based in our King’s Cross, London office. Decagon is an in-office company, and this position is designed for SDRs who value being closely embedded with their team, learning through real-time coaching, and collaborating in person as we build and scale together.
Benefits
Competitive base salary plus commission structure
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Hertz, Block’s Cash App and Square, Chime, ŌURA, and Notion to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\nAbout the Role\n\nWe’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team in EMEA. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our industry-leading AI platform.\n\nThis isn’t high-volume, transactional prospecting. Our SDRs operate in complex, multi-threaded Enterprise and Strategic sales cycles, engaging multiple stakeholders across technical teams, operators, and executive leadership. You’ll learn how to navigate sophisticated buying groups, run thoughtful account-based outreach, and translate AI-driven capabilities into clear business outcomes.\n\nThis role is ideal for someone looking to accelerate a career in sales, build deep prospecting fundamentals, and develop into a world-class seller in a fast-moving GenAI company.\n\nIn this role, you will\n\n - Source new sales opportunities through a combination of inbound qualification and strategic outbound prospecting\n\n - Execute thoughtful, multi-threaded outreach across phone, email, and social channels\n\n - Grow the top of the sales funnel through targeted account-based campaigns\n\n - Research companies, map buying committees, and identify both hands-on-keyboard practitioners and executive stakeholders\n\n - Partner closely with Account Executives to develop account strategies and generate high-quality Enterprise pipeline\n\n - Collaborate with Marketing to align messaging and campaign strategy\n\n - Stay up-to-date on product capabilities, competitive positioning, and GenAI market trends\n\n - Develop critical sales skills including discovery, cold calling, objection handling, articulating business value, stakeholder mapping, prioritization, and time management\n\nYou may be a good fit if you\n\n - Have a high level of interest in growing your career in a customer-facing role\n\n - Have strong communication skills, both verbal and written\n\n - Are genuinely curious about understanding customers’ business challenges\n\n - Are dedicated to tracking and improving performance and efficiency on a daily basis\n\n - Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes\n\nEven better if you\n\n - Have 1-2 years of experience in a customer-facing or quota-carrying role\n\n - Have prior CRM experience (preferably Salesforce)\n\n - Find ways to stay up on the latest trends in AI\n\n - Have experience with tech\n\n - Are fluent in French, German, or Spanish (in addition to English)\n\nLocation & working model\n\nThis role is based in our King’s Cross, London office. Decagon is an in-office company, and this position is designed for SDRs who value being closely embedded with their team, learning through real-time coaching, and collaborating in person as we build and scale together.\n\nBenefits\n\n - Competitive base salary plus commission structure\n\n - Medical, dental, and vision benefits\n\n - Take what you need vacation policy\n\n - Daily lunches, dinners and snacks in the office to keep you at your best\n \n \n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£67.5K – £82.5K • Offers Equity","scrapeableCompensationSalarySummary":"£67.5K - £82.5K","compensationTiers":[{"id":"34885607-02b1-45c8-9d74-2548166d1e56","tierSummary":"67.5k-82.5k £67.5K – £82.5K • Offers Equity","title":"SDR London","additionalInformation":null,"components":[{"id":"5e7f81d3-200a-4642-877e-1597935871b1","summary":"67.5k-82.5k £67.5K – £82.5K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":67500,"maxValue":82500},{"id":"fcfa4ebc-e4ee-4a12-b38e-45fa2b0f90e7","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":67500,"maxValue":82500},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"83267854-2ea8-4322-8ba3-88c2dcb086a5","title":"Solutions Architect - Salesforce ","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-12T17:32:51.450+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/83267854-2ea8-4322-8ba3-88c2dcb086a5","applyUrl":"https://jobs.ashbyhq.com/decagon/83267854-2ea8-4322-8ba3-88c2dcb086a5/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a Founding Salesforce Architect, a strategic and highly technical leader who will define how enterprises design, extend, and integrate Salesforce solutions—particularly focused on Service Cloud and core ticketing workflows. This role sits at the intersection of enterprise architecture, complex system integration, and customer support technology strategy. You will act as a trusted advisor to prospects and customers, helping them architect scalable Salesforce solutions that support sophisticated service operations, internal support models, and integrations with external systems.
As a foundational hire, you will define best practices for Salesforce architecture, partner closely with Sales, Product, and Engineering, and establish technical standards that ensure Decagon’s offerings integrate seamlessly into Salesforce ecosystems. You will establish credibility with stakeholders across business and technical organizations, including customer support leadership, CRM platform teams, and integration engineering groups.
In this role, you will
Partner with Account Executives and Customer Success to discover, qualify, and design Salesforce-based solutions that address complex service and support use cases.
Lead technical conversations with prospects and customers about Salesforce capabilities, translating business requirements into robust Service Cloud architecture and integration designs.
Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation, routing, knowledge models, and agent workflows.
Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event-driven patterns.
Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers for support and service delivery scenarios.
Provide hands-on configuration, development, and troubleshooting in Salesforce when needed—serving as the SME for complex customizations and deployment practices
Your background looks something like this
8–12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations.
Deep expertise with Salesforce Service Cloud, including case management, console configurations, omni-channel routing, and automation capabilities.
Proven track record integrating Salesforce with external systems (ERP, ticketing, identity, data platforms) via REST/SOAP APIs, middleware, or custom connectors.
Experience designing and implementing scalable data models, sharing/security models, and automation (Flows, Apex, asynchronous patterns) in Salesforce.
Strong ability to engage with diverse stakeholders—from business leaders to technical delivery teams—and translate complex requirements into actionable architecture and implementation plans.
Demonstrated success leading technical pre-sales design engagements and driving architectural consensus in ambiguous enterprise environments.
Even better if you have
Experience building best-in-class service and support platforms using Salesforce Service Cloud, including integrated ticketing and support analytics.
Hands-on experience with MuleSoft or equivalent integration platforms connecting Salesforce to mission-critical systems.
Salesforce Architect (CTA), Application Architect, or System Architect certifications.
Background in customer support systems (e.g., Zendesk, Jira Service Management) and migrating or integrating service workflows into Salesforce.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a Founding Salesforce Architect, a strategic and highly technical leader who will define how enterprises design, extend, and integrate Salesforce solutions—particularly focused on Service Cloud and core ticketing workflows. This role sits at the intersection of enterprise architecture, complex system integration, and customer support technology strategy. You will act as a trusted advisor to prospects and customers, helping them architect scalable Salesforce solutions that support sophisticated service operations, internal support models, and integrations with external systems.\n\nAs a foundational hire, you will define best practices for Salesforce architecture, partner closely with Sales, Product, and Engineering, and establish technical standards that ensure Decagon’s offerings integrate seamlessly into Salesforce ecosystems. You will establish credibility with stakeholders across business and technical organizations, including customer support leadership, CRM platform teams, and integration engineering groups.\n\n\n\nIn this role, you will\n\n - Partner with Account Executives and Customer Success to discover, qualify, and design Salesforce-based solutions that address complex service and support use cases.\n\n - Lead technical conversations with prospects and customers about Salesforce capabilities, translating business requirements into robust Service Cloud architecture and integration designs.\n\n - Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation, routing, knowledge models, and agent workflows.\n\n - Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event-driven patterns.\n\n - Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers for support and service delivery scenarios.\n\n - Provide hands-on configuration, development, and troubleshooting in Salesforce when needed—serving as the SME for complex customizations and deployment practices\n\n\n\nYour background looks something like this\n\n - 8–12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations.\n\n - Deep expertise with Salesforce Service Cloud, including case management, console configurations, omni-channel routing, and automation capabilities.\n\n - Proven track record integrating Salesforce with external systems (ERP, ticketing, identity, data platforms) via REST/SOAP APIs, middleware, or custom connectors.\n\n - Experience designing and implementing scalable data models, sharing/security models, and automation (Flows, Apex, asynchronous patterns) in Salesforce.\n\n - Strong ability to engage with diverse stakeholders—from business leaders to technical delivery teams—and translate complex requirements into actionable architecture and implementation plans.\n\n - Demonstrated success leading technical pre-sales design engagements and driving architectural consensus in ambiguous enterprise environments.\n\n\n\nEven better if you have\n\n - Experience building best-in-class service and support platforms using Salesforce Service Cloud, including integrated ticketing and support analytics.\n\n - Hands-on experience with MuleSoft or equivalent integration platforms connecting Salesforce to mission-critical systems.\n\n - Salesforce Architect (CTA), Application Architect, or System Architect certifications.\n\n - Background in customer support systems (e.g., Zendesk, Jira Service Management) and migrating or integrating service workflows into Salesforce.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$300K – $375K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$300K - $375K","compensationTiers":[{"id":"106c0776-3d22-4216-949f-c69155e26291","tierSummary":"On-Target Earnings $300K – $375K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"cf2972c1-eb06-439b-9409-7960954f2439","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c064c914-f1a2-42c2-bc21-b8dc118cb5be","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"af33d61a-42d3-443a-b766-41fb7fe4b31c","summary":"On-Target Earnings $300K – $375K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":300000,"maxValue":375000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":300000,"maxValue":375000}]}},{"id":"73ef8e9d-a6b3-4817-ab02-893c4ac72bad","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-16T01:16:47.285+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/73ef8e9d-a6b3-4817-ab02-893c4ac72bad","applyUrl":"https://jobs.ashbyhq.com/decagon/73ef8e9d-a6b3-4817-ab02-893c4ac72bad/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $280K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$200K - $280K","compensationTiers":[{"id":"a65c676a-a4bd-45a8-89b8-d7758395f619","tierSummary":"On Target Earnings $200K – $280K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"c9df9dc7-7314-4a54-a93d-66b88058a23a","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"5315e985-d937-4db5-b670-8491be796da6","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"0a8113af-bc04-474d-b38e-11409003faae","summary":"On Target Earnings $200K – $280K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":280000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":280000}]}},{"id":"3aa855e4-164b-4246-aaa0-b602339bfe06","title":"Director of Agent Deployment Engineering","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-07T07:20:42.762+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3aa855e4-164b-4246-aaa0-b602339bfe06","applyUrl":"https://jobs.ashbyhq.com/decagon/3aa855e4-164b-4246-aaa0-b602339bfe06/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: interfacing with senior technical stakeholders while going deep on agent configuration and build execution.
About the Role
As Director of Agent Deployment Engineering, you will lead Decagon’s technical delivery for strategic enterprise customers—owning outcomes across multiple deployments and building the team, playbooks, and operating system required to scale. This is a senior, customer-facing leadership role where you’ll partner with customer executives and technical leaders to define success, translate requirements into delivery plans, and drive launches that measurably impact customer outcomes.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM leadership to create tight feedback loops: driving delivery, surfacing product gaps, and influencing the evolution of Decagon’s agent-building platform based on real enterprise needs. This role is ideal for a leader who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on problem solving with structured execution at scale.
In this role, you will
Lead and scale a high-performing delivery org
Own end-to-end execution of AI agent deployments for enterprise customers across a portfolio, from scoping through launch and iteration.
Build, lead, and develop a team of Agent Builders; hire, coach, and set a high bar for quality, velocity, and customer outcomes.
Establish delivery operating rhythms (planning, reviews, retros), capacity planning, and forecasting to ensure predictable execution.
Drive executive-level customer engagements
Interface with senior technical stakeholders and executives to define success criteria, align on constraints (security/compliance), and drive delivery against timelines.
Lead complex escalations and unblock cross-functional teams when quality, timelines, or customer outcomes are at risk.
Translate customer needs into crisp internal documentation and execution plans across Product/Engineering/GTM.
Create repeatable playbooks and scale mechanisms
Define and standardize delivery methodologies and artifacts (e.g., AOP quality bar, launch readiness checklists, iteration loops).
Establish best practices for evaluation and guardrails to ensure safe, compliant, and predictable agent performance in real-world scenarios.
Improve tooling and processes to reduce time-to-launch and increase reliability across deployments.
Influence the platform roadmap through deployment insights
Identify recurring product/platform gaps and drive prioritization with Engineering and Product leadership.
Partner with internal teams to turn real customer needs into platform improvements that compound across deployments.
Your background looks something like this
10+ years of relevant experience in technical, customer-facing roles (e.g., forward-deployed engineering, solutions engineering, technical consulting, implementation engineering, technical product/PM, or similar).
5+ years of people management experience, including hiring, coaching, performance management, and building high-performing teams; ideally experience leading senior ICs and/or managers.
Strong technical foundation—comfortable working with APIs, integrations, and complex systems; able to go deep to diagnose issues and guide solution architecture.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into execution plans, and drive delivery.
Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.
Even better if you have
Experience deploying LLM-based products or AI agents in production (prompting, evaluation, guardrails, tooling, workflow design).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and security/compliance considerations.
Strong product instincts—ability to define success metrics, write crisp requirements, and contribute customer insight back into product roadmap.
Experience scaling a delivery function from high-touch execution to repeatable playbooks and durable operating cadence.
Compensation
$250K – $320K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: interfacing with senior technical stakeholders while going deep on agent configuration and build execution.\n\n\n\nAbout the Role\n\nAs Director of Agent Deployment Engineering, you will lead Decagon’s technical delivery for strategic enterprise customers—owning outcomes across multiple deployments and building the team, playbooks, and operating system required to scale. This is a senior, customer-facing leadership role where you’ll partner with customer executives and technical leaders to define success, translate requirements into delivery plans, and drive launches that measurably impact customer outcomes.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM leadership to create tight feedback loops: driving delivery, surfacing product gaps, and influencing the evolution of Decagon’s agent-building platform based on real enterprise needs. This role is ideal for a leader who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on problem solving with structured execution at scale.\n\n\n\nIn this role, you will\n\n - Lead and scale a high-performing delivery org\n \n - Own end-to-end execution of AI agent deployments for enterprise customers across a portfolio, from scoping through launch and iteration.\n \n - Build, lead, and develop a team of Agent Builders; hire, coach, and set a high bar for quality, velocity, and customer outcomes.\n \n - Establish delivery operating rhythms (planning, reviews, retros), capacity planning, and forecasting to ensure predictable execution.\n\n - Drive executive-level customer engagements\n \n - Interface with senior technical stakeholders and executives to define success criteria, align on constraints (security/compliance), and drive delivery against timelines.\n \n - Lead complex escalations and unblock cross-functional teams when quality, timelines, or customer outcomes are at risk.\n \n - Translate customer needs into crisp internal documentation and execution plans across Product/Engineering/GTM.\n\n - Create repeatable playbooks and scale mechanisms\n \n - Define and standardize delivery methodologies and artifacts (e.g., AOP quality bar, launch readiness checklists, iteration loops).\n \n - Establish best practices for evaluation and guardrails to ensure safe, compliant, and predictable agent performance in real-world scenarios.\n \n - Improve tooling and processes to reduce time-to-launch and increase reliability across deployments.\n\n - Influence the platform roadmap through deployment insights\n \n - Identify recurring product/platform gaps and drive prioritization with Engineering and Product leadership.\n \n - Partner with internal teams to turn real customer needs into platform improvements that compound across deployments.\n\n\n\nYour background looks something like this\n\n - 10+ years of relevant experience in technical, customer-facing roles (e.g., forward-deployed engineering, solutions engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - 5+ years of people management experience, including hiring, coaching, performance management, and building high-performing teams; ideally experience leading senior ICs and/or managers.\n\n - Strong technical foundation—comfortable working with APIs, integrations, and complex systems; able to go deep to diagnose issues and guide solution architecture.\n\n - Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into execution plans, and drive delivery.\n\n - Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.\n\n\n\nEven better if you have\n\n - Experience deploying LLM-based products or AI agents in production (prompting, evaluation, guardrails, tooling, workflow design).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and security/compliance considerations.\n\n - Strong product instincts—ability to define success metrics, write crisp requirements, and contribute customer insight back into product roadmap.\n\n - Experience scaling a delivery function from high-touch execution to repeatable playbooks and durable operating cadence.\n\n\n\nCompensation\n\n$250K – $320K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$250K – $320K • Offers Equity","scrapeableCompensationSalarySummary":"$250K - $320K","compensationTiers":[{"id":"e47be96e-106c-4b51-9e66-7ec6fbd965d1","tierSummary":"Base Salary $250K – $320K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"00746f56-3a13-4f01-b36d-4bad77639fb8","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"ebfc547b-6a6b-4af8-bd4b-63ac119e92ec","summary":"Base Salary $250K – $320K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":320000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":320000}]}},{"id":"03f56b39-866b-41b7-a805-9cf2e16373b9","title":"Senior Software Engineer, Enterprise Product","department":"Engineering","team":"Enterprise Product","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-03T19:25:11.800+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/03f56b39-866b-41b7-a805-9cf2e16373b9","applyUrl":"https://jobs.ashbyhq.com/decagon/03f56b39-866b-41b7-a805-9cf2e16373b9/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
About the Role
As a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.
In this role, you will
Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment
Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams
Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
Own features end-to-end, from technical architecture through deployment and iteration
Your background looks something like this
4+ years building full-stack software products with strong product thinking
Proficient in Python and/or TypeScript, comfortable working across the entire stack
Experience translating complex technical capabilities into simple, usable interfaces
Track record of balancing technical excellence with pragmatic shipping
Even better
Experience building security-sensitive product systems, such as authentication and data access controls.
Experience building developer tools, APIs, platforms, or internal tools that became customer-facing
Background with LLMs, prompt engineering, or AI agent systems
Familiarity with asynchronous programming and building scalable systems
Experience with observability, data visualization, or analytics products
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.\n\n\n\nAbout the Role\n\nAs a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.\n\n\n\nIn this role, you will\n\n - Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment\n\n - Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code\n\n - Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams\n\n - Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve\n\n - Own features end-to-end, from technical architecture through deployment and iteration\n\n\n\nYour background looks something like this\n\n - 4+ years building full-stack software products with strong product thinking\n\n - Proficient in Python and/or TypeScript, comfortable working across the entire stack\n\n - Experience translating complex technical capabilities into simple, usable interfaces\n\n - Track record of balancing technical excellence with pragmatic shipping\n\n\n\nEven better\n\n - Experience building security-sensitive product systems, such as authentication and data access controls.\n\n - Experience building developer tools, APIs, platforms, or internal tools that became customer-facing\n\n - Background with LLMs, prompt engineering, or AI agent systems\n\n - Familiarity with asynchronous programming and building scalable systems\n\n - Experience with observability, data visualization, or analytics products\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\n\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"7506816b-f3ba-4424-ab6d-c1cc81d3dec4","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"0c828118-0dca-42be-9447-5b595b126ec6","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"e88f5a3e-7c0a-4690-8264-aca6bada5ece","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"8c40fb7a-5f25-4112-a1df-f1c22b81042c","title":"Agent Deployment Engineer","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-20T19:48:38.989+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/8c40fb7a-5f25-4112-a1df-f1c22b81042c","applyUrl":"https://jobs.ashbyhq.com/decagon/8c40fb7a-5f25-4112-a1df-f1c22b81042c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Compensation
$175K – $230K • Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n\n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n\n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n\n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n\n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nCompensation\n\n$175K – $230K • Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$175K – $230K • Offers Equity","scrapeableCompensationSalarySummary":"$175K - $230K","compensationTiers":[{"id":"921ba65e-6a09-41c9-b90e-e06722c9847e","tierSummary":"$175K – $230K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"b0594f3d-1a3f-4d8b-a269-481993123f9f","summary":"$175K – $230K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":175000,"maxValue":230000},{"id":"58bf7f0f-15ca-4740-9a7f-0e31b266164f","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":175000,"maxValue":230000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"f83f5c1d-a4d7-4c63-beb5-611c97a9e11d","title":"Staff Software Engineer, Enterprise Product","department":"Engineering","team":"Enterprise Product","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-01-22T15:18:28.674+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f83f5c1d-a4d7-4c63-beb5-611c97a9e11d","applyUrl":"https://jobs.ashbyhq.com/decagon/f83f5c1d-a4d7-4c63-beb5-611c97a9e11d/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
About the Role
You'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then defining technical strategy and establishing patterns that scale those capabilities across our customer base. You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch. Beyond building features, you'll mentor engineers as the team grows, supervising projects and providing technical direction for their work.
In this role, you will
Drive technical direction for the team, to build enterprise ready platform that scale with our customer base and features, by applying the right architectural principles and design patterns.
Lead complex initiatives from ambiguous requirements to shipped products
Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
Partner directly with customers and cross-functional teams to identify opportunities and validate product direction
Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing
Your background looks something like this
6+ years building full-stack software products, with demonstrated impact on technical direction and strong product thinking
Deep expertise in TypeScript and/orPython, with strong architecture and system design skills
Proven ability to design abstractions and platforms that serve diverse use cases elegantly
Track record of leading technical initiatives and driving consensus across teams
Experience balancing technical excellence with rapid iteration and customer needs
Strong product intuition and history of translating user feedback into technical solutions
History of mentoring engineers and establishing technical standards
Even better
Experience building security-sensitive product systems, such as authentication and data access controls.
Experience building and scaling developer tools, APIs, platforms, or infrastructure products
Familiarity with LLMs, AI agent systems, prompt engineering, or building products on top of AI capabilities
Familiarity with asynchronous programming and building scalable systems
Experience with observability, data visualization, or analytics products
History of establishing technical standards, design patterns, or architectural principles adopted across teams
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.\n\n\n\nAbout the Role\n\nYou'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create and optimize their AI agents. This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then defining technical strategy and establishing patterns that scale those capabilities across our customer base. You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch. Beyond building features, you'll mentor engineers as the team grows, supervising projects and providing technical direction for their work.\n\n\n\nIn this role, you will\n\n - Drive technical direction for the team, to build enterprise ready platform that scale with our customer base and features, by applying the right architectural principles and design patterns.\n\n - Lead complex initiatives from ambiguous requirements to shipped products\n\n - Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code\n\n - Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve\n\n - Partner directly with customers and cross-functional teams to identify opportunities and validate product direction\n\n - Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing\n\n\n\nYour background looks something like this\n\n - 6+ years building full-stack software products, with demonstrated impact on technical direction and strong product thinking\n\n - Deep expertise in TypeScript and/orPython, with strong architecture and system design skills\n\n - Proven ability to design abstractions and platforms that serve diverse use cases elegantly\n\n - Track record of leading technical initiatives and driving consensus across teams\n\n - Experience balancing technical excellence with rapid iteration and customer needs\n\n - Strong product intuition and history of translating user feedback into technical solutions\n\n - History of mentoring engineers and establishing technical standards\n\n\n\nEven better\n\n - Experience building security-sensitive product systems, such as authentication and data access controls.\n\n - Experience building and scaling developer tools, APIs, platforms, or infrastructure products\n\n - Familiarity with LLMs, AI agent systems, prompt engineering, or building products on top of AI capabilities\n\n - Familiarity with asynchronous programming and building scalable systems\n\n - Experience with observability, data visualization, or analytics products\n\n - History of establishing technical standards, design patterns, or architectural principles adopted across teams\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"dbe352b9-57a1-48d8-8d02-e1de3d03d670","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"1ceed56d-89bd-43d0-b925-a699d582a024","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"d27c9cf7-841f-41ad-925f-cb5a0b56b29e","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"dc7c3b51-5be0-4890-a481-5bb200df48eb","title":"Senior Software Engineer, Enterprise Product","department":"Engineering","team":"Enterprise Product","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-03T19:26:40.137+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/dc7c3b51-5be0-4890-a481-5bb200df48eb","applyUrl":"https://jobs.ashbyhq.com/decagon/dc7c3b51-5be0-4890-a481-5bb200df48eb/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.
About the Role
As a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.
In this role, you will
Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment
Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams
Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
Own features end-to-end, from technical architecture through deployment and iteration
Your background looks something like this
4+ years building full-stack software products with strong product thinking
Proficient in Python and/or TypeScript, comfortable working across the entire stack
Experience translating complex technical capabilities into simple, usable interfaces
Track record of balancing technical excellence with pragmatic shipping
Even better
Experience building security-sensitive product systems, such as authentication and data access controls.
Experience building developer tools, APIs, platforms, or internal tools that became customer-facing
Background with LLMs, prompt engineering, or AI agent systems
Familiarity with asynchronous programming and building scalable systems
Experience with observability, data visualization, or analytics products
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon’s ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements.\n\n\n\nAbout the Role\n\nAs a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems that allow customers to create and optimize their AI agents with confidence. This means working closely with customer facing teams to understand current workflows, then designing elegant abstractions and interfaces that scale those capabilities across our customer base. You’ll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.\n\n\n\nIn this role, you will\n\n - Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment\n\n - Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code\n\n - Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams\n\n - Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve\n\n - Own features end-to-end, from technical architecture through deployment and iteration\n\n\n\nYour background looks something like this\n\n - 4+ years building full-stack software products with strong product thinking\n\n - Proficient in Python and/or TypeScript, comfortable working across the entire stack\n\n - Experience translating complex technical capabilities into simple, usable interfaces\n\n - Track record of balancing technical excellence with pragmatic shipping\n\n\n\nEven better\n\n - Experience building security-sensitive product systems, such as authentication and data access controls.\n\n - Experience building developer tools, APIs, platforms, or internal tools that became customer-facing\n\n - Background with LLMs, prompt engineering, or AI agent systems\n\n - Familiarity with asynchronous programming and building scalable systems\n\n - Experience with observability, data visualization, or analytics products\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\n\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"4bcfdb15-6864-434f-8b4c-e9a8d57fc3f9","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"64694fdd-bb2f-4219-ba66-80f1e6bc72c6","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"37a541e7-14ac-44a7-842b-2be0b772c898","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"bb53080a-2945-4d39-9ef3-ef9a6fce6219","title":"Staff Software Engineer, Agent Platform","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-25T18:39:07.973+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/bb53080a-2945-4d39-9ef3-ef9a6fce6219","applyUrl":"https://jobs.ashbyhq.com/decagon/bb53080a-2945-4d39-9ef3-ef9a6fce6219/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Platform team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
As a Staff Software Engineer on the Agent Platform team, you will design and build the systems that govern how Decagon agents operate in real-world environments.
You will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.
This role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.
In this role, you will
Design and evolve agent harnesses that power different product experiences
Build core runtime systems, including AOP execution and multi-model orchestration
Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees
Optimize agent systems for latency, reliability, and production correctness
Analyze real-world failures and use data to drive iterative improvements
Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks
Improve observability, testing, and simulation systems to ensure safe, measurable progress
Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)
Continuously adapt orchestration systems as model capabilities evolve
Your background looks something like this
Strong experience building distributed systems or backend platforms in production environments
Comfort working in ambiguous, fast-moving environments with rapid iteration cycles
Experience owning systems end-to-end, from design through production and iteration
Familiarity with experimentation, evaluation, or data-driven product improvement loops
A track record of improving system reliability, performance, and observability
Ability to debug complex systems and identify root causes of failures
Even better
You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks
You think in terms of control planes, feedback loops, and system-level optimization, not just features
You’re excited about diagnosing failure modes and iterating toward measurable improvements
You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable
You’re motivated by pushing the frontier of how intelligent systems behave in the real world
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Platform team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n \n\nAbout the Role\n\nAs a Staff Software Engineer on the Agent Platform team, you will design and build the systems that govern how Decagon agents operate in real-world environments.\n\nYou will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.\n\nThis role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.\n\n \n\nIn this role, you will\n\n - Design and evolve agent harnesses that power different product experiences\n\n - Build core runtime systems, including AOP execution and multi-model orchestration\n\n - Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees\n\n - Optimize agent systems for latency, reliability, and production correctness\n\n - Analyze real-world failures and use data to drive iterative improvements\n\n - Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks\n\n - Improve observability, testing, and simulation systems to ensure safe, measurable progress\n\n - Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)\n\n - Continuously adapt orchestration systems as model capabilities evolve\n\n \n\nYour background looks something like this\n\n - Strong experience building distributed systems or backend platforms in production environments\n\n - Comfort working in ambiguous, fast-moving environments with rapid iteration cycles\n\n - Experience owning systems end-to-end, from design through production and iteration\n\n - Familiarity with experimentation, evaluation, or data-driven product improvement loops\n\n - A track record of improving system reliability, performance, and observability\n\n - Ability to debug complex systems and identify root causes of failures\n\n \n\nEven better\n\n - You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks\n\n - You think in terms of control planes, feedback loops, and system-level optimization, not just features\n\n - You’re excited about diagnosing failure modes and iterating toward measurable improvements\n\n - You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable\n\n - You’re motivated by pushing the frontier of how intelligent systems behave in the real world\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n \n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"89c81a03-fdc3-4cec-b9ef-deb70bf9c258","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"432e5038-94e4-45d0-801b-70cffe88c224","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"58688ba3-21e6-47f5-aba1-950f1752a67f","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"762ee436-6acc-4700-9927-0e73d6dc4123","title":"Senior Software Engineer, Agent Platform","department":"Engineering","team":"Agent Orchestration","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-25T18:38:58.492+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/762ee436-6acc-4700-9927-0e73d6dc4123","applyUrl":"https://jobs.ashbyhq.com/decagon/762ee436-6acc-4700-9927-0e73d6dc4123/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Platform team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.
At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.
The team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.
This is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.
About the Role
As a Senior Software Engineer on the Agent Platform team, you will design and build the systems that govern how Decagon agents operate in real-world environments.
You will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.
This role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.
In this role, you will
Design and evolve agent harnesses that power different product experiences
Build core runtime systems, including AOP execution and multi-model orchestration
Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees
Optimize agent systems for latency, reliability, and production correctness
Analyze real-world failures and use data to drive iterative improvements
Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks
Improve observability, testing, and simulation systems to ensure safe, measurable progress
Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)
Continuously adapt orchestration systems as model capabilities evolve
Your background looks something like this
Strong experience building distributed systems or backend platforms in production environments
Comfort working in ambiguous, fast-moving environments with rapid iteration cycles
Experience owning systems end-to-end, from design through production and iteration
Familiarity with experimentation, evaluation, or data-driven product improvement loops
A track record of improving system reliability, performance, and observability
Ability to debug complex systems and identify root causes of failures
Even better
You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks
You think in terms of control planes, feedback loops, and system-level optimization, not just features
You’re excited about diagnosing failure modes and iterating toward measurable improvements
You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable
You’re motivated by pushing the frontier of how intelligent systems behave in the real world
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Platform team builds the runtime and model orchestration layer that powers Decagon’s agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users.\n\nAt the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation—from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety constraints, and communicating back to the user.\n\nThe team operates across both real-time systems (e.g., voice interactions with strict latency requirements) and longer-horizon execution (supporting more complex reasoning and workflows). Our research shows that an agent’s task execution reliability increasingly depends on the orchestration layer that wraps around it.\n\nThis is highly experimental, frontier-style engineering. The team continuously analyzes real-world failures, builds feedback loops through offline evaluation and online experimentation, and iterates quickly to improve quality, reliability, and capability. As model capabilities evolve, the team regularly rethinks system design to push agent performance forward in production.\n\n\n\nAbout the Role\n\nAs a Senior Software Engineer on the Agent Platform team, you will design and build the systems that govern how Decagon agents operate in real-world environments.\n\nYou will own complex, distributed systems that sit at the heart of the agent runtime: execution frameworks, model orchestration logic, and experimentation platforms that ensure agents are fast, reliable, and continuously improving. Your work will directly impact how agents reason, take actions, and deliver outcomes across millions of interactions.\n\nThis role operates in a fast-moving, ambiguous space with tight feedback loops. You’ll move fluidly between diagnosing production issues, designing new system abstractions, and running experiments to improve agent behavior. You’ll collaborate closely with Research, Infra, and Product teams to ship improvements safely and at scale.\n\n\n\nIn this role, you will\n\n - Design and evolve agent harnesses that power different product experiences\n\n - Build core runtime systems, including AOP execution and multi-model orchestration\n\n - Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees\n\n - Optimize agent systems for latency, reliability, and production correctness\n\n - Analyze real-world failures and use data to drive iterative improvements\n\n - Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks\n\n - Improve observability, testing, and simulation systems to ensure safe, measurable progress\n\n - Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)\n\n - Continuously adapt orchestration systems as model capabilities evolve\n\n\n\nYour background looks something like this\n\n - Strong experience building distributed systems or backend platforms in production environments\n\n - Comfort working in ambiguous, fast-moving environments with rapid iteration cycles\n\n - Experience owning systems end-to-end, from design through production and iteration\n\n - Familiarity with experimentation, evaluation, or data-driven product improvement loops\n\n - A track record of improving system reliability, performance, and observability\n\n - Ability to debug complex systems and identify root causes of failures\n\n\n\nEven better\n\n - You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks\n\n - You think in terms of control planes, feedback loops, and system-level optimization, not just features\n\n - You’re excited about diagnosing failure modes and iterating toward measurable improvements\n\n - You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable\n\n - You’re motivated by pushing the frontier of how intelligent systems behave in the real world\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\n\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"0f3e15f9-3905-4d5c-939c-778c9cc12f5d","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"941db4ce-1d41-415a-a621-776e6a9fc5ee","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"b0f48ef0-82bf-434b-a73f-84f9a4d01e1c","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"50051fa8-a07b-4678-ad74-7b2610fcb840","title":"Staff Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-01-27T17:58:25.752+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/50051fa8-a07b-4678-ad74-7b2610fcb840","applyUrl":"https://jobs.ashbyhq.com/decagon/50051fa8-a07b-4678-ad74-7b2610fcb840/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Staff Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Your background looks something like this
10+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Staff Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n - Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering\n\n\n\nYour background looks something like this\n\n - 10+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n - Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"85dd7184-d916-4c5c-ba4e-a2f0b9b88401","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"d6ba8b13-b5bd-4acd-966c-2dfd728aa6bf","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"bea58486-85c2-4c67-88c5-217ea4d8a0d1","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"7e727fb5-cc08-4728-97ca-2730e965ce41","title":"Staff Research Engineer, Voice + Speech","department":"Engineering","team":"Research","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-01-27T18:09:43.299+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7e727fb5-cc08-4728-97ca-2730e965ce41","applyUrl":"https://jobs.ashbyhq.com/decagon/7e727fb5-cc08-4728-97ca-2730e965ce41/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Your background looks something like this
10+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n - Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering\n\n\n\nYour background looks something like this\n\n - 10+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n - Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"afe90872-8543-405d-b08b-e18be6722113","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"b7241f90-894f-4d11-a652-9691ddd51018","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c6d3cf07-0938-43ce-b030-b7bf0d99a41f","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"49742dbb-55ae-4552-b19c-9fa97f2c1533","title":"Senior Director, Strategy and Operations","department":"Deployment Strategists","team":"Deployment Strategists","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-18T05:59:20.500+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/49742dbb-55ae-4552-b19c-9fa97f2c1533","applyUrl":"https://jobs.ashbyhq.com/decagon/49742dbb-55ae-4552-b19c-9fa97f2c1533/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon’s Customer org turns enterprise commitments into durable customer outcomes. We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.
The Strategy and Operations team is responsible for the efficiency and operationalization of our Customer org. They partner closely with GTM, Product, and Engineering to bring operating rigor to how Decagon delivers.
As Senior Director, Customer Strategy & Operations, you will own the strategy, cadence, and operational infrastructure that powers Decagon’s post-sales execution at scale. You’ll act as the operational backbone for deployment and steady-state delivery—standardizing how we launch complex enterprise customers, improving visibility and forecasting across teams, and partnering with Sales/GTM to ensure deals are scoped for success before they close.
This is a senior, in-office leadership role with broad cross-functional influence. You’ll lead and grow a high-impact internal team, drive company-critical initiatives spanning Product, Engineering, Sales, and Customer Success, and build repeatable systems that increase launch predictability, reduce downstream risk, and improve customer outcomes as Decagon scales rapidly.
Build and scale customer operations
Develop and maintain repeatable processes that improve deployment consistency and ongoing customer operations.
Establish operating rhythms and reporting that create visibility into delivery health, risks, and key bottlenecks.
Drive planning and resourcing practices that support predictable execution as the business scales.
Strengthen cross-functional execution
Partner with GTM to improve upfront alignment on customer goals, scope, and readiness.
Lead cross-functional initiatives with Product and Engineering to unblock execution and improve outcomes.
Own issue management and escalation handling to keep delivery and customer results on track.
Lead and grow a high-performing team
Manage and develop a Strategy & Operations team focused on operational excellence and scalability.
Hire and coach for high ownership and strong execution, emphasizing durable systems over one-off fixes.
10+ years of experience with director-level scope in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions.
Demonstrated ability to diagnose ambiguous problems, drive structured workstreams, and influence senior stakeholders.
Experience scaling a post-sales, CX, or delivery organization during hypergrowth—building playbooks, operating cadences, and resourcing/capacity planning systems.
Strong executive communication and trust-building skills; ability to align cross-functional leaders and drive decisions with clarity and rigor.
Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.
Direct experience partnering with Sales/GTM on deal scoping, success readiness, and pre-close operational rigor.
Background in B2B SaaS, enterprise software, or AI-adjacent companies.
Prior experience building an operations function from scratch or leading it through early scale.
$270K – $350K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nDecagon’s Customer org turns enterprise commitments into durable customer outcomes. We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.\n\nThe Strategy and Operations team is responsible for the efficiency and operationalization of our Customer org. They partner closely with GTM, Product, and Engineering to bring operating rigor to how Decagon delivers.\n\n\n\n\nABOUT THE ROLE\n\nAs Senior Director, Customer Strategy & Operations, you will own the strategy, cadence, and operational infrastructure that powers Decagon’s post-sales execution at scale. You’ll act as the operational backbone for deployment and steady-state delivery—standardizing how we launch complex enterprise customers, improving visibility and forecasting across teams, and partnering with Sales/GTM to ensure deals are scoped for success before they close.\n\nThis is a senior, in-office leadership role with broad cross-functional influence. You’ll lead and grow a high-impact internal team, drive company-critical initiatives spanning Product, Engineering, Sales, and Customer Success, and build repeatable systems that increase launch predictability, reduce downstream risk, and improve customer outcomes as Decagon scales rapidly.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Build and scale customer operations\n \n - Develop and maintain repeatable processes that improve deployment consistency and ongoing customer operations.\n \n - Establish operating rhythms and reporting that create visibility into delivery health, risks, and key bottlenecks.\n \n - Drive planning and resourcing practices that support predictable execution as the business scales.\n\n - Strengthen cross-functional execution\n \n - Partner with GTM to improve upfront alignment on customer goals, scope, and readiness.\n \n - Lead cross-functional initiatives with Product and Engineering to unblock execution and improve outcomes.\n \n - Own issue management and escalation handling to keep delivery and customer results on track.\n\n - Lead and grow a high-performing team\n \n - Manage and develop a Strategy & Operations team focused on operational excellence and scalability.\n \n - Hire and coach for high ownership and strong execution, emphasizing durable systems over one-off fixes.\n\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 10+ years of experience with director-level scope in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions.\n\n - Demonstrated ability to diagnose ambiguous problems, drive structured workstreams, and influence senior stakeholders.\n\n - Experience scaling a post-sales, CX, or delivery organization during hypergrowth—building playbooks, operating cadences, and resourcing/capacity planning systems.\n\n - Strong executive communication and trust-building skills; ability to align cross-functional leaders and drive decisions with clarity and rigor.\n\n - Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - Direct experience partnering with Sales/GTM on deal scoping, success readiness, and pre-close operational rigor.\n\n - Background in B2B SaaS, enterprise software, or AI-adjacent companies.\n\n - Prior experience building an operations function from scratch or leading it through early scale.\n\n\n\n\nCOMPENSATION\n\n$270K – $350K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$270K – $350K • Offers Equity","scrapeableCompensationSalarySummary":"$270K - $350K","compensationTiers":[{"id":"48a60383-3415-4e5c-bb81-720ea7e20bd3","tierSummary":"Base Salary $270K – $350K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"a77c7b7f-f8b0-4fa2-adf6-31ea9ea6f869","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"f133bea5-f231-407d-91ec-70a14bb89188","summary":"Base Salary $270K – $350K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":270000,"maxValue":350000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":270000,"maxValue":350000}]}},{"id":"df98cb0e-3ab1-47aa-9e39-522b968d37f3","title":"Senior Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-10T19:13:59.001+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/df98cb0e-3ab1-47aa-9e39-522b968d37f3","applyUrl":"https://jobs.ashbyhq.com/decagon/df98cb0e-3ab1-47aa-9e39-522b968d37f3/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Your background looks something like this
5+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Compensation
£200K – £300K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n\n\nYour background looks something like this\n\n - 5+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n\n\nCompensation\n\n£200K – £300K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£200K – £300K • Offers Equity","scrapeableCompensationSalarySummary":"£200K - £300K","compensationTiers":[{"id":"4ca7ab77-8265-424e-8f5f-e4a3519807ca","tierSummary":"Base Salary £200K – £300K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"7b2b0c3f-52b2-492b-a924-2015c1f85f02","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"980da625-a190-41dc-adc2-892b4ce633fd","summary":"Base Salary £200K – £300K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":200000,"maxValue":300000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":200000,"maxValue":300000}]}},{"id":"491d67c4-b877-4ddc-895a-496eed6777ed","title":"Senior Software Engineer, AI Developer Experience","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-02-11T00:25:08.866+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/491d67c4-b877-4ddc-895a-496eed6777ed","applyUrl":"https://jobs.ashbyhq.com/decagon/491d67c4-b877-4ddc-895a-496eed6777ed/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We’re looking for a Senior Software Engineer to help build and evolve our internal developer platform—everything from CI/CD and release automation to observability standards, platform tooling, and developer workflows that remove friction.
This role is for someone who loves making other engineers faster: reducing build times, eliminating flaky tests, creating paved roads for service creation/deployment, and raising the bar on operability by default. Roles like this often combine “builder” energy with strong empathy for how engineers actually work.
Developer productivity & platform tooling
Identify workflow bottlenecks (build/test/release/local dev) and build tools that measurably reduce toil.
Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.
CI/CD & release engineering
Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams.
Improve reliability of builds and tests (flake reduction, hermeticity, caching) and drive down cycle time.
Support progressive delivery patterns (canary / blue-green) and safe rollback mechanisms.
Observability & operational excellence
Establish shared observability primitives (metrics/logs/traces), standards, and libraries so services are production-ready by default.
Partner with product engineers to improve operability: SLOs, alerting hygiene, dashboards, incident learnings.
Infrastructure foundations
Build and improve core platform capabilities that make it easy to run and scale services.
Ownership & reliability
Own the systems you build end-to-end and help keep them healthy in production, improving reliability over time.
4+ years building production software, with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).
Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation).
Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services.
Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).
Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).
A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents).
Strong cross-team collaboration and communication—especially writing clear docs and driving adoption.
Experience with monorepos and build systems and/or large-scale CI performance work.
Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals.
Infrastructure-as-code experience (e.g., Terraform) and a security-minded approach to supply chain (provenance, secrets, least privilege).
Experience applying AI-assisted tooling to make engineers dramatically more effective.
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\n\n\n\nABOUT THE ROLE\n\nWe’re looking for a Senior Software Engineer to help build and evolve our internal developer platform—everything from CI/CD and release automation to observability standards, platform tooling, and developer workflows that remove friction.\n\nThis role is for someone who loves making other engineers faster: reducing build times, eliminating flaky tests, creating paved roads for service creation/deployment, and raising the bar on operability by default. Roles like this often combine “builder” energy with strong empathy for how engineers actually work.\n\n\n\n\nWHAT YOU'LL DO\n\n - Developer productivity & platform tooling\n \n - Identify workflow bottlenecks (build/test/release/local dev) and build tools that measurably reduce toil.\n \n - Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.\n\n - CI/CD & release engineering\n \n - Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams.\n \n - Improve reliability of builds and tests (flake reduction, hermeticity, caching) and drive down cycle time.\n \n - Support progressive delivery patterns (canary / blue-green) and safe rollback mechanisms.\n\n - Observability & operational excellence\n \n - Establish shared observability primitives (metrics/logs/traces), standards, and libraries so services are production-ready by default.\n \n - Partner with product engineers to improve operability: SLOs, alerting hygiene, dashboards, incident learnings.\n\n - Infrastructure foundations\n \n - Build and improve core platform capabilities that make it easy to run and scale services.\n\n - Ownership & reliability\n \n - Own the systems you build end-to-end and help keep them healthy in production, improving reliability over time.\n\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 4+ years building production software, with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).\n\n - Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation).\n\n - Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services.\n\n - Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).\n\n - Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).\n\n - A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents).\n\n - Strong cross-team collaboration and communication—especially writing clear docs and driving adoption.\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - Experience with monorepos and build systems and/or large-scale CI performance work.\n\n - Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals.\n\n - Infrastructure-as-code experience (e.g., Terraform) and a security-minded approach to supply chain (provenance, secrets, least privilege).\n\n - Experience applying AI-assisted tooling to make engineers dramatically more effective.\n\n\n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"34e5de2a-9a09-4b8d-bf8c-d1be84f6dc8c","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"8805aea4-66c7-4133-a798-f6cc59f31ced","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"fc199e1b-775a-4f9c-8c91-4dbb1ceec852","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"037ea083-e556-4ce7-aca0-ec88f63772fc","title":"Manager, Sales Development","department":"Sales","team":"Sales Development","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-06T23:52:47.658+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/037ea083-e556-4ce7-aca0-ec88f63772fc","applyUrl":"https://jobs.ashbyhq.com/decagon/037ea083-e556-4ce7-aca0-ec88f63772fc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
As a Manager, Sales Development at Decagon, you’ll be responsible for hiring, training, and scaling a high-performing team of SDRs to drive top-of-funnel pipeline and fuel our sales growth. You will build and manage a team of 6-10 SDRs who specialize in account-based prospecting, multi-threaded outreach, and sophisticated qualification of enterprise opportunities. You’ll collaborate closely with GTM leadership to refine outreach strategies, optimize processes, and develop the next generation of sales talent.
This role is perfect for someone passionate about building and defining the sales development motion at a high-growth startup.
Lead and scale a team of 6-10 BDRs focused on Enterprise and Strategic segments
Hire and train new SDRs on Decagon’s product, buyer personas, competition, and tools
Set and maintain a high-performing culture by overseeing daily activities and managing quota performance of individual SDRs
Develop and execute career development plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on time management, objection handling, prospecting tactics, and active listening skills
Strategize with cross-functional leaders and partners including Sales, RevOps, and Marketing on pipeline and prospecting initiatives to exceed company goals
Report on team performance and forecast to senior leadership
Think creatively about improving team output and efficiency over time by optimizing systems and processes
Create comprehensive enablement programs to continuously improve SDRs’ prospecting skills and accelerate development into world class sellers
Have 2+ years of experience leading a sales development team at a SaaS company
Have 1-3+ years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record exceeding goals
Have prior demonstrated success in fast-paced, results-oriented GTM environments
Know how to motivate and coach SDRs to exceed performance metrics and develop into future sellers
Have experience collaborating cross-functionally with Marketing, Sales, and RevOps to optimize lead flow and conversion rates
Are passionate and excited about hiring, with a thoughtful approach to team planning and development
Are proficient in Salesforce and familiar with email and call automation platforms
Are able to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
Have strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills
Have 1-3+ years of personal closing experience in a full cycle sales role in SaaS
Have experience managing teams prospecting to Fortune 500 or Global 2000 accounts
Have a history of building at a high-growth startup
Are passionate about fostering a positive, high-energy team culture while driving consistent results
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE ROLE\n\nAs a Manager, Sales Development at Decagon, you’ll be responsible for hiring, training, and scaling a high-performing team of SDRs to drive top-of-funnel pipeline and fuel our sales growth. You will build and manage a team of 6-10 SDRs who specialize in account-based prospecting, multi-threaded outreach, and sophisticated qualification of enterprise opportunities. You’ll collaborate closely with GTM leadership to refine outreach strategies, optimize processes, and develop the next generation of sales talent.\n\nThis role is perfect for someone passionate about building and defining the sales development motion at a high-growth startup.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Lead and scale a team of 6-10 BDRs focused on Enterprise and Strategic segments\n\n - Hire and train new SDRs on Decagon’s product, buyer personas, competition, and tools\n\n - Set and maintain a high-performing culture by overseeing daily activities and managing quota performance of individual SDRs\n\n - Develop and execute career development plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on time management, objection handling, prospecting tactics, and active listening skills\n\n - Strategize with cross-functional leaders and partners including Sales, RevOps, and Marketing on pipeline and prospecting initiatives to exceed company goals\n\n - Report on team performance and forecast to senior leadership\n\n - Think creatively about improving team output and efficiency over time by optimizing systems and processes\n\n - Create comprehensive enablement programs to continuously improve SDRs’ prospecting skills and accelerate development into world class sellers\n\n\n\n\nYOU MAY BE A GOOD FIT IF YOU\n\n - Have 2+ years of experience leading a sales development team at a SaaS company\n\n - Have 1-3+ years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record exceeding goals\n\n - Have prior demonstrated success in fast-paced, results-oriented GTM environments\n\n - Know how to motivate and coach SDRs to exceed performance metrics and develop into future sellers\n\n - Have experience collaborating cross-functionally with Marketing, Sales, and RevOps to optimize lead flow and conversion rates\n\n - Are passionate and excited about hiring, with a thoughtful approach to team planning and development\n\n - Are proficient in Salesforce and familiar with email and call automation platforms\n\n - Are able to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency\n\n - Have strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills\n\n\n\n\nEVEN BETTER IF YOU\n\n - Have 1-3+ years of personal closing experience in a full cycle sales role in SaaS\n\n - Have experience managing teams prospecting to Fortune 500 or Global 2000 accounts\n\n - Have a history of building at a high-growth startup\n\n - Are passionate about fostering a positive, high-energy team culture while driving consistent results\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$180K – $215K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$180K - $215K","compensationTiers":[{"id":"357bd892-699a-4add-ac4a-500055c80a75","tierSummary":"On-Target Earnings $180K – $215K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"5fa34fde-de5e-4f94-b9c5-654852ab6857","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"a2ecd1c3-3bd3-4b5d-bf75-22a55868a80d","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"db868814-d44e-401b-a130-dba4971b9e8d","summary":"On-Target Earnings $180K – $215K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":215000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":215000}]}},{"id":"ac14f2e8-950e-4668-a6ff-41f80181f006","title":"Agent Strategy Manager ","department":"Deployment Strategists","team":"Agent Strategy","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-24T21:14:48.122+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ac14f2e8-950e-4668-a6ff-41f80181f006","applyUrl":"https://jobs.ashbyhq.com/decagon/ac14f2e8-950e-4668-a6ff-41f80181f006/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS \n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£105K – £140K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"£105K - £140K","compensationTiers":[{"id":"805527c2-a7f9-455d-b413-7e457934f8cc","tierSummary":"On-Target Earnings £105K – £140K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"eb58c4d7-7ef1-4258-8e60-54c91e42e392","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"56ce5e0d-5c7a-423e-a1d3-bbc718a4148a","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"120690dd-d515-44de-92c1-3f60c40de99e","summary":"On-Target Earnings £105K – £140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":105000,"maxValue":140000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":105000,"maxValue":140000}]}},{"id":"ee0c62b4-8e2a-4f0e-9bf4-9ff139374250","title":"Agent Development Manager","department":"Deployment Strategists","team":"Implementations","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-17T22:24:12.967+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ee0c62b4-8e2a-4f0e-9bf4-9ff139374250","applyUrl":"https://jobs.ashbyhq.com/decagon/ee0c62b4-8e2a-4f0e-9bf4-9ff139374250/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£105K – £140K • Offers Equity","scrapeableCompensationSalarySummary":"£105K - £140K","compensationTiers":[{"id":"197b5b3c-488d-4f14-842b-a699f941c7fa","tierSummary":"£105K – £140K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"55ea5730-7b2b-4fad-b075-23909b27c352","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"a3472244-f873-42d4-8dc6-52bfda08d141","summary":"£105K – £140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":105000,"maxValue":140000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":105000,"maxValue":140000}]}},{"id":"80e62efe-c1e1-4f00-a9cb-2a75d8cbb577","title":"BizOps & Strategy, Pricing","department":"Founders Office","team":"Business Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-20T18:28:08.836+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/80e62efe-c1e1-4f00-a9cb-2a75d8cbb577","applyUrl":"https://jobs.ashbyhq.com/decagon/80e62efe-c1e1-4f00-a9cb-2a75d8cbb577/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for someone to join the Business Operations & Strategy team to lead commercial and pricing strategy. The Business Operations & Strategy team sits within the Founder’s Office, a team of high-agency generalists and ex-founders with extremely high leverage and own things like partnerships, business development, pricing strategy, AI transformation, data/analytics, growth, etc.
Your primary goal will be to accelerate and streamline our enterprise go-to-market motion - working closely with our GTM team to close deals. Initiatives will range from developing pricing & packaging strategy, to building internal deal and pricing processes, to proposal creation and negotiation across our enterprise customer base.
This is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solvers who combine analytical rigor with world-class relationship building skills.
In this role, you will
Own end-to-end deal structuring for enterprise opportunities, partnering directly with account executives and sales leaders to build proposals and drive deals to close
Work to develop and refine Decagon's pricing and packaging strategy
Build and scale internal commercial processes as the company expands
Collect and analyze pricing and deal data to shape high level company strategy
Be a thought leader in how to price agentic AI solutions
Your background looks something like this
3+ years of experience in consulting / investment banking / investing / high-velocity startups
Deep curiosity and desire to solve hard problems
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
Strong cross-functional collaborator - you've worked regularly with finance and legal teams
Strong communicator - both verbal and written
Even better if you have
Experience building or scaling a deal desk function at a high-growth or early-stage company
Previously led implementation of a CPQ platform
Familiarity with consumption-based or usage-based pricing models in addition to traditional SaaS subscription structures
SQL or other data analytics experience
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for someone to join the Business Operations & Strategy team to lead commercial and pricing strategy. The Business Operations & Strategy team sits within the Founder’s Office, a team of high-agency generalists and ex-founders with extremely high leverage and own things like partnerships, business development, pricing strategy, AI transformation, data/analytics, growth, etc.\n\nYour primary goal will be to accelerate and streamline our enterprise go-to-market motion - working closely with our GTM team to close deals. Initiatives will range from developing pricing & packaging strategy, to building internal deal and pricing processes, to proposal creation and negotiation across our enterprise customer base.\n\nThis is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solvers who combine analytical rigor with world-class relationship building skills.\n\n\n\nIn this role, you will\n\n - Own end-to-end deal structuring for enterprise opportunities, partnering directly with account executives and sales leaders to build proposals and drive deals to close\n\n - Work to develop and refine Decagon's pricing and packaging strategy\n\n - Build and scale internal commercial processes as the company expands\n\n - Collect and analyze pricing and deal data to shape high level company strategy\n\n - Be a thought leader in how to price agentic AI solutions\n\nYour background looks something like this\n\n - 3+ years of experience in consulting / investment banking / investing / high-velocity startups\n\n - Deep curiosity and desire to solve hard problems\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them\n\n - Strong cross-functional collaborator - you've worked regularly with finance and legal teams\n\n - Strong communicator - both verbal and written\n\n\n\nEven better if you have\n\n - Experience building or scaling a deal desk function at a high-growth or early-stage company\n\n - Previously led implementation of a CPQ platform\n\n - Familiarity with consumption-based or usage-based pricing models in addition to traditional SaaS subscription structures\n\n - SQL or other data analytics experience\n \n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"74b5fc51-27bc-4ae8-85d1-9631651193f2","tierSummary":"$160K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"36d94b24-8059-4ef9-8b56-004f30cb5a9e","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"97b073e1-7b80-4a94-87aa-925adaa866de","summary":"$160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000}]}},{"id":"772ed573-277d-4df2-bc2d-7b330f0bd1cd","title":"Strategic Finance Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-02T16:37:51.421+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/772ed573-277d-4df2-bc2d-7b330f0bd1cd","applyUrl":"https://jobs.ashbyhq.com/decagon/772ed573-277d-4df2-bc2d-7b330f0bd1cd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the role
Decagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll shape how we think, not just track how we did.
This is an in office role in our SF Headquarters.
In this role, you will
Own our quarterly and annual planning cycle end-to-end, guiding overall company strategy, resource allocation, and decision-making
Build and own our financial model and unit economics framework
Partner cross-functionally with executives across key functions to ideate, support, and drive strategic initiatives
Drive accountability across the business by defining financial and operational KPIs, building dashboards, and identifying the right levers to accelerate growth and efficiency
Monitor key performance indicators, financial metrics, and cash flow; deliver timely reporting packages and insights on key business trends
Build and maintain complex financial models for long-range planning, unit economics, business cases, and investment evaluation
Own materials for our Board meetings and serve as a key partner on future fundraising processes
Develop and build a scalable finance function that can support Decagon’s hyper-growth
Your background looks something like this
3-5 years of experience in Strategic Finance, Corporate Finance, or a closely related role at a high-growth technology company
1–2 years of investment banking at a top-tier firm
Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives
Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations
Excellent communication skills; comfortable presenting to leadership
Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you
High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar
Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly
Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus
Even better
Experience working in B2B SaaS with familiarity with ARR-based business metrics
Familiarity with Accounting ERPs and financial planning tools
Bachelor’s degree in Finance, Accounting, Economics or related business field
Compensation $180,000 - $235,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the role\n\nDecagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll shape how we think, not just track how we did.\n\nThis is an in office role in our SF Headquarters. \n\nIn this role, you will\n\n - Own our quarterly and annual planning cycle end-to-end, guiding overall company strategy, resource allocation, and decision-making\n\n - Build and own our financial model and unit economics framework\n\n - Partner cross-functionally with executives across key functions to ideate, support, and drive strategic initiatives\n\n - Drive accountability across the business by defining financial and operational KPIs, building dashboards, and identifying the right levers to accelerate growth and efficiency\n\n - Monitor key performance indicators, financial metrics, and cash flow; deliver timely reporting packages and insights on key business trends\n\n - Build and maintain complex financial models for long-range planning, unit economics, business cases, and investment evaluation\n\n - Own materials for our Board meetings and serve as a key partner on future fundraising processes\n\n - Develop and build a scalable finance function that can support Decagon’s hyper-growth\n\n\n\nYour background looks something like this\n\n - 3-5 years of experience in Strategic Finance, Corporate Finance, or a closely related role at a high-growth technology company\n\n - 1–2 years of investment banking at a top-tier firm\n\n - Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives\n\n - Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations\n\n - Excellent communication skills; comfortable presenting to leadership\n\n - Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you\n\n - High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar\n\n - Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly\n\n - Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus\n\n\n\nEven better\n\n - Experience working in B2B SaaS with familiarity with ARR-based business metrics\n\n - Familiarity with Accounting ERPs and financial planning tools\n\n - Bachelor’s degree in Finance, Accounting, Economics or related business field\n\n\n\nCompensation $180,000 - $235,000 + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$188K – $235K • Offers Equity","scrapeableCompensationSalarySummary":"$188K - $235K","compensationTiers":[{"id":"02325059-a1ec-47ab-a4fc-d33794ffb8e9","tierSummary":"$188K – $235K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"5f39b156-0ff4-42f3-abab-4e1ee88f8a83","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"ab48c915-d45e-4980-a9d4-edc92b884691","summary":"$188K – $235K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":188000,"maxValue":235000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":188000,"maxValue":235000}]}},{"id":"6431a6f9-2ebe-4b68-beb6-200b42aeeca8","title":"Strategic Solutions Engineer, East","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-01T15:00:09.857+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/6431a6f9-2ebe-4b68-beb6-200b42aeeca8","applyUrl":"https://jobs.ashbyhq.com/decagon/6431a6f9-2ebe-4b68-beb6-200b42aeeca8/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, Strategic - East, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, Strategic - East, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$240K – $280K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$240K - $280K","compensationTiers":[{"id":"bab6efa1-aaa2-4498-b21f-a3f0c7f5ac26","tierSummary":"On-Target Earnings $240K – $280K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"599864c7-65ca-482a-8ba3-788961cdcf1f","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"f8488331-49fa-4ec1-bce1-2489528644c3","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"fd59052f-2dff-4663-941d-8c446f2ae28b","summary":"On-Target Earnings $240K – $280K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":280000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":280000}]}},{"id":"78745829-74ee-41cb-836c-480ca7bf9edc","title":"Strategic Solutions Engineer, West","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-13T19:50:17.171+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/78745829-74ee-41cb-836c-480ca7bf9edc","applyUrl":"https://jobs.ashbyhq.com/decagon/78745829-74ee-41cb-836c-480ca7bf9edc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Strategic Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\nDecagon is looking for a Strategic Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$240K – $280K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$240K - $280K","compensationTiers":[{"id":"308d9e44-af08-45e5-aa64-9d22b44eec6d","tierSummary":"On-Target Earnings $240K – $280K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"afc4e9c6-ab44-40e5-9747-4510088ed784","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"bf7ffd7d-526a-4672-8c24-9c8d6a4531e9","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"e0b32cea-dd8c-4e24-88f2-dae3ef0f2259","summary":"On-Target Earnings $240K – $280K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":280000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":280000}]}},{"id":"502dbac0-66f2-4196-9dd7-c10bb4752b71","title":"Business Development, Private Equity Lead","department":"Founders Office","team":"Business Development","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-04-28T23:44:31.366+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/502dbac0-66f2-4196-9dd7-c10bb4752b71","applyUrl":"https://jobs.ashbyhq.com/decagon/502dbac0-66f2-4196-9dd7-c10bb4752b71/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Role
Decagon is scaling rapidly, and we’re looking to bring on a Business Development, Private Equity Lead to join the Founder’s Office and help drive expansion. This role is responsible for cultivating and deepening Decagon’s executive relationships across large enterprises, private equity firms, strategic partners, and the broader technology and investment ecosystem.
This is a highly strategic, relationship-driven role designed to accelerate Decagon’s growth in the U.S. by establishing trusted executive relationships and converting them into high-impact commercial and partnership outcomes.
In this role, you will work closely with Decagon’s founders, executive team, and go-to-market leaders to prospect, cultivate, and secure meaningful relationships with senior decision-makers across Fortune 500 companies, high-growth technology firms, and PE- and VC-backed portfolios. You will often serve as a first point of contact for executives engaging with Decagon and are expected to deliver clear value in every interaction.
This is not a traditional sales role. Success depends on judgment, executive presence, and the ability to operate effectively in ambiguous, founder-led situations.
We’d love to hear from you if you are energized by working with senior executives, thrive in fast-moving and unstructured environments, are comfortable engaging both in-person and through modern GTM tools, and bring deep respect for operators and entrepreneurs building complex businesses.
What You’ll Do
Build and expand Decagon’s executive network across the U.S., including enterprise customers, private equity firms, strategic partners, and investors
Partner directly with Decagon’s founders on high-stakes, complex enterprise opportunities
Cultivate relationships with C-level and VP-level executives in customer experience, operations, technology, and digital transformation
Develop and manage strategic partnerships, including private equity firms, systems integrators, ecosystem partners, and PE-backed platforms
Work with PE firms to drive Decagon adoption across portfolio companies
Leverage executive relationships to accelerate enterprise evaluations, influence build vs. buy decisions, and drive urgency
Represent Decagon at executive briefings, private dinners, industry events, and partner meetings across the U.S.
Apply strong commercial judgment to prioritize the highest-impact opportunities across regions and verticals
Help shape Decagon’s U.S. market expansion strategy through direct market feedback
What We’re Looking For
8+ years of experience in strategic growth, partnerships, enterprise GTM, or founder-adjacent roles
Demonstrated ability to build trust and credibility with senior executives, VC/PE investors, and operators, and close complex, relationship-driven opportunities
Strong executive presence and communication skills
Proven judgment in prioritizing deals, partners, and markets
Comfort operating in ambiguous, fast-changing environments without heavy process
Willingness to travel as needed
Location & Travel
This is an in-person role based in San Francisco or New York, with regular travel for executive meetings, customer engagements, and events. Close collaboration with the founder and executive team is expected.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nThe Role\n\nDecagon is scaling rapidly, and we’re looking to bring on a Business Development, Private Equity Lead to join the Founder’s Office and help drive expansion. This role is responsible for cultivating and deepening Decagon’s executive relationships across large enterprises, private equity firms, strategic partners, and the broader technology and investment ecosystem.\n\nThis is a highly strategic, relationship-driven role designed to accelerate Decagon’s growth in the U.S. by establishing trusted executive relationships and converting them into high-impact commercial and partnership outcomes.\n\nIn this role, you will work closely with Decagon’s founders, executive team, and go-to-market leaders to prospect, cultivate, and secure meaningful relationships with senior decision-makers across Fortune 500 companies, high-growth technology firms, and PE- and VC-backed portfolios. You will often serve as a first point of contact for executives engaging with Decagon and are expected to deliver clear value in every interaction.\n\nThis is not a traditional sales role. Success depends on judgment, executive presence, and the ability to operate effectively in ambiguous, founder-led situations.\n\nWe’d love to hear from you if you are energized by working with senior executives, thrive in fast-moving and unstructured environments, are comfortable engaging both in-person and through modern GTM tools, and bring deep respect for operators and entrepreneurs building complex businesses.\n\n\n\nWhat You’ll Do\n\n - Build and expand Decagon’s executive network across the U.S., including enterprise customers, private equity firms, strategic partners, and investors\n\n - Partner directly with Decagon’s founders on high-stakes, complex enterprise opportunities\n\n - Cultivate relationships with C-level and VP-level executives in customer experience, operations, technology, and digital transformation\n\n - Develop and manage strategic partnerships, including private equity firms, systems integrators, ecosystem partners, and PE-backed platforms\n\n - Work with PE firms to drive Decagon adoption across portfolio companies\n\n - Leverage executive relationships to accelerate enterprise evaluations, influence build vs. buy decisions, and drive urgency\n\n - Represent Decagon at executive briefings, private dinners, industry events, and partner meetings across the U.S.\n\n - Apply strong commercial judgment to prioritize the highest-impact opportunities across regions and verticals\n\n - Help shape Decagon’s U.S. market expansion strategy through direct market feedback\n\n\n\nWhat We’re Looking For\n\n - 8+ years of experience in strategic growth, partnerships, enterprise GTM, or founder-adjacent roles\n\n - Demonstrated ability to build trust and credibility with senior executives, VC/PE investors, and operators, and close complex, relationship-driven opportunities\n\n - Strong executive presence and communication skills\n\n - Proven judgment in prioritizing deals, partners, and markets\n\n - Comfort operating in ambiguous, fast-changing environments without heavy process\n\n - Willingness to travel as needed\n\n\n\nLocation & Travel\n\nThis is an in-person role based in San Francisco or New York, with regular travel for executive meetings, customer engagements, and events. Close collaboration with the founder and executive team is expected.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$192K – $240K • Offers Equity","scrapeableCompensationSalarySummary":"$192K - $240K","compensationTiers":[{"id":"899da410-d5a5-4c73-a404-9b85ce2cc1fc","tierSummary":"On Target Earnings $192K – $240K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"ab48d1a4-b079-415c-a855-7159a7778499","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"12141edb-e6ee-494f-9bd2-bb301b61cb2d","summary":"On Target Earnings $192K – $240K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":192000,"maxValue":240000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":192000,"maxValue":240000}]}},{"id":"cd95c25c-fdb7-4816-8a31-6d75e86adbe0","title":"Senior Software Engineer, Agents","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-01T22:09:18.359+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/cd95c25c-fdb7-4816-8a31-6d75e86adbe0","applyUrl":"https://jobs.ashbyhq.com/decagon/cd95c25c-fdb7-4816-8a31-6d75e86adbe0/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nOn the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nEngineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts\n\n - Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers\n\n\n\nYour background looks something like this\n\n - Have 5+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n\n\nEven better\n\n - Prior experience working with multi-modal models\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"3694470f-cb03-4dbb-b074-fdc72804764e","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"0ae09de0-fa65-43cc-920b-4fab09ba3951","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"314d7530-60c7-451f-8807-b2678c901e77","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"95dadea4-8bd2-421a-bf3f-51c04e102ee2","title":"Enterprise Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Australia","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-03-24T18:11:35.946+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/95dadea4-8bd2-421a-bf3f-51c04e102ee2","applyUrl":"https://jobs.ashbyhq.com/decagon/95dadea4-8bd2-421a-bf3f-51c04e102ee2/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"A$220K – A$290K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"A$220K - A$290K","compensationTiers":[{"id":"584608bb-2213-45cd-be62-9c4d6702c351","tierSummary":"A$220K – A$290K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"2beaf9d8-9b9a-4802-b0aa-1b79e60a7e1f","summary":"A$220K – A$290K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"AUD","minValue":220000,"maxValue":290000},{"id":"83911e66-e0b3-42ce-8034-abf4c3ad581f","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"cb2815c7-b937-4f9a-9ca9-5b542ffca809","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"AUD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"AUD","minValue":220000,"maxValue":290000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"AUD","minValue":null,"maxValue":null}]}},{"id":"9875ed62-9d62-4485-8d47-fc897d43493b","title":"Strategic Account Director - East","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Washington D.C.","address":{"postalAddress":{"addressRegion":"Washington D.C.","addressCountry":"USA","addressLocality":""}}},{"location":"Atlanta","address":{"postalAddress":{"addressRegion":"Georgia","addressCountry":"USA","addressLocality":"Atlanta"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Toronto","addressCountry":"Canada"}}},{"location":"Boston","address":{"postalAddress":{"addressRegion":"Massachusetts","addressCountry":"USA","addressLocality":"Boston"}}}],"publishedAt":"2026-03-25T19:59:06.443+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9875ed62-9d62-4485-8d47-fc897d43493b","applyUrl":"https://jobs.ashbyhq.com/decagon/9875ed62-9d62-4485-8d47-fc897d43493b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel.
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Previous experience selling AI or customer support/experience software
Compensation
OTE $325,000 - $360,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. \n\n\n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon \n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) \n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion \n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue \n\n - Develop and execute account plans to execute strategic deals \n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel.\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n\n\nEven better if you have\n\n - Previous experience selling AI or customer support/experience software\n\n\n\nCompensation\n\nOTE $325,000 - $360,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$340K – $380K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$340K - $380K","compensationTiers":[{"id":"b7b5612a-4e2c-45d1-a0e2-d76acf5eacf5","tierSummary":"On-Target Earnings $340K – $380K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"424b9607-839f-48e0-81c8-a4d5553996fc","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"97817349-a706-4678-98aa-f475d8223bd3","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"da328e11-64f4-42b1-a890-d5c872483438","summary":"On-Target Earnings $340K – $380K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":380000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":380000}]}},{"id":"0e8a35cd-be75-436e-8407-f4e8dd2d2c59","title":"Sales Enablement Manager ","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-01T19:57:38.345+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/0e8a35cd-be75-436e-8407-f4e8dd2d2c59","applyUrl":"https://jobs.ashbyhq.com/decagon/0e8a35cd-be75-436e-8407-f4e8dd2d2c59/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About The Team
Decagon’s GTM Productivity team is laser-focused on building a truly elite, world-class revenue engine as a core differentiator for the business. At the individual level, we believe in unlocking the full potential of every seller and field team member — enabling them to do their best work and win at the highest level. At the organizational level, success means turning strategy into consistent, repeatable execution — driving faster ramp, higher productivity per rep, and exceeding global revenue targets with greater efficiency.
About The Role
Decagon is looking for a GTM Enablement Manager — a founding member of our GTM Productivity team — to help build and scale the programs that power our revenue engine. You’ll operate at the center of how we ramp talent, drive field productivity, and scale GTM execution — designing and operationalizing high-impact programs in close partnership with stakeholders across the business. This is a highly visible, high-ownership role with direct impact on how Decagon grows.
In this role, you will
Build and scale core enablement programs — including onboarding, ongoing development, and role-specific training across the GTM organization
Drive field performance and readiness — developing content, training, and certification frameworks that improve how teams sell and execute
Partner cross-functionally across the business — working with Marketing, Product, Engineering, and other teams to ensure alignment and impact
Operate a consistent enablement cadence — leading and facilitating high-impact sessions in partnership with GTM leaders and top performers
Own enablement infrastructure and insights — standing up and optimizing tooling (content, learning, conversational AI systems) and using data to continuously improve ramp, productivity, and attainment
Lead high-impact GTM moments — including Sales Kickoff and other events that align and energize the field
Adapt and extend programs as we scale — building new initiatives and leveraging AI to increase the reach and effectiveness of enablement
Your background looks something like this
5+ years of experience in GTM enablement, training, or revenue-focused roles, with a strong understanding of enablement best practices and modern SaaS sales motions
Proven ability to build and operate in fast-moving, ambiguous environments, with a high degree of ownership and accountability
Strong program and project management skills, with a scrappy, execution-oriented mindset and ability to deliver high-quality work
Strong cross-functional collaboration skills and learning agility across product, technology, and sales
Even better if you have
Experience applying or navigating AI in GTM, sales, or enablement contexts
Background building or scaling world-class training programs
Experience in a high-growth SaaS or startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout The Team\n\nDecagon’s GTM Productivity team is laser-focused on building a truly elite, world-class revenue engine as a core differentiator for the business. At the individual level, we believe in unlocking the full potential of every seller and field team member — enabling them to do their best work and win at the highest level. At the organizational level, success means turning strategy into consistent, repeatable execution — driving faster ramp, higher productivity per rep, and exceeding global revenue targets with greater efficiency.\n\n\n\nAbout The Role\n\nDecagon is looking for a GTM Enablement Manager — a founding member of our GTM Productivity team — to help build and scale the programs that power our revenue engine. You’ll operate at the center of how we ramp talent, drive field productivity, and scale GTM execution — designing and operationalizing high-impact programs in close partnership with stakeholders across the business. This is a highly visible, high-ownership role with direct impact on how Decagon grows.\n\n\nIn this role, you will\n\n - Build and scale core enablement programs — including onboarding, ongoing development, and role-specific training across the GTM organization\n\n - Drive field performance and readiness — developing content, training, and certification frameworks that improve how teams sell and execute\n\n - Partner cross-functionally across the business — working with Marketing, Product, Engineering, and other teams to ensure alignment and impact\n\n - Operate a consistent enablement cadence — leading and facilitating high-impact sessions in partnership with GTM leaders and top performers\n\n - Own enablement infrastructure and insights — standing up and optimizing tooling (content, learning, conversational AI systems) and using data to continuously improve ramp, productivity, and attainment\n\n - Lead high-impact GTM moments — including Sales Kickoff and other events that align and energize the field\n\n - Adapt and extend programs as we scale — building new initiatives and leveraging AI to increase the reach and effectiveness of enablement\n\n\n\nYour background looks something like this\n\n - 5+ years of experience in GTM enablement, training, or revenue-focused roles, with a strong understanding of enablement best practices and modern SaaS sales motions\n\n - Proven ability to build and operate in fast-moving, ambiguous environments, with a high degree of ownership and accountability\n\n - Strong program and project management skills, with a scrappy, execution-oriented mindset and ability to deliver high-quality work\n\n - Strong cross-functional collaboration skills and learning agility across product, technology, and sales\n \n \n\nEven better if you have\n\n - Experience applying or navigating AI in GTM, sales, or enablement contexts\n\n - Background building or scaling world-class training programs\n\n - Experience in a high-growth SaaS or startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$190K – $235K • Offers Equity","scrapeableCompensationSalarySummary":"$190K - $235K","compensationTiers":[{"id":"298dfaec-6cea-42d2-be95-4231a27739f6","tierSummary":"$190K – $235K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"aa4fc48f-96de-4f7c-acc3-bdfefa032f7a","summary":"$190K – $235K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":235000},{"id":"a0cc78d0-da0d-44ae-96b3-8a9f84b6b7cb","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":235000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"4ac15d8e-8c15-4411-89d4-f5215a6720b1","title":"Revenue Strategy & Operations Manager","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"San Francisco","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-04-08T19:15:46.133+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4ac15d8e-8c15-4411-89d4-f5215a6720b1","applyUrl":"https://jobs.ashbyhq.com/decagon/4ac15d8e-8c15-4411-89d4-f5215a6720b1/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.
This is a dynamic, wide-ranging role to join our team shaping Decagon’s go-to-market strategy and driving execution. Owning a broad platform, you will lead strategic, GTM-wide initiatives and be a trusted day-to-day partner to senior business leaders. You will manage GTM forecasts & KPIs, optimize business performance & efficiency, stand up new processes and execute high-leverage operations with field teams. This is a high-impact, high-agency position to shape the trajectory of a category-defining AI company.
Play a leading role in the design and execution of GTM objectives & strategies, including capacity planning, international expansion, sales segmentation and post-sale frameworks
Define and implement KPIs across business segments, delivering predictive insights and recommendations that move the needle
Design & lead new revenue growth programs on topics such as pipeline generation, territory management, incentive & compensation structures and internal operational processes
Deliver key business reporting for GTM leadership, executive management and Board of Directors
Work cross-functionally across GTM to ensure alignment on top priorities and drive internal process transformations
4+ years of relevant experience in GTM/revenue operations and/or investment banking, management consulting or a related field. Experience in a high-growth SaaS company is highly desirable, but not required
Advanced analytical capability: strong Excel & modeling proficiency is a must; experience with Salesforce or GTM/BI tools is desirable
“Get it done” posture: desire to be in a fast-paced environment with constant change
Ownership mindset: end-to-end ownership of deliverables & willing to get deep into the weeds
Critical thinking and problem-solving skills: comfortable with ambiguous topics without a defined process or “right” answer
Communication & presentation skills: ability to distill complex data into a clear narrative for executive audiences
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nDecagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.\n\n\n\n\nABOUT THE ROLE\n\nThis is a dynamic, wide-ranging role to join our team shaping Decagon’s go-to-market strategy and driving execution. Owning a broad platform, you will lead strategic, GTM-wide initiatives and be a trusted day-to-day partner to senior business leaders. You will manage GTM forecasts & KPIs, optimize business performance & efficiency, stand up new processes and execute high-leverage operations with field teams. This is a high-impact, high-agency position to shape the trajectory of a category-defining AI company.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Play a leading role in the design and execution of GTM objectives & strategies, including capacity planning, international expansion, sales segmentation and post-sale frameworks\n\n - Define and implement KPIs across business segments, delivering predictive insights and recommendations that move the needle\n\n - Design & lead new revenue growth programs on topics such as pipeline generation, territory management, incentive & compensation structures and internal operational processes\n\n - Deliver key business reporting for GTM leadership, executive management and Board of Directors\n\n - Work cross-functionally across GTM to ensure alignment on top priorities and drive internal process transformations\n\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 4+ years of relevant experience in GTM/revenue operations and/or investment banking, management consulting or a related field. Experience in a high-growth SaaS company is highly desirable, but not required\n\n - Advanced analytical capability: strong Excel & modeling proficiency is a must; experience with Salesforce or GTM/BI tools is desirable\n\n - “Get it done” posture: desire to be in a fast-paced environment with constant change\n\n - Ownership mindset: end-to-end ownership of deliverables & willing to get deep into the weeds\n\n - Critical thinking and problem-solving skills: comfortable with ambiguous topics without a defined process or “right” answer\n\n - Communication & presentation skills: ability to distill complex data into a clear narrative for executive audiences\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$165K – $205K • Offers Equity","scrapeableCompensationSalarySummary":"$165K - $205K","compensationTiers":[{"id":"a04d94ef-b6ef-4d38-9966-4e76a37fd733","tierSummary":"On-Target Earnings $165K – $205K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"a488dbfc-cf12-450e-ae09-3cf9ac637ca3","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"9261d4a7-e3ca-46ab-8dfe-b7892751a61f","summary":"On-Target Earnings $165K – $205K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":165000,"maxValue":205000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":165000,"maxValue":205000}]}},{"id":"a365149d-2cad-4dbb-974e-d3556b550259","title":"Senior Security Engineer","department":"Engineering","team":"Security","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-04-10T01:00:43.739+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a365149d-2cad-4dbb-974e-d3556b550259","applyUrl":"https://jobs.ashbyhq.com/decagon/a365149d-2cad-4dbb-974e-d3556b550259/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role
Lead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.
In this role, you will
Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.
Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment
Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications
Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling
Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity
Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements
Your background looks something like this
Have 5+ years of hands-on application security engineering experience
Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment
Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications
Experience implementing application security testing tools and integrating security into CI/CD pipelines
Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks
Proven track record working with engineering teams to remediate security findings while balancing security and business requirements
Even better
Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections
Background with large-scale, multi-tenant SaaS applications handling sensitive customer data
Familiarity with Google Cloud application security services and container security best practices
Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective
Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar
Compensation
$200K – $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nOur mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n\n\nAbout the Role\n\nLead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.\n\n\n\nIn this role, you will\n\n - Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.\n\n - Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment\n\n - Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications\n\n - Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling\n\n - Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity\n\n - Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements\n \n \n\nYour background looks something like this\n\n - Have 5+ years of hands-on application security engineering experience\n\n - Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment\n\n - Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications\n\n - Experience implementing application security testing tools and integrating security into CI/CD pipelines\n\n - Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks\n\n - Proven track record working with engineering teams to remediate security findings while balancing security and business requirements\n \n \n\nEven better\n\n - Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections\n\n - Background with large-scale, multi-tenant SaaS applications handling sensitive customer data\n\n - Familiarity with Google Cloud application security services and container security best practices\n\n - Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective\n\n - Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar\n\n\n\nCompensation\n\n$200K – $330K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $330K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $330K","compensationTiers":[{"id":"19dd5d71-ca4d-4517-aa62-c109ec8937c5","tierSummary":"Base Salary $200K – $330K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f8e77e88-2e6e-4ea7-86fc-8ad04a16d973","summary":"Base Salary $200K – $330K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"id":"1b76e061-c873-43a0-a11d-b51e4e0471e5","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"3998068a-4ce9-4a70-b9c0-7e89ef531331","title":"Security Engineer","department":"Engineering","team":"Security","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-10T01:35:06.692+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3998068a-4ce9-4a70-b9c0-7e89ef531331","applyUrl":"https://jobs.ashbyhq.com/decagon/3998068a-4ce9-4a70-b9c0-7e89ef531331/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to secure our growing platform, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role
Help build and scale the security foundations of Decagon AI's customer experience platform that powers AI agents for enterprise customers. You'll work with the head of Security to implement security controls, build security tooling, and strengthen our defenses against modern, AI-enabled threats while maintaining an enterprise-ready security and compliance posture. This role combines hands-on security engineering with software development. You'll build automated remediation tools, work on detection pipelines, and partner with engineering teams to improve security across our platform. Decagon's team is some of the best in the industry, so you'll work alongside a skilled and enthusiastic team.
In this role, you will
Implement security controls across our agent platform, covering application security, infrastructure security
Build security tooling and automation, including automated remediation pipelines, detection systems, and testing frameworks integrated into CI/CD workflows
Partner with engineering teams to design and review authentication systems, secrets management, and access controls
Create detection pipelines that scale with millions of daily AI agent interactions
Contribute to security incidents affecting operations, supporting rapid resolution while maintaining service availability
Your background looks something like this
Have 3+ years of experience in security engineering, with strong software engineering fundamentals
Familiarity with application security concepts including authentication, authorization, vulnerability assessment, and secure development practices
Ability to write production-quality code; you can build the tools and automation the team needs, not just identify problems
Experience with cloud security fundamentals, ideally Google Cloud
Exposure to enterprise security requirements such as SOC 2, ISO 27001, or GDPR
Natural curiosity about new technologies and approaches to security problems
Excited to work with bright colleagues out of our downtown San Francisco office
Even better
Experience building developer tools, security automation, or remediation pipelines
Background with static analysis tools (Semgrep, CodeQL) or vulnerability management platforms
Familiarity with securing AI/ML applications, including awareness of risks like prompt injection and adversarial inputs
Experience with infrastructure as code (Terraform) and modern cloud development practices
Comfortable working across the entire stack to solve problems
Compensation
$200K – $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nOur mission is to secure our growing platform, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n\n\nAbout the Role\n\nHelp build and scale the security foundations of Decagon AI's customer experience platform that powers AI agents for enterprise customers. You'll work with the head of Security to implement security controls, build security tooling, and strengthen our defenses against modern, AI-enabled threats while maintaining an enterprise-ready security and compliance posture. This role combines hands-on security engineering with software development. You'll build automated remediation tools, work on detection pipelines, and partner with engineering teams to improve security across our platform. Decagon's team is some of the best in the industry, so you'll work alongside a skilled and enthusiastic team.\n\n\n\nIn this role, you will\n\n - Implement security controls across our agent platform, covering application security, infrastructure security\n\n - Build security tooling and automation, including automated remediation pipelines, detection systems, and testing frameworks integrated into CI/CD workflows\n\n - Partner with engineering teams to design and review authentication systems, secrets management, and access controls\n\n - Create detection pipelines that scale with millions of daily AI agent interactions\n\n - Contribute to security incidents affecting operations, supporting rapid resolution while maintaining service availability\n\n\n\nYour background looks something like this\n\n - Have 3+ years of experience in security engineering, with strong software engineering fundamentals\n\n - Familiarity with application security concepts including authentication, authorization, vulnerability assessment, and secure development practices\n\n - Ability to write production-quality code; you can build the tools and automation the team needs, not just identify problems\n\n - Experience with cloud security fundamentals, ideally Google Cloud\n\n - Exposure to enterprise security requirements such as SOC 2, ISO 27001, or GDPR\n\n - Natural curiosity about new technologies and approaches to security problems\n\n - Excited to work with bright colleagues out of our downtown San Francisco office\n\n\n\nEven better\n\n - Experience building developer tools, security automation, or remediation pipelines\n\n - Background with static analysis tools (Semgrep, CodeQL) or vulnerability management platforms\n\n - Familiarity with securing AI/ML applications, including awareness of risks like prompt injection and adversarial inputs\n\n - Experience with infrastructure as code (Terraform) and modern cloud development practices\n\n - Comfortable working across the entire stack to solve problems\n \n \n\nCompensation \n\n$200K – $330K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $330K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $330K","compensationTiers":[{"id":"e9280c8a-4e82-4cfe-a04f-4b95335abaec","tierSummary":"Base Salary $200K – $330K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"719e3c71-fd49-4f91-8558-5db3c2c87e6f","summary":"Base Salary $200K – $330K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"id":"535e58b8-0c26-4fd7-931c-37fda10a81de","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"4b9b6980-26dc-42b3-9c13-936777539c48","title":"Business Value Consultant","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-04-10T22:21:49.467+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4b9b6980-26dc-42b3-9c13-936777539c48","applyUrl":"https://jobs.ashbyhq.com/decagon/4b9b6980-26dc-42b3-9c13-936777539c48/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Business Value Consultant to build and scale our value engineering function, partnering closely with Sales on our most strategic enterprise opportunities.
This role sits at the center of GTM - bridging product, sales, and finance - and is responsible for translating Decagon’s platform into clear, quantified business impact. You will work directly with executive stakeholders (CFO, COO, CX leaders) to develop compelling, data-driven business cases that accelerate deal cycles, increase win rates, and drive larger, more strategic investments.
Beyond individual deals, you will help define and operationalize Decagon’s value-based selling motion - building repeatable frameworks, tools, and narratives that scale across the field.
In this role, you will:
Drive Strategic Deals
Partner with Account Executives on high-priority enterprise opportunities to uncover customer pain points, quantify impact, and shape deal strategy. Build ROI models, business cases, and value hypotheses tied to customer-specific metrics (cost reduction, revenue lift, efficiency gains, CSAT improvement). Lead executive-level value conversations with CFOs, COOs, and senior business stakeholders. Support negotiation and procurement processes with defensible financial justification
Build & Scale Value Frameworks
Develop industry- and persona-specific value frameworks aligned to Decagon’s core use case. Standardize ROI models, benchmarks, and value drivers across segments (enterprise, mid-market, verticals). Create reusable assets (value calculators, business case templates, benchmarking data) to enable broader GTM teams. Partner with Marketing and Product to refine value messaging and positioning
Operationalize Value-Based Selling
Embed value engineering into the sales process from early discovery through close. Train and enable AEs, SEs, and post-sales teams on value-based selling methodologies. Establish best practices for linking product capabilities to measurable business outcomes. Ensure consistency and rigor in how Decagon positions and proves value in-market
Cross-Functional Partnership
Collaborate with Product and Agent Success to capture realized customer value and feed it back into future deals. Partner with Finance to align on value assumptions, pricing strategy, and deal economics. Work with RevOps to track impact on pipeline, win rates, deal size, and sales cycle
Your background looks something like this
6+ years in value engineering, management consulting, sales engineering, strategic finance, or similar roles
Proven experience partnering with Sales on complex enterprise deals and influencing outcomes
Strong financial modeling skills (Excel / Google Sheets) with the ability to build clear, defensible ROI models
Ability to translate technical capabilities into business outcomes that resonate with executive stakeholders
Executive presence - comfortable leading conversations with CFOs, COOs, and senior decision-makers
Familiarity with enterprise buying cycles and value-based selling methodologies
Even better if you have
Experience in SaaS, AI/ML, customer operations, or contact center ecosystems
Background in consulting (e.g., strategy, operations, or digital transformation) or investment/strategic finance
Experience building or scaling a value engineering function in a high-growth company
Familiarity with GTM systems (Salesforce, Gong, etc.) and data-driven sales processes
Experience in regulated industries (financial services, healthcare, etc.)
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Business Value Consultant to build and scale our value engineering function, partnering closely with Sales on our most strategic enterprise opportunities.\n\nThis role sits at the center of GTM - bridging product, sales, and finance - and is responsible for translating Decagon’s platform into clear, quantified business impact. You will work directly with executive stakeholders (CFO, COO, CX leaders) to develop compelling, data-driven business cases that accelerate deal cycles, increase win rates, and drive larger, more strategic investments.\n\nBeyond individual deals, you will help define and operationalize Decagon’s value-based selling motion - building repeatable frameworks, tools, and narratives that scale across the field.\n\n\n\nIn this role, you will:\n\n - Drive Strategic Deals\n \n - Partner with Account Executives on high-priority enterprise opportunities to uncover customer pain points, quantify impact, and shape deal strategy. Build ROI models, business cases, and value hypotheses tied to customer-specific metrics (cost reduction, revenue lift, efficiency gains, CSAT improvement). Lead executive-level value conversations with CFOs, COOs, and senior business stakeholders. Support negotiation and procurement processes with defensible financial justification\n\n - Build & Scale Value Frameworks\n \n - Develop industry- and persona-specific value frameworks aligned to Decagon’s core use case. Standardize ROI models, benchmarks, and value drivers across segments (enterprise, mid-market, verticals). Create reusable assets (value calculators, business case templates, benchmarking data) to enable broader GTM teams. Partner with Marketing and Product to refine value messaging and positioning\n\n - Operationalize Value-Based Selling\n \n - Embed value engineering into the sales process from early discovery through close. Train and enable AEs, SEs, and post-sales teams on value-based selling methodologies. Establish best practices for linking product capabilities to measurable business outcomes. Ensure consistency and rigor in how Decagon positions and proves value in-market\n\n - Cross-Functional Partnership\n \n - Collaborate with Product and Agent Success to capture realized customer value and feed it back into future deals. Partner with Finance to align on value assumptions, pricing strategy, and deal economics. Work with RevOps to track impact on pipeline, win rates, deal size, and sales cycle\n\n\n\nYour background looks something like this\n\n - 6+ years in value engineering, management consulting, sales engineering, strategic finance, or similar roles\n\n - Proven experience partnering with Sales on complex enterprise deals and influencing outcomes\n\n - Strong financial modeling skills (Excel / Google Sheets) with the ability to build clear, defensible ROI models\n\n - Ability to translate technical capabilities into business outcomes that resonate with executive stakeholders\n\n - Executive presence - comfortable leading conversations with CFOs, COOs, and senior decision-makers\n\n - Familiarity with enterprise buying cycles and value-based selling methodologies\n\n\n\nEven better if you have\n\n - Experience in SaaS, AI/ML, customer operations, or contact center ecosystems\n\n - Background in consulting (e.g., strategy, operations, or digital transformation) or investment/strategic finance\n\n - Experience building or scaling a value engineering function in a high-growth company\n\n - Familiarity with GTM systems (Salesforce, Gong, etc.) and data-driven sales processes\n\n - Experience in regulated industries (financial services, healthcare, etc.)\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$265K – $330K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$265K - $330K","compensationTiers":[{"id":"19e97b11-d2c7-424d-8cf6-b31323553217","tierSummary":"On-Target Earnings $265K – $330K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"fc506afc-9027-4e95-8ef3-8d9fd50c4a03","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"7bbd281a-66d8-45dd-bfe3-d2fbeb743f67","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"64d1955b-46e7-4df6-b234-38cb8bc1d45c","summary":"On-Target Earnings $265K – $330K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":265000,"maxValue":330000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":265000,"maxValue":330000}]}},{"id":"c6e70f60-9ed5-416a-8b37-bff69de9db93","title":"Marketing Operations Associate","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-13T18:46:29.304+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c6e70f60-9ed5-416a-8b37-bff69de9db93","applyUrl":"https://jobs.ashbyhq.com/decagon/c6e70f60-9ed5-416a-8b37-bff69de9db93/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the team
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.
In this role, you will
Oversee the management and evolution of our marketing tech stack (Hubspot, Default, ZoomInfo, LinkedIn Sales Navigator, etc.) and ensure systems are effectively integrated and utilized to support GTM
Manage and optimize HubSpot to identify, score, track, and attribute leads. Ensure accurate data capture and reporting across campaigns
Analyze success of marketing channels and campaigns to determine Marketing ROI and inform future resource allocation decisions
Own marketing performance reporting, building a clear and reliable view of funnel performance and pipeline
Define and uphold data governance, segmentation, and database health across marketing systems
Work closely with GTM teams to streamline lead handoff processes and support sales teams with actionable insights and reports
Your background looks something like this
4+years in Marketing Operations or RevOps, supporting B2B sales-led company
Hands-on experience administering Hubspot, Salesforce, Clay, and Default
Deep expertise with lead routing, lead-to-account matching, and data orchestration workflows using workflow automation tools.
Proven ability to design automated workflows, operational processes, and scalable cross-system integrations.
Experience using AI-driven tools or agentic workflows to automate GTM tasks and enrich firmographic and demographic data
Strong analytical, system design, and documentation skills; able to translate business needs into scalable technical workflows.
Direct communicator with the operational discipline to document what you build and bring others along on changes
Comfortable with ambiguity in a high-growth environment; you scope the problem, then move
Even better if you have
Experience supporting multi-segment GTM motions (SMB + Enterprise, or PLG + Sales-led)
Exposure to partner ecosystem tooling
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the team\n\nDecagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.\n\n\n\nIn this role, you will\n\n - Oversee the management and evolution of our marketing tech stack (Hubspot, Default, ZoomInfo, LinkedIn Sales Navigator, etc.) and ensure systems are effectively integrated and utilized to support GTM\n\n - Manage and optimize HubSpot to identify, score, track, and attribute leads. Ensure accurate data capture and reporting across campaigns\n\n - Analyze success of marketing channels and campaigns to determine Marketing ROI and inform future resource allocation decisions\n\n - Own marketing performance reporting, building a clear and reliable view of funnel performance and pipeline\n\n - Define and uphold data governance, segmentation, and database health across marketing systems\n\n - Work closely with GTM teams to streamline lead handoff processes and support sales teams with actionable insights and reports\n\n \n\nYour background looks something like this\n\n - 4+years in Marketing Operations or RevOps, supporting B2B sales-led company\n\n - Hands-on experience administering Hubspot, Salesforce, Clay, and Default\n\n - Deep expertise with lead routing, lead-to-account matching, and data orchestration workflows using workflow automation tools.\n\n - Proven ability to design automated workflows, operational processes, and scalable cross-system integrations.\n\n - Experience using AI-driven tools or agentic workflows to automate GTM tasks and enrich firmographic and demographic data\n\n - Strong analytical, system design, and documentation skills; able to translate business needs into scalable technical workflows.\n\n - Direct communicator with the operational discipline to document what you build and bring others along on changes\n\n - Comfortable with ambiguity in a high-growth environment; you scope the problem, then move\n\n \n\nEven better if you have\n\n - Experience supporting multi-segment GTM motions (SMB + Enterprise, or PLG + Sales-led)\n\n - Exposure to partner ecosystem tooling\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$155K – $185K • Offers Equity","scrapeableCompensationSalarySummary":"$155K - $185K","compensationTiers":[{"id":"79f30b00-c1df-44f8-a154-b40acdbcb3a7","tierSummary":"$155K – $185K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"004d6500-53d7-4258-a8a4-873e55752e57","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"9b758c76-04f0-441e-a464-bd9a226b2166","summary":"$155K – $185K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":155000,"maxValue":185000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":155000,"maxValue":185000}]}},{"id":"2f64e63b-e825-4fdc-89be-978ae22e4ad4","title":"Engineering Manager, Agents","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-27T21:25:06.316+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/2f64e63b-e825-4fdc-89be-978ae22e4ad4","applyUrl":"https://jobs.ashbyhq.com/decagon/2f64e63b-e825-4fdc-89be-978ae22e4ad4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
As an Engineering Manager on the Agent Engineering team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Managers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users.
In this role, you will
Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
Help define the technical strategy and roadmap for the future of AI-powered customer support
Support and mentor engineers through technical guidance, feedback and career development
Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession
Your background looks something like this
Have 1+ years of engineering management experience
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
Experience leading teams building complex distributed systems or customer-facing products
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Strong communication skills and ability to work directly with enterprise customers
Even better
Prior experience working with multi-modal models
Experience leading teams working on AI systems, LLM applications or agentic workflows
Compensation
$280K – $430K + Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n \n\nAbout the Role\n\nAs an Engineering Manager on the Agent Engineering team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nManagers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users.\n\n \n\nIn this role, you will\n\n - Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions\n\n - Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization\n\n - Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts\n\n - Help define the technical strategy and roadmap for the future of AI-powered customer support\n\n - Support and mentor engineers through technical guidance, feedback and career development\n\n - Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession\n\n \n\nYour background looks something like this\n\n - Have 1+ years of engineering management experience\n\n - Have 5+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - Experience leading teams building complex distributed systems or customer-facing products\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n - Strong communication skills and ability to work directly with enterprise customers\n\nEven better\n\n - Prior experience working with multi-modal models\n\n - Experience leading teams working on AI systems, LLM applications or agentic workflows\n\n \n\nCompensation\n\n$280K – $430K + Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$280K – $430K • Offers Equity","scrapeableCompensationSalarySummary":"$280K - $430K","compensationTiers":[{"id":"2d734135-0ce1-49a8-872e-c8988a184a62","tierSummary":"Base Salary $280K – $430K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"38836e9f-c1b9-4d36-8a99-61153588988a","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"aa5c1aca-e690-4ae8-a303-ae6af65539dc","summary":"Base Salary $280K – $430K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":280000,"maxValue":430000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":280000,"maxValue":430000}]}},{"id":"0902f176-33a3-4233-be8a-1e22d1e8d23d","title":"Engineering Manager, Agents","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-27T18:38:19.970+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/0902f176-33a3-4233-be8a-1e22d1e8d23d","applyUrl":"https://jobs.ashbyhq.com/decagon/0902f176-33a3-4233-be8a-1e22d1e8d23d/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
As an Engineering Manager on the Agent Engineering team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Managers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users.
In this role, you will
Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
Help define the technical strategy and roadmap for the future of AI-powered customer support
Support and mentor engineers through technical guidance, feedback and career development
Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession
Your background looks something like this
Have 1+ years of engineering management experience
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
Experience leading teams building complex distributed systems or customer-facing products
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Strong communication skills and ability to work directly with enterprise customers
Even better
Prior experience working with multi-modal models
Experience leading teams working on AI systems, LLM applications or agentic workflows
Compensation
$280K – $430K + Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nAs an Engineering Manager on the Agent Engineering team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nManagers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions\n\n - Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization\n\n - Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts\n\n - Help define the technical strategy and roadmap for the future of AI-powered customer support\n\n - Support and mentor engineers through technical guidance, feedback and career development\n\n - Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession\n\n\n\nYour background looks something like this\n\n - Have 1+ years of engineering management experience\n\n - Have 5+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - Experience leading teams building complex distributed systems or customer-facing products\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n - Strong communication skills and ability to work directly with enterprise customers\n \n\nEven better\n\n - Prior experience working with multi-modal models\n\n - Experience leading teams working on AI systems, LLM applications or agentic workflows\n\n\n\nCompensation\n\n$280K – $430K + Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$280K – $430K • Offers Equity","scrapeableCompensationSalarySummary":"$280K - $430K","compensationTiers":[{"id":"3890a005-390b-4106-b64f-bb3788e21b34","tierSummary":"Base Salary $280K – $430K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"634cff6f-d82d-4167-b21d-82de9e204340","summary":"Base Salary $280K – $430K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":280000,"maxValue":430000},{"id":"ca8c4749-e3da-4295-b022-81361d7615c1","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":280000,"maxValue":430000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"1b082f84-4731-40b1-bcc3-dc3081652c0f","title":"Field Marketing Manager ","department":"Marketing","team":"Field Marketing","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-08T17:28:47.242+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/1b082f84-4731-40b1-bcc3-dc3081652c0f","applyUrl":"https://jobs.ashbyhq.com/decagon/1b082f84-4731-40b1-bcc3-dc3081652c0f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We're looking for our first field marketing manager in EMEA. This person will own end-to-end event management across trade shows, field events, executive dinners, and community activations
In this role, you will
Build and own the EMEA events calendar, from strategy through execution to post-event follow-up
Partner closely with the EMEA sales team to ensure targeting of the right accounts and presence at the right events
Plan and execute a range of event formats including trade shows, executive dinners, hosted events, and community activations
Develop and manage the post-event follow-up motion to ensure leads are captured and actioned
Track and report on pipeline, ROI, and lead conversion metrics
Use event performance data to inform investment decisions and continuously improve the events program
Your background looks something like this
5–7 years of field or event marketing experience at a B2B company
Experience owning events in EMEA, you understand how markets differ across the region and can adapt
Strong commercial instincts, comfortable being held to a pipeline number
The ability to run multiple programs at once without dropping the ball
Experience turning one-off events into repeatable programs
Comfort working in a fast-moving environment where things aren't always figured out yet
Willingness to travel up to 40% across EMEA and occasionally to the US
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe're looking for our first field marketing manager in EMEA. This person will own end-to-end event management across trade shows, field events, executive dinners, and community activations\n\n\n\nIn this role, you will\n\n - Build and own the EMEA events calendar, from strategy through execution to post-event follow-up\n\n - Partner closely with the EMEA sales team to ensure targeting of the right accounts and presence at the right events\n\n - Plan and execute a range of event formats including trade shows, executive dinners, hosted events, and community activations\n\n - Develop and manage the post-event follow-up motion to ensure leads are captured and actioned\n\n - Track and report on pipeline, ROI, and lead conversion metrics\n\n - Use event performance data to inform investment decisions and continuously improve the events program\n\n\n\nYour background looks something like this\n\n - 5–7 years of field or event marketing experience at a B2B company\n\n - Experience owning events in EMEA, you understand how markets differ across the region and can adapt\n\n - Strong commercial instincts, comfortable being held to a pipeline number\n\n - The ability to run multiple programs at once without dropping the ball\n\n - Experience turning one-off events into repeatable programs\n\n - Comfort working in a fast-moving environment where things aren't always figured out yet\n\n - Willingness to travel up to 40% across EMEA and occasionally to the US\n\n\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£110K – £135K • Offers Equity","scrapeableCompensationSalarySummary":"£110K - £135K","compensationTiers":[{"id":"91a3ae87-cd28-475c-a3e7-3f141ab20014","tierSummary":"Base Salary £110K – £135K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"bac10dbc-ac7a-4dd6-9b28-cb8edeb2a485","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"4b434bec-3d2d-45b9-9838-6b892e01f3bf","summary":"Base Salary £110K – £135K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":110000,"maxValue":135000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":110000,"maxValue":135000}]}},{"id":"d53738b5-ca10-4283-be5a-3937aa9e7c59","title":"Senior Agent Product Manager - German Speaking","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-11T09:34:57.867+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d53738b5-ca10-4283-be5a-3937aa9e7c59","applyUrl":"https://jobs.ashbyhq.com/decagon/d53738b5-ca10-4283-be5a-3937aa9e7c59/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
£145k – £180K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n \n \n\nCompensation\n\n£145k – £180K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£145K – £180K • Offers Equity","scrapeableCompensationSalarySummary":"£145K - £180K","compensationTiers":[{"id":"b0ca4672-76a6-414d-ab84-4e8468728044","tierSummary":"£145K – £180K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"d9a42a96-596f-4d9c-a398-d76759005f2d","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"af253db8-ffce-46ab-994d-d8169899a257","summary":"£145K – £180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":145000,"maxValue":180000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":145000,"maxValue":180000}]}},{"id":"834d9a8b-4f7f-416a-9953-05d93c326a5f","title":"Staff Software Engineer, Agents","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-18T17:19:14.003+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/834d9a8b-4f7f-416a-9953-05d93c326a5f","applyUrl":"https://jobs.ashbyhq.com/decagon/834d9a8b-4f7f-416a-9953-05d93c326a5f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 8+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.\n\nOur mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.\n\n\n\nAbout the Role\n\nOn the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.\n\nEngineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.\n\n\n\nIn this role, you will\n\n - Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention\n\n - Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts\n\n - Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers\n\n\n\nYour background looks something like this\n\n - Have 8+ years of industry experience in software engineering\n\n - Proficiency with Python, Typescript and asynchronous programming\n\n - A high degree of comfort digging into system failures within deep technology stacks using any tool necessary\n\n\n\nEven better\n\n - Prior experience working with multi-modal models\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"ca56d6c2-acf1-4dfe-a997-2b8769404857","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f20557b1-4708-469a-9d01-ae147f8eb080","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"a406ad39-2902-42b5-a1b1-faaf70270db6","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"e0f5118b-9af7-4d37-87a8-c79c8163116a","title":"Agent Development Manager","department":"Deployment Strategists","team":"Implementations","employmentType":"FullTime","location":"Toronto","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-11T23:49:34.508+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e0f5118b-9af7-4d37-87a8-c79c8163116a","applyUrl":"https://jobs.ashbyhq.com/decagon/e0f5118b-9af7-4d37-87a8-c79c8163116a/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"CA$130K – CA$180K • Offers Equity","scrapeableCompensationSalarySummary":"CA$130K - CA$180K","compensationTiers":[{"id":"9d71396a-d52c-49f6-a617-a5681fdf41ae","tierSummary":"Base Salary CA$130K – CA$180K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"6c515bc5-5f43-489f-b880-985154dc4723","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"58bcdf09-8f41-46a2-b88d-3e11594db479","summary":"Base Salary CA$130K – CA$180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":130000,"maxValue":180000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":130000,"maxValue":180000}]}},{"id":"270e066f-b327-4774-9085-744f4aabde0c","title":"Agent Deployment Engineer","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"Toronto","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-12T00:18:40.777+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/270e066f-b327-4774-9085-744f4aabde0c","applyUrl":"https://jobs.ashbyhq.com/decagon/270e066f-b327-4774-9085-744f4aabde0c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n \n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n \n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n \n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"CA$150K – CA$200K • Offers Equity","scrapeableCompensationSalarySummary":"CA$150K - CA$200K","compensationTiers":[{"id":"2b2f6c49-bf19-4dd8-872e-469963b0bc7e","tierSummary":"CA$150K – CA$200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f4fe9762-9c61-4ec4-a61b-46240387de39","summary":"CA$150K – CA$200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":150000,"maxValue":200000},{"id":"d8bd791b-a8df-42fa-8b55-0a5d2306059a","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":150000,"maxValue":200000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"d50361fe-a78a-4ff5-93ad-753e7bd0a800","title":"Agent Success Manager ","department":"Deployment Strategists","team":"Agent Strategy","employmentType":"FullTime","location":"Toronto","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-22T23:44:00.860+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d50361fe-a78a-4ff5-93ad-753e7bd0a800","applyUrl":"https://jobs.ashbyhq.com/decagon/d50361fe-a78a-4ff5-93ad-753e7bd0a800/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Success team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Success team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$220K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Success team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Success team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS \n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n \n \n\nCompensation\n\n$160K-$220K OTE + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"CA$135K – CA$185K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"CA$135K - CA$185K","compensationTiers":[{"id":"eab6759f-83ba-4f91-9a47-c71088456e02","tierSummary":"On-Target Earnings CA$135K – CA$185K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"f405a250-0023-473f-a8dc-4fe50e9e620b","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"da68693f-d499-4979-a289-42a2def80e30","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"CAD","minValue":null,"maxValue":null},{"id":"f6184f94-e4cd-405d-a2e6-d997b3ddaa21","summary":"On-Target Earnings CA$135K – CA$185K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":135000,"maxValue":185000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"CAD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":135000,"maxValue":185000}]}},{"id":"230ad153-85be-4f7b-a368-5bad59e513e2","title":"Agent Deployment Engineer","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-13T00:37:37.013+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/230ad153-85be-4f7b-a368-5bad59e513e2","applyUrl":"https://jobs.ashbyhq.com/decagon/230ad153-85be-4f7b-a368-5bad59e513e2/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Compensation
$175K – $230K • Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n\n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n\n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n\n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nCompensation\n\n$175K – $230K • Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$175K – $230K • Offers Equity","scrapeableCompensationSalarySummary":"$175K - $230K","compensationTiers":[{"id":"2427b75e-3bb6-454a-a667-46be207d3a03","tierSummary":"$175K – $230K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"211dd021-8b8b-46cd-99b3-d3f57144f222","summary":"$175K – $230K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":175000,"maxValue":230000},{"id":"a92d873f-07ec-47ce-88dc-6e27a386b936","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":175000,"maxValue":230000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"b0ef58e4-c1aa-49f2-a803-a1c8d92fe0fc","title":"Agent Deployment Engineer","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-13T00:49:59.339+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/b0ef58e4-c1aa-49f2-a803-a1c8d92fe0fc","applyUrl":"https://jobs.ashbyhq.com/decagon/b0ef58e4-c1aa-49f2-a803-a1c8d92fe0fc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n \n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n \n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n \n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£110K – £150K • Offers Equity","scrapeableCompensationSalarySummary":"£110K - £150K","compensationTiers":[{"id":"f5411c16-b5f3-4b49-9f8a-54aac9726a99","tierSummary":"£110K – £150K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"441b6d79-14a8-4983-9a0d-25fdbf44d3ac","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"0fd8b66d-81b4-4ae6-a497-188b3a1a8275","summary":"£110K – £150K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":110000,"maxValue":150000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":110000,"maxValue":150000}]}},{"id":"41bdd62f-0da7-4887-8251-62061bce54df","title":"Strategic Account Director, Healthcare","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-15T16:36:27.766+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/41bdd62f-0da7-4887-8251-62061bce54df","applyUrl":"https://jobs.ashbyhq.com/decagon/41bdd62f-0da7-4887-8251-62061bce54df/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.
This is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.
You will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.
Decagon is a fully in-person company based in our San Francisco office.
In this role, you will
Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.
Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.
Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.
Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.
Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.
Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.
Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.
Expect moderate travel.
Your background looks something like this
8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.
A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.
Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.
Comfort owning C-suite relationships across long cycles
A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.
Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.
Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.
Even better if you have
Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.
An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.
Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.
Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.
Direct experience navigating highly regulated buyers
A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.
Bachelor's degree or equivalent work experience.
Compensation
OTE $340,000 – $380,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.\n\n \n\nThis is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.\n\n \n\nYou will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.\n\n \n\nDecagon is a fully in-person company based in our San Francisco office.\n\n \n\nIn this role, you will\n\n - Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.\n\n - Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.\n\n - Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.\n\n - Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.\n\n - Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.\n\n - Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.\n\n - Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.\n\n - Expect moderate travel.\n \n \n\nYour background looks something like this\n\n - 8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.\n\n - A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.\n\n - Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.\n\n - Comfort owning C-suite relationships across long cycles\n\n - A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.\n\n - Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.\n\n - Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.\n\n \n\nEven better if you have\n\n - Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.\n\n - An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.\n\n - Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.\n\n - Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.\n\n - Direct experience navigating highly regulated buyers\n\n - A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.\n\n - Bachelor's degree or equivalent work experience.\n\n\n\nCompensation\n\nOTE $340,000 – $380,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$340K – $380K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$340K - $380K","compensationTiers":[{"id":"706c26cf-05a2-494d-944a-bc6248632513","tierSummary":"On-Target Earnings $340K – $380K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"d1a1456b-4dea-4922-92f9-7c2c08b06ca0","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"ab0377ae-2def-447b-8934-d558b41e7ac1","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"a29ee93b-4428-436a-83ca-24ed023b76f7","summary":"On-Target Earnings $340K – $380K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":380000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":380000}]}},{"id":"bb36397e-2383-45b2-9e55-e5459a525429","title":"Strategic Account Director, Healthcare","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-15T16:39:33.460+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/bb36397e-2383-45b2-9e55-e5459a525429","applyUrl":"https://jobs.ashbyhq.com/decagon/bb36397e-2383-45b2-9e55-e5459a525429/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.
This is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.
You will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.
Decagon is a fully in-person company based in our San Francisco office.
In this role, you will
Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.
Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.
Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.
Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.
Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.
Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.
Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.
Expect moderate travel.
Your background looks something like this
8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.
A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.
Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.
Comfort owning C-suite relationships across long cycles
A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.
Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.
Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.
Even better if you have
Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.
An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.
Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.
Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.
Direct experience navigating highly regulated buyers
A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.
Bachelor's degree or equivalent work experience.
Compensation
OTE $340,000 – $380,000 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets.\n\nThis is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences companies.\n\nYou will not be inheriting a playbook — you will be writing it. You'll partner directly with the business vertical leadership, our deployment strategists, product, and engineering to shape Decagon's healthcare-specific product, trust, safety, and compliance posture, and you'll set the standard for the healthcare sellers who follow you.\n\nDecagon is a fully in-person company based in our San Francisco office.\n\n \n\nIn this role, you will\n\n - Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.\n\n - Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.\n\n - Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.\n\n - Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.\n\n - Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.\n\n - Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.\n\n - Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.\n\n - Expect moderate travel.\n \n \n\nYour background looks something like this\n\n - 8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.\n\n - A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.\n\n - Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.\n\n - Comfort owning C-suite relationships across long cycles\n\n - A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.\n\n - Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.\n\n - Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.\n\n \n\nEven better if you have\n\n - Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers.\n\n - An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies.\n\n - Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota.\n\n - Trained in MEDDPICC, Command of the Message, or a similar value-selling framework.\n\n - Direct experience navigating highly regulated buyers\n\n - A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it.\n\n - Bachelor's degree or equivalent work experience.\n\n\n\nCompensation\n\nOTE $340,000 – $380,000 + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$340K – $380K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$340K - $380K","compensationTiers":[{"id":"4df46281-bc31-445c-9c9d-93c14dae6b8b","tierSummary":"On-Target Earnings $340K – $380K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"9298d235-1402-433a-b412-09ebed82b56a","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c7c2c7ea-4d7b-409d-9348-7ba8e601ec20","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"f8e79c66-ec2d-4edb-abc8-c2022646d5af","summary":"On-Target Earnings $340K – $380K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":380000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":340000,"maxValue":380000}]}},{"id":"b95c12ed-e814-4fb9-9947-be5ed3af2214","title":"Senior Commercial Counsel","department":"Legal","team":"Legal","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-07-09T16:18:10.071+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/b95c12ed-e814-4fb9-9947-be5ed3af2214","applyUrl":"https://jobs.ashbyhq.com/decagon/b95c12ed-e814-4fb9-9947-be5ed3af2214/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a Senior Commercial Counsel to join our dedicated, collaborative and fast-growing team. This role will serve as a senior strategic legal partner to the business, with primary responsibility for leading some of the company's most complex, high-impact, revenue-generating transactions and partnering closely with sales leadership and other senior stakeholders to structure, negotiate and close sophisticated enterprise SaaS, on-premises and strategic commercial agreements.
This role will also support broader commercial legal initiatives, including advising on strategic go-to-market models, channel programs, privacy and regulatory matters, commercial policies, maintaining and improving commercial legal templates and playbooks and partnering with cross-functional stakeholders on strategic business initiatives.
The successful candidate will be a creative and analytical thinker with exceptional business judgment who is highly detail-oriented and embraces a pragmatic, business-first approach to legal counseling. They will possess the strategic thinking, executive presence and interpersonal skills necessary to build trusted advisor relationships across the organization while remaining approachable, collaborative and solutions oriented.
The successful candidate also brings significant experience leading negotiations of complex, high-value commercial agreements with Fortune 500 and other sophisticated enterprise customers, frequently negotiating on customer paper and within highly regulated industries such as healthcare, financial services and the public sector. They are comfortable navigating novel legal and commercial issues, balancing risk with business objectives and partnering cross-functionally to help drive strategic outcomes.
This individual is an exceptional drafter and strategic negotiator, who can quickly distinguish material legal risk from negotiable issues and develop practical solutions that keep transactions moving toward successful execution. They have a proven track record of serving as a trusted advisor to business leaders, successfully managing sophisticated counterparties and mentoring attorneys while helping elevate the overall capabilities of the commercial legal team.
In this role, you will
Lead strategy, negotiation, and execution of complex, high-value enterprise B2B agreements, including SaaS and on-premises licenses, data processing agreements (GDPR, CCPA), business associate agreements (HIPAA), information security agreements, professional services agreements, channel partner agreements, and other commercial and technology-related contracts.
Serve as a strategic partner to sales leadership on deal structuring, risk assessment, and negotiation strategy to accelerate revenue while protecting the business.
Partner with cross-functional teams (e.g., finance, security, support, product) to resolve complex commercial and operational issues and support new go-to-market models, pricing structures, and programs.
Develop and improve form agreements and negotiation playbooks to drive consistency and scalability.
Contribute to the development of workflows and processes that enable the legal team to scale effectively, including contract negotiation, execution, and tracking of contractual obligations.
Support global expansion efforts, including go-to-market initiatives, privacy-by-design, and security-by-design programs.
Create and deliver training to business teams on legal best practices, effective engagement with legal, and relevant legal and regulatory developments.
Your background looks something like this
JD or equivalent U.S. law degree and active bar membership in good standing in at least one U.S. jurisdiction.
8+ years of commercial legal experience supporting technology companies in the SaaS industry with demonstrated experience leading complex, high-value enterprise technology transactions, including negotiations with Fortune 500 and other large enterprise customers.
Exceptional judgment with the ability to balance legal risk and business objectives in a fast-paced, high-growth environment.
Proven ability to build trusted relationships with senior business stakeholders and provide practical, business-oriented legal advice.
Significant experience with AI, data protection, and privacy laws (e.g., EU AI Act, GDPR, CCPA), information security terms and technology contracting.
Outstanding drafting, negotiation, communication, and interpersonal skills.
Proven ability to independently manage numerous complex, business-critical matters and competing priorities.
Demonstrated ability to improve legal processes, develop scalable contracting resources and drive operational excellence.
Even better if you have
Recognition from sales or business teams for exceptional partnership, responsiveness and commercial judgment.
Comp: $250,000 — $300,000 + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a Senior Commercial Counsel to join our dedicated, collaborative and fast-growing team. This role will serve as a senior strategic legal partner to the business, with primary responsibility for leading some of the company's most complex, high-impact, revenue-generating transactions and partnering closely with sales leadership and other senior stakeholders to structure, negotiate and close sophisticated enterprise SaaS, on-premises and strategic commercial agreements.\n\nThis role will also support broader commercial legal initiatives, including advising on strategic go-to-market models, channel programs, privacy and regulatory matters, commercial policies, maintaining and improving commercial legal templates and playbooks and partnering with cross-functional stakeholders on strategic business initiatives.\n\nThe successful candidate will be a creative and analytical thinker with exceptional business judgment who is highly detail-oriented and embraces a pragmatic, business-first approach to legal counseling. They will possess the strategic thinking, executive presence and interpersonal skills necessary to build trusted advisor relationships across the organization while remaining approachable, collaborative and solutions oriented.\n\nThe successful candidate also brings significant experience leading negotiations of complex, high-value commercial agreements with Fortune 500 and other sophisticated enterprise customers, frequently negotiating on customer paper and within highly regulated industries such as healthcare, financial services and the public sector. They are comfortable navigating novel legal and commercial issues, balancing risk with business objectives and partnering cross-functionally to help drive strategic outcomes.\n\nThis individual is an exceptional drafter and strategic negotiator, who can quickly distinguish material legal risk from negotiable issues and develop practical solutions that keep transactions moving toward successful execution. They have a proven track record of serving as a trusted advisor to business leaders, successfully managing sophisticated counterparties and mentoring attorneys while helping elevate the overall capabilities of the commercial legal team.\n\n \n\nIn this role, you will\n\n - Lead strategy, negotiation, and execution of complex, high-value enterprise B2B agreements, including SaaS and on-premises licenses, data processing agreements (GDPR, CCPA), business associate agreements (HIPAA), information security agreements, professional services agreements, channel partner agreements, and other commercial and technology-related contracts.\n\n - Serve as a strategic partner to sales leadership on deal structuring, risk assessment, and negotiation strategy to accelerate revenue while protecting the business. \n\n - Partner with cross-functional teams (e.g., finance, security, support, product) to resolve complex commercial and operational issues and support new go-to-market models, pricing structures, and programs.\n\n - Develop and improve form agreements and negotiation playbooks to drive consistency and scalability.\n\n - Contribute to the development of workflows and processes that enable the legal team to scale effectively, including contract negotiation, execution, and tracking of contractual obligations.\n\n - Support global expansion efforts, including go-to-market initiatives, privacy-by-design, and security-by-design programs.\n\n - Create and deliver training to business teams on legal best practices, effective engagement with legal, and relevant legal and regulatory developments.\n\n \n\nYour background looks something like this\n\n - JD or equivalent U.S. law degree and active bar membership in good standing in at least one U.S. jurisdiction.\n\n - 8+ years of commercial legal experience supporting technology companies in the SaaS industry with demonstrated experience leading complex, high-value enterprise technology transactions, including negotiations with Fortune 500 and other large enterprise customers.\n\n - Exceptional judgment with the ability to balance legal risk and business objectives in a fast-paced, high-growth environment.\n\n - Proven ability to build trusted relationships with senior business stakeholders and provide practical, business-oriented legal advice.\n\n - Significant experience with AI, data protection, and privacy laws (e.g., EU AI Act, GDPR, CCPA), information security terms and technology contracting.\n\n - Outstanding drafting, negotiation, communication, and interpersonal skills.\n\n - Proven ability to independently manage numerous complex, business-critical matters and competing priorities.\n\n - Demonstrated ability to improve legal processes, develop scalable contracting resources and drive operational excellence.\n\nEven better if you have\n\n - Recognition from sales or business teams for exceptional partnership, responsiveness and commercial judgment.\n \n\nComp: $250,000 — $300,000 + Equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$250K – $300K • Offers Equity","scrapeableCompensationSalarySummary":"$250K - $300K","compensationTiers":[{"id":"6b495719-26d9-4157-9b0e-f40f55500319","tierSummary":"$250K – $300K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"c3a9f79f-5126-4968-9cc6-7ca0dd832946","summary":"$250K – $300K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":300000},{"id":"634a4420-d500-4b42-8bd7-c9323e7a658a","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":300000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"6bae522b-4932-43ce-8ad6-cd66b9e51216","title":"Director of Sales, Enterprise","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-06-03T17:07:36.045+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/6bae522b-4932-43ce-8ad6-cd66b9e51216","applyUrl":"https://jobs.ashbyhq.com/decagon/6bae522b-4932-43ce-8ad6-cd66b9e51216/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of EMEA Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our London office.
The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.
Your background looks something like this
Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.
Trained in MEDDPICC sales methodology or similar value selling framework.
Hire, train, and develop top enterprise AEs while fostering a high-performance culture.
Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.
Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.
Even better if you have
Have experience in territory planning and developing effective sales playbooks.
Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.
Proven ability to drive the sales process from plan to close on large deals.
Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of EMEA Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our London office.\n\nThe enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.\n\n \n\nYour background looks something like this\n\n - Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.\n\n - Trained in MEDDPICC sales methodology or similar value selling framework.\n\n - Hire, train, and develop top enterprise AEs while fostering a high-performance culture.\n\n - Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.\n\n - Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.\n \n \n\nEven better if you have\n\n - Have experience in territory planning and developing effective sales playbooks.\n\n - Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.\n\n - Proven ability to drive the sales process from plan to close on large deals.\n\n - Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.\n\n \n \n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"0d0beb6b-61a2-40e3-9955-adcff9cbc92e","title":"Senior Software Engineer, Data Infrastructure","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-29T23:17:54.192+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/0d0beb6b-61a2-40e3-9955-adcff9cbc92e","applyUrl":"https://jobs.ashbyhq.com/decagon/0d0beb6b-61a2-40e3-9955-adcff9cbc92e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We organize around four focus areas:
Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.
Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.
ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.
Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.
Our mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.
About the Role
We're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.
In this role, you will
Design and implement high‑throughput data pipelines and streaming systems with strong SLOs, clear runbooks, and actionable telemetry.
Build and operate real‑time and batch ingestion infrastructure using tools like Kafka, Flink, and Airflow.
Own our analytical data layer — schema design, query performance, and cost optimization across ClickHouse, BigQuery, or similar.
Partner with research and product teams to architect data solutions, evaluate performance, and scale new features.
Tune pipeline and query latencies: optimize data paths, apply smart caching/partitioning, and hit tight p95/p99 targets.
Lead infrastructure‑as‑code (Terraform) and GitOps practices for data systems; reduce drift with reusable modules and policy‑as‑code.
Participate in on‑call and drive down toil through automation and elimination of recurring data issues.
Your background looks something like this
5+ years building and operating production data infrastructure at scale.
Hands-on experience with Tier 1 data technologies: ClickHouse, Kafka (or MSK/Pub‑Sub/RabbitMQ), and Flink or dbt.
Proven track record meeting high availability and low latency targets across streaming and batch workloads.
Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and strong incident response discipline.
Clear written communication and the ability to turn ambiguous data requirements into simple, reliable designs.
Even better if you have
Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)
Familiarity with Spark or Dask for large‑scale data processing
Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)
Experience being an early data/platform/infrastructure engineer at another company
Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)
Experience with customer‑managed deployments
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\nWe organize around four focus areas:\n\n - Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.\n\n - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.\n\n - ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.\n\n - Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.\n\nOur mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.\n\n \n\nAbout the Role\nWe're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.\n\nIn this role, you will\n\n - Design and implement high‑throughput data pipelines and streaming systems with strong SLOs, clear runbooks, and actionable telemetry.\n\n - Build and operate real‑time and batch ingestion infrastructure using tools like Kafka, Flink, and Airflow.\n\n - Own our analytical data layer — schema design, query performance, and cost optimization across ClickHouse, BigQuery, or similar.\n\n - Partner with research and product teams to architect data solutions, evaluate performance, and scale new features.\n\n - Tune pipeline and query latencies: optimize data paths, apply smart caching/partitioning, and hit tight p95/p99 targets.\n\n - Lead infrastructure‑as‑code (Terraform) and GitOps practices for data systems; reduce drift with reusable modules and policy‑as‑code.\n\n - Participate in on‑call and drive down toil through automation and elimination of recurring data issues.\n\nYour background looks something like this\n\n - 5+ years building and operating production data infrastructure at scale.\n\n - Hands-on experience with Tier 1 data technologies: ClickHouse, Kafka (or MSK/Pub‑Sub/RabbitMQ), and Flink or dbt.\n\n - Proven track record meeting high availability and low latency targets across streaming and batch workloads.\n\n - Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and strong incident response discipline.\n\n - Clear written communication and the ability to turn ambiguous data requirements into simple, reliable designs.\n\nEven better if you have\n\n - Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)\n\n - Familiarity with Spark or Dask for large‑scale data processing\n\n - Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)\n\n - Experience being an early data/platform/infrastructure engineer at another company\n\n - Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)\n\n - Experience with customer‑managed deployments\n\n \n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"bacf3038-a8cb-4a33-895d-80e02bbfaa3e","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"aa603d64-835b-45cd-a9bd-f0a9458b712d","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"26ef7881-b026-4979-9e7c-ac98adc53dfe","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"e973eabb-2544-4323-ba60-e443dae140e5","title":"Agent Development Manager","department":"Deployment Strategists","team":"Implementations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-28T16:24:50.052+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e973eabb-2544-4323-ba60-e443dae140e5","applyUrl":"https://jobs.ashbyhq.com/decagon/e973eabb-2544-4323-ba60-e443dae140e5/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.
You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Strong operational instincts with experience building scalable processes or playbooks.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
Low ego and team-first. Your success is the team's success.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience building a new function or operating model from the ground up.
Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.\n\nYou will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value.\n\nYou will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.\n\nIn this role, you will\n\n - Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.\n\n - Design agent development strategies tailored to each customer’s goals and technical environment.\n\n - Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.\n\n - Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.\n\nYour background looks something like this\n\n - 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.\n\n - Experience leading complex software or AI deployments with measurable results.\n\n - Technical fluency with SaaS platforms, integrations, and APIs.\n\n - Strong operational instincts with experience building scalable processes or playbooks.\n\n - Clear communicator who can work effectively with both executives and operators.\n\n - Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.\n\n - Low ego and team-first. Your success is the team's success.\n\nEven better if you have\n\n - Familiarity with enterprise systems such as Zendesk or Salesforce.\n\n - Experience building a new function or operating model from the ground up.\n\n - Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$150K – $220K • Offers Equity","scrapeableCompensationSalarySummary":"$150K - $220K","compensationTiers":[{"id":"2b91c48a-0249-4647-8de0-95d188930b37","tierSummary":"$150K – $220K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"72ba7fdd-c0fd-44bc-8d02-12bd76126001","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"ab9c6fc6-021e-48fd-bbb5-0ea91be9adca","summary":"$150K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":220000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":220000}]}},{"id":"e3c895d1-c215-4524-8b38-cad7209291ec","title":"Agent Strategy Manager - German Speaking","department":"Deployment Strategists","team":"Agent Strategy","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-28T16:50:03.338+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e3c895d1-c215-4524-8b38-cad7209291ec","applyUrl":"https://jobs.ashbyhq.com/decagon/e3c895d1-c215-4524-8b38-cad7209291ec/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
This is a fully in-office role based in our London office. Candidates must possess full professional proficiency in written and spoken English and German.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Native or business-level fluency in both written and spoken English and German is required.
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\nThis is a fully in-office role based in our London office. Candidates must possess full professional proficiency in written and spoken English and German.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n \n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n \n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS \n\n - Native or business-level fluency in both written and spoken English and German is required.\n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£105K – £140K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"£105K - £140K","compensationTiers":[{"id":"2082f7a3-baed-4225-86d1-7da0f0203161","tierSummary":"On-Target Earnings £105K – £140K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"0b54555d-79a8-4cc4-9e4b-6a6c704742d2","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"b3f3ba4f-e83b-43b9-b446-43ae5747ee91","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"af075334-805b-4da1-8719-044f4a070851","summary":"On-Target Earnings £105K – £140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":105000,"maxValue":140000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":105000,"maxValue":140000}]}},{"id":"76b7427f-4d3a-491a-8096-745303f46a31","title":"Deal Desk Manager","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-05-29T22:15:48.685+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/76b7427f-4d3a-491a-8096-745303f46a31","applyUrl":"https://jobs.ashbyhq.com/decagon/76b7427f-4d3a-491a-8096-745303f46a31/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Deal Lead to sit at the intersection of Sales, Finance, and Strategy. You'll be the first dedicated pricing hire and will work closely with the Business Operations team to shape the function from the ground up.
On our Pricing team, your primary goal will be to accelerate and scale our enterprise go-to-market motion - working closely with our account executives to structure and propose deals. Initiatives will include building internal deal processes, proposal structuring, commercial negotiations with customers, and sales enablement.
This is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solve
About the team
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.
About the role
This is a dynamic, wide-ranging role to join our team shaping Decagon’s go-to-market strategy and driving execution. This is an opportunity to help build Decagon's Deal Desk function from the ground up. You'll design the operating model, stand up the systems, and become the trusted connective tissue between Sales, Finance, Founder's Office, Legal and other teams as deals move from quote to signature. It's a rare shot to stand up a function end-to-end from day one — shaping how a category-defining AI company structures, prices, and closes deals as it scales.
In this role, you will
Deal Desk Operator: Serve as the first point of contact for deal reviews and approvals, triaging requests for completeness and policy compliance before routing to other internal departments
Deal Structuring: Advise sales teams on pricing, custom terms, and non-standard contract options for complex and enterprise opportunities
Cross-Functional Bridge: Connect sales, finance, security, and legal to triage and shepherd complex deals through the internal review process
Systems Owner: Stand up and administer the deal desk tech stack (Salesforce, CPQ, quoting and contract tools), building the foundation as new pricing models, packaging, and deal types emerge
Process Builder: Design approval workflows, discount guidelines, and order form templates from scratch, and continuously improve them as the business scales
Enablement: Train and coach sales on pricing policy, deal structuring options, and how to use deal desk systems and templates as they're built
Your background looks something like this
5+ years of experience in Deal Desk and/or Sales/Revenue Operations, ideally within a high-growth B2B SaaS environment
A builder at heart — you've stood up a process, system, or function before, or you're hungry to prove you can do it from scratch
Understands a deal desk function end-to-end — from policy design and systems administration to day-to-day deal review
Deep understanding of quote-to-cash workflows, CPQ tools, and CRM platforms (Salesforce)
Strong grasp of contract structures, licensing and pricing models, and revenue recognition principles
Track record of building approval workflows, discount guidelines, and templates from scratch in a fast-moving, ambiguous environment
Excellent cross-functional communicator, comfortable acting as the connective tissue between sales, finance, and legal
High agency and comfortable with ambiguity — you scope the problem yourself and move, rather than waiting for a fully-formed spec
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Deal Lead to sit at the intersection of Sales, Finance, and Strategy. You'll be the first dedicated pricing hire and will work closely with the Business Operations team to shape the function from the ground up.\n\nOn our Pricing team, your primary goal will be to accelerate and scale our enterprise go-to-market motion - working closely with our account executives to structure and propose deals. Initiatives will include building internal deal processes, proposal structuring, commercial negotiations with customers, and sales enablement.\n\nThis is an exciting role blending strategic thinking and high-caliber execution. We are looking for highly-motivated problem solve\n\nAbout the team\n\nDecagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency and getting things done.\n\nAbout the role\n\nThis is a dynamic, wide-ranging role to join our team shaping Decagon’s go-to-market strategy and driving execution. This is an opportunity to help build Decagon's Deal Desk function from the ground up. You'll design the operating model, stand up the systems, and become the trusted connective tissue between Sales, Finance, Founder's Office, Legal and other teams as deals move from quote to signature. It's a rare shot to stand up a function end-to-end from day one — shaping how a category-defining AI company structures, prices, and closes deals as it scales.\n\nIn this role, you will\n\n - Deal Desk Operator: Serve as the first point of contact for deal reviews and approvals, triaging requests for completeness and policy compliance before routing to other internal departments\n\n - Deal Structuring: Advise sales teams on pricing, custom terms, and non-standard contract options for complex and enterprise opportunities\n\n - Cross-Functional Bridge: Connect sales, finance, security, and legal to triage and shepherd complex deals through the internal review process\n\n - Systems Owner: Stand up and administer the deal desk tech stack (Salesforce, CPQ, quoting and contract tools), building the foundation as new pricing models, packaging, and deal types emerge\n\n - Process Builder: Design approval workflows, discount guidelines, and order form templates from scratch, and continuously improve them as the business scales\n\n - Enablement: Train and coach sales on pricing policy, deal structuring options, and how to use deal desk systems and templates as they're built\n\nYour background looks something like this\n\n - 5+ years of experience in Deal Desk and/or Sales/Revenue Operations, ideally within a high-growth B2B SaaS environment\n\n - A builder at heart — you've stood up a process, system, or function before, or you're hungry to prove you can do it from scratch\n\n - Understands a deal desk function end-to-end — from policy design and systems administration to day-to-day deal review\n\n - Deep understanding of quote-to-cash workflows, CPQ tools, and CRM platforms (Salesforce)\n\n - Strong grasp of contract structures, licensing and pricing models, and revenue recognition principles\n\n - Track record of building approval workflows, discount guidelines, and templates from scratch in a fast-moving, ambiguous environment\n\n - Excellent cross-functional communicator, comfortable acting as the connective tissue between sales, finance, and legal\n\n - High agency and comfortable with ambiguity — you scope the problem yourself and move, rather than waiting for a fully-formed spec\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"9b3adf91-6a8d-4dd7-9e49-e72261bc3edb","tierSummary":"$160K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"ddae0030-dfb8-4745-9e1d-bb54dd7b1805","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"284119cc-95e3-4376-ad84-1f00d1cff65c","summary":"$160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000}]}},{"id":"d400020b-2f97-4316-a8c2-9dc70f254cdd","title":"Senior Software Engineer, Data Infrastructure","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-29T23:14:29.883+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/d400020b-2f97-4316-a8c2-9dc70f254cdd","applyUrl":"https://jobs.ashbyhq.com/decagon/d400020b-2f97-4316-a8c2-9dc70f254cdd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We organize around four focus areas:
Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.
Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.
ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.
Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.
Our mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.
About the Role
We're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.
In this role, you will
Design and implement high‑throughput data pipelines and streaming systems with strong SLOs, clear runbooks, and actionable telemetry.
Build and operate real‑time and batch ingestion infrastructure using tools like Kafka, Flink, and Airflow.
Own our analytical data layer — schema design, query performance, and cost optimization across ClickHouse, BigQuery, or similar.
Partner with research and product teams to architect data solutions, evaluate performance, and scale new features.
Tune pipeline and query latencies: optimize data paths, apply smart caching/partitioning, and hit tight p95/p99 targets.
Lead infrastructure‑as‑code (Terraform) and GitOps practices for data systems; reduce drift with reusable modules and policy‑as‑code.
Participate in on‑call and drive down toil through automation and elimination of recurring data issues.
Your background looks something like this
5+ years building and operating production data infrastructure at scale.
Hands-on experience with Tier 1 data technologies: ClickHouse, Kafka (or MSK/Pub‑Sub/RabbitMQ), and Flink or dbt.
Proven track record meeting high availability and low latency targets across streaming and batch workloads.
Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and strong incident response discipline.
Clear written communication and the ability to turn ambiguous data requirements into simple, reliable designs.
Even better if you have
Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)
Familiarity with Spark or Dask for large‑scale data processing
Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)
Experience being an early data/platform/infrastructure engineer at another company
Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)
Experience with customer‑managed deployments
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\nWe organize around four focus areas:\n\n - Core Infra: The foundational cloud stack—networking, compute, storage, security, and infrastructure‑as‑code—to ensure reliability, scale, and cost efficiency.\n\n - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments.\n\n - ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments.\n\n - Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams.\n\nOur mission is to deliver magical support experiences — AI agents working alongside humans to resolve issues quickly and accurately.\n\n\n\nAbout the Role\nWe're hiring a Senior Data Infrastructure Engineer to design, build, and operate the data systems that power Decagon's AI products. You'll own critical data pipelines and storage layers end‑to‑end, improve reliability and performance, and create paved paths that let every Decagon engineer work confidently with data at scale.\n\nIn this role, you will\n\n - Design and implement high‑throughput data pipelines and streaming systems with strong SLOs, clear runbooks, and actionable telemetry.\n\n - Build and operate real‑time and batch ingestion infrastructure using tools like Kafka, Flink, and Airflow.\n\n - Own our analytical data layer — schema design, query performance, and cost optimization across ClickHouse, BigQuery, or similar.\n\n - Partner with research and product teams to architect data solutions, evaluate performance, and scale new features.\n\n - Tune pipeline and query latencies: optimize data paths, apply smart caching/partitioning, and hit tight p95/p99 targets.\n\n - Lead infrastructure‑as‑code (Terraform) and GitOps practices for data systems; reduce drift with reusable modules and policy‑as‑code.\n\n - Participate in on‑call and drive down toil through automation and elimination of recurring data issues.\n\nYour background looks something like this\n\n - 5+ years building and operating production data infrastructure at scale.\n\n - Hands-on experience with Tier 1 data technologies: ClickHouse, Kafka (or MSK/Pub‑Sub/RabbitMQ), and Flink or dbt.\n\n - Proven track record meeting high availability and low latency targets across streaming and batch workloads.\n\n - Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and strong incident response discipline.\n\n - Clear written communication and the ability to turn ambiguous data requirements into simple, reliable designs.\n\nEven better if you have\n\n - Experience with CDC tooling (Debezium) and orchestration frameworks (Airflow, Dagster, or Prefect)\n\n - Familiarity with Spark or Dask for large‑scale data processing\n\n - Experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks)\n\n - Experience being an early data/platform/infrastructure engineer at another company\n\n - Strong Kubernetes experience (GKE/EKS/AKS) and multi‑cloud exposure (GCP, AWS, Azure)\n\n - Experience with customer‑managed deployments\n\n\n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"7232b6fe-19d6-4c5c-b93f-63ea1e85c1a6","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"7b5089d3-2f8c-4a77-b75d-4bb6e2a70c03","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"af13ce51-8983-4006-9b02-c81457300d86","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"59330f7d-3489-40c1-bff1-60e95d56b112","title":"Senior Software Engineer, Platform Security","department":"Engineering","team":"Security","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-05T16:22:44.706+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/59330f7d-3489-40c1-bff1-60e95d56b112","applyUrl":"https://jobs.ashbyhq.com/decagon/59330f7d-3489-40c1-bff1-60e95d56b112/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email, and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
This role sits at the intersection of Security and Infrastructure. Like the rest of our Infrastructure org, we believe the best security comes from paved paths, strong SLAs, and high-quality systems that other engineers can rely on by default. Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
We're hiring our founding Platform Engineer, Security to design, build, and operate the security infrastructure that powers Decagon's AI platform. This is a builder's role: you'll spend your time creating durable, well-engineered systems including paved paths for secure service creation, security tooling that automatically applies secure configurations, and infrastructure-as-code that makes it easy for every engineer at Decagon to do the right thing.
As the first dedicated engineer at this intersection, you'll have outsized impact on how security infrastructure is built here, and you'll shape the technical direction of the infrastructure security program. You'll also help us invest in automation, observability, and self-service so the team operates with confidence.
The work is close to the business. Decagon serves some of the world's most security-conscious enterprises, including major financial-services institutions, and the security platform you build directly unlocks these high-value deals. This role offers a clear runway to grow your impact across security, infrastructure, and platform engineering.
Design and implement secure, multi-tenant infrastructure that isolates customer data while enabling efficient AI model serving across our platform
Build \"golden paths\" for security including service templates, libraries, terraform policies, and automation, so new services are secure and production-ready by default
Own infrastructure-as-code (Terraform) and GitOps best practices, including reusable modules and policy-as-code
Expand and help operate the platforms behind alerting detection, secrets management, IAM, and automated remediation, integrating them cleanly into CI/CD and developer workflows
Partner with Security, Infrastructure, and product engineering teams to translate enterprise and compliance requirements (SOC 2, ISO 27001, GDPR) into reliable, automated technical controls
Participate in security on-call and continuously raise the bar on operability, runbooks, and incident learnings
5+ years building and operating production infrastructure, with meaningful exposure to security or a strong interest in moving deeper into security problems
Deep knowledge of Google Cloud Platform and/or AWS, including compute, networking, IAM, and security services
Proficiency with infrastructure-as-code (Terraform, Ansible, or similar) and a track record of building developer-facing tooling and automation
Strong coding ability in at least one systems language (eg. Python, Go, TypeScript) and comfort building paved-path tooling teams actually adopt
Experience applying AI-assisted tooling (Cursor, Claude Code, and similar) to make engineers dramatically more effective
Experience with secure container deployment, service mesh, and Kubernetes security best practices
Observability and incident-response tooling experience (instrumentation, alerting, dashboards), with a bias toward eliminating toil
Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs
A track record of being an early or founding platform/infrastructure/security engineer at another company
Experience building internal platforms: service templates, paved-road deployment, self-serve environments, or developer portals
A security-minded approach to the software supply chain (provenance, secrets, least privilege) and familiarity with static analysis tooling (Semgrep, CodeQL)
Experience with detection and response data pipelines (Kafka/Pulsar, Splunk/Panther/RunReveal, or similar)
Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an infrastructure and platform perspective
Compensation
$200K – $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email, and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nThis role sits at the intersection of Security and Infrastructure. Like the rest of our Infrastructure org, we believe the best security comes from paved paths, strong SLAs, and high-quality systems that other engineers can rely on by default. Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n\n\n\nABOUT THE ROLE\n\nWe're hiring our founding Platform Engineer, Security to design, build, and operate the security infrastructure that powers Decagon's AI platform. This is a builder's role: you'll spend your time creating durable, well-engineered systems including paved paths for secure service creation, security tooling that automatically applies secure configurations, and infrastructure-as-code that makes it easy for every engineer at Decagon to do the right thing.\n\nAs the first dedicated engineer at this intersection, you'll have outsized impact on how security infrastructure is built here, and you'll shape the technical direction of the infrastructure security program. You'll also help us invest in automation, observability, and self-service so the team operates with confidence.\n\nThe work is close to the business. Decagon serves some of the world's most security-conscious enterprises, including major financial-services institutions, and the security platform you build directly unlocks these high-value deals. This role offers a clear runway to grow your impact across security, infrastructure, and platform engineering.\n\n\n\n\nIN THIS ROLE, YOU WILL\n\n - Design and implement secure, multi-tenant infrastructure that isolates customer data while enabling efficient AI model serving across our platform\n\n - Build \"golden paths\" for security including service templates, libraries, terraform policies, and automation, so new services are secure and production-ready by default\n\n - Own infrastructure-as-code (Terraform) and GitOps best practices, including reusable modules and policy-as-code\n\n - Expand and help operate the platforms behind alerting detection, secrets management, IAM, and automated remediation, integrating them cleanly into CI/CD and developer workflows\n\n - Partner with Security, Infrastructure, and product engineering teams to translate enterprise and compliance requirements (SOC 2, ISO 27001, GDPR) into reliable, automated technical controls\n\n - Participate in security on-call and continuously raise the bar on operability, runbooks, and incident learnings\n\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 5+ years building and operating production infrastructure, with meaningful exposure to security or a strong interest in moving deeper into security problems\n\n - Deep knowledge of Google Cloud Platform and/or AWS, including compute, networking, IAM, and security services\n\n - Proficiency with infrastructure-as-code (Terraform, Ansible, or similar) and a track record of building developer-facing tooling and automation\n\n - Strong coding ability in at least one systems language (eg. Python, Go, TypeScript) and comfort building paved-path tooling teams actually adopt\n\n - Experience applying AI-assisted tooling (Cursor, Claude Code, and similar) to make engineers dramatically more effective\n\n - Experience with secure container deployment, service mesh, and Kubernetes security best practices\n\n - Observability and incident-response tooling experience (instrumentation, alerting, dashboards), with a bias toward eliminating toil\n\n - Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - A track record of being an early or founding platform/infrastructure/security engineer at another company\n\n - Experience building internal platforms: service templates, paved-road deployment, self-serve environments, or developer portals\n\n - A security-minded approach to the software supply chain (provenance, secrets, least privilege) and familiarity with static analysis tooling (Semgrep, CodeQL)\n\n - Experience with detection and response data pipelines (Kafka/Pulsar, Splunk/Panther/RunReveal, or similar)\n\n - Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an infrastructure and platform perspective\n\n\n\nCompensation\n\n$200K – $330K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $330K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $330K","compensationTiers":[{"id":"19dd5d71-ca4d-4517-aa62-c109ec8937c5","tierSummary":"Base Salary $200K – $330K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f8e77e88-2e6e-4ea7-86fc-8ad04a16d973","summary":"Base Salary $200K – $330K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"id":"1b76e061-c873-43a0-a11d-b51e4e0471e5","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"3a68de82-c874-4cd2-b639-17948748e212","title":"Software Engineer, Platform Security","department":"Engineering","team":"Security","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-05T16:25:00.957+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3a68de82-c874-4cd2-b639-17948748e212","applyUrl":"https://jobs.ashbyhq.com/decagon/3a68de82-c874-4cd2-b639-17948748e212/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role
Lead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.
In this role, you will
Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.
Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment
Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications
Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling
Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity
Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements
Your background looks something like this
Have 3-5 years of hands-on application security engineering experience
Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment
Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications
Experience implementing application security testing tools and integrating security into CI/CD pipelines
Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks
Proven track record working with engineering teams to remediate security findings while balancing security and business requirements
Even better
Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections
Background with large-scale, multi-tenant SaaS applications handling sensitive customer data
Familiarity with Google Cloud application security services and container security best practices
Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective
Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar
Compensation
$200K – $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.\n\nOur mission is to provide magical support experiences — ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.\n\n \n\nAbout the Role\n\nLead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.\n\n \n\nIn this role, you will\n\n - Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.\n\n - Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment\n\n - Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications\n\n - Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling\n\n - Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity\n\n - Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements\n \n \n\nYour background looks something like this\n\n - Have 3-5 years of hands-on application security engineering experience\n\n - Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment\n\n - Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications\n\n - Experience implementing application security testing tools and integrating security into CI/CD pipelines\n\n - Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks\n\n - Proven track record working with engineering teams to remediate security findings while balancing security and business requirements\n \n \n\nEven better\n\n - Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections\n\n - Background with large-scale, multi-tenant SaaS applications handling sensitive customer data\n\n - Familiarity with Google Cloud application security services and container security best practices\n\n - Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective\n\n - Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar\n\n \n\nCompensation\n\n$200K – $330K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $330K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $330K","compensationTiers":[{"id":"e9280c8a-4e82-4cfe-a04f-4b95335abaec","tierSummary":"Base Salary $200K – $330K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"719e3c71-fd49-4f91-8558-5db3c2c87e6f","summary":"Base Salary $200K – $330K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"id":"535e58b8-0c26-4fd7-931c-37fda10a81de","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":330000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"f830c1c7-1b69-4b52-acd5-b28e03f65a68","title":"Head of Industry Marketing","department":"Marketing","team":"Content Marketing","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-15T23:20:47.574+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/f830c1c7-1b69-4b52-acd5-b28e03f65a68","applyUrl":"https://jobs.ashbyhq.com/decagon/f830c1c7-1b69-4b52-acd5-b28e03f65a68/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Head of Industry Marketing to own our go-to-market strategy across our core verticals. You'll define how Decagon is positioned, messaged, and sold into each industry, and partner closely with Sales, Product, Agent Product, and Growth to turn that strategy into pipeline and revenue.
In this role, you will
Customer and market intelligence: Stay close to customers, prospects, analysts, and the competitive landscape in each vertical. Surface insights that sharpen positioning and inform product direction.
Vertical GTM strategy: Define and own the go-to-market strategy for Decagon's priority industries. Develop ICP definitions, buyer personas, key use cases, and competitive positioning for each vertical.
Messaging and positioning: Craft the core narrative for how Decagon wins in each industry. Develop differentiated value propositions grounded in real buyer pain, vertical-specific proof points, and Decagon's technical moat. Own the messaging hierarchy from category level down to persona level.
Sales enablement: Build the assets and plays that help the sales teams win: battlecards, industry primers, objection handling, discovery question frameworks, and deal-stage content. Measure what actually gets used and improves conversion.
Launch and campaign strategy: Partner with Growth to plan how vertical programs come to market, from ABM campaigns and field events to customer stories and analyst moments.
Cross-functional alignment: Serve as the connective tissue between Product and Sales for your industries. Ensure that new product capabilities get translated into vertical-specific value quickly, and that field feedback loops back into roadmap and messaging.
Your background looks something like this
10+ years of experience in product marketing or industry/solutions marketing, ideally at a B2B SaaS company.
You've owned a vertical or segment GTM strategy, not just executed campaigns within someone else's framework.
You're a strong messaging strategist who knows how to develop a point of view, translate it into crisp narratives, and pressure-test it with buyers and sellers.
You've worked closely with enterprise sales teams and understand what it takes to influence a complex, multi-stakeholder deal.
You think in positioning before you think in deliverables. You ask \"why does this matter to the buyer?\" before \"what should this say?\"
You're comfortable with ambiguity and can define the structure others will execute against.
Even better if you have
Experience marketing to complex, regulated industries.
A track record launching new vertical motions from scratch, not just inheriting a playbook.
Familiarity with the AI or CX technology landscape and the ability to credibly engage with technical and non-technical stakeholders alike.
Experience building analyst and press relationships within a specific industry.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Head of Industry Marketing to own our go-to-market strategy across our core verticals. You'll define how Decagon is positioned, messaged, and sold into each industry, and partner closely with Sales, Product, Agent Product, and Growth to turn that strategy into pipeline and revenue.\n\n \n\nIn this role, you will\n\n - Customer and market intelligence: Stay close to customers, prospects, analysts, and the competitive landscape in each vertical. Surface insights that sharpen positioning and inform product direction.\n\n - Vertical GTM strategy: Define and own the go-to-market strategy for Decagon's priority industries. Develop ICP definitions, buyer personas, key use cases, and competitive positioning for each vertical.\n\n - Messaging and positioning: Craft the core narrative for how Decagon wins in each industry. Develop differentiated value propositions grounded in real buyer pain, vertical-specific proof points, and Decagon's technical moat. Own the messaging hierarchy from category level down to persona level.\n\n - Sales enablement: Build the assets and plays that help the sales teams win: battlecards, industry primers, objection handling, discovery question frameworks, and deal-stage content. Measure what actually gets used and improves conversion.\n\n - Launch and campaign strategy: Partner with Growth to plan how vertical programs come to market, from ABM campaigns and field events to customer stories and analyst moments.\n\n - Cross-functional alignment: Serve as the connective tissue between Product and Sales for your industries. Ensure that new product capabilities get translated into vertical-specific value quickly, and that field feedback loops back into roadmap and messaging.\n\n \n\nYour background looks something like this\n\n - 10+ years of experience in product marketing or industry/solutions marketing, ideally at a B2B SaaS company.\n\n - You've owned a vertical or segment GTM strategy, not just executed campaigns within someone else's framework.\n\n - You're a strong messaging strategist who knows how to develop a point of view, translate it into crisp narratives, and pressure-test it with buyers and sellers.\n\n - You've worked closely with enterprise sales teams and understand what it takes to influence a complex, multi-stakeholder deal.\n\n - You think in positioning before you think in deliverables. You ask \"why does this matter to the buyer?\" before \"what should this say?\"\n\n - You're comfortable with ambiguity and can define the structure others will execute against.\n\n \n\nEven better if you have\n\n - Experience marketing to complex, regulated industries.\n\n - A track record launching new vertical motions from scratch, not just inheriting a playbook.\n\n - Familiarity with the AI or CX technology landscape and the ability to credibly engage with technical and non-technical stakeholders alike.\n\n - Experience building analyst and press relationships within a specific industry.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$195K – $235K • Offers Equity","scrapeableCompensationSalarySummary":"$195K - $235K","compensationTiers":[{"id":"e695783d-d627-426b-90fa-05fbcfdb1085","tierSummary":"$195K – $235K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f069f998-e87b-4614-a742-8ea5b47b9609","summary":"$195K – $235K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":195000,"maxValue":235000},{"id":"a554c404-df13-4690-b3f5-a23290d52040","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":195000,"maxValue":235000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"684d4583-6f49-4fa5-bace-5a4a0ef86ca5","title":"Accounting Operations and Payroll Manager","department":"Finance","team":"Accounting","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Remote","address":{"postalAddress":{"addressCountry":"United States"}}}],"publishedAt":"2026-06-09T02:09:37.512+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/684d4583-6f49-4fa5-bace-5a4a0ef86ca5","applyUrl":"https://jobs.ashbyhq.com/decagon/684d4583-6f49-4fa5-bace-5a4a0ef86ca5/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and payroll excellence—balancing precision with agility in a fast-moving environment where our work directly enables the company’s next stage of growth.
About the Role
We’re looking for a high-impact Finance Operations & Payroll Manager to build the finance engine that keeps our company scaling. You’ll own payroll, expenses, AP, and AR, transforming these core operations into smooth, scalable systems that support a fast-moving, high-growth team. This is a high-impact individual contributor role responsible for ensuring accurate, compliant, and timely payroll while helping build the processes and controls needed to support a rapidly scaling organization.
In this role, you will
Own end-to-end global payroll processing for accuracy and compliance, including management of new hires, terminations, bonuses, and other variable compensation
Perform payroll reconciliations, reporting, and audit support while maintaining strong process documentation and internal controls
Administer end-to-end business travel and expense operations including corporate card management, expense report review, policy enforcement, and travel vendor relationships ensuring compliance, accurate GL coding, timely reimbursement, and monthly T&E reporting and variance analysis
Oversee accounts payable and accounts receivable, ensuring timely processing, accurate coding, and proper approvals while proactively managing vendor payments, cash application, and aging reports
Lead month-end close activities across payroll, AP, and AR, including accruals and reconciliations
Partner cross-functionally with People and Finance to support headcount growth and identify opportunities to improve automation and system efficiency across all owned functions
Your background looks something like this
6-8 years of progressive payroll experience, with full ownership of U.S. payroll
Strong experience managing multi-state U.S. payroll in a high-growth or dynamic environment
Deep knowledge of payroll compliance, tax regulations, and reporting requirements.
Experience working closely with HR / People and Finance teams
Strong attention to detail and the ability to independently reconcile and resolve discrepancies
A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment
Even better if you have
Have worked in a hyper growth company
Some exposure to or familiarity with accounts payable, accounts receivable, and/or business travel and expense operations
Compensation
$160,000 - $200,000 + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\nThe Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and payroll excellence—balancing precision with agility in a fast-moving environment where our work directly enables the company’s next stage of growth.\n\n \n \n\nAbout the Role\nWe’re looking for a high-impact Finance Operations & Payroll Manager to build the finance engine that keeps our company scaling. You’ll own payroll, expenses, AP, and AR, transforming these core operations into smooth, scalable systems that support a fast-moving, high-growth team. This is a high-impact individual contributor role responsible for ensuring accurate, compliant, and timely payroll while helping build the processes and controls needed to support a rapidly scaling organization.\n\n \n \n\nIn this role, you will\n\n - Own end-to-end global payroll processing for accuracy and compliance, including management of new hires, terminations, bonuses, and other variable compensation\n\n - Perform payroll reconciliations, reporting, and audit support while maintaining strong process documentation and internal controls\n\n - Administer end-to-end business travel and expense operations including corporate card management, expense report review, policy enforcement, and travel vendor relationships ensuring compliance, accurate GL coding, timely reimbursement, and monthly T&E reporting and variance analysis\n\n - Oversee accounts payable and accounts receivable, ensuring timely processing, accurate coding, and proper approvals while proactively managing vendor payments, cash application, and aging reports\n\n - Lead month-end close activities across payroll, AP, and AR, including accruals and reconciliations\n\n - Partner cross-functionally with People and Finance to support headcount growth and identify opportunities to improve automation and system efficiency across all owned functions\n\nYour background looks something like this\n\n - 6-8 years of progressive payroll experience, with full ownership of U.S. payroll\n\n - Strong experience managing multi-state U.S. payroll in a high-growth or dynamic environment\n\n - Deep knowledge of payroll compliance, tax regulations, and reporting requirements.\n\n - Experience working closely with HR / People and Finance teams\n\n - Strong attention to detail and the ability to independently reconcile and resolve discrepancies\n\n - A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment\n\nEven better if you have\n\n - Have worked in a hyper growth company\n\n - Some exposure to or familiarity with accounts payable, accounts receivable, and/or business travel and expense operations\n\nCompensation\n\n$160,000 - $200,000 + equity \n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"63ec1a43-734d-4c34-8bf8-02d62cc97609","tierSummary":"$160K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"543ec4cd-49ec-4bf0-b373-cc1fc7b412dd","summary":"$160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"id":"a35bc8bb-db2e-4662-8640-609f3d36fe07","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"60613af4-9061-426a-b4d6-720a4399be37","title":"Brand Designer","department":"Marketing","team":"Brand Design","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-15T23:37:22.339+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/60613af4-9061-426a-b4d6-720a4399be37","applyUrl":"https://jobs.ashbyhq.com/decagon/60613af4-9061-426a-b4d6-720a4399be37/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Brand Design at Decagon shapes the visual identity of our company and helps define how we’re perceived by customers, partners, and the broader AI community. Our work turns sophisticated technology into clear, confident, and differentiated brand storytelling—across campaigns, content, web, and moments that shape perception.
We believe strong brands are built through taste, consistency, and conviction. We care deeply about craft, narrative, cohesion, and expanding the brand into new, exciting territories while building its core. Designers here grow by shipping work fast, operating with urgency, developing a strong point of view, and raising the bar together.
About the Role
This role sits at the heart of Decagon’s brand expression. As a Brand Designer, you’ll help shape how Decagon shows up in the world—how we tell our story, how we stand apart, and how our brand evolves as the company scales.
You’ll work on marketing-led brand initiatives that influence perception and drive growth, contributing to both foundational brand work and high-visibility moments. This role is ideal for a designer who is excited by storytelling, energized by momentum, and motivated by building a brand thoughtfully, not just executing individual assets.
You won’t be handed a perfectly defined box. Instead, you’ll help define the edges—learning where to push, where to refine, and how to maintain coherence as the brand expands.
In this role, you will
Design and art direct high-quality brand assets across campaigns, web, sales materials, video, events, social, and internal storytelling.
Help evolve and expand Decagon’s brand design system—bringing consistency while pushing into new, differentiated expressions.
Contribute to brand strategy and messaging, and translate that thinking into clear and compelling visuals.
Bring systems thinking and attention to detail to developing layouts, concepts, and executions.
Iterate quickly based on feedback, often across multiple workstreams, balancing speed with polish.
Bring references, inspiration, and creative ideas that help Decagon stand out.
Maintain consistency and quality across all brand touchpoints.
Your background looks something like this
4-6 years of experience in brand design, art direction, and marketing-focused creative roles.
A portfolio that demonstrates strong visual taste, storytelling, and brand thinking.
Proficient in Figma and Adobe Creative Suite, with a strong interest and curiosity in dabbling in AI design models and tools.
Experience designing for marketing surfaces (web, campaigns, decks, events, content).
Strong fundamentals in typography, layout, color, and hierarchy.
Ability to interpret a brief and execute thoughtful, on-brand creative.
Comfort working in high-velocity environments with evolving priorities.
Even better if you have
Interest in technology and AI-driven companies (prior AI experience not required).
Some experience with filming and editing social content is a great-to-have.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nBrand Design at Decagon shapes the visual identity of our company and helps define how we’re perceived by customers, partners, and the broader AI community. Our work turns sophisticated technology into clear, confident, and differentiated brand storytelling—across campaigns, content, web, and moments that shape perception.\n\nWe believe strong brands are built through taste, consistency, and conviction. We care deeply about craft, narrative, cohesion, and expanding the brand into new, exciting territories while building its core. Designers here grow by shipping work fast, operating with urgency, developing a strong point of view, and raising the bar together.\n\n \n\nAbout the Role\n\nThis role sits at the heart of Decagon’s brand expression. As a Brand Designer, you’ll help shape how Decagon shows up in the world—how we tell our story, how we stand apart, and how our brand evolves as the company scales.\n\nYou’ll work on marketing-led brand initiatives that influence perception and drive growth, contributing to both foundational brand work and high-visibility moments. This role is ideal for a designer who is excited by storytelling, energized by momentum, and motivated by building a brand thoughtfully, not just executing individual assets.\n\nYou won’t be handed a perfectly defined box. Instead, you’ll help define the edges—learning where to push, where to refine, and how to maintain coherence as the brand expands.\n\n \n\nIn this role, you will\n\n - Design and art direct high-quality brand assets across campaigns, web, sales materials, video, events, social, and internal storytelling.\n\n - Help evolve and expand Decagon’s brand design system—bringing consistency while pushing into new, differentiated expressions.\n\n - Contribute to brand strategy and messaging, and translate that thinking into clear and compelling visuals.\n\n - Bring systems thinking and attention to detail to developing layouts, concepts, and executions.\n\n - Iterate quickly based on feedback, often across multiple workstreams, balancing speed with polish.\n\n - Bring references, inspiration, and creative ideas that help Decagon stand out.\n\n - Maintain consistency and quality across all brand touchpoints.\n\n \n\nYour background looks something like this\n\n - 4-6 years of experience in brand design, art direction, and marketing-focused creative roles.\n\n - A portfolio that demonstrates strong visual taste, storytelling, and brand thinking.\n\n - Proficient in Figma and Adobe Creative Suite, with a strong interest and curiosity in dabbling in AI design models and tools.\n\n - Experience designing for marketing surfaces (web, campaigns, decks, events, content).\n\n - Strong fundamentals in typography, layout, color, and hierarchy.\n\n - Ability to interpret a brief and execute thoughtful, on-brand creative.\n\n - Comfort working in high-velocity environments with evolving priorities.\n\n \n\nEven better if you have\n\n - Interest in technology and AI-driven companies (prior AI experience not required).\n\n - Some experience with filming and editing social content is a great-to-have.\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"abec3106-e0ff-4204-9019-f98a445eaab3","tierSummary":"$160K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"470950de-6335-46b8-8941-8fff82da4110","summary":"$160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"id":"f9ec452e-da88-43bf-a711-15f287e44862","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"a3c63e40-5e2b-432b-ab23-44bef924634d","title":"Enterprise Account Executive","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"Australia","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-06-18T15:33:15.555+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a3c63e40-5e2b-432b-ab23-44bef924634d","applyUrl":"https://jobs.ashbyhq.com/decagon/a3c63e40-5e2b-432b-ab23-44bef924634d/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our Sydney office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our Sydney office.\n\n \n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n\n \n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n\n \n\nEven better\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"7d9e30a4-249b-4032-930c-4bd7bc8addb1","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"Australia","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-06-19T11:44:26.648+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7d9e30a4-249b-4032-930c-4bd7bc8addb1","applyUrl":"https://jobs.ashbyhq.com/decagon/7d9e30a4-249b-4032-930c-4bd7bc8addb1/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n \n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"9109be1c-b6e3-430f-a964-887253ef891a","title":"Product Manager, Duet","department":"Product","team":"Product Manager","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-23T16:12:54.985+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9109be1c-b6e3-430f-a964-887253ef891a","applyUrl":"https://jobs.ashbyhq.com/decagon/9109be1c-b6e3-430f-a964-887253ef891a/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.
About the Role
Our agents have handled hundreds of millions of customer conversations across some of the most complex industries in the world. One pattern holds across all of them: the initial deployment is 10% of the work. The other 90% is what comes after — updating workflows as customer behavior shifts, finding gaps before they become escalations, and validating fixes before they ship.
Duet is each team's agent building partner for the full agent lifecycle, from first deployment to ongoing performance improvement. It analyzes production conversations, identifies where agents fall short, generates and validates AOP updates, and with Duet Autopilot, closes the loop with self-testing and human approval gates. It compresses days of manual analysis into minutes.
We're looking for the first PM dedicated to Duet. You'll set the roadmap, own the customer relationship, and define what it means to build software that makes agents build themselves better. This role sits at the intersection of product, AI research, and go-to-market.
In this role, you will
Own the Duet product roadmap from discovery through delivery
Spend meaningful time with customers to understand how they use Duet
Partner with engineering and research team to ship and validate quickly
Develop evaluation criteria for Duet's AI output quality
Work with GTM to translate Duet's capabilities into proof points that land with heads of CX and technical buyers — you'll be asked to join customer calls and sales demos
Define the metrics that matter: not just adoption, but whether Duet is actually making agents better over time and compressing the iteration cycle for customers
Your background looks something like this
5+ years of product management experience at a company building AI, developer tooling, or enterprise software — you've owned a meaningful surface area and shipped things real customers depend on
Technical acumen — you can read an agent trace, engage meaningfully with engineers on model behavior, and form your own opinions about whether an AI output is good or not
Strong written communication — specs, strategy docs, and async updates that don't require follow-up questions
Customer instincts — you know how to run discovery without leading the witness, and you can tell the difference between what customers say they want and what they actually need
Comfort navigating ambiguity and a track record of making good decisions with incomplete information
Experience shipping AI-powered features or working with LLMs in a product context is a strong plus
Even better if you have
A Computer Science, Engineering, or Math degree or equivalent technical experience.
Previous startup or high-growth company experience.
Experience with building prototypes and 0-to-1 products
Compensation
$232K – $290K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.\n\nAs one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.\n\n\n\nAbout the Role\n\nOur agents have handled hundreds of millions of customer conversations across some of the most complex industries in the world. One pattern holds across all of them: the initial deployment is 10% of the work. The other 90% is what comes after — updating workflows as customer behavior shifts, finding gaps before they become escalations, and validating fixes before they ship.\n\nDuet is each team's agent building partner for the full agent lifecycle, from first deployment to ongoing performance improvement. It analyzes production conversations, identifies where agents fall short, generates and validates AOP updates, and with Duet Autopilot, closes the loop with self-testing and human approval gates. It compresses days of manual analysis into minutes.\n\nWe're looking for the first PM dedicated to Duet. You'll set the roadmap, own the customer relationship, and define what it means to build software that makes agents build themselves better. This role sits at the intersection of product, AI research, and go-to-market.\n\n\n\nIn this role, you will\n\n - Own the Duet product roadmap from discovery through delivery\n\n - Spend meaningful time with customers to understand how they use Duet\n\n - Partner with engineering and research team to ship and validate quickly\n\n - Develop evaluation criteria for Duet's AI output quality\n\n - Work with GTM to translate Duet's capabilities into proof points that land with heads of CX and technical buyers — you'll be asked to join customer calls and sales demos\n\n - Define the metrics that matter: not just adoption, but whether Duet is actually making agents better over time and compressing the iteration cycle for customers\n\n\n\nYour background looks something like this\n\n - 5+ years of product management experience at a company building AI, developer tooling, or enterprise software — you've owned a meaningful surface area and shipped things real customers depend on\n\n - Technical acumen — you can read an agent trace, engage meaningfully with engineers on model behavior, and form your own opinions about whether an AI output is good or not\n\n - Strong written communication — specs, strategy docs, and async updates that don't require follow-up questions\n\n - Customer instincts — you know how to run discovery without leading the witness, and you can tell the difference between what customers say they want and what they actually need\n\n - Comfort navigating ambiguity and a track record of making good decisions with incomplete information\n\n - Experience shipping AI-powered features or working with LLMs in a product context is a strong plus\n\n\n\nEven better if you have\n\n - A Computer Science, Engineering, or Math degree or equivalent technical experience.\n\n - Previous startup or high-growth company experience.\n\n - Experience with building prototypes and 0-to-1 products\n\n\n\nCompensation\n\n$232K – $290K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$232K – $290K • Offers Equity","scrapeableCompensationSalarySummary":"$232K - $290K","compensationTiers":[{"id":"d130fea0-871a-4708-8924-4d8c62e38028","tierSummary":"Base Salary $232K – $290K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"1b6507b5-0e1f-4cc6-999b-1287cb5c9e0c","summary":"Base Salary $232K – $290K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":232000,"maxValue":290000},{"id":"4bafa098-01fe-498b-b3f7-b2c7bb8f85fb","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":232000,"maxValue":290000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"a9e1123e-b6e7-4f93-ad4d-6c54a8c33a72","title":"Senior Software Engineer, Platform Engineering","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-06-23T17:28:16.605+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a9e1123e-b6e7-4f93-ad4d-6c54a8c33a72","applyUrl":"https://jobs.ashbyhq.com/decagon/a9e1123e-b6e7-4f93-ad4d-6c54a8c33a72/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
We’re looking for a Senior Software Engineer to help build and evolve our internal developer platform—everything from CI/CD and release automation to observability standards, platform tooling, and developer workflows that remove friction.
This role is for someone who loves making other engineers faster: reducing build times, eliminating flaky tests, creating paved roads for service creation/deployment, and raising the bar on operability by default. Roles like this often combine “builder” energy with strong empathy for how engineers actually work.
Developer productivity & platform tooling
Identify workflow bottlenecks (build/test/release/local dev) and build tools that measurably reduce toil.
Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.
CI/CD & release engineering
Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams.
Improve reliability of builds and tests (flake reduction, hermeticity, caching) and drive down cycle time.
Support progressive delivery patterns (canary / blue-green) and safe rollback mechanisms.
Observability & operational excellence
Establish shared observability primitives (metrics/logs/traces), standards, and libraries so services are production-ready by default.
Partner with product engineers to improve operability: SLOs, alerting hygiene, dashboards, incident learnings.
Infrastructure foundations
Build and improve core platform capabilities that make it easy to run and scale services.
Ownership & reliability
Own the systems you build end-to-end and help keep them healthy in production, improving reliability over time.
4+ years building production software, with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).
Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation).
Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services.
Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).
Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).
A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents).
Strong cross-team collaboration and communication—especially writing clear docs and driving adoption.
Experience with monorepos and build systems and/or large-scale CI performance work.
Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals.
Infrastructure-as-code experience (e.g., Terraform) and a security-minded approach to supply chain (provenance, secrets, least privilege).
Experience applying AI-assisted tooling to make engineers dramatically more effective.
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\n\n\n\nABOUT THE ROLE\n\nWe’re looking for a Senior Software Engineer to help build and evolve our internal developer platform—everything from CI/CD and release automation to observability standards, platform tooling, and developer workflows that remove friction.\n\nThis role is for someone who loves making other engineers faster: reducing build times, eliminating flaky tests, creating paved roads for service creation/deployment, and raising the bar on operability by default. Roles like this often combine “builder” energy with strong empathy for how engineers actually work.\n\n\n\n\nWHAT YOU'LL DO\n\n - Developer productivity & platform tooling\n \n - Identify workflow bottlenecks (build/test/release/local dev) and build tools that measurably reduce toil.\n \n - Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.\n\n - CI/CD & release engineering\n \n - Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams.\n \n - Improve reliability of builds and tests (flake reduction, hermeticity, caching) and drive down cycle time.\n \n - Support progressive delivery patterns (canary / blue-green) and safe rollback mechanisms.\n\n - Observability & operational excellence\n \n - Establish shared observability primitives (metrics/logs/traces), standards, and libraries so services are production-ready by default.\n \n - Partner with product engineers to improve operability: SLOs, alerting hygiene, dashboards, incident learnings.\n\n - Infrastructure foundations\n \n - Build and improve core platform capabilities that make it easy to run and scale services.\n\n - Ownership & reliability\n \n - Own the systems you build end-to-end and help keep them healthy in production, improving reliability over time.\n\n\n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 4+ years building production software, with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).\n\n - Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation).\n\n - Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services.\n\n - Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).\n\n - Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).\n\n - A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents).\n\n - Strong cross-team collaboration and communication—especially writing clear docs and driving adoption.\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - Experience with monorepos and build systems and/or large-scale CI performance work.\n\n - Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals.\n\n - Infrastructure-as-code experience (e.g., Terraform) and a security-minded approach to supply chain (provenance, secrets, least privilege).\n\n - Experience applying AI-assisted tooling to make engineers dramatically more effective.\n\n\n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"34e5de2a-9a09-4b8d-bf8c-d1be84f6dc8c","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"8805aea4-66c7-4133-a798-f6cc59f31ced","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"fc199e1b-775a-4f9c-8c91-4dbb1ceec852","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"de56b6df-5607-47ca-a519-4a7afeb6e06f","title":"Technical Enablement Manager","department":"Sales","team":"Enablement","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-26T20:22:03.976+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/de56b6df-5607-47ca-a519-4a7afeb6e06f","applyUrl":"https://jobs.ashbyhq.com/decagon/de56b6df-5607-47ca-a519-4a7afeb6e06f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s GTM Productivity team is focused on building a world-class revenue engine. We believe great enablement unlocks individual performance while helping the business scale through faster ramp, stronger execution, and higher productivity across the field.
About The Role
Decagon is looking for a Technical Enablement Manager — a founding member of our GTM Productivity team — to build and scale the programs that power our Solutions Engineering and technical post-sales organizations. You’ll sit at the center of how we develop technical talent, improve field effectiveness, and scale execution across pre-sales and post-sales teams.
This is a highly visible, high-ownership role with direct impact on how Decagon grows.
In this role, you will
Build and scale enablement programs — including onboarding, ongoing development, and role-specific training across Solutions Engineering and technical post-sales teams
Drive field readiness and performance — developing technical playbooks, training, and certification programs that improve how teams position, design, and deliver solutions
Partner cross-functionally — working with Product, Engineering, GTM, and other stakeholders to ensure alignment and impact
Lead a consistent enablement cadence — facilitating high-impact sessions with technical leaders and top performers
Own enablement infrastructure and insights — optimizing content, learning systems, demo environments, and AI-powered tooling while using data to improve ramp and productivity
Lead key GTM moments — including Kickoffs, technical summits, QBRs, and other field-facing programs
Partner with Solutions and post-sales leadership — helping define and operationalize excellence across technical roles
Evolve programs as we scale — building new initiatives and leveraging AI to expand enablement reach and effectiveness
Your background looks something like this
7+ years of experience in technical enablement, Solutions Engineering, or related technical customer facing roles
Experience working closely with technical field teams, including Solutions Engineers, Architects, or product-facing roles
Proven ability to thrive in fast-moving, ambiguous environments with a high degree of ownership
Strong program management and execution skills with the ability to drive outcomes
Strong cross-functional collaboration skills across product, technology, and GTM teams
Even better if you have
Experience enabling technical products or platforms
Experience building onboarding, certification, or technical development programs
Experience in a high-growth SaaS or startup environment
Familiarity with demo environments, solution architecture, or technical storytelling
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s GTM Productivity team is focused on building a world-class revenue engine. We believe great enablement unlocks individual performance while helping the business scale through faster ramp, stronger execution, and higher productivity across the field.\n\n\n\nAbout The Role\n\nDecagon is looking for a Technical Enablement Manager — a founding member of our GTM Productivity team — to build and scale the programs that power our Solutions Engineering and technical post-sales organizations. You’ll sit at the center of how we develop technical talent, improve field effectiveness, and scale execution across pre-sales and post-sales teams.\n\nThis is a highly visible, high-ownership role with direct impact on how Decagon grows.\n\n\n\nIn this role, you will\n\n - Build and scale enablement programs — including onboarding, ongoing development, and role-specific training across Solutions Engineering and technical post-sales teams\n\n - Drive field readiness and performance — developing technical playbooks, training, and certification programs that improve how teams position, design, and deliver solutions\n\n - Partner cross-functionally — working with Product, Engineering, GTM, and other stakeholders to ensure alignment and impact\n\n - Lead a consistent enablement cadence — facilitating high-impact sessions with technical leaders and top performers\n\n - Own enablement infrastructure and insights — optimizing content, learning systems, demo environments, and AI-powered tooling while using data to improve ramp and productivity\n\n - Lead key GTM moments — including Kickoffs, technical summits, QBRs, and other field-facing programs\n\n - Partner with Solutions and post-sales leadership — helping define and operationalize excellence across technical roles\n\n - Evolve programs as we scale — building new initiatives and leveraging AI to expand enablement reach and effectiveness\n\n\n\nYour background looks something like this\n\n - 7+ years of experience in technical enablement, Solutions Engineering, or related technical customer facing roles\n\n - Experience working closely with technical field teams, including Solutions Engineers, Architects, or product-facing roles\n\n - Proven ability to thrive in fast-moving, ambiguous environments with a high degree of ownership\n\n - Strong program management and execution skills with the ability to drive outcomes\n\n - Strong cross-functional collaboration skills across product, technology, and GTM teams\n\n\n\nEven better if you have\n\n - Experience enabling technical products or platforms\n\n - Experience building onboarding, certification, or technical development programs\n\n - Experience in a high-growth SaaS or startup environment\n\n - Familiarity with demo environments, solution architecture, or technical storytelling\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$190K – $235K • Offers Equity","scrapeableCompensationSalarySummary":"$190K - $235K","compensationTiers":[{"id":"4edc6197-3ed6-43b3-88a9-4f993b6f3706","tierSummary":"$190K – $235K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"e9bf4e0f-f2a5-4fe7-8c02-e9c40b64c589","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"6adddd87-437c-4f9a-963b-a50601b751e7","summary":"$190K – $235K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":235000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":235000}]}},{"id":"ac6bb765-99b9-47d0-9347-7e3493652f9f","title":"Go to Market Recruiting Coordinator","department":"People","team":"Recruiting","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-30T20:38:21.289+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ac6bb765-99b9-47d0-9347-7e3493652f9f","applyUrl":"https://jobs.ashbyhq.com/decagon/ac6bb765-99b9-47d0-9347-7e3493652f9f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Every great talent team starts with exceptional hiring. As a Recruiting Coordinator on our GTM Recruiting team, you’ll play a critical role in helping Decagon build a world class GTM team.
About the Role
You’ll partner closely with recruiters, go to market leaders, and interviewers to orchestrate a seamless hiring experience for some of the world’s top GTM talent. From coordinating complex interview loops to helping us continuously improve our recruiting operations, you’ll be at the center of one of the company’s most important functions.
This role offers a unique opportunity to learn how world-class GTM recruiting operates inside one of the fastest-growing AI companies. You’ll work alongside experienced recruiters, revenue leaders, gain exposure to the full hiring lifecycle, and build a strong foundation for a long-term career in Talent.
In this role, you will
Own end-to-end interview coordination and scheduling with precision and care, managing complex, high-volume calendars across candidates, interviewers, and leadership.
Champion a white-glove candidate experience from first touch to close.
Build trust through clear, proactive communication with candidates, interviewers, hiring teams, and cross-functional partners across People/HR, EA team, Workplace, and Finance.
Partner closely with recruiting and hiring stakeholders to proactively solve scheduling challenges and keep hiring momentum high.
Maintain exceptional attention to detail across scheduling systems and recruiting tools, ensuring information is accurate and processes are executed flawlessly.
Track scheduling timelines and SLAs, surfacing trends and risks to recruiters and hiring managers to keep stakeholders informed.
Help elevate the team's coordination practices by identifying opportunities to streamline workflows, leverage AI and improve the candidate experience at scale.
Your background looks something like this
Bachelor’s degree in any field.
Experience in a fast-paced, high-performing environment.
Highly organized with exceptional attention to detail.
Strong written and verbal communication skills.
Comfortable navigating ambiguity and solving problems proactively.
Dependable, resourceful, and known for following through on commitments.
Excited to build a career in go to market recruiting.
Even better if you have
Experience with Ashby or another applicant tracking system (ATS).
Experience coordinating recruiting or supporting go to market teams.
Experience using AI tools to streamline workflows or improve operational efficiency.
Compensation
$90 - $110k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nEvery great talent team starts with exceptional hiring. As a Recruiting Coordinator on our GTM Recruiting team, you’ll play a critical role in helping Decagon build a world class GTM team.\n\n \n\nAbout the Role\n\nYou’ll partner closely with recruiters, go to market leaders, and interviewers to orchestrate a seamless hiring experience for some of the world’s top GTM talent. From coordinating complex interview loops to helping us continuously improve our recruiting operations, you’ll be at the center of one of the company’s most important functions.\n\nThis role offers a unique opportunity to learn how world-class GTM recruiting operates inside one of the fastest-growing AI companies. You’ll work alongside experienced recruiters, revenue leaders, gain exposure to the full hiring lifecycle, and build a strong foundation for a long-term career in Talent.\n\n \n\nIn this role, you will\n\n - Own end-to-end interview coordination and scheduling with precision and care, managing complex, high-volume calendars across candidates, interviewers, and leadership.\n\n - Champion a white-glove candidate experience from first touch to close.\n\n - Build trust through clear, proactive communication with candidates, interviewers, hiring teams, and cross-functional partners across People/HR, EA team, Workplace, and Finance.\n\n - Partner closely with recruiting and hiring stakeholders to proactively solve scheduling challenges and keep hiring momentum high.\n\n - Maintain exceptional attention to detail across scheduling systems and recruiting tools, ensuring information is accurate and processes are executed flawlessly.\n\n - Track scheduling timelines and SLAs, surfacing trends and risks to recruiters and hiring managers to keep stakeholders informed.\n\n - Help elevate the team's coordination practices by identifying opportunities to streamline workflows, leverage AI and improve the candidate experience at scale.\n\n\n\nYour background looks something like this\n\n - Bachelor’s degree in any field.\n\n - Experience in a fast-paced, high-performing environment.\n\n - Highly organized with exceptional attention to detail.\n\n - Strong written and verbal communication skills.\n\n - Comfortable navigating ambiguity and solving problems proactively.\n\n - Dependable, resourceful, and known for following through on commitments.\n\n - Excited to build a career in go to market recruiting.\n\n\n\nEven better if you have\n\n - Experience with Ashby or another applicant tracking system (ATS).\n\n - Experience coordinating recruiting or supporting go to market teams.\n\n - Experience using AI tools to streamline workflows or improve operational efficiency.\n\n\n\nCompensation\n\n$90 - $110k + Equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$90K – $110K","scrapeableCompensationSalarySummary":"$90K - $110K","compensationTiers":[{"id":"37ed1de6-4817-44bb-a593-4ad38a1f5a1e","tierSummary":"$90K – $110K","title":null,"additionalInformation":null,"components":[{"id":"0451bd48-ac5b-48c2-9c4c-662447601068","summary":"$90K – $110K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":110000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":110000}]}},{"id":"47042c55-89d7-466f-85c7-a817cc5dcb6e","title":"Technical Recruiting Coordinator","department":"People","team":"Recruiting","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-30T20:05:54.187+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/47042c55-89d7-466f-85c7-a817cc5dcb6e","applyUrl":"https://jobs.ashbyhq.com/decagon/47042c55-89d7-466f-85c7-a817cc5dcb6e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Every great engineering team starts with exceptional hiring. As a Recruiting Coordinator on our Engineering Recruiting team, you’ll play a critical role in helping Decagon hire the engineers building the future of AI.
About the Role
You’ll partner closely with recruiters, engineering leaders, and interviewers to orchestrate a seamless hiring experience for some of the world’s top technical talent. From coordinating complex interview loops to helping us continuously improve our recruiting operations, you’ll be at the center of one of the company’s most important functions.
This role offers a unique opportunity to learn how world-class engineering recruiting operates inside one of the fastest-growing AI companies. You’ll work alongside experienced recruiters, engineering leaders, gain exposure to the full hiring lifecycle, and build a strong foundation for a long-term career in Talent.
In this role, you will
Own end-to-end interview coordination and scheduling with precision and care, managing complex, high-volume calendars across candidates, interviewers, and leadership.
Champion a white-glove candidate experience from first touch to close.
Build trust through clear, proactive communication with candidates, interviewers, hiring teams, and cross-functional partners across People/HR, EA team, Workplace, and Finance.
Partner closely with recruiting and hiring stakeholders to proactively solve scheduling challenges and keep hiring momentum high.
Maintain exceptional attention to detail across scheduling systems and recruiting tools, ensuring information is accurate and processes are executed flawlessly.
Track scheduling timelines and SLAs, surfacing trends and risks to recruiters and hiring managers to keep stakeholders informed.
Help elevate the team's coordination practices by identifying opportunities to streamline workflows, leverage AI and improve the candidate experience at scale.
Your background looks something like this
Bachelor’s degree in any field.
Experience in a fast-paced, high-performing environment.
Highly organized with exceptional attention to detail.
Strong written and verbal communication skills.
Comfortable navigating ambiguity and solving problems proactively.
Dependable, resourceful, and known for following through on commitments.
Excited to build a career in engineering recruiting.
Even better if you have
Experience with Ashby or another applicant tracking system (ATS).
Experience coordinating recruiting or supporting engineering or technical teams.
Experience working at a high-growth startup.
Experience using AI tools to streamline workflows or improve operational efficiency.
Compensation
$90 - $110k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nEvery great engineering team starts with exceptional hiring. As a Recruiting Coordinator on our Engineering Recruiting team, you’ll play a critical role in helping Decagon hire the engineers building the future of AI.\n\n \n\nAbout the Role\n\nYou’ll partner closely with recruiters, engineering leaders, and interviewers to orchestrate a seamless hiring experience for some of the world’s top technical talent. From coordinating complex interview loops to helping us continuously improve our recruiting operations, you’ll be at the center of one of the company’s most important functions.\n\nThis role offers a unique opportunity to learn how world-class engineering recruiting operates inside one of the fastest-growing AI companies. You’ll work alongside experienced recruiters, engineering leaders, gain exposure to the full hiring lifecycle, and build a strong foundation for a long-term career in Talent.\n\n\n\nIn this role, you will\n\n - Own end-to-end interview coordination and scheduling with precision and care, managing complex, high-volume calendars across candidates, interviewers, and leadership.\n\n - Champion a white-glove candidate experience from first touch to close.\n\n - Build trust through clear, proactive communication with candidates, interviewers, hiring teams, and cross-functional partners across People/HR, EA team, Workplace, and Finance.\n\n - Partner closely with recruiting and hiring stakeholders to proactively solve scheduling challenges and keep hiring momentum high.\n\n - Maintain exceptional attention to detail across scheduling systems and recruiting tools, ensuring information is accurate and processes are executed flawlessly.\n\n - Track scheduling timelines and SLAs, surfacing trends and risks to recruiters and hiring managers to keep stakeholders informed.\n\n - Help elevate the team's coordination practices by identifying opportunities to streamline workflows, leverage AI and improve the candidate experience at scale.\n\n\n\nYour background looks something like this\n\n - Bachelor’s degree in any field.\n\n - Experience in a fast-paced, high-performing environment.\n\n - Highly organized with exceptional attention to detail.\n\n - Strong written and verbal communication skills.\n\n - Comfortable navigating ambiguity and solving problems proactively.\n\n - Dependable, resourceful, and known for following through on commitments.\n\n - Excited to build a career in engineering recruiting.\n\n \n\nEven better if you have\n\n - Experience with Ashby or another applicant tracking system (ATS).\n\n - Experience coordinating recruiting or supporting engineering or technical teams.\n\n - Experience working at a high-growth startup.\n\n - Experience using AI tools to streamline workflows or improve operational efficiency.\n\n\n\nCompensation\n\n$90 - $110k + equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$90K – $110K • Offers Equity","scrapeableCompensationSalarySummary":"$90K - $110K","compensationTiers":[{"id":"d9d13fcb-8478-405a-8533-f8a7c5e9b430","tierSummary":"$90K – $110K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"47ef45c4-dff5-4793-9e40-26eebb706dea","summary":"$90K – $110K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":110000},{"id":"fa32f7f3-af73-4fc8-bc3e-713a08901460","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":110000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"87d6c46a-365c-4d97-98ca-de7e29b6cf72","title":"Senior Software Engineer, Cloud Infrastructure","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-07-10T20:52:30.112+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/87d6c46a-365c-4d97-98ca-de7e29b6cf72","applyUrl":"https://jobs.ashbyhq.com/decagon/87d6c46a-365c-4d97-98ca-de7e29b6cf72/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
Read more about the infra team's work here: https://decagon.ai/blog/what-an-air-gapped-ai-deployment-actually-requires
Decagon builds agentic AI that resolves customer support conversations end to end, for companies ranging from fast-growing startups to some of the largest financial institutions in the world. Keeping that system fast, reliable, and secure (across our multi-tenant cloud and inside customers' own locked-down environments) is an infrastructure problem, and that's the problem this role owns.
You'll build the platforms and abstractions our product teams ship on, and you'll architect and operate the deployments that run our agents inside enterprise customer clouds, where security, compliance, and operational rigor matter as much as speed. The work is core infrastructure at heart: reliability, CI/CD, deployment automation, on-call. You'll be joining a team with real infrastructure and momentum already in place, but there's no established playbook for running agentic systems at this scale, so a big part of the job is figuring it out as the technology shifts and usage grows by orders of magnitude.
Build the platform
Design the development and production platforms that power our products, and the abstractions over cloud infrastructure, Kubernetes, and networking that let engineers ship without becoming infrastructure experts.
Make sure it all scales to the next order of magnitude as usage grows.
Own enterprise deployments
Take end-to-end ownership of deployment architecture in customer-owned cloud environments (VPC configuration, permissioning, networking, provisioning) and the full lifecycle that follows: setup, upgrades, scaling, and incident support.
Build the runbooks and automation that make it repeatable.
Keep agentic workloads reliable
Treat monitoring, alerting, and rollback as first-class parts of anything you ship, not afterthoughts.
Own the reliability of the systems our AI agents depend on in production, where latency, availability, and graceful degradation directly shape the customer experience.
Partner across boundaries
Work directly with customers' platform, security, and DevOps teams to navigate their infrastructure and compliance constraints, and with our Product, Security, Sales, and Customer Success teams to turn customer requirements into concrete deployment plans.
4+ years building and operating core infrastructure, platform engineering, or infrastructure/DevOps, ideally with some customer-facing deployment experience.
Deep experience with a major cloud provider (GCP, AWS, or Azure), along with Terraform and Kubernetes at scale.
Strong grasp of cloud networking fundamentals (VPCs, IAM, DNS, load balancing) and how they surface as real deployment constraints.
A track record operating production systems reliably: monitoring, on-call, incident response, and reasoning about failure modes up front.
Comfort navigating ambiguity across a range of stakeholders, from engineers to security and compliance teams, and turning those conversations into actionable plans.
Clear technical writing and a track record of driving adoption across teams.
Comfortable in a fast-moving environment with rapid change.
Experience managing deployments in customer-owned cloud environments, including security reviews, compliance requirements, and change management.
Experience building internal platforms or paved roads: service templates, self-serve environments, CI/CD pipeline design, deployment automation.
Familiarity with observability and incident management in distributed systems (Prometheus, Grafana, Datadog, or similar).
Infrastructure-as-code with a security-minded approach to supply chain (provenance, secrets, least privilege).
Experience operating latency-sensitive or ML/AI-serving workloads in production.
Experience using AI-assisted tooling to make yourself and your team dramatically more effective.
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\n\nABOUT THE TEAM\n\nThe Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.\n\nRead more about the infra team's work here: https://decagon.ai/blog/what-an-air-gapped-ai-deployment-actually-requires\n\n\n\n\nABOUT THE ROLE\n\nDecagon builds agentic AI that resolves customer support conversations end to end, for companies ranging from fast-growing startups to some of the largest financial institutions in the world. Keeping that system fast, reliable, and secure (across our multi-tenant cloud and inside customers' own locked-down environments) is an infrastructure problem, and that's the problem this role owns.\n\nYou'll build the platforms and abstractions our product teams ship on, and you'll architect and operate the deployments that run our agents inside enterprise customer clouds, where security, compliance, and operational rigor matter as much as speed. The work is core infrastructure at heart: reliability, CI/CD, deployment automation, on-call. You'll be joining a team with real infrastructure and momentum already in place, but there's no established playbook for running agentic systems at this scale, so a big part of the job is figuring it out as the technology shifts and usage grows by orders of magnitude.\n\n\n\n\nWHAT YOU'LL DO\n\n - Build the platform\n \n - Design the development and production platforms that power our products, and the abstractions over cloud infrastructure, Kubernetes, and networking that let engineers ship without becoming infrastructure experts. \n \n - Make sure it all scales to the next order of magnitude as usage grows.\n\n - Own enterprise deployments\n \n - Take end-to-end ownership of deployment architecture in customer-owned cloud environments (VPC configuration, permissioning, networking, provisioning) and the full lifecycle that follows: setup, upgrades, scaling, and incident support. \n \n - Build the runbooks and automation that make it repeatable.\n\n - Keep agentic workloads reliable\n \n - Treat monitoring, alerting, and rollback as first-class parts of anything you ship, not afterthoughts. \n \n - Own the reliability of the systems our AI agents depend on in production, where latency, availability, and graceful degradation directly shape the customer experience. \n\n - Partner across boundaries\n \n - Work directly with customers' platform, security, and DevOps teams to navigate their infrastructure and compliance constraints, and with our Product, Security, Sales, and Customer Success teams to turn customer requirements into concrete deployment plans.\n \n\n\nYOUR BACKGROUND LOOKS SOMETHING LIKE THIS\n\n - 4+ years building and operating core infrastructure, platform engineering, or infrastructure/DevOps, ideally with some customer-facing deployment experience.\n\n - Deep experience with a major cloud provider (GCP, AWS, or Azure), along with Terraform and Kubernetes at scale.\n\n - Strong grasp of cloud networking fundamentals (VPCs, IAM, DNS, load balancing) and how they surface as real deployment constraints.\n\n - A track record operating production systems reliably: monitoring, on-call, incident response, and reasoning about failure modes up front.\n\n - Comfort navigating ambiguity across a range of stakeholders, from engineers to security and compliance teams, and turning those conversations into actionable plans.\n\n - Clear technical writing and a track record of driving adoption across teams.\n\n - Comfortable in a fast-moving environment with rapid change.\n\n\n\n\nEVEN BETTER IF YOU HAVE\n\n - Experience managing deployments in customer-owned cloud environments, including security reviews, compliance requirements, and change management.\n\n - Experience building internal platforms or paved roads: service templates, self-serve environments, CI/CD pipeline design, deployment automation.\n\n - Familiarity with observability and incident management in distributed systems (Prometheus, Grafana, Datadog, or similar).\n\n - Infrastructure-as-code with a security-minded approach to supply chain (provenance, secrets, least privilege).\n\n - Experience operating latency-sensitive or ML/AI-serving workloads in production.\n\n - Experience using AI-assisted tooling to make yourself and your team dramatically more effective.\n\n\n\n\nCOMPENSATION\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. \n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"b96a1d96-8cee-428e-a605-124e5fddc4ad","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"686bae9a-2b9e-4926-b039-e061c73b5abe","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"d5d5a581-26f7-4d72-afeb-e5dcfabd0573","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"8710129d-ba92-4446-8abc-0a97e4c6d093","title":"Founding Support Lead","department":"Deployment Strategists","team":"Strategy & Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-15T19:50:34.981+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/8710129d-ba92-4446-8abc-0a97e4c6d093","applyUrl":"https://jobs.ashbyhq.com/decagon/8710129d-ba92-4446-8abc-0a97e4c6d093/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon powers customer experiences for some of the largest and most demanding enterprises in the world, across financial services, travel, healthcare, and retail. As AI agents become the primary way these companies run their customer relationships, keeping those deployments healthy, responsive, and always-on is as mission-critical as the agents themselves.
Support is how we honor that trust. We are building the function that sets the benchmark for enterprise support in the AI era: the team the world's most important brands rely on to keep their agents performing at the highest level, at any hour. It is a deeply technical, high-ownership team. This is a rare mandate, and you will be its founding member: the chance to define what world-class support looks like for the AI agent era, and to build the function that delivers it.
About the Role
As the Founding Support Lead, you own this function end to end. You will start close to the work, personally resolving customer issues across our accounts to learn the product, the failure modes, and the customer base better than anyone. From that foundation you will build the systems that make excellent support repeatable and scalable: the coverage model, tooling, SLAs, runbooks, and ultimately the team.
You own the full arc of enterprise support: always-on incident response our largest customers can count on at any hour, reliable coverage of everyday issues across the entire customer base, and the escalation paths that connect support cleanly with our forward-deployed teams and engineering. You decide how to sequence, staff, and scale each of these as demand grows.
This is a founding role for a builder, not a caretaker. You should want the ownership of defining a function, the credibility of doing the work yourself first, and the leverage of scaling a team around what you learn.
In this role, you will
Build the Support function: define the coverage model, tooling, SLAs, runbooks, and processes that a world-class enterprise support team runs on, and own how it scales as Decagon grows.
Stand up 24/7 support and incident escalation: build the always-on support and on-call coverage our customers can depend on at any hour, so every account gets a fast, expert response.
Own resolution end to end: triage, resolve, and follow up on customer issues across the full customer base with speed and care, holding quality high as volume grows.
Go deep technically: personally resolve the hardest agent-configuration and integration issues, and become the person who understands Decagon's failure modes better than anyone.
Turn firsthand knowledge into leverage: capture what you learn into runbooks, macros, and playbooks that make every future hire faster and more consistent.
Hire and grow the team: as volume justifies it, recruit, onboard, and lead the support team, growing from an individual contributor into the leader of the function.
Make support a growth lever: become the trusted first point of contact so our forward-deployed teams can focus on deployment and expansion rather than triage, and partner with them on a clean escalation path.
Feed the front lines back into the product: surface recurring issues and customer pain to Product and Engineering so the platform gets more reliable and more self-serve over time.
Your background looks something like this
5+ years in a technical, customer-facing role such as technical support, technical account management, solutions, implementation, or support operations, ideally in B2B SaaS serving enterprise customers.
Genuinely technical and integrations-savvy. You can debug API and authentication issues (rotated credentials, tokens, webhooks), reason about how systems connect (for example ticketing platforms like Zendesk), and tell a Decagon problem apart from an upstream one. A systems-thinking mindset is essential.
A builder's instinct. You want to create the processes, tooling, and team, not just work a queue someone else designed. You are energized by ambiguity and a blank page.
A track record of ownership in high-stakes, fast-moving environments, staying calm and decisive during incidents and escalations with demanding enterprise customers.
Excellent communication and judgment. You can explain a technical issue clearly to a frustrated stakeholder, know when to escalate, and follow through until the issue is fully resolved.
Comfort being hands-on first and building the team second, with the ambition to grow into the leader of the function.
Even better if you have
Experience standing up or scaling a support or technical support function from an early stage, including tooling selection, staffing, and 24/7 or on-call coverage models.
Working knowledge of customer support processes, systems, and best practices, and familiarity with agentic AI or conversational AI deployments in large organizations.
Hands-on experience with enterprise integrations (APIs, webhooks, ERPs, CRMs, ticketing and payment systems) and the ways they break in production.
Experience in a high-growth startup environment, and the willingness to design a follow-the-sun or BPO-supported model as coverage needs grow.
A Bachelor's degree in a Science, Technology, Engineering, or Math field, or equivalent hands-on technical experience.
Compensation
$144k - $180k + offers equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon powers customer experiences for some of the largest and most demanding enterprises in the world, across financial services, travel, healthcare, and retail. As AI agents become the primary way these companies run their customer relationships, keeping those deployments healthy, responsive, and always-on is as mission-critical as the agents themselves.\n\nSupport is how we honor that trust. We are building the function that sets the benchmark for enterprise support in the AI era: the team the world's most important brands rely on to keep their agents performing at the highest level, at any hour. It is a deeply technical, high-ownership team. This is a rare mandate, and you will be its founding member: the chance to define what world-class support looks like for the AI agent era, and to build the function that delivers it.\n\n\n\nAbout the Role\n\nAs the Founding Support Lead, you own this function end to end. You will start close to the work, personally resolving customer issues across our accounts to learn the product, the failure modes, and the customer base better than anyone. From that foundation you will build the systems that make excellent support repeatable and scalable: the coverage model, tooling, SLAs, runbooks, and ultimately the team.\n\nYou own the full arc of enterprise support: always-on incident response our largest customers can count on at any hour, reliable coverage of everyday issues across the entire customer base, and the escalation paths that connect support cleanly with our forward-deployed teams and engineering. You decide how to sequence, staff, and scale each of these as demand grows.\n\nThis is a founding role for a builder, not a caretaker. You should want the ownership of defining a function, the credibility of doing the work yourself first, and the leverage of scaling a team around what you learn.\n\n\n\nIn this role, you will\n\n - Build the Support function: define the coverage model, tooling, SLAs, runbooks, and processes that a world-class enterprise support team runs on, and own how it scales as Decagon grows.\n\n - Stand up 24/7 support and incident escalation: build the always-on support and on-call coverage our customers can depend on at any hour, so every account gets a fast, expert response.\n\n - Own resolution end to end: triage, resolve, and follow up on customer issues across the full customer base with speed and care, holding quality high as volume grows.\n\n - Go deep technically: personally resolve the hardest agent-configuration and integration issues, and become the person who understands Decagon's failure modes better than anyone.\n\n - Turn firsthand knowledge into leverage: capture what you learn into runbooks, macros, and playbooks that make every future hire faster and more consistent.\n\n - Hire and grow the team: as volume justifies it, recruit, onboard, and lead the support team, growing from an individual contributor into the leader of the function.\n\n - Make support a growth lever: become the trusted first point of contact so our forward-deployed teams can focus on deployment and expansion rather than triage, and partner with them on a clean escalation path.\n\n - Feed the front lines back into the product: surface recurring issues and customer pain to Product and Engineering so the platform gets more reliable and more self-serve over time.\n\n\n\nYour background looks something like this\n\n - 5+ years in a technical, customer-facing role such as technical support, technical account management, solutions, implementation, or support operations, ideally in B2B SaaS serving enterprise customers.\n\n - Genuinely technical and integrations-savvy. You can debug API and authentication issues (rotated credentials, tokens, webhooks), reason about how systems connect (for example ticketing platforms like Zendesk), and tell a Decagon problem apart from an upstream one. A systems-thinking mindset is essential.\n\n - A builder's instinct. You want to create the processes, tooling, and team, not just work a queue someone else designed. You are energized by ambiguity and a blank page.\n\n - A track record of ownership in high-stakes, fast-moving environments, staying calm and decisive during incidents and escalations with demanding enterprise customers.\n\n - Excellent communication and judgment. You can explain a technical issue clearly to a frustrated stakeholder, know when to escalate, and follow through until the issue is fully resolved.\n\n - Comfort being hands-on first and building the team second, with the ambition to grow into the leader of the function.\n\n\n\nEven better if you have\n\n - Experience standing up or scaling a support or technical support function from an early stage, including tooling selection, staffing, and 24/7 or on-call coverage models.\n\n - Working knowledge of customer support processes, systems, and best practices, and familiarity with agentic AI or conversational AI deployments in large organizations.\n\n - Hands-on experience with enterprise integrations (APIs, webhooks, ERPs, CRMs, ticketing and payment systems) and the ways they break in production.\n\n - Experience in a high-growth startup environment, and the willingness to design a follow-the-sun or BPO-supported model as coverage needs grow.\n\n - A Bachelor's degree in a Science, Technology, Engineering, or Math field, or equivalent hands-on technical experience.\n\n\n\nCompensation\n\n$144k - $180k + offers equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$144K – $180K • Offers Equity","scrapeableCompensationSalarySummary":"$144K - $180K","compensationTiers":[{"id":"3c2440ee-c7f6-4a00-98dd-376956dba1ff","tierSummary":"$144K – $180K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"31b5b5dd-7442-4afe-8e48-897536cbff0a","summary":"$144K – $180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":144000,"maxValue":180000},{"id":"f0a6d99c-e4dc-4ffa-92b1-c77f418cfe10","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":144000,"maxValue":180000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"2059c9be-8da0-49a5-9849-e45f6f6a14d8","title":"Agent Deployment Engineer - German Speaking","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-21T17:29:30.666+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/2059c9be-8da0-49a5-9849-e45f6f6a14d8","applyUrl":"https://jobs.ashbyhq.com/decagon/2059c9be-8da0-49a5-9849-e45f6f6a14d8/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Native or business-level fluency in both written and spoken English and German is required.
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n \n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n \n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Native or business-level fluency in both written and spoken English and German is required.\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n \n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£110K – £150K • Offers Equity","scrapeableCompensationSalarySummary":"£110K - £150K","compensationTiers":[{"id":"22721067-a791-45b0-a2e3-8df3ed7239c4","tierSummary":"£110K – £150K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f0e17782-85f3-4628-af61-7cfd47c6500a","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"05d9f399-ced1-4c9b-8b62-94c985a78b04","summary":"£110K – £150K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":110000,"maxValue":150000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":110000,"maxValue":150000}]}},{"id":"3b52f574-3cc3-4db9-ac2e-2c78389a1377","title":"Agent Deployment Engineer - French Speaking","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-21T17:29:55.933+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"UK","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3b52f574-3cc3-4db9-ac2e-2c78389a1377","applyUrl":"https://jobs.ashbyhq.com/decagon/3b52f574-3cc3-4db9-ac2e-2c78389a1377/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Native or business-level fluency in both written and spoken English and French is required.
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n \n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n \n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Native or business-level fluency in both written and spoken English and French is required.\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n \n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"£110K – £150K • Offers Equity","scrapeableCompensationSalarySummary":"£110K - £150K","compensationTiers":[{"id":"339a9c4e-3912-44d2-a4bc-7a79a9bd7763","tierSummary":"£110K – £150K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"f1e34bf1-2848-4cd6-b884-94537ed0ff43","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"e6777678-a156-40a3-85ec-0de567869ad8","summary":"£110K – £150K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":110000,"maxValue":150000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":110000,"maxValue":150000}]}},{"id":"78680ef6-798f-4511-98de-d60c8c6d909b","title":"Agent Deployment Engineer - Spanish Speaking","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-21T17:32:48.059+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/78680ef6-798f-4511-98de-d60c8c6d909b","applyUrl":"https://jobs.ashbyhq.com/decagon/78680ef6-798f-4511-98de-d60c8c6d909b/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Native or business-level fluency in both written and spoken English and Spanish is required.
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Compensation
$175K – $230K • Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n\n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n\n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Native or business-level fluency in both written and spoken English and Spanish is required.\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n\n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nCompensation\n\n$175K – $230K • Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$175K – $230K • Offers Equity","scrapeableCompensationSalarySummary":"$175K - $230K","compensationTiers":[{"id":"65dbcbeb-9512-4e64-a031-5e9af54e6312","tierSummary":"$175K – $230K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"a7ef8f52-8928-420f-8272-5d44867aa05c","summary":"$175K – $230K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":175000,"maxValue":230000},{"id":"bf91d70a-eb4a-4d30-930f-46c16a013d64","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":175000,"maxValue":230000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"fd94fe62-c0e0-41fe-9b19-c8f8464fbb2f","title":"Agent Deployment Engineer - Spanish Speaking","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-21T17:33:47.800+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/fd94fe62-c0e0-41fe-9b19-c8f8464fbb2f","applyUrl":"https://jobs.ashbyhq.com/decagon/fd94fe62-c0e0-41fe-9b19-c8f8464fbb2f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Native or business-level fluency in both written and spoken English and Spanish is required.
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Compensation
$175K – $230K • Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n\n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n\n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Native or business-level fluency in both written and spoken English and Spanish is required.\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n\n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nCompensation\n\n$175K – $230K • Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$175K – $230K • Offers Equity","scrapeableCompensationSalarySummary":"$175K - $230K","compensationTiers":[{"id":"6307d74b-3fff-4959-9c60-31cdc1ca9e9c","tierSummary":"$175K – $230K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"08c46494-1852-4c78-8de3-4aa7a69c9231","summary":"$175K – $230K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":175000,"maxValue":230000},{"id":"b597d3bb-bfab-45a5-a1cc-b10cbaa5041f","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":175000,"maxValue":230000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"e5881147-3d9f-43b2-89bb-2b8614360666","title":"Agent Deployment Engineer - Spanish Speaking","department":"Deployment Strategists","team":"Customer Agent Builder","employmentType":"FullTime","location":"Toronto","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-21T17:34:29.695+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e5881147-3d9f-43b2-89bb-2b8614360666","applyUrl":"https://jobs.ashbyhq.com/decagon/e5881147-3d9f-43b2-89bb-2b8614360666/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.
About the Role
As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.
You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.
In this role, you will
Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Your background looks something like this
Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Native or business-level fluency in both written and spoken English and Spanish is required.
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Even better if you have
Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.\n\nWe’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.\n\n \n\nAbout the Role\n\nAs an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.\n\nYou’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.\n\n \n\nIn this role, you will\n\n - Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.\n\n - Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.\n\n - Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.\n\n - Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.\n\n - Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.\n\n - Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.\n\n - Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.\n\n - Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.\n\n - Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.\n\n \n\nYour background looks something like this\n\n - Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).\n\n - Native or business-level fluency in both written and spoken English and Spanish is required.\n\n - Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.\n \n Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.\n\n - Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.\n\n - Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.\n\n \n\nEven better if you have\n\n - Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).\n\n - Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience.\n\n - Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"CA$150K – CA$200K • Offers Equity","scrapeableCompensationSalarySummary":"CA$150K - CA$200K","compensationTiers":[{"id":"869f3438-458d-4597-b9cd-10ccd2a8d66c","tierSummary":"CA$150K – CA$200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"31252df7-e8ce-4a3b-84e9-93581c5be72e","summary":"CA$150K – CA$200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":150000,"maxValue":200000},{"id":"1af5b6f8-6e67-4890-86ea-c08c2c332177","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":150000,"maxValue":200000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"3bebb9f5-906e-4242-8d8e-5250b9e340fe","title":"Strategic Account Director","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Amsterdam","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-28T22:54:31.974+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Netherlands"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3bebb9f5-906e-4242-8d8e-5250b9e340fe","applyUrl":"https://jobs.ashbyhq.com/decagon/3bebb9f5-906e-4242-8d8e-5250b9e340fe/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.\n\n \n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon\n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)\n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion\n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue\n\n - Develop and execute account plans to execute strategic deals\n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel\n\n \n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n \n\nEven better if you have\n\n - Bonus points if you have previous experience selling AI or customer support/experience software\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"cd862cb3-e7d9-4409-b456-39931e0ded14","title":"Senior HR Business Partner","department":"People","team":"People","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-07-23T16:23:27.372+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/cd862cb3-e7d9-4409-b456-39931e0ded14","applyUrl":"https://jobs.ashbyhq.com/decagon/cd862cb3-e7d9-4409-b456-39931e0ded14/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As Decagon grows from 400 to 1,000+ employees, we are seeking a Senior HR Business Partner to serve as a trusted advisor to leaders across our Customer and Sales organizations. This is a foundational role: you'll provide hands-on partnership to executives and managers while building out the HRBP function for scale.
You'll help us anticipate organizational needs, shape leadership effectiveness, and ensure our people strategy supports Decagon's rapid SaaS growth — with particular depth in the mechanics of revenue-generating teams. You'll also establish the frameworks, playbooks, and practices that will become the backbone of our HRBP team as we scale globally.
In this role, you will own:
Strategic Partnership & Org Effectiveness
Act as a strategic advisor to senior leaders across Customer and Sales orgs (Sales, Customer Success, Implementation).
Partner with executives on org design, workforce planning, territory/coverage models, and team effectiveness.
Partner with Finance and RevOps/Sales Ops on headcount planning, sales compensation design, and comp cycle execution for GTM orgs.
Build the playbooks and frameworks — onboarding, ramp, performance calibration, comp cycles — tailored to the pace and structure of revenue-generating teams.
Performance, Coaching & Culture
Provide coaching to leaders and managers on performance, feedback, and people leadership, including sitting in on difficult conversations and providing immediate, actionable feedback.
Coach frontline and second-line sales/CS managers on inspection rigor and differentiating performance in a quota-driven environment.
Drive consistent and fair performance management, promotions, and career development processes.
Use people and business data — attrition, ramp, pipeline, productivity — to proactively flag talent and retention risk before it becomes a business problem.
Employee Relations & Leadership Coaching
Serve as a trusted advisor on complex employee relations matters within Customer and Sales orgs, balancing fairness, business need, and compliance.
Build a culture of trust and transparency by advising leaders on communication, recognition, and engagement strategies.
Cross-Functional Collaboration & Change
Collaborate with People Ops, People COEs, and Talent Acquisition to ensure seamless onboarding, engagement, and employee experience.
Own change management initiatives, guiding teams through periods of transformation and growth.
Define and implement the HRBP operating model, setting the foundation for a growing HRBP team.
Serve as a cultural ambassador, ensuring our values are embedded in everyday leadership and decision-making.
Your background looks something like this
8+ years of experience in HR, with a strong track record as an HRBP or People Partner in high-growth SaaS or tech companies, ideally supporting Sales, Customer Success, or other revenue-generating orgs.
Experience advising executive and senior leaders across multiple functions.
Deep fluency in GTM/Customer org dynamics: quota-carrying performance management, ramp and productivity curves, incentive comp structures, and account/territory coverage models.
Expertise in org design, change management, workforce planning, and succession planning.
Strong understanding of performance management, employee relations, compensation, and engagement practices.
Demonstrated ability to scale HRBP or People Partner functions from early stages into mature teams.
Excellent interpersonal and communication skills; able to build trust at all levels of the company.
Comfortable operating in both strategic and hands-on capacities in a dynamic, fast-changing environment.
Even better if you have
You thrive in hypergrowth SaaS environments where ambiguity is the norm.
You bring global HR experience (multi-country orgs, EORs, compliance at scale) — particularly relevant given Decagon's Customer and Sales orgs are among the first to scale internationally.
You've worked closely with Finance and RevOps on headcount planning and sales compensation strategy.
You bring an AI-forward mindset to HR operations — using tools to automate repetitive HRBP work and free up time for strategic partnership.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs Decagon grows from 400 to 1,000+ employees, we are seeking a Senior HR Business Partner to serve as a trusted advisor to leaders across our Customer and Sales organizations. This is a foundational role: you'll provide hands-on partnership to executives and managers while building out the HRBP function for scale.\n\nYou'll help us anticipate organizational needs, shape leadership effectiveness, and ensure our people strategy supports Decagon's rapid SaaS growth — with particular depth in the mechanics of revenue-generating teams. You'll also establish the frameworks, playbooks, and practices that will become the backbone of our HRBP team as we scale globally.\n\n \n\nIn this role, you will own:\n\nStrategic Partnership & Org Effectiveness\n\n - Act as a strategic advisor to senior leaders across Customer and Sales orgs (Sales, Customer Success, Implementation).\n\n - Partner with executives on org design, workforce planning, territory/coverage models, and team effectiveness.\n\n - Partner with Finance and RevOps/Sales Ops on headcount planning, sales compensation design, and comp cycle execution for GTM orgs.\n\n - Build the playbooks and frameworks — onboarding, ramp, performance calibration, comp cycles — tailored to the pace and structure of revenue-generating teams.\n\nPerformance, Coaching & Culture\n\n - Provide coaching to leaders and managers on performance, feedback, and people leadership, including sitting in on difficult conversations and providing immediate, actionable feedback.\n\n - Coach frontline and second-line sales/CS managers on inspection rigor and differentiating performance in a quota-driven environment.\n\n - Drive consistent and fair performance management, promotions, and career development processes.\n\n - Use people and business data — attrition, ramp, pipeline, productivity — to proactively flag talent and retention risk before it becomes a business problem.\n\nEmployee Relations & Leadership Coaching\n\n - Serve as a trusted advisor on complex employee relations matters within Customer and Sales orgs, balancing fairness, business need, and compliance.\n\n - Build a culture of trust and transparency by advising leaders on communication, recognition, and engagement strategies.\n\nCross-Functional Collaboration & Change\n\n - Collaborate with People Ops, People COEs, and Talent Acquisition to ensure seamless onboarding, engagement, and employee experience.\n\n - Own change management initiatives, guiding teams through periods of transformation and growth.\n\n - Define and implement the HRBP operating model, setting the foundation for a growing HRBP team.\n\n - Serve as a cultural ambassador, ensuring our values are embedded in everyday leadership and decision-making.\n\n \n\nYour background looks something like this\n\n - 8+ years of experience in HR, with a strong track record as an HRBP or People Partner in high-growth SaaS or tech companies, ideally supporting Sales, Customer Success, or other revenue-generating orgs.\n\n - Experience advising executive and senior leaders across multiple functions.\n\n - Deep fluency in GTM/Customer org dynamics: quota-carrying performance management, ramp and productivity curves, incentive comp structures, and account/territory coverage models.\n\n - Expertise in org design, change management, workforce planning, and succession planning.\n\n - Strong understanding of performance management, employee relations, compensation, and engagement practices.\n\n - Demonstrated ability to scale HRBP or People Partner functions from early stages into mature teams.\n\n - Excellent interpersonal and communication skills; able to build trust at all levels of the company.\n\n - Comfortable operating in both strategic and hands-on capacities in a dynamic, fast-changing environment.\n\n \n\nEven better if you have\n\n - You thrive in hypergrowth SaaS environments where ambiguity is the norm.\n\n - You bring global HR experience (multi-country orgs, EORs, compliance at scale) — particularly relevant given Decagon's Customer and Sales orgs are among the first to scale internationally.\n\n - You've worked closely with Finance and RevOps on headcount planning and sales compensation strategy.\n\n - You bring an AI-forward mindset to HR operations — using tools to automate repetitive HRBP work and free up time for strategic partnership.\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$190K – $240K • Offers Equity","scrapeableCompensationSalarySummary":"$190K - $240K","compensationTiers":[{"id":"45fb54bb-f1af-4a20-9365-3ca02ff31ae7","tierSummary":"$190K – $240K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"824f2ca7-b941-47b7-9537-7a7ad03586d4","summary":"$190K – $240K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":240000},{"id":"36fee588-4991-4dc1-b3b7-31055978e713","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":240000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"9231a1ba-d9f5-4ddd-b398-158297ea7db9","title":"Research Engineer","department":"Engineering","team":"Research","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-07-22T16:46:44.674+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9231a1ba-d9f5-4ddd-b398-158297ea7db9","applyUrl":"https://jobs.ashbyhq.com/decagon/9231a1ba-d9f5-4ddd-b398-158297ea7db9/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Your background looks something like this
2+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that push the agent’s reliability, capability, and efficiency forward, and you’ll design and implement frontier approaches for training, evaluation, and orchestration across the system.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n\n\nYour background looks something like this\n\n - 2+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.\n\nIn addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"f095b04f-7424-4708-80be-059ff89e65c2","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"3c067bd6-2202-4baa-a7f6-4d2d5257d4a7","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"35ce63bd-8df0-4e9f-bd72-187ce53d1812","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"ad6db669-0ff9-41c6-b86b-8e567ad7fbbd","title":"Conversation Designer","department":"Deployment Strategists","team":"Strategy & Operations","employmentType":"FullTime","location":"Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-22T18:54:26.948+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ad6db669-0ff9-41c6-b86b-8e567ad7fbbd","applyUrl":"https://jobs.ashbyhq.com/decagon/ad6db669-0ff9-41c6-b86b-8e567ad7fbbd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.
About the Role
As part of the Conversation Design team, you'll help shape what great AI conversation experiences look and sound like — across channels and languages, for enterprise customers around the world. You'll work directly with customers and internal teams to improve agent quality — especially in voice, one of our fastest growing channels — and build the systems and resources that allow us to scale your expertise.
This work spans research, design, enablement, and product strategy. You might:
Advise customers and internal teams on conversation design and voice selection
Evaluate and iterate on voice quality across providers, languages, and use cases
Build playbooks, rubrics, and evaluation frameworks that scale best practices across the team
Partner with Engineering and Product to translate field insights into platform improvements
Your insights will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.
In this role, you will
Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
Build repeatable frameworks for assessing conversation and voice performance
Enable our Customer team to apply strong design judgment independently
Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments
Your background looks something like this
5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)
Hands-on experience with voice — conversational AI, speech synthesis, or audio production
Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements
Experience building evaluation frameworks, rubrics, or QA processes
Strong communicator across technical and business contexts
Comfortable working close to the product in a fast-moving environment
Even better if you have
Native or professional fluency in Spanish and/or familiarity with other languages
Experience with TTS providers or speech synthesis tools
Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings
Compensation
$160k - 200k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.\n\n \n\nAbout the Role\n\nAs part of the Conversation Design team, you'll help shape what great AI conversation experiences look and sound like — across channels and languages, for enterprise customers around the world. You'll work directly with customers and internal teams to improve agent quality — especially in voice, one of our fastest growing channels — and build the systems and resources that allow us to scale your expertise.\n\nThis work spans research, design, enablement, and product strategy. You might:\n\n - Advise customers and internal teams on conversation design and voice selection\n\n - Evaluate and iterate on voice quality across providers, languages, and use cases\n\n - Build playbooks, rubrics, and evaluation frameworks that scale best practices across the team\n\n - Partner with Engineering and Product to translate field insights into platform improvements\n\nYour insights will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.\n\n \n\nIn this role, you will\n\n - Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels\n\n - Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices\n\n - Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness\n\n - Build repeatable frameworks for assessing conversation and voice performance\n\n - Enable our Customer team to apply strong design judgment independently\n\n - Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations\n\n - Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments\n\n\n\nYour background looks something like this\n\n - 5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)\n\n - Hands-on experience with voice — conversational AI, speech synthesis, or audio production\n\n - Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements\n\n - Experience building evaluation frameworks, rubrics, or QA processes\n\n - Strong communicator across technical and business contexts\n\n - Comfortable working close to the product in a fast-moving environment\n\n \n\nEven better if you have\n\n - Native or professional fluency in Spanish and/or familiarity with other languages\n\n - Experience with TTS providers or speech synthesis tools\n\n - Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings\n\n\n\nCompensation\n\n$160k - 200k + Offers Equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"5fb2d328-ac62-4542-b7bd-f6fc4f7d7f2d","tierSummary":"On-Target Earnings $160K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"9d35827e-d9fb-4caa-a6a2-45e542225744","summary":"On-Target Earnings $160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"id":"df07c4de-6dbe-4861-9ec7-25dbfc5831e7","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"4f705fac-4c33-427e-83d1-960a45947cb6","title":"Agent Education Manager","department":"Deployment Strategists","team":"Strategy & Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-07-22T19:04:04.632+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4f705fac-4c33-427e-83d1-960a45947cb6","applyUrl":"https://jobs.ashbyhq.com/decagon/4f705fac-4c33-427e-83d1-960a45947cb6/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon's Customer Enablement team builds and delivers the programs that unlock product adoption and mastery for every customer and partner we work with. We sit at the intersection of product, strategy, and delivery, translating how Decagon's agents work under the hood into the confidence and skill customers need to build concierge experiences.
As Decagon continues to scale into large, strategic accounts and broaden its partner ecosystem, we're investing in how we deliver that expertise – sharpening the programs we run, deepening the impact of every session, and extending our reach without diluting quality.
This team is a critical part of Decagon’s delivery model and drives meaningful business outcomes. By teaching customers how to build high-performing AI agents, we build confidence in the product, helping close deals faster; make customers self-serve more, improving the efficiency of our delivery teams; and drive customer engagement and loyalty, reducing churn.
About the Role
We're looking for an Agent Education Manager to act as an expert advisor on two fronts: externally, teaching customers, partners, and prospects how to build agents with Decagon; and internally, advising our delivery teams on what enablement programs and content will drive the best outcomes for their customers.
This is not a traditional enablement role – this is a high-ownership technical and strategic role that is paving the way for how AI native companies train customers and partners. You will define best practices for using Decagon, from both a product and process perspective, and educate our stakeholders on them. This includes AI prompting best practices, processes for managing agents over time, and building the judgment to know what \"good\" looks like as use cases evolve.
You will decide what customers and prospects need to understand, why it matters to their outcomes, and how to teach it so it sticks. You will then partner with our delivery teams – SE, Agent PM, Agent Strategy, and Agent Development – to bring that vision to life, whether that's a workshop for a Fortune 100 account, a takeaway guide for a self-serve customer, or a working session with a prospect mid-deal-cycle.
In this role, you will
Serve as the product expert and enablement lead for a portfolio of strategic accounts and partners, accountable for their readiness to build in the platform.
Design and lead hands-on workshops for our highest priority prospects and strategic accounts, including onsite training with executive and technical stakeholders.
Build learning pathways and repeatable programs for Decagon University.
Own and develop programs to scale delivery of enablement content, including train-the-trainer sessions and digital learning platforms.
Partner with Product, Engineering, and PMM to keep every program aligned with evolving product capabilities.
Build and scale our partner enablement programs and certifications for agencies, SIs, and channel partners.
Be a voice for how education should evolve at Decagon – spotting gaps, testing new formats, and improving how the function scales.
Evaluate and manage the tools, systems, and vendor relationships required to deliver best-in-class learning experiences.
Your background looks something like this
4-8 years in a customer-facing role, such as customer success, deployment strategy, solutions consulting, or technical product training, ideally in B2B SaaS.
Experience making complex, technical products feel approachable to a wide range of audiences.
Strong customer presence with exceptional written, verbal, and presentation skills.
Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.
A collaborative mindset with a knack for partnering cross-functionally.
Even better if you have
Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day.
Familiarity with conversational AI, agent platforms, or technical deployment work.
A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution.
Compensation
$160k - $200k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon's Customer Enablement team builds and delivers the programs that unlock product adoption and mastery for every customer and partner we work with. We sit at the intersection of product, strategy, and delivery, translating how Decagon's agents work under the hood into the confidence and skill customers need to build concierge experiences.\n\nAs Decagon continues to scale into large, strategic accounts and broaden its partner ecosystem, we're investing in how we deliver that expertise – sharpening the programs we run, deepening the impact of every session, and extending our reach without diluting quality.\n\nThis team is a critical part of Decagon’s delivery model and drives meaningful business outcomes. By teaching customers how to build high-performing AI agents, we build confidence in the product, helping close deals faster; make customers self-serve more, improving the efficiency of our delivery teams; and drive customer engagement and loyalty, reducing churn.\n\n \n\nAbout the Role\n\nWe're looking for an Agent Education Manager to act as an expert advisor on two fronts: externally, teaching customers, partners, and prospects how to build agents with Decagon; and internally, advising our delivery teams on what enablement programs and content will drive the best outcomes for their customers.\n\nThis is not a traditional enablement role – this is a high-ownership technical and strategic role that is paving the way for how AI native companies train customers and partners. You will define best practices for using Decagon, from both a product and process perspective, and educate our stakeholders on them. This includes AI prompting best practices, processes for managing agents over time, and building the judgment to know what \"good\" looks like as use cases evolve.\n\nYou will decide what customers and prospects need to understand, why it matters to their outcomes, and how to teach it so it sticks. You will then partner with our delivery teams – SE, Agent PM, Agent Strategy, and Agent Development – to bring that vision to life, whether that's a workshop for a Fortune 100 account, a takeaway guide for a self-serve customer, or a working session with a prospect mid-deal-cycle.\n\n \n\nIn this role, you will\n\n - Serve as the product expert and enablement lead for a portfolio of strategic accounts and partners, accountable for their readiness to build in the platform.\n\n - Design and lead hands-on workshops for our highest priority prospects and strategic accounts, including onsite training with executive and technical stakeholders.\n\n - Build learning pathways and repeatable programs for Decagon University.\n\n - Own and develop programs to scale delivery of enablement content, including train-the-trainer sessions and digital learning platforms.\n\n - Partner with Product, Engineering, and PMM to keep every program aligned with evolving product capabilities.\n\n - Build and scale our partner enablement programs and certifications for agencies, SIs, and channel partners.\n\n - Be a voice for how education should evolve at Decagon – spotting gaps, testing new formats, and improving how the function scales.\n\n - Evaluate and manage the tools, systems, and vendor relationships required to deliver best-in-class learning experiences.\n\n \n\nYour background looks something like this\n\n - 4-8 years in a customer-facing role, such as customer success, deployment strategy, solutions consulting, or technical product training, ideally in B2B SaaS.\n\n - Experience making complex, technical products feel approachable to a wide range of audiences.\n\n - Strong customer presence with exceptional written, verbal, and presentation skills.\n\n - Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.\n\n - A collaborative mindset with a knack for partnering cross-functionally.\n\n \n\nEven better if you have\n\n - Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day.\n\n - Familiarity with conversational AI, agent platforms, or technical deployment work.\n\n - A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution.\n\n\n\nCompensation\n\n$160k - $200k + Offers Equity\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $200K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $200K","compensationTiers":[{"id":"1a636218-430e-468a-bd32-4b9dcadabeb7","tierSummary":"$160K – $200K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"6bea0b1a-e4e1-4377-8744-f44d9dda3be8","summary":"$160K – $200K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"id":"f6856d0b-bc99-4a2a-85b2-c9e7a09ea0fa","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":200000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"7d842205-3324-4dc0-b682-0b29dd0ca8dc","title":"Agent Strategy Manager ","department":"Deployment Strategists","team":"Agent Strategy","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-04-08T16:49:02.438+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/7d842205-3324-4dc0-b682-0b29dd0ca8dc","applyUrl":"https://jobs.ashbyhq.com/decagon/7d842205-3324-4dc0-b682-0b29dd0ca8dc/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$220K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.\n\n\nAbout the Role\n\nAs a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.\n\n\n\nIn this role, you will\n\n - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon\n\n - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor\n\n - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization\n\n - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices\n\n - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives\n\n - Identify and support new projects and initiatives to best support our team and customers\n\n - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs\n\n\n\nYour background looks something like this\n\n - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS \n\n - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders\n\n - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences\n\n - Strong interpersonal, persuasion and teamwork skills\n\n - Business understanding of GTM sales teams and processes\n\n - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)\n \n \n\nEven better if you have\n\n - Are familiar with Agentic AI tool deployments in large organizations\n\n - Have working knowledge of Customer Support processes, systems, and best practices\n\n - Have experience in a high-growth startup environment\n\n - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields\n \n \n\nCompensation\n\n$160K-$220K OTE + equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $220K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$160K - $220K","compensationTiers":[{"id":"82928cd1-0005-4185-8b24-5e4e8c320962","tierSummary":"On-Target Earnings $160K – $220K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"30c447ab-8119-4d4c-b7f3-630662be2315","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"5f2717ba-a21b-44e1-85ce-34014159f952","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"14348643-3ac3-4d46-9adc-810430f7ed34","summary":"On-Target Earnings $160K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":220000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":220000}]}},{"id":"42700a40-1eda-44c7-b171-0afd7ab45be4","title":"Enterprise Account Executive - Austin ","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-31T18:21:42.939+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"postalCode":"73301","addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/42700a40-1eda-44c7-b171-0afd7ab45be4","applyUrl":"https://jobs.ashbyhq.com/decagon/42700a40-1eda-44c7-b171-0afd7ab45be4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our Austin office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better if you have
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our Austin office.\n\n\n\nIn this role, you will\n\n - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.\n\n - Generate a pipeline from ICP accounts via value-driven outbounding\n\n - Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.\n\n - Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.\n\n - Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.\n\n - Play a key role in shaping go-to-market motion and influence how we engage and close key accounts\n \n \n\nYour background looks something like this\n\n - 4+ years of experience as a top-performing Account Executive with a strong track record of success.\n\n - Experience in complex solution sales and consistently closing 7 figure deals.\n\n - Consistent performance meeting pipeline generation targets for net new business\n \n \n\nEven better if you have\n\n - Previous experience selling AI or Customer Support/Experience software.\n\n - Experience as an early sales hire at a fast growing start-up.\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$230K – $320K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$230K - $320K","compensationTiers":[{"id":"0284c5c4-45f6-49da-bbc9-6a5f1e6a70c4","tierSummary":"On-Target Earnings $230K – $320K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"5f81a603-ca7a-4877-829c-87414adf981f","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"04b12c43-0463-4382-872f-9415ef6bb2cd","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"d4f1fd9c-a08b-4fe6-9ddd-41cac3be5299","summary":"On-Target Earnings $230K – $320K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":230000,"maxValue":320000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":230000,"maxValue":320000}]}},{"id":"1024ca01-3513-4b6b-9896-b0dfa7643996","title":"Performance Marketing Manager, Paid Social & EMEA Growth","department":"Marketing","team":"Growth Marketing","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-28T15:06:43.750+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/1024ca01-3513-4b6b-9896-b0dfa7643996","applyUrl":"https://jobs.ashbyhq.com/decagon/1024ca01-3513-4b6b-9896-b0dfa7643996/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We're looking for a Performance Marketing Manager to scale Decagon's paid social programs internationally, with an initial focus on EMEA. This role owns paid social spend end-to-end—LinkedIn, Meta, Reddit, emerging platforms—and is responsible for standing up and scaling an EMEA motion. You'll partner closely with EMEA sales leadership to make sure spend allocation tracks where the deals actually are, not just where measurement is easiest.
This is a channel-owner role for someone who's spiked in paid social specifically and has managed large budgets where efficiency and allocation decisions really matter. While paid social is the core of the role, you'll also flex into adjacent demand gen work—ABM, landing pages, email—as EMEA-specific needs come up.
In this role, you will
Own paid social end-to-end: Run LinkedIn, Meta, X, and emerging platforms from creative brief through launch, optimization, and reporting. You're accountable for efficiency and output across the full paid social budget, not just execution.
Scale spend into EMEA: Stand up and grow a paid social motion in EMEA from its current early stage. Adapt targeting, creative, and budget pacing to local buying behavior, currencies, and compliance requirements (GDPR and beyond).
Align spend to sales opportunity: Partner with EMEA sales leadership to make sure budget allocation tracks where the actual pipeline opportunity is by market and segment, not just where measurement is easiest.
Build the attribution story: Own how paid social spend connects to pipeline and revenue by market and channel. Bring your own point of view on what's working, backed by data, not just activity metrics like CTR and CPL.
Test and systematize: Run structured experiments across creative, audiences, and channels, and turn what works into repeatable playbooks the rest of the team can use.
Flex into adjacent demand gen: Support EMEA-specific ABM, landing pages, and email work as needs come up, in partnership with the broader demand gen team.
Your background looks something like this
5+ years in performance marketing with a clear specialization in paid social (LinkedIn, Meta, Reddit, TikTok, or similar) rather than search.
Managed paid social budgets at meaningful scale (six-figure+ monthly spend) and can speak to how you allocated across campaigns, audiences, and markets.
Have run or scaled paid social programs in EMEA specifically—different currencies, buying behaviors, compliance considerations (GDPR, etc.), and local nuances in creative and targeting.
Analytical and comfortable owning your own attribution story: connecting spend by market/channel to pipeline and revenue, not just CTR and CPL.
Used to working cross-functionally with regional sales teams to align spend with where the pipeline opportunity actually is.
Can flex beyond paid social into adjacent demand gen work (ABM, landing pages, email) when EMEA-specific needs call for it.
Thrive in a fast-paced startup environment, where you're expected to take ownership, move quickly, and learn as you go.
Even better if you have
Have experience with Clay or similar audience-building tools and are comfortable building and iterating on paid audiences
Have stood up a paid social program in a new region from scratch (rather than inheriting one already built).
Speak a European language relevant to key EMEA markets (UK, DACH, France, Benelux, Nordics).
Bring point of view on emerging paid social channels or formats worth testing in EMEA.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe're looking for a Performance Marketing Manager to scale Decagon's paid social programs internationally, with an initial focus on EMEA. This role owns paid social spend end-to-end—LinkedIn, Meta, Reddit, emerging platforms—and is responsible for standing up and scaling an EMEA motion. You'll partner closely with EMEA sales leadership to make sure spend allocation tracks where the deals actually are, not just where measurement is easiest.\n\nThis is a channel-owner role for someone who's spiked in paid social specifically and has managed large budgets where efficiency and allocation decisions really matter. While paid social is the core of the role, you'll also flex into adjacent demand gen work—ABM, landing pages, email—as EMEA-specific needs come up.\n\n \n\nIn this role, you will\n\n - Own paid social end-to-end: Run LinkedIn, Meta, X, and emerging platforms from creative brief through launch, optimization, and reporting. You're accountable for efficiency and output across the full paid social budget, not just execution.\n\n - Scale spend into EMEA: Stand up and grow a paid social motion in EMEA from its current early stage. Adapt targeting, creative, and budget pacing to local buying behavior, currencies, and compliance requirements (GDPR and beyond).\n\n - Align spend to sales opportunity: Partner with EMEA sales leadership to make sure budget allocation tracks where the actual pipeline opportunity is by market and segment, not just where measurement is easiest.\n\n - Build the attribution story: Own how paid social spend connects to pipeline and revenue by market and channel. Bring your own point of view on what's working, backed by data, not just activity metrics like CTR and CPL.\n\n - Test and systematize: Run structured experiments across creative, audiences, and channels, and turn what works into repeatable playbooks the rest of the team can use.\n\n - Flex into adjacent demand gen: Support EMEA-specific ABM, landing pages, and email work as needs come up, in partnership with the broader demand gen team.\n\n \n\nYour background looks something like this\n\n - 5+ years in performance marketing with a clear specialization in paid social (LinkedIn, Meta, Reddit, TikTok, or similar) rather than search.\n\n - Managed paid social budgets at meaningful scale (six-figure+ monthly spend) and can speak to how you allocated across campaigns, audiences, and markets.\n\n - Have run or scaled paid social programs in EMEA specifically—different currencies, buying behaviors, compliance considerations (GDPR, etc.), and local nuances in creative and targeting.\n\n - Analytical and comfortable owning your own attribution story: connecting spend by market/channel to pipeline and revenue, not just CTR and CPL.\n\n - Used to working cross-functionally with regional sales teams to align spend with where the pipeline opportunity actually is.\n\n - Can flex beyond paid social into adjacent demand gen work (ABM, landing pages, email) when EMEA-specific needs call for it.\n\n - Thrive in a fast-paced startup environment, where you're expected to take ownership, move quickly, and learn as you go.\n\n \n\nEven better if you have\n\n - Have experience with Clay or similar audience-building tools and are comfortable building and iterating on paid audiences\n\n - Have stood up a paid social program in a new region from scratch (rather than inheriting one already built).\n\n - Speak a European language relevant to key EMEA markets (UK, DACH, France, Benelux, Nordics).\n\n - Bring point of view on emerging paid social channels or formats worth testing in EMEA.\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$160K – $210K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $210K","compensationTiers":[{"id":"7846258d-47ff-4526-a0a4-754d26f44187","tierSummary":"$160K – $210K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"1c9de563-a60a-4264-a7b9-0fa57ae0f06f","summary":"$160K – $210K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":210000},{"id":"765b7541-31bb-46b4-8ac3-902f23d964a1","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":210000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"6b83d88a-0f44-47c5-856f-84f3dbc942b9","title":"Strategic Account Director","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Germany","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Switzerland","address":{"postalAddress":{"addressCountry":"Switzerland"}}},{"location":"Austria","address":{"postalAddress":{"addressCountry":"Austria"}}}],"publishedAt":"2026-07-28T22:58:36.816+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Germany"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/6b83d88a-0f44-47c5-856f-84f3dbc942b9","applyUrl":"https://jobs.ashbyhq.com/decagon/6b83d88a-0f44-47c5-856f-84f3dbc942b9/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for our founding Director of Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for our founding Director of Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.\n\n \n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon\n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)\n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion\n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue\n\n - Develop and execute account plans to execute strategic deals\n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel\n\n \n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n \n\nEven better if you have\n\n - Bonus points if you have previous experience selling AI or customer support/experience software\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"a0f042ca-8f58-42a9-b921-2ed35388ae4c","title":"Strategic Account Director","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"France","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-28T23:02:54.856+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"France"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a0f042ca-8f58-42a9-b921-2ed35388ae4c","applyUrl":"https://jobs.ashbyhq.com/decagon/a0f042ca-8f58-42a9-b921-2ed35388ae4c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.\n\n \n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon\n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)\n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion\n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue\n\n - Develop and execute account plans to execute strategic deals\n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel\n\n \n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n \n\nEven better if you have\n\n - Bonus points if you have previous experience selling AI or customer support/experience software\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"8b51d6db-6a54-42d0-9880-bb67af99a8ac","title":"Strategic Account Director","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Denmark","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Iceland","address":{"postalAddress":{"addressCountry":"Iceland"}}},{"location":"Finland","address":{"postalAddress":{"addressCountry":"Finland"}}},{"location":"Norway","address":{"postalAddress":{"addressCountry":"Norway"}}},{"location":"Sweden","address":{"postalAddress":{"addressCountry":"Sweden"}}}],"publishedAt":"2026-07-28T23:05:43.424+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Denmark"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/8b51d6db-6a54-42d0-9880-bb67af99a8ac","applyUrl":"https://jobs.ashbyhq.com/decagon/8b51d6db-6a54-42d0-9880-bb67af99a8ac/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.\n\n \n\nIn this role, you will\n\n - Develop a strategy to break into and close key strategic logos for Decagon\n\n - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)\n\n - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion\n\n - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions\n\n - Forecast and accurately report on pipeline and revenue\n\n - Develop and execute account plans to execute strategic deals\n\n - Provide feedback and insights to product and leadership teams to influence the company's roadmap\n\n - Maintain expert-level knowledge of the company's products, services, and industry trends\n\n - Expect moderate travel\n\n \n\nYour background looks something like this\n\n - 7+ years of experience in strategic or enterprise sales\n\n - Proven track record of growing revenue and expanding business with large, complex accounts\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n \n\nEven better if you have\n\n - Bonus points if you have previous experience selling AI or customer support/experience software\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"98ef21f3-72cf-4230-b019-85b3e8c111b2","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Austria","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Germany","address":{"postalAddress":{"addressCountry":"Germany"}}},{"location":"Switzerland","address":{"postalAddress":{"addressCountry":"Switzerland"}}}],"publishedAt":"2026-07-28T23:42:53.148+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Austria"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/98ef21f3-72cf-4230-b019-85b3e8c111b2","applyUrl":"https://jobs.ashbyhq.com/decagon/98ef21f3-72cf-4230-b019-85b3e8c111b2/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"c34f5713-25aa-42fd-877e-012a99e261e3","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Amsterdam","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-28T23:45:53.677+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Netherlands"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/c34f5713-25aa-42fd-877e-012a99e261e3","applyUrl":"https://jobs.ashbyhq.com/decagon/c34f5713-25aa-42fd-877e-012a99e261e3/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"75e5cdbc-66dd-41be-8440-508aa69a6ed8","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"France","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-28T23:48:00.248+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"France"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/75e5cdbc-66dd-41be-8440-508aa69a6ed8","applyUrl":"https://jobs.ashbyhq.com/decagon/75e5cdbc-66dd-41be-8440-508aa69a6ed8/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"6a319fa2-00f9-4046-bd09-98e992f1bf1c","title":"Senior Solutions Engineer","department":"Sales","team":"Solutions Engineering","employmentType":"FullTime","location":"Sweden","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Denmark","address":{"postalAddress":{"addressCountry":"Denmark"}}},{"location":"Iceland","address":{"postalAddress":{"addressCountry":"Iceland"}}},{"location":"Finland","address":{"postalAddress":{"addressCountry":"Finland"}}},{"location":"Norway","address":{"postalAddress":{"addressCountry":"Norway"}}}],"publishedAt":"2026-07-28T23:49:59.313+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Sweden"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/6a319fa2-00f9-4046-bd09-98e992f1bf1c","applyUrl":"https://jobs.ashbyhq.com/decagon/6a319fa2-00f9-4046-bd09-98e992f1bf1c/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows
Even better if you have
2+ years of AI sales engineering experience
Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.\n\n\n\nYour background looks something like this\n\n - 4-6 years of customer facing experience in a sales engineering (pre-sales) role\n\n - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer\n\n - Create and architect generative AI experiences for our customer’s end users\n\n - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value\n\n - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders\n\n - Strong interpersonal and teamwork skills\n\n - Functional understanding of GTM systems and workflows\n\n\n\nEven better if you have\n\n - 2+ years of AI sales engineering experience\n\n - Experience in a high-growth startup environment\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"3a417528-0fbc-4780-8e76-1ad32429e861","title":"Senior Agent Product Manager","department":"Deployment Strategists","team":"Agent Product Manager","employmentType":"FullTime","location":"Germany","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-29T22:59:19.611+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Germany"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/3a417528-0fbc-4780-8e76-1ad32429e861","applyUrl":"https://jobs.ashbyhq.com/decagon/3a417528-0fbc-4780-8e76-1ad32429e861/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.
About the Role
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.
It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.
In this role, you will
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
Your background looks something like this
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.
Even better
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.
Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.
Compensation
€145k – €180K OTE + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nWhen a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real.\n\nYour counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account.\n\nThe work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.\n\nThese are the largest, most complex enterprises in the market. The ones that require deep customization, real judgment, and a partner who can operate at the highest level. This is not a standardized implementation role, and it is not an account management or customer success role.\n\n \n\nAbout the Role\n\nThis role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs.\n\nIt is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.\n\nThis is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution.\n\n \n\nIn this role, you will\n\n - Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.\n\n - Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.\n\n - Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.\n\n - Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.\n\n - Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.\n\n - Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.\n \n \n\nYour background looks something like this\n\n - 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.\n\n - A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.\n\n - Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.\n\n - Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.\n\n - Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.\n \n \n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.\n\n - An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.\n\n - Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level.\n \n \n\nCompensation\n\n€145k – €180K OTE + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"€145K – €180K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"€145K - €180K","compensationTiers":[{"id":"33ab67e3-4dfd-474b-85af-86c4f76c946b","tierSummary":"€145K – €180K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"3fec9153-50b9-4305-8a79-8674895da1c3","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"32f431e8-727f-4ffe-b7a8-ca7d3aa26607","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"EUR","minValue":null,"maxValue":null},{"id":"817eee8a-56d8-4204-adc2-c9583d8537be","summary":"€145K – €180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"EUR","minValue":145000,"maxValue":180000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"EUR","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"EUR","minValue":145000,"maxValue":180000}]}},{"id":"4a69b01d-6388-462a-8336-7cb288a87a0e","title":"Senior Research Engineer, Voice + Speech","department":"Engineering","team":"Research","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"San Francisco","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-05-18T17:36:47.593+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/4a69b01d-6388-462a-8336-7cb288a87a0e","applyUrl":"https://jobs.ashbyhq.com/decagon/4a69b01d-6388-462a-8336-7cb288a87a0e/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs
The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
About the Role
As a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.
We’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
In this role, you will
Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
Partner with platform and product engineers to integrate new models into production systems
Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Your background looks something like this
6+ years of experience in AI/ML engineering or research.
Prior experience post-training and deploying LLMs in production environments.
Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
Track record of taking research ideas from prototype → reliable, measurable production impact
Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nRead more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs\n\n\nThe Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.\n\nOur goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.\n\n\n\nAbout the Role\n\nAs a Voice Research Engineer, you’ll lead the development of the models and algorithms that power Decagon’s industry-leading, real-time voice agents, and drive them all the way into production. You’ll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions. You’ll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.\n\nWe’re looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.\n\n\n\nIn this role, you will\n\n - Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion\n\n - Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience\n\n - Partner with platform and product engineers to integrate new models into production systems\n\n - Break down ambiguous research ideas into clear, iterative milestones and roadmaps.\n\n - Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering\n\n\n\nYour background looks something like this\n\n - 6+ years of experience in AI/ML engineering or research.\n\n - Prior experience post-training and deploying LLMs in production environments.\n\n - Fluency in Python and modern ML tooling (training, evaluation, data pipelines)\n\n - Track record of taking research ideas from prototype → reliable, measurable production impact\n\n - Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution\n\n\n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"afe90872-8543-405d-b08b-e18be6722113","tierSummary":"$200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"b7241f90-894f-4d11-a652-9691ddd51018","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c6d3cf07-0938-43ce-b030-b7bf0d99a41f","summary":"$200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"13056902-5ab6-4451-83a8-aa72e9f72532","title":"Engineering Lead, Strategic Deals","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-31T19:39:29.936+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/13056902-5ab6-4451-83a8-aa72e9f72532","applyUrl":"https://jobs.ashbyhq.com/decagon/13056902-5ab6-4451-83a8-aa72e9f72532/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon's Strategic Deals are with the largest companies in the world. Each one puts a Decagon agent in front of millions of users, fielding hundreds of millions of conversations a year. These deals are won on technical execution: hard problems without an off-the-shelf answer, latency and reliability constraints at real scale, and requirements that push the product into new territory.
You'll own the technical build for 1–3 Strategic Deals end-to-end, operating like the founding CTO of each. You'll work directly with the customer’s senior engineering and product leaders to figure out what they need for the deal to be successful.
From there, you decide what Decagon should build, tech-lead a pod of engineers to ship it, and productionize it so it benefits every customer, not just this one. You're across every technical workstream on the deal, from infrastructure and the agent build to model evaluation, research, and the reliability work that makes it production-grade. You sit at the center of product strategy: your decisions shape not only each deployment, but also the feature set that gets reflected in the product itself.
In this role, you will
Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization
Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations
Identify technical risks early and de-risk them before they threaten the deal
Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product
Tech-lead a pod of 1–3 Software Engineers per deal: set technical direction, own delivery, and mentor the engineers on your team
Your background looks something like this
A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering
Strong appetite for customer-facing work
Comfort owning high-stakes accounts with significant ambiguity
The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure
Bonus: experience productionizing agentic systems
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon's Strategic Deals are with the largest companies in the world. Each one puts a Decagon agent in front of millions of users, fielding hundreds of millions of conversations a year. These deals are won on technical execution: hard problems without an off-the-shelf answer, latency and reliability constraints at real scale, and requirements that push the product into new territory.\n\nYou'll own the technical build for 1–3 Strategic Deals end-to-end, operating like the founding CTO of each. You'll work directly with the customer’s senior engineering and product leaders to figure out what they need for the deal to be successful.\n\nFrom there, you decide what Decagon should build, tech-lead a pod of engineers to ship it, and productionize it so it benefits every customer, not just this one. You're across every technical workstream on the deal, from infrastructure and the agent build to model evaluation, research, and the reliability work that makes it production-grade. You sit at the center of product strategy: your decisions shape not only each deployment, but also the feature set that gets reflected in the product itself.\n\n\n\nIn this role, you will\n\n - Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization\n\n - Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations\n\n - Identify technical risks early and de-risk them before they threaten the deal\n\n - Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product\n\n - Tech-lead a pod of 1–3 Software Engineers per deal: set technical direction, own delivery, and mentor the engineers on your team\n\n\n\nYour background looks something like this\n\n - A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering\n\n - Strong appetite for customer-facing work\n\n - Comfort owning high-stakes accounts with significant ambiguity\n\n - The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure\n\n - Bonus: experience productionizing agentic systems\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"39a77554-df84-400f-bc3c-88d5006b8641","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"778eeb7e-9c36-46b5-bf2f-b01af5530a8b","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"a7d1a90a-5d20-4db0-a2db-9a5dc7699a60","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"9d2c7eb2-d442-449d-b581-59eb6d2de610","title":"Engineering Lead, Strategic Deals","department":"Engineering","team":"Agent SWE","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-31T19:34:11.618+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/9d2c7eb2-d442-449d-b581-59eb6d2de610","applyUrl":"https://jobs.ashbyhq.com/decagon/9d2c7eb2-d442-449d-b581-59eb6d2de610/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon's Strategic Deals are with the largest companies in the world. Each one puts a Decagon agent in front of millions of users, fielding hundreds of millions of conversations a year. These deals are won on technical execution: hard problems without an off-the-shelf answer, latency and reliability constraints at real scale, and requirements that push the product into new territory.
You'll own the technical build for 1–3 Strategic Deals end-to-end, operating like the founding CTO of each. You'll work directly with the customer’s senior engineering and product leaders to figure out what they need for the deal to be successful.
From there, you decide what Decagon should build, tech-lead a pod of engineers to ship it, and productionize it so it benefits every customer, not just this one. You're across every technical workstream on the deal, from infrastructure and the agent build to model evaluation, research, and the reliability work that makes it production-grade. You sit at the center of product strategy: your decisions shape not only each deployment, but also the feature set that gets reflected in the product itself.
In this role, you will
Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization
Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations
Identify technical risks early and de-risk them before they threaten the deal
Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product
Tech-lead a pod of 1–3 Software Engineers per deal: set technical direction, own delivery, and mentor the engineers on your team
Your background looks something like this
A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering
Strong appetite for customer-facing work
Comfort owning high-stakes accounts with significant ambiguity
The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure
Bonus: experience productionizing agentic systems
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon's Strategic Deals are with the largest companies in the world. Each one puts a Decagon agent in front of millions of users, fielding hundreds of millions of conversations a year. These deals are won on technical execution: hard problems without an off-the-shelf answer, latency and reliability constraints at real scale, and requirements that push the product into new territory.\n\nYou'll own the technical build for 1–3 Strategic Deals end-to-end, operating like the founding CTO of each. You'll work directly with the customer’s senior engineering and product leaders to figure out what they need for the deal to be successful.\n\nFrom there, you decide what Decagon should build, tech-lead a pod of engineers to ship it, and productionize it so it benefits every customer, not just this one. You're across every technical workstream on the deal, from infrastructure and the agent build to model evaluation, research, and the reliability work that makes it production-grade. You sit at the center of product strategy: your decisions shape not only each deployment, but also the feature set that gets reflected in the product itself.\n\n\n\nIn this role, you will\n\n - Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization\n\n - Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations\n\n - Identify technical risks early and de-risk them before they threaten the deal\n\n - Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product\n\n - Tech-lead a pod of 1–3 Software Engineers per deal: set technical direction, own delivery, and mentor the engineers on your team\n\n\n\nYour background looks something like this\n\n - A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering\n\n - Strong appetite for customer-facing work\n\n - Comfort owning high-stakes accounts with significant ambiguity\n\n - The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure\n\n - Bonus: experience productionizing agentic systems\n \n \n\nCompensation\n\n$200K – $400K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$200K – $400K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $400K","compensationTiers":[{"id":"2b71136c-61b9-4dcf-8751-fd7bba2300a1","tierSummary":"Base Salary $200K – $400K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"0dcbdbb7-ffd3-4d16-8840-a779b0a28655","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"5cb495ae-b710-42bd-abed-9f7dee02928e","summary":"Base Salary $200K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":400000}]}},{"id":"41cb69bd-3a3e-43b8-8e28-f14a97403827","title":"Strategic Account Director, Federal","department":"Sales","team":"Strategic Sales","employmentType":"FullTime","location":"Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-03T23:36:19.737+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/41cb69bd-3a3e-43b8-8e28-f14a97403827","applyUrl":"https://jobs.ashbyhq.com/decagon/41cb69bd-3a3e-43b8-8e28-f14a97403827/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop and execute account strategies to break into and close strategic federal accounts, working within the procurement realities of the agencies you own
Build trusted relationships with stakeholders across the buying committee — program managers, contracting officers, technical evaluators, and end users
Navigate the relevant contract vehicles (GSA Schedule, SEWP, CIO-SP3, OTA, IDIQ) and work effectively through resellers, SIs, or GovCon primes where deals require it
Understand each agency's mission priorities, budget cycles, and procurement constraints to shape deal strategy and timing
Collaborate with internal teams (solutions engineering, deployment, security/compliance) to speak credibly to FedRAMP status, ATO processes, and security posture
Accurately forecast and report on pipeline given the long federal sales cycle
Provide feedback to product and leadership on what's needed to win and expand in federal
Maintain expert-level knowledge of the product, the federal buying landscape, and the compliance requirements relevant to your accounts
Expect moderate travel.
Your background looks something like this
5+ years of experience in federal/public sector enterprise or strategic sales, with a track record of carrying and hitting a strategic-level quota
Demonstrated experience closing deals through at least one contract vehicle (GSA Schedule, SEWP, CIO-SP3, OTA, IDIQ) or via a reseller/SI/prime relationship
Strong understanding of federal procurement — RFPs, RFIs, RFQs, sole-source justifications
Comfort discussing security/compliance requirements (FedRAMP, ATO, CMMC) credibly with technical buyers
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
An active or recently-active security clearance (Public Trust, Secret, or TS/SCI)
Existing relationships with relevant SI/reseller partners
Compensation
OTE $350,000 - $400,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nWe’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.\n\n\n\nIn this role, you will\n\n - Develop and execute account strategies to break into and close strategic federal accounts, working within the procurement realities of the agencies you own\n\n - Build trusted relationships with stakeholders across the buying committee — program managers, contracting officers, technical evaluators, and end users\n\n - Navigate the relevant contract vehicles (GSA Schedule, SEWP, CIO-SP3, OTA, IDIQ) and work effectively through resellers, SIs, or GovCon primes where deals require it\n\n - Understand each agency's mission priorities, budget cycles, and procurement constraints to shape deal strategy and timing\n\n - Collaborate with internal teams (solutions engineering, deployment, security/compliance) to speak credibly to FedRAMP status, ATO processes, and security posture\n\n - Accurately forecast and report on pipeline given the long federal sales cycle\n\n - Provide feedback to product and leadership on what's needed to win and expand in federal\n\n - Maintain expert-level knowledge of the product, the federal buying landscape, and the compliance requirements relevant to your accounts\n\n - Expect moderate travel.\n\n\n\nYour background looks something like this\n\n - 5+ years of experience in federal/public sector enterprise or strategic sales, with a track record of carrying and hitting a strategic-level quota\n\n - Demonstrated experience closing deals through at least one contract vehicle (GSA Schedule, SEWP, CIO-SP3, OTA, IDIQ) or via a reseller/SI/prime relationship\n\n - Strong understanding of federal procurement — RFPs, RFIs, RFQs, sole-source justifications\n\n - Comfort discussing security/compliance requirements (FedRAMP, ATO, CMMC) credibly with technical buyers\n\n - Strong business acumen and ability to speak the language of the C-suite\n\n - Consultative selling approach with a focus on value-based solutions\n\n - Ability to manage multiple stakeholders and cross-functional initiatives\n\n - Bachelor's degree or equivalent work experience\n\n\n\nEven better if you have\n\n - An active or recently-active security clearance (Public Trust, Secret, or TS/SCI)\n\n - Existing relationships with relevant SI/reseller partners\n\n\n\nCompensation\n\nOTE $350,000 - $400,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$350K – $400K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$350K - $400K","compensationTiers":[{"id":"ab0c7b38-4934-4f28-b446-8d3404304085","tierSummary":"On-Target Earnings $350K – $400K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"a4df6c4e-a5cf-4931-bdc3-4e88d341c2a9","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"571f0d3d-84e7-40b1-ba98-c2997ed2dc5f","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"7d6bdb71-6a6f-40e3-b287-0bebbd76ac6b","summary":"On-Target Earnings $350K – $400K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":350000,"maxValue":400000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":350000,"maxValue":400000}]}},{"id":"e06e7767-360a-4584-b81f-3a01e408ae1f","title":"IT Engineer","department":"Engineering","team":"IT","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-04T23:42:23.129+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e06e7767-360a-4584-b81f-3a01e408ae1f","applyUrl":"https://jobs.ashbyhq.com/decagon/e06e7767-360a-4584-b81f-3a01e408ae1f/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our New York office.
You'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back — helping build the foundations required to support the next phase of growth.
This role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.
In this role, you will
Serve as the on-site IT support engineer for our New York office — resolving hardware, account, and access issues for employees in person and through the ticket queue
Administer and evolve our core SaaS stack — Okta, Google Workspace, Slack, Notion, and similar tools — as the systems the rest of the company depends on
Own the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta
Configure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications
Own Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement
Automate recurring IT and access-management work using Python, Bash, and tools like Workato or similar.
Support security and compliance efforts — least-privilege access, MFA enforcement, and audit-ready documentation for frameworks like SOC 2
Write and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team
Identify opportunities to streamline and enhance IT operations at scale
Your background looks something like this
5-7 years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company
Hands-on administration experience with Okta
Working knowledge of SSO, SAML, OIDC, and SCIM
Experience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude
Experience with Mac endpoint management (Rippling or similar MDM)
Scripting ability in Python or Bash, with real automation you've shipped
Strong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations
Clear written communication — you'll document as much as you build
Comfort with ambiguity and a preference for owning problems end to end
Willingness to work in our New York office 5 days a week and provide in-person support alongside longer-term projects
Even better if you have
Experience with iPaaS platforms like Workato, Zapier, or Tines
Exposure to AWS, GCP, or Azure administration
Familiarity with SOC 2, ISO 27001, or similar compliance frameworks
Experience with infrastructure-as-code (Terraform or similar)
Okta certifications
Experience within high-growth technology businesses
Compensation
$96k - $132k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our New York office.\n\nYou'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back — helping build the foundations required to support the next phase of growth.\n\nThis role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.\n\n \n\nIn this role, you will\n\n - Serve as the on-site IT support engineer for our New York office — resolving hardware, account, and access issues for employees in person and through the ticket queue\n\n - Administer and evolve our core SaaS stack — Okta, Google Workspace, Slack, Notion, and similar tools — as the systems the rest of the company depends on\n\n - Own the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta\n\n - Configure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications\n\n - Own Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement\n\n - Automate recurring IT and access-management work using Python, Bash, and tools like Workato or similar.\n\n - Support security and compliance efforts — least-privilege access, MFA enforcement, and audit-ready documentation for frameworks like SOC 2\n\n - Write and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team\n\n - Identify opportunities to streamline and enhance IT operations at scale\n\n \n\nYour background looks something like this\n\n - 5-7 years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company\n\n - Hands-on administration experience with Okta\n\n - Working knowledge of SSO, SAML, OIDC, and SCIM\n\n - Experience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude\n\n - Experience with Mac endpoint management (Rippling or similar MDM)\n\n - Scripting ability in Python or Bash, with real automation you've shipped\n\n - Strong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations\n\n - Clear written communication — you'll document as much as you build\n\n - Comfort with ambiguity and a preference for owning problems end to end\n\n - Willingness to work in our New York office 5 days a week and provide in-person support alongside longer-term projects\n\n\n\nEven better if you have\n\n - Experience with iPaaS platforms like Workato, Zapier, or Tines\n\n - Exposure to AWS, GCP, or Azure administration\n\n - Familiarity with SOC 2, ISO 27001, or similar compliance frameworks\n\n - Experience with infrastructure-as-code (Terraform or similar)\n\n - Okta certifications\n\n - Experience within high-growth technology businesses\n\n\n\nCompensation\n\n$96k - $132k + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$96K – $132K","scrapeableCompensationSalarySummary":"$96K - $132K","compensationTiers":[{"id":"47a9c178-fa7d-491c-ab20-6a7c83090daa","tierSummary":"$96K – $132K","title":null,"additionalInformation":null,"components":[{"id":"8be4757e-e75d-4306-915f-7becbc3210a9","summary":"$96K – $132K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":96000,"maxValue":132000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":96000,"maxValue":132000}]}},{"id":"2753cac3-cfdd-4124-91c3-9ce3fde69e28","title":"IT Engineer","department":"Engineering","team":"IT","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-04T23:52:08.872+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/2753cac3-cfdd-4124-91c3-9ce3fde69e28","applyUrl":"https://jobs.ashbyhq.com/decagon/2753cac3-cfdd-4124-91c3-9ce3fde69e28/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our San Francisco office.
You'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back — helping build the foundations required to support the next phase of growth.
This role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.
In this role, you will
Serve as the on-site IT support engineer for our San Francisco office — resolving hardware, account, and access issues for employees in person and through the ticket queue
Administer and evolve our core SaaS stack — Okta, Google Workspace, Slack, Notion, and similar tools — as the systems the rest of the company depends on
Own the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta
Configure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications
Own Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement
Automate recurring IT and access-management work using Python, Bash, and tools like Workato or similar.
Support security and compliance efforts — least-privilege access, MFA enforcement, and audit-ready documentation for frameworks like SOC 2
Write and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team
Identify opportunities to streamline and enhance IT operations at scale
Your background looks something like this
5-7 years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company
Hands-on administration experience with Okta
Working knowledge of SSO, SAML, OIDC, and SCIM
Experience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude
Experience with Mac endpoint management (Rippling or similar MDM)
Scripting ability in Python or Bash, with real automation you've shipped
Strong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations
Clear written communication — you'll document as much as you build
Comfort with ambiguity and a preference for owning problems end to end
Willingness to work in our San Francisco office 5 days a week and provide in-person support alongside longer-term projects
Even better if you have
Experience with iPaaS platforms like Workato, Zapier, or Tines
Exposure to AWS, GCP, or Azure administration
Familiarity with SOC 2, ISO 27001, or similar compliance frameworks
Experience with infrastructure-as-code (Terraform or similar)
Okta certifications
Experience within high-growth technology businesses
Compensation
$112k - $154k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nAs part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our San Francisco office.\n\nYou'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back — helping build the foundations required to support the next phase of growth.\n\nThis role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.\n\n\n\nIn this role, you will\n\n - Serve as the on-site IT support engineer for our San Francisco office — resolving hardware, account, and access issues for employees in person and through the ticket queue\n\n - Administer and evolve our core SaaS stack — Okta, Google Workspace, Slack, Notion, and similar tools — as the systems the rest of the company depends on\n\n - Own the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta\n\n - Configure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications\n\n - Own Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement\n\n - Automate recurring IT and access-management work using Python, Bash, and tools like Workato or similar.\n\n - Support security and compliance efforts — least-privilege access, MFA enforcement, and audit-ready documentation for frameworks like SOC 2\n\n - Write and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team\n\n - Identify opportunities to streamline and enhance IT operations at scale\n\n \n\nYour background looks something like this\n\n - 5-7 years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company\n\n - Hands-on administration experience with Okta\n\n - Working knowledge of SSO, SAML, OIDC, and SCIM\n\n - Experience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude\n\n - Experience with Mac endpoint management (Rippling or similar MDM)\n\n - Scripting ability in Python or Bash, with real automation you've shipped\n\n - Strong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations\n\n - Clear written communication — you'll document as much as you build\n\n - Comfort with ambiguity and a preference for owning problems end to end\n\n - Willingness to work in our San Francisco office 5 days a week and provide in-person support alongside longer-term projects\n\n \n\nEven better if you have\n\n - Experience with iPaaS platforms like Workato, Zapier, or Tines\n\n - Exposure to AWS, GCP, or Azure administration\n\n - Familiarity with SOC 2, ISO 27001, or similar compliance frameworks\n\n - Experience with infrastructure-as-code (Terraform or similar)\n\n - Okta certifications\n\n - Experience within high-growth technology businesses\n\n\n\nCompensation\n\n$112k - $154k + Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$112K – $154K","scrapeableCompensationSalarySummary":"$112K - $154K","compensationTiers":[{"id":"9bd996e3-5cef-4d2f-9138-8b843726627b","tierSummary":"$112K – $154K","title":null,"additionalInformation":null,"components":[{"id":"1bc287a3-76a7-4c5f-8f51-027e0e222a96","summary":"$112K – $154K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":112000,"maxValue":154000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":112000,"maxValue":154000}]}},{"id":"498c7574-d666-45f1-b749-5699354044bd","title":"Director of Sales, Enterprise","department":"Sales","team":"Core Enterprise Sales","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-05T18:56:13.828+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":null,"jobUrl":"https://jobs.ashbyhq.com/decagon/498c7574-d666-45f1-b749-5699354044bd","applyUrl":"https://jobs.ashbyhq.com/decagon/498c7574-d666-45f1-b749-5699354044bd/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our Austin office.
The enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.
Your background looks something like this
Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.
Trained in MEDDPICC sales methodology or similar value selling framework.
Hire, train, and develop top enterprise AEs while fostering a high-performance culture.
Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.
Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.
Even better if you have
Have experience in territory planning and developing effective sales playbooks.
Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.
Proven ability to drive the sales process from plan to close on large deals.
Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.
Compensation
OTE $336,000 - $420,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business’ and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team’s success. Decagon is a fully in person company based in our Austin office.\n\nThe enterprise core team is a group of high performing and entrepreneurial minded innovators, focused on transforming customer experience for the better.\n\n\n\nYour background looks something like this\n\n - Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment with a track record of exceeding target.\n\n - Trained in MEDDPICC sales methodology or similar value selling framework.\n\n - Hire, train, and develop top enterprise AEs while fostering a high-performance culture.\n\n - Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.\n\n - Identify and capitalize on new market opportunities, driving Decagon’s continued expansion in the market.\n \n \n\nEven better if you have\n\n - Have experience in territory planning and developing effective sales playbooks.\n\n - Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness.\n\n - Proven ability to drive the sales process from plan to close on large deals.\n\n - Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success.\n\n\n\nCompensation\n\nOTE $336,000 - $420,000k + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$336K – $420K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$336K - $420K","compensationTiers":[{"id":"a40dc6a9-dadb-4f9d-9140-cce65d998f5f","tierSummary":"On-Target Earnings $336K – $420K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"ff1a91b2-01d7-446c-b3df-4a2bd8f772d7","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"3ad3bb6b-3238-4545-9235-9b98ad15ee89","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"b91d1137-1283-454f-bfba-9f7b045fa172","summary":"On-Target Earnings $336K – $420K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":336000,"maxValue":420000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":336000,"maxValue":420000}]}},{"id":"a37149ba-06c8-4b3a-8965-4c4eff89bee7","title":"Revenue Operations Associate","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-07T15:24:08.614+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/a37149ba-06c8-4b3a-8965-4c4eff89bee7","applyUrl":"https://jobs.ashbyhq.com/decagon/a37149ba-06c8-4b3a-8965-4c4eff89bee7/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done.
In this role, you will
Operations & systems: own important day-to-day processes across GTM functions, including managing account and opportunity ownership, processing deals and renewals, driving reports and dashboard creation, operationalizing territories and more
Data & analytics: monitor our CRM, records and dashboards and own various reporting for GTM leadership. Create, manipulate and analyze reports to derive data-driven insights
Data quality & integrity: own the data quality of our internal systems by running regular audits and working with the team to drive long-term improvements
Documentation and project management: create & maintain documentation on our internal processes, best practices and system requirements. Work with senior team members to streamline processes and implement solutions
Your background looks something like this
2-4 years of experience in Sales Operations or an equivalent role. You've identified broken processes before being asked and fixed them
Ownership & bias for action: you enjoy having end-to-end ownership of deliverables with an ability to get deep into details to get them done
Communication: you are an excellent communicator, both written and verbal
Cross-functional collaboration: you enjoy problem-solving with stakeholders and partners from a wide variety of backgrounds and skill sets
Proficiency with Microsoft Excel/Google Sheets
Proficiency with Salesforce is required. Experience with GTM tools such as Gong, Clay, Hubspot and others is a plus
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done.\n\n\n\nIn this role, you will\n\n - Operations & systems: own important day-to-day processes across GTM functions, including managing account and opportunity ownership, processing deals and renewals, driving reports and dashboard creation, operationalizing territories and more\n\n - Data & analytics: monitor our CRM, records and dashboards and own various reporting for GTM leadership. Create, manipulate and analyze reports to derive data-driven insights\n\n - Data quality & integrity: own the data quality of our internal systems by running regular audits and working with the team to drive long-term improvements\n\n - Documentation and project management: create & maintain documentation on our internal processes, best practices and system requirements. Work with senior team members to streamline processes and implement solutions\n\n\n\nYour background looks something like this\n\n - 2-4 years of experience in Sales Operations or an equivalent role. You've identified broken processes before being asked and fixed them\n\n - Ownership & bias for action: you enjoy having end-to-end ownership of deliverables with an ability to get deep into details to get them done\n\n - Communication: you are an excellent communicator, both written and verbal\n\n - Cross-functional collaboration: you enjoy problem-solving with stakeholders and partners from a wide variety of backgrounds and skill sets\n\n - Proficiency with Microsoft Excel/Google Sheets\n\n - Proficiency with Salesforce is required. Experience with GTM tools such as Gong, Clay, Hubspot and others is a plus\n \n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$150K – $180K • Offers Equity","scrapeableCompensationSalarySummary":"$150K - $180K","compensationTiers":[{"id":"0fc31a1f-5589-4d31-bc10-93dbfcd0949d","tierSummary":"$150K – $180K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"67dabc8c-dc53-436d-b598-dc8279d760eb","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"2f8fa894-94db-4714-a1cc-2eacc2afd178","summary":"$150K – $180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":180000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":180000}]}},{"id":"52bba096-667f-4e35-aa47-f8cc2219c390","title":"GTM Analytics Engineer","department":"Sales","team":"Revenue Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York City","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-07T15:17:23.394+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/52bba096-667f-4e35-aa47-f8cc2219c390","applyUrl":"https://jobs.ashbyhq.com/decagon/52bba096-667f-4e35-aa47-f8cc2219c390/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done.
About the Role
Decagon is looking for its first GTM Analytics Engineer to build the data infrastructure that our entire go-to-market organization runs on. You'll own turning that raw, messy data into clean, well-modeled tables that the rest of RevOps, sales leadership, and the exec team can actually build on. This is a true 0-to-1 role with support from the broader RevOps & GTM team: you'll design lots of data structures and modeling layers from the ground up, set the standards for how GTM data gets structured, and become the trusted person to answer \"where does this number actually come from.\"
In this role, you will
Design and build the foundational GTM data infrastructure in BigQuery — ingesting, organizing, and modeling data from Salesforce, Gong, Outreach, and other GTM systems into a reliable data lake
Write and maintain models that transform raw CRM and GTM tool data into clean, trusted tables for pipeline, forecasting, segmentation, comp, and territory reporting
Partner with sales leadership and cross-functional partners to translate ambiguous, ad hoc reporting requests into durable, well-documented data models rather than one-off queries
Build and maintain data pipelines that keep GTM data fresh, accurate, and consistent as new tools and data sources get added
Own data quality end-to-end — establishing testing, validation, and monitoring so the numbers in Hex are numbers people trust
Set technical standards and best practices for GTM data modeling as the function scales
Your background looks something like this
4+ years of experience in data/analytics engineering, with hands-on ownership of ETL/ELT pipelines and dbt in a production environment
Strong SQL skills and direct experience building and maintaining data warehouses in BigQuery (or a comparable cloud warehouse)
Real experience working with GTM data — Salesforce is a must, plus familiarity with tools like Gong, Outreach, or similar sales engagement platforms in a high-growth B2B company is a plus
Strong grasp of core SaaS and GTM metrics — conversion rates, ARR/NRR, win rates, sales cycle length, quota attainment — and how they're derived from the underlying GTM tool data
Comfort turning messy, inconsistent source data into clean, well-organized, documented tables built for downstream reporting and dashboarding
Experience creating outputs, including dashboards, ad hoc analysis with large datasets in BI tools (Hex preferred) for dashboarding and self-serve analytics
A builder mindset — you're excited to build foundational infrastructure from scratch in a fast-moving environment rather than maintain an existing system
Strong cross-functional communication skills; you can work directly with sales leadership to understand what they actually need, not just what they ask for
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nDecagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done.\n\n\n\nAbout the Role\n\nDecagon is looking for its first GTM Analytics Engineer to build the data infrastructure that our entire go-to-market organization runs on. You'll own turning that raw, messy data into clean, well-modeled tables that the rest of RevOps, sales leadership, and the exec team can actually build on. This is a true 0-to-1 role with support from the broader RevOps & GTM team: you'll design lots of data structures and modeling layers from the ground up, set the standards for how GTM data gets structured, and become the trusted person to answer \"where does this number actually come from.\"\n\n\n\nIn this role, you will\n\n - Design and build the foundational GTM data infrastructure in BigQuery — ingesting, organizing, and modeling data from Salesforce, Gong, Outreach, and other GTM systems into a reliable data lake\n\n - Write and maintain models that transform raw CRM and GTM tool data into clean, trusted tables for pipeline, forecasting, segmentation, comp, and territory reporting\n\n - Partner with sales leadership and cross-functional partners to translate ambiguous, ad hoc reporting requests into durable, well-documented data models rather than one-off queries\n\n - Build and maintain data pipelines that keep GTM data fresh, accurate, and consistent as new tools and data sources get added\n\n - Own data quality end-to-end — establishing testing, validation, and monitoring so the numbers in Hex are numbers people trust\n\n - Set technical standards and best practices for GTM data modeling as the function scales\n\n\n\nYour background looks something like this\n\n - 4+ years of experience in data/analytics engineering, with hands-on ownership of ETL/ELT pipelines and dbt in a production environment\n\n - Strong SQL skills and direct experience building and maintaining data warehouses in BigQuery (or a comparable cloud warehouse)\n\n - Real experience working with GTM data — Salesforce is a must, plus familiarity with tools like Gong, Outreach, or similar sales engagement platforms in a high-growth B2B company is a plus\n\n - Strong grasp of core SaaS and GTM metrics — conversion rates, ARR/NRR, win rates, sales cycle length, quota attainment — and how they're derived from the underlying GTM tool data\n\n - Comfort turning messy, inconsistent source data into clean, well-organized, documented tables built for downstream reporting and dashboarding\n\n - Experience creating outputs, including dashboards, ad hoc analysis with large datasets in BI tools (Hex preferred) for dashboarding and self-serve analytics\n\n - A builder mindset — you're excited to build foundational infrastructure from scratch in a fast-moving environment rather than maintain an existing system\n\n - Strong cross-functional communication skills; you can work directly with sales leadership to understand what they actually need, not just what they ask for\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$190K – $230K • Offers Equity","scrapeableCompensationSalarySummary":"$190K - $230K","compensationTiers":[{"id":"6b96bc45-9af4-41c4-b3e2-913cc36db3e8","tierSummary":"$190K – $230K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"39a894f8-2852-4234-9f10-afa2f5d7b5ca","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"0c07e752-9ea3-48e5-b929-8b9c0fb8bc6a","summary":"$190K – $230K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":230000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":190000,"maxValue":230000}]}},{"id":"ca3766a9-73d4-417b-8957-0ba41a2c2b67","title":"Strategic Finance Manager, GTM","department":"Finance","team":"Finance","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-07T21:42:37.653+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/ca3766a9-73d4-417b-8957-0ba41a2c2b67","applyUrl":"https://jobs.ashbyhq.com/decagon/ca3766a9-73d4-417b-8957-0ba41a2c2b67/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll be embedded in the revenue org—the finance partner our CRO and CCO rely on for sales capacity, commissions, and go-to-market strategy.
In this role, you will
Own sales capacity modeling end-to-end — headcount planning, ramp assumptions, quota-setting, and territory design — partnering with Pre-Sales, Post-Sales, and RevOps to translate revenue targets into a credible plan
Drive the quarterly and annual planning cycle for the GTM org
Design, own, and administer the GTM incentive and commission framework, including plan design, payout calculations, and ongoing governance
Serve as the embedded finance partner to the CRO and CCO — in their deals, in their hiring decisions; you're an extension of their leadership team
Build and maintain the GTM financial model: pipeline coverage, bookings, ARR, churn, and expansion — the full revenue picture
Define and track GTM-specific KPIs (CAC, payback period, sales efficiency, quota attainment) and deliver crisp reporting packages to leadership and the Board
Partner with RevOps to build dashboards and forecasting infrastructure that give the sales org real-time visibility into performance
Your background looks something like this
8-10 years of experience in Strategic Finance, Corporate Finance, GTM Finance, Revenue Ops or a closely related role at a high-growth technology company
2+ years of investment banking at a top-tier firm
Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives
Deep familiarity with SaaS revenue metrics and GTM economics — ARR, NRR, CAC, LTV, payback period, sales efficiency; you speak the language of a revenue org
Hands-on experience with sales capacity modeling, quota design, and GTM incentive plan design — variable pay structures, SPIFs, commission mechanics
Comfort working directly with CRM and RevOps data (Salesforce, Gong, etc.) to build bottoms-up forecasts and pipeline analytics
Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations
Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you
High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar
Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly
Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Role\n\nDecagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll be embedded in the revenue org—the finance partner our CRO and CCO rely on for sales capacity, commissions, and go-to-market strategy.\n\n \n \n\nIn this role, you will\n\n - Own sales capacity modeling end-to-end — headcount planning, ramp assumptions, quota-setting, and territory design — partnering with Pre-Sales, Post-Sales, and RevOps to translate revenue targets into a credible plan\n\n - Drive the quarterly and annual planning cycle for the GTM org\n\n - Design, own, and administer the GTM incentive and commission framework, including plan design, payout calculations, and ongoing governance\n\n - Serve as the embedded finance partner to the CRO and CCO — in their deals, in their hiring decisions; you're an extension of their leadership team\n\n - Build and maintain the GTM financial model: pipeline coverage, bookings, ARR, churn, and expansion — the full revenue picture\n\n - Define and track GTM-specific KPIs (CAC, payback period, sales efficiency, quota attainment) and deliver crisp reporting packages to leadership and the Board\n\n - Partner with RevOps to build dashboards and forecasting infrastructure that give the sales org real-time visibility into performance\n\n \n \n\nYour background looks something like this\n\n - 8-10 years of experience in Strategic Finance, Corporate Finance, GTM Finance, Revenue Ops or a closely related role at a high-growth technology company\n\n - 2+ years of investment banking at a top-tier firm\n\n - Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives\n\n - Deep familiarity with SaaS revenue metrics and GTM economics — ARR, NRR, CAC, LTV, payback period, sales efficiency; you speak the language of a revenue org\n\n - Hands-on experience with sales capacity modeling, quota design, and GTM incentive plan design — variable pay structures, SPIFs, commission mechanics\n\n - Comfort working directly with CRM and RevOps data (Salesforce, Gong, etc.) to build bottoms-up forecasts and pipeline analytics\n\n - Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations\n\n - Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you\n\n - High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar\n\n - Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly\n\n - Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus\n\n \n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$275K – $325K • Offers Equity","scrapeableCompensationSalarySummary":"$275K - $325K","compensationTiers":[{"id":"3872786a-f331-4e3c-af79-dad172ab587b","tierSummary":"$275K – $325K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"bd360141-14e0-4f39-a26f-e9cabe5c272a","summary":"$275K – $325K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":275000,"maxValue":325000},{"id":"1c9cfc59-9cc2-473f-b306-cd87f2579d0a","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":275000,"maxValue":325000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"e27fcbdf-891c-4b2f-9c47-d2bdc26eb2d4","title":"Product Manager, Enterprise Agent Platform","department":"Product","team":"Product Manager","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-08T00:10:05.496+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/decagon/e27fcbdf-891c-4b2f-9c47-d2bdc26eb2d4","applyUrl":"https://jobs.ashbyhq.com/decagon/e27fcbdf-891c-4b2f-9c47-d2bdc26eb2d4/application","descriptionHtml":"About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Product Management team owns Decagon’s platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.
About the Role
Decagon agents take action inside some of the most complex enterprise systems. You'll own everything that makes that possible. Integrations and connections, headless and SDK deployment, external APIs and developer experience, channel expansion and partnerships.
This is the least solved part of enterprise AI. Getting an agent live inside a bank means wiring into systems built decades before LLMs existed, then clearing a security organization whose job is to say no. Everything you productize unlocks the next wave of deployments across our largest customers.
In this role, you will
Define the vision, strategy, and roadmap for developer experience, integrations channels, and enterprise readiness
Decide what we build natively, what we make self-serve, and what we open up so customers and partners can extend it themselves
Work with infrastructure and security on data handling, retention, and residency
Drive channel and partner expansion with go-to-market and BD, including marketplace listings and co-sell motions
Your background looks something like this
Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
Experience building integrations, API platforms, or developer-facing products where your users are other engineers
You've shipped something where the hard part was the long tail: many systems, inconsistent APIs, and no clean abstraction handed to you
Experience with the requirements large enterprises impose before they'll deploy anything: security review, data handling, compliance artifacts, deployment constraints
Strong technical acumen. You can hold your own with engineers on APIs, auth, and deployment models, and you can read a system design doc without needing it translated
Comfort in front of enterprise customers, including technical evaluations and security reviews
A track record of shipping features that moved a real metric, in fast-paced environments
Even better
A Computer Science, Engineering, or Math degree, or equivalent technical experience
Experience with iPaaS, API platforms, SDKs, RPA, or browser automation
Experience with data privacy and residency requirements (GDPR, CCPA, HIPAA, PCI)
Experience in a regulated industry: financial services, healthcare, or similar
Experience with headless, single-tenant, or on-premise deployments
Experience building or scaling a partner or marketplace ecosystem
Experience at a startup or high-growth company
Compensation
$232K – $290K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
","descriptionPlain":"About Decagon\n\nDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.\n\nOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.\n\nWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.\n\nWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.\n\n\n\nAbout the Team\n\nThe Product Management team owns Decagon’s platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.\n\n\n\nAs one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.\n\n\n\nAbout the Role\n\nDecagon agents take action inside some of the most complex enterprise systems. You'll own everything that makes that possible. Integrations and connections, headless and SDK deployment, external APIs and developer experience, channel expansion and partnerships.\n\n\n\nThis is the least solved part of enterprise AI. Getting an agent live inside a bank means wiring into systems built decades before LLMs existed, then clearing a security organization whose job is to say no. Everything you productize unlocks the next wave of deployments across our largest customers.\n\n\n\nIn this role, you will\n\n - Define the vision, strategy, and roadmap for developer experience, integrations channels, and enterprise readiness\n\n - Decide what we build natively, what we make self-serve, and what we open up so customers and partners can extend it themselves\n\n - Work with infrastructure and security on data handling, retention, and residency\n\n - Drive channel and partner expansion with go-to-market and BD, including marketplace listings and co-sell motions\n\n\n\nYour background looks something like this\n\n - Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)\n\n - Experience building integrations, API platforms, or developer-facing products where your users are other engineers\n\n - You've shipped something where the hard part was the long tail: many systems, inconsistent APIs, and no clean abstraction handed to you\n\n - Experience with the requirements large enterprises impose before they'll deploy anything: security review, data handling, compliance artifacts, deployment constraints\n\n - Strong technical acumen. You can hold your own with engineers on APIs, auth, and deployment models, and you can read a system design doc without needing it translated\n\n - Comfort in front of enterprise customers, including technical evaluations and security reviews\n\n - A track record of shipping features that moved a real metric, in fast-paced environments\n\n\n\nEven better\n\n - A Computer Science, Engineering, or Math degree, or equivalent technical experience\n\n - Experience with iPaaS, API platforms, SDKs, RPA, or browser automation\n\n - Experience with data privacy and residency requirements (GDPR, CCPA, HIPAA, PCI)\n\n - Experience in a regulated industry: financial services, healthcare, or similar\n\n - Experience with headless, single-tenant, or on-premise deployments\n\n - Experience building or scaling a partner or marketplace ecosystem\n\n - Experience at a startup or high-growth company\n\n\n\nCompensation\n\n$232K – $290K + Offers Equity\n\n\n\nBenefits\n\nWe proudly offer the following benefits for our full-time employees:\n\n - Medical, Dental, and Vision benefits for you and your family\n\n - Life Insurance and Disability Benefits\n\n - Retirement Plan (e.g., 401K, pension)\n\n - Parental Leave\n\n - Fertility and family building benefits through Carrot\n\n - Monthly stipend to support your wellness, lifestyle, and work-life balance\n\n - Daily lunches and snacks in the office to keep you at your best\n\n - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)\n\nThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.","compensation":{"compensationTierSummary":"$232K – $290K • Offers Equity","scrapeableCompensationSalarySummary":"$232K - $290K","compensationTiers":[{"id":"d130fea0-871a-4708-8924-4d8c62e38028","tierSummary":"Base Salary $232K – $290K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"1b6507b5-0e1f-4cc6-999b-1287cb5c9e0c","summary":"Base Salary $232K – $290K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":232000,"maxValue":290000},{"id":"4bafa098-01fe-498b-b3f7-b2c7bb8f85fb","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":232000,"maxValue":290000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}}],"apiVersion":"1"}