About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
We're looking for a senior engineer who is genuinely hungry - someone who takes ownership of outcomes (not just tasks), and holds themselves to a high bar because they care, not because they're told to. You'll work directly with product managers and customers to understand hard problems, and then go build elegant, lasting solutions end-to-end.
Lead major projects end-to-end - take full ownership of significant features and initiatives from technical design through production, coordinating across frontend, backend, and infrastructure as needed.
Build full-stack, production-grade software - contribute across the entire stack with high craft: clean APIs, performant frontends, reliable services, and thoughtful data models.
Collaborate deeply with Product - work closely with product managers to understand customer problems, challenge requirements constructively, and translate product goals into excellent technical outcomes.
Design and build agentic systems - contribute to the core of what Harmony does: designing multi-step AI agents, integrating LLMs into product workflows, and pushing the frontier of what autonomous service resolution can do.
Use AI as a force multiplier - apply AI tooling throughout your workflow: code generation, test coverage, documentation, exploration, and debugging. We expect our engineers to be significantly more productive because of how they use AI.
Ship with operational awareness - take responsibility for what you build in production: instrument your services, monitor their behavior, and act when something's wrong.
Stay close to customers - engage with customer feedback, support escalations, and real-world usage to ground your technical decisions in actual impact.
Required Qualifications
6+ years of software engineering experience, with a track record of leading and delivering complex projects in production B2B SaaS environments.
Strong full-stack capabilities - you're comfortable owning frontend, backend & Ops.
Solid experience building microservices-based architectures on Kubernetes and AWS, with an understanding of operational concerns (reliability, scalability, cost) not just functionality.
A high ownership mentality.
Strong collaboration skills: you communicate clearly with engineers and non-engineers alike, give and receive direct feedback well, and make the people around you better.
Deeply self-directed and intellectually curious - you take initiative, navigate ambiguity, and learn fast without needing detailed instruction.
Hands-on experience building agentic or AI-native products - LLM integration, agent orchestration, tool use, RAG, and evals.
Preferred Qualifications
Active engagement with the AI/agent space beyond work: you follow the research, experiment with new models and frameworks, and form real opinions about what's useful and what isn't.
Experience in early-stage startups where you contributed to foundational architecture and engineering culture, not just feature development.
Comfort with the full operational picture: you've been on-call, you've debugged production incidents, and you take observability seriously as a first-class engineering concern.
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\nWe're looking for a senior engineer who is genuinely hungry - someone who takes ownership of outcomes (not just tasks), and holds themselves to a high bar because they care, not because they're told to. You'll work directly with product managers and customers to understand hard problems, and then go build elegant, lasting solutions end-to-end.\n\n\n\n\nWHAT YOU’LL DO\n\n - Lead major projects end-to-end - take full ownership of significant features and initiatives from technical design through production, coordinating across frontend, backend, and infrastructure as needed.\n\n - Build full-stack, production-grade software - contribute across the entire stack with high craft: clean APIs, performant frontends, reliable services, and thoughtful data models.\n\n - Collaborate deeply with Product - work closely with product managers to understand customer problems, challenge requirements constructively, and translate product goals into excellent technical outcomes.\n\n - Design and build agentic systems - contribute to the core of what Harmony does: designing multi-step AI agents, integrating LLMs into product workflows, and pushing the frontier of what autonomous service resolution can do.\n\n - Use AI as a force multiplier - apply AI tooling throughout your workflow: code generation, test coverage, documentation, exploration, and debugging. We expect our engineers to be significantly more productive because of how they use AI.\n\n - Ship with operational awareness - take responsibility for what you build in production: instrument your services, monitor their behavior, and act when something's wrong.\n\n - Stay close to customers - engage with customer feedback, support escalations, and real-world usage to ground your technical decisions in actual impact.\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\nRequired Qualifications\n\n - 6+ years of software engineering experience, with a track record of leading and delivering complex projects in production B2B SaaS environments.\n\n - Strong full-stack capabilities - you're comfortable owning frontend, backend & Ops.\n\n - Solid experience building microservices-based architectures on Kubernetes and AWS, with an understanding of operational concerns (reliability, scalability, cost) not just functionality.\n\n - A high ownership mentality.\n\n - Strong collaboration skills: you communicate clearly with engineers and non-engineers alike, give and receive direct feedback well, and make the people around you better.\n\n - Deeply self-directed and intellectually curious - you take initiative, navigate ambiguity, and learn fast without needing detailed instruction.\n\n - Hands-on experience building agentic or AI-native products - LLM integration, agent orchestration, tool use, RAG, and evals.\n\nPreferred Qualifications\n\n - Active engagement with the AI/agent space beyond work: you follow the research, experiment with new models and frameworks, and form real opinions about what's useful and what isn't.\n\n - Experience in early-stage startups where you contributed to foundational architecture and engineering culture, not just feature development.\n\n - Comfort with the full operational picture: you've been on-call, you've debugged production incidents, and you take observability seriously as a first-class engineering concern.\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"7e53c27a-a9be-4f52-8b58-d06d6cf744ea","title":"Sales Development Representative","department":"Sales","team":"SDR","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-29T19:46:25.724+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"54 w 21st street","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/7e53c27a-a9be-4f52-8b58-d06d6cf744ea","applyUrl":"https://jobs.ashbyhq.com/harmony/7e53c27a-a9be-4f52-8b58-d06d6cf744ea/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
What You'll Do
Prospect, qualify, and follow up with a high volume of cold leads and generate sales-ready meetings for the sales team
Run thorough discovery and deliver clean handoffs to your assigned AEs
Multi-thread accounts across IT and business decision-makers
Use Harmony’s sales tech stack (Nooks, Apollo, Sales Navigator, Gong, Salesforce) according to Harmony’s standards
Hit quota consistently and thrive in a fast-moving, early-stage environment
Bring an entrepreneurial mindset - self-motivated, self-managing, and energized by building from the ground up
Build relationships fast over the phone with both business and technical audiences
Collaborate across Sales, Marketing, and Product
What You Bring
Highly motivated and self-starting, with a genuine drive to be a top performer and grow a sales career
Strong written and verbal communication skills
Comfortable using AI tools for research, prospecting, and writing
Able to work on-site in Manhattan 4 days per week
Salesforce and sales engagement tool experience (Nooks, Apollo) a plus
What We Offer
Competitive salary and equity
Comprehensive medical, dental, and vision coverage
401(k), with company matching
Top-tier in-office gear or stipend for home office (for remote employees), and
Many more.
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\nWhat You'll Do\n\n - Prospect, qualify, and follow up with a high volume of cold leads and generate sales-ready meetings for the sales team\n\n - Run thorough discovery and deliver clean handoffs to your assigned AEs\n\n - Multi-thread accounts across IT and business decision-makers\n\n - Use Harmony’s sales tech stack (Nooks, Apollo, Sales Navigator, Gong, Salesforce) according to Harmony’s standards\n\n - Hit quota consistently and thrive in a fast-moving, early-stage environment\n\n - Bring an entrepreneurial mindset - self-motivated, self-managing, and energized by building from the ground up\n\n - Build relationships fast over the phone with both business and technical audiences\n\n - Collaborate across Sales, Marketing, and Product\n\nWhat You Bring\n\n - Highly motivated and self-starting, with a genuine drive to be a top performer and grow a sales career\n\n - Strong written and verbal communication skills\n\n - Comfortable using AI tools for research, prospecting, and writing\n\n - Able to work on-site in Manhattan 4 days per week\n\n - Salesforce and sales engagement tool experience (Nooks, Apollo) a plus\n\nWhat We Offer\n\n - Competitive salary and equity\n\n - Comprehensive medical, dental, and vision coverage\n\n - 401(k), with company matching\n\n - Top-tier in-office gear or stipend for home office (for remote employees), and\n\n - Many more.\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":"$85K • $60K of which is base • The total compensation package may also include benefits, equity, and eligibility for a company bonus.","scrapeableCompensationSalarySummary":"$85K","compensationTiers":[{"id":"da81256f-7ddc-411c-805d-a7cf78917573","tierSummary":"OTE $85K • $60K of which is base • The total compensation package may also include benefits, equity, and eligibility for a company bonus.","title":null,"additionalInformation":"$60K of which is base • The total compensation package may also include benefits, equity, and eligibility for a company bonus.","components":[{"id":"6b4a7ae8-7363-4499-9aa5-71632d2184ff","summary":"OTE $85K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":85000,"maxValue":85000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":85000,"maxValue":85000}]}},{"id":"123f0a83-7cce-48d0-822d-cfb0f2a72533","title":"Account Executive ","department":"Sales","team":"Sales","employmentType":"FullTime","location":"United States - Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-01T19:22:53.372+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/123f0a83-7cce-48d0-822d-cfb0f2a72533","applyUrl":"https://jobs.ashbyhq.com/harmony/123f0a83-7cce-48d0-822d-cfb0f2a72533/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
What you’ll do
Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota
Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers
Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value
Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you
Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets
Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning
Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team
Required qualifications
5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets
Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers
Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives
Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes
High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it
Disciplined with CRM and sales tooling (e.g., Salesforce) and rigorous about pipeline management and forecasting
Based in the United States and able to work remotely (preference for east coast), with willingness to travel occasionally to NY HQ, as well as for customer meetings/events
Preferred qualifications
Experience selling ITSM, IT operations, observability, security, or workflow/process automation software
Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus
Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion
History of top performance - President’s Club, top-decile ranking, or rapid promotion
Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes
Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)
What We Offer
Competitive salary and equity
Comprehensive medical, dental, and vision coverage
401(k), with company matching
Top-tier in-office gear or stipend for home office (for remote employees), and
Many more.
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\nWhat you’ll do\n\n - Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota\n\n - Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers\n\n - Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value\n\n - Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you\n\n - Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets\n\n - Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning\n\n - Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team\n\nRequired qualifications\n\n - 5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets\n\n - Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers\n\n - Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives\n\n - Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes\n\n - High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it\n\n - Disciplined with CRM and sales tooling (e.g., Salesforce) and rigorous about pipeline management and forecasting\n\n - Based in the United States and able to work remotely (preference for east coast), with willingness to travel occasionally to NY HQ, as well as for customer meetings/events\n\nPreferred qualifications\n\n - Experience selling ITSM, IT operations, observability, security, or workflow/process automation software\n\n - Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus\n\n - Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion\n\n - History of top performance - President’s Club, top-decile ranking, or rapid promotion\n\n - Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes\n\n - Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)\n\nWhat We Offer\n\n - Competitive salary and equity\n\n - Comprehensive medical, dental, and vision coverage\n\n - 401(k), with company matching\n\n - Top-tier in-office gear or stipend for home office (for remote employees), and \n\n - Many more.\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":"$260K – $320K • Offers Equity • Offers Commission • ~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","scrapeableCompensationSalarySummary":"$260K - $320K","compensationTiers":[{"id":"ab82ea5c-e564-47bc-95f8-1dbebc19d85b","tierSummary":"OTE range of $260K – $320K • Offers Equity • Offers Commission • ~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","title":null,"additionalInformation":"~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","components":[{"id":"7b3c6f84-dc83-4cb7-951a-4475a900c53b","summary":"OTE range of $260K – $320K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":260000,"maxValue":320000},{"id":"6b129ecd-043e-4f04-aa51-8899329d6150","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c170cf22-17c2-4619-a327-6f3093ab804d","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":260000,"maxValue":320000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"b9ce7e3d-2101-492e-82f2-2b1c744807ed","title":"Forward Deployed Engineer - New York ","department":"Solutions Engineering","team":"Solutions Engineering","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-01T15:17:42.036+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"54 w 21st street","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/b9ce7e3d-2101-492e-82f2-2b1c744807ed","applyUrl":"https://jobs.ashbyhq.com/harmony/b9ce7e3d-2101-492e-82f2-2b1c744807ed/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
Harmony is building an enterprise service management platform that runs itself. We need a Forward Deployed Engineer who takes new customers from signed contract to live, then makes Harmony work harder for them by building, configuring and extending our agents inside their environment.
This is an engineering role that sits with the customer. You’ll lead rollouts, write code when the out-of-the-box product isn’t enough, and be the technical advisor IT and HR leaders rely on. When a customer needs a complex agent built, you build it.
Lead rollouts for new accounts, from handoff with Solutions Engineering to go-live: integrations, configuration, agent setup and launch
Build tailored solutions on top of Harmony when needed: complex agents, custom workflows, integrations and scripts
Own health and adoption metrics for your accounts, and ship the changes that move them
Run customer enablement and on-site technical sessions with IT and HR teams
Act as technical advisor to customer IT leaders on getting the most out of Harmony across IT, HR, finance and beyond
Partner with Support on escalations that need deep knowledge of the platform or the customer’s environment
Turn what you build in the field into reusable agents, templates and product feedback for Product and Engineering
Build internal tooling and automation that makes deployments faster and repeatable
3+ years as a TAM, Customer Success Engineer or Architect, FDE, or in a similar customer-facing technical role
Hands-on with APIs, webhooks, authentication (OAuth, SSO) and data integrations
Experience building with LLMs or AI agents: prompting, tool calling, multi-step workflows
Can own a customer deployment end to end and explain technical tradeoffs to a VP of IT
Clear communicator, in writing and in the room
Uses AI tools (Claude, ChatGPT, Copilot) as a natural part of how you work
Coding experience
Familiarity with ITSM concepts and enterprise IT environments
Experience at an early-stage B2B SaaS or AI company
Competitive salary and benefits package
Comprehensive health, dental, and vision benefits
401(k) with company match
A collaborative, fast-moving team in Downtown Manhattan
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\n\nABOUT THE ROLE\n\nHarmony is building an enterprise service management platform that runs itself. We need a Forward Deployed Engineer who takes new customers from signed contract to live, then makes Harmony work harder for them by building, configuring and extending our agents inside their environment.\n\nThis is an engineering role that sits with the customer. You’ll lead rollouts, write code when the out-of-the-box product isn’t enough, and be the technical advisor IT and HR leaders rely on. When a customer needs a complex agent built, you build it.\n\n\n\nWHAT YOU’LL DO\n\n - Lead rollouts for new accounts, from handoff with Solutions Engineering to go-live: integrations, configuration, agent setup and launch\n\n - Build tailored solutions on top of Harmony when needed: complex agents, custom workflows, integrations and scripts\n\n - Own health and adoption metrics for your accounts, and ship the changes that move them\n\n - Run customer enablement and on-site technical sessions with IT and HR teams\n\n - Act as technical advisor to customer IT leaders on getting the most out of Harmony across IT, HR, finance and beyond\n\n - Partner with Support on escalations that need deep knowledge of the platform or the customer’s environment\n\n - Turn what you build in the field into reusable agents, templates and product feedback for Product and Engineering\n\n - Build internal tooling and automation that makes deployments faster and repeatable\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n\n\n\nREQUIRED QUALIFICATIONS\n\n - 3+ years as a TAM, Customer Success Engineer or Architect, FDE, or in a similar customer-facing technical role\n\n - Hands-on with APIs, webhooks, authentication (OAuth, SSO) and data integrations\n\n - Experience building with LLMs or AI agents: prompting, tool calling, multi-step workflows\n\n - Can own a customer deployment end to end and explain technical tradeoffs to a VP of IT\n\n - Clear communicator, in writing and in the room\n\n - Uses AI tools (Claude, ChatGPT, Copilot) as a natural part of how you work\n\n\nPREFERRED QUALIFICATIONS\n\n - Coding experience \n\n - Familiarity with ITSM concepts and enterprise IT environments\n\n - Experience at an early-stage B2B SaaS or AI company\n\n\n\n\nWHAT WE OFFER\n\n - Competitive salary and benefits package\n\n - Comprehensive health, dental, and vision benefits\n\n - 401(k) with company match\n\n - A collaborative, fast-moving team in Downtown Manhattan\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":"$180K – $250K • Offers Equity","scrapeableCompensationSalarySummary":"$180K - $250K","compensationTiers":[{"id":"d0af1da0-2829-4de8-8c65-cd8dbb5ac501","tierSummary":"$180K – $250K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"4aee7cb9-132a-40e1-a9ef-7ea42edc9776","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"e2dd4cc7-5811-41a2-bd93-f4fd266d011a","summary":"$180K – $250K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":250000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":250000}]}},{"id":"df418490-5cc8-4578-8f1c-6dbe35b81109","title":"Solutions Engineer (Pre-Sales) - New York","department":"Solutions Engineering","team":"Solutions Engineering","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-11T21:52:13.347+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"54 w 21st street","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/df418490-5cc8-4578-8f1c-6dbe35b81109","applyUrl":"https://jobs.ashbyhq.com/harmony/df418490-5cc8-4578-8f1c-6dbe35b81109/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
We're looking for a Solutions Engineer to play a critical role in how we win new customers. You'll be the technical lead on deals from first discovery call through close, partnering with Account Executives to understand a prospect's environment, show them what's possible, and prove it works.
You'll be the person who proves the product delivers real value in a prospect's actual environment, not in a slide deck. That makes you one of the most important people in the sales process. When a prospect is evaluating us alongside competitors, your discovery, demos, and trial work are often what tip the decision.
This is a deeply technical, individual contributor role. You'll be hands-on with integrations, configurations, and architecture, while also being someone prospects trust and enjoy working with.
Lead technical discovery: uncover a prospect's current tools, workflows, pain points, and success criteria, and translate them into a clear technical win plan
Deliver tailored demos that map directly to each prospect's environment and use cases, for audiences ranging from IT practitioners to executive buyers
Design and run evaluations and POCs: scope success criteria, configure and integrate the product in the prospect's environment, and drive the trial to a clear decision
Be a key driver of deal outcomes, owning the technical win and removing blockers that stand between a prospect and a closed deal
Partner closely with Account Executives on deal strategy, account planning, competitive positioning, and forecasting technical risk
Own the technical side of the buying process, including security reviews, architecture discussions, RFPs, and integration questions
Dig into APIs, infrastructure, and code to solve complex technical challenges that come up during evaluations
Build repeatable demo environments, trial playbooks, and tooling that make the sales motion faster and more scalable
Ensure a clean handoff to Onboarding and post-sales so the value proven during the evaluation carries through to deployment
Feed insights from the field back to Product and Engineering: what prospects need, where we lose deals, and what would help close more
5+ years of experience in solutions engineering, software engineering, technical consulting, or a similar hands-on technical role (preferably with GTM exposure)
Strong technical depth: you’re comfortable working with APIs, cloud infrastructure, networking, scripting, and debugging complex systems
Proficiency in AI-assisted engineering workflows - you use tools like Claude Code, Codex, and similar LLM-based agents as a natural part of how you build, debug, and ship
Experience working alongside Sales as part of the deal cycle - you understand what it takes to win a technical evaluation and can operate with a sense of urgency when a deal depends on it
Experience running implementations or technical onboarding across multiple customers simultaneously
Self-directed problem solver who thrives in ambiguous, fast-moving environments
Domain knowledge in IT operations, IT infrastructure, or IT service management (e.g., ITSM, monitoring, endpoint management, networking)
Experience supporting or participating in technical evaluations, POCs, or pilot programs
Background in software development - you've built and shipped production code
Competitive salary and benefits package
Comprehensive health, dental, and vision benefits
401(k) with company match
A collaborative, fast-moving team in Downtown Manhattan
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\n\nABOUT THE ROLE\n\nWe're looking for a Solutions Engineer to play a critical role in how we win new customers. You'll be the technical lead on deals from first discovery call through close, partnering with Account Executives to understand a prospect's environment, show them what's possible, and prove it works.\n\nYou'll be the person who proves the product delivers real value in a prospect's actual environment, not in a slide deck. That makes you one of the most important people in the sales process. When a prospect is evaluating us alongside competitors, your discovery, demos, and trial work are often what tip the decision.\n\nThis is a deeply technical, individual contributor role. You'll be hands-on with integrations, configurations, and architecture, while also being someone prospects trust and enjoy working with.\n\n\n\nWHAT YOU'LL DO\n\n - Lead technical discovery: uncover a prospect's current tools, workflows, pain points, and success criteria, and translate them into a clear technical win plan\n\n - Deliver tailored demos that map directly to each prospect's environment and use cases, for audiences ranging from IT practitioners to executive buyers\n\n - Design and run evaluations and POCs: scope success criteria, configure and integrate the product in the prospect's environment, and drive the trial to a clear decision\n\n - Be a key driver of deal outcomes, owning the technical win and removing blockers that stand between a prospect and a closed deal\n\n - Partner closely with Account Executives on deal strategy, account planning, competitive positioning, and forecasting technical risk\n\n - Own the technical side of the buying process, including security reviews, architecture discussions, RFPs, and integration questions\n\n - Dig into APIs, infrastructure, and code to solve complex technical challenges that come up during evaluations\n\n - Build repeatable demo environments, trial playbooks, and tooling that make the sales motion faster and more scalable\n\n - Ensure a clean handoff to Onboarding and post-sales so the value proven during the evaluation carries through to deployment\n\n - Feed insights from the field back to Product and Engineering: what prospects need, where we lose deals, and what would help close more\n \n \n\n\nWHAT WE’RE LOOKING FOR\n\n\n\n\nREQUIRED QUALIFICATIONS\n\n - 5+ years of experience in solutions engineering, software engineering, technical consulting, or a similar hands-on technical role (preferably with GTM exposure)\n\n - Strong technical depth: you’re comfortable working with APIs, cloud infrastructure, networking, scripting, and debugging complex systems\n\n - Proficiency in AI-assisted engineering workflows - you use tools like Claude Code, Codex, and similar LLM-based agents as a natural part of how you build, debug, and ship\n\n - Experience working alongside Sales as part of the deal cycle - you understand what it takes to win a technical evaluation and can operate with a sense of urgency when a deal depends on it\n\n - Experience running implementations or technical onboarding across multiple customers simultaneously\n\n - Self-directed problem solver who thrives in ambiguous, fast-moving environments\n \n \n\n\nPREFERRED QUALIFICATIONS\n\n - Domain knowledge in IT operations, IT infrastructure, or IT service management (e.g., ITSM, monitoring, endpoint management, networking)\n\n - Experience supporting or participating in technical evaluations, POCs, or pilot programs\n\n - Background in software development - you've built and shipped production code\n \n \n\n\nWHAT WE OFFER\n\n - Competitive salary and benefits package\n\n - Comprehensive health, dental, and vision benefits\n\n - 401(k) with company match\n\n - A collaborative, fast-moving team in Downtown Manhattan\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":"$200K – $260K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $260K","compensationTiers":[{"id":"16255fd4-bb64-4be8-82db-773ae2b86a77","tierSummary":"$200K – $260K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"d16ce853-d25b-42f4-9e64-5109bcb9ee87","summary":"$200K – $260K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":260000},{"id":"f4f313f3-361c-410a-b453-a95d6aa44024","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":260000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"9ea66f36-6562-4dbd-b09e-1ee5b0c9c7ae","title":"Account Executive - East Region US (Remote)","department":"Sales","team":"Sales","employmentType":"FullTime","location":"United States - Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-26T12:18:44.007+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/9ea66f36-6562-4dbd-b09e-1ee5b0c9c7ae","applyUrl":"https://jobs.ashbyhq.com/harmony/9ea66f36-6562-4dbd-b09e-1ee5b0c9c7ae/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
What you’ll do
Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota
Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers
Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value
Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you
Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets
Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning
Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team
Required qualifications
5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets
Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers
Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives
Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes
High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it
Disciplined with CRM and sales tooling (e.g., Salesforce), including modern AI tools/techniques, and rigorous about pipeline management and forecasting
Based on the United States East Region, preferably Boston or the Washington metropolitan area (DMV) area. Willingness to travel occasionally to customer meetings, events and conferences is required
Preferred qualifications
Experience selling ITSM, IT operations, observability, security, or workflow/process automation software
Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus
Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion
History of top performance - President’s Club, top-decile ranking, or rapid promotion
Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes
Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)
What We Offer
Competitive salary and equity
Comprehensive medical, dental, and vision coverage
401(k), with company matching
Top-tier in-office gear or stipend for home office (for remote employees), and
Many more.
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\nWhat you’ll do\n\n - Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota\n\n - Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers\n\n - Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value\n\n - Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you\n\n - Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets\n\n - Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning\n\n - Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team\n\nRequired qualifications\n\n - 5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets\n\n - Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers\n\n - Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives\n\n - Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes\n\n - High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it\n\n - Disciplined with CRM and sales tooling (e.g., Salesforce), including modern AI tools/techniques, and rigorous about pipeline management and forecasting\n\n - Based on the United States East Region, preferably Boston or the Washington metropolitan area (DMV) area. Willingness to travel occasionally to customer meetings, events and conferences is required\n\nPreferred qualifications\n\n - Experience selling ITSM, IT operations, observability, security, or workflow/process automation software\n\n - Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus\n\n - Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion\n\n - History of top performance - President’s Club, top-decile ranking, or rapid promotion\n\n - Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes\n\n - Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)\n\nWhat We Offer\n\n - Competitive salary and equity\n\n - Comprehensive medical, dental, and vision coverage\n\n - 401(k), with company matching\n\n - Top-tier in-office gear or stipend for home office (for remote employees), and \n\n - Many more.\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":"$260K – $320K • Offers Equity • Offers Commission • ~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","scrapeableCompensationSalarySummary":"$260K - $320K","compensationTiers":[{"id":"02799011-bb70-4a48-bae4-1cb4ecbf8d35","tierSummary":"OTE range of $260K – $320K • Offers Equity • Offers Commission • ~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","title":null,"additionalInformation":"~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","components":[{"id":"ed9ea23a-f286-48ad-8ba9-9c0e1083640c","summary":"OTE range of $260K – $320K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":260000,"maxValue":320000},{"id":"ece9ca47-94fe-4619-aea0-a59c094ca899","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"71ea4a0e-a6fc-46a8-a7e1-be7699182ef4","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":260000,"maxValue":320000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"543ae211-5e41-4be7-97b3-78e2d43a0b0b","title":"Account Executive - SF Bay Area (Remote)","department":"Sales","team":"Sales","employmentType":"FullTime","location":"United States - Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-25T19:41:38.671+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/543ae211-5e41-4be7-97b3-78e2d43a0b0b","applyUrl":"https://jobs.ashbyhq.com/harmony/543ae211-5e41-4be7-97b3-78e2d43a0b0b/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
What you’ll do
Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota
Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers
Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value
Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you
Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets
Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning
Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team
Required qualifications
5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets
Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers
Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives
Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes
High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it
Disciplined with CRM and sales tooling (e.g., Salesforce), including modern AI tools/techniques, and rigorous about pipeline management and forecasting
Based on the United States West Coast, preferably the San Francisco Bay Area. Also open to the right candidate in Los Angeles or Seattle regions. Willingness to travel occasionally to customer meetings, events and conferences is required
Preferred qualifications
Experience selling ITSM, IT operations, observability, security, or workflow/process automation software
Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus
Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion
History of top performance - President’s Club, top-decile ranking, or rapid promotion
Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes
Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)
What We Offer
Competitive salary and equity
Comprehensive medical, dental, and vision coverage
401(k), with company matching
Top-tier in-office gear or stipend for home office (for remote employees), and
Many more.
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\nWhat you’ll do\n\n - Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota\n\n - Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers\n\n - Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value\n\n - Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you\n\n - Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets\n\n - Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning\n\n - Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team\n\nRequired qualifications\n\n - 5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets\n\n - Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers\n\n - Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives\n\n - Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes\n\n - High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it\n\n - Disciplined with CRM and sales tooling (e.g., Salesforce), including modern AI tools/techniques, and rigorous about pipeline management and forecasting\n\n - Based on the United States West Coast, preferably the San Francisco Bay Area. Also open to the right candidate in Los Angeles or Seattle regions. Willingness to travel occasionally to customer meetings, events and conferences is required\n\nPreferred qualifications\n\n - Experience selling ITSM, IT operations, observability, security, or workflow/process automation software\n\n - Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus\n\n - Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion\n\n - History of top performance - President’s Club, top-decile ranking, or rapid promotion\n\n - Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes\n\n - Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)\n\nWhat We Offer\n\n - Competitive salary and equity\n\n - Comprehensive medical, dental, and vision coverage\n\n - 401(k), with company matching\n\n - Top-tier in-office gear or stipend for home office (for remote employees), and \n\n - Many more.\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":"$260K – $320K • Offers Equity • Offers Commission • ~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","scrapeableCompensationSalarySummary":"$260K - $320K","compensationTiers":[{"id":"b3f9af3e-854f-4d3e-8064-1925b1cdec60","tierSummary":"OTE range of $260K – $320K • Offers Equity • Offers Commission • ~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","title":null,"additionalInformation":"~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","components":[{"id":"66538733-0b40-4602-b290-dec8e49ab19e","summary":"OTE range of $260K – $320K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":260000,"maxValue":320000},{"id":"fe4c17e2-3bef-483d-b162-48fee405d3e1","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"d4e7e5e5-e16b-404a-88f4-963841bafc11","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":260000,"maxValue":320000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"c5eb984a-d14c-4ee4-a77c-c03056d5bf1f","title":"Account Executive - Central Region US (Remote)","department":"Sales","team":"Sales","employmentType":"FullTime","location":"United States - Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-26T12:18:57.693+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/c5eb984a-d14c-4ee4-a77c-c03056d5bf1f","applyUrl":"https://jobs.ashbyhq.com/harmony/c5eb984a-d14c-4ee4-a77c-c03056d5bf1f/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
What you’ll do
Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota
Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers
Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value
Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you
Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets
Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning
Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team
Required qualifications
5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets
Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers
Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives
Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes
High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it
Disciplined with CRM and sales tooling (e.g., Salesforce), including modern AI tools/techniques, and rigorous about pipeline management and forecasting
Based on the United States Central Region, preferably Dallas, Austin or Chicago. Willingness to travel occasionally to customer meetings, events and conferences is required
Preferred qualifications
Experience selling ITSM, IT operations, observability, security, or workflow/process automation software
Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus
Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion
History of top performance - President’s Club, top-decile ranking, or rapid promotion
Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes
Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)
What We Offer
Competitive salary and equity
Comprehensive medical, dental, and vision coverage
401(k), with company matching
Top-tier in-office gear or stipend for home office (for remote employees), and
Many more.
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\nWhat you’ll do\n\n - Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota\n\n - Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers\n\n - Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value\n\n - Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you\n\n - Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets\n\n - Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning\n\n - Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team\n\nRequired qualifications\n\n - 5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets\n\n - Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers\n\n - Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives\n\n - Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes\n\n - High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it\n\n - Disciplined with CRM and sales tooling (e.g., Salesforce), including modern AI tools/techniques, and rigorous about pipeline management and forecasting\n\n - Based on the United States Central Region, preferably Dallas, Austin or Chicago. Willingness to travel occasionally to customer meetings, events and conferences is required\n\nPreferred qualifications\n\n - Experience selling ITSM, IT operations, observability, security, or workflow/process automation software\n\n - Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus\n\n - Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion\n\n - History of top performance - President’s Club, top-decile ranking, or rapid promotion\n\n - Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes\n\n - Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)\n\nWhat We Offer\n\n - Competitive salary and equity\n\n - Comprehensive medical, dental, and vision coverage\n\n - 401(k), with company matching\n\n - Top-tier in-office gear or stipend for home office (for remote employees), and \n\n - Many more.\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":"$260K – $320K • Offers Equity • Offers Commission • ~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","scrapeableCompensationSalarySummary":"$260K - $320K","compensationTiers":[{"id":"3903b62c-94ee-4410-8644-ef15ad281b47","tierSummary":"OTE range of $260K – $320K • Offers Equity • Offers Commission • ~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","title":null,"additionalInformation":"~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","components":[{"id":"265c7ba4-4924-4d94-a226-f16462bb25d7","summary":"OTE range of $260K – $320K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":260000,"maxValue":320000},{"id":"0cab2da5-a2ee-4e7b-81df-3614190929b2","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"d1242731-7c32-4e37-8aa6-263527b9aa7b","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":260000,"maxValue":320000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"3a285643-bcd4-4baa-9189-f23113948e79","title":"Account Executive - New York (HQ)","department":"Sales","team":"Sales","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-26T12:18:53.221+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"54 w 21st street","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/3a285643-bcd4-4baa-9189-f23113948e79","applyUrl":"https://jobs.ashbyhq.com/harmony/3a285643-bcd4-4baa-9189-f23113948e79/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
What you’ll do
Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota
Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers
Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value
Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you
Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets
Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning
Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team
Required qualifications
5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets
Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers
Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives
Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes
High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it
Disciplined with CRM and sales tooling (e.g., Salesforce), including modern AI tools/techniques, and rigorous about pipeline management and forecasting
Based in the New York area with willingness to be in the office, at HQ, daily. Willingness to travel occasionally to customer meetings, events and conferences is required
Preferred qualifications
Experience selling ITSM, IT operations, observability, security, or workflow/process automation software
Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus
Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion
History of top performance - President’s Club, top-decile ranking, or rapid promotion
Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes
Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)
What We Offer
Competitive salary and equity
Comprehensive medical, dental, and vision coverage
401(k), with company matching
Top-tier in-office gear or stipend for home office (for remote employees), and
Many more.
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\nWhat you’ll do\n\n - Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota\n\n - Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers\n\n - Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value\n\n - Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you\n\n - Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets\n\n - Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning\n\n - Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team\n\nRequired qualifications\n\n - 5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets\n\n - Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers\n\n - Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives\n\n - Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes\n\n - High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it\n\n - Disciplined with CRM and sales tooling (e.g., Salesforce), including modern AI tools/techniques, and rigorous about pipeline management and forecasting\n\n - Based in the New York area with willingness to be in the office, at HQ, daily. Willingness to travel occasionally to customer meetings, events and conferences is required\n\nPreferred qualifications\n\n - Experience selling ITSM, IT operations, observability, security, or workflow/process automation software\n\n - Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus\n\n - Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion\n\n - History of top performance - President’s Club, top-decile ranking, or rapid promotion\n\n - Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes\n\n - Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)\n\nWhat We Offer\n\n - Competitive salary and equity\n\n - Comprehensive medical, dental, and vision coverage\n\n - 401(k), with company matching\n\n - Top-tier in-office gear or stipend for home office (for remote employees), and \n\n - Many more.\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":"$260K – $320K • Offers Equity • Offers Commission • ~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","scrapeableCompensationSalarySummary":"$260K - $320K","compensationTiers":[{"id":"dfcd6515-0ac2-4f40-808f-25bc93654bec","tierSummary":"OTE range of $260K – $320K • Offers Equity • Offers Commission • ~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","title":null,"additionalInformation":"~50/50 base-variable split. Actual compensation will be based on skills, experience, and location. The total compensation package also includes benefits, and equity.","components":[{"id":"361f09f6-c124-47e7-9eda-ef19af1f7904","summary":"OTE range of $260K – $320K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":260000,"maxValue":320000},{"id":"b8f10975-f659-4bff-b888-3d0034edbf01","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"1458e0a8-24f2-488d-a55a-a8c062b0aea9","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":260000,"maxValue":320000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"c4c5655f-c3b3-4aa0-9eab-f09236334e6e","title":"AI-First Marketing Generalist & Agent Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-10T21:24:44.138+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"54 w 21st street","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/c4c5655f-c3b3-4aa0-9eab-f09236334e6e","applyUrl":"https://jobs.ashbyhq.com/harmony/c4c5655f-c3b3-4aa0-9eab-f09236334e6e/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
Company: Harmony Reports to: Gadi BenMark, CMO Team: You, plus a workforce of AI marketing agents (paid media, copy, research, orchestration). Location: New York City. Strong preference for in-office 4 days a week. Level / comp: Flexible, calibrated to the person. We'll scope seniority and compensation to the right builder rather than force-fit a band.
We sell AI agents. We run our marketing on them too. We need the human who commands that agent workforce, owns the output, and moves fast enough that the CMO can stay on strategy.
Harmony is an AI-native company. Our marketing should be the proof.
Today the CMO directs the agents, runs paid, builds the decks, writes the keynotes, and ships the banners. That does not scale. This role takes the operating layer off the CMO's plate: you run paid media across every channel, you produce the brand and content output AI-first, and you make the agents themselves better over time.
This is not a MarTech or Marketing Operations role. That function is owned. This role owns creative, content, and paid growth, executed through AI agents.
Own the whole email program:
Launch and product announcements
Webinar and event invites
Nurture and follow-up sequences
Newsletters
Agents draft, segment, and quality-check the work.
You set the strategy, judge the output, and own the results.
Run a real test discipline: judge the subject line on opens and the body on clicks, never in the same split.
Own deliverability and list health:
Sender reputation
Domain rotation
Inbox placement
Report in pipeline and meetings, not just opens.
Own the program end to end:
Vendor selection
Lead specifications and ideal customer profile (ICP) filters
The assets that go out
Build the follow-up engine that turns a syndicated lead into a conversation, with every email carrying the bridge from the source to Harmony.
Judge every vendor and every asset on cost per completed meeting, not lead volume.
Own conversion on the website and on every campaign landing page, including the ones Tal sends paid traffic to.
Run a continuous test program: hypothesis, build, ship, read, repeat. Agents generate and quality-check the variants.
Own the conversion mechanics:
Forms and field counts
Calls to action
Page structure and proof placement
Report what moved the number and what did not.
Create and refresh the website content:
Product and platform pages
Use cases and guides
Comparison pages
Knowledge articles and the blog
Write for three readers:
The buyer
The search engine
The AI answer engine that quotes us
Track where Harmony shows up in AI answers for the questions our buyers ask, and feed what you learn back into the pages.
Work from the keyword and topic plan already in place, and extend it with the buyer language from our sales calls.
Launch and run connected TV (CTV) as the first advanced channel, then other channels beyond search and social as the data supports.
Own the full test:
Audience and budget
Creative, including agent-generated video
Measurement, including whether the channel adds results we would not have gotten anyway
Start small, prove it, then scale or kill it.
Build new agents, not just run them:
Instructions and skills
Workflows
Connections to our tools
Brief agents the way you would brief a sharp teammate: what, when, and how, not line-by-line prompts.
Share what you build with Tal, and take what he builds, so the whole system compounds.
Close the loop: capture what worked and promote it into the system.
Own planning and execution end to end.
Report crisply, in numbers:
What shipped
What is working
What you would change
Bring decisions to the CMO, not tasks.
Real jobs you would delegate and direct in your first 90 days. Each is written so a stranger could check it is done, which is exactly how you will brief the agents.
An email engine: a flagship nurture rebuilt as segmented flavors, each with two subject lines and two bodies, drafted by agents from real buyer language in our sales calls, with a test plan attached.
A weekly email health readout: how the program is performing from first open to pipeline, ending in one recommended action.
A syndication scorecard: every vendor ranked on cost per completed meeting, plus a follow-up sequence where each email carries the source-to-Harmony bridge.
A ranked CRO test backlog: built from analytics and on-page behavior, with the first tests live inside 30 days.
Landing pages run through a \"copy tournament\": multiple versions judged by adversarial agents before anything ships.
A website refresh pass: top pages rewritten with a clear definition in the first 50 words and a comparison table, so they work for search and for AI answers.
A monthly AI-answer visibility check: the questions our buyers ask, run across the major AI answer engines, with where we appear and where we do not.
A CTV test plan: one page that says who we reach, what we spend, and when we kill it. Then launched.
A quarterly \"kill Harmony\" red-team: an agent playing our top competitor's CMO, hunting the holes in our website positioning.
One funnel view: first touch to pipeline across every channel you own, so each one is judged on the same scoreboard.
The operating method behind all of it: you brief work as a goal with a checkable \"Done when...\" bar, not a vague task. Vague briefs loop forever. Checkable ones get finished.
You've built things on the internet. Side projects, a newsletter, a viral experiment, a micro-tool, a channel you grew. You make things because you can't not.
You hand off whole jobs, not just tasks. The bar is not \"AI helps me work faster.\" It's that you delegate entire jobs to agents that overdeliver, then direct and judge the output. You manage AI like a manager, not a user.
You're a true generalist. Comfortable being part-strategist, part-copywriter, part-designer, part-analyst in the same afternoon. You'd rather own a channel end-to-end than hand off between silos.
You're fluent in paid. You've run real budgets across more than one channel and can read a performance report and act on it.
You get inside the head of our buyers. You can think like a stretched IT or HR leader, feel their pains and pressures, and use that to judge what will actually land before you spend a dollar or ship a slide. Customer-centric thinking is how you separate the agent output that works from the output that only looks good.
You have taste. You know the difference between AI output and good AI output, and you close that gap by hand.
You move at hacker speed. You ship the MVP, measure, and iterate. You don't wait for permission or perfect.
You write well. Clear, concise, no fluff. You can make a slide, a banner, and a LinkedIn post all sound like us.
B2B SaaS or developer / IT-audience experience.
Hands-on with no-code and automation tools (Zapier, Make, n8n, Retool, or similar) and with LLM tooling.
Design sensibility in a deck tool and a basic creative tool.
Comfortable behind a camera and in a video-editing tool, and willing to travel to customer sites for shoots.
You've stood up a paid channel from zero.
Show us something you built and grew yourself. The scrappier and more self-directed, the better.
Show us a marketing agent, workflow, or automation you set up, and what it now does without you.
A short live exercise: take one Harmony asset (a deck slide, an ad, a banner) and make it better with agents in front of us. We care how you direct the work, not just the result. Bonus if you frame it as a goal with a checkable \"Done when...\" bar.
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\n\nAI-FIRST MARKETING GENERALIST & AGENT MANAGER\n\nCompany: Harmony Reports to: Gadi BenMark, CMO Team: You, plus a workforce of AI marketing agents (paid media, copy, research, orchestration). Location: New York City. Strong preference for in-office 4 days a week. Level / comp: Flexible, calibrated to the person. We'll scope seniority and compensation to the right builder rather than force-fit a band.\n\n \n \n\n\nTHE ONE-LINE VERSION\n\nWe sell AI agents. We run our marketing on them too. We need the human who commands that agent workforce, owns the output, and moves fast enough that the CMO can stay on strategy.\n\n \n \n\n\nWHY THIS ROLE EXISTS\n\nHarmony is an AI-native company. Our marketing should be the proof.\n\nToday the CMO directs the agents, runs paid, builds the decks, writes the keynotes, and ships the banners. That does not scale. This role takes the operating layer off the CMO's plate: you run paid media across every channel, you produce the brand and content output AI-first, and you make the agents themselves better over time.\n\nThis is not a MarTech or Marketing Operations role. That function is owned. This role owns creative, content, and paid growth, executed through AI agents.\n\n \n \n\n\nWHAT YOU'LL OWN\n\n\n1. EMAIL MARKETING, RUN AGENTICALLY\n\n - Own the whole email program:\n \n - Launch and product announcements\n \n - Webinar and event invites\n \n - Nurture and follow-up sequences\n \n - Newsletters\n\n - Agents draft, segment, and quality-check the work.\n\n - You set the strategy, judge the output, and own the results.\n\n - Run a real test discipline: judge the subject line on opens and the body on clicks, never in the same split.\n\n - Own deliverability and list health:\n \n - Sender reputation\n \n - Domain rotation\n \n - Inbox placement\n\n - Report in pipeline and meetings, not just opens.\n\n\n2. CONTENT SYNDICATION\n\n - Own the program end to end:\n \n - Vendor selection\n \n - Lead specifications and ideal customer profile (ICP) filters\n \n - The assets that go out\n\n - Build the follow-up engine that turns a syndicated lead into a conversation, with every email carrying the bridge from the source to Harmony.\n\n - Judge every vendor and every asset on cost per completed meeting, not lead volume.\n\n\n3. CONVERSION RATE OPTIMIZATION (CRO) ACROSS THE WEBSITE AND LANDING PAGES\n\n - Own conversion on the website and on every campaign landing page, including the ones Tal sends paid traffic to.\n\n - Run a continuous test program: hypothesis, build, ship, read, repeat. Agents generate and quality-check the variants.\n\n - Own the conversion mechanics:\n \n - Forms and field counts\n \n - Calls to action\n \n - Page structure and proof placement\n\n - Report what moved the number and what did not.\n\n\n4. WEBSITE CONTENT, BUILT FOR SEARCH ENGINE OPTIMIZATION (SEO), ANSWER ENGINE OPTIMIZATION (AEO), AND GENERATIVE ENGINE OPTIMIZATION (GEO)\n\n - Create and refresh the website content:\n \n - Product and platform pages\n \n - Use cases and guides\n \n - Comparison pages\n \n - Knowledge articles and the blog\n\n - Write for three readers:\n \n - The buyer\n \n - The search engine\n \n - The AI answer engine that quotes us\n\n - Track where Harmony shows up in AI answers for the questions our buyers ask, and feed what you learn back into the pages.\n\n - Work from the keyword and topic plan already in place, and extend it with the buyer language from our sales calls.\n\n\n5. ADVANCED PAID CHANNELS\n\n - Launch and run connected TV (CTV) as the first advanced channel, then other channels beyond search and social as the data supports.\n\n - Own the full test:\n \n - Audience and budget\n \n - Creative, including agent-generated video\n \n - Measurement, including whether the channel adds results we would not have gotten anyway\n\n - Start small, prove it, then scale or kill it.\n\n\n6. BUILD AND IMPROVE THE AGENTS\n\n - Build new agents, not just run them:\n \n - Instructions and skills\n \n - Workflows\n \n - Connections to our tools\n\n - Brief agents the way you would brief a sharp teammate: what, when, and how, not line-by-line prompts.\n\n - Share what you build with Tal, and take what he builds, so the whole system compounds.\n\n - Close the loop: capture what worked and promote it into the system.\n\n\n7. WORK DIRECTLY AND CLOSELY WITH THE CMO\n\n - Own planning and execution end to end.\n\n - Report crisply, in numbers:\n \n - What shipped\n \n - What is working\n \n - What you would change\n\n - Bring decisions to the CMO, not tasks.\n\n \n\n\nTHE WORK YOU'LL HAND OFF TO AGENTS (A STARTER SET)\n\nReal jobs you would delegate and direct in your first 90 days. Each is written so a stranger could check it is done, which is exactly how you will brief the agents.\n\n - An email engine: a flagship nurture rebuilt as segmented flavors, each with two subject lines and two bodies, drafted by agents from real buyer language in our sales calls, with a test plan attached.\n\n - A weekly email health readout: how the program is performing from first open to pipeline, ending in one recommended action.\n\n - A syndication scorecard: every vendor ranked on cost per completed meeting, plus a follow-up sequence where each email carries the source-to-Harmony bridge.\n\n - A ranked CRO test backlog: built from analytics and on-page behavior, with the first tests live inside 30 days.\n\n - Landing pages run through a \"copy tournament\": multiple versions judged by adversarial agents before anything ships.\n\n - A website refresh pass: top pages rewritten with a clear definition in the first 50 words and a comparison table, so they work for search and for AI answers.\n\n - A monthly AI-answer visibility check: the questions our buyers ask, run across the major AI answer engines, with where we appear and where we do not.\n\n - A CTV test plan: one page that says who we reach, what we spend, and when we kill it. Then launched.\n\n - A quarterly \"kill Harmony\" red-team: an agent playing our top competitor's CMO, hunting the holes in our website positioning.\n\n - One funnel view: first touch to pipeline across every channel you own, so each one is judged on the same scoreboard.\n\nThe operating method behind all of it: you brief work as a goal with a checkable \"Done when...\" bar, not a vague task. Vague briefs loop forever. Checkable ones get finished.\n\n \n \n\n\nWHO YOU ARE\n\n - You've built things on the internet. Side projects, a newsletter, a viral experiment, a micro-tool, a channel you grew. You make things because you can't not.\n\n - You hand off whole jobs, not just tasks. The bar is not \"AI helps me work faster.\" It's that you delegate entire jobs to agents that overdeliver, then direct and judge the output. You manage AI like a manager, not a user.\n\n - You're a true generalist. Comfortable being part-strategist, part-copywriter, part-designer, part-analyst in the same afternoon. You'd rather own a channel end-to-end than hand off between silos.\n\n - You're fluent in paid. You've run real budgets across more than one channel and can read a performance report and act on it.\n\n - You get inside the head of our buyers. You can think like a stretched IT or HR leader, feel their pains and pressures, and use that to judge what will actually land before you spend a dollar or ship a slide. Customer-centric thinking is how you separate the agent output that works from the output that only looks good.\n\n - You have taste. You know the difference between AI output and good AI output, and you close that gap by hand.\n\n - You move at hacker speed. You ship the MVP, measure, and iterate. You don't wait for permission or perfect.\n\n - You write well. Clear, concise, no fluff. You can make a slide, a banner, and a LinkedIn post all sound like us.\n\n \n \n\n\nNICE TO HAVE\n\n - B2B SaaS or developer / IT-audience experience.\n\n - Hands-on with no-code and automation tools (Zapier, Make, n8n, Retool, or similar) and with LLM tooling.\n\n - Design sensibility in a deck tool and a basic creative tool.\n\n - Comfortable behind a camera and in a video-editing tool, and willing to travel to customer sites for shoots.\n\n - You've stood up a paid channel from zero.\n\n \n \n\n\nHOW WE'LL EVALUATE YOU (THE WORK SAMPLE BEATS THE RESUME)\n\n - Show us something you built and grew yourself. The scrappier and more self-directed, the better.\n\n - Show us a marketing agent, workflow, or automation you set up, and what it now does without you.\n\n - A short live exercise: take one Harmony asset (a deck slide, an ad, a banner) and make it better with agents in front of us. We care how you direct the work, not just the result. Bonus if you frame it as a goal with a checkable \"Done when...\" bar.\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":"$120K – $175K","scrapeableCompensationSalarySummary":"$120K - $175K","compensationTiers":[{"id":"cbbadc35-5a5e-49c6-86ca-dd48981e6a79","tierSummary":"$120K – $175K","title":null,"additionalInformation":null,"components":[{"id":"857c94ea-7d50-4fb4-96d3-a3fcf2a83da1","summary":"$120K – $175K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":175000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":175000}]}},{"id":"23f81e08-914d-4e14-8ec9-c4f8432de46c","title":"Field Marketing Manager ","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-09T13:31:52.525+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"54 w 21st street","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/23f81e08-914d-4e14-8ec9-c4f8432de46c","applyUrl":"https://jobs.ashbyhq.com/harmony/23f81e08-914d-4e14-8ec9-c4f8432de46c/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
The role in one line: Own your events end to end, from selection through the renewal decision. Pipeline is the scoreboard, not booth traffic.
How the team works: You're one of our field marketing managers. Each of us owns our own events end to end. You run yours like they're your business.
Your events, full lifecycle, start to finish. From the moment a contract is signed to the week-4 post-event metrics review and the renew-or-drop decision. Tradeshows, summits, executive roundtables, and dinners.
Creative, daring ideas that make us punch above our weight. For every event you own, come up with out-of-the-box, buzz-worthy ideas so a small company stands out in a crowded hall. Tap the team's collective creativity, then run with the boldest ones. The best ideas do two things at once: they land hard with the attendees in that room, and they sharpen our brand and our message. We're small, nimble, fast-growing, and daring, and our presence should feel that way.
Event selection and go/no-go calls. Score an event's real ICP fit before we commit. Know the difference between show-wide traffic and the traffic that reaches our booth. Walk away from the wrong events.
The cost-per-meeting engine. Every event is judged on two numbers: completed ICP meetings and cost per completed ICP meeting.
Vendor and organizer negotiation. Push on package tiers, speaking slots, and pricing. Confirm what's included before you spend. Shop cheaper alternatives instead of defaulting to the expensive option.
On-the-ground execution with zero slips. Booth logistics, swag shipping and advance-warehouse deadlines, hotel and travel timing, scanner counts, giveaways and over-ordering. Nothing surprises you on site.
Full team coverage of the event, end to end. Make sure our collective team (marketing, sales, SEs) covers the event completely, from opening to close. Everyone arrives on time, stays through the end, and shows up for the post-event debrief.
Booth coverage and prep. Individual and group prep before each event, booth coverage arranged so we maximize the performance of the event, and post-event follow-up that actually converts.
A reusable playbook for your events. Turn each event into a system, not a one-off. A keep / add / cut / rework review after every event so the next one is better and cheaper.
Reporting upward. A clean dashboard with targets, actuals, and percent-to-goal that you can present to the CMO and leadership.
A builder and a manager in one seat. Strategic planning, program building, and hands-on execution. You take an event and run it like an owner.
Creative and daring. You generate bold, unexpected ideas and you're comfortable making a splash on a startup budget. You'd rather be talked about than blend in.
Comfortable with numbers. You model scenarios, set a cost-per-meeting bar, and defend a renewal decision with math, not vibes.
Detail-obsessed operator. You catch the shipping deadline and the fine print in the sponsorship package before they catch you.
Resourceful under budget. You engineer around cost: cheaper speaking alternatives, free tools, rep networks, partner happy hours. You treat spend as a last resort, not a first move.
Asks the right questions before spending. Everything gets examined on one test: its potential to drive more ICP meetings from the event.
Ideally NYC-based. Our office is in the Flatiron district in New York City.
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\n\nFIELD MARKETING MANAGER, HARMONY\n\nThe role in one line: Own your events end to end, from selection through the renewal decision. Pipeline is the scoreboard, not booth traffic.\n\nHow the team works: You're one of our field marketing managers. Each of us owns our own events end to end. You run yours like they're your business.\n\n\nWHAT YOU'LL OWN\n\n - Your events, full lifecycle, start to finish. From the moment a contract is signed to the week-4 post-event metrics review and the renew-or-drop decision. Tradeshows, summits, executive roundtables, and dinners.\n\n - Creative, daring ideas that make us punch above our weight. For every event you own, come up with out-of-the-box, buzz-worthy ideas so a small company stands out in a crowded hall. Tap the team's collective creativity, then run with the boldest ones. The best ideas do two things at once: they land hard with the attendees in that room, and they sharpen our brand and our message. We're small, nimble, fast-growing, and daring, and our presence should feel that way.\n\n - Event selection and go/no-go calls. Score an event's real ICP fit before we commit. Know the difference between show-wide traffic and the traffic that reaches our booth. Walk away from the wrong events.\n\n - The cost-per-meeting engine. Every event is judged on two numbers: completed ICP meetings and cost per completed ICP meeting.\n\n - Vendor and organizer negotiation. Push on package tiers, speaking slots, and pricing. Confirm what's included before you spend. Shop cheaper alternatives instead of defaulting to the expensive option.\n\n - On-the-ground execution with zero slips. Booth logistics, swag shipping and advance-warehouse deadlines, hotel and travel timing, scanner counts, giveaways and over-ordering. Nothing surprises you on site.\n\n - Full team coverage of the event, end to end. Make sure our collective team (marketing, sales, SEs) covers the event completely, from opening to close. Everyone arrives on time, stays through the end, and shows up for the post-event debrief.\n\n - Booth coverage and prep. Individual and group prep before each event, booth coverage arranged so we maximize the performance of the event, and post-event follow-up that actually converts.\n\n - A reusable playbook for your events. Turn each event into a system, not a one-off. A keep / add / cut / rework review after every event so the next one is better and cheaper.\n\n - Reporting upward. A clean dashboard with targets, actuals, and percent-to-goal that you can present to the CMO and leadership.\n\n\nWHAT WE'RE LOOKING FOR\n\n - A builder and a manager in one seat. Strategic planning, program building, and hands-on execution. You take an event and run it like an owner.\n\n - Creative and daring. You generate bold, unexpected ideas and you're comfortable making a splash on a startup budget. You'd rather be talked about than blend in.\n\n - Comfortable with numbers. You model scenarios, set a cost-per-meeting bar, and defend a renewal decision with math, not vibes.\n\n - Detail-obsessed operator. You catch the shipping deadline and the fine print in the sponsorship package before they catch you.\n\n - Resourceful under budget. You engineer around cost: cheaper speaking alternatives, free tools, rep networks, partner happy hours. You treat spend as a last resort, not a first move.\n\n - Asks the right questions before spending. Everything gets examined on one test: its potential to drive more ICP meetings from the event.\n\n - Ideally NYC-based. Our office is in the Flatiron district in New York City.\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":"$120K – $150K • Offers equity.","scrapeableCompensationSalarySummary":"$120K - $150K","compensationTiers":[{"id":"22da45af-ece2-4cdb-bf36-42b4607594a7","tierSummary":"$120K – $150K • Offers equity.","title":null,"additionalInformation":"Offers equity.","components":[{"id":"cf3c5107-7fc3-4c08-aabe-e6481aae4811","summary":"$120K – $150K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":150000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":150000}]}},{"id":"42e136ae-4609-442a-aea4-e9a0e623c3c0","title":"Support Engineer - New York","department":"Solutions Engineering","team":"Solutions Engineering","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-22T14:42:59.444+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"54 w 21st street","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/42e136ae-4609-442a-aea4-e9a0e623c3c0","applyUrl":"https://jobs.ashbyhq.com/harmony/42e136ae-4609-442a-aea4-e9a0e623c3c0/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
We're looking for a Support Engineer to be the first line of response for our customers. When something breaks, you're the first person they hear from: you find out why, fix it or drive the fix, and keep them confident in Harmony until it's resolved. How you handle those moments shapes how customers feel about us.
You'll own break/fix and triage end to end, working closely with Engineering and our pre-sales and post-sales teams. You'll be hands-on in the product every day, across integrations, workflows and agents, and you'll help build the support function as we scale.
There's a lot of room to grow here, and you'll have real ownership from day one.
Own the support queue: triage incoming issues, set priority and severity, and make sure nothing sits unowned
Troubleshoot and resolve break/fix issues across the platform, including integration errors, sync failures, workflow and agent misbehavior, and configuration problems
Investigate root cause using logs, APIs and the product itself, not just the customer's description
Reproduce, document and escalate bugs to Engineering with clear steps, impact and context, then follow them through to resolution
Meet response and resolution SLAs, and keep customers updated in Slack, Teams and email until the issue is closed
Work closely with Engineering and our pre-sales and post-sales teams so everyone has context on customer issues, and route anything that's really an adoption or configuration need to the right owner
Spot patterns across tickets and turn them into fixes, product feedback or knowledge base articles
Write and maintain runbooks, troubleshooting guides and KB articles so the next issue gets solved faster
Help set up the support tooling, processes and reporting we'll rely on as we scale
Required qualifications
2+ years in technical support, support engineering, or a similar customer-facing technical role at a SaaS company
Strong troubleshooting skills: you can work through APIs, integrations, logs and system behavior to find the actual cause
Comfortable reading API responses, JSON and error messages, and testing with tools like Postman or curl
Experience with support platforms and observability tools such as Pylon, Zendesk, Intercom, Grafana, or Datadog
Clear written communication. You can explain a technical issue to an engineer and to an IT admin, and both understand you
Calm under pressure and organized. You can work a busy queue, prioritize by impact, and keep track of every open issue
Ownership mindset. You follow issues through to the end instead of passing them along
Experience using AI tools (Claude, ChatGPT, Copilot) as a natural part of how you work
Preferred qualifications
Familiarity with ITSM concepts and enterprise IT environments
Scripting experience (Python, JavaScript, or SQL)
Previous experience at an early-stage B2B SaaS company
Competitive salary and benefits package
Comprehensive health, dental, and vision benefits
401(k) with company match
A collaborative, fast-moving team in Downtown Manhattan
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\n\nABOUT THE ROLE\n\nWe're looking for a Support Engineer to be the first line of response for our customers. When something breaks, you're the first person they hear from: you find out why, fix it or drive the fix, and keep them confident in Harmony until it's resolved. How you handle those moments shapes how customers feel about us.\n\nYou'll own break/fix and triage end to end, working closely with Engineering and our pre-sales and post-sales teams. You'll be hands-on in the product every day, across integrations, workflows and agents, and you'll help build the support function as we scale.\n\nThere's a lot of room to grow here, and you'll have real ownership from day one.\n\n\n\nWHAT YOU'LL DO\n\n - Own the support queue: triage incoming issues, set priority and severity, and make sure nothing sits unowned\n\n - Troubleshoot and resolve break/fix issues across the platform, including integration errors, sync failures, workflow and agent misbehavior, and configuration problems\n\n - Investigate root cause using logs, APIs and the product itself, not just the customer's description\n\n - Reproduce, document and escalate bugs to Engineering with clear steps, impact and context, then follow them through to resolution\n\n - Meet response and resolution SLAs, and keep customers updated in Slack, Teams and email until the issue is closed\n\n - Work closely with Engineering and our pre-sales and post-sales teams so everyone has context on customer issues, and route anything that's really an adoption or configuration need to the right owner\n\n - Spot patterns across tickets and turn them into fixes, product feedback or knowledge base articles\n\n - Write and maintain runbooks, troubleshooting guides and KB articles so the next issue gets solved faster\n\n - Help set up the support tooling, processes and reporting we'll rely on as we scale\n \n\n\nWHAT WE'RE LOOKING FOR\n\nRequired qualifications\n\n - 2+ years in technical support, support engineering, or a similar customer-facing technical role at a SaaS company\n\n - Strong troubleshooting skills: you can work through APIs, integrations, logs and system behavior to find the actual cause\n\n - Comfortable reading API responses, JSON and error messages, and testing with tools like Postman or curl\n\n - Experience with support platforms and observability tools such as Pylon, Zendesk, Intercom, Grafana, or Datadog\n\n - Clear written communication. You can explain a technical issue to an engineer and to an IT admin, and both understand you\n\n - Calm under pressure and organized. You can work a busy queue, prioritize by impact, and keep track of every open issue\n\n - Ownership mindset. You follow issues through to the end instead of passing them along\n\n - Experience using AI tools (Claude, ChatGPT, Copilot) as a natural part of how you work\n\nPreferred qualifications\n\n - Familiarity with ITSM concepts and enterprise IT environments\n\n - Scripting experience (Python, JavaScript, or SQL)\n\n - Previous experience at an early-stage B2B SaaS company\n \n\n\nWHAT WE OFFER\n\n - Competitive salary and benefits package\n\n - Comprehensive health, dental, and vision benefits\n\n - 401(k) with company match\n\n - A collaborative, fast-moving team in Downtown Manhattan\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":"$100K – $130K • Offers Equity","scrapeableCompensationSalarySummary":"$100K - $130K","compensationTiers":[{"id":"bd91661b-3822-4af5-a2dd-9e0abba7ec12","tierSummary":"$100K – $130K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"9a6de212-4692-4453-a447-dd623cfa8e2c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"e4f2d256-df3a-4f84-b664-a3417db3dd08","summary":"$100K – $130K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":100000,"maxValue":130000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":100000,"maxValue":130000}]}},{"id":"b1d159b8-8819-469c-9d31-ed44e3af21eb","title":"Director of Revenue Operations","department":"Sales","team":"Sales","employmentType":"FullTime","location":"New York City","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-23T20:49:52.028+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10010","addressRegion":"New York","streetAddress":"54 w 21st street","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/b1d159b8-8819-469c-9d31-ed44e3af21eb","applyUrl":"https://jobs.ashbyhq.com/harmony/b1d159b8-8819-469c-9d31-ed44e3af21eb/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
We bring that same approach to how we run our business. As Harmony’s first Director of Revenue Operations, you’ll build the systems, data, processes, and AI-powered workflows that support Sales, Marketing, Customer Success, and Deal Desk. You’ll combine operational judgment with hands-on technical work, using AI agents, automation, and internal tools to improve how our teams plan, execute, and make decisions.
Reporting directly to the CEO, you’ll partner closely with the CRO and CMO to establish a trusted view of pipeline, forecasts, marketing ROI, and revenue performance. You’ll own the models and analysis that guide investments in headcount, technology, and programs—and build the workflows that turn those decisions into action.
This is a hands-on individual contributor role with company-wide responsibility. You should be comfortable administering Salesforce, building a capacity model, connecting systems, and deploying an AI agent that saves the team hours of manual work. Our stack includes Salesforce, HubSpot, Gong, Nooks, Ocean.io, LinkedIn Sales Navigator, and Claude, alongside tools and workflows built in-house.
You’ll move quickly, work closely with stakeholders, and document decisions so the systems you build can grow with Harmony.
Partner with executive and GTM leadership on annual and quarterly planning, including bookings targets, capacity, headcount, and budgets. Build models that make assumptions clear and allow teams to compare scenarios.
Partner with the CRO on territories, quotas, and sales compensation plans. Use automation to administer commissions accurately and on time, with clear checks and exception handling.
Establish a repeatable forecasting and pipeline review process. Build AI agents that identify stalled deals, missing next steps, and changes in deal risk, and help sales leaders decide where to act.
Partner with the CMO to measure marketing investment from first touch through opportunity creation and ARR. Automate recurring analysis and surface changes in channel performance, conversion, and acquisition efficiency.
Improve SDR productivity through account research, prioritization, and prospecting workflows that combine CRM, engagement, and intent signals.
Own Salesforce administration and architecture, maintaining a trusted system of record for accounts, opportunities, pipeline, and revenue.
Manage and integrate the GTM technology stack, including marketing automation, conversation intelligence, outbound sequencing, dialers, and AI tools.
Own overall data governance: establish data standards, a data glossary, stage definitions, and ownership rules. Build workflows that detect duplicates, missing fields, and inconsistent records, and reduce manual data entry.
Build dashboards and internal applications for pipeline coverage, conversion, win rates, sales cycles, ARR, NRR, and churn, using AI-assisted development where it improves speed and quality.
Maintain the integrations and data foundations AI agents depend on, with appropriate access controls, documentation, and monitoring.
Sales Operations: Own pipeline processes, deal inspection, and rules of engagement. Use AI agents to prepare deal reviews, summarize account activity, and flag follow-up needs.
Marketing Operations: Own marketing automation, lead scoring and routing, sales handoff SLAs, campaign tracking, and attribution. Build and maintain workflows that improve targeting, campaign execution, and funnel visibility.
Customer Success Operations: Own renewal and expansion tracking, customer health models, and retention reporting. Combine customer and engagement signals to surface risks and opportunities earlier.
Partner with each team to prioritize useful automation, support adoption, and measure results through time saved, usage, data quality, and business outcomes.
Own pricing and discount approval workflows, quoting, and contract processes. Automate preparation, routing, and tracking while keeping commercial approvals with the appropriate owners.
Build checks that flag missing information and inconsistencies across opportunities, quotes, and contracts.
Ensure a complete and accurate quote-to-cash handoff to Finance for billing and revenue recognition.
Partner with Sales, Finance, and leadership to improve proposals, pricing, and packaging, using deal data to identify recurring friction and opportunities.
Deliver clear executive and board reporting on GTM performance. Automate recurring reporting and draft preparation, and own the accuracy and interpretation of the final output.
Build monitoring that surfaces changes in KPIs, emerging risks, and opportunities, and turn those signals into specific recommendations.
Align Sales, Marketing, Customer Success, Finance, and Product around shared definitions, metrics, and operating processes.
Continuously improve the AI agents and internal tools you deploy. Validate outputs, investigate failures, gather user feedback, and maintain reliable workflows as the business changes.
6+ years in Revenue Operations, Sales Operations, or GTM strategy, including at least three years in a senior or lead role at a B2B SaaS company.
Experience owning operations across Sales, Marketing, and Customer Success, including hands-on marketing systems and funnel management.
Hands-on Salesforce administration and architecture experience, with the ability to build and maintain solutions yourself.
Practical experience building AI-powered workflows, AI agents, or internal tools that people use in their day-to-day work. You can explain what you built, how you validated it, and what improved.
An engineering approach to operations: comfort connecting systems, working with APIs and automation tools, and using AI-assisted coding to solve business problems.
A track record of building forecasting models, territory and quota plans, and sales compensation programs.
Strong analytical skills, advanced spreadsheet proficiency, and experience with BI tools and SaaS metrics such as ARR, NRR, CAC, LTV, and pipeline coverage.
Experience managing deal desk, pricing approvals, or quote-to-cash processes.
The ability to build processes from scratch, prioritize in ambiguity, and take full ownership as an individual contributor.
Clear written and verbal communication, including presenting recommendations to executives and the board.
Availability to work from Harmony’s New York City office four days per week.
Joining an early-stage B2B SaaS company as its first RevOps hire.
Supporting sales to enterprise IT, HR, or service management buyers.
Working with HubSpot, Gong, Nooks, Ocean.io, and LinkedIn Sales Navigator.
Supporting international GTM teams, including EMEA and Israel.
A Finance or FP&A background, including partnership on billing and revenue recognition.
Salesforce Administrator or other relevant certifications.
Comprehensive medical, dental, and vision coverage.
401(k) with company matching.
High-quality equipment for your work.
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\n\nABOUT THE ROLE\n\nWe bring that same approach to how we run our business. As Harmony’s first Director of Revenue Operations, you’ll build the systems, data, processes, and AI-powered workflows that support Sales, Marketing, Customer Success, and Deal Desk. You’ll combine operational judgment with hands-on technical work, using AI agents, automation, and internal tools to improve how our teams plan, execute, and make decisions.\n\nReporting directly to the CEO, you’ll partner closely with the CRO and CMO to establish a trusted view of pipeline, forecasts, marketing ROI, and revenue performance. You’ll own the models and analysis that guide investments in headcount, technology, and programs—and build the workflows that turn those decisions into action.\n\nThis is a hands-on individual contributor role with company-wide responsibility. You should be comfortable administering Salesforce, building a capacity model, connecting systems, and deploying an AI agent that saves the team hours of manual work. Our stack includes Salesforce, HubSpot, Gong, Nooks, Ocean.io http://Ocean.io, LinkedIn Sales Navigator, and Claude, alongside tools and workflows built in-house.\n\nYou’ll move quickly, work closely with stakeholders, and document decisions so the systems you build can grow with Harmony.\n\n\n\n\nWHAT YOU'LL DO\n\n\n\n\nREVENUE STRATEGY AND PLANNING\n\n - Partner with executive and GTM leadership on annual and quarterly planning, including bookings targets, capacity, headcount, and budgets. Build models that make assumptions clear and allow teams to compare scenarios.\n\n - Partner with the CRO on territories, quotas, and sales compensation plans. Use automation to administer commissions accurately and on time, with clear checks and exception handling.\n\n - Establish a repeatable forecasting and pipeline review process. Build AI agents that identify stalled deals, missing next steps, and changes in deal risk, and help sales leaders decide where to act.\n\n - Partner with the CMO to measure marketing investment from first touch through opportunity creation and ARR. Automate recurring analysis and surface changes in channel performance, conversion, and acquisition efficiency.\n\n - Improve SDR productivity through account research, prioritization, and prospecting workflows that combine CRM, engagement, and intent signals.\n\n\nGTM SYSTEMS AND DATA\n\n - Own Salesforce administration and architecture, maintaining a trusted system of record for accounts, opportunities, pipeline, and revenue.\n\n - Manage and integrate the GTM technology stack, including marketing automation, conversation intelligence, outbound sequencing, dialers, and AI tools.\n\n - Own overall data governance: establish data standards, a data glossary, stage definitions, and ownership rules. Build workflows that detect duplicates, missing fields, and inconsistent records, and reduce manual data entry.\n\n - Build dashboards and internal applications for pipeline coverage, conversion, win rates, sales cycles, ARR, NRR, and churn, using AI-assisted development where it improves speed and quality.\n\n - Maintain the integrations and data foundations AI agents depend on, with appropriate access controls, documentation, and monitoring.\n\n\nSALES, MARKETING, AND CUSTOMER SUCCESS OPERATIONS\n\n - Sales Operations: Own pipeline processes, deal inspection, and rules of engagement. Use AI agents to prepare deal reviews, summarize account activity, and flag follow-up needs.\n\n - Marketing Operations: Own marketing automation, lead scoring and routing, sales handoff SLAs, campaign tracking, and attribution. Build and maintain workflows that improve targeting, campaign execution, and funnel visibility.\n\n - Customer Success Operations: Own renewal and expansion tracking, customer health models, and retention reporting. Combine customer and engagement signals to surface risks and opportunities earlier.\n\n - Partner with each team to prioritize useful automation, support adoption, and measure results through time saved, usage, data quality, and business outcomes.\n\n\nDEAL DESK\n\n - Own pricing and discount approval workflows, quoting, and contract processes. Automate preparation, routing, and tracking while keeping commercial approvals with the appropriate owners.\n\n - Build checks that flag missing information and inconsistencies across opportunities, quotes, and contracts.\n\n - Ensure a complete and accurate quote-to-cash handoff to Finance for billing and revenue recognition.\n\n - Partner with Sales, Finance, and leadership to improve proposals, pricing, and packaging, using deal data to identify recurring friction and opportunities.\n\n\nINSIGHT AND ALIGNMENT\n\n - Deliver clear executive and board reporting on GTM performance. Automate recurring reporting and draft preparation, and own the accuracy and interpretation of the final output.\n\n - Build monitoring that surfaces changes in KPIs, emerging risks, and opportunities, and turn those signals into specific recommendations.\n\n - Align Sales, Marketing, Customer Success, Finance, and Product around shared definitions, metrics, and operating processes.\n\n - Continuously improve the AI agents and internal tools you deploy. Validate outputs, investigate failures, gather user feedback, and maintain reliable workflows as the business changes.\n\n\nWHAT YOU’LL BRING\n\n - 6+ years in Revenue Operations, Sales Operations, or GTM strategy, including at least three years in a senior or lead role at a B2B SaaS company.\n\n - Experience owning operations across Sales, Marketing, and Customer Success, including hands-on marketing systems and funnel management.\n\n - Hands-on Salesforce administration and architecture experience, with the ability to build and maintain solutions yourself.\n\n - Practical experience building AI-powered workflows, AI agents, or internal tools that people use in their day-to-day work. You can explain what you built, how you validated it, and what improved.\n\n - An engineering approach to operations: comfort connecting systems, working with APIs and automation tools, and using AI-assisted coding to solve business problems.\n\n - A track record of building forecasting models, territory and quota plans, and sales compensation programs.\n\n - Strong analytical skills, advanced spreadsheet proficiency, and experience with BI tools and SaaS metrics such as ARR, NRR, CAC, LTV, and pipeline coverage.\n\n - Experience managing deal desk, pricing approvals, or quote-to-cash processes.\n\n - The ability to build processes from scratch, prioritize in ambiguity, and take full ownership as an individual contributor.\n\n - Clear written and verbal communication, including presenting recommendations to executives and the board.\n\n - Availability to work from Harmony’s New York City office four days per week.\n\n\nADDITIONAL EXPERIENCE WE VALUE\n\n - Joining an early-stage B2B SaaS company as its first RevOps hire.\n\n - Supporting sales to enterprise IT, HR, or service management buyers.\n\n - Working with HubSpot, Gong, Nooks, Ocean.io http://Ocean.io, and LinkedIn Sales Navigator.\n\n - Supporting international GTM teams, including EMEA and Israel.\n\n - A Finance or FP&A background, including partnership on billing and revenue recognition.\n\n - Salesforce Administrator or other relevant certifications.\n\n\nCOMPENSATION AND BENEFITS\n\n - Comprehensive medical, dental, and vision coverage.\n\n - 401(k) with company matching.\n\n - High-quality equipment for your work.\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":"$180K – $240K • Offers Equity","scrapeableCompensationSalarySummary":"$180K - $240K","compensationTiers":[{"id":"27fbbd90-9b92-4c9f-bd4e-52e2f83ac4b4","tierSummary":"$180K – $240K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"9d2cf1f0-7d49-40a1-a64a-acb27ae3d62c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"b868760c-8cf7-4bfd-b2a0-b9a68cd54049","summary":"$180K – $240K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":240000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":240000}]}},{"id":"101ae746-373b-491d-8d70-324d3e4bd7c5","title":"AI Researcher","department":"R&D","team":"R&D","employmentType":"FullTime","location":"Israel","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-11-01T07:20:08.029+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"Israel","addressLocality":"Tel Aviv"}},"jobUrl":"https://jobs.ashbyhq.com/harmony/101ae746-373b-491d-8d70-324d3e4bd7c5","applyUrl":"https://jobs.ashbyhq.com/harmony/101ae746-373b-491d-8d70-324d3e4bd7c5/application","descriptionHtml":"About Harmony
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
You will join Harmony’s Engineering team to turn large volumes of real-world IT data into insights, models and product features that power our autonomous IT agents.
This role sits between data science, applied AI research and engineering. You will dig into tickets, conversations, knowledge articles and system signals at scale, find what matters, and ship it into the product — not leave it in a notebook.
You will work closely with engineers, product managers and domain experts. We are building a product, and the best research here is the research customers end up using.
Analyze large volumes of unstructured and semi-structured text (tickets, chats, emails, knowledge bases, logs) to uncover patterns, intents, topics and gaps
Build semantic analysis pipelines: embeddings, clustering, classification, entity and intent extraction, similarity and retrieval
Explore and compare different approaches to complex AI problems, from established NLP techniques to emerging LLM methods, designing experiments to understand what works, why, and under which conditions.
Design experiments and evaluation frameworks, including offline metrics, human labeling and LLM-as-judge, and use them to make clear go / no-go calls
Write production-quality code and work with engineers to ship research into live product features, then monitor and improve them
Partner with product to define the problem, size the opportunity and decide what is worth building
Share findings with the wider team through clear write-ups, dashboards and demos
M.Sc. or Ph.D. in Computer Science, Statistics, Mathematics or a related field, or equivalent practical experience
4+ years as a Data Scientist, ML Researcher or Applied Scientist with a proven track record
Proven experience analyzing large data volumes, ideally millions of records, with a strong preference for semantic textual analysis (embeddings, topic modeling, clustering, classification, NLP)
Research and experiment with LLM-based approaches, including semantic understanding, information extraction, retrieval, and agent evaluation, to solve complex product problems.
Willingness and experience taking research into production: you have shipped models or features, not only prototypes, and you enjoy working with engineers to get there
Strong coding skills in Python and the data stack around it (e.g. pandas, PySpark, SQL, PyTorch); you write code others can read, test and maintain
Product mindset: you start from the user problem, think in impact and trade-offs, and know when “good enough and shipped” beats “perfect and late”
Clear communicator who can explain findings to engineers, product managers and leadership
Experience with IT service management or support data (tickets, incidents, knowledge articles)
Hands-on work with RAG, vector databases and semantic search at scale
Experience with LLM evaluation, agent benchmarking or LLM-as-judge methods
Experience with large-scale data processing (Spark, Databricks, BigQuery or similar) and cloud ML platforms
MLOps experience: model serving, monitoring, data drift and feedback loops in production
Startup experience, or having worked as an early data or AI hire
Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.
","descriptionPlain":"About Harmony \n\nHarmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. \n\nWith 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.\n\n\n\n\nABOUT THE ROLE\n\nYou will join Harmony’s Engineering team to turn large volumes of real-world IT data into insights, models and product features that power our autonomous IT agents.\n\nThis role sits between data science, applied AI research and engineering. You will dig into tickets, conversations, knowledge articles and system signals at scale, find what matters, and ship it into the product — not leave it in a notebook.\n\nYou will work closely with engineers, product managers and domain experts. We are building a product, and the best research here is the research customers end up using.\n\n\n\nWHAT YOU’LL DO\n\n - Analyze large volumes of unstructured and semi-structured text (tickets, chats, emails, knowledge bases, logs) to uncover patterns, intents, topics and gaps\n\n - Build semantic analysis pipelines: embeddings, clustering, classification, entity and intent extraction, similarity and retrieval\n\n - Explore and compare different approaches to complex AI problems, from established NLP techniques to emerging LLM methods, designing experiments to understand what works, why, and under which conditions.\n\n - Design experiments and evaluation frameworks, including offline metrics, human labeling and LLM-as-judge, and use them to make clear go / no-go calls\n\n - Write production-quality code and work with engineers to ship research into live product features, then monitor and improve them\n\n - Partner with product to define the problem, size the opportunity and decide what is worth building\n\n - Share findings with the wider team through clear write-ups, dashboards and demos\n\n\nIDEAL CANDIDATE\n\n - M.Sc. or Ph.D. in Computer Science, Statistics, Mathematics or a related field, or equivalent practical experience\n\n - 4+ years as a Data Scientist, ML Researcher or Applied Scientist with a proven track record\n\n - Proven experience analyzing large data volumes, ideally millions of records, with a strong preference for semantic textual analysis (embeddings, topic modeling, clustering, classification, NLP)\n\n - Research and experiment with LLM-based approaches, including semantic understanding, information extraction, retrieval, and agent evaluation, to solve complex product problems.\n\n - Willingness and experience taking research into production: you have shipped models or features, not only prototypes, and you enjoy working with engineers to get there\n\n - Strong coding skills in Python and the data stack around it (e.g. pandas, PySpark, SQL, PyTorch); you write code others can read, test and maintain\n\n - Product mindset: you start from the user problem, think in impact and trade-offs, and know when “good enough and shipped” beats “perfect and late”\n\n - Clear communicator who can explain findings to engineers, product managers and leadership\n\n\nADVANTAGE\n\n - Experience with IT service management or support data (tickets, incidents, knowledge articles)\n\n - Hands-on work with RAG, vector databases and semantic search at scale\n\n - Experience with LLM evaluation, agent benchmarking or LLM-as-judge methods\n\n - Experience with large-scale data processing (Spark, Databricks, BigQuery or similar) and cloud ML platforms\n\n - MLOps experience: model serving, monitoring, data drift and feedback loops in production\n\n - Startup experience, or having worked as an early data or AI hire\n\nEqual Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}}],"apiVersion":"1"}