{"jobs":[{"id":"bc49255e-5aed-419e-9b98-399a6121d306","title":"Enterprise Account Executive","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-06-15T21:30:49.800+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Washington","addressCountry":"USA","addressLocality":"Bellevue"}},"jobUrl":"https://jobs.ashbyhq.com/humanly/bc49255e-5aed-419e-9b98-399a6121d306","applyUrl":"https://jobs.ashbyhq.com/humanly/bc49255e-5aed-419e-9b98-399a6121d306/application","descriptionHtml":"<h1><strong>About Humanly</strong></h1><p style=\"min-height:1.5em\">Humanly builds AI-native hiring software that turns recruiting from a reactive scramble into a predictable system. Built for hourly, frontline, and high-volume hiring, we don't just give teams tools — we deliver pre-vetted, ready-to-hire candidates on demand. Our AI conducts over 9,000 interviews a day for hundreds of customers, including Microsoft, Domino's, MGM Resorts, and Massage Envy.</p><p style=\"min-height:1.5em\">We recently closed a $25M Series B, and we're using it to accelerate what's already working: expanding the platform, growing the team, and deepening our reach with the companies who rely on us. Headquartered in Bellevue, WA with a team that spans the globe, we're at the stage where the foundation is built, the momentum is real, and the ceiling is wherever we decide to put it.</p><p style=\"min-height:1.5em\">We call ourselves Human Beans. We take ownership, move fast, and care about doing the right thing — for our customers, for candidates, and for each other. AI is core to what we build, and we're intentionally building a workplace where it's embedded in how we work too. We know the future is changing, and we're changing with it. If that's the kind of place where you do your best work, we'd love to meet you.</p><h1><strong>The Role</strong></h1><p style=\"min-height:1.5em\">Humanly is seeking a high-performing Enterprise Account Executive (AE) to drive strategic growth across large enterprise organizations. This senior B2B sales role is focused on helping Fortune 1000 and high-volume employers modernize hiring through AI-powered recruiting automation, AI applicant engagement, and talent acquisition technology. The ideal candidate thrives in complex sales environments, understands enterprise HR ecosystems, and is passionate about transforming the candidate and recruiter experience.</p><p style=\"min-height:1.5em\"></p><h1><strong>What You’ll Do</strong></h1><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\"><strong>Target Audience</strong>: Sell Humanly’s AI-powered recruiting platform to enterprise organizations with large-scale hiring needs, including brands such as Domino's Pizza, Massage Envy, MGM Resorts International, and Wayfair.</p></li><li><p style=\"min-height:1.5em\"><strong>Enterprise Sales Execution</strong>: Navigate complex and consultative sales cycles involving multiple stakeholders across Human Resources, Talent Acquisition, Operations, IT, Security, Legal, and Procurement teams.</p></li><li><p style=\"min-height:1.5em\"><strong>Value Proposition</strong>: Demonstrate how Humanly’s conversational AI platform streamlines recruiting operations through automated candidate engagement, interview scheduling, screening workflows, and recruiting intelligence that improves speed-to-hire and candidate experience.</p></li><li><p style=\"min-height:1.5em\"><strong>Strategic Partnerships</strong>: Collaborate with executive buyers including CHROs, Talent Acquisition leaders, HR Operations teams, CIOs, and enterprise compliance stakeholders to align solutions with organizational hiring goals.</p></li><li><p style=\"min-height:1.5em\"><strong>Technology Integrations</strong>: Position Humanly as a seamless pre-hire extension of enterprise HR technology ecosystems, integrating with leading HRIS, CRM, payroll, and workforce management platforms.</p></li><li><p style=\"min-height:1.5em\"><strong>Pipeline Management</strong>: Build and manage a healthy enterprise pipeline through outbound prospecting, strategic account planning, referrals, events, partnerships, and executive networking.</p></li><li><p style=\"min-height:1.5em\"><strong>Cross-Functional Collaboration</strong>: Work closely with Product Managers, Customer Success, Marketing, and Implementation teams to ensure successful evaluations, pilots, onboarding, and long-term account growth.</p></li><li><p style=\"min-height:1.5em\"><strong>Revenue Ownership</strong>: Consistently achieve and exceed quarterly and annual revenue targets while maintaining accurate forecasting and account management discipline.</p></li></ul><p style=\"min-height:1.5em\"></p><h1><strong>What You’ll Bring</strong></h1><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">5+ years of enterprise SaaS sales experience, preferably in HR technology, AI, recruiting, workforce management, or automation platforms.</p></li><li><p style=\"min-height:1.5em\">Proven success selling into Fortune 1000, enterprise-level, or Franchisor organizations with multi-stakeholder buying processes.</p></li><li><p style=\"min-height:1.5em\">Experience managing and accelerating traditionally long sales cycles and complex procurement processes.</p></li><li><p style=\"min-height:1.5em\">Strong understanding of talent acquisition workflows, enterprise hiring challenges, and HR technology ecosystems.</p></li><li><p style=\"min-height:1.5em\">Exceptional communication, presentation, negotiation, and executive relationship-building skills.</p></li><li><p style=\"min-height:1.5em\">Self-starter mentality with the ability to drive and thrive in a fast-paced, startup environment.</p></li></ul><p style=\"min-height:1.5em\"></p><h2><strong>Even Better</strong></h2><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Experience selling AI-powered recruiting, talent intelligence, or workforce automation solutions.</p></li><li><p style=\"min-height:1.5em\">Familiarity with ATS and HRIS platforms such as Workday, SAP SuccessFactors, UKG, Oracle, iCIMS, Greenhouse, SmartRecruiters, or similar enterprise systems.</p></li><li><p style=\"min-height:1.5em\">Experience working with high-volume hiring organizations in hospitality, retail, QSR, logistics, gaming, staffing, or customer service industries.</p></li></ul><h1><br /><strong>What We Offer</strong></h1><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape</p></li><li><p style=\"min-height:1.5em\">Competitive compensation + equity</p></li><li><p style=\"min-height:1.5em\">Company sponsored medical, dental, and vision plans for employees</p></li><li><p style=\"min-height:1.5em\">Learning &amp; development stipend </p></li><li><p style=\"min-height:1.5em\">Wellness stipend </p></li><li><p style=\"min-height:1.5em\">401(k) program </p></li><li><p style=\"min-height:1.5em\">12 weeks fully paid parental leave</p></li><li><p style=\"min-height:1.5em\">Flexible PTO</p></li><li><p style=\"min-height:1.5em\">Recognition programs and prizes</p></li><li><p style=\"min-height:1.5em\">Company retreats and team building events! </p></li></ul>","descriptionPlain":"ABOUT HUMANLY\n\nHumanly builds AI-native hiring software that turns recruiting from a reactive scramble into a predictable system. Built for hourly, frontline, and high-volume hiring, we don't just give teams tools — we deliver pre-vetted, ready-to-hire candidates on demand. Our AI conducts over 9,000 interviews a day for hundreds of customers, including Microsoft, Domino's, MGM Resorts, and Massage Envy.\n\nWe recently closed a $25M Series B, and we're using it to accelerate what's already working: expanding the platform, growing the team, and deepening our reach with the companies who rely on us. Headquartered in Bellevue, WA with a team that spans the globe, we're at the stage where the foundation is built, the momentum is real, and the ceiling is wherever we decide to put it.\n\nWe call ourselves Human Beans. We take ownership, move fast, and care about doing the right thing — for our customers, for candidates, and for each other. AI is core to what we build, and we're intentionally building a workplace where it's embedded in how we work too. We know the future is changing, and we're changing with it. If that's the kind of place where you do your best work, we'd love to meet you.\n\n\nTHE ROLE\n\nHumanly is seeking a high-performing Enterprise Account Executive (AE) to drive strategic growth across large enterprise organizations. This senior B2B sales role is focused on helping Fortune 1000 and high-volume employers modernize hiring through AI-powered recruiting automation, AI applicant engagement, and talent acquisition technology. The ideal candidate thrives in complex sales environments, understands enterprise HR ecosystems, and is passionate about transforming the candidate and recruiter experience.\n\n\n\n\nWHAT YOU’LL DO\n\n - Target Audience: Sell Humanly’s AI-powered recruiting platform to enterprise organizations with large-scale hiring needs, including brands such as Domino's Pizza, Massage Envy, MGM Resorts International, and Wayfair.\n\n - Enterprise Sales Execution: Navigate complex and consultative sales cycles involving multiple stakeholders across Human Resources, Talent Acquisition, Operations, IT, Security, Legal, and Procurement teams.\n\n - Value Proposition: Demonstrate how Humanly’s conversational AI platform streamlines recruiting operations through automated candidate engagement, interview scheduling, screening workflows, and recruiting intelligence that improves speed-to-hire and candidate experience.\n\n - Strategic Partnerships: Collaborate with executive buyers including CHROs, Talent Acquisition leaders, HR Operations teams, CIOs, and enterprise compliance stakeholders to align solutions with organizational hiring goals.\n\n - Technology Integrations: Position Humanly as a seamless pre-hire extension of enterprise HR technology ecosystems, integrating with leading HRIS, CRM, payroll, and workforce management platforms.\n\n - Pipeline Management: Build and manage a healthy enterprise pipeline through outbound prospecting, strategic account planning, referrals, events, partnerships, and executive networking.\n\n - Cross-Functional Collaboration: Work closely with Product Managers, Customer Success, Marketing, and Implementation teams to ensure successful evaluations, pilots, onboarding, and long-term account growth.\n\n - Revenue Ownership: Consistently achieve and exceed quarterly and annual revenue targets while maintaining accurate forecasting and account management discipline.\n\n\n\n\nWHAT YOU’LL BRING\n\n - 5+ years of enterprise SaaS sales experience, preferably in HR technology, AI, recruiting, workforce management, or automation platforms.\n\n - Proven success selling into Fortune 1000, enterprise-level, or Franchisor organizations with multi-stakeholder buying processes.\n\n - Experience managing and accelerating traditionally long sales cycles and complex procurement processes.\n\n - Strong understanding of talent acquisition workflows, enterprise hiring challenges, and HR technology ecosystems.\n\n - Exceptional communication, presentation, negotiation, and executive relationship-building skills.\n\n - Self-starter mentality with the ability to drive and thrive in a fast-paced, startup environment.\n\n\n\n\nEVEN BETTER\n\n - Experience selling AI-powered recruiting, talent intelligence, or workforce automation solutions.\n\n - Familiarity with ATS and HRIS platforms such as Workday, SAP SuccessFactors, UKG, Oracle, iCIMS, Greenhouse, SmartRecruiters, or similar enterprise systems.\n\n - Experience working with high-volume hiring organizations in hospitality, retail, QSR, logistics, gaming, staffing, or customer service industries.\n\n\n\nWHAT WE OFFER\n\n - Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape\n\n - Competitive compensation + equity\n\n - Company sponsored medical, dental, and vision plans for employees\n\n - Learning & development stipend \n\n - Wellness stipend \n\n - 401(k) program \n\n - 12 weeks fully paid parental leave\n\n - Flexible PTO\n\n - Recognition programs and prizes\n\n - Company retreats and team building events! "},{"id":"f921baef-bbc3-4b4a-bf2d-410a39c5e1a0","title":"Senior Manager, Partnerships","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Seattle-Bellevue","secondaryLocations":[],"publishedAt":"2026-08-10T18:43:53.181+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Washington","addressCountry":"USA","addressLocality":"Bellevue"}},"jobUrl":"https://jobs.ashbyhq.com/humanly/f921baef-bbc3-4b4a-bf2d-410a39c5e1a0","applyUrl":"https://jobs.ashbyhq.com/humanly/f921baef-bbc3-4b4a-bf2d-410a39c5e1a0/application","descriptionHtml":"<h1><strong>About Humanly</strong></h1><p style=\"min-height:1.5em\">Humanly builds AI-native hiring software that turns recruiting from a reactive scramble into a predictable system. Built for hourly, frontline, and high-volume hiring, we don't just give teams tools — we deliver pre-vetted, ready-to-hire candidates on demand. Our AI conducts over 9,000 interviews a day for hundreds of customers, including Microsoft, Domino's, MGM Resorts, and Massage Envy.</p><p style=\"min-height:1.5em\">We recently closed a $25M Series B, and we're using it to accelerate what's already working: expanding the platform, growing the team, and deepening our reach with the companies who rely on us. Headquartered in Bellevue, WA with a team that spans the globe, we're at the stage where the foundation is built, the momentum is real, and the ceiling is wherever we decide to put it.</p><p style=\"min-height:1.5em\">We call ourselves Human Beans. We take ownership, move fast, and care about doing the right thing — for our customers, for candidates, and for each other. AI is core to what we build, and we're intentionally building a workplace where it's embedded in how we work too. We know the future is changing, and we're changing with it. If that's the kind of place where you do your best work, we'd love to meet you.</p><h2><strong>The Role</strong></h2><p style=\"min-height:1.5em\">Humanly is at an inflection point — the product is proven, the momentum is real, and the partnership opportunity in front of us is massive. We're looking for a Senior Manager, Partnerships to drive it day to day.</p><p style=\"min-height:1.5em\">You're joining a partnership motion with real early traction — your job is to execute against it, sharpen it, and scale it. That means identifying the right partners across the HR technology ecosystem, negotiating and launching deals, and running the operating rhythm that turns partnerships into a repeatable revenue channel. You'll own execution day to day, working closely with our CCDO to shape strategy along the way.</p><p style=\"min-height:1.5em\">You won't be on an island — you'll partner closely with Sales, Marketing, Product, Customer Success, and Engineering. You're the driver, representing Humanly in rooms with ATS platforms, HRIS providers, payroll companies, staffing firms, and job boards, and you'll be expected to walk out with deals that move the business forward.</p><p style=\"min-height:1.5em\">AI is core to everything we build at Humanly, and partnerships are no exception. We're looking for someone who sees the AI-powered hiring space for what it is — one of the most dynamic and consequential categories in enterprise software right now — and wants to help execute Humanly's strategy within it.</p><p style=\"min-height:1.5em\">This is a rare opportunity to build on real early momentum at a company with the funding and ambition to make it matter.</p><p style=\"min-height:1.5em\"></p><h2><strong>What You'll Do</strong></h2><h3><strong>Strategic Partnerships &amp; Alliances</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Identify, recruit, negotiate, and launch strategic partners across ATS, HRIS, payroll, staffing, job boards, assessments, background screening, benefits, and adjacent HR technology</p></li><li><p style=\"min-height:1.5em\">Own the full partnership lifecycle from prospecting through launch and ongoing growth</p></li><li><p style=\"min-height:1.5em\">Build and manage a prioritized partner pipeline with defined milestones and next steps</p></li></ul><h3><strong>Partner Revenue &amp; Pipeline Generation</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Generate qualified revenue opportunities through referrals, channel partners, and strategic alliances</p></li><li><p style=\"min-height:1.5em\">Develop and manage partner KPIs, pipeline reporting, and forecasting</p></li><li><p style=\"min-height:1.5em\">Execute and refine our partner management framework — partner tiers, business plans, and operating cadence</p></li></ul><h3><strong>Technology Integrations &amp; Ecosystem Development</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Own relationships with technology partners throughout evaluation, negotiation, launch, and ongoing growth</p></li><li><p style=\"min-height:1.5em\">Collaborate with Product and Engineering to define integration priorities and ensure partner launches are executed successfully</p></li><li><p style=\"min-height:1.5em\">Position Humanly as the preferred AI-powered hiring platform within key technology ecosystems</p></li></ul><h3><strong>Co-Marketing, Brand &amp; Industry Influence</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Expand Humanly's influence across the HR technology ecosystem through industry associations, analyst relationships, and strategic communities</p></li><li><p style=\"min-height:1.5em\">Launch co-marketing and co-selling initiatives with measurable pipeline impact</p></li><li><p style=\"min-height:1.5em\">Build Humanly's reputation as a must-partner-with platform in AI-powered hiring</p></li></ul><h3><strong>Strategic Growth &amp; Market Intelligence</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Surface recommendations that inform product direction, go-to-market strategy, and partnership investments</p></li><li><p style=\"min-height:1.5em\">Monitor competitive dynamics, emerging technologies, and market shifts to flag opportunities early</p></li><li><p style=\"min-height:1.5em\">Serve as a cross-functional partner to Sales, Marketing, and Product leadership</p></li></ul><h2><strong>What You'll Bring</strong></h2><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\"><strong>5-8+ years in strategic partnerships or business development</strong> — specifically within B2B SaaS, with a track record of sourcing and closing deals that generated measurable revenue, not just relationships</p></li><li><p style=\"min-height:1.5em\"><strong>Deep HR technology ecosystem knowledge</strong> — you can navigate conversations with ATS, HRIS, payroll, staffing, and adjacent players without a learning curve</p></li><li><p style=\"min-height:1.5em\"><strong>Commercial deal experience</strong> — you've negotiated referral, reseller, OEM, technology, and strategic alliance agreements and can move a deal from first conversation to signed contract</p></li><li><p style=\"min-height:1.5em\"><strong>Pipeline and revenue ownership</strong> — you speak in metrics: sourced ARR, influenced revenue, partner-attributed pipeline, and you've managed forecasting and KPIs at a function level</p></li><li><p style=\"min-height:1.5em\"><strong>Cross-functional leadership</strong> — you've driven initiatives across Sales, Marketing, Product, Customer Success, and Engineering and earned alignment without relying on authority</p></li><li><p style=\"min-height:1.5em\"><strong>AI fluency in your own work</strong> — you're already using AI tools to work faster and smarter, not just thinking about it</p></li><li><p style=\"min-height:1.5em\"><strong>Builder's mentality</strong> — you take initiative, execute against a framework without needing everything spelled out, and know how to sharpen a process as you go</p></li></ul><h2><strong>Even Better</strong></h2><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Experience at a high-growth startup between Series A and Series C</p></li><li><p style=\"min-height:1.5em\">Existing relationships within the HR technology ecosystem you can activate on day one</p></li><li><p style=\"min-height:1.5em\">Experience with both direct and channel sales motions and how partnerships complement both</p></li></ul><h1><br /><strong>What We Offer</strong></h1><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape</p></li><li><p style=\"min-height:1.5em\">Competitive compensation + equity</p></li><li><p style=\"min-height:1.5em\">Company sponsored medical, dental, and vision plans for employees</p></li><li><p style=\"min-height:1.5em\">Learning &amp; development stipend </p></li><li><p style=\"min-height:1.5em\">Wellness stipend </p></li><li><p style=\"min-height:1.5em\">401(k) program </p></li><li><p style=\"min-height:1.5em\">12 weeks fully paid parental leave</p></li><li><p style=\"min-height:1.5em\">Flexible PTO</p></li><li><p style=\"min-height:1.5em\">Recognition programs and prizes</p></li><li><p style=\"min-height:1.5em\">Company retreats and team building events! </p></li></ul>","descriptionPlain":"ABOUT HUMANLY\n\nHumanly builds AI-native hiring software that turns recruiting from a reactive scramble into a predictable system. Built for hourly, frontline, and high-volume hiring, we don't just give teams tools — we deliver pre-vetted, ready-to-hire candidates on demand. Our AI conducts over 9,000 interviews a day for hundreds of customers, including Microsoft, Domino's, MGM Resorts, and Massage Envy.\n\nWe recently closed a $25M Series B, and we're using it to accelerate what's already working: expanding the platform, growing the team, and deepening our reach with the companies who rely on us. Headquartered in Bellevue, WA with a team that spans the globe, we're at the stage where the foundation is built, the momentum is real, and the ceiling is wherever we decide to put it.\n\nWe call ourselves Human Beans. We take ownership, move fast, and care about doing the right thing — for our customers, for candidates, and for each other. AI is core to what we build, and we're intentionally building a workplace where it's embedded in how we work too. We know the future is changing, and we're changing with it. If that's the kind of place where you do your best work, we'd love to meet you.\n\n\nTHE ROLE\n\nHumanly is at an inflection point — the product is proven, the momentum is real, and the partnership opportunity in front of us is massive. We're looking for a Senior Manager, Partnerships to drive it day to day.\n\nYou're joining a partnership motion with real early traction — your job is to execute against it, sharpen it, and scale it. That means identifying the right partners across the HR technology ecosystem, negotiating and launching deals, and running the operating rhythm that turns partnerships into a repeatable revenue channel. You'll own execution day to day, working closely with our CCDO to shape strategy along the way.\n\nYou won't be on an island — you'll partner closely with Sales, Marketing, Product, Customer Success, and Engineering. You're the driver, representing Humanly in rooms with ATS platforms, HRIS providers, payroll companies, staffing firms, and job boards, and you'll be expected to walk out with deals that move the business forward.\n\nAI is core to everything we build at Humanly, and partnerships are no exception. We're looking for someone who sees the AI-powered hiring space for what it is — one of the most dynamic and consequential categories in enterprise software right now — and wants to help execute Humanly's strategy within it.\n\nThis is a rare opportunity to build on real early momentum at a company with the funding and ambition to make it matter.\n\n\n\n\nWHAT YOU'LL DO\n\n\nSTRATEGIC PARTNERSHIPS & ALLIANCES\n\n - Identify, recruit, negotiate, and launch strategic partners across ATS, HRIS, payroll, staffing, job boards, assessments, background screening, benefits, and adjacent HR technology\n\n - Own the full partnership lifecycle from prospecting through launch and ongoing growth\n\n - Build and manage a prioritized partner pipeline with defined milestones and next steps\n\n\nPARTNER REVENUE & PIPELINE GENERATION\n\n - Generate qualified revenue opportunities through referrals, channel partners, and strategic alliances\n\n - Develop and manage partner KPIs, pipeline reporting, and forecasting\n\n - Execute and refine our partner management framework — partner tiers, business plans, and operating cadence\n\n\nTECHNOLOGY INTEGRATIONS & ECOSYSTEM DEVELOPMENT\n\n - Own relationships with technology partners throughout evaluation, negotiation, launch, and ongoing growth\n\n - Collaborate with Product and Engineering to define integration priorities and ensure partner launches are executed successfully\n\n - Position Humanly as the preferred AI-powered hiring platform within key technology ecosystems\n\n\nCO-MARKETING, BRAND & INDUSTRY INFLUENCE\n\n - Expand Humanly's influence across the HR technology ecosystem through industry associations, analyst relationships, and strategic communities\n\n - Launch co-marketing and co-selling initiatives with measurable pipeline impact\n\n - Build Humanly's reputation as a must-partner-with platform in AI-powered hiring\n\n\nSTRATEGIC GROWTH & MARKET INTELLIGENCE\n\n - Surface recommendations that inform product direction, go-to-market strategy, and partnership investments\n\n - Monitor competitive dynamics, emerging technologies, and market shifts to flag opportunities early\n\n - Serve as a cross-functional partner to Sales, Marketing, and Product leadership\n\n\nWHAT YOU'LL BRING\n\n - 5-8+ years in strategic partnerships or business development — specifically within B2B SaaS, with a track record of sourcing and closing deals that generated measurable revenue, not just relationships\n\n - Deep HR technology ecosystem knowledge — you can navigate conversations with ATS, HRIS, payroll, staffing, and adjacent players without a learning curve\n\n - Commercial deal experience — you've negotiated referral, reseller, OEM, technology, and strategic alliance agreements and can move a deal from first conversation to signed contract\n\n - Pipeline and revenue ownership — you speak in metrics: sourced ARR, influenced revenue, partner-attributed pipeline, and you've managed forecasting and KPIs at a function level\n\n - Cross-functional leadership — you've driven initiatives across Sales, Marketing, Product, Customer Success, and Engineering and earned alignment without relying on authority\n\n - AI fluency in your own work — you're already using AI tools to work faster and smarter, not just thinking about it\n\n - Builder's mentality — you take initiative, execute against a framework without needing everything spelled out, and know how to sharpen a process as you go\n\n\nEVEN BETTER\n\n - Experience at a high-growth startup between Series A and Series C\n\n - Existing relationships within the HR technology ecosystem you can activate on day one\n\n - Experience with both direct and channel sales motions and how partnerships complement both\n\n\n\nWHAT WE OFFER\n\n - Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape\n\n - Competitive compensation + equity\n\n - Company sponsored medical, dental, and vision plans for employees\n\n - Learning & development stipend \n\n - Wellness stipend \n\n - 401(k) program \n\n - 12 weeks fully paid parental leave\n\n - Flexible PTO\n\n - Recognition programs and prizes\n\n - Company retreats and team building events! "},{"id":"5cea2f94-030f-4da0-99aa-da47bb934ab0","title":"Customer Success Manager - SMB","department":"Customer Success","team":"Customer Success","employmentType":"FullTime","location":"Seattle-Bellevue","secondaryLocations":[],"publishedAt":"2026-07-27T16:15:28.722+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Washington","addressCountry":"USA","addressLocality":"Bellevue"}},"jobUrl":"https://jobs.ashbyhq.com/humanly/5cea2f94-030f-4da0-99aa-da47bb934ab0","applyUrl":"https://jobs.ashbyhq.com/humanly/5cea2f94-030f-4da0-99aa-da47bb934ab0/application","descriptionHtml":"<h1><strong>About Humanly</strong></h1><p style=\"min-height:1.5em\">Humanly builds AI-native hiring software that turns recruiting from a reactive scramble into a predictable system. Built for hourly, frontline, and high-volume hiring, we don't just give teams tools — we deliver pre-vetted, ready-to-hire candidates on demand. Our AI conducts over 9,000 interviews a day for hundreds of customers, including Microsoft, Domino's, MGM Resorts, and Massage Envy.</p><p style=\"min-height:1.5em\">We recently closed a $25M Series B, and we're using it to accelerate what's already working: expanding the platform, growing the team, and deepening our reach with the companies who rely on us. Headquartered in Bellevue, WA with a team that spans the globe, we're at the stage where the foundation is built, the momentum is real, and the ceiling is wherever we decide to put it.</p><p style=\"min-height:1.5em\">We call ourselves Human Beans. We take ownership, move fast, and care about doing the right thing — for our customers, for candidates, and for each other. AI is core to what we build, and we're intentionally building a workplace where it's embedded in how we work too. We know the future is changing, and we're changing with it. If that's the kind of place where you do your best work, we'd love to meet you.</p><h2><strong>The Role</strong></h2><p style=\"min-height:1.5em\">We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly.</p><p style=\"min-height:1.5em\">This role sits within our Customer Success team and owns a portfolio of SMB accounts. You'll be a trusted partner to customers—building relationships, helping them adopt the product, and making sure they see measurable outcomes.</p><p style=\"min-height:1.5em\">This is a great fit for someone earlier in their Customer Success career, or someone transitioning from recruiting/TA/HR into Customer Success. Prior recruiting experience is helpful, but not required; we’ll train you on the recruiting concepts you need to be successful.</p><p style=\"min-height:1.5em\">You'll work closely with our Product, Support, Implementation, and Growth teams while serving as the primary advocate for your customers. As Humanly continues to scale, you'll have the opportunity to help shape our customer success processes, playbooks, and customer engagement best practices.</p><p style=\"min-height:1.5em\"></p><h3><strong>Why are we excited about this role?</strong></h3><p style=\"min-height:1.5em\">Humanly is entering a new phase of growth, serving increasingly sophisticated recruiting organizations with complex hiring needs. Our customers expect more than software, they expect expertise, guidance, and partnership.</p><p style=\"min-height:1.5em\">This role sits at the center of that mission.</p><p style=\"min-height:1.5em\">The right person will help recruiting teams modernize how they hire, leverage AI responsibly, and achieve measurable recruiting outcomes. You'll directly influence customer retention, adoption, expansion, and product feedback while building trusted relationships with some of the most innovative talent acquisition teams in the market.</p><p style=\"min-height:1.5em\"></p><h2><strong>What You'll Do</strong></h2><h3><strong>Customer Relationship Management</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Own a portfolio of SMB customer accounts and serve as their primary contact.</p></li><li><p style=\"min-height:1.5em\">Build trusted relationships with recruiters, recruiting leaders, operations teams, and executive stakeholders.</p></li><li><p style=\"min-height:1.5em\">Lead regular customer meetings, business reviews, and strategic planning discussions.</p></li><li><p style=\"min-height:1.5em\">Advocate for customer needs internally across Product, Support, Engineering, and Revenue teams.</p></li></ul><h3><strong>Adoption &amp; Customer Outcomes</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Drive adoption and utilization of Humanly's products across customer organizations.</p></li><li><p style=\"min-height:1.5em\">Help customers establish success metrics and achieve measurable business outcomes.</p></li><li><p style=\"min-height:1.5em\">Monitor customer health and proactively identify risks, opportunities, and engagement trends.</p></li><li><p style=\"min-height:1.5em\">Deliver training, enablement, and change management support to ensure long-term customer success.</p></li></ul><h3><strong>Strategic Consulting</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Understand customer hiring workflows, recruiting challenges, and business objectives.</p></li><li><p style=\"min-height:1.5em\">Analyze customer usage data and hiring performance metrics to identify optimization opportunities.</p></li><li><p style=\"min-height:1.5em\">Prepare and deliver Quarterly Business Reviews (QBRs) and executive presentations.</p></li><li><p style=\"min-height:1.5em\">Share recruiting best practices and industry insights that help customers improve hiring outcomes.</p></li></ul><h3><strong>Retention &amp; Growth</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Own customer retention and renewal outcomes for your portfolio.</p></li><li><p style=\"min-height:1.5em\">Identify cross-sell expansion opportunities and partner with our Growth team when appropriate.</p></li><li><p style=\"min-height:1.5em\">Strengthen executive relationships that support long-term customer partnerships.</p></li><li><p style=\"min-height:1.5em\">Gather and communicate customer feedback to influence product direction and roadmap discussions.</p></li></ul><h2><strong>What You'll Bring</strong></h2><h3><strong>1–3 years of customer-facing experience (or equivalent)</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Experience in a role where you supported customers or stakeholders and drove outcomes—Customer Success, Recruiting/Talent Acquisition, Staffing, Sales/Account Management, Implementation, Support, HR/People Ops, or a similar customer-facing function.</p></li></ul><h3><strong>Interest in recruiting or HR technology (nice to have)</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Familiarity with recruiting workflows, hiring processes, or candidate experience is great—but not required. If you’re a former recruiter or TA practitioner looking to change careers, we’d love to hear from you.</p></li></ul><h3><strong>Customer relationship skills</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">You can manage multiple priorities and customer conversations, communicate clearly with a range of stakeholders, and keep customers moving forward with clear next steps (we’ll help you build deeper CS strategy over time).</p></li></ul><h3><strong>Strong communication and presentation skills</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">You are comfortable leading executive conversations, facilitating business reviews, presenting data-driven insights, and influencing stakeholders..</p></li></ul><h3><strong>Analytical mindset</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">You can interpret customer data, identify trends, and translate metrics into actionable recommendations for customers.</p></li></ul><h3><strong>AI fluency in your own work</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">You're already leveraging AI tools to improve productivity, communication, research, analysis, and customer engagement—not just curious about AI, but actively using it.</p></li></ul><h3><strong>Builder's mentality</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">You thrive in growing organizations and enjoy helping create processes, playbooks, and best practices. You see opportunities for improvement and take ownership of making things better.</p></li></ul><h3><strong>Customer-first mindset</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">You genuinely enjoy helping customers succeed and balancing customer needs with business objectives.</p></li></ul><h3><strong>Coachability and curiosity</strong></h3><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">You ask great questions, take feedback well, and enjoy learning new tools, products, and industry concepts.</p></li></ul><h2><strong>Even Better</strong></h2><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Experience working at an ATS, recruiting technology, HR technology, or staffing company.</p></li><li><p style=\"min-height:1.5em\">Experience as a recruiter, recruiting manager, recruiting operations leader, or talent acquisition leader.</p></li><li><p style=\"min-height:1.5em\">Experience managing SaaS renewals, customer health programs, or expansion opportunities.</p></li><li><p style=\"min-height:1.5em\">Familiarity with CRM systems, customer success platforms, and business intelligence tools.</p></li><li><p style=\"min-height:1.5em\">Experience supporting mid-market and enterprise customers.</p></li></ul><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\"><strong>Ideal Backgrounds:</strong> Recruiter/TA, Staffing, Customer Support, Implementation/Onboarding, Account Coordinator, Junior CSM, HR/People Ops, HR Tech Customer Success.</p><h1><br /><strong>What We Offer</strong></h1><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape</p></li><li><p style=\"min-height:1.5em\">Competitive compensation + equity</p></li><li><p style=\"min-height:1.5em\">Company sponsored medical, dental, and vision plans for employees</p></li><li><p style=\"min-height:1.5em\">Learning &amp; development stipend </p></li><li><p style=\"min-height:1.5em\">Wellness stipend </p></li><li><p style=\"min-height:1.5em\">401(k) program </p></li><li><p style=\"min-height:1.5em\">12 weeks fully paid parental leave</p></li><li><p style=\"min-height:1.5em\">Flexible PTO</p></li><li><p style=\"min-height:1.5em\">Recognition programs and prizes</p></li><li><p style=\"min-height:1.5em\">Company retreats and team building events! </p></li></ul>","descriptionPlain":"ABOUT HUMANLY\n\nHumanly builds AI-native hiring software that turns recruiting from a reactive scramble into a predictable system. Built for hourly, frontline, and high-volume hiring, we don't just give teams tools — we deliver pre-vetted, ready-to-hire candidates on demand. Our AI conducts over 9,000 interviews a day for hundreds of customers, including Microsoft, Domino's, MGM Resorts, and Massage Envy.\n\nWe recently closed a $25M Series B, and we're using it to accelerate what's already working: expanding the platform, growing the team, and deepening our reach with the companies who rely on us. Headquartered in Bellevue, WA with a team that spans the globe, we're at the stage where the foundation is built, the momentum is real, and the ceiling is wherever we decide to put it.\n\nWe call ourselves Human Beans. We take ownership, move fast, and care about doing the right thing — for our customers, for candidates, and for each other. AI is core to what we build, and we're intentionally building a workplace where it's embedded in how we work too. We know the future is changing, and we're changing with it. If that's the kind of place where you do your best work, we'd love to meet you.\n\n\nTHE ROLE\n\nWe're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly.\n\nThis role sits within our Customer Success team and owns a portfolio of SMB accounts. You'll be a trusted partner to customers—building relationships, helping them adopt the product, and making sure they see measurable outcomes.\n\nThis is a great fit for someone earlier in their Customer Success career, or someone transitioning from recruiting/TA/HR into Customer Success. Prior recruiting experience is helpful, but not required; we’ll train you on the recruiting concepts you need to be successful.\n\nYou'll work closely with our Product, Support, Implementation, and Growth teams while serving as the primary advocate for your customers. As Humanly continues to scale, you'll have the opportunity to help shape our customer success processes, playbooks, and customer engagement best practices.\n\n\n\n\nWHY ARE WE EXCITED ABOUT THIS ROLE?\n\nHumanly is entering a new phase of growth, serving increasingly sophisticated recruiting organizations with complex hiring needs. Our customers expect more than software, they expect expertise, guidance, and partnership.\n\nThis role sits at the center of that mission.\n\nThe right person will help recruiting teams modernize how they hire, leverage AI responsibly, and achieve measurable recruiting outcomes. You'll directly influence customer retention, adoption, expansion, and product feedback while building trusted relationships with some of the most innovative talent acquisition teams in the market.\n\n\n\n\nWHAT YOU'LL DO\n\n\nCUSTOMER RELATIONSHIP MANAGEMENT\n\n - Own a portfolio of SMB customer accounts and serve as their primary contact.\n\n - Build trusted relationships with recruiters, recruiting leaders, operations teams, and executive stakeholders.\n\n - Lead regular customer meetings, business reviews, and strategic planning discussions.\n\n - Advocate for customer needs internally across Product, Support, Engineering, and Revenue teams.\n\n\nADOPTION & CUSTOMER OUTCOMES\n\n - Drive adoption and utilization of Humanly's products across customer organizations.\n\n - Help customers establish success metrics and achieve measurable business outcomes.\n\n - Monitor customer health and proactively identify risks, opportunities, and engagement trends.\n\n - Deliver training, enablement, and change management support to ensure long-term customer success.\n\n\nSTRATEGIC CONSULTING\n\n - Understand customer hiring workflows, recruiting challenges, and business objectives.\n\n - Analyze customer usage data and hiring performance metrics to identify optimization opportunities.\n\n - Prepare and deliver Quarterly Business Reviews (QBRs) and executive presentations.\n\n - Share recruiting best practices and industry insights that help customers improve hiring outcomes.\n\n\nRETENTION & GROWTH\n\n - Own customer retention and renewal outcomes for your portfolio.\n\n - Identify cross-sell expansion opportunities and partner with our Growth team when appropriate.\n\n - Strengthen executive relationships that support long-term customer partnerships.\n\n - Gather and communicate customer feedback to influence product direction and roadmap discussions.\n\n\nWHAT YOU'LL BRING\n\n\n1–3 YEARS OF CUSTOMER-FACING EXPERIENCE (OR EQUIVALENT)\n\n - Experience in a role where you supported customers or stakeholders and drove outcomes—Customer Success, Recruiting/Talent Acquisition, Staffing, Sales/Account Management, Implementation, Support, HR/People Ops, or a similar customer-facing function.\n\n\nINTEREST IN RECRUITING OR HR TECHNOLOGY (NICE TO HAVE)\n\n - Familiarity with recruiting workflows, hiring processes, or candidate experience is great—but not required. If you’re a former recruiter or TA practitioner looking to change careers, we’d love to hear from you.\n\n\nCUSTOMER RELATIONSHIP SKILLS\n\n - You can manage multiple priorities and customer conversations, communicate clearly with a range of stakeholders, and keep customers moving forward with clear next steps (we’ll help you build deeper CS strategy over time).\n\n\nSTRONG COMMUNICATION AND PRESENTATION SKILLS\n\n - You are comfortable leading executive conversations, facilitating business reviews, presenting data-driven insights, and influencing stakeholders..\n\n\nANALYTICAL MINDSET\n\n - You can interpret customer data, identify trends, and translate metrics into actionable recommendations for customers.\n\n\nAI FLUENCY IN YOUR OWN WORK\n\n - You're already leveraging AI tools to improve productivity, communication, research, analysis, and customer engagement—not just curious about AI, but actively using it.\n\n\nBUILDER'S MENTALITY\n\n - You thrive in growing organizations and enjoy helping create processes, playbooks, and best practices. You see opportunities for improvement and take ownership of making things better.\n\n\nCUSTOMER-FIRST MINDSET\n\n - You genuinely enjoy helping customers succeed and balancing customer needs with business objectives.\n\n\nCOACHABILITY AND CURIOSITY\n\n - You ask great questions, take feedback well, and enjoy learning new tools, products, and industry concepts.\n\n\nEVEN BETTER\n\n - Experience working at an ATS, recruiting technology, HR technology, or staffing company.\n\n - Experience as a recruiter, recruiting manager, recruiting operations leader, or talent acquisition leader.\n\n - Experience managing SaaS renewals, customer health programs, or expansion opportunities.\n\n - Familiarity with CRM systems, customer success platforms, and business intelligence tools.\n\n - Experience supporting mid-market and enterprise customers.\n\n\n\nIdeal Backgrounds: Recruiter/TA, Staffing, Customer Support, Implementation/Onboarding, Account Coordinator, Junior CSM, HR/People Ops, HR Tech Customer Success.\n\n\n\nWHAT WE OFFER\n\n - Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape\n\n - Competitive compensation + equity\n\n - Company sponsored medical, dental, and vision plans for employees\n\n - Learning & development stipend \n\n - Wellness stipend \n\n - 401(k) program \n\n - 12 weeks fully paid parental leave\n\n - Flexible PTO\n\n - Recognition programs and prizes\n\n - Company retreats and team building events! 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