1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About Payer & Patient Outcomes at Headway
Headway's relationship with payers is evolving from a credentialing and billing partnership to something far more valuable: a network that can prove what it delivers and build products purpose-built for how health plans actually operate. The Payer & Patient Outcomes team owns that transformation — building the products, data infrastructure, and measurement frameworks that let Headway walk into a payer conversation with more than access to sell.
About this role
As Enterprise Product Manager, Payer, you'll own the product layer that turns Headway's relationships with its largest payer accounts into differentiated, enterprise-grade product — not one-off features built to placate a single account, but capabilities that create real leverage in contracting and open new ways for payers to engage with Headway. You'll work in lockstep with our Payer BD/Commercial team, translating what actually moves a deal into product requirements, and with Data and Engineering to ship it. This is a build-from-scratch mandate: there's no existing enterprise-product playbook here, and part of the job is creating one.
What You'll Own
Enterprise-tier products built in direct partnership with named strategic payer accounts — the kind of capability that's a genuine reason a payer signs, renews, or expands with Headway
The product-side relationship with Payer BD: translating commercial asks into requirements, and pushing back or reshaping them when a better path exists
A repeatable framework for enterprise payer product work, so builds for one payer become reusable rather than bespoke
Navigating enterprise buying process (procurement, legal, multi-stakeholder sign-off) without importing enterprise pace into how the team builds internally
You'd be a great fit if…
You've operated as a Staff-level PM inside a real enterprise sales motion — you understand what makes a large, slow-moving institutional buyer actually move, and you're comfortable being evaluated by procurement and legal, not just end users
You can hold enterprise rigor and startup urgency at the same time — you don't use \"enterprise\" as an excuse to slow down
You can generalize a single account's specific ask into something reusable, rather than shipping a one-off every time
You've built trust and gotten cross-functional partners (Engineering, Data, BD) to prioritize your work without having authority over their roadmaps
Healthcare/payer experience is a plus, not a requirement — what matters more is that you've already proven this pace-vs.-rigor tension somewhere else
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout Payer & Patient Outcomes at Headway\n\nHeadway's relationship with payers is evolving from a credentialing and billing partnership to something far more valuable: a network that can prove what it delivers and build products purpose-built for how health plans actually operate. The Payer & Patient Outcomes team owns that transformation — building the products, data infrastructure, and measurement frameworks that let Headway walk into a payer conversation with more than access to sell.\n\nAbout this role\n\nAs Enterprise Product Manager, Payer, you'll own the product layer that turns Headway's relationships with its largest payer accounts into differentiated, enterprise-grade product — not one-off features built to placate a single account, but capabilities that create real leverage in contracting and open new ways for payers to engage with Headway. You'll work in lockstep with our Payer BD/Commercial team, translating what actually moves a deal into product requirements, and with Data and Engineering to ship it. This is a build-from-scratch mandate: there's no existing enterprise-product playbook here, and part of the job is creating one.\n\nWhat You'll Own\n\n - Enterprise-tier products built in direct partnership with named strategic payer accounts — the kind of capability that's a genuine reason a payer signs, renews, or expands with Headway\n\n - The product-side relationship with Payer BD: translating commercial asks into requirements, and pushing back or reshaping them when a better path exists\n\n - A repeatable framework for enterprise payer product work, so builds for one payer become reusable rather than bespoke\n\n - Navigating enterprise buying process (procurement, legal, multi-stakeholder sign-off) without importing enterprise pace into how the team builds internally\n\nYou'd be a great fit if…\n\n - You've operated as a Staff-level PM inside a real enterprise sales motion — you understand what makes a large, slow-moving institutional buyer actually move, and you're comfortable being evaluated by procurement and legal, not just end users\n\n - You can hold enterprise rigor and startup urgency at the same time — you don't use \"enterprise\" as an excuse to slow down\n\n - You can generalize a single account's specific ask into something reusable, rather than shipping a one-off every time\n\n - You've built trust and gotten cross-functional partners (Engineering, Data, BD) to prioritize your work without having authority over their roadmaps\n\n - Healthcare/payer experience is a plus, not a requirement — what matters more is that you've already proven this pace-vs.-rigor tension somewhere else\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"fe49941b-96d4-4cdf-b8ca-ffcd88ae3937","title":"Staff Product Marketing Manager (PMM), Patient Growth","department":"All Cost Centers","team":"Patient & Brand Marketing","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York, NY","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-10-22T23:24:09.898+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/fe49941b-96d4-4cdf-b8ca-ffcd88ae3937","applyUrl":"https://jobs.ashbyhq.com/headway/fe49941b-96d4-4cdf-b8ca-ffcd88ae3937/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the Role:
Headway has built the largest network of mental health providers in the country, with 85,000 active and growing. As we scale our marketplace, we have an opportunity to transform how patients find, choose, and stay in care, and ultimately how they know, trust, and love Headway.
We’re looking for a Staff Product Marketing Manager to help shape that journey, from the moment someone starts searching for care through the experiences that help them find the right provider and stay engaged. You’ll shape how we bring those experiences to market and tell a compelling, differentiated story about why patients should choose Headway.
This is a role for someone who likes building. You’ll work across Growth and Lifecycle, partnering closely with Product, Research, and Creative to turn patient insight into strategies that drive acquisition, activation, and retention.
You Will:
Own the patient journey. Understand what patients believe, need, and experience at each step, and use those insights to influence Product and GTM.
Find the leverage. Use customer insight and funnel data to identify the highest-impact opportunities before a brief exists.
Make it easier to choose Headway. Reduce friction through better messaging, information sequencing, and experiences that anticipate what patients need.
Own patient positioning and messaging. Build the messaging framework and launch narratives that translate our brand and product value into a compelling reason to choose Headway.
Lead patient GTM. Partner across Growth and Lifecycle to define what we bring to market, for whom, when, where, and with what message.
Build a test-and-learn engine. Develop hypotheses, run experiments, and use the results to continuously improve the patient journey.
Raise the PMM bar. Bring strong craft and judgment that helps shape how we approach consumer Product Marketing as the team grows.
You’d be a great fit if…
You have significant experience product marketing or growth marketing (8+ years) including meaningful consumer-facing work and ownership of business outcomes.
You have deep customer curiosity and can turn qualitative insight and quantitative evidence into clear decisions.
You understand consumer funnels and are comfortable working across both acquisition and lifecycle.
You have a strong experimentation habit and think in hypotheses that can actually be proven wrong.
You’re a strong strategic writer who can develop positioning, messaging, briefs, and narratives.
You’ve worked in a regulated or highly constrained consumer category and know how to build great marketing within those constraints.
You’re comfortable with ambiguity and would rather help shape the answer than wait for direction.
You have strong points of view, can influence senior stakeholders, and update your thinking when the evidence changes.
You use AI thoughtfully in your workflow while knowing where human judgment still matters.
You can point to measurable examples where your work changed customer behavior and business outcomes.
The expected base pay range for this position is $190,400-$238,000 based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the Role:\n\nHeadway has built the largest network of mental health providers in the country, with 85,000 active and growing. As we scale our marketplace, we have an opportunity to transform how patients find, choose, and stay in care, and ultimately how they know, trust, and love Headway.\n\n \n\nWe’re looking for a Staff Product Marketing Manager to help shape that journey, from the moment someone starts searching for care through the experiences that help them find the right provider and stay engaged. You’ll shape how we bring those experiences to market and tell a compelling, differentiated story about why patients should choose Headway.\n\n \n\nThis is a role for someone who likes building. You’ll work across Growth and Lifecycle, partnering closely with Product, Research, and Creative to turn patient insight into strategies that drive acquisition, activation, and retention.\n\n \n\nYou Will:\n\n - Own the patient journey. Understand what patients believe, need, and experience at each step, and use those insights to influence Product and GTM.\n\n - Find the leverage. Use customer insight and funnel data to identify the highest-impact opportunities before a brief exists.\n\n - Make it easier to choose Headway. Reduce friction through better messaging, information sequencing, and experiences that anticipate what patients need.\n\n - Own patient positioning and messaging. Build the messaging framework and launch narratives that translate our brand and product value into a compelling reason to choose Headway.\n\n - Lead patient GTM. Partner across Growth and Lifecycle to define what we bring to market, for whom, when, where, and with what message.\n\n - Build a test-and-learn engine. Develop hypotheses, run experiments, and use the results to continuously improve the patient journey.\n\n - Raise the PMM bar. Bring strong craft and judgment that helps shape how we approach consumer Product Marketing as the team grows.\n\n \n\nYou’d be a great fit if…\n\n - You have significant experience product marketing or growth marketing (8+ years) including meaningful consumer-facing work and ownership of business outcomes.\n\n - You have deep customer curiosity and can turn qualitative insight and quantitative evidence into clear decisions.\n\n - You understand consumer funnels and are comfortable working across both acquisition and lifecycle.\n\n - You have a strong experimentation habit and think in hypotheses that can actually be proven wrong.\n\n - You’re a strong strategic writer who can develop positioning, messaging, briefs, and narratives.\n\n - You’ve worked in a regulated or highly constrained consumer category and know how to build great marketing within those constraints.\n\n - You’re comfortable with ambiguity and would rather help shape the answer than wait for direction.\n\n - You have strong points of view, can influence senior stakeholders, and update your thinking when the evidence changes.\n\n - You use AI thoughtfully in your workflow while knowing where human judgment still matters.\n\n - You can point to measurable examples where your work changed customer behavior and business outcomes.\n\n \n\n\nCOMPENSATION\n\nThe expected base pay range for this position is $190,400-$238,000 based on a variety of factors including qualifications, experience, and geographic location.\n\n \n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"97c067b4-101d-4c40-af0c-56457fa58937","title":"Staff Product Marketing Manager (PMM), Provider Growth","department":"All Cost Centers","team":"Provider Marketing","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York, NY","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-10-22T23:35:06.491+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/97c067b4-101d-4c40-af0c-56457fa58937","applyUrl":"https://jobs.ashbyhq.com/headway/97c067b4-101d-4c40-af0c-56457fa58937/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the Role:
Headway has built the largest network of mental health providers in the country, with 85,000 active and growing. As we scale, we have an opportunity to deepen how providers understand, experience, and value Headway across their journey. Ultimately, we want to be the partner providers count on to build a thriving practice and help more patients make progress toward their goals.
We're looking for a Staff Product Marketing Manager to help more providers discover Headway, understand why we're the right partner for their practice, and take the first steps toward building a thriving business. You'll shape our provider growth strategy, build differentiated positioning and messaging, and lead GTM efforts that drive acquisition, activation, and early engagement.
This is an individual contributor role reporting to the Director of Provider Marketing. You'll partner closely with Provider Growth, Design, Lifecycle Marketing, Research, Creative, and other marketing teams to turn provider insight into strategies that drive product adoption, engagement, and retention. This is a role for someone who likes building.
You Will:
Build deep provider insight. Understand the provider, market, and competitive landscape, and bring that perspective into Product and Growth decisions.
Own provider positioning and messaging. Turn provider insight and Headway's capabilities into a clear, differentiated story that attracts providers and builds trust.
Lead Provider Growth GTM. Own GTM strategies that drive provider acquisition, activation, and early engagement, from positioning and messaging through execution.
Lead GTM channel planning and execution. Translate GTM strategy into an integrated marketing plan and lead cross-functional marketing partners to execute against shared goals.
Find the leverage. Identify the highest-impact opportunities to attract and activate providers, even before a brief or roadmap exists.
Equip teams to tell a consistent story. Give Growth, Sales, Enablement, and Customer Success the frameworks and tools they need to bring our provider story to life.
You’d be a great fit if…
You have significant PMM experience (8+ years) in consumer, marketplace, SMB, subscription, or product-led businesses, with a track record of driving customer acquisition and activation.
You know the customer and market cold, can build positioning and messaging, and have influenced Product and Growth strategy, not just supported launches.
You understand how to drive provider acquisition and activation, connecting customer insight, positioning, and GTM execution to measurable business outcomes.
You’re comfortable with ambiguity, can form a point of view without perfect information, and know how to prioritize what matters most.
You can lead complex cross-functional work across Product, Growth, Sales, Customer Success, Research, and Creative without formal authority.
You hold strong points of view with senior stakeholders and change them when the evidence changes.
You use AI to improve your work and build workflows that improve the quality or velocity of the broader team.
The expected base pay range for this position is $190,400-$238,000 based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the Role:\n\nHeadway has built the largest network of mental health providers in the country, with 85,000 active and growing. As we scale, we have an opportunity to deepen how providers understand, experience, and value Headway across their journey. Ultimately, we want to be the partner providers count on to build a thriving practice and help more patients make progress toward their goals.\n\n \n\nWe're looking for a Staff Product Marketing Manager to help more providers discover Headway, understand why we're the right partner for their practice, and take the first steps toward building a thriving business. You'll shape our provider growth strategy, build differentiated positioning and messaging, and lead GTM efforts that drive acquisition, activation, and early engagement.\n\n \n\nThis is an individual contributor role reporting to the Director of Provider Marketing. You'll partner closely with Provider Growth, Design, Lifecycle Marketing, Research, Creative, and other marketing teams to turn provider insight into strategies that drive product adoption, engagement, and retention. This is a role for someone who likes building.\n\n\n\n - You Will:\n \n - Build deep provider insight. Understand the provider, market, and competitive landscape, and bring that perspective into Product and Growth decisions.\n \n - Own provider positioning and messaging. Turn provider insight and Headway's capabilities into a clear, differentiated story that attracts providers and builds trust.\n \n - Lead Provider Growth GTM. Own GTM strategies that drive provider acquisition, activation, and early engagement, from positioning and messaging through execution.\n \n - Lead GTM channel planning and execution. Translate GTM strategy into an integrated marketing plan and lead cross-functional marketing partners to execute against shared goals.\n \n - Find the leverage. Identify the highest-impact opportunities to attract and activate providers, even before a brief or roadmap exists.\n \n - Equip teams to tell a consistent story. Give Growth, Sales, Enablement, and Customer Success the frameworks and tools they need to bring our provider story to life.\n\n \n\n - You’d be a great fit if…\n \n - You have significant PMM experience (8+ years) in consumer, marketplace, SMB, subscription, or product-led businesses, with a track record of driving customer acquisition and activation.\n \n - You know the customer and market cold, can build positioning and messaging, and have influenced Product and Growth strategy, not just supported launches.\n \n - You understand how to drive provider acquisition and activation, connecting customer insight, positioning, and GTM execution to measurable business outcomes.\n \n - You’re comfortable with ambiguity, can form a point of view without perfect information, and know how to prioritize what matters most.\n \n - You can lead complex cross-functional work across Product, Growth, Sales, Customer Success, Research, and Creative without formal authority.\n \n - You hold strong points of view with senior stakeholders and change them when the evidence changes.\n \n - You use AI to improve your work and build workflows that improve the quality or velocity of the broader team.\n\n \n\n\nCOMPENSATION\n\nThe expected base pay range for this position is $190,400-$238,000 based on a variety of factors including qualifications, experience, and geographic location.\n\n \n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"7f4ce3b8-a5fe-4975-9341-df0430db4c08","title":"Staff Product Marketing Manager (PMM), Provider Experience","department":"All Cost Centers","team":"Provider Marketing","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York, NY","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-10-22T23:29:00.665+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/7f4ce3b8-a5fe-4975-9341-df0430db4c08","applyUrl":"https://jobs.ashbyhq.com/headway/7f4ce3b8-a5fe-4975-9341-df0430db4c08/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the Role:
Headway has built the largest network of mental health providers in the country, with 85,000 active and growing. As we scale, we have an opportunity to deepen how providers understand, experience, and value Headway across their journey. Ultimately, we want to be the partner providers count on to build a thriving practice and help more patients make progress toward their goals.
We're looking for a Staff Product Marketing Manager to help providers discover, adopt, and get lasting value from the products and experiences Headway builds. You'll shape how we bring new capabilities to market, build a differentiated story around the value Headway delivers, and help providers see us as a partner in building a thriving practice.
This is an individual contributor role reporting to the Director of Provider Marketing. You'll partner closely with Provider Experience, Design, Lifecycle Marketing, Research, Creative, and other marketing teams to turn provider insight into strategies that drive product adoption, engagement, and retention. This is a role for someone who likes building.
You Will:
Build deep provider insight. Understand provider needs, behaviors, and the competitive landscape, and bring that perspective into Product decisions.
Own provider positioning and messaging. Turn provider insight and product capabilities into a clear, differentiated story that helps providers understand our value and deepens trust over time.
Lead Provider Experience GTM. Bring new products and capabilities to market, leading strategies that drive adoption, engagement, and retention.
Lead GTM channel planning and execution. Translate GTM strategy into an integrated marketing plan and lead cross-functional marketing partners to execute against shared goals.
Find the leverage. Identify the highest-impact opportunities to improve the provider experience and drive adoption and engagement, even before a brief or roadmap exists.
Equip teams to tell a consistent story. Give Lifecycle, Growth, Enablement, and Customer Success the frameworks and tools they need to bring our provider story to life.
You’d be a great fit if…
You have significant PMM experience (8+ years) in consumer, marketplace, SMB, subscription, or product-led businesses, with a track record of bringing products to market and driving adoption.
You know the customer and market cold, can build positioning and messaging, and have influenced Product strategy, not just supported launches.
You understand how to drive product adoption and engagement, connecting customer insight, product value, and GTM execution to measurable business outcomes.
You're comfortable with ambiguity, can form a point of view without perfect information, and know how to prioritize what matters most.
You can lead complex cross-functional work across Product, Lifecycle, Customer Success, Research, and Creative without formal authority.
You hold strong points of view with senior stakeholders and change them when the evidence changes.
You use AI to improve your work and build workflows that improve the quality or velocity of the broader team.
The expected base pay range for this position is $190,400-$238,000 based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the Role:\n\nHeadway has built the largest network of mental health providers in the country, with 85,000 active and growing. As we scale, we have an opportunity to deepen how providers understand, experience, and value Headway across their journey. Ultimately, we want to be the partner providers count on to build a thriving practice and help more patients make progress toward their goals.\n\n \n\nWe're looking for a Staff Product Marketing Manager to help providers discover, adopt, and get lasting value from the products and experiences Headway builds. You'll shape how we bring new capabilities to market, build a differentiated story around the value Headway delivers, and help providers see us as a partner in building a thriving practice.\n\n \n\nThis is an individual contributor role reporting to the Director of Provider Marketing. You'll partner closely with Provider Experience, Design, Lifecycle Marketing, Research, Creative, and other marketing teams to turn provider insight into strategies that drive product adoption, engagement, and retention. This is a role for someone who likes building.\n\n \n\n - You Will:\n \n - Build deep provider insight. Understand provider needs, behaviors, and the competitive landscape, and bring that perspective into Product decisions.\n \n - Own provider positioning and messaging. Turn provider insight and product capabilities into a clear, differentiated story that helps providers understand our value and deepens trust over time.\n \n - Lead Provider Experience GTM. Bring new products and capabilities to market, leading strategies that drive adoption, engagement, and retention.\n \n - Lead GTM channel planning and execution. Translate GTM strategy into an integrated marketing plan and lead cross-functional marketing partners to execute against shared goals.\n \n - Find the leverage. Identify the highest-impact opportunities to improve the provider experience and drive adoption and engagement, even before a brief or roadmap exists.\n \n - Equip teams to tell a consistent story. Give Lifecycle, Growth, Enablement, and Customer Success the frameworks and tools they need to bring our provider story to life.\n\n \n\n - You’d be a great fit if…\n \n - You have significant PMM experience (8+ years) in consumer, marketplace, SMB, subscription, or product-led businesses, with a track record of bringing products to market and driving adoption.\n \n - You know the customer and market cold, can build positioning and messaging, and have influenced Product strategy, not just supported launches.\n \n - You understand how to drive product adoption and engagement, connecting customer insight, product value, and GTM execution to measurable business outcomes.\n \n - You're comfortable with ambiguity, can form a point of view without perfect information, and know how to prioritize what matters most.\n \n - You can lead complex cross-functional work across Product, Lifecycle, Customer Success, Research, and Creative without formal authority.\n \n - You hold strong points of view with senior stakeholders and change them when the evidence changes.\n \n - You use AI to improve your work and build workflows that improve the quality or velocity of the broader team.\n\n \n\n\nCOMPENSATION\n\nThe expected base pay range for this position is $190,400-$238,000 based on a variety of factors including qualifications, experience, and geographic location.\n\n \n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"f436b4ca-0425-4571-bf22-536cdaa44c8e","title":"Senior Product Designer, Provider Acquisition","department":"All Cost Centers","team":"Product Design","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-08-03T22:02:24.642+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/f436b4ca-0425-4571-bf22-536cdaa44c8e","applyUrl":"https://jobs.ashbyhq.com/headway/f436b4ca-0425-4571-bf22-536cdaa44c8e/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role:
Every patient booking on Headway depends on the right providers being on the platform. The Provider Growth team owns that top-of-funnel: getting qualified providers to discover, evaluate, and choose Headway, then guiding them from lead to activated. This is the first embedded design role on the Acquisition pod.
This role sits at the highest-leverage part of the provider funnel and spans two surfaces: the external provider-facing experience and the internal tooling that powers it. You'll partner with Creative on a provider rebrand and landing page, own the lead form that turns interest into a signed-up provider, and design the internal agentic PGA (sales) tooling.
The through-line is conversion: you'll own lifting SQL → Intake-Complete conversion, diagnosing drop-off and running experiments across the funnel.
Our design team works AI-first. Designers use Claude Code and Cursor to prototype and stay involved through launch and iteration, directly in code. We want designers who already work this way and treat AI as a primary part of their practice.
What You'll Own:
Provider rebrand & landing page. Partner with Creative to design a premium, high-converting provider landing experience and evolve the provider-facing brand.
Lead form & acquisition entry. Own the lead/application entry point, with a focus on low-friction, high-trust, and built to convert.
PGA enablement & agentic tooling. Design real-time signals and agentic experiences that help every Provider Growth Associate coach providers through the funnel, turning the best PGA playbook into product.
Funnel conversion. Diagnose SQL→IC drop-off, form hypotheses, and run experiments that move the number.
Research & craft. Talk to providers and PGAs with the research team's support; raise the craft bar and contribute patterns to the Helix design system.
You'll Be A Great Fit If You:
Have 5+ years of product design experience, with real time spent on conversion, growth, or acquisition work.
Bring exceptional visual and interaction design craft. You produce polished, high-quality work for public-facing surfaces and care deeply about the details.
Think in funnels. You know how to diagnose drop-off and get excited when a design change moves a metric.
Have designed agentic or AI-powered workflows such as real-time decision support or intelligent automation.
Partner fluently across functions, especially with Creative/brand, PM, and Eng.
Prototype and test ideas quickly with Claude Code, Cursor, or your AI tool of choice. AI generates the pixels and prototype. You define the patterns, behaviors, and quality bar.
Want your work to make a meaningful difference in people's lives — this role directly shapes how many providers join Headway, and how many patients get access to affordable mental healthcare.
Compensation
The expected base pay range for this position is $180,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout The Role:\n\nEvery patient booking on Headway depends on the right providers being on the platform. The Provider Growth team owns that top-of-funnel: getting qualified providers to discover, evaluate, and choose Headway, then guiding them from lead to activated. This is the first embedded design role on the Acquisition pod.\n\nThis role sits at the highest-leverage part of the provider funnel and spans two surfaces: the external provider-facing experience and the internal tooling that powers it. You'll partner with Creative on a provider rebrand and landing page, own the lead form that turns interest into a signed-up provider, and design the internal agentic PGA (sales) tooling.\n\nThe through-line is conversion: you'll own lifting SQL → Intake-Complete conversion, diagnosing drop-off and running experiments across the funnel.\n\nOur design team works AI-first. Designers use Claude Code and Cursor to prototype and stay involved through launch and iteration, directly in code. We want designers who already work this way and treat AI as a primary part of their practice.\n\nWhat You'll Own:\n\n - Provider rebrand & landing page. Partner with Creative to design a premium, high-converting provider landing experience and evolve the provider-facing brand.\n\n - Lead form & acquisition entry. Own the lead/application entry point, with a focus on low-friction, high-trust, and built to convert.\n\n - PGA enablement & agentic tooling. Design real-time signals and agentic experiences that help every Provider Growth Associate coach providers through the funnel, turning the best PGA playbook into product.\n\n - Funnel conversion. Diagnose SQL→IC drop-off, form hypotheses, and run experiments that move the number.\n\n - Research & craft. Talk to providers and PGAs with the research team's support; raise the craft bar and contribute patterns to the Helix design system.\n\nYou'll Be A Great Fit If You:\n\n - Have 5+ years of product design experience, with real time spent on conversion, growth, or acquisition work.\n\n - Bring exceptional visual and interaction design craft. You produce polished, high-quality work for public-facing surfaces and care deeply about the details.\n\n - Think in funnels. You know how to diagnose drop-off and get excited when a design change moves a metric.\n\n - Have designed agentic or AI-powered workflows such as real-time decision support or intelligent automation.\n\n - Partner fluently across functions, especially with Creative/brand, PM, and Eng.\n\n - Prototype and test ideas quickly with Claude Code, Cursor, or your AI tool of choice. AI generates the pixels and prototype. You define the patterns, behaviors, and quality bar.\n\n - Want your work to make a meaningful difference in people's lives — this role directly shapes how many providers join Headway, and how many patients get access to affordable mental healthcare.\n\nCompensation\n\nThe expected base pay range for this position is $180,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"9e90eae0-30c4-4c7f-addd-8d5ce7868df3","title":"Senior HR Business Partner","department":"All Cost Centers","team":"People","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-09-21T18:38:10.698+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/9e90eae0-30c4-4c7f-addd-8d5ce7868df3","applyUrl":"https://jobs.ashbyhq.com/headway/9e90eae0-30c4-4c7f-addd-8d5ce7868df3/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the Role
This role is located in our New York City office and is in person 2-days a week.
We're looking for an exceptional HR Business Partner to support our growing Engineering organization. This is a high-visibility, cross-functional role: you'll work closely with HR Business Partner leadership and Engineering leadership to build the people strategy, programs, and policies that let the org scale sustainably.
You’ll shape and execute people strategies that enable scale, strengthen leadership, and drive Olympic-level performance. You'll act as a trusted advisor and thought partner to managers and employees across the full HR lifecycle: providing counsel on organizational design, performance management, talent planning, and leadership development - balancing near-term priorities with long-term organizational health and cultural integrity. You’ll use data-driven insights and sound judgment to identify trends, influence decisions, and lead high-impact initiatives that elevate the employee experience, strengthen manager capability, and ensure our teams are empowered to perform at their best. This role also partners closely with our Centers of Excellence (Total Rewards & Compensation, People Ops, Legal, and Talent Acquisition) so the Engineering org has the support it needs across the entire lifecycle.
You Will:
Strategic Business Partnership: Independently partner with leaders to translate business priorities into actionable people plans. Connect People programs to functional goals, surface patterns across your client group, and escalate insights that inform broader org thinking.
Talent Strategy & Performance: Lead performance management and talent review processes with rigor and follow-through within the org. Coach people managers to set clear expectations, deliver feedback, and take early action on performance — building their confidence to lead with accountability.
Organizational Design & Effectiveness: Partner with leaders to inform org structure decisions, clarify roles and decision rights, and support team health within your defined scope. Use headcount and workforce data to identify talent gaps and support scalable design.
Coaching & Manager Development: Build trusted relationships with managers and deliver direct, actionable feedback that shifts behavior and builds capability. Reinforce Headway's cultural principles and managerial expectations through consistent coaching and follow-through.
Analytical & Data-Driven Decision Making: Independently build and use people data — attrition, engagement, performance patterns — to surface insights and influence leadership action. Leverage AI tools to accelerate analysis, synthesize feedback at scale, and draft communications with speed and precision
Operational Excellence: Own People programs and projects end-to-end within the org, from planning through execution and follow-through. Balance multiple workstreams without losing precision or quality.
Cultural Stewardship & Employee Experience: Model and amplify Headway’s values and performance standards. Ensure fairness, inclusion, and consistency in decision-making. Surface patterns in sentiment and proactively strengthen engagement and trust.
You have:
5+ years of progressive HRBP or HR adjacent/ generalist experience (e.g., Chief of Staff, Strategy, Consulting), with a track record of supporting senior executives in high-growth or scaling environments.
Independently partner with business leaders — you don't wait to be told what's needed, and you know when to escalate and when to run with it.
Are data-driven, using both qualitative and quantitative signals to surface insights and support decisions.
Build genuine trust with managers through candor, follow-through, and sound judgment.
Have solid grounding in core HR processes — performance management, org design, talent development — and execute them with rigor.
Thrive in fast-paced environments where ownership, agility, and operational discipline are the expectation.
Are curious about and comfortable using AI tools in your day-to-day work — you don't need to be technical, but you should be able to hold a credible conversation with engineering leaders about what AI transformation means for talent, skill gaps, and team design.
Model Headway's cultural principles and hold a high bar for performance and accountability.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the Role\n\nThis role is located in our New York City office and is in person 2-days a week.\n\nWe're looking for an exceptional HR Business Partner to support our growing Engineering organization. This is a high-visibility, cross-functional role: you'll work closely with HR Business Partner leadership and Engineering leadership to build the people strategy, programs, and policies that let the org scale sustainably.\n\nYou’ll shape and execute people strategies that enable scale, strengthen leadership, and drive Olympic-level performance. You'll act as a trusted advisor and thought partner to managers and employees across the full HR lifecycle: providing counsel on organizational design, performance management, talent planning, and leadership development - balancing near-term priorities with long-term organizational health and cultural integrity. You’ll use data-driven insights and sound judgment to identify trends, influence decisions, and lead high-impact initiatives that elevate the employee experience, strengthen manager capability, and ensure our teams are empowered to perform at their best. This role also partners closely with our Centers of Excellence (Total Rewards & Compensation, People Ops, Legal, and Talent Acquisition) so the Engineering org has the support it needs across the entire lifecycle.\n\n\n\nYou Will:\n\n - Strategic Business Partnership: Independently partner with leaders to translate business priorities into actionable people plans. Connect People programs to functional goals, surface patterns across your client group, and escalate insights that inform broader org thinking.\n\n - Talent Strategy & Performance: Lead performance management and talent review processes with rigor and follow-through within the org. Coach people managers to set clear expectations, deliver feedback, and take early action on performance — building their confidence to lead with accountability.\n\n - Organizational Design & Effectiveness: Partner with leaders to inform org structure decisions, clarify roles and decision rights, and support team health within your defined scope. Use headcount and workforce data to identify talent gaps and support scalable design.\n\n - Coaching & Manager Development: Build trusted relationships with managers and deliver direct, actionable feedback that shifts behavior and builds capability. Reinforce Headway's cultural principles and managerial expectations through consistent coaching and follow-through.\n\n - Analytical & Data-Driven Decision Making: Independently build and use people data — attrition, engagement, performance patterns — to surface insights and influence leadership action. Leverage AI tools to accelerate analysis, synthesize feedback at scale, and draft communications with speed and precision\n\n - Operational Excellence: Own People programs and projects end-to-end within the org, from planning through execution and follow-through. Balance multiple workstreams without losing precision or quality.\n\n - Cultural Stewardship & Employee Experience: Model and amplify Headway’s values and performance standards. Ensure fairness, inclusion, and consistency in decision-making. Surface patterns in sentiment and proactively strengthen engagement and trust.\n\n \n\nYou have:\n\n - 5+ years of progressive HRBP or HR adjacent/ generalist experience (e.g., Chief of Staff, Strategy, Consulting), with a track record of supporting senior executives in high-growth or scaling environments.\n\n - Independently partner with business leaders — you don't wait to be told what's needed, and you know when to escalate and when to run with it.\n\n - Are data-driven, using both qualitative and quantitative signals to surface insights and support decisions.\n\n - Build genuine trust with managers through candor, follow-through, and sound judgment.\n\n - Have solid grounding in core HR processes — performance management, org design, talent development — and execute them with rigor.\n\n - Thrive in fast-paced environments where ownership, agility, and operational discipline are the expectation.\n\n - Are curious about and comfortable using AI tools in your day-to-day work — you don't need to be technical, but you should be able to hold a credible conversation with engineering leaders about what AI transformation means for talent, skill gaps, and team design.\n\n - Model Headway's cultural principles and hold a high bar for performance and accountability.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"8d8800e1-ffbd-4666-8f8f-beec79986796","title":"Remote Licensed Mental Health Therapist","department":"Join our provider network! ","team":"Join our provider network! ","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2024-08-21T15:35:39.319+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/8d8800e1-ffbd-4666-8f8f-beec79986796","applyUrl":"https://jobs.ashbyhq.com/headway/8d8800e1-ffbd-4666-8f8f-beec79986796/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Are you a Licensed Mental Health Therapist looking to launch a private practice, or grow your existing practice?
Headway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.
Whether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!
By joining the Headway community, we’ll help you:
Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.
Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.
Grow your caseload by providing marketing support and best practices to grow your practice!
Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!
We’ll also support your clients by:
Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.
Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.
And we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.
Ready to get started?
To join Headway’s growing community, you are/have:
Licensure: You’re a Masters Level Licensed Mental Health Therapist (LPC, LCSW, LMFT)
NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAre you a Licensed Mental Health Therapist looking to launch a private practice, or grow your existing practice?\n\nHeadway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.\n\nWhether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!\n\nBy joining the Headway community, we’ll help you:\n\n - Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.\n\n - Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.\n\n - Grow your caseload by providing marketing support and best practices to grow your practice!\n\n - Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!\n\nWe’ll also support your clients by:\n\n - Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.\n\n - Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.\n\nAnd we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.\n\nReady to get started?\n\nTo join Headway’s growing community, you are/have:\n\n - Licensure: You’re a Masters Level Licensed Mental Health Therapist (LPC, LCSW, LMFT)\n\n - NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"ed6fa8ec-32e7-422d-bc79-325e1d78243b","title":"Remote Licensed Psychiatric Nurse Practitioner","department":"Join our provider network! ","team":"Join our provider network! ","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2024-08-21T15:52:43.759+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/ed6fa8ec-32e7-422d-bc79-325e1d78243b","applyUrl":"https://jobs.ashbyhq.com/headway/ed6fa8ec-32e7-422d-bc79-325e1d78243b/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Are you a Licensed Psychiatric Nurse Practitioner looking to launch a private practice, or grow your existing practice?
Headway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.
Whether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!
By joining the Headway community, we’ll help you:
Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.
Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.
Grow your caseload by providing marketing support and best practices to grow your practice!
Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!
We’ll also support your clients by:
Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.
Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.
And we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.
Ready to get started?
To join Headway’s growing community, you are/have:
Licensure: You’re a fully licensed ANCC board-certified Psychiatric Nurse Practitioner
NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!
DEA: You have a DEA and/or CDS number, or you’re open to acquiring one.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAre you a Licensed Psychiatric Nurse Practitioner looking to launch a private practice, or grow your existing practice?\n\nHeadway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.\n\nWhether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!\n\nBy joining the Headway community, we’ll help you:\n\n - Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.\n\n - Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.\n\n - Grow your caseload by providing marketing support and best practices to grow your practice!\n\n - Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!\n\nWe’ll also support your clients by:\n\n - Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.\n\n - Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.\n\nAnd we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.\n\nReady to get started?\n\nTo join Headway’s growing community, you are/have:\n\n - Licensure: You’re a fully licensed ANCC board-certified Psychiatric Nurse Practitioner\n\n - NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!\n\n - DEA: You have a DEA and/or CDS number, or you’re open to acquiring one.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"20705468-59b2-4576-b6d8-27a5e06e4027","title":"Remote Licensed Psychiatrist","department":"Join our provider network! ","team":"Join our provider network! ","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2024-08-21T15:53:59.762+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/20705468-59b2-4576-b6d8-27a5e06e4027","applyUrl":"https://jobs.ashbyhq.com/headway/20705468-59b2-4576-b6d8-27a5e06e4027/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Are you a Licensed Psychiatrist looking to launch a private practice, or grow your existing practice?
Headway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.
Whether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!
By joining the Headway community, we’ll help you:
Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.
Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.
Grow your caseload by providing marketing support and best practices to grow your practice!
Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!
We’ll also support your clients by:
Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.
Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.
And we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.
Ready to get started?
To join Headway’s growing community, you are/have:
Licensure: You’re a fully licensed board-certified Psychiatrist
NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!
DEA: You have a DEA and/or CDS number, or you’re open to acquiring one.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAre you a Licensed Psychiatrist looking to launch a private practice, or grow your existing practice?\n\nHeadway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.\n\nWhether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!\n\nBy joining the Headway community, we’ll help you:\n\n - Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.\n\n - Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.\n\n - Grow your caseload by providing marketing support and best practices to grow your practice!\n\n - Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!\n\nWe’ll also support your clients by:\n\n - Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.\n\n - Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.\n\nAnd we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.\n\nReady to get started?\n\nTo join Headway’s growing community, you are/have:\n\n - Licensure: You’re a fully licensed board-certified Psychiatrist\n\n - NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!\n\n - DEA: You have a DEA and/or CDS number, or you’re open to acquiring one.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"e2020f72-3e04-430b-a2b8-439be04b0c97","title":"Remote Licensed Professional Counselor","department":"Join our provider network! ","team":"Join our provider network! ","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2024-08-23T14:09:09.001+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/e2020f72-3e04-430b-a2b8-439be04b0c97","applyUrl":"https://jobs.ashbyhq.com/headway/e2020f72-3e04-430b-a2b8-439be04b0c97/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Are you a Licensed Professional Counselor looking to launch a private practice, or grow your existing practice?
Headway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.
Whether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!
By joining the Headway community, we’ll help you:
Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.
Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.
Grow your caseload by providing marketing support and best practices to grow your practice!
Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!
We’ll also support your clients by:
Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.
Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.
And we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.
Ready to get started?
To join Headway’s growing community, you are/have:
Licensure: You’re a Masters Level Licensed Professional Counselor (LPC, LPCC, LCPC, LCPCS, LPCC-S)
NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAre you a Licensed Professional Counselor looking to launch a private practice, or grow your existing practice?\n\nHeadway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.\n\nWhether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!\n\nBy joining the Headway community, we’ll help you:\n\n - Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.\n\n - Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.\n\n - Grow your caseload by providing marketing support and best practices to grow your practice!\n\n - Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!\n\nWe’ll also support your clients by:\n\n - Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.\n\n - Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.\n\nAnd we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.\n\nReady to get started?\n\nTo join Headway’s growing community, you are/have:\n\n - Licensure: You’re a Masters Level Licensed Professional Counselor (LPC, LPCC, LCPC, LCPCS, LPCC-S)\n\n - NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"b888df59-498f-4703-8098-6c06b98cf088","title":"Remote Licensed Clinical Social Worker","department":"Join our provider network! ","team":"Join our provider network! ","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2024-08-23T14:11:45.714+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/b888df59-498f-4703-8098-6c06b98cf088","applyUrl":"https://jobs.ashbyhq.com/headway/b888df59-498f-4703-8098-6c06b98cf088/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Are you a Licensed Clinical Social Worker looking to launch a private practice, or grow your existing practice?
Headway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.
Whether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!
By joining the Headway community, we’ll help you:
Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.
Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.
Grow your caseload by providing marketing support and best practices to grow your practice!
Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!
We’ll also support your clients by:
Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.
Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.
And we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.
Ready to get started?
To join Headway’s growing community, you are/have:
Licensure: You’re a Masters Level Licensed Clinical Social Worker (LCSW, LICSW, LCSCW)
NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAre you a Licensed Clinical Social Worker looking to launch a private practice, or grow your existing practice?\n\nHeadway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.\n\nWhether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!\n\nBy joining the Headway community, we’ll help you:\n\n - Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.\n\n - Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.\n\n - Grow your caseload by providing marketing support and best practices to grow your practice!\n\n - Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!\n\nWe’ll also support your clients by:\n\n - Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.\n\n - Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.\n\nAnd we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.\n\nReady to get started?\n\nTo join Headway’s growing community, you are/have:\n\n - Licensure: You’re a Masters Level Licensed Clinical Social Worker (LCSW, LICSW, LCSCW)\n\n - NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"2754be86-7228-4324-b24a-e5a0fab534c1","title":"Remote Licensed Clinical Psychologist","department":"Join our provider network! ","team":"Join our provider network! ","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2024-08-23T14:12:42.420+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/2754be86-7228-4324-b24a-e5a0fab534c1","applyUrl":"https://jobs.ashbyhq.com/headway/2754be86-7228-4324-b24a-e5a0fab534c1/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Are you a Licensed Clinical Psychologist looking to launch a private practice, or grow your existing practice?
Headway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.
Whether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!
By joining the Headway community, we’ll help you:
Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.
Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.
Grow your caseload by providing marketing support and best practices to grow your practice!
Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!
We’ll also support your clients by:
Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.
Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.
And we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.
Ready to get started?
To join Headway’s growing community, you are/have:
Licensure: You’re a fully licensed board-certified Psychiatrist
NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAre you a Licensed Clinical Psychologist looking to launch a private practice, or grow your existing practice?\n\nHeadway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.\n\nWhether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!\n\nBy joining the Headway community, we’ll help you:\n\n - Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.\n\n - Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.\n\n - Grow your caseload by providing marketing support and best practices to grow your practice!\n\n - Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!\n\nWe’ll also support your clients by:\n\n - Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.\n\n - Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.\n\nAnd we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.\n\nReady to get started?\n\nTo join Headway’s growing community, you are/have:\n\n - Licensure: You’re a fully licensed board-certified Psychiatrist\n\n - NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"ac527fcd-72e4-4d1f-a31f-5e7b01a093c0","title":"Remote Licensed Marriage and Family Therapist","department":"Join our provider network! ","team":"Join our provider network! ","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2024-08-23T14:20:58.825+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/ac527fcd-72e4-4d1f-a31f-5e7b01a093c0","applyUrl":"https://jobs.ashbyhq.com/headway/ac527fcd-72e4-4d1f-a31f-5e7b01a093c0/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Are you a Licensed Marriage and Family Therapist looking to launch a private practice, or grow your existing practice?
Headway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.
Whether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!
By joining the Headway community, we’ll help you:
Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.
Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.
Grow your caseload by providing marketing support and best practices to grow your practice!
Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!
We’ll also support your clients by:
Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.
Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.
And we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.
Ready to get started?
To join Headway’s growing community, you are/have:
Licensure: You’re a Masters Level Licensed Professional Counselor (LMFT, LMFTS, LCMFT)
NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAre you a Licensed Marriage and Family Therapist looking to launch a private practice, or grow your existing practice?\n\nHeadway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.\n\nWhether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!\n\nBy joining the Headway community, we’ll help you:\n\n - Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.\n\n - Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.\n\n - Grow your caseload by providing marketing support and best practices to grow your practice!\n\n - Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!\n\nWe’ll also support your clients by:\n\n - Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.\n\n - Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.\n\nAnd we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.\n\nReady to get started?\n\nTo join Headway’s growing community, you are/have:\n\n - Licensure: You’re a Masters Level Licensed Professional Counselor (LMFT, LMFTS, LCMFT)\n\n - NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"7104df9f-666d-46ab-898d-0576297418ef","title":"Remote Licensed Mental Health Counselor","department":"Join our provider network! ","team":"Join our provider network! ","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2024-08-23T14:20:59.596+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/7104df9f-666d-46ab-898d-0576297418ef","applyUrl":"https://jobs.ashbyhq.com/headway/7104df9f-666d-46ab-898d-0576297418ef/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Are you a Licensed Mental Health Counselor looking to launch a private practice, or grow your existing practice?
Headway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.
Whether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!
By joining the Headway community, we’ll help you:
Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.
Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.
Grow your caseload by providing marketing support and best practices to grow your practice!
Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!
We’ll also support your clients by:
Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.
Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.
And we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.
Ready to get started?
To join Headway’s growing community, you are/have:
Licensure: You’re a Masters Level Licensed Mental Health Counselor (LMHC, LPCMH, LIMHP)
NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAre you a Licensed Mental Health Counselor looking to launch a private practice, or grow your existing practice?\n\nHeadway currently supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability by equipping mental health practitioners with the tools and resources they need to run their practices.\n\nWhether you're new to private practice or already have an established practice of your own, we’re excited to support you in reaching your goals!\n\nBy joining the Headway community, we’ll help you:\n\n - Accept insurance hassle-free by credentialing you with the nation’s largest networks and handling the billing and admin paperwork for you.\n\n - Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.\n\n - Grow your caseload by providing marketing support and best practices to grow your practice!\n\n - Use Headway’s practice management software to run your practice, but if using your own works better, that’s fine too!\n\nWe’ll also support your clients by:\n\n - Providing live, customized support to clinicians and clients in order to streamline the process of both seeking and providing care.\n\n - Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your clients with confidence.\n\nAnd we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it’s up to you whether you see your patients in-person or remotely via telehealth while working from home.\n\nReady to get started?\n\nTo join Headway’s growing community, you are/have:\n\n - Licensure: You’re a Masters Level Licensed Mental Health Counselor (LMHC, LPCMH, LIMHP)\n\n - NPI Number and Individual Malpractice Insurance: We can point you in the right direction if you don’t have those yet!\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"edea3700-6c69-4e63-bd9f-b05147734e80","title":"Senior Fullstack Software Engineer","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"New York, NY","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"Remote","address":{"postalAddress":{"addressCountry":"United States"}}}],"publishedAt":"2024-09-09T23:18:21.024+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/edea3700-6c69-4e63-bd9f-b05147734e80","applyUrl":"https://jobs.ashbyhq.com/headway/edea3700-6c69-4e63-bd9f-b05147734e80/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
The Work
Fullstack at Headway means end-to-end ownership. You’re building reliable abstraction layers over a fragmented healthcare system and translating them into seamless, empathetic user experiences. What you could work on:
The Modern AI-enabled Clinical System: Help design and build the interfaces and systems that manage clinical data. Build high-integrity experiences for treatment plans and progress notes, integrating AI-powered clinical intelligence to give providers their time back.
Therapist Practice Management: Build a best-in-class platform for Headway therapists to run their businesses. You'll own features from the database schema to the UI, creating intuitive web experiences for scheduling, clinical notes, and payment management.
Patient-First Experiences: We’re moving toward a patient-centric model. Transform the therapist search experience by building the frontend interfaces and backend APIs that power personalized care recommendations, longitudinal data views, and seamless patient-provider matching.
Frictionless Onboarding: Turn the historically nightmare process of insurance credentialing into a sleek, consumer-grade web experience. Build products and tooling to get providers in-network and scaling their practice in record time.
Our Stack
Languages: TypeScript, Python 3
Frontend: React, Remix, Next.js
Backend & Storage: FastAPI, SQLAlchemy, Postgres, Redis, Snowflake
Infrastructure: AWS, Temporal, Kafka
Ops: Datadog, Sentry, PagerDuty
AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)
Who You Are
End-to-End Product Builder: You care just as much about the API architecture as you do the user experience. You seamlessly context-switch between backend logic and frontend state management.
AI Frontier Tinkerer: You don't just use AI tools - you push their limits. You've experimented with applying LLMs to real workflows, whether that's code generation, operational automation, or developer tooling. You bring a builder's mindset: what can we automate, what should stay human, and how do we ship it responsibly in healthcare?
Owns Outcomes, Not Tasks: You've been handed ambiguous problems and turned them into shipped software. You know how to define the solution, pull in the right people across teams, and keep things moving when priorities shift.
Sets the Technical Standard: You make technical decisions that optimize for maintainability and scale, not just shipping speed. You proactively improve your team's engineering velocity - whether that's refining tooling, improving automation, or establishing patterns that prevent entire categories of bugs.
Mentor by Default: You pull engineers into design discussions without being asked. Your code reviews teach, not just gatekeep. You make sure knowledge gets shared across the team, not siloed in one person's head.
Ships Fast, Iterates Faster: You can move from problem statement to working solution quickly. You'd rather ship a good v1 this week than a perfect v1 next month. Real feedback from therapists and patients is worth more than another round of design review.
Quick Study in Complex Domains: Healthcare is a maze of payers, regulations, and exceptions. You don't need prior healthcare experience, but you need to be someone who dives into unfamiliar domains and builds a working mental model fast.
Motivated by Impact: You want your engineering skills applied to problems that matter. Mental healthcare access is broken in America, and you want to be part of fixing it.
Communicates with Precision: Whether it's a Slack thread, a design doc, or a cross-team meeting, you communicate clearly and concisely. You know that great engineering is wasted if you can't bring people along.
Our Interview Process
After you apply to Headway, here are some details of what to expect during the interview process.
Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
First round: You'll do a live coding interview with Karat, our technical interviewing partner. It's a great opportunity to showcase your problem-solving skills and learn more about what our engineering team is building.
Final rounds: You’ll meet several team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.
References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nThe Work\n\nFullstack at Headway means end-to-end ownership. You’re building reliable abstraction layers over a fragmented healthcare system and translating them into seamless, empathetic user experiences. What you could work on:\n\n - The Modern AI-enabled Clinical System: Help design and build the interfaces and systems that manage clinical data. Build high-integrity experiences for treatment plans and progress notes, integrating AI-powered clinical intelligence to give providers their time back.\n\n - Therapist Practice Management: Build a best-in-class platform for Headway therapists to run their businesses. You'll own features from the database schema to the UI, creating intuitive web experiences for scheduling, clinical notes, and payment management.\n\n - Patient-First Experiences: We’re moving toward a patient-centric model. Transform the therapist search experience by building the frontend interfaces and backend APIs that power personalized care recommendations, longitudinal data views, and seamless patient-provider matching.\n\n - Frictionless Onboarding: Turn the historically nightmare process of insurance credentialing into a sleek, consumer-grade web experience. Build products and tooling to get providers in-network and scaling their practice in record time.\n\nOur Stack\n\n - Languages: TypeScript, Python 3\n\n - Frontend: React, Remix, Next.js\n\n - Backend & Storage: FastAPI, SQLAlchemy, Postgres, Redis, Snowflake\n\n - Infrastructure: AWS, Temporal, Kafka\n\n - Ops: Datadog, Sentry, PagerDuty\n\n - AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)\n\nWho You Are\n\n - End-to-End Product Builder: You care just as much about the API architecture as you do the user experience. You seamlessly context-switch between backend logic and frontend state management.\n\n - AI Frontier Tinkerer: You don't just use AI tools - you push their limits. You've experimented with applying LLMs to real workflows, whether that's code generation, operational automation, or developer tooling. You bring a builder's mindset: what can we automate, what should stay human, and how do we ship it responsibly in healthcare?\n\n - Owns Outcomes, Not Tasks: You've been handed ambiguous problems and turned them into shipped software. You know how to define the solution, pull in the right people across teams, and keep things moving when priorities shift.\n\n - Sets the Technical Standard: You make technical decisions that optimize for maintainability and scale, not just shipping speed. You proactively improve your team's engineering velocity - whether that's refining tooling, improving automation, or establishing patterns that prevent entire categories of bugs.\n\n - Mentor by Default: You pull engineers into design discussions without being asked. Your code reviews teach, not just gatekeep. You make sure knowledge gets shared across the team, not siloed in one person's head.\n\n - Ships Fast, Iterates Faster: You can move from problem statement to working solution quickly. You'd rather ship a good v1 this week than a perfect v1 next month. Real feedback from therapists and patients is worth more than another round of design review.\n\n - Quick Study in Complex Domains: Healthcare is a maze of payers, regulations, and exceptions. You don't need prior healthcare experience, but you need to be someone who dives into unfamiliar domains and builds a working mental model fast.\n\n - Motivated by Impact: You want your engineering skills applied to problems that matter. Mental healthcare access is broken in America, and you want to be part of fixing it.\n\n - Communicates with Precision: Whether it's a Slack thread, a design doc, or a cross-team meeting, you communicate clearly and concisely. You know that great engineering is wasted if you can't bring people along.\n\nOur Interview Process\n\nAfter you apply to Headway, here are some details of what to expect during the interview process.\n\n - Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. \n\n - First round: You'll do a live coding interview with Karat, our technical interviewing partner. It's a great opportunity to showcase your problem-solving skills and learn more about what our engineering team is building.\n\n - Final rounds: You’ll meet several team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.\n\n - References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"e78703a3-4089-40fa-8a17-4afb811d3855","title":"Senior Backend Software Engineer","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"New York, NY","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"Remote","address":{"postalAddress":{"addressCountry":"United States"}}}],"publishedAt":"2024-09-16T15:54:20.623+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/e78703a3-4089-40fa-8a17-4afb811d3855","applyUrl":"https://jobs.ashbyhq.com/headway/e78703a3-4089-40fa-8a17-4afb811d3855/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Backend at Headway involves high-stakes logic. You’re building a reliable abstraction layer over a fragmented healthcare system. What you could work on:
The Modern AI-enabled Clinical System: Help design and build the systems that store and manage clinical data. This isn't just a database; it's a high-integrity system for treatment plans, progress notes, patient history, and AI-powered clinical intelligence - from session transcript-to-note generation to automated summaries that give providers their time back.
The Insurance Billing Engine: We apply AI pragmatically (blog) to reduce administrative burdens for providers and handle the burden of traditional billing workflows. You’ll scale the systems that handle the unique, often nonsensical rules of every major insurance payer to accurately estimate and file claims hundreds of thousands of times per month.
Patient-First Infrastructure: We’re moving toward a patient-centric model. Build the backend services that power personalized care recommendations, health tracking, and longitudinal data views as well as innovative user experiences to help patients find a therapist that meets their needs
Financial Integrity: Work on the ledger systems that ensure 70,000+ providers get paid accurately. This requires building for idempotency and strict consistency in a multi-party marketplace.
Languages: Python, TypeScript
Storage: Postgres, Redis, Snowflake
Infrastructure: AWS, Temporal
Ops: Datadog, Sentry, PagerDuty
AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)
Owns Outcomes, Not Tasks: You've been handed ambiguous problems and turned them into shipped software. You know how to define the solution, pull in the right people across teams, and keep things moving when priorities shift.
Sets the Technical Standard: You make technical decisions that optimize for maintainability and scale, not just shipping speed. You proactively improve your team's engineering velocity - whether that's refining tooling, improving automation, or establishing patterns that prevent entire categories of bugs.
Mentor by Default: You pull engineers into design discussions without being asked. Your code reviews teach, not just gatekeep. You make sure knowledge gets shared across the team, not siloed in one person's head.
Ships Fast, Iterates Faster: You can move from problem statement to working solution quickly. You'd rather ship a good v1 this week than a perfect v1 next month. Real feedback from therapists and patients is worth more than another round of design review.
Quick Study in Complex Domains: Healthcare is a maze of payers, regulations, and exceptions. You don't need prior healthcare experience, but you need to be someone who dives into unfamiliar domains and builds a working mental model fast.
Motivated by Impact: You want your engineering skills applied to problems that matter. Mental healthcare access is broken in America, and you want to be part of fixing it.
Communicates with Precision: Whether it's a Slack thread, a design doc, or a cross-team meeting, you communicate clearly and concisely. You know that great engineering is wasted if you can't bring people along.
AI Frontier Tinkerer: You don't just use AI tools - you push their limits. You've experimented with applying LLMs to real workflows, whether that's code generation, operational automation, or developer tooling. You bring a builder's mindset: what can we automate, what should stay human, and how do we ship it responsibly in healthcare?
After you apply to Headway, here are some details of what to expect during the interview process.
Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
First round: You'll meet with an engineer on the team to do some live coding and learn more about the engineering team.
Final rounds: You’ll meet several more team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.
References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!
#LI-BM1
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nTHE WORK\n\nBackend at Headway involves high-stakes logic. You’re building a reliable abstraction layer over a fragmented healthcare system. What you could work on:\n\n - The Modern AI-enabled Clinical System: Help design and build the systems that store and manage clinical data. This isn't just a database; it's a high-integrity system for treatment plans, progress notes, patient history, and AI-powered clinical intelligence - from session transcript-to-note generation to automated summaries that give providers their time back.\n\n - The Insurance Billing Engine: We apply AI pragmatically (blog https://medium.com/headway-tech/improving-healthcare-billing-with-machine-learning-ba3446979d91) to reduce administrative burdens for providers and handle the burden of traditional billing workflows. You’ll scale the systems that handle the unique, often nonsensical rules of every major insurance payer to accurately estimate and file claims hundreds of thousands of times per month. \n\n - Patient-First Infrastructure: We’re moving toward a patient-centric model. Build the backend services that power personalized care recommendations, health tracking, and longitudinal data views as well as innovative user experiences to help patients find a therapist that meets their needs\n\n - Financial Integrity: Work on the ledger systems that ensure 70,000+ providers get paid accurately. This requires building for idempotency and strict consistency in a multi-party marketplace.\n\n\nOUR STACK\n\n - Languages: Python, TypeScript\n\n - Storage: Postgres, Redis, Snowflake\n\n - Infrastructure: AWS, Temporal\n\n - Ops: Datadog, Sentry, PagerDuty\n\n - AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)\n\n\nWHO YOU ARE\n\n - Owns Outcomes, Not Tasks: You've been handed ambiguous problems and turned them into shipped software. You know how to define the solution, pull in the right people across teams, and keep things moving when priorities shift.\n\n - Sets the Technical Standard: You make technical decisions that optimize for maintainability and scale, not just shipping speed. You proactively improve your team's engineering velocity - whether that's refining tooling, improving automation, or establishing patterns that prevent entire categories of bugs.\n\n - Mentor by Default: You pull engineers into design discussions without being asked. Your code reviews teach, not just gatekeep. You make sure knowledge gets shared across the team, not siloed in one person's head.\n\n - Ships Fast, Iterates Faster: You can move from problem statement to working solution quickly. You'd rather ship a good v1 this week than a perfect v1 next month. Real feedback from therapists and patients is worth more than another round of design review.\n\n - Quick Study in Complex Domains: Healthcare is a maze of payers, regulations, and exceptions. You don't need prior healthcare experience, but you need to be someone who dives into unfamiliar domains and builds a working mental model fast.\n\n - Motivated by Impact: You want your engineering skills applied to problems that matter. Mental healthcare access is broken in America, and you want to be part of fixing it.\n\n - Communicates with Precision: Whether it's a Slack thread, a design doc, or a cross-team meeting, you communicate clearly and concisely. You know that great engineering is wasted if you can't bring people along.\n\n - AI Frontier Tinkerer: You don't just use AI tools - you push their limits. You've experimented with applying LLMs to real workflows, whether that's code generation, operational automation, or developer tooling. You bring a builder's mindset: what can we automate, what should stay human, and how do we ship it responsibly in healthcare?\n\n\nOUR INTERVIEW PROCESS\n\nAfter you apply to Headway, here are some details of what to expect during the interview process.\n\n - Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. \n\n - First round: You'll meet with an engineer on the team to do some live coding and learn more about the engineering team.\n\n - Final rounds: You’ll meet several more team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.\n\n - References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!\n\n \n\n#LI-BM1\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"75017946-1062-40fb-a78f-9e1edf5424a7","title":"Senior Data Engineer","department":"All Cost Centers","team":"Data","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-10-22T16:41:21.594+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/75017946-1062-40fb-a78f-9e1edf5424a7","applyUrl":"https://jobs.ashbyhq.com/headway/75017946-1062-40fb-a78f-9e1edf5424a7/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the Data Engineering Team
Headway is looking for a Senior Data Engineer to help bring us closer to our mission: creating access to affordable, quality mental healthcare across the United States.
The Data Engineering team builds and maintains the infrastructure that makes this possible. We partner closely with stakeholders across the company - including Finance, Insurance Systems, Analytics, Product, and Data Science - to ensure that Headway's data platform is scalable, reliable, and secure. As AI tools become a primary way Headway employees interact with our data, we're also thinking carefully about what it means to make that data trustworthy, well-documented, and AI-ready.
As a Senior Data Engineer, you'll help shape the future of our data architecture. You'll work cross-functionally to design and implement robust data pipelines, define and uphold data governance standards, and ensure our platform is built to meet the growing needs of the business.
In this role, you will:
Design, build, and maintain scalable data pipelines and infrastructure to support internal stakeholders and core business functions
Define, develop, and refine data governance, monitoring, and quality standards across the company — including ensuring that data generated or surfaced by AI tools is complete, correct, and traceable
Partner with Product and Engineering to advocate for best practices in data engineering and ensure data needs are addressed early in the product lifecycle
Work cross-functionally with Analytics, Data Science, and Infrastructure to continuously evolve Headway's data architecture
Own and drive technical decisions across the data platform, contributing to everything from performance optimization to infrastructure-as-code
Help shape how Headway employees interact with our data through AI-powered tools, ensuring the underlying data layer is reliable enough to power accurate, trustworthy answers
You will love this role if you have:
6+ years of experience as a data engineer, with a track record of building scalable systems and solving complex data problems in a fast-paced tech environment
Proficiency in Python and SQL
Experience with tools and services that encompass a modern data platform stack, such as Snowflake, dbt, Airflow, Fivetran, and Terraform
Familiarity with visualization tools like Metabase or Jupyter Notebooks is a plus
A pragmatic approach to building for both today’s needs and tomorrow’s scale
A strong sense of ownership and a bias toward action, especially in the face of ambiguity
Empathy for your teammates and stakeholders, and a collaborative mindset that values working across disciplines
Passion for Headway’s mission to make mental healthcare more accessible and affordable
Compensation
The expected base pay range for this position is $180,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the Data Engineering Team\n\nHeadway is looking for a Senior Data Engineer to help bring us closer to our mission: creating access to affordable, quality mental healthcare across the United States.\n\nThe Data Engineering team builds and maintains the infrastructure that makes this possible. We partner closely with stakeholders across the company - including Finance, Insurance Systems, Analytics, Product, and Data Science - to ensure that Headway's data platform is scalable, reliable, and secure. As AI tools become a primary way Headway employees interact with our data, we're also thinking carefully about what it means to make that data trustworthy, well-documented, and AI-ready.\n\nAs a Senior Data Engineer, you'll help shape the future of our data architecture. You'll work cross-functionally to design and implement robust data pipelines, define and uphold data governance standards, and ensure our platform is built to meet the growing needs of the business.\n\nIn this role, you will:\n\n - Design, build, and maintain scalable data pipelines and infrastructure to support internal stakeholders and core business functions\n\n - Define, develop, and refine data governance, monitoring, and quality standards across the company — including ensuring that data generated or surfaced by AI tools is complete, correct, and traceable\n\n - Partner with Product and Engineering to advocate for best practices in data engineering and ensure data needs are addressed early in the product lifecycle\n\n - Work cross-functionally with Analytics, Data Science, and Infrastructure to continuously evolve Headway's data architecture\n\n - Own and drive technical decisions across the data platform, contributing to everything from performance optimization to infrastructure-as-code\n\n - Help shape how Headway employees interact with our data through AI-powered tools, ensuring the underlying data layer is reliable enough to power accurate, trustworthy answers\n\nYou will love this role if you have:\n\n - 6+ years of experience as a data engineer, with a track record of building scalable systems and solving complex data problems in a fast-paced tech environment\n\n - Proficiency in Python and SQL\n\n - Experience with tools and services that encompass a modern data platform stack, such as Snowflake, dbt, Airflow, Fivetran, and Terraform\n\n - Familiarity with visualization tools like Metabase or Jupyter Notebooks is a plus\n\n - A pragmatic approach to building for both today’s needs and tomorrow’s scale\n\n - A strong sense of ownership and a bias toward action, especially in the face of ambiguity\n\n - Empathy for your teammates and stakeholders, and a collaborative mindset that values working across disciplines\n\n - Passion for Headway’s mission to make mental healthcare more accessible and affordable\n\nCompensation\n\nThe expected base pay range for this position is $180,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"a7634532-7934-4948-9e5e-0ca0d15e5e46","title":"Engineering Manager (Provider)","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2025-07-29T18:59:09.620+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/a7634532-7934-4948-9e5e-0ca0d15e5e46","applyUrl":"https://jobs.ashbyhq.com/headway/a7634532-7934-4948-9e5e-0ca0d15e5e46/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About Engineering at Headway
Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide.
Principles that guide us:
Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapist to better solve the problems they're facing.
Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration
Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.
Tools we use:
Languages: Python 3, TypeScript
Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js
Datastores: Postgres, Redis
Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka
Monitoring: Datadog, PagerDuty, Sentry
Version Control: Github
Vulnerability Management: Snyk, Semgrep
Cloud Security: Lacework
AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)
About the role
At Headway, we're building a national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. Supporting providers isn't just about connecting them with patients — it's about delivering the tools they need to manage their practice with ease, confidence, and compliance.
Our providers are the heart of Headway's mission — and empowering them with an easy-to-use platform is critical to both their success and the quality of care patients receive. Whether it's saving providers time, simplifying scheduling, or ensuring compliance, this role is at the center of our providers' lives. As an engineering leader at Headway, you will be responsible for growing the team through people development, strategic planning, and hands-on technical support or guidance. You get to play a leading role in defining what and how the team builds, setting up how it operates, supports, and ultimately drives best-in-class user experiences that have a measurable impact on our ability to execute and meet the demands of a high growth startup.
Practice Management is a new team inside Provider Experience, forming in Q4 2026 to own the tools providers use every day to run their practice: calendar, messaging, notifications, and the home page of our EHR. Most of our providers are solo practitioners, and running a whole practice on Headway means these pieces need to feel like one product. That is a core step toward our vision of being the AI-native EHR that insurance-based mental health providers run their whole practice on. As the EM, you will lead a team of engineers, work alongside a design lead and a PM, write the team's charter and roadmap from scratch, and partner closely with the other Provider Experience teams, Design, Clinical, and Marketing.
Who you are
We're looking for experienced engineering team leaders and people managers who are product-minded, data-informed, and energized by growth. As an Engineering Manager at Headway, you will work closely with Engineering Leadership, Product, Marketing, RevOps, and Design to shape the future of our provider acquisition strategy. This is an exciting opportunity for a passionate, mission-aligned engineering leader to make an immediate impact at a high-growth company.
Partner closely with cross-functional stakeholders to build systems that enable rapid experimentation and long-term scale
Drive alignment across your team on process, prioritization, and product outcomes
Develop and grow your team through weekly 1-1s, mentorship, and feedback
Work with and help develop aspiring engineering leaders within the engineering team
Contribute to the broader company strategy and product roadmap
Leads Teams into the AI Era: You don't just tolerate AI tools — you actively shape how your team uses them. You've thought carefully about where AI accelerates engineering work and where it doesn't, and you help your engineers develop genuine fluency rather than surface-level familiarity. Whether it's AI-assisted code review, LLM-powered features, or rethinking which workflows to automate, you bring a builder's mindset: what should we automate, what should stay human, and how do we ship it responsibly in a healthcare context?
Below are additional experiences we think help engineering managers succeed at Headway:
You have 3+ years of experience as an experienced Engineering Manager
You have 3-5+ years of experience as a Software Engineer
You're energized by experimentation and growth — and can balance short-term learning with long-term scale
You have a strong product mindset and have built strong cross-functional relationships that drive optimal user experiences and build trust with users
You have a strong technical foundation that allows you to ensure your team is making appropriate technical decisions
You have a track record of building and leading high performing teams that have effectively delivered business outcomes through technical investments
You have a track record of working well across teams and functions
Nice to have: Prior experience with Python and React and working with AWS infrastructure
Nice to have: Experience in health tech, building user-facing products
Nice to have: Experience building or managing teams that ship AI-powered product features — particularly in high-trust domains like clinical tools or financial systems
BS, MS in Computer Science or related field
Our interview process
After you apply to Headway, here are some details of what to expect during the interview process.
Initial screen: You'll connect with someone in recruiting so you can learn more about the team, Headway's mission and exciting growth, and we can get a better idea of your background.
First rounds: You'll meet with an engineering leader on the team to go deeper into your team and people leadership experience. You'll also complete an AI Coding round — a collaborative session where we're less focused on syntax and more on how you think through problems and work with AI tools in a technical context.
Final rounds: You'll meet team members across product and engineering leadership for multiple behavioral interviews and one more technical interview (System Design), leaving you with a fuller picture of what it's like to work at Headway.
References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!
Compensation:
The expected base pay range for this position is $222,800 - 278,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout Engineering at Headway\n\nBuilding a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide.\n\nPrinciples that guide us:\n\n - Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapist to better solve the problems they're facing.\n\n - Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration\n\n - Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.\n\n - Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.\n\n\n\nTools we use:\n\n - Languages: Python 3, TypeScript\n\n - Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js\n\n - Datastores: Postgres, Redis\n\n - Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka\n\n - Monitoring: Datadog, PagerDuty, Sentry\n\n - Version Control: Github\n\n - Vulnerability Management: Snyk, Semgrep\n\n - Cloud Security: Lacework\n\n - AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)\n\n\n\nAbout the role\n\nAt Headway, we're building a national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. Supporting providers isn't just about connecting them with patients — it's about delivering the tools they need to manage their practice with ease, confidence, and compliance.\n\n\nOur providers are the heart of Headway's mission — and empowering them with an easy-to-use platform is critical to both their success and the quality of care patients receive. Whether it's saving providers time, simplifying scheduling, or ensuring compliance, this role is at the center of our providers' lives. As an engineering leader at Headway, you will be responsible for growing the team through people development, strategic planning, and hands-on technical support or guidance. You get to play a leading role in defining what and how the team builds, setting up how it operates, supports, and ultimately drives best-in-class user experiences that have a measurable impact on our ability to execute and meet the demands of a high growth startup.\n\n\nPractice Management is a new team inside Provider Experience, forming in Q4 2026 to own the tools providers use every day to run their practice: calendar, messaging, notifications, and the home page of our EHR. Most of our providers are solo practitioners, and running a whole practice on Headway means these pieces need to feel like one product. That is a core step toward our vision of being the AI-native EHR that insurance-based mental health providers run their whole practice on. As the EM, you will lead a team of engineers, work alongside a design lead and a PM, write the team's charter and roadmap from scratch, and partner closely with the other Provider Experience teams, Design, Clinical, and Marketing.\n\n\n\nWho you are\n\nWe're looking for experienced engineering team leaders and people managers who are product-minded, data-informed, and energized by growth. As an Engineering Manager at Headway, you will work closely with Engineering Leadership, Product, Marketing, RevOps, and Design to shape the future of our provider acquisition strategy. This is an exciting opportunity for a passionate, mission-aligned engineering leader to make an immediate impact at a high-growth company.\n\n - Partner closely with cross-functional stakeholders to build systems that enable rapid experimentation and long-term scale\n\n - Drive alignment across your team on process, prioritization, and product outcomes\n\n - Develop and grow your team through weekly 1-1s, mentorship, and feedback\n\n - Work with and help develop aspiring engineering leaders within the engineering team\n\n - Contribute to the broader company strategy and product roadmap\n\n - Leads Teams into the AI Era: You don't just tolerate AI tools — you actively shape how your team uses them. You've thought carefully about where AI accelerates engineering work and where it doesn't, and you help your engineers develop genuine fluency rather than surface-level familiarity. Whether it's AI-assisted code review, LLM-powered features, or rethinking which workflows to automate, you bring a builder's mindset: what should we automate, what should stay human, and how do we ship it responsibly in a healthcare context?\n\n\n\nBelow are additional experiences we think help engineering managers succeed at Headway:\n\n - You have 3+ years of experience as an experienced Engineering Manager\n\n - You have 3-5+ years of experience as a Software Engineer\n\n - You're energized by experimentation and growth — and can balance short-term learning with long-term scale\n\n - You have a strong product mindset and have built strong cross-functional relationships that drive optimal user experiences and build trust with users\n\n - You have a strong technical foundation that allows you to ensure your team is making appropriate technical decisions\n\n - You have a track record of building and leading high performing teams that have effectively delivered business outcomes through technical investments\n\n - You have a track record of working well across teams and functions\n\n - Nice to have: Prior experience with Python and React and working with AWS infrastructure\n\n - Nice to have: Experience in health tech, building user-facing products\n\n - Nice to have: Experience building or managing teams that ship AI-powered product features — particularly in high-trust domains like clinical tools or financial systems\n\n - BS, MS in Computer Science or related field\n\n\n\nOur interview process\n\nAfter you apply to Headway, here are some details of what to expect during the interview process.\n\n - Initial screen: You'll connect with someone in recruiting so you can learn more about the team, Headway's mission and exciting growth, and we can get a better idea of your background.\n\n - First rounds: You'll meet with an engineering leader on the team to go deeper into your team and people leadership experience. You'll also complete an AI Coding round — a collaborative session where we're less focused on syntax and more on how you think through problems and work with AI tools in a technical context.\n\n - Final rounds: You'll meet team members across product and engineering leadership for multiple behavioral interviews and one more technical interview (System Design), leaving you with a fuller picture of what it's like to work at Headway.\n\n - References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!\n\nCompensation:\n\nThe expected base pay range for this position is $222,800 - 278,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"f7794bf8-8f23-41e2-b044-b38bedb0a97a","title":"Account Executive","department":"All Cost Centers","team":"Revenue - Provider Sales","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-06T18:49:42.882+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/f7794bf8-8f23-41e2-b044-b38bedb0a97a","applyUrl":"https://jobs.ashbyhq.com/headway/f7794bf8-8f23-41e2-b044-b38bedb0a97a/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
As a Provider Growth Associate (Account Executive), you’ll have an instrumental impact as we expand Headway across the country. You’ll be directly responsible for scaling our community of therapists and psychiatrists in order to increase access to quality care for those who need it.
As a sales expert in a rapidly scaling environment, you’ll be on the front line of expanding our therapist networks through a full-cycle sales motion. As the first point of contact for prospective providers, you’ll work cross-functionally to translate the insights you glean from your sales process into products and processes that help us execute on our mission.
You'd love this role if:
You have 1-3 years experience in consultative sales or consumer sales (bonus points if you’ve done this in a startup environment, or sold to small businesses before)
You know how to connect with people whether in person, over the phone, or over email
You have a deep work ethic and the desire to continuously improve
You like to be challenged and push yourself to get better every day and in every pitch
You have thick skin, and are comfortable thinking on your feet, trying new approaches, and bouncing back when things don’t go your way
You take a scientific approach to growth, experimenting with a variety of tactics to discover how to generate leads and sell you have the analytical ability to identify which channels warrant more investment, and which we should avoid
You want to learn and grow. You view this role as an opportunity to learn from a bright and talented team and are excited to take on more responsibility at Headway over time
You believe in our mission
You want to work for Headway because you believe in the importance of affordable and accessible mental health care, for everyone
Compensation:
Salary information is based on a single salary target per role and is differentiated based on geographic location.
Group A = $77,000 - New York City, San Francisco/Bay Area, Los Angeles / Orange County Area, San Diego, Seattle, Boston, Austin
Group B = $69,300 - Chicago, Denver, Washington DC, Philadelphia, Atlanta, Nashville, Phoenix, and Portland
Group C= $61,600 - all other cities
Other compensation includes commission. Commission payments are monthly.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAs a Provider Growth Associate (Account Executive), you’ll have an instrumental impact as we expand Headway across the country. You’ll be directly responsible for scaling our community of therapists and psychiatrists in order to increase access to quality care for those who need it. \n\nAs a sales expert in a rapidly scaling environment, you’ll be on the front line of expanding our therapist networks through a full-cycle sales motion. As the first point of contact for prospective providers, you’ll work cross-functionally to translate the insights you glean from your sales process into products and processes that help us execute on our mission.\n\nYou'd love this role if: \n\n - You have 1-3 years experience in consultative sales or consumer sales (bonus points if you’ve done this in a startup environment, or sold to small businesses before)\n\n - You know how to connect with people whether in person, over the phone, or over email\n\n - You have a deep work ethic and the desire to continuously improve \n\n - You like to be challenged and push yourself to get better every day and in every pitch\n\n - You have thick skin, and are comfortable thinking on your feet, trying new approaches, and bouncing back when things don’t go your way \n\n - You take a scientific approach to growth, experimenting with a variety of tactics to discover how to generate leads and sell you have the analytical ability to identify which channels warrant more investment, and which we should avoid\n\n - You want to learn and grow. You view this role as an opportunity to learn from a bright and talented team and are excited to take on more responsibility at Headway over time\n\n - You believe in our mission\n\n - You want to work for Headway because you believe in the importance of affordable and accessible mental health care, for everyone\n\nCompensation:\n\n - Salary information is based on a single salary target per role and is differentiated based on geographic location.\n \n - Group A = $77,000 - New York City, San Francisco/Bay Area, Los Angeles / Orange County Area, San Diego, Seattle, Boston, Austin\n \n - Group B = $69,300 - Chicago, Denver, Washington DC, Philadelphia, Atlanta, Nashville, Phoenix, and Portland\n \n - Group C= $61,600 - all other cities \n\n - Other compensation includes commission. Commission payments are monthly.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"3e71f549-4318-48ff-9be6-57ffc5f3aece","title":"Senior Product Designer, Design Systems","department":"All Cost Centers","team":"Product Design","employmentType":"FullTime","location":"New York, NY","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-09-14T19:15:39.019+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/3e71f549-4318-48ff-9be6-57ffc5f3aece","applyUrl":"https://jobs.ashbyhq.com/headway/3e71f549-4318-48ff-9be6-57ffc5f3aece/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Our design system Helix enables two sides of our product: our consumer marketplace helping patients find therapists, and our EHR that helps therapists run their day to day practice. It supports a broad range of use cases from engaging brand moments, consumer apps, and a SAAS product. We have a large product organization that is eager to leverage Helix, and they're looking for a strong design system partner to help raise the level of craft across the whole experience.
Our design team works AI-first. Designers use Claude Code and Claude Design to prototype and stay involved through launch and iteration. We want to build a design system that empowers teams to use Helix with AI tooling, and think differently about how we build a system to support AI first workflows.
We're currently rebuilding Helix from the ground up this year across all our tokens, components, and documentation. This is an exciting moment to shape the new direction for how Helix evolves.
You'll be the second designer on Design Systems, partnering closely with our design systems lead. You’re someone who holds a high bar on design craft and has the technical depth to back it up. You lead with design: visual craft, systems thinking, and a point of view on quality. You also understand how the system gets built, from the way tokens are structured to how a component API holds up once every product team is building on it. You feel at home in React and Tailwind, and you're comfortable building the simpler components yourself.
Component design: Design flexible, scalable components and hold the bar on typography, spacing, color, states, and density. Ship specs an engineer can build from without a follow-up meeting, and Figma library components with variants and properties wired up.
Tokens and theming: Shape the semantic token architecture and the theming spec that maps it across surfaces with very different needs, from a consumer marketplace to a dense internal ops tool.
Documentation: Write documentation a designer, an engineer, and a coding agent can each act on.
Partnership with product teams: Work with product designers and engineers on their design system needs, advocate for the right ways to use Helix, and write the migration plans teams follow when a component changes shape.
Accessibility: Champion accessibility and hold Helix to that bar.
5+ years designing digital products, including at least two on a design system used by multiple teams.
You lead on visual craft and advocate for it across the team. Typography, spacing, color, states, and density are the details you care about getting right.
You're energized by being the person who unblocks others, and you can tell the difference between a one-off request and a signal about a gap in the system.
You like making the system legible. Clear documentation and well-chosen patterns are how you scale your own work.
Compensation
The expected base pay range for this position is $180,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT DESIGN SYSTEMS AT HEADWAY\n\nOur design system Helix enables two sides of our product: our consumer marketplace helping patients find therapists, and our EHR that helps therapists run their day to day practice. It supports a broad range of use cases from engaging brand moments, consumer apps, and a SAAS product. We have a large product organization that is eager to leverage Helix, and they're looking for a strong design system partner to help raise the level of craft across the whole experience.\n\nOur design team works AI-first. Designers use Claude Code and Claude Design to prototype and stay involved through launch and iteration. We want to build a design system that empowers teams to use Helix with AI tooling, and think differently about how we build a system to support AI first workflows.\n\nWe're currently rebuilding Helix from the ground up this year across all our tokens, components, and documentation. This is an exciting moment to shape the new direction for how Helix evolves.\n\n\n\n\nABOUT THE ROLE\n\nYou'll be the second designer on Design Systems, partnering closely with our design systems lead. You’re someone who holds a high bar on design craft and has the technical depth to back it up. You lead with design: visual craft, systems thinking, and a point of view on quality. You also understand how the system gets built, from the way tokens are structured to how a component API holds up once every product team is building on it. You feel at home in React and Tailwind, and you're comfortable building the simpler components yourself.\n\n\n\n\nIN THIS ROLE, YOU WILL:\n\n - Component design: Design flexible, scalable components and hold the bar on typography, spacing, color, states, and density. Ship specs an engineer can build from without a follow-up meeting, and Figma library components with variants and properties wired up.\n\n - Tokens and theming: Shape the semantic token architecture and the theming spec that maps it across surfaces with very different needs, from a consumer marketplace to a dense internal ops tool.\n\n - Documentation: Write documentation a designer, an engineer, and a coding agent can each act on.\n\n - Partnership with product teams: Work with product designers and engineers on their design system needs, advocate for the right ways to use Helix, and write the migration plans teams follow when a component changes shape.\n\n - Accessibility: Champion accessibility and hold Helix to that bar.\n\n\nYOU'LL BE A GREAT FIT IF YOU:\n\n - 5+ years designing digital products, including at least two on a design system used by multiple teams.\n\n - You lead on visual craft and advocate for it across the team. Typography, spacing, color, states, and density are the details you care about getting right.\n\n - You're energized by being the person who unblocks others, and you can tell the difference between a one-off request and a signal about a gap in the system.\n\n - You like making the system legible. Clear documentation and well-chosen patterns are how you scale your own work.\n\nCompensation\n\nThe expected base pay range for this position is $180,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"f6ebbd61-5836-4321-b41d-7dc0ec58532a","title":"Product Manager","department":"All Cost Centers","team":"Product Management","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-04-29T00:45:07.081+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/f6ebbd61-5836-4321-b41d-7dc0ec58532a","applyUrl":"https://jobs.ashbyhq.com/headway/f6ebbd61-5836-4321-b41d-7dc0ec58532a/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
We're looking for Product Managers across Senior, Staff, Principal, and Senior Principal levels who are curious builders, eager to drive company level impact and to build in an environment where AI is a core part of the toolkit.
We are hiring across Patient, Provider, Payer, and Platform. The right candidates will bring strong product fundamentals and a willingness to build with AI in a regulated, high-stakes industry. Product Managers at Headway own product areas end-to-end: setting strategy, partnering deeply with engineering, data science, and design, and driving outcomes that move the company.
The way we are building is continuously evolving, and the size of opportunity for Headway to leverage AI is massive. We sit at the intersection of healthcare delivery, complex insurance systems, and a multi-sided marketplace serving tens of thousands of providers and millions of patients.
For Patients
Finding the right therapist, understanding your insurance benefits, and staying in care shouldn't be hard. Today it is. We're building AI-powered matching and personalized care navigation that help patients get into — and stay in — mental health care at scale. One million patients a month ask for a referral to a mental health provider. We're building the systems that ensure they actually get there.
For Providers
Therapists spend a staggering amount of time on administrative tasks — credentialing, documentation, scheduling, billing — instead of with their patients. We're using AI to automate clinical workflows, simplify complex insurance requirements, and give providers more time to do what they came here to do. The goal: a thriving practice on Headway that practically runs itself.
For Payers
Health insurers are asking harder questions: Is care on Headway actually working? Is it worth what we're paying? We're using AI to answer them at scale — measuring clinical outcomes, building dashboards that demonstrate responsible care, and moving toward a model where patients are matched to the right care pathways and providers are aligned around better outcomes. This work protects Headway's standing with insurers and opens doors to deeper, more strategic partnerships.
For Platform
The infrastructure underneath Headway — billing, claims, payments, and trust and safety — needs to scale reliably at the speed of our growth. We’re using AI to automate complex, high-volume workflows, detect fraud and errors faster, and build systems that get smarter over time. This is foundational infrastructure with direct impact on Headway's economics and compliance posture.
Define and own the product strategy for your area in partnership with engineering, design, data, clinical, and operations teams
Apply AI where it matters: identify where intelligence creates step-change improvements in your product area and drive those bets from insight through production
Set and own clear success metrics; communicate results and course-correct with urgency
Represent the voice of your customer — patient, provider, or health plan — with conviction in every decision, grounded in data and direct research
You have 8+ years of product management experience with a track record of owning complex, high-impact product areas
You have experience with LLM systems — prompting, retrieval, evaluation, fine-tuning — and a track record of shipping AI-powered products that hold up at scale, not demos.
You've built at scale in a marketplace, platform, or data-intensive environment — and can show the outcomes you drove
You're energized by working in regulated, complex industries and see constraints as a product design challenge rather than a blocker
You can influence across engineering, clinical, legal, finance, and operations — and you're equally comfortable in the data and in the room
You have strong quantitative fluency and can partner with data scientists on experiment design and causal analysis
You communicate with precision — in writing, in product reviews, and with senior leadership
#LI-EM1
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nWe're looking for Product Managers across Senior, Staff, Principal, and Senior Principal levels who are curious builders, eager to drive company level impact and to build in an environment where AI is a core part of the toolkit.\n\nWe are hiring across Patient, Provider, Payer, and Platform. The right candidates will bring strong product fundamentals and a willingness to build with AI in a regulated, high-stakes industry. Product Managers at Headway own product areas end-to-end: setting strategy, partnering deeply with engineering, data science, and design, and driving outcomes that move the company.\n\nThe way we are building is continuously evolving, and the size of opportunity for Headway to leverage AI is massive. We sit at the intersection of healthcare delivery, complex insurance systems, and a multi-sided marketplace serving tens of thousands of providers and millions of patients. \n\n\n\n\nTHE PROBLEMS WE'RE SOLVING\n\nFor Patients\n\n - Finding the right therapist, understanding your insurance benefits, and staying in care shouldn't be hard. Today it is. We're building AI-powered matching and personalized care navigation that help patients get into — and stay in — mental health care at scale. One million patients a month ask for a referral to a mental health provider. We're building the systems that ensure they actually get there.\n\nFor Providers\n\n - Therapists spend a staggering amount of time on administrative tasks — credentialing, documentation, scheduling, billing — instead of with their patients. We're using AI to automate clinical workflows, simplify complex insurance requirements, and give providers more time to do what they came here to do. The goal: a thriving practice on Headway that practically runs itself.\n\nFor Payers\n\n - Health insurers are asking harder questions: Is care on Headway actually working? Is it worth what we're paying? We're using AI to answer them at scale — measuring clinical outcomes, building dashboards that demonstrate responsible care, and moving toward a model where patients are matched to the right care pathways and providers are aligned around better outcomes. This work protects Headway's standing with insurers and opens doors to deeper, more strategic partnerships.\n\nFor Platform\n\n - The infrastructure underneath Headway — billing, claims, payments, and trust and safety — needs to scale reliably at the speed of our growth. We’re using AI to automate complex, high-volume workflows, detect fraud and errors faster, and build systems that get smarter over time. This is foundational infrastructure with direct impact on Headway's economics and compliance posture.\n\n\n\n\nWHAT YOU'LL DO AT HEADWAY\n\n - Define and own the product strategy for your area in partnership with engineering, design, data, clinical, and operations teams\n\n - Apply AI where it matters: identify where intelligence creates step-change improvements in your product area and drive those bets from insight through production\n\n - Set and own clear success metrics; communicate results and course-correct with urgency\n\n - Represent the voice of your customer — patient, provider, or health plan — with conviction in every decision, grounded in data and direct research\n\n\nYOU'D BE A GREAT FIT IF…\n\n - You have 8+ years of product management experience with a track record of owning complex, high-impact product areas\n\n - You have experience with LLM systems — prompting, retrieval, evaluation, fine-tuning — and a track record of shipping AI-powered products that hold up at scale, not demos.\n\n - You've built at scale in a marketplace, platform, or data-intensive environment — and can show the outcomes you drove\n\n - You're energized by working in regulated, complex industries and see constraints as a product design challenge rather than a blocker\n\n - You can influence across engineering, clinical, legal, finance, and operations — and you're equally comfortable in the data and in the room\n\n - You have strong quantitative fluency and can partner with data scientists on experiment design and causal analysis\n\n - You communicate with precision — in writing, in product reviews, and with senior leadership\n\n#LI-EM1\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"e12149d6-3e8b-4a96-a7c3-b8d09e95e392","title":"Senior Counsel, Corporate & Risk","department":"All Cost Centers","team":"Legal","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-02T15:40:29.259+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/e12149d6-3e8b-4a96-a7c3-b8d09e95e392","applyUrl":"https://jobs.ashbyhq.com/headway/e12149d6-3e8b-4a96-a7c3-b8d09e95e392/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
As Counsel, Corporate & Risk, you will be a key strategic partner to Headway’s Procurement, Finance, Customer Experience, and Communications teams during a pivotal growth phase for the company. In this role, you will gain broad in-house exposure across Headway’s third-party contracting, disputes and escalated requests, corporate insurance, and other corporate and risk matters (reporting to the Associate General Counsel, Commercial and Corporate). This is a unique opportunity to join a mission-driven healthcare technology company; work alongside world-class colleagues; and in an environment where Legal is viewed as a true strategic partner — and where our investment in AI will drive your growth in operating at ‘top-of-license.’
You will own:
Third-party and vendor contracting — building out and leading our agentic first-pass contract review, while serving as DRI on escalations and exceptions that reflect our goals and priorities.
A key subset of disputes and escalated requests — e.g., patient cost disputes, escalated provider matters, administrative/regulatory inquiries, and escalated document and records requests — partnering closely with Customer Experience and Communications to resolve effectively.
Headway’s annual corporate insurance cycle and ongoing insurance administration.
Other corporate and risk matters that arise within a fast-growing start-up environment.
You’d be a great fit if you have:
5+ years of legal experience, including at least 2 years in-house
Experience in a fast-paced, high-growth start-up environment (healthcare preferred)
Hands-on ownership of complex processes like commercial contracting at scale, and the judgment to balance risk and trade-offs with the right mix of fidelity and velocity.
Strong emotional intelligence — you will be the face of Legal to cross-functional partners on matters that may be escalated, time-sensitive, or both. You are able to build relationships and consensus with colleagues amid competing views and priorities
Genuine interest in working with AI tooling, and in improving or reinventing the systems you work in (versus simply operating within them)
Ability to translate complex topics into clear and actionable advice for non-legal stakeholders
J.D. from an accredited law school and active bar membership in good standing (ability to register as NY in-house counsel required)
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAs Counsel, Corporate & Risk, you will be a key strategic partner to Headway’s Procurement, Finance, Customer Experience, and Communications teams during a pivotal growth phase for the company. In this role, you will gain broad in-house exposure across Headway’s third-party contracting, disputes and escalated requests, corporate insurance, and other corporate and risk matters (reporting to the Associate General Counsel, Commercial and Corporate). This is a unique opportunity to join a mission-driven healthcare technology company; work alongside world-class colleagues; and in an environment where Legal is viewed as a true strategic partner — and where our investment in AI will drive your growth in operating at ‘top-of-license.’\n\n\n\nYou will own:\n\n - Third-party and vendor contracting — building out and leading our agentic first-pass contract review, while serving as DRI on escalations and exceptions that reflect our goals and priorities.\n\n - A key subset of disputes and escalated requests — e.g., patient cost disputes, escalated provider matters, administrative/regulatory inquiries, and escalated document and records requests — partnering closely with Customer Experience and Communications to resolve effectively.\n\n - Headway’s annual corporate insurance cycle and ongoing insurance administration.\n\n - Other corporate and risk matters that arise within a fast-growing start-up environment.\n\n\n\nYou’d be a great fit if you have:\n\n - 5+ years of legal experience, including at least 2 years in-house\n\n - Experience in a fast-paced, high-growth start-up environment (healthcare preferred)\n\n - Hands-on ownership of complex processes like commercial contracting at scale, and the judgment to balance risk and trade-offs with the right mix of fidelity and velocity.\n\n - Strong emotional intelligence — you will be the face of Legal to cross-functional partners on matters that may be escalated, time-sensitive, or both. You are able to build relationships and consensus with colleagues amid competing views and priorities\n\n - Genuine interest in working with AI tooling, and in improving or reinventing the systems you work in (versus simply operating within them)\n\n - Ability to translate complex topics into clear and actionable advice for non-legal stakeholders\n\n - J.D. from an accredited law school and active bar membership in good standing (ability to register as NY in-house counsel required)\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"c2fe7b67-15bc-44fc-b6bf-c57ad648a671","title":"Senior Manager, Data Engineering","department":"All Cost Centers","team":"Data","employmentType":"FullTime","location":"New York, NY","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-06-12T17:18:34.801+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/c2fe7b67-15bc-44fc-b6bf-c57ad648a671","applyUrl":"https://jobs.ashbyhq.com/headway/c2fe7b67-15bc-44fc-b6bf-c57ad648a671/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the Role
As Senior Manager, Data Engineering, you will define and lead the technical strategy for Headway's data infrastructure. The team's mission is to build and maintain the reliable, scalable data systems that power analytics, machine learning, and operational decision-making across the company.
You will report into Headway's Data organization, a mission-critical pillar that ensures our data assets are accurate, timely, and accessible. Trustworthy data infrastructure is foundational to Headway's growth — enabling every team to build, measure, and improve with confidence.
You will partner closely with Data Science, Analytics, Product, and Engineering to deeply understand and anticipate the data needs of a fast-growing healthcare company. You will define the right architectural investments, proactively surface reliability and scalability risks, and use engineering rigor to guide decisions from early design through launch and iteration.
You will:
Lead and grow a high-performing team of Data Engineers, fostering a culture of technical excellence, ownership, and craftsmanship.
Develop quarterly roadmaps with cross-functional partners on Data Science, Operations and Engineering, align Data Engineering resources, and oversee execution of timely, high-quality work.
Own the architecture and reliability of Headway's data platform — including our data warehouse, ingestion pipelines, transformation layer (dbt), and orchestration systems.
Define and champion engineering standards: data modeling conventions, pipeline observability, SLA frameworks, and data quality monitoring.
Partner cross-functionally to design and build the data infrastructure that powers analytics, experimentation, ML models, and operational tooling at scale.
Stay close to the work by engaging directly with strategic technical challenges, surfacing gaps in our platform capabilities before they become bottlenecks.
Translate complex data decisions into clear, actionable recommendations for executive stakeholders.
You will love this role if:
You have 8+ years of experience in data engineering or related roles
You have 3+ years of experience managing and developing teams
You have experience building and scaling data platforms in a high-growth, cloud-native environment (highly preferred)
You have proven success partnering cross-functionally with Data Science, Analytics, and Product Engineering
You have deep expertise in data warehouse design, pipeline architecture, and transformation frameworks — with the ability to coach others through complex technical trade-offs
Compensation
The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the Role\n\nAs Senior Manager, Data Engineering, you will define and lead the technical strategy for Headway's data infrastructure. The team's mission is to build and maintain the reliable, scalable data systems that power analytics, machine learning, and operational decision-making across the company.\n\nYou will report into Headway's Data organization, a mission-critical pillar that ensures our data assets are accurate, timely, and accessible. Trustworthy data infrastructure is foundational to Headway's growth — enabling every team to build, measure, and improve with confidence.\n\nYou will partner closely with Data Science, Analytics, Product, and Engineering to deeply understand and anticipate the data needs of a fast-growing healthcare company. You will define the right architectural investments, proactively surface reliability and scalability risks, and use engineering rigor to guide decisions from early design through launch and iteration.\n\n\n\nYou will:\n\n - Lead and grow a high-performing team of Data Engineers, fostering a culture of technical excellence, ownership, and craftsmanship.\n\n - Develop quarterly roadmaps with cross-functional partners on Data Science, Operations and Engineering, align Data Engineering resources, and oversee execution of timely, high-quality work.\n\n - Own the architecture and reliability of Headway's data platform — including our data warehouse, ingestion pipelines, transformation layer (dbt), and orchestration systems.\n\n - Define and champion engineering standards: data modeling conventions, pipeline observability, SLA frameworks, and data quality monitoring.\n\n - Partner cross-functionally to design and build the data infrastructure that powers analytics, experimentation, ML models, and operational tooling at scale.\n\n - Stay close to the work by engaging directly with strategic technical challenges, surfacing gaps in our platform capabilities before they become bottlenecks.\n\n - Translate complex data decisions into clear, actionable recommendations for executive stakeholders.\n\nYou will love this role if:\n\n - You have 8+ years of experience in data engineering or related roles\n\n - You have 3+ years of experience managing and developing teams\n\n - You have experience building and scaling data platforms in a high-growth, cloud-native environment (highly preferred)\n\n - You have proven success partnering cross-functionally with Data Science, Analytics, and Product Engineering\n\n - You have deep expertise in data warehouse design, pipeline architecture, and transformation frameworks — with the ability to coach others through complex technical trade-offs\n\nCompensation\n\nThe expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"5dea9dc5-8cc7-4721-96c9-589c3a53199e","title":"Staff Product Manager, Monetization and Pricing ","department":"All Cost Centers","team":"Product Management","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-06-15T15:47:17.814+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/5dea9dc5-8cc7-4721-96c9-589c3a53199e","applyUrl":"https://jobs.ashbyhq.com/headway/5dea9dc5-8cc7-4721-96c9-589c3a53199e/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the role:
You will be the first dedicated PM for pricing at Headway. Your mission: build pricing into a durable, experimentation-driven lever for growth and revenue. Success looks like creating $100M+ of revenue impact.
Headway's pricing decisions affect every participant in our marketplace — what providers earn, what patients pay, and what payers reimburse. Today, these decisions are made through a mix of analysis, intuition, and competitive benchmarks. You'll replace that with a systematic, experiment-driven approach that generates data, builds conviction, and creates new revenue streams through bundling/un-bundling.
This is not a strategy-deck role. You will design experiments, partner with data scientists, navigate cross-functional complexity, and ship pricing changes that move the business. You'll work at the intersection of product, economics, and marketplace dynamics in one of the fastest-growing healthcare companies in the country.
You Will
Own pricing experimentation end-to-end: Design, run, and analyze pricing experiments (payout levels, take rates, fee structures, incentive models) with proper controls and measurement.
Price and package existing features: Identify opportunities to unbundle, tier, or price Headway's existing feature set as new revenue lines, while balancing the provider experience.
Define Headway's pricing philosophy: Build a principled, defensible approach to how we set prices — transparent to providers, competitive in the market, and sustainable for the business.
Inform tiering with pricing data: Partner with other product teams to ensure pricing and tier design are grounded in experimental evidence, willingness-to-pay research, and elasticity data.
Build the experimentation infrastructure: Work with Engineering and Data to create systems that enable rapid, controlled pricing experiments across geographies and segments.
Navigate cross-functional complexity: Align Finance, Provider Growth, Payer, Ops, and Legal around pricing decisions that affect every part of the business.
Who You Are
8+ years of PM experience, with at least 2-3 years owning pricing, monetization, or marketplace economics.
You've personally owned pricing or packaging strategy and shipped changes that moved revenue.
You've designed and run pricing experiments at scale — you know the difference between a feature A/B test and a pricing experiment.
Strong quantitative fluency — you can partner with data scientists on experiment design and causal inference as a peer.
You thrive in ambiguity and can build structure where none exists — this is a new team.
Bonus: SaaS pricing & packaging experience (PLG, tiering, bundling).
Bonus: You've worked in a two-sided marketplace or platform where pricing affects both supply and demand.
Bonus: Healthcare or regulated industry experience.
#LI-EM1
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the role:\n\nYou will be the first dedicated PM for pricing at Headway. Your mission: build pricing into a durable, experimentation-driven lever for growth and revenue. Success looks like creating $100M+ of revenue impact.\n\nHeadway's pricing decisions affect every participant in our marketplace — what providers earn, what patients pay, and what payers reimburse. Today, these decisions are made through a mix of analysis, intuition, and competitive benchmarks. You'll replace that with a systematic, experiment-driven approach that generates data, builds conviction, and creates new revenue streams through bundling/un-bundling.\n\nThis is not a strategy-deck role. You will design experiments, partner with data scientists, navigate cross-functional complexity, and ship pricing changes that move the business. You'll work at the intersection of product, economics, and marketplace dynamics in one of the fastest-growing healthcare companies in the country.\n\n\n\nYou Will\n\n - Own pricing experimentation end-to-end: Design, run, and analyze pricing experiments (payout levels, take rates, fee structures, incentive models) with proper controls and measurement.\n\n - Price and package existing features: Identify opportunities to unbundle, tier, or price Headway's existing feature set as new revenue lines, while balancing the provider experience.\n\n - Define Headway's pricing philosophy: Build a principled, defensible approach to how we set prices — transparent to providers, competitive in the market, and sustainable for the business.\n\n - Inform tiering with pricing data: Partner with other product teams to ensure pricing and tier design are grounded in experimental evidence, willingness-to-pay research, and elasticity data.\n\n - Build the experimentation infrastructure: Work with Engineering and Data to create systems that enable rapid, controlled pricing experiments across geographies and segments.\n\n - Navigate cross-functional complexity: Align Finance, Provider Growth, Payer, Ops, and Legal around pricing decisions that affect every part of the business.\n\n\n\nWho You Are\n\n - 8+ years of PM experience, with at least 2-3 years owning pricing, monetization, or marketplace economics.\n\n - You've personally owned pricing or packaging strategy and shipped changes that moved revenue.\n\n - You've designed and run pricing experiments at scale — you know the difference between a feature A/B test and a pricing experiment.\n\n - Strong quantitative fluency — you can partner with data scientists on experiment design and causal inference as a peer.\n\n - You thrive in ambiguity and can build structure where none exists — this is a new team.\n\n - Bonus: SaaS pricing & packaging experience (PLG, tiering, bundling).\n\n - Bonus: You've worked in a two-sided marketplace or platform where pricing affects both supply and demand.\n\n - Bonus: Healthcare or regulated industry experience.\n\n#LI-EM1\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"307f5c55-2e9d-44c0-85e8-3cdfe09e0bb6","title":"Senior Data Scientist","department":"All Cost Centers","team":"Data","employmentType":"FullTime","location":"New York, NY","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-10-16T17:41:11.777+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/307f5c55-2e9d-44c0-85e8-3cdfe09e0bb6","applyUrl":"https://jobs.ashbyhq.com/headway/307f5c55-2e9d-44c0-85e8-3cdfe09e0bb6/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the role
Join us to build the decision engine for better mental health outcomes.
As a Senior Data Scientist, you will sit in the heart of a cross-functional product team and help turn messy, real-world signals into clear decisions. You will make sure we are capturing the right data, designing experiments that tell us what is actually driving outcomes, and translating findings into recommendations that teams can act on quickly. When the insight is stable and valuable, you will help operationalize it through predictive models that improve provider and patient experiences.
We’re looking for people who like ambiguity, enjoy hard problems, and want their work to matter in the world.
What you will do
Be the analytics partner inside the pod. Work closely with Product, Engineering, Design, Ops, and Clinical stakeholders to define the questions, the metrics, the guardrails, and the decision rules.
Design and analyze A/B tests and quasi-experiments with clear hypotheses, power considerations, and pre-defined success criteria.
Connect behavior to strategy. Use funnel, cohort, segmentation, and lifecycle analysis to understand how people and providers experience Headway, and where product changes will have the biggest impact.
Use causal inference when experiments are not possible. Apply approaches like diff-in-diff, matching, and regression-based designs with principled uncertainty quantification.
Develop predictive models that operationalize vetted insights (feature development, validation, backtesting, calibration), with clear launch criteria and monitoring plans.
Produce analysis and narratives that are crisp, honest about uncertainty, and drive action.
Help raise the bar by contributing to shared standards for metrics, experimentation, and analytical quality, so teams can move faster with confidence.
What will make you successful
6+ years using data to drive product or business decisions in product, growth, health, engineering, or operations environments.
Strong SQL and strong proficiency in Python or R for analysis and modeling.
Depth in experimentation and causal inference under real-world constraints.
Fluency with AI tools as part of your workflow: using LLMs and coding assistants to accelerate analysis, prototyping, and documentation, while still owning the judgment and rigor behind the output.
Practical modeling skill: feature engineering, model comparison, cross-validation or backtesting, calibration, and post-launch monitoring.
Strong product sense and opinions, including a track record of connecting analytics recommendations to measurable outcomes.
Clear communication: you can explain complex work to non-technical audiences without losing the truth.
A self-starter mindset: you prioritize well, follow through, and do not need heavy oversight.
Motivation for our mission: improving access and affordability in mental healthcare.
Where you could land
Data Science at Headway is structured around three core pillars, each focused on a distinct area of the business. Within each pillar, smaller pods own specific problem spaces, and several of those pods are actively hiring. We keep our interview process consistent across teams, and ahead of your preliminary call we’ll share a pre-read with details on the specific pods that are hiring so we can talk through where you might fit best.
Patient: The Patient group owns how someone finds mental health care on Headway and gets to a provider who fits them: the first visit or phone call, search and matching, booking, and then attending a first appointment and staying in care. Data Science here means consumer funnel analytics, experimentation, and marketing science. That includes defining the metrics the group steers by, designing and reading experiments, and building causal and attribution methods for channels where you can't cleanly randomize. The modeling work spans ranking, matching, propensity, and the lifetime value and attribution models behind how we spend to acquire patients.
Payer & Outcomes: The Payer & Outcomes group is responsible for driving best-in-class patient outcomes, building a trustworthy and safe provider network, and delivering value-based care with responsible costs relative to outcomes, both through product work across the company and by working directly with payers. On the Data Science side, there's room to go deep on product data science, commercial data science, or a mix of both: experimentation, causal modeling, forecasting, and sizing work. People are often drawn to this team by its rapid growth and by how directly the day-to-day work ties back to Headway's mission.
Provider: Providers have real choices about where they build their practice. A provider might join Headway for credentialing, stay for reliable payments and tools that make the day easier, find new clients or bring over existing ones, or grow into a group practice. The Provider group owns that relationship and the trust it depends on, because we believe a clinician who feels supported can better help their patients. Data Science here is about understanding those choices: what draws a provider in, what keeps them, and what helps them grow with us. Experiments usually run at the provider level and often pair a product change with a conversation. Causal inference fills the gaps where randomization isn't possible. The models cover lifetime value, attribution, churn, and how providers respond to rates and incentives, along with work on how our tools support providers and their patients. Because the work spans product and go-to-market, Data Scientists here see the full provider relationship.
Compensation
The expected base pay range for this position is $180,000-225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the role\n\nJoin us to build the decision engine for better mental health outcomes.\n\nAs a Senior Data Scientist, you will sit in the heart of a cross-functional product team and help turn messy, real-world signals into clear decisions. You will make sure we are capturing the right data, designing experiments that tell us what is actually driving outcomes, and translating findings into recommendations that teams can act on quickly. When the insight is stable and valuable, you will help operationalize it through predictive models that improve provider and patient experiences.\n\nWe’re looking for people who like ambiguity, enjoy hard problems, and want their work to matter in the world.\n\nWhat you will do\n\n - Be the analytics partner inside the pod. Work closely with Product, Engineering, Design, Ops, and Clinical stakeholders to define the questions, the metrics, the guardrails, and the decision rules.\n\n - Design and analyze A/B tests and quasi-experiments with clear hypotheses, power considerations, and pre-defined success criteria.\n\n - Connect behavior to strategy. Use funnel, cohort, segmentation, and lifecycle analysis to understand how people and providers experience Headway, and where product changes will have the biggest impact.\n\n - Use causal inference when experiments are not possible. Apply approaches like diff-in-diff, matching, and regression-based designs with principled uncertainty quantification.\n\n - Develop predictive models that operationalize vetted insights (feature development, validation, backtesting, calibration), with clear launch criteria and monitoring plans.\n\n - Produce analysis and narratives that are crisp, honest about uncertainty, and drive action.\n\n - Help raise the bar by contributing to shared standards for metrics, experimentation, and analytical quality, so teams can move faster with confidence.\n\nWhat will make you successful\n\n - 6+ years using data to drive product or business decisions in product, growth, health, engineering, or operations environments.\n\n - Strong SQL and strong proficiency in Python or R for analysis and modeling.\n\n - Depth in experimentation and causal inference under real-world constraints.\n\n - Fluency with AI tools as part of your workflow: using LLMs and coding assistants to accelerate analysis, prototyping, and documentation, while still owning the judgment and rigor behind the output.\n\n - Practical modeling skill: feature engineering, model comparison, cross-validation or backtesting, calibration, and post-launch monitoring.\n\n - Strong product sense and opinions, including a track record of connecting analytics recommendations to measurable outcomes.\n\n - Clear communication: you can explain complex work to non-technical audiences without losing the truth.\n\n - A self-starter mindset: you prioritize well, follow through, and do not need heavy oversight.\n\n - Motivation for our mission: improving access and affordability in mental healthcare.\n\nWhere you could land\n\nData Science at Headway is structured around three core pillars, each focused on a distinct area of the business. Within each pillar, smaller pods own specific problem spaces, and several of those pods are actively hiring. We keep our interview process consistent across teams, and ahead of your preliminary call we’ll share a pre-read with details on the specific pods that are hiring so we can talk through where you might fit best.\n\n - Patient: The Patient group owns how someone finds mental health care on Headway and gets to a provider who fits them: the first visit or phone call, search and matching, booking, and then attending a first appointment and staying in care. Data Science here means consumer funnel analytics, experimentation, and marketing science. That includes defining the metrics the group steers by, designing and reading experiments, and building causal and attribution methods for channels where you can't cleanly randomize. The modeling work spans ranking, matching, propensity, and the lifetime value and attribution models behind how we spend to acquire patients.\n\n - Payer & Outcomes: The Payer & Outcomes group is responsible for driving best-in-class patient outcomes, building a trustworthy and safe provider network, and delivering value-based care with responsible costs relative to outcomes, both through product work across the company and by working directly with payers. On the Data Science side, there's room to go deep on product data science, commercial data science, or a mix of both: experimentation, causal modeling, forecasting, and sizing work. People are often drawn to this team by its rapid growth and by how directly the day-to-day work ties back to Headway's mission.\n\n - Provider: Providers have real choices about where they build their practice. A provider might join Headway for credentialing, stay for reliable payments and tools that make the day easier, find new clients or bring over existing ones, or grow into a group practice. The Provider group owns that relationship and the trust it depends on, because we believe a clinician who feels supported can better help their patients. Data Science here is about understanding those choices: what draws a provider in, what keeps them, and what helps them grow with us. Experiments usually run at the provider level and often pair a product change with a conversation. Causal inference fills the gaps where randomization isn't possible. The models cover lifetime value, attribution, churn, and how providers respond to rates and incentives, along with work on how our tools support providers and their patients. Because the work spans product and go-to-market, Data Scientists here see the full provider relationship.\n\nCompensation\n\nThe expected base pay range for this position is $180,000-225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"f2437c6e-22ab-479f-9c1d-52f61bbb6e73","title":"Senior Manager, Accounting","department":"All Cost Centers","team":"Finance","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-06-24T02:49:12.440+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/f2437c6e-22ab-479f-9c1d-52f61bbb6e73","applyUrl":"https://jobs.ashbyhq.com/headway/f2437c6e-22ab-479f-9c1d-52f61bbb6e73/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
As Headway's Senior Accounting Manager, you will lead day-to-day accounting operations and help establish scalable financial processes during a period of rapid growth. You'll manage a team of four accountants, owning month-end close, financial reporting, and technical accounting under US GAAP. This is a hands-on leadership role: you'll coach a high-performing team while partnering cross-functionally with Finance, People, Legal, Data, Product, and Engineering to ensure accurate and timely reporting. This role offers an opportunity to apply strong leadership, technical accounting expertise, and creative problem-solving to make a lasting impact on Headway's operations and audit readiness.
Manage and develop a team of 3+ accountants — setting priorities, reviewing work, providing feedback, and coaching them on technical accounting and process improvements.
Take a lead in automating accounting workflows using AI and LLMs (e.g., journal entry preparation, reconciliations, flux analysis, audit support), and lead the team in adopting these tools responsibly.
Own the month-end, quarter-end, and year-end close process end-to-end, ensuring journal entries, reconciliations, accruals, and account analyses are accurate, complete, and delivered on schedule.
Review and approve journal entries, balance sheet reconciliations, and flux analyses prepared by the team.
Lead technical accounting research and policy setting under US GAAP, including documenting accounting positions and memos for complex transactions
Support the annual audit by coordinating PBC requests and responses across the team, partnering with the Assistant Controller (who serves as the primary point of contact for external auditors.)
Partner with the People team to oversee payroll accounting and reconciliations, and with cross-functional teams (Finance, Data, Engineering, Product) to scale accounting operations.
Drive process improvements and automation initiatives across the accounting function, leveraging tools like Netsuite, Workday, and Ramp to reduce manual work and improve controls.
Lead or sponsor strategic accounting projects, coordinating cross-functional partners and delivering measurable business impact.
10+ years of accounting and/or audit experience, including at least 5 years managing a team
A Bachelor's degree in Accounting, Finance, or another relevant field (CPA preferred but not required)
Strong working knowledge of US GAAP and experience leading month-end close in a high-growth environment
Public accounting (Big 4 or large firm) and/or in-house experience at a high-growth or pre-IPO company
History of utilizing LLM’s such as Claude to automate processes.
A track record of coaching and developing accounting talent
Hands-on experience with Netsuite (and ideally Numeric and Ramp), and a bias toward using technology to scale accounting operations
Strong communication and interpersonal skills, with the ability to influence senior stakeholders and partner effectively across functions
A proactive, ownership mindset and the ability to thrive in a fast-paced, ambiguous environment
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nAs Headway's Senior Accounting Manager, you will lead day-to-day accounting operations and help establish scalable financial processes during a period of rapid growth. You'll manage a team of four accountants, owning month-end close, financial reporting, and technical accounting under US GAAP. This is a hands-on leadership role: you'll coach a high-performing team while partnering cross-functionally with Finance, People, Legal, Data, Product, and Engineering to ensure accurate and timely reporting. This role offers an opportunity to apply strong leadership, technical accounting expertise, and creative problem-solving to make a lasting impact on Headway's operations and audit readiness.\n\n\nYOU WILL:\n\n - Manage and develop a team of 3+ accountants — setting priorities, reviewing work, providing feedback, and coaching them on technical accounting and process improvements.\n\n - Take a lead in automating accounting workflows using AI and LLMs (e.g., journal entry preparation, reconciliations, flux analysis, audit support), and lead the team in adopting these tools responsibly.\n\n - Own the month-end, quarter-end, and year-end close process end-to-end, ensuring journal entries, reconciliations, accruals, and account analyses are accurate, complete, and delivered on schedule.\n\n - Review and approve journal entries, balance sheet reconciliations, and flux analyses prepared by the team.\n\n - Lead technical accounting research and policy setting under US GAAP, including documenting accounting positions and memos for complex transactions\n\n - Support the annual audit by coordinating PBC requests and responses across the team, partnering with the Assistant Controller (who serves as the primary point of contact for external auditors.)\n\n - Partner with the People team to oversee payroll accounting and reconciliations, and with cross-functional teams (Finance, Data, Engineering, Product) to scale accounting operations.\n\n - Drive process improvements and automation initiatives across the accounting function, leveraging tools like Netsuite, Workday, and Ramp to reduce manual work and improve controls.\n\n - Lead or sponsor strategic accounting projects, coordinating cross-functional partners and delivering measurable business impact.\n\n\nYOU'D BE GREAT FOR THIS ROLE IF YOU HAVE:\n\n - 10+ years of accounting and/or audit experience, including at least 5 years managing a team\n\n - A Bachelor's degree in Accounting, Finance, or another relevant field (CPA preferred but not required)\n\n - Strong working knowledge of US GAAP and experience leading month-end close in a high-growth environment\n\n - Public accounting (Big 4 or large firm) and/or in-house experience at a high-growth or pre-IPO company\n\n - History of utilizing LLM’s such as Claude to automate processes.\n\n - A track record of coaching and developing accounting talent\n\n - Hands-on experience with Netsuite (and ideally Numeric and Ramp), and a bias toward using technology to scale accounting operations\n\n - Strong communication and interpersonal skills, with the ability to influence senior stakeholders and partner effectively across functions\n\n - A proactive, ownership mindset and the ability to thrive in a fast-paced, ambiguous environment\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"aa8fb61a-1ed3-4240-ae61-7f21caaafc90","title":"Technical Recruiter, Early Career","department":"All Cost Centers","team":"People","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-10-14T05:44:09.971+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/aa8fb61a-1ed3-4240-ae61-7f21caaafc90","applyUrl":"https://jobs.ashbyhq.com/headway/aa8fb61a-1ed3-4240-ae61-7f21caaafc90/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway is hiring a Technical Recruiter to build and run our campus recruiting program as we grow the engineering teams powering our next stage of growth. You'll own the day-to-day execution of our university presence — from event programming to offer close — and serve as Headway's primary face to campus talent across technical disciplines.
As a member of the Engineering Recruiting team, you'll operate as a talent partner and collaborator with hiring managers and the broader TA team, driving predictable hiring outcomes in a high-growth environment with a high talent bar. Your work will directly shape Headway's ability to deliver for providers and patients nationwide.
Drive Headway's campus recruiting execution end-to-end: managing event logistics, candidate pipelines, offer positioning, and conversion — working in partnership with TA leadership
Manage the summer internship program end-to-end: driving intern hiring, coordinating project scoping with managers, supporting onboarding, running community programming throughout the summer, and facilitating performance evaluation and return-offer decisions
Build initial relationships with universities, career centers, and student organizations, with a focus on technical disciplines across our target school list
Run our campus event programming — info sessions, career fairs, hackathons, and diversity-focused events — with a sharp eye on ROI and a bias toward doubling down on what works
Partner with HR and Recruiting Programs on the surrounding infrastructure — return offer processes, post-offer engagement, and start-date conversion — that turns campus hires into long-term Headwegians
Support full-cycle searches for new grad and intern roles, spanning aggressive top-of-funnel sourcing and strategic close motions in late stages
Act as a strategic and adaptable partner to hiring managers, quickly refining approach and process as needed to accelerate progress
Ensure every candidate follows a consistent, structured, inclusive process that raises the hiring bar and improves consistency across teams
Deliver an exceptional candidate experience through every step of the process
Bring 3+ years of full-cycle recruiting experience, including meaningful time in campus or university recruiting (in-house, agency, or relevant experience even if you didn’t carry the TA title)
Have a track record of building and managing university relationships and running campus event programs that actually convert
Operate as a strategic and positive partner to your stakeholders, maintaining progress and acting as a true collaborator even in moments of ambiguity
Can break down complex programs into clear execution plans, diagnosing challenges and proposing solutions proactively
Manage multiple workstreams with structure, balancing high volume with attention to detail and predictable execution — especially across a program with seasonal spikes
Think creatively about sourcing and outreach to find and engage top early-career technical talent
Care about candidate experience and community-building, not just pipeline throughput
Communicate clearly and with presence, whether aligning with hiring managers, pitching Headway on campus, or guiding candidates through the process
The expected base pay range for this position is $122,000 - $190,000, based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nHeadway is hiring a Technical Recruiter to build and run our campus recruiting program as we grow the engineering teams powering our next stage of growth. You'll own the day-to-day execution of our university presence — from event programming to offer close — and serve as Headway's primary face to campus talent across technical disciplines.\n\nAs a member of the Engineering Recruiting team, you'll operate as a talent partner and collaborator with hiring managers and the broader TA team, driving predictable hiring outcomes in a high-growth environment with a high talent bar. Your work will directly shape Headway's ability to deliver for providers and patients nationwide.\n\n\n\n\nYOU WILL:\n\n - Drive Headway's campus recruiting execution end-to-end: managing event logistics, candidate pipelines, offer positioning, and conversion — working in partnership with TA leadership\n\n - Manage the summer internship program end-to-end: driving intern hiring, coordinating project scoping with managers, supporting onboarding, running community programming throughout the summer, and facilitating performance evaluation and return-offer decisions\n\n - Build initial relationships with universities, career centers, and student organizations, with a focus on technical disciplines across our target school list\n\n - Run our campus event programming — info sessions, career fairs, hackathons, and diversity-focused events — with a sharp eye on ROI and a bias toward doubling down on what works\n\n - Partner with HR and Recruiting Programs on the surrounding infrastructure — return offer processes, post-offer engagement, and start-date conversion — that turns campus hires into long-term Headwegians\n\n - Support full-cycle searches for new grad and intern roles, spanning aggressive top-of-funnel sourcing and strategic close motions in late stages\n\n - Act as a strategic and adaptable partner to hiring managers, quickly refining approach and process as needed to accelerate progress\n\n - Ensure every candidate follows a consistent, structured, inclusive process that raises the hiring bar and improves consistency across teams\n\n - Deliver an exceptional candidate experience through every step of the process\n\n\n\n\nYOU’D BE A GREAT FIT IF YOU…\n\n - Bring 3+ years of full-cycle recruiting experience, including meaningful time in campus or university recruiting (in-house, agency, or relevant experience even if you didn’t carry the TA title)\n\n - Have a track record of building and managing university relationships and running campus event programs that actually convert\n\n - Operate as a strategic and positive partner to your stakeholders, maintaining progress and acting as a true collaborator even in moments of ambiguity\n\n - Can break down complex programs into clear execution plans, diagnosing challenges and proposing solutions proactively\n\n - Manage multiple workstreams with structure, balancing high volume with attention to detail and predictable execution — especially across a program with seasonal spikes\n\n - Think creatively about sourcing and outreach to find and engage top early-career technical talent\n\n - Care about candidate experience and community-building, not just pipeline throughput\n\n - Communicate clearly and with presence, whether aligning with hiring managers, pitching Headway on campus, or guiding candidates through the process\n\n\n\n\nCOMPENSATION\n\nThe expected base pay range for this position is $122,000 - $190,000, based on a variety of factors including qualifications, experience, and geographic location.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"df7c40e9-a84f-4d15-87b9-844bbde7a3a4","title":"Senior Manager, Data Science - Provider Experience","department":"All Cost Centers","team":"Data","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-07-28T15:33:23.288+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/df7c40e9-a84f-4d15-87b9-844bbde7a3a4","applyUrl":"https://jobs.ashbyhq.com/headway/df7c40e9-a84f-4d15-87b9-844bbde7a3a4/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
As Senior Data Science Manager for Provider Experience, you will define and lead our data science strategy for our providers experience at Headway. You will report into Headway's Provider Experience Group, a mission critical pillar to becoming a practice partner for our providers all on a foundation of trust. You will partner closely with Product, Engineering, Operations, Design, Clinical and Customer Success leadership to continuously improve our relationships with providers. You will define the right questions, uncover opportunities, and work cross-functionally to turn insights into measurable improvements.
What You’ll Do
Lead and grow a high-performing team of Data Scientists, fostering a culture of technical excellence and strategic thinking.
Develop quarterly roadmaps with cross-functional partners, align Data Science resources, and oversee execution of timely and high-quality work.
Drive insights and decisions through strategic analysis, reporting, experimentation and predictive modeling.
Obsess over provider experience metrics surfacing gaps and ways to continuously improve them
Deep dive into areas we don’t fully understand to segment our data and understand where there’s opportunities to improve provider experiences.
Stay close to the data by tackling strategic projects yourself, identifying underlying trends and areas of opportunity.
Translate complex technical findings into clear, actionable recommendations for executive stakeholders.
What We’re Looking For
8+ years of experience in data science or analytics roles.
3+ years of experience managing and developing teams.
Strong product mindset and demonstrated success working in Product
Proven success partnering cross-functionally with Product, Engineering, Data, Design, Operations, Clinical and Customer Success teams
Proficiency in forecasting, experimentation, causal inference
Experience with data modeling, ideally using dbt.
Hands-on technical fluency in SQL and Python or R.
Experience adopting and championing AI-assisted tools to accelerate and automate data workflows.
Strong communication and stakeholder management skills.
Why This Role is Exciting
Help us drive engagement of our product for Providers
Influence the future for our product experience and tying to growth levers
Partner closely with senior and executive leadership and directly influence company strategy and growth.
Compensation
The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nAs Senior Data Science Manager for Provider Experience, you will define and lead our data science strategy for our providers experience at Headway. You will report into Headway's Provider Experience Group, a mission critical pillar to becoming a practice partner for our providers all on a foundation of trust. You will partner closely with Product, Engineering, Operations, Design, Clinical and Customer Success leadership to continuously improve our relationships with providers. You will define the right questions, uncover opportunities, and work cross-functionally to turn insights into measurable improvements.\n\n\n\nWhat You’ll Do\n\n - Lead and grow a high-performing team of Data Scientists, fostering a culture of technical excellence and strategic thinking.\n\n - Develop quarterly roadmaps with cross-functional partners, align Data Science resources, and oversee execution of timely and high-quality work.\n\n - Drive insights and decisions through strategic analysis, reporting, experimentation and predictive modeling.\n\n - Obsess over provider experience metrics surfacing gaps and ways to continuously improve them\n\n - Deep dive into areas we don’t fully understand to segment our data and understand where there’s opportunities to improve provider experiences.\n\n - Stay close to the data by tackling strategic projects yourself, identifying underlying trends and areas of opportunity.\n\n - Translate complex technical findings into clear, actionable recommendations for executive stakeholders.\n\nWhat We’re Looking For\n\n - 8+ years of experience in data science or analytics roles.\n\n - 3+ years of experience managing and developing teams.\n\n - Strong product mindset and demonstrated success working in Product\n\n - Proven success partnering cross-functionally with Product, Engineering, Data, Design, Operations, Clinical and Customer Success teams\n\n - Proficiency in forecasting, experimentation, causal inference\n\n - Experience with data modeling, ideally using dbt.\n\n - Hands-on technical fluency in SQL and Python or R.\n\n - Experience adopting and championing AI-assisted tools to accelerate and automate data workflows.\n\n - Strong communication and stakeholder management skills.\n\nWhy This Role is Exciting\n\n - Help us drive engagement of our product for Providers\n\n - Influence the future for our product experience and tying to growth levers\n\n - Partner closely with senior and executive leadership and directly influence company strategy and growth.\n\nCompensation\n\nThe expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"ee410415-31ce-45ed-bc9a-662208900818","title":"Director, Payer Marketing","department":"All Cost Centers","team":"Payer Marketing","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-07-21T21:46:58.648+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/ee410415-31ce-45ed-bc9a-662208900818","applyUrl":"https://jobs.ashbyhq.com/headway/ee410415-31ce-45ed-bc9a-662208900818/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway is already the largest mental health network for America's leading health plans. Very few marketing leaders get to operate at a scale where their work materially shapes how mental health care works in America. This is that role.
We're looking for a Director of Payer Marketing to build and lead the function that makes Headway the most credible, trusted voice in the room whenever a payer talks about mental health. This is an enterprise B2B product marketing leader at heart — someone who translates narrative to commercial leverage, knows their audience backwards and forwards, and understands how that work builds towards outcomes: deeper relationships, stronger renewals, expanded partnerships, and better terms.
This is a player-coach role for someone who is a builder at heart. You'll set the payer-marketing strategy, build and lead a small, high-caliber team, and work hand-in-hand with our Payer/Commercial, Clinical Strategy, and Provider, Patient & Brand marketing teams.
Set the payer marketing strategy. Define the overarching positioning, narrative, and GTM plan for Headway with health plans. The payer story is never just a payer story; it's the synthesis of everything Headway is doing across the platform.
Build the function from zero. This isn't a role where you inherit a playbook — you'll define the operating model, the team structure, the cadences, and the metrics that make payer marketing a true commercial lever. You'll create milestones without being handed a roadmap and build momentum in ambiguous, high-stakes situations.
Build the category story everyone wants to be part of. Author a point of view so strong that plans, providers, and partners orient around it.
Commercialize net-new payer solutions. Partner with Product and Payer/Commercial to take new Headway offerings to market. Define what's buyable, build the proof and positioning that moves a plan from curious to committed, and orchestrate the launch moments that convert the plan relationships you've earned into net-new revenue.
Turn clinical data into proof, and proof into leverage. Partner with Clinical Strategy and Research to source evidence and translate complex data into compelling outcomes narratives, benchmarks, and a steady drumbeat of Headway-authored insight (data stories, trend reports, category POV).
Drive field marketing and enablement. Ensure Payer/Commercial has the content library, pitch decks, RFP support, case studies, and tools to grow and deepen accounts.
Activate the story in the right rooms. Plan and execute the moments that bring the narrative to life — conference presence and customer events, executive experiences and meetings, partner co-presentations, and \"to-and-through-the-payer\" enablement that equips plans to market Headway to their own members during open enrollment and AEP.
Keep us on offense with competitive intelligence. Track how competitors and adjacent players (EAPs, telehealth, MSOs, vertically integrated incumbents) position to payers, and arm leadership and commercial teams with sharp, current narratives.
Measure leverage, not just funnel. Define success around relationship depth and commercial impact.
You're an enterprise B2B product marketing leader with 10+ years of experience (including 5+ years managing teams), and a track record where positioning, messaging, GTM, enablement, and competitive intel are your core craft — not adjacent skills.
You have experience in or adjacent to health plans, value-based care, or complex B2B healthcare environments — and you're the kind of person who gets deeply curious about the nuances of a new audience fast. Knowing your audience cold is the outcome we're hiring for; the path to get there can vary.
You can point to work where marketing moved commercial outcomes — win rates, deal terms, expansion, preferred status — not just awareness or reputation. You think about narrative as leverage.
You've done expand-after-land marketing at enterprise scale — you know how to take a solution a customer has never bought before and build the commercial case, the sales enablement, and the launch moment that gets them to commit dollars to it. You don't just deepen relationships; you convert them into new product revenue.
You have strong customer-first instincts and can influence without authority, especially in ambiguous, high-stakes moments.
You're energized by fast-moving environments — comfortable with complexity, undeterred by uncertainty.
You've built from scratch — a function, a process, a go-to-market motion — not just optimized within a system someone else stood up. You know how to create structure in ambiguity.
You're proactively curious — you'd ask to sit in on a payer call, shadow a commercial conversation, or join a leadership meeting just to build your own mental model of the landscape. You don't wait to be briefed.
You're naturally multi-threaded internally. You seek out the patient team's roadmap and the provider go-to-market because you know the payer story can only be as strong as your grasp of the whole platform.
This is a rare moment — Headway is at the inflection point where scale meets credibility, and the person who builds this function will leave a lasting mark on how behavioral health is delivered and funded in America. If that sounds like the challenge you've been waiting for, we'd love to meet you.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE: \n\nHeadway is already the largest mental health network for America's leading health plans. Very few marketing leaders get to operate at a scale where their work materially shapes how mental health care works in America. This is that role.\n\nWe're looking for a Director of Payer Marketing to build and lead the function that makes Headway the most credible, trusted voice in the room whenever a payer talks about mental health. This is an enterprise B2B product marketing leader at heart — someone who translates narrative to commercial leverage, knows their audience backwards and forwards, and understands how that work builds towards outcomes: deeper relationships, stronger renewals, expanded partnerships, and better terms.\n\nThis is a player-coach role for someone who is a builder at heart. You'll set the payer-marketing strategy, build and lead a small, high-caliber team, and work hand-in-hand with our Payer/Commercial, Clinical Strategy, and Provider, Patient & Brand marketing teams.\n\n\n\n\nWHAT YOU'LL OWN:\n\n - Set the payer marketing strategy. Define the overarching positioning, narrative, and GTM plan for Headway with health plans. The payer story is never just a payer story; it's the synthesis of everything Headway is doing across the platform.\n\n - Build the function from zero. This isn't a role where you inherit a playbook — you'll define the operating model, the team structure, the cadences, and the metrics that make payer marketing a true commercial lever. You'll create milestones without being handed a roadmap and build momentum in ambiguous, high-stakes situations.\n\n - Build the category story everyone wants to be part of. Author a point of view so strong that plans, providers, and partners orient around it.\n\n - Commercialize net-new payer solutions. Partner with Product and Payer/Commercial to take new Headway offerings to market. Define what's buyable, build the proof and positioning that moves a plan from curious to committed, and orchestrate the launch moments that convert the plan relationships you've earned into net-new revenue.\n\n - Turn clinical data into proof, and proof into leverage. Partner with Clinical Strategy and Research to source evidence and translate complex data into compelling outcomes narratives, benchmarks, and a steady drumbeat of Headway-authored insight (data stories, trend reports, category POV).\n\n - Drive field marketing and enablement. Ensure Payer/Commercial has the content library, pitch decks, RFP support, case studies, and tools to grow and deepen accounts.\n\n - Activate the story in the right rooms. Plan and execute the moments that bring the narrative to life — conference presence and customer events, executive experiences and meetings, partner co-presentations, and \"to-and-through-the-payer\" enablement that equips plans to market Headway to their own members during open enrollment and AEP.\n\n - Keep us on offense with competitive intelligence. Track how competitors and adjacent players (EAPs, telehealth, MSOs, vertically integrated incumbents) position to payers, and arm leadership and commercial teams with sharp, current narratives.\n\n - Measure leverage, not just funnel. Define success around relationship depth and commercial impact.\n\n\nYOU'D BE A GREAT FIT IF…\n\n - You're an enterprise B2B product marketing leader with 10+ years of experience (including 5+ years managing teams), and a track record where positioning, messaging, GTM, enablement, and competitive intel are your core craft — not adjacent skills.\n\n - You have experience in or adjacent to health plans, value-based care, or complex B2B healthcare environments — and you're the kind of person who gets deeply curious about the nuances of a new audience fast. Knowing your audience cold is the outcome we're hiring for; the path to get there can vary.\n\n - You can point to work where marketing moved commercial outcomes — win rates, deal terms, expansion, preferred status — not just awareness or reputation. You think about narrative as leverage.\n\n - You've done expand-after-land marketing at enterprise scale — you know how to take a solution a customer has never bought before and build the commercial case, the sales enablement, and the launch moment that gets them to commit dollars to it. You don't just deepen relationships; you convert them into new product revenue.\n\n - You have strong customer-first instincts and can influence without authority, especially in ambiguous, high-stakes moments.\n\n - You're energized by fast-moving environments — comfortable with complexity, undeterred by uncertainty.\n\n - You've built from scratch — a function, a process, a go-to-market motion — not just optimized within a system someone else stood up. You know how to create structure in ambiguity.\n\n - You're proactively curious — you'd ask to sit in on a payer call, shadow a commercial conversation, or join a leadership meeting just to build your own mental model of the landscape. You don't wait to be briefed.\n\n - You're naturally multi-threaded internally. You seek out the patient team's roadmap and the provider go-to-market because you know the payer story can only be as strong as your grasp of the whole platform.\n\nThis is a rare moment — Headway is at the inflection point where scale meets credibility, and the person who builds this function will leave a lasting mark on how behavioral health is delivered and funded in America. If that sounds like the challenge you've been waiting for, we'd love to meet you.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"ca870cc4-4266-4c29-be87-1b8f5a9dd531","title":"Senior Business Development Associate, Payer Partnerships","department":"All Cost Centers","team":"Payer","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"New York, NY","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-31T15:51:36.921+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/ca870cc4-4266-4c29-be87-1b8f5a9dd531","applyUrl":"https://jobs.ashbyhq.com/headway/ca870cc4-4266-4c29-be87-1b8f5a9dd531/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
As a Senior Business Development Associate, you will be the commercial engine behind Headway's health plan partnerships – owning external payer relationships, driving deal strategy and content, and accelerating negotiated outcomes across the nation. This role is on the front line of rewiring mental healthcare in America.
Reporting to one of Headway's Managing Principals, you will own payer-facing workstreams end-to-end: market and buyer analysis that shapes partner prioritization, deal content and executive briefings that move negotiations forward, and recurring external touchpoints with payer counterparts. You'll do this in one of the most AI-forward commercial teams in digital health – with the expectation that you direct the tools, question their output, and own every recommendation that carries your name.
You will thrive in this role if…
You have 3+ years in consulting, BD, partnerships, or sales where you owned external relationships end-to-end – ideally with real reps operating client-facing without a safety net. Bonus points for direct healthcare experience.
You have genuine commercial instinct: you read rooms, build trust quickly, and move conversations toward outcomes.
You use AI tools fluently and skeptically – you know what they're good at, where they fail, and you never ship an output you haven't pressure-tested.
You are resourceful, scrappy, and leave no stone unturned.
You will love this role if…
You want to be in front of payers, not behind a spreadsheet – with a clear commercial track to grow into.
You want to work at the front edge of AI-enabled business development.
You thrive in ambiguity, seek out unfamiliar challenges, and shape strategy.
You are motivated to face off against one of our generation's defining problems: access to mental healthcare.
Compensation:
The expected base pay range for this position is $90,440 - $133,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAs a Senior Business Development Associate, you will be the commercial engine behind Headway's health plan partnerships – owning external payer relationships, driving deal strategy and content, and accelerating negotiated outcomes across the nation. This role is on the front line of rewiring mental healthcare in America.\n\nReporting to one of Headway's Managing Principals, you will own payer-facing workstreams end-to-end: market and buyer analysis that shapes partner prioritization, deal content and executive briefings that move negotiations forward, and recurring external touchpoints with payer counterparts. You'll do this in one of the most AI-forward commercial teams in digital health – with the expectation that you direct the tools, question their output, and own every recommendation that carries your name.\n\nYou will thrive in this role if…\n\n - You have 3+ years in consulting, BD, partnerships, or sales where you owned external relationships end-to-end – ideally with real reps operating client-facing without a safety net. Bonus points for direct healthcare experience.\n\n - You have genuine commercial instinct: you read rooms, build trust quickly, and move conversations toward outcomes.\n\n - You use AI tools fluently and skeptically – you know what they're good at, where they fail, and you never ship an output you haven't pressure-tested.\n\n - You are resourceful, scrappy, and leave no stone unturned.\n\nYou will love this role if…\n\n - You want to be in front of payers, not behind a spreadsheet – with a clear commercial track to grow into.\n\n - You want to work at the front edge of AI-enabled business development.\n\n - You thrive in ambiguity, seek out unfamiliar challenges, and shape strategy.\n\n - You are motivated to face off against one of our generation's defining problems: access to mental healthcare.\n\nCompensation:\n\nThe expected base pay range for this position is $90,440 - $133,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"43b5f1d9-af48-4a19-adae-d092abed05f9","title":"Head of Strategy & Operations, Office of the COO","department":"All Cost Centers","team":"Operations","employmentType":"FullTime","location":"New York, NY","secondaryLocations":[],"publishedAt":"2026-11-02T15:57:40.618+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/43b5f1d9-af48-4a19-adae-d092abed05f9","applyUrl":"https://jobs.ashbyhq.com/headway/43b5f1d9-af48-4a19-adae-d092abed05f9/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway is a ~$750M net revenue business growing ~70% year over year. We serve three customers (patients, providers and payers) across a fast-growing set of teams and initiatives. As we scale, the quality of our decisions, operating rhythms, and cross-functional execution are incredibly important and are becoming increasingly complex.
We are looking for a Head of Strategy & Operations, Office of the COO to partner closely with our COO, Rob Sadow. You'll serve as the COO’s right hand and point of leverage — running the company’s core operating processes, turning the company's most important priorities into action, strengthening how the executive team operates, and ensuring critical decisions and initiatives move forward with clarity and accountability.
This is a high-trust, high-impact, senior leader, individual contributor role reporting directly to the COO, with significant exposure to the executive team and the broader business.
You'll also work closely with the COO's Executive Assistant to ensure his time and attention are focused on the decisions and priorities that matter most.
Key company operating processes. Planning, OKRs, other important operating cadences. Keep each one lightweight and automate everything that doesn't need human judgment.
Company execution. Own the weekly company OKR review and what comes out of it. When something looks off, go to the source: pull the data, join the conversation or call the meeting. Come back with a diagnosis, a recommendation and a named owner.
The decision queue. Be the first stop for decisions that would otherwise go to the COO. Make the calls within agreed decision rights and send back what belongs with functional owners. Bring him the rest with options, a recommendation and a deadline, and make sure every decision leaves with an owner and a resolution date.
Critical initiatives without a clear owner: Resolve new, high-stakes, cross-functional problems that would otherwise land on the COO's desk. Define the problem, align the stakeholders, and drive it to resolution or hand it to a permanent owner.
Org health and productivity: In partnership with the HRBP and Finance teams, you’ll be one step ahead to ensure the org structure grows in alignment with the business. From supporting the scoping and hiring of key roles to making sure staffing ratios are aligned with talent competitors.
You’ve operated at an executive level and owned the outcome, as a COO or Head of Operations at an earlier-stage company, or as a VP, Senior Director of Strategy & Operations, or GM at a larger one. You can point to the results you were accountable for.
You’ve run a company-wide process end to end, such as annual or quarterly planning, goal-setting, or business reviews. You can tell which parts of a process create clarity and which just add overhead, and you’ve cut the latter.
You’ve worked directly with a CEO, COO, or executive team at a company that at least doubled in revenue while you were there. You’ve been trusted to attend meetings in an executive’s place and make decisions on their behalf.
You’ve hired senior people through a rigorous process and built or rebuilt a team. You hold a high bar and can describe a candidate you passed on who was good but not great.
You’re strategic with a demonstrated ability to break down a problem to its parts and push the team’s thinking to deliver a vision and execution plan.
You’re an exceptional writer who can boil a complicated, high-stakes issue down to one page that makes the trade-off and the recommendation clear.
You quickly figure out what matters in a messy situation. You go straight to the people and data closest to the problem, form a point of view, and bring options with a clear recommendation.
You’ve owned board or investor materials, including the narrative and analysis behind them.
You use AI and automation to take manual work out of a process rather than adding people to it.
Prior Chief of Staff experience, consulting experience, and an MBA are all welcome, but none are required.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nHeadway is a ~$750M net revenue business growing ~70% year over year. We serve three customers (patients, providers and payers) across a fast-growing set of teams and initiatives. As we scale, the quality of our decisions, operating rhythms, and cross-functional execution are incredibly important and are becoming increasingly complex.\n\nWe are looking for a Head of Strategy & Operations, Office of the COO to partner closely with our COO, Rob Sadow. You'll serve as the COO’s right hand and point of leverage — running the company’s core operating processes, turning the company's most important priorities into action, strengthening how the executive team operates, and ensuring critical decisions and initiatives move forward with clarity and accountability.\n\nThis is a high-trust, high-impact, senior leader, individual contributor role reporting directly to the COO, with significant exposure to the executive team and the broader business.\n\nYou'll also work closely with the COO's Executive Assistant to ensure his time and attention are focused on the decisions and priorities that matter most.\n\n\nWHAT YOU’LL OWN IN PARTNERSHIP WITH THE COO\n\n - Key company operating processes. Planning, OKRs, other important operating cadences. Keep each one lightweight and automate everything that doesn't need human judgment.\n\n - Company execution. Own the weekly company OKR review and what comes out of it. When something looks off, go to the source: pull the data, join the conversation or call the meeting. Come back with a diagnosis, a recommendation and a named owner.\n\n - The decision queue. Be the first stop for decisions that would otherwise go to the COO. Make the calls within agreed decision rights and send back what belongs with functional owners. Bring him the rest with options, a recommendation and a deadline, and make sure every decision leaves with an owner and a resolution date.\n\n - Critical initiatives without a clear owner: Resolve new, high-stakes, cross-functional problems that would otherwise land on the COO's desk. Define the problem, align the stakeholders, and drive it to resolution or hand it to a permanent owner.\n\n - Org health and productivity: In partnership with the HRBP and Finance teams, you’ll be one step ahead to ensure the org structure grows in alignment with the business. From supporting the scoping and hiring of key roles to making sure staffing ratios are aligned with talent competitors.\n\n\nYOU’D BE A GREAT FIT IF...\n\n - You’ve operated at an executive level and owned the outcome, as a COO or Head of Operations at an earlier-stage company, or as a VP, Senior Director of Strategy & Operations, or GM at a larger one. You can point to the results you were accountable for.\n\n - You’ve run a company-wide process end to end, such as annual or quarterly planning, goal-setting, or business reviews. You can tell which parts of a process create clarity and which just add overhead, and you’ve cut the latter.\n\n - You’ve worked directly with a CEO, COO, or executive team at a company that at least doubled in revenue while you were there. You’ve been trusted to attend meetings in an executive’s place and make decisions on their behalf.\n\n - You’ve hired senior people through a rigorous process and built or rebuilt a team. You hold a high bar and can describe a candidate you passed on who was good but not great.\n\n - You’re strategic with a demonstrated ability to break down a problem to its parts and push the team’s thinking to deliver a vision and execution plan.\n\n - You’re an exceptional writer who can boil a complicated, high-stakes issue down to one page that makes the trade-off and the recommendation clear.\n\n - You quickly figure out what matters in a messy situation. You go straight to the people and data closest to the problem, form a point of view, and bring options with a clear recommendation.\n\n - You’ve owned board or investor materials, including the narrative and analysis behind them.\n\n - You use AI and automation to take manual work out of a process rather than adding people to it.\n\nPrior Chief of Staff experience, consulting experience, and an MBA are all welcome, but none are required.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"9bda178e-cee6-4d26-8c41-bf207858ec21","title":"Business Operations Manager","department":"All Cost Centers","team":"Operations","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-22T17:22:49.640+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/9bda178e-cee6-4d26-8c41-bf207858ec21","applyUrl":"https://jobs.ashbyhq.com/headway/9bda178e-cee6-4d26-8c41-bf207858ec21/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients.
As a Business Operations Manager, you will lead high-impact, cross-functional initiatives that span teams and pods. You’ll operate as a thought partner to Product, Data, and Operations leaders – helping shape objectives, influence priorities, and translate complex insights into actionable plans. In addition to owning critical operational workflows, you’ll design scalable systems, mentor team members, and drive initiatives that create durable, measurable impact across the organization. This role requires strong judgment, comfort with ambiguity, and the ability to drive alignment and execution across the organization.
What you’ll do at Headway
Design and build foundations for a variety of 0-1 initiatives within the Business Operations function.
Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges.
Assess and analyze data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs.
Build and manage a growing team to achieve these objectives.
You’ll be great for this role if you:
7+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required.
Data is your first-language; you enjoy and are skilled at digging through complex data to solve ambiguous problems.
You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy.
You are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat.
You are a collaborator that proactively partners across teams while holding teams accountable for business results.
You seek an environment that fosters individual growth through open-feedback and high-autonomy.
You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare
Compensation:
The expected base pay range for this position is $121,600 - $190,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout The Role\n\nAs Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients.\n\nAs a Business Operations Manager, you will lead high-impact, cross-functional initiatives that span teams and pods. You’ll operate as a thought partner to Product, Data, and Operations leaders – helping shape objectives, influence priorities, and translate complex insights into actionable plans. In addition to owning critical operational workflows, you’ll design scalable systems, mentor team members, and drive initiatives that create durable, measurable impact across the organization. This role requires strong judgment, comfort with ambiguity, and the ability to drive alignment and execution across the organization.\n\n\nWhat you’ll do at Headway\n\n - Design and build foundations for a variety of 0-1 initiatives within the Business Operations function.\n\n - Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges.\n\n - Assess and analyze data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs.\n\n - Build and manage a growing team to achieve these objectives.\n\nYou’ll be great for this role if you:\n\n - 7+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required.\n\n - Data is your first-language; you enjoy and are skilled at digging through complex data to solve ambiguous problems.\n\n - You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy.\n\n - You are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat.\n\n - You are a collaborator that proactively partners across teams while holding teams accountable for business results.\n\n - You seek an environment that fosters individual growth through open-feedback and high-autonomy.\n\n - You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare\n\nCompensation:\n\nThe expected base pay range for this position is $121,600 - $190,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"8fcee488-348a-49d3-9594-7eb6e588c24a","title":"Senior Counsel, Product","department":"All Cost Centers","team":"Legal","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-07T18:31:50.705+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/8fcee488-348a-49d3-9594-7eb6e588c24a","applyUrl":"https://jobs.ashbyhq.com/headway/8fcee488-348a-49d3-9594-7eb6e588c24a/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
As Senior Counsel, Product, you will be a key strategic partner responsible for partnering with our R&D (product and engineering) teams to support innovation during a pivotal growth phase. This is a unique opportunity to join a mission-driven healthcare technology company where legal is viewed as a strategic partner rather than a roadblock. You will serve as the primary product attorney and thought partner for specific Headway's Product and Engineering team groups and pods, with particular focus on AI, data usage, and health laws and regulations that impact the build of innovative technology products. This is a remote first role so we will consider candidates nationwide.
In this role, you will:
Serve as embedded regulatory thought partner to Engineering, Product and partner Operations groups and pods, providing real-time guidance on use of technology in healthcare delivery, AI, and clinical modalities in health technology.
Translate complex AI, data use, and healthcare laws and regulations, and related subregulatory guidance, into practical guidance and tools that Engineering, Product and Operations teams can easily understand and implement. These include but are not limited to: TCPA, COPPA, CAN-SPAM, NIST AI RMF and the Generative AI Profile, FDA Software as a Medical Device, FTC Advertising and Marketing and Health Claims marketing guidance.
Anticipate regulatory challenges and proactively develop solutions that enable business objectives while mitigating risk
Build strong relationships across teams to position guidance as a business enabler rather than an obstacle
You would be a great fit if you have:
5-7+ years of post bar admittance legal experience with significant healthcare regulatory expertise, particularly in health technology and product counseling
Deep understanding of multi-state healthcare regulations in evolving regulatory environments
Experience serving as a trusted advisor to Engineering, Product, and/or Operations teams in a healthcare technology environment
Proven ability to translate complex healthcare regulatory requirements into clear, actionable guidance for non-legal stakeholders
Track record of balancing business risk appetite with business objectives in fast-paced organizations
Strong communication skills and political savvy to navigate competing priorities and build effective partnerships
JD from accredited law school and active bar membership in good standing (ability to register as NY in-house counsel)
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAs Senior Counsel, Product, you will be a key strategic partner responsible for partnering with our R&D (product and engineering) teams to support innovation during a pivotal growth phase. This is a unique opportunity to join a mission-driven healthcare technology company where legal is viewed as a strategic partner rather than a roadblock. You will serve as the primary product attorney and thought partner for specific Headway's Product and Engineering team groups and pods, with particular focus on AI, data usage, and health laws and regulations that impact the build of innovative technology products. This is a remote first role so we will consider candidates nationwide. \n\nIn this role, you will:\n\n - Serve as embedded regulatory thought partner to Engineering, Product and partner Operations groups and pods, providing real-time guidance on use of technology in healthcare delivery, AI, and clinical modalities in health technology.\n\n - Translate complex AI, data use, and healthcare laws and regulations, and related subregulatory guidance, into practical guidance and tools that Engineering, Product and Operations teams can easily understand and implement. These include but are not limited to: TCPA, COPPA, CAN-SPAM, NIST AI RMF and the Generative AI Profile, FDA Software as a Medical Device, FTC Advertising and Marketing and Health Claims marketing guidance.\n\n - Anticipate regulatory challenges and proactively develop solutions that enable business objectives while mitigating risk\n\n - Build strong relationships across teams to position guidance as a business enabler rather than an obstacle\n\nYou would be a great fit if you have:\n\n - 5-7+ years of post bar admittance legal experience with significant healthcare regulatory expertise, particularly in health technology and product counseling\n\n - Deep understanding of multi-state healthcare regulations in evolving regulatory environments\n\n - Experience serving as a trusted advisor to Engineering, Product, and/or Operations teams in a healthcare technology environment\n\n - Proven ability to translate complex healthcare regulatory requirements into clear, actionable guidance for non-legal stakeholders\n\n - Track record of balancing business risk appetite with business objectives in fast-paced organizations\n\n - Strong communication skills and political savvy to navigate competing priorities and build effective partnerships\n\n - JD from accredited law school and active bar membership in good standing (ability to register as NY in-house counsel)\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"c22233f6-3143-4cb4-9c0c-8119e7ae7629","title":"Staff Software Engineer - Experimentation","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-10T18:27:34.837+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/c22233f6-3143-4cb4-9c0c-8119e7ae7629","applyUrl":"https://jobs.ashbyhq.com/headway/c22233f6-3143-4cb4-9c0c-8119e7ae7629/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About engineering at Headway
Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).
Principles that guide us:
Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.
Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration
Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.
Tools we use:
Languages: Python 3, TypeScript
Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix
Experimentation & Analytics: LaunchDarkly, Statsig, dbt, Snowflake
Datastores: Postgres, Redis
Infrastructure: AWS (Fargate, ECS, S3, and more), Cloudflare, Spark and Kafka
Monitoring: Datadog, PagerDuty, Sentry
Version Control: Github
About the role
We are looking for a Staff Software Engineer to own how Headway runs experiments. \"Ship small, learn fast\" is the second principle on the list above, and experimentation is how we actually do it: eleven teams have run hundreds of experiments deciding how patients find a therapist, how quickly new providers get up and running, whether our AI products are working, and how we collect the clinical outcomes data that proves care is effective. You will own the platform all of that runs on.
This is a hands-on technical leadership role with unusually wide reach. You will design and build the core primitives, including how users are assigned to experiments, how we record what someone actually saw, and how we recognize the same person across devices and between browsing anonymously and signing in. You will decide what our long-term experimentation and feature flagging stack should be; we run LaunchDarkly and Statsig today, and that architecture is yours to evaluate and consolidate. You will also make AI a real part of the workflow, from validating an experiment's setup before it starts to catching a broken experiment automatically instead of discovering it in a Slack thread a week later.
You will also evolve our experimentation capabilities to expand into market-based testing. Headway is a multi-sided marketplace, so we frequently need to change something for therapists and measure what happens to patients, which changes both how a test must be designed and how it can be analyzed. We need to test whole geographic markets, not just individual users. We need to hold groups out for long stretches to understand real long-term impact. These capabilities are well understood in the industry and we have not built them yet, and they are the ones our business needs next.
The job is a platform and a program in equal measure. Half of it is the technical foundation. The other half is raising how well the whole company experiments: the defaults, the review, the documentation, and the education that let a team run a trustworthy experiment without needing you in the room. You will gather needs from teams who all want something different, sequence them into a roadmap, and say no clearly, which means acting as part technical product manager for your own platform.
You will sit in the Patient org, where the highest volume of experiments happens, and serve the whole company. Trustworthy results are shared ownership. You will own assignment, exposure, and the experiment data pipelines, which are the parts of the chain that are engineering problems. You will work closely with Data Science, who own statistical methodology, and with the teams who own our event tracking and metric definitions, because a number is only as trustworthy as the weakest link in that chain.
Who you are
We are looking for a Staff level engineer who wants their impact measured by what other teams can now do. You think in systems, you are uncomfortable with numbers you cannot explain, and you raise the bar for the people around you.
You have owned an experimentation or feature flagging stack end to end rather than only used one. Whether you built it from first principles or built the missing pieces on top of a vendor matters far less to us than having been accountable for whether the results were correct.
You have built the parts that do not come out of the box: assignment that persists correctly, exposure that reflects what a user actually saw, identity resolved across sessions and devices, or the diagnostics that catch a broken experiment early.
You are fluent enough in the statistics to be a real partner to data scientists. You can tell the difference between a result that is weak and a result that is invalid, and you can hold your position on a measurement question with someone who does this full time.
You have debugged the hard class of measurement bugs: traffic that split unevenly, users who ended up in both arms, effects that vanished once you looked at who was actually exposed, identity that broke between anonymous and logged-in sessions.
You have built a program and not only a platform. You have measurably raised how well an organization experiments through defaults, templates, review, and teaching, not only through code.
You have made a build versus buy call on a platform and lived with it. You can reason about vendor risk and about where a warehouse-native approach beats a hosted one.
You have landed a migration on teams that did not ask for one, by making the new path easier than the old path rather than by mandate.
You use AI as genuine leverage in your work and you have clear opinions about where it must not be trusted without a human.
You have driven technical direction beyond your own team through design documents, reviews, and planning cycles, and you regularly mentor senior engineers.
You are willing to flex across the stack. This role touches backend services, front end rendering, CDN behavior, and the data warehouse.
Experience with multi-sided marketplaces, growth or search and ranking systems, or healthcare is a plus, though none is required.
Compensation
The expected base pay range for this position is $265,000-$331,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout engineering at Headway\n\nBuilding a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).\n\nPrinciples that guide us:\n\n - Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.\n\n - Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration\n\n - Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.\n\n - Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.\n\nTools we use:\n\n - Languages: Python 3, TypeScript\n\n - Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix\n\n - Experimentation & Analytics: LaunchDarkly, Statsig, dbt, Snowflake\n\n - Datastores: Postgres, Redis\n\n - Infrastructure: AWS (Fargate, ECS, S3, and more), Cloudflare, Spark and Kafka\n\n - Monitoring: Datadog, PagerDuty, Sentry\n\n - Version Control: Github\n\nAbout the role\n\nWe are looking for a Staff Software Engineer to own how Headway runs experiments. \"Ship small, learn fast\" is the second principle on the list above, and experimentation is how we actually do it: eleven teams have run hundreds of experiments deciding how patients find a therapist, how quickly new providers get up and running, whether our AI products are working, and how we collect the clinical outcomes data that proves care is effective. You will own the platform all of that runs on.\n\n\n\nThis is a hands-on technical leadership role with unusually wide reach. You will design and build the core primitives, including how users are assigned to experiments, how we record what someone actually saw, and how we recognize the same person across devices and between browsing anonymously and signing in. You will decide what our long-term experimentation and feature flagging stack should be; we run LaunchDarkly and Statsig today, and that architecture is yours to evaluate and consolidate. You will also make AI a real part of the workflow, from validating an experiment's setup before it starts to catching a broken experiment automatically instead of discovering it in a Slack thread a week later.\n\n\n\nYou will also evolve our experimentation capabilities to expand into market-based testing. Headway is a multi-sided marketplace, so we frequently need to change something for therapists and measure what happens to patients, which changes both how a test must be designed and how it can be analyzed. We need to test whole geographic markets, not just individual users. We need to hold groups out for long stretches to understand real long-term impact. These capabilities are well understood in the industry and we have not built them yet, and they are the ones our business needs next.\n\n\n\nThe job is a platform and a program in equal measure. Half of it is the technical foundation. The other half is raising how well the whole company experiments: the defaults, the review, the documentation, and the education that let a team run a trustworthy experiment without needing you in the room. You will gather needs from teams who all want something different, sequence them into a roadmap, and say no clearly, which means acting as part technical product manager for your own platform.\n\n\n\nYou will sit in the Patient org, where the highest volume of experiments happens, and serve the whole company. Trustworthy results are shared ownership. You will own assignment, exposure, and the experiment data pipelines, which are the parts of the chain that are engineering problems. You will work closely with Data Science, who own statistical methodology, and with the teams who own our event tracking and metric definitions, because a number is only as trustworthy as the weakest link in that chain.\n\n\n\nWho you are\n\nWe are looking for a Staff level engineer who wants their impact measured by what other teams can now do. You think in systems, you are uncomfortable with numbers you cannot explain, and you raise the bar for the people around you.\n\n - You have owned an experimentation or feature flagging stack end to end rather than only used one. Whether you built it from first principles or built the missing pieces on top of a vendor matters far less to us than having been accountable for whether the results were correct.\n\n - You have built the parts that do not come out of the box: assignment that persists correctly, exposure that reflects what a user actually saw, identity resolved across sessions and devices, or the diagnostics that catch a broken experiment early.\n\n - You are fluent enough in the statistics to be a real partner to data scientists. You can tell the difference between a result that is weak and a result that is invalid, and you can hold your position on a measurement question with someone who does this full time.\n\n - You have debugged the hard class of measurement bugs: traffic that split unevenly, users who ended up in both arms, effects that vanished once you looked at who was actually exposed, identity that broke between anonymous and logged-in sessions.\n\n - You have built a program and not only a platform. You have measurably raised how well an organization experiments through defaults, templates, review, and teaching, not only through code.\n\n - You have made a build versus buy call on a platform and lived with it. You can reason about vendor risk and about where a warehouse-native approach beats a hosted one.\n\n - You have landed a migration on teams that did not ask for one, by making the new path easier than the old path rather than by mandate.\n\n - You use AI as genuine leverage in your work and you have clear opinions about where it must not be trusted without a human.\n\n - You have driven technical direction beyond your own team through design documents, reviews, and planning cycles, and you regularly mentor senior engineers.\n\n - You are willing to flex across the stack. This role touches backend services, front end rendering, CDN behavior, and the data warehouse.\n\n - Experience with multi-sided marketplaces, growth or search and ranking systems, or healthcare is a plus, though none is required.\n\nCompensation\n\nThe expected base pay range for this position is $265,000-$331,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"dd9cb2bf-453c-46cb-9d70-d50176c627a5","title":"Senior Clinical & Coding Operations Associate","department":"All Cost Centers","team":"Operations","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-29T14:49:29.705+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/dd9cb2bf-453c-46cb-9d70-d50176c627a5","applyUrl":"https://jobs.ashbyhq.com/headway/dd9cb2bf-453c-46cb-9d70-d50176c627a5/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
At Headway, we're building a new mental healthcare system from the ground up—one that's accessible, effective, and built to scale. Providers on Headway are responsible for their own coding and documentation, and many are new to billing insurance in private practice. We review that documentation against clinical documentation standards — and when a provider has questions about what came back, someone needs to give them a clear, accurate answer they can act on. That's this role.
As a Senior Clinical & Coding Operations Associate, you're the coding and billing expert providers reach when they have questions about their documentation review results. You'll interpret those results, determine whether a finding is actually correct, and explain what it means in language a clinician can act on. You'll also be the person who catches it when a review result is wrong — and gets it fixed.
A Certified Professional Coder (CPC) certification is required. All care on Headway is outpatient behavioral health, delivered in person or virtually.
This is not an auditing role, and it is not a production coding role. A separate team performs the documentation audits; you won't be auditing charts or coding claims. You'll apply the same depth of coding knowledge to a different problem — getting providers to the right answer, and making sure the guidance they receive is correct.
You Will:
Interpret behavioral health documentation and coding review results (ICD-10-CM and CPT) and translate them into clear, actionable provider education and feedback
Determine whether a flagged finding is accurate — confirming genuine documentation and coding errors, and identifying findings that were flagged incorrectly so they can be corrected and escalated
Serve as a subject matter expert by answering provider and internal-team questions on behavioral health coding and documentation (ICD-10-CM and CPT) and billing findings
Deliver clear, accurate, and empathetic responses to providers through our support channels (e.g., Zendesk)
Contribute to provider education efforts, including drafting content, identifying documentation gaps, and advising on documentation standards
Partner with our Customer Experience (CX) team to build knowledge base content and resources that help resolve more questions without direct SME support
Provide insights on coding trends, identify risk areas, and recommend improvements to tooling, process, and training
Collaborate with cross-functional partners on initiatives that improve the provider audit-support experience
Stay current with evolving coding guidelines, payer rules, and industry standards through continuing education and independent learning
You’d be a great fit if….
Have a CPC certification (required) and 2-3 years of experience in outpatient or professional-services coding, ideally within a behavioral health setting
Possess a strong grasp of ICD-10-CM, CPT, and HCPCS coding guidelines and the documentation requirements
Communicate clearly and empathetically, especially when educating providers or discussing sensitive feedback
Have the ability to balance supportive coaching and enforcing provider policies regarding payer standards and compliance regulations
Hold a CPMA certification (nice to have)
Can independently reach the correct coding and documentation conclusion on a behavioral health note and defend it — including disagreeing with a review result when the documentation supports you
Are energized by making providers and frontline teams self-sufficient, rather than by reviewing charts
Previously educated providers on medical decision making (MDM) for outpatient Evaluation and Management (E/M) services
Bring a high level of attention to detail and comfort working independently in a fast-paced, digital environment
Are tech-savvy: you can navigate Google Workspace, Zoom, and EMR platforms—or you're excited to learn
Are energized by working cross-functionally and driving quality at scale in a tech-forward setting
Compensation
The expected base pay range for this position is $76,160 - $112,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAt Headway, we're building a new mental healthcare system from the ground up—one that's accessible, effective, and built to scale. Providers on Headway are responsible for their own coding and documentation, and many are new to billing insurance in private practice. We review that documentation against clinical documentation standards — and when a provider has questions about what came back, someone needs to give them a clear, accurate answer they can act on. That's this role.\n\nAs a Senior Clinical & Coding Operations Associate, you're the coding and billing expert providers reach when they have questions about their documentation review results. You'll interpret those results, determine whether a finding is actually correct, and explain what it means in language a clinician can act on. You'll also be the person who catches it when a review result is wrong — and gets it fixed.\n\nA Certified Professional Coder (CPC) certification is required. All care on Headway is outpatient behavioral health, delivered in person or virtually.\n\nThis is not an auditing role, and it is not a production coding role. A separate team performs the documentation audits; you won't be auditing charts or coding claims. You'll apply the same depth of coding knowledge to a different problem — getting providers to the right answer, and making sure the guidance they receive is correct.\n\nYou Will:\n\n - Interpret behavioral health documentation and coding review results (ICD-10-CM and CPT) and translate them into clear, actionable provider education and feedback\n\n - Determine whether a flagged finding is accurate — confirming genuine documentation and coding errors, and identifying findings that were flagged incorrectly so they can be corrected and escalated\n\n - Serve as a subject matter expert by answering provider and internal-team questions on behavioral health coding and documentation (ICD-10-CM and CPT) and billing findings\n\n - Deliver clear, accurate, and empathetic responses to providers through our support channels (e.g., Zendesk)\n\n - Contribute to provider education efforts, including drafting content, identifying documentation gaps, and advising on documentation standards\n\n - Partner with our Customer Experience (CX) team to build knowledge base content and resources that help resolve more questions without direct SME support\n\n - Provide insights on coding trends, identify risk areas, and recommend improvements to tooling, process, and training\n\n - Collaborate with cross-functional partners on initiatives that improve the provider audit-support experience\n\n - Stay current with evolving coding guidelines, payer rules, and industry standards through continuing education and independent learning\n\nYou’d be a great fit if….\n\n - Have a CPC certification (required) and 2-3 years of experience in outpatient or professional-services coding, ideally within a behavioral health setting\n\n - Possess a strong grasp of ICD-10-CM, CPT, and HCPCS coding guidelines and the documentation requirements\n\n - Communicate clearly and empathetically, especially when educating providers or discussing sensitive feedback\n\n - Have the ability to balance supportive coaching and enforcing provider policies regarding payer standards and compliance regulations\n\n - Hold a CPMA certification (nice to have)\n\n - Can independently reach the correct coding and documentation conclusion on a behavioral health note and defend it — including disagreeing with a review result when the documentation supports you\n\n - Are energized by making providers and frontline teams self-sufficient, rather than by reviewing charts\n\n - Previously educated providers on medical decision making (MDM) for outpatient Evaluation and Management (E/M) services\n\n - Bring a high level of attention to detail and comfort working independently in a fast-paced, digital environment\n\n - Are tech-savvy: you can navigate Google Workspace, Zoom, and EMR platforms—or you're excited to learn\n\n - Are energized by working cross-functionally and driving quality at scale in a tech-forward setting\n\nCompensation\n\nThe expected base pay range for this position is $76,160 - $112,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"d123a2aa-7c3c-4833-bfc2-4d3356db1041","title":"Staff Software Engineer (Journeys)","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-10T19:00:11.369+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/d123a2aa-7c3c-4833-bfc2-4d3356db1041","applyUrl":"https://jobs.ashbyhq.com/headway/d123a2aa-7c3c-4833-bfc2-4d3356db1041/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About engineering at Headway:
Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).
Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they’re facing.
Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration
Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.
Tools we use:
Languages: Python 3, TypeScript
Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js
Datastores: Postgres, Redis
Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka
Monitoring: Datadog, PagerDuty, Sentry
Version Control: Github, PagerDuty
Vulnerability Management: Snyk, Semgrep
Cloud Security: Lacework
Delivery: Knock (transactional + product notifications), Iterable (lifecycle marketing + campaigns), Twilio, Mailgun
About the Journey Team at Headway
The Journey team powers how Headway reaches every patient and provider at the right moment, on the right channel - email, SMS and other communication channels. We’re building the next chapter: an agentic communications engine that learns which message, which channel, and which timing works best for each person — and gets smarter with every send. We own the full stack: from the delivery layer (Knock for transactional, Iterable for lifecycle), to the decision engine we’re building today.
About this role
We’re looking for a Staff Engineer to be the technical anchor of the Journey team. This is a senior IC role — the person who owns the architecture of how Headway communicates at scale. You’ll design and evolve the decision engine, experimentation layer, and channel orchestration that will define how Headway reaches patients and providers for years to come. You’ll set the technical direction for a multi-vendor communications stack, own the unified message ledger, and bring LLM-powered personalization from concept to production.
This role is high-leverage and cross-functional. You’ll work closely with marketing, CX, product, and the patient org — and your work will directly impact patient acquisition, retention, and health outcomes.
We’re looking for experienced engineers who have the ability to deal with ambiguity and learn new technologies and systems. Below are some additional experiences we think help engineers succeed at Headway.
A systems thinker who holds the architecture of a complex, multi-vendor platform and guides the team through it
An engineer who has shipped high-throughput, event-driven systems in production and knows what reliability requires
A communicator who translates technical trade-offs for non-technical stakeholders and drives alignment across marketing, product, and engineering
Genuinely excited about the intersection of AI and communications — and thoughtful about what makes AI-in-the-loop systems reliable at scale
A leader who earns influence through technical depth and leaves teams more capable than they found them
Experience we’re seeking
8+ years of software engineering experience, with meaningful time at Staff-level or equivalent
Designed and built high-volume, event-driven communications platforms — email, SMS, push, or equivalent — at millions of events per month
Fluency with multi-vendor delivery stacks; strong opinions about build-vs-buy trade-offs at the platform layer
Experience building or working closely with experimentation infrastructure — A/B testing, engagement analytics, personalization, or recommendation systems
Exposure to LLM-powered systems in production — not just API consumption, but thinking about reliability, latency, and quality at scale
Demonstrated ability to shape technical direction across teams without direct authority
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout engineering at Headway:\n\n - Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).\n\n\n\n\nPRINCIPLES THAT GUIDE US:\n\n - Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they’re facing.\n\n - Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration\n\n - Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.\n\n - Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.\n\nTools we use:\n\n - Languages: Python 3, TypeScript\n\n - Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js\n\n - Datastores: Postgres, Redis\n\n - Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka\n\n - Monitoring: Datadog, PagerDuty, Sentry\n\n - Version Control: Github, PagerDuty\n\n - Vulnerability Management: Snyk, Semgrep\n\n - Cloud Security: Lacework\n\n - Delivery: Knock (transactional + product notifications), Iterable (lifecycle marketing + campaigns), Twilio, Mailgun\n\n\n\nAbout the Journey Team at Headway\n\n - The Journey team powers how Headway reaches every patient and provider at the right moment, on the right channel - email, SMS and other communication channels. We’re building the next chapter: an agentic communications engine that learns which message, which channel, and which timing works best for each person — and gets smarter with every send. We own the full stack: from the delivery layer (Knock for transactional, Iterable for lifecycle), to the decision engine we’re building today.\n\n\n\nAbout this role\n\n - We’re looking for a Staff Engineer to be the technical anchor of the Journey team. This is a senior IC role — the person who owns the architecture of how Headway communicates at scale. You’ll design and evolve the decision engine, experimentation layer, and channel orchestration that will define how Headway reaches patients and providers for years to come. You’ll set the technical direction for a multi-vendor communications stack, own the unified message ledger, and bring LLM-powered personalization from concept to production.\n\n - This role is high-leverage and cross-functional. You’ll work closely with marketing, CX, product, and the patient org — and your work will directly impact patient acquisition, retention, and health outcomes.\n\n\n\n\nWHO YOU ARE:\n\n - We’re looking for experienced engineers who have the ability to deal with ambiguity and learn new technologies and systems. Below are some additional experiences we think help engineers succeed at Headway.\n \n - A systems thinker who holds the architecture of a complex, multi-vendor platform and guides the team through it\n \n - An engineer who has shipped high-throughput, event-driven systems in production and knows what reliability requires\n \n - A communicator who translates technical trade-offs for non-technical stakeholders and drives alignment across marketing, product, and engineering\n \n - Genuinely excited about the intersection of AI and communications — and thoughtful about what makes AI-in-the-loop systems reliable at scale\n \n - A leader who earns influence through technical depth and leaves teams more capable than they found them\n\n\n\nExperience we’re seeking\n\n - 8+ years of software engineering experience, with meaningful time at Staff-level or equivalent\n\n - Designed and built high-volume, event-driven communications platforms — email, SMS, push, or equivalent — at millions of events per month\n\n - Fluency with multi-vendor delivery stacks; strong opinions about build-vs-buy trade-offs at the platform layer\n\n - Experience building or working closely with experimentation infrastructure — A/B testing, engagement analytics, personalization, or recommendation systems\n\n - Exposure to LLM-powered systems in production — not just API consumption, but thinking about reliability, latency, and quality at scale\n\n - Demonstrated ability to shape technical direction across teams without direct authority\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"2c7faf60-19df-49c9-9e19-f1bbfa839dc2","title":"Staff Software Engineer - Insurance","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-08-07T13:09:40.770+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/2c7faf60-19df-49c9-9e19-f1bbfa839dc2","applyUrl":"https://jobs.ashbyhq.com/headway/2c7faf60-19df-49c9-9e19-f1bbfa839dc2/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
The Work
The Insurance team is the backbone of Headway's business. We deliver the two core promises of the platform: affordable therapy covered by insurance for patients, and a simple way to run a therapy practice for providers. Every appointment on Headway flows through systems our team owns — from identifying whether a patient is eligible, to estimating their cost, to matching them with a provider, to submitting a clean claim.
This is a deep and wide problem. We operate across all 50 states, 1,000+ payers, and millions of appointments every month. There's a lot of data to make sense of and signal to find in the noise. As Headway's network grows — more patients, more providers, more payers — the accuracy, reliability, and automation of these systems become the difference between a business that scales and one that doesn't.
As a staff engineer in the group, you will lead design and implementation of the systems that power Headway's insurance operations — patient identification, pricing estimates, provider matching, and claims. Build data-intensive, ML-powered platforms that serve patients and providers and learn from every visit, mentor engineers, and write high-impact code at the intersection of healthcare data and payer operations.
Some examples of what that work looks like in practice:
Building a new ML model that lifted price estimate accuracy by 10+ percentage points, getting tens of thousands of patients a better estimate ahead of their first session
An OCR pipeline to read patient insurance cards, automate eligibility checks, and run ML models to detect complex insurance arrangements — improving onboarding and first-claim success rates
A claims AI agent that reviews denied claims, identifies root causes, and resubmits autonomously — recovering hundreds of thousands of dollars and proving we can build self-healing systems at scale
A human-in-the-loop automation that transformed a 20-step manual credentialing process in Google Sheets into an average of 2 days and 1 task — with a record of 6 seconds start to finish — enabling providers to onboard faster and expand their reach to new patients
Our Stack
Languages: TypeScript, Python 3
Frontend: React, Remix, Next.js
Backend & Storage: FastAPI, SQLAlchemy, Postgres, Redis, Snowflake
Infrastructure: AWS, Temporal, Kafka
Ops: Datadog, Sentry, PagerDuty
AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)
Who You Are
A platform thinker. You build for the teams behind you, not just the immediate use case. You create abstractions that let others move faster and more safely.
Drawn to signal in messy data. Payer rules vary by state, plan, and policy. You find the structure in the noise and build systems that reason about it reliably.
Hands-on. You write code where leverage is highest and hold yourself to the same bar you hold others.
Own outcomes, not tasks. You've been handed ambiguous problems and turned them into shipped software. You know how to define the solution, pull in the right people across teams, and keep things moving when priorities shift.
Communicate with precision. Whether it's a design doc, a Slack thread, or a cross-team meeting — you bring people along.
Our Interview Process
Initial screen: You'll connect with someone in recruiting to learn more about the team, Headway's mission, and our growth — and we'll get a better sense of your background.
Tech & Team Fit round: AI Coding and Hiring Manager Chat.
Final rounds: You'll meet several team members for technical and non-technical interviews and leave with a fuller picture of what it's like to work at Headway.
References and the offer: Our favorite part of the process. We'll send over all the details, including specifics on employee equity, and congratulatory messages from excited future teammates.
Compensation
The expected base pay range for this position is $224,000-$336,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nSTAFF SOFTWARE ENGINEER (INSURANCE)\n\nThe Work\n\nThe Insurance team is the backbone of Headway's business. We deliver the two core promises of the platform: affordable therapy covered by insurance for patients, and a simple way to run a therapy practice for providers. Every appointment on Headway flows through systems our team owns — from identifying whether a patient is eligible, to estimating their cost, to matching them with a provider, to submitting a clean claim.\n\nThis is a deep and wide problem. We operate across all 50 states, 1,000+ payers, and millions of appointments every month. There's a lot of data to make sense of and signal to find in the noise. As Headway's network grows — more patients, more providers, more payers — the accuracy, reliability, and automation of these systems become the difference between a business that scales and one that doesn't.\n\nAs a staff engineer in the group, you will lead design and implementation of the systems that power Headway's insurance operations — patient identification, pricing estimates, provider matching, and claims. Build data-intensive, ML-powered platforms that serve patients and providers and learn from every visit, mentor engineers, and write high-impact code at the intersection of healthcare data and payer operations.\n\nSome examples of what that work looks like in practice:\n\n - Building a new ML model that lifted price estimate accuracy by 10+ percentage points, getting tens of thousands of patients a better estimate ahead of their first session\n\n - An OCR pipeline to read patient insurance cards, automate eligibility checks, and run ML models to detect complex insurance arrangements — improving onboarding and first-claim success rates\n\n - A claims AI agent that reviews denied claims, identifies root causes, and resubmits autonomously — recovering hundreds of thousands of dollars and proving we can build self-healing systems at scale\n\n - A human-in-the-loop automation that transformed a 20-step manual credentialing process in Google Sheets into an average of 2 days and 1 task — with a record of 6 seconds start to finish — enabling providers to onboard faster and expand their reach to new patients\n\nOur Stack\n\n - Languages: TypeScript, Python 3\n\n - Frontend: React, Remix, Next.js\n\n - Backend & Storage: FastAPI, SQLAlchemy, Postgres, Redis, Snowflake\n\n - Infrastructure: AWS, Temporal, Kafka\n\n - Ops: Datadog, Sentry, PagerDuty\n\n - AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)\n\nWho You Are\n\n - A platform thinker. You build for the teams behind you, not just the immediate use case. You create abstractions that let others move faster and more safely.\n\n - Drawn to signal in messy data. Payer rules vary by state, plan, and policy. You find the structure in the noise and build systems that reason about it reliably.\n\n - Hands-on. You write code where leverage is highest and hold yourself to the same bar you hold others.\n\n - Own outcomes, not tasks. You've been handed ambiguous problems and turned them into shipped software. You know how to define the solution, pull in the right people across teams, and keep things moving when priorities shift.\n\n - Communicate with precision. Whether it's a design doc, a Slack thread, or a cross-team meeting — you bring people along.\n\nOur Interview Process\n\n - Initial screen: You'll connect with someone in recruiting to learn more about the team, Headway's mission, and our growth — and we'll get a better sense of your background.\n\n - Tech & Team Fit round: AI Coding and Hiring Manager Chat.\n\n - Final rounds: You'll meet several team members for technical and non-technical interviews and leave with a fuller picture of what it's like to work at Headway.\n\n - References and the offer: Our favorite part of the process. We'll send over all the details, including specifics on employee equity, and congratulatory messages from excited future teammates. \n\nCompensation\n\nThe expected base pay range for this position is $224,000-$336,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"7f9e8fad-4584-4a93-ae65-6feff6584447","title":"Senior / Staff Product Designer - Provider","department":"All Cost Centers","team":"Product Design","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-08-14T23:15:40.034+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/7f9e8fad-4584-4a93-ae65-6feff6584447","applyUrl":"https://jobs.ashbyhq.com/headway/7f9e8fad-4584-4a93-ae65-6feff6584447/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
ABOUT THIS ROLE
We're hiring Senior and Staff Product Designers to own the provider experience at Headway. The work calls for strong craft, sharp product instincts, deep customer obsession, and real fluency in an AI-native environment where prototyping in code is core to the role.
Senior designers bring 5+ years of experience and a track record of owning complex surfaces end to end. Staff designers bring 8+ years, span both 0→1 and at-scale work, and shape how the broader team operates. Both levels partner closely with PMs, engineers, and researchers, and own the outcomes their team ships.
Our design team works AI-first. Designers use Claude Code and Cursor to prototype, ideate, and ship improvements to our codebase. We want designers who already work this way and treat AI as a primary part of their practice.
THE PROBLEM WE'RE SOLVING
Therapists lose hours to credentialing, documentation, scheduling, and billing. We're using AI to take that work off their plate and give them more time with patients. Our mission is to help providers build a thriving practice on Headway that practically runs itself, on product surfaces that are fast, reliable, and a delight to use.
YOU WILL…
Own the provider product experience end to end, from problem framing through launch and iteration. You're the primary design voice on your team.
Prototype and test ideas quickly with Claude Code, Cursor, or your AI tool of choice. AI generates the pixels and prototype. You define the patterns, behaviors, and quality bar.
Partner closely with product managers, engineers, and researchers. You shape what gets built, including scope and priority.
Design for the workflows providers live in every day: credentialing, scheduling, clinical documentation, and billing. You’ll make complex, high-stakes tasks fast and reliable.
Run experiments with clear success metrics. You measure task completion, error rates, and provider satisfaction, and you treat a negative result as a finding.
Contribute to Helix, our design system, and share your AI prompts and patterns with the broader design team.
At the Staff level, you'll also:
Lead both 0→1 and at-scale work. You’ll launch new provider capabilities and meaningfully improve what's already running at scale.
Design AI-native provider experiences: agentic documentation, intelligent billing automation, and workflows that replace manual processes outright.
Set the standard for AI-native practice on the design team. You prototype in code and stay involved through launch.
Mentor other designers, raise the craft bar, and shape how the design org works through critique, design system contributions, and shared practice.
Influence product direction with design rationale, research, and storytelling. Shaping the provider roadmap is part of the job.
YOU'LL BE A GREAT FIT IF…
Senior:
You have 5+ years of product design experience, with a portfolio that shows strong craft, structured thinking, and measurable business impact.
You have experience designing B2B or professional tools where users are experts who need efficiency and reliability, not hand-holding.
You're a systems thinker who can take a complex, state-heavy problem and shape it into a coherent experience.
You bring product strategy instinct. You shape what to build from customer insight and bring your own point of view to the roadmap.
You're fluent in experimentation. You've run multi-sprint experiment arcs against real metrics, and you design each round to teach you something.
You're fluent with AI prototyping tools and treat them as core to how you work.
You're motivated by Headway's mission of making mental healthcare accessible and affordable.
Staff (all of the above, plus):
You have 8+ years of product design experience, with a portfolio that shows exceptional craft, systems thinking, and measurable business impact.
You've done real 0→1 work. You've defined a provider-facing product surface from scratch, and you're comfortable when the requirements aren't written yet.
You've designed agentic or AI-powered workflows: clinical documentation, intelligent billing, or replacing a manual provider process end to end with an AI-driven one.
You're a systems thinker who can hold a stateful, multi-actor provider workflow in your head and design with awareness of the full pipeline.
You've elevated the designers around you through mentorship, critique, or the quality of your own work.
Compensation
The expected base pay range for this position is $180,000 - $225,000 (Senior) & $212,000 - $265,000 (Staff), based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nABOUT THIS ROLE\n\nWe're hiring Senior and Staff Product Designers to own the provider experience at Headway. The work calls for strong craft, sharp product instincts, deep customer obsession, and real fluency in an AI-native environment where prototyping in code is core to the role.\n\nSenior designers bring 5+ years of experience and a track record of owning complex surfaces end to end. Staff designers bring 8+ years, span both 0→1 and at-scale work, and shape how the broader team operates. Both levels partner closely with PMs, engineers, and researchers, and own the outcomes their team ships.\n\nOur design team works AI-first. Designers use Claude Code and Cursor to prototype, ideate, and ship improvements to our codebase. We want designers who already work this way and treat AI as a primary part of their practice.\n\n\n\nTHE PROBLEM WE'RE SOLVING\n\nTherapists lose hours to credentialing, documentation, scheduling, and billing. We're using AI to take that work off their plate and give them more time with patients. Our mission is to help providers build a thriving practice on Headway that practically runs itself, on product surfaces that are fast, reliable, and a delight to use.\n\n\n\nYOU WILL…\n\n - Own the provider product experience end to end, from problem framing through launch and iteration. You're the primary design voice on your team.\n\n - Prototype and test ideas quickly with Claude Code, Cursor, or your AI tool of choice. AI generates the pixels and prototype. You define the patterns, behaviors, and quality bar.\n\n - Partner closely with product managers, engineers, and researchers. You shape what gets built, including scope and priority.\n\n - Design for the workflows providers live in every day: credentialing, scheduling, clinical documentation, and billing. You’ll make complex, high-stakes tasks fast and reliable.\n\n - Run experiments with clear success metrics. You measure task completion, error rates, and provider satisfaction, and you treat a negative result as a finding.\n\n - Contribute to Helix, our design system, and share your AI prompts and patterns with the broader design team.\n\n\n\nAt the Staff level, you'll also:\n\n - Lead both 0→1 and at-scale work. You’ll launch new provider capabilities and meaningfully improve what's already running at scale.\n\n - Design AI-native provider experiences: agentic documentation, intelligent billing automation, and workflows that replace manual processes outright.\n\n - Set the standard for AI-native practice on the design team. You prototype in code and stay involved through launch.\n\n - Mentor other designers, raise the craft bar, and shape how the design org works through critique, design system contributions, and shared practice.\n\n - Influence product direction with design rationale, research, and storytelling. Shaping the provider roadmap is part of the job.\n\n\n\nYOU'LL BE A GREAT FIT IF…\n\nSenior:\n\n - You have 5+ years of product design experience, with a portfolio that shows strong craft, structured thinking, and measurable business impact.\n\n - You have experience designing B2B or professional tools where users are experts who need efficiency and reliability, not hand-holding.\n\n - You're a systems thinker who can take a complex, state-heavy problem and shape it into a coherent experience.\n\n - You bring product strategy instinct. You shape what to build from customer insight and bring your own point of view to the roadmap.\n\n - You're fluent in experimentation. You've run multi-sprint experiment arcs against real metrics, and you design each round to teach you something.\n\n - You're fluent with AI prototyping tools and treat them as core to how you work.\n\n - You're motivated by Headway's mission of making mental healthcare accessible and affordable.\n\n\n\nStaff (all of the above, plus):\n\n - You have 8+ years of product design experience, with a portfolio that shows exceptional craft, systems thinking, and measurable business impact.\n\n - You've done real 0→1 work. You've defined a provider-facing product surface from scratch, and you're comfortable when the requirements aren't written yet.\n\n - You've designed agentic or AI-powered workflows: clinical documentation, intelligent billing, or replacing a manual provider process end to end with an AI-driven one.\n\n - You're a systems thinker who can hold a stateful, multi-actor provider workflow in your head and design with awareness of the full pipeline.\n\n - You've elevated the designers around you through mentorship, critique, or the quality of your own work.\n\nCompensation\n\nThe expected base pay range for this position is $180,000 - $225,000 (Senior) & $212,000 - $265,000 (Staff), based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"e931863d-0a70-4a55-b8fc-ef64c445be3f","title":"Engineering Manager (Network Value)","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-08-14T20:29:29.079+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/e931863d-0a70-4a55-b8fc-ef64c445be3f","applyUrl":"https://jobs.ashbyhq.com/headway/e931863d-0a70-4a55-b8fc-ef64c445be3f/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About engineering at Headway
Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).
Principles that guide us:
Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.
Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iterating.
Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.
Tools we use:
Languages: Python 3, TypeScript
Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js
Datastores: Postgres, Redis
Infrastructure: AWS (Fargate, ECS, S3, SageMaker and more), Spark and Kafka
Monitoring: Datadog, PagerDuty, Sentry
Version Control: Github
Vulnerability Management: Snyk, Semgrep
Cloud Security: Lacework
About this role
Headway's mission is to build a new mental healthcare system that everyone can access. We have built the largest insurance-based therapy network in the country, and the insurers paying for it are now asking two fair questions: is it working, and is it worth it? Network Value is the team that answers the second one.
At the risk of oversimplifying it, you could describe the problem as one shoe, one size, one price. Sessions differ enormously in what they involve and in how much they help, and yet they are largely paid for as though they were the same thing. That is not carelessness on anyone's part. Patients, providers and insurers have all been working without the data that would let them be more specific, and producing that data honestly is genuinely hard.
As Engineering Manager for Network Value, you'll lead the team closing that gap: understanding our patients and our providers far better than we do today, using that to match them well, and turning the result into evidence an insurer will accept. The nuance is the job. The differences that matter are real but subtle, and being crude about them has consequences for providers' livelihoods and patients' care.
You'll grow and mentor a team of roughly five to eight engineers, set the roadmap for the pod, and work closely with Product, Clinical, Data, and the people who sit across the table from payers.
Get this right and the same money buys better care. Get it crudely wrong and we either keep paying for care that did not help, or we penalise providers who were doing the right thing all along. Holding both of those at once is the real difficulty of the role, and the reason it needs a strong leader.
Who you are
We're looking for an engineering leader who is product-minded, data-informed, and energized by growth. You'll work closely with Engineering Leadership, Product, Clinical, and Data to shape the future of Headway's payer strategy. There is an unusually direct line from your team's work to the rates we can defend, and to whether this model of care survives contact with the market.
In this role you will
Lead, manage, and grow the Network Value engineering team
Own delivery on externally-committed launches and metrics, including their guardrails
Set the technical and operational roadmap across segmentation, provider efficiency ranking, and subnetworks
Develop your team through weekly 1:1s, mentorship, and direct feedback, and grow a tech-lead layer beneath you
Partner closely with Product, Clinical, Data Science, and Commercial to iterate quickly and rigorously
Contribute to the broader group and company strategy, not just your own roadmap
Experience we're seeking
3+ years of engineering management experience at a high-growth startup or scale-up
4+ years of experience as a software engineer, enough to hold technical direction credibly
A track record of building and leading high-performing teams that delivered business outcomes through technical investment
A strong product mindset and cross-functional relationships that build trust with users and stakeholders
Experience owning an externally-committed metric or launch date, with the scope discipline that requires
Comfort with data- and ML-heavy systems: measurement, experimentation, and metric guardrails
Nice to have: healthcare, insurance, or another regulated, high-trust domain
Nice to have: value-based care, utilization management, cost-of-care analytics, or marketplace ranking
Nice to have: prior experience with Python, React, and AWS infrastructure
You'll love this role if you want to
Lead the team that decides whether a new model of mental healthcare can be shown to be worth it, not just described
Own launches and numbers the company commits to externally, with the autonomy that comes with it
Build a tech-lead layer beneath you rather than inherit a finished team
Our interview process
After you apply to Headway, here are some details of what to expect during the interview process.
Initial screen: You'll connect with someone in recruiting so you can learn more about the team, Headway's mission and exciting growth, and we can get a better idea of your background.
First rounds: You'll meet with an engineering leader on the team to go deeper into your team and people leadership experience. You'll also complete an AI Coding round — a collaborative session where we're less focused on syntax and more on how you think through problems and work with AI tools in a technical context.
Final rounds: You'll meet team members across product and engineering leadership for multiple behavioral interviews and one more technical interview (System Design), leaving you with a fuller picture of what it's like to work at Headway.
References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!
Compensation:
The expected base pay range for this position is $222,800 - 278,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout engineering at Headway\n\nBuilding a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).\n\nPrinciples that guide us:\n\n - Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.\n\n - Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iterating.\n\n - Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.\n\n - Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.\n\nTools we use:\n\n - Languages: Python 3, TypeScript\n\n - Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js\n\n - Datastores: Postgres, Redis\n\n - Infrastructure: AWS (Fargate, ECS, S3, SageMaker and more), Spark and Kafka\n\n - Monitoring: Datadog, PagerDuty, Sentry\n\n - Version Control: Github\n\n - Vulnerability Management: Snyk, Semgrep\n\n - Cloud Security: Lacework\n\nAbout this role\n\nHeadway's mission is to build a new mental healthcare system that everyone can access. We have built the largest insurance-based therapy network in the country, and the insurers paying for it are now asking two fair questions: is it working, and is it worth it? Network Value is the team that answers the second one.\n\nAt the risk of oversimplifying it, you could describe the problem as one shoe, one size, one price. Sessions differ enormously in what they involve and in how much they help, and yet they are largely paid for as though they were the same thing. That is not carelessness on anyone's part. Patients, providers and insurers have all been working without the data that would let them be more specific, and producing that data honestly is genuinely hard.\n\nAs Engineering Manager for Network Value, you'll lead the team closing that gap: understanding our patients and our providers far better than we do today, using that to match them well, and turning the result into evidence an insurer will accept. The nuance is the job. The differences that matter are real but subtle, and being crude about them has consequences for providers' livelihoods and patients' care.\n\nYou'll grow and mentor a team of roughly five to eight engineers, set the roadmap for the pod, and work closely with Product, Clinical, Data, and the people who sit across the table from payers.\n\nGet this right and the same money buys better care. Get it crudely wrong and we either keep paying for care that did not help, or we penalise providers who were doing the right thing all along. Holding both of those at once is the real difficulty of the role, and the reason it needs a strong leader.\n\n\n\nWho you are\n\nWe're looking for an engineering leader who is product-minded, data-informed, and energized by growth. You'll work closely with Engineering Leadership, Product, Clinical, and Data to shape the future of Headway's payer strategy. There is an unusually direct line from your team's work to the rates we can defend, and to whether this model of care survives contact with the market.\n\nIn this role you will\n\n - Lead, manage, and grow the Network Value engineering team\n\n - Own delivery on externally-committed launches and metrics, including their guardrails\n\n - Set the technical and operational roadmap across segmentation, provider efficiency ranking, and subnetworks\n\n - Develop your team through weekly 1:1s, mentorship, and direct feedback, and grow a tech-lead layer beneath you\n\n - Partner closely with Product, Clinical, Data Science, and Commercial to iterate quickly and rigorously\n\n - Contribute to the broader group and company strategy, not just your own roadmap\n\nExperience we're seeking\n\n - 3+ years of engineering management experience at a high-growth startup or scale-up\n\n - 4+ years of experience as a software engineer, enough to hold technical direction credibly\n\n - A track record of building and leading high-performing teams that delivered business outcomes through technical investment\n\n - A strong product mindset and cross-functional relationships that build trust with users and stakeholders\n\n - Experience owning an externally-committed metric or launch date, with the scope discipline that requires\n\n - Comfort with data- and ML-heavy systems: measurement, experimentation, and metric guardrails\n\n - Nice to have: healthcare, insurance, or another regulated, high-trust domain\n\n - Nice to have: value-based care, utilization management, cost-of-care analytics, or marketplace ranking\n\n - Nice to have: prior experience with Python, React, and AWS infrastructure\n\nYou'll love this role if you want to\n\n - Lead the team that decides whether a new model of mental healthcare can be shown to be worth it, not just described\n\n - Own launches and numbers the company commits to externally, with the autonomy that comes with it\n\n - Build a tech-lead layer beneath you rather than inherit a finished team\n\nOur interview process\n\nAfter you apply to Headway, here are some details of what to expect during the interview process.\n\n - Initial screen: You'll connect with someone in recruiting so you can learn more about the team, Headway's mission and exciting growth, and we can get a better idea of your background.\n\n - First rounds: You'll meet with an engineering leader on the team to go deeper into your team and people leadership experience. You'll also complete an AI Coding round — a collaborative session where we're less focused on syntax and more on how you think through problems and work with AI tools in a technical context.\n\n - Final rounds: You'll meet team members across product and engineering leadership for multiple behavioral interviews and one more technical interview (System Design), leaving you with a fuller picture of what it's like to work at Headway.\n\n - References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!\n\nCompensation:\n\nThe expected base pay range for this position is $222,800 - 278,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"d8e08954-ebf4-4dce-951f-b1de54f337c9","title":"Senior / Staff Product Designer - Patient","department":"All Cost Centers","team":"Product Design","employmentType":"FullTime","location":"New York, NY","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-08-14T23:14:11.087+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/d8e08954-ebf4-4dce-951f-b1de54f337c9","applyUrl":"https://jobs.ashbyhq.com/headway/d8e08954-ebf4-4dce-951f-b1de54f337c9/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
ABOUT THIS ROLE
We're hiring Senior and Staff Product Designers to own the patient experience at Headway. The work calls for strong craft, sharp product instincts, deep customer obsession, and real fluency in an AI-native environment where prototyping in code is core to the role.
Senior designers bring 5+ years of experience and a track record of owning complex surfaces end to end. Staff designers bring 8+ years, span both 0→1 and at-scale work, and shape how the broader team operates. Both levels partner closely with PMs, engineers, and researchers, and own the outcomes their team ships.
Our design team works AI-first. Designers use Claude Code and Cursor to prototype, ideate, and ship improvements to our codebase. We want designers who already work this way and treat AI as a primary part of their practice.
THE PROBLEM WE'RE SOLVING
Finding the right therapist, understanding your insurance benefits, and staying in care shouldn't be hard. Today it is. One million patients a month ask for a referral to a mental health provider. We're building AI-powered matching and personalized care navigation that gets those patients into care and keeps them there.
YOU WILL…
Own the patient product experience end to end, from problem framing through launch and iteration. You're the primary design voice on your team.
Prototype and test ideas quickly with Claude Code, Cursor, or your AI tool of choice. AI generates the pixels and prototype. You define the patterns, behaviors, and quality bar.
Partner closely with product managers, engineers, and researchers. You shape what gets built, including scope and priority.
Design for the moments that matter most in a patient's journey: finding a provider, understanding their benefits, booking an appointment, and staying engaged in care.
Run experiments with clear success metrics. You measure conversion, retention, and task completion, and you treat a negative result as a finding.
Contribute to Helix, our design system, and share your AI prompts and patterns with the broader design team.
At the Staff level, you'll also:
Lead both 0→1 and at-scale work. You’ll launch new patient surfaces and meaningfully improve what's already running at scale.
Design AI-native patient experiences: conversational flows, intelligent matching, and agentic care navigation that replace manual processes outright.
Set the standard for AI-native practice on the design team. You prototype in code and stay involved through launch.
Mentor other designers, raise the craft bar, and shape how the design org works through critique, design system contributions, and shared practice.
Influence product direction with design rationale, research, and storytelling. Shaping the patient roadmap is part of the job.
YOU'LL BE A GREAT FIT IF…
Senior:
You have 5+ years of product design experience, with a portfolio that shows strong craft, structured thinking, and measurable business impact.
You have experience designing consumer or patient-facing products where the quality of the experience directly affects whether people get help.
You're a systems thinker who can take a complex, state-heavy problem and shape it into a coherent, simple experience.
You bring product strategy instinct. You shape what to build from customer insight and bring your own point of view to the roadmap.
You're fluent in experimentation. You've run multi-sprint experiment arcs against real metrics, and you design each round to teach you something.
You're fluent with AI prototyping tools and treat them as core to how you work.
You're motivated by Headway's mission of making mental healthcare accessible and affordable.
Staff (all of the above, plus):
You have 8+ years of product design experience, with a portfolio that shows exceptional craft, systems thinking, and measurable business impact.
You've done real 0→1 work. You've defined a patient-facing product surface from scratch, and you're comfortable when the requirements aren't written yet.
You've designed agentic or AI-powered workflows: conversational flows, intelligent recommendations, or replacing a manual step in the care journey with an AI-driven one.
You're a systems thinker who can hold a stateful, multi-actor patient experience in your head and design with awareness of the full pipeline.
You've elevated the designers around you through mentorship, critique, or the quality of your own work.
Compensation
The expected base pay range for this position is $180,000 - $225,000 (Senior) & $212,000 - $265,000 (Staff), based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nABOUT THIS ROLE\n\nWe're hiring Senior and Staff Product Designers to own the patient experience at Headway. The work calls for strong craft, sharp product instincts, deep customer obsession, and real fluency in an AI-native environment where prototyping in code is core to the role.\n\nSenior designers bring 5+ years of experience and a track record of owning complex surfaces end to end. Staff designers bring 8+ years, span both 0→1 and at-scale work, and shape how the broader team operates. Both levels partner closely with PMs, engineers, and researchers, and own the outcomes their team ships.\n\nOur design team works AI-first. Designers use Claude Code and Cursor to prototype, ideate, and ship improvements to our codebase. We want designers who already work this way and treat AI as a primary part of their practice.\n\n\n\nTHE PROBLEM WE'RE SOLVING\n\nFinding the right therapist, understanding your insurance benefits, and staying in care shouldn't be hard. Today it is. One million patients a month ask for a referral to a mental health provider. We're building AI-powered matching and personalized care navigation that gets those patients into care and keeps them there.\n\n\n\nYOU WILL…\n\n - Own the patient product experience end to end, from problem framing through launch and iteration. You're the primary design voice on your team.\n\n - Prototype and test ideas quickly with Claude Code, Cursor, or your AI tool of choice. AI generates the pixels and prototype. You define the patterns, behaviors, and quality bar.\n\n - Partner closely with product managers, engineers, and researchers. You shape what gets built, including scope and priority.\n\n - Design for the moments that matter most in a patient's journey: finding a provider, understanding their benefits, booking an appointment, and staying engaged in care.\n\n - Run experiments with clear success metrics. You measure conversion, retention, and task completion, and you treat a negative result as a finding.\n\n - Contribute to Helix, our design system, and share your AI prompts and patterns with the broader design team.\n\n\n\nAt the Staff level, you'll also:\n\n - Lead both 0→1 and at-scale work. You’ll launch new patient surfaces and meaningfully improve what's already running at scale.\n\n - Design AI-native patient experiences: conversational flows, intelligent matching, and agentic care navigation that replace manual processes outright.\n\n - Set the standard for AI-native practice on the design team. You prototype in code and stay involved through launch.\n\n - Mentor other designers, raise the craft bar, and shape how the design org works through critique, design system contributions, and shared practice.\n\n - Influence product direction with design rationale, research, and storytelling. Shaping the patient roadmap is part of the job.\n\n\n\nYOU'LL BE A GREAT FIT IF…\n\nSenior:\n\n - You have 5+ years of product design experience, with a portfolio that shows strong craft, structured thinking, and measurable business impact.\n\n - You have experience designing consumer or patient-facing products where the quality of the experience directly affects whether people get help.\n\n - You're a systems thinker who can take a complex, state-heavy problem and shape it into a coherent, simple experience.\n\n - You bring product strategy instinct. You shape what to build from customer insight and bring your own point of view to the roadmap.\n\n - You're fluent in experimentation. You've run multi-sprint experiment arcs against real metrics, and you design each round to teach you something.\n\n - You're fluent with AI prototyping tools and treat them as core to how you work.\n\n - You're motivated by Headway's mission of making mental healthcare accessible and affordable.\n\n\n\nStaff (all of the above, plus):\n\n - You have 8+ years of product design experience, with a portfolio that shows exceptional craft, systems thinking, and measurable business impact.\n\n - You've done real 0→1 work. You've defined a patient-facing product surface from scratch, and you're comfortable when the requirements aren't written yet.\n\n - You've designed agentic or AI-powered workflows: conversational flows, intelligent recommendations, or replacing a manual step in the care journey with an AI-driven one.\n\n - You're a systems thinker who can hold a stateful, multi-actor patient experience in your head and design with awareness of the full pipeline.\n\n - You've elevated the designers around you through mentorship, critique, or the quality of your own work.\n\nCompensation\n\nThe expected base pay range for this position is $180,000 - $225,000 (Senior) & $212,000 - $265,000 (Staff), based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"5986b67d-4ded-4280-8b28-dcb41f120f62","title":"Engineering Manager (Data Safety)","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-08-14T21:52:16.104+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/5986b67d-4ded-4280-8b28-dcb41f120f62","applyUrl":"https://jobs.ashbyhq.com/headway/5986b67d-4ded-4280-8b28-dcb41f120f62/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About engineering at Headway
Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).
Principles that guide us:
Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.
Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iterating.
Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.
Tools we use:
Languages: Python 3, TypeScript
Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js
Datastores: Postgres, Redis
Infrastructure: AWS (Fargate, ECS, S3, SageMaker and more), Spark and Kafka
Monitoring: Datadog, PagerDuty, Sentry
Version Control: Github
Vulnerability Management: Snyk, Semgrep
Cloud Security: Lacework
About this role
Headway's mission is to build a new mental healthcare system that everyone can access. The data we hold to do that is some of the most sensitive there is: what someone said in therapy. Data Safety is the team that makes it possible to learn from that data without putting the people in it at risk.
As Engineering Manager for Data Safety, you'll lead that team. Protecting patient data is Headway's first priority, ahead of any roadmap, and that is not a slogan here: it is the constraint every other team designs around. Your job is to turn that constraint into something people can build on rather than something they route around.
The upside is enormous. With tens of thousands of providers and millions of sessions, Headway holds what is very likely the richest picture of real mental health care anywhere in the world. Remarkably little is known at scale about which care helps whom, and we are sitting on the data that could answer it. The blocker has never been curiosity, it is having a safe way in.
The core of that is de-identification: removing the person from the record while keeping the clinical signal, and getting the method certified so the whole company can rely on it. You'll grow and mentor a team of roughly five to eight engineers, set the roadmap for the pod, and work closely with Security, Legal, Compliance, Data, and the product teams that depend on you.
The bar is high. We have to be able to stand behind how we handle this data to a regulator, to a payer, and to the patient it came from. Get that right and what your team ships sets the ceiling on how much Headway can learn, and on how many people we can help.
Who you are
We're looking for an engineering leader who is pragmatic, product-minded about platform work, and energized by growth. You'll work closely with Engineering Leadership, Security, Legal, and Data to shape how Headway handles its most sensitive data.
In this role you will
Lead, manage, and grow the Data Safety engineering team
Own delivery on privacy and compliance commitments, including their audit evidence
Set the technical and operational roadmap across de-identification, data access tiers, entitlements, and LLM data handling
Develop your team through weekly 1:1s, mentorship, and direct feedback, and grow a tech-lead layer beneath you
Partner closely with Security, Privacy and Compliance, Legal, Data Platform, and product pods to move quickly and safely
Contribute to the broader group and company strategy, not just your own roadmap
Experience we're seeking
3+ years of engineering management experience at a high-growth startup or scale-up
4+ years of experience as a software engineer, enough to hold technical direction credibly
A track record of building and leading high-performing teams that delivered business outcomes through technical investment
A strong product mindset and cross-functional relationships that build trust with users and stakeholders
Experience shipping under real compliance or audit pressure, with the scope discipline that requires
Comfort with data platform and privacy systems: access control, data classification, pipelines, and de-identification
Nice to have: healthcare, financial services, or another regulated, high-trust domain
Nice to have: HIPAA de-identification, tokenisation, differential privacy, or data governance tooling
Nice to have: prior experience with Python, React, and AWS infrastructure
You'll love this role if you want to
Lead the team that decides what the rest of the company can safely learn from its data
Own commitments the company is accountable for to regulators, auditors, and partners
Build a tech-lead layer beneath you rather than inherit a finished team
Our interview process
After you apply to Headway, here are some details of what to expect during the interview process.
Initial screen: You'll connect with someone in recruiting so you can learn more about the team, Headway's mission and exciting growth, and we can get a better idea of your background.
First rounds: You'll meet with an engineering leader on the team to go deeper into your team and people leadership experience. You'll also complete an AI Coding round — a collaborative session where we're less focused on syntax and more on how you think through problems and work with AI tools in a technical context.
Final rounds: You'll meet team members across product and engineering leadership for multiple behavioral interviews and one more technical interview (System Design), leaving you with a fuller picture of what it's like to work at Headway.
References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!
Compensation:
The expected base pay range for this position is $222,800 - 278,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout engineering at Headway\n\nBuilding a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).\n\n\n\nPrinciples that guide us:\n\n - Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.\n\n - Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iterating.\n\n - Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.\n\n - Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.\n\nTools we use:\n\n - Languages: Python 3, TypeScript\n\n - Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js\n\n - Datastores: Postgres, Redis\n\n - Infrastructure: AWS (Fargate, ECS, S3, SageMaker and more), Spark and Kafka\n\n - Monitoring: Datadog, PagerDuty, Sentry\n\n - Version Control: Github\n\n - Vulnerability Management: Snyk, Semgrep\n\n - Cloud Security: Lacework\n\nAbout this role\n\nHeadway's mission is to build a new mental healthcare system that everyone can access. The data we hold to do that is some of the most sensitive there is: what someone said in therapy. Data Safety is the team that makes it possible to learn from that data without putting the people in it at risk.\n\nAs Engineering Manager for Data Safety, you'll lead that team. Protecting patient data is Headway's first priority, ahead of any roadmap, and that is not a slogan here: it is the constraint every other team designs around. Your job is to turn that constraint into something people can build on rather than something they route around.\n\nThe upside is enormous. With tens of thousands of providers and millions of sessions, Headway holds what is very likely the richest picture of real mental health care anywhere in the world. Remarkably little is known at scale about which care helps whom, and we are sitting on the data that could answer it. The blocker has never been curiosity, it is having a safe way in.\n\nThe core of that is de-identification: removing the person from the record while keeping the clinical signal, and getting the method certified so the whole company can rely on it. You'll grow and mentor a team of roughly five to eight engineers, set the roadmap for the pod, and work closely with Security, Legal, Compliance, Data, and the product teams that depend on you.\n\nThe bar is high. We have to be able to stand behind how we handle this data to a regulator, to a payer, and to the patient it came from. Get that right and what your team ships sets the ceiling on how much Headway can learn, and on how many people we can help.\n\n\n\nWho you are\n\nWe're looking for an engineering leader who is pragmatic, product-minded about platform work, and energized by growth. You'll work closely with Engineering Leadership, Security, Legal, and Data to shape how Headway handles its most sensitive data.\n\n\n\nIn this role you will\n\n - Lead, manage, and grow the Data Safety engineering team\n\n - Own delivery on privacy and compliance commitments, including their audit evidence\n\n - Set the technical and operational roadmap across de-identification, data access tiers, entitlements, and LLM data handling\n\n - Develop your team through weekly 1:1s, mentorship, and direct feedback, and grow a tech-lead layer beneath you\n\n - Partner closely with Security, Privacy and Compliance, Legal, Data Platform, and product pods to move quickly and safely\n\n - Contribute to the broader group and company strategy, not just your own roadmap\n\nExperience we're seeking\n\n - 3+ years of engineering management experience at a high-growth startup or scale-up\n\n - 4+ years of experience as a software engineer, enough to hold technical direction credibly\n\n - A track record of building and leading high-performing teams that delivered business outcomes through technical investment\n\n - A strong product mindset and cross-functional relationships that build trust with users and stakeholders\n\n - Experience shipping under real compliance or audit pressure, with the scope discipline that requires\n\n - Comfort with data platform and privacy systems: access control, data classification, pipelines, and de-identification\n\n - Nice to have: healthcare, financial services, or another regulated, high-trust domain\n\n - Nice to have: HIPAA de-identification, tokenisation, differential privacy, or data governance tooling\n\n - Nice to have: prior experience with Python, React, and AWS infrastructure\n\nYou'll love this role if you want to\n\n - Lead the team that decides what the rest of the company can safely learn from its data\n\n - Own commitments the company is accountable for to regulators, auditors, and partners\n\n - Build a tech-lead layer beneath you rather than inherit a finished team\n\nOur interview process\n\nAfter you apply to Headway, here are some details of what to expect during the interview process.\n\n - Initial screen: You'll connect with someone in recruiting so you can learn more about the team, Headway's mission and exciting growth, and we can get a better idea of your background.\n\n - First rounds: You'll meet with an engineering leader on the team to go deeper into your team and people leadership experience. You'll also complete an AI Coding round — a collaborative session where we're less focused on syntax and more on how you think through problems and work with AI tools in a technical context.\n\n - Final rounds: You'll meet team members across product and engineering leadership for multiple behavioral interviews and one more technical interview (System Design), leaving you with a fuller picture of what it's like to work at Headway.\n\n - References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!\n\nCompensation:\n\nThe expected base pay range for this position is $222,800 - 278,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"6894c152-cc8e-431a-85a4-131f4b885b95","title":"Senior Engineering Manager (Network Value + Outcomes)","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-08-14T21:58:57.459+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/6894c152-cc8e-431a-85a4-131f4b885b95","applyUrl":"https://jobs.ashbyhq.com/headway/6894c152-cc8e-431a-85a4-131f4b885b95/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway's mission is a big one – to build a new mental health care system everyone can access. We've built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Headway was founded in 2019. Since then, we've grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We're a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.
We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).
Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.
Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iterating.
Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.
Languages: Python 3, TypeScript
Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js
Datastores: Postgres, Redis
Infrastructure: AWS (Fargate, ECS, S3, SageMaker and more), Spark and Kafka
Monitoring: Datadog, PagerDuty, Sentry
Version Control: Github
Vulnerability Management: Snyk, Semgrep
Cloud Security: Lacework
Headway's mission is to build a new mental healthcare system that everyone can access, one that works for patients, providers, and payers alike. Our Payer & Outcomes group is where we prove that model works. We build the systems that answer two questions insurers have never been able to answer well: did the care actually work, and was it worth it?
As Senior Engineering Manager for Payer & Outcomes, you'll lead the two teams that answer them. Outcomes builds our measurement backbone: collecting patient-reported outcomes at scale, tracking symptom improvement and retention to care, and turning that into evidence we can stand behind. Network Value builds the intelligence behind utilization and cost of care, covering patient acuity and segmentation, provider efficiency ranking, and the sub-network logic that routes a patient to the right level of care.
These two teams share data foundations, a measurement stack, and an audience, which is why they sit together under one leader. You'll own delivery on a company-level goal we have publicly committed to: significantly increasing the share of new patients with a baseline outcome measure, without increasing provider churn. That means holding quality and adoption in tension rather than trading one for the other.
You'll grow and mentor a team of roughly eight engineers plus an engineering manager, set the technical and operational roadmap across both pods, and partner daily with Product, Clinical, Data Science, and our payer-facing commercial teams. This is a deeply cross-functional role: your work is what lets Headway move payers from administrative oversight to genuine care partnership.
The stakes here are concrete. Elsewhere in the group we now review clinical notes and prompt providers to put a safety plan in place when a patient shows signs of suicidal risk. At full adoption across our network, that single intervention is estimated to prevent more than 1,000 deaths a year. Your teams build the measurement and targeting layer that decides where interventions like that get aimed, and whether we can prove they worked.
We're looking for an experienced engineering leader who is product-minded, data-informed, and energized by growth. You'll work closely with Engineering Leadership, Product, and Data to shape the future of Headway's payer strategy. There is an unusually direct line from your team's work to whether this model of care survives contact with the market.
Lead, manage, and grow two engineering teams
Own delivery on a company-level outcomes key result, including its guardrails
Set the technical and operational roadmap across measurement, segmentation, and utilization
Develop your team through weekly 1:1s, mentorship, and direct feedback, and develop the manager reporting to you
Partner closely with Product, Clinical, Data Science, and Commercial to iterate quickly and rigorously
Contribute to the broader group and company strategy, not just your own roadmap
6+ years of engineering management experience at a high-growth startup or scale-up, including managing managers or tech leads
3–5+ years of experience as a software engineer, enough to hold technical direction credibly
A track record of building and leading high-performing teams that delivered business outcomes through technical investment
A strong product mindset and cross-functional relationships that build trust with users and stakeholders
Experience owning an externally-committed metric, with the scope discipline that requires
Comfort with data- and ML-heavy systems: measurement, experimentation, and metric guardrails
Nice to have: healthcare, insurance, or another regulated, high-trust domain
Nice to have: value-based care, quality measurement, or utilization management
Nice to have: prior experience with Python, React, and AWS infrastructure
Lead the teams that decide whether a new model of mental healthcare can be proven, not just described
Own a number the company reports externally, with the autonomy that comes with it
Build an engineering management layer beneath you rather than inherit a finished org
After you apply to Headway, here are some details of what to expect during the interview process.
Initial screen: You'll connect with someone in recruiting so you can learn more about the team, Headway's mission and exciting growth, and we can get a better idea of your background.
First rounds: You'll meet with an engineering leader on the team to go deeper into your team and people leadership experience. You'll also complete an AI Coding round — a collaborative session where we're less focused on syntax and more on how you think through problems and work with AI tools in a technical context.
Final rounds: You'll meet team members across product and engineering leadership for multiple behavioral interviews and one more technical interview (System Design), leaving you with a fuller picture of what it's like to work at Headway.
References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!
The expected base pay range for this position is $265,200 - 331,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nHeadway's mission is a big one – to build a new mental health care system everyone can access. We've built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.\n\n1 in 4 people in the US have a treatable mental health condition, but the majority of providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.\n\nHeadway was founded in 2019. Since then, we've grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We're a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.\n\nWe want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT ENGINEERING AT HEADWAY\n\nBuilding a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).\n\n\n\n\nPRINCIPLES THAT GUIDE US:\n\n - Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.\n\n - Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iterating.\n\n - Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.\n\n - Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.\n\n\nTOOLS WE USE:\n\n - Languages: Python 3, TypeScript\n\n - Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js\n\n - Datastores: Postgres, Redis\n\n - Infrastructure: AWS (Fargate, ECS, S3, SageMaker and more), Spark and Kafka\n\n - Monitoring: Datadog, PagerDuty, Sentry\n\n - Version Control: Github\n\n - Vulnerability Management: Snyk, Semgrep\n\n - Cloud Security: Lacework\n\n\nABOUT THIS ROLE\n\nHeadway's mission is to build a new mental healthcare system that everyone can access, one that works for patients, providers, and payers alike. Our Payer & Outcomes group is where we prove that model works. We build the systems that answer two questions insurers have never been able to answer well: did the care actually work, and was it worth it?\n\nAs Senior Engineering Manager for Payer & Outcomes, you'll lead the two teams that answer them. Outcomes builds our measurement backbone: collecting patient-reported outcomes at scale, tracking symptom improvement and retention to care, and turning that into evidence we can stand behind. Network Value builds the intelligence behind utilization and cost of care, covering patient acuity and segmentation, provider efficiency ranking, and the sub-network logic that routes a patient to the right level of care.\n\nThese two teams share data foundations, a measurement stack, and an audience, which is why they sit together under one leader. You'll own delivery on a company-level goal we have publicly committed to: significantly increasing the share of new patients with a baseline outcome measure, without increasing provider churn. That means holding quality and adoption in tension rather than trading one for the other.\n\nYou'll grow and mentor a team of roughly eight engineers plus an engineering manager, set the technical and operational roadmap across both pods, and partner daily with Product, Clinical, Data Science, and our payer-facing commercial teams. This is a deeply cross-functional role: your work is what lets Headway move payers from administrative oversight to genuine care partnership.\n\nThe stakes here are concrete. Elsewhere in the group we now review clinical notes and prompt providers to put a safety plan in place when a patient shows signs of suicidal risk. At full adoption across our network, that single intervention is estimated to prevent more than 1,000 deaths a year. Your teams build the measurement and targeting layer that decides where interventions like that get aimed, and whether we can prove they worked.\n\n\n\n\nWHO YOU ARE\n\nWe're looking for an experienced engineering leader who is product-minded, data-informed, and energized by growth. You'll work closely with Engineering Leadership, Product, and Data to shape the future of Headway's payer strategy. There is an unusually direct line from your team's work to whether this model of care survives contact with the market.\n\n\n\n\nIN THIS ROLE YOU WILL\n\n - Lead, manage, and grow two engineering teams\n\n - Own delivery on a company-level outcomes key result, including its guardrails\n\n - Set the technical and operational roadmap across measurement, segmentation, and utilization\n\n - Develop your team through weekly 1:1s, mentorship, and direct feedback, and develop the manager reporting to you\n\n - Partner closely with Product, Clinical, Data Science, and Commercial to iterate quickly and rigorously\n\n - Contribute to the broader group and company strategy, not just your own roadmap\n\n\nEXPERIENCE WE'RE SEEKING\n\n - 6+ years of engineering management experience at a high-growth startup or scale-up, including managing managers or tech leads\n\n - 3–5+ years of experience as a software engineer, enough to hold technical direction credibly\n\n - A track record of building and leading high-performing teams that delivered business outcomes through technical investment\n\n - A strong product mindset and cross-functional relationships that build trust with users and stakeholders\n\n - Experience owning an externally-committed metric, with the scope discipline that requires\n\n - Comfort with data- and ML-heavy systems: measurement, experimentation, and metric guardrails\n\n - Nice to have: healthcare, insurance, or another regulated, high-trust domain\n\n - Nice to have: value-based care, quality measurement, or utilization management\n\n - Nice to have: prior experience with Python, React, and AWS infrastructure\n\n\nYOU'LL LOVE THIS ROLE IF YOU WANT TO\n\n - Lead the teams that decide whether a new model of mental healthcare can be proven, not just described\n\n - Own a number the company reports externally, with the autonomy that comes with it\n\n - Build an engineering management layer beneath you rather than inherit a finished org\n\n\nOUR INTERVIEW PROCESS\n\nAfter you apply to Headway, here are some details of what to expect during the interview process.\n\n - Initial screen: You'll connect with someone in recruiting so you can learn more about the team, Headway's mission and exciting growth, and we can get a better idea of your background.\n\n - First rounds: You'll meet with an engineering leader on the team to go deeper into your team and people leadership experience. You'll also complete an AI Coding round — a collaborative session where we're less focused on syntax and more on how you think through problems and work with AI tools in a technical context.\n\n - Final rounds: You'll meet team members across product and engineering leadership for multiple behavioral interviews and one more technical interview (System Design), leaving you with a fuller picture of what it's like to work at Headway.\n\n - References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!\n\n\nCOMPENSATION\n\nThe expected base pay range for this position is $265,200 - 331,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"92b05c3b-400e-4ce2-9f1d-3c5900934d3c","title":"Lifecycle Marketing Manager, Provider Experience","department":"All Cost Centers","team":"Provider Marketing","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"Remote - New York","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-10-06T19:43:41.511+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/92b05c3b-400e-4ce2-9f1d-3c5900934d3c","applyUrl":"https://jobs.ashbyhq.com/headway/92b05c3b-400e-4ce2-9f1d-3c5900934d3c/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway has built the largest network of mental health providers in the country —80K+ licensed therapists, psychologists, and psychiatrists. Provider Marketing makes sure they actually use what they signed up for, not just discover it by accident.
As our second Lifecycle Marketing hire on the Provider Experience team, you'll own that system end to end: segmenting providers, building the triggers, and shipping the campaigns in Iterable and Intercom that turn provider behavior into the right message at the right time. You'll define success before you launch, test against it, and use the result to build the next program. Every campaign should make the next one smarter.
Build and shape the lifecycle program — help define how Headway engages active providers across their journey, identifying the moments, behaviors, and opportunities where lifecycle marketing can make the biggest difference.
Design the provider journey — build programs that move providers from activation through deeper product adoption and long-term engagement, using behavioral signals to deliver the right message at the right moment.
Build and launch journeys hands-on — own segmentation, trigger logic, sequencing, testing, and deployment across email and in-product channels using Iterable and Intercom.
Create a continuous test-and-learn engine — develop experiments across audience, message, channel, and timing; define what success looks like upfront; and turn what you learn into programs that get smarter over time.
Partner across the provider experience — work closely with Product, Product Marketing, Customer Success, and Creative to connect lifecycle programs to product priorities and create a consistent provider experience across channels.
Measure what moves provider behavior — own lifecycle performance and build the measurement approach that connects programs to activation, feature adoption, engagement, and retention. Use those insights to decide where we invest next.
You have at least 5+ years working in a marketplace, subscription, or product-led environment — you understand how lifecycle marketing creates value by helping customers get more from the product over time.
You’ve built lifecycle programs that changed customer behavior — not just campaign calendars. You can point to journeys you’ve owned and explain the behavior you were trying to change, what you built, and the business outcome it drove.
You’re equally comfortable building the strategy and building the journey — you can develop a six-month roadmap, then open Iterable or a similar platform and bring the work to life yourself.
You naturally think in experiments — you form hypotheses, define success before launch, learn from the results, and use those learnings to make the next program better.
You know how to use behavioral data to create relevance — you’ve built segmentation and triggered experiences based on what customers actually do, not just who they are.
You know how to build with Product and Product Marketing — you’ve worked closely with product teams to identify adoption moments and connect in-product and out-of-product experiences.
The expected base pay range for this position is $121,600 - $190,000 based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THIS ROLE\n\nHeadway has built the largest network of mental health providers in the country —80K+ licensed therapists, psychologists, and psychiatrists. Provider Marketing makes sure they actually use what they signed up for, not just discover it by accident.\n\n \n\nAs our second Lifecycle Marketing hire on the Provider Experience team, you'll own that system end to end: segmenting providers, building the triggers, and shipping the campaigns in Iterable and Intercom that turn provider behavior into the right message at the right time. You'll define success before you launch, test against it, and use the result to build the next program. Every campaign should make the next one smarter.\n\n \n\n\nYOU WILL:\n\n - Build and shape the lifecycle program — help define how Headway engages active providers across their journey, identifying the moments, behaviors, and opportunities where lifecycle marketing can make the biggest difference.\n\n - Design the provider journey — build programs that move providers from activation through deeper product adoption and long-term engagement, using behavioral signals to deliver the right message at the right moment.\n\n - Build and launch journeys hands-on — own segmentation, trigger logic, sequencing, testing, and deployment across email and in-product channels using Iterable and Intercom.\n\n - Create a continuous test-and-learn engine — develop experiments across audience, message, channel, and timing; define what success looks like upfront; and turn what you learn into programs that get smarter over time.\n\n - Partner across the provider experience — work closely with Product, Product Marketing, Customer Success, and Creative to connect lifecycle programs to product priorities and create a consistent provider experience across channels.\n\n - Measure what moves provider behavior — own lifecycle performance and build the measurement approach that connects programs to activation, feature adoption, engagement, and retention. Use those insights to decide where we invest next.\n\n \n\n\nYOU’D BE A GREAT FIT IF:\n\n - You have at least 5+ years working in a marketplace, subscription, or product-led environment — you understand how lifecycle marketing creates value by helping customers get more from the product over time.\n\n - You’ve built lifecycle programs that changed customer behavior — not just campaign calendars. You can point to journeys you’ve owned and explain the behavior you were trying to change, what you built, and the business outcome it drove.\n\n - You’re equally comfortable building the strategy and building the journey — you can develop a six-month roadmap, then open Iterable or a similar platform and bring the work to life yourself.\n\n - You naturally think in experiments — you form hypotheses, define success before launch, learn from the results, and use those learnings to make the next program better.\n\n - You know how to use behavioral data to create relevance — you’ve built segmentation and triggered experiences based on what customers actually do, not just who they are.\n\n - You know how to build with Product and Product Marketing — you’ve worked closely with product teams to identify adoption moments and connect in-product and out-of-product experiences.\n\n \n\n\nCOMPENSATION:\n\nThe expected base pay range for this position is $121,600 - $190,000 based on a variety of factors including qualifications, experience, and geographic location.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"aeedf23c-1524-42c0-8ccd-874b22e661e9","title":"Principal, Safety and Risk Management","department":"All Cost Centers","team":"Clinical","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-21T20:01:29.733+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/aeedf23c-1524-42c0-8ccd-874b22e661e9","applyUrl":"https://jobs.ashbyhq.com/headway/aeedf23c-1524-42c0-8ccd-874b22e661e9/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
We're seeking a Principal, Safety and Risk Management to join Headway's Clinical Strategy team and own safety and clinical risk management for our nationwide behavioral health provider network. Behavioral health carries a specific risk profile, including suicide and self-harm risk, violence in the community, medication and controlled substance safety, telehealth crisis management, and handoffs to emergency or higher levels of care. Headway is building the infrastructure to capture and learn from these events. This role is the senior owner who turns that infrastructure into a functioning safety and risk program, and turns what it surfaces into changes in how care is delivered.
You will own the operating system for reported safety events end to end (i.e., intake and triage through investigation, systematic event analysis, corrective action, and case closure) and you will be first to respond when a high-risk clinical event needs immediate attention (e.g., an impaired provider actively seeing patients, adverse patient behavior), providing timely, compassionate, evidence-informed support to providers and internal teams. You will set the standards for the program, including harm severity and care attribution coding, investigation processes, and the escalation paths that get a clinical question to a clinician, an operational question to operations, and a legal question to counsel. You will define what Headway measures, own the clinical event risk dashboard, and produce the metrics, trend analysis, and case narrative behind quarterly reporting to clinical leadership and the board. You will partner with the clinical product pod and bring safety and risk management expertise to product development. You'll work cross-functionally with clinical operations, legal, compliance, and data teams. As the function grows, you will shape how it is staffed and how the work is divided.
This is an ideal role for a patient safety and clinical risk leader with a behavioral health background who has built a patient safety program, whether in a health system or a technology based health environment, and who wants to define a national safety function while it is still being shaped.
Own the operating system for reported safety events end to end, including intake and triage through investigation, systematic event analysis, corrective action, and case closure. Build the reporting culture that surfaces events in the first place.
Partner with the clinical safety team to lead the investigation process in the review of serious events, root cause and apparent cause analyses, defining the investigation standards and reference taxonomy the program uses at scale.
Convert findings into corrective and preventive actions with named owners and due dates, track every action to verified closure across teams you do not manage, and translate event trends into upstream fixes that prevent future harm.
Serve as the trusted responder for high-risk clinical events needing immediate attention (e.g., an impaired provider actively seeing patients, adverse patient behavior), providing timely, compassionate, evidence-informed guidance and support to providers and internal teams to ensure proper resolution.
Build the protocol and policy layer. Draft and maintain patient safety and event management protocols and policy in partnership with Clinical Operations, Legal, and Compliance, so practice is consistent, scalable, and aligned with regulatory and ethical standards.
Own measurement and the Clinical Risk Dashboard. Define metrics and the baseline safety event rate, and analyze trends in reported events and contributing factors.
Report to Leadership and the Board. Produce the metrics, trend analysis, and case narrative for the quarterly Quality and Patient Safety Report, and support the Patient Safety Review Committee and peer-led governance committees. Structure investigations to meet regulatory requirements, accreditation standards, and delegated credentialing expectations, and supply the evidence of clinical oversight that payer and accreditation reviews require.
Build and execute detailed project plans with clinical leadership on new and novel patient safety programs as they arise.
Active clinical license as a master’s level therapist (LCSW, LPC, LMFT), doctorate clinical psychologist (PhD/PsyD), psychiatric clinician (PMHNP-BC, MD/DO), or nurse (RN), with 7+ years of experience in healthcare patient safety or clinical risk management, including direct ownership of event investigation and corrective action
Built or substantially scaled a safety event or clinical risk program. Developing and managing from project plan through launch and scale. You work from established methods and clinical industry standards, and you have set that method for others
You triage and escalate soundly, and you know a clinical question from an operational or legal one, routing rather than deciding when it is not yours
You are fluent with data. You can define metrics, read a dashboard critically, interpret trends, and build a plan for deeper analysis
You drive corrective actions to verified closure across teams you do not manage, including teams that do not yet know how to mitigate the risk in front of them
You communicate exceptionally well. You document clearly, you can present findings to senior clinical and business leaders who will question them.
You have a deep commitment to ethical, patient-centered care, and continuous quality improvement
You are comfortable being the first person in a role, in a program that is growing, and adaptable with new technology
Certification in Quality and Patient Safety, Healthcare Quality and Management, Healthcare Risk Management, or an equivalent patient safety credential — strongly preferred
The expected base pay range for this position is $144,000 - $280,000, based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nWe're seeking a Principal, Safety and Risk Management to join Headway's Clinical Strategy team and own safety and clinical risk management for our nationwide behavioral health provider network. Behavioral health carries a specific risk profile, including suicide and self-harm risk, violence in the community, medication and controlled substance safety, telehealth crisis management, and handoffs to emergency or higher levels of care. Headway is building the infrastructure to capture and learn from these events. This role is the senior owner who turns that infrastructure into a functioning safety and risk program, and turns what it surfaces into changes in how care is delivered.\n\nYou will own the operating system for reported safety events end to end (i.e., intake and triage through investigation, systematic event analysis, corrective action, and case closure) and you will be first to respond when a high-risk clinical event needs immediate attention (e.g., an impaired provider actively seeing patients, adverse patient behavior), providing timely, compassionate, evidence-informed support to providers and internal teams. You will set the standards for the program, including harm severity and care attribution coding, investigation processes, and the escalation paths that get a clinical question to a clinician, an operational question to operations, and a legal question to counsel. You will define what Headway measures, own the clinical event risk dashboard, and produce the metrics, trend analysis, and case narrative behind quarterly reporting to clinical leadership and the board. You will partner with the clinical product pod and bring safety and risk management expertise to product development. You'll work cross-functionally with clinical operations, legal, compliance, and data teams. As the function grows, you will shape how it is staffed and how the work is divided.\n\nThis is an ideal role for a patient safety and clinical risk leader with a behavioral health background who has built a patient safety program, whether in a health system or a technology based health environment, and who wants to define a national safety function while it is still being shaped.\n\n\n\n\nYOU WILL\n\n - Own the operating system for reported safety events end to end, including intake and triage through investigation, systematic event analysis, corrective action, and case closure. Build the reporting culture that surfaces events in the first place.\n\n - Partner with the clinical safety team to lead the investigation process in the review of serious events, root cause and apparent cause analyses, defining the investigation standards and reference taxonomy the program uses at scale.\n\n - Convert findings into corrective and preventive actions with named owners and due dates, track every action to verified closure across teams you do not manage, and translate event trends into upstream fixes that prevent future harm.\n\n - Serve as the trusted responder for high-risk clinical events needing immediate attention (e.g., an impaired provider actively seeing patients, adverse patient behavior), providing timely, compassionate, evidence-informed guidance and support to providers and internal teams to ensure proper resolution.\n\n - Build the protocol and policy layer. Draft and maintain patient safety and event management protocols and policy in partnership with Clinical Operations, Legal, and Compliance, so practice is consistent, scalable, and aligned with regulatory and ethical standards.\n\n - Own measurement and the Clinical Risk Dashboard. Define metrics and the baseline safety event rate, and analyze trends in reported events and contributing factors.\n\n - Report to Leadership and the Board. Produce the metrics, trend analysis, and case narrative for the quarterly Quality and Patient Safety Report, and support the Patient Safety Review Committee and peer-led governance committees. Structure investigations to meet regulatory requirements, accreditation standards, and delegated credentialing expectations, and supply the evidence of clinical oversight that payer and accreditation reviews require.\n\n - Build and execute detailed project plans with clinical leadership on new and novel patient safety programs as they arise.\n\n\n\n\nYOU’D BE A GREAT FIT IF YOU HAVE\n\n - Active clinical license as a master’s level therapist (LCSW, LPC, LMFT), doctorate clinical psychologist (PhD/PsyD), psychiatric clinician (PMHNP-BC, MD/DO), or nurse (RN), with 7+ years of experience in healthcare patient safety or clinical risk management, including direct ownership of event investigation and corrective action\n\n - Built or substantially scaled a safety event or clinical risk program. Developing and managing from project plan through launch and scale. You work from established methods and clinical industry standards, and you have set that method for others\n\n - You triage and escalate soundly, and you know a clinical question from an operational or legal one, routing rather than deciding when it is not yours\n\n - You are fluent with data. You can define metrics, read a dashboard critically, interpret trends, and build a plan for deeper analysis\n\n - You drive corrective actions to verified closure across teams you do not manage, including teams that do not yet know how to mitigate the risk in front of them\n\n - You communicate exceptionally well. You document clearly, you can present findings to senior clinical and business leaders who will question them.\n\n - You have a deep commitment to ethical, patient-centered care, and continuous quality improvement\n\n - You are comfortable being the first person in a role, in a program that is growing, and adaptable with new technology\n\n - Certification in Quality and Patient Safety, Healthcare Quality and Management, Healthcare Risk Management, or an equivalent patient safety credential — strongly preferred\n\n\n\n\nCOMPENSATION:\n\nThe expected base pay range for this position is $144,000 - $280,000, based on a variety of factors including qualifications, experience, and geographic location.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"3fa4cb70-1839-4c63-824e-6e1ee96e6139","title":"Senior Associate, Payer Strategy & Ops","department":"All Cost Centers","team":"Payer","employmentType":"FullTime","location":"Remote - New York","secondaryLocations":[],"publishedAt":"2026-08-25T20:05:09.136+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/3fa4cb70-1839-4c63-824e-6e1ee96e6139","applyUrl":"https://jobs.ashbyhq.com/headway/3fa4cb70-1839-4c63-824e-6e1ee96e6139/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
As a Senior Associate on Headway's Payer Strategy & Ops team, you will be the operational and intelligence engine behind our payer commercial team – owning the production of our commercial KPI and competitive intelligence resources, driving coordination of our commercial reporting cycles, and the enablement infrastructure powering our fast-moving payer partnerships org. This role is on the front line of rewiring mental healthcare in America.
Reporting to the Commercial Strategy & Ops Principal, you will work on critical strategic workstreams for the team that drives our org's commercial operating system. You'll do this as a member of one of the most AI-forward commercial teams in digital health – with the expectation that you direct the tools, question their output, and own every recommendation that carries your name.
You will thrive in this role if…
You have 2–4 years in strategy / management consulting or a similar strategy & ops role where you owned complex analytical and operational problems end-to-end. Bonus points for healthcare experience.
You are operationally excellent: the trains always run on time, and you manage a huge volume of moving pieces without dropping any.
You use AI tools fluently and skeptically – you know what they're good at, where they fail, and you never ship an output you haven't pressure-tested.
You are resourceful, scrappy, and leave no stone unturned.
You will love this role if…
You want to see how a high performing commercial organization actually runs – intelligence, reporting, enablement, talent – from the inside, with a clear growth path.
You want to work at the front edge of AI-enabled commercial operations.
You thrive in ambiguity, seek out unfamiliar challenges, and shape how a team scales.
You are motivated to face off against one of our generation's defining problems: access to mental healthcare.
Compensation
The expected base pay range for this position is $90,440 - $133,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout The Role\n\nAs a Senior Associate on Headway's Payer Strategy & Ops team, you will be the operational and intelligence engine behind our payer commercial team – owning the production of our commercial KPI and competitive intelligence resources, driving coordination of our commercial reporting cycles, and the enablement infrastructure powering our fast-moving payer partnerships org. This role is on the front line of rewiring mental healthcare in America.\n\n\n\nReporting to the Commercial Strategy & Ops Principal, you will work on critical strategic workstreams for the team that drives our org's commercial operating system. You'll do this as a member of one of the most AI-forward commercial teams in digital health – with the expectation that you direct the tools, question their output, and own every recommendation that carries your name.\n\n\n\nYou will thrive in this role if…\n\n - You have 2–4 years in strategy / management consulting or a similar strategy & ops role where you owned complex analytical and operational problems end-to-end. Bonus points for healthcare experience.\n\n - You are operationally excellent: the trains always run on time, and you manage a huge volume of moving pieces without dropping any.\n\n - You use AI tools fluently and skeptically – you know what they're good at, where they fail, and you never ship an output you haven't pressure-tested.\n\n - You are resourceful, scrappy, and leave no stone unturned.\n\n\n\nYou will love this role if…\n\n - You want to see how a high performing commercial organization actually runs – intelligence, reporting, enablement, talent – from the inside, with a clear growth path.\n\n - You want to work at the front edge of AI-enabled commercial operations.\n\n - You thrive in ambiguity, seek out unfamiliar challenges, and shape how a team scales.\n\n - You are motivated to face off against one of our generation's defining problems: access to mental healthcare.\n\n\n\nCompensation\n\nThe expected base pay range for this position is $90,440 - $133,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"ae5b6ddc-14b2-4fa0-9e87-bcc0a5474c13","title":"Business Development Lead, Care Partnerships","department":"All Cost Centers","team":"Care Partnerships","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-08-27T22:55:34.135+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/ae5b6ddc-14b2-4fa0-9e87-bcc0a5474c13","applyUrl":"https://jobs.ashbyhq.com/headway/ae5b6ddc-14b2-4fa0-9e87-bcc0a5474c13/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
Headway's Care Partnerships team is building the behavioral health referral infrastructure for every health system in the US. Our BD team identifies, qualifies, and launches new health system partnerships — and we're scaling fast. As a BD Lead, Care Partnerships, you'll own the full BD motion for mid-market health system opportunities in your territory — from prospecting and cold outreach through qualification, pitching, and launch. You'll be the face of Headway to care management and clinical operations leaders, building relationships that turn into lasting referral partnerships. You'll also support our Associate Principals on larger enterprise deals and help mentor our growing BDR team.
You will:
Own and drive mid-market health system opportunities from first touch through launch
Build relationships with Director+ care management, population health, and clinical operations leaders
Run outbound and manage inbound leads across your assigned states
Develop account strategies that consider long-term adoption, not just short-term wins
Support Associate Principals with research, prep, and account coverage on enterprise opportunities
Collaborate cross-functionally with Partner Success, Product, and Operations to ensure successful launches
You will love this role if:
You have 5+ years of full-cycle BD or sales experience in healthcare, health tech, or a related industry
You've sold into health systems, clinics, or provider organizations and understand care management workflows
You are a strong relationship builder who can earn trust with Director+ leaders
You can own a pipeline end-to-end — prospecting, qualifying, pitching, and closing
You are strategic and scrappy — you think long-term about accounts but aren't afraid to pick up the phone
You are a clear, concise communicator who can pitch Headway's value prop with credibility
You seek an environment that fosters individual growth through open-feedback and high-autonomy
You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare
Compensation:
The expected OTE for this position is $146,520 - $199,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Other compensation includes: discretionary bonuses and/or commission.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout The Role\n\nHeadway's Care Partnerships team is building the behavioral health referral infrastructure for every health system in the US. Our BD team identifies, qualifies, and launches new health system partnerships — and we're scaling fast. As a BD Lead, Care Partnerships, you'll own the full BD motion for mid-market health system opportunities in your territory — from prospecting and cold outreach through qualification, pitching, and launch. You'll be the face of Headway to care management and clinical operations leaders, building relationships that turn into lasting referral partnerships. You'll also support our Associate Principals on larger enterprise deals and help mentor our growing BDR team.\n\n\n\nYou will:\n\n - Own and drive mid-market health system opportunities from first touch through launch\n\n - Build relationships with Director+ care management, population health, and clinical operations leaders\n\n - Run outbound and manage inbound leads across your assigned states\n\n - Develop account strategies that consider long-term adoption, not just short-term wins\n\n - Support Associate Principals with research, prep, and account coverage on enterprise opportunities\n\n - Collaborate cross-functionally with Partner Success, Product, and Operations to ensure successful launches\n\n\n\nYou will love this role if:\n\n - You have 5+ years of full-cycle BD or sales experience in healthcare, health tech, or a related industry\n\n - You've sold into health systems, clinics, or provider organizations and understand care management workflows\n\n - You are a strong relationship builder who can earn trust with Director+ leaders\n\n - You can own a pipeline end-to-end — prospecting, qualifying, pitching, and closing\n\n - You are strategic and scrappy — you think long-term about accounts but aren't afraid to pick up the phone\n\n - You are a clear, concise communicator who can pitch Headway's value prop with credibility\n\n - You seek an environment that fosters individual growth through open-feedback and high-autonomy\n\n - You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare\n \n \n\nCompensation:\n\nThe expected OTE for this position is $146,520 - $199,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\nOther compensation includes: discretionary bonuses and/or commission.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"62d6f9a1-79b4-4f88-b1b4-e7f67c5739d2","title":"Privacy Manager","department":"All Cost Centers","team":"Compliance","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-01T22:35:07.927+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/62d6f9a1-79b4-4f88-b1b4-e7f67c5739d2","applyUrl":"https://jobs.ashbyhq.com/headway/62d6f9a1-79b4-4f88-b1b4-e7f67c5739d2/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
The Privacy Manager is a hands-on member of Headway’s Privacy team, reporting to the Director of Privacy/Privacy Officer. You will partner closely with Legal, Security, Clinical, Product, and Operations to strengthen the privacy practices that support Headway’s growth and earn the trust of patients and providers.
You will own core privacy operations across HIPAA, state privacy laws, behavioral health confidentiality, individual rights, vendor governance, and the responsible use of AI. Success in this role means building processes that work in practice: assessments are completed, incidents are investigated, rights requests meet statutory deadlines, and privacy risks are addressed.
Operate and improve the privacy program
Maintain policies, procedures, and controls supporting HIPAA, 42 CFR Part 2, state privacy laws, and other applicable requirements.
Keep privacy controls, data maps, and records of processing current, with clear owners, evidence, and testing schedules.
Track privacy risks and operational metrics, including request volume, aging items, and remediation progress.
Translate regulatory, payer, and contractual requirements into practical guidance for teams across Headway.
Develop privacy training and resources that help employees make sound decisions.
Manage privacy requests and incidents
Triage privacy inquiries, individual rights requests, and potential incidents.
Manage HIPAA and state privacy rights workflows, including access, amendment, accounting of disclosures, restriction, confidential communications, and deletion.
Support incident investigations, documentation, root-cause analysis, and corrective actions.
Coordinate the evidence, timelines, and logistics required for notification and regulatory submissions.
Assess product, AI, and vendor risk
Conduct privacy assessments for products, vendors, workflows, and initiatives involving PHI or sensitive personal information.
Partner with the AI Governance Program to evaluate AI and machine-learning use cases for appropriate data use, minimum necessary access, retention, transparency, and human oversight.
Conduct privacy diligence on vendors with Legal and Security, maintain the BAA inventory, and drive identified gaps to resolution.
Build practical checklists and playbooks that make privacy reviews consistent and scalable.
4–7 years of U.S. privacy experience in a regulated industry such as healthcare, health technology, health plans, or financial services. Direct HIPAA experience is strongly preferred.
Hands-on experience in at least two of the following areas: privacy incidents, individual rights or DSAR workflows, privacy assessments, vendor and BAA governance, or privacy training.
The ability to translate complex legal and regulatory requirements into clear, actionable guidance for non-experts.
Strong judgment about which privacy decisions you can own and which legal questions require escalation.
Excellent written and verbal communication skills, including the ability to document decisions clearly and influence cross-functional partners.
Comfort balancing day-to-day execution with longer-term program design and improvement.
Fluency with AI tools for research, drafting, and analysis, along with sound judgment about verification and the handling of PHI and other regulated data.
The ability to evaluate AI use cases involving patient data, including situations where the law is still evolving.
A collaborative, pragmatic approach to ambiguity and pushback, with a preference for scalable processes over one-off solutions.
A strong connection to Headway’s mission of expanding access to mental healthcare.
Experience with 42 CFR Part 2, minor consent and confidentiality requirements, or other heightened-confidentiality regimes.
Familiarity with payer or contractual privacy requirements.
Experience assessing privacy risk in SaaS, cloud, or AI-enabled products.
A relevant certification, such as CIPP/US, CIPM, CIPT, CHPC, CHPS, or an AI governance credential.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout The Role\n\nThe Privacy Manager is a hands-on member of Headway’s Privacy team, reporting to the Director of Privacy/Privacy Officer. You will partner closely with Legal, Security, Clinical, Product, and Operations to strengthen the privacy practices that support Headway’s growth and earn the trust of patients and providers.\n\nYou will own core privacy operations across HIPAA, state privacy laws, behavioral health confidentiality, individual rights, vendor governance, and the responsible use of AI. Success in this role means building processes that work in practice: assessments are completed, incidents are investigated, rights requests meet statutory deadlines, and privacy risks are addressed.\n\n\n\nYOU WILL...\n\nOperate and improve the privacy program\n\n - Maintain policies, procedures, and controls supporting HIPAA, 42 CFR Part 2, state privacy laws, and other applicable requirements.\n\n - Keep privacy controls, data maps, and records of processing current, with clear owners, evidence, and testing schedules.\n\n - Track privacy risks and operational metrics, including request volume, aging items, and remediation progress.\n\n - Translate regulatory, payer, and contractual requirements into practical guidance for teams across Headway.\n\n - Develop privacy training and resources that help employees make sound decisions.\n\nManage privacy requests and incidents\n\n - Triage privacy inquiries, individual rights requests, and potential incidents.\n\n - Manage HIPAA and state privacy rights workflows, including access, amendment, accounting of disclosures, restriction, confidential communications, and deletion.\n\n - Support incident investigations, documentation, root-cause analysis, and corrective actions.\n\n - Coordinate the evidence, timelines, and logistics required for notification and regulatory submissions.\n\nAssess product, AI, and vendor risk\n\n - Conduct privacy assessments for products, vendors, workflows, and initiatives involving PHI or sensitive personal information.\n\n - Partner with the AI Governance Program to evaluate AI and machine-learning use cases for appropriate data use, minimum necessary access, retention, transparency, and human oversight.\n\n - Conduct privacy diligence on vendors with Legal and Security, maintain the BAA inventory, and drive identified gaps to resolution.\n\n - Build practical checklists and playbooks that make privacy reviews consistent and scalable.\n\n\nYOU HAVE:\n\n - 4–7 years of U.S. privacy experience in a regulated industry such as healthcare, health technology, health plans, or financial services. Direct HIPAA experience is strongly preferred.\n\n - Hands-on experience in at least two of the following areas: privacy incidents, individual rights or DSAR workflows, privacy assessments, vendor and BAA governance, or privacy training.\n\n - The ability to translate complex legal and regulatory requirements into clear, actionable guidance for non-experts.\n\n - Strong judgment about which privacy decisions you can own and which legal questions require escalation.\n\n - Excellent written and verbal communication skills, including the ability to document decisions clearly and influence cross-functional partners.\n\n - Comfort balancing day-to-day execution with longer-term program design and improvement.\n\n - Fluency with AI tools for research, drafting, and analysis, along with sound judgment about verification and the handling of PHI and other regulated data.\n\n - The ability to evaluate AI use cases involving patient data, including situations where the law is still evolving.\n\n - A collaborative, pragmatic approach to ambiguity and pushback, with a preference for scalable processes over one-off solutions.\n\n - A strong connection to Headway’s mission of expanding access to mental healthcare.\n\n\nNICE TO HAVE:\n\n - Experience with 42 CFR Part 2, minor consent and confidentiality requirements, or other heightened-confidentiality regimes.\n\n - Familiarity with payer or contractual privacy requirements.\n\n - Experience assessing privacy risk in SaaS, cloud, or AI-enabled products.\n\n - A relevant certification, such as CIPP/US, CIPM, CIPT, CHPC, CHPS, or an AI governance credential.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"44313d7b-5d70-4fe0-b0b5-24b049f63d81","title":"Staff / Principal Product Manager, Ranking","department":"All Cost Centers","team":"Product Management","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-01T16:49:39.390+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/44313d7b-5d70-4fe0-b0b5-24b049f63d81","applyUrl":"https://jobs.ashbyhq.com/headway/44313d7b-5d70-4fe0-b0b5-24b049f63d81/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
One million patients a month ask for a referral to a mental health provider. When they search on Headway, the order of results decides who books and who gives up. You own that order.
The scope is patient–provider matching: the retrieval and ranking systems, the strategy for where they go next, how we think about our data strategy and platform to . Your mission: maximize successful matches. Not clicks. Not bookings. Patients who connect with a provider, stay in care, and get better.
It's the most technical PM seat in the Patient org. The ranking stack is ML-powered, and the roadmap runs deep: learned relevance models, semantic and free-text search, matching built on better evidence of each provider's expertise. You'll set that roadmap and get the executive team behind it, working with a dedicated pod of search and ML engineers and embedded data scientists. This is not a role for someone who needs a well-defined problem. The best candidates have a track record of finding the right problem and convincing the organization to solve it.
Understanding what patients actually need. Patients rarely arrive knowing the right filters. We're building search that lets someone describe what they need in their own words and still surface the right providers. Semantic search, LLMs, and embeddings are all in play.
Ranking for the relationship, not the click. A ranker that optimizes for conversion alone can win the booking and lose the patient. Rebuild it to optimize for care relationships that last.
Expertise. Every patient should land with a provider who has real experience helping people like them. Getting trustworthy expertise signals into matching, fairly to providers, is an unsolved problem. It's yours.
Marketplace health. Patients need care fast. Providers across the network need to build caseloads. When those two pull in opposite directions, you make the call.
Set the strategy for search, retrieval, and ranking, and get engineering, data science, design, clinical, and the executive team behind it.
Run the experimentation program end to end: hypotheses, objective functions, guardrail metrics, honest readouts. Report the losses too.
Build the data, evaluation, and ML platform foundations that unlock the next two to three years of matching work.
Work daily with ML engineers and data scientists on model objectives, features, and evaluation. You won't write the models. You will be a real thought partner on what they optimize.
Carry ranking's priorities across the company. Ranking touches patient experience, provider growth, clinical quality, and payer partnerships; resolving those competing priorities is the job, not a distraction from it.
Set the bar for technically grounded product work across the PM team.
You have 10+ years of product management experience, including hands-on ownership of search, ranking, recommendations, or marketplace matching at scale.
You've shipped ML ranking or relevance systems to real users. You can discuss objective function design, feature development, and offline vs. online evaluation from experience.
You can hold an architecture conversation with ML engineers, challenge modeling assumptions, and make informed build-vs-buy calls.
You've lived marketplace trade-offs and understand that ranking allocates opportunity across one.
You're fluent in embeddings, semantic search, and LLM-powered product, and you know which of them actually ships value.
You've presented strategy to executives and held your ground on the hard questions.
You're motivated by Headway's mission of making mental healthcare accessible and affordable.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THIS ROLE\n\nOne million patients a month ask for a referral to a mental health provider. When they search on Headway, the order of results decides who books and who gives up. You own that order.\n\nThe scope is patient–provider matching: the retrieval and ranking systems, the strategy for where they go next, how we think about our data strategy and platform to . Your mission: maximize successful matches. Not clicks. Not bookings. Patients who connect with a provider, stay in care, and get better.\n\nIt's the most technical PM seat in the Patient org. The ranking stack is ML-powered, and the roadmap runs deep: learned relevance models, semantic and free-text search, matching built on better evidence of each provider's expertise. You'll set that roadmap and get the executive team behind it, working with a dedicated pod of search and ML engineers and embedded data scientists. This is not a role for someone who needs a well-defined problem. The best candidates have a track record of finding the right problem and convincing the organization to solve it.\n\n\n\n\nPROBLEMS YOU'LL SOLVE:\n\n - Understanding what patients actually need. Patients rarely arrive knowing the right filters. We're building search that lets someone describe what they need in their own words and still surface the right providers. Semantic search, LLMs, and embeddings are all in play.\n\n - Ranking for the relationship, not the click. A ranker that optimizes for conversion alone can win the booking and lose the patient. Rebuild it to optimize for care relationships that last.\n\n - Expertise. Every patient should land with a provider who has real experience helping people like them. Getting trustworthy expertise signals into matching, fairly to providers, is an unsolved problem. It's yours.\n\n - Marketplace health. Patients need care fast. Providers across the network need to build caseloads. When those two pull in opposite directions, you make the call.\n\n\nYOU WILL:\n\n - Set the strategy for search, retrieval, and ranking, and get engineering, data science, design, clinical, and the executive team behind it.\n\n - Run the experimentation program end to end: hypotheses, objective functions, guardrail metrics, honest readouts. Report the losses too.\n\n - Build the data, evaluation, and ML platform foundations that unlock the next two to three years of matching work.\n\n - Work daily with ML engineers and data scientists on model objectives, features, and evaluation. You won't write the models. You will be a real thought partner on what they optimize.\n\n - Carry ranking's priorities across the company. Ranking touches patient experience, provider growth, clinical quality, and payer partnerships; resolving those competing priorities is the job, not a distraction from it.\n\n - Set the bar for technically grounded product work across the PM team.\n\n\nWHO YOU ARE:\n\n - You have 10+ years of product management experience, including hands-on ownership of search, ranking, recommendations, or marketplace matching at scale.\n\n - You've shipped ML ranking or relevance systems to real users. You can discuss objective function design, feature development, and offline vs. online evaluation from experience.\n\n - You can hold an architecture conversation with ML engineers, challenge modeling assumptions, and make informed build-vs-buy calls.\n\n - You've lived marketplace trade-offs and understand that ranking allocates opportunity across one.\n\n - You're fluent in embeddings, semantic search, and LLM-powered product, and you know which of them actually ships value.\n\n - You've presented strategy to executives and held your ground on the hard questions.\n\n - You're motivated by Headway's mission of making mental healthcare accessible and affordable.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"ceb3d811-e03c-4240-93a5-613137716948","title":"Staff Technical Recruiter, Product","department":"All Cost Centers","team":"Talent Acquisition","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-28T18:25:42.326+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/ceb3d811-e03c-4240-93a5-613137716948","applyUrl":"https://jobs.ashbyhq.com/headway/ceb3d811-e03c-4240-93a5-613137716948/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway is hiring an experienced Staff Technical Recruiter to own our most complex and senior product searches - the hires that shape what we build and how fast we build it. In this role, you'll run end-to-end searches across Product Management, Product Design, and Product Analytics/Research, partnering directly with the CPO, VPs of Product and Design, and their leadership teams to design the hiring hiring strategy, shape the talent bar, and deliver exceptional outcomes.
As a senior member of the recruiting team, you’ll operate as a true talent advisor and search leader. You’ll diagnose ambiguous hiring problems, architect structured search processes, influence executive stakeholders, and build world-class pipelines of product talent for some of the most critical roles at Headway. Your work will directly impact our ability to scale sustainably and serve providers and patients nationwide.
Run end-to-end product searches, from senior ICs to Director+ leaders, driving everything from role scoping to close and owning the narrative around candidate quality, funnel health, and search strategy
Partner closely with the CPO, VPs of Product and Design, and their leadership teams, advising on role definition, leveling, search design, talent bar, market dynamics, and how to run a predictable, inclusive hiring process
Architect structured search plans that diagnose bottlenecks early, set expectations, and give stakeholders clear visibility throughout the process
Design and execute targeted sourcing strategies that consistently deliver high-quality product talent
Use data to drive alignment and decisions, from setting funnel expectations to refining search approach based on real-time signal
Uplevel product hiring quality and consistency, helping teams clarify what “great” looks like, sharpening product competencies and case exercises, and reinforcing structured decision-making
Build market intelligence on the product talent landscape — compensation, org design, talent pools, and how peer companies structure and hire their product teams
Ensure best-in-class candidate experience, with executive-grade care for senior product leaders, where thoughtful communication, coaching, and white-glove touchpoints are essential
Collaborate with sourcers and coordination partners to ensure a seamless, high-quality search experience end-to-end
You bring 6+ years of full-cycle recruiting in high-growth, tech-enabled environments, with meaningful experience hiring senior, director, and VP-level product talent
You have deep experience recruiting product talent — Product Management and/or Product Design — and are comfortable running senior and executive-level searches
You operate as a trusted advisor to executives, influencing decisions through data, market insight, and structured thinking
You know how to untangle ambiguous or complex searches, build clarity, and drive a repeatable plan that produces predictable outcomes
You bring high agency and operational excellence—you run clean, structured searches that remove friction for both candidates and stakeholders
You think creatively about multi-channel sourcing, building senior product pipelines through research, relationship-building, and market mapping
You can assess product talent with credibility — you understand product craft well enough to calibrate a PM’s or designer’s scope, judgment, and impact
You communicate with clarity, presence, and executive polish, regardless of audience
You care deeply about raising the bar, running inclusive and consistent processes, and strengthening the hiring muscle across the organization
The expected base pay range for this position is $144,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nHeadway is hiring an experienced Staff Technical Recruiter to own our most complex and senior product searches - the hires that shape what we build and how fast we build it. In this role, you'll run end-to-end searches across Product Management, Product Design, and Product Analytics/Research, partnering directly with the CPO, VPs of Product and Design, and their leadership teams to design the hiring hiring strategy, shape the talent bar, and deliver exceptional outcomes. \n\nAs a senior member of the recruiting team, you’ll operate as a true talent advisor and search leader. You’ll diagnose ambiguous hiring problems, architect structured search processes, influence executive stakeholders, and build world-class pipelines of product talent for some of the most critical roles at Headway. Your work will directly impact our ability to scale sustainably and serve providers and patients nationwide.\n\n\n\n\nYOU WILL:\n\n - Run end-to-end product searches, from senior ICs to Director+ leaders, driving everything from role scoping to close and owning the narrative around candidate quality, funnel health, and search strategy\n\n - Partner closely with the CPO, VPs of Product and Design, and their leadership teams, advising on role definition, leveling, search design, talent bar, market dynamics, and how to run a predictable, inclusive hiring process\n\n - Architect structured search plans that diagnose bottlenecks early, set expectations, and give stakeholders clear visibility throughout the process\n\n - Design and execute targeted sourcing strategies that consistently deliver high-quality product talent\n\n - Use data to drive alignment and decisions, from setting funnel expectations to refining search approach based on real-time signal\n\n - Uplevel product hiring quality and consistency, helping teams clarify what “great” looks like, sharpening product competencies and case exercises, and reinforcing structured decision-making\n\n - Build market intelligence on the product talent landscape — compensation, org design, talent pools, and how peer companies structure and hire their product teams\n\n - Ensure best-in-class candidate experience, with executive-grade care for senior product leaders, where thoughtful communication, coaching, and white-glove touchpoints are essential\n\n - Collaborate with sourcers and coordination partners to ensure a seamless, high-quality search experience end-to-end\n\n\nYOU’D BE A GREAT FIT IF…\n\n - You bring 6+ years of full-cycle recruiting in high-growth, tech-enabled environments, with meaningful experience hiring senior, director, and VP-level product talent\n\n - You have deep experience recruiting product talent — Product Management and/or Product Design — and are comfortable running senior and executive-level searches\n\n - You operate as a trusted advisor to executives, influencing decisions through data, market insight, and structured thinking\n\n - You know how to untangle ambiguous or complex searches, build clarity, and drive a repeatable plan that produces predictable outcomes\n\n - You bring high agency and operational excellence—you run clean, structured searches that remove friction for both candidates and stakeholders\n\n - You think creatively about multi-channel sourcing, building senior product pipelines through research, relationship-building, and market mapping\n\n - You can assess product talent with credibility — you understand product craft well enough to calibrate a PM’s or designer’s scope, judgment, and impact\n\n - You communicate with clarity, presence, and executive polish, regardless of audience\n\n - You care deeply about raising the bar, running inclusive and consistent processes, and strengthening the hiring muscle across the organization\n\n\n\n\nCOMPENSATION\n\nThe expected base pay range for this position is $144,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"fc4279f7-98b3-4532-832d-07353491dada","title":"IT Engineer","department":"All Cost Centers","team":"Information Technology","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-09-04T01:26:41.925+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/fc4279f7-98b3-4532-832d-07353491dada","applyUrl":"https://jobs.ashbyhq.com/headway/fc4279f7-98b3-4532-832d-07353491dada/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About IT Engineering at Headway
Building a new mental healthcare system at Headway is only possible because of the scale and leverage that technology provides. The IT Engineering team is an essential function that builds operational efficiency into everything we do, giving our organization the tools needed to achieve our goals of reshaping mental healthcare. We own the identity, devices, business systems, and office technology that every Headwegian relies on, and we're expanding as Headway scales.
About this role
This is a role for someone who wants to be the person teammates escalate to and who wants to own a technical domain while doing it. About half your time is the escalation end of our support queue: the tickets the service desk hands up, which you resolve or triage yourself, plus the systemic patterns underneath them that are worth fixing for good. The rest is your own domain — the network and conference room AV across our three offices. That means owning the network health standard IT reports on company-wide, from proactive alerting to internet failover with no single point of failure, and owning the technology side of office-related projects from design through cutover. You'll move between people and systems all week, and the best version of this job turns what you learn helping people into the automation, monitoring, and runbooks that mean fewer people need help at all.
You'll love this role if you want to:
Own the escalation end of the support queue, taking what's escalated from the service desk to resolve or triage, and identifying systemic patterns for the IT Engineering team to design permanent solutions for.
Own a technical domain of your own: networking and conference room AV across three offices.
Own the metric, not just the tickets. The office network health standard IT reports company-wide is yours: proactive alerting in every office, internet failover with no single point of failure, and network hygiene held at zero aging issues.
Do work people feel. A meeting that starts on time, WiFi nobody has to think about — invisible when it's right, and impossible to miss when it isn't.
Split your time between people and systems. You'll help Headwegians directly, then turn what you learn from them into the automation, monitoring, and documentation that means fewer of them need help.
Use automation on real workflows rather than as a side project, and help decide how a team in a regulated environment does that safely.
Grow with a function that's scaling. IT Operations is expanding as Headway does, and the standards you set now are the ones the team will run on.
You'll be a good fit if you:
Have 3+ years of experience in IT at a distributed company, with a track record of resolving complex issues independently and being the person teammates escalate to.
Are comfortable carrying an escalation rotation, including occasional after-hours or event-day support for All Hands and office moves.
Have fluency in a cloud-managed network stack — Meraki or equivalent — including wireless, VLANs, access points, and multi-ISP failover, with opinions about how to design for resilience.
Want to deepen domain ownership of conference room AV at scale, ideally Zoom Rooms and Neat, including support for large hybrid all-hands, office relocations, and expansions.
Have hands-on administration experience across several of the following: Okta, Google Workspace, Zoom, Slack, Jira Service Management, and 1Password, plus a strong understanding of macOS, Windows, and ChromeOS.
Have experience with cross-functional partnership to ship office technology changes — in our case, with Workplace Experience, Security, and Employee Experience.
Reach for workflow automation as a multiplier on your own work and care about verifying what it produces before it touches production.
Think about blast radius before rolling out a change, validate by prototyping first, and turn what you fix into runbooks the rest of the team can run.
Bonus points for experience with procurement processes.
*Must be based within commuting distance to New York City and able to work on-site two days per week, with flexibility for additional on-site support as needed, and able to travel to our other offices quarterly or as required.
Tools we use:
Identity and access: Okta, 1Password
Collaboration: Google Workspace, Slack, Zoom
Service management: Jira Service Management
Network: Meraki
Conference room AV: Zoom Rooms, Neat
Endpoints: macOS, Windows, ChromeOS
Automation and AI: Tines, Claude, Glean
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout IT Engineering at Headway\n\nBuilding a new mental healthcare system at Headway is only possible because of the scale and leverage that technology provides. The IT Engineering team is an essential function that builds operational efficiency into everything we do, giving our organization the tools needed to achieve our goals of reshaping mental healthcare. We own the identity, devices, business systems, and office technology that every Headwegian relies on, and we're expanding as Headway scales.\n\nAbout this role\n\nThis is a role for someone who wants to be the person teammates escalate to and who wants to own a technical domain while doing it. About half your time is the escalation end of our support queue: the tickets the service desk hands up, which you resolve or triage yourself, plus the systemic patterns underneath them that are worth fixing for good. The rest is your own domain — the network and conference room AV across our three offices. That means owning the network health standard IT reports on company-wide, from proactive alerting to internet failover with no single point of failure, and owning the technology side of office-related projects from design through cutover. You'll move between people and systems all week, and the best version of this job turns what you learn helping people into the automation, monitoring, and runbooks that mean fewer people need help at all.\n\nYou'll love this role if you want to:\n\n - Own the escalation end of the support queue, taking what's escalated from the service desk to resolve or triage, and identifying systemic patterns for the IT Engineering team to design permanent solutions for.\n\n - Own a technical domain of your own: networking and conference room AV across three offices.\n\n - Own the metric, not just the tickets. The office network health standard IT reports company-wide is yours: proactive alerting in every office, internet failover with no single point of failure, and network hygiene held at zero aging issues.\n\n - Do work people feel. A meeting that starts on time, WiFi nobody has to think about — invisible when it's right, and impossible to miss when it isn't.\n\n - Split your time between people and systems. You'll help Headwegians directly, then turn what you learn from them into the automation, monitoring, and documentation that means fewer of them need help.\n\n - Use automation on real workflows rather than as a side project, and help decide how a team in a regulated environment does that safely.\n\n - Grow with a function that's scaling. IT Operations is expanding as Headway does, and the standards you set now are the ones the team will run on.\n\nYou'll be a good fit if you:\n\n - Have 3+ years of experience in IT at a distributed company, with a track record of resolving complex issues independently and being the person teammates escalate to.\n\n - Are comfortable carrying an escalation rotation, including occasional after-hours or event-day support for All Hands and office moves.\n\n - Have fluency in a cloud-managed network stack — Meraki or equivalent — including wireless, VLANs, access points, and multi-ISP failover, with opinions about how to design for resilience.\n\n - Want to deepen domain ownership of conference room AV at scale, ideally Zoom Rooms and Neat, including support for large hybrid all-hands, office relocations, and expansions.\n\n - Have hands-on administration experience across several of the following: Okta, Google Workspace, Zoom, Slack, Jira Service Management, and 1Password, plus a strong understanding of macOS, Windows, and ChromeOS.\n\n - Have experience with cross-functional partnership to ship office technology changes — in our case, with Workplace Experience, Security, and Employee Experience.\n\n - Reach for workflow automation as a multiplier on your own work and care about verifying what it produces before it touches production.\n\n - Think about blast radius before rolling out a change, validate by prototyping first, and turn what you fix into runbooks the rest of the team can run.\n\n - Bonus points for experience with procurement processes.\n\n*Must be based within commuting distance to New York City and able to work on-site two days per week, with flexibility for additional on-site support as needed, and able to travel to our other offices quarterly or as required.\n\nTools we use:\n\n - Identity and access: Okta, 1Password\n\n - Collaboration: Google Workspace, Slack, Zoom\n\n - Service management: Jira Service Management\n\n - Network: Meraki\n\n - Conference room AV: Zoom Rooms, Neat\n\n - Endpoints: macOS, Windows, ChromeOS\n\n - Automation and AI: Tines, Claude, Glean\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"da155921-7e3c-46ef-8613-cae349e0c1fb","title":"Principal, Clinical Program Development","department":"All Cost Centers","team":"Clinical","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-09T19:16:56.166+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/da155921-7e3c-46ef-8613-cae349e0c1fb","applyUrl":"https://jobs.ashbyhq.com/headway/da155921-7e3c-46ef-8613-cae349e0c1fb/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway is looking for a Principal, Clinical Program Development to build and run the clinical programs that expand how and where we deliver care. As Headway opens new referral channels, service lines, and specialty care offerings, each program needs a sound clinical design and the operational backbone to run safely at scale. That backbone includes protocols, triage and acuity criteria, escalation and crisis pathways, policies, and standard operating procedures (SOPs).
You'll be a senior individual contributor who owns clinical programs end to end. You'll design programs, put in place the policies and SOPs they need to operate, and drive them from launch to steady state with rigorous program management. That means plans, milestones, dependencies, resourcing, risks, and outcome reporting. Clinical leadership keeps final clinical decision rights. You'll work across Clinical Operations, Clinical Quality, Compliance, Legal, Product, Data, and more to turn a program design into something that works day to day.
If you're a clinician who has built, launched, and run clinical programs at scale, ideally in a tech-enabled environment, this is a rare chance to shape how care is delivered as Headway grows.
Design new clinical programs. Lead programs from needs assessment and evidence review through program design. Design covers target population and eligibility, care model, triage and acuity criteria, contact and documentation standards, escalation and crisis pathways, and success and safety measures.
Build the policies and SOPs each program needs to run. Identify the policy and procedure gaps a program creates. Write or revise policies, protocols, and SOPs with subject-matter experts, and move them through review and approval. Keep them current with version control, effective dates, and scheduled re-review. Make sure they reflect regulatory, payer, and accreditation requirements.
Run programs with strong program management. Own program plans, milestones, dependencies, owners, and resourcing across several concurrent programs. Track risks and issues, escalate early with a recommended path, and give clinical leadership and stakeholders clear status reporting.
Launch and operationalize. Work with Clinical Operations, Product, Design, and more to build program standards into workflows and tools, provider-facing materials, and training. Lead pilots and readiness checks before scaling.
Measure and improve. Partner with Data to set baselines and targets, track outcomes and safety signals, and recommend whether to iterate, scale, or sunset a program based on evidence.
Align programs with governance infrastructure. Present program designs, policies, and material changes to the relevant clinical governance bodies for decision. Route program-related clinical risks through existing risk processes. Advise on possible changes to governance structures that would benefit from updating that improves regulatory compliance and scalability.
An active clinical license as a master's-level therapist (LCSW, LPC, LMFT), a doctoral-level clinical psychologist (PhD/PsyD), or another psychiatric clinician (PMHNP-BC, MD/DO), with 7+ years of experience in mental health settings
A track record of building and launching clinical programs. You've taken a program from concept to steady operation and can speak to the care model, pathways, and outcomes.
Excellent program management. You've run several concurrent initiatives with clear plans, milestones, and reporting. You keep senior clinicians and cross-functional partners to their commitments without formal authority and without damaging the working relationship.
Experience writing the policies and SOPs that make programs run. You've authored or substantially revised clinical policies, protocols, or procedures and moved them through review and approval in a healthcare setting. Familiarity with regulatory, payer, or accreditation requirements is a plus.
Fluency with evidence-based practice. You can judge the strength of the evidence and turn it into practical standards that clinicians will follow.
A data-informed approach. You define outcome and safety measures, partner with data teams, and report progress in numbers.
Competence in leading projects that require cross functional collaboration and navigation of competing priorities.
A builder's instinct and comfort with ambiguity. You build durable programs from scratch and manage complexity without dropping details.
Motivation from the problem. You want to work on one of our generation's defining challenges: access to affordable, high-quality mental healthcare.
The expected base pay range for this position is $144,000 - $280,000, based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nHeadway is looking for a Principal, Clinical Program Development to build and run the clinical programs that expand how and where we deliver care. As Headway opens new referral channels, service lines, and specialty care offerings, each program needs a sound clinical design and the operational backbone to run safely at scale. That backbone includes protocols, triage and acuity criteria, escalation and crisis pathways, policies, and standard operating procedures (SOPs).\n\nYou'll be a senior individual contributor who owns clinical programs end to end. You'll design programs, put in place the policies and SOPs they need to operate, and drive them from launch to steady state with rigorous program management. That means plans, milestones, dependencies, resourcing, risks, and outcome reporting. Clinical leadership keeps final clinical decision rights. You'll work across Clinical Operations, Clinical Quality, Compliance, Legal, Product, Data, and more to turn a program design into something that works day to day.\n\nIf you're a clinician who has built, launched, and run clinical programs at scale, ideally in a tech-enabled environment, this is a rare chance to shape how care is delivered as Headway grows.\n\n\n\n\nYOU WILL\n\n - Design new clinical programs. Lead programs from needs assessment and evidence review through program design. Design covers target population and eligibility, care model, triage and acuity criteria, contact and documentation standards, escalation and crisis pathways, and success and safety measures.\n\n - Build the policies and SOPs each program needs to run. Identify the policy and procedure gaps a program creates. Write or revise policies, protocols, and SOPs with subject-matter experts, and move them through review and approval. Keep them current with version control, effective dates, and scheduled re-review. Make sure they reflect regulatory, payer, and accreditation requirements.\n\n - Run programs with strong program management. Own program plans, milestones, dependencies, owners, and resourcing across several concurrent programs. Track risks and issues, escalate early with a recommended path, and give clinical leadership and stakeholders clear status reporting.\n\n - Launch and operationalize. Work with Clinical Operations, Product, Design, and more to build program standards into workflows and tools, provider-facing materials, and training. Lead pilots and readiness checks before scaling.\n\n - Measure and improve. Partner with Data to set baselines and targets, track outcomes and safety signals, and recommend whether to iterate, scale, or sunset a program based on evidence.\n\n - Align programs with governance infrastructure. Present program designs, policies, and material changes to the relevant clinical governance bodies for decision. Route program-related clinical risks through existing risk processes. Advise on possible changes to governance structures that would benefit from updating that improves regulatory compliance and scalability.\n \n \n\n\nYOU’D BE A GREAT FIT IF YOU HAVE\n\n - An active clinical license as a master's-level therapist (LCSW, LPC, LMFT), a doctoral-level clinical psychologist (PhD/PsyD), or another psychiatric clinician (PMHNP-BC, MD/DO), with 7+ years of experience in mental health settings\n\n - A track record of building and launching clinical programs. You've taken a program from concept to steady operation and can speak to the care model, pathways, and outcomes.\n\n - Excellent program management. You've run several concurrent initiatives with clear plans, milestones, and reporting. You keep senior clinicians and cross-functional partners to their commitments without formal authority and without damaging the working relationship.\n\n - Experience writing the policies and SOPs that make programs run. You've authored or substantially revised clinical policies, protocols, or procedures and moved them through review and approval in a healthcare setting. Familiarity with regulatory, payer, or accreditation requirements is a plus.\n\n - Fluency with evidence-based practice. You can judge the strength of the evidence and turn it into practical standards that clinicians will follow.\n\n - A data-informed approach. You define outcome and safety measures, partner with data teams, and report progress in numbers.\n\n - Competence in leading projects that require cross functional collaboration and navigation of competing priorities.\n\n - A builder's instinct and comfort with ambiguity. You build durable programs from scratch and manage complexity without dropping details.\n\n - Motivation from the problem. You want to work on one of our generation's defining challenges: access to affordable, high-quality mental healthcare.\n\n\n\n\nCOMPENSATION:\n\nThe expected base pay range for this position is $144,000 - $280,000, based on a variety of factors including qualifications, experience, and geographic location.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"f4f2074d-ba04-44c3-802f-2add9fdc6388","title":"Director of GTM Finance ","department":"All Cost Centers","team":"Finance","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-26T17:50:38.591+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/f4f2074d-ba04-44c3-802f-2add9fdc6388","applyUrl":"https://jobs.ashbyhq.com/headway/f4f2074d-ba04-44c3-802f-2add9fdc6388/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway is deploying hundreds of millions in capital across two growth engines — provider acquisition and patient acquisition. On the one hand, the two engines are economically distinct — different funnels, different metrics, different payback profiles. On the other hand, there are deeply interrelated components between the motions that (1) make the Headway marketplace work and (2) drive our ability to build a better mental healthcare system that everyone can access.
We're looking for a Director of GTM Finance to drive our financial decision making for these two growth engines. You're responsible for capital deployment, evaluating our return on investment, and helping our business leaders make good growth decisions. Ultimately your work is a critical enabler to helping providers find Headway and patients find high quality care.
The revenue model and forecast. Own Headway's revenue model end to end – the driver-based architecture connecting providers, patients, funnel conversion, retention, and utilization to booked revenue.
Capital allocation and unit economics. Facilitate smart capital allocation decisions across provider growth and patient growth, through deep understanding of CAC, LTV, payback, and channel level performance.
Planning and capacity. Run annual planning and monthly forecasting across GTM functions. You own GTM headcount, ramp, and capacity planning in partner with business leadership.
Team and function building. Hire, coach, and grow a high-impact GTM Finance team. Set the analytical bar, define roles and DRIs, and build the infrastructure the function runs on – models, dashboards, agentic workflows, and reporting alongside the Data team.
You've owned the forecast and capital deployment for a growth business operating at meaningful scale.
You know growth economics cold, and you're obsessed with what's underneath the average. You move fluidly between a single channel's payback curve and the company-level view of where capital should go, building trust in business leadership on financial decision making. You make business leaders better at deciding, not just better at reporting.
You lead a team you'd want to work for. You've managed and grown teams, you set a high bar and coach to it, and you're genuinely energized by developing people.
You see AI as a competitive advantage for finance, not a feature to explore someday. You actively use AI tools to compress analysis and reporting cycles, sharpen scenario work, and get to insight faster — and you bring that orientation to how you build the function around you.
You bring structure to ambiguity — fast. You set a defensible assumption, name it as an assumption, revisit it when the data comes in, and leave every process more rigorous than you found it.
Compensation:
The expected base pay range for this position is $169,000-$265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nHeadway is deploying hundreds of millions in capital across two growth engines — provider acquisition and patient acquisition. On the one hand, the two engines are economically distinct — different funnels, different metrics, different payback profiles. On the other hand, there are deeply interrelated components between the motions that (1) make the Headway marketplace work and (2) drive our ability to build a better mental healthcare system that everyone can access.\n\n\n\nWe're looking for a Director of GTM Finance to drive our financial decision making for these two growth engines. You're responsible for capital deployment, evaluating our return on investment, and helping our business leaders make good growth decisions. Ultimately your work is a critical enabler to helping providers find Headway and patients find high quality care.\n\n\n\n\n\nWHAT YOU'LL OWN\n\n - The revenue model and forecast. Own Headway's revenue model end to end – the driver-based architecture connecting providers, patients, funnel conversion, retention, and utilization to booked revenue.\n\n - Capital allocation and unit economics. Facilitate smart capital allocation decisions across provider growth and patient growth, through deep understanding of CAC, LTV, payback, and channel level performance.\n\n - Planning and capacity. Run annual planning and monthly forecasting across GTM functions. You own GTM headcount, ramp, and capacity planning in partner with business leadership.\n\n - Team and function building. Hire, coach, and grow a high-impact GTM Finance team. Set the analytical bar, define roles and DRIs, and build the infrastructure the function runs on – models, dashboards, agentic workflows, and reporting alongside the Data team.\n\n\n\n\nYOU'D BE A GREAT FIT IF…\n\n - You've owned the forecast and capital deployment for a growth business operating at meaningful scale.\n\n - You know growth economics cold, and you're obsessed with what's underneath the average. You move fluidly between a single channel's payback curve and the company-level view of where capital should go, building trust in business leadership on financial decision making. You make business leaders better at deciding, not just better at reporting.\n\n - You lead a team you'd want to work for. You've managed and grown teams, you set a high bar and coach to it, and you're genuinely energized by developing people.\n\n - You see AI as a competitive advantage for finance, not a feature to explore someday. You actively use AI tools to compress analysis and reporting cycles, sharpen scenario work, and get to insight faster — and you bring that orientation to how you build the function around you.\n\n - You bring structure to ambiguity — fast. You set a defensible assumption, name it as an assumption, revisit it when the data comes in, and leave every process more rigorous than you found it.\n\nCompensation:\n\nThe expected base pay range for this position is $169,000-$265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"1ce49a72-441d-4ea8-99af-4df1fab3a731","title":"Director, Real Estate & Workplace","department":"All Cost Centers","team":"People","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-09-11T23:07:40.507+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/1ce49a72-441d-4ea8-99af-4df1fab3a731","applyUrl":"https://jobs.ashbyhq.com/headway/1ce49a72-441d-4ea8-99af-4df1fab3a731/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway is hiring a Director of Real Estate & Workplace to own the physical foundation of how we work — our offices in New York, San Francisco, and Seattle, and every decision about where we sit and what it feels like to be there. This person will own real estate strategy and transactions, our buildout program, in-house facilities management, and the entire employee office experience, reporting directly to our Chief People Officer.
This is not a maintenance role. Headway is scaling from ~900 to ~1,300 employees in 2026, and our footprint has to scale with it — which means negotiating leases, running buildouts, managing sub-tenants, and raising the bar on what our offices do for the people in them, all at once. You'll inherit an in-house facilities team spread across three offices, and you’ll partner closely with our exec team, Finance, Legal, IT, and People Operations to translate how Headway wants to work into the space we work in — and to hold the company accountable to what that space costs and what it returns.
End-to-end real estate strategy. Own portfolio strategy across New York, San Francisco, and Seattle: looking around the corner to project space needs against headcount growth, building the scenarios and financial models behind every footprint decision, and bringing the exec team decision-ready recommendations for real estate strategy.
Lease transactions and sub-tenants. Run the full lifecycle — market analysis, site selection, RFPs, letters of intent, negotiation, lease review, approvals, and signing — managing our brokers and landlord relationships throughout. You will also own our sublease strategy and sub-tenant relationships, from identifying underutilized space to placing it and managing sub-tenants through their occupancy.
Buildout and capital projects. Own every real-estate capital project: new construction, expansions, renovations, reconfigurations, and decommissions. Source and manage contractors, architects, and project managers; hold them to scope, schedule, and cost; and deliver on time and on budget with minimal disruption to the business.
Workplace strategy and employee experience. Own what it feels like to work in a Headway office — F&B, amenities, guest and visitor services, front-of-house, and all the details that make up an in-person experience. Develop and drive a workplace strategy that makes our offices somewhere people gravitate toward, and evolve it as we learn.
In-house facilities management. Own day-to-day operations across all three sites — building services, preventive and reactive maintenance, office services, space and seating planning — delivered by our own team, with the standards, playbooks, and service levels that keep quality scalable and consistent site to site.
Budget and accountability. Own the operating and capital budgets, and define the right metrics to measure success and progress – occupancy and utilization, cost per seat, sublease recovery, project delivery, vendor performance, and how employees actually feel about our offices.
You think in systems. You build the standards, operating rhythms, and metrics that make a function self-improving rather than dependent on you personally.
You can own real estate end to end. You've personally negotiated commercial office leases, run a buildout program, and managed sub-tenants — not overseen a broker who did it for you. You're fluent in real estate financial analysis, including lease accounting principles.
You have real command of facilities craft. You know how to find and source building contractors, evaluate their work, and hold them accountable. You see around the corner on office improvements, architecture, and leasing requirements — anticipating what a space will need before it becomes urgent.
You're obsessed with workplace experience. You have a point of view on what makes people want to be in an office, and a track record of developing, owning, and driving a workplace strategy that delivered it. You treat the office as a product, not a cost center.
You're an exceptional people manager. You've led a decentralized team across multiple offices, coaching and developing people who don't sit where you sit. You'll inherit an in-house facilities team and are energized by growing your team.
You're a credible partner to the exec team. You collaborate exceptionally well at the executive level and thrive in a collaborative environment.
You thrive in an AI-forward, high-velocity, high-agency environment. You see AI as a design principle rather than a bolt-on, you move fast without waiting to be told what to do, and you're comfortable owning outcomes with limited scaffolding.
You have 12+ years in corporate real estate, workplace operations, or facilities leadership, including multi-site responsibility, with at least 3 years managing people.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nHeadway is hiring a Director of Real Estate & Workplace to own the physical foundation of how we work — our offices in New York, San Francisco, and Seattle, and every decision about where we sit and what it feels like to be there. This person will own real estate strategy and transactions, our buildout program, in-house facilities management, and the entire employee office experience, reporting directly to our Chief People Officer.\n\nThis is not a maintenance role. Headway is scaling from ~900 to ~1,300 employees in 2026, and our footprint has to scale with it — which means negotiating leases, running buildouts, managing sub-tenants, and raising the bar on what our offices do for the people in them, all at once. You'll inherit an in-house facilities team spread across three offices, and you’ll partner closely with our exec team, Finance, Legal, IT, and People Operations to translate how Headway wants to work into the space we work in — and to hold the company accountable to what that space costs and what it returns.\n\n\n\nWHAT YOU'LL OWN\n\n - End-to-end real estate strategy. Own portfolio strategy across New York, San Francisco, and Seattle: looking around the corner to project space needs against headcount growth, building the scenarios and financial models behind every footprint decision, and bringing the exec team decision-ready recommendations for real estate strategy.\n\n - Lease transactions and sub-tenants. Run the full lifecycle — market analysis, site selection, RFPs, letters of intent, negotiation, lease review, approvals, and signing — managing our brokers and landlord relationships throughout. You will also own our sublease strategy and sub-tenant relationships, from identifying underutilized space to placing it and managing sub-tenants through their occupancy.\n\n - Buildout and capital projects. Own every real-estate capital project: new construction, expansions, renovations, reconfigurations, and decommissions. Source and manage contractors, architects, and project managers; hold them to scope, schedule, and cost; and deliver on time and on budget with minimal disruption to the business.\n\n - Workplace strategy and employee experience. Own what it feels like to work in a Headway office — F&B, amenities, guest and visitor services, front-of-house, and all the details that make up an in-person experience. Develop and drive a workplace strategy that makes our offices somewhere people gravitate toward, and evolve it as we learn.\n\n - In-house facilities management. Own day-to-day operations across all three sites — building services, preventive and reactive maintenance, office services, space and seating planning — delivered by our own team, with the standards, playbooks, and service levels that keep quality scalable and consistent site to site.\n\n - Budget and accountability. Own the operating and capital budgets, and define the right metrics to measure success and progress – occupancy and utilization, cost per seat, sublease recovery, project delivery, vendor performance, and how employees actually feel about our offices.\n\n\nYOU'D BE A GREAT FIT IF…\n\n - You think in systems. You build the standards, operating rhythms, and metrics that make a function self-improving rather than dependent on you personally.\n\n - You can own real estate end to end. You've personally negotiated commercial office leases, run a buildout program, and managed sub-tenants — not overseen a broker who did it for you. You're fluent in real estate financial analysis, including lease accounting principles.\n\n - You have real command of facilities craft. You know how to find and source building contractors, evaluate their work, and hold them accountable. You see around the corner on office improvements, architecture, and leasing requirements — anticipating what a space will need before it becomes urgent.\n\n - You're obsessed with workplace experience. You have a point of view on what makes people want to be in an office, and a track record of developing, owning, and driving a workplace strategy that delivered it. You treat the office as a product, not a cost center.\n\n - You're an exceptional people manager. You've led a decentralized team across multiple offices, coaching and developing people who don't sit where you sit. You'll inherit an in-house facilities team and are energized by growing your team.\n\n - You're a credible partner to the exec team. You collaborate exceptionally well at the executive level and thrive in a collaborative environment.\n\n - You thrive in an AI-forward, high-velocity, high-agency environment. You see AI as a design principle rather than a bolt-on, you move fast without waiting to be told what to do, and you're comfortable owning outcomes with limited scaffolding.\n\n - You have 12+ years in corporate real estate, workplace operations, or facilities leadership, including multi-site responsibility, with at least 3 years managing people.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"80b9e9d6-bcc7-499d-bc91-d5ca5ec3fdcd","title":"Strategic Finance Manager","department":"All Cost Centers","team":"Finance","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-09-14T21:52:42.602+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/80b9e9d6-bcc7-499d-bc91-d5ca5ec3fdcd","applyUrl":"https://jobs.ashbyhq.com/headway/80b9e9d6-bcc7-499d-bc91-d5ca5ec3fdcd/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Strategic Finance Manager
As we scale towards $1B+ in revenue — connecting patients to mental healthcare and building the infrastructure that makes that possible at scale — Strategic Finance is one of the most operationally influential seats in the company. The decisions that shape how we grow, where we invest, and how we measure success run through this team. Strategic Finance exists at Headway to make better decisions regarding where to put the next dollar and then to make sure we actually execute against those decisions.
You'll be a true business partner to leaders across Product, Sales, Marketing, Operations, People, and other corporate functions — close enough to their work to understand what actually drives results, and rigorous enough to translate that into forecasts, unit economics, and business cases that hold up. You'll own core parts of our planning and forecasting rhythm, and you'll be the person leadership turns to when a decision needs a clear-eyed financial answer.
This is a highly cross-functional role for someone who thrives at the intersection of financial analysis and strategic decision-making. We're looking for someone who wants to influence outcomes, not just report on them.
You will:
Partner with the business: Serve as an embedded finance business partner to 1-2 functions. You are responsible for translating business plans into financial plans and financial constraints into business tradeoffs.
Drive capital allocation: Build and pressure-test business cases for investments — these could range across product bets, sales and marketing, market expansion, headcount, vendor, or build-vs-buy decisions. You’ll track outcomes and unit economics, closing the loop with leadership on what worked.
Own planning & budgeting: Run the financial planning and monthly forecasting process end-to-end. Manage the operating budget with your partner teams — monthly reviews, variance analysis, and guidance.
Maintain forecasts and KPIs: Own and continuously improve understanding of the drivers of your part of the business. Help the business define the KPIs that matter and then work with Data to make them visible and trusted.
Bring AI into the workflow: Actively apply AI tools to drive faster insight, greater efficiency, and smarter decision-making — and help shape how the Finance team works as those tools evolve.
You'd be a great fit if:
You're excited to join a mission-driven company and use your financial skills to help scale access to mental healthcare.
You have 7+ years of experience, ideally blending Investment Banking, Consulting, or Private Equity/Venture Capital with a highly analytical Strategic Finance role at a fast-growing tech company.
You've owned the numbers or been a critical financial partner to a fast-growing business or product line.
You make the business better, not just the model. You embed with business partners, earn their trust quickly, and translate financial analysis into decisions that sharpen strategy and drive results.
You bring structure to ambiguity. You proactively seek context, solve open-ended problems, anticipate stakeholder needs, and stay flexible when priorities shift.
You communicate complex insights clearly. You tailor your message to the audience — finance vs. business partners — and make the takeaway impossible to miss.
You see AI as a competitive advantage, not a feature to explore someday. You actively use AI tools to be more efficient, sharpen your analysis, and make smarter calls.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nStrategic Finance Manager\n\nAs we scale towards $1B+ in revenue — connecting patients to mental healthcare and building the infrastructure that makes that possible at scale — Strategic Finance is one of the most operationally influential seats in the company. The decisions that shape how we grow, where we invest, and how we measure success run through this team. Strategic Finance exists at Headway to make better decisions regarding where to put the next dollar and then to make sure we actually execute against those decisions.\n\nYou'll be a true business partner to leaders across Product, Sales, Marketing, Operations, People, and other corporate functions — close enough to their work to understand what actually drives results, and rigorous enough to translate that into forecasts, unit economics, and business cases that hold up. You'll own core parts of our planning and forecasting rhythm, and you'll be the person leadership turns to when a decision needs a clear-eyed financial answer.\n\nThis is a highly cross-functional role for someone who thrives at the intersection of financial analysis and strategic decision-making. We're looking for someone who wants to influence outcomes, not just report on them.\n\nYou will:\n\n - Partner with the business: Serve as an embedded finance business partner to 1-2 functions. You are responsible for translating business plans into financial plans and financial constraints into business tradeoffs.\n\n - Drive capital allocation: Build and pressure-test business cases for investments — these could range across product bets, sales and marketing, market expansion, headcount, vendor, or build-vs-buy decisions. You’ll track outcomes and unit economics, closing the loop with leadership on what worked.\n\n - Own planning & budgeting: Run the financial planning and monthly forecasting process end-to-end. Manage the operating budget with your partner teams — monthly reviews, variance analysis, and guidance.\n\n - Maintain forecasts and KPIs: Own and continuously improve understanding of the drivers of your part of the business. Help the business define the KPIs that matter and then work with Data to make them visible and trusted.\n\n - Bring AI into the workflow: Actively apply AI tools to drive faster insight, greater efficiency, and smarter decision-making — and help shape how the Finance team works as those tools evolve.\n\nYou'd be a great fit if:\n\n - You're excited to join a mission-driven company and use your financial skills to help scale access to mental healthcare.\n\n - You have 7+ years of experience, ideally blending Investment Banking, Consulting, or Private Equity/Venture Capital with a highly analytical Strategic Finance role at a fast-growing tech company.\n\n - You've owned the numbers or been a critical financial partner to a fast-growing business or product line. \n\n - You make the business better, not just the model. You embed with business partners, earn their trust quickly, and translate financial analysis into decisions that sharpen strategy and drive results.\n\n - You bring structure to ambiguity. You proactively seek context, solve open-ended problems, anticipate stakeholder needs, and stay flexible when priorities shift.\n\n - You communicate complex insights clearly. You tailor your message to the audience — finance vs. business partners — and make the takeaway impossible to miss.\n\n - You see AI as a competitive advantage, not a feature to explore someday. You actively use AI tools to be more efficient, sharpen your analysis, and make smarter calls.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"a6071a97-4a7d-4094-93ea-7b2f86a6a067","title":"Senior Strategic Finance Manager","department":"All Cost Centers","team":"Finance","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-17T14:25:53.627+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/a6071a97-4a7d-4094-93ea-7b2f86a6a067","applyUrl":"https://jobs.ashbyhq.com/headway/a6071a97-4a7d-4094-93ea-7b2f86a6a067/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
As we scale towards $1B+ in revenue — connecting patients to mental healthcare and building the infrastructure that makes that possible at scale — Strategic Finance is one of the most operationally influential seats in the company. The decisions that shape how we grow, where we invest, and how we measure success run through this team. Strategic Finance exists at Headway to make better decisions regarding where to put the next dollar and then to make sure we actually execute against those decisions.
You'll be a true business partner to leaders across Product, Sales, Marketing, Operations, People, and other corporate functions — close enough to their work to understand what actually drives results, and rigorous enough to translate that into forecasts, unit economics, and business cases that hold up. You'll own core parts of our planning and forecasting rhythm, and you'll be the person leadership turns to when a decision needs a clear-eyed financial answer.
This is a highly cross-functional role for someone who thrives at the intersection of financial analysis and strategic decision-making. We're looking for someone who wants to influence outcomes, not just report on them.
You will:
Partner with the business: Serve as an embedded finance business partner to 1-2 functions. You are responsible for translating business plans into financial plans and financial constraints into business tradeoffs.
Drive capital allocation: Build and pressure-test business cases for investments — these could range across product bets, sales and marketing, market expansion, headcount, vendor, or build-vs-buy decisions. You’ll track outcomes and unit economics, closing the loop with leadership on what worked.
Own planning & budgeting: Run the financial planning and monthly forecasting process end-to-end. Manage the operating budget with your partner teams — monthly reviews, variance analysis, and guidance.
Maintain forecasts and KPIs: Own and continuously improve understanding of the drivers of your part of the business. Help the business define the KPIs that matter and then work with Data to make them visible and trusted.
Bring AI into the workflow: Actively apply AI tools to drive faster insight, greater efficiency, and smarter decision-making — and help shape how the Finance team works as those tools evolve.
You'd be a great fit if:
You're excited to join a mission-driven company and use your financial skills to help scale access to mental healthcare.
You have 9+ years of experience, ideally blending Investment Banking, Consulting, or Private Equity/Venture Capital with a highly analytical Strategic Finance role at a fast-growing tech company.
You've owned the numbers for a fast-growing business or product line — and you can point to decisions that went differently because of your work.
You make the business better, not just the model. You don't just partner with the business — you shape its strategy. You lead cross-functional work without authority, earn trust through delivery, and translate financial analysis into decisions that change what the business does next.
You bring structure to ambiguity. When the scope isn't defined, you define it. You proactively seek context, solve open-ended problems, and keep cross-functional groups moving with clarity even when the answer isn't settled.
You communicate complex insights clearly. You tailor your message to the audience — finance vs. business partners — and make the takeaway impossible to miss.
You see AI as a competitive advantage, not a feature to explore someday. You actively use AI tools to be more efficient, sharpen your analysis, and make smarter calls
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAs we scale towards $1B+ in revenue — connecting patients to mental healthcare and building the infrastructure that makes that possible at scale — Strategic Finance is one of the most operationally influential seats in the company. The decisions that shape how we grow, where we invest, and how we measure success run through this team. Strategic Finance exists at Headway to make better decisions regarding where to put the next dollar and then to make sure we actually execute against those decisions.\n\nYou'll be a true business partner to leaders across Product, Sales, Marketing, Operations, People, and other corporate functions — close enough to their work to understand what actually drives results, and rigorous enough to translate that into forecasts, unit economics, and business cases that hold up. You'll own core parts of our planning and forecasting rhythm, and you'll be the person leadership turns to when a decision needs a clear-eyed financial answer.\n\nThis is a highly cross-functional role for someone who thrives at the intersection of financial analysis and strategic decision-making. We're looking for someone who wants to influence outcomes, not just report on them.\n\nYou will:\n\n - Partner with the business: Serve as an embedded finance business partner to 1-2 functions. You are responsible for translating business plans into financial plans and financial constraints into business tradeoffs.\n\n - Drive capital allocation: Build and pressure-test business cases for investments — these could range across product bets, sales and marketing, market expansion, headcount, vendor, or build-vs-buy decisions. You’ll track outcomes and unit economics, closing the loop with leadership on what worked.\n\n - Own planning & budgeting: Run the financial planning and monthly forecasting process end-to-end. Manage the operating budget with your partner teams — monthly reviews, variance analysis, and guidance.\n\n - Maintain forecasts and KPIs: Own and continuously improve understanding of the drivers of your part of the business. Help the business define the KPIs that matter and then work with Data to make them visible and trusted.\n\n - Bring AI into the workflow: Actively apply AI tools to drive faster insight, greater efficiency, and smarter decision-making — and help shape how the Finance team works as those tools evolve.\n\n\n\nYou'd be a great fit if:\n\n - You're excited to join a mission-driven company and use your financial skills to help scale access to mental healthcare.\n\n - You have 9+ years of experience, ideally blending Investment Banking, Consulting, or Private Equity/Venture Capital with a highly analytical Strategic Finance role at a fast-growing tech company.\n\n - You've owned the numbers for a fast-growing business or product line — and you can point to decisions that went differently because of your work. \n\n - You make the business better, not just the model. You don't just partner with the business — you shape its strategy. You lead cross-functional work without authority, earn trust through delivery, and translate financial analysis into decisions that change what the business does next.\n\n - You bring structure to ambiguity. When the scope isn't defined, you define it. You proactively seek context, solve open-ended problems, and keep cross-functional groups moving with clarity even when the answer isn't settled.\n\n - You communicate complex insights clearly. You tailor your message to the audience — finance vs. business partners — and make the takeaway impossible to miss.\n\n - You see AI as a competitive advantage, not a feature to explore someday. You actively use AI tools to be more efficient, sharpen your analysis, and make smarter calls\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"8342802b-4ebf-4c36-b878-4d3f2f359b9d","title":"Senior Product Designer, Search Results","department":"All Cost Centers","team":"Product Design","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"Remote","address":{"postalAddress":{"addressCountry":"United States"}}}],"publishedAt":"2026-09-17T16:38:33.062+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/8342802b-4ebf-4c36-b878-4d3f2f359b9d","applyUrl":"https://jobs.ashbyhq.com/headway/8342802b-4ebf-4c36-b878-4d3f2f359b9d/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
One of the most overwhelming parts of finding a therapist comes after you've already shared what you're looking for: asking \"which one of these qualified providers is actually right for me?\" and deciding who to dive deeper with.
You'll design the search results page and the provider cards on it: how results are tiered, what a card says and in what order, how we explain why this person was picked for you, what happens when there are only two options instead of forty. You'll work inside the Patient Onboarding pod with a Staff Product Designer, a PM, an engineering manager, and a researcher, and closely with the team that computes provider relevance.
The work is fast and it is measured. This pod runs live experiments continuously, so you'll see patients respond to your decisions in days. You'll be expected to iterate on a shipped surface for weeks at a time rather than designing something once and handing it off, and to hold a high craft bar while doing it.
Our design team works AI-first. Designers use Claude Code and Cursor to prototype, ideate, and ship improvements to our codebase. We want designers who already work this way and treat AI as a primary part of their practice.
Own design for the patient search results experience: results tiering, provider cards, match explanations, filters and sort, and the sparse and empty states that can dissuade someone from care.
Design and run sustained experiments on a conversion-critical surface: frame the hypothesis, design the variants, read the results, and decide the next iteration.
Shape how a provider's style and experience get expressed to a patient, partnering with the Ranking team on what signal exists and with the Profiles team on where it leads.
Bring a point of view on what search results should become, and turn it into shippable increments with your PM and EM.
Work directly with research and data to understand why patients hesitate, run research yourself when needed, and design for the patient who genuinely does not know what they want yet.
Raise the craft bar on one of Headway's highest-traffic patient surfaces, and evolve our design system where it does not yet meet our needs.
Prototype in code and AI tools so the team can react to something real instead of a static mock.
You have 5-8 Years of experience designing consumer products, with end-to-end ownership of a live surface people use every day.
Your portfolio shows mature, shipped craft on something dense and information-heavy.
You have iterated on a conversion-critical surface over months and can talk honestly about what failed and what worked.
You are comfortable with numbers and skeptical of them: you can say what you'd measure and also what that measure would miss.
You have opinions about what to remove. On a page whose core problem is too much choice, restraint is the craft.
You partner with PM and engineering as peers, share work before it is finished, and hold a position under pressure without getting brittle.
AI tools are already part of how you work. You can say where they helped, where they were wrong, and what you overrode.
Experience with marketplaces, search, discovery surfaces, or healthcare is a bonus rather than a requirement.
Compensation
The expected base pay range for this position is $180,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE TEAM & ROLE:\n\nOne of the most overwhelming parts of finding a therapist comes after you've already shared what you're looking for: asking \"which one of these qualified providers is actually right for me?\" and deciding who to dive deeper with.\n\nYou'll design the search results page and the provider cards on it: how results are tiered, what a card says and in what order, how we explain why this person was picked for you, what happens when there are only two options instead of forty. You'll work inside the Patient Onboarding pod with a Staff Product Designer, a PM, an engineering manager, and a researcher, and closely with the team that computes provider relevance.\n\nThe work is fast and it is measured. This pod runs live experiments continuously, so you'll see patients respond to your decisions in days. You'll be expected to iterate on a shipped surface for weeks at a time rather than designing something once and handing it off, and to hold a high craft bar while doing it.\n\nOur design team works AI-first. Designers use Claude Code and Cursor to prototype, ideate, and ship improvements to our codebase. We want designers who already work this way and treat AI as a primary part of their practice.\n\n\n\n\nYOU WILL:\n\n - Own design for the patient search results experience: results tiering, provider cards, match explanations, filters and sort, and the sparse and empty states that can dissuade someone from care.\n\n - Design and run sustained experiments on a conversion-critical surface: frame the hypothesis, design the variants, read the results, and decide the next iteration.\n\n - Shape how a provider's style and experience get expressed to a patient, partnering with the Ranking team on what signal exists and with the Profiles team on where it leads.\n\n - Bring a point of view on what search results should become, and turn it into shippable increments with your PM and EM.\n\n - Work directly with research and data to understand why patients hesitate, run research yourself when needed, and design for the patient who genuinely does not know what they want yet.\n\n - Raise the craft bar on one of Headway's highest-traffic patient surfaces, and evolve our design system where it does not yet meet our needs.\n\n - Prototype in code and AI tools so the team can react to something real instead of a static mock.\n\n\nYOU'D BE A GREAT FIT IF:\n\n - You have 5-8 Years of experience designing consumer products, with end-to-end ownership of a live surface people use every day.\n\n - Your portfolio shows mature, shipped craft on something dense and information-heavy.\n\n - You have iterated on a conversion-critical surface over months and can talk honestly about what failed and what worked.\n\n - You are comfortable with numbers and skeptical of them: you can say what you'd measure and also what that measure would miss.\n\n - You have opinions about what to remove. On a page whose core problem is too much choice, restraint is the craft.\n\n - You partner with PM and engineering as peers, share work before it is finished, and hold a position under pressure without getting brittle.\n\n - AI tools are already part of how you work. You can say where they helped, where they were wrong, and what you overrode.\n\n - Experience with marketplaces, search, discovery surfaces, or healthcare is a bonus rather than a requirement.\n\nCompensation\n\nThe expected base pay range for this position is $180,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"dd8fd8f1-ef3a-4212-96f6-a94bca1e428f","title":"Vendor Operations Lead, CX","department":"All Cost Centers","team":"Operations","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-17T01:39:19.898+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/dd8fd8f1-ef3a-4212-96f6-a94bca1e428f","applyUrl":"https://jobs.ashbyhq.com/headway/dd8fd8f1-ef3a-4212-96f6-a94bca1e428f/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the Team & Role
Headway is looking for an experienced Vendor Operations Lead to own our patient-facing BPO partnerships and drive results. The person in this role will help scale the programs that connect people with mental health care as Headway grows. Our Customer Experience team is the tip of the spear that will make affordable mental health care a reality for millions, and you will be there to shape the experience patients have when they first reach out.
In this position, you will bring a bias for action to a fast-moving, high-volume operation. You'll manage day-to-day partner performance, hold our BPO partners to clear standards, and be the main point of contact between the BPO and our internal teams. You'll work closely with partner leadership to improve conversion, so more patients who reach out leave with an appointment, while keeping quality and service strong.
The person in this role will have the opportunity to build the systems, processes and structure a fast-growing program needs. You'll play a pivotal role in strengthening the foundation behind key metrics like conversion, quality, responsiveness and patient satisfaction.
You Will
Own day-to-day BPO partner performance, including tracking results against goals and leading improvement initiatives.
Serve as the main point of contact between our BPO partners and internal teams, keeping priorities and expectations aligned.
Meet regularly with BPO leadership to address ongoing challenges and keep performance moving toward goal.
Use data to spot trends, find root causes, and turn insights into clear action plans.
Partner with cross-functional teams to make sure BPO partners have what they need to succeed.
Build and improve the processes and structure that let our programs scale.
Contribute to the short, medium and long-term strategy for Headway's BPO operations.
You’d be a great fit if…
You've worked in contact center or CX operations for 4+ years and have a strong understanding of its metrics, processes and tools.
You have experience managing BPO or outsourced teams, and you know how to build a respectful partnership while holding partners accountable for results.
You're analytically minded and use data to understand why performance changed and what to do about it.
You have a track record of improving operations and building structure where none existed.
You're operationally excellent and unflappable in a fast-moving environment.
You seek an environment that fosters growth through open feedback and high autonomy.
You're motivated by the opportunity to make an impact on one of our generation's defining problems: making mental health care accessible and affordable.
Bonus: you've managed BPO teams in a sales, conversion or retention capacity.
This is a full-time position open to candidates across all US geographic locations. Headway employees work remotely across the US, with the option to work from our offices in New York City or San Francisco.
Candidates must have a quiet, private work space equipped with high-speed internet to fulfill shifts.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the Team & Role\n\nHeadway is looking for an experienced Vendor Operations Lead to own our patient-facing BPO partnerships and drive results. The person in this role will help scale the programs that connect people with mental health care as Headway grows. Our Customer Experience team is the tip of the spear that will make affordable mental health care a reality for millions, and you will be there to shape the experience patients have when they first reach out.\n\nIn this position, you will bring a bias for action to a fast-moving, high-volume operation. You'll manage day-to-day partner performance, hold our BPO partners to clear standards, and be the main point of contact between the BPO and our internal teams. You'll work closely with partner leadership to improve conversion, so more patients who reach out leave with an appointment, while keeping quality and service strong.\n\nThe person in this role will have the opportunity to build the systems, processes and structure a fast-growing program needs. You'll play a pivotal role in strengthening the foundation behind key metrics like conversion, quality, responsiveness and patient satisfaction.\n\nYou Will\n\n - Own day-to-day BPO partner performance, including tracking results against goals and leading improvement initiatives.\n\n - Serve as the main point of contact between our BPO partners and internal teams, keeping priorities and expectations aligned.\n\n - Meet regularly with BPO leadership to address ongoing challenges and keep performance moving toward goal.\n\n - Use data to spot trends, find root causes, and turn insights into clear action plans.\n\n - Partner with cross-functional teams to make sure BPO partners have what they need to succeed.\n\n - Build and improve the processes and structure that let our programs scale.\n\n - Contribute to the short, medium and long-term strategy for Headway's BPO operations.\n\nYou’d be a great fit if…\n\n - You've worked in contact center or CX operations for 4+ years and have a strong understanding of its metrics, processes and tools.\n\n - You have experience managing BPO or outsourced teams, and you know how to build a respectful partnership while holding partners accountable for results.\n\n - You're analytically minded and use data to understand why performance changed and what to do about it.\n\n - You have a track record of improving operations and building structure where none existed.\n\n - You're operationally excellent and unflappable in a fast-moving environment.\n\n - You seek an environment that fosters growth through open feedback and high autonomy.\n\n - You're motivated by the opportunity to make an impact on one of our generation's defining problems: making mental health care accessible and affordable.\n\n - Bonus: you've managed BPO teams in a sales, conversion or retention capacity.\n\nThis is a full-time position open to candidates across all US geographic locations. Headway employees work remotely across the US, with the option to work from our offices in New York City or San Francisco. \n\nCandidates must have a quiet, private work space equipped with high-speed internet to fulfill shifts.\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"2abd5bdf-365f-48ef-9adc-e00ad19dddd7","title":"Staff Quantitative Researcher (Market Research)","department":"All Cost Centers","team":"Product Design","employmentType":"FullTime","location":"New York, NY","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-09-21T20:02:44.929+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/2abd5bdf-365f-48ef-9adc-e00ad19dddd7","applyUrl":"https://jobs.ashbyhq.com/headway/2abd5bdf-365f-48ef-9adc-e00ad19dddd7/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
We are looking for a skilled and experienced quantitative Staff Market Researcher to join our team and support Headway's mission to build a new mental healthcare system that everyone can access. In this role, you will be a strategic partner, utilizing a primarily quantitative or mixed methods approach, to uncover critical insights about our customers and our market. You will conduct research to inform business and marketing strategies, helping us identify and unlock significant growth and differentiated product opportunities. You will also be responsible for maintaining our brand and sentiment measurement program, combining signals across channels to drive actions to improve our products.
Lead our end-to-end market research strategy, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.
Employ a quantitative research skillset to develop a comprehensive understanding of our users and our market. You will be expected to serve as both a survey and statistical analysis expert for the Research team, employing advanced methods (e.g. DCM) where needed.
Establish and run an impactful brand and sentiment measurement program, taking in multiple sources of data to synthesize, identify trends, and make recommendations across business organizations.
Act as a strategic thought partner to business leaders, helping them define problem spaces and inform the development of new investments.
Drive a culture of research and user-centricity across the organization by evangelizing research findings and promoting a deep understanding of our customers.
Mentor and provide guidance to junior researchers, helping to build and scale our research practice.
A PhD + 4 years of industry market research experience (ideally with experience in a fast-moving tech environment).
Or a Masters + 7 years
Or a Bachelors + 9 years
Expertise in advanced quantitative market research methodologies.
A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact from quantitative research.
Experience in tracking survey research programs.
Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.
Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams.
A self-starter who is innately curious about human behavior and passionate about solving complex problems.
The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nWe are looking for a skilled and experienced quantitative Staff Market Researcher to join our team and support Headway's mission to build a new mental healthcare system that everyone can access. In this role, you will be a strategic partner, utilizing a primarily quantitative or mixed methods approach, to uncover critical insights about our customers and our market. You will conduct research to inform business and marketing strategies, helping us identify and unlock significant growth and differentiated product opportunities. You will also be responsible for maintaining our brand and sentiment measurement program, combining signals across channels to drive actions to improve our products.\n\n\n\n\nCORE RESPONSIBILITIES\n\n - Lead our end-to-end market research strategy, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.\n\n - Employ a quantitative research skillset to develop a comprehensive understanding of our users and our market. You will be expected to serve as both a survey and statistical analysis expert for the Research team, employing advanced methods (e.g. DCM) where needed.\n\n - Establish and run an impactful brand and sentiment measurement program, taking in multiple sources of data to synthesize, identify trends, and make recommendations across business organizations.\n\n - Act as a strategic thought partner to business leaders, helping them define problem spaces and inform the development of new investments.\n\n - Drive a culture of research and user-centricity across the organization by evangelizing research findings and promoting a deep understanding of our customers.\n\n - Mentor and provide guidance to junior researchers, helping to build and scale our research practice.\n\n\n\n\nKEY SKILLS AND QUALIFICATIONS\n\n - A PhD + 4 years of industry market research experience (ideally with experience in a fast-moving tech environment).\n \n - Or a Masters + 7 years\n \n - Or a Bachelors + 9 years\n\n - Expertise in advanced quantitative market research methodologies.\n\n - A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact from quantitative research.\n\n - Experience in tracking survey research programs.\n\n - Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.\n\n - Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams.\n\n - A self-starter who is innately curious about human behavior and passionate about solving complex problems.\n\n\n\n\nCOMPENSATION & BENEFITS:\n\nThe expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"acfd827b-22f6-4229-aede-ee300c30a743","title":"Staff Product Manager, Provider Activation","department":"All Cost Centers","team":"Product Management","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-09-22T16:23:54.723+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/acfd827b-22f6-4229-aede-ee300c30a743","applyUrl":"https://jobs.ashbyhq.com/headway/acfd827b-22f6-4229-aede-ee300c30a743/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About Provider Growth at Headway
The Provider Growth team owns the full lifecycle of how therapists find, join, and build their practice on Headway, from awareness through understanding the platform and seeing a healthy volume of patients in the first 90 days. We sit at the heart of Headway's business: a provider who is active and seeing patients is the engine of everything we do.
About This Role
We're hiring a Staff Product Manager to own provider activation. This person is responsible for educating new providers on how to be successful with Headway, helping them migrate their patients onto the platform, and ensuring we maximize the volume of high-quality appointments they have in their early tenure. This is one of the highest-leverage but least-invested-in areas of the product, core to driving provider sentiment, retention, and referral, alongside the core monetization moment.
What You'll Own
Own the provider activation funnel, identify the stages that matter within activation and the thresholds that lead to high-quality retention
Build the strategy to drive the volume of activated providers and appointments per new provider, leading to growth in provider retention and LTV
Partner closely with other teams — including sales, CX, pricing, ranking, provider experience, and more — to ensure activation is effective, simple, and delightful
Drive porting: the tools, flows, and incentives that help providers bring their existing patients to Headway
Develop a well-segmented onboarding journey to build trust and confidence with new providers
Define the team's strategy, OKRs, and roadmap
You'd be a great fit if…
You've owned a complex growth or activation motion that required users to do real work and where impact was very closely tied to revenue
You learn fast and can build a point of view on the connection between specific customer needs, user experience, and business outcomes
You've influenced teams you don't manage — sales, CX, finance, pricing — and can drive alignment across competing priorities to maximize company-wide impact while building healthy relationships
You're curious and someone who dives deep to build fluency and expertise
You can make decisions, drive iterative progress without perfect information, and bring others on the journey
Compensation:
The expected base pay range for this position is $265,200 - $331,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout Provider Growth at Headway\n\nThe Provider Growth team owns the full lifecycle of how therapists find, join, and build their practice on Headway, from awareness through understanding the platform and seeing a healthy volume of patients in the first 90 days. We sit at the heart of Headway's business: a provider who is active and seeing patients is the engine of everything we do.\n\n\n\nAbout This Role\n\nWe're hiring a Staff Product Manager to own provider activation. This person is responsible for educating new providers on how to be successful with Headway, helping them migrate their patients onto the platform, and ensuring we maximize the volume of high-quality appointments they have in their early tenure. This is one of the highest-leverage but least-invested-in areas of the product, core to driving provider sentiment, retention, and referral, alongside the core monetization moment.\n\n\n\nWhat You'll Own\n\n - Own the provider activation funnel, identify the stages that matter within activation and the thresholds that lead to high-quality retention\n\n - Build the strategy to drive the volume of activated providers and appointments per new provider, leading to growth in provider retention and LTV\n\n - Partner closely with other teams — including sales, CX, pricing, ranking, provider experience, and more — to ensure activation is effective, simple, and delightful\n\n - Drive porting: the tools, flows, and incentives that help providers bring their existing patients to Headway\n\n - Develop a well-segmented onboarding journey to build trust and confidence with new providers\n\n - Define the team's strategy, OKRs, and roadmap\n\nYou'd be a great fit if…\n\n - You've owned a complex growth or activation motion that required users to do real work and where impact was very closely tied to revenue\n\n - You learn fast and can build a point of view on the connection between specific customer needs, user experience, and business outcomes\n\n - You've influenced teams you don't manage — sales, CX, finance, pricing — and can drive alignment across competing priorities to maximize company-wide impact while building healthy relationships\n\n - You're curious and someone who dives deep to build fluency and expertise\n\n - You can make decisions, drive iterative progress without perfect information, and bring others on the journey\n\nCompensation:\n\nThe expected base pay range for this position is $265,200 - $331,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"ca065802-07db-449d-983d-8239958d2f07","title":"Director, People Operations","department":"All Cost Centers","team":"People","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-10-16T20:51:14.893+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/ca065802-07db-449d-983d-8239958d2f07","applyUrl":"https://jobs.ashbyhq.com/headway/ca065802-07db-449d-983d-8239958d2f07/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway's People function has scaled quickly, and we're now building for our next phase of growth. We're hiring a Director, People Operations to lead the programs that shape our employees' day-to-day experience — benefits strategy and administration, immigration and leave, payroll, and the Workday roadmap and automation. This is a high-impact role with real ownership: you'll set the direction for how these functions scale alongside the company.
You'll report to the Director of Total Rewards and Operations, lead a high-performing team, and partner closely with Finance and Legal. You'll also have a genuine seat at the table in shaping People strategy — this role is as much about influencing the function's future as it is about running it well today.
You Will...
Own Headway's benefits strategy end-to-end. Assess our funding model and programming, and design and implement a refreshed strategy for our next phase of growth
Redesign employee support for leave, carrier/claims issues, general benefits questions and immigration to be both high-touch and scalable
Ensure accurate, timely payroll delivery that stays compliant across all states where Headway operates
Lead a proactive overhaul of employee policies and partner with the People Ops leader to streamline employee recordkeeping
Set the strategic roadmap for People Systems (primarily Workday) and partner with Human Intelligence and People Analytics to build agentic, self-service \"front door\" capabilities
Rebuild contingent worker lifecycle operations on automated foundations. Systematically replace manual, error-prone workflows with automated, AI-native ones across onboarding, offboarding, extensions, and conversions. Measure the reduction in manual effort and escalations over time
Drive change adoption. Bring the People team and broader organization along through program and workflow changes; build the training, documentation, and enablement that make new tools, programs and workflows actually stick. Measure impact over time
Coach and develop a high performing team of Managers and Associates
You'd Be a Great Fit If…
You have 10+ years of experience in People Operations or Total Rewards and at least 5 years managing and developing an exceptional team
You've rebuilt People workflows and support systems on automated foundations. You can point to workflows where you eliminated meaningful manual effort, reduced error rates, or improved SLAs through automation
You're fluent in modern data and automation tooling, and you understand how AI fits into the infrastructure layer of People programs — not as flashy features, but as durable, reliable process improvements
You translate ambiguous business needs into a sequenced roadmap. You don't just react to requests, you anticipate what's coming and build for it
You can communicate with clarity across audiences: crisp problem statements and solutions for leaders, specific and actionable guidance for team members
You function well in a fast-paced environment, having experience managing workflows and data for thousands of employees and handling rapid scaling
You collaborate and build credibility across the organization through effective communication, strong relationships and delivery of genuine insights
You are highly organized and have a proven track record of managing highly complex, cross-functional projects with diverse stakeholders
Familiarity with HR technology platforms (Workday, Ashby, etc.) and their integration and API capabilities is a meaningful advantage
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nHeadway's People function has scaled quickly, and we're now building for our next phase of growth. We're hiring a Director, People Operations to lead the programs that shape our employees' day-to-day experience — benefits strategy and administration, immigration and leave, payroll, and the Workday roadmap and automation. This is a high-impact role with real ownership: you'll set the direction for how these functions scale alongside the company.\n\nYou'll report to the Director of Total Rewards and Operations, lead a high-performing team, and partner closely with Finance and Legal. You'll also have a genuine seat at the table in shaping People strategy — this role is as much about influencing the function's future as it is about running it well today.\n\n\n\nYou Will...\n\n - Own Headway's benefits strategy end-to-end. Assess our funding model and programming, and design and implement a refreshed strategy for our next phase of growth\n\n - Redesign employee support for leave, carrier/claims issues, general benefits questions and immigration to be both high-touch and scalable\n\n - Ensure accurate, timely payroll delivery that stays compliant across all states where Headway operates\n\n - Lead a proactive overhaul of employee policies and partner with the People Ops leader to streamline employee recordkeeping\n\n - Set the strategic roadmap for People Systems (primarily Workday) and partner with Human Intelligence and People Analytics to build agentic, self-service \"front door\" capabilities\n\n - Rebuild contingent worker lifecycle operations on automated foundations. Systematically replace manual, error-prone workflows with automated, AI-native ones across onboarding, offboarding, extensions, and conversions. Measure the reduction in manual effort and escalations over time\n\n - Drive change adoption. Bring the People team and broader organization along through program and workflow changes; build the training, documentation, and enablement that make new tools, programs and workflows actually stick. Measure impact over time\n\n - Coach and develop a high performing team of Managers and Associates\n\nYou'd Be a Great Fit If…\n\n - You have 10+ years of experience in People Operations or Total Rewards and at least 5 years managing and developing an exceptional team\n\n - You've rebuilt People workflows and support systems on automated foundations. You can point to workflows where you eliminated meaningful manual effort, reduced error rates, or improved SLAs through automation\n\n - You're fluent in modern data and automation tooling, and you understand how AI fits into the infrastructure layer of People programs — not as flashy features, but as durable, reliable process improvements\n\n - You translate ambiguous business needs into a sequenced roadmap. You don't just react to requests, you anticipate what's coming and build for it\n\n - You can communicate with clarity across audiences: crisp problem statements and solutions for leaders, specific and actionable guidance for team members\n\n - You function well in a fast-paced environment, having experience managing workflows and data for thousands of employees and handling rapid scaling\n\n - You collaborate and build credibility across the organization through effective communication, strong relationships and delivery of genuine insights\n\n - You are highly organized and have a proven track record of managing highly complex, cross-functional projects with diverse stakeholders\n\n - Familiarity with HR technology platforms (Workday, Ashby, etc.) and their integration and API capabilities is a meaningful advantage\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"2b9c3482-4474-4f99-990c-35b2c8912af4","title":"Chief of Staff, Clinical","department":"All Cost Centers","team":"Clinical","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-16T16:01:46.158+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/2b9c3482-4474-4f99-990c-35b2c8912af4","applyUrl":"https://jobs.ashbyhq.com/headway/2b9c3482-4474-4f99-990c-35b2c8912af4/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the Role
Headway is hiring a Chief of Staff for its Clinical organization. This team sets the quality and clinical standards for care delivered by tens of thousands of clinicians, and ensures our products are clinically sound, ethically designed, compliant with evolving standards, and aligned with best practices in patient safety and quality. As Headway grows from a growth-stage company into a lasting institution, the Clinical team is taking on more cross-functional work, and that work is getting more complex.
You'll be the operating layer that makes that work run. You'll partner directly with the Head of Clinical and the Clinical leadership team to turn strategy into clear goals with owners and dates, then make sure the work gets done. You'll run the Clinical org's operating rhythm and lead initiatives that don't have a natural home. This is not a coordinator role, and you won't own a clinical program. You'll own how work moves through a high-functioning, mission-critical organization.
Drive cross-functional initiatives. Turn unclear, high-priority work into plans with owners and milestones. See it through across Clinical, Product, Engineering, Legal and Compliance, Marketing and Operations. Raise blockers early, and close the gap between what was decided and what actually happens.
Own the Clinical team's operating rhythm. Design and run leadership and all-team meetings. Run the OKR process and the quarterly and annual planning calendar. Plan and run onsites from start to finish.
Connect the team. Spot misalignment early, and help leaders agree on direction before it costs a quarter.
Make trade-offs visible. Bring the Head of Clinical and leadership team options, costs and a recommendation, so priority calls are made in the open.
Write for leadership. Draft decision memos, planning docs and first drafts of org-wide communications.
Build processes that last. This includes clinical governance work such as committee structure, charters, SOPs, and risk tracking. Then check that the processes are working.
Take on urgent, unplanned asks without losing momentum on the bigger work.
You have 5+ years in operations, program management, strategy or a Chief of Staff role in tech.
You've worked in healthcare, preferably at a late-stage, high-growth company (~500–1,500 employees) where the informal way of working had broken and the formal one was still being built.
You're an exceptional program manager. You can track many workstreams at once and know which one is at risk before anyone tells you.
You're an excellent writer, including writing in someone else's voice.
You lead through influence, not authority. You've quickly learned the work of teams outside your expertise and built processes they actually adopted.
You bring structure to ambiguity without slowing things down.
Independently Licensed Therapist (LPC, LCSW, PhD, or PsyD)
Experience in management consulting
Experience working with AI tools or in an AI-native way
The expected base pay range for this position is $180,000-$225,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the Role\n\nHeadway is hiring a Chief of Staff for its Clinical organization. This team sets the quality and clinical standards for care delivered by tens of thousands of clinicians, and ensures our products are clinically sound, ethically designed, compliant with evolving standards, and aligned with best practices in patient safety and quality. As Headway grows from a growth-stage company into a lasting institution, the Clinical team is taking on more cross-functional work, and that work is getting more complex.\n\nYou'll be the operating layer that makes that work run. You'll partner directly with the Head of Clinical and the Clinical leadership team to turn strategy into clear goals with owners and dates, then make sure the work gets done. You'll run the Clinical org's operating rhythm and lead initiatives that don't have a natural home. This is not a coordinator role, and you won't own a clinical program. You'll own how work moves through a high-functioning, mission-critical organization.\n\n\n\n\nYOU WILL\n\n - Drive cross-functional initiatives. Turn unclear, high-priority work into plans with owners and milestones. See it through across Clinical, Product, Engineering, Legal and Compliance, Marketing and Operations. Raise blockers early, and close the gap between what was decided and what actually happens.\n\n - Own the Clinical team's operating rhythm. Design and run leadership and all-team meetings. Run the OKR process and the quarterly and annual planning calendar. Plan and run onsites from start to finish.\n\n - Connect the team. Spot misalignment early, and help leaders agree on direction before it costs a quarter.\n\n - Make trade-offs visible. Bring the Head of Clinical and leadership team options, costs and a recommendation, so priority calls are made in the open.\n\n - Write for leadership. Draft decision memos, planning docs and first drafts of org-wide communications.\n\n - Build processes that last. This includes clinical governance work such as committee structure, charters, SOPs, and risk tracking. Then check that the processes are working.\n\n - Take on urgent, unplanned asks without losing momentum on the bigger work.\n \n \n\n\nYOU'D BE A GREAT FIT IF…\n\n - You have 5+ years in operations, program management, strategy or a Chief of Staff role in tech.\n\n - You've worked in healthcare, preferably at a late-stage, high-growth company (~500–1,500 employees) where the informal way of working had broken and the formal one was still being built.\n\n - You're an exceptional program manager. You can track many workstreams at once and know which one is at risk before anyone tells you.\n\n - You're an excellent writer, including writing in someone else's voice.\n\n - You lead through influence, not authority. You've quickly learned the work of teams outside your expertise and built processes they actually adopted.\n\n - You bring structure to ambiguity without slowing things down.\n\n\n\n\nNICE TO HAVE:\n\n - Independently Licensed Therapist (LPC, LCSW, PhD, or PsyD)\n\n - Experience in management consulting\n\n - Experience working with AI tools or in an AI-native way\n\n\n\n\nCOMPENSATION AND BENEFITS:\n\nThe expected base pay range for this position is $180,000-$225,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"6c028013-11bf-4a29-9bb3-fe528db72cb9","title":"Senior Engineering Manager, Web Platform","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-15T20:57:12.917+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/6c028013-11bf-4a29-9bb3-fe528db72cb9","applyUrl":"https://jobs.ashbyhq.com/headway/6c028013-11bf-4a29-9bb3-fe528db72cb9/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Web Platform owns how Headway builds our frontend applications, including the UX. Web Platform sits in our Engineering Foundations organization, alongside our infrastructure and reliability team and our agentic engineering team. Every engineer who builds for the web at Headway builds on top of our work. When the platform is strong, product teams move faster and ship with higher quality. As the platform evolves to incorporate agentic engineering workflows, the team is positioned to become an even greater multiplier: using agents to build front-end code directly in line with Headway's standards, reducing the time and cognitive load product teams spend on front-end concerns so they can focus on business logic and product outcomes.
Design system: Helix is the shared language between Design and Engineering. Its components, tokens, and patterns keep what we design and what we ship the same across every Headway web app.
Web architecture: We give engineers one clear way to build a Headway web app. This covers frameworks, build tooling, data loading, testing, performance, and accessibility across our patient, provider, internal, and marketing apps.
Agentic UI: Headway engineers build with AI agents every day. We want those agents to build UI to Headway's standards by default. That takes a design system, patterns, and docs that agents can read, plus automated checks (visual regression, accessibility, and design system conformance) so that agent-written UI ships with confidence.
Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.
Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration.
Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.
Languages: TypeScript
Libraries & Frameworks: React, React Router 7, Vite, Tailwind CSS, and Helix (our design system)
Monitoring: Datadog, PagerDuty, Sentry
Version Control: GitHub
AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)
As the Senior Engineering Manager for Web Platform, you'll lead a small, senior team of five frontend engineers and own the vision for how Headway builds UI. This is the only role of its kind at Headway. You'll set the strategy for our design system and our web architecture, and you'll be the voice of frontend engineering across the company. The team doesn't have a dedicated product manager, so you'll set the roadmap with Design leadership and Engineering Foundations leadership, and you'll show the value of the work with clear metrics.
You'll stay close to the code. We expect you to be comfortable opening PRs, reading and changing code with AI tools, and taking on small pieces of work yourself, especially in your first few months. Larger projects stay with the team.
Your team: Hire to a high bar, grow each person on purpose, and address underperformance directly. Give senior engineers ownership of technical direction, and make sure the team works as one team across all of its areas.
Vision and strategy: Hold a clear, opinionated view of where Headway's frontend is going, and explain it to engineers, designers, and executives. Connect it to the Engineering Foundations strategy and to product roadmaps, and change it when the evidence says to.
Design system and Design partnership: Evolve Helix with Design leadership as shared owners. Make the path from a design to production code short, so that designers and engineers start from the design system.
Web architecture and standards: Own the frameworks and tooling that every Headway web app depends on, and the standards for accessibility (WCAG 2.1 AA), performance, testing, and maintainability.
Agentic UI: Give agents the skills, docs, and guardrails they need to write good frontend code. Build the automated checks and agent reviews that let that code ship with confidence.
Frontend community: Grow our frontend guild at Headway. Learn from product engineers what's broken, and turn it into the roadmap.
Priorities and headcount: Decide among planned work, support requests, and new bets, and keep the team from becoming a help desk. Make the case for the team size that Headway's frontend needs.
You've built your career in frontend. You were a senior or staff frontend engineer before you moved into management, and you have deep experience with React and the modern web.
You've led a frontend platform, design system, or web architecture team, ideally at a fast-growing company.
You've managed engineers for [3+] years. You've hired, grown senior engineers, and managed performance, including turning around or moving out someone below the bar. You don't need experience managing managers.
You use AI every day. You've shipped code with AI tools in the last six months, at work or in your own projects, and you have a view on how agents should build UI.
You have a clear point of view on what great frontend engineering looks like today, and you advocate for it with data. You can explain the value of platform work to product teams and to executives.
You work closely with Design. You understand how designers work, and you can turn design system decisions into engineering plans.
You've built alignment across several product teams with competing priorities, and kept a shared roadmap moving.
You like a fast pace. Most of your plans are measured in weeks or a few months.
After you apply to Headway, here are some details of what to expect during the interview process.
Initial screen: You'll connect with someone in recruiting so you can learn more about the team, Headway's mission and exciting growth, and we can get a better idea of your background.
First rounds: You'll meet the hiring manager to go deeper into your team and people leadership experience, and you'll do a frontend AI coding interview.
Final rounds: You'll meet people across engineering, product, and design leadership. Expect behavioral interviews on people leadership and on partnership with Design, a product sense interview, and frontend technical interviews on system design [and technical depth].
References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE WEB PLATFORM TEAM AT HEADWAY\n\nWeb Platform owns how Headway builds our frontend applications, including the UX. Web Platform sits in our Engineering Foundations organization, alongside our infrastructure and reliability team and our agentic engineering team. Every engineer who builds for the web at Headway builds on top of our work. When the platform is strong, product teams move faster and ship with higher quality. As the platform evolves to incorporate agentic engineering workflows, the team is positioned to become an even greater multiplier: using agents to build front-end code directly in line with Headway's standards, reducing the time and cognitive load product teams spend on front-end concerns so they can focus on business logic and product outcomes.\n\n\n\n\nTHE TEAM WORKS ACROSS THREE AREAS:\n\n - Design system: Helix is the shared language between Design and Engineering. Its components, tokens, and patterns keep what we design and what we ship the same across every Headway web app.\n\n - Web architecture: We give engineers one clear way to build a Headway web app. This covers frameworks, build tooling, data loading, testing, performance, and accessibility across our patient, provider, internal, and marketing apps.\n\n - Agentic UI: Headway engineers build with AI agents every day. We want those agents to build UI to Headway's standards by default. That takes a design system, patterns, and docs that agents can read, plus automated checks (visual regression, accessibility, and design system conformance) so that agent-written UI ships with confidence.\n\n\nPRINCIPLES THAT GUIDE US:\n\n - Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.\n\n - Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration.\n\n - Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.\n\n - Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.\n\n\nTOOLS WE USE:\n\n - Languages: TypeScript\n\n - Libraries & Frameworks: React, React Router 7, Vite, Tailwind CSS, and Helix (our design system)\n\n - Monitoring: Datadog, PagerDuty, Sentry\n\n - Version Control: GitHub\n\n - AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)\n\n\nABOUT THIS ROLE\n\nAs the Senior Engineering Manager for Web Platform, you'll lead a small, senior team of five frontend engineers and own the vision for how Headway builds UI. This is the only role of its kind at Headway. You'll set the strategy for our design system and our web architecture, and you'll be the voice of frontend engineering across the company. The team doesn't have a dedicated product manager, so you'll set the roadmap with Design leadership and Engineering Foundations leadership, and you'll show the value of the work with clear metrics.\n\nYou'll stay close to the code. We expect you to be comfortable opening PRs, reading and changing code with AI tools, and taking on small pieces of work yourself, especially in your first few months. Larger projects stay with the team.\n\n\n\n\nWHAT YOU'LL OWN\n\n - Your team: Hire to a high bar, grow each person on purpose, and address underperformance directly. Give senior engineers ownership of technical direction, and make sure the team works as one team across all of its areas.\n\n - Vision and strategy: Hold a clear, opinionated view of where Headway's frontend is going, and explain it to engineers, designers, and executives. Connect it to the Engineering Foundations strategy and to product roadmaps, and change it when the evidence says to.\n\n - Design system and Design partnership: Evolve Helix with Design leadership as shared owners. Make the path from a design to production code short, so that designers and engineers start from the design system.\n\n - Web architecture and standards: Own the frameworks and tooling that every Headway web app depends on, and the standards for accessibility (WCAG 2.1 AA), performance, testing, and maintainability.\n\n - Agentic UI: Give agents the skills, docs, and guardrails they need to write good frontend code. Build the automated checks and agent reviews that let that code ship with confidence.\n\n - Frontend community: Grow our frontend guild at Headway. Learn from product engineers what's broken, and turn it into the roadmap.\n\n - Priorities and headcount: Decide among planned work, support requests, and new bets, and keep the team from becoming a help desk. Make the case for the team size that Headway's frontend needs.\n\n\nWHO YOU ARE\n\n - You've built your career in frontend. You were a senior or staff frontend engineer before you moved into management, and you have deep experience with React and the modern web.\n\n - You've led a frontend platform, design system, or web architecture team, ideally at a fast-growing company.\n\n - You've managed engineers for [3+] years. You've hired, grown senior engineers, and managed performance, including turning around or moving out someone below the bar. You don't need experience managing managers.\n\n - You use AI every day. You've shipped code with AI tools in the last six months, at work or in your own projects, and you have a view on how agents should build UI.\n\n - You have a clear point of view on what great frontend engineering looks like today, and you advocate for it with data. You can explain the value of platform work to product teams and to executives.\n\n - You work closely with Design. You understand how designers work, and you can turn design system decisions into engineering plans.\n\n - You've built alignment across several product teams with competing priorities, and kept a shared roadmap moving.\n\n - You like a fast pace. Most of your plans are measured in weeks or a few months.\n\n\nOUR INTERVIEW PROCESS\n\nAfter you apply to Headway, here are some details of what to expect during the interview process.\n\n - Initial screen: You'll connect with someone in recruiting so you can learn more about the team, Headway's mission and exciting growth, and we can get a better idea of your background.\n\n - First rounds: You'll meet the hiring manager to go deeper into your team and people leadership experience, and you'll do a frontend AI coding interview.\n\n - Final rounds: You'll meet people across engineering, product, and design leadership. Expect behavioral interviews on people leadership and on partnership with Design, a product sense interview, and frontend technical interviews on system design [and technical depth].\n\n - References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"68970a75-e57d-4092-840b-a84dc9f167a5","title":"Senior Software Engineer - Infrastructure","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-02T13:36:44.594+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/68970a75-e57d-4092-840b-a84dc9f167a5","applyUrl":"https://jobs.ashbyhq.com/headway/68970a75-e57d-4092-840b-a84dc9f167a5/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Architect and own the cloud platform that every engineer at Headway deploys on. Make deploys boring, scaling automatic, infrastructure self-serve, and cost attributable.
Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. Infrastructure Engineering is one of three teams in Engineering Foundations, alongside Agentic Engineering and Eddy, Headway's internal AI platform. We own the infrastructure Headway runs on, as well as the performance and scalability of Headway's FastAPI/Python monolith, and the AWS infrastructure it runs on. We are the paved road the rest of engineering builds on: databases, deploys, asynchronous platform, observability, autoscaling, and self-serve compute infrastructure.
As AI dramatically increases code velocity across the org, our mandate is to make every change safe from the start and build systems that get safer as they get faster.
You will be on the Infrastructure team, which owns the cloud platform Headway runs on. You will be the senior engineer driving work to isolate blast radius, make autoscaling trustworthy, and build a self-serve infrastructure platform so that the Infrastructure Engineering team focuses on the strategic and unusual, not the routine.
Deployment architecture and blast-radius containment. Redesign deployment so that a mistake in one part of our service cannot block or take down others. Continue to drive our shift toward per-service deploy isolation and functional-area slices that contain failures rather than propagating them across the platform.
Container footprint and networking. Own the ECS and EKS footprint, evaluate broader EKS adoption for AI workloads, and design the next iteration of inter-service network connectivity.
Capacity and scaling. Own capacity for a spiky workload: floors computed ahead of demand rather than chased by reactive scaling, self-deriving from data, with drift caught early.
Self-serve infrastructure platform. Build the Terraform self-serve platform with guardrails so engineering teams own their standard infrastructure changes and Reliability Engineering reviews only the non-standard ones.
Cloud cost attribution and controls. Stand up per-team cost attribution across AWS, Datadog, and LLM spend. Make infrastructure costs visible and attributable so teams can make informed tradeoffs.
Python runtime and dependency health. Own how the monolith behaves under load: garbage collection, event loop contention, and the runtime limits that bite first. Lead the framework and package upgrades most teams defer.
A senior engineer who combines deep cloud and infrastructure expertise with the instincts to drive alignment across teams. You thrive in ambiguity, operate with a high degree of ownership, and are as comfortable setting technical direction as you are building. You make other engineers better through architecture reviews, runbooks, and paved-road tooling that raises the baseline for everyone who ships on the platform.
Experience we're seeking:
5 or more years in platform, infrastructure, or SRE roles at companies running significant production traffic
Deep AWS expertise and production ownership of compute and networking at scale (ECS, EKS, RDS, networking, IAM)
Strong infrastructure-as-code experience, particularly Terraform, including designing self-serve platforms for other engineering teams
Hands-on autoscaling and capacity engineering, and container orchestration with ECS and/or EKS
Track record making deploys safe and self-serve for other teams, not just your own
Nice to have:
FinOps and cloud cost optimization experience
Kubernetes and EKS depth
Observability tooling at scale (Datadog)
Experience in healthcare or other regulated environments
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nTHE ROLE\n\nArchitect and own the cloud platform that every engineer at Headway deploys on. Make deploys boring, scaling automatic, infrastructure self-serve, and cost attributable.\n\n\n\n\nABOUT INFRASTRUCTURE ENGINEERING AT HEADWAY\n\nBuilding a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. Infrastructure Engineering is one of three teams in Engineering Foundations, alongside Agentic Engineering and Eddy, Headway's internal AI platform. We own the infrastructure Headway runs on, as well as the performance and scalability of Headway's FastAPI/Python monolith, and the AWS infrastructure it runs on. We are the paved road the rest of engineering builds on: databases, deploys, asynchronous platform, observability, autoscaling, and self-serve compute infrastructure.\n\nAs AI dramatically increases code velocity across the org, our mandate is to make every change safe from the start and build systems that get safer as they get faster.\n\n\n\n\nABOUT THIS ROLE\n\nYou will be on the Infrastructure team, which owns the cloud platform Headway runs on. You will be the senior engineer driving work to isolate blast radius, make autoscaling trustworthy, and build a self-serve infrastructure platform so that the Infrastructure Engineering team focuses on the strategic and unusual, not the routine.\n\n\nWHAT YOU'LL OWN\n\n - Deployment architecture and blast-radius containment. Redesign deployment so that a mistake in one part of our service cannot block or take down others. Continue to drive our shift toward per-service deploy isolation and functional-area slices that contain failures rather than propagating them across the platform.\n\n - Container footprint and networking. Own the ECS and EKS footprint, evaluate broader EKS adoption for AI workloads, and design the next iteration of inter-service network connectivity.\n\n - Capacity and scaling. Own capacity for a spiky workload: floors computed ahead of demand rather than chased by reactive scaling, self-deriving from data, with drift caught early.\n\n - Self-serve infrastructure platform. Build the Terraform self-serve platform with guardrails so engineering teams own their standard infrastructure changes and Reliability Engineering reviews only the non-standard ones.\n\n - Cloud cost attribution and controls. Stand up per-team cost attribution across AWS, Datadog, and LLM spend. Make infrastructure costs visible and attributable so teams can make informed tradeoffs.\n\n - Python runtime and dependency health. Own how the monolith behaves under load: garbage collection, event loop contention, and the runtime limits that bite first. Lead the framework and package upgrades most teams defer.\n\n\nWHO YOU ARE\n\nA senior engineer who combines deep cloud and infrastructure expertise with the instincts to drive alignment across teams. You thrive in ambiguity, operate with a high degree of ownership, and are as comfortable setting technical direction as you are building. You make other engineers better through architecture reviews, runbooks, and paved-road tooling that raises the baseline for everyone who ships on the platform.\n\nExperience we're seeking:\n\n - 5 or more years in platform, infrastructure, or SRE roles at companies running significant production traffic\n\n - Deep AWS expertise and production ownership of compute and networking at scale (ECS, EKS, RDS, networking, IAM)\n\n - Strong infrastructure-as-code experience, particularly Terraform, including designing self-serve platforms for other engineering teams\n\n - Hands-on autoscaling and capacity engineering, and container orchestration with ECS and/or EKS\n\n - Track record making deploys safe and self-serve for other teams, not just your own\n\nNice to have:\n\n - FinOps and cloud cost optimization experience\n\n - Kubernetes and EKS depth\n\n - Observability tooling at scale (Datadog)\n\n - Experience in healthcare or other regulated environments\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"d329c50f-ad6e-4b40-8544-fdd3bad53c92","title":"Senior Security Engineer (Infrastructure)","department":"All Cost Centers","team":"Security","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York, NY","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-09-24T22:05:02.199+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/d329c50f-ad6e-4b40-8544-fdd3bad53c92","applyUrl":"https://jobs.ashbyhq.com/headway/d329c50f-ad6e-4b40-8544-fdd3bad53c92/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
The Security team at Headway is focused on security and privacy for all of Headway’s customers - therapists, patients, and payers (ex: insurance companies and health systems). As an early member on the team, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house security engineering efforts. In this role, you will partner closely with our engineering teams to ensure that Headway systems are designed and managed securely so that we can maintain and grow customers’ trust in Headway.
What you'll do at Headway:
Partner with Product and Infrastructure teams: Headway has many new product launches on the horizon that will transform the industry and have a rich data component. You will be a partner with teams to build platforms and infrastructure that accelerate product development while reducing risk, including (but not limited to):
System engineering or implementation efforts
Doing security reviews
Helping with system design decisions
Continuous improvement of Headway's critical infrastructure
Make the safe way, the easy way: Work on defining and building infrastructure and application guardrails so that developers can build securely by default. You also will work to instill a culture of secure system design across engineering.
Build out and mature Headway's cloud security posture: Build an AI-native approach to configuration standards, hardening, and vulnerability remediation across our AWS footprint.
Assist in ongoing security operations: You will be part of the security and have responsibilities to assist in incident response, vulnerability management, security reviews, and other operational tasks to ensure that our security program is operating at a world-class level.
Tools we use:
AI: Anthropic, Cursor, Langsmith
Cloud Security: Wiz, Cloudflare
Languages: Python 3, TypeScript
Libraries: FastAPI, SQLAlchemy, React
Datastores: Postgres, Redis
Infrastructure: AWS (Fargate, ECS, K8s, S3, and more)
Monitoring: Datadog, PagerDuty
Version Control: Github
Vulnerability Management: Wiz, Semgrep
You’ll be great for this role if you have:
Have 0 → 1 security experience: You have 5+ years experience in security and/or software engineering roles with a demonstrated history of working on security-related projects or with responsibilities as a security generalist.
Strong cross-functional experience: You love partnering with other teams to help both teams achieve their goals.
Strong technical depth and breadth: You have technical experience with building secure platforms and products at a deep level. You are excited to perform security design and code reviews. You want to understand security systems and improve their efficiency and scalability.
Excited by AI’s potential: You believe AI will fundamentally reshape how infrastructure security works, and you want to be at the forefront of making that happen.
Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.
Innovation at Scale: You seek opportunities to lead the industry in implementing the latest security and privacy technologies.
Results driven: You care deeply about creating impact and driving results for Headway’s business.
Mission driven: You are motivated by Headway’s mission, increasing access to high quality mental health care.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nThe Security team at Headway is focused on security and privacy for all of Headway’s customers - therapists, patients, and payers (ex: insurance companies and health systems). As an early member on the team, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house security engineering efforts. In this role, you will partner closely with our engineering teams to ensure that Headway systems are designed and managed securely so that we can maintain and grow customers’ trust in Headway.\n\n\n\nWhat you'll do at Headway:\n\n - Partner with Product and Infrastructure teams: Headway has many new product launches on the horizon that will transform the industry and have a rich data component. You will be a partner with teams to build platforms and infrastructure that accelerate product development while reducing risk, including (but not limited to):\n \n - System engineering or implementation efforts\n \n - Doing security reviews\n \n - Helping with system design decisions\n \n - Continuous improvement of Headway's critical infrastructure\n\n - Make the safe way, the easy way: Work on defining and building infrastructure and application guardrails so that developers can build securely by default. You also will work to instill a culture of secure system design across engineering.\n\n - Build out and mature Headway's cloud security posture: Build an AI-native approach to configuration standards, hardening, and vulnerability remediation across our AWS footprint.\n\n - Assist in ongoing security operations: You will be part of the security and have responsibilities to assist in incident response, vulnerability management, security reviews, and other operational tasks to ensure that our security program is operating at a world-class level.\n\nTools we use:\n\n - AI: Anthropic, Cursor, Langsmith\n\n - Cloud Security: Wiz, Cloudflare\n\n - Languages: Python 3, TypeScript\n\n - Libraries: FastAPI, SQLAlchemy, React\n\n - Datastores: Postgres, Redis\n\n - Infrastructure: AWS (Fargate, ECS, K8s, S3, and more)\n\n - Monitoring: Datadog, PagerDuty\n\n - Version Control: Github\n\n - Vulnerability Management: Wiz, Semgrep\n\nYou’ll be great for this role if you have:\n\n - Have 0 → 1 security experience: You have 5+ years experience in security and/or software engineering roles with a demonstrated history of working on security-related projects or with responsibilities as a security generalist.\n\n - Strong cross-functional experience: You love partnering with other teams to help both teams achieve their goals.\n\n - Strong technical depth and breadth: You have technical experience with building secure platforms and products at a deep level. You are excited to perform security design and code reviews. You want to understand security systems and improve their efficiency and scalability.\n\n - Excited by AI’s potential: You believe AI will fundamentally reshape how infrastructure security works, and you want to be at the forefront of making that happen.\n\n - Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.\n\n - Innovation at Scale: You seek opportunities to lead the industry in implementing the latest security and privacy technologies.\n\n - Results driven: You care deeply about creating impact and driving results for Headway’s business.\n\n - Mission driven: You are motivated by Headway’s mission, increasing access to high quality mental health care.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"5cc1aa22-7d33-4b81-8bea-11cffed8298c","title":"Business Operations Lead","department":"All Cost Centers","team":"Operations","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-24T22:06:26.965+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/5cc1aa22-7d33-4b81-8bea-11cffed8298c","applyUrl":"https://jobs.ashbyhq.com/headway/5cc1aa22-7d33-4b81-8bea-11cffed8298c/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients.
As a Business Operations Lead, you will drive complex, cross-functional initiatives that advance pod-level objectives. You'll work independently to identify opportunities, address dependencies, and ensure alignment across stakeholders - turning ambiguous problems into structured analyses, scalable processes, and clear recommendations. You'll bring analytical rigor to root-cause investigations, design workflows and tooling that improve efficiency and reliability, and own initiatives end-to-end from scoping through delivery. This role requires strong problem-solving skills, a builder's mindset toward operational design, and the ability to coordinate across teams to drive measurable outcomes.
What you’ll do at Headway
Drive complex, cross-functional initiatives that advance pod-level objectives - identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders.
Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain.
Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities.
Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics – driving accountability across functions without formal authority.
You’ll be great for this role if you:
You have 5+ years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required.
You independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity.
You're proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows.
You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards.
You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication.
You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action.
You're motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout The Role\n\nAs Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients.\n\n\n\nAs a Business Operations Lead, you will drive complex, cross-functional initiatives that advance pod-level objectives. You'll work independently to identify opportunities, address dependencies, and ensure alignment across stakeholders - turning ambiguous problems into structured analyses, scalable processes, and clear recommendations. You'll bring analytical rigor to root-cause investigations, design workflows and tooling that improve efficiency and reliability, and own initiatives end-to-end from scoping through delivery. This role requires strong problem-solving skills, a builder's mindset toward operational design, and the ability to coordinate across teams to drive measurable outcomes.\n\n\n\nWhat you’ll do at Headway\n\n - Drive complex, cross-functional initiatives that advance pod-level objectives - identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders.\n\n - Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain.\n\n - Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities.\n\n - Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics – driving accountability across functions without formal authority.\n\n\n\nYou’ll be great for this role if you:\n\n - You have 5+ years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required.\n\n - You independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity.\n\n - You're proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows.\n\n - You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards.\n\n - You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication.\n\n - You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action.\n\n - You're motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"a32a937d-6855-44cb-8651-bb8d1f5d6f82","title":"Director, Talent Intelligence and Early Careers","department":"All Cost Centers","team":"Talent Acquisition","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-09-25T15:56:10.094+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/a32a937d-6855-44cb-8651-bb8d1f5d6f82","applyUrl":"https://jobs.ashbyhq.com/headway/a32a937d-6855-44cb-8651-bb8d1f5d6f82/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
Headway is looking for a Director of Talent Intelligence and Early Careers Recruiting to build and lead a first-of-its-kind function focused on Headway's long-term talent pipeline. This leader will own two interconnected pillars — Campus Recruiting and Talent Intelligence — and will be accountable for delivering a defined number of hires across the business through these channels. You'll build the team, the strategy, and the infrastructure from the ground up, working hand-in-hand with the Head of Recruiting, Recruiting Manager peers, and the HR and Recruiting Programs teams to make this a true competitive advantage for Headway.
Why this role, why now? Headway is scaling rapidly, and sustainable growth means building talent pipelines — not just filling reqs. This Director will shape how Headway thinks about talent for the next decade: from the campuses we invest in, to the internal moves we enable, to the market intelligence that keeps us ahead of the competition. It's a rare opportunity to build something consequential from the ground up, at a company where the mission — access to mental healthcare for everyone who needs it — gives every hire real stakes.
What you’ll own…
Talent & Market Intelligence Pillar
Build and lead a recruiting and market intelligence team responsible for proactive talent mapping, competitive landscape analysis, and sourcing strategy across tech and business functions.
Define the frameworks for market mapping — who we should know, where talent is moving, and which competitors, industries, or schools are underexplored.
Serve as the organization's sourcing subject matter expert, setting the standard for sourcing craft and raising capability across the entire recruiting team through coaching, enablement, and shared best practices.
Partner with recruiting manager peers and hiring managers to translate market intelligence into actionable sourcing and targeting strategies.
Build the infrastructure and operating rhythm for long-term nurture of high-potential candidates, so relationships are cultivated well before a role opens and warm pipelines exist at the moment of need.
Partner with Talent Brand to shape an events strategy that creates in-person and community touchpoints with the talent we've mapped, turning brand investment into pipeline.
Own the data infrastructure and reporting that surfaces hiring trends, pipeline health, and market benchmarks to inform capacity planning conversations.
Campus Recruiting Pillar
Define and own Headway's campus recruiting strategy end-to-end: target school selection, event programming, offer positioning, and conversion.
Build and manage relationships with universities, career centers, and student organizations across both technical and business disciplines.
Own the full event strategy — from info sessions and career fairs to hackathons and diversity-focused programming — and continuously assess ROI to double down on what works and cut what doesn't.
Own the summer internship program end-to-end: intern hiring, project scoping with managers, onboarding, programming and community-building throughout the summer, performance evaluation, and return offer decisions.
Partner with the HR and Recruiting Programs teams on the surrounding programmatic infrastructure — return offer processes, post-offer engagement, and start-date conversion — that turns campus hires into long-term Headwegians.
Cross-Functional Responsibilities
Own a defined number of business-wide hires through your team's channels; hold yourself and your team accountable to that number quarter over quarter.
Capacity plan alongside the Head of Recruiting and Recruiting Manager peers — bringing a data-backed point of view on where early careers investment will yield the highest return across functions and levels.
Serve as the connective tissue between campus, sourcing, and programs, ensuring a seamless candidate experience from first touch through hire and onboarding.
You’ll be a great fit if…
10+ years of recruiting experience, with meaningful time spent leading campus, sourcing, or talent pipeline functions at a high-growth company.
Demonstrated experience hiring across both technical (engineering, data, product) and business (sales, operations, G&A) functions — you understand what good looks like in both worlds.
Track record of building teams and programs from scratch, not just inheriting them.
Strong analytical orientation — you use data to set strategy, measure outcomes, and make the case for where to invest and where to pull back.
Experience partnering with HR, People Programs, or Recruiting Operations teams to bring structure and scalability to programmatic work.
Excellent stakeholder management — you can influence without authority and hold a credible point of view in a room with senior leaders.
Comfort with ambiguity and a bias toward action; this role requires someone who can define the path while walking it.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout The Role\n\nHeadway is looking for a Director of Talent Intelligence and Early Careers Recruiting to build and lead a first-of-its-kind function focused on Headway's long-term talent pipeline. This leader will own two interconnected pillars — Campus Recruiting and Talent Intelligence — and will be accountable for delivering a defined number of hires across the business through these channels. You'll build the team, the strategy, and the infrastructure from the ground up, working hand-in-hand with the Head of Recruiting, Recruiting Manager peers, and the HR and Recruiting Programs teams to make this a true competitive advantage for Headway.\n\nWhy this role, why now? Headway is scaling rapidly, and sustainable growth means building talent pipelines — not just filling reqs. This Director will shape how Headway thinks about talent for the next decade: from the campuses we invest in, to the internal moves we enable, to the market intelligence that keeps us ahead of the competition. It's a rare opportunity to build something consequential from the ground up, at a company where the mission — access to mental healthcare for everyone who needs it — gives every hire real stakes.\n\n\n\nWhat you’ll own…\n\nTalent & Market Intelligence Pillar\n\n - Build and lead a recruiting and market intelligence team responsible for proactive talent mapping, competitive landscape analysis, and sourcing strategy across tech and business functions.\n\n - Define the frameworks for market mapping — who we should know, where talent is moving, and which competitors, industries, or schools are underexplored.\n\n - Serve as the organization's sourcing subject matter expert, setting the standard for sourcing craft and raising capability across the entire recruiting team through coaching, enablement, and shared best practices.\n\n - Partner with recruiting manager peers and hiring managers to translate market intelligence into actionable sourcing and targeting strategies.\n\n - Build the infrastructure and operating rhythm for long-term nurture of high-potential candidates, so relationships are cultivated well before a role opens and warm pipelines exist at the moment of need.\n\n - Partner with Talent Brand to shape an events strategy that creates in-person and community touchpoints with the talent we've mapped, turning brand investment into pipeline.\n\n - Own the data infrastructure and reporting that surfaces hiring trends, pipeline health, and market benchmarks to inform capacity planning conversations.\n\nCampus Recruiting Pillar\n\n - Define and own Headway's campus recruiting strategy end-to-end: target school selection, event programming, offer positioning, and conversion.\n\n - Build and manage relationships with universities, career centers, and student organizations across both technical and business disciplines.\n\n - Own the full event strategy — from info sessions and career fairs to hackathons and diversity-focused programming — and continuously assess ROI to double down on what works and cut what doesn't.\n\n - Own the summer internship program end-to-end: intern hiring, project scoping with managers, onboarding, programming and community-building throughout the summer, performance evaluation, and return offer decisions.\n\n - Partner with the HR and Recruiting Programs teams on the surrounding programmatic infrastructure — return offer processes, post-offer engagement, and start-date conversion — that turns campus hires into long-term Headwegians.\n\nCross-Functional Responsibilities\n\n - Own a defined number of business-wide hires through your team's channels; hold yourself and your team accountable to that number quarter over quarter.\n\n - Capacity plan alongside the Head of Recruiting and Recruiting Manager peers — bringing a data-backed point of view on where early careers investment will yield the highest return across functions and levels.\n\n - Serve as the connective tissue between campus, sourcing, and programs, ensuring a seamless candidate experience from first touch through hire and onboarding.\n\n\n\nYou’ll be a great fit if…\n\n - 10+ years of recruiting experience, with meaningful time spent leading campus, sourcing, or talent pipeline functions at a high-growth company.\n\n - Demonstrated experience hiring across both technical (engineering, data, product) and business (sales, operations, G&A) functions — you understand what good looks like in both worlds.\n\n - Track record of building teams and programs from scratch, not just inheriting them.\n\n - Strong analytical orientation — you use data to set strategy, measure outcomes, and make the case for where to invest and where to pull back.\n\n - Experience partnering with HR, People Programs, or Recruiting Operations teams to bring structure and scalability to programmatic work.\n\n - Excellent stakeholder management — you can influence without authority and hold a credible point of view in a room with senior leaders.\n\n - Comfort with ambiguity and a bias toward action; this role requires someone who can define the path while walking it.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"e58bd5b3-72cf-40f0-adab-8fbe7dfcef37","title":"Accounts Payable Manager","department":"All Cost Centers","team":"Finance","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-25T17:53:14.587+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/e58bd5b3-72cf-40f0-adab-8fbe7dfcef37","applyUrl":"https://jobs.ashbyhq.com/headway/e58bd5b3-72cf-40f0-adab-8fbe7dfcef37/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the role:
Headway is seeking an AP Manager to own the accounts payable function and build scalable, efficient processes that support accurate financial reporting and audit readiness. In this role, you’ll manage AP operations, month-end close, reconciliations, and audit support while partnering cross-functionally to optimize workflows and vendor management. This is a great opportunity for a hands-on, detail-oriented individual to drive accuracy, efficiency, and scalability across the AP function.
You will:
Lead end-to-end AP operations including invoice processing, approvals, payments, accruals, and prepaids to ensure timely and accurate posting to the GL.
Own month-end and year-end close procedures for AP, including reconciliations and cut-off controls, reducing post-close adjustments and supporting a clean trial balance.
Prepare, review, and maintain audit-ready PBCs and serve as the primary AP subject matter expert for external auditors such as KPMG.
Drive process improvements and automation initiatives to scale AP workflows, reduce manual effort, and strengthen internal controls.
Partner with Corporate Accounting and FP&A to support accrual accuracy, cash forecasting, and timely resolution of vendor issues.
Build standardized AP procedures and expectations, with future opportunity to mentor and manage additional AP resources as the function scales.
Enhance automation and process efficiency by leveraging AI tools to streamline workflows, reduce manual effort, and improve accuracy and scalability across operations
You’d be a great fit if:
You have 7+ years of accounting experience with 3+ years managing AP operations in a high-growth or complex environment (healthcare, fintech, or SaaS preferred).
Proven experience with month-end/year-end close, reconciliations, and audit support.
Strong knowledge of AP-related US GAAP (expense recognition, accruals, prepaids) and internal controls.
Hands-on operator who can implement scalable processes and drive automation initiatives.
Excellent communicator with strong interpersonal skills, able to collaborate with cross-functional partners and vendors.
Passionate about building reliable, efficient AP processes and developing team capabilities.
Hands-on experience with NetSuite and Ramp, with the ability to optimize workflows and reporting within these systems.
A curiosity into using AI tools and a dedication to leveraging AI for process automation and efficiency.
Compensation:
The expected base pay range for this position is $110,400- $172,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the role:\nHeadway is seeking an AP Manager to own the accounts payable function and build scalable, efficient processes that support accurate financial reporting and audit readiness. In this role, you’ll manage AP operations, month-end close, reconciliations, and audit support while partnering cross-functionally to optimize workflows and vendor management. This is a great opportunity for a hands-on, detail-oriented individual to drive accuracy, efficiency, and scalability across the AP function. \n\nYou will:\n\n - Lead end-to-end AP operations including invoice processing, approvals, payments, accruals, and prepaids to ensure timely and accurate posting to the GL.\n\n - Own month-end and year-end close procedures for AP, including reconciliations and cut-off controls, reducing post-close adjustments and supporting a clean trial balance.\n\n - Prepare, review, and maintain audit-ready PBCs and serve as the primary AP subject matter expert for external auditors such as KPMG.\n\n - Drive process improvements and automation initiatives to scale AP workflows, reduce manual effort, and strengthen internal controls.\n\n - Partner with Corporate Accounting and FP&A to support accrual accuracy, cash forecasting, and timely resolution of vendor issues.\n\n - Build standardized AP procedures and expectations, with future opportunity to mentor and manage additional AP resources as the function scales.\n\n - Enhance automation and process efficiency by leveraging AI tools to streamline workflows, reduce manual effort, and improve accuracy and scalability across operations\n\nYou’d be a great fit if:\n\n - You have 7+ years of accounting experience with 3+ years managing AP operations in a high-growth or complex environment (healthcare, fintech, or SaaS preferred).\n\n - Proven experience with month-end/year-end close, reconciliations, and audit support.\n\n - Strong knowledge of AP-related US GAAP (expense recognition, accruals, prepaids) and internal controls.\n\n - Hands-on operator who can implement scalable processes and drive automation initiatives.\n\n - Excellent communicator with strong interpersonal skills, able to collaborate with cross-functional partners and vendors.\n\n - Passionate about building reliable, efficient AP processes and developing team capabilities.\n\n - Hands-on experience with NetSuite and Ramp, with the ability to optimize workflows and reporting within these systems.\n\n - A curiosity into using AI tools and a dedication to leveraging AI for process automation and efficiency.\n\nCompensation:\n\nThe expected base pay range for this position is $110,400- $172,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n \n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"494a4c37-11e2-4cc7-9233-9b86319f0aaa","title":"Director, Provider Growth Marketing","department":"All Cost Centers","team":"Provider Growth Marketing","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-05T22:21:22.709+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/494a4c37-11e2-4cc7-9233-9b86319f0aaa","applyUrl":"https://jobs.ashbyhq.com/headway/494a4c37-11e2-4cc7-9233-9b86319f0aaa/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
The Provider Growth Marketing team drives acquisition of high-quality providers into Headway's network. They operate across paid and organic channels and own channel, campaign, segmentation, and creative strategy. We're hiring a Marketing Director to lead the team and scale our marketing to be a highly-efficient profit driver across segments and channels. The role reports to the Head of Provider Growth and will be part of the growth leadership team across marketing, product, sales, and operations.
Accelerate the already rapid growth of Headway’s provider base
Own and scale the channel portfolio -paid, organic, lifecycle, referral, and more - testing new channels, strategies, and campaigns to drive new growth
Hire, coach, and manage the team who run these channels to build their skills and careers
Drive how we segment and de-average our approach to acquisition and shift toward a more value-based framework
Partner closely with Sales, RevOps, Finance, and R&D to align on the right growth goals
Bring an AI-native approach to accelerate experimentation
You've personally driven real business growth by leading a marketing organization using multiple channels (SEM, social, organic, lifecycle, referral, etc) at a company with an acquisition machine as large or larger than Headway's
You have a track record of launching impactful new channels, strategies, and rapid experimentation
You're fluent in the rapidly evolving states of both SEM/paid social and organic demand generation
You have experience with multiple approaches to paid acquisition (e.g. CPA, TRoAS, etc) and can be a thought leader for how Headway's approach should evolve
You're opinionated about how performance marketing should be measured and can drive our approach to evolve
You've hired, developed, and managed channel managers and ICs and have grown the careers of your people
You have a track record of collaborating with finance, R&D, and sales, and can be a part of upleveling our practice
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE TEAM & ROLE\n\nThe Provider Growth Marketing team drives acquisition of high-quality providers into Headway's network. They operate across paid and organic channels and own channel, campaign, segmentation, and creative strategy. We're hiring a Marketing Director to lead the team and scale our marketing to be a highly-efficient profit driver across segments and channels. The role reports to the Head of Provider Growth and will be part of the growth leadership team across marketing, product, sales, and operations.\n\n\nYOU WILL\n\n - Accelerate the already rapid growth of Headway’s provider base\n\n - Own and scale the channel portfolio -paid, organic, lifecycle, referral, and more - testing new channels, strategies, and campaigns to drive new growth\n\n - Hire, coach, and manage the team who run these channels to build their skills and careers\n\n - Drive how we segment and de-average our approach to acquisition and shift toward a more value-based framework\n\n - Partner closely with Sales, RevOps, Finance, and R&D to align on the right growth goals\n\n - Bring an AI-native approach to accelerate experimentation\n\n\nYOU'D BE A GREAT FIT IF…\n\n - You've personally driven real business growth by leading a marketing organization using multiple channels (SEM, social, organic, lifecycle, referral, etc) at a company with an acquisition machine as large or larger than Headway's\n\n - You have a track record of launching impactful new channels, strategies, and rapid experimentation\n\n - You're fluent in the rapidly evolving states of both SEM/paid social and organic demand generation\n\n - You have experience with multiple approaches to paid acquisition (e.g. CPA, TRoAS, etc) and can be a thought leader for how Headway's approach should evolve\n\n - You're opinionated about how performance marketing should be measured and can drive our approach to evolve\n\n - You've hired, developed, and managed channel managers and ICs and have grown the careers of your people\n\n - You have a track record of collaborating with finance, R&D, and sales, and can be a part of upleveling our practice\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"1b6e27fe-8035-4eb5-9e7e-ca5efaa7bb01","title":"Senior Product Manager, Supervisory Billing","department":"All Cost Centers","team":"Product Management","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-10T01:01:14.348+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/1b6e27fe-8035-4eb5-9e7e-ca5efaa7bb01","applyUrl":"https://jobs.ashbyhq.com/headway/1b6e27fe-8035-4eb5-9e7e-ca5efaa7bb01/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
We're hiring a Senior Product Manager to become the single-threaded owner of Supervisory Billing — the feature that lets provisionally licensed therapists deliver care under a supervisor's billing and oversight. The feature already works and generates revenue; we believe it can grow into a $50M+ opportunity. This person will scale the existing footprint and build new products on top of it, including a potential marketplace matching supervisors and supervisees.
You'll be the single threaded owner of Supervisory Billing from end to end — strategy, roadmap, and outcomes, toward a $50M+ business
Drive state and payer expansion to grow the addressable market
Maximize the operational efficiency that will be required to scale this product to thousands of customers and appointments
Design and ship new growth products on top of the core feature, starting with a supervisor/supervisee marketplace concept
You have a GM mindset and experience growing a product's revenue or market footprint meaningfully, including expanding to new customers rather than just upselling existing ones
You've built something from 0 to 1
You're comfortable being the DRI of a big cross-functional mandate
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THIS ROLE\n\nWe're hiring a Senior Product Manager to become the single-threaded owner of Supervisory Billing — the feature that lets provisionally licensed therapists deliver care under a supervisor's billing and oversight. The feature already works and generates revenue; we believe it can grow into a $50M+ opportunity. This person will scale the existing footprint and build new products on top of it, including a potential marketplace matching supervisors and supervisees.\n\n\n\n\nWHAT YOU'LL OWN\n\n - You'll be the single threaded owner of Supervisory Billing from end to end — strategy, roadmap, and outcomes, toward a $50M+ business\n\n - Drive state and payer expansion to grow the addressable market\n\n - Maximize the operational efficiency that will be required to scale this product to thousands of customers and appointments\n\n - Design and ship new growth products on top of the core feature, starting with a supervisor/supervisee marketplace concept\n\n\nYOU'D BE A GREAT FIT IF…\n\n - You have a GM mindset and experience growing a product's revenue or market footprint meaningfully, including expanding to new customers rather than just upselling existing ones\n\n - You've built something from 0 to 1\n\n - You're comfortable being the DRI of a big cross-functional mandate\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"e20c6793-5b14-436a-8f3b-cbba731a7c35","title":"Manager, Data Recruiting","department":"All Cost Centers","team":"Talent Acquisition","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-05T17:33:18.280+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/e20c6793-5b14-436a-8f3b-cbba731a7c35","applyUrl":"https://jobs.ashbyhq.com/headway/e20c6793-5b14-436a-8f3b-cbba731a7c35/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway is hiring a Manager of Data Recruiting to lead hiring across Data Science and Data Engineering. In partnership with the Senior Manager of Tech Recruiting, you will deliver on a mission-critical hiring engine that fuels Headway’s growth.
You will lead and develop a high-performing team of recruiters while partnering closely with leaders across Data at Headway. The systems you build and the talent your team brings in will directly impact Headway’s ability to serve providers and patients at scale.
In this role, you’ll blend people leadership, operational excellence, and strategic influence to deliver against audacious hiring goals and build an Olympic-level recruiting engine for Data.
You will:
Partner with leaders across the Data org to scale their teams, advising on search strategies and providing tailored, scalable solutions
Leverage metrics to diagnose gaps and proactively provide solutions, keeping a strong pulse on tech hiring trends and the impact it has on your funnels
Manage a team of recruiters with a focus on performance and career growth, embracing Headway’s F.U.E.L. culture (Feedback Uplifts Every Level)
Serve as a trusted advisor to senior leaders, building strong relationships
Deliver exceptional hiring outcomes by focusing teams on the highest-impact priorities, removing obstacles early, and aligning with cross functional teams
Drive operational excellence by setting the standards and rhythms that enable a high-performing, high-velocity recruiting team
You’d be a great fit if you…
Bring 2+ years of management experience in a recruiting function, including managing recruiters against a high talent bar in high-growth, tech-enabled environments
Bring 7+ years of experience in technical recruiting between IC and manager roles, with particular focus in data science, data engineering, or related domains
Operate as a business partner to senior leaders, grounding strategies and recommendations in data and market insights
Operate as a first-principles thinker, grounding your decisions in data, disentangling root issues in the funnel, and crafting scalable TA solutions that accelerate hiring
Navigate ambiguity with structure and speed
Communicate with clarity and executive presence, tailoring your message to different audiences and influencing decisions through structured, compelling storytelling
Demonstrate a bias for operational excellence, continually improving how the team works and removing friction for candidates, recruiters, and stakeholders
Compensation:
The expected base pay range for this position is $122,000 - $190,000, based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nHeadway is hiring a Manager of Data Recruiting to lead hiring across Data Science and Data Engineering. In partnership with the Senior Manager of Tech Recruiting, you will deliver on a mission-critical hiring engine that fuels Headway’s growth.\n\nYou will lead and develop a high-performing team of recruiters while partnering closely with leaders across Data at Headway. The systems you build and the talent your team brings in will directly impact Headway’s ability to serve providers and patients at scale.\n\nIn this role, you’ll blend people leadership, operational excellence, and strategic influence to deliver against audacious hiring goals and build an Olympic-level recruiting engine for Data.\n\n\n\nYou will:\n\n - Partner with leaders across the Data org to scale their teams, advising on search strategies and providing tailored, scalable solutions\n\n - Leverage metrics to diagnose gaps and proactively provide solutions, keeping a strong pulse on tech hiring trends and the impact it has on your funnels\n\n - Manage a team of recruiters with a focus on performance and career growth, embracing Headway’s F.U.E.L. culture (Feedback Uplifts Every Level)\n\n - Serve as a trusted advisor to senior leaders, building strong relationships\n\n - Deliver exceptional hiring outcomes by focusing teams on the highest-impact priorities, removing obstacles early, and aligning with cross functional teams\n\n - Drive operational excellence by setting the standards and rhythms that enable a high-performing, high-velocity recruiting team\n\n\n\nYou’d be a great fit if you…\n\n - Bring 2+ years of management experience in a recruiting function, including managing recruiters against a high talent bar in high-growth, tech-enabled environments\n\n - Bring 7+ years of experience in technical recruiting between IC and manager roles, with particular focus in data science, data engineering, or related domains\n\n - Operate as a business partner to senior leaders, grounding strategies and recommendations in data and market insights\n\n - Operate as a first-principles thinker, grounding your decisions in data, disentangling root issues in the funnel, and crafting scalable TA solutions that accelerate hiring\n\n - Navigate ambiguity with structure and speed\n\n - Communicate with clarity and executive presence, tailoring your message to different audiences and influencing decisions through structured, compelling storytelling\n\n - Demonstrate a bias for operational excellence, continually improving how the team works and removing friction for candidates, recruiters, and stakeholders\n\n\n\nCompensation:\n\nThe expected base pay range for this position is $122,000 - $190,000, based on a variety of factors including qualifications, experience, and geographic location.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"14a96a39-7293-4e86-8e5d-ddb82368474b","title":"Staff Technical Recruiter, Design","department":"All Cost Centers","team":"Talent Acquisition","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-28T20:20:38.285+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/14a96a39-7293-4e86-8e5d-ddb82368474b","applyUrl":"https://jobs.ashbyhq.com/headway/14a96a39-7293-4e86-8e5d-ddb82368474b/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway is hiring an experienced Staff Recruiter to own our most complex and senior design searches — the hires that shape what we build and how fast we build it. In this role, you’ll run end-to-end searches across Product Design and Product Analytics/Research, partnering directly with the CPO, VPs of Product and Design, and their leadership teams to design the right hiring strategy, shape the talent bar, and deliver exceptional outcomes.
As a senior member of the recruiting team, you’ll operate as a true talent advisor and search leader. You’ll diagnose ambiguous hiring problems, architect structured search processes, influence executive stakeholders, and build world-class pipelines of design/creative talent for some of the most critical roles at Headway. Your work will directly impact our ability to scale sustainably and serve providers and patients nationwide.
Run end-to-end design/creative searches, from senior ICs to Director+ leaders, driving everything from role scoping to close and owning the narrative around candidate quality, funnel health, and search strategy
Partner closely with the CPO, VPs of Product and Design, and their leadership teams, advising on role definition, leveling, search design, talent bar, market dynamics, and how to run a predictable, inclusive hiring process
Architect structured search plans that diagnose bottlenecks early, set expectations, and give stakeholders clear visibility throughout the process
Design and execute targeted sourcing strategies that consistently deliver high-quality design & creative talent
Use data to drive alignment and decisions, from setting funnel expectations to refining search approach based on real-time signal
Uplevel design hiring quality and consistency, helping teams clarify what “great” looks like, sharpening competencies and portfolio modules, and reinforcing structured decision-making
Build market intelligence on the talent landscape — compensation, org design, talent pools, and how peer companies structure and hire their teams
Ensure best-in-class candidate experience, with executive-grade care for senior leaders, where thoughtful communication, coaching, and white-glove touchpoints are essential
Collaborate with sourcers and coordination partners to ensure a seamless, high-quality search experience end-to-end
You bring 6+ years of full-cycle recruiting in high-growth, tech-enabled environments, with meaningful experience hiring senior, director, and VP-level design & creative talent
You have deep experience recruiting talent — Product Design or Creative — and are comfortable running senior and executive-level searches
You operate as a trusted advisor to executives, influencing decisions through data, market insight, and structured thinking
You know how to untangle ambiguous or complex searches, build clarity, and drive a repeatable plan that produces predictable outcomes
You bring high agency and operational excellence—you run clean, structured searches that remove friction for both candidates and stakeholders
You think creatively about multi-channel sourcing, building senior pipelines through research, relationship-building, and market mapping
You can assess talent with credibility — you understand craft well enough to calibrate a designer’s scope, judgment, and impact
You communicate with clarity, presence, and executive polish, regardless of audience
You care deeply about raising the bar, running inclusive and consistent processes, and strengthening the hiring muscle across the organization
The expected base pay range for this position is $144,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nHeadway is hiring an experienced Staff Recruiter to own our most complex and senior design searches — the hires that shape what we build and how fast we build it. In this role, you’ll run end-to-end searches across Product Design and Product Analytics/Research, partnering directly with the CPO, VPs of Product and Design, and their leadership teams to design the right hiring strategy, shape the talent bar, and deliver exceptional outcomes.\n\nAs a senior member of the recruiting team, you’ll operate as a true talent advisor and search leader. You’ll diagnose ambiguous hiring problems, architect structured search processes, influence executive stakeholders, and build world-class pipelines of design/creative talent for some of the most critical roles at Headway. Your work will directly impact our ability to scale sustainably and serve providers and patients nationwide.\n\n\n\n\nYOU WILL:\n\n - Run end-to-end design/creative searches, from senior ICs to Director+ leaders, driving everything from role scoping to close and owning the narrative around candidate quality, funnel health, and search strategy\n\n - Partner closely with the CPO, VPs of Product and Design, and their leadership teams, advising on role definition, leveling, search design, talent bar, market dynamics, and how to run a predictable, inclusive hiring process\n\n - Architect structured search plans that diagnose bottlenecks early, set expectations, and give stakeholders clear visibility throughout the process\n\n - Design and execute targeted sourcing strategies that consistently deliver high-quality design & creative talent\n\n - Use data to drive alignment and decisions, from setting funnel expectations to refining search approach based on real-time signal\n\n - Uplevel design hiring quality and consistency, helping teams clarify what “great” looks like, sharpening competencies and portfolio modules, and reinforcing structured decision-making\n\n - Build market intelligence on the talent landscape — compensation, org design, talent pools, and how peer companies structure and hire their teams\n\n - Ensure best-in-class candidate experience, with executive-grade care for senior leaders, where thoughtful communication, coaching, and white-glove touchpoints are essential\n\n - Collaborate with sourcers and coordination partners to ensure a seamless, high-quality search experience end-to-end\n\n\nYOU’D BE A GREAT FIT IF…\n\n - You bring 6+ years of full-cycle recruiting in high-growth, tech-enabled environments, with meaningful experience hiring senior, director, and VP-level design & creative talent\n\n - You have deep experience recruiting talent — Product Design or Creative — and are comfortable running senior and executive-level searches\n\n - You operate as a trusted advisor to executives, influencing decisions through data, market insight, and structured thinking\n\n - You know how to untangle ambiguous or complex searches, build clarity, and drive a repeatable plan that produces predictable outcomes\n\n - You bring high agency and operational excellence—you run clean, structured searches that remove friction for both candidates and stakeholders\n\n - You think creatively about multi-channel sourcing, building senior pipelines through research, relationship-building, and market mapping\n\n - You can assess talent with credibility — you understand craft well enough to calibrate a designer’s scope, judgment, and impact\n\n - You communicate with clarity, presence, and executive polish, regardless of audience\n\n - You care deeply about raising the bar, running inclusive and consistent processes, and strengthening the hiring muscle across the organization\n\n\n\n\nCOMPENSATION\n\nThe expected base pay range for this position is $144,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"b344b6bd-9c18-4a3e-be87-00b576d0246a","title":"Executive Assistant to the CPO & CTO","department":"All Cost Centers","team":"Operations","employmentType":"FullTime","location":"New York, NY","secondaryLocations":[],"publishedAt":"2026-09-30T18:44:42.186+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/b344b6bd-9c18-4a3e-be87-00b576d0246a","applyUrl":"https://jobs.ashbyhq.com/headway/b344b6bd-9c18-4a3e-be87-00b576d0246a/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the Role
The Executive Assistant to the Chief Product Officer and Chief Technology Officer is a high-leverage role at the center of Headway’s R&D organization.
This role will partner closely with Jake Poses, Chief Product Officer, and Arnaud Ferreri, Chief Technology Officer, to maximize their effectiveness — ensuring their time, attention, and preparation are focused on the product, technology, people, and decisions that matter most.
The role extends well beyond traditional executive support. A great Executive Assistant anticipates what’s needed, builds structure where it’s missing, exercises sound judgment, and owns work through resolution. They deeply learn how each executive operates and translate that understanding into tailored support - creating leverage without requiring every need or next step to be explicitly defined.
Working closely with Jake, Arnaud, and the R&D Chief of Staff, this person will help create a seamless operating environment around R&D leadership. Ultimately, success is measured by outcomes, not tasks: Jake and Arnaud are focused on their highest-impact work, consistently prepared for important moments, and supported by an EA whose effectiveness and ownership compound as their context and trust deepen.
What You'll Own
Time & Calendar | You'll own Jake and Arnaud's calendars end-to-end — aligning time to their highest-priority work, protecting focus and preparation, filtering and reshaping requests, and navigating competing demands across two executives.
Executive Operations | You'll build the systems that keep both executives running effectively - across priorities, tasks, follow-up, information flow, travel, and day-to-day logistics - tailored to how each works and continuously improved as you learn them.
Meeting Preparation | You'll ensure Jake and Arnaud are prepared for the moments that matter - coordinating context and materials, engaging the right stakeholders early, protecting preparation time, and anticipating what they need before they walk into the room.
Team & R&D Operations | You'll support the operating needs of two large, fast-growing organizations — planning leadership and team offsites, coordinating events and key team moments, and owning the logistics that enable Product and Engineering to operate effectively.
Communications & Follow-Through | You'll help manage communication and coordination across email, Slack, and key stakeholders - ensuring important information gets to the right place, commitments are tracked, and loops are reliably closed.
Executive Partnership | The connective tissue across all of the above. You'll deeply learn how Jake and Arnaud each operate, anticipate where support is needed, exercise independent judgment, and take ownership without waiting for every next step to be defined
You'd Be a Great Fit If…
You take ownership instinctively - you see what needs to happen, step into gaps, and stay with problems through resolution.
You exercise independent judgment without overstepping — and know when to act, ask, escalate, or push back.
You learn your executives quickly — how they think, work, and prioritize — and adapt your support without needing every preference or next step spelled out.
You build business and R&D context quickly and use it to make better decisions, not just become more informed.
You enjoy supporting large, fast-moving teams — from complex calendars and leadership rhythms to offsites, events, and the details that make an organization run smoothly.
You measure success by Jake and Arnaud’s effectiveness, not tasks completed — and are comfortable challenging an initial ask when you believe a different approach will produce a better outcome.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the Role\n\nThe Executive Assistant to the Chief Product Officer and Chief Technology Officer is a high-leverage role at the center of Headway’s R&D organization.\n\nThis role will partner closely with Jake Poses, Chief Product Officer, and Arnaud Ferreri, Chief Technology Officer, to maximize their effectiveness — ensuring their time, attention, and preparation are focused on the product, technology, people, and decisions that matter most.\n\nThe role extends well beyond traditional executive support. A great Executive Assistant anticipates what’s needed, builds structure where it’s missing, exercises sound judgment, and owns work through resolution. They deeply learn how each executive operates and translate that understanding into tailored support - creating leverage without requiring every need or next step to be explicitly defined.\n\nWorking closely with Jake, Arnaud, and the R&D Chief of Staff, this person will help create a seamless operating environment around R&D leadership. Ultimately, success is measured by outcomes, not tasks: Jake and Arnaud are focused on their highest-impact work, consistently prepared for important moments, and supported by an EA whose effectiveness and ownership compound as their context and trust deepen.\n\n\n\nWhat You'll Own\n\n - Time & Calendar | You'll own Jake and Arnaud's calendars end-to-end — aligning time to their highest-priority work, protecting focus and preparation, filtering and reshaping requests, and navigating competing demands across two executives.\n\n - Executive Operations | You'll build the systems that keep both executives running effectively - across priorities, tasks, follow-up, information flow, travel, and day-to-day logistics - tailored to how each works and continuously improved as you learn them.\n\n - Meeting Preparation | You'll ensure Jake and Arnaud are prepared for the moments that matter - coordinating context and materials, engaging the right stakeholders early, protecting preparation time, and anticipating what they need before they walk into the room.\n\n - Team & R&D Operations | You'll support the operating needs of two large, fast-growing organizations — planning leadership and team offsites, coordinating events and key team moments, and owning the logistics that enable Product and Engineering to operate effectively.\n\n - Communications & Follow-Through | You'll help manage communication and coordination across email, Slack, and key stakeholders - ensuring important information gets to the right place, commitments are tracked, and loops are reliably closed.\n\n - Executive Partnership | The connective tissue across all of the above. You'll deeply learn how Jake and Arnaud each operate, anticipate where support is needed, exercise independent judgment, and take ownership without waiting for every next step to be defined\n\n\n\nYou'd Be a Great Fit If…\n\n - You take ownership instinctively - you see what needs to happen, step into gaps, and stay with problems through resolution.\n\n - You exercise independent judgment without overstepping — and know when to act, ask, escalate, or push back.\n\n - You learn your executives quickly — how they think, work, and prioritize — and adapt your support without needing every preference or next step spelled out.\n\n - You build business and R&D context quickly and use it to make better decisions, not just become more informed.\n\n - You enjoy supporting large, fast-moving teams — from complex calendars and leadership rhythms to offsites, events, and the details that make an organization run smoothly.\n\n - You measure success by Jake and Arnaud’s effectiveness, not tasks completed — and are comfortable challenging an initial ask when you believe a different approach will produce a better outcome.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"1069db3a-1043-454a-86f4-691e55d4210d","title":"Staff Product Manager, Growth Automation & Enablement","department":"All Cost Centers","team":"Product Management","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-30T23:03:22.978+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/1069db3a-1043-454a-86f4-691e55d4210d","applyUrl":"https://jobs.ashbyhq.com/headway/1069db3a-1043-454a-86f4-691e55d4210d/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About This Role
We're hiring a Staff Product Manager to reinvent how Headway automates and scales provider growth. As provider acquisition scales and grows more complex, we need someone who can bring go to market, engineering, and sales together around a singular vision that includes automation, AI, and world-class tools for our sellers and marketers.
What You'll Own
Drive the roadmap around Headway's go to market systems, unifying sales, marketing/growth, and engineering around one vision
Identify where manual effort is a real bottleneck to growth and efficiency and drive the automation that removes it
Consolidate a fragmented tool stack into a coherent system that drives more efficient growth
Lead innovation in our marketing stack — across revenue feeds, audiences, data enrichment, and other tools to help us acquire providers more effectively
Partner directly with Sales leadership to innovate around how we sell and collaborate with your peers to ensure we are building a thoughtful acquisition system from top to bottom
You'd be a great fit if…
You've driven real gains in acquisition or sales-process efficiency, with automation or tooling as one of several levers you pulled
You've worked closely with marketers to build scalable acquisition systems (audiences, revenue feeds, attribution, conversion events, campaign management, etc)
You can unify teams with different incentives — sales, marketing, engineering — around a single roadmap without formal authority over all of them
You know when a process problem needs automation and when it needs a people or incentive fix instead
You can make a technical case to engineers and a business case to sales leadership — in the same week
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout This Role\n\nWe're hiring a Staff Product Manager to reinvent how Headway automates and scales provider growth. As provider acquisition scales and grows more complex, we need someone who can bring go to market, engineering, and sales together around a singular vision that includes automation, AI, and world-class tools for our sellers and marketers.\n\n\n\nWhat You'll Own\n\n - Drive the roadmap around Headway's go to market systems, unifying sales, marketing/growth, and engineering around one vision\n\n - Identify where manual effort is a real bottleneck to growth and efficiency and drive the automation that removes it\n\n - Consolidate a fragmented tool stack into a coherent system that drives more efficient growth\n\n - Lead innovation in our marketing stack — across revenue feeds, audiences, data enrichment, and other tools to help us acquire providers more effectively\n\n - Partner directly with Sales leadership to innovate around how we sell and collaborate with your peers to ensure we are building a thoughtful acquisition system from top to bottom\n \n \n\nYou'd be a great fit if…\n\n - You've driven real gains in acquisition or sales-process efficiency, with automation or tooling as one of several levers you pulled\n\n - You've worked closely with marketers to build scalable acquisition systems (audiences, revenue feeds, attribution, conversion events, campaign management, etc)\n\n - You can unify teams with different incentives — sales, marketing, engineering — around a single roadmap without formal authority over all of them\n\n - You know when a process problem needs automation and when it needs a people or incentive fix instead\n\n - You can make a technical case to engineers and a business case to sales leadership — in the same week\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"79549b79-af34-4d39-a053-43bf49adf05c","title":"Manager, Business Recruiting","department":"All Cost Centers","team":"Talent Acquisition","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-25T23:49:17.655+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/79549b79-af34-4d39-a053-43bf49adf05c","applyUrl":"https://jobs.ashbyhq.com/headway/79549b79-af34-4d39-a053-43bf49adf05c/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the Role
As Headway continues to scale, we're looking for a Manager, Business Recruiting to oversee the growth of our revenue functions. In this role, you’ll lead a team of 7 recruiters and own hiring across our entire revenue organization, including Provider Sales, Care Partnerships, Revenue Operations, and Enablement. The work ranges from high-volume sales hiring to targeted consultative searches for partnerships, operations, and enablement roles. As we continue to plan for record growth across these teams, you’ll be the person who turns that plan into a hiring engine that delivers.
This is a full-time leadership role focused on building a running a high-performing revenue recruiting team, serving as the strategic recruiting partner to revenue leadership and designing the plans, processes and operating rythm that lets us hire at scale while maintaining a high bar.
You Will
Lead, develop, and retain a team of 7 recruiters supporting both high-volume and longer-cycle revenue hiring. Set clear goals, run a consistent weekly operating rhythm, and give regular, direct feedback that helps each person grow.
Own the hiring strategy for the revenue org. Translate business and revenue targets into hiring plans, forecast team capacity, and adjust quickly as volume and priorities shift.
Serve as the primary recruiting partner to revenue leadership. Provide regular updates, flag risks early, push back when needed, and use data to guide decisions about headcount, timing, and process.
Manage the team against clear metrics. Use funnel and performance data to coach recruiters, spot bottlenecks, and improve hiring speed, quality, and efficiency.
Tailor recruiting strategy to each function, from high-throughput sales pipelines to targeted searches for partnership, RevOps, and Enablement roles.
Build for scale. Design and improve the processes, tools, and structure the team needs to support growth, including req allocation models, interview standards, and hiring manager calibration.
Oversee day-to-day team operations, including req assignments, interview consistency, and ATS data hygiene.
Partner with Recruiting leadership on headcount planning, team structure, and resourcing as the revenue org grows.
You’d Be a Great Fit If…
You have 8+ years of full-cycle recruiting experience, including significant experience hiring for sales or go-to-market teams.
You have 2+ years of experience managing recruiters, including setting goals, giving direct feedback, and managing performance. Experience leading a team through a period of rapid growth is a strong plus.
You’re fluent in recruiting data. You understand funnel math, track metrics closely, and use them to make decisions, coach your team, and inform stakeholders.
You can turn an ambitious hiring target into a realistic plan, and you raise concerns early when a plan is at risk.
You build strong, trusted relationships with senior business leaders, including when you need to push back or reset expectations.
You write and speak clearly and concisely. You keep stakeholders updated without being asked and follow through on commitments.
You bring structure to ambiguity and build processes that produce consistent results at scale.
You’re energized by a fast-paced environment with high expectations, changing priorities, and a lot of growth ahead.
Compensation:
The expected base pay range for this position is $152,000 - 190,000, based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the Role\n\nAs Headway continues to scale, we're looking for a Manager, Business Recruiting to oversee the growth of our revenue functions. In this role, you’ll lead a team of 7 recruiters and own hiring across our entire revenue organization, including Provider Sales, Care Partnerships, Revenue Operations, and Enablement. The work ranges from high-volume sales hiring to targeted consultative searches for partnerships, operations, and enablement roles. As we continue to plan for record growth across these teams, you’ll be the person who turns that plan into a hiring engine that delivers.\n\nThis is a full-time leadership role focused on building a running a high-performing revenue recruiting team, serving as the strategic recruiting partner to revenue leadership and designing the plans, processes and operating rythm that lets us hire at scale while maintaining a high bar. \n\nYou Will\n\n - Lead, develop, and retain a team of 7 recruiters supporting both high-volume and longer-cycle revenue hiring. Set clear goals, run a consistent weekly operating rhythm, and give regular, direct feedback that helps each person grow.\n\n - Own the hiring strategy for the revenue org. Translate business and revenue targets into hiring plans, forecast team capacity, and adjust quickly as volume and priorities shift.\n\n - Serve as the primary recruiting partner to revenue leadership. Provide regular updates, flag risks early, push back when needed, and use data to guide decisions about headcount, timing, and process.\n\n - Manage the team against clear metrics. Use funnel and performance data to coach recruiters, spot bottlenecks, and improve hiring speed, quality, and efficiency.\n\n - Tailor recruiting strategy to each function, from high-throughput sales pipelines to targeted searches for partnership, RevOps, and Enablement roles.\n\n - Build for scale. Design and improve the processes, tools, and structure the team needs to support growth, including req allocation models, interview standards, and hiring manager calibration.\n\n - Oversee day-to-day team operations, including req assignments, interview consistency, and ATS data hygiene.\n\n - Partner with Recruiting leadership on headcount planning, team structure, and resourcing as the revenue org grows.\n\nYou’d Be a Great Fit If…\n\n - You have 8+ years of full-cycle recruiting experience, including significant experience hiring for sales or go-to-market teams.\n\n - You have 2+ years of experience managing recruiters, including setting goals, giving direct feedback, and managing performance. Experience leading a team through a period of rapid growth is a strong plus.\n\n - You’re fluent in recruiting data. You understand funnel math, track metrics closely, and use them to make decisions, coach your team, and inform stakeholders.\n\n - You can turn an ambitious hiring target into a realistic plan, and you raise concerns early when a plan is at risk.\n\n - You build strong, trusted relationships with senior business leaders, including when you need to push back or reset expectations.\n\n - You write and speak clearly and concisely. You keep stakeholders updated without being asked and follow through on commitments.\n\n - You bring structure to ambiguity and build processes that produce consistent results at scale.\n\n - You’re energized by a fast-paced environment with high expectations, changing priorities, and a lot of growth ahead.\n\nCompensation:\n\nThe expected base pay range for this position is $152,000 - 190,000, based on a variety of factors including qualifications, experience, and geographic location.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"19d3bb5e-f5fc-4bd4-9a08-c479f5b0969e","title":"Business Development Associate, Care Partnerships","department":"All Cost Centers","team":"Care Partnerships","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-02T21:42:30.613+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/19d3bb5e-f5fc-4bd4-9a08-c479f5b0969e","applyUrl":"https://jobs.ashbyhq.com/headway/19d3bb5e-f5fc-4bd4-9a08-c479f5b0969e/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
Headway's Care Partnerships team is on a mission to become the behavioral health partner of choice for every health system in the US. We make it easy for care management, social work, and clinical teams to refer their patients into high-quality outpatient behavioral health care — and we're growing fast.
We recently proved that cold outbound is a powerful, scalable channel for generating new health system partnerships. Now we're building a dedicated BDR team to fuel that growth. As a Business Development Representative, you'll be the tip of the spear — running high-volume outbound outreach to connect with care management leaders at health systems across the country and booking the meetings that drive our pipeline.
This is a ground-floor opportunity to help build a function that didn't exist six months ago and is already producing results.
You will:
Drive top-of-funnel pipeline for the Care Partnerships BD team through high-volume cold outbound across phone, email, and LinkedIn
Book qualified intro meetings with care management leaders at health systems across the country
Qualify prospects against our ideal customer profile and ensure clean handoffs to the BD team with full context
Build and maintain target contact lists across your assigned territories
Collaborate with your manager and BD teammates to refine messaging, targeting, and outreach strategy
Document and share learnings on personas, objection handling, and conversion performance to strengthen the team's playbook
You will love this role if:
You have 1+ year of experience in a high-volume outbound role (BDR, SDR, inside sales) and can point to a track record of hitting activity and meeting targets
You are comfortable — and energized by — cold calling as your primary channel
You are coachable: you actively seek feedback, incorporate it fast, and iterate on your approach
You are resilient and competitive — rejection doesn't slow you down, it fuels you
You are organized and disciplined about logging activity and outcomes in real time
You communicate clearly and concisely — you can earn a busy executive's attention in 30 seconds and convert it to a meeting
You are motivated by the opportunity to help solve one of our generation's defining problems: access to mental healthcare
Bonus points if:
You have experience in healthcare, health tech, or selling into health systems
You have familiarity with multi-touch outbound sequencing tools
You've worked in a fast-growing startup environment
Compensation:
Salary information is based on a single salary target per role and is differentiated based on geographic location.
Group A = $77,000 - New York City, San Francisco/Bay Area, Los Angeles / Orange County Area, San Diego, Seattle, Boston, Austin
Group B = $69,300 - Chicago, Denver, Washington DC, Philadelphia, Pittsburgh, Atlanta, Nashville, Phoenix, and Portland
Group C = $61,600 - Most remaining cities
Other compensation includes commission. Commission payments are monthly.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout The Role\n\nHeadway's Care Partnerships team is on a mission to become the behavioral health partner of choice for every health system in the US. We make it easy for care management, social work, and clinical teams to refer their patients into high-quality outpatient behavioral health care — and we're growing fast.\n\nWe recently proved that cold outbound is a powerful, scalable channel for generating new health system partnerships. Now we're building a dedicated BDR team to fuel that growth. As a Business Development Representative, you'll be the tip of the spear — running high-volume outbound outreach to connect with care management leaders at health systems across the country and booking the meetings that drive our pipeline.\n\nThis is a ground-floor opportunity to help build a function that didn't exist six months ago and is already producing results.\n\nYou will:\n\n - Drive top-of-funnel pipeline for the Care Partnerships BD team through high-volume cold outbound across phone, email, and LinkedIn\n\n - Book qualified intro meetings with care management leaders at health systems across the country\n\n - Qualify prospects against our ideal customer profile and ensure clean handoffs to the BD team with full context\n\n - Build and maintain target contact lists across your assigned territories\n\n - Collaborate with your manager and BD teammates to refine messaging, targeting, and outreach strategy\n\n - Document and share learnings on personas, objection handling, and conversion performance to strengthen the team's playbook\n\nYou will love this role if:\n\n - You have 1+ year of experience in a high-volume outbound role (BDR, SDR, inside sales) and can point to a track record of hitting activity and meeting targets\n\n - You are comfortable — and energized by — cold calling as your primary channel\n\n - You are coachable: you actively seek feedback, incorporate it fast, and iterate on your approach\n\n - You are resilient and competitive — rejection doesn't slow you down, it fuels you\n\n - You are organized and disciplined about logging activity and outcomes in real time\n\n - You communicate clearly and concisely — you can earn a busy executive's attention in 30 seconds and convert it to a meeting\n\n - You are motivated by the opportunity to help solve one of our generation's defining problems: access to mental healthcare\n\nBonus points if:\n\n - You have experience in healthcare, health tech, or selling into health systems\n\n - You have familiarity with multi-touch outbound sequencing tools\n\n - You've worked in a fast-growing startup environment\n\nCompensation:\n\n - Salary information is based on a single salary target per role and is differentiated based on geographic location.\n \n - Group A = $77,000 - New York City, San Francisco/Bay Area, Los Angeles / Orange County Area, San Diego, Seattle, Boston, Austin\n \n - Group B = $69,300 - Chicago, Denver, Washington DC, Philadelphia, Pittsburgh, Atlanta, Nashville, Phoenix, and Portland\n \n - Group C = $61,600 - Most remaining cities \n\n - Other compensation includes commission. Commission payments are monthly.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"560d7685-82a5-4c5b-b17d-ff79c94258fe","title":"Senior Manager, Data Science - Provider Growth Product","department":"All Cost Centers","team":"Data","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-10-28T23:23:01.761+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/560d7685-82a5-4c5b-b17d-ff79c94258fe","applyUrl":"https://jobs.ashbyhq.com/headway/560d7685-82a5-4c5b-b17d-ff79c94258fe/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
As Senior Data Science Manager for Provider Growth Product, you will define and lead our data science strategy to help Headway grow its provider network. You will partner closely with Product, Engineering, Operations, Design, Clinical and Customer Success leadership to drive product data science to grow our provider base through product led motions. You will define the right experimentation and product data science solutions y to turn insights into measurable improvements.
What You’ll Do
Lead marketing and LTV measurement initiatives
Lead experimentation efforts in our product
Lead and grow a high-performing team of Data Scientists, fostering a culture of technical excellence and strategic thinking.
Develop quarterly roadmaps with cross-functional partners, align Data Science resources, and oversee execution of timely and high-quality work.
Drive insights and decisions through strategic analysis, reporting, experimentation and predictive modeling.
Obsess over provider growth metrics surfacing gaps and ways to continuously improve them
Deep dive into areas we don’t fully understand to segment our data and understand where there’s opportunities to improve provider experiences.
Stay close to the data by tackling strategic projects yourself, identifying underlying trends and areas of opportunity.
Translate complex technical findings into clear, actionable recommendations for executive stakeholders.
What We’re Looking For
8+ years of experience in data science or analytics roles.
3+ years of experience managing and developing teams.
Strong product mindset and demonstrated success working in Product
Preferred experience in marketing, product led growth initiatives
Proven success partnering cross-functionally with Product, Engineering, Data, Design, Operations, Clinical and Customer Success teams
Proficiency in forecasting, experimentation, causal inference
Experience with data modeling, ideally using dbt.
Hands-on technical fluency in SQL and Python or R.
Experience adopting and championing AI-assisted tools to accelerate and automate data workflows.
Strong communication and stakeholder management skills.
Why This Role is Exciting
Help us drive engagement of our product for Providers
Influence the future for our product experience and tying to growth levers
Partner closely with senior and executive leadership and directly influence company strategy and growth.
Compensation
The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nAs Senior Data Science Manager for Provider Growth Product, you will define and lead our data science strategy to help Headway grow its provider network. You will partner closely with Product, Engineering, Operations, Design, Clinical and Customer Success leadership to drive product data science to grow our provider base through product led motions. You will define the right experimentation and product data science solutions y to turn insights into measurable improvements.\n\nWhat You’ll Do\n\n - Lead marketing and LTV measurement initiatives\n\n - Lead experimentation efforts in our product\n\n - Lead and grow a high-performing team of Data Scientists, fostering a culture of technical excellence and strategic thinking.\n\n - Develop quarterly roadmaps with cross-functional partners, align Data Science resources, and oversee execution of timely and high-quality work.\n\n - Drive insights and decisions through strategic analysis, reporting, experimentation and predictive modeling.\n\n - Obsess over provider growth metrics surfacing gaps and ways to continuously improve them\n\n - Deep dive into areas we don’t fully understand to segment our data and understand where there’s opportunities to improve provider experiences.\n\n - Stay close to the data by tackling strategic projects yourself, identifying underlying trends and areas of opportunity.\n\n - Translate complex technical findings into clear, actionable recommendations for executive stakeholders.\n\nWhat We’re Looking For\n\n - 8+ years of experience in data science or analytics roles.\n\n - 3+ years of experience managing and developing teams.\n\n - Strong product mindset and demonstrated success working in Product\n\n - Preferred experience in marketing, product led growth initiatives\n\n - Proven success partnering cross-functionally with Product, Engineering, Data, Design, Operations, Clinical and Customer Success teams\n\n - Proficiency in forecasting, experimentation, causal inference\n\n - Experience with data modeling, ideally using dbt.\n\n - Hands-on technical fluency in SQL and Python or R.\n\n - Experience adopting and championing AI-assisted tools to accelerate and automate data workflows.\n\n - Strong communication and stakeholder management skills.\n\nWhy This Role is Exciting\n\n - Help us drive engagement of our product for Providers\n\n - Influence the future for our product experience and tying to growth levers\n\n - Partner closely with senior and executive leadership and directly influence company strategy and growth.\n\nCompensation\n\nThe expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"5a515070-a357-480e-b029-07b4d2002726","title":"Director, HR Business Partner","department":"All Cost Centers","team":"People","employmentType":"FullTime","location":"New York, NY","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-10-01T20:31:25.305+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/5a515070-a357-480e-b029-07b4d2002726","applyUrl":"https://jobs.ashbyhq.com/headway/5a515070-a357-480e-b029-07b4d2002726/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
This role is based out of either our New York City office or San Francisco office, and is in person 2 days a week.
As Director, HR Business Partner at Headway, you will lead a team of HR Business Partners while serving as a strategic thought partner to our CRO, CCO, CPO, COO, and other business-side executives and their leadership teams. You'll shape and execute people strategies that enable scale, strengthen leadership, and drive Olympic-level performance across the business organization. Partnering closely with senior leaders and coaching your team to do the same, you'll provide counsel on organizational design, performance management, talent planning, and leadership development, balancing near-term priorities with long-term organizational health and cultural integrity. You'll use data-driven insights and sound judgment to identify trends, influence decisions, and lead high-impact initiatives that elevate the employee experience, strengthen manager capability, and ensure our teams are empowered to perform at their best.
Strategic Business Partnership: Act as a trusted advisor to executives across the business organization (CRO, CCO, CPO, COO, and their leadership teams). Anticipate organizational needs, connect people strategy to business outcomes, and challenge assumptions through evidence and insight.
Team Leadership & Development: Manage and develop a team of HR Business Partners. Set clear priorities, coach them on their own executive partnerships, and build their capability to operate as strategic advisors in their own right.
Talent Strategy & Performance: Lead performance management and talent review processes with rigor and fairness across the business organization. Coach leaders and your own team to recognize and reward top performance, address underperformance, and build high-performing, inclusive teams.
Organizational Design & Effectiveness: Partner with leaders to design scalable org structures, strengthen alignment, and enable growth. Use workforce analytics and org design principles to optimize spans, layers, and team health.
Leadership Coaching & Influence: Build trusted relationships with executives and managers, providing candid, actionable feedback that sharpens leadership effectiveness. Reinforce Headway's cultural principles and managerial excellence through coaching and systems, both directly and through your team.
Analytical & Data-Driven Decision Making: Leverage people data to identify trends, diagnose root causes, and drive measurable improvements in organizational health. Set the analytical bar for your team's work product.
Project Management & Operational Excellence: Lead complex, cross-functional people initiatives end-to-end, from scoping and planning to flawless execution and follow-through. Balance strategic impact with hands-on execution, and delegate effectively across your team, to ensure scalability and continuous improvement.
Cultural Stewardship & Employee Experience: Model and amplify Headway's values and performance standards. Ensure fairness, inclusion, and consistency in decision-making across the business organization. Surface patterns in sentiment and proactively strengthen engagement and trust.
Have 12+ years of progressive experience in HR or HR-adjacent roles (e.g., Chief of Staff, Strategy, Consulting), with a track record of supporting senior executives in high-growth or scaling environments.
Are a strategic operator who can anticipate organizational needs, shape people strategies, and influence through credibility and insight.
Are data-driven, using qualitative and quantitative insights to inform decision-making, program design, and measurement of impact.
Are a trusted coach and advisor, capable of balancing candor and empathy while influencing at all levels.
Have deep expertise in org design, performance management, and leadership development.
Thrive in fast-paced, high-growth settings where agility, sound judgment, and ownership are essential.
Model Headway’s cultural principles and uphold our Olympic-level performance standard, driving clarity, accountability, and continuous improvement.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nThis role is based out of either our New York City office or San Francisco office, and is in person 2 days a week.\n\n\n\nAs Director, HR Business Partner at Headway, you will lead a team of HR Business Partners while serving as a strategic thought partner to our CRO, CCO, CPO, COO, and other business-side executives and their leadership teams. You'll shape and execute people strategies that enable scale, strengthen leadership, and drive Olympic-level performance across the business organization. Partnering closely with senior leaders and coaching your team to do the same, you'll provide counsel on organizational design, performance management, talent planning, and leadership development, balancing near-term priorities with long-term organizational health and cultural integrity. You'll use data-driven insights and sound judgment to identify trends, influence decisions, and lead high-impact initiatives that elevate the employee experience, strengthen manager capability, and ensure our teams are empowered to perform at their best.\n\n \n \n\n\nWHAT YOU’LL DO\n\n - Strategic Business Partnership: Act as a trusted advisor to executives across the business organization (CRO, CCO, CPO, COO, and their leadership teams). Anticipate organizational needs, connect people strategy to business outcomes, and challenge assumptions through evidence and insight.\n\n - Team Leadership & Development: Manage and develop a team of HR Business Partners. Set clear priorities, coach them on their own executive partnerships, and build their capability to operate as strategic advisors in their own right.\n\n - Talent Strategy & Performance: Lead performance management and talent review processes with rigor and fairness across the business organization. Coach leaders and your own team to recognize and reward top performance, address underperformance, and build high-performing, inclusive teams.\n\n - Organizational Design & Effectiveness: Partner with leaders to design scalable org structures, strengthen alignment, and enable growth. Use workforce analytics and org design principles to optimize spans, layers, and team health.\n\n - Leadership Coaching & Influence: Build trusted relationships with executives and managers, providing candid, actionable feedback that sharpens leadership effectiveness. Reinforce Headway's cultural principles and managerial excellence through coaching and systems, both directly and through your team.\n\n - Analytical & Data-Driven Decision Making: Leverage people data to identify trends, diagnose root causes, and drive measurable improvements in organizational health. Set the analytical bar for your team's work product.\n\n - Project Management & Operational Excellence: Lead complex, cross-functional people initiatives end-to-end, from scoping and planning to flawless execution and follow-through. Balance strategic impact with hands-on execution, and delegate effectively across your team, to ensure scalability and continuous improvement.\n\n - Cultural Stewardship & Employee Experience: Model and amplify Headway's values and performance standards. Ensure fairness, inclusion, and consistency in decision-making across the business organization. Surface patterns in sentiment and proactively strengthen engagement and trust.\n\n \n\n\nYOU’D BE A GREAT FIT IF YOU...\n\n - Have 12+ years of progressive experience in HR or HR-adjacent roles (e.g., Chief of Staff, Strategy, Consulting), with a track record of supporting senior executives in high-growth or scaling environments.\n\n - Are a strategic operator who can anticipate organizational needs, shape people strategies, and influence through credibility and insight.\n\n - Are data-driven, using qualitative and quantitative insights to inform decision-making, program design, and measurement of impact.\n\n - Are a trusted coach and advisor, capable of balancing candor and empathy while influencing at all levels.\n\n - Have deep expertise in org design, performance management, and leadership development.\n\n - Thrive in fast-paced, high-growth settings where agility, sound judgment, and ownership are essential.\n\n - Model Headway’s cultural principles and uphold our Olympic-level performance standard, driving clarity, accountability, and continuous improvement.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"9ef73ae3-ff90-425b-96ef-0f1cb0bfc0c2","title":"Senior Engineering Manager (Patient New Verticals)","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-11-02T22:12:17.622+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/9ef73ae3-ff90-425b-96ef-0f1cb0bfc0c2","applyUrl":"https://jobs.ashbyhq.com/headway/9ef73ae3-ff90-425b-96ef-0f1cb0bfc0c2/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway's mission is a big one – to build a new mental health care system everyone can access. We've built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Headway was founded in 2019. Since then, we've grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We're a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.
We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).
Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.
Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iterating.
Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.
Languages: Python 3, TypeScript
Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js
Datastores: Postgres, Redis
Infrastructure: AWS (Fargate, ECS, S3, SageMaker and more), Spark and Kafka
Monitoring: Datadog, PagerDuty, Sentry
Version Control: Github
Vulnerability Management: Snyk, Semgrep
Cloud Security: Lacework
About New Verticals at Headway
Most people don't find a therapist by typing into a search bar. They ask their doctor, check their insurance card, or pick up the phone. New Verticals builds those front doors. When a doctor tells a patient \"you should talk to someone,\" we want Headway to be the next step. When someone looks for care in their insurer's directory, we want them to find it and book it. When someone calls, we want them to get booked on that call.
These channels already carry a large and growing share of Headway's new patients, and most of what they could be is still unbuilt. We are early, and the team you lead will decide what this becomes.
About this role
You'll lead the engineers behind our referral, payer and phone channels, and own the bets that open the next one. You'll partner daily with two product managers, data science, and operations, and you'll work directly with health systems and insurers who move on their own timelines. You'll report to the head of Patient Engineering, with room to grow the org as new channels come online.
What you'll do
Grow the channels that bring patients to Headway through doctors, insurers, and the phone.
Take new channels from zero to one: find the signal, ship fast, scale what works, and stop what doesn't.
Build AI into how patients are referred, routed, and booked, so getting started takes minutes, not days.
Lead and grow a team of engineers who own outcomes, not tickets.
Make it easy for partners to work with us, and hard for them to work with anyone else.
Who you are
You've built something from nothing, and you like the stage where it's messy.
You find a way when the plan breaks, the partner slips, or the answer isn't in the docs.
Product, ops, and partners trust you, and you can get a hard tradeoff decided.
You want to manage. Hiring, coaching, and setting the bar are the job, not a tax on it.
Experience we're seeking
4+ years managing engineers, with a track record of hiring and developing them.
5+ years building production software.
Experience launching or growing an acquisition, distribution, or partner channel.
Bonus: healthcare, payer, or health system integrations; voice or conversational AI; B2B2C products.
You'll love this role if you want to
Own the paths that bring people into care for the first time.
Build new channels, not maintain old ones.
See your team's work show up as real patients booking with a therapist.
Our Interview Process
A conversation with our recruiting team, then a hiring manager interview and a system design session. Next come interviews on people leadership, product sense, and peer leadership, plus a hands-on AI coding exercise. The process ends with a conversation with our CTO, followed by reference calls.
Compensation and Benefits:
The expected base pay range for this position is $265,200 - 314,925 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
Benefits offered include:
Equity Compensation
Medical, Dental, and Vision coverage
HSA / FSA
401(k) match
Therapy Reimbursement
18-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nHeadway's mission is a big one – to build a new mental health care system everyone can access. We've built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.\n\n1 in 4 people in the US have a treatable mental health condition, but the majority of providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.\n\nHeadway was founded in 2019. Since then, we've grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We're a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.\n\nWe want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n \n\n\nABOUT ENGINEERING AT HEADWAY\n\nBuilding a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).\n\n \n\n\nPRINCIPLES THAT GUIDE US:\n\n - Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.\n\n - Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iterating.\n\n - Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.\n\n - Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.\n\n\nTOOLS WE USE:\n\n - Languages: Python 3, TypeScript\n\n - Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js\n\n - Datastores: Postgres, Redis\n\n - Infrastructure: AWS (Fargate, ECS, S3, SageMaker and more), Spark and Kafka\n\n - Monitoring: Datadog, PagerDuty, Sentry\n\n - Version Control: Github\n\n - Vulnerability Management: Snyk, Semgrep\n\n - Cloud Security: Lacework\n\nAbout New Verticals at Headway\n\nMost people don't find a therapist by typing into a search bar. They ask their doctor, check their insurance card, or pick up the phone. New Verticals builds those front doors. When a doctor tells a patient \"you should talk to someone,\" we want Headway to be the next step. When someone looks for care in their insurer's directory, we want them to find it and book it. When someone calls, we want them to get booked on that call.\n\nThese channels already carry a large and growing share of Headway's new patients, and most of what they could be is still unbuilt. We are early, and the team you lead will decide what this becomes.\n\nAbout this role\n\nYou'll lead the engineers behind our referral, payer and phone channels, and own the bets that open the next one. You'll partner daily with two product managers, data science, and operations, and you'll work directly with health systems and insurers who move on their own timelines. You'll report to the head of Patient Engineering, with room to grow the org as new channels come online.\n\nWhat you'll do\n\n - Grow the channels that bring patients to Headway through doctors, insurers, and the phone.\n\n - Take new channels from zero to one: find the signal, ship fast, scale what works, and stop what doesn't.\n\n - Build AI into how patients are referred, routed, and booked, so getting started takes minutes, not days.\n\n - Lead and grow a team of engineers who own outcomes, not tickets.\n\n - Make it easy for partners to work with us, and hard for them to work with anyone else.\n\nWho you are\n\n - You've built something from nothing, and you like the stage where it's messy.\n\n - You find a way when the plan breaks, the partner slips, or the answer isn't in the docs.\n\n - Product, ops, and partners trust you, and you can get a hard tradeoff decided.\n\n - You want to manage. Hiring, coaching, and setting the bar are the job, not a tax on it.\n\nExperience we're seeking\n\n - 4+ years managing engineers, with a track record of hiring and developing them.\n\n - 5+ years building production software.\n\n - Experience launching or growing an acquisition, distribution, or partner channel.\n\n - Bonus: healthcare, payer, or health system integrations; voice or conversational AI; B2B2C products.\n\nYou'll love this role if you want to\n\n - Own the paths that bring people into care for the first time.\n\n - Build new channels, not maintain old ones.\n\n - See your team's work show up as real patients booking with a therapist.\n\nOur Interview Process\n\nA conversation with our recruiting team, then a hiring manager interview and a system design session. Next come interviews on people leadership, product sense, and peer leadership, plus a hands-on AI coding exercise. The process ends with a conversation with our CTO, followed by reference calls.\n\nCompensation and Benefits:\n\nThe expected base pay range for this position is $265,200 - 314,925 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.\n\nWe are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.\n\nBenefits offered include:\n\n - Equity Compensation\n\n - Medical, Dental, and Vision coverage\n\n - HSA / FSA\n\n - 401(k) match\n\n - Therapy Reimbursement\n\n - 18-week parental leave for eligible employees\n\n - Carrot Fertility annual reimbursement and membership\n\n - 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st\n\n - Flexible PTO\n\n - Employee Assistance Program (EAP)\n\n - Training and professional development\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"4d64abd7-9736-4757-a1e5-c6dc6e04afd2","title":"BDA Team Lead, Care Partnerships","department":"All Cost Centers","team":"Care Partnerships","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-08T00:58:23.611+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/4d64abd7-9736-4757-a1e5-c6dc6e04afd2","applyUrl":"https://jobs.ashbyhq.com/headway/4d64abd7-9736-4757-a1e5-c6dc6e04afd2/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
Headway's Care Partnerships team is on a mission to become the behavioral health partner of choice for every health system in the US. We make it easy for care management, social work, and clinical teams to refer their patients into high-quality outpatient behavioral health care. And we're growing fast.
Cold outbound is now a proven, scalable channel for us to generate new health system partnerships. Our team of Business Development Associates (BDAs) books the meetings that drive our pipeline. As a BDA Team Lead, you'll lead a pod of 7–8 BDAs. You'll coach them to consistently hit quota, find what moves the funnel, and make the team better every month.
This is a full-time leadership role with no personal quota. Your success is your team's success. You'll shape how we hire, onboard, and develop BDAs as the team scales.
You will:
Lead and coach a pod of 7–8 BDAs to consistently hit their monthly meeting quota and qualification targets
Own your pod's funnel, from dials and connects to meetings booked, held rate, and conversion to qualified prospects
Run weekly 1:1s, call listening sessions, and live coaching during call blocks
Give clear, direct feedback to every rep, and regularly ask for feedback on your own coaching
Generate and test new ideas across messaging, sequencing, channels, and targeting, then roll out what works across the team
Partner with BD Leads and regional leaders to keep handoffs clean and meeting quality high
Help hire and onboard new BDAs as the team grows
You will love this role if:
You have 2+ years in a high-volume outbound role (BDR, SDR, inside sales) and 1+ year leading or formally coaching a team of reps
You know your team's numbers cold and can explain what's driving them, rep by rep and stage by stage
You're energized by developing people. Watching a rep go from behind pace to quota is the best part of your week.
You generate your own ideas to hit goals, test them, and measure whether they worked
You give direct feedback, ask for it in return, and build trust with partners across the business
You're resilient and persistent. When the team is behind pace, you spot it early and act.
You're motivated by the opportunity to help solve one of our generation's defining problems: access to mental healthcare
Bonus points if:
You have experience in healthcare, health tech, or selling into health systems
You've built or scaled an outbound team or playbook from an early stage
You've used dialer and sequencing tools (e.g., Nooks, Outreach, Salesloft)
You've worked in a fast-growing startup environment
Compensation:
Salary information is based on a single salary target per role and is differentiated based on geographic location.
Group A = $115,000 - New York City, San Francisco/Bay Area, Los Angeles / Orange County Area, San Diego, Seattle, Boston, Austin
Group B = $103,500 - Chicago, Denver, Washington DC, Philadelphia, Pittsburgh, Atlanta, Nashville, Phoenix, and Portland
Group C = $92,000 - Most remaining cities
Other compensation includes commission and/or discretionary bonus. Commission payments are monthly.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout The Role\n\nHeadway's Care Partnerships team is on a mission to become the behavioral health partner of choice for every health system in the US. We make it easy for care management, social work, and clinical teams to refer their patients into high-quality outpatient behavioral health care. And we're growing fast.\n\nCold outbound is now a proven, scalable channel for us to generate new health system partnerships. Our team of Business Development Associates (BDAs) books the meetings that drive our pipeline. As a BDA Team Lead, you'll lead a pod of 7–8 BDAs. You'll coach them to consistently hit quota, find what moves the funnel, and make the team better every month.\n\nThis is a full-time leadership role with no personal quota. Your success is your team's success. You'll shape how we hire, onboard, and develop BDAs as the team scales.\n\nYou will:\n\n - Lead and coach a pod of 7–8 BDAs to consistently hit their monthly meeting quota and qualification targets\n\n - Own your pod's funnel, from dials and connects to meetings booked, held rate, and conversion to qualified prospects\n\n - Run weekly 1:1s, call listening sessions, and live coaching during call blocks\n\n - Give clear, direct feedback to every rep, and regularly ask for feedback on your own coaching\n\n - Generate and test new ideas across messaging, sequencing, channels, and targeting, then roll out what works across the team\n\n - Partner with BD Leads and regional leaders to keep handoffs clean and meeting quality high\n\n - Help hire and onboard new BDAs as the team grows\n\nYou will love this role if:\n\n - You have 2+ years in a high-volume outbound role (BDR, SDR, inside sales) and 1+ year leading or formally coaching a team of reps\n\n - You know your team's numbers cold and can explain what's driving them, rep by rep and stage by stage\n\n - You're energized by developing people. Watching a rep go from behind pace to quota is the best part of your week.\n\n - You generate your own ideas to hit goals, test them, and measure whether they worked\n\n - You give direct feedback, ask for it in return, and build trust with partners across the business\n\n - You're resilient and persistent. When the team is behind pace, you spot it early and act.\n\n - You're motivated by the opportunity to help solve one of our generation's defining problems: access to mental healthcare\n\nBonus points if:\n\n - You have experience in healthcare, health tech, or selling into health systems\n\n - You've built or scaled an outbound team or playbook from an early stage\n\n - You've used dialer and sequencing tools (e.g., Nooks, Outreach, Salesloft)\n\n - You've worked in a fast-growing startup environment\n\nCompensation:\n\nSalary information is based on a single salary target per role and is differentiated based on geographic location.\n\n - Group A = $115,000 - New York City, San Francisco/Bay Area, Los Angeles / Orange County Area, San Diego, Seattle, Boston, Austin\n\n - Group B = $103,500 - Chicago, Denver, Washington DC, Philadelphia, Pittsburgh, Atlanta, Nashville, Phoenix, and Portland\n\n - Group C = $92,000 - Most remaining cities \n\nOther compensation includes commission and/or discretionary bonus. Commission payments are monthly.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"03326a1d-f7de-4c71-a4e0-68b575d43ec0","title":"Security Engineer (Product)","department":"All Cost Centers","team":"Security","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-08T18:51:50.599+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/03326a1d-f7de-4c71-a4e0-68b575d43ec0","applyUrl":"https://jobs.ashbyhq.com/headway/03326a1d-f7de-4c71-a4e0-68b575d43ec0/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
The Security team at Headway is focused on security and privacy for all of Headway’s customers - therapists, patients, and payers (ex: insurance companies and health systems). As an early member on the team, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house product and application security engineering efforts. In this role, you will partner closely with our product and engineering teams to ensure that our application is designed and developed securely so that we can maintain and grow customers’ trust in Headway.
What you’ll do at Headway:
Partner with Product and Engineering: Headway has many new product launches on the horizon that will transform the industry and have a rich data component. You will be a partner at both the design and development stage to ensure that we implement new features securely, including (but not limited to):
Participating in the implementation efforts
Doing security reviews
Helping with product design decisions
Auditing and surfacing vulnerabilities in our current products
Build agentic security tooling: Move beyond rules-based automation to agentic workflows that address potential code problems at scale across our rapidly growing codebase. You'll help build an AI-native product security at Headway.
Make the safe way, the easy way: Work on defining and building application guardrails so that developers can build securely by default. You also will work to instill a culture of secure development across engineering.
Assist in ongoing security operations: You will be part of the security team and have responsibilities to assist in incident response, vulnerability management, penetration testing, security reviews, and other operational tasks to ensure that our security program is operating at a world-class level.
Tools we use:
Cloud Security: Lacework
Languages: Python 3, TypeScript
Libraries: FastAPI, SQLAlchemy, React
Datastores: Postgres, Redis
Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka
Monitoring: Datadog, PagerDuty
Version Control: Github
Vulnerability Management: Snyk, Semgrep
You’ll be great for this role if you have:
Have 0 → 1 security experience: You have 2+ years experience in security and/or software engineering roles with a demonstrated history of working on security-related projects or with responsibilities as a security generalist.
Strong cross-functional experience: You love partnering with other teams to help both teams achieve their goals.
Strong technical depth and breadth: You have technical experience with building secure platforms and products at a deep level. You are excited to perform security design and code reviews. You want to understand security systems and improve their efficiency and scalability.
Excited by AI’s potential: You believe AI will fundamentally reshape how product security works, and you want to be at the forefront of making that happen.
Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.
Innovation at Scale: You seek opportunities to lead the industry in implementing the latest security and privacy technologies.
Results driven: You care deeply about creating impact and driving results for Headway’s business.
Mission driven: You are motivated by Headway’s mission, increasing access to high quality mental health care.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nThe Security team at Headway is focused on security and privacy for all of Headway’s customers - therapists, patients, and payers (ex: insurance companies and health systems). As an early member on the team, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house product and application security engineering efforts. In this role, you will partner closely with our product and engineering teams to ensure that our application is designed and developed securely so that we can maintain and grow customers’ trust in Headway.\n\nWhat you’ll do at Headway:\n\n - Partner with Product and Engineering: Headway has many new product launches on the horizon that will transform the industry and have a rich data component. You will be a partner at both the design and development stage to ensure that we implement new features securely, including (but not limited to):\n \n - Participating in the implementation efforts\n \n - Doing security reviews\n \n - Helping with product design decisions\n \n - Auditing and surfacing vulnerabilities in our current products\n\n - Build agentic security tooling: Move beyond rules-based automation to agentic workflows that address potential code problems at scale across our rapidly growing codebase. You'll help build an AI-native product security at Headway.\n\n - Make the safe way, the easy way: Work on defining and building application guardrails so that developers can build securely by default. You also will work to instill a culture of secure development across engineering.\n\n - Assist in ongoing security operations: You will be part of the security team and have responsibilities to assist in incident response, vulnerability management, penetration testing, security reviews, and other operational tasks to ensure that our security program is operating at a world-class level.\n\nTools we use:\n\n - Cloud Security: Lacework\n\n - Languages: Python 3, TypeScript\n\n - Libraries: FastAPI, SQLAlchemy, React\n\n - Datastores: Postgres, Redis\n\n - Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka\n\n - Monitoring: Datadog, PagerDuty\n\n - Version Control: Github\n\n - Vulnerability Management: Snyk, Semgrep\n\nYou’ll be great for this role if you have:\n\n - Have 0 → 1 security experience: You have 2+ years experience in security and/or software engineering roles with a demonstrated history of working on security-related projects or with responsibilities as a security generalist.\n\n - Strong cross-functional experience: You love partnering with other teams to help both teams achieve their goals.\n\n - Strong technical depth and breadth: You have technical experience with building secure platforms and products at a deep level. You are excited to perform security design and code reviews. You want to understand security systems and improve their efficiency and scalability.\n\n - Excited by AI’s potential: You believe AI will fundamentally reshape how product security works, and you want to be at the forefront of making that happen.\n\n - Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.\n\n - Innovation at Scale: You seek opportunities to lead the industry in implementing the latest security and privacy technologies.\n\n - Results driven: You care deeply about creating impact and driving results for Headway’s business.\n\n - Mission driven: You are motivated by Headway’s mission, increasing access to high quality mental health care.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"f8d4f38f-c192-4fdb-9480-4115328861cf","title":"Director, Patient and Brand Marketing","department":"All Cost Centers","team":"Patient & Brand Marketing","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-13T18:52:40.366+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/f8d4f38f-c192-4fdb-9480-4115328861cf","applyUrl":"https://jobs.ashbyhq.com/headway/f8d4f38f-c192-4fdb-9480-4115328861cf/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
We are looking for our first Director of Patient & Brand Marketing to join Headway at a pivotal time for our company. In this role, you will lead a team responsible for making Headway the #1 place people turn when they need great mental healthcare built around their unique needs. You will report to the Head of Brand, PMM & Communications and your team’s work will span product marketing and brand marketing including media partnerships and creative strategy.
As Director, Patient & Brand Marketing, you'll own the levers that matter most in building a brand people trust and love. You'll shape the products and experiences that make patients feel seen and heard, define the creative strategies that set Headway apart from everyone else in the market, and decide where and how we show up so that our message breaks through and drives real results.
You'll be accountable for building long-term brand awareness and trust while also driving efficient patient growth, so you'll need to be just as comfortable talking about the cultural relevance and media reach & frequency required to break through the clutter as you are about the testing frameworks and data that proves the work is working to get more patients into great care.
In this role you’re expected to operate as a player, coach, hiring, leading and working alongside an exceptional team responsible for:
Product Marketing: Bringing best-in-class consumer product experiences to market for the patients on our platform. You'll develop a deep understanding of what people believe, fear, and need at every step of their mental healthcare journey, from first intake through their last session, and translate that into what has to be true in our products, experiences, and messaging to move them forward.
Brand Media & Partnerships: Determining where we show up when we tell our story. Plan 360 advertising campaigns, influencer marketing campaigns, brand partnerships, activations and experiences that capture attention and drive the brand and business outcomes we're aiming for. You’ll be responsible for planning media campaigns that drive intended business results, managing large budgets, testing & optimizing spend and channel mix to maximize impact.
Brand Strategy: Shaping the products, content, and experiences we build and ship so Headway shows up as distinct and differentiated in the market, while driving commercial value. You'll drive the strategy behind what makes for work that is compelling, memorable and something only Headway could deliver.
Measure What Matters: Owning brand and patient marketing outcomes that ladder up to company growth goals, including brand awareness, brand perception, funnel conversion (from intake to booking to first appointment), acquisition efficiency, and experimentation velocity and win rate. As a result, you’re fluent in A/B testing, incrementality testing, brand trackers, media mix and attribution modeling.
Build and Lead the Team Attract, develop, and retain high-performing marketers who do the best work of their careers under your leadership.
Experience across brand marketing, product marketing, and integrated marketing, ideally a blend of all three.
At least 3 years of hands-on media experience. You understand media math and know how to optimize campaigns to drive business goals; your background isn't exclusively on the creative side.
Experience leading or partnering closely with product marketing teams, with a clear point of view on how brand and product marketing work best together.
Driving brand strategy, creative and partnerships for products or services in highly competitive, regulated categories, where cultural relevance and a strong POV was required to stand out.
15+ years of marketing experience, mix of agency and in-house, working at best-in-class consumer tech brands, multi-sided marketplaces a plus.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nWe are looking for our first Director of Patient & Brand Marketing to join Headway at a pivotal time for our company. In this role, you will lead a team responsible for making Headway the #1 place people turn when they need great mental healthcare built around their unique needs. You will report to the Head of Brand, PMM & Communications and your team’s work will span product marketing and brand marketing including media partnerships and creative strategy.\n\nAs Director, Patient & Brand Marketing, you'll own the levers that matter most in building a brand people trust and love. You'll shape the products and experiences that make patients feel seen and heard, define the creative strategies that set Headway apart from everyone else in the market, and decide where and how we show up so that our message breaks through and drives real results.\n\nYou'll be accountable for building long-term brand awareness and trust while also driving efficient patient growth, so you'll need to be just as comfortable talking about the cultural relevance and media reach & frequency required to break through the clutter as you are about the testing frameworks and data that proves the work is working to get more patients into great care.\n\n \n\n\nWHAT YOU'LL DO\n\nIn this role you’re expected to operate as a player, coach, hiring, leading and working alongside an exceptional team responsible for:\n\nProduct Marketing: Bringing best-in-class consumer product experiences to market for the patients on our platform. You'll develop a deep understanding of what people believe, fear, and need at every step of their mental healthcare journey, from first intake through their last session, and translate that into what has to be true in our products, experiences, and messaging to move them forward.\n\nBrand Media & Partnerships: Determining where we show up when we tell our story. Plan 360 advertising campaigns, influencer marketing campaigns, brand partnerships, activations and experiences that capture attention and drive the brand and business outcomes we're aiming for. You’ll be responsible for planning media campaigns that drive intended business results, managing large budgets, testing & optimizing spend and channel mix to maximize impact.\n\nBrand Strategy: Shaping the products, content, and experiences we build and ship so Headway shows up as distinct and differentiated in the market, while driving commercial value. You'll drive the strategy behind what makes for work that is compelling, memorable and something only Headway could deliver.\n\nMeasure What Matters: Owning brand and patient marketing outcomes that ladder up to company growth goals, including brand awareness, brand perception, funnel conversion (from intake to booking to first appointment), acquisition efficiency, and experimentation velocity and win rate. As a result, you’re fluent in A/B testing, incrementality testing, brand trackers, media mix and attribution modeling.\n\nBuild and Lead the Team Attract, develop, and retain high-performing marketers who do the best work of their careers under your leadership.\n\n \n\n\nBACKGROUND THAT WILL SET YOU UP FOR SUCCESS\n\n - Experience across brand marketing, product marketing, and integrated marketing, ideally a blend of all three.\n\n - At least 3 years of hands-on media experience. You understand media math and know how to optimize campaigns to drive business goals; your background isn't exclusively on the creative side.\n\n - Experience leading or partnering closely with product marketing teams, with a clear point of view on how brand and product marketing work best together.\n\n - Driving brand strategy, creative and partnerships for products or services in highly competitive, regulated categories, where cultural relevance and a strong POV was required to stand out.\n\n - 15+ years of marketing experience, mix of agency and in-house, working at best-in-class consumer tech brands, multi-sided marketplaces a plus.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"dcf1064c-b014-46e8-a18f-94322eff54b9","title":"Lifecycle Marketing Lead, Patient ","department":"All Cost Centers","team":"Patient Growth Marketing","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-14T11:53:12.380+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/dcf1064c-b014-46e8-a18f-94322eff54b9","applyUrl":"https://jobs.ashbyhq.com/headway/dcf1064c-b014-46e8-a18f-94322eff54b9/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Headway’s patient lifecycle function is a blank canvas. You will build the owned-channel relationship with every Headway patient from first contact through long-term care, using email, SMS, push, and in-app messaging to help people access and sustain mental health care.
You will build and run campaigns yourself, working cross-functionally with Product and Data to design and optimize the full patient journey. You will work directly with Engineering to instrument events and ship notification infrastructure, and with Data Science to bring model-driven personalization to lifecycle at scale.
Design and build triggered lifecycle journeys across email, SMS, push, and in-app — from welcome and activation through re-engagement and long-term retention.
Own segmentation end-to-end: pull audiences, validate event data, and QA campaign logic without a data ticket for every audience build.
Design and run A/B and multivariate tests; measure incrementality through holdouts and downstream conversion, not opens and clicks.
Build from a queue of campaign ideas and backlog
Partner with Product to align lifecycle programs to product milestones and patient-facing features.
Work with Engineering to instrument behavioral events and build the notification infrastructure that powers lifecycle.
Collaborate with Data Science to bring predictive signals — churn propensity, appointment readiness — into campaign triggers and personalization logic.
Build and maintain an experimentation roadmap prioritized by expected impact on patient activation and retention.
6+ years building lifecycle programs hands-on — email, SMS, and at least one of push or in-app.
Deep platform fluency in Iterable, Braze, or a comparable consumer lifecycle tool.
Consumer health, wellness, subscription, or financial services background — you understand users where trust is fragile and the product is deeply personal.
Have personally designed, run, and analyzed A/B tests in lifecycle. You can explain what a holdout group is and why it matters.
Comfortable with data: you can pull a segment, validate event data, and QA a campaign flow without filing a data ticket.
Active practitioner with AI tools — you use them in your work today, not just in conversation.
Comfortable in ambiguity: no playbook. You see that as the opportunity.
The expected base pay range for this position is $105,400 - $155,000 based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THIS ROLE\n\nHeadway’s patient lifecycle function is a blank canvas. You will build the owned-channel relationship with every Headway patient from first contact through long-term care, using email, SMS, push, and in-app messaging to help people access and sustain mental health care.\n\nYou will build and run campaigns yourself, working cross-functionally with Product and Data to design and optimize the full patient journey. You will work directly with Engineering to instrument events and ship notification infrastructure, and with Data Science to bring model-driven personalization to lifecycle at scale.\n\n\n\n\nYOU WILL\n\n - Design and build triggered lifecycle journeys across email, SMS, push, and in-app — from welcome and activation through re-engagement and long-term retention.\n\n - Own segmentation end-to-end: pull audiences, validate event data, and QA campaign logic without a data ticket for every audience build.\n\n - Design and run A/B and multivariate tests; measure incrementality through holdouts and downstream conversion, not opens and clicks.\n\n - Build from a queue of campaign ideas and backlog\n\n - Partner with Product to align lifecycle programs to product milestones and patient-facing features.\n\n - Work with Engineering to instrument behavioral events and build the notification infrastructure that powers lifecycle.\n\n - Collaborate with Data Science to bring predictive signals — churn propensity, appointment readiness — into campaign triggers and personalization logic.\n\n - Build and maintain an experimentation roadmap prioritized by expected impact on patient activation and retention.\n\n\n\n\nWHO YOU ARE\n\n - 6+ years building lifecycle programs hands-on — email, SMS, and at least one of push or in-app.\n\n - Deep platform fluency in Iterable, Braze, or a comparable consumer lifecycle tool.\n\n - Consumer health, wellness, subscription, or financial services background — you understand users where trust is fragile and the product is deeply personal.\n\n - Have personally designed, run, and analyzed A/B tests in lifecycle. You can explain what a holdout group is and why it matters.\n\n - Comfortable with data: you can pull a segment, validate event data, and QA a campaign flow without filing a data ticket.\n\n - Active practitioner with AI tools — you use them in your work today, not just in conversation.\n\n - Comfortable in ambiguity: no playbook. You see that as the opportunity.\n\n\n\n\nCOMPENSATION:\n\nThe expected base pay range for this position is $105,400 - $155,000 based on a variety of factors including qualifications, experience, and geographic location.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"91137d3f-1546-4f26-949b-4c079990f5cf","title":"Senior Engineering Manager (Infrastructure)","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-17T01:52:39.610+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/91137d3f-1546-4f26-949b-4c079990f5cf","applyUrl":"https://jobs.ashbyhq.com/headway/91137d3f-1546-4f26-949b-4c079990f5cf/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).
You'll lead the Infrastructure team — one of three teams in Engineering Foundations, alongside Agentic Engineering and Eddy, Headway's internal AI platform — that every other team at Headway builds on. You'll own cloud infrastructure, deployment pipelines, LLM infrastructure (gateway, multi-provider failover, per-team rate limiting), the database platform, observability, and incident response, while hiring and growing a high-performance team shipping at AI-accelerated velocity.
As AI dramatically increases code velocity across the org, our mandate is to make every change safe from the start and build systems that get safer as they get faster, working toward a model where routine infrastructure is self-serve and the team spends the majority of its time on strategic platform work. That means owning the reliability, performance, and scalability of Mamba, Headway's FastAPI/Python monolith, and the AWS infrastructure it runs on. This is a technical leadership role: you'll set strategy and vision for the team, report to the Head of Engineering Foundations, and lead through credibility in design reviews and incident response, not through distance from the work.
An engineering team: hiring to a high bar into a growing team, developing engineers through the senior and staff levels, and running an effective on-call rotation for a team the rest of engineering depends on.
The infrastructure platform: a system every other Headway team builds on, and a roadmap spanning cloud infrastructure, deployment pipelines, LLM infrastructure, the data layer, and observability.
The shift from reactive to strategic: driving the team's operating model toward self-serve infrastructure, so the team spends more time on strategic platform work and less on routine support requests.
Blast-radius reduction: leading the architectural and deployment validation work that contains the scope and duration of incidents when they happen.
The org interface: defining production readiness expectations for AI workloads, co-owning container security and secrets management with the Security team, and making sure the platform is accessible and well-understood by the product engineering teams that depend on it.
Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapist to better solve the problems they're facing.
Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration
Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.
We're looking for experienced engineering team leaders and people managers who are relationship-obsessed, drive results, and enable their teams to build for technical excellence. As a Senior Engineering Manager at Headway, you will work closely with Engineering Leadership, Security, and product engineering teams across the org to help shape the future of the engineering organization.
You are an infrastructure leader who is as comfortable in a postmortem as you are in a planning doc. You know how to run a team that carries a support queue while still making progress on strategic platform work. You hold the technical bar yourself and earn credibility with the team through the quality of your judgment, not your title.
5-7+ years of experience of engineering leadership experience, with experience leading infrastructure or platform teams.
5+ years of experience as a Software or Infrastructure Engineer, with enough depth to lead credibly in design reviews and incident response
You've personally led the shift from \"infra team owns everything\" to a self-serve platform other engineers build on themselves — not just inherited or operated a system where that transition had already happened.
Experience managing the interface between a platform team and the product engineering teams that depend on it, including setting ownership boundaries and building self-serve tooling
Comfortable managing through competing demands: a support queue, a strategic roadmap, an on-call rotation, and fast-moving external dependencies all at once
Familiarity with cloud infrastructure at scale (AWS), observability tooling (Datadog or similar), and deployment pipelines at companies where reliability is a product requirement.
You're personally hands-on with AI coding tools day to day — not just driving your team's AI adoption as a program. Every candidate goes through a hands-on AI coding interview as part of this loop
Experience owning a platform strategy and representing it to senior leadership: setting measurable goals for infrastructure work, and making the case for foundational investment in terms the business understands
Below are additional experiences we think help engineering managers succeed at Headway:
You have led a team through a significant architectural transition, such as moving from a monolith toward service isolation, or from manual to automated operations
You have experience building or governing LLM infrastructure and AI platform primitives
You have experience in healthcare or another regulated environment
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT ENGINEERING AT HEADWAY\n\nBuilding a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).\n\n\nABOUT THIS ROLE\n\nYou'll lead the Infrastructure team — one of three teams in Engineering Foundations, alongside Agentic Engineering and Eddy, Headway's internal AI platform — that every other team at Headway builds on. You'll own cloud infrastructure, deployment pipelines, LLM infrastructure (gateway, multi-provider failover, per-team rate limiting), the database platform, observability, and incident response, while hiring and growing a high-performance team shipping at AI-accelerated velocity.\n\nAs AI dramatically increases code velocity across the org, our mandate is to make every change safe from the start and build systems that get safer as they get faster, working toward a model where routine infrastructure is self-serve and the team spends the majority of its time on strategic platform work. That means owning the reliability, performance, and scalability of Mamba, Headway's FastAPI/Python monolith, and the AWS infrastructure it runs on. This is a technical leadership role: you'll set strategy and vision for the team, report to the Head of Engineering Foundations, and lead through credibility in design reviews and incident response, not through distance from the work.\n\n\nWHAT YOU'LL OWN\n\n - An engineering team: hiring to a high bar into a growing team, developing engineers through the senior and staff levels, and running an effective on-call rotation for a team the rest of engineering depends on.\n\n - The infrastructure platform: a system every other Headway team builds on, and a roadmap spanning cloud infrastructure, deployment pipelines, LLM infrastructure, the data layer, and observability.\n\n - The shift from reactive to strategic: driving the team's operating model toward self-serve infrastructure, so the team spends more time on strategic platform work and less on routine support requests.\n\n - Blast-radius reduction: leading the architectural and deployment validation work that contains the scope and duration of incidents when they happen.\n\n - The org interface: defining production readiness expectations for AI workloads, co-owning container security and secrets management with the Security team, and making sure the platform is accessible and well-understood by the product engineering teams that depend on it.\n\n\nPRINCIPLES THAT GUIDE US:\n\n - Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapist to better solve the problems they're facing.\n\n - Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration\n\n - Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.\n\n - Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.\n\n\nWHO YOU ARE\n\nWe're looking for experienced engineering team leaders and people managers who are relationship-obsessed, drive results, and enable their teams to build for technical excellence. As a Senior Engineering Manager at Headway, you will work closely with Engineering Leadership, Security, and product engineering teams across the org to help shape the future of the engineering organization.\n\nYou are an infrastructure leader who is as comfortable in a postmortem as you are in a planning doc. You know how to run a team that carries a support queue while still making progress on strategic platform work. You hold the technical bar yourself and earn credibility with the team through the quality of your judgment, not your title.\n\n - 5-7+ years of experience of engineering leadership experience, with experience leading infrastructure or platform teams.\n\n - 5+ years of experience as a Software or Infrastructure Engineer, with enough depth to lead credibly in design reviews and incident response\n\n - You've personally led the shift from \"infra team owns everything\" to a self-serve platform other engineers build on themselves — not just inherited or operated a system where that transition had already happened.\n\n - Experience managing the interface between a platform team and the product engineering teams that depend on it, including setting ownership boundaries and building self-serve tooling\n\n - Comfortable managing through competing demands: a support queue, a strategic roadmap, an on-call rotation, and fast-moving external dependencies all at once\n\n - Familiarity with cloud infrastructure at scale (AWS), observability tooling (Datadog or similar), and deployment pipelines at companies where reliability is a product requirement.\n\n - You're personally hands-on with AI coding tools day to day — not just driving your team's AI adoption as a program. Every candidate goes through a hands-on AI coding interview as part of this loop\n\n - Experience owning a platform strategy and representing it to senior leadership: setting measurable goals for infrastructure work, and making the case for foundational investment in terms the business understands\n\nBelow are additional experiences we think help engineering managers succeed at Headway:\n\n - You have led a team through a significant architectural transition, such as moving from a monolith toward service isolation, or from manual to automated operations\n\n - You have experience building or governing LLM infrastructure and AI platform primitives\n\n - You have experience in healthcare or another regulated environment\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"06b24a61-e976-4e78-8a8a-03e10b3be5df","title":"Principal, Clinical Product","department":"All Cost Centers","team":"Clinical","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-15T00:18:55.391+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/06b24a61-e976-4e78-8a8a-03e10b3be5df","applyUrl":"https://jobs.ashbyhq.com/headway/06b24a61-e976-4e78-8a8a-03e10b3be5df/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
As Principal, Clinical Product at Headway, you’ll embed behavioral health expertise into the design, governance, and evolution of our digital platform. You will ensure our products are clinically sound, ethically designed, compliant with evolving standards, and aligned with best practices in patient safety and quality.
You will operate at the intersection of clinical care, AI innovation, and product strategy translating complex behavioral health workflows into scalable digital solutions that empower over 90,000 clinicians and millions of patients.
This role requires strong collaboration, leadership skills, clear communication, and the ability to execute both independently and within cross-functional teams. Your work will directly support growing our provider network, connecting more patients to care, and improving patient outcomes.
This role is for a licensed psychiatrist or psychologist who has partnered closely with product and engineering teams to build AI-enabled healthcare tools, and who wants to shape how clinical quality shows up in products at a national scale.
Embed with product teams on our highest-priority initiatives so clinical input shapes the work from problem definition through launch, rather than arriving as a review gate at the end
Translate complex clinical workflows into requirements engineers and designers can build against
Bring clinical judgment to AI-enabled features, helping teams define what safe, useful, clinically appropriate behavior looks like, and how to evaluate it
Help define what clinical quality, patient safety, and good outcomes look like on our platform, and make them measurable
Monitor how our products perform across provider adoption, patient experience, and clinical quality, using both data and direct input from clinicians and patients
Partner with Data and Analytics to turn ambiguous questions into insight that changes product decisions
Align product, design, data, and engineering on clinical tradeoffs and keep decisions moving
An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO) with 6+ years of post-graduate clinical experience
Direct experience partnering with product and engineering teams to build AI-enabled healthcare tools
Experience with AI governance, risk frameworks, or clinical safety standards for AI
Experience at a high-growth startup or tech company
Strong analytical instincts: you can define a metric, defend it, and use data to change a decision
Clear communication: you can explain clinical concepts simply to teams without healthcare backgrounds, and influence decisions without formal authority
Background in behavioral health quality or patient safety programs
Hands-on work with claims data, outcomes measurement, or measurement-informed care
Experience presenting to health plan or health system leadership, or at industry conferences
The expected base pay range for this position is $170,000 - $280,000, based on a variety of factors including qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nAs Principal, Clinical Product at Headway, you’ll embed behavioral health expertise into the design, governance, and evolution of our digital platform. You will ensure our products are clinically sound, ethically designed, compliant with evolving standards, and aligned with best practices in patient safety and quality.\n\nYou will operate at the intersection of clinical care, AI innovation, and product strategy translating complex behavioral health workflows into scalable digital solutions that empower over 90,000 clinicians and millions of patients.\n\nThis role requires strong collaboration, leadership skills, clear communication, and the ability to execute both independently and within cross-functional teams. Your work will directly support growing our provider network, connecting more patients to care, and improving patient outcomes.\n\nThis role is for a licensed psychiatrist or psychologist who has partnered closely with product and engineering teams to build AI-enabled healthcare tools, and who wants to shape how clinical quality shows up in products at a national scale.\n\n\n\n\nYOU WILL\n\n - Embed with product teams on our highest-priority initiatives so clinical input shapes the work from problem definition through launch, rather than arriving as a review gate at the end\n\n - Translate complex clinical workflows into requirements engineers and designers can build against\n\n - Bring clinical judgment to AI-enabled features, helping teams define what safe, useful, clinically appropriate behavior looks like, and how to evaluate it\n\n - Help define what clinical quality, patient safety, and good outcomes look like on our platform, and make them measurable\n\n - Monitor how our products perform across provider adoption, patient experience, and clinical quality, using both data and direct input from clinicians and patients\n\n - Partner with Data and Analytics to turn ambiguous questions into insight that changes product decisions\n\n - Align product, design, data, and engineering on clinical tradeoffs and keep decisions moving\n \n \n\n\nYOU’D BE A GREAT FIT IF YOU HAVE\n\n - An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO) with 6+ years of post-graduate clinical experience\n\n - Direct experience partnering with product and engineering teams to build AI-enabled healthcare tools\n\n - Experience with AI governance, risk frameworks, or clinical safety standards for AI\n\n - Experience at a high-growth startup or tech company\n\n - Strong analytical instincts: you can define a metric, defend it, and use data to change a decision\n\n - Clear communication: you can explain clinical concepts simply to teams without healthcare backgrounds, and influence decisions without formal authority\n \n \n\n\nNICE TO HAVE\n\n - Background in behavioral health quality or patient safety programs\n\n - Hands-on work with claims data, outcomes measurement, or measurement-informed care\n\n - Experience presenting to health plan or health system leadership, or at industry conferences\n\n\n\n\nCOMPENSATION:\n\nThe expected base pay range for this position is $170,000 - $280,000, based on a variety of factors including qualifications, experience, and geographic location.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"8dc954a8-f2de-4f03-a1f7-2e53ae688407","title":"Director, Clinical Product (Payer & Outcomes)","department":"All Cost Centers","team":"Clinical","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-15T15:25:45.507+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/8dc954a8-f2de-4f03-a1f7-2e53ae688407","applyUrl":"https://jobs.ashbyhq.com/headway/8dc954a8-f2de-4f03-a1f7-2e53ae688407/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
The Clinical Product team embeds behavioral health expertise into how Headway's platform is designed, built, and governed. As Director, Clinical Product, you'll be the clinical voice inside our Payer & Outcomes work, partnering with product, engineering, and data teams on the tools that 80,000+ clinicians use to deliver care, and carrying that clinical perspective directly to the health plans and health systems we partner with.
This role sits at the intersection of clinical care, payer strategy, and product. You'll translate complex behavioral health workflows and reimbursement realities into product requirements, help define what clinical quality means on our platform and how we measure it, and bring what you learn from partners back into the roadmap.
You'll work closely with teams across Product, Engineering, Data, and Payer Partnerships. This is a unique opportunity to define how clinical products are built at a national scale for a mission that truly matters — expanding access to effective, personalized mental health care.
Embed with product teams on our highest-priority initiatives so clinical input shapes the work from problem definition through launch, rather than arriving as a review gate at the end
Translate complex clinical, payer, and reimbursement workflows into requirements engineers and designers can build against
Help define what clinical quality, patient safety, and good outcomes look like on our platform, make them measurable, and hold teams accountable to them
Monitor how our products actually perform across provider adoption, patient experience, and clinical quality, using both quantitative signal and direct qualitative input from clinicians and patients
Serve as one of the clinical counterparts to our payer and health system partners, co-developing solutions that meet their needs, and bringing their requirements back to our roadmap
Partner with Data and Analytics to turn ambiguous questions into insight that changes product decisions
An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO)
8+ years of post-graduate clinical experience, including time partnering directly with product and engineering teams to build digital health tools
3+ years of experience working in payer-facing roles, ideally in technology environments
Working fluency in how payers operate (e.g., utilization management, prior authorization, claims, and reimbursement policy) and how those mechanics shape clinical workflows
Hands-on work with claims data, outcomes measurement, or measurement-based care programs
Strong analytical instincts: you can define a metric, defend it, and use data to change a decision
Experience inside a high-growth healthcare or digital health startup
Experience presenting to health plan or health system leadership, or at industry conferences
Background in behavioral health quality or patient safety programs
The expected base pay range for this position is $200,000 - $330,000, based on a variety of factors including licensure, qualifications, experience, and geographic location.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nThe Clinical Product team embeds behavioral health expertise into how Headway's platform is designed, built, and governed. As Director, Clinical Product, you'll be the clinical voice inside our Payer & Outcomes work, partnering with product, engineering, and data teams on the tools that 80,000+ clinicians use to deliver care, and carrying that clinical perspective directly to the health plans and health systems we partner with.\n\nThis role sits at the intersection of clinical care, payer strategy, and product. You'll translate complex behavioral health workflows and reimbursement realities into product requirements, help define what clinical quality means on our platform and how we measure it, and bring what you learn from partners back into the roadmap.\n\nYou'll work closely with teams across Product, Engineering, Data, and Payer Partnerships. This is a unique opportunity to define how clinical products are built at a national scale for a mission that truly matters — expanding access to effective, personalized mental health care.\n\n\n\n\nYOU WILL\n\n - Embed with product teams on our highest-priority initiatives so clinical input shapes the work from problem definition through launch, rather than arriving as a review gate at the end\n\n - Translate complex clinical, payer, and reimbursement workflows into requirements engineers and designers can build against\n\n - Help define what clinical quality, patient safety, and good outcomes look like on our platform, make them measurable, and hold teams accountable to them\n\n - Monitor how our products actually perform across provider adoption, patient experience, and clinical quality, using both quantitative signal and direct qualitative input from clinicians and patients\n\n - Serve as one of the clinical counterparts to our payer and health system partners, co-developing solutions that meet their needs, and bringing their requirements back to our roadmap\n\n - Partner with Data and Analytics to turn ambiguous questions into insight that changes product decisions\n\n\n\n\nYOU’D BE A GREAT FIT IF YOU HAVE\n\n - An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO)\n\n - 8+ years of post-graduate clinical experience, including time partnering directly with product and engineering teams to build digital health tools\n\n - 3+ years of experience working in payer-facing roles, ideally in technology environments\n\n - Working fluency in how payers operate (e.g., utilization management, prior authorization, claims, and reimbursement policy) and how those mechanics shape clinical workflows\n\n - Hands-on work with claims data, outcomes measurement, or measurement-based care programs\n\n - Strong analytical instincts: you can define a metric, defend it, and use data to change a decision\n\n\nNICE TO HAVE\n\n - Experience inside a high-growth healthcare or digital health startup\n\n - Experience presenting to health plan or health system leadership, or at industry conferences\n\n - Background in behavioral health quality or patient safety programs\n\n\n\n\nCOMPENSATION:\n\nThe expected base pay range for this position is $200,000 - $330,000, based on a variety of factors including licensure, qualifications, experience, and geographic location.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"77019d1e-1410-47ff-954c-03f280725155","title":"Field Growth Associate, Care Partnerships","department":"All Cost Centers","team":"Care Partnerships","employmentType":"FullTime","location":"New York, NY","secondaryLocations":[{"location":"Remote","address":{"postalAddress":{"addressCountry":"United States"}}}],"publishedAt":"2026-10-23T20:35:32.396+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/77019d1e-1410-47ff-954c-03f280725155","applyUrl":"https://jobs.ashbyhq.com/headway/77019d1e-1410-47ff-954c-03f280725155/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
NYC office based: NY side, NJ side, and PA side (Philadelphia focus)
2 resident reps: Dallas-Fort Worth (preferred), Houston, Miami (preferred), Orlando
Headway's Care Partnerships team is on a mission to become the behavioral health partner of choice for every health system in the US. We make it easy for care management, social work, and clinical teams to refer their patients into high-quality outpatient behavioral health care — and we're growing fast.
We're building a dedicated field sales motion to grow that footprint street by street. As a Field Growth Associate, you'll own an assigned market — cold calling, dropping in on local provider offices, running lunch & learns, and showing up at networking events — to build the referral partnerships that drive patient access to care. You'll also own the relationships you create, growing and deepening them over time so a first referral turns into a long-term partner.
This is a ground-floor opportunity to build a field sales function in a market where the playbook is still being written, using a product that's already proven to work.
You will:
Drive new referral partnerships in your assigned market through cold calling and in-field engagement — flyer drop-offs, lunch & learns, networking events, and any creative method that gets a foot in the door
Travel within a 40-50 mile radius of your territory.
Grow and manage your existing book of referral partners, delivering ongoing partner success and reporting that deepens the relationship and expands practice growth
Own your pipeline in Salesforce, keeping activity and forecasts current and organized
Document learnings on messaging, sequencing, and conversion performance, and share weekly metrics with the BD team to sharpen the playbook
Build trust across every level of a practice — receptionist, practice manager, clinician — and understand what that office is actually trying to solve
Treat every referral as the start of a relationship, not the end of a sale
You will love this role if:
You have 1-3 years of field sales, outside sales, or high-volume outbound experience (BDR, SDR, physician liaison, territory rep) and can point to a track record of hitting activity and quota targets
You have grit — you can absorb a door closed in your face and go knock on the next one, day after day
You are curious and coachable — this is 0-to-1 work, so you learn fast, take feedback, and shift your approach when something isn't working
You build relationships and rapport quickly, and you can earn buy-in from a front desk to a physician in 90 seconds
You are organized and disciplined about keeping your pipeline and activity up to date in real time
You are motivated by the opportunity to help solve one of our generation's defining problems: access to mental healthcare
Bonus points if:
You have experience selling into physician offices, health systems, or in a related field (DME, wound care, orthopedics, surgical, physical therapy, or home health)
You have familiarity with Salesforce or similar CRM/pipeline tools
You've worked in a fast-growing startup environment
Compensation and Benefits:
Salary information is based on a single salary target per role and is differentiated based on geographic location.
Group A = $77,000 - New York City, San Francisco/Bay Area, Los Angeles / Orange County Area, San Diego, Seattle, Boston, Austin
Group B = $69,300 - Chicago, Denver, Washington DC, Philadelphia, Atlanta, Nashville, Phoenix, and Portland
Group C= $61,600 - all other cities
Other compensation includes commission. Commission payments are monthly.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout The Role\n\nNYC office based: NY side, NJ side, and PA side (Philadelphia focus)\n\n2 resident reps: Dallas-Fort Worth (preferred), Houston, Miami (preferred), Orlando \n\nHeadway's Care Partnerships team is on a mission to become the behavioral health partner of choice for every health system in the US. We make it easy for care management, social work, and clinical teams to refer their patients into high-quality outpatient behavioral health care — and we're growing fast.\n\nWe're building a dedicated field sales motion to grow that footprint street by street. As a Field Growth Associate, you'll own an assigned market — cold calling, dropping in on local provider offices, running lunch & learns, and showing up at networking events — to build the referral partnerships that drive patient access to care. You'll also own the relationships you create, growing and deepening them over time so a first referral turns into a long-term partner.\n\nThis is a ground-floor opportunity to build a field sales function in a market where the playbook is still being written, using a product that's already proven to work.\n\nYou will:\n\n - Drive new referral partnerships in your assigned market through cold calling and in-field engagement — flyer drop-offs, lunch & learns, networking events, and any creative method that gets a foot in the door\n\n - Travel within a 40-50 mile radius of your territory.\n\n - Grow and manage your existing book of referral partners, delivering ongoing partner success and reporting that deepens the relationship and expands practice growth\n\n - Own your pipeline in Salesforce, keeping activity and forecasts current and organized\n\n - Document learnings on messaging, sequencing, and conversion performance, and share weekly metrics with the BD team to sharpen the playbook\n\n - Build trust across every level of a practice — receptionist, practice manager, clinician — and understand what that office is actually trying to solve\n\n - Treat every referral as the start of a relationship, not the end of a sale\n\nYou will love this role if:\n\n - You have 1-3 years of field sales, outside sales, or high-volume outbound experience (BDR, SDR, physician liaison, territory rep) and can point to a track record of hitting activity and quota targets\n\n - You have grit — you can absorb a door closed in your face and go knock on the next one, day after day\n\n - You are curious and coachable — this is 0-to-1 work, so you learn fast, take feedback, and shift your approach when something isn't working\n\n - You build relationships and rapport quickly, and you can earn buy-in from a front desk to a physician in 90 seconds\n\n - You are organized and disciplined about keeping your pipeline and activity up to date in real time\n\n - You are motivated by the opportunity to help solve one of our generation's defining problems: access to mental healthcare\n\nBonus points if:\n\n - You have experience selling into physician offices, health systems, or in a related field (DME, wound care, orthopedics, surgical, physical therapy, or home health)\n\n - You have familiarity with Salesforce or similar CRM/pipeline tools\n\n - You've worked in a fast-growing startup environment\n\nCompensation and Benefits:\n\n - Salary information is based on a single salary target per role and is differentiated based on geographic location.\n \n - Group A = $77,000 - New York City, San Francisco/Bay Area, Los Angeles / Orange County Area, San Diego, Seattle, Boston, Austin\n \n - Group B = $69,300 - Chicago, Denver, Washington DC, Philadelphia, Atlanta, Nashville, Phoenix, and Portland\n \n - Group C= $61,600 - all other cities\n\n - Other compensation includes commission. Commission payments are monthly.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"2730294c-aeda-4635-8bfd-83374d3c6f60","title":"Principal, Commercial Strategy - Care Partnerships","department":"All Cost Centers","team":"Care Partnerships","employmentType":"FullTime","location":"New York City","secondaryLocations":[{"location":"Remote","address":{"postalAddress":{"addressCountry":"United States"}}}],"publishedAt":"2026-10-26T13:20:01.503+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/2730294c-aeda-4635-8bfd-83374d3c6f60","applyUrl":"https://jobs.ashbyhq.com/headway/2730294c-aeda-4635-8bfd-83374d3c6f60/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
Headway is scaling our Care Partnerships across the US and we’re hiring a Principal, Commercial Strategy to work closely with the GM of Care Partnerships to scope and execute on the strategic initiatives that will 10x the function.
You’ll work cross functionally with internal teams (Strategy, Product, Operations) and with Headway and Care Partnerships leadership to define the future of integrated care, and how Headway supports health systems and primary care groups. This role will be responsible not just for supporting with strategy, but also with the nuts and bolts of execution of those strategies.
You will:
Partner directly with the General Manager of Care Partnerships to identify, scope, and prioritize the strategic initiatives that will drive step-change growth in 2027 and beyond. You’ll define clear success criteria, build the business case, and shape the roadmap for each.
Own end-to-end execution of high-priority strategic initiatives, such as new partnership models, joint ventures, and care navigation programs. You’ll translate ambitious goals into concrete plans, milestones, and accountable owners.
Serve as the program management engine for Care Partnerships: run operating cadences, track progress against plan, surface risks early, and keep cross-functional partners aligned and on top of their commitments.
Collaborate with internal teams across Strategy, Product, Operations, and Finance to turn partner and market insights into recommendations that shape product and operations strategy.
Use data to generate insights, size opportunities, and pinpoint where Care Partnerships should invest next, building the analytical foundation for a function scaling toward 10x growth.
Bring strategic capacity and operational rigor to a fast-growing, primarily sales- and partnerships-oriented team, so leaders can stay focused on driving the core business while new initiatives move forward.
You will love this role if:
You have 10+ years of experience in healthcare, ideally across strategy, operations, and/or sales roles. Backgrounds in management consulting paired with hands-on operating experience, or in high-growth healthcare startups, are especially relevant.
You bring deep exposure to health system and provider group business models and economics, and you understand how integrated care, value-based arrangements, and partnership structures create value for all sides.
You’re as strong at execution as you are at strategy. You’ve taken initiatives from whiteboard to launch and know how to drive programs forward through ambiguity, competing priorities, and cross-functional complexity.
You thrive in ambiguity and seek out unfamiliar challenges. You’re energized by defining a problem, choosing the better, faster, fewer path, and persistently driving past obstacles toward outcomes.
You’re operationally excellent and can manage multiple high-impact initiatives at once without losing sight of the details or the bigger picture.
You build credibility quickly with stakeholders at every level, from frontline sales teams to executive leadership, and you’re skilled at creating accountability across teams you don’t directly manage.
You want an environment that fosters individual growth through open feedback, high autonomy, and direct exposure to senior leadership.
You’re motivated by the opportunity to take on one of our generation’s defining problems: access to mental healthcare.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout The Role\n\nHeadway is scaling our Care Partnerships across the US and we’re hiring a Principal, Commercial Strategy to work closely with the GM of Care Partnerships to scope and execute on the strategic initiatives that will 10x the function.\n\nYou’ll work cross functionally with internal teams (Strategy, Product, Operations) and with Headway and Care Partnerships leadership to define the future of integrated care, and how Headway supports health systems and primary care groups. This role will be responsible not just for supporting with strategy, but also with the nuts and bolts of execution of those strategies.\n\nYou will:\n\n - Partner directly with the General Manager of Care Partnerships to identify, scope, and prioritize the strategic initiatives that will drive step-change growth in 2027 and beyond. You’ll define clear success criteria, build the business case, and shape the roadmap for each.\n\n - Own end-to-end execution of high-priority strategic initiatives, such as new partnership models, joint ventures, and care navigation programs. You’ll translate ambitious goals into concrete plans, milestones, and accountable owners.\n\n - Serve as the program management engine for Care Partnerships: run operating cadences, track progress against plan, surface risks early, and keep cross-functional partners aligned and on top of their commitments.\n\n - Collaborate with internal teams across Strategy, Product, Operations, and Finance to turn partner and market insights into recommendations that shape product and operations strategy.\n\n - Use data to generate insights, size opportunities, and pinpoint where Care Partnerships should invest next, building the analytical foundation for a function scaling toward 10x growth.\n\n - Bring strategic capacity and operational rigor to a fast-growing, primarily sales- and partnerships-oriented team, so leaders can stay focused on driving the core business while new initiatives move forward.\n\nYou will love this role if:\n\n - You have 10+ years of experience in healthcare, ideally across strategy, operations, and/or sales roles. Backgrounds in management consulting paired with hands-on operating experience, or in high-growth healthcare startups, are especially relevant.\n\n - You bring deep exposure to health system and provider group business models and economics, and you understand how integrated care, value-based arrangements, and partnership structures create value for all sides.\n\n - You’re as strong at execution as you are at strategy. You’ve taken initiatives from whiteboard to launch and know how to drive programs forward through ambiguity, competing priorities, and cross-functional complexity.\n\n - You thrive in ambiguity and seek out unfamiliar challenges. You’re energized by defining a problem, choosing the better, faster, fewer path, and persistently driving past obstacles toward outcomes.\n\n - You’re operationally excellent and can manage multiple high-impact initiatives at once without losing sight of the details or the bigger picture.\n\n - You build credibility quickly with stakeholders at every level, from frontline sales teams to executive leadership, and you’re skilled at creating accountability across teams you don’t directly manage.\n\n - You want an environment that fosters individual growth through open feedback, high autonomy, and direct exposure to senior leadership.\n\n - You’re motivated by the opportunity to take on one of our generation’s defining problems: access to mental healthcare.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"52f9fa56-966f-4da4-95ff-7c75a8fc4b78","title":"Principal, Business Development - Payer","department":"All Cost Centers","team":"Payer","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-23T23:42:42.703+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/52f9fa56-966f-4da4-95ff-7c75a8fc4b78","applyUrl":"https://jobs.ashbyhq.com/headway/52f9fa56-966f-4da4-95ff-7c75a8fc4b78/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
As a Principal, Business Development on our Payer team,, you will own the strategy and execution of new partnerships with leading health plans across the United States. In this role, you will unlock Headway’s expansion, reimagine how mental healthcare networks are built, measured, and curated at scale, and bring affordable mental healthcare to hundreds of thousands of Americans.
You Will
Own the strategy and execution of new payer partnerships at Headway. In this role, you will unlock additional payer coverage to bring affordable mental healthcare to hundreds of thousands of Americans.
Lead contract expansion (value-based, line of business) and reimagine how mental healthcare networks are built, measured, and curated at scale.
You’d be a great fit if…
You have 10+ years of experience in roles where you have owned business development efforts from end-to-end, ideally selling directly to health plans.
You have a deep understanding of payer business models and economics.
You are a relationship builder, and delight in forging meaningful bonds across all levels of an organization.
You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy.
You are operationally excellent, able to manage a robust sales funnel and large volume of moving pieces without breaking a sweat.
You seek an environment that fosters individual growth through open-feedback and high-autonomy.
You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare.
Compensation:
The expected base pay range for this position is $152,320 - $238,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
Other compensation includes: discretionary bonuses and/or commission.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAs a Principal, Business Development on our Payer team,, you will own the strategy and execution of new partnerships with leading health plans across the United States. In this role, you will unlock Headway’s expansion, reimagine how mental healthcare networks are built, measured, and curated at scale, and bring affordable mental healthcare to hundreds of thousands of Americans.\n\nYou Will\n\n - Own the strategy and execution of new payer partnerships at Headway. In this role, you will unlock additional payer coverage to bring affordable mental healthcare to hundreds of thousands of Americans.\n\n - Lead contract expansion (value-based, line of business) and reimagine how mental healthcare networks are built, measured, and curated at scale.\n\nYou’d be a great fit if…\n\n - You have 10+ years of experience in roles where you have owned business development efforts from end-to-end, ideally selling directly to health plans.\n\n - You have a deep understanding of payer business models and economics.\n\n - You are a relationship builder, and delight in forging meaningful bonds across all levels of an organization.\n\n - You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy.\n\n - You are operationally excellent, able to manage a robust sales funnel and large volume of moving pieces without breaking a sweat.\n\n - You seek an environment that fosters individual growth through open-feedback and high-autonomy.\n\n - You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare.\n\nCompensation:\n\nThe expected base pay range for this position is $152,320 - $238,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\nOther compensation includes: discretionary bonuses and/or commission.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"b544e605-2f49-4744-9e3d-0548e90cb0d5","title":"Staff Software Engineer, Provider","department":"All Cost Centers","team":"Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-10-30T20:02:17.907+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/headway/b544e605-2f49-4744-9e3d-0548e90cb0d5","applyUrl":"https://jobs.ashbyhq.com/headway/b544e605-2f49-4744-9e3d-0548e90cb0d5/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the role
Most therapists who join Headway bring their own clients, through referrals, directories, their own websites, and word of mouth. The Provider-Sourced Clients (PSC) team builds the products that help providers fill their caseload and run their whole practice on Headway. We're building growth tools providers actively use: AI agents that answer and convert patient inquiries, tools that make moving an existing caseload to Headway effortless, marketing tools for clinicians who aren't marketers, and routing that gets every patient to the right provider in our network.
You'll own the architecture behind how Headway helps providers capture, convert, and keep their own clients. You'll design the platform to support lead management, lead technical direction on porting and caseload tooling, and work with product and data to decide which bets to make and how to measure them. The role is highly cross-functional: you'll partner with product, design, data, Sales, CX, and pricing teams, and your work will directly drive one of Headway's top company goals.
Who you are
A systems thinker who designs platforms that several teams build on and guides others through them
An engineer who has shipped AI-powered, user-facing products and knows what makes them reliable
A product-minded partner who cares about outcomes and will kill a project that isn't moving the metric
A communicator who makes technical trade-offs legible to non-technical partners
A leader who earns influence through technical depth and leaves teams stronger than they found them
Experience we're seeking
8+ years of software engineering experience
Built and scaled user-facing products in a marketplace, vertical SaaS, or health-tech environment
Shipped LLM-powered agents or workflows in production, including evals, guardrails, and human-in-the-loop design
Experience with data-heavy onboarding: imports, migrations, CRM/lead systems, or integrations with third-party systems
Comfortable running experiments and instrumenting product impact
Demonstrated ability to shape technical direction across teams without direct authority
Nice to have: healthcare or insurance domain experience
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\nAbout the role\n\nMost therapists who join Headway bring their own clients, through referrals, directories, their own websites, and word of mouth. The Provider-Sourced Clients (PSC) team builds the products that help providers fill their caseload and run their whole practice on Headway. We're building growth tools providers actively use: AI agents that answer and convert patient inquiries, tools that make moving an existing caseload to Headway effortless, marketing tools for clinicians who aren't marketers, and routing that gets every patient to the right provider in our network.\n\nYou'll own the architecture behind how Headway helps providers capture, convert, and keep their own clients. You'll design the platform to support lead management, lead technical direction on porting and caseload tooling, and work with product and data to decide which bets to make and how to measure them. The role is highly cross-functional: you'll partner with product, design, data, Sales, CX, and pricing teams, and your work will directly drive one of Headway's top company goals.\n\nWho you are\n\n - A systems thinker who designs platforms that several teams build on and guides others through them\n\n - An engineer who has shipped AI-powered, user-facing products and knows what makes them reliable\n\n - A product-minded partner who cares about outcomes and will kill a project that isn't moving the metric\n\n - A communicator who makes technical trade-offs legible to non-technical partners\n\n - A leader who earns influence through technical depth and leaves teams stronger than they found them\n\nExperience we're seeking\n\n - 8+ years of software engineering experience\n\n - Built and scaled user-facing products in a marketplace, vertical SaaS, or health-tech environment\n\n - Shipped LLM-powered agents or workflows in production, including evals, guardrails, and human-in-the-loop design\n\n - Experience with data-heavy onboarding: imports, migrations, CRM/lead systems, or integrations with third-party systems\n\n - Comfortable running experiments and instrumenting product impact\n\n - Demonstrated ability to shape technical direction across teams without direct authority\n\n - Nice to have: healthcare or insurance domain experience\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."},{"id":"6c392811-80da-44cb-a54e-630914cdb6da","title":"Staff Data Scientist, SEO & AEO","department":"All Cost Centers","team":"Data","employmentType":"FullTime","location":"New York, NY","secondaryLocations":[{"location":"San Francisco, CA","address":{"postalAddress":{"postalCode":"94105","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"Remote","address":{"postalAddress":{"addressCountry":"United States"}}}],"publishedAt":"2026-11-02T20:12:24.984+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"postalCode":"10013","addressRegion":"NY","streetAddress":"205 Hudson St, Fl 9","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/headway/6c392811-80da-44cb-a54e-630914cdb6da","applyUrl":"https://jobs.ashbyhq.com/headway/6c392811-80da-44cb-a54e-630914cdb6da/application","descriptionHtml":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
More and more people start their search for a therapist on Google or in an AI assistant like ChatGPT, Claude, Gemini, or Perplexity. We want Headway to be the most trusted place to research and find mental health care in both. You will be the data scientist who tells us what is working, why, and what to do next.
This is a senior individual contributor role supporting Patient Growth. You will report to a Data Science manager and work hand in hand with cross-functional partners including product, growth marketing, engineering, content, and design. Your core focus is driving new patients from search (SEO) and AI answers (AEO) and the surfaces that drive them: our homepage, directory pages, provider profiles, and earned media (PR, Affiliates, Reddit, YouTube, etc.).
Example questions you will own:
Which bets are worth making, and how will we know if they worked?
What should we stop doing because it is not paying off?
How do we show up and get cited in AI answers?
When traffic or patients changed, what moved them?
Lead our measurement and testing strategy and execution. Combine our own data (e.g. Google Search Console, clickstream data, bookings) with outside sources (e.g. Ahrefs, agency partners) for a single source of truth. Design matched market and A/B tests.
Answer key business and product questions. Which bets are worth making, and how will we know if they worked? What should we stop doing because it is not paying off? How do we show up and get cited in AI answers? When traffic or patients change, what drove the change?
Automate the analysis loop. Build AI agents and workflows to tell us what’s working, what changed, what we should do next. Feed the results back into how we pick and write content.
Raise the bar. Set standards for how organic growth gets measured across the team, and help partners and agencies separate signals from noise.
10+ years using data science and analytics to drive decisions, with a strong growth background. The industry matters less than the pace: you have worked where things change fast and there is no playbook to follow.
A growth mindset and a bias to get things done. You set your own priorities, move fast, and tackle the next most important problem.
You think from first principles. You know what each source can and cannot tell you and the biases they have. You have strong causal inference judgement in messy settings.
A product mindset. You think past the analysis of what we should do, weigh business trade-offs, and bring new ideas to the table.
Practical experimentation. You know causal inference and quasi-experiments well, and you weigh rigor against speed and cost. You can decide well without a perfect test.
Strong SQL and Python. You are comfortable pulling from APIs, modeling in dbt, and building workflows.
Clear communication.
You build with AI. You have built agents or automated analysis workflows, you use a tool like Claude Code or Codex every day, and you can tell good AI output from slop. You use AI to cut busywork so you can focus on the hard problems.
Clear communication. You can explain a messy measurement problem to non-technical partners and executives, and what we can or can’t take away from the data.
Experience with SEO or AEO at a company where organic was a major channel.
Experience with marketplaces (i.e. two-sided growth), where we need to balance and match supply and demand
Experience measuring acquisition quality beyond the first conversion: retention, engagement, and LTV.
Experience owning or rebuilding a marketing attribution model.
Experience with search console data, SEO and AEO visibility tools.
Experience with earned media, affiliate, or community channels and how they affect search and AI visibility.
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
","descriptionPlain":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\n\n\nBut we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\n\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\n\n\n\nABOUT THE ROLE\n\nMore and more people start their search for a therapist on Google or in an AI assistant like ChatGPT, Claude, Gemini, or Perplexity. We want Headway to be the most trusted place to research and find mental health care in both. You will be the data scientist who tells us what is working, why, and what to do next.\n\nThis is a senior individual contributor role supporting Patient Growth. You will report to a Data Science manager and work hand in hand with cross-functional partners including product, growth marketing, engineering, content, and design. Your core focus is driving new patients from search (SEO) and AI answers (AEO) and the surfaces that drive them: our homepage, directory pages, provider profiles, and earned media (PR, Affiliates, Reddit, YouTube, etc.).\n\nExample questions you will own:\n\n - Which bets are worth making, and how will we know if they worked?\n\n - What should we stop doing because it is not paying off?\n\n - How do we show up and get cited in AI answers?\n\n - When traffic or patients changed, what moved them?\n\n\nWHAT YOU WILL DO\n\n - Lead our measurement and testing strategy and execution. Combine our own data (e.g. Google Search Console, clickstream data, bookings) with outside sources (e.g. Ahrefs, agency partners) for a single source of truth. Design matched market and A/B tests.\n\n - Answer key business and product questions. Which bets are worth making, and how will we know if they worked? What should we stop doing because it is not paying off? How do we show up and get cited in AI answers? When traffic or patients change, what drove the change?\n\n - Automate the analysis loop. Build AI agents and workflows to tell us what’s working, what changed, what we should do next. Feed the results back into how we pick and write content.\n\n - Raise the bar. Set standards for how organic growth gets measured across the team, and help partners and agencies separate signals from noise.\n\n\nWHAT WILL MAKE YOU SUCCESSFUL\n\n - 10+ years using data science and analytics to drive decisions, with a strong growth background. The industry matters less than the pace: you have worked where things change fast and there is no playbook to follow.\n\n - A growth mindset and a bias to get things done. You set your own priorities, move fast, and tackle the next most important problem.\n\n - You think from first principles. You know what each source can and cannot tell you and the biases they have. You have strong causal inference judgement in messy settings.\n\n - A product mindset. You think past the analysis of what we should do, weigh business trade-offs, and bring new ideas to the table.\n\n - Practical experimentation. You know causal inference and quasi-experiments well, and you weigh rigor against speed and cost. You can decide well without a perfect test.\n\n - Strong SQL and Python. You are comfortable pulling from APIs, modeling in dbt, and building workflows.\n\n - Clear communication.\n\n - You build with AI. You have built agents or automated analysis workflows, you use a tool like Claude Code or Codex every day, and you can tell good AI output from slop. You use AI to cut busywork so you can focus on the hard problems.\n\n - Clear communication. You can explain a messy measurement problem to non-technical partners and executives, and what we can or can’t take away from the data.\n\n\nNICE TO HAVE\n\n - Experience with SEO or AEO at a company where organic was a major channel.\n\n - Experience with marketplaces (i.e. two-sided growth), where we need to balance and match supply and demand\n\n - Experience measuring acquisition quality beyond the first conversion: retention, engagement, and LTV.\n\n - Experience owning or rebuilding a marketing attribution model.\n\n - Experience with search console data, SEO and AEO visibility tools.\n\n - Experience with earned media, affiliate, or community channels and how they affect search and AI visibility.\n\n\n\n\nCOMPREHENSIVE BENEFITS:\n\nMedical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.\n\n\n\nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\n\n\nHeadway participates in E-Verify. To learn more, click here. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\n\n\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com http://findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam."}],"apiVersion":"1"}