We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We're looking for a full-time Executive Assistant to join our Global Executive Assistant team. You'll report to the Senior Manager, Talent Development. This is a remote role based in Mexico City, Mexico.
In this role, you'll play a key role in keeping our executive team running smoothly by serving as the operational backbone for an assigned group of executives — keeping calendars tight, travel seamless, and expenses accurate. This is a great opportunity for someone who thrives in a fast-paced, high-velocity environment and enjoys working cross-functionally with teams like our executive leadership and their broader organizations. The ideal candidate brings strong skills in calendar and meeting management, travel coordination, and expense management.
You'll be a formal Gainsight employee, payrolled through our third-party vendor Remote.com, which handles your local benefits and tax compliance. You'll be joining an existing team of Executive Assistants, and we also have an office (optional attendance) located in CDMX.
What You'll Do:
Manage executive calendars, including scheduling and prioritizing meetings, events, and calls.
Coordinate logistics for meetings, ensuring all necessary materials and resources are prepared in advance.
Organize travel arrangements when needed, ensuring seamless itineraries and addressing last-minute changes.
Manage expense reports: track and submit expense reports accurately and on time.
Handle confidential information with discretion and maintain a high level of professionalism.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require global travel up to 20-30% of the time for team meetings, training, or company events.
What We're Looking For:
6+ years as an Executive Assistant supporting C-level executives — not just VP or director-level.
6+ years of high-volume global calendar management across multiple time zones, with a track record of proactive, not reactive, scheduling.
6+ years coordinating complex international travel (multi-leg, multi-country itineraries).
Demonstrated ability to support multiple executives simultaneously (the pace of supporting 4–5 executives at once is the equivalent of one C-level).
3+ years of G Suite experience (Google Calendar, Gmail, Drive); proficiency in expense tools such as Concur.
Stable employment history with demonstrated tenure in prior roles.
Comfortable working flexible hours to align with executive time zones and availability.
Fluent in English; strong written and verbal communication skills.
Must have skills or experience:
Background in a fast-paced SaaS or startup tech environment — industry experience is a plus, not a requirement.
Experience supporting executives across US and UK time zones.
AI literacy — comfortable using AI tools to improve efficiency and output quality.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $38,000 -$43,000 USD equivalent, paid in Mexican pesos via Remote. Actual compensation may vary based on factors such as skills, experience, and location.
We offer a comprehensive benefits package including a corporate performance bonus and a Christmas bonus (Aguinaldo) per local requirements. Benefits are administered through Remote, including medical, dental, vision, and other local statutory benefits. Teammates also enjoy Flexible PTO.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\nAbout This Role:\n\n\n\nWe're looking for a full-time Executive Assistant to join our Global Executive Assistant team. You'll report to the Senior Manager, Talent Development. This is a remote role based in Mexico City, Mexico.\n\nIn this role, you'll play a key role in keeping our executive team running smoothly by serving as the operational backbone for an assigned group of executives — keeping calendars tight, travel seamless, and expenses accurate. This is a great opportunity for someone who thrives in a fast-paced, high-velocity environment and enjoys working cross-functionally with teams like our executive leadership and their broader organizations. The ideal candidate brings strong skills in calendar and meeting management, travel coordination, and expense management.\n\nYou'll be a formal Gainsight employee, payrolled through our third-party vendor Remote.com http://Remote.com, which handles your local benefits and tax compliance. You'll be joining an existing team of Executive Assistants, and we also have an office (optional attendance) located in CDMX.\n\n\n\nWhat You'll Do:\n\n\n\n - Manage executive calendars, including scheduling and prioritizing meetings, events, and calls.\n\n - Coordinate logistics for meetings, ensuring all necessary materials and resources are prepared in advance.\n\n - Organize travel arrangements when needed, ensuring seamless itineraries and addressing last-minute changes.\n\n - Manage expense reports: track and submit expense reports accurately and on time.\n\n - Handle confidential information with discretion and maintain a high level of professionalism.\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require global travel up to 20-30% of the time for team meetings, training, or company events.\n\n\n\nWhat We're Looking For:\n\n\n\n - 6+ years as an Executive Assistant supporting C-level executives — not just VP or director-level.\n\n - 6+ years of high-volume global calendar management across multiple time zones, with a track record of proactive, not reactive, scheduling.\n\n - 6+ years coordinating complex international travel (multi-leg, multi-country itineraries).\n\n - Demonstrated ability to support multiple executives simultaneously (the pace of supporting 4–5 executives at once is the equivalent of one C-level).\n\n - 3+ years of G Suite experience (Google Calendar, Gmail, Drive); proficiency in expense tools such as Concur.\n\n - Stable employment history with demonstrated tenure in prior roles.\n\n - Comfortable working flexible hours to align with executive time zones and availability.\n\n - Fluent in English; strong written and verbal communication skills.\n\n\n\nMust have skills or experience:\n\n\n\n - Background in a fast-paced SaaS or startup tech environment — industry experience is a plus, not a requirement.\n\n - Experience supporting executives across US and UK time zones.\n\n - AI literacy — comfortable using AI tools to improve efficiency and output quality.\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n - The starting base salary range for this role is $38,000 -$43,000 USD equivalent, paid in Mexican pesos via Remote. Actual compensation may vary based on factors such as skills, experience, and location.\n\n - We offer a comprehensive benefits package including a corporate performance bonus and a Christmas bonus (Aguinaldo) per local requirements. Benefits are administered through Remote, including medical, dental, vision, and other local statutory benefits. Teammates also enjoy Flexible PTO.\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n\n\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"f8175cee-d5c3-483d-b9f7-f66138e05b2a","title":"Technical Project Manager- UK","department":"All Cost Centers","team":"Solution Architect - PX","employmentType":"FullTime","location":"GBR - London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-17T06:35:09.349+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/f8175cee-d5c3-483d-b9f7-f66138e05b2a","applyUrl":"https://jobs.ashbyhq.com/gainsight/f8175cee-d5c3-483d-b9f7-f66138e05b2a/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Technical Project Manager to join our Professional Services team, reporting to the SEM Manager. This role is a Hybrid role based in the UK.
In this role, you’ll play a key role in driving successful enterprise-level implementations of the Gainsight platform for our customers by owning the end-to-end onboarding and delivery lifecycle. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Customer Success, Product, and Engineering. The ideal candidate brings strong skills in enterprise project management, stakeholder communication, and enterprise software implementation.
What You'll Do:
Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes.
Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives.
Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery.
Track project scope and, when necessary, estimate and execute change orders in partnership with the customer.
Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed.
Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health.
Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer.
Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience
5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role.
Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+.
In-depth knowledge of both waterfall and agile project management methodologies and tools.
Executive presence with highly developed communication, presentation, and stakeholder-management skills.
Proven ability to create structure in ambiguous situations and design effective delivery processes.
Experience working with complex, multi-divisional, multi-geographical customers.
Up to 10-15% travel for customer onsite meetings.
Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred.
Exposure to SaaS business models and metrics preferred
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including private medical, dental, and vision coverage, income protection, life insurance, and a group pension plan. Additional benefits include a fertility stipend, access to coworking spaces around the globe and CycleScheme to support healthy commuting. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Technical Project Manager to join our Professional Services team, reporting to the SEM Manager. This role is a Hybrid role based in the UK.\n\n\n\nIn this role, you’ll play a key role in driving successful enterprise-level implementations of the Gainsight platform for our customers by owning the end-to-end onboarding and delivery lifecycle. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Customer Success, Product, and Engineering. The ideal candidate brings strong skills in enterprise project management, stakeholder communication, and enterprise software implementation.\n\n\n\nWhat You'll Do:\n\n\n\n - Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes.\n\n - Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives.\n\n - Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery.\n\n - Track project scope and, when necessary, estimate and execute change orders in partnership with the customer.\n\n - Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed.\n\n - Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health.\n\n - Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer.\n\n - Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities.\n \n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n\n\nWhat We're Looking For:\n\n\n\n - Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience\n\n - 5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role.\n\n - Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+.\n\n - In-depth knowledge of both waterfall and agile project management methodologies and tools.\n\n - Executive presence with highly developed communication, presentation, and stakeholder-management skills.\n\n - Proven ability to create structure in ambiguous situations and design effective delivery processes.\n\n - Experience working with complex, multi-divisional, multi-geographical customers.\n\n - Up to 10-15% travel for customer onsite meetings.\n\n - Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred.\n\n - Exposure to SaaS business models and metrics preferred\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n\n\n - We offer a comprehensive benefits package including private medical, dental, and vision coverage, income protection, life insurance, and a group pension plan. Additional benefits include a fertility stipend, access to coworking spaces around the globe and CycleScheme to support healthy commuting. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n\n\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"34104cd3-97c4-42cf-8194-bc4b64b7a3a3","title":"Manager, Offensive Security","department":"All Cost Centers","team":"Security","employmentType":"FullTime","location":"Remote- United States","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"USA - TX - Remote","address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}}},{"location":"USA - GA - Remote","address":{"postalAddress":{"addressRegion":"Georgia","addressCountry":"United States","addressLocality":"Atlanta"}}},{"location":"USA - IL - Remote","address":{"postalAddress":{"addressRegion":"Illinois","addressCountry":"United States","addressLocality":"Springfield"}}},{"location":"USA - NY - Remote","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"Albany"}}},{"location":"USA - WA - Remote","address":{"postalAddress":{"addressRegion":"Washington","addressCountry":"United States","addressLocality":"Olympia"}}}],"publishedAt":"2026-07-30T16:09:06.480+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"US"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/34104cd3-97c4-42cf-8194-bc4b64b7a3a3","applyUrl":"https://jobs.ashbyhq.com/gainsight/34104cd3-97c4-42cf-8194-bc4b64b7a3a3/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Manager, Offensive Security to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States.
In this role, you’ll play a key role in by performing Red and Purple Team assessments, including adversarial emulation of cyber attacks against customer organizations, and other technical cyber assessments including external pen testing, web application, mobile, and wireless security testing. You will expand the team’s capabilities through tool creation, research on offensive techniques, incorporation of threat actor intelligence, internal presentations, and knowledge sharing.
This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product.
What You'll Do:
Perform red and purple team assessments, assumed breach assessments (e.g., red team engagements with a pre-deployed implant), ransomware readiness reviews (e.g., assessing susceptibility to modern ransomware threats), threat analysis, and social engineering assessments.
Conduct external and internal wireless assessments, web and mobile applications testing, and embedded system assessments.
Recognize and safely utilize attacker tools, tactics, and procedures.
Develop comprehensive and accurate reports and presentations for both technical and executive audiences.
Perform offensive technical cyber security engagements of a varied nature.
This role may require occasional travel (up to 10%) for team meetings, training, or company events.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
5-7 years of relevant experience (or equivalent combination of education and experience), including recent management experience required.
5 years of experience with pen testing and red teaming functions, including network, web application, mobile, cloud, social engineering, scripting, or tool development.
Experience with tools used for wireless, web application, and network security testing.
Nice-to-have Skills:
Certifications related to offensive security including OSCE, OSEP, OSEE, OSCP, CCSAS, CCT, INF, or relevant SANS courses.
Experience implementing or assessing information security implementation or assessment of security controls.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $160,000 - $200,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\nWe’re looking for a full-time Manager, Offensive Security to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States.\n\nIn this role, you’ll play a key role in by performing Red and Purple Team assessments, including adversarial emulation of cyber attacks against customer organizations, and other technical cyber assessments including external pen testing, web application, mobile, and wireless security testing. You will expand the team’s capabilities through tool creation, research on offensive techniques, incorporation of threat actor intelligence, internal presentations, and knowledge sharing.\n\nThis is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product. \n\n\n\nWhat You'll Do: \n\n - Perform red and purple team assessments, assumed breach assessments (e.g., red team engagements with a pre-deployed implant), ransomware readiness reviews (e.g., assessing susceptibility to modern ransomware threats), threat analysis, and social engineering assessments.\n\n - Conduct external and internal wireless assessments, web and mobile applications testing, and embedded system assessments.\n\n - Recognize and safely utilize attacker tools, tactics, and procedures.\n\n - Develop comprehensive and accurate reports and presentations for both technical and executive audiences.\n\n - Perform offensive technical cyber security engagements of a varied nature.\n\nThis role may require occasional travel (up to 10%) for team meetings, training, or company events.\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n\n\nWhat We're Looking For:\n\n - 5-7 years of relevant experience (or equivalent combination of education and experience), including recent management experience required.\n\n - 5 years of experience with pen testing and red teaming functions, including network, web application, mobile, cloud, social engineering, scripting, or tool development.\n\n - Experience with tools used for wireless, web application, and network security testing.\n \n\nNice-to-have Skills:\n\n - Certifications related to offensive security including OSCE, OSEP, OSEE, OSCP, CCSAS, CCT, INF, or relevant SANS courses.\n\n - Experience implementing or assessing information security implementation or assessment of security controls.\n\n\n\nWhy You’ll Love It Here:\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n - The starting base salary range for this role is $160,000 - $200,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.\n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n\nAdditional Information:\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"b93d429b-fb79-4005-bbaf-422e274d401f","title":"Strategic Technical Project Manager","department":"All Cost Centers","team":"Atlas","employmentType":"FullTime","location":"USA - FL - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-29T14:01:01.537+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Florida","addressCountry":"United States","addressLocality":"Tallahassee"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/b93d429b-fb79-4005-bbaf-422e274d401f","applyUrl":"https://jobs.ashbyhq.com/gainsight/b93d429b-fb79-4005-bbaf-422e274d401f/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Strategic Technical Project Manager to join our Professional Services team reporting to the Director, PMO. This role is a remote role based in The United States.
In this role, you’ll play a key role in driving the success of large-scale, high-visibility customer engagements within Professional Services by leading complex, multi-workstream implementations from contract signature through validated business outcomes. You’ll ensure solutions are delivered on time, within scope, and aligned to measurable impact by owning end-to-end engagement governance, aligning executive stakeholders, and orchestrating cross-functional execution across Sales, Customer Success, Solution Architecture, Product, and Engineering. This is a great opportunity for someone who thrives in fast-paced, evolving product environments and enjoys working cross-functionally with executive stakeholders, Field Delivery Engineering (FDE), Product, Engineering, and Customer Success teams. The ideal candidate brings strong skills in strategic project leadership, executive stakeholder alignment, and disciplined scope and financial management, along with the technical fluency needed to guide architectural discussions and proactively mitigate delivery risk.
What You'll Do:
Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks.
Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models.
Drive disciplined scope control, change management, and financial oversight across strategic engagements.
Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery.
Identify and proactively mitigate risks across technical, operational, and organizational dimensions.
Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer.
Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment.
Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice.
Mentor Senior TPMs and contribute to leadership capability within the team.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
Bachelor’s degree (or equivalent experience) and 10+ years of relevant experience.
7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting.
Proven track record managing multi-workstream engagements with complex stakeholder environments and contract values exceeding $500K+.
Strong project governance, financial management, and executive stakeholder alignment capabilities.
Technical fluency in APIs, data models, and enterprise integrations sufficient to guide architectural discussions and manage risk.
Experience partnering cross-functionally with Product and Engineering teams.
Exceptional communication skills for both technical and executive audiences.
Ability to operate effectively in fast-paced, evolving product environments.
Willingness to travel up to 10–15%.
Travel: Up to 15% for customer onsite engagements and company events.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $150,000 – $160,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n \n\nWe’re looking for a full-time Strategic Technical Project Manager to join our Professional Services team reporting to the Director, PMO. This role is a remote role based in The United States. \n\n\n\nIn this role, you’ll play a key role in driving the success of large-scale, high-visibility customer engagements within Professional Services by leading complex, multi-workstream implementations from contract signature through validated business outcomes. You’ll ensure solutions are delivered on time, within scope, and aligned to measurable impact by owning end-to-end engagement governance, aligning executive stakeholders, and orchestrating cross-functional execution across Sales, Customer Success, Solution Architecture, Product, and Engineering. This is a great opportunity for someone who thrives in fast-paced, evolving product environments and enjoys working cross-functionally with executive stakeholders, Field Delivery Engineering (FDE), Product, Engineering, and Customer Success teams. The ideal candidate brings strong skills in strategic project leadership, executive stakeholder alignment, and disciplined scope and financial management, along with the technical fluency needed to guide architectural discussions and proactively mitigate delivery risk.\n\n \n\nWhat You'll Do: \n\n - Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management. \n\n - Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks.\n\n - Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models.\n\n - Drive disciplined scope control, change management, and financial oversight across strategic engagements.\n\n - Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery.\n\n - Identify and proactively mitigate risks across technical, operational, and organizational dimensions.\n\n - Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer.\n\n - Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment.\n\n - Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice.\n\n - Mentor Senior TPMs and contribute to leadership capability within the team.\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.\n\n \n\nWhat We're Looking For: \n\n - Bachelor’s degree (or equivalent experience) and 10+ years of relevant experience.\n\n - 7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting.\n\n - Proven track record managing multi-workstream engagements with complex stakeholder environments and contract values exceeding $500K+.\n\n - Strong project governance, financial management, and executive stakeholder alignment capabilities.\n\n - Technical fluency in APIs, data models, and enterprise integrations sufficient to guide architectural discussions and manage risk.\n\n - Experience partnering cross-functionally with Product and Engineering teams.\n\n - Exceptional communication skills for both technical and executive audiences.\n\n - Ability to operate effectively in fast-paced, evolving product environments.\n\n - Willingness to travel up to 10–15%.\n\n - Travel: Up to 15% for customer onsite engagements and company events.\n\n \n\nWhy You’ll Love It Here:\n\n \n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n \n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. \n\n \n\n - The starting base salary range for this role is $150,000 – $160,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. \n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n \n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n\nAdditional Information:\n\n \n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n \n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. \n\n \n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"e99e2e00-81d5-4405-892d-eb15b366cea7","title":"Senior RevOps Analytics Lead","department":"All Cost Centers","team":"Sales Operations","employmentType":"FullTime","location":"USA - NY - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-24T14:48:38.048+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"Albany"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/e99e2e00-81d5-4405-892d-eb15b366cea7","applyUrl":"https://jobs.ashbyhq.com/gainsight/e99e2e00-81d5-4405-892d-eb15b366cea7/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Senior RevOps Analytics Lead to join our Sales team reporting to the Senior Director, Revenue Operations. This role is a remote role based in the United States.
In this role, you'll play a key part in shaping and scaling our GTM analytics function by building AI-enabled, self-service intelligence that drives smarter decision-making across bookings, pipeline, renewals, GRR, and customer lifecycle performance. This is not a data engineering or BI role. Our data engineering team owns the pipeline and infrastructure, so you'll own what comes after the data is ready: translating it into insights, narratives, and decision frameworks that shape how our GTM teams operate at every level. The value you create is measured in business impact, not technical output.
This is a great opportunity for someone who thrives in a fast-paced, data-driven environment. The ideal candidate brings strong skills in GTM analytics, proactive insight generation, and AI-driven workflows, with a mindset focused on influencing decisions, not just delivering dashboards.
What You'll Do:
AI-Enabled Analytics & Self-Service
Drive a more self-service analytics environment so teams can answer routine questions independently while staying aligned on metric definitions and business context.
Lead the shift from static reporting toward AI-powered workflows — including anomaly detection, proactive insight surfacing, and natural language querying of GTM data.
Actively use AI tools to accelerate analysis, documentation, and insight delivery — this is a hands-on expectation, not a future-state aspiration.
Revenue & GTM Analytics
Own the analytics foundation for our Sales, Customer Success, and broader GTM organization, with a focus on pipeline, bookings, ARR, GRR, NRR, renewals, churn risk, and customer health.
Build, maintain, and improve the dashboards, reporting layers, and metric definitions that leaders rely on for day-to-day decision making, forecast inspection, and executive reviews.
Define and govern core GTM metrics so the organization has a trusted source of truth across pipeline performance, retention, and revenue outcomes.
Identify risks and opportunities proactively by surfacing leading indicators, trend shifts, and performance gaps before they become business problems.
Support planning and operating rhythms through analytics for forecasting, capacity, segmentation, coverage, and performance management — including territory, capacity planning, and AOP analytics.
Stakeholder Partnership
Serve as a hands-on partner to Revenue Operations, Customer Success, Sales, Marketing, Sales Enablement and Finance to turn business questions into clear data models, reporting, and actionable insights.
Translate complex analysis into clear recommendations, dashboards, and narratives for senior leaders and cross-functional stakeholders.
Improve the quality, consistency, and usability of data across systems including Salesforce, Gainsight, Sigma, Claude, Gong,io, SalesLoft, Clari.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
The right person has done this before at a B2B SaaS company. They understand the full revenue lifecycle, they've built reporting that leaders actually trust, and they're comfortable operating as both a strategic thought partner and a hands-on builder.
Must have skills or experience:
5+ years of experience in revenue analytics, GTM analytics, revenue operations, or a closely related role in a B2B SaaS environment.
Proven experience working across the revenue lifecycle — pipeline, forecasting, bookings, renewals, retention, GRR, and NRR.
Strong hands-on SQL skills and experience with modern BI tools — Sigma Computing strongly preferred; Tableau, Hex, or Looker also considered.
Comfort working directly in Snowflake or a comparable cloud data warehouse. You don't need to build pipelines, but you should be able to understand data model concepts and understand how data flows from source to reporting layer.
Deep familiarity with Salesforce; experience with Gainsight (health scores, renewal workflows, CS data) strongly preferred.
A track record of building executive-ready dashboards and reporting that leaders trust to run the business.
Experience defining business metrics, improving data quality, and establishing reporting governance across teams.
Ability to move fluidly between detailed analysis and high-level business context, and to communicate clearly with both technical and non-technical stakeholders.
Active, hands-on experience using AI tools to improve analytics workflows.
Strong business judgment and the ability to translate ambiguous questions into structured analysis and clear recommendations.
Experience mentoring or developing analysts, with a desire to grow into formal team leadership.
Nice to Have skills or experience:
Experience with planning models, territory or capacity analytics, or customer health frameworks.
Familiarity with dbt or SQL-based data modeling.
Experience in a PE-backed or board-reporting environment.
Exposure to CPQ workflows and subscription data.
Experience with Gong, Clari, Kluster, or similar sales-tech platforms.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $105,000 – $119,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Senior RevOps Analytics Lead to join our Sales team reporting to the Senior Director, Revenue Operations. This role is a remote role based in the United States.\n\nIn this role, you'll play a key part in shaping and scaling our GTM analytics function by building AI-enabled, self-service intelligence that drives smarter decision-making across bookings, pipeline, renewals, GRR, and customer lifecycle performance. This is not a data engineering or BI role. Our data engineering team owns the pipeline and infrastructure, so you'll own what comes after the data is ready: translating it into insights, narratives, and decision frameworks that shape how our GTM teams operate at every level. The value you create is measured in business impact, not technical output.\n\nThis is a great opportunity for someone who thrives in a fast-paced, data-driven environment. The ideal candidate brings strong skills in GTM analytics, proactive insight generation, and AI-driven workflows, with a mindset focused on influencing decisions, not just delivering dashboards.\n\n \n\nWhat You'll Do: \n \n\nAI-Enabled Analytics & Self-Service\n\n - Drive a more self-service analytics environment so teams can answer routine questions independently while staying aligned on metric definitions and business context.\n\n - Lead the shift from static reporting toward AI-powered workflows — including anomaly detection, proactive insight surfacing, and natural language querying of GTM data.\n\n - Actively use AI tools to accelerate analysis, documentation, and insight delivery — this is a hands-on expectation, not a future-state aspiration.\n\nRevenue & GTM Analytics\n\n - Own the analytics foundation for our Sales, Customer Success, and broader GTM organization, with a focus on pipeline, bookings, ARR, GRR, NRR, renewals, churn risk, and customer health.\n\n - Build, maintain, and improve the dashboards, reporting layers, and metric definitions that leaders rely on for day-to-day decision making, forecast inspection, and executive reviews.\n\n - Define and govern core GTM metrics so the organization has a trusted source of truth across pipeline performance, retention, and revenue outcomes.\n\n - Identify risks and opportunities proactively by surfacing leading indicators, trend shifts, and performance gaps before they become business problems.\n\n - Support planning and operating rhythms through analytics for forecasting, capacity, segmentation, coverage, and performance management — including territory, capacity planning, and AOP analytics.\n\nStakeholder Partnership\n\n - Serve as a hands-on partner to Revenue Operations, Customer Success, Sales, Marketing, Sales Enablement and Finance to turn business questions into clear data models, reporting, and actionable insights.\n\n - Translate complex analysis into clear recommendations, dashboards, and narratives for senior leaders and cross-functional stakeholders.\n\n - Improve the quality, consistency, and usability of data across systems including Salesforce, Gainsight, Sigma, Claude, Gong,io, SalesLoft, Clari.\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.\n\n \n\nWhat We're Looking For: \n\nThe right person has done this before at a B2B SaaS company. They understand the full revenue lifecycle, they've built reporting that leaders actually trust, and they're comfortable operating as both a strategic thought partner and a hands-on builder.\n\nMust have skills or experience:\n\n - 5+ years of experience in revenue analytics, GTM analytics, revenue operations, or a closely related role in a B2B SaaS environment.\n\n - Proven experience working across the revenue lifecycle — pipeline, forecasting, bookings, renewals, retention, GRR, and NRR.\n\n - Strong hands-on SQL skills and experience with modern BI tools — Sigma Computing strongly preferred; Tableau, Hex, or Looker also considered.\n\n - Comfort working directly in Snowflake or a comparable cloud data warehouse. You don't need to build pipelines, but you should be able to understand data model concepts and understand how data flows from source to reporting layer.\n\n - Deep familiarity with Salesforce; experience with Gainsight (health scores, renewal workflows, CS data) strongly preferred.\n\n - A track record of building executive-ready dashboards and reporting that leaders trust to run the business.\n\n - Experience defining business metrics, improving data quality, and establishing reporting governance across teams.\n\n - Ability to move fluidly between detailed analysis and high-level business context, and to communicate clearly with both technical and non-technical stakeholders.\n\n - Active, hands-on experience using AI tools to improve analytics workflows.\n\n - Strong business judgment and the ability to translate ambiguous questions into structured analysis and clear recommendations.\n\n - Experience mentoring or developing analysts, with a desire to grow into formal team leadership.\n\nNice to Have skills or experience: \n\n - Experience with planning models, territory or capacity analytics, or customer health frameworks.\n\n - Familiarity with dbt or SQL-based data modeling.\n\n - Experience in a PE-backed or board-reporting environment.\n\n - Exposure to CPQ workflows and subscription data.\n\n - Experience with Gong, Clari, Kluster, or similar sales-tech platforms.\n\n \n\nWhy You’ll Love It Here:\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. \n\n - The starting base salary range for this role is $105,000 – $119,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program. \n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n\nAdditional Information:\n\n \n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n \n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. \n\n \n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"fcd40606-a9c3-40f4-bede-0a7ba8e79477","title":"Senior Sales Operations Manager","department":"All Cost Centers","team":"Sales Operations","employmentType":"FullTime","location":"USA - FL - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-10T13:24:13.039+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Florida","addressCountry":"United States","addressLocality":"Tallahassee"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/fcd40606-a9c3-40f4-bede-0a7ba8e79477","applyUrl":"https://jobs.ashbyhq.com/gainsight/fcd40606-a9c3-40f4-bede-0a7ba8e79477/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Senior Sales Operations Manager to join our Sales team reporting to the SVP, Revenue Operations. This role is a remote role based in the USA.
In this role, you'll play a key role in accelerating North America sales growth and performance by partnering closely with the NA SVP of Sales to drive business rhythm, deliver data-informed insights, and align cross-functional execution. This is a great opportunity for someone who thrives in a fast-paced, high-growth SaaS environment and enjoys working cross-functionally with teams like Finance, Demand Gen, and Customer Success. The ideal candidate brings strong skills in sales analytics, strategic communication, and operational execution.
What You'll Do:
Insights, Analytics & AI
Use dashboards and reports (Salesforce, Sigma, Gainsight) to pull together a regular view of pipeline health, rep performance, and forecast accuracy for the NA Sales leader.
Spot patterns and anomalies in the data and flag them to the team with a clear summary of what you’re seeing.
Work with the Revenue Operations tech team to flag data quality issues and support improvements to our core sales tools (Salesforce, Gainsight, Gong.io).
Run ad hoc analyses to support annual planning inputs such as territory design and quota distribution.
Identify, evaluate, and implement new AI technologies that improve seller productivity and pipeline visibility (Notion, Claude, Gong.io, Gainsight).
Cross-Functional Collaboration
Build working relationships with teams like Demand Gen, Customer Success, and Product by sharing pipeline updates and helping coordinate on shared go-to-market initiatives.
Communicate cross-functional requests clearly and follow up to keep shared work on track.
Identify process gaps that slow down sellers or create unnecessary friction, and raise them with the right teams.
Proactively identify ways to make day-to-day work easier for frontline sellers and sales managers, using provided tech stack and AI.
Sales Planning & Execution
Assist with annual planning activities such as pulling territory data, organizing quota inputs, and maintaining headcount tracking lists.
Track sales incentive plan performance and flag discrepancies or anomalies to Sales Comp, Finance, and leadership for follow-up.
Help maintain the NA Sales team’s process documentation and operating playbook, keeping it current and easy to use.
Strategic Partnership
Support the North America Sales leader with day-to-day operational needs, helping turn priorities into action.
Help coordinate recurring sales meetings and reviews by preparing agendas, taking notes, and following up on action items for QBRs, pipeline reviews, and weekly forecast calls.
Draft internal communications and meeting materials (e.g. summaries, recaps, follow-up notes) on behalf of the NA Sales leader.
Track open action items and key initiatives, helping keep the sales leadership team on schedule and accountable.
This role may require occasional travel up to 15% for team meetings, training, or company events.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
Must-have skills or experience:
4+ years of relevant experience and MBA or equivalent combination of education and experience), required.
Synthesize complex information into clear, concise narratives for senior audiences.
Juggle multiple priorities, manage stakeholders, and drive to closure without being asked twice.
Intellectual curiosity and a bias toward data; you ask 'why' before drawing conclusions.
Comfortable with a fast-paced, high-growth SaaS environment where priorities shift
Nice-to-have skills or experience:
High executive presence and comfort operating in ambiguity with autonomy.
Low ego, high collaboration: you elevate others and get things done behind the scenes.
What Success Looks Like:
Success in this role will be measured by outcomes such as
Meeting & Cadence Execution of recurring meetings (QBRs, forecast calls, pipeline reviews) delivered on time with agenda and pre-read distributed in advance.
Reporting Timeliness & Accuracy On-time delivery rate of weekly/monthly dashboards and reports
Impact positively the NA GTM execution, Pipeline growth and health, deal review, forecasting accuracy, performance management, and GRR.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $110,000 - $120,000 annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n \n\nWe’re looking for a full-time Senior Sales Operations Manager to join our Sales team reporting to the SVP, Revenue Operations. This role is a remote role based in the USA.\n\n \n\nIn this role, you'll play a key role in accelerating North America sales growth and performance by partnering closely with the NA SVP of Sales to drive business rhythm, deliver data-informed insights, and align cross-functional execution. This is a great opportunity for someone who thrives in a fast-paced, high-growth SaaS environment and enjoys working cross-functionally with teams like Finance, Demand Gen, and Customer Success. The ideal candidate brings strong skills in sales analytics, strategic communication, and operational execution.\n\n \n\nWhat You'll Do: \n\n \n\nInsights, Analytics & AI\n\n - Use dashboards and reports (Salesforce, Sigma, Gainsight) to pull together a regular view of pipeline health, rep performance, and forecast accuracy for the NA Sales leader.\n\n - Spot patterns and anomalies in the data and flag them to the team with a clear summary of what you’re seeing.\n\n - Work with the Revenue Operations tech team to flag data quality issues and support improvements to our core sales tools (Salesforce, Gainsight, Gong.io).\n\n - Run ad hoc analyses to support annual planning inputs such as territory design and quota distribution.\n\n - Identify, evaluate, and implement new AI technologies that improve seller productivity and pipeline visibility (Notion, Claude, Gong.io http://gong.io, Gainsight).\n\n \n\nCross-Functional Collaboration\n\n - Build working relationships with teams like Demand Gen, Customer Success, and Product by sharing pipeline updates and helping coordinate on shared go-to-market initiatives.\n\n - Communicate cross-functional requests clearly and follow up to keep shared work on track.\n\n - Identify process gaps that slow down sellers or create unnecessary friction, and raise them with the right teams.\n\n - Proactively identify ways to make day-to-day work easier for frontline sellers and sales managers, using provided tech stack and AI.\n\n \n\nSales Planning & Execution\n\n - Assist with annual planning activities such as pulling territory data, organizing quota inputs, and maintaining headcount tracking lists.\n\n - Track sales incentive plan performance and flag discrepancies or anomalies to Sales Comp, Finance, and leadership for follow-up.\n\n - Help maintain the NA Sales team’s process documentation and operating playbook, keeping it current and easy to use.\n\n \n\nStrategic Partnership\n\n - Support the North America Sales leader with day-to-day operational needs, helping turn priorities into action.\n\n - Help coordinate recurring sales meetings and reviews by preparing agendas, taking notes, and following up on action items for QBRs, pipeline reviews, and weekly forecast calls.\n\n - Draft internal communications and meeting materials (e.g. summaries, recaps, follow-up notes) on behalf of the NA Sales leader.\n\n - Track open action items and key initiatives, helping keep the sales leadership team on schedule and accountable.\n\nThis role may require occasional travel up to 15% for team meetings, training, or company events.\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n \n\nWhat We're Looking For: \n\n \n\nMust-have skills or experience:\n\n - 4+ years of relevant experience and MBA or equivalent combination of education and experience), required.\n\n - Synthesize complex information into clear, concise narratives for senior audiences.\n\n - Juggle multiple priorities, manage stakeholders, and drive to closure without being asked twice.\n\n - Intellectual curiosity and a bias toward data; you ask 'why' before drawing conclusions.\n\n - Comfortable with a fast-paced, high-growth SaaS environment where priorities shift \n\n \n\nNice-to-have skills or experience:\n\n - High executive presence and comfort operating in ambiguity with autonomy.\n\n - Low ego, high collaboration: you elevate others and get things done behind the scenes.\n\n\n\n\nWhat Success Looks Like:\n\n \n\nSuccess in this role will be measured by outcomes such as\n\n - Meeting & Cadence Execution of recurring meetings (QBRs, forecast calls, pipeline reviews) delivered on time with agenda and pre-read distributed in advance. \n\n - Reporting Timeliness & Accuracy On-time delivery rate of weekly/monthly dashboards and reports\n\n - Impact positively the NA GTM execution, Pipeline growth and health, deal review, forecasting accuracy, performance management, and GRR.\n\n \n\nWhy You’ll Love It Here:\n\n \n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n \n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. \n\n - The starting base salary range for this role is $110,000 - $120,000 annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program. \n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n \n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n\nAdditional Information:\n\n \n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n \n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. \n\n \n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"5c30b928-c301-49bd-bae4-8970ee19b6e7","title":"Technical Project Manager","department":"All Cost Centers","team":"Solution Architect - PX","employmentType":"FullTime","location":"USA - NY - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-16T04:48:39.772+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"Albany"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/5c30b928-c301-49bd-bae4-8970ee19b6e7","applyUrl":"https://jobs.ashbyhq.com/gainsight/5c30b928-c301-49bd-bae4-8970ee19b6e7/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Technical Project Manager to join our Professional Services team, reporting to the SEM Manager. This role is a remote role based in the United States.
In this role, you’ll play a key role in driving successful enterprise-level implementations of the Gainsight platform for our customers by owning the end-to-end onboarding and delivery lifecycle. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Customer Success, Product, and Engineering. The ideal candidate brings strong skills in enterprise project management, stakeholder communication, and enterprise software implementation.
What You'll Do:
Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes.
Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives.
Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery.
Track project scope and, when necessary, estimate and execute change orders in partnership with the customer.
Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed.
Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health.
Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer.
Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience
5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role.
Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+.
In-depth knowledge of both waterfall and agile project management methodologies and tools.
Executive presence with highly developed communication, presentation, and stakeholder-management skills.
Proven ability to create structure in ambiguous situations and design effective delivery processes.
Experience working with complex, multi-divisional, multi-geographical customers.
Up to 10-15% travel for customer onsite meetings.
Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred.
Exposure to SaaS business models and metrics preferred
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $70,000 – $90,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Director, Enterprise Data & Analytics to join our Engineering team reporting to the Chief AI & Transformation Officer . This role is a hybrid role based out of our Hyderabad, India.
In this role, you'll play a key role in giving every function at Gainsight a single, trusted source of data by owning the platform, pipelines, semantic layer, and domain analysts that turn raw data into decisions. This is a great opportunity for someone who thrives in a fast-moving, cross-functional build environment and enjoys working cross-functionally with teams like Customer Success, Sales, GTM, Finance, and Engineering. The ideal candidate brings strong skills in modern data stack architecture (Snowflake, dbt, pipeline orchestration), semantic layer ownership and metric governance, and leading multi-disciplinary data teams.
What You'll Do:
Data Platform & Infrastructure
Own the Snowflake architecture, ingestion pipelines, and data reliability SLAs across all business functions.
Define and enforce pipeline standards, data quality monitoring, and incident response so every function can trust the data they work with.
Partner with Engineering to maintain clean, documented data contracts between source systems (Gainsight CS, Salesforce, RevPro, NetSuite, Workday, Ramp) and the warehouse.
Build toward a self-service analytics environment where business teams can access certified data without waiting on a central queue.
Semantic Layer & Metric Governance
Own all certified data models and the company’s canonical metric definitions - the authoritative source for ARR, NRR, churn rate, pipeline, health score, headcount, and all other business-critical KPIs.
Facilitate the Data Council: the cross-functional governance body where CS, Sales, GTM, Finance, and Engineering align on definitions. When teams disagree on what a number means, the Data Council decides - and the outcome is encoded in code, not a slide deck.
Build and maintain the data catalog - the living registry of every certified metric, its definition, source system, owner, refresh cadence, and change history.
Drive data literacy across the organization so business teams know how to find, interpret, and trust the data available to them.
Cross-Functional Domain Analytics
Partner with domain analysts and stakeholders embedded across CS, Sales, GTM, and Finance - people who sit with their business teams and translate function-specific needs into solutions built on the central platform.
Support Customer Success with a reproducible, certified health score model, automated QBR data packages, and churn signal reporting that CSMs actually rely on.
Support Finance with clean automated pipelines from RevPro, NetSuite, etc. that eliminate manual close reconciliation and give Finance a trusted month-end workflow.
Support Sales & GTM with reliable pipeline, funnel, and attribution data so RevOps and GTM leadership can run forecasting and planning from a single source.
Prioritize domain coverage in partnership with the Chief AI & Transformation Officer based on where data gaps are causing the most business impact.
Team & Culture
Hire and develop the Enterprise Data & Analytics org: platform engineers, analytics engineers, a governance manager, and domain analysts.
Operate a federated model: the central team sets standards, domain analysts execute within them - neither a pure ivory tower nor a fully decentralized free-for-all.
Create the conditions for data to be a shared organizational capability, not a scarce resource controlled by one team.
This role may require occasional travel (up to 20%) for team meetings, training, or company events.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
Must-have skills or experience:
12+ years in data, analytics, or data engineering, with at least 5 years leading multi-disciplinary data teams.
Proven experience building or standardizing a data platform across multiple business functions in a SaaS environment - not just maintaining one someone else built.
Strong hands-on fluency with the modern data stack: Snowflake, dbt, a pipeline orchestration tool (Fivetran, Airflow, or equivalent), and at least one BI platform (Sigma, Looker, Tableau, or similar).
Experience owning a semantic layer and driving cross-functional alignment on metric definitions — you have brought Finance, Sales, and CS stakeholders to a shared agreement on business-critical KPIs like ARR, NRR, and churn, and ensured that alignment is encoded in governed, production-ready data models rather than remaining an informal understanding.
Working knowledge of data governance: cataloging, lineage, access controls, data quality frameworks, and how to make governance feel like enablement rather than bureaucracy.
Demonstrated ability to build credibility with non-technical business leaders across CS, Finance, Sales, or GTM and translate data platform capabilities into outcomes they care about.
Experience hiring and developing data talent across engineering, analytics, and governance disciplines.
Demonstrated curiosity and practical experience applying AI and LLM-based tools to accelerate data workflows - whether automating pipeline documentation, enabling natural language querying across the semantic layer, or surfacing anomalies and data quality issues without manual intervention.
Nice-to-have skills or experience:
Hands-on familiarity with the Gainsight data stack (e.g., Gainsight CS, Salesforce, RevPro, NetSuite) and data catalog platforms (e.g., Atlan, Alation, or Collibra).
Experience operating in federated or hub-and-spoke data models across multiple business domains (e.g., supporting both CS/RevOps and Finance/FP&A).
Exposure to ML/AI applications in a SaaS context (e.g., predictive churn, revenue forecasting) and experience driving company-wide data literacy or self-service analytics programs.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Director, Enterprise Data & Analytics to join our Engineering team reporting to the Chief AI & Transformation Officer . This role is a hybrid role based out of our Hyderabad, India.\n\n\nIn this role, you'll play a key role in giving every function at Gainsight a single, trusted source of data by owning the platform, pipelines, semantic layer, and domain analysts that turn raw data into decisions. This is a great opportunity for someone who thrives in a fast-moving, cross-functional build environment and enjoys working cross-functionally with teams like Customer Success, Sales, GTM, Finance, and Engineering. The ideal candidate brings strong skills in modern data stack architecture (Snowflake, dbt, pipeline orchestration), semantic layer ownership and metric governance, and leading multi-disciplinary data teams.\n\n\n\nWhat You'll Do:\n\n\n\nData Platform & Infrastructure\n\n - Own the Snowflake architecture, ingestion pipelines, and data reliability SLAs across all business functions.\n\n - Define and enforce pipeline standards, data quality monitoring, and incident response so every function can trust the data they work with.\n\n - Partner with Engineering to maintain clean, documented data contracts between source systems (Gainsight CS, Salesforce, RevPro, NetSuite, Workday, Ramp) and the warehouse.\n\n - Build toward a self-service analytics environment where business teams can access certified data without waiting on a central queue.\n\n\n\nSemantic Layer & Metric Governance\n\n - Own all certified data models and the company’s canonical metric definitions - the authoritative source for ARR, NRR, churn rate, pipeline, health score, headcount, and all other business-critical KPIs.\n\n - Facilitate the Data Council: the cross-functional governance body where CS, Sales, GTM, Finance, and Engineering align on definitions. When teams disagree on what a number means, the Data Council decides - and the outcome is encoded in code, not a slide deck.\n\n - Build and maintain the data catalog - the living registry of every certified metric, its definition, source system, owner, refresh cadence, and change history.\n\n - Drive data literacy across the organization so business teams know how to find, interpret, and trust the data available to them.\n\n\n\nCross-Functional Domain Analytics\n\n - Partner with domain analysts and stakeholders embedded across CS, Sales, GTM, and Finance - people who sit with their business teams and translate function-specific needs into solutions built on the central platform.\n\n - Support Customer Success with a reproducible, certified health score model, automated QBR data packages, and churn signal reporting that CSMs actually rely on.\n\n - Support Finance with clean automated pipelines from RevPro, NetSuite, etc. that eliminate manual close reconciliation and give Finance a trusted month-end workflow.\n\n - Support Sales & GTM with reliable pipeline, funnel, and attribution data so RevOps and GTM leadership can run forecasting and planning from a single source.\n\n - Prioritize domain coverage in partnership with the Chief AI & Transformation Officer based on where data gaps are causing the most business impact.\n\n\n\nTeam & Culture\n\n - Hire and develop the Enterprise Data & Analytics org: platform engineers, analytics engineers, a governance manager, and domain analysts.\n\n - Operate a federated model: the central team sets standards, domain analysts execute within them - neither a pure ivory tower nor a fully decentralized free-for-all.\n\n - Create the conditions for data to be a shared organizational capability, not a scarce resource controlled by one team.\n\n\n\nThis role may require occasional travel (up to 20%) for team meetings, training, or company events.\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n\n\nWhat We're Looking For:\n\n\n\nMust-have skills or experience:\n\n - 12+ years in data, analytics, or data engineering, with at least 5 years leading multi-disciplinary data teams.\n\n - Proven experience building or standardizing a data platform across multiple business functions in a SaaS environment - not just maintaining one someone else built.\n\n - Strong hands-on fluency with the modern data stack: Snowflake, dbt, a pipeline orchestration tool (Fivetran, Airflow, or equivalent), and at least one BI platform (Sigma, Looker, Tableau, or similar).\n\n - Experience owning a semantic layer and driving cross-functional alignment on metric definitions — you have brought Finance, Sales, and CS stakeholders to a shared agreement on business-critical KPIs like ARR, NRR, and churn, and ensured that alignment is encoded in governed, production-ready data models rather than remaining an informal understanding.\n\n - Working knowledge of data governance: cataloging, lineage, access controls, data quality frameworks, and how to make governance feel like enablement rather than bureaucracy.\n\n - Demonstrated ability to build credibility with non-technical business leaders across CS, Finance, Sales, or GTM and translate data platform capabilities into outcomes they care about.\n\n - Experience hiring and developing data talent across engineering, analytics, and governance disciplines.\n\n - Demonstrated curiosity and practical experience applying AI and LLM-based tools to accelerate data workflows - whether automating pipeline documentation, enabling natural language querying across the semantic layer, or surfacing anomalies and data quality issues without manual intervention.\n\n\n\nNice-to-have skills or experience:\n\n\n\n - Hands-on familiarity with the Gainsight data stack (e.g., Gainsight CS, Salesforce, RevPro, NetSuite) and data catalog platforms (e.g., Atlan, Alation, or Collibra).\n\n - Experience operating in federated or hub-and-spoke data models across multiple business domains (e.g., supporting both CS/RevOps and Finance/FP&A).\n\n - Exposure to ML/AI applications in a SaaS context (e.g., predictive churn, revenue forecasting) and experience driving company-wide data literacy or self-service analytics programs.\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n\n\n - We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n\n\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"37ea4dea-05a8-4985-9f3f-b958f30fe04b","title":"Sr Director Atlas Renewals Management","department":"All Cost Centers","team":"Atlas","employmentType":"FullTime","location":"USA - TN - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-28T02:47:56.669+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Tennessee","addressCountry":"United States","addressLocality":"Nashville"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/37ea4dea-05a8-4985-9f3f-b958f30fe04b","applyUrl":"https://jobs.ashbyhq.com/gainsight/37ea4dea-05a8-4985-9f3f-b958f30fe04b/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Sr Director Atlas Renewals Management to join our Corporate Development/ Atlas reporting to the EVP & GM. This role is a remote role based in the USA.
In this role, you'll play a key role in building and scaling Gainsight's AI-Native Retention-as-a-Service business by owning the full delivery operation for renewals — from standing up team structures and playbooks to managing customer relationships and driving measurable retention outcomes. This is a great opportunity for someone with a learning mindset who thrives in a fast-moving, early-stage environment and enjoys working cross-functionally with teams like Product, Engineering, Revenue Operations, Customer Success, and Sales. The ideal candidate brings strong skills in renewal operations, forecasting, and building scalable delivery models in AI-enabled environments.
What You'll Do:
Build and Run the Delivery Operation
Operate day-to-day execution of renewals across the delivery team and managed service partner
Manage capacity, coverage, and team structures across customer portfolios
Ensure delivery meets defined service levels, quality standards, and customer expectations
Translate strategy into workflows, playbooks, and execution frameworks
Continuously iterate early-stage motions into repeatable, scalable playbooks as the business grows
Own Retention Outcomes
Drive gross revenue retention across assigned portfolios, with focus on scaled long-tail renewals
Deliver consistent, data-driven renewal forecasting
Identify and resolve risks early with gap plans; establish clear escalation standards
Proactively bring action plans to customers that get ahead of known process gaps
Manage Customer Relationships
Build multi-level customer relationship maps to effectively engage with supporters and decision makers
Deliver recurring exec-level performance updates and quarterly business reviews
Continuously seek scope growth aligned with performance and capability
Influence change and improvements through best practices
Build and Develop the Team
Hire and develop Renewal Managers and frontline operators as growth scales
Establish clear accountability for performance, productivity, and outcomes
Design the internal team model that scales alongside the AI delivery layer
Maintain execution discipline across a distributed organization
Drive Operational Rigor
Leverage leading KPIs to influence lagging performance metrics
Define how work is allocated across AI agents and human operators
Standardize processes to reduce variability and improve consistency
Enforce pricing, concessions, and escalation guardrails
Partner Across Functions
Work with Product and Engineering to improve workflows, tooling, and AI agent capability
Partner with Revenue Operations on forecasting, reporting, and systems
Align with Customer Success and Sales on engagement and escalation models
This role may require occasional travel for team meetings, training, or company events.This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What Success Looks Like
Renewal delivery is a scalable practice within high-volume long-tail segments and pushing capabilities higher into customer tiers, with clear accountability and quality standards in place
GRR performance is on target, with forecasting accuracy improving quarter over quarter
Expanding scope size and scale with customers through proven success
The AI-human delivery model is documented, iterable, and growing in predictability as AI training models improve
The team is structured, performing, and the foundation is set for the next wave of customers and hiring
Playbooks and workflows exist — captured, documented, and repeatable
What We're Looking For:
Must-Have Skills & Experience
10+ years in management of renewals, customer success, or managed service delivery with direct ownership of retention and forecasting outcomes
Experience operating in AI-enabled environments, including AI agents, work automation, and human-in-the-loop workflows — OR demonstrated ability to ramp quickly into this model
Proven ability to stand up and scale operational processes in early-stage, start-up mindset or evolving environments
Strong operational discipline across service levels, forecasting, quality management, and performance accountability
Experience managing distributed or global delivery teams, including outsourced or nearshore models
Background of direct engagement with Deal Desk, Pricing, or Quoting operations managing pricing and concessions in a renewals context
Demonstrated ability to build feedback loops that improve workflows, tooling, and delivery performance — not just apply existing rules
Experience leading multi-product renewal motions across varied pricing models and contract structures
Nice-to-Have Skills & Experience
Understanding of enterprise SaaS renewals — segmentation, forecasting methodologies, and retention drivers
Understanding of how Customer Success, Sales, Product, and Finance align to drive retention outcomes
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $200,000 – $215,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Sr Director Atlas Renewals Management to join our Corporate Development/ Atlas reporting to the EVP & GM. This role is a remote role based in the USA.\n\n \n\nIn this role, you'll play a key role in building and scaling Gainsight's AI-Native Retention-as-a-Service business by owning the full delivery operation for renewals — from standing up team structures and playbooks to managing customer relationships and driving measurable retention outcomes. This is a great opportunity for someone with a learning mindset who thrives in a fast-moving, early-stage environment and enjoys working cross-functionally with teams like Product, Engineering, Revenue Operations, Customer Success, and Sales. The ideal candidate brings strong skills in renewal operations, forecasting, and building scalable delivery models in AI-enabled environments.\n\n\n\n\nWhat You'll Do:\n\n\n\nBuild and Run the Delivery Operation\n\n - Operate day-to-day execution of renewals across the delivery team and managed service partner\n\n - Manage capacity, coverage, and team structures across customer portfolios\n\n - Ensure delivery meets defined service levels, quality standards, and customer expectations\n\n - Translate strategy into workflows, playbooks, and execution frameworks\n\n - Continuously iterate early-stage motions into repeatable, scalable playbooks as the business grows\n\nOwn Retention Outcomes\n\n - Drive gross revenue retention across assigned portfolios, with focus on scaled long-tail renewals\n\n - Deliver consistent, data-driven renewal forecasting\n\n - Identify and resolve risks early with gap plans; establish clear escalation standards\n\n - Proactively bring action plans to customers that get ahead of known process gaps\n\nManage Customer Relationships\n\n - Build multi-level customer relationship maps to effectively engage with supporters and decision makers\n\n - Deliver recurring exec-level performance updates and quarterly business reviews\n\n - Continuously seek scope growth aligned with performance and capability\n\n - Influence change and improvements through best practices\n\nBuild and Develop the Team\n\n - Hire and develop Renewal Managers and frontline operators as growth scales\n\n - Establish clear accountability for performance, productivity, and outcomes\n\n - Design the internal team model that scales alongside the AI delivery layer\n\n - Maintain execution discipline across a distributed organization\n\nDrive Operational Rigor\n\n - Leverage leading KPIs to influence lagging performance metrics\n\n - Define how work is allocated across AI agents and human operators\n\n - Standardize processes to reduce variability and improve consistency\n\n - Enforce pricing, concessions, and escalation guardrails\n\nPartner Across Functions\n\n - Work with Product and Engineering to improve workflows, tooling, and AI agent capability\n\n - Partner with Revenue Operations on forecasting, reporting, and systems\n\n - Align with Customer Success and Sales on engagement and escalation models\n\nThis role may require occasional travel for team meetings, training, or company events.This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n\n\nWhat Success Looks Like\n\n\n\n - Renewal delivery is a scalable practice within high-volume long-tail segments and pushing capabilities higher into customer tiers, with clear accountability and quality standards in place\n\n - GRR performance is on target, with forecasting accuracy improving quarter over quarter\n\n - Expanding scope size and scale with customers through proven success\n\n - The AI-human delivery model is documented, iterable, and growing in predictability as AI training models improve\n\n - The team is structured, performing, and the foundation is set for the next wave of customers and hiring\n\n - Playbooks and workflows exist — captured, documented, and repeatable\n\n\n\nWhat We're Looking For:\n\n\n\nMust-Have Skills & Experience\n\n - 10+ years in management of renewals, customer success, or managed service delivery with direct ownership of retention and forecasting outcomes\n\n - Experience operating in AI-enabled environments, including AI agents, work automation, and human-in-the-loop workflows — OR demonstrated ability to ramp quickly into this model\n\n - Proven ability to stand up and scale operational processes in early-stage, start-up mindset or evolving environments\n\n - Strong operational discipline across service levels, forecasting, quality management, and performance accountability\n\n - Experience managing distributed or global delivery teams, including outsourced or nearshore models\n\n - Background of direct engagement with Deal Desk, Pricing, or Quoting operations managing pricing and concessions in a renewals context\n\n - Demonstrated ability to build feedback loops that improve workflows, tooling, and delivery performance — not just apply existing rules\n\n - Experience leading multi-product renewal motions across varied pricing models and contract structures\n\nNice-to-Have Skills & Experience\n\n - Understanding of enterprise SaaS renewals — segmentation, forecasting methodologies, and retention drivers\n\n - Understanding of how Customer Success, Sales, Product, and Finance align to drive retention outcomes\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n - The starting base salary range for this role is $200,000 – $215,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.\n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n\n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"662445a5-d9d3-4b34-bb26-25f9658fe317","title":"Principal Customer Success Manager","department":"All Cost Centers","team":"Strategic","employmentType":"FullTime","location":"USA - CA - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-07T06:30:06.180+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"Sacramento"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/662445a5-d9d3-4b34-bb26-25f9658fe317","applyUrl":"https://jobs.ashbyhq.com/gainsight/662445a5-d9d3-4b34-bb26-25f9658fe317/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Principal Customer Success Manager to join the Customer Success team reporting to the Director, Customer Success. This role is a remote role based in the United States.
In this role, you'll play a key role in driving retention, expansion, and advocacy across Gainsight's Strategic Accounts segment by leading executive-level client partnerships, proactively mitigating strategic risks, and quantifying ROI throughout the customer lifecycle. This is a great opportunity for someone who thrives in a senior, ambiguity-heavy environment and enjoys working cross-functionally with teams like Sales, Product, Marketing, and Services. The ideal candidate brings strong skills in strategic account management, C-level relationship building, and data-driven executive communication.
What You'll Do:
Develop and lead strategic client partnerships to drive transformative outcomes and exceptional experiences for both client organizations and their customers.
Quantify, deliver, and strategically communicate ROI for clients throughout their lifecycle, demonstrating significant business impact and value creation.
Act as a trusted advisor and thought leader on advanced use cases and Customer Success industry best practices, thereby influencing industry trends and client strategies.
Cultivate deep executive-level relationships within client organizations, proactively identifying and mitigating strategic risks while championing an unparalleled end-to-end customer journey.
Architect and deliver high-impact customer deliverables, including presentations, strategic process innovations, and executive-level strategy recommendations that directly align with and advance senior executive priorities and goals.
Leverage Gainsight technology to establish and track sophisticated client goals, objectives, and success metrics, driving alignment and accountability for shared success.
Drive cross-functional initiatives within Gainsight to identify strategic opportunities and risks and to develop and present comprehensive innovative solutions to clients.
Serve as a primary source of strategic intelligence on client business needs, providing actionable insights that influence internal strategy and leadership decisions.
Collaborate strategically with Account Executives to identify and capitalize on significant cross-sell and upsell opportunities, ensuring seamless renewals and maximizing client value.
Represent Gainsight as a recognized industry expert and thought leader in customer interactions, high-profile industry and corporate events, and online communities, thereby enhancing Gainsight's brand influence.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role may require occasional travel for team meetings, training, customer meetings or company events.
What We're Looking For:
Over 10 years of progressive experience in Customer Success, with a proven record of managing strategic accounts and driving significant business outcomes.
Minimum of 3 years of experience managing >$1M ARR account(s)
Expert-level knowledge of Customer Success best practices, including advanced retention, expansion, adoption, and advocacy strategies. Skilled in mentoring and coaching others on these practices.
Extensive experience with highly complex, enterprise-level products, showcasing a deep understanding of technical solutions and the ability to articulate their value to executive stakeholders.
Prefers C-level engagement, with a proven ability to build and maintain strong relationships, translate intricate executive priorities into actionable strategic initiatives, and drive measurable ROI at scale.
Exceptional skill in navigating and leading through ambiguity, designing and implementing scalable processes, driving strategic decision-making, and effectively managing crisis situations with composure and decisiveness.
Proven leadership in cross-functional collaboration, fostering alignment across Sales, Product, Marketing, and Services to achieve optimal customer outcomes and strategic business objectives.
Demonstrated thought leadership in the Customer Success industry, contributing to industry events, publications, or communities, and influencing best practices.
Experienced in developing and delivering executive-level presentations and strategic recommendations, supported by data-driven insights and a deep understanding of client business needs.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $150,000 -$175,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Staff Software Engineer to join our Engineering team reporting to the Director, AI Engineering. This role is a hybrid role based out of our Bengaluru, India location.
In this role, you'll play a key role in building Atlas, Gainsight's AI Agents platform for Customer Success, by owning agentic product features end-to-end—designing, building, shipping, and iterating to measurably increase customer adoption. This is a great opportunity for someone who thrives in a fast-moving, high-ownership environment with continuous deployment and enjoys working cross-functionally with teams like Product, Design, and Forward Deployed Engineers. The ideal candidate brings strong skills in full-stack development with Python and React, building AI agents with LLMs, and scalable system design.
What You'll Do:
Approach problems with an agentic mindset, thinking in terms of autonomous workflows, reasoning, and adaptive systems, rather than defaulting to traditional deterministic engineering patterns.
Own features end-to-end : design, build, ship, and iterate with minimal hand-holding.
Drive solution approach for your projects, proactively flagging risks and trade-offs early and communicating them clearly to stakeholders.
Design for scale and reliability from the outset, given the pace at which this platform is growing.
Partner closely with product, design, and FDEs to shape plans, not just execute them.
Bring forward better tools, patterns, or approaches where you see an opportunity to improve how the team builds.
Keep documentation lean but sufficient, enough for clarity and continuity
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What Success Looks Like
By 6–12 months in this role, you will have:
Delivered product enhancements that measurably increased customer adoption of the Atlas AI Agents Platform.
Became a trusted resource for technical problem-solving, unblocking teammates and improving delivery speed across the team.
Strengthened the team's ability to deliver predictably on cutting-edge technology, giving the business confidence to plan ahead.
Built strong working relationships across engineering, product, and design that improve collaboration and decision-making.
Consistently raised the team's bar for quality and ownership, not just met the existing one.
What We're Looking For:
4 - 7 years of professional software engineering experience.
At least 3 years building scale applications using Python and modern JavaScript frameworks (preferably ReactJs).
1 - 2 years building AI Agents / working with LLMs, with a genuine engineering mindset, not just prompt-engineering.
Bachelor’s Degree in Computer Science or equivalent professional experience.
Proven experience as a full stack engineer, owning features from initial design through deployment and ongoing maintenance.
Strong understanding of best practices for the full software development lifecycle, system design, including coding standards, code reviews, version control, build processes, testing, and operations.
Comfortable working with autonomy while thriving in a highly collaborative, cross-functional team environment.
Excellent communication skills and ability to work effectively with engineers, product managers, and designers.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Staff Software Engineer to join our Engineering team reporting to the Director, AI Engineering. This role is a hybrid role based out of our Bengaluru, India location.\n\n\n\nIn this role, you'll play a key role in building Atlas, Gainsight's AI Agents platform for Customer Success, by owning agentic product features end-to-end—designing, building, shipping, and iterating to measurably increase customer adoption. This is a great opportunity for someone who thrives in a fast-moving, high-ownership environment with continuous deployment and enjoys working cross-functionally with teams like Product, Design, and Forward Deployed Engineers. The ideal candidate brings strong skills in full-stack development with Python and React, building AI agents with LLMs, and scalable system design.\n\n\n\nWhat You'll Do:\n\n - Approach problems with an agentic mindset, thinking in terms of autonomous workflows, reasoning, and adaptive systems, rather than defaulting to traditional deterministic engineering patterns.\n\n - Own features end-to-end : design, build, ship, and iterate with minimal hand-holding.\n\n - Drive solution approach for your projects, proactively flagging risks and trade-offs early and communicating them clearly to stakeholders.\n\n - Design for scale and reliability from the outset, given the pace at which this platform is growing.\n\n - Partner closely with product, design, and FDEs to shape plans, not just execute them.\n\n - Bring forward better tools, patterns, or approaches where you see an opportunity to improve how the team builds.\n\n - Keep documentation lean but sufficient, enough for clarity and continuity\n\n\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.\n\n\n\nWhat Success Looks Like\n\n\n\nBy 6–12 months in this role, you will have:\n\n - Delivered product enhancements that measurably increased customer adoption of the Atlas AI Agents Platform.\n\n - Became a trusted resource for technical problem-solving, unblocking teammates and improving delivery speed across the team.\n\n - Strengthened the team's ability to deliver predictably on cutting-edge technology, giving the business confidence to plan ahead.\n\n - Built strong working relationships across engineering, product, and design that improve collaboration and decision-making.\n\n - Consistently raised the team's bar for quality and ownership, not just met the existing one.\n\n\n\nWhat We're Looking For:\n\n\n\n - 4 - 7 years of professional software engineering experience.\n\n - At least 3 years building scale applications using Python and modern JavaScript frameworks (preferably ReactJs).\n\n - 1 - 2 years building AI Agents / working with LLMs, with a genuine engineering mindset, not just prompt-engineering.\n\n - Bachelor’s Degree in Computer Science or equivalent professional experience.\n\n - Proven experience as a full stack engineer, owning features from initial design through deployment and ongoing maintenance.\n\n - Strong understanding of best practices for the full software development lifecycle, system design, including coding standards, code reviews, version control, build processes, testing, and operations.\n\n - Comfortable working with autonomy while thriving in a highly collaborative, cross-functional team environment.\n\n - Excellent communication skills and ability to work effectively with engineers, product managers, and designers.\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n - We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n\nAdditional Information:\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n\n\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}}],"apiVersion":"1"}