incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
As an Enterprise CSM you take some of our most complex accounts from first team to org-wide standard: scaling adoption, embedding best practice, and maturing their operational maturity - so the platform delivers value for years, not just at renewal.
Leading seamless onboarding and integration for net-new enterprise customers, ensuring a smooth transition to incident.io while delivering in-depth training to maximize platform adoption and value.
Building and maintaining strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor. You’ll regularly engage with customers to understand their evolving needs and provide tailored, impactful solutions.
Proactively addressing customer challenges and opportunities, delivering ongoing support to ensure satisfaction, retention, and continuous improvement while advocating for product enhancements where necessary.
Identifying and driving expansion opportunities, including upsells and cross-sells, by aligning our offerings with customer goals to deliver measurable value for both the customer and incident.io.
Championing the customer voice internally by sharing actionable insights during Monthly Impact Review meetings and collaborating closely with Product, Engineering, Sales, and Marketing teams to drive alignment and success.
You've carried a book of enterprise accounts, the kind where you know the org chart, the politics and the three teams who haven't adopted yet, not just the person who signed.
You've sold to, or supported, technical people, whether that's engineering teams, on-call rotations or developer tools. You can hold your own in a technical conversation without needing to escalate every one of them.
You've got commercial instincts. You spot the account that's about to double, you know what a risk signal looks like early, and you know when to pull your AE in.
You've run onboarding for organisations where adoption had to be won team by team, and you've got the scar tissue to prove it.
You know what enterprise CS looks like when it's done well. Exec relationships that survive a bad quarter, reviews people actually want to attend, AI-assisted workflows that give you back time. You don't need to have built all of it, but you've got opinions on what you'd do differently.
Half-built process doesn't rattle you. You'd rather fix the documentation than complain about it.
You actually like being in a room with customers, and you'll get on a plane for the right one.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
You're joining as the second Strategic AE on a segment that's already proving out — our founding rep is building pipeline fast, and we need you to help us cover it and take incident.io deeper into traditional enterprise, beyond the digital-native base we've won so far.
As the second Strategic AE at incident.io, you're joining a segment that's already working — our founding rep has built serious pipeline fast, and your job is to help us cover it and push further into traditional enterprise, the territory beyond our digital-native roots.
We're not looking for someone coin-operated. We want someone who can steer through ambiguity, working it out together with leadership and the founding rep as this segment takes shape, then taking the reins on driving pipeline and opportunities forward.
You'll work closely with our founders and CRO, not as a formality but because this segment is still being written and they're genuinely in the weeds with you. Alongside that, you've got strategic CSMs, pre-sales Solutions Engineer support, a customer support engineer, and a product team that will turn your feature requests around in hours or days, not the quarters-long roadmap cycles you're used to elsewhere. For a Strategic AE, that's the kind of executive support and internal firepower most people never get.
We're an AI-forward company, founded by engineers, and everyone here has unlimited Claude access. We're looking for someone who's genuinely an early adopter — using AI in how you research accounts, prep for deals, and work faster than the rep across the table at a legacy vendor.
This isn't a role with a scripted ladder — the upside here is earning power, growing as the segment grows and the accounts you close and inherit get bigger. If leadership is where you're headed long-term, know that when we open new roles, we look inward at existing talent first. We want this to be a rocket ship for your career, not just your quota.
You've sourced and closed traditional enterprise deals before, and you've got the results to prove it — from knowing how to leverage a network and create real opportunities inside Fortune 500 accounts where nobody's just waiting for your email.
You've worked in growth-stage startups and know what that actually demands — an evolving playbook, not a finished one, and you're comfortable helping write it rather than waiting for someone to hand it to you.
You're action-oriented. We trust you to make the call and move, not ask permission every step of the way — and you're comfortable operating that way.
You're solutions-minded when things get messy — a stalled deal or a tricky procurement process is a puzzle to you, not a wall.
You're team-oriented — the kind of person others genuinely like working with. You'll partner with founders, a CRO, CSMs, SEs, and support, and you care as much about being good to work with as you do about hitting number.
You want to be part of building something, not just executing inside an established motion — the idea of shaping a brand-new segment excites you more than it intimidates you.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
This is the seat where EMEA goes from early traction to a real engine: you own the number, you build the team, and you stay close enough to the deals to feel every one of them.
Our GTM team is growing quickly. In London we already have pods across Enterprise Sales, Commercial Sales, Customer Success, BDR and Solutions Engineering, with a mix of internally promoted and externally hired first-line and segment leaders in place.
You own the EMEA revenue number, including new business and the bulk of net retention across Commercial, Mid-Market and Enterprise. You lead the EMEA sales org directly, setting the bar on hiring, performance, coaching and territory design. You partner with in-region CS, SE, BDR and expansion account management to make the full regional motion work.
This is not a role you can do from behind a forecast. You'll be in the deals, running exec-level conversations with CTOs, CIOs and CISOs, inspecting and coaching pipeline personally, and carrying the deals that need you. You'll also drive operational excellence across pipeline reviews, forecast calls, QBRs, recruiting, enablement, fiscal planning and territory design.
Our leaders are close to the product, close to customers, and close to cross-functional peers. You'll work closely with our founders, COO, CMO, VP Finance, RevOps and Product, and build trust with Engineering, Marketing, Finance and company leadership. What you hear in region should influence the roadmap, and you'll contribute to company-wide planning and exec discussions, helping shape our global growth trajectory.
We want a real point of view on AI in GTM. How your team prospects, researches, qualifies, forecasts and closes should look different because of it.
You also set the cultural tone in London: a high performance bar, and a culture people want to be part of.
You're based in or around London, and you're up for travelling across EMEA and occasionally to the US.
You've built an EMEA revenue engine from roughly $XXM to $XXXM at a high-growth B2B software company, and you have the appetite and resilience to take us from early traction to sustained scale in a Series B environment.
You've built and scaled sales teams across Commercial, Mid-Market and Enterprise, and you know how the motion, hiring bar and cadence differ across each.
You're hands-on. You still get into deals, run discovery, coach live calls and hold a point of view on the product. You're not two layers removed from the customer.
You understand technical sales and have a track record selling to CTOs, CIOs and CISOs.
You have a real point of view on leveraging AI in GTM, grounded in things you've actually rolled out rather than things you've read about.
You keep a high performance bar while building a culture aligned with our values. We want both, and candidates who can only do one are not a fit. You're also an exceptional recruiter who attracts and retains A-players, and people follow you.
You build trust extensively across Engineering, Product and company leadership, and you're operationally excellent, with a bias for clarity, measurement and predictable execution.
Bonus points if you have experience scaling footprint into other European markets such as France, DACH and the Nordics. VP of EMEA Sales experience at a high-growth SaaS company scaling from $XXM to $XXXM+ is a plus, as is senior regional leadership at a $10B+ B2B software company with material revenue responsibility. We'd also love experience selling to engineering and SRE buyers in the reliability, observability, monitoring or DevOps space, early channel and alliances go-to-market experience, and the ability to lead cross-cultural teams across Europe.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
As an Enterprise AE at incident, you sell to the engineering leaders who cannot afford to get incidents wrong, and every deal you close is one more company that handles its worst day better.
As an Enterprise AE at incident, you're selling into the biggest and most complex accounts we go after, the ones where an incident going badly becomes a board-level problem. Intercom, Etsy, Miro, HashiCorp and StubHub are already customers, so you're not cold-starting a story nobody believes. The product has real market fit and it is nowhere near fully capitalised. That gap is the whole opportunity.
The team you're joining are seasoned sellers who are as much strategic partners and product evangelists as they are closers. Enterprise cycles here mean six or seven decision-makers, technical buyers who will test you properly, and C-level conversations where you need to be credible immediately. You'll run demos alongside SE's, and the feedback you bring back goes to a product team that ships in hours and days, not quarters.
Sales isn't a function bolted onto the side of this business, it's central to how we win. You'll work with leadership on building sales process rather than inheriting a finished one, and challenging how we do things is the job itself, not something you get credit for on top.
We're AI-forward, founded by engineers, and everyone here has unlimited Claude access. We expect you to use it properly: researching accounts, prepping deals, and moving faster than the rep across the table at a legacy vendor.
You've closed $100k+ new business at the top end of enterprise, and you can talk me through how you actually did it, not just what the number was.
You're comfortable in a room full of engineers and CTOs. Technical buyers don't faze you, and you know the difference between selling to them and selling at them.
You're a proper hunter. You've got more than one way into an account, and a run of rejection doesn't take the wind out of you.
You build the case with evidence. Data, the right customer story, real product knowledge, whatever it takes to move that particular stakeholder.
Multi-threading is instinct, not technique. You assume there are six people on the other side of the deal and you'd rather know all of them.
You've got opinions about the product and you share them. The best reps here are the ones product actually listens to.
Startup ambiguity suits you. The playbook is half-written, nobody is going to hand you a process, and you'd rather help build one.
You're good to work with. You'll be close to leadership, SEs and CSMs, and you care about being someone people want in the room.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The Technical Support Team is usually the first line of communication between incident.io and our customers.
We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.
It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering
Handling technical challenges that arise with customers in partnership with our Customer Success Managers
Expanding our technical support processes in collaboration with the Head of Technical Support
Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems
Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges
Able to communicate complex technical information by conveying in a clear and simple manner
Love products and are keen to understand how they work and how different parts interact with one another
You are smartly persistent; have a knack for knowing when to dig deep and when to move on
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
As an Enterprise CSM you take some of our most complex accounts from first team to org-wide standard: scaling adoption, embedding best practice, and maturing their operational maturity - so the platform delivers value for years, not just at renewal.
Leading seamless onboarding and integration for net-new enterprise customers, ensuring a smooth transition to incident.io while delivering in-depth training to maximize platform adoption and value.
Building and maintaining strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor. You’ll regularly engage with customers to understand their evolving needs and provide tailored, impactful solutions.
Proactively addressing customer challenges and opportunities, delivering ongoing support to ensure satisfaction, retention, and continuous improvement while advocating for product enhancements where necessary.
Identifying and driving expansion opportunities, including upsells and cross-sells, by aligning our offerings with customer goals to deliver measurable value for both the customer and incident.io.
Championing the customer voice internally by sharing actionable insights during Monthly Impact Review meetings and collaborating closely with Product, Engineering, Sales, and Marketing teams to drive alignment and success.
You've carried a book of enterprise accounts, the kind where you know the org chart, the politics and the three teams who haven't adopted yet, not just the person who signed.
You've sold to, or supported, technical people, whether that's engineering teams, on-call rotations or developer tools. You can hold your own in a technical conversation without needing to escalate every one of them.
You've got commercial instincts. You spot the account that's about to double, you know what a risk signal looks like early, and you know when to pull your AE in.
You've run onboarding for organisations where adoption had to be won team by team, and you've got the scar tissue to prove it.
You know what enterprise CS looks like when it's done well. Exec relationships that survive a bad quarter, reviews people actually want to attend, AI-assisted workflows that give you back time. You don't need to have built all of it, but you've got opinions on what you'd do differently.
Half-built process doesn't rattle you. You'd rather fix the documentation than complain about it.
You actually like being in a room with customers, and you'll get on a plane for the right one.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover — we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Being a Commercial Manager at incident.io means hiring, coaching, and enabling talent that will grow into our future leaders and enterprise sellers.
Our Commercial business is one of the fastest growing parts of incident.io, covering early stage startups through upper mid market companies across North America. As Commercial AE Manager, you're building and leading the team driving that growth based in San Francisco, with reps covering the full North America patch.
Day to day, you're in the trenches with your team: running deal reviews, sitting in on discovery calls, coaching reps through their toughest negotiations, and holding a forecasting rhythm that's tight enough to trust. You're raising the bar on outbound excellence and deal execution, and putting in place the structure and coaching that makes strong performance repeatable, not accidental.
You'll work closely with our Head of Commercial Sales and CRO to shape how we win, and partner across Marketing, RevOps, Product, CS, Legal, and Finance, from building pipeline to navigating complex deals to closing them. This isn't a role where you set a process once and walk away; you're constantly spotting patterns in deals and rep behavior, and turning what you see into sharper coaching and better systems.
This is a foundational GTM seat. You'll have real proximity to executive leadership and a direct hand in scaling our Commercial business from where we are today to well beyond, building the bench of AEs who become incident's next enterprise sellers and leaders.
You've led a high-velocity SMB or Commercial sales team at a fast-growing B2B SaaS company, and you've got the numbers to show your team hit quota consistently.
You know full-cycle SaaS selling inside and out — you can jump into a rep's discovery call and immediately spot what's working and what's not.
You love hiring. You know what raw talent looks like before it's polished, and you're energized by the process of turning it into your next star seller.
You're a pattern-spotter. You notice the thing that's happening across three deals before anyone else does, and you turn it into coaching or process before it becomes a habit.
You want to be close to the business, not removed from it, you're excited by proximity to execs and having a real say in how we scale.
You build systems because you want consistency, not because you love process for its own sake - the goal is always a team that performs, not a binder that looks nice.
You're comfortable operating across a lot of moving parts , Marketing, RevOps, Product, CS, Legal, Finance , and you know how to get what your team needs from each of them.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Commercial AE is where incident.io's growth gets made real - you're in front of the most ambitious digital-native companies out there, and the deals you close show up in the trajectory of the whole business.
This is a full-cycle AE role with a strong outbound bias. Yes, inbound comes in - but the AEs who thrive here are the ones who don't wait for it. You'll own your own pipeline from the ground up, building target lists, running creative outreach campaigns, and picking up the phone without being asked twice. Outbound here is a craft, not a numbers game.
You'll be selling into VP Engineering, CTO, and SRE leaders at some of the most forward-thinking digital-native companies in the world. Deals typically land in the $40k–$50k range with a clear path into six figures, and a sales cycle of around 45 days means you're moving fast and closing regularly.
We run a pod model - you'll work closely with a BDR and Solutions Engineer rather than whoever happens to be free. That means real partnerships, shared context, and accountability that goes both ways. You'll also work alongside CS from early in the deal, which means handoffs that don't lose the thread.
What makes the selling here different is the product and the story behind it. incident.io is an AI-native platform built by engineers, for engineers - our founders have been on-call, they've felt the 2am page, and they built something to fix it. When you're in a room with a CTO or an SRE lead, you're not pitching software - you're talking to someone about a problem they've lived, and you understand it. That's the edge.
AEs here are AI-forward in how they operate - whether that's building business cases, running research, or finding smarter ways to work a territory. We expect you to bring ideas, not just execute a playbook.
The progression is real. Commercial AEs have moved into Enterprise and into management - and we'll be straight with you about what the path looks like and what it takes to get there.
You've closed deals at a similar size and pace before - $40k–$50k ACV, sub-60-day cycles - and you've got the numbers to back it up.
Outbound doesn't feel like a chore to you. You see it as a craft - you build your own lists, think creatively about how to get in front of the right people, and don't rely on a sequence template to do the work for you.
You're genuinely curious about what it's like to be an on-call engineer. Not just the technical side - the stress, the 2am pages, the pressure of being the person whose job it is to fix things fast. That empathy shows up in how you sell.
You can hold a technical conversation without leaning on your SE every time. You'll have support when you need it, but you're comfortable going deep on your own.
You're scrappy in the best sense - you don't wait for resources, you figure it out. A bigger company with more tools, more inbound, and more hand-holding would actually frustrate you.
You pick up the phone. Cold calling doesn't make you wince, and a voicemail doesn't derail your afternoon.
Startup life genuinely appeals to you - not as a stepping stone, but because you want to be somewhere your work is visible and your impact is real.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Customers trust us when things go wrong. We're the software reliability platform built to investigate, respond to and prevent incidents. As a Commercial CSM, you're the partner to our mid-market engineering teams - getting them onboarded, embedded and expanding their usage, and maturing their incident management and reliability as they grow.
Our Customer Success organisation is at the heart of incident.io. We're the team closest to our customers' hardest problems, and we're trusted to solve them. We believe in a customer-led product approach, working hand in hand with Product to uncover and address what each customer really needs. Our goal goes beyond satisfaction: we want to delight customers at every stage of their journey, and build long-term relationships grounded in trust, shared success and mutual growth.
You'll look after 70–80 Commercial customers: growth-oriented tech companies, mostly under 1,000 people, between $30k and $150k ARR each. Industry leaders like Vanta, Monday.com and Loom sit in this segment. Some are steady, some are scaling fast, and much of the job is knowing which is which, and what each one needs from you.
Most of your time goes to mid-market customers on our top-tier plan, where you're their dedicated CSM leading onboarding and adoption. You'll blend 1:1 time with scalable programmes to get teams to value quickly: best-practice sessions, end-user training, partnership and roadmap reviews. You'll also cover a subset of smaller customers in a low-touch capacity, leaning on usage data to spot risk and opportunity early.
Day to day, this is a high ownership role. You'll help customers navigate the product, unpick problems when they hit them, and keep everyone pointed at the outcomes their team actually cares about. You are responsible for proactively identifying expansion and upsell opportunities, and partnering with Sales and Expansion Account Managers to grow revenue within your accounts. Internally, you're the voice of the Commercial customer with Product, Engineering, Sales, Marketing and Support.
There's still a lot to build and a ton of opportunity for you to shape this segment. The Commercial motion works, but scaling and automating the customer journey is live work we're ramping up now - refining playbooks, automating the repeatable stuff, building the tooling and content that makes a portfolio this size easier to serve. We're AI-forward in how we approach it, so you'd be shaping this rather than inheriting it.
You've carried a book of 40 to 100+ accounts and worked out how to be present across all of them without going quiet on half.
You've sold to, or supported, technical people, whether that's engineering teams, on-call rotations or developer tools. You can hold your own in a technical conversation without needing to escalate every one of them.
You've got commercial instincts. You spot the account that's about to double, you know what a growth signal looks like, and you know how to steer a renewal to a good outcome.
You know what scaled CS looks like when it's done well. Playbooks, one-to-many programs, AI-assisted workflows. You don't need to have built them from scratch, but you've worked around them enough to have opinions on what you'd do differently.
Half-built process doesn't rattle you. You'd rather fix the documentation than complain about it.
You actually like being in a room with customers, and you'll get on a plane for the right one.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong.
Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile and put in the bit of magic most companies don't have time for.
We like to have fun and we never take ourselves too seriously. We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
As an Enterprise AE at incident, you sell to the engineering leaders who cannot afford to get incidents wrong, and every deal you close is one more company that handles its worst day better.
As an Enterprise AE at incident, you're selling into the biggest and most complex accounts we go after, the ones where an incident going badly becomes a board-level problem. Intercom, Etsy, Miro, HashiCorp and StubHub are already customers, so you're not cold-starting a story nobody believes. The product has real market fit and it is nowhere near fully capitalized. That gap is the whole opportunity.
The team you're joining are seasoned sellers who are as much strategic partners and product evangelists as they are closers. Enterprise cycles here mean six or seven decision-makers, technical buyers who will test you properly, and C-level conversations where you need to be credible immediately. You'll run demos alongside SE's, and the feedback you bring back goes to a product team that ships in hours and days, not quarters.
Sales isn't a function bolted onto the side of this business, it's central to how we win. You'll work with leadership on building sales process rather than inheriting a finished one, and challenging how we do things is the job itself, not something you get credit for on top.
We're AI-forward, founded by engineers, and everyone here has unlimited Claude access. We expect you to use it properly: researching accounts, prepping deals, and moving faster than the rep across the table at a legacy vendor.
You've won 6-figure ACV deals, and you can talk us through how you actually did it, not just what the number was.
You're comfortable in a room full of engineers and CTOs. You have a history of selling to technical buyers and know how to adjust when executives from other orgs join the call.
You hunt. You've got more than one way into an account, and are always building top of funnel.
You build the case with evidence. Data, the right customer story, product knowledge, whatever it takes to move that particular stakeholder.
You're skilled at multi-threading. You assume there are six people on the other side of the deal and you make certain to know all of them.
You've got opinions about the product and you share them. The best reps here are the ones product actually listens to.
Startup ambiguity suits you. The playbook is a work in progress, nobody is going to hand you a process, and you'd rather help build one.
People want you in the room. You'll be close to leadership, Product, SEs and CSMs, and leverage the whole team to win.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Being a BDR at incident.io means learning to sell from some of the best in the business, while representing a product and account team that make every conversation an easy one to be proud of.
Cold calling is the heart of this role, and most of our meetings get booked over the phone — not because it's easy, but because it's still the fastest way to build real trust with a prospect. We don't copy-paste templates, and we don't spam: every call and every piece of outreach is backed by careful research and planning alongside the AEs you partner with, so the person on the other end knows you're not a random dial — or a bot.
We're founded by engineers, and that shows up in how BDRs work too — everyone gets unlimited Claude tokens, and our head of business development is a former RevOps leader himself, so there's a real emphasis on testing, measuring, and optimizing your own workflow like an engineer would, not just running the same script on repeat.
BDRs are the bench for our wider GTM team, and your progress here matters beyond just you — it's how we keep the whole GTM engine strong. The path to AE is real, and for those who put in the work, that next step can come faster than you'd expect elsewhere — with the strength of the peer group you're learning from making all the difference.
You've got a strong why. Whatever got you here — sport, a career switch, a BDR track record that deserved the promotion you didn't get last time — you know exactly what you're chasing, and that's what gets you through the hard days.
Cold calling doesn't scare you. A \"no\" doesn't ruin your afternoon — it's just the next dial.
You're genuinely curious about people. You want to know what's keeping a VP of Engineering up at night, not just whether they'll take a meeting.
You can write. Not novels — just outreach someone actually wants to open and reply to.
You run toward the hard thing. Given the choice between the easy route and the challenging one, you take the challenging one, because you know that's where the bigger payoff is.
You're always looking for a better way to work, and that includes using AI properly — testing new tools and workflows, not just running the same playbook because it's familiar.
Startup life suits you. Things change, the odd thing is on fire, and you're fine figuring it out as you go with people around to help.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The role in one line
Being a Cloud Security Engineer at incident means being the person who keeps the one thing customers rely on when their systems are on fire both up and safe, turning “is this secure?” into “yes, and here’s the proof.”
What that looks like day to day
As a Cloud Security Engineer at incident, you own the security of the cloud infrastructure that runs our platform: how it’s built, hardened, monitored and defended. It’s a genuinely varied role. One day you’re tightening IAM across our Google Cloud projects, the next you’re building a Terraform guardrail so engineers get a safe path instead of a ticket, the next you’re leading an investigation into something odd in the audit logs.
You’ll own cloud posture and hardening across GCP and GKE, identity and access, security as code in our Terraform and CI/CD pipelines, detection and response, isolation of customer data in our multi-tenant platform, and the cloud-side controls around our AI features.
We formed our security team this year and there are three of us. We’re hiring a Cloud Security Engineer to give the team real depth in cloud, which means little process, no approval chains, and your fingerprints on everything. We say yes wherever we genuinely can, and you’ll have the authority to block a release when it matters.
We run on Google Cloud and AWS, with Kubernetes, Terraform, Go, Postgres and TypeScript/React. We lean on Claude and other LLMs to move faster.
Who you are
You’ve got deep, hands-on cloud security experience, ideally on Google Cloud. Strong AWS or Azure depth that transfers is fine.
You design least-privilege IAM properly, and you’ve secured Kubernetes or container platforms in production.
You write code to fix problems, not just report them. Terraform is second nature.
You’ve built cloud detection or investigated cloud incidents, and you enjoy following the thread until you find the answer.
You can give hard feedback to an engineer and have them thank you for it.
You’re comfortable with high autonomy. Nobody’s going to hand you a detailed spec, you’re trusted to figure out what needs doing and just do it.
Bonus: Go or Postgres security, policy-as-code, supply chain security, or securing AI/LLM-powered products.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Solutions Engineering at incident.io is where the product meets the moment it's built for - you're the person who turns \"we'll see\" into \"oh, this actually works,\" proving live that we hold up exactly when it matters most.
As a Solutions Engineer at incident.io, you're the technical voice in the room from first discovery call through to close, partnering closely with our Account Executives across the commercial segment. You'll be in front of some of the most exciting companies we sell into, running demos that need to hold up under real scrutiny - because the people you're presenting to have felt what it's like when tools fall over during an incident, and they're not going to be won over by a slide deck.
This function is still being built, which means there's real room to bring your own ideas to the table and help shape how Solutions Engineering works at incident, not just execute a playbook someone else wrote. You'll report into our Solutions Engineering Manager - our founding Solutions Engineer - and the wider segment sits under our co-founder and Field CTO, so you'll have direct access to people who've done this from the ground up.
You'll occasionally work alongside our TSEs and Product team, though that's the exception rather than the rule - most of your time is spent partnered tightly with AEs, going deep on a prospect's world before you ever get in the room.
We're AI-forward, and that's not just a talking point here - you'll be demoing our new AI-native product, and testing and shaping how AI shows up in your own workflow too. From this role, the natural next step is into our Enterprise segment, working with bigger, more complex accounts once you've proven yourself in commercial.
You've been a Solutions Engineer before, and you've stood in front of senior stakeholders and run demos that actually landed - not just clicked through slides.
You have a genuine interest in code and solving hard technical problems - not because a job spec told you to, but because you can't help yourself.
You operate with high ownership - if something needs sorting, you don't wait to be asked.
You want to know this product inside and out, not just enough to get through a demo.
When a technical objection comes up and you don't have the answer, it bugs you until you find it - that's when you're at your best.
Thriving under pressure is your normal, not your exception - the moments when everything's on the line are the moments you show up hardest.
You want to build something, not just execute someone else's playbook - this function is still taking shape, and you want a say in what it becomes.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
The Technical Support Team is usually the first line of communication between incident.io and our customers.
We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.
It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering
Handling technical challenges that arise with customers in partnership with our Customer Success Managers
Expanding our technical support processes in collaboration with the Head of Technical Support
Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems
Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges
Able to communicate complex technical information by conveying in a clear and simple manner
Love products and are keen to understand how they work and how different parts interact with one another
You are smartly persistent; have a knack for knowing when to dig deep and when to move on
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The Technical Support Team is usually the first line of communication between incident.io and our customers.
We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.
It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering
Handling technical challenges that arise with customers in partnership with our Customer Success Managers
Expanding our technical support processes in collaboration with the Head of Technical Support
Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems
Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges
Able to communicate complex technical information by conveying in a clear and simple manner
Love products and are keen to understand how they work and how different parts interact with one another
You are smartly persistent; have a knack for knowing when to dig deep and when to move on
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Being a Platform Engineer at incident means being the detective every other engineer wishes they could clone, tracing a mystery from a flaky load balancer to a bad Terraform diff, turning \"why is this broken\" into \"here's exactly why, and here's how we stop it happening again.\"
As a Platform Engineer at incident, you own everything that isn't the product itself: infrastructure, CI/CD pipelines, databases, and the systems that let our product engineers ship fast without thinking twice about what's underneath them. It's a genuinely varied role. One day you're tracing a scaling issue through a database, the next you're rethinking a Terraform module, the next you're pairing with a product engineer to unblock something that's been quietly slowing them down.
Right now, scaling is front and centre. We've got more product engineers building more of the product than ever, and more customers putting real load on it, so the work you do directly shapes whether that growth feels smooth or painful.
You'll work closest with our product engineers, day in and day out. You're part of a small, three-person platform team, which means your fingerprints are on everything. There's no hiding in a big team here, and no waiting for someone else to pick things up.
Like the rest of engineering, we lean on tools like Claude Code and Cursor to move faster, not as a gimmick, but because it genuinely changes what's possible day to day.
You take real ownership. You don't wait to be told what to fix, you see the thing that's slowing everyone down and you go fix it.
You build tooling like a product engineer would. You think about the person using it, not just whether it technically works.
You're genuinely great at observability. You don't just set up dashboards because you're told to, you want to actually see what's happening in the system, and you get restless when you can't.
You've got a knack for unpicking confounding issues, the kind where the bug could be in the app, the database, the load balancer, or a Terraform file, and you're the person who enjoys following the thread until you find it.
You care, properly, about making other engineers' lives better. The measure of a good day for you isn't just \"it works,\" it's \"that was annoying for people, and now it isn't.\"
You keep half an eye on what's new in security, cloud, and developer experience, not because you have to, but because you'd be reading about it anyway.
You're comfortable with high autonomy. Nobody's going to hand you a detailed spec, you're trusted to figure out what needs doing and just do it.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
You'll meet some of the world's fastest-growing startups when they've got five engineers - and you'll be the reason they're still with us when they've got five hundred.
As an Expansion Account Manager at incident.io, you're picking up the relationship with companies like Vanta, Linear and Vercel - the ones who started small and won't stay that size for long.
You own a book of commercial customers end to end, and your job is simple to say and hard to do: keep them, and grow them. That means spotting where a team's usage is outgrowing their plan, knowing when an account is ready to grow into more of what we offer, and being the person who makes expansion feel like the obvious next step rather than a sales pitch.
You'll work closest with CS and the wider GTM team - CS to understand what's actually happening inside an account, GTM to make sure what you're learning feeds back into how we sell and expand across the customer base - but you'll pull in Sales and Product whenever an account needs it.
We're AI-forward here, and this role is no exception. You'll use AI to build account plans faster, catch expansion signals before they're obvious, and draft outreach that still sounds like you wrote it. We're not asking you to trust a black box - we want you testing what works and pushing us to get better at it.
You've done the expansion side of account management before - you know the difference between growing an account and just keeping it, and you've got the renewal conversations to prove it.
A CTO or VP pushing back doesn't rattle you - if anything, you enjoy the conversation more when they know exactly what they're asking for.
You don't quit when a deal gets hard. The tricky ones are the ones you remember, not the ones you avoid.
You're genuinely into AI tooling - not because it's trendy, but because you like pulling apart a workflow to see if there's a faster way to do it.
You want to see the number move because of something you did. Revenue isn't abstract to you, it's the scoreboard.
There's no fixed playbook for this segment yet, and that excites you rather than worries you -you want to be the person tweaking it, not waiting for someone else to.
Startup life suits you. You're fine building the plane while flying it, as long as you get to help design it.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Customers trust us when things go wrong. We're the software reliability platform built to investigate, respond to and prevent incidents. As a Commercial CSM, you're the partner to our mid-market engineering teams - getting them onboarded, embedded and expanding their usage, and maturing their incident management and reliability as they grow.
Our Customer Success organisation is at the heart of incident.io. We're the team closest to our customers' hardest problems, and we're trusted to solve them. We believe in a customer-led product approach, working hand in hand with Product to uncover and address what each customer really needs. Our goal goes beyond satisfaction: we want to delight customers at every stage of their journey, and build long-term relationships grounded in trust, shared success and mutual growth.
You'll look after 70–80 Commercial customers: growth-oriented tech companies, mostly under 1,000 people, between $30k and $150k ARR each. Industry leaders like Vanta, Monday.com and Loom sit in this segment. Some are steady, some are scaling fast, and much of the job is knowing which is which, and what each one needs from you.
Most of your time goes to mid-market customers on our top-tier plan, where you're their dedicated CSM leading onboarding and adoption. You'll blend 1:1 time with scalable programmes to get teams to value quickly: best-practice sessions, end-user training, partnership and roadmap reviews. You'll also cover a subset of smaller customers in a low-touch capacity, leaning on usage data to spot risk and opportunity early.
Day to day, this is a high ownership role. You'll help customers navigate the product, unpick problems when they hit them, and keep everyone pointed at the outcomes their team actually cares about. You are responsible for proactively identifying expansion and upsell opportunities, and partnering with Sales and Expansion Account Managers to grow revenue within your accounts. Internally, you're the voice of the Commercial customer with Product, Engineering, Sales, Marketing and Support.
There's still a lot to build and a ton of opportunity for you to shape this segment. The Commercial motion works, but scaling and automating the customer journey is live work we're ramping up now - refining playbooks, automating the repeatable stuff, building the tooling and content that makes a portfolio this size easier to serve. We're AI-forward in how we approach it, so you'd be shaping this rather than inheriting it.
You've carried a book of 40 to 100+ accounts and worked out how to be present across all of them without going quiet on half.
You've sold to, or supported, technical people, whether that's engineering teams, on-call rotations or developer tools. You can hold your own in a technical conversation without needing to escalate every one of them.
You've got commercial instincts. You spot the account that's about to double, you know what a growth signal looks like, and you know how to steer a renewal to a good outcome.
You know what scaled CS looks like when it's done well. Playbooks, one-to-many programs, AI-assisted workflows. You don't need to have built them from scratch, but you've worked around them enough to have opinions on what you'd do differently.
Half-built process doesn't rattle you. You'd rather fix the documentation than complain about it.
You actually like being in a room with customers, and you'll get on a plane for the right one.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover — we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company: customer success at incident.io isn't a coordination function, it's a core revenue driver, and we need a leader who treats it that way. You'll own the success motion globally across our Commercial, Mid-Market, and Enterprise segments, and across Americas, EMEA, and APJC, sitting on the GTM leadership team and reporting directly into the CRO, with close partnership with the co-founders and our Field CTO given how technically oriented our buyer and customer base is.
Our CS org three motions: a scaled, low-touch Commercial/SMB motion built on automation and product-led signals; a mid-touch Mid-Market/Digital Native motion for high-growth technical companies moving fast; and a high-touch, relationship-led Enterprise/Strategic Enterprise motion requiring executive alignment and deep business impact POV building. Across all three, we serve deeply technical buyers — engineers, SREs, and infrastructure teams in the CTO's and CIO's orgs — so we need a leader who wants to architect and operate a world-class success function at pace (coverage models, playbooks, tooling, team structure, culture) rather than inherit a steady-state org, and who is comfortable being hands-on, in the details, and leading from the front.
Own global GRR and NRR across all segments and geographies, accountable for retention, expansion, and forecasting accuracy, and build the infrastructure to predict and influence those outcomes before they materialize.
Architect the full success motion: segment-specific coverage models, capacity plans, playbooks, and tooling, all built to evolve with the shape and mix of our customer base as we grow.
Build and run a world-class account health system, defining the leading indicators we track, the signals we act on, and the reporting infrastructure that keeps the GTM team informed and ahead of risk.
Lead, coach, and develop a global CS team as a 3rd-line leader managing first- and second-line managers across multiple geos.
Be hands-on and in the details: engage directly with strategic customers when it matters and lead from the front. Our customers are technical and demanding, and the best CS leaders at incident.io earn their trust firsthand.
Deploy AI-forward workflows, architecting how we use AI and automation alongside traditional CS tooling, from health scoring to productivity and scale tooling for the team.
Based in San Francisco or New York City, with willingness to travel across Americas, EMEA, and APJC.
3rd-line or higher customer success leadership experience at a high-growth B2B software company.
Proven track record scaling a global CS function across Americas, EMEA, and APJC, across multiple customer segments simultaneously.
Deep experience building and running post-sales motions for technical buyer personas in the CTO's and/or CIO's org.
Strong command of account health scoring, leading indicators, and churn/contraction forecasting.
Track record delivering best-in-class GRR and NRR metrics at scale (hundreds of millions of ARR under management).
AI-forward mindset with direct experience deploying AI-driven orchestrations alongside traditional CS tooling to drive team efficiency and productivity.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
We're looking for ridiculously smart, ambitious people who want to break into tech sales and the startup world. No experience needed. Just serious drive, great instincts, and a lot of ambition.
If you want to get into startups, this is your foot in the door.
Sales is one of the best places to start. You'll learn how to win customers, how businesses grow, and what it takes to turn a startup into something huge. You'll be surrounded by insanely smart, ambitious people, with a front-row seat to how it all works.
We're growing fast, and we want to get incident.io in front of every engineering team that should know about us. That's where you come in.
We're not a BDR team that just sends out messages and hopes for a reply. We're picking up the phone, building relationships, dreaming up creative campaigns, sending gifts, and finding clever ways to get noticed by people who probably get hundreds of messages a week.
You'll learn from some of the best sellers around, get loads of coaching, and have real ownership from day one. You'll get to try things, come up with your own ideas, make mistakes, and get good fast.
And where you take it from there is up to you. BDR is an incredible starting point for a career in startups, whether you want to become a world-class seller, lead a team, move into another part of the business, or eventually build something of your own.
You're ridiculously driven. You've got big ambitions, you work hard, and you're willing to do what it takes to get there.
You're seriously smart. You learn fast, ask great questions, and figure things out quickly.
You're great with people. You can talk to just about anyone, you're naturally curious, and people tend to like you.
You're competitive. You like winning, pushing yourself, and being around people who challenge you.
You don't give up easily. Things don't always go your way, but you're pretty good at picking yourself up and trying again.
You want to get better. You take feedback well, ask for help, and don't mind being told when you could have done something differently.
You make things happen. You don't need someone telling you what to do. You're resourceful, proactive, and find a way to get things done.
We don't care what you studied or whether you've ever worked in sales or startups. We're looking for people with exceptional potential.
Maybe you've built a business, played sport at a high level, worked in a busy restaurant, organised events, or done something completely unrelated that shows you've got serious drive.
If you're hungry, ambitious, and want to throw yourself into the startup world, we want to hear from you.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
You'll build and grow our Enterprise Solutions Engineering team: finding and hiring the best people, coaching the craft, and getting hands-on in the deals that matter most.
What that looks like day to day
Our Solutions Engineers sit at the intersection of product, engineering and enterprise customers. They're the technical experts who lead evaluations, solve complex integration challenges and help some of the world's largest engineering organisations understand what's possible with incident.io. With the launch of AI Investigations, we're seeing even more demand for technically credible partners early in the buying journey, and we're looking for someone to build the team that supports that growth.
This is a hands-on leadership role. You'll spend part of your week hiring exceptional Solutions Engineers, coaching them through customer calls, reviewing demos, and helping them grow into stronger technical and commercial operators. You'll also stay close to the business itself, understanding where pipeline is building, making sure the team is focused on the right opportunities, and jumping into our largest enterprise deals when your experience can make the difference.
Just as importantly, you'll help shape how the function scales. You'll refine how we run Solutions Engineering as the team grows, work closely with Enterprise Sales on technical strategy for our biggest opportunities, and build strong relationships with our product and engineering teams. We expect our SEs to be the eyes and ears of the product organisation, bringing back detailed customer feedback, influencing roadmap decisions, and helping us build better products. As AI becomes a bigger part of both our platform and our customers' operations, you'll also help the team develop the technical depth needed to have credible conversations about how these systems work in practice.
This is an opportunity to join early in your leadership journey and help build the next chapter of Solutions Engineering at incident.io. You'll inherit a strong foundation, but you'll have plenty of scope to raise the bar on hiring, coaching, and how the team operates as we continue to grow.
You've managed a Solutions Engineering team before (1–3+ years leading a team), and you've grown ICs directly.
You're hands-on by default. You watch the calls, you get into the deals, and you coach on the specifics rather than the platitudes.
You're technical enough to earn trust with engineers and technical buyers, and commercial enough to know how a complex enterprise deal actually gets done.
You think ahead about the machinery and mechanics of an SE team. Pipeline, targets, enablement, capacity and who to hire next.
You're on an accelerating trajectory and you're hungry for scope. A bit of ambiguity and a lot of autonomy sounds like an exciting proposition, and you’re happy being flexible working across timezones.
You can build relationships in every direction: your team, your AEs, Product, and customers, and you can shift between deeply technical and plainly commercial without missing a beat.
Supporting you
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
At incident.io, what you build is yours: the whole loop, from hearing directly from customers what's worth building, to building it, with the trust to run with it and make something you're actually proud of.
You'll spend real time in the codebase, but also on calls with customers, in Slack threads with them, reading their feedback. Understanding what customers need matters as much as building it. Once something's yours, it's yours end to end: the design and planning, the implementation, the testing, the delivery, and the follow up conversation with the customer who asked for it.
Day to day you're working in Go, TypeScript and React. That's just what we use, not a requirement for what you've used before. We care about how you think, not which stack you've clocked hours in.
We build with AI, not around it. Claude Code, Cursor, and Wispr are all standard kit here.
Flat structure, no ladder. People come from all kinds of backgrounds: some have founded companies, some have been CTOs, some are earlier in their careers. Here everyone's the same thing: a builder. The only thing that actually matters is whether you're curious about how the whole thing works, not just your bit of it.
\"If not me, then who\" is basically how you operate. You don't wait around for something to be officially yours before you deal with it.
You own your work, but you build as a team. You unblock people, back your teammates up, and care as much about the team shipping great things as about your own bit of it.
You spot things before anyone asks you to. If a customer's about to notice a problem, you've usually already fixed it.
You communicate clearly, whether that's a Slack message to a customer, a design doc, or explaining a tricky trade off to your team.
You're comfortable in ambiguity, not just tolerant of it. Early ideation, half formed problems, and shifting priorities don't throw you off.
You share work when it's about 70% done, not 100%: drafts, MVPs, rough cuts, because you'd rather get feedback early than polish something in isolation.
You’re product minded, not just technically minded. You have real opinions about what should get built and why, and you share them, but you’re just as quick to change your mind when someone makes a better case.
You adapt fast. Feedback changes your plan, not your mood.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Commercial AE is where incident.io's growth gets made real - you're in front of the most ambitious digital-native companies out there, and the deals you close show up in the trajectory of the whole business.
This is a full-cycle AE role with a strong outbound bias. Yes, inbound comes in - but the AEs who thrive here are the ones who don't wait for it. You'll own your own pipeline from the ground up, building target lists, running creative outreach campaigns, and picking up the phone without being asked twice. Outbound here is a craft, not a numbers game.
You'll be selling into VP Engineering, CTO, and SRE leaders at some of the most forward-thinking digital-native companies in the world. Deals typically land in the $40k–$50k range with a clear path into six figures, and a sales cycle of around 45 days means you're moving fast and closing regularly.
We run a pod model - you'll work closely with a BDR and Solutions Engineer rather than whoever happens to be free. That means real partnerships, shared context, and accountability that goes both ways. You'll also work alongside CS from early in the deal, which means handoffs that don't lose the thread.
What makes the selling here different is the product and the story behind it. incident.io is an AI-native platform built by engineers, for engineers - our founders have been on-call, they've felt the 2am page, and they built something to fix it. When you're in a room with a CTO or an SRE lead, you're not pitching software - you're talking to someone about a problem they've lived, and you understand it. That's the edge.
AEs here are AI-forward in how they operate - whether that's building business cases, running research, or finding smarter ways to work a territory. We expect you to bring ideas, not just execute a playbook.
The progression is real. Commercial AEs have moved into Enterprise and into management - and we'll be straight with you about what the path looks like and what it takes to get there.
You've closed deals at a similar size and pace before - $40k–$50k ACV, sub-60-day cycles - and you've got the numbers to back it up.
Outbound doesn't feel like a chore to you. You see it as a craft - you build your own lists, think creatively about how to get in front of the right people, and don't rely on a sequence template to do the work for you.
You're genuinely curious about what it's like to be an on-call engineer. Not just the technical side - the stress, the 2am pages, the pressure of being the person whose job it is to fix things fast. That empathy shows up in how you sell.
You can hold a technical conversation without leaning on your SE every time. You'll have support when you need it, but you're comfortable going deep on your own.
You're scrappy in the best sense - you don't wait for resources, you figure it out. A bigger company with more tools, more inbound, and more hand-holding would actually frustrate you.
You pick up the phone. Cold calling doesn't make you wince, and a voicemail doesn't derail your afternoon.
Startup life genuinely appeals to you - not as a stepping stone, but because you want to be somewhere your work is visible and your impact is real.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover, we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Being a BDR at incident.io means learning to sell from some of the best in the business, while representing a product and account team that make every conversation an easy one to be proud of.
Cold calling is the heart of this role, and most of our meetings get booked over the phone - not because it's easy, but because it's still the fastest way to build real trust with a prospect. We don't copy-paste templates, and we don't spam: every call and every piece of outreach is backed by careful research and planning alongside the AEs you partner with, so the person on the other end knows you're not a random dial.
We're founded by engineers, and that shows up in how BDRs work too, everyone gets unlimited Claude tokens, and our head of business development is a former RevOps leader himself, so there's a real emphasis on testing, measuring, and optimizing your own workflow like an engineer would, not just running the same script on repeat.
BDRs are the bench for our wider GTM team, and your progress here matters beyond just you, it's how we keep the whole GTM engine strong. The path to AE is real, and for those who put in the work, that next step can come faster than you'd expect elsewhere - with the strength of the peer group you're learning from making all the difference.
You've got a strong why. Whatever got you here - sport, a career switch, a BDR track record that deserved the promotion you didn't get last time, you know exactly what you're chasing, and that's what gets you through the hard days.
Cold calling doesn't scare you. A \"no\" doesn't ruin your afternoon, it's just the next dial.
You're genuinely curious about people. You want to know what's keeping a VP of Engineering up at night, not just whether they'll take a meeting.
You can write. Not novels, just outreach someone actually wants to open and reply to.
You run toward the hard thing. Given the choice between the easy route and the challenging one, you take the challenging one, because you know that's where the bigger payoff is.
You're always looking for a better way to work, and that includes using AI properly, testing new tools and workflows, not just running the same playbook because it's familiar.
Startup life suits you. Things change, the odd thing is on fire, and you're fine figuring it out as you go with people around to help.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover — we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
As our first EMEA Strategic Customer Success Manager, you’ll help define what strategic success looks like at incident.io, and become the trusted partner who makes us core to how the biggest enterprises run reliability.
You’ll work with a small number of our largest, most complex and highest-value customers. These are established, often global and regulated enterprises, where buying decisions take time, many business units are involved, and incident management is part of a wider move away from legacy tools and processes. You’ll be their strategic partner across the full lifecycle, from early involvement in the deal with Sales through to adoption and expansion, and from the on-call engineer to the CIO and CTO.
You’ll help land strategic logos with focused first contracts, then build the business case and success plan that turns them into larger deals. From there you’ll expand across the enterprise, mapping the organisation, finding champions and repeating proven wins across business units and regions. You’ll run Executive Business Reviews and connect our leadership with theirs, tying what we do to what matters to their business: operational resilience, regulatory risk, the cost of downtime, tool consolidation, MTTR reduction and incident process maturity.
You’ll lead onboarding and migrations in organisations that move carefully, moving them off legacy tools and ITSM-led processes and making the change stick, including deeper adoption across Response, On-call, Status Pages and our AI capabilities. You’ll spot and reduce business, operational and reputational risk before it becomes visible, and bring Sales, Solutions Engineering, Product, Marketing and Support together around shared goals for each account, including expansion and renewals.
You’ll also work directly with Product and Engineering on the roadmap and design partnerships. As the first EMEA Strategic CSM and third on the team overall, you’ll help define our strategic CS playbook, support high-stakes deals and help develop your peers as the segment grows.
You have significant experience in Customer Success, Account Management or Technical Account Management, managing strategic or Fortune 500-scale accounts in enterprise SaaS. Traditional enterprises like financial services, insurance, pharma, retail or private equity are ideal. Developer tooling, observability or incident management is a plus.
You’ve driven adoption, retention and expansion in large, complex accounts with many stakeholders, and you have results you can point to.
You know how to land small and grow large, turning a pilot or single business unit into a multi-BU footprint over a long sales cycle.
Building a business case doesn’t faze you, nor does navigating procurement, security, legal and change management in slow-moving organisations.
You’re confident with senior technical executives, running EBRs and strategic planning sessions, and just as comfortable going deep with SREs and platform engineers.
You’re technically fluent in modern engineering organisations, on-call, incident response, SRE practices and the observability and DevOps ecosystem, and you can translate it for business stakeholders.
You have strong commercial judgement, partner well with Sales on renewals and expansion, and get ahead of customer challenges rather than reacting to them.
You’re autonomous and comfortable with ambiguity. You’re excited to define the role, not just step into it.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We’re rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We’re all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we’re doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Help us hire, train, and develop the future all-star sellers of incident.io.
Starting in January, we're scaling the BDR team significantly. We'll hire in cohorts, target high potential, and invest heavily in the people who show it.
We're designing a comprehensive in-house training program for these future hires, but the program won't work without a proven people manager to lead it.
Our BDRs historically go on to become our commercial and enterprise reps, but we also see an opportunity to build pathways into other GTM functions, including: rev ops, solutions engineering, expansion account management, and CS.
We view the BDR org as the backbone of our hiring system. The quality of who you bring in and how fast you develop them is the number one priority of this role.
You'll also be our ears and voice at the top of the funnel. The trends your reps hear, the objections, the pushback, all of it needs to get to sales, marketing and product. You'll hold your team to account on follow-up and be marketing's point of contact for campaigns and events.
Of course you'll also own the pipeline number for your team. We care whether you're reaching potential champions inside our ICP whose pain we can actually fix, not whether the meetings-held count looked healthy on Friday.
Last but not least, we're also rethinking what a BDR is now that AI has removed most of the constraints the role used to carry. We think the modern BDR function is made up of highly agentic, first-principles thinkers limited mainly by their own curiosity. Part of your job is finding the plays that outperform, whether they're AI-driven or just creative, and turning them into how everyone works.
You've led a BDR or SDR team and it worked. Your team hit their numbers, the pipeline closed, and your reps got promoted.
You're strong at performance management. You hold a high bar, you're clear with people about where they stand, and you build development plans that get someone who's trailing back up to speed.
Developing people is the part of the job you'd do anyway. You want to build the bench as much as the board.
You've built something with AI that people actually use. You understand what today's tools do well and where they fall over, well enough to say how you'd attack a real problem with them even if someone else writes the code.
You have a fingertip feel for your own business and you're nosy about why things work.
You were a top-performing rep before you were a manager.
Ideally you've done this at a company selling technical products to engineering teams, in infrastructure, dev tools, observability or data platforms.
You're up for building something rather than inheriting it, from our San Francisco office.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Lead and grow a high-performing, US-based CS team as we scale from $XXM to $XXXM, and beyond.
You're our first manager of Customer Success in the US, and stepping into a unique scenario: you are not coming in to fix something — the team is already strong, and our retention metrics are the gold standard. Your job is to take what's working and make it repeatable — forecasting, renewals, customer health, the rhythms that hold up when the team is twice the size.
You'll lead CSMs across New York and San Francisco, spanning white glove, high and medium touch motions. You'll report into our CRO until we hire a global VP of Customer Success — a role we're actively working on — which means for now you've got a direct line to commercial leadership and unusual latitude to shape how the function runs. You'll have a counterpart running CS in EMEA, and the two of you will set the standard globally.
Expect to be a player-coach. You'll run forecast reviews and 1:1s, and you'll also be on customer calls — sometimes because an account needs you, often because you want to be close enough to the work to know whether the playbook you're writing actually holds. You'll partner tightly with Sales, Product, Marketing and RevOps, and you'll be one of the clearest voices of the customer inside the company, connecting what you're hearing in the field to where the product goes next.
We're AI-forward in two directions here. Our customers buy an AI incident response product, so fluency in what it does and where it's going is part of the job. And internally, we expect you and your team to be using AI in the actual workflow — account research, health signals, call prep, QBR prep — and to push that further rather than wait for someone to hand you a process.
You've led or coached CSMs or AMs in B2B SaaS, mid-market through enterprise, and you've got the retention and expansion numbers to back it up.
You've done this somewhere that hadn't figured it out yet. Standing up the forecast cadence, the health scoring, the renewal motion — that's the part you find fun, not the part you dread.
You still want to be in customer conversations. Player-coach isn't a phase you've grown out of.
You hold a high bar and people like working for you. Both of those are true about you at the same time.
You're commercially sharp. You know which accounts are genuinely at risk versus which ones just went quiet, and you can forecast a quarter without hedging.
You're already using AI in how you work, not because someone told you to. You'll have opinions about where it helps your team and where it doesn't.
Time zones don't bother you. Leadership sits in the UK, your counterpart runs EMEA, and you're comfortable making that work.
Ambiguity doesn't rattle you. When there's no process, you write one rather than waiting for it.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Commercial AE is where incident.io's growth gets made real - you're in front of the most ambitious digital-native companies out there, and the deals you close show up in the trajectory of the whole business.
This is a full-cycle AE role with a strong outbound bias. Yes, inbound comes in - but the AEs who thrive here are the ones who don't wait for it. You'll own your own pipeline from the ground up, building target lists, running creative outreach campaigns, and picking up the phone without being asked twice. Outbound here is a craft, not a numbers game.
You'll be selling into VP Engineering, CTO, and SRE leaders at some of the most forward-thinking digital-native companies in the world. Deals typically land in the $40k–$50k range with a clear path into six figures, and a sales cycle of around 45 days means you're moving fast and closing regularly.
We run a pod model - you'll work closely with a BDR and Solutions Engineer rather than whoever happens to be free. That means real partnerships, shared context, and accountability that goes both ways. You'll also work alongside CS from early in the deal, which means handoffs that don't lose the thread.
What makes the selling here different is the product and the story behind it. incident.io is an AI-native platform built by engineers, for engineers - our founders have been on-call, they've felt the 2am page, and they built something to fix it. When you're in a room with a CTO or an SRE lead, you're not pitching software - you're talking to someone about a problem they've lived, and you understand it. That's the edge.
AEs here are AI-forward in how they operate - whether that's building business cases, running research, or finding smarter ways to work a territory. We expect you to bring ideas, not just execute a playbook.
The progression is real. Commercial AEs have moved into Enterprise and into management - and we'll be straight with you about what the path looks like and what it takes to get there.
You've closed deals at a similar size and pace before - $40k–$50k ACV, sub-60-day cycles - and you've got the numbers to back it up.
Outbound doesn't feel like a chore to you. You see it as a craft - you build your own lists, think creatively about how to get in front of the right people, and don't rely on a sequence template to do the work for you.
You're genuinely curious about what it's like to be an on-call engineer. Not just the technical side - the stress, the 2am pages, the pressure of being the person whose job it is to fix things fast. That empathy shows up in how you sell.
You can hold a technical conversation without leaning on your SE every time. You'll have support when you need it, but you're comfortable going deep on your own.
You're scrappy in the best sense - you don't wait for resources, you figure it out. A bigger company with more tools, more inbound, and more hand-holding would actually frustrate you.
You pick up the phone. Cold calling doesn't make you wince, and a voicemail doesn't derail your afternoon.
Startup life genuinely appeals to you - not as a stepping stone, but because you want to be somewhere your work is visible and your impact is real.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
As our first Customer Success Engineer in EMEA, you’ll help shape the team and make sure our most complex customers are built to scale, not just set up for go-live.
Our Customer Success team is at the heart of incident.io. We understand customer challenges and deliver Incident Management solutions that make a real impact.
We take a customer-led approach, working closely with Product to understand and address each customer’s unique challenges. We go beyond satisfaction, aiming to delight customers at every stage and build long-term relationships based on trust, shared success, and mutual growth.
As our first Customer Success Engineer in EMEA, this is a pivotal role with a real chance to shape the team as it grows. You’ll be a strategic technical partner in the post-sales lifecycle and a trusted advisor to our most complex customers, working with CSMs to own onboarding and expansion design. As leading organizations come to rely on incident.io, you’ll guide governance, scalable configuration, and long-term architecture so their incident management programs scale reliably across teams, not just at go-live. You’ll bridge Customer Success, Product, and Engineering, advocating for customers’ technical needs and influencing platform strategy within key accounts.
Day to day, that means guiding complex migrations from legacy incident management platforms with operational continuity and clean foundations. It means owning onboarding and expansion design, advising on alerting strategy, escalation structures, workflow automation, and scalable configuration. You’ll act as a trusted advisor to engineering leaders, influencing platform design in complex environments, and establish durable architectural patterns and repeatable deployment frameworks that reduce misconfiguration and support burden. You’ll also partner with Product and Engineering to improve platform scalability and usability.
You’re confident as a strategic technical partner in client-facing environments.
You’ve architected complex SaaS implementations or led enterprise migrations.
You think in systems and design solutions that scale across teams and regions.
You explain complex technical concepts simply and steer customers toward pragmatic, maintainable solutions.
You have clear judgment on scope and ownership, knowing when to go deep and when to hand back to CSM or Support.
You can structure and drive technical onboarding and migration work-streams, partnering with CSMs to keep projects on track.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We’re rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We’re all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we’re doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
We're looking for a high-trajectory, ambitious recruiter who loves the thrill of the hunt, has a brilliant eye for talent, and wants to make their mark at one of London's fastest-growing startups.
Our GTM team is set to double in size next year, and we need an amazing recruiter to help us make it happen.
We've built one of the strongest sales teams in London, we've got an incredible product that's taking off, and we're growing at a ridiculous pace. Now we need someone who wants to get stuck in, hire some exceptional people, and play a big part in what we're building.
You'll own UK hiring across Sales, Customer Success and Sales Engineering, working directly with our hiring managers to find and hire the best talent in the market. You'll have loads of ownership, plenty of freedom to try new things, and the chance to make a real impact on how we grow.
We're not a team that just posts jobs and waits for applications. We love getting creative. We've thrown events, built cool branding campaigns, come up with some pretty wild ideas, and even set up coffee kiosks to get in front of people we want to hire. We want someone who brings energy, ideas and a bit of hustle. Someone who loves the chase and gets a real buzz out of finding brilliant people.
We're based in Old Street, London, with a buzzing office full of people who love what they're building. All your hiring managers are here too, and we'd love you to be part of it at least 3 days a week.
You're a high-trajectory recruiter who's hungry to grow. You've got 1–3 years of experience in agency or in-house recruitment, ideally with some exposure to GTM hiring, and you're ready to take your career to the next level.
You're a go-getter. You've got loads of energy, you're resourceful, and you make things happen. You don't need someone telling you what to do, you love taking ownership and figuring things out.
You've got a brilliant eye for talent. You can spot exceptional people, ask great questions, and see potential that others might miss. You've got great instincts and high standards.
You love the thrill of the hunt. You get a buzz out of finding brilliant people, getting creative with sourcing, building relationships and convincing someone who's not looking to take a conversation.
We don't mind whether you're coming from agency or in-house. We're looking for someone with serious drive, great instincts and the potential to become an exceptional recruiter. If you're ambitious and want to build your career somewhere that's growing fast, you'll love it here.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover, we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Be a trusted partner to our US teams, helping us close deals faster, navigate complex legal challenges, and build a legal function that scales with the business!
The legal team partners with every team at incident.io, from Sales and Marketing to Engineering and Finance.
As the fifth member of our legal team, you'll join our existing US commercial counsel in San Francisco. Together, you'll help develop localized processes and shape a world-class legal function while enabling the business to scale at pace.
This role is ideal for a commercially minded lawyer with a strong background in SaaS commercial contracts and data protection who thrives on autonomy and high-impact work.
Trusted Advisor: Act as a strategic partner to our US GTM teams, providing pragmatic, high-velocity advice to manage risk and unblock complex commercial challenges.
Deal Lead: Own the drafting, review, and negotiation of a wide range of commercial contracts (primarily SaaS agreements), balancing robust legal safeguarding with the need for commercial momentum.
Privacy Specialist: Navigate US and international data protection and privacy issues, including negotiating DPAs and advising on associated business risks.
Function Builder: Partner with the legal team to create \"self-serve\" legal tools, standard forms, and US-specific templates that empower the business to move faster.
US Legal Expert: Serve as an internal subject matter expert on US legal nuances, including providing foundational guidance on US employment matters as we scale our local headcount.
Licensed Attorney: You are a US licensed attorney, with relevant experience, ideally gained in-house at a fast-paced SaaS or startup environment.
Negotiation: You have excellent drafting and communication skills, with a proven ability to transform complex legal concepts into clear, actionable commercial advice.
Privacy: You are comfortable dealing with data protection and privacy issues and understand their impact on the sales cycle.
High Autonomy: You thrive when working independently, while remaining a proactive collaborator with the wider legal team.
Comfort in Ambiguity: You enjoy the \"builder\" phase of a company. You are comfortable navigating a degree of ambiguity and can pivot quickly when new information or priorities are introduced.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
We're looking for an exceptional, hungry GTM recruiter to help put incident.io on the map in SF. Someone who loves the thrill of the hunt, has an eye for top talent, and comes up with creative ways to get in front of the best people, from clever outbound campaigns and world-class events to massive billboards across the city.
We've built an incredible reputation in London and we've built one of the best teams in the city. Now we want to do the same in SF.
We've got around 35 people in SF today, and we're planning to grow that significantly. It's a huge priority for us and a big challenge, so we need an insane talent team to pull it off.
You'll partner with our CRO and Sale Leaders to find and hire the best talent in the world. You'll have loads of ownership, plenty of freedom to try new things, and the chance to play a big part in scaling a rocketship.
We're not a team that just posts jobs and waits for applications. We love getting creative. In London, we've thrown events, built cool branding campaigns, and even set up coffee kiosks to get in front of people we want to hire.
Now we want to go bigger. Think world-class events, run clubs, billboards, brilliant swag, creative partnerships, and whatever else gets people talking about incident.io. We want someone who brings energy, ideas and a bit of hustle. Someone who loves the chase and gets a real buzz out of finding exceptional talent.
You're an exceptional GTM recruiter who's hungry to grow. You've got experience getting in front of top reps.
You're a go-getter. You've got loads of energy, you're resourceful, and you make things happen. You don't need someone telling you what to do, you love taking ownership and figuring things out.
You've got an eye for talent. You can spot exceptional people, ask great questions, and see potential that others might miss. You've got great instincts and high standards.
You love the thrill of the hunt. You get a buzz out of finding brilliant people, getting creative with sourcing, building relationships and convincing someone who's not looking to take a conversation.
You're creative. You've got big ideas about how to get in front of great talent, whether that's an amazing event, a clever campaign, or something nobody's tried before.
We don't mind whether you're coming from agency or in-house. We're looking for someone with serious drive, great instincts, and a track record of hiring exceptional people. If you're ambitious, love getting creative, and want to help build something special in SF, you'll love it here.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.
incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The role in one line
Being a GRC Engineer at incident.io means turning compliance from spreadsheets and screenshots into something that just runs, so “can you prove it?” gets answered before anyone asks.
What that looks like day to day
As a GRC Engineer at incident.io, you own how we prove we’re doing the right thing: our compliance programme, our customer security questionnaires, and the evidence behind both. One day you’re building an AI workflow that drafts questionnaire answers, the next you’re pushing our ISO 27001 work forward, the next you’re telling the product team what makes GRC painful.
Our GRC programme is young, and Slack is our system of record. You’ll make it scale, using AI-powered tooling and workflows to take the toil out of audits, evidence collection and customer questions.
Right now, that means:
ISO 27001. It’s in progress, and you’ll help raise the bar and get us over the line.
ISO 42001. We build AI products, so we want to manage AI responsibly. In your first two quarters or so, you’ll run a gap assessment against the standard.
Dogfooding. We use incident.io for our own security work, and you’ll drive product improvements that make GRC less painful for our customers too.
You’ll work closely with the wider security team, engineering, legal and product.
Who you are
You’ve run or contributed to a real compliance programme, ideally ISO 27001, and you know what it takes to get through an audit.
You’d rather automate evidence collection than chase people for screenshots.
You write code (Python, Go or similar) or build workflows, and you’re excited about using AI and agents to remove toil.
You can answer customer security questionnaires quickly, accurately and in plain English.
You can explain a control to an engineer and a risk to an executive, and both come away knowing what to do next.
You care about the product, and you’ll tell us what’s missing from our own GRC tooling.
You’re comfortable with high autonomy. Nobody’s going to hand you a detailed spec, you’re trusted to figure out what needs doing and just do it.
Bonus points for ISO 42001 or AI governance experience, SOC 2, GDPR, or time in a fast-growing SaaS company.
Supporting you
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We’re rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We’re all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we’re doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.