This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
This role sits on one of Float’s product-focused engineering squads, responsible for building end-to-end experiences used daily by thousands of Canadian businesses. You’ll work across the stack to deliver intuitive, reliable, and scalable product features that directly impact customers’ financial workflows.
We are hiring across multiple levels for this role. Our interview process is designed to evaluate candidates objectively based on scope, judgment, and learning velocity, and we will level accordingly. As Float continues to grow, there are meaningful opportunities to expand ownership, deepen technical impact, and take on broader responsibility regardless of starting level.
This role is well-suited for developers who enjoy product thinking, end-to-end ownership, and balancing speed with quality in a high-autonomy environment.
Build and evolve end-to-end product features across backend, frontend, and APIs.
Partner closely with Product and Design to deliver simple, intuitive user experiences.
Translate customer needs into thoughtful technical solutions that scale.
Make principled trade-offs between speed, quality, and long-term maintainability.
Own features in production, including iteration, reliability, and improvement over time.
Contribute to shared standards, tooling, and practices that raise engineering quality.
Work within a small, empowered squad with clear ownership over a product vertical.
You ship meaningful product features that are used and valued by customers.
Your work improves the clarity, usability, or reliability of core product flows.
You take ownership of a meaningful slice of the product and execute with confidence.
You collaborate effectively across Product, Design, and Engineering.
Your judgment and execution raise the bar for your squad and peers.
Experience building full stack product features in a modern web environment.
Comfort working across backend, frontend, and APIs (depth may vary by individual).
Strong product and customer intuition — you care about what you’re building and why.
Ownership mindset for features in production.
Curiosity, adaptability, and a desire to keep improving your craft.
Bonus: experience with Python/Django, TypeScript/React, AWS, or fintech products.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and growth is expected as scope and ownership increase.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
","descriptionPlain":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.\n\n\n\nABOUT FLOAT\n\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. \n\n \n\nAs one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\n\n \n\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\n\n \n\n\nOUR PRODUCT\n\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\n\n \n\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\n\n \n\n\nAI USE IN OUR HIRING PROCESS\n\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\n\n \n\n\nABOUT THE ROLE\n\nThis role sits on one of Float’s product-focused engineering squads, responsible for building end-to-end experiences used daily by thousands of Canadian businesses. You’ll work across the stack to deliver intuitive, reliable, and scalable product features that directly impact customers’ financial workflows.\n\n \n\nWe are hiring across multiple levels for this role. Our interview process is designed to evaluate candidates objectively based on scope, judgment, and learning velocity, and we will level accordingly. As Float continues to grow, there are meaningful opportunities to expand ownership, deepen technical impact, and take on broader responsibility regardless of starting level.\n\n \n\nThis role is well-suited for developers who enjoy product thinking, end-to-end ownership, and balancing speed with quality in a high-autonomy environment.\n\n \n\n\nWHAT YOU’LL BE DOING\n\n - Build and evolve end-to-end product features across backend, frontend, and APIs.\n\n - Partner closely with Product and Design to deliver simple, intuitive user experiences.\n\n - Translate customer needs into thoughtful technical solutions that scale.\n\n - Make principled trade-offs between speed, quality, and long-term maintainability.\n\n - Own features in production, including iteration, reliability, and improvement over time.\n\n - Contribute to shared standards, tooling, and practices that raise engineering quality.\n\n - Work within a small, empowered squad with clear ownership over a product vertical.\n\n \n\n\nWHAT SUCCESS LOOKS LIKE (6–12 MONTHS)\n\n - You ship meaningful product features that are used and valued by customers.\n\n - Your work improves the clarity, usability, or reliability of core product flows.\n\n - You take ownership of a meaningful slice of the product and execute with confidence.\n\n - You collaborate effectively across Product, Design, and Engineering.\n\n - Your judgment and execution raise the bar for your squad and peers.\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - Experience building full stack product features in a modern web environment.\n\n - Comfort working across backend, frontend, and APIs (depth may vary by individual).\n\n - Strong product and customer intuition — you care about what you’re building and why.\n\n - Ownership mindset for features in production.\n\n - Curiosity, adaptability, and a desire to keep improving your craft.\n\n - Bonus: experience with Python/Django, TypeScript/React, AWS, or fintech products.\n\n\n\n\nOUR HIRING PHILOSOPHY\n\nWe hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and growth is expected as scope and ownership increase.\n\n\n\n\nWHY YOU SHOULD JOIN\n\n - Work at one of Canada's fastest-growing fintech companies\n\n - Make a real impact in a high-autonomy, high-growth role\n\n - Collaborate with an ambitious and supportive team\n\n - Competitive compensation, equity options, and benefits\n\n - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration\n\n - Enjoy catered team lunches every Tuesday, Wednesday and Thursday\n\n - Bring your pup to our dog-friendly office\n\n - Thrive in a high-trust, high-performance culture where your work truly matters\n\n \n\n\nIN SHORT\n\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\n\n \n\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed."},{"id":"36444d5e-4760-4ac0-bad0-66426ad5389d","title":"Customer Success Manager","department":"Post-Sales","team":"Customer Success","employmentType":"FullTime","location":"Toronto, Canada","secondaryLocations":[],"publishedAt":"2026-04-29T13:26:15.215+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/float/36444d5e-4760-4ac0-bad0-66426ad5389d","applyUrl":"https://jobs.ashbyhq.com/float/36444d5e-4760-4ac0-bad0-66426ad5389d/application","descriptionHtml":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
As a Customer Success Manager, you’ll play a critical role in ensuring our customers successfully adopt and maximize the value of Float from the moment they onboard and throughout their journey. You’ll be a trusted partner, working closely with customers to drive strong adoption, mitigate risks, and unlock long-term growth opportunities.
At Float, we believe great customer success is about building meaningful partnerships and unlocking long-term value for our customers. If you’re passionate about driving adoption, mitigating risks, and helping businesses scale their financial operations, we’d love to hear from you!
Build deep relationships with customers as they begin their Float journey, ensuring a smooth and successful onboarding experience.
Partner with key stakeholders to define success criteria and measurable outcomes for their initial adoption of Float.
Identify long-term expansion opportunities by deeply understanding each customer’s broader financial operations and future needs.
Ensure customers stay on track with their year-one objectives, including spend targets and product adoption milestones.
Serve as a strategic partner post-onboarding to drive continued engagement, training, and advocacy within customer organizations.
Proactively monitor customer health signals and usage patterns, ensuring any barriers to adoption are addressed early.
Identify risks across your book of business and develop proactive mitigation plans in partnership with cross-functional teams.
Ensure customers remain engaged and see ongoing value from Float by addressing potential churn indicators before they escalate.
Support customers through any transitions, ensuring they continue to leverage Float’s full capabilities.
Drive customer adoption of Float’s full suite of features, ensuring teams maximize the value of corporate and employee spend management.
Advocate for customer participation in Float’s Early Adopter Programs, gathering insights to shape future product iterations.
Educate and inspire customers to explore new ways to optimize their workflows with Float’s evolving capabilities.
Identify opportunities for growth across your aligned Book of Business.
Provide insight and strategic recommendations on how Float can best serve our customers, from social proof to feature enhancements.
Partner with internal teams to leverage customer feedback for product development and operational improvements.
Help accelerate learning cycles by engaging customers who share our passion for simplifying corporate spending.
Collaborate on initiatives that impact Float’s customers, from onboarding programs to strategic campaigns that drive engagement and growth.
Support the development and execution of scalable processes that enhance the customer experience at every stage of their journey.
About You
You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.
You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what’s best for the business, not just your role.
You Think Big and Move Fast. You’re energized by building from 0 to 1. You’re not afraid to challenge the status quo, experiment quickly, and learn as you go.
You Constantly Learn and Grow. You’re hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.
You Win as a Team. You’re a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.
You’ve got the experience. To be successful in this role, we’re looking for a Customer Success Manager with 3+ years of experience managing a book of 50+ customers simultaneously. You have a proven track record of driving product adoption, retention, and expansion within a B2B customer-base.
Nice to have:
CPA, CA, CFA designation
You're bilingual. You're fluent in both French and English — written and spoken — and can move effortlessly between the two with customers and colleagues across Canada.
You know how to leverage data. You prioritize your efforts based on insights—analyzing customer usage, engagement trends, and success metrics to focus on the highest-impact activities. You’re comfortable with using technology to forecast risk, drive adoption, and measure success.
You’re eager to continue learning. You take a curious and problem-solving approach to customer challenges, always seeking to understand the ‘why’ behind every issue. You’re resourceful, adaptable, and energized by finding creative solutions that drive customer success.
You believe the customer comes first. You’re a strong advocate for your customers and bring their voice into internal conversations to enhance their experience. You actively contribute to internal initiatives, such as playbook development, process improvements, or customer advocacy programs, to scale impact beyond your own book of business.
You understand the market. Experience working with finance, accounting, or payments-related products is a plus. You understand the commercial side of customer success, aligning customer needs with business goals and identifying win-win opportunities for expansion.
You need close day-to-day direction rather than working independently
You’re not energized by feedback or fast-paced change
You’re seeking predictability over adaptability
You’re not comfortable making decisions in ambiguous situations
You prefer to stay in your lane rather than collaborate cross-functionally
You don’t feel a strong connection to Float’s mission or the product we’re building
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
","descriptionPlain":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.\n\n\n\nABOUT FLOAT\n\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. \n\n \n\nAs one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\n\n \n\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\n\n \n\n\nOUR PRODUCT\n\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\n\n \n\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\n\n\n\n\nAI USE IN OUR HIRING PROCESS\n\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\n\n\n\n\nABOUT THE ROLE\n\nAs a Customer Success Manager, you’ll play a critical role in ensuring our customers successfully adopt and maximize the value of Float from the moment they onboard and throughout their journey. You’ll be a trusted partner, working closely with customers to drive strong adoption, mitigate risks, and unlock long-term growth opportunities.\n\n\n\nAt Float, we believe great customer success is about building meaningful partnerships and unlocking long-term value for our customers. If you’re passionate about driving adoption, mitigating risks, and helping businesses scale their financial operations, we’d love to hear from you!\n\n\n\n\nWHAT YOU'LL BE RESPONSIBLE FOR\n\n\nBUILDING AN EARLY FOUNDATION FOR LONG-TERM SUCCESS\n\n - Build deep relationships with customers as they begin their Float journey, ensuring a smooth and successful onboarding experience.\n\n - Partner with key stakeholders to define success criteria and measurable outcomes for their initial adoption of Float.\n\n - Identify long-term expansion opportunities by deeply understanding each customer’s broader financial operations and future needs.\n\n - Ensure customers stay on track with their year-one objectives, including spend targets and product adoption milestones.\n\n - Serve as a strategic partner post-onboarding to drive continued engagement, training, and advocacy within customer organizations.\n\n - Proactively monitor customer health signals and usage patterns, ensuring any barriers to adoption are addressed early.\n\n\nPROACTIVELY MANAGING RISK AND RETENTION\n\n - Identify risks across your book of business and develop proactive mitigation plans in partnership with cross-functional teams.\n\n - Ensure customers remain engaged and see ongoing value from Float by addressing potential churn indicators before they escalate.\n\n - Support customers through any transitions, ensuring they continue to leverage Float’s full capabilities.\n\n\nCHAMPIONING PRODUCT ADOPTION & DRIVING INNOVATION\n\n - Drive customer adoption of Float’s full suite of features, ensuring teams maximize the value of corporate and employee spend management.\n\n - Advocate for customer participation in Float’s Early Adopter Programs, gathering insights to shape future product iterations.\n\n - Educate and inspire customers to explore new ways to optimize their workflows with Float’s evolving capabilities.\n\n - Identify opportunities for growth across your aligned Book of Business. \n\n\nBEING THE VOICE OF THE CUSTOMER AT FLOAT\n\n - Provide insight and strategic recommendations on how Float can best serve our customers, from social proof to feature enhancements.\n\n - Partner with internal teams to leverage customer feedback for product development and operational improvements.\n\n - Help accelerate learning cycles by engaging customers who share our passion for simplifying corporate spending.\n\n - Collaborate on initiatives that impact Float’s customers, from onboarding programs to strategic campaigns that drive engagement and growth.\n\n - Support the development and execution of scalable processes that enhance the customer experience at every stage of their journey.\n\n\n\nAbout You\n\n\nHERE’S WHAT SETS YOU UP FOR SUCCESS AT FLOAT:\n\n - You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.\n\n - You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what’s best for the business, not just your role.\n\n - You Think Big and Move Fast. You’re energized by building from 0 to 1. You’re not afraid to challenge the status quo, experiment quickly, and learn as you go.\n\n - You Constantly Learn and Grow. You’re hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.\n\n - You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.\n\n - You Win as a Team. You’re a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.\n\n\n\n\nIN ADDITION TO LIVING OUR VALUES...\n\n - You’ve got the experience. To be successful in this role, we’re looking for a Customer Success Manager with 3+ years of experience managing a book of 50+ customers simultaneously. You have a proven track record of driving product adoption, retention, and expansion within a B2B customer-base. \n \n - Nice to have: \n \n - CPA, CA, CFA designation\n \n - You're bilingual. You're fluent in both French and English — written and spoken — and can move effortlessly between the two with customers and colleagues across Canada.\n\n - You know how to leverage data. You prioritize your efforts based on insights—analyzing customer usage, engagement trends, and success metrics to focus on the highest-impact activities. You’re comfortable with using technology to forecast risk, drive adoption, and measure success.\n\n - You’re eager to continue learning. You take a curious and problem-solving approach to customer challenges, always seeking to understand the ‘why’ behind every issue. You’re resourceful, adaptable, and energized by finding creative solutions that drive customer success.\n\n - You believe the customer comes first. You’re a strong advocate for your customers and bring their voice into internal conversations to enhance their experience. You actively contribute to internal initiatives, such as playbook development, process improvements, or customer advocacy programs, to scale impact beyond your own book of business.\n\n - You understand the market. Experience working with finance, accounting, or payments-related products is a plus. You understand the commercial side of customer success, aligning customer needs with business goals and identifying win-win opportunities for expansion.\n\n\n\n\nTHIS MAY NOT BE THE ROLE FOR YOU IF: \n\n - You need close day-to-day direction rather than working independently\n\n - You’re not energized by feedback or fast-paced change\n\n - You’re seeking predictability over adaptability\n\n - You’re not comfortable making decisions in ambiguous situations\n\n - You prefer to stay in your lane rather than collaborate cross-functionally\n\n - You don’t feel a strong connection to Float’s mission or the product we’re building\n\n\n\n\nWHY YOU SHOULD JOIN\n\n - Work at one of Canada's fastest-growing fintech companies\n\n - Make a real impact in a high-autonomy, high-growth role\n\n - Collaborate with an ambitious and supportive team\n\n - Competitive compensation, equity options, and benefits\n\n - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration\n\n - Enjoy catered team lunches every Tuesday, Wednesday and Thursday\n\n - Bring your pup to our dog-friendly office\n\n - Thrive in a high-trust, high-performance culture where your work truly matters\n\n \n\n\nIN SHORT\n\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\n\n \n\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed."},{"id":"ce021dd3-32c8-4802-8cdc-ab9fe9fcc80e","title":"Senior Product Manager, Scaled Spend Control","department":"Product","team":"Product","employmentType":"FullTime","location":"Toronto, Canada","secondaryLocations":[{"location":"Canada","address":{"postalAddress":{"addressCountry":"Canada"}}}],"publishedAt":"2026-08-26T23:33:42.931+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/float/ce021dd3-32c8-4802-8cdc-ab9fe9fcc80e","applyUrl":"https://jobs.ashbyhq.com/float/ce021dd3-32c8-4802-8cdc-ab9fe9fcc80e/application","descriptionHtml":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
We’re hiring a Senior Product Manager to own Scaled Spend Controls — one of three squads inside Float’s Spend Management pillar, reporting to the Head of Spend Management.
Your squad’s mission is to give finance leaders enough control and visibility that they are willing to put more of their company’s spend on Float. Budgets and reporting are not adoption goals in themselves. They exist to make a controller confident enough to raise a limit, open a new spend category, or migrate a spend type onto card — and that confidence is what shows up as revenue. Using AI first approach to bring in budget visibility into the product and meeting users where they're at; you're objective will be to automate away the friction of finance reconciliation through automations, integrations and building out a delightful scaled spend experience.
You’ll work with a designer and four engineers, alongside Product Ops/Analytics, and partner closely with Accounting, CX, and Sales.
Budgets — funding pools, categorization, recurring structures, enforcement
Spend programs and controls — policy definition and enforcement, the container binding policy, budget, and card
Reporting — the reporting platform, period comparison, out-of-policy spend visibility, and the reporting views that surface on users command center
AI enabled reporting - Incorporating AI to help answer finance questions based on users spend data
Month end reconciliation automation - AI first month end workflows to automate transaction coding
Spend per account
Budget and reporting adoption across mid-market accounts
The behavioural link between them: do accounts that adopt budgets actually raise ceilings and open categories?
Own the squad’s roadmap end-to-end: sizing, sequencing, and cuts. Candidate initiatives are pre-populated; the judgment about what ships and in what order is yours.
Make the trade-off calls on the pillar’s most constrained roadmap, and escalate with options when scope and capacity don’t reconcile.
Benchmark against Ramp and the broader spend management market, and be specific about which gaps are worth closing and which aren’t.
Take features from discovery through launch and iteration with a designer and four engineers.
Write requirements that engineering can estimate against, in plain language rather than implementation jargon.
Manage dependencies across squads — you consume detection, notification delivery, and approvals routing as services from another squad, and you supply policy definitions that a third squad evaluates at transaction time.
Define the instrumentation that doesn’t exist yet, including limit-ceiling change events attributed to budget adoption, and category expansion events.
Set baselines with Product Ops in your first weeks and hold the line on measuring behaviour change, not just adoption.
Be willing to conclude that a thesis you inherited is wrong, and say so.
Work directly with finance leaders and controllers, and with Sales and CX, to understand where control and visibility break down.
Reduce friction in high-complexity B2B workflows — permissions, policy configuration, bulk operations, reporting exports, accounting integrations.
Use AI tools to accelerate research, documentation, analysis, and planning.
Identify high-leverage, responsible AI use cases in reporting and analysis — natural-language querying over spend data is on the roadmap — and evaluate risks, data requirements, and guardrails when proposing them.
You’ve shipped budgets and a phased reporting rollout, with real adoption in mid-market accounts.
Spend per active card is up, and you can explain which of your initiatives moved it.
The visibility-drives-spend thesis is either evidenced or disproven, and the roadmap reflects the answer.
Established-cardholder decline recovery is measurably better.
Engineering, Design, and Analytics want to work on your squad, and leadership trusts your prioritization without needing to re-derive it.
You have strong product fundamentals. 5+ years of hands-on B2B SaaS product management in a startup or scale-up, with end-to-end ownership of a meaningful surface and measurable impact to show for it.
You’re analytically strong. Comfortable with SQL or a genuine working partnership with data teams. You define your own metrics, spot when a number is measuring the wrong thing, and change your mind when the evidence is clear.
You act like an owner. You take responsibility for outcomes, not output. You escalate risks with options attached.
You have conviction. You can hold a position through pushback when you have evidence, and drop it quickly when you don’t.
You have good product judgment. You can tell good design from bad, you think in workflows and edge cases, and you can navigate a domain where the edge cases have accounting consequences.
You put customers first. You start from real workflow friction, and you can distinguish a genuinely painful workflow from a merely unfamiliar one.
You’re curious about AI. You use modern tools to sharpen your own output, and you’re open-minded about where AI belongs in the product.
Nice to haves:
Fintech, spend management, or financial operations product experience
Exposure to policy engines, permissions systems, budgeting or FP&A tools, or reporting and analytics platforms
Familiarity with accounting workflows — GL structures, dimensions, month-end close
You want a well-instrumented problem space with clean baselines waiting for you.
You prefer executing a roadmap someone else has sequenced.
You’re uncomfortable owning a number you can only move indirectly, through someone else’s behaviour change.
You avoid analytical work, or treat metric definition as someone else’s job.
Float is Toronto-based with a hybrid model: in-office collaboration days, plus occasional in-person time for workflow-discovery sessions. Remote candidates within Canada considered, with occasional travel to Toronto.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
","descriptionPlain":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.\n\n\n\n\nABOUT FLOAT\n\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. \n\n \n\nAs one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\n\n \n\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\n\n \n\n\nOUR PRODUCT\n\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\n\n \n\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\n\n\n\n\nAI USE IN OUR HIRING PROCESS\n\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\n\n\n\n\nABOUT THE ROLE\n\nWe’re hiring a Senior Product Manager to own Scaled Spend Controls — one of three squads inside Float’s Spend Management pillar, reporting to the Head of Spend Management.\n\n\n\nYour squad’s mission is to give finance leaders enough control and visibility that they are willing to put more of their company’s spend on Float. Budgets and reporting are not adoption goals in themselves. They exist to make a controller confident enough to raise a limit, open a new spend category, or migrate a spend type onto card — and that confidence is what shows up as revenue. Using AI first approach to bring in budget visibility into the product and meeting users where they're at; you're objective will be to automate away the friction of finance reconciliation through automations, integrations and building out a delightful scaled spend experience. \n\nYou’ll work with a designer and four engineers, alongside Product Ops/Analytics, and partner closely with Accounting, CX, and Sales.\n\n\n\n\nWHAT YOU’LL OWN\n\n\nSURFACE AREA\n\n - Budgets — funding pools, categorization, recurring structures, enforcement\n\n - Spend programs and controls — policy definition and enforcement, the container binding policy, budget, and card\n\n - Reporting — the reporting platform, period comparison, out-of-policy spend visibility, and the reporting views that surface on users command center\n\n - AI enabled reporting - Incorporating AI to help answer finance questions based on users spend data\n\n - Month end reconciliation automation - AI first month end workflows to automate transaction coding \n\n\nOUTCOMES YOU’RE ACCOUNTABLE FOR\n\n - Spend per account\n\n - Budget and reporting adoption across mid-market accounts\n\n - The behavioural link between them: do accounts that adopt budgets actually raise ceilings and open categories?\n\n\n\n\nWHAT YOU’LL BE RESPONSIBLE FOR\n\n\nPRODUCT STRATEGY AND ROADMAP\n\n - Own the squad’s roadmap end-to-end: sizing, sequencing, and cuts. Candidate initiatives are pre-populated; the judgment about what ships and in what order is yours.\n\n - Make the trade-off calls on the pillar’s most constrained roadmap, and escalate with options when scope and capacity don’t reconcile.\n\n - Benchmark against Ramp and the broader spend management market, and be specific about which gaps are worth closing and which aren’t.\n\n\nPRODUCT EXECUTION AND DELIVERY\n\n - Take features from discovery through launch and iteration with a designer and four engineers.\n\n - Write requirements that engineering can estimate against, in plain language rather than implementation jargon.\n\n - Manage dependencies across squads — you consume detection, notification delivery, and approvals routing as services from another squad, and you supply policy definitions that a third squad evaluates at transaction time.\n\n\nANALYTICS AND INSTRUMENTATION\n\n - Define the instrumentation that doesn’t exist yet, including limit-ceiling change events attributed to budget adoption, and category expansion events.\n\n - Set baselines with Product Ops in your first weeks and hold the line on measuring behaviour change, not just adoption.\n\n - Be willing to conclude that a thesis you inherited is wrong, and say so.\n\n\nCUSTOMER-FOCUSED DEVELOPMENT\n\n - Work directly with finance leaders and controllers, and with Sales and CX, to understand where control and visibility break down.\n\n - Reduce friction in high-complexity B2B workflows — permissions, policy configuration, bulk operations, reporting exports, accounting integrations.\n\n\nAI-ENABLED PRODUCT AND WORKFLOW THINKING\n\n - Use AI tools to accelerate research, documentation, analysis, and planning.\n\n - Identify high-leverage, responsible AI use cases in reporting and analysis — natural-language querying over spend data is on the roadmap — and evaluate risks, data requirements, and guardrails when proposing them.\n\n\n\n\nWHAT SUCCESS LOOKS LIKE (6–12 MONTHS)\n\n - You’ve shipped budgets and a phased reporting rollout, with real adoption in mid-market accounts.\n\n - Spend per active card is up, and you can explain which of your initiatives moved it.\n\n - The visibility-drives-spend thesis is either evidenced or disproven, and the roadmap reflects the answer.\n\n - Established-cardholder decline recovery is measurably better.\n\n - Engineering, Design, and Analytics want to work on your squad, and leadership trusts your prioritization without needing to re-derive it.\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - You have strong product fundamentals. 5+ years of hands-on B2B SaaS product management in a startup or scale-up, with end-to-end ownership of a meaningful surface and measurable impact to show for it.\n\n - You’re analytically strong. Comfortable with SQL or a genuine working partnership with data teams. You define your own metrics, spot when a number is measuring the wrong thing, and change your mind when the evidence is clear.\n\n - You act like an owner. You take responsibility for outcomes, not output. You escalate risks with options attached.\n\n - You have conviction. You can hold a position through pushback when you have evidence, and drop it quickly when you don’t.\n\n - You have good product judgment. You can tell good design from bad, you think in workflows and edge cases, and you can navigate a domain where the edge cases have accounting consequences.\n\n - You put customers first. You start from real workflow friction, and you can distinguish a genuinely painful workflow from a merely unfamiliar one.\n\n - You’re curious about AI. You use modern tools to sharpen your own output, and you’re open-minded about where AI belongs in the product.\n\n - Nice to haves: \n \n - Fintech, spend management, or financial operations product experience\n \n - Exposure to policy engines, permissions systems, budgeting or FP&A tools, or reporting and analytics platforms\n \n - Familiarity with accounting workflows — GL structures, dimensions, month-end close\n\n\n\n\nTHIS ROLE MAY NOT BE A FIT IF\n\n - You want a well-instrumented problem space with clean baselines waiting for you.\n\n - You prefer executing a roadmap someone else has sequenced.\n\n - You’re uncomfortable owning a number you can only move indirectly, through someone else’s behaviour change.\n\n - You avoid analytical work, or treat metric definition as someone else’s job.\n\n\n\n\nFLEXIBLE WORK MODEL\n\nFloat is Toronto-based with a hybrid model: in-office collaboration days, plus occasional in-person time for workflow-discovery sessions. Remote candidates within Canada considered, with occasional travel to Toronto.\n\n\n\n\nOUR HIRING PHILOSOPHY\n\nWe hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.\n\n\n\n\nWHY YOU SHOULD JOIN\n\n - Work at one of Canada's fastest-growing fintech companies\n\n - Make a real impact in a high-autonomy, high-growth role\n\n - Collaborate with an ambitious and supportive team\n\n - Competitive compensation, equity options, and benefits\n\n - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration\n\n - Enjoy catered team lunches every Tuesday, Wednesday and Thursday\n\n - Bring your pup to our dog-friendly office\n\n - Thrive in a high-trust, high-performance culture where your work truly matters\n\n \n\n\nIN SHORT\n\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\n\n \n\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed."},{"id":"66203868-beba-4833-8831-aa6271b7a7d7","title":"Head of Product Marketing","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Toronto, Canada","secondaryLocations":[],"publishedAt":"2026-09-18T03:36:37.667+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/float/66203868-beba-4833-8831-aa6271b7a7d7","applyUrl":"https://jobs.ashbyhq.com/float/66203868-beba-4833-8831-aa6271b7a7d7/application","descriptionHtml":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
We’re hiring a Head of Product Marketing to lead the function responsible for helping customers understand, adopt, and get more value from Float’s growing multi-product platform across the full customer journey. You’ll report to the SVP GTM Strategy & Marketing and lead a team spanning product marketing, lifecycle marketing, and customer marketing, with a mandate that spans acquisition, launch support, product adoption and usage.
This is a high-impact role at the core of the business. It offers the opportunity to refine Float’s product narrative, strengthen adoption across the customer lifecycle, and enable Product, Sales, Customer Success, and Marketing to more effectively communicate and deliver the platform’s value.
Refine Float’s positioning and messaging so the multi-product platform story lands clearly across target audiences and ongoing launches.
Build pre- and post-sale programs that improve product adoption and help customers realize more value across the customer journey.
Partner with Product on launches, readiness, and activation so new products and features translate into customer understanding and usage.
Equip Sales, Customer Success, and Marketing with messaging, playbooks, collateral, and activation tools that improve field effectiveness and adoption outcomes.
Build customer programs such as advocacy and advisory motions that strengthen product adoption and the broader commercial flywheel.
Use data, experimentation, and customer insight to evolve positioning, lifecycle strategy, and adoption programs over time.
Lead and develop a high-performing team with high standards for ownership, clarity, speed, and modern AI-enabled workflows.
You Put Customers First, Always. You anchor strategy in real customer pain, understanding, and value realization. You care about whether customers actually adopt and use what the business builds.
You Act Like an Owner. You are comfortable owning outcomes, not just functions. You make hard prioritization calls, move quickly in ambiguity, and do what is best for the business.
You Think Big and Move Fast. You can shape the longer-term product narrative while still building the systems, playbooks, and programs that move adoption now.
You Constantly Learn and Grow. You are a strong market sensor who updates positioning, messaging, and strategy as evidence changes. You are practical and curious about how AI can improve leverage and quality in your work.
You Raise the Bar. You hold a high quality threshold for strategy, execution, and talent. You do not settle for polished activity that does not move the business.
You Win as a Team. You build trust and clarity across Product, Sales, CS, and Marketing. You can influence without authority and make cross-functional work better, not heavier.
8+ years of relevant experience across product marketing, customer marketing, lifecycle, enablement, monetization, or adjacent growth work in B2B SaaS, fintech, or transaction-based businesses, with meaningful leadership scope.
Direct ownership of measurable outcomes such as acquisition, adoption, expansion, retention, competitive performance, enablement uptake, or other commercial metrics.
Strong product marketing craft across positioning, messaging, launches, enablement, and customer / field activation, with evidence that your work changed behavior or results.
Experience building systems, not just campaigns including pre-sale and post-sale motions that helped internal teams and customers understand what to do next.
Data fluency and experimentation discipline with comfort using analytics, research, and operating judgment to refine strategy over time.
Practical AI workflow integration with examples of using AI to accelerate research, synthesis, experimentation, or content iteration while keeping judgment human-led.
Leadership and cross-functional credibility with a track record of coaching teams, aligning stakeholders, and raising the quality bar around you.
You have strong launch or PMM experience but little direct accountability for acquisition, adoption, expansion, retention, or other measurable business outcomes.
You prefer well-established playbooks and stable scope over ambiguity, experimentation, and building new systems from scratch.
You are highly strategic but do not enjoy driving execution details, enablement, or cross-functional follow-through.
You struggle with direct feedback, healthy conflict, or high-ownership team environments.
You are not data-fluent or do not use evidence to sharpen priorities and programs over time.
You treat AI as optional, superficial, or someone else’s job rather than a meaningful source of leverage in modern GTM work.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
","descriptionPlain":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.\n\n\n\nABOUT FLOAT\n\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. \n\n \n\nAs one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\n\n \n\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\n\n \n\n\nOUR PRODUCT\n\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\n\n \n\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\n\n\n\n\nAI USE IN OUR HIRING PROCESS\n\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\n\n\n\n\nABOUT THE ROLE\n\nWe’re hiring a Head of Product Marketing to lead the function responsible for helping customers understand, adopt, and get more value from Float’s growing multi-product platform across the full customer journey. You’ll report to the SVP GTM Strategy & Marketing and lead a team spanning product marketing, lifecycle marketing, and customer marketing, with a mandate that spans acquisition, launch support, product adoption and usage.\n\n\n\nThis is a high-impact role at the core of the business. It offers the opportunity to refine Float’s product narrative, strengthen adoption across the customer lifecycle, and enable Product, Sales, Customer Success, and Marketing to more effectively communicate and deliver the platform’s value.\n\n\n\n\nWHAT YOU’LL DO\n\n - Refine Float’s positioning and messaging so the multi-product platform story lands clearly across target audiences and ongoing launches.\n\n - Build pre- and post-sale programs that improve product adoption and help customers realize more value across the customer journey.\n\n - Partner with Product on launches, readiness, and activation so new products and features translate into customer understanding and usage.\n\n - Equip Sales, Customer Success, and Marketing with messaging, playbooks, collateral, and activation tools that improve field effectiveness and adoption outcomes.\n\n - Build customer programs such as advocacy and advisory motions that strengthen product adoption and the broader commercial flywheel.\n\n - Use data, experimentation, and customer insight to evolve positioning, lifecycle strategy, and adoption programs over time.\n\n - Lead and develop a high-performing team with high standards for ownership, clarity, speed, and modern AI-enabled workflows.\n\n\n\n\nABOUT YOU\n\n\nHERE’S WHAT SETS YOU UP FOR SUCCESS AT FLOAT: \n\n - You Put Customers First, Always. You anchor strategy in real customer pain, understanding, and value realization. You care about whether customers actually adopt and use what the business builds.\n\n - You Act Like an Owner. You are comfortable owning outcomes, not just functions. You make hard prioritization calls, move quickly in ambiguity, and do what is best for the business.\n\n - You Think Big and Move Fast. You can shape the longer-term product narrative while still building the systems, playbooks, and programs that move adoption now.\n\n - You Constantly Learn and Grow. You are a strong market sensor who updates positioning, messaging, and strategy as evidence changes. You are practical and curious about how AI can improve leverage and quality in your work.\n\n - You Raise the Bar. You hold a high quality threshold for strategy, execution, and talent. You do not settle for polished activity that does not move the business.\n\n - You Win as a Team. You build trust and clarity across Product, Sales, CS, and Marketing. You can influence without authority and make cross-functional work better, not heavier.\n\n\n\n\nIN ADDITION TO LIVING OUR VALUES...\n\n - 8+ years of relevant experience across product marketing, customer marketing, lifecycle, enablement, monetization, or adjacent growth work in B2B SaaS, fintech, or transaction-based businesses, with meaningful leadership scope.\n\n - Direct ownership of measurable outcomes such as acquisition, adoption, expansion, retention, competitive performance, enablement uptake, or other commercial metrics.\n\n - Strong product marketing craft across positioning, messaging, launches, enablement, and customer / field activation, with evidence that your work changed behavior or results.\n\n - Experience building systems, not just campaigns including pre-sale and post-sale motions that helped internal teams and customers understand what to do next.\n\n - Data fluency and experimentation discipline with comfort using analytics, research, and operating judgment to refine strategy over time.\n\n - Practical AI workflow integration with examples of using AI to accelerate research, synthesis, experimentation, or content iteration while keeping judgment human-led.\n\n - Leadership and cross-functional credibility with a track record of coaching teams, aligning stakeholders, and raising the quality bar around you.\n\n\n\n\nTHIS MAY NOT BE THE ROLE FOR YOU IF:\n\n - You have strong launch or PMM experience but little direct accountability for acquisition, adoption, expansion, retention, or other measurable business outcomes.\n\n - You prefer well-established playbooks and stable scope over ambiguity, experimentation, and building new systems from scratch.\n\n - You are highly strategic but do not enjoy driving execution details, enablement, or cross-functional follow-through.\n\n - You struggle with direct feedback, healthy conflict, or high-ownership team environments.\n\n - You are not data-fluent or do not use evidence to sharpen priorities and programs over time.\n\n - You treat AI as optional, superficial, or someone else’s job rather than a meaningful source of leverage in modern GTM work.\n\n\n\n\nOUR HIRING PHILOSOPHY\n\nWe hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.\n\n\n\n\nWHY YOU SHOULD JOIN\n\n - Work at one of Canada's fastest-growing fintech companies\n\n - Make a real impact in a high-autonomy, high-growth role\n\n - Collaborate with an ambitious and supportive team\n\n - Competitive compensation, equity options, and benefits\n\n - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration\n\n - Enjoy catered team lunches every Tuesday, Wednesday and Thursday\n\n - Bring your pup to our dog-friendly office\n\n - Thrive in a high-trust, high-performance culture where your work truly matters\n\n \n\n\nIN SHORT\n\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\n\n \n\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed."},{"id":"668a05ee-2a05-4e2d-bb85-08028c661532","title":"Senior Product Marketing Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Toronto, Canada","secondaryLocations":[],"publishedAt":"2026-04-24T19:21:01.183+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/float/668a05ee-2a05-4e2d-bb85-08028c661532","applyUrl":"https://jobs.ashbyhq.com/float/668a05ee-2a05-4e2d-bb85-08028c661532/application","descriptionHtml":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
At Float, Product Marketing Managers are adoption architects—they own the strategy and execution that drives product adoption across the entire customer journey.
This is a hands-on, individual contributor role. You will partner closely with Product, Sales, Customer Success, and Marketing to turn Float’s multi-product platform into clear, compelling narratives and programs that drive usage, adoption, and expansion.
This is not a role focused only on launches. You will work end-to-end across acquisition, activation, adoption, and expansion, owning outcomes not just deliverables.
Own strategy and execution to drive product adoption across the full customer journey (pre- and post-sale)
Translate product capabilities into clear, differentiated messaging and positioning
Identify adoption gaps and design programs to improve usage and engagement
Lead and support product launches but go beyond them into ongoing lifecycle and growth programs
Build and execute initiatives across:
Acquisition (messaging, packaging, GTM)
Activation (onboarding, first value)
Adoption (feature usage, engagement)
Expansion (upsell, cross-sell signals)
Help shape Float’s multi-product platform story, not just individual features
Develop messaging that resonates with target segments and evolves with the product
Partner with Marketing to bring campaigns and content to life (while owning core messaging yourself)
Act as the bridge between Product and GTM teams
Partner with:
Product → influence roadmap based on market & customer insights
Sales → enable teams with clear value propositions and positioning
Customer Success → drive adoption and retention strategies
Ensure alignment across teams to drive measurable outcomes
Use product, customer, and lifecycle data to identify opportunities and inform strategy
Design and run experiments to improve adoption and performance
Measure success through impact on adoption, usage, and commercial metrics
Product adoption meaningfully increases for your focus areas
Clear, compelling messaging exists across the customer journey
Lifecycle programs drive measurable improvements in usage and expansion
GTM teams are aligned and enabled with strong positioning and narratives
You operate as both a strategist and executor, moving quickly from insight to action
Strong product and strategic thinking. You can connect product, market, and customer needs
Excellent messaging and storytelling skills (you can write and create, not just brief others)
Comfortable operating across the full funnel, not just launches
Highly cross-functional—you influence without authority and drive alignment
Experience in Product Marketing, Product Management, or a closely related role
Proven ability to drive measurable outcomes (adoption, retention, expansion, or revenue impact)
Experience working on multi-product or platform businesses is a plus
Backgrounds in product ops / product / hybrid roles are welcome if paired with strong marketing instincts
Owner mindset: You take accountability for outcomes, not just outputs
Builder: You create programs, messaging, and systems—not just strategies
Curious and adaptable: You can operate in ambiguity and evolve quickly
Collaborative: You work seamlessly across Product, Sales, CS, and Marketing
Execution-focused: You move fast and ship, while maintaining quality
Not a pure launch PMM role
Not a “traffic manager” for marketing requests
Not limited to pre-sales or post-sales—you operate across the full journey
Not a people management role (this is a high-impact IC position)
Float is evolving into a multi-product platform, and success depends on how effectively customers adopt and use those products.
As a PMM, you are central to that outcome designing how our products are understood, adopted, and expanded across the customer base.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
","descriptionPlain":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.\n\n\n\n\nABOUT FLOAT\n\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. \n\n \n\nAs one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\n\n \n\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\n\n \n\n\nOUR PRODUCT\n\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\n\n \n\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\n\n\n\n\nAI USE IN OUR HIRING PROCESS\n\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\n\n\n\n\nABOUT THE ROLE \n\nAt Float, Product Marketing Managers are adoption architects—they own the strategy and execution that drives product adoption across the entire customer journey.\n\n\n\nThis is a hands-on, individual contributor role. You will partner closely with Product, Sales, Customer Success, and Marketing to turn Float’s multi-product platform into clear, compelling narratives and programs that drive usage, adoption, and expansion.\n\n\n\nThis is not a role focused only on launches. You will work end-to-end across acquisition, activation, adoption, and expansion, owning outcomes not just deliverables.\n\n\n\n\nWHAT YOU’LL OWN\n\n\n1. PRODUCT ADOPTION STRATEGY & EXECUTION\n\n - Own strategy and execution to drive product adoption across the full customer journey (pre- and post-sale)\n\n - Translate product capabilities into clear, differentiated messaging and positioning\n\n - Identify adoption gaps and design programs to improve usage and engagement\n\n\n2. GO-TO-MARKET & LIFECYCLE PROGRAMS\n\n - Lead and support product launches but go beyond them into ongoing lifecycle and growth programs\n\n - Build and execute initiatives across:\n \n - Acquisition (messaging, packaging, GTM)\n \n - Activation (onboarding, first value)\n \n - Adoption (feature usage, engagement)\n \n - Expansion (upsell, cross-sell signals)\n\n\n3. PLATFORM NARRATIVE & MESSAGING\n\n - Help shape Float’s multi-product platform story, not just individual features\n\n - Develop messaging that resonates with target segments and evolves with the product\n\n - Partner with Marketing to bring campaigns and content to life (while owning core messaging yourself)\n\n\n4. CROSS-FUNCTIONAL COMMERCIALIZATION\n\n - Act as the bridge between Product and GTM teams\n\n - Partner with:\n \n - Product → influence roadmap based on market & customer insights\n \n - Sales → enable teams with clear value propositions and positioning\n \n - Customer Success → drive adoption and retention strategies\n\n - Ensure alignment across teams to drive measurable outcomes\n\n\n5. INSIGHTS, EXPERIMENTATION & DATA\n\n - Use product, customer, and lifecycle data to identify opportunities and inform strategy\n\n - Design and run experiments to improve adoption and performance\n\n - Measure success through impact on adoption, usage, and commercial metrics\n\n\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - Product adoption meaningfully increases for your focus areas\n\n - Clear, compelling messaging exists across the customer journey\n\n - Lifecycle programs drive measurable improvements in usage and expansion\n\n - GTM teams are aligned and enabled with strong positioning and narratives\n\n - You operate as both a strategist and executor, moving quickly from insight to action\n\n\n\n\nWHAT YOU BRING \n\n\nCORE CAPABILITIES\n\n - Strong product and strategic thinking. You can connect product, market, and customer needs\n\n - Excellent messaging and storytelling skills (you can write and create, not just brief others)\n\n - Comfortable operating across the full funnel, not just launches\n\n - Highly cross-functional—you influence without authority and drive alignment\n\n\nEXPERIENCE\n\n - Experience in Product Marketing, Product Management, or a closely related role\n\n - Proven ability to drive measurable outcomes (adoption, retention, expansion, or revenue impact)\n\n - Experience working on multi-product or platform businesses is a plus\n\n - Backgrounds in product ops / product / hybrid roles are welcome if paired with strong marketing instincts\n\n\n\n\nHOW YOU WORK\n\n - Owner mindset: You take accountability for outcomes, not just outputs\n\n - Builder: You create programs, messaging, and systems—not just strategies\n\n - Curious and adaptable: You can operate in ambiguity and evolve quickly\n\n - Collaborative: You work seamlessly across Product, Sales, CS, and Marketing\n\n - Execution-focused: You move fast and ship, while maintaining quality\n\n\n\n\nWHAT THIS ROLE IS NOT\n\n - Not a pure launch PMM role\n\n - Not a “traffic manager” for marketing requests\n\n - Not limited to pre-sales or post-sales—you operate across the full journey\n\n - Not a people management role (this is a high-impact IC position)\n\n\n\n\nWHY THIS ROLE MATTERS AT FLOAT\n\nFloat is evolving into a multi-product platform, and success depends on how effectively customers adopt and use those products.\n\n\n\nAs a PMM, you are central to that outcome designing how our products are understood, adopted, and expanded across the customer base.\n\n\n\n\nOUR HIRING PHILOSOPHY\n\nWe hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.\n\n\n\n\nWHY YOU SHOULD JOIN\n\n - Work at one of Canada's fastest-growing fintech companies\n\n - Make a real impact in a high-autonomy, high-growth role\n\n - Collaborate with an ambitious and supportive team\n\n - Competitive compensation, equity options, and benefits\n\n - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration\n\n - Enjoy catered team lunches every Tuesday, Wednesday and Thursday\n\n - Bring your pup to our dog-friendly office\n\n - Thrive in a high-trust, high-performance culture where your work truly matters\n\n \n\n\nIN SHORT\n\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\n\n \n\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed."},{"id":"8e0471f7-ba9c-4866-947f-a2f57b050461","title":"Revenue Operations Manager, Customer Success","department":"Revenue Operations","team":"Revenue Operations","employmentType":"FullTime","location":"Toronto, Canada","secondaryLocations":[],"publishedAt":"2026-07-16T13:43:01.215+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/float/8e0471f7-ba9c-4866-947f-a2f57b050461","applyUrl":"https://jobs.ashbyhq.com/float/8e0471f7-ba9c-4866-947f-a2f57b050461/application","descriptionHtml":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
Float is investing in the next chapter of its Customer Success Operations function. As our Revenue Operations Manager, Customer Success, you'll play a foundational role in shaping how Customer Success scales by building the systems, programs, and operating rhythms that help our customers grow and our team operate more effectively. While we already leverage Salesforce across the business, this role will lead the evolution of our dedicated Customer Success tooling and operating model as we continue to scale.
We're looking for a Revenue Operations Manager, Customer Success to build the systems, processes, and insights that enable our Customer Success team to scale efficiently while driving customer retention, expansion, and operational excellence. You'll partner closely with Customer Success leadership, RevOps, Finance, Product, and Sales to transform strategic ideas into repeatable operating programs that improve customer outcomes and business performance.
Design and optimize the end-to-end post-sales (Customer Success) customer journey across onboarding, adoption, renewal, and expansion.
Build and own the Customer Success operating system, creating scalable processes that improve retention, expansion, forecasting, and operational efficiency.
Evaluate, implement, and optimize the Customer Success technology stack, driving adoption and enablement across the team.
Develop and continuously improve customer health scoring frameworks, risk indicators, and expansion signals.
Build and own recurring forecasting programs and target setting for customer retention and expansion, ensuring leadership has accurate visibility into business performance.
Create scalable account planning and risk management programs for Float's largest customers.
Partner with Customer Success leadership to define CSM workflows, operating rhythms, success metrics, and performance measurement.
Translate complex and fragmented customer data into clear recommendations and actionable insights for Customer Success and GTM leadership.
Partner cross-functionally with RevOps, Product, Finance, Sales, and Data teams to improve systems, reporting, customer handoffs, and operational efficiency.
Identify opportunities to automate manual work and streamline workflows so Customer Success Managers can spend more time driving customer value.
Establish reporting, dashboards, and operating cadences that help leadership make faster, data-informed decisions.
You Put Customers First. You're constantly thinking about how operational improvements ultimately create a better customer experience.
You Act Like an Owner. You proactively identify opportunities, solve problems, and take accountability for outcomes.
You Think Big and Move Fast. You're energized by building from zero to one and thrive in fast-moving, ambiguous environments.
You Constantly Learn and Grow. You actively seek feedback, adapt quickly, and continuously improve your craft.
You Raise the Bar. You balance speed with quality and are always looking for ways to improve how teams operate.
You Win as a Team. You build strong relationships across functions and know that great operations require great collaboration.
5+ years of experience in Customer Success Operations, Revenue Operations, or a similar strategic operations role with end-to-end ownership.
Experience working in a consumption or usage-based SaaS business where forecasting, customer growth, and compensation models are more complex is highly preferred.
Proven experience building scalable Customer Success programs, processes, and operating rhythms from the ground up.
Hands-on experience selecting, implementing, and optimizing Customer Success technology and operational tooling.
Strong analytical skills with the ability to turn complex, fragmented data into clear business recommendations.
Experience building customer health models, forecasting frameworks, and executive reporting.
Exceptional cross-functional communication skills with experience partnering closely with Customer Success, Sales, Finance, Product, and RevOps leaders.
A bias toward action—you identify problems, propose solutions, and drive execution without waiting for direction.
Bonus: Familiarity with Salesforce, Metabase, or similar CS and BI platforms is a plus — but curiosity and the ability to pick up new tools fast matter more. Our stack is still taking shape, and we want someone excited to help decide its future, not someone anchored to what they already know.
You prefer inheriting mature processes rather than building them from scratch.
Your experience is primarily as a Customer Success Manager or Account Manager rather than leading operational strategy and systems.
You've primarily worked as an analyst supporting operations rather than owning an operations function.
You prefer reporting on metrics over building the systems that generate them.
You thrive in highly structured environments with clearly defined processes rather than creating them yourself.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
","descriptionPlain":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.\n\n\n\n\nABOUT FLOAT\n\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. \n\n \n\nAs one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\n\n \n\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\n\n \n\n\nOUR PRODUCT\n\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\n\n \n\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\n\n\n\n\nAI USE IN OUR HIRING PROCESS\n\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\n\n\n\n\nABOUT THE ROLE\n\nFloat is investing in the next chapter of its Customer Success Operations function. As our Revenue Operations Manager, Customer Success, you'll play a foundational role in shaping how Customer Success scales by building the systems, programs, and operating rhythms that help our customers grow and our team operate more effectively. While we already leverage Salesforce across the business, this role will lead the evolution of our dedicated Customer Success tooling and operating model as we continue to scale.\n\n\n\nWe're looking for a Revenue Operations Manager, Customer Success to build the systems, processes, and insights that enable our Customer Success team to scale efficiently while driving customer retention, expansion, and operational excellence. You'll partner closely with Customer Success leadership, RevOps, Finance, Product, and Sales to transform strategic ideas into repeatable operating programs that improve customer outcomes and business performance.\n\n\n\n\nWHAT YOU'LL DO\n\n - Design and optimize the end-to-end post-sales (Customer Success) customer journey across onboarding, adoption, renewal, and expansion.\n\n - Build and own the Customer Success operating system, creating scalable processes that improve retention, expansion, forecasting, and operational efficiency.\n\n - Evaluate, implement, and optimize the Customer Success technology stack, driving adoption and enablement across the team.\n\n - Develop and continuously improve customer health scoring frameworks, risk indicators, and expansion signals.\n\n - Build and own recurring forecasting programs and target setting for customer retention and expansion, ensuring leadership has accurate visibility into business performance.\n\n - Create scalable account planning and risk management programs for Float's largest customers.\n\n - Partner with Customer Success leadership to define CSM workflows, operating rhythms, success metrics, and performance measurement.\n\n - Translate complex and fragmented customer data into clear recommendations and actionable insights for Customer Success and GTM leadership.\n\n - Partner cross-functionally with RevOps, Product, Finance, Sales, and Data teams to improve systems, reporting, customer handoffs, and operational efficiency.\n\n - Identify opportunities to automate manual work and streamline workflows so Customer Success Managers can spend more time driving customer value.\n\n - Establish reporting, dashboards, and operating cadences that help leadership make faster, data-informed decisions.\n\n\n\n\nABOUT YOU\n\n - You Put Customers First. You're constantly thinking about how operational improvements ultimately create a better customer experience.\n\n - You Act Like an Owner. You proactively identify opportunities, solve problems, and take accountability for outcomes.\n\n - You Think Big and Move Fast. You're energized by building from zero to one and thrive in fast-moving, ambiguous environments.\n\n - You Constantly Learn and Grow. You actively seek feedback, adapt quickly, and continuously improve your craft.\n\n - You Raise the Bar. You balance speed with quality and are always looking for ways to improve how teams operate.\n\n - You Win as a Team. You build strong relationships across functions and know that great operations require great collaboration.\n\n\n\n\nWHAT YOU'LL BRING\n\n - 5+ years of experience in Customer Success Operations, Revenue Operations, or a similar strategic operations role with end-to-end ownership.\n\n - Experience working in a consumption or usage-based SaaS business where forecasting, customer growth, and compensation models are more complex is highly preferred.\n\n - Proven experience building scalable Customer Success programs, processes, and operating rhythms from the ground up.\n\n - Hands-on experience selecting, implementing, and optimizing Customer Success technology and operational tooling.\n\n - Strong analytical skills with the ability to turn complex, fragmented data into clear business recommendations.\n\n - Experience building customer health models, forecasting frameworks, and executive reporting.\n\n - Exceptional cross-functional communication skills with experience partnering closely with Customer Success, Sales, Finance, Product, and RevOps leaders.\n\n - A bias toward action—you identify problems, propose solutions, and drive execution without waiting for direction.\n\n - Bonus: Familiarity with Salesforce, Metabase, or similar CS and BI platforms is a plus — but curiosity and the ability to pick up new tools fast matter more. Our stack is still taking shape, and we want someone excited to help decide its future, not someone anchored to what they already know.\n\n\n\n\nTHIS MAY NOT BE THE ROLE FOR YOU IF...\n\n - You prefer inheriting mature processes rather than building them from scratch.\n\n - Your experience is primarily as a Customer Success Manager or Account Manager rather than leading operational strategy and systems.\n\n - You've primarily worked as an analyst supporting operations rather than owning an operations function.\n\n - You prefer reporting on metrics over building the systems that generate them.\n\n - You thrive in highly structured environments with clearly defined processes rather than creating them yourself.\n\n\n\n\nOUR HIRING PHILOSOPHY\n\nWe hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.\n\n \n\n\nWHY YOU SHOULD JOIN\n\n - Work at one of Canada's fastest-growing fintech companies\n\n - Make a real impact in a high-autonomy, high-growth role\n\n - Collaborate with an ambitious and supportive team\n\n - Competitive compensation, equity options, and benefits\n\n - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration\n\n - Enjoy catered team lunches every Tuesday, Wednesday and Thursday\n\n - Bring your pup to our dog-friendly office\n\n - Thrive in a high-trust, high-performance culture where your work truly matters\n\n \n\n\nIN SHORT\n\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\n\n \n\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed."},{"id":"0d12770d-0cc9-447c-95c1-18b17fc6e75d","title":"Chief of Staff, GTM","department":"General","team":"General","employmentType":"FullTime","location":"Toronto, Canada","secondaryLocations":[],"publishedAt":"2026-07-24T15:04:06.528+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/float/0d12770d-0cc9-447c-95c1-18b17fc6e75d","applyUrl":"https://jobs.ashbyhq.com/float/0d12770d-0cc9-447c-95c1-18b17fc6e75d/application","descriptionHtml":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
We're hiring a Chief of Staff to work directly with Nina, Float’s SVP, Go-to-Market, as her closest strategic partner. This is a builder's seat: you'll shape the GTM operating model, the cross-functional handoffs, and the way priorities get set and tracked rather than stepping into an established playbook. You'll move fluidly between big-picture strategy work and hands-on execution, sometimes in the same afternoon: shaping the quarterly GTM narrative for the leadership team one day, driving cross-functional initiatives the next.
Owning the GTM operating rhythm: business reviews, OKR tracking, and leadership/board-ready reporting.
Bridge strategy and execution across Product and GTM, ensuring cross-functional priorities translate into coordinated action and measurable outcomes.
Own and maintain single sources of truth, ensuring key information is accurate, actionable, and surfaced to the right stakeholders at the right cadence.
Turning ambiguous priorities into structured plans with clear owners and timelines.
Driving cross-functional initiatives that span Sales, Marketing, Partnerships, and Customer Success, the ones that don't sit neatly under any one functional leader.
Helping connect strategy and execution between Product & GTM.
Acting as a trusted thought partner and occasional filter, helping the SVP focus time and energy on what matters most.
Representing the SVP in rooms she can't be in, with enough context to make sound calls in real time.
Helping build the GTM org itself as it scales: interview processes, onboarding, team rituals and everything in between.
In a nutshell, you're an activator. You instinctively know where momentum is needed, bring the right people together, and facilitate the conversations that turn ambiguity into clarity and ideas into execution. You're a trusted thought partner who helps leaders move faster and make better decisions.
5+ years of experience, ideally combining management consulting (strategy or operations) with hands-on operating experience in a GTM function such as Sales, Marketing, Revenue Operations, or Business Operations.
Experience at a top-tier technology company or fintech, with a strong understanding of how GTM strategy and execution differ in regulated, trust-driven markets.
Based in Toronto and excited to work closely, in person, with the SVP and leadership team.
Highly analytical and comfortable working with data, but focused on using insights to drive decisions and action, not just build dashboards.
Exceptional at bringing structure to ambiguity, with a proven track record of taking loosely defined problems and translating them into clear plans with measurable outcomes.
An outstanding communicator who can seamlessly shift between writing board-ready narratives, executive briefs, and concise updates that drive alignment.
AI-forward and relentlessly curious. You continuously improve the way you work, leverage AI to accelerate execution, and champion practical AI adoption to help the broader team become more effective.
Thrive in high-growth environments where priorities evolve quickly, and you're energized by solving the company's most important problems, regardless of whether they're inside or outside your formal remit.
You want a well-defined lane - this role's scope shifts with whatever the business needs most.
You need heavy structure or precedent to operate. There's no existing Chief of Staff playbook here to inherit.
You're looking for an EA or project-coordinator role, this isn’t it.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
","descriptionPlain":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.\n\n\n\n\nABOUT FLOAT\n\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. \n\n \n\nAs one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\n\n \n\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\n\n \n\n\nOUR PRODUCT\n\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\n\n \n\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\n\n\n\n\nAI USE IN OUR HIRING PROCESS\n\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\n\n\n\n\nABOUT THE ROLE\n\nWe're hiring a Chief of Staff to work directly with Nina https://www.linkedin.com/in/ninabilimoriaangelo/, Float’s SVP, Go-to-Market, as her closest strategic partner. This is a builder's seat: you'll shape the GTM operating model, the cross-functional handoffs, and the way priorities get set and tracked rather than stepping into an established playbook. You'll move fluidly between big-picture strategy work and hands-on execution, sometimes in the same afternoon: shaping the quarterly GTM narrative for the leadership team one day, driving cross-functional initiatives the next.\n\n\n\n\nWHAT YOU'LL BE RESPONSIBLE FOR\n\n - Owning the GTM operating rhythm: business reviews, OKR tracking, and leadership/board-ready reporting.\n\n - Bridge strategy and execution across Product and GTM, ensuring cross-functional priorities translate into coordinated action and measurable outcomes.\n\n - Own and maintain single sources of truth, ensuring key information is accurate, actionable, and surfaced to the right stakeholders at the right cadence.\n\n - Turning ambiguous priorities into structured plans with clear owners and timelines.\n\n - Driving cross-functional initiatives that span Sales, Marketing, Partnerships, and Customer Success, the ones that don't sit neatly under any one functional leader.\n\n - Helping connect strategy and execution between Product & GTM.\n\n - Acting as a trusted thought partner and occasional filter, helping the SVP focus time and energy on what matters most.\n\n - Representing the SVP in rooms she can't be in, with enough context to make sound calls in real time.\n\n - Helping build the GTM org itself as it scales: interview processes, onboarding, team rituals and everything in between.\n\n\n\n\nABOUT YOU\n\nIn a nutshell, you're an activator. You instinctively know where momentum is needed, bring the right people together, and facilitate the conversations that turn ambiguity into clarity and ideas into execution. You're a trusted thought partner who helps leaders move faster and make better decisions. \n\n\n\n\nYOU BRING: \n\n - 5+ years of experience, ideally combining management consulting (strategy or operations) with hands-on operating experience in a GTM function such as Sales, Marketing, Revenue Operations, or Business Operations.\n\n - Experience at a top-tier technology company or fintech, with a strong understanding of how GTM strategy and execution differ in regulated, trust-driven markets.\n\n - Based in Toronto and excited to work closely, in person, with the SVP and leadership team.\n\n - Highly analytical and comfortable working with data, but focused on using insights to drive decisions and action, not just build dashboards.\n\n - Exceptional at bringing structure to ambiguity, with a proven track record of taking loosely defined problems and translating them into clear plans with measurable outcomes.\n\n - An outstanding communicator who can seamlessly shift between writing board-ready narratives, executive briefs, and concise updates that drive alignment.\n\n - AI-forward and relentlessly curious. You continuously improve the way you work, leverage AI to accelerate execution, and champion practical AI adoption to help the broader team become more effective.\n\n - Thrive in high-growth environments where priorities evolve quickly, and you're energized by solving the company's most important problems, regardless of whether they're inside or outside your formal remit.\n\n\n\n\nTHIS MAY NOT BE THE ROLE FOR YOU IF: \n\n - You want a well-defined lane - this role's scope shifts with whatever the business needs most.\n\n - You need heavy structure or precedent to operate. There's no existing Chief of Staff playbook here to inherit.\n\n - You're looking for an EA or project-coordinator role, this isn’t it.\n\n\n\n\nWHY YOU SHOULD JOIN\n\n - Work at one of Canada's fastest-growing fintech companies\n\n - Make a real impact in a high-autonomy, high-growth role\n\n - Collaborate with an ambitious and supportive team\n\n - Competitive compensation, equity options, and benefits\n\n - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration\n\n - Enjoy catered team lunches every Tuesday, Wednesday and Thursday\n\n - Bring your pup to our dog-friendly office\n\n - Thrive in a high-trust, high-performance culture where your work truly matters\n\n \n\n\nIN SHORT\n\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\n\n \n\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed."},{"id":"88d0d7db-7105-45fa-9d5c-b6bfe5f9fcb8","title":"Marketing & Growth Operations Manager","department":"Revenue Operations","team":"Revenue Operations","employmentType":"FullTime","location":"Toronto, Canada","secondaryLocations":[],"publishedAt":"2026-07-23T22:24:21.468+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/float/88d0d7db-7105-45fa-9d5c-b6bfe5f9fcb8","applyUrl":"https://jobs.ashbyhq.com/float/88d0d7db-7105-45fa-9d5c-b6bfe5f9fcb8/application","descriptionHtml":"Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
We're looking for a Marketing & Growth Operations Manager to build on the early foundations of our marketing operations function. You'll partner with our Head of Growth Marketing, our Growth PM, and the broader RevOps org to enable pipeline generation and revenue growth. To do this, you will own the evolution of marketing attribution, lead-scoring and nurture processes, and close the gap between our self-serve and sales-managed motions.
Your first project: audit the marketing and self-serve funnels end-to-end to understand what's measured, what's broken, and where the gaps are. Once that diagnostic picture is clear, you'll move into solutioning — measurement, attribution, and forecasting.
Own and manage marketing attribution, building the systems needed to see where marketing spend is winning, losing, and where to invest next.
Build and ship a product-qualified-lead (PQL) scoring model that hands self-serve users to Sales with a process Sales can act on
Identify and close root causes of funnel leakage across the self-serve and inbound marketing motions — with before/after evidence, not just a diagnosis.
Move cost/efficiency metrics — CAC, CAC payback, cost-per-lead, cost-per-qualified-opportunity — through real experiments and interventions you run yourself.
Own the on-ramps and off-ramps between the self-serve and sales-managed funnel, in partnership with our Growth PM.
Partner with our BDR team to improve outbound efficiency and automate list management.
Bring order to a marketing tech stack that today spans HubSpot, Salesforce, and Braze — improving orchestration between systems rather than working around the gaps.
Become a trusted source of truth on funnel performance for Growth, Marketing, and Sales Ops.
You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.
You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what's best for the business, not just your role.
You Think Big and Move Fast. You're energized by building from 0 to 1. You're not afraid to challenge the status quo, experiment quickly, and learn as you go.
You Constantly Learn and Grow. You're hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.
You Win as a Team. You're a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.
5+ years of experience in marketing operations, revenue operations, or growth operations.
Hands-on, practical experience building, fixing, or owning multi-touch attribution models — not just conceptual familiarity with different attribution approaches.
A track record of building lead or lifecycle scoring models, ideally one you can speak to with real numbers (e.g., pipeline generated, SQLs surfaced).
Fluency with CAC, CAC payback, cost-per-lead, and cost-per-qualified-opportunity, with an example of directly owning work that moved one of these metrics.
Comfortable navigating a marketing tech stack and building or owning dashboards and reporting yourself, rather than only consuming what a data team builds.
Experience in SaaS environments where self-serve and sales-managed segments coexist.
A systems thinker who also executes — someone who designs the fix and sees it through personally.
Comfortable navigating ambiguity in a fast-paced environment with limited existing documentation.
You want an established, well-documented function to step into rather than build from close to scratch.
You've only worked in an oversight capacity on attribution and haven't built or fixed a model hands-on.
You want a team to manage or lean on — this is a high-autonomy, individual-contributor seat.
You're looking for a narrow, single-channel specialization rather than a broad remit spanning attribution, scoring, systems, and cross-functional partnership.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
","descriptionPlain":"ABOUT FLOAT\n\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. \n\n \n\nAs one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\n\n \n\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\n\n \n\n\nOUR PRODUCT\n\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\n\n \n\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\n\n\n\n\nAI USE IN OUR HIRING PROCESS\n\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\n\n\n\n\nABOUT THE ROLE\n\nWe're looking for a Marketing & Growth Operations Manager to build on the early foundations of our marketing operations function. You'll partner with our Head of Growth Marketing, our Growth PM, and the broader RevOps org to enable pipeline generation and revenue growth. To do this, you will own the evolution of marketing attribution, lead-scoring and nurture processes, and close the gap between our self-serve and sales-managed motions.\n\n\n\nYour first project: audit the marketing and self-serve funnels end-to-end to understand what's measured, what's broken, and where the gaps are. Once that diagnostic picture is clear, you'll move into solutioning — measurement, attribution, and forecasting.\n\n\n\n\nWHAT YOU'LL BE RESPONSIBLE FOR\n\n - Own and manage marketing attribution, building the systems needed to see where marketing spend is winning, losing, and where to invest next.\n\n - Build and ship a product-qualified-lead (PQL) scoring model that hands self-serve users to Sales with a process Sales can act on\n\n - Identify and close root causes of funnel leakage across the self-serve and inbound marketing motions — with before/after evidence, not just a diagnosis.\n\n - Move cost/efficiency metrics — CAC, CAC payback, cost-per-lead, cost-per-qualified-opportunity — through real experiments and interventions you run yourself.\n\n - Own the on-ramps and off-ramps between the self-serve and sales-managed funnel, in partnership with our Growth PM.\n\n - Partner with our BDR team to improve outbound efficiency and automate list management.\n\n - Bring order to a marketing tech stack that today spans HubSpot, Salesforce, and Braze — improving orchestration between systems rather than working around the gaps.\n\n - Become a trusted source of truth on funnel performance for Growth, Marketing, and Sales Ops.\n\n\n\n\nABOUT YOU\n\n\nHERE'S WHAT SETS YOU UP FOR SUCCESS AT FLOAT:\n\n - You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.\n\n - You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what's best for the business, not just your role.\n\n - You Think Big and Move Fast. You're energized by building from 0 to 1. You're not afraid to challenge the status quo, experiment quickly, and learn as you go.\n\n - You Constantly Learn and Grow. You're hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.\n\n - You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.\n\n - You Win as a Team. You're a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.\n\n\n\n\nIN ADDITION TO LIVING OUR VALUES, YOU BRING:\n\n - 5+ years of experience in marketing operations, revenue operations, or growth operations.\n\n - Hands-on, practical experience building, fixing, or owning multi-touch attribution models — not just conceptual familiarity with different attribution approaches.\n\n - A track record of building lead or lifecycle scoring models, ideally one you can speak to with real numbers (e.g., pipeline generated, SQLs surfaced).\n\n - Fluency with CAC, CAC payback, cost-per-lead, and cost-per-qualified-opportunity, with an example of directly owning work that moved one of these metrics.\n\n - Comfortable navigating a marketing tech stack and building or owning dashboards and reporting yourself, rather than only consuming what a data team builds.\n\n - Experience in SaaS environments where self-serve and sales-managed segments coexist.\n\n - A systems thinker who also executes — someone who designs the fix and sees it through personally.\n\n - Comfortable navigating ambiguity in a fast-paced environment with limited existing documentation.\n\n\n\n\nTHIS MAY NOT BE THE ROLE FOR YOU IF:\n\n - You want an established, well-documented function to step into rather than build from close to scratch.\n\n - You've only worked in an oversight capacity on attribution and haven't built or fixed a model hands-on.\n\n - You want a team to manage or lean on — this is a high-autonomy, individual-contributor seat.\n\n - You're looking for a narrow, single-channel specialization rather than a broad remit spanning attribution, scoring, systems, and cross-functional partnership.\n\n\n\n\nOUR HIRING PHILOSOPHY\n\nWe hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.\n\n \n\n\nWHY YOU SHOULD JOIN\n\n - Work at one of Canada's fastest-growing fintech companies\n\n - Make a real impact in a high-autonomy, high-growth role\n\n - Collaborate with an ambitious and supportive team\n\n - Competitive compensation, equity options, and benefits\n\n - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration\n\n - Enjoy catered team lunches every Tuesday, Wednesday and Thursday\n\n - Bring your pup to our dog-friendly office\n\n - Thrive in a high-trust, high-performance culture where your work truly matters\n\n \n\n\nIN SHORT\n\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\n\n \n\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed."},{"id":"8ce1894e-38b1-4283-9f26-e40614401f2d","title":"Product Manager, Credit & Risk Engineering","department":"Product","team":"Product","employmentType":"FullTime","location":"Toronto, Canada","secondaryLocations":[],"publishedAt":"2026-07-30T13:21:07.484+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/float/8ce1894e-38b1-4283-9f26-e40614401f2d","applyUrl":"https://jobs.ashbyhq.com/float/8ce1894e-38b1-4283-9f26-e40614401f2d/application","descriptionHtml":"Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
Float is building the future of Canadian financial services — scaling a credit business powered by modern, innovative underwriting and monitoring infrastructure that will unlock new digital-first credit and financial products for Canadian businesses. Fraud detection, AML compliance, payments operations, and dispute resolution already run on this decisioning backbone today. What’s missing is a single owner.
As the founding Product Manager for Credit & Risk Engineering, you’ll turn this shared decisioning and monitoring layer into a truly owned product: fast, accurate, and relentlessly efficient as volume scales. You’ll sit at the intersection of Float’s credit roadmap and growth funnel, sequencing a small engineering team across real infrastructure debt and a flagship new build — the FlexLine decisioning engine — while ensuring the systems you own keep Float’s day-to-day risk operations safe and scalable.
Own the roadmap and sequencing for the Credit & Risk Engineering squad across three domains — starting with the trade-off between paying down risk infrastructure debt and building the FlexLine decisioning engine.
Own the decisioning and automation systems that drive KYB/KYC approval speed and accuracy, delivered so Float's risk operations team can hit its approval-time targets.
Own the tooling behind fraud detection, AML compliance, payments operations, and dispute resolution — daily infrastructure the company already depends on.
Own risk decision operating cost per account as your team's primary efficiency metric, proving the systems scale without proportional headcount growth.
Own the in-app credit experiences — applying for credit, viewing balances and limits, setting up repayments — and their target speed, in support of Float's credit product roadmap.
Be the standing source of truth on where the credit product roadmap ends and credit-engineering scope begins, in ongoing partnership with the GM of Credit.
You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.
You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what's best for the business, not just your role.
You Think Big and Move Fast. You're energized by building from 0 to 1. You're not afraid to challenge the status quo, experiment quickly, and learn as you go.
You Constantly Learn and Grow. You're hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.
You Win as a Team. You're a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.
5+ years of product management experience, with meaningful time personally owning a credit underwriting or risk-decisioning outcome — not just supporting one.
A track record building and owning infrastructure or internal-tooling products where another team, not an end customer, is who you're building for.
Real comfort operating inside compliance-heavy domains — KYB/KYC, transaction monitoring, fraud, AML, payments operations, or disputes.
An automation-first instinct: your default question is how a decision becomes automatic, not what the screen looks like.
Experience sequencing a roadmap under real capacity constraints, including saying no to work that looked mandatory.
Comfort negotiating and holding scope boundaries with senior, opinionated stakeholders you don't manage.
You want to spend most of your time on customer-facing product experiences — this role is almost entirely about the systems behind them.
You're energized by visible launches and find debt-paydown or \"keep the lights on\" work unrewarding — the first phase here is deliberately about stabilizing existing systems before new build.
You want one clear manager and one roadmap — this seat drives outcomes for three separate leaders (credit, growth, and risk operations) who each own a piece of the result.
Float is Toronto-based with a hybrid model: in-office collaboration days, plus occasional in-person time for workflow-discovery sessions. Remote candidates within Canada considered, with occasional travel to Toronto.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
","descriptionPlain":"ABOUT FLOAT\n\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. \n\n \n\nAs one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\n\n \n\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\n\n \n\n\nOUR PRODUCT\n\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\n\n \n\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\n\n\n\n\nAI USE IN OUR HIRING PROCESS\n\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\n\n\n\n\nABOUT THE ROLE\n\nFloat is building the future of Canadian financial services — scaling a credit business powered by modern, innovative underwriting and monitoring infrastructure that will unlock new digital-first credit and financial products for Canadian businesses. Fraud detection, AML compliance, payments operations, and dispute resolution already run on this decisioning backbone today. What’s missing is a single owner. \n\n\n\nAs the founding Product Manager for Credit & Risk Engineering, you’ll turn this shared decisioning and monitoring layer into a truly owned product: fast, accurate, and relentlessly efficient as volume scales. You’ll sit at the intersection of Float’s credit roadmap and growth funnel, sequencing a small engineering team across real infrastructure debt and a flagship new build — the FlexLine decisioning engine — while ensuring the systems you own keep Float’s day-to-day risk operations safe and scalable.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own the roadmap and sequencing for the Credit & Risk Engineering squad across three domains — starting with the trade-off between paying down risk infrastructure debt and building the FlexLine decisioning engine.\n\n - Own the decisioning and automation systems that drive KYB/KYC approval speed and accuracy, delivered so Float's risk operations team can hit its approval-time targets.\n\n - Own the tooling behind fraud detection, AML compliance, payments operations, and dispute resolution — daily infrastructure the company already depends on.\n\n - Own risk decision operating cost per account as your team's primary efficiency metric, proving the systems scale without proportional headcount growth.\n\n - Own the in-app credit experiences — applying for credit, viewing balances and limits, setting up repayments — and their target speed, in support of Float's credit product roadmap.\n\n - Be the standing source of truth on where the credit product roadmap ends and credit-engineering scope begins, in ongoing partnership with the GM of Credit.\n\n\n\n\nABOUT YOU\n\n\nHERE'S WHAT SETS YOU UP FOR SUCCESS AT FLOAT:\n\n - You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.\n\n - You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what's best for the business, not just your role.\n\n - You Think Big and Move Fast. You're energized by building from 0 to 1. You're not afraid to challenge the status quo, experiment quickly, and learn as you go.\n\n - You Constantly Learn and Grow. You're hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.\n\n - You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.\n\n - You Win as a Team. You're a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.\n\n\n\n\nWHAT YOU'LL BRING:\n\n - 5+ years of product management experience, with meaningful time personally owning a credit underwriting or risk-decisioning outcome — not just supporting one.\n\n - A track record building and owning infrastructure or internal-tooling products where another team, not an end customer, is who you're building for.\n\n - Real comfort operating inside compliance-heavy domains — KYB/KYC, transaction monitoring, fraud, AML, payments operations, or disputes.\n\n - An automation-first instinct: your default question is how a decision becomes automatic, not what the screen looks like.\n\n - Experience sequencing a roadmap under real capacity constraints, including saying no to work that looked mandatory.\n\n - Comfort negotiating and holding scope boundaries with senior, opinionated stakeholders you don't manage.\n\n\n\n\nTHIS MAY NOT BE THE ROLE FOR YOU IF:\n\n - You want to spend most of your time on customer-facing product experiences — this role is almost entirely about the systems behind them.\n\n - You're energized by visible launches and find debt-paydown or \"keep the lights on\" work unrewarding — the first phase here is deliberately about stabilizing existing systems before new build.\n\n - You want one clear manager and one roadmap — this seat drives outcomes for three separate leaders (credit, growth, and risk operations) who each own a piece of the result.\n\n\n\n\nFLEXIBLE WORK MODEL\n\nFloat is Toronto-based with a hybrid model: in-office collaboration days, plus occasional in-person time for workflow-discovery sessions. Remote candidates within Canada considered, with occasional travel to Toronto.\n\n\n\n\nOUR HIRING PHILOSOPHY\n\nWe hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.\n\n\n\n\nWHY YOU SHOULD JOIN\n\n - Work at one of Canada's fastest-growing fintech companies\n\n - Make a real impact in a high-autonomy, high-growth role\n\n - Collaborate with an ambitious and supportive team\n\n - Competitive compensation, equity options, and benefits\n\n - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration\n\n - Enjoy catered team lunches every Tuesday, Wednesday and Thursday\n\n - Bring your pup to our dog-friendly office\n\n - Thrive in a high-trust, high-performance culture where your work truly matters\n\n \n\n\nIN SHORT\n\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\n\n \n\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed."},{"id":"8f549dda-23d6-41cd-b8e6-1fdd6e854a80","title":"Manager, Business Development","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Toronto, Canada","secondaryLocations":[],"publishedAt":"2026-08-10T20:57:12.567+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/float/8f549dda-23d6-41cd-b8e6-1fdd6e854a80","applyUrl":"https://jobs.ashbyhq.com/float/8f549dda-23d6-41cd-b8e6-1fdd6e854a80/application","descriptionHtml":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
We're scaling Float's outbound engine through our next phase of growth, and we need a BDR Manager to build a high-performance culture across our XDR team (ISR, SDR, BDR). Reporting to our Head of Growth, you'll own the number: pipeline generated, deals accelerated, and customers activated. This is a hands-on, player-coach role for someone who wants to build a modern, AI-first outbound function from the ground up, not inherit a legacy playbook.
Own and forecast the team's pipeline generation targets across ISR, SDR, and BDR functions, and carry accountability for hitting them
Build a high-performance coaching cadence: recruit, hire, onboard, and continuously develop the team against clear activity, conversion, and quality benchmarks
Run a structured training and enablement cadence, including regular call reviews and teardowns, to sharpen talk tracks, objection handling, and qualification rigour across the team
Drive outcomes that matter beyond activity: increase average deal size and deal throughput on BDR/SDR-sourced pipeline, and improve first-spend activation rate on ISR-managed accounts
Build and roll out AI-first workflows across prospecting and list-building, call and email drafting, conversation intelligence, and forecasting, and extend what works to the wider marketing and sales org
Develop and nurture strong relationships across marketing and sales, delivering on a single, shared pipeline goal rather than siloed team targets
Own the XDR tech stack: CRM hygiene, sequencing, enrichment, and reporting, partnering with RevOps on attribution and forecasting accuracy
Craft and continuously test messaging, talk tracks, and qualification criteria as the market and our product evolve
Identify and act on process, efficiency, and productivity improvements without waiting to be asked
You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.
You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively, doing what's best for the business, not just your role.
You Think Big and Move Fast. You're energised by building from 0 to 1. You're not afraid to challenge the status quo, experiment quickly, and learn as you go.
You Constantly Learn and Grow. You're hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigour and always look for ways to improve how we work.
You Win as a Team. You're a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.
3+ years managing a BDR, SDR, or ISR team at a high-growth B2B company, ideally fintech or SaaS, with real accountability for a pipeline number
Full-cycle sales experience, from initial discovery through to closed-won, so you can coach reps on the entire arc of a deal, not just the handoff
A track record of improving outcomes beyond activity metrics: deal size, sales velocity, and downstream activation or conversion
Genuine fluency with AI tools in outbound: you've built or rolled out real workflows for prospecting, drafting, or call intelligence, not just experimented with them
Strong coaching instincts: you can diagnose why a rep is underperforming and fix it, not just report the number
Comfort owning a tech stack (CRM, sequencer, enrichment, dialer) and partnering with RevOps on reporting and forecasting
Experience building genuine cross-functional relationships with marketing and sales, not just running meetings with them
Practical, day-to-day use of AI tools to move faster on research, insight synthesis, and experimentation
You want a fixed playbook rather than the ability to build and rewrite one
You haven't personally been accountable for a pipeline number
You measure success by activity volume rather than downstream outcomes like deal size or activation
You prefer to direct AI adoption from a distance rather than build workflows yourself
You're uncomfortable with direct, frequent feedback
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
We’re hiring a Product Manager for our Mid-Market Activation squad — one of three squads inside Float’s Spend Management pillar, reporting to the Head of Spend Management.
The mission is simple to state and hard to do: put a Float card in the hands of every employee who should have one, and get them spending fast. Today, too many mid-market accounts sign with Float and then sit at a fraction of the employee coverage they should have — because issuing cards is manual, onboarding is manual, and nothing tells an admin who is missing a card.
Your job is to remove every manual step between “an employee exists” and “that employee has spent.” You’ll own active cardholder penetration — the share of employees at each account holding and actively using a Float card. It’s one of two terms that multiply into Float’s card volume, and it’s yours alone.
This is a role for a PM with solid fundamentals who wants to own a real number with real scope, alongside senior product leaders. You’ll work with a designer and four engineers, plus Product Ops/Analytics, Sales, and CX.
Card issuance and provisioning — templates, bulk create, and the workflows admins use to get cards out
HRIS and SCIM integrations — new hire in the HR system triggers a card, with no admin action
The Overview page and Action Items — the surface that tells an admin what to do next, plus the framework other squads publish their items into
Onboarding and activation nudges — everything between card issued and first successful transaction
Reimbursement-to-card conversion — turning out-of-pocket spend into a signal for who needs a card
Activation-window declines — first-transaction failures on brand new cards, which are usually a configuration problem at issuance rather than a limit problem
Active cardholder penetration
Median time to first spend for a new cardholder
Share of mid-market accounts with a live HRIS/SCIM connection
Share of new cards issued through automated provisioning rather than manual create
Own features end-to-end, from discovery through launch and iteration.
Translate customer and business problems into clear requirements and user stories that engineering can estimate against.
Partner closely with Design and Engineering to ship intuitive, high-quality workflows on time.
Manage dependencies, scope trade-offs, and delivery risks with clarity and accountability.
Own your squad’s roadmap within a defined mission and metric. Candidate initiatives are pre-populated; sizing, sequencing, and cuts are your call, with support from the Head of Spend Management.
Defend that sequencing in pillar prioritization conversations, with trade-offs and impact stated plainly.
Balance speed, quality, and commercial priorities within your scope, and re-cut the plan when the data says the current one is wrong.
Talk to admins, HR, and ops teams — the people doing the provisioning — and to Sales and CX about where accounts stall.
Identify and remove high-friction steps in B2B workflows: permissions, bulk actions, integrations, onboarding.
Define and track success metrics for everything you ship.
Set baselines with Product Ops early, and instrument Action Item completion, which doesn’t exist today.
Analyze funnels and experiments to guide iteration, and improve measurement clarity in your area.
Use AI tools to accelerate research, documentation, analysis, and planning.
Identify responsible, high-leverage AI use cases in provisioning and activation, and evaluate risks, data requirements, and guardrails when proposing them.
You independently own and deliver against your squad’s roadmap with minimal day-to-day direction.
Active cardholder penetration is measurably up at mid-market accounts, and automated provisioning has displaced a meaningful share of manual card creation.
Time to first spend is down, and first-transaction declines on new cards are down.
Action Item completion is instrumented, baselined, and improving.
You’re seen as a reliable, coachable, high-growth PM who consistently raises the bar.
You have strong product fundamentals. 3+ years of hands-on B2B SaaS product management in a startup or scale-up. You’ve owned features end-to-end and can point to measurable impact.
You put customers first. You start from real workflow friction and care deeply about usability. You can tell a high-friction B2B workflow from a low-friction one.
You act like an owner. You take responsibility for outcomes, not output. You escalate risks with options and follow through on commitments.
You’re analytically strong. Comfortable with metrics, funnels, and experimentation, with SQL familiarity or a strong partnership with data teams. You use evidence to decide and change your mind when the data is clear.
You have good product judgment. You can differentiate good from bad design, you think in workflows and edge cases, and you partner well with Design and Engineering.
You’re coachable with a high growth slope. You seek feedback, learn quickly, and improve your craft. You’re resilient in ambiguity and energized by growth.
You’re curious about AI. You use modern tools to improve your productivity and clarity, and you’re open-minded about how AI can improve both the product and how PMs work.
Nice to have
Fintech, spend management, or financial operations product experience
SMB or mid-market focused B2B SaaS
Exposure to integrations (HRIS, SCIM, SSO), provisioning systems, permissions, or bulk operations
Experience with activation, onboarding, or growth-style product work
You prefer heavy direction rather than operating independently within a defined scope.
You struggle to connect product work to measurable outcomes.
You avoid analytical work, or decision-making based on data.
You resist new tools, feedback, or evolving workflows.
Float is Toronto-based with a hybrid model: in-office collaboration days, plus occasional in-person time for workflow-discovery sessions. Remote candidates within Canada considered, with occasional travel to Toronto.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
","descriptionPlain":"ABOUT FLOAT\n\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. \n\n \n\nAs one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\n\n \n\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\n\n \n\n\nOUR PRODUCT\n\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\n\n \n\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\n\n\n\n\nAI USE IN OUR HIRING PROCESS\n\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\n\n\n\n\nABOUT THE ROLE\n\nWe’re hiring a Product Manager for our Mid-Market Activation squad — one of three squads inside Float’s Spend Management pillar, reporting to the Head of Spend Management.\n\n\n\nThe mission is simple to state and hard to do: put a Float card in the hands of every employee who should have one, and get them spending fast. Today, too many mid-market accounts sign with Float and then sit at a fraction of the employee coverage they should have — because issuing cards is manual, onboarding is manual, and nothing tells an admin who is missing a card.\n\n\n\nYour job is to remove every manual step between “an employee exists” and “that employee has spent.” You’ll own active cardholder penetration — the share of employees at each account holding and actively using a Float card. It’s one of two terms that multiply into Float’s card volume, and it’s yours alone.\n\n\n\nThis is a role for a PM with solid fundamentals who wants to own a real number with real scope, alongside senior product leaders. You’ll work with a designer and four engineers, plus Product Ops/Analytics, Sales, and CX.\n\n\n\n\nWHAT YOU’LL OWN\n\n\nSURFACE AREA\n\n - Card issuance and provisioning — templates, bulk create, and the workflows admins use to get cards out\n\n - HRIS and SCIM integrations — new hire in the HR system triggers a card, with no admin action\n\n - The Overview page and Action Items — the surface that tells an admin what to do next, plus the framework other squads publish their items into\n\n - Onboarding and activation nudges — everything between card issued and first successful transaction\n\n - Reimbursement-to-card conversion — turning out-of-pocket spend into a signal for who needs a card\n\n - Activation-window declines — first-transaction failures on brand new cards, which are usually a configuration problem at issuance rather than a limit problem\n\n\nOUTCOMES YOU’RE ACCOUNTABLE FOR\n\n - Active cardholder penetration\n\n - Median time to first spend for a new cardholder\n\n - Share of mid-market accounts with a live HRIS/SCIM connection\n\n - Share of new cards issued through automated provisioning rather than manual create\n\n\n\n\nWHAT YOU’LL BE RESPONSIBLE FOR\n\n\nPRODUCT EXECUTION AND DELIVERY\n\n - Own features end-to-end, from discovery through launch and iteration.\n\n - Translate customer and business problems into clear requirements and user stories that engineering can estimate against.\n\n - Partner closely with Design and Engineering to ship intuitive, high-quality workflows on time.\n\n - Manage dependencies, scope trade-offs, and delivery risks with clarity and accountability.\n\n\nROADMAP OWNERSHIP\n\n - Own your squad’s roadmap within a defined mission and metric. Candidate initiatives are pre-populated; sizing, sequencing, and cuts are your call, with support from the Head of Spend Management.\n\n - Defend that sequencing in pillar prioritization conversations, with trade-offs and impact stated plainly.\n\n - Balance speed, quality, and commercial priorities within your scope, and re-cut the plan when the data says the current one is wrong.\n\n\nCUSTOMER-FOCUSED DEVELOPMENT\n\n - Talk to admins, HR, and ops teams — the people doing the provisioning — and to Sales and CX about where accounts stall.\n\n - Identify and remove high-friction steps in B2B workflows: permissions, bulk actions, integrations, onboarding.\n\n\nDATA-DRIVEN DECISION MAKING\n\n - Define and track success metrics for everything you ship.\n\n - Set baselines with Product Ops early, and instrument Action Item completion, which doesn’t exist today.\n\n - Analyze funnels and experiments to guide iteration, and improve measurement clarity in your area.\n\n\nAI-ENABLED PRODUCT AND WORKFLOW THINKING\n\n - Use AI tools to accelerate research, documentation, analysis, and planning.\n\n - Identify responsible, high-leverage AI use cases in provisioning and activation, and evaluate risks, data requirements, and guardrails when proposing them.\n\n\n\n\nWHAT SUCCESS LOOKS LIKE (6–12 MONTHS)\n\n - You independently own and deliver against your squad’s roadmap with minimal day-to-day direction.\n\n - Active cardholder penetration is measurably up at mid-market accounts, and automated provisioning has displaced a meaningful share of manual card creation.\n\n - Time to first spend is down, and first-transaction declines on new cards are down.\n\n - Action Item completion is instrumented, baselined, and improving.\n\n - You’re seen as a reliable, coachable, high-growth PM who consistently raises the bar.\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - You have strong product fundamentals. 3+ years of hands-on B2B SaaS product management in a startup or scale-up. You’ve owned features end-to-end and can point to measurable impact.\n\n - You put customers first. You start from real workflow friction and care deeply about usability. You can tell a high-friction B2B workflow from a low-friction one.\n\n - You act like an owner. You take responsibility for outcomes, not output. You escalate risks with options and follow through on commitments.\n\n - You’re analytically strong. Comfortable with metrics, funnels, and experimentation, with SQL familiarity or a strong partnership with data teams. You use evidence to decide and change your mind when the data is clear.\n\n - You have good product judgment. You can differentiate good from bad design, you think in workflows and edge cases, and you partner well with Design and Engineering.\n\n - You’re coachable with a high growth slope. You seek feedback, learn quickly, and improve your craft. You’re resilient in ambiguity and energized by growth.\n\n - You’re curious about AI. You use modern tools to improve your productivity and clarity, and you’re open-minded about how AI can improve both the product and how PMs work.\n\n - Nice to have\n \n - Fintech, spend management, or financial operations product experience\n \n - SMB or mid-market focused B2B SaaS\n \n - Exposure to integrations (HRIS, SCIM, SSO), provisioning systems, permissions, or bulk operations\n \n - Experience with activation, onboarding, or growth-style product work\n\n\n\n\nTHIS ROLE MAY NOT BE A FIT IF\n\n - You prefer heavy direction rather than operating independently within a defined scope.\n\n - You struggle to connect product work to measurable outcomes.\n\n - You avoid analytical work, or decision-making based on data.\n\n - You resist new tools, feedback, or evolving workflows.\n\n\n\n\nFLEXIBLE WORK MODEL\n\nFloat is Toronto-based with a hybrid model: in-office collaboration days, plus occasional in-person time for workflow-discovery sessions. Remote candidates within Canada considered, with occasional travel to Toronto.\n\n\n\n\nOUR HIRING PHILOSOPHY\n\nWe hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.\n\n\n\n\nWHY YOU SHOULD JOIN\n\n - Work at one of Canada's fastest-growing fintech companies\n\n - Make a real impact in a high-autonomy, high-growth role\n\n - Collaborate with an ambitious and supportive team\n\n - Competitive compensation, equity options, and benefits\n\n - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration\n\n - Enjoy catered team lunches every Tuesday, Wednesday and Thursday\n\n - Bring your pup to our dog-friendly office\n\n - Thrive in a high-trust, high-performance culture where your work truly matters\n\n \n\n\nIN SHORT\n\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\n\n \n\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed."},{"id":"7c7e38cf-3606-4e80-99c1-2efcb248fe85","title":"Bilingual Customer Activation Manager","department":"Sales","team":"Customer Activation","employmentType":"FullTime","location":"Toronto, Canada","secondaryLocations":[{"location":"Montreal, Quebec, Canada","address":{"postalAddress":{"addressRegion":"Quebec","addressCountry":"Canada","addressLocality":"Montreal"}}}],"publishedAt":"2026-08-17T16:53:46.805+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/float/7c7e38cf-3606-4e80-99c1-2efcb248fe85","applyUrl":"https://jobs.ashbyhq.com/float/7c7e38cf-3606-4e80-99c1-2efcb248fe85/application","descriptionHtml":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
Float is seeking a Customer Activation Manager (CAM) to own the most critical phase of our customer journey — turning newly signed accounts into fully activated, revenue-generating customers. Sitting within our Sales organization, this role blends commercial impact with operational excellence: you’ll manage activations end-to-end, drive adoption momentum, and ensure customers realize tangible value fast.
You’ll lead the 120-day activation window, guiding customers through onboarding readiness, spend migration, and product adoption to ensure each account not only reaches its targeted spend penetration but also fully adopts Float as a core part of their financial operations. You’ll combine sales acumen, customer empathy, and executional discipline to drive early value realization — ensuring every customer is confident, active, and realizing measurable outcomes from Float.
This is a high-ownership, high-visibility role at the intersection of sales and customer success. If you thrive in fast-paced environments, love driving outcomes through influence and precision, and want to help shape one of Float’s most important growth engines — we want to hear from you.
Activate Customers. Unlock Revenue. Lead a portfolio of activations from handoff to go-live, ensuring each customer achieves 80%+ onboarded spend penetration and completes a timely, full implementation of the Float platform within 120 days.
Accelerate Time-to-Value. Deliver fast, structured activations that drive early ROI, reinforce value realization, and position customers for lasting adoption and success.
Own Commercial Outcomes. Combine sales acumen with executional excellence to guide customers toward the usage, behaviors, and outcomes that maximize both revenue and product impact.
Execute with Precision and Pace. Manage multiple activations in parallel with urgency and clarity, driving alignment across Sales, Product, and Risk to deliver on implementation milestones.
Solve with Ownership. Anticipate and remove blockers quickly, maintaining momentum and customer confidence throughout the activation journey.
Build for Scale. Continuously improve Float’s activation playbook, automation, and processes to deliver efficient, repeatable, high-impact customer activations at scale.
Think and Operate Like a Seller. You see activation as an extension of the sales process and connect every milestone to revenue realization.
Own the Outcome. You take full accountability for your book of business — customers live, spending, and thriving.
Put Customers First. You care deeply about delivering value that lasts beyond go-live.
Move Fast with Intention. You bring urgency, clarity, and structure to every engagement.
Raise the Bar. You constantly refine your approach, improve processes, and elevate performance standards.
Win Together. You collaborate cross-functionally to ensure every activation sets the stage for long-term customer success.
Fluency in both French and English — written and spoken — and can move effortlessly between the two with prospects, customers, and colleagues across Canada.
3–5 years in implementation, onboarding, customer success, or solutions within SaaS or fintech.
Proven experience driving commercial or consumption-based activation metrics — not just process completion.
Strong technical aptitude with integrations, payment workflows, and APIs.
Demonstrated ability to connect product adoption to measurable business outcomes.
Excellent communication and project management skills — you bring clarity, influence, and urgency.
Comfortable operating in fast-changing, high-growth environments where priorities evolve quickly.
Nice to haves:
Experience in consumption-based business models, finance or payments, or revenue-driven customer success.
Finance experience (either in fintech or experience in financial operations/accounting)
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
If you're based in Toronto or the Greater Toronto Area (the regional municipalities of Durham, Halton, Peel, and York), this is a Hybrid role. You'll work from our Toronto office on Tuesdays, Wednesdays, and Thursdays.
If you're based in Quebec, you'll work primarily from home, with occasional travel to our Toronto office for team gatherings, key meetings, and moments of in-person connection and collaboration.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
Every business that comes to Float walks through the same front door: our self-serve experience. This role owns it. You'll be the product manager for how new customers discover Float, sign up, and reach their first real moment of value — and for the stream of experiments that makes that path better every week. The systems, the frameworks, and a dedicated engineering and design team are already in place; what's missing is someone in the seat driving the engine. Your first mandate is to prove a new way in — a referral motion, a partner channel, a new segment — while dramatically raising how fast the team learns.
This is a hands-on, high-velocity seat. You'll work inside the engineering team's day-to-day rather than above it, ship small changes constantly rather than saving up for launches, and use AI to build and test far more than a squad this size normally could.
Own Float's self-serve acquisition and activation experience end to end, from first touch to an activated customer
Build and run a high-volume experiment program across that surface — deciding what to test, how to test it, and what each result actually means
Take new acquisition channels and segments from an idea to something repeatable
Work day to day with a small, dedicated engineering and design team, keeping high-value work in front of them
Prioritize a backlog that will always be longer than capacity, and be able to defend every call
Use AI to prototype, ship, and learn faster than the team could otherwise
Absorb inputs from product, engineering, design, risk, operations, and go-to-market, and turn them into one coherent plan
Share what you learn across the company so other teams can act on it
You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.
You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what's best for the business, not just your role.
You Think Big and Move Fast. You're energized by building from 0 to 1. You're not afraid to challenge the status quo, experiment quickly, and learn as you go.
You Constantly Learn and Grow. You're hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.
You Win as a Team. You're a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.
4+ years in product management, including meaningful time on a growth, self-serve, or product-led surface
Hands-on experimentation experience — you've personally run tests on a live product and can point to what moved
Fluency with more than one kind of experiment, and the judgment to know which one a given question calls for
Strong prioritization instincts, backed by reasoning you can explain and defend
Product craft: you care about the happy path and the edge cases, not just the top of the funnel
Clear, concise communication that adapts to the audience, from engineers to senior leaders
Practical, daily use of AI in how you build, prototype, and learn
You want a strategy-first seat with distance from the day-to-day build
You believe every question needs a statistically significant A/B test before you can act on it
Your growth experience is mostly upper-funnel — ads, spend, and campaigns — rather than the product experience itself
You'd rather ship one large bet a quarter than ten compounding changes
You want a fully defined backlog handed to you
You see AI as optional or theoretical rather than part of how the work gets done
Float is Toronto-based with a hybrid model: in-office collaboration days, plus occasional in-person time for workflow-discovery sessions. Remote candidates within Canada considered, with occasional travel to Toronto.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
","descriptionPlain":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.\n\n\n\nABOUT FLOAT\n\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. \n\n \n\nAs one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\n\n \n\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\n\n \n\n\nOUR PRODUCT\n\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\n\n \n\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\n\n\n\n\nAI USE IN OUR HIRING PROCESS\n\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\n\n\n\n\nABOUT THE ROLE\n\nEvery business that comes to Float walks through the same front door: our self-serve experience. This role owns it. You'll be the product manager for how new customers discover Float, sign up, and reach their first real moment of value — and for the stream of experiments that makes that path better every week. The systems, the frameworks, and a dedicated engineering and design team are already in place; what's missing is someone in the seat driving the engine. Your first mandate is to prove a new way in — a referral motion, a partner channel, a new segment — while dramatically raising how fast the team learns.\n\n\n\nThis is a hands-on, high-velocity seat. You'll work inside the engineering team's day-to-day rather than above it, ship small changes constantly rather than saving up for launches, and use AI to build and test far more than a squad this size normally could.\n\n\n\n\nWHAT YOU'LL BE RESPONSIBLE FOR\n\n - Own Float's self-serve acquisition and activation experience end to end, from first touch to an activated customer\n\n - Build and run a high-volume experiment program across that surface — deciding what to test, how to test it, and what each result actually means\n\n - Take new acquisition channels and segments from an idea to something repeatable\n\n - Work day to day with a small, dedicated engineering and design team, keeping high-value work in front of them\n\n - Prioritize a backlog that will always be longer than capacity, and be able to defend every call\n\n - Use AI to prototype, ship, and learn faster than the team could otherwise\n\n - Absorb inputs from product, engineering, design, risk, operations, and go-to-market, and turn them into one coherent plan\n\n - Share what you learn across the company so other teams can act on it\n\n\n\n\nABOUT YOU\n\n\nHERE'S WHAT SETS YOU UP FOR SUCCESS AT FLOAT:\n\n - You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.\n\n - You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what's best for the business, not just your role.\n\n - You Think Big and Move Fast. You're energized by building from 0 to 1. You're not afraid to challenge the status quo, experiment quickly, and learn as you go.\n\n - You Constantly Learn and Grow. You're hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.\n\n - You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.\n\n - You Win as a Team. You're a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.\n\n\n\n\nWHAT YOU'LL BRING\n\n - 4+ years in product management, including meaningful time on a growth, self-serve, or product-led surface\n\n - Hands-on experimentation experience — you've personally run tests on a live product and can point to what moved\n\n - Fluency with more than one kind of experiment, and the judgment to know which one a given question calls for\n\n - Strong prioritization instincts, backed by reasoning you can explain and defend\n\n - Product craft: you care about the happy path and the edge cases, not just the top of the funnel\n\n - Clear, concise communication that adapts to the audience, from engineers to senior leaders\n\n - Practical, daily use of AI in how you build, prototype, and learn\n\n\n\n\nTHIS MAY NOT BE THE ROLE FOR YOU IF: \n\n - You want a strategy-first seat with distance from the day-to-day build\n\n - You believe every question needs a statistically significant A/B test before you can act on it\n\n - Your growth experience is mostly upper-funnel — ads, spend, and campaigns — rather than the product experience itself\n\n - You'd rather ship one large bet a quarter than ten compounding changes\n\n - You want a fully defined backlog handed to you\n\n - You see AI as optional or theoretical rather than part of how the work gets done\n\n\n\n\nFLEXIBLE WORK MODEL\n\nFloat is Toronto-based with a hybrid model: in-office collaboration days, plus occasional in-person time for workflow-discovery sessions. Remote candidates within Canada considered, with occasional travel to Toronto.\n\n\n\n\nOUR HIRING PHILOSOPHY\n\nWe hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.\n\n\n\n\nWHY YOU SHOULD JOIN\n\n - Work at one of Canada's fastest-growing fintech companies\n\n - Make a real impact in a high-autonomy, high-growth role\n\n - Collaborate with an ambitious and supportive team\n\n - Competitive compensation, equity options, and benefits\n\n - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration\n\n - Enjoy catered team lunches every Tuesday, Wednesday and Thursday\n\n - Bring your pup to our dog-friendly office\n\n - Thrive in a high-trust, high-performance culture where your work truly matters\n\n \n\n\nIN SHORT\n\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\n\n \n\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed."},{"id":"6b5b28fa-f48a-4852-811b-cfddd4addced","title":"Customer Activation Manager","department":"Sales","team":"Customer Activation","employmentType":"FullTime","location":"Toronto, Canada","secondaryLocations":[],"publishedAt":"2026-08-14T19:32:42.070+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/float/6b5b28fa-f48a-4852-811b-cfddd4addced","applyUrl":"https://jobs.ashbyhq.com/float/6b5b28fa-f48a-4852-811b-cfddd4addced/application","descriptionHtml":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
Float is seeking a Customer Activation Manager (CAM) to own the most critical phase of our customer journey — turning newly signed accounts into fully activated, revenue-generating customers. Sitting within our Sales organization, this role blends commercial impact with operational excellence: you’ll manage activations end-to-end, drive adoption momentum, and ensure customers realize tangible value fast.
You’ll lead the 120-day activation window, guiding customers through onboarding readiness, spend migration, and product adoption to ensure each account not only reaches its targeted spend penetration but also fully adopts Float as a core part of their financial operations. You’ll combine sales acumen, customer empathy, and executional discipline to drive early value realization — ensuring every customer is confident, active, and realizing measurable outcomes from Float.
This is a high-ownership, high-visibility role at the intersection of sales and customer success. If you thrive in fast-paced environments, love driving outcomes through influence and precision, and want to help shape one of Float’s most important growth engines — we want to hear from you.
Activate Customers. Unlock Revenue. Lead a portfolio of activations from handoff to go-live, ensuring each customer achieves 80%+ onboarded spend penetration and completes a timely, full implementation of the Float platform within 120 days.
Accelerate Time-to-Value. Deliver fast, structured activations that drive early ROI, reinforce value realization, and position customers for lasting adoption and success.
Own Commercial Outcomes. Combine sales acumen with executional excellence to guide customers toward the usage, behaviors, and outcomes that maximize both revenue and product impact.
Execute with Precision and Pace. Manage multiple activations in parallel with urgency and clarity, driving alignment across Sales, Product, and Risk to deliver on implementation milestones.
Solve with Ownership. Anticipate and remove blockers quickly, maintaining momentum and customer confidence throughout the activation journey.
Build for Scale. Continuously improve Float’s activation playbook, automation, and processes to deliver efficient, repeatable, high-impact customer activations at scale.
Think and Operate Like a Seller. You see activation as an extension of the sales process and connect every milestone to revenue realization.
Own the Outcome. You take full accountability for your book of business — customers live, spending, and thriving.
Put Customers First. You care deeply about delivering value that lasts beyond go-live.
Move Fast with Intention. You bring urgency, clarity, and structure to every engagement.
Raise the Bar. You constantly refine your approach, improve processes, and elevate performance standards.
Win Together. You collaborate cross-functionally to ensure every activation sets the stage for long-term customer success.
3–5 years in implementation, onboarding, customer success, or solutions within SaaS or fintech.
Proven experience driving commercial or consumption-based activation metrics — not just process completion.
Strong technical aptitude with integrations, payment workflows, and APIs.
Demonstrated ability to connect product adoption to measurable business outcomes.
Excellent communication and project management skills — you bring clarity, influence, and urgency.
Comfortable operating in fast-changing, high-growth environments where priorities evolve quickly.
Nice to haves:
You're bilingual. You're fluent in both French and English — written and spoken — and can move effortlessly between the two with customers and colleagues across Canada.
Experience in consumption-based business models, finance or payments, or revenue-driven customer success.
Finance experience (either in fintech or experience in financial operations/accounting)
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
This is a hybrid role based in Toronto or the Greater Toronto Area (the regional municipalities of Durham, Halton, Peel, and York). You'll work from our Toronto office on Tuesdays, Wednesdays, and Thursdays.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
Float's Marketing team is hiring a Content Marketing Manager to grow our brand across Canada by creating, distributing, and amplifying exceptional content for the founders and finance teams behind the country’s fastest-growing companies.
Reporting to our Content & Communications Lead, you'll own our organic social channels, run the content calendar, and execute on content creation across multiple formats. We're looking for someone with strong creative instincts and a sharp sense of what performs on each platform (and why). You are the right fit if you’re excited about using AI to build new workflows and achieve an outsized impact without leaning into slop. Above all, you can craft a compelling story and tell it in any format.
Produce multi-format content: build pillar pieces on what Canadian finance teams care about, then cut them into video, social, written, and email assets.
Build and grow Float's presence across organic channels including YouTube, LinkedIn, Instagram, Reddit, and blog.
Drive the content calendar and cadence across channels, partnering with Growth Marketing so output drives acquisition and conversion, not just volume.
Run video production end to end: set the strategy and point of view, then plan, shoot, and cut it yourself.
Build and document AI workflows for research, scripting, editing, and repurposing.
Test new formats and angles, partner with our designer on the visual system, and let results decide where your effort goes.
Around 5 years of experience in content marketing, video production, or social content, ideally in B2B SaaS.
Demonstrated experience building and growing a video-first social presence, with YouTube experience strongly preferred. We'll want to see the channel and the results.
Proven comfort shooting and editing social-first video end to end: you can plan a shoot, run an interview, and cut it yourself.
Strong writing and editing ability, including the judgment to edit AI drafts and make them sharper.
A repurposing instinct: evidence that you can build one substantial asset and get real distribution out of it across multiple channels.
Practical AI fluency at the workflow level, with concrete examples of how you've used it to improve speed, quality, or experimentation.
Experience growing a brand in the Canadian market. Fintech or finance-adjacent experience is a strong plus.
Candidates must be based in Toronto to support regular in-person video creation.
You want to stay on strategy and hand production to an agency or a videographer.
Your video experience is limited to briefing others rather than shooting and editing yourself.
You're strongest in long-form written content and aren't genuinely interested in video and social media work.
You want a large team or a narrow specialty rather than a broad, hands-on creator seat.
You haven't meaningfully integrated AI into how you work.
You're uncomfortable being on camera or directing others who are.
You prefer stable, set-and-forget processes over changing how the work gets done.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
As a Strategic Finance Manager on the Float Finance team, you'll report directly to the Head of Finance and own the analytical engine behind our financial planning, reporting, and decision-making.
This is a high-exposure role, you'll partner closely with the exec team and have direct visibility into the business decisions that shape Float's trajectory. It's an opportunity to build something meaningful at one of Canada's fastest growing companies, at a stage where the work you do genuinely moves the needle.
Business Partnering: Build working relationships with GTM, Product, and People teams. Understand the key drivers of their work and translate financial data into recommendations they can act on
Financial Reporting and Analysis: Own the production of accurate, timely financial results. Build variance analyses and surface insights on business performance, identifying where we're on track and where we need to course correct
Forecasting and Modelling: Maintain and continuously improve Float's core financial models, rolling forecasts, and quarterly budget setting
Strategic Finance Analysis: Support capital allocation decisions, unit economics tracking (CAC, LTV, payback periods, gross margin), and investment case analysis. Help translate financial data into clear recommendations on where Float should and shouldn't be placing its bets
Ad Hoc Executive Analysis: Respond to analytical requests from the CEO and exec team with speed and quality. This could be anything from unit economics deep-dives to investment case analysis to quick turnaround data pulls
You have 3-5 years of experience in investment banking, management consulting, or strategic finance at a high-growth tech or fintech company.
Ideally with a bachelor’s degree (though that’s not required) in Finance, Accounting, Economics, or a related field. CPA, MBA or advanced degree preferred.
You're a strong cross-functional partner. You're comfortable working alongside GTM, Product, and other business teams to support decision-making, structure ambiguous problems, and help ship initiatives from zero to one.
Advanced financial modeling and analytical skills, with a deep understanding of financial statements, key metrics, and forecasting techniques specific to the technology industry.
You have a strong grasp of SaaS and fintech metrics: CAC, LTV, payback periods, gross margin, and sales efficiency.
You can synthesize complex analysis into clear, concise takeaways for non-finance stakeholders
You're a self-starter who takes ownership and drives work to completion with minimal hand-holding
You love start-ups. You thrive in a fast-paced, dynamic startup environment and can adapt quickly to changing priorities and business needs.
You’re an “Owner”. You’re driven, self-motivated, proactive, and take full ownership of projects and drive them to successful completion
You’re market savvy. You have a passion for technology and the startup ecosystem, with a deep understanding of industry trends and market dynamics
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 7,500 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
Float is looking for a Product Operations Manager to work alongside the team building our corporate card and spend management products. You'll be the person who decides — with data — what's worth building next, and then proves whether it worked.
This is a hands-on analytical seat with real influence over the roadmap. You'll size opportunities, build the business case for where the team should invest, and own the reporting that tells product and go-to-market teams what's actually happening. The work runs from writing your own queries through to putting a recommendation in front of leadership. Recent projects in this seat have included protecting card spend through a major payments migration and rebuilding how customer feedback gets synthesized into prioritization.
There's a second half to the job that matters just as much: making the team faster. We want someone who looks at how product decisions get researched and made, finds the parts that are slower than they need to be, and builds the automation to fix them.
Size and build the business case for roadmap initiatives, so the team can decide what to invest in with real numbers behind it.
Own the reporting and dashboards for the product area — measuring what shipped, and making the results useful to both product and go-to-market teams.
Turn customer and field feedback into a prioritization signal the team acts on, rather than a document nobody reads.
Lead the analysis behind major forward-looking investment decisions, working across teams to build and present the proposal.
Build AI-assisted workflows that make research, synthesis, and reporting materially faster — and pick the ones worth building based on impact.
Partner with data engineering to get the data you need, and write your own SQL for everything else.
Surface risks and trade-offs early, with options attached.
You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.
You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what's best for the business, not just your role.
You Think Big and Move Fast. You're energized by building from 0 to 1. You're not afraid to challenge the status quo, experiment quickly, and learn as you go.
You Constantly Learn and Grow. You're hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.
You Win as a Team. You're a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.
3–6 years in product operations, strategy and operations, growth operations, consulting, or a similarly analytical and cross-functional role in a high-growth environment.
Strong SQL and spreadsheet modelling, with the ability to work through a messy business question independently and reach a recommendation.
Experience building a business case that changed what an organization decided to invest in.
Experience building reporting, dashboards, or operating systems that improved how a team made decisions.
Strong written and verbal communication, including memos and presentations aimed at leadership.
Practical AI fluency, with concrete examples of automating real workflows and the improvement it produced.
Comfort working across product, data, go-to-market, and leadership stakeholders, and holding several priorities at once.
You are not comfortable being hands-on with data — pulling it, querying it, and modelling it yourself.
You prefer clearly defined scope over deciding for yourself what matters most this week.
You're happier producing analysis than making a recommendation and standing behind it.
You tend to open more than you finish.
You treat AI as optional, theoretical, or someone else's job.
You're more excited by owning a process than by moving the business.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
Float is hiring a Founding Lead to own and accelerate Float Intelligence end to end, across the technical foundations, the data, and the product experiences, all under a single mandate. Float Intelligence is how we bring agentic AI finance to every business in Canada: a product that does the finance work our customers do by hand today, coding transactions, chasing receipts, checking spend against policy, and gathering invoices out of inboxes and vendor portals. We shipped the first version this year and it worked. Now we are building the rest of it, and we are building it fast.
You would lead a small, fast-moving team of product engineers and data/ML engineers, reporting directly to the Head of Product. This is intentionally a hybrid seat across Engineering and Product leadership. You own the roadmap for what gets built, and you make the technical calls: model choice, evaluation, what has to be deterministic, and what a launch is gated on. The team ships into other product teams' surfaces and builds net-new surfaces that put AI directly in front of customers.
This is a true end-to-end owner role. The people who do best here are ex-founders and highly capable technical leaders with strong commercial product taste, opinionated about both what to build and how to build it, and drawn to the highest-leverage, most cutting-edge AI work across Float's entire product surface.
Leading, growing, and developing a small team of product engineers and data/ML engineers.
Owning the roadmap for Float's AI experiences alongside the Head of Product, including proposing new bets.
Taking AI products from zero to one, from exploratory proofs of concept through to the experiences that reach customers at scale.
Making the technical calls: model and LLM approach, evaluation design, and the infrastructure for scale, latency, and inference cost.
Building the shared platform layer, where required for: extraction, evaluation, observability, agent and prompt frameworks, and data pipelines, that other product teams build on rather than rebuild.
Equipping internal product teams with the AI models and engines they need to ship the experiences they want, and building new customer-facing surfaces that expose those experiences directly.
Partnering with the product managers whose areas these experiences ship into, so each one lands well and ownership is clear afterward.
Deciding what to stop, since exploratory work only pays off when the things that are not working get killed quickly.
You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.
You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what's best for the business, not just your role.
You Think Big and Move Fast. You're energized by building from 0 to 1. You're not afraid to challenge the status quo, experiment quickly, and learn as you go.
You Constantly Learn and Grow. You're hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.
You Win as a Team. You're a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.
7+ years in software engineering, including time at a company with a strong engineering culture where you reached a senior or staff level.
2+ years managing engineers, ideally including people whose specialty is not your own.
Hands-on experience building and shipping AI or LLM-backed products to real users — not prototypes or internal experiments.
Past experience building 0→1 products or founding a software business.
Real depth in the parts that make AI products work in production: evaluation design, infrastructure at scale, latency, and managing inference cost with vendors.
A track record of building something 0→1, whether as a founder, an early engineer, or the person who started a product line inside a larger company.
Product instincts strong enough to own a roadmap: choosing what to build, sequencing it, and defending what you left out.
Comfort working across other teams' surfaces and getting alignment without formal authority.
Nice to have: experience fine-tuning models, or a data science or ML engineering background.
You want a defined roadmap handed to you. Direction will come from the Head of Product for the first initiatives, but a lead who never brings their own ideas forward is not what this seat needs.
Your AI experience is prototypes and demos rather than something that carried production traffic and real consequences when it was wrong.
You have only worked inside a mature platform with dedicated data, infrastructure and SRE teams underneath you.
You are a product leader who does not want to make technical decisions, or an engineer who does not want to own product outcomes. This role is both.
You have not managed people, or you would rather not.
You prefer certainty. A meaningful share of this work will be exploratory, and some of it will be killed.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
As a Customer Success Manager, you’ll play a critical role in ensuring our customers successfully adopt and maximize the value of Float from the moment they onboard and throughout their journey. You’ll be a trusted partner, working closely with customers to drive strong adoption, mitigate risks, and unlock long-term growth opportunities.
At Float, we believe great customer success is about building meaningful partnerships and unlocking long-term value for our customers. If you’re passionate about driving adoption, mitigating risks, and helping businesses scale their financial operations, we’d love to hear from you!
This is a remote role based in Quebec. You'll work primarily from home, with occasional travel to our Toronto office for team gatherings, key meetings, and moments of in-person connection and collaboration.
Build deep relationships with customers as they begin their Float journey, ensuring a smooth and successful onboarding experience.
Partner with key stakeholders to define success criteria and measurable outcomes for their initial adoption of Float.
Identify long-term expansion opportunities by deeply understanding each customer’s broader financial operations and future needs.
Ensure customers stay on track with their year-one objectives, including spend targets and product adoption milestones.
Serve as a strategic partner post-onboarding to drive continued engagement, training, and advocacy within customer organizations.
Proactively monitor customer health signals and usage patterns, ensuring any barriers to adoption are addressed early.
Identify risks across your book of business and develop proactive mitigation plans in partnership with cross-functional teams.
Ensure customers remain engaged and see ongoing value from Float by addressing potential churn indicators before they escalate.
Support customers through any transitions, ensuring they continue to leverage Float’s full capabilities.
Drive customer adoption of Float’s full suite of features, ensuring teams maximize the value of corporate and employee spend management.
Advocate for customer participation in Float’s Early Adopter Programs, gathering insights to shape future product iterations.
Educate and inspire customers to explore new ways to optimize their workflows with Float’s evolving capabilities.
Identify opportunities for growth across your aligned Book of Business.
Provide insight and strategic recommendations on how Float can best serve our customers, from social proof to feature enhancements.
Partner with internal teams to leverage customer feedback for product development and operational improvements.
Help accelerate learning cycles by engaging customers who share our passion for simplifying corporate spending.
Collaborate on initiatives that impact Float’s customers, from onboarding programs to strategic campaigns that drive engagement and growth.
Support the development and execution of scalable processes that enhance the customer experience at every stage of their journey.
About You
You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.
You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what’s best for the business, not just your role.
You Think Big and Move Fast. You’re energized by building from 0 to 1. You’re not afraid to challenge the status quo, experiment quickly, and learn as you go.
You Constantly Learn and Grow. You’re hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.
You Win as a Team. You’re a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.
You're bilingual. You're fluent in both French and English — written and spoken — and can move effortlessly between the two with customers and colleagues across Canada.
You’ve got the experience. To be successful in this role, we’re looking for a Customer Success Manager with 3+ years of experience managing a book of 50+ customers simultaneously. You have a proven track record of driving product adoption, retention, and expansion within a B2B customer-base.
Nice to have: CPA, CA, CFA designation
You know how to leverage data. You prioritize your efforts based on insights—analyzing customer usage, engagement trends, and success metrics to focus on the highest-impact activities. You’re comfortable with using technology to forecast risk, drive adoption, and measure success.
You’re eager to continue learning. You take a curious and problem-solving approach to customer challenges, always seeking to understand the ‘why’ behind every issue. You’re resourceful, adaptable, and energized by finding creative solutions that drive customer success.
You believe the customer comes first. You’re a strong advocate for your customers and bring their voice into internal conversations to enhance their experience. You actively contribute to internal initiatives, such as playbook development, process improvements, or customer advocacy programs, to scale impact beyond your own book of business.
You understand the market. Experience working with finance, accounting, or payments-related products is a plus. You understand the commercial side of customer success, aligning customer needs with business goals and identifying win-win opportunities for expansion.
You need close day-to-day direction rather than working independently
You’re not energized by feedback or fast-paced change
You’re seeking predictability over adaptability
You’re not comfortable making decisions in ambiguous situations
You prefer to stay in your lane rather than collaborate cross-functionally
You don’t feel a strong connection to Float’s mission or the product we’re building
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.
","descriptionPlain":"ABOUT FLOAT\n\nFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. \n\n \n\nAs one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.\n\n \n\nAt Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.\n\n \n\n\nOUR PRODUCT\n\nFloat is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.\n\n \n\nOur team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.\n\n\n\n\nAI USE IN OUR HIRING PROCESS\n\nWe use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.\n\n\n\n\nABOUT THE ROLE\n\nAs a Customer Success Manager, you’ll play a critical role in ensuring our customers successfully adopt and maximize the value of Float from the moment they onboard and throughout their journey. You’ll be a trusted partner, working closely with customers to drive strong adoption, mitigate risks, and unlock long-term growth opportunities.\n\n\n\nAt Float, we believe great customer success is about building meaningful partnerships and unlocking long-term value for our customers. If you’re passionate about driving adoption, mitigating risks, and helping businesses scale their financial operations, we’d love to hear from you!\n\n\n\nThis is a remote role based in Quebec. You'll work primarily from home, with occasional travel to our Toronto office for team gatherings, key meetings, and moments of in-person connection and collaboration.\n\n\n\n\nWHAT YOU'LL BE RESPONSIBLE FOR\n\n\nBUILDING AN EARLY FOUNDATION FOR LONG-TERM SUCCESS\n\n - Build deep relationships with customers as they begin their Float journey, ensuring a smooth and successful onboarding experience.\n\n - Partner with key stakeholders to define success criteria and measurable outcomes for their initial adoption of Float.\n\n - Identify long-term expansion opportunities by deeply understanding each customer’s broader financial operations and future needs.\n\n - Ensure customers stay on track with their year-one objectives, including spend targets and product adoption milestones.\n\n - Serve as a strategic partner post-onboarding to drive continued engagement, training, and advocacy within customer organizations.\n\n - Proactively monitor customer health signals and usage patterns, ensuring any barriers to adoption are addressed early.\n\n\nPROACTIVELY MANAGING RISK AND RETENTION\n\n - Identify risks across your book of business and develop proactive mitigation plans in partnership with cross-functional teams.\n\n - Ensure customers remain engaged and see ongoing value from Float by addressing potential churn indicators before they escalate.\n\n - Support customers through any transitions, ensuring they continue to leverage Float’s full capabilities.\n\n\nCHAMPIONING PRODUCT ADOPTION & DRIVING INNOVATION\n\n - Drive customer adoption of Float’s full suite of features, ensuring teams maximize the value of corporate and employee spend management.\n\n - Advocate for customer participation in Float’s Early Adopter Programs, gathering insights to shape future product iterations.\n\n - Educate and inspire customers to explore new ways to optimize their workflows with Float’s evolving capabilities.\n\n - Identify opportunities for growth across your aligned Book of Business. \n\n\nBEING THE VOICE OF THE CUSTOMER AT FLOAT\n\n - Provide insight and strategic recommendations on how Float can best serve our customers, from social proof to feature enhancements.\n\n - Partner with internal teams to leverage customer feedback for product development and operational improvements.\n\n - Help accelerate learning cycles by engaging customers who share our passion for simplifying corporate spending.\n\n - Collaborate on initiatives that impact Float’s customers, from onboarding programs to strategic campaigns that drive engagement and growth.\n\n - Support the development and execution of scalable processes that enhance the customer experience at every stage of their journey.\n\n\n\nAbout You\n\n\nHERE’S WHAT SETS YOU UP FOR SUCCESS AT FLOAT:\n\n - You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.\n\n - You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what’s best for the business, not just your role.\n\n - You Think Big and Move Fast. You’re energized by building from 0 to 1. You’re not afraid to challenge the status quo, experiment quickly, and learn as you go.\n\n - You Constantly Learn and Grow. You’re hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.\n\n - You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.\n\n - You Win as a Team. You’re a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.\n\n\n\n\nIN ADDITION TO LIVING OUR VALUES...\n\n - You're bilingual. You're fluent in both French and English — written and spoken — and can move effortlessly between the two with customers and colleagues across Canada.\n\n - You’ve got the experience. To be successful in this role, we’re looking for a Customer Success Manager with 3+ years of experience managing a book of 50+ customers simultaneously. You have a proven track record of driving product adoption, retention, and expansion within a B2B customer-base. \n \n - Nice to have: CPA, CA, CFA designation\n\n - You know how to leverage data. You prioritize your efforts based on insights—analyzing customer usage, engagement trends, and success metrics to focus on the highest-impact activities. You’re comfortable with using technology to forecast risk, drive adoption, and measure success.\n\n - You’re eager to continue learning. You take a curious and problem-solving approach to customer challenges, always seeking to understand the ‘why’ behind every issue. You’re resourceful, adaptable, and energized by finding creative solutions that drive customer success.\n\n - You believe the customer comes first. You’re a strong advocate for your customers and bring their voice into internal conversations to enhance their experience. You actively contribute to internal initiatives, such as playbook development, process improvements, or customer advocacy programs, to scale impact beyond your own book of business.\n\n - You understand the market. Experience working with finance, accounting, or payments-related products is a plus. You understand the commercial side of customer success, aligning customer needs with business goals and identifying win-win opportunities for expansion.\n\n\n\n\nTHIS MAY NOT BE THE ROLE FOR YOU IF: \n\n - You need close day-to-day direction rather than working independently\n\n - You’re not energized by feedback or fast-paced change\n\n - You’re seeking predictability over adaptability\n\n - You’re not comfortable making decisions in ambiguous situations\n\n - You prefer to stay in your lane rather than collaborate cross-functionally\n\n - You don’t feel a strong connection to Float’s mission or the product we’re building\n\n\n\n\nWHY YOU SHOULD JOIN\n\n - Work at one of Canada's fastest-growing fintech companies\n\n - Make a real impact in a high-autonomy, high-growth role\n\n - Collaborate with an ambitious and supportive team\n\n - Competitive compensation, equity options, and benefits\n\n - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration\n\n - Enjoy catered team lunches every Tuesday, Wednesday and Thursday\n\n - Bring your pup to our dog-friendly office\n\n - Thrive in a high-trust, high-performance culture where your work truly matters\n\n \n\n\nIN SHORT\n\nAt Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.\n\n \n\nWe’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed."},{"id":"af888874-7f61-4a2c-8037-91ada6157a1d","title":"Partner Success Manager","department":"Post-Sales","team":"Customer Success","employmentType":"FullTime","location":"Toronto, Canada","secondaryLocations":[],"publishedAt":"2026-08-27T14:52:44.609+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/float/af888874-7f61-4a2c-8037-91ada6157a1d","applyUrl":"https://jobs.ashbyhq.com/float/af888874-7f61-4a2c-8037-91ada6157a1d/application","descriptionHtml":"This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
As a Partner Success Manager, you'll own the relationship between Float and the accounting firms, bookkeepers, fractional CFOs, affiliates, VCs, and consultants who refer their clients to us. Partner-referred customers have higher activation, adoption and retention rates than direct — and the channel is growing fast. Today it's run by a lean team, which means this role comes with real scope from day one: you'll own strategy, build the playbook, and help decide how we scale it.
If you're energized by building a process that doesn't exist yet, and by creating urgency on other people's behalf, we'd love to hear from you.
Build and run the motion that increases the average number of clients per partner.
Own monthly and quarterly business reviews, multi-product attach, and partner payouts across your book.
Re-engage partners on Float’s entire product suite.
Identify and pursue expansion opportunities across your assigned partner portfolio.
Be the one person a partner can reach for anything across every client account they run. Partners advise their own clients on what you tell them, so a slow answer costs them credibility they can't get back.
Hold a response standard higher than standard customer support. Partners manage books of five to a thousand clients each and expect to be treated accordingly.
Support partners through platform changes and transitions so they keep using Float's full capability set.
Flag and prioritize the operational gaps that block scale, including the partner-to-client data join, deployment reporting, and benefits application, feeding directly into Engineering and Rev Ops priorities.
Push for the data (rep involvement, referral reason, funnel stage) that would let Float measure, not guess, what actually drives a partner from signing to spending.
Bring partner feedback into product and process conversations, the same role a CSM plays for direct customers.
You Put Customers First, Always. You care deeply about delivering meaningful value, and you extend that instinct to partners and the clients they bring us, not just Float's direct customers.
You Act Like an Owner. You take responsibility for outcomes, including ones without a system to track them yet, and do what's best for the channel, not just your role.
You Think Big and Move Fast. You're energized by building from 0 to 1. Partnerships run on one operator today; you're not waiting for someone else to build the playbook.
You Constantly Learn and Grow. You're hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
You Raise the Bar. You care about doing things well and efficiently, balancing the urgency of an eight-week activation window with the rigor partners expect from a firm they're building their practice around.
You Win as a Team. You're a generous collaborator across Sales, Support, Approvals and Product. You lift others up and help make the team stronger.
You've got the experience. We're looking for a Partner Success Manager with 3+ years in customer success, account management, or channel partnerships within B2B SaaS or fintech, with a proven record of driving adoption and retention across a portfolio of accounts or partners.
Nice to have:
CPA, CA or CFA designation, or direct experience working with accountants, bookkeepers, or fractional CFOs, the profile of a Float partner.
You're bilingual. Fluent in French and English, written and spoken, moving effortlessly between the two with partners and colleagues across Canada.
You know how to leverage data. You prioritize your effort based on insight, not habit, and you're comfortable working across Salesforce, Euler and Snowflake even though nothing joins them today.
You create urgency without authority. Partners aren't your direct reports. You get referred clients moving through KYB and funding by building trust and reach, not by escalating.
You believe partners come first. You're a strong advocate who brings their voice into internal conversations, and you contribute to playbook development and process improvements that scale beyond your own book.
You understand the market. Experience in finance, accounting, or payments-related products is a plus. You understand what makes an accounting or advisory practice tick, and you can align a partner's business model with Float's.
You need a mature system and a written playbook before you can perform. This channel doesn't have one yet.
You're not comfortable creating urgency without formal authority.
You need close day-to-day direction rather than working independently.
You're not energized by feedback or fast-paced change.
You prefer to stay in your lane rather than collaborate across Sales, Support, Approvals and Product.
You don't feel a strong connection to Float's mission or the product we're building.
We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.
Own the highest-quality acquisition channel at one of Canada's fastest-growing fintechs. Partner-referred customers churn at less than half the rate of direct and adopt more products.
Build the playbook instead of maintaining someone else's. Partnerships run on one operator and a part-time BDR today.
Move in Float's uncontested window. A competitor's channel team won't be effective until Q1 FY27, so this year is Float's run at the best partners in Canada.
Competitive compensation, equity options, and benefits.
Hybrid work model. We are based in Toronto with in-office days for connection and collaboration.
Catered team lunches every Tuesday, Wednesday and Thursday.
Bring your pup to our dog-friendly office.
Thrive in a high-trust, high-performance culture where your work truly matters.
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.