About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
Business Development Representative
----------------------------------------------------------------------------------------------------------------------------------------------------------
Location: Hybrid
Salt Lake City, Utah (Lehi)
At Glia, our Business Development Representatives are pivotal to company success. As a Glia BDR, you will be a key member of our fast-growing and high-performing go-to-market team. Specifically, you will communicate with potential clients via phone, emails, social media, and other channels to build interest in Glia’s industry-leading Unified Interaction Management technology platform.
Ready for your rocketship? We are seeking a results-oriented, motivated hunter who is energized and eager to work with assigned Account Executives to build qualified sales pipeline. In this role, you will be responsible for outreach to prospective clients to educate them about Glia, and generate meetings and pipeline opportunities. You’ll work in both Inbound and Outbound business development, and become an expert at using the very best lead-generation and account-based marketing tools to identify relevant contacts and craft accurate and targeted lists of prospects. You will also conduct sales development best practices with email, phone, and social drips using outreach cadences to connect with new contacts.
As a Glia Business Development Representative, you’ll have the exciting career growth opportunity to be a part of a training program designed to equip our BDRs with the essential skills and knowledge needed to excel as technology Account Executives. This experience offers a blend of theoretical instruction and hands-on practice, covering crucial topics such as advanced sales techniques, technology trends, and industry-specific insights. Participants will engage in role-playing exercises, case studies, and mentorship sessions with seasoned sales professionals, allowing them to refine their communication, negotiation, and problem-solving abilities. By the end of the program, graduates will have developed a robust skill set, a deep understanding of the technology landscape, and the confidence to navigate complex sales cycles, positioning them for success in their new roles as Account Executives and setting the foundation for long-term career growth in the dynamic world of technology sales.
Duties and Responsibilities:
Become an expert at using lead-generation tools such as SalesLoft, Salesforce, ZoomInfo, Sales Navigator and account-based marketing tools others to accurately create targeted lists of prospects
Conform to best practices for sales development/business development with regards to telephone calls, LinkedIn, e-mails, and conferencing calls with new prospects
Follow up on marketing qualified leads
Work with Marketing to craft the best follow-up strategies for Inbound leads
Work with your assigned Account Executives in Sales to build Outbound plans
Ask targeted, intelligent questions to speak knowledgeably with C-suite and VP-level executives
Coordinate meetings for Account Executives and log all activities in our CRM
Achieve monthly goals for meetings set and new pipeline opportunity creation
Qualifications:
1+ years of experience as a Sales Development Representative or Business Development Representative a plus
Experience working in Banking, Insurance, Fintech, or other Financial Services a plus
Fundamental understanding of the lead generation process a plus
Experience in high-growth technology organizations a plus
Bachelor's degree required
Desire to work in a fast-paced, results-focused business environment
Strong ability to establish rapport with a wide variety of potential clients and teammates
Driven, self-motivated and positive personality
Demonstrated history of high achievement in previous roles
Ability to learn quickly and execute ideas
Excellent verbal and written communication skills
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\nBusiness Development Representative\n\n----------------------------------------------------------------------------------------------------------------------------------------------------------\n\nLocation: Hybrid\n\n - Salt Lake City, Utah (Lehi) \n\n\nAt Glia, our Business Development Representatives are pivotal to company success. As a Glia BDR, you will be a key member of our fast-growing and high-performing go-to-market team. Specifically, you will communicate with potential clients via phone, emails, social media, and other channels to build interest in Glia’s industry-leading Unified Interaction Management technology platform. \n\n \n\nReady for your rocketship? We are seeking a results-oriented, motivated hunter who is energized and eager to work with assigned Account Executives to build qualified sales pipeline. In this role, you will be responsible for outreach to prospective clients to educate them about Glia, and generate meetings and pipeline opportunities. You’ll work in both Inbound and Outbound business development, and become an expert at using the very best lead-generation and account-based marketing tools to identify relevant contacts and craft accurate and targeted lists of prospects. You will also conduct sales development best practices with email, phone, and social drips using outreach cadences to connect with new contacts.\n\n \n\nAs a Glia Business Development Representative, you’ll have the exciting career growth opportunity to be a part of a training program designed to equip our BDRs with the essential skills and knowledge needed to excel as technology Account Executives. This experience offers a blend of theoretical instruction and hands-on practice, covering crucial topics such as advanced sales techniques, technology trends, and industry-specific insights. Participants will engage in role-playing exercises, case studies, and mentorship sessions with seasoned sales professionals, allowing them to refine their communication, negotiation, and problem-solving abilities. By the end of the program, graduates will have developed a robust skill set, a deep understanding of the technology landscape, and the confidence to navigate complex sales cycles, positioning them for success in their new roles as Account Executives and setting the foundation for long-term career growth in the dynamic world of technology sales.\n\n\n\n\n\nDuties and Responsibilities: \n\n\n\n - Become an expert at using lead-generation tools such as SalesLoft, Salesforce, ZoomInfo, Sales Navigator and account-based marketing tools others to accurately create targeted lists of prospects\n\n - Conform to best practices for sales development/business development with regards to telephone calls, LinkedIn, e-mails, and conferencing calls with new prospects\n\n - Follow up on marketing qualified leads\n\n - Work with Marketing to craft the best follow-up strategies for Inbound leads\n\n - Work with your assigned Account Executives in Sales to build Outbound plans\n\n - Ask targeted, intelligent questions to speak knowledgeably with C-suite and VP-level executives\n\n - Coordinate meetings for Account Executives and log all activities in our CRM\n\n - Achieve monthly goals for meetings set and new pipeline opportunity creation\n\n\nQualifications: \n\n\n\n - 1+ years of experience as a Sales Development Representative or Business Development Representative a plus\n\n - Experience working in Banking, Insurance, Fintech, or other Financial Services a plus\n\n - Fundamental understanding of the lead generation process a plus\n\n - Experience in high-growth technology organizations a plus\n\n - Bachelor's degree required\n\n - Desire to work in a fast-paced, results-focused business environment\n\n - Strong ability to establish rapport with a wide variety of potential clients and teammates\n\n - Driven, self-motivated and positive personality\n\n - Demonstrated history of high achievement in previous roles\n\n - Ability to learn quickly and execute ideas\n\n - Excellent verbal and written communication skills\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"be0563c8-9564-445f-b4ba-dbb668d2f2f4","title":"Launch Manager, Mexico","department":"Customer Success & Services","team":"Launch Management","employmentType":"FullTime","location":"Mexico","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-06-15T22:33:26.788+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/be0563c8-9564-445f-b4ba-dbb668d2f2f4","applyUrl":"https://jobs.ashbyhq.com/glia/be0563c8-9564-445f-b4ba-dbb668d2f2f4/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The Role:
As an Implementation Manager (Launch Manager), you’ll become a leading expert in all Glia products and be the face of Glia to our Clients as they onboard. Each Client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products, drive maximum business impact, and accelerate time-to-value.
The ideal candidate…
Is a seasoned implementation expert known for their attention to detail as well as their ability to see the big picture
Has led multiple onboarding projects simultaneously as the sole or lead project manager
Understands they are accountable for the success of a project and ensures their team gets the work done on time
Is excited to create new processes that drive efficiencies
Understands the importance of communication and the value of tight relationships, cross-functionally as well as within their direct team
Is a natural leader who uses influence to drive success
Glia has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day.
If this sounds like a good fit for you, why not say hello?
What you’ll do:
Implementation Portfolio Management: Oversee a portfolio of 15-20 client implementation projects across their complete lifecycle, from the initial Sales hand-off through to a successful launch.
Cross-Functional Management: Serve as the consultant, application configuration expert, and project manager while keeping both internal and external teams engaged and aligned.
Value Delivery: Translate the deployment of Glia’s tools and technology into measurable ROI for the customer, communicating this value clearly and consistently to executive stakeholders.
Project Management: Build and maintain critical project infrastructure, including project schedules, communication plans, test plans, and RAID logs tailored to each client.
Risk Mitigation: Manage client expectations, proactively flag alignment issues, and escalate blockers through internal channels as necessary to keep timelines on track.
Enablement: Confidently train client administrators on platform configuration and support operators through simulated training exercises.
Process Optimization: Continuously identify, define, and recommend internal procedures to scale and facilitate better service delivery.
What you’ll bring:
4+ years of experience managing implementations for SaaS or Enterprise-level clients
Understanding of APIs, HTML, and network security
Hands-on experience configuring applications or software platforms (e.g., website CMS like Drupal, CRM systems, or enterprise software tools).
Proven ability to coordinate multiple Client-facing projects simultaneously
Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering to ensure completion of deliverables
A team player attitude with strong presentation skills, self-confidence, and enthusiasm
Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way
Strong project management skills and a background in technical consultancy
Excellent written, oral, and social interpersonal skills across multiple audiences and methods
Highly collaborative and flexible
Growth mindset with a natural curiosity about technology
Bonus Points
Experience working in or with Contact Centers
Experience training end-users on systems
Experience within the Financial Services, Insurance, or Healthcare Industries
A project management or technical certification or related professional coursework
Experience working in a consultancy role
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\nThe Role:\n\nAs an Implementation Manager (Launch Manager), you’ll become a leading expert in all Glia products and be the face of Glia to our Clients as they onboard. Each Client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products, drive maximum business impact, and accelerate time-to-value.\n\nThe ideal candidate…\n\n - Is a seasoned implementation expert known for their attention to detail as well as their ability to see the big picture\n\n - Has led multiple onboarding projects simultaneously as the sole or lead project manager\n\n - Understands they are accountable for the success of a project and ensures their team gets the work done on time\n\n - Is excited to create new processes that drive efficiencies\n\n - Understands the importance of communication and the value of tight relationships, cross-functionally as well as within their direct team\n\n - Is a natural leader who uses influence to drive success\n\nGlia has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day.\n\nIf this sounds like a good fit for you, why not say hello?\n\nWhat you’ll do:\n\n - Implementation Portfolio Management: Oversee a portfolio of 15-20 client implementation projects across their complete lifecycle, from the initial Sales hand-off through to a successful launch.\n\n - Cross-Functional Management: Serve as the consultant, application configuration expert, and project manager while keeping both internal and external teams engaged and aligned.\n\n - Value Delivery: Translate the deployment of Glia’s tools and technology into measurable ROI for the customer, communicating this value clearly and consistently to executive stakeholders.\n\n - Project Management: Build and maintain critical project infrastructure, including project schedules, communication plans, test plans, and RAID logs tailored to each client.\n\n - Risk Mitigation: Manage client expectations, proactively flag alignment issues, and escalate blockers through internal channels as necessary to keep timelines on track.\n\n - Enablement: Confidently train client administrators on platform configuration and support operators through simulated training exercises.\n\n - Process Optimization: Continuously identify, define, and recommend internal procedures to scale and facilitate better service delivery.\n\nWhat you’ll bring:\n\n - 4+ years of experience managing implementations for SaaS or Enterprise-level clients\n\n - Understanding of APIs, HTML, and network security\n\n - Hands-on experience configuring applications or software platforms (e.g., website CMS like Drupal, CRM systems, or enterprise software tools).\n\n - Proven ability to coordinate multiple Client-facing projects simultaneously\n\n - Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering to ensure completion of deliverables\n\n - A team player attitude with strong presentation skills, self-confidence, and enthusiasm\n\n - Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way\n\n - Strong project management skills and a background in technical consultancy\n\n - Excellent written, oral, and social interpersonal skills across multiple audiences and methods\n\n - Highly collaborative and flexible\n\n - Growth mindset with a natural curiosity about technology\n\nBonus Points\n\n - Experience working in or with Contact Centers\n\n - Experience training end-users on systems\n\n - Experience within the Financial Services, Insurance, or Healthcare Industries\n\n - A project management or technical certification or related professional coursework\n\n - Experience working in a consultancy role\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"40ea7ee3-04a6-45fa-ae48-268ed5dfcf86","title":"Account Executive - Louisiana","department":"Sales","team":"Sales - US Banking","employmentType":"FullTime","location":"US-Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-20T14:47:55.260+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/40ea7ee3-04a6-45fa-ae48-268ed5dfcf86","applyUrl":"https://jobs.ashbyhq.com/glia/40ea7ee3-04a6-45fa-ae48-268ed5dfcf86/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
We're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!
The Role:
As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company.
What You'll Do:
Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion.
Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains.
Utilize a strategic, data-driven approach to guide clients toward innovative solutions.
Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact.
Leverage your negotiation skills to secure large contracts involving multiple stakeholders.
Qualifications:
Located in Louisiana.
Bachelor's Degree required
6+ years of SaaS experience
3+ years selling into Financial institutions or contact centers/customer experience software
3+ years of complex sales experience
A track record of consistently exceeding performance expectations.
Outstanding communication proficiency in phone, email, and other channels.
Ability to Navigate complex and intricate sales processes.
Proficiency in advanced sales methodologies such as MEDDIC or Command of the message
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\nWe're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!\n\n\n\nThe Role:\n\nAs a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company.\n\n\n\nWhat You'll Do: \n\n - Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion.\n\n - Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains.\n\n - Utilize a strategic, data-driven approach to guide clients toward innovative solutions.\n\n - Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact.\n\n - Leverage your negotiation skills to secure large contracts involving multiple stakeholders.\n\n\n\nQualifications:\n\n - Located in Louisiana.\n\n - Bachelor's Degree required\n\n - 6+ years of SaaS experience\n\n - 3+ years selling into Financial institutions or contact centers/customer experience software\n\n - 3+ years of complex sales experience\n\n - A track record of consistently exceeding performance expectations.\n\n - Outstanding communication proficiency in phone, email, and other channels.\n\n - Ability to Navigate complex and intricate sales processes.\n\n - Proficiency in advanced sales methodologies such as MEDDIC or Command of the message \n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"5b9c8564-fb65-42b1-9d5d-fc667a02c6fa","title":"Senior Associate, Solutions Architect, Mexico","department":"Customer Success & Services","team":"Solution Architecture","employmentType":"FullTime","location":"Mexico","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-13T15:38:46.531+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/5b9c8564-fb65-42b1-9d5d-fc667a02c6fa","applyUrl":"https://jobs.ashbyhq.com/glia/5b9c8564-fb65-42b1-9d5d-fc667a02c6fa/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The role
At Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.
What you'll do
Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.
Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.
Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.
Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.
Educate and mentor remote teams, ensuring adherence to solution designs and best practices.
Communicate complex technical concepts effectively to both technical and non-technical stakeholders.
Requirements
3+ years of client-facing development experience, with a strong emphasis on solution architecture and design.
Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js
Experience with AI tooling, cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.
Demonstrated ability to work collaboratively with engineering teams during agile development cycles.
Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs.
Preferred qualifications
Experience in contact centers, telephony / VoIP, and financial services
Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks.
Relevant certifications in cloud platforms or solution architecture.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\nThe role\n\nAt Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.\n\n\n\nWhat you'll do\n\n - Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.\n\n - Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.\n\n - Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.\n\n - Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.\n\n - Educate and mentor remote teams, ensuring adherence to solution designs and best practices.\n\n - Communicate complex technical concepts effectively to both technical and non-technical stakeholders.\n\n\n\nRequirements\n\n - 3+ years of client-facing development experience, with a strong emphasis on solution architecture and design.\n\n - Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js\n\n - Experience with AI tooling, cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.\n\n - Demonstrated ability to work collaboratively with engineering teams during agile development cycles.\n\n - Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs.\n\n\n\nPreferred qualifications\n\n - Experience in contact centers, telephony / VoIP, and financial services\n\n - Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks.\n\n - Relevant certifications in cloud platforms or solution architecture.\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"9936ff15-a4b8-43a4-99a5-e774a75c829c","title":"Associate, Client Engineer (Vancouver)","department":"Customer Success & Services","team":"Client Engineering","employmentType":"FullTime","location":"Vancouver","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-12T23:31:54.619+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/9936ff15-a4b8-43a4-99a5-e774a75c829c","applyUrl":"https://jobs.ashbyhq.com/glia/9936ff15-a4b8-43a4-99a5-e774a75c829c/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Vancouver as Client Engineer.
The Role:
As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia’s technologies. You’ll deliver recommendations to make our customer’s integrations secure, scalable, and seamless. A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency.
What you’ll do:
A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform while maintaining high standards.
Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations.
Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack
Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
Helps our customers to understand the finer points of Glia’s capabilities and influences them to implement best practices.
Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions
Be ready to work in a fast-paced environment!
Requirements:
2+ years in software development, technical support/service, support engineering, or related
Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.
Strong customer empathy. Desire to deliver positive, delightful customer experiences by identifying their problems and guiding them through complex technical solutions.
Excellent reading, listening, and writing skills in English
A firm understanding of the technology stacks common to the Web ecosystem.
High competency in communicating complex issues to both technical and non-technical audiences.
Ability to professionally and diplomatically address customer concerns and provide concise feedback
Bachelor's Degree in Software Engineering, Computer Science or equivalent
Bonus:
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Understanding of WebRTC and other web technologies.
Experience with communications/telecommunications technology.
Broad capabilities to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android, iOS)
Benefits
Competitive salary and stock options
Professional development support (trainings, courses, conferences, books, etc)
Access to all the latest tools and equipment you’ll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Diversity: 25 countries represented
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\nWe're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Vancouver as Client Engineer.\n\n\nThe Role:\n\nAs part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia’s technologies. You’ll deliver recommendations to make our customer’s integrations secure, scalable, and seamless. A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency.\n\n\n\nWhat you’ll do:\n\nA regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform while maintaining high standards.\n\n - Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations.\n\n - Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack\n\n - Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.\n\n - Helps our customers to understand the finer points of Glia’s capabilities and influences them to implement best practices.\n\n - Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions\n\n - Be ready to work in a fast-paced environment!\n\nRequirements:\n\n - 2+ years in software development, technical support/service, support engineering, or related\n\n - Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.\n\n - Strong customer empathy. Desire to deliver positive, delightful customer experiences by identifying their problems and guiding them through complex technical solutions.\n\n - Excellent reading, listening, and writing skills in English\n\n - A firm understanding of the technology stacks common to the Web ecosystem.\n\n - High competency in communicating complex issues to both technical and non-technical audiences.\n\n - Ability to professionally and diplomatically address customer concerns and provide concise feedback\n\n - Bachelor's Degree in Software Engineering, Computer Science or equivalent\n\n\n\nBonus: \n\n - Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Understanding of WebRTC and other web technologies.\n\n - Experience with communications/telecommunications technology. \n\n - Broad capabilities to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android, iOS)\n\nBenefits \n\n - Competitive salary and stock options\n\n - Professional development support (trainings, courses, conferences, books, etc)\n\n - Access to all the latest tools and equipment you’ll need \n\n - Sports compensation, reimbursement for therapy, counseling sessions\n\n - Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)\n\n - Diversity: 25 countries represented\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"6473ed67-d668-43f4-84d9-884c3f452378","title":"Banking AI Advisor (Customer Success)","department":"Customer Success & Services","team":"Customer Success","employmentType":"FullTime","location":"US-Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-06-12T14:44:18.996+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/6473ed67-d668-43f4-84d9-884c3f452378","applyUrl":"https://jobs.ashbyhq.com/glia/6473ed67-d668-43f4-84d9-884c3f452378/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The Role
We are seeking a high-impact, strategic individual to join us as a Banking AI Advisor (Customer Success). In this role, you will lead the core customer success motion, acting as a trusted partner to guide our clients through the purposeful adoption and expansion of our AI-powered platform. If you are a CSM with an appetite for transforming how financial institutions operate, possess a deep curiosity for AI, and know how to drive true technology adoption, this role is for you.
What you'll do
Strategic Motion: Provide strategic direction to clients on how to best drive value, optimize continuous adoption, and scale with our AI platform post-onboarding. You will act as an AI strategist, helping banks map out how digital assistants and automation can safely optimize their operations.
Value Realization & ROI Reporting: Own the analytical narrative for your accounts. Create comprehensive reports and presentations showcasing KPI improvements (such as cost-to-serve, customer satisfaction, and revenue growth) and tangible business value realized by our customers.
Retention & Growth Ownership: Drive the long-term health, retention, and net revenue retention (NRR) of your book of business. Lead high-impact Executive Business Reviews (EBRs) with stakeholders at all seniority levels, moving beyond basic activity metrics to prove deep operational ROI.
Stakeholder Navigation & Change Management: Build deep, consultative relationships across complex client organizations. You will navigate cross-functional structures (including digital, IT, operations, and executive teams) to drive change management and seamless software adoption. You will help clients navigate the cultural shift of moving from traditional support models to an AI-first approach.
Product Fluency & Internal Advocacy: Maintain deep proficiency in our platform to effectively translate technical AI capabilities into high-level business objectives. Champion the voice of the customer internally, providing structured product insights and strategic feedback to Product and Sales teams.
Training & Enablement: Develop and execute comprehensive training initiatives to empower client frontline teams, ensuring they can seamlessly collaborate with an AI workforce as their platform footprint expands.
Requirements
4+ years of professional experience in Customer Success, Consulting, Account Management, or a similar strategic client-facing role.
Proven SaaS Expertise: Demonstrated experience managing complex, high-touch clients and navigating multi-layered business platforms.
Fintech Experience Preferred: Prior experience working within a Fintech SaaS environment is highly desirable.
Financial Services Appetite: A strong interest, appetite, or curiosity for working with banks and credit unions to help them modernize their operations and customer experiences.
Relationship Management Mastery: A track record of driving cross-functional software adoption and building deep alignment with executive stakeholders.
Data-Driven Communication: Excellent ability to leverage performance data and analytics to build compelling value business cases for executive leadership.
AI Literacy: High proficiency with modern AI tools (e.g., ChatGPT, Claude, or advanced CRM/sales intelligence tools) and a strong understanding of how AI applies to business workflows.
Education: Bachelor’s degree required.
Travel: Must be willing to travel 30% of the time.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\nThe Role\n\nWe are seeking a high-impact, strategic individual to join us as a Banking AI Advisor (Customer Success). In this role, you will lead the core customer success motion, acting as a trusted partner to guide our clients through the purposeful adoption and expansion of our AI-powered platform. If you are a CSM with an appetite for transforming how financial institutions operate, possess a deep curiosity for AI, and know how to drive true technology adoption, this role is for you.\n\n \n\nWhat you'll do\n\n - Strategic Motion: Provide strategic direction to clients on how to best drive value, optimize continuous adoption, and scale with our AI platform post-onboarding. You will act as an AI strategist, helping banks map out how digital assistants and automation can safely optimize their operations.\n\n - Value Realization & ROI Reporting: Own the analytical narrative for your accounts. Create comprehensive reports and presentations showcasing KPI improvements (such as cost-to-serve, customer satisfaction, and revenue growth) and tangible business value realized by our customers.\n\n - Retention & Growth Ownership: Drive the long-term health, retention, and net revenue retention (NRR) of your book of business. Lead high-impact Executive Business Reviews (EBRs) with stakeholders at all seniority levels, moving beyond basic activity metrics to prove deep operational ROI.\n\n - Stakeholder Navigation & Change Management: Build deep, consultative relationships across complex client organizations. You will navigate cross-functional structures (including digital, IT, operations, and executive teams) to drive change management and seamless software adoption. You will help clients navigate the cultural shift of moving from traditional support models to an AI-first approach.\n\n - Product Fluency & Internal Advocacy: Maintain deep proficiency in our platform to effectively translate technical AI capabilities into high-level business objectives. Champion the voice of the customer internally, providing structured product insights and strategic feedback to Product and Sales teams.\n\n - Training & Enablement: Develop and execute comprehensive training initiatives to empower client frontline teams, ensuring they can seamlessly collaborate with an AI workforce as their platform footprint expands.\n\n\n\nRequirements\n\n - 4+ years of professional experience in Customer Success, Consulting, Account Management, or a similar strategic client-facing role.\n\n - Proven SaaS Expertise: Demonstrated experience managing complex, high-touch clients and navigating multi-layered business platforms.\n\n - Fintech Experience Preferred: Prior experience working within a Fintech SaaS environment is highly desirable.\n\n - Financial Services Appetite: A strong interest, appetite, or curiosity for working with banks and credit unions to help them modernize their operations and customer experiences.\n\n - Relationship Management Mastery: A track record of driving cross-functional software adoption and building deep alignment with executive stakeholders.\n\n - Data-Driven Communication: Excellent ability to leverage performance data and analytics to build compelling value business cases for executive leadership.\n\n - AI Literacy: High proficiency with modern AI tools (e.g., ChatGPT, Claude, or advanced CRM/sales intelligence tools) and a strong understanding of how AI applies to business workflows.\n\n - Education: Bachelor’s degree required.\n\n - Travel: Must be willing to travel 30% of the time.\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"b2e9db2c-643c-4642-abd7-f71f824fb0f4","title":"Senior Associate, AI Consultant (Vancouver)","department":"Customer Success & Services","team":"AI Consultants","employmentType":"FullTime","location":"Vancouver","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-20T20:02:38.381+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/b2e9db2c-643c-4642-abd7-f71f824fb0f4","applyUrl":"https://jobs.ashbyhq.com/glia/b2e9db2c-643c-4642-abd7-f71f824fb0f4/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
About the Role: Glia is revolutionizing Customer Service through AI, and we're looking for AI evangelists to join our team. This role combines AI expertise with strategic consulting to help organizations successfully integrate and maximize their AI investments. This role offers the opportunity to shape the future of AI implementation across various industries while working with cutting-edge technologies and solving complex business challenges through AI innovation. As an AI Consultant at Glia, you will have the opportunity to work with diverse clients, addressing their challenges and contributing to the success of their AI strategies. Your expertise will help shape exceptional customer experiences and foster long-lasting partnerships with Glia's clients.
What You'll Do:
Drive customer adoption, usage, and renewal of Glia's AI features.
Empower and enable our customers to grow their knowledge and appreciation of AI through the development and execution of training initiatives for client teams.
Empower and enable our customers to drive adoption of Glia's AI features by their own end users.
Implement AI products on time and on budget.
Ensure that customers are achieving the desired business impact from Glia's AI features following implementation.
Establish credibility with client stakeholders as an AI subject matter expert in relation to Glia's AI features.
Provide pre-sales consultancy on AI features to assist our prospective clients in adopting Glia.
Analyze AI performance metrics and provide data-driven recommendations for improvement.
Provide assistance and best practices to clients on topics relating to prompt engineering and working with Generative AI.
Serve as the primary technical advisor for AI-related inquiries and challenges.
Offer guidance on Glia Virtual Assistant best practices to help clients leverage the full potential of the platform and optimize their conversational interactions with customers.
Collaborate with Glia's product and engineering teams to communicate client feedback, feature requests, and identify areas for product improvement.
Collaborate closely with implementation managers, solution architects, and implementation engineers as part of customer implementations.
Document client processes and diagnose how Glia's AI products or integrations can improve efficiency and overall experience.
What You'll Bring:
Bachelor's Degree or higher, preferably in a STEM-related field.
1+ years of experience in a SaaS Software environment.
1+ years of experience in Customer Success, Consulting, Professional Services, Account Management or similar and/or other customer-facing roles.
Understanding of AI - Conversational AI, Large Language Models, Generative AI.
Growth mindset with a natural curiosity about technology, and particularly a passion for all things AI.
Proven ability to coordinate multiple Client-facing projects simultaneously.
Experience collaborating across multiple teams, including Sales, Product, Customer Success, and Development, to ensure completion of deliverables.
A team player attitude with strong presentation skills, self-confidence, and enthusiasm.
Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way.
Excellent communication skills to explain complex AI concepts to non-technical stakeholders.
Highly collaborative and flexible.
Understanding of AI ethics and responsible AI practices.
Experience diagramming process flows using UML (or a similar tool).
Bonus Points:
Training / Teaching Background.
User Experience Background.
Certifications in relevant AI technologies.
Experience within the Financial Services or Banking industries.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\nAbout the Role: Glia is revolutionizing Customer Service through AI, and we're looking for AI evangelists to join our team. This role combines AI expertise with strategic consulting to help organizations successfully integrate and maximize their AI investments. This role offers the opportunity to shape the future of AI implementation across various industries while working with cutting-edge technologies and solving complex business challenges through AI innovation. As an AI Consultant at Glia, you will have the opportunity to work with diverse clients, addressing their challenges and contributing to the success of their AI strategies. Your expertise will help shape exceptional customer experiences and foster long-lasting partnerships with Glia's clients.\n\n\n\nWhat You'll Do:\n\n - Drive customer adoption, usage, and renewal of Glia's AI features.\n\n - Empower and enable our customers to grow their knowledge and appreciation of AI through the development and execution of training initiatives for client teams.\n\n - Empower and enable our customers to drive adoption of Glia's AI features by their own end users.\n\n - Implement AI products on time and on budget.\n\n - Ensure that customers are achieving the desired business impact from Glia's AI features following implementation.\n\n - Establish credibility with client stakeholders as an AI subject matter expert in relation to Glia's AI features.\n\n - Provide pre-sales consultancy on AI features to assist our prospective clients in adopting Glia.\n\n - Analyze AI performance metrics and provide data-driven recommendations for improvement.\n\n - Provide assistance and best practices to clients on topics relating to prompt engineering and working with Generative AI.\n\n - Serve as the primary technical advisor for AI-related inquiries and challenges.\n\n - Offer guidance on Glia Virtual Assistant best practices to help clients leverage the full potential of the platform and optimize their conversational interactions with customers.\n\n - Collaborate with Glia's product and engineering teams to communicate client feedback, feature requests, and identify areas for product improvement.\n\n - Collaborate closely with implementation managers, solution architects, and implementation engineers as part of customer implementations.\n\n - Document client processes and diagnose how Glia's AI products or integrations can improve efficiency and overall experience.\n\nWhat You'll Bring:\n\n - Bachelor's Degree or higher, preferably in a STEM-related field.\n\n - 1+ years of experience in a SaaS Software environment.\n\n - 1+ years of experience in Customer Success, Consulting, Professional Services, Account Management or similar and/or other customer-facing roles.\n\n - Understanding of AI - Conversational AI, Large Language Models, Generative AI.\n\n - Growth mindset with a natural curiosity about technology, and particularly a passion for all things AI.\n\n - Proven ability to coordinate multiple Client-facing projects simultaneously.\n\n - Experience collaborating across multiple teams, including Sales, Product, Customer Success, and Development, to ensure completion of deliverables.\n\n - A team player attitude with strong presentation skills, self-confidence, and enthusiasm.\n\n - Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way.\n\n - Excellent communication skills to explain complex AI concepts to non-technical stakeholders.\n\n - Highly collaborative and flexible.\n\n - Understanding of AI ethics and responsible AI practices.\n\n - Experience diagramming process flows using UML (or a similar tool).\n\nBonus Points:\n\n - Training / Teaching Background.\n\n - User Experience Background.\n\n - Certifications in relevant AI technologies.\n\n - Experience within the Financial Services or Banking industries.\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"42aa65ae-8e98-4669-9862-50441efaee3d","title":"Senior Security Engineer (Team Lead)","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Poland","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-28T16:51:15.170+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/42aa65ae-8e98-4669-9862-50441efaee3d","applyUrl":"https://jobs.ashbyhq.com/glia/42aa65ae-8e98-4669-9862-50441efaee3d/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The DevSec team owns developer-facing and platform security at Glia - building guardrails and paved paths that let product teams move fast, safely. There is a saying in Glia: security is not just a feature, it's a part of our service.
We're looking for a Senior Security Engineer who thinks about security end to end - not one domain deep, but the whole posture: application, infrastructure, supply chain, endpoints, operations, and the compliance surface behind them.
This is a Team Lead hire: we're looking for someone who will lead the DevSec team. You will start as a hands-on individual contributor to learn Glia's systems and security specifics, then step up to lead the team as a player-coach - leading the team's delivery and growth while remaining deeply hands-on, with career progression on the engineering IC track.
You will start as a hands-on Senior Security Engineer to build a strong foundation. You will:
Ship hands-on security work and learn Glia's platform, Glia-specific security challenges, and how the rest of the Platform group operates.
Co-own the company security roadmap together with our Security Leader, balancing domains by risk.
Get to know the team, our tooling, and Glia's project delivery methodologies.
Once you step up, your time will shift to ~60% leadership and ~40% hands-on work. You will own:
Delivery & roadmap: own security programs end-to-end - from roadmap shaping and stakeholder alignment through implementation and adoption - prioritising by risk and unblocking the team.
People & mentorship: run 1:1s, manage performance, and grow the team.
Hands-on contribution: lead by example - stay close to the technical work and take on high-leverage security engineering yourself.
The role spans the whole security surface, prioritising by risk rather than by specialty:
Application & product security - threat modelling, secure SDLC, design/code review, supply chain security
Infrastructure & cloud security - AWS posture, runtime security, IAM; close collaboration with the Infrastructure team
Security automation & AI - develop and own automation and AI tooling supporting company security goals; secure our AI-assisted development practices and LLM tooling
Endpoint & corporate security - developer endpoint security (MDM, privilege, software governance), secrets hygiene
Whole-posture assessment - run framework-based assessments (CIS Controls), identify where attention bears most value, and turn findings into prioritised, engineering-consumable plans
Compliance interface - connect technical work to SOC 2 / PCI-DSS / ISO 42001 needs
Mentor engineers, lead blameless post-mortems for security incidents, and present to and align senior management
DevSec is part of the Platform group and works closely with Infrastructure, Developer Acceleration, and Observability. The team is remote-first with fully remote rituals - we have team members in Estonia and Poland today.
Infrastructure: AWS (Terraform, Kubernetes)
CI/CD: Jenkins, GitHub Actions, ArgoCD
Vulnerability detection & runtime security: Snyk, Sysdig/Falco
SSO & MDM: Okta, Jamf
Coding: Python preferred; our product stack includes Elixir, Ruby, and Golang
AI-assisted development: Claude Code and agentic tooling are part of everyday engineering at Glia
Credible hands-on experience in at least two security domains (e.g. AppSec + cloud/infra) and literacy across the rest - you think in overall posture and risk, not tools
You have built or scaled a security program end-to-end (process, tooling, adoption), ideally in a low-structure environment
Coding and automation ability (Python preferred) and cloud security depth (AWS)
Experience with AI-assisted development, and with securing it: LLM tooling (e.g. MCP), AI governance awareness
Leadership readiness with evidence - mentoring, deputising for a lead, or formal lead experience - and the commitment to step up as DevSec Team Lead after ramp-up, owning the team's delivery while staying technical
An educator and multiplier, not a gatekeeper: you enjoy high-empathy collaboration with developers
Located in Europe
Framework-based posture assessment experience (CIS Controls, NIST CSF, or similar) - you can run an assessment and turn it into a prioritised roadmap
Pentest, audit, and compliance exposure (SOC 2, PCI-DSS, ISO 42001)
Terraform/Kubernetes; endpoint/MDM and IdP experience
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\n\n\nThe DevSec team owns developer-facing and platform security at Glia - building guardrails and paved paths that let product teams move fast, safely. There is a saying in Glia: security is not just a feature, it's a part of our service.\n\n\n \n\n\nTHE ROLE\n\nWe're looking for a Senior Security Engineer who thinks about security end to end - not one domain deep, but the whole posture: application, infrastructure, supply chain, endpoints, operations, and the compliance surface behind them.\n\nThis is a Team Lead hire: we're looking for someone who will lead the DevSec team. You will start as a hands-on individual contributor to learn Glia's systems and security specifics, then step up to lead the team as a player-coach - leading the team's delivery and growth while remaining deeply hands-on, with career progression on the engineering IC track.\n\n\n\n\nTHE RAMP-UP (FIRST 3 MONTHS)\n\nYou will start as a hands-on Senior Security Engineer to build a strong foundation. You will:\n\n - Ship hands-on security work and learn Glia's platform, Glia-specific security challenges, and how the rest of the Platform group operates.\n\n - Co-own the company security roadmap together with our Security Leader, balancing domains by risk.\n\n - Get to know the team, our tooling, and Glia's project delivery methodologies.\n\n\nTHE TEAM LEAD ROLE (POST RAMP-UP)\n\nOnce you step up, your time will shift to ~60% leadership and ~40% hands-on work. You will own:\n\n - Delivery & roadmap: own security programs end-to-end - from roadmap shaping and stakeholder alignment through implementation and adoption - prioritising by risk and unblocking the team.\n\n - People & mentorship: run 1:1s, manage performance, and grow the team.\n\n - Hands-on contribution: lead by example - stay close to the technical work and take on high-leverage security engineering yourself.\n \n\n\n\n\nTHE WORK:\n\nThe role spans the whole security surface, prioritising by risk rather than by specialty:\n\n - Application & product security - threat modelling, secure SDLC, design/code review, supply chain security\n\n - Infrastructure & cloud security - AWS posture, runtime security, IAM; close collaboration with the Infrastructure team\n\n - Security automation & AI - develop and own automation and AI tooling supporting company security goals; secure our AI-assisted development practices and LLM tooling\n\n - Endpoint & corporate security - developer endpoint security (MDM, privilege, software governance), secrets hygiene\n\n - Whole-posture assessment - run framework-based assessments (CIS Controls), identify where attention bears most value, and turn findings into prioritised, engineering-consumable plans\n\n - Compliance interface - connect technical work to SOC 2 / PCI-DSS / ISO 42001 needs\n\n - Mentor engineers, lead blameless post-mortems for security incidents, and present to and align senior management\n\nDevSec is part of the Platform group and works closely with Infrastructure, Developer Acceleration, and Observability. The team is remote-first with fully remote rituals - we have team members in Estonia and Poland today.\n\n\n \n\n\nTECH STACK YOU WILL BE WORKING WITH:\n\n - Infrastructure: AWS (Terraform, Kubernetes)\n\n - CI/CD: Jenkins, GitHub Actions, ArgoCD\n\n - Vulnerability detection & runtime security: Snyk, Sysdig/Falco\n\n - SSO & MDM: Okta, Jamf\n\n - Coding: Python preferred; our product stack includes Elixir, Ruby, and Golang\n\n - AI-assisted development: Claude Code and agentic tooling are part of everyday engineering at Glia\n \n\n\n\n\nREQUIREMENTS:\n\n - Credible hands-on experience in at least two security domains (e.g. AppSec + cloud/infra) and literacy across the rest - you think in overall posture and risk, not tools\n\n - You have built or scaled a security program end-to-end (process, tooling, adoption), ideally in a low-structure environment\n\n - Coding and automation ability (Python preferred) and cloud security depth (AWS)\n\n - Experience with AI-assisted development, and with securing it: LLM tooling (e.g. MCP), AI governance awareness\n\n - Leadership readiness with evidence - mentoring, deputising for a lead, or formal lead experience - and the commitment to step up as DevSec Team Lead after ramp-up, owning the team's delivery while staying technical\n\n - An educator and multiplier, not a gatekeeper: you enjoy high-empathy collaboration with developers\n\n - Located in Europe\n \n\n\n\n\nNICE TO HAVE:\n\n - Framework-based posture assessment experience (CIS Controls, NIST CSF, or similar) - you can run an assessment and turn it into a prioritised roadmap\n\n - Pentest, audit, and compliance exposure (SOC 2, PCI-DSS, ISO 42001)\n\n - Terraform/Kubernetes; endpoint/MDM and IdP experience\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"be83a843-fea8-4468-8888-aa6bdd1fc273","title":"Senior Software Engineer - Conversational AI (Python)","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Canada - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-01T12:44:16.251+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/glia/be83a843-fea8-4468-8888-aa6bdd1fc273","applyUrl":"https://jobs.ashbyhq.com/glia/be83a843-fea8-4468-8888-aa6bdd1fc273/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
Team Vector builds the AI that talks directly to the customers of banks and credit unions. When someone calls their credit union to check a balance, dispute a charge, or ask about a loan, it’s our agent on the other end of the line.
Our vision: To build the world’s most intuitive and trusted customer-facing banking AI agents
Our mission: To build and scale a fully agentic voice AI framework that drives high-value customer interactions. We unify our runtime architecture, remove configuration friction, and keep our existing systems fully stable so customers never see a disruption.
Voice AI with very low latency. People notice every pause in a conversation. We aim for the best voice AI experience available, which means working to shave milliseconds off every hop: speech recognition, LLM inference, tool calls, and speech synthesis. Latency is a first-class engineering constraint for us, not an afterthought.
LLM architecture under real constraints. Banking is one of the most regulated places to put an LLM in front of a customer. Every response has to be safe, accurate, compliant, and on-brand, and it still has to feel natural. That calls for a detailed harness around the model: guardrails, grounding, policy enforcement, verification layers, and controlled agentic flows. Building those controls without giving up speed or conversational quality is one of the hardest and most interesting problems in applied AI right now.
Real impact at scale. The agents you build will handle real conversations for real people across hundreds of financial institutions. What you ship matters.
A global team. Team Vector works across Europe and Vancouver, Canada, and collaborates closely with teams on both continents. You’ll work with experienced engineers who care about craft and move quickly.
Design, build, and ship the core of our agentic voice AI framework, from conversation orchestration to tool calling and runtime architecture.
Build and evolve the harness controls (guardrails, grounding, policy checks, evaluation) that make our LLM agents trustworthy enough for banking.
Work on latency end to end: profile, measure, and optimize every stage of the real-time voice pipeline.
Help unify our runtime architecture and remove configuration friction so new banking use cases can launch quickly.
Keep our existing production systems stable and reliable while we build what comes next.
Work with product, design, and engineering teams across Europe and Vancouver to turn ambiguous problems into shipped outcomes.
Use AI-assisted development tools daily and help set the standards for how we review and verify agent-generated code.
Coding languages: Python, Elixir, TypeScript, React (JavaScript)
Persistence: Amazon RDS for PostgreSQL, DynamoDB, S3
Infrastructure: AWS
Monitoring: DataDog
CI/CD: Jenkins, Argo CD
AI: Gemini, Claude Code
Infrastructure as Code: Terraform
Other: Kafka, GitHub, Kubernetes, Docker
AI Systems Experience: A core requirement. You have built production AI systems before and you understand LLM architecture well: prompting and context management, tool use and agentic flows, retrieval and grounding, evaluation, and the tradeoffs between latency, cost, and quality. Real-time or voice AI experience is a strong plus, and so is experience with agent SDKs (such as the Claude Agent SDK or OpenAI Agents SDK).
Architecture & Technical Judgment: You own the design of complex components, make sound tradeoffs, and spot risk early. When AI writes more of the code, system design becomes the scarce and highly valued skill.
Excellent: Trusted, Fast Delivery: You ship fast without cutting corners. You have a track record of reliable outcomes, de-risking projects, and owning quality, including verifying and standing behind agent-generated code.
Applied AI Fluency: You actively use tools like Claude to design, build, review, and ship. You can direct agents, verify their output, and you know where they help and where they don’t.
Proactive: You see problems before they’re assigned to you and act on them. You partner with PMs to take projects from idea to delivery, and you raise issues, propose solutions, and drive them forward without waiting to be asked.
Adaptable: You do well in a fast-paced environment where priorities, tools, and the AI landscape itself change quickly. You adjust without losing momentum.
Curious: Learning Velocity: You’re hungry to learn. You run at unfamiliar problems, pick up new tools and practices quickly, and share what you learn with the people around you.
Cross-Continental Collaboration: You communicate clearly in writing and in person, and you do well on a distributed team. You can reliably overlap at least 2 hours a day with Pacific Time (9:00–11:00 AM PT) to work closely with teammates in Vancouver.
Leadership Instincts: You set direction, unblock people, and raise the bar without micromanaging. Ideally, you bring prior tech lead, team lead, or mentorship experience
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\n\n\n\nJOB TITLE: SENIOR SOFTWARE ENGINEER \n\n\nLOCATION: CANADA (EAST COAST)\n\n\n\n\nMEET TEAM VECTOR:\n\nTeam Vector builds the AI that talks directly to the customers of banks and credit unions. When someone calls their credit union to check a balance, dispute a charge, or ask about a loan, it’s our agent on the other end of the line.\n\nOur vision: To build the world’s most intuitive and trusted customer-facing banking AI agents\n\nOur mission: To build and scale a fully agentic voice AI framework that drives high-value customer interactions. We unify our runtime architecture, remove configuration friction, and keep our existing systems fully stable so customers never see a disruption.\n\n\n\n\nWHY THIS WORK IS INTERESTING:\n\nVoice AI with very low latency. People notice every pause in a conversation. We aim for the best voice AI experience available, which means working to shave milliseconds off every hop: speech recognition, LLM inference, tool calls, and speech synthesis. Latency is a first-class engineering constraint for us, not an afterthought.\n\nLLM architecture under real constraints. Banking is one of the most regulated places to put an LLM in front of a customer. Every response has to be safe, accurate, compliant, and on-brand, and it still has to feel natural. That calls for a detailed harness around the model: guardrails, grounding, policy enforcement, verification layers, and controlled agentic flows. Building those controls without giving up speed or conversational quality is one of the hardest and most interesting problems in applied AI right now.\n\nReal impact at scale. The agents you build will handle real conversations for real people across hundreds of financial institutions. What you ship matters.\n\nA global team. Team Vector works across Europe and Vancouver, Canada, and collaborates closely with teams on both continents. You’ll work with experienced engineers who care about craft and move quickly.\n\n\n\n\nWHAT YOU’LL DO:\n\n - Design, build, and ship the core of our agentic voice AI framework, from conversation orchestration to tool calling and runtime architecture.\n\n - Build and evolve the harness controls (guardrails, grounding, policy checks, evaluation) that make our LLM agents trustworthy enough for banking.\n\n - Work on latency end to end: profile, measure, and optimize every stage of the real-time voice pipeline.\n\n - Help unify our runtime architecture and remove configuration friction so new banking use cases can launch quickly.\n\n - Keep our existing production systems stable and reliable while we build what comes next.\n\n - Work with product, design, and engineering teams across Europe and Vancouver to turn ambiguous problems into shipped outcomes.\n\n - Use AI-assisted development tools daily and help set the standards for how we review and verify agent-generated code.\n \n\n\nOUR TECH STACK:\n\n - Coding languages: Python, Elixir, TypeScript, React (JavaScript)\n\n - Persistence: Amazon RDS for PostgreSQL, DynamoDB, S3\n\n - Infrastructure: AWS\n\n - Monitoring: DataDog\n\n - CI/CD: Jenkins, Argo CD\n\n - AI: Gemini, Claude Code\n\n - Infrastructure as Code: Terraform\n\n - Other: Kafka, GitHub, Kubernetes, Docker\n \n \n\n\nWHAT WE’RE LOOKING FOR:\n\nAI Systems Experience: A core requirement. You have built production AI systems before and you understand LLM architecture well: prompting and context management, tool use and agentic flows, retrieval and grounding, evaluation, and the tradeoffs between latency, cost, and quality. Real-time or voice AI experience is a strong plus, and so is experience with agent SDKs (such as the Claude Agent SDK or OpenAI Agents SDK).\n\nArchitecture & Technical Judgment: You own the design of complex components, make sound tradeoffs, and spot risk early. When AI writes more of the code, system design becomes the scarce and highly valued skill.\n\nExcellent: Trusted, Fast Delivery: You ship fast without cutting corners. You have a track record of reliable outcomes, de-risking projects, and owning quality, including verifying and standing behind agent-generated code.\n\nApplied AI Fluency: You actively use tools like Claude to design, build, review, and ship. You can direct agents, verify their output, and you know where they help and where they don’t.\n\nProactive: You see problems before they’re assigned to you and act on them. You partner with PMs to take projects from idea to delivery, and you raise issues, propose solutions, and drive them forward without waiting to be asked.\n\nAdaptable: You do well in a fast-paced environment where priorities, tools, and the AI landscape itself change quickly. You adjust without losing momentum.\n\nCurious: Learning Velocity: You’re hungry to learn. You run at unfamiliar problems, pick up new tools and practices quickly, and share what you learn with the people around you.\n\nCross-Continental Collaboration: You communicate clearly in writing and in person, and you do well on a distributed team. You can reliably overlap at least 2 hours a day with Pacific Time (9:00–11:00 AM PT) to work closely with teammates in Vancouver.\n\nLeadership Instincts: You set direction, unblock people, and raise the bar without micromanaging. Ideally, you bring prior tech lead, team lead, or mentorship experience\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"5446469b-a357-445e-9d08-4587b7d71eee","title":"Technical Account Manager","department":"Customer Success & Services","team":"Customer Success & Services","employmentType":"FullTime","location":"Canada - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-08T14:30:38.334+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/glia/5446469b-a357-445e-9d08-4587b7d71eee","applyUrl":"https://jobs.ashbyhq.com/glia/5446469b-a357-445e-9d08-4587b7d71eee/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The work
As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.
The team’s setup
Our team is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. This is an exceptional opportunity to make a significant impact in a high-growth environment where your contributions will help shape our team's future and have lasting influence on our organization's success. The Technical Account Manager role maintains a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and comprehensive customer engagement.
Responsibilities
Customer Success & Relationship Management
Drive platform adoption and growth through Account Team collaboration
Build strategic relationships with customer IT teams and internal stakeholders
Gather feedback and contribute to product improvement initiatives
Technical Support & Problem Solving
Lead complex troubleshooting and provide proactive technical guidance
Monitor and maintain system integrations and security configurations
Implement risk monitoring systems and resolve technical issues
System Optimization & Analytics
Design and implement efficient configuration and routing strategies
Analyze performance metrics to improve productivity and efficiency
Identify and enable technical expansion within the customer's roadmap
Technologies You'll Work With
Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)
SIP and Media Streaming Technologies
Mobile Technologies (e.g., Swift, Java, Kotlin)
Jira, QuickSight, Salesforce
Requirements
5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
Strong understanding of software and front-end development concepts
Proven problem-solving skills with the ability to prioritize tasks effectively
Experience in Contact Center as a Service (CCaaS) solutions and SIP (big plus!)
Excellent communication skills, both verbal and written.
Ability to articulate technical concepts to non-technical executive audiences.
Bachelor’s degree in a relevant field
Benefits
Competitive salary and stock options
Professional development support (trainings, courses, conferences, books, etc)
Access to all the latest tools and equipment you’ll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Diversity: 25 countries represented
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\n\nThe work\n\nAs a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.\n\n\nThe team’s setup\nOur team is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. This is an exceptional opportunity to make a significant impact in a high-growth environment where your contributions will help shape our team's future and have lasting influence on our organization's success. The Technical Account Manager role maintains a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and comprehensive customer engagement.\n\n\n\nResponsibilities\n\nCustomer Success & Relationship Management\n\n - Drive platform adoption and growth through Account Team collaboration\n\n - Build strategic relationships with customer IT teams and internal stakeholders\n\n - Gather feedback and contribute to product improvement initiatives\n\nTechnical Support & Problem Solving\n\n - Lead complex troubleshooting and provide proactive technical guidance\n\n - Monitor and maintain system integrations and security configurations\n\n - Implement risk monitoring systems and resolve technical issues\n\n System Optimization & Analytics\n\n - Design and implement efficient configuration and routing strategies\n\n - Analyze performance metrics to improve productivity and efficiency\n\n - Identify and enable technical expansion within the customer's roadmap\n \n \n\nTechnologies You'll Work With\n\n - Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)\n\n - SIP and Media Streaming Technologies\n\n - Mobile Technologies (e.g., Swift, Java, Kotlin)\n Jira, QuickSight, Salesforce\n\n\nRequirements\n\n - 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role\n\n - Strong understanding of software and front-end development concepts\n\n - Proven problem-solving skills with the ability to prioritize tasks effectively\n\n - Experience in Contact Center as a Service (CCaaS) solutions and SIP (big plus!)\n\n - Excellent communication skills, both verbal and written.\n\n - Ability to articulate technical concepts to non-technical executive audiences.\n\n - Bachelor’s degree in a relevant field\n \n \n\nBenefits\n\n - Competitive salary and stock options\n\n - Professional development support (trainings, courses, conferences, books, etc)\n\n - Access to all the latest tools and equipment you’ll need\n\n - Sports compensation, reimbursement for therapy, counseling sessions\n\n - Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)\n\n - Diversity: 25 countries represented\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"f69e759f-37af-4474-9fef-4ede25897f45","title":"Technical Account Manager","department":"Customer Success & Services","team":"Customer Success & Services","employmentType":"FullTime","location":"Mexico","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-08T15:45:12.394+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/f69e759f-37af-4474-9fef-4ede25897f45","applyUrl":"https://jobs.ashbyhq.com/glia/f69e759f-37af-4474-9fef-4ede25897f45/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The work
As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.
The team’s setup
Our team is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. As our first Technical Account Manager hire in Mexico, you’ll help build and shape this function locally while supporting a portfolio of U.S.-based customers. This is a high-impact opportunity where your contributions will help define the team’s future. The role maintains a focused portfolio of 4–7 strategic accounts, enabling deep technical partnerships and meaningful customer engagement.
Responsibilities
Customer Success & Relationship Management
Drive platform adoption and growth through Account Team collaboration
Build strategic relationships with customer IT teams and internal stakeholders
Gather feedback and contribute to product improvement initiatives
Technical Support & Problem Solving
Lead complex troubleshooting and provide proactive technical guidance
Monitor and maintain system integrations and security configurations
Implement risk monitoring systems and resolve technical issues
System Optimization & Analytics
Design and implement efficient configuration and routing strategies
Analyze performance metrics to improve productivity and efficiency
Identify and enable technical expansion within the customer's roadmap
Technologies You'll Work With
Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)
SIP and Media Streaming Technologies
Mobile Technologies (e.g., Swift, Java, Kotlin)
Jira, QuickSight, Salesforce
Requirements
5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an advantage
Strong understanding of software and front-end development concepts
Proven problem-solving skills with the ability to prioritize tasks effectively
Excellent communication skills, both verbal and written.
Ability to articulate technical concepts to non-technical executive audiences.
Bachelor’s degree in a relevant field
Benefits
Competitive salary and stock options
Professional development support (trainings, courses, conferences, books, etc)
Access to all the latest tools and equipment you’ll need
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Diversity: 25 countries represented
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\n\nThe work\n\nAs a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.\n\nThe team’s setup\nOur team is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. As our first Technical Account Manager hire in Mexico, you’ll help build and shape this function locally while supporting a portfolio of U.S.-based customers. This is a high-impact opportunity where your contributions will help define the team’s future. The role maintains a focused portfolio of 4–7 strategic accounts, enabling deep technical partnerships and meaningful customer engagement.\n\n\n\n\nResponsibilities\n\nCustomer Success & Relationship Management\n\n - Drive platform adoption and growth through Account Team collaboration\n\n - Build strategic relationships with customer IT teams and internal stakeholders\n\n - Gather feedback and contribute to product improvement initiatives\n\nTechnical Support & Problem Solving\n\n - Lead complex troubleshooting and provide proactive technical guidance\n\n - Monitor and maintain system integrations and security configurations\n\n - Implement risk monitoring systems and resolve technical issues\n\n System Optimization & Analytics\n\n - Design and implement efficient configuration and routing strategies\n\n - Analyze performance metrics to improve productivity and efficiency\n\n - Identify and enable technical expansion within the customer's roadmap\n \n\nTechnologies You'll Work With\n\n - Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)\n\n - SIP and Media Streaming Technologies\n\n - Mobile Technologies (e.g., Swift, Java, Kotlin)\n Jira, QuickSight, Salesforce\n \n\nRequirements\n\n - 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role\n\n - Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an advantage \n\n - Strong understanding of software and front-end development concepts\n\n - Proven problem-solving skills with the ability to prioritize tasks effectively\n\n - Excellent communication skills, both verbal and written.\n\n - Ability to articulate technical concepts to non-technical executive audiences.\n\n - Bachelor’s degree in a relevant field\n \n\nBenefits\n\n - Competitive salary and stock options\n\n - Professional development support (trainings, courses, conferences, books, etc)\n\n - Access to all the latest tools and equipment you’ll need \n\n - Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)\n\n - Diversity: 25 countries represented\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"c3fc2a4d-7bf3-49aa-909a-7a694cb99e89","title":"Senior Associate, Launch Manager, MX","department":"Customer Success & Services","team":"Launch Management","employmentType":"FullTime","location":"Mexico","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-01T17:11:38.274+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/c3fc2a4d-7bf3-49aa-909a-7a694cb99e89","applyUrl":"https://jobs.ashbyhq.com/glia/c3fc2a4d-7bf3-49aa-909a-7a694cb99e89/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The Role:
As a Senior Associate Launch Manager, you’ll become a leading expert in all Glia products and be the face of Glia to our Clients as they onboard. Each Client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products, drive maximum business impact, and accelerate time-to-value.
The ideal candidate…
Is known for their attention to detail as well as their ability to see the big picture
Has supported or led multiple onboarding projects simultaneously
Understands they are accountable for the success of a project and ensures their team gets the work done on time
Is excited to create new processes that drive efficiencies
Understands the importance of communication and the value of tight relationships, cross-functionally as well as within their direct team
Is a natural leader who uses influence to drive success
Glia has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day.
If this sounds like a good fit for you, why not say hello?
What you’ll do:
Implementation Portfolio Management: Oversee and support a portfolio of client implementation projects across their complete lifecycle, from the initial Sales hand-off through to a successful launch.
Cross-Functional Management: Serve as the consultant, application configuration expert, and project manager while keeping both internal and external teams engaged and aligned.
Value Delivery: Translate the deployment of Glia’s tools and technology into measurable ROI for the customer, communicating this value clearly and consistently to executive stakeholders.
Project Management: Build and maintain critical project infrastructure, including project schedules, communication plans, test plans, and RAID logs tailored to each client.
Risk Mitigation: Manage client expectations, proactively flag alignment issues, and escalate blockers through internal channels as necessary to keep timelines on track.
Enablement: Confidently train client administrators on platform configuration and support operators through simulated training exercises.
Process Optimization: Continuously identify, define, and recommend internal procedures to scale and facilitate better service delivery.
What you’ll bring:
2+ years of experience managing implementations for SaaS or Enterprise-level clients
Understanding of APIs, HTML, and network security
Hands-on experience configuring applications or software platforms (e.g., website CMS like Drupal, CRM systems, or enterprise software tools).
Proven ability to coordinate multiple Client-facing projects simultaneously
Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering to ensure completion of deliverables
A team player attitude with strong presentation skills, self-confidence, and enthusiasm
Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way
Strong project management skills and a background in technical consultancy
Excellent written, oral, and social interpersonal skills across multiple audiences and methods
Highly collaborative and flexible
Growth mindset with a natural curiosity about technology
Bonus Points
Experience working in or with Contact Centers
Experience training end-users on systems
Experience within the Financial Services, Insurance, or Healthcare Industries
A project management or technical certification or related professional coursework
Experience working in a consultancy role
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\nThe Role:\n\nAs a Senior Associate Launch Manager, you’ll become a leading expert in all Glia products and be the face of Glia to our Clients as they onboard. Each Client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products, drive maximum business impact, and accelerate time-to-value.\n\nThe ideal candidate…\n\n - Is known for their attention to detail as well as their ability to see the big picture\n\n - Has supported or led multiple onboarding projects simultaneously\n\n - Understands they are accountable for the success of a project and ensures their team gets the work done on time\n\n - Is excited to create new processes that drive efficiencies\n\n - Understands the importance of communication and the value of tight relationships, cross-functionally as well as within their direct team\n\n - Is a natural leader who uses influence to drive success\n\nGlia has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day.\n\nIf this sounds like a good fit for you, why not say hello?\n\nWhat you’ll do:\n\n - Implementation Portfolio Management: Oversee and support a portfolio of client implementation projects across their complete lifecycle, from the initial Sales hand-off through to a successful launch.\n\n - Cross-Functional Management: Serve as the consultant, application configuration expert, and project manager while keeping both internal and external teams engaged and aligned.\n\n - Value Delivery: Translate the deployment of Glia’s tools and technology into measurable ROI for the customer, communicating this value clearly and consistently to executive stakeholders.\n\n - Project Management: Build and maintain critical project infrastructure, including project schedules, communication plans, test plans, and RAID logs tailored to each client.\n\n - Risk Mitigation: Manage client expectations, proactively flag alignment issues, and escalate blockers through internal channels as necessary to keep timelines on track.\n\n - Enablement: Confidently train client administrators on platform configuration and support operators through simulated training exercises.\n\n - Process Optimization: Continuously identify, define, and recommend internal procedures to scale and facilitate better service delivery.\n\nWhat you’ll bring:\n\n - 2+ years of experience managing implementations for SaaS or Enterprise-level clients\n\n - Understanding of APIs, HTML, and network security\n\n - Hands-on experience configuring applications or software platforms (e.g., website CMS like Drupal, CRM systems, or enterprise software tools).\n\n - Proven ability to coordinate multiple Client-facing projects simultaneously\n\n - Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering to ensure completion of deliverables\n\n - A team player attitude with strong presentation skills, self-confidence, and enthusiasm\n\n - Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way\n\n - Strong project management skills and a background in technical consultancy\n\n - Excellent written, oral, and social interpersonal skills across multiple audiences and methods\n\n - Highly collaborative and flexible\n\n - Growth mindset with a natural curiosity about technology\n\nBonus Points\n\n - Experience working in or with Contact Centers\n\n - Experience training end-users on systems\n\n - Experience within the Financial Services, Insurance, or Healthcare Industries\n\n - A project management or technical certification or related professional coursework\n\n - Experience working in a consultancy role\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"e7b44bbf-fef4-4a6f-a445-4e7a85218c93","title":"Senior Software Engineer, Sudo","department":"Engineering","team":"Sudo","employmentType":"FullTime","location":"Poland","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-11-03T12:02:10.372+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/e7b44bbf-fef4-4a6f-a445-4e7a85218c93","applyUrl":"https://jobs.ashbyhq.com/glia/e7b44bbf-fef4-4a6f-a445-4e7a85218c93/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The Mission & The Work
Glia’s AI agents are moving beyond answering questions. They now act for customers: they check details, complete requests and confirm who they’re talking to. Team Sudo builds the trusted layer that makes this safe in a regulated industry.
The team owns three connected areas:
Identity & access. Authentication and authorization across the platform. This covers how both people and AI agents prove who they are and what they’re allowed to do. Security and data privacy aren’t a feature here; everything else is built on them.
Connectors & tools. The integration layer that connects Glia to the systems our customers already run on and turns them into safe, governed tools that AI agents and automated workflows can use. It is multi-tenant, auditable, and built for many integrations, each configured differently per customer.
Customer data foundation. A new initiative to bring customer data from those systems into one AI-ready view of each customer, so every interaction, whether with a person or an AI agent, starts with the right context.
You’ll lead the team’s most complex and ambiguous projects in these areas. That means shaping the problem with the product, designing the architecture and taking it to production. Much of this work is new and shapes the platform’s direction, and other teams across Glia often build on what you deliver.
What We’re Looking for
At the senior level, we expect your code output to be high. What sets you apart is how you operate: how independently you carry the work, how good your decisions are along the way, and how well you communicate around them. We’ll set the level based on the complexity of what you’ve led and how consistently you’ve delivered it.
While our core needs might involve Elixir, Go, or Ruby, we strongly value architectural thinking over language loyalty. You should be prepared to work across different stacks.
We generally look for the following qualifications:
Project leadership: You’ve led complex, ambiguous projects from idea to production. You planned them, defined the scope, aligned stakeholders and were accountable for what landed.
Architecture & Technical Strategy: Architect distributed, multi-tenant systems and navigate complex tradeoffs, focusing on high-level system design and creating foundational patterns that have been widely adopted by other teams.
AI fluency in real engineering work: This is a core requirement. You already use tools like Claude Code to design, build, review and ship. You can direct agents and verify their output, and you have a view on where they help and where they don’t. Experience building with LLMs or agentic systems (tool calling, MCP or similar) is a strong plus.
Technical foundation: You typically have 8+ years of professional experience. You have a strong command of production languages, containerized cloud infrastructure (AWS) and event-driven architecture. Experience in fintech or another regulated industry is a plus.
Multiplying others: You mentor several engineers, take part in hiring, help shape the team’s technical direction and raise the bar for everyone around you.
Security and integration depth: You have hands-on experience with authentication and authorization (for example OAuth2/OIDC, token-based auth, fine-grained permissions), with building integrations with third-party systems at scale, or both. You care about data privacy and you design for it.
No problem if you miss a few of these qualifications. If you find it interesting to learn them, do still apply.
Our Collaboration Model
Team Sudo has engineers in Estonia (Tallinn and Tartu) and Poland, and our processes are optimized for remote collaboration. While we are remote-first, we have physical offices in both Tallinn and Tartu, so if you are based in Estonia, you’ll have the option to work from there if you prefer. We work in the Eastern European time zone (EET/EEST) and are hiring for this role in Estonia and Poland.
Our Tech Stack
Coding languages: Elixir, Ruby, Rust, Go, Javascript (React)
Current Persistence Solutions: Amazon RDS for PostgreSQL, DynamoDB, S3
Infrastructure: AWS
Monitoring: DataDog
CI/CD: Jenkins
AI: Claude Code, Gemini
Other: AWS services, Kafka, GitHub
Note: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\n\n\nThe Mission & The Work\nGlia’s AI agents are moving beyond answering questions. They now act for customers: they check details, complete requests and confirm who they’re talking to. Team Sudo builds the trusted layer that makes this safe in a regulated industry.\n\nThe team owns three connected areas:\n\n - Identity & access. Authentication and authorization across the platform. This covers how both people and AI agents prove who they are and what they’re allowed to do. Security and data privacy aren’t a feature here; everything else is built on them.\n\n - Connectors & tools. The integration layer that connects Glia to the systems our customers already run on and turns them into safe, governed tools that AI agents and automated workflows can use. It is multi-tenant, auditable, and built for many integrations, each configured differently per customer.\n\n - Customer data foundation. A new initiative to bring customer data from those systems into one AI-ready view of each customer, so every interaction, whether with a person or an AI agent, starts with the right context.\n\nYou’ll lead the team’s most complex and ambiguous projects in these areas. That means shaping the problem with the product, designing the architecture and taking it to production. Much of this work is new and shapes the platform’s direction, and other teams across Glia often build on what you deliver.\n\n \n\nWhat We’re Looking for\n\nAt the senior level, we expect your code output to be high. What sets you apart is how you operate: how independently you carry the work, how good your decisions are along the way, and how well you communicate around them. We’ll set the level based on the complexity of what you’ve led and how consistently you’ve delivered it.\n\n\nWhile our core needs might involve Elixir, Go, or Ruby, we strongly value architectural thinking over language loyalty. You should be prepared to work across different stacks.\n\n\nWe generally look for the following qualifications:\n\n - Project leadership: You’ve led complex, ambiguous projects from idea to production. You planned them, defined the scope, aligned stakeholders and were accountable for what landed.\n\n - Architecture & Technical Strategy: Architect distributed, multi-tenant systems and navigate complex tradeoffs, focusing on high-level system design and creating foundational patterns that have been widely adopted by other teams.\n\n - AI fluency in real engineering work: This is a core requirement. You already use tools like Claude Code to design, build, review and ship. You can direct agents and verify their output, and you have a view on where they help and where they don’t. Experience building with LLMs or agentic systems (tool calling, MCP or similar) is a strong plus.\n\n - Technical foundation: You typically have 8+ years of professional experience. You have a strong command of production languages, containerized cloud infrastructure (AWS) and event-driven architecture. Experience in fintech or another regulated industry is a plus.\n\n - Multiplying others: You mentor several engineers, take part in hiring, help shape the team’s technical direction and raise the bar for everyone around you.\n\n - Security and integration depth: You have hands-on experience with authentication and authorization (for example OAuth2/OIDC, token-based auth, fine-grained permissions), with building integrations with third-party systems at scale, or both. You care about data privacy and you design for it.\n\nNo problem if you miss a few of these qualifications. If you find it interesting to learn them, do still apply.\n\n \n\nOur Collaboration Model\n\nTeam Sudo has engineers in Estonia (Tallinn and Tartu) and Poland, and our processes are optimized for remote collaboration. While we are remote-first, we have physical offices in both Tallinn and Tartu, so if you are based in Estonia, you’ll have the option to work from there if you prefer. We work in the Eastern European time zone (EET/EEST) and are hiring for this role in Estonia and Poland.\n\n\n\nOur Tech Stack\n\n - Coding languages: Elixir, Ruby, Rust, Go, Javascript (React)\n\n - Current Persistence Solutions: Amazon RDS for PostgreSQL, DynamoDB, S3\n\n - Infrastructure: AWS\n\n - Monitoring: DataDog\n\n - CI/CD: Jenkins\n\n - AI: Claude Code, Gemini\n\n - Other: AWS services, Kafka, GitHub\n\nNote: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.\n\n\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"8610d7dc-8da5-474f-af2f-bc454decfdd3","title":"Solutions Architect, US","department":"Customer Success & Services","team":"Solution Architecture","employmentType":"FullTime","location":"US-Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-22T20:10:43.773+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/8610d7dc-8da5-474f-af2f-bc454decfdd3","applyUrl":"https://jobs.ashbyhq.com/glia/8610d7dc-8da5-474f-af2f-bc454decfdd3/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The Role:
At Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.
What you’ll do:
Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.
Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.
Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.
Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.
Educate and mentor remote teams, ensuring adherence to solution designs and best practices.
Communicate complex technical concepts effectively to both technical and non-technical stakeholders.
What you’ll bring
5+ years of client-facing development experience, with a strong emphasis on solution architecture and design.
Experience partnering with financial institutions and integrating banking systems
Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby
Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.
Demonstrated ability to work collaboratively with engineering teams during agile development cycles.
Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs.
Deeply passionate about creating with AI - you continuously build, experiment, and leverage modern AI tools to automate workflows, optimize processes, and turn complex ideas into working systems.
Bonus Points
Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology.
Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks.
Relevant certifications in cloud platforms or solution architecture.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\nThe Role:\n\nAt Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.\n\nWhat you’ll do:\n\n - Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.\n\n - Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.\n\n - Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.\n\n - Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.\n\n - Educate and mentor remote teams, ensuring adherence to solution designs and best practices.\n\n - Communicate complex technical concepts effectively to both technical and non-technical stakeholders.\n\nWhat you’ll bring\n\n - 5+ years of client-facing development experience, with a strong emphasis on solution architecture and design.\n\n - Experience partnering with financial institutions and integrating banking systems\n\n - Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby\n\n - Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.\n\n - Demonstrated ability to work collaboratively with engineering teams during agile development cycles.\n\n - Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs.\n\n - Deeply passionate about creating with AI - you continuously build, experiment, and leverage modern AI tools to automate workflows, optimize processes, and turn complex ideas into working systems.\n\nBonus Points \n\n - Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology.\n\n - Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks.\n\n - Relevant certifications in cloud platforms or solution architecture.\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"9f068a03-5f4d-4e1b-91c9-82b182a963f4","title":"Solutions Architect, Canada","department":"Customer Success & Services","team":"Solution Architecture","employmentType":"FullTime","location":"Vancouver","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-22T20:12:33.056+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/9f068a03-5f4d-4e1b-91c9-82b182a963f4","applyUrl":"https://jobs.ashbyhq.com/glia/9f068a03-5f4d-4e1b-91c9-82b182a963f4/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The Role:
At Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.
What you’ll do:
Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.
Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.
Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.
Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.
Educate and mentor remote teams, ensuring adherence to solution designs and best practices.
Communicate complex technical concepts effectively to both technical and non-technical stakeholders.
What you’ll bring
5+ years of client-facing development experience, with a strong emphasis on solution architecture and design.
Experience partnering with financial institutions and integrating banking systems
Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby
Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.
Demonstrated ability to work collaboratively with engineering teams during agile development cycles.
Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs.
Deeply passionate about creating with AI - you continuously build, experiment, and leverage modern AI tools to automate workflows, optimize processes, and turn complex ideas into working systems.
Bonus Points
Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology.
Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks.
Relevant certifications in cloud platforms or solution architecture.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\nThe Role:\n\nAt Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.\n\nWhat you’ll do:\n\n - Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.\n\n - Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.\n\n - Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.\n\n - Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.\n\n - Educate and mentor remote teams, ensuring adherence to solution designs and best practices.\n\n - Communicate complex technical concepts effectively to both technical and non-technical stakeholders.\n\nWhat you’ll bring\n\n - 5+ years of client-facing development experience, with a strong emphasis on solution architecture and design.\n\n - Experience partnering with financial institutions and integrating banking systems\n\n - Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby\n\n - Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.\n\n - Demonstrated ability to work collaboratively with engineering teams during agile development cycles.\n\n - Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs.\n\n - Deeply passionate about creating with AI - you continuously build, experiment, and leverage modern AI tools to automate workflows, optimize processes, and turn complex ideas into working systems.\n\nBonus Points \n\n - Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology.\n\n - Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks.\n\n - Relevant certifications in cloud platforms or solution architecture.\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"64e76f17-1ece-442d-8ce6-a1d68e5f4dd4","title":"Senior Software Engineer - Conversational AI (Python)","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Estonia - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-01T12:54:20.715+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/64e76f17-1ece-442d-8ce6-a1d68e5f4dd4","applyUrl":"https://jobs.ashbyhq.com/glia/64e76f17-1ece-442d-8ce6-a1d68e5f4dd4/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
Team Vector builds the AI that talks directly to the customers of banks and credit unions. When someone calls their credit union to check a balance, dispute a charge, or ask about a loan, it’s our agent on the other end of the line.
Our vision: To build the world’s most intuitive and trusted customer-facing banking AI agents
Our mission: To build and scale a fully agentic voice AI framework that drives high-value customer interactions. We unify our runtime architecture, remove configuration friction, and keep our existing systems fully stable so customers never see a disruption.
Voice AI with very low latency. People notice every pause in a conversation. We aim for the best voice AI experience available, which means working to shave milliseconds off every hop: speech recognition, LLM inference, tool calls, and speech synthesis. Latency is a first-class engineering constraint for us, not an afterthought.
LLM architecture under real constraints. Banking is one of the most regulated places to put an LLM in front of a customer. Every response has to be safe, accurate, compliant, and on-brand, and it still has to feel natural. That calls for a detailed harness around the model: guardrails, grounding, policy enforcement, verification layers, and controlled agentic flows. Building those controls without giving up speed or conversational quality is one of the hardest and most interesting problems in applied AI right now.
Real impact at scale. The agents you build will handle real conversations for real people across hundreds of financial institutions. What you ship matters.
A global team. Team Vector works across Europe and Vancouver, Canada, and collaborates closely with teams on both continents. You’ll work with experienced engineers who care about craft and move quickly.
Design, build, and ship the core of our agentic voice AI framework, from conversation orchestration to tool calling and runtime architecture.
Build and evolve the harness controls (guardrails, grounding, policy checks, evaluation) that make our LLM agents trustworthy enough for banking.
Work on latency end to end: profile, measure, and optimize every stage of the real-time voice pipeline.
Help unify our runtime architecture and remove configuration friction so new banking use cases can launch quickly.
Keep our existing production systems stable and reliable while we build what comes next.
Work with product, design, and engineering teams across Europe and Vancouver to turn ambiguous problems into shipped outcomes.
Use AI-assisted development tools daily and help set the standards for how we review and verify agent-generated code.
Coding languages: Python, Elixir, TypeScript, React (JavaScript)
Persistence: Amazon RDS for PostgreSQL, DynamoDB, S3
Infrastructure: AWS
Monitoring: DataDog
CI/CD: Jenkins, Argo CD
AI: Gemini, Claude Code
Infrastructure as Code: Terraform
Other: Kafka, GitHub, Kubernetes, Docker
AI Systems Experience: A core requirement. You have built production AI systems before and you understand LLM architecture well: prompting and context management, tool use and agentic flows, retrieval and grounding, evaluation, and the tradeoffs between latency, cost, and quality. Real-time or voice AI experience is a strong plus, and so is experience with agent SDKs (such as the Claude Agent SDK or OpenAI Agents SDK).
Architecture & Technical Judgment: You own the design of complex components, make sound tradeoffs, and spot risk early. When AI writes more of the code, system design becomes the scarce and highly valued skill.
Excellent: Trusted, Fast Delivery: You ship fast without cutting corners. You have a track record of reliable outcomes, de-risking projects, and owning quality, including verifying and standing behind agent-generated code.
Applied AI Fluency: You actively use tools like Claude to design, build, review, and ship. You can direct agents, verify their output, and you know where they help and where they don’t.
Proactive: You see problems before they’re assigned to you and act on them. You partner with PMs to take projects from idea to delivery, and you raise issues, propose solutions, and drive them forward without waiting to be asked.
Adaptable: You do well in a fast-paced environment where priorities, tools, and the AI landscape itself change quickly. You adjust without losing momentum.
Curious: Learning Velocity: You’re hungry to learn. You run at unfamiliar problems, pick up new tools and practices quickly, and share what you learn with the people around you.
Cross-Continental Collaboration: You communicate clearly in writing and in person, and you do well on a distributed team. You can reliably overlap at least 2 hours a day with Pacific Time (9:00–11:00 AM PT) to work closely with teammates in Vancouver.
Leadership Instincts: You set direction, unblock people, and raise the bar without micromanaging. Ideally, you bring prior tech lead, team lead, or mentorship experience
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\n\n\n\nJOB TITLE: SENIOR SOFTWARE ENGINEER \n\n\nLOCATION: ESTONIA \n\n\n\n\nMEET TEAM VECTOR:\n\nTeam Vector builds the AI that talks directly to the customers of banks and credit unions. When someone calls their credit union to check a balance, dispute a charge, or ask about a loan, it’s our agent on the other end of the line.\n\nOur vision: To build the world’s most intuitive and trusted customer-facing banking AI agents\n\nOur mission: To build and scale a fully agentic voice AI framework that drives high-value customer interactions. We unify our runtime architecture, remove configuration friction, and keep our existing systems fully stable so customers never see a disruption.\n\n\n\n\nWHY THIS WORK IS INTERESTING:\n\nVoice AI with very low latency. People notice every pause in a conversation. We aim for the best voice AI experience available, which means working to shave milliseconds off every hop: speech recognition, LLM inference, tool calls, and speech synthesis. Latency is a first-class engineering constraint for us, not an afterthought.\n\nLLM architecture under real constraints. Banking is one of the most regulated places to put an LLM in front of a customer. Every response has to be safe, accurate, compliant, and on-brand, and it still has to feel natural. That calls for a detailed harness around the model: guardrails, grounding, policy enforcement, verification layers, and controlled agentic flows. Building those controls without giving up speed or conversational quality is one of the hardest and most interesting problems in applied AI right now.\n\nReal impact at scale. The agents you build will handle real conversations for real people across hundreds of financial institutions. What you ship matters.\n\nA global team. Team Vector works across Europe and Vancouver, Canada, and collaborates closely with teams on both continents. You’ll work with experienced engineers who care about craft and move quickly.\n\n\n\n\nWHAT YOU’LL DO:\n\n - Design, build, and ship the core of our agentic voice AI framework, from conversation orchestration to tool calling and runtime architecture.\n\n - Build and evolve the harness controls (guardrails, grounding, policy checks, evaluation) that make our LLM agents trustworthy enough for banking.\n\n - Work on latency end to end: profile, measure, and optimize every stage of the real-time voice pipeline.\n\n - Help unify our runtime architecture and remove configuration friction so new banking use cases can launch quickly.\n\n - Keep our existing production systems stable and reliable while we build what comes next.\n\n - Work with product, design, and engineering teams across Europe and Vancouver to turn ambiguous problems into shipped outcomes.\n\n - Use AI-assisted development tools daily and help set the standards for how we review and verify agent-generated code.\n \n\n\nOUR TECH STACK:\n\n - Coding languages: Python, Elixir, TypeScript, React (JavaScript)\n\n - Persistence: Amazon RDS for PostgreSQL, DynamoDB, S3\n\n - Infrastructure: AWS\n\n - Monitoring: DataDog\n\n - CI/CD: Jenkins, Argo CD\n\n - AI: Gemini, Claude Code\n\n - Infrastructure as Code: Terraform\n\n - Other: Kafka, GitHub, Kubernetes, Docker\n \n \n\n\nWHAT WE’RE LOOKING FOR:\n\nAI Systems Experience: A core requirement. You have built production AI systems before and you understand LLM architecture well: prompting and context management, tool use and agentic flows, retrieval and grounding, evaluation, and the tradeoffs between latency, cost, and quality. Real-time or voice AI experience is a strong plus, and so is experience with agent SDKs (such as the Claude Agent SDK or OpenAI Agents SDK).\n\nArchitecture & Technical Judgment: You own the design of complex components, make sound tradeoffs, and spot risk early. When AI writes more of the code, system design becomes the scarce and highly valued skill.\n\nExcellent: Trusted, Fast Delivery: You ship fast without cutting corners. You have a track record of reliable outcomes, de-risking projects, and owning quality, including verifying and standing behind agent-generated code.\n\nApplied AI Fluency: You actively use tools like Claude to design, build, review, and ship. You can direct agents, verify their output, and you know where they help and where they don’t.\n\nProactive: You see problems before they’re assigned to you and act on them. You partner with PMs to take projects from idea to delivery, and you raise issues, propose solutions, and drive them forward without waiting to be asked.\n\nAdaptable: You do well in a fast-paced environment where priorities, tools, and the AI landscape itself change quickly. You adjust without losing momentum.\n\nCurious: Learning Velocity: You’re hungry to learn. You run at unfamiliar problems, pick up new tools and practices quickly, and share what you learn with the people around you.\n\nCross-Continental Collaboration: You communicate clearly in writing and in person, and you do well on a distributed team. You can reliably overlap at least 2 hours a day with Pacific Time (9:00–11:00 AM PT) to work closely with teammates in Vancouver.\n\nLeadership Instincts: You set direction, unblock people, and raise the bar without micromanaging. Ideally, you bring prior tech lead, team lead, or mentorship experience\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"acdfb399-9eb4-486f-9acd-b6626b67291e","title":"Senior Software Engineer - Conversational AI (Python)","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Poland","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-01T12:54:05.319+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/acdfb399-9eb4-486f-9acd-b6626b67291e","applyUrl":"https://jobs.ashbyhq.com/glia/acdfb399-9eb4-486f-9acd-b6626b67291e/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
Team Vector builds the AI that talks directly to the customers of banks and credit unions. When someone calls their credit union to check a balance, dispute a charge, or ask about a loan, it’s our agent on the other end of the line.
Our vision: To build the world’s most intuitive and trusted customer-facing banking AI agents
Our mission: To build and scale a fully agentic voice AI framework that drives high-value customer interactions. We unify our runtime architecture, remove configuration friction, and keep our existing systems fully stable so customers never see a disruption.
Voice AI with very low latency. People notice every pause in a conversation. We aim for the best voice AI experience available, which means working to shave milliseconds off every hop: speech recognition, LLM inference, tool calls, and speech synthesis. Latency is a first-class engineering constraint for us, not an afterthought.
LLM architecture under real constraints. Banking is one of the most regulated places to put an LLM in front of a customer. Every response has to be safe, accurate, compliant, and on-brand, and it still has to feel natural. That calls for a detailed harness around the model: guardrails, grounding, policy enforcement, verification layers, and controlled agentic flows. Building those controls without giving up speed or conversational quality is one of the hardest and most interesting problems in applied AI right now.
Real impact at scale. The agents you build will handle real conversations for real people across hundreds of financial institutions. What you ship matters.
A global team. Team Vector works across Europe and Vancouver, Canada, and collaborates closely with teams on both continents. You’ll work with experienced engineers who care about craft and move quickly.
Design, build, and ship the core of our agentic voice AI framework, from conversation orchestration to tool calling and runtime architecture.
Build and evolve the harness controls (guardrails, grounding, policy checks, evaluation) that make our LLM agents trustworthy enough for banking.
Work on latency end to end: profile, measure, and optimize every stage of the real-time voice pipeline.
Help unify our runtime architecture and remove configuration friction so new banking use cases can launch quickly.
Keep our existing production systems stable and reliable while we build what comes next.
Work with product, design, and engineering teams across Europe and Vancouver to turn ambiguous problems into shipped outcomes.
Use AI-assisted development tools daily and help set the standards for how we review and verify agent-generated code.
Coding languages: Python, Elixir, TypeScript, React (JavaScript)
Persistence: Amazon RDS for PostgreSQL, DynamoDB, S3
Infrastructure: AWS
Monitoring: DataDog
CI/CD: Jenkins, Argo CD
AI: Gemini, Claude Code
Infrastructure as Code: Terraform
Other: Kafka, GitHub, Kubernetes, Docker
AI Systems Experience: A core requirement. You have built production AI systems before and you understand LLM architecture well: prompting and context management, tool use and agentic flows, retrieval and grounding, evaluation, and the tradeoffs between latency, cost, and quality. Real-time or voice AI experience is a strong plus, and so is experience with agent SDKs (such as the Claude Agent SDK or OpenAI Agents SDK).
Architecture & Technical Judgment: You own the design of complex components, make sound tradeoffs, and spot risk early. When AI writes more of the code, system design becomes the scarce and highly valued skill.
Excellent: Trusted, Fast Delivery: You ship fast without cutting corners. You have a track record of reliable outcomes, de-risking projects, and owning quality, including verifying and standing behind agent-generated code.
Applied AI Fluency: You actively use tools like Claude to design, build, review, and ship. You can direct agents, verify their output, and you know where they help and where they don’t.
Proactive: You see problems before they’re assigned to you and act on them. You partner with PMs to take projects from idea to delivery, and you raise issues, propose solutions, and drive them forward without waiting to be asked.
Adaptable: You do well in a fast-paced environment where priorities, tools, and the AI landscape itself change quickly. You adjust without losing momentum.
Curious: Learning Velocity: You’re hungry to learn. You run at unfamiliar problems, pick up new tools and practices quickly, and share what you learn with the people around you.
Cross-Continental Collaboration: You communicate clearly in writing and in person, and you do well on a distributed team. You can reliably overlap at least 2 hours a day with Pacific Time (9:00–11:00 AM PT) to work closely with teammates in Vancouver.
Leadership Instincts: You set direction, unblock people, and raise the bar without micromanaging. Ideally, you bring prior tech lead, team lead, or mentorship experience
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\n\n\n\nJOB TITLE: SENIOR SOFTWARE ENGINEER \n\n\nLOCATION: POLAND \n\n\n\n\nMEET TEAM VECTOR:\n\nTeam Vector builds the AI that talks directly to the customers of banks and credit unions. When someone calls their credit union to check a balance, dispute a charge, or ask about a loan, it’s our agent on the other end of the line.\n\nOur vision: To build the world’s most intuitive and trusted customer-facing banking AI agents\n\nOur mission: To build and scale a fully agentic voice AI framework that drives high-value customer interactions. We unify our runtime architecture, remove configuration friction, and keep our existing systems fully stable so customers never see a disruption.\n\n\n\n\nWHY THIS WORK IS INTERESTING:\n\nVoice AI with very low latency. People notice every pause in a conversation. We aim for the best voice AI experience available, which means working to shave milliseconds off every hop: speech recognition, LLM inference, tool calls, and speech synthesis. Latency is a first-class engineering constraint for us, not an afterthought.\n\nLLM architecture under real constraints. Banking is one of the most regulated places to put an LLM in front of a customer. Every response has to be safe, accurate, compliant, and on-brand, and it still has to feel natural. That calls for a detailed harness around the model: guardrails, grounding, policy enforcement, verification layers, and controlled agentic flows. Building those controls without giving up speed or conversational quality is one of the hardest and most interesting problems in applied AI right now.\n\nReal impact at scale. The agents you build will handle real conversations for real people across hundreds of financial institutions. What you ship matters.\n\nA global team. Team Vector works across Europe and Vancouver, Canada, and collaborates closely with teams on both continents. You’ll work with experienced engineers who care about craft and move quickly.\n\n\n\n\nWHAT YOU’LL DO:\n\n - Design, build, and ship the core of our agentic voice AI framework, from conversation orchestration to tool calling and runtime architecture.\n\n - Build and evolve the harness controls (guardrails, grounding, policy checks, evaluation) that make our LLM agents trustworthy enough for banking.\n\n - Work on latency end to end: profile, measure, and optimize every stage of the real-time voice pipeline.\n\n - Help unify our runtime architecture and remove configuration friction so new banking use cases can launch quickly.\n\n - Keep our existing production systems stable and reliable while we build what comes next.\n\n - Work with product, design, and engineering teams across Europe and Vancouver to turn ambiguous problems into shipped outcomes.\n\n - Use AI-assisted development tools daily and help set the standards for how we review and verify agent-generated code.\n \n\n\nOUR TECH STACK:\n\n - Coding languages: Python, Elixir, TypeScript, React (JavaScript)\n\n - Persistence: Amazon RDS for PostgreSQL, DynamoDB, S3\n\n - Infrastructure: AWS\n\n - Monitoring: DataDog\n\n - CI/CD: Jenkins, Argo CD\n\n - AI: Gemini, Claude Code\n\n - Infrastructure as Code: Terraform\n\n - Other: Kafka, GitHub, Kubernetes, Docker\n \n \n\n\nWHAT WE’RE LOOKING FOR:\n\nAI Systems Experience: A core requirement. You have built production AI systems before and you understand LLM architecture well: prompting and context management, tool use and agentic flows, retrieval and grounding, evaluation, and the tradeoffs between latency, cost, and quality. Real-time or voice AI experience is a strong plus, and so is experience with agent SDKs (such as the Claude Agent SDK or OpenAI Agents SDK).\n\nArchitecture & Technical Judgment: You own the design of complex components, make sound tradeoffs, and spot risk early. When AI writes more of the code, system design becomes the scarce and highly valued skill.\n\nExcellent: Trusted, Fast Delivery: You ship fast without cutting corners. You have a track record of reliable outcomes, de-risking projects, and owning quality, including verifying and standing behind agent-generated code.\n\nApplied AI Fluency: You actively use tools like Claude to design, build, review, and ship. You can direct agents, verify their output, and you know where they help and where they don’t.\n\nProactive: You see problems before they’re assigned to you and act on them. You partner with PMs to take projects from idea to delivery, and you raise issues, propose solutions, and drive them forward without waiting to be asked.\n\nAdaptable: You do well in a fast-paced environment where priorities, tools, and the AI landscape itself change quickly. You adjust without losing momentum.\n\nCurious: Learning Velocity: You’re hungry to learn. You run at unfamiliar problems, pick up new tools and practices quickly, and share what you learn with the people around you.\n\nCross-Continental Collaboration: You communicate clearly in writing and in person, and you do well on a distributed team. You can reliably overlap at least 2 hours a day with Pacific Time (9:00–11:00 AM PT) to work closely with teammates in Vancouver.\n\nLeadership Instincts: You set direction, unblock people, and raise the bar without micromanaging. Ideally, you bring prior tech lead, team lead, or mentorship experience\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"dfc1a550-5d8f-4141-bc0f-74c8aa819b7b","title":"Senior Software Engineer, Sudo","department":"Engineering","team":"Sudo","employmentType":"FullTime","location":"Estonia - Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Tallinn","address":null},{"location":"Tartu","address":null}],"publishedAt":"2026-11-03T12:05:09.540+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/dfc1a550-5d8f-4141-bc0f-74c8aa819b7b","applyUrl":"https://jobs.ashbyhq.com/glia/dfc1a550-5d8f-4141-bc0f-74c8aa819b7b/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The Mission & The Work
Glia’s AI agents are moving beyond answering questions. They now act for customers: they check details, complete requests and confirm who they’re talking to. Team Sudo builds the trusted layer that makes this safe in a regulated industry.
The team owns three connected areas:
Identity & access. Authentication and authorization across the platform. This covers how both people and AI agents prove who they are and what they’re allowed to do. Security and data privacy aren’t a feature here; everything else is built on them.
Connectors & tools. The integration layer that connects Glia to the systems our customers already run on and turns them into safe, governed tools that AI agents and automated workflows can use. It is multi-tenant, auditable, and built for many integrations, each configured differently per customer.
Customer data foundation. A new initiative to bring customer data from those systems into one AI-ready view of each customer, so every interaction, whether with a person or an AI agent, starts with the right context.
You’ll lead the team’s most complex and ambiguous projects in these areas. That means shaping the problem with the product, designing the architecture and taking it to production. Much of this work is new and shapes the platform’s direction, and other teams across Glia often build on what you deliver.
What We’re Looking for
At the senior level, we expect your code output to be high. What sets you apart is how you operate: how independently you carry the work, how good your decisions are along the way, and how well you communicate around them. We’ll set the level based on the complexity of what you’ve led and how consistently you’ve delivered it.
While our core needs might involve Elixir, Go, or Ruby, we strongly value architectural thinking over language loyalty. You should be prepared to work across different stacks.
We generally look for the following qualifications:
Project leadership: You’ve led complex, ambiguous projects from idea to production. You planned them, defined the scope, aligned stakeholders and were accountable for what landed.
Architecture & Technical Strategy: Architect distributed, multi-tenant systems and navigate complex tradeoffs, focusing on high-level system design and creating foundational patterns that have been widely adopted by other teams.
AI fluency in real engineering work: This is a core requirement. You already use tools like Claude Code to design, build, review and ship. You can direct agents and verify their output, and you have a view on where they help and where they don’t. Experience building with LLMs or agentic systems (tool calling, MCP or similar) is a strong plus.
Technical foundation: You typically have 8+ years of professional experience. You have a strong command of production languages, containerized cloud infrastructure (AWS) and event-driven architecture. Experience in fintech or another regulated industry is a plus.
Multiplying others: You mentor several engineers, take part in hiring, help shape the team’s technical direction and raise the bar for everyone around you.
Security and integration depth: You have hands-on experience with authentication and authorization (for example OAuth2/OIDC, token-based auth, fine-grained permissions), with building integrations with third-party systems at scale, or both. You care about data privacy and you design for it.
No problem if you miss a few of these qualifications. If you find it interesting to learn them, do still apply.
Our Collaboration Model
Team Sudo has engineers in Estonia (Tallinn and Tartu) and Poland, and our processes are optimized for remote collaboration. While we are remote-first, we have physical offices in both Tallinn and Tartu, so if you are based in Estonia, you’ll have the option to work from there if you prefer. We work in the Eastern European time zone (EET/EEST) and are hiring for this role in Estonia and Poland.
Our Tech Stack
Coding languages: Elixir, Ruby, Rust, Go, Javascript (React)
Current Persistence Solutions: Amazon RDS for PostgreSQL, DynamoDB, S3
Infrastructure: AWS
Monitoring: DataDog
CI/CD: Jenkins
AI: Claude Code, Gemini
Other: AWS services, Kafka, GitHub
Note: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\n\n\nThe Mission & The Work\nGlia’s AI agents are moving beyond answering questions. They now act for customers: they check details, complete requests and confirm who they’re talking to. Team Sudo builds the trusted layer that makes this safe in a regulated industry.\n\nThe team owns three connected areas:\n\n - Identity & access. Authentication and authorization across the platform. This covers how both people and AI agents prove who they are and what they’re allowed to do. Security and data privacy aren’t a feature here; everything else is built on them.\n\n - Connectors & tools. The integration layer that connects Glia to the systems our customers already run on and turns them into safe, governed tools that AI agents and automated workflows can use. It is multi-tenant, auditable, and built for many integrations, each configured differently per customer.\n\n - Customer data foundation. A new initiative to bring customer data from those systems into one AI-ready view of each customer, so every interaction, whether with a person or an AI agent, starts with the right context.\n\nYou’ll lead the team’s most complex and ambiguous projects in these areas. That means shaping the problem with the product, designing the architecture and taking it to production. Much of this work is new and shapes the platform’s direction, and other teams across Glia often build on what you deliver.\n\n \n\nWhat We’re Looking for\n\nAt the senior level, we expect your code output to be high. What sets you apart is how you operate: how independently you carry the work, how good your decisions are along the way, and how well you communicate around them. We’ll set the level based on the complexity of what you’ve led and how consistently you’ve delivered it.\n\n\nWhile our core needs might involve Elixir, Go, or Ruby, we strongly value architectural thinking over language loyalty. You should be prepared to work across different stacks.\n\n\nWe generally look for the following qualifications:\n\n - Project leadership: You’ve led complex, ambiguous projects from idea to production. You planned them, defined the scope, aligned stakeholders and were accountable for what landed.\n\n - Architecture & Technical Strategy: Architect distributed, multi-tenant systems and navigate complex tradeoffs, focusing on high-level system design and creating foundational patterns that have been widely adopted by other teams.\n\n - AI fluency in real engineering work: This is a core requirement. You already use tools like Claude Code to design, build, review and ship. You can direct agents and verify their output, and you have a view on where they help and where they don’t. Experience building with LLMs or agentic systems (tool calling, MCP or similar) is a strong plus.\n\n - Technical foundation: You typically have 8+ years of professional experience. You have a strong command of production languages, containerized cloud infrastructure (AWS) and event-driven architecture. Experience in fintech or another regulated industry is a plus.\n\n - Multiplying others: You mentor several engineers, take part in hiring, help shape the team’s technical direction and raise the bar for everyone around you.\n\n - Security and integration depth: You have hands-on experience with authentication and authorization (for example OAuth2/OIDC, token-based auth, fine-grained permissions), with building integrations with third-party systems at scale, or both. You care about data privacy and you design for it.\n\nNo problem if you miss a few of these qualifications. If you find it interesting to learn them, do still apply.\n\n \n\nOur Collaboration Model\n\nTeam Sudo has engineers in Estonia (Tallinn and Tartu) and Poland, and our processes are optimized for remote collaboration. While we are remote-first, we have physical offices in both Tallinn and Tartu, so if you are based in Estonia, you’ll have the option to work from there if you prefer. We work in the Eastern European time zone (EET/EEST) and are hiring for this role in Estonia and Poland.\n\n\n\nOur Tech Stack\n\n - Coding languages: Elixir, Ruby, Rust, Go, Javascript (React)\n\n - Current Persistence Solutions: Amazon RDS for PostgreSQL, DynamoDB, S3\n\n - Infrastructure: AWS\n\n - Monitoring: DataDog\n\n - CI/CD: Jenkins\n\n - AI: Claude Code, Gemini\n\n - Other: AWS services, Kafka, GitHub\n\nNote: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.\n\n\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"c982af38-b24c-47cc-a066-e03d590c87c3","title":"Digital Demand Generation Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"US-Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-21T17:24:35.706+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/c982af38-b24c-47cc-a066-e03d590c87c3","applyUrl":"https://jobs.ashbyhq.com/glia/c982af38-b24c-47cc-a066-e03d590c87c3/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
At Glia, we believe banking is personal—and our marketing should be too. As the Digital Marketing Manager, you will play a key role in fueling our demand generation engine. In this role, your primary focus will be leading our virtual events and webinar strategy—serving as the end-to-end strategist, producer, and marketer for our live digital programs.
In addition to leading our webinar program, you will manage our paid online advertising channels and content syndication programs to amplify our reach, nurture prospects, and generate qualified leads across the marketing funnel.
Webinar & Virtual Event Leadership
Program Strategy: Plan, schedule, and execute a high-performing webinar schedule, designed to attract engagement from prospects and customers.
End-to-End Production: Manage all pre- and post-production logistics, including setting up event landing pages, speaker prep, rehearsals, tech checks, live moderation, and audience Q&A.
Promotion & Audience Acquisition: Build multi-channel promotional strategies (email cadences, paid social, internal promotion) to maximize live attendance and on-demand views.
Post-Event Activation: Lead post-webinar follow-up workflows and repackage webinar recordings into evergreen lead assets.
Paid Online Advertising
Campaign Management: Work with an outside agency to direct and optimize paid acquisition channels (LinkedIn Ads, Google Search/Display, Retargeting) to drive targeted traffic to webinars, landing pages, and content assets.
Budget & ROI Tracking: Manage performance ad spend, optimize Cost Per Lead (CPL) and Cost Per Acquisition (CPA), and continually test ad creative, messaging, and audience targeting.
Content Syndication & Distribution
Vendor Management: Select, negotiate with, and manage third-party content syndication partners and publishers to distribute our whitepapers, ebooks, and recorded webinars.
Quality Assurance: Monitor lead quality from syndication vendors, ensuring compliance with ideal customer profile (ICP) standards before passing leads to Revenue Operations.
Workflow Automation & AI Efficiency
Identify opportunities to streamline manual event tasks by leveraging AI tools and automated workflows.
Experience: 3-5+ years of experience in B2B marketing programs and demand generation, both developing and executing programs. SaaS and/or banking experience is a plus.
Provent Webinar Experience: Experience owning and running end-to-end webinar programs from platform set-up to live production.
Paid Media Knowledge: Hands-on experience setting up, tracking, and optimizing campaigns in LinkedIn Campaign Manager and Google Ads.
Detail-Oriented & Organized: Exceptional project management and organizational skills with a strong eye for detail and the ability to manage multiple event timelines simultaneously.
Execution Mindset: Action-oriented problem solver who thrives in fast-paced environments and enjoys handling logistics end-to-end.
Collaborative Communicator: Great interpersonal and written communication skills with a customer-service mindset when working with internal stakeholders and external vendors.
Tech-Savvy: Familiarity with marketing tools and software such as Salesforce, Marketo, Google Workspace, Asana, and Zoom.
Be part of a fast-growing SaaS company transforming how banks and credit unions connect with their customers.
Collaborate with an innovative, supportive marketing team reimagining B2B engagement.
Opportunities for career growth and skill development in field and experiential marketing.
Competitive compensation, benefits, and a people-first culture that values growth, connection, and authenticity.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\n\nTHE ROLE\n\nAt Glia, we believe banking is personal—and our marketing should be too. As the Digital Marketing Manager, you will play a key role in fueling our demand generation engine. In this role, your primary focus will be leading our virtual events and webinar strategy—serving as the end-to-end strategist, producer, and marketer for our live digital programs.\n\nIn addition to leading our webinar program, you will manage our paid online advertising channels and content syndication programs to amplify our reach, nurture prospects, and generate qualified leads across the marketing funnel.\n\n \n \n\n\nWHAT YOU’LL DO\n\nWebinar & Virtual Event Leadership\n\n - Program Strategy: Plan, schedule, and execute a high-performing webinar schedule, designed to attract engagement from prospects and customers.\n\n - End-to-End Production: Manage all pre- and post-production logistics, including setting up event landing pages, speaker prep, rehearsals, tech checks, live moderation, and audience Q&A.\n\n - Promotion & Audience Acquisition: Build multi-channel promotional strategies (email cadences, paid social, internal promotion) to maximize live attendance and on-demand views.\n\n - Post-Event Activation: Lead post-webinar follow-up workflows and repackage webinar recordings into evergreen lead assets.\n\nPaid Online Advertising\n\n - Campaign Management: Work with an outside agency to direct and optimize paid acquisition channels (LinkedIn Ads, Google Search/Display, Retargeting) to drive targeted traffic to webinars, landing pages, and content assets.\n\n - Budget & ROI Tracking: Manage performance ad spend, optimize Cost Per Lead (CPL) and Cost Per Acquisition (CPA), and continually test ad creative, messaging, and audience targeting.\n\nContent Syndication & Distribution\n\n - Vendor Management: Select, negotiate with, and manage third-party content syndication partners and publishers to distribute our whitepapers, ebooks, and recorded webinars.\n\n - Quality Assurance: Monitor lead quality from syndication vendors, ensuring compliance with ideal customer profile (ICP) standards before passing leads to Revenue Operations.\n\nWorkflow Automation & AI Efficiency\n\n - Identify opportunities to streamline manual event tasks by leveraging AI tools and automated workflows.\n \n\n \n \n\n\nWHO YOU ARE\n\n - Experience: 3-5+ years of experience in B2B marketing programs and demand generation, both developing and executing programs. SaaS and/or banking experience is a plus.\n\n - Provent Webinar Experience: Experience owning and running end-to-end webinar programs from platform set-up to live production.\n\n - Paid Media Knowledge: Hands-on experience setting up, tracking, and optimizing campaigns in LinkedIn Campaign Manager and Google Ads.\n\n - Detail-Oriented & Organized: Exceptional project management and organizational skills with a strong eye for detail and the ability to manage multiple event timelines simultaneously.\n\n - Execution Mindset: Action-oriented problem solver who thrives in fast-paced environments and enjoys handling logistics end-to-end.\n\n - Collaborative Communicator: Great interpersonal and written communication skills with a customer-service mindset when working with internal stakeholders and external vendors.\n\n - Tech-Savvy: Familiarity with marketing tools and software such as Salesforce, Marketo, Google Workspace, Asana, and Zoom.\n \n\n \n \n\n\nWHY GLIA\n\n - Be part of a fast-growing SaaS company transforming how banks and credit unions connect with their customers.\n\n - Collaborate with an innovative, supportive marketing team reimagining B2B engagement.\n\n - Opportunities for career growth and skill development in field and experiential marketing.\n\n - Competitive compensation, benefits, and a people-first culture that values growth, connection, and authenticity.\n \n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"e7148c05-8dd8-44b0-a36f-eb56b13bdfc2","title":"Software Engineer (Mid-level), Quantum","department":"Engineering","team":"Quantum","employmentType":"FullTime","location":"Tallinn","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Tartu","address":null}],"publishedAt":"2026-10-23T08:04:23.516+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/e7148c05-8dd8-44b0-a36f-eb56b13bdfc2","applyUrl":"https://jobs.ashbyhq.com/glia/e7148c05-8dd8-44b0-a36f-eb56b13bdfc2/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The Mission & The Work
This role offers an exciting opportunity to join the Quantum team.
You will design and scale the core intelligence services that power both real-time customer interactions and operational foresight. Our team’s core mission is bringing the frontier AI capabilities to our customers. Including, but not limited to, it involves connecting customer knowledge bases to an easy-to-use AI chat window, or allowing our customers to build banking automations with AI. Ultimately, your work will bridge advanced intelligence with human strategy, empowering human agents to leverage AI and work smarter.
Working in self-reliant product teams, you'll contribute to diverse projects throughout the entire development lifecycle. This role is perfect for those passionate about owning the entire solution and working throughout the stack - back-end, front-end, infrastructure, and more.
What We’re Looking for
We are looking for a high-autonomy, impact-driven Software Engineer who thrives on technical complexity and system-wide variety.
While our core needs involve Elixir, React, or Terraform, we value a strong technical foundation and problem-solving mindset over strict language loyalty. You should be prepared to work across different stacks. In this role, you’ll shift from executing basic tasks to owning features, joining technical discussions, and keeping our codebase high-quality.
We generally look for the following qualifications:
Experience: 2-3 years of professional software development experience , with a track record of shipping production-grade code. In exceptional cases, engineers with a track record of independent building and shipping of products are also considered.
System Design & Initiative: You comfortably take features from start to finish. You design, build, and maintain reliable, highly available systems, ensuring your code solves the actual problem and integrates cleanly into our architecture without adding unnecessary complexity.
Technical Foundation: Strong mastery of strictly-typed/compiled languages, design patterns, and containerized cloud infrastructure (AWS). Familiarity with event-driven architecture.
Engineering Excellence & Code Quality: You write clean, test-driven code (TDD, CI/CD) and proactively spot areas for improvement without waiting for tasks. You effectively leverage AI tools (e.g., Claude Code) to accelerate boilerplate and testing, while maintaining strict accountability for correctness.
Proactive Growth: A self-starter who independently identifies areas for improvement, actively seeks feedback, and constantly learns.
No problem if you miss a few of these qualifications! If you find it interesting to learn them, do still apply.
Our Tech Stack
Coding languages: Elixir, Ruby, Javascript (React)
Current Persistence Solutions: DynamoDB, AWS RDS for PostgreSQL, S3
Infrastructure: AWS, Terraform
Monitoring: DataDog
CI/CD: Jenkins
AI: Claude Code, Gemini
Other: AWS services, Kafka, GitHub
Note: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.
Our Collaboration Model
We are an Estonia-based team working across the EET timezone. While we embrace remote collaboration, we have offices in Tallinn and Tartu and we’d love to work with you in a hybrid capacity. We also gather the full team in Estonia twice a year to innovate and connect in person.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\n\n\nThe Mission & The Work\n\nThis role offers an exciting opportunity to join the Quantum team. \n\n\nYou will design and scale the core intelligence services that power both real-time customer interactions and operational foresight. Our team’s core mission is bringing the frontier AI capabilities to our customers. Including, but not limited to, it involves connecting customer knowledge bases to an easy-to-use AI chat window, or allowing our customers to build banking automations with AI. Ultimately, your work will bridge advanced intelligence with human strategy, empowering human agents to leverage AI and work smarter.\n\nWorking in self-reliant product teams, you'll contribute to diverse projects throughout the entire development lifecycle. This role is perfect for those passionate about owning the entire solution and working throughout the stack - back-end, front-end, infrastructure, and more.\n\n\n\nWhat We’re Looking for\n\nWe are looking for a high-autonomy, impact-driven Software Engineer who thrives on technical complexity and system-wide variety.\n\nWhile our core needs involve Elixir, React, or Terraform, we value a strong technical foundation and problem-solving mindset over strict language loyalty. You should be prepared to work across different stacks. In this role, you’ll shift from executing basic tasks to owning features, joining technical discussions, and keeping our codebase high-quality.\n\n\nWe generally look for the following qualifications:\n\n - Experience: 2-3 years of professional software development experience , with a track record of shipping production-grade code. In exceptional cases, engineers with a track record of independent building and shipping of products are also considered.\n\n - System Design & Initiative: You comfortably take features from start to finish. You design, build, and maintain reliable, highly available systems, ensuring your code solves the actual problem and integrates cleanly into our architecture without adding unnecessary complexity.\n\n - Technical Foundation: Strong mastery of strictly-typed/compiled languages, design patterns, and containerized cloud infrastructure (AWS). Familiarity with event-driven architecture.\n\n - Engineering Excellence & Code Quality: You write clean, test-driven code (TDD, CI/CD) and proactively spot areas for improvement without waiting for tasks. You effectively leverage AI tools (e.g., Claude Code) to accelerate boilerplate and testing, while maintaining strict accountability for correctness.\n\n - Proactive Growth: A self-starter who independently identifies areas for improvement, actively seeks feedback, and constantly learns.\n\n\n\nNo problem if you miss a few of these qualifications! If you find it interesting to learn them, do still apply.\n\n\n\nOur Tech Stack\n\n - Coding languages: Elixir, Ruby, Javascript (React)\n\n - Current Persistence Solutions: DynamoDB, AWS RDS for PostgreSQL, S3\n\n - Infrastructure: AWS, Terraform\n\n - Monitoring: DataDog\n\n - CI/CD: Jenkins\n\n - AI: Claude Code, Gemini\n\n - Other: AWS services, Kafka, GitHub\n\nNote: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.\n\n\n\nOur Collaboration Model\n\nWe are an Estonia-based team working across the EET timezone. While we embrace remote collaboration, we have offices in Tallinn and Tartu and we’d love to work with you in a hybrid capacity. We also gather the full team in Estonia twice a year to innovate and connect in person.\n\n\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"3b21a754-2a35-41be-9d5d-809048304cd8","title":"Account Executive - 2027","department":"Sales","team":"Sales - US Banking","employmentType":"FullTime","location":"US-Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-23T20:35:29.786+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/3b21a754-2a35-41be-9d5d-809048304cd8","applyUrl":"https://jobs.ashbyhq.com/glia/3b21a754-2a35-41be-9d5d-809048304cd8/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
We're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!
The Role:
As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company.
What You'll Do:
Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion.
Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains.
Utilize a strategic, data-driven approach to guide clients toward innovative solutions.
Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact.
Leverage your negotiation skills to secure large contracts involving multiple stakeholders.
Qualifications:
Bachelor's Degree required
6+ years of SaaS experience
3+ years selling into Financial institutions or contact centers/customer experience software
3+ years of complex sales experience
A track record of consistently exceeding performance expectations.
Outstanding communication proficiency in phone, email, and other channels.
Ability to Navigate complex and intricate sales processes.
Proficiency in advanced sales methodologies such as MEDDIC or Command of the message
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\nWe're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!\n\n \n\nThe Role:\n\nAs a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company.\n\n \n\nWhat You'll Do: \n\n - Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion.\n\n - Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains.\n\n - Utilize a strategic, data-driven approach to guide clients toward innovative solutions.\n\n - Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact.\n\n - Leverage your negotiation skills to secure large contracts involving multiple stakeholders.\n\n \n\nQualifications:\n\n - Bachelor's Degree required\n\n - 6+ years of SaaS experience\n\n - 3+ years selling into Financial institutions or contact centers/customer experience software\n\n - 3+ years of complex sales experience\n\n - A track record of consistently exceeding performance expectations.\n\n - Outstanding communication proficiency in phone, email, and other channels.\n\n - Ability to Navigate complex and intricate sales processes.\n\n - Proficiency in advanced sales methodologies such as MEDDIC or Command of the message \n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"bd8c0fd8-a19c-4e66-af03-f37ebf7bec54","title":"Senior Software Engineer, Media","department":"Engineering","team":"Media","employmentType":"FullTime","location":"Tartu","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-11-03T13:08:06.485+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/bd8c0fd8-a19c-4e66-af03-f37ebf7bec54","applyUrl":"https://jobs.ashbyhq.com/glia/bd8c0fd8-a19c-4e66-af03-f37ebf7bec54/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The Mission & The Work
In this role, you will join the Media team. Your mission will be to build rich media solutions that power deep interactions for Glia’s customers. You will be a force multiplier whose work directly impacts the successful execution of our very ambitious Voice+AI roadmap.
Our Collaboration Model
We’re an office-first team based in Tartu. Most of us work from the office most days because we do our best work together: pairing and the conversations that never happen on Slack. We’re flexible when life calls for a day at home. Twice a year, the wider engineering team gets together in Estonia to plan, innovate, and connect.
What We’re Looking for
We are looking for a high-ownership Senior Software Engineer who thrives on technical variety. While our core needs involve Elixir or Ruby, we strongly value architectural thinking with drive and ability to learn fast over language loyalty. You should be prepared to work across different stacks, selecting and mastering the best tool for the challenge at hand.
Experience: 5+ years of professional development with a proven track record of leading complex projects and owning system outcomes.
System Design: Demonstrable expertise in building and maintaining scalable, highly available, and reliable distributed systems.
Technical Foundation: Strong mastery of design principles and patterns, and containerized cloud infrastructure (AWS).
Engineering Excellence: Committed to TDD, CI/CD best practices, and the deliberate use of AI development tools (e.g., Claude Code) while maintaining full accountability for code quality.
Special skills and experience that can make you an especially strong team member
We are particularly interested in candidates with experience in real-time communication and low-latency systems. Professional experience in the following is a significant advantage:
Real-Time Media: Development of streaming applications (e.g., WebRTC).
Telephony/VoIP: Practical experience with SIP/VoIP protocols, FreeSWITCH, or Kamailio.
Architecture: Familiarity with event-driven architecture.
No problem if you miss these qualifications. If you find it interesting to learn them, do still apply.
Our Tech Stack
Backend: Elixir, Ruby
Infrastructure: AWS, Kubernetes (EKS), Docker, Terraform
Databases & Persistence: PostgreSQL (RDS), DynamoDB, Redis
Event Streaming & Messaging: Apache Kafka, RabbitMQ
AI: Amazon Bedrock, Claude Code, Google Gemini
CI/CD & Build Tools: Jenkins, GitHub Actions, ArgoCD
Monitoring: DataDog, Sentry.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\n\n\nThe Mission & The Work\n\nIn this role, you will join the Media team. Your mission will be to build rich media solutions that power deep interactions for Glia’s customers. You will be a force multiplier whose work directly impacts the successful execution of our very ambitious Voice+AI roadmap.\n\n\n\nOur Collaboration Model\n\nWe’re an office-first team based in Tartu. Most of us work from the office most days because we do our best work together: pairing and the conversations that never happen on Slack. We’re flexible when life calls for a day at home. Twice a year, the wider engineering team gets together in Estonia to plan, innovate, and connect.\n\n\n\nWhat We’re Looking for\n\nWe are looking for a high-ownership Senior Software Engineer who thrives on technical variety. While our core needs involve Elixir or Ruby, we strongly value architectural thinking with drive and ability to learn fast over language loyalty. You should be prepared to work across different stacks, selecting and mastering the best tool for the challenge at hand.\n\n - Experience: 5+ years of professional development with a proven track record of leading complex projects and owning system outcomes.\n\n - System Design: Demonstrable expertise in building and maintaining scalable, highly available, and reliable distributed systems.\n\n - Technical Foundation: Strong mastery of design principles and patterns, and containerized cloud infrastructure (AWS).\n\n - Engineering Excellence: Committed to TDD, CI/CD best practices, and the deliberate use of AI development tools (e.g., Claude Code) while maintaining full accountability for code quality.\n\n\n\nSpecial skills and experience that can make you an especially strong team member\n\nWe are particularly interested in candidates with experience in real-time communication and low-latency systems. Professional experience in the following is a significant advantage:\n\n - Real-Time Media: Development of streaming applications (e.g., WebRTC).\n\n - Telephony/VoIP: Practical experience with SIP/VoIP protocols, FreeSWITCH, or Kamailio.\n\n - Architecture: Familiarity with event-driven architecture.\n\nNo problem if you miss these qualifications. If you find it interesting to learn them, do still apply.\n\n\n\nOur Tech Stack\n\n - Backend: Elixir, Ruby\n\n - Infrastructure: AWS, Kubernetes (EKS), Docker, Terraform\n\n - Databases & Persistence: PostgreSQL (RDS), DynamoDB, Redis\n\n - Event Streaming & Messaging: Apache Kafka, RabbitMQ\n\n - AI: Amazon Bedrock, Claude Code, Google Gemini\n\n - CI/CD & Build Tools: Jenkins, GitHub Actions, ArgoCD\n\n - Monitoring: DataDog, Sentry.\n\n\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"da873522-8675-4ccb-bb62-4b38f04cbe55","title":"Renewals and Commercial Operations Manager","department":"Revenue Operations","team":"Revenue Operations","employmentType":"FullTime","location":"US-Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-11-03T18:07:56.848+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/glia/da873522-8675-4ccb-bb62-4b38f04cbe55","applyUrl":"https://jobs.ashbyhq.com/glia/da873522-8675-4ccb-bb62-4b38f04cbe55/application","descriptionHtml":"About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.
The Role
Glia is seeking a high-impact, commercially driven Renewals and Commercial Operations Manager to lead and optimize our end-to-end customer renewal strategy while driving key commercial operations. In this proactive role, you will serve as the commercial anchor for our enterprise customer base, leading contract negotiations, protecting recurring revenue, and structuring multi-year partnerships.
Working in close alignment with account teams, RevOps, and executive leadership, you will own the commercial execution of renewals, proactive early amendments, and downsell mitigation.. Beyond direct deal execution, you will spearhead key operational initiatives - including streamlining enterprise contracting frameworks, managing multi-channel agreement lifecycles, and leveraging AI-driven workflows and telemetry data to inform pricing strategies.
What You’ll Do
Commercial Execution & Deal Negotiation: Serve as the primary commercial lead for enterprise renewals, managing contract terms, pricing structures, MSAs, and order forms. Interface directly with client procurement, legal counsel, and executive buyers (CFOs, COOs, CIOs) to close renewals on time.
Proactive Portfolio Strategy & Risk Smoothing: Monitor contract schedules in advance to identify risk factors, assess usage telemetry, and execute pull-forward plays to smooth rolling annual renewal exposure.
Save Plays & Downsell Mitigation: Act as the dedicated commercial lead for at-risk accounts, structuring creative commercial terms, restructured packaging, and multi-year frameworks to defend baseline revenue.
Commercial Operations & RevOps Alignment: Oversee strategic commercial initiatives, streamline contracting models, optimize multi-channel agreement processes, and ensure tight alignment with Finance and RevOps on billing terms and CRM data hygiene.
Inline Packaging & Growth: Drive pricing discipline by managing contractual uplifts and executing add-on SKUs or capacity expansions within the renewal window to maintain velocity without operational friction.
Cross-Functional Partnership: Partner seamlessly with Banking AI Advisors (Customer Success), who own overall account health and adoption, and Account Executives to ensure clean rules of engagement, flipping net-new expansion opportunities to Sales while retaining base renewal ownership.
Leverage AI & Advanced Analytics: Utilize AI tools and commercial analytics for predictive churn modeling, contract abstraction, pipeline forecasting, and guiding value-based pricing conversations.
CRM Rigor & Executive Forecasting: Maintain meticulous data hygiene in Salesforce, tracking commercial ownership, contract milestones, renewal health stages, and pipeline timelines to provide predictable gross retention forecasts to leadership.
Build Reusable Playbooks: Standardize commercial frameworks, contract negotiation guidelines, automated renewal workflows, and best practices across the organization.
Who You Are
Experience: 10+ years of professional experience in SaaS Renewals Management, Commercial Account Management, Deal Desk, or Customer Success with direct commercial quota ownership.
Mastery in Commercial Negotiations: Demonstrated track record of successfully negotiating complex, multi-year enterprise SaaS contracts, redlines, Master Services Agreements, and creative deal restructures.
Operational & Analytical Acumen: Strong background in RevOps alignment, deal desk workflows, usage telemetry analysis, and leveraging AI/data automation tools to drive forecasting and strategic decision-making.
Executive Presence & Collaboration: Outstanding verbal and written communication skills with the gravitas to negotiate effectively with aggressive procurement decision-makers while partnering smoothly with internal account teams.
FinTech & Financial Services Preference: Prior experience working with banks, credit unions, or financial services institutions - understanding their procurement cycles, compliance requirements, and vendor management hurdles - is strongly preferred.
Education: Bachelor’s degree required; an MBA is preferred.
Travel: Minimal travel required (up to 15% as needed) for key client negotiations or team sessions.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
","descriptionPlain":"About Glia\n\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\n\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.\n\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com.\n\n\n\nThe Role\n\nGlia is seeking a high-impact, commercially driven Renewals and Commercial Operations Manager to lead and optimize our end-to-end customer renewal strategy while driving key commercial operations. In this proactive role, you will serve as the commercial anchor for our enterprise customer base, leading contract negotiations, protecting recurring revenue, and structuring multi-year partnerships.\n\nWorking in close alignment with account teams, RevOps, and executive leadership, you will own the commercial execution of renewals, proactive early amendments, and downsell mitigation.. Beyond direct deal execution, you will spearhead key operational initiatives - including streamlining enterprise contracting frameworks, managing multi-channel agreement lifecycles, and leveraging AI-driven workflows and telemetry data to inform pricing strategies.\n\n\n\n\n\n\nWhat You’ll Do\n\n - Commercial Execution & Deal Negotiation: Serve as the primary commercial lead for enterprise renewals, managing contract terms, pricing structures, MSAs, and order forms. Interface directly with client procurement, legal counsel, and executive buyers (CFOs, COOs, CIOs) to close renewals on time.\n\n - Proactive Portfolio Strategy & Risk Smoothing: Monitor contract schedules in advance to identify risk factors, assess usage telemetry, and execute pull-forward plays to smooth rolling annual renewal exposure.\n\n - Save Plays & Downsell Mitigation: Act as the dedicated commercial lead for at-risk accounts, structuring creative commercial terms, restructured packaging, and multi-year frameworks to defend baseline revenue.\n\n - Commercial Operations & RevOps Alignment: Oversee strategic commercial initiatives, streamline contracting models, optimize multi-channel agreement processes, and ensure tight alignment with Finance and RevOps on billing terms and CRM data hygiene.\n\n - Inline Packaging & Growth: Drive pricing discipline by managing contractual uplifts and executing add-on SKUs or capacity expansions within the renewal window to maintain velocity without operational friction.\n\n - Cross-Functional Partnership: Partner seamlessly with Banking AI Advisors (Customer Success), who own overall account health and adoption, and Account Executives to ensure clean rules of engagement, flipping net-new expansion opportunities to Sales while retaining base renewal ownership.\n\n - Leverage AI & Advanced Analytics: Utilize AI tools and commercial analytics for predictive churn modeling, contract abstraction, pipeline forecasting, and guiding value-based pricing conversations.\n\n - CRM Rigor & Executive Forecasting: Maintain meticulous data hygiene in Salesforce, tracking commercial ownership, contract milestones, renewal health stages, and pipeline timelines to provide predictable gross retention forecasts to leadership.\n\n - Build Reusable Playbooks: Standardize commercial frameworks, contract negotiation guidelines, automated renewal workflows, and best practices across the organization.\n\n \n\nWho You Are\n\n - Experience: 10+ years of professional experience in SaaS Renewals Management, Commercial Account Management, Deal Desk, or Customer Success with direct commercial quota ownership.\n\n - Mastery in Commercial Negotiations: Demonstrated track record of successfully negotiating complex, multi-year enterprise SaaS contracts, redlines, Master Services Agreements, and creative deal restructures.\n\n - Operational & Analytical Acumen: Strong background in RevOps alignment, deal desk workflows, usage telemetry analysis, and leveraging AI/data automation tools to drive forecasting and strategic decision-making.\n\n - Executive Presence & Collaboration: Outstanding verbal and written communication skills with the gravitas to negotiate effectively with aggressive procurement decision-makers while partnering smoothly with internal account teams.\n\n - FinTech & Financial Services Preference: Prior experience working with banks, credit unions, or financial services institutions - understanding their procurement cycles, compliance requirements, and vendor management hurdles - is strongly preferred.\n\n - Education: Bachelor’s degree required; an MBA is preferred.\n\n - Travel: Minimal travel required (up to 15% as needed) for key client negotiations or team sessions.\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\n\nThe Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \n\nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}}],"apiVersion":"1"}