Travel Operations Specialist
About the Role
Hopper's Travel Operations Specialists sit at the intersection of customer advocacy and operational expertise — the go-to resource for CS teams and travellers navigating complex, high-stakes situations. In this role, you'll own escalation management across air, hotel, fulfillment, and rapid response channels, ensuring every customer interaction upholds the trust and loyalty Hopper is built on. It's a role that demands deep travel knowledge, sharp judgment, and a genuine commitment to getting the right outcome for every user.
What would your day-to-day look like
Document and manage internal escalations, acting as the primary intake representative for incidents and drafting SOPs to prevent recurring disruptions
Monitor multiple queues simultaneously — from automation errors to same-day voids and cancellations — adjusting priorities in real time as conditions shift
Interpret travel advisories and coordinate workflows that process high volumes of schedule changes driven by disruptions or disasters
Communicate directly with airlines, hotel providers, HTS partners, and Hopper customers via phone, email, and chat to gather the information needed to resolve escalated concerns
Service complex bookings — including net fares, multi-ticket itineraries, and commission-based arrangements — often within the same PNR
Support Hopper-specific products like Cancel for Any Reason and Price Freeze, applying sound judgment to unconventional scenarios
Go beyond the playbook when needed — if a customer needs something you haven't handled before, you find a way
An ideal candidate has
At least 3 years of experience in a customer-facing or back-of-house airline or travel agency role
Hands-on proficiency with native Sabre as primary GDS, with working knowledge of Amadeus and Travelport (Apollo)
Solid understanding of fares, airline contracts, ticketing rules and regulations, and NDC/portal-based products
Strong written and spoken English communication skills; French bilingualism (CEFR B2+) is a meaningful asset
Familiarity with ticketing procedures across air, hotel, and ground transportation
North American geography knowledge, with the ability to apply it to real booking and routing decisions
The composure and empathy to handle difficult customer conversations professionally under pressure
A learning mindset — you treat new challenges as opportunities and actively seek to grow your expertise
Preferred: 3+ years at a leisure or corporate travel agency, with experience in complex exchanges, refunds, and both domestic and international reservations
Perks and benefits of working with us:
Well-funded and proven startup with large ambitions, competitive salary.
Hopper covers 100% of the cost for employees, and up to two dependents, for employer sponsored health insurances.
Hopper covers 100% of premiums for supplemental accident and life liability insurances, to provide benefits for you and your loved ones from day one.
Unlimited PTO.
Hopper provides a monthly allowance to assist with costs of internet utility.
Hopper provides the 13th month salary for PHL employees in the month of December.
Carrot Cash travel stipend.
Hopper will apply the De Minimis benefit for dependent medical, rice subsidy, uniform/clothing, medical assistance and laundry allowances.
Entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.
More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.
Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-REMOTE
","descriptionPlain":"Travel Operations Specialist\n\nAbout the Role\n\nHopper's Travel Operations Specialists sit at the intersection of customer advocacy and operational expertise — the go-to resource for CS teams and travellers navigating complex, high-stakes situations. In this role, you'll own escalation management across air, hotel, fulfillment, and rapid response channels, ensuring every customer interaction upholds the trust and loyalty Hopper is built on. It's a role that demands deep travel knowledge, sharp judgment, and a genuine commitment to getting the right outcome for every user.\n\nWhat would your day-to-day look like\n\n - Document and manage internal escalations, acting as the primary intake representative for incidents and drafting SOPs to prevent recurring disruptions\n\n - Monitor multiple queues simultaneously — from automation errors to same-day voids and cancellations — adjusting priorities in real time as conditions shift\n\n - Interpret travel advisories and coordinate workflows that process high volumes of schedule changes driven by disruptions or disasters\n\n - Communicate directly with airlines, hotel providers, HTS partners, and Hopper customers via phone, email, and chat to gather the information needed to resolve escalated concerns\n\n - Service complex bookings — including net fares, multi-ticket itineraries, and commission-based arrangements — often within the same PNR\n\n - Support Hopper-specific products like Cancel for Any Reason and Price Freeze, applying sound judgment to unconventional scenarios\n\n - Go beyond the playbook when needed — if a customer needs something you haven't handled before, you find a way\n\nAn ideal candidate has\n\n - At least 3 years of experience in a customer-facing or back-of-house airline or travel agency role\n\n - Hands-on proficiency with native Sabre as primary GDS, with working knowledge of Amadeus and Travelport (Apollo)\n\n - Solid understanding of fares, airline contracts, ticketing rules and regulations, and NDC/portal-based products\n\n - Strong written and spoken English communication skills; French bilingualism (CEFR B2+) is a meaningful asset\n\n - Familiarity with ticketing procedures across air, hotel, and ground transportation\n\n - North American geography knowledge, with the ability to apply it to real booking and routing decisions\n\n - The composure and empathy to handle difficult customer conversations professionally under pressure\n\n - A learning mindset — you treat new challenges as opportunities and actively seek to grow your expertise\n\n - Preferred: 3+ years at a leisure or corporate travel agency, with experience in complex exchanges, refunds, and both domestic and international reservations\n\n\nPerks and benefits of working with us:\n\n - Well-funded and proven startup with large ambitions, competitive salary.\n\n - Hopper covers 100% of the cost for employees, and up to two dependents, for employer sponsored health insurances.\n\n - Hopper covers 100% of premiums for supplemental accident and life liability insurances, to provide benefits for you and your loved ones from day one.\n\n - Unlimited PTO.\n\n - Hopper provides a monthly allowance to assist with costs of internet utility.\n\n - Hopper provides the 13th month salary for PHL employees in the month of December.\n\n - Carrot Cash travel stipend.\n\n - Hopper will apply the De Minimis benefit for dependent medical, rice subsidy, uniform/clothing, medical assistance and laundry allowances.\n\n - Entrepreneurial culture where pushing limits and taking risks is everyday business.\n\n - Open communication with management and company leadership.\n\n - Small, dynamic teams = massive impact.\n\n \n\nMore about Hopper\n\nAt Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.\n\n \n\nThe Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.\n\n \n\nWhile everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.\n\n \n\nThrough HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.\n\n \n\nHere are just a few stats that demonstrate the company’s recent growth:\n\n \n\nBillions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.\n\n \n\nOur fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.\n\n \n\nAlmost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.\n\n \n\nGiven the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.\n\n \n\nThrough HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.\n\n \n\nHopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.\n\n \n\nHopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.\n\n \n\nCome take off with us!\n\n \n\n#LI-REMOTE"},{"id":"37c6d60e-1bd3-4b11-a8e4-25d06df752fc","title":"Principal Product Manager, HTS API Marketplace","department":"Travel Tech","team":"Product Management","employmentType":"FullTime","location":"US - Remote","secondaryLocations":[{"location":"New York - Remote","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}}},{"location":"Austin - Remote","address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}}},{"location":"Washington D.C. - Remote","address":{"postalAddress":{"addressRegion":"District of Columbia","addressCountry":"United States","addressLocality":"Washington DC"}}},{"location":"California - Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States"}}},{"location":"Seattle - Remote","address":{"postalAddress":{"addressRegion":"Washington","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"Chicago - Remote","address":{"postalAddress":{"addressRegion":"Illinois","addressCountry":"United States","addressLocality":"Chicago"}}}],"publishedAt":"2026-04-28T19:01:33.578+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/hopper/37c6d60e-1bd3-4b11-a8e4-25d06df752fc","applyUrl":"https://jobs.ashbyhq.com/hopper/37c6d60e-1bd3-4b11-a8e4-25d06df752fc/application","descriptionHtml":"About the Role
We are seeking an exceptional Principal Product Manager to build the HTS API Marketplace — the commercial and developer-facing layer through which enterprise partners access Hopper's lodging and cars capabilities.
This is a true 0-to-1 role. You will be the person who defines what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business. The underlying technical capabilities — connectivity orchestration, pricing and sort, content mapping, the extranet — are owned by dedicated capability teams. Your job is to work closely with those PMs to understand, package, and commercially expose those capabilities as coherent, enterprise-grade API products.
We expect this PM to move fast and build scrappily. You should be comfortable using AI tools and vibe coding to prototype workflows, mock APIs, and test partner experiences before handing off to engineering. The best candidate will reach for a prototype before a PRD.
You will partner with Engineering, Data Science, Commercial, Finance, and Supply — and coordinate tightly with other PMs across the organization — to bring the marketplace from concept to a revenue-generating platform.
This is a fully remote role.
What would your day-to-day look like:
Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content & Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.
Coordinate with capability PMs — who own the underlying technical systems — to understand each capability's roadmap, constraints, and customization surface, and translate that into externally-consumable API products.
Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.
Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.
Use AI tools and rapid prototyping to test ideas quickly — mock API responses, prototype partner portals, simulate pricing and ranking configurations — before committing engineering resources.
Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.
Own the marketplace revenue P&L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.
An ideal candidate has:
7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.
Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.
AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties. You have built working demos, mockups, or proof-of-concepts using AI before handing work to engineering.
Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.
Ability to coordinate effectively across multiple product teams — you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.
Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.
Strong fluency with SQL and large-scale transactional or operational datasets.
Exceptional written and verbal communication, including the ability to write crisp API and product documentation.
Bonus:
Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.
Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).
Prior experience in Engineering, Data Science, or a technical role.
Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.
Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
Unlimited PTO.
Carrot Cash travel stipend.
Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
Please ask us about our very generous parental leave, much above industry standards!.
Entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.
100% employer paid Medical, Dental and Vision coverage for employees.
Access to Disability & Life insurance.
Health Reimbursement Account (HRA).
DCA/ FSA and access to 401k plan.
More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.
Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-REMOTE
","descriptionPlain":"About the Role\n\nWe are seeking an exceptional Principal Product Manager to build the HTS API Marketplace — the commercial and developer-facing layer through which enterprise partners access Hopper's lodging and cars capabilities.\n\n\nThis is a true 0-to-1 role. You will be the person who defines what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business. The underlying technical capabilities — connectivity orchestration, pricing and sort, content mapping, the extranet — are owned by dedicated capability teams. Your job is to work closely with those PMs to understand, package, and commercially expose those capabilities as coherent, enterprise-grade API products.\n\n\nWe expect this PM to move fast and build scrappily. You should be comfortable using AI tools and vibe coding to prototype workflows, mock APIs, and test partner experiences before handing off to engineering. The best candidate will reach for a prototype before a PRD.\n\n\nYou will partner with Engineering, Data Science, Commercial, Finance, and Supply — and coordinate tightly with other PMs across the organization — to bring the marketplace from concept to a revenue-generating platform.\n\n\nThis is a fully remote role.\n\n\nWhat would your day-to-day look like:\n\n - Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content & Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.\n\n - Coordinate with capability PMs — who own the underlying technical systems — to understand each capability's roadmap, constraints, and customization surface, and translate that into externally-consumable API products.\n\n - Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.\n\n - Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.\n\n - Use AI tools and rapid prototyping to test ideas quickly — mock API responses, prototype partner portals, simulate pricing and ranking configurations — before committing engineering resources.\n\n - Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.\n\n - Own the marketplace revenue P&L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.\n \n\nAn ideal candidate has:\n\n - 7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.\n\n - Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.\n\n - AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties. You have built working demos, mockups, or proof-of-concepts using AI before handing work to engineering.\n\n - Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.\n\n - Ability to coordinate effectively across multiple product teams — you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.\n\n - Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.\n\n - Strong fluency with SQL and large-scale transactional or operational datasets.\n\n - Exceptional written and verbal communication, including the ability to write crisp API and product documentation.\n\nBonus:\n\n - Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.\n\n - Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).\n\n - Prior experience in Engineering, Data Science, or a technical role.\n\n - Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.\n \n\n\nPERKS & BENEFITS OF WORKING WITH US:\n\n\n\n - Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.\n\n - Unlimited PTO.\n\n - Carrot Cash travel stipend.\n\n - Access to co-working space on demand through FlexDesk AND Work-from-home stipend.\n\n - Please ask us about our very generous parental leave, much above industry standards!.\n\n - Entrepreneurial culture where pushing limits and taking risks is everyday business.\n\n - Open communication with management and company leadership.\n\n - Small, dynamic teams = massive impact.\n\n - 100% employer paid Medical, Dental and Vision coverage for employees.\n\n - Access to Disability & Life insurance.\n\n - Health Reimbursement Account (HRA).\n\n - DCA/ FSA and access to 401k plan.\n\n\n\nMore about Hopper\n\nAt Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.\n\n\n\nThe Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.\n\n\n\nWhile everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.\n\n\n\nThrough HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.\n\nHere are just a few stats that demonstrate the company’s recent growth:\n\n\n\nBillions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.\n\n\n\nOur fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.\n\n\n\nAlmost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.\n\n\n\nGiven the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.\n\n\n\nThrough HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.\n\n\n\nHopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.\n\n\n\nHopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.\n\nCome take off with us!\n\n\n\n#LI-REMOTE\n\n"},{"id":"1546aad3-dfde-4a94-bc30-52f0a0f84330","title":"Principal Product Manager, HTS API Marketplace","department":"Travel Tech","team":"Product Management","employmentType":"FullTime","location":"Brazil - Remote","secondaryLocations":[{"location":"Rio de Janeiro - Remote","address":{"postalAddress":{"addressRegion":"Rio de Janeiro","addressCountry":"Brazil","addressLocality":"Rio de Janeiro"}}},{"location":"Curitiba - Remote","address":{"postalAddress":{"addressRegion":"Paraná","addressCountry":"Brazil","addressLocality":"Curitiba"}}},{"location":"São Paulo - Remote","address":{"postalAddress":{"addressRegion":"São Paulo","addressCountry":"Brazil","addressLocality":"São Paulo"}}}],"publishedAt":"2026-04-28T19:01:52.457+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Brazil"}},"jobUrl":"https://jobs.ashbyhq.com/hopper/1546aad3-dfde-4a94-bc30-52f0a0f84330","applyUrl":"https://jobs.ashbyhq.com/hopper/1546aad3-dfde-4a94-bc30-52f0a0f84330/application","descriptionHtml":"About the Role
We are seeking an exceptional Principal Product Manager to build the HTS API Marketplace — the commercial and developer-facing layer through which enterprise partners access Hopper's lodging and cars capabilities.
This is a true 0-to-1 role. You will be the person who defines what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business. The underlying technical capabilities — connectivity orchestration, pricing and sort, content mapping, the extranet — are owned by dedicated capability teams. Your job is to work closely with those PMs to understand, package, and commercially expose those capabilities as coherent, enterprise-grade API products.
We expect this PM to move fast and build scrappily. You should be comfortable using AI tools and vibe coding to prototype workflows, mock APIs, and test partner experiences before handing off to engineering. The best candidate will reach for a prototype before a PRD.
You will partner with Engineering, Data Science, Commercial, Finance, and Supply — and coordinate tightly with other PMs across the organization — to bring the marketplace from concept to a revenue-generating platform.
This is a fully remote role.
Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content & Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.
Coordinate with capability PMs — who own the underlying technical systems — to understand each capability's roadmap, constraints, and customization surface, and translate that into externally-consumable API products.
Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.
Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.
Use AI tools and rapid prototyping to test ideas quickly — mock API responses, prototype partner portals, simulate pricing and ranking configurations — before committing engineering resources.
Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.
Own the marketplace revenue P&L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.
Qualifications
7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.
Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.
AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties. You have built working demos, mockups, or proof-of-concepts using AI before handing work to engineering.
Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.
Ability to coordinate effectively across multiple product teams — you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.
Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.
Strong fluency with SQL and large-scale transactional or operational datasets.
Exceptional written and verbal communication, including the ability to write crisp API and product documentation.
Bonus:
Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.
Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).
Prior experience in Engineering, Data Science, or a technical role.
Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
Hopper will offer and cover 100% of employee premiums for private Major & Minor Medical insurances.
Hopper supplements Social Security coverage for liability benefits with Private insurance to cover you and your loved ones from Day 1.
Hopper provides employees with a tax-advantageous and secured savings vehicle and matches up to a percentage of employee contributions.
Please ask us about our very generous parental leave, much above industry standards!.
Unlimited PTO.
Flexdesk coworking All Access Pass AND Work-from-home stipend.
Carrot Cash travel stipend.
Hopper offers a monthly subsidy to pay for teleworking utilities.
An entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.
More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.
Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-REMOTE
","descriptionPlain":"About the Role\n\nWe are seeking an exceptional Principal Product Manager to build the HTS API Marketplace — the commercial and developer-facing layer through which enterprise partners access Hopper's lodging and cars capabilities.\n\nThis is a true 0-to-1 role. You will be the person who defines what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business. The underlying technical capabilities — connectivity orchestration, pricing and sort, content mapping, the extranet — are owned by dedicated capability teams. Your job is to work closely with those PMs to understand, package, and commercially expose those capabilities as coherent, enterprise-grade API products.\n\nWe expect this PM to move fast and build scrappily. You should be comfortable using AI tools and vibe coding to prototype workflows, mock APIs, and test partner experiences before handing off to engineering. The best candidate will reach for a prototype before a PRD.\n\nYou will partner with Engineering, Data Science, Commercial, Finance, and Supply — and coordinate tightly with other PMs across the organization — to bring the marketplace from concept to a revenue-generating platform.\n\n\n\nThis is a fully remote role.\n\n\n\nWHAT WOULD YOUR DAY-TO-DAY LOOK LIKE:\n\n - Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content & Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.\n\n - Coordinate with capability PMs — who own the underlying technical systems — to understand each capability's roadmap, constraints, and customization surface, and translate that into externally-consumable API products.\n\n - Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.\n\n - Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.\n\n - Use AI tools and rapid prototyping to test ideas quickly — mock API responses, prototype partner portals, simulate pricing and ranking configurations — before committing engineering resources.\n\n - Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.\n\n - Own the marketplace revenue P&L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.\n \n\nQualifications\n\n - 7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.\n\n - Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.\n\n - AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties. You have built working demos, mockups, or proof-of-concepts using AI before handing work to engineering.\n\n - Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.\n\n - Ability to coordinate effectively across multiple product teams — you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.\n\n - Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.\n\n - Strong fluency with SQL and large-scale transactional or operational datasets.\n\n - Exceptional written and verbal communication, including the ability to write crisp API and product documentation.\n\nBonus:\n\n - Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.\n\n - Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).\n\n - Prior experience in Engineering, Data Science, or a technical role.\n\n - Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.\n \n\n\nPERKS & BENEFITS OF WORKING WITH US:\n\n - Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.\n\n - Hopper will offer and cover 100% of employee premiums for private Major & Minor Medical insurances. \n\n - Hopper supplements Social Security coverage for liability benefits with Private insurance to cover you and your loved ones from Day 1.\n\n - Hopper provides employees with a tax-advantageous and secured savings vehicle and matches up to a percentage of employee contributions.\n\n - Please ask us about our very generous parental leave, much above industry standards!.\n\n - Unlimited PTO.\n\n - Flexdesk coworking All Access Pass AND Work-from-home stipend.\n\n - Carrot Cash travel stipend.\n\n - Hopper offers a monthly subsidy to pay for teleworking utilities.\n\n - An entrepreneurial culture where pushing limits and taking risks is everyday business.\n\n - Open communication with management and company leadership.\n\n - Small, dynamic teams = massive impact.\n\nMore about Hopper\n\nAt Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.\n\n\n\nThe Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.\n\n\n\nWhile everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.\n\n\n\nThrough HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.\n\nHere are just a few stats that demonstrate the company’s recent growth:\n\n\n\nBillions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.\n\n\n\nOur fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.\n\n\n\nAlmost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.\n\n\n\nGiven the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.\n\n\n\nThrough HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.\n\n\n\nHopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.\n\n\n\nHopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.\n\nCome take off with us!\n\n\n\n#LI-REMOTE\n\n"},{"id":"d6a7befe-387a-4bc8-bc57-7901073df451","title":"Principal Product Manager, HTS API Marketplace","department":"Travel Tech","team":"Product Management","employmentType":"FullTime","location":"Mexico - Remote","secondaryLocations":[{"location":"Mexico City - Remote","address":{"postalAddress":{"addressRegion":"Mexico City","addressCountry":"Mexico","addressLocality":"Mexico City"}}},{"location":"Cancún - Remote","address":{"postalAddress":{"addressRegion":"Quintana Roo","addressCountry":"Mexico","addressLocality":"Cancún"}}},{"location":"Guadalajara - Remote","address":{"postalAddress":{"addressRegion":"Jalisco","addressCountry":"Mexico","addressLocality":"Guadalajara"}}},{"location":"Monterrey - Remote","address":{"postalAddress":{"addressRegion":"Nuevo León","addressCountry":"Mexico","addressLocality":"Monterrey"}}}],"publishedAt":"2026-04-28T19:01:46.167+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Mexico","addressLocality":"Mexico, city"}},"jobUrl":"https://jobs.ashbyhq.com/hopper/d6a7befe-387a-4bc8-bc57-7901073df451","applyUrl":"https://jobs.ashbyhq.com/hopper/d6a7befe-387a-4bc8-bc57-7901073df451/application","descriptionHtml":"About the Role
We are seeking an exceptional Principal Product Manager to build the HTS API Marketplace — the commercial and developer-facing layer through which enterprise partners access Hopper's lodging and cars capabilities.
This is a true 0-to-1 role. You will be the person who defines what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business. The underlying technical capabilities — connectivity orchestration, pricing and sort, content mapping, the extranet — are owned by dedicated capability teams. Your job is to work closely with those PMs to understand, package, and commercially expose those capabilities as coherent, enterprise-grade API products.
We expect this PM to move fast and build scrappily. You should be comfortable using AI tools and vibe coding to prototype workflows, mock APIs, and test partner experiences before handing off to engineering. The best candidate will reach for a prototype before a PRD.
You will partner with Engineering, Data Science, Commercial, Finance, and Supply — and coordinate tightly with other PMs across the organization — to bring the marketplace from concept to a revenue-generating platform.
This is a fully remote role.
Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content & Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.
Coordinate with capability PMs — who own the underlying technical systems — to understand each capability's roadmap, constraints, and customization surface, and translate that into externally-consumable API products.
Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.
Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.
Use AI tools and rapid prototyping to test ideas quickly — mock API responses, prototype partner portals, simulate pricing and ranking configurations — before committing engineering resources.
Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.
Own the marketplace revenue P&L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.
7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.
Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.
AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties. You have built working demos, mockups, or proof-of-concepts using AI before handing work to engineering.
Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.
Ability to coordinate effectively across multiple product teams — you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.
Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.
Strong fluency with SQL and large-scale transactional or operational datasets.
Exceptional written and verbal communication, including the ability to write crisp API and product documentation.
Bonus:
Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.
Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).
Prior experience in Engineering, Data Science, or a technical role.
Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
Hopper will offer and cover 100% of employee premiums for private Major & Minor Medical insurances.
Hopper supplements Social Security coverage for liability benefits with Private insurance to cover you and your loved ones from Day 1.
Hopper provides employees with a tax-advantageous and secured savings vehicle and matches up to a percentage of employee contributions.
Please ask us about our very generous parental leave, much above industry standards!.
Unlimited PTO.
Flexdesk coworking All Access Pass AND Work-from-home stipend.
Carrot Cash travel stipend.
Hopper offers a monthly subsidy to pay for teleworking utilities.
An entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.
More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.
Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-REMOTE
","descriptionPlain":"About the Role\n\nWe are seeking an exceptional Principal Product Manager to build the HTS API Marketplace — the commercial and developer-facing layer through which enterprise partners access Hopper's lodging and cars capabilities.\n\nThis is a true 0-to-1 role. You will be the person who defines what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business. The underlying technical capabilities — connectivity orchestration, pricing and sort, content mapping, the extranet — are owned by dedicated capability teams. Your job is to work closely with those PMs to understand, package, and commercially expose those capabilities as coherent, enterprise-grade API products.\n\nWe expect this PM to move fast and build scrappily. You should be comfortable using AI tools and vibe coding to prototype workflows, mock APIs, and test partner experiences before handing off to engineering. The best candidate will reach for a prototype before a PRD.\n\nYou will partner with Engineering, Data Science, Commercial, Finance, and Supply — and coordinate tightly with other PMs across the organization — to bring the marketplace from concept to a revenue-generating platform.\n\nThis is a fully remote role.\n\n\n\nWHAT WOULD YOUR DAY-TO-DAY LOOK LIKE:\n\n - Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content & Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.\n\n - Coordinate with capability PMs — who own the underlying technical systems — to understand each capability's roadmap, constraints, and customization surface, and translate that into externally-consumable API products.\n\n - Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.\n\n - Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.\n\n - Use AI tools and rapid prototyping to test ideas quickly — mock API responses, prototype partner portals, simulate pricing and ranking configurations — before committing engineering resources.\n\n - Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.\n\n - Own the marketplace revenue P&L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.\n \n\n\nAN IDEAL CANDIDATE HAS:\n\n - 7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.\n\n - Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.\n\n - AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties. You have built working demos, mockups, or proof-of-concepts using AI before handing work to engineering.\n\n - Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.\n\n - Ability to coordinate effectively across multiple product teams — you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.\n\n - Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.\n\n - Strong fluency with SQL and large-scale transactional or operational datasets.\n\n - Exceptional written and verbal communication, including the ability to write crisp API and product documentation.\n\nBonus:\n\n - Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.\n\n - Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).\n\n - Prior experience in Engineering, Data Science, or a technical role.\n\n - Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.\n \n\n\nPERKS & BENEFITS OF WORKING WITH US:\n\n - Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.\n\n - Hopper will offer and cover 100% of employee premiums for private Major & Minor Medical insurances. \n\n - Hopper supplements Social Security coverage for liability benefits with Private insurance to cover you and your loved ones from Day 1.\n\n - Hopper provides employees with a tax-advantageous and secured savings vehicle and matches up to a percentage of employee contributions.\n\n - Please ask us about our very generous parental leave, much above industry standards!.\n\n - Unlimited PTO.\n\n - Flexdesk coworking All Access Pass AND Work-from-home stipend.\n\n - Carrot Cash travel stipend.\n\n - Hopper offers a monthly subsidy to pay for teleworking utilities.\n\n - An entrepreneurial culture where pushing limits and taking risks is everyday business.\n\n - Open communication with management and company leadership.\n\n - Small, dynamic teams = massive impact.\n\n\n\nMore about Hopper\n\nAt Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.\n\n\n\nThe Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.\n\n\n\nWhile everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.\n\n\n\nThrough HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.\n\nHere are just a few stats that demonstrate the company’s recent growth:\n\n\n\nBillions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.\n\n\n\nOur fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.\n\n\n\nAlmost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.\n\n\n\nGiven the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.\n\n\n\nThrough HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.\n\n\n\nHopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.\n\n\n\nHopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.\n\nCome take off with us!\n\n\n\n#LI-REMOTE\n\n"},{"id":"17199b64-cd35-48ab-868b-d18e38eef08b","title":"Gestionnaire de produit principal, Place de marché API HTS","department":"Travel Tech","team":"Product Management","employmentType":"FullTime","location":"Canada - Remote","secondaryLocations":[{"location":"Montréal - Remote","address":{"postalAddress":{"addressRegion":"Québec","addressCountry":"Canada","addressLocality":"Montréal"}}},{"location":"Québec - Remote","address":{"postalAddress":{"addressRegion":"Quebec","addressCountry":"Canada","addressLocality":"Québec"}}}],"publishedAt":"2026-04-28T19:01:43.827+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/hopper/17199b64-cd35-48ab-868b-d18e38eef08b","applyUrl":"https://jobs.ashbyhq.com/hopper/17199b64-cd35-48ab-868b-d18e38eef08b/application","descriptionHtml":"Nous sommes à la recherche d'un Gestionnaire de produit principal (Principal Product Manager) exceptionnel pour bâtir la place de marché API de HTS — la couche commerciale et orientée développeurs par laquelle nos partenaires entreprises accèdent aux capacités d'hébergement et de location de voitures de Hopper.
Il s'agit d'un véritable rôle « 0 à 1 ». Vous serez la personne qui définit le produit : comment les capacités sont regroupées et tarifées, comment les partenaires les découvrent et les intègrent, et comment la place de marché évolue en tant que plateforme d'affaires. Les capacités techniques sous-jacentes — orchestration de la connectivité, tarification et tri, cartographie de contenu, extranet — sont détenues par des équipes de capacités dédiées. Votre rôle est de travailler en étroite collaboration avec ces gestionnaires de produits (PM) pour comprendre, packager et exposer commercialement ces capacités sous forme de produits API cohérents et de calibre entreprise.
Nous attendons de ce PM qu'il agisse rapidement avec agilité (scrappily). Vous devez être à l'aise avec les outils d'IA et la programmation intuitive (vibe coding) pour prototyper des flux de travail, simuler des API et tester l'expérience des partenaires avant de passer le relais à l'ingénierie. Le candidat idéal privilégiera toujours un prototype avant un document d’exigences produit (PRD).
Vous collaborerez avec les équipes d'ingénierie, de science des données, commerciales, financières et d'approvisionnement — et vous coordonnerez étroitement avec d'autres PM à travers l'organisation — pour faire passer la place de marché du concept à une plateforme génératrice de revenus.
Ce poste est entièrement en télétravail.
Définir la place de marché API de HTS : structurer, packager et tarifer les capacités d'un portefeuille incluant HTS Connect, les polygones de recherche, l'autocomplétion, le classement, la cartographie de contenu et de propriétés, la cartographie de chambres, la déduplication/enchères, la tarification, l'extranet, les taxes et le moteur d'accords personnalisés.
Coordonner avec les PM de capacités : comprendre la feuille de route, les contraintes et les possibilités de personnalisation des systèmes techniques sous-jacents, et les traduire en produits API consommables à l'externe.
Gérer le modèle commercial : prendre les décisions entre frais de plateforme et frais variables, définir la structure de commission (take rate) par capacité, le packaging entreprise et le cadre d'accords personnalisés pour les grands partenaires.
Bâtir l'expérience développeur et partenaire à partir de zéro : spécifications d'API, flux d'intégration des partenaires, normes de documentation, environnements bac à sable (sandbox) et outils d'intégration minimisant le délai de rentabilisation.
Utiliser l'IA et le prototypage rapide : tester les idées rapidement (simulations de réponses API, prototypes de portails partenaires) avant d'engager des ressources d'ingénierie.
Établir la stratégie de mise en marché (GTM) : identifier les bons partenaires, séquencer les lancements et définir les critères de succès commerciaux.
Gérer les revenus et pertes (P&L) de la place de marché : modéliser et suivre le volume d'affaires (GBV), le taux de commission et la rentabilité par unité de capacité en partenariat avec l'équipe des finances.
Plus de 7 ans d'expérience en gestion de produits, avec au moins un produit bâti de « 0 à 1 » (du concept au lancement commercial).
Expérience démontrée dans la création de produits B2B ou de places de marché orientées développeurs, incluant la conception de produits API et le packaging commercial pour entreprises.
Méthode de travail axée sur l'IA : vous utilisez les LLM et la programmation intuitive comme outils de première ligne pour le prototypage. Vous avez déjà conçu des démos ou des preuves de concept (PoC) fonctionnels via l'IA.
Solide compréhension de l'économie des places de marché : commissions, incitatifs côté offre, optimisation côté demande et modèles commerciaux variables vs plateforme.
Capacité de coordination inter-équipes : synthétiser des feuilles de route et assurer l'alignement sans gérer directement l'ingénierie sous-jacente.
Expérience avec des partenaires entreprises externes : traduire les besoins commerciaux en exigences produit et gérer les attentes lors de déploiements multiphasés.
Maîtrise de SQL et des ensembles de données transactionnels à grande échelle.
Excellentes capacités de communication écrite et verbale, incluant la rédaction de documentation API et produit claire.
Atouts :
Expérience dans le commerce du voyage (hébergement, voitures, vols) ou dans les secteurs fintech ou publicitaires.
Connaissance des systèmes de distribution (GDS, gestionnaires de canaux, API d'agences de voyages en ligne).
Expérience préalable en ingénierie ou en science des données.
Ce poste requiert une maîtrise du français et de l’anglais. La personne retenue devra communiquer et collaborer régulièrement avec des collègues, gestionnaires, clients, fournisseurs et partenaires d’affaires situés à l’extérieur du Québec, ainsi que consulter, préparer et utiliser de la documentation, des systèmes et des communications en français et en anglais. La connaissance de l’anglais est donc nécessaire à l’exercice des fonctions liées au poste ainsi qu’au respect des exigences opérationnelles et des besoins de la clientèle dans un environnement d’affaires international.
Startup bien financée avec de grandes ambitions; salaire compétitif et options d'achat d'actions (pre-IPO).
Hopper couvre 100 % des primes du régime d'assurance collective.
Couverture d'assurance vie et d'invalidité de courte et longue durée.
Compte de dépenses de santé (HSA) couvrant les frais médicaux et dentaires admissibles.
Accès illimité aux services de télémédecine de Dialogue pour les employés et leurs personnes à charge.
Accès à un plan REER avec retenues salariales automatiques avant impôts.
Congés parentaux très généreux, bien au-dessus des normes de l'industrie.
Congés payés (PTO) illimités.
Crédits de voyage Carrot Cash.
Accès à des espaces de cotravail sur demande via FlexDesk ET allocation pour le télétravail.
Culture entrepreneuriale valorisant l'audace et la prise de risque.
Chez Hopper, notre mission est de devenir la plateforme de voyage de référence mondiale, propulsant l'application Hopper, notre site web et notre division B2B, HTS (Hopper Technology Solutions). En exploitant d'immenses volumes de données et des algorithmes d'apprentissage automatique avancés, Hopper combine une offre d'agence de voyages de classe mondiale avec des produits fintech propriétaires pour apporter transparence et flexibilité aux voyageurs du monde entier.
HTS, notre division B2B, représente aujourd'hui plus de 75 % de nos activités. Nous aidons nos partenaires (compagnies aériennes, banques, hôtels) à dynamiser leurs canaux directs en intégrant nos produits fintech ou en alimentant leurs portails de voyage complets. Nos partenaires incluent des marques de renom telles que Capital One, Nubank, Air Canada et bien d'autres.
Hopper a été nommée l'entreprise la plus innovante dans le domaine du voyage par Fast Company. Avec plus de 750 millions $ US de capitaux levés, nous sommes prêts à poursuivre notre croissance en tant que chef de file du commerce électronique de voyage.
Venez prendre votre envol avec nous !
Ce poste fait appel à des systèmes de décision automatisée pour évaluer l'aptitude des candidats. Conformément à la réglementation locale, vous avez le droit de connaître les principaux facteurs utilisés dans le cadre de cette évaluation, de demander la rectification de vos données ou de demander qu'une personne révise toute décision automatisée. Pour exercer ces droits, veuillez communiquer avec recruiting@hopper.com .
________
About the Role
We are seeking an exceptional Principal Product Manager to build the HTS API Marketplace — the commercial and developer-facing layer through which enterprise partners access Hopper's lodging and cars capabilities.
This is a true 0-to-1 role. You will be the person who defines what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business. The underlying technical capabilities — connectivity orchestration, pricing and sort, content mapping, the extranet — are owned by dedicated capability teams. Your job is to work closely with those PMs to understand, package, and commercially expose those capabilities as coherent, enterprise-grade API products.
We expect this PM to move fast and build scrappily. You should be comfortable using AI tools and vibe coding to prototype workflows, mock APIs, and test partner experiences before handing off to engineering. The best candidate will reach for a prototype before a PRD.
You will partner with Engineering, Data Science, Commercial, Finance, and Supply — and coordinate tightly with other PMs across the organization — to bring the marketplace from concept to a revenue-generating platform.
This is a fully remote role.
Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content & Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.
Coordinate with capability PMs — who own the underlying technical systems — to understand each capability's roadmap, constraints, and customization surface, and translate that into externally-consumable API products.
Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.
Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.
Use AI tools and rapid prototyping to test ideas quickly — mock API responses, prototype partner portals, simulate pricing and ranking configurations — before committing engineering resources.
Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.
Own the marketplace revenue P&L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.
Set the sequencing and prioritization across all capabilities — from in-progress work (HTS Connect, Taxes) through scoping-stage products (Content & Property Mapping, Room Mapping, Deduplication/Auction, Pricing) to capabilities not yet started (Search Polygons, Autocomplete, Ranking, Extranet, Custom Deals Engine).
7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.
Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.
AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties. You have built working demos, mockups, or proof-of-concepts using AI before handing work to engineering.
Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.
Ability to coordinate effectively across multiple product teams — you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.
Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.
Strong fluency with SQL and large-scale transactional or operational datasets.
Exceptional written and verbal communication, including the ability to write crisp API and product documentation.
Bonus:
Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.
Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).
Prior experience in Engineering, Data Science, or a technical role.
Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.
This position requires proficiency in both French and English. The successful candidate will be required to communicate and collaborate on a regular basis with colleagues, managers, clients, suppliers, and business partners located outside Quebec, and to review, prepare, and use documentation, systems, and communications in both French and English. Knowledge of English is therefore necessary for the performance of the duties associated with the position and to meet operational and client requirements in an international business environment.
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
Hopper covers 100% of the premiums for group insurance plan.
Hopper offers life, short term and long term disability coverage.
HSA that covers eligible medical and dental expenses.
All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.
All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.
Please ask us about our very generous parental leave, much above industry standards!.
Unlimited PTO.
Carrot Cash travel stipend.
Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
Entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.
More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.
Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-REMOTE
This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. To exercise these rights, please contact recruiting@hopper.com.
About the Role
We are seeking an exceptional Principal Product Manager to build the HTS API Marketplace — the commercial and developer-facing layer through which enterprise partners access Hopper's lodging and cars capabilities.
This is a true 0-to-1 role. You will be the person who defines what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business. The underlying technical capabilities — connectivity orchestration, pricing and sort, content mapping, the extranet — are owned by dedicated capability teams. Your job is to work closely with those PMs to understand, package, and commercially expose those capabilities as coherent, enterprise-grade API products.
We expect this PM to move fast and build scrappily. You should be comfortable using AI tools and vibe coding to prototype workflows, mock APIs, and test partner experiences before handing off to engineering. The best candidate will reach for a prototype before a PRD.
You will partner with Engineering, Data Science, Commercial, Finance, and Supply — and coordinate tightly with other PMs across the organization — to bring the marketplace from concept to a revenue-generating platform.
This is a fully remote role.
What would your day-to-day look like:
Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content & Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.
Coordinate with capability PMs — who own the underlying technical systems — to understand each capability's roadmap, constraints, and customization surface, and translate that into externally-consumable API products.
Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.
Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.
Use AI tools and rapid prototyping to test ideas quickly — mock API responses, prototype partner portals, simulate pricing and ranking configurations — before committing engineering resources.
Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.
Own the marketplace revenue P&L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.
An ideal candidate has:
7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.
Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.
AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties. You have built working demos, mockups, or proof-of-concepts using AI before handing work to engineering.
Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.
Ability to coordinate effectively across multiple product teams — you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.
Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.
Strong fluency with SQL and large-scale transactional or operational datasets.
Exceptional written and verbal communication, including the ability to write crisp API and product documentation.
Bonus:
Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.
Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).
Prior experience in Engineering, Data Science, or a technical role.
Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.
Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
Unlimited PTO.
Carrot Cash travel stipend.
Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
Please ask us about our very generous parental leave, much above industry standards!.
Entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.
100% employer paid Medical, Dental and Vision coverage for employees.
Access to Disability & Life insurance.
Health Reimbursement Account (HRA).
DCA/ FSA and access to 401k plan.
More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.
Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-REMOTE
","descriptionPlain":"About the Role\n\nWe are seeking an exceptional Principal Product Manager to build the HTS API Marketplace — the commercial and developer-facing layer through which enterprise partners access Hopper's lodging and cars capabilities.\n\nThis is a true 0-to-1 role. You will be the person who defines what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business. The underlying technical capabilities — connectivity orchestration, pricing and sort, content mapping, the extranet — are owned by dedicated capability teams. Your job is to work closely with those PMs to understand, package, and commercially expose those capabilities as coherent, enterprise-grade API products.\n\nWe expect this PM to move fast and build scrappily. You should be comfortable using AI tools and vibe coding to prototype workflows, mock APIs, and test partner experiences before handing off to engineering. The best candidate will reach for a prototype before a PRD.\n\nYou will partner with Engineering, Data Science, Commercial, Finance, and Supply — and coordinate tightly with other PMs across the organization — to bring the marketplace from concept to a revenue-generating platform.\n\nThis is a fully remote role.\n\n\n\nWhat would your day-to-day look like:\n\n - Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content & Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.\n\n - Coordinate with capability PMs — who own the underlying technical systems — to understand each capability's roadmap, constraints, and customization surface, and translate that into externally-consumable API products.\n\n - Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.\n\n - Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.\n\n - Use AI tools and rapid prototyping to test ideas quickly — mock API responses, prototype partner portals, simulate pricing and ranking configurations — before committing engineering resources.\n\n - Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.\n\n - Own the marketplace revenue P&L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.\n \n\nAn ideal candidate has:\n\n - 7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.\n\n - Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.\n\n - AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties. You have built working demos, mockups, or proof-of-concepts using AI before handing work to engineering.\n\n - Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.\n\n - Ability to coordinate effectively across multiple product teams — you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.\n\n - Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.\n\n - Strong fluency with SQL and large-scale transactional or operational datasets.\n\n - Exceptional written and verbal communication, including the ability to write crisp API and product documentation.\n\nBonus:\n\n - Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.\n\n - Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).\n\n - Prior experience in Engineering, Data Science, or a technical role.\n\n - Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.\n \n\n\nPERKS & BENEFITS OF WORKING WITH US:\n\n\n\n - Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.\n\n - Unlimited PTO.\n\n - Carrot Cash travel stipend.\n\n - Access to co-working space on demand through FlexDesk AND Work-from-home stipend.\n\n - Please ask us about our very generous parental leave, much above industry standards!.\n\n - Entrepreneurial culture where pushing limits and taking risks is everyday business.\n\n - Open communication with management and company leadership.\n\n - Small, dynamic teams = massive impact.\n\n - 100% employer paid Medical, Dental and Vision coverage for employees.\n\n - Access to Disability & Life insurance.\n\n - Health Reimbursement Account (HRA).\n\n - DCA/ FSA and access to 401k plan.\n\n\n\nMore about Hopper\n\nAt Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.\n\n\n\nThe Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.\n\n\n\nWhile everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.\n\n\n\nThrough HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.\n\nHere are just a few stats that demonstrate the company’s recent growth:\n\n\n\nBillions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.\n\n\n\nOur fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.\n\n\n\nAlmost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.\n\n\n\nGiven the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.\n\n\n\nThrough HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.\n\n\n\nHopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.\n\n\n\nHopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.\n\nCome take off with us!\n\n\n\n#LI-REMOTE\n\n"},{"id":"5ba86110-025f-407a-8460-39bb5a0ecaf6","title":"Principal Product Manager, HTS API Marketplace","department":"Travel Tech","team":"Product Management","employmentType":"FullTime","location":"Ontario - Remote","secondaryLocations":[{"location":"Toronto - Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}},{"location":"Vancouver - Remote","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}}],"publishedAt":"2026-04-28T19:01:48.772+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/hopper/5ba86110-025f-407a-8460-39bb5a0ecaf6","applyUrl":"https://jobs.ashbyhq.com/hopper/5ba86110-025f-407a-8460-39bb5a0ecaf6/application","descriptionHtml":"About the Role
We are seeking an exceptional Principal Product Manager to build the HTS API Marketplace — the commercial and developer-facing layer through which enterprise partners access Hopper's lodging and cars capabilities.
This is a true 0-to-1 role. You will be the person who defines what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business. The underlying technical capabilities — connectivity orchestration, pricing and sort, content mapping, the extranet — are owned by dedicated capability teams. Your job is to work closely with those PMs to understand, package, and commercially expose those capabilities as coherent, enterprise-grade API products.
We expect this PM to move fast and build scrappily. You should be comfortable using AI tools and vibe coding to prototype workflows, mock APIs, and test partner experiences before handing off to engineering. The best candidate will reach for a prototype before a PRD.
You will partner with Engineering, Data Science, Commercial, Finance, and Supply — and coordinate tightly with other PMs across the organization — to bring the marketplace from concept to a revenue-generating platform.
This is a fully remote role.
Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content & Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.
Coordinate with capability PMs — who own the underlying technical systems — to understand each capability's roadmap, constraints, and customization surface, and translate that into externally-consumable API products.
Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.
Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.
Use AI tools and rapid prototyping to test ideas quickly — mock API responses, prototype partner portals, simulate pricing and ranking configurations — before committing engineering resources.
Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.
Own the marketplace revenue P&L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.
7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.
Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.
AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties. You have built working demos, mockups, or proof-of-concepts using AI before handing work to engineering.
Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.
Ability to coordinate effectively across multiple product teams — you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.
Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.
Strong fluency with SQL and large-scale transactional or operational datasets.
Exceptional written and verbal communication, including the ability to write crisp API and product documentation.
Bonus:
Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.
Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).
Prior experience in Engineering, Data Science, or a technical role.
Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
Hopper covers 100% of the premiums for group insurance plan.
Hopper offers life, short term and long term disability coverage.
HSA that covers eligible medical and dental expenses.
All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.
All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.
Please ask us about our very generous parental leave, much above industry standards!.
Unlimited PTO.
Carrot Cash travel stipend.
Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
Entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.
More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.
Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-REMOTE
","descriptionPlain":"About the Role\n\nWe are seeking an exceptional Principal Product Manager to build the HTS API Marketplace — the commercial and developer-facing layer through which enterprise partners access Hopper's lodging and cars capabilities.\n\nThis is a true 0-to-1 role. You will be the person who defines what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business. The underlying technical capabilities — connectivity orchestration, pricing and sort, content mapping, the extranet — are owned by dedicated capability teams. Your job is to work closely with those PMs to understand, package, and commercially expose those capabilities as coherent, enterprise-grade API products.\n\nWe expect this PM to move fast and build scrappily. You should be comfortable using AI tools and vibe coding to prototype workflows, mock APIs, and test partner experiences before handing off to engineering. The best candidate will reach for a prototype before a PRD.\n\nYou will partner with Engineering, Data Science, Commercial, Finance, and Supply — and coordinate tightly with other PMs across the organization — to bring the marketplace from concept to a revenue-generating platform.\n\n\n\nThis is a fully remote role.\n\n\n\n\nWHAT WOULD YOUR DAY-TO-DAY LOOK LIKE:\n\n - Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content & Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.\n\n - Coordinate with capability PMs — who own the underlying technical systems — to understand each capability's roadmap, constraints, and customization surface, and translate that into externally-consumable API products.\n\n - Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.\n\n - Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.\n\n - Use AI tools and rapid prototyping to test ideas quickly — mock API responses, prototype partner portals, simulate pricing and ranking configurations — before committing engineering resources.\n\n - Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.\n\n - Own the marketplace revenue P&L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.\n \n\n\nAN IDEAL CANDIDATE HAS:\n\n - 7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.\n\n - Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.\n\n - AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties. You have built working demos, mockups, or proof-of-concepts using AI before handing work to engineering.\n\n - Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.\n\n - Ability to coordinate effectively across multiple product teams — you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.\n\n - Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.\n\n - Strong fluency with SQL and large-scale transactional or operational datasets.\n\n - Exceptional written and verbal communication, including the ability to write crisp API and product documentation.\n\nBonus:\n\n - Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.\n\n - Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).\n\n - Prior experience in Engineering, Data Science, or a technical role.\n\n - Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.\n \n\n\nPERKS & BENEFITS OF WORKING WITH US:\n\n - Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.\n\n - Hopper covers 100% of the premiums for group insurance plan.\n\n - Hopper offers life, short term and long term disability coverage.\n\n - HSA that covers eligible medical and dental expenses.\n\n - All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.\n\n - All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.\n\n - Please ask us about our very generous parental leave, much above industry standards!.\n\n - Unlimited PTO.\n\n - Carrot Cash travel stipend.\n\n - Access to co-working space on demand through FlexDesk AND Work-from-home stipend.\n\n - Entrepreneurial culture where pushing limits and taking risks is everyday business.\n\n - Open communication with management and company leadership.\n\n - Small, dynamic teams = massive impact.\n\n\n\nMore about Hopper\n\nAt Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.\n\n\n\nThe Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.\n\n\n\nWhile everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.\n\n\n\nThrough HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.\n\nHere are just a few stats that demonstrate the company’s recent growth:\n\n\n\nBillions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.\n\n\n\nOur fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.\n\n\n\nAlmost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.\n\n\n\nGiven the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.\n\n\n\nThrough HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.\n\n\n\nHopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.\n\n\n\nHopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.\n\nCome take off with us!\n\n\n\n#LI-REMOTE\n\n"},{"id":"241f7145-06b9-4ae5-969e-3cccaff85d98","title":" Principal Product Manager- Conversational AI","department":"Service","team":"Product Management","employmentType":"FullTime","location":"New York - Remote","secondaryLocations":[{"location":"Washington D.C. - Remote","address":{"postalAddress":{"addressRegion":"District of Columbia","addressCountry":"United States","addressLocality":"Washington DC"}}},{"location":"Chicago - Remote","address":{"postalAddress":{"addressRegion":"Illinois","addressCountry":"United States","addressLocality":"Chicago"}}}],"publishedAt":"2026-08-14T18:56:30.536+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/hopper/241f7145-06b9-4ae5-969e-3cccaff85d98","applyUrl":"https://jobs.ashbyhq.com/hopper/241f7145-06b9-4ae5-969e-3cccaff85d98/application","descriptionHtml":"About the Role
HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth.
As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer.
What would your day-to-day look like
Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites
Set the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality, since a caller's tolerance for a bad interaction is lower than a chat user's
Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners
Partner with Partner Solutions on implementation and onboarding
Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets
Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas
Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voice
Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data
Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap
An ideal candidate has
8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation
Hands-on ownership of a production voice product, not only chat or text-based conversational AI, with working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design. This is a required skillset
Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team
The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build
Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly
Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level
A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality
Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes
Perks and benefits of working with us
Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages
Unlimited PTO
Carrot Cash travel stipend
Access to co-working space on demand through FlexDesk and a work-from-home stipend
Please ask us about our very generous parental leave, much above industry standards
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams with massive impact
100% employer paid Medical, Dental and Vision coverage for employees
Access to Disability and Life insurance
Health Reimbursement Account (HRA)
DCA/FSA and access to a 401k plan
About Hopper
At Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials.
While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.
Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks, and travel agencies, can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-Remote
This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision.
About the Role
HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth.
As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer.
What would your day-to-day look like
Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites
Set the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality, since a caller's tolerance for a bad interaction is lower than a chat user's
Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners
Partner with Partner Solutions on implementation and onboarding
Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets
Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas
Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voice
Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data
Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap
An ideal candidate has
8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation
Hands-on ownership of a production voice product, not only chat or text-based conversational AI, with working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design. This is a required skillset
Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team
The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build
Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly
Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level
A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality
Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes
Perks and benefits of working with us
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages
Hopper covers 100% of the premiums for the group insurance plan
Hopper offers life, short term and long term disability coverage
HSA that covers eligible medical and dental expenses
All employees and dependents have access to Dialogue's telemedicine services, anytime, anywhere
All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay
Please ask us about our very generous parental leave, much above industry standards
Unlimited PTO
Carrot Cash travel stipend
Access to co-working space on demand through FlexDesk and a work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams with massive impact
About Hopper
At Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials.
While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.
Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks, and travel agencies, can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-Remote
At Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies.
À propos du poste
HTS Assist est l'assistant d'intelligence artificielle agentique de Hopper pour le voyage, qui résout de vrais enjeux clients comme les changements de vol, les annulations, les remboursements et les réservations, par clavardage et par la voix, pour certaines des plus grandes marques et entreprises de voyage au monde. La voix pose ses propres défis produit, de la latence et de l'alternance de la parole jusqu'au moment de l'escalade vers un humain, et ce poste couvre les deux volets avec la même rigueur.
À titre de directeur ou directrice principal(e) de produit, vous serez responsable de l'agent orienté client de bout en bout : les conversations, l'interface et l'expérience que nos partenaires offrent à des millions de voyageurs. Il s'agit d'un poste délibérément axé sur le design, où vous serez la personne qui tranche les décisions de design au quotidien, en façonnant directement les parcours et les interfaces en étroite collaboration avec les équipes de design de nos partenaires et notre designer interne.
À quoi ressemblerait votre quotidien
Être responsable de la feuille de route de l'agent conversationnel orienté client, tant par clavardage que par la voix, de la couverture des intentions et de la conception des conversations jusqu'aux interfaces que nos partenaires intègrent dans leurs applications et leurs sites web
Établir la norme produit pour la voix en particulier, en couvrant la latence, l'alternance de la parole, la gestion des interruptions, la localisation, la voix en temps réel et la qualité de la reconnaissance et de la synthèse vocale, puisque la tolérance d'une personne au téléphone envers une mauvaise expérience est plus faible que celle d'une personne qui clavarde
Mobiliser les partenaires d'entreprise à travers la découverte, la définition des exigences et les décisions de lancement, en traduisant leurs besoins en choix de produit qui permettent à un seul produit de servir plusieurs partenaires
Collaborer avec l'équipe Solutions partenaires sur la mise en œuvre et l'intégration
Piloter le design au quotidien, en travaillant directement dans Figma pour produire des parcours et des maquettes, et collaborer avec l'équipe de design sur les livrables haute fidélité et de production
Construire des prototypes fonctionnels à l'aide d'outils de codage par IA lorsque cela est plus efficace qu'une spécification écrite, afin de tester des parcours de conversation et des concepts d'interface
Définir et défendre les seuils de qualité avec l'équipe d'évaluation, en couvrant le taux de résolution, le taux de confinement, la justesse des escalades et la qualité des conversations
Spécifier en détail le comportement de l'agent, y compris la résolution, le ton, la politique d'escalade, les garde-fous et les cas limites, et itérer à partir des données de conversations réelles
Rester proche des équipes GTM, Solutions partenaires et Succès client, afin de faire remonter les apprentissages du terrain vers la feuille de route
Le ou la candidat(e) idéal(e) possède
8 ans ou plus d'expérience en gestion de produit, incluant une responsabilité de niveau principal ou de direction sur un produit orienté client, avec une expérience directe du lancement de produits conversationnels vocaux tels que les systèmes IVR, les robots vocaux ou l'automatisation vocale de centres de contact
Une responsabilité directe d'un produit vocal en production, pas seulement d'un produit conversationnel par clavardage ou par texte, avec une bonne connaissance des compromis liés à la reconnaissance et à la synthèse vocale, des seuils de latence et de la gestion de l'alternance de la parole ou des interruptions. Il s'agit d'une compétence exigée
Une aisance en design, à l'aise de manipuler des fichiers de design et de produire seul(e) des parcours et des maquettes de base dans Figma, ayant déjà agi comme responsable de design de facto au sein d'une petite équipe
La capacité d'écrire suffisamment de code pour faire fonctionner un prototype sans attendre un ingénieur ou une ingénieure, en intégrant les outils d'IA comme partie normale de sa façon de construire
Une expérience concrète en développement front-end, ayant déjà bâti ou lancé des interfaces web et étant capable d'échanger de façon crédible avec des ingénieurs
Une solide expérience auprès de clients d'entreprise, idéalement dans des industries réglementées, à façonner les exigences et les décisions de lancement au niveau du produit
Une approche axée sur les données, ancrée dans les mesures de service à la clientèle et d'automatisation, incluant la résolution, le confinement, la satisfaction client et la qualité des escalades
Une bonne connaissance pratique des produits basés sur les grands modèles de langage, incluant la conception des invites et des comportements, les pratiques de qualité en IA et leurs modes d'échec
Avantages sociaux
Une entreprise en démarrage bien financée et éprouvée, avec de grandes ambitions, un salaire compétitif et les avantages d'un régime d'options avant l'entrée en bourse
Hopper couvre 100 % des primes du régime d'assurance collective
Hopper offre une couverture d'assurance vie, invalidité de courte durée et de longue durée
Un compte de dépenses santé qui couvre les frais médicaux et dentaires admissibles
Tous les employés et leurs personnes à charge ont accès aux services de télémédecine de Dialogue
Tous les employés ont accès à un régime de REER avec retenues automatiques avant impôt
N'hésitez pas à nous poser des questions sur notre congé parental très généreux
Vacances illimitées
Allocation de voyage Carrot Cash
Accès à un espace de coworking à la demande via FlexDesk et une allocation pour le télétravail
Une culture entrepreneuriale où repousser les limites fait partie du quotidien
Communication ouverte avec la direction et les dirigeants de l'entreprise
De petites équipes dynamiques ayant un impact considérable
À propos de Hopper
Chez Hopper, notre mission est de devenir la plateforme de voyage de référence à l'échelle mondiale, en propulsant l'application mobile et le site Web de Hopper ainsi que notre division B2B, HTS. Grâce à d'importantes quantités de données et à des algorithmes d'apprentissage automatique avancés, Hopper combine une offre d'agence de voyages de calibre mondial avec des produits fintech propriétaires pour offrir transparence, flexibilité et économies aux voyageurs du monde entier.
La plateforme Hopper dessert des centaines de millions de voyageurs et continue de gagner des parts de marché partout dans le monde, avec plus de 120 millions de téléchargements. Par l'entremise de HTS, notre division B2B qui représente plus de 75 % de l'entreprise, nous propulsons les canaux directs de partenaires comme Capital One, Nubank, Air Canada et bien d'autres.
Hopper a été nommée entreprise la plus innovante en voyage par Fast Company, se classe au troisième rang des plus grandes agences de voyages en ligne en Amérique du Nord, et a amassé plus de 750 millions de dollars américains en capital privé auprès d'investisseurs institutionnels de premier plan.
Embarquez avec nous!
Ce poste utilise des systèmes de prise de décision automatisée pour évaluer l'aptitude des candidats. Conformément à la réglementation locale, vous avez le droit de comprendre les principaux facteurs utilisés dans cette évaluation, de demander une correction de vos données ou de demander une révision humaine de toute décision automatisée. Pour exercer ces droits, veuillez communiquer avec recruiting@hopper.com
----------------------------------------------------------------------------------------------------
About the role
HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth.
As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer.
What would your day-to-day look like
Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites
Set the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality, since a caller's tolerance for a bad interaction is lower than a chat user's
Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners
Partner with Partner Solutions on implementation and onboarding
Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets
Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas
Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voice
Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data
Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap
An ideal candidate has
8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation
Hands-on ownership of a production voice product, not only chat or text-based conversational AI, with working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design. This is a required skillset
Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team
The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build
Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly
Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level
A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality
Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes
Perks and benefits of working with us
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages
Hopper covers 100% of the premiums for the group insurance plan
Hopper offers life, short term and long term disability coverage
HSA that covers eligible medical and dental expenses
All employees and dependents have access to Dialogue's telemedicine services, anytime, anywhere
All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay
Please ask us about our very generous parental leave, much above industry standards
Unlimited PTO
Carrot Cash travel stipend
Access to co-working space on demand through FlexDesk and a work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams with massive impact
About Hopper
At Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials.
While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.
Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks, and travel agencies, can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-Remote
This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision.
","descriptionPlain":"À propos du poste\n\nHTS Assist est l'assistant d'intelligence artificielle agentique de Hopper pour le voyage, qui résout de vrais enjeux clients comme les changements de vol, les annulations, les remboursements et les réservations, par clavardage et par la voix, pour certaines des plus grandes marques et entreprises de voyage au monde. La voix pose ses propres défis produit, de la latence et de l'alternance de la parole jusqu'au moment de l'escalade vers un humain, et ce poste couvre les deux volets avec la même rigueur. \n\nÀ titre de directeur ou directrice principal(e) de produit, vous serez responsable de l'agent orienté client de bout en bout : les conversations, l'interface et l'expérience que nos partenaires offrent à des millions de voyageurs. Il s'agit d'un poste délibérément axé sur le design, où vous serez la personne qui tranche les décisions de design au quotidien, en façonnant directement les parcours et les interfaces en étroite collaboration avec les équipes de design de nos partenaires et notre designer interne.\n\n\nÀ quoi ressemblerait votre quotidien\n\n - Être responsable de la feuille de route de l'agent conversationnel orienté client, tant par clavardage que par la voix, de la couverture des intentions et de la conception des conversations jusqu'aux interfaces que nos partenaires intègrent dans leurs applications et leurs sites web\n\n - Établir la norme produit pour la voix en particulier, en couvrant la latence, l'alternance de la parole, la gestion des interruptions, la localisation, la voix en temps réel et la qualité de la reconnaissance et de la synthèse vocale, puisque la tolérance d'une personne au téléphone envers une mauvaise expérience est plus faible que celle d'une personne qui clavarde\n\n - Mobiliser les partenaires d'entreprise à travers la découverte, la définition des exigences et les décisions de lancement, en traduisant leurs besoins en choix de produit qui permettent à un seul produit de servir plusieurs partenaires\n\n - Collaborer avec l'équipe Solutions partenaires sur la mise en œuvre et l'intégration\n\n - Piloter le design au quotidien, en travaillant directement dans Figma pour produire des parcours et des maquettes, et collaborer avec l'équipe de design sur les livrables haute fidélité et de production\n\n - Construire des prototypes fonctionnels à l'aide d'outils de codage par IA lorsque cela est plus efficace qu'une spécification écrite, afin de tester des parcours de conversation et des concepts d'interface\n\n - Définir et défendre les seuils de qualité avec l'équipe d'évaluation, en couvrant le taux de résolution, le taux de confinement, la justesse des escalades et la qualité des conversations\n\n - Spécifier en détail le comportement de l'agent, y compris la résolution, le ton, la politique d'escalade, les garde-fous et les cas limites, et itérer à partir des données de conversations réelles\n\n - Rester proche des équipes GTM, Solutions partenaires et Succès client, afin de faire remonter les apprentissages du terrain vers la feuille de route\n\nLe ou la candidat(e) idéal(e) possède\n\n - 8 ans ou plus d'expérience en gestion de produit, incluant une responsabilité de niveau principal ou de direction sur un produit orienté client, avec une expérience directe du lancement de produits conversationnels vocaux tels que les systèmes IVR, les robots vocaux ou l'automatisation vocale de centres de contact\n\n - Une responsabilité directe d'un produit vocal en production, pas seulement d'un produit conversationnel par clavardage ou par texte, avec une bonne connaissance des compromis liés à la reconnaissance et à la synthèse vocale, des seuils de latence et de la gestion de l'alternance de la parole ou des interruptions. Il s'agit d'une compétence exigée\n\n - Une aisance en design, à l'aise de manipuler des fichiers de design et de produire seul(e) des parcours et des maquettes de base dans Figma, ayant déjà agi comme responsable de design de facto au sein d'une petite équipe\n\n - La capacité d'écrire suffisamment de code pour faire fonctionner un prototype sans attendre un ingénieur ou une ingénieure, en intégrant les outils d'IA comme partie normale de sa façon de construire\n\n - Une expérience concrète en développement front-end, ayant déjà bâti ou lancé des interfaces web et étant capable d'échanger de façon crédible avec des ingénieurs\n\n - Une solide expérience auprès de clients d'entreprise, idéalement dans des industries réglementées, à façonner les exigences et les décisions de lancement au niveau du produit\n\n - Une approche axée sur les données, ancrée dans les mesures de service à la clientèle et d'automatisation, incluant la résolution, le confinement, la satisfaction client et la qualité des escalades\n\n - Une bonne connaissance pratique des produits basés sur les grands modèles de langage, incluant la conception des invites et des comportements, les pratiques de qualité en IA et leurs modes d'échec\n\nAvantages sociaux\n\n - Une entreprise en démarrage bien financée et éprouvée, avec de grandes ambitions, un salaire compétitif et les avantages d'un régime d'options avant l'entrée en bourse\n\n - Hopper couvre 100 % des primes du régime d'assurance collective\n\n - Hopper offre une couverture d'assurance vie, invalidité de courte durée et de longue durée\n\n - Un compte de dépenses santé qui couvre les frais médicaux et dentaires admissibles\n\n - Tous les employés et leurs personnes à charge ont accès aux services de télémédecine de Dialogue\n\n - Tous les employés ont accès à un régime de REER avec retenues automatiques avant impôt\n\n - N'hésitez pas à nous poser des questions sur notre congé parental très généreux\n\n - Vacances illimitées\n\n - Allocation de voyage Carrot Cash\n\n - Accès à un espace de coworking à la demande via FlexDesk et une allocation pour le télétravail\n\n - Une culture entrepreneuriale où repousser les limites fait partie du quotidien\n\n - Communication ouverte avec la direction et les dirigeants de l'entreprise\n\n - De petites équipes dynamiques ayant un impact considérable\n\nÀ propos de Hopper \nChez Hopper, notre mission est de devenir la plateforme de voyage de référence à l'échelle mondiale, en propulsant l'application mobile et le site Web de Hopper ainsi que notre division B2B, HTS. Grâce à d'importantes quantités de données et à des algorithmes d'apprentissage automatique avancés, Hopper combine une offre d'agence de voyages de calibre mondial avec des produits fintech propriétaires pour offrir transparence, flexibilité et économies aux voyageurs du monde entier.\n\nLa plateforme Hopper dessert des centaines de millions de voyageurs et continue de gagner des parts de marché partout dans le monde, avec plus de 120 millions de téléchargements. Par l'entremise de HTS, notre division B2B qui représente plus de 75 % de l'entreprise, nous propulsons les canaux directs de partenaires comme Capital One, Nubank, Air Canada et bien d'autres.\n\nHopper a été nommée entreprise la plus innovante en voyage par Fast Company, se classe au troisième rang des plus grandes agences de voyages en ligne en Amérique du Nord, et a amassé plus de 750 millions de dollars américains en capital privé auprès d'investisseurs institutionnels de premier plan.\n\nEmbarquez avec nous!\n\n\nCe poste utilise des systèmes de prise de décision automatisée pour évaluer l'aptitude des candidats. Conformément à la réglementation locale, vous avez le droit de comprendre les principaux facteurs utilisés dans cette évaluation, de demander une correction de vos données ou de demander une révision humaine de toute décision automatisée. Pour exercer ces droits, veuillez communiquer avec recruiting@hopper.com privacy@hopper.com\n\n----------------------------------------------------------------------------------------------------\n\nAbout the role\nHTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth. \n\nAs Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer. \n\n\nWhat would your day-to-day look like\n\n - Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites\n\n - Set the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality, since a caller's tolerance for a bad interaction is lower than a chat user's\n\n - Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners\n\n - Partner with Partner Solutions on implementation and onboarding\n\n - Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets\n\n - Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas\n\n - Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voice\n\n - Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data\n\n - Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap\n\nAn ideal candidate has\n\n - 8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation\n\n - Hands-on ownership of a production voice product, not only chat or text-based conversational AI, with working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design. This is a required skillset\n\n - Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team\n\n - The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build\n\n - Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly\n\n - Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level\n\n - A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality\n\n - Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes\n\n\nPerks and benefits of working with us\n\n - Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages\n\n - Hopper covers 100% of the premiums for the group insurance plan\n\n - Hopper offers life, short term and long term disability coverage\n\n - HSA that covers eligible medical and dental expenses\n\n - All employees and dependents have access to Dialogue's telemedicine services, anytime, anywhere\n\n - All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay\n\n - Please ask us about our very generous parental leave, much above industry standards\n\n - Unlimited PTO\n\n - Carrot Cash travel stipend\n\n - Access to co-working space on demand through FlexDesk and a work-from-home stipend\n\n - Entrepreneurial culture where pushing limits and taking risks is everyday business\n\n - Open communication with management and company leadership\n\n - Small, dynamic teams with massive impact\n \n\nAbout Hopper\nAt Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips.\n\nThe Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials.\n\nWhile many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.\n\nThrough HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.\n\nHere are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone.\n\nGiven the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks, and travel agencies, can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.\n\nHopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers.\n\nHopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.\n\nCome take off with us!\n#LI-Remote\n\nThis role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. "},{"id":"324a51aa-452a-4727-b253-8db2e668107c","title":" Principal Product Manager- Conversational AI","department":"Service","team":"Product Management","employmentType":"FullTime","location":"Spain - Remote","secondaryLocations":[{"location":"Madrid - Remote","address":{"postalAddress":{"addressRegion":"Madrid","addressCountry":"Spain","addressLocality":"Madrid"}}},{"location":"Barcelona - Remote","address":{"postalAddress":{"addressRegion":"Catalonia","addressCountry":"Spain","addressLocality":"Barcelona"}}}],"publishedAt":"2026-08-14T18:56:27.151+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Spain"}},"jobUrl":"https://jobs.ashbyhq.com/hopper/324a51aa-452a-4727-b253-8db2e668107c","applyUrl":"https://jobs.ashbyhq.com/hopper/324a51aa-452a-4727-b253-8db2e668107c/application","descriptionHtml":"About the Role
HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth.
As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer.
What would your day-to-day look like
Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites
Set the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality, since a caller's tolerance for a bad interaction is lower than a chat user's
Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners
Partner with Partner Solutions on implementation and onboarding
Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets
Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas
Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voice
Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data
Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap
An ideal candidate has
8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation
Hands-on ownership of a production voice product, not only chat or text-based conversational AI, with working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design. This is a required skillset
Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team
The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build
Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly
Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level
A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality
Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes
Perks and benefits of working with us
Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages
Hopper covers the cost of employee premiums for private medical and dental coverage
Hopper also offers private life and accident coverage
Please ask us about our very generous parental leave, much above industry standards
Access to co-working space on demand through FlexDesk and a work-from-home stipend
Unlimited PTO
Hopper offers a monthly cash allowance for gym memberships and to cover home office expenses
Carrot Cash travel stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams with massive impact
About Hopper
At Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials.
While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.
Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks, and travel agencies, can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-Remote
This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision.
About the Role
HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth.
As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer.
What would your day-to-day look like
Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites
Set the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality, since a caller's tolerance for a bad interaction is lower than a chat user's
Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners
Partner with Partner Solutions on implementation and onboarding
Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets
Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas
Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voice
Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data
Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap
An ideal candidate has
8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation
Hands-on ownership of a production voice product, not only chat or text-based conversational AI, with working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design. This is a required skillset
Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team
The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build
Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly
Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level
A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality
Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes
Perks and benefits of working with us
Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages
Hopper covers 100% of the premiums for the employee for a group insurance plan through Vitality Health
Automatic contributions when you start with Hopper through Smart Pension
Please ask us about our very generous parental leave, much above industry standards
Access to co-working space on demand through FlexDesk and a work-from-home stipend
Carrot Cash travel stipend
Unlimited PTO
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams with massive impact
About Hopper
At Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials.
While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.
Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks, and travel agencies, can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-Remote
At Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies.
About the Role
HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth.
As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer.
What would your day-to-day look like
Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites
Set the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality, since a caller's tolerance for a bad interaction is lower than a chat user's
Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners
Partner with Partner Solutions on implementation and onboarding
Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets
Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas
Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voice
Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data
Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap
An ideal candidate has
8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation
Hands-on ownership of a production voice product, not only chat or text-based conversational AI, with working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design. This is a required skillset
Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team
The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build
Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly
Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level
A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality
Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes
Perks and benefits of working with us
Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages
Unlimited PTO
Carrot Cash travel stipend
Access to co-working space on demand through FlexDesk and a work-from-home stipend
Please ask us about our very generous parental leave, much above industry standards
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams with massive impact
100% employer paid Medical, Dental and Vision coverage for employees
Access to Disability and Life insurance
Health Reimbursement Account (HRA)
DCA/FSA and access to a 401k plan
About Hopper
At Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials.
While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.
Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks, and travel agencies, can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-Remote
At Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies.
About the Role
As a Finance & Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions. You will build the models behind our forecasts, partnerships and strategic plans, lead business reviews, and turn analysis into clear recommendations for senior leadership and the CFO.
This role is a great fit for someone who has built rigorous models under pressure in investment banking or private equity and now wants to apply those skills in-house, closer to the decisions. We are a lean team that moves fast, and we use SQL and AI tools like Claude to automate the manual work so we can spend our time on analysis and strategy.
What would your day-to-day look like
Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments
Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders
Support fundraising, M&A and capital allocation decisions, including the models and analysis behind them
Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&L outcomes
Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders
Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization
Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers
Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight
An ideal candidate has
4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&A. Investment banking or private equity experience (Analyst or Associate) is preferred
Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets
Solid understanding of accounting and how the three financial statements connect
Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders
Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly
Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work
Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast
A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline
Nice to have
Experience in tech, fintech, travel, marketplaces or B2B partnerships
Experience with Python and/or BI tools (Looker, Tableau, etc.)
CFA, CPA or MBA
Perks and benefits of working with us
Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages
Unlimited PTO
Carrot Cash travel stipend
Access to co-working space on demand through FlexDesk AND Work-from-home stipend
Please ask us about our very generous parental leave, much above industry standards!
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
100% employer paid Medical, Dental and Vision coverage for employees
Access to Disability & Life insurance
Health Reimbursement Account (HRA)
DCA/ FSA and access to 401k plan
About Hopper
At Hopper, we're building the leading travel technology platform in the world, and we're doing it by solving real problems for real travelers globally. Our Hopper consumer booking platforms and HTS (Hopper Technology Solutions), our B2B business, work together to give travelers something the industry has never reliably offered: transparency, flexibility, and real savings on every trip. We combine massive amounts of data and AI with proprietary fintech products to make that happen, not just another booking engine, but a fundamentally better way to plan and experience travel for our customers and our partners. We're proof that better-for-the-customer and better-for-the-business can be one in the same
And we're continuing to grow fast! The Hopper app has been downloaded over 120 million times, with 70% of our users being Gen Z and Millennials, next-generation travelers. Today, our biggest opportunity is powering travel fintech, commerce, and loyalty for some of the biggest brands in the industry. Our first HTS partnership with Capital One helped launch a dedicated travel portal for a major financial brand's cardholders, and we've since expanded across some of the biggest names in travel and banking, including Air Canada, Uber, Royal Bank of Canada (RBC), and Nubank, powering everything from a single fintech integration to a full end-to-end travel loyalty portal.
That's our trajectory: we started as a small, disruptive app within the travel space, and now we're the engine under the hood powering how Travel Tech works.
What that looks like in practice:
Billions of dollars in travel and travel fintech move through Hopper and HTS every year
Our fintech products, including Cancel for Any Reason and Disruption Assistance for Any Reason, post exceptionally strong customer satisfaction because the terms are clear and resolutions are instant, no questions asked
Nearly 30% of app customers add a fintech product to their booking, and those customers are 1.6x more likely to book with us again
HTS now drives more than 90% of the business, proof of how fast B2B has scaled
Through HTS, any travel provider (airlines, hotels, banks, travel agencies) can plug the company’s fintech, commerce and AI solutions into their own channels, whether that's a single integration or a full end-to-end travel portal
Come take off with us!
#LI-Remote
At Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies.
","descriptionPlain":"About the Role\n\nAs a Finance & Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions. You will build the models behind our forecasts, partnerships and strategic plans, lead business reviews, and turn analysis into clear recommendations for senior leadership and the CFO.\n\nThis role is a great fit for someone who has built rigorous models under pressure in investment banking or private equity and now wants to apply those skills in-house, closer to the decisions. We are a lean team that moves fast, and we use SQL and AI tools like Claude to automate the manual work so we can spend our time on analysis and strategy.\n\nWhat would your day-to-day look like\n\n - Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments\n\n - Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders\n\n - Support fundraising, M&A and capital allocation decisions, including the models and analysis behind them\n\n - Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&L outcomes\n\n - Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders\n\n - Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization\n\n - Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers\n\n - Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight\n\nAn ideal candidate has\n\n - 4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&A. Investment banking or private equity experience (Analyst or Associate) is preferred\n\n - Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets\n\n - Solid understanding of accounting and how the three financial statements connect\n\n - Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders\n\n - Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly\n\n - Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work\n\n - Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast\n\n - A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline\n\nNice to have\n\n - Experience in tech, fintech, travel, marketplaces or B2B partnerships\n\n - Experience with Python and/or BI tools (Looker, Tableau, etc.)\n\n - CFA, CPA or MBA\n\nPerks and benefits of working with us\n\n - Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages\n\n - Unlimited PTO\n\n - Carrot Cash travel stipend\n\n - Access to co-working space on demand through FlexDesk AND Work-from-home stipend\n\n - Please ask us about our very generous parental leave, much above industry standards!\n\n - Entrepreneurial culture where pushing limits and taking risks is everyday business\n\n - Open communication with management and company leadership\n\n - Small, dynamic teams = massive impact\n\n - 100% employer paid Medical, Dental and Vision coverage for employees\n\n - Access to Disability & Life insurance\n\n - Health Reimbursement Account (HRA)\n\n - DCA/ FSA and access to 401k plan\n\nAbout Hopper\n\nAt Hopper, we're building the leading travel technology platform in the world, and we're doing it by solving real problems for real travelers globally. Our Hopper consumer booking platforms and HTS (Hopper Technology Solutions), our B2B business, work together to give travelers something the industry has never reliably offered: transparency, flexibility, and real savings on every trip. We combine massive amounts of data and AI with proprietary fintech products to make that happen, not just another booking engine, but a fundamentally better way to plan and experience travel for our customers and our partners. We're proof that better-for-the-customer and better-for-the-business can be one in the same\n\nAnd we're continuing to grow fast! The Hopper app has been downloaded over 120 million times, with 70% of our users being Gen Z and Millennials, next-generation travelers. Today, our biggest opportunity is powering travel fintech, commerce, and loyalty for some of the biggest brands in the industry. Our first HTS partnership with Capital One helped launch a dedicated travel portal for a major financial brand's cardholders, and we've since expanded across some of the biggest names in travel and banking, including Air Canada, Uber, Royal Bank of Canada (RBC), and Nubank, powering everything from a single fintech integration to a full end-to-end travel loyalty portal.\n\nThat's our trajectory: we started as a small, disruptive app within the travel space, and now we're the engine under the hood powering how Travel Tech works.\n\nWhat that looks like in practice:\n\n - Billions of dollars in travel and travel fintech move through Hopper and HTS every year\n\n - Our fintech products, including Cancel for Any Reason and Disruption Assistance for Any Reason, post exceptionally strong customer satisfaction because the terms are clear and resolutions are instant, no questions asked\n\n - Nearly 30% of app customers add a fintech product to their booking, and those customers are 1.6x more likely to book with us again\n\n - HTS now drives more than 90% of the business, proof of how fast B2B has scaled\n\n - Through HTS, any travel provider (airlines, hotels, banks, travel agencies) can plug the company’s fintech, commerce and AI solutions into their own channels, whether that's a single integration or a full end-to-end travel portal\n\nCome take off with us!\n\n#LI-Remote\n\nAt Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies."},{"id":"fee876d2-b5dd-44fa-a336-e81f3e12c4ae","title":"Finance & Strategy Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"New York - Remote","secondaryLocations":[{"location":"San Francisco - Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Chicago - Remote","address":{"postalAddress":{"addressRegion":"Illinois","addressCountry":"United States","addressLocality":"Chicago"}}},{"location":"Denver - Remote","address":{"postalAddress":{"addressCountry":"United States","addressLocality":"Denver"}}}],"publishedAt":"2026-10-21T16:14:12.557+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/hopper/fee876d2-b5dd-44fa-a336-e81f3e12c4ae","applyUrl":"https://jobs.ashbyhq.com/hopper/fee876d2-b5dd-44fa-a336-e81f3e12c4ae/application","descriptionHtml":"About the Role
As a Finance & Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions. You will build the models behind our forecasts, partnerships and strategic plans, lead business reviews, and turn analysis into clear recommendations for senior leadership and the CFO.
This role is a great fit for someone who has built rigorous models under pressure in investment banking or private equity and now wants to apply those skills in-house, closer to the decisions. We are a lean team that moves fast, and we use SQL and AI tools like Claude to automate the manual work so we can spend our time on analysis and strategy.
What would your day-to-day look like
Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments
Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders
Support fundraising, M&A and capital allocation decisions, including the models and analysis behind them
Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&L outcomes
Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders
Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization
Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers
Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight
An ideal candidate has
4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&A. Investment banking or private equity experience (Analyst or Associate) is preferred
Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets
Solid understanding of accounting and how the three financial statements connect
Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders
Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly
Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work
Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast
A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline
Nice to have
Experience in tech, fintech, travel, marketplaces or B2B partnerships
Experience with Python and/or BI tools (Looker, Tableau, etc.)
CFA, CPA or MBA
Perks and benefits of working with us
Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages
Unlimited PTO
Carrot Cash travel stipend
Access to co-working space on demand through FlexDesk AND Work-from-home stipend
Please ask us about our very generous parental leave, much above industry standards!
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
100% employer paid Medical, Dental and Vision coverage for employees
Access to Disability & Life insurance
Health Reimbursement Account (HRA)
DCA/ FSA and access to 401k plan
About Hopper
At Hopper, we're building the leading travel technology platform in the world, and we're doing it by solving real problems for real travelers globally. Our Hopper consumer booking platforms and HTS (Hopper Technology Solutions), our B2B business, work together to give travelers something the industry has never reliably offered: transparency, flexibility, and real savings on every trip. We combine massive amounts of data and AI with proprietary fintech products to make that happen, not just another booking engine, but a fundamentally better way to plan and experience travel for our customers and our partners. We're proof that better-for-the-customer and better-for-the-business can be one in the same
And we're continuing to grow fast! The Hopper app has been downloaded over 120 million times, with 70% of our users being Gen Z and Millennials, next-generation travelers. Today, our biggest opportunity is powering travel fintech, commerce, and loyalty for some of the biggest brands in the industry. Our first HTS partnership with Capital One helped launch a dedicated travel portal for a major financial brand's cardholders, and we've since expanded across some of the biggest names in travel and banking, including Air Canada, Uber, Royal Bank of Canada (RBC), and Nubank, powering everything from a single fintech integration to a full end-to-end travel loyalty portal.
That's our trajectory: we started as a small, disruptive app within the travel space, and now we're the engine under the hood powering how Travel Tech works.
What that looks like in practice:
Billions of dollars in travel and travel fintech move through Hopper and HTS every year
Our fintech products, including Cancel for Any Reason and Disruption Assistance for Any Reason, post exceptionally strong customer satisfaction because the terms are clear and resolutions are instant, no questions asked
Nearly 30% of app customers add a fintech product to their booking, and those customers are 1.6x more likely to book with us again
HTS now drives more than 90% of the business, proof of how fast B2B has scaled
Through HTS, any travel provider (airlines, hotels, banks, travel agencies) can plug the company’s fintech, commerce and AI solutions into their own channels, whether that's a single integration or a full end-to-end travel portal
Come take off with us!
#LI-Remote
This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. To exercise these rights, please contact privacy@hopper.com
","descriptionPlain":"About the Role\n\nAs a Finance & Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions. You will build the models behind our forecasts, partnerships and strategic plans, lead business reviews, and turn analysis into clear recommendations for senior leadership and the CFO.\n\nThis role is a great fit for someone who has built rigorous models under pressure in investment banking or private equity and now wants to apply those skills in-house, closer to the decisions. We are a lean team that moves fast, and we use SQL and AI tools like Claude to automate the manual work so we can spend our time on analysis and strategy.\n\nWhat would your day-to-day look like\n\n - Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments\n\n - Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders\n\n - Support fundraising, M&A and capital allocation decisions, including the models and analysis behind them\n\n - Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&L outcomes\n\n - Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders\n\n - Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization\n\n - Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers\n\n - Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight\n\nAn ideal candidate has\n\n - 4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&A. Investment banking or private equity experience (Analyst or Associate) is preferred\n\n - Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets\n\n - Solid understanding of accounting and how the three financial statements connect\n\n - Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders\n\n - Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly\n\n - Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work\n\n - Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast\n\n - A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline\n\nNice to have\n\n - Experience in tech, fintech, travel, marketplaces or B2B partnerships\n\n - Experience with Python and/or BI tools (Looker, Tableau, etc.)\n\n - CFA, CPA or MBA\n\nPerks and benefits of working with us\n\n - Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages\n\n - Unlimited PTO\n\n - Carrot Cash travel stipend\n\n - Access to co-working space on demand through FlexDesk AND Work-from-home stipend\n\n - Please ask us about our very generous parental leave, much above industry standards!\n\n - Entrepreneurial culture where pushing limits and taking risks is everyday business\n\n - Open communication with management and company leadership\n\n - Small, dynamic teams = massive impact\n\n - 100% employer paid Medical, Dental and Vision coverage for employees\n\n - Access to Disability & Life insurance\n\n - Health Reimbursement Account (HRA)\n\n - DCA/ FSA and access to 401k plan\n\nAbout Hopper\n\nAt Hopper, we're building the leading travel technology platform in the world, and we're doing it by solving real problems for real travelers globally. Our Hopper consumer booking platforms and HTS (Hopper Technology Solutions), our B2B business, work together to give travelers something the industry has never reliably offered: transparency, flexibility, and real savings on every trip. We combine massive amounts of data and AI with proprietary fintech products to make that happen, not just another booking engine, but a fundamentally better way to plan and experience travel for our customers and our partners. We're proof that better-for-the-customer and better-for-the-business can be one in the same\n\nAnd we're continuing to grow fast! The Hopper app has been downloaded over 120 million times, with 70% of our users being Gen Z and Millennials, next-generation travelers. Today, our biggest opportunity is powering travel fintech, commerce, and loyalty for some of the biggest brands in the industry. Our first HTS partnership with Capital One helped launch a dedicated travel portal for a major financial brand's cardholders, and we've since expanded across some of the biggest names in travel and banking, including Air Canada, Uber, Royal Bank of Canada (RBC), and Nubank, powering everything from a single fintech integration to a full end-to-end travel loyalty portal.\n\nThat's our trajectory: we started as a small, disruptive app within the travel space, and now we're the engine under the hood powering how Travel Tech works.\n\nWhat that looks like in practice:\n\n - Billions of dollars in travel and travel fintech move through Hopper and HTS every year\n\n - Our fintech products, including Cancel for Any Reason and Disruption Assistance for Any Reason, post exceptionally strong customer satisfaction because the terms are clear and resolutions are instant, no questions asked\n\n - Nearly 30% of app customers add a fintech product to their booking, and those customers are 1.6x more likely to book with us again\n\n - HTS now drives more than 90% of the business, proof of how fast B2B has scaled\n\n - Through HTS, any travel provider (airlines, hotels, banks, travel agencies) can plug the company’s fintech, commerce and AI solutions into their own channels, whether that's a single integration or a full end-to-end travel portal\n\nCome take off with us!\n\n#LI-Remote\n\nThis role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. To exercise these rights, please contact privacy@hopper.com"},{"id":"4f49189b-802e-45e2-a8b6-3226444bdbc3","title":"Finance & Strategy Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Ontario - Remote","secondaryLocations":[{"location":"Toronto - Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}},{"location":"Vancouver - Remote","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"British Columbia - Remote","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada"}}}],"publishedAt":"2026-10-21T16:14:14.371+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/hopper/4f49189b-802e-45e2-a8b6-3226444bdbc3","applyUrl":"https://jobs.ashbyhq.com/hopper/4f49189b-802e-45e2-a8b6-3226444bdbc3/application","descriptionHtml":"About the Role
As a Finance & Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions. You will build the models behind our forecasts, partnerships and strategic plans, lead business reviews, and turn analysis into clear recommendations for senior leadership and the CFO.
This role is a great fit for someone who has built rigorous models under pressure in investment banking or private equity and now wants to apply those skills in-house, closer to the decisions. We are a lean team that moves fast, and we use SQL and AI tools like Claude to automate the manual work so we can spend our time on analysis and strategy.
What would your day-to-day look like
Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments
Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders
Support fundraising, M&A and capital allocation decisions, including the models and analysis behind them
Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&L outcomes
Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders
Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization
Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers
Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight
An ideal candidate has
4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&A. Investment banking or private equity experience (Analyst or Associate) is preferred
Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets
Solid understanding of accounting and how the three financial statements connect
Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders
Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly
Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work
Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast
A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline
Nice to have
Experience in tech, fintech, travel, marketplaces or B2B partnerships
Experience with Python and/or BI tools (Looker, Tableau, etc.)
CFA, CPA or MBA
Perks and benefits of working with us
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages
Hopper covers 100% of the premiums for group insurance plan
Hopper offers life, short term and long term disability coverage
HSA that covers eligible medical and dental expenses
All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere
All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay
Please ask us about our very generous parental leave, much above industry standards!
Unlimited PTO
Carrot Cash travel stipend
Access to co-working space on demand through FlexDesk AND Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
About Hopper
At Hopper, we're building the leading travel technology platform in the world, and we're doing it by solving real problems for real travelers globally. Our Hopper consumer booking platforms and HTS (Hopper Technology Solutions), our B2B business, work together to give travelers something the industry has never reliably offered: transparency, flexibility, and real savings on every trip. We combine massive amounts of data and AI with proprietary fintech products to make that happen, not just another booking engine, but a fundamentally better way to plan and experience travel for our customers and our partners. We're proof that better-for-the-customer and better-for-the-business can be one in the same
And we're continuing to grow fast! The Hopper app has been downloaded over 120 million times, with 70% of our users being Gen Z and Millennials, next-generation travelers. Today, our biggest opportunity is powering travel fintech, commerce, and loyalty for some of the biggest brands in the industry. Our first HTS partnership with Capital One helped launch a dedicated travel portal for a major financial brand's cardholders, and we've since expanded across some of the biggest names in travel and banking, including Air Canada, Uber, Royal Bank of Canada (RBC), and Nubank, powering everything from a single fintech integration to a full end-to-end travel loyalty portal.
That's our trajectory: we started as a small, disruptive app within the travel space, and now we're the engine under the hood powering how Travel Tech works.
What that looks like in practice:
Billions of dollars in travel and travel fintech move through Hopper and HTS every year
Our fintech products, including Cancel for Any Reason and Disruption Assistance for Any Reason, post exceptionally strong customer satisfaction because the terms are clear and resolutions are instant, no questions asked
Nearly 30% of app customers add a fintech product to their booking, and those customers are 1.6x more likely to book with us again
HTS now drives more than 90% of the business, proof of how fast B2B has scaled
Through HTS, any travel provider (airlines, hotels, banks, travel agencies) can plug the company’s fintech, commerce and AI solutions into their own channels, whether that's a single integration or a full end-to-end travel portal
Come take off with us!
#LI-Remote
At Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies.
","descriptionPlain":"About the Role\n\nAs a Finance & Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions. You will build the models behind our forecasts, partnerships and strategic plans, lead business reviews, and turn analysis into clear recommendations for senior leadership and the CFO.\n\nThis role is a great fit for someone who has built rigorous models under pressure in investment banking or private equity and now wants to apply those skills in-house, closer to the decisions. We are a lean team that moves fast, and we use SQL and AI tools like Claude to automate the manual work so we can spend our time on analysis and strategy.\n\nWhat would your day-to-day look like\n\n - Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments\n\n - Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders\n\n - Support fundraising, M&A and capital allocation decisions, including the models and analysis behind them\n\n - Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&L outcomes\n\n - Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders\n\n - Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization\n\n - Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers\n\n - Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight\n\nAn ideal candidate has\n\n - 4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&A. Investment banking or private equity experience (Analyst or Associate) is preferred\n\n - Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets\n\n - Solid understanding of accounting and how the three financial statements connect\n\n - Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders\n\n - Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly\n\n - Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work\n\n - Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast\n\n - A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline\n\nNice to have\n\n - Experience in tech, fintech, travel, marketplaces or B2B partnerships\n\n - Experience with Python and/or BI tools (Looker, Tableau, etc.)\n\n - CFA, CPA or MBA\n\nPerks and benefits of working with us\n\n - Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages\n\n - Hopper covers 100% of the premiums for group insurance plan\n\n - Hopper offers life, short term and long term disability coverage\n\n - HSA that covers eligible medical and dental expenses\n\n - All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere\n\n - All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay\n\n - Please ask us about our very generous parental leave, much above industry standards!\n\n - Unlimited PTO\n\n - Carrot Cash travel stipend\n\n - Access to co-working space on demand through FlexDesk AND Work-from-home stipend\n\n - Entrepreneurial culture where pushing limits and taking risks is everyday business\n\n - Open communication with management and company leadership\n\n - Small, dynamic teams = massive impact\n\nAbout Hopper\n\nAt Hopper, we're building the leading travel technology platform in the world, and we're doing it by solving real problems for real travelers globally. Our Hopper consumer booking platforms and HTS (Hopper Technology Solutions), our B2B business, work together to give travelers something the industry has never reliably offered: transparency, flexibility, and real savings on every trip. We combine massive amounts of data and AI with proprietary fintech products to make that happen, not just another booking engine, but a fundamentally better way to plan and experience travel for our customers and our partners. We're proof that better-for-the-customer and better-for-the-business can be one in the same\n\nAnd we're continuing to grow fast! The Hopper app has been downloaded over 120 million times, with 70% of our users being Gen Z and Millennials, next-generation travelers. Today, our biggest opportunity is powering travel fintech, commerce, and loyalty for some of the biggest brands in the industry. Our first HTS partnership with Capital One helped launch a dedicated travel portal for a major financial brand's cardholders, and we've since expanded across some of the biggest names in travel and banking, including Air Canada, Uber, Royal Bank of Canada (RBC), and Nubank, powering everything from a single fintech integration to a full end-to-end travel loyalty portal.\n\nThat's our trajectory: we started as a small, disruptive app within the travel space, and now we're the engine under the hood powering how Travel Tech works.\n\nWhat that looks like in practice:\n\n - Billions of dollars in travel and travel fintech move through Hopper and HTS every year\n\n - Our fintech products, including Cancel for Any Reason and Disruption Assistance for Any Reason, post exceptionally strong customer satisfaction because the terms are clear and resolutions are instant, no questions asked\n\n - Nearly 30% of app customers add a fintech product to their booking, and those customers are 1.6x more likely to book with us again\n\n - HTS now drives more than 90% of the business, proof of how fast B2B has scaled\n\n - Through HTS, any travel provider (airlines, hotels, banks, travel agencies) can plug the company’s fintech, commerce and AI solutions into their own channels, whether that's a single integration or a full end-to-end travel portal\n\nCome take off with us!\n\n#LI-Remote\n\nAt Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies."},{"id":"a4c6139b-5a0c-488f-9e01-dd9956b4e63a","title":"Gestionnaire, Finance et stratégie// Finance & Strategy Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Montréal - Remote","secondaryLocations":[{"location":"Québec - Remote","address":{"postalAddress":{"addressRegion":"Quebec","addressCountry":"Canada","addressLocality":"Québec"}}}],"publishedAt":"2026-10-21T16:14:18.228+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Québec","addressCountry":"Canada","addressLocality":"Montréal"}},"jobUrl":"https://jobs.ashbyhq.com/hopper/a4c6139b-5a0c-488f-9e01-dd9956b4e63a","applyUrl":"https://jobs.ashbyhq.com/hopper/a4c6139b-5a0c-488f-9e01-dd9956b4e63a/application","descriptionHtml":"À propos du poste
À titre de gestionnaire, Finance et stratégie chez Hopper, vous serez un partenaire financier pour les leaders d'affaires de toute l'entreprise, en les aidant à comprendre la performance, à évaluer les occasions et à prendre de meilleures décisions. Vous construirez les modèles derrière nos prévisions, nos partenariats et nos plans stratégiques, dirigerez les revues d'affaires et transformerez l'analyse en recommandations claires pour la haute direction et le chef de la direction financière.
Ce poste convient parfaitement à une personne qui a bâti des modèles rigoureux sous pression en banque d'investissement ou en capital-investissement et qui souhaite maintenant mettre ces compétences à profit à l'interne, plus près des décisions. Nous sommes une équipe agile qui avance rapidement, et nous utilisons SQL et des outils d'IA comme Claude pour automatiser le travail manuel afin de consacrer notre temps à l'analyse et à la stratégie.
À quoi ressemblerait votre quotidien
Construire et maintenir des modèles financiers intégrés, des analyses de scénarios et de sensibilité, ainsi que des analyses de rentabilisation pour de nouveaux produits, partenariats et investissements
Évaluer les paramètres économiques des nouvelles ententes commerciales (tarification, partage des revenus, économie unitaire, RCI) et aider à façonner les modalités des ententes avec les leaders d'affaires
Soutenir les décisions de financement, de fusions et acquisitions et de répartition du capital, y compris les modèles et les analyses qui les sous-tendent
Être responsable des prévisions mensuelles et trimestrielles pour les secteurs que vous soutenez, et contribuer au budget annuel et au plan à long terme en construisant les modèles fondés sur les inducteurs qui relient les indicateurs opérationnels aux résultats financiers
Diriger les revues mensuelles et trimestrielles des résultats réels par rapport au plan et aux prévisions, expliquer les écarts et signaler les risques et les occasions aux leaders d'affaires
Collaborer avec la direction sur des questions à fort impact comme la taille des marchés, la priorisation des investissements et l'optimisation des coûts
Préparer des documents clairs, adaptés à la haute direction, au conseil d'administration et aux investisseurs, qui racontent l'histoire derrière les chiffres
Utiliser SQL, BigQuery et des outils d'IA pour automatiser les rapports et analyses récurrents afin que l'équipe consacre moins de temps à manipuler des données et plus de temps à en tirer des constats
Le ou la candidat(e) idéal(e) possède
4 ans ou plus d'expérience en banque d'investissement, en développement corporatif, en capital-investissement, en finance stratégique ou en planification et analyse financières (FP&A). Une expérience en banque d'investissement ou en capital-investissement (analyste ou associé(e)) est privilégiée
Des compétences avancées en modélisation financière : modèles à trois états financiers, flux de trésorerie actualisés (DCF), analyses de scénarios et de sensibilité. Expertise dans Excel / Google Sheets
Une solide compréhension de la comptabilité et des liens entre les trois états financiers
D'excellentes aptitudes en communication, avec la capacité d'expliquer des concepts financiers à des partenaires non financiers et de présenter avec assurance à la haute direction
Une connaissance pratique de SQL, ou une capacité démontrée à maîtriser rapidement des outils techniques
Une utilisation concrète d'outils d'IA (Claude, ChatGPT, Copilot, etc.) pour travailler plus rapidement et automatiser les tâches répétitives
Un grand sens des responsabilités, une aisance avec l'ambiguïté et un état d'esprit de bâtisseur. Hopper avance rapidement
Un diplôme en finance, en économie, en administration, en mathématiques, en génie ou dans une autre discipline quantitative
Atouts
Une expérience en technologie, en fintech, en voyage, en places de marché ou en partenariats B2B
Une expérience avec Python et/ou des outils de BI (Looker, Tableau, etc.)
Titre de CFA, CPA ou MBA
Avantages sociaux
Une entreprise en démarrage bien financée et éprouvée, avec de grandes ambitions, un salaire compétitif et les avantages d'un régime d'options avant l'entrée en bourse
Hopper couvre 100 % des primes du régime d'assurance collective
Hopper offre une couverture d'assurance vie, invalidité de courte durée et de longue durée
Un compte de dépenses santé qui couvre les frais médicaux et dentaires admissibles
Tous les employés et leurs personnes à charge ont accès aux services de télémédecine de Dialogue
Tous les employés ont accès à un régime de REER avec retenues automatiques avant impôt
N'hésitez pas à nous poser des questions sur notre congé parental très généreux
Vacances illimitées
Allocation de voyage Carrot Cash
Accès à un espace de coworking à la demande via FlexDesk et une allocation pour le télétravail
Une culture entrepreneuriale où repousser les limites fait partie du quotidien
Communication ouverte avec la direction et les dirigeants de l'entreprise
De petites équipes dynamiques ayant un impact considérable
À propos de Hopper
Chez Hopper, nous bâtissons la plateforme technologique de voyage de référence à l'échelle mondiale, et nous le faisons en résolvant de vrais problèmes pour de vrais voyageurs, partout sur la planète. Nos plateformes de réservation grand public Hopper et notre division B2B, HTS (Hopper Technology Solutions), travaillent en synergie pour offrir aux voyageurs transparence, flexibilité et de véritables économies à chaque séjour. Pour y parvenir, nous combinons d'immenses volumes de données et l'intelligence artificielle à des produits fintech exclusifs. Nous ne sommes pas simplement un moteur de réservation de plus : nous offrons une façon fondamentalement meilleure de planifier et de vivre le voyage pour nos clients et nos partenaires. Nous sommes la preuve que ce qui est avantageux pour le client l'est tout autant pour l'entreprise.
Et notre croissance s'accélère! L’application Hopper a été téléchargée plus de 120 millions de fois, et 70 % de nos utilisateurs appartiennent à la génération Z et aux millénariaux — les voyageurs de demain. Aujourd'hui, notre plus grand levier consiste à propulser les solutions de fintech de voyage, de commerce et de fidélisation pour les plus grandes marques de l’industrie. Notre premier partenariat HTS avec Capital One a permis de lancer un portail de voyage dédié aux titulaires de cartes de cette grande marque financière. Depuis, nous nous sommes associés aux plus grands noms du voyage et du secteur bancaire, notamment Air Canada, Uber, la Banque Royale du Canada (RBC) et Nubank, en alimentant aussi bien une simple intégration fintech ciblée qu'un portail complet de fidélisation voyage clé en main.
Voilà notre trajectoire : nous avons fait nos débuts comme une petite application novatrice dans l'univers du voyage, et nous sommes désormais le moteur sous le capot qui propulse la technologie du voyage mondial.
Ce que cela représente concrètement :
Des milliards de dollars en voyages et en solutions fintech transitent chaque année par Hopper et HTS.
Nos produits fintech, dont l'annulation sans motif (Cancel for Any Reason) et l'assistance en cas de perturbation (Disruption Assistance for Any Reason), affichent des taux de satisfaction client exceptionnels grâce à des conditions limpides et des résolutions instantanées, sans poser de questions.
Près de 30 % des clients de l'application ajoutent un produit fintech à leur réservation, et ces clients sont 1,6 fois plus susceptibles de réserver à nouveau avec nous.
HTS génère désormais plus de 90 % des activités de l'entreprise, démontrant la rapidité avec laquelle notre volet B2B s'est développé à grande échelle.
Grâce à HTS, n'importe quel fournisseur de voyages (transporteurs aériens, hôtels, banques, agences de voyages) peut intégrer les solutions fintech, commerciales et d'IA de Hopper directement dans ses propres canaux, qu'il s'agisse d'une intégration spécifique ou d'un portail de voyage complet de bout en bout.
Venez décoller avec nous!
Ce poste utilise des systèmes de prise de décision automatisée pour évaluer l'aptitude des candidats. Conformément à la réglementation locale, vous avez le droit de comprendre les principaux facteurs utilisés dans cette évaluation, de demander une correction de vos données ou de demander une révision humaine de toute décision automatisée. Pour exercer ces droits, veuillez communiquer avec privacy@hopper.com
------------------------------------------------------------------------------------------------------
About the Role
As a Finance & Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions. You will build the models behind our forecasts, partnerships and strategic plans, lead business reviews, and turn analysis into clear recommendations for senior leadership and the CFO.
This role is a great fit for someone who has built rigorous models under pressure in investment banking or private equity and now wants to apply those skills in-house, closer to the decisions. We are a lean team that moves fast, and we use SQL and AI tools like Claude to automate the manual work so we can spend our time on analysis and strategy.
What would your day-to-day look like
Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments
Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders
Support fundraising, M&A and capital allocation decisions, including the models and analysis behind them
Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&L outcomes
Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders
Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization
Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers
Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight
An ideal candidate has
4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&A. Investment banking or private equity experience (Analyst or Associate) is preferred
Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets
Solid understanding of accounting and how the three financial statements connect
Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders
Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly
Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work
Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast
A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline
Nice to have
Experience in tech, fintech, travel, marketplaces or B2B partnerships
Experience with Python and/or BI tools (Looker, Tableau, etc.)
CFA, CPA or MBA
Perks and benefits of working with us
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages
Hopper covers 100% of the premiums for group insurance plan
Hopper offers life, short term and long term disability coverage
HSA that covers eligible medical and dental expenses
All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere
All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay
Please ask us about our very generous parental leave, much above industry standards!
Unlimited PTO
Carrot Cash travel stipend
Access to co-working space on demand through FlexDesk AND Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
About Hopper
At Hopper, we're building the leading travel technology platform in the world, and we're doing it by solving real problems for real travelers globally. Our Hopper consumer booking platforms and HTS (Hopper Technology Solutions), our B2B business, work together to give travelers something the industry has never reliably offered: transparency, flexibility, and real savings on every trip. We combine massive amounts of data and AI with proprietary fintech products to make that happen, not just another booking engine, but a fundamentally better way to plan and experience travel for our customers and our partners. We're proof that better-for-the-customer and better-for-the-business can be one in the same
And we're continuing to grow fast! The Hopper app has been downloaded over 120 million times, with 70% of our users being Gen Z and Millennials, next-generation travelers. Today, our biggest opportunity is powering travel fintech, commerce, and loyalty for some of the biggest brands in the industry. Our first HTS partnership with Capital One helped launch a dedicated travel portal for a major financial brand's cardholders, and we've since expanded across some of the biggest names in travel and banking, including Air Canada, Uber, Royal Bank of Canada (RBC), and Nubank, powering everything from a single fintech integration to a full end-to-end travel loyalty portal.
That's our trajectory: we started as a small, disruptive app within the travel space, and now we're the engine under the hood powering how Travel Tech works.
What that looks like in practice:
Billions of dollars in travel and travel fintech move through Hopper and HTS every year
Our fintech products, including Cancel for Any Reason and Disruption Assistance for Any Reason, post exceptionally strong customer satisfaction because the terms are clear and resolutions are instant, no questions asked
Nearly 30% of app customers add a fintech product to their booking, and those customers are 1.6x more likely to book with us again
HTS now drives more than 90% of the business, proof of how fast B2B has scaled
Through HTS, any travel provider (airlines, hotels, banks, travel agencies) can plug the company’s fintech, commerce and AI solutions into their own channels, whether that's a single integration or a full end-to-end travel portal
Come take off with us!
#LI-Remote
This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. To exercise these rights, please contact privacy@hopper.com
","descriptionPlain":"À propos du poste\n\nÀ titre de gestionnaire, Finance et stratégie chez Hopper, vous serez un partenaire financier pour les leaders d'affaires de toute l'entreprise, en les aidant à comprendre la performance, à évaluer les occasions et à prendre de meilleures décisions. Vous construirez les modèles derrière nos prévisions, nos partenariats et nos plans stratégiques, dirigerez les revues d'affaires et transformerez l'analyse en recommandations claires pour la haute direction et le chef de la direction financière.\n\nCe poste convient parfaitement à une personne qui a bâti des modèles rigoureux sous pression en banque d'investissement ou en capital-investissement et qui souhaite maintenant mettre ces compétences à profit à l'interne, plus près des décisions. Nous sommes une équipe agile qui avance rapidement, et nous utilisons SQL et des outils d'IA comme Claude pour automatiser le travail manuel afin de consacrer notre temps à l'analyse et à la stratégie.\n\nÀ quoi ressemblerait votre quotidien\n\n - Construire et maintenir des modèles financiers intégrés, des analyses de scénarios et de sensibilité, ainsi que des analyses de rentabilisation pour de nouveaux produits, partenariats et investissements\n\n - Évaluer les paramètres économiques des nouvelles ententes commerciales (tarification, partage des revenus, économie unitaire, RCI) et aider à façonner les modalités des ententes avec les leaders d'affaires\n\n - Soutenir les décisions de financement, de fusions et acquisitions et de répartition du capital, y compris les modèles et les analyses qui les sous-tendent\n\n - Être responsable des prévisions mensuelles et trimestrielles pour les secteurs que vous soutenez, et contribuer au budget annuel et au plan à long terme en construisant les modèles fondés sur les inducteurs qui relient les indicateurs opérationnels aux résultats financiers\n\n - Diriger les revues mensuelles et trimestrielles des résultats réels par rapport au plan et aux prévisions, expliquer les écarts et signaler les risques et les occasions aux leaders d'affaires\n\n - Collaborer avec la direction sur des questions à fort impact comme la taille des marchés, la priorisation des investissements et l'optimisation des coûts\n\n - Préparer des documents clairs, adaptés à la haute direction, au conseil d'administration et aux investisseurs, qui racontent l'histoire derrière les chiffres\n\n - Utiliser SQL, BigQuery et des outils d'IA pour automatiser les rapports et analyses récurrents afin que l'équipe consacre moins de temps à manipuler des données et plus de temps à en tirer des constats\n\nLe ou la candidat(e) idéal(e) possède\n\n - 4 ans ou plus d'expérience en banque d'investissement, en développement corporatif, en capital-investissement, en finance stratégique ou en planification et analyse financières (FP&A). Une expérience en banque d'investissement ou en capital-investissement (analyste ou associé(e)) est privilégiée\n\n - Des compétences avancées en modélisation financière : modèles à trois états financiers, flux de trésorerie actualisés (DCF), analyses de scénarios et de sensibilité. Expertise dans Excel / Google Sheets\n\n - Une solide compréhension de la comptabilité et des liens entre les trois états financiers\n\n - D'excellentes aptitudes en communication, avec la capacité d'expliquer des concepts financiers à des partenaires non financiers et de présenter avec assurance à la haute direction\n\n - Une connaissance pratique de SQL, ou une capacité démontrée à maîtriser rapidement des outils techniques\n\n - Une utilisation concrète d'outils d'IA (Claude, ChatGPT, Copilot, etc.) pour travailler plus rapidement et automatiser les tâches répétitives\n\n - Un grand sens des responsabilités, une aisance avec l'ambiguïté et un état d'esprit de bâtisseur. Hopper avance rapidement\n\n - Un diplôme en finance, en économie, en administration, en mathématiques, en génie ou dans une autre discipline quantitative\n\nAtouts\n\n - Une expérience en technologie, en fintech, en voyage, en places de marché ou en partenariats B2B\n\n - Une expérience avec Python et/ou des outils de BI (Looker, Tableau, etc.)\n\n - Titre de CFA, CPA ou MBA\n\nAvantages sociaux\n\n - Une entreprise en démarrage bien financée et éprouvée, avec de grandes ambitions, un salaire compétitif et les avantages d'un régime d'options avant l'entrée en bourse\n\n - Hopper couvre 100 % des primes du régime d'assurance collective\n\n - Hopper offre une couverture d'assurance vie, invalidité de courte durée et de longue durée\n\n - Un compte de dépenses santé qui couvre les frais médicaux et dentaires admissibles\n\n - Tous les employés et leurs personnes à charge ont accès aux services de télémédecine de Dialogue\n\n - Tous les employés ont accès à un régime de REER avec retenues automatiques avant impôt\n\n - N'hésitez pas à nous poser des questions sur notre congé parental très généreux\n\n - Vacances illimitées\n\n - Allocation de voyage Carrot Cash\n\n - Accès à un espace de coworking à la demande via FlexDesk et une allocation pour le télétravail\n\n - Une culture entrepreneuriale où repousser les limites fait partie du quotidien\n\n - Communication ouverte avec la direction et les dirigeants de l'entreprise\n\n - De petites équipes dynamiques ayant un impact considérable\n\nÀ propos de Hopper\n\nChez Hopper, nous bâtissons la plateforme technologique de voyage de référence à l'échelle mondiale, et nous le faisons en résolvant de vrais problèmes pour de vrais voyageurs, partout sur la planète. Nos plateformes de réservation grand public Hopper et notre division B2B, HTS (Hopper Technology Solutions), travaillent en synergie pour offrir aux voyageurs transparence, flexibilité et de véritables économies à chaque séjour. Pour y parvenir, nous combinons d'immenses volumes de données et l'intelligence artificielle à des produits fintech exclusifs. Nous ne sommes pas simplement un moteur de réservation de plus : nous offrons une façon fondamentalement meilleure de planifier et de vivre le voyage pour nos clients et nos partenaires. Nous sommes la preuve que ce qui est avantageux pour le client l'est tout autant pour l'entreprise.\n\nEt notre croissance s'accélère! L’application Hopper a été téléchargée plus de 120 millions de fois, et 70 % de nos utilisateurs appartiennent à la génération Z et aux millénariaux — les voyageurs de demain. Aujourd'hui, notre plus grand levier consiste à propulser les solutions de fintech de voyage, de commerce et de fidélisation pour les plus grandes marques de l’industrie. Notre premier partenariat HTS avec Capital One a permis de lancer un portail de voyage dédié aux titulaires de cartes de cette grande marque financière. Depuis, nous nous sommes associés aux plus grands noms du voyage et du secteur bancaire, notamment Air Canada, Uber, la Banque Royale du Canada (RBC) et Nubank, en alimentant aussi bien une simple intégration fintech ciblée qu'un portail complet de fidélisation voyage clé en main.\n\nVoilà notre trajectoire : nous avons fait nos débuts comme une petite application novatrice dans l'univers du voyage, et nous sommes désormais le moteur sous le capot qui propulse la technologie du voyage mondial.\n\nCe que cela représente concrètement :\n\n - Des milliards de dollars en voyages et en solutions fintech transitent chaque année par Hopper et HTS.\n\n - Nos produits fintech, dont l'annulation sans motif (Cancel for Any Reason) et l'assistance en cas de perturbation (Disruption Assistance for Any Reason), affichent des taux de satisfaction client exceptionnels grâce à des conditions limpides et des résolutions instantanées, sans poser de questions.\n\n - Près de 30 % des clients de l'application ajoutent un produit fintech à leur réservation, et ces clients sont 1,6 fois plus susceptibles de réserver à nouveau avec nous.\n\n - HTS génère désormais plus de 90 % des activités de l'entreprise, démontrant la rapidité avec laquelle notre volet B2B s'est développé à grande échelle.\n\n - Grâce à HTS, n'importe quel fournisseur de voyages (transporteurs aériens, hôtels, banques, agences de voyages) peut intégrer les solutions fintech, commerciales et d'IA de Hopper directement dans ses propres canaux, qu'il s'agisse d'une intégration spécifique ou d'un portail de voyage complet de bout en bout.\n\nVenez décoller avec nous!\n\n\nCe poste utilise des systèmes de prise de décision automatisée pour évaluer l'aptitude des candidats. Conformément à la réglementation locale, vous avez le droit de comprendre les principaux facteurs utilisés dans cette évaluation, de demander une correction de vos données ou de demander une révision humaine de toute décision automatisée. Pour exercer ces droits, veuillez communiquer avec privacy@hopper.com\n------------------------------------------------------------------------------------------------------\n\nAbout the Role\n\nAs a Finance & Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions. You will build the models behind our forecasts, partnerships and strategic plans, lead business reviews, and turn analysis into clear recommendations for senior leadership and the CFO.\n\nThis role is a great fit for someone who has built rigorous models under pressure in investment banking or private equity and now wants to apply those skills in-house, closer to the decisions. We are a lean team that moves fast, and we use SQL and AI tools like Claude to automate the manual work so we can spend our time on analysis and strategy.\n\nWhat would your day-to-day look like\n\n - Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments\n\n - Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders\n\n - Support fundraising, M&A and capital allocation decisions, including the models and analysis behind them\n\n - Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&L outcomes\n\n - Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders\n\n - Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization\n\n - Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers\n\n - Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight\n\nAn ideal candidate has\n\n - 4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&A. Investment banking or private equity experience (Analyst or Associate) is preferred\n\n - Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets\n\n - Solid understanding of accounting and how the three financial statements connect\n\n - Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders\n\n - Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly\n\n - Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work\n\n - Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast\n\n - A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline\n\nNice to have\n\n - Experience in tech, fintech, travel, marketplaces or B2B partnerships\n\n - Experience with Python and/or BI tools (Looker, Tableau, etc.)\n\n - CFA, CPA or MBA\n\nPerks and benefits of working with us\n\n - Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages\n\n - Hopper covers 100% of the premiums for group insurance plan\n\n - Hopper offers life, short term and long term disability coverage\n\n - HSA that covers eligible medical and dental expenses\n\n - All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere\n\n - All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay\n\n - Please ask us about our very generous parental leave, much above industry standards!\n\n - Unlimited PTO\n\n - Carrot Cash travel stipend\n\n - Access to co-working space on demand through FlexDesk AND Work-from-home stipend\n\n - Entrepreneurial culture where pushing limits and taking risks is everyday business\n\n - Open communication with management and company leadership\n\n - Small, dynamic teams = massive impact\n\nAbout Hopper\n\nAt Hopper, we're building the leading travel technology platform in the world, and we're doing it by solving real problems for real travelers globally. Our Hopper consumer booking platforms and HTS (Hopper Technology Solutions), our B2B business, work together to give travelers something the industry has never reliably offered: transparency, flexibility, and real savings on every trip. We combine massive amounts of data and AI with proprietary fintech products to make that happen, not just another booking engine, but a fundamentally better way to plan and experience travel for our customers and our partners. We're proof that better-for-the-customer and better-for-the-business can be one in the same\n\nAnd we're continuing to grow fast! The Hopper app has been downloaded over 120 million times, with 70% of our users being Gen Z and Millennials, next-generation travelers. Today, our biggest opportunity is powering travel fintech, commerce, and loyalty for some of the biggest brands in the industry. Our first HTS partnership with Capital One helped launch a dedicated travel portal for a major financial brand's cardholders, and we've since expanded across some of the biggest names in travel and banking, including Air Canada, Uber, Royal Bank of Canada (RBC), and Nubank, powering everything from a single fintech integration to a full end-to-end travel loyalty portal.\n\nThat's our trajectory: we started as a small, disruptive app within the travel space, and now we're the engine under the hood powering how Travel Tech works.\n\nWhat that looks like in practice:\n\n - Billions of dollars in travel and travel fintech move through Hopper and HTS every year\n\n - Our fintech products, including Cancel for Any Reason and Disruption Assistance for Any Reason, post exceptionally strong customer satisfaction because the terms are clear and resolutions are instant, no questions asked\n\n - Nearly 30% of app customers add a fintech product to their booking, and those customers are 1.6x more likely to book with us again\n\n - HTS now drives more than 90% of the business, proof of how fast B2B has scaled\n\n - Through HTS, any travel provider (airlines, hotels, banks, travel agencies) can plug the company’s fintech, commerce and AI solutions into their own channels, whether that's a single integration or a full end-to-end travel portal\n\nCome take off with us!\n\n#LI-Remote\n\nThis role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. To exercise these rights, please contact privacy@hopper.com"},{"id":"8435336a-7a01-4f89-8da6-21af6286e7db","title":"Finance & Strategy Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Canada - Remote","secondaryLocations":[],"publishedAt":"2026-10-21T16:14:16.422+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/hopper/8435336a-7a01-4f89-8da6-21af6286e7db","applyUrl":"https://jobs.ashbyhq.com/hopper/8435336a-7a01-4f89-8da6-21af6286e7db/application","descriptionHtml":"About the Role
As a Finance & Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions. You will build the models behind our forecasts, partnerships and strategic plans, lead business reviews, and turn analysis into clear recommendations for senior leadership and the CFO.
This role is a great fit for someone who has built rigorous models under pressure in investment banking or private equity and now wants to apply those skills in-house, closer to the decisions. We are a lean team that moves fast, and we use SQL and AI tools like Claude to automate the manual work so we can spend our time on analysis and strategy.
What would your day-to-day look like
Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments
Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders
Support fundraising, M&A and capital allocation decisions, including the models and analysis behind them
Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&L outcomes
Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders
Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization
Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers
Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight
An ideal candidate has
4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&A. Investment banking or private equity experience (Analyst or Associate) is preferred
Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets
Solid understanding of accounting and how the three financial statements connect
Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders
Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly
Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work
Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast
A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline
Nice to have
Experience in tech, fintech, travel, marketplaces or B2B partnerships
Experience with Python and/or BI tools (Looker, Tableau, etc.)
CFA, CPA or MBA
Perks and benefits of working with us
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages
Hopper covers 100% of the premiums for group insurance plan
Hopper offers life, short term and long term disability coverage
HSA that covers eligible medical and dental expenses
All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere
All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay
Please ask us about our very generous parental leave, much above industry standards!
Unlimited PTO
Carrot Cash travel stipend
Access to co-working space on demand through FlexDesk AND Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
About Hopper
At Hopper, we're building the leading travel technology platform in the world, and we're doing it by solving real problems for real travelers globally. Our Hopper consumer booking platforms and HTS (Hopper Technology Solutions), our B2B business, work together to give travelers something the industry has never reliably offered: transparency, flexibility, and real savings on every trip. We combine massive amounts of data and AI with proprietary fintech products to make that happen, not just another booking engine, but a fundamentally better way to plan and experience travel for our customers and our partners. We're proof that better-for-the-customer and better-for-the-business can be one in the same
And we're continuing to grow fast! The Hopper app has been downloaded over 120 million times, with 70% of our users being Gen Z and Millennials, next-generation travelers. Today, our biggest opportunity is powering travel fintech, commerce, and loyalty for some of the biggest brands in the industry. Our first HTS partnership with Capital One helped launch a dedicated travel portal for a major financial brand's cardholders, and we've since expanded across some of the biggest names in travel and banking, including Air Canada, Uber, Royal Bank of Canada (RBC), and Nubank, powering everything from a single fintech integration to a full end-to-end travel loyalty portal.
That's our trajectory: we started as a small, disruptive app within the travel space, and now we're the engine under the hood powering how Travel Tech works.
What that looks like in practice:
Billions of dollars in travel and travel fintech move through Hopper and HTS every year
Our fintech products, including Cancel for Any Reason and Disruption Assistance for Any Reason, post exceptionally strong customer satisfaction because the terms are clear and resolutions are instant, no questions asked
Nearly 30% of app customers add a fintech product to their booking, and those customers are 1.6x more likely to book with us again
HTS now drives more than 90% of the business, proof of how fast B2B has scaled
Through HTS, any travel provider (airlines, hotels, banks, travel agencies) can plug the company’s fintech, commerce and AI solutions into their own channels, whether that's a single integration or a full end-to-end travel portal
Come take off with us!
#LI-Remote
At Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies.
","descriptionPlain":"About the Role\n\nAs a Finance & Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions. You will build the models behind our forecasts, partnerships and strategic plans, lead business reviews, and turn analysis into clear recommendations for senior leadership and the CFO.\n\nThis role is a great fit for someone who has built rigorous models under pressure in investment banking or private equity and now wants to apply those skills in-house, closer to the decisions. We are a lean team that moves fast, and we use SQL and AI tools like Claude to automate the manual work so we can spend our time on analysis and strategy.\n\nWhat would your day-to-day look like\n\n - Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments\n\n - Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders\n\n - Support fundraising, M&A and capital allocation decisions, including the models and analysis behind them\n\n - Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&L outcomes\n\n - Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders\n\n - Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization\n\n - Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers\n\n - Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight\n\nAn ideal candidate has\n\n - 4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&A. Investment banking or private equity experience (Analyst or Associate) is preferred\n\n - Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets\n\n - Solid understanding of accounting and how the three financial statements connect\n\n - Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders\n\n - Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly\n\n - Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work\n\n - Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast\n\n - A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline\n\nNice to have\n\n - Experience in tech, fintech, travel, marketplaces or B2B partnerships\n\n - Experience with Python and/or BI tools (Looker, Tableau, etc.)\n\n - CFA, CPA or MBA\n\nPerks and benefits of working with us\n\n - Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages\n\n - Hopper covers 100% of the premiums for group insurance plan\n\n - Hopper offers life, short term and long term disability coverage\n\n - HSA that covers eligible medical and dental expenses\n\n - All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere\n\n - All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay\n\n - Please ask us about our very generous parental leave, much above industry standards!\n\n - Unlimited PTO\n\n - Carrot Cash travel stipend\n\n - Access to co-working space on demand through FlexDesk AND Work-from-home stipend\n\n - Entrepreneurial culture where pushing limits and taking risks is everyday business\n\n - Open communication with management and company leadership\n\n - Small, dynamic teams = massive impact\n\n\n\nAbout Hopper\n\nAt Hopper, we're building the leading travel technology platform in the world, and we're doing it by solving real problems for real travelers globally. Our Hopper consumer booking platforms and HTS (Hopper Technology Solutions), our B2B business, work together to give travelers something the industry has never reliably offered: transparency, flexibility, and real savings on every trip. We combine massive amounts of data and AI with proprietary fintech products to make that happen, not just another booking engine, but a fundamentally better way to plan and experience travel for our customers and our partners. We're proof that better-for-the-customer and better-for-the-business can be one in the same\n\nAnd we're continuing to grow fast! The Hopper app has been downloaded over 120 million times, with 70% of our users being Gen Z and Millennials, next-generation travelers. Today, our biggest opportunity is powering travel fintech, commerce, and loyalty for some of the biggest brands in the industry. Our first HTS partnership with Capital One helped launch a dedicated travel portal for a major financial brand's cardholders, and we've since expanded across some of the biggest names in travel and banking, including Air Canada, Uber, Royal Bank of Canada (RBC), and Nubank, powering everything from a single fintech integration to a full end-to-end travel loyalty portal.\n\nThat's our trajectory: we started as a small, disruptive app within the travel space, and now we're the engine under the hood powering how Travel Tech works.\n\nWhat that looks like in practice:\n\n - Billions of dollars in travel and travel fintech move through Hopper and HTS every year\n\n - Our fintech products, including Cancel for Any Reason and Disruption Assistance for Any Reason, post exceptionally strong customer satisfaction because the terms are clear and resolutions are instant, no questions asked\n\n - Nearly 30% of app customers add a fintech product to their booking, and those customers are 1.6x more likely to book with us again\n\n - HTS now drives more than 90% of the business, proof of how fast B2B has scaled\n\n - Through HTS, any travel provider (airlines, hotels, banks, travel agencies) can plug the company’s fintech, commerce and AI solutions into their own channels, whether that's a single integration or a full end-to-end travel portal\n\nCome take off with us!\n\n#LI-Remote\n\nAt Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies."}],"apiVersion":"1"}