Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.
Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.
We’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.
In short: we let healthcare teams move fast, safely.
Freshpaint is backed by some of the most respected names in technology, including:
Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)
Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)
We’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.
We’re looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving. You’re someone who enjoys digging into complex systems, reading code, and figuring out how things work under the hood to resolve customer issues. You take full ownership from first report to final resolution, and you’re driven to not just fix problems, but to improve the overall customer experience. You’re an empathetic communicator who can translate technical details clearly, and a proactive partner who surfaces insights to improve the product and support processes.
In this role, you’ll serve as a frontline technical expert, helping customers navigate and troubleshoot a complex product. You’ll investigate issues by working directly in the codebase and across systems, using tools like Go, TypeScript, and SQL to identify root causes and deliver solutions. You’ll collaborate closely with Engineering, Customer Success, and Product to resolve issues, improve workflows, and advocate for customer needs. Your work will directly shape both the customer experience and the evolution of the product.
Own and drive customer issues to resolution end-to-end
Troubleshoot and resolve complex technical issues across the stack
Investigate application behavior using Go, TypeScript, and SQL
Analyze system architecture and code to identify root causes
Partner cross-functionally with Engineering, Customer Success, and Account teams
Support customers across the full lifecycle, including onboarding and ongoing usage
Communicate technical issues clearly to both technical and non-technical audiences
Create and maintain internal runbooks and customer-facing documentation
Surface customer feedback and insights to inform product improvements
2+ years in a technical support, solutions engineering, or software engineering role
2+ years in a customer-facing position
Ability to read and write code (Go, JavaScript/TypeScript preferred)
Experience troubleshooting across frontend and backend systems
Strong analytical and problem-solving skills with a self-service mindset
Clear and effective communicator across a range of audiences
Highly organized, able to manage multiple issues and priorities simultaneously
Customer-first mindset with strong empathy and ownership
Familiarity with databases & SQL
Familiarity with debugging production environments
Experience working with SQL and data-heavy systems
Background collaborating closely with Product and Engineering teams
Contributions to technical documentation, help centers, or knowledge bases
We take care of our team—here’s a peek at what you get when you join:
Competitive pay + generous equity
Half-day Fridays, every Friday
16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
Flexible PTO with a required 2-week minimum
Top-tier health, dental & vision (100% covered for you, 80% for dependents)
Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)
And more! Check out our careers page for the full list.
","descriptionPlain":"ABOUT FRESHPAINT: \n\nHealthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.\n\nHospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.\n\n\nFRESHPAINT ELIMINATES THAT TRADE-OFF.\n\nWe’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.\n\nIn short: we let healthcare teams move fast, safely.\n\n\nBACKED BY TOP INVESTORS\n\nFreshpaint is backed by some of the most respected names in technology, including:\n\n - Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)\n\n - Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)\n\nWe’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.\n\n\nWHO WE’RE LOOKING FOR\n\nWe’re looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving. You’re someone who enjoys digging into complex systems, reading code, and figuring out how things work under the hood to resolve customer issues. You take full ownership from first report to final resolution, and you’re driven to not just fix problems, but to improve the overall customer experience. You’re an empathetic communicator who can translate technical details clearly, and a proactive partner who surfaces insights to improve the product and support processes.\n\n\n\n\nWHAT YOU’LL BE DOING\n\nIn this role, you’ll serve as a frontline technical expert, helping customers navigate and troubleshoot a complex product. You’ll investigate issues by working directly in the codebase and across systems, using tools like Go, TypeScript, and SQL to identify root causes and deliver solutions. You’ll collaborate closely with Engineering, Customer Success, and Product to resolve issues, improve workflows, and advocate for customer needs. Your work will directly shape both the customer experience and the evolution of the product.\n\n\n\n\nPRIMARY RESPONSIBILITIES\n\n - Own and drive customer issues to resolution end-to-end\n\n - Troubleshoot and resolve complex technical issues across the stack\n\n - Investigate application behavior using Go, TypeScript, and SQL\n\n - Analyze system architecture and code to identify root causes\n\n - Partner cross-functionally with Engineering, Customer Success, and Account teams\n\n - Support customers across the full lifecycle, including onboarding and ongoing usage\n\n - Communicate technical issues clearly to both technical and non-technical audiences\n\n - Create and maintain internal runbooks and customer-facing documentation\n\n - Surface customer feedback and insights to inform product improvements\n\n\nDESIRED SKILLS & EXPERIENCE\n\n - 2+ years in a technical support, solutions engineering, or software engineering role\n\n - 2+ years in a customer-facing position\n\n - Ability to read and write code (Go, JavaScript/TypeScript preferred)\n\n - Experience troubleshooting across frontend and backend systems\n\n - Strong analytical and problem-solving skills with a self-service mindset\n\n - Clear and effective communicator across a range of audiences\n\n - Highly organized, able to manage multiple issues and priorities simultaneously\n\n - Customer-first mindset with strong empathy and ownership\n\n - Familiarity with databases & SQL\n\n\nNICE TO HAVES\n\n - Familiarity with debugging production environments\n\n - Experience working with SQL and data-heavy systems\n\n - Background collaborating closely with Product and Engineering teams\n\n - Contributions to technical documentation, help centers, or knowledge bases\n\n\nPERKS & BENEFITS\n\nWe take care of our team—here’s a peek at what you get when you join:\n\n - Competitive pay + generous equity\n\n - Half-day Fridays, every Friday\n\n - 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)\n\n - Flexible PTO with a required 2-week minimum\n\n - Top-tier health, dental & vision (100% covered for you, 80% for dependents)\n\n - Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)\n\nAnd more! Check out our careers page https://www.freshpaint.io/careers for the full list."},{"id":"87e72e22-195c-4b38-8133-a8c805552b50","title":"Senior Enterprise Account Manager","department":"Customer Success","team":"Customer Success","employmentType":"FullTime","location":"Remote - US","secondaryLocations":[],"publishedAt":"2026-09-03T23:44:22.585+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"USA"}},"jobUrl":"https://jobs.ashbyhq.com/freshpaint/87e72e22-195c-4b38-8133-a8c805552b50","applyUrl":"https://jobs.ashbyhq.com/freshpaint/87e72e22-195c-4b38-8133-a8c805552b50/application","descriptionHtml":"Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.
Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.
We’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.
In short: we let healthcare teams move fast, safely.
Freshpaint is backed by some of the most respected names in technology, including:
Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)
Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)
We’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.
Who we’re looking for
Freshpaint helps healthcare companies collect, safeguard, and activate customer data so they can run modern analytics and marketing while staying HIPAA compliant. We are a high-slope, high-EQ team that moves quickly, takes ownership, and puts customers first.
We are looking for a Senior Enterprise Account Manager who can own a portfolio of complex healthcare customers, drive measurable outcomes, and grow revenue through thoughtful, consultative partnership. You are as comfortable in strategic conversations with executives as you are deep in product adoption metrics. You thrive in an early-stage, remote environment where you have real ownership, build repeatable processes, and run toward fires instead of away from them.
What you’ll be doing
You will own the full lifecycle relationship for a book of strategic customers. You will help them navigate the healthcare data privacy landscape, adopt Freshpaint deeply across their stack, and expand their use of our platform over time. You will be directly responsible for net revenue retention across your accounts by driving adoption, renewals, and expansion while keeping customer outcomes at the center of every decision.
Primary responsibilities
Own net revenue retention and ARR across a book of ~25–35 strategic customers.
Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.
Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
Travel up to 30% for onsite visits, conferences, and Freshpaint events.
Desired skills & experience
7+ years in customer-facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.
Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.
Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
Excellent written and verbal communication, including running business reviews and presenting to C-level audiences.
Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces.
Nice to haves
Experience working with customer data, analytics, or marketing technology products.
Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups.
Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.
Experience with analytics tools or warehouses (for example, Looker, Tableau, Snowflake, Redshift).
Exposure to common go-to-market frameworks such as MEDDIC or Command of the Message.
We take care of our team—here’s a peek at what you get when you join:
Competitive pay + generous equity
Half-day Fridays, every Friday
16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
Flexible PTO with a required 2-week minimum
Top-tier health, dental & vision (100% covered for you, 80% for dependents)
Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)
And more! Check out our careers page for the full list.
","descriptionPlain":"ABOUT FRESHPAINT: \n\nHealthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.\n\nHospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.\n\n\nFRESHPAINT ELIMINATES THAT TRADE-OFF.\n\nWe’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.\n\nIn short: we let healthcare teams move fast, safely.\n\n\nBACKED BY TOP INVESTORS\n\nFreshpaint is backed by some of the most respected names in technology, including:\n\n - Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)\n\n - Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)\n\nWe’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.\n\nWho we’re looking for\nFreshpaint helps healthcare companies collect, safeguard, and activate customer data so they can run modern analytics and marketing while staying HIPAA compliant. We are a high-slope, high-EQ team that moves quickly, takes ownership, and puts customers first.\n\nWe are looking for a Senior Enterprise Account Manager who can own a portfolio of complex healthcare customers, drive measurable outcomes, and grow revenue through thoughtful, consultative partnership. You are as comfortable in strategic conversations with executives as you are deep in product adoption metrics. You thrive in an early-stage, remote environment where you have real ownership, build repeatable processes, and run toward fires instead of away from them.\n\nWhat you’ll be doing\n\nYou will own the full lifecycle relationship for a book of strategic customers. You will help them navigate the healthcare data privacy landscape, adopt Freshpaint deeply across their stack, and expand their use of our platform over time. You will be directly responsible for net revenue retention across your accounts by driving adoption, renewals, and expansion while keeping customer outcomes at the center of every decision.\n\nPrimary responsibilities\n\n - Own net revenue retention and ARR across a book of ~25–35 strategic customers.\n\n - Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.\n\n - Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.\n\n - Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.\n\n - Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.\n\n - Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.\n\n - Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.\n\n - Travel up to 30% for onsite visits, conferences, and Freshpaint events.\n\nDesired skills & experience\n\n - 7+ years in customer-facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.\n\n - Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.\n\n - Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.\n\n - Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.\n\n - Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.\n\n - Excellent written and verbal communication, including running business reviews and presenting to C-level audiences.\n\n - Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces.\n\nNice to haves\n\n - Experience working with customer data, analytics, or marketing technology products.\n\n - Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups.\n\n - Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.\n\n - Experience with analytics tools or warehouses (for example, Looker, Tableau, Snowflake, Redshift).\n\n - Exposure to common go-to-market frameworks such as MEDDIC or Command of the Message.\n\n\nPERKS & BENEFITS\n\nWe take care of our team—here’s a peek at what you get when you join:\n\n - Competitive pay + generous equity\n\n - Half-day Fridays, every Friday\n\n - 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)\n\n - Flexible PTO with a required 2-week minimum\n\n - Top-tier health, dental & vision (100% covered for you, 80% for dependents)\n\n - Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)\n\nAnd more! Check out our careers page https://www.freshpaint.io/careers for the full list."},{"id":"d4de2596-a3aa-43d6-a4f3-963c0cd9d9bd","title":"Enterprise Account Manager","department":"Customer Success","team":"Customer Success","employmentType":"FullTime","location":"Remote - US","secondaryLocations":[],"publishedAt":"2026-09-03T23:43:34.654+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"USA"}},"jobUrl":"https://jobs.ashbyhq.com/freshpaint/d4de2596-a3aa-43d6-a4f3-963c0cd9d9bd","applyUrl":"https://jobs.ashbyhq.com/freshpaint/d4de2596-a3aa-43d6-a4f3-963c0cd9d9bd/application","descriptionHtml":"Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.
Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.
We’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.
In short: we let healthcare teams move fast, safely.
Freshpaint is backed by some of the most respected names in technology, including:
Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)
Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)
We’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.
Who we’re looking for
Freshpaint helps healthcare companies collect, safeguard, and activate customer data so they can run modern analytics and marketing while staying HIPAA compliant. We are a high-slope, high-EQ team that moves quickly, takes ownership, and puts customers first.
We are looking for an Enterprise Account Manager who can own a portfolio of complex healthcare customers, drive measurable outcomes, and grow revenue through thoughtful, consultative partnership. You are as comfortable in strategic conversations with executives as you are deep in product adoption metrics. You thrive in an early-stage, remote environment where you have real ownership, build repeatable processes, and run toward fires instead of away from them.
What you’ll be doing
You will own the full lifecycle relationship for a book of Enterprise customers. You will help them navigate the healthcare data privacy landscape, adopt Freshpaint deeply across their stack, and expand their use of our platform over time. You will be directly responsible for net revenue retention across your accounts by driving adoption, renewals, and expansion while keeping customer outcomes at the center of every decision.
Primary responsibilities
Own net revenue retention and ARR across a book of ~60-100 Enterprise customers.
Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.
Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
Travel up to 30% for onsite visits, conferences, and Freshpaint events.
Desired skills & experience
3+ years in customer-facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.
Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.
Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
Excellent written and verbal communication, including running business reviews and presenting to C-level audiences.
Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces.
Nice to haves
Experience working with customer data, analytics, or marketing technology products.
Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups.
Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.
Experience with analytics tools or warehouses (for example, Looker, Tableau, Snowflake, Redshift).
Exposure to common go-to-market frameworks such as MEDDIC or Command of the Message.
We take care of our team—here’s a peek at what you get when you join:
Competitive pay + generous equity
Half-day Fridays, every Friday
16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
Flexible PTO with a required 2-week minimum
Top-tier health, dental & vision (100% covered for you, 80% for dependents)
Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)
And more! Check out our careers page for the full list.
","descriptionPlain":"ABOUT FRESHPAINT: \n\nHealthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.\n\nHospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.\n\n\nFRESHPAINT ELIMINATES THAT TRADE-OFF.\n\nWe’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.\n\nIn short: we let healthcare teams move fast, safely.\n\n\nBACKED BY TOP INVESTORS\n\nFreshpaint is backed by some of the most respected names in technology, including:\n\n - Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)\n\n - Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)\n\nWe’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.\n\nWho we’re looking for\nFreshpaint helps healthcare companies collect, safeguard, and activate customer data so they can run modern analytics and marketing while staying HIPAA compliant. We are a high-slope, high-EQ team that moves quickly, takes ownership, and puts customers first.\n\nWe are looking for an Enterprise Account Manager who can own a portfolio of complex healthcare customers, drive measurable outcomes, and grow revenue through thoughtful, consultative partnership. You are as comfortable in strategic conversations with executives as you are deep in product adoption metrics. You thrive in an early-stage, remote environment where you have real ownership, build repeatable processes, and run toward fires instead of away from them.\n\nWhat you’ll be doing\n\nYou will own the full lifecycle relationship for a book of Enterprise customers. You will help them navigate the healthcare data privacy landscape, adopt Freshpaint deeply across their stack, and expand their use of our platform over time. You will be directly responsible for net revenue retention across your accounts by driving adoption, renewals, and expansion while keeping customer outcomes at the center of every decision.\n\nPrimary responsibilities\n\n - Own net revenue retention and ARR across a book of ~60-100 Enterprise customers.\n\n - Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.\n\n - Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.\n\n - Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.\n\n - Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.\n\n - Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.\n\n - Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.\n\n - Travel up to 30% for onsite visits, conferences, and Freshpaint events.\n\nDesired skills & experience\n\n - 3+ years in customer-facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.\n\n - Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.\n\n - Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.\n\n - Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.\n\n - Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.\n\n - Excellent written and verbal communication, including running business reviews and presenting to C-level audiences.\n\n - Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces.\n\nNice to haves\n\n - Experience working with customer data, analytics, or marketing technology products.\n\n - Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups.\n\n - Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.\n\n - Experience with analytics tools or warehouses (for example, Looker, Tableau, Snowflake, Redshift).\n\n - Exposure to common go-to-market frameworks such as MEDDIC or Command of the Message.\n\n\nPERKS & BENEFITS\n\nWe take care of our team—here’s a peek at what you get when you join:\n\n - Competitive pay + generous equity\n\n - Half-day Fridays, every Friday\n\n - 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)\n\n - Flexible PTO with a required 2-week minimum\n\n - Top-tier health, dental & vision (100% covered for you, 80% for dependents)\n\n - Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)\n\nAnd more! Check out our careers page https://www.freshpaint.io/careers for the full list."},{"id":"f9bb97ed-5770-4bc0-bff3-9b5cf95ff37c","title":"Head of Finance","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Remote - US","secondaryLocations":[],"publishedAt":"2026-10-01T21:48:33.461+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"USA"}},"jobUrl":"https://jobs.ashbyhq.com/freshpaint/f9bb97ed-5770-4bc0-bff3-9b5cf95ff37c","applyUrl":"https://jobs.ashbyhq.com/freshpaint/f9bb97ed-5770-4bc0-bff3-9b5cf95ff37c/application","descriptionHtml":"Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.
Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.
We’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.
In short: we let healthcare teams move fast, safely.
Freshpaint is backed by some of the most respected names in technology, including:
Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)
Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)
We’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.
Who we’re looking for
We're looking for a hands-on, strategic finance leader to serve as Freshpaint's Head of Finance. You've owned accounting, not just FP&A: you've run the monthly close, owned the P&L, balance sheet, cashflow and ideally taken a company through an audit. You also bring the SaaS FP&A chops and commercial instincts to be a true partner to leadership. You don't wait to be told what the business needs: you define the path, make clear recommendations on where to invest and when to pull back, and drive execution with conviction. You're a doer who builds lean, scalable systems, thrives on turning ambiguity into structure, and is hungry to grow your visibility with our board and investors.
What you’ll be doing
As Freshpaint's Head of Finance, you'll own the finance function that powers our next stage of growth. Reporting directly to the CEO, you'll run day-to-day finance operations, from the books and monthly close to designing how we plan, budget, forecast, and measure the business. We've moved from a marketing-led to a sales-led GTM motion, so you'll play a central role in how we invest in growth, pressure-test our commercial economics, and manage runway. Over time, you'll build a strong presence with our board and investors as we prepare for what's next. This is a highly visible, hands-on role for a finance operator who wants to shape how a company runs, not just report on it.
Primary Responsibilities
Financial operations & accounting
Own the monthly close, P&L, balance sheet, cashflow, and ensure accurate, timely financial statements.
Maintain strong controls and audit readiness across accounting, revenue recognition, tax, and treasury.
Manage our day-to-day finance team and external accounting partner, keeping the finance org lean and high-leverage.
Design and operationalize our financial operating model: processes, systems, reporting cadences, and budget ownership across teams.
Strategic planning & FP&A
Own annual planning, budgeting, and rolling forecasts, with clear budget owners, org ratios, and spend guardrails.
Build and maintain scalable, driver-based financial models that support scenario planning, hiring plans, and long-term strategy.
Drive operational discipline around spend, cash flow, and runway management.
Partner with GTM leadership on comp plans, capacity planning, pricing guardrails, and unit economics, challenging the commercial economics as we scale a sales-led motion.
Executive partnership & board
Serve as a trusted thought partner to the CEO and exec team, giving data-driven recommendations on investments, trade-offs, and pacing of growth.
Deliver clear, decision-ready reporting on the core SaaS metrics that leadership relies on.
Grow into ownership of board and investor reporting, and support fundraising preparation and potential strategic processes when the time comes.
Desired skills & experience
8+ years of progressive finance experience, including leadership roles at high-growth B2B SaaS startups or scale-ups (ideally Series A–C).
Hands-on accounting ownership: you've run the monthly close and owned the balance sheet and income statement, ideally through a controller role or Big 4 audit experience.
Experience taking a company through an audit.
Strong command of SaaS metrics, subscription economics, financial modeling, forecasting, and scenario planning.
Experience partnering with GTM leaders on commercial economics, comp design, and pricing.
Proven experience partnering directly with CEOs and executive teams.
Ability to simplify complex financial concepts and influence non-finance stakeholders.
High ownership and sound judgment. Comfortable rolling up your sleeves and making decisions with imperfect information in a fully remote, fast-moving environment.
Nice to haves
CPA.
Experience with board reporting, investor updates, or supporting a fundraise or M&A process.
Experience supporting a shift from a product- or marketing-led motion to a sales-led or enterprise GTM motion.
Healthcare, health tech, or other regulated-industry SaaS experience.
Hands-on experience implementing finance tools, e.g. an ERP/GL, billing, FP&A software, or spend management.
We take care of our team—here’s a peek at what you get when you join:
Competitive pay + generous equity
Half-day Fridays, every Friday
16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
Flexible PTO with a required 2-week minimum
Top-tier health, dental & vision (100% covered for you, 80% for dependents)
Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)
And more! Check out our careers page for the full list.
","descriptionPlain":"ABOUT FRESHPAINT: \n\nHealthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.\n\nHospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.\n\n\nFRESHPAINT ELIMINATES THAT TRADE-OFF.\n\nWe’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.\n\nIn short: we let healthcare teams move fast, safely.\n\n\nBACKED BY TOP INVESTORS\n\nFreshpaint is backed by some of the most respected names in technology, including:\n\n - Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)\n\n - Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)\n\nWe’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.\n\nWho we’re looking for\n\nWe're looking for a hands-on, strategic finance leader to serve as Freshpaint's Head of Finance. You've owned accounting, not just FP&A: you've run the monthly close, owned the P&L, balance sheet, cashflow and ideally taken a company through an audit. You also bring the SaaS FP&A chops and commercial instincts to be a true partner to leadership. You don't wait to be told what the business needs: you define the path, make clear recommendations on where to invest and when to pull back, and drive execution with conviction. You're a doer who builds lean, scalable systems, thrives on turning ambiguity into structure, and is hungry to grow your visibility with our board and investors.\n\nWhat you’ll be doing\n\nAs Freshpaint's Head of Finance, you'll own the finance function that powers our next stage of growth. Reporting directly to the CEO, you'll run day-to-day finance operations, from the books and monthly close to designing how we plan, budget, forecast, and measure the business. We've moved from a marketing-led to a sales-led GTM motion, so you'll play a central role in how we invest in growth, pressure-test our commercial economics, and manage runway. Over time, you'll build a strong presence with our board and investors as we prepare for what's next. This is a highly visible, hands-on role for a finance operator who wants to shape how a company runs, not just report on it.\n\nPrimary Responsibilities\n\nFinancial operations & accounting\n\n - Own the monthly close, P&L, balance sheet, cashflow, and ensure accurate, timely financial statements.\n\n - Maintain strong controls and audit readiness across accounting, revenue recognition, tax, and treasury.\n\n - Manage our day-to-day finance team and external accounting partner, keeping the finance org lean and high-leverage.\n\n - Design and operationalize our financial operating model: processes, systems, reporting cadences, and budget ownership across teams.\n\nStrategic planning & FP&A\n\n - Own annual planning, budgeting, and rolling forecasts, with clear budget owners, org ratios, and spend guardrails.\n\n - Build and maintain scalable, driver-based financial models that support scenario planning, hiring plans, and long-term strategy.\n\n - Drive operational discipline around spend, cash flow, and runway management.\n\n - Partner with GTM leadership on comp plans, capacity planning, pricing guardrails, and unit economics, challenging the commercial economics as we scale a sales-led motion.\n\nExecutive partnership & board\n\n - Serve as a trusted thought partner to the CEO and exec team, giving data-driven recommendations on investments, trade-offs, and pacing of growth.\n\n - Deliver clear, decision-ready reporting on the core SaaS metrics that leadership relies on.\n\n - Grow into ownership of board and investor reporting, and support fundraising preparation and potential strategic processes when the time comes.\n\nDesired skills & experience\n\n - 8+ years of progressive finance experience, including leadership roles at high-growth B2B SaaS startups or scale-ups (ideally Series A–C).\n\n - Hands-on accounting ownership: you've run the monthly close and owned the balance sheet and income statement, ideally through a controller role or Big 4 audit experience.\n\n - Experience taking a company through an audit.\n\n - Strong command of SaaS metrics, subscription economics, financial modeling, forecasting, and scenario planning.\n\n - Experience partnering with GTM leaders on commercial economics, comp design, and pricing.\n\n - Proven experience partnering directly with CEOs and executive teams.\n\n - Ability to simplify complex financial concepts and influence non-finance stakeholders.\n\n - High ownership and sound judgment. Comfortable rolling up your sleeves and making decisions with imperfect information in a fully remote, fast-moving environment.\n\nNice to haves\n\n - CPA.\n\n - Experience with board reporting, investor updates, or supporting a fundraise or M&A process.\n\n - Experience supporting a shift from a product- or marketing-led motion to a sales-led or enterprise GTM motion.\n\n - Healthcare, health tech, or other regulated-industry SaaS experience.\n\n - Hands-on experience implementing finance tools, e.g. an ERP/GL, billing, FP&A software, or spend management.\n\n\nPERKS & BENEFITS\n\nWe take care of our team—here’s a peek at what you get when you join:\n\n - Competitive pay + generous equity\n\n - Half-day Fridays, every Friday\n\n - 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)\n\n - Flexible PTO with a required 2-week minimum\n\n - Top-tier health, dental & vision (100% covered for you, 80% for dependents)\n\n - Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)\n\nAnd more! Check out our careers page https://www.freshpaint.io/careers for the full list."},{"id":"7560ce21-df4d-41e3-b2cf-81e8dfa8c6ae","title":"Enterprise Implementation Engineer","department":"Customer Success","team":"Customer Success","employmentType":"FullTime","location":"Remote - US","secondaryLocations":[],"publishedAt":"2026-10-07T15:28:17.966+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"USA"}},"jobUrl":"https://jobs.ashbyhq.com/freshpaint/7560ce21-df4d-41e3-b2cf-81e8dfa8c6ae","applyUrl":"https://jobs.ashbyhq.com/freshpaint/7560ce21-df4d-41e3-b2cf-81e8dfa8c6ae/application","descriptionHtml":"Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.
Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.
We’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.
In short: we let healthcare teams move fast, safely.
Freshpaint is backed by some of the most respected names in technology, including:
Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)
Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)
We’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.
Our success is defined by the success of our customers. We're looking for an Implementation Engineer to help our customers take a privacy-first approach to healthcare marketing while improving performance, measurement, and growth.
The Customer Success team at Freshpaint helps our customers reach their goals while keeping privacy, data quality, and marketing performance front and center. We help customers move beyond compliance-only implementations to restore visibility, improve campaign measurement, optimize marketing performance, and identify opportunities across the customer journey. We focus on delivery excellence, industry expertise, efficiency, and customer outcomes, so customers keep getting value and keep growing.
Implementation Engineers own one of the very first touchpoints of the customer lifecycle: getting Freshpaint live on customers' websites and applications. You'll turn customer requirements into a clear implementation plan, guide customers through technical setup and validation, and build trust through clear communication and disciplined execution. The goal is to get every customer live, deeply adopted, and running on a reliable, privacy-conscious configuration that supports both compliance and marketing performance optimization.
Drive customer value through implementation and adoption
Manage a portfolio of 20–30 clients representing $2–4MM in ARR, owning the technical execution of their implementations and driving onboarding, adoption, and growth. Efficiently implement the Freshpaint solution in partnership with our customers, owning time to first value from the beginning to the end of onboarding.
Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption of those features.
Maintain high NPS scores for both implementation and account satisfaction.
Help customers navigate the data privacy landscape and Freshpaint’s relevant offerings
Achieve operational excellence.
Ensure all communication and activities with assigned customers are consistently documented in our systems of record
Validate implementation behavior against agreed requirements and expected data flows.
Maintain accurate documentation, uses metrics or evidence to assess progress, and reliably closes loops with customers and internal partners.
Become knowledgeable about healthcare data privacy.
Have complete context on our product and become an expert in the larger healthcare data privacy space.
Educate our customers on the value and associated positive business outcomes of the healthcare data privacy platform
Communicate technical concepts clearly. Convey sound data principles to a wide variety of audiences: marketers, product managers, data scientists, engineers, and VP/C-level executives.
Form close relationships with our customers.
Serve as the trusted technical advisor for key customer champions and executives including C-levels.
Cultivate relationships with key customer roles from functional owners to senior management.
Advocate for the best customer experience.
Serve as the customer’s advocate to other Freshpaint resources in Product, Support, Engineering, Marketing, & Partnerships.
Serve as the voice of the customer internally at Freshpaint by providing customer feedback to product, creating customer case studies with marketing, facilitating referrals for technical or services partnerships, or coordinating customer referrals for sales.
Expand existing customers.
Proactively identify where and how Freshpaint capabilities can deliver incremental business value.
Work with Account Management to drive expansion opportunities with clear objectives, technical requirements, and action plans.
Constantly iterate on our process.
Be part of a growing team at Freshpaint and help inform our approach to our customer lifecycle processes.
Work cross functionally and manage special projects internally to help Freshpaint scale as fast as possible.
Contribute to our team growth by creating new content, playbooks, and processes for peers to use as winning strategies.
Occasional Travel.
Drive customer attendance to Freshpaint in person events and attend industry events to engage customer stakeholders
Visit customers onsite where possible for partnership reviews and relationship building
Previous experience and expertise developing, implementing, or managing digital solutions.
At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role
Clear understanding of web technologies, analytics, and front-end development
Experience implementing, onboarding, supporting, and troubleshooting platform configurations
Working proficiency with tag management platforms like Google Tag Manager
Working proficiency with HTML, CSS, and JavaScript
Technical Proficiency & Stakeholder Alignment.
Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders and engaging with senior executives on technical and business topics
Analytical & Operational Excellence.
Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills to provide optimal solutions
Effective Communication & Collaboration.
Exceptional oral and written communication skills, with the ability to work cross-functionally
Facilitate kickoff calls and implementation scoping discussions as necessary with multiple stakeholders, including our customer’s agency partner(s).
Team Collaboration.
Demonstrated ability to excel in a collaborative, geographically distributed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills
Passion for Customer Success.
Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure when addressing customer issues
Ability to drive adoption and sell new product offerings and services
Experience working with customer data and/or marketing technology products
Experience with HTML, CSS, JavaScript, SQL
Experience working with integrating data using front-end and server-side APIs
Experience in analytics tools or warehouses (Looker, Tableau, Snowflake, Redshift, etc.)
Experience working with demand-side platforms like The Trade Desk, StackAdapt, or similar
Domain expertise in Healthcare Marketing, Data Privacy, or Enterprise Healthcare (B2B and/or B2C)
Experience working with customers in the Healthcare industry
Deep knowledge of customer data, product analytics, and common vendors in the space
We take care of our team—here’s a peek at what you get when you join:
Competitive pay + generous equity
Half-day Fridays, every Friday
16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
Flexible PTO with a required 2-week minimum
Top-tier health, dental & vision (100% covered for you, 80% for dependents)
Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)
And more! Check out our careers page for the full list.
","descriptionPlain":"ABOUT FRESHPAINT: \n\nHealthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.\n\nHospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.\n\n\nFRESHPAINT ELIMINATES THAT TRADE-OFF.\n\nWe’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.\n\nIn short: we let healthcare teams move fast, safely.\n\n\nBACKED BY TOP INVESTORS\n\nFreshpaint is backed by some of the most respected names in technology, including:\n\n - Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)\n\n - Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)\n\nWe’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.\n\n\nOVERALL SUMMARY\n\nOur success is defined by the success of our customers. We're looking for an Implementation Engineer to help our customers take a privacy-first approach to healthcare marketing while improving performance, measurement, and growth.\n\nThe Customer Success team at Freshpaint helps our customers reach their goals while keeping privacy, data quality, and marketing performance front and center. We help customers move beyond compliance-only implementations to restore visibility, improve campaign measurement, optimize marketing performance, and identify opportunities across the customer journey. We focus on delivery excellence, industry expertise, efficiency, and customer outcomes, so customers keep getting value and keep growing.\n\nImplementation Engineers own one of the very first touchpoints of the customer lifecycle: getting Freshpaint live on customers' websites and applications. You'll turn customer requirements into a clear implementation plan, guide customers through technical setup and validation, and build trust through clear communication and disciplined execution. The goal is to get every customer live, deeply adopted, and running on a reliable, privacy-conscious configuration that supports both compliance and marketing performance optimization.\n\n\n\n\nPRIMARY RESPONSIBILITIES\n\n - Drive customer value through implementation and adoption\n \n - Manage a portfolio of 20–30 clients representing $2–4MM in ARR, owning the technical execution of their implementations and driving onboarding, adoption, and growth. Efficiently implement the Freshpaint solution in partnership with our customers, owning time to first value from the beginning to the end of onboarding.\n \n - Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption of those features.\n \n - Maintain high NPS scores for both implementation and account satisfaction.\n \n - Help customers navigate the data privacy landscape and Freshpaint’s relevant offerings\n\n - Achieve operational excellence.\n \n - Ensure all communication and activities with assigned customers are consistently documented in our systems of record\n \n - Validate implementation behavior against agreed requirements and expected data flows.\n \n - Maintain accurate documentation, uses metrics or evidence to assess progress, and reliably closes loops with customers and internal partners.\n\n - Become knowledgeable about healthcare data privacy.\n \n - Have complete context on our product and become an expert in the larger healthcare data privacy space.\n \n - Educate our customers on the value and associated positive business outcomes of the healthcare data privacy platform\n \n - Communicate technical concepts clearly. Convey sound data principles to a wide variety of audiences: marketers, product managers, data scientists, engineers, and VP/C-level executives.\n\n - Form close relationships with our customers.\n \n - Serve as the trusted technical advisor for key customer champions and executives including C-levels.\n \n - Cultivate relationships with key customer roles from functional owners to senior management.\n\n - Advocate for the best customer experience.\n \n - Serve as the customer’s advocate to other Freshpaint resources in Product, Support, Engineering, Marketing, & Partnerships.\n \n - Serve as the voice of the customer internally at Freshpaint by providing customer feedback to product, creating customer case studies with marketing, facilitating referrals for technical or services partnerships, or coordinating customer referrals for sales.\n\n - Expand existing customers.\n \n - Proactively identify where and how Freshpaint capabilities can deliver incremental business value.\n \n - Work with Account Management to drive expansion opportunities with clear objectives, technical requirements, and action plans.\n\n - Constantly iterate on our process.\n \n - Be part of a growing team at Freshpaint and help inform our approach to our customer lifecycle processes.\n \n - Work cross functionally and manage special projects internally to help Freshpaint scale as fast as possible.\n \n - Contribute to our team growth by creating new content, playbooks, and processes for peers to use as winning strategies.\n\n - Occasional Travel.\n \n - Drive customer attendance to Freshpaint in person events and attend industry events to engage customer stakeholders\n \n - Visit customers onsite where possible for partnership reviews and relationship building\n\n\nDESIRED SKILLS & EXPERIENCE\n\n - Previous experience and expertise developing, implementing, or managing digital solutions.\n \n - At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role\n \n - Clear understanding of web technologies, analytics, and front-end development\n \n - Experience implementing, onboarding, supporting, and troubleshooting platform configurations\n \n - Working proficiency with tag management platforms like Google Tag Manager\n \n - Working proficiency with HTML, CSS, and JavaScript\n\n - Technical Proficiency & Stakeholder Alignment.\n \n - Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders and engaging with senior executives on technical and business topics\n\n - Analytical & Operational Excellence.\n \n - Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills to provide optimal solutions\n\n - Effective Communication & Collaboration.\n \n - Exceptional oral and written communication skills, with the ability to work cross-functionally\n \n - Facilitate kickoff calls and implementation scoping discussions as necessary with multiple stakeholders, including our customer’s agency partner(s).\n\n - Team Collaboration.\n \n - Demonstrated ability to excel in a collaborative, geographically distributed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills\n\n - Passion for Customer Success.\n \n - Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure when addressing customer issues\n \n - Ability to drive adoption and sell new product offerings and services\n\n\nNICE TO HAVES\n\n - Experience working with customer data and/or marketing technology products\n\n - Experience with HTML, CSS, JavaScript, SQL\n\n - Experience working with integrating data using front-end and server-side APIs\n\n - Experience in analytics tools or warehouses (Looker, Tableau, Snowflake, Redshift, etc.)\n\n - Experience working with demand-side platforms like The Trade Desk, StackAdapt, or similar\n\n - Domain expertise in Healthcare Marketing, Data Privacy, or Enterprise Healthcare (B2B and/or B2C)\n\n - Experience working with customers in the Healthcare industry\n\n - Deep knowledge of customer data, product analytics, and common vendors in the space\n\n\nPERKS & BENEFITS\n\nWe take care of our team—here’s a peek at what you get when you join:\n\n - Competitive pay + generous equity\n\n - Half-day Fridays, every Friday\n\n - 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)\n\n - Flexible PTO with a required 2-week minimum\n\n - Top-tier health, dental & vision (100% covered for you, 80% for dependents)\n\n - Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)\n\nAnd more! Check out our careers page https://www.freshpaint.io/careers for the full list."}],"apiVersion":"1"}