We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The role
We are hiring a Clinical Trials Lead to own the commercial work that follows. You will develop Heidi’s view of the market, identify the strongest entry point, build senior relationships across the industry, secure early customers and shape a repeatable route to market. Your knowledge of clinical trials will inform and shape what Heidi builds.
This is a senior individual contributor role for someone who operates like a founder. You will make the calls, open the doors, write the proposal, run the meeting and stay accountable after the contract is signed. As the business proves itself, the role can grow into broader ownership of Heidi’s clinical trials business.
What you’ll do
Develop the market thesis. Map the clinical trials ecosystem, test the most valuable opportunities and recommend where Heidi should focus its time and capital.
Lead customer development. Build direct relationships with senior decision makers across sponsors, biotechnology companies, CROs, sites and health systems. Conduct the outreach yourself and turn conversations into qualified opportunities.
Own early commercial outcomes. Build the pipeline, secure design partners and paid programmes, and own early revenue. Define the measures that show whether the business is gaining traction.
Shape the proposition. Turn buyer needs into a clear commercial offer, including target customer, value proposition, pricing, packaging and proof of value.
Inform what Heidi builds. Bring evidence from customers and clinical trials workflows to the product lead. Help the team choose problems worth solving while the product lead retains ownership of product strategy and delivery.
Navigate the buying process. Understand how life sciences organisations evaluate vendors, allocate budgets, manage procurement and compliance, and move from pilot to broader deployment.
Build the delivery model. Work with product, engineering, clinical, legal and implementation colleagues to make early programmes successful and increasingly repeatable.
Create the route to scale. Determine which partnerships, channels, proof points and team capabilities are required to grow beyond founder-led selling.
Represent Heidi. Build Heidi’s credibility with customers, partners and industry networks through thoughtful engagement and useful domain expertise.
What you’ll need
The strongest candidates will combine deep clinical trials knowledge with a record of creating commercial value. We expect the following experience.
Deep experience in the clinical trials industry through a pharmaceutical or biotechnology company, CRO, trial technology business, research network or closely related organisation.
A strong understanding of how clinical trials are funded, sold, bought and delivered, including the incentives and constraints faced by sponsors, CROs and research sites.
A record of building revenue, partnerships, a business line or a company in the sector. You can show what you personally originated and how it performed.
Senior commercial credibility. You can open a conversation with an industry executive, diagnose the underlying business problem and move the relationship towards a concrete commitment.
The judgement to operate in a regulated environment while respecting Good Clinical Practice, patient consent, privacy and data integrity.
The independence to create structure, make decisions and produce results without an established playbook or a large supporting team.
Passion for AI, shown through hands-on building, prototyping, or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\nThe role\n\nWe are hiring a Clinical Trials Lead to own the commercial work that follows. You will develop Heidi’s view of the market, identify the strongest entry point, build senior relationships across the industry, secure early customers and shape a repeatable route to market. Your knowledge of clinical trials will inform and shape what Heidi builds.\n\nThis is a senior individual contributor role for someone who operates like a founder. You will make the calls, open the doors, write the proposal, run the meeting and stay accountable after the contract is signed. As the business proves itself, the role can grow into broader ownership of Heidi’s clinical trials business.\n\n\n\nWhat you’ll do\n\n - Develop the market thesis. Map the clinical trials ecosystem, test the most valuable opportunities and recommend where Heidi should focus its time and capital.\n\n - Lead customer development. Build direct relationships with senior decision makers across sponsors, biotechnology companies, CROs, sites and health systems. Conduct the outreach yourself and turn conversations into qualified opportunities.\n\n - Own early commercial outcomes. Build the pipeline, secure design partners and paid programmes, and own early revenue. Define the measures that show whether the business is gaining traction.\n\n - Shape the proposition. Turn buyer needs into a clear commercial offer, including target customer, value proposition, pricing, packaging and proof of value.\n\n - Inform what Heidi builds. Bring evidence from customers and clinical trials workflows to the product lead. Help the team choose problems worth solving while the product lead retains ownership of product strategy and delivery.\n\n - Navigate the buying process. Understand how life sciences organisations evaluate vendors, allocate budgets, manage procurement and compliance, and move from pilot to broader deployment.\n\n - Build the delivery model. Work with product, engineering, clinical, legal and implementation colleagues to make early programmes successful and increasingly repeatable.\n\n - Create the route to scale. Determine which partnerships, channels, proof points and team capabilities are required to grow beyond founder-led selling.\n\n - Represent Heidi. Build Heidi’s credibility with customers, partners and industry networks through thoughtful engagement and useful domain expertise.\n\n\n\nWhat you’ll need\n\nThe strongest candidates will combine deep clinical trials knowledge with a record of creating commercial value. We expect the following experience.\n\n - Deep experience in the clinical trials industry through a pharmaceutical or biotechnology company, CRO, trial technology business, research network or closely related organisation.\n\n - A strong understanding of how clinical trials are funded, sold, bought and delivered, including the incentives and constraints faced by sponsors, CROs and research sites.\n\n - A record of building revenue, partnerships, a business line or a company in the sector. You can show what you personally originated and how it performed.\n\n - Senior commercial credibility. You can open a conversation with an industry executive, diagnose the underlying business problem and move the relationship towards a concrete commitment.\n\n - The judgement to operate in a regulated environment while respecting Good Clinical Practice, patient consent, privacy and data integrity.\n\n - The independence to create structure, make decisions and produce results without an established playbook or a large supporting team.\n\n - Passion for AI, shown through hands-on building, prototyping, or side projects.\n\n - You default to building over requesting.\n\n - You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.\n\n\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.\n\n\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"190f3e86-083e-4e6f-b274-0091a0e9d385","title":"Senior Analytics Engineer","department":"Engineering","team":"Data","employmentType":"FullTime","location":"Sydney","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Melbourne","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}}}],"publishedAt":"2026-10-14T23:02:58.049+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/190f3e86-083e-4e6f-b274-0091a0e9d385","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/190f3e86-083e-4e6f-b274-0091a0e9d385/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Partner with analysts, data engineers and business teams to design, build and maintain scalable data models that power reliable insights, experimentation and performance tracking.
Work alongside Clinical AI, LLMOps and Applied AI engineers to bring evaluations and LLM-powered data enrichment into production.
Develop and manage data pipelines across our regional workspaces on AWS and Azure, with accuracy, consistency and trust built in.
Use strong SQL and analytical thinking to turn complex data into clear, usable structures for analysis and reporting.
Design product event tracking with engineers so new features ship with data the business can trust.
Contribute to customer-facing data products, such as the Heidi analytical API and data shares with health systems, and make sure data is accurate, accessible and PHI-safe.
Improve access to data so teams can self-serve insights, from Omni dashboards to reverse ETL into tools like Braze and HubSpot.
Champion data quality, testing, documentation and governance across all analytics workflows.
Contribute to shared practices, frameworks and AI-assisted tooling that make analytics more efficient, consistent and scalable.
3–5 years of experience in analytics engineering, data engineering or a similar data-focused role in a fast-paced or high-growth environment.
Strong proficiency in SQL and experience transforming data for analysis, reporting and product use cases.
Working knowledge of Python and PySpark.
Experience with modern data platforms and workflows, ideally including dbt, Databricks, Airflow, Snowplow, and reverse ETL or BI tools such as Omni.
A solid understanding of data modelling, data quality and testing best practices.
Ability to work with analysts, engineers, AI teams and business stakeholders to translate data needs into scalable, reliable solutions.
Interest in AI and LLM workloads, such as evaluations or model-based enrichment, and an appetite to go deeper alongside AI engineers.
Experience supporting or developing customer-facing data products, and care in handling sensitive health data such as PHI and PII.
Strong communication skills and a focus on clarity, documentation and long-term maintainability.
Curiosity, accountability and a drive to improve how data is built, managed and used across the business.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"WE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nWHAT YOU’LL DO\n\n - Partner with analysts, data engineers and business teams to design, build and maintain scalable data models that power reliable insights, experimentation and performance tracking.\n\n - Work alongside Clinical AI, LLMOps and Applied AI engineers to bring evaluations and LLM-powered data enrichment into production.\n\n - Develop and manage data pipelines across our regional workspaces on AWS and Azure, with accuracy, consistency and trust built in.\n\n - Use strong SQL and analytical thinking to turn complex data into clear, usable structures for analysis and reporting.\n\n - Design product event tracking with engineers so new features ship with data the business can trust.\n\n - Contribute to customer-facing data products, such as the Heidi analytical API and data shares with health systems, and make sure data is accurate, accessible and PHI-safe.\n\n - Improve access to data so teams can self-serve insights, from Omni dashboards to reverse ETL into tools like Braze and HubSpot.\n\n - Champion data quality, testing, documentation and governance across all analytics workflows.\n\n - Contribute to shared practices, frameworks and AI-assisted tooling that make analytics more efficient, consistent and scalable.\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - 3–5 years of experience in analytics engineering, data engineering or a similar data-focused role in a fast-paced or high-growth environment.\n\n - Strong proficiency in SQL and experience transforming data for analysis, reporting and product use cases.\n\n - Working knowledge of Python and PySpark.\n\n - Experience with modern data platforms and workflows, ideally including dbt, Databricks, Airflow, Snowplow, and reverse ETL or BI tools such as Omni.\n\n - A solid understanding of data modelling, data quality and testing best practices.\n\n - Ability to work with analysts, engineers, AI teams and business stakeholders to translate data needs into scalable, reliable solutions.\n\n - Interest in AI and LLM workloads, such as evaluations or model-based enrichment, and an appetite to go deeper alongside AI engineers.\n\n - Experience supporting or developing customer-facing data products, and care in handling sensitive health data such as PHI and PII.\n\n - Strong communication skills and a focus on clarity, documentation and long-term maintainability.\n\n - Curiosity, accountability and a drive to improve how data is built, managed and used across the business.\n\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\nWHY HEIDI?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\nWe chose to open-source our benefits hub, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"18a4b7c8-f627-4d29-9bbf-72603d17189e","title":"Expression of Interest (UK)","department":"Other","team":"Other","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2025-10-07T17:29:55.763+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"England","addressCountry":"United Kingdom","addressLocality":"London "}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/18a4b7c8-f627-4d29-9bbf-72603d17189e","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/18a4b7c8-f627-4d29-9bbf-72603d17189e/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Why Submit an Expression of Interest
If you don’t see a current opening that matches your background or you’re simply excited about what we’re building, we’d love to hear from you.
Submitting an Expression of Interest means joining our Heidi Talent Community. It’s a way to introduce yourself and stay connected as we continue to scale. When new opportunities align with your skills and interests, our Talent team will reach out.
Who we’re looking for
Are passionate about improving healthcare through technology
Excited to work for a mission-driven organization
Thrive in fast-paced environments
Value collaboration, creativity, and ownership
Bring curiosity, empathy, and a growth mindset
What you can expect
Your profile will be reviewed by our Talent team
If there’s a potential fit with current or upcoming roles, we’ll reach out to chat
You’ll remain in our talent community, and we’ll keep you in the loop as Heidi continues to grow.
We encourage you to check back on our careers page for new openings regularly.
Note on inclusivity
Heidi celebrates diversity and is committed to creating an inclusive environment for all team members. We encourage people from all backgrounds, identities, and experiences to express interest.
","descriptionPlain":"WE'RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\nWhy Submit an Expression of Interest\n\nIf you don’t see a current opening that matches your background or you’re simply excited about what we’re building, we’d love to hear from you.\n\nSubmitting an Expression of Interest means joining our Heidi Talent Community. It’s a way to introduce yourself and stay connected as we continue to scale. When new opportunities align with your skills and interests, our Talent team will reach out.\n\n\n\nWho we’re looking for\n\n - Are passionate about improving healthcare through technology\n\n - Excited to work for a mission-driven organization\n\n - Thrive in fast-paced environments\n\n - Value collaboration, creativity, and ownership\n\n - Bring curiosity, empathy, and a growth mindset\n\n\n\nWhat you can expect\n\n - Your profile will be reviewed by our Talent team\n\n - If there’s a potential fit with current or upcoming roles, we’ll reach out to chat\n\n - You’ll remain in our talent community, and we’ll keep you in the loop as Heidi continues to grow.\n\nWe encourage you to check back on our careers page https://www.heidihealth.com/careers for new openings regularly.\n\n\n\nNote on inclusivity\n\nHeidi celebrates diversity and is committed to creating an inclusive environment for all team members. We encourage people from all backgrounds, identities, and experiences to express interest. \n\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"0444c7c5-5a9e-4447-90df-46db950fba2f","title":"Expression of Interest (Remote)","department":"Other","team":"Other","employmentType":"FullTime","location":"Remote","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2025-10-07T22:28:53.029+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/0444c7c5-5a9e-4447-90df-46db950fba2f","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/0444c7c5-5a9e-4447-90df-46db950fba2f/application","descriptionHtml":"Who are Heidi
Heidi is on a mission to half the time it takes to deliver world class care.
We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.
Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work.
Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.
We’ve recently secured Series B funding from lead US and UK investors to supercharge the incomprehensible growth we’re seeing.
We’re scaling quickly, and we’re looking for exceptional people who want to help shape the future of healthcare.
Why Submit an Expression of Interest
If you don’t see a current opening that matches your background or you’re simply excited about what we’re building, we’d love to hear from you.
Submitting an Expression of Interest means joining our Heidi Talent Community. It’s a way to introduce yourself and stay connected as we continue to scale. When new opportunities align with your skills and interests, our Talent team will reach out.
Who we’re looking for
Are passionate about improving healthcare through technology
Excited to work for a mission-driven organization
Thrive in fast-paced environments
Value collaboration, creativity, and ownership
Bring curiosity, empathy, and a growth mindset
What you can expect
Your profile will be reviewed by our Talent team
If there’s a potential fit with current or upcoming roles, we’ll reach out to chat
You’ll remain in our talent community, and we’ll keep you in the loop as Heidi continues to grow.
We encourage you to check back on our careers page for new openings regularly.
Note on inclusivity
Heidi celebrates diversity and is committed to creating an inclusive environment for all team members. We encourage people from all backgrounds, identities, and experiences to express interest.
","descriptionPlain":"Who are Heidi\n\nHeidi is on a mission to half the time it takes to deliver world class care.\n\n\n\nWe believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.\n\n\n\nToday, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work.\n\n\n\nOur team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.\n\n\n\nWe’ve recently secured Series B funding from lead US and UK investors to supercharge the incomprehensible growth we’re seeing.\n\n\n\nWe’re scaling quickly, and we’re looking for exceptional people who want to help shape the future of healthcare.\n\n\n\nWhy Submit an Expression of Interest\n\nIf you don’t see a current opening that matches your background or you’re simply excited about what we’re building, we’d love to hear from you.\n\n\n\nSubmitting an Expression of Interest means joining our Heidi Talent Community. It’s a way to introduce yourself and stay connected as we continue to scale. When new opportunities align with your skills and interests, our Talent team will reach out.\n\n\n\nWho we’re looking for\n\n - Are passionate about improving healthcare through technology\n\n - Excited to work for a mission-driven organization\n\n - Thrive in fast-paced environments\n\n - Value collaboration, creativity, and ownership\n\n - Bring curiosity, empathy, and a growth mindset\n\n\n\nWhat you can expect\n\n - Your profile will be reviewed by our Talent team\n\n - If there’s a potential fit with current or upcoming roles, we’ll reach out to chat\n\n - You’ll remain in our talent community, and we’ll keep you in the loop as Heidi continues to grow.\n\n\n\nWe encourage you to check back on our careers page https://www.heidihealth.com/careers for new openings regularly.\n\n\n\nNote on inclusivity\n\nHeidi celebrates diversity and is committed to creating an inclusive environment for all team members. We encourage people from all backgrounds, identities, and experiences to express interest.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"02ad14b7-a9bb-45e3-a90f-631179f86d8d","title":"Forward Deployed Engineer - UK","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-23T17:47:08.928+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/02ad14b7-a9bb-45e3-a90f-631179f86d8d","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/02ad14b7-a9bb-45e3-a90f-631179f86d8d/application","descriptionHtml":"We're Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The role
As a Forward Deployed Engineer, you'll be embedded with our most strategic customers — the person who makes Heidi actually work in the real world.
You'll own the full technical lifecycle from first deployment through to a thriving, self-sufficient customer: standing up integrations, building custom clinical workflows, debugging production issues, and becoming a trusted technical partner to the clinicians and IT teams you work with. You're not handing off to someone else — you're seeing it through.
You'll work closely with Product and Engineering to surface what customers actually need, acting as the field intelligence that shapes the roadmap.
What you’ll do
Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.
Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered. This means writing code, not just writing specs.
Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer.
Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale.
Translate what you see in the field into clear, actionable signal for Product and Engineering — you're closest to the customer, so your input matters most.
Leave every customer more capable than you found them. Document, train, and build internal knowledge so customers can operate independently.
What you’ll need
4+ years in a forward deploy, implementation engineering, or customer-facing technical role - ideally in SaaS, healthtech, or enterprise software.
You write code. Python, JS, SQL - whatever gets the job done.
Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7.
Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook.
Sharp communicator - you can explain a complex integration failure to a CTO and a head nurse in the same breath.
Experience working embedded with enterprise customers or health systems is a strong plus.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer health and dental cover, a £700 annual learning and development budget, a £100/month health and wellness allowance, a £500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We're Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\nThe role\n\nAs a Forward Deployed Engineer, you'll be embedded with our most strategic customers — the person who makes Heidi actually work in the real world.\n\nYou'll own the full technical lifecycle from first deployment through to a thriving, self-sufficient customer: standing up integrations, building custom clinical workflows, debugging production issues, and becoming a trusted technical partner to the clinicians and IT teams you work with. You're not handing off to someone else — you're seeing it through.\n\nYou'll work closely with Product and Engineering to surface what customers actually need, acting as the field intelligence that shapes the roadmap.\n\n\n\nWhat you’ll do\n\n - Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.\n\n - Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered. This means writing code, not just writing specs.\n\n - Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer.\n\n - Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale.\n\n - Translate what you see in the field into clear, actionable signal for Product and Engineering — you're closest to the customer, so your input matters most.\n\n - Leave every customer more capable than you found them. Document, train, and build internal knowledge so customers can operate independently.\n\n\n\nWhat you’ll need\n\n - 4+ years in a forward deploy, implementation engineering, or customer-facing technical role - ideally in SaaS, healthtech, or enterprise software.\n\n - You write code. Python, JS, SQL - whatever gets the job done.\n\n - Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7.\n\n - Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook.\n\n - Sharp communicator - you can explain a complex integration failure to a CTO and a head nurse in the same breath.\n\n - Experience working embedded with enterprise customers or health systems is a strong plus.\n\n\n\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe offer health and dental cover, a £700 annual learning and development budget, a £100/month health and wellness allowance, a £500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nWe chose to open-source our benefits hub https://app.notion.com/p/heidihealth/Benefits-Hub-356ca630286e80b1927cd275a206fa58?source=copy_link, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"5b09bea9-1a91-4225-af7c-709d4d78288e","title":"Enterprise Customer Success Manager ","department":"GTM","team":"Success","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-21T08:45:49.550+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/5b09bea9-1a91-4225-af7c-709d4d78288e","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/5b09bea9-1a91-4225-af7c-709d4d78288e/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
We are hiring a strategic Enterprise Customer Success Manager to serve as the senior accountable lead for our most complex NHS and private health system accounts in the UK and Ireland.
This is not a relationship management role. You will act as a strategic consultant to executive decision-makers inside NHS trusts and health networks, shaping deployment strategy, driving clinical and operational decisions, and building the internal organisational will to adopt and expand. At the same time, you will orchestrate a cross-functional delivery team of Implementation Specialists, Clinical Associates, Account Executives, and Forward Deployed Engineers, keeping internal execution aligned to what you have committed to on the ground.
You will own a portfolio of 10 to 15 large NHS trusts or strategic health organisations (250+ users each), leading the full lifecycle from pilot design through implementation, adoption, expansion, and renewal.
Lead executive-level engagements with CIOs, CMOs, COOs, and clinical directors. Shape the customer's thinking on deployment strategy, change approach, and long-term value, not just report on progress.
Build the internal organisational case for adoption by helping executives understand what good looks like, what is blocking it, and what decisions are theirs to make.
Adapt your advisory style fluently across frontline clinicians, operational managers, IT leads, and board-level executives.
Serve as the accountable lead for the cross-functional pod assigned to your accounts: Implementation Specialists, Clinical Associates, Account Executives, and Forward Deployed Engineers.
Translate executive commitments into clear delivery briefs. Hold the team accountable to outcomes without line authority.
Surface risk early, resolve internal ambiguity, and keep Product, Engineering, and Support properly informed so they can act when needed.
Drive sophisticated, multi-wave implementations with formal governance structures, clinical change management, and cross-site coordination.
Design and oversee structured adoption programmes: training waves, competency assessments, workflow reinforcement, and coaching delivered in partnership with Clinical Associates on the ground.
Build success plans grounded in clinical and operational KPIs that are meaningful to NHS commissioners and trust leadership.
Lead renewal conversations with strong, evidence-based value narratives tied to clinical outcomes and usage data.
Identify and execute expansion opportunities across sites, departments, and specialties. Partner with Account Executives to close.
Contribute to NRR and portfolio growth across your account set.
Work alongside Account Executives to scope NHS pilots for success, shape deployment strategy, and run customer-facing sessions when needed.
Design evaluation frameworks for pilots that are grounded in clinical and operational KPIs and translatable into multi-year value narratives.
Contribute to the frameworks, tools, and playbooks that turn complex NHS programmes into scalable, repeatable rollouts for the wider team.
NHS or health system experience: You understand how NHS organisations work, how decisions are made, who holds influence, and what governance and compliance obligations shape procurement and deployment. This is strongly preferred, not optional.
Executive advisory presence: You are comfortable being the least senior person in the room and still being the person who shapes the outcome. You have changed a senior stakeholder's mind on a strategic decision, not just maintained a relationship.
Cross-functional orchestration: You have driven accountability across teams you do not own, including clinicians, engineers and commercial colleagues, through influence, clarity, and trust rather than authority.
Enterprise lifecycle ownership: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR), across scoping, implementation, adoption, expansion, and renewal.
Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption in complex organisations.
Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth. You can hold a commercial conversation without defaulting to the Account Executive.
Data to narrative: You translate usage patterns and outcome data into clear strategic narratives, adjusted in depth and style for IT, ops, and executive audiences.
Political intelligence: You read complex organisational landscapes quickly, work around internal factions, and stay credible across competing agendas without getting captured by any one of them.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You'll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders and designers who've felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we're building isn't always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn't choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.
We chose to open-source our benefits hub, if you care to take a peek.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WE'RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\n\n\nTHE ROLE\n\nWe are hiring a strategic Enterprise Customer Success Manager to serve as the senior accountable lead for our most complex NHS and private health system accounts in the UK and Ireland.\n\nThis is not a relationship management role. You will act as a strategic consultant to executive decision-makers inside NHS trusts and health networks, shaping deployment strategy, driving clinical and operational decisions, and building the internal organisational will to adopt and expand. At the same time, you will orchestrate a cross-functional delivery team of Implementation Specialists, Clinical Associates, Account Executives, and Forward Deployed Engineers, keeping internal execution aligned to what you have committed to on the ground.\n\nYou will own a portfolio of 10 to 15 large NHS trusts or strategic health organisations (250+ users each), leading the full lifecycle from pilot design through implementation, adoption, expansion, and renewal.\n\n\n\n\n\n\nWHAT YOU'LL DO\n\n\n\n\nACT AS A STRATEGIC CONSULTANT TO EXECUTIVE STAKEHOLDERS\n\n - Lead executive-level engagements with CIOs, CMOs, COOs, and clinical directors. Shape the customer's thinking on deployment strategy, change approach, and long-term value, not just report on progress.\n\n - Build the internal organisational case for adoption by helping executives understand what good looks like, what is blocking it, and what decisions are theirs to make.\n\n - Adapt your advisory style fluently across frontline clinicians, operational managers, IT leads, and board-level executives.\n\n\nORCHESTRATE THE INTERNAL DELIVERY TEAM\n\n - Serve as the accountable lead for the cross-functional pod assigned to your accounts: Implementation Specialists, Clinical Associates, Account Executives, and Forward Deployed Engineers.\n\n - Translate executive commitments into clear delivery briefs. Hold the team accountable to outcomes without line authority.\n\n - Surface risk early, resolve internal ambiguity, and keep Product, Engineering, and Support properly informed so they can act when needed.\n\n\nLEAD MULTI-SITE NHS ROLLOUTS\n\n - Drive sophisticated, multi-wave implementations with formal governance structures, clinical change management, and cross-site coordination.\n\n - Design and oversee structured adoption programmes: training waves, competency assessments, workflow reinforcement, and coaching delivered in partnership with Clinical Associates on the ground.\n\n - Build success plans grounded in clinical and operational KPIs that are meaningful to NHS commissioners and trust leadership.\n\n\nOWN COMMERCIAL OUTCOMES\n\n - Lead renewal conversations with strong, evidence-based value narratives tied to clinical outcomes and usage data.\n\n - Identify and execute expansion opportunities across sites, departments, and specialties. Partner with Account Executives to close.\n\n - Contribute to NRR and portfolio growth across your account set.\n\n\nENGAGE IN PRE-SALES AND PILOTS\n\n - Work alongside Account Executives to scope NHS pilots for success, shape deployment strategy, and run customer-facing sessions when needed.\n\n - Design evaluation frameworks for pilots that are grounded in clinical and operational KPIs and translatable into multi-year value narratives.\n\n\nSHAPE HOW WE WORK\n\n - Contribute to the frameworks, tools, and playbooks that turn complex NHS programmes into scalable, repeatable rollouts for the wider team.\n\n\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - NHS or health system experience: You understand how NHS organisations work, how decisions are made, who holds influence, and what governance and compliance obligations shape procurement and deployment. This is strongly preferred, not optional.\n\n - Executive advisory presence: You are comfortable being the least senior person in the room and still being the person who shapes the outcome. You have changed a senior stakeholder's mind on a strategic decision, not just maintained a relationship.\n\n - Cross-functional orchestration: You have driven accountability across teams you do not own, including clinicians, engineers and commercial colleagues, through influence, clarity, and trust rather than authority.\n\n - Enterprise lifecycle ownership: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR), across scoping, implementation, adoption, expansion, and renewal.\n\n - Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption in complex organisations.\n\n - Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth. You can hold a commercial conversation without defaulting to the Account Executive.\n\n - Data to narrative: You translate usage patterns and outcome data into clear strategic narratives, adjusted in depth and style for IT, ops, and executive audiences.\n\n - Political intelligence: You read complex organisational landscapes quickly, work around internal factions, and stay credible across competing agendas without getting captured by any one of them.\n\n\n\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\n\n\nWHY HEIDI?\n\nYou'll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders and designers who've felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we're building isn't always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn't choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\n\n\n\nWE TAKE CARE OF YOU.\n\nWe offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.\n\n\n\n\n\n\nHEIDI'S COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"cb516a08-6b62-4bee-b8cc-47d2b30d00a9","title":"Expression of Interest (US)","department":"Other","team":"Other","employmentType":"FullTime","location":"Denver","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2025-10-07T16:56:29.830+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/cb516a08-6b62-4bee-b8cc-47d2b30d00a9","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/cb516a08-6b62-4bee-b8cc-47d2b30d00a9/application","descriptionHtml":"Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.
We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.
We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?
We’re scaling quickly, and we’re looking for exceptional people who want to help shape the future of healthcare.
If you don’t see a current opening that matches your background or you’re simply excited about what we’re building, we’d love to hear from you.
Submitting an Expression of Interest means joining our Heidi Talent Community. It’s a way to introduce yourself and stay connected as we continue to scale. When new opportunities align with your skills and interests, our Talent team will reach out.
Are passionate about improving healthcare through technology
Excited to work for a mission-driven organization
Thrive in fast-paced environments
Value collaboration, creativity, and ownership
Bring curiosity, empathy, and a growth mindset
Your profile will be reviewed by our Talent team
If there’s a potential fit with current or upcoming roles, we’ll reach out to chat
You’ll remain in our talent community, and we’ll keep you in the loop as Heidi continues to grow.
We encourage you to check back on our careers page for new openings regularly.
Heidi celebrates diversity and is committed to creating an inclusive environment for all team members. We encourage people from all backgrounds, identities, and experiences to express interest.
","descriptionPlain":"WHO ARE HEIDI?\n\n\n\nHeidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.\n\n\n\nWe exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.\n\n\n\nFounded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.\n\n\n\nBacked by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.\n\n\n\nWe move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?\n\n\n\nWe’re scaling quickly, and we’re looking for exceptional people who want to help shape the future of healthcare.\n\n\n\n\nWHY SUBMIT AN EXPRESSION OF INTEREST\n\n\n\nIf you don’t see a current opening that matches your background or you’re simply excited about what we’re building, we’d love to hear from you.\n\nSubmitting an Expression of Interest means joining our Heidi Talent Community. It’s a way to introduce yourself and stay connected as we continue to scale. When new opportunities align with your skills and interests, our Talent team will reach out.\n\n\n\n\nWHO WE’RE LOOKING FOR\n\n - Are passionate about improving healthcare through technology\n\n - Excited to work for a mission-driven organization\n\n - Thrive in fast-paced environments\n\n - Value collaboration, creativity, and ownership\n\n - Bring curiosity, empathy, and a growth mindset\n\n\n\n\nWHAT YOU CAN EXPECT\n\n - Your profile will be reviewed by our Talent team\n\n - If there’s a potential fit with current or upcoming roles, we’ll reach out to chat\n\n - You’ll remain in our talent community, and we’ll keep you in the loop as Heidi continues to grow.\n\nWe encourage you to check back on our careers page https://www.heidihealth.com/careers for new openings regularly.\n\n\n\n\nNOTE ON INCLUSIVITY\n\nHeidi celebrates diversity and is committed to creating an inclusive environment for all team members. We encourage people from all backgrounds, identities, and experiences to express interest. \n\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"64b3cce2-ba54-4aa3-9cfc-0c8d177a5479","title":"Expression of Interest (AU)","department":"Other","team":"Other","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2025-10-07T22:26:55.105+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/64b3cce2-ba54-4aa3-9cfc-0c8d177a5479","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/64b3cce2-ba54-4aa3-9cfc-0c8d177a5479/application","descriptionHtml":"Who are Heidi
Heidi is on a mission to half the time it takes to deliver world class care.
We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.
Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work.
Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.
We’ve recently secured Series B funding from lead US and UK investors to supercharge the incomprehensible growth we’re seeing.
We’re scaling quickly, and we’re looking for exceptional people who want to help shape the future of healthcare.
Why Submit an Expression of Interest
If you don’t see a current opening that matches your background or you’re simply excited about what we’re building, we’d love to hear from you.
Submitting an Expression of Interest means joining our Heidi Talent Community. It’s a way to introduce yourself and stay connected as we continue to scale. When new opportunities align with your skills and interests, our Talent team will reach out.
Who we’re looking for
Are passionate about improving healthcare through technology
Excited to work for a mission-driven organization
Thrive in fast-paced environments
Value collaboration, creativity, and ownership
Bring curiosity, empathy, and a growth mindset
What you can expect
Your profile will be reviewed by our Talent team
If there’s a potential fit with current or upcoming roles, we’ll reach out to chat
You’ll remain in our talent community, and we’ll keep you in the loop as Heidi continues to grow.
We encourage you to check back on our careers page for new openings regularly.
Note on inclusivity
Heidi celebrates diversity and is committed to creating an inclusive environment for all team members. We encourage people from all backgrounds, identities, and experiences to express interest.
","descriptionPlain":"Who are Heidi\n\nHeidi is on a mission to half the time it takes to deliver world class care.\n\n\n\nWe believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.\n\n\n\nToday, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work.\n\n\n\nOur team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.\n\n\n\nWe’ve recently secured Series B funding from lead US and UK investors to supercharge the incomprehensible growth we’re seeing.\n\n\n\nWe’re scaling quickly, and we’re looking for exceptional people who want to help shape the future of healthcare.\n\n\n\nWhy Submit an Expression of Interest\n\nIf you don’t see a current opening that matches your background or you’re simply excited about what we’re building, we’d love to hear from you.\n\nSubmitting an Expression of Interest means joining our Heidi Talent Community. It’s a way to introduce yourself and stay connected as we continue to scale. When new opportunities align with your skills and interests, our Talent team will reach out.\n\n\n\nWho we’re looking for\n\n - Are passionate about improving healthcare through technology\n\n - Excited to work for a mission-driven organization\n\n - Thrive in fast-paced environments\n\n - Value collaboration, creativity, and ownership\n\n - Bring curiosity, empathy, and a growth mindset\n\n\n\nWhat you can expect\n\n - Your profile will be reviewed by our Talent team\n\n - If there’s a potential fit with current or upcoming roles, we’ll reach out to chat\n\n - You’ll remain in our talent community, and we’ll keep you in the loop as Heidi continues to grow.\n\n\n\nWe encourage you to check back on our careers page https://www.heidihealth.com/careers for new openings regularly.\n\n\n\nNote on inclusivity\n\nHeidi celebrates diversity and is committed to creating an inclusive environment for all team members. We encourage people from all backgrounds, identities, and experiences to express interest.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"4d9b8a5e-53e4-452c-a2ec-337657acf8a7","title":"Customer Success Manager, DACH","department":"GTM","team":"Success","employmentType":"FullTime","location":"Berlin, Germany","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Munich, Germany","address":{"postalAddress":{"addressRegion":"Bavaria","addressCountry":"Germany","addressLocality":"Munich"}}}],"publishedAt":"2026-09-23T18:25:57.336+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/4d9b8a5e-53e4-452c-a2ec-337657acf8a7","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/4d9b8a5e-53e4-452c-a2ec-337657acf8a7/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The role
As a Customer Success Manager at Heidi Health, you’ll be the bridge between technology and care - helping hospitals, clinics, and clinicians across Germany adopt and love Heidi.
You’ll manage the full customer journey for both public and private hospital deployments, ensuring seamless implementation, strong clinician engagement, and measurable impact on patient care.
This role is ideal for someone with a medical background (e.g. former doctor, nurse, or allied health professional) who’s excited to drive digital transformation in healthcare.
What you’ll do
Own customer outcomes: Be the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable success and realise value.
Lead onboarding & training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows.
Track and improve metrics along customer journey like time-to-first-value and early activation.
Drive strategic adoption: Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians.
Enhance Retention & Growth: Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement.
Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins.
Continuous engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact.
Resolve operational blockers: Collaborate with product, engineering, and support teams to ensure a smooth customer experience.
Feedback insights: Gather and share insights to influence product development and feature prioritisation.
What you'll need
2+ years in a customer success role at a SaaS company, with proven ability to own the full lifecycle
A romantic streak about software. You believe great products can transform someone's day.
Familiarity with Germany’s healthcare ecosystem (both public and private).
Exceptional communication and collaboration skills, with the ability to effortlessly set and manage expectations with customers and cross-functional teams.
Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality.
Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments.
Passion for AI, shown through hands-on building, prototyping, or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.
Attitude is more important than experience - if you are hungry, competitive, and motivated, with a knack for problem solving and relationship-building, we want to hear from you.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We chose to open-source our benefits hub, if you care to take a peek.
We’re Heidi
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
What you’ll do
Partner with product managers and cross-functional teams to define key metrics, set success criteria, and identify growth opportunities.
Conduct deep-dive analyses on user behaviour, enterprise feature adoption, and workflow performance to uncover insights that guide product strategy.
Translate complex data into clear, actionable recommendations for product and business stakeholders.
Design and evaluate experiments and A/B tests to measure the impact of product changes and validate new ideas.
Build and maintain dashboards and reporting frameworks that help teams monitor progress and make faster, smarter decisions.
Work closely with the Head of Product to inform roadmap prioritisation, ensuring decisions are grounded in data and aligned with user needs and enterprise goals.
Champion analytical best practices, supporting the product team to become more data fluent and self-sufficient.
What we’re looking for
3–5 years of experience in product analytics, data analytics, or business analytics, ideally within a fast-paced or high-growth tech or SaaS environment.
Strong ability to partner with product and engineering teams to shape decisions through insight and experimentation.
Proven experience analysing end-to-end user journeys, especially in enterprise or B2B product contexts (activation, engagement, retention, and success metrics).
Experience with event tracking and product analytics platforms (e.g., Mixpanel, Amplitude, Statsig).
Intermediate technical skills in SQL and familiarity with BI tools like Tableau, Looker, or Omni.
Hands-on experience designing and interpreting A/B tests and experiments.
Excellent communication and storytelling skills, able to translate data into insight that drives action.
Curiosity, humility, and a bias for impact over perfection.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The Role
We are seeking an experienced, high performing Account Executive to join our team as a key sales operator in the Australian market. You will drive enterprise sales, larger practices, hospital groups and health systems by building strong relationships with clinicians and healthcare decision-makers.
Your focus will be on selling our suite of AI-products of autonomous Heidi’s with the goal of ensuring Heidi wins across the Australian market.
This position requires a proven individual contributor in Enterprise SaaS who can jump into active deals and lead by example in a highly motivated team. You must have a winning track record in software sales, ideally a deep understanding of the healthcare landscape matched with a killer instinct for enterprise sales.
What you'll do
Manage enterprise sales opportunities within the Australian market, building relationships with key stakeholders across larger practices, hospital groups, clinics and health systems.
Deliver a strong performance as an individual contributor, set a standard of sales excellence and lead by example when it comes to sales process and execution.
Build and maintain a robust sales pipeline using product usage signals, ensuring consistent lead generation, nurturing and accurate sales forecasting.
Use solution-based selling to understand client needs and tailor Heidi’s platform to solve specific challenges within Enterprise healthcare organizations.
Deliver impactful presentations and product demos, articulating the value of our autonomous AI products.
Execute closely with cross-functional teams including Marketing, Product, Operations and Customer Success to drive market growth.
Stay informed about market trends, competitive landscapes, and evolving customer needs to identify new opportunities and adjust strategies as necessary.
What we're looking for
A minimum of 3- 5+ years of experience in software sales, ideally in the healthcare industry but not essential.
Proven track record of exceeding sales targets and managing complex enterprise sales cycles with high ownership and urgency in fast growth tech.
Operates independently in a lean hyper-speed team with excellent communication and negotiation skills, with the ability to build deep trust with senior healthcare stakeholders.
Acts as a mentor to up and coming sales team members, sharing knowledge and expertise.
Strong problem-solving skills and the ability to navigate complex sales processes to deliver results.
Highly autonomous, high ownership, self-motivated and results-driven, with the ability to thrive in a fast-paced startup environment.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\nThe Role\n\nWe are seeking an experienced, high performing Account Executive to join our team as a key sales operator in the Australian market. You will drive enterprise sales, larger practices, hospital groups and health systems by building strong relationships with clinicians and healthcare decision-makers. \n\nYour focus will be on selling our suite of AI-products of autonomous Heidi’s with the goal of ensuring Heidi wins across the Australian market.\n\nThis position requires a proven individual contributor in Enterprise SaaS who can jump into active deals and lead by example in a highly motivated team. You must have a winning track record in software sales, ideally a deep understanding of the healthcare landscape matched with a killer instinct for enterprise sales.\n\n\n\nWhat you'll do\n\n - Manage enterprise sales opportunities within the Australian market, building relationships with key stakeholders across larger practices, hospital groups, clinics and health systems.\n\n - Deliver a strong performance as an individual contributor, set a standard of sales excellence and lead by example when it comes to sales process and execution.\n\n - Build and maintain a robust sales pipeline using product usage signals, ensuring consistent lead generation, nurturing and accurate sales forecasting.\n\n - Use solution-based selling to understand client needs and tailor Heidi’s platform to solve specific challenges within Enterprise healthcare organizations.\n\n - Deliver impactful presentations and product demos, articulating the value of our autonomous AI products.\n\n - Execute closely with cross-functional teams including Marketing, Product, Operations and Customer Success to drive market growth.\n\n - Stay informed about market trends, competitive landscapes, and evolving customer needs to identify new opportunities and adjust strategies as necessary.\n\n\n\nWhat we're looking for\n\n - A minimum of 3- 5+ years of experience in software sales, ideally in the healthcare industry but not essential.\n\n - Proven track record of exceeding sales targets and managing complex enterprise sales cycles with high ownership and urgency in fast growth tech.\n\n - Operates independently in a lean hyper-speed team with excellent communication and negotiation skills, with the ability to build deep trust with senior healthcare stakeholders.\n\n - Acts as a mentor to up and coming sales team members, sharing knowledge and expertise.\n\n - Strong problem-solving skills and the ability to navigate complex sales processes to deliver results.\n\n - Highly autonomous, high ownership, self-motivated and results-driven, with the ability to thrive in a fast-paced startup environment.\n\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"5a0d7a56-bfd0-443d-8123-29db65679a59","title":"Principal Platform Engineer - London","department":"Engineering","team":"Engineering Service Delivery","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-23T17:54:53.334+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/5a0d7a56-bfd0-443d-8123-29db65679a59","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/5a0d7a56-bfd0-443d-8123-29db65679a59/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The role
This role sits in the core Platform/SRE team that owns production. You’ll work directly on incident response, on-call, system reliability, and day-to-day operations for Heidi’s platform.
We’re open to candidates who are strong mid-level SREs ready to take on more ownership, as well as senior SREs who enjoy being hands-on in operations. The role is intentionally ops-heavy and focused on keeping real systems healthy in production.
What you’ll do
Participate in on-call and incident response: Respond to production incidents, contribute to service restoration, and support clear communication during incidents. Over time, take increasing responsibility for leading incidents end-to-end.
Improve operational reliability: Identify recurring issues and reliability risks, and drive fixes through better alerting, automation, system changes, or process improvements.
Own parts of the production environment: Operate and improve Kubernetes clusters, cloud infrastructure, and core platform services, with growing ownership as familiarity increases.
Strengthen observability: Improve dashboards, alerts, logs, and traces so issues are detected earlier and diagnosed faster, with a strong focus on actionable signals.
Reduce operational toil: Automate repetitive tasks, simplify runbooks, and improve tooling to make on-call and day-to-day operations easier and safer.
Support safe change: Improve deployments, rollback mechanisms, and operational readiness to reduce the risk of incidents caused by change.
Contribute to operational practices: Write and maintain runbooks, participate in blameless post-mortems, and help improve incident response processes over time.
Collaborate closely with engineers: Work with product and feature teams to improve production readiness, service ownership, and reliability expectations.
What you'll need
3–6+ years in SRE, DevOps, Platform, or operations-heavy engineering roles.
Experience supporting production systems and participating in on-call rotations.
Comfortable debugging live systems under pressure.
Experience operating cloud infrastructure (AWS preferred).
Working knowledge of Kubernetes and containerised workloads.
Infrastructure as Code experience (Terraform or similar).
Familiarity with monitoring and alerting tools (Datadog, Prometheus, etc).
Scripting or automation experience (Python, Bash, or similar).
Passion for AI, shown through hands-on building, prototyping, or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer health and dental cover, a £700 annual learning and development budget, a £100/month health and wellness allowance, a £500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\nThe role \n\nThis role sits in the core Platform/SRE team that owns production. You’ll work directly on incident response, on-call, system reliability, and day-to-day operations for Heidi’s platform.\n\nWe’re open to candidates who are strong mid-level SREs ready to take on more ownership, as well as senior SREs who enjoy being hands-on in operations. The role is intentionally ops-heavy and focused on keeping real systems healthy in production.\n\n\n\nWhat you’ll do\n\n - Participate in on-call and incident response: Respond to production incidents, contribute to service restoration, and support clear communication during incidents. Over time, take increasing responsibility for leading incidents end-to-end.\n\n - Improve operational reliability: Identify recurring issues and reliability risks, and drive fixes through better alerting, automation, system changes, or process improvements.\n\n - Own parts of the production environment: Operate and improve Kubernetes clusters, cloud infrastructure, and core platform services, with growing ownership as familiarity increases.\n\n - Strengthen observability: Improve dashboards, alerts, logs, and traces so issues are detected earlier and diagnosed faster, with a strong focus on actionable signals.\n\n - Reduce operational toil: Automate repetitive tasks, simplify runbooks, and improve tooling to make on-call and day-to-day operations easier and safer.\n\n - Support safe change: Improve deployments, rollback mechanisms, and operational readiness to reduce the risk of incidents caused by change.\n\n - Contribute to operational practices: Write and maintain runbooks, participate in blameless post-mortems, and help improve incident response processes over time.\n\n - Collaborate closely with engineers: Work with product and feature teams to improve production readiness, service ownership, and reliability expectations.\n\n\n\nWhat you'll need\n\n - 3–6+ years in SRE, DevOps, Platform, or operations-heavy engineering roles.\n\n - Experience supporting production systems and participating in on-call rotations.\n\n - Comfortable debugging live systems under pressure.\n\n - Experience operating cloud infrastructure (AWS preferred).\n\n - Working knowledge of Kubernetes and containerised workloads.\n\n - Infrastructure as Code experience (Terraform or similar).\n\n - Familiarity with monitoring and alerting tools (Datadog, Prometheus, etc).\n\n - Scripting or automation experience (Python, Bash, or similar).\n\n - Passion for AI, shown through hands-on building, prototyping, or side projects.\n\n - You default to building over requesting.\n\n - You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.\n\n\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe offer health and dental cover, a £700 annual learning and development budget, a £100/month health and wellness allowance, a £500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nWe chose to open-source our benefits hub https://app.notion.com/p/heidihealth/Benefits-Hub-356ca630286e80b1927cd275a206fa58?source=copy_link, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"39c0c4a8-2e29-4efd-a2ab-3062b15cb3ae","title":"Marketing Lead","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Japan","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-28T04:28:56.554+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/39c0c4a8-2e29-4efd-a2ab-3062b15cb3ae","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/39c0c4a8-2e29-4efd-a2ab-3062b15cb3ae/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
The role
This role leads execution of Heidi's Japan marketing strategy, translating global positioning into work that's credible, locally grounded, and commercially effective. It owns day-to-day marketing for the region, partnering closely with sales and regional leadership to generate pipeline through focused campaigns, consistent brand presence, and rigorous events and partnerships.
Working alongside global and local stakeholders, the role balances strategic planning with hands-on delivery. Every activity is grounded in evidence, shaped by the realities of Japanese healthcare, and held to a clear standard: reinforcing Heidi's position as a trusted partner to clinicians and the systems that support them.
What you’ll do
Execute Heidi's Japan marketing strategy in line with direction set by the global and local leadership, translating global positioning into locally credible campaigns
Act as the day-to-day marketing lead for Japan, working closely with sales and regional stakeholders to prioritise, sequence, and resource activity
Drive qualified pipeline by running regional campaigns across inbound and outbound channels, and supporting lead qualification, nurturing, and handover into sales
Build a consistent brand presence across the market, supporting PR, media, and thought leadership, and contributing to case studies, long-form content, and executive messaging
Plan and deliver regional events, conferences, and activations, including flagship moments and round tables, and work with partners, customers, and associations to extend Heidi's reach in Japan
Manage relationships with internal marketing resources and external agencies across PR, creative, and events, holding agency delivery to agreed briefs
Track campaign and event performance, share insights with regional and global teams, and flag risks or opportunities to the GTM leadership team
What you’ll need
5+ years of marketing experience in healthcare, health tech, or regulated B2B environments, though we care more about what you've shipped/built than years on the clock
An optimistic belief in software. You believe great products can transform someone's day
Fluent in Japanese with strong working English, and experience supporting enterprise or complex sales environments in Japan's healthcare or life sciences sector
Comfortable balancing strategic thinking with hands-on execution in a fast-scaling organisation with limited support infrastructure
Passion for AI, shown through hands-on building, prototyping, or side projects
You default to building over requesting
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nIf you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.\n\n\n\nThe role\n\nThis role leads execution of Heidi's Japan marketing strategy, translating global positioning into work that's credible, locally grounded, and commercially effective. It owns day-to-day marketing for the region, partnering closely with sales and regional leadership to generate pipeline through focused campaigns, consistent brand presence, and rigorous events and partnerships.\n\nWorking alongside global and local stakeholders, the role balances strategic planning with hands-on delivery. Every activity is grounded in evidence, shaped by the realities of Japanese healthcare, and held to a clear standard: reinforcing Heidi's position as a trusted partner to clinicians and the systems that support them.\n\n\n\nWhat you’ll do \n\n - Execute Heidi's Japan marketing strategy in line with direction set by the global and local leadership, translating global positioning into locally credible campaigns\n\n - Act as the day-to-day marketing lead for Japan, working closely with sales and regional stakeholders to prioritise, sequence, and resource activity\n\n - Drive qualified pipeline by running regional campaigns across inbound and outbound channels, and supporting lead qualification, nurturing, and handover into sales\n\n - Build a consistent brand presence across the market, supporting PR, media, and thought leadership, and contributing to case studies, long-form content, and executive messaging\n\n - Plan and deliver regional events, conferences, and activations, including flagship moments and round tables, and work with partners, customers, and associations to extend Heidi's reach in Japan\n\n - Manage relationships with internal marketing resources and external agencies across PR, creative, and events, holding agency delivery to agreed briefs\n\n - Track campaign and event performance, share insights with regional and global teams, and flag risks or opportunities to the GTM leadership team\n \n\nWhat you’ll need\n\n - 5+ years of marketing experience in healthcare, health tech, or regulated B2B environments, though we care more about what you've shipped/built than years on the clock\n\n - An optimistic belief in software. You believe great products can transform someone's day\n\n - Fluent in Japanese with strong working English, and experience supporting enterprise or complex sales environments in Japan's healthcare or life sciences sector\n\n - Comfortable balancing strategic thinking with hands-on execution in a fast-scaling organisation with limited support infrastructure\n\n - Passion for AI, shown through hands-on building, prototyping, or side projects\n\n - You default to building over requesting\n\n - You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them\n\n\n\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n\n\nWe take care of you\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"c8bf90ec-4869-4873-90f0-61efd45c3ccb","title":"Customer Success Manager, Mid-Market ","department":"GTM","team":"Success","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-23T09:50:50.357+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/c8bf90ec-4869-4873-90f0-61efd45c3ccb","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/c8bf90ec-4869-4873-90f0-61efd45c3ccb/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
We are hiring a commercially driven Mid-Market Customer Success Manager to own a portfolio of approximately 50 accounts and a ~£2.5M ARR book of business across UK mid-market healthcare organisations.
This is a full-ownership commercial role. You will carry an ambitious quota covering NRR, renewal, and expansion, manage your own pipeline, forecast accurately, and work in close partnership with Account Executives to grow your book. You are not a support function - you are a revenue owner.
The right person for this role has thrived in a high-volume, multi-product SaaS environment where they were expected to carry a real number, manage pipeline with rigour, and proactively position multiple SKUs to existing accounts. You are energised by working across a large portfolio simultaneously, you spot commercial signals early, and you know how to move an account from adoption to expansion without waiting to be asked.
Carry and forecast a renewal and expansion pipeline across your full portfolio. Hit your number.
Build and maintain expansion hypotheses for every account - backed by usage depth, adoption maturity, and stakeholder readiness - and convert them into revenue.
Position the full Heidi product suite proactively to existing accounts, identifying the right SKU fit and sequencing multi-product conversations with confidence.
Partner closely with your aligned Account Executives on upsell and cross-sell: bring the account context, co-develop the commercial approach, and close together.
Manage renewal processes end to end - from early risk identification through negotiation and signature - without defaulting to your AE for the hard conversations.
Own approximately 50 accounts simultaneously. Operate with a clear prioritisation model that keeps at-risk accounts protected, healthy accounts growing, and no account left unattended.
Maintain accurate account health data, forecasts, and pipeline in HubSpot. Your book should be readable by anyone on the team without a briefing from you.
Build and execute account-specific success plans that map customer goals to measurable outcomes, reviewed at predictable cadences.
Run high-quality QBRs that quantify value delivered, surface the next commercial opportunity, and create exec-level alignment.
Take accounts from pilot through full deployment, leading implementation coordination, training waves, and clinical workflow integration.
Use usage data and adoption signals to intervene early - before a customer knows they have a problem. Translate data into clear, customer-ready narratives.
Apply structured change management: training cadences, competency checks, and workflow reinforcement - to move clinicians from activation to habit.
Work with Customer Success Associates where available, providing clear direction and maintaining full accountability for outcomes.
Identify churn risk from leading indicators - usage drop, stakeholder change, disengagement, competitive noise - not from NPS surveys or lagging signals.
Surface risk early internally with a clear diagnosis and a plan, not just a flag.
Own recovery plans for at-risk accounts and execute them without waiting for escalation.
Maintain a tight, professional working relationship with your AE counterpart. Align on account strategy, share intelligence, and move in the same direction commercially.
Advocate for customer needs internally with clarity, evidence, and prioritisation - not volume.
Contribute to playbooks, commercial frameworks, and team knowledge that make the wider CS team sharper.
Commercial track record in SaaS: 3–5+ years in a customer success or commercial account management role at a B2B SaaS company. You have carried a real quota, managed pipeline, and hit expansion and renewal targets in a multi-stakeholder environment.
Multi-product fluency: Experience positioning and expanding across multiple SKUs within an existing customer base. You understand how to sequence a multi-product conversation and build the commercial case for each product.
High-volume portfolio management: Comfortable owning a large book of accounts simultaneously without letting anything fall through the cracks. You have a system, and it works.
Pipeline discipline: You forecast accurately, update your CRM without being asked, and can walk anyone through your book at any time. Pipeline hygiene is not an admin task for you, it is how you think.
AE collaboration: You know how to work with a sales partner, sharing account intelligence, aligning on commercial approach, and closing together. You do not wait for the AE to initiate; you bring them in at the right moment.
Proactive commercial instinct: You spot expansion signals before the customer asks for more. You build hypotheses, bring evidence, and move accounts forward without being prompted.
Renewal ownership: You lead renewal conversations yourself, including the hard ones. You build value narratives from outcome data and can hold a commercial conversation without defaulting to your AE.
Data literacy: You use usage and adoption data to make decisions, build customer narratives, and support commercial conversations. You do not need an analyst to tell you what is happening in your portfolio.
Healthcare a meaningful advantage: Familiarity with clinical workflows, NHS or private healthcare operations, or health system procurement helps you ramp faster and earn credibility with clinical stakeholders sooner.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You'll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders and designers who've felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we're building isn't always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn't choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.
We chose to open-source our benefits hub, if you care to take a peek.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WE'RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nWe are hiring a commercially driven Mid-Market Customer Success Manager to own a portfolio of approximately 50 accounts and a ~£2.5M ARR book of business across UK mid-market healthcare organisations.\n\nThis is a full-ownership commercial role. You will carry an ambitious quota covering NRR, renewal, and expansion, manage your own pipeline, forecast accurately, and work in close partnership with Account Executives to grow your book. You are not a support function - you are a revenue owner.\n\nThe right person for this role has thrived in a high-volume, multi-product SaaS environment where they were expected to carry a real number, manage pipeline with rigour, and proactively position multiple SKUs to existing accounts. You are energised by working across a large portfolio simultaneously, you spot commercial signals early, and you know how to move an account from adoption to expansion without waiting to be asked.\n\n\n\n\nWHAT YOU'LL DO\n\n\nOWN YOUR COMMERCIAL PIPELINE\n\n - Carry and forecast a renewal and expansion pipeline across your full portfolio. Hit your number.\n\n - Build and maintain expansion hypotheses for every account - backed by usage depth, adoption maturity, and stakeholder readiness - and convert them into revenue.\n\n - Position the full Heidi product suite proactively to existing accounts, identifying the right SKU fit and sequencing multi-product conversations with confidence.\n\n - Partner closely with your aligned Account Executives on upsell and cross-sell: bring the account context, co-develop the commercial approach, and close together.\n\n - Manage renewal processes end to end - from early risk identification through negotiation and signature - without defaulting to your AE for the hard conversations.\n\n\nMANAGE A HIGH-VOLUME PORTFOLIO WITH RIGOUR\n\n - Own approximately 50 accounts simultaneously. Operate with a clear prioritisation model that keeps at-risk accounts protected, healthy accounts growing, and no account left unattended.\n\n - Maintain accurate account health data, forecasts, and pipeline in HubSpot. Your book should be readable by anyone on the team without a briefing from you.\n\n - Build and execute account-specific success plans that map customer goals to measurable outcomes, reviewed at predictable cadences.\n\n - Run high-quality QBRs that quantify value delivered, surface the next commercial opportunity, and create exec-level alignment.\n\n\nDRIVE ADOPTION AND OUTCOMES\n\n - Take accounts from pilot through full deployment, leading implementation coordination, training waves, and clinical workflow integration.\n\n - Use usage data and adoption signals to intervene early - before a customer knows they have a problem. Translate data into clear, customer-ready narratives.\n\n - Apply structured change management: training cadences, competency checks, and workflow reinforcement - to move clinicians from activation to habit.\n\n - Work with Customer Success Associates where available, providing clear direction and maintaining full accountability for outcomes.\n\n\nMANAGE RISK PROACTIVELY\n\n - Identify churn risk from leading indicators - usage drop, stakeholder change, disengagement, competitive noise - not from NPS surveys or lagging signals.\n\n - Surface risk early internally with a clear diagnosis and a plan, not just a flag.\n\n - Own recovery plans for at-risk accounts and execute them without waiting for escalation.\n\n\nCOLLABORATE AND CONTRIBUTE\n\n - Maintain a tight, professional working relationship with your AE counterpart. Align on account strategy, share intelligence, and move in the same direction commercially.\n\n - Advocate for customer needs internally with clarity, evidence, and prioritisation - not volume.\n\n - Contribute to playbooks, commercial frameworks, and team knowledge that make the wider CS team sharper.\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - Commercial track record in SaaS: 3–5+ years in a customer success or commercial account management role at a B2B SaaS company. You have carried a real quota, managed pipeline, and hit expansion and renewal targets in a multi-stakeholder environment.\n\n - Multi-product fluency: Experience positioning and expanding across multiple SKUs within an existing customer base. You understand how to sequence a multi-product conversation and build the commercial case for each product.\n\n - High-volume portfolio management: Comfortable owning a large book of accounts simultaneously without letting anything fall through the cracks. You have a system, and it works.\n\n - Pipeline discipline: You forecast accurately, update your CRM without being asked, and can walk anyone through your book at any time. Pipeline hygiene is not an admin task for you, it is how you think.\n\n - AE collaboration: You know how to work with a sales partner, sharing account intelligence, aligning on commercial approach, and closing together. You do not wait for the AE to initiate; you bring them in at the right moment.\n\n - Proactive commercial instinct: You spot expansion signals before the customer asks for more. You build hypotheses, bring evidence, and move accounts forward without being prompted.\n\n - Renewal ownership: You lead renewal conversations yourself, including the hard ones. You build value narratives from outcome data and can hold a commercial conversation without defaulting to your AE.\n\n - Data literacy: You use usage and adoption data to make decisions, build customer narratives, and support commercial conversations. You do not need an analyst to tell you what is happening in your portfolio.\n\n - Healthcare a meaningful advantage: Familiarity with clinical workflows, NHS or private healthcare operations, or health system procurement helps you ramp faster and earn credibility with clinical stakeholders sooner.\n\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\nWHY HEIDI?\n\nYou'll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders and designers who've felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we're building isn't always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn't choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\n\nWE TAKE CARE OF YOU.\n\nWe offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.\n\n\n\n\nHEIDI'S COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"43e0667b-2efc-4cb2-80a2-07b5e1ab20f5","title":"Partnerships Lead (UK&I)","department":"GTM","team":"Partnerships","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-23T09:59:00.226+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/43e0667b-2efc-4cb2-80a2-07b5e1ab20f5","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/43e0667b-2efc-4cb2-80a2-07b5e1ab20f5/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
EHR and PMS integrations are a core strategic lever for Heidi, driving global revenue, expanding distribution, and improving clinician efficiency. As the UK&I Partnerships Lead, you’ll lead Heidi’s work with integration and ecosystem partners, helping us scale adoption through strong commercial and technical alignment.
You’ll be commercially sharp and technically curious - someone who can speak both business and product fluently. You know how to turn partnerships into pipelines, and integrations into impact.
Lead Heidi’s integration strategy and future strategic bets across UK&I.
Build and manage strategic partnerships with leading EMR, EHR, and PMS providers to extend Heidi’s reach and impact.
Prioritise integrations based on market reach, readiness, and customer impact, ensuring effort aligns with commercial value.
Oversee integration partnerships end-to-end - from technical scoping and onboarding to launch and enablement.
Activate integrations through co-GTM, referral, and reseller motions that translate into pipeline and adoption.
Negotiate partnership agreements that balance strategic alignment with clear commercial outcomes.
Collaborate cross-functionally with Product, Engineering, and Growth to design integrations that are both technically robust and commercially scalable.
Build feedback loops and performance dashboards to track partner success, revenue contribution, and customer value.
4+ years of experience in partnerships, channel, or commercial roles - ideally in SaaS, healthtech, or platform ecosystems.
Proven success delivering growth through integration or ecosystem partnerships.
A strong grasp of B2B integration models, co-selling, or platform GTM strategies.
Excellent stakeholder management, negotiation, and relationship-building skills.
A structured, strategic approach to prioritisation and execution.
A collaborative mindset - you thrive at the intersection of commercial strategy, product development, and customer success.
Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.
Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
Real product momentum. We’re not trying to generate interest, we’re channeling it.
Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.
Unmatched impact. Play a pivotal role in shaping our GTM efforts at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day.
Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns.
Global reach. Help shape our international expansion as we bring Heidi to key international markets.
Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge.
Flexibility that works. A hybrid environment, with 3 days in the office.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WHO IS HEIDI?\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\n\n\nTHE ROLE\n\nEHR and PMS integrations are a core strategic lever for Heidi, driving global revenue, expanding distribution, and improving clinician efficiency. As the UK&I Partnerships Lead, you’ll lead Heidi’s work with integration and ecosystem partners, helping us scale adoption through strong commercial and technical alignment.\n\n\n\nYou’ll be commercially sharp and technically curious - someone who can speak both business and product fluently. You know how to turn partnerships into pipelines, and integrations into impact.\n\n\n\n\n\n\nWHAT YOU’LL DO:\n\n - Lead Heidi’s integration strategy and future strategic bets across UK&I.\n\n - Build and manage strategic partnerships with leading EMR, EHR, and PMS providers to extend Heidi’s reach and impact.\n\n - Prioritise integrations based on market reach, readiness, and customer impact, ensuring effort aligns with commercial value.\n\n - Oversee integration partnerships end-to-end - from technical scoping and onboarding to launch and enablement.\n\n - Activate integrations through co-GTM, referral, and reseller motions that translate into pipeline and adoption.\n\n - Negotiate partnership agreements that balance strategic alignment with clear commercial outcomes.\n\n - Collaborate cross-functionally with Product, Engineering, and Growth to design integrations that are both technically robust and commercially scalable.\n\n - Build feedback loops and performance dashboards to track partner success, revenue contribution, and customer value.\n\n\n\n\n\n\nWHAT WE WILL LOOK FOR:\n\n - 4+ years of experience in partnerships, channel, or commercial roles - ideally in SaaS, healthtech, or platform ecosystems.\n\n - Proven success delivering growth through integration or ecosystem partnerships.\n\n - A strong grasp of B2B integration models, co-selling, or platform GTM strategies.\n\n - Excellent stakeholder management, negotiation, and relationship-building skills.\n\n - A structured, strategic approach to prioritisation and execution.\n\n - A collaborative mindset - you thrive at the intersection of commercial strategy, product development, and customer success.\n\n\n\n\n\n\nWHAT DO WE BELIEVE IN?\n\nHeidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.\n\n\n\n - Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.\n\n - Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.\n\n - Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.\n\n - Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.\n\n\n\nOur mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.\n\n\n\n\n\nWHY YOU SHOULD JOIN HEIDI 🚀\n\n - Real product momentum. We’re not trying to generate interest, we’re channeling it.\n\n - Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.\n\n - Unmatched impact. Play a pivotal role in shaping our GTM efforts at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day.\n\n - Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns.\n\n - Global reach. Help shape our international expansion as we bring Heidi to key international markets.\n\n - Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge.\n\n - Flexibility that works. A hybrid environment, with 3 days in the office.\n\n\n\n\n\n\nHEIDI’S COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"b3327f3c-374a-4f97-8976-7c74dff0493c","title":"Clinical Associate","department":"GTM","team":"Success","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-23T09:53:27.633+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/b3327f3c-374a-4f97-8976-7c74dff0493c","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/b3327f3c-374a-4f97-8976-7c74dff0493c/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
As a Clinical Associate, you sit within Customer Success at the centre of clinician adoption. Your remit is to ensure that clinicians and healthcare organisations derive immediate, tangible value from Heidi by embedding it into day-to-day clinical practice with precision and minimal friction.
This is a deeply operational, clinician-facing role. You will work directly with end users to understand how care is delivered in practice, and then translate those workflows into effective Heidi usage. That includes configuring templates, shaping documentation outputs, and aligning the product to the realities of different specialties, settings, and consultation styles. You will be heavily involved in onboarding and implementation across a range of customer segments, with particular focus on enterprise deployments.
A significant component of the role is in-person delivery. You will regularly travel to customer sites to support rollouts, deliver training, and work directly with clinical teams during critical adoption phases. This on-the-ground presence is essential in driving momentum, resolving friction in real time, and ensuring that Heidi is embedded effectively across organisations.
It’s a perfect role for an enterprising, bright, and gritty current or former clinician looking to break into the health-tech space.
Support smooth onboarding of Heidi across new and existing customers, partnering closely with Customer Success Managers and Clinical Template Officers.
Contribute to rollout planning by supporting discovery sessions, gathering documentation examples, and clarifying clinician workflows.
Deliver and support training sessions for clinicians and operational staff, both live and asynchronously.
Provide hands-on support during go-lives and early usage, especially where clinician documentation requirements are the blocker.
Develop a strong understanding of Heidi and how clinicians use it across different specialties and care settings.
Translate real-world clinical workflows into best-practice guidance that helps clinicians embed Heidi into daily practice.
Act as a trusted clinical voice for users, answering questions and helping them understand how to get the best outcomes from Heidi.
Support the template discovery process by collecting examples, understanding documentation needs, and clearly documenting requirements.
Triage incoming template-related questions and recommend the right next step (reuse, small edits, or escalation).
Make small, high-impact template adjustments (e.g. structure, phrasing, configuration guidance) to unblock onboarding and early adoption.
Maintain simple, scalable guidance (how-to notes, examples, do’s and don’ts) that enables Customer Success to self-serve common questions.
Capture and synthesise feedback from clinicians to improve onboarding playbooks, training materials, and template guidance.
Partner with Product, Support, and Engineering to share insights from the field and help improve workflows and tooling over time.
Contribute to evolving team processes that help Heidi scale implementation and clinical enablement.
Early-career or recently practicing clinical professionals (medical, nursing, allied health, mental health).
Strong interest in healthtech, AI, and improving clinical workflows.
Clear, confident communicator with the ability to explain clinical concepts simply and practically.
Organised and reliable, able to manage multiple onboarding tasks and support requests.
Comfortable learning new tools and working in a fast-moving, ambiguous environment.
Proactive, curious, and motivated to make clinicians’ working lives easier.
Experience with AI tools, CRMs or customer support platforms is helpful but not required. Attitude, clinical insight, and willingness to learn matter most.
Clinicians feel confident using Heidi early in their journey.
Onboardings run smoothly with fewer workflow or documentation blockers.
Customer Success teams are able to self-serve common clinical and template questions.
Enablement materials and guidance improve continuously through real-world feedback.
Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.
Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
Real product momentum. We’re not trying to generate interest, we’re channeling it. This is a rare chance to create a global impact as you immerse yourself in Australia’s fastest growing start-up.
Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.
Unmatched impact. Play a pivotal role at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day.
Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns.
Global reach. Help shape our international expansion as we bring Heidi to key international markets.
Growth and balance. Enjoy a personal development budget, dedicated wellness days, subsidised gym membership, and your birthday off to recharge.
Flexibility that works. A hybrid environment, with 3 days in the office.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
Help us reimagine primary care and change the face of healthcare in Australia and then around the world.
","descriptionPlain":"WE'RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nAs a Clinical Associate, you sit within Customer Success at the centre of clinician adoption. Your remit is to ensure that clinicians and healthcare organisations derive immediate, tangible value from Heidi by embedding it into day-to-day clinical practice with precision and minimal friction.\n\n\n\nThis is a deeply operational, clinician-facing role. You will work directly with end users to understand how care is delivered in practice, and then translate those workflows into effective Heidi usage. That includes configuring templates, shaping documentation outputs, and aligning the product to the realities of different specialties, settings, and consultation styles. You will be heavily involved in onboarding and implementation across a range of customer segments, with particular focus on enterprise deployments.\n\n\n\nA significant component of the role is in-person delivery. You will regularly travel to customer sites to support rollouts, deliver training, and work directly with clinical teams during critical adoption phases. This on-the-ground presence is essential in driving momentum, resolving friction in real time, and ensuring that Heidi is embedded effectively across organisations.\n\n\n\nIt’s a perfect role for an enterprising, bright, and gritty current or former clinician looking to break into the health-tech space.\n\n\n\n\n\n\nWHAT YOU’LL DO\n\n\n\n\nIMPLEMENTATION & ONBOARDING SUPPORT\n\n - Support smooth onboarding of Heidi across new and existing customers, partnering closely with Customer Success Managers and Clinical Template Officers.\n\n - Contribute to rollout planning by supporting discovery sessions, gathering documentation examples, and clarifying clinician workflows.\n\n - Deliver and support training sessions for clinicians and operational staff, both live and asynchronously.\n\n - Provide hands-on support during go-lives and early usage, especially where clinician documentation requirements are the blocker.\n\n\n\n\nCLINICAL WORKFLOW & MEDICAL KNOWLEDGE ENABLEMENT\n\n - Develop a strong understanding of Heidi and how clinicians use it across different specialties and care settings.\n\n - Translate real-world clinical workflows into best-practice guidance that helps clinicians embed Heidi into daily practice.\n\n - Act as a trusted clinical voice for users, answering questions and helping them understand how to get the best outcomes from Heidi.\n\n\n\n\nTEMPLATES: DISCOVERY & SUPPORT\n\n - Support the template discovery process by collecting examples, understanding documentation needs, and clearly documenting requirements.\n\n - Triage incoming template-related questions and recommend the right next step (reuse, small edits, or escalation).\n\n - Make small, high-impact template adjustments (e.g. structure, phrasing, configuration guidance) to unblock onboarding and early adoption.\n\n - Maintain simple, scalable guidance (how-to notes, examples, do’s and don’ts) that enables Customer Success to self-serve common questions.\n\n\n\n\nCONTINUOUS IMPROVEMENT & COLLABORATION\n\n - Capture and synthesise feedback from clinicians to improve onboarding playbooks, training materials, and template guidance.\n\n - Partner with Product, Support, and Engineering to share insights from the field and help improve workflows and tooling over time.\n\n - Contribute to evolving team processes that help Heidi scale implementation and clinical enablement.\n\n\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - Early-career or recently practicing clinical professionals (medical, nursing, allied health, mental health).\n\n - Strong interest in healthtech, AI, and improving clinical workflows.\n\n - Clear, confident communicator with the ability to explain clinical concepts simply and practically.\n\n - Organised and reliable, able to manage multiple onboarding tasks and support requests.\n\n - Comfortable learning new tools and working in a fast-moving, ambiguous environment.\n\n - Proactive, curious, and motivated to make clinicians’ working lives easier.\n\n - Experience with AI tools, CRMs or customer support platforms is helpful but not required. Attitude, clinical insight, and willingness to learn matter most.\n\n\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - Clinicians feel confident using Heidi early in their journey.\n\n - Onboardings run smoothly with fewer workflow or documentation blockers.\n\n - Customer Success teams are able to self-serve common clinical and template questions.\n\n - Enablement materials and guidance improve continuously through real-world feedback.\n\n\n\n\nWHAT DO WE BELIEVE IN?\n\nHeidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.\n\n\n\n - Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.\n\n - Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.\n\n - Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.\n\n - Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.\n\n\n\nOur mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.\n\n\n\n\nWHY YOU SHOULD JOIN HEIDI\n\n - Real product momentum. We’re not trying to generate interest, we’re channeling it. This is a rare chance to create a global impact as you immerse yourself in Australia’s fastest growing start-up.\n\n - Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.\n\n - Unmatched impact. Play a pivotal role at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day.\n\n - Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns.\n\n - Global reach. Help shape our international expansion as we bring Heidi to key international markets.\n\n - Growth and balance. Enjoy a personal development budget, dedicated wellness days, subsidised gym membership, and your birthday off to recharge.\n\n - Flexibility that works. A hybrid environment, with 3 days in the office.\n\n\n\n\nHEIDI’S COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.\n\nHelp us reimagine primary care and change the face of healthcare in Australia and then around the world.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"63441be2-6dab-479e-b772-f2a114d2c33e","title":"Sales Development Representative","department":"GTM","team":"Sales","employmentType":"FullTime","location":"Sydney","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Melbourne","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}}}],"publishedAt":"2026-09-23T06:34:34.457+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/63441be2-6dab-479e-b772-f2a114d2c33e","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/63441be2-6dab-479e-b772-f2a114d2c33e/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
You'll be one of the first voices clinicians hear when they meet Heidi. As an SDR on our team, you're the bridge between curious clinicians and our Account Executives — turning cold conversations into warm pipeline, and inbound interest into booked discovery and demo calls.
You'll work within a team of SDRs to learn how to run great outbound, qualify inbound leads with genuine clinical understanding, and build the kind of pipeline AEs actually want to inherit. Expect daily reps on the phones, sharp written outreach, and constant iteration on what's landing in market.
This isn't a seat-warming SDR role. We move fast, the feedback loop is tight, and the path from SDR to AE is real for those who earn it. If you want to learn modern sales properly — discovery, objection handling, CRM rigour, the whole craft — alongside a team building something clinicians genuinely love, this is the seat.
Research and prospect into clinic networks, GP practices, and health systems to build a pipeline of qualified opportunities for the Account Executive team
Run outbound sequences across email, phone and LinkedIn — testing messaging, reading responses, and iterating until you find what lands with different clinical audiences
Qualify inbound leads quickly and accurately, asking the right questions to understand a practice’s workflow before handing off to an AE
Book discovery calls that actually show up — by doing enough homework beforehand that the clinician or practice manager feels like you’ve already done half the work
Track your activity and pipeline in the CRM with enough discipline that your data is useful to the team, not just a compliance exercise
Work closely with marketing and the AE team to feed back what you’re hearing in the market — what objections come up, what resonates, what doesn’t
1+ year in an SDR, BDR, or similar outbound sales role — you know what a sequence is and you’ve run one
Comfortable making cold calls without needing a week to psych yourself up for it
Clear, concise written communication — your outreach emails read like a person wrote them, not a template
Enough curiosity about healthcare to learn the landscape fast and talk credibly with clinicians and practice staff
CRM hygiene that you actually maintain, not just clean up before a pipeline review
A genuine interest in early-stage startup pace — you’re not looking for a fully mapped playbook
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WHO WE ARE\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nYou'll be one of the first voices clinicians hear when they meet Heidi. As an SDR on our team, you're the bridge between curious clinicians and our Account Executives — turning cold conversations into warm pipeline, and inbound interest into booked discovery and demo calls.\n\nYou'll work within a team of SDRs to learn how to run great outbound, qualify inbound leads with genuine clinical understanding, and build the kind of pipeline AEs actually want to inherit. Expect daily reps on the phones, sharp written outreach, and constant iteration on what's landing in market.\n\nThis isn't a seat-warming SDR role. We move fast, the feedback loop is tight, and the path from SDR to AE is real for those who earn it. If you want to learn modern sales properly — discovery, objection handling, CRM rigour, the whole craft — alongside a team building something clinicians genuinely love, this is the seat.\n\n\n\n\n\nWHAT YOU’LL DO\n\n - Research and prospect into clinic networks, GP practices, and health systems to build a pipeline of qualified opportunities for the Account Executive team\n\n - Run outbound sequences across email, phone and LinkedIn — testing messaging, reading responses, and iterating until you find what lands with different clinical audiences\n\n - Qualify inbound leads quickly and accurately, asking the right questions to understand a practice’s workflow before handing off to an AE\n\n - Book discovery calls that actually show up — by doing enough homework beforehand that the clinician or practice manager feels like you’ve already done half the work\n\n - Track your activity and pipeline in the CRM with enough discipline that your data is useful to the team, not just a compliance exercise\n\n - Work closely with marketing and the AE team to feed back what you’re hearing in the market — what objections come up, what resonates, what doesn’t\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - 1+ year in an SDR, BDR, or similar outbound sales role — you know what a sequence is and you’ve run one\n\n - Comfortable making cold calls without needing a week to psych yourself up for it\n\n - Clear, concise written communication — your outreach emails read like a person wrote them, not a template\n\n - Enough curiosity about healthcare to learn the landscape fast and talk credibly with clinicians and practice staff\n\n - CRM hygiene that you actually maintain, not just clean up before a pipeline review\n\n - A genuine interest in early-stage startup pace — you’re not looking for a fully mapped playbook\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\nWHY HEIDI?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"e0e16150-8794-4d5a-b267-1fe469e598f0","title":"Expression of Interest — Heidi Entry Program","department":"Other","team":"All Departments","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"San Francisco","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"New York","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}}},{"location":"Sydney","address":{"postalAddress":{"addressRegion":"NSW","addressCountry":"Australia","addressLocality":"Sydney"}}},{"location":"London","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}}}],"publishedAt":"2026-05-01T08:44:22.584+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/e0e16150-8794-4d5a-b267-1fe469e598f0","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/e0e16150-8794-4d5a-b267-1fe469e598f0/application","descriptionHtml":"This is truly a once-in-an-eon opportunity for the smartest young folk across the globe.
We review EOIs on a rolling basis and reach out directly when roles open. Submitting early puts you at the front of the queue. This is not a live vacancy, it is your chance to get on our radar first.
Rare is it that one of the world's fastest-growing startups opens its ranks to junior generalists for on-the-job experience that requires no prior track record.
This is not about whether you already know Growth, Product, Operations or anything else. What we care about is raw intelligence, judgment, and a bias toward building real things.
The specific skills can be taught quickly. The underlying hardware cannot.
Polish is irrelevant. Execution is not.
If your instinct is to explain what you would do rather than to actually do it, you will struggle here.
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
You’ll need to be impeccably sharp and omnitalented - context switching across multiple functions
You DON'T need any experience. That's a plus - what we’re really looking for is the correct raw ingredients (intelligence / agency)
You’ll bear the existential weight of the company as much as the founders & early employees.
If you’re the right fit - you’ll love every moment of it.
Someone looking for uncapped growth. You don't want to be limited by yearly promotion programs and the general lameness of the corporate world. Your ability to win defines the gradient of your growth.
You studied math/physics/chem deeply or are a gifted writer. It's a proxy for general raw ability.
Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.
Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
Real Impact: Work on a product that genuinely saves clinicians’ time and improves patient care.
Dedicated Mentorship: Learn from experienced engineers who are invested in your growth.
Flexible Environment: A flexible, hybrid setup to help balance work and study.
Career Growth: High-performers will be strongly considered for full-time graduate roles.
A Great Team: Join a passionate, motivated, and friendly team building the future of healthcare.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"This is truly a once-in-an-eon opportunity for the smartest young folk across the globe.\n\nWe review EOIs on a rolling basis and reach out directly when roles open. Submitting early puts you at the front of the queue. This is not a live vacancy, it is your chance to get on our radar first.\n\nRare is it that one of the world's fastest-growing startups opens its ranks to junior generalists for on-the-job experience that requires no prior track record.\n\nThis is not about whether you already know Growth, Product, Operations or anything else. What we care about is raw intelligence, judgment, and a bias toward building real things.\n\nThe specific skills can be taught quickly. The underlying hardware cannot.\n\nPolish is irrelevant. Execution is not.\n\nIf your instinct is to explain what you would do rather than to actually do it, you will struggle here.\n\n\n\n\nWHO WE ARE\n\nHealthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.\n\n\n\nWe’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.\n\n\n\nIn just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.\n\n\n\nBacked by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - You’ll need to be impeccably sharp and omnitalented - context switching across multiple functions\n\n - You DON'T need any experience. That's a plus - what we’re really looking for is the correct raw ingredients (intelligence / agency)\n\n - You’ll bear the existential weight of the company as much as the founders & early employees.\n\n - If you’re the right fit - you’ll love every moment of it.\n\n - Someone looking for uncapped growth. You don't want to be limited by yearly promotion programs and the general lameness of the corporate world. Your ability to win defines the gradient of your growth.\n\n - You studied math/physics/chem deeply or are a gifted writer. It's a proxy for general raw ability.\n\n\n\n\nWHAT DO WE BELIEVE IN?\n\nHeidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.\n\n - Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.\n\n - Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.\n\n - Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.\n\n - Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.\n\nOur mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.\n\n\n\n\nWHY YOU’LL FLOURISH WITH US\n\n - Real Impact: Work on a product that genuinely saves clinicians’ time and improves patient care.\n\n - Dedicated Mentorship: Learn from experienced engineers who are invested in your growth.\n\n - Flexible Environment: A flexible, hybrid setup to help balance work and study.\n\n - Career Growth: High-performers will be strongly considered for full-time graduate roles.\n\n - A Great Team: Join a passionate, motivated, and friendly team building the future of healthcare.\n\n\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"b9863b71-a84b-4dc5-bf07-c473f129fb3c","title":"Sales Director, US","department":"GTM","team":"Sales","employmentType":"FullTime","location":"New York","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-12T19:13:02.084+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/b9863b71-a84b-4dc5-bf07-c473f129fb3c","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/b9863b71-a84b-4dc5-bf07-c473f129fb3c/application","descriptionHtml":"North America
Heidi Health · New York, NY · In-Office
Who We Are
Heidi Health AI has been a global rocketship, and this is your chance to get in early but not too early.
We are a clinician-founded healthcare AI company building an AI Care Partner for doctors and health systems. Think Harvey or Cursor for the health care space. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. We partner with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
Heidi is a name brand in Australia, and now we’re scaling fast in North America. In a year, NA grew from essentially starting blocks to $22M ARR, on track for $36M by EOY and $97M in 2027. The product has 162% NRR: doctors that use us love us. We have a strong product-led growth motion feeding the funnel and are developing a killer marketing team providing air cover.
What You’ll Do
This is the rare sales role where the wind is already at your back. PLG is bringing signal every day. Marketing is generating air cover. Doctors love the product. Your job is to convert that into enterprise revenue — and build the team that turns the next $14M ARR into the obvious next slice of a $97M business.
Own one of Heidi’s North America verticals end-to-end — primary care, institutional healthcare, or vertical specialties — and the revenue plan that takes it to $14M+ ARR.
Build the team that gets you there: hire, ramp, and coach a squad of AEs selling into mid-market health systems.
Personally lead strategic deals; carry a bag in year one as a player-coach.
Sell the full Heidi product vision (an AI Care Partner that transforms clinical operations) to CFOs, hospital administrators, and clinical leaders who may only know Heidi as a scribe.
Convert our PLG funnel into paid enterprise contracts, partnering closely with marketing and product to compound the signal we already have.
Establish operating rhythms, forecasting discipline, and pipeline standards that let the team move fast with precision.
Report directly to the GM, US and work in close collaboration with the global GTM leadership team.
What We’re Looking For
A commercially credible sales leader who can recruit, grow, and coach a high-performing team — and still close the room on a complex enterprise deal.
7+ years of healthcare sales experience, with at least 2 years leading a sales team. Bonus if you’ve scaled an org from early traction through $10M+ ARR.
Proven experience selling AI, clinical software, or workflow products to mid-market health systems; pediatric or primary care relationships are a strong plus.
Deep familiarity with the realities of selling into regulated healthcare — compliance, security review, and procurement cycles don’t surprise you.
A bias for velocity paired with the discipline enterprise healthcare demands — you know when speed wins and when precision matters more.
We care less about the logos on your resume and more about the deals you’ve closed, the teams you’ve built, and how you think under pressure.
Other Things to Know
This role is in-office in New York — we believe in the energy and focus of being in the room together.
The scope is real: North America is a $22M ARR business on its way to $97M, and your vertical is a meaningful slice of that.
Year one is a player-coach role. If carrying a quota while building a team doesn’t sound energizing, this isn’t the seat.
The Way We Work
Live Forever — We build for healthcare’s next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence — even when it’s uncomfortable.
Practice Ownership — Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
Move Fast, Fix Faster — The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace — Heidi never goes down.
Get Better — The best clinicians teach. So do we. We live in clinicians’ reality, bring warmth to the work, and choose clarity over cleverness.
Why You Will Flourish With Us
In office with the rest of sales and CS to create a culture of winning
Generous Healthcare, Dental, and Vision benefit options 90%+ paid for by Heidi
401k with 3% match
$100/month Healthy Heidis budget
$700/year learning & development budget
Recharge Days after major pushes
Significant equity in a rocketship
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The Role
As a Senior Solutions Engineer, you’ll serve as the technical leader during the sales process - helping prospects understand what’s possible with Heidi, guiding integration feasibility, and ensuring a smooth transition into implementation.
You’ll work closely with Account Executives, Solutions Architects, Product, and Engineering to navigate high-stakes enterprise requirements, including EMR integrations, SSO, custom data workflows, and security architecture. You’ll bring technical credibility, customer empathy, and a strong sense of ownership to every deal.
The deals that matter most rarely fit the playbook, and this role belongs to whoever runs toward that ambiguity and builds the path through it when no one can hand them one.
What you’ll do
Technical Discovery & Qualification: Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs.
Solution Design: Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.
Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy.
Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process - acting as a trusted technical advisor to the customer.
Post-Sales Handoff & Feedback Loop: Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.
What you'll need
5+ years of experience in Sales Engineering or Solutions Architecture, preferably in SaaS, healthcare, or enterprise software.
Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.
Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus).
Ability to synthesise complexity and communicate clearly to both technical and non-technical audiences.
Comfortable operating autonomously in a fast-paced, early-stage environment.
A trusted partner to sales and a credible voice in the room with technical leaders on the customer side.
Bonus: Experience in healthtech, startups, or regulated industries.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer health and dental cover, a £700 annual learning and development budget, a £100/month health and wellness allowance, a £500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n \n \n\nThe Role \n\nAs a Senior Solutions Engineer, you’ll serve as the technical leader during the sales process - helping prospects understand what’s possible with Heidi, guiding integration feasibility, and ensuring a smooth transition into implementation.\n\nYou’ll work closely with Account Executives, Solutions Architects, Product, and Engineering to navigate high-stakes enterprise requirements, including EMR integrations, SSO, custom data workflows, and security architecture. You’ll bring technical credibility, customer empathy, and a strong sense of ownership to every deal.\n\nThe deals that matter most rarely fit the playbook, and this role belongs to whoever runs toward that ambiguity and builds the path through it when no one can hand them one.\n\n \n\nWhat you’ll do\n\n - Technical Discovery & Qualification: Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs.\n\n - Solution Design: Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.\n\n - Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.\n\n - RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy.\n\n - Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process - acting as a trusted technical advisor to the customer.\n\n - Post-Sales Handoff & Feedback Loop: Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.\n\n \n \n\nWhat you'll need\n\n - 5+ years of experience in Sales Engineering or Solutions Architecture, preferably in SaaS, healthcare, or enterprise software.\n\n - Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.\n\n - Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus).\n\n - Ability to synthesise complexity and communicate clearly to both technical and non-technical audiences.\n\n - Comfortable operating autonomously in a fast-paced, early-stage environment.\n\n - A trusted partner to sales and a credible voice in the room with technical leaders on the customer side.\n\n - Bonus: Experience in healthtech, startups, or regulated industries.\n\n \n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\n\nWe take care of you.\n\nWe offer health and dental cover, a £700 annual learning and development budget, a £100/month health and wellness allowance, a £500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nWe chose to open-source our benefits hub https://app.notion.com/p/heidihealth/Benefits-Hub-356ca630286e80b1927cd275a206fa58?source=copy_link, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"e46840b6-fb27-4423-bc08-3d87913d4139","title":"Partnerships Associate","department":"GTM","team":"Partnerships","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-23T09:54:45.696+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/e46840b6-fb27-4423-bc08-3d87913d4139","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/e46840b6-fb27-4423-bc08-3d87913d4139/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Heidi Evidence is clinical decision support with no commercial influence: nothing shapes what a clinician sees except clinical quality. Getting there means earning the trust of the organisations that hold the world's clinical knowledge, the journals, publishers, guideline bodies, professional societies and universities, and running large information-gathering programs across the NHS. That is the work of this role.
You'll sit next to our founder across partnerships, evidence and strategic projects, and you'll own the machinery underneath them. Hundreds of contacts, documents, deadlines and follow-ups, all current. AI-agent workflows doing the repetitive multi-step parts of outreach at a scale no one could reach by hand, with you auditing what comes out and drawing the line where a human has to look. The role starts part-time and grows with what you show you can carry. It fits an F3 or F4 doctor who wants into health tech, product and partnerships without putting their NHS experience on a shelf.
Run information-gathering, outreach and partnership programs across NHS organizations, end to end.
Build the tracking systems that hold it together: contacts, documents, deadlines, responses, follow-ups, one place, always current.
Set up AI-agent workflows for the repetitive, multi-step parts of the work, then keep them running in production.
Audit what those agents produce. Find the failure modes, fix the workflow, decide where human review is non-negotiable.
Write to NHS teams, publishers, societies and universities in a register they trust.
Map the clinical knowledge landscape: who holds what, who decides, which conversations to open first.
Prepare founder-level partnership meetings, keep accurate notes and close every action.
Surface risks, gaps and decisions early. Short updates, no surprises.
If we’d worked together the last 6 weeks
You'd have designed an outreach wave to several hundred NHS trusts, handed the first pass to an agent workflow, and caught the small percentage it got wrong before anything left the building.
You'd have mapped the UK guideline and specialty society landscape, then told us which five conversations actually move Evidence forward.
You'd have joined a founder call with a major clinical publisher, written the notes and closed every action inside the week.
A tracker someone had outgrown would have been rebuilt properly, so nothing now waits on a person remembering.
You'd have found a manual process, automated it, and taught the team to run it without you.
2+ years owning complex operational, clinical or partnership work, though we care more about what you’ve shipped than years on the clock.
A romantic streak about software. You believe great products can transform someone’s day.
Fluency with AI tools that goes past using them. You’ve built agent workflows or automations other people now depend on, and you know their failure modes.
Composure across many open threads. Nothing you own drops, and you can tell which thread to pick up first.
Passion for AI, shown through hands-on building, prototyping, or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.
Useful, not essential
Experience working in or closely with the NHS.
Medical training at FY2 level or beyond, particularly if you’re currently F3 or F4.
A current NHS affiliation and NHS.net address. Useful, not required, and any NHS account must be used in line with your organisation’s policies.
A feel for UK hospital workflows and how clinicians reach information at the point of care.
Familiarity with the clinical journals, publishers, guideline bodies, societies and universities that hold medical knowledge.
A background in health tech, clinical informatics, research, quality improvement, product operations or an early-stage company.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"WE'RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\n\n\nTHE ROLE\n\nHeidi Evidence is clinical decision support with no commercial influence: nothing shapes what a clinician sees except clinical quality. Getting there means earning the trust of the organisations that hold the world's clinical knowledge, the journals, publishers, guideline bodies, professional societies and universities, and running large information-gathering programs across the NHS. That is the work of this role.\n\nYou'll sit next to our founder across partnerships, evidence and strategic projects, and you'll own the machinery underneath them. Hundreds of contacts, documents, deadlines and follow-ups, all current. AI-agent workflows doing the repetitive multi-step parts of outreach at a scale no one could reach by hand, with you auditing what comes out and drawing the line where a human has to look. The role starts part-time and grows with what you show you can carry. It fits an F3 or F4 doctor who wants into health tech, product and partnerships without putting their NHS experience on a shelf.\n\n\n\n\n\n\nWHAT YOU’LL DO\n\n - Run information-gathering, outreach and partnership programs across NHS organizations, end to end.\n\n - Build the tracking systems that hold it together: contacts, documents, deadlines, responses, follow-ups, one place, always current.\n\n - Set up AI-agent workflows for the repetitive, multi-step parts of the work, then keep them running in production.\n\n - Audit what those agents produce. Find the failure modes, fix the workflow, decide where human review is non-negotiable.\n\n - Write to NHS teams, publishers, societies and universities in a register they trust.\n\n - Map the clinical knowledge landscape: who holds what, who decides, which conversations to open first.\n\n - Prepare founder-level partnership meetings, keep accurate notes and close every action.\n\n - Surface risks, gaps and decisions early. Short updates, no surprises.\n\n\n\nIf we’d worked together the last 6 weeks\n\n - You'd have designed an outreach wave to several hundred NHS trusts, handed the first pass to an agent workflow, and caught the small percentage it got wrong before anything left the building.\n\n - You'd have mapped the UK guideline and specialty society landscape, then told us which five conversations actually move Evidence forward.\n\n - You'd have joined a founder call with a major clinical publisher, written the notes and closed every action inside the week.\n\n - A tracker someone had outgrown would have been rebuilt properly, so nothing now waits on a person remembering.\n\n - You'd have found a manual process, automated it, and taught the team to run it without you.\n\n\n\n\n\n\nWHAT YOU’LL NEED\n\n - 2+ years owning complex operational, clinical or partnership work, though we care more about what you’ve shipped than years on the clock.\n\n - A romantic streak about software. You believe great products can transform someone’s day.\n\n - Fluency with AI tools that goes past using them. You’ve built agent workflows or automations other people now depend on, and you know their failure modes.\n\n - Composure across many open threads. Nothing you own drops, and you can tell which thread to pick up first.\n\n - Passion for AI, shown through hands-on building, prototyping, or side projects.\n\n - You default to building over requesting.\n\n - You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.\n\n\n\nUseful, not essential\n\n - Experience working in or closely with the NHS.\n\n - Medical training at FY2 level or beyond, particularly if you’re currently F3 or F4.\n\n - A current NHS affiliation and NHS.net http://NHS.net address. Useful, not required, and any NHS account must be used in line with your organisation’s policies.\n\n - A feel for UK hospital workflows and how clinicians reach information at the point of care.\n\n - Familiarity with the clinical journals, publishers, guideline bodies, societies and universities that hold medical knowledge.\n\n - A background in health tech, clinical informatics, research, quality improvement, product operations or an early-stage company.\n\n\n\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\n\n\nWHY HEIDI?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n\n\n\n\n\nWE TAKE CARE OF YOU.\n\nWe offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.\n\n\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"7fdd3cba-4de9-4b82-b26c-c90ca97d3fb5","title":"Business Development Representative","department":"GTM","team":"US Sales","employmentType":"FullTime","location":"Toronto","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}},{"location":"Montreal","address":{"postalAddress":{"addressRegion":"Quebec","addressCountry":"Canada","addressLocality":"Montreal"}}}],"publishedAt":"2026-09-15T18:32:02.534+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/7fdd3cba-4de9-4b82-b26c-c90ca97d3fb5","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/7fdd3cba-4de9-4b82-b26c-c90ca97d3fb5/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Create opportunity through disciplined, creative outbound across calls, email, social, and product-led signals
Break into high-value medical practices, health systems, and executive stakeholders who have never heard of Heidi
Research target accounts deeply to understand workflows, incentives, and hidden pain points
Deconstruct complex clinical and operational processes to surface value others miss
Own a defined territory and build a repeatable outbound engine that scales over time with Account Executives
Book high-quality meetings and deliver clean, thoughtful handoffs to Account Executives
Continuously test messaging, targeting, and sequencing to out-hustle incumbents and outperform the market
Priority one is a hard worker. Someone who takes personal responsibility for outcomes and consistently outworks their peers
Intellectually sharp, coachable, and relentlessly driven to improve
Comfortable being uncomfortable and earning wins the hard way
Motivated by ownership, leverage, and long-term upside rather than short-term comfort
Clear communicator who can earn attention and credibility in cold conversations
Sales experience is preferred, of any kind. We care less about where you sold and more about what selling taught you
Experience in healthcare or SaaS is helpful but not required
Attitude, work ethic, and learning velocity matter more than years on a resume
No corporate bloat. No hand-holding. Just results, accountability, and real opportunity to grow
Ideally live in Montreal, Toronto, or Vancouver to support our high-value markets
1. Build to Last
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better
Honest feedback, steady support, and shared growth keep our teams improving together.
Why you will flourish with us 🚀?
In office to collaborate with like-minded professionals
Healthcare, Dental, Vision benefit options
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
The opportunity to fast track your startup career!
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nWHAT YOU’LL DO\n\n - Create opportunity through disciplined, creative outbound across calls, email, social, and product-led signals\n\n - Break into high-value medical practices, health systems, and executive stakeholders who have never heard of Heidi\n\n - Research target accounts deeply to understand workflows, incentives, and hidden pain points\n\n - Deconstruct complex clinical and operational processes to surface value others miss\n\n - Own a defined territory and build a repeatable outbound engine that scales over time with Account Executives\n\n - Book high-quality meetings and deliver clean, thoughtful handoffs to Account Executives\n\n - Continuously test messaging, targeting, and sequencing to out-hustle incumbents and outperform the market\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - Priority one is a hard worker. Someone who takes personal responsibility for outcomes and consistently outworks their peers\n\n - Intellectually sharp, coachable, and relentlessly driven to improve\n\n - Comfortable being uncomfortable and earning wins the hard way\n\n - Motivated by ownership, leverage, and long-term upside rather than short-term comfort\n\n - Clear communicator who can earn attention and credibility in cold conversations\n\n - Sales experience is preferred, of any kind. We care less about where you sold and more about what selling taught you\n\n\n\n\nOTHER THINGS TO KNOW\n\n - Experience in healthcare or SaaS is helpful but not required\n\n - Attitude, work ethic, and learning velocity matter more than years on a resume\n\n - No corporate bloat. No hand-holding. Just results, accountability, and real opportunity to grow\n\n - Ideally live in Montreal, Toronto, or Vancouver to support our high-value markets\n\n\n\n\nTHE WAY WE WORK\n\n1. Build to Last\n\nWe design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.\n\n2. Own Your Practice\n\nIdeas rise on merit, not title, and everyone shares responsibility for the standards we set together.\n\n3. Move Fast, Stay Steady\n\nWe move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.\n\n4. Make Others Better\n\nHonest feedback, steady support, and shared growth keep our teams improving together.\n\nWhy you will flourish with us 🚀?\n\n - In office to collaborate with like-minded professionals\n\n - Healthcare, Dental, Vision benefit options\n\n - Personal development budget of $500 per annum\n\n - Become an owner, with shares (equity) in the company, if Heidi wins, we all win\n\n - The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups\n\n - The opportunity to fast track your startup career!\n\n\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":"$70K – $80K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$70K - $80K","compensationTiers":[{"id":"da6f1e07-71d1-450e-aec1-01da1bce16e5","tierSummary":"$70K – $80K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"c2ab576b-3540-42c8-8c11-1e7412bd9299","summary":"$70K – $80K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":70000,"maxValue":80000},{"id":"7741a11f-4308-4668-8f86-c48b9ef1d138","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"8c9cc908-cf73-4acb-b167-f81fd9a8116f","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":70000,"maxValue":80000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"5139980a-392f-4312-a9c6-0b30ac768a3e","title":"Account Executive - Enterprise","department":"GTM","team":"Sales","employmentType":"FullTime","location":"New York","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Remote","address":{"postalAddress":{"addressCountry":"Australia"}}}],"publishedAt":"2026-06-25T17:04:14.239+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/5139980a-392f-4312-a9c6-0b30ac768a3e","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/5139980a-392f-4312-a9c6-0b30ac768a3e/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Own and close a defined book of Enterprise opportunities across the US healthcare market
Run full-cycle sales processes from discovery to close, including multi-stakeholder and executive-level deals
Partner closely with SDRs and BDRs to convert high-quality leads into vertical building opportunities and closed revenue
Conduct deep discovery to understand clinical workflows, operational constraints, incentives, and hidden pain points
Deconstruct complex clinical and operational processes to clearly articulate where Heidi creates leverage and ROI
Deliver sharp, compelling product demos and presentations tailored to specific customer use cases
Build and manage a healthy pipeline using a mix of outbound, inbound, and product-led signals
Navigate procurement, legal, and security conversations with confidence and precision
Collaborate tightly with Product, Marketing, Operations, and Customer Success to drive deal momentum and successful handoffs
Continuously refine messaging, positioning, and deal strategy to out-execute incumbents and outperform the market
Continuously refine messaging, positioning, and deal strategy to out-execute incumbents and outperform the market
A proven closer who takes full ownership of outcomes and consistently hits or exceeds targets
Intellectually sharp, coachable, and relentlessly driven to improve their craft
Comfortable selling into ambiguity and earning wins the hard way
Motivated by ownership, leverage, and long-term upside rather than short-term comfort
A clear, credible communicator who can earn trust with clinicians, operators, and executives
Experience selling software is preferred; healthcare or SaaS experience is helpful but not required
We care less about where you’ve sold and more about how you think, how you sell, and how you learn
This is a remote role
You’ll have meaningful autonomy and accountability - no corporate bloat, no hand-holding
Attitude, work ethic, and learning velocity matter more than years on a resume
No corporate bloat. No hand-holding. Just results, accountability, and real opportunity to grow
1. Build to Last
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better
Honest feedback, steady support, and shared growth keep our teams improving together.
Why you will flourish with us 🚀?
In office to collaborate with like-minded professionals
Healthcare, Dental, Vision benefit options
401k with 3% match
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
The opportunity to fast track your startup career!
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own and close a defined book of Enterprise opportunities across the US healthcare market\n\n - Run full-cycle sales processes from discovery to close, including multi-stakeholder and executive-level deals\n\n - Partner closely with SDRs and BDRs to convert high-quality leads into vertical building opportunities and closed revenue\n\n - Conduct deep discovery to understand clinical workflows, operational constraints, incentives, and hidden pain points\n\n - Deconstruct complex clinical and operational processes to clearly articulate where Heidi creates leverage and ROI\n\n - Deliver sharp, compelling product demos and presentations tailored to specific customer use cases\n\n - Build and manage a healthy pipeline using a mix of outbound, inbound, and product-led signals\n\n - Navigate procurement, legal, and security conversations with confidence and precision\n\n - Collaborate tightly with Product, Marketing, Operations, and Customer Success to drive deal momentum and successful handoffs\n\n - Continuously refine messaging, positioning, and deal strategy to out-execute incumbents and outperform the market\n\n - Continuously refine messaging, positioning, and deal strategy to out-execute incumbents and outperform the market\n \n \n\n\nWHAT WE’RE LOOKING FOR\n\n - A proven closer who takes full ownership of outcomes and consistently hits or exceeds targets\n\n - Intellectually sharp, coachable, and relentlessly driven to improve their craft\n\n - Comfortable selling into ambiguity and earning wins the hard way\n\n - Motivated by ownership, leverage, and long-term upside rather than short-term comfort\n\n - A clear, credible communicator who can earn trust with clinicians, operators, and executives\n\n - Experience selling software is preferred; healthcare or SaaS experience is helpful but not required\n\n - We care less about where you’ve sold and more about how you think, how you sell, and how you learn\n \n \n\n\nOTHER THINGS TO KNOW \n\n - This is a remote role\n\n - You’ll have meaningful autonomy and accountability - no corporate bloat, no hand-holding\n\n - Attitude, work ethic, and learning velocity matter more than years on a resume\n\n - No corporate bloat. No hand-holding. Just results, accountability, and real opportunity to grow\n \n \n\n\nTHE WAY WE WORK\n\n1. Build to Last\n\nWe design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.\n\n2. Own Your Practice\n\nIdeas rise on merit, not title, and everyone shares responsibility for the standards we set together.\n\n3. Move Fast, Stay Steady\n\nWe move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.\n\n4. Make Others Better\n\nHonest feedback, steady support, and shared growth keep our teams improving together.\n\n\n\nWhy you will flourish with us 🚀?\n\n - In office to collaborate with like-minded professionals\n\n - Healthcare, Dental, Vision benefit options\n\n - 401k with 3% match\n\n - Personal development budget of $500 per annum\n\n - Become an owner, with shares (equity) in the company, if Heidi wins, we all win\n\n - The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups\n\n - The opportunity to fast track your startup career!\n\n\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":"$105K – $125K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$105K - $125K","compensationTiers":[{"id":"4ed79d5e-57bd-40bd-bcc3-d00235bc324f","tierSummary":"$105K – $125K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"9f8208db-706c-4172-8ffe-1a201d6d725a","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"08e54908-09d1-4292-9d9a-f6cfc340a8a5","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"0dcc21a9-8035-4a52-aa23-08b8da8a0478","summary":"$105K – $125K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":105000,"maxValue":125000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":105000,"maxValue":125000}]}},{"id":"bdb8d524-9f21-4035-bbf9-79186a31c58b","title":"Head of GTM Operations","department":"GTM","team":"GTM Operations","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-09-23T00:34:55.084+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/bdb8d524-9f21-4035-bbf9-79186a31c58b","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/bdb8d524-9f21-4035-bbf9-79186a31c58b/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
We're scaling across the US, Canada, UK, Australia, and into Europe and Asia. The GTM engine has outgrown the operational backbone underneath it. We've decided to invest in a senior leader who can build the function from the ground up rather than scaling further on duct tape.
You’ll own the GTM platform, commercial ontology, and operational metrics. Decide what's globally locked so that the regions can configure agents locally. You are accountable for the ontology, integrity, performance, and AI-readiness of the GTM platform, as well as maintaining clear definitions for our operational metrics across GTM.
Data ontology and integrity
Define and own the global customer data model so every customer is represented in the same shape — product events, contract, billing amount, tier (custom or standard), region, and ICP segment — regardless of region or how they were sold, making segmentation, attribution, and lifecycle work reliable.
Lock down the core, globally consistent fields and explicitly define which attributes regions may configure locally, keeping the foundation stable while leaving room for legitimate regional variation.
Govern field creation through a clear request-and-review process: regional teams propose new fields, and you either approve them into the global model or push them down to the application layer to prevent schema sprawl.
Systems and tooling
Own HubSpot administration across CRM, Marketing Hub, and Sales Hub — objects, properties, permissions, automation, and integrations — as the system of record the entire revenue org runs on.
Own Segment, Braze, and the GTM-facing dbt models and pipelines that turn raw event and CRM data into revenue-ready datasets. Warehouse infrastructure and data governance are owned by Data.
Build and maintain the integrations with product usage data, finance/billing systems, and partner platforms so the revenue stack reflects a complete, current picture of every customer.
Lead build-vs-buy decisions for new tooling, and own vendor management and contract negotiation for the GTM Ops stack to control cost, drive consolidation, and avoid lock-in.
Pipeline and funnel management
Define and maintain the canonical funnel stages and the entry/exit criteria that govern movement between them (MQL, SQL, SAL, Opportunity, Closed Won/Lost), so every region reports against the same definitions and stage transitions are auditable.
Instrument and publish stage-to-stage conversion rates cut by segment, region, and ICP, giving leaders a consistent view of where deals stall and a basis for comparing performance across teams.
Set the pipeline hygiene standards — required fields, stale-deal handling, close-date discipline, and next-step expectations — and enforce them systematically through automation and reporting rather than manual clean-up.
Own the sales velocity model and its underlying metrics (average deal size, win rate, sales-cycle length, and rep throughput), surfacing the levers that move pipeline efficiency and feeding them into planning.
Run a structured win/loss program that systematically captures why deals are won and lost, and close the loop by feeding those insights back into product, marketing, and enablement.
Revenue operations
Stand up and run the deal desk: codify discount governance, ICP-tied commercial levers, and tiered approval thresholds so non-standard deals move quickly without eroding margin or setting precedents the business regrets.
Roll out and reinforce a common sales methodology (MEDDPICC or the chosen framework), embedding it into CRM fields, deal reviews, and forecasting so it shapes day-to-day rep behaviour rather than living in a slide deck.
Build the systems and tooling behind onboarding and enablement — content management, certification, and ramp tracking — in partnership with the regional enablement leads who own delivery.
GTM reporting & analytics
Establish and maintain a single source of truth for revenue metrics, so pipeline, productivity, and retention numbers reconcile no matter who pulls them or which tool they come from.
Build board-ready GTM dashboards spanning pipeline, funnel, productivity, retention, and attribution, presented with enough rigour and consistency to be trusted in executive and board settings.
Own the data and reporting infrastructure behind the Weekly, Monthly, and Quarterly Business Reviews (WBR / MBR / QBR), including the metric definitions and refresh cadence each relies on.
Deliver self-serve analytics that let sales, marketing, and CS leaders answer their own questions, reducing the dependence on a central analyst for routine reporting.
Architecture & reliability standards
Define the integration patterns the GTM stack runs on — event-driven, idempotent, retried, with clear sources of truth and propagation rules — so systems connect consistently instead of through brittle one-off point integrations.
Set and publish service-level objectives for revenue-critical systems (lead routing, scoring, billing-event flow, attribution), making reliability expectations explicit, measurable, and owned.
Own the on-call rotation and incident response for GTM-platform issues, so failures in revenue-critical flows are detected, triaged, and resolved with real engineering discipline.
Maintain architecture decision records (ADRs) for every significant choice and review them quarterly, so the rationale behind the platform is documented, transparent, and revisited as the org scales.
Experience owning GTM Ops, RevOps or revenue systems at a globally distributed company with multi-product growth.
Has scaled, not just maintained, a GTM ops function at a SaaS company between $50M and $200M ARR.
Hands-on fluency with HubSpot (or Salesforce), Segment, Braze, SQL, dbt, and warehouse pipelines.
Track record of hiring and developing GTM Ops talent.
Passion for AI, shown through hands-on building, prototyping, or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer healthcare, dental and vision benefits, a 401k with 3% company match, a $700 annual learning and development budget, a $100/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $7,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"WE’RE HEIDI\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nWe're scaling across the US, Canada, UK, Australia, and into Europe and Asia. The GTM engine has outgrown the operational backbone underneath it. We've decided to invest in a senior leader who can build the function from the ground up rather than scaling further on duct tape.\n\nYou’ll own the GTM platform, commercial ontology, and operational metrics. Decide what's globally locked so that the regions can configure agents locally. You are accountable for the ontology, integrity, performance, and AI-readiness of the GTM platform, as well as maintaining clear definitions for our operational metrics across GTM.\n\n\n\n\nWHAT YOU’LL DO \n\nData ontology and integrity\n\n - Define and own the global customer data model so every customer is represented in the same shape — product events, contract, billing amount, tier (custom or standard), region, and ICP segment — regardless of region or how they were sold, making segmentation, attribution, and lifecycle work reliable.\n\n - Lock down the core, globally consistent fields and explicitly define which attributes regions may configure locally, keeping the foundation stable while leaving room for legitimate regional variation.\n\n - Govern field creation through a clear request-and-review process: regional teams propose new fields, and you either approve them into the global model or push them down to the application layer to prevent schema sprawl.\n\n \n\nSystems and tooling\n\n - Own HubSpot administration across CRM, Marketing Hub, and Sales Hub — objects, properties, permissions, automation, and integrations — as the system of record the entire revenue org runs on.\n\n - Own Segment, Braze, and the GTM-facing dbt models and pipelines that turn raw event and CRM data into revenue-ready datasets. Warehouse infrastructure and data governance are owned by Data.\n\n - Build and maintain the integrations with product usage data, finance/billing systems, and partner platforms so the revenue stack reflects a complete, current picture of every customer.\n\n - Lead build-vs-buy decisions for new tooling, and own vendor management and contract negotiation for the GTM Ops stack to control cost, drive consolidation, and avoid lock-in.\n\n \n\nPipeline and funnel management\n\n - Define and maintain the canonical funnel stages and the entry/exit criteria that govern movement between them (MQL, SQL, SAL, Opportunity, Closed Won/Lost), so every region reports against the same definitions and stage transitions are auditable.\n\n - Instrument and publish stage-to-stage conversion rates cut by segment, region, and ICP, giving leaders a consistent view of where deals stall and a basis for comparing performance across teams.\n\n - Set the pipeline hygiene standards — required fields, stale-deal handling, close-date discipline, and next-step expectations — and enforce them systematically through automation and reporting rather than manual clean-up.\n\n - Own the sales velocity model and its underlying metrics (average deal size, win rate, sales-cycle length, and rep throughput), surfacing the levers that move pipeline efficiency and feeding them into planning.\n\n - Run a structured win/loss program that systematically captures why deals are won and lost, and close the loop by feeding those insights back into product, marketing, and enablement.\n\n \n\nRevenue operations\n\n - Stand up and run the deal desk: codify discount governance, ICP-tied commercial levers, and tiered approval thresholds so non-standard deals move quickly without eroding margin or setting precedents the business regrets.\n\n - Roll out and reinforce a common sales methodology (MEDDPICC or the chosen framework), embedding it into CRM fields, deal reviews, and forecasting so it shapes day-to-day rep behaviour rather than living in a slide deck.\n\n - Build the systems and tooling behind onboarding and enablement — content management, certification, and ramp tracking — in partnership with the regional enablement leads who own delivery.\n\n \n\nGTM reporting & analytics\n\n - Establish and maintain a single source of truth for revenue metrics, so pipeline, productivity, and retention numbers reconcile no matter who pulls them or which tool they come from.\n\n - Build board-ready GTM dashboards spanning pipeline, funnel, productivity, retention, and attribution, presented with enough rigour and consistency to be trusted in executive and board settings.\n\n - Own the data and reporting infrastructure behind the Weekly, Monthly, and Quarterly Business Reviews (WBR / MBR / QBR), including the metric definitions and refresh cadence each relies on.\n\n - Deliver self-serve analytics that let sales, marketing, and CS leaders answer their own questions, reducing the dependence on a central analyst for routine reporting.\n\n \n\nArchitecture & reliability standards\n\n - Define the integration patterns the GTM stack runs on — event-driven, idempotent, retried, with clear sources of truth and propagation rules — so systems connect consistently instead of through brittle one-off point integrations.\n\n - Set and publish service-level objectives for revenue-critical systems (lead routing, scoring, billing-event flow, attribution), making reliability expectations explicit, measurable, and owned.\n\n - Own the on-call rotation and incident response for GTM-platform issues, so failures in revenue-critical flows are detected, triaged, and resolved with real engineering discipline.\n\n - Maintain architecture decision records (ADRs) for every significant choice and review them quarterly, so the rationale behind the platform is documented, transparent, and revisited as the org scales.\n\n \n\n\nWHAT YOU'LL BRING\n\n - Experience owning GTM Ops, RevOps or revenue systems at a globally distributed company with multi-product growth.\n\n - Has scaled, not just maintained, a GTM ops function at a SaaS company between $50M and $200M ARR.\n\n - Hands-on fluency with HubSpot (or Salesforce), Segment, Braze, SQL, dbt, and warehouse pipelines.\n\n - Track record of hiring and developing GTM Ops talent.\n\n - Passion for AI, shown through hands-on building, prototyping, or side projects.\n\n - You default to building over requesting.\n\n - You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.\n\n \n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n \n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe offer healthcare, dental and vision benefits, a 401k with 3% company match, a $700 annual learning and development budget, a $100/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $7,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.","compensation":{"compensationTierSummary":"$250K – $300K • Offers Equity • Offers Bonus","scrapeableCompensationSalarySummary":"$250K - $300K","compensationTiers":[{"id":"4cf849d9-71f5-46d9-8a7d-2959050fdb8c","tierSummary":"$250K – $300K • Offers Equity • Offers Bonus","title":null,"additionalInformation":null,"components":[{"id":"a23384c8-e5ab-4272-b412-bad39c624b36","summary":"$250K – $300K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":300000},{"id":"47139a97-3805-4d26-88a2-6935385775cf","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"2f70db1e-fd4a-43f5-bbfb-c1887e05d815","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":300000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"63447d0e-b88c-48c2-a1d0-c2e283bdf79c","title":"Finance Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-23T09:55:45.042+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/63447d0e-b88c-48c2-a1d0-c2e283bdf79c","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/63447d0e-b88c-48c2-a1d0-c2e283bdf79c/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Heidi's UK and Europe business is growing faster than the finance scaffolding underneath it. Central finance across Sydney, Melbourne and Manila runs month-end close, core accounting and day-to-day operations, but the region needs someone on the ground who owns the accuracy of its numbers and sits close enough to the commercial team to shape decisions before they get made. Today, regional leaders wait on Australian hours for answers about their own P&L. You'll end that.
The role has two halves and both carry equal weight. You'll own regional financial control and compliance: the integrity of the balance sheet, the accuracy of management reporting and forecasts, cash, strong local controls, and statutory obligations across Companies House, HMRC and VAT, directed through external advisers. You'll also be a hands-on business partner to UK and Europe leadership, Sales and Customer Success, owning the P&L narrative, bringing a commercial view to pricing, deal terms and customer economics, and making sure teams see the financial consequence of the choices they make. You'll report to the Group Financial Controller with a dotted line to FP&A.
Own the integrity of the UK&Europe balance sheet, with reconciliations that stay current, reviewed and explainable
Own the accuracy of the UK&Europe monthly group reporting and management accounts with variance commentary that explains movements
Be the single point of contact for group finance on anything UK&Europe: queries, adjustments, restatements, consolidation-level questions
Own the UK&Europe compliance calendar (Companies House, HMRC, VAT) by directing external accountants and advisers
Own the adviser relationships (accounting, tax, audit), keeping work well scoped, reviewed and connected back to Heidi's internal finance standards
Build an early-warning process so compliance risk is caught and escalated well before it threatens trading status
Be the accountable owner if something in the compliance chain breaks down
Be the day-to-day finance partner to UK&Europe leadership, owning the regional P&L narrative, budget vs actual and the \"why\" behind the numbers
Bring a commercial lens to pricing, deal terms and customer economics, flagging risk and opportunity early
Translate regional performance into clear, decision-ready input for FP&A and company leadership
Give UK&Europe business leaders a reliable, self-serve view of their numbers, so decisions stop waiting on Australian hours
Feed central finance the regional inputs it needs at close: accrual estimates, revenue and spend context, then review and sign off on the UK&Europe result
Partner with Sales and Customer Success to resolve aged and disputed balances and unblock stuck revenue
Own the commercial view of collection risk: which accounts, why, and what it means for cash, and feed it into forecasting
Drive down UK&Europe DSO by fixing the upstream causes (contracting, disputes, process), not by chasing invoices
Build the operating rhythm that turns UK&Europe finance from reactive support into a reliable performance framework: clear KPIs, owners, review cadences and escalation paths
Partner with budget owners on spend decisions before they are made, rather than policing them after the fact
Strengthen financial controls across spend, approvals, vendor onboarding, card usage, subscriptions and commercial commitments, while keeping the process pragmatic for a fast-moving region
Review regional AP and card activity, including prompt removal of leaver access and cards, and escalate anomalies to central finance operations
Partner with external accountants, tax advisers, compliance providers and other vendors, making sure work is well-scoped, reviewed and connected back to Heidi’s internal finance standards
Use FinOps-style discipline to connect spend, usage and outcomes, especially across tooling, GTM systems, implementation costs and region-specific operating expenses
Create simple documentation and control checks so the region can scale without relying on informal knowledge or one-off fixes
Strong commercial and financial acumen — comfortable moving between P&L narrative, deal economics and cash impact
Experience business partnering with Sales, Customer Success or regional leadership in a growth business
Track record improving collections or DSO by fixing root causes, not just process
Experience owning spend or expense controls in a way that supports the business rather than only governing it
Comfortable directing (not necessarily performing) statutory compliance and VAT work through external advisers
High degree of autonomy and ownership in a small, remote-first global finance team
Clear, confident communicator — able to hold your own with commercial leaders and external advisers alike
Experience in a multi-entity or multi-currency business
Experience in a high-growth SaaS or technology company
Qualified accountant (ACA / ACCA / CIMA or equivalent)
Exposure to Companies House, HMRC and Irish Revenue processes
Experience with Campfire, Airwallex or similar modern finance tooling
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You'll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career.
We offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"WE'RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\n\n\nTHE ROLE\n\nHeidi's UK and Europe business is growing faster than the finance scaffolding underneath it. Central finance across Sydney, Melbourne and Manila runs month-end close, core accounting and day-to-day operations, but the region needs someone on the ground who owns the accuracy of its numbers and sits close enough to the commercial team to shape decisions before they get made. Today, regional leaders wait on Australian hours for answers about their own P&L. You'll end that.\n\n\n\nThe role has two halves and both carry equal weight. You'll own regional financial control and compliance: the integrity of the balance sheet, the accuracy of management reporting and forecasts, cash, strong local controls, and statutory obligations across Companies House, HMRC and VAT, directed through external advisers. You'll also be a hands-on business partner to UK and Europe leadership, Sales and Customer Success, owning the P&L narrative, bringing a commercial view to pricing, deal terms and customer economics, and making sure teams see the financial consequence of the choices they make. You'll report to the Group Financial Controller with a dotted line to FP&A.\n\n\n\n\n\n\nWHAT YOU'LL DO\n\n\n\n\nFINANCIAL REPORTING AND MONTH-END CLOSE\n\n - Own the integrity of the UK&Europe balance sheet, with reconciliations that stay current, reviewed and explainable\n\n - Own the accuracy of the UK&Europe monthly group reporting and management accounts with variance commentary that explains movements\n\n - Be the single point of contact for group finance on anything UK&Europe: queries, adjustments, restatements, consolidation-level questions\n\n\n\n\nCOMPLIANCE AND RISK OVERSIGHT\n\n - Own the UK&Europe compliance calendar (Companies House, HMRC, VAT) by directing external accountants and advisers\n\n - Own the adviser relationships (accounting, tax, audit), keeping work well scoped, reviewed and connected back to Heidi's internal finance standards\n\n - Build an early-warning process so compliance risk is caught and escalated well before it threatens trading status\n\n - Be the accountable owner if something in the compliance chain breaks down\n\n\n\n\nCOMMERCIAL BUSINESS PARTNERING\n\n - Be the day-to-day finance partner to UK&Europe leadership, owning the regional P&L narrative, budget vs actual and the \"why\" behind the numbers\n\n - Bring a commercial lens to pricing, deal terms and customer economics, flagging risk and opportunity early\n\n - Translate regional performance into clear, decision-ready input for FP&A and company leadership\n\n - Give UK&Europe business leaders a reliable, self-serve view of their numbers, so decisions stop waiting on Australian hours\n\n - Feed central finance the regional inputs it needs at close: accrual estimates, revenue and spend context, then review and sign off on the UK&Europe result\n\n\n\n\nREVENUE RISK AND COLLECTIONS\n\n - Partner with Sales and Customer Success to resolve aged and disputed balances and unblock stuck revenue\n\n - Own the commercial view of collection risk: which accounts, why, and what it means for cash, and feed it into forecasting\n\n - Drive down UK&Europe DSO by fixing the upstream causes (contracting, disputes, process), not by chasing invoices\n\n\n\n\nFINOPS, CONTROLS AND PERFORMANCE FRAMEWORKS\n\n - Build the operating rhythm that turns UK&Europe finance from reactive support into a reliable performance framework: clear KPIs, owners, review cadences and escalation paths\n\n - Partner with budget owners on spend decisions before they are made, rather than policing them after the fact\n\n - Strengthen financial controls across spend, approvals, vendor onboarding, card usage, subscriptions and commercial commitments, while keeping the process pragmatic for a fast-moving region\n\n - Review regional AP and card activity, including prompt removal of leaver access and cards, and escalate anomalies to central finance operations\n\n - Partner with external accountants, tax advisers, compliance providers and other vendors, making sure work is well-scoped, reviewed and connected back to Heidi’s internal finance standards\n\n - Use FinOps-style discipline to connect spend, usage and outcomes, especially across tooling, GTM systems, implementation costs and region-specific operating expenses\n\n - Create simple documentation and control checks so the region can scale without relying on informal knowledge or one-off fixes\n\n\n\n\n\n\nWHAT YOU'LL NEED\n\n - Strong commercial and financial acumen — comfortable moving between P&L narrative, deal economics and cash impact\n\n - Experience business partnering with Sales, Customer Success or regional leadership in a growth business\n\n - Track record improving collections or DSO by fixing root causes, not just process\n\n - Experience owning spend or expense controls in a way that supports the business rather than only governing it\n\n - Comfortable directing (not necessarily performing) statutory compliance and VAT work through external advisers\n\n - High degree of autonomy and ownership in a small, remote-first global finance team\n\n - Clear, confident communicator — able to hold your own with commercial leaders and external advisers alike\n\n - Experience in a multi-entity or multi-currency business\n\n\n\n\nNICE TO HAVE\n\n - Experience in a high-growth SaaS or technology company\n\n - Qualified accountant (ACA / ACCA / CIMA or equivalent)\n\n - Exposure to Companies House, HMRC and Irish Revenue processes\n\n - Experience with Campfire, Airwallex or similar modern finance tooling\n\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\n\n\nWHY HEIDI?\n\nYou'll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career.\n\n\n\n\n\n\nWE TAKE CARE OF YOU.\n\nWe offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"40db06ad-0f7f-4f14-95bb-d2c8d36a6774","title":"Head of Product Marketing ","department":"Product","team":"Product Marketing","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-09-25T05:28:52.093+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/40db06ad-0f7f-4f14-95bb-d2c8d36a6774","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/40db06ad-0f7f-4f14-95bb-d2c8d36a6774/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The Role
Heidi didn't set out to be a scribe company. Scribe was the front door. We're now a connected platform spanning documentation, clinical evidence, and patient comms, and most of the world still thinks of us as the note-taking app. That gap is the job.
You'll create the AI Care Partner category and make sure the market understands what we've actually built, not what we started as. This role sits at the center of product, brand, and commercial, turning every release into a moment the market notices, and every quality bar we hold internally into a reason clinicians and health systems trust us more than the alternative. You'll know you're doing this well when analysts stop describing us as \"the scribe company\" and competitors start describing themselves relative to us.
What you’ll do
Own positioning and messaging for the AI Care Partner category, across clinician, enterprise, and patient audiences, tailored by specialty, buyer type, and geography.
Partner directly with product group leads to shape narrative and go-to-market strategy for their product areas. Not as a coordination layer, but as the person who names and sells what they're building.
Run end-to-end launches, from alpha to enterprise rollout, defining tiers, readiness gates, and success metrics.
Translate complex AI and clinical capability into sharp, clinician-authentic value stories and proof assets, in close partnership with Brand, Field, and Growth.
Set and enforce market-readiness and quality bars with Product, folding clinician and enterprise feedback into the roadmap early.
Shape packaging, pricing, and monetisation with Product and RevOps to drive adoption and expansion across PLG and enterprise.
Build a live competitive and market-intelligence engine, and turn it into sharp inputs for Product, Growth, and Sales.
Build relationships with analysts, KOL clinicians, and ecosystem partners to build category credibility and awareness.
Lead and grow a team built around craft: launches, competitive insight, customer marketing, enablement.
Be the throughline between Product, Brand, and Growth so the market experience matches what's actually shipping.
What you'll need
8+ years in product marketing, though we care more about what you've shipped/built than years on the clock.
A romantic streak about software. You believe great products can transform someone's day.
You've built category positioning from scratch at least once, not just inherited a market someone else defined, and you're comfortable being the person who has to make the call when the data is incomplete.
Passion for AI, shown through hands-on building, prototyping, or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer healthcare, dental and vision benefits, a 401k with 3% company match, a $700 annual learning and development budget, a $100/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $7,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Our People Partners are embedded partners to leaders and teams, not a service desk. We're looking for a Senior People Partner to own the people agenda across EMEA. Based in London and reporting to the Head of People Enablement & Operations, you'll hold primary responsibility for the UK & Ireland alongside our growing footprint in France and Germany, plus our teams in South Africa and the UAE. As Heidi expands, your remit expands with it.
This is a broad regional role built on judgment, coaching, influence and business impact. You'll partner with leaders on performance, talent, organizational design, leadership capability and team effectiveness, and you'll help us navigate the people implications of scaling into new markets through a mix of local entities and Employer of Record arrangements. You won't need to be an employment lawyer in every jurisdiction, but you'll know where the risk sits and when to bring in specialist help. We build excellent teams without unnecessary layers, process or bureaucracy: strong people practice should increase clarity and performance, not slow teams down.
We're also actively working out what the People function looks like inside an AI-native company, where administrative work gets absorbed by tooling and the real value-add moves higher. This role is for someone already thinking that way.
Own People partnership across EMEA, becoming the trusted partner to leaders and teams in the UK & Ireland, Europe, South Africa and the UAE
Translate regional business priorities, growth plans and talent needs into a clear set of people priorities
Coach managers through performance, feedback, accountability and complex employee matters, building their confidence rather than their dependency on you
Challenge leaders directly and honestly to raise performance, leadership capability and team effectiveness
Partner on organizational design, workforce planning, team structure and succession as the region scales, spotting capability and talent gaps before they bite
Bring clear, balanced judgment to performance calibration, talent reviews, promotions and reward decisions, and help leaders stretch and retain our strongest people
Work with People Operations and external partners to navigate employment requirements across multiple jurisdictions, including EOR-employed teams, so our people approach scales as our footprint does
Use people data and business context to surface trends, risks and opportunities, and simplify, automate and apply AI to strip out low-value admin
If we'd worked together the last 6 weeks
You'd have coached a manager through a difficult performance conversation they'd been avoiding, and they'd have run the second one without you
You'd have sat in calibration with a leadership team and changed a rating that didn't hold up to the evidence
You'd have worked out how we support a new team hired through an EOR in a market we'd never employed in before, and written down the approach so the next market is faster
You'd have flagged a capability gap in a scaling team eight weeks before it became a hiring emergency
You'd have killed a process the region didn't need and replaced it with something a manager can actually run
5+ years partnering senior leaders in fast-growing, high-accountability environments, across multiple countries or jurisdictions, though we care more about what you've built than years on the clock
A romantic streak about software. You believe great products can transform someone's day
Strong talent judgment. You spot performance risk and high-potential talent early, and you don't reach for a rigid playbook to do it
Comfort with ambiguity and rapid international growth. You take complex problems from identification to resolution without waiting for everything to be defined
Passion for AI, shown through hands-on building, prototyping, or side projects
You default to building over requesting
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You'll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career.
We offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"WE'RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nOur People Partners are embedded partners to leaders and teams, not a service desk. We're looking for a Senior People Partner to own the people agenda across EMEA. Based in London and reporting to the Head of People Enablement & Operations, you'll hold primary responsibility for the UK & Ireland alongside our growing footprint in France and Germany, plus our teams in South Africa and the UAE. As Heidi expands, your remit expands with it.\n\n\n\nThis is a broad regional role built on judgment, coaching, influence and business impact. You'll partner with leaders on performance, talent, organizational design, leadership capability and team effectiveness, and you'll help us navigate the people implications of scaling into new markets through a mix of local entities and Employer of Record arrangements. You won't need to be an employment lawyer in every jurisdiction, but you'll know where the risk sits and when to bring in specialist help. We build excellent teams without unnecessary layers, process or bureaucracy: strong people practice should increase clarity and performance, not slow teams down. \n\n\n\nWe're also actively working out what the People function looks like inside an AI-native company, where administrative work gets absorbed by tooling and the real value-add moves higher. This role is for someone already thinking that way.\n\n\n\n\n\n\nWHAT YOU'LL DO\n\n - Own People partnership across EMEA, becoming the trusted partner to leaders and teams in the UK & Ireland, Europe, South Africa and the UAE\n\n - Translate regional business priorities, growth plans and talent needs into a clear set of people priorities\n\n - Coach managers through performance, feedback, accountability and complex employee matters, building their confidence rather than their dependency on you\n\n - Challenge leaders directly and honestly to raise performance, leadership capability and team effectiveness\n\n - Partner on organizational design, workforce planning, team structure and succession as the region scales, spotting capability and talent gaps before they bite\n\n - Bring clear, balanced judgment to performance calibration, talent reviews, promotions and reward decisions, and help leaders stretch and retain our strongest people\n\n - Work with People Operations and external partners to navigate employment requirements across multiple jurisdictions, including EOR-employed teams, so our people approach scales as our footprint does\n\n - Use people data and business context to surface trends, risks and opportunities, and simplify, automate and apply AI to strip out low-value admin\n\n\n\nIf we'd worked together the last 6 weeks\n\n - You'd have coached a manager through a difficult performance conversation they'd been avoiding, and they'd have run the second one without you\n\n - You'd have sat in calibration with a leadership team and changed a rating that didn't hold up to the evidence\n\n - You'd have worked out how we support a new team hired through an EOR in a market we'd never employed in before, and written down the approach so the next market is faster\n\n - You'd have flagged a capability gap in a scaling team eight weeks before it became a hiring emergency\n\n - You'd have killed a process the region didn't need and replaced it with something a manager can actually run\n\n\n\n\n\n\nWHAT YOU'LL NEED\n\n - 5+ years partnering senior leaders in fast-growing, high-accountability environments, across multiple countries or jurisdictions, though we care more about what you've built than years on the clock\n\n - A romantic streak about software. You believe great products can transform someone's day\n\n - Strong talent judgment. You spot performance risk and high-potential talent early, and you don't reach for a rigid playbook to do it\n\n - Comfort with ambiguity and rapid international growth. You take complex problems from identification to resolution without waiting for everything to be defined\n\n - Passion for AI, shown through hands-on building, prototyping, or side projects\n\n - You default to building over requesting\n\n - You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them\n\n\n\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\n\n\nWHY HEIDI?\n\nYou'll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nBuilding what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career.\n\n\n\n\n\n\nWE TAKE CARE OF YOU.\n\nWe offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"a1fb51c2-d5bc-4166-b6fe-0579886b3c19","title":"Customer Success Lead","department":"Customer Experience","team":"Customer Support","employmentType":"FullTime","location":"Japan","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-14T00:03:13.808+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/a1fb51c2-d5bc-4166-b6fe-0579886b3c19","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/a1fb51c2-d5bc-4166-b6fe-0579886b3c19/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then choose the challenge, choose Heidi.
The role
Japan is an important market for Heidi, and clinical adoption here will only work if someone is genuinely on the ground. This role exists to make that happen. You'll be the first clinical operations presence in Japan, responsible for getting clinicians up and running with Heidi, embedding it into real workflows, and making sure organisations see value quickly. That means showing up in person, understanding how care is actually delivered in Japanese clinical settings, and translating that into effective Heidi usage. It's hands-on, autonomous, and consequential. The kind of role where what you build now sets the foundation for everything that follows.
What you’ll do
Lead onboarding and implementation for Japanese customers from discovery through to go-live, working directly with clinicians and operational staff on the ground.
Travel regularly to customer sites during critical adoption phases to deliver training, resolve friction in real time, and build the kind of trust that only comes from being present.
Map Japanese clinical workflows across specialties and settings, then configure Heidi (templates, documentation outputs, consultation styles) to fit how care is actually delivered here.
Triage and resolve clinical and template-related questions, knowing when to fix something directly and when to escalate.
Capture what you're learning in the field and feed it back into the broader Customer Success and Product teams so Heidi keeps improving for Japanese clinicians.
Build and scale the Japan clinical enablement playbook, including training materials, workflow guidance, and self-serve resources that scale as the customer base grows.
What you’ll need
A clinical background (medical, nursing, allied health) with enough practice experience to understand what documentation actually demands of clinicians across different specialties.
Fluency in Japanese and English. You'll be supporting end users, presenting to clinical leadership, and communicating with a globally distributed team.
Experience in a customer-facing, implementation, or clinical operations role, ideally in healthtech or a SaaS environment.
Comfort building process where little exists. Japan is an early market for Heidi and you'll be figuring things out as you go.
Strong organisational instincts. You'll be running multiple onboardings at once and managing site visits across the country.
A genuine interest in how AI tools can improve clinical workflows, and the ability to explain that clearly to skeptical clinicians.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is
demanding, but we value sustainable performance and mental health. You're
trusted to perform, and you set your schedule. We operate on outcomes > inputs,
not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career. Choose the challenge. Don’t choose easy, choose Heidi.
We take care of you.
We chose to open-source our benefits hub, if you care to take a peek.
We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then choose the challenge, choose Heidi.
The role
Japan is an important market for Heidi, and this is the role that opens it. You'll be building the commercial presence on the ground, responsible for leading the motion that gets Heidi into the hands of Japanese clinicians at scale. That means finding and activating the right distribution partners, converting bottom-up product adoption into formal agreements, and updating the go-to-market playbook as you go. You'll work closely with the broader sales team but operate with real autonomy. This is an early-stage market position, so the decisions you make now will shape how Heidi grows in Japan for years to come.
What you’ll do
Build and run Heidi's channel motion in Japan by identifying, signing, and activating distribution partners (EMR vendors, clinic networks, healthcare resellers) who can carry Heidi into markets we can't reach directly.
Own the full commercial relationship with channel partners: onboarding, enablement, pipeline visibility, and holding partners accountable to joint targets.
Translate PLG signals into enterprise pipeline. When clinicians adopt Heidi bottom-up, you'll spot which accounts are ready to convert, build relationships with decision-makers, and close.
Shape the Japan go-to-market approach in collaboration with the broader sales team: who we target, how we position for Japanese clinical workflows, and which partnerships open the right doors.
Show up at key industry events and within clinical communities, building the kind of trust that takes time and compounds over years.
Feed market intelligence back into the product team about what Japanese clinicians need, where we fall short, and what we need to build to win here.
What you’ll need
10+ years in B2B SaaS sales in Japan, with direct experience closing deals through channel or distribution partners (not just direct sales).
Fluency in Japanese and English.
A working understanding of how PLG motions interact with enterprise sales: you know how to read product usage data, spot expansion signals, and turn them into revenue.
Experience navigating Japanese enterprise buying cycles, multi-stakeholder consensus.
A track record of building partner programs from early-stage, not just managing mature ones.
Comfort working as a remote operator within a globally distributed team you can move without hand-holding, and you know when to pull people in.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career. Choose the challenge. Don’t choose easy, choose Heidi.
We take care of you.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nIf you don’t choose easy and you want to build something way bigger than yourself then choose the challenge, choose Heidi.\n\n\n\nThe role\n\nJapan is an important market for Heidi, and this is the role that opens it. You'll be building the commercial presence on the ground, responsible for leading the motion that gets Heidi into the hands of Japanese clinicians at scale. That means finding and activating the right distribution partners, converting bottom-up product adoption into formal agreements, and updating the go-to-market playbook as you go. You'll work closely with the broader sales team but operate with real autonomy. This is an early-stage market position, so the decisions you make now will shape how Heidi grows in Japan for years to come.\n\n\n\nWhat you’ll do \n\n - Build and run Heidi's channel motion in Japan by identifying, signing, and activating distribution partners (EMR vendors, clinic networks, healthcare resellers) who can carry Heidi into markets we can't reach directly.\n\n - Own the full commercial relationship with channel partners: onboarding, enablement, pipeline visibility, and holding partners accountable to joint targets.\n\n - Translate PLG signals into enterprise pipeline. When clinicians adopt Heidi bottom-up, you'll spot which accounts are ready to convert, build relationships with decision-makers, and close.\n\n - Shape the Japan go-to-market approach in collaboration with the broader sales team: who we target, how we position for Japanese clinical workflows, and which partnerships open the right doors.\n\n - Show up at key industry events and within clinical communities, building the kind of trust that takes time and compounds over years.\n\n - Feed market intelligence back into the product team about what Japanese clinicians need, where we fall short, and what we need to build to win here.\n\n\n\nWhat you’ll need\n\n - 10+ years in B2B SaaS sales in Japan, with direct experience closing deals through channel or distribution partners (not just direct sales).\n\n - Fluency in Japanese and English.\n\n - A working understanding of how PLG motions interact with enterprise sales: you know how to read product usage data, spot expansion signals, and turn them into revenue.\n\n - Experience navigating Japanese enterprise buying cycles, multi-stakeholder consensus.\n\n - A track record of building partner programs from early-stage, not just managing mature ones.\n\n - Comfort working as a remote operator within a globally distributed team you can move without hand-holding, and you know when to pull people in.\n\n\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career. Choose the challenge. Don’t choose easy, choose Heidi.\n\n\n\nWe take care of you.\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"3f1d24d8-cea8-44b1-8deb-8cba36597cde","title":"Commercial Account Executive","department":"GTM","team":"Sales","employmentType":"FullTime","location":"New York","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-06T19:14:45.414+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/3f1d24d8-cea8-44b1-8deb-8cba36597cde","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/3f1d24d8-cea8-44b1-8deb-8cba36597cde/application","descriptionHtml":"Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
Own and close a defined book of mid-market opportunities across the US healthcare market
Run full-cycle sales processes from discovery to close, including multi-stakeholder and executive-level deals
Partner closely with BDRs to convert high-quality leads into vertical building opportunities and closed revenue
Conduct deep discovery to understand clinical workflows, operational constraints, incentives, and hidden pain points
Deconstruct complex clinical and operational processes to clearly articulate where Heidi creates leverage and ROI
Deliver sharp, compelling product demos and presentations tailored to specific customer use cases
Build and manage a healthy pipeline using a mix of outbound, inbound, and product-led signals
Navigate procurement, legal, and security conversations with confidence and precision
Collaborate tightly with Product, Marketing, Operations, and Customer Success to drive deal momentum and successful handoffs
Continuously refine messaging, positioning, and deal strategy to out-execute incumbents and outperform the market
A proven closer who takes full ownership of outcomes and consistently hits or exceeds targets
Intellectually sharp, coachable, and relentlessly driven to improve their craft
Comfortable selling into ambiguity and earning wins the hard way
Motivated by ownership, leverage, and long-term upside rather than short-term comfort
A clear, credible communicator who can earn trust with clinicians, operators, and executives
Experience selling software is preferred; healthcare or SaaS experience is helpful but not required
We care less about where you’ve sold and more about how you think, how you sell, and how you learn
This is a 5-day in-office role based out of our New York office
You’ll have meaningful autonomy and accountability - no corporate bloat, no hand-holding
Attitude, work ethic, and learning velocity matter more than years on a resume
No corporate bloat. No hand-holding. Just results, accountability, and real opportunity to grow
1. Build to Last
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better
Honest feedback, steady support, and shared growth keep our teams improving together.
Why you will flourish with us 🚀?
In office to collaborate with like-minded professionals
Healthcare, Dental, Vision benefit options
401k with 3% match
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
The opportunity to fast track your startup career!
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WHO WE ARE\n\nHealthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.\n\nWe’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.\n\nIn just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.\n\nBacked by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.\n\n \n\n\nWHAT YOU’LL DO\n\n - Own and close a defined book of mid-market opportunities across the US healthcare market\n\n - Run full-cycle sales processes from discovery to close, including multi-stakeholder and executive-level deals\n\n - Partner closely with BDRs to convert high-quality leads into vertical building opportunities and closed revenue\n\n - Conduct deep discovery to understand clinical workflows, operational constraints, incentives, and hidden pain points\n\n - Deconstruct complex clinical and operational processes to clearly articulate where Heidi creates leverage and ROI\n\n - Deliver sharp, compelling product demos and presentations tailored to specific customer use cases\n\n - Build and manage a healthy pipeline using a mix of outbound, inbound, and product-led signals\n\n - Navigate procurement, legal, and security conversations with confidence and precision\n\n - Collaborate tightly with Product, Marketing, Operations, and Customer Success to drive deal momentum and successful handoffs\n\n - Continuously refine messaging, positioning, and deal strategy to out-execute incumbents and outperform the market\n \n \n\n\nWHAT WE’RE LOOKING FOR\n\n - A proven closer who takes full ownership of outcomes and consistently hits or exceeds targets\n\n - Intellectually sharp, coachable, and relentlessly driven to improve their craft\n\n - Comfortable selling into ambiguity and earning wins the hard way\n\n - Motivated by ownership, leverage, and long-term upside rather than short-term comfort\n\n - A clear, credible communicator who can earn trust with clinicians, operators, and executives\n\n - Experience selling software is preferred; healthcare or SaaS experience is helpful but not required\n\n - We care less about where you’ve sold and more about how you think, how you sell, and how you learn\n \n \n\n\nOTHER THINGS TO KNOW \n\n - This is a 5-day in-office role based out of our New York office\n\n - You’ll have meaningful autonomy and accountability - no corporate bloat, no hand-holding\n\n - Attitude, work ethic, and learning velocity matter more than years on a resume\n\n - No corporate bloat. No hand-holding. Just results, accountability, and real opportunity to grow\n \n \n\n\nTHE WAY WE WORK\n\n1. Build to Last\n\nWe design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.\n\n2. Own Your Practice\n\nIdeas rise on merit, not title, and everyone shares responsibility for the standards we set together.\n\n3. Move Fast, Stay Steady\n\nWe move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.\n\n4. Make Others Better\n\nHonest feedback, steady support, and shared growth keep our teams improving together.\n\n \n\nWhy you will flourish with us 🚀?\n\n - In office to collaborate with like-minded professionals\n\n - Healthcare, Dental, Vision benefit options\n\n - 401k with 3% match\n\n - Personal development budget of $500 per annum\n\n - Become an owner, with shares (equity) in the company, if Heidi wins, we all win\n\n - The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups\n\n - The opportunity to fast track your startup career!\n\n \n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":"$115K – $130K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$115K - $130K","compensationTiers":[{"id":"1f9dbabc-2029-43d6-a8ab-63a28decf417","tierSummary":"Estimated Base Salary, DOE $115K – $130K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"2203fa92-012b-43a4-b604-c95e8af8e3e8","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"1b6e4f9e-ab11-4a14-a371-c899008ffb85","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"7d76f3a1-1776-46c2-a534-f02416226927","summary":"Estimated Base Salary, DOE $115K – $130K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":115000,"maxValue":130000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":115000,"maxValue":130000}]}},{"id":"8767c5d8-ae43-429a-a350-b451a0ec1069","title":"Account Executive (SMB)","department":"GTM","team":"Sales","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-23T10:12:27.496+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/8767c5d8-ae43-429a-a350-b451a0ec1069","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/8767c5d8-ae43-429a-a350-b451a0ec1069/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
We believe that sales has fundamentally changed in the last 6 months. The repetitive work is automated now: AI does the market research, drafts the emails, summarises and scores the calls.
The last year has taught us that the people who succeed have a blend of the following traits.
Intellectual dexterity: consultant-like ability to structure and break down a problem into its constituent parts, think from first principles, and self-improve rapidly. Inherent curiosity goes a long way here.
Natural charisma: can build rapport with anyone. You work out quickly who you're talking to, what they're dealing with and what they actually need, then have the conversation that gets you both somewhere.
Drive & focus: as AI commoditises intelligence, work ethic and agency matter more. An outlier candidate here is far more productive than the mean than they were two years ago, and the gap keeps widening.
The mark of humanity: in a world filling up with AI slop, work where you can feel the person behind it stands out. Where the copy, the imagery, and the strategy is indelibly human.
We don't think the talent market has caught up with this shift yet, which is why most of our GTM team came from outside the profession: VC, consulting and creative are common.
We expect these roles to become far more desirable for the right people. High leverage, high reward, intellectually stimulating. We want you to be part of that.
Clinicians outside the NHS - in private healthcare, veterinary, CICs and more - are finding Heidi, using it and telling their colleagues. Your job is to turn that individual enthusiasm into a decision for the whole clinic: understand what’s working, who else needs to be involved and what it will take to get the team onboard.
You’ll own the full sales cycle across small and medium-sized private healthcare businesses in the UK. You might speak to an independent specialist who runs their own practice, a clinic manager bringing several clinicians together or an owner making decisions across multiple sites. You’ll need to understand the clinical workflow and the business behind it, then help them make a confident decision.
There’s volume here, and you’ll need to move quickly. We’ll help you view your pipeline systemically - what inputs and opportunities are needed, where you invest your time, what changes will make the greatest difference. Sales craft matters, as does knowing where to apply it. You’ll have the autonomy to test that judgement, with experienced people around you to sharpen it.
We’re ambitious about the numbers and care deeply about what they represent: clinicians getting time back and patients getting more of their attention. People here push themselves, share what works and help each other get better. As AI changes what a salesperson can do, we expect you to question how we work and help build what comes next.
Own deals from the first qualified conversation through to close, working with our deployment and customer success teams to get clinics using Heidi successfully.
Turn inbound interest and product usage signals into paid adoption. Work out where one clinician’s enthusiasm could become a rollout across the business, and bring the right people into the conversation.
Shape and execute our outbound motion to create a scalable % of sourced deals.
Get close to how each clinic works. Run discovery and demos that connect Heidi to the problems clinicians, managers and owners actually want to solve.
Own your revenue number and the pipeline needed to deliver it. Know your opportunity volume, conversion rates, deal sizes and sales cycle well enough to spot a shortfall early and act.
Find where deals get stuck. Apply sales frameworks where they improve decisions and win rates, with enough judgement to keep straightforward deals moving quickly.
Use AI and tools like HubSpot and Omni to reduce repetitive work, understand your accounts and improve how you sell. Test ideas, measure the result and share what works.
Feed what you hear back into the business: why customers buy, why they hesitate, what competitors are doing and what would make adoption easier.
You’ve shown you can turn a good conversation into a commercial outcome. That might be in sales, consulting, creative, growth, or another role where you’ve had to deeply understand a need, earn trust and secure a decision.
You can think in systems and work with numbers. If your pipeline is underperforming, you can break the problem down, form a view on what needs to change and test it.
You build rapport quickly and ask showstopping questions. You’re comfortable talking to a clinician about their working day and a business owner about whether an investment makes sense.
You can keep a lot of deals moving without losing the detail. You run your own day, follow through on commitments and know where your attention will have the most impact.
You’re curious about sales craft and thoughtful about how you use it. You want to understand why an approach works and when to adapt it.
You use AI hands-on and have ideas about where it can improve your work. When something is slow or repetitive, you look for a way to fix it.
You’re driven, open to coaching and willing to change your mind. You care about your own performance and put time into helping the people around you succeed.
You care about what Heidi does. You’ll learn the product properly, take clinicians’ concerns seriously and keep their experience in view as you work towards your target.
Bonus if you:
Have closed deals in a high-volume SMB sales environment.
Know UK private healthcare, particularly how independent practices and clinics buy and adopt new tools.
Have worked in a product-led business and used product signals to identify and grow opportunities.
Have built an AI workflow or automation that made you or your team more effective.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"We’re Heidi.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nOUR PERSPECTIVE ON GTM.\n\nWe believe that sales has fundamentally changed in the last 6 months. The repetitive work is automated now: AI does the market research, drafts the emails, summarises and scores the calls.\n\n\n\nThe last year has taught us that the people who succeed have a blend of the following traits.\n\n - Intellectual dexterity: consultant-like ability to structure and break down a problem into its constituent parts, think from first principles, and self-improve rapidly. Inherent curiosity goes a long way here.\n\n - Natural charisma: can build rapport with anyone. You work out quickly who you're talking to, what they're dealing with and what they actually need, then have the conversation that gets you both somewhere.\n\n - Drive & focus: as AI commoditises intelligence, work ethic and agency matter more. An outlier candidate here is far more productive than the mean than they were two years ago, and the gap keeps widening.\n\n - The mark of humanity: in a world filling up with AI slop, work where you can feel the person behind it stands out. Where the copy, the imagery, and the strategy is indelibly human.\n\n\n\nWe don't think the talent market has caught up with this shift yet, which is why most of our GTM team came from outside the profession: VC, consulting and creative are common.\n\nWe expect these roles to become far more desirable for the right people. High leverage, high reward, intellectually stimulating. We want you to be part of that.\n\n\n\n\n\n\nTHE ROLE.\n\nClinicians outside the NHS - in private healthcare, veterinary, CICs and more - are finding Heidi, using it and telling their colleagues. Your job is to turn that individual enthusiasm into a decision for the whole clinic: understand what’s working, who else needs to be involved and what it will take to get the team onboard.\n\nYou’ll own the full sales cycle across small and medium-sized private healthcare businesses in the UK. You might speak to an independent specialist who runs their own practice, a clinic manager bringing several clinicians together or an owner making decisions across multiple sites. You’ll need to understand the clinical workflow and the business behind it, then help them make a confident decision.\n\nThere’s volume here, and you’ll need to move quickly. We’ll help you view your pipeline systemically - what inputs and opportunities are needed, where you invest your time, what changes will make the greatest difference. Sales craft matters, as does knowing where to apply it. You’ll have the autonomy to test that judgement, with experienced people around you to sharpen it.\n\nWe’re ambitious about the numbers and care deeply about what they represent: clinicians getting time back and patients getting more of their attention. People here push themselves, share what works and help each other get better. As AI changes what a salesperson can do, we expect you to question how we work and help build what comes next.\n\n\n\n\n\n\nWHAT YOU’LL BE DOING\n\n - Own deals from the first qualified conversation through to close, working with our deployment and customer success teams to get clinics using Heidi successfully.\n\n - Turn inbound interest and product usage signals into paid adoption. Work out where one clinician’s enthusiasm could become a rollout across the business, and bring the right people into the conversation.\n\n - Shape and execute our outbound motion to create a scalable % of sourced deals.\n\n - Get close to how each clinic works. Run discovery and demos that connect Heidi to the problems clinicians, managers and owners actually want to solve.\n\n - Own your revenue number and the pipeline needed to deliver it. Know your opportunity volume, conversion rates, deal sizes and sales cycle well enough to spot a shortfall early and act.\n\n - Find where deals get stuck. Apply sales frameworks where they improve decisions and win rates, with enough judgement to keep straightforward deals moving quickly.\n\n - Use AI and tools like HubSpot and Omni to reduce repetitive work, understand your accounts and improve how you sell. Test ideas, measure the result and share what works.\n\n - Feed what you hear back into the business: why customers buy, why they hesitate, what competitors are doing and what would make adoption easier.\n\n\n\n\n\n\nWHAT YOU’LL BRING TO THE ROLE\n\n - You’ve shown you can turn a good conversation into a commercial outcome. That might be in sales, consulting, creative, growth, or another role where you’ve had to deeply understand a need, earn trust and secure a decision.\n\n - You can think in systems and work with numbers. If your pipeline is underperforming, you can break the problem down, form a view on what needs to change and test it.\n\n - You build rapport quickly and ask showstopping questions. You’re comfortable talking to a clinician about their working day and a business owner about whether an investment makes sense.\n\n - You can keep a lot of deals moving without losing the detail. You run your own day, follow through on commitments and know where your attention will have the most impact.\n\n - You’re curious about sales craft and thoughtful about how you use it. You want to understand why an approach works and when to adapt it.\n\n - You use AI hands-on and have ideas about where it can improve your work. When something is slow or repetitive, you look for a way to fix it.\n\n - You’re driven, open to coaching and willing to change your mind. You care about your own performance and put time into helping the people around you succeed.\n\n - You care about what Heidi does. You’ll learn the product properly, take clinicians’ concerns seriously and keep their experience in view as you work towards your target.\n\n\n\nBonus if you:\n\n - Have closed deals in a high-volume SMB sales environment.\n\n - Know UK private healthcare, particularly how independent practices and clinics buy and adopt new tools.\n\n - Have worked in a product-led business and used product signals to identify and grow opportunities.\n\n - Have built an AI workflow or automation that made you or your team more effective.\n\n\n\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\n\n\nWHY HEIDI?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\n\n\n\nWE TAKE CARE OF YOU.\n\nWe offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.\n\n\n\n\n\n\nHEIDI’S COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"30e1e805-b975-421b-8866-baec1737152d","title":"Technical Project Manager","department":"Product","team":"Program Management","employmentType":"FullTime","location":"Toronto","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-06T18:46:28.108+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/30e1e805-b975-421b-8866-baec1737152d","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/30e1e805-b975-421b-8866-baec1737152d/application","descriptionHtml":"Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by significant venture funding, we're growing rapidly across the US, UK, Canada, and Europe, partnering with leading health systems and thousands of clinicians globally.
At Heidi, the Technical Project Manager is the operational backbone of how we deliver for enterprise customers. You own the technical project lifecycle from post-signature through successful go-live — keeping internal teams aligned, customers confident, and implementations on track.
You'll work closely with Customer Success, Engineering, Clinical Associates, and Product to navigate complex enterprise implementations involving EHR integrations, custom clinical workflows, and multi-stakeholder environments. You bring enough technical fluency to lead the conversation, and enough organizational rigor to make sure nothing falls through the cracks.
Project Leadership: Own the end-to-end technical project plan for enterprise implementations — defining milestones, managing timelines, tracking dependencies, and driving ownership and accountability across internal and external teams
Technical Scoping & Planning: Lead the creation of detailed technical project plans in collaboration with Engineering and the Solutions Engineer, translating customer requirements and solution briefs into structured, executable delivery plans
Implementation Planning & Coordination: Lead implementation planning sessions with customer IT, clinical informatics, and operational stakeholders — aligning on integration approach, configuration requirements, and go-live readiness
External Stakeholder Management: Serve as the primary technical point of contact for customers post-signature, managing expectations, communicating progress, and ensuring customers feel supported and informed at every stage of the implementation
Internal Stakeholder Alignment: Act as the voice of the customer internally — bringing back field feedback, surfacing bugs and product gaps, and escalating issues to Engineering and Product with the context needed to prioritize and resolve them quickly
Customer Success Partnership: Work hand-in-hand with Customer Success to ensure a seamless implementation experience, with clear handoffs, shared context, and a unified customer-facing presence
Risk & Escalation Management: Proactively identify risks to timeline or scope, manage change requests through a structured process, and escalate issues before they become customer-impacting problems
3–5 years of experience in a Technical Project Manager, Implementation Manager, or customer-facing delivery role in SaaS, healthcare IT, or enterprise software
Proven ability to lead complex, multi-stakeholder enterprise implementations from kickoff through go-live
Technically fluent and comfortable discussing HL7 and FHIR integrations, APIs, SSO, and data workflows
Experience working directly with EMRs, integrations platforms, or API vendors
Exceptional organizational skills: Able to manage multiple enterprise implementations simultaneously without dropping the ball
Strong communicator with both technical and non-technical stakeholders. You are equally comfortable in an engineering standup and an executive status call
A natural escalation manager: You surface problems early, not after they've already impacted the customer
Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built
Live Forever: We build for healthcare's next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence, even when it's uncomfortable.
Practice Ownership: Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
Move Fast, Fix Faster: The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace.
Get Better: The best clinicians teach. So do we. We live in clinicians' reality, bring warmth to the work, and choose clarity, not cleverness.
Become an owner, with significant shares (equity) in the company. If Heidi wins, we all win.
Healthcare, Dental and Vision benefit options.
401k with 3% match.
$100/month Healthy Heidi's budget.
$700/year learning and development budget.
$500 home office setup budget.
Recharge Days after major pushes.
We're Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding.
Our mission is simple: double the world's healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don't choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
As Heidi expands across the Australian and New Zealand health systems, we need someone who can turn a tender into a win. This role owns the end-to-end creation and strategy of bids, proposals and tender responses for our enterprise customers, working closely with clinical, product, commercial and operations teams to build submissions that reflect Heidi's value, outcomes and commitment to clinical safety.
You'll be accountable for the quality, competitiveness and scoring performance of our enterprise tenders, operating as a strategic partner to commercial leadership rather than someone who just formats what's handed to you. This suits someone who's comfortable running several complex bids at once and knows their way around state and territory health procurement, hospital network panels and PHN tender processes well enough to spot where the marks actually are.
Lead bid qualification and build clear bid plans, timelines and ownership across every live tender
Pull apart tender documents to surface requirements, evaluation criteria and the risks buried in the fine print
Run the full tender lifecycle, coordinating input from clinical, IG, product, engineering, finance and legal at the right moments
Write and refine submission content tailored to the priorities and scoring criteria of ANZ health system buyers
Hold every submission to the standards evaluators actually check against: ISO 27001 and IRAP readiness for Australian state and Commonwealth tenders, HISF and HISO alignment for Health NZ tenders, and Privacy Act obligations on both sides of the Tasman
Run internal reviews, keep version control tight, and deliver polished submissions on time
Act as the single point of contact for bid activity, handling clarifications and customer engagement directly
Lead post-bid reviews, dig into scores and evaluator feedback, and feed what you learn back into how Heidi bids next time
Build and maintain a reusable bid content library, and keep it sharp with lessons learned and market insight
5+ years leading complex health system tenders across Australia or New Zealand, though we care more about what you've won than years on the clock.
A romantic streak about software. You believe great products can transform someone's day.
A track record of winning multi-year, seven-figure contracts through state, territory or hospital network procurement, with strong knowledge of ANZ health procurement routes, evaluation scoring and governance requirements.
You're organised enough to run several live bids at once without dropping a deadline, and calm enough that nobody else has to worry about it.
Passion for AI, shown through hands-on building, prototyping, or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.
Are you an execution powerhouse?
Have you shipped something this week?
Are you good at games?
Did you have a weird teenage hobby?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
Could you turn a 40-page technical appendix into three paragraphs an evaluator would actually read?
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You'll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We're Heidi.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding.\n\nOur mission is simple: double the world's healthcare capacity and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nIf you don't choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.\n\n\n\n\nTHE ROLE\n\nAs Heidi expands across the Australian and New Zealand health systems, we need someone who can turn a tender into a win. This role owns the end-to-end creation and strategy of bids, proposals and tender responses for our enterprise customers, working closely with clinical, product, commercial and operations teams to build submissions that reflect Heidi's value, outcomes and commitment to clinical safety.\n\nYou'll be accountable for the quality, competitiveness and scoring performance of our enterprise tenders, operating as a strategic partner to commercial leadership rather than someone who just formats what's handed to you. This suits someone who's comfortable running several complex bids at once and knows their way around state and territory health procurement, hospital network panels and PHN tender processes well enough to spot where the marks actually are.\n\n\n\n\nWHAT YOU'LL DO\n\n - Lead bid qualification and build clear bid plans, timelines and ownership across every live tender\n\n - Pull apart tender documents to surface requirements, evaluation criteria and the risks buried in the fine print\n\n - Run the full tender lifecycle, coordinating input from clinical, IG, product, engineering, finance and legal at the right moments\n\n - Write and refine submission content tailored to the priorities and scoring criteria of ANZ health system buyers\n\n - Hold every submission to the standards evaluators actually check against: ISO 27001 and IRAP readiness for Australian state and Commonwealth tenders, HISF and HISO alignment for Health NZ tenders, and Privacy Act obligations on both sides of the Tasman\n\n - Run internal reviews, keep version control tight, and deliver polished submissions on time\n\n - Act as the single point of contact for bid activity, handling clarifications and customer engagement directly\n\n - Lead post-bid reviews, dig into scores and evaluator feedback, and feed what you learn back into how Heidi bids next time\n\n - Build and maintain a reusable bid content library, and keep it sharp with lessons learned and market insight\n\n\n\n\nWHAT YOU'LL NEED\n\n - 5+ years leading complex health system tenders across Australia or New Zealand, though we care more about what you've won than years on the clock.\n\n - A romantic streak about software. You believe great products can transform someone's day.\n\n - A track record of winning multi-year, seven-figure contracts through state, territory or hospital network procurement, with strong knowledge of ANZ health procurement routes, evaluation scoring and governance requirements.\n\n - You're organised enough to run several live bids at once without dropping a deadline, and calm enough that nobody else has to worry about it.\n\n - Passion for AI, shown through hands-on building, prototyping, or side projects.\n\n - You default to building over requesting.\n\n - You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.\n\n\n\n\nFILTER QUESTIONS\n\n - Are you an execution powerhouse?\n\n - Have you shipped something this week?\n\n - Are you good at games?\n\n - Did you have a weird teenage hobby?\n\n - Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?\n\n - Does the prospect of making health systems a lot nicer make you feel fuzzy inside?\n\n - Could you turn a 40-page technical appendix into three paragraphs an evaluator would actually read?\n\n\n\n\nHOW WE SHOW UP\n\nBuild for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\nLead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\nFollow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\nOwn the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\nShip, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\nLive in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\nWHY HEIDI?\n\nYou'll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career.\n\n\n\n\nWE TAKE CARE OF YOU\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\nWe chose to open-source our benefits hub, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"47924685-8546-4f4d-a748-17965bd2f550","title":"Deployed Product Manager, Health Systems","department":"Product","team":"Product","employmentType":"FullTime","location":"Sydney","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Melbourne","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}}}],"publishedAt":"2026-09-22T23:24:24.716+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/47924685-8546-4f4d-a748-17965bd2f550","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/47924685-8546-4f4d-a748-17965bd2f550/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
We're looking for a Product Manager who owns a portfolio of health system accounts and builds product that works in their environments. You are accountable for both the product and the revenue it generates.
You will be embedded with health systems across Australia, working alongside a commercial partner. You go on-site, observe clinical workflows, map what you see against Heidi's capabilities, and make build-vs-configure trade-offs. What you build for one account should make the next deployment faster; over time, deployment problems become configuration problems.
You will partner closely with Heidi's commercial team and core engineering teams. You need the activation energy to break down doors with customers and the product instinct to know when a shortcut today will cost three deployments tomorrow.
We don't care about logos; the traditional insignia of competence. We'll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.
Own product and revenue outcomes for a portfolio of health system accounts
Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for
Make build-vs-configure trade-offs for every engagement
Own sprint delivery for your accounts: prioritise work, unblock engineers, make daily trade-off decisions between speed and reusability
Build extensible product so what you ship for one account becomes a configurable module for the next
Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations
Connect field signal back to core product: attend rituals, surface learnings, advocate for shared investment when you see the same pattern repeating
Drive adoption within customer accounts until clinicians use it daily
Navigate compliance and regulatory requirements as product constraints
Spent two days on-site at a 200-physician health system, observed documentation workflows across three specialties, and came back with three discrete PRDs that changed a core team's sprint priorities
Identified that an orthopaedic group's pre-charting workflow broke because of a non-standard EMR integration; assembled a fix from existing capabilities and shipped it without waiting for a platform release
Written a deployment playbook from your first account that made the second engagement two weeks shorter
Built a relationship with a chief medical informatics officer who now advocates for Heidi internally and opens doors to department heads you'd otherwise never reach
Made a commercial trade-off with your partner: deprioritised a small account's feature request to accelerate a larger deal that proved a use case worth three future deployments
BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
4+ years in product roles, though we care more about what you've shipped than years on the clock
A romantic streak about software and a belief that great design transforms someone's day
You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them
Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
You default to building over requesting
Strong opinions, weakly held; you'll shift the room when you're right
Data fluency with diagnostic teeth; you can read adoption dashboards and distinguish a training problem from a product problem from an integration problem
Experience in health tech
Experience with EHR Integrations
Are you an execution powerhouse?
Have you shipped something this week?
Are you good at games?
Did you have a weird teenage hobby?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"WE’RE HEIDI.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nWe're looking for a Product Manager who owns a portfolio of health system accounts and builds product that works in their environments. You are accountable for both the product and the revenue it generates.\n\nYou will be embedded with health systems across Australia, working alongside a commercial partner. You go on-site, observe clinical workflows, map what you see against Heidi's capabilities, and make build-vs-configure trade-offs. What you build for one account should make the next deployment faster; over time, deployment problems become configuration problems.\n\nYou will partner closely with Heidi's commercial team and core engineering teams. You need the activation energy to break down doors with customers and the product instinct to know when a shortcut today will cost three deployments tomorrow.\n\nWe don't care about logos; the traditional insignia of competence. We'll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own product and revenue outcomes for a portfolio of health system accounts\n\n - Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for\n\n - Make build-vs-configure trade-offs for every engagement\n\n - Own sprint delivery for your accounts: prioritise work, unblock engineers, make daily trade-off decisions between speed and reusability\n\n - Build extensible product so what you ship for one account becomes a configurable module for the next\n\n - Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations\n\n - Connect field signal back to core product: attend rituals, surface learnings, advocate for shared investment when you see the same pattern repeating\n\n - Drive adoption within customer accounts until clinicians use it daily\n\n - Navigate compliance and regulatory requirements as product constraints\n\n\n\n\nIF WE’D WORKED TOGETHER THE LAST 6 WEEKS, YOU’D HAVE:\n\n - Spent two days on-site at a 200-physician health system, observed documentation workflows across three specialties, and came back with three discrete PRDs that changed a core team's sprint priorities\n\n - Identified that an orthopaedic group's pre-charting workflow broke because of a non-standard EMR integration; assembled a fix from existing capabilities and shipped it without waiting for a platform release\n\n - Written a deployment playbook from your first account that made the second engagement two weeks shorter\n\n - Built a relationship with a chief medical informatics officer who now advocates for Heidi internally and opens doors to department heads you'd otherwise never reach\n\n - Made a commercial trade-off with your partner: deprioritised a small account's feature request to accelerate a larger deal that proved a use case worth three future deployments\n \n \n\n\nWHAT YOU’LL NEED\n\n - BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)\n\n - 4+ years in product roles, though we care more about what you've shipped than years on the clock\n\n - A romantic streak about software and a belief that great design transforms someone's day\n\n - You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them\n\n - Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products\n\n - You default to building over requesting\n\n - Strong opinions, weakly held; you'll shift the room when you're right\n\n - Data fluency with diagnostic teeth; you can read adoption dashboards and distinguish a training problem from a product problem from an integration problem\n\n\n\n\nNICE TO HAVE\n\n - Experience in health tech\n\n - Experience with EHR Integrations\n\n\n\n\nIF YOU ANSWER ‘NO’ TO THESE QUESTIONS, THIS MAY NOT BE THE JOB FOR YOU:\n\n - Are you an execution powerhouse?\n\n - Have you shipped something this week?\n\n - Are you good at games?\n\n - Did you have a weird teenage hobby?\n\n - Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?\n\n - Does the prospect of making health systems a lot nicer make you feel fuzzy inside?\n\n\n\n\nHOW WE SHOW UP\n\n\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\n\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\n\nWe take care of you.\n\n\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nWe chose to open-source our benefits hub, if you care to take a peek.","compensation":{"compensationTierSummary":"$170K – $220K • Offers Equity","scrapeableCompensationSalarySummary":"$170K - $220K","compensationTiers":[{"id":"48a6de32-4d65-41b1-9592-928e7bbeb1d5","tierSummary":"$170K – $220K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"8abfb46b-2a80-4e9a-85db-814e43eae9f4","summary":"$170K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":170000,"maxValue":220000},{"id":"4eb9f450-64e1-479f-a29d-fd111512bb05","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":170000,"maxValue":220000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"3c900079-29a0-4855-b187-56384d08470a","title":"Senior AI Infrastructure Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-14T11:03:40.045+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/3c900079-29a0-4855-b187-56384d08470a","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/3c900079-29a0-4855-b187-56384d08470a/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
The role
This role sits in the model team, the researchers and engineers who train, deploy, and own the AI models behind every Heidi product. You’ll build and operate the infrastructure that makes those models fast, reliable, and cost-effective at scale.
Your work will span production model serving, GPU cluster management, and the infrastructure supporting training and evaluation. You’ll decide how workloads share compute, diagnose performance bottlenecks, and build the deployment and observability tools that help the team move quickly with confidence.
We’re looking for a hands-on engineer who has deployed and operated models in production, understands the demands of GPU workloads, and can take a system from initial design through rollout, incidents, and ongoing improvement. You’ll partner closely with researchers and our platform engineers, with ownership of the systems you build.
What you’ll do
Build and own model-serving infrastructure. Take models from checkpoint to production, with repeatable deployment pipelines, request routing, autoscaling, fallback paths, and controlled rollouts and rollbacks across regions.
Manage GPU clusters and workload scheduling. Improve resource allocation across inference, training, and evaluation. Build scheduling policies around workload priority, quotas, hardware topology, and recovery requirements so online services stay responsive while other workloads make productive use of capacity.
Improve inference performance. Profile real workloads and improve latency, throughput, and memory efficiency. Evaluate batching, KV-cache management, quantization, speculative decoding, and parallelism strategies against production traffic and quality requirements.
Support distributed training and model iteration. Give researchers reliable ways to launch fine-tuning and training jobs, manage model artifacts, save and restore checkpoints, and move validated models into serving. Reduce time lost to failed jobs, slow data loading, and manual setup.
Make deployments observable and incidents traceable. Connect application requests and sessions to the exact model, deployment configuration, and worker that served them. Build dashboards and alerts covering model latency, queueing, errors, GPU health, memory pressure, and workload performance.
Own production reliability. Define service objectives, investigate incidents across the application, inference engine, GPU, and network layers, and build recovery procedures that work. Turn recurring failures into fixes, automated checks, and useful runbooks.
Make compute costs actionable. Track GPU usage, idle capacity, and inference cost by model and workload. Use capacity forecasts and measured performance to guide deployment choices and improve cost per successful request without sacrificing quality or reliability.
Build a platform the model team can use independently. Automate provisioning, configuration, benchmarking, and releases. Partner with the engineers behind ASR, note generation, Evidence, and Dictate so new models can be deployed and evaluated through consistent, well-supported workflows.
What you'll need
A strong engineering foundation. Hands-on AI infrastructure experience. At least 1 year building and operating infrastructure for large language models, including model deployment, inference serving, or distributed training. You can design the system, write the code, and own it in production.
Production model deployment experience. You’ve deployed and maintained LLMs or other demanding ML workloads using engines such as vLLM, SGLang, TensorRT-LLM, Triton Inference Server, or comparable systems. You understand the work between loading a model and running a reliable service.
GPU cluster and orchestration experience. You’ve managed GPU workloads using Kubernetes, Slurm, or an equivalent platform, with practical experience in scheduling, resource allocation, capacity planning, and failure recovery.
Performance debugging skills. You can use traces, metrics, and profiling tools to distinguish compute, memory, communication, and scheduling bottlenecks. You understand how batch size, context length, precision, and multi-GPU execution affect performance and cost.
Strong software and systems skills. You’re proficient in Python and comfortable with backend or systems development in Go, C++, Rust, or a comparable language. You have practical experience with Linux, containers, deployment automation, and distributed services.
Operational ownership. You’ve owned production incidents, built useful monitoring, and made releases recoverable. You can explain the trade-offs behind a design and work effectively with researchers, product engineers, and infrastructure partners.
Nice to have
Experience with distributed training frameworks such as PyTorch FSDP or Megatron, or infrastructure for reinforcement learning and rollout generation.
Experience tuning inference engines, serving MoE models, or implementing quantization, speculative decoding, and prefill/decode disaggregation.
Familiarity with GPU interconnects, NCCL, RDMA, topology-aware scheduling, or diagnosing multi-node communication problems.
CUDA or Triton kernel development, contributions to AI infrastructure projects, or experience building cluster operators and scheduling integrations.
Experience operating infrastructure across multiple regions or providers, particularly for healthcare or other sensitive production workloads.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here.
The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
","descriptionPlain":"We’re Heidi.\n\n \n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.\n\n \n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.\n\n \n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\n \n\nIf you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.\n\n \n\nThe role\n\n \n\nThis role sits in the model team, the researchers and engineers who train, deploy, and own the AI models behind every Heidi product. You’ll build and operate the infrastructure that makes those models fast, reliable, and cost-effective at scale.\n\n\n\nYour work will span production model serving, GPU cluster management, and the infrastructure supporting training and evaluation. You’ll decide how workloads share compute, diagnose performance bottlenecks, and build the deployment and observability tools that help the team move quickly with confidence.\n\n\n\nWe’re looking for a hands-on engineer who has deployed and operated models in production, understands the demands of GPU workloads, and can take a system from initial design through rollout, incidents, and ongoing improvement. You’ll partner closely with researchers and our platform engineers, with ownership of the systems you build.\n\n \n \n\nWhat you’ll do \n\n \n\n - Build and own model-serving infrastructure. Take models from checkpoint to production, with repeatable deployment pipelines, request routing, autoscaling, fallback paths, and controlled rollouts and rollbacks across regions.\n\n - Manage GPU clusters and workload scheduling. Improve resource allocation across inference, training, and evaluation. Build scheduling policies around workload priority, quotas, hardware topology, and recovery requirements so online services stay responsive while other workloads make productive use of capacity.\n\n - Improve inference performance. Profile real workloads and improve latency, throughput, and memory efficiency. Evaluate batching, KV-cache management, quantization, speculative decoding, and parallelism strategies against production traffic and quality requirements.\n\n - Support distributed training and model iteration. Give researchers reliable ways to launch fine-tuning and training jobs, manage model artifacts, save and restore checkpoints, and move validated models into serving. Reduce time lost to failed jobs, slow data loading, and manual setup.\n\n - Make deployments observable and incidents traceable. Connect application requests and sessions to the exact model, deployment configuration, and worker that served them. Build dashboards and alerts covering model latency, queueing, errors, GPU health, memory pressure, and workload performance.\n\n - Own production reliability. Define service objectives, investigate incidents across the application, inference engine, GPU, and network layers, and build recovery procedures that work. Turn recurring failures into fixes, automated checks, and useful runbooks.\n\n - Make compute costs actionable. Track GPU usage, idle capacity, and inference cost by model and workload. Use capacity forecasts and measured performance to guide deployment choices and improve cost per successful request without sacrificing quality or reliability.\n\n - Build a platform the model team can use independently. Automate provisioning, configuration, benchmarking, and releases. Partner with the engineers behind ASR, note generation, Evidence, and Dictate so new models can be deployed and evaluated through consistent, well-supported workflows.\n \n \n\nWhat you'll need\n\n \n\n - A strong engineering foundation. Hands-on AI infrastructure experience. At least 1 year building and operating infrastructure for large language models, including model deployment, inference serving, or distributed training. You can design the system, write the code, and own it in production.\n\n - Production model deployment experience. You’ve deployed and maintained LLMs or other demanding ML workloads using engines such as vLLM, SGLang, TensorRT-LLM, Triton Inference Server, or comparable systems. You understand the work between loading a model and running a reliable service.\n\n - GPU cluster and orchestration experience. You’ve managed GPU workloads using Kubernetes, Slurm, or an equivalent platform, with practical experience in scheduling, resource allocation, capacity planning, and failure recovery.\n\n - Performance debugging skills. You can use traces, metrics, and profiling tools to distinguish compute, memory, communication, and scheduling bottlenecks. You understand how batch size, context length, precision, and multi-GPU execution affect performance and cost.\n\n - Strong software and systems skills. You’re proficient in Python and comfortable with backend or systems development in Go, C++, Rust, or a comparable language. You have practical experience with Linux, containers, deployment automation, and distributed services.\n\n - Operational ownership. You’ve owned production incidents, built useful monitoring, and made releases recoverable. You can explain the trade-offs behind a design and work effectively with researchers, product engineers, and infrastructure partners.\n\n \n\nNice to have\n\n \n\n - Experience with distributed training frameworks such as PyTorch FSDP or Megatron, or infrastructure for reinforcement learning and rollout generation.\n\n - Experience tuning inference engines, serving MoE models, or implementing quantization, speculative decoding, and prefill/decode disaggregation.\n\n - Familiarity with GPU interconnects, NCCL, RDMA, topology-aware scheduling, or diagnosing multi-node communication problems.\n\n - CUDA or Triton kernel development, contributions to AI infrastructure projects, or experience building cluster operators and scheduling integrations.\n\n - Experience operating infrastructure across multiple regions or providers, particularly for healthcare or other sensitive production workloads.\n\n \n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n \n\nWhy Heidi?\n\n \n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. \n\n \n\nThe nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n \n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n \n\nWe take care of you.\n\n \n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"656f84a5-fa57-4394-826c-e72bc3a9ef57","title":"Product Manager, Apps","department":"Product","team":"Product","employmentType":"FullTime","location":"Sydney","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Melbourne","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}}}],"publishedAt":"2026-09-15T03:57:48.646+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/656f84a5-fa57-4394-826c-e72bc3a9ef57","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/656f84a5-fa57-4394-826c-e72bc3a9ef57/application","descriptionHtml":"“The AI startup growing faster than Canva”
That’s what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world.
We pivoted from broad healthcare AI to building Earth’s finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation.
Our mission is simple: strengthen the human connection at the heart of healthcare.
We’ve found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.
That’s where you come in.
We’re looking for a Product Manager who obsesses over the surfaces clinicians touch hundreds of times per day. Someone who believes consumer-grade craft belongs in B2B software.
You will own Heidi’s client platforms (iOS, Android, and desktop) that over 200,000 clinicians use daily. Every interaction, every millisecond of latency, every pixel matters when clinicians are mid-consultation with patients.
You will partner closely with engineering, design, and platform teams to continuously raise the bar on quality and reliability across every surface.
This role will be based in either our Sydney or Melbourne office.
We don’t care about logos; the traditional insignia of competence. We’ll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.
Own product strategy and roadmap for Heidi’s client platforms (iOS, Android, Desktop), setting clear goals and being held accountable to achieving them
Obsess over performance; every frame drop, every loading spinner, every crash is personal to you
Navigate platform constraints and opportunities across iOS, Android, and Electron, knowing when to build native vs cross-platform
Own mobile monetisation strategy including App Store T&Cs, onboarding optimisation, and payment pathways
Think native-first: leverage iOS/Android platform capabilities (Bluetooth, native calling, camera, clipboard) for clinician workflows
Ship meaningful improvements by working closely with engineering and design, understanding that small changes affect millions of sessions weekly
Partner with hardware teams on design-engineering tradeoffs when software meets device (wearables, ambient surfaces)
Sweat the details that separate good software from beloved software; microinteractions most PMs wouldn’t notice
Maintain high standards for issue-tracking hygiene, design system consistency, and team shipping practices
Build strong relationships with Apple, Google, and platform teams to stay ahead of OS changes
If we’d worked together the last 6 weeks, you’d have:
Fixed a customer-reported crash and had them re-engage with the app within the week
Run a beta with 3-4 customer testers, gathered real feedback on IA/UX, and iterated based on what you learned
Identified a platform-specific problem (iOS tracking gap, Android performance regression) and created a clear remediation path
Started a project on your own initiative to improve mobile monetisation discovery
Submitted a code fix yourself when you got frustrated waiting (Swift tweak, Android feedback merged)
BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
4+ years shipping consumer products across mobile and desktop, though we care more about what you’ve built than time served
A romantic streak about software and a belief that great design transforms someone’s day
Deep platform fluency with opinions about when to diverge vs converge across iOS and Android
Performance obsession; you’ve profiled apps, optimised render loops, and know what causes jank
Consumer product craft in B2B contexts where you refused to compromise on polish
You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you’ve made with them
Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
You default to building over requesting
Strong opinions, weakly held; you’ll shift the room when you’re right
Data fluency with diagnostic teeth; you can read Amplitude dashboards and diagnose platform-specific problems
If you answer ‘NO’ to these questions, this may not be the job for you:
Are you an execution powerhouse?
Have you shipped something this week?
Are you good at games?
Did you have a weird teenage hobby?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.
This is neither a special nor interesting insight.
However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential.
You'll join a team that doesn't celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won't rest until we've exacted the change we'd like to see. We're medicos, engineers, and designers who've felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver.
The bad news is it's not an easy job - you will tear your hair out more than once. Modern technology company concepts don't transpose into healthcare easily. The lows are really low.
The good news is you will trust and admire everybody you work with, and rest easy knowing you're doing THE defining work of your career. The highs are blindingly high.
Heidi will take care of you. We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
---
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we don't track hours or micromanage - you're trusted to perform. We value mental health and adapt to your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
","descriptionPlain":"HOWDY, WE’RE HEIDI 👋\n\n“The AI startup growing faster than Canva”\n\nThat’s what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world.\n\nWe pivoted from broad healthcare AI to building Earth’s finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation.\n\nOur mission is simple: strengthen the human connection at the heart of healthcare.\n\nWe’ve found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.\n\nThat’s where you come in.\n\n\n\n\nTHE ROLE\n\nWe’re looking for a Product Manager who obsesses over the surfaces clinicians touch hundreds of times per day. Someone who believes consumer-grade craft belongs in B2B software.\n\nYou will own Heidi’s client platforms (iOS, Android, and desktop) that over 200,000 clinicians use daily. Every interaction, every millisecond of latency, every pixel matters when clinicians are mid-consultation with patients.\n\nYou will partner closely with engineering, design, and platform teams to continuously raise the bar on quality and reliability across every surface.\n\nThis role will be based in either our Sydney or Melbourne office.\n\nWe don’t care about logos; the traditional insignia of competence. We’ll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own product strategy and roadmap for Heidi’s client platforms (iOS, Android, Desktop), setting clear goals and being held accountable to achieving them\n\n - Obsess over performance; every frame drop, every loading spinner, every crash is personal to you\n\n - Navigate platform constraints and opportunities across iOS, Android, and Electron, knowing when to build native vs cross-platform\n\n - Own mobile monetisation strategy including App Store T&Cs, onboarding optimisation, and payment pathways\n\n - Think native-first: leverage iOS/Android platform capabilities (Bluetooth, native calling, camera, clipboard) for clinician workflows\n\n - Ship meaningful improvements by working closely with engineering and design, understanding that small changes affect millions of sessions weekly\n\n - Partner with hardware teams on design-engineering tradeoffs when software meets device (wearables, ambient surfaces)\n\n - Sweat the details that separate good software from beloved software; microinteractions most PMs wouldn’t notice\n\n - Maintain high standards for issue-tracking hygiene, design system consistency, and team shipping practices\n\n - Build strong relationships with Apple, Google, and platform teams to stay ahead of OS changes\n\n\n\nIf we’d worked together the last 6 weeks, you’d have:\n\n - Fixed a customer-reported crash and had them re-engage with the app within the week\n\n - Run a beta with 3-4 customer testers, gathered real feedback on IA/UX, and iterated based on what you learned\n\n - Identified a platform-specific problem (iOS tracking gap, Android performance regression) and created a clear remediation path\n\n - Started a project on your own initiative to improve mobile monetisation discovery\n\n - Submitted a code fix yourself when you got frustrated waiting (Swift tweak, Android feedback merged)\n\n\n\n\nWHAT YOU’LL NEED\n\n - BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)\n\n - 4+ years shipping consumer products across mobile and desktop, though we care more about what you’ve built than time served\n\n - A romantic streak about software and a belief that great design transforms someone’s day\n\n - Deep platform fluency with opinions about when to diverge vs converge across iOS and Android\n\n - Performance obsession; you’ve profiled apps, optimised render loops, and know what causes jank\n\n - Consumer product craft in B2B contexts where you refused to compromise on polish\n\n - You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you’ve made with them\n\n - Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products\n\n - You default to building over requesting\n\n - Strong opinions, weakly held; you’ll shift the room when you’re right\n\n - Data fluency with diagnostic teeth; you can read Amplitude dashboards and diagnose platform-specific problems\n\n\n\nIf you answer ‘NO’ to these questions, this may not be the job for you:\n\n - Are you an execution powerhouse?\n\n - Have you shipped something this week?\n\n - Are you good at games?\n\n - Did you have a weird teenage hobby?\n\n - Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?\n\n - Does the prospect of making health systems a lot nicer make you feel fuzzy inside?\n\n\n\n\nWHY HEIDI?\n\nOur health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.\n\nThis is neither a special nor interesting insight.\n\nHowever, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential.\n\nYou'll join a team that doesn't celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won't rest until we've exacted the change we'd like to see. We're medicos, engineers, and designers who've felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver.\n\nThe bad news is it's not an easy job - you will tear your hair out more than once. Modern technology company concepts don't transpose into healthcare easily. The lows are really low.\n\nThe good news is you will trust and admire everybody you work with, and rest easy knowing you're doing THE defining work of your career. The highs are blindingly high.\n\n\n\nHeidi will take care of you. We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\n---\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we don't track hours or micromanage - you're trusted to perform. We value mental health and adapt to your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"2c42d512-ae07-488b-ae74-d74c61c24678","title":"Product Marketing Manager","department":"Product","team":"Product Marketing","employmentType":"FullTime","location":"Sydney","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Melbourne","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}}}],"publishedAt":"2026-08-03T02:22:32.480+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/2c42d512-ae07-488b-ae74-d74c61c24678","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/2c42d512-ae07-488b-ae74-d74c61c24678/application","descriptionHtml":"We’re Heidi
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The Role
What you’ll do
Own launches end-to-end: Take features from discovery and positioning through to launch day and post-launch reporting, focused on what matters most to a specific segment.
Differentiate Heidi in market: Help clinicians understand why Heidi is the right choice for them through feature comparisons, competitive positioning and before-and-after customer stories.
Enable PLG and SLG motions: Build the enablement that powers the field, from battle-cards and demo scripts to one-pagers and decks, and lifts direct-to-clinician conversion.
Ground decisions in discovery: Pull from win/loss, sales calls, customer and market research so positioning comes from what customers actually say.
Measure and iterate: Track what each launch delivered, iterate, and feed what you learn into the next one.
What you'll need
Proven track record of 2-5 years in product marketing, preferably in a high-growth tech start-up environment.
Excellent writing skills and well versed at translating technical product features into customer benefits and clear messaging.
Excellent execution and stakeholder management skills, with the ability to prioritize tasks, manage deadlines and deliver high-quality results in a fast-paced environment.
Strong creative and problem-solving abilities, with a data-driven approach to decision-making.
Exceptional communication and collaboration skills, with the ability to effectively interact with cross-functional teams and external partners.
Unafraid to get your hands dirty to solve a wide range of shifting challenges and priorities - you need to be comfortable wearing a few different hats.
Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
","descriptionPlain":"We’re Heidi\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n \n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n \n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n \n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n \n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\nThe Role\n\nWhat you’ll do \n\n - Own launches end-to-end: Take features from discovery and positioning through to launch day and post-launch reporting, focused on what matters most to a specific segment.\n\n - Differentiate Heidi in market: Help clinicians understand why Heidi is the right choice for them through feature comparisons, competitive positioning and before-and-after customer stories.\n\n - Enable PLG and SLG motions: Build the enablement that powers the field, from battle-cards and demo scripts to one-pagers and decks, and lifts direct-to-clinician conversion.\n\n - Ground decisions in discovery: Pull from win/loss, sales calls, customer and market research so positioning comes from what customers actually say.\n\n - Measure and iterate: Track what each launch delivered, iterate, and feed what you learn into the next one.\n\n \n\nWhat you'll need\n\n - Proven track record of 2-5 years in product marketing, preferably in a high-growth tech start-up environment.\n\n - Excellent writing skills and well versed at translating technical product features into customer benefits and clear messaging.\n\n - Excellent execution and stakeholder management skills, with the ability to prioritize tasks, manage deadlines and deliver high-quality results in a fast-paced environment.\n\n - Strong creative and problem-solving abilities, with a data-driven approach to decision-making.\n\n - Exceptional communication and collaboration skills, with the ability to effectively interact with cross-functional teams and external partners.\n\n - Unafraid to get your hands dirty to solve a wide range of shifting challenges and priorities - you need to be comfortable wearing a few different hats.\n\nAttitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships.\n\n \n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n\n\nWe take care of you\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"e88d4490-abd1-43a7-a81e-3ff8e6b49209","title":"New Business Representative","department":"GTM","team":"Sales","employmentType":"FullTime","location":"New York","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-04T17:07:18.429+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/e88d4490-abd1-43a7-a81e-3ff8e6b49209","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/e88d4490-abd1-43a7-a81e-3ff8e6b49209/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Own high-intent inbound demand and convert interest into qualified pipeline for the US sales team
Run live conversations and product demos with clinicians, practice managers, and operators, earning trust quickly and setting a high bar for how Heidi shows up
Deconstruct how medical practices actually operate, identify pain points, and diagnose where Heidi creates real value
Qualify and route opportunities with speed and precision across Sales, Customer Success, Support, and Partnerships
Build deep product mastery so you can answer questions in the moment, not defer or deflect
Maintain clean notes, clear context, and strong handoffs so nothing is lost downstream
Continuously improve how we qualify, message, and respond to inbound demand as volume and complexity increase
Priority one is a hard worker. Someone who shows up early, stays late when needed, and takes pride in outworking the market
Impeccably sharp, humble, and comfortable operating at speed without excessive process or oversight
Relentlessly curious. You want to understand how things really work, not just follow a checklist
Motivated by ownership, growth, and uncapped upside
Energized by responsibility rather than structure
Clear communicator who can think on their feet and hold their own in real conversations
Comfortable with ambiguity and excited by building something, not inheriting something
Sales experience is preferred, of any kind. We care less about where you sold and more about what selling taught you
This is an in-person role based out of our New York office
Experience in healthcare or SaaS is helpful but not required
Attitude, work ethic, and learning velocity matter more than years on a resume
No corporate bloat. No hand-holding. Just results, accountability, and real opportunity to grow
1. Build to Last
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better
Honest feedback, steady support, and shared growth keep our teams improving together.
Why you will flourish with us 🚀?
In office to collaborate with like-minded professionals
Healthcare, Dental, Vision benefit options
401k with 3% match
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
The opportunity to fast track your startup career!
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own high-intent inbound demand and convert interest into qualified pipeline for the US sales team\n\n - Run live conversations and product demos with clinicians, practice managers, and operators, earning trust quickly and setting a high bar for how Heidi shows up\n\n - Deconstruct how medical practices actually operate, identify pain points, and diagnose where Heidi creates real value\n\n - Qualify and route opportunities with speed and precision across Sales, Customer Success, Support, and Partnerships\n\n - Build deep product mastery so you can answer questions in the moment, not defer or deflect\n\n - Maintain clean notes, clear context, and strong handoffs so nothing is lost downstream\n\n - Continuously improve how we qualify, message, and respond to inbound demand as volume and complexity increase\n \n \n\n\nWHAT WE’RE LOOKING FOR\n\n - Priority one is a hard worker. Someone who shows up early, stays late when needed, and takes pride in outworking the market\n\n - Impeccably sharp, humble, and comfortable operating at speed without excessive process or oversight\n\n - Relentlessly curious. You want to understand how things really work, not just follow a checklist\n\n - Motivated by ownership, growth, and uncapped upside\n\n - Energized by responsibility rather than structure\n\n - Clear communicator who can think on their feet and hold their own in real conversations\n\n - Comfortable with ambiguity and excited by building something, not inheriting something\n\n - Sales experience is preferred, of any kind. We care less about where you sold and more about what selling taught you\n \n \n\n\nOTHER THINGS TO KNOW \n\n - This is an in-person role based out of our New York office\n\n - Experience in healthcare or SaaS is helpful but not required\n\n - Attitude, work ethic, and learning velocity matter more than years on a resume\n\n - No corporate bloat. No hand-holding. Just results, accountability, and real opportunity to grow\n\n\n\n\nTHE WAY WE WORK\n\n1. Build to Last\n\nWe design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.\n\n2. Own Your Practice\n\nIdeas rise on merit, not title, and everyone shares responsibility for the standards we set together.\n\n3. Move Fast, Stay Steady\n\nWe move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.\n\n4. Make Others Better\n\nHonest feedback, steady support, and shared growth keep our teams improving together.\n\n\n\nWhy you will flourish with us 🚀?\n\n - In office to collaborate with like-minded professionals\n\n - Healthcare, Dental, Vision benefit options\n\n - 401k with 3% match\n\n - Personal development budget of $500 per annum\n\n - Become an owner, with shares (equity) in the company, if Heidi wins, we all win\n\n - The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups\n\n - The opportunity to fast track your startup career!\n\n\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":"$65K – $70K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$65K - $70K","compensationTiers":[{"id":"54d6ae66-6e94-4b35-a5c6-4366d6b68337","tierSummary":"$65K – $70K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"ed3d4a30-524b-48c6-b400-731fa4755b98","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"76c6731d-5cbb-42a1-9004-33e0c4a70b8f","summary":"$65K – $70K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":65000,"maxValue":70000},{"id":"526dced2-6277-41f2-a380-9f6081057ce3","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":65000,"maxValue":70000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"1b072fa0-83da-40c2-8160-164c66813720","title":"Head of Technology, North America","department":"Product","team":"Product","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-03T19:24:18.812+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1b072fa0-83da-40c2-8160-164c66813720","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1b072fa0-83da-40c2-8160-164c66813720/application","descriptionHtml":"Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by significant venture funding, we're growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
Own product and engineering strategy and execution for North America, with particular depth on regionalizing our platform across the US and Canadian markets, two complex systems that require deep understanding in order to simplify.
Lead our forward-deployed product motion end to end: shaping the custom AI workflow solutions we build for larger midmarket and enterprise customers, turning bespoke, one-off requests into a repeatable, scalable product line, and owning the engineering build that ships it.
Build and run a single, accountable technology organization for North America spanning product management and engineering, rather than splitting ownership across two functions.
Advocate for NA priorities with globally distributed product and engineering teams in Australia, and hold the line on regional nuance in both the roadmap and the technical architecture.
Build and scale the NA technology organization, starting with two squads (each with embedded product and engineering) and growing headcount and structure in step with revenue.
Serve as the single technology voice for North America in global leadership discussions, balancing local urgency against global platform coherence.
Report directly to Jessie Young (President, North America) and work in close collaboration with the global Head of Product and Head of Engineering based in Australia.
A technology leader who gets genuinely obsessed with market complexity rather than resenting it. Someone who wants to understand why a Canadian clinical director's workflow differs from a US one, and who can turn that understanding into both a roadmap and working software.
Health tech or clinical technology experience strongly preferred; regulated-industry experience is a baseline requirement, across both product and engineering.
Proven experience standing up or scaling a forward-deployed or custom-solutions motion for mid-market/enterprise customers, spanning both the product definition and the engineering build. You know how to find the repeatable pattern inside a pile of \"special\" customer requests, and how to staff the team that ships it.
Strong organizational leadership across both disciplines: you've built and run product and engineering teams, not just contributed to one, and you know how to hire and develop product managers and engineers in a fast-scaling environment.
Comfortable maintaining (and constantly revising) a roadmap in a startup where priorities shift under you, while staying close enough to the engineering org to know what's actually shippable. You plan in a way that survives contact with reality.
The ability to communicate fluently with both technical and commercial leadership, and to earn trust with a leadership team based on the other side of the globe.
A bias for velocity paired with the discipline enterprise healthcare demands, and enough technical depth to make architecture and build-vs-buy calls yourself.
This role is in-office in San Francisco. We believe in the energy and focus of being in the room together.
You'll be working with our product and engineering teams in Australia.
You'll work in a true partnership model with the Head of Engineering, NA. This office runs on that pairing.
This team starts at two squads; expect the scope and headcount to grow as NA revenue does.
Live Forever: We build for healthcare's next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence, even when it's uncomfortable.
Practice Ownership: Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
Move Fast, Fix Faster: The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace.
Get Better: The best clinicians teach. So do we. We live in clinicians' reality, bring warmth to the work, and choose clarity, not cleverness.
Become an owner, with significant shares (equity) in the company. If Heidi wins, we all win.
Healthcare, Dental, and Vision benefit options.
401k with 3% match.
$100/month Healthy Heidis budget. Spend it on whatever keeps you at your best: gym, therapy, physio, yoga, running shoes, or anything else that genuinely supports your health.
$700/year learning & development budget: courses, conferences, books, certifications.
$500 one-time home office setup budget.
Recharge Days after major pushes.
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WHO WE ARE\n\nHealthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.\n\nWe're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.\n\nIn just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.\n\nBacked by significant venture funding, we're growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own product and engineering strategy and execution for North America, with particular depth on regionalizing our platform across the US and Canadian markets, two complex systems that require deep understanding in order to simplify.\n\n - Lead our forward-deployed product motion end to end: shaping the custom AI workflow solutions we build for larger midmarket and enterprise customers, turning bespoke, one-off requests into a repeatable, scalable product line, and owning the engineering build that ships it.\n\n - Build and run a single, accountable technology organization for North America spanning product management and engineering, rather than splitting ownership across two functions.\n\n - Advocate for NA priorities with globally distributed product and engineering teams in Australia, and hold the line on regional nuance in both the roadmap and the technical architecture.\n\n - Build and scale the NA technology organization, starting with two squads (each with embedded product and engineering) and growing headcount and structure in step with revenue.\n\n - Serve as the single technology voice for North America in global leadership discussions, balancing local urgency against global platform coherence.\n\n - Report directly to Jessie Young (President, North America) and work in close collaboration with the global Head of Product and Head of Engineering based in Australia.\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - A technology leader who gets genuinely obsessed with market complexity rather than resenting it. Someone who wants to understand why a Canadian clinical director's workflow differs from a US one, and who can turn that understanding into both a roadmap and working software.\n\n - Health tech or clinical technology experience strongly preferred; regulated-industry experience is a baseline requirement, across both product and engineering.\n\n - Proven experience standing up or scaling a forward-deployed or custom-solutions motion for mid-market/enterprise customers, spanning both the product definition and the engineering build. You know how to find the repeatable pattern inside a pile of \"special\" customer requests, and how to staff the team that ships it.\n\n - Strong organizational leadership across both disciplines: you've built and run product and engineering teams, not just contributed to one, and you know how to hire and develop product managers and engineers in a fast-scaling environment.\n\n - Comfortable maintaining (and constantly revising) a roadmap in a startup where priorities shift under you, while staying close enough to the engineering org to know what's actually shippable. You plan in a way that survives contact with reality.\n\n - The ability to communicate fluently with both technical and commercial leadership, and to earn trust with a leadership team based on the other side of the globe.\n\n - A bias for velocity paired with the discipline enterprise healthcare demands, and enough technical depth to make architecture and build-vs-buy calls yourself.\n\n\n\n\nOTHER THINGS TO KNOW\n\n - This role is in-office in San Francisco. We believe in the energy and focus of being in the room together.\n\n - You'll be working with our product and engineering teams in Australia.\n\n - You'll work in a true partnership model with the Head of Engineering, NA. This office runs on that pairing.\n\n - This team starts at two squads; expect the scope and headcount to grow as NA revenue does.\n\n\n\n\nTHE WAY WE WORK\n\n - Live Forever: We build for healthcare's next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence, even when it's uncomfortable.\n\n - Practice Ownership: Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.\n\n - Move Fast, Fix Faster: The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace.\n\n - Get Better: The best clinicians teach. So do we. We live in clinicians' reality, bring warmth to the work, and choose clarity, not cleverness.\n\n\nWHY YOU WILL FLOURISH WITH US\n\n - Become an owner, with significant shares (equity) in the company. If Heidi wins, we all win.\n\n - Healthcare, Dental, and Vision benefit options.\n\n - 401k with 3% match.\n\n - $100/month Healthy Heidis budget. Spend it on whatever keeps you at your best: gym, therapy, physio, yoga, running shoes, or anything else that genuinely supports your health.\n\n - $700/year learning & development budget: courses, conferences, books, certifications.\n\n - $500 one-time home office setup budget.\n\n - Recharge Days after major pushes.\n\n - The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups.\n\n \n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":"$255K – $300K • Offers Equity • Offers Commission • Offers Bonus","scrapeableCompensationSalarySummary":"$255K - $300K","compensationTiers":[{"id":"b6d84676-3cbb-4b0e-a3a0-f8f4443760ac","tierSummary":"$255K – $300K • Offers Equity • Offers Commission • Offers Bonus","title":null,"additionalInformation":null,"components":[{"id":"8c2b940e-f4f6-4fa7-98d6-0b4f024d755c","summary":"$255K – $300K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":255000,"maxValue":300000},{"id":"84dc9aa3-27fc-415e-81a3-17d37d97bfbe","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"1095f4ed-cc6e-4fa5-8e6a-84181e1e8d00","summary":"Offers Equity","compensationType":"EquityCashValue","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"6484f58d-425b-40f0-a560-bbc446a6f283","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":255000,"maxValue":300000},{"compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"EquityCashValue","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"c6b7c2b6-5b9b-47b4-8e65-ba866225c95f","title":"Staff Backend Engineer","department":"Engineering","team":"Engineering R&D","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Sydney","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-09-29T02:01:11.167+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/c6b7c2b6-5b9b-47b4-8e65-ba866225c95f","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/c6b7c2b6-5b9b-47b4-8e65-ba866225c95f/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Own backend architecture. Define service boundaries, data ownership and interface contracts across our Python codebase, and make the calls about what becomes a service, what stays a module and what gets merged back.
Run the design process, not just the designs. Write and review design docs, set the bar for what a proposal needs before it gets built, and give engineers architectural feedback early enough to matter.
Build the paved road for backend development: service templates, shared libraries, migration tooling, test harnesses, CI pipelines and a local dev setup that works on the first try. Make the right way to build a service the fastest way.
Set and maintain backend code standards around structure, typing, testing, error handling and observability, then encode them in tooling so they hold without anyone policing them.
Take on the refactors nobody else can. Untangle the modules that every team is afraid to touch, and land them incrementally without freezing product work.
Keep a live view of code and system health: test coverage where it counts, build and deploy times, flaky tests, dependency drift, latency budgets, the slow database queries that will hurt in six months.
Balance delivering new product surface against paying down the debt worth paying, and be straight with the team about which one a given quarter needs.
Drive collaboration across teams, working with product managers, clinicians, frontend engineers and infrastructure so that architecture decisions hold up against how the product actually gets used.
Provide technical leadership and mentorship to backend engineers, championing best practices and lifting the standard of what the team considers normal.
Deepdive into weird edge cases and solve hard and tiny problems for our users.
8+ years of professional backend engineering experience, with deep expertise in Python and its modern async ecosystem.
Advanced proficiency with FastAPI and Django: async request handling, ORM and SQLAlchemy patterns, background workers and task queues, versioned API design, and zero-downtime migrations.
Proven record architecting backend systems at scale, defining module boundaries, establishing patterns, and creating reusable primitives that speed up product development.
Experience building paved roads for other engineers. Service scaffolds, shared libraries, internal platform tooling, CI/CD pipelines, and the governance that keeps them from rotting once the person who built them moves on.
Demonstrated ability to improve code health on a live codebase: large incremental refactors, deprecation and migration strategy, dependency hygiene, static analysis and type coverage as tools rather than rituals.
Strong distributed systems grounding, including idempotency, retries and backpressure, caching strategy, event-driven patterns, and graceful degradation under load.
Deep PostgreSQL and NoSQL knowledge. Schema design, indexing, query tuning, connection management, and safely changing large live tables. zT T
Strong experience in a monorepo environment, including shared packages, build pipelines, versioning and cross-team collaboration.
Strong grounding in modern testing practices, including Test-Driven Development (TDD), Behavior-Driven Development (BDD), pytest, contract testing, integration testing and load testing.
Fluency with observability tooling such as Datadog: distributed tracing, structured logging, useful dashboards, and alerts people trust rather than mute.
Comfort working with PHI under HIPAA and equivalent regimes, designing for auditability, least privilege and data residency from the start.
Experience using AI-assisted coding tools (for example GitHub Copilot, Claude, Codex) to improve productivity, code quality and architectural exploration.
A focus on fast, high-quality delivery, balancing pragmatic execution with strong testing, observability, performance and security standards.
Natural technical leadership, including mentoring senior engineers, defining technical strategy, driving architectural decisions and improving team-wide engineering practices.
Excellent collaboration and communication skills, especially the writing. Much of this role lands as design docs, review comments and standards other engineers will follow.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
","descriptionPlain":"WE’RE HEIDI\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own backend architecture. Define service boundaries, data ownership and interface contracts across our Python codebase, and make the calls about what becomes a service, what stays a module and what gets merged back.\n\n - Run the design process, not just the designs. Write and review design docs, set the bar for what a proposal needs before it gets built, and give engineers architectural feedback early enough to matter.\n\n - Build the paved road for backend development: service templates, shared libraries, migration tooling, test harnesses, CI pipelines and a local dev setup that works on the first try. Make the right way to build a service the fastest way.\n\n - Set and maintain backend code standards around structure, typing, testing, error handling and observability, then encode them in tooling so they hold without anyone policing them.\n\n - Take on the refactors nobody else can. Untangle the modules that every team is afraid to touch, and land them incrementally without freezing product work.\n\n - Keep a live view of code and system health: test coverage where it counts, build and deploy times, flaky tests, dependency drift, latency budgets, the slow database queries that will hurt in six months.\n\n - Balance delivering new product surface against paying down the debt worth paying, and be straight with the team about which one a given quarter needs.\n\n - Drive collaboration across teams, working with product managers, clinicians, frontend engineers and infrastructure so that architecture decisions hold up against how the product actually gets used.\n\n - Provide technical leadership and mentorship to backend engineers, championing best practices and lifting the standard of what the team considers normal.\n\n - Deepdive into weird edge cases and solve hard and tiny problems for our users.\n \n\n\nWHAT WE’RE LOOKING FOR\n\n - 8+ years of professional backend engineering experience, with deep expertise in Python and its modern async ecosystem.\n\n - Advanced proficiency with FastAPI and Django: async request handling, ORM and SQLAlchemy patterns, background workers and task queues, versioned API design, and zero-downtime migrations.\n\n - Proven record architecting backend systems at scale, defining module boundaries, establishing patterns, and creating reusable primitives that speed up product development.\n\n - Experience building paved roads for other engineers. Service scaffolds, shared libraries, internal platform tooling, CI/CD pipelines, and the governance that keeps them from rotting once the person who built them moves on.\n\n - Demonstrated ability to improve code health on a live codebase: large incremental refactors, deprecation and migration strategy, dependency hygiene, static analysis and type coverage as tools rather than rituals.\n\n - Strong distributed systems grounding, including idempotency, retries and backpressure, caching strategy, event-driven patterns, and graceful degradation under load.\n\n - Deep PostgreSQL and NoSQL knowledge. Schema design, indexing, query tuning, connection management, and safely changing large live tables. zT T\n\n - Strong experience in a monorepo environment, including shared packages, build pipelines, versioning and cross-team collaboration.\n\n - Strong grounding in modern testing practices, including Test-Driven Development (TDD), Behavior-Driven Development (BDD), pytest, contract testing, integration testing and load testing.\n\n - Fluency with observability tooling such as Datadog: distributed tracing, structured logging, useful dashboards, and alerts people trust rather than mute.\n\n - Comfort working with PHI under HIPAA and equivalent regimes, designing for auditability, least privilege and data residency from the start.\n\n - Experience using AI-assisted coding tools (for example GitHub Copilot, Claude, Codex) to improve productivity, code quality and architectural exploration.\n\n - A focus on fast, high-quality delivery, balancing pragmatic execution with strong testing, observability, performance and security standards.\n\n - Natural technical leadership, including mentoring senior engineers, defining technical strategy, driving architectural decisions and improving team-wide engineering practices.\n\n - Excellent collaboration and communication skills, especially the writing. Much of this role lands as design docs, review comments and standards other engineers will follow.\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"4e3532d7-a0e8-48d7-b547-91aa39ceb854","title":"Head of Customer Education","department":"GTM","team":"Success","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Sydney","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-08-11T10:33:49.932+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/4e3532d7-a0e8-48d7-b547-91aa39ceb854","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/4e3532d7-a0e8-48d7-b547-91aa39ceb854/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
The role
This is a once-in-a-lifetime opportunity! We’re hiring a Head of Customer Education to define and scale how healthcare organizations and providers around the world learn, adopt, and succeed with an AI Care Partner.
Reporting to the Head of Customer Success this role sits at the intersection of customer experience, healthcare workflows, enablement, and commercial outcomes. You will work across Customer Success, Support, Product, Sales, and Clinical teams to build education programs that accelerate adoption, improve customer outcomes, support expansion opportunities, and help enterprise customers successfully operationalize Heidi at scale.
This role spans a wide range of healthcare environments and specialties, including hospitals, emergency departments, veterinary, home health, allied health, physiotherapy, mental health, dental, specialist care, and more.
To start, this is a hands-on player-coach role. You won’t just define the education strategy — you’ll help build the operating model, create scalable learning experiences, support strategic enterprise implementations, and develop a global training capability that grows with the business.
What you’ll do
Partner with Customer Success, Product, Clinical, and Enterprise teams to define what successful onboarding, activation, adoption, and workflow integration look like across different healthcare settings and customer segments.
Create and continuously improve eLearning, onboarding pathways, certifications, workshops, videos, guides, and self-serve learning experiences that help customers realize value quickly and confidently adopt Heidi into daily clinical workflows.
Work closely with Customer Success and Enterprise teams to build tailored education and rollout plans for strategic customers, supporting large-scale implementations, change management, workflow redesign, and long-term adoption success.
Help improve customer retention, expansion readiness, product utilization, and implementation success through effective education and operational enablement. Partner with customer-facing teams during strategic enterprise engagements where training and adoption are critical to success.
Manage and coordinate in-field trainers across geographies, including both contractors and full-time team members, ensuring customers receive high-quality and locally relevant training experiences globally.
Establish success metrics, track education effectiveness and customer adoption, and build operational systems that help scale customer education efficiently as Heidi continues to grow globally.
Get into the detail, test and iterate quickly, and turn ideas into practical systems and learning experiences that providers and customer teams actually use.
What you'll need
Experience in Customer Education, Enablement, Customer Success, Implementation, or Learning & Development in a SaaS or healthcare environment
Strong understanding of customer adoption, change management, and operational enablement
Experience building scalable eLearning and customer education programs
Commercial mindset with the ability to connect education outcomes to customer retention, expansion, and long-term value
Practical and hands-on: able to move between strategy and execution without losing momentum
Strong communicator who can bring clarity across technical, operational, and clinical stakeholders
Experience managing trainers, facilitators, or distributed enablement programs is highly valued
Healthcare experience strongly preferred
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\n\n\nIf you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.\n\n\n\nThe role\n\n\n\nThis is a once-in-a-lifetime opportunity! We’re hiring a Head of Customer Education to define and scale how healthcare organizations and providers around the world learn, adopt, and succeed with an AI Care Partner.\n\n\n\nReporting to the Head of Customer Success this role sits at the intersection of customer experience, healthcare workflows, enablement, and commercial outcomes. You will work across Customer Success, Support, Product, Sales, and Clinical teams to build education programs that accelerate adoption, improve customer outcomes, support expansion opportunities, and help enterprise customers successfully operationalize Heidi at scale.\n\n\n\nThis role spans a wide range of healthcare environments and specialties, including hospitals, emergency departments, veterinary, home health, allied health, physiotherapy, mental health, dental, specialist care, and more.\n\n\n\nTo start, this is a hands-on player-coach role. You won’t just define the education strategy — you’ll help build the operating model, create scalable learning experiences, support strategic enterprise implementations, and develop a global training capability that grows with the business.\n\n\n\n \n\nWhat you’ll do \n\n\n\n\nDEFINE CUSTOMER LEARNING AND ADOPTION STRATEGIES\n\n\n\nPartner with Customer Success, Product, Clinical, and Enterprise teams to define what successful onboarding, activation, adoption, and workflow integration look like across different healthcare settings and customer segments.\n\n\n\n\nBUILD SCALABLE EDUCATION PROGRAMS\n\n\n\nCreate and continuously improve eLearning, onboarding pathways, certifications, workshops, videos, guides, and self-serve learning experiences that help customers realize value quickly and confidently adopt Heidi into daily clinical workflows.\n\n\n\n\nDEVELOP ENTERPRISE TRAINING PROGRAMS\n\n\n\nWork closely with Customer Success and Enterprise teams to build tailored education and rollout plans for strategic customers, supporting large-scale implementations, change management, workflow redesign, and long-term adoption success.\n\n\n\n\nDRIVE COMMERCIAL CUSTOMER OUTCOMES\n\n\n\nHelp improve customer retention, expansion readiness, product utilization, and implementation success through effective education and operational enablement. Partner with customer-facing teams during strategic enterprise engagements where training and adoption are critical to success.\n\n\n\n\nBUILD AND MOBILIZE THE GLOBAL TRAINING NETWORK\n\n\n\nManage and coordinate in-field trainers across geographies, including both contractors and full-time team members, ensuring customers receive high-quality and locally relevant training experiences globally.\n\n\n\n\nOWN EDUCATION OPERATIONS AND MEASUREMENT\n\n\n\nEstablish success metrics, track education effectiveness and customer adoption, and build operational systems that help scale customer education efficiently as Heidi continues to grow globally.\n\n\n\n\nBE A BUILDER\n\n\n\nGet into the detail, test and iterate quickly, and turn ideas into practical systems and learning experiences that providers and customer teams actually use.\n\n\n\n \n\nWhat you'll need\n\n - Experience in Customer Education, Enablement, Customer Success, Implementation, or Learning & Development in a SaaS or healthcare environment\n\n - Strong understanding of customer adoption, change management, and operational enablement\n\n - Experience building scalable eLearning and customer education programs\n\n - Commercial mindset with the ability to connect education outcomes to customer retention, expansion, and long-term value\n\n - Practical and hands-on: able to move between strategy and execution without losing momentum\n\n - Strong communicator who can bring clarity across technical, operational, and clinical stakeholders\n\n - Experience managing trainers, facilitators, or distributed enablement programs is highly valued\n\n - Healthcare experience strongly preferred\n\n \n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n\n\nWe take care of you.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"66eead48-384b-4afc-99da-77c886e0fc20","title":"Head of Enterprise Customer Success","department":"GTM","team":"Success","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Sydney","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-08-11T10:38:46.991+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/66eead48-384b-4afc-99da-77c886e0fc20","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/66eead48-384b-4afc-99da-77c886e0fc20/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
The role
Enterprise, hospital and health network customers, is Heidi's fastest-growing segment, and it has reached the size where it needs a dedicated leader rather than a shared responsibility split across other roles.
The foundational processes that fueled our initial growth must now be evolved into a sophisticated, repeatable enterprise customer success ecosystem backed by clear data, robust playbooks, and a world-class team.
What you’ll do
Champion Net Retention, take full accountability across the enterprise portfolio, delivering regular strategic performance updates to executive leadership.
Drive account growth, actively identify and capture organic expansion opportunities within our existing customer base to maximize account value, moving well beyond simple account preservation.
Master the pilot conversion motion, design and manage a seamless pilot conversion motion, ensuring our partners who begin their engagements by piloting our products successfully convert into long-term partnerships for scale.
Meet customer needs. Plan capacity, hire and retain talent, and invest in the team's skills and culture as the segment grows.
Partner with Sales on a single commercial and implementation plan, so every enterprise customer is set up to succeed from the moment the contract is signed, not after something goes wrong.
Run a clear Account Plan and QBR cadence with every enterprise account, so nothing is being managed from memory.
Build and mentor talent, forecast organisational capacity, recruit top-tier Customer Success Managers, and cultivate a high-performance culture focused on continuous skill development to match our growth trajectory.
Bridge the Product Loop, translate frontline enterprise feedback and operational data into clear, actionable insights for our Product and Engineering teams to directly influence the product roadmap.
Collaborate with Support on a clean handoff for every account, and keep a live view of account health once it lands there.
What you'll need
8+ years in customer success or account management, including 3+ years leading a CSM team inside a high-growth B2B SaaS company.
A track record of owning enterprise accounts (large, complex, multi-stakeholder), not a portfolio of small logos.
Experience building CS programs, playbooks, or segmentation from scratch, not just running an existing one.
Fluency in SaaS retention metrics (NRR, GRR, expansion) and comfort with CS or CRM tooling such as Gainsight, Totango, ChurnZero, or Salesforce.
Executive communication skills. You can hold a room with a practitioner and a room with a C-suite equally well.
Experience in healthcare, health-tech, or another regulated industry is a strong plus, not a requirement.
Nice to have
Experience with public health systems or government procurement.
Experience scaling a customer success function across multiple regions.
Clinical or EHR domain knowledge.
30 days: You've mapped the current enterprise journey end to end with clear internal and customer-facing documentation. We have a plan for large-scale rollouts with some of the most prestigious health organizations in the region. We are scoping how to drive NRR and have a plan to do it.
60 days: The team has a documented Account Plan and QBR playbook and a real operating cadence, and you have a first clear view of where retention or expansion is at risk.
90 days: You've presented a capacity and scaling plan to leadership, and enterprise customers can feel the difference in how consistently they're supported. Renewals playbook is in Hubspot and readable dashboards.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\n\n\nIf you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.\n\n\n\nThe role\n\nEnterprise, hospital and health network customers, is Heidi's fastest-growing segment, and it has reached the size where it needs a dedicated leader rather than a shared responsibility split across other roles. \n\n\n\nThe foundational processes that fueled our initial growth must now be evolved into a sophisticated, repeatable enterprise customer success ecosystem backed by clear data, robust playbooks, and a world-class team.\n\n \n\nWhat you’ll do \n\n\n\nChampion Net Retention, take full accountability across the enterprise portfolio, delivering regular strategic performance updates to executive leadership.\n\n\n\nDrive account growth, actively identify and capture organic expansion opportunities within our existing customer base to maximize account value, moving well beyond simple account preservation.\n\n\n\nMaster the pilot conversion motion, design and manage a seamless pilot conversion motion, ensuring our partners who begin their engagements by piloting our products successfully convert into long-term partnerships for scale.\n\n\n\nMeet customer needs. Plan capacity, hire and retain talent, and invest in the team's skills and culture as the segment grows.\n\n\n\nPartner with Sales on a single commercial and implementation plan, so every enterprise customer is set up to succeed from the moment the contract is signed, not after something goes wrong.\n\n\n\nRun a clear Account Plan and QBR cadence with every enterprise account, so nothing is being managed from memory.\n\n\n\nBuild and mentor talent, forecast organisational capacity, recruit top-tier Customer Success Managers, and cultivate a high-performance culture focused on continuous skill development to match our growth trajectory.\n\n\n\n Bridge the Product Loop, translate frontline enterprise feedback and operational data into clear, actionable insights for our Product and Engineering teams to directly influence the product roadmap.\n\n\n\nCollaborate with Support on a clean handoff for every account, and keep a live view of account health once it lands there.\n\n\n\n \n\nWhat you'll need\n\n - 8+ years in customer success or account management, including 3+ years leading a CSM team inside a high-growth B2B SaaS company.\n\n - A track record of owning enterprise accounts (large, complex, multi-stakeholder), not a portfolio of small logos.\n\n - Experience building CS programs, playbooks, or segmentation from scratch, not just running an existing one.\n\n - Fluency in SaaS retention metrics (NRR, GRR, expansion) and comfort with CS or CRM tooling such as Gainsight, Totango, ChurnZero, or Salesforce.\n\n - Executive communication skills. You can hold a room with a practitioner and a room with a C-suite equally well.\n\n - Experience in healthcare, health-tech, or another regulated industry is a strong plus, not a requirement.\n\n\n\nNice to have\n\n - Experience with public health systems or government procurement.\n\n - Experience scaling a customer success function across multiple regions.\n\n - Clinical or EHR domain knowledge.\n\n\n\n\nWHAT SUCCESS LOOKS LIKE\n\n\n\n30 days: You've mapped the current enterprise journey end to end with clear internal and customer-facing documentation. We have a plan for large-scale rollouts with some of the most prestigious health organizations in the region. We are scoping how to drive NRR and have a plan to do it.\n\n\n\n60 days: The team has a documented Account Plan and QBR playbook and a real operating cadence, and you have a first clear view of where retention or expansion is at risk.\n\n\n\n90 days: You've presented a capacity and scaling plan to leadership, and enterprise customers can feel the difference in how consistently they're supported. Renewals playbook is in Hubspot and readable dashboards.\n\n\n\n \n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n\n\nWe take care of you.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"31e03395-c3a1-46c3-955c-ed9f50c2e8d7","title":"Design Quality Engineer","department":"Legal, Regulatory & Compliance","team":"Legal","employmentType":"FullTime","location":"Sydney","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Melbourne","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}}}],"publishedAt":"2026-08-12T06:20:50.533+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/31e03395-c3a1-46c3-955c-ed9f50c2e8d7","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/31e03395-c3a1-46c3-955c-ed9f50c2e8d7/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The Role
What you’ll do
As our Design Quality & Compliance Engineer, you’ll sit at the heart of Heidi’s mission to make world-class care faster and safer through intelligent, compliant technology. Reporting into the Legal & Regulatory Affairs team, but working day-to-day within Engineering, you’ll be the key link ensuring our agile software development practices remain fully aligned with global medical device and information security standards.
Your core mission is to help ensure that our software design and development activities meet global medical device requirements, leading the practical implementation of IEC 62304 (software lifecycle), ISO 14971 (risk management), and ISO 13485 (quality management systems) within an agile, iterative environment. You’ll help shape how design inputs, verification, validation, and risk controls are captured, reviewed, and evidenced.
This is a hybrid role for someone who can masterfully implement compliance within a modern, agile software culture, enabling engineering teams to build quickly and safely, while ensuring every release stands up to regulatory scrutiny.
What you'll do
Drive Medical Device Design Control Processes
Lead the implementation and continuous improvement of design control processes across the software lifecycle in alignment with IEC 62304, ISO 14971, and ISO 13485.
Partner with engineers and product managers to ensure requirements, risk controls, verification, and validation activities are clearly defined, documented, and traceable.
Support the creation and maintenance of technical documentation, including requirements specifications, risk management files, verification reports, and change records.
Support external ISO 13485 and Notified Body audits, with a focus on Design and Development aspects.
Champion compliance in software development by translating complex and opaque IEC/ISO standards into clear, actionable processes that engineering teams can follow.
What we will look for
SaMD Experience: Prior experience working on Software as a Medical Device (SaMD) or other regulated healthtech products, ideally in a start-up or scale-up environment.
Standards: Strong working knowledge of standards such as IEC 62304, ISO 14971, and ISO 27001, and the ability to apply these in practical, developer-friendly ways.
Technical Skills: A solid understanding of technical security domains, including cloud security, access control, network security, and secure software development lifecycles.
Proactive & Detail-Oriented: A commitment to quality and the ability to drive tasks to completion in a fast-paced, high-growth environment.
Collaboration & Communication: Excellent communication skills, enabling you to work effectively with internal teams (engineers, product) and manage external partners (auditors, customers).
A Bachelor’s degree or higher in a relevant scientific, engineering, regulatory, legal, or governance discipline is a plus.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
","descriptionPlain":"We’re Heidi.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\nThe Role\n\n \n\nWhat you’ll do \n\nAs our Design Quality & Compliance Engineer, you’ll sit at the heart of Heidi’s mission to make world-class care faster and safer through intelligent, compliant technology. Reporting into the Legal & Regulatory Affairs team, but working day-to-day within Engineering, you’ll be the key link ensuring our agile software development practices remain fully aligned with global medical device and information security standards.\n\nYour core mission is to help ensure that our software design and development activities meet global medical device requirements, leading the practical implementation of IEC 62304 (software lifecycle), ISO 14971 (risk management), and ISO 13485 (quality management systems) within an agile, iterative environment. You’ll help shape how design inputs, verification, validation, and risk controls are captured, reviewed, and evidenced.\n\nThis is a hybrid role for someone who can masterfully implement compliance within a modern, agile software culture, enabling engineering teams to build quickly and safely, while ensuring every release stands up to regulatory scrutiny.\n\n \n\nWhat you'll do\n\nDrive Medical Device Design Control Processes\n\n - Lead the implementation and continuous improvement of design control processes across the software lifecycle in alignment with IEC 62304, ISO 14971, and ISO 13485.\n\n - Partner with engineers and product managers to ensure requirements, risk controls, verification, and validation activities are clearly defined, documented, and traceable.\n\n - Support the creation and maintenance of technical documentation, including requirements specifications, risk management files, verification reports, and change records.\n\n - Support external ISO 13485 and Notified Body audits, with a focus on Design and Development aspects.\n\n - Champion compliance in software development by translating complex and opaque IEC/ISO standards into clear, actionable processes that engineering teams can follow.\n \n \n\nWhat we will look for\n\n - SaMD Experience: Prior experience working on Software as a Medical Device (SaMD) or other regulated healthtech products, ideally in a start-up or scale-up environment.\n\n - Standards: Strong working knowledge of standards such as IEC 62304, ISO 14971, and ISO 27001, and the ability to apply these in practical, developer-friendly ways.\n\n - Technical Skills: A solid understanding of technical security domains, including cloud security, access control, network security, and secure software development lifecycles.\n\n - Proactive & Detail-Oriented: A commitment to quality and the ability to drive tasks to completion in a fast-paced, high-growth environment.\n\n - Collaboration & Communication: Excellent communication skills, enabling you to work effectively with internal teams (engineers, product) and manage external partners (auditors, customers).\n\n - A Bachelor’s degree or higher in a relevant scientific, engineering, regulatory, legal, or governance discipline is a plus.\n\n \n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n\n\nWe take care of you.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"391fe188-6b95-4aa1-bf46-22d8bceb9f4b","title":"Design Quality Engineer","department":"Legal, Regulatory & Compliance","team":"Legal","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Berlin, Germany","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}}},{"location":"Paris, France","address":{"postalAddress":{"addressRegion":"Paris","addressCountry":"France","addressLocality":""}}}],"publishedAt":"2026-08-12T06:23:44.759+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/391fe188-6b95-4aa1-bf46-22d8bceb9f4b","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/391fe188-6b95-4aa1-bf46-22d8bceb9f4b/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The Role
What you’ll do
As our Design Quality & Compliance Engineer, you’ll sit at the heart of Heidi’s mission to make world-class care faster and safer through intelligent, compliant technology. Reporting into the Legal & Regulatory Affairs team, but working day-to-day within Engineering, you’ll be the key link ensuring our agile software development practices remain fully aligned with global medical device and information security standards.
Your core mission is to help ensure that our software design and development activities meet global medical device requirements, leading the practical implementation of IEC 62304 (software lifecycle), ISO 14971 (risk management), and ISO 13485 (quality management systems) within an agile, iterative environment. You’ll help shape how design inputs, verification, validation, and risk controls are captured, reviewed, and evidenced.
This is a hybrid role for someone who can masterfully implement compliance within a modern, agile software culture, enabling engineering teams to build quickly and safely, while ensuring every release stands up to regulatory scrutiny.
What you'll do
Drive Medical Device Design Control Processes
Lead the implementation and continuous improvement of design control processes across the software lifecycle in alignment with IEC 62304, ISO 14971, and ISO 13485.
Partner with engineers and product managers to ensure requirements, risk controls, verification, and validation activities are clearly defined, documented, and traceable.
Support the creation and maintenance of technical documentation, including requirements specifications, risk management files, verification reports, and change records.
Support external ISO 13485 and Notified Body audits, with a focus on Design and Development aspects.
Champion compliance in software development by translating complex and opaque IEC/ISO standards into clear, actionable processes that engineering teams can follow.
What we will look for
SaMD Experience: Prior experience working on Software as a Medical Device (SaMD) or other regulated healthtech products, ideally in a start-up or scale-up environment.
Standards: Strong working knowledge of standards such as IEC 62304, ISO 14971, and ISO 27001, and the ability to apply these in practical, developer-friendly ways.
Technical Skills: A solid understanding of technical security domains, including cloud security, access control, network security, and secure software development lifecycles.
Proactive & Detail-Oriented: A commitment to quality and the ability to drive tasks to completion in a fast-paced, high-growth environment.
Collaboration & Communication: Excellent communication skills, enabling you to work effectively with internal teams (engineers, product) and manage external partners (auditors, customers).
A Bachelor’s degree or higher in a relevant scientific, engineering, regulatory, legal, or governance discipline is a plus.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year,
Recharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.
","descriptionPlain":"We’re Heidi.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n \n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n \n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n \n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n \n\nIf you want to join us in doing work worth shipping, jump in.\n\n \n\nThe Role\n\n \n\nWhat you’ll do \n\nAs our Design Quality & Compliance Engineer, you’ll sit at the heart of Heidi’s mission to make world-class care faster and safer through intelligent, compliant technology. Reporting into the Legal & Regulatory Affairs team, but working day-to-day within Engineering, you’ll be the key link ensuring our agile software development practices remain fully aligned with global medical device and information security standards.\n\nYour core mission is to help ensure that our software design and development activities meet global medical device requirements, leading the practical implementation of IEC 62304 (software lifecycle), ISO 14971 (risk management), and ISO 13485 (quality management systems) within an agile, iterative environment. You’ll help shape how design inputs, verification, validation, and risk controls are captured, reviewed, and evidenced.\n\nThis is a hybrid role for someone who can masterfully implement compliance within a modern, agile software culture, enabling engineering teams to build quickly and safely, while ensuring every release stands up to regulatory scrutiny.\n\n \n\nWhat you'll do\n\nDrive Medical Device Design Control Processes\n\n - Lead the implementation and continuous improvement of design control processes across the software lifecycle in alignment with IEC 62304, ISO 14971, and ISO 13485.\n\n - Partner with engineers and product managers to ensure requirements, risk controls, verification, and validation activities are clearly defined, documented, and traceable.\n\n - Support the creation and maintenance of technical documentation, including requirements specifications, risk management files, verification reports, and change records.\n\n - Support external ISO 13485 and Notified Body audits, with a focus on Design and Development aspects.\n\n - Champion compliance in software development by translating complex and opaque IEC/ISO standards into clear, actionable processes that engineering teams can follow.\n \n \n\nWhat we will look for\n\n - SaMD Experience: Prior experience working on Software as a Medical Device (SaMD) or other regulated healthtech products, ideally in a start-up or scale-up environment.\n\n - Standards: Strong working knowledge of standards such as IEC 62304, ISO 14971, and ISO 27001, and the ability to apply these in practical, developer-friendly ways.\n\n - Technical Skills: A solid understanding of technical security domains, including cloud security, access control, network security, and secure software development lifecycles.\n\n - Proactive & Detail-Oriented: A commitment to quality and the ability to drive tasks to completion in a fast-paced, high-growth environment.\n\n - Collaboration & Communication: Excellent communication skills, enabling you to work effectively with internal teams (engineers, product) and manage external partners (auditors, customers).\n\n - A Bachelor’s degree or higher in a relevant scientific, engineering, regulatory, legal, or governance discipline is a plus.\n\n \n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n \n\nWhy Heidi?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n \n\nWe take care of you.\n\nWe offer comprehensive private medical and dental cover through Bupa, 24/7 mental health, coaching and wellbeing support through Sonder, a £100/month Healthy Heidi's wellness stipend, a £500 home office budget, a £700 annual learning and development budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, up to four weeks of work from anywhere per year, \n\nRecharge Days after major milestones and busy periods, 10 days per year of clinical leave for eligible clinical roles, and a hybrid working environment with 3 days in the office.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"1e1d9ce4-1d62-4175-ba3b-cceb7e4cd2ef","title":"Engineering Lead - Developer Platform","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Sydney","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-08-12T13:08:11.277+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1e1d9ce4-1d62-4175-ba3b-cceb7e4cd2ef","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1e1d9ce4-1d62-4175-ba3b-cceb7e4cd2ef/application","descriptionHtml":"We’re Heidi
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The role
A clinician mid-visit does not care which region an availability zone sits in. They care that Heidi is there when they press record, and that the note is waiting when they finish. Two million patient visits a week now depend on that being true.
This role leads the team that makes it true. You'll own Heidi's cloud platform and our reliability practice as one function: the infrastructure everything runs on, the SLOs we hold ourselves to, the on-call rotation that answers when they slip, and the tooling that lets every engineer at Heidi ship without filing a ticket. You'll lead a small team of cloud and reliability engineers, and you'll still be close enough to the systems to be useful at 3am.
What you’ll do
Lead and grow the foundations team covering build, deploy, frontend platform and backend platform. Set direction, run hiring, coach engineers through hard technical calls and keep the team's work legible to the product teams it serves.
Own the path from commit to production: build times, test reliability, preview environments, feature flags, canary and staged rollouts and rollback paths that get exercised before they're needed. Move deployment frequency and change lead time without moving change failure rate.
Set the frontend foundations. The component library and design system implementation, app shell and routing, state and data-fetching patterns, plus bundle size and client performance budgets that hold as the surface area grows.
Set the backend foundations. Service scaffolding, shared libraries, API and schema conventions, data access patterns, background jobs and the test infrastructure underneath all of it. Make the standard path the fast one so teams stop inventing their own.
Kill the flaky test, the 40-minute CI run and the deploy that needs a human babysitter. Treat developer experience as a product with real users, a roadmap and metrics you report on honestly.
Partner with the Release Manager, the cloud and reliability team and engineering leads across product. Foundations only land when the teams building on them helped make the call.
What you'll need
Significant experience owning developer platform, build and release, or core frontend and backend infrastructure, including time leading engineers. A regulated environment (healthcare, fintech, clinical technology) is a strong plus.
Deep, current, hands-on skill on both sides of the stack: modern TypeScript and React, a major backend language and framework, and the CI/CD tooling, monorepo and build systems that hold them together.
A record of making other engineers faster, with numbers behind it. CI times cut, flake rates driven down, release frequency raised, onboarding shortened.
Judgment about migrations. You've moved a large codebase onto a new framework, build system or API pattern incrementally, without a two-quarter freeze and without leaving it half-finished.
A service mindset toward product engineers. You measure the platform by whether it makes other teams faster, not by how elegant it is.
Comfort with the guardrails that come with clinical data: change control, audit trails and code review standards that hold up under a customer security review.
Other things to note
This role is in-office in Sydney or Melbourne. We believe in the energy and focus of being in the room together.
You'll be in the on-call rotation you design. Leaders here carry the pager.
You'll work closely with the Head of Engineering, Security and product engineering leads, with real influence over how Heidi runs globally.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
","descriptionPlain":"We’re Heidi\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\nThe role\n\nA clinician mid-visit does not care which region an availability zone sits in. They care that Heidi is there when they press record, and that the note is waiting when they finish. Two million patient visits a week now depend on that being true.\n\nThis role leads the team that makes it true. You'll own Heidi's cloud platform and our reliability practice as one function: the infrastructure everything runs on, the SLOs we hold ourselves to, the on-call rotation that answers when they slip, and the tooling that lets every engineer at Heidi ship without filing a ticket. You'll lead a small team of cloud and reliability engineers, and you'll still be close enough to the systems to be useful at 3am.\n\n \n\nWhat you’ll do \n\n - Lead and grow the foundations team covering build, deploy, frontend platform and backend platform. Set direction, run hiring, coach engineers through hard technical calls and keep the team's work legible to the product teams it serves.\n\n - Own the path from commit to production: build times, test reliability, preview environments, feature flags, canary and staged rollouts and rollback paths that get exercised before they're needed. Move deployment frequency and change lead time without moving change failure rate.\n\n - Set the frontend foundations. The component library and design system implementation, app shell and routing, state and data-fetching patterns, plus bundle size and client performance budgets that hold as the surface area grows.\n\n - Set the backend foundations. Service scaffolding, shared libraries, API and schema conventions, data access patterns, background jobs and the test infrastructure underneath all of it. Make the standard path the fast one so teams stop inventing their own.\n\n - Kill the flaky test, the 40-minute CI run and the deploy that needs a human babysitter. Treat developer experience as a product with real users, a roadmap and metrics you report on honestly.\n\n - Partner with the Release Manager, the cloud and reliability team and engineering leads across product. Foundations only land when the teams building on them helped make the call.\n\nWhat you'll need\n\n - Significant experience owning developer platform, build and release, or core frontend and backend infrastructure, including time leading engineers. A regulated environment (healthcare, fintech, clinical technology) is a strong plus.\n\n - Deep, current, hands-on skill on both sides of the stack: modern TypeScript and React, a major backend language and framework, and the CI/CD tooling, monorepo and build systems that hold them together.\n\n - A record of making other engineers faster, with numbers behind it. CI times cut, flake rates driven down, release frequency raised, onboarding shortened.\n\n - Judgment about migrations. You've moved a large codebase onto a new framework, build system or API pattern incrementally, without a two-quarter freeze and without leaving it half-finished.\n\n - A service mindset toward product engineers. You measure the platform by whether it makes other teams faster, not by how elegant it is.\n\n - Comfort with the guardrails that come with clinical data: change control, audit trails and code review standards that hold up under a customer security review.\n\nOther things to note\n\n - This role is in-office in Sydney or Melbourne. We believe in the energy and focus of being in the room together.\n\n - You'll be in the on-call rotation you design. Leaders here carry the pager.\n\n - You'll work closely with the Head of Engineering, Security and product engineering leads, with real influence over how Heidi runs globally.\n\n \n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"0253c879-0267-43c8-99f5-e62c810cc0af","title":"Mid Level AI Models Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Sydney","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-08-21T08:52:23.873+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/0253c879-0267-43c8-99f5-e62c810cc0af","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/0253c879-0267-43c8-99f5-e62c810cc0af/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
We help enterprise customers build AI systems tailored to their specific work. Our goal is to deliver better economics than relying solely on closed-source models such as Claude, Gemini, and OpenAI.
You will work across model customisation, deployment, agent systems, and customer delivery. We do not expect one person to specialise in everything. You should bring strong experience in at least two of these areas and be comfortable collaborating across the others.
As a mid level engineer you will be working independently and confidently owning delivery across:
Model customisation
Turn customer use cases into training and evaluation plans.
Select suitable data, models, and training approaches.
Fine-tune and evaluate models for specialised domains.
Improve quality based on testing and production feedback.
Deployment and inference
Design cost-effective cloud or on-prem deployment approaches.
Select suitable infrastructure and serving configurations.
Improve reliability, latency, and operating cost.
Build monitoring, backup, and recovery processes.
Agent systems
Build agent workflows around language models.
Connect models with customer data, tools, and existing systems.
Add the controls and observability needed for production use.
Customer delivery
Work with customers to understand their requirements and constraints.
Explain trade-offs between quality, cost, privacy, and complexity.
Help take solutions from early discovery through production launch.
Strong experience in at least two of the areas above.
Practical experience building or operating production AI systems.
Solid software engineering or machine learning engineering skills.
Familiarity with open-weight language models and the modern LLM ecosystem.
Good judgement when balancing model quality, cost, latency, and reliability.
The ability to work through ambiguous technical and customer requirements.
Clear communication with both technical and non-technical stakeholders.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see.
We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health.
You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WE’RE HEIDI.\n\n \n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.\n\n \n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.\n\n \n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\n \n\nIf you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.\n\n\n\n\nTHE ROLE\n\n\n\nWe help enterprise customers build AI systems tailored to their specific work. Our goal is to deliver better economics than relying solely on closed-source models such as Claude, Gemini, and OpenAI.\n\n\nYou will work across model customisation, deployment, agent systems, and customer delivery. We do not expect one person to specialise in everything. You should bring strong experience in at least two of these areas and be comfortable collaborating across the others.\n\n\n\n\nWHAT YOU WILL DO\n\n\n\nAs a mid level engineer you will be working independently and confidently owning delivery across:\n\n\n\nModel customisation\n\n - Turn customer use cases into training and evaluation plans.\n\n - Select suitable data, models, and training approaches.\n\n - Fine-tune and evaluate models for specialised domains.\n\n - Improve quality based on testing and production feedback.\n\n\n\nDeployment and inference\n\n - Design cost-effective cloud or on-prem deployment approaches.\n\n - Select suitable infrastructure and serving configurations.\n\n - Improve reliability, latency, and operating cost.\n\n - Build monitoring, backup, and recovery processes.\n\n\n\nAgent systems\n\n - Build agent workflows around language models.\n\n - Connect models with customer data, tools, and existing systems.\n\n - Add the controls and observability needed for production use.\n\n\n\nCustomer delivery\n\n - Work with customers to understand their requirements and constraints.\n\n - Explain trade-offs between quality, cost, privacy, and complexity.\n\n - Help take solutions from early discovery through production launch.\n\n\n\n\nWHAT WE WILL LOOK FOR\n\n - Strong experience in at least two of the areas above.\n\n - Practical experience building or operating production AI systems.\n\n - Solid software engineering or machine learning engineering skills.\n\n - Familiarity with open-weight language models and the modern LLM ecosystem.\n\n - Good judgement when balancing model quality, cost, latency, and reliability.\n\n - The ability to work through ambiguous technical and customer requirements.\n\n - Clear communication with both technical and non-technical stakeholders.\n\n\n\n\nHOW WE SHOW UP\n\n \n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n \n\nWhy Heidi?\n\n \n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. \n\n \n\nWe’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. \n\n \n\nYou're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n \n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. \n\n \n\nThe work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n \n\nWe take care of you.\n\n \n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\n \n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"f2a33fd0-e4bc-4e0b-84e3-c136a32af0ab","title":"Senior AI Models Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Sydney","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-08-21T08:55:04.704+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/f2a33fd0-e4bc-4e0b-84e3-c136a32af0ab","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/f2a33fd0-e4bc-4e0b-84e3-c136a32af0ab/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
We help enterprise customers build AI systems tailored to their specific work. Our goal is to deliver better economics than relying solely on closed-source models such as Claude, Gemini, and OpenAI.
You will work across model customisation, deployment, agent systems, and customer delivery. We do not expect one person to specialise in everything. You should bring strong experience in at least two of these areas and be comfortable collaborating across the others.
As a Senior, you will own system design, technical decisions and customer outcomes. Your responsibilities will include:
Model customisation
Turn customer use cases into training and evaluation plans.
Select suitable data, models, and training approaches.
Fine-tune and evaluate models for specialised domains.
Improve quality based on testing and production feedback.
Deployment and inference
Design cost-effective cloud or on-prem deployment approaches.
Select suitable infrastructure and serving configurations.
Improve reliability, latency, and operating cost.
Build monitoring, backup, and recovery processes.
Agent systems
Build agent workflows around language models.
Connect models with customer data, tools, and existing systems.
Add the controls and observability needed for production use.
Customer delivery
Work with customers to understand their requirements and constraints.
Explain trade-offs between quality, cost, privacy, and complexity.
Help take solutions from early discovery through production launch.
Strong experience in at least two of the areas above.
Practical experience building or operating production AI systems.
Solid software engineering or machine learning engineering skills.
Familiarity with open-weight language models and the modern LLM ecosystem.
Good judgement when balancing model quality, cost, latency, and reliability.
The ability to work through ambiguous technical and customer requirements.
Clear communication with both technical and non-technical stakeholders.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see.
We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health.
You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WE’RE HEIDI.\n\n \n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.\n\n \n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.\n\n \n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\n \n\nIf you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.\n\n \n\n\nTHE ROLE\n\n \n\nWe help enterprise customers build AI systems tailored to their specific work. Our goal is to deliver better economics than relying solely on closed-source models such as Claude, Gemini, and OpenAI.\n\n\nYou will work across model customisation, deployment, agent systems, and customer delivery. We do not expect one person to specialise in everything. You should bring strong experience in at least two of these areas and be comfortable collaborating across the others.\n\n \n\n\nWHAT YOU WILL DO\n\n \n\nAs a Senior, you will own system design, technical decisions and customer outcomes. Your responsibilities will include:\n\n \n\nModel customisation\n\n - Turn customer use cases into training and evaluation plans.\n\n - Select suitable data, models, and training approaches.\n\n - Fine-tune and evaluate models for specialised domains.\n\n - Improve quality based on testing and production feedback.\n\n \n\nDeployment and inference\n\n - Design cost-effective cloud or on-prem deployment approaches.\n\n - Select suitable infrastructure and serving configurations.\n\n - Improve reliability, latency, and operating cost.\n\n - Build monitoring, backup, and recovery processes.\n\n \n\nAgent systems\n\n - Build agent workflows around language models.\n\n - Connect models with customer data, tools, and existing systems.\n\n - Add the controls and observability needed for production use.\n\n \n\nCustomer delivery\n\n - Work with customers to understand their requirements and constraints.\n\n - Explain trade-offs between quality, cost, privacy, and complexity.\n\n - Help take solutions from early discovery through production launch.\n\n \n\n\nWHAT WE WILL LOOK FOR\n\n - Strong experience in at least two of the areas above.\n\n - Practical experience building or operating production AI systems.\n\n - Solid software engineering or machine learning engineering skills.\n\n - Familiarity with open-weight language models and the modern LLM ecosystem.\n\n - Good judgement when balancing model quality, cost, latency, and reliability.\n\n - The ability to work through ambiguous technical and customer requirements.\n\n - Clear communication with both technical and non-technical stakeholders.\n\n \n\n\nHOW WE SHOW UP\n\n \n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n \n\nWhy Heidi?\n\n \n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. \n\n \n\nWe’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. \n\n \n\nYou're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n \n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. \n\n \n\nThe work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n \n\nWe take care of you.\n\n \n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\n \n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"a6ab283e-d27b-4066-af79-cce362985d3e","title":"FP&A Analyst ","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Sydney","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Melbourne","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}}}],"publishedAt":"2026-09-09T04:42:10.045+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/a6ab283e-d27b-4066-af79-cce362985d3e","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/a6ab283e-d27b-4066-af79-cce362985d3e/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
FP&A and Strategic Finance
Build and maintain financial models for growth investment, commercial planning and leadership decisions, including capital use, timing, returns, cash impact and operating readiness.
Analyse revenue, sales efficiency, customer cohorts, payback, cash impact and operating performance, surfacing trade-offs across growth, spend, cash and operational capacity.
Support annual planning, quarterly forecasting and in-cycle performance reviews, partnering with commercial and operational teams to improve driver understanding and forecast accuracy.
Own investor reporting, including recurring updates, KPI and financial packs, and coordination of inputs across Finance, Data and Commercial teams.
Revenue Funding Facility
Own the revenue funding facility operating rhythm, from monthly reporting and quarterly lender reviews through to annual renewal planning. Embed facility requirements into dashboards, controls, calendars and business-as-usual processes.
Maintain the revenue funding facility model, including eligible revenue, covenant headroom and downside scenarios, and ensure inputs are accurate and reconciled across Finance, Data, Legal and Commercial teams.
Prepare and submit lender reporting packs, drawdown requests and supporting analysis, while coordinating amendments, renewals, diligence and new funding capacity.
Manage lender and advisor relationships; and surface risks, opportunities and decision-ready recommendations early.
2–4+ years in investment banking, transaction services, private equity, consulting or a similarly analytical role
Strong financial modelling skills and comfort working with imperfect or evolving data
Experience supporting funding, capital allocation, investor, lender or board-facing analysis
Strong commercial judgement and curiosity about what drives performance in a high-growth business
Understanding of SaaS metrics such as ARR, retention, payback, sales efficiency and cohort performance
Good working knowledge of cash forecasting, AR, collections, and working capital
High attention to detail and comfort owning work with clear deadlines
Clear written and verbal communication — able to turn complexity into simple, decision-ready outputs
Strong cross-functional operating style across Finance and non-finance teams
Bias to action: you can build the model, chase the inputs, document the process and explain the recommendation
Attitude is more important than ticking every box. If you are a hungry, highly motivated operator who has a knack for problem solving, building relationships and learning quickly, we want to hear from you.
Exposure to funding processes, debt facilities, venture debt, revenue-based financing, investor reporting or capital markets work
Experience with multi-market or multi-entity finance operations
Experience improving collections, billing or revenue operations processes
Exposure to BI tooling, SQL, Databricks, RevOps systems or modern finance tools
Experience supporting growth investment cases, commercial planning or board / leadership reporting
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\n\n\nIf you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.\n\n\n\n\nWHAT YOU’LL DO\n\nFP&A and Strategic Finance\n\n - Build and maintain financial models for growth investment, commercial planning and leadership decisions, including capital use, timing, returns, cash impact and operating readiness.\n\n - Analyse revenue, sales efficiency, customer cohorts, payback, cash impact and operating performance, surfacing trade-offs across growth, spend, cash and operational capacity.\n\n - Support annual planning, quarterly forecasting and in-cycle performance reviews, partnering with commercial and operational teams to improve driver understanding and forecast accuracy.\n\n - Own investor reporting, including recurring updates, KPI and financial packs, and coordination of inputs across Finance, Data and Commercial teams.\n\nRevenue Funding Facility\n\n - Own the revenue funding facility operating rhythm, from monthly reporting and quarterly lender reviews through to annual renewal planning. Embed facility requirements into dashboards, controls, calendars and business-as-usual processes.\n\n - Maintain the revenue funding facility model, including eligible revenue, covenant headroom and downside scenarios, and ensure inputs are accurate and reconciled across Finance, Data, Legal and Commercial teams.\n\n - Prepare and submit lender reporting packs, drawdown requests and supporting analysis, while coordinating amendments, renewals, diligence and new funding capacity.\n\n - Manage lender and advisor relationships; and surface risks, opportunities and decision-ready recommendations early.\n \n \n\n\nWHAT WE’RE LOOKING FOR\n\n - 2–4+ years in investment banking, transaction services, private equity, consulting or a similarly analytical role\n\n - Strong financial modelling skills and comfort working with imperfect or evolving data\n\n - Experience supporting funding, capital allocation, investor, lender or board-facing analysis\n\n - Strong commercial judgement and curiosity about what drives performance in a high-growth business\n\n - Understanding of SaaS metrics such as ARR, retention, payback, sales efficiency and cohort performance\n\n - Good working knowledge of cash forecasting, AR, collections, and working capital\n\n - High attention to detail and comfort owning work with clear deadlines\n\n - Clear written and verbal communication — able to turn complexity into simple, decision-ready outputs\n\n - Strong cross-functional operating style across Finance and non-finance teams\n\n - Bias to action: you can build the model, chase the inputs, document the process and explain the recommendation\n\nAttitude is more important than ticking every box. If you are a hungry, highly motivated operator who has a knack for problem solving, building relationships and learning quickly, we want to hear from you.\n\n\n\n\nNICE TO HAVE\n\n - Exposure to funding processes, debt facilities, venture debt, revenue-based financing, investor reporting or capital markets work\n\n - Experience with multi-market or multi-entity finance operations\n\n - Experience improving collections, billing or revenue operations processes\n\n - Exposure to BI tooling, SQL, Databricks, RevOps systems or modern finance tools\n\n - Experience supporting growth investment cases, commercial planning or board / leadership reporting\n\n\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\n\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n\n\nWe take care of you.\n\n\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"67bf789b-e6bb-4429-93f6-9e0d81c0d5fe","title":"Director of Product Marketing","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"New York","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-25T21:40:42.755+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/67bf789b-e6bb-4429-93f6-9e0d81c0d5fe","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/67bf789b-e6bb-4429-93f6-9e0d81c0d5fe/application","descriptionHtml":"Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
Heidi is building a platform of clinical AI tools designed to support clinicians across their workflows, and we’re looking for a Director of Product Marketing to shape how those products are positioned, launched, and brought to market.
You’ll own positioning, messaging, go-to-market strategy, and sales enablement across Heidi’s most important products and launches. You’ll work closely with Product, Sales, and Marketing to understand what we’re building, what customers care about, and what wins in the market.
This is a senior individual contributor role for someone equally comfortable setting the strategy and executing it. You’ll bring a strong point of view while staying hands-on enough to talk to customers, write the messaging, build a launch plan, or sharpen the story for an important sales opportunity.
Your mandate: make Heidi’s products successful in the market – from how we position and launch them to how we help Sales win.
Own positioning and messaging
Own positioning and messaging across Heidi’s product suite, defining what each product does, who it’s for, the problem it solves, and why it wins.
Build messaging for Heidi’s key audiences, from clinicians to clinical, operational, IT, and executive buyers.
Turn product capabilities, customer outcomes, and competitive differentiation into messaging used across campaigns, launches, sales materials, demos, and the website.
Lead product go-to-market
Own GTM strategy for major product launches, including target audience, positioning, launch plan, sales readiness, adoption, and measures of success.
Partner with Product early to bring customer, competitive, and commercial insight into what we build, who we build it for, and how we bring it to market.
Drive cross-functional launch execution and use adoption, customer feedback, and commercial performance to inform what comes next.
Own customer and market intelligence
Build a strong point of view on Heidi’s customers, buyers, competitors, and the clinical AI market.
Own customer research, win/loss analysis, and competitive intelligence, including competitive positioning and battlecards.
Turn those insights into recommendations that shape product, positioning, and GTM strategy.
Help Sales win
Own the core product marketing materials Sales needs to sell Heidi, including pitch decks, product collateral, solution briefs, and demo narratives.
Stay close to the field to understand what resonates, where deals get stuck, and what buyers need to believe to choose Heidi.
Turn customer outcomes into credible proof, including case studies, ROI stories, references, and validated proof points.
Support strategic deals with tailored messaging, competitive positioning, and objection handling.
7+ years of product marketing experience, ideally in B2B SaaS, AI, healthcare, or another complex technology category.
A track record of independently owning positioning, messaging, and go-to-market strategy from development through execution.
Experience working closely with Product and Sales to launch products, influence product strategy, and support complex sales motions.
Exceptional writing and storytelling skills, with the ability to make complex products clear, differentiated, and compelling.
Strong customer and commercial instincts, with experience using customer research, market insights, and performance data to make decisions.
Comfortable operating as a senior IC: setting direction, influencing across teams, and producing the work yourself.
Comfortable moving quickly, making decisions with imperfect information, and operating in a high-growth environment.
Bonus points
Experience in healthcare, health tech, or clinical software.
Experience bringing AI products to market.
Experience selling into health systems or other complex enterprise organizations.
In your first year:
Heidi has clear, differentiated positioning across its priority products and audiences.
Major product launches have a repeatable GTM approach and drive adoption and commercial impact.
Sales has the messaging, competitive intelligence, and customer proof it needs to clearly articulate why Heidi wins.
Customer and market insights regularly shape product and GTM decisions.
Product Marketing is measurably contributing to product adoption, pipeline, and win rates.
The Way We Work
Live Forever — We build for healthcare’s next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence — even when it’s uncomfortable.
Practice Ownership — Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
Move Fast, Fix Faster — The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace — Heidi never goes down.
Get Better — The best clinicians teach. So do we. We live in clinicians’ reality, bring warmth to the work, and choose clarity over cleverness.
Why You Will Flourish With Us
Generous Healthcare, Dental, and Vision benefit options 90%+ paid for by Heidi
401k with 3% match
$100/month Healthy Heidis budget
$700/year learning & development budget
Recharge Days after major pushes
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
We’re looking for an Applied AI Specialist to help healthcare practices turn AI adoption into measurable clinical and operational value. As part of Heidi’s US Applied AI team, you’ll independently manage and grow a portfolio of existing customers within a specialty-focused pod, building trusted relationships with executives, clinicians, and operational leaders.
This is a quota-carrying, consultative deployment and account management role. You’ll understand how each practice works, identify where Heidi’s AI products and agents can help, and build the business case for adoption and expansion. You’ll own the customer relationship through renewal, partnering with Clinical Engineers to translate customer needs into successful implementations.
You’ll bring commercial judgment, product fluency, and the ability to turn ambiguous customer challenges into clear next steps. You’ll take ownership of your portfolio, prioritize work that delivers the greatest value, and know when to involve your manager or specialist partners.
Own and grow customer relationships. Build trusted partnerships across your portfolio, maintaining regular contact and incorporating customer feedback into account plans and deployment decisions.
Drive adoption, expansion, and renewal. Identify opportunities to increase adoption of Heidi’s products and agents, develop additional use cases with customers and Clinical Engineers, and connect recommendations to measurable outcomes.
Translate workflow challenges into practical solutions. Understand clinical and operational needs, define achievable next steps, and build business cases that explain the expected return on investment.
Develop hands-on product fluency. Use Heidi’s products regularly, answer detailed customer questions, troubleshoot common issues independently, and recognize when specialist support is needed.
Partner on implementation. Translate customer needs into clear requirements, coordinate with Clinical Engineers, and keep stakeholders aligned on responsibilities, progress, and risks.
Manage account health. Monitor product and agent adoption, seat utilization, and credit consumption. Address barriers to value and identify opportunities for sustainable growth.
Prioritize and forecast effectively. Focus on the highest-impact opportunities within your portfolio, sequence your work realistically, and maintain accurate account plans, expansion forecasts, and renewal visibility.
Collaborate across teams. Represent customer needs clearly, understand partner teams’ priorities and constraints, discuss trade-offs openly, and give and receive constructive feedback.
3+ years of experience in a client-facing role, such as management consulting, sales, account management, private equity, or a GTM or operations role at a technology company.
Experience independently managing customer relationships or workstreams, with evidence of delivering measurable business outcomes.
A relationship-led commercial approach, with the initiative to identify growth opportunities and the discipline to follow through.
Strong product intuition and the ability to learn, apply, and explain AI technologies in real customer workflows.
Technical fluency to understand implementation requirements, resolve common product questions, and collaborate effectively with Clinical Engineers.
Experience building business cases that connect product capabilities to customer priorities and measurable value.
Sound judgment in prioritizing your work, moving forward through ambiguity, and seeking guidance or escalating risks at the right time.
Clear communication across clinical, operational, and executive audiences, adapting the level of detail and communication channel to the situation.
Strong cross-functional relationships and an openness to feedback.
Clinical understanding and experience engaging healthcare professionals.
Healthcare or health tech experience.
Experience with quota ownership, renewals, or seat-based and usage-based commercial models.
Live Forever — We build for healthcare’s next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence — even when it’s uncomfortable.
Practice Ownership — Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
Move Fast, Fix Faster — The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace — Heidi never goes down.
Get Better — The best clinicians teach. So do we. We live in clinicians’ reality, bring warmth to the work, and choose clarity over cleverness.
Generous Healthcare, Dental, and Vision benefit options 90%+ paid for by Heidi
401k with 3% match
$100/month Healthy Heidis budget
$700/year learning & development budget
Recharge Days after major pushes
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.
We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge?
We're seeking a strategic and relationship-focused Customer Success Manager with 3-5 years of experience to manage our portfolio of mid-market healthcare organisations. In this role, you'll own 20-30 accounts (30-250 users each), building multi-stakeholder relationships from clinical users to operational leadership.
You'll design and execute customised success plans, leverage data analytics to drive adoption, and guide customers through organisational change while identifying expansion opportunities and ensuring renewals. This role requires a balance of strategic thinking and hands-on execution—you'll run pilots, lead implementations, conduct QBRs, and drive measurable outcomes.
Success in this role means strong customer health scores, successful pilots that convert to full deployments, high adoption rates, and consistent renewal and expansion performance across your portfolio.
Create account-specific success plans aligned with customer business objectives, maintaining detailed customer profiles and actionable plans across your entire book of business.
Build and maintain success plans that explicitly map goals → metrics → milestones, reviewed with customers at predictable cadences.
Conduct high-quality QBRs and value reviews that quantify outcomes, surface risks, and drive alignment with customer stakeholders.
Ensure no accounts stall—every account always has a next action, forecast, and clear owner.
Manage diverse mid-market stakeholder groups by clarifying goals, roles, and adoption expectations across operational and clinical layers.
Influence senior stakeholders with confidence, distilling clinical/operational complexity into simple decision frameworks.
Anticipate misalignment weeks in advance by reading behavioural signals, usage patterns, and meeting dynamics.
Demonstrate the ability to \"reset\" or recalibrate adoption expectations without escalation when needed.
Build actionable rollout plans with milestones, training waves, and readiness checks for mid-market deployments.
Manage pilots with precision—scope, timeline, success criteria, and debriefs are always explicit and aligned.
Use playbooks and templates to ensure consistency across accounts while adapting for specific customer contexts.
Produce rollout plans that clearly articulate milestones, owners, training schedules, and risk checkpoints.
Interpret usage depth, workflow adherence, and risk indicators to prioritise actions across your portfolio.
Quickly convert raw usage and workflow signals into clear interpretations: what's working, what's not, and why it matters.
Produce simple, high-signal narratives for QBRs or executive conversations that influence strategic direction.
Provide internal teams with portfolio-level insights that influence product and GTM strategy.
Guide customers through workflow changes, product updates, and organisational transitions by clearly communicating the \"why\" and ensuring smooth adoption across diverse user groups.
Apply structured reinforcement: training waves, competency checks, coaching sessions.
Adjust rollout based on real-time adoption signals, constraints, and operational realities.
Proactively manage the end-to-end renewal process, building compelling value narratives backed by outcome data.
Build expansion hypotheses with supporting evidence: usage depth, stakeholder pull, and business outcomes.
Partner with Sales to co-develop expansion plans that feel natural, customer-centric, and timely.
Make decisions that protect revenue through proactive risk management and strategic account planning.
Facilitate smooth handovers between Sales → Implementation → Adoption → Renewal.
Advocate for customer needs with clarity, evidence, and prioritisation.
Drive internal alignment during critical rollouts or escalations.
Contribute to playbooks, process improvements, and internal knowledge sharing.
Work with Customer Success Associates who support your accounts, providing clear direction and feedback.
3-5 years in a customer success or account management role at a B2B SaaS company, managing mid-market accounts.
Proven experience building relationships with senior stakeholders (clinical leaders, operations managers, practice owners).
Strong analytical skills with experience using data platforms to drive insights and inform customer strategy.
Track record of meeting/exceeding renewal and expansion targets in multi-stakeholder environments.
Experience leading pilots, implementations, or rollouts with multiple stakeholder groups.
Excellent communication skills (written and verbal) with ability to tailor messaging to different audiences.
Experience conducting QBRs, business reviews, or strategic account planning.
Experience in healthcare SaaS or familiarity with clinical workflows and healthcare operations.
Experience presenting ROI analyses and business cases to operational or executive stakeholders.
Experience with CRM platforms (HubSpot preferred) and data analysis tools (Omni or similar).
Familiarity with change management methodologies or frameworks.
Previous experience in a startup or high-growth environment.
Experience with presentation tools like Canva or Figma.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The Lifecycle team is Heidi's engine for revenue growth through behaviorally triggered campaigns, and the strategic comms partner for the rest of the business. We run experiments across the whole user journey: onboarding new clinicians, converting trials to paid, waking up dormant users and holding onto the ones at risk of leaving. Every program ships with a holdout. Every program gets measured. It either earns its place or it gets killed.
You'll be the operator behind those programs, owning initiatives end to end from problem definition and business case through experiment design, build, launch and post-launch optimisation, alongside product, data, finance and the regional teams. The job sits where commercial judgment meets technical depth: you'll build in Braze, measure in Amplitude, and treat LLMs, agents and automation as infrastructure that multiplies what one operator can ship. A traditional marketing background is not a prerequisite. If you come from engineering, growth, partnerships or analytics and want to get closer to execution, this is a hands-on role where your analytical toolkit shows up directly in revenue. Clinicians trust Heidi with their working day, so the bar for what lands in their inbox is high. You'll help hold it.
Own programs across the lifecycle portfolio (activation, paid conversion, reactivation and churn prevention) end to end, from problem definition and business case through to post-launch optimisation, accountable for performance against incremental ARR.
Build the campaigns behind those programs in Braze: canvases, triggered flows, segmentation, personalisation logic and QA.
Design experiments that hold up. Clean cohorts, holdout groups, variant structures and suppression rules that make incremental impact measurable.
Keep the measurement foundations honest, with automated dashboards in Amplitude and Omni and documented attributes, events and triggers.
Wire up the campaign plumbing with engineering: HTML templates, webhooks, APIs and transactional sends.
Reach for AI before manual process. Build agents and automations across QA, content, reporting and campaign operations, and help shape how we govern AI-assisted sending to a clinical audience.
Tailor programs for local markets with product, data and regional teams, including campaigns in priority non-English languages.
Run stakeholder comms through our tiered process, including time-critical operational sends.
If we'd worked together the last 6 weeks
You'd have rebuilt the trial-to-paid canvas in Braze, run it against a holdout, and walked out with a defensible number for what the change was worth.
You'd have killed a reactivation program that looked healthy on open rates and moved nothing in revenue, then written up why so nobody rebuilds it in six months.
You'd have shipped an agent that QAs every canvas before launch, catching broken Liquid and mis-scoped segments before a clinician ever sees them.
You'd have sat with a regional team on a priority non-English market and localized an activation flow instead of translating it.
You'd have pushed a time-critical operational send to a large segment on a few hours' notice, with the suppression rules right the first time.
1-3 years in strategy consulting, engineering, growth, partnerships or analytics, though we care more about what you've shipped than years on the clock. A quantitative degree (economics, statistics, finance, commerce, computer science, engineering or similar) or equivalent experience.
A romantic streak about software. You believe great products can transform someone's day.
Structured thinking under ambiguity. You break messy problems down with data, make your own assumptions when there is no clear answer, and can tell the difference between a program worth building and one worth killing. SQL preferred.
Comfort inside complex systems. You spot the problem worth solving before anyone asks and drive it through to a working solution.
Passion for AI, shown through hands-on building, prototyping, or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You'll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"WE'RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nThe Lifecycle team is Heidi's engine for revenue growth through behaviorally triggered campaigns, and the strategic comms partner for the rest of the business. We run experiments across the whole user journey: onboarding new clinicians, converting trials to paid, waking up dormant users and holding onto the ones at risk of leaving. Every program ships with a holdout. Every program gets measured. It either earns its place or it gets killed.\n\nYou'll be the operator behind those programs, owning initiatives end to end from problem definition and business case through experiment design, build, launch and post-launch optimisation, alongside product, data, finance and the regional teams. The job sits where commercial judgment meets technical depth: you'll build in Braze, measure in Amplitude, and treat LLMs, agents and automation as infrastructure that multiplies what one operator can ship. A traditional marketing background is not a prerequisite. If you come from engineering, growth, partnerships or analytics and want to get closer to execution, this is a hands-on role where your analytical toolkit shows up directly in revenue. Clinicians trust Heidi with their working day, so the bar for what lands in their inbox is high. You'll help hold it.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own programs across the lifecycle portfolio (activation, paid conversion, reactivation and churn prevention) end to end, from problem definition and business case through to post-launch optimisation, accountable for performance against incremental ARR.\n\n - Build the campaigns behind those programs in Braze: canvases, triggered flows, segmentation, personalisation logic and QA.\n\n - Design experiments that hold up. Clean cohorts, holdout groups, variant structures and suppression rules that make incremental impact measurable.\n\n - Keep the measurement foundations honest, with automated dashboards in Amplitude and Omni and documented attributes, events and triggers.\n\n - Wire up the campaign plumbing with engineering: HTML templates, webhooks, APIs and transactional sends.\n\n - Reach for AI before manual process. Build agents and automations across QA, content, reporting and campaign operations, and help shape how we govern AI-assisted sending to a clinical audience.\n\n - Tailor programs for local markets with product, data and regional teams, including campaigns in priority non-English languages.\n\n - Run stakeholder comms through our tiered process, including time-critical operational sends.\n\n\n\nIf we'd worked together the last 6 weeks\n\n - You'd have rebuilt the trial-to-paid canvas in Braze, run it against a holdout, and walked out with a defensible number for what the change was worth.\n\n - You'd have killed a reactivation program that looked healthy on open rates and moved nothing in revenue, then written up why so nobody rebuilds it in six months.\n\n - You'd have shipped an agent that QAs every canvas before launch, catching broken Liquid and mis-scoped segments before a clinician ever sees them.\n\n - You'd have sat with a regional team on a priority non-English market and localized an activation flow instead of translating it.\n\n - You'd have pushed a time-critical operational send to a large segment on a few hours' notice, with the suppression rules right the first time.\n\n\n\n\nWHAT YOU'LL NEED\n\n - 1-3 years in strategy consulting, engineering, growth, partnerships or analytics, though we care more about what you've shipped than years on the clock. A quantitative degree (economics, statistics, finance, commerce, computer science, engineering or similar) or equivalent experience.\n\n - A romantic streak about software. You believe great products can transform someone's day.\n\n - Structured thinking under ambiguity. You break messy problems down with data, make your own assumptions when there is no clear answer, and can tell the difference between a program worth building and one worth killing. SQL preferred.\n\n - Comfort inside complex systems. You spot the problem worth solving before anyone asks and drive it through to a working solution.\n\n - Passion for AI, shown through hands-on building, prototyping, or side projects.\n\n - You default to building over requesting.\n\n - You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.\n\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\nWHY HEIDI?\n\nYou'll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career.\n\n\n\n\nWE TAKE CARE OF YOU.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"6d2e2042-49f1-46ee-b844-8e73a45009b1","title":"Product Operations ","department":"Product","team":"Product","employmentType":"FullTime","location":"Sydney","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Melbourne","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}}}],"publishedAt":"2026-09-03T00:02:59.454+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/6d2e2042-49f1-46ee-b844-8e73a45009b1","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/6d2e2042-49f1-46ee-b844-8e73a45009b1/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Six months ago Product Operations did not exist at Heidi. It is now the function that keeps planning, reporting, change control and launches moving across every product team here. A detail that gets dropped in planning becomes a clinician's problem on a night shift, which is why the process matters.
The function is proven. It is also six months old, which means most of what it becomes hasn't been built yet.
You'll be the second person in Product Ops. You'll work directly alongside our Product + Engineering Leadership team.
You'll own a real slice of the function from day one: rituals, product reporting, intake, change requests, launch coordination. Where there's no playbook, you write it. Where there's a bad one, you replace it. Your collaborators are engineers, PMs, designers, compliance, CS and commercial across Australia, the UK and the USA with the company growing fast
This is a doing job. You'll be handed problems that arrive unshaped. Work out what's actually wrong, find the people who care, agree on something, then build the thing and keep it running. You'll have someone to sanity-check the approach with but you won't be waiting on them to start.
Plenty of this is still undefined, including parts of the role itself, and we'll figure that out together. The priority right now is helping our teams deliver, not building a perfect Product Ops function. You'll get to decide what's worth structuring and what can stay scrappy, which is the fun part.
Six months from now, a real set of how Product Ops works at Heidi could be yours.
What you'll do
Take an ambiguous problem (a broken process, a missing system, a stakeholder complaint) and own it end to end: scope it, find the right people, propose a fix, deliver it. without needing it handed to you pre-solved.
Help support & improve Heidi's product operating rituals: planning cycles, standups, forums, retros, reporting.
Build automations that connects our tools (Linear, Slack, Canny and others) so information flows without manual updating
Partner with Product, Engineering, Design, Customer Support and Commercial to unblock execution and close the gap between what teams think is happening and what's actually happening.
Own process hygiene in your area: consistent reporting formats, clear change-request paths, decisions tracked somewhere findable.
If you'd been here the last 6 weeks, you might have...
Helped automate a product intake pipeline using our various tools (Linear, Slack, Canny, and others)
Helped plan and execute a team event
Redesigned a company-wide reporting ritual from scratch after realizing the old format wasn't hitting the mark
Consolidated a dozen-plus scattered feedback/bug channels into a single intake funnel with clear triage stages
Designed and rolled out a new resourcing/headcount request process with clear approval gates, replacing an ad hoc one
Facilitated a cross-functional workshop to get product, engineering, and commercial aligned ahead of a major launch
What we're looking for
You finish things. You're the person people trust with a messy problem because it comes back solved, not escalated.
You're comfortable with ambiguity and you don't need a spec to start. You can walk into a problem with six stakeholders and no owner, and walk out with a decision and a date.
Experience in product operations, program management, product management, business operations inside a Agile Product team.
You build lightweight systems that stick. You've automated something manual, and you know the difference between a process that helps and a process that just creates work.
You're comfortable working across timezones.
Strong cross-team reach - you can walk into a room (or a timezone-shifted call) with people you don't report to and get them moving in the same direction.
Deep alignment with Heidi's mission of building tools that meaningfully improve how clinicians work.
Experience with Linear, Canny, Canva or other similar tools
Are you an execution powerhouse?
Have you shipped something this week?
Are you good at games?
Did you have a weird teenage hobby?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.
This is neither a special nor interesting insight.
However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential.
You'll join a team that doesn't celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won't rest until we've exacted the change we'd like to see. We're medicos, engineers, and designers who've felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver.
The bad news is it's not an easy job - you will tear your hair out more than once. Modern technology company concepts don't transpose into healthcare easily. The lows are really low.
The good news is you will trust and admire everybody you work with, and rest easy knowing you're doing THE defining work of your career. The highs are blindingly high.
Heidi will take care of you. We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
---
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we don't track hours or micromanage - you're trusted to perform. We value mental health and adapt to your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
","descriptionPlain":"WE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nABOUT THE ROLE\n\nSix months ago Product Operations did not exist at Heidi. It is now the function that keeps planning, reporting, change control and launches moving across every product team here. A detail that gets dropped in planning becomes a clinician's problem on a night shift, which is why the process matters.\n\nThe function is proven. It is also six months old, which means most of what it becomes hasn't been built yet.\n\nYou'll be the second person in Product Ops. You'll work directly alongside our Product + Engineering Leadership team.\n\nYou'll own a real slice of the function from day one: rituals, product reporting, intake, change requests, launch coordination. Where there's no playbook, you write it. Where there's a bad one, you replace it. Your collaborators are engineers, PMs, designers, compliance, CS and commercial across Australia, the UK and the USA with the company growing fast\n\nThis is a doing job. You'll be handed problems that arrive unshaped. Work out what's actually wrong, find the people who care, agree on something, then build the thing and keep it running. You'll have someone to sanity-check the approach with but you won't be waiting on them to start.\n\nPlenty of this is still undefined, including parts of the role itself, and we'll figure that out together. The priority right now is helping our teams deliver, not building a perfect Product Ops function. You'll get to decide what's worth structuring and what can stay scrappy, which is the fun part.\n\nSix months from now, a real set of how Product Ops works at Heidi could be yours.\n\n\n\nWhat you'll do\n\n - Take an ambiguous problem (a broken process, a missing system, a stakeholder complaint) and own it end to end: scope it, find the right people, propose a fix, deliver it. without needing it handed to you pre-solved.\n\n - Help support & improve Heidi's product operating rituals: planning cycles, standups, forums, retros, reporting.\n\n - Build automations that connects our tools (Linear, Slack, Canny and others) so information flows without manual updating\n\n - Partner with Product, Engineering, Design, Customer Support and Commercial to unblock execution and close the gap between what teams think is happening and what's actually happening.\n\n - Own process hygiene in your area: consistent reporting formats, clear change-request paths, decisions tracked somewhere findable.\n \n \n\nIf you'd been here the last 6 weeks, you might have...\n\n - Helped automate a product intake pipeline using our various tools (Linear, Slack, Canny, and others)\n\n - Helped plan and execute a team event\n\n - Redesigned a company-wide reporting ritual from scratch after realizing the old format wasn't hitting the mark\n\n - Consolidated a dozen-plus scattered feedback/bug channels into a single intake funnel with clear triage stages\n\n - Designed and rolled out a new resourcing/headcount request process with clear approval gates, replacing an ad hoc one\n\n - Facilitated a cross-functional workshop to get product, engineering, and commercial aligned ahead of a major launch\n \n \n\nWhat we're looking for\n\n - You finish things. You're the person people trust with a messy problem because it comes back solved, not escalated.\n\n - You're comfortable with ambiguity and you don't need a spec to start. You can walk into a problem with six stakeholders and no owner, and walk out with a decision and a date.\n\n - Experience in product operations, program management, product management, business operations inside a Agile Product team.\n\n - You build lightweight systems that stick. You've automated something manual, and you know the difference between a process that helps and a process that just creates work.\n\n - You're comfortable working across timezones.\n\n - Strong cross-team reach - you can walk into a room (or a timezone-shifted call) with people you don't report to and get them moving in the same direction.\n\n - Deep alignment with Heidi's mission of building tools that meaningfully improve how clinicians work.\n\n - Experience with Linear, Canny, Canva or other similar tools\n\n \n\n\nIF YOU ANSWER ‘NO’ TO THESE QUESTIONS, THIS MAY NOT BE THE JOB FOR YOU:\n\n - Are you an execution powerhouse?\n\n - Have you shipped something this week?\n\n - Are you good at games?\n\n - Did you have a weird teenage hobby?\n\n - Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?\n\n - Does the prospect of making health systems a lot nicer make you feel fuzzy inside?\n\n \n\n\nWHY HEIDI?\n\nOur health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.\n\nThis is neither a special nor interesting insight.\n\nHowever, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential.\n\nYou'll join a team that doesn't celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won't rest until we've exacted the change we'd like to see. We're medicos, engineers, and designers who've felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver.\n\nThe bad news is it's not an easy job - you will tear your hair out more than once. Modern technology company concepts don't transpose into healthcare easily. The lows are really low.\n\nThe good news is you will trust and admire everybody you work with, and rest easy knowing you're doing THE defining work of your career. The highs are blindingly high.\n\n \n\nHeidi will take care of you. We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\n---\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we don't track hours or micromanage - you're trusted to perform. We value mental health and adapt to your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"c23c5aee-0dcb-4487-afef-bb871880599c","title":"Senior Software Engineer - Fullstack ","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Sydney","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-10-12T23:59:24.262+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/c23c5aee-0dcb-4487-afef-bb871880599c","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/c23c5aee-0dcb-4487-afef-bb871880599c/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
You'll join the team that enables clinicians to work together in Heidi, from small clinics to major hospital networks. We work as both a feature team and a platform team, so one week you ship a collaboration feature in the web or mobile app and the next you strengthen the foundations under it. The hard part is making collaboration frictionless while keeping patient data safe at hospital scale.
Own the delivery of collaboration features: Take each feature from spec to production, so clinical teams work together with less friction.
Build for other teams: Design the shared APIs and building blocks that let other Heidi teams add collaboration and access control to their own work.
Run authorization at scale: Own the service that answers tens of millions of access checks a day, and design the data models and migrations that keep it fast and correct as Heidi grows. Patient privacy and data integrity are non-negotiable.
Work across the stack: Build in React and TypeScript on the frontend and Python on the backend. You'll go deep on one side and build range on the other.
Partner across disciplines: Work with your tech lead, PM and designers to turn clinical workflows into features that clinicians use. Shape technical decisions and take on larger pieces of the system as your context grows.
Eagerness to take on problems you haven't seen before, with a record of picking up new tools and domains on your own
Experience owning the delivery of features from spec to production
Adaptability when priorities shift, plus comfort moving between frontend and backend
You lead the way on AI tooling in your team. You know how to get the gains you want from AI tools in your own engineering work, and you help others do the same
A product mindset: you care how your work helps clinicians deliver better care, and you're motivated by seeing them use what you build
2+ years building production software in Python, TypeScript or both, with solid grounding in APIs and data modeling, depth in at least one area and the speed to become useful in the others
Sound judgment on trade-offs, including when patient data calls for slowing down
Experience with multi-user features such as permissions or sharing
Familiarity with FastAPI or MongoDB
Experience with feature flags and experimentation
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"WE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nYou'll join the team that enables clinicians to work together in Heidi, from small clinics to major hospital networks. We work as both a feature team and a platform team, so one week you ship a collaboration feature in the web or mobile app and the next you strengthen the foundations under it. The hard part is making collaboration frictionless while keeping patient data safe at hospital scale.\n\n\n\n\nWHAT YOU’LL DO \n\n - Own the delivery of collaboration features: Take each feature from spec to production, so clinical teams work together with less friction.\n\n - Build for other teams: Design the shared APIs and building blocks that let other Heidi teams add collaboration and access control to their own work.\n\n - Run authorization at scale: Own the service that answers tens of millions of access checks a day, and design the data models and migrations that keep it fast and correct as Heidi grows. Patient privacy and data integrity are non-negotiable.\n\n - Work across the stack: Build in React and TypeScript on the frontend and Python on the backend. You'll go deep on one side and build range on the other.\n\n - Partner across disciplines: Work with your tech lead, PM and designers to turn clinical workflows into features that clinicians use. Shape technical decisions and take on larger pieces of the system as your context grows.\n\n\n\n\nWHAT YOU'LL NEED\n\n - Eagerness to take on problems you haven't seen before, with a record of picking up new tools and domains on your own\n\n - Experience owning the delivery of features from spec to production\n\n - Adaptability when priorities shift, plus comfort moving between frontend and backend\n\n - You lead the way on AI tooling in your team. You know how to get the gains you want from AI tools in your own engineering work, and you help others do the same\n\n - A product mindset: you care how your work helps clinicians deliver better care, and you're motivated by seeing them use what you build\n\n - 2+ years building production software in Python, TypeScript or both, with solid grounding in APIs and data modeling, depth in at least one area and the speed to become useful in the others\n\n - Sound judgment on trade-offs, including when patient data calls for slowing down\n\n\nNICE TO HAVE\n\n - Experience with multi-user features such as permissions or sharing\n\n - Familiarity with FastAPI or MongoDB\n\n - Experience with feature flags and experimentation\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\nWHY HEIDI?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\nWe chose to open-source our benefits hub, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"406e5e54-d125-4e8a-a601-dd06998f4001","title":"Enterprise Account Executive","department":"GTM","team":"Sales","employmentType":"FullTime","location":"Singapore","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-04T06:44:09.357+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Singapore","addressLocality":"Singapore"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/406e5e54-d125-4e8a-a601-dd06998f4001","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/406e5e54-d125-4e8a-a601-dd06998f4001/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Asia is one of our Emerging Markets, in less than three months we had over 20,000 sign ups and we need to harness that demand. The team is new and has since been built into a proper commercial function, split into named enterprise accounts, mid-market, and inbound.
You'll own the most strategic, must-win accounts, generally 1,000+ seats, that can move the regional number on their own. Some are already in motion which you'll pick up immediately alongside your own hunting. The market is expanding, Heidi's language capability is landing with buyers before they've even taken a call.
Inherit live enterprise conversations already in motion and pick up exactly where they stand from week one
Run POC programs to demonstrate real world value in healthcare environments
Coordinate with engineering & implementation teams to drive integration work with the customer
Build new pipeline against the named must-win list across Asia, hunting accounts on top of what you inherit
Navigate buying committees that span clinical, IT, procurement, and executive stakeholders, and turn their competing priorities into one deal that moves
Quarterback internal Heidi resources, engineering, clinical, and legal, to solve enterprise-specific requirements without letting the deal stall
Have a clear read on which deals actually move our ARR target and which are noise
Write the playbook as you go. Qualification, deal review, integration handoff. Most of it doesn't exist yet in this market
6+ years closing complex, long-cycle enterprise software deals, though we care more about what you've shipped/built than years on the clock
A romantic streak about software. You believe great products can transform an industry
You're comfortable being the one person holding a deal together when procurement, IT, and a hospital board are all moving at different speeds
You're energised by ambiguity, not stalled by it. There's no complete enterprise playbook here, and you’ll help build it
Passion for AI, shown through hands-on building, prototyping, or side projects
You default to building over requesting
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WE'RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nAsia is one of our Emerging Markets, in less than three months we had over 20,000 sign ups and we need to harness that demand. The team is new and has since been built into a proper commercial function, split into named enterprise accounts, mid-market, and inbound.\n\nYou'll own the most strategic, must-win accounts, generally 1,000+ seats, that can move the regional number on their own. Some are already in motion which you'll pick up immediately alongside your own hunting. The market is expanding, Heidi's language capability is landing with buyers before they've even taken a call.\n\n\n\n\nWHAT YOU'LL DO\n\n - Inherit live enterprise conversations already in motion and pick up exactly where they stand from week one\n\n - Run POC programs to demonstrate real world value in healthcare environments\n\n - Coordinate with engineering & implementation teams to drive integration work with the customer\n\n - Build new pipeline against the named must-win list across Asia, hunting accounts on top of what you inherit\n\n - Navigate buying committees that span clinical, IT, procurement, and executive stakeholders, and turn their competing priorities into one deal that moves\n\n - Quarterback internal Heidi resources, engineering, clinical, and legal, to solve enterprise-specific requirements without letting the deal stall\n\n - Have a clear read on which deals actually move our ARR target and which are noise\n\n - Write the playbook as you go. Qualification, deal review, integration handoff. Most of it doesn't exist yet in this market\n\n\n\n\nWHAT YOU'LL NEED\n\n - 6+ years closing complex, long-cycle enterprise software deals, though we care more about what you've shipped/built than years on the clock\n\n - A romantic streak about software. You believe great products can transform an industry\n\n - You're comfortable being the one person holding a deal together when procurement, IT, and a hospital board are all moving at different speeds\n\n - You're energised by ambiguity, not stalled by it. There's no complete enterprise playbook here, and you’ll help build it\n\n - Passion for AI, shown through hands-on building, prototyping, or side projects\n\n - You default to building over requesting\n\n - You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them\n\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\nWHY HEIDI?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\n\nDEI STATEMENT\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"275b3280-2e55-4069-9f42-32d049c97c55","title":"Enterprise Account Executive","department":"GTM","team":"Sales","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Sydney","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-09-07T23:46:13.304+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/275b3280-2e55-4069-9f42-32d049c97c55","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/275b3280-2e55-4069-9f42-32d049c97c55/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The Role
We are seeking an experienced, high performing Account Executive to join our team as a key sales operator in the Australian market. You will drive enterprise sales, larger practices, hospital groups and health systems by building strong relationships with clinicians and healthcare decision-makers.
Your focus will be on selling our suite of AI-products of autonomous Heidi’s with the goal of ensuring Heidi wins across the Australian market.
This position requires a proven individual contributor in Enterprise SaaS who can jump into active deals and lead by example in a highly motivated team. You must have a winning track record in software sales, ideally a deep understanding of the healthcare landscape matched with a killer instinct for enterprise sales.
What you'll do
Manage enterprise sales opportunities within the Australian market, building relationships with key stakeholders across larger practices, hospital groups, clinics and health systems.
Deliver a strong performance as an individual contributor, set a standard of sales excellence and lead by example when it comes to sales process and execution.
Build and maintain a robust sales pipeline using product usage signals, ensuring consistent lead generation, nurturing and accurate sales forecasting.
Use solution-based selling to understand client needs and tailor Heidi’s platform to solve specific challenges within Enterprise healthcare organizations.
Deliver impactful presentations and product demos, articulating the value of our autonomous AI products.
Execute closely with cross-functional teams including Marketing, Product, Operations and Customer Success to drive market growth.
Stay informed about market trends, competitive landscapes, and evolving customer needs to identify new opportunities and adjust strategies as necessary.
What we're looking for
A minimum of 3- 5+ years of experience in software sales, ideally in the healthcare industry but not essential.
Proven track record of exceeding sales targets and managing complex enterprise sales cycles with high ownership and urgency in fast growth tech.
Operates independently in a lean hyper-speed team with excellent communication and negotiation skills, with the ability to build deep trust with senior healthcare stakeholders.
Acts as a mentor to up and coming sales team members, sharing knowledge and expertise.
Strong problem-solving skills and the ability to navigate complex sales processes to deliver results.
Highly autonomous, high ownership, self-motivated and results-driven, with the ability to thrive in a fast-paced startup environment.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\nThe Role\n\nWe are seeking an experienced, high performing Account Executive to join our team as a key sales operator in the Australian market. You will drive enterprise sales, larger practices, hospital groups and health systems by building strong relationships with clinicians and healthcare decision-makers. \n\nYour focus will be on selling our suite of AI-products of autonomous Heidi’s with the goal of ensuring Heidi wins across the Australian market.\n\nThis position requires a proven individual contributor in Enterprise SaaS who can jump into active deals and lead by example in a highly motivated team. You must have a winning track record in software sales, ideally a deep understanding of the healthcare landscape matched with a killer instinct for enterprise sales.\n\n\n\nWhat you'll do\n\n - Manage enterprise sales opportunities within the Australian market, building relationships with key stakeholders across larger practices, hospital groups, clinics and health systems.\n\n - Deliver a strong performance as an individual contributor, set a standard of sales excellence and lead by example when it comes to sales process and execution.\n\n - Build and maintain a robust sales pipeline using product usage signals, ensuring consistent lead generation, nurturing and accurate sales forecasting.\n\n - Use solution-based selling to understand client needs and tailor Heidi’s platform to solve specific challenges within Enterprise healthcare organizations.\n\n - Deliver impactful presentations and product demos, articulating the value of our autonomous AI products.\n\n - Execute closely with cross-functional teams including Marketing, Product, Operations and Customer Success to drive market growth.\n\n - Stay informed about market trends, competitive landscapes, and evolving customer needs to identify new opportunities and adjust strategies as necessary.\n\n\n\nWhat we're looking for\n\n - A minimum of 3- 5+ years of experience in software sales, ideally in the healthcare industry but not essential.\n\n - Proven track record of exceeding sales targets and managing complex enterprise sales cycles with high ownership and urgency in fast growth tech.\n\n - Operates independently in a lean hyper-speed team with excellent communication and negotiation skills, with the ability to build deep trust with senior healthcare stakeholders.\n\n - Acts as a mentor to up and coming sales team members, sharing knowledge and expertise.\n\n - Strong problem-solving skills and the ability to navigate complex sales processes to deliver results.\n\n - Highly autonomous, high ownership, self-motivated and results-driven, with the ability to thrive in a fast-paced startup environment.\n\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"85f0fd4b-85ce-4e4e-a448-4d4ea9b7c460","title":"SEO Outreach Specialist","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Makati City","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-02T01:06:40.637+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/85f0fd4b-85ce-4e4e-a448-4d4ea9b7c460","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/85f0fd4b-85ce-4e4e-a448-4d4ea9b7c460/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
We’re hiring an SEO Outreach Specialist who’s ready to make waves in the AI healthtech space. You’ll be focusing on high-quality link-building and establishing strategic partnerships to drive domain authority and organic growth globally.
Working closely with the GTM team, you’ll be part of our pioneering organic growth team and will have a great opportunity to build something 0 to 1.
It’s a chance to lay down the organic outreach foundations that will fuel our hypergrowth, while building a link-building engine that will scale 10x over the next few years.
Domain Prospecting: Identify and qualify high-relevance, authoritative domains and webpages aligned to priority topics and URLs.
Link-building Campaigns: Run personalised email sequences to secure guest posts, quoted mentions, resource inclusions, etc. with agreed anchors and target URLs.
Quality Validation: Verify dofollow, indexation, topical relevance, and placement quality by logging proofs, remediating changes, etc. (no paid/low-quality schemes)
Outreach Automation: Pitch data stories or expert commentary to journalists and publishers while using tools to speed up prospecting, enrichment, sequencing, and QA and preserving human personalisation.
Progress Reporting: Track pipeline, response rates, placement rates, link velocity, referral traffic, and ranking impact, among others (surface insights fortnightly)
3+ years in SEO outreach with a portfolio of shipped placements
Proficiency with Ahrefs and contact discovery tools
Strong written communication and personalisation skills with high attention to detail
Data-driven decision-making: Ability to assess authority, relevance, traffic, and risk
Initiative: Self-starter with consistent follow-through and deadline reliability
Adaptability: Up-to-date with link-building trends, organic outreach best practices, and new techniques in AI and domain authority growth
Bonus: Healthcare-related experience or medical background
Secured at least 20 qualified backlinks across priority pages and logged proofs with metrics.
Built a 500+ prospect pipeline with owner, status, sequences, and next actions maintained daily.
Shipped a reporting and attribution setup that ties placements to rankings, referral traffic, and assisted conversions.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer a ₱15,000 annual learning and development budget, a ₱3,000/month health and wellness allowance, a ₱10,000 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to ₱150,000, four weeks of work from anywhere per year, and comprehensive HMO coverage for you and up to two dependents.
We chose to open-source our benefits hub, if you care to take a peek.
We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
The role
We're looking for a Digital Designer with a sharp eye for layout and type, and a real instinct for what makes someone stop on paid social.
This is a hands-on, Meta-first role where you'll get to make a lot of work and see what actually resonates. You'll design static and carousel ads, build creative from case studies, brand shoots, and lo-fi creator and UGC assets, and find new ways to turn one strong idea into a set of genuinely different executions.
You'll understand how Meta's Andromeda system has changed the role of creative. We're not interested in producing endless 1% tweaks that the algorithm sees as essentially the same ad. You'll help us build meaningful creative diversity across formats, visual treatments and design principles, giving Meta more distinct signals to match the right creative with the right person.
The pace is high, but that's part of what makes the role exciting. You'll have the freedom to experiment, test ideas quickly and see the results of your work in the real world. You'll work closely with the people spending the budget, so you'll know exactly which designs earned attention, drove action and scaled. Then you'll take those learnings and make the next round even stronger.
You'll also have plenty of room to shape the creative. We want someone who brings references, spots opportunities and has ideas of their own, not someone who's simply waiting for the next brief.
Reporting into the Senior Creative Strategist, this is a great role for someone who loves making impactful creative, wants to get even better at performance design, and likes seeing their ideas out in the world.
What you’ll do
Own the design, end to end
Take an idea from a rough brief through to something ready to put spend behind. You'll own the layout, type, colour, image treatment and export, bringing everything together into polished, platform-native creative.
Turn one idea into a real test
A single concept should give us a set of meaningfully different executions, not one hero asset followed by ten tiny variations. You'll understand Meta's Andromeda system and why creative diversity matters, using different hooks, messages, formats, imagery and visual treatments to create distinct assets the algorithm can learn from and optimise against.
Make raw assets work
Creator content, screenshots, product UI, stock and clinical photography all arrive imperfect. You'll find what's usable and turn it into thumb-stopping creative.
See exactly how your creative performs
You'll work closely with creative strategists and performance marketers to understand what's spending, what's scaling and what's getting scrolled past. You'll have access to real performance data and use those insights to influence what you make next.
Bring your own ideas
Bring references. Pitch formats. Challenge a brief if you think there's a stronger way in. Spot an emerging trend and figure out how Heidi could make it our own. You're joining as a designer, but we want your creative thinking too.
Keep things moving
You'll be part of a collaborative team producing creative across multiple markets and campaigns. You'll communicate clearly, flag blockers early and keep projects organised so ideas can move from brief to live quickly.
Build systems, not one-offs
Templates, components, moodboards and a Figma file the next person can actually use. If you've made the same adjustment three times by hand, build the shortcut and share it with the team. We're open to anything that removes repetitive work, AI tools included.
Make the work land in every market
We run creative across 10+ markets, and a headline that performs in Australia can fall flat in Germany. You'll partner with our localisation team to understand what differs between them, from language and health systems to what reads as credible, then adjust the layout, copy treatment and imagery so each version performs where it runs.
What you'll need
3–5 years of design experience, whether in-house, agency or freelance, with a portfolio that shows range, strong craft and an instinct for creative that gets attention
Strong design fundamentals. Type, layout, hierarchy, colour and grid. You can design multiple iterations that feel different yet still sit within the brand guidelines
Meta and Andromeda literate. You understand how Meta's creative delivery has evolved, why creative diversity matters, and how to turn one idea into meaningfully different executions rather than minor iterations
Performance-minded. You care whether your work actually worked and can use performance data to understand what's resonating, what to iterate and where there's an opportunity to scale
Platform native. You spend time in the feeds and instinctively understand the difference between something made for social and something simply placed there
Fluent in Figma, and comfortable enough in the Adobe suite to handle image work when the job calls for it
Creative and full of ideas. You notice interesting formats, references and trends and naturally think about how Heidi could make them our own
Tool flexible. You'll use whatever gets you to the best result and you're curious about new tools, including AI
Fast, organised and communicative. You're comfortable juggling multiple projects and keeping things moving without sacrificing craft
An instinct for Heidi's audience. Clinicians are busy. You can find the idea that earns attention from someone scrolling during a five-minute break between patients
Resourceful and curious. You're comfortable experimenting, learning quickly and making great work without needing perfect conditions
Hungry to learn. You'll work closely with performance marketers and creative strategists, absorbing what makes creative perform while bringing your own craft and perspective to the team
Experience designing landing pages or conversion-focused web work
Experience in health, wellness, finance or another category where accuracy is non-negotiable
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer a ₱15,000 annual learning and development budget, a ₱3,000/month health and wellness allowance, a ₱10,000 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to ₱150,000, four weeks of work from anywhere per year, and comprehensive HMO coverage for you and up to two dependents.
We chose to open-source our benefits hub, if you care to take a peek.
We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
The role
We're looking for a video editor with motion design skills, a sharp creative eye and a real instinct for paid social.
This is a hands-on, Meta-first role where you'll make a lot of work and see what actually resonates. You'll cut short-form ads, turn creator and UGC footage into fresh ideas, build scroll-stopping hooks, and find new ways to turn one strong asset into multiple, meaningfully different executions.
You'll understand how Meta's Andromeda system has changed the role of creative. We're not interested in endless 1% tweaks that the algorithm sees as essentially the same ad. You'll experiment across hooks, stories, formats, pacing and visual treatments to create genuine creative diversity, giving Meta more distinct signals to match the right creative with the right person.
The pace is high, but that's part of what makes the role exciting. You'll have the freedom to experiment, test ideas quickly and see the results of your work in the real world. You'll work closely with the people spending the budget, so you'll know what earned attention, drove action and scaled, then use those learnings to make the next round even stronger.
You'll also have plenty of room to shape the creative. We want someone who brings references, spots opportunities and has ideas of their own, not someone who's simply waiting for the next brief.
Reporting into the Senior Creative Strategist, this is a great role for someone who loves making impactful creative, wants to get even better at performance creative, and likes seeing their ideas out in the world.
What you’ll do
Own the edit, end to end
Take an idea from raw footage through to something ready to put spend behind. You'll own the cut, sound design, colour, captions and motion, bringing everything together into polished, platform-native creative.
Turn raw footage into creative people want to watch
Creator and UGC footage can be long, messy and unstructured. You'll find the moments worth watching and build around them, turning a single shoot into multiple distinct ads with different hooks, stories and angles.
Build hooks that earn the next three seconds
Opening frames, on-screen text, pacing and sound all matter. You'll experiment with ways to stop the scroll, create curiosity and bring Heidi naturally into the story without losing the viewer.
Create meaningful diversity for Meta
You'll understand how Andromeda influences creative delivery and why five slightly different edits aren't five meaningful tests. You'll create distinct executions across hooks, narratives, formats, pacing and visual treatments, giving the algorithm more to learn from and optimise against.
Use performance to make better creative
You'll work closely with creative strategists and performance marketers to understand what's spending, what's scaling and what's getting scrolled past. You'll use those insights to decide what to push further, what to change and what to try next.
Bring your own ideas
Bring references. Pitch formats. Challenge a brief if you think there's a stronger way in. Spot an emerging trend and figure out how Heidi could make it our own. You're joining as an editor, but we want your creative thinking too.
Experiment with smarter ways to create
Templates, presets, AI tools and new editing workflows. We're open to anything that removes repetitive work and gives you more time to focus on the creative. Find something that works and share it with the team.
Make the work land in every market
We run creative across 10+ markets, and a hook that performs in Australia can fall flat in Germany. You'll partner with our localisation team to understand what differs between them, from language and health systems to what reads as credible, then adapt the edit, text and pacing so each version feels made for the market where it runs.
What you'll need
3–5 years of editing experience, whether in-house, agency or freelance, with a reel that shows range, strong craft and an instinct for creative that gets attention
Strong editing and motion fundamentals. You understand pacing, storytelling, sound, type, transitions and animation, and can bring product UI to life when needed
Meta and Andromeda literate. You understand how Meta's creative delivery has evolved, why creative diversity matters, and how to turn one idea or piece of footage into meaningfully different executions rather than minor edits
Performance-minded. You care whether your work actually worked and can use performance data to understand what's resonating, what to iterate and where there's an opportunity to scale
Platform native. You spend time in the feeds and instinctively understand the difference between something made for social and something simply placed there
Creative and full of ideas. You notice interesting hooks, formats, editing styles and trends and naturally think about how Heidi could make them our own
Tool flexible. Must be fluent in Premiere Pro and After Effects. You’ll use whatever tools get you to the best result and stay curious about new ones, including AI.
Fast, organised and communicative. You're comfortable juggling multiple projects and keeping things moving without sacrificing craft
An instinct for Heidi's audience. Clinicians are busy. You can find the idea that earns attention from someone scrolling during a five-minute break between patients
Resourceful and curious. You're comfortable experimenting, learning quickly and making great work without needing perfect conditions
Hungry to learn. You'll work closely with performance marketers and creative strategists, absorbing what makes creative perform while bringing your own craft and perspective to the team
Experience shooting your own content, including scrappy lo-fi shoots you've cut and run on Meta
Experience working on larger productions across PPMs, treatments and the post-production process
Experience in health, wellness, finance or another category where accuracy is non-negotiable
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer a ₱15,000 annual learning and development budget, a ₱3,000/month health and wellness allowance, a ₱10,000 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to ₱150,000, four weeks of work from anywhere per year, and comprehensive HMO coverage for you and up to two dependents.
We chose to open-source our benefits hub, if you care to take a peek.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Own high-intent inbound demand and convert interest into qualified pipeline for the Canadian sales team
Create opportunity through disciplined, creative outbound across calls, email, social, and product-led signals
Break into high-value medical practices, health systems, and executive stakeholders who have never heard of Heidi
Research target accounts deeply to understand workflows, incentives, and hidden pain points
Run live conversations and product demos with clinicians, practice managers, and operators, earning trust quickly and setting a high bar for how Heidi shows up
Deconstruct how medical practices actually operate, identify pain points, and diagnose where Heidi creates real value
Qualify and route opportunities with speed and precision across Sales, Customer Success, Support, and Partnerships
Build deep product mastery so you can answer questions in the moment, not defer or deflect
Maintain clean notes, clear context, and strong handoffs so nothing is lost downstream
Continuously improve how we qualify, message, and respond to inbound demand as volume and complexity increase
Priority one is a hard worker. Someone who shows up early, stays late when needed, and takes pride in outworking the market
Impeccably sharp, humble, and comfortable operating at speed without excessive process or oversight
Relentlessly curious. You want to understand how things really work, not just follow a checklist
Motivated by ownership, growth, and uncapped upside
Energized by responsibility rather than structure
Clear communicator who can think on their feet and hold their own in real conversations
Comfortable with ambiguity and excited by building something, not inheriting something
Sales experience is preferred, of any kind. We care less about where you sold and more about what selling taught you
Experience in healthcare or SaaS is helpful but not required
Attitude, work ethic, and learning velocity matter more than years on a resume
No corporate bloat. No hand-holding. Just results, accountability, and real opportunity to grow
1. Build to Last
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better
Honest feedback, steady support, and shared growth keep our teams improving together.
Why you will flourish with us 🚀?
In office to collaborate with like-minded professionals
Healthcare, Dental, Vision benefit options
401k with 3% match
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
The opportunity to fast track your startup career!
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n \n\n\nWHAT YOU’LL DO\n\n - Own high-intent inbound demand and convert interest into qualified pipeline for the Canadian sales team\n\n - Create opportunity through disciplined, creative outbound across calls, email, social, and product-led signals\n\n - Break into high-value medical practices, health systems, and executive stakeholders who have never heard of Heidi\n\n - Research target accounts deeply to understand workflows, incentives, and hidden pain points\n\n - Run live conversations and product demos with clinicians, practice managers, and operators, earning trust quickly and setting a high bar for how Heidi shows up\n\n - Deconstruct how medical practices actually operate, identify pain points, and diagnose where Heidi creates real value\n\n - Qualify and route opportunities with speed and precision across Sales, Customer Success, Support, and Partnerships\n\n - Build deep product mastery so you can answer questions in the moment, not defer or deflect\n\n - Maintain clean notes, clear context, and strong handoffs so nothing is lost downstream\n\n - Continuously improve how we qualify, message, and respond to inbound demand as volume and complexity increase\n \n \n\n\nWHAT WE’RE LOOKING FOR\n\n - Priority one is a hard worker. Someone who shows up early, stays late when needed, and takes pride in outworking the market\n\n - Impeccably sharp, humble, and comfortable operating at speed without excessive process or oversight\n\n - Relentlessly curious. You want to understand how things really work, not just follow a checklist\n\n - Motivated by ownership, growth, and uncapped upside\n\n - Energized by responsibility rather than structure\n\n - Clear communicator who can think on their feet and hold their own in real conversations\n\n - Comfortable with ambiguity and excited by building something, not inheriting something\n\n - Sales experience is preferred, of any kind. We care less about where you sold and more about what selling taught you\n \n \n\n\nOTHER THINGS TO KNOW \n\n - Experience in healthcare or SaaS is helpful but not required\n\n - Attitude, work ethic, and learning velocity matter more than years on a resume\n\n - No corporate bloat. No hand-holding. Just results, accountability, and real opportunity to grow\n\n \n\n\nTHE WAY WE WORK\n\n1. Build to Last\n\nWe design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.\n\n2. Own Your Practice\n\nIdeas rise on merit, not title, and everyone shares responsibility for the standards we set together.\n\n3. Move Fast, Stay Steady\n\nWe move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.\n\n4. Make Others Better\n\nHonest feedback, steady support, and shared growth keep our teams improving together.\n\n \n\nWhy you will flourish with us 🚀?\n\n - In office to collaborate with like-minded professionals\n\n - Healthcare, Dental, Vision benefit options\n\n - 401k with 3% match\n\n - Personal development budget of $500 per annum\n\n - Become an owner, with shares (equity) in the company, if Heidi wins, we all win\n\n - The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups\n\n - The opportunity to fast track your startup career!\n\n \n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"1303b875-e3c0-4eb2-9b6a-29415eb73d6e","title":"Support Engineer","department":"Customer Experience","team":"Customer Support","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Sydney","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-09-17T12:03:24.561+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1303b875-e3c0-4eb2-9b6a-29415eb73d6e","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1303b875-e3c0-4eb2-9b6a-29415eb73d6e/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
The role
As a Support Engineer at Heidi Health, you’ll apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product.
Your work directly impacts product reliability, customer trust, and Heidi’s ability to scale safely in high-stakes clinical environments.
By owning technical issues end-to-end and partnering closely with engineering and product teams, you’ll play a critical role in supporting clinicians, improving patient care, and contributing to the long-term success of our company.
What you’ll do
Act as an escalation point for customers and internal team members on complex or technical issues particularly for escalated or high-impact cases.
Become a product expert, developing a deep understanding of how Heidi works and how customers use it in real-world clinical contexts.
Provide exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and efficiently.
Perform in-depth analysis and debugging of complex technical issues, applying sound judgment and care in high-trust healthcare environments.
Own customer issues from initial contact through to resolution, ensuring timely, accurate responses within agreed service levels.
Collaborate closely with engineering and product teams to understand, reproduce, and resolve complex technical problems - ensuring escalations are clearly documented well-scoped, and aligned with customer impact.
Monitor server health, system status, and bug reports, taking immediate action to mitigate impact, escalate critical issues, and prevent recurring problems.
Proactively identify systemic or recurring issues and contribute to improvements across tooling, processes, and systems that increase product reliability, support efficiency, and the team’s ability to scale, including helping identify and address recurring issues.
What you'll need
2+ years’ experience in a support engineer role.
A proactive individual who thrives in a fast-paced startup environment and enjoys collaborating with an international team dedicated to building impactful AI experiences.
Strong problem-solving skills with the ability to think critically and learn on the fly.
Strong customer focus - you excel at and genuinely enjoy helping customers.
Excellent communication skills, including the ability to question, clarify, empathise, use appropriate tone and the ability to explain technical concepts to non-technical users in a clear, empathetic manner.
Understanding of web development, with some experience using Python, React, Node, FastAPI, and MongoDB.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
","descriptionPlain":"We’re Heidi.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\n\n\nIf you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.\n\n\n\nThe role\n\n\n\nAs a Support Engineer at Heidi Health, you’ll apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product.\n\n\n\nYour work directly impacts product reliability, customer trust, and Heidi’s ability to scale safely in high-stakes clinical environments. \n\n\n\nBy owning technical issues end-to-end and partnering closely with engineering and product teams, you’ll play a critical role in supporting clinicians, improving patient care, and contributing to the long-term success of our company.\n\n \n\nWhat you’ll do \n\n - Act as an escalation point for customers and internal team members on complex or technical issues particularly for escalated or high-impact cases.\n\n - Become a product expert, developing a deep understanding of how Heidi works and how customers use it in real-world clinical contexts.\n\n - Provide exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and efficiently.\n\n - Perform in-depth analysis and debugging of complex technical issues, applying sound judgment and care in high-trust healthcare environments.\n\n - Own customer issues from initial contact through to resolution, ensuring timely, accurate responses within agreed service levels.\n\n - Collaborate closely with engineering and product teams to understand, reproduce, and resolve complex technical problems - ensuring escalations are clearly documented well-scoped, and aligned with customer impact.\n\n - Monitor server health, system status, and bug reports, taking immediate action to mitigate impact, escalate critical issues, and prevent recurring problems.\n\n - Proactively identify systemic or recurring issues and contribute to improvements across tooling, processes, and systems that increase product reliability, support efficiency, and the team’s ability to scale, including helping identify and address recurring issues.\n\n \n\nWhat you'll need\n\n - 2+ years’ experience in a support engineer role.\n\n - A proactive individual who thrives in a fast-paced startup environment and enjoys collaborating with an international team dedicated to building impactful AI experiences.\n\n - Strong problem-solving skills with the ability to think critically and learn on the fly.\n\n - Strong customer focus - you excel at and genuinely enjoy helping customers.\n\n - Excellent communication skills, including the ability to question, clarify, empathise, use appropriate tone and the ability to explain technical concepts to non-technical users in a clear, empathetic manner.\n\n - Understanding of web development, with some experience using Python, React, Node, FastAPI, and MongoDB.\n\n \n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n\n\nWe take care of you.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"104aa8ca-8282-4921-8fa3-17c86a509870","title":"Brand Designer","department":"GTM","team":"Regional Marketing","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-18T00:50:42.882+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/104aa8ca-8282-4921-8fa3-17c86a509870","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/104aa8ca-8282-4921-8fa3-17c86a509870/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.
Design everything, everywhere, all at once. Own visual execution across the entire brand system — conference stands, print collateral, digital ads, social posts, event invites, web pages, product screenshots, and more.
Keep the brand consistent, and evolving. Apply the Heidi visual language with precision and creativity. Ensure consistency across formats, while pushing the system to stay fresh and flexible.
Collaborate across every team. Work with Marketing, Product, Sales, Events, and Operations to deliver high-impact assets — often on short timelines, always to a high bar.
Make us unmissable at events. Design trade show booths, wayfinding, signage, and print materials that draw people in, tell a story fast, and feel unmistakably Heidi.
Elevate how we show up online. Collaborate on web, email, and campaign design. Build assets that are not only beautiful, but purposeful — and deliver results.
Build and maintain a scalable asset library. Create reusable templates, guidelines, and asset packs that help the broader team move faster while staying on brand.
Ideally 2–3 years of experience in brand, marketing, or visual design
We will consider strong recent graduates with compelling mock portfolios that demonstrate taste and craft
A portfolio that shows strong brand identity execution across digital and physical formats
Fluency in Figma, Adobe Creative Suite, and Canva
Ability to manage multiple projects with tight deadlines — and still deliver polish
Experience working in a fast-paced tech, SaaS, or startup environment
Strong cross-functional collaboration skills, comfortable working with Field teams and Global Brand stakeholders
Bonus: Exposure to healthcare, events, or web design/development workflows
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"WE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nIf you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.\n\n\n\n\nWHAT YOU’LL DO\n\n - Design everything, everywhere, all at once. Own visual execution across the entire brand system — conference stands, print collateral, digital ads, social posts, event invites, web pages, product screenshots, and more.\n\n - Keep the brand consistent, and evolving. Apply the Heidi visual language with precision and creativity. Ensure consistency across formats, while pushing the system to stay fresh and flexible.\n\n - Collaborate across every team. Work with Marketing, Product, Sales, Events, and Operations to deliver high-impact assets — often on short timelines, always to a high bar.\n\n - Make us unmissable at events. Design trade show booths, wayfinding, signage, and print materials that draw people in, tell a story fast, and feel unmistakably Heidi.\n\n - Elevate how we show up online. Collaborate on web, email, and campaign design. Build assets that are not only beautiful, but purposeful — and deliver results.\n\n - Build and maintain a scalable asset library. Create reusable templates, guidelines, and asset packs that help the broader team move faster while staying on brand.\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - Ideally 2–3 years of experience in brand, marketing, or visual design\n\n - We will consider strong recent graduates with compelling mock portfolios that demonstrate taste and craft\n\n - A portfolio that shows strong brand identity execution across digital and physical formats\n\n - Fluency in Figma, Adobe Creative Suite, and Canva\n\n - Ability to manage multiple projects with tight deadlines — and still deliver polish\n\n - Experience working in a fast-paced tech, SaaS, or startup environment\n\n - Strong cross-functional collaboration skills, comfortable working with Field teams and Global Brand stakeholders\n\n - Bonus: Exposure to healthcare, events, or web design/development workflows\n\n\n\n\n HOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n \n\n\nWHY HEIDI?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n \n\n\nWE TAKE CARE OF YOU.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\n \n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"69a7f6cd-2bf1-4390-ac51-df68e59cde4c","title":"Software Implementation Engineer","department":"GTM","team":"Success","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-18T16:38:55.987+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/69a7f6cd-2bf1-4390-ac51-df68e59cde4c","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/69a7f6cd-2bf1-4390-ac51-df68e59cde4c/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you don’t choose easy and you want to build something way bigger than yourself, then choose the challenge, choose Heidi.
The Software Implementation Engineer is a hands-on technical delivery role at the centre of complex NHS deployments. At Heidi, the CSM owns the customer from day one: the relationship, the rollout plan, the path to renewal. The Implementation Engineer is the technical arm they lean on: the person who personally configures SSO with the customer's IT team, sets up and provisions tenants, delivers EHR integrations through to go-live, configures agents and custom builds, and gives every technical problem a fast diagnosis and the right owner — fixing what is configuration, and handing confirmed product defects to Support Engineering, who own and drive their resolution.
You are the reason launches don't stall on technical topics. The remit is deliberately broad: anything to do with getting an account set up, configured and optimised is yours, from account configuration and MFA through to integration build and iteration, rather than being split across several specialist roles.
Clinical training and adoption sit with Clinical Enablement, not here. Your ownership begins upon acceptance of the enterprise handover. It ends when the agreed technical scope has passed its acceptance criteria, customer sign-off has been recorded, the final configuration has been documented and the implementation has transferred into hypercare or BAU support.
You are technically credible in front of a CIO, precise in what you hand to engineers, and relentless about closing the loop — and you translate what customers need technically into clear, prioritised asks for the Technical Program Manager (TPM), who owns the integration roadmap and prioritisation.
Success in this role looks like:
Hands-on delivery — you personally set up, configure and validate the technical footprint of an account: identity, provisioning, integrations, agents, data flows. Not coordinated — done.
Technical ownership — every technical problem at your accounts gets a fast diagnosis and a clear owner. What is configuration or implementation, you fix; what is a product defect, Support Engineering owns and drives — you hand it over with the diagnosis attached and do not shadow the ticket. CSMs never have to diagnose or route technical problems themselves.
Fast unblocking — technical blockers that would stall a launch for weeks get diagnosed, sequenced and resolved in days, because you understand the problem and know exactly who has to do what.
Clean boundaries — you hand net-new build work to FDEs as precise, prioritised requirements they can act on without rework, and you route live product defects to Support Engineering with a proper diagnosis attached — you don’t hoard work that belongs elsewhere, and you don’t toss problems over walls.
Trusted translation — customer IT and security teams treat you as a peer; the Technical Program Manager (TPM) gets integration gaps and technical priorities from you they can act on, and product hears a clear, prioritised signal.
This is a delivery-accountable role, so your job is to make the technical side of every account work: identity live, tenants configured, integrations delivered, agents built, security questions answered, and technical problems solved before they become escalations.
What you’ll do
Technical Onboarding & Account Setup
Own the technical setup of new enterprise accounts end to end: tenant and workspace configuration, user provisioning and seat structure, environment readiness.
Configure SSO with the customer’s IT team — SAML / OIDC against Okta, Microsoft Entra and NHS identity infrastructure — including MFA and conditional-access alignment.
Drive network and device readiness: whitelisting, VDI and shared-device constraints, mobile device management, so clinicians can actually use Heidi on day one. Work directly with customer IT to clear whatever is blocking a swift deployment: deployment questionnaires, IT vetting, access requests, environment prerequisites.
Integration Delivery
Receive the validated integration design and signed SOW from presales. Confirm implementation prerequisites, elaborate the agreed design where necessary, configure the Heidi components, perform technical testing, support customer UAT and execute the technical go-live activities within the implementation plan you own.
Translate the agreed SOW and technical design into precise, prioritised implementation requirements; hand net-new build to FDEs in a form they can act on without rework, own the account-side delivery around it, and surface integration gaps to the Technical Program Manager. Raise any requirement that is missing, materially different or genuinely out of scope through formal change control before work proceeds, rather than absorbing scope creep silently.
Provide credible estimates, identify dependencies early and give the CSM evidence-based status and recovery options. You own the integrated technical plan, customer-facing delivery dates and dependency escalation. After go-live, keep working with the trust integration team to iterate and optimise the integration: anything that is not a product defect is yours to make work.
Product-technical Configuration
Set up agentic workflows, agents and custom builds to fit each account’s clinical and operational workflows, turning vague customer asks into scoped configurations with clear acceptance criteria.
Translate what the customer bought into what has to be configured, and set it up: products, identity, integrations, agents, APIs, exports and data flows. As Heidi adds products (agents, agentic workflows, comms), their account-level setup lands here too.
Handle technical template and coding setup where it crosses into system behaviour (clinical content stays with Clinical Enablement).
Technical Escalation & Resolution
During active implementation and hypercare, be the first technical port of call for CSMs: when something technical breaks or will not configure, you provide first-line diagnosis and make sure it lands with the right owner. Once an account has formally handed over to BAU, Support Engineering owns initial triage and ongoing incident management, and you are re-engaged only through agreed escalation criteria.
Diagnose before you route: implementation-phase and account-specific configuration issues are yours to fix; confirmed product defects go to Support Engineering with your diagnosis attached — they own and drive resolution, and Support Engineering owns defect resolution. The Implementation Engineer remains informed where the defect affects implementation milestones, acceptance criteria or customer readiness, without duplicating Support’s investigation.
Translate customer technical problems into clear priorities — routing integration gaps to the Technical Program Manager (who owns the roadmap) and confirmed defects to Support Engineering — the alignment that gets problems actually solved.
Information Governance & Security Enablement
Provide accurate technical input and evidence for DPIAs, security questionnaires and IT-assurance requests, routed through Compliance, who owns these processes. Security, Privacy and Clinical Safety retain approval authority for their respective positions. Keep them off the critical path without becoming the sign-off owner.
Work within NHS governance gates — clinical safety sign-off, IG approval, change-control windows — planning technical work around them (clinical-safety substance is owned by Heidi’s Clinical Safety Officer).
Handover acceptance and scope control
Review the signed SOW, discovery notes, technical decision record, architecture, acceptance criteria, success measures and open risk log before technical implementation begins.
Return the handover where a blocking material risk, unclear scope or unsupported commitment prevents a credible implementation plan.
Deliver against the agreed scope without converting new customer requirements into configuration work.
Classify emerging requests as in-scope configuration, defect, net-new engineering, roadmap request or commercial change.
Escalate material scope changes through the CSM, SE and AE before committing work or dates.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
Our Benefits
Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create.
Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.
Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.
Fertility support. £7,000 one-off payment, eligibility applies.
Learning & development. £700 per year for courses, books, memberships, conferences and more.
Home office budget of £500 one-off to set up a workspace you actually want to work in.
Recharge days after major milestones and busy periods so you can reset and come back strong.
Work from anywhere for up to 4 weeks per year, wherever the world takes you.
Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.
Flexibility that works. A hybrid environment, with 3 days in the office.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"We’re Heidi.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nIf you don’t choose easy and you want to build something way bigger than yourself, then choose the challenge, choose Heidi.\n\n\n\n\nTHE ROLE\n\n \n\nThe Software Implementation Engineer is a hands-on technical delivery role at the centre of complex NHS deployments. At Heidi, the CSM owns the customer from day one: the relationship, the rollout plan, the path to renewal. The Implementation Engineer is the technical arm they lean on: the person who personally configures SSO with the customer's IT team, sets up and provisions tenants, delivers EHR integrations through to go-live, configures agents and custom builds, and gives every technical problem a fast diagnosis and the right owner — fixing what is configuration, and handing confirmed product defects to Support Engineering, who own and drive their resolution. \n\nYou are the reason launches don't stall on technical topics. The remit is deliberately broad: anything to do with getting an account set up, configured and optimised is yours, from account configuration and MFA through to integration build and iteration, rather than being split across several specialist roles. \n\nClinical training and adoption sit with Clinical Enablement, not here. Your ownership begins upon acceptance of the enterprise handover. It ends when the agreed technical scope has passed its acceptance criteria, customer sign-off has been recorded, the final configuration has been documented and the implementation has transferred into hypercare or BAU support. \n\nYou are technically credible in front of a CIO, precise in what you hand to engineers, and relentless about closing the loop — and you translate what customers need technically into clear, prioritised asks for the Technical Program Manager (TPM), who owns the integration roadmap and prioritisation.\n\n\n\nSuccess in this role looks like:\n\n - Hands-on delivery — you personally set up, configure and validate the technical footprint of an account: identity, provisioning, integrations, agents, data flows. Not coordinated — done.\n\n - Technical ownership — every technical problem at your accounts gets a fast diagnosis and a clear owner. What is configuration or implementation, you fix; what is a product defect, Support Engineering owns and drives — you hand it over with the diagnosis attached and do not shadow the ticket. CSMs never have to diagnose or route technical problems themselves.\n\n - Fast unblocking — technical blockers that would stall a launch for weeks get diagnosed, sequenced and resolved in days, because you understand the problem and know exactly who has to do what.\n\n - Clean boundaries — you hand net-new build work to FDEs as precise, prioritised requirements they can act on without rework, and you route live product defects to Support Engineering with a proper diagnosis attached — you don’t hoard work that belongs elsewhere, and you don’t toss problems over walls.\n\n - Trusted translation — customer IT and security teams treat you as a peer; the Technical Program Manager (TPM) gets integration gaps and technical priorities from you they can act on, and product hears a clear, prioritised signal.\n\n\n\nThis is a delivery-accountable role, so your job is to make the technical side of every account work: identity live, tenants configured, integrations delivered, agents built, security questions answered, and technical problems solved before they become escalations.\n\n\n\nWhat you’ll do \n\nTechnical Onboarding & Account Setup\n\n - Own the technical setup of new enterprise accounts end to end: tenant and workspace configuration, user provisioning and seat structure, environment readiness.\n\n - Configure SSO with the customer’s IT team — SAML / OIDC against Okta, Microsoft Entra and NHS identity infrastructure — including MFA and conditional-access alignment.\n\n - Drive network and device readiness: whitelisting, VDI and shared-device constraints, mobile device management, so clinicians can actually use Heidi on day one. Work directly with customer IT to clear whatever is blocking a swift deployment: deployment questionnaires, IT vetting, access requests, environment prerequisites.\n\nIntegration Delivery\n\n - Receive the validated integration design and signed SOW from presales. Confirm implementation prerequisites, elaborate the agreed design where necessary, configure the Heidi components, perform technical testing, support customer UAT and execute the technical go-live activities within the implementation plan you own.\n\n - Translate the agreed SOW and technical design into precise, prioritised implementation requirements; hand net-new build to FDEs in a form they can act on without rework, own the account-side delivery around it, and surface integration gaps to the Technical Program Manager. Raise any requirement that is missing, materially different or genuinely out of scope through formal change control before work proceeds, rather than absorbing scope creep silently.\n\n - Provide credible estimates, identify dependencies early and give the CSM evidence-based status and recovery options. You own the integrated technical plan, customer-facing delivery dates and dependency escalation. After go-live, keep working with the trust integration team to iterate and optimise the integration: anything that is not a product defect is yours to make work.\n\nProduct-technical Configuration\n\n - Set up agentic workflows, agents and custom builds to fit each account’s clinical and operational workflows, turning vague customer asks into scoped configurations with clear acceptance criteria.\n\n - Translate what the customer bought into what has to be configured, and set it up: products, identity, integrations, agents, APIs, exports and data flows. As Heidi adds products (agents, agentic workflows, comms), their account-level setup lands here too.\n\n - Handle technical template and coding setup where it crosses into system behaviour (clinical content stays with Clinical Enablement).\n\nTechnical Escalation & Resolution\n\n - During active implementation and hypercare, be the first technical port of call for CSMs: when something technical breaks or will not configure, you provide first-line diagnosis and make sure it lands with the right owner. Once an account has formally handed over to BAU, Support Engineering owns initial triage and ongoing incident management, and you are re-engaged only through agreed escalation criteria.\n\n - Diagnose before you route: implementation-phase and account-specific configuration issues are yours to fix; confirmed product defects go to Support Engineering with your diagnosis attached — they own and drive resolution, and Support Engineering owns defect resolution. The Implementation Engineer remains informed where the defect affects implementation milestones, acceptance criteria or customer readiness, without duplicating Support’s investigation.\n\n - Translate customer technical problems into clear priorities — routing integration gaps to the Technical Program Manager (who owns the roadmap) and confirmed defects to Support Engineering — the alignment that gets problems actually solved.\n\nInformation Governance & Security Enablement\n\n - Provide accurate technical input and evidence for DPIAs, security questionnaires and IT-assurance requests, routed through Compliance, who owns these processes. Security, Privacy and Clinical Safety retain approval authority for their respective positions. Keep them off the critical path without becoming the sign-off owner.\n\n - Work within NHS governance gates — clinical safety sign-off, IG approval, change-control windows — planning technical work around them (clinical-safety substance is owned by Heidi’s Clinical Safety Officer).\n\nHandover acceptance and scope control\n\n - Review the signed SOW, discovery notes, technical decision record, architecture, acceptance criteria, success measures and open risk log before technical implementation begins.\n\n - Return the handover where a blocking material risk, unclear scope or unsupported commitment prevents a credible implementation plan.\n\n - Deliver against the agreed scope without converting new customer requirements into configuration work.\n\n - Classify emerging requests as in-scope configuration, defect, net-new engineering, roadmap request or commercial change.\n\n - Escalate material scope changes through the CSM, SE and AE before committing work or dates.\n\n \n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n \n\nWhy Heidi?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.\n\n\n\nOur Benefits\n\n - Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create.\n\n - Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.\n\n - Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.\n\n - Fertility support. £7,000 one-off payment, eligibility applies.\n\n - Learning & development. £700 per year for courses, books, memberships, conferences and more.\n\n - Home office budget of £500 one-off to set up a workspace you actually want to work in.\n\n - Recharge days after major milestones and busy periods so you can reset and come back strong.\n\n - Work from anywhere for up to 4 weeks per year, wherever the world takes you.\n\n - Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.\n\n - Flexibility that works. A hybrid environment, with 3 days in the office. \n\n\n\n\nHEIDI’S COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"67910ba8-c7bd-4c01-88e3-a3b8618b1cff","title":"Director of Growth Marketing","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"New York","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-18T16:29:04.538+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/67910ba8-c7bd-4c01-88e3-a3b8618b1cff","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/67910ba8-c7bd-4c01-88e3-a3b8618b1cff/application","descriptionHtml":"Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
We are seeking a Director of Growth to own demand generation across North America. In this role, you will build and execute strategic programs designed to generate high-quality sales opportunities across private practices, community health organizations, and health systems.
You will lead our demand generation strategy, campaign performance, and marketing-to-sales funnel optimization in close collaboration with Sales, Product Marketing, Field Marketing, and Revenue Operations. You will determine key investment areas, design targeted initiatives for diverse buyer personas and sales cycles, and analyze performance to maximize closed-won pipeline.
This is a hands-on role for growth marketers who thrive on scaling programs from 0 to 1. You should be equally adept at formulating quarterly pipeline strategy, executing multichannel campaigns, automating nurture workflows, and diagnosing performance bottlenecks.
Your primary objective is to build a scalable, predictable pipeline generation engine while continually driving marketing efficiency and revenue impact.
Convert NA revenue goals into quarterly demand plans, pipeline targets, and priorities based on deal size, conversion rates, sales cycles, and capacity.
Develop tailored strategies for Heidi’s priority segments and specialties, defining target audiences, offers, channels, and success metrics.
Manage the demand generation budget and forecast, providing recommendations on scaling, adjusting, or stopping investments.
Execute integrated campaigns across paid media, email, webinars, content, and partners, selecting channels by audience and opportunity.
Partner with Product Marketing to translate positioning and differentiation into compelling campaign messaging.
Collaborate with Field Marketing to link events to targeted outreach, meeting generation, and prompt follow-up.
Partner with Sales to prioritize key accounts, target buying groups, and align marketing with outreach.
Target clinician champions and key decision-makers (clinical, operational, IT, executive) using fit and engagement signals.
Leverage individual clinician adoption to drive broader organizational expansion with Product, Sales, and Customer Success.
Lead conversion optimizations on high-intent journeys with Product Marketing and creative teams.
Create targeted nurture and re-engagement campaigns to advance prospects to evaluation and reactivate contacts.
Collaborate with Sales and RevOps on lead scoring, routing, and resolving funnel bottlenecks.
Connect spend to qualified opportunities, pipeline, efficiency, and revenue, separating pipeline creation from influence.
Run structured tests across channels and creative with pre-defined success metrics to scale winning strategies.
Review pipeline with Sales, combining campaign data and buyer feedback to optimize for opportunity outcomes over lead volume.
Collaborate with RevOps and GTM engineering on data, segmentation, automation, and reporting for effective demand programs.
Leverage AI and automation for accurate, relevant account research, campaign production, personalization, and analysis.
Set clear briefs for internal partners and agencies, ensuring high standards for campaign execution and quality assurance.
7+ years in B2B marketing, owning software demand generation or growth programs. Outcomes matter more than titles.
Proven pipeline generation record, with clear accountability for targets, program execution, spend, and opportunity outcomes.
Deep demand generation expertise across paid acquisition, ABM, or lifecycle marketing, effectively combining channels.
Strong analytical judgment to model funnels, evaluate attribution, fix conversion issues, and invest wisely with incomplete data.
Hands-on fluency with HubSpot (or similar CRMs/marketing automation), paid media tools, and analytics platforms.
Strong campaign and communication skills to write copy, brief partners, and clearly articulate priorities and results.
Marketing experience with healthcare practices, community health groups, or health systems.
Experience leveraging individual product adoption to drive sales-led growth.
Hands-on experience using Clay or similar tools and AI workflows to optimize targeting and campaigns.
Marketing meets qualified pipeline targets with segment and program visibility.
More prospects convert from interest to sales opportunities with reliable follow-up.
Heidi establishes proven, repeatable acquisition, account-based, and nurture programs.
Demand generation efficiency improves across opportunity quality, cost, and revenue.
Sales and Marketing align on priorities, qualification standards, and pipeline reviews.
Live Forever — We build for healthcare’s next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence — even when it’s uncomfortable.
Practice Ownership — Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
Move Fast, Fix Faster — The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace — Heidi never goes down.
Get Better — The best clinicians teach. So do we. We live in clinicians’ reality, bring warmth to the work, and choose clarity over cleverness.
Generous Healthcare, Dental, and Vision benefit options 90%+ paid for by Heidi
401k with 3% match
$100/month Healthy Heidis budget
$700/year learning & development budget
Recharge Days after major pushes
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The role
A Senior Full-Stack Engineer who owns new features end-to-end: the React interface a clinician clicks, the Python service behind it, and the data model underneath. You have shipped SaaS products inside a high-growth startup, and a slow query bothers you as much as a component that drops frames.
You know where the trade-offs live on both sides of the stack: when logic belongs in the browser and when it belongs on the server, and how a schema decision made today shows up as latency on screen in six months.
You take a loose brief and return a working, tested feature without waiting for a hand-off from another team. You read the user need behind the ticket.
You thrive in a flat, flexible team, and you pick up the specifics of building an AI product for clinicians in 190+ countries within your first weeks.
Brilliant people come from unlikely places. If you have a record of shipping hard, technically demanding products and features, whatever the industry, we want to meet you.
What you'll do
You will work alongside the engineers who built Heidi, shipping AI products that change how healthcare runs.
Own features from database to browser: design the data model, build the Python service, ship the React and TypeScript interface, then watch how clinicians use it and iterate.
Build fast, accessible interfaces in React, TypeScript and Next.js that hold up for a GP seeing twenty patients before lunch.
Design, build and run high-performance backend services in Python, with MongoDB and Redis for storage and caching.
Design APIs the rest of engineering and the AI team build on, and own their versioning, documentation, testing and security.
Develop and manage message queue systems for real-time data processing.
Shape the cloud infrastructure your features run on so they scale and stay up.
Pair with product, design and AI engineers to turn a brief into a shipped workflow, then measure and go again.
Write code your colleagues can read, test and extend six months from now.
What you'll need
5+ years of software engineering experience, with production work on both the frontend and the backend.
Strong React and TypeScript, plus Next.js or a comparable framework. You know the browser: rendering performance, state management, accessibility.
Python in production: building, testing and running backend services.
Hands-on MongoDB and Redis, with sound judgment on data modeling, design patterns and trade-offs.
Experience building and managing message queue systems at scale.
Deep understanding of API design: security, versioning, performance and the contract between client and server.
Application and data security knowledge on both sides of that contract.
Experience integrating with third-party systems.
Testable, communicative code, and fluency with source control and CI/CD pipelines.
A record of building systems that scale, stay up under load and hold up to security scrutiny.
Passion for AI, shown through hands-on building, prototyping or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer health and dental cover, a £700 annual learning and development budget, a £100/month health and wellness allowance, a £500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\nThe role\n\nA Senior Full-Stack Engineer who owns new features end-to-end: the React interface a clinician clicks, the Python service behind it, and the data model underneath. You have shipped SaaS products inside a high-growth startup, and a slow query bothers you as much as a component that drops frames.\n\n\n\nYou know where the trade-offs live on both sides of the stack: when logic belongs in the browser and when it belongs on the server, and how a schema decision made today shows up as latency on screen in six months.\n\n\n\nYou take a loose brief and return a working, tested feature without waiting for a hand-off from another team. You read the user need behind the ticket.\n\n\n\nYou thrive in a flat, flexible team, and you pick up the specifics of building an AI product for clinicians in 190+ countries within your first weeks.\n\n\n\nBrilliant people come from unlikely places. If you have a record of shipping hard, technically demanding products and features, whatever the industry, we want to meet you.\n\n\n\nWhat you'll do\n\nYou will work alongside the engineers who built Heidi, shipping AI products that change how healthcare runs.\n\n - Own features from database to browser: design the data model, build the Python service, ship the React and TypeScript interface, then watch how clinicians use it and iterate.\n\n - Build fast, accessible interfaces in React, TypeScript and Next.js that hold up for a GP seeing twenty patients before lunch.\n\n - Design, build and run high-performance backend services in Python, with MongoDB and Redis for storage and caching.\n\n - Design APIs the rest of engineering and the AI team build on, and own their versioning, documentation, testing and security.\n\n - Develop and manage message queue systems for real-time data processing.\n\n - Shape the cloud infrastructure your features run on so they scale and stay up.\n\n - Pair with product, design and AI engineers to turn a brief into a shipped workflow, then measure and go again.\n\n - Write code your colleagues can read, test and extend six months from now.\n\n\n\nWhat you'll need\n\n - 5+ years of software engineering experience, with production work on both the frontend and the backend.\n\n - Strong React and TypeScript, plus Next.js or a comparable framework. You know the browser: rendering performance, state management, accessibility.\n\n - Python in production: building, testing and running backend services.\n\n - Hands-on MongoDB and Redis, with sound judgment on data modeling, design patterns and trade-offs.\n\n - Experience building and managing message queue systems at scale.\n\n - Deep understanding of API design: security, versioning, performance and the contract between client and server.\n\n - Application and data security knowledge on both sides of that contract.\n\n - Experience integrating with third-party systems.\n\n - Testable, communicative code, and fluency with source control and CI/CD pipelines.\n\n - A record of building systems that scale, stay up under load and hold up to security scrutiny.\n\n - Passion for AI, shown through hands-on building, prototyping or side projects.\n\n - You default to building over requesting.\n\n - You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.\n\n\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\n\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\n\nWe take care of you.\n\n\n\nWe offer health and dental cover, a £700 annual learning and development budget, a £100/month health and wellness allowance, a £500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nWe chose to open-source our benefits hub https://app.notion.com/p/heidihealth/Benefits-Hub-356ca630286e80b1927cd275a206fa58?source=copy_link, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"7864731d-b1c7-41cf-ac41-beb2bc2e41a7","title":"Product Manager, Intelligence","department":"Product","team":"Product","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"New York","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-09-22T23:27:32.337+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/7864731d-b1c7-41cf-ac41-beb2bc2e41a7","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/7864731d-b1c7-41cf-ac41-beb2bc2e41a7/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
We’re looking for a Product Manager to build the next generation of clinical intelligence at Heidi. Millions of clinical sessions per week generate an extraordinary volume of structured health data. Your job is to turn that into products that help clinicians, health systems, and Heidi itself make better decisions.
This role blends structured data products, AI-native experiences, and exploratory product discovery. You will own how clinicians and organisations interact with their clinical data: analytics, reporting, operational insights, and the intelligent surfaces that make Heidi more valuable the more it’s used. When a clinic understands its referral patterns, when a health system sees adoption across departments, when an AI model gets smarter because the data underneath it improved: that’s your work.
This role will be based in either our Sydney or Melbourne office.
We don’t care about logos; the traditional insignia of competence. We’ll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.
Own product strategy and roadmap for Heidi’s intelligence products, setting clear goals and being held accountable to achieving them
Build intelligent experiences that help clinicians and health systems unlock deeper understanding from their clinical data
Own reporting, analytics, and insight surfaces that make Heidi more valuable the longer a customer uses it
Scope and ship AI-native features that turn clinical data into proactive insights and decision tools
Match deep customer understanding with business goals to deliver products that drive retention and expansion
Prioritise across new intelligence capabilities, data quality, and the infrastructure that supports them
Work with AI and product teams so intelligence products stay ahead of what the underlying models can do
Work with engineering on architecture trade-offs at a technical level
Spot patterns that multiple teams are solving separately and consolidate them
BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
4+ years in product, infrastructure, or technical roles, though we care more about what you’ve built than time served
A romantic streak about software and a belief that great design transforms someone’s day
Technical enough to hold your own with engineers, credible enough to present infrastructure trade-offs to leadership
Genuine curiosity about what breaks when software moves from development to production at scale
Experience in data products or platforms (metrics layers, data APIs, semantic modelling) is a genuine advantage, though the right person can learn the domain
You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you’ve made with them
Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
You default to building over requesting
Strong opinions, weakly held; you’ll shift the room when you’re right
Data fluency with diagnostic teeth; you can read usage data and distinguish a product problem from a data quality problem from a customer-specific issue
If you answer ‘NO’ to these questions, this may not be the job for you:
Are you an execution powerhouse?
Have you shipped something this week?
Are you good at games?
Did you have a weird teenage hobby?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer healthcare, dental and vision benefits, a 401k with 3% company match, a $700 annual learning and development budget, a $100/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $7,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"WE’RE HEIDI.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nWe’re looking for a Product Manager to build the next generation of clinical intelligence at Heidi. Millions of clinical sessions per week generate an extraordinary volume of structured health data. Your job is to turn that into products that help clinicians, health systems, and Heidi itself make better decisions.\n\nThis role blends structured data products, AI-native experiences, and exploratory product discovery. You will own how clinicians and organisations interact with their clinical data: analytics, reporting, operational insights, and the intelligent surfaces that make Heidi more valuable the more it’s used. When a clinic understands its referral patterns, when a health system sees adoption across departments, when an AI model gets smarter because the data underneath it improved: that’s your work.\n\nThis role will be based in either our Sydney or Melbourne office.\n\nWe don’t care about logos; the traditional insignia of competence. We’ll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own product strategy and roadmap for Heidi’s intelligence products, setting clear goals and being held accountable to achieving them\n\n - Build intelligent experiences that help clinicians and health systems unlock deeper understanding from their clinical data\n\n - Own reporting, analytics, and insight surfaces that make Heidi more valuable the longer a customer uses it\n\n - Scope and ship AI-native features that turn clinical data into proactive insights and decision tools\n\n - Match deep customer understanding with business goals to deliver products that drive retention and expansion\n\n - Prioritise across new intelligence capabilities, data quality, and the infrastructure that supports them\n\n - Work with AI and product teams so intelligence products stay ahead of what the underlying models can do\n\n - Work with engineering on architecture trade-offs at a technical level\n\n - Spot patterns that multiple teams are solving separately and consolidate them\n\n\n\n\nWHAT YOU’LL NEED\n\n - BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)\n\n - 4+ years in product, infrastructure, or technical roles, though we care more about what you’ve built than time served\n\n - A romantic streak about software and a belief that great design transforms someone’s day\n\n - Technical enough to hold your own with engineers, credible enough to present infrastructure trade-offs to leadership\n\n - Genuine curiosity about what breaks when software moves from development to production at scale\n\n - Experience in data products or platforms (metrics layers, data APIs, semantic modelling) is a genuine advantage, though the right person can learn the domain\n\n - You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you’ve made with them\n\n - Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products\n\n - You default to building over requesting\n\n - Strong opinions, weakly held; you’ll shift the room when you’re right\n\n - Data fluency with diagnostic teeth; you can read usage data and distinguish a product problem from a data quality problem from a customer-specific issue\n\n\n\nIf you answer ‘NO’ to these questions, this may not be the job for you:\n\n - Are you an execution powerhouse?\n\n - Have you shipped something this week?\n\n - Are you good at games?\n\n - Did you have a weird teenage hobby?\n\n - Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?\n\n - Does the prospect of making health systems a lot nicer make you feel fuzzy inside?\n\n\n\n\nHOW WE SHOW UP\n\n\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\n\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\n\nWe take care of you.\n\n\n\nWe offer healthcare, dental and vision benefits, a 401k with 3% company match, a $700 annual learning and development budget, a $100/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $7,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nWe chose to open-source our benefits hub, if you care to take a peek.","compensation":{"compensationTierSummary":"A$160K – A$230K • Offers Equity","scrapeableCompensationSalarySummary":"A$160K - A$230K","compensationTiers":[{"id":"aff4f71d-b49f-4828-b1ca-5c7cc5e06538","tierSummary":"A$160K – A$230K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"69206438-8441-429f-90de-b4ffa332574d","summary":"A$160K – A$230K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"AUD","minValue":160000,"maxValue":230000},{"id":"03c7563a-8c13-48f8-a1f8-cc921537434f","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"AUD","minValue":160000,"maxValue":230000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"16c5fb6b-b074-4f70-aefc-d1740f047caf","title":"Senior Product Manager, Growth","department":"Product","team":"Product","employmentType":"FullTime","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-06T16:48:26.633+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/16c5fb6b-b074-4f70-aefc-d1740f047caf","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/16c5fb6b-b074-4f70-aefc-d1740f047caf/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Growth at an AI-native company is different. This isn't about A/B testing button colours or optimising email subject lines. It's about identifying the mechanics that will drive the company into the future, and building the product experiences that get us there.
We're looking for a Product Manager who can find those mechanics, prove they are correct, and improve them, with analytical rigour and excellent product intuition.
You'll own the mechanics that turn Heidi users into Heidi advocates, the viral loops, first-time experiences, and adoption patterns that fuel our growth. At Heidi, we grew from zero to hundreds of thousands of clinicians not through growth hacks, but because the product turned every user into an advocate. The next chapter demands we do this again, at 10x the scale.
You will partner closely with engineering, design, and platform teams to continuously raise the bar on quality across every surface.
We don’t care about logos, the traditional insignia of competence. We’ll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.
—
What you'll do
Own the product strategy and roadmap for our growth mechanics. From viral loops, the first-time experience, and monetisation
Find the mechanics that will drive the company forward, evangelise them internally, and keep making them better
Analyse user behaviour to identify friction points and opportunities in the user journey
Ship meaningful improvements by working closely with engineering and design, understanding that small changes affect millions of sessions weekly
Sweat the details that separate good software from beloved software; microinteractions most PMs wouldn't notice
Maintain high standards for issue-tracking hygiene, design system consistency, and team shipping practices
Collaborate with Marketing on initiatives across all distribution channels
Build dashboards and reports that help the team understand what's working and why
—
If we'd worked together the last 6 weeks, you'd have:
Sat on customer calls and worked out how clinicians actually discover Heidi, and what makes them suggest it to a colleague
Shipped an experiment on the signup flow and known, within the week, whether week-one retention moved
Built a dashboard tracking sharing behaviour across different user segments to identify our highest-potential referrers
Explained why one specialty retains and another doesn't, with the data in front of Growth leadership
Submitted a code fix yourself when you got frustrated waiting — an event-tracking gap, or a simple UI change
—
What you'll need
4+ years shipping product, though we care more about what you've built than time served
Strong analytical skills - comfortable with data, experimentation, and making decisions based on metrics
Intellectual curiosity about why users behave the way they do and how products can influence behaviour ethically
Comfort with ambiguity - growth work focuses on what actually moves the needle, not following a playbook
A romantic streak about software and a belief that great design transforms someone's day
Consumer product craft in B2B contexts where you refused to compromise on polish
You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them
You default to building over requesting
Strong opinions, weakly held; you'll shift the room when you're right
Data fluency with diagnostic teeth; you can read an Amplitude dashboard and tell a product problem from a tracking bug from a segment effect
—
If you answer ‘NO’ to these questions, this may not be the job for you:
Are you an execution powerhouse?
Have you shipped something this week?
Are you good at games?
Did you have a weird teenage hobby?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nGrowth at an AI-native company is different. This isn't about A/B testing button colours or optimising email subject lines. It's about identifying the mechanics that will drive the company into the future, and building the product experiences that get us there.\n\nWe're looking for a Product Manager who can find those mechanics, prove they are correct, and improve them, with analytical rigour and excellent product intuition.\n\nYou'll own the mechanics that turn Heidi users into Heidi advocates, the viral loops, first-time experiences, and adoption patterns that fuel our growth. At Heidi, we grew from zero to hundreds of thousands of clinicians not through growth hacks, but because the product turned every user into an advocate. The next chapter demands we do this again, at 10x the scale.\n\nYou will partner closely with engineering, design, and platform teams to continuously raise the bar on quality across every surface.\n\nWe don’t care about logos, the traditional insignia of competence. We’ll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.\n\n—\n\nWhat you'll do\n\n - Own the product strategy and roadmap for our growth mechanics. From viral loops, the first-time experience, and monetisation\n\n - Find the mechanics that will drive the company forward, evangelise them internally, and keep making them better\n\n - Analyse user behaviour to identify friction points and opportunities in the user journey\n\n - Ship meaningful improvements by working closely with engineering and design, understanding that small changes affect millions of sessions weekly\n\n - Sweat the details that separate good software from beloved software; microinteractions most PMs wouldn't notice\n\n - Maintain high standards for issue-tracking hygiene, design system consistency, and team shipping practices\n\n - Collaborate with Marketing on initiatives across all distribution channels\n\n - Build dashboards and reports that help the team understand what's working and why\n\n—\n\nIf we'd worked together the last 6 weeks, you'd have:\n\n - Sat on customer calls and worked out how clinicians actually discover Heidi, and what makes them suggest it to a colleague\n\n - Shipped an experiment on the signup flow and known, within the week, whether week-one retention moved\n\n - Built a dashboard tracking sharing behaviour across different user segments to identify our highest-potential referrers\n\n - Explained why one specialty retains and another doesn't, with the data in front of Growth leadership\n\n - Submitted a code fix yourself when you got frustrated waiting — an event-tracking gap, or a simple UI change\n\n—\n\nWhat you'll need\n\n - 4+ years shipping product, though we care more about what you've built than time served\n\n - Strong analytical skills - comfortable with data, experimentation, and making decisions based on metrics\n\n - Intellectual curiosity about why users behave the way they do and how products can influence behaviour ethically\n\n - Comfort with ambiguity - growth work focuses on what actually moves the needle, not following a playbook\n\n - A romantic streak about software and a belief that great design transforms someone's day\n\n - Consumer product craft in B2B contexts where you refused to compromise on polish\n\n - You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them\n\n - You default to building over requesting\n\n - Strong opinions, weakly held; you'll shift the room when you're right\n\n - Data fluency with diagnostic teeth; you can read an Amplitude dashboard and tell a product problem from a tracking bug from a segment effect\n\n—\n\nIf you answer ‘NO’ to these questions, this may not be the job for you:\n\n - Are you an execution powerhouse?\n\n - Have you shipped something this week?\n\n - Are you good at games?\n\n - Did you have a weird teenage hobby?\n\n - Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?\n\n - Does the prospect of making health systems a lot nicer make you feel fuzzy inside?\n\n\n\n\n\nHOW WE SHOW UP\n\n\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nHow we show up\n\n\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\n\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\nWe take care of you.\n\n\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"4b1d82dd-bc4b-4c60-ab70-ff5dd95f47ec","title":"Finance Manager, North America","department":"Finance","team":"Finance","employmentType":"FullTime","location":"New York","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-24T17:42:46.574+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/4b1d82dd-bc4b-4c60-ab70-ff5dd95f47ec","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/4b1d82dd-bc4b-4c60-ab70-ff5dd95f47ec/application","descriptionHtml":"Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
We’re hiring a Finance Manager to lead the finance function for North America. Supported by Heidi’s central finance team, you’ll work closely with regional leadership to bring financial rigor to the region and giving NA leadership a finance partner they can trust for forecast accuracy and clear answers, in their own timezone.
The role has two equally important parts. First, you’ll own the region’s financial control and compliance environment. While the central finance team manages the month-end close, core accounting and day-to-day finance operations, you’ll oversee the accuracy of regional results, reporting and forecasts; manage cash; maintain strong local controls; and take responsibility for statutory and compliance requirements.
Second, you’ll be a hands-on business partner: helping leaders understand the story behind the regional P&L, translating performance into clear insights and actions, challenging assumptions and shaping decisions across revenue, investment, profitability and cash. You’ll bring a commercial point of view—not simply report the numbers—and ensure teams understand the financial impact of the choices they make.
This role is for someone who is confident with business partnering: comfortable sitting with Sales and GTM leadership on commissions design, pipeline and forecast conversations, and also able to run point on the controls and compliance backbone that keeps those conversations trustworthy.
You’ll report to the Group Financial Controller, with a dotted line to FP&A, and work closely with North America’s commercial leadership, Sales, Customer Success, outsourced advisors and audit partners, and the wider global Finance team across Sydney, Melbourne and Manila — with NA-hours coverage closing the timezone gap that currently slows decisions down.
Financial reporting and month-end close
Own the integrity of the NA balance sheet, with reconciliations that stay current, reviewed and explainable
Own the accuracy of the NA monthly group reporting and management accounts with variance commentary that explains movements
Be the single point of contact for group finance on anything NA: queries, adjustments, restatements, consolidation-level questions
Compliance and risk oversight
Own the NA compliance calendar (state registrations, sales tax nexus, annual filings) by directing external advisers and tax specialists, not by doing the work yourself
Build an early-warning process so compliance risk is caught and escalated well before it threatens trading status
Be the accountable owner if something in the compliance chain breaks down
Commercial business partnering
Be the trusted finance partner in the room for NA Sales and GTM leadership — forecast accuracy, pipeline-to-revenue linkage, sales efficiency and commissions economics
Own the NA regional P&L narrative: budget vs actual, variance analysis and a clear view of what is driving performance
Bring a commercial lens to pricing, deal terms and customer economics, flagging risk and opportunity early
Translate regional performance into clear, decision-ready input for FP&A and company leadership
Give NA business leaders a reliable, self-serve view of their numbers, so decisions stop waiting on Australian hours
Feed central finance the regional inputs it needs at close: accrual and commissions estimates, revenue and spend context, then review and sign off on the NA result
Partner with Sales and RevOps on commissions design so plans are reflected accurately in forecast and accruals
Revenue risk and collections
Partner with Sales and Customer Success to resolve aged and disputed balances and unblock stuck revenue
Own the commercial view of collection risk: which accounts, why, and what it means for cash, and feed it into forecasting
Drive down NA DSO by fixing the upstream causes (contracting, disputes, process), not by chasing invoices
FinOps, controls and performance frameworks
Build the operating rhythm that turns NA finance from reactive support into a reliable performance framework: clear KPIs, owners, review cadences and escalation paths
Strengthen financial controls across spend, approvals, vendor onboarding, card usage, subscriptions and commercial commitments, while keeping the process pragmatic for a fast-moving region
Review regional AP and card activity, including prompt removal of leaver access and cards, and escalate anomalies to central finance operations
Partner with external advisers, vendors and finance operations support where needed, making sure work is well-scoped, reviewed and connected back to Heidi’s internal finance standards
Create simple documentation and control checks so the region can scale without relying on informal knowledge or one-off fixes
Minimum 5+ years’ experience in strong commercial finance and/or FP&A business partnering experience, ideally supporting a Sales or GTM organization
Comfortable partnering with Sales/RevOps leadership on commissions, forecasting and pipeline-linked economics
Experience owning spend or expense controls in a way that supports the business rather than only governing it
Comfortable directing (not necessarily performing) US and Canadian statutory and sales tax compliance through external advisers
Experience in a multi-entity or multi-currency business
Comfort operating with a high degree of autonomy, NA-hours, in a small global finance team
Strong commercial judgement — able to spot when a number doesn't match the story behind it
Clear, confident communicator across finance and non-finance audiences
Attitude is more important than ticking every box. If you are a hungry, highly motivated operator who has a knack for problem solving, building relationships and learning quickly, we want to hear from you.
Experience in a high-growth SaaS or technology company
CPA or equivalent qualification
GAAP experience
Experience standing up or improving collections processes in the US market
Exposure to Campfire, Airwallex, Rippling or similar modern finance tooling
Experience working across timezones with a remote/global finance team
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
Honest feedback, steady support, and shared growth keep our teams improving together.
Flexible remote-first working
Monthly wellbeing benefit to invest in your physical and mental wellbeing
Recharge Days after major milestones and busy periods
A generous personal development budget per annum
Become an owner, with shares (equity) in the company — if Heidi wins, we all win
A one-time home office setup contribution
Generous paid parental leave for primary and secondary carers
A fertility support benefit covering IVF, egg freezing or sperm freezing
10 days per year dedicated to supporting clinicians in maintaining accreditation
The rare chance to create a global impact as you help scale one of the fastest-growing healthtech companies
If you have an impact quickly, the opportunity to fast track your startup career
(Benefit specifics vary by entity/region — final detail to be confirmed with People team.)
","descriptionPlain":"WHO WE ARE\n\nHealthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.\n\nWe’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.\n\nIn just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.\n\nBacked by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.\n\n\n\n\nTHE ROLE\n\nWe’re hiring a Finance Manager to lead the finance function for North America. Supported by Heidi’s central finance team, you’ll work closely with regional leadership to bring financial rigor to the region and giving NA leadership a finance partner they can trust for forecast accuracy and clear answers, in their own timezone.\n\nThe role has two equally important parts. First, you’ll own the region’s financial control and compliance environment. While the central finance team manages the month-end close, core accounting and day-to-day finance operations, you’ll oversee the accuracy of regional results, reporting and forecasts; manage cash; maintain strong local controls; and take responsibility for statutory and compliance requirements.\n\nSecond, you’ll be a hands-on business partner: helping leaders understand the story behind the regional P&L, translating performance into clear insights and actions, challenging assumptions and shaping decisions across revenue, investment, profitability and cash. You’ll bring a commercial point of view—not simply report the numbers—and ensure teams understand the financial impact of the choices they make.\n\nThis role is for someone who is confident with business partnering: comfortable sitting with Sales and GTM leadership on commissions design, pipeline and forecast conversations, and also able to run point on the controls and compliance backbone that keeps those conversations trustworthy.\n\nYou’ll report to the Group Financial Controller, with a dotted line to FP&A, and work closely with North America’s commercial leadership, Sales, Customer Success, outsourced advisors and audit partners, and the wider global Finance team across Sydney, Melbourne and Manila — with NA-hours coverage closing the timezone gap that currently slows decisions down.\n\n\n\n\nWHAT YOU’LL DO\n\nFinancial reporting and month-end close\n\n - Own the integrity of the NA balance sheet, with reconciliations that stay current, reviewed and explainable\n\n - Own the accuracy of the NA monthly group reporting and management accounts with variance commentary that explains movements\n\n - Be the single point of contact for group finance on anything NA: queries, adjustments, restatements, consolidation-level questions\n\nCompliance and risk oversight\n\n - Own the NA compliance calendar (state registrations, sales tax nexus, annual filings) by directing external advisers and tax specialists, not by doing the work yourself\n\n - Build an early-warning process so compliance risk is caught and escalated well before it threatens trading status\n\n - Be the accountable owner if something in the compliance chain breaks down\n\nCommercial business partnering\n\n - Be the trusted finance partner in the room for NA Sales and GTM leadership — forecast accuracy, pipeline-to-revenue linkage, sales efficiency and commissions economics\n\n - Own the NA regional P&L narrative: budget vs actual, variance analysis and a clear view of what is driving performance\n\n - Bring a commercial lens to pricing, deal terms and customer economics, flagging risk and opportunity early\n\n - Translate regional performance into clear, decision-ready input for FP&A and company leadership\n\n - Give NA business leaders a reliable, self-serve view of their numbers, so decisions stop waiting on Australian hours\n\n - Feed central finance the regional inputs it needs at close: accrual and commissions estimates, revenue and spend context, then review and sign off on the NA result\n\n - Partner with Sales and RevOps on commissions design so plans are reflected accurately in forecast and accruals\n\nRevenue risk and collections\n\n - Partner with Sales and Customer Success to resolve aged and disputed balances and unblock stuck revenue\n\n - Own the commercial view of collection risk: which accounts, why, and what it means for cash, and feed it into forecasting\n\n - Drive down NA DSO by fixing the upstream causes (contracting, disputes, process), not by chasing invoices\n\nFinOps, controls and performance frameworks\n\n - Build the operating rhythm that turns NA finance from reactive support into a reliable performance framework: clear KPIs, owners, review cadences and escalation paths\n\n - Strengthen financial controls across spend, approvals, vendor onboarding, card usage, subscriptions and commercial commitments, while keeping the process pragmatic for a fast-moving region\n\n - Review regional AP and card activity, including prompt removal of leaver access and cards, and escalate anomalies to central finance operations\n\n - Partner with external advisers, vendors and finance operations support where needed, making sure work is well-scoped, reviewed and connected back to Heidi’s internal finance standards\n\n - Create simple documentation and control checks so the region can scale without relying on informal knowledge or one-off fixes\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - Minimum 5+ years’ experience in strong commercial finance and/or FP&A business partnering experience, ideally supporting a Sales or GTM organization\n\n - Comfortable partnering with Sales/RevOps leadership on commissions, forecasting and pipeline-linked economics\n\n - Experience owning spend or expense controls in a way that supports the business rather than only governing it\n\n - Comfortable directing (not necessarily performing) US and Canadian statutory and sales tax compliance through external advisers\n\n - Experience in a multi-entity or multi-currency business\n\n - Comfort operating with a high degree of autonomy, NA-hours, in a small global finance team\n\n - Strong commercial judgement — able to spot when a number doesn't match the story behind it\n\n - Clear, confident communicator across finance and non-finance audiences\n\nAttitude is more important than ticking every box. If you are a hungry, highly motivated operator who has a knack for problem solving, building relationships and learning quickly, we want to hear from you.\n\n\n\n\nNICE TO HAVE\n\n - Experience in a high-growth SaaS or technology company\n\n - CPA or equivalent qualification\n\n - GAAP experience\n\n - Experience standing up or improving collections processes in the US market\n\n - Exposure to Campfire, Airwallex, Rippling or similar modern finance tooling\n\n - Experience working across timezones with a remote/global finance team\n\n\n\n\nTHE WAY WE WORK\n\n\n\n\n1. BUILD TO LAST\n\nWe design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.\n\n\n\n\n2. OWN YOUR PRACTICE\n\nIdeas rise on merit, not title, and everyone shares responsibility for the standards we set together.\n\n\n\n\n3. MOVE FAST, STAY STEADY\n\nWe move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.\n\n\n\n\n4. MAKE OTHERS BETTER\n\nHonest feedback, steady support, and shared growth keep our teams improving together.\n\n\n\n\nWHY YOU WILL FLOURISH WITH US\n\n - Flexible remote-first working\n\n - Monthly wellbeing benefit to invest in your physical and mental wellbeing\n\n - Recharge Days after major milestones and busy periods\n\n - A generous personal development budget per annum\n\n - Become an owner, with shares (equity) in the company — if Heidi wins, we all win\n\n - A one-time home office setup contribution\n\n - Generous paid parental leave for primary and secondary carers\n\n - A fertility support benefit covering IVF, egg freezing or sperm freezing\n\n - 10 days per year dedicated to supporting clinicians in maintaining accreditation\n\n - The rare chance to create a global impact as you help scale one of the fastest-growing healthtech companies\n\n - If you have an impact quickly, the opportunity to fast track your startup career\n\n(Benefit specifics vary by entity/region — final detail to be confirmed with People team.)","compensation":{"compensationTierSummary":"$150K – $180K • Offers Equity","scrapeableCompensationSalarySummary":"$150K - $180K","compensationTiers":[{"id":"673f2095-27d8-40c9-914c-b7ae8b9f15a0","tierSummary":"Estimated Base Salary $150K – $180K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"295f797c-5806-4fd2-94d9-e79099ce8c59","summary":"Estimated Base Salary $150K – $180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":180000},{"id":"38030e9f-cb67-458c-8893-23ee3f245547","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":180000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"1ffdfb05-3ed6-4a81-9519-d59bef526a07","title":"Customer Support Engineering Lead - London","department":"Customer Experience","team":"Support Engineering","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-24T09:26:47.596+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1ffdfb05-3ed6-4a81-9519-d59bef526a07","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1ffdfb05-3ed6-4a81-9519-d59bef526a07/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
We're looking for a Support Engineering Team Lead to drive the engineers at the sharp end of customer problems — the team that investigates, triages, and resolves the hardest technical issues customers hit, and turns those signals into lasting product and tooling improvements.
This is a high-agency, player-coach role designed for someone who:
Is technical enough to dive into logs, traces, and code to root-cause a gnarly customer issue, and leads by example doing it
Gets energy from growing people: coaching engineers, raising the bar on investigation quality, and building durable team rituals
Thinks in systems: replaces recurring toil with tooling, runbooks, and automation rather than re-solving the same ticket
Owns outcomes end-to-end: queue health, turnaround time, escalation quality, and the feedback loop back into Product and Engineering
You'll lead the Support Engineering team and partner closely with Customer Support, Customer Success, Product, and core Engineering to resolve issues fast and make Heidi more reliable at scale.
What you’ll do
Lead, coach, and develop a team of support engineers; set a high standard for investigation rigour and customer communication.
Run the team's operating rhythm: queue triage, standups, case reviews, escalations and 1:1s.
Recruit, onboard, and ramp new support engineers as the function scales across regions.
Provide on-the-spot coaching during live incidents and complex escalations.
Own queue health and SLAs across L2 support; ensure timely, high-quality resolution of customer-reported issues.
Track and report key metrics (response/resolution times, escalation and reopen rates, root-cause categories) and turn them into action.
Handle the most complex or sensitive technical escalations personally.
Triage customer reports into well-scoped tickets with clear reproduction steps, evidence, and impact for core Engineering.
Collaborate with the local region Customer Success and Sales teams to identify and share pain points for our customers
Root-cause customer issues across the stack using logs, traces, and observability (e.g. Datadog), session data, and the codebase.
Ship pragmatic data fixes and tightly-scoped code fixes where appropriate, and partner with Engineering to land deeper fixes.
Use and extend internal tooling to resolve issues safely at scale via permissioned access to internal data and actions.
Spot recurring issues and product pain points; codify \"tribal knowledge\" into runbooks, checks, and self-serve internal interfaces.
Drive systemic fixes — feed clear, prioritised signals into Product and Engineering and follow them through to resolution.
Maintain and improve internal and customer-facing support content based on real ticket trends.
What you'll need
Strong technical troubleshooting ability: comfortable reading logs/traces, querying data, and navigating a production codebase to root-cause issues.
A romantic streak about software. You believe great products can transform someone's day.
Experience leading or mentoring engineers — formal management or strong tech-lead / player-coach experience.
Excellent written communication — you can translate messy customer problems into clear technical narratives for engineers and clear updates for stakeholders.
High ownership: you define success, drive queue and quality outcomes, and deliver without heavy direction.
Pragmatic approach to reliability and safety, especially when actions can affect customers or clinical workflows.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer health and dental cover, a £700 annual learning and development budget, a £100/month health and wellness allowance, a £500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nWe're looking for a Support Engineering Team Lead to drive the engineers at the sharp end of customer problems — the team that investigates, triages, and resolves the hardest technical issues customers hit, and turns those signals into lasting product and tooling improvements.\n\nThis is a high-agency, player-coach role designed for someone who:\n\n - Is technical enough to dive into logs, traces, and code to root-cause a gnarly customer issue, and leads by example doing it\n\n - Gets energy from growing people: coaching engineers, raising the bar on investigation quality, and building durable team rituals\n\n - Thinks in systems: replaces recurring toil with tooling, runbooks, and automation rather than re-solving the same ticket\n\n - Owns outcomes end-to-end: queue health, turnaround time, escalation quality, and the feedback loop back into Product and Engineering\n\nYou'll lead the Support Engineering team and partner closely with Customer Support, Customer Success, Product, and core Engineering to resolve issues fast and make Heidi more reliable at scale.\n\n \n\nWhat you’ll do \n\n\n\n\nLEAD AND GROW THE TEAM\n\n - Lead, coach, and develop a team of support engineers; set a high standard for investigation rigour and customer communication.\n\n - Run the team's operating rhythm: queue triage, standups, case reviews, escalations and 1:1s.\n\n - Recruit, onboard, and ramp new support engineers as the function scales across regions.\n\n - Provide on-the-spot coaching during live incidents and complex escalations.\n\n\n\n\nOWN SUPPORT ENGINEERING OPERATIONS\n\n - Own queue health and SLAs across L2 support; ensure timely, high-quality resolution of customer-reported issues.\n\n - Track and report key metrics (response/resolution times, escalation and reopen rates, root-cause categories) and turn them into action.\n\n - Handle the most complex or sensitive technical escalations personally.\n\n - Triage customer reports into well-scoped tickets with clear reproduction steps, evidence, and impact for core Engineering.\n\n - Collaborate with the local region Customer Success and Sales teams to identify and share pain points for our customers\n\n\n\n\nINVESTIGATE AND RESOLVE HARD TECHNICAL ISSUES\n\n - Root-cause customer issues across the stack using logs, traces, and observability (e.g. Datadog), session data, and the codebase.\n\n - Ship pragmatic data fixes and tightly-scoped code fixes where appropriate, and partner with Engineering to land deeper fixes.\n\n - Use and extend internal tooling to resolve issues safely at scale via permissioned access to internal data and actions.\n\n\n\n\nTURN SIGNAL INTO DURABLE IMPROVEMENT\n\n - Spot recurring issues and product pain points; codify \"tribal knowledge\" into runbooks, checks, and self-serve internal interfaces.\n\n - Drive systemic fixes — feed clear, prioritised signals into Product and Engineering and follow them through to resolution.\n\n - Maintain and improve internal and customer-facing support content based on real ticket trends.\n\n \n\nWhat you'll need\n\n - Strong technical troubleshooting ability: comfortable reading logs/traces, querying data, and navigating a production codebase to root-cause issues.\n\n - A romantic streak about software. You believe great products can transform someone's day.\n\n - Experience leading or mentoring engineers — formal management or strong tech-lead / player-coach experience.\n\n - Excellent written communication — you can translate messy customer problems into clear technical narratives for engineers and clear updates for stakeholders.\n\n - High ownership: you define success, drive queue and quality outcomes, and deliver without heavy direction.\n\n - Pragmatic approach to reliability and safety, especially when actions can affect customers or clinical workflows.\n\n\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n \n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe offer health and dental cover, a £700 annual learning and development budget, a £100/month health and wellness allowance, a £500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nWe chose to open-source our benefits hub https://app.notion.com/p/heidihealth/Benefits-Hub-356ca630286e80b1927cd275a206fa58?source=copy_link, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"1864adf1-f997-4e8b-8a89-7828b4e5d551","title":"Customer Support Engineer - London","department":"Customer Experience","team":"Support Engineering","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-24T09:34:48.598+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1864adf1-f997-4e8b-8a89-7828b4e5d551","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1864adf1-f997-4e8b-8a89-7828b4e5d551/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
As a Support Engineer at Heidi, you’ll apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product.
Your work directly impacts product reliability, customer trust, and Heidi’s ability to scale safely in high-stakes clinical environments. By owning technical issues end-to-end and partnering closely with engineering and product teams, you’ll play a critical role in supporting clinicians, improving patient care, and contributing to the long-term success of our company.
What you’ll do
Act as an escalation point for customers and internal team members on complex or technical issues particularly for escalated or high-impact cases.
Become a product expert, developing a deep understanding of how Heidi works and how customers use it in real-world clinical contexts.
Provide exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and efficiently.
Perform in-depth analysis and debugging of complex technical issues, applying sound judgment and care in high-trust healthcare environments.
Own customer issues from initial contact through to resolution, ensuring timely, accurate responses within agreed service levels.
Collaborate closely with engineering and product teams to understand, reproduce, and resolve complex technical problems - ensuring escalations are clearly documented well-scoped, and aligned with customer impact.
Monitor server health, system status, and bug reports, taking immediate action to mitigate impact, escalate critical issues, and prevent recurring problems.
Proactively identify systemic or recurring issues and contribute to improvements across tooling, processes, and systems that increase product reliability, support efficiency, and the team’s ability to scale, including helping identify and address recurring issues.
What you'll need
2+ years’ experience in a support engineer role.
A proactive individual who thrives in a fast-paced startup environment and enjoys collaborating with an international team dedicated to building impactful AI experiences.
Strong problem-solving skills with the ability to think critically and learn on the fly.
Strong customer focus - you excel at and genuinely enjoy helping customers.
Excellent communication skills, including the ability to question, clarify, empathise, use appropriate tone and the ability to explain technical concepts to non-technical users in a clear, empathetic manner.
Understanding of web development, with some experience using Python, React, Node, FastAPI, and MongoDB.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer health and dental cover, a £700 annual learning and development budget, a £100/month health and wellness allowance, a £500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nAs a Support Engineer at Heidi, you’ll apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product.\n\nYour work directly impacts product reliability, customer trust, and Heidi’s ability to scale safely in high-stakes clinical environments. By owning technical issues end-to-end and partnering closely with engineering and product teams, you’ll play a critical role in supporting clinicians, improving patient care, and contributing to the long-term success of our company.\n\n\n\nWhat you’ll do \n\n - Act as an escalation point for customers and internal team members on complex or technical issues particularly for escalated or high-impact cases.\n\n - Become a product expert, developing a deep understanding of how Heidi works and how customers use it in real-world clinical contexts.\n\n - Provide exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and efficiently.\n\n - Perform in-depth analysis and debugging of complex technical issues, applying sound judgment and care in high-trust healthcare environments.\n\n - Own customer issues from initial contact through to resolution, ensuring timely, accurate responses within agreed service levels.\n\n - Collaborate closely with engineering and product teams to understand, reproduce, and resolve complex technical problems - ensuring escalations are clearly documented well-scoped, and aligned with customer impact.\n\n - Monitor server health, system status, and bug reports, taking immediate action to mitigate impact, escalate critical issues, and prevent recurring problems.\n\n - Proactively identify systemic or recurring issues and contribute to improvements across tooling, processes, and systems that increase product reliability, support efficiency, and the team’s ability to scale, including helping identify and address recurring issues.\n\n \n\nWhat you'll need\n\n - 2+ years’ experience in a support engineer role.\n\n - A proactive individual who thrives in a fast-paced startup environment and enjoys collaborating with an international team dedicated to building impactful AI experiences.\n\n - Strong problem-solving skills with the ability to think critically and learn on the fly.\n\n - Strong customer focus - you excel at and genuinely enjoy helping customers.\n\n - Excellent communication skills, including the ability to question, clarify, empathise, use appropriate tone and the ability to explain technical concepts to non-technical users in a clear, empathetic manner.\n\n - Understanding of web development, with some experience using Python, React, Node, FastAPI, and MongoDB.\n\n\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n \n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe offer health and dental cover, a £700 annual learning and development budget, a £100/month health and wellness allowance, a £500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to £7,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nWe chose to open-source our benefits hub https://app.notion.com/p/heidihealth/Benefits-Hub-356ca630286e80b1927cd275a206fa58?source=copy_link, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"70e29b20-da98-46ea-92de-efd77a12ce83","title":"Applied AI Specialist (Account Management)","department":"GTM","team":"GTM","employmentType":"FullTime","location":"Toronto","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-14T17:26:59.118+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/70e29b20-da98-46ea-92de-efd77a12ce83","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/70e29b20-da98-46ea-92de-efd77a12ce83/application","descriptionHtml":"Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
We’re looking for an Applied AI Specialist to help healthcare practices turn AI adoption into measurable clinical and operational value. As part of Heidi’s US Applied AI team, you’ll independently manage and grow a portfolio of existing customers within a specialty-focused pod, building trusted relationships with executives, clinicians, and operational leaders.
This is a quota-carrying, consultative deployment and account management role. You’ll understand how each practice works, identify where Heidi’s AI products and agents can help, and build the business case for adoption and expansion. You’ll own the customer relationship through renewal, partnering with Clinical Engineers to translate customer needs into successful implementations.
You’ll bring commercial judgment, product fluency, and the ability to turn ambiguous customer challenges into clear next steps. You’ll take ownership of your portfolio, prioritize work that delivers the greatest value, and know when to involve your manager or specialist partners.
Own and grow customer relationships. Build trusted partnerships across your portfolio, maintaining regular contact and incorporating customer feedback into account plans and deployment decisions.
Drive adoption, expansion, and renewal. Identify opportunities to increase adoption of Heidi’s products and agents, develop additional use cases with customers and Clinical Engineers, and connect recommendations to measurable outcomes.
Translate workflow challenges into practical solutions. Understand clinical and operational needs, define achievable next steps, and build business cases that explain the expected return on investment.
Develop hands-on product fluency. Use Heidi’s products regularly, answer detailed customer questions, troubleshoot common issues independently, and recognize when specialist support is needed.
Partner on implementation. Translate customer needs into clear requirements, coordinate with Clinical Engineers, and keep stakeholders aligned on responsibilities, progress, and risks.
Manage account health. Monitor product and agent adoption, seat utilization, and credit consumption. Address barriers to value and identify opportunities for sustainable growth.
Prioritize and forecast effectively. Focus on the highest-impact opportunities within your portfolio, sequence your work realistically, and maintain accurate account plans, expansion forecasts, and renewal visibility.
Collaborate across teams. Represent customer needs clearly, understand partner teams’ priorities and constraints, discuss trade-offs openly, and give and receive constructive feedback.
3+ years of experience in a client-facing role, such as management consulting, sales, account management, private equity, or a GTM or operations role at a technology company.
Experience independently managing customer relationships or workstreams, with evidence of delivering measurable business outcomes.
A relationship-led commercial approach, with the initiative to identify growth opportunities and the discipline to follow through.
Strong product intuition and the ability to learn, apply, and explain AI technologies in real customer workflows.
Technical fluency to understand implementation requirements, resolve common product questions, and collaborate effectively with Clinical Engineers.
Experience building business cases that connect product capabilities to customer priorities and measurable value.
Sound judgment in prioritizing your work, moving forward through ambiguity, and seeking guidance or escalating risks at the right time.
Clear communication across clinical, operational, and executive audiences, adapting the level of detail and communication channel to the situation.
Strong cross-functional relationships and an openness to feedback.
Bilingual - French language capabilities
Clinical understanding and experience engaging healthcare professionals.
Healthcare or health tech experience.
Experience with quota ownership, renewals, or seat-based and usage-based commercial models.
Live Forever — We build for healthcare’s next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence — even when it’s uncomfortable.
Practice Ownership — Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
Move Fast, Fix Faster — The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace — Heidi never goes down.
Get Better — The best clinicians teach. So do we. We live in clinicians’ reality, bring warmth to the work, and choose clarity over cleverness.
Generous Healthcare, Dental, and Vision benefit options 90%+ paid for by Heidi
401k with 3% match
$100/month Healthy Heidis budget
$700/year learning & development budget
Recharge Days after major pushes
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
Healthcare needs a better rhythm: one that keeps care continuous and human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by significant venture funding, we're growing fast across the US, UK, Canada, and Europe, partnering with leading health systems and thousands of clinicians globally.
About the role
We're looking for a GTM Engineer to build the systems, automations, and AI-powered workflows that help Heidi's go-to-market teams move faster and generate more pipeline.
Sitting at the intersection of Marketing, Sales, and Customer Success, you'll report into our VP of Marketing, and treat go-to-market as an engineering problem: identifying manual or inefficient processes and building scalable systems to solve them.
You'll own projects across lead generation, prospecting, enrichment, routing, sequences, AI workflows, integrations, rep tooling and GTM analytics. You'll also have the freedom to experiment with emerging tools and develop new ways for Heidi to identify, engage, and convert prospective customers.
This is a hands-on builder role. We're looking for someone who doesn't just recommend better processes – you build them, run it, and own the number.
What you'll do
Build our lead-generation engine, including automated research, segmentation, personalization, prospecting and enrichment workflows, and signal based campaigns
Engineer lists and sequences across email, call and LinkedIn
Manage a team of AI agents that connect our CRM, marketing automation, enrichment, sales engagement, and analytics systems.
Build HubSpot data models, lifecycle workflows, routing, and funnel reporting, partnering with RevOps on data quality and shared standards.
Map clinicians, practices, provider groups, and parent organizations to identify buying groups, resolve duplicates, and validate account relationships.
Connect our GTM stacks using APIs, webhooks, automation platforms, and lightweight code. Reduce unnecessary tools and partner with engineering and data to build the right stack.
Run experiments, measure results, and scale the systems that work.
What we're looking for
3+ years of experience in GTM Engineering, Marketing or Revenue Operations, Growth Engineering, or a similarly technical GTM role.
You have carried a number or supported a rep who did.
Expert in Clay and Hubspot; strong familiarity with tools such as LinkedIn Sales Navigator.
Comfortable working with APIs, webhooks, and data integrations.
Experience using LLMs and AI APIs to build practical GTM workflows.
Strong understanding of B2B SaaS funnels, lead management, account-based marketing, and sales processes.
Comfortable operating in a fast-moving environment where the answer often isn't obvious and experimentation is expected.
Bonus points
You've built something unconventional that made a sales or marketing team dramatically more productive.
Experience building AI agents or agentic GTM workflows used by sales teams.
Experience with product-led growth or combining product usage signals with sales and marketing data.
The Way We Work
Live Forever: We build for healthcare's next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence, even when it's uncomfortable.
Practice Ownership: Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
Move Fast, Fix Faster: The more we do, the more we learn. We ship atoms every day, learn from every release, and stay precise at pace.
Get Better: The best clinicians teach. So do we. We live in clinicians' reality, bring warmth to the work, and choose clarity, not cleverness.
Why You Will Flourish With Us
Become an owner, with significant shares (equity) in the company. If Heidi wins, we all win.
Healthcare, Dental and Vision benefit options.
401k with 3% match.
$100/month Healthy Heidi's budget.
$700/year learning and development budget.
$500 home office setup budget.
Recharge Days after major pushes.
The rare chance to create a global impact as you immerse yourself in one of the world's fastest-growing health tech companies.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Heidi is investing in a dedicated Implementations Engineer to own the stability and scale of our accounts and to build the account health infrastructure that lets us move from reactive fixes to proactive engineering.
You'll work closely with our GTM teams and report to the NA Manager of Solutions.
Customers ask for things Heidi doesn't do out of the box. One wants a write-back into an EHR we haven't connected yet. Another wants a data feed into a quality dashboard. You decide if the ask is technically feasible, you scope it and you build it as a pattern the team can deploy again. Your ownership starts at enterprise handover. It ends once the integration passes acceptance criteria, the customer signs off, you've documented the build for reuse and the account moves into hypercare or BAU support.
You build it yourself. You write, configure, test and ship integrations: APIs, HL7 and FHIR interfaces, webhooks, data exports, agentic workflows.
Your work compounds. The integration you build for one health system becomes a documented, configurable component the next account can deploy in days.
You make the feasibility call. Sales and presales bring you customer asks. You tell them what's possible, how much effort it takes and what risk it carries before anyone commits to a date.
You keep boundaries clean. You own customer-specific integrations. You send core product changes to engineering through the TPM as precise requirements, and you route live defects to Support Engineering with your diagnosis attached.
People trust your translation. Customer IT and security teams treat you as a peer. The TPM hears from you which integration patterns deserve to become product.
Scoping and feasibility
Join presales discovery on integration-heavy deals. Assess the customer's systems, APIs and data constraints, then give a clear answer on feasibility.
Size the work: effort, dependencies, risks and the assumptions behind them. Your estimates feed the SOW.
Classify each request as reuse of an existing integration, configuration, custom build, core product change or roadmap item.
Push back on commitments you can't back with a credible plan.
Write technical designs that FDEs, product and customer IT can all act on without rework.
Custom integration build
Build integrations between Heidi and customer systems: EHRs, identity providers, data warehouses, scheduling and internal tools. Expect HL7v2, FHIR, REST APIs, SFTP and webhooks.
Set up agents and agentic workflows that connect to customer data and fit their clinical and operational workflows.
Own technical testing, support customer UAT and run technical go-live.
After go-live, monitor the integration and iterate with the customer's integration team.
Building for reuse
Design each build as a configurable component. Parameterize customer-specific logic and keep configuration separate from code.
Maintain the team's shared library of connectors, integration patterns and runbooks.
Document each build so another engineer can deploy, support or extend it without you.
Spot repeat asks across customers and bring them to the TPM as candidates for productization.
Technical partnership
Act as the technical lead with customer IT, security and integration teams.
Give Compliance the technical input and evidence they need for security questionnaires, privacy reviews and IT assurance. Compliance owns those processes, and Security, Privacy and Clinical Safety keep approval authority.
Plan work around customer governance gates: clinical safety sign-off, privacy approval and change-control windows.
Handover and scope control
Review the signed SOW, discovery notes, architecture, acceptance criteria and risk log before build begins.
Return a handover if a blocking risk, unclear scope or unsupported commitment prevents a credible plan.
Route material scope changes through the CSM, SE and AE before you commit work or dates.
3+ years building integrations in healthcare or enterprise SaaS
Hands-on HL7v2 and FHIR experience, plus REST APIs and auth (OAuth, SAML/OIDC)
Production code in Python or TypeScript
Experience with EHRs such as Epic, Oracle Health or athenahealth
A track record of turning one-off builds into reusable components
The confidence to tell a sales lead \"not as scoped, but here's what we can do”
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
","descriptionPlain":"WE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nHeidi is investing in a dedicated Implementations Engineer to own the stability and scale of our accounts and to build the account health infrastructure that lets us move from reactive fixes to proactive engineering.\n\nYou'll work closely with our GTM teams and report to the NA Manager of Solutions.\n\nCustomers ask for things Heidi doesn't do out of the box. One wants a write-back into an EHR we haven't connected yet. Another wants a data feed into a quality dashboard. You decide if the ask is technically feasible, you scope it and you build it as a pattern the team can deploy again. Your ownership starts at enterprise handover. It ends once the integration passes acceptance criteria, the customer signs off, you've documented the build for reuse and the account moves into hypercare or BAU support.\n\n\n\n\nSUCCESS IN THIS ROLE LOOKS LIKE:\n\n - You build it yourself. You write, configure, test and ship integrations: APIs, HL7 and FHIR interfaces, webhooks, data exports, agentic workflows.\n\n - Your work compounds. The integration you build for one health system becomes a documented, configurable component the next account can deploy in days.\n\n - You make the feasibility call. Sales and presales bring you customer asks. You tell them what's possible, how much effort it takes and what risk it carries before anyone commits to a date.\n\n - You keep boundaries clean. You own customer-specific integrations. You send core product changes to engineering through the TPM as precise requirements, and you route live defects to Support Engineering with your diagnosis attached.\n\n - People trust your translation. Customer IT and security teams treat you as a peer. The TPM hears from you which integration patterns deserve to become product.\n\n\n\n\nWHAT YOU’LL DO\n\nScoping and feasibility\n\n - Join presales discovery on integration-heavy deals. Assess the customer's systems, APIs and data constraints, then give a clear answer on feasibility.\n\n - Size the work: effort, dependencies, risks and the assumptions behind them. Your estimates feed the SOW.\n\n - Classify each request as reuse of an existing integration, configuration, custom build, core product change or roadmap item.\n\n - Push back on commitments you can't back with a credible plan.\n\n - Write technical designs that FDEs, product and customer IT can all act on without rework.\n\nCustom integration build\n\n - Build integrations between Heidi and customer systems: EHRs, identity providers, data warehouses, scheduling and internal tools. Expect HL7v2, FHIR, REST APIs, SFTP and webhooks.\n\n - Set up agents and agentic workflows that connect to customer data and fit their clinical and operational workflows.\n\n - Own technical testing, support customer UAT and run technical go-live.\n\n - After go-live, monitor the integration and iterate with the customer's integration team.\n\nBuilding for reuse\n\n - Design each build as a configurable component. Parameterize customer-specific logic and keep configuration separate from code.\n\n - Maintain the team's shared library of connectors, integration patterns and runbooks.\n\n - Document each build so another engineer can deploy, support or extend it without you.\n\n - Spot repeat asks across customers and bring them to the TPM as candidates for productization.\n\nTechnical partnership\n\n - Act as the technical lead with customer IT, security and integration teams.\n\n - Give Compliance the technical input and evidence they need for security questionnaires, privacy reviews and IT assurance. Compliance owns those processes, and Security, Privacy and Clinical Safety keep approval authority.\n\n - Plan work around customer governance gates: clinical safety sign-off, privacy approval and change-control windows.\n\nHandover and scope control\n\n - Review the signed SOW, discovery notes, architecture, acceptance criteria and risk log before build begins.\n\n - Return a handover if a blocking risk, unclear scope or unsupported commitment prevents a credible plan.\n\n - Route material scope changes through the CSM, SE and AE before you commit work or dates.\n\n\nWHAT YOU'LL BRING\n\n - 3+ years building integrations in healthcare or enterprise SaaS\n\n - Hands-on HL7v2 and FHIR experience, plus REST APIs and auth (OAuth, SAML/OIDC)\n\n - Production code in Python or TypeScript\n\n - Experience with EHRs such as Epic, Oracle Health or athenahealth\n\n - A track record of turning one-off builds into reusable components\n\n - The confidence to tell a sales lead \"not as scoped, but here's what we can do”\n \n \n\n\nWHY HEIDI?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"21068444-990a-4033-9bcb-a450f2941fc7","title":"Senior Product Manager, Growth","department":"Product","team":"Product","employmentType":"FullTime","location":"Sydney","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-06T16:48:57.244+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/21068444-990a-4033-9bcb-a450f2941fc7","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/21068444-990a-4033-9bcb-a450f2941fc7/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Growth at an AI-native company is different. This isn't about A/B testing button colours or optimising email subject lines. It's about identifying the mechanics that will drive the company into the future, and building the product experiences that get us there.
We're looking for a Product Manager who can find those mechanics, prove they are correct, and improve them, with analytical rigour and excellent product intuition.
You'll own the mechanics that turn Heidi users into Heidi advocates, the viral loops, first-time experiences, and adoption patterns that fuel our growth. At Heidi, we grew from zero to hundreds of thousands of clinicians not through growth hacks, but because the product turned every user into an advocate. The next chapter demands we do this again, at 10x the scale.
You will partner closely with engineering, design, and platform teams to continuously raise the bar on quality across every surface.
We don’t care about logos, the traditional insignia of competence. We’ll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.
—
What you'll do
Own the product strategy and roadmap for our growth mechanics. From viral loops, the first-time experience, and monetisation
Find the mechanics that will drive the company forward, evangelise them internally, and keep making them better
Analyse user behaviour to identify friction points and opportunities in the user journey
Ship meaningful improvements by working closely with engineering and design, understanding that small changes affect millions of sessions weekly
Sweat the details that separate good software from beloved software; microinteractions most PMs wouldn't notice
Maintain high standards for issue-tracking hygiene, design system consistency, and team shipping practices
Collaborate with Marketing on initiatives across all distribution channels
Build dashboards and reports that help the team understand what's working and why
—
If we'd worked together the last 6 weeks, you'd have:
Sat on customer calls and worked out how clinicians actually discover Heidi, and what makes them suggest it to a colleague
Shipped an experiment on the signup flow and known, within the week, whether week-one retention moved
Built a dashboard tracking sharing behaviour across different user segments to identify our highest-potential referrers
Explained why one specialty retains and another doesn't, with the data in front of Growth leadership
Submitted a code fix yourself when you got frustrated waiting - an event-tracking gap, or a simple UI change
—
What you'll need
4+ years shipping product, though we care more about what you've built than time served
Strong analytical skills - comfortable with data, experimentation, and making decisions based on metrics
Intellectual curiosity about why users behave the way they do and how products can influence behaviour ethically
Comfort with ambiguity - growth work focuses on what actually moves the needle, not following a playbook
A romantic streak about software and a belief that great design transforms someone's day
Consumer product craft in B2B contexts where you refused to compromise on polish
You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them
You default to building over requesting
Strong opinions, weakly held; you'll shift the room when you're right
Data fluency with diagnostic teeth; you can read an Amplitude dashboard and tell a product problem from a tracking bug from a segment effect
—
If you answer ‘NO’ to these questions, this may not be the job for you:
Are you an execution powerhouse?
Have you shipped something this week?
Are you good at games?
Did you have a weird teenage hobby?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nGrowth at an AI-native company is different. This isn't about A/B testing button colours or optimising email subject lines. It's about identifying the mechanics that will drive the company into the future, and building the product experiences that get us there.\n\nWe're looking for a Product Manager who can find those mechanics, prove they are correct, and improve them, with analytical rigour and excellent product intuition.\n\nYou'll own the mechanics that turn Heidi users into Heidi advocates, the viral loops, first-time experiences, and adoption patterns that fuel our growth. At Heidi, we grew from zero to hundreds of thousands of clinicians not through growth hacks, but because the product turned every user into an advocate. The next chapter demands we do this again, at 10x the scale.\n\nYou will partner closely with engineering, design, and platform teams to continuously raise the bar on quality across every surface.\n\nWe don’t care about logos, the traditional insignia of competence. We’ll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.\n\n—\n\nWhat you'll do\n\n - Own the product strategy and roadmap for our growth mechanics. From viral loops, the first-time experience, and monetisation\n\n - Find the mechanics that will drive the company forward, evangelise them internally, and keep making them better\n\n - Analyse user behaviour to identify friction points and opportunities in the user journey\n\n - Ship meaningful improvements by working closely with engineering and design, understanding that small changes affect millions of sessions weekly\n\n - Sweat the details that separate good software from beloved software; microinteractions most PMs wouldn't notice\n\n - Maintain high standards for issue-tracking hygiene, design system consistency, and team shipping practices\n\n - Collaborate with Marketing on initiatives across all distribution channels\n\n - Build dashboards and reports that help the team understand what's working and why\n\n—\n\nIf we'd worked together the last 6 weeks, you'd have:\n\n - Sat on customer calls and worked out how clinicians actually discover Heidi, and what makes them suggest it to a colleague\n\n - Shipped an experiment on the signup flow and known, within the week, whether week-one retention moved\n\n - Built a dashboard tracking sharing behaviour across different user segments to identify our highest-potential referrers\n\n - Explained why one specialty retains and another doesn't, with the data in front of Growth leadership\n\n - Submitted a code fix yourself when you got frustrated waiting - an event-tracking gap, or a simple UI change\n\n—\n\nWhat you'll need\n\n - 4+ years shipping product, though we care more about what you've built than time served\n\n - Strong analytical skills - comfortable with data, experimentation, and making decisions based on metrics\n\n - Intellectual curiosity about why users behave the way they do and how products can influence behaviour ethically\n\n - Comfort with ambiguity - growth work focuses on what actually moves the needle, not following a playbook\n\n - A romantic streak about software and a belief that great design transforms someone's day\n\n - Consumer product craft in B2B contexts where you refused to compromise on polish\n\n - You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them\n\n - You default to building over requesting\n\n - Strong opinions, weakly held; you'll shift the room when you're right\n\n - Data fluency with diagnostic teeth; you can read an Amplitude dashboard and tell a product problem from a tracking bug from a segment effect\n\n—\n\nIf you answer ‘NO’ to these questions, this may not be the job for you:\n\n - Are you an execution powerhouse?\n\n - Have you shipped something this week?\n\n - Are you good at games?\n\n - Did you have a weird teenage hobby?\n\n - Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?\n\n - Does the prospect of making health systems a lot nicer make you feel fuzzy inside?\n\n\n\n\n\nHOW WE SHOW UP\n\n\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nHow we show up\n\n\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\n\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\nWe take care of you.\n\n\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\n\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"1174ecb6-380e-4a2b-a99d-4e8ec5b58548","title":"GTM DACH","department":"GTM","team":"Sales","employmentType":"FullTime","location":"Berlin, Germany","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Munich, Germany","address":{"postalAddress":{"addressRegion":"Bavaria","addressCountry":"Germany","addressLocality":"Munich"}}}],"publishedAt":"2026-10-06T10:15:18.136+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1174ecb6-380e-4a2b-a99d-4e8ec5b58548","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1174ecb6-380e-4a2b-a99d-4e8ec5b58548/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The role
Heidi sits in an unusual position. We lead a category being built for the first time. Hundreds of thousands of clinicians found us on their own, started using the product for free and told a colleague. The market is open and the clinicians in it already like the product. Your job is to turn those smaller scale use cases into enterprise deals.
You're the first line to Heidi in DACH. Inbound demand connects you with practices, MVZs and hospital groups already using us, and you decide whether to qualify each one in, out or close it yourself. Where the signals run thin, you build the outbound.
For most clinicians you'll be the first person from Heidi they ever speak to. You'll both triage inbound to your Account Executive where it belongs and close your own deals from day one, because we want people as close to the frontline as possible. You'll build a network across German-speaking healthcare that outlasts the role.
What you’ll do
Work the inbound queue and the warm product signals across DACH. Your day goes to clinicians and practices already using Heidi, where the product tells you who's outgrown the free version.
Build outbound where the signals are thin: pick the practice groups, MVZs and hospital groups worth going after and work them in German.
Research the accounts behind those signals, work out who else in the practice or hospital group needs to be in the conversation, and build the angle for each one.
Reach the people the signals point to, across calls, email and social, while the interest is still fresh.
Book demos and meetings for your AEs with enough context that nothing is lost in the handoff.
Own small SMB deals end to end, from first conversation through to closed.
Keep HubSpot accurate, keep the pipeline moving and hit your qualified-lead number every month.
Partner with AEs, Marketing, Product, Operations and Customer Success so what you promise on the call matches what clinicians get, and so the German-language product and collateral keep up with what you hear.
Track what's shifting in German healthcare (regulation, the practice groups, the insurers, the competitive set) and tell the team what you're hearing on the phones.
What we're looking for
Native or fluent German, and English that allows you to work in a global team.
You've worked somewhere with a high bar, whether that's tech, sales, creative, banking, consulting, or PE/VC. We care more about what you've achieved than any time in a sales role.
You care about what we do. You'd rather learn how the product works than memorise a pitch.
You can hold a conversation with anyone and get to the point of it fast. Clinicians have extremely busy schedules, you respect that and still get the meeting.
Knowing how German healthcare buys (who decides in a Praxis, an MVZ or a hospital group, and who pays) is a head start. If you don't know it yet, you're the type who'd learn it in your first month.
Organised and self-running. You run your own list, your own day and your own follow-ups without being chased.
Passion for AI, shown through hands-on building, prototyping or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.
Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\nThe role \n\nHeidi sits in an unusual position. We lead a category being built for the first time. Hundreds of thousands of clinicians found us on their own, started using the product for free and told a colleague. The market is open and the clinicians in it already like the product. Your job is to turn those smaller scale use cases into enterprise deals.\n\n\n\nYou're the first line to Heidi in DACH. Inbound demand connects you with practices, MVZs and hospital groups already using us, and you decide whether to qualify each one in, out or close it yourself. Where the signals run thin, you build the outbound. \n\n\n\nFor most clinicians you'll be the first person from Heidi they ever speak to. You'll both triage inbound to your Account Executive where it belongs and close your own deals from day one, because we want people as close to the frontline as possible. You'll build a network across German-speaking healthcare that outlasts the role.\n\n\n\nWhat you’ll do\n\n - Work the inbound queue and the warm product signals across DACH. Your day goes to clinicians and practices already using Heidi, where the product tells you who's outgrown the free version.\n\n - Build outbound where the signals are thin: pick the practice groups, MVZs and hospital groups worth going after and work them in German.\n\n - Research the accounts behind those signals, work out who else in the practice or hospital group needs to be in the conversation, and build the angle for each one.\n\n - Reach the people the signals point to, across calls, email and social, while the interest is still fresh.\n\n - Book demos and meetings for your AEs with enough context that nothing is lost in the handoff.\n\n - Own small SMB deals end to end, from first conversation through to closed.\n\n - Keep HubSpot accurate, keep the pipeline moving and hit your qualified-lead number every month.\n\n - Partner with AEs, Marketing, Product, Operations and Customer Success so what you promise on the call matches what clinicians get, and so the German-language product and collateral keep up with what you hear.\n\n - Track what's shifting in German healthcare (regulation, the practice groups, the insurers, the competitive set) and tell the team what you're hearing on the phones.\n\n\n\nWhat we're looking for\n\n - Native or fluent German, and English that allows you to work in a global team. \n\n - You've worked somewhere with a high bar, whether that's tech, sales, creative, banking, consulting, or PE/VC. We care more about what you've achieved than any time in a sales role.\n\n - You care about what we do. You'd rather learn how the product works than memorise a pitch.\n\n - You can hold a conversation with anyone and get to the point of it fast. Clinicians have extremely busy schedules, you respect that and still get the meeting.\n\n - Knowing how German healthcare buys (who decides in a Praxis, an MVZ or a hospital group, and who pays) is a head start. If you don't know it yet, you're the type who'd learn it in your first month.\n\n - Organised and self-running. You run your own list, your own day and your own follow-ups without being chased.\n\n - Passion for AI, shown through hands-on building, prototyping or side projects.\n\n - You default to building over requesting.\n\n - You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.\n\n \n\nAttitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.\n\n\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe chose to open-source our benefits hub https://app.notion.com/p/heidihealth/Benefits-Hub-356ca630286e80b1927cd275a206fa58?source=copy_link, if you care to take a peek.","compensation":{"compensationTierSummary":"€55K – €70K • + OTE","scrapeableCompensationSalarySummary":"€55K - €70K","compensationTiers":[{"id":"280f228f-bc4e-4ff1-84d2-4e3d97c724fc","tierSummary":"Base Salary €55K – €70K • + OTE","title":null,"additionalInformation":"+ OTE","components":[{"id":"0379df85-76a8-485c-b580-b00eeb486509","summary":"Base Salary €55K – €70K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"EUR","minValue":55000,"maxValue":70000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"EUR","minValue":55000,"maxValue":70000}]}},{"id":"1873a699-2f04-44b3-99f1-c305561f2e32","title":"Clinical Engineer Associate","department":"GTM","team":"Clinical GTM","employmentType":"FullTime","location":"New York","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"San Francisco","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-10-05T14:18:27.077+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1873a699-2f04-44b3-99f1-c305561f2e32","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/1873a699-2f04-44b3-99f1-c305561f2e32/application","descriptionHtml":"Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by significant venture funding, we're growing rapidly across the US, UK, Canada, and Europe, partnering with leading health systems and thousands of clinicians globally.
As a Clinical Engineer Associate, you’ll be the person who makes Heidi actually work in the real world. Serving as the technical counterpart to the Applied AI Managers, you’ll work to translate customer business needs into agentic solutions helping customers realize what's possible with our platform.
You'll own the full technical lifecycle from first deployment through to a thriving, self-sufficient customer: building custom clinical and operational workflows, debugging production issues, and becoming a trusted technical partner to the clinicians and operational teams you work with.
Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered.
Be the escalation point for complex agentic issues — diagnosing problems, coordinating with engineering, and closing the loop with the customer.
Lead demos, technical discussions, and solution architecture for clinical AI workflows
Define what success looks like for each deployed workflow, then build the evaluations that prove it
Visit the clinics and hospitals we work with, so you understand the teams we're building for firsthand
Own the margin trade-offs on when to build, customise or roll out existing knowledge flows
Run the safety audits and recommend constant eval refinements
3+ years in an implementation engineering, or customer-facing technical role - ideally in SaaS, healthtech, or enterprise software.
Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook.
Sharp communicator - you can explain a complex integration failure to a CTO and a head nurse in the same breath.
Experience working embedded with enterprise customers or health systems is a strong plus.
This role can be based in-office in either New York or San Francisco.
You will work directly on North America's most important commercial problems.
You will have significant autonomy and ownership from day one.
Live Forever: We build for healthcare's next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence, even when it's uncomfortable.
Practice Ownership: Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
Move Fast, Fix Faster: The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace.
Get Better: The best clinicians teach. So do we. We live in clinicians' reality, bring warmth to the work, and choose clarity, not cleverness.
Become an owner, with significant shares (equity) in the company. If Heidi wins, we all win.
Healthcare, Dental and Vision benefit options.
401k with 3% match.
$100/month Healthy Heidi's budget.
$700/year learning and development budget.
$500 home office setup budget.
Recharge Days after major pushes.
The rare chance to create a global impact as you immerse yourself in one of the world's fastest-growing healthtech companies.
We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The Role
Heidi sits in an unusual position. We lead a category being built for the first time. Hundreds of thousands of clinicians found us on their own, started using the product for free, and told a colleague. The market is open, and we're in the privileged position of clinicians already liking the product. Your job is to turn those smaller-scale use cases into enterprise deals.
You're the first line to Heidi in France. Inbound demand connects you with cabinets, maisons de santé, and hospital groups already using us, and you decide whether to qualify each one in, out, or close it yourself. Where the signals run thin, you build the outbound.
For most clinicians, you'll be the first person from Heidi they ever speak to. You'll both triage inbound to Account Executives where needed and close your own deals from day one, because we want people as close to the frontline as possible. You'll build a network across French healthcare that outlasts the role.
What you’ll do
Work the inbound queue and the warm product signals across France. Your day goes to clinicians and cabinets already using Heidi, where the product tells you who's outgrown the free version.
Build outbound where the signals are thin: pick the practice groups, maisons de santé and hospital groups worth going after and work them in French.
Research the accounts behind those signals, work out who else in the cabinet or hospital group needs to be in the conversation, and build the case for each one.
Reach the people the signals point to, across calls, email and social, while the interest is still fresh.
Book demos and meetings for your AEs with enough context that nothing is lost in the handoff.
Own SMB deals end to end, from first conversation through to closed.
Keep HubSpot accurate, keep the pipeline moving and hit your qualified-lead number every month.
Partner with AEs, Marketing, Product, Operations and Customer Success so what you promise on the call matches what clinicians get, and so the French-language product and collateral keep up with what you hear.
Track what's shifting in French healthcare (regulation, the practice and hospital groups, Assurance Maladie and the mutuelles, the competitive set) and tell the team what you're hearing on the phones.
What you'll need
Native or fluent French, and English that allows you to work in a global team.
You've worked somewhere with a high bar, whether that's tech, sales, creative, banking, consulting, or PE/VC. We care more about what you've achieved than your time in a sales role.
You care about what we do. You'd rather learn how the product works than memorise a pitch.
You can hold a conversation with anyone and get to the point of it fast. Clinicians have extremely busy schedules, so you need to respect that and still get the meeting.
Knowing how French healthcare buys (who decides in a cabinet, a maison de santé or a hospital group, and who pays) is a head start. If you don't know it yet, you're the type who'd learn it in your first weeks.
Organised and self-running. You run your own list, your own day and your own follow-ups without being chased.
Passion for AI, shown through hands-on building, prototyping or side projects.
You default to building over requesting.
You're confident in your thinking and open to being wrong. At Heidi, great ideas win regardless of who surfaces them.
Attitude is more important than experience, so if you are a hungry, competitive and highly motivated operator who has a knack for problem-solving and building relationships, we want to hear from you.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\nThe Role \n\nHeidi sits in an unusual position. We lead a category being built for the first time. Hundreds of thousands of clinicians found us on their own, started using the product for free, and told a colleague. The market is open, and we're in the privileged position of clinicians already liking the product. Your job is to turn those smaller-scale use cases into enterprise deals.\n\n\n\nYou're the first line to Heidi in France. Inbound demand connects you with cabinets, maisons de santé, and hospital groups already using us, and you decide whether to qualify each one in, out, or close it yourself. Where the signals run thin, you build the outbound.\n\n\n\nFor most clinicians, you'll be the first person from Heidi they ever speak to. You'll both triage inbound to Account Executives where needed and close your own deals from day one, because we want people as close to the frontline as possible. You'll build a network across French healthcare that outlasts the role.\n\n\n\nWhat you’ll do\n\n - Work the inbound queue and the warm product signals across France. Your day goes to clinicians and cabinets already using Heidi, where the product tells you who's outgrown the free version.\n\n - Build outbound where the signals are thin: pick the practice groups, maisons de santé and hospital groups worth going after and work them in French.\n\n - Research the accounts behind those signals, work out who else in the cabinet or hospital group needs to be in the conversation, and build the case for each one.\n\n - Reach the people the signals point to, across calls, email and social, while the interest is still fresh.\n\n - Book demos and meetings for your AEs with enough context that nothing is lost in the handoff.\n\n - Own SMB deals end to end, from first conversation through to closed.\n\n - Keep HubSpot accurate, keep the pipeline moving and hit your qualified-lead number every month.\n\n - Partner with AEs, Marketing, Product, Operations and Customer Success so what you promise on the call matches what clinicians get, and so the French-language product and collateral keep up with what you hear.\n\n - Track what's shifting in French healthcare (regulation, the practice and hospital groups, Assurance Maladie and the mutuelles, the competitive set) and tell the team what you're hearing on the phones.\n\n\n\nWhat you'll need\n\n - Native or fluent French, and English that allows you to work in a global team.\n\n - You've worked somewhere with a high bar, whether that's tech, sales, creative, banking, consulting, or PE/VC. We care more about what you've achieved than your time in a sales role.\n\n - You care about what we do. You'd rather learn how the product works than memorise a pitch.\n\n - You can hold a conversation with anyone and get to the point of it fast. Clinicians have extremely busy schedules, so you need to respect that and still get the meeting.\n\n - Knowing how French healthcare buys (who decides in a cabinet, a maison de santé or a hospital group, and who pays) is a head start. If you don't know it yet, you're the type who'd learn it in your first weeks.\n\n - Organised and self-running. You run your own list, your own day and your own follow-ups without being chased.\n\n - Passion for AI, shown through hands-on building, prototyping or side projects.\n\n - You default to building over requesting.\n\n - You're confident in your thinking and open to being wrong. At Heidi, great ideas win regardless of who surfaces them.\n\n\n\nAttitude is more important than experience, so if you are a hungry, competitive and highly motivated operator who has a knack for problem-solving and building relationships, we want to hear from you.\n\n\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nWe take care of you.\n\nWe chose to open-source our benefits hub https://app.notion.com/p/heidihealth/Benefits-Hub-356ca630286e80b1927cd275a206fa58?source=copy_link, if you care to take a peek.\n\n\n","compensation":{"compensationTierSummary":"€55K – €70K • + OTE","scrapeableCompensationSalarySummary":"€55K - €70K","compensationTiers":[{"id":"364e6e47-b14a-4af6-bdb0-cebf11a78ba2","tierSummary":"€55K – €70K • + OTE","title":null,"additionalInformation":"+ OTE","components":[{"id":"c73a82bf-83b2-4c4b-895c-2add24315d53","summary":"€55K – €70K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"EUR","minValue":55000,"maxValue":70000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"EUR","minValue":55000,"maxValue":70000}]}},{"id":"cf61f5cb-b759-4bc1-ba3d-04a20985229e","title":"Financial Accountant","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Makati City","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-09T02:56:48.747+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/cf61f5cb-b759-4bc1-ba3d-04a20985229e","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/cf61f5cb-b759-4bc1-ba3d-04a20985229e/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
As a Financial Accountant at Heidi Health, you’ll play a vital role in keeping our financial operations running smoothly and accurately. This role will be based in the Philippines while reporting to the Senior Financial Accountant in Australia. You will be hands-on with the day-to-day accounting, month-end close, strategic projects and compliance activities that underpin our rapid growth.
You’ll bring technical expertise and a proactive mindset to ensure our financial reporting is timely, reliable, and adds actionable value to business decisions. Beyond core accounting, you’ll have the opportunity to implement process improvements, leverage technology and AI to drive efficiencies, and collaborate with teams across the business to support operational and strategic initiatives.
This is an exciting opportunity for someone who wants to grow their career in a high-impact role, working within a fast-paced SaaS environment while building out best-in-class financial processes from the ground up.
Support the day-to-day financial accounting and month-end processes to ensure timely and accurate reporting.
Prepare and post journals, reconciliations and adjustments across key accounts including accruals and intercompany.
Assist with preparation of monthly management reports and variance analysis to support business decisions.
Identify inefficiencies, implement automation tools and enhance financial controls and operations using technology and AI where appropriate.
Engage with non-finance teams to streamline financial processes and provide other financial insights.
Contribute to building a high-performance finance function that is proactive and value-adding to the overall business.
Support our third-party accounting and tax providers for compliance and statutory obligations on an ad hoc basis.
What you'll need
Bachelor’s degree in Accounting, Finance, or a related field.
CPA qualification
3-5 years of experience in Financial/Corporate Accounting, preferably within a technology or SaaS environment.
Previous experience in Big 4 and/or in a multinational company.
Strong understanding of Australian Accounting Standards and/or IFRS
Advanced Excel proficiency
Exposure to process improvement, automation, or system implementations is a plus but not required
Excellent attention to detail, verbal and written communication skills, and stakeholder management.
Self-starter with the ability to work independently in a remote, fast-paced environment.
Why this role
This is a high-impact opportunity to support Heidi’s global expansion, work closely with our international team, and help shape the finance function of a rapidly growing SaaS company. You’ll gain exposure beyond traditional accounting while building systems and processes from the ground up.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We offer a ₱15,000 annual learning and development budget, a ₱3,000/month health and wellness allowance, a ₱10,000 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to ₱150,000, four weeks of work from anywhere per year, and comprehensive HMO coverage for you and up to two dependents.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"WE’RE HEIDI.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nAs a Financial Accountant at Heidi Health, you’ll play a vital role in keeping our financial operations running smoothly and accurately. This role will be based in the Philippines while reporting to the Senior Financial Accountant in Australia. You will be hands-on with the day-to-day accounting, month-end close, strategic projects and compliance activities that underpin our rapid growth.\n\nYou’ll bring technical expertise and a proactive mindset to ensure our financial reporting is timely, reliable, and adds actionable value to business decisions. Beyond core accounting, you’ll have the opportunity to implement process improvements, leverage technology and AI to drive efficiencies, and collaborate with teams across the business to support operational and strategic initiatives.\n\nThis is an exciting opportunity for someone who wants to grow their career in a high-impact role, working within a fast-paced SaaS environment while building out best-in-class financial processes from the ground up.\n\n\n\n\nWHAT YOU’LL DO:\n\n - Support the day-to-day financial accounting and month-end processes to ensure timely and accurate reporting.\n\n - Prepare and post journals, reconciliations and adjustments across key accounts including accruals and intercompany.\n\n - Assist with preparation of monthly management reports and variance analysis to support business decisions.\n\n - Identify inefficiencies, implement automation tools and enhance financial controls and operations using technology and AI where appropriate.\n\n - Engage with non-finance teams to streamline financial processes and provide other financial insights.\n\n - Contribute to building a high-performance finance function that is proactive and value-adding to the overall business.\n\n - Support our third-party accounting and tax providers for compliance and statutory obligations on an ad hoc basis.\n\n \n \n\nWhat you'll need\n\n - Bachelor’s degree in Accounting, Finance, or a related field.\n\n - CPA qualification\n\n - 3-5 years of experience in Financial/Corporate Accounting, preferably within a technology or SaaS environment.\n\n - Previous experience in Big 4 and/or in a multinational company.\n\n - Strong understanding of Australian Accounting Standards and/or IFRS\n\n - Advanced Excel proficiency\n\n - Exposure to process improvement, automation, or system implementations is a plus but not required\n\n - Excellent attention to detail, verbal and written communication skills, and stakeholder management.\n\n - Self-starter with the ability to work independently in a remote, fast-paced environment.\n\n\n\nWhy this role\n\nThis is a high-impact opportunity to support Heidi’s global expansion, work closely with our international team, and help shape the finance function of a rapidly growing SaaS company. You’ll gain exposure beyond traditional accounting while building systems and processes from the ground up.\n\n\n\n\nHOW WE SHOW UP\n\n\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\nWHY HEIDI?\n\n\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\n\n\nWE TAKE CARE OF YOU.\n\n\n\nWe offer a ₱15,000 annual learning and development budget, a ₱3,000/month health and wellness allowance, a ₱10,000 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to ₱150,000, four weeks of work from anywhere per year, and comprehensive HMO coverage for you and up to two dependents.\n\n\n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"7805115c-7913-44cf-9ea1-414334c62adb","title":"Customer Support Engineer","department":"Customer Experience","team":"Support Engineering","employmentType":"FullTime","location":"New York","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-08T17:37:38.728+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/7805115c-7913-44cf-9ea1-414334c62adb","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/7805115c-7913-44cf-9ea1-414334c62adb/application","descriptionHtml":"Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by significant venture funding, we're growing rapidly across the US, UK, Canada, and Europe, partnering with leading health systems and thousands of clinicians globally.
As a Customer Support Engineer at Heidi, you’ll apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product.
Your work directly impacts product reliability, customer trust, and Heidi’s ability to scale safely in high-stakes clinical environments. By owning technical issues end-to-end and partnering closely with engineering and product teams, you’ll play a critical role in supporting clinicians, improving patient care, and contributing to the long-term success of our company.
Act as an escalation point for customers and internal team members on complex or technical issues particularly for escalated or high-impact cases
Become a product expert, developing a deep understanding of how Heidi works and how customers use it in real-world clinical contexts
Provide exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and efficiently
Perform in-depth analysis and debugging of complex technical issues, applying sound judgment and care in high-trust healthcare environments
Own customer issues from initial contact through to resolution, ensuring timely, accurate responses within agreed service levels
Collaborate closely with engineering and product teams to understand, reproduce, and resolve complex technical problems - ensuring escalations are clearly documented, well-scoped, and aligned with customer impact
Monitor server health, system status, and bug reports, taking immediate action to mitigate impact, escalate critical issues, and prevent recurring problems
Proactively identify systemic or recurring issues and contribute to improvements across tooling, processes, and systems that increase product reliability, support efficiency, and the team’s ability to scale, including helping identify and address recurring issues
2+ years’ experience in a support engineer role
A proactive individual who thrives in a fast-paced startup environment and enjoys collaborating with an international team dedicated to building impactful AI experiences
Strong problem-solving skills with the ability to think critically and learn on the fly
Strong customer focus - you excel at and genuinely enjoy helping customers
Excellent communication skills, including the ability to question, clarify, empathise, use appropriate tone and the ability to explain technical concepts to non-technical users in a clear, empathetic manner
Understanding of web development, with some experience using Python, React, Node, FastAPI, and MongoDB
Live Forever: We build for healthcare's next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence, even when it's uncomfortable.
Practice Ownership: Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
Move Fast, Fix Faster: The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace.
Get Better: The best clinicians teach. So do we. We live in clinicians' reality, bring warmth to the work, and choose clarity, not cleverness.
Become an owner, with significant shares (equity) in the company. If Heidi wins, we all win.
Healthcare, Dental and Vision benefit options.
401k with 3% match.
$100/month Healthy Heidi's budget.
$700/year learning and development budget.
$500 home office setup budget.
Recharge Days after major pushes.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
As a Clinical Associate, you’ll work at the intersection of GTM strategy and clinical operations — helping shape how clinicians experience Heidi while informing how we deliver, position and evolve our platform. We have a nine-month ramping period that will see you grow in skills and experience and work across multiple teams.
Phase I (Months 1-3)
Offer peer-to-peer onboarding support to new clinician users, providing practical, clinician-to-clinician guidance on using Heidi in real workflows (e.g., product features, patient consent processes, optimal clinical setup). This is not a sales role.
Collect and synthesise new-user insights, transforming qualitative feedback into actionable recommendations for Product, Lifecycle, GTM, and Product Marketing teams.
Provide clinical expertise across the GTM function, supporting customer conversations, validating clinical claims and strengthening commercial materials with credible medical input.
Support onboarding and scaling of enterprise accounts with our Customer Success Team.
Phase 2 (Months 4-6)
Contribute to clinical product development and validation, helping ensure clinical accuracy, safety, and usability.
Provide support for individual users optimising Heidi II, our agentic platform and providing clinical product feedback to our team.
Support miscellaneous clinical initiatives such as research activities, presentations, pilot program support, strategic advisory input, or clinical content review.
Phase 3 (Months 7-9)
Support Enterprise customers building and optimising agentic workflows (Heidi II).
Embed within Customer Success teams during roll outs in specific hospitals and health networks assisting with training and change management.
Support Clinical Product team with evaluations of agentic functions pre and post release.
Inform Customer Success and Product strategy among key specialty verticals.
Train new clinical associates in phase 1 & 2 as described above.
Participate in periodic internal strategy discussions and provide timely feedback aligned with the collaborative expectations seen in contractor working arrangements.
Current registration as a medical practitioner, dentist, or allied health professional with Ahpra (required). Medical registration preferred.
Clinical experience with the ability to credibly support peers and speak to real-world clinical workflows.
Familiarity with Heidi’s platform or strong enthusiasm to learn it deeply (highly preferred).
Comfort navigating customer engagement, messaging refinement and clinical support functions (clinical insight generation & reporting, safety considerations, clinician-centric design).
Excellent communication skills, especially in clinician-to-clinician support contexts.
Ability to work part-time with flexible hours that fit around existing clinical practice.
A mindset aligned with Heidi’s operating principles: building safely, owning your practice, moving fast but staying steady, and making others better.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"WE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\nAs a Clinical Associate, you’ll work at the intersection of GTM strategy and clinical operations — helping shape how clinicians experience Heidi while informing how we deliver, position and evolve our platform. We have a nine-month ramping period that will see you grow in skills and experience and work across multiple teams.\n\n\n\n\nWHAT YOU’LL DO \n\nPhase I (Months 1-3)\n\n - Offer peer-to-peer onboarding support to new clinician users, providing practical, clinician-to-clinician guidance on using Heidi in real workflows (e.g., product features, patient consent processes, optimal clinical setup). This is not a sales role.\n\n - Collect and synthesise new-user insights, transforming qualitative feedback into actionable recommendations for Product, Lifecycle, GTM, and Product Marketing teams.\n\n - Provide clinical expertise across the GTM function, supporting customer conversations, validating clinical claims and strengthening commercial materials with credible medical input.\n\n - Support onboarding and scaling of enterprise accounts with our Customer Success Team.\n\n\n\nPhase 2 (Months 4-6)\n\n - Contribute to clinical product development and validation, helping ensure clinical accuracy, safety, and usability.\n\n - Provide support for individual users optimising Heidi II, our agentic platform and providing clinical product feedback to our team.\n\n - Support miscellaneous clinical initiatives such as research activities, presentations, pilot program support, strategic advisory input, or clinical content review.\n\n\n\nPhase 3 (Months 7-9)\n\n - Support Enterprise customers building and optimising agentic workflows (Heidi II).\n\n - Embed within Customer Success teams during roll outs in specific hospitals and health networks assisting with training and change management.\n\n - Support Clinical Product team with evaluations of agentic functions pre and post release.\n\n - Inform Customer Success and Product strategy among key specialty verticals.\n\n - Train new clinical associates in phase 1 & 2 as described above.\n\n - Participate in periodic internal strategy discussions and provide timely feedback aligned with the collaborative expectations seen in contractor working arrangements.\n\n\n\n\nWHAT YOU'LL NEED\n\n - Current registration as a medical practitioner, dentist, or allied health professional with Ahpra (required). Medical registration preferred.\n\n - Clinical experience with the ability to credibly support peers and speak to real-world clinical workflows.\n\n - Familiarity with Heidi’s platform or strong enthusiasm to learn it deeply (highly preferred).\n\n - Comfort navigating customer engagement, messaging refinement and clinical support functions (clinical insight generation & reporting, safety considerations, clinician-centric design).\n\n - Excellent communication skills, especially in clinician-to-clinician support contexts.\n\n - Ability to work part-time with flexible hours that fit around existing clinical practice.\n\n - A mindset aligned with Heidi’s operating principles: building safely, owning your practice, moving fast but staying steady, and making others better.\n\n\n\n\nHOW WE SHOW UP\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\nWHY HEIDI?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\nWe offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.\n\nWe chose to open-source our benefits hub, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"af63e3c3-f39c-428a-ae1b-f88a7e295a67","title":"Performance Marketing Specialist","department":"Marketing","team":"Growth","employmentType":"FullTime","location":"Makati City","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-12T05:04:46.658+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manilla"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/af63e3c3-f39c-428a-ae1b-f88a7e295a67","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/af63e3c3-f39c-428a-ae1b-f88a7e295a67/application","descriptionHtml":"We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
You will build and support the ecommerce projects for Heidi Remote across Meta, Google, TikTok, Native, Amazon and other channels and marketplaces.
You will run the ad accounts and support growth marketing projects across teams to drive product sales across digital channels. You will look after tracking, product feeds, landing pages and any other items that will drive growth across various channels and markets
This role sits in our growth team and will collaborate with other teams in the organisation as needed.
Plan campaigns and offers with the Growth team. Build the calendar of offers, bundles and promotions.
Run performance marketing campaigns. Hands on the accounts across Meta Ads, Google Ads, native (e.g., Outbrain), TikTok Ads and Amazon Ads
Set up and help optimize marketplaces like Amazon.
Creative support. Brief UGC, product photography and video with the creative and design teams.
Collaborate with partners and manage projects. Work with affiliates and key partners to drive l sales.
Report with clean numbers on spend, CPA, ROAS, AOV and GMV.
What you'll need
Hands-on performance marketing experience across Meta, Google and TikTok Ads and other ad platforms.
Experience setting up and running marketplace stores, like Amazon etc.
A record of planning campaigns and offers.
Good knowledge of ecommerce metrics: CPA, ROAS, AOV, etc.
Startup or tech industry experience.
Physical product ecommerce experience.
This role is remote from the Philippines, with your hours overlapping the Australian business day so you can work live with the growth, product and creative teams. Highly preferred in or near metro Manila.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We take care of you.
We offer a ₱15,000 annual learning and development budget, a ₱3,000/month health and wellness allowance, a ₱10,000 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to ₱150,000, four weeks of work from anywhere per year, and comprehensive HMO coverage for you and up to two dependents.
We chose to open-source our benefits hub, if you care to take a peek.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
We're hiring a Senior SEO Outreach Specialist to lead our link-building program as it scales from foundation to flywheel. You'll own the outreach strategy end-to-end: designing the systems, running the highest-value campaigns yourself, and coordinating across SEO, content, and GTM to make organic growth a compounding asset for Heidi globally.
This is a senior individual contributor role with a clear leadership trajectory. You'll operate with significant autonomy, shape how the outreach function works, and you'll likely take on a team-lead layer as the outreach team grows beneath you in the near term.
It's a chance to go beyond execution and architect the link-building engine: the playbooks, partnerships, and processes that will scale 10x over the next few years.
Outreach Strategy: Design and own the link-building roadmap, including domain tiering frameworks, target-market maps, and campaign sequencing aligned to SEO priorities and product launches.
Campaign Leadership: Run the highest-value, most complex outreach campaigns yourself while setting the quality standards and playbooks the wider team works from.
Relationship Development: Build and manage long-term editorial and media partnerships (moving beyond transactional placements toward ongoing relationships with key publishers, journalists, and healthcare media)
Cross-functional Coordination: Serve as the outreach function's point of contact for SEO, content, and GTM teams (aligning link-building with the content calendar, product launches, and ranking priorities)
Systems and Tooling: Own the outreach tech stack (prospecting, enrichment, CRM, sequencing, and QA) and build documented processes others can pick up and run.
Reporting and Insight: Deliver a regular reporting cadence to leadership, surface strategic recommendations, and connect placements clearly to organic growth outcomes.
Team Development: Coordinate and review the work of outreach specialists, mentor them day-to-day, and progressively take on a team-lead layer as the function scales.
What you'll need
5+ years in SEO outreach, with a track record of building and scaling link-building programs (not just running individual campaigns)
Demonstrated ability to coordinate across multiple internal teams and manage external publisher and media relationships
Proficiency with Ahrefs, contact discovery, outreach sequencing, and CRM tooling
Strategic thinking: the ability to set priorities, design processes, and identify leverage points
Clear written communication and the confidence to represent the outreach function in cross-functional settings
Experience mentoring, reviewing, or coordinating the work of more junior team members
Bonus: Healthcare-related experience or medical background
Secured at least 20 qualified backlinks across priority pages, with full attribution logged and tied to ranking and traffic outcomes.
Built a 500+ prospect pipeline with a domain-tiering framework, clear ownership, and daily-maintained status tracking.
Established at least 3 ongoing editorial or media relationships with agreed next-placement plans in place.
Delivered a documented outreach playbook (covering prospecting, sequencing, QA, and reporting) that the team can pick up and run independently.
Why this role
This is a high-impact opportunity to support Heidi’s global expansion, work closely with our international team, and help shape the finance function of a rapidly growing SaaS company. You’ll gain exposure beyond traditional accounting while building systems and processes from the ground up.
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
We offer a ₱15,000 annual learning and development budget, a ₱3,000/month health and wellness allowance, a ₱10,000 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to ₱150,000, four weeks of work from anywhere per year, and comprehensive HMO coverage for you and up to two dependents.
We chose to open-source our benefits hub, if you care to take a peek.
","descriptionPlain":"WE’RE HEIDI.\n\n \n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n \n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n \n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n \n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n \n\nIf you want to join us in doing work worth shipping, jump in.\n\n \n\n\nTHE ROLE\n\nWe're hiring a Senior SEO Outreach Specialist to lead our link-building program as it scales from foundation to flywheel. You'll own the outreach strategy end-to-end: designing the systems, running the highest-value campaigns yourself, and coordinating across SEO, content, and GTM to make organic growth a compounding asset for Heidi globally.\n\nThis is a senior individual contributor role with a clear leadership trajectory. You'll operate with significant autonomy, shape how the outreach function works, and you'll likely take on a team-lead layer as the outreach team grows beneath you in the near term.\n\nIt's a chance to go beyond execution and architect the link-building engine: the playbooks, partnerships, and processes that will scale 10x over the next few years.\n\n \n\n\nWHAT YOU’LL DO:\n\n - Outreach Strategy: Design and own the link-building roadmap, including domain tiering frameworks, target-market maps, and campaign sequencing aligned to SEO priorities and product launches.\n\n - Campaign Leadership: Run the highest-value, most complex outreach campaigns yourself while setting the quality standards and playbooks the wider team works from.\n\n - Relationship Development: Build and manage long-term editorial and media partnerships (moving beyond transactional placements toward ongoing relationships with key publishers, journalists, and healthcare media)\n\n - Cross-functional Coordination: Serve as the outreach function's point of contact for SEO, content, and GTM teams (aligning link-building with the content calendar, product launches, and ranking priorities)\n\n - Systems and Tooling: Own the outreach tech stack (prospecting, enrichment, CRM, sequencing, and QA) and build documented processes others can pick up and run.\n\n - Reporting and Insight: Deliver a regular reporting cadence to leadership, surface strategic recommendations, and connect placements clearly to organic growth outcomes.\n\n - Team Development: Coordinate and review the work of outreach specialists, mentor them day-to-day, and progressively take on a team-lead layer as the function scales.\n\n \n \n\nWhat you'll need\n\n - 5+ years in SEO outreach, with a track record of building and scaling link-building programs (not just running individual campaigns)\n\n - Demonstrated ability to coordinate across multiple internal teams and manage external publisher and media relationships\n\n - Proficiency with Ahrefs, contact discovery, outreach sequencing, and CRM tooling\n\n - Strategic thinking: the ability to set priorities, design processes, and identify leverage points\n\n - Clear written communication and the confidence to represent the outreach function in cross-functional settings\n\n - Experience mentoring, reviewing, or coordinating the work of more junior team members\n\n - Bonus: Healthcare-related experience or medical background\n\n\nIF WE’D WORKED TOGETHER THE LAST 6 WEEKS, YOU’D HAVE:\n\n - Secured at least 20 qualified backlinks across priority pages, with full attribution logged and tied to ranking and traffic outcomes.\n\n - Built a 500+ prospect pipeline with a domain-tiering framework, clear ownership, and daily-maintained status tracking.\n\n - Established at least 3 ongoing editorial or media relationships with agreed next-placement plans in place.\n\n - Delivered a documented outreach playbook (covering prospecting, sequencing, QA, and reporting) that the team can pick up and run independently.\n\n \n\nWhy this role\n\nThis is a high-impact opportunity to support Heidi’s global expansion, work closely with our international team, and help shape the finance function of a rapidly growing SaaS company. You’ll gain exposure beyond traditional accounting while building systems and processes from the ground up.\n\n \n\n\nHOW WE SHOW UP\n\n \n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n \n\n\nWHY HEIDI?\n\n \n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\n \n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n \n\n\nWE TAKE CARE OF YOU.\n\n \n\nWe offer a ₱15,000 annual learning and development budget, a ₱3,000/month health and wellness allowance, a ₱10,000 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to ₱150,000, four weeks of work from anywhere per year, and comprehensive HMO coverage for you and up to two dependents.\n\n \n\nWe chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"5af3bbb5-1ad6-4d33-96fe-c4c0c5f84676","title":"Clinical AI Engineer","department":"Engineering","team":"Clinical AI R&D","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-14T12:29:21.119+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/5af3bbb5-1ad6-4d33-96fe-c4c0c5f84676","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/5af3bbb5-1ad6-4d33-96fe-c4c0c5f84676/application","descriptionHtml":"We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
We’re looking for a doctor who has moved into AI and can code, to join Clinical AI R&D as a Clinical AI Engineer. You’ll sit inside a product pod and own the evidence for its product: define the evaluation before anyone builds, run it to a standard a journal reviewer would accept, keep watching the product once it ships, publish what the evidence shows, and change the product when the evidence says to.
The pod’s engineers can change the product but can’t judge whether a discharge summary missed something a consultant would catch. Clinicians can make that call but can’t open a pull request. You do both, and you treat the gap between a model’s output and good clinical practice as the thing you’re here to measure and close.
The loop doesn’t end at launch. You stay with the product for its life in market.
What you’ll do
Design the evaluation. Define evaluations for greenfield products to an academic standard: endpoints, comparators, ground truth, sample size, analysis plan. Set the bar before the result arrives.
Build the measurement. Build, optimize and validate the LLM judges and rubrics that score the product at scale. Report their agreement with clinician ground truth, not their convenience, and retire the ones that drift.
Run it and write it up. Execute the evaluation, do the statistics, and write it up once in a form that serves the pod, the regulatory file and an academic submission.
Run post-market surveillance. Monitor output quality in production and respond to regulatory feedback with data. Our clinical safety team triages complaints and incidents; you’re their counterpart in the pod, working out what their findings mean for the product and what should change.
Fix what the evidence finds. Prompt and rubric changes, evaluation harness changes, code changes in the pod’s codebase, shipped through the pod’s normal review and release process.
Publish. Contribute to peer-reviewed literature on the translational benefit of the product.
Be the clinician in the room. Catch the output that reads well and is wrong. Hold the line on clinical nuance when a shortcut would ship faster.
What you'll need
A medical degree and clinical practice with independent clinical judgment. This role runs on medical nuance, and this requirement doesn’t flex.
Academic depth. Study design, inferential statistics, agreement and reliability measures, sample size, handling of multiple comparisons. Thesis or publication-level work, not a methods module.
Experience evaluating medical software or clinical AI, including building or validating LLM-as-judge pipelines.
Enough engineering to work in a production codebase. Read it, understand what a change will do, make the change in Python or TypeScript, and get it through review. Prompt engineering and AI-assisted coding are daily tools here, and they’re the floor, not the ceiling.
Independence. You can run a project for weeks with light direction, and you say early when it’s stuck.
Clear writing. Evaluation reports, surveillance summaries and manuscripts are the primary output of this role.
Nice to have
Post-market surveillance or vigilance work under a medical device framework (TGA, MHRA, FDA or EU MDR). Appetite to learn counts for more than existing depth.
Peer-reviewed publications on clinical AI or LLM evaluation.
Machine learning background beyond prompting, such as fine-tuning or classical model evaluation.
Specialty depth in an area Heidi is moving into.
An academic or clinical-site network able to host a study.
How we show up
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
Why Heidi?
You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.
Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Our Benefits
Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create.
Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.
Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.
Fertility support. £7,000 one-off payment, eligibility applies.
Learning & development. £700 per year for courses, books, memberships, conferences and more.
Home office budget of £500 one-off to set up a workspace you actually want to work in.
Recharge days after major milestones and busy periods so you can reset and come back strong.
Work from anywhere for up to 4 weeks per year, wherever the world takes you.
Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.
Flexibility that works. A hybrid environment, with 3 days in the office.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
","descriptionPlain":"We’re Heidi.\n\n\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\n\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.\n\n\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\n\n\nWe’ve grown annual recurring revenue from $1 million to $50 million in two years.\n\n\n\nTo go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.\n\n\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nTHE ROLE\n\n\n\nWe’re looking for a doctor who has moved into AI and can code, to join Clinical AI R&D as a Clinical AI Engineer. You’ll sit inside a product pod and own the evidence for its product: define the evaluation before anyone builds, run it to a standard a journal reviewer would accept, keep watching the product once it ships, publish what the evidence shows, and change the product when the evidence says to.\n\n\n\nThe pod’s engineers can change the product but can’t judge whether a discharge summary missed something a consultant would catch. Clinicians can make that call but can’t open a pull request. You do both, and you treat the gap between a model’s output and good clinical practice as the thing you’re here to measure and close.\n\n\n\nThe loop doesn’t end at launch. You stay with the product for its life in market.\n\n \n\nWhat you’ll do \n\n - Design the evaluation. Define evaluations for greenfield products to an academic standard: endpoints, comparators, ground truth, sample size, analysis plan. Set the bar before the result arrives.\n\n - Build the measurement. Build, optimize and validate the LLM judges and rubrics that score the product at scale. Report their agreement with clinician ground truth, not their convenience, and retire the ones that drift.\n\n - Run it and write it up. Execute the evaluation, do the statistics, and write it up once in a form that serves the pod, the regulatory file and an academic submission.\n\n - Run post-market surveillance. Monitor output quality in production and respond to regulatory feedback with data. Our clinical safety team triages complaints and incidents; you’re their counterpart in the pod, working out what their findings mean for the product and what should change.\n\n - Fix what the evidence finds. Prompt and rubric changes, evaluation harness changes, code changes in the pod’s codebase, shipped through the pod’s normal review and release process.\n\n - Publish. Contribute to peer-reviewed literature on the translational benefit of the product.\n\n - Be the clinician in the room. Catch the output that reads well and is wrong. Hold the line on clinical nuance when a shortcut would ship faster.\n\n \n\nWhat you'll need\n\n - A medical degree and clinical practice with independent clinical judgment. This role runs on medical nuance, and this requirement doesn’t flex.\n\n - Academic depth. Study design, inferential statistics, agreement and reliability measures, sample size, handling of multiple comparisons. Thesis or publication-level work, not a methods module.\n\n - Experience evaluating medical software or clinical AI, including building or validating LLM-as-judge pipelines.\n\n - Enough engineering to work in a production codebase. Read it, understand what a change will do, make the change in Python or TypeScript, and get it through review. Prompt engineering and AI-assisted coding are daily tools here, and they’re the floor, not the ceiling.\n\n - Independence. You can run a project for weeks with light direction, and you say early when it’s stuck.\n\n - Clear writing. Evaluation reports, surveillance summaries and manuscripts are the primary output of this role.\n\n\n\nNice to have\n\n - Post-market surveillance or vigilance work under a medical device framework (TGA, MHRA, FDA or EU MDR). Appetite to learn counts for more than existing depth.\n\n - Peer-reviewed publications on clinical AI or LLM evaluation.\n\n - Machine learning background beyond prompting, such as fine-tuning or classical model evaluation.\n\n - Specialty depth in an area Heidi is moving into.\n\n - An academic or clinical-site network able to host a study.\n\n\n\nHow we show up\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n \n\nWhy Heidi?\n\nYou’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.\n\nBuilding what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.\n\nTrue A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.\n\n\n\nOur Benefits\n\n - Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create.\n\n - Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.\n\n - Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.\n\n - Fertility support. £7,000 one-off payment, eligibility applies.\n\n - Learning & development. £700 per year for courses, books, memberships, conferences and more.\n\n - Home office budget of £500 one-off to set up a workspace you actually want to work in.\n\n - Recharge days after major milestones and busy periods so you can reset and come back strong.\n\n - Work from anywhere for up to 4 weeks per year, wherever the world takes you.\n\n - Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.\n\n - Flexibility that works. A hybrid environment, with 3 days in the office. \n\n\n\n\nHEIDI’S COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION\n\nHeidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"6e7f0482-3ac0-4805-9124-ff638de04a7e","title":"2026/2027 Software Engineering Intern Program (Heidi Launch Lab)","department":"Engineering","team":"Engineering","employmentType":"Intern","location":"Melbourne","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Sydney","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-09-29T04:55:12.588+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/6e7f0482-3ac0-4805-9124-ff638de04a7e","applyUrl":"https://jobs.ashbyhq.com/heidihealth.com.au/6e7f0482-3ac0-4805-9124-ff638de04a7e/application","descriptionHtml":"This is a once-in-an-eon opportunity for the smartest young folk in engineering.
Rare is it that one of the world's fastest growing startups opens its ranks up to junior talent to get on-the-job experience in a way that requires no priors.
Enter Heidi Launch Lab - our flagship Entry Program. This program is not about whether you already know the fundamentals of software engineering. What we care about is raw intelligence, judgment and a bias toward building real things.
The specific skills can be taught quickly. The underlying hardware cannot. Polish is irrelevant. Execution is not.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world's capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
To go further, we've secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst's Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
Ten weeks in person, five days a week with a minimum of three in the office across Melbourne or Sydney.
You get one scoped project that a real team actually needs, and you own it end to end for the full ten weeks.
Build alongside experienced engineers: Take part in design discussions, code reviews and releases. You’ll get direct feedback while making the technical decisions on your project.
Work from a real user problem: Speak with the people closest to the problem, decide what to build, and measure whether it improves the experience for clinicians or the team supporting them.
Engineer for production: Test your work, monitor it after release, respond to feedback and make the tradeoffs needed to keep it reliable.
Show your work: Demo what you shipped, explain the decisions you made and leave the team with a clear handover.
Own one thing properly: You write the project brief in week two and defend the scope to your manager. Then you build it, size its impact, harden it and document it.
Use AI the way we actually use it: Learn how Heidi engineers work with Claude and coding agents day to day, what to delegate, what never to delegate, and where the output is confidently wrong.
October 23: Applications Close at 5:00pm (AEST)
October 26 (Approx): Interview Invitations Sent
November 3: In-Person Assessment Days Commence (Sydney & Melbourne)
November 5: Offers Extended
November 30: Program Day 1
February 19: Program Final Day
Be in your penultimate or final year of a Computer Science degree (or equivalent), including Postgraduate studies
Evidence that you build: At least one of: a prior tech internship, startup exposure, a side project, a hackathon placing or prior full time work. We are not asking for a résumé that looks a certain way. We are asking you to point at something
Impeccably sharp and omnitalented. You will context switch as needed in a fast paced environment
Uncapped growth is what you are after. You do not want to be limited and your ability to win defines the gradient of your growth.
Work rights in Australia consisting of Australian Permanent Residency or Citizenship
Available to commence the internship on November 30th and continue with Part-Time or Full-Time Work following the internship if available
No domain experience required: You do not need to know healthcare or clinical software
Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs not process theatre. We all take the bins out, metaphorically and literally.
Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.
","descriptionPlain":"THE OPPORTUNITY.\n\nThis is a once-in-an-eon opportunity for the smartest young folk in engineering.\n\nRare is it that one of the world's fastest growing startups opens its ranks up to junior talent to get on-the-job experience in a way that requires no priors.\n\nEnter Heidi Launch Lab - our flagship Entry Program. This program is not about whether you already know the fundamentals of software engineering. What we care about is raw intelligence, judgment and a bias toward building real things.\n\nThe specific skills can be taught quickly. The underlying hardware cannot. Polish is irrelevant. Execution is not.\n\n\n\n\nWE’RE HEIDI.\n\nWe're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.\n\nHealthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world's capacity for care and strengthen the human connection at its heart.\n\nWe found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.\n\nTo go further, we've secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst's Customer Value Fund.\n\nIf you want to join us in doing work worth shipping, jump in.\n\n\n\n\nWHAT YOU’LL DO.\n\nTen weeks in person, five days a week with a minimum of three in the office across Melbourne or Sydney.\n\nYou get one scoped project that a real team actually needs, and you own it end to end for the full ten weeks.\n\n - Build alongside experienced engineers: Take part in design discussions, code reviews and releases. You’ll get direct feedback while making the technical decisions on your project.\n\n - Work from a real user problem: Speak with the people closest to the problem, decide what to build, and measure whether it improves the experience for clinicians or the team supporting them.\n\n - Engineer for production: Test your work, monitor it after release, respond to feedback and make the tradeoffs needed to keep it reliable.\n\n - Show your work: Demo what you shipped, explain the decisions you made and leave the team with a clear handover.\n\n - Own one thing properly: You write the project brief in week two and defend the scope to your manager. Then you build it, size its impact, harden it and document it.\n\n - Use AI the way we actually use it: Learn how Heidi engineers work with Claude and coding agents day to day, what to delegate, what never to delegate, and where the output is confidently wrong.\n \n \n\n\nMARK YOUR CALENDARS.\n\n - October 23: Applications Close at 5:00pm (AEST)\n\n - October 26 (Approx): Interview Invitations Sent\n\n - November 3: In-Person Assessment Days Commence (Sydney & Melbourne)\n\n - November 5: Offers Extended\n\n - November 30: Program Day 1\n\n - February 19: Program Final Day\n\n\n\n\nWHAT WE’RE LOOKING FOR.\n\n - Be in your penultimate or final year of a Computer Science degree (or equivalent), including Postgraduate studies\n\n - Evidence that you build: At least one of: a prior tech internship, startup exposure, a side project, a hackathon placing or prior full time work. We are not asking for a résumé that looks a certain way. We are asking you to point at something\n\n - Impeccably sharp and omnitalented. You will context switch as needed in a fast paced environment\n\n - Uncapped growth is what you are after. You do not want to be limited and your ability to win defines the gradient of your growth.\n\n - Work rights in Australia consisting of Australian Permanent Residency or Citizenship\n\n - Available to commence the internship on November 30th and continue with Part-Time or Full-Time Work following the internship if available\n\n - No domain experience required: You do not need to know healthcare or clinical software\n\n\n\n\nTHE WAY WE WORK\n\n - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.\n\n - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.\n\n - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.\n\n - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.\n\n - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.\n\n - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.\n\n\n\n\nWHY HEIDI?\n\nYou’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs not process theatre. We all take the bins out, metaphorically and literally.\n\nBuilding what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}}],"apiVersion":"1"}