We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We're looking for a full-time Executive Assistant to join our Global Executive Assistant team. You'll report to the Senior Manager, Talent Development. This is a remote role based in Mexico City, Mexico.
In this role, you'll play a key role in keeping our executive team running smoothly by serving as the operational backbone for an assigned group of executives — keeping calendars tight, travel seamless, and expenses accurate. This is a great opportunity for someone who thrives in a fast-paced, high-velocity environment and enjoys working cross-functionally with teams like our executive leadership and their broader organizations. The ideal candidate brings strong skills in calendar and meeting management, travel coordination, and expense management.
You'll be a formal Gainsight employee, payrolled through our third-party vendor Remote.com, which handles your local benefits and tax compliance. You'll be joining an existing team of Executive Assistants, and we also have an office (optional attendance) located in CDMX.
What You'll Do:
Manage executive calendars, including scheduling and prioritizing meetings, events, and calls.
Coordinate logistics for meetings, ensuring all necessary materials and resources are prepared in advance.
Organize travel arrangements when needed, ensuring seamless itineraries and addressing last-minute changes.
Manage expense reports: track and submit expense reports accurately and on time.
Handle confidential information with discretion and maintain a high level of professionalism.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require global travel up to 20-30% of the time for team meetings, training, or company events.
What We're Looking For:
6+ years as an Executive Assistant supporting C-level executives — not just VP or director-level.
6+ years of high-volume global calendar management across multiple time zones, with a track record of proactive, not reactive, scheduling.
6+ years coordinating complex international travel (multi-leg, multi-country itineraries).
Demonstrated ability to support multiple executives simultaneously (the pace of supporting 4–5 executives at once is the equivalent of one C-level).
3+ years of G Suite experience (Google Calendar, Gmail, Drive); proficiency in expense tools such as Concur.
Stable employment history with demonstrated tenure in prior roles.
Comfortable working flexible hours to align with executive time zones and availability.
Fluent in English; strong written and verbal communication skills.
Must have skills or experience:
Background in a fast-paced SaaS or startup tech environment — industry experience is a plus, not a requirement.
Experience supporting executives across US and UK time zones.
AI literacy — comfortable using AI tools to improve efficiency and output quality.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $38,000 -$43,000 USD equivalent, paid in Mexican pesos via Remote. Actual compensation may vary based on factors such as skills, experience, and location.
We offer a comprehensive benefits package including a corporate performance bonus and a Christmas bonus (Aguinaldo) per local requirements. Benefits are administered through Remote, including medical, dental, vision, and other local statutory benefits. Teammates also enjoy Flexible PTO.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\nAbout This Role:\n\n\n\nWe're looking for a full-time Executive Assistant to join our Global Executive Assistant team. You'll report to the Senior Manager, Talent Development. This is a remote role based in Mexico City, Mexico.\n\nIn this role, you'll play a key role in keeping our executive team running smoothly by serving as the operational backbone for an assigned group of executives — keeping calendars tight, travel seamless, and expenses accurate. This is a great opportunity for someone who thrives in a fast-paced, high-velocity environment and enjoys working cross-functionally with teams like our executive leadership and their broader organizations. The ideal candidate brings strong skills in calendar and meeting management, travel coordination, and expense management.\n\nYou'll be a formal Gainsight employee, payrolled through our third-party vendor Remote.com http://Remote.com, which handles your local benefits and tax compliance. You'll be joining an existing team of Executive Assistants, and we also have an office (optional attendance) located in CDMX.\n\n\n\nWhat You'll Do:\n\n\n\n - Manage executive calendars, including scheduling and prioritizing meetings, events, and calls.\n\n - Coordinate logistics for meetings, ensuring all necessary materials and resources are prepared in advance.\n\n - Organize travel arrangements when needed, ensuring seamless itineraries and addressing last-minute changes.\n\n - Manage expense reports: track and submit expense reports accurately and on time.\n\n - Handle confidential information with discretion and maintain a high level of professionalism.\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require global travel up to 20-30% of the time for team meetings, training, or company events.\n\n\n\nWhat We're Looking For:\n\n\n\n - 6+ years as an Executive Assistant supporting C-level executives — not just VP or director-level.\n\n - 6+ years of high-volume global calendar management across multiple time zones, with a track record of proactive, not reactive, scheduling.\n\n - 6+ years coordinating complex international travel (multi-leg, multi-country itineraries).\n\n - Demonstrated ability to support multiple executives simultaneously (the pace of supporting 4–5 executives at once is the equivalent of one C-level).\n\n - 3+ years of G Suite experience (Google Calendar, Gmail, Drive); proficiency in expense tools such as Concur.\n\n - Stable employment history with demonstrated tenure in prior roles.\n\n - Comfortable working flexible hours to align with executive time zones and availability.\n\n - Fluent in English; strong written and verbal communication skills.\n\n\n\nMust have skills or experience:\n\n\n\n - Background in a fast-paced SaaS or startup tech environment — industry experience is a plus, not a requirement.\n\n - Experience supporting executives across US and UK time zones.\n\n - AI literacy — comfortable using AI tools to improve efficiency and output quality.\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n - The starting base salary range for this role is $38,000 -$43,000 USD equivalent, paid in Mexican pesos via Remote. Actual compensation may vary based on factors such as skills, experience, and location.\n\n - We offer a comprehensive benefits package including a corporate performance bonus and a Christmas bonus (Aguinaldo) per local requirements. Benefits are administered through Remote, including medical, dental, vision, and other local statutory benefits. Teammates also enjoy Flexible PTO.\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n\n\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"b93d429b-fb79-4005-bbaf-422e274d401f","title":"Strategic Technical Project Manager, AI Deployments","department":"R&D","team":"Atlas","employmentType":"FullTime","location":"USA - FL - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-23T13:50:13.925+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Florida","addressCountry":"United States","addressLocality":"Tallahassee"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/b93d429b-fb79-4005-bbaf-422e274d401f","applyUrl":"https://jobs.ashbyhq.com/gainsight/b93d429b-fb79-4005-bbaf-422e274d401f/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Strategic Technical Project Manager to join our Professional Services team reporting to the Director, PMO. This role is a remote role based in The United States.
In this role, you'll play a key role in driving large-scale, complex, and high-visibility customer engagements within Professional Services from contract signature through validated business outcomes by operating as the overall engagement owner across multiple workstreams: aligning stakeholders, managing scope and financials, mitigating risk, and ensuring AI agent plus human agent solutions are deployed responsibly and effectively in production environments with clear success criteria, strong governance, milestone-based ramping, and ongoing iteration based on real-world performance. This is a great opportunity for someone who thrives in a customer-embedded delivery environment that requires close partnership with product teams and balances speed, technical feasibility, user trust, and business value, and enjoys working cross-functionally with teams like Sales, Customer Success, Solution Architecture, Product, and Engineering. The ideal candidate brings strong skills in strategic project leadership, stakeholder alignment, and disciplined execution.
What You'll Do:
Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
Partner with customers and internal teams to shape AI agent use cases into clear delivery plans, ensuring business problems are translated into practical, deployable workflows.
Identify, create, and manage parallel workstreams — technical implementation (AI platform configuration, integrations, system access, AI agent workflow, reporting build) and oversee human agent readiness plan (staffing timelines, onboarding and training schedules, certifications)
Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks.
Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models.
Drive disciplined scope control, change management, and financial oversight across strategic engagements.
Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery.
Identify and proactively mitigate risks across technical, operational, and organizational dimensions.
Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer.
Monitor post-deployment performance signals and drive structured follow-up actions to improve adoption, stability, trust, and measurable business outcomes
Mentor Senior TPMs and contribute to leadership capability within the team.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. Travel is expected to be up to 10-15%, primarily for customer onsite engagements.
What We're Looking For:
Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience) and 10+ years of relevant experience.
7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting.
Proven track record managing multi-workstream engagements with complex stakeholder environments and contract values exceeding $500K+.
Strong project governance, financial management, and executive stakeholder alignment capabilities.
Technical fluency in APIs, data models, and enterprise integrations sufficient to guide architectural discussions and manage risk.
Experience partnering cross-functionally with Product and Engineering teams.
Exceptional communication skills for both technical and executive audiences.
Ability to operate effectively in fast-paced, evolving product environments.
Willingness to travel up to 10–15%.
Nice to have skills or experience:
Experience in a Field Delivery Engineering (FDE) or customer-embedded delivery model.
Experience with business process outsourcing projects
Experience implementing Customer Success, CRM, or enterprise SaaS platforms.
Familiarity with AI-driven solutions, automation, or advanced analytics implementations.
Project Management certification (PMP, PRINCE2, or equivalent).
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $150,000 – $160,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n \n\nWe’re looking for a full-time Strategic Technical Project Manager to join our Professional Services team reporting to the Director, PMO. This role is a remote role based in The United States. \n\n\n\nIn this role, you'll play a key role in driving large-scale, complex, and high-visibility customer engagements within Professional Services from contract signature through validated business outcomes by operating as the overall engagement owner across multiple workstreams: aligning stakeholders, managing scope and financials, mitigating risk, and ensuring AI agent plus human agent solutions are deployed responsibly and effectively in production environments with clear success criteria, strong governance, milestone-based ramping, and ongoing iteration based on real-world performance. This is a great opportunity for someone who thrives in a customer-embedded delivery environment that requires close partnership with product teams and balances speed, technical feasibility, user trust, and business value, and enjoys working cross-functionally with teams like Sales, Customer Success, Solution Architecture, Product, and Engineering. The ideal candidate brings strong skills in strategic project leadership, stakeholder alignment, and disciplined execution.\n\n \n\nWhat You'll Do: \n\n - Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.\n\n - Partner with customers and internal teams to shape AI agent use cases into clear delivery plans, ensuring business problems are translated into practical, deployable workflows.\n\n - Identify, create, and manage parallel workstreams — technical implementation (AI platform configuration, integrations, system access, AI agent workflow, reporting build) and oversee human agent readiness plan (staffing timelines, onboarding and training schedules, certifications)\n\n - Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks.\n\n - Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models.\n\n - Drive disciplined scope control, change management, and financial oversight across strategic engagements.\n\n - Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery.\n\n - Identify and proactively mitigate risks across technical, operational, and organizational dimensions.\n\n - Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer.\n\n - Monitor post-deployment performance signals and drive structured follow-up actions to improve adoption, stability, trust, and measurable business outcomes\n\n - Mentor Senior TPMs and contribute to leadership capability within the team.\n \n \n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. Travel is expected to be up to 10-15%, primarily for customer onsite engagements.\n\n \n\nWhat We're Looking For: \n\n - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience) and 10+ years of relevant experience.\n\n - 7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting.\n\n - Proven track record managing multi-workstream engagements with complex stakeholder environments and contract values exceeding $500K+.\n\n - Strong project governance, financial management, and executive stakeholder alignment capabilities.\n\n - Technical fluency in APIs, data models, and enterprise integrations sufficient to guide architectural discussions and manage risk.\n\n - Experience partnering cross-functionally with Product and Engineering teams.\n\n - Exceptional communication skills for both technical and executive audiences.\n\n - Ability to operate effectively in fast-paced, evolving product environments.\n\n - Willingness to travel up to 10–15%.\n\n \n\nNice to have skills or experience:\n\n - Experience in a Field Delivery Engineering (FDE) or customer-embedded delivery model.\n\n - Experience with business process outsourcing projects\n\n - Experience implementing Customer Success, CRM, or enterprise SaaS platforms.\n\n - Familiarity with AI-driven solutions, automation, or advanced analytics implementations.\n\n - Project Management certification (PMP, PRINCE2, or equivalent).\n\n\n\nWhy You’ll Love It Here:\n\n \n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n \n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. \n\n \n\n - The starting base salary range for this role is $150,000 – $160,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n \n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n\nAdditional Information:\n\n \n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n \n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. \n\n \n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"d9052456-370f-4d21-81ff-0dae9f2db965","title":"Chief of Staff, CEO","department":"G&A","team":"Executives","employmentType":"FullTime","location":"USA - CA - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-15T13:45:55.896+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"Sacramento"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/d9052456-370f-4d21-81ff-0dae9f2db965","applyUrl":"https://jobs.ashbyhq.com/gainsight/d9052456-370f-4d21-81ff-0dae9f2db965/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Chief of Staff in the San Francisco Bay area to join our Executives team reporting to the Chief Executive Officer. This role is a hybrid role based in the USA.
In this role, you’ll play a key role in amplifying the CEO’s impact and keeping the executive team aligned by owning the executive operating rhythm, driving cross-functional initiatives, and authoring the CEO’s internal and external communications. This is a great opportunity for someone who thrives in a high-visibility, fast-moving, AI-forward environment and enjoys working cross-functionally with teams like the Executive Leadership Team, the Board, Finance, and Marketing. The ideal candidate brings strong skills in executive writing, strategic planning, and AI fluency.
What You'll Do:
CEO Communications (Internal & External)
Develop and deliver high-impact CEO communications including presentations, scripts, talking points, and messaging for internal meetings, industry conferences, customer engagements, and stakeholder interactions.
Prepare the CEO and other executives for public speaking engagements and media appearances. Own pre-prep, vetting, and follow-through on inbound and outbound CEO speaking requests in partnership with Marketing.
Draft company-wide announcements (executive hires, departures, org changes, M&A) and CEO thought leadership in his voice, newsletters, blogs, LinkedIn. Partner with Marketing and PR on press releases, books, and other external media.
Coordinate CEO-driven cultural initiatives, including Childlike Joy videos and other programs.
Executive Team Operations
Set the agenda, drive discussion, and own follow-through for executive team operating meetings, offsites, and deep dives. Ensure clear ownership of decisions and actions.
Organize and facilitate the fiscal year’s key meeting calendar, Board meetings, executive offsites, QBRs, All Hands, Weekly Huddles, ELT, and weekly operations meetings, partnering with the events team and other Chiefs of Staff on logistics, agenda, and follow-up.
Attend strategic meetings, conferences, and offsites with the CEO. Drive prep, capture decisions and timelines, and own follow-through.
Board & Investor Engagement
Own the narrative, content, and coordination for board decks, board letters, and investor materials. Ensure the CEO is fully prepared for high-stakes Board moments.
Support logistics and prep for the CEO’s weekly Board Working Team (BWT) call. Manage Board document distribution in Box and serve as the day-to-day point of contact for the Vista team.
Company-Level Strategy & Annual Planning
Run the full life cycle of the annual strategic planning process (AOP) in partnership with Finance, the CFO, and ELT. Translate strategic priorities into resource and investment decisions for CEO and CFO review.
Own and run the V2MOM process, defining at the ELT level and supporting cascading throughout the rest of the organization. Drive mid-cycle tracking and end-of-cycle reporting.
Provide analytical and project management support on M&A and strategic partnership evaluations as needed.
Project Ownership
Drive high-priority, cross-functional CEO initiatives end-to-end. Define the problem, assemble the working team, manage stakeholder alignment, and monitor progress through to delivery.
Build and maintain the data layer for executive decision-making, performance dashboards, KPI tracking, and business reviews that synthesize cross-functional and BU-level data for the ELT. Embed AI into these workflows to make planning, reporting, and analysis faster and higher quality.
Serve as a shared strategic resource to BU GMs and functional leaders, providing executive visibility on issues that span organizational boundaries.
Hyper-Responsiveness and Flexibility
Be hyper-responsive across email, Slack, text, and phone, including outside of normal business hours and Sunday evenings to prepare for the business week.
Travel locally, domestically, and internationally to be onsite with the CEO as needed.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
5-10 years of related experience and a Bachelor’s degree (or equivalent experience), with a proven track record in a Chief of Staff, strategy, business operations, management consulting, investment banking, venture capital, or private equity role
Exceptional written communication, with demonstrated experience writing in a senior executive’s voice across formats: board materials, all-hands narratives, internal announcements, LinkedIn and thought leadership, and customer-facing keynotes
Strong structured thinking, with the ability to synthesize ambiguous information into clear recommendations and crisp, executive-ready materials
Demonstrated ability to manage multiple complex, cross-functional workstreams concurrently, driving accountability and follow-through without formal authority
Analytical fluency, including comfort building financial models, synthesizing data from multiple sources, and translating analysis into executive-level insights
Proficiency in Excel, PowerPoint/Google Slides, and modern data and collaboration tools, with the ability to build and present executive-grade materials independently
Strong executive presence and interpersonal skills, with the ability to engage credibly with C-suite leaders, Board members, and advisors
Strong AI fluency and a clear point of view on how to apply modern AI tools to executive-level work; daily, hands-on user of leading LLMs and AI assistants for drafting, research, synthesis, and analysis
Understanding of how to embed AI into operating rhythms to make planning, reporting, and communications faster and higher-quality
Experience owning or significantly contributing to operating cadence design, annual planning cycles, and company-level goal-setting processes
Familiarity with OKR/V2MOM/goal-setting processes and annual planning cycles at the company level
Trusted partner: operates as a genuine extension of the CEO with high judgment, high discretion, and deep alignment on priorities; builds trust across the ELT, Board, and external stakeholders through consistent delivery and sound judgment
Force multiplier: makes the CEO and ELT more effective by removing friction, creating clarity, and accelerating the most important work across the organization
Exceptional communicator: writes with precision, clarity, and voice, and adapts seamlessly across formats, from a tightly crafted board letter to an inspiring all-hands narrative
Applies AI as a core competency: actively builds AI into how the Office of the CEO operates, treats AI fluency as a professional standard, and helps raise the bar across the ELT
Comfortable with ambiguity: defines structure where it doesn’t exist, makes progress with imperfect information, and stays resilient in a fast-moving environment
Naturally curious and intellectually humble: brings a learner’s mindset to every problem, actively seeks feedback, adapts quickly, and is equally comfortable challenging their own assumptions and operating in unfamiliar territory
Nice-to-have skills or experience:
MBA from a top-tier program
Familiarity with customer success, post-sale SaaS, or the broader CS technology landscape
Hands-on experience building AI workflows, custom GPTs, agents, or lightweight automations to support executive work or team operations (strong plus)
Prior exposure to M&A due diligence or post-merger integration work, and experience working with Private Equity sponsors
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $215,000 – $235,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Chief of Staff in the San Francisco Bay area to join our Executives team reporting to the Chief Executive Officer. This role is a hybrid role based in the USA.\n\n\n\nIn this role, you’ll play a key role in amplifying the CEO’s impact and keeping the executive team aligned by owning the executive operating rhythm, driving cross-functional initiatives, and authoring the CEO’s internal and external communications. This is a great opportunity for someone who thrives in a high-visibility, fast-moving, AI-forward environment and enjoys working cross-functionally with teams like the Executive Leadership Team, the Board, Finance, and Marketing. The ideal candidate brings strong skills in executive writing, strategic planning, and AI fluency.\n\n\n\nWhat You'll Do:\n\n\n\nCEO Communications (Internal & External)\n\n - Develop and deliver high-impact CEO communications including presentations, scripts, talking points, and messaging for internal meetings, industry conferences, customer engagements, and stakeholder interactions.\n\n - Prepare the CEO and other executives for public speaking engagements and media appearances. Own pre-prep, vetting, and follow-through on inbound and outbound CEO speaking requests in partnership with Marketing.\n\n - Draft company-wide announcements (executive hires, departures, org changes, M&A) and CEO thought leadership in his voice, newsletters, blogs, LinkedIn. Partner with Marketing and PR on press releases, books, and other external media.\n\n - Coordinate CEO-driven cultural initiatives, including Childlike Joy videos and other programs.\n\nExecutive Team Operations\n\n - Set the agenda, drive discussion, and own follow-through for executive team operating meetings, offsites, and deep dives. Ensure clear ownership of decisions and actions.\n\n - Organize and facilitate the fiscal year’s key meeting calendar, Board meetings, executive offsites, QBRs, All Hands, Weekly Huddles, ELT, and weekly operations meetings, partnering with the events team and other Chiefs of Staff on logistics, agenda, and follow-up.\n\n - Attend strategic meetings, conferences, and offsites with the CEO. Drive prep, capture decisions and timelines, and own follow-through.\n\nBoard & Investor Engagement\n\n - Own the narrative, content, and coordination for board decks, board letters, and investor materials. Ensure the CEO is fully prepared for high-stakes Board moments.\n\n - Support logistics and prep for the CEO’s weekly Board Working Team (BWT) call. Manage Board document distribution in Box and serve as the day-to-day point of contact for the Vista team.\n\nCompany-Level Strategy & Annual Planning\n\n - Run the full life cycle of the annual strategic planning process (AOP) in partnership with Finance, the CFO, and ELT. Translate strategic priorities into resource and investment decisions for CEO and CFO review.\n\n - Own and run the V2MOM process, defining at the ELT level and supporting cascading throughout the rest of the organization. Drive mid-cycle tracking and end-of-cycle reporting.\n\n - Provide analytical and project management support on M&A and strategic partnership evaluations as needed.\n\nProject Ownership\n\n - Drive high-priority, cross-functional CEO initiatives end-to-end. Define the problem, assemble the working team, manage stakeholder alignment, and monitor progress through to delivery.\n\n - Build and maintain the data layer for executive decision-making, performance dashboards, KPI tracking, and business reviews that synthesize cross-functional and BU-level data for the ELT. Embed AI into these workflows to make planning, reporting, and analysis faster and higher quality.\n\n - Serve as a shared strategic resource to BU GMs and functional leaders, providing executive visibility on issues that span organizational boundaries.\n\nHyper-Responsiveness and Flexibility\n\n - Be hyper-responsive across email, Slack, text, and phone, including outside of normal business hours and Sunday evenings to prepare for the business week.\n\n - Travel locally, domestically, and internationally to be onsite with the CEO as needed.\n\n\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.\n\n\n\nWhat We're Looking For:\n\n\n\n - 5-10 years of related experience and a Bachelor’s degree (or equivalent experience), with a proven track record in a Chief of Staff, strategy, business operations, management consulting, investment banking, venture capital, or private equity role\n\n - Exceptional written communication, with demonstrated experience writing in a senior executive’s voice across formats: board materials, all-hands narratives, internal announcements, LinkedIn and thought leadership, and customer-facing keynotes\n\n - Strong structured thinking, with the ability to synthesize ambiguous information into clear recommendations and crisp, executive-ready materials\n\n - Demonstrated ability to manage multiple complex, cross-functional workstreams concurrently, driving accountability and follow-through without formal authority\n\n - Analytical fluency, including comfort building financial models, synthesizing data from multiple sources, and translating analysis into executive-level insights\n\n - Proficiency in Excel, PowerPoint/Google Slides, and modern data and collaboration tools, with the ability to build and present executive-grade materials independently\n\n - Strong executive presence and interpersonal skills, with the ability to engage credibly with C-suite leaders, Board members, and advisors\n\n - Strong AI fluency and a clear point of view on how to apply modern AI tools to executive-level work; daily, hands-on user of leading LLMs and AI assistants for drafting, research, synthesis, and analysis\n\n - Understanding of how to embed AI into operating rhythms to make planning, reporting, and communications faster and higher-quality\n\n - Experience owning or significantly contributing to operating cadence design, annual planning cycles, and company-level goal-setting processes\n\n - Familiarity with OKR/V2MOM/goal-setting processes and annual planning cycles at the company level\n\n - Trusted partner: operates as a genuine extension of the CEO with high judgment, high discretion, and deep alignment on priorities; builds trust across the ELT, Board, and external stakeholders through consistent delivery and sound judgment\n\n - Force multiplier: makes the CEO and ELT more effective by removing friction, creating clarity, and accelerating the most important work across the organization\n\n - Exceptional communicator: writes with precision, clarity, and voice, and adapts seamlessly across formats, from a tightly crafted board letter to an inspiring all-hands narrative\n\n - Applies AI as a core competency: actively builds AI into how the Office of the CEO operates, treats AI fluency as a professional standard, and helps raise the bar across the ELT\n\n - Comfortable with ambiguity: defines structure where it doesn’t exist, makes progress with imperfect information, and stays resilient in a fast-moving environment\n\n - Naturally curious and intellectually humble: brings a learner’s mindset to every problem, actively seeks feedback, adapts quickly, and is equally comfortable challenging their own assumptions and operating in unfamiliar territory\n\n\n\nNice-to-have skills or experience:\n\n\n\n - MBA from a top-tier program\n\n - Familiarity with customer success, post-sale SaaS, or the broader CS technology landscape\n\n - Hands-on experience building AI workflows, custom GPTs, agents, or lightweight automations to support executive work or team operations (strong plus)\n\n - Prior exposure to M&A due diligence or post-merger integration work, and experience working with Private Equity sponsors\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n\n\n - The starting base salary range for this role is $215,000 – $235,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.\n\n\n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"d6215748-758c-455a-b8b4-d55b51bc7cca","title":"Staff Software Engineer","department":"R&D","team":"ATLAS Engineering","employmentType":"FullTime","location":"IND - Bengaluru","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-17T12:03:00.794+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Karnātaka","addressCountry":"India","addressLocality":"Bengaluru"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/d6215748-758c-455a-b8b4-d55b51bc7cca","applyUrl":"https://jobs.ashbyhq.com/gainsight/d6215748-758c-455a-b8b4-d55b51bc7cca/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Staff Software Engineer to join our Engineering team reporting to the Director, AI Engineering. This role is a hybrid role based out of our Bengaluru, India location.
In this role, you'll play a key role in building Atlas, Gainsight's AI Agents platform for Customer Success, by owning agentic product features end-to-end—designing, building, shipping, and iterating to measurably increase customer adoption. This is a great opportunity for someone who thrives in a fast-moving, high-ownership environment with continuous deployment and enjoys working cross-functionally with teams like Product, Design, and Forward Deployed Engineers. The ideal candidate brings strong skills in full-stack development with Python and React, building AI agents with LLMs, and scalable system design.
What You'll Do:
Approach problems with an agentic mindset, thinking in terms of autonomous workflows, reasoning, and adaptive systems, rather than defaulting to traditional deterministic engineering patterns.
Own features end-to-end : design, build, ship, and iterate with minimal hand-holding.
Drive solution approach for your projects, proactively flagging risks and trade-offs early and communicating them clearly to stakeholders.
Design for scale and reliability from the outset, given the pace at which this platform is growing.
Partner closely with product, design, and FDEs to shape plans, not just execute them.
Bring forward better tools, patterns, or approaches where you see an opportunity to improve how the team builds.
Keep documentation lean but sufficient, enough for clarity and continuity
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What Success Looks Like
By 6–12 months in this role, you will have:
Delivered product enhancements that measurably increased customer adoption of the Atlas AI Agents Platform.
Became a trusted resource for technical problem-solving, unblocking teammates and improving delivery speed across the team.
Strengthened the team's ability to deliver predictably on cutting-edge technology, giving the business confidence to plan ahead.
Built strong working relationships across engineering, product, and design that improve collaboration and decision-making.
Consistently raised the team's bar for quality and ownership, not just met the existing one.
What We're Looking For:
4 - 7 years of professional software engineering experience.
At least 3 years building scale applications using Python and modern JavaScript frameworks (preferably ReactJs).
1 - 2 years building AI Agents / working with LLMs, with a genuine engineering mindset, not just prompt-engineering.
Bachelor’s Degree in Computer Science or equivalent professional experience.
Proven experience as a full stack engineer, owning features from initial design through deployment and ongoing maintenance.
Strong understanding of best practices for the full software development lifecycle, system design, including coding standards, code reviews, version control, build processes, testing, and operations.
Comfortable working with autonomy while thriving in a highly collaborative, cross-functional team environment.
Excellent communication skills and ability to work effectively with engineers, product managers, and designers.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Staff Software Engineer to join our Engineering team reporting to the Director, AI Engineering. This role is a hybrid role based out of our Bengaluru, India location.\n\n\n\nIn this role, you'll play a key role in building Atlas, Gainsight's AI Agents platform for Customer Success, by owning agentic product features end-to-end—designing, building, shipping, and iterating to measurably increase customer adoption. This is a great opportunity for someone who thrives in a fast-moving, high-ownership environment with continuous deployment and enjoys working cross-functionally with teams like Product, Design, and Forward Deployed Engineers. The ideal candidate brings strong skills in full-stack development with Python and React, building AI agents with LLMs, and scalable system design.\n\n\n\nWhat You'll Do:\n\n - Approach problems with an agentic mindset, thinking in terms of autonomous workflows, reasoning, and adaptive systems, rather than defaulting to traditional deterministic engineering patterns.\n\n - Own features end-to-end : design, build, ship, and iterate with minimal hand-holding.\n\n - Drive solution approach for your projects, proactively flagging risks and trade-offs early and communicating them clearly to stakeholders.\n\n - Design for scale and reliability from the outset, given the pace at which this platform is growing.\n\n - Partner closely with product, design, and FDEs to shape plans, not just execute them.\n\n - Bring forward better tools, patterns, or approaches where you see an opportunity to improve how the team builds.\n\n - Keep documentation lean but sufficient, enough for clarity and continuity\n\n\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.\n\n\n\nWhat Success Looks Like\n\n\n\nBy 6–12 months in this role, you will have:\n\n - Delivered product enhancements that measurably increased customer adoption of the Atlas AI Agents Platform.\n\n - Became a trusted resource for technical problem-solving, unblocking teammates and improving delivery speed across the team.\n\n - Strengthened the team's ability to deliver predictably on cutting-edge technology, giving the business confidence to plan ahead.\n\n - Built strong working relationships across engineering, product, and design that improve collaboration and decision-making.\n\n - Consistently raised the team's bar for quality and ownership, not just met the existing one.\n\n\n\nWhat We're Looking For:\n\n\n\n - 4 - 7 years of professional software engineering experience.\n\n - At least 3 years building scale applications using Python and modern JavaScript frameworks (preferably ReactJs).\n\n - 1 - 2 years building AI Agents / working with LLMs, with a genuine engineering mindset, not just prompt-engineering.\n\n - Bachelor’s Degree in Computer Science or equivalent professional experience.\n\n - Proven experience as a full stack engineer, owning features from initial design through deployment and ongoing maintenance.\n\n - Strong understanding of best practices for the full software development lifecycle, system design, including coding standards, code reviews, version control, build processes, testing, and operations.\n\n - Comfortable working with autonomy while thriving in a highly collaborative, cross-functional team environment.\n\n - Excellent communication skills and ability to work effectively with engineers, product managers, and designers.\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n - We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n\nAdditional Information:\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n\n\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"c575ed9d-9fa8-4ccd-b948-3f12925bfe38","title":"AI Product Manager","department":"R&D","team":"Atlas","employmentType":"FullTime","location":"USA - TN - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-09T12:48:41.405+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Tennessee","addressCountry":"United States","addressLocality":"Nashville"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/c575ed9d-9fa8-4ccd-b948-3f12925bfe38","applyUrl":"https://jobs.ashbyhq.com/gainsight/c575ed9d-9fa8-4ccd-b948-3f12925bfe38/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time AI Product Manager to join our Product team reporting to the CTO. This role is a remote role based in the USA.
In this role, you'll play a key role in helping strategic customers succeed with Atlas, Gainsight's AI native service, by embedding with their teams to own each deployment end to end, from technical implementation and the business case to renewals and product feedback. This is a great opportunity for someone who thrives in a forward-deployed, ambiguous, customer-embedded environment and enjoys working cross-functionally with teams like Engineering, Support, Services, and Renewals. The ideal candidate brings strong skills in technical product management, senior stakeholder communication, and ROI modeling.
What You'll Do:
Deploy Atlas in customer environments
Own the customer engagement from discovery through full scope delivery.
Define and document implementation requirements for each account, validated against the customer's real data and workflows.
Own resolution of blockers across support, engineering, and the customer's IT.
Lead the technical implementation of Atlas agents inside customer tenants: data mapping across objects, fields, and tokens, connector configuration, and authentication setup spanning DNS, SSO, and Salesforce integrations.
Support the rollout of AI agents alongside an AI native services team leveraging both agentic and human engagement.
Own roadmap prioritization of each deployment and reconcile it against broader customer and engineering requirements.
Build and defend the business case
Construct ROI models and value narratives tailored to each account, and present them with credibility to customer leadership.
Run go or no-go reviews on new opportunities, weighing business cases against effort and upside, and make a clear recommendation.
Partner on services scoping and pricing for new deployments.
Stay close to outcomes
Lead renewal reviews, implementation, and outcome-based conversations.
Define and design agentic renewal workflows to drive specific customer goals and ensure the renewals team is trained to successfully execute the process.
Surface problems, own the path forward, and clarify ownership.
Close the loop to product and engineering
Carry the reality of the field back to the core team: the gaps, the friction, the recurring failure modes, and the requests that recur across accounts.
Prioritize product fixes so that hard-won lessons compound.
Contribute to internal reviews and shape the roadmap with real evidence.
Document what you learn, configurations, failure modes, ROI frameworks, in forms the next deployment can actually use, not just the one you're in.
This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
3-5 years of product management experience with technically complex, integration-heavy software.
Exceptional relationship and communication skills. You build trust quickly with senior stakeholders, navigate organizational dynamics with ease, and stay composed and clear when conversations get difficult.
Experience with AI native services, distributed systems, databases, training ML models, RAG, and LLMs.
Hands-on technical fluency: data modeling, APIs and connectors, authentication and DNS fundamentals, and enough comfort with SQL or spreadsheets to build and defend an ROI model yourself.
Sound judgment under ambiguity. You can run a room with senior people, make a recommendation without complete information, and own the result.
Comfort owning outcomes across teams you do not manage, including support, engineering, services, and the customer's own organization.
A bias to action and a willingness to be the first person to make something work before it is fully productized.
Nice-to-have skills or experience:
Background in customer success, RevOps, data, or AI and ML products
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $275,000 - $300,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time AI Product Manager to join our Product team reporting to the CTO. This role is a remote role based in the USA.\n\n\n\nIn this role, you'll play a key role in helping strategic customers succeed with Atlas, Gainsight's AI native service, by embedding with their teams to own each deployment end to end, from technical implementation and the business case to renewals and product feedback. This is a great opportunity for someone who thrives in a forward-deployed, ambiguous, customer-embedded environment and enjoys working cross-functionally with teams like Engineering, Support, Services, and Renewals. The ideal candidate brings strong skills in technical product management, senior stakeholder communication, and ROI modeling.\n\n\n\nWhat You'll Do:\n\n\n\nDeploy Atlas in customer environments\n\n - Own the customer engagement from discovery through full scope delivery.\n\n - Define and document implementation requirements for each account, validated against the customer's real data and workflows.\n\n - Own resolution of blockers across support, engineering, and the customer's IT.\n\n - Lead the technical implementation of Atlas agents inside customer tenants: data mapping across objects, fields, and tokens, connector configuration, and authentication setup spanning DNS, SSO, and Salesforce integrations.\n\n - Support the rollout of AI agents alongside an AI native services team leveraging both agentic and human engagement.\n\n - Own roadmap prioritization of each deployment and reconcile it against broader customer and engineering requirements.\n\nBuild and defend the business case\n\n - Construct ROI models and value narratives tailored to each account, and present them with credibility to customer leadership.\n\n - Run go or no-go reviews on new opportunities, weighing business cases against effort and upside, and make a clear recommendation.\n\n - Partner on services scoping and pricing for new deployments.\n\nStay close to outcomes\n\n - Lead renewal reviews, implementation, and outcome-based conversations.\n\n - Define and design agentic renewal workflows to drive specific customer goals and ensure the renewals team is trained to successfully execute the process.\n\n - Surface problems, own the path forward, and clarify ownership.\n\nClose the loop to product and engineering\n\n - Carry the reality of the field back to the core team: the gaps, the friction, the recurring failure modes, and the requests that recur across accounts.\n\n - Prioritize product fixes so that hard-won lessons compound.\n\n - Contribute to internal reviews and shape the roadmap with real evidence.\n\n - Document what you learn, configurations, failure modes, ROI frameworks, in forms the next deployment can actually use, not just the one you're in.\n\nThis role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n\n\nWhat We're Looking For:\n\n - 3-5 years of product management experience with technically complex, integration-heavy software.\n\n - Exceptional relationship and communication skills. You build trust quickly with senior stakeholders, navigate organizational dynamics with ease, and stay composed and clear when conversations get difficult.\n\n - Experience with AI native services, distributed systems, databases, training ML models, RAG, and LLMs.\n\n - Hands-on technical fluency: data modeling, APIs and connectors, authentication and DNS fundamentals, and enough comfort with SQL or spreadsheets to build and defend an ROI model yourself.\n\n - Sound judgment under ambiguity. You can run a room with senior people, make a recommendation without complete information, and own the result.\n\n - Comfort owning outcomes across teams you do not manage, including support, engineering, services, and the customer's own organization.\n\n - A bias to action and a willingness to be the first person to make something work before it is fully productized.\n\nNice-to-have skills or experience:\n\n - Background in customer success, RevOps, data, or AI and ML products\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n - The starting base salary range for this role is $275,000 - $300,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"5a8a4d96-19e1-44cb-9842-bad198e47306","title":"Executive Assistant","department":"G&A","team":"Executives","employmentType":"FullTime","location":"USA - CA - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-28T14:24:19.536+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"Sacramento"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/5a8a4d96-19e1-44cb-9842-bad198e47306","applyUrl":"https://jobs.ashbyhq.com/gainsight/5a8a4d96-19e1-44cb-9842-bad198e47306/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We're looking for a full-time Executive Assistant in the San Francisco Bay area to join our Executive Assistant team. You'll report to the Senior Manager, Talent Development.
In this role, you’ll play a key role in maximizing the effectiveness and impact of Gainsight’s CEO by ensuring seamless day-to-day operations, proactively managing priorities, and serving as a trusted partner. You’ll anticipate needs, navigate competing priorities, and create the structure that allows the CEO to remain focused on Gainsight’s highest-impact business initiatives. This is a great opportunity for someone who thrives in a fast-paced, global, and constantly evolving environment and enjoys working cross-functionally. The ideal candidate brings exceptional skills in executive partnership, complex calendar and travel management, prioritization, and operational execution. This role is remote with the expectation that you will be on-site at our San Francisco location whenever the CEO is present. However, there is flexibility to work from home when they are traveling or out of the office.
What You'll Do:
Manage the CEO's time and priorities, keeping the calendar aligned to the highest-value business priorities and proactively resolving conflicts.
Own seamless operational execution — travel, expenses, meetings, logistics, and follow-ups completed accurately, proactively, and on time.
Keep the CEO prepared and supported, ensuring the right context, materials, and information are in hand ahead of key meetings and decisions.
Build strong, trusted relationships across the Executive Leadership Team, Board, customers, partners, and key internal stakeholders.
Continuously improve processes, including thoughtful use of AI and technology to reduce administrative burden and boost productivity.
This role may require occasional travel (up to 30%) for leadership meetings, company events, or other business needs. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the CEO and business.
What We're Looking For:
Must be located in the Bay area
10+ years of experience as an Executive Assistant, including 3-5 years of experience directly supporting a CEO, ideally within a fast-paced, global organization.
Demonstrated ability to operate as a trusted partner to a CEO, with exceptional judgment, discretion, anticipation, and the ability to understand and prioritize business needs.
Expert-level experience managing highly complex executive calendars, including multiple time zones, shifting priorities, and high-volume internal and external engagements.
Extensive experience coordinating complex domestic and international travel, including last-minute changes, visas, detailed itineraries, and executive-level logistics.
Strong experience managing executive expenses with exceptional accuracy, organization, and attention to detail.
Exceptional written and verbal communication skills, with the ability to confidently interact with senior executives, Board members, customers, partners, and teammates at all levels.
Exceptional follow-through, organization, prioritization, and attention to detail, with a strong sense of urgency and the ability to remain composed when priorities shift.
Highly professional and polished, with demonstrated experience handling confidential and sensitive information with discretion.
Leverages AI and emerging technology to enhance day-to-day effectiveness, streamline administrative workflows, improve meeting preparation and follow-up, organize information, draft communications, and identify opportunities to save time and operate more efficiently.
Nice-to-have skills or experience:
Experience supporting a CEO within a SaaS, technology, or private equity-backed organization.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $110,000– $125,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe're looking for a full-time Executive Assistant in the San Francisco Bay area to join our Executive Assistant team. You'll report to the Senior Manager, Talent Development.\n\nIn this role, you’ll play a key role in maximizing the effectiveness and impact of Gainsight’s CEO by ensuring seamless day-to-day operations, proactively managing priorities, and serving as a trusted partner. You’ll anticipate needs, navigate competing priorities, and create the structure that allows the CEO to remain focused on Gainsight’s highest-impact business initiatives. This is a great opportunity for someone who thrives in a fast-paced, global, and constantly evolving environment and enjoys working cross-functionally. The ideal candidate brings exceptional skills in executive partnership, complex calendar and travel management, prioritization, and operational execution. This role is remote with the expectation that you will be on-site at our San Francisco location whenever the CEO is present. However, there is flexibility to work from home when they are traveling or out of the office.\n\n\n\nWhat You'll Do:\n\n\n\n - Manage the CEO's time and priorities, keeping the calendar aligned to the highest-value business priorities and proactively resolving conflicts.\n\n - Own seamless operational execution — travel, expenses, meetings, logistics, and follow-ups completed accurately, proactively, and on time.\n\n - Keep the CEO prepared and supported, ensuring the right context, materials, and information are in hand ahead of key meetings and decisions.\n\n - Build strong, trusted relationships across the Executive Leadership Team, Board, customers, partners, and key internal stakeholders.\n\n - Continuously improve processes, including thoughtful use of AI and technology to reduce administrative burden and boost productivity.\n\n\n\nThis role may require occasional travel (up to 30%) for leadership meetings, company events, or other business needs. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the CEO and business.\n\n\n\nWhat We're Looking For:\n\n\n\n - Must be located in the Bay area\n\n - 10+ years of experience as an Executive Assistant, including 3-5 years of experience directly supporting a CEO, ideally within a fast-paced, global organization.\n\n - Demonstrated ability to operate as a trusted partner to a CEO, with exceptional judgment, discretion, anticipation, and the ability to understand and prioritize business needs.\n\n - Expert-level experience managing highly complex executive calendars, including multiple time zones, shifting priorities, and high-volume internal and external engagements.\n\n - Extensive experience coordinating complex domestic and international travel, including last-minute changes, visas, detailed itineraries, and executive-level logistics.\n\n - Strong experience managing executive expenses with exceptional accuracy, organization, and attention to detail.\n\n - Exceptional written and verbal communication skills, with the ability to confidently interact with senior executives, Board members, customers, partners, and teammates at all levels.\n\n - Exceptional follow-through, organization, prioritization, and attention to detail, with a strong sense of urgency and the ability to remain composed when priorities shift.\n\n - Highly professional and polished, with demonstrated experience handling confidential and sensitive information with discretion.\n\n - Leverages AI and emerging technology to enhance day-to-day effectiveness, streamline administrative workflows, improve meeting preparation and follow-up, organize information, draft communications, and identify opportunities to save time and operate more efficiently.\n\n\n\nNice-to-have skills or experience:\n\n\n\n - Experience supporting a CEO within a SaaS, technology, or private equity-backed organization.\n\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n\n\n - The starting base salary range for this role is $110,000– $125,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n\n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"0eac1e9c-9e9b-445e-b09f-1ea8bb601ec4","title":"Director, Product Security","department":"G&A","team":"Security","employmentType":"FullTime","location":"IND - Hyderabad","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"IND - Bengaluru","address":{"postalAddress":{"addressRegion":"Karnātaka","addressCountry":"India","addressLocality":"Bengaluru"}}}],"publishedAt":"2026-08-26T15:45:31.473+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Telangāna","addressCountry":"India","addressLocality":"Hyderabad"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/0eac1e9c-9e9b-445e-b09f-1ea8bb601ec4","applyUrl":"https://jobs.ashbyhq.com/gainsight/0eac1e9c-9e9b-445e-b09f-1ea8bb601ec4/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Director, Product Security to join our Security team reporting to the Chief Security Officer. This is a hybrid role based out of our Hyderabad or Bengaluru, India offices.
In this role, you'll play a key role in embedding security into Gainsight's cloud-native SaaS platform by defining Product Security strategy and driving Secure by Design principles, threat modeling, and security architecture reviews across the software development lifecycle. This is a great opportunity for someone who thrives in a fast-paced, innovation-focused environment and enjoys working cross-functionally with teams like Engineering, Product, and Infrastructure. The ideal candidate brings strong skills in Secure SDLC, application and API security, and security leadership.
What You'll Do:
Maturing the application security program.
Increasing Test Coverage (% of Assets): The percentage of active repositories, microservices, and endpoints monitored by SAST, DAST, SCA, and container scanning tools.
Security Gates Passed/Failed: The ratio of builds that are automatically blocked from deployment due to high-severity policy violations.
Managing a global team of product security engineers.
This role may require occasional travel (up to 10-25%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
15+ years of experience across Software Engineering, Security Engineering, Application Security, or Product Security, with at least 8 years leading security organizations.
Proven experience building or scaling Product Security programs within modern SaaS or cloud-native environments.
Deep expertise in Secure SDLC, Secure by Design, threat modeling, security architecture, application security, API security, and modern authentication and authorization frameworks.
Demonstrated success partnering with Engineering and Product leadership to influence architecture, design decisions, and security strategy.
Strong understanding of cloud-native architectures, microservices, Kubernetes, containers, and multi-tenant SaaS platforms.
Experience driving organization-wide vulnerability management and product risk remediation programs.
Ability to communicate technical risk effectively to executive leadership and drive cross-functional alignment.
Experience building, mentoring, and leading high-performing Product Security teams.
Nice-to-have skills or experience:
Experience securing AI/GenAI-powered products and platforms.
Hands-on software engineering background with experience building distributed systems.
Experience implementing security automation within modern CI/CD environments.
Experience leading globally distributed Product Security teams.
Security certifications such as CISSP, CSSLP, or GIAC certifications.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Director, Product Security to join our Security team reporting to the Chief Security Officer. This is a hybrid role based out of our Hyderabad or Bengaluru, India offices.\n\n\n\nIn this role, you'll play a key role in embedding security into Gainsight's cloud-native SaaS platform by defining Product Security strategy and driving Secure by Design principles, threat modeling, and security architecture reviews across the software development lifecycle. This is a great opportunity for someone who thrives in a fast-paced, innovation-focused environment and enjoys working cross-functionally with teams like Engineering, Product, and Infrastructure. The ideal candidate brings strong skills in Secure SDLC, application and API security, and security leadership.\n\n\n\nWhat You'll Do:\n\n\n\n - Maturing the application security program.\n\n - Increasing Test Coverage (% of Assets): The percentage of active repositories, microservices, and endpoints monitored by SAST, DAST, SCA, and container scanning tools.\n\n - Security Gates Passed/Failed: The ratio of builds that are automatically blocked from deployment due to high-severity policy violations.\n\n - Managing a global team of product security engineers.\n\n\n\nThis role may require occasional travel (up to 10-25%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n\n\nWhat We're Looking For:\n\n\n\n - 15+ years of experience across Software Engineering, Security Engineering, Application Security, or Product Security, with at least 8 years leading security organizations.\n\n - Proven experience building or scaling Product Security programs within modern SaaS or cloud-native environments.\n\n - Deep expertise in Secure SDLC, Secure by Design, threat modeling, security architecture, application security, API security, and modern authentication and authorization frameworks.\n\n - Demonstrated success partnering with Engineering and Product leadership to influence architecture, design decisions, and security strategy.\n\n - Strong understanding of cloud-native architectures, microservices, Kubernetes, containers, and multi-tenant SaaS platforms.\n\n - Experience driving organization-wide vulnerability management and product risk remediation programs.\n\n - Ability to communicate technical risk effectively to executive leadership and drive cross-functional alignment.\n\n - Experience building, mentoring, and leading high-performing Product Security teams.\n\n\n\nNice-to-have skills or experience:\n\n\n\n - Experience securing AI/GenAI-powered products and platforms.\n\n - Hands-on software engineering background with experience building distributed systems.\n\n - Experience implementing security automation within modern CI/CD environments.\n\n - Experience leading globally distributed Product Security teams.\n\n - Security certifications such as CISSP, CSSLP, or GIAC certifications.\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n\n\n - We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n\n\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"7a9d0c57-1382-4898-b9c7-47152c5196eb","title":"Lead, Product Security","department":"G&A","team":"Security","employmentType":"FullTime","location":"IND - Hyderabad","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"IND - Bengaluru","address":{"postalAddress":{"addressRegion":"Karnātaka","addressCountry":"India","addressLocality":"Bengaluru"}}}],"publishedAt":"2026-08-26T15:58:54.866+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Telangāna","addressCountry":"India","addressLocality":"Hyderabad"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/7a9d0c57-1382-4898-b9c7-47152c5196eb","applyUrl":"https://jobs.ashbyhq.com/gainsight/7a9d0c57-1382-4898-b9c7-47152c5196eb/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We're looking for a full-time Lead, Product Security to join our Security team, reporting to the Chief Security Officer. This is a hybrid role based out of our Hyderabad and Bengaluru locations, India.
In this role, you'll play a key role in maturing Gainsight's Product Security program and embedding customer trust into our SaaS platform by driving Secure by Design principles, threat modeling, and security architecture reviews across the software development lifecycle. This is a great opportunity for someone who thrives in a modern, cloud-native environment and enjoys working cross-functionally with teams like Engineering, Product, and Infrastructure. The ideal candidate brings strong skills in Secure SDLC and threat modeling, application and API security, and influencing executive stakeholders.
What You'll Do:
Assisting with maturing the application security program.
Increasing Test Coverage (% of Assets): The percentage of active repositories, microservices, and endpoints monitored by SAST, DAST, SCA, and container scanning tools
Security Gates Passed/Failed: The ratio of builds that are automatically blocked from deployment due to high-severity policy violations.
Function as a technical team lead to a global team.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
7+ years of experience across Software Engineering, Security Engineering, Application Security, or Product Security
Proven experience working in Product Security programs within modern SaaS or cloud-native environments.
Deep expertise in Secure SDLC, Secure by Design, threat modeling, security architecture, application security, API security, and modern authentication and authorization frameworks.
Demonstrated success partnering with Engineering and Product leadership to influence architecture, design decisions, and security strategy.
Strong understanding of cloud-native architectures, microservices, Kubernetes, containers, and multi-tenant SaaS platforms.
Experience driving organization-wide vulnerability management and product risk remediation programs.
Ability to communicate technical risk effectively to executive leadership and drive cross-functional alignment.
Nice-to-have skills or experience:
Experience securing AI/GenAI-powered products and platforms.
Hands-on software engineering background with experience building distributed systems.
Experience implementing security automation within modern CI/CD environments.
Experience leading globally distributed Product Security teams.
Security certifications such as CISSP, CSSLP, or GIAC certifications.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe're looking for a full-time Lead, Product Security to join our Security team, reporting to the Chief Security Officer. This is a hybrid role based out of our Hyderabad and Bengaluru locations, India.\n\n\n\nIn this role, you'll play a key role in maturing Gainsight's Product Security program and embedding customer trust into our SaaS platform by driving Secure by Design principles, threat modeling, and security architecture reviews across the software development lifecycle. This is a great opportunity for someone who thrives in a modern, cloud-native environment and enjoys working cross-functionally with teams like Engineering, Product, and Infrastructure. The ideal candidate brings strong skills in Secure SDLC and threat modeling, application and API security, and influencing executive stakeholders.\n\n\n\nWhat You'll Do:\n\n - Assisting with maturing the application security program.\n\n - Increasing Test Coverage (% of Assets): The percentage of active repositories, microservices, and endpoints monitored by SAST, DAST, SCA, and container scanning tools\n\n - Security Gates Passed/Failed: The ratio of builds that are automatically blocked from deployment due to high-severity policy violations.\n\n - Function as a technical team lead to a global team.\n\n\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.\n\n\n\nWhat We're Looking For:\n\n - 7+ years of experience across Software Engineering, Security Engineering, Application Security, or Product Security\n\n - Proven experience working in Product Security programs within modern SaaS or cloud-native environments.\n\n - Deep expertise in Secure SDLC, Secure by Design, threat modeling, security architecture, application security, API security, and modern authentication and authorization frameworks.\n\n - Demonstrated success partnering with Engineering and Product leadership to influence architecture, design decisions, and security strategy.\n\n - Strong understanding of cloud-native architectures, microservices, Kubernetes, containers, and multi-tenant SaaS platforms.\n\n - Experience driving organization-wide vulnerability management and product risk remediation programs.\n\n - Ability to communicate technical risk effectively to executive leadership and drive cross-functional alignment.\n \n\nNice-to-have skills or experience:\n\n - Experience securing AI/GenAI-powered products and platforms.\n\n - Hands-on software engineering background with experience building distributed systems.\n\n - Experience implementing security automation within modern CI/CD environments.\n\n - Experience leading globally distributed Product Security teams.\n\n - Security certifications such as CISSP, CSSLP, or GIAC certifications.\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n - We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n\n\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"01b57870-b94d-4854-83b4-f0aaa7e7a95a","title":"GTM Data Architect","department":"G&A","team":"IT - Applications","employmentType":"FullTime","location":"IND - Hyderabad","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-31T12:56:33.759+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Telangāna","addressCountry":"India","addressLocality":"Hyderabad"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/01b57870-b94d-4854-83b4-f0aaa7e7a95a","applyUrl":"https://jobs.ashbyhq.com/gainsight/01b57870-b94d-4854-83b4-f0aaa7e7a95a/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time GTM Data Architect to join our G&A team reporting to the Chief AI & Transformation Officer. This role is a hybrid role based out of our Hyderabad location.
In this role, you’ll play a key role in building the foundation for how customer data is managed, connected, and activated across the GTM ecosystem, enabling scalable AI and digital strategies across the business. You’ll drive the architecture and governance needed to create a trusted single source of truth for customer identity, entitlement, and engagement data across systems like Salesforce, Gainsight, and other GTM platforms, supporting personalized experiences, campaign targeting, product adoption visibility, and measurement of digital impact at scale. This is a great opportunity for someone who thrives in a highly cross-functional, data-driven environment and enjoys partnering with teams like Revenue Operations, Marketing, Customer Success, Product, Engineering, and Data & Analytics. The ideal candidate brings strong skills in data architecture, systems integration and governance, and GTM data strategy.
What You'll Do:
Architect a unified customer data model spanning identity, entitlement, and usage across all GTM and product systems.
Design and implement data pipelines that ensure reliable, near-real-time synchronization between CRM, CSP, PX, Community, Education, and other external data sources.
Establish governance frameworks for data ownership, quality standards, and change management across systems and teams.
Resolve identity fragmentation: standardize user and account keys, and reconcile duplicate records across disparate platforms.
Integrate entitlement logic into GTM workflows so Sales, CS, and Digital teams can target campaigns and measure impact confidently.
Partner with RevOps, Digital CS, and Analytics to design data systems with LLM-readiness as a first-order requirement—ensuring data models and semantic layers are interpretable by AI querying tools.
Design for agent consumption alongside traditional BI, building deterministic answer frameworks that prevent hallucination in AI-generated insights.
Define data documentation and lineage so future projects build on a clear, stable foundation.
Collaborate with engineering and product teams to align data design with system capabilities and release cycles.
What We're Looking For:
Senior IC / Architect level expertise: 8+ years of experience in data architecture, data engineering, or GTM systems architecture, ideally in a SaaS or multi-product environment.
Deep understanding of customer and usage data models, identity resolution, entitlement management, and cross-system integrations.
Experience designing and optimizing data pipelines (e.g., Snowflake, etc.) to ensure high reliability and scalability.
Strong grasp of CRM and CSP ecosystems (Salesforce, PX, Community, Education) and the logic of how data flows between them.
Proven track record of establishing data governance and ownership models across multiple cross-functional teams.
Hands-on technical fluency in SQL, schema design, and ETL architecture; ability to design scalable, reliable pipelines.
Strategic mindset; capable of seeing the full GTM data landscape and translating business problems into technical design requirements.
Clear communicator who can align complex technical architecture with RevOps, Digital, and Product stakeholders.
Familiarity with AI-ready data architecture principles, including semantic layer design for LLM querying and vector-compatible data structuring.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
Nice to have skills or experience:
Experience with Gainsight and the broader Customer Success ecosystem (preferred asset, not a hard blocker).
Experience with event-based or product telemetry pipelines.
Experience integrating multiple SaaS acquisitions or unifying identity across product lines.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\nAbout This Role:\n\n \n\nWe’re looking for a full-time GTM Data Architect to join our G&A team reporting to the Chief AI & Transformation Officer. This role is a hybrid role based out of our Hyderabad location.\n\n \n\nIn this role, you’ll play a key role in building the foundation for how customer data is managed, connected, and activated across the GTM ecosystem, enabling scalable AI and digital strategies across the business. You’ll drive the architecture and governance needed to create a trusted single source of truth for customer identity, entitlement, and engagement data across systems like Salesforce, Gainsight, and other GTM platforms, supporting personalized experiences, campaign targeting, product adoption visibility, and measurement of digital impact at scale. This is a great opportunity for someone who thrives in a highly cross-functional, data-driven environment and enjoys partnering with teams like Revenue Operations, Marketing, Customer Success, Product, Engineering, and Data & Analytics. The ideal candidate brings strong skills in data architecture, systems integration and governance, and GTM data strategy.\n\n \n\nWhat You'll Do:\n\n\n\n - Architect a unified customer data model spanning identity, entitlement, and usage across all GTM and product systems.\n\n - Design and implement data pipelines that ensure reliable, near-real-time synchronization between CRM, CSP, PX, Community, Education, and other external data sources.\n\n - Establish governance frameworks for data ownership, quality standards, and change management across systems and teams.\n\n - Resolve identity fragmentation: standardize user and account keys, and reconcile duplicate records across disparate platforms.\n\n - Integrate entitlement logic into GTM workflows so Sales, CS, and Digital teams can target campaigns and measure impact confidently.\n\n - Partner with RevOps, Digital CS, and Analytics to design data systems with LLM-readiness as a first-order requirement—ensuring data models and semantic layers are interpretable by AI querying tools.\n\n - Design for agent consumption alongside traditional BI, building deterministic answer frameworks that prevent hallucination in AI-generated insights.\n\n - Define data documentation and lineage so future projects build on a clear, stable foundation.\n\n - Collaborate with engineering and product teams to align data design with system capabilities and release cycles.\n\n\n\nWhat We're Looking For:\n\n\n\n - Senior IC / Architect level expertise: 8+ years of experience in data architecture, data engineering, or GTM systems architecture, ideally in a SaaS or multi-product environment.\n\n - Deep understanding of customer and usage data models, identity resolution, entitlement management, and cross-system integrations.\n\n - Experience designing and optimizing data pipelines (e.g., Snowflake, etc.) to ensure high reliability and scalability.\n\n - Strong grasp of CRM and CSP ecosystems (Salesforce, PX, Community, Education) and the logic of how data flows between them.\n\n - Proven track record of establishing data governance and ownership models across multiple cross-functional teams.\n\n - Hands-on technical fluency in SQL, schema design, and ETL architecture; ability to design scalable, reliable pipelines.\n\n - Strategic mindset; capable of seeing the full GTM data landscape and translating business problems into technical design requirements.\n\n - Clear communicator who can align complex technical architecture with RevOps, Digital, and Product stakeholders.\n\n - Familiarity with AI-ready data architecture principles, including semantic layer design for LLM querying and vector-compatible data structuring.\n\n \n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.\n\n \n\nNice to have skills or experience:\n\n\n\n - Experience with Gainsight and the broader Customer Success ecosystem (preferred asset, not a hard blocker).\n\n - Experience with event-based or product telemetry pipelines.\n\n - Experience integrating multiple SaaS acquisitions or unifying identity across product lines.\n\n \n\nWhy You’ll Love It Here:\n\n \n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n \n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n - We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n \n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n\nAdditional Information:\n\n \n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n \n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n \n\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"83d67653-3dc0-462d-8e54-07657add669e","title":"Senior Manager, Office of the CSO","department":"G&A","team":"Security","employmentType":"FullTime","location":"USA - TX - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-28T14:10:24.354+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/83d67653-3dc0-462d-8e54-07657add669e","applyUrl":"https://jobs.ashbyhq.com/gainsight/83d67653-3dc0-462d-8e54-07657add669e/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Senior Manager, Office of the CSO to join our Security team reporting to the Chief Security Officer. This role is a remote role based in the USA.
In this role, you'll play a key role in building Gainsight's security trusted-advisor function by supporting enterprise sales engagements, articulating Gainsight's security posture to CISOs, CIOs, and executives, and building out the program alongside the Chief Security Officer. This is a great opportunity for someone who thrives in a fast-growing, cloud-first environment and enjoys working cross-functionally with teams like GTM, Engineering, and Security. The ideal candidate brings strong skills in security operations and engineering, enterprise sales enablement, and executive communication and storytelling.
What You'll Do:
Support GTM and Customer Service for all security concerns with our prospects, customers and partners
Build out the success criteria for supporting the business
Work closely with engineering and security to help define the product roadmap based on customer needs.
Attract, mentor, and retain a world-class team of security strategists. Foster a culture of excellence, innovation, and continuous learning to meet the evolving needs of the organization
This role may require occasional travel (up to 10-20%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
5+ years of Security Leadership
7+ years of experience with compliance, security engineering and application security
Proven experience supporting enterprise sales cycles or acting in a customer-facing advisory role.
Ability to communicate effectively with both technical and non-technical executive audiences.
Strong presentation, storytelling, and influencing skills.
Nice-to-have skills or experience:
Experience managing a security team supporting GTM
Experience developing whitepapers, and point-of-view content on modern security architectures and trends.
Security Certifications (CISSP, CISA, CISM etc.)
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $185,000 - $202,800 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Senior Manager, Office of the CSO to join our Security team reporting to the Chief Security Officer. This role is a remote role based in the USA.\n\n\n\nIn this role, you'll play a key role in building Gainsight's security trusted-advisor function by supporting enterprise sales engagements, articulating Gainsight's security posture to CISOs, CIOs, and executives, and building out the program alongside the Chief Security Officer. This is a great opportunity for someone who thrives in a fast-growing, cloud-first environment and enjoys working cross-functionally with teams like GTM, Engineering, and Security. The ideal candidate brings strong skills in security operations and engineering, enterprise sales enablement, and executive communication and storytelling.\n\n\n\nWhat You'll Do:\n\n - Support GTM and Customer Service for all security concerns with our prospects, customers and partners\n\n - Build out the success criteria for supporting the business \n\n - Work closely with engineering and security to help define the product roadmap based on customer needs.\n\n - Attract, mentor, and retain a world-class team of security strategists. Foster a culture of excellence, innovation, and continuous learning to meet the evolving needs of the organization\n\n \n\nThis role may require occasional travel (up to 10-20%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n\n\nWhat We're Looking For:\n\n - 5+ years of Security Leadership\n\n - 7+ years of experience with compliance, security engineering and application security\n\n - Proven experience supporting enterprise sales cycles or acting in a customer-facing advisory role.\n\n - Ability to communicate effectively with both technical and non-technical executive audiences.\n\n - Strong presentation, storytelling, and influencing skills.\n\n\n\nNice-to-have skills or experience:\n\n - Experience managing a security team supporting GTM\n\n - Experience developing whitepapers, and point-of-view content on modern security architectures and trends.\n\n - Security Certifications (CISSP, CISA, CISM etc.)\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n\n\n - The starting base salary range for this role is $185,000 - $202,800 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n\n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"8595c304-2f80-4b76-81c2-0b8599a5b937","title":"Lead Security Operations Engineer","department":"G&A","team":"Security","employmentType":"FullTime","location":"POL - Wrocław","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-04T14:50:57.531+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Warmian-Masurian","addressCountry":"Poland","addressLocality":"Wrocław"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/8595c304-2f80-4b76-81c2-0b8599a5b937","applyUrl":"https://jobs.ashbyhq.com/gainsight/8595c304-2f80-4b76-81c2-0b8599a5b937/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Lead Security Operations Engineer to join our Security team reporting to the Senior Manager, AI Response and Threat. This role is a hybrid role based out of Wroclaw, Poland location.
In this role, you'll play a key role in maturing our security operations program by owning detection strategy, leading response to major incidents, and mentoring the analysts and engineers on the team. This is a great opportunity for someone who thrives in a fast-growing, cloud-first environment and enjoys working cross-functionally with teams like DevOps, Engineering, and IT. The ideal candidate brings strong skills in incident response leadership, detection engineering across SIEM, EDR, and SOAR platforms, and cloud security architecture.
What You'll Do:
Experienced in owning complex or high-severity incidents end-to-end, from initial triage through containment, remediation, and post-incident review, while keeping stakeholders informed throughout
Deep familiarity with security considerations across AWS, Azure, or GCP environments, including how detection and response strategies need to adapt to cloud-native infrastructure
Lead incident response for significant security events: scoping and containment through to post-incident review. You will conduct host, network, and memory forensics yourself and produce clear, accurate reporting for both technical and non-technical stakeholders.
Comfortable working closely with DevOps and Engineering teams to embed security controls directly into infrastructure, CI/CD pipelines, and system design, rather than layering security on after the fact
Invested in developing the skills and judgment of analysts and engineers on the team, helping the broader group operate with greater independence and technical depth over time
Able to translate complex technical findings into clear, actionable insight for executive leadership, customers, or other non-technical stakeholders, especially under the pressure of an active incident
Experienced in assessing, selecting, and integrating security tools (SIEM, EDR, SOAR, cloud-native platforms) in a way that improves coverage without adding unnecessary complexity or cost
This role may require occasional travel (up to 10-20%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
6+ years of experience in security operations, with progressive responsibility across triage, incident response, and detection engineering
Proven experience leading or mentoring a team, formally or informally, including technical guidance and coaching
Deep expertise with SIEM, EDR, and SOAR platforms, including hands-on rule-writing, tuning, and automation development
Strong incident response leadership experience, including managing complex or high-severity incidents end-to-end
Solid understanding of cloud security architecture (AWS, Azure, or GCP), and experience working with DevOps and Engineering to embed security into CI/CD pipelines and infrastructure
Scripting or automation proficiency (Python, PowerShell, or similar) to build and scale response workflows
Deep familiarity with attacker tactics and techniques (MITRE ATT&CK) and how to translate them into detection logic
Excellent communication skills, with the ability to brief executives and technical teams alike during incidents and planning discussions
Nice-to-have skills or experience:
Hands-on experience with cloud-native detection and posture tools (e.g., AWS GuardDuty, Azure Sentinel, Wiz, Prisma Cloud)
Familiarity with container and orchestration security (Docker, Kubernetes) and associated attack surfaces
Experience with threat intelligence platforms and proactive threat hunting using frameworks like MITRE ATT&CK or Sigma rules
Exposure to purple team or adversary simulation exercises (e.g., Atomic Red Team, Caldera) to validate detection coverage
Relevant certifications (e.g., GCIH, GCFA, GCTI, CISSP, OSCP)
Working knowledge of network security architecture, including segmentation, zero trust principles, and cloud network security groups
Experience with vulnerability management programs, including scanning, prioritization, and remediation tracking
Experience working with data loss prevention (DLP) tools and insider threat detection
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is PLN 25,000 - 28,500 monthly. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including premium private medical care with priority appointments, Multisport Cards to support your physical well-being, and flexible remote work options. Partners can be included in both health and wellness programs. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Lead Security Operations Engineer to join our Security team reporting to the Senior Manager, AI Response and Threat. This role is a hybrid role based out of Wroclaw, Poland location.\n\n\n\nIn this role, you'll play a key role in maturing our security operations program by owning detection strategy, leading response to major incidents, and mentoring the analysts and engineers on the team. This is a great opportunity for someone who thrives in a fast-growing, cloud-first environment and enjoys working cross-functionally with teams like DevOps, Engineering, and IT. The ideal candidate brings strong skills in incident response leadership, detection engineering across SIEM, EDR, and SOAR platforms, and cloud security architecture.\n\n\n\nWhat You'll Do:\n\n\n\n - Experienced in owning complex or high-severity incidents end-to-end, from initial triage through containment, remediation, and post-incident review, while keeping stakeholders informed throughout\n\n - Deep familiarity with security considerations across AWS, Azure, or GCP environments, including how detection and response strategies need to adapt to cloud-native infrastructure\n\n - Lead incident response for significant security events: scoping and containment through to post-incident review. You will conduct host, network, and memory forensics yourself and produce clear, accurate reporting for both technical and non-technical stakeholders.\n\n - Comfortable working closely with DevOps and Engineering teams to embed security controls directly into infrastructure, CI/CD pipelines, and system design, rather than layering security on after the fact\n\n - Invested in developing the skills and judgment of analysts and engineers on the team, helping the broader group operate with greater independence and technical depth over time\n\n - Able to translate complex technical findings into clear, actionable insight for executive leadership, customers, or other non-technical stakeholders, especially under the pressure of an active incident\n\n - Experienced in assessing, selecting, and integrating security tools (SIEM, EDR, SOAR, cloud-native platforms) in a way that improves coverage without adding unnecessary complexity or cost\n\nThis role may require occasional travel (up to 10-20%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n\n\nWhat We're Looking For:\n\n\n\n - 6+ years of experience in security operations, with progressive responsibility across triage, incident response, and detection engineering\n\n - Proven experience leading or mentoring a team, formally or informally, including technical guidance and coaching\n\n - Deep expertise with SIEM, EDR, and SOAR platforms, including hands-on rule-writing, tuning, and automation development\n\n - Strong incident response leadership experience, including managing complex or high-severity incidents end-to-end\n\n - Solid understanding of cloud security architecture (AWS, Azure, or GCP), and experience working with DevOps and Engineering to embed security into CI/CD pipelines and infrastructure\n\n - Scripting or automation proficiency (Python, PowerShell, or similar) to build and scale response workflows\n\n - Deep familiarity with attacker tactics and techniques (MITRE ATT&CK) and how to translate them into detection logic\n\n - Excellent communication skills, with the ability to brief executives and technical teams alike during incidents and planning discussions\n\n\n\nNice-to-have skills or experience:\n\n\n\n - Hands-on experience with cloud-native detection and posture tools (e.g., AWS GuardDuty, Azure Sentinel, Wiz, Prisma Cloud)\n\n - Familiarity with container and orchestration security (Docker, Kubernetes) and associated attack surfaces\n\n - Experience with threat intelligence platforms and proactive threat hunting using frameworks like MITRE ATT&CK or Sigma rules\n\n - Exposure to purple team or adversary simulation exercises (e.g., Atomic Red Team, Caldera) to validate detection coverage\n\n - Relevant certifications (e.g., GCIH, GCFA, GCTI, CISSP, OSCP)\n\n - Working knowledge of network security architecture, including segmentation, zero trust principles, and cloud network security groups\n\n - Experience with vulnerability management programs, including scanning, prioritization, and remediation tracking\n\n - Experience working with data loss prevention (DLP) tools and insider threat detection\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n\n\n - The starting base salary range for this role is PLN 25,000 - 28,500 monthly. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\n - We offer a comprehensive benefits package including premium private medical care with priority appointments, Multisport Cards to support your physical well-being, and flexible remote work options. Partners can be included in both health and wellness programs. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n\n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n\n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n\n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n\n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\n\n\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.\n\n","compensation":{"compensationTierSummary":"PLN 25K – PLN 28.5K per month","scrapeableCompensationSalarySummary":null,"compensationTiers":[{"id":"5c7b536b-70fa-4361-9f94-43f91eaa9cab","tierSummary":"PLN 25K – PLN 28.5K per month","title":null,"additionalInformation":null,"components":[{"id":"59ebd72f-e7d7-48ec-b9db-e9c6431a856e","summary":"PLN 25K – PLN 28.5K per month","compensationType":"Salary","interval":"1 MONTH","currencyCode":"PLN","minValue":25000,"maxValue":28500}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 MONTH","currencyCode":"PLN","minValue":25000,"maxValue":28500}]}},{"id":"d29817bf-1ca2-49e0-bc8d-4a469d0c1db9","title":"Solution Design Consultant","department":"Sales","team":"Atlas - Sales","employmentType":"FullTime","location":"USA - TN - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-14T14:15:46.460+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Tennessee","addressCountry":"United States","addressLocality":"Nashville"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/d29817bf-1ca2-49e0-bc8d-4a469d0c1db9","applyUrl":"https://jobs.ashbyhq.com/gainsight/d29817bf-1ca2-49e0-bc8d-4a469d0c1db9/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Solution Design Consultant to join our Atlas Sales team reporting to the EVP & GM. This role is a remote role based in the USA.
In this role, you’ll play a key role in proving there is a renewal problem worth solving and designing the solution that solves it by owning the Atlas Renewals Diagnostic from data request through executive readout, converting findings into a target operating design and a defensible business case, and handing a complete solution to Delivery at close. This is a great opportunity for someone who thrives in high-autonomy, customer-facing roles where every engagement must be diagnosed, designed, and defended — not demoed and enjoys working cross-functionally with teams like Sales AEs and AMs, Data Analysts, Solutions Architects, Deal Desk and Finance, and Delivery. The ideal candidate brings strong skills in renewal and subscription revenue operations, qualitative and quantitative diagnostics, and executive-level business case development.
What You'll Do:
Lead the Atlas Renewals Diagnostic end-to-end — securing executive sponsorship, scoping the diagnostic tier, owning qualitative interviews and systems walkthroughs, scoring maturity and autonomy readiness across data, process and measurability, and delivering the executive Diagnostic Readout in person.
Convert diagnostic findings into a target service design: which renewal actions run autonomously, which need approval, which stay human, and how that mix progresses across the autonomy ramp.
Author the business case, building parity and partnership scenarios on the same opportunity set with every assumption footnoted; model capacity and cost to serve against the ramp rather than steady state.
Set pricing inputs and work with Deal Desk and Finance on structure, margin, and the ramp curve; produce an AI and human responsibility matrix in which every designed action carries a responsible party, autonomy level, guardrail, and escalation path.
Hold the solution intact through commercial negotiation, mapping the design and business case to contract terms and the authorized operating envelope while remaining the practitioner voice in the room.
Transfer design intent, assumptions, risks, and open decisions to Delivery and the Solutions Architect at close; assemble the delivery handoff package including the deal review record, readiness scorecard, final readout, pricing model, and open items register.
Re-validate the design against live performance during ramp and own the Partnership Value Assessment against the agreed baseline; contribute to diagnostic method improvement, the asset library, and practice tooling.
This role may require occasional travel (up to 25%, concentrated in diagnostic interview weeks and executive readouts) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
10+ years of relevant experience and a bachelor’s degree in business, finance, or a related field (or equivalent combination of education and experience), required.
Demonstrated experience conducting qualitative and quantitative analysis of business problems and presenting findings to senior executives, including in renewal, customer success, or subscription revenue operations.
Strong financial modeling capability in Excel — multi-year business cases, margin analysis, and scenario ranges — with the ability to set priorities and drive deliverables to completion with minimal supervision.
Ability to design and price a configured operating model with a commercial case attached; experience holding a solution through negotiation and translating design intent into contract terms.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $180,000 - $200,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Solution Design Consultant to join our Atlas Sales team reporting to the EVP & GM. This role is a remote role based in the USA.\n\n \n\nIn this role, you’ll play a key role in proving there is a renewal problem worth solving and designing the solution that solves it by owning the Atlas Renewals Diagnostic from data request through executive readout, converting findings into a target operating design and a defensible business case, and handing a complete solution to Delivery at close. This is a great opportunity for someone who thrives in high-autonomy, customer-facing roles where every engagement must be diagnosed, designed, and defended — not demoed and enjoys working cross-functionally with teams like Sales AEs and AMs, Data Analysts, Solutions Architects, Deal Desk and Finance, and Delivery. The ideal candidate brings strong skills in renewal and subscription revenue operations, qualitative and quantitative diagnostics, and executive-level business case development.\n\n\n\nWhat You'll Do:\n\n\n\n - Lead the Atlas Renewals Diagnostic end-to-end — securing executive sponsorship, scoping the diagnostic tier, owning qualitative interviews and systems walkthroughs, scoring maturity and autonomy readiness across data, process and measurability, and delivering the executive Diagnostic Readout in person.\n\n - Convert diagnostic findings into a target service design: which renewal actions run autonomously, which need approval, which stay human, and how that mix progresses across the autonomy ramp.\n\n - Author the business case, building parity and partnership scenarios on the same opportunity set with every assumption footnoted; model capacity and cost to serve against the ramp rather than steady state.\n\n - Set pricing inputs and work with Deal Desk and Finance on structure, margin, and the ramp curve; produce an AI and human responsibility matrix in which every designed action carries a responsible party, autonomy level, guardrail, and escalation path.\n\n - Hold the solution intact through commercial negotiation, mapping the design and business case to contract terms and the authorized operating envelope while remaining the practitioner voice in the room.\n\n - Transfer design intent, assumptions, risks, and open decisions to Delivery and the Solutions Architect at close; assemble the delivery handoff package including the deal review record, readiness scorecard, final readout, pricing model, and open items register.\n\n - Re-validate the design against live performance during ramp and own the Partnership Value Assessment against the agreed baseline; contribute to diagnostic method improvement, the asset library, and practice tooling.\n \n \n\nThis role may require occasional travel (up to 25%, concentrated in diagnostic interview weeks and executive readouts) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n\n\nWhat We're Looking For:\n\n - 10+ years of relevant experience and a bachelor’s degree in business, finance, or a related field (or equivalent combination of education and experience), required.\n\n - Demonstrated experience conducting qualitative and quantitative analysis of business problems and presenting findings to senior executives, including in renewal, customer success, or subscription revenue operations.\n\n - Strong financial modeling capability in Excel — multi-year business cases, margin analysis, and scenario ranges — with the ability to set priorities and drive deliverables to completion with minimal supervision.\n\n - Ability to design and price a configured operating model with a commercial case attached; experience holding a solution through negotiation and translating design intent into contract terms.\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n - The starting base salary range for this role is $180,000 - $200,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.\n\n\n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"f1072d81-6af2-4d15-ab57-640c26d1208e","title":"Director, Product Security","department":"G&A","team":"Security","employmentType":"FullTime","location":"POL - Wrocław","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-11T12:12:16.053+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Warmian-Masurian","addressCountry":"Poland","addressLocality":"Wrocław"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/f1072d81-6af2-4d15-ab57-640c26d1208e","applyUrl":"https://jobs.ashbyhq.com/gainsight/f1072d81-6af2-4d15-ab57-640c26d1208e/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Director, Product Security to join our Security team reporting to the Chief Security Officer. This role is a hybrid role based out of Poland.
In this role, you'll play a key role in embedding security into Gainsight's cloud-native SaaS platform by defining Product Security strategy and driving Secure by Design principles, threat modeling, and security architecture reviews across the software development lifecycle. This is a great opportunity for someone who thrives in a fast-paced, innovation-focused environment and enjoys working cross-functionally with teams like Engineering, Product, and Infrastructure. The ideal candidate brings strong skills in Secure SDLC, application and API security, and security leadership.
What You'll Do:
Maturing the application security program
Increasing Test Coverage (% of Assets): The percentage of active repositories, microservices, and endpoints monitored by SAST, DAST, SCA, and container scanning tools
Security Gates Passed/Failed: The ratio of builds that are automatically blocked from deployment due to high-severity policy violations.
Managing a team of global team of product security engineer
This role may require occasional travel (up to 10-25%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
13+ years of experience across Software Engineering, Security Engineering, Application Security, or Product Security, with at least 7 years leading security organizations.
Proven experience building or scaling Product Security programs within modern SaaS or cloud-native environments.
Deep expertise in Secure SDLC, Secure by Design, threat modeling, security architecture, application security, API security, and modern authentication and authorization frameworks.
Demonstrated success partnering with Engineering and Product leadership to influence architecture, design decisions, and security strategy.
Strong understanding of cloud-native architectures, microservices, Kubernetes, containers, and multi-tenant SaaS platforms.
Experience driving organization-wide vulnerability management and product risk remediation programs.
Ability to communicate technical risk effectively to executive leadership and drive cross-functional alignment.
Experience building, mentoring, and leading high-performing Product Security teams.
Nice-to-have skills:
Experience securing AI/GenAI-powered products and platforms.
Hands-on software engineering background with experience building distributed systems.
Experience implementing security automation within modern CI/CD environments.
Experience leading globally distributed Product Security teams.
Security certifications such as CISSP, CSSLP, or GIAC certifications.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is PLN 39,000 - PLN 45,000 monthly. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including premium private medical care with priority appointments, Multisport Cards to support your physical well-being, and flexible remote work options. Partners can be included in both health and wellness programs. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Director, Product Security to join our Security team reporting to the Chief Security Officer. This role is a hybrid role based out of Poland.\n\n\nIn this role, you'll play a key role in embedding security into Gainsight's cloud-native SaaS platform by defining Product Security strategy and driving Secure by Design principles, threat modeling, and security architecture reviews across the software development lifecycle. This is a great opportunity for someone who thrives in a fast-paced, innovation-focused environment and enjoys working cross-functionally with teams like Engineering, Product, and Infrastructure. The ideal candidate brings strong skills in Secure SDLC, application and API security, and security leadership.\n\n\n\nWhat You'll Do:\n\n\n\n - Maturing the application security program\n\n - Increasing Test Coverage (% of Assets): The percentage of active repositories, microservices, and endpoints monitored by SAST, DAST, SCA, and container scanning tools\n\n - Security Gates Passed/Failed: The ratio of builds that are automatically blocked from deployment due to high-severity policy violations.\n\n - Managing a team of global team of product security engineer\n \n \n\nThis role may require occasional travel (up to 10-25%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n\n\nWhat We're Looking For:\n\n\n\n - 13+ years of experience across Software Engineering, Security Engineering, Application Security, or Product Security, with at least 7 years leading security organizations.\n\n - Proven experience building or scaling Product Security programs within modern SaaS or cloud-native environments.\n\n - Deep expertise in Secure SDLC, Secure by Design, threat modeling, security architecture, application security, API security, and modern authentication and authorization frameworks.\n\n - Demonstrated success partnering with Engineering and Product leadership to influence architecture, design decisions, and security strategy.\n\n - Strong understanding of cloud-native architectures, microservices, Kubernetes, containers, and multi-tenant SaaS platforms.\n\n - Experience driving organization-wide vulnerability management and product risk remediation programs.\n\n - Ability to communicate technical risk effectively to executive leadership and drive cross-functional alignment.\n\n - Experience building, mentoring, and leading high-performing Product Security teams.\n\n\n\nNice-to-have skills:\n\n\n\n - Experience securing AI/GenAI-powered products and platforms.\n\n - Hands-on software engineering background with experience building distributed systems.\n\n - Experience implementing security automation within modern CI/CD environments.\n\n - Experience leading globally distributed Product Security teams.\n\n - Security certifications such as CISSP, CSSLP, or GIAC certifications.\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n\n\nThe starting base salary range for this role is PLN 39,000 - PLN 45,000 monthly. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\n - We offer a comprehensive benefits package including premium private medical care with priority appointments, Multisport Cards to support your physical well-being, and flexible remote work options. Partners can be included in both health and wellness programs. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n\n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n\n\nAdditional Information:\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.\n\nIf you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.\n\n","compensation":{"compensationTierSummary":"PLN 39K – PLN 45K per month","scrapeableCompensationSalarySummary":null,"compensationTiers":[{"id":"abb1214d-9c95-4267-ae12-83e19d680a2a","tierSummary":"PLN 39K – PLN 45K per month","title":null,"additionalInformation":null,"components":[{"id":"5ade867f-e3dd-42f3-a690-514213264b76","summary":"PLN 39K – PLN 45K per month","compensationType":"Salary","interval":"1 MONTH","currencyCode":"PLN","minValue":39000,"maxValue":45000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 MONTH","currencyCode":"PLN","minValue":39000,"maxValue":45000}]}},{"id":"24760960-2c54-4483-a518-ba765d45048b","title":"Principal Product Marketing Manager, Customer Success and Staircase","department":"Marketing","team":"ST/CS Product Marketing","employmentType":"FullTime","location":"USA - CA - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-18T06:54:19.726+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"Sacramento"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/24760960-2c54-4483-a518-ba765d45048b","applyUrl":"https://jobs.ashbyhq.com/gainsight/24760960-2c54-4483-a518-ba765d45048b/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Principal Product Marketing Manager, Customer Success and Staircase to join our Marketing team reporting to the Director, Product Marketing. This role is a remote role based in the USA.
In this role, you'll play a key role in driving the go-to-market success of Gainsight's Customer Success and Staircase products by owning positioning, messaging, and end-to-end launch strategy while equipping Sales and Success teams to win. This is a great opportunity for someone who thrives in a highly cross-functional, fast-paced environment and enjoys working cross-functionally with teams like Product, Sales/CS, Enablement, Design, and Operations. The ideal candidate brings strong skills in B2B product marketing, enterprise positioning and storytelling, and hands-on AI fluency.
What You'll Do:
Own the Customer Success and Staircase product marketing strategy: audience, market opportunity, positioning, competitive strategy, and go-to-market priorities across buyers and users.
Develop clear, compelling positioning and messaging that translates complex customer success capabilities into value for executive and technical audiences.
Lead the joint Customer Success and Staircase narrative through integration: the combined value proposition, the migration and expansion story for existing customers, naming and pricing and packaging..
Own end-to-end go-to-market and lead cross-functional teams through high-stakes launches, from flagship releases to incremental updates, partnering with Integrated Campaigns, Demand Generation, and Events to drive measurable business results.
Equip Sales and Success teams to win with high-quality enablement — competitive agents, pitch decks, and feature materials.
Synthesize customer, market, and competitive insight to inform product strategy, roadmap prioritization, and differentiated commercialization plans.
Represent the product area externally and internally in executive narratives, keynotes and conferences, and analyst engagements, including Gartner Magic Quadrant and equivalent evaluations.
Pioneer AI-native ways of working inside the PMM function with a systems builder's instinct: you don't just produce the deck, you build the process, agents and skills that let it happen faster next time
This role may require occasional travel (up to 15%) for team meetings, training, or company events.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
10+ years of product marketing experience in B2B tech (SaaS preferred)
Exceptional positioning, writing, and storytelling. You make sophisticated technology concrete and relevant to both executive buyers and the practitioners
Deep experience marketing to enterprise audiences, with demonstrated command of complex buying committees, long sales cycles, and sophisticated business needs.
Hands-on AI fluency: you already use AI tools to change how you do your own work, and you have a point of view on how AI changes this category.
High comfort toggling between big-picture strategy and detailed execution, with a strong bias to action. You operate as a credible peer to executives — including in a General Manager or BU model — taking clear positions and driving alignment.
Nice-to-have skills or experience:
A knack for design and the ability to work fluently in Figma and Canva.
Experience vibe coding prototypes, landing pages, and product imagery.
Experience with light video creation and editing.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $180,000– $210,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Principal Product Marketing Manager, Customer Success and Staircase to join our Marketing team reporting to the Director, Product Marketing. This role is a remote role based in the USA.\n\n\n\nIn this role, you'll play a key role in driving the go-to-market success of Gainsight's Customer Success and Staircase products by owning positioning, messaging, and end-to-end launch strategy while equipping Sales and Success teams to win. This is a great opportunity for someone who thrives in a highly cross-functional, fast-paced environment and enjoys working cross-functionally with teams like Product, Sales/CS, Enablement, Design, and Operations. The ideal candidate brings strong skills in B2B product marketing, enterprise positioning and storytelling, and hands-on AI fluency.\n\n\n\nWhat You'll Do:\n\n\n\n - Own the Customer Success and Staircase product marketing strategy: audience, market opportunity, positioning, competitive strategy, and go-to-market priorities across buyers and users.\n\n - Develop clear, compelling positioning and messaging that translates complex customer success capabilities into value for executive and technical audiences.\n\n - Lead the joint Customer Success and Staircase narrative through integration: the combined value proposition, the migration and expansion story for existing customers, naming and pricing and packaging..\n\n - Own end-to-end go-to-market and lead cross-functional teams through high-stakes launches, from flagship releases to incremental updates, partnering with Integrated Campaigns, Demand Generation, and Events to drive measurable business results.\n Equip Sales and Success teams to win with high-quality enablement — competitive agents, pitch decks, and feature materials.\n\n - Synthesize customer, market, and competitive insight to inform product strategy, roadmap prioritization, and differentiated commercialization plans.\n\n - Represent the product area externally and internally in executive narratives, keynotes and conferences, and analyst engagements, including Gartner Magic Quadrant and equivalent evaluations.\n\n - Pioneer AI-native ways of working inside the PMM function with a systems builder's instinct: you don't just produce the deck, you build the process, agents and skills that let it happen faster next time\n\n\n\nThis role may require occasional travel (up to 15%) for team meetings, training, or company events.\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n\n\n\nWhat We're Looking For:\n\n - 10+ years of product marketing experience in B2B tech (SaaS preferred)\n\n - Exceptional positioning, writing, and storytelling. You make sophisticated technology concrete and relevant to both executive buyers and the practitioners\n\n - Deep experience marketing to enterprise audiences, with demonstrated command of complex buying committees, long sales cycles, and sophisticated business needs.\n\n - Hands-on AI fluency: you already use AI tools to change how you do your own work, and you have a point of view on how AI changes this category.\n\n - High comfort toggling between big-picture strategy and detailed execution, with a strong bias to action. You operate as a credible peer to executives — including in a General Manager or BU model — taking clear positions and driving alignment.\n\n\n\nNice-to-have skills or experience:\n\n - A knack for design and the ability to work fluently in Figma and Canva.\n\n - Experience vibe coding prototypes, landing pages, and product imagery.\n\n - Experience with light video creation and editing.\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n - The starting base salary range for this role is $180,000– $210,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n \n\nAdditional Information:\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.\n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"17055e8a-04d3-4204-a86c-c4d9658980e2","title":"Principal Product Marketing Manager, Atlas","department":"Marketing","team":"ATLAS Product Marketing","employmentType":"FullTime","location":"USA - CA - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-18T06:53:16.750+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"Sacramento"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/17055e8a-04d3-4204-a86c-c4d9658980e2","applyUrl":"https://jobs.ashbyhq.com/gainsight/17055e8a-04d3-4204-a86c-c4d9658980e2/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Principal Product Marketing Manager, Atlas, to join our Marketing team reporting to the Director, Product Marketing. This role is a remote role based in the USA.
In this role, you'll be the founding product marketer for Atlas, our new AI-native services offering — a software-plus-services business that owns the outcome and manages renewal motions end-to-end on behalf of customers. Atlas has the velocity of a startup with the backing, distribution, and investment of Gainsight, and there is no existing playbook to work from: no established analyst category, no competitor to compare notes with, no precedent inside SaaS to borrow from. You'll be writing the playbook, not just for how we market this, but for how the entire motion gets built — pricing, packaging, delivery narrative, and go-to-market all at once. This is a senior individual contributor role: you'll act as a trusted delegate to our GM and executive leaders on all things Atlas, and you will personally write the narratives, build the decks, and author the positioning documents. You’ll bring a strong point of view on AI, not just in how we take agentic innovation to market but in how we execute product marketing, and you enjoy building the systems and processes to build an AI-native PMM team. The ideal candidate brings exceptional commercial writing, deep fluency in AI products and the AI buyer, and a demonstrated track record of taking a new product from zero to one, thriving in ambiguity.
What You'll Do:
Own positioning, messaging, and the category narrative for Atlas end to end — including thought leadership about AI native services — and evolve that narrative as the market moves.
Serve as the definitive expert on the Atlas buyer: run primary research, customer and prospect interviews, and win/loss analysis in a market where no established analyst coverage or buyer's guide exists yet.
Build the go-to-market motion from scratch: launch strategy and cadence, pricing and packaging input, first-call narrative, demo storyline, and the enablement assets a seller needs to run a credible first meeting.
Partner with Product and Engineering as the voice of the market, translating buyer signals into roadmap influence and translating roadmap into commercial value customers actually care about.
Partner with Demand Generation and Content to build the demand engine for a product with no existing search volume, no established keyword set, and no installed base to market into.
Pioneer AI-native ways of working inside the PMM function — building the agents, skills, and workflows that let a small team operate at a much larger scale — and document them so the rest of the org can adopt them.
This role may require occasional travel (up to 10%) for team meetings, training, or company events.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
10+ years of product marketing experience in B2B tech (SaaS preferred)
Exceptional positioning, writing, and storytelling. You make sophisticated technology concrete and relevant to both executive buyers and the practitioners
Demonstrated 0→1 product marketing experience: you have launched a new product or created a new category, not just marketed an existing one, and you can speak specifically to what you decided and what you got wrong.
Deep, hands-on fluency with AI products and the AI-forward buyer, including how you personally use AI tools to do your own work, not just how you market them.
Demonstrated comfort operating with wide latitude: you set your own objectives, choose your own methods, and take clear positions on ambiguous questions without waiting for direction.
Experience influencing product direction and executive decision-making as a peer, including with founders, GMs, or C-level stakeholders.
High comfort toggling between big-picture strategy and detailed execution, with a strong bias to action. You operate as a credible peer to executives — including in a General Manager or BU model — taking clear positions and driving alignment.
Genuine energy for undefined territory: you're motivated, not anxious, when there's no playbook.
Nice-to-have skills or experience:
A knack for design and the ability to work fluently in Figma and Canva.
Startup experience, particularly at seed through Series B stage.
Experience in a product line or business unit operating semi-independently inside a larger company.
Experience vibe coding prototypes, landing pages, and product imagery.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $180,000– $210,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Principal Product Marketing Manager, Atlas, to join our Marketing team reporting to the Director, Product Marketing. This role is a remote role based in the USA.\n\n\n\nIn this role, you'll be the founding product marketer for Atlas, our new AI-native services offering — a software-plus-services business that owns the outcome and manages renewal motions end-to-end on behalf of customers. Atlas has the velocity of a startup with the backing, distribution, and investment of Gainsight, and there is no existing playbook to work from: no established analyst category, no competitor to compare notes with, no precedent inside SaaS to borrow from. You'll be writing the playbook, not just for how we market this, but for how the entire motion gets built — pricing, packaging, delivery narrative, and go-to-market all at once. This is a senior individual contributor role: you'll act as a trusted delegate to our GM and executive leaders on all things Atlas, and you will personally write the narratives, build the decks, and author the positioning documents. You’ll bring a strong point of view on AI, not just in how we take agentic innovation to market but in how we execute product marketing, and you enjoy building the systems and processes to build an AI-native PMM team. The ideal candidate brings exceptional commercial writing, deep fluency in AI products and the AI buyer, and a demonstrated track record of taking a new product from zero to one, thriving in ambiguity.\n\n\n\nWhat You'll Do:\n\n\n\n - Own positioning, messaging, and the category narrative for Atlas end to end — including thought leadership about AI native services — and evolve that narrative as the market moves.\n\n - Serve as the definitive expert on the Atlas buyer: run primary research, customer and prospect interviews, and win/loss analysis in a market where no established analyst coverage or buyer's guide exists yet.\n\n - Build the go-to-market motion from scratch: launch strategy and cadence, pricing and packaging input, first-call narrative, demo storyline, and the enablement assets a seller needs to run a credible first meeting.\n\n - Partner with Product and Engineering as the voice of the market, translating buyer signals into roadmap influence and translating roadmap into commercial value customers actually care about.\n\n - Partner with Demand Generation and Content to build the demand engine for a product with no existing search volume, no established keyword set, and no installed base to market into.\n\n - Pioneer AI-native ways of working inside the PMM function — building the agents, skills, and workflows that let a small team operate at a much larger scale — and document them so the rest of the org can adopt them.\n\n\n\nThis role may require occasional travel (up to 10%) for team meetings, training, or company events.\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.\n\n\nWhat We're Looking For:\n\n - 10+ years of product marketing experience in B2B tech (SaaS preferred)\n\n - Exceptional positioning, writing, and storytelling. You make sophisticated technology concrete and relevant to both executive buyers and the practitioners\n\n - Demonstrated 0→1 product marketing experience: you have launched a new product or created a new category, not just marketed an existing one, and you can speak specifically to what you decided and what you got wrong.\n\n - Deep, hands-on fluency with AI products and the AI-forward buyer, including how you personally use AI tools to do your own work, not just how you market them.\n\n - Demonstrated comfort operating with wide latitude: you set your own objectives, choose your own methods, and take clear positions on ambiguous questions without waiting for direction.\n\n - Experience influencing product direction and executive decision-making as a peer, including with founders, GMs, or C-level stakeholders.\n\n - High comfort toggling between big-picture strategy and detailed execution, with a strong bias to action. You operate as a credible peer to executives — including in a General Manager or BU model — taking clear positions and driving alignment.\n\n - Genuine energy for undefined territory: you're motivated, not anxious, when there's no playbook.\n\n \n\nNice-to-have skills or experience:\n\n - A knack for design and the ability to work fluently in Figma and Canva.\n\n - Startup experience, particularly at seed through Series B stage.\n\n - Experience in a product line or business unit operating semi-independently inside a larger company.\n\n - Experience vibe coding prototypes, landing pages, and product imagery. \n\n \n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. \n\n\n\n - The starting base salary range for this role is $180,000– $210,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.\n\n\n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"3c96b113-426d-46b6-a4d9-de9c5eefb2cb","title":"Accounting Manager","department":"G&A","team":"Accounting","employmentType":"FullTime","location":"USA - CA - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-16T16:00:18.854+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"Sacramento"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/3c96b113-426d-46b6-a4d9-de9c5eefb2cb","applyUrl":"https://jobs.ashbyhq.com/gainsight/3c96b113-426d-46b6-a4d9-de9c5eefb2cb/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Accounting Manager to join the Accounting team reporting to the Assistant Controller. This role is a remote role based in the USA.
In this role, you'll play a key role in supporting accurate and timely financial reporting by contributing to the monthly close, banking-related accounting operations, consolidations, account reconciliations, and audit requests. This is a great opportunity for someone who thrives in a fast-paced, collaborative, global SaaS environment and enjoys working cross-functionally with teams like Finance, other business teams, and external auditors. The ideal candidate brings strong skills in US GAAP technical accounting, hands-on NetSuite and banking operations, and analytical and communication excellence.
What You'll Do:
Support key aspects of the monthly close process to help ensure timely and accurate financial reporting.
Prepare or review journal entries, supporting schedules, and account reconciliations, depending on the assigned area, in accordance with company policies and US GAAP.
Support banking-related accounting operations, including cash and bank reconciliations, wire initiation and approval workflows in accordance with company controls, cash activity, and related journal entries.
Support the consolidation process for multiple entities, including intercompany activity, eliminations, foreign currency impacts, and consolidated results.
Maintain the integrity of financial data in NetSuite and help strengthen system-based accounting processes and controls.
Analyze account activity and financial results, investigate unusual items, and resolve reconciling differences in a timely manner.
Partner with external auditors and internal stakeholders to coordinate and fulfill PBC requests, respond to questions, and provide complete and accurate support.
Identify opportunities to streamline the close, reconciliations, reporting, and other accounting processes, and help implement practical improvements.
Document accounting processes and controls and help ensure procedures remain current, consistent, and scalable.
Work cross-functionally with Finance and other business teams and coordinate effectively with colleagues in multiple countries and time zones.
Contribute as a dependable and collaborative team member by sharing knowledge, supporting colleagues, and helping foster a positive and inclusive team culture.
Manage multiple priorities and projects while maintaining a high level of accuracy, organization, and follow-through.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
5-7 years of relevant experience and a Bachelor’s degree in Accounting (or equivalent combination of education and experience), required.
Strong technical knowledge of US GAAP and experience researching and applying accounting guidance to business transactions.
Hands-on NetSuite experience.
Hands-on experience supporting banking-related accounting operations, including cash and bank reconciliations, wire initiation and approval workflows, cash activity, and related journal entries.
Experience with CashPro or other online banking platforms.
Experience supporting multi-entity consolidations, including intercompany activity and eliminations.
Experience preparing or reviewing journal entries, supporting schedules, and account reconciliations.
Advanced Excel skills, including experience with complex formulas, pivot tables, data analysis, and large data sets.
Experience supporting external audits and coordinating PBC requests through completion.
Demonstrated ability to identify inefficiencies and implement sustainable process improvements.
Strong written and verbal communication skills, including the ability to communicate clearly, raise issues promptly, and explain accounting matters to finance and non-finance stakeholders.
Highly organized, detail-oriented, self-motivated, and able to work independently with limited oversight.
Ability to work cross-functionally, manage competing priorities and multiple projects, and deliver high-quality work under deadlines.
Experience collaborating with international teams or colleagues working across multiple time zones.
Nice-to-have skills or experience:
Public accounting experience with a Big Four firm strongly preferred.
CPA preferred
Experience with SAAS company, technology or private equity-back organization.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $145,000-$160,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
","descriptionPlain":"We’re building the AI-driven future of customer success, from retention to growth!\n\nWe’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.\n\n\n\nAbout This Role:\n\n\n\nWe’re looking for a full-time Accounting Manager to join the Accounting team reporting to the Assistant Controller. This role is a remote role based in the USA.\n\n\n\nIn this role, you'll play a key role in supporting accurate and timely financial reporting by contributing to the monthly close, banking-related accounting operations, consolidations, account reconciliations, and audit requests. This is a great opportunity for someone who thrives in a fast-paced, collaborative, global SaaS environment and enjoys working cross-functionally with teams like Finance, other business teams, and external auditors. The ideal candidate brings strong skills in US GAAP technical accounting, hands-on NetSuite and banking operations, and analytical and communication excellence.\n\n\n\nWhat You'll Do:\n\n\n\n - Support key aspects of the monthly close process to help ensure timely and accurate financial reporting.\n\n - Prepare or review journal entries, supporting schedules, and account reconciliations, depending on the assigned area, in accordance with company policies and US GAAP.\n\n - Support banking-related accounting operations, including cash and bank reconciliations, wire initiation and approval workflows in accordance with company controls, cash activity, and related journal entries.\n\n - Support the consolidation process for multiple entities, including intercompany activity, eliminations, foreign currency impacts, and consolidated results.\n\n - Maintain the integrity of financial data in NetSuite and help strengthen system-based accounting processes and controls.\n\n - Analyze account activity and financial results, investigate unusual items, and resolve reconciling differences in a timely manner.\n\n - Partner with external auditors and internal stakeholders to coordinate and fulfill PBC requests, respond to questions, and provide complete and accurate support.\n\n - Identify opportunities to streamline the close, reconciliations, reporting, and other accounting processes, and help implement practical improvements.\n\n - Document accounting processes and controls and help ensure procedures remain current, consistent, and scalable.\n\n - Work cross-functionally with Finance and other business teams and coordinate effectively with colleagues in multiple countries and time zones.\n\n - Contribute as a dependable and collaborative team member by sharing knowledge, supporting colleagues, and helping foster a positive and inclusive team culture.\n\n - Manage multiple priorities and projects while maintaining a high level of accuracy, organization, and follow-through.\n\n\n\nThis is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.\n\n\n\nWhat We're Looking For:\n\n\n\n - 5-7 years of relevant experience and a Bachelor’s degree in Accounting (or equivalent combination of education and experience), required.\n\n - Strong technical knowledge of US GAAP and experience researching and applying accounting guidance to business transactions.\n\n - Hands-on NetSuite experience.\n\n - Hands-on experience supporting banking-related accounting operations, including cash and bank reconciliations, wire initiation and approval workflows, cash activity, and related journal entries.\n\n - Experience with CashPro or other online banking platforms.\n\n - Experience supporting multi-entity consolidations, including intercompany activity and eliminations.\n\n - Experience preparing or reviewing journal entries, supporting schedules, and account reconciliations.\n\n - Advanced Excel skills, including experience with complex formulas, pivot tables, data analysis, and large data sets.\n\n - Experience supporting external audits and coordinating PBC requests through completion.\n\n - Demonstrated ability to identify inefficiencies and implement sustainable process improvements.\n\n - Strong written and verbal communication skills, including the ability to communicate clearly, raise issues promptly, and explain accounting matters to finance and non-finance stakeholders.\n\n - Highly organized, detail-oriented, self-motivated, and able to work independently with limited oversight.\n\n - Ability to work cross-functionally, manage competing priorities and multiple projects, and deliver high-quality work under deadlines.\n\n - Experience collaborating with international teams or colleagues working across multiple time zones.\n \n \n\nNice-to-have skills or experience:\n\n\n\n - Public accounting experience with a Big Four firm strongly preferred.\n\n - CPA preferred\n\n - Experience with SAAS company, technology or private equity-back organization.\n\n\n\nWhy You’ll Love It Here:\n\n\n\nGainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\n\n\n\nOur Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.\n\n\n\n - The starting base salary range for this role is $145,000-$160,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.\n\n - We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\n\n\n\n\nOur Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.\n\n \n\nOur Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\n\n \n\nOur Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_\n\n \n\nIf this sounds like the right role for you, we’d love to hear from you.\n\n \n\nAdditional Information:\n\n\n\nWe’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\n\n\n\nIf you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com recruiting@gainsight.com.\n\n\n\nIf you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"7a7df486-82e4-4db6-bc6d-c9d8ac21f5e1","title":"Sr Corporate Events Manager","department":"Marketing","team":"Field Marketing","employmentType":"FullTime","location":"USA - CO - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-15T07:09:32.755+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Colorado","addressCountry":"United States","addressLocality":"Denver"}},"jobUrl":"https://jobs.ashbyhq.com/gainsight/7a7df486-82e4-4db6-bc6d-c9d8ac21f5e1","applyUrl":"https://jobs.ashbyhq.com/gainsight/7a7df486-82e4-4db6-bc6d-c9d8ac21f5e1/application","descriptionHtml":"We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Sr Corporate Events Manager to join our Marketing team, reporting to the Director of Corporate Events. This is a remote role based in the United States.
In this role, you’ll play a key role in supporting Gainsight’s event portfolio, from our Pulse conferences to trade shows, virtual events, and internal programs, by managing planning and execution across multiple events at once and keeping budgets, vendors, and reporting on track. This is a great opportunity for someone who thrives in a fast-paced, remote marketing environment where details matter, and enjoys working cross-functionally with teams like Demand Generation, Product Marketing, Sales, Customer Success, and Creative. The ideal candidate brings strong skills in end-to-end event execution, budget and vendor management, and clear, proactive communication.
What You'll Do:
Lead assigned programs end to end, owning the plan, the timeline, and the results, and bringing in partners and vendors as needed to deliver.
Own planning and execution of assigned flagship events, coordinating session content, speakers, venues, logistics, internal communications, and on-site production.
Run trade shows and the quarterly virtual event series, using and improving documented playbooks so execution does not depend on any one person.
Manage logistics and delivery for internal programs such as Revenue Kickoff, Quarterly Company Meetings, and more. Both in-person and virtual.
Manage event budgets, contracts, and agency and vendor relationships, tracking spend against plan and reporting variances.
Partner with Demand Generation, Sales, Customer Success, and Campaign Managers on promotion, registration goals, and follow-up from invite through post-event.
Track attendance, pipeline, and retention results for each event, report on event impact to senior stakeholders, and build AI-assisted workflows that reduce manual operational work.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require travel to events, concentrated around our flagship and peak event windows.
What We're Looking For:
12 years of relevant experience and a bachelor’s degree (or equivalent with some post-graduate work), required.
Hands-on experience managing end-to-end execution of large events (1,000+ attendees), ideally in B2B SaaS or enterprise tech.
Experience across multiple event formats, including trade shows, virtual events, executive or VIP programs, and internal events such as sales kickoffs.
Strong budget, contract, and vendor management skills, with the ability to run several workstreams at once without missing details.
Sound judgment and clear, proactive communication, with the ability to work independently and represent the team with senior stakeholders, including the CRO and CCO offices.
Familiarity with softwares and platforms such as Cvent, Splash, Notion, SFDC, Google Suite, Slack, and experience working with full-service event agencies and external production partners.
Positive, proactive, solution-oriented approach, with a can-do attitude and a bias for action.
Experience using AI in day-to-day work, and a willingness to keep learning as the tools change.
Collaborative style, with the ability to lead a project or a team to a successful result.
Nice-to-have skills or experience:
Experience producing global events or managing multi-region logistics.
PMP, CMP or similar certification is a plus.
Experience in customer success, post-sales, or retention, or in a related B2B software category.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $110,000 - $130,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.