incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
As an Enterprise CSM you take some of our most complex accounts from first team to org-wide standard: scaling adoption, embedding best practice, and maturing their operational maturity - so the platform delivers value for years, not just at renewal.
Leading seamless onboarding and integration for net-new enterprise customers, ensuring a smooth transition to incident.io while delivering in-depth training to maximize platform adoption and value.
Building and maintaining strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor. You’ll regularly engage with customers to understand their evolving needs and provide tailored, impactful solutions.
Proactively addressing customer challenges and opportunities, delivering ongoing support to ensure satisfaction, retention, and continuous improvement while advocating for product enhancements where necessary.
Identifying and driving expansion opportunities, including upsells and cross-sells, by aligning our offerings with customer goals to deliver measurable value for both the customer and incident.io.
Championing the customer voice internally by sharing actionable insights during Monthly Impact Review meetings and collaborating closely with Product, Engineering, Sales, and Marketing teams to drive alignment and success.
You've carried a book of enterprise accounts, the kind where you know the org chart, the politics and the three teams who haven't adopted yet, not just the person who signed.
You've sold to, or supported, technical people, whether that's engineering teams, on-call rotations or developer tools. You can hold your own in a technical conversation without needing to escalate every one of them.
You've got commercial instincts. You spot the account that's about to double, you know what a risk signal looks like early, and you know when to pull your AE in.
You've run onboarding for organisations where adoption had to be won team by team, and you've got the scar tissue to prove it.
You know what enterprise CS looks like when it's done well. Exec relationships that survive a bad quarter, reviews people actually want to attend, AI-assisted workflows that give you back time. You don't need to have built all of it, but you've got opinions on what you'd do differently.
Half-built process doesn't rattle you. You'd rather fix the documentation than complain about it.
You actually like being in a room with customers, and you'll get on a plane for the right one.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
You're joining as the second Strategic AE on a segment that's already proving out — our founding rep is building pipeline fast, and we need you to help us cover it and take incident.io deeper into traditional enterprise, beyond the digital-native base we've won so far.
As the second Strategic AE at incident.io, you're joining a segment that's already working — our founding rep has built serious pipeline fast, and your job is to help us cover it and push further into traditional enterprise, the territory beyond our digital-native roots.
We're not looking for someone coin-operated. We want someone who can steer through ambiguity, working it out together with leadership and the founding rep as this segment takes shape, then taking the reins on driving pipeline and opportunities forward.
You'll work closely with our founders and CRO, not as a formality but because this segment is still being written and they're genuinely in the weeds with you. Alongside that, you've got strategic CSMs, pre-sales Solutions Engineer support, a customer support engineer, and a product team that will turn your feature requests around in hours or days, not the quarters-long roadmap cycles you're used to elsewhere. For a Strategic AE, that's the kind of executive support and internal firepower most people never get.
We're an AI-forward company, founded by engineers, and everyone here has unlimited Claude access. We're looking for someone who's genuinely an early adopter — using AI in how you research accounts, prep for deals, and work faster than the rep across the table at a legacy vendor.
This isn't a role with a scripted ladder — the upside here is earning power, growing as the segment grows and the accounts you close and inherit get bigger. If leadership is where you're headed long-term, know that when we open new roles, we look inward at existing talent first. We want this to be a rocket ship for your career, not just your quota.
You've sourced and closed traditional enterprise deals before, and you've got the results to prove it — from knowing how to leverage a network and create real opportunities inside Fortune 500 accounts where nobody's just waiting for your email.
You've worked in growth-stage startups and know what that actually demands — an evolving playbook, not a finished one, and you're comfortable helping write it rather than waiting for someone to hand it to you.
You're action-oriented. We trust you to make the call and move, not ask permission every step of the way — and you're comfortable operating that way.
You're solutions-minded when things get messy — a stalled deal or a tricky procurement process is a puzzle to you, not a wall.
You're team-oriented — the kind of person others genuinely like working with. You'll partner with founders, a CRO, CSMs, SEs, and support, and you care as much about being good to work with as you do about hitting number.
You want to be part of building something, not just executing inside an established motion — the idea of shaping a brand-new segment excites you more than it intimidates you.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The Technical Support Team is usually the first line of communication between incident.io and our customers.
We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.
It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering
Handling technical challenges that arise with customers in partnership with our Customer Success Managers
Expanding our technical support processes in collaboration with the Head of Technical Support
Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems
Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges
Able to communicate complex technical information by conveying in a clear and simple manner
Love products and are keen to understand how they work and how different parts interact with one another
You are smartly persistent; have a knack for knowing when to dig deep and when to move on
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
You're joining as the second Strategic AE on a segment that's already proving out — our founding rep is building pipeline fast, and we need you to help us cover it and take incident.io deeper into traditional enterprise, beyond the digital-native base we've won so far.
As the second Strategic AE at incident.io, you're joining a segment that's already working — our founding rep has built serious pipeline fast, and your job is to help us cover it and push further into traditional enterprise, the territory beyond our digital-native roots.
We're not looking for someone coin-operated. We want someone who can steer through ambiguity, working it out together with leadership and the founding rep as this segment takes shape, then taking the reins on driving pipeline and opportunities forward.
You'll work closely with our founders and CRO, not as a formality but because this segment is still being written and they're genuinely in the weeds with you. Alongside that, you've got strategic CSMs, pre-sales Solutions Engineer support, a customer support engineer, and a product team that will turn your feature requests around in hours or days, not the quarters-long roadmap cycles you're used to elsewhere. For a Strategic AE, that's the kind of executive support and internal firepower most people never get.
We're an AI-forward company, founded by engineers, and everyone here has unlimited Claude access. We're looking for someone who's genuinely an early adopter — using AI in how you research accounts, prep for deals, and work faster than the rep across the table at a legacy vendor.
This isn't a role with a scripted ladder — the upside here is earning power, growing as the segment grows and the accounts you close and inherit get bigger. If leadership is where you're headed long-term, know that when we open new roles, we look inward at existing talent first. We want this to be a rocket ship for your career, not just your quota.
You've sourced and closed traditional enterprise deals before, and you've got the results to prove it — from knowing how to leverage a network and create real opportunities inside Fortune 500 accounts where nobody's just waiting for your email.
You've worked in growth-stage startups and know what that actually demands — an evolving playbook, not a finished one, and you're comfortable helping write it rather than waiting for someone to hand it to you.
You're action-oriented. We trust you to make the call and move, not ask permission every step of the way — and you're comfortable operating that way.
You're solutions-minded when things get messy — a stalled deal or a tricky procurement process is a puzzle to you, not a wall.
You're team-oriented — the kind of person others genuinely like working with. You'll partner with founders, a CRO, CSMs, SEs, and support, and you care as much about being good to work with as you do about hitting number.
You want to be part of building something, not just executing inside an established motion — the idea of shaping a brand-new segment excites you more than it intimidates you.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Being a Commercial Manager at incident.io means hiring, coaching, and enabling talent that will grow into our future leaders and enterprise sellers.
Our Commercial business is one of the fastest growing parts of incident.io, covering early stage startups through upper mid market companies across North America. As Commercial AE Manager, you're building and leading the team driving that growth based in San Francisco, with reps covering the full North America patch.
Day to day, you're in the trenches with your team: running deal reviews, sitting in on discovery calls, coaching reps through their toughest negotiations, and holding a forecasting rhythm that's tight enough to trust. You're raising the bar on outbound excellence and deal execution, and putting in place the structure and coaching that makes strong performance repeatable, not accidental.
You'll work closely with our Head of Commercial Sales and CRO to shape how we win, and partner across Marketing, RevOps, Product, CS, Legal, and Finance, from building pipeline to navigating complex deals to closing them. This isn't a role where you set a process once and walk away; you're constantly spotting patterns in deals and rep behavior, and turning what you see into sharper coaching and better systems.
This is a foundational GTM seat. You'll have real proximity to executive leadership and a direct hand in scaling our Commercial business from where we are today to well beyond, building the bench of AEs who become incident's next enterprise sellers and leaders.
You've led a high-velocity SMB or Commercial sales team at a fast-growing B2B SaaS company, and you've got the numbers to show your team hit quota consistently.
You know full-cycle SaaS selling inside and out — you can jump into a rep's discovery call and immediately spot what's working and what's not.
You love hiring. You know what raw talent looks like before it's polished, and you're energized by the process of turning it into your next star seller.
You're a pattern-spotter. You notice the thing that's happening across three deals before anyone else does, and you turn it into coaching or process before it becomes a habit.
You want to be close to the business, not removed from it, you're excited by proximity to execs and having a real say in how we scale.
You build systems because you want consistency, not because you love process for its own sake - the goal is always a team that performs, not a binder that looks nice.
You're comfortable operating across a lot of moving parts , Marketing, RevOps, Product, CS, Legal, Finance , and you know how to get what your team needs from each of them.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Commercial AE is where incident.io's growth gets made real - you're in front of the most ambitious digital-native companies out there, and the deals you close show up in the trajectory of the whole business.
This is a full-cycle AE role with a strong outbound bias. Yes, inbound comes in - but the AEs who thrive here are the ones who don't wait for it. You'll own your own pipeline from the ground up, building target lists, running creative outreach campaigns, and picking up the phone without being asked twice. Outbound here is a craft, not a numbers game.
You'll be selling into VP Engineering, CTO, and SRE leaders at some of the most forward-thinking digital-native companies in the world. Deals typically land in the $40k–$50k range with a clear path into six figures, and a sales cycle of around 45 days means you're moving fast and closing regularly.
We run a pod model - you'll work closely with a BDR and Solutions Engineer rather than whoever happens to be free. That means real partnerships, shared context, and accountability that goes both ways. You'll also work alongside CS from early in the deal, which means handoffs that don't lose the thread.
What makes the selling here different is the product and the story behind it. incident.io is an AI-native platform built by engineers, for engineers - our founders have been on-call, they've felt the 2am page, and they built something to fix it. When you're in a room with a CTO or an SRE lead, you're not pitching software - you're talking to someone about a problem they've lived, and you understand it. That's the edge.
AEs here are AI-forward in how they operate - whether that's building business cases, running research, or finding smarter ways to work a territory. We expect you to bring ideas, not just execute a playbook.
The progression is real. Commercial AEs have moved into Enterprise and into management - and we'll be straight with you about what the path looks like and what it takes to get there.
You've closed deals at a similar size and pace before - $40k–$50k ACV, sub-60-day cycles - and you've got the numbers to back it up.
Outbound doesn't feel like a chore to you. You see it as a craft - you build your own lists, think creatively about how to get in front of the right people, and don't rely on a sequence template to do the work for you.
You're genuinely curious about what it's like to be an on-call engineer. Not just the technical side - the stress, the 2am pages, the pressure of being the person whose job it is to fix things fast. That empathy shows up in how you sell.
You can hold a technical conversation without leaning on your SE every time. You'll have support when you need it, but you're comfortable going deep on your own.
You're scrappy in the best sense - you don't wait for resources, you figure it out. A bigger company with more tools, more inbound, and more hand-holding would actually frustrate you.
You pick up the phone. Cold calling doesn't make you wince, and a voicemail doesn't derail your afternoon.
Startup life genuinely appeals to you - not as a stepping stone, but because you want to be somewhere your work is visible and your impact is real.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Commercial AE is where incident.io's growth gets made real - you're in front of the most ambitious digital-native companies out there, and the deals you close show up in the trajectory of the whole business.
This is a full-cycle AE role with a strong outbound bias. Yes, inbound comes in - but the AEs who thrive here are the ones who don't wait for it. You'll own your own pipeline from the ground up, building target lists, running creative outreach campaigns, and picking up the phone without being asked twice. Outbound here is a craft, not a numbers game.
You'll be selling into VP Engineering, CTO, and SRE leaders at some of the most forward-thinking digital-native companies in the world. Deals typically land in the $40k–$50k range with a clear path into six figures, and a sales cycle of around 45 days means you're moving fast and closing regularly.
We run a pod model - you'll work closely with a BDR and Solutions Engineer rather than whoever happens to be free. That means real partnerships, shared context, and accountability that goes both ways. You'll also work alongside CS from early in the deal, which means handoffs that don't lose the thread.
What makes the selling here different is the product and the story behind it. incident.io is an AI-native platform built by engineers, for engineers - our founders have been on-call, they've felt the 2am page, and they built something to fix it. When you're in a room with a CTO or an SRE lead, you're not pitching software - you're talking to someone about a problem they've lived, and you understand it. That's the edge.
AEs here are AI-forward in how they operate - whether that's building business cases, running research, or finding smarter ways to work a territory. We expect you to bring ideas, not just execute a playbook.
The progression is real. Commercial AEs have moved into Enterprise and into management - and we'll be straight with you about what the path looks like and what it takes to get there.
You've closed deals at a similar size and pace before - $40k–$50k ACV, sub-60-day cycles - and you've got the numbers to back it up.
Outbound doesn't feel like a chore to you. You see it as a craft - you build your own lists, think creatively about how to get in front of the right people, and don't rely on a sequence template to do the work for you.
You're genuinely curious about what it's like to be an on-call engineer. Not just the technical side - the stress, the 2am pages, the pressure of being the person whose job it is to fix things fast. That empathy shows up in how you sell.
You can hold a technical conversation without leaning on your SE every time. You'll have support when you need it, but you're comfortable going deep on your own.
You're scrappy in the best sense - you don't wait for resources, you figure it out. A bigger company with more tools, more inbound, and more hand-holding would actually frustrate you.
You pick up the phone. Cold calling doesn't make you wince, and a voicemail doesn't derail your afternoon.
Startup life genuinely appeals to you - not as a stepping stone, but because you want to be somewhere your work is visible and your impact is real.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Customers trust us when things go wrong. We're the software reliability platform built to investigate, respond to and prevent incidents. As a Commercial CSM, you're the partner to our mid-market engineering teams - getting them onboarded, embedded and expanding their usage, and maturing their incident management and reliability as they grow.
Our Customer Success organisation is at the heart of incident.io. We're the team closest to our customers' hardest problems, and we're trusted to solve them. We believe in a customer-led product approach, working hand in hand with Product to uncover and address what each customer really needs. Our goal goes beyond satisfaction: we want to delight customers at every stage of their journey, and build long-term relationships grounded in trust, shared success and mutual growth.
You'll look after 70–80 Commercial customers: growth-oriented tech companies, mostly under 1,000 people, between $30k and $150k ARR each. Industry leaders like Vanta, Monday.com and Loom sit in this segment. Some are steady, some are scaling fast, and much of the job is knowing which is which, and what each one needs from you.
Most of your time goes to mid-market customers on our top-tier plan, where you're their dedicated CSM leading onboarding and adoption. You'll blend 1:1 time with scalable programmes to get teams to value quickly: best-practice sessions, end-user training, partnership and roadmap reviews. You'll also cover a subset of smaller customers in a low-touch capacity, leaning on usage data to spot risk and opportunity early.
Day to day, this is a high ownership role. You'll help customers navigate the product, unpick problems when they hit them, and keep everyone pointed at the outcomes their team actually cares about. You are responsible for proactively identifying expansion and upsell opportunities, and partnering with Sales and Expansion Account Managers to grow revenue within your accounts. Internally, you're the voice of the Commercial customer with Product, Engineering, Sales, Marketing and Support.
There's still a lot to build and a ton of opportunity for you to shape this segment. The Commercial motion works, but scaling and automating the customer journey is live work we're ramping up now - refining playbooks, automating the repeatable stuff, building the tooling and content that makes a portfolio this size easier to serve. We're AI-forward in how we approach it, so you'd be shaping this rather than inheriting it.
You've carried a book of 40 to 100+ accounts and worked out how to be present across all of them without going quiet on half.
You've sold to, or supported, technical people, whether that's engineering teams, on-call rotations or developer tools. You can hold your own in a technical conversation without needing to escalate every one of them.
You've got commercial instincts. You spot the account that's about to double, you know what a growth signal looks like, and you know how to steer a renewal to a good outcome.
You know what scaled CS looks like when it's done well. Playbooks, one-to-many programs, AI-assisted workflows. You don't need to have built them from scratch, but you've worked around them enough to have opinions on what you'd do differently.
Half-built process doesn't rattle you. You'd rather fix the documentation than complain about it.
You actually like being in a room with customers, and you'll get on a plane for the right one.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Being a BDR at incident.io means learning to sell from some of the best in the business, while representing a product and account team that make every conversation an easy one to be proud of.
Cold calling is the heart of this role, and most of our meetings get booked over the phone — not because it's easy, but because it's still the fastest way to build real trust with a prospect. We don't copy-paste templates, and we don't spam: every call and every piece of outreach is backed by careful research and planning alongside the AEs you partner with, so the person on the other end knows you're not a random dial — or a bot.
We're founded by engineers, and that shows up in how BDRs work too — everyone gets unlimited Claude tokens, and our head of business development is a former RevOps leader himself, so there's a real emphasis on testing, measuring, and optimizing your own workflow like an engineer would, not just running the same script on repeat.
BDRs are the bench for our wider GTM team, and your progress here matters beyond just you — it's how we keep the whole GTM engine strong. The path to AE is real, and for those who put in the work, that next step can come faster than you'd expect elsewhere — with the strength of the peer group you're learning from making all the difference.
You've got a strong why. Whatever got you here — sport, a career switch, a BDR track record that deserved the promotion you didn't get last time — you know exactly what you're chasing, and that's what gets you through the hard days.
Cold calling doesn't scare you. A \"no\" doesn't ruin your afternoon — it's just the next dial.
You're genuinely curious about people. You want to know what's keeping a VP of Engineering up at night, not just whether they'll take a meeting.
You can write. Not novels — just outreach someone actually wants to open and reply to.
You run toward the hard thing. Given the choice between the easy route and the challenging one, you take the challenging one, because you know that's where the bigger payoff is.
You're always looking for a better way to work, and that includes using AI properly — testing new tools and workflows, not just running the same playbook because it's familiar.
Startup life suits you. Things change, the odd thing is on fire, and you're fine figuring it out as you go with people around to help.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Being a BDR at incident.io means learning to sell from some of the best in the business, while representing a product and account team that make every conversation an easy one to be proud of.
Cold calling is the heart of this role, and most of our meetings get booked over the phone — not because it's easy, but because it's still the fastest way to build real trust with a prospect. We don't copy-paste templates, and we don't spam: every call and every piece of outreach is backed by careful research and planning alongside the AEs you partner with, so the person on the other end knows you're not a random dial — or a bot.
We're founded by engineers, and that shows up in how BDRs work too — everyone gets unlimited Claude tokens, and our head of business development is a former RevOps leader himself, so there's a real emphasis on testing, measuring, and optimizing your own workflow like an engineer would, not just running the same script on repeat.
BDRs are the bench for our wider GTM team, and your progress here matters beyond just you — it's how we keep the whole GTM engine strong. The path to AE is real, and for those who put in the work, that next step can come faster than you'd expect elsewhere — with the strength of the peer group you're learning from making all the difference.
You've got a strong why. Whatever got you here — sport, a career switch, a BDR track record that deserved the promotion you didn't get last time — you know exactly what you're chasing, and that's what gets you through the hard days.
Cold calling doesn't scare you. A \"no\" doesn't ruin your afternoon — it's just the next dial.
You're genuinely curious about people. You want to know what's keeping a VP of Engineering up at night, not just whether they'll take a meeting.
You can write. Not novels — just outreach someone actually wants to open and reply to.
You run toward the hard thing. Given the choice between the easy route and the challenging one, you take the challenging one, because you know that's where the bigger payoff is.
You're always looking for a better way to work, and that includes using AI properly — testing new tools and workflows, not just running the same playbook because it's familiar.
Startup life suits you. Things change, the odd thing is on fire, and you're fine figuring it out as you go with people around to help.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The role in one line
You'll build incident.io's security function from the ground up, creating a product secure enough to support some of the best engineering teams in the world when things are going wrong.
What that looks like day to day
We built a new security team from scratch this year. We're now three people, and we're looking for our final two. We're generalists at heart, but for these roles we want people who can primarily focus on Governance, Risk and Compliance (GRC) or cloud security.
The work is greenfield and you'll be deciding how security gets done at incident from first principles, not inheriting someone else's process. There's very little process here today which means you can move quickly rather than fight your way through approval chains. You'll have real autonomy over how you approach the work.
The engineers you'll be working with are excellent, and they've already dealt with the easy problems. What's left for you is the genuinely hard stuff, the kind of work that's interesting precisely because it hasn't been solved yet. The role is a bit of a security buffet, but we want generalists who can primarily focus on either GRC or cloud security.
We think of security as something that helps the business move, not something that slows it down. That means saying yes wherever we genuinely can, while still having the authority to block a release when something matters enough.
We're heavy adopters of AI, and this role sits right in the middle of that. You'll have an unlimited Claude token budget to speed up your own work, review, testing, threat modelling, and you'll also be responsible for securing the AI features and AI driven workflows we're shipping into the product.
Who you are
You're a generalist with a strong grounding in security, and real depth in GRC or cloud security specifically. You don't need both, but you go deep on at least one
You communicate well, you can deliver a hard piece of feedback to an engineer and have them thank you for it
You've got grit, you're building this function from close to scratch, and the hard days, the scary find in production, the process that doesn't exist yet, don't put you off
You live and breathe security, this isn't just the day job for you, it's something you genuinely geek out on
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Solutions Engineering at incident.io is where the product meets the moment it's built for - you're the person who turns \"we'll see\" into \"oh, this actually works,\" proving live that we hold up exactly when it matters most.
As a Solutions Engineer at incident.io, you're the technical voice in the room from first discovery call through to close, partnering closely with our Account Executives across the commercial segment. You'll be in front of some of the most exciting companies we sell into, running demos that need to hold up under real scrutiny - because the people you're presenting to have felt what it's like when tools fall over during an incident, and they're not going to be won over by a slide deck.
This function is still being built, which means there's real room to bring your own ideas to the table and help shape how Solutions Engineering works at incident, not just execute a playbook someone else wrote. You'll report into our Solutions Engineering Manager - our founding Solutions Engineer - and the wider segment sits under our co-founder and Field CTO, so you'll have direct access to people who've done this from the ground up.
You'll occasionally work alongside our TSEs and Product team, though that's the exception rather than the rule - most of your time is spent partnered tightly with AEs, going deep on a prospect's world before you ever get in the room.
We're AI-forward, and that's not just a talking point here - you'll be demoing our new AI-native product, and testing and shaping how AI shows up in your own workflow too. From this role, the natural next step is into our Enterprise segment, working with bigger, more complex accounts once you've proven yourself in commercial.
You've been a Solutions Engineer before, and you've stood in front of senior stakeholders and run demos that actually landed - not just clicked through slides.
You have a genuine interest in code and solving hard technical problems - not because a job spec told you to, but because you can't help yourself.
You operate with high ownership - if something needs sorting, you don't wait to be asked.
You want to know this product inside and out, not just enough to get through a demo.
When a technical objection comes up and you don't have the answer, it bugs you until you find it - that's when you're at your best.
Thriving under pressure is your normal, not your exception - the moments when everything's on the line are the moments you show up hardest.
You want to build something, not just execute someone else's playbook - this function is still taking shape, and you want a say in what it becomes.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Solutions Engineering at incident.io is where the product meets the moment it's built for - you're the person who turns \"we'll see\" into \"oh, this actually works,\" proving live that we hold up exactly when it matters most.
As a Solutions Engineer at incident.io, you're the technical voice in the room from first discovery call through to close, partnering closely with our Account Executives across the commercial segment. You'll be in front of some of the most exciting companies we sell into, running demos that need to hold up under real scrutiny - because the people you're presenting to have felt what it's like when tools fall over during an incident, and they're not going to be won over by a slide deck.
This function is still being built, which means there's real room to bring your own ideas to the table and help shape how Solutions Engineering works at incident, not just execute a playbook someone else wrote. You'll report into our Solutions Engineering Manager - our founding Solutions Engineer - and the wider segment sits under our co-founder and Field CTO, so you'll have direct access to people who've done this from the ground up.
You'll occasionally work alongside our TSEs and Product team, though that's the exception rather than the rule - most of your time is spent partnered tightly with AEs, going deep on a prospect's world before you ever get in the room.
We're AI-forward, and that's not just a talking point here - you'll be demoing our new AI-native product, and testing and shaping how AI shows up in your own workflow too. From this role, the natural next step is into our Enterprise segment, working with bigger, more complex accounts once you've proven yourself in commercial.
You've been a Solutions Engineer before, and you've stood in front of senior stakeholders and run demos that actually landed - not just clicked through slides.
You have a genuine interest in code and solving hard technical problems - not because a job spec told you to, but because you can't help yourself.
You operate with high ownership - if something needs sorting, you don't wait to be asked.
You want to know this product inside and out, not just enough to get through a demo.
When a technical objection comes up and you don't have the answer, it bugs you until you find it - that's when you're at your best.
Thriving under pressure is your normal, not your exception - the moments when everything's on the line are the moments you show up hardest.
You want to build something, not just execute someone else's playbook - this function is still taking shape, and you want a say in what it becomes.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Being a Platform Engineer at incident means being the detective every other engineer wishes they could clone, tracing a mystery from a flaky load balancer to a bad Terraform diff, turning \"why is this broken\" into \"here's exactly why, and here's how we stop it happening again.\"
As a Platform Engineer at incident, you own everything that isn't the product itself: infrastructure, CI/CD pipelines, databases, and the systems that let our product engineers ship fast without thinking twice about what's underneath them. It's a genuinely varied role. One day you're tracing a scaling issue through a database, the next you're rethinking a Terraform module, the next you're pairing with a product engineer to unblock something that's been quietly slowing them down.
Right now, scaling is front and centre. We've got more product engineers building more of the product than ever, and more customers putting real load on it, so the work you do directly shapes whether that growth feels smooth or painful.
You'll work closest with our product engineers, day in and day out. You're part of a small, three-person platform team, which means your fingerprints are on everything. There's no hiding in a big team here, and no waiting for someone else to pick things up.
Like the rest of engineering, we lean on tools like Claude Code and Cursor to move faster, not as a gimmick, but because it genuinely changes what's possible day to day.
You take real ownership. You don't wait to be told what to fix, you see the thing that's slowing everyone down and you go fix it.
You build tooling like a product engineer would. You think about the person using it, not just whether it technically works.
You're genuinely great at observability. You don't just set up dashboards because you're told to, you want to actually see what's happening in the system, and you get restless when you can't.
You've got a knack for unpicking confounding issues, the kind where the bug could be in the app, the database, the load balancer, or a Terraform file, and you're the person who enjoys following the thread until you find it.
You care, properly, about making other engineers' lives better. The measure of a good day for you isn't just \"it works,\" it's \"that was annoying for people, and now it isn't.\"
You keep half an eye on what's new in security, cloud, and developer experience, not because you have to, but because you'd be reading about it anyway.
You're comfortable with high autonomy. Nobody's going to hand you a detailed spec, you're trusted to figure out what needs doing and just do it.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
You'll meet some of the world's fastest-growing startups when they've got five engineers - and you'll be the reason they're still with us when they've got five hundred.
As an Expansion Account Manager at incident.io, you're picking up the relationship with companies like Vanta, Linear and Vercel - the ones who started small and won't stay that size for long.
You own a book of commercial customers end to end, and your job is simple to say and hard to do: keep them, and grow them. That means spotting where a team's usage is outgrowing their plan, knowing when an account is ready to grow into more of what we offer, and being the person who makes expansion feel like the obvious next step rather than a sales pitch.
You'll work closest with CS and the wider GTM team - CS to understand what's actually happening inside an account, GTM to make sure what you're learning feeds back into how we sell and expand across the customer base - but you'll pull in Sales and Product whenever an account needs it.
We're AI-forward here, and this role is no exception. You'll use AI to build account plans faster, catch expansion signals before they're obvious, and draft outreach that still sounds like you wrote it. We're not asking you to trust a black box - we want you testing what works and pushing us to get better at it.
You've done the expansion side of account management before - you know the difference between growing an account and just keeping it, and you've got the renewal conversations to prove it.
A CTO or VP pushing back doesn't rattle you - if anything, you enjoy the conversation more when they know exactly what they're asking for.
You don't quit when a deal gets hard. The tricky ones are the ones you remember, not the ones you avoid.
You're genuinely into AI tooling - not because it's trendy, but because you like pulling apart a workflow to see if there's a faster way to do it.
You want to see the number move because of something you did. Revenue isn't abstract to you, it's the scoreboard.
There's no fixed playbook for this segment yet, and that excites you rather than worries you -you want to be the person tweaking it, not waiting for someone else to.
Startup life suits you. You're fine building the plane while flying it, as long as you get to help design it.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company: customer success at incident.io isn't a coordination function, it's a core revenue driver, and we need a leader who treats it that way. You'll own the success motion globally across our Commercial, Mid-Market, and Enterprise segments, and across Americas, EMEA, and APJC, sitting on the GTM leadership team and reporting directly into the CRO, with close partnership with the co-founders and our Field CTO given how technically oriented our buyer and customer base is.
Our CS org three motions: a scaled, low-touch Commercial/SMB motion built on automation and product-led signals; a mid-touch Mid-Market/Digital Native motion for high-growth technical companies moving fast; and a high-touch, relationship-led Enterprise/Strategic Enterprise motion requiring executive alignment and deep business impact POV building. Across all three, we serve deeply technical buyers — engineers, SREs, and infrastructure teams in the CTO's and CIO's orgs — so we need a leader who wants to architect and operate a world-class success function at pace (coverage models, playbooks, tooling, team structure, culture) rather than inherit a steady-state org, and who is comfortable being hands-on, in the details, and leading from the front.
Own global GRR and NRR across all segments and geographies, accountable for retention, expansion, and forecasting accuracy, and build the infrastructure to predict and influence those outcomes before they materialize.
Architect the full success motion: segment-specific coverage models, capacity plans, playbooks, and tooling, all built to evolve with the shape and mix of our customer base as we grow.
Build and run a world-class account health system, defining the leading indicators we track, the signals we act on, and the reporting infrastructure that keeps the GTM team informed and ahead of risk.
Lead, coach, and develop a global CS team as a 3rd-line leader managing first- and second-line managers across multiple geos.
Be hands-on and in the details: engage directly with strategic customers when it matters and lead from the front. Our customers are technical and demanding, and the best CS leaders at incident.io earn their trust firsthand.
Deploy AI-forward workflows, architecting how we use AI and automation alongside traditional CS tooling, from health scoring to productivity and scale tooling for the team.
Based in San Francisco or New York City, with willingness to travel across Americas, EMEA, and APJC.
3rd-line or higher customer success leadership experience at a high-growth B2B software company.
Proven track record scaling a global CS function across Americas, EMEA, and APJC, across multiple customer segments simultaneously.
Deep experience building and running post-sales motions for technical buyer personas in the CTO's and/or CIO's org.
Strong command of account health scoring, leading indicators, and churn/contraction forecasting.
Track record delivering best-in-class GRR and NRR metrics at scale (hundreds of millions of ARR under management).
AI-forward mindset with direct experience deploying AI-driven orchestrations alongside traditional CS tooling to drive team efficiency and productivity.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
You'll meet some of the world's fastest-growing startups when they've got five engineers - and you'll be the reason they're still with us when they've got five hundred.
As an Expansion Account Manager at incident.io, you're picking up the relationship with companies like Vanta, Linear and Vercel - the ones who started small and won't stay that size for long.
You own a book of commercial customers end to end, and your job is simple to say and hard to do: keep them, and grow them. That means spotting where a team's usage is outgrowing their plan, knowing when an account is ready to grow into more of what we offer, and being the person who makes expansion feel like the obvious next step rather than a sales pitch.
You'll work closest with CS and the wider GTM team - CS to understand what's actually happening inside an account, GTM to make sure what you're learning feeds back into how we sell and expand across the customer base - but you'll pull in Sales and Product whenever an account needs it.
We're AI-forward here, and this role is no exception. You'll use AI to build account plans faster, catch expansion signals before they're obvious, and draft outreach that still sounds like you wrote it. We're not asking you to trust a black box - we want you testing what works and pushing us to get better at it.
You've done the expansion side of account management before - you know the difference between growing an account and just keeping it, and you've got the renewal conversations to prove it.
A CTO or VP pushing back doesn't rattle you - if anything, you enjoy the conversation more when they know exactly what they're asking for.
You don't quit when a deal gets hard. The tricky ones are the ones you remember, not the ones you avoid.
You're genuinely into AI tooling - not because it's trendy, but because you like pulling apart a workflow to see if there's a faster way to do it.
You want to see the number move because of something you did. Revenue isn't abstract to you, it's the scoreboard.
There's no fixed playbook for this segment yet, and that excites you rather than worries you - you want to be the person tweaking it, not waiting for someone else to.
Startup life suits you. You're fine building the plane while flying it, as long as you get to help design it.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
You'll build and grow our Enterprise Solutions Engineering team: finding and hiring the best people, coaching the craft, and getting hands-on in the deals that matter most.
What that looks like day to day
Our Solutions Engineers sit at the intersection of product, engineering and enterprise customers. They're the technical experts who lead evaluations, solve complex integration challenges and help some of the world's largest engineering organisations understand what's possible with incident.io. With the launch of AI Investigations, we're seeing even more demand for technically credible partners early in the buying journey, and we're looking for someone to build the team that supports that growth.
This is a hands-on leadership role. You'll spend part of your week hiring exceptional Solutions Engineers, coaching them through customer calls, reviewing demos, and helping them grow into stronger technical and commercial operators. You'll also stay close to the business itself, understanding where pipeline is building, making sure the team is focused on the right opportunities, and jumping into our largest enterprise deals when your experience can make the difference.
Just as importantly, you'll help shape how the function scales. You'll refine how we run Solutions Engineering as the team grows, work closely with Enterprise Sales on technical strategy for our biggest opportunities, and build strong relationships with our product and engineering teams. We expect our SEs to be the eyes and ears of the product organisation, bringing back detailed customer feedback, influencing roadmap decisions, and helping us build better products. As AI becomes a bigger part of both our platform and our customers' operations, you'll also help the team develop the technical depth needed to have credible conversations about how these systems work in practice.
This is an opportunity to join early in your leadership journey and help build the next chapter of Solutions Engineering at incident.io. You'll inherit a strong foundation, but you'll have plenty of scope to raise the bar on hiring, coaching, and how the team operates as we continue to grow.
You've managed a Solutions Engineering team before (1–3+ years leading a team), and you've grown ICs directly.
You're hands-on by default. You watch the calls, you get into the deals, and you coach on the specifics rather than the platitudes.
You're technical enough to earn trust with engineers and technical buyers, and commercial enough to know how a complex enterprise deal actually gets done.
You think ahead about the machinery and mechanics of an SE team. Pipeline, targets, enablement, capacity and who to hire next.
You're on an accelerating trajectory and you're hungry for scope. A bit of ambiguity and a lot of autonomy sounds like an exciting proposition, and you’re happy being flexible working across timezones.
You can build relationships in every direction: your team, your AEs, Product, and customers, and you can shift between deeply technical and plainly commercial without missing a beat.
Supporting you
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
As a GTM Engineer at incident.io, the revenue team is your user base - you build the internal products that let them stop doing the robot work and start doing the human work, and you feel the impact within the hour, not a quarterly NPS score.
You'll form a view on how our GTM system should work - why each tool exists, what role it plays, and what shouldn't exist at all - and drive the stack towards it. That means building automation, enrichment, and agent workflows that eliminate manual work across the BDR, AE, CS, Marketing, and GTM leadership motions.
You'll sit with the revenue team weekly to find problems worth solving, root-cause the ones that look small but aren't, and ship improvements daily. You'll master new tools fast, and take a stance on which ones deserve a place in the stack - writing code where it's the right answer, whether that's internal tools, integrations, or agents, not just configuring SaaS.
And you'll support the GTM systems' stack end-to-end, helping resolve issues tied to any or all components for end users, via automation or manual intervention.
You spot things before anyone asks you to. If a rep's about to hit the same wall for the third time this week, you've usually already fixed it.
You're a builder at heart - you've written code and built real systems people rely on, and you've got a portfolio of things people actually use every day, not just demoed once.
You've seen go-to-market from the inside. You're fluent in outbound, sales, and success tooling, and you know where this stuff is headed, not just where it's been.
You use AI heavily in your own work and have strong, tested opinions on where it genuinely helps and where it's just noise.
You're product minded, not just technically minded - you get to the real user problem and create clarity for others on the solution.
You ask why a tool exists before you ask how to configure it. You think in patterns and clean architecture, not one-off fixes.
You root-cause rather than patch, and you're not afraid to take a stance on the fix, even if it's the harder one.
Startup life suits you. There's no playbook here - you ship, you learn, you iterate, and a CS lead telling you the tool's not quite right changes your plan, not your mood.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Whether you join as an intern or a grad, your first real code here doesn't sit in a sandbox- it ships to the teams keeping the internet online, even in week 1.
You'll sit inside one of our product teams from day one- same stand-ups, same code review, same production access as everyone else. You'll pick up real work alongside full-time engineers, and you'll own at least one meaningful project end to end: idea, build, ship, watch people use it.
Our engineers know what it's like to be paged at 3am- the adrenaline, the scramble to pull the right people in, the frustration of piecing context together from a dozen scattered tools. Everything we build is aimed at killing that experience. Which means the stakes are real: thousands of companies are mid-incident when they open incident.io, so we care about polish as much as we care about speed.
You'll work in Go, TypeScript with React, and Postgres, deployed on Google Cloud using GKE and Cloud SQL. Infrastructure is Terraform, with BigQuery, PubSub and Cloud Storage in the mix. Sentry, Grafana + Prometheus and Kibana for monitoring, CircleCI for testing and deploys. You won't know all of that on day one, and nobody expects you to.
Over the past year we've built some of the most ambitious AI-native features in our space- agents that investigate incidents, explain what's happening, and increasingly fix things themselves. Interns and grads work on this, not around it. We're all-in on AI internally too, and you'll have unlimited AI spend from your first week.
We'll be straight with you about the bar: we'll treat you like a full-time engineer. Full ownership, hard deadlines and shipping fast enough that you'll break things and learn from it. There's genuine support around you- senior engineers, proper mentorship, people invested in you doing well- but nobody's going to hold your hand through it.
You're enrolled in a full-time Bachelors degree in Computer Science (or a related field)
Know any programming language such as: Go, C#, Python, Ruby on Rails or Javascript.
Have a bias for action and ownership and like to get things shipped, learn from mistakes, and take responsibility for your work.
Stay curious and don’t just accept things as they are, enjoying asking “why?” and “what if?”
Collaborate in person and get energy from being around others, bouncing around ideas, asking questions, and giving and receiving feedback.
Love building whether it’s features, tools, or ideas, and enjoy creating things and seeing them make an impact.
Enjoy fast-paced environments and feel comfortable with change and the energy that comes with moving quickly.
Keep a low ego by staying humble and staying focused on the wider mission.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Whether you join as an intern or a grad, your first real code here doesn't sit in a sandbox- it ships to the teams keeping the internet online, even in week 1.
You'll sit inside one of our product teams from day one- same stand-ups, same code review, same production access as everyone else. You'll pick up real work alongside full-time engineers, and you'll own at least one meaningful project end to end: idea, build, ship, watch people use it.
Our engineers know what it's like to be paged at 3am- the adrenaline, the scramble to pull the right people in, the frustration of piecing context together from a dozen scattered tools. Everything we build is aimed at killing that experience. Which means the stakes are real: thousands of companies are mid-incident when they open incident.io, so we care about polish as much as we care about speed.
You'll work in Go, TypeScript with React, and Postgres, deployed on Google Cloud using GKE and Cloud SQL. Infrastructure is Terraform, with BigQuery, PubSub and Cloud Storage in the mix. Sentry, Grafana + Prometheus and Kibana for monitoring, CircleCI for testing and deploys. You won't know all of that on day one, and nobody expects you to.
Over the past year we've built some of the most ambitious AI-native features in our space- agents that investigate incidents, explain what's happening, and increasingly fix things themselves. Interns and grads work on this, not around it. We're all-in on AI internally too, and you'll have unlimited AI spend from your first week.
We'll be straight with you about the bar: we'll treat you like a full-time engineer. Full ownership, hard deadlines and shipping fast enough that you'll break things and learn from it. There's genuine support around you- senior engineers, proper mentorship, people invested in you doing well- but nobody's going to hold your hand through it.
You're enrolled in a full-time Bachelors or Masters degree in Computer Science (or a related field)
Know any programming language such as: Go, C#, Python, Ruby on Rails or Javascript.
Have a bias for action and ownership and like to get things shipped, learn from mistakes, and take responsibility for your work.
Stay curious and don’t just accept things as they are, enjoying asking “why?” and “what if?”
Collaborate in person and get energy from being around others, bouncing around ideas, asking questions, and giving and receiving feedback.
Love building whether it’s features, tools, or ideas, and enjoy creating things and seeing them make an impact.
Enjoy fast-paced environments and feel comfortable with change and the energy that comes with moving quickly.
Keep a low ego by staying humble and staying focused on the wider mission.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Whether you join as an intern or a grad, your first real code here doesn't sit in a sandbox- it ships to the teams keeping the the internet running, even in week 1.
You'll sit inside one of our product teams from day one- same stand-ups, same code review, same production access as everyone else. You'll pick up real work alongside full-time engineers, and you'll own at least one meaningful project end to end: idea, build, ship, watch people use it.
Our engineers know what it's like to be paged at 3am- the adrenaline, the scramble to pull the right people in, the frustration of piecing context together from a dozen scattered tools. Everything we build is aimed at killing that experience. Which means the stakes are real: thousands of companies are mid-incident when they open incident.io, so we care about polish as much as we care about speed.
You'll work in Go, TypeScript with React, and Postgres, deployed on Google Cloud using GKE and Cloud SQL. Infrastructure is Terraform, with BigQuery, PubSub and Cloud Storage in the mix. Sentry, Grafana + Prometheus and Kibana for monitoring, CircleCI for testing and deploys. You won't know all of that on day one, and nobody expects you to.
Over the past year we've built some of the most ambitious AI-native features in our space- agents that investigate incidents, explain what's happening, and increasingly fix things themselves. Interns and grads work on this, not around it. We're all-in on AI internally too, and you'll have unlimited AI spend from your first week.
We'll be straight with you about the bar: we'll treat you like a full-time engineer. Full ownership, hard deadlines and shipping fast enough that you'll break things and learn from it. There's genuine support around you- senior engineers, proper mentorship, people invested in you doing well- but nobody's going to hold your hand through it.
You're enrolled in a full-time Bachelors or Masters degree in Computer Science (or a related field)
Know any programming language such as: Go, C#, Python, Ruby on Rails or Javascript.
Have a bias for action and ownership and like to get things shipped, learn from mistakes, and take responsibility for your work.
Stay curious and don’t just accept things as they are, enjoying asking “why?” and “what if?”
Collaborate in person and get energy from being around others, bouncing around ideas, asking questions, and giving and receiving feedback.
Love building whether it’s features, tools, or ideas, and enjoy creating things and seeing them make an impact.
Enjoy fast-paced environments and feel comfortable with change and the energy that comes with moving quickly.
Keep a low ego by staying humble and staying focused on the wider mission.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Whether you join as an intern or a grad, your first real code here doesn't sit in a sandbox- it ships to the teams keeping the internet online, even in week 1.
You'll sit inside one of our product teams from day one- same stand-ups, same code review, same production access as everyone else. You'll pick up real work alongside full-time engineers, and you'll own at least one meaningful project end to end: idea, build, ship, watch people use it.
Our engineers know what it's like to be paged at 3am- the adrenaline, the scramble to pull the right people in, the frustration of piecing context together from a dozen scattered tools. Everything we build is aimed at killing that experience. Which means the stakes are real: thousands of companies are mid-incident when they open incident.io, so we care about polish as much as we care about speed.
You'll work in Go, TypeScript with React, and Postgres, deployed on Google Cloud using GKE and Cloud SQL. Infrastructure is Terraform, with BigQuery, PubSub and Cloud Storage in the mix. Sentry, Grafana + Prometheus and Kibana for monitoring, CircleCI for testing and deploys. You won't know all of that on day one, and nobody expects you to.
Over the past year we've built some of the most ambitious AI-native features in our space- agents that investigate incidents, explain what's happening, and increasingly fix things themselves. Interns and grads work on this, not around it. We're all-in on AI internally too, and you'll have unlimited AI spend from your first week.
We'll be straight with you about the bar: we'll treat you like a full-time engineer. Full ownership, hard deadlines and shipping fast enough that you'll break things and learn from it. There's genuine support around you- senior engineers, proper mentorship, people invested in you doing well- but nobody's going to hold your hand through it.
You're enrolled in a full-time Bachelors degree in Computer Science (or a related field)
Know any programming language such as: Go, C#, Python, Ruby on Rails or Javascript.
Have a bias for action and ownership and like to get things shipped, learn from mistakes, and take responsibility for your work.
Stay curious and don’t just accept things as they are, enjoying asking “why?” and “what if?”
Collaborate in person and get energy from being around others, bouncing around ideas, asking questions, and giving and receiving feedback.
Love building whether it’s features, tools, or ideas, and enjoy creating things and seeing them make an impact.
Enjoy fast-paced environments and feel comfortable with change and the energy that comes with moving quickly.
Keep a low ego by staying humble and staying focused on the wider mission.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
At incident.io, what you build is yours: the whole loop, from hearing directly from customers what's worth building, to building it, with the trust to run with it and make something you're actually proud of.
You'll spend real time in the codebase, but also on calls with customers, in Slack threads with them, reading their feedback. Understanding what customers need matters as much as building it. Once something's yours, it's yours end to end: the design and planning, the implementation, the testing, the delivery, and the follow up conversation with the customer who asked for it.
Day to day you're working in Go, TypeScript and React. That's just what we use, not a requirement for what you've used before. We care about how you think, not which stack you've clocked hours in.
We build with AI, not around it. Claude Code, Cursor, and Wispr are all standard kit here.
Flat structure, no ladder. People come from all kinds of backgrounds: some have founded companies, some have been CTOs, some are earlier in their careers. Here everyone's the same thing: a builder. The only thing that actually matters is whether you're curious about how the whole thing works, not just your bit of it.
You spot things before anyone asks you to. If a customer's about to notice a problem, you've usually already fixed it.
\"If not me, then who\" is basically how you operate. You don't wait around for something to be officially yours before you deal with it.
You're comfortable in ambiguity, not just tolerant of it. Early ideation, half formed problems, and shifting priorities don't throw you off.
You share work when it's about 70% done, not 100%: drafts, MVPs, rough cuts, because you'd rather get feedback early than polish something in isolation.
You're product minded, not just technically minded. You have real opinions about what should get built and why, and you're not shy about sharing them.
You communicate clearly, whether that's a Slack message to a customer, a design doc, or explaining a tricky trade off to your team.
You adapt fast. Feedback changes your plan, not your mood.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Eighteen months ago we had one channel partner and practically no partner-sourced revenue. Today it's a dozen partners and a substantial revenue line, and this is the person who takes the biggest of those relationships national.
You'll own our most significant North American reseller and systems integrator partnerships end to end. Roughly 60% of your time goes on the partners we already have — the large resellers where we've closed the first deals and now need someone to make it a repeatable, national motion rather than a handful of good conversations. The other 40% is finding the next ones. We've gone from one partner to around twelve across the US and EMEA, and we want six more before the year is out.
The thing that makes this sellable is that we fill a genuine hole in partner portfolios. Every reseller has observability. Every reseller has security. Almost none of them have an answer to \"something's broken, who do we tell and how do we fix it.\" That means a partner who picks us up isn't competing with a hundred others selling the same thing — and your job is to make that argument land with partner sellers who hear ten vendor pitches a week.
In practice that looks like the pattern we know works: close a deal with one team inside a partner, then immediately use it to get in front of the next vertical. Enablement sessions stood up within weeks, not quarters. A consistent drumbeat of meetings with partner sales teams so we stay top of their list. And a lot of time on-site — this is a national role, and you'll travel for it.
Underneath the relationships, you'll help build the machinery: partner tiers, deal registration, incentives, MDF, certification paths. You'll own partner-sourced and partner-influenced pipeline targets, and you'll be in front of senior leadership regularly with an honest read on which partnerships are earning their keep.
Internally you'll work directly with our Head of Channels and Alliances and our CRO, and pull constantly on Sales, Customer Success, Marketing, Product, and Legal. One thing worth knowing: our sales team is comp-neutral on partner deals with a spiff on top, and partner training is rolling out across the full US and EMEA teams. You won't spend your life fighting channel conflict internally — the incentives already point the right way.
There is no established playbook here. You're writing it.
You've built a career in channel or partner sales at enterprise SaaS companies — cloud, security, AI, data infrastructure, BI — and you can point to the revenue that came out of it.
You've taken a regional patch and grown it into a national one. You know what breaks when you scale a partner motion, because you've been the one fixing it.
You already know people inside the big North American resellers — SHI, Trace3, and their peers. Warm doors are the difference between a fast start and a slow one.
You're entrepreneurial and you own your book. Nobody is going to hand you a playbook, a template, or a weekly checklist, and that's the part you like.
You know how distribution works. VARs, GSIs, ISVs, resellers: you understand what motivates each of them and where the margin sits.
You've built the programs, not just worked inside someone else's — deal registration, incentives, tiers, enablement. You know which bits matter and which are theatre.
You're comfortable in front of CROs, CIOs, and partner execs, and you can hold your own without borrowing someone else's slides.
You'll get on a plane. This role is on-site with partners regularly, and you're based on the West Coast, in New York, or in Texas.
Managing people isn't required, but if you've done it, we'd like to hear about it.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Own positioning, messaging and the funnel for Investigations, our newest AI product, and work cross-functionally with product and sales to be the bridge between them.
The Team
The small but mighty Marketing team at incident.io is responsible for accelerating revenue growth. We define product marketing as communicating how the world hears about, understands, and buys our product, from sales collateral and pitch narratives, to website creative, and product launch materials.
This role is different from a generalist PMM seat. You’ll own the two areas where our product is changing fastest and where the story is hardest to tell: AI and the platform underneath it. That means investigations, Nexus, our AI capabilities, integrations, APIs, extensibility and the developer-facing surfaces. These are the things technical buyers push hardest on, and the things a vague message gets punished for.
You’ll be collaborating with the AI team and product engineering to define the future of how we positiong and package our AI features. You’ll create messaging and campaigns that make the technical genuinely legible, to engineers, to platform teams, to the sceptics in the room who’ve heard “AI-powered” too many times.
One thing we should be upfront about: this role is for someone who is already deep in AI, not someone who’s interested in getting there. You’ve marketed an AI product or feature. You build things with AI, at work or on weekends, in Claude Code or Cursor or Lovable or whatever you’ve landed on. You have opinions about what these tools are actually good at, because you’ve hit their limits yourself. If the last time you used an LLM was to tidy up a draft, this likely isn’t the seat.
Owning positioning and messaging for AI & Platform, turning fast-moving, technically deep capability into narratives that land with engineers and the people who buy for them. You’ll be the one who decides what we claim, what we don’t, and how we prove it.
Getting hands-on with the product & demos. You’ll use it, break it, and build a real mental model of how it works. Your credibility with a technical audience depends on this.
Building with AI as part of how you work. Standing up a tool to analyse a few hundred Gong calls. Shipping a working demo instead of describing it. We’d rather you spent an afternoon building the thing than a week writing the doc about it.
Driving launches for AI and platform capability, from narrative and naming through to launch assets, docs collaboration, enablement and post-launch adoption. Working closely with Product and Engineering from well before the ship date.
Arming all of GTM for technical conversations, with battle cards, objection handling, demo narratives and proof points that hold up when the customer’s staff engineer is in the room.
Understanding the market and the buyer, through customer and prospect research, Gong calls, community, and competitive mapping. You’ll know where the AI incident-management category is actually going, not just where vendors say it is.
Making the technical story show up everywhere, website, docs, campaigns, content, conference talks, in partnership product engineering and the wider marketing team.
You’ve marketed an AI product or feature already. Not adjacent to one, you’ve owned the positioning, launch or narrative for AI capability and lived through what that’s actually like: the proof problem, the sceptics, the moving roadmap, the claims you had to walk back.
You build with AI yourself. You’ve spent real time with Claude Code, Cursor, Lovable, v0 or similar, at work or on your own time, and you can describe a recent project you built, what it does, where the tools fell over and what you’d do differently. We’ll ask about this, and a vague answer will be obvious.
Genuine technical fluency. You can read API docs, hold your own with engineers, and explain a system without hand-waving. You might have your own GitHub account, have worked as an engineer, or have marketed developer-facing products for years.
Strong product marketing foundation, and you’ve probably read Obviously Awesome a few times and have a point of view on it.
Proven experience positioning technical products to a technical audience dev tools, infrastructure, platform, security or similar B2B SaaS.
Exceptional writing. You can distil something complex into something simple without making it wrong, and have a flair for storytelling.
A sceptical, informed view on AI in software. You follow the space closely enough to know what’s genuinely new versus what’s been rebranded. You can tell capability from marketing, and you’d rather describe what the product actually does than reach for the category buzzword.
Self-starter with entrepreneurial spirit. We’re a startup; the brief will often be a sentence. Increasingly, the fastest route from a one-line brief to a working thing runs through AI, and we’d like you to already be taking it.
Ability to influence and build trust across Product, Engineering, Sales and the founders.
Bonus points
You’ve shipped something with AI that other people actually use, can be an internal tool, a side project, a prototype that made it to production
You’ve written developer documentation, or worked shoulder-to-shoulder with the people who do
You’ve spoken at, or written for, a technical audience under your own name, especially about AI, where a public point of view is worth a lot
You’ve built AI into how a marketing team works, not just into your own workflow
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
We're looking for a Brand Designer with solid experience in a B2B setting to join us on a fixed-term basis, covering maternity leave for just over a year.
This isn't a holding-pattern role. Our brand design function was built from scratch over the last two years and the foundations are strong - a visual identity, an events design system, SEV0, a rolling drumbeat of launches and campaigns. You'll take that and run it, across our website, social, events, launches and our flagship conference. Where you see something that should be better, you'll be trusted to make it better.
You'll sit day-to-day in Marketing and be part of the wider Design team, alongside experienced Product Designers who'll be on hand to partner on web-native work.
Own brand design across all touchpoints - website, social, ads, guides, reports, events and swag - keeping quality and consistency high through a busy launch and campaign calendar.
Design and roll out launch creative for product launches, including launch video animation and campaign assets, partnering with Product Designers on product-screen work.
Lead the design for our events programme, including our flagship conference SEV0 - booths, banners, printed collateral, swag and the event design system.
Be an advocate for consistency and craft as we scale and grow the incident.io brand.
Partner with the marketing team on both tactical and long-term projects, while bringing your own perspective on how we should develop our brand.
Collaborate with the wider design team as we know an amazing product is the foundation for a great brand, and compelling design can be the foundation for both.
A portfolio showcasing exceptional brand and marketing design work , with proven experience creating high-impact, exciting websites, LinkedIn campaigns, guides, and presentations, while maintaining meticulous attention to detail.
Strong proficiency in digital design using Figma, with experience in print using Adobe products. We want everything we put out in the world - from compelling swag, to tight one-pagers event materials - to be well crafted and as good as it can be.
Experience working closely with frontend engineers to translate your designs into reality, sweating the details and getting hands on to tweak the HTML/CSS where required
A highly collaborative mindset demonstrated through proactive sharing of work-in-progress designs, and thoughtful incorporation of feedback.
An organised, pragmatic streak since startups can (occasionally!) be chaotic. You’re able to figure things out when faced with ambiguity.
Comfort picking up an established brand and extending it with judgement, rather than needing to rebuild from first principles. This is the main difference from the original Brand Designer brief.
Bonus points
You have experience with motion design / animation
You have experience designing booths and installations for conferences and events
You've covered a role on an FTC or contract basis before and know how to get productive fast
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Commercial AE is where incident.io's growth gets made real - you're in front of the most ambitious digital-native companies out there, and the deals you close show up in the trajectory of the whole business.
This is a full-cycle AE role with a strong outbound bias. Yes, inbound comes in - but the AEs who thrive here are the ones who don't wait for it. You'll own your own pipeline from the ground up, building target lists, running creative outreach campaigns, and picking up the phone without being asked twice. Outbound here is a craft, not a numbers game.
You'll be selling into VP Engineering, CTO, and SRE leaders at some of the most forward-thinking digital-native companies in the world. Deals typically land in the $40k–$50k range with a clear path into six figures, and a sales cycle of around 45 days means you're moving fast and closing regularly.
We run a pod model - you'll work closely with a BDR and Solutions Engineer rather than whoever happens to be free. That means real partnerships, shared context, and accountability that goes both ways. You'll also work alongside CS from early in the deal, which means handoffs that don't lose the thread.
What makes the selling here different is the product and the story behind it. incident.io is an AI-native platform built by engineers, for engineers - our founders have been on-call, they've felt the 2am page, and they built something to fix it. When you're in a room with a CTO or an SRE lead, you're not pitching software - you're talking to someone about a problem they've lived, and you understand it. That's the edge.
AEs here are AI-forward in how they operate - whether that's building business cases, running research, or finding smarter ways to work a territory. We expect you to bring ideas, not just execute a playbook.
The progression is real. Commercial AEs have moved into Enterprise and into management - and we'll be straight with you about what the path looks like and what it takes to get there.
You've closed deals at a similar size and pace before - $40k–$50k ACV, sub-60-day cycles - and you've got the numbers to back it up.
Outbound doesn't feel like a chore to you. You see it as a craft - you build your own lists, think creatively about how to get in front of the right people, and don't rely on a sequence template to do the work for you.
You're genuinely curious about what it's like to be an on-call engineer. Not just the technical side - the stress, the 2am pages, the pressure of being the person whose job it is to fix things fast. That empathy shows up in how you sell.
You can hold a technical conversation without leaning on your SE every time. You'll have support when you need it, but you're comfortable going deep on your own.
You're scrappy in the best sense - you don't wait for resources, you figure it out. A bigger company with more tools, more inbound, and more hand-holding would actually frustrate you.
You pick up the phone. Cold calling doesn't make you wince, and a voicemail doesn't derail your afternoon.
Startup life genuinely appeals to you - not as a stepping stone, but because you want to be somewhere your work is visible and your impact is real.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover, we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Being a BDR at incident.io means learning to sell from some of the best in the business, while representing a product and account team that make every conversation an easy one to be proud of.
Cold calling is the heart of this role, and most of our meetings get booked over the phone - not because it's easy, but because it's still the fastest way to build real trust with a prospect. We don't copy-paste templates, and we don't spam: every call and every piece of outreach is backed by careful research and planning alongside the AEs you partner with, so the person on the other end knows you're not a random dial.
We're founded by engineers, and that shows up in how BDRs work too, everyone gets unlimited Claude tokens, and our head of business development is a former RevOps leader himself, so there's a real emphasis on testing, measuring, and optimizing your own workflow like an engineer would, not just running the same script on repeat.
BDRs are the bench for our wider GTM team, and your progress here matters beyond just you, it's how we keep the whole GTM engine strong. The path to AE is real, and for those who put in the work, that next step can come faster than you'd expect elsewhere - with the strength of the peer group you're learning from making all the difference.
You've got a strong why. Whatever got you here - sport, a career switch, a BDR track record that deserved the promotion you didn't get last time, you know exactly what you're chasing, and that's what gets you through the hard days.
Cold calling doesn't scare you. A \"no\" doesn't ruin your afternoon, it's just the next dial.
You're genuinely curious about people. You want to know what's keeping a VP of Engineering up at night, not just whether they'll take a meeting.
You can write. Not novels, just outreach someone actually wants to open and reply to.
You run toward the hard thing. Given the choice between the easy route and the challenging one, you take the challenging one, because you know that's where the bigger payoff is.
You're always looking for a better way to work, and that includes using AI properly, testing new tools and workflows, not just running the same playbook because it's familiar.
Startup life suits you. Things change, the odd thing is on fire, and you're fine figuring it out as you go with people around to help.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover — we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.