At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
About the Position
We are looking for a Technical Program Manager (TPM) to lead delivery of complex carrier and partner integrations enabling Hiya products
This role is delivery-focused, highly cross-functional, and deeply technical. You will be the primary point of contact between Hiya and carriers and partners across EMEA, ensuring each integration is planned, executed, tracked, and delivered. .
You will partner closely with Engineering, Product, Specialists, Customer Success, and external carrier technical teams to bring new product integrations to life.
This role is based in London with an expectation of 3 days/week in-office. Hiya is a global company, with meeting times optimized across timezones.
What You’ll Do
Own end-to-end delivery integrations, from kickoff through deployment.
Define and manage realistic project plans milestones, dependencies, and risk registers.
Run weekly internal and external technical planning meetings, maintain project tracking docs, and ensure all stakeholders are aligned.
Ensure carriers and partners deliver their components on time (e.g., solution design inputs, network connectivity, integration configuration, data elements, test dependencies and test results, and delivery artifacts and related sign-offs,).
Bring technical fluency in REST APIs, AWS services, and SIP/telephony basics.
Collaborate with Solution Architect, Engineering and Product to clarify requirements, validate API data and plan delivery.
Manage completion of Hiya’s technical delivery tasks and delivery lifecycle gates.
Identify technical blockers early, escalate appropriately, and drive resolution across teams.
Act as the trusted point of contact for carriers and partners, ensuring expectations, timelines, and responsibilities are clear.
Manage cross-functional communication with Solution Architect, Engineering, Success, Product, and leadership.
Present clear, concise updates to both technical and non-technical audiences internally and externally.
Build strong partnerships through collaborative persistence, clarity, and a bias toward action.
Contribute to improving delivery practices, templates, and tooling for repeatability across future delivery programs.
Contribute to tailoring delivery framework to align with emerging new product deliveries.
Identify gaps in process, communication, or documentation and proactively address them.
What You’ll Need to Succeed
5+ years in technical program management or complex technical project delivery (SaaS preferred).
Familiarity with software development lifecycle basics, Jira for ticket management, and program management methodologies is required.
Experience leading integrations involving APIs, AWS, and complex technical data flows.
Background in telecom, carriers, SIP/telephony, or adjacent industries
Proven experience owning large implementations end-to-end, with hands-on involvement in requirements, risks, and stakeholder alignment.
Strong command of implementation tracking (project plans, dependencies, RAID logs).
AI fluency: hands-on experience using AI tools to accelerate program work and reduce manual labor, such as planning, status reporting, risk analysis, and documentation, with the judgment to verify outputs and protect confidential internal and external data.
These qualities reflect Hiya’s core values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up:
Serve our customers – You lead with empathy, always seeking to understand customer challenges and provide solutions that deliver real value.
Do rather than observe – You take initiative, move deals forward with urgency, and find creative ways to overcome obstacles.
Improve yourself and our business – You embrace feedback, refine your craft, and seek opportunities to make our sales process and customer experience even better.
Own and hold yourself accountable for success – You take responsibility for your results, celebrate wins, and learn from setbacks without excuses.
Lead by showing up – You bring a clear point of view, engage in open and respectful discussion, and commit fully to team decisions that move Hiya forward.
The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.
More Details
Start Date: Immediately
Status: Full-time
Type: Hybrid
Location: London, UK
Travel Requirements: Some
Department: Business Development
Reports to: Head of Global Delivery Programs
Benefits
25 holiday plus bank holidays
Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution)
Paid parental leave
Private medical insurance through Vitality (including dental & vision)
Employer-paid life insurance 2x base salary
Donation Matching for a charity of your choice (up to $1,000/ year)
WFH equipment stipend
$1,000/year in Professional Development funds
Lunch provided on in- office days
This position is based in London, UK. Office post code: W1F 8WE
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\nAbout the Position\n\nWe are looking for a Technical Program Manager (TPM) to lead delivery of complex carrier and partner integrations enabling Hiya products\n\nThis role is delivery-focused, highly cross-functional, and deeply technical. You will be the primary point of contact between Hiya and carriers and partners across EMEA, ensuring each integration is planned, executed, tracked, and delivered. .\n\nYou will partner closely with Engineering, Product, Specialists, Customer Success, and external carrier technical teams to bring new product integrations to life.\n\nThis role is based in London with an expectation of 3 days/week in-office. Hiya is a global company, with meeting times optimized across timezones.\n\nWhat You’ll Do\n\n\nPROGRAM & DELIVERY LEADERSHIP\n\n - Own end-to-end delivery integrations, from kickoff through deployment.\n\n - Define and manage realistic project plans milestones, dependencies, and risk registers.\n\n - Run weekly internal and external technical planning meetings, maintain project tracking docs, and ensure all stakeholders are aligned.\n\n - Ensure carriers and partners deliver their components on time (e.g., solution design inputs, network connectivity, integration configuration, data elements, test dependencies and test results, and delivery artifacts and related sign-offs,).\n\n\nTECHNICAL LEADERSHIP & PROBLEM SOLVING\n\n - Bring technical fluency in REST APIs, AWS services, and SIP/telephony basics.\n\n - Collaborate with Solution Architect, Engineering and Product to clarify requirements, validate API data and plan delivery.\n\n - Manage completion of Hiya’s technical delivery tasks and delivery lifecycle gates.\n\n - Identify technical blockers early, escalate appropriately, and drive resolution across teams.\n\n\nSTAKEHOLDER & PARTNER MANAGEMENT\n\n - Act as the trusted point of contact for carriers and partners, ensuring expectations, timelines, and responsibilities are clear.\n Manage cross-functional communication with Solution Architect, Engineering, Success, Product, and leadership.\n\n - Present clear, concise updates to both technical and non-technical audiences internally and externally.\n\n - Build strong partnerships through collaborative persistence, clarity, and a bias toward action.\n\n\nPROCESS IMPROVEMENT\n\n - Contribute to improving delivery practices, templates, and tooling for repeatability across future delivery programs.\n\n - Contribute to tailoring delivery framework to align with emerging new product deliveries.\n\n - Identify gaps in process, communication, or documentation and proactively address them.\n\nWhat You’ll Need to Succeed\n\n - 5+ years in technical program management or complex technical project delivery (SaaS preferred).\n\n - Familiarity with software development lifecycle basics, Jira for ticket management, and program management methodologies is required.\n\n - Experience leading integrations involving APIs, AWS, and complex technical data flows.\n\n - Background in telecom, carriers, SIP/telephony, or adjacent industries\n\n - Proven experience owning large implementations end-to-end, with hands-on involvement in requirements, risks, and stakeholder alignment.\n\n - Strong command of implementation tracking (project plans, dependencies, RAID logs).\n\n - AI fluency: hands-on experience using AI tools to accelerate program work and reduce manual labor, such as planning, status reporting, risk analysis, and documentation, with the judgment to verify outputs and protect confidential internal and external data.\n\nThese qualities reflect Hiya’s core values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up:\n\n - Serve our customers – You lead with empathy, always seeking to understand customer challenges and provide solutions that deliver real value.\n\n - Do rather than observe – You take initiative, move deals forward with urgency, and find creative ways to overcome obstacles.\n\n - Improve yourself and our business – You embrace feedback, refine your craft, and seek opportunities to make our sales process and customer experience even better.\n\n - Own and hold yourself accountable for success – You take responsibility for your results, celebrate wins, and learn from setbacks without excuses.\n\n - Lead by showing up – You bring a clear point of view, engage in open and respectful discussion, and commit fully to team decisions that move Hiya forward.\n\nThe requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.\n\nMore Details\n\n - Start Date: Immediately\n\n - Status: Full-time\n\n - Type: Hybrid\n\n - Location: London, UK\n\n - Travel Requirements: Some\n\n - Department: Business Development\n\n - Reports to: Head of Global Delivery Programs\n\n Benefits\n\n - 25 holiday plus bank holidays\n\n - Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution)\n\n - Paid parental leave\n\n - Private medical insurance through Vitality (including dental & vision)\n\n - Employer-paid life insurance 2x base salary\n\n - Donation Matching for a charity of your choice (up to $1,000/ year)\n\n - WFH equipment stipend\n\n - $1,000/year in Professional Development funds\n\n - Lunch provided on in- office days\n\nThis position is based in London, UK. Office post code: W1F 8WE\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"£75K – £120K • Offers Equity","scrapeableCompensationSalarySummary":"£75K - £120K","compensationTiers":[{"id":"a1c9ac4d-c368-4a02-92f5-b6df1c012b9f","tierSummary":"£75K – £120K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"d2bca193-23a1-48fe-b9c8-2a20beec72fc","summary":"£75K – £120K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":75000,"maxValue":120000},{"id":"4b7d41f4-311c-4790-8449-7dedc4b61f31","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":75000,"maxValue":120000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"15ce9d96-15f4-4d5a-aae9-46575cb0703d","title":"Sr. GTM Engineer, Marketing","department":"General Marketing ","team":"General Marketing ","employmentType":"FullTime","location":"Seattle, US","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-03-06T23:16:53.037+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Washington ","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/15ce9d96-15f4-4d5a-aae9-46575cb0703d","applyUrl":"https://jobs.ashbyhq.com/hiya/15ce9d96-15f4-4d5a-aae9-46575cb0703d/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
We're hiring a Sr. GTM Engineer, Marketing to transform Hiya's website into an AI-powered, revenue-driving digital growth engine. This role sits at the intersection of marketing, engineering, and product—responsible for leading our migration from Webflow to a headless CMS architecture while partnering closely with Marketing leadership to bring positioning, campaigns, and GTM initiatives to life through high-performing digital experiences.
You will own website KPIs including traffic growth, engagement, conversion rate, and pipeline contribution, while architecting systems that enable rapid experimentation and global expansion.
This is a high-ownership role with direct impact on how Hiya reaches customers, communicates value, and scales globally—making it central to our ability to restore trust in voice at scale and deliver on the promise of safer, more useful phone calls.
We're looking for a marketing-minded engineer or technical marketer—someone who understands buyer psychology and funnel performance as deeply as frontend architecture, and who sees AI as a structural capability for reimagining how digital experiences are built, personalized, and scaled.
As AI continues to reshape how calls are placed, screened, and answered, our digital presence must evolve with the same level of intelligence and adaptability we bring to the voice channel itself.
Own the end-to-end buyer journey across awareness, consideration, and conversion stages, translating positioning and campaign strategy into compelling, high-converting web experiences
Lead migration from Webflow to a modern headless CMS (e.g., Contentful, Sanity, Storyblok), architecting a scalable React/Next.js-based frontend that maintains strong engineering standards while enabling marketing speed
Build modular systems that enable rapid deployment of campaigns and landing pages, increasing experimentation velocity across enterprise and PLG segments
Integrate AI agents and LLM APIs to power dynamic content generation, personalized experiences, SEO/GEO optimization workflows, and scalable localization—reimagining what's possible in digital marketing
Own international website expansion across 20+ markets, designing and scaling multi-language, multi-region architecture with localization workflows, regional SEO optimization, and global compliance standards
Architect and implement event tracking, data layers, and attribution frameworks, maintaining hands-on ownership of tools such as Google Analytics 4, Amplitude, and Google Tag Manager
Ensure clean data flow between website, CRM, marketing automation, and PLG systems, aligning web experimentation with paid, organic, lifecycle, and product initiatives
Develop hypotheses and testing roadmaps to improve performance of top pages, owning website KPIs and making tradeoffs between speed, quality, and scale
Maintain best-in-class mobile and desktop experiences, Core Web Vitals, performance benchmarks, UX clarity, messaging effectiveness, and accessibility standards
Hiya's website becomes a measurably stronger growth driver—improving traffic, engagement, conversion rates, and pipeline contribution in ways that directly support company OKRs and revenue goals
The headless CMS migration is completed on time and establishes a foundation that scales globally, supports rapid experimentation, and reduces friction for marketing and engineering teams
AI-powered capabilities (personalization, content generation, localization) are integrated thoughtfully and measurably improve performance, demonstrating clear ROI and setting the standard for how Hiya uses AI in GTM
As trust is built through delivery, your influence expands beyond website execution to shape broader digital strategy, experimentation culture, and how Hiya reaches customers across channels
Required:
5–8+ years in growth engineering, frontend engineering, or product-focused web development, ideally in B2B SaaS or PLG environments
Strong React/Next.js (or similar modern frontend framework) experience with demonstrated ability to build scalable, high-performance web applications
Hands-on experience leading headless CMS implementations or migrations
Proficiency with web analytics tools (Google Analytics 4, Amplitude, etc.) and implementing A/B testing and experimentation frameworks
Strong understanding of technical SEO, GEO, AEO, and performance optimization
Experience integrating APIs and third-party systems into web platforms
Demonstrated ability to translate marketing strategy into technical execution and balance engineering rigor with marketing speed
Preferred:
Familiarity with CRM and marketing automation systems (HubSpot, Salesforce, Segment)
Experience integrating AI APIs (OpenAI, Anthropic, etc.) or building multi-channel support solutions (chatbots, AI Voice Agent, etc.)
Experience building multi-language and international web properties
Strong communication and collaboration skills, with a track record of working effectively across marketing, product, and engineering teams
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Process Overview
Our standard interview process follows this sequence:
Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics.
Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness.
Take Home Assignment: You'll complete a take-home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel.
Assignment-Based Interview Loop: Interviewers will explore how you think through the work, ask questions, respond to feedback, and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions, navigate tradeoffs, and collaborate in real time.
Future Hiya Value Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase.
Compensation & Ownership
Base Salary: $133,500- $194,000
Compensation is determined by role scope, skills, experience, location, and market data.
Equity Compensation: ownership aligned with your impact and the company's growth
Benefits & Support
Employer-sponsored Insurance
Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
Health, flexible spending, and dependent care accounts
Life, AD&D, and accident coverage, with company-paid life and long-term disability
401(k) with 3% company match (via Fidelity)
Flexible vacation policy and paid company holidays
Paid parental leave
Work-from-home equipment stipend
$1,000 annually to invest in your learning and growth
$1,000/year in charitable donation matching
Team lunch 2x per week
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nWe're hiring a Sr. GTM Engineer, Marketing to transform Hiya's website into an AI-powered, revenue-driving digital growth engine. This role sits at the intersection of marketing, engineering, and product—responsible for leading our migration from Webflow to a headless CMS architecture while partnering closely with Marketing leadership to bring positioning, campaigns, and GTM initiatives to life through high-performing digital experiences.\n\nYou will own website KPIs including traffic growth, engagement, conversion rate, and pipeline contribution, while architecting systems that enable rapid experimentation and global expansion.\n\nThis is a high-ownership role with direct impact on how Hiya reaches customers, communicates value, and scales globally—making it central to our ability to restore trust in voice at scale and deliver on the promise of safer, more useful phone calls.\n\nWe're looking for a marketing-minded engineer or technical marketer—someone who understands buyer psychology and funnel performance as deeply as frontend architecture, and who sees AI as a structural capability for reimagining how digital experiences are built, personalized, and scaled.\n\nAs AI continues to reshape how calls are placed, screened, and answered, our digital presence must evolve with the same level of intelligence and adaptability we bring to the voice channel itself.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own the end-to-end buyer journey across awareness, consideration, and conversion stages, translating positioning and campaign strategy into compelling, high-converting web experiences\n\n - Lead migration from Webflow to a modern headless CMS (e.g., Contentful, Sanity, Storyblok), architecting a scalable React/Next.js-based frontend that maintains strong engineering standards while enabling marketing speed\n\n - Build modular systems that enable rapid deployment of campaigns and landing pages, increasing experimentation velocity across enterprise and PLG segments\n\n - Integrate AI agents and LLM APIs to power dynamic content generation, personalized experiences, SEO/GEO optimization workflows, and scalable localization—reimagining what's possible in digital marketing\n\n - Own international website expansion across 20+ markets, designing and scaling multi-language, multi-region architecture with localization workflows, regional SEO optimization, and global compliance standards\n\n - Architect and implement event tracking, data layers, and attribution frameworks, maintaining hands-on ownership of tools such as Google Analytics 4, Amplitude, and Google Tag Manager\n\n - Ensure clean data flow between website, CRM, marketing automation, and PLG systems, aligning web experimentation with paid, organic, lifecycle, and product initiatives\n\n - Develop hypotheses and testing roadmaps to improve performance of top pages, owning website KPIs and making tradeoffs between speed, quality, and scale\n\n - Maintain best-in-class mobile and desktop experiences, Core Web Vitals, performance benchmarks, UX clarity, messaging effectiveness, and accessibility standards\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - Hiya's website becomes a measurably stronger growth driver—improving traffic, engagement, conversion rates, and pipeline contribution in ways that directly support company OKRs and revenue goals\n\n - The headless CMS migration is completed on time and establishes a foundation that scales globally, supports rapid experimentation, and reduces friction for marketing and engineering teams\n\n - AI-powered capabilities (personalization, content generation, localization) are integrated thoughtfully and measurably improve performance, demonstrating clear ROI and setting the standard for how Hiya uses AI in GTM\n\n - As trust is built through delivery, your influence expands beyond website execution to shape broader digital strategy, experimentation culture, and how Hiya reaches customers across channels\n\n\nWHAT WE'RE LOOKING FOR\n\nRequired:\n\n - 5–8+ years in growth engineering, frontend engineering, or product-focused web development, ideally in B2B SaaS or PLG environments\n\n - Strong React/Next.js (or similar modern frontend framework) experience with demonstrated ability to build scalable, high-performance web applications\n\n - Hands-on experience leading headless CMS implementations or migrations\n\n - Proficiency with web analytics tools (Google Analytics 4, Amplitude, etc.) and implementing A/B testing and experimentation frameworks\n\n - Strong understanding of technical SEO, GEO, AEO, and performance optimization\n\n - Experience integrating APIs and third-party systems into web platforms\n\n - Demonstrated ability to translate marketing strategy into technical execution and balance engineering rigor with marketing speed\n\nPreferred:\n\n - Familiarity with CRM and marketing automation systems (HubSpot, Salesforce, Segment)\n\n - Experience integrating AI APIs (OpenAI, Anthropic, etc.) or building multi-channel support solutions (chatbots, AI Voice Agent, etc.)\n\n - Experience building multi-language and international web properties\n\n - Strong communication and collaboration skills, with a track record of working effectively across marketing, product, and engineering teams\n\n\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nOUR INTERVIEW PROCESS\n\nProcess Overview\n\nOur standard interview process follows this sequence:\n\n - Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics.\n\n - Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness.\n\n - Take Home Assignment: You'll complete a take-home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel.\n\n - Assignment-Based Interview Loop: Interviewers will explore how you think through the work, ask questions, respond to feedback, and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions, navigate tradeoffs, and collaborate in real time.\n\n - Future Hiya Value Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase.\n\n\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\n\n - Base Salary: $133,500- $194,000\n \n - Compensation is determined by role scope, skills, experience, location, and market data.\n\n - Equity Compensation: ownership aligned with your impact and the company's growth\n\nBenefits & Support\n\n - Employer-sponsored Insurance\n \n - Medical, dental, and vision (PPO & HDHP); 50% dependent coverage\n \n - Health, flexible spending, and dependent care accounts\n \n - Life, AD&D, and accident coverage, with company-paid life and long-term disability\n\n - 401(k) with 3% company match (via Fidelity)\n\n - Flexible vacation policy and paid company holidays\n\n - Paid parental leave\n\n - Work-from-home equipment stipend\n\n - $1,000 annually to invest in your learning and growth\n\n - $1,000/year in charitable donation matching\n\n - Team lunch 2x per week\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"072af4d0-7f8b-40ad-8429-3c7a84753ea4","title":"Talent Operations Specialist ","department":"G&A - Recruiting","team":"G&A - Recruiting","employmentType":"FullTime","location":"Seattle, US","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-02T02:09:45.068+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Washington ","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/072af4d0-7f8b-40ad-8429-3c7a84753ea4","applyUrl":"https://jobs.ashbyhq.com/hiya/072af4d0-7f8b-40ad-8429-3c7a84753ea4/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
We are seeking a talented and motivated Talent Operations Specialist to join our team in a key individual contributor role. This position owns program management for Global University Recruiting, end-to-end interview scheduling and coordination, recruiting operations, and special projects. The ideal candidate will be an Ashby power-user who thrives on building smooth, scalable recruiting processes and driving cross-functional programs, collaborating closely with stakeholders across the business.
This is not a full-cycle recruiting role. Instead, it's built for someone who wants to own the operational backbone of recruiting, including program management, coordination, systems, and process, at a level that carries real ownership and visibility across the org.
At Hiya, we are passionate about innovation and committed to excellence, striving to build a team that embodies our core values. With numerous opportunities for professional development and visibility within the organization, this role offers the chance to make a significant impact in a dynamic and fast-paced environment.
Global University Recruiting Program Management: Own the end-to-end planning, relationship management and execution of our Global University Recruiting program, including career fairs, campus partnerships, internship pipelines, and virtual or in-person recruiting events. Some travel may be required to support on-campus programs and events.
Scheduling & Interview Coordination: Own scheduling and coordination for open roles and recruiting projects across the business, managing complex, multi-stakeholder interview logistics with a high bar for accuracy and candidate experience.
Ashby (ATS) Ownership: Serve as our go-to Ashby expert, managing workflows, templates, data integrity, and reporting, and partnering with Recruiting Ops to continuously improve how the system supports the team, including evaluating and implementing AI-powered tools to streamline scheduling, sourcing support, and candidate communication.
Candidate Experience Management: Ensure a positive, engaging, and consistent experience for all candidates, from initial contact to final offer, with transparent communication and timely feedback throughout.
Stakeholder Management: Partner with hiring managers, recruiters, and department heads to align on process, timelines, and logistics, providing operational guidance so recruiting programs run efficiently, without owning full-cycle candidate sourcing or closing.
Data-Driven Insights: Leverage recruiting metrics and AI-assisted analytics to track program and pipeline performance, identify bottlenecks, and recommend process improvements.
Special Projects: Lead and contribute to recruiting-related projects, such as employer branding initiatives, process improvements, and ad-hoc operational needs, as an owner, not just a contributor.
4+ years of experience in recruiting operations, recruiting coordination, or talent program management, with a track record of owning processes independently rather than just executing them.
Hands-on Ashby expertise, including building and scaling ATS workflows, templates, and configurations, not just day-to-day use.
Experience managing complex, multi-stakeholder interview scheduling and logistics, including panels across multiple time zones and calendars.
Experience planning and executing university or campus recruiting programs and events, with willingness to travel occasionally to support on-campus programs.
Comfort using recruiting data and analytics to identify trends and drive process improvements, not just track metrics.
Strong project management skills, with the ability to own a special project or process improvement from scope to completion with minimal oversight.
Advanced proficiency using AI tools to improve recruiting workflows, from scheduling and communication to process design and data analysis, with sound judgment about when and how to apply them.
Experience supporting technical or high-volume hiring at a fast-growing tech or SaaS company.
Experience mentoring or providing guidance to junior coordinators or operations team members.
Exposure to employer branding or candidate marketing initiatives.
Familiarity with recruiting tech stack tools beyond the core ATS (Google Suite, scheduling tools, HRIS platforms).
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nWe are seeking a talented and motivated Talent Operations Specialist to join our team in a key individual contributor role. This position owns program management for Global University Recruiting, end-to-end interview scheduling and coordination, recruiting operations, and special projects. The ideal candidate will be an Ashby power-user who thrives on building smooth, scalable recruiting processes and driving cross-functional programs, collaborating closely with stakeholders across the business.\n\nThis is not a full-cycle recruiting role. Instead, it's built for someone who wants to own the operational backbone of recruiting, including program management, coordination, systems, and process, at a level that carries real ownership and visibility across the org.\n\nAt Hiya, we are passionate about innovation and committed to excellence, striving to build a team that embodies our core values. With numerous opportunities for professional development and visibility within the organization, this role offers the chance to make a significant impact in a dynamic and fast-paced environment.\n\n\nWHAT YOU'LL DO\n\n - Global University Recruiting Program Management: Own the end-to-end planning, relationship management and execution of our Global University Recruiting program, including career fairs, campus partnerships, internship pipelines, and virtual or in-person recruiting events. Some travel may be required to support on-campus programs and events.\n\n - Scheduling & Interview Coordination: Own scheduling and coordination for open roles and recruiting projects across the business, managing complex, multi-stakeholder interview logistics with a high bar for accuracy and candidate experience.\n\n - Ashby (ATS) Ownership: Serve as our go-to Ashby expert, managing workflows, templates, data integrity, and reporting, and partnering with Recruiting Ops to continuously improve how the system supports the team, including evaluating and implementing AI-powered tools to streamline scheduling, sourcing support, and candidate communication.\n\n - Candidate Experience Management: Ensure a positive, engaging, and consistent experience for all candidates, from initial contact to final offer, with transparent communication and timely feedback throughout.\n\n - Stakeholder Management: Partner with hiring managers, recruiters, and department heads to align on process, timelines, and logistics, providing operational guidance so recruiting programs run efficiently, without owning full-cycle candidate sourcing or closing.\n\n - Data-Driven Insights: Leverage recruiting metrics and AI-assisted analytics to track program and pipeline performance, identify bottlenecks, and recommend process improvements.\n\n - Special Projects: Lead and contribute to recruiting-related projects, such as employer branding initiatives, process improvements, and ad-hoc operational needs, as an owner, not just a contributor.\n\n\nWHAT WE ARE LOOKING FOR\n\n - 4+ years of experience in recruiting operations, recruiting coordination, or talent program management, with a track record of owning processes independently rather than just executing them.\n\n - Hands-on Ashby expertise, including building and scaling ATS workflows, templates, and configurations, not just day-to-day use.\n\n - Experience managing complex, multi-stakeholder interview scheduling and logistics, including panels across multiple time zones and calendars.\n\n - Experience planning and executing university or campus recruiting programs and events, with willingness to travel occasionally to support on-campus programs.\n\n - Comfort using recruiting data and analytics to identify trends and drive process improvements, not just track metrics.\n\n - Strong project management skills, with the ability to own a special project or process improvement from scope to completion with minimal oversight.\n\n - Advanced proficiency using AI tools to improve recruiting workflows, from scheduling and communication to process design and data analysis, with sound judgment about when and how to apply them.\n\n\nYOU’LL LIKELY STAND OUT IF YOU HAVE\n\n - Experience supporting technical or high-volume hiring at a fast-growing tech or SaaS company.\n\n - Experience mentoring or providing guidance to junior coordinators or operations team members.\n\n - Exposure to employer branding or candidate marketing initiatives.\n\n - Familiarity with recruiting tech stack tools beyond the core ATS (Google Suite, scheduling tools, HRIS platforms).\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\nEquity Compensation: ownership aligned with your impact and the company's growth\n\nWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"$83,050 – $115,000 • Offers Equity","scrapeableCompensationSalarySummary":"$83,050 - $115,000","compensationTiers":[{"id":"1ff17344-eaf6-422d-b08f-967190a0d716","tierSummary":"$83,050 – $115,000 • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"7464f2ab-6289-41c0-ad73-16af0e89255d","summary":"$83,050 – $115,000","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":83050,"maxValue":115000},{"id":"0ba9dcc7-92cb-4b0a-88bb-9486b2604350","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":83050,"maxValue":115000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"3a56bc29-963b-4bd6-95d0-9e812058cfbf","title":"Principal Customer Success Manager","department":"Sales - Customer Success","team":"Sales - Customer Success","employmentType":"FullTime","location":"London, UK","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-12T16:48:14.278+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"W1F 8WE","addressRegion":"London","streetAddress":"151 Wardour Street ","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/3a56bc29-963b-4bd6-95d0-9e812058cfbf","applyUrl":"https://jobs.ashbyhq.com/hiya/3a56bc29-963b-4bd6-95d0-9e812058cfbf/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
We’re hiring a Principal Customer Success Manager to lead Hiya’s relationships with two of our largest and most strategically important UK customers.
This is a senior individual-contributor role with ownership of complex, multi-million-dollar telecom relationships. You’ll act as the post-sales “quarterback”—driving adoption, leading strategic programmes, delivering measurable value, and unlocking significant commercial growth.
You’ll operate across executive engagement, technical delivery, and commercial expansion—bringing structure to ambiguity and momentum to complex environments.
Own two of Hiya’s largest UK accounts, accountable for retention, growth, and customer outcomes
Define and execute multi-year customer strategies aligned with customer goals and Hiya’s roadmap
Drive adoption and value, translating product capabilities into measurable business impact
Lead complex, cross-functional programmes from planning through to production and scale
Identify and shape significant expansion opportunities across new products and use cases
Build executive relationships and lead strategic reviews, influencing customer strategy and direction
Align Sales, Product, Engineering, and Support around a clear customer strategy
Own risk, senior escalations, and performance to ensure consistent delivery
Raise the standard of strategic customer management by sharing best practice and coaching colleagues
5+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
Experience managing large, complex enterprise customers (7-figure / multi-million ARR)
Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
Solid program management skills; comfortable leading complex, cross-functional initiatives
Confidence operating in technical environments (APIs, integrations, pilots/POCs)
Strong stakeholder management, including executive-level engagement
Highly proactive, data-driven, and comfortable operating in ambiguity
Experience working in telecommunications or another complex, highly regulated enterprise environment
Knowledge of voice technology, network security, identity, fraud prevention, or AI-powered products
Experience working with major telecom operators or similarly large, matrixed organisations
Type: Hybrid
Location: London, United Kingdom
Travel: Up to 25%
Department: Sales – Customer Success
Reports to: Sr. Manager: Customer Success, UK & EU
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nWe’re hiring a Principal Customer Success Manager to lead Hiya’s relationships with two of our largest and most strategically important UK customers.\n\nThis is a senior individual-contributor role with ownership of complex, multi-million-dollar telecom relationships. You’ll act as the post-sales “quarterback”—driving adoption, leading strategic programmes, delivering measurable value, and unlocking significant commercial growth.\n\nYou’ll operate across executive engagement, technical delivery, and commercial expansion—bringing structure to ambiguity and momentum to complex environments.\n\n\nWHAT YOU’LL DO\n\n - Own two of Hiya’s largest UK accounts, accountable for retention, growth, and customer outcomes\n\n - Define and execute multi-year customer strategies aligned with customer goals and Hiya’s roadmap\n\n - Drive adoption and value, translating product capabilities into measurable business impact\n\n - Lead complex, cross-functional programmes from planning through to production and scale\n\n - Identify and shape significant expansion opportunities across new products and use cases\n\n - Build executive relationships and lead strategic reviews, influencing customer strategy and direction\n\n - Align Sales, Product, Engineering, and Support around a clear customer strategy\n\n - Own risk, senior escalations, and performance to ensure consistent delivery\n\n - Raise the standard of strategic customer management by sharing best practice and coaching colleagues\n\n\nWHAT WE ARE LOOKING FOR\n\n - 5+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses\n\n - Experience managing large, complex enterprise customers (7-figure / multi-million ARR)\n\n - Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth\n\n - Solid program management skills; comfortable leading complex, cross-functional initiatives\n\n - Confidence operating in technical environments (APIs, integrations, pilots/POCs)\n\n - Strong stakeholder management, including executive-level engagement\n\n - Highly proactive, data-driven, and comfortable operating in ambiguity\n\n\nYOU'LL LIKELY STAND OUT IF YOU HAVE\n\n - Experience working in telecommunications or another complex, highly regulated enterprise environment\n\n - Knowledge of voice technology, network security, identity, fraud prevention, or AI-powered products\n\n - Experience working with major telecom operators or similarly large, matrixed organisations\n\n\nROLE DETAILS\n\n - Type: Hybrid\n\n - Location: London, United Kingdom\n\n - Travel: Up to 25% \n\n - Department: Sales – Customer Success\n\n - Reports to: Sr. Manager: Customer Success, UK & EU\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"£100K – £130K • Offers Equity • Offers Bonus","scrapeableCompensationSalarySummary":"£100K - £130K","compensationTiers":[{"id":"c795ec68-98e6-4ded-84d4-f751cdc8035f","tierSummary":"£100K – £130K • Offers Equity • Offers Bonus","title":null,"additionalInformation":null,"components":[{"id":"e762e9ff-fb12-4595-b9db-57055aff94a4","summary":"£100K – £130K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":100000,"maxValue":130000},{"id":"dec9278a-47af-4079-9ab8-4815a88cdb9d","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"id":"092bc6f6-6525-4f86-9518-b9406d6e5c42","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":100000,"maxValue":130000},{"compensationType":"Bonus","interval":"1 YEAR","currencyCode":"GBP","minValue":null,"maxValue":null},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"00ece6a0-069f-4114-ab97-47db60414076","title":"Senior Software Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Budapest, HU","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-05-21T11:22:17.860+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Budapest","addressCountry":"Hungary","addressLocality":"Budapest"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/00ece6a0-069f-4114-ab97-47db60414076","applyUrl":"https://jobs.ashbyhq.com/hiya/00ece6a0-069f-4114-ab97-47db60414076/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
About Us
At Hiya, we're making calls safe, useful, and human again.
Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that.
Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.
This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.
Join us! You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.
About the Role
Hiya is hiring a Senior Software Engineer to join the Protect team, responsible for building and scaling the AI-powered spam and scam detection systems that protect hundreds of millions of people from fraudulent calls before they ring. As voice threats evolve faster than ever; driven by AI-generated abuse, sophisticated spoofing, and increasingly complex attack patterns. You'll own the end-to-end pipeline that enables our data science team to develop increasingly sophisticated scam detection models while maintaining strict privacy and regulatory compliance. It's all about building the pipelines that allow Hiya to stay ahead of rapidly evolving voice threats and deliver measurably better protection to mobile operators and their subscribers worldwide. You'll shape how protection scales across our network, how quickly we adapt to new threats, and how effectively we translate AI innovation into real-world safety outcomes.
What You'll Do
Own the complete development lifecycle for spam and scam detection infrastructure - from researching and proposing solutions to implementation, testing, deployment, production maintenance, and monitoring
Participate in on-call rotation, ensuring rapid recognition and resolution of production issues while continuously improving system reliability
Design and build frameworks that enable data scientists to develop, test, and deploy increasingly complex scam detection models with access to call data in a privacy-aware, regulation-compliant manner
Make independent implementation decisions while driving collaborative design discussions that improve system quality, long-term maintainability, and cost-effectiveness across the team
Evaluate critical tradeoffs between immediate fixes and durable solutions when production issues arise, prioritizing overall service quality and system resilience
Collaborate proactively with cross-functional partners - including product managers, data scientists, and other engineering teams - to align technical decisions with business impact, user needs, and Hiya's broader strategic priorities
Recognize and evangelize engineering patterns, design principles and architectural decisions that could be adopted across teams to raise overall quality and execution speed
Influence how the team operates by pushing back on solutions that don't align with design principles, surfacing issues early during project planning, and reasoning clearly about business impact versus cost
What We’re Looking For
Required
4+ years of software engineering experience, with strong expertise in distributed systems, microservices, network architecture, and database systems
Proven experience operating distributed systems in production environments
Ability to quickly recognize, diagnose and resolve production issues
Relevant technical experience may include:
RxM engineering
TCP/IP
DNS resolution
Web backend development
Ability to evaluate tradeoffs between immediate fixes and long-term solutions
Strong focus on service quality, reliability and system resilience
Ability to work independently on implementation while knowing when to involve others in design discussions
Confidence making well-informed technical decisions and clearly explaining tradeoffs
Interest in agentic workflows, including engineering automation and customer-facing applications
Preferred
6+ years of software engineering experience
Experience building frameworks or infrastructure that support data science or machine learning workflows
Functional programming experience
Experience with data processing pipelines, especially Kafka or similar technologies
Familiarity with client-side processing pipelines
DevOps, monitoring, and observability experience
Familiarity with on-call rotation
The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.
The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.
More Details
When determining compensation, a number of factors will be considered: skills, experience, job scope, location and competitive compensation market data.
Our Interview Process
At Hiya, our interview process is designed to evaluate candidates through real, experience-based work. We focus on understanding how you think, exercise judgment, use leverage (including AI), and collaborate, rather than how well you perform in traditional interviews.
Process Overview
Our standard interview process follows this sequence:
Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics.
Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness.
Take Home Working Assignment: You'll complete a take-home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel
Onsite Interview Loop: You’ll participate in a live, role-relevant working session as part of an interview loop with multiple interviewers. This experience is designed to reflect how work is done at Hiya and focuses on your real-time problem-solving and collaboration skills. During the session, you’ll work through your take-home assignment live and walk interviewers through your thinking as you go. Interviewers will explore how you structure problems, communicate your reasoning, respond to questions and feedback, and adapt your approach in the moment. Part of this loop also includes our Hiya Future Values Interview; an independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase.
• Reference Check: As a final step, we connect with 2–3 past supervisors to gain additional perspective on your experience and working style, and to further understand how you align with Hiya’s values.
Benefits
Stock options
Private Retirement/Pension program through Erste Bank
Generali Private Health Care
Donation Matching for a charity of your choice (up to $500/ year)
WFH equipment stipend (up to $500 in your first year)
$1,000/year in Professional Development funds
Online English Classes
Gym membership
Flexible working model (2 days a week, Tuesdays and Thursday is required in the office. In the rest of the month you decide whether you are working from home or from the office.)
This position is based in Budapest, Hungary.
We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.
Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally.
We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry.
Come join us!
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\nAbout Us\n\nAt Hiya, we're making calls safe, useful, and human again.\n\nVoice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that.\n\nEach month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.\n\nThis is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.\n\nJoin us! You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.\n\nAbout the Role\n\nHiya is hiring a Senior Software Engineer to join the Protect team, responsible for building and scaling the AI-powered spam and scam detection systems that protect hundreds of millions of people from fraudulent calls before they ring. As voice threats evolve faster than ever; driven by AI-generated abuse, sophisticated spoofing, and increasingly complex attack patterns. You'll own the end-to-end pipeline that enables our data science team to develop increasingly sophisticated scam detection models while maintaining strict privacy and regulatory compliance. It's all about building the pipelines that allow Hiya to stay ahead of rapidly evolving voice threats and deliver measurably better protection to mobile operators and their subscribers worldwide. You'll shape how protection scales across our network, how quickly we adapt to new threats, and how effectively we translate AI innovation into real-world safety outcomes.\n\nWhat You'll Do\n\n - Own the complete development lifecycle for spam and scam detection infrastructure - from researching and proposing solutions to implementation, testing, deployment, production maintenance, and monitoring\n\n - Participate in on-call rotation, ensuring rapid recognition and resolution of production issues while continuously improving system reliability\n\n - Design and build frameworks that enable data scientists to develop, test, and deploy increasingly complex scam detection models with access to call data in a privacy-aware, regulation-compliant manner\n\n - Make independent implementation decisions while driving collaborative design discussions that improve system quality, long-term maintainability, and cost-effectiveness across the team\n\n - Evaluate critical tradeoffs between immediate fixes and durable solutions when production issues arise, prioritizing overall service quality and system resilience\n\n - Collaborate proactively with cross-functional partners - including product managers, data scientists, and other engineering teams - to align technical decisions with business impact, user needs, and Hiya's broader strategic priorities\n\n - Recognize and evangelize engineering patterns, design principles and architectural decisions that could be adopted across teams to raise overall quality and execution speed\n\n - Influence how the team operates by pushing back on solutions that don't align with design principles, surfacing issues early during project planning, and reasoning clearly about business impact versus cost\n\nWhat We’re Looking For\n\nRequired\n\n - 4+ years of software engineering experience, with strong expertise in distributed systems, microservices, network architecture, and database systems\n\n - Proven experience operating distributed systems in production environments\n\n - Ability to quickly recognize, diagnose and resolve production issues\n\n - Relevant technical experience may include:\n \n - RxM engineering\n \n - TCP/IP\n \n - DNS resolution\n \n - Web backend development\n\n - Ability to evaluate tradeoffs between immediate fixes and long-term solutions\n\n - Strong focus on service quality, reliability and system resilience\n\n - Ability to work independently on implementation while knowing when to involve others in design discussions\n\n - Confidence making well-informed technical decisions and clearly explaining tradeoffs\n\n - Interest in agentic workflows, including engineering automation and customer-facing applications\n\nPreferred\n\n - 6+ years of software engineering experience\n\n - Experience building frameworks or infrastructure that support data science or machine learning workflows\n\n - Functional programming experience\n\n - Experience with data processing pipelines, especially Kafka or similar technologies\n\n - Familiarity with client-side processing pipelines\n\n - DevOps, monitoring, and observability experience\n\n - Familiarity with on-call rotation\n\nThe person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.\n\nThe requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.\n\nMore Details\n\nWhen determining compensation, a number of factors will be considered: skills, experience, job scope, location and competitive compensation market data.\n\n\n\nOur Interview Process\n\nAt Hiya, our interview process is designed to evaluate candidates through real, experience-based work. We focus on understanding how you think, exercise judgment, use leverage (including AI), and collaborate, rather than how well you perform in traditional interviews.\n\nProcess Overview\n\nOur standard interview process follows this sequence:\n\n - Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics.\n\n - Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness.\n\n - Take Home Working Assignment: You'll complete a take-home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel\n\n - Onsite Interview Loop: You’ll participate in a live, role-relevant working session as part of an interview loop with multiple interviewers. This experience is designed to reflect how work is done at Hiya and focuses on your real-time problem-solving and collaboration skills. During the session, you’ll work through your take-home assignment live and walk interviewers through your thinking as you go. Interviewers will explore how you structure problems, communicate your reasoning, respond to questions and feedback, and adapt your approach in the moment. Part of this loop also includes our Hiya Future Values Interview; an independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase.\n\n• Reference Check: As a final step, we connect with 2–3 past supervisors to gain additional perspective on your experience and working style, and to further understand how you align with Hiya’s values.\n\n\n\nBenefits\n\n - Stock options\n\n - Private Retirement/Pension program through Erste Bank\n\n - Generali Private Health Care\n\n - Donation Matching for a charity of your choice (up to $500/ year)\n\n - WFH equipment stipend (up to $500 in your first year)\n\n - $1,000/year in Professional Development funds\n\n - Online English Classes\n\n - Gym membership\n\n - Flexible working model (2 days a week, Tuesdays and Thursday is required in the office. In the rest of the month you decide whether you are working from home or from the office.)\n\n\n\nThis position is based in Budapest, Hungary.\n\nWe are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.\n\nOur team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally.\n\nWe feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry.\n\nCome join us!\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"49e86de2-2082-4be5-8287-26199a4675d5","title":"Account Director - Brazil","department":"Business Development","team":"Business Development","employmentType":"FullTime","location":"São Paulo, BRA","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-06-16T13:28:46.641+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Brazil","addressLocality":"São Paulo"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/49e86de2-2082-4be5-8287-26199a4675d5","applyUrl":"https://jobs.ashbyhq.com/hiya/49e86de2-2082-4be5-8287-26199a4675d5/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
We are hiring an Account Director to lead carrier partnerships and commercial growth in Brazil. Based in São Paulo, you will drive Hiya's expansion across Brazil with a view to broader LATAM coverage over time. This is a strategic, high-impact role for someone who thrives in complex, multi-stakeholder environments and wants to build something meaningful in one of the world's most dynamic telecom markets.
You will own the full commercial lifecycle, from market development and executive relationship-building through to deal negotiation, execution, and long-term account growth. You will define and execute Hiya's Brazil strategy and work cross-functionally with Product, Marketing, Legal, Customer Success, and Leadership to bring our voice intelligence solutions to market.
This role is critical to the success of Hiya. You will be a key player in a small but global team that interacts with the largest brand-name Mobile Network Operators in the world.
• Develop and execute Hiya's commercial strategy across Brazil
• Build and maintain senior relationships with telecom operators, carriers, and strategic partners across the region
• Identify, develop, and close new business opportunities
• Lead complex commercial negotiations and long-form partnership discussions
• Drive revenue growth across new and existing accounts
• Represent customer and market needs internally to shape product and go-to-market strategy
• Coordinate cross-functional teams to support successful launches and partner growth
• Track market dynamics, competitive activity, and regulatory and industry trends across Brazil and LATAM
• 7+ years in business development, strategic partnerships, enterprise sales, or carrier/operator sales
• Proven ability to drive business development in the Brazilian market
• Strong experience working with telecommunications operators or large enterprise accounts
• Proven track record closing complex, multi-stakeholder deals
• Strong executive presence and relationship management skills
• Commercially driven, with sharp strategic thinking and execution capability
• Comfortable operating in fast-moving, ambiguous environments
• Must hold a valid Brazilian work authorisation or right-to-work status
• Fluent in Portuguese and English; Spanish is an advantage
• Business development experience in other LATAM markets (Colombia, Mexico, Argentina, Chile) is a strong plus
• Experience in telecom services, mobile networks, voice, fraud, or security products
• Existing relationships within the Brazilian or LATAM telecom ecosystem
• Experience working with SaaS, platform, or AI-driven products
• Exposure to international or multi-market commercial environments
• Technical fluency and the ability to engage in solution-design conversations with product, engineering, and data teams
• Own it: We expect team members to take real ownership and move with purpose. Observers don't thrive here.
• High trust, high bar: We serve customers and partners with a standard for quality we don't compromise on.
• Learn in public: Mistakes happen. What matters is that we reflect, adapt, and share what we learned.
• Lead with conviction: We make calls, we back them, and we stay collaborative while doing it.
• Do, don't observe: Velocity and execution are core to how we operate, across every function.
• Competitive salary and annual bonus: Structured OTE with upside tied to market performance.
• Hybrid working: Based in São Paulo with flexibility on where and how you work.
• Annual professional development budget: Dedicated investment in your growth and skills.
• Home office support: We'll help you set up a productive working environment.
• International collaboration: Work closely with teams across the US, UK, EMEA, and APAC, with travel to match.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nWe are hiring an Account Director to lead carrier partnerships and commercial growth in Brazil. Based in São Paulo, you will drive Hiya's expansion across Brazil with a view to broader LATAM coverage over time. This is a strategic, high-impact role for someone who thrives in complex, multi-stakeholder environments and wants to build something meaningful in one of the world's most dynamic telecom markets.\n\nYou will own the full commercial lifecycle, from market development and executive relationship-building through to deal negotiation, execution, and long-term account growth. You will define and execute Hiya's Brazil strategy and work cross-functionally with Product, Marketing, Legal, Customer Success, and Leadership to bring our voice intelligence solutions to market.\n\nThis role is critical to the success of Hiya. You will be a key player in a small but global team that interacts with the largest brand-name Mobile Network Operators in the world.\n\n\n\n\nWHAT YOU'LL OWN\n\n• Develop and execute Hiya's commercial strategy across Brazil\n\n• Build and maintain senior relationships with telecom operators, carriers, and strategic partners across the region\n\n• Identify, develop, and close new business opportunities\n\n• Lead complex commercial negotiations and long-form partnership discussions\n\n• Drive revenue growth across new and existing accounts\n\n• Represent customer and market needs internally to shape product and go-to-market strategy\n\n• Coordinate cross-functional teams to support successful launches and partner growth\n\n• Track market dynamics, competitive activity, and regulatory and industry trends across Brazil and LATAM\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n• 7+ years in business development, strategic partnerships, enterprise sales, or carrier/operator sales\n\n• Proven ability to drive business development in the Brazilian market\n\n• Strong experience working with telecommunications operators or large enterprise accounts\n\n• Proven track record closing complex, multi-stakeholder deals\n\n• Strong executive presence and relationship management skills\n\n• Commercially driven, with sharp strategic thinking and execution capability\n\n• Comfortable operating in fast-moving, ambiguous environments\n\n• Must hold a valid Brazilian work authorisation or right-to-work status\n\n• Fluent in Portuguese and English; Spanish is an advantage\n\n\n\n\nNICE TO HAVE\n\n• Business development experience in other LATAM markets (Colombia, Mexico, Argentina, Chile) is a strong plus\n\n• Experience in telecom services, mobile networks, voice, fraud, or security products\n\n• Existing relationships within the Brazilian or LATAM telecom ecosystem\n\n• Experience working with SaaS, platform, or AI-driven products\n\n• Exposure to international or multi-market commercial environments\n\n• Technical fluency and the ability to engage in solution-design conversations with product, engineering, and data teams\n\n\n\n\nHOW WE WORK\n\n• Own it: We expect team members to take real ownership and move with purpose. Observers don't thrive here.\n\n• High trust, high bar: We serve customers and partners with a standard for quality we don't compromise on.\n\n• Learn in public: Mistakes happen. What matters is that we reflect, adapt, and share what we learned.\n\n• Lead with conviction: We make calls, we back them, and we stay collaborative while doing it.\n\n• Do, don't observe: Velocity and execution are core to how we operate, across every function.\n\n\n\n\nWHAT WE OFFER\n\n• Competitive salary and annual bonus: Structured OTE with upside tied to market performance.\n\n• Hybrid working: Based in São Paulo with flexibility on where and how you work.\n\n• Annual professional development budget: Dedicated investment in your growth and skills.\n\n• Home office support: We'll help you set up a productive working environment.\n\n• International collaboration: Work closely with teams across the US, UK, EMEA, and APAC, with travel to match.\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"0040a6cb-d40f-443b-a0cd-6bf438562234","title":"Senior Product Manager- Voice AI for Operators","department":"Product ","team":"Product ","employmentType":"FullTime","location":"Seattle, US","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-07T21:28:15.093+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Washington ","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/0040a6cb-d40f-443b-a0cd-6bf438562234","applyUrl":"https://jobs.ashbyhq.com/hiya/0040a6cb-d40f-443b-a0cd-6bf438562234/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
The Protect team at Hiya builds products at the intersection of voice, telephony, and artificial intelligence. Our work spans both audio intelligence (e.g., deepfake detection, fraud intent detection, etc.) and conversational AI, specifically on voice AI agents that enhance protection and productivity for consumers in their mobile devices. We train our own proprietary models and use third-party solutions to complement our core offering.
Our products need to delight the end-users while at the same type provide strategic and commercial value to our telecom operator partners.
As a Senior Product Manager, you will have a key role in the team by leading one (or multiple of) these products. We are looking for someone that can work both at a strategic level, defining the vision and “why” we build what we build, while at the same time is very hands-on in the product development process, working side by side with engineers with a very clear “builder” mentality, going deep into the technical details of the solution.
The core of this role is not aimed at managing a backlog, running sprint plannings and standups and writing PRDs. This is a role that needs to be close to our customers to understand what they want, transform uncertainty into clarity, connect dots, build a product vision and execute it. You will own the product end-to-end.
Talk a lot to customers (telecom operators) and understand what they want and why.
Form a product vision to solve our customers and users problems.
Prioritize ruthlessly, say “no” a lot and make sure that everyone (team, customers and internal stakeholders) understands what we are doing and why.
Work closely with other teams at Hiya, in particular:
With our Engineering team to execute the vision, being hands on, setting priorities and prototyping ideas yourself. Sometimes creating your own PRs.
With our Research team to prioritze our model training roadmap.
With our Revenue team to uncover customer needs, price our products and support them in customer-facing meetings and events.
With our Legal team to understand how regulation shapes our product.
With our Finance team to work on our product economics, business cases and investment decisions.
This is role is for you if:
You have at least one of the following experiences: (1) worked in product management at a venture-backed startup, (2) you have been a founder or early employee in a startup and were close to the product or (3) you have been a management consultant (MBB) and can prove that tech is not a new thing to you.
You likely have a technical background either by education or professionally.
You have a strong sense of urgency when you execute and instill that to the people that surround you.
The idea of building AI solutions that will impact millions of people in their day-to-day communications excites you.
You are comfortable with ambiguity and uncertainty and you embrace autonomy, charting your own path and knowing when to ask for help.
You are very curious and like to understand how things work and are not afraid of trying or learning new things very fast.
Your way of working includes AI at its core to multiply the speed and quality of what you do.
You are close to the tech and AI ecosystem and you feel an urge to test the last model or product that was just launched.
You have excellent communication skills both written and spoken and you are able to structure your thoughts clearly to deliver your ideas to people.
Bonus Points
Experience with AI or voice AI either at the model, orchestration or application layer.
You have launched successful products before as PM.
You can show something you have built yourself without an engineer.
You have done something out of the normal in your life that shaped you to be who you are today.
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You’ll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results—while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Base Salary: $188,000- $218,000
Compensation is determined by role scope, skills, experience, location, and market data.
Equity Compensation: ownership aligned with your impact and the company's growth
Benefits & Support
Employer-sponsored Insurance
Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
Health, flexible spending, and dependent care accounts
Life, AD&D, and accident coverage, with company-paid life and long-term disability
401(k) with 3% company match (via Fidelity)
Flexible vacation policy and paid company holidays
Paid parental leave
Work-from-home equipment stipend
$1,000 annually to invest in your learning and growth
$1,000/year in charitable donation matching
Team lunch 2x per week
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nThe Protect team at Hiya builds products at the intersection of voice, telephony, and artificial intelligence. Our work spans both audio intelligence (e.g., deepfake detection, fraud intent detection, etc.) and conversational AI, specifically on voice AI agents that enhance protection and productivity for consumers in their mobile devices. We train our own proprietary models and use third-party solutions to complement our core offering.\n\nOur products need to delight the end-users while at the same type provide strategic and commercial value to our telecom operator partners.\n\nAs a Senior Product Manager, you will have a key role in the team by leading one (or multiple of) these products. We are looking for someone that can work both at a strategic level, defining the vision and “why” we build what we build, while at the same time is very hands-on in the product development process, working side by side with engineers with a very clear “builder” mentality, going deep into the technical details of the solution.\n\nThe core of this role is not aimed at managing a backlog, running sprint plannings and standups and writing PRDs. This is a role that needs to be close to our customers to understand what they want, transform uncertainty into clarity, connect dots, build a product vision and execute it. You will own the product end-to-end.\n\n \n\n\nWHAT YOU’LL DO\n\n - Talk a lot to customers (telecom operators) and understand what they want and why.\n\n - Form a product vision to solve our customers and users problems.\n\n - Prioritize ruthlessly, say “no” a lot and make sure that everyone (team, customers and internal stakeholders) understands what we are doing and why.\n\n - Work closely with other teams at Hiya, in particular:\n \n - With our Engineering team to execute the vision, being hands on, setting priorities and prototyping ideas yourself. Sometimes creating your own PRs.\n \n - With our Research team to prioritze our model training roadmap.\n \n - With our Revenue team to uncover customer needs, price our products and support them in customer-facing meetings and events.\n \n - With our Legal team to understand how regulation shapes our product.\n \n - With our Finance team to work on our product economics, business cases and investment decisions.\n\nThis is role is for you if:\n\n - You have at least one of the following experiences: (1) worked in product management at a venture-backed startup, (2) you have been a founder or early employee in a startup and were close to the product or (3) you have been a management consultant (MBB) and can prove that tech is not a new thing to you.\n\n - You likely have a technical background either by education or professionally.\n\n - You have a strong sense of urgency when you execute and instill that to the people that surround you.\n\n - The idea of building AI solutions that will impact millions of people in their day-to-day communications excites you.\n\n - You are comfortable with ambiguity and uncertainty and you embrace autonomy, charting your own path and knowing when to ask for help.\n\n - You are very curious and like to understand how things work and are not afraid of trying or learning new things very fast.\n\n - Your way of working includes AI at its core to multiply the speed and quality of what you do.\n\n - You are close to the tech and AI ecosystem and you feel an urge to test the last model or product that was just launched.\n\n - You have excellent communication skills both written and spoken and you are able to structure your thoughts clearly to deliver your ideas to people.\n\nBonus Points\n\n - Experience with AI or voice AI either at the model, orchestration or application layer.\n\n - You have launched successful products before as PM.\n\n - You can show something you have built yourself without an engineer.\n\n - You have done something out of the normal in your life that shaped you to be who you are today.\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou’ll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results—while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\n\n - Base Salary: $188,000- $218,000\n \n - Compensation is determined by role scope, skills, experience, location, and market data.\n\n - Equity Compensation: ownership aligned with your impact and the company's growth\n\nBenefits & Support\n\n - Employer-sponsored Insurance\n \n - Medical, dental, and vision (PPO & HDHP); 50% dependent coverage\n \n - Health, flexible spending, and dependent care accounts\n \n - Life, AD&D, and accident coverage, with company-paid life and long-term disability\n\n - 401(k) with 3% company match (via Fidelity)\n\n - Flexible vacation policy and paid company holidays\n\n - Paid parental leave\n\n - Work-from-home equipment stipend\n\n - $1,000 annually to invest in your learning and growth\n\n - $1,000/year in charitable donation matching\n\n - Team lunch 2x per week\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"69e4a937-3275-44c9-b640-4cce3d663337","title":"Country Manager, Japan","department":"Business Development","team":"Business Development","employmentType":"FullTime","location":"Tokyo, Japan","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-20T23:31:23.540+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Japan","addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/69e4a937-3275-44c9-b640-4cce3d663337","applyUrl":"https://jobs.ashbyhq.com/hiya/69e4a937-3275-44c9-b640-4cce3d663337/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
We are hiring a Country Manager, Japan to lead Hiya’s commercial growth and carrier partnerships in Japan. This is a strategic, high-impact role for someone who thrives in complex, multi-stakeholder environments and wants to build something meaningful in one of the world’s most sophisticated telecom markets.
As Country Manager, you will be Hiya’s senior commercial leader in Japan, owning our market strategy, key customer relationships, new business development, and long-term growth. You will manage the full commercial lifecycle, from developing the market and building executive relationships through to deal negotiation, execution, and account expansion.
You will work closely with regional sales leadership and teams across Product, Marketing, Legal, Customer Success, and Leadership to bring Hiya’s voice intelligence solutions to market and establish a strong, sustainable presence in Japan.
This role is critical to Hiya’s continued growth in APAC. You will have significant ownership and autonomy, representing Hiya with some of Japan’s largest Mobile Network Operators, technology companies, and industry stakeholders.
Develop and execute Hiya’s commercial and go-to-market strategy for Japan
Own Hiya’s commercial performance and growth across the Japanese market
Build and maintain senior executive relationships with Japanese telecom operators and strategic partners
Identify, develop, and close new business opportunities
Lead complex commercial negotiations and long-term partnership discussions
Drive revenue growth across new and existing accounts
Build Hiya’s presence, credibility, and network within the Japanese telecom ecosystem
Represent customer and market needs internally to help shape product and go-to-market strategy
Coordinate cross-functional teams across Japan, APAC, Europe, and the US to support successful launches and partner growth
Track market dynamics, competitive activity, and regulatory and industry trends
Act as a senior representative for Hiya in Japan with customers, partners, and relevant industry stakeholders
7+ years in business development, strategic partnerships, enterprise sales, operator sales, or commercial leadership
Strong experience working with Japanese telecommunications operators or large enterprise accounts
Proven track record of closing complex, multi-stakeholder deals
Strong network and credibility within the Japanese telecom or technology ecosystem
Strong executive presence and the ability to build trusted relationships with senior stakeholders
Commercially driven, with sharp strategic thinking and strong execution capability
Comfortable operating independently in a fast-moving, ambiguous environment with significant autonomy
Deep understanding of the Japanese business environment and how to navigate complex enterprise sales processes
Must hold valid right-to-work status in Japan
Fluent or native-level Japanese and strong professional English
Experience with enterprise SaaS growth, customer success, customer onboarding, Experience in telecom services, mobile networks, voice, fraud, identity, or security products
Existing senior relationships within Japan’s major telecom operators
Experience working with SaaS, platform, data, or AI-driven products
Experience launching, establishing, or scaling a technology business or product in Japan
Exposure to international or multi-market commercial environments
Technical fluency and the ability to engage in solution-design conversations with product, engineering, and data teams
Experience working within a global organisation where key stakeholders and decision-makers are based outside Japan
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Own it: We expect team members to take real ownership and move with purpose. Observers don’t thrive here.
High trust, high bar: We serve customers and partners with a standard for quality we don’t compromise on.
Learn in public: Mistakes happen. What matters is that we reflect, adapt, and share what we learned.
Lead with conviction: We make calls, we back them, and we stay collaborative while doing it.
Do, don’t observe: Velocity and execution are core to how we operate, across every function.
Competitive salary and annual bonus: Structured OTE with upside tied to market performance.
Remote working: This role is based in Tokyo with the flexibility to work remotely, while staying close to customers and partners across the market.
Annual professional development budget: Dedicated investment in your growth and skills.
Home office support: We’ll help you set up a productive working environment.
International collaboration: Work closely with teams across APAC, the US, UK, and EMEA, with international and domestic travel as required.
High-impact market ownership: Take a leading role in building Hiya’s presence and commercial success in one of the world’s most important telecom markets.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nWe are hiring a Country Manager, Japan to lead Hiya’s commercial growth and carrier partnerships in Japan. This is a strategic, high-impact role for someone who thrives in complex, multi-stakeholder environments and wants to build something meaningful in one of the world’s most sophisticated telecom markets.\n\nAs Country Manager, you will be Hiya’s senior commercial leader in Japan, owning our market strategy, key customer relationships, new business development, and long-term growth. You will manage the full commercial lifecycle, from developing the market and building executive relationships through to deal negotiation, execution, and account expansion.\n\nYou will work closely with regional sales leadership and teams across Product, Marketing, Legal, Customer Success, and Leadership to bring Hiya’s voice intelligence solutions to market and establish a strong, sustainable presence in Japan.\n\nThis role is critical to Hiya’s continued growth in APAC. You will have significant ownership and autonomy, representing Hiya with some of Japan’s largest Mobile Network Operators, technology companies, and industry stakeholders.\n\n\n\n\nWHAT YOU'LL DO\n\n - Develop and execute Hiya’s commercial and go-to-market strategy for Japan\n\n - Own Hiya’s commercial performance and growth across the Japanese market\n\n - Build and maintain senior executive relationships with Japanese telecom operators and strategic partners\n\n - Identify, develop, and close new business opportunities\n\n - Lead complex commercial negotiations and long-term partnership discussions\n\n - Drive revenue growth across new and existing accounts\n\n - Build Hiya’s presence, credibility, and network within the Japanese telecom ecosystem\n\n - Represent customer and market needs internally to help shape product and go-to-market strategy\n\n - Coordinate cross-functional teams across Japan, APAC, Europe, and the US to support successful launches and partner growth\n\n - Track market dynamics, competitive activity, and regulatory and industry trends\n\n - Act as a senior representative for Hiya in Japan with customers, partners, and relevant industry stakeholders\n \n \n\n\nWHAT WE ARE LOOKING FOR\n\n - 7+ years in business development, strategic partnerships, enterprise sales, operator sales, or commercial leadership\n\n - Strong experience working with Japanese telecommunications operators or large enterprise accounts\n\n - Proven track record of closing complex, multi-stakeholder deals\n\n - Strong network and credibility within the Japanese telecom or technology ecosystem\n\n - Strong executive presence and the ability to build trusted relationships with senior stakeholders\n\n - Commercially driven, with sharp strategic thinking and strong execution capability\n\n - Comfortable operating independently in a fast-moving, ambiguous environment with significant autonomy\n\n - Deep understanding of the Japanese business environment and how to navigate complex enterprise sales processes\n\n - Must hold valid right-to-work status in Japan\n\n - Fluent or native-level Japanese and strong professional English\n \n \n\n\nYOU’LL LIKELY STAND OUT IF YOU HAVE\n\n - Experience with enterprise SaaS growth, customer success, customer onboarding, Experience in telecom services, mobile networks, voice, fraud, identity, or security products\n\n - Existing senior relationships within Japan’s major telecom operators\n\n - Experience working with SaaS, platform, data, or AI-driven products\n\n - Experience launching, establishing, or scaling a technology business or product in Japan\n\n - Exposure to international or multi-market commercial environments\n\n - Technical fluency and the ability to engage in solution-design conversations with product, engineering, and data teams\n\n - Experience working within a global organisation where key stakeholders and decision-makers are based outside Japan\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Own it: We expect team members to take real ownership and move with purpose. Observers don’t thrive here.\n \n High trust, high bar: We serve customers and partners with a standard for quality we don’t compromise on.\n \n Learn in public: Mistakes happen. What matters is that we reflect, adapt, and share what we learned.\n \n Lead with conviction: We make calls, we back them, and we stay collaborative while doing it.\n \n Do, don’t observe: Velocity and execution are core to how we operate, across every function.\n\n\n\n\n\nHOW WE INVEST IN YOU\n\nCompetitive salary and annual bonus: Structured OTE with upside tied to market performance.\n\nRemote working: This role is based in Tokyo with the flexibility to work remotely, while staying close to customers and partners across the market.\n\nAnnual professional development budget: Dedicated investment in your growth and skills.\n\nHome office support: We’ll help you set up a productive working environment.\n\nInternational collaboration: Work closely with teams across APAC, the US, UK, and EMEA, with international and domestic travel as required.\n\nHigh-impact market ownership: Take a leading role in building Hiya’s presence and commercial success in one of the world’s most important telecom markets.\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"40fc5f7e-4ae0-4aa8-ae5b-b4506747edd4","title":"Medior Backend Engineer, Enterprise Success","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Budapest, HU","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-11T12:35:18.377+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Budapest","addressCountry":"Hungary","addressLocality":"Budapest"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/40fc5f7e-4ae0-4aa8-ae5b-b4506747edd4","applyUrl":"https://jobs.ashbyhq.com/hiya/40fc5f7e-4ae0-4aa8-ae5b-b4506747edd4/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
About Us
At Hiya, we're making calls safe, useful, and human again.
Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that.
Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.
This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.
Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.
About the Position
The Medior Backend Engineer is an Individual contributor position responsible for designing, coding and operating high performance data processing systems and backend services on the JVM platform (primarily Scala) for our phone call processing pipeline and customer facing web applications. Our ideal candidate would have the skills and desire to understand our entire stack, from our cloud platform (AWS) through data storage technologies (such as DynamoDB, Redshift) and stream processing (Kafka) all the way to Scala/Typelevel stack based components.
What You’ll Do
Work at a supportive and fast-growing startup with a fantastic team.
Make an impact in the lives of tens of millions of consumers.
Collaborate and learn from other great team members.
Support in developing your skills and accelerating your career
Fully own the systems developed by your team, taking part in deployment and operations (on-call rotations where applicable)
Qualities that will make you successful:
Experience or interest in functional programming in a typed setting;
BSc or MSc degree in a relevant field;
2-3+ years relevant work experience - please note that this is a medior role;
Familiar with data storage -and processing systems (such as Postresql, Amazon DynamoDB, Amazon Redshift, Apache Spark); we don't need you to have in-depth knowledge of them
Proficient at collaborating and communicating with both local and remote team members in English and Hungarian
Understanding customer needs first and providing solutions primarily based on that
A desire to own design and architecture end to end;
A philosophy of iteration and continuous improvement.
The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.
How We Work
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You’ll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results—while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Our Interview Process
At Hiya, our interview process is designed to evaluate candidates through real, experience-based work. We focus on understanding how you think, exercise judgment, use leverage (including AI), and collaborate, rather than how well you perform in traditional interviews.
Process Overview
Our standard interview process follows this sequence:
Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics.
Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness.
Take Home Working Assignment: You'll complete a take-home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel
Onsite Interview Loop: Each interviewer focuses on specific competencies, evaluating how you make decisions, navigate tradeoffs, and collaborate in real time. You’ll participate in a live, role-relevant working session as part of an interview loop with multiple interviewers. This experience is designed to reflect how work is done at Hiya and focuses on your real-time problem-solving and collaboration skills. During the session, you’ll work through your take-home assignment live and walk interviewers through your thinking as you go. Interviewers will explore how you structure problems, communicate your reasoning, respond to questions and feedback, and adapt your approach in the moment. Part of this loop also includes our Hiya Future Values Interview; an independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase.
• Reference Check: As a final step, we connect with 2–3 past supervisors to gain additional perspective on your experience and working style, and to further understand how you align with Hiya’s values.
When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.
Benefits
Private Retirement/Pension program through Erste Bank
Generali Private Health Care
Donation Matching for a charity of your choice (up to $500/ year)
WFH equipment stipend (up to $500 in your first year)
$1,000/year in Professional Development funds
Online English Classes
Gym membership
Flexible working model (2 days a week, Tuesdays and Thursday is required in the office. In the rest of the month you decide whether you are working from home or from the office.)
This position is based in Budapest, Hungary.
We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.
Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally.
We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry.
Come join us!
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\nAbout Us\n\nAt Hiya, we're making calls safe, useful, and human again.\n\nVoice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that.\n\nEach month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.\n\nThis is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.\n\nJoin us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.\n\nAbout the Position\n\nThe Medior Backend Engineer is an Individual contributor position responsible for designing, coding and operating high performance data processing systems and backend services on the JVM platform (primarily Scala) for our phone call processing pipeline and customer facing web applications. Our ideal candidate would have the skills and desire to understand our entire stack, from our cloud platform (AWS) through data storage technologies (such as DynamoDB, Redshift) and stream processing (Kafka) all the way to Scala/Typelevel stack based components.\n\nWhat You’ll Do\n\n - Work at a supportive and fast-growing startup with a fantastic team.\n\n - Make an impact in the lives of tens of millions of consumers.\n\n - Collaborate and learn from other great team members.\n\n - Support in developing your skills and accelerating your career\n\n - Fully own the systems developed by your team, taking part in deployment and operations (on-call rotations where applicable)\n\nQualities that will make you successful:\n\n - Experience or interest in functional programming in a typed setting;\n\n - BSc or MSc degree in a relevant field; \n\n - 2-3+ years relevant work experience - please note that this is a medior role;\n\n - Familiar with data storage -and processing systems (such as Postresql, Amazon DynamoDB, Amazon Redshift, Apache Spark); we don't need you to have in-depth knowledge of them\n\n - Proficient at collaborating and communicating with both local and remote team members in English and Hungarian\n\n - Understanding customer needs first and providing solutions primarily based on that\n\n - A desire to own design and architecture end to end;\n\n - A philosophy of iteration and continuous improvement.\n\nThe requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.\n\n\n\nHow We Work\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou’ll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results—while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n \n\nOur Interview Process\n\nAt Hiya, our interview process is designed to evaluate candidates through real, experience-based work. We focus on understanding how you think, exercise judgment, use leverage (including AI), and collaborate, rather than how well you perform in traditional interviews.\n\nProcess Overview\n\nOur standard interview process follows this sequence:\n\n - Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics.\n\n - Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness.\n\n - Take Home Working Assignment: You'll complete a take-home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel\n\n - Onsite Interview Loop: Each interviewer focuses on specific competencies, evaluating how you make decisions, navigate tradeoffs, and collaborate in real time. You’ll participate in a live, role-relevant working session as part of an interview loop with multiple interviewers. This experience is designed to reflect how work is done at Hiya and focuses on your real-time problem-solving and collaboration skills. During the session, you’ll work through your take-home assignment live and walk interviewers through your thinking as you go. Interviewers will explore how you structure problems, communicate your reasoning, respond to questions and feedback, and adapt your approach in the moment. Part of this loop also includes our Hiya Future Values Interview; an independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase.\n\n• Reference Check: As a final step, we connect with 2–3 past supervisors to gain additional perspective on your experience and working style, and to further understand how you align with Hiya’s values.\n\n\n\n\nHOW WE INVEST IN YOU\n\nWhen determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.\n\n Benefits\n\n - Private Retirement/Pension program through Erste Bank\n\n - Generali Private Health Care\n\n - Donation Matching for a charity of your choice (up to $500/ year)\n\n - WFH equipment stipend (up to $500 in your first year)\n\n - $1,000/year in Professional Development funds\n\n - Online English Classes\n\n - Gym membership\n\n - Flexible working model (2 days a week, Tuesdays and Thursday is required in the office. In the rest of the month you decide whether you are working from home or from the office.)\n\nThis position is based in Budapest, Hungary.\n\nWe are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.\n\nOur team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. \n\nWe feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. \n\nCome join us!\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"8f7b5370-b97a-4e38-a732-49e52687e64a","title":"SMB Customer Success Manager","department":"Sales - Customer Success","team":"Sales - Customer Success","employmentType":"FullTime","location":"Seattle, US","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-24T19:34:35.260+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Washington ","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/8f7b5370-b97a-4e38-a732-49e52687e64a","applyUrl":"https://jobs.ashbyhq.com/hiya/8f7b5370-b97a-4e38-a732-49e52687e64a/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
Hiya is looking for an SMB Customer Success Manager to join our North American Customer Success team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and self-service customers. The ideal candidate has a foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts.
You will work closely with members of the Sales, Product, Support, and Marketing teams to help customers realize value from Hiya at scale. This role requires strong communication, operational discipline, curiosity, and a proactive \"can-do\" attitude. Your success will play a crucial role in expanding Hiya's customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions.
We're excited about you because you're the kind of person who:
You're the kind of person who'd rather spend an hour building the shortcut than a month walking the long way. AI is changing this job faster than anyone can write the playbook for it, and you'd rather help write that playbook than wait around for one.
Own and manage a high-volume portfolio of SMB and self-service customers representing approximately $3M ARR, using a tiered engagement model that matches touch to account potential.
Serve as the primary point of contact across onboarding, adoption, value realization, renewal, and expansion, building trusted relationships with the stakeholders who matter most.
Drive enablement and adoption through repeatable programs — onboarding sequences, training sessions, office hours, webinars, and self-serve content.
Monitor customer health, usage trends, and engagement signals to prioritize outreach, surface risk early, and execute retention plays.
Build and maintain automated health scoring, risk alerts, and renewal triggers so at-risk and expansion-ready accounts surface early rather than at renewal.
Help customers quantify the value they're getting from Hiya through usage insights, adoption milestones, and business outcomes.
Identify self-service customers with strong usage or business fit and support their conversion into committed customers.
Partner with Sales to surface and support expansion, upgrade, and renewal opportunities across the book.
Partner with leadership to shape and execute Hiya's scaled customer success strategy.
Advocate for customers with Support, Product, and Marketing — improving the product experience, enablement materials, support processes, and scaled CS playbooks.
Track and report on KPIs for the scaled program, analyze what's working, and recommend improvements.
1–3 years of Customer Success, Account Management, Consulting, or related customer-facing experience in a SaaS environment.
Exposure to a high-volume or scaled portfolio, and a track record of driving retention outcomes.
Strong customer judgment — able to balance personalized engagement with scalable program execution.
Comfort using data to prioritize outreach, diagnose account health, spot usage trends, and uncover expansion signals.
Demonstrated ability to build relationships with stakeholders and influence business outcomes.
Strong communication, presentation, and problem-solving skills.
Experience using Salesforce and Customer Success platforms such as Vitally, Gainsight, Catalyst, Totango, ChurnZero, or similar tools.
Genuine interest in AI and how it can be applied to customer success work — you've experimented with AI tools to automate workflows, draft outreach, summarize accounts, or analyze customer data, and you have opinions about where it helps and where it doesn't.
Experience with automation and integration tools (Zapier, Workato, n8n, or similar), or comfort with SQL and spreadsheet modeling.
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You’ll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results—while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Equity Compensation: ownership aligned with your impact and the company's growth
Employer-sponsored Insurance
Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
Health, flexible spending, and dependent care accounts
Life, AD&D, and accident coverage, with company-paid life and long-term disability
401(k) with 3% company match (via Fidelity)
Flexible vacation policy and paid company holidays
Paid parental leave
Work-from-home equipment stipend
$1,000 annually to invest in your learning and growth
$1,000/year in charitable donation matching
Team lunch 3x per week
*This position is based in Seattle, WA*
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nHiya is looking for an SMB Customer Success Manager to join our North American Customer Success team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and self-service customers. The ideal candidate has a foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts.\n\nYou will work closely with members of the Sales, Product, Support, and Marketing teams to help customers realize value from Hiya at scale. This role requires strong communication, operational discipline, curiosity, and a proactive \"can-do\" attitude. Your success will play a crucial role in expanding Hiya's customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions.\n\nWe're excited about you because you're the kind of person who:\n\nYou're the kind of person who'd rather spend an hour building the shortcut than a month walking the long way. AI is changing this job faster than anyone can write the playbook for it, and you'd rather help write that playbook than wait around for one.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own and manage a high-volume portfolio of SMB and self-service customers representing approximately $3M ARR, using a tiered engagement model that matches touch to account potential.\n\n - Serve as the primary point of contact across onboarding, adoption, value realization, renewal, and expansion, building trusted relationships with the stakeholders who matter most.\n\n - Drive enablement and adoption through repeatable programs — onboarding sequences, training sessions, office hours, webinars, and self-serve content.\n\n - Monitor customer health, usage trends, and engagement signals to prioritize outreach, surface risk early, and execute retention plays.\n\n - Build and maintain automated health scoring, risk alerts, and renewal triggers so at-risk and expansion-ready accounts surface early rather than at renewal.\n\n - Help customers quantify the value they're getting from Hiya through usage insights, adoption milestones, and business outcomes.\n\n - Identify self-service customers with strong usage or business fit and support their conversion into committed customers.\n\n - Partner with Sales to surface and support expansion, upgrade, and renewal opportunities across the book.\n\n - Partner with leadership to shape and execute Hiya's scaled customer success strategy.\n\n - Advocate for customers with Support, Product, and Marketing — improving the product experience, enablement materials, support processes, and scaled CS playbooks.\n\n - Track and report on KPIs for the scaled program, analyze what's working, and recommend improvements.\n\n\nWHAT WE ARE LOOKING FOR\n\n - 1–3 years of Customer Success, Account Management, Consulting, or related customer-facing experience in a SaaS environment.\n\n - Exposure to a high-volume or scaled portfolio, and a track record of driving retention outcomes.\n\n - Strong customer judgment — able to balance personalized engagement with scalable program execution.\n\n - Comfort using data to prioritize outreach, diagnose account health, spot usage trends, and uncover expansion signals.\n\n - Demonstrated ability to build relationships with stakeholders and influence business outcomes.\n\n - Strong communication, presentation, and problem-solving skills.\n\n - Experience using Salesforce and Customer Success platforms such as Vitally, Gainsight, Catalyst, Totango, ChurnZero, or similar tools.\n\n\nYOU’LL LIKELY STAND OUT IF YOU HAVE\n\n - Genuine interest in AI and how it can be applied to customer success work — you've experimented with AI tools to automate workflows, draft outreach, summarize accounts, or analyze customer data, and you have opinions about where it helps and where it doesn't.\n\n - Experience with automation and integration tools (Zapier, Workato, n8n, or similar), or comfort with SQL and spreadsheet modeling.\n\n\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou’ll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results—while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\n\n\nHOW WE INVEST IN YOU\n\n\nCOMPENSATION & OWNERSHIP\n\n - Equity Compensation: ownership aligned with your impact and the company's growth\n\n\nBENEFITS & SUPPORT\n\n - Employer-sponsored Insurance\n \n - Medical, dental, and vision (PPO & HDHP); 50% dependent coverage\n \n - Health, flexible spending, and dependent care accounts\n \n - Life, AD&D, and accident coverage, with company-paid life and long-term disability\n\n - 401(k) with 3% company match (via Fidelity)\n\n - Flexible vacation policy and paid company holidays\n\n - Paid parental leave\n\n - Work-from-home equipment stipend\n\n - $1,000 annually to invest in your learning and growth\n\n - $1,000/year in charitable donation matching\n\n - Team lunch 3x per week\n\n*This position is based in Seattle, WA*\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"$60K – $84K • Offers Equity","scrapeableCompensationSalarySummary":"$60K - $84K","compensationTiers":[{"id":"cf742857-e488-4f20-873b-dfe66c24fbd7","tierSummary":"$60K – $84K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"ddf82365-50bd-4274-8bb6-8ce318fb57ab","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"0a6bd572-5c70-4f16-b17d-f5c21b711493","summary":"$60K – $84K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":60000,"maxValue":84000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":60000,"maxValue":84000}]}},{"id":"4b31f78a-b6a8-452b-b8ed-f7e6eb43c621","title":"DevSecOps Lead- London ","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"London, UK","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-13T09:42:31.756+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"W1F 8WE","addressRegion":"London","streetAddress":"151 Wardour Street ","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/4b31f78a-b6a8-452b-b8ed-f7e6eb43c621","applyUrl":"https://jobs.ashbyhq.com/hiya/4b31f78a-b6a8-452b-b8ed-f7e6eb43c621/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
The Lead DevSecOps Engineer is a leadership and individual contributor role responsible for maturing our security posture across all engineering departments. You will lead the design and implementation of automated, platform-based security solutions, enabling teams to build secure software while maintaining velocity. You will partner closely with Core Tech, Product, and Engineering leadership to define our security roadmap and culture.
We’re excited about you because you are a trailblazer who balances high-level strategy with hands-on technical execution. You are comfortable building from near-scratch, thrive on educating others, and possess a \"platform\" mindset that prioritizes empowering developers over acting as a gatekeeper.
What You’ll Do
Define and execute a multi-quarter security roadmap for the entire engineering organization.
Develop and maintain platform-level security tools that enable automated, self-service security for feature teams.
Partner with Core Tech to integrate security primitives into our standard CI/CD and cloud deployment workflows.
Conduct cross-team discovery to assess current security posture and identify high-risk technical debt.
Mentor junior and peer engineers, fostering a culture where security is integrated into the \"you build it, you run it\" philosophy.
Stay ahead of evolving threat landscapes, specifically regarding supply chain risks and large-scale AI infrastructure.
Own and mature our existing detection, SIEM, and incident-response tooling as part of building out the broader security platform — this role inherits live systems, it isn't a blank canvas.
Act as a security collaborator to IT on AI-usage risk (data exposure via connectors/agents, prompt injection) — distinct from, and in addition to, securing the AI systems Hiya builds as a product.
Qualities that will make you successful:
Deep understanding of cloud-native architecture (AWS) and modern security best practices.
Proven experience designing \"self-service\" platforms that developers actually want to use.
Strong communication skills—the ability to turn complex security concerns into decisions engineers and stakeholders can act on.
High proficiency in at least one modern language and familiarity with agent-based/AI-assisted development tools.
Pragmatism—knowing when to accept calculated tech debt in favor of high-impact outcomes.
A leadership style rooted in empathy, collaborative debate, and commitment to team decisions.
Builds systems, documentation, and team capability that outlast you — we're wary of highly productive engineers who leave behind bespoke, unmaintainable tooling that has to be scrapped when they move on.
The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.
The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE POSITION\n\nThe Lead DevSecOps Engineer is a leadership and individual contributor role responsible for maturing our security posture across all engineering departments. You will lead the design and implementation of automated, platform-based security solutions, enabling teams to build secure software while maintaining velocity. You will partner closely with Core Tech, Product, and Engineering leadership to define our security roadmap and culture.\n\nWe’re excited about you because you are a trailblazer who balances high-level strategy with hands-on technical execution. You are comfortable building from near-scratch, thrive on educating others, and possess a \"platform\" mindset that prioritizes empowering developers over acting as a gatekeeper.\n\nWhat You’ll Do\n\n - Define and execute a multi-quarter security roadmap for the entire engineering organization.\n\n - Develop and maintain platform-level security tools that enable automated, self-service security for feature teams.\n\n - Partner with Core Tech to integrate security primitives into our standard CI/CD and cloud deployment workflows.\n\n - Conduct cross-team discovery to assess current security posture and identify high-risk technical debt.\n\n - Mentor junior and peer engineers, fostering a culture where security is integrated into the \"you build it, you run it\" philosophy.\n\n - Stay ahead of evolving threat landscapes, specifically regarding supply chain risks and large-scale AI infrastructure.\n\n - Own and mature our existing detection, SIEM, and incident-response tooling as part of building out the broader security platform — this role inherits live systems, it isn't a blank canvas.\n\n - Act as a security collaborator to IT on AI-usage risk (data exposure via connectors/agents, prompt injection) — distinct from, and in addition to, securing the AI systems Hiya builds as a product.\n\nQualities that will make you successful:\n\n - Deep understanding of cloud-native architecture (AWS) and modern security best practices.\n\n - Proven experience designing \"self-service\" platforms that developers actually want to use.\n\n - Strong communication skills—the ability to turn complex security concerns into decisions engineers and stakeholders can act on.\n\n - High proficiency in at least one modern language and familiarity with agent-based/AI-assisted development tools.\n\n - Pragmatism—knowing when to accept calculated tech debt in favor of high-impact outcomes.\n\n - A leadership style rooted in empathy, collaborative debate, and commitment to team decisions.\n\n - Builds systems, documentation, and team capability that outlast you — we're wary of highly productive engineers who leave behind bespoke, unmaintainable tooling that has to be scrapped when they move on.\n\nThe person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.\n\nThe requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.\n\n\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\n\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\nEquity Compensation: ownership aligned with your impact and the company's growth\n\nWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"£80K – £120K • Offers Equity","scrapeableCompensationSalarySummary":"£80K - £120K","compensationTiers":[{"id":"670ba6ad-455d-4aec-9d64-56df50c63415","tierSummary":"£80K – £120K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"63955ba1-05c4-4416-83b2-197d2d074499","summary":"£80K – £120K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":80000,"maxValue":120000},{"id":"266bbb98-949e-47a5-b087-fd243129162c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":80000,"maxValue":120000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"b2585d0d-36c1-4955-a9f5-efd344394e20","title":"Account Manager - SMB ","department":"Sales - Customer Success","team":"Sales - Customer Success","employmentType":"FullTime","location":"London, UK","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-11T03:25:18.548+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"W1F 8WE","addressRegion":"London","streetAddress":"151 Wardour Street ","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/b2585d0d-36c1-4955-a9f5-efd344394e20","applyUrl":"https://jobs.ashbyhq.com/hiya/b2585d0d-36c1-4955-a9f5-efd344394e20/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
Most people don’t answer calls from numbers they don’t recognise, and that costs legitimate businesses customers. Hiya Connect Branded Call fixes this by showing a verified brand name, logo and call reason on outbound calls, so the right calls get answered.
As our Account Manager, SMB, you’ll own the relationships with a fast-growing base of small and mid-sized businesses across the UK and Europe. You’ll keep them renewing, help them grow and work with Sales, Product and Support to shape how Hiya serves this market.
We’re excited about you because you’re the kind of person who treats a book of 300 accounts as 300 chances to make a difference. You decide where your time matters most, act before problems become churn, and enjoy building the playbook rather than just following one.
Own a portfolio of 300+ SMB accounts, with full accountability for renewals and expansion
Hold renewal, pricing and growth conversations in German, French or Spanish as well as English
Triage your book daily: decide which accounts need you and which can run digitally
Reach at-risk customers early, before the conversation turns to churn
Spot expansion signals (usage growth, new teams, new use cases) and turn them into upsells
Forecast your portfolio and keep CRM records accurate
Share patterns from your book that help Sales, Product and Support improve the SMB experience
2+ years in Customer Success, Account Management, or a commercial SaaS role
Must have - Business-level German, French or Spanish - confident holding renewal, pricing, and expansion conversations in that language
Demonstrated ownership of renewals, expansions, or quota
Commercial instinct - able to spot a growth opportunity, build a case for it, and close it without heavy support
Clear, direct communication with customers and internal stakeholders
Comfortable working independently in an environment where not every process is fully defined
Experience managing SMB or mid-market customers
Experience across UK and European markets
More than one of German, French or Spanish, or another European language
A knack for keeping engagement personal at scale
Exposure to conversation intelligence, caller ID or communications technology
Status: Full-time
Type: Hybrid
Location: London, United Kingdom
Travel: Up to 25%
Department: Sales – Customer Success
Reports to: Sr. Manager: Customer Success, UK & EU
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nMost people don’t answer calls from numbers they don’t recognise, and that costs legitimate businesses customers. Hiya Connect Branded Call fixes this by showing a verified brand name, logo and call reason on outbound calls, so the right calls get answered. \n\nAs our Account Manager, SMB, you’ll own the relationships with a fast-growing base of small and mid-sized businesses across the UK and Europe. You’ll keep them renewing, help them grow and work with Sales, Product and Support to shape how Hiya serves this market.\n\nWe’re excited about you because you’re the kind of person who treats a book of 300 accounts as 300 chances to make a difference. You decide where your time matters most, act before problems become churn, and enjoy building the playbook rather than just following one.\n\n\nWHAT YOU’LL DO\n\n - Own a portfolio of 300+ SMB accounts, with full accountability for renewals and expansion\n\n - Hold renewal, pricing and growth conversations in German, French or Spanish as well as English\n\n - Triage your book daily: decide which accounts need you and which can run digitally\n\n - Reach at-risk customers early, before the conversation turns to churn\n\n - Spot expansion signals (usage growth, new teams, new use cases) and turn them into upsells\n\n - Forecast your portfolio and keep CRM records accurate\n\n - Share patterns from your book that help Sales, Product and Support improve the SMB experience\n\n\nWHAT WE ARE LOOKING FOR\n\n - 2+ years in Customer Success, Account Management, or a commercial SaaS role\n\n - Must have - Business-level German, French or Spanish - confident holding renewal, pricing, and expansion conversations in that language\n\n - Demonstrated ownership of renewals, expansions, or quota\n\n - Commercial instinct - able to spot a growth opportunity, build a case for it, and close it without heavy support\n\n - Clear, direct communication with customers and internal stakeholders\n\n - Comfortable working independently in an environment where not every process is fully defined\n\n\nYOU’LL LIKELY STAND OUT IF YOU HAVE\n\n - Experience managing SMB or mid-market customers\n\n - Experience across UK and European markets\n\n - More than one of German, French or Spanish, or another European language\n\n - A knack for keeping engagement personal at scale\n\n - Exposure to conversation intelligence, caller ID or communications technology\n\n\nROLE DETAILS\n\n - Status: Full-time\n\n - Type: Hybrid\n\n - Location: London, United Kingdom\n\n - Travel: Up to 25%\n\n - Department: Sales – Customer Success\n\n - Reports to: Sr. Manager: Customer Success, UK & EU\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"adffd637-d0b9-43a7-9782-a32bb52dcc86","title":"HR Trainee","department":"G&A - Recruiting","team":"G&A - Recruiting","employmentType":"Intern","location":"Budapest, HU","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-15T16:37:38.097+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Budapest","addressCountry":"Hungary","addressLocality":"Budapest"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/adffd637-d0b9-43a7-9782-a32bb52dcc86","applyUrl":"https://jobs.ashbyhq.com/hiya/adffd637-d0b9-43a7-9782-a32bb52dcc86/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
Hiya is looking for an HR Trainee to join our Budapest team until 31 May 2027. You’ll focus primarily on recruitment, with additional support for day-to-day HR activities.
Our Budapest office is located at Mozsár utca 16, 1066 Budapest. You’ll join a local team within an international company, with opportunities to connect with colleagues across teams and gain practical experience in how recruitment and HR support a technology business.
In this role, you’ll:
Support recruitment through job postings, candidate sourcing, CV screening and interviewing for both medior and senior level technical roles.
Coordinate interviews and communicate with candidates to help create a positive hiring experience.
Keep recruitment records up to date and assist with hiring administration.
Support onboarding, employee administration and other HR tasks as needed.
We’re looking for someone who is organized, detail-oriented and eager to learn, with strong communication skills, a very strong command of English and an interest in recruitment and HR.
Availability: Minimum 25 hours per week, including 2 days per week in our Budapest office.
Pay: Gross HUF 3,500 per hour.
Duration: Until 31 May 2027.
We prefer candidates in their last year of studies (bachelor or masters).
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\nHiya is looking for an HR Trainee to join our Budapest team until 31 May 2027. You’ll focus primarily on recruitment, with additional support for day-to-day HR activities.\n\nOur Budapest office is located at Mozsár utca 16, 1066 Budapest https://www.linkedin.com/company/hiyainc. You’ll join a local team within an international company, with opportunities to connect with colleagues across teams and gain practical experience in how recruitment and HR support a technology business.\n\nIn this role, you’ll:\n\n - Support recruitment through job postings, candidate sourcing, CV screening and interviewing for both medior and senior level technical roles.\n\n - Coordinate interviews and communicate with candidates to help create a positive hiring experience.\n\n - Keep recruitment records up to date and assist with hiring administration.\n\n - Support onboarding, employee administration and other HR tasks as needed.\n\nWe’re looking for someone who is organized, detail-oriented and eager to learn, with strong communication skills, a very strong command of English and an interest in recruitment and HR.\n\nAvailability: Minimum 25 hours per week, including 2 days per week in our Budapest office.\n\nPay: Gross HUF 3,500 per hour.\n\nDuration: Until 31 May 2027.\n\nWe prefer candidates in their last year of studies (bachelor or masters). \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"HUF 3.5K per hour","scrapeableCompensationSalarySummary":null,"compensationTiers":[{"id":"eb3aa5fc-1f06-4a20-b383-ae1aac9c5e12","tierSummary":"HUF 3.5K per hour","title":null,"additionalInformation":null,"components":[{"id":"58ac8049-4988-4d52-a7ca-baeb25336ac2","summary":"HUF 3.5K per hour","compensationType":"Salary","interval":"1 HOUR","currencyCode":"HUF","minValue":3500,"maxValue":3500}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 HOUR","currencyCode":"HUF","minValue":3500,"maxValue":3500}]}},{"id":"a3c53ec0-c4c7-47dc-bcf6-e9ccd1cd257e","title":"Strategic Customer Success Manager- Operators, AT&T ","department":"Sales - Customer Success","team":"Sales - Customer Success","employmentType":"FullTime","location":"Dallas, Texas","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-16T22:06:30.738+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":null,"jobUrl":"https://jobs.ashbyhq.com/hiya/a3c53ec0-c4c7-47dc-bcf6-e9ccd1cd257e","applyUrl":"https://jobs.ashbyhq.com/hiya/a3c53ec0-c4c7-47dc-bcf6-e9ccd1cd257e/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
We’re hiring a Strategic Customer Success Manager to own and grow one of Hiya’s most strategic Operator partners. This is a post-sales “quarterback” role. You’ll drive adoption, lead complex programs, deliver measurable value, and unlock multi-million dollar growth within the account. You’ll operate across executive engagement, technical delivery, and commercial expansion—bringing structure to ambiguity and momentum to complex environments.
7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
Experience managing large, complex enterprise customers (8-figure / multi-million ARR)
Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
Proven ability to drive commercial outcomes—not just relationships
Solid program management skills; comfortable leading complex, cross-functional initiatives
Confidence operating in technical environments (APIs, integrations, pilots/POCs)
Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.
Strong stakeholder management, including executive-level engagement
Highly proactive, data-driven, and comfortable operating in ambiguity
Prior experience working with this Operator is highly desirable
7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
Experience managing large, complex enterprise customers (8-figure / multi-million ARR)
Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
Proven ability to drive commercial outcomes—not just relationships
Solid program management skills; comfortable leading complex, cross-functional initiatives
Confidence operating in technical environments (APIs, integrations, pilots/POCs)
Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.
Strong stakeholder management, including executive-level engagement
Highly proactive, data-driven, and comfortable operating in ambiguity
Prior experience working with this Operator is highly desirable
Experience in telecommunications or highly regulated enterprise environments
Must live in Dallas area and be able to commute to Plano to work onsite with the client
Background in voice technology, network security, or AI-driven products
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nWe’re hiring a Strategic Customer Success Manager to own and grow one of Hiya’s most strategic Operator partners. This is a post-sales “quarterback” role. You’ll drive adoption, lead complex programs, deliver measurable value, and unlock multi-million dollar growth within the account. You’ll operate across executive engagement, technical delivery, and commercial expansion—bringing structure to ambiguity and momentum to complex environments.\n\n\nWHAT YOU'LL DO\n\n - 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses\n\n - Experience managing large, complex enterprise customers (8-figure / multi-million ARR)\n\n - Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth\n\n - Proven ability to drive commercial outcomes—not just relationships\n\n - Solid program management skills; comfortable leading complex, cross-functional initiatives\n\n - Confidence operating in technical environments (APIs, integrations, pilots/POCs)\n\n - Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.\n\n - Strong stakeholder management, including executive-level engagement\n\n - Highly proactive, data-driven, and comfortable operating in ambiguity\n\n - Prior experience working with this Operator is highly desirable\n\n\nWHAT WE ARE LOOKING FOR\n\n - 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses\n\n - Experience managing large, complex enterprise customers (8-figure / multi-million ARR)\n\n - Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth\n\n - Proven ability to drive commercial outcomes—not just relationships\n\n - Solid program management skills; comfortable leading complex, cross-functional initiatives\n\n - Confidence operating in technical environments (APIs, integrations, pilots/POCs)\n\n - Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.\n\n - Strong stakeholder management, including executive-level engagement\n\n - Highly proactive, data-driven, and comfortable operating in ambiguity\n\n - Prior experience working with this Operator is highly desirable\n\n\nYOU’LL LIKELY STAND OUT IF YOU HAVE\n\n - Experience in telecommunications or highly regulated enterprise environments\n\n - Must live in Dallas area and be able to commute to Plano to work onsite with the client\n\n - Background in voice technology, network security, or AI-driven products\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\nEquity Compensation: ownership aligned with your impact and the company's growth\n\nWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"$138,115 – $198,605 • Offers Equity • Offers Commission • Offers Bonus","scrapeableCompensationSalarySummary":"$138,115 - $198,605","compensationTiers":[{"id":"a3350348-6a8e-49e0-8062-61594e6b3a96","tierSummary":"$138,115 – $198,605 • Offers Equity • Offers Commission • Offers Bonus","title":null,"additionalInformation":null,"components":[{"id":"8cc68821-7296-4085-a60c-a5b6d76e974f","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"a111c638-43b3-467b-830a-b2b3d994cc16","summary":"$138,115 – $198,605","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":138115,"maxValue":198605},{"id":"9edb5e60-8251-4925-900d-33ca38c3dd34","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"f4e26ba8-64d5-4bdf-b326-9fde15512123","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":138115,"maxValue":198605},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"ca5fc79f-0105-4dca-93db-973077a2e639","title":"Talent Acquisition Partner (Contract) ","department":"G&A - Recruiting","team":"G&A - Recruiting","employmentType":"Contract","location":"Seattle, US","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-30T22:57:46.586+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Washington ","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/ca5fc79f-0105-4dca-93db-973077a2e639","applyUrl":"https://jobs.ashbyhq.com/hiya/ca5fc79f-0105-4dca-93db-973077a2e639/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
We’re looking for a Contract Talent Acquisition Partner who thrives in fast-paced, evolving environments and takes pride in delivering exceptional hiring experiences. The ideal candidate is detail-oriented, and comfortable balancing hands-on recruiting with strategic partnership, driving both process excellence and high-quality outcomes. This is a 3 month initial contract, with a potential to extend.
Own full-cycle recruiting across technical, G&A, and GTM functions.
Leverage AI and automation tools to enhance sourcing, screening, candidate engagement, and workflow efficiency.
Drive process and productivity improvements — identify opportunities to streamline recruiting operations, improve data visibility, and boost speed without compromising quality.
Partner with hiring managers, coaching them through talent strategy, calibration, interviewing, and decision-making to ensure exceptional outcomes.
Champion quality of hire, using structured assessments, data insights, and onboarding feedback loops to continuously refine hiring effectiveness.
Navigate ambiguity with confidence, bringing clarity and structure to complex hiring needs.
Source creatively and strategically, building deep talent networks across AI and emerging tech communities.
Support university and early-career programs, especially for technical and AI-focused roles.
Serve as a trusted advisor, translating hiring requirements into clear recruiting strategies that attract top performers.
5+ years of progressive recruiting experience, including at least 4 years in full-cycle, in-house or embedded roles supporting technical, G&A, and GTM hiring.
Proven experience operating as a Talent Partner in a high-growth startup, owning full-cycle hiring while helping leaders build teams from early scale through rapid growth.
Technically fluent— Genuinely curious about how software, data, and AI systems are built, using hands-on technical understanding to define roles clearly, improve interview signal, and hire stronger technical talent. A trusted partner to engineering, product, and data leaders, able to assess technical roles at a systems level in a modern SaaS environment.
AI native mindset and a natural technology tinkerer —actively experiments with AI tools, automation, and emerging technologies, and intuitively applies them to improve recruiting judgment, workflows, and outcomes. Demonstrated ability to optimize recruiting processes through technology, data, and workflow improvements.
Skilled at coaching and influencing hiring managers with credibility and insight.
Passionate about data-driven recruiting and continuous improvement in quality, speed, and candidate experience.
Experience using modern TA Tech Stack (e.g., Ashby, Juicebox, Pin, Metaview) and integrating AI tools into daily workflows.
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nWe’re looking for a Contract Talent Acquisition Partner who thrives in fast-paced, evolving environments and takes pride in delivering exceptional hiring experiences. The ideal candidate is detail-oriented, and comfortable balancing hands-on recruiting with strategic partnership, driving both process excellence and high-quality outcomes. This is a 3 month initial contract, with a potential to extend. \n\n\n\n\nWHAT YOU'LL DO\n\n - Own full-cycle recruiting across technical, G&A, and GTM functions.\n\n - Leverage AI and automation tools to enhance sourcing, screening, candidate engagement, and workflow efficiency.\n\n - Drive process and productivity improvements — identify opportunities to streamline recruiting operations, improve data visibility, and boost speed without compromising quality.\n\n - Partner with hiring managers, coaching them through talent strategy, calibration, interviewing, and decision-making to ensure exceptional outcomes.\n\n - Champion quality of hire, using structured assessments, data insights, and onboarding feedback loops to continuously refine hiring effectiveness.\n\n - Navigate ambiguity with confidence, bringing clarity and structure to complex hiring needs.\n\n - Source creatively and strategically, building deep talent networks across AI and emerging tech communities.\n\n - Support university and early-career programs, especially for technical and AI-focused roles.\n\n - Serve as a trusted advisor, translating hiring requirements into clear recruiting strategies that attract top performers.\n\n \n\n\nWHAT WE ARE LOOKING FOR\n\n - 5+ years of progressive recruiting experience, including at least 4 years in full-cycle, in-house or embedded roles supporting technical, G&A, and GTM hiring.\n\n - Proven experience operating as a Talent Partner in a high-growth startup, owning full-cycle hiring while helping leaders build teams from early scale through rapid growth.\n\n - Technically fluent— Genuinely curious about how software, data, and AI systems are built, using hands-on technical understanding to define roles clearly, improve interview signal, and hire stronger technical talent. A trusted partner to engineering, product, and data leaders, able to assess technical roles at a systems level in a modern SaaS environment.\n\n - AI native mindset and a natural technology tinkerer —actively experiments with AI tools, automation, and emerging technologies, and intuitively applies them to improve recruiting judgment, workflows, and outcomes. Demonstrated ability to optimize recruiting processes through technology, data, and workflow improvements.\n\n - Skilled at coaching and influencing hiring managers with credibility and insight.\n\n - Passionate about data-driven recruiting and continuous improvement in quality, speed, and candidate experience.\n\n - Experience using modern TA Tech Stack (e.g., Ashby, Juicebox, Pin, Metaview) and integrating AI tools into daily workflows.\n\n\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\nEquity Compensation: ownership aligned with your impact and the company's growth\n\nWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"$60 – $75 per hour","scrapeableCompensationSalarySummary":null,"compensationTiers":[{"id":"74733edd-72fb-4351-891b-55b9dfac4a8d","tierSummary":"$60 – $75 per hour","title":null,"additionalInformation":null,"components":[{"id":"1f8f1402-6557-48fc-89bb-e5dc7b084c15","summary":"$60 – $75 per hour","compensationType":"Salary","interval":"1 HOUR","currencyCode":"USD","minValue":60,"maxValue":75}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 HOUR","currencyCode":"USD","minValue":60,"maxValue":75}]}},{"id":"046212dd-41e3-46e7-a8ba-48cff5a7f947","title":"Engineering Intern (London, Summer 2027)","department":"Engineering","team":"Engineering","employmentType":"Intern","location":"London, UK","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-26T14:51:54.705+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"W1F 8WE","addressRegion":"London","streetAddress":"151 Wardour Street ","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/046212dd-41e3-46e7-a8ba-48cff5a7f947","applyUrl":"https://jobs.ashbyhq.com/hiya/046212dd-41e3-46e7-a8ba-48cff5a7f947/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
The engineering intern position is for an individual contributor who is responsible for architecting, implementing, and maintaining significant systems that serve hundreds of millions of requests per month. Hiya provides high-availability, latency-sensitive capabilities to telecoms, mobile apps, and other partners. In addition, you'll work with engineering teams across Hiya, some in Seattle and some in Europe, to define and deliver shared components and services. From day one, you will be paired with a dedicated mentor who provides structured guidance, technical feedback, and ongoing career mentorship.
Design, code, and operate high-performance services and data processing pipelines on a modern technology stack, supported by a structured technical crash course during your first two weeks covering our core tools, architecture, and repositories.
Work at a supportive and fast-growing startup with a fantastic team, where you can collaborate with and learn from other great team members.
Make an impact in the lives of hundreds of millions of consumers.
Be supported in developing your skills and accelerating your career.
Engineering: CS majors - 2nd year (graduating 2028)
Excitement to work on innovative technology advancements
A philosophy of iteration and continuous improvement
Working knowledge of building services that adhere to operational SLAs
A preference for velocity over perfection
A commitment to respectful and impactful collaboration
Self-motivated and excited to learn about new technologies
Once we’ve confirmed your eligibility, you’ll receive the Hiya Voice AI Challenge by email-- a chance to build a working prototype of a voice-driven product in one of five tracks: Accessibility, Productivity, Creative Voice, Security, or Real-Time Assistance. You’ll have one week to build it, with optional virtual office hours along the way if you’d like to pitch your idea and get steering from our team first.
From there:
Submit and get reviewed. One of our engineers reviews your work. If we’d like to explore your project further, you’ll get a link to book a 30-minute virtual session with an engineer or two-- a quick demo, a walkthrough of your code, and some questions.
Final interviews, in person at Hiya. Candidates who advance join us for a final round in London (2nd & 3rd of December): a debugging/fixing session, a chance to add a feature to your own project, and a conversation about Hiya’s values.
AI tools are welcome and encouraged the whole way through.
Dedicated technical mentorship with structured, regular feedback check-ins
Clear project scope and goals provided right at the start of your internship
Comprehensive onboarding to get you up to speed on Hiya's tooling, codebases, and systems quickly
A supportive, collaborative environment built on psychological safety and genuine impact
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nThe engineering intern position is for an individual contributor who is responsible for architecting, implementing, and maintaining significant systems that serve hundreds of millions of requests per month. Hiya provides high-availability, latency-sensitive capabilities to telecoms, mobile apps, and other partners. In addition, you'll work with engineering teams across Hiya, some in Seattle and some in Europe, to define and deliver shared components and services. From day one, you will be paired with a dedicated mentor who provides structured guidance, technical feedback, and ongoing career mentorship.\n\n\nWHAT YOU'LL DO\n\nDesign, code, and operate high-performance services and data processing pipelines on a modern technology stack, supported by a structured technical crash course during your first two weeks covering our core tools, architecture, and repositories.\n\nWork at a supportive and fast-growing startup with a fantastic team, where you can collaborate with and learn from other great team members.\n\nMake an impact in the lives of hundreds of millions of consumers.\n\nBe supported in developing your skills and accelerating your career.\n\n\nWHAT WE ARE LOOKING FOR\n\n - Engineering: CS majors - 2nd year (graduating 2028) \n\n - Excitement to work on innovative technology advancements\n\n - A philosophy of iteration and continuous improvement\n\n - Working knowledge of building services that adhere to operational SLAs\n\n - A preference for velocity over perfection\n\n - A commitment to respectful and impactful collaboration\n\n - Self-motivated and excited to learn about new technologies\n\n\nOUR INTERVIEW PROCESS: THE HIYA VOICE AI CHALLENGE\n\nOnce we’ve confirmed your eligibility, you’ll receive the Hiya Voice AI Challenge by email-- a chance to build a working prototype of a voice-driven product in one of five tracks: Accessibility, Productivity, Creative Voice, Security, or Real-Time Assistance. You’ll have one week to build it, with optional virtual office hours along the way if you’d like to pitch your idea and get steering from our team first.\n\nFrom there:\n\n - Submit and get reviewed. One of our engineers reviews your work. If we’d like to explore your project further, you’ll get a link to book a 30-minute virtual session with an engineer or two-- a quick demo, a walkthrough of your code, and some questions.\n\n - Final interviews, in person at Hiya. Candidates who advance join us for a final round in London (2nd & 3rd of December): a debugging/fixing session, a chance to add a feature to your own project, and a conversation about Hiya’s values.\n\nAI tools are welcome and encouraged the whole way through.\n\n\nWHAT YOU CAN EXPECT FROM US\n\n - Dedicated technical mentorship with structured, regular feedback check-ins\n\n - Clear project scope and goals provided right at the start of your internship\n\n - Comprehensive onboarding to get you up to speed on Hiya's tooling, codebases, and systems quickly\n\n - A supportive, collaborative environment built on psychological safety and genuine impact\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"£45K","scrapeableCompensationSalarySummary":"£45K","compensationTiers":[{"id":"9c2ef72b-b6c3-49c5-a2c1-030335633fac","tierSummary":"£45,000 Annual-equivalent, pro-rated across 12 weeks, plus pension £45K","title":null,"additionalInformation":null,"components":[{"id":"1393eb9f-59ce-4818-9d98-f620a539c83f","summary":"£45,000 Annual-equivalent, pro-rated across 12 weeks, plus pension £45K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":45000,"maxValue":45000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":45000,"maxValue":45000}]}},{"id":"3546757a-a1a4-4c0b-9a6b-31779e63221e","title":"Engineering Manager","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Budapest, HU","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-28T13:35:34.411+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Budapest","addressCountry":"Hungary","addressLocality":"Budapest"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/3546757a-a1a4-4c0b-9a6b-31779e63221e","applyUrl":"https://jobs.ashbyhq.com/hiya/3546757a-a1a4-4c0b-9a6b-31779e63221e/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
Hiya’s Protect team builds the systems that detect spam and fraud calls for carriers and customers around the world. Our Budapest engineering team owns critical distributed cloud and data infrastructure that ingests signals, runs model predictions, and powers detection quality at scale.
We are looking for an Engineering Manager to lead this Budapest-based team. You will manage approximately six engineers, own delivery and operational outcomes end to end, and partner closely with Product and Data Science to turn detection, reliability, and customer needs into clear execution plans.
This role is roughly 60% people and delivery leadership and 40% technical engagement. You will stay close enough to the systems to guide architecture, review designs, and unblock complex work, while building an autonomous team that can execute with clarity and ownership.
Lead, coach, and develop a team of approximately six engineers.
Create clear ownership, healthy delivery practices, and meaningful growth paths for each team member.
Own delivery and operational outcomes for Protect Engineering, balancing roadmap commitments with reliability, security, technical debt, and data-sovereignty requirements.
Partner with Product and Data Science to translate customer, carrier, and detection needs into clear priorities and executable plans.
Guide the technical direction of distributed cloud and data systems used to detect spam and fraud calls.
Establish predictable planning and execution rhythms, surface risks early, and coordinate dependencies across teams and locations.
Strengthen production ownership through improved observability, incident response, performance management, and continuous improvement.
Help the team adopt and improve AI-assisted software-development workflows while maintaining high standards for design, testing, security, code review, and operations.
Act as a player-coach when needed by reviewing designs, unblocking technical work, and contributing to high-leverage initiatives.
Manage stakeholder expectations with clarity, transparency, and sound judgment.
Within your first two months, you have built trusted relationships with your engineers, Product partners, and Data Science counterparts while learning the team’s systems and workflows.
By month three, you have introduced clearer planning rhythms, earlier risk surfacing, and improved coordination around dependencies.
Within your first year, the team operates with greater autonomy, clearer ownership, more predictable delivery, and stronger production operations.
Detection quality, platform reliability, and delivery speed improve measurably under your leadership.
AI-assisted development practices are adopted thoughtfully, with appropriate guardrails and clear evaluation of their impact.
You are positioned for growth into broader leadership scope based on demonstrated impact.
Around 7-8 years of relevant software engineering experience, including at least 3-4 years in an engineering leadership role.
Experience leading, coaching, and developing software engineers through delegation, feedback, growth conversations, and performance management.
Strong backend or distributed systems experience, with the ability to guide architecture and design trade-offs.
Practical familiarity with AI-assisted software development, including the use of coding agents to plan, implement, test, or troubleshoot software.
A track record of delivering and operating reliable production systems while balancing product delivery, platform health, security, and technical debt.
Excellent cross-functional communication skills and the ability to turn ambiguous goals into clear priorities and delivery plans.
Professional proficiency in English and the ability to collaborate across teams, disciplines, and locations.
Experience as a player-coach leading a small, highly technical engineering team.
Experience building or operating high-volume, low-latency distributed systems.
Background in fraud, spam, abuse, risk detection, or telecommunications.
Experience with AWS, Kubernetes, or other cloud-native production environments.
Experience partnering closely with Data Science teams.
Familiarity with SIP or other telecommunications technologies.
Experience with Scala, Haskell, Python, or JavaScript codebases.
Stock options, giving you ownership in Hiya’s continued growth
Private retirement and pension program through Erste Bank
Generali private healthcare
Charity donation matching of up to $500 per year
Work-from-home equipment stipend of up to $500 during your first year
$1,000 annual professional development budget
Online English classes
Gym membership
Flexible hybrid working model, with 3 days as required office days and flexibility to work from home or the Budapest office during the rest of the month
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nHiya’s Protect team builds the systems that detect spam and fraud calls for carriers and customers around the world. Our Budapest engineering team owns critical distributed cloud and data infrastructure that ingests signals, runs model predictions, and powers detection quality at scale.\n\nWe are looking for an Engineering Manager to lead this Budapest-based team. You will manage approximately six engineers, own delivery and operational outcomes end to end, and partner closely with Product and Data Science to turn detection, reliability, and customer needs into clear execution plans.\n\nThis role is roughly 60% people and delivery leadership and 40% technical engagement. You will stay close enough to the systems to guide architecture, review designs, and unblock complex work, while building an autonomous team that can execute with clarity and ownership.\n\n\n\nWHAT YOU’LL DO\n\n - Lead, coach, and develop a team of approximately six engineers.\n\n - Create clear ownership, healthy delivery practices, and meaningful growth paths for each team member.\n\n - Own delivery and operational outcomes for Protect Engineering, balancing roadmap commitments with reliability, security, technical debt, and data-sovereignty requirements.\n\n - Partner with Product and Data Science to translate customer, carrier, and detection needs into clear priorities and executable plans.\n\n - Guide the technical direction of distributed cloud and data systems used to detect spam and fraud calls.\n\n - Establish predictable planning and execution rhythms, surface risks early, and coordinate dependencies across teams and locations.\n\n - Strengthen production ownership through improved observability, incident response, performance management, and continuous improvement.\n\n - Help the team adopt and improve AI-assisted software-development workflows while maintaining high standards for design, testing, security, code review, and operations.\n\n - Act as a player-coach when needed by reviewing designs, unblocking technical work, and contributing to high-leverage initiatives.\n\n - Manage stakeholder expectations with clarity, transparency, and sound judgment.\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - Within your first two months, you have built trusted relationships with your engineers, Product partners, and Data Science counterparts while learning the team’s systems and workflows.\n\n - By month three, you have introduced clearer planning rhythms, earlier risk surfacing, and improved coordination around dependencies.\n\n - Within your first year, the team operates with greater autonomy, clearer ownership, more predictable delivery, and stronger production operations.\n\n - Detection quality, platform reliability, and delivery speed improve measurably under your leadership.\n\n - AI-assisted development practices are adopted thoughtfully, with appropriate guardrails and clear evaluation of their impact.\n\n - You are positioned for growth into broader leadership scope based on demonstrated impact.\n\n\nWHAT WE’RE LOOKING FOR\n\n\nREQUIRED\n\n - Around 7-8 years of relevant software engineering experience, including at least 3-4 years in an engineering leadership role.\n\n - Experience leading, coaching, and developing software engineers through delegation, feedback, growth conversations, and performance management.\n\n - Strong backend or distributed systems experience, with the ability to guide architecture and design trade-offs.\n\n - Practical familiarity with AI-assisted software development, including the use of coding agents to plan, implement, test, or troubleshoot software.\n\n - A track record of delivering and operating reliable production systems while balancing product delivery, platform health, security, and technical debt.\n\n - Excellent cross-functional communication skills and the ability to turn ambiguous goals into clear priorities and delivery plans.\n\n - Professional proficiency in English and the ability to collaborate across teams, disciplines, and locations.\n \n\n\nPREFERRED\n\n - Experience as a player-coach leading a small, highly technical engineering team.\n\n - Experience building or operating high-volume, low-latency distributed systems.\n\n - Background in fraud, spam, abuse, risk detection, or telecommunications.\n\n - Experience with AWS, Kubernetes, or other cloud-native production environments.\n\n - Experience partnering closely with Data Science teams.\n\n - Familiarity with SIP or other telecommunications technologies.\n\n - Experience with Scala, Haskell, Python, or JavaScript codebases.\n\n\n\n\nBENEFITS & SUPPORT\n\n - Stock options, giving you ownership in Hiya’s continued growth\n\n - Private retirement and pension program through Erste Bank\n\n - Generali private healthcare\n\n - Charity donation matching of up to $500 per year\n\n - Work-from-home equipment stipend of up to $500 during your first year\n\n - $1,000 annual professional development budget\n\n - Online English classes\n\n - Gym membership\n\n - Flexible hybrid working model, with 3 days as required office days and flexibility to work from home or the Budapest office during the rest of the month\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"bcc7328a-c9e7-4126-ad13-403e9f71f331","title":"Growth Account Executive ","department":"Sales - General","team":"Sales - General","employmentType":"FullTime","location":"Seattle, US","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-07T19:59:45.072+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Washington ","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/bcc7328a-c9e7-4126-ad13-403e9f71f331","applyUrl":"https://jobs.ashbyhq.com/hiya/bcc7328a-c9e7-4126-ad13-403e9f71f331/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
As a Growth Account Executive at Hiya, you will be responsible for driving Hiya Connect new business and PLG conversions. You’ll partner with marketing and SDRs to generate pipeline, manage the full sales cycle, and deliver measurable revenue growth. You will educate prospects on how Hiya Connect can transform their outbound voice strategy and improve customer engagement, while building long-term relationships that set the foundation for expansion.
This role is perfect for a motivated early career sales professional who thrives in a high-growth SaaS environment and enjoys closing deals in the $5k-50k+ ACV range with speed and precision.
Manage the upgrade process from our PLG motion to our enterprise option for SMB accounts with 0-99 Employees.
Manage the full sales cycle from prospecting through close for US SMB accounts with 0-99 Employees.
Source opportunities to Account Executive from Mid-Market and Enterprise PLG customers.
Partner with SDRs, marketing and partner channels to create and qualify pipeline.
Conduct discovery calls, product demos, and solution-focused presentations tailored to customer needs.
Build strong relationships with key stakeholders including sales leaders, operations, and customer experience decision-makers.
Consistently achieve and exceed quota by driving new ARR growth.
Accurately forecast pipeline and revenue, maintaining disciplined use of CRM (Salesforce).
Collaborate cross-functionally with Customer Success, Sales Engineering, and Product to ensure customer success and smooth handoffs.
Stay current on industry trends and competitive landscape to position Hiya effectively.
Proven experience as a full-cycle Account Executive in SaaS or B2B technology.
Strong ability to generate pipeline and close deals in a competitive market.
Experience running discovery, demos, and multi-stakeholder sales cycles.
Track record of meeting or exceeding quota.
Comfortable operating in a high-growth, evolving environment.
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nAs a Growth Account Executive at Hiya, you will be responsible for driving Hiya Connect new business and PLG conversions. You’ll partner with marketing and SDRs to generate pipeline, manage the full sales cycle, and deliver measurable revenue growth. You will educate prospects on how Hiya Connect can transform their outbound voice strategy and improve customer engagement, while building long-term relationships that set the foundation for expansion.\n\nThis role is perfect for a motivated early career sales professional who thrives in a high-growth SaaS environment and enjoys closing deals in the $5k-50k+ ACV range with speed and precision.\n\n\nWHAT YOU'LL DO\n\n - Manage the upgrade process from our PLG motion to our enterprise option for SMB accounts with 0-99 Employees. \n\n - Manage the full sales cycle from prospecting through close for US SMB accounts with 0-99 Employees. \n\n - Source opportunities to Account Executive from Mid-Market and Enterprise PLG customers. \n\n - Partner with SDRs, marketing and partner channels to create and qualify pipeline.\n\n - Conduct discovery calls, product demos, and solution-focused presentations tailored to customer needs.\n\n - Build strong relationships with key stakeholders including sales leaders, operations, and customer experience decision-makers.\n\n - Consistently achieve and exceed quota by driving new ARR growth. \n\n - Accurately forecast pipeline and revenue, maintaining disciplined use of CRM (Salesforce). \n\n - Collaborate cross-functionally with Customer Success, Sales Engineering, and Product to ensure customer success and smooth handoffs. \n\n - Stay current on industry trends and competitive landscape to position Hiya effectively.\n\n\nWHAT WE ARE LOOKING FOR\n\n - Proven experience as a full-cycle Account Executive in SaaS or B2B technology.\n\n - Strong ability to generate pipeline and close deals in a competitive market.\n\n - Experience running discovery, demos, and multi-stakeholder sales cycles.\n\n - Track record of meeting or exceeding quota.\n\n - Comfortable operating in a high-growth, evolving environment.\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\nEquity Compensation: ownership aligned with your impact and the company's growth\n\nWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"$98K – $125.3K • Offers Equity • Offers Commission • Estimated base salary, OTE, etc.","scrapeableCompensationSalarySummary":"$98K - $125.3K","compensationTiers":[{"id":"601d5629-9c5f-4717-99c5-6f762a2422ef","tierSummary":"$98K – $125.3K • Offers Equity • Offers Commission • Estimated base salary, OTE, etc.","title":null,"additionalInformation":"Estimated base salary, OTE, etc.","components":[{"id":"b2f6cc0d-4a33-453c-b41a-57585eed327d","summary":"$98K – $125.3K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":98000,"maxValue":125300},{"id":"d14594fb-706e-4b0b-95e6-53a8180dc5ad","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"ec5fffe7-e557-4e12-aa8c-9f529f1e2094","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":98000,"maxValue":125300},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"5d44712b-ce76-4465-8c49-5cf8be70471a","title":"Medior Backend Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Budapest, HU","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-12T16:01:17.471+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Budapest","addressCountry":"Hungary","addressLocality":"Budapest"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/5d44712b-ce76-4465-8c49-5cf8be70471a","applyUrl":"https://jobs.ashbyhq.com/hiya/5d44712b-ce76-4465-8c49-5cf8be70471a/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
ABOUT HIYA
At Hiya, we're making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities.
ABOUT THE ROLE
Hiya Hub is the platform that connects Hiya's products to carriers and partners around the world, and it's growing fast. As we add more carriers, we need to grow the team that builds, runs, and supports it, so we can expand distribution globally without slowing down.
You'll join a small team that owns Hiya Hub end to end, and you'll take on a share of the ongoing project work and the day-to-day questions about how our systems behave. You'll own the full lifecycle of the services you work on, from planning to production. You'll also act as a bridge between engineering, the business, and the carriers and partners who distribute our phone applications.
This is an AI-native team. Part of the job is knowing where AI tools create leverage and using them to move faster, document better, and build tooling that makes the whole organization more self-sufficient.
WHAT YOU'LL DO
Own the complete software development lifecycle: plan and break down large pieces of work, then implement, test, deploy, and monitor
Run your applications in production, including responding to alerts and creating new ones where we have gaps
Own KPIs, metrics, and dashboards so we always know how our services and partner integrations are performing
Support the onboarding of new carriers and partners, and answer questions about how our systems work
Communicate clearly between internal teams and external partners about phone application distribution
WHAT WE ARE LOOKING FOR
Familiarity with HTTP and networking fundamentals
Working knowledge of Docker
2-3 years of professional work experience
Strong communication skills: You can translate between technical and business perspectives and between Hiya and external partners
A collaborative approach: You enjoy working across teams and bringing people along
Strong proficiency with AI tools: You use them actively in your daily work and know where they help and where they don't
YOU'LL LIKELY STAND OUT IF YOU HAVE
Experience with AWS or another cloud platform
Knowledge of Kubernetes
Familiarity with Prometheus or similar monitoring and observability tools
DevOps or SRE experience
HOW WE WORK
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
HOW WE INVEST IN YOU:
Stock options, giving you ownership in Hiya’s continued growth
Private retirement and pension program through Erste Bank
Generali private healthcare
Charity donation matching of up to $500 per year
Work-from-home equipment stipend of up to $500 during your first year
$1,000 annual professional development budget
Online English classes
Gym membership
Flexible hybrid working model, with 3 days as required office days and flexibility to work from home or the Budapest office during the rest of the month
Come Work With Us!
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.
Benefits
Private Retirement/Pension program through Erste Bank
Generali Private Health Care
Donation Matching for a charity of your choice (up to $500/ year)
WFH equipment stipend (up to $500 in your first year)
$1,000/year in Professional Development funds
Online English Classes
Gym membership
Flexible working model (2 days a week, Tuesdays and Thursday is required in the office. In the rest of the month you decide whether you are working from home or from the office.)
This position is based in Budapest, Hungary.
We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.
Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally.
We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry.
Come join us!
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\nABOUT HIYA\n\nAt Hiya, we're making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities.\n\n \n\nABOUT THE ROLE\n\nHiya Hub is the platform that connects Hiya's products to carriers and partners around the world, and it's growing fast. As we add more carriers, we need to grow the team that builds, runs, and supports it, so we can expand distribution globally without slowing down.\n\n \n\nYou'll join a small team that owns Hiya Hub end to end, and you'll take on a share of the ongoing project work and the day-to-day questions about how our systems behave. You'll own the full lifecycle of the services you work on, from planning to production. You'll also act as a bridge between engineering, the business, and the carriers and partners who distribute our phone applications.\n\n \n\nThis is an AI-native team. Part of the job is knowing where AI tools create leverage and using them to move faster, document better, and build tooling that makes the whole organization more self-sufficient.\n\n \n\nWHAT YOU'LL DO\n\n - Own the complete software development lifecycle: plan and break down large pieces of work, then implement, test, deploy, and monitor\n\n - Run your applications in production, including responding to alerts and creating new ones where we have gaps\n\n - Own KPIs, metrics, and dashboards so we always know how our services and partner integrations are performing\n\n - Support the onboarding of new carriers and partners, and answer questions about how our systems work\n\n - Communicate clearly between internal teams and external partners about phone application distribution\n\n \n\nWHAT WE ARE LOOKING FOR\n\n - Familiarity with HTTP and networking fundamentals\n\n - Working knowledge of Docker\n\n - 2-3 years of professional work experience\n\n - Strong communication skills: You can translate between technical and business perspectives and between Hiya and external partners\n\n - A collaborative approach: You enjoy working across teams and bringing people along\n\n - Strong proficiency with AI tools: You use them actively in your daily work and know where they help and where they don't\n\n \n\nYOU'LL LIKELY STAND OUT IF YOU HAVE\n\n - Experience with AWS or another cloud platform\n\n - Knowledge of Kubernetes\n\n - Familiarity with Prometheus or similar monitoring and observability tools\n\n - DevOps or SRE experience\n\n \n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n \n\nHOW WE INVEST IN YOU:\n\n - Stock options, giving you ownership in Hiya’s continued growth\n\n - Private retirement and pension program through Erste Bank\n\n - Generali private healthcare\n\n - Charity donation matching of up to $500 per year\n\n - Work-from-home equipment stipend of up to $500 during your first year\n\n - $1,000 annual professional development budget\n\n - Online English classes\n\n - Gym membership\n\n - Flexible hybrid working model, with 3 days as required office days and flexibility to work from home or the Budapest office during the rest of the month\n\n \n\nCome Work With Us!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n \n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\n\n\nHOW WE INVEST IN YOU\n\nWhen determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.\n\n Benefits\n\n - Private Retirement/Pension program through Erste Bank\n\n - Generali Private Health Care\n\n - Donation Matching for a charity of your choice (up to $500/ year)\n\n - WFH equipment stipend (up to $500 in your first year)\n\n - $1,000/year in Professional Development funds\n\n - Online English Classes\n\n - Gym membership\n\n - Flexible working model (2 days a week, Tuesdays and Thursday is required in the office. In the rest of the month you decide whether you are working from home or from the office.)\n\nThis position is based in Budapest, Hungary.\n\nWe are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.\n\nOur team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. \n\nWe feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. \n\nCome join us!\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"38ae71d2-46c0-4f08-8693-faeb7227d017","title":"Sales Development Representative (Toronto, Canada)","department":"Sales - General","team":"Sales - General","employmentType":"FullTime","location":"Toronto, CA","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-07T21:28:52.436+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/38ae71d2-46c0-4f08-8693-faeb7227d017","applyUrl":"https://jobs.ashbyhq.com/hiya/38ae71d2-46c0-4f08-8693-faeb7227d017/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
We are seeking a Sales Development Representative (SDR). In this role, you will be responsible for driving market share and qualifying leads that build a pipeline for the sales organization. The SDR will follow up on web inquiries, pre‐qualify leads, and develop to the point of handoff for Sales.
In addition to inbound inquiries, the SDR will perform prospecting, marketing event outreach and perform general sales development functions to build a pipeline within targeted accounts designated by management.
An implicit responsibility of the SDR is to conduct business dealings with prospects in a way that creates a superior customer/prospect experience to set the stage for future product sales for Hiya.
In this role you will:
Build and manage lead development pipeline
Deliver outbound calls, emails, LinkedIn messages and other touch points to customers and potential customers
Achieve or exceed goal for qualified leads to Sales on a monthly basis
Qualify all sales leads based upon lead qualification criteria definitions
Provide baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call
Develop superior customer service relationships with prospects
Provide weekly activity reports to management
Proactively learn Hiya product, competitive products, and market knowledge via website, on‐line webinars, and other marketing information
Update lead status and all prospect interaction in CRM application daily
Sales and/or lead qualification experience (including outbound prospecting)
Experience with lead qualification at all levels within organizations – managers, directors, VPs, executives
You know what to say and more importantly, how to say it
Ability to work in a high energy, fast‐paced sales environment. You think out-of-the-box and wow people with your interesting angles and quality work
Proficient with standard corporate productivity tools
Experience using Hubspot or Marketo, Salesforce, and other 3rd party integration tools
Energized working at a fast-paced company where the feedback and cycle is measured in hours rather than weeks
“Get it done” attitude and team spirit while building a career-defining opportunity in a proven, results-oriented team
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nWe are seeking a Sales Development Representative (SDR). In this role, you will be responsible for driving market share and qualifying leads that build a pipeline for the sales organization. The SDR will follow up on web inquiries, pre‐qualify leads, and develop to the point of handoff for Sales.\n\n\nWHAT YOU'LL DO\n\nIn addition to inbound inquiries, the SDR will perform prospecting, marketing event outreach and perform general sales development functions to build a pipeline within targeted accounts designated by management.\n\nAn implicit responsibility of the SDR is to conduct business dealings with prospects in a way that creates a superior customer/prospect experience to set the stage for future product sales for Hiya.\n\nIn this role you will: \n\n - Build and manage lead development pipeline\n\n - Deliver outbound calls, emails, LinkedIn messages and other touch points to customers and potential customers\n\n - Achieve or exceed goal for qualified leads to Sales on a monthly basis\n\n - Qualify all sales leads based upon lead qualification criteria definitions\n\n - Provide baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call\n\n - Develop superior customer service relationships with prospects\n\n - Provide weekly activity reports to management\n\n - Proactively learn Hiya product, competitive products, and market knowledge via website, on‐line webinars, and other marketing information\n\n - Update lead status and all prospect interaction in CRM application daily\n\n\nWHAT WE ARE LOOKING FOR\n\n - Sales and/or lead qualification experience (including outbound prospecting)\n\n - Experience with lead qualification at all levels within organizations – managers, directors, VPs, executives\n\n - You know what to say and more importantly, how to say it\n\n - Ability to work in a high energy, fast‐paced sales environment. You think out-of-the-box and wow people with your interesting angles and quality work\n\n - Proficient with standard corporate productivity tools\n\n - Experience using Hubspot or Marketo, Salesforce, and other 3rd party integration tools\n\n - Energized working at a fast-paced company where the feedback and cycle is measured in hours rather than weeks\n\n - “Get it done” attitude and team spirit while building a career-defining opportunity in a proven, results-oriented team\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\nEquity Compensation: ownership aligned with your impact and the company's growth\n\nWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"$84,375 • Offers Equity • Offers Commission • Estimated Base Salary, OTE, etc.","scrapeableCompensationSalarySummary":"$84,375","compensationTiers":[{"id":"3e2b4610-dc7d-49df-8249-69171a0ce5ee","tierSummary":"$84,375 • Offers Equity • Offers Commission • Estimated Base Salary, OTE, etc.","title":null,"additionalInformation":"Estimated Base Salary, OTE, etc.","components":[{"id":"3a8d707c-8a37-4297-86cc-75470fed2d18","summary":"$84,375","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":84375,"maxValue":84375},{"id":"7c6bb9f2-4635-432b-b8a4-f7dd06239754","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"d5c91976-06d4-4d50-ab56-0bbd65c8b5d8","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":84375,"maxValue":84375},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"f98bdc5e-7268-44d0-b87f-30dbb53a9587","title":"Head of Forward Engineering","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Seattle, US","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-16T21:28:26.001+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Washington ","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/f98bdc5e-7268-44d0-b87f-30dbb53a9587","applyUrl":"https://jobs.ashbyhq.com/hiya/f98bdc5e-7268-44d0-b87f-30dbb53a9587/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
Scam and spoofed calls are one of the largest fraud problems in the world, and the place to stop them is inside the network. Hiya's Voice Intelligence Platform serves more than 500 million people in over 40 countries through mobile operators, device makers, and enterprises, deciding in real time which calls to flag, which to block, and which to deliver with a name and a reason attached. Every operator, device maker, and partner that adopts Hiya extends that to everyone they serve, and the engineers who make those adoptions happen are the ones you will lead.
Forward Engineering connects Hiya to the operators, device makers, enterprises, and partners who place and deliver calls. Solutions architects work with a customer from the first technical conversation, showing how Hiya fits and what it will take to launch. Forward deployed engineers integrate, launch, run, and grow each deployment. Our distribution platform gives them the gateways, SDKs, and tooling to bring on new customers quickly and consistently, adapting only where a customer's network requires it. We opened twelve new operator integrations last year; the aim is to do that at a scale and pace we have not reached before.
This is a founding leadership role, reporting to the CTO. You will inherit strong engineers in the United States and Europe, decide how the department is organized, and build it out as Hiya grows in North America, Europe, and Asia. The work comes down to understanding what each customer needs, getting them live quickly, and keeping their service reliable as we scale.
Lead and grow forward deployed engineering and solutions architecture across the Americas, Europe, and Asia Pacific, and hire the people each market needs
Own the distribution platform: hosted gateways for our APIs, SDKs for partner and device maker distribution, and the tooling that lets a forward deployed engineer adapt Hiya to a customer's network without forking the product
Own the reliability and cost to serve of every live integration, and set the on-call and incident model that keeps them running
Work with Product Engineering on a clear agreement for what Forward Engineering adapts for a customer and how customer needs reach the product roadmap
Partner with Sales and Customer Success leadership across the full deal lifecycle, from technical pre-sales and solution design through launch, retention, and expansion, and share accountability for those outcomes
Bring what customers and partners need back to the roadmap as patterns rather than one-off requests
Hire, coach, and develop managers and senior engineers, and hold the bar on quality and customer trust across every region
Set the department’s strategy and run its operating plan, including headcount, budget, and the metrics you report to the leadership team
This is a hybrid role with 3 days per week in office in Seattle. Expect 30 to 40 percent travel to customers and partners
You have 10+ years in customer-facing technical roles, with at least 4 leading engineers and managers
You have built and led a forward deployed, solutions, or customer engineering organization at a B2B platform company, hired its leaders, and set its operating model
You have led both engineers who ship production code and engineers who sit with customers, and you manage the two differently
You have owned a platform or integration layer that many customers depend on, including its on-call, incident response, and cost
You have worked directly with enterprise or partner sales, shared outcomes with them, and can say plainly what you would and would not promise a customer
You are technical enough to review an architecture, read a postmortem critically, and ask questions the team missed
You have led through ambiguity at a startup or growth-stage company and pivoted teams quickly when the facts changed
You have led teams that use AI coding agents in their daily work and have a clear view of how to keep quality high
You communicate clearly with executives, customers, and engineers, and you raise issues while there is still time to act on them
Telecom experience preferred, but we would rather hire someone who has built and supported platforms customers depend on. We will teach you how the telecom industry works.
Experience with SIP or other telephony protocols, mobile SDK distribution, or integrations with carriers, communications platforms, or dialers
Experience running teams across US, European, or Asian time zones, including follow-the-sun support
Experience with data residency or sovereign hosting requirements
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nScam and spoofed calls are one of the largest fraud problems in the world, and the place to stop them is inside the network. Hiya's Voice Intelligence Platform serves more than 500 million people in over 40 countries through mobile operators, device makers, and enterprises, deciding in real time which calls to flag, which to block, and which to deliver with a name and a reason attached. Every operator, device maker, and partner that adopts Hiya extends that to everyone they serve, and the engineers who make those adoptions happen are the ones you will lead.\n\nForward Engineering connects Hiya to the operators, device makers, enterprises, and partners who place and deliver calls. Solutions architects work with a customer from the first technical conversation, showing how Hiya fits and what it will take to launch. Forward deployed engineers integrate, launch, run, and grow each deployment. Our distribution platform gives them the gateways, SDKs, and tooling to bring on new customers quickly and consistently, adapting only where a customer's network requires it. We opened twelve new operator integrations last year; the aim is to do that at a scale and pace we have not reached before.\n\nThis is a founding leadership role, reporting to the CTO. You will inherit strong engineers in the United States and Europe, decide how the department is organized, and build it out as Hiya grows in North America, Europe, and Asia. The work comes down to understanding what each customer needs, getting them live quickly, and keeping their service reliable as we scale.\n\n\nWHAT YOU'LL DO\n\n - Lead and grow forward deployed engineering and solutions architecture across the Americas, Europe, and Asia Pacific, and hire the people each market needs\n\n - Own the distribution platform: hosted gateways for our APIs, SDKs for partner and device maker distribution, and the tooling that lets a forward deployed engineer adapt Hiya to a customer's network without forking the product\n\n - Own the reliability and cost to serve of every live integration, and set the on-call and incident model that keeps them running\n\n - Work with Product Engineering on a clear agreement for what Forward Engineering adapts for a customer and how customer needs reach the product roadmap\n\n - Partner with Sales and Customer Success leadership across the full deal lifecycle, from technical pre-sales and solution design through launch, retention, and expansion, and share accountability for those outcomes\n\n - Bring what customers and partners need back to the roadmap as patterns rather than one-off requests\n\n - Hire, coach, and develop managers and senior engineers, and hold the bar on quality and customer trust across every region\n\n - Set the department’s strategy and run its operating plan, including headcount, budget, and the metrics you report to the leadership team\n\n - This is a hybrid role with 3 days per week in office in Seattle. Expect 30 to 40 percent travel to customers and partners\n\n\nWHAT WE ARE LOOKING FOR\n\n - You have 10+ years in customer-facing technical roles, with at least 4 leading engineers and managers\n\n - You have built and led a forward deployed, solutions, or customer engineering organization at a B2B platform company, hired its leaders, and set its operating model\n\n - You have led both engineers who ship production code and engineers who sit with customers, and you manage the two differently\n\n - You have owned a platform or integration layer that many customers depend on, including its on-call, incident response, and cost\n\n - You have worked directly with enterprise or partner sales, shared outcomes with them, and can say plainly what you would and would not promise a customer\n\n - You are technical enough to review an architecture, read a postmortem critically, and ask questions the team missed\n\n - You have led through ambiguity at a startup or growth-stage company and pivoted teams quickly when the facts changed\n\n - You have led teams that use AI coding agents in their daily work and have a clear view of how to keep quality high\n\n - You communicate clearly with executives, customers, and engineers, and you raise issues while there is still time to act on them\n\n\nYOU’LL LIKELY STAND OUT IF YOU HAVE\n\n - Telecom experience preferred, but we would rather hire someone who has built and supported platforms customers depend on. We will teach you how the telecom industry works.\n\n - Experience with SIP or other telephony protocols, mobile SDK distribution, or integrations with carriers, communications platforms, or dialers\n\n - Experience running teams across US, European, or Asian time zones, including follow-the-sun support\n\n - Experience with data residency or sovereign hosting requirements\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\nEquity Compensation: ownership aligned with your impact and the company's growth\n\nWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"$197K – $260K • Offers Equity","scrapeableCompensationSalarySummary":"$197K - $260K","compensationTiers":[{"id":"009c5b18-64a4-4dd6-8eb7-ca96c6114ca3","tierSummary":"$197K – $260K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"6b1ebb86-c334-4136-b7b9-8229b2bf2960","summary":"$197K – $260K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":197000,"maxValue":260000},{"id":"562c532d-b715-422c-bf50-cd032b5d9706","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":197000,"maxValue":260000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"46b84f56-8247-4d2a-b554-89812cc04d9b","title":"Strategic Customer Success Manager - French Speaker","department":"Sales - Customer Success","team":"Sales - Customer Success","employmentType":"FullTime","location":"London, UK","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-21T09:02:54.588+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"W1F 8WE","addressRegion":"London","streetAddress":"151 Wardour Street ","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/46b84f56-8247-4d2a-b554-89812cc04d9b","applyUrl":"https://jobs.ashbyhq.com/hiya/46b84f56-8247-4d2a-b554-89812cc04d9b/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
The Strategic Customer Success Manager is an individual contributor role based in London. You’ll own and grow a small portfolio of Hiya’s most strategic customers among French and other European operators. In this post-sales role you’ll be the central connector and orchestrator for each account. You’ll help customers adopt Hiya, guide complex programs, deliver measurable value and open up multi-million dollar growth across a focused set of high-value telecom accounts. You’ll work across executive relationships, technical delivery and commercial expansion, partnering closely with Sales, Product, Engineering and Support to bring clarity and momentum to complex environments.
We’re excited about you because you take initiative, use data to guide your decisions and are comfortable navigating ambiguity. You build trusted relationships with senior stakeholders, guide complex programs through to production, and work comfortably in French and English with operators across Europe.
Own a portfolio of strategic European operator accounts, accountable for retention, growth and customer outcomes
Build and deliver multi-year strategic initiatives aligned to customer goals and Hiya’s roadmap
Deepen engagement, adoption and value, translating product capabilities into measurable business impact
Oversee day-to-day delivery and guide complex programs through to production
Identify and develop expansion opportunities (upsell, cross-sell, new use cases)
Build senior relationships and run QBRs, helping shape customer strategy and direction
Act as the central point of coordination across Sales, Product, Engineering and Support
Manage risks, escalations and performance to ensure consistent delivery and customer success
5+ years in Customer Success, Strategic Accounts or similar roles in SaaS or platform businesses
Experience managing large, complex enterprise customers (7-figure / multi-million ARR)
A proven track record across the full post-sales lifecycle: adoption, delivery, renewals and growth
Solid program management skills and experience coordinating complex, cross-functional initiatives
Comfort working in technical environments (APIs, integrations, pilots/POCs)
Excellent stakeholder management skills, including building relationships at executive level
A proactive, evidence-based approach and comfort navigating ambiguity
Fluency in French and English, written and spoken
Experience in telecommunications or highly regulated enterprise environments
Type: Hybrid
Location: London, United Kingdom
Travel: Up to 25%
Department: Sales – Customer Success
Reports to: Strategic Operator Success Team Lead
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nThe Strategic Customer Success Manager is an individual contributor role based in London. You’ll own and grow a small portfolio of Hiya’s most strategic customers among French and other European operators. In this post-sales role you’ll be the central connector and orchestrator for each account. You’ll help customers adopt Hiya, guide complex programs, deliver measurable value and open up multi-million dollar growth across a focused set of high-value telecom accounts. You’ll work across executive relationships, technical delivery and commercial expansion, partnering closely with Sales, Product, Engineering and Support to bring clarity and momentum to complex environments.\n\nWe’re excited about you because you take initiative, use data to guide your decisions and are comfortable navigating ambiguity. You build trusted relationships with senior stakeholders, guide complex programs through to production, and work comfortably in French and English with operators across Europe.\n\n\nWHAT YOU’LL DO\n\n - Own a portfolio of strategic European operator accounts, accountable for retention, growth and customer outcomes\n\n - Build and deliver multi-year strategic initiatives aligned to customer goals and Hiya’s roadmap\n\n - Deepen engagement, adoption and value, translating product capabilities into measurable business impact\n\n - Oversee day-to-day delivery and guide complex programs through to production\n\n - Identify and develop expansion opportunities (upsell, cross-sell, new use cases)\n\n - Build senior relationships and run QBRs, helping shape customer strategy and direction\n\n - Act as the central point of coordination across Sales, Product, Engineering and Support\n\n - Manage risks, escalations and performance to ensure consistent delivery and customer success\n\n\nWHAT WE ARE LOOKING FOR\n\n - 5+ years in Customer Success, Strategic Accounts or similar roles in SaaS or platform businesses\n\n - Experience managing large, complex enterprise customers (7-figure / multi-million ARR)\n\n - A proven track record across the full post-sales lifecycle: adoption, delivery, renewals and growth\n\n - Solid program management skills and experience coordinating complex, cross-functional initiatives\n\n - Comfort working in technical environments (APIs, integrations, pilots/POCs)\n\n - Excellent stakeholder management skills, including building relationships at executive level\n\n - A proactive, evidence-based approach and comfort navigating ambiguity\n\n - Fluency in French and English, written and spoken\n\n\nYOU'LL LIKELY STAND OUT IF YOU HAVE\n\n - Experience in telecommunications or highly regulated enterprise environments\n\n\nROLE DETAILS\n\n - Type: Hybrid\n\n - Location: London, United Kingdom\n\n - Travel: Up to 25% \n\n - Department: Sales – Customer Success\n\n - Reports to: Strategic Operator Success Team Lead\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"5918a6aa-b50f-4078-825b-5ba60caf7932","title":"Senior Software Engineer ","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Budapest, HU","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-20T13:26:39.967+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Budapest","addressCountry":"Hungary","addressLocality":"Budapest"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/5918a6aa-b50f-4078-825b-5ba60caf7932","applyUrl":"https://jobs.ashbyhq.com/hiya/5918a6aa-b50f-4078-825b-5ba60caf7932/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
Hiya Hub is growing, and we’re looking for a Senior Software Engineer to help us expand our global carrier and partner network. You’ll build and maintain the services, APIs, and tools that support this growth, taking ownership of software from initial planning through to production.
This role combines hands-on development with operational ownership and collaboration across teams. If you enjoy solving problems, using AI tools, and seeing the impact of your work across a product’s lifecycle, we’d love to hear from you.
You’ll work on:
End-to-end software delivery: Break down complex projects, plan solutions, and implement, test, deploy, and monitor applications.
Production reliability: Maintain services, respond to alerts, improve monitoring, and contribute to operational and on-call responsibilities.
APIs and carrier integrations: Develop and maintain APIs that support new carrier products and broader distribution.
Metrics and visibility: Build and improve KPIs, dashboards, and internal tools that help teams understand traffic patterns and system performance.
Self-service and automation: Create tools, AI agents, and automations that help employees and external partners find answers and work more independently.
Continuous improvement: Improve reliability, performance, documentation, and maintainability while helping the team make better use of industry-standard tooling.
Cross-team problem-solving: Work with internal teams and external partners on phone application distribution, explain system behavior, assess the impact of issues, and clarify ownership between Hiya and its partners.
We’re looking for someone who brings:
Experience developing software at a SaaS company or working on a SaaS product.
Strong practical proficiency with AI tools.
Familiarity with HTTP and networking fundamentals.
Knowledge of Docker.
Strong communication skills, with the ability to connect technical details to business needs.
A collaborative approach and an interest in understanding how services work together.
A willingness to take responsibility for software throughout its lifecycle, including supporting it in production.
Experience with Kubernetes, Prometheus or similar monitoring and observability tools, or DevOps/SRE practices would be helpful, but isn’t required.
Over time, you’ll develop a broad understanding of Hiya Hub’s services and become someone others turn to for answers. Your work will help us support more carriers and partners, make our systems easier to operate, and give teams better tools to solve problems independently.
Interested in helping Hiya Hub grow? We’d love to hear from you.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\nHiya Hub is growing, and we’re looking for a Senior Software Engineer to help us expand our global carrier and partner network. You’ll build and maintain the services, APIs, and tools that support this growth, taking ownership of software from initial planning through to production.\n\nThis role combines hands-on development with operational ownership and collaboration across teams. If you enjoy solving problems, using AI tools, and seeing the impact of your work across a product’s lifecycle, we’d love to hear from you.\n\nYou’ll work on:\n\n - End-to-end software delivery: Break down complex projects, plan solutions, and implement, test, deploy, and monitor applications.\n\n - Production reliability: Maintain services, respond to alerts, improve monitoring, and contribute to operational and on-call responsibilities.\n\n - APIs and carrier integrations: Develop and maintain APIs that support new carrier products and broader distribution.\n\n - Metrics and visibility: Build and improve KPIs, dashboards, and internal tools that help teams understand traffic patterns and system performance.\n\n - Self-service and automation: Create tools, AI agents, and automations that help employees and external partners find answers and work more independently.\n\n - Continuous improvement: Improve reliability, performance, documentation, and maintainability while helping the team make better use of industry-standard tooling.\n\n - Cross-team problem-solving: Work with internal teams and external partners on phone application distribution, explain system behavior, assess the impact of issues, and clarify ownership between Hiya and its partners.\n\nWe’re looking for someone who brings:\n\n - Experience developing software at a SaaS company or working on a SaaS product.\n\n - Strong practical proficiency with AI tools.\n\n - Familiarity with HTTP and networking fundamentals.\n\n - Knowledge of Docker.\n\n - Strong communication skills, with the ability to connect technical details to business needs.\n\n - A collaborative approach and an interest in understanding how services work together.\n\n - A willingness to take responsibility for software throughout its lifecycle, including supporting it in production.\n\nExperience with Kubernetes, Prometheus or similar monitoring and observability tools, or DevOps/SRE practices would be helpful, but isn’t required.\n\nOver time, you’ll develop a broad understanding of Hiya Hub’s services and become someone others turn to for answers. Your work will help us support more carriers and partners, make our systems easier to operate, and give teams better tools to solve problems independently.\n\nInterested in helping Hiya Hub grow? We’d love to hear from you.\n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"d91dbd1c-c744-4c72-a0a6-84095fe961b6","title":"Customer Success Manager - Enterprise ","department":"Sales - Customer Success","team":"Sales - Customer Success","employmentType":"FullTime","location":"London, UK","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-10-21T16:08:49.042+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"W1F 8WE","addressRegion":"London","streetAddress":"151 Wardour Street ","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/d91dbd1c-c744-4c72-a0a6-84095fe961b6","applyUrl":"https://jobs.ashbyhq.com/hiya/d91dbd1c-c744-4c72-a0a6-84095fe961b6/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
You’ll own a portfolio of Hiya’s largest enterprise customers across the UK and Europe, with full accountability for retention, renewals and expansion. As a trusted adviser to their senior leaders, you’ll prove the measurable value of Hiya Connect and grow each account over time. You’ll work closely with Sales, Solutions Engineering, Product and Hiya’s leadership team.
You’ll need fluent English and business-level proficiency in at least one of French, Spanish or German, as you’ll manage many of your European accounts in those languages.
Own 20–25 strategic enterprise accounts across the UK and Europe. You’ll be accountable for gross and net revenue retention, renewals and expansion.
Build executive relationships from Director to C-level, working across customer experience, contact centre, marketing, fraud, security and procurement.
Develop strategic account plans that map each customer’s objectives, success metrics, buying centres and whitespace into a clear growth roadmap.
Lead executive and quarterly business reviews that quantify return on investment (ROI), such as answer-rate uplift, contact-centre efficiency and fraud reduction, and agree next priorities.
Run complex renewals and multi-year negotiations covering pricing, contract structure, procurement, legal and security, and forecast them accurately in the CRM.
Partner with Sales and Solutions Engineering to find and close expansion across new business units, geographies, use cases and Hiya products.
Spot risk early through usage, health and relationship signals. Turn customer insight into clear input for Product, Engineering and Marketing.
Typically 5+ years in customer success, strategic account management or enterprise account management at a B2B SaaS or technology company
Fluent English plus business-level proficiency in at least one of French, Spanish or German, with the confidence to lead executive conversations, renewals and commercial negotiations in that language
A track record of owning and growing large, complex enterprise accounts, including six- or seven-figure renewals and expansions against a net revenue retention (NRR) or quota target
Experience influencing senior executives and working through large organisations with many stakeholders
Strong commercial sense: you can build a value case, lead a negotiation and link product capabilities to a customer’s financial and operational outcomes
Experience creating and running strategic account plans and executive business reviews
Experience managing enterprise customers in regulated industries such as financial services, insurance, telecoms, utilities or healthcare, ideally across several European countries
A background in communications technology, CPaaS, contact-centre solutions, caller ID, fraud prevention or conversation intelligence
Working knowledge of UK and EU regulation on caller ID, spam and fraud
A record of turning customer feedback into product or go-to-market improvements
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nYou’ll own a portfolio of Hiya’s largest enterprise customers across the UK and Europe, with full accountability for retention, renewals and expansion. As a trusted adviser to their senior leaders, you’ll prove the measurable value of Hiya Connect and grow each account over time. You’ll work closely with Sales, Solutions Engineering, Product and Hiya’s leadership team.\n\nYou’ll need fluent English and business-level proficiency in at least one of French, Spanish or German, as you’ll manage many of your European accounts in those languages.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own 20–25 strategic enterprise accounts across the UK and Europe. You’ll be accountable for gross and net revenue retention, renewals and expansion.\n\n - Build executive relationships from Director to C-level, working across customer experience, contact centre, marketing, fraud, security and procurement.\n\n - Develop strategic account plans that map each customer’s objectives, success metrics, buying centres and whitespace into a clear growth roadmap.\n\n - Lead executive and quarterly business reviews that quantify return on investment (ROI), such as answer-rate uplift, contact-centre efficiency and fraud reduction, and agree next priorities.\n\n - Run complex renewals and multi-year negotiations covering pricing, contract structure, procurement, legal and security, and forecast them accurately in the CRM.\n\n - Partner with Sales and Solutions Engineering to find and close expansion across new business units, geographies, use cases and Hiya products.\n\n - Spot risk early through usage, health and relationship signals. Turn customer insight into clear input for Product, Engineering and Marketing.\n\n\nWHAT WE ARE LOOKING FOR\n\n - Typically 5+ years in customer success, strategic account management or enterprise account management at a B2B SaaS or technology company\n\n - Fluent English plus business-level proficiency in at least one of French, Spanish or German, with the confidence to lead executive conversations, renewals and commercial negotiations in that language\n\n - A track record of owning and growing large, complex enterprise accounts, including six- or seven-figure renewals and expansions against a net revenue retention (NRR) or quota target\n\n - Experience influencing senior executives and working through large organisations with many stakeholders\n\n - Strong commercial sense: you can build a value case, lead a negotiation and link product capabilities to a customer’s financial and operational outcomes\n\n - Experience creating and running strategic account plans and executive business reviews\n\n\nYOU’LL LIKELY STAND OUT IF YOU HAVE\n\n - Experience managing enterprise customers in regulated industries such as financial services, insurance, telecoms, utilities or healthcare, ideally across several European countries\n\n - A background in communications technology, CPaaS, contact-centre solutions, caller ID, fraud prevention or conversation intelligence\n\n - Working knowledge of UK and EU regulation on caller ID, spam and fraud\n\n - A record of turning customer feedback into product or go-to-market improvements\n\n\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\nEquity Compensation: ownership aligned with your impact and the company's growth\n\nWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"51a849dc-eac6-4f6c-9fe7-36164321ce75","title":"Director of Brand and Communications","department":"General Marketing ","team":"General Marketing ","employmentType":"FullTime","location":"Seattle, US","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-21T22:00:27.744+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Washington ","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/51a849dc-eac6-4f6c-9fe7-36164321ce75","applyUrl":"https://jobs.ashbyhq.com/hiya/51a849dc-eac6-4f6c-9fe7-36164321ce75/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
This year we rewrote our story from the ground up — who we are, why we matter, and where we're going. Now we need someone to take that story global and make Hiya the voice the world trusts on the future of the phone call.
This is the role where it all comes together. You'll own how the world sees Hiya: the press, the analysts, the stages, our social channels, and the creative that ties it into one unmistakable brand. And it's a story with real range. The same Hiya has to land with a network executive in Madrid deciding how to protect millions of subscribers from AI scams, a sales leader in Toronto whose team's calls keep going unanswered, and a mom in Ohio who just got a deepfake call pretending to be her son asking for money.
You'll lead our existing creative + events teams and PR agencies, you'll build, and you'll get your hands dirty. Organic social doesn't exist here yet. You'll write the strategy, find our voice, and ship the first posts yourself. This is a director role for someone who still loves doing the work.
Own the brand. Take the new narrative from slides to everywhere Hiya shows up, and set the visual and verbal identity so every touchpoint looks and sounds like one Hiya. Give teams what they need to stay on brand without asking permission.
Flex the story without breaking it. Work with product marketing to tell it right for each audience, then make it land in each country, with its own pains and language.
Set global PR strategy. Decide where we invest market by market, including how PR helps us break into new ones. Lead our agencies and keep the narrative owned in-house.
Turn our data into headlines. Make our annual State of the Call report the one reporters, analysts, and operators wait for, and keep a steady drumbeat of data stories by market.
Build analyst relations. Get Hiya in front of the analysts who shape how operators and businesses buy, and make sure they know our story cold.
Build organic social as a function, not just a channel. Grow our executives' voices, set guardrails with legal so the team can move fast, create ideas that travel across paid, owned, earned, and AI search, and turn what we hear into intel for product, sales, and PR.
Make Hiya a visible industry leader. Build the thought leadership and speaking program, prep spokespeople, and go after the keynotes and awards that put us at the center of voice security and AI fraud. Have a plan ready for when something goes sideways.
Make events count. With our global events manager, set the event strategy: which events matter for which audiences, how we show up, and how we measure presence and relationships, not just leads. Flagship moments like Mobile World Congress should feel unmistakably Hiya.
Build and lead the team. Coach and grow the team, run our agencies, and build a creative function that scales globally. Hire for where we're going.
Measure what matters: share of voice, coverage quality, analyst perception, and how brand, PR, and social move people from awareness to consideration. Use it to decide where to invest.
You've led brand and comms before. You have 10+ years in brand, communications, or PR at B2B tech companies, including leading teams and agencies across multiple countries.
A leader who still does the work. You set the strategy, then write the pitch, draft the post, and give the designer specific feedback yourself. You're as comfortable managing as you are doing.
A team builder. You've grown creative or comms teams from small to scaled.
A storyteller with taste. You can make telecom, AI, and fraud interesting enough that a reporter leans in, and you know great creative when you see it. B2B buzzwords make you wince.
Consistent without being rigid. You've kept a brand coherent across audiences, products, and countries, and you know when to flex and when to hold the line.
Strong across PR, analyst relations, and social. These are your core skills, not side projects. You have real media and analyst relationships, ideally in tech, telecom, or security, and you've turned social from a posting calendar into a real function.
Global by default. You've run comms across the US and Europe, and you know a story that works in New York can fall flat in Madrid.
Calm in a storm. You've handled issues and crisis comms and know how to protect trust when it counts.
Hands-on and experimental with AI. Our PMs are already vibe-coding fixes to production. You'll use AI daily to move faster and keep the quality bar high.
Comfortable on stage and in the room with executives, operators, and press.
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nThis year we rewrote our story from the ground up — who we are, why we matter, and where we're going. Now we need someone to take that story global and make Hiya the voice the world trusts on the future of the phone call.\n\nThis is the role where it all comes together. You'll own how the world sees Hiya: the press, the analysts, the stages, our social channels, and the creative that ties it into one unmistakable brand. And it's a story with real range. The same Hiya has to land with a network executive in Madrid deciding how to protect millions of subscribers from AI scams, a sales leader in Toronto whose team's calls keep going unanswered, and a mom in Ohio who just got a deepfake call pretending to be her son asking for money.\n\nYou'll lead our existing creative + events teams and PR agencies, you'll build, and you'll get your hands dirty. Organic social doesn't exist here yet. You'll write the strategy, find our voice, and ship the first posts yourself. This is a director role for someone who still loves doing the work.\n\n\nWHAT YOU'LL DO\n\n - Own the brand. Take the new narrative from slides to everywhere Hiya shows up, and set the visual and verbal identity so every touchpoint looks and sounds like one Hiya. Give teams what they need to stay on brand without asking permission.\n\n - Flex the story without breaking it. Work with product marketing to tell it right for each audience, then make it land in each country, with its own pains and language.\n\n - Set global PR strategy. Decide where we invest market by market, including how PR helps us break into new ones. Lead our agencies and keep the narrative owned in-house.\n\n - Turn our data into headlines. Make our annual State of the Call report the one reporters, analysts, and operators wait for, and keep a steady drumbeat of data stories by market.\n\n - Build analyst relations. Get Hiya in front of the analysts who shape how operators and businesses buy, and make sure they know our story cold.\n\n - Build organic social as a function, not just a channel. Grow our executives' voices, set guardrails with legal so the team can move fast, create ideas that travel across paid, owned, earned, and AI search, and turn what we hear into intel for product, sales, and PR.\n\n - Make Hiya a visible industry leader. Build the thought leadership and speaking program, prep spokespeople, and go after the keynotes and awards that put us at the center of voice security and AI fraud. Have a plan ready for when something goes sideways.\n\n - Make events count. With our global events manager, set the event strategy: which events matter for which audiences, how we show up, and how we measure presence and relationships, not just leads. Flagship moments like Mobile World Congress should feel unmistakably Hiya.\n\n - Build and lead the team. Coach and grow the team, run our agencies, and build a creative function that scales globally. Hire for where we're going.\n\n - Measure what matters: share of voice, coverage quality, analyst perception, and how brand, PR, and social move people from awareness to consideration. Use it to decide where to invest.\n\n\nWHAT WE ARE LOOKING FOR\n\n - You've led brand and comms before. You have 10+ years in brand, communications, or PR at B2B tech companies, including leading teams and agencies across multiple countries.\n\n - A leader who still does the work. You set the strategy, then write the pitch, draft the post, and give the designer specific feedback yourself. You're as comfortable managing as you are doing.\n\n - A team builder. You've grown creative or comms teams from small to scaled.\n\n - A storyteller with taste. You can make telecom, AI, and fraud interesting enough that a reporter leans in, and you know great creative when you see it. B2B buzzwords make you wince.\n\n - Consistent without being rigid. You've kept a brand coherent across audiences, products, and countries, and you know when to flex and when to hold the line.\n\n - Strong across PR, analyst relations, and social. These are your core skills, not side projects. You have real media and analyst relationships, ideally in tech, telecom, or security, and you've turned social from a posting calendar into a real function.\n\n - Global by default. You've run comms across the US and Europe, and you know a story that works in New York can fall flat in Madrid.\n\n - Calm in a storm. You've handled issues and crisis comms and know how to protect trust when it counts.\n\n - Hands-on and experimental with AI. Our PMs are already vibe-coding fixes to production. You'll use AI daily to move faster and keep the quality bar high.\n\n - Comfortable on stage and in the room with executives, operators, and press.\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\nEquity Compensation: ownership aligned with your impact and the company's growth\n\nWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"$183.3K – $251.5K • Offers Equity","scrapeableCompensationSalarySummary":"$183.3K - $251.5K","compensationTiers":[{"id":"58a2ea74-b0fc-4b79-aca2-6aae2ed90019","tierSummary":"$183.3K – $251.5K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"81d7923d-8132-4f0e-a7f3-5b58b2dea373","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"a0929bb1-7fb6-4a37-88fd-25a1680dfd38","summary":"$183.3K – $251.5K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":183300,"maxValue":251500}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":183300,"maxValue":251500}]}},{"id":"a6d1759c-5833-45ee-8972-55dfd57f518f","title":"Senior Web Marketing Manager","department":"General Marketing ","team":"General Marketing ","employmentType":"FullTime","location":"Seattle, US","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-28T20:47:39.470+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Washington ","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/a6d1759c-5833-45ee-8972-55dfd57f518f","applyUrl":"https://jobs.ashbyhq.com/hiya/a6d1759c-5833-45ee-8972-55dfd57f518f/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
Hiya is hiring a Senior Web Marketing Manager to define and lead how our marketing website shifts and scales in the era of an AI-enabled buyer’s journey. Buyers will increasingly meet Hiya through AI answers before they ever land on the site, and this role decides what our site becomes in that world. You’ll drive how Hiya’s web properties influence what buyers know, discover, and decide about Hiya on and off site, with a north star goal to deliver high quality conversions and sales pipeline.
This is a performance- and analytics-driven marketing role at the center of our demand engine. You'll translate positioning and campaign strategy into high-converting web experiences, own the conversion-rate-optimization program end to end, and make the website a measurable driver of qualified demand across every market we operate in.
You'll partner closely with our GTM Engineer, who owns the “how” of the website (platform, architecture, and technical build). You’ll own the “what and why” – roadmap, priorities, experience, discoverability, conversion, and localization.
We're looking for someone who understands buyer psychology and funnel performance as deeply as they understand web best practices. You work deeply with and alongside AI and have a strong curiosity and drive to incorporate new uses for AI into your workflow. You’re a marketer who is fluent with martech, obsessed with conversion, and able to lead cross-functional teams and agencies to a best-in-class website.
Website as a growth channel and the storefront of the Hiya narrative. Own and lead Hiya's website strategy & roadmap across the buyer journey and the KPIs that go with it: traffic growth, engagement, conversion rate, and pipeline contribution. In the near term, you’ll run a post-migration content audit and decide what we keep, consolidate, cut and expand upon to meet our 2027 goals.
Conversion-rate optimization & experimentation. Build and run the CRO program: develop hypotheses and testing roadmaps, run A/B tests and personalization, and continuously optimize top pages and full-funnel journeys to increase experimentation velocity. Own metrics definitions that inform our Amplitude instance.
Campaign & landing-page execution. Translate campaign and positioning strategy into compelling landing pages and web experiences, and work with engineering to build the page systems that let demand and audience marketing teams deploy campaigns quickly.
UX, messaging & experience quality. Champion best-in-class mobile and desktop experiences, messaging clarity, accessibility, and Core Web Vitals / performance standards.
SEO/GEO. Own SEO & GEO strategy, in partnership with the content team for inputs to content strategy and implementation. Own keyword targets and global search and AI visibility monitoring mechanisms. Partner with GTM Engineer on performance and technical needs and recommend where outside support or tooling would help.
Multi-market localization. Own website localization and regional performance across global markets, and build scalable localization workflows within Sanity in partnership with localization manager.
Web analytics & attribution. Build reporting that ties web performance to pipeline, with a close partnership with GTM Engineering to implement and maintain event tracking, tagging, and web attribution to keep the data trustworthy.
Cross-functional partnership. Partner with the growth/GTM engineer on platform architecture and technical delivery, and with Demand Gen, PMM, Product, and Design to align the website with launches, campaigns, and pipeline priorities.
5-7 years in website marketing, digital/growth marketing, or web conversion management, ideally in B2B SaaS
Proven track record running CRO and experimentation (A/B testing) programs tied to conversion and pipeline
Hands-on experience with a modern martech stack — CMS (Sanity or comparable), Google Analytics 4, Google Tag Manager, Google Search Console, Amplitude, HubSpot
In-depth understanding of SEO / SEM, with technical SEO and performance optimization experience. Deep curiosity for and familiarity with GEO / AEO and how discoverability is evolving across AI answer engines.
Web analytics and attribution fluency, with the ability to connect web performance to CRM and pipeline
Working proficiency with HTML, CSS, and JavaScript for on-page edits, QA, and collaboration with engineering (this is a marketing role, not a frontend engineering role)
Strong web design and UX sensibility across mobile and desktop
Experience with localization tools (e.g., Weglot, Smartling, Welocalize) and building multi-language, multi-region web properties
Creativity and resourcefulness, with proven consultative leadership across cross-functional teams and agencies
Are performance- and analytics-driven, and obsessed with conversion
Care deeply about the future of the web and customer experience – what do the websites of the AI-enabled future (and present) need to do, and how can Hiya lead?
Can translate brand and positioning into web experiences that convert
Think in systems — building reusable page frameworks that let other teams move fast
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nHiya is hiring a Senior Web Marketing Manager to define and lead how our marketing website shifts and scales in the era of an AI-enabled buyer’s journey. Buyers will increasingly meet Hiya through AI answers before they ever land on the site, and this role decides what our site becomes in that world. You’ll drive how Hiya’s web properties influence what buyers know, discover, and decide about Hiya on and off site, with a north star goal to deliver high quality conversions and sales pipeline.\n\nThis is a performance- and analytics-driven marketing role at the center of our demand engine. You'll translate positioning and campaign strategy into high-converting web experiences, own the conversion-rate-optimization program end to end, and make the website a measurable driver of qualified demand across every market we operate in.\n\nYou'll partner closely with our GTM Engineer, who owns the “how” of the website (platform, architecture, and technical build). You’ll own the “what and why” – roadmap, priorities, experience, discoverability, conversion, and localization. \n\nWe're looking for someone who understands buyer psychology and funnel performance as deeply as they understand web best practices. You work deeply with and alongside AI and have a strong curiosity and drive to incorporate new uses for AI into your workflow. You’re a marketer who is fluent with martech, obsessed with conversion, and able to lead cross-functional teams and agencies to a best-in-class website.\n\n\nWHAT YOU'LL DO\n\n - Website as a growth channel and the storefront of the Hiya narrative. Own and lead Hiya's website strategy & roadmap across the buyer journey and the KPIs that go with it: traffic growth, engagement, conversion rate, and pipeline contribution. In the near term, you’ll run a post-migration content audit and decide what we keep, consolidate, cut and expand upon to meet our 2027 goals.\n\n - Conversion-rate optimization & experimentation. Build and run the CRO program: develop hypotheses and testing roadmaps, run A/B tests and personalization, and continuously optimize top pages and full-funnel journeys to increase experimentation velocity. Own metrics definitions that inform our Amplitude instance.\n\n - Campaign & landing-page execution. Translate campaign and positioning strategy into compelling landing pages and web experiences, and work with engineering to build the page systems that let demand and audience marketing teams deploy campaigns quickly.\n\n - UX, messaging & experience quality. Champion best-in-class mobile and desktop experiences, messaging clarity, accessibility, and Core Web Vitals / performance standards.\n\n - SEO/GEO. Own SEO & GEO strategy, in partnership with the content team for inputs to content strategy and implementation. Own keyword targets and global search and AI visibility monitoring mechanisms. Partner with GTM Engineer on performance and technical needs and recommend where outside support or tooling would help. \n\n - Multi-market localization. Own website localization and regional performance across global markets, and build scalable localization workflows within Sanity in partnership with localization manager. \n\n - Web analytics & attribution. Build reporting that ties web performance to pipeline, with a close partnership with GTM Engineering to implement and maintain event tracking, tagging, and web attribution to keep the data trustworthy. \n\n - Cross-functional partnership. Partner with the growth/GTM engineer on platform architecture and technical delivery, and with Demand Gen, PMM, Product, and Design to align the website with launches, campaigns, and pipeline priorities.\n\n\nWHAT WE ARE LOOKING FOR\n\n - 5-7 years in website marketing, digital/growth marketing, or web conversion management, ideally in B2B SaaS\n\n - Proven track record running CRO and experimentation (A/B testing) programs tied to conversion and pipeline\n\n - Hands-on experience with a modern martech stack — CMS (Sanity or comparable), Google Analytics 4, Google Tag Manager, Google Search Console, Amplitude, HubSpot\n\n - In-depth understanding of SEO / SEM, with technical SEO and performance optimization experience. Deep curiosity for and familiarity with GEO / AEO and how discoverability is evolving across AI answer engines. \n\n - Web analytics and attribution fluency, with the ability to connect web performance to CRM and pipeline\n\n - Working proficiency with HTML, CSS, and JavaScript for on-page edits, QA, and collaboration with engineering (this is a marketing role, not a frontend engineering role)\n\n\nYOU’LL LIKELY STAND OUT IF YOU HAVE\n\n - Strong web design and UX sensibility across mobile and desktop\n\n - Experience with localization tools (e.g., Weglot, Smartling, Welocalize) and building multi-language, multi-region web properties\n\n - Creativity and resourcefulness, with proven consultative leadership across cross-functional teams and agencies\n\n - Are performance- and analytics-driven, and obsessed with conversion\n\n - Care deeply about the future of the web and customer experience – what do the websites of the AI-enabled future (and present) need to do, and how can Hiya lead? \n\n - Can translate brand and positioning into web experiences that convert\n\n - Think in systems — building reusable page frameworks that let other teams move fast\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\nEquity Compensation: ownership aligned with your impact and the company's growth\n\nWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"$123.5K – $175K • Offers Equity","scrapeableCompensationSalarySummary":"$123.5K - $175K","compensationTiers":[{"id":"071bc90a-5526-4dcb-8836-d254179a8ad2","tierSummary":"$123.5K – $175K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"0c07b799-8d99-4c21-82e5-33857bd1574c","summary":"$123.5K – $175K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":123500,"maxValue":175000},{"id":"c2ed2d28-97d7-4566-af28-335d152c5582","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":123500,"maxValue":175000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"1bf34fa6-87fc-4909-b64b-de78d5542b1d","title":"Senior Content Strategist","department":"General Marketing ","team":"General Marketing ","employmentType":"FullTime","location":"Seattle, US","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-28T21:13:49.004+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Washington ","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/1bf34fa6-87fc-4909-b64b-de78d5542b1d","applyUrl":"https://jobs.ashbyhq.com/hiya/1bf34fa6-87fc-4909-b64b-de78d5542b1d/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
Hiya is hiring a Senior Content Strategist to own how we use content to reach, engage, and convert buyers across our markets and audiences. You'll own the strategy and the craft. You'll decide what we publish and why, then write and edit the pieces that matter most yourself. You'll work across product marketing, sales, demand generation, and our audience teams to turn what we know about customers into content that earns attention and moves pipeline.
Because so much discovery now happens through search engines and AI answer platforms, a core part of the job is making sure Hiya's content is what gets found and cited. You'll write and structure what we publish so it's clear, credible, and legible to both the people and the machines doing the reading. We want you to have a strong point of view on content for humans vs. content for machines, and when those should be different things.
This is a senior individual-contributor role for someone who wants to build a content function, not inherit one. You geek out on AI and what’s new in content, and taking big bold swings excites you.
Set Hiya's content strategy across the full funnel, from the category and thought-leadership work that builds awareness to the conversion and campaign assets that drive pipeline. Ground it in customer and sales insight, product positioning, and how search and AI-driven discovery are shifting.
Write and edit Hiya's pillar content yourself, including our annual State of the Call survey. You’ll own long-form reports, cornerstone web pages, video scripts, and the assets campaigns depend on.
Make Hiya easy to find and cite, in partnership with Web Manager and GTM Engineering. Write and structure content for discoverability across search and AI answer engines.
Build an AI-native content engine across briefs, drafting, localization, editorial standards, refresh cycles, and distribution. Build AI workflows the rest of the team can use to democratize content creation at scale.
Create the assets that fuel the promotional layer, including email, organic social, and paid copy. This means atomizing larger pieces for these venues and editing for message, voice, and clarity.
Report on what content is doing. Track engagement and its contribution to pipeline, turn the numbers into decisions about what to create next, and share results and direction with marketing leadership. You'll manage this work in tools like Asana.
5 to 7 years in content strategy or content marketing, as a senior individual contributor
A demonstrated record of building full-funnel content programs that generate demand and pipeline, not just output
Excellent hands-on writing and editing across a wide range, from long-form and technical pieces to short promotional copy
A solid grounding in SEO fundamentals and what makes content discoverable: structure, keyword strategy, internal linking, and measuring whether it worked
A hands-on habit of using AI to produce better content faster, with the judgment to keep quality high
Multi-market, localized, or regulated content experience
Some exposure to GEO and AI-search discoverability, and real curiosity about how buyers are moving from search results to AI answers. We don't expect deep expertise in something this new; we expect a strong strategist who will own learning it.
A background in B2B technology, or writing for technical, enterprise, or regulated buyers
Fluency in content workflow tools such as Asana
A history of bringing work in-house that used to be outsourced, and directing agencies or contractors where needed
Comfort presenting to and aligning senior stakeholders, and a data-informed approach to strategy
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nHiya is hiring a Senior Content Strategist to own how we use content to reach, engage, and convert buyers across our markets and audiences. You'll own the strategy and the craft. You'll decide what we publish and why, then write and edit the pieces that matter most yourself. You'll work across product marketing, sales, demand generation, and our audience teams to turn what we know about customers into content that earns attention and moves pipeline.\n\nBecause so much discovery now happens through search engines and AI answer platforms, a core part of the job is making sure Hiya's content is what gets found and cited. You'll write and structure what we publish so it's clear, credible, and legible to both the people and the machines doing the reading. We want you to have a strong point of view on content for humans vs. content for machines, and when those should be different things.\n\nThis is a senior individual-contributor role for someone who wants to build a content function, not inherit one. You geek out on AI and what’s new in content, and taking big bold swings excites you. \n\n\nWHAT YOU'LL DO\n\n - Set Hiya's content strategy across the full funnel, from the category and thought-leadership work that builds awareness to the conversion and campaign assets that drive pipeline. Ground it in customer and sales insight, product positioning, and how search and AI-driven discovery are shifting.\n\n - Write and edit Hiya's pillar content yourself, including our annual State of the Call survey. You’ll own long-form reports, cornerstone web pages, video scripts, and the assets campaigns depend on.\n\n - Make Hiya easy to find and cite, in partnership with Web Manager and GTM Engineering. Write and structure content for discoverability across search and AI answer engines.\n\n - Build an AI-native content engine across briefs, drafting, localization, editorial standards, refresh cycles, and distribution. Build AI workflows the rest of the team can use to democratize content creation at scale.\n\n - Create the assets that fuel the promotional layer, including email, organic social, and paid copy. This means atomizing larger pieces for these venues and editing for message, voice, and clarity.\n\n - Report on what content is doing. Track engagement and its contribution to pipeline, turn the numbers into decisions about what to create next, and share results and direction with marketing leadership. You'll manage this work in tools like Asana.\n\n\nWHAT WE ARE LOOKING FOR\n\n - 5 to 7 years in content strategy or content marketing, as a senior individual contributor\n\n - A demonstrated record of building full-funnel content programs that generate demand and pipeline, not just output\n\n - Excellent hands-on writing and editing across a wide range, from long-form and technical pieces to short promotional copy\n\n - A solid grounding in SEO fundamentals and what makes content discoverable: structure, keyword strategy, internal linking, and measuring whether it worked\n\n - A hands-on habit of using AI to produce better content faster, with the judgment to keep quality high\n\n - Multi-market, localized, or regulated content experience\n\n\nYOU’LL LIKELY STAND OUT IF YOU HAVE\n\n - Some exposure to GEO and AI-search discoverability, and real curiosity about how buyers are moving from search results to AI answers. We don't expect deep expertise in something this new; we expect a strong strategist who will own learning it.\n\n - A background in B2B technology, or writing for technical, enterprise, or regulated buyers\n\n - Fluency in content workflow tools such as Asana\n\n - A history of bringing work in-house that used to be outsourced, and directing agencies or contractors where needed\n\n - Comfort presenting to and aligning senior stakeholders, and a data-informed approach to strategy\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\nEquity Compensation: ownership aligned with your impact and the company's growth\n\nWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"$134.5K – $185K • Offers Equity","scrapeableCompensationSalarySummary":"$134.5K - $185K","compensationTiers":[{"id":"3a569823-497b-452e-ad6c-ae28f6e086bd","tierSummary":"$134.5K – $185K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"173aa011-67c9-4234-82e1-025d99e66b6d","summary":"$134.5K – $185K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":134500,"maxValue":185000},{"id":"e4b3e7ac-020e-4094-94dd-67e11f51173d","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":134500,"maxValue":185000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"7a8abd77-dcda-4e61-aa99-a80960ed3514","title":"Demand Generation Manager ","department":"General Marketing ","team":"General Marketing ","employmentType":"FullTime","location":"Seattle, US","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-28T20:24:05.528+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Washington ","addressCountry":"United States","addressLocality":"Seattle"}},"jobUrl":"https://jobs.ashbyhq.com/hiya/7a8abd77-dcda-4e61-aa99-a80960ed3514","applyUrl":"https://jobs.ashbyhq.com/hiya/7a8abd77-dcda-4e61-aa99-a80960ed3514/application","descriptionHtml":"At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
Hiya is seeking a Demand Generation Manager to lead full-funnel marketing programs that drive pipeline and revenue growth across our global enterprise and telecom segments. You’ll own the strategy, execution, and measurement of Hiya’s paid, digital, and campaign operations, ensuring every marketing dollar creates measurable impact.
You’ll connect channels, data, and insights to build a predictable demand engine that enables smarter investment, stronger alignment, and faster growth. You’ll partner closely with Product Marketing, Sales, and external agencies to deliver integrated campaigns that convert interest into opportunities.
You’re an analytical, creative marketer who likes to roll up your sleeves and find new ways to meet marketing and sales targets. You care deeply about both the numbers and connecting with the humans inside each audience segment. You’re excited for how AI has transformed your way of working and look for new opportunities to build with AI every day.
Pipeline strategy: Own the demand generation strategy to hit Hiya’s pipeline targets in focus regions.
Campaign execution: Build and run integrated campaigns that combine paid media, content, and web experiences to create qualified pipeline across segments and regions.
Target account lists and segmentation: Define and update target account lists, and build strategic segments for differentiated messaging and retargeting
Performance optimization: Use data and experimentation to improve conversion rates, ROI, and marketing efficiency across the funnel.
Testing & Experimentation: Maintain a dedicated test pool of channels and programs that are being evaluated for potential scale. Define time parameters and success metrics with clear guidelines for when to scale and when to cut.
Attribution and reporting: Own Hiya’s ROI reporting, connecting spend to pipeline and revenue through clear, consistent reporting.
Agency management: Partner with demand agency to optimize budget allocation, creative testing, and media performance.
4-6 years in demand generation, growth marketing, or performance marketing for a B2B SaaS company
Proven success driving measurable pipeline and ARR through multi-channel campaigns
Ability to translate data into strategy, and strategy into cross-functional action
Documented experience building AI tools to enable or augment demand workflows; curiosity for where AI can support a fast-growing demand function
Deep understanding of digital acquisition (Google, LinkedIn, Programmatic) and funnel analytics
Strong eye for ad creative, with experience providing clear creative briefs and constructive feedback
Hands-on comfort with Salesforce, HubSpot, and analytics tools
Strong project management and prioritization skills in fast-moving environments
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth
We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
","descriptionPlain":"ABOUT HIYA\n\nAt Hiya, we’re making business calls more trusted, useful, and effective.\n\nVoice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.\n\nHiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.\n\nThis role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.\n\n\nABOUT THE ROLE\n\nHiya is seeking a Demand Generation Manager to lead full-funnel marketing programs that drive pipeline and revenue growth across our global enterprise and telecom segments. You’ll own the strategy, execution, and measurement of Hiya’s paid, digital, and campaign operations, ensuring every marketing dollar creates measurable impact. \n\nYou’ll connect channels, data, and insights to build a predictable demand engine that enables smarter investment, stronger alignment, and faster growth. You’ll partner closely with Product Marketing, Sales, and external agencies to deliver integrated campaigns that convert interest into opportunities.\n\nYou’re an analytical, creative marketer who likes to roll up your sleeves and find new ways to meet marketing and sales targets. You care deeply about both the numbers and connecting with the humans inside each audience segment. You’re excited for how AI has transformed your way of working and look for new opportunities to build with AI every day. \n\n \n\n\nWHAT YOU'LL DO\n\n - Pipeline strategy: Own the demand generation strategy to hit Hiya’s pipeline targets in focus regions. \n\n - Campaign execution: Build and run integrated campaigns that combine paid media, content, and web experiences to create qualified pipeline across segments and regions.\n\n - Target account lists and segmentation: Define and update target account lists, and build strategic segments for differentiated messaging and retargeting \n\n - Performance optimization: Use data and experimentation to improve conversion rates, ROI, and marketing efficiency across the funnel. \n\n - Testing & Experimentation: Maintain a dedicated test pool of channels and programs that are being evaluated for potential scale. Define time parameters and success metrics with clear guidelines for when to scale and when to cut. \n\n - Attribution and reporting: Own Hiya’s ROI reporting, connecting spend to pipeline and revenue through clear, consistent reporting.\n\n - Agency management: Partner with demand agency to optimize budget allocation, creative testing, and media performance. \n\n \n\n\nWHAT WE ARE LOOKING FOR\n\n - 4-6 years in demand generation, growth marketing, or performance marketing for a B2B SaaS company\n\n - Proven success driving measurable pipeline and ARR through multi-channel campaigns\n\n - Ability to translate data into strategy, and strategy into cross-functional action \n\n - Documented experience building AI tools to enable or augment demand workflows; curiosity for where AI can support a fast-growing demand function \n\n - Deep understanding of digital acquisition (Google, LinkedIn, Programmatic) and funnel analytics\n\n\nYOU’LL LIKELY STAND OUT IF YOU HAVE\n\n - Strong eye for ad creative, with experience providing clear creative briefs and constructive feedback \n\n - Hands-on comfort with Salesforce, HubSpot, and analytics tools\n\n - Strong project management and prioritization skills in fast-moving environments\n\n\nHOW WE WORK\n\nHiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.\n\nWe work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.\n\nYou'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.\n\nEvery team member at Hiya is expected to live our core values:\n\n - Serve, our customers and partners by holding a high bar for trust and quality\n\n - Own, share in success and open up to failures\n\n - Lead, listen, show up with a point of view but commit entirely once a decision has been made\n\n - Improve, even if it means changing course or contradicting ourselves\n\n - Do, rather than observe\n\n\nHOW WE INVEST IN YOU\n\nCompensation & Ownership\nEquity Compensation: ownership aligned with your impact and the company's growth\n\nWe offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.\n\n \n\n\nCOME WORK WITH US!\n\nWe're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.\n\nWe've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!\n\n\n\nHiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.","compensation":{"compensationTierSummary":"$142,230 – $191,250 • Offers Equity","scrapeableCompensationSalarySummary":"$142,230 - $191,250","compensationTiers":[{"id":"acef3dca-2b80-4709-b9c4-5fd9d0692315","tierSummary":"$142,230 – $191,250 • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"65769572-d111-4bd1-b6b0-ce5f7fb08e9d","summary":"$142,230 – $191,250","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":142230,"maxValue":191250},{"id":"6d4eec69-afd5-4f21-b374-d01b3e3f49f7","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":142230,"maxValue":191250},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}}],"apiVersion":"1"}